2018 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 78. Please indicate your occupational group and level. Occupational group and level - EC

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 25 33 11 17 8 3 3 62 26 36
2018 EC-06 9 45 0 27 18 0 0 55 45 11
2017 EC 22 38 9 16 13 0 3 61 29 32
2017 EC-03 22 31 23 23 0 0 0 53 23 13
2014 EC 20 43 13 18 8 0 0 63 25 40
2014 EC-03 31 54 15 0 0 0 0 85 0 13
2014 EC-05 8 8 17 42 25 0 0 17 67 12
2011 EC 25 36 11 25 0 0 4 63 26 28
2011 EC-03 27 20 20 27 0 0 7 50 29 15

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 61 28 6 6 0 0 0 89 6 36
2018 EC-06 64 9 18 9 0 0 0 73 9 11
2017 EC 56 31 3 6 0 0 3 90 6 32
2017 EC-03 61 23 0 16 0 0 0 84 16 13
2014 EC 48 30 5 10 5 3 0 79 15 40
2014 EC-03 69 31 0 0 0 0 0 100 0 13
2014 EC-05 8 25 8 33 17 8 0 36 55 12
2011 EC 57 29 7 7 0 0 0 86 7 28
2011 EC-03 47 47 7 0 0 0 0 93 0 15

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 53 26 9 12 0 0 0 79 12 34
2018 EC-06 60 20 10 10 0 0 0 80 10 10
2017 EC 47 38 0 6 9 0 0 84 16 32
2017 EC-03 38 39 0 8 16 0 0 77 23 13
2014 EC 50 28 5 8 10 0 0 78 18 40
2014 EC-03 69 23 0 0 8 0 0 92 8 13
2014 EC-05 8 25 17 25 25 0 0 33 50 12
2011 EC 39 46 4 11 0 0 0 86 11 28
2011 EC-03 40 47 7 7 0 0 0 87 7 15

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 56 36 6 0 3 0 0 92 3 36
2018 EC-06 27 64 9 0 0 0 0 91 0 11
2017 EC 56 19 3 13 9 0 0 75 22 32
2017 EC-03 53 23 8 8 8 0 0 77 16 13
2014 EC 25 50 10 8 3 3 3 79 11 40
2014 EC-03 23 46 15 8 8 0 0 69 15 13
2014 EC-05 25 50 8 8 0 8 0 82 9 12
2011 EC 39 29 18 11 4 0 0 68 14 28
2011 EC-03 53 27 13 7 0 0 0 80 7 15

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 53 33 11 0 3 0 0 86 3 36
2018 EC-06 36 36 18 0 9 0 0 73 9 11
2017 EC 48 36 3 6 6 0 0 84 13 31
2017 EC-03 61 16 8 16 0 0 0 77 16 13
2014 EC 38 35 15 8 3 3 0 74 10 40
2014 EC-03 54 38 0 8 0 0 0 92 8 13
2014 EC-05 8 25 42 8 8 8 0 36 18 12
2011 EC 39 46 4 11 0 0 0 86 11 28
2011 EC-03 33 53 7 7 0 0 0 87 7 15

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 36 39 11 8 3 3 0 77 11 36
2018 EC-06 27 36 9 9 9 9 0 70 20 11
2017 EC 47 19 0 22 13 0 0 65 35 32
2017 EC-03 46 8 0 39 8 0 0 53 47 13
2014 EC 25 35 18 18 3 3 0 62 21 40
2014 EC-03 8 46 15 31 0 0 0 54 31 13
2014 EC-05 25 17 25 17 8 8 0 45 27 12
2011 EC 29 32 11 25 4 0 0 61 29 28
2011 EC-03 27 33 13 20 7 0 0 60 27 15

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 36 36 11 11 6 0 0 72 17 36
2018 EC-06 18 64 9 0 9 0 0 82 9 11
2017 EC 25 50 13 3 9 0 0 75 13 32
2017 EC-03 46 31 16 8 0 0 0 77 8 13

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 58 36 3 3 0 0 0 94 3 36
2018 EC-06 45 36 9 9 0 0 0 82 9 11
2017 EC 53 28 13 3 3 0 0 81 6 32
2017 EC-03 69 16 8 8 0 0 0 84 8 13
2014 EC 58 20 8 10 3 3 0 79 13 40
2014 EC-03 77 23 0 0 0 0 0 100 0 13
2014 EC-05 17 17 17 33 8 8 0 36 45 12
2011 EC 54 36 0 7 4 0 0 89 11 28
2011 EC-03 53 40 0 0 7 0 0 93 7 15

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 47 39 6 6 3 0 0 86 8 36
2018 EC-06 55 27 9 9 0 0 0 82 9 11
2017 EC 34 41 3 13 9 0 0 75 22 32
2017 EC-03 30 31 8 31 0 0 0 61 31 13

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 51 34 11 3 0 0 0 86 3 35
2018 EC-06 45 27 18 9 0 0 0 73 9 11
2017 EC 51 32 6 10 0 0 0 84 10 31
2017 EC-03 58 34 0 8 0 0 0 92 8 12
2014 EC 63 25 5 3 3 3 0 90 5 40
2014 EC-03 92 8 0 0 0 0 0 100 0 13
2014 EC-05 17 42 17 8 8 8 0 64 18 12
2011 EC 57 39 4 0 0 0 0 96 0 28
2011 EC-03 60 40 0 0 0 0 0 100 0 15

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 37 43 6 11 3 0 0 80 14 35
2018 EC-06 30 40 10 10 10 0 0 70 20 10
2017 EC 26 38 6 13 16 0 0 64 29 31
2017 EC-03 34 24 8 17 17 0 0 58 34 12
2014 EC 30 40 8 13 8 3 0 72 21 40
2014 EC-03 23 46 0 23 8 0 0 69 31 13
2014 EC-05 25 33 17 8 8 8 0 64 18 12
2011 EC 25 39 25 11 0 0 0 64 11 28
2011 EC-03 27 40 20 13 0 0 0 67 13 15

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 43 43 9 3 3 0 0 86 6 35
2018 EC-06 20 70 0 0 10 0 0 90 10 10
2017 EC 38 29 16 3 13 0 0 68 16 31
2017 EC-03 41 25 17 8 8 0 0 66 17 12
2014 EC 35 28 28 5 3 3 0 64 8 40
2014 EC-03 46 31 23 0 0 0 0 77 0 13
2014 EC-05 25 17 33 8 8 8 0 45 18 12

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 38 44 6 6 6 0 0 82 12 34
2018 EC-06 27 55 0 0 18 0 0 82 18 11
2017 EC 25 39 6 16 13 0 0 64 29 31
2017 EC-03 41 17 0 42 0 0 0 58 42 12
2014 EC 33 43 18 3 3 3 0 77 5 40
2014 EC-03 38 54 8 0 0 0 0 92 0 13
2014 EC-05 17 25 33 8 8 8 0 45 18 12
2011 EC 43 29 18 7 4 0 0 71 11 28
2011 EC-03 53 27 13 7 0 0 0 80 7 15

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 50 36 14 0 0 0 0 86 0 36
2018 EC-06 36 36 27 0 0 0 0 73 0 11
2017 EC 48 29 10 6 6 0 0 77 13 31
2017 EC-03 49 25 17 8 0 0 0 75 8 12
2014 EC 53 28 8 5 5 3 0 82 10 40
2014 EC-03 77 23 0 0 0 0 0 100 0 13
2014 EC-05 25 17 17 17 17 8 0 45 36 12
2011 EC 54 29 7 11 0 0 0 82 11 28
2011 EC-03 53 40 0 7 0 0 0 93 7 15

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 50 31 17 3 0 0 0 81 3 36
2018 EC-06 36 18 36 9 0 0 0 55 9 11
2017 EC 40 41 16 3 0 0 0 81 3 32
2017 EC-03 46 47 8 0 0 0 0 92 0 13
2014 EC 48 35 13 0 0 5 0 87 0 40
2014 EC-03 46 31 23 0 0 0 0 77 0 13
2014 EC-05 58 25 0 0 0 17 0 100 0 12
2011 EC 43 29 11 7 11 0 0 71 18 28
2011 EC-03 40 40 7 7 7 0 0 80 13 15

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 11 26 31 23 9 0 0 31 37 35
2018 EC-06 30 40 30 0 0 0 0 0 70 10
2017 EC 9 28 28 18 13 0 3 32 39 32
2017 EC-03 0 8 31 38 23 0 0 61 8 13
2014 EC 0 20 28 25 15 8 5 46 23 40
2014 EC-03 0 8 23 15 38 0 15 64 9 13
2014 EC-05 0 33 17 33 0 17 0 40 40 12
2011 EC 0 15 22 33 22 0 7 60 16 27
2011 EC-03 0 7 14 43 29 0 7 77 8 14

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 8 22 42 14 8 6 0 24 32 36
2018 EC-06 18 27 36 9 0 9 0 10 50 11
2017 EC 28 19 22 9 15 0 6 26 50 32
2017 EC-03 31 8 8 16 30 0 8 49 42 13
2014 EC 3 18 25 30 18 8 0 51 22 40
2014 EC-03 0 23 23 15 31 8 0 50 25 13
2014 EC-05 0 33 25 33 0 8 0 36 36 12
2011 EC 0 11 19 37 26 0 7 68 12 27
2011 EC-03 0 0 14 50 29 0 7 85 0 14

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 3 19 28 28 11 6 6 44 25 36
2018 EC-06 0 36 36 18 0 0 9 20 40 11
2017 EC 22 6 22 19 18 0 13 43 32 32
2017 EC-03 23 0 23 23 30 0 0 53 23 13
2014 EC 0 10 25 25 20 5 15 56 13 40
2014 EC-03 0 0 15 31 31 0 23 80 0 13
2014 EC-05 0 17 17 33 8 17 8 56 22 12
2011 EC 4 11 11 44 19 4 7 71 17 27
2011 EC-03 0 7 14 57 14 0 7 77 8 14

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 3 11 31 34 17 0 3 53 15 35
2018 EC-06 0 40 50 0 0 0 10 0 44 10
2017 EC 6 19 35 15 22 0 3 38 26 32
2017 EC-03 0 8 31 30 31 0 0 61 8 13
2014 EC 3 8 30 35 18 5 3 57 11 40
2014 EC-03 8 15 38 23 15 0 0 38 23 13
2014 EC-05 0 0 25 50 8 17 0 70 0 12
2011 EC 4 12 31 38 12 0 4 52 16 26
2011 EC-03 7 7 29 50 0 0 7 54 15 14

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 17 17 36 14 14 0 3 29 34 36
2018 EC-06 18 36 36 0 0 0 9 0 60 11
2017 EC 22 25 16 19 15 0 3 35 49 32
2017 EC-03 8 23 16 31 22 0 0 53 31 13
2014 EC 8 23 25 20 13 5 8 37 34 40
2014 EC-03 8 38 23 8 15 0 8 25 50 13
2014 EC-05 0 0 17 42 17 17 8 78 0 12
2011 EC 7 22 30 22 7 0 11 33 33 27
2011 EC-03 0 21 36 29 0 0 14 33 25 14

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 14 19 36 17 6 6 3 24 36 36
2018 EC-06 18 18 27 27 0 9 0 30 40 11
2017 EC 28 13 25 15 13 0 6 30 44 32
2017 EC-03 39 16 23 15 8 0 0 22 54 13
2014 EC 8 18 23 25 15 10 3 46 29 40
2014 EC-03 15 23 23 15 15 8 0 33 42 13
2014 EC-05 0 8 17 25 25 17 8 67 11 12
2011 EC 22 11 22 26 11 4 4 40 36 27
2011 EC-03 21 7 29 21 7 7 7 33 33 14

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 17 11 31 31 8 3 0 40 29 36
2018 EC-06 18 9 55 9 0 9 0 10 30 11
2017 EC 13 19 25 16 22 3 3 40 33 32
2017 EC-03 0 23 23 23 22 8 0 49 25 13
2014 EC 8 10 23 25 23 8 5 54 20 40
2014 EC-03 8 15 15 15 46 0 0 62 23 13
2014 EC-05 0 8 33 33 8 17 0 50 10 12
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 21 32 21 12 3 6 6 60 17 34
2018 EC-06 10 30 40 0 10 10 0 44 11 10
2017 EC 9 31 6 19 16 6 12 50 42 32
2017 EC-03 0 16 16 31 8 8 22 22 56 13
2014 EC 20 35 18 10 8 8 3 61 19 40
2014 EC-03 23 38 15 8 15 0 0 62 23 13
2014 EC-05 25 25 17 0 8 17 8 67 11 12

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 54 23 6 14 3 0 0 77 17 35
2018 EC-06 40 30 0 20 10 0 0 70 30 10
2017 EC 50 13 13 6 19 0 0 62 25 32
2017 EC-03 38 16 8 16 23 0 0 53 39 13
2014 EC 50 23 5 13 8 3 0 74 21 40
2014 EC-03 46 31 0 8 15 0 0 77 23 13
2014 EC-05 50 8 8 17 8 8 0 64 27 12

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 6 11 29 14 14 23 3 23 38 35
2018 EC-06 10 10 40 20 10 10 0 22 33 10
2017 EC 9 16 16 9 28 18 3 32 48 32
2017 EC-03 8 8 16 8 31 30 0 22 56 13
2014 EC 13 20 10 23 13 20 3 42 45 40
2014 EC-03 8 23 15 23 15 15 0 36 45 13
2014 EC-05 8 17 8 17 8 33 8 43 43 12

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 63 29 3 3 3 0 0 91 6 35
2018 EC-06 40 40 10 10 0 0 0 80 10 10
2017 EC 40 38 6 6 9 0 0 78 16 32
2017 EC-03 53 23 16 8 0 0 0 77 8 13
2014 EC 43 48 0 5 3 3 0 92 8 40
2014 EC-03 62 38 0 0 0 0 0 100 0 13
2014 EC-05 33 42 0 8 8 8 0 82 18 12

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 54 29 11 3 3 0 0 83 6 35
2018 EC-06 40 40 20 0 0 0 0 80 0 10
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 33 56 6 3 3 0 0 89 6 36
2018 EC-06 36 45 0 9 9 0 0 82 18 11
2017 EC 41 22 9 16 13 0 0 62 28 32
2017 EC-03 31 15 16 23 16 0 0 46 39 13
2014 EC 28 40 13 13 5 3 0 69 18 40
2014 EC-03 31 46 8 15 0 0 0 77 15 13
2014 EC-05 25 17 17 25 8 8 0 45 36 12
2011 EC 50 21 18 7 0 0 4 74 7 28
2011 EC-03 47 27 13 7 0 0 7 79 7 15

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 42 42 14 3 0 0 0 83 3 36
2018 EC-06 36 45 9 9 0 0 0 82 9 11
2017 EC 40 31 16 0 13 0 0 72 13 32
2017 EC-03 30 39 23 0 8 0 0 69 8 13
2014 EC 43 30 13 3 5 8 0 78 8 40
2014 EC-03 31 54 8 8 0 0 0 85 8 13
2014 EC-05 33 25 8 0 8 25 0 78 11 12
2011 EC 57 21 11 4 0 4 4 85 4 28
2011 EC-03 40 33 13 0 0 7 7 85 0 15

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 46 34 3 17 0 0 0 80 17 35
2018 EC-06 36 36 9 18 0 0 0 73 18 11
2017 EC 44 28 6 9 13 0 0 72 22 32
2017 EC-03 46 8 16 23 8 0 0 53 31 13
2014 EC 33 25 20 15 5 3 0 59 21 40
2014 EC-03 31 31 23 15 0 0 0 62 15 13
2014 EC-05 25 25 8 17 17 8 0 55 36 12
2011 EC 46 25 7 14 0 4 4 77 15 28
2011 EC-03 47 20 13 13 0 0 7 71 14 15

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 64 22 6 8 0 0 0 86 8 36
2018 EC-06 64 27 0 9 0 0 0 91 9 11
2017 EC 50 25 3 6 16 0 0 75 22 32
2017 EC-03 39 22 8 16 16 0 0 61 31 13

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 50 33 8 6 3 0 0 83 8 36
2018 EC-06 55 36 0 0 9 0 0 91 9 11
2017 EC 47 19 9 13 13 0 0 65 25 32
2017 EC-03 46 8 8 31 8 0 0 53 39 13
2014 EC 43 25 10 8 10 5 0 71 18 40
2014 EC-03 31 38 15 8 8 0 0 69 15 13
2014 EC-05 50 8 0 8 17 17 0 70 30 12
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Senior Management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 33 28 11 8 17 3 0 63 26 36
2018 EC-06 55 9 0 18 18 0 0 64 36 11
2017 EC 16 37 6 9 19 13 0 61 32 32
2017 EC-03 8 38 0 23 16 16 0 54 46 13
2014 EC 20 38 8 8 3 25 0 77 13 40
2014 EC-03 23 38 0 8 0 31 0 89 11 13
2014 EC-05 17 33 8 17 0 25 0 67 22 12
2011 EC 15 19 33 11 11 11 0 38 25 27
2011 EC-03 7 21 36 0 14 21 0 36 18 14

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 31 25 17 14 14 0 0 56 28 36
2018 EC-06 36 18 18 18 9 0 0 55 27 11
2017 EC 19 37 9 9 22 3 0 58 32 32
2017 EC-03 16 30 8 16 31 0 0 46 47 13
2014 EC 23 35 13 15 5 8 3 64 22 40
2014 EC-03 31 31 15 8 0 15 0 73 9 13
2014 EC-05 17 33 17 17 8 8 0 55 27 12
2011 EC 12 31 31 8 12 8 0 46 21 26
2011 EC-03 7 29 36 0 14 14 0 42 17 14

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 14 39 14 14 8 11 0 59 25 36
2018 EC-06 9 45 9 9 18 9 0 60 30 11
2017 EC 16 25 19 13 19 9 0 45 35 32
2017 EC-03 16 30 8 16 23 8 0 49 42 13
2014 EC 15 31 18 13 8 15 0 55 24 39
2014 EC-03 25 25 25 8 0 17 0 60 10 12
2014 EC-05 8 33 17 17 8 17 0 50 30 12
2011 EC 11 32 21 14 7 14 0 50 25 28
2011 EC-03 7 33 20 20 0 20 0 50 25 15

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 8 31 8 31 17 6 0 41 50 36
2018 EC-06 0 27 0 45 27 0 0 27 73 11
2017 EC 16 34 6 9 25 9 0 55 38 32
2017 EC-03 16 46 0 8 23 8 0 66 34 13
2014 EC 18 25 15 18 13 10 3 49 34 40
2014 EC-03 15 23 31 15 8 8 0 42 25 13
2014 EC-05 17 33 8 8 17 17 0 60 30 12
2011 EC 21 46 11 7 7 7 0 73 15 28
2011 EC-03 20 60 13 0 7 0 0 80 7 15
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 26 51 14 0 6 3 0 79 6 35
2018 EC-06 27 45 18 0 9 0 0 73 9 11
2017 EC 28 44 9 13 3 3 0 74 16 32
2017 EC-03 31 61 8 0 0 0 0 92 0 13
2014 EC 25 63 5 5 0 3 0 90 5 40
2014 EC-03 23 77 0 0 0 0 0 100 0 13
2014 EC-05 17 67 0 8 0 8 0 91 9 12
2011 EC 36 46 4 14 0 0 0 82 14 28
2011 EC-03 40 53 0 7 0 0 0 93 7 15

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 49 37 9 3 3 0 0 86 6 35
2018 EC-06 55 36 0 0 9 0 0 91 9 11
2017 EC 50 25 6 6 9 3 0 77 16 32
2017 EC-03 61 23 8 0 8 0 0 84 8 13
2014 EC 43 30 13 8 0 5 3 78 8 40
2014 EC-03 46 38 15 0 0 0 0 85 0 13
2014 EC-05 50 17 17 0 0 8 8 80 0 12
2011 EC 25 43 21 4 4 4 0 70 7 28
2011 EC-03 27 47 20 0 0 7 0 79 0 15

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 34 37 9 11 6 3 0 74 18 35
2018 EC-06 45 18 18 0 18 0 0 64 18 11

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 26 34 6 11 14 9 0 66 28 35
2018 EC-06 36 18 9 9 18 9 0 60 30 11
2017 EC 19 19 16 9 25 9 3 43 39 32
2017 EC-03 16 16 8 16 23 16 7 40 50 13
2014 EC 15 23 8 20 10 20 5 50 40 40
2014 EC-03 15 8 8 15 23 31 0 33 56 13
2014 EC-05 17 17 8 17 0 25 17 57 29 12
2011 EC 14 29 4 21 7 18 7 57 38 28
2011 EC-03 20 33 7 20 0 13 7 67 25 15

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 26 31 14 14 9 6 0 61 24 35
2018 EC-06 36 36 0 9 18 0 0 73 27 11
2017 EC 25 19 31 13 13 0 0 44 25 32
2017 EC-03 31 16 30 16 8 0 0 47 23 13
2014 EC 18 38 18 10 8 10 0 61 19 40
2014 EC-03 8 62 0 8 8 15 0 82 18 13
2014 EC-05 17 17 25 17 8 17 0 40 30 12
2011 EC 14 29 21 18 14 4 0 44 33 28
2011 EC-03 13 27 20 20 20 0 0 40 40 15

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 34 23 6 17 11 9 0 63 31 35
2018 EC-06 55 27 0 0 18 0 0 82 18 11
2017 EC 19 38 13 12 13 6 0 60 26 32
2017 EC-03 16 39 8 15 23 0 0 54 38 13
2014 EC 10 28 18 20 18 8 0 41 41 40
2014 EC-03 8 23 23 8 23 15 0 36 36 13
2014 EC-05 8 25 17 25 17 8 0 36 45 12
2011 EC 19 15 15 30 15 4 4 36 48 27
2011 EC-03 14 7 21 36 14 0 7 23 54 14

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 26 40 20 9 6 0 0 66 14 35
2018 EC-06 27 36 18 0 18 0 0 64 18 11
2017 EC 22 31 19 9 13 6 0 56 23 32
2017 EC-03 16 46 8 8 16 8 0 66 25 13

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 39 28 17 0 3 11 3 77 3 36
2018 EC-06 45 36 9 0 0 0 9 90 0 11
2017 EC 36 35 13 3 10 3 0 73 13 31
2017 EC-03 31 38 8 8 8 8 0 75 17 13
2014 EC 50 35 10 0 0 5 0 89 0 40
2014 EC-03 69 15 15 0 0 0 0 85 0 13
2014 EC-05 42 42 8 0 0 8 0 91 0 12

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 56 22 17 0 3 3 0 80 3 36
2018 EC-06 55 18 27 0 0 0 0 73 0 11
2017 EC 35 37 13 9 6 0 0 72 16 32
2017 EC-03 16 61 8 8 8 0 0 77 16 13
2014 EC 45 40 5 5 0 5 0 89 5 40
2014 EC-03 54 23 0 15 0 8 0 83 17 13
2014 EC-05 33 50 8 0 0 8 0 91 0 12
2011 EC 36 36 11 7 7 4 0 74 15 28
2011 EC-03 33 40 7 7 7 7 0 79 14 15

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 58 28 8 0 6 0 0 86 6 36
2018 EC-06 55 27 9 0 9 0 0 82 9 11
2017 EC 53 19 6 16 6 0 0 72 22 32
2017 EC-03 38 39 0 23 0 0 0 77 23 13
2014 EC 45 50 0 0 0 5 0 100 0 40
2014 EC-03 46 54 0 0 0 0 0 100 0 13
2014 EC-05 33 50 0 0 0 17 0 100 0 12
2011 EC 39 43 7 11 0 0 0 82 11 28
2011 EC-03 47 33 13 7 0 0 0 80 7 15

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 46 34 6 6 6 3 0 82 12 35
2018 EC-06 60 20 10 0 10 0 0 80 10 10
2017 EC 44 16 28 3 9 0 0 59 13 32
2017 EC-03 38 23 31 8 0 0 0 61 8 13
2014 EC 33 38 10 15 0 5 0 74 16 40
2014 EC-03 38 46 0 15 0 0 0 85 15 13
2014 EC-05 33 25 8 17 0 17 0 70 20 12
2011 EC 29 39 25 4 4 0 0 68 7 28
2011 EC-03 27 40 27 0 7 0 0 67 7 15

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 47 36 8 3 3 3 0 86 6 36
2018 EC-06 45 36 9 0 9 0 0 82 9 11
2017 EC 47 19 19 6 6 3 0 68 13 32
2017 EC-03 46 23 23 8 0 0 0 69 8 13
2014 EC 30 40 15 10 3 3 0 72 13 40
2014 EC-03 31 54 15 0 0 0 0 85 0 13
2014 EC-05 25 25 17 17 8 8 0 55 27 12
2011 EC 36 39 14 11 0 0 0 75 11 28
2011 EC-03 40 40 13 7 0 0 0 80 7 15

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 31 28 17 8 11 3 3 62 21 36
2018 EC-06 9 36 27 9 18 0 0 45 27 11
2017 EC 35 31 6 13 13 3 0 68 26 32
2017 EC-03 39 30 8 8 8 8 0 75 17 13
2014 EC 30 25 23 8 3 13 0 63 11 40
2014 EC-03 23 23 38 0 0 15 0 55 0 13
2014 EC-05 33 33 8 8 0 17 0 80 10 12
2011 EC 29 36 14 11 4 7 0 69 15 28
2011 EC-03 27 40 20 7 0 7 0 71 7 15
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 EC 33 33 33 36
2018 EC-06 18 0 82 11
2017 EC 34 35 31 32
2017 EC-03 38 23 39 13
2014 EC 25 38 38 40
2014 EC-03 15 38 46 13
2014 EC-05 25 42 33 12
2011 EC 32 32 36 28
2011 EC-03 13 40 47 15

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 EC 8 42 50 0 0 0 12
2017 EC 0 18 82 0 0 0 11
2014 EC 0 30 70 0 9999 0 10
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 EC 19 81 36

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 11 25 11 6 14 31 3 54 29 36
2018 EC-06 9 27 9 0 27 27 0 50 38 11
2017 EC 13 6 9 9 22 31 9 32 53 32
2017 EC-03 0 8 16 8 23 46 0 14 57 13
2014 EC 5 13 20 8 3 43 10 37 21 40
2014 EC-03 8 8 15 8 8 38 15 33 33 13
2014 EC-05 8 8 25 0 0 42 17 40 0 12

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 22 33 14 3 8 19 0 69 14 36
2018 EC-06 27 18 9 0 18 27 0 63 25 11
2017 EC 25 22 13 9 16 16 0 55 30 32
2017 EC-03 16 38 8 23 8 8 0 58 34 13
2014 EC 18 25 18 13 0 25 3 59 17 40
2014 EC-03 23 23 15 15 0 23 0 60 20 13
2014 EC-05 17 17 25 0 0 33 8 57 0 12
2011 EC 39 21 18 7 0 14 0 71 8 28
2011 EC-03 33 13 20 7 0 27 0 64 9 15
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 14 19 22 3 3 33 6 55 9 36
2018 EC-06 18 18 18 9 0 36 0 57 14 11
2017 EC 13 3 9 13 9 47 6 33 47 32
2017 EC-03 8 0 8 23 8 53 0 17 67 13
2014 EC 8 13 13 0 0 63 5 62 0 40
2014 EC-03 8 0 8 0 0 69 15 50 0 13
2014 EC-05 8 25 8 0 0 58 0 80 0 12

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 25 33 14 3 6 19 0 72 10 36
2018 EC-06 27 18 9 9 9 27 0 63 25 11
2017 EC 23 25 10 10 13 16 3 60 28 31
2017 EC-03 16 30 16 16 8 16 0 54 28 13
2014 EC 28 33 8 0 0 33 0 89 0 40
2014 EC-03 31 23 8 0 0 38 0 88 0 13
2014 EC-05 33 25 8 0 0 33 0 88 0 12
2011 EC 32 46 14 4 0 4 0 81 4 28
2011 EC-03 27 47 13 7 0 7 0 79 7 15
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 0 44 22 25 6 0 3 46 31 36
2018 EC-06 0 27 18 36 18 0 0 27 55 11
2017 EC 22 38 9 3 19 0 9 65 24 32
2017 EC-03 22 31 0 8 23 0 16 63 37 13

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 14 42 25 17 3 0 0 56 19 36
2018 EC-06 9 18 45 27 0 0 0 27 27 11
2017 EC 16 29 26 10 16 0 3 46 27 31
2017 EC-03 16 46 23 0 8 0 8 66 8 13

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 25 36 28 8 3 0 0 61 11 36
2018 EC-06 9 18 45 27 0 0 0 27 27 11
2017 EC 25 31 19 9 13 0 3 58 23 32
2017 EC-03 16 53 16 8 0 0 8 75 8 13

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 19 22 25 17 14 3 0 43 31 36
2018 EC-06 9 9 27 45 9 0 0 18 55 11
2017 EC 22 15 19 9 28 3 3 40 40 32
2017 EC-03 23 15 16 8 31 0 8 41 42 13

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 39 42 11 0 3 3 3 85 3 36
2018 EC-06 18 45 27 0 0 9 0 70 0 11
2017 EC 34 31 16 0 9 0 9 72 10 32
2017 EC-03 30 31 16 0 8 0 16 72 9 13

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 28 33 28 8 3 0 0 61 11 36
2018 EC-06 9 27 45 9 9 0 0 36 18 11
2017 EC 34 25 22 13 3 0 3 61 16 32
2017 EC-03 38 39 0 16 0 0 8 83 17 13

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 28 36 22 6 8 0 0 64 14 36
2018 EC-06 9 36 36 9 9 0 0 45 18 11
2017 EC 29 16 23 13 16 0 3 46 30 31
2017 EC-03 24 34 17 8 17 0 0 58 25 12

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 19 33 19 17 11 0 0 53 28 36
2018 EC-06 18 9 27 36 9 0 0 27 45 11
2017 EC 18 31 13 28 6 0 3 51 36 32
2017 EC-03 15 47 8 23 0 0 8 66 25 13

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 14 33 33 11 8 0 0 47 19 36
2018 EC-06 9 27 36 18 9 0 0 36 27 11
2017 EC 18 31 25 13 13 0 0 50 25 32
2017 EC-03 15 54 8 16 8 0 0 69 23 13

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 34 31 14 3 17 0 0 66 20 35
2018 EC-06 45 9 18 9 18 0 0 55 27 11
2017 EC 31 31 12 9 13 0 3 65 23 32
2017 EC-03 23 39 15 16 0 0 8 67 17 13

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 58 22 8 3 6 3 0 83 9 36
2018 EC-06 55 9 18 0 9 9 0 70 10 11
2017 EC 50 6 22 9 6 0 6 60 17 32
2017 EC-03 38 16 23 16 0 0 8 58 17 13

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 77 17 0 0 0 3 3 100 0 35
2018 EC-06 55 36 0 0 0 9 0 100 0 11

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 75 17 3 3 0 3 0 94 3 36
2018 EC-06 64 18 0 9 0 9 0 90 10 11
2017 EC 59 13 6 6 9 3 3 77 17 32
2017 EC-03 46 16 16 8 8 0 8 66 17 13

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 58 14 8 11 8 0 0 72 19 36
2018 EC-06 64 9 18 0 9 0 0 73 9 11
2017 EC 40 28 9 9 13 0 0 69 22 32
2017 EC-03 38 23 16 16 8 0 0 61 23 13

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 64 17 14 3 3 0 0 81 6 36
2018 EC-06 55 27 9 0 9 0 0 82 9 11
2017 EC 47 16 9 9 16 0 3 64 26 32
2017 EC-03 53 8 8 16 8 0 8 66 25 13

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 50 6 3 8 3 3 28 80 16 36
2018 EC-06 64 9 0 9 0 9 9 89 11 11
2017 EC 38 13 3 3 3 0 39 84 11 31
2017 EC-03 58 8 0 0 0 0 34 100 0 12

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 69 3 11 0 6 3 8 81 6 36
2018 EC-06 64 9 9 0 9 9 0 80 10 11
2017 EC 62 9 6 3 0 0 19 88 4 32
2017 EC-03 69 8 8 0 0 0 16 91 0 13

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 72 17 3 3 3 3 0 91 6 36
2018 EC-06 64 18 0 0 9 9 0 90 10 11
2017 EC 47 13 6 9 16 0 9 65 28 32
2017 EC-03 46 8 16 8 8 0 16 63 18 13

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 50 31 17 0 3 0 0 81 3 36
2018 EC-06 64 9 18 0 9 0 0 73 9 11
2017 EC 53 22 9 0 6 0 9 83 7 32
2017 EC-03 46 23 16 0 0 0 16 82 0 13

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 19 22 44 11 3 0 0 42 14 36
2018 EC-06 0 27 55 18 0 0 0 27 18 11
2017 EC 12 25 35 13 13 3 0 38 26 32
2017 EC-03 15 31 31 16 8 0 0 46 23 13

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 9 14 43 31 3 0 0 34 23 35
2018 EC-06 20 0 50 30 0 0 0 30 20 10
2017 EC 13 22 38 18 9 0 0 28 35 32
2017 EC-03 8 23 39 15 16 0 0 30 31 13

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 22 53 14 0 8 3 0 77 9 36
2018 EC-06 27 45 18 0 9 0 0 73 9 11
2017 EC 19 40 9 16 13 3 0 61 29 32
2017 EC-03 16 53 8 8 16 0 0 69 23 13

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 19 44 11 14 6 6 0 68 21 36
2018 EC-06 18 64 0 9 9 0 0 82 18 11
2017 EC 16 28 16 28 13 0 0 44 41 32
2017 EC-03 23 15 23 31 8 0 0 38 39 13
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 11 28 31 14 14 3 0 11 89 36
2018 EC-06 0 27 18 27 27 0 0 0 100 11
2017 EC 19 22 28 6 13 13 0 22 78 32
2017 EC-03 23 22 23 0 8 23 0 30 70 13

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 EC 19 31
2018 EC-06 27 11
2017 EC 23 22

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 EC 26 31
2018 EC-06 27 11
2017 EC 37 22

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 EC 23 31
2018 EC-06 27 11
2017 EC 9 22

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 EC 58 31
2018 EC-06 64 11
2017 EC 55 22

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 EC 19 31
2018 EC-06 18 11
2017 EC 9 22

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 EC 29 31
2018 EC-06 36 11

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 EC 29 31
2018 EC-06 27 11
2017 EC 41 22

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 EC 7 50 17 17 10 0 30
2018 EC-06 0 45 9 27 18 0 11
2017 EC 5 52 14 5 14 10 21

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 EC 29 71 31
2018 EC-06 27 73 11

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 3 30 27 13 17 7 3 37 33 30
2018 EC-06 10 30 30 10 20 0 0 40 30 10
2017 EC 18 18 18 23 14 0 9 40 40 22

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 0 13 19 16 42 6 3 14 64 31
2018 EC-06 0 18 18 18 36 0 9 20 60 11
2017 EC 9 5 13 9 46 5 14 17 67 22

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 EC 31 25 14 8 11 3 8 63 22 36
2018 EC-06 27 18 18 9 18 0 9 50 30 11
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