2018 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 76. Are you currently a shift worker

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 48 6 18 3 0 0 74 21 37
2018 Non-shift worker 31 42 9 14 4 0 0 74 17 661
2017 Shift worker 27 37 19 10 4 4 0 66 14 23
2017 Non-shift worker 33 42 10 10 4 0 1 76 14 657
2014 Shift worker 23 33 21 17 3 0 3 58 21 34
2014 Non-shift worker 32 40 13 10 5 0 0 72 15 666
2011 Shift worker 40 27 16 15 0 3 0 69 15 31
2011 Non-shift worker 30 37 14 12 6 0 1 67 18 693
2008 Shift worker 44 28 15 10 0 0 2 75 10 31
2008 Non-shift worker 34 38 13 10 5 0 1 72 15 615

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 39 27 2 7 0 0 65 9 37
2018 Non-shift worker 49 33 8 6 3 0 0 82 9 657
2017 Shift worker 38 39 7 16 0 0 0 77 16 23
2017 Non-shift worker 48 35 7 7 2 0 0 84 9 654
2014 Shift worker 30 49 18 0 3 0 0 78 3 34
2014 Non-shift worker 44 35 11 7 3 0 0 79 10 667
2011 Shift worker 29 48 20 3 0 0 0 77 3 30
2011 Non-shift worker 43 34 10 6 5 0 0 78 12 695
2008 Shift worker 59 20 7 7 8 0 0 79 15 31
2008 Non-shift worker 42 36 10 8 3 0 0 79 11 615

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 41 17 5 7 0 3 71 12 37
2018 Non-shift worker 54 31 7 4 4 0 0 85 8 652
2017 Shift worker 47 26 8 14 5 0 0 73 19 23
2017 Non-shift worker 54 31 6 5 4 0 0 85 9 654
2014 Shift worker 45 42 6 0 6 0 0 87 6 34
2014 Non-shift worker 49 34 7 6 4 0 0 83 10 666
2011 Shift worker 41 28 18 10 4 0 0 68 14 30
2011 Non-shift worker 44 36 8 6 6 0 1 80 12 693
2008 Shift worker 45 36 10 4 5 0 0 81 9 31
2008 Non-shift worker 46 35 8 6 5 0 0 81 11 615

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 48 29 11 9 0 3 0 79 9 37
2018 Non-shift worker 41 31 13 8 6 0 1 73 14 656
2017 Shift worker 60 18 14 9 0 0 0 77 9 23
2017 Non-shift worker 39 36 9 9 5 0 1 76 15 653
2014 Shift worker 23 39 20 3 9 3 3 66 12 34
2014 Non-shift worker 41 30 11 10 6 0 1 72 17 666
2011 Shift worker 40 36 7 9 6 0 3 78 15 31
2011 Non-shift worker 33 36 13 9 7 1 1 71 16 694

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 39 19 13 0 0 0 68 13 37
2018 Non-shift worker 46 36 9 5 3 0 0 82 8 658
2017 Shift worker 38 40 9 9 5 0 0 77 14 23
2017 Non-shift worker 41 43 8 5 3 0 0 84 8 654
2014 Shift worker 26 53 15 3 3 0 0 78 6 34
2014 Non-shift worker 37 41 11 7 3 0 0 79 10 667
2011 Shift worker 28 48 17 6 0 0 0 77 6 30
2011 Non-shift worker 37 39 11 7 5 0 0 76 13 693
2008 Shift worker 36 41 8 3 12 0 0 77 15 31
2008 Non-shift worker 43 33 14 6 4 0 0 76 10 609

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 45 19 3 5 0 0 73 8 37
2018 Non-shift worker 27 33 16 13 12 1 0 60 25 658
2017 Shift worker 22 43 18 3 10 4 0 67 14 23
2017 Non-shift worker 28 35 10 15 11 0 0 64 26 655
2014 Shift worker 23 48 11 6 11 0 0 71 18 34
2014 Non-shift worker 24 36 16 13 10 0 0 60 23 667
2011 Shift worker 25 29 19 17 9 0 0 54 26 31
2011 Non-shift worker 20 34 16 16 13 0 0 54 30 693

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 33 17 13 0 0 0 70 13 37
2018 Non-shift worker 35 41 10 8 6 0 0 76 14 658
2017 Shift worker 30 39 15 7 5 4 0 72 13 23
2017 Non-shift worker 33 46 11 6 4 0 0 79 11 654

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 47 8 5 0 3 0 87 5 37
2018 Non-shift worker 58 32 5 3 1 1 0 91 4 655
2017 Shift worker 34 56 10 0 0 0 0 90 0 22
2017 Non-shift worker 47 40 7 4 2 1 0 87 6 654
2014 Shift worker 53 32 6 0 8 0 0 85 8 34
2014 Non-shift worker 51 36 8 4 2 0 0 86 6 666
2011 Shift worker 34 49 10 3 3 0 0 83 6 31
2011 Non-shift worker 45 37 8 6 4 1 0 82 10 693
2008 Shift worker 46 44 0 4 6 0 0 90 10 31
2008 Non-shift worker 54 35 6 3 2 0 0 89 5 612

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 29 20 5 10 0 0 65 15 36
2018 Non-shift worker 36 32 13 10 10 0 0 68 19 660
2017 Shift worker 31 46 5 4 11 4 0 80 15 22
2017 Non-shift worker 32 37 10 12 9 1 0 70 21 653

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 48 30 16 7 0 0 0 78 7 37
2018 Non-shift worker 63 28 7 2 0 0 0 91 2 650
2017 Shift worker 47 44 9 0 0 0 0 91 0 23
2017 Non-shift worker 58 33 6 2 0 0 0 91 3 653
2014 Shift worker 52 36 9 0 3 0 0 88 3 34
2014 Non-shift worker 65 26 6 1 1 0 0 92 2 666
2011 Shift worker 58 32 10 0 0 0 0 90 0 31
2011 Non-shift worker 62 28 7 3 1 0 0 90 4 690

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 26 37 9 3 0 2 51 12 37
2018 Non-shift worker 32 36 14 9 8 0 0 68 17 653
2017 Shift worker 17 53 10 9 5 4 4 75 15 23
2017 Non-shift worker 32 40 10 10 7 0 0 73 17 654
2014 Shift worker 20 52 10 6 12 0 0 72 18 34
2014 Non-shift worker 25 42 12 13 7 0 0 68 20 666
2011 Shift worker 24 37 16 19 3 0 0 61 22 31
2011 Non-shift worker 27 39 12 12 10 0 0 66 22 690

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 33 29 9 2 0 2 60 11 37
2018 Non-shift worker 36 35 13 9 6 0 1 71 16 656
2017 Shift worker 38 35 5 13 5 0 4 76 19 23
2017 Non-shift worker 35 37 12 11 4 0 0 73 15 656
2014 Shift worker 19 42 24 3 9 0 3 63 12 34
2014 Non-shift worker 30 36 15 11 7 0 1 67 18 665

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 47 26 6 0 0 0 68 6 37
2018 Non-shift worker 31 35 15 12 7 0 0 66 19 652
2017 Shift worker 40 31 25 0 0 0 4 74 0 22
2017 Non-shift worker 31 38 12 13 6 0 0 69 19 656
2014 Shift worker 20 47 18 3 11 0 0 68 15 34
2014 Non-shift worker 32 36 15 10 6 0 0 68 17 667
2011 Shift worker 35 22 23 13 4 0 3 59 17 31
2011 Non-shift worker 32 40 13 10 5 0 0 72 15 690

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 51 33 9 7 0 0 0 84 7 36
2018 Non-shift worker 48 35 9 5 3 0 0 83 8 656
2017 Shift worker 46 31 9 9 5 0 0 77 14 23
2017 Non-shift worker 43 43 7 5 2 0 0 86 7 654
2014 Shift worker 35 50 12 0 3 0 0 85 3 34
2014 Non-shift worker 46 36 10 4 3 1 0 82 7 666
2011 Shift worker 35 48 17 0 0 0 0 83 0 31
2011 Non-shift worker 42 39 10 5 4 0 0 81 9 695
2008 Shift worker 51 28 6 9 6 0 0 79 15 31
2008 Non-shift worker 47 36 10 4 3 0 0 84 7 614

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 56 20 12 6 6 0 0 77 12 37
2018 Non-shift worker 34 31 17 12 6 1 0 66 17 660
2017 Shift worker 29 46 16 9 0 0 0 76 9 23
2017 Non-shift worker 35 35 16 8 5 0 1 71 13 654
2014 Shift worker 52 29 13 6 0 0 0 81 6 34
2014 Non-shift worker 42 30 16 7 6 0 0 72 12 666
2011 Shift worker 49 23 21 7 0 0 0 72 7 31
2011 Non-shift worker 36 30 16 9 7 0 0 67 17 693
2008 Shift worker 32 43 16 6 3 0 0 75 9 31
2008 Non-shift worker 33 32 19 9 6 0 1 66 15 613

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 3 31 41 8 16 0 2 24 35 36
2018 Non-shift worker 10 27 29 23 8 2 2 31 38 658
2017 Shift worker 3 23 49 8 8 5 4 17 29 23
2017 Non-shift worker 11 23 36 16 9 2 4 26 36 651
2014 Shift worker 0 35 27 28 10 0 0 38 35 34
2014 Non-shift worker 6 19 36 25 10 1 4 36 26 665
2011 Shift worker 22 27 25 14 10 0 3 24 50 31
2011 Non-shift worker 11 26 29 19 11 1 4 31 39 692
2008 Shift worker 21 15 35 22 7 0 0 29 36 31
2008 Non-shift worker 11 22 33 20 9 2 4 31 34 613

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 11 28 19 17 18 5 2 38 42 36
2018 Non-shift worker 14 26 27 18 11 2 2 30 42 653
2017 Shift worker 8 18 18 11 17 23 4 39 36 23
2017 Non-shift worker 13 22 28 19 11 3 4 32 38 652
2014 Shift worker 3 28 20 27 12 3 6 43 35 34
2014 Non-shift worker 11 20 30 20 12 3 3 35 33 667
2011 Shift worker 24 26 21 19 7 0 3 27 51 31
2011 Non-shift worker 13 20 27 20 14 1 4 36 35 693
2008 Shift worker 10 12 40 23 13 2 0 37 22 31
2008 Non-shift worker 11 17 31 19 13 3 6 35 31 608

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 8 22 26 22 13 3 6 38 33 36
2018 Non-shift worker 11 19 26 24 12 3 5 39 33 654
2017 Shift worker 9 9 31 14 17 12 8 39 22 23
2017 Non-shift worker 9 14 29 21 13 4 9 40 27 652
2014 Shift worker 9 11 20 39 9 9 3 55 22 34
2014 Non-shift worker 9 17 28 22 12 2 9 39 30 666
2011 Shift worker 12 35 19 14 9 0 10 26 53 31
2011 Non-shift worker 11 19 28 19 11 2 9 34 34 692
2008 Shift worker 0 24 32 31 10 2 0 42 25 31
2008 Non-shift worker 10 19 30 19 12 2 7 35 32 609

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 0 8 35 28 22 3 5 54 8 37
2018 Non-shift worker 10 16 33 24 14 2 2 40 26 651
2017 Shift worker 9 24 9 33 13 13 0 53 37 23
2017 Non-shift worker 9 17 28 28 14 1 3 44 26 649
2014 Shift worker 3 9 25 39 19 0 6 61 12 34
2014 Non-shift worker 7 14 31 29 15 1 3 46 22 663
2011 Shift worker 6 24 33 12 22 0 3 35 31 31
2011 Non-shift worker 7 14 34 26 11 1 5 40 23 690
2008 Shift worker 0 20 31 28 19 2 0 48 21 30
2008 Non-shift worker 6 14 36 24 16 1 4 41 21 608

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 2 15 30 18 30 3 2 50 18 37
2018 Non-shift worker 18 23 28 15 13 2 2 29 43 657
2017 Shift worker 14 14 18 14 32 4 4 50 30 22
2017 Non-shift worker 18 22 28 16 11 1 4 28 43 650
2014 Shift worker 6 21 19 26 22 0 6 51 29 34
2014 Non-shift worker 16 20 31 18 11 1 3 30 37 665
2011 Shift worker 13 20 34 17 6 0 10 25 37 31
2011 Non-shift worker 16 21 29 16 11 2 5 29 39 690
2008 Shift worker 6 22 27 19 21 5 0 41 30 31
2008 Non-shift worker 12 22 28 19 13 1 5 34 36 608

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 11 19 26 15 17 10 2 36 34 37
2018 Non-shift worker 16 23 27 18 11 3 2 30 41 652
2017 Shift worker 21 13 19 23 8 16 0 37 41 23
2017 Non-shift worker 14 21 28 18 12 3 4 32 38 653
2014 Shift worker 18 32 11 16 6 9 6 27 60 34
2014 Non-shift worker 13 18 27 21 13 3 5 37 34 666
2011 Shift worker 18 20 13 26 17 0 7 45 41 31
2011 Non-shift worker 12 18 27 23 12 3 5 38 33 686
2008 Shift worker 9 13 21 22 26 5 4 53 24 31
2008 Non-shift worker 14 21 26 19 13 3 5 35 37 610

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 5 21 27 13 15 18 2 35 32 35
2018 Non-shift worker 14 17 32 20 10 4 3 33 33 657
2017 Shift worker 3 33 16 17 13 9 7 37 44 23
2017 Non-shift worker 10 19 33 18 12 3 4 33 32 654
2014 Shift worker 3 8 29 32 13 0 16 53 12 34
2014 Non-shift worker 9 18 34 20 12 2 6 35 29 666
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 28 25 14 2 3 0 59 16 37
2018 Non-shift worker 24 32 19 10 5 7 4 63 16 654
2017 Shift worker 32 39 10 0 5 13 0 82 6 23
2017 Non-shift worker 28 33 14 10 4 7 4 69 16 656
2014 Shift worker 30 30 20 8 3 3 6 65 13 34
2014 Non-shift worker 32 34 15 9 4 3 3 70 14 667

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 50 30 13 2 6 0 0 80 7 37
2018 Non-shift worker 47 28 9 9 5 1 0 77 14 654
2017 Shift worker 50 41 5 0 0 4 0 95 0 23
2017 Non-shift worker 46 31 8 8 6 1 0 78 14 658
2014 Shift worker 54 29 15 0 3 0 0 82 3 34
2014 Non-shift worker 52 28 9 7 3 1 0 80 11 667

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 29 26 9 5 9 0 56 15 37
2018 Non-shift worker 13 25 17 17 11 15 2 46 33 648
2017 Shift worker 24 21 21 14 5 15 0 53 23 22
2017 Non-shift worker 11 24 17 14 11 18 4 45 33 656
2014 Shift worker 14 30 18 20 9 6 3 49 32 34
2014 Non-shift worker 16 25 18 15 13 11 2 46 32 667

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 61 21 14 4 0 0 0 81 4 37
2018 Non-shift worker 54 35 6 3 1 0 0 89 4 654
2017 Shift worker 47 44 5 0 0 4 0 95 0 23
2017 Non-shift worker 50 36 7 4 3 0 0 86 6 654
2014 Shift worker 36 53 8 3 0 0 0 89 3 34
2014 Non-shift worker 47 38 7 6 1 0 0 85 8 666

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 35 12 8 0 0 5 80 8 37
2018 Non-shift worker 42 39 10 5 2 2 0 83 7 654
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 48 30 16 3 3 0 0 78 6 37
2018 Non-shift worker 36 38 12 6 6 1 0 75 13 652
2017 Shift worker 38 31 15 9 3 0 4 72 13 23
2017 Non-shift worker 38 38 10 8 4 1 1 77 12 657
2014 Shift worker 38 36 11 12 3 0 0 73 15 34
2014 Non-shift worker 36 35 13 9 6 0 1 72 15 667
2011 Shift worker 41 27 9 11 9 0 3 70 21 31
2011 Non-shift worker 33 33 15 10 7 0 1 67 17 694
2008 Shift worker 40 34 8 15 3 0 0 74 18 31
2008 Non-shift worker 35 31 14 10 9 1 1 67 19 614

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 63 12 20 3 3 0 0 75 6 37
2018 Non-shift worker 48 32 10 5 3 1 0 81 8 651
2017 Shift worker 43 35 15 0 3 0 4 81 4 23
2017 Non-shift worker 48 31 9 6 3 3 0 81 9 657
2014 Shift worker 41 36 17 6 0 0 0 77 6 34
2014 Non-shift worker 47 30 11 5 3 2 1 80 8 667
2011 Shift worker 34 34 16 6 3 4 3 73 9 31
2011 Non-shift worker 39 33 13 7 5 2 1 74 13 694
2008 Shift worker 60 17 14 3 5 0 0 77 8 31
2008 Non-shift worker 42 27 14 5 7 4 1 73 13 615

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 66 17 12 3 3 0 0 82 6 37
2018 Non-shift worker 44 37 7 7 3 0 1 82 11 649
2017 Shift worker 38 50 5 0 3 0 4 91 4 23
2017 Non-shift worker 45 35 9 7 3 1 1 81 10 656
2014 Shift worker 38 42 11 9 0 0 0 80 9 34
2014 Non-shift worker 44 32 12 8 4 0 0 76 12 666
2011 Shift worker 43 30 14 10 3 0 0 74 13 30
2011 Non-shift worker 37 36 10 11 6 0 1 73 17 693
2008 Shift worker 51 31 7 6 5 0 0 82 11 31
2008 Non-shift worker 39 32 11 8 7 1 0 73 16 615

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 57 18 9 8 6 3 0 77 14 37
2018 Non-shift worker 55 25 8 6 4 1 0 82 10 649
2017 Shift worker 53 23 21 0 0 4 0 78 0 23
2017 Non-shift worker 57 24 8 5 4 2 0 83 9 658

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 61 16 16 2 6 0 0 77 8 37
2018 Non-shift worker 50 29 8 7 5 1 0 79 12 650
2017 Shift worker 52 21 16 8 0 4 0 76 8 23
2017 Non-shift worker 54 26 9 6 4 0 0 80 10 656
2014 Shift worker 35 56 6 3 0 0 0 92 3 34
2014 Non-shift worker 51 28 10 6 5 1 0 79 11 667
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Senior Management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 24 24 0 5 10 2 68 5 36
2018 Non-shift worker 29 30 18 9 6 8 0 64 17 658
2017 Shift worker 42 23 13 15 0 8 0 70 16 23
2017 Non-shift worker 28 35 15 8 6 7 0 68 15 657
2014 Shift worker 22 46 6 13 0 13 0 78 15 34
2014 Non-shift worker 26 33 18 10 4 9 0 65 16 667
2011 Shift worker 14 20 34 10 7 13 3 40 20 31
2011 Non-shift worker 19 31 21 9 12 7 1 54 23 692

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 18 30 0 5 2 2 64 5 37
2018 Non-shift worker 26 31 18 13 9 2 0 58 23 659
2017 Shift worker 34 31 21 10 0 4 0 68 10 23
2017 Non-shift worker 23 34 14 18 8 3 0 59 26 656
2014 Shift worker 14 48 15 16 0 6 0 67 17 34
2014 Non-shift worker 21 31 19 16 9 4 0 54 26 666
2011 Shift worker 14 22 28 19 9 8 0 38 31 31
2011 Non-shift worker 16 32 21 11 14 4 1 51 27 688
2008 Shift worker 33 27 20 2 11 3 2 64 14 30
2008 Non-shift worker 22 30 21 11 9 5 1 55 22 614

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 30 28 3 5 7 2 61 8 37
2018 Non-shift worker 18 30 21 15 10 6 0 51 27 655
2017 Shift worker 30 14 37 10 4 4 0 46 15 23
2017 Non-shift worker 15 33 16 19 10 6 0 52 31 656
2014 Shift worker 12 30 32 9 5 13 0 48 16 34
2014 Non-shift worker 15 26 21 19 11 7 0 44 33 665
2011 Shift worker 7 18 38 11 6 20 0 31 21 31
2011 Non-shift worker 10 31 21 18 12 7 0 45 33 690
2008 Shift worker 37 24 11 11 9 8 0 67 22 31
2008 Non-shift worker 13 27 22 18 9 11 0 45 30 614

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 36 17 12 7 2 2 62 20 37
2018 Non-shift worker 16 33 16 19 13 4 0 51 33 656
2017 Shift worker 35 36 12 9 4 4 0 74 14 23
2017 Non-shift worker 14 36 16 19 10 5 0 53 30 656
2014 Shift worker 8 48 17 20 0 6 0 60 22 34
2014 Non-shift worker 16 29 20 17 12 5 0 48 32 665
2011 Shift worker 10 40 37 3 3 4 3 54 6 31
2011 Non-shift worker 12 37 17 18 13 3 0 51 32 692
2008 Shift worker 35 38 18 0 6 3 0 76 6 31
2008 Non-shift worker 16 35 15 20 10 4 0 53 31 614
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 35 20 6 6 3 0 67 12 37
2018 Non-shift worker 25 45 14 10 4 1 0 71 15 656
2017 Shift worker 29 51 16 4 0 0 0 80 4 23
2017 Non-shift worker 27 44 14 8 5 1 0 73 13 654
2014 Shift worker 25 49 9 6 12 0 0 74 18 34
2014 Non-shift worker 26 41 17 9 4 2 0 69 14 666
2011 Shift worker 41 31 18 4 3 3 0 74 7 31
2011 Non-shift worker 25 40 17 10 6 1 0 67 16 689

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 35 18 6 3 2 0 73 9 36
2018 Non-shift worker 40 37 10 7 4 2 0 79 11 658
2017 Shift worker 26 43 17 10 0 4 0 71 11 23
2017 Non-shift worker 43 35 11 5 3 2 0 80 9 656
2014 Shift worker 28 35 21 6 0 6 3 70 7 34
2014 Non-shift worker 39 37 10 7 4 3 1 79 11 667
2011 Shift worker 48 17 13 10 12 0 0 65 22 31
2011 Non-shift worker 34 35 11 10 6 4 1 72 16 690
2008 Shift worker 44 29 7 11 0 5 3 80 12 31
2008 Non-shift worker 41 34 11 5 5 4 1 78 11 615

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 31 19 6 3 6 0 71 9 37
2018 Non-shift worker 34 35 18 7 4 2 0 71 11 657

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 18 23 13 11 9 3 46 27 36
2018 Non-shift worker 20 28 14 15 11 9 3 55 29 657
2017 Shift worker 12 36 13 10 5 16 7 64 19 23
2017 Non-shift worker 22 27 16 12 9 10 3 57 25 656
2014 Shift worker 8 35 9 15 11 10 12 55 33 34
2014 Non-shift worker 17 24 15 14 14 11 5 48 33 666
2011 Shift worker 10 17 21 13 17 17 7 34 39 31
2011 Non-shift worker 13 19 19 15 16 12 6 39 37 692

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 36 22 14 0 0 0 63 14 37
2018 Non-shift worker 21 31 17 14 13 4 1 54 28 659
2017 Shift worker 19 56 22 0 0 4 0 77 0 23
2017 Non-shift worker 22 30 19 14 10 5 1 55 25 655
2014 Shift worker 28 33 9 6 12 9 3 69 21 34
2014 Non-shift worker 19 29 19 14 12 4 2 51 28 667
2011 Shift worker 18 25 22 24 11 0 0 43 35 31
2011 Non-shift worker 15 28 17 17 18 3 2 45 37 693
2008 Shift worker 32 27 18 13 6 5 0 62 20 31
2008 Non-shift worker 18 28 18 17 14 4 1 48 33 613

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 22 17 9 11 8 0 60 22 37
2018 Non-shift worker 17 24 15 15 20 4 4 45 38 659
2017 Shift worker 17 21 26 13 10 9 4 44 27 23
2017 Non-shift worker 16 23 16 17 20 3 4 42 40 657
2014 Shift worker 18 28 21 5 18 3 6 51 26 34
2014 Non-shift worker 13 22 15 19 23 4 4 38 46 667
2011 Shift worker 10 24 20 14 26 3 3 36 43 31
2011 Non-shift worker 11 20 16 20 27 1 5 33 50 692
2008 Shift worker 16 33 23 10 10 3 5 53 22 31
2008 Non-shift worker 12 25 14 19 22 4 4 40 44 615

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 24 26 6 8 8 0 57 15 37
2018 Non-shift worker 21 40 19 10 7 3 0 63 18 657
2017 Shift worker 21 35 27 10 0 0 7 60 11 23
2017 Non-shift worker 23 36 19 10 6 5 0 63 17 656

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 34 18 3 2 3 0 77 5 35
2018 Non-shift worker 41 36 13 4 2 4 0 80 6 654
2017 Shift worker 32 41 23 0 0 4 0 77 0 23
2017 Non-shift worker 40 33 14 3 3 6 0 78 7 653
2014 Shift worker 41 47 6 0 3 3 0 91 3 34
2014 Non-shift worker 44 33 11 4 3 5 0 81 8 667

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 49 32 11 5 0 3 0 84 5 35
2018 Non-shift worker 41 38 12 6 2 1 0 80 8 654
2017 Shift worker 50 17 28 4 0 0 0 68 4 23
2017 Non-shift worker 39 41 10 5 2 2 0 82 8 658
2014 Shift worker 46 36 9 6 0 3 0 85 6 34
2014 Non-shift worker 43 35 10 6 2 2 0 80 9 666
2011 Shift worker 20 42 16 14 3 3 3 65 18 31
2011 Non-shift worker 30 40 14 7 6 2 0 72 14 692

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 59 27 8 0 6 0 0 86 6 35
2018 Non-shift worker 49 33 8 6 4 0 0 82 9 655
2017 Shift worker 50 31 13 0 5 0 0 82 5 23
2017 Non-shift worker 47 37 7 6 3 0 0 85 8 656
2014 Shift worker 58 33 3 6 0 0 0 92 6 34
2014 Non-shift worker 50 35 7 5 3 0 0 86 8 667
2011 Shift worker 38 47 6 9 0 0 0 85 9 31
2011 Non-shift worker 37 38 12 8 5 1 0 75 13 690
2008 Shift worker 54 27 7 6 4 2 0 83 10 31
2008 Non-shift worker 39 37 11 7 5 1 0 77 12 616

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 41 12 9 2 0 0 77 11 35
2018 Non-shift worker 36 33 14 9 7 1 0 70 16 654
2017 Shift worker 34 44 12 4 5 0 0 78 10 23
2017 Non-shift worker 38 31 18 9 5 1 0 69 13 657
2014 Shift worker 38 43 8 5 6 0 0 81 11 34
2014 Non-shift worker 32 35 16 12 5 1 0 67 17 667
2011 Shift worker 19 40 28 3 3 7 0 63 7 31
2011 Non-shift worker 25 35 20 13 7 0 0 60 20 692

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 21 18 12 2 0 0 68 14 35
2018 Non-shift worker 36 36 13 8 6 0 0 73 14 653
2017 Shift worker 39 38 13 0 10 0 0 77 10 22
2017 Non-shift worker 38 35 13 8 5 1 0 74 13 655
2014 Shift worker 35 42 12 8 3 0 0 77 11 34
2014 Non-shift worker 33 37 14 12 5 0 0 69 17 666
2011 Shift worker 26 45 19 10 0 0 0 71 10 31
2011 Non-shift worker 26 39 16 12 6 0 0 65 18 694
2008 Shift worker 54 21 7 5 10 3 0 77 16 31
2008 Non-shift worker 32 39 13 11 5 1 0 71 15 616

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 20 23 12 5 3 2 58 18 36
2018 Non-shift worker 34 26 15 12 8 4 1 63 20 656
2017 Shift worker 26 22 37 4 5 5 0 51 10 23
2017 Non-shift worker 33 30 17 9 6 3 1 66 17 656
2014 Shift worker 38 38 13 5 6 0 0 76 11 34
2014 Non-shift worker 31 23 19 13 8 5 1 57 23 666
2011 Shift worker 27 24 25 8 9 7 0 55 18 31
2011 Non-shift worker 26 28 18 12 11 4 1 57 24 691
2008 Shift worker 51 18 9 5 13 3 0 71 19 31
2008 Non-shift worker 28 26 16 12 9 5 4 60 22 615
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Shift worker 23 43 34 37
2018 Non-shift worker 28 35 37 664
2017 Shift worker 22 42 36 23
2017 Non-shift worker 23 40 37 658
2014 Shift worker 23 47 30 34
2014 Non-shift worker 26 38 36 667
2011 Shift worker 30 49 21 31
2011 Non-shift worker 32 33 35 692
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 14 86 37
2018 Non-shift worker 13 87 660

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 22 30 3 0 23 2 57 4 37
2018 Non-shift worker 20 19 20 4 4 28 5 58 13 653
2017 Shift worker 19 18 24 10 4 13 13 51 18 23
2017 Non-shift worker 19 18 17 5 6 27 7 57 16 658
2014 Shift worker 16 27 11 0 3 27 15 75 6 34
2014 Non-shift worker 15 17 19 7 5 31 7 52 18 667

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 35 14 3 3 6 2 78 6 37
2018 Non-shift worker 32 30 19 5 2 11 1 70 8 652
2017 Shift worker 32 40 16 0 0 8 4 82 0 21
2017 Non-shift worker 31 33 16 5 4 10 1 72 10 654
2014 Shift worker 28 18 29 0 0 18 6 62 0 34
2014 Non-shift worker 24 30 18 7 4 16 1 65 13 667
2011 Shift worker 22 29 28 14 0 6 0 55 15 31
2011 Non-shift worker 29 36 18 6 4 6 0 70 11 688
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 19 26 0 2 21 4 63 3 37
2018 Non-shift worker 20 17 21 4 2 31 4 58 10 656
2017 Shift worker 34 30 20 0 0 4 13 76 0 23
2017 Non-shift worker 20 16 18 4 3 33 7 60 10 657
2014 Shift worker 17 27 15 0 0 27 15 74 0 34
2014 Non-shift worker 19 14 18 3 2 36 7 58 10 666

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 25 29 2 0 3 4 67 2 37
2018 Non-shift worker 33 30 18 5 2 12 0 72 8 659
2017 Shift worker 34 44 15 0 0 4 4 84 0 23
2017 Non-shift worker 33 32 13 4 3 14 2 77 7 656
2014 Shift worker 35 18 15 0 0 30 3 78 0 34
2014 Non-shift worker 31 26 18 3 2 18 1 71 7 667
2011 Shift worker 33 31 23 3 0 10 0 71 3 30
2011 Non-shift worker 33 35 17 4 3 8 1 75 7 693
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 15 18 24 10 3 5 45 36 37
2018 Non-shift worker 19 21 23 16 18 1 2 41 35 661
2017 Shift worker 13 17 23 18 21 4 5 33 42 23
2017 Non-shift worker 17 24 21 14 23 1 2 41 37 656

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 28 27 12 3 3 2 55 16 35
2018 Non-shift worker 15 21 29 18 15 0 1 36 34 662
2017 Shift worker 4 23 31 11 22 4 5 29 37 23
2017 Non-shift worker 15 23 27 17 16 0 1 39 34 656

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 31 17 9 3 3 2 70 12 37
2018 Non-shift worker 21 26 27 13 10 1 1 49 23 660
2017 Shift worker 7 44 17 13 10 0 9 56 25 23
2017 Non-shift worker 22 30 21 11 12 0 2 54 24 656

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 22 23 10 10 3 2 55 20 37
2018 Non-shift worker 16 23 25 19 16 1 1 39 35 657
2017 Shift worker 4 24 27 15 25 5 0 29 42 23
2017 Non-shift worker 15 20 25 18 20 1 1 36 38 655

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 60 22 5 0 6 3 5 88 6 37
2018 Non-shift worker 41 19 15 7 8 1 9 67 17 661
2017 Shift worker 34 30 4 10 0 0 23 82 12 23
2017 Non-shift worker 40 22 15 6 7 1 10 68 16 654

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 20 8 9 6 3 2 76 15 36
2018 Non-shift worker 31 21 24 10 12 1 2 53 22 660
2017 Shift worker 24 34 22 12 4 0 4 59 17 23
2017 Non-shift worker 28 25 22 13 7 1 2 56 22 653

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 48 28 14 2 0 6 2 82 2 37
2018 Non-shift worker 27 34 21 10 6 1 2 63 16 659
2017 Shift worker 25 41 17 4 0 4 9 75 5 23
2017 Non-shift worker 27 30 21 12 6 1 3 60 19 653

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 40 12 7 5 3 2 74 13 37
2018 Non-shift worker 24 28 25 13 9 1 1 53 22 659
2017 Shift worker 19 33 28 4 3 0 12 60 9 23
2017 Non-shift worker 23 31 22 15 8 0 2 55 23 653

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 39 11 8 3 6 5 75 13 37
2018 Non-shift worker 33 28 23 9 6 1 1 62 15 659
2017 Shift worker 18 31 18 20 4 0 9 53 26 23
2017 Non-shift worker 32 30 21 9 5 2 2 64 14 654

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 29 15 8 6 3 2 69 15 37
2018 Non-shift worker 33 27 22 10 5 1 1 61 16 652
2017 Shift worker 17 31 20 23 4 0 4 50 29 23
2017 Non-shift worker 32 30 20 10 4 1 2 64 14 648

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 54 17 8 3 8 3 7 79 12 37
2018 Non-shift worker 51 25 12 4 6 1 2 77 10 653
2017 Shift worker 63 18 14 5 0 0 0 81 5 22
2017 Non-shift worker 53 25 12 5 3 0 2 80 7 656

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 63 12 8 3 3 3 8 84 7 35
2018 Non-shift worker 68 16 5 2 3 1 5 90 5 657

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 75 8 0 5 3 3 6 91 9 37
2018 Non-shift worker 72 12 6 2 2 1 4 89 5 656
2017 Shift worker 69 5 10 8 0 0 8 81 8 22
2017 Non-shift worker 73 12 5 2 3 0 4 89 6 655

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 76 3 10 3 0 3 4 86 3 36
2018 Non-shift worker 55 26 11 2 3 0 2 84 5 657
2017 Shift worker 47 34 10 0 0 0 8 89 0 22
2017 Non-shift worker 56 26 10 3 3 0 2 84 6 657

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 69 10 7 3 3 3 4 86 6 37
2018 Non-shift worker 57 20 11 5 4 1 2 79 9 653
2017 Shift worker 43 35 13 0 0 0 8 86 0 22
2017 Non-shift worker 59 22 8 3 4 0 2 84 8 655

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 77 8 2 0 0 3 11 98 0 36
2018 Non-shift worker 53 12 5 2 0 1 27 90 4 649
2017 Shift worker 68 5 4 0 0 0 23 95 0 22
2017 Non-shift worker 54 13 6 1 2 0 24 88 4 657

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 78 3 5 3 0 3 8 92 3 37
2018 Non-shift worker 58 18 10 3 3 1 7 83 6 655
2017 Shift worker 60 23 4 0 0 0 14 96 0 22
2017 Non-shift worker 61 19 9 3 2 0 7 86 5 650

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 11 19 13 6 3 0 60 20 37
2018 Non-shift worker 52 14 12 6 10 1 5 70 17 656
2017 Shift worker 46 26 4 9 4 0 10 81 15 22
2017 Non-shift worker 52 19 10 5 9 1 4 74 15 658

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 58 21 10 6 0 3 2 83 6 37
2018 Non-shift worker 51 27 13 3 2 1 4 81 5 655
2017 Shift worker 44 29 4 7 5 0 10 81 14 22
2017 Non-shift worker 50 28 12 3 2 0 4 81 6 655

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 38 26 0 6 3 0 68 6 37
2018 Non-shift worker 13 28 36 17 6 0 0 41 23 663
2017 Shift worker 18 32 42 5 3 0 0 50 9 23
2017 Non-shift worker 11 27 40 15 6 0 1 39 21 655

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 3 25 36 25 3 3 65 9 36
2018 Non-shift worker 11 21 37 21 10 0 0 31 32 651
2017 Shift worker 0 17 48 31 4 0 0 34 17 23
2017 Non-shift worker 7 21 40 22 8 0 1 30 29 656

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 32 30 6 0 8 0 61 6 37
2018 Non-shift worker 25 38 19 9 6 4 0 66 15 662
2017 Shift worker 14 24 31 13 5 13 0 43 21 22
2017 Non-shift worker 17 39 17 12 7 7 0 61 21 657

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 32 16 6 8 3 0 68 15 37
2018 Non-shift worker 21 36 16 14 10 2 0 58 25 663
2017 Shift worker 14 43 21 14 4 4 0 59 19 23
2017 Non-shift worker 18 38 17 16 8 3 0 57 25 655
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 20 15 11 9 5 0 43 57 36
2018 Non-shift worker 25 23 22 12 14 3 1 26 74 664
2017 Shift worker 30 25 15 13 7 4 5 33 67 23
2017 Non-shift worker 22 23 21 12 17 5 1 23 77 657

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 21 19
2018 Non-shift worker 26 474
2017 Shift worker 28 14
2017 Non-shift worker 25 473

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 46 19
2018 Non-shift worker 38 474
2017 Shift worker 29 14
2017 Non-shift worker 34 473

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 38 19
2018 Non-shift worker 21 474
2017 Shift worker 25 14
2017 Non-shift worker 19 473

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 29 19
2018 Non-shift worker 41 474
2017 Shift worker 43 14
2017 Non-shift worker 38 473

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 19
2018 Non-shift worker 7 474
2017 Shift worker 6 14
2017 Non-shift worker 8 473

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 15 19
2018 Non-shift worker 32 474

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 26 19
2018 Non-shift worker 36 474
2017 Shift worker 32 14
2017 Non-shift worker 49 473

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Shift worker 6 58 16 9 0 11 19
2018 Non-shift worker 5 47 17 12 6 13 451
2017 Shift worker 28 43 15 0 0 14 14
2017 Non-shift worker 5 51 19 9 4 12 456

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 47 53 19
2018 Non-shift worker 32 68 466

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 37 17 22 7 0 12 48 32 17
2018 Non-shift worker 11 23 18 18 20 2 8 38 42 470
2017 Shift worker 6 6 30 0 28 0 30 17 40 14
2017 Non-shift worker 11 24 13 18 23 3 8 39 46 477

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 0 23 18 18 29 0 12 26 53 17
2018 Non-shift worker 4 13 16 17 43 2 6 18 64 471
2017 Shift worker 9 6 22 13 36 0 14 17 58 14
2017 Non-shift worker 2 8 11 14 55 3 6 11 76 477

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 23 15 6 3 8 9 71 11 36
2018 Non-shift worker 39 15 16 9 9 1 10 62 20 661
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