2018 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 78. Please indicate your occupational group and level. Occupational group and level - CR

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 30 42 8 15 5 0 0 72 20 139
2018 CR-04 33 44 6 14 3 0 0 77 17 64
2018 CR-05 30 39 10 17 4 0 0 69 21 71
2017 CR 35 35 14 13 2 0 0 71 15 130
2017 CR-04 43 29 13 11 3 0 0 72 15 62
2017 CR-05 28 41 15 15 1 0 0 69 16 68
2014 CR 32 41 17 7 3 0 0 73 10 148
2014 CR-04 35 39 16 6 4 0 0 74 10 101
2014 CR-05 26 46 17 9 2 0 0 72 11 46
2011 CR 23 32 19 16 8 0 2 56 24 164
2011 CR-04 25 28 20 16 9 0 3 54 26 112
2008 CR 22 41 14 12 9 0 3 64 22 148
2008 CR-04 25 39 12 11 9 0 4 67 21 110
2008 CR-05 12 47 15 15 12 0 0 59 26 34

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 33 37 13 10 7 0 0 70 18 136
2018 CR-04 35 27 19 11 8 0 0 62 19 63
2018 CR-05 33 45 7 9 6 0 0 78 14 69
2017 CR 34 37 11 14 5 0 0 71 18 131
2017 CR-04 30 33 13 14 10 0 0 63 24 63
2017 CR-05 37 41 8 13 0 0 0 78 13 68
2014 CR 29 39 19 8 5 0 0 68 13 148
2014 CR-04 31 40 17 9 3 0 0 71 12 101
2014 CR-05 24 37 24 7 9 0 0 61 15 46
2011 CR 27 42 10 9 10 1 1 71 19 165
2011 CR-04 27 38 12 10 12 1 1 66 22 113
2008 CR 30 36 11 15 9 0 0 66 24 148
2008 CR-04 30 39 9 14 8 0 0 69 22 110
2008 CR-05 32 24 18 15 12 0 0 56 26 34

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 39 36 12 4 9 0 1 75 13 137
2018 CR-04 37 29 14 8 11 0 2 66 19 63
2018 CR-05 43 41 9 0 7 0 0 84 7 70
2017 CR 40 34 8 11 7 1 0 74 18 131
2017 CR-04 35 30 10 12 11 2 0 66 24 63
2017 CR-05 44 37 6 10 3 0 0 81 13 68
2014 CR 34 39 12 9 5 0 0 73 15 148
2014 CR-04 35 40 10 11 5 0 0 74 16 101
2014 CR-05 31 39 17 7 7 0 0 70 13 46
2011 CR 30 34 12 10 12 1 1 65 22 164
2011 CR-04 27 31 12 13 16 1 1 59 29 112
2008 CR 30 28 17 11 14 0 1 59 24 148
2008 CR-04 34 25 15 11 15 0 1 59 26 110
2008 CR-05 24 38 18 9 12 0 0 62 21 34

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 44 30 16 4 3 1 2 76 7 135
2018 CR-04 43 32 14 6 0 2 3 78 7 63
2018 CR-05 46 29 18 1 4 0 1 76 6 68
2017 CR 41 35 11 6 4 1 2 79 10 130
2017 CR-04 47 30 10 3 5 2 3 82 8 63
2017 CR-05 35 40 12 9 3 0 0 76 12 67
2014 CR 41 28 13 8 6 1 3 72 14 147
2014 CR-04 43 24 15 8 7 0 3 69 16 100
2014 CR-05 37 35 11 7 4 2 4 77 12 46
2011 CR 37 34 13 7 5 1 3 74 12 164
2011 CR-04 35 36 14 5 5 0 4 74 11 113

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 42 36 13 2 7 0 0 78 10 136
2018 CR-04 42 34 14 3 6 0 0 77 9 64
2018 CR-05 43 40 10 0 7 0 0 82 7 68
2017 CR 37 40 14 5 4 1 0 78 9 131
2017 CR-04 39 38 14 2 5 2 0 79 6 63
2017 CR-05 36 41 13 7 3 0 0 77 10 68
2014 CR 30 46 13 5 4 1 1 78 10 148
2014 CR-04 33 43 14 7 3 0 1 76 10 101
2014 CR-05 26 52 11 2 7 2 0 80 9 46
2011 CR 28 42 11 9 9 0 0 71 18 163
2011 CR-04 27 42 12 8 11 0 0 69 19 113
2008 CR 35 32 17 7 10 0 0 67 17 144
2008 CR-04 36 34 16 7 8 0 0 70 14 106
2008 CR-05 32 26 18 6 18 0 0 59 24 34

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 29 32 18 11 9 1 0 62 20 137
2018 CR-04 30 32 22 11 5 0 0 62 16 63
2018 CR-05 29 33 16 11 10 1 0 62 22 70
2017 CR 30 34 11 11 14 0 0 65 25 131
2017 CR-04 33 34 8 10 16 0 0 66 26 63
2017 CR-05 28 35 13 12 12 0 0 63 24 68
2014 CR 24 34 21 12 9 0 0 58 21 148
2014 CR-04 23 35 19 15 9 0 0 57 24 101
2014 CR-05 26 33 26 7 9 0 0 59 15 46
2011 CR 16 33 17 14 18 1 1 50 33 162
2011 CR-04 15 36 17 15 15 1 1 52 31 110

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 38 41 11 7 2 1 0 80 9 138
2018 CR-04 41 38 14 8 0 0 0 78 8 64
2018 CR-05 37 46 7 6 3 1 0 84 9 70
2017 CR 34 49 11 3 3 0 0 83 6 130
2017 CR-04 42 44 10 2 3 0 0 85 5 62
2017 CR-05 27 54 12 4 3 0 0 81 7 68

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 53 36 4 1 3 3 0 92 4 137
2018 CR-04 56 38 3 0 2 2 0 95 2 63
2018 CR-05 51 36 6 1 1 4 0 91 3 70
2017 CR 45 44 5 4 1 2 0 91 5 131
2017 CR-04 47 46 3 3 0 0 0 94 3 63
2017 CR-05 43 42 6 4 1 3 0 88 6 68
2014 CR 50 39 5 3 2 0 0 89 5 147
2014 CR-04 51 39 6 3 1 0 0 90 4 100
2014 CR-05 46 41 4 4 4 0 0 87 9 46
2011 CR 37 43 10 5 4 1 0 81 9 164
2011 CR-04 36 42 12 5 3 2 0 79 8 113
2008 CR 47 38 9 3 4 0 0 84 7 146
2008 CR-04 49 38 9 0 4 0 0 87 4 108
2008 CR-05 38 38 9 9 6 0 0 76 15 34

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 39 30 15 8 8 0 0 69 16 138
2018 CR-04 39 25 19 11 6 0 0 64 17 64
2018 CR-05 41 31 13 6 9 0 0 73 14 70
2017 CR 33 41 6 8 11 2 0 75 19 130
2017 CR-04 39 37 6 3 13 2 0 77 16 63
2017 CR-05 27 44 6 12 9 2 0 72 21 67

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 62 27 7 3 1 0 0 89 4 138
2018 CR-04 63 27 9 2 0 0 0 89 2 64
2018 CR-05 64 26 4 4 1 0 0 90 6 70
2017 CR 51 39 9 0 1 0 0 90 1 130
2017 CR-04 53 36 10 0 2 0 0 89 2 62
2017 CR-05 49 42 9 0 0 0 0 91 0 68
2014 CR 62 31 6 0 1 1 0 93 1 148
2014 CR-04 67 28 6 0 0 0 0 94 0 101
2014 CR-05 50 39 7 0 2 2 0 91 2 46
2011 CR 59 29 7 2 2 0 0 88 4 162
2011 CR-04 56 31 7 4 2 0 0 87 5 110

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 30 36 20 6 7 0 1 67 13 138
2018 CR-04 28 36 22 6 6 0 2 65 13 64
2018 CR-05 33 37 17 6 7 0 0 70 13 70
2017 CR 26 49 14 5 5 1 0 75 11 131
2017 CR-04 27 46 14 5 6 2 0 74 11 63
2017 CR-05 25 51 13 6 4 0 0 77 10 68
2014 CR 22 45 15 10 7 0 1 68 17 148
2014 CR-04 23 44 14 11 7 0 2 68 18 101
2014 CR-05 20 50 15 9 7 0 0 69 15 46
2011 CR 25 35 17 13 8 1 1 61 21 162
2011 CR-04 27 33 16 13 10 1 1 61 23 112

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 32 37 17 7 6 0 2 70 13 139
2018 CR-04 34 33 17 9 5 0 2 68 14 64
2018 CR-05 30 42 15 6 4 0 3 74 10 71
2017 CR 30 43 12 10 3 1 1 74 13 131
2017 CR-04 27 46 13 6 5 2 2 75 12 63
2017 CR-05 34 40 11 13 1 0 0 74 15 68
2014 CR 23 43 17 7 9 0 1 67 17 147
2014 CR-04 24 39 15 10 10 0 2 64 20 101
2014 CR-05 22 51 17 2 7 0 0 74 9 45

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 31 35 22 9 3 0 0 66 12 138
2018 CR-04 34 33 22 9 2 0 0 67 11 64
2018 CR-05 30 36 23 9 3 0 0 66 11 70
2017 CR 30 40 15 10 3 1 0 71 13 131
2017 CR-04 30 40 14 13 3 0 0 70 16 63
2017 CR-05 31 41 16 7 3 1 0 73 11 68
2014 CR 34 37 15 9 4 0 0 72 13 148
2014 CR-04 34 36 15 11 4 0 0 70 15 101
2014 CR-05 35 39 17 4 4 0 0 74 9 46
2011 CR 34 37 13 13 3 0 0 71 16 161
2011 CR-04 35 36 14 13 3 0 0 71 15 110

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 46 40 6 4 4 0 0 86 8 139
2018 CR-04 46 41 6 2 5 0 0 87 6 63
2018 CR-05 49 39 4 6 3 0 0 88 8 72
2017 CR 37 47 9 5 2 0 0 84 7 131
2017 CR-04 35 49 8 5 3 0 0 84 8 63
2017 CR-05 39 46 10 4 1 0 0 84 6 68
2014 CR 39 42 13 3 3 1 0 82 6 147
2014 CR-04 41 41 13 2 3 0 0 82 5 100
2014 CR-05 33 46 13 4 2 2 0 80 7 46
2011 CR 35 41 13 5 6 0 0 76 12 164
2011 CR-04 31 41 16 6 6 0 0 72 12 113
2008 CR 40 36 12 5 7 1 0 77 12 147
2008 CR-04 42 37 10 5 6 1 0 80 10 109
2008 CR-05 38 35 9 6 12 0 0 74 18 34

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 50 33 10 6 1 0 0 83 7 139
2018 CR-04 52 34 8 6 0 0 0 86 6 64
2018 CR-05 48 32 13 4 3 0 0 80 7 71
2017 CR 37 45 13 4 0 1 1 83 4 129
2017 CR-04 49 32 14 2 0 2 2 84 2 63
2017 CR-05 26 57 11 6 0 0 0 83 6 66
2014 CR 53 34 11 1 2 0 0 87 3 148
2014 CR-04 54 31 13 0 2 0 0 85 2 101
2014 CR-05 48 41 6 2 2 0 0 89 4 46
2011 CR 54 28 11 5 1 0 1 83 6 163
2011 CR-04 58 25 10 5 2 0 1 84 6 111
2008 CR 50 26 15 6 2 0 1 77 8 146
2008 CR-04 56 22 14 5 3 0 0 79 7 108
2008 CR-05 32 35 21 9 0 0 3 70 9 34

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 7 28 32 22 9 1 1 33 35 138
2018 CR-04 6 24 38 21 10 2 0 31 31 63
2018 CR-05 7 30 28 24 8 1 1 33 38 71
2017 CR 10 20 41 19 5 2 3 25 32 129
2017 CR-04 11 19 34 24 6 0 5 32 32 62
2017 CR-05 9 21 48 15 3 3 2 18 31 67
2014 CR 5 18 38 22 12 1 5 35 24 147
2014 CR-04 5 17 34 24 12 1 7 39 24 100
2014 CR-05 4 21 48 15 11 0 0 26 26 46
2011 CR 12 26 26 19 12 1 4 32 40 164
2011 CR-04 9 28 23 21 14 2 4 37 39 112
2008 CR 13 18 29 21 12 1 7 35 33 147
2008 CR-04 8 17 28 24 14 1 7 41 28 109
2008 CR-05 29 21 29 12 3 0 6 16 53 34

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 15 22 21 17 17 4 3 37 41 138
2018 CR-04 17 22 19 16 16 6 3 35 44 63
2018 CR-05 13 23 21 18 20 3 3 40 37 71
2017 CR 15 22 28 15 11 5 5 28 41 128
2017 CR-04 23 13 23 15 15 5 7 34 40 61
2017 CR-05 8 30 33 15 7 5 3 24 41 67
2014 CR 10 13 32 21 11 6 6 37 26 148
2014 CR-04 11 11 33 18 14 6 7 36 26 101
2014 CR-05 9 13 32 28 7 7 4 39 25 46
2011 CR 16 24 22 16 15 2 5 33 43 165
2011 CR-04 17 27 19 12 18 3 4 32 47 113
2008 CR 13 14 28 17 15 4 9 38 30 144
2008 CR-04 12 16 25 17 16 3 11 38 33 106
2008 CR-05 15 9 38 15 15 9 0 32 26 34

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 12 21 25 20 13 6 4 36 36 136
2018 CR-04 10 18 25 21 15 7 5 41 31 61
2018 CR-05 14 21 25 18 11 6 4 33 39 71
2017 CR 9 12 27 21 14 5 11 42 26 128
2017 CR-04 7 14 13 23 21 5 16 57 27 61
2017 CR-05 12 11 39 20 8 5 6 31 25 67
2014 CR 10 14 25 24 12 5 11 42 28 148
2014 CR-04 7 13 25 23 12 7 13 44 25 101
2014 CR-05 17 15 26 26 11 0 4 39 34 46
2011 CR 11 21 30 15 9 4 11 28 38 165
2011 CR-04 10 20 23 17 12 5 13 35 37 113
2008 CR 13 15 33 15 12 2 11 31 31 144
2008 CR-04 9 11 35 17 12 3 12 34 24 106
2008 CR-05 24 26 26 9 12 0 3 21 52 34

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 4 12 33 23 24 4 1 50 16 138
2018 CR-04 0 6 41 30 16 3 3 49 7 63
2018 CR-05 7 14 27 18 30 4 0 50 22 71
2017 CR 3 10 33 28 16 4 5 48 15 126
2017 CR-04 0 10 27 26 26 5 7 58 12 59
2017 CR-05 6 11 39 31 7 3 3 41 18 67
2014 CR 1 10 26 38 18 0 7 60 12 146
2014 CR-04 1 9 26 39 16 0 8 60 11 99
2014 CR-05 2 11 26 37 22 0 2 60 13 46
2011 CR 4 10 31 29 14 3 9 49 16 163
2011 CR-04 3 12 25 29 19 4 9 55 16 112
2008 CR 4 10 36 17 23 1 9 45 16 143
2008 CR-04 5 10 30 17 26 1 11 49 16 105
2008 CR-05 3 12 53 15 18 0 0 32 15 34

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 11 20 24 20 22 2 1 43 32 138
2018 CR-04 11 14 30 21 17 5 2 41 27 63
2018 CR-05 10 24 18 20 27 0 1 47 34 71
2017 CR 14 24 25 13 17 2 6 32 41 128
2017 CR-04 21 15 19 12 23 2 8 38 40 61
2017 CR-05 7 33 30 15 11 2 3 27 42 67
2014 CR 7 12 33 26 16 1 5 44 20 147
2014 CR-04 6 12 34 25 16 1 6 44 19 100
2014 CR-05 7 13 32 28 15 0 4 46 21 46
2011 CR 14 16 23 23 14 2 9 41 33 162
2011 CR-04 13 14 23 23 16 4 7 44 30 111
2008 CR 12 19 20 22 20 0 7 45 33 143
2008 CR-04 10 21 20 16 24 0 9 44 34 106
2008 CR-05 18 15 18 36 12 0 0 48 33 33

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 18 23 20 18 15 4 1 35 44 137
2018 CR-04 24 22 21 17 10 5 2 29 49 63
2018 CR-05 13 23 19 19 21 4 1 42 38 70
2017 CR 17 20 28 13 11 6 6 27 41 128
2017 CR-04 26 16 23 12 13 7 3 27 47 61
2017 CR-05 9 22 33 14 9 6 8 26 36 67
2014 CR 19 24 18 19 10 4 5 32 48 148
2014 CR-04 20 27 19 12 11 5 6 26 53 101
2014 CR-05 13 20 17 35 9 2 4 46 35 46
2011 CR 18 20 21 19 13 3 6 35 42 163
2011 CR-04 19 20 19 19 13 4 5 35 43 113
2008 CR 16 16 21 21 14 3 8 40 36 145
2008 CR-04 16 17 20 19 16 4 9 40 38 107
2008 CR-05 15 15 26 26 12 3 3 41 31 34

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 12 14 24 21 18 9 3 44 29 139
2018 CR-04 6 16 31 17 17 9 3 39 25 64
2018 CR-05 15 13 17 25 18 8 3 49 32 71
2017 CR 9 19 30 17 16 4 4 36 31 128
2017 CR-04 12 16 20 18 25 5 5 48 30 61
2017 CR-05 8 22 40 17 8 3 3 26 32 67
2014 CR 5 11 30 25 13 2 14 45 19 148
2014 CR-04 5 8 32 19 16 2 18 43 16 101
2014 CR-05 4 20 26 37 7 2 4 47 26 46
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 23 29 25 11 6 2 4 55 18 136
2018 CR-04 27 27 31 6 5 2 2 57 12 62
2018 CR-05 20 31 20 13 7 3 6 56 22 70
2017 CR 35 25 19 8 5 5 2 64 15 131
2017 CR-04 36 27 21 8 5 2 2 65 13 63
2017 CR-05 34 23 18 9 6 7 3 63 17 68
2014 CR 33 34 17 8 1 3 2 71 10 148
2014 CR-04 38 35 16 7 2 2 1 74 9 101
2014 CR-05 24 35 19 11 0 7 4 66 12 46

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 47 26 11 7 8 0 0 74 15 136
2018 CR-04 47 26 11 6 10 0 0 73 16 62
2018 CR-05 49 26 11 7 7 0 0 74 14 70
2017 CR 45 29 10 10 5 1 0 74 16 131
2017 CR-04 46 24 10 11 10 0 0 70 21 63
2017 CR-05 44 34 10 9 1 1 0 79 11 68
2014 CR 56 25 10 7 3 0 0 81 9 148
2014 CR-04 56 24 9 7 4 0 0 80 11 101
2014 CR-05 52 28 13 7 0 0 0 81 7 46

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 17 23 17 15 13 14 1 47 32 133
2018 CR-04 23 23 20 13 12 8 0 51 27 60
2018 CR-05 13 23 14 16 13 19 1 45 36 69
2017 CR 18 21 14 21 12 11 3 45 39 131
2017 CR-04 21 23 13 14 14 11 3 52 34 63
2017 CR-05 15 18 15 28 10 11 3 38 44 68
2014 CR 17 24 20 14 10 12 3 48 29 148
2014 CR-04 19 22 21 13 11 12 2 48 28 101
2014 CR-05 11 28 19 17 9 9 7 46 31 46

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 51 34 8 4 1 1 0 86 6 135
2018 CR-04 51 36 10 3 0 0 0 87 3 61
2018 CR-05 51 33 7 4 3 1 0 86 7 70
2017 CR 44 37 8 7 4 0 0 82 11 131
2017 CR-04 47 37 5 5 6 0 0 84 11 63
2017 CR-05 41 38 10 9 1 0 0 79 10 68
2014 CR 42 38 11 7 2 0 0 80 9 148
2014 CR-04 45 36 9 7 3 0 0 81 10 101
2014 CR-05 35 41 17 7 0 0 0 76 7 46

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 40 38 12 4 3 1 1 81 7 136
2018 CR-04 37 42 13 2 3 2 2 82 5 62
2018 CR-05 46 33 11 4 3 1 1 81 7 70
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 34 39 15 6 5 1 0 74 11 137
2018 CR-04 38 39 11 8 3 0 0 77 11 61
2018 CR-05 33 39 18 3 6 1 0 73 8 72
2017 CR 39 35 15 6 3 0 1 75 9 131
2017 CR-04 39 34 14 8 3 0 2 74 11 63
2017 CR-05 39 37 16 4 3 0 0 76 7 68
2014 CR 42 28 15 8 5 0 3 72 13 148
2014 CR-04 39 29 16 7 7 0 3 69 14 101
2014 CR-05 50 28 11 9 0 0 2 80 9 46
2011 CR 34 31 12 13 10 0 1 65 23 165
2011 CR-04 33 32 12 15 8 0 0 65 23 113
2008 CR 32 30 13 10 14 1 1 63 24 148
2008 CR-04 31 31 14 9 14 1 1 63 23 110
2008 CR-05 41 24 9 12 15 0 0 65 26 34

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 49 32 10 4 4 1 1 81 8 136
2018 CR-04 51 30 13 5 2 0 0 80 7 61
2018 CR-05 49 31 8 3 6 1 1 83 9 71
2017 CR 52 31 9 5 2 2 0 84 7 131
2017 CR-04 52 27 10 3 5 3 0 82 8 63
2017 CR-05 51 34 9 6 0 0 0 85 6 68
2014 CR 50 28 13 3 3 1 1 81 6 148
2014 CR-04 45 30 15 3 4 1 2 78 7 101
2014 CR-05 61 24 9 4 0 2 0 87 4 46
2011 CR 38 33 15 7 5 1 1 72 12 165
2011 CR-04 38 31 15 6 7 1 2 71 14 113
2008 CR 40 23 18 6 8 3 2 66 15 148
2008 CR-04 42 23 16 5 8 5 1 68 14 110
2008 CR-05 35 24 21 6 9 0 6 63 16 34

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 43 38 10 5 4 0 1 81 9 136
2018 CR-04 48 34 8 5 5 0 0 82 10 61
2018 CR-05 42 38 11 4 3 0 1 81 7 71
2017 CR 46 38 9 5 2 1 0 84 6 131
2017 CR-04 52 34 6 3 3 2 0 87 6 63
2017 CR-05 40 42 12 6 0 0 0 82 6 68
2014 CR 49 33 11 3 3 0 1 83 6 148
2014 CR-04 46 37 9 3 4 0 1 84 7 101
2014 CR-05 55 26 15 4 0 0 0 80 4 46
2011 CR 41 32 9 10 7 0 1 74 17 164
2011 CR-04 39 31 10 10 8 0 2 72 18 112
2008 CR 37 26 13 11 9 2 1 66 21 148
2008 CR-04 40 27 10 11 8 3 1 70 20 110
2008 CR-05 32 24 18 12 15 0 0 56 26 34

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 52 27 10 6 3 2 0 80 9 135
2018 CR-04 57 22 12 7 2 2 0 80 8 60
2018 CR-05 49 30 10 4 4 3 0 81 9 71
2017 CR 58 26 11 2 2 2 0 86 3 131
2017 CR-04 62 21 10 2 3 3 0 85 5 63
2017 CR-05 54 31 12 1 0 1 0 86 2 68

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 51 30 10 4 4 1 0 81 8 135
2018 CR-04 58 27 12 0 3 0 0 85 3 60
2018 CR-05 46 32 8 6 6 1 0 80 11 71
2017 CR 55 28 11 5 2 0 0 83 6 131
2017 CR-04 55 32 6 3 3 0 0 87 6 63
2017 CR-05 54 25 15 6 0 0 0 79 6 68
2014 CR 51 37 7 4 2 0 0 87 6 148
2014 CR-04 49 37 8 4 3 0 0 85 7 101
2014 CR-05 56 35 4 4 0 0 0 91 4 46
Top of Page

Senior Management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 31 30 20 4 6 8 1 67 11 138
2018 CR-04 35 32 19 3 3 5 3 72 7 63
2018 CR-05 30 28 18 6 7 11 0 65 14 71
2017 CR 27 38 18 6 5 6 0 69 12 130
2017 CR-04 30 37 19 3 5 6 0 71 9 63
2017 CR-05 24 40 17 9 5 6 0 68 14 67
2014 CR 26 37 15 7 2 13 0 72 10 148
2014 CR-04 31 33 14 6 3 14 0 74 10 101
2014 CR-05 17 44 20 9 0 11 0 68 10 46
2011 CR 16 29 22 10 12 10 2 51 24 165
2011 CR-04 19 35 19 9 8 8 3 59 19 113

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 32 30 19 9 9 2 0 63 18 138
2018 CR-04 40 30 16 6 6 2 0 71 13 63
2018 CR-05 25 31 20 11 10 3 0 58 22 71
2017 CR 23 37 15 15 6 4 0 63 22 130
2017 CR-04 28 35 11 13 6 6 0 68 20 63
2017 CR-05 18 40 18 17 6 2 0 59 23 67
2014 CR 23 35 22 10 2 7 1 63 13 148
2014 CR-04 27 34 18 12 2 7 1 66 15 101
2014 CR-05 15 37 33 7 2 6 0 56 9 46
2011 CR 17 27 23 10 15 7 1 48 27 163
2011 CR-04 19 29 21 11 11 8 2 52 24 112
2008 CR 16 31 21 11 11 8 1 52 25 148
2008 CR-04 16 32 19 13 9 10 1 54 24 110
2008 CR-05 15 29 24 9 21 3 0 45 30 34

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 24 29 22 10 8 7 0 57 20 136
2018 CR-04 29 33 22 6 6 3 0 64 13 63
2018 CR-05 20 26 20 14 9 10 0 52 26 69
2017 CR 17 34 12 19 9 8 0 55 31 130
2017 CR-04 22 35 10 14 10 10 0 63 26 63
2017 CR-05 12 34 15 24 9 6 0 49 35 67
2014 CR 18 28 25 13 3 13 1 52 19 148
2014 CR-04 20 27 20 14 3 16 1 56 20 101
2014 CR-05 13 28 37 11 4 7 0 44 16 46
2011 CR 11 29 21 15 13 10 1 45 31 165
2011 CR-04 13 31 19 15 12 9 1 49 30 113
2008 CR 15 20 23 14 14 14 1 41 32 148
2008 CR-04 15 19 24 13 13 15 1 41 30 110
2008 CR-05 12 26 18 18 18 9 0 42 39 34

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 25 32 14 13 11 5 0 60 25 138
2018 CR-04 31 34 15 11 6 3 0 67 18 62
2018 CR-05 19 31 15 14 14 7 0 54 30 72
2017 CR 18 33 16 20 9 3 0 53 30 130
2017 CR-04 21 32 16 16 10 5 0 56 27 62
2017 CR-05 16 34 16 23 9 1 0 51 33 68
2014 CR 14 38 18 14 8 7 1 57 24 147
2014 CR-04 15 40 14 12 10 8 1 61 24 100
2014 CR-05 13 33 26 20 4 4 0 48 25 46
2011 CR 13 28 20 19 13 6 0 45 34 165
2011 CR-04 16 27 20 18 12 8 0 46 32 113
2008 CR 14 33 16 21 14 3 0 48 36 148
2008 CR-04 15 31 17 22 14 1 0 47 36 110
2008 CR-05 6 41 9 18 18 9 0 52 39 34
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 25 51 11 7 4 2 0 77 11 136
2018 CR-04 35 43 10 8 3 2 0 79 11 63
2018 CR-05 17 58 13 6 3 3 0 78 9 69
2017 CR 23 48 15 11 3 1 0 71 14 131
2017 CR-04 28 41 16 11 3 0 0 70 14 63
2017 CR-05 18 54 13 10 3 1 0 73 14 68
2014 CR 27 41 14 9 4 5 1 72 14 148
2014 CR-04 29 43 9 10 5 3 1 75 15 101
2014 CR-05 20 39 24 7 2 9 0 65 10 46
2011 CR 24 33 23 10 9 1 1 58 19 163
2011 CR-04 25 34 23 9 6 1 1 61 16 111

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 33 35 17 7 7 2 0 69 14 138
2018 CR-04 36 39 14 3 5 3 0 77 8 64
2018 CR-05 29 33 20 10 7 1 0 62 17 70
2017 CR 34 32 21 8 3 2 0 68 11 131
2017 CR-04 41 27 16 11 2 3 0 70 13 63
2017 CR-05 28 36 25 4 4 1 0 65 9 68
2014 CR 30 39 14 6 3 5 3 75 9 148
2014 CR-04 34 35 15 5 3 7 2 75 9 101
2014 CR-05 24 50 11 9 2 0 4 77 11 46
2011 CR 32 33 10 13 7 3 2 68 22 163
2011 CR-04 33 33 6 15 5 4 3 71 22 111
2008 CR 28 33 16 7 9 7 1 66 17 148
2008 CR-04 32 29 15 6 9 8 1 67 17 110
2008 CR-05 21 47 15 6 9 3 0 70 15 34

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 34 37 15 7 5 1 0 72 13 137
2018 CR-04 41 39 13 6 2 0 0 80 8 64
2018 CR-05 28 38 19 9 6 1 0 66 15 69

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 28 25 18 10 10 7 1 58 22 137
2018 CR-04 30 33 16 6 6 8 2 69 14 64
2018 CR-05 26 19 20 14 12 7 1 49 29 69
2017 CR 25 28 18 12 7 11 0 59 22 131
2017 CR-04 30 24 14 16 3 13 0 62 22 63
2017 CR-05 20 31 21 9 10 9 0 56 21 68
2014 CR 13 24 16 12 14 15 6 46 34 147
2014 CR-04 13 24 13 10 15 18 7 49 33 100
2014 CR-05 13 24 20 17 13 9 4 42 35 46
2011 CR 12 18 19 14 21 11 5 36 41 165
2011 CR-04 15 19 20 12 17 11 6 40 35 113

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 28 31 15 12 11 4 1 61 24 137
2018 CR-04 29 38 13 11 6 3 0 69 18 63
2018 CR-05 27 26 17 11 13 4 1 56 26 70
2017 CR 21 32 20 13 10 4 0 55 24 131
2017 CR-04 24 35 13 16 6 6 0 63 24 63
2017 CR-05 18 29 28 10 13 1 0 48 24 68
2014 CR 21 22 20 11 15 7 3 48 29 148
2014 CR-04 20 20 18 13 18 7 5 45 35 101
2014 CR-05 24 28 24 9 9 7 0 56 19 46
2011 CR 16 24 18 15 21 5 2 42 39 164
2011 CR-04 17 24 15 17 20 5 2 44 40 113
2008 CR 15 22 21 12 23 5 1 40 38 147
2008 CR-04 17 21 20 10 24 7 1 41 37 109
2008 CR-05 12 29 21 18 21 0 0 41 38 34

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 19 26 20 12 17 3 2 47 31 138
2018 CR-04 19 34 17 13 13 3 2 56 26 64
2018 CR-05 19 20 24 11 20 3 3 41 33 70
2017 CR 16 20 17 14 28 4 1 38 44 131
2017 CR-04 21 21 14 15 24 5 0 44 41 63
2017 CR-05 12 19 19 13 32 3 1 33 47 68
2014 CR 15 18 13 17 29 4 4 36 49 148
2014 CR-04 16 16 15 14 29 6 5 35 48 101
2014 CR-05 13 24 8 24 28 0 2 38 54 46
2011 CR 9 17 17 20 33 2 3 27 55 163
2011 CR-04 12 19 17 20 29 2 3 32 50 112
2008 CR 11 21 20 16 26 5 1 34 45 148
2008 CR-04 13 24 22 10 25 5 1 39 38 110
2008 CR-05 6 15 18 29 32 0 0 21 62 34

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 21 40 18 7 8 5 1 65 16 137
2018 CR-04 22 44 20 8 3 3 0 68 11 64
2018 CR-05 22 36 17 6 10 7 1 63 17 69
2017 CR 18 31 24 14 7 5 0 53 22 131
2017 CR-04 21 37 19 8 10 6 0 61 19 63
2017 CR-05 16 26 29 19 4 4 0 44 25 68

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 43 34 13 4 3 2 0 79 7 138
2018 CR-04 54 25 14 5 2 0 0 79 6 63
2018 CR-05 35 42 11 4 3 4 0 81 7 71
2017 CR 36 34 18 4 4 4 0 73 8 130
2017 CR-04 34 36 21 2 3 5 0 73 5 62
2017 CR-05 38 33 15 6 4 3 0 74 11 68
2014 CR 42 32 12 7 3 3 1 78 10 148
2014 CR-04 45 31 11 6 3 3 1 80 9 101
2014 CR-05 33 37 15 9 2 4 0 73 11 46

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 46 36 11 4 2 1 0 83 6 138
2018 CR-04 48 37 10 5 2 0 0 84 6 63
2018 CR-05 46 35 13 3 1 1 0 83 4 71
2017 CR 43 38 14 4 1 1 0 81 5 131
2017 CR-04 47 40 6 5 0 2 0 89 5 63
2017 CR-05 38 37 21 3 1 0 0 75 4 68
2014 CR 46 31 15 4 2 2 0 79 6 148
2014 CR-04 51 26 14 6 2 2 0 78 8 101
2014 CR-05 35 43 17 0 2 2 0 80 2 46
2011 CR 30 41 14 8 5 2 0 72 14 165
2011 CR-04 35 38 15 6 4 2 0 74 11 113

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 57 30 7 3 3 0 0 87 6 138
2018 CR-04 61 28 8 2 2 0 0 89 3 64
2018 CR-05 54 32 7 4 3 0 0 86 7 71
2017 CR 47 41 7 4 2 0 0 88 5 131
2017 CR-04 52 38 6 2 2 0 0 90 3 63
2017 CR-05 42 43 7 6 1 0 0 85 7 68
2014 CR 53 34 9 1 3 0 0 87 4 148
2014 CR-04 56 29 10 2 2 0 0 86 4 101
2014 CR-05 44 45 7 0 4 0 0 89 4 46
2011 CR 36 42 13 4 4 1 0 79 8 165
2011 CR-04 39 42 12 3 4 1 0 81 6 113
2008 CR 30 39 12 11 8 1 0 69 19 148
2008 CR-04 35 35 11 9 9 1 0 71 18 110
2008 CR-05 18 44 18 15 6 0 0 62 21 34

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 43 33 12 5 7 0 0 76 12 138
2018 CR-04 47 31 13 3 6 0 0 78 9 64
2018 CR-05 39 36 13 7 6 0 0 74 13 70
2017 CR 39 33 16 5 5 2 0 73 10 130
2017 CR-04 50 31 8 6 3 2 0 82 10 62
2017 CR-05 29 35 24 4 6 1 0 65 11 68
2014 CR 33 38 17 5 5 1 0 72 11 148
2014 CR-04 39 33 18 5 6 0 0 71 11 101
2014 CR-05 20 50 15 7 4 4 0 73 11 46
2011 CR 25 27 26 13 7 1 1 53 20 164
2011 CR-04 26 26 26 13 6 1 2 53 20 112

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 43 36 10 5 5 0 0 80 10 138
2018 CR-04 47 31 11 8 3 0 0 78 11 64
2018 CR-05 40 41 10 3 6 0 0 81 9 70
2017 CR 40 37 13 4 5 1 0 77 9 130
2017 CR-04 47 34 13 2 5 0 0 81 6 63
2017 CR-05 33 40 14 6 6 2 0 74 12 67
2014 CR 36 38 15 7 4 0 0 74 11 148
2014 CR-04 42 32 15 6 5 0 0 74 11 101
2014 CR-05 22 50 15 11 2 0 0 72 13 46
2011 CR 25 36 19 14 5 1 0 62 20 165
2011 CR-04 26 35 19 13 5 1 0 62 19 113
2008 CR 26 43 14 9 8 0 0 70 17 148
2008 CR-04 30 42 12 9 7 0 0 72 16 110
2008 CR-05 18 47 15 9 12 0 0 65 21 34

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 38 22 16 9 9 7 0 64 19 138
2018 CR-04 38 25 16 8 10 3 0 66 18 63
2018 CR-05 38 20 15 10 7 10 0 64 19 71
2017 CR 32 35 16 6 7 4 0 69 14 130
2017 CR-04 38 26 21 6 3 5 0 68 10 62
2017 CR-05 26 43 12 6 10 3 0 71 17 68
2014 CR 30 23 17 14 7 8 1 59 22 148
2014 CR-04 34 22 17 10 7 9 1 62 19 101
2014 CR-05 24 26 15 22 7 7 0 53 30 46
2011 CR 27 24 18 13 12 5 0 54 27 165
2011 CR-04 29 19 18 15 14 4 0 51 31 113
2008 CR 29 24 16 12 14 3 1 56 27 148
2008 CR-04 32 27 14 11 13 3 1 61 25 110
2008 CR-05 21 18 26 18 12 3 3 41 31 34
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 CR 31 31 39 140
2018 CR-04 31 34 34 64
2018 CR-05 29 29 42 72
2017 CR 23 37 41 131
2017 CR-04 27 38 35 63
2017 CR-05 19 36 46 68
2014 CR 28 33 38 148
2014 CR-04 27 35 39 101
2014 CR-05 33 31 37 46
2011 CR 28 35 37 164
2011 CR-04 21 37 42 112

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 CR 19 21 33 7 14 7 43
2018 CR-04 10 25 30 10 15 10 20
2018 CR-05 24 14 38 5 14 5 21
2017 CR 17 17 36 7 24 0 30
2017 CR-04 6 18 41 0 35 0 17
2017 CR-05 32 16 29 16 8 0 13
2014 CR 16 10 38 7 9999 29 42
2014 CR-04 18 4 33 8 9999 38 27
2014 CR-05 13 20 47 7 9999 13 15
2011 CR 17 13 52 4 9999 13 46
2011 CR-04 17 13 54 8 9999 8 24
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 14 86 139
2018 CR-04 11 89 63
2018 CR-05 14 86 72

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 CR 53 19

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 CR 53 19

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 CR 0 19

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 CR 0 19

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 CR 0 19

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 CR 42 19

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 CR 53 19

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 CR 47 19

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 CR 53 19

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 CR 47 19

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 CR 0 19

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 CR 53 19

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 CR 63 19

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 CR 37 19

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 CR 0 19

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 CR 33 15

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 CR 0 15

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 CR 0 15

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 CR 33 15

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 CR 0 15

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 CR 40 15

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 28 16 18 6 3 23 6 62 12 138
2018 CR-04 36 17 17 6 2 16 6 68 10 64
2018 CR-05 21 14 20 4 4 30 6 56 13 70
2017 CR 18 19 22 5 5 24 8 55 14 131
2017 CR-04 23 19 19 3 5 21 10 61 11 63
2017 CR-05 13 19 24 6 4 26 7 48 16 68
2014 CR 13 19 18 4 4 32 10 54 14 148
2014 CR-04 15 19 17 4 5 29 11 56 15 101
2014 CR-05 9 19 22 4 2 35 9 50 12 46

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 38 30 14 4 2 10 1 77 7 138
2018 CR-04 49 30 8 2 3 6 2 86 5 63
2018 CR-05 28 32 20 6 1 13 0 69 8 71
2017 CR 27 36 16 5 3 12 2 73 9 128
2017 CR-04 32 37 8 5 3 15 0 81 9 62
2017 CR-05 22 35 23 5 3 9 3 65 9 66
2014 CR 27 30 19 3 4 14 3 69 8 148
2014 CR-04 33 27 18 2 5 13 2 70 8 101
2014 CR-05 13 39 22 4 2 15 4 65 8 46
2011 CR 31 36 21 6 2 4 1 70 8 163
2011 CR-04 32 39 18 5 3 3 1 73 8 111
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 6 94 139

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 27 18 19 4 4 22 6 63 11 140
2018 CR-04 36 17 19 3 5 13 8 67 10 64
2018 CR-05 19 18 19 6 1 31 6 59 11 72
2017 CR 21 18 28 2 1 21 10 56 4 131
2017 CR-04 25 22 22 3 0 14 13 65 4 63
2017 CR-05 18 13 33 1 1 26 7 46 4 68
2014 CR 19 13 19 5 1 33 10 55 12 148
2014 CR-04 24 11 18 7 2 29 9 56 14 101
2014 CR-05 9 17 22 2 0 39 11 52 4 46

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 36 29 18 4 3 9 1 73 7 139
2018 CR-04 44 28 13 3 3 6 3 79 7 64
2018 CR-05 28 30 24 4 1 13 0 66 6 71
2017 CR 32 32 15 3 1 15 2 77 5 131
2017 CR-04 38 37 10 3 0 11 2 85 4 63
2017 CR-05 26 28 21 3 1 18 3 68 6 68
2014 CR 33 24 20 3 2 17 1 69 6 148
2014 CR-04 39 23 17 4 3 14 0 72 8 101
2014 CR-05 20 26 28 2 0 22 2 60 3 46
2011 CR 33 34 18 5 2 7 1 73 8 165
2011 CR-04 32 38 14 6 2 7 1 76 9 113
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 22 19 20 15 21 1 1 42 37 139
2018 CR-04 31 16 25 13 11 2 3 49 25 64
2018 CR-05 15 21 17 15 30 1 0 37 46 71
2017 CR 12 21 22 9 35 2 1 33 44 130
2017 CR-04 18 23 19 11 25 2 2 42 38 62
2017 CR-05 6 19 24 6 44 1 0 26 50 68

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 27 21 31 12 7 1 1 49 20 137
2018 CR-04 29 34 24 6 5 2 0 64 11 62
2018 CR-05 27 10 35 17 10 0 1 37 27 71
2017 CR 18 21 31 13 14 1 2 40 27 131
2017 CR-04 27 19 25 10 14 0 5 49 25 63
2017 CR-05 10 22 37 16 13 1 0 33 30 68

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 29 33 24 8 4 1 1 64 12 140
2018 CR-04 31 42 17 6 2 2 0 75 8 64
2018 CR-05 28 26 28 8 7 1 1 56 16 72
2017 CR 25 30 28 4 7 1 5 58 12 131
2017 CR-04 34 34 20 5 3 0 5 70 8 63
2017 CR-05 18 26 36 4 10 1 4 47 15 68

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 27 19 22 16 14 2 0 47 31 139
2018 CR-04 27 22 19 11 17 3 0 51 30 63
2018 CR-05 28 18 22 18 13 1 0 46 31 72
2017 CR 15 15 32 14 19 2 2 31 35 131
2017 CR-04 18 18 22 15 21 3 3 37 39 63
2017 CR-05 13 12 41 13 17 1 1 26 32 68

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 60 14 9 3 2 1 11 84 6 139
2018 CR-04 64 17 6 2 0 2 9 91 2 64
2018 CR-05 56 11 13 4 4 0 11 76 10 71
2017 CR 49 17 10 4 4 2 15 79 9 131
2017 CR-04 56 11 5 8 3 0 18 81 14 63
2017 CR-05 43 22 15 0 4 3 13 77 5 68

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 42 23 21 4 6 1 3 68 10 139
2018 CR-04 45 27 11 5 6 2 5 77 12 64
2018 CR-05 39 21 30 1 7 0 1 61 9 71
2017 CR 35 27 21 9 6 2 2 63 15 130
2017 CR-04 40 25 22 5 5 0 3 67 10 63
2017 CR-05 30 28 19 12 8 3 0 60 20 67

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 39 30 19 7 2 1 1 71 10 138
2018 CR-04 44 31 16 5 0 3 2 79 5 64
2018 CR-05 37 27 21 9 4 0 1 65 13 70
2017 CR 26 31 22 10 5 2 4 60 16 130
2017 CR-04 27 35 18 8 8 0 5 65 17 63
2017 CR-05 24 28 27 12 3 3 3 56 16 67

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 36 27 22 9 6 1 0 63 15 138
2018 CR-04 42 31 11 8 6 2 0 75 14 64
2018 CR-05 30 24 31 9 6 0 0 54 14 70
2017 CR 23 30 26 10 8 0 2 55 18 130
2017 CR-04 27 33 19 8 10 0 3 62 18 63
2017 CR-05 20 28 33 12 6 0 2 48 18 67

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 40 30 17 7 3 1 1 72 10 139
2018 CR-04 41 30 19 5 2 3 2 74 7 64
2018 CR-05 41 32 17 7 3 0 0 73 10 71
2017 CR 32 31 22 6 5 2 2 65 12 130
2017 CR-04 37 30 18 6 6 2 2 69 13 63
2017 CR-05 28 32 25 6 5 3 2 62 11 67

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 43 25 22 4 4 1 1 69 9 136
2018 CR-04 53 22 17 2 5 2 0 76 6 64
2018 CR-05 34 29 26 6 3 0 1 64 9 68
2017 CR 31 31 22 9 4 1 2 64 13 129
2017 CR-04 42 24 19 5 3 2 5 71 9 62
2017 CR-05 21 37 25 12 5 0 0 58 17 67

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 55 24 10 2 5 1 2 82 8 134
2018 CR-04 57 27 10 2 2 2 2 87 3 63
2018 CR-05 54 22 10 3 9 0 1 77 12 67
2017 CR 54 25 14 5 2 0 0 78 8 131
2017 CR-04 57 23 13 5 2 0 0 81 6 63
2017 CR-05 50 26 15 6 3 0 0 76 9 68

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 68 15 6 1 4 1 4 88 6 137
2018 CR-04 71 14 5 2 0 2 6 93 2 63
2018 CR-05 66 17 6 0 9 1 1 85 9 70

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 68 13 7 5 3 3 1 85 8 138
2018 CR-04 64 20 2 6 3 2 3 89 10 64
2018 CR-05 73 7 10 3 3 4 0 84 6 70
2017 CR 67 15 8 2 5 1 4 85 6 131
2017 CR-04 68 11 8 2 5 0 6 85 7 63
2017 CR-05 66 18 7 1 4 1 1 86 6 68

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 54 22 13 3 4 1 3 79 8 136
2018 CR-04 55 23 8 5 3 2 3 82 9 60
2018 CR-05 56 22 13 1 6 0 3 80 7 72
2017 CR 48 29 10 5 7 1 1 78 12 130
2017 CR-04 50 27 10 3 6 2 2 80 10 62
2017 CR-05 45 31 10 6 7 0 0 76 13 68

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 59 18 8 7 4 1 2 80 11 136
2018 CR-04 60 15 10 5 5 3 2 79 11 60
2018 CR-05 60 21 4 10 3 0 3 83 13 72
2017 CR 55 29 6 2 5 1 2 86 8 129
2017 CR-04 54 27 5 3 6 2 3 85 10 63
2017 CR-05 56 31 8 2 5 0 0 86 6 66

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 59 5 2 2 0 2 32 96 2 133
2018 CR-04 62 10 2 0 0 3 23 98 0 61
2018 CR-05 56 1 1 3 0 0 38 93 5 68
2017 CR 57 7 3 0 5 0 27 89 6 131
2017 CR-04 65 7 5 0 5 0 18 88 6 63
2017 CR-05 50 7 1 0 4 0 37 91 7 68

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 64 16 5 2 4 1 7 88 7 135
2018 CR-04 70 17 3 2 2 2 5 93 4 60
2018 CR-05 62 15 6 3 4 0 10 86 8 71
2017 CR 57 20 6 2 4 0 11 86 7 129
2017 CR-04 58 21 5 3 3 0 10 87 7 61
2017 CR-05 56 19 7 1 4 0 12 85 7 68

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 45 14 17 7 9 1 7 64 17 137
2018 CR-04 48 11 13 8 15 2 3 62 24 61
2018 CR-05 44 17 19 6 3 0 11 69 9 72
2017 CR 42 21 14 8 9 2 4 67 18 131
2017 CR-04 41 24 11 8 14 2 0 66 23 63
2017 CR-05 43 19 16 7 4 3 7 69 13 68

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 50 28 11 1 5 1 4 82 7 136
2018 CR-04 57 28 3 2 7 2 2 88 8 61
2018 CR-05 45 30 14 1 4 0 6 79 6 71
2017 CR 47 25 15 5 5 0 2 74 11 131
2017 CR-04 49 24 14 6 5 0 2 75 11 63
2017 CR-05 45 27 16 4 6 0 1 73 11 68

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 22 31 32 11 3 1 0 53 14 140
2018 CR-04 28 27 33 9 2 2 0 56 11 64
2018 CR-05 18 35 31 13 4 0 0 53 17 72
2017 CR 12 35 37 8 6 0 2 48 14 130
2017 CR-04 16 34 32 11 3 0 3 52 15 62
2017 CR-05 9 36 42 4 9 0 0 45 13 68

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 7 13 34 26 19 1 1 45 20 139
2018 CR-04 8 11 25 30 24 2 0 55 19 63
2018 CR-05 7 14 39 24 15 0 1 39 21 72
2017 CR 7 14 38 31 9 1 2 40 21 130
2017 CR-04 6 13 35 32 10 0 3 44 20 62
2017 CR-05 7 15 40 29 7 1 0 37 22 68

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 27 33 21 9 5 5 0 63 14 140
2018 CR-04 33 31 19 6 5 6 0 68 12 64
2018 CR-05 24 35 22 10 6 4 0 61 16 72
2017 CR 18 42 15 12 4 9 0 66 18 130
2017 CR-04 23 37 18 10 2 11 0 68 13 63
2017 CR-05 12 48 12 15 6 8 0 64 22 67

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 29 36 11 14 7 3 0 67 21 140
2018 CR-04 38 33 9 13 3 5 0 74 16 64
2018 CR-05 24 38 14 13 11 1 0 62 24 72
2017 CR 20 39 17 16 4 4 0 62 21 130
2017 CR-04 30 37 13 16 2 3 0 69 18 63
2017 CR-05 10 42 21 15 7 5 0 55 23 67
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 27 21 19 15 14 3 1 28 72 140
2018 CR-04 36 19 22 9 9 3 2 38 62 64
2018 CR-05 19 24 18 18 17 3 1 20 80 72
2017 CR 22 19 19 9 22 7 2 24 76 131
2017 CR-04 27 19 14 6 22 6 5 31 69 63
2017 CR-05 16 19 24 12 22 7 0 18 82 68

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 CR 30 96
2018 CR-04 29 38
2018 CR-05 29 55
2017 CR 28 90
2017 CR-04 26 38
2017 CR-05 29 52

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 CR 29 96
2018 CR-04 21 38
2018 CR-05 36 55
2017 CR 25 90
2017 CR-04 18 38
2017 CR-05 31 52

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 CR 24 96
2018 CR-04 13 38
2018 CR-05 31 55
2017 CR 21 90
2017 CR-04 21 38
2017 CR-05 21 52

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 CR 28 96
2018 CR-04 18 38
2018 CR-05 36 55
2017 CR 32 90
2017 CR-04 26 38
2017 CR-05 37 52

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 CR 5 96
2018 CR-04 5 38
2018 CR-05 5 55
2017 CR 7 90
2017 CR-04 8 38
2017 CR-05 6 52

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 CR 28 96
2018 CR-04 18 38
2018 CR-05 35 55

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 CR 42 96
2018 CR-04 47 38
2018 CR-05 38 55
2017 CR 57 90
2017 CR-04 48 38
2017 CR-05 64 52

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 CR 9 51 16 9 4 12 94
2018 CR-04 11 51 11 8 5 14 37
2018 CR-05 7 52 19 7 4 11 54
2017 CR 11 49 14 6 6 14 84
2017 CR-04 9 43 12 12 8 17 35
2017 CR-05 12 52 17 2 4 12 49

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 32 68 95
2018 CR-04 35 65 37
2018 CR-05 29 71 55

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 13 24 19 13 21 2 8 41 38 95
2018 CR-04 11 29 13 13 21 0 13 45 39 38
2018 CR-05 13 22 24 11 20 4 6 39 35 54
2017 CR 4 25 15 19 26 2 9 33 51 90
2017 CR-04 5 18 16 26 28 0 8 25 58 39
2017 CR-05 4 30 14 13 25 4 10 39 45 51

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 7 17 19 13 39 1 4 26 54 95
2018 CR-04 11 16 21 13 34 0 5 28 50 38
2018 CR-05 6 17 19 11 43 2 4 24 57 54
2017 CR 2 8 11 14 54 3 8 11 76 91
2017 CR-04 3 10 8 18 51 3 8 14 77 39
2017 CR-05 2 6 14 11 56 4 8 9 76 52

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 40 14 14 9 12 3 8 61 23 138
2018 CR-04 47 20 6 5 8 3 11 78 15 64
2018 CR-05 33 10 21 13 14 3 6 47 30 70
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