2018 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	15	65	13	8	0	0	0	79	8	14
2018	Communications or public affairs	43	46	11	0	0	0	0	89	0	18
2018	Legal services	47	36	8	7	1	1	0	83	9	91
2018	Administration and operations	23	45	8	19	4	0	0	69	23	226
2018	Human resources	36	39	2	15	8	0	0	75	23	42
2018	Financial management	9	34	15	35	6	0	0	43	41	14
2018	Information management	26	40	4	24	6	0	0	66	30	20
2018	Information technology	23	57	3	17	0	0	0	80	17	31
2018	Policy	51	9	15	9	9	9	0	65	19	12
2018	Project management	0	46	28	16	0	0	10	52	18	18
2018	Other services to the public	31	42	7	18	2	0	0	72	21	45
2018	None of the above	39	39	10	8	4	0	0	78	12	121
2017	Client contact centre	15	48	28	9	0	0	0	63	9	13
2017	Communications or public affairs	21	67	6	5	0	0	0	88	5	17
2017	Legal services	53	37	5	4	0	2	0	91	4	59
2017	Administration and operations	29	43	11	12	4	0	0	73	16	214
2017	Human resources	34	43	15	5	2	0	2	78	7	48
2017	Financial management	24	52	19	5	0	0	0	76	5	16
2017	Information management	36	34	13	4	4	3	6	77	9	26
2017	Information technology	25	50	13	8	4	0	0	75	13	48
2017	Project management	25	30	5	33	6	0	0	56	39	16
2017	Other services to the public	40	49	3	5	3	0	0	89	8	38
2017	None of the above	33	38	14	10	4	0	1	72	14	116
2014	Client contact centre	16	56	15	13	0	0	0	71	13	28
2014	Compliance, inspection and enforcement	16	44	32	8	0	0	0	60	8	12
2014	Communications or public affairs	34	46	14	6	0	0	0	80	6	21
2014	Legal services	41	45	6	6	2	0	0	85	8	62
2014	Administration and operations	25	39	14	15	7	0	0	65	22	239
2014	Human resources	61	23	11	3	2	0	0	84	5	44
2014	Financial management	32	37	13	18	0	0	0	69	18	16
2014	Information management	20	56	6	9	9	0	0	76	18	19
2014	Information technology	23	35	14	25	0	0	3	60	26	36
2014	Other services to the public	48	27	14	5	5	0	0	75	11	52
2014	None of the above	35	45	11	6	3	0	0	80	9	128

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	30	42	20	8	0	0	0	73	8	14
2018	Communications or public affairs	33	49	8	5	0	5	0	86	6	18
2018	Legal services	61	25	4	4	6	1	0	87	9	91
2018	Administration and operations	37	39	12	8	4	0	0	76	12	224
2018	Human resources	53	27	6	8	6	0	0	80	13	42
2018	Financial management	18	44	32	0	6	0	0	62	6	14
2018	Information management	49	22	12	10	6	0	0	72	16	20
2018	Information technology	57	23	6	14	0	0	0	80	14	31
2018	Policy	69	31	0	0	0	0	0	100	0	12
2018	Project management	25	44	24	7	0	0	0	69	7	18
2018	Other services to the public	42	41	10	7	0	0	0	83	7	44
2018	None of the above	62	29	7	2	1	0	0	91	3	120
2017	Client contact centre	21	65	14	0	0	0	0	86	0	13
2017	Communications or public affairs	38	48	14	0	0	0	0	86	0	17
2017	Legal services	74	17	6	3	0	0	0	91	3	59
2017	Administration and operations	37	40	7	12	4	0	0	77	15	212
2017	Human resources	51	33	0	16	0	0	0	84	16	48
2017	Financial management	27	43	21	8	0	0	0	70	8	16
2017	Information management	41	29	13	13	0	0	4	73	13	26
2017	Information technology	40	41	15	2	2	0	0	81	4	47
2017	Project management	44	32	12	12	0	0	0	76	12	16
2017	Other services to the public	51	43	0	3	3	0	0	95	5	38
2017	None of the above	64	28	6	2	0	0	0	92	2	116
2014	Client contact centre	23	47	23	3	0	0	3	73	3	28
2014	Compliance, inspection and enforcement	50	26	16	8	0	0	0	76	8	12
2014	Communications or public affairs	47	43	5	5	0	0	0	90	5	21
2014	Legal services	67	26	2	5	0	0	0	93	5	63
2014	Administration and operations	32	38	17	7	5	0	0	70	12	239
2014	Human resources	38	44	12	2	3	0	0	82	5	44
2014	Financial management	42	31	13	0	13	0	0	73	13	16
2014	Information management	46	41	5	9	0	0	0	86	9	19
2014	Information technology	44	41	9	3	3	0	0	86	6	36
2014	Other services to the public	49	31	6	10	2	0	2	81	13	52
2014	None of the above	59	23	5	9	3	0	0	83	12	128

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	30	34	28	8	0	0	0	65	8	14
2018	Communications or public affairs	47	42	6	6	0	0	0	88	6	17
2018	Legal services	68	23	1	1	6	1	0	92	7	91
2018	Administration and operations	43	32	13	4	7	0	1	76	11	223
2018	Human resources	44	37	9	4	6	0	0	81	10	40
2018	Financial management	18	53	16	6	6	0	0	71	12	14
2018	Information management	49	20	20	7	4	0	0	69	11	18
2018	Information technology	64	30	0	7	0	0	0	93	7	31
2018	Policy	77	23	0	0	0	0	0	100	0	12
2018	Project management	21	72	0	7	0	0	0	93	7	18
2018	Other services to the public	55	31	5	7	3	0	0	86	9	45
2018	None of the above	63	31	3	2	1	0	0	93	3	121
2017	Client contact centre	30	31	31	8	0	0	0	61	8	13
2017	Communications or public affairs	38	40	6	16	0	0	0	78	16	17
2017	Legal services	81	15	2	2	0	0	0	97	2	59
2017	Administration and operations	43	38	5	7	7	0	0	81	13	212
2017	Human resources	64	26	4	5	0	0	0	91	5	48
2017	Financial management	37	44	10	0	8	0	0	81	8	16
2017	Information management	45	30	9	0	16	0	0	75	16	26
2017	Information technology	53	28	11	4	4	0	0	81	9	47
2017	Project management	42	37	7	14	0	0	0	80	14	16
2017	Other services to the public	67	21	0	12	0	0	0	88	12	38
2017	None of the above	66	25	7	1	0	1	0	92	1	116
2014	Client contact centre	31	51	4	14	0	0	0	82	14	28
2014	Compliance, inspection and enforcement	66	34	0	0	0	0	0	100	0	12
2014	Communications or public affairs	70	14	16	0	0	0	0	84	0	21
2014	Legal services	76	19	2	4	0	0	0	95	4	63
2014	Administration and operations	34	40	10	8	7	0	0	75	15	239
2014	Human resources	47	43	5	3	3	0	0	90	6	44
2014	Financial management	54	17	29	0	0	0	0	71	0	16
2014	Information management	46	46	0	9	0	0	0	91	9	19
2014	Information technology	52	34	3	9	3	0	0	86	11	36
2014	Other services to the public	55	28	6	6	5	0	0	83	11	51
2014	None of the above	63	27	4	3	3	0	0	89	7	128

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	35	15	21	7	0	0	22	65	9	14
2018	Communications or public affairs	45	33	11	5	0	5	0	82	6	18
2018	Legal services	43	33	8	8	6	1	0	77	15	89
2018	Administration and operations	41	33	14	7	4	0	0	74	11	226
2018	Human resources	51	18	14	12	6	0	0	69	18	42
2018	Financial management	47	24	29	0	0	0	0	71	0	14
2018	Information management	55	30	6	4	4	0	0	85	8	19
2018	Information technology	43	42	9	3	3	0	0	84	7	31
2018	Policy	42	43	8	0	6	0	0	86	6	12
2018	Project management	38	41	14	7	0	0	0	79	7	18
2018	Other services to the public	43	29	10	14	2	0	3	74	16	44
2018	None of the above	37	28	15	10	9	1	0	66	19	120
2017	Client contact centre	17	65	6	0	5	0	6	88	6	13
2017	Communications or public affairs	29	53	7	5	5	0	0	82	11	17
2017	Legal services	41	37	5	9	7	2	0	79	16	59
2017	Administration and operations	34	38	13	7	6	0	1	73	13	212
2017	Human resources	47	34	13	2	2	0	2	82	4	48
2017	Financial management	49	38	8	5	0	0	0	86	5	16
2017	Information management	51	24	0	3	11	0	12	84	16	26
2017	Information technology	43	44	4	9	0	0	0	87	9	47
2017	Project management	51	14	25	10	0	0	0	64	10	16
2017	Other services to the public	38	38	5	11	8	0	0	76	19	38
2017	None of the above	35	29	10	21	5	1	0	64	26	115
2014	Client contact centre	22	42	17	10	7	0	3	65	17	28
2014	Compliance, inspection and enforcement	10	48	8	16	8	0	10	64	27	12
2014	Communications or public affairs	50	41	0	9	0	0	0	91	9	21
2014	Legal services	40	34	14	8	4	0	0	75	11	63
2014	Administration and operations	42	29	13	8	5	1	2	74	13	238
2014	Human resources	63	20	10	5	2	0	0	83	8	44
2014	Financial management	68	19	0	8	5	0	0	87	13	16
2014	Information management	45	44	6	5	0	0	0	89	5	19
2014	Information technology	49	23	14	8	6	0	0	72	14	36
2014	Other services to the public	37	31	9	15	7	0	0	68	22	52
2014	None of the above	30	30	11	13	13	0	2	62	27	128

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	35	50	15	0	0	0	0	85	0	14
2018	Communications or public affairs	37	39	13	5	0	5	0	80	6	18
2018	Legal services	52	33	5	5	3	1	0	86	9	91
2018	Administration and operations	40	39	10	6	5	0	0	79	11	226
2018	Human resources	32	43	13	7	6	0	0	74	12	42
2018	Financial management	11	45	23	22	0	0	0	56	22	14
2018	Information management	44	40	0	10	6	0	0	84	16	20
2018	Information technology	45	31	17	3	3	0	0	76	7	30
2018	Policy	62	38	0	0	0	0	0	100	0	12
2018	Project management	27	34	25	14	0	0	0	62	14	18
2018	Other services to the public	48	36	14	0	2	0	0	83	2	45
2018	None of the above	56	31	6	5	1	0	0	87	6	119
2017	Client contact centre	24	68	0	8	0	0	0	92	8	13
2017	Communications or public affairs	21	55	13	5	0	5	0	80	6	17
2017	Legal services	54	39	3	4	0	0	0	93	4	59
2017	Administration and operations	34	46	10	8	3	0	0	80	10	212
2017	Human resources	47	32	8	6	7	0	0	79	13	48
2017	Financial management	40	41	10	8	0	0	0	81	8	16
2017	Information management	42	37	9	8	4	0	0	79	12	26
2017	Information technology	31	46	17	2	4	0	0	77	6	48
2017	Project management	38	36	7	7	12	0	0	74	19	16
2017	Other services to the public	52	46	0	0	3	0	0	97	3	38
2017	None of the above	46	42	6	3	2	1	0	89	5	115
2014	Client contact centre	34	46	11	7	3	0	0	80	9	28
2014	Compliance, inspection and enforcement	24	44	0	24	8	0	0	68	32	12
2014	Communications or public affairs	18	55	9	9	9	0	0	73	18	21
2014	Legal services	47	41	4	5	0	0	2	90	6	63
2014	Administration and operations	31	41	15	8	5	0	0	72	12	239
2014	Human resources	28	65	2	2	3	0	0	93	5	44
2014	Financial management	42	31	19	8	0	0	0	73	8	16
2014	Information management	36	46	5	14	0	0	0	82	14	19
2014	Information technology	36	38	14	9	3	0	0	74	11	36
2014	Other services to the public	43	46	7	4	0	0	0	89	4	52
2014	None of the above	50	33	10	4	4	0	0	83	7	128

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	29	30	8	5	0	0	57	13	14
2018	Communications or public affairs	38	35	11	11	0	5	0	77	12	18
2018	Legal services	33	25	13	14	14	1	0	58	28	91
2018	Administration and operations	24	34	17	13	13	0	0	58	26	223
2018	Human resources	38	28	15	8	12	0	0	65	20	42
2018	Financial management	0	52	19	23	6	0	0	52	29	14
2018	Information management	42	34	4	10	10	0	0	76	20	20
2018	Information technology	35	33	22	7	3	0	0	68	10	31
2018	Policy	46	31	9	6	0	9	0	84	7	12
2018	Project management	24	46	19	11	0	0	0	70	11	18
2018	Other services to the public	24	38	9	16	14	0	0	62	29	45
2018	None of the above	22	35	19	9	13	1	1	58	22	121
2017	Client contact centre	17	42	15	14	11	0	0	59	26	13
2017	Communications or public affairs	16	52	13	14	0	5	0	72	15	17
2017	Legal services	37	37	5	13	7	0	0	74	21	59
2017	Administration and operations	28	34	11	14	13	0	0	62	27	213
2017	Human resources	29	43	4	15	6	0	2	74	22	48
2017	Financial management	19	52	11	5	14	0	0	70	19	16
2017	Information management	36	26	3	13	20	3	0	64	33	26
2017	Information technology	29	31	16	15	8	0	0	61	23	48
2017	Project management	35	39	7	14	5	0	0	74	19	16
2017	Other services to the public	24	43	14	6	13	0	0	67	19	38
2017	None of the above	20	33	15	21	12	0	0	53	32	115
2014	Client contact centre	14	34	27	21	3	0	0	48	24	28
2014	Compliance, inspection and enforcement	18	26	24	24	8	0	0	44	32	12
2014	Communications or public affairs	20	39	9	18	14	0	0	59	32	21
2014	Legal services	25	42	13	14	5	0	1	67	20	63
2014	Administration and operations	25	36	16	11	11	0	0	62	22	239
2014	Human resources	40	40	9	6	5	0	0	80	11	44
2014	Financial management	20	43	19	13	6	0	0	63	18	16
2014	Information management	16	55	11	9	9	0	0	71	18	19
2014	Information technology	42	25	11	20	3	0	0	66	22	36
2014	Other services to the public	20	34	17	13	13	2	0	55	27	52
2014	None of the above	20	36	18	15	12	0	0	55	27	128

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	35	37	16	12	0	0	0	73	12	14
2018	Communications or public affairs	43	40	11	5	0	0	0	83	5	18
2018	Legal services	48	30	10	7	5	1	0	78	12	90
2018	Administration and operations	33	42	9	11	5	0	1	76	16	225
2018	Human resources	27	40	17	10	6	0	0	66	16	42
2018	Financial management	0	38	24	32	6	0	0	38	38	14
2018	Information management	29	45	8	18	0	0	0	74	18	20
2018	Information technology	26	42	19	7	7	0	0	67	13	31
2018	Policy	29	54	0	17	0	0	0	83	17	12
2018	Project management	15	45	17	19	4	0	0	60	23	18
2018	Other services to the public	38	44	9	4	4	0	0	82	9	45
2018	None of the above	40	37	11	2	9	1	0	77	12	119
2017	Client contact centre	17	61	9	6	6	0	0	78	12	13
2017	Communications or public affairs	21	49	19	11	0	0	0	70	11	17
2017	Legal services	51	33	7	7	2	0	0	85	8	59
2017	Administration and operations	29	48	13	6	5	0	0	77	10	212
2017	Human resources	34	43	10	10	3	0	0	77	14	48
2017	Financial management	24	52	19	0	5	0	0	76	5	16
2017	Information management	24	54	3	4	13	3	0	80	17	26
2017	Information technology	17	60	8	8	6	0	0	77	15	48
2017	Project management	50	31	7	7	5	0	0	81	12	16
2017	Other services to the public	47	45	6	3	0	0	0	92	3	38
2017	None of the above	32	49	11	5	4	0	0	81	8	115

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	42	50	8	0	0	0	0	92	0	14
2018	Communications or public affairs	43	38	6	8	0	5	0	86	8	18
2018	Legal services	64	27	5	3	0	1	0	92	3	89
2018	Administration and operations	53	38	6	1	1	1	0	92	3	226
2018	Human resources	45	41	10	0	4	0	0	86	4	41
2018	Financial management	50	19	12	19	0	0	0	69	19	14
2018	Information management	59	26	8	0	6	0	0	85	6	19
2018	Information technology	57	36	3	3	0	0	0	93	3	31
2018	Policy	58	42	0	0	0	0	0	100	0	12
2018	Project management	50	45	0	5	0	0	0	95	5	18
2018	Other services to the public	55	38	3	2	2	0	0	93	4	45
2018	None of the above	61	25	4	4	2	3	0	89	7	120
2017	Client contact centre	31	50	6	0	6	0	6	87	7	13
2017	Communications or public affairs	28	61	0	5	0	5	0	94	6	17
2017	Legal services	55	36	3	5	0	0	0	91	5	58
2017	Administration and operations	42	42	10	3	2	0	0	85	5	213
2017	Human resources	47	44	0	6	0	3	0	94	6	48
2017	Financial management	27	49	14	5	5	0	0	76	10	16
2017	Information management	48	37	3	9	4	0	0	85	13	26
2017	Information technology	38	45	11	2	4	0	0	83	6	47
2017	Project management	49	24	20	7	0	0	0	73	7	16
2017	Other services to the public	63	34	0	0	0	3	0	100	0	38
2017	None of the above	51	41	4	2	3	0	0	91	5	115
2014	Client contact centre	40	39	11	0	7	3	0	81	7	28
2014	Compliance, inspection and enforcement	42	42	8	8	0	0	0	84	8	12
2014	Communications or public affairs	50	26	14	5	0	5	0	80	5	21
2014	Legal services	52	38	8	0	2	0	0	90	2	63
2014	Administration and operations	48	37	9	2	3	0	0	86	5	239
2014	Human resources	57	32	6	4	0	0	0	89	4	44
2014	Financial management	34	66	0	0	0	0	0	100	0	16
2014	Information management	75	21	0	5	0	0	0	95	5	19
2014	Information technology	47	30	9	9	6	0	0	77	14	36
2014	Other services to the public	57	35	4	2	2	0	0	93	4	52
2014	None of the above	61	25	7	5	2	0	0	86	7	127

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	45	22	5	0	0	73	5	14
2018	Communications or public affairs	32	46	11	5	0	5	83	6	18
2018	Legal services	39	24	10	10	16	1	64	26	91
2018	Administration and operations	34	33	12	10	10	0	68	20	225
2018	Human resources	41	25	20	11	4	0	66	14	42
2018	Financial management	5	38	38	12	6	0	43	19	14
2018	Information management	35	39	10	6	10	0	74	16	20
2018	Information technology	45	25	10	20	0	0	70	20	31
2018	Policy	60	34	6	0	0	0	94	0	12
2018	Project management	26	45	19	4	7	0	70	11	18
2018	Other services to the public	32	37	11	4	15	0	69	20	45
2018	None of the above	35	33	10	10	11	1	69	22	120
2017	Client contact centre	26	19	17	32	6	0	45	38	13
2017	Communications or public affairs	28	33	19	15	0	5	65	16	17
2017	Legal services	39	34	4	14	9	0	74	23	58
2017	Administration and operations	31	39	11	11	10	0	69	20	213
2017	Human resources	35	41	4	18	3	0	76	21	48
2017	Financial management	33	43	5	5	14	0	76	19	16
2017	Information management	36	36	3	4	21	0	72	25	26
2017	Information technology	36	31	21	4	8	0	67	13	48
2017	Project management	38	36	7	7	12	0	74	19	16
2017	Other services to the public	45	26	8	7	11	3	73	19	38
2017	None of the above	23	43	10	15	9	2	66	24	114

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	63	30	7	0	0	0	93	0	14
2018	Communications or public affairs	38	37	14	5	0	5	80	6	18
2018	Legal services	69	29	1	0	0	1	99	0	91
2018	Administration and operations	55	31	10	3	1	0	87	3	219
2018	Human resources	58	26	12	0	4	0	85	4	42
2018	Financial management	23	24	32	22	0	0	47	22	14
2018	Information management	74	18	8	0	0	0	92	0	20
2018	Information technology	62	26	9	3	0	0	87	3	31
2018	Policy	49	51	0	0	0	0	100	0	11
2018	Project management	52	36	12	0	0	0	88	0	18
2018	Other services to the public	71	26	3	0	0	0	97	0	44
2018	None of the above	70	19	9	2	0	0	89	2	119
2017	Client contact centre	47	53	0	0	0	0	100	0	13
2017	Communications or public affairs	40	55	5	0	0	0	95	0	17
2017	Legal services	78	21	0	2	0	0	98	2	59
2017	Administration and operations	49	39	10	2	0	0	88	2	212
2017	Human resources	61	28	9	0	2	0	89	2	48
2017	Financial management	37	54	9	0	0	0	91	0	15
2017	Information management	70	18	0	7	4	0	88	12	26
2017	Information technology	54	29	17	0	0	0	83	0	48
2017	Project management	50	43	0	7	0	0	93	7	16
2017	Other services to the public	74	19	7	0	0	0	93	0	39
2017	None of the above	62	35	2	0	0	0	98	0	116
2014	Client contact centre	66	20	7	3	0	3	89	3	28
2014	Compliance, inspection and enforcement	58	26	8	0	8	0	84	8	12
2014	Communications or public affairs	53	34	9	0	5	0	86	5	21
2014	Legal services	70	24	4	2	0	0	94	2	63
2014	Administration and operations	60	30	6	1	2	0	91	3	239
2014	Human resources	68	30	2	0	0	0	98	0	44
2014	Financial management	56	31	13	0	0	0	87	0	16
2014	Information management	86	9	5	0	0	0	95	0	19
2014	Information technology	52	31	9	6	3	0	83	9	36
2014	Other services to the public	74	24	2	0	0	0	98	0	51
2014	None of the above	71	20	7	1	1	0	92	2	128

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	20	50	22	0	0	0	8	76	0	14
2018	Communications or public affairs	16	49	29	0	0	6	0	69	0	17
2018	Legal services	33	29	12	13	11	1	1	63	24	90
2018	Administration and operations	30	36	14	9	10	0	0	67	19	225
2018	Human resources	39	40	12	7	4	0	0	78	10	42
2018	Financial management	19	30	19	26	6	0	0	50	32	14
2018	Information management	26	17	30	26	0	0	0	43	26	20
2018	Information technology	40	44	13	3	0	0	0	84	3	31
2018	Policy	58	34	9	0	0	0	0	91	0	12
2018	Project management	31	41	21	0	7	0	0	72	7	18
2018	Other services to the public	26	39	15	9	11	0	0	65	20	45
2018	None of the above	30	33	18	11	7	0	1	63	18	118
2017	Client contact centre	27	52	9	0	12	0	0	78	12	13
2017	Communications or public affairs	29	38	14	14	0	5	0	71	14	17
2017	Legal services	36	38	7	13	5	0	0	74	19	59
2017	Administration and operations	27	48	8	10	6	0	0	76	16	213
2017	Human resources	47	37	5	11	0	0	0	84	11	48
2017	Financial management	29	46	11	0	14	0	0	75	14	15
2017	Information management	30	26	18	4	16	4	3	60	21	26
2017	Information technology	35	46	10	2	6	0	0	81	8	48
2017	Project management	37	51	7	0	5	0	0	88	5	16
2017	Other services to the public	37	38	11	5	10	0	0	74	15	39
2017	None of the above	26	33	19	15	8	0	0	58	23	115
2014	Client contact centre	30	22	23	11	7	3	3	56	19	28
2014	Compliance, inspection and enforcement	8	26	24	42	0	0	0	34	42	12
2014	Communications or public affairs	23	54	9	14	0	0	0	77	14	21
2014	Legal services	24	41	11	16	6	0	0	66	23	63
2014	Administration and operations	24	48	8	11	7	0	0	73	18	239
2014	Human resources	37	49	0	7	7	0	0	86	14	44
2014	Financial management	19	54	21	5	0	0	0	73	5	16
2014	Information management	30	40	16	0	14	0	0	70	14	19
2014	Information technology	34	37	18	6	6	0	0	71	12	35
2014	Other services to the public	28	42	10	14	5	0	0	71	19	52
2014	None of the above	23	31	16	20	10	0	0	54	30	128

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	20	52	16	5	0	0	8	78	5	14
2018	Communications or public affairs	32	38	11	5	8	5	0	74	14	18
2018	Legal services	34	30	16	11	8	1	0	65	19	91
2018	Administration and operations	36	33	13	10	7	0	0	70	17	226
2018	Human resources	47	32	11	6	4	0	0	79	10	42
2018	Financial management	5	32	25	32	6	0	0	37	38	14
2018	Information management	21	35	25	13	6	0	0	56	19	19
2018	Information technology	31	51	10	3	3	0	0	83	7	30
2018	Policy	75	25	0	0	0	0	0	100	0	12
2018	Project management	48	31	7	14	0	0	0	79	14	18
2018	Other services to the public	28	35	14	11	9	0	3	65	20	45
2018	None of the above	34	34	15	8	8	0	2	69	16	119
2017	Client contact centre	26	47	15	5	6	0	0	73	11	13
2017	Communications or public affairs	23	44	19	14	0	0	0	67	14	17
2017	Legal services	41	32	12	12	3	0	0	72	16	59
2017	Administration and operations	33	42	10	10	4	1	0	76	14	214
2017	Human resources	47	37	7	9	0	0	0	84	9	48
2017	Financial management	49	31	0	6	14	0	0	80	20	15
2017	Information management	30	34	13	4	12	0	7	68	17	26
2017	Information technology	37	46	6	6	4	0	0	83	10	48
2017	Project management	61	14	26	0	0	0	0	74	0	16
2017	Other services to the public	26	40	13	16	5	0	0	66	21	39
2017	None of the above	31	29	20	17	3	0	0	60	20	116
2014	Client contact centre	30	25	24	14	3	0	3	57	18	28
2014	Compliance, inspection and enforcement	0	36	32	24	8	0	0	36	32	12
2014	Communications or public affairs	28	44	14	9	0	0	5	76	10	21
2014	Legal services	27	33	23	18	0	0	0	60	18	63
2014	Administration and operations	31	37	13	9	9	0	0	68	18	239
2014	Human resources	50	40	2	2	5	0	0	91	7	43
2014	Financial management	26	48	19	8	0	0	0	73	8	16
2014	Information management	39	16	45	0	0	0	0	55	0	19
2014	Information technology	43	22	11	11	9	0	3	68	21	36
2014	Other services to the public	30	36	8	17	8	0	2	66	25	52
2014	None of the above	22	40	18	10	10	0	0	62	20	127

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	60	8	0	5	0	0	87	5	14
2018	Communications or public affairs	28	29	23	14	0	6	0	60	15	17
2018	Legal services	36	31	12	12	7	1	0	68	20	90
2018	Administration and operations	31	34	18	10	7	0	0	65	17	224
2018	Human resources	32	38	12	13	6	0	0	70	18	42
2018	Financial management	0	28	31	35	6	0	0	28	41	14
2018	Information management	17	39	21	23	0	0	0	56	23	19
2018	Information technology	34	50	10	3	3	0	0	83	7	31
2018	Policy	44	56	0	0	0	0	0	100	0	11
2018	Project management	27	45	7	14	7	0	0	72	21	18
2018	Other services to the public	22	36	17	16	9	0	0	58	25	44
2018	None of the above	35	30	14	13	8	0	0	65	21	119
2017	Client contact centre	23	71	0	0	6	0	0	94	6	13
2017	Communications or public affairs	18	58	13	6	5	0	0	76	12	17
2017	Legal services	36	40	8	12	4	0	0	76	16	59
2017	Administration and operations	31	36	13	15	4	0	0	68	19	214
2017	Human resources	39	37	19	6	0	0	0	75	6	48
2017	Financial management	28	46	14	6	6	0	0	75	11	15
2017	Information management	24	41	9	11	12	0	3	67	23	26
2017	Information technology	26	61	4	4	4	0	0	87	9	47
2017	Project management	24	44	19	14	0	0	0	67	14	16
2017	Other services to the public	31	34	7	7	18	3	0	67	26	39
2017	None of the above	28	28	16	21	6	0	0	56	27	116
2014	Client contact centre	34	38	21	3	3	0	0	72	7	28
2014	Compliance, inspection and enforcement	10	42	16	24	8	0	0	52	32	12
2014	Communications or public affairs	32	23	18	27	0	0	0	55	27	21
2014	Legal services	30	40	15	9	6	0	0	70	15	63
2014	Administration and operations	32	36	14	10	6	0	0	69	17	239
2014	Human resources	49	40	4	4	2	0	0	89	6	44
2014	Financial management	40	36	11	13	0	0	0	75	13	16
2014	Information management	36	50	5	9	0	0	0	86	9	19
2014	Information technology	35	39	11	9	6	0	0	74	14	36
2014	Other services to the public	38	26	12	11	13	0	0	64	25	52
2014	None of the above	27	33	20	8	12	0	0	60	20	128

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	52	0	0	0	0	100	0	14
2018	Communications or public affairs	37	39	5	13	0	5	80	14	18
2018	Legal services	53	33	9	1	3	1	86	4	89
2018	Administration and operations	46	36	10	5	3	0	81	9	224
2018	Human resources	48	33	8	5	6	0	81	11	42
2018	Financial management	11	39	28	22	0	0	51	22	14
2018	Information management	53	32	10	4	0	0	86	4	20
2018	Information technology	48	32	13	7	0	0	80	7	31
2018	Policy	54	46	0	0	0	0	100	0	12
2018	Project management	31	27	28	14	0	0	58	14	18
2018	Other services to the public	52	37	5	5	2	0	88	7	45
2018	None of the above	53	32	7	6	3	0	85	8	119
2017	Client contact centre	40	60	0	0	0	0	100	0	13
2017	Communications or public affairs	34	48	7	5	0	5	86	6	17
2017	Legal services	59	32	9	0	0	0	91	0	59
2017	Administration and operations	39	45	8	7	2	0	84	9	213
2017	Human resources	55	30	6	7	2	0	85	9	48
2017	Financial management	37	49	0	6	9	0	86	14	15
2017	Information management	33	51	4	7	4	0	85	12	26
2017	Information technology	42	40	10	6	2	0	81	8	48
2017	Project management	45	29	14	5	7	0	74	12	16
2017	Other services to the public	40	52	3	3	3	0	92	5	39
2017	None of the above	44	48	6	2	0	0	92	2	116
2014	Client contact centre	41	41	15	3	0	0	82	3	28
2014	Compliance, inspection and enforcement	34	42	8	8	8	0	76	16	12
2014	Communications or public affairs	43	30	14	0	14	0	73	14	21
2014	Legal services	59	31	5	2	3	0	90	5	62
2014	Administration and operations	40	37	13	5	4	1	78	9	239
2014	Human resources	50	36	9	5	0	0	86	5	44
2014	Financial management	59	16	25	0	0	0	75	0	16
2014	Information management	57	34	0	9	0	0	91	9	19
2014	Information technology	50	36	6	6	0	3	88	6	36
2014	Other services to the public	47	41	10	2	0	0	88	2	52
2014	None of the above	47	38	8	5	2	1	85	6	128

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	55	30	15	0	0	0	0	85	0	14
2018	Communications or public affairs	17	50	22	5	0	5	0	71	6	18
2018	Legal services	38	24	17	11	9	1	0	63	20	91
2018	Administration and operations	35	39	11	12	4	0	0	73	16	224
2018	Human resources	33	23	16	16	11	0	0	56	28	42
2018	Financial management	31	16	28	19	6	0	0	47	25	14
2018	Information management	57	29	4	10	0	0	0	86	10	20
2018	Information technology	36	33	24	3	3	0	0	69	7	31
2018	Policy	17	37	34	12	0	0	0	53	12	12
2018	Project management	39	16	33	12	0	0	0	55	12	18
2018	Other services to the public	34	23	28	9	7	0	0	57	15	45
2018	None of the above	36	27	17	10	7	2	1	65	18	122
2017	Client contact centre	31	50	0	14	5	0	0	81	19	13
2017	Communications or public affairs	45	44	11	0	0	0	0	89	0	17
2017	Legal services	31	36	7	14	9	0	3	70	23	58
2017	Administration and operations	39	36	18	4	2	0	0	75	7	212
2017	Human resources	21	44	22	9	2	0	2	66	11	48
2017	Financial management	33	37	24	0	5	0	0	70	5	16
2017	Information management	43	34	15	4	0	0	4	80	4	26
2017	Information technology	38	36	17	10	0	0	0	73	10	48
2017	Project management	29	38	19	0	14	0	0	67	14	16
2017	Other services to the public	23	37	18	10	10	0	2	61	20	39
2017	None of the above	30	31	15	14	8	1	1	63	22	115
2014	Client contact centre	52	29	16	3	0	0	0	81	3	28
2014	Compliance, inspection and enforcement	24	26	34	16	0	0	0	50	16	12
2014	Communications or public affairs	35	36	15	14	0	0	0	71	14	21
2014	Legal services	30	31	21	11	7	0	0	61	18	63
2014	Administration and operations	52	30	10	5	2	0	0	83	7	238
2014	Human resources	34	31	24	2	9	0	0	65	11	44
2014	Financial management	25	45	19	0	11	0	0	70	11	16
2014	Information management	60	20	20	0	0	0	0	80	0	19
2014	Information technology	48	22	20	9	2	0	0	70	10	36
2014	Other services to the public	29	37	8	9	17	0	0	66	26	52
2014	None of the above	32	28	20	10	9	1	1	61	19	128

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	0	17	70	5	8	0	0	14	17	13
2018	Communications or public affairs	17	28	22	27	0	5	0	29	48	18
2018	Legal services	8	18	25	27	16	2	4	46	28	90
2018	Administration and operations	9	29	36	18	7	0	0	25	39	226
2018	Human resources	12	46	29	11	2	0	0	13	58	42
2018	Financial management	20	11	39	30	0	0	0	30	31	13
2018	Information management	10	40	19	22	8	0	0	31	50	20
2018	Information technology	9	29	34	23	0	4	0	24	40	31
2018	Policy	9	34	29	20	8	0	0	28	43	12
2018	Project management	17	21	22	35	0	0	5	37	40	18
2018	Other services to the public	7	18	40	28	5	0	2	34	26	45
2018	None of the above	11	29	17	23	12	4	4	38	43	120
2017	Client contact centre	21	25	45	9	0	0	0	9	46	13
2017	Communications or public affairs	0	36	31	22	5	5	0	29	38	17
2017	Legal services	2	16	38	15	15	5	9	35	20	58
2017	Administration and operations	10	23	39	18	7	0	2	26	34	214
2017	Human resources	8	33	37	11	4	3	4	16	44	47
2017	Financial management	5	30	30	24	0	11	0	27	40	16
2017	Information management	18	31	15	21	12	0	3	33	51	26
2017	Information technology	10	27	48	10	4	0	0	15	38	48
2017	Project management	24	25	32	12	0	0	7	13	53	16
2017	Other services to the public	11	16	30	21	15	2	5	39	29	38
2017	None of the above	11	20	35	14	8	5	7	25	35	114
2014	Client contact centre	3	27	33	31	3	0	3	36	31	28
2014	Compliance, inspection and enforcement	0	24	26	34	8	0	8	46	26	12
2014	Communications or public affairs	0	44	33	5	14	5	0	20	46	21
2014	Legal services	5	14	43	29	8	0	1	37	20	63
2014	Administration and operations	6	22	36	25	10	0	1	35	28	237
2014	Human resources	9	23	33	19	12	0	4	32	33	44
2014	Financial management	6	6	52	17	19	0	0	37	12	16
2014	Information management	6	23	14	35	11	6	6	51	32	19
2014	Information technology	22	28	28	13	9	0	0	22	51	36
2014	Other services to the public	4	18	37	22	13	0	7	38	23	52
2014	None of the above	3	14	33	26	12	3	8	43	20	128

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	0	24	30	23	14	8	0	40	26	13
2018	Communications or public affairs	24	17	26	22	0	11	0	24	46	18
2018	Legal services	10	20	20	30	18	1	2	49	30	90
2018	Administration and operations	17	26	28	19	8	2	1	28	43	223
2018	Human resources	23	33	25	11	8	0	0	19	56	41
2018	Financial management	12	35	43	9	0	0	0	9	48	14
2018	Information management	10	18	40	20	0	0	12	23	32	20
2018	Information technology	7	29	27	23	7	7	0	32	39	31
2018	Policy	9	16	27	12	27	9	0	43	27	11
2018	Project management	9	43	20	22	0	5	0	24	55	18
2018	Other services to the public	11	25	25	24	13	0	2	38	37	45
2018	None of the above	19	26	22	10	15	5	3	27	48	121
2017	Client contact centre	31	9	35	8	8	0	9	17	44	13
2017	Communications or public affairs	0	0	44	17	30	5	5	51	0	17
2017	Legal services	7	16	20	26	14	7	11	48	27	58
2017	Administration and operations	14	25	30	17	11	0	3	29	40	214
2017	Human resources	5	21	35	22	9	7	0	34	28	46
2017	Financial management	10	46	14	10	8	11	0	21	64	16
2017	Information management	30	24	15	9	7	7	6	19	63	26
2017	Information technology	8	21	33	27	6	4	0	35	31	48
2017	Project management	13	19	44	12	5	0	6	19	34	16
2017	Other services to the public	11	24	11	39	11	2	2	52	36	37
2017	None of the above	15	19	27	16	11	6	6	30	39	115
2014	Client contact centre	13	20	20	19	23	0	4	44	35	28
2014	Compliance, inspection and enforcement	8	24	34	24	0	10	0	27	36	12
2014	Communications or public affairs	16	23	38	5	10	5	5	16	42	21
2014	Legal services	10	16	29	19	24	0	3	44	26	63
2014	Administration and operations	11	21	32	21	10	3	1	32	34	239
2014	Human resources	8	16	28	27	14	3	4	44	26	44
2014	Financial management	6	36	13	26	6	6	8	36	48	16
2014	Information management	6	24	34	6	14	16	0	24	35	19
2014	Information technology	22	28	20	22	3	3	3	27	53	36
2014	Other services to the public	8	29	29	21	5	0	8	29	39	52
2014	None of the above	10	19	24	20	18	4	5	42	32	128

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	17	25	5	36	0	8	8	43	50	13
2018	Communications or public affairs	22	22	39	5	5	5	0	12	47	18
2018	Legal services	12	11	17	28	19	4	9	54	26	89
2018	Administration and operations	13	20	29	25	8	1	3	35	35	223
2018	Human resources	14	25	38	16	0	7	0	17	42	42
2018	Financial management	0	46	0	39	9	0	6	51	49	14
2018	Information management	14	20	30	16	4	10	6	24	41	20
2018	Information technology	13	18	34	24	10	0	0	34	32	31
2018	Policy	0	15	52	8	17	0	9	27	16	12
2018	Project management	5	40	21	22	12	0	0	35	45	18
2018	Other services to the public	2	20	29	23	18	3	4	44	24	44
2018	None of the above	10	16	20	21	17	5	13	46	31	120
2017	Client contact centre	6	25	43	0	8	9	9	9	38	13
2017	Communications or public affairs	20	15	31	17	11	6	0	30	37	16
2017	Legal services	3	7	29	28	19	7	7	54	12	58
2017	Administration and operations	9	17	32	19	15	0	7	37	28	214
2017	Human resources	15	10	48	13	7	3	4	22	27	47
2017	Financial management	0	27	44	10	8	11	0	21	30	16
2017	Information management	14	19	18	16	16	9	7	39	39	26
2017	Information technology	17	21	29	25	2	4	2	29	40	48
2017	Project management	18	7	63	12	0	0	0	12	25	16
2017	Other services to the public	0	13	22	37	8	4	16	55	17	37
2017	None of the above	8	8	20	23	16	7	18	51	22	115
2014	Client contact centre	3	40	20	24	3	0	10	29	48	28
2014	Compliance, inspection and enforcement	0	16	16	24	0	8	36	43	29	12
2014	Communications or public affairs	9	50	14	4	10	0	14	16	68	21
2014	Legal services	6	20	27	29	13	1	4	44	27	63
2014	Administration and operations	9	16	30	23	12	4	6	39	28	239
2014	Human resources	2	30	35	14	15	0	4	31	33	43
2014	Financial management	18	0	26	37	19	0	0	56	18	16
2014	Information management	6	14	28	16	14	6	16	39	26	19
2014	Information technology	25	25	30	13	6	0	0	19	51	36
2014	Other services to the public	6	12	32	26	8	4	13	41	21	52
2014	None of the above	7	8	24	21	20	4	16	51	19	128

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	8	17	24	29	14	0	8	46	27	13
2018	Communications or public affairs	17	22	21	35	0	5	0	37	41	18
2018	Legal services	13	11	36	20	16	3	1	37	25	90
2018	Administration and operations	6	12	36	28	15	2	2	44	19	222
2018	Human resources	14	29	25	23	10	0	0	33	42	42
2018	Financial management	0	33	32	35	0	0	0	35	33	12
2018	Information management	4	18	44	14	20	0	0	35	22	20
2018	Information technology	10	16	28	32	13	0	0	46	26	31
2018	Policy	15	17	32	28	8	0	0	36	32	12
2018	Project management	0	18	38	26	18	0	0	44	18	17
2018	Other services to the public	11	20	23	21	20	0	4	43	33	45
2018	None of the above	10	14	31	21	16	4	3	40	27	119
2017	Client contact centre	0	33	33	34	0	0	0	34	33	12
2017	Communications or public affairs	5	16	33	30	11	5	0	43	23	17
2017	Legal services	5	13	32	25	18	7	0	46	19	57
2017	Administration and operations	6	16	28	33	15	0	2	49	23	213
2017	Human resources	0	22	37	23	11	3	4	37	23	48
2017	Financial management	8	10	33	29	14	0	6	45	20	16
2017	Information management	7	22	26	8	26	12	0	38	32	26
2017	Information technology	4	19	32	40	4	0	0	45	23	47
2017	Project management	7	7	44	24	19	0	0	43	14	16
2017	Other services to the public	22	14	19	31	14	0	0	45	36	37
2017	None of the above	14	17	28	25	10	2	5	37	33	114
2014	Client contact centre	3	16	27	31	9	0	14	46	23	28
2014	Compliance, inspection and enforcement	16	32	26	26	0	0	0	26	48	12
2014	Communications or public affairs	0	18	50	22	5	5	0	29	19	21
2014	Legal services	8	11	39	31	9	0	1	41	20	63
2014	Administration and operations	2	13	34	32	17	0	2	50	15	237
2014	Human resources	6	5	29	39	19	0	2	59	12	43
2014	Financial management	0	5	8	49	38	0	0	87	5	16
2014	Information management	6	0	37	25	20	0	11	51	6	19
2014	Information technology	3	28	30	25	11	3	0	38	31	36
2014	Other services to the public	17	11	29	22	18	0	4	41	29	52
2014	None of the above	15	15	22	24	18	1	4	45	32	128

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	7	16	42	22	13	0	0	35	22	14
2018	Communications or public affairs	24	17	42	6	6	6	0	13	43	17
2018	Legal services	9	21	32	13	18	3	5	33	32	90
2018	Administration and operations	13	26	29	17	13	1	2	30	40	226
2018	Human resources	32	20	13	27	8	0	0	35	52	42
2018	Financial management	25	29	31	15	0	0	0	15	54	14
2018	Information management	20	28	26	10	16	0	0	26	48	20
2018	Information technology	10	28	31	17	10	4	0	28	40	31
2018	Policy	15	35	42	0	8	0	0	8	49	12
2018	Project management	30	17	12	31	5	0	5	38	49	18
2018	Other services to the public	19	24	28	10	17	0	2	27	45	45
2018	None of the above	21	16	26	13	17	3	3	32	40	119
2017	Client contact centre	11	25	38	17	0	0	9	19	40	13
2017	Communications or public affairs	0	24	48	0	22	5	0	23	26	17
2017	Legal services	7	16	32	22	13	5	5	39	25	58
2017	Administration and operations	17	24	28	18	11	0	2	29	42	211
2017	Human resources	5	36	16	31	6	6	0	39	44	46
2017	Financial management	16	35	8	27	8	0	6	37	54	16
2017	Information management	26	22	4	12	21	4	12	39	57	26
2017	Information technology	10	25	42	15	4	4	0	20	37	48
2017	Project management	31	25	32	0	12	0	0	12	56	16
2017	Other services to the public	19	20	29	10	16	0	5	28	41	37
2017	None of the above	25	18	26	11	13	1	7	26	47	115
2014	Client contact centre	10	16	27	20	17	3	6	41	29	28
2014	Compliance, inspection and enforcement	32	32	18	18	0	0	0	18	64	12
2014	Communications or public affairs	18	28	25	15	10	5	0	26	48	21
2014	Legal services	7	25	39	19	6	0	4	27	33	63
2014	Administration and operations	10	21	34	21	11	0	3	33	32	238
2014	Human resources	22	20	22	21	12	0	4	34	43	44
2014	Financial management	11	0	47	21	13	0	8	38	12	16
2014	Information management	27	5	28	15	20	6	0	37	34	19
2014	Information technology	27	28	26	6	14	0	0	20	55	36
2014	Other services to the public	20	27	22	16	12	0	2	29	48	51
2014	None of the above	21	15	28	18	12	1	4	32	39	128

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	8	14	38	7	0	0	45	41	13
2018	Communications or public affairs	14	18	33	23	0	12	0	26	36	17
2018	Legal services	7	20	24	21	22	2	4	46	29	88
2018	Administration and operations	17	24	34	14	8	3	1	23	42	225
2018	Human resources	31	42	17	4	6	0	0	10	73	42
2018	Financial management	19	29	12	26	5	9	0	34	53	14
2018	Information management	22	48	17	6	6	0	0	12	70	20
2018	Information technology	3	23	40	20	7	7	0	29	28	31
2018	Policy	0	16	30	27	18	9	0	49	17	11
2018	Project management	16	29	17	28	0	5	5	31	50	18
2018	Other services to the public	10	21	35	12	17	1	2	31	33	44
2018	None of the above	19	21	19	16	13	8	4	32	46	120
2017	Client contact centre	42	33	15	0	0	0	10	0	83	12
2017	Communications or public affairs	5	14	49	16	11	5	0	28	20	17
2017	Legal services	4	18	17	26	21	11	3	55	25	57
2017	Administration and operations	15	21	32	18	10	2	3	29	37	213
2017	Human resources	13	22	37	13	9	3	3	23	38	48
2017	Financial management	5	40	28	13	8	6	0	23	48	16
2017	Information management	31	25	20	0	8	13	3	10	67	26
2017	Information technology	8	13	31	27	15	4	2	44	22	48
2017	Project management	5	51	7	37	0	0	0	37	56	16
2017	Other services to the public	14	19	20	24	14	8	2	42	36	38
2017	None of the above	18	21	23	20	10	2	6	33	43	115
2014	Client contact centre	31	35	13	0	10	0	10	11	75	28
2014	Compliance, inspection and enforcement	24	36	8	24	0	0	8	26	65	12
2014	Communications or public affairs	0	25	23	28	14	5	5	47	27	21
2014	Legal services	6	9	30	32	15	2	7	51	16	63
2014	Administration and operations	13	23	29	18	10	3	4	31	39	238
2014	Human resources	12	14	20	25	20	0	9	50	28	44
2014	Financial management	0	13	12	36	23	8	8	70	16	16
2014	Information management	26	19	19	24	0	11	0	28	51	19
2014	Information technology	16	13	28	20	17	3	3	39	31	36
2014	Other services to the public	18	17	32	15	11	2	6	28	37	52
2014	None of the above	13	15	25	22	14	4	6	40	32	128

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	8	25	8	31	27	0	0	58	33	13
2018	Communications or public affairs	22	24	26	11	11	5	0	23	49	18
2018	Legal services	13	13	27	28	11	5	4	43	28	89
2018	Administration and operations	13	19	34	21	8	3	2	31	34	224
2018	Human resources	20	18	33	17	4	8	0	23	41	41
2018	Financial management	12	38	16	24	0	9	0	26	56	14
2018	Information management	16	12	43	4	12	6	6	18	32	20
2018	Information technology	10	16	52	12	7	3	0	19	27	31
2018	Policy	0	17	43	15	17	9	0	34	18	12
2018	Project management	5	31	18	29	12	0	5	43	38	18
2018	Other services to the public	9	14	41	13	16	0	7	31	25	45
2018	None of the above	20	12	21	21	14	7	4	39	37	121
2017	Client contact centre	6	21	27	25	6	6	9	37	32	13
2017	Communications or public affairs	7	25	41	16	5	5	0	23	34	17
2017	Legal services	5	9	34	22	15	8	7	44	16	58
2017	Administration and operations	9	24	39	13	12	1	2	26	34	214
2017	Human resources	6	32	34	18	5	3	2	24	40	48
2017	Financial management	5	24	38	18	8	6	0	28	31	16
2017	Information management	15	15	21	16	18	13	3	40	35	26
2017	Information technology	10	27	27	21	6	4	4	30	41	48
2017	Project management	25	19	25	14	5	5	6	21	50	16
2017	Other services to the public	14	11	25	24	17	2	7	45	28	37
2017	None of the above	12	11	34	21	12	4	7	37	26	115
2014	Client contact centre	7	13	34	23	14	0	10	41	21	28
2014	Compliance, inspection and enforcement	0	50	32	18	0	0	0	18	50	12
2014	Communications or public affairs	0	32	54	0	10	5	0	10	33	21
2014	Legal services	7	19	25	27	9	2	9	41	30	63
2014	Administration and operations	8	14	40	20	11	2	5	34	23	238
2014	Human resources	4	16	39	22	16	0	2	39	21	44
2014	Financial management	6	25	25	25	12	0	8	40	33	16
2014	Information management	11	10	23	25	9	11	11	45	26	19
2014	Information technology	17	23	28	21	9	0	3	30	41	36
2014	Other services to the public	11	23	26	16	13	2	8	32	38	52
2014	None of the above	8	18	26	19	15	4	9	40	30	128

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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	23	37	31	0	0	0	8	66	0	13
2018	Communications or public affairs	43	22	24	5	0	5	0	68	6	18
2018	Legal services	21	31	17	9	7	10	6	61	19	91
2018	Administration and operations	24	32	19	12	6	5	2	60	19	223
2018	Human resources	26	39	16	8	6	2	2	69	15	41
2018	Financial management	0	13	42	22	12	6	5	14	38	14
2018	Information management	28	25	25	15	6	0	0	54	21	19
2018	Information technology	41	36	13	3	0	0	7	83	4	31
2018	Policy	43	31	9	0	0	17	0	90	0	12
2018	Project management	31	27	14	12	11	0	5	62	24	18
2018	Other services to the public	23	37	12	9	9	10	0	67	20	45
2018	None of the above	22	25	21	10	3	11	8	58	16	121
2017	Client contact centre	28	51	14	0	0	6	0	85	0	13
2017	Communications or public affairs	7	52	5	14	0	11	11	75	18	17
2017	Legal services	28	25	14	13	2	17	0	64	18	58
2017	Administration and operations	32	34	12	9	5	4	4	72	15	214
2017	Human resources	35	26	20	6	0	7	6	70	7	48
2017	Financial management	23	23	15	11	9	14	6	57	25	15
2017	Information management	27	26	21	12	8	4	3	57	21	26
2017	Information technology	29	50	10	6	2	0	2	81	9	48
2017	Project management	25	32	5	14	19	0	5	61	34	16
2017	Other services to the public	28	28	12	11	6	10	5	66	19	39
2017	None of the above	20	30	18	9	5	10	8	60	17	116
2014	Client contact centre	31	31	35	3	0	0	0	63	3	28
2014	Compliance, inspection and enforcement	24	26	34	8	0	0	8	54	9	12
2014	Communications or public affairs	39	20	23	14	0	5	0	61	14	21
2014	Legal services	42	25	5	9	8	2	9	75	20	63
2014	Administration and operations	33	35	14	11	3	4	0	71	14	239
2014	Human resources	39	38	2	7	2	0	12	88	10	44
2014	Financial management	24	25	29	6	5	6	6	55	13	16
2014	Information management	36	25	21	10	9	0	0	61	19	19
2014	Information technology	33	33	20	11	0	0	3	68	12	36
2014	Other services to the public	29	38	19	9	2	2	2	69	11	52
2014	None of the above	26	37	15	6	7	2	6	69	15	128

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	53	38	8	0	0	0	0	92	0	13
2018	Communications or public affairs	43	41	5	5	0	5	0	88	6	18
2018	Legal services	43	33	4	11	8	1	0	77	19	90
2018	Administration and operations	51	27	9	7	6	1	0	78	13	223
2018	Human resources	56	23	7	8	4	2	0	81	12	41
2018	Financial management	13	37	28	23	0	0	0	50	23	14
2018	Information management	40	40	4	4	12	0	0	80	16	20
2018	Information technology	54	29	10	0	7	0	0	83	7	31
2018	Policy	75	17	0	9	0	0	0	91	9	12
2018	Project management	43	29	21	7	0	0	0	72	7	18
2018	Other services to the public	43	27	14	11	2	2	0	72	13	45
2018	None of the above	47	25	11	9	5	1	2	74	15	121
2017	Client contact centre	52	42	0	0	6	0	0	94	6	13
2017	Communications or public affairs	28	66	0	5	0	0	0	95	5	17
2017	Legal services	54	25	11	3	5	2	0	81	9	59
2017	Administration and operations	47	29	7	10	7	1	0	76	17	214
2017	Human resources	59	26	8	2	5	0	0	85	7	48
2017	Financial management	35	49	5	5	0	5	0	89	6	16
2017	Information management	41	23	9	13	12	0	3	66	25	26
2017	Information technology	48	33	10	4	4	0	0	81	8	48
2017	Project management	54	14	13	0	12	7	0	73	13	16
2017	Other services to the public	44	30	10	11	5	0	0	74	15	39
2017	None of the above	39	35	8	11	3	2	0	77	15	116
2014	Client contact centre	55	29	16	0	0	0	0	84	0	28
2014	Compliance, inspection and enforcement	16	66	18	0	0	0	0	82	0	12
2014	Communications or public affairs	47	25	14	14	0	0	0	72	14	21
2014	Legal services	55	23	7	8	5	1	0	80	13	63
2014	Administration and operations	51	30	9	7	2	0	0	82	9	239
2014	Human resources	71	22	0	5	2	0	0	93	7	44
2014	Financial management	56	25	13	0	0	6	0	86	0	16
2014	Information management	62	9	0	15	14	0	0	71	29	19
2014	Information technology	50	24	9	14	3	0	0	74	17	36
2014	Other services to the public	44	31	13	11	2	0	0	75	13	52
2014	None of the above	52	29	9	5	3	1	0	82	8	128

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	25	17	39	9	0	9	0	47	10	12
2018	Communications or public affairs	15	22	22	11	8	22	0	47	24	18
2018	Legal services	14	25	14	18	10	18	2	48	35	91
2018	Administration and operations	10	28	16	21	10	12	3	45	36	221
2018	Human resources	17	30	23	7	17	4	2	50	26	41
2018	Financial management	6	7	36	28	12	11	0	14	45	14
2018	Information management	21	16	14	12	16	20	0	47	35	20
2018	Information technology	21	28	26	3	7	13	3	57	12	31
2018	Policy	26	23	9	0	9	25	9	74	13	12
2018	Project management	0	18	12	19	7	39	5	32	46	18
2018	Other services to the public	15	30	19	12	11	6	7	52	26	44
2018	None of the above	14	18	18	16	11	20	2	40	36	118
2017	Client contact centre	21	15	26	25	0	12	0	41	29	13
2017	Communications or public affairs	0	16	40	9	0	35	0	25	13	17
2017	Legal services	15	18	15	21	9	21	2	42	39	57
2017	Administration and operations	10	28	17	14	15	13	3	45	35	213
2017	Human resources	21	30	13	10	7	13	6	63	21	48
2017	Financial management	8	32	5	0	24	25	5	58	34	16
2017	Information management	15	13	15	11	15	18	12	41	37	26
2017	Information technology	8	39	25	17	2	8	0	52	20	48
2017	Project management	0	12	14	5	14	44	12	27	43	16
2017	Other services to the public	10	15	28	15	8	17	5	33	30	39
2017	None of the above	8	18	16	21	9	24	4	36	41	116
2014	Client contact centre	13	33	33	7	3	7	4	52	11	28
2014	Compliance, inspection and enforcement	0	16	26	16	24	10	8	20	49	12
2014	Communications or public affairs	20	23	14	20	14	9	0	47	37	21
2014	Legal services	20	26	12	11	21	6	3	51	36	63
2014	Administration and operations	16	23	20	18	12	9	0	44	34	239
2014	Human resources	27	33	8	13	4	7	9	70	20	44
2014	Financial management	12	20	21	5	12	23	8	45	24	16
2014	Information management	16	15	19	15	20	11	6	37	41	19
2014	Information technology	13	33	31	14	6	3	0	48	21	36
2014	Other services to the public	14	23	12	17	16	14	5	46	40	52
2014	None of the above	11	22	18	18	12	16	3	42	37	128

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	67	33	0	0	0	0	0	100	0	13
2018	Communications or public affairs	61	27	11	0	0	0	0	89	0	18
2018	Legal services	58	33	6	1	1	1	0	92	2	90
2018	Administration and operations	52	35	6	5	2	0	0	87	7	223
2018	Human resources	45	40	7	2	6	0	0	85	8	41
2018	Financial management	14	73	12	0	0	0	0	88	0	14
2018	Information management	60	24	10	6	0	0	0	84	6	20
2018	Information technology	57	36	3	3	0	0	0	93	3	31
2018	Policy	75	17	9	0	0	0	0	91	0	12
2018	Project management	47	34	19	0	0	0	0	81	0	18
2018	Other services to the public	54	25	16	2	0	3	0	81	2	45
2018	None of the above	56	35	5	1	2	1	0	91	3	120
2017	Client contact centre	42	58	0	0	0	0	0	100	0	13
2017	Communications or public affairs	54	41	6	0	0	0	0	94	0	16
2017	Legal services	65	24	5	5	0	0	0	89	5	58
2017	Administration and operations	43	40	9	4	4	0	0	84	8	212
2017	Human resources	73	19	3	2	3	0	0	92	5	48
2017	Financial management	52	35	14	0	0	0	0	86	0	16
2017	Information management	55	30	0	4	8	0	3	87	13	26
2017	Information technology	37	44	15	2	2	0	0	81	4	48
2017	Project management	47	32	14	7	0	0	0	80	7	16
2017	Other services to the public	61	31	3	6	0	0	0	92	6	39
2017	None of the above	46	45	4	4	2	0	0	90	6	116
2014	Client contact centre	45	38	17	0	0	0	0	83	0	28
2014	Compliance, inspection and enforcement	40	60	0	0	0	0	0	100	0	12
2014	Communications or public affairs	56	25	5	14	0	0	0	81	14	21
2014	Legal services	58	31	3	5	3	0	0	89	8	63
2014	Administration and operations	44	40	9	6	0	0	0	84	7	239
2014	Human resources	58	38	0	4	0	0	0	96	4	43
2014	Financial management	60	25	15	0	0	0	0	85	0	16
2014	Information management	70	11	5	5	9	0	0	82	14	19
2014	Information technology	41	39	9	11	0	0	0	80	11	36
2014	Other services to the public	44	37	7	12	0	0	0	81	12	52
2014	None of the above	44	43	5	5	3	0	0	87	7	128

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	51	8	0	0	0	0	92	0	13
2018	Communications or public affairs	48	22	17	8	0	5	0	74	8	18
2018	Legal services	44	36	8	9	2	1	0	80	11	91
2018	Administration and operations	40	40	11	5	3	2	0	82	8	224
2018	Human resources	47	46	5	2	0	0	0	93	2	40
2018	Financial management	0	69	12	19	0	0	0	69	19	14
2018	Information management	36	47	11	6	0	0	0	83	6	19
2018	Information technology	47	46	3	0	3	0	0	93	3	31
2018	Policy	77	23	0	0	0	0	0	100	0	12
2018	Project management	43	46	4	7	0	0	0	89	7	18
2018	Other services to the public	44	33	14	2	0	2	5	83	2	45
2018	None of the above	42	36	12	5	2	1	1	80	7	121

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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	39	22	25	0	14	0	0	61	14	13
2018	Communications or public affairs	59	17	13	5	0	5	0	80	6	18
2018	Legal services	36	34	8	7	13	1	1	71	20	90
2018	Administration and operations	35	41	10	7	6	1	0	77	13	222
2018	Human resources	31	43	13	6	6	0	0	75	12	42
2018	Financial management	22	38	34	6	0	0	0	60	6	14
2018	Information management	35	47	4	14	0	0	0	82	14	20
2018	Information technology	36	45	9	3	7	0	0	81	10	31
2018	Policy	58	34	8	0	0	0	0	92	0	12
2018	Project management	50	32	7	11	0	0	0	82	11	18
2018	Other services to the public	43	33	12	9	2	0	0	76	12	44
2018	None of the above	39	36	15	4	4	0	1	76	9	120
2017	Client contact centre	31	25	11	27	0	0	6	60	28	13
2017	Communications or public affairs	45	36	9	5	0	5	0	85	6	17
2017	Legal services	45	26	10	13	5	0	0	71	19	59
2017	Administration and operations	40	32	12	8	6	0	1	74	14	214
2017	Human resources	47	36	8	4	2	2	2	86	6	48
2017	Financial management	44	47	8	0	0	0	0	92	0	16
2017	Information management	38	29	19	0	12	0	3	68	12	26
2017	Information technology	40	38	14	6	2	0	0	77	8	48
2017	Project management	56	32	7	0	5	0	0	88	5	16
2017	Other services to the public	24	60	7	3	0	3	5	90	3	39
2017	None of the above	30	48	10	9	3	0	0	78	12	116
2014	Client contact centre	22	43	24	11	0	0	0	65	11	28
2014	Compliance, inspection and enforcement	8	60	8	8	16	0	0	68	24	12
2014	Communications or public affairs	40	20	22	5	9	0	5	62	14	21
2014	Legal services	36	32	12	9	10	0	0	68	20	63
2014	Administration and operations	38	34	11	9	6	0	1	73	16	239
2014	Human resources	56	21	7	14	2	0	0	78	16	44
2014	Financial management	44	39	0	11	0	6	0	88	12	16
2014	Information management	15	48	21	0	11	0	6	67	11	19
2014	Information technology	32	48	6	11	3	0	0	80	14	36
2014	Other services to the public	39	36	12	6	4	0	3	78	10	52
2014	None of the above	34	34	16	8	5	0	3	70	14	128

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	52	17	17	0	14	0	0	69	14	13
2018	Communications or public affairs	59	22	14	5	0	0	0	81	5	18
2018	Legal services	44	38	8	5	5	1	0	82	10	89
2018	Administration and operations	50	28	11	6	3	1	1	79	9	221
2018	Human resources	41	37	16	2	4	0	0	78	6	42
2018	Financial management	25	40	29	6	0	0	0	65	6	14
2018	Information management	36	42	12	10	0	0	0	78	10	20
2018	Information technology	56	34	0	3	7	0	0	90	10	31
2018	Policy	71	9	9	0	0	11	0	90	0	12
2018	Project management	55	17	23	0	0	5	0	76	0	18
2018	Other services to the public	55	29	7	4	2	2	0	86	7	44
2018	None of the above	51	33	10	5	1	0	0	84	7	121
2017	Client contact centre	23	59	6	5	0	6	0	88	6	13
2017	Communications or public affairs	51	44	0	0	0	5	0	100	0	17
2017	Legal services	51	29	12	5	2	2	0	81	7	59
2017	Administration and operations	50	28	9	5	5	3	0	81	10	214
2017	Human resources	61	21	7	7	0	2	2	86	7	48
2017	Financial management	50	37	14	0	0	0	0	86	0	16
2017	Information management	41	25	20	0	12	0	3	67	12	26
2017	Information technology	46	38	8	4	2	2	0	85	6	48
2017	Project management	48	25	13	14	0	0	0	73	14	16
2017	Other services to the public	46	42	2	8	0	3	0	90	8	39
2017	None of the above	42	36	11	6	3	3	0	80	8	116
2014	Client contact centre	36	44	20	0	0	0	0	80	0	28
2014	Compliance, inspection and enforcement	42	34	8	8	8	0	0	76	16	12
2014	Communications or public affairs	44	24	18	9	5	0	0	68	14	21
2014	Legal services	45	32	7	3	12	0	0	77	16	63
2014	Administration and operations	49	31	11	4	1	2	1	83	5	239
2014	Human resources	64	16	9	9	0	2	0	82	9	44
2014	Financial management	38	43	6	8	0	6	0	86	8	16
2014	Information management	29	34	26	0	11	0	0	64	11	19
2014	Information technology	44	33	14	6	3	0	0	77	9	36
2014	Other services to the public	45	28	10	9	4	0	3	75	14	52
2014	None of the above	49	27	11	5	2	4	2	81	7	128

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	44	34	8	0	14	0	0	78	14	13
2018	Communications or public affairs	54	27	6	13	0	0	0	81	13	18
2018	Legal services	39	37	6	9	5	2	1	79	15	89
2018	Administration and operations	45	37	7	7	4	0	0	82	11	220
2018	Human resources	42	38	10	4	6	0	0	80	10	42
2018	Financial management	16	58	20	6	0	0	0	73	6	14
2018	Information management	40	52	0	8	0	0	0	92	8	20
2018	Information technology	55	32	3	3	7	0	0	87	10	31
2018	Policy	46	54	0	0	0	0	0	100	0	12
2018	Project management	50	27	16	7	0	0	0	77	7	18
2018	Other services to the public	53	30	10	4	0	2	0	86	5	44
2018	None of the above	50	30	9	7	3	0	1	80	11	121
2017	Client contact centre	23	53	11	0	0	6	6	87	0	13
2017	Communications or public affairs	34	55	0	11	0	0	0	89	11	17
2017	Legal services	47	38	7	5	3	0	0	85	8	59
2017	Administration and operations	46	33	7	8	4	1	0	81	12	213
2017	Human resources	44	36	9	11	0	0	0	80	11	48
2017	Financial management	46	43	10	0	0	0	0	90	0	16
2017	Information management	32	38	12	4	12	0	3	72	16	26
2017	Information technology	46	37	10	2	4	0	0	83	6	48
2017	Project management	55	27	12	0	0	0	7	87	0	16
2017	Other services to the public	44	46	3	3	3	3	0	92	5	39
2017	None of the above	43	32	12	9	3	0	0	76	12	116
2014	Client contact centre	42	34	24	0	0	0	0	76	0	28
2014	Compliance, inspection and enforcement	34	34	8	16	8	0	0	68	24	12
2014	Communications or public affairs	51	25	10	10	5	0	0	76	14	20
2014	Legal services	47	29	11	5	9	0	0	76	14	63
2014	Administration and operations	46	34	10	7	3	0	0	80	10	239
2014	Human resources	55	26	6	11	2	0	0	81	13	44
2014	Financial management	56	33	0	5	0	6	0	94	6	16
2014	Information management	31	38	15	11	6	0	0	69	16	19
2014	Information technology	38	39	14	9	0	0	0	77	9	36
2014	Other services to the public	35	41	7	11	4	0	1	77	15	52
2014	None of the above	46	26	13	9	4	0	2	74	13	128

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	52	25	14	0	8	0	0	78	8	13
2018	Communications or public affairs	78	16	6	0	0	0	0	94	0	18
2018	Legal services	49	28	9	6	6	1	0	78	13	89
2018	Administration and operations	55	23	7	10	3	2	0	79	14	221
2018	Human resources	68	20	4	2	6	0	0	88	8	42
2018	Financial management	44	44	12	0	0	0	0	88	0	14
2018	Information management	49	29	15	6	0	0	0	79	6	19
2018	Information technology	57	33	3	0	7	0	0	90	7	30
2018	Policy	74	9	6	0	0	11	0	93	0	12
2018	Project management	55	34	11	0	0	0	0	89	0	18
2018	Other services to the public	54	19	10	5	4	7	0	79	10	44
2018	None of the above	57	24	9	5	5	0	0	81	10	121
2017	Client contact centre	56	9	23	0	5	6	0	69	6	13
2017	Communications or public affairs	68	32	0	0	0	0	0	100	0	17
2017	Legal services	63	24	5	7	2	0	0	87	8	59
2017	Administration and operations	55	25	8	5	4	3	0	82	9	214
2017	Human resources	69	11	8	6	2	2	2	83	9	48
2017	Financial management	57	38	0	5	0	0	0	95	5	16
2017	Information management	57	16	12	0	15	0	0	73	15	26
2017	Information technology	56	27	10	4	2	0	0	83	6	48
2017	Project management	48	27	6	7	5	0	7	80	13	16
2017	Other services to the public	59	31	5	5	0	0	0	90	5	39
2017	None of the above	53	26	13	3	3	3	0	81	6	116

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	52	25	8	0	14	0	0	78	14	13
2018	Communications or public affairs	57	29	6	8	0	0	0	86	8	17
2018	Legal services	45	26	14	6	7	1	0	72	13	90
2018	Administration and operations	52	27	6	8	5	1	0	80	14	220
2018	Human resources	49	27	14	6	4	0	0	77	10	42
2018	Financial management	25	34	29	6	6	0	0	59	12	14
2018	Information management	40	40	10	4	6	0	0	80	10	20
2018	Information technology	61	26	3	3	7	0	0	87	10	31
2018	Policy	77	15	0	9	0	0	0	91	9	12
2018	Project management	48	33	5	14	0	0	0	81	14	18
2018	Other services to the public	48	29	10	7	4	2	0	79	12	44
2018	None of the above	53	28	8	8	3	0	0	81	11	119
2017	Client contact centre	47	27	12	15	0	0	0	73	15	13
2017	Communications or public affairs	68	26	0	6	0	0	0	94	6	16
2017	Legal services	59	27	5	5	3	0	0	86	8	59
2017	Administration and operations	53	25	9	8	4	1	0	79	12	214
2017	Human resources	63	15	14	4	2	0	2	80	6	48
2017	Financial management	51	35	8	0	5	0	0	86	5	16
2017	Information management	57	21	7	4	12	0	0	77	15	26
2017	Information technology	59	27	10	2	2	0	0	85	4	48
2017	Project management	38	30	13	12	0	0	7	73	13	16
2017	Other services to the public	62	25	8	0	5	0	0	87	5	39
2017	None of the above	49	28	11	8	4	0	0	78	11	116
2014	Client contact centre	48	42	10	0	0	0	0	90	0	28
2014	Compliance, inspection and enforcement	34	26	24	8	8	0	0	60	16	12
2014	Communications or public affairs	40	28	23	9	0	0	0	68	9	21
2014	Legal services	51	24	12	2	10	0	0	76	12	63
2014	Administration and operations	53	30	8	5	3	1	0	83	9	239
2014	Human resources	66	21	5	4	4	0	0	87	8	44
2014	Financial management	32	43	19	0	0	6	0	80	0	16
2014	Information management	24	27	15	14	20	0	0	51	34	19
2014	Information technology	54	26	11	9	0	0	0	80	9	36
2014	Other services to the public	49	31	8	5	6	0	1	81	11	52
2014	None of the above	50	29	10	6	5	1	0	80	10	128

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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Administration and operations	18	52	11	10	0	1	6	76	11	48
2018	Human resources	50	29	21	0	0	0	0	79	0	10
2018	None of the above	24	39	8	10	10	0	9	69	22	22
2017	Administration and operations	32	27	12	17	2	2	7	66	21	50
2017	Human resources	27	45	0	0	0	10	19	100	0	11
2017	Information technology	38	39	8	8	0	0	8	83	8	13
2017	None of the above	41	31	0	10	13	0	5	76	24	19
2014	Administration and operations	33	40	12	13	2	0	0	73	15	51
2014	Human resources	54	38	0	8	0	0	0	92	8	11
2014	Information technology	32	52	16	0	0	0	0	84	0	13
2014	None of the above	38	42	10	5	5	0	0	80	10	19

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	15	35	35	0	0	16	0	58	0	14
2018	Communications or public affairs	27	16	26	14	5	11	0	49	21	18
2018	Legal services	34	28	13	7	7	10	0	69	16	91
2018	Administration and operations	28	31	19	9	6	7	0	63	16	223
2018	Human resources	20	40	25	9	6	0	0	60	15	41
2018	Financial management	0	27	46	6	12	9	0	29	21	14
2018	Information management	19	38	16	0	4	10	12	74	5	20
2018	Information technology	26	25	26	13	0	10	0	56	15	31
2018	Policy	45	17	9	21	9	0	0	62	29	12
2018	Project management	57	12	26	0	0	5	0	72	0	18
2018	Other services to the public	34	32	14	7	9	5	0	69	16	45
2018	None of the above	31	22	17	11	9	10	0	59	23	122
2017	Client contact centre	26	40	16	6	5	6	0	71	12	13
2017	Communications or public affairs	27	57	5	0	0	11	0	94	0	17
2017	Legal services	37	28	14	8	2	10	0	73	12	59
2017	Administration and operations	28	38	15	6	7	5	0	70	14	213
2017	Human resources	37	32	12	14	0	6	0	73	15	48
2017	Financial management	30	33	24	8	5	0	0	62	14	16
2017	Information management	31	36	0	7	12	12	3	79	21	26
2017	Information technology	23	41	23	6	4	2	0	66	11	48
2017	Project management	25	26	13	17	12	7	0	54	31	16
2017	Other services to the public	35	28	13	10	8	6	0	67	19	39
2017	None of the above	23	32	20	9	8	9	0	60	18	116
2014	Client contact centre	17	28	24	13	0	18	0	55	16	28
2014	Compliance, inspection and enforcement	8	34	16	32	0	10	0	47	36	12
2014	Communications or public affairs	14	30	23	14	9	9	0	49	25	21
2014	Legal services	35	31	11	14	3	3	1	70	19	63
2014	Administration and operations	29	33	16	8	5	9	0	69	14	239
2014	Human resources	36	45	5	8	2	4	0	85	10	44
2014	Financial management	18	53	24	5	0	0	0	70	5	16
2014	Information management	25	42	15	0	0	19	0	82	0	19
2014	Information technology	20	29	29	6	9	9	0	53	16	36
2014	Other services to the public	24	32	12	9	7	14	0	66	19	52
2014	None of the above	23	30	20	12	3	13	0	61	17	128

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	13	45	21	5	8	8	0	63	14	14
2018	Communications or public affairs	22	16	32	24	0	5	0	41	26	18
2018	Legal services	31	28	12	15	14	1	0	59	29	91
2018	Administration and operations	24	35	19	12	9	1	0	61	20	224
2018	Human resources	19	39	19	17	6	0	0	58	23	41
2018	Financial management	0	14	42	31	12	0	0	14	44	14
2018	Information management	28	38	14	4	10	6	0	70	15	20
2018	Information technology	25	35	23	13	0	3	0	62	14	31
2018	Policy	53	6	9	32	0	0	0	60	32	12
2018	Project management	51	5	37	0	7	0	0	56	7	18
2018	Other services to the public	33	27	14	13	9	4	0	62	23	45
2018	None of the above	28	25	18	12	11	4	1	56	25	122
2017	Client contact centre	26	28	20	19	0	6	0	58	21	13
2017	Communications or public affairs	22	51	5	16	0	5	0	77	17	17
2017	Legal services	30	37	9	14	7	3	0	70	21	59
2017	Administration and operations	23	38	14	17	7	2	0	61	24	213
2017	Human resources	25	37	19	16	0	3	0	64	17	48
2017	Financial management	27	25	16	27	5	0	0	52	32	16
2017	Information management	24	34	8	7	15	9	3	65	26	26
2017	Information technology	17	47	23	6	4	2	0	65	11	47
2017	Project management	24	14	39	12	12	0	0	37	24	16
2017	Other services to the public	28	33	14	13	13	0	0	61	26	39
2017	None of the above	19	26	16	26	11	2	0	47	37	116
2014	Client contact centre	17	31	28	13	3	3	4	52	18	28
2014	Compliance, inspection and enforcement	0	42	0	40	8	10	0	47	53	12
2014	Communications or public affairs	10	27	14	26	14	9	0	40	44	21
2014	Legal services	23	32	14	21	10	0	0	55	31	63
2014	Administration and operations	23	30	20	16	7	3	0	55	24	238
2014	Human resources	30	38	16	8	4	2	2	71	13	44
2014	Financial management	19	30	33	11	6	0	0	50	17	16
2014	Information management	14	46	24	5	0	10	0	68	5	19
2014	Information technology	14	31	29	11	6	9	0	50	19	36
2014	Other services to the public	22	32	13	11	13	9	0	60	26	52
2014	None of the above	22	29	14	18	13	4	1	54	32	128

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	8	35	36	0	13	8	0	47	14	14
2018	Communications or public affairs	11	22	26	25	5	11	0	37	34	18
2018	Legal services	23	29	19	11	14	3	0	54	26	91
2018	Administration and operations	16	32	23	14	9	6	0	51	24	223
2018	Human resources	13	37	22	22	6	0	0	50	28	41
2018	Financial management	0	15	34	23	19	9	0	17	46	14
2018	Information management	21	32	16	10	10	10	0	60	22	20
2018	Information technology	17	28	29	17	0	11	0	49	19	31
2018	Policy	28	49	0	15	0	9	0	84	16	12
2018	Project management	22	29	37	12	0	0	0	51	12	18
2018	Other services to the public	19	36	16	11	11	7	0	59	24	45
2018	None of the above	20	24	18	16	12	9	0	48	31	119
2017	Client contact centre	17	37	20	14	5	6	0	58	21	13
2017	Communications or public affairs	5	58	12	14	0	11	0	71	16	17
2017	Legal services	24	35	14	10	7	10	0	66	19	59
2017	Administration and operations	14	36	15	20	11	4	0	52	32	213
2017	Human resources	13	40	16	23	2	5	0	56	27	48
2017	Financial management	10	28	16	14	19	14	0	44	38	16
2017	Information management	19	29	13	3	16	16	3	60	24	26
2017	Information technology	6	46	29	13	4	2	0	53	17	48
2017	Project management	17	20	32	19	12	0	0	37	31	16
2017	Other services to the public	23	12	28	21	13	3	0	36	35	39
2017	None of the above	14	22	18	24	12	10	0	40	41	116
2014	Client contact centre	16	25	35	10	7	7	0	44	18	28
2014	Compliance, inspection and enforcement	0	16	10	40	16	18	0	20	68	12
2014	Communications or public affairs	5	28	23	20	14	9	0	37	37	21
2014	Legal services	19	26	17	21	13	5	0	47	35	63
2014	Administration and operations	16	27	21	20	9	7	0	46	31	239
2014	Human resources	19	43	8	21	2	5	2	67	25	44
2014	Financial management	12	12	51	19	6	0	0	24	25	15
2014	Information management	0	60	19	11	0	10	0	67	12	19
2014	Information technology	6	12	42	23	8	9	0	20	34	36
2014	Other services to the public	18	21	18	19	15	8	0	43	37	52
2014	None of the above	17	22	20	14	18	9	0	43	35	127

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	8	35	36	0	13	8	0	47	14	14
2018	Communications or public affairs	17	38	15	19	6	5	0	58	26	18
2018	Legal services	20	31	16	15	15	3	0	53	31	90
2018	Administration and operations	15	36	17	17	13	2	0	52	31	223
2018	Human resources	8	35	16	31	8	2	0	45	39	41
2018	Financial management	0	23	16	48	12	0	0	23	60	14
2018	Information management	23	20	10	26	10	10	0	48	40	20
2018	Information technology	13	34	19	17	7	11	0	52	26	31
2018	Policy	12	60	0	27	0	0	0	73	27	11
2018	Project management	24	34	28	14	0	0	0	58	14	18
2018	Other services to the public	23	26	16	21	11	2	0	50	33	45
2018	None of the above	18	27	16	20	14	6	0	47	36	122
2017	Client contact centre	17	42	8	20	0	12	0	68	23	13
2017	Communications or public affairs	5	51	9	24	6	5	0	59	31	17
2017	Legal services	17	50	9	10	9	5	0	71	20	59
2017	Administration and operations	13	37	18	21	8	2	0	51	30	214
2017	Human resources	11	44	21	15	2	8	0	59	18	48
2017	Financial management	21	30	16	14	14	6	0	55	29	16
2017	Information management	15	24	16	15	16	12	3	45	36	26
2017	Information technology	8	46	25	17	2	2	0	55	19	48
2017	Project management	6	31	26	20	5	11	0	42	29	16
2017	Other services to the public	24	24	21	19	10	3	0	49	30	39
2017	None of the above	18	28	8	25	16	5	0	48	43	115
2014	Client contact centre	20	18	42	10	3	7	0	41	14	28
2014	Compliance, inspection and enforcement	0	26	24	16	24	10	0	29	44	12
2014	Communications or public affairs	5	34	14	20	23	5	0	40	45	21
2014	Legal services	19	35	13	20	8	5	0	57	29	63
2014	Administration and operations	16	34	18	19	12	2	0	51	31	239
2014	Human resources	25	33	14	12	9	5	2	62	23	44
2014	Financial management	26	27	33	8	0	6	0	56	9	15
2014	Information management	15	30	19	25	0	10	0	51	28	19
2014	Information technology	8	25	31	19	9	9	0	35	30	36
2014	Other services to the public	20	23	16	16	19	7	0	45	37	52
2014	None of the above	12	29	16	18	16	8	1	45	37	127

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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	13	60	15	0	5	8	0	79	5	14
2018	Communications or public affairs	37	44	14	5	0	0	0	81	5	18
2018	Legal services	28	45	8	11	7	1	0	74	18	90
2018	Administration and operations	25	48	12	11	3	1	0	74	14	223
2018	Human resources	12	45	17	15	8	3	0	59	23	42
2018	Financial management	0	31	44	19	6	0	0	31	25	14
2018	Information management	35	28	18	14	0	4	0	67	14	20
2018	Information technology	19	54	17	7	0	4	0	76	7	31
2018	Policy	51	40	9	0	0	0	0	91	0	12
2018	Project management	26	40	17	17	0	0	0	66	17	18
2018	Other services to the public	23	45	16	15	2	0	0	67	17	45
2018	None of the above	25	41	17	7	7	2	1	68	15	120
2017	Client contact centre	17	58	12	12	0	0	0	75	12	13
2017	Communications or public affairs	23	55	17	0	0	5	0	82	0	17
2017	Legal services	38	39	11	6	5	2	0	79	11	58
2017	Administration and operations	25	40	17	11	5	1	1	67	17	213
2017	Human resources	36	48	9	4	0	3	0	87	4	48
2017	Financial management	15	57	18	5	5	0	0	71	11	15
2017	Information management	27	46	7	8	8	0	3	76	17	26
2017	Information technology	19	58	19	0	4	0	0	77	4	48
2017	Project management	18	70	7	0	0	5	0	93	0	16
2017	Other services to the public	34	41	10	7	8	0	0	75	15	38
2017	None of the above	26	44	11	10	6	2	0	72	17	116
2014	Client contact centre	17	50	20	3	7	3	0	70	10	28
2014	Compliance, inspection and enforcement	16	42	8	8	8	18	0	71	20	12
2014	Communications or public affairs	46	26	5	18	0	5	0	76	19	21
2014	Legal services	29	40	19	10	3	0	0	68	12	63
2014	Administration and operations	26	42	19	8	5	1	0	69	13	239
2014	Human resources	43	31	6	9	5	6	0	79	15	44
2014	Financial management	17	50	27	6	0	0	0	67	6	16
2014	Information management	50	44	0	0	0	0	6	100	0	19
2014	Information technology	12	46	20	14	9	0	0	58	23	36
2014	Other services to the public	26	42	11	10	7	4	0	71	18	52
2014	None of the above	24	44	16	10	4	1	1	69	15	127

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	53	13	0	0	8	0	86	0	14
2018	Communications or public affairs	78	5	5	6	0	5	0	88	6	18
2018	Legal services	48	32	6	6	5	2	0	82	11	91
2018	Administration and operations	32	40	15	7	4	1	0	73	12	223
2018	Human resources	63	20	4	10	4	0	0	83	13	42
2018	Financial management	0	78	17	0	0	5	0	82	0	13
2018	Information management	52	34	8	0	6	0	0	86	6	20
2018	Information technology	38	42	10	7	3	0	0	80	10	31
2018	Policy	83	17	0	0	0	0	0	100	0	12
2018	Project management	40	34	7	12	0	7	0	80	13	18
2018	Other services to the public	37	34	10	14	4	0	0	72	19	44
2018	None of the above	38	40	9	7	4	2	1	80	11	121
2017	Client contact centre	25	49	20	6	0	0	0	73	6	13
2017	Communications or public affairs	45	38	6	0	0	11	0	93	0	17
2017	Legal services	51	38	7	0	4	0	0	89	4	58
2017	Administration and operations	37	36	14	7	4	3	0	75	11	213
2017	Human resources	68	21	12	0	0	0	0	88	0	48
2017	Financial management	46	32	8	14	0	0	0	78	14	16
2017	Information management	55	17	9	13	0	4	3	77	13	26
2017	Information technology	41	42	15	0	0	2	0	85	0	48
2017	Project management	38	31	14	7	5	5	0	73	13	16
2017	Other services to the public	43	33	13	3	5	3	0	78	8	39
2017	None of the above	36	41	11	8	4	0	0	77	12	116
2014	Client contact centre	26	32	25	6	0	7	4	65	7	28
2014	Compliance, inspection and enforcement	16	50	0	0	16	18	0	80	20	12
2014	Communications or public affairs	37	35	5	9	5	9	0	80	15	21
2014	Legal services	36	47	10	3	0	2	2	87	3	63
2014	Administration and operations	41	35	10	8	2	4	0	80	10	239
2014	Human resources	58	33	7	0	2	0	0	91	2	44
2014	Financial management	35	44	8	13	0	0	0	79	13	16
2014	Information management	24	36	11	9	15	5	0	63	25	19
2014	Information technology	20	40	20	9	11	0	0	60	20	36
2014	Other services to the public	54	34	4	2	4	0	2	90	6	52
2014	None of the above	33	38	12	6	5	3	3	75	12	128

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	15	66	20	0	0	0	0	80	0	14
2018	Communications or public affairs	54	40	0	0	0	6	0	100	0	17
2018	Legal services	44	26	21	6	3	1	0	71	9	91
2018	Administration and operations	30	38	18	9	5	1	0	69	14	224
2018	Human resources	44	28	16	7	6	0	0	72	12	42
2018	Financial management	0	66	22	6	6	0	0	66	12	14
2018	Information management	48	38	4	6	0	4	0	90	6	20
2018	Information technology	37	37	19	3	0	3	0	77	3	31
2018	Policy	62	21	9	9	0	0	0	83	9	12
2018	Project management	29	28	19	12	0	12	0	65	14	18
2018	Other services to the public	29	29	28	7	4	2	0	59	12	44
2018	None of the above	32	34	20	4	5	3	1	69	10	120

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	15	42	13	15	0	16	0	67	17	14
2018	Communications or public affairs	33	32	11	8	6	11	0	73	15	18
2018	Legal services	20	23	14	12	16	12	2	51	33	91
2018	Administration and operations	20	31	17	14	12	4	3	54	28	223
2018	Human resources	25	25	14	10	6	9	11	63	20	42
2018	Financial management	0	23	10	47	6	9	5	26	62	14
2018	Information management	38	24	10	12	10	6	0	66	23	20
2018	Information technology	19	34	23	16	7	0	0	53	23	30
2018	Policy	42	26	6	9	9	9	0	75	19	12
2018	Project management	15	24	18	9	0	29	5	60	13	18
2018	Other services to the public	21	19	14	29	9	7	2	43	41	45
2018	None of the above	18	20	17	15	10	14	6	48	31	120
2017	Client contact centre	0	55	27	12	0	6	0	58	13	13
2017	Communications or public affairs	29	22	24	9	0	16	0	61	10	17
2017	Legal services	21	24	13	18	6	15	3	56	28	57
2017	Administration and operations	19	32	17	12	11	6	3	56	25	214
2017	Human resources	35	37	9	4	2	8	6	83	6	48
2017	Financial management	5	24	27	0	14	14	16	42	19	16
2017	Information management	36	18	4	13	14	13	3	64	31	26
2017	Information technology	23	35	21	8	2	10	0	65	12	48
2017	Project management	32	24	7	0	19	13	5	69	23	16
2017	Other services to the public	21	33	19	15	5	5	2	58	22	39
2017	None of the above	19	21	12	17	13	14	4	49	36	116
2014	Client contact centre	17	20	10	21	7	14	12	50	37	28
2014	Compliance, inspection and enforcement	8	24	16	8	16	28	0	44	33	12
2014	Communications or public affairs	10	23	23	23	5	9	9	40	33	21
2014	Legal services	17	21	12	18	12	12	7	48	37	63
2014	Administration and operations	17	26	12	16	14	11	4	51	35	239
2014	Human resources	27	31	16	7	9	7	4	65	18	44
2014	Financial management	12	29	15	8	0	31	5	64	12	16
2014	Information management	9	19	6	14	31	15	6	36	57	19
2014	Information technology	17	20	28	10	11	6	9	43	24	36
2014	Other services to the public	20	24	9	14	14	14	5	55	35	52
2014	None of the above	14	24	19	12	13	10	6	46	31	127

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	16	47	23	8	5	0	0	63	14	13
2018	Communications or public affairs	27	40	21	0	5	6	0	72	6	18
2018	Legal services	19	37	14	15	10	5	1	59	26	91
2018	Administration and operations	19	33	18	15	12	2	0	54	28	224
2018	Human resources	30	28	16	10	10	4	4	62	21	42
2018	Financial management	0	28	28	38	6	0	0	28	44	14
2018	Information management	23	38	10	18	10	0	0	62	28	20
2018	Information technology	10	37	16	23	10	4	0	49	35	31
2018	Policy	51	17	15	0	8	9	0	75	9	12
2018	Project management	22	41	32	0	0	5	0	66	0	18
2018	Other services to the public	29	24	14	13	20	0	0	53	34	45
2018	None of the above	18	26	19	11	16	6	4	49	30	121
2017	Client contact centre	15	35	8	15	14	6	6	57	34	13
2017	Communications or public affairs	21	17	38	14	5	5	0	40	20	17
2017	Legal services	32	27	12	11	9	6	2	65	22	59
2017	Administration and operations	17	33	19	15	12	4	0	53	28	213
2017	Human resources	35	39	14	6	0	6	0	79	6	48
2017	Financial management	15	46	20	6	6	9	0	66	12	15
2017	Information management	22	17	23	13	11	12	3	46	28	26
2017	Information technology	21	50	17	4	4	4	0	74	9	48
2017	Project management	12	19	24	34	12	0	0	31	46	16
2017	Other services to the public	26	22	26	12	6	8	0	52	19	39
2017	None of the above	21	24	24	18	9	5	0	47	28	115
2014	Client contact centre	17	17	28	17	10	7	4	38	30	28
2014	Compliance, inspection and enforcement	8	34	24	16	8	10	0	47	27	12
2014	Communications or public affairs	23	38	10	20	5	5	0	64	25	21
2014	Legal services	19	35	13	14	12	1	6	58	28	63
2014	Administration and operations	16	30	17	18	13	4	1	49	34	239
2014	Human resources	36	40	6	9	7	0	2	78	16	44
2014	Financial management	18	35	25	0	8	14	0	62	9	16
2014	Information management	14	27	35	5	15	5	0	43	20	19
2014	Information technology	16	39	22	9	6	9	0	60	16	36
2014	Other services to the public	21	16	22	15	17	8	1	41	35	52
2014	None of the above	21	25	23	13	11	3	4	50	25	128

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	21	23	37	5	5	8	0	49	11	14
2018	Communications or public affairs	17	30	17	22	10	5	0	49	34	18
2018	Legal services	20	19	18	13	24	3	3	42	40	91
2018	Administration and operations	19	26	16	17	19	2	2	46	37	224
2018	Human resources	23	30	12	14	10	2	9	60	27	42
2018	Financial management	0	16	22	29	19	9	5	19	55	14
2018	Information management	28	16	10	14	28	4	0	46	44	20
2018	Information technology	16	19	13	24	23	4	0	36	50	31
2018	Policy	60	17	0	6	8	9	0	84	16	12
2018	Project management	10	27	24	16	5	12	5	45	25	18
2018	Other services to the public	18	27	14	14	23	2	2	47	38	45
2018	None of the above	12	26	12	10	23	7	10	46	40	121
2017	Client contact centre	9	37	0	25	22	6	0	50	50	13
2017	Communications or public affairs	11	21	22	20	20	5	0	34	43	17
2017	Legal services	22	23	10	12	18	7	8	54	34	59
2017	Administration and operations	13	23	17	15	28	3	1	37	44	214
2017	Human resources	24	27	15	21	7	2	4	54	30	48
2017	Financial management	6	34	23	18	20	0	0	39	37	15
2017	Information management	16	15	15	20	15	11	7	39	43	26
2017	Information technology	10	35	25	19	8	2	0	47	28	48
2017	Project management	18	31	12	14	26	0	0	49	39	16
2017	Other services to the public	23	12	21	28	11	0	5	37	41	39
2017	None of the above	13	16	18	20	21	4	7	33	47	116
2014	Client contact centre	17	3	17	22	30	8	3	23	58	28
2014	Compliance, inspection and enforcement	8	10	8	32	16	26	0	24	65	12
2014	Communications or public affairs	18	19	7	28	15	9	5	42	50	21
2014	Legal services	6	33	20	10	18	5	8	46	32	63
2014	Administration and operations	14	20	12	23	26	3	2	36	52	239
2014	Human resources	25	35	9	11	12	4	4	65	25	44
2014	Financial management	6	36	6	39	8	0	6	45	49	16
2014	Information management	15	34	26	5	20	0	0	49	25	19
2014	Information technology	19	27	20	9	20	0	6	49	30	36
2014	Other services to the public	15	10	17	17	34	2	5	27	55	52
2014	None of the above	9	24	18	20	20	3	5	37	43	128

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	15	45	33	0	0	8	0	65	0	14
2018	Communications or public affairs	21	49	17	8	0	5	0	74	8	18
2018	Legal services	24	36	15	17	7	2	0	61	24	90
2018	Administration and operations	20	42	18	10	8	2	0	63	19	223
2018	Human resources	37	35	18	4	6	0	0	72	10	41
2018	Financial management	0	28	38	12	12	9	0	31	27	14
2018	Information management	17	35	32	10	6	0	0	52	16	20
2018	Information technology	15	56	16	10	3	0	0	71	13	31
2018	Policy	68	23	9	0	0	0	0	91	0	12
2018	Project management	20	48	24	7	0	0	0	69	7	18
2018	Other services to the public	20	44	10	11	7	5	3	70	19	45
2018	None of the above	20	31	26	8	9	6	1	54	18	121
2017	Client contact centre	9	64	20	0	0	0	6	78	0	13
2017	Communications or public affairs	16	50	19	7	9	0	0	65	16	17
2017	Legal services	32	35	17	11	0	5	0	71	11	59
2017	Administration and operations	21	35	16	14	8	7	0	60	23	214
2017	Human resources	26	44	23	3	2	2	0	71	5	48
2017	Financial management	11	41	14	9	11	14	0	60	23	15
2017	Information management	13	36	28	4	12	4	3	53	17	26
2017	Information technology	21	51	19	4	4	0	0	72	9	47
2017	Project management	37	17	40	0	5	0	0	54	5	16
2017	Other services to the public	21	41	18	10	5	3	2	64	16	39
2017	None of the above	20	29	28	13	5	4	0	52	19	116

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	42	44	14	0	0	0	0	86	0	14
2018	Communications or public affairs	33	43	19	0	0	5	0	80	0	18
2018	Legal services	43	27	17	5	2	4	0	74	8	89
2018	Administration and operations	36	40	14	4	3	3	0	78	7	222
2018	Human resources	39	42	8	8	4	0	0	81	11	42
2018	Financial management	12	54	34	0	0	0	0	66	0	13
2018	Information management	50	32	4	10	0	4	0	85	10	20
2018	Information technology	47	33	16	0	0	3	0	84	0	31
2018	Policy	68	23	0	0	0	9	0	100	0	12
2018	Project management	54	30	11	0	0	5	0	89	0	18
2018	Other services to the public	42	30	14	7	3	4	0	75	10	44
2018	None of the above	44	29	9	5	3	9	1	82	8	119
2017	Client contact centre	29	53	6	0	0	6	6	93	0	13
2017	Communications or public affairs	50	26	13	0	0	11	0	86	0	17
2017	Legal services	49	29	10	2	0	10	0	86	2	59
2017	Administration and operations	36	34	15	4	5	6	0	74	10	214
2017	Human resources	52	32	12	0	2	2	0	86	2	48
2017	Financial management	49	37	9	0	0	6	0	91	0	15
2017	Information management	35	39	15	0	0	8	3	84	0	26
2017	Information technology	42	38	14	0	4	2	0	81	4	48
2017	Project management	52	20	15	6	0	7	0	78	6	15
2017	Other services to the public	39	40	8	8	0	5	0	83	9	39
2017	None of the above	35	33	20	3	3	6	0	73	6	115
2014	Client contact centre	34	43	14	9	0	0	0	77	9	28
2014	Compliance, inspection and enforcement	24	42	8	16	0	10	0	73	18	12
2014	Communications or public affairs	43	39	9	5	0	5	0	86	5	21
2014	Legal services	43	38	10	2	2	5	0	86	3	63
2014	Administration and operations	44	34	12	4	2	3	0	81	7	239
2014	Human resources	51	34	9	0	2	4	0	88	2	44
2014	Financial management	32	53	8	0	8	0	0	85	8	16
2014	Information management	47	24	0	5	9	11	6	84	16	19
2014	Information technology	42	24	16	3	6	9	0	73	9	36
2014	Other services to the public	50	26	13	4	2	6	0	80	6	52
2014	None of the above	43	34	9	3	4	6	1	82	8	128

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	35	39	26	0	0	0	0	74	0	14
2018	Communications or public affairs	34	47	14	0	0	6	0	85	0	17
2018	Legal services	39	30	17	11	1	2	0	70	12	90
2018	Administration and operations	40	43	10	5	2	1	0	83	6	221
2018	Human resources	49	37	8	0	6	0	0	86	6	42
2018	Financial management	12	68	20	0	0	0	0	80	0	13
2018	Information management	56	26	4	6	4	4	0	86	10	20
2018	Information technology	42	46	9	3	0	0	0	87	3	31
2018	Policy	77	15	9	0	0	0	0	91	0	12
2018	Project management	43	53	4	0	0	0	0	96	0	18
2018	Other services to the public	40	39	12	9	0	0	0	79	9	44
2018	None of the above	44	28	12	9	4	4	0	74	13	119
2017	Client contact centre	55	39	0	0	0	6	0	100	0	13
2017	Communications or public affairs	39	41	19	0	0	0	0	81	0	17
2017	Legal services	37	42	12	3	0	3	2	83	4	59
2017	Administration and operations	36	43	10	7	3	1	0	80	10	214
2017	Human resources	49	43	6	2	0	0	0	92	2	48
2017	Financial management	46	35	14	0	0	5	0	86	0	16
2017	Information management	37	42	11	4	4	0	3	81	7	26
2017	Information technology	42	44	10	0	4	0	0	85	4	48
2017	Project management	37	19	27	7	5	5	0	59	13	16
2017	Other services to the public	46	40	3	8	3	0	0	87	11	39
2017	None of the above	31	39	19	5	2	5	0	73	7	116
2014	Client contact centre	30	41	25	3	0	0	0	71	3	28
2014	Compliance, inspection and enforcement	32	34	18	16	0	0	0	66	16	12
2014	Communications or public affairs	37	30	9	20	0	5	0	70	21	21
2014	Legal services	47	39	8	7	0	0	0	85	7	63
2014	Administration and operations	44	34	10	6	2	4	0	82	8	238
2014	Human resources	62	34	2	0	2	0	0	96	2	44
2014	Financial management	36	48	8	0	8	0	0	85	8	16
2014	Information management	63	19	9	0	9	0	0	82	9	19
2014	Information technology	51	25	14	6	3	2	0	77	9	36
2014	Other services to the public	40	29	11	12	5	4	0	71	18	52
2014	None of the above	39	42	7	6	2	3	1	84	9	128

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	58	37	5	0	0	0	0	95	0	14
2018	Communications or public affairs	48	46	5	0	0	0	0	95	0	18
2018	Legal services	49	27	10	10	3	1	0	77	13	91
2018	Administration and operations	51	35	5	4	4	0	0	86	9	223
2018	Human resources	51	39	5	2	4	0	0	90	6	42
2018	Financial management	12	57	24	0	7	0	0	69	7	13
2018	Information management	60	36	4	0	0	0	0	96	0	19
2018	Information technology	47	27	13	10	0	3	0	77	10	31
2018	Policy	66	25	9	0	0	0	0	91	0	11
2018	Project management	57	26	11	7	0	0	0	82	7	18
2018	Other services to the public	49	31	7	9	4	0	0	79	13	44
2018	None of the above	50	28	11	5	6	0	0	78	11	119
2017	Client contact centre	40	46	6	8	0	0	0	86	8	13
2017	Communications or public affairs	40	60	0	0	0	0	0	100	0	17
2017	Legal services	55	35	5	3	2	0	0	90	5	58
2017	Administration and operations	45	39	8	5	2	0	0	84	8	214
2017	Human resources	57	38	3	2	0	0	0	95	2	48
2017	Financial management	46	40	5	0	8	0	0	86	8	16
2017	Information management	63	16	3	12	4	0	3	81	16	26
2017	Information technology	50	38	6	4	2	0	0	87	6	48
2017	Project management	56	32	7	0	5	0	0	88	5	16
2017	Other services to the public	54	33	8	0	5	0	0	87	5	39
2017	None of the above	35	39	12	9	4	0	0	75	13	116
2014	Client contact centre	38	46	13	3	0	0	0	84	3	28
2014	Compliance, inspection and enforcement	42	50	8	0	0	0	0	92	0	12
2014	Communications or public affairs	51	26	9	14	0	0	0	77	14	21
2014	Legal services	60	29	4	6	0	0	0	89	6	63
2014	Administration and operations	49	38	7	4	2	0	0	87	6	239
2014	Human resources	67	26	5	0	2	0	0	93	2	44
2014	Financial management	75	17	0	0	8	0	0	92	8	16
2014	Information management	61	30	0	0	9	0	0	91	9	19
2014	Information technology	58	30	9	0	3	0	0	89	3	36
2014	Other services to the public	48	31	12	6	4	0	0	79	9	52
2014	None of the above	45	36	5	8	3	1	1	83	12	128

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	35	53	13	0	0	0	0	87	0	14
2018	Communications or public affairs	43	35	16	6	0	0	0	78	6	18
2018	Legal services	38	29	10	14	8	1	0	68	22	91
2018	Administration and operations	35	39	11	8	7	1	0	75	15	221
2018	Human resources	36	30	19	7	8	0	0	66	15	42
2018	Financial management	5	16	55	10	13	0	0	22	23	13
2018	Information management	43	36	0	6	11	4	0	82	18	19
2018	Information technology	38	35	20	3	3	0	0	73	7	31
2018	Policy	45	55	0	0	0	0	0	100	0	12
2018	Project management	32	45	9	14	0	0	0	77	14	18
2018	Other services to the public	28	31	25	9	7	0	0	59	16	44
2018	None of the above	41	23	14	11	9	1	0	65	21	120
2017	Client contact centre	38	25	22	15	0	0	0	63	15	12
2017	Communications or public affairs	40	28	13	5	0	14	0	79	6	17
2017	Legal services	51	27	5	14	2	2	0	79	16	59
2017	Administration and operations	34	36	15	8	7	1	0	70	15	214
2017	Human resources	46	38	13	2	0	0	0	85	2	48
2017	Financial management	30	38	14	5	14	0	0	68	19	16
2017	Information management	46	29	14	4	4	0	3	77	8	26
2017	Information technology	33	42	19	2	4	0	0	75	6	48
2017	Project management	30	26	27	5	12	0	0	56	17	16
2017	Other services to the public	48	24	12	11	5	0	0	71	16	39
2017	None of the above	28	29	29	10	3	1	0	58	13	116
2014	Client contact centre	34	37	16	13	0	0	0	71	13	28
2014	Compliance, inspection and enforcement	8	44	24	16	8	0	0	52	24	12
2014	Communications or public affairs	23	41	9	9	18	0	0	64	27	21
2014	Legal services	46	28	9	10	5	2	0	75	16	63
2014	Administration and operations	30	35	18	12	5	0	0	66	16	239
2014	Human resources	49	35	7	4	5	0	0	84	9	44
2014	Financial management	36	39	12	6	8	0	0	75	13	16
2014	Information management	56	15	11	9	9	0	0	71	18	19
2014	Information technology	35	36	11	14	3	0	0	71	17	36
2014	Other services to the public	27	37	14	17	6	0	0	64	22	52
2014	None of the above	31	36	17	11	4	2	0	67	15	128

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	58	13	0	0	0	0	87	0	14
2018	Communications or public affairs	33	50	17	0	0	0	0	83	0	18
2018	Legal services	44	24	14	11	6	1	0	68	18	89
2018	Administration and operations	36	37	12	8	6	1	0	73	15	222
2018	Human resources	38	36	15	7	5	0	0	73	12	41
2018	Financial management	5	34	37	16	7	0	0	40	23	13
2018	Information management	54	32	0	6	4	4	0	90	10	20
2018	Information technology	38	38	13	10	0	0	0	77	10	31
2018	Policy	53	47	0	0	0	0	0	100	0	12
2018	Project management	38	40	9	14	0	0	0	77	14	18
2018	Other services to the public	28	39	14	11	7	0	0	68	18	44
2018	None of the above	38	31	14	10	7	0	0	69	17	119
2017	Client contact centre	28	45	19	8	0	0	0	73	8	13
2017	Communications or public affairs	35	36	8	6	0	15	0	84	7	16
2017	Legal services	50	33	3	12	2	0	0	82	14	58
2017	Administration and operations	34	37	14	9	6	0	0	71	15	213
2017	Human resources	54	38	6	2	0	0	0	92	2	47
2017	Financial management	46	30	5	5	14	0	0	76	19	16
2017	Information management	39	43	4	4	8	0	3	84	12	26
2017	Information technology	37	46	10	2	4	0	0	83	6	48
2017	Project management	30	33	25	0	12	0	0	63	12	16
2017	Other services to the public	45	34	11	5	5	0	0	79	10	39
2017	None of the above	30	37	19	9	5	1	0	67	14	116
2014	Client contact centre	31	34	25	10	0	0	0	65	10	27
2014	Compliance, inspection and enforcement	16	44	0	24	16	0	0	60	40	12
2014	Communications or public affairs	23	34	11	14	18	0	0	57	32	21
2014	Legal services	42	32	10	13	4	0	0	74	16	63
2014	Administration and operations	32	38	15	11	4	0	0	70	15	239
2014	Human resources	50	32	8	11	0	0	0	82	11	44
2014	Financial management	48	38	0	6	8	0	0	87	13	16
2014	Information management	56	15	11	9	9	0	0	71	18	19
2014	Information technology	33	41	9	14	3	0	0	74	17	36
2014	Other services to the public	34	29	12	18	7	0	0	63	25	52
2014	None of the above	30	38	16	12	4	0	0	68	16	128

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	37	34	13	8	0	8	0	77	8	14
2018	Communications or public affairs	22	35	32	11	0	0	0	57	11	18
2018	Legal services	36	27	10	15	4	7	1	69	20	90
2018	Administration and operations	37	23	18	9	9	3	1	62	19	222
2018	Human resources	36	25	17	6	12	4	0	63	18	42
2018	Financial management	12	23	24	23	18	0	0	35	41	13
2018	Information management	33	34	8	16	4	4	0	71	21	20
2018	Information technology	29	29	28	7	3	3	0	60	10	31
2018	Policy	45	40	0	14	0	0	0	86	14	12
2018	Project management	23	28	15	30	0	0	5	53	31	18
2018	Other services to the public	23	31	18	12	7	7	2	60	20	44
2018	None of the above	40	18	12	13	10	5	3	62	24	120
2017	Client contact centre	28	34	12	19	0	6	0	66	21	13
2017	Communications or public affairs	28	29	18	5	0	19	0	71	7	17
2017	Legal services	48	22	13	14	2	2	0	70	16	59
2017	Administration and operations	31	33	15	10	9	2	0	65	19	214
2017	Human resources	32	34	19	2	6	6	0	70	9	48
2017	Financial management	16	42	22	5	14	0	0	59	19	16
2017	Information management	32	31	15	12	8	0	3	64	20	26
2017	Information technology	25	37	23	6	4	4	0	65	11	48
2017	Project management	17	34	20	0	17	12	0	58	19	16
2017	Other services to the public	49	21	13	11	5	0	0	70	16	38
2017	None of the above	24	29	25	8	5	6	3	59	14	116
2014	Client contact centre	22	24	25	17	6	4	3	49	25	28
2014	Compliance, inspection and enforcement	24	26	18	8	24	0	0	50	32	12
2014	Communications or public affairs	28	26	5	5	27	9	0	59	35	21
2014	Legal services	49	21	14	11	3	0	1	71	14	63
2014	Administration and operations	30	29	13	15	9	4	0	61	25	238
2014	Human resources	41	22	16	16	4	0	0	63	20	44
2014	Financial management	54	6	12	21	8	0	0	60	29	16
2014	Information management	41	15	26	9	9	0	0	56	18	19
2014	Information technology	35	17	28	11	6	3	0	53	18	36
2014	Other services to the public	29	21	23	9	9	8	0	54	20	52
2014	None of the above	29	23	22	12	4	9	1	58	18	128

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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Client contact centre	15	41	44	14
2018	Communications or public affairs	34	16	50	18
2018	Legal services	22	44	34	91
2018	Administration and operations	33	32	35	227
2018	Human resources	39	23	39	43
2018	Financial management	50	5	45	14
2018	Information management	40	26	33	20
2018	Information technology	19	36	45	31
2018	Policy	22	34	43	12
2018	Project management	26	7	67	18
2018	Other services to the public	22	45	33	45
2018	None of the above	22	43	35	121
2017	Client contact centre	30	34	36	13
2017	Communications or public affairs	38	29	33	17
2017	Legal services	12	54	34	59
2017	Administration and operations	25	41	33	214
2017	Human resources	34	29	36	48
2017	Financial management	29	18	52	16
2017	Information management	30	44	26	26
2017	Information technology	15	33	52	48
2017	Project management	19	44	37	16
2017	Other services to the public	8	74	18	39
2017	None of the above	19	37	44	116
2014	Client contact centre	23	36	41	28
2014	Compliance, inspection and enforcement	34	50	16	12
2014	Communications or public affairs	38	22	39	21
2014	Legal services	25	57	17	63
2014	Administration and operations	28	35	36	239
2014	Human resources	40	25	35	44
2014	Financial management	17	45	38	16
2014	Information management	25	30	45	19
2014	Information technology	22	39	38	36
2014	Other services to the public	18	44	38	52
2014	None of the above	21	41	39	128

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Legal services	15	9	25	20	27	4	20
2018	Administration and operations	12	37	35	4	7	5	74
2018	Human resources	0	35	37	0	22	6	17
2018	None of the above	28	9	27	9	25	2	29
2017	Administration and operations	14	10	47	5	15	8	56
2017	Human resources	0	16	55	18	5	5	17
2017	None of the above	43	18	28	5	0	6	23
2014	Legal services	43	7	25	12	9999	13	16
2014	Administration and operations	16	11	41	4	9999	27	67
2014	Human resources	5	12	72	0	9999	12	17
2014	Other services to the public	28	20	43	0	9999	9	10
2014	None of the above	20	33	18	15	9999	15	27

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	13	87	90
2018	Administration and operations	16	84	224
2018	Human resources	14	86	42
2018	Policy	0	100	12
2018	Other services to the public	11	89	45
2018	None of the above	14	86	122

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	49	34
2018	None of the above	41	17

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	45	34
2018	None of the above	70	17

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	12

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2018	Legal services	12
2018	Administration and operations	34
2018	None of the above	17

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	12

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	34

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	55	34
2018	None of the above	58	17

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	35	34
2018	None of the above	36	17

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	49	34
2018	None of the above	52	17

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	52	34
2018	None of the above	71	17

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	29	34
2018	None of the above	47	17

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	(%)	Total responses
2018	Legal services	45	12
2018	Administration and operations	66	34
2018	None of the above	65	17

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	12
2018	Administration and operations	24	34
2018	None of the above	44	17

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	12
2018	None of the above	0	17

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	12
2018	None of the above	0	17

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	12

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	50	34
2018	None of the above	68	17

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	27	34

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	54	34
2018	None of the above	39	17

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	29	34
2018	None of the above	29	17

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	12
2018	Administration and operations	14	34

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	28	34

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	12

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	12

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	16	34

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	25	34
2018	None of the above	41	17

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	20	31
2018	None of the above	32	15

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	12
2018	Administration and operations	14	31
2018	None of the above	0	15

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	None of the above	0	15

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	None of the above	0	15

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	12

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	12

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	12

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	20	31
2018	None of the above	41	15

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	12

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	45	31

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	12
2018	None of the above	0	15

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	45	31
2018	None of the above	48	15

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	12

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	20	31

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	30	32	7	0	0	31	0	90	0	14
2018	Communications or public affairs	11	22	23	0	0	44	0	59	0	18
2018	Legal services	21	17	28	2	4	24	5	52	9	89
2018	Administration and operations	21	21	18	5	5	25	5	60	15	222
2018	Human resources	20	28	12	8	4	27	2	67	16	42
2018	Financial management	0	7	45	7	0	42	0	12	11	13
2018	Information management	31	8	16	20	0	24	0	52	26	20
2018	Information technology	21	26	17	3	0	24	10	71	4	31
2018	Policy	40	17	0	9	9	17	8	77	23	12
2018	Project management	0	29	4	0	0	67	0	88	0	18
2018	Other services to the public	24	12	27	4	4	24	4	50	12	45
2018	None of the above	14	12	22	3	5	35	9	47	14	119
2017	Client contact centre	24	28	22	0	0	27	0	70	0	13
2017	Communications or public affairs	18	10	22	7	0	42	0	49	13	17
2017	Legal services	21	13	16	2	7	33	9	58	14	59
2017	Administration and operations	19	20	17	6	6	26	6	58	18	214
2017	Human resources	22	41	9	0	0	21	6	88	0	48
2017	Financial management	0	5	39	5	0	41	10	11	11	16
2017	Information management	19	7	24	7	7	32	3	41	21	26
2017	Information technology	21	38	15	2	2	15	8	76	5	48
2017	Project management	32	12	7	14	5	24	6	63	27	16
2017	Other services to the public	23	26	22	5	0	19	5	65	7	39
2017	None of the above	15	12	16	8	8	30	11	47	27	116
2014	Client contact centre	9	15	15	13	0	35	14	46	25	28
2014	Compliance, inspection and enforcement	0	16	24	0	0	60	0	40	0	12
2014	Communications or public affairs	9	0	18	5	5	53	11	26	25	21
2014	Legal services	22	14	18	8	5	23	9	53	20	63
2014	Administration and operations	19	17	19	6	4	30	5	55	16	239
2014	Human resources	14	35	9	4	2	22	15	76	10	44
2014	Financial management	17	19	13	8	0	37	5	63	13	16
2014	Information management	10	10	20	10	9	20	21	35	32	19
2014	Information technology	20	16	22	6	6	25	6	51	16	36
2014	Other services to the public	10	16	27	2	4	33	9	45	9	52
2014	None of the above	13	16	18	8	4	35	5	50	20	128

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	43	34	7	0	0	16	0	92	0	14
2018	Communications or public affairs	17	42	13	5	0	22	0	76	7	18
2018	Legal services	33	26	26	5	2	9	0	64	8	90
2018	Administration and operations	31	32	16	5	2	13	1	74	9	222
2018	Human resources	28	35	19	7	4	7	0	68	11	42
2018	Financial management	12	41	27	13	0	7	0	57	14	13
2018	Information management	44	41	8	0	0	8	0	92	0	20
2018	Information technology	32	49	9	0	0	10	0	90	0	31
2018	Policy	34	21	18	0	0	18	9	75	0	11
2018	Project management	26	40	10	0	0	24	0	87	0	18
2018	Other services to the public	34	23	27	9	2	5	0	60	11	45
2018	None of the above	31	22	23	6	4	12	1	62	12	117
2017	Client contact centre	26	47	6	0	0	20	0	92	0	13
2017	Communications or public affairs	40	34	27	0	0	0	0	73	0	17
2017	Legal services	36	31	13	3	7	10	0	75	11	59
2017	Administration and operations	31	35	14	6	4	9	1	74	11	211
2017	Human resources	46	34	11	2	0	8	0	86	2	47
2017	Financial management	13	43	28	10	0	0	6	60	11	16
2017	Information management	27	28	11	7	7	16	3	68	18	26
2017	Information technology	33	42	19	2	0	2	2	78	2	48
2017	Project management	32	24	20	0	5	18	0	69	6	16
2017	Other services to the public	25	46	16	0	3	10	0	79	3	39
2017	None of the above	24	30	20	8	4	12	3	63	14	115
2014	Client contact centre	23	18	31	3	0	24	0	54	4	28
2014	Compliance, inspection and enforcement	0	32	24	16	0	28	0	44	22	12
2014	Communications or public affairs	19	34	14	11	5	18	0	65	19	21
2014	Legal services	32	28	22	7	3	8	0	66	11	63
2014	Administration and operations	25	30	19	7	3	14	1	65	12	239
2014	Human resources	29	38	8	2	2	14	7	84	5	44
2014	Financial management	29	25	12	8	8	19	0	67	19	16
2014	Information management	37	24	6	5	9	20	0	76	17	19
2014	Information technology	22	27	22	3	3	23	0	64	7	36
2014	Other services to the public	21	23	26	4	4	20	2	57	9	52
2014	None of the above	24	30	15	7	3	18	4	68	12	128

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Client contact centre	0	100	14
2018	Communications or public affairs	0	100	18
2018	Legal services	5	95	88
2018	Administration and operations	7	93	226
2018	Financial management	31	69	14
2018	Policy	0	100	12
2018	Project management	0	100	18
2018	None of the above	7	93	121

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	16

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	16

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	16

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	56	16

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	43	16

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	16

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	16

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	16

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	16

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	36	16

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	31	16

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	15

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	15

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	15

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	15

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	15

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	15

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	38	15

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	41	15

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	30	32	7	0	0	23	8	90	0	14
2018	Communications or public affairs	6	16	12	0	0	67	0	65	0	17
2018	Legal services	22	13	21	5	2	32	4	55	11	88
2018	Administration and operations	23	19	21	5	4	24	5	58	13	226
2018	Human resources	22	27	15	9	0	24	3	67	12	42
2018	Financial management	6	7	36	6	12	22	11	19	28	14
2018	Information management	28	15	24	4	0	28	0	61	5	20
2018	Information technology	24	20	26	0	0	24	7	63	0	31
2018	Policy	35	15	17	0	0	33	0	74	0	12
2018	Project management	12	12	9	5	0	57	5	63	13	18
2018	Other services to the public	23	13	27	5	0	30	2	54	7	45
2018	None of the above	13	15	19	4	3	40	6	53	12	120
2017	Client contact centre	24	35	14	0	0	27	0	81	0	13
2017	Communications or public affairs	16	13	16	0	0	48	7	64	0	17
2017	Legal services	23	15	7	7	2	38	8	71	16	59
2017	Administration and operations	20	15	23	4	2	31	5	56	9	214
2017	Human resources	22	20	17	0	0	33	7	71	0	48
2017	Financial management	8	16	30	0	5	35	6	40	9	16
2017	Information management	19	17	14	0	4	30	16	67	7	26
2017	Information technology	29	33	10	0	2	23	2	83	3	48
2017	Project management	27	17	7	0	5	44	0	78	9	16
2017	Other services to the public	22	29	24	0	3	17	5	66	3	39
2017	None of the above	13	12	17	5	4	40	9	49	18	115
2014	Client contact centre	13	15	18	3	3	30	19	53	12	28
2014	Compliance, inspection and enforcement	0	26	24	0	0	50	0	52	0	12
2014	Communications or public affairs	19	14	14	0	0	54	0	71	0	21
2014	Legal services	24	22	13	0	2	33	6	75	3	63
2014	Administration and operations	21	15	20	5	2	31	6	58	10	238
2014	Human resources	24	25	9	2	2	27	11	79	7	44
2014	Financial management	17	12	15	0	0	48	8	65	0	16
2014	Information management	16	6	14	0	15	34	15	43	29	19
2014	Information technology	21	14	25	0	6	29	6	54	9	36
2014	Other services to the public	10	13	25	4	0	38	10	45	8	52
2014	None of the above	15	11	17	4	1	43	9	55	9	128

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	35	49	0	0	0	16	0	100	0	14
2018	Communications or public affairs	32	27	5	5	0	30	0	84	8	18
2018	Legal services	40	17	24	5	1	13	0	66	7	89
2018	Administration and operations	33	29	18	4	3	10	2	71	9	225
2018	Human resources	28	37	20	8	0	7	0	70	8	43
2018	Financial management	11	19	45	12	6	6	0	32	20	14
2018	Information management	39	42	12	0	0	8	0	87	0	20
2018	Information technology	32	46	13	0	0	10	0	86	0	31
2018	Policy	43	17	15	0	0	25	0	80	0	12
2018	Project management	36	34	0	5	0	24	0	93	7	18
2018	Other services to the public	32	28	22	9	2	7	0	64	12	45
2018	None of the above	30	29	21	4	3	13	1	68	8	121
2017	Client contact centre	33	40	6	0	0	20	0	92	0	13
2017	Communications or public affairs	34	44	11	0	0	11	0	88	0	17
2017	Legal services	41	29	8	7	2	13	2	81	10	59
2017	Administration and operations	32	32	14	3	3	14	1	76	7	213
2017	Human resources	42	44	7	2	0	5	0	91	2	48
2017	Financial management	21	41	27	0	5	0	6	66	6	16
2017	Information management	32	32	13	4	4	9	7	76	9	26
2017	Information technology	40	39	8	0	2	10	0	88	2	48
2017	Project management	40	35	7	0	6	13	0	85	6	15
2017	Other services to the public	32	36	18	0	3	8	2	77	3	39
2017	None of the above	24	32	16	3	4	18	3	71	9	116
2014	Client contact centre	27	17	22	3	3	28	0	61	9	28
2014	Compliance, inspection and enforcement	26	24	16	8	0	26	0	68	11	12
2014	Communications or public affairs	24	40	18	0	0	18	0	78	0	21
2014	Legal services	37	28	17	2	2	14	0	76	4	63
2014	Administration and operations	33	26	19	5	2	15	0	70	8	239
2014	Human resources	39	36	9	3	2	6	5	84	6	44
2014	Financial management	34	6	21	0	0	39	0	65	0	16
2014	Information management	30	35	5	0	15	15	0	77	17	19
2014	Information technology	36	16	20	0	6	23	0	67	7	36
2014	Other services to the public	25	23	30	0	0	22	0	62	0	52
2014	None of the above	29	26	13	4	2	23	4	74	8	128

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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	8	13	15	34	22	0	8	23	62	14
2018	Communications or public affairs	5	16	21	30	22	5	0	23	55	18
2018	Legal services	24	22	22	12	17	1	2	48	29	89
2018	Administration and operations	15	18	24	19	23	0	1	34	42	226
2018	Human resources	25	28	8	13	22	0	4	55	36	43
2018	Financial management	9	11	6	44	29	0	0	20	73	14
2018	Information management	6	30	12	30	22	0	0	36	52	20
2018	Information technology	28	24	32	6	6	0	3	54	13	30
2018	Policy	8	35	17	23	17	0	0	43	40	12
2018	Project management	17	14	40	10	14	0	5	32	26	18
2018	Other services to the public	20	17	35	9	14	3	2	39	25	44
2018	None of the above	27	22	20	16	11	1	2	51	28	122
2017	Client contact centre	9	26	32	6	20	0	6	38	28	13
2017	Communications or public affairs	20	22	9	17	33	0	0	42	50	17
2017	Legal services	25	25	12	12	24	2	0	51	37	59
2017	Administration and operations	11	23	25	16	23	0	1	35	40	214
2017	Human resources	18	19	21	8	30	3	2	38	39	47
2017	Financial management	11	27	19	16	27	0	0	38	43	16
2017	Information management	7	32	15	13	30	0	3	40	45	26
2017	Information technology	25	25	25	10	11	0	4	52	22	48
2017	Project management	13	12	32	19	24	0	0	25	43	16
2017	Other services to the public	18	30	24	10	18	0	0	48	28	39
2017	None of the above	19	21	18	17	21	1	3	42	39	116

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	20	32	32	17	0	0	0	51	17	13
2018	Communications or public affairs	17	11	34	27	6	5	0	29	35	18
2018	Legal services	14	23	26	19	17	1	0	38	36	89
2018	Administration and operations	14	22	34	18	11	0	0	37	30	226
2018	Human resources	14	16	13	25	29	0	2	31	56	43
2018	Financial management	25	6	28	16	25	0	0	31	42	14
2018	Information management	28	26	36	0	10	0	0	54	10	20
2018	Information technology	20	32	18	23	3	0	3	54	27	31
2018	Policy	0	34	43	9	15	0	0	34	23	12
2018	Project management	20	20	37	22	0	0	0	40	22	18
2018	Other services to the public	7	31	35	12	13	3	0	39	25	44
2018	None of the above	19	18	23	16	21	0	2	38	38	122
2017	Client contact centre	0	48	32	11	8	0	0	48	19	13
2017	Communications or public affairs	27	11	46	11	0	5	0	40	11	17
2017	Legal services	14	29	27	10	17	3	0	44	28	59
2017	Administration and operations	15	27	23	19	15	0	0	42	34	214
2017	Human resources	15	18	19	24	19	3	2	34	46	48
2017	Financial management	11	28	38	8	16	0	0	38	24	16
2017	Information management	29	4	39	7	15	0	7	35	23	26
2017	Information technology	13	37	27	15	4	0	4	52	20	48
2017	Project management	12	31	20	11	26	0	0	42	37	16
2017	Other services to the public	3	21	22	28	26	0	0	24	54	39
2017	None of the above	14	19	26	20	19	0	2	34	40	115

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	35	21	35	8	0	0	0	57	8	14
2018	Communications or public affairs	17	19	43	11	6	5	0	37	18	18
2018	Legal services	23	26	22	12	16	1	0	50	28	90
2018	Administration and operations	22	27	31	10	7	1	2	51	17	226
2018	Human resources	12	25	23	17	18	0	4	39	37	42
2018	Financial management	25	12	32	19	13	0	0	37	31	14
2018	Information management	39	30	12	10	10	0	0	68	20	20
2018	Information technology	21	33	26	10	7	0	3	55	18	30
2018	Policy	9	33	35	9	15	0	0	42	23	12
2018	Project management	31	12	50	0	7	0	0	43	7	18
2018	Other services to the public	13	34	29	13	6	3	2	49	20	45
2018	None of the above	26	25	19	19	9	2	1	52	28	121
2017	Client contact centre	15	44	22	14	5	0	0	59	19	13
2017	Communications or public affairs	16	36	43	0	0	5	0	55	0	17
2017	Legal services	21	37	18	8	12	2	2	60	21	59
2017	Administration and operations	24	33	19	12	11	0	1	57	24	214
2017	Human resources	14	31	26	12	12	3	2	47	25	47
2017	Financial management	19	35	32	0	5	0	8	59	6	16
2017	Information management	21	32	15	10	14	0	7	58	26	26
2017	Information technology	21	44	19	10	6	0	0	64	17	48
2017	Project management	32	36	11	14	7	0	0	68	20	16
2017	Other services to the public	15	20	29	10	23	0	3	36	34	39
2017	None of the above	19	25	21	15	16	0	4	46	32	116

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	21	21	29	28	0	0	0	42	28	14
2018	Communications or public affairs	11	16	0	46	21	5	0	29	71	18
2018	Legal services	22	27	18	17	14	1	1	49	32	89
2018	Administration and operations	15	23	27	21	13	0	1	39	35	223
2018	Human resources	14	10	24	17	35	0	0	24	52	43
2018	Financial management	15	5	36	25	19	0	0	20	44	14
2018	Information management	24	27	30	8	11	0	0	51	19	19
2018	Information technology	17	31	22	13	10	4	3	51	25	31
2018	Policy	9	25	15	32	20	0	0	33	52	12
2018	Project management	19	14	17	29	16	5	0	35	47	18
2018	Other services to the public	28	14	33	11	11	3	0	43	23	44
2018	None of the above	16	24	26	14	16	2	2	42	31	121
2017	Client contact centre	9	17	23	31	19	0	0	27	50	13
2017	Communications or public affairs	19	24	39	5	13	0	0	44	18	17
2017	Legal services	19	28	15	17	15	5	0	50	34	59
2017	Administration and operations	15	21	26	16	21	1	0	37	37	213
2017	Human resources	6	23	29	20	18	3	2	31	39	47
2017	Financial management	19	24	36	5	16	0	0	43	21	16
2017	Information management	17	0	32	16	24	4	7	19	45	26
2017	Information technology	13	19	36	23	10	0	0	31	33	48
2017	Project management	19	13	31	30	7	0	0	32	37	16
2017	Other services to the public	8	15	26	16	35	0	0	23	51	39
2017	None of the above	12	20	22	19	25	0	2	32	46	115

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	56	8	16	8	0	0	13	73	9	14
2018	Communications or public affairs	22	30	26	11	0	5	5	58	13	18
2018	Legal services	40	21	16	5	12	1	6	65	18	90
2018	Administration and operations	44	19	14	6	4	0	13	73	11	224
2018	Human resources	49	14	8	6	14	0	8	69	22	43
2018	Financial management	41	15	19	13	12	0	0	56	25	14
2018	Information management	54	22	12	0	0	0	12	86	0	20
2018	Information technology	62	23	9	3	0	0	3	87	3	31
2018	Policy	15	62	9	0	15	0	0	77	15	12
2018	Project management	54	17	12	10	7	0	0	71	17	18
2018	Other services to the public	46	11	10	11	11	5	7	64	25	44
2018	None of the above	35	23	11	12	11	1	8	64	25	122
2017	Client contact centre	58	25	11	0	0	0	6	88	0	13
2017	Communications or public affairs	36	26	13	0	0	5	19	83	0	17
2017	Legal services	31	25	21	3	12	2	5	61	17	59
2017	Administration and operations	49	19	10	5	6	0	12	77	13	212
2017	Human resources	38	18	14	12	0	3	15	69	14	47
2017	Financial management	33	46	16	5	0	0	0	79	5	16
2017	Information management	52	11	11	7	7	0	12	71	17	26
2017	Information technology	46	29	17	4	0	0	4	78	4	48
2017	Project management	36	45	12	0	7	0	0	81	7	16
2017	Other services to the public	31	18	14	13	16	3	6	53	31	38
2017	None of the above	24	23	19	11	12	0	12	53	26	116

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	49	13	22	0	8	0	8	67	8	14
2018	Communications or public affairs	17	17	34	22	5	5	0	35	29	18
2018	Legal services	31	23	19	6	20	1	0	54	26	90
2018	Administration and operations	33	21	28	9	7	0	2	55	16	226
2018	Human resources	27	16	21	17	17	0	2	44	34	43
2018	Financial management	31	16	28	19	6	0	0	47	25	14
2018	Information management	46	20	22	8	4	0	0	66	12	20
2018	Information technology	42	29	19	7	0	0	3	73	7	31
2018	Policy	17	43	25	9	6	0	0	60	15	12
2018	Project management	29	24	17	23	7	0	0	53	31	17
2018	Other services to the public	24	31	22	9	11	3	0	57	21	43
2018	None of the above	30	19	17	14	17	1	2	51	31	121
2017	Client contact centre	17	34	27	15	0	0	6	55	17	13
2017	Communications or public affairs	26	27	34	0	8	6	0	56	8	16
2017	Legal services	27	30	15	19	7	2	2	58	27	59
2017	Administration and operations	31	25	22	14	5	1	2	58	19	212
2017	Human resources	28	38	23	4	4	3	0	68	8	47
2017	Financial management	32	38	10	19	0	0	0	71	19	16
2017	Information management	20	24	30	13	4	0	10	48	19	26
2017	Information technology	37	23	19	15	4	0	2	62	19	48
2017	Project management	37	20	19	12	12	0	0	58	24	16
2017	Other services to the public	10	18	37	13	16	3	3	30	31	39
2017	None of the above	23	29	20	17	10	0	1	52	27	114

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	44	16	33	0	8	0	0	60	8	14
2018	Communications or public affairs	22	27	32	6	8	5	0	52	14	18
2018	Legal services	29	33	18	10	6	1	4	64	17	91
2018	Administration and operations	25	38	21	11	3	1	2	64	14	225
2018	Human resources	30	34	27	8	2	0	0	63	10	42
2018	Financial management	15	30	35	20	0	0	0	45	20	13
2018	Information management	20	35	18	26	0	0	0	56	26	20
2018	Information technology	25	38	20	7	3	0	7	68	11	31
2018	Policy	60	9	32	0	0	0	0	68	0	12
2018	Project management	25	29	28	7	12	0	0	53	19	18
2018	Other services to the public	34	28	26	4	5	3	0	64	9	44
2018	None of the above	30	30	16	7	12	1	3	63	20	121
2017	Client contact centre	23	50	21	6	0	0	0	73	6	13
2017	Communications or public affairs	23	6	45	0	20	6	0	30	21	16
2017	Legal services	33	33	18	7	2	5	3	72	9	59
2017	Administration and operations	27	29	22	13	7	0	3	57	20	212
2017	Human resources	29	33	22	6	7	3	0	64	14	47
2017	Financial management	41	30	14	10	5	0	0	71	16	16
2017	Information management	15	44	15	4	20	0	3	60	24	26
2017	Information technology	29	35	19	10	4	0	2	66	15	48
2017	Project management	24	32	19	14	12	0	0	55	26	16
2017	Other services to the public	25	30	24	13	3	3	3	58	16	39
2017	None of the above	23	29	24	14	5	1	4	55	20	115

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	21	34	45	0	0	0	0	55	0	14
2018	Communications or public affairs	17	33	24	21	0	5	0	52	22	18
2018	Legal services	29	36	17	8	6	2	1	68	15	91
2018	Administration and operations	22	29	28	12	8	1	0	51	21	225
2018	Human resources	20	20	34	22	4	0	0	40	26	42
2018	Financial management	19	33	24	11	14	0	0	51	24	13
2018	Information management	39	29	16	16	0	0	0	68	16	20
2018	Information technology	26	17	28	16	10	0	3	44	27	31
2018	Policy	8	43	15	26	9	0	0	51	34	12
2018	Project management	19	26	22	19	14	0	0	45	33	18
2018	Other services to the public	25	38	19	13	2	3	0	65	16	44
2018	None of the above	27	24	17	11	17	1	2	53	29	121
2017	Client contact centre	0	65	19	15	0	0	0	65	15	13
2017	Communications or public affairs	23	25	27	13	6	6	0	51	21	16
2017	Legal services	22	37	27	3	3	3	5	64	7	59
2017	Administration and operations	23	27	22	16	11	0	0	50	27	212
2017	Human resources	20	34	26	13	7	0	0	54	21	47
2017	Financial management	19	38	33	5	5	0	0	57	10	16
2017	Information management	18	31	12	18	15	0	7	52	35	26
2017	Information technology	19	40	19	13	6	0	2	61	20	47
2017	Project management	19	39	5	32	5	0	0	58	37	16
2017	Other services to the public	28	31	17	17	8	0	0	58	25	39
2017	None of the above	25	26	22	17	5	0	5	54	23	115

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	49	16	35	0	0	0	0	65	0	14
2018	Communications or public affairs	35	27	11	15	5	5	0	66	22	18
2018	Legal services	39	29	18	7	3	1	2	71	10	91
2018	Administration and operations	29	32	23	9	5	0	2	62	15	224
2018	Human resources	21	28	26	17	8	0	0	49	25	42
2018	Financial management	16	22	42	13	7	0	0	38	20	13
2018	Information management	39	23	28	10	0	0	0	62	10	20
2018	Information technology	26	26	32	10	3	0	3	53	14	31
2018	Policy	34	9	34	23	0	0	0	42	23	12
2018	Project management	16	31	31	16	7	0	0	47	23	18
2018	Other services to the public	36	36	19	1	4	3	0	74	6	45
2018	None of the above	36	22	17	10	10	2	2	61	21	121
2017	Client contact centre	25	42	15	12	0	0	6	71	13	13
2017	Communications or public affairs	23	35	19	18	6	0	0	57	24	16
2017	Legal services	35	32	16	7	2	3	5	73	9	59
2017	Administration and operations	31	30	22	9	6	1	0	62	16	212
2017	Human resources	26	21	27	13	7	5	0	50	22	47
2017	Financial management	27	33	30	5	5	0	0	60	10	16
2017	Information management	21	29	24	4	20	0	3	52	24	26
2017	Information technology	29	23	31	8	6	0	2	53	15	48
2017	Project management	39	26	24	7	5	0	0	64	12	16
2017	Other services to the public	41	35	17	5	0	3	0	77	5	39
2017	None of the above	33	29	16	10	4	2	5	67	15	115

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	70	22	8	0	0	0	0	92	0	13
2018	Communications or public affairs	44	23	22	5	0	5	0	71	6	18
2018	Legal services	36	25	17	9	11	1	1	62	20	91
2018	Administration and operations	28	30	26	12	3	1	1	58	16	223
2018	Human resources	20	15	37	19	7	3	0	36	26	40
2018	Financial management	20	10	58	12	0	0	0	30	12	13
2018	Information management	58	20	16	0	6	0	0	78	6	20
2018	Information technology	27	37	16	17	0	0	3	66	17	31
2018	Policy	47	18	9	16	9	0	0	65	25	11
2018	Project management	26	12	39	17	5	0	0	38	22	18
2018	Other services to the public	46	26	13	7	2	5	0	76	9	44
2018	None of the above	34	29	15	9	10	1	2	65	20	120
2017	Client contact centre	33	50	11	0	0	0	6	88	0	13
2017	Communications or public affairs	39	34	21	0	0	6	0	78	0	15
2017	Legal services	31	37	17	8	2	2	3	72	10	59
2017	Administration and operations	30	29	24	11	5	0	1	59	16	211
2017	Human resources	26	27	25	13	9	0	0	53	23	47
2017	Financial management	32	36	24	8	0	0	0	68	8	16
2017	Information management	33	28	11	10	11	0	7	66	22	26
2017	Information technology	33	31	21	10	2	0	2	66	13	48
2017	Project management	45	26	14	0	11	5	0	75	11	16
2017	Other services to the public	25	29	28	11	5	0	3	56	16	39
2017	None of the above	32	33	18	9	3	2	3	69	12	112

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	84	8	8	0	0	0	0	92	0	14
2018	Communications or public affairs	51	22	11	11	0	5	0	77	12	18
2018	Legal services	50	24	16	2	5	1	1	76	7	91
2018	Administration and operations	50	25	13	4	4	0	3	78	8	222
2018	Human resources	59	18	8	4	10	0	2	77	15	42
2018	Financial management	65	22	13	0	0	0	0	87	0	13
2018	Information management	68	22	10	0	0	0	0	90	0	20
2018	Information technology	51	36	3	3	3	0	3	90	7	31
2018	Policy	60	15	9	8	9	0	0	75	17	12
2018	Project management	36	31	7	14	12	0	0	67	26	18
2018	Other services to the public	43	28	12	2	9	3	2	75	12	43
2018	None of the above	45	26	9	7	10	1	2	73	18	120
2017	Client contact centre	44	17	31	8	0	0	0	61	8	13
2017	Communications or public affairs	62	32	6	0	0	0	0	94	0	16
2017	Legal services	66	20	9	5	0	0	0	86	5	59
2017	Administration and operations	50	30	12	4	2	0	2	82	6	214
2017	Human resources	73	16	9	2	0	0	0	89	2	48
2017	Financial management	86	14	0	0	0	0	0	100	0	16
2017	Information management	46	20	24	0	7	0	3	68	7	26
2017	Information technology	54	29	8	2	0	0	6	89	2	48
2017	Project management	57	26	0	12	0	5	0	87	13	16
2017	Other services to the public	51	27	16	0	5	0	0	79	5	39
2017	None of the above	41	25	18	9	6	0	2	67	15	115

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	77	16	0	0	8	0	0	92	8	14
2018	Communications or public affairs	84	5	5	0	0	5	0	94	0	18
2018	Legal services	73	13	6	1	3	1	4	90	4	91
2018	Administration and operations	65	17	6	3	2	0	7	89	5	224
2018	Human resources	68	20	2	0	6	2	2	92	6	42
2018	Financial management	65	35	0	0	0	0	0	100	0	13
2018	Information management	68	15	6	0	0	0	11	93	0	19
2018	Information technology	79	14	3	0	0	0	3	96	0	30
2018	Policy	91	9	0	0	0	0	0	100	0	12
2018	Project management	56	24	8	5	7	0	0	80	12	18
2018	Other services to the public	60	18	10	4	0	3	4	84	5	44
2018	None of the above	65	13	5	2	6	1	8	86	8	121

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	80	20	0	0	0	0	0	100	0	14
2018	Communications or public affairs	61	17	17	0	0	5	0	82	0	18
2018	Legal services	74	12	5	0	1	2	6	94	1	91
2018	Administration and operations	70	9	7	4	3	1	6	85	8	223
2018	Human resources	73	6	14	0	6	0	2	80	6	42
2018	Financial management	63	11	13	13	0	0	0	73	13	13
2018	Information management	68	12	8	6	0	6	0	85	6	20
2018	Information technology	80	10	3	0	3	0	3	93	3	31
2018	Policy	100	0	0	0	0	0	0	100	0	12
2018	Project management	91	9	0	0	0	0	0	100	0	18
2018	Other services to the public	59	19	10	0	7	3	3	82	7	45
2018	None of the above	71	12	2	6	2	1	6	89	8	119
2017	Client contact centre	61	17	6	9	0	0	6	83	10	13
2017	Communications or public affairs	95	0	0	0	0	5	0	100	0	17
2017	Legal services	84	11	2	2	2	0	0	95	3	59
2017	Administration and operations	69	13	8	3	4	0	2	84	8	212
2017	Human resources	84	7	0	0	3	0	6	97	3	48
2017	Financial management	68	27	5	0	0	0	0	95	0	16
2017	Information management	74	15	0	0	4	0	7	96	4	26
2017	Information technology	73	10	2	4	2	0	8	91	7	48
2017	Project management	74	20	5	0	0	0	0	95	0	16
2017	Other services to the public	84	7	3	3	3	0	0	91	6	39
2017	None of the above	69	9	6	3	3	1	9	87	7	115

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	89	0	5	6	0	0	0	89	6	13
2018	Communications or public affairs	46	33	16	0	0	5	0	83	0	18
2018	Legal services	56	30	8	1	2	1	2	88	3	90
2018	Administration and operations	54	23	12	3	4	0	4	82	6	225
2018	Human resources	49	22	24	2	2	0	0	72	4	42
2018	Financial management	42	27	25	6	0	0	0	69	6	14
2018	Information management	54	16	16	8	6	0	0	70	14	20
2018	Information technology	64	19	7	3	3	0	3	86	7	31
2018	Policy	68	8	24	0	0	0	0	76	0	12
2018	Project management	50	36	14	0	0	0	0	86	0	18
2018	Other services to the public	46	39	8	2	0	3	3	89	2	45
2018	None of the above	65	21	6	3	3	0	3	88	6	119
2017	Client contact centre	39	39	5	17	0	0	0	78	17	13
2017	Communications or public affairs	58	17	20	5	0	0	0	75	5	17
2017	Legal services	62	28	7	0	3	0	0	90	3	59
2017	Administration and operations	51	29	11	3	4	0	1	81	8	214
2017	Human resources	67	22	2	0	3	0	6	95	3	48
2017	Financial management	66	15	14	0	5	0	0	81	5	16
2017	Information management	51	28	7	4	8	0	3	81	12	26
2017	Information technology	54	25	8	4	2	0	6	84	7	48
2017	Project management	61	27	12	0	0	0	0	88	0	16
2017	Other services to the public	63	20	15	3	0	0	0	83	3	39
2017	None of the above	58	23	6	6	1	1	5	86	7	115

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	73	7	6	14	0	0	0	80	14	13
2018	Communications or public affairs	44	22	21	8	0	5	0	70	8	18
2018	Legal services	54	19	15	3	6	1	2	76	8	88
2018	Administration and operations	60	17	8	6	4	0	4	81	11	225
2018	Human resources	53	26	12	5	2	0	2	80	8	42
2018	Financial management	42	45	6	6	0	0	0	88	6	14
2018	Information management	62	30	4	4	0	0	0	92	4	19
2018	Information technology	59	19	12	7	0	0	3	81	7	31
2018	Policy	85	9	6	0	0	0	0	94	0	12
2018	Project management	63	22	15	0	0	0	0	85	0	17
2018	Other services to the public	49	22	13	3	9	5	0	75	12	45
2018	None of the above	60	16	12	6	4	0	3	78	10	119
2017	Client contact centre	54	25	11	9	0	0	0	79	9	13
2017	Communications or public affairs	67	22	11	0	0	0	0	89	0	17
2017	Legal services	69	21	7	3	0	0	0	90	3	59
2017	Administration and operations	61	22	8	3	5	0	1	84	8	213
2017	Human resources	60	22	4	4	5	2	2	86	10	48
2017	Financial management	81	5	14	0	0	0	0	86	0	16
2017	Information management	55	15	7	8	12	0	3	72	20	26
2017	Information technology	59	19	10	2	2	2	6	84	5	48
2017	Project management	61	27	7	0	5	0	0	88	5	16
2017	Other services to the public	62	29	3	0	5	0	0	92	5	38
2017	None of the above	51	27	8	3	3	1	6	84	7	116

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	63	5	0	0	0	0	31	100	0	13
2018	Communications or public affairs	33	19	10	0	0	5	33	84	0	18
2018	Legal services	47	18	3	2	0	1	29	93	2	88
2018	Administration and operations	56	9	4	2	0	0	28	91	3	221
2018	Human resources	53	13	7	4	0	0	24	86	5	41
2018	Financial management	72	6	5	0	0	0	16	94	0	14
2018	Information management	61	4	4	4	0	0	27	89	6	20
2018	Information technology	74	9	7	0	0	0	11	93	0	31
2018	Policy	77	15	0	0	0	0	9	100	0	12
2018	Project management	45	16	7	0	0	0	33	90	0	18
2018	Other services to the public	55	11	1	0	0	5	28	98	0	44
2018	None of the above	53	12	5	3	2	0	25	86	7	119
2017	Client contact centre	54	19	5	0	0	0	22	93	0	13
2017	Communications or public affairs	58	13	11	0	0	0	18	87	0	17
2017	Legal services	61	21	7	0	0	0	12	92	0	59
2017	Administration and operations	55	13	3	2	3	0	24	89	7	214
2017	Human resources	59	14	5	0	3	0	19	89	4	48
2017	Financial management	54	19	5	0	0	0	22	94	0	16
2017	Information management	64	8	9	0	4	0	15	85	4	26
2017	Information technology	59	10	8	2	0	0	21	87	3	48
2017	Project management	47	14	7	0	0	0	32	90	0	16
2017	Other services to the public	56	6	13	2	0	0	21	80	3	39
2017	None of the above	48	10	6	1	0	0	35	88	2	115

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	92	0	0	0	0	0	8	100	0	13
2018	Communications or public affairs	48	27	14	0	0	5	5	85	0	18
2018	Legal services	60	14	8	4	2	1	11	84	7	90
2018	Administration and operations	58	22	8	1	3	1	7	87	4	225
2018	Human resources	63	6	15	2	5	3	4	76	8	42
2018	Financial management	61	20	0	7	0	0	12	93	7	14
2018	Information management	62	16	8	4	6	0	4	81	10	20
2018	Information technology	71	19	3	0	3	0	3	93	3	31
2018	Policy	85	0	15	0	0	0	0	85	0	12
2018	Project management	40	36	7	7	0	0	10	85	8	18
2018	Other services to the public	45	18	18	10	2	3	5	68	13	43
2018	None of the above	60	15	9	5	3	0	8	81	9	120
2017	Client contact centre	57	26	9	8	0	0	0	83	8	13
2017	Communications or public affairs	90	10	0	0	0	0	0	100	0	15
2017	Legal services	69	17	9	4	0	0	2	87	4	59
2017	Administration and operations	59	21	8	3	3	0	5	85	7	213
2017	Human resources	67	11	10	0	3	0	9	86	3	48
2017	Financial management	56	27	8	0	0	0	8	91	0	16
2017	Information management	66	13	4	5	0	0	13	90	5	24
2017	Information technology	64	10	13	0	2	2	8	84	2	48
2017	Project management	86	7	7	0	0	0	0	93	0	16
2017	Other services to the public	52	31	11	3	0	0	3	86	3	38
2017	None of the above	55	18	11	4	1	0	12	83	5	115

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	75	0	0	17	0	0	8	82	18	13
2018	Communications or public affairs	55	11	10	5	8	5	6	74	15	18
2018	Legal services	50	15	9	5	16	1	5	69	22	90
2018	Administration and operations	49	15	15	6	9	0	6	68	16	224
2018	Human resources	69	10	6	9	2	0	4	82	12	41
2018	Financial management	33	39	19	9	0	0	0	72	9	14
2018	Information management	57	12	21	4	0	0	6	73	4	20
2018	Information technology	73	10	7	0	7	0	3	86	7	31
2018	Policy	92	0	0	8	0	0	0	92	8	12
2018	Project management	55	12	16	17	0	0	0	67	17	18
2018	Other services to the public	37	23	14	6	15	3	3	63	22	45
2018	None of the above	42	14	15	8	13	1	6	61	23	120
2017	Client contact centre	67	9	9	0	0	0	14	89	0	13
2017	Communications or public affairs	76	24	0	0	0	0	0	100	0	17
2017	Legal services	51	13	9	7	17	0	3	66	25	59
2017	Administration and operations	53	17	10	6	8	1	4	74	15	214
2017	Human resources	70	10	7	3	5	0	5	84	8	48
2017	Financial management	40	33	22	0	5	0	0	72	5	16
2017	Information management	43	15	8	9	21	0	3	61	31	26
2017	Information technology	58	25	10	2	0	0	4	87	2	48
2017	Project management	39	36	19	6	0	0	0	75	6	16
2017	Other services to the public	38	28	16	7	5	3	3	70	13	39
2017	None of the above	45	20	12	5	12	1	5	69	18	116

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	77	6	8	0	8	0	0	83	8	13
2018	Communications or public affairs	41	32	22	5	0	0	0	73	5	18
2018	Legal services	57	22	11	4	1	1	5	83	5	90
2018	Administration and operations	47	28	17	1	2	0	4	78	4	225
2018	Human resources	45	27	13	6	4	0	4	75	11	41
2018	Financial management	57	43	0	0	0	0	0	100	0	14
2018	Information management	46	32	12	4	0	0	6	83	4	20
2018	Information technology	54	23	17	3	0	0	3	79	3	31
2018	Policy	66	9	25	0	0	0	0	75	0	12
2018	Project management	45	26	12	11	0	7	0	76	11	18
2018	Other services to the public	45	43	2	0	2	5	3	95	2	44
2018	None of the above	57	20	8	4	4	0	6	83	9	119
2017	Client contact centre	35	26	14	19	0	0	6	65	20	13
2017	Communications or public affairs	48	30	22	0	0	0	0	78	0	17
2017	Legal services	58	29	10	0	0	2	2	89	0	59
2017	Administration and operations	47	32	12	3	4	0	2	81	7	212
2017	Human resources	63	12	7	13	0	0	5	79	13	48
2017	Financial management	50	36	8	0	5	0	0	86	5	16
2017	Information management	35	44	15	0	3	0	3	81	3	26
2017	Information technology	48	27	13	2	0	0	10	84	2	48
2017	Project management	45	32	12	0	0	0	10	87	0	16
2017	Other services to the public	50	21	16	8	6	0	0	70	13	39
2017	None of the above	47	25	11	3	3	1	9	80	7	116

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	41	29	8	0	0	0	64	8	14
2018	Communications or public affairs	5	27	68	0	0	0	0	32	0	18
2018	Legal services	15	27	33	16	8	1	0	43	24	91
2018	Administration and operations	13	32	40	11	4	0	0	45	15	226
2018	Human resources	12	18	31	26	13	0	0	30	39	43
2018	Financial management	20	13	34	20	13	0	0	33	34	13
2018	Information management	28	23	32	16	0	0	0	52	16	20
2018	Information technology	7	35	52	3	0	3	0	43	3	31
2018	Policy	9	43	34	15	0	0	0	51	15	12
2018	Project management	10	26	29	28	7	0	0	36	35	18
2018	Other services to the public	11	29	29	19	9	3	0	41	29	45
2018	None of the above	14	29	27	23	7	0	0	43	30	121
2017	Client contact centre	19	27	47	8	0	0	0	45	8	13
2017	Communications or public affairs	23	23	54	0	0	0	0	46	0	17
2017	Legal services	19	26	34	15	5	0	0	46	20	59
2017	Administration and operations	11	26	45	13	4	0	0	38	17	213
2017	Human resources	6	29	44	16	5	0	0	35	21	48
2017	Financial management	11	41	30	14	5	0	0	51	19	16
2017	Information management	8	32	34	11	15	0	0	40	26	26
2017	Information technology	19	31	31	13	4	0	2	51	17	48
2017	Project management	5	32	45	10	7	0	0	37	17	16
2017	Other services to the public	0	28	38	24	10	0	0	28	34	39
2017	None of the above	13	24	36	18	9	0	0	37	27	115

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	8	16	34	13	29	0	0	42	23	14
2018	Communications or public affairs	5	30	26	22	11	5	0	35	37	18
2018	Legal services	14	20	32	24	10	1	0	34	34	86
2018	Administration and operations	5	19	38	26	10	0	0	36	25	224
2018	Human resources	17	28	31	6	14	0	2	21	47	42
2018	Financial management	21	14	46	12	7	0	0	19	35	13
2018	Information management	16	4	59	16	5	0	0	21	20	20
2018	Information technology	0	13	57	27	3	0	0	31	13	30
2018	Policy	0	15	42	43	0	0	0	43	15	12
2018	Project management	17	28	34	16	5	0	0	21	45	18
2018	Other services to the public	14	18	32	22	10	3	2	34	33	44
2018	None of the above	16	19	29	18	17	0	1	35	35	118
2017	Client contact centre	9	17	44	29	0	0	0	29	27	13
2017	Communications or public affairs	0	0	48	23	29	0	0	52	0	17
2017	Legal services	2	19	48	21	8	0	2	29	21	58
2017	Administration and operations	4	24	40	20	10	0	1	31	28	214
2017	Human resources	8	20	38	18	13	0	4	32	29	48
2017	Financial management	0	24	36	35	5	0	0	41	24	16
2017	Information management	15	24	42	13	6	0	0	20	38	26
2017	Information technology	2	21	37	38	2	0	0	40	23	48
2017	Project management	0	24	53	17	6	0	0	24	24	16
2017	Other services to the public	11	23	35	23	7	0	0	31	34	39
2017	None of the above	13	20	37	21	6	1	2	28	34	116

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	35	28	21	7	8	0	64	15	14
2018	Communications or public affairs	51	12	32	0	0	6	67	0	17
2018	Legal services	33	28	21	8	7	2	63	16	90
2018	Administration and operations	23	45	17	8	3	3	71	11	227
2018	Human resources	16	42	20	14	6	2	59	20	42
2018	Financial management	0	37	29	22	6	6	39	30	14
2018	Information management	37	32	24	0	0	6	74	0	20
2018	Information technology	25	46	12	3	7	7	77	11	31
2018	Policy	43	57	0	0	0	0	100	0	12
2018	Project management	19	44	12	14	0	11	71	15	18
2018	Other services to the public	27	25	20	18	4	6	55	24	45
2018	None of the above	15	37	22	7	10	9	57	19	122
2017	Client contact centre	34	24	6	14	0	22	74	18	13
2017	Communications or public affairs	16	19	32	22	0	11	40	24	17
2017	Legal services	21	44	15	9	6	5	68	16	58
2017	Administration and operations	19	37	19	12	7	5	59	21	214
2017	Human resources	19	43	26	10	0	3	63	10	48
2017	Financial management	5	32	30	5	22	6	40	29	16
2017	Information management	8	49	12	8	13	10	63	24	26
2017	Information technology	13	44	25	4	6	8	61	11	48
2017	Project management	45	24	7	0	12	12	79	14	16
2017	Other services to the public	13	41	5	16	12	13	62	32	39
2017	None of the above	10	39	21	16	8	8	52	25	115

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	51	14	0	8	0	79	8	14
2018	Communications or public affairs	26	38	24	5	0	5	68	6	18
2018	Legal services	25	30	13	15	14	3	57	30	91
2018	Administration and operations	18	39	20	14	8	1	58	22	226
2018	Human resources	15	33	17	27	7	0	49	34	42
2018	Financial management	0	37	23	28	0	13	42	32	14
2018	Information management	33	35	22	6	4	0	68	10	20
2018	Information technology	19	49	18	7	3	4	70	10	31
2018	Policy	34	51	0	6	0	9	93	7	12
2018	Project management	19	36	24	7	7	7	59	15	18
2018	Other services to the public	24	25	16	14	18	4	51	33	45
2018	None of the above	22	30	12	19	14	4	53	34	122
2017	Client contact centre	10	50	7	24	0	10	66	26	12
2017	Communications or public affairs	22	34	32	6	0	5	59	6	17
2017	Legal services	22	40	18	14	5	2	63	19	59
2017	Administration and operations	15	37	20	18	8	2	53	27	213
2017	Human resources	25	48	10	15	0	2	75	15	48
2017	Financial management	0	40	24	17	5	14	47	26	16
2017	Information management	13	43	8	16	12	9	61	30	26
2017	Information technology	10	56	21	10	0	2	68	11	48
2017	Project management	31	27	19	14	10	0	58	24	16
2017	Other services to the public	16	35	20	16	8	6	54	25	39
2017	None of the above	13	37	19	16	13	3	51	30	115

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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	16	20	37	7	21	0	0	16	84	14
2018	Communications or public affairs	17	16	10	30	17	11	0	19	81	18
2018	Legal services	33	18	17	11	14	2	3	35	65	91
2018	Administration and operations	21	26	23	13	14	3	1	21	79	227
2018	Human resources	24	29	17	9	16	0	6	26	74	43
2018	Financial management	0	20	55	6	19	0	0	0	100	14
2018	Information management	10	29	8	16	36	0	0	10	90	20
2018	Information technology	34	22	29	6	6	3	0	35	65	31
2018	Policy	23	17	20	32	8	0	0	23	77	12
2018	Project management	33	19	21	17	10	0	0	33	67	18
2018	Other services to the public	36	20	9	14	11	9	0	40	60	45
2018	None of the above	33	21	22	10	12	2	0	34	66	121
2017	Client contact centre	29	22	23	6	9	0	9	32	68	13
2017	Communications or public affairs	13	38	5	26	17	0	0	13	87	17
2017	Legal services	24	19	14	19	19	6	0	25	75	59
2017	Administration and operations	18	25	24	13	15	5	0	19	81	213
2017	Human resources	30	15	25	11	10	5	4	32	68	48
2017	Financial management	22	19	24	16	19	0	0	22	78	16
2017	Information management	27	27	8	7	19	12	0	31	69	26
2017	Information technology	33	27	21	10	4	2	2	35	65	48
2017	Project management	6	19	31	17	20	7	0	7	93	16
2017	Other services to the public	24	18	20	9	16	13	0	27	73	39
2017	None of the above	25	21	17	12	21	5	0	26	74	116

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	44	12
2018	Communications or public affairs	38	13
2018	Legal services	22	56
2018	Administration and operations	22	171
2018	Human resources	21	31
2018	Financial management	16	14
2018	Information management	29	18
2018	Information technology	41	20
2018	Project management	18	12
2018	Other services to the public	43	24
2018	None of the above	25	78
2017	Communications or public affairs	38	15
2017	Legal services	28	41
2017	Administration and operations	25	164
2017	Human resources	32	29
2017	Financial management	30	13
2017	Information management	18	16
2017	Information technology	23	30
2017	Project management	41	14
2017	Other services to the public	16	24
2017	None of the above	23	79

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	48	12
2018	Communications or public affairs	57	13
2018	Legal services	38	56
2018	Administration and operations	37	171
2018	Human resources	29	31
2018	Financial management	37	14
2018	Information management	45	18
2018	Information technology	41	20
2018	Project management	33	12
2018	Other services to the public	41	24
2018	None of the above	41	78
2017	Communications or public affairs	12	15
2017	Legal services	34	41
2017	Administration and operations	32	164
2017	Human resources	38	29
2017	Financial management	45	13
2017	Information management	27	16
2017	Information technology	40	30
2017	Project management	35	14
2017	Other services to the public	38	24
2017	None of the above	41	79

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	32	12
2018	Communications or public affairs	38	13
2018	Legal services	20	56
2018	Administration and operations	20	171
2018	Human resources	28	31
2018	Financial management	19	14
2018	Information management	11	18
2018	Information technology	9	20
2018	Project management	23	12
2018	Other services to the public	21	24
2018	None of the above	26	78
2017	Communications or public affairs	0	15
2017	Legal services	22	41
2017	Administration and operations	18	164
2017	Human resources	31	29
2017	Financial management	7	13
2017	Information management	23	16
2017	Information technology	10	30
2017	Project management	20	14
2017	Other services to the public	20	24
2017	None of the above	22	79

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	15	12
2018	Communications or public affairs	64	13
2018	Legal services	14	56
2018	Administration and operations	46	171
2018	Human resources	52	31
2018	Financial management	56	14
2018	Information management	44	18
2018	Information technology	70	20
2018	Project management	59	12
2018	Other services to the public	25	24
2018	None of the above	28	78
2017	Communications or public affairs	56	15
2017	Legal services	26	41
2017	Administration and operations	43	164
2017	Human resources	35	29
2017	Financial management	51	13
2017	Information management	34	16
2017	Information technology	53	30
2017	Project management	65	14
2017	Other services to the public	27	24
2017	None of the above	30	79

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	9	12
2018	Communications or public affairs	30	13
2018	Legal services	4	56
2018	Administration and operations	4	171
2018	Human resources	12	31
2018	Financial management	0	14
2018	Information management	16	18
2018	Information technology	5	20
2018	Project management	8	12
2018	Other services to the public	5	24
2018	None of the above	9	78
2017	Communications or public affairs	6	15
2017	Legal services	5	41
2017	Administration and operations	11	164
2017	Human resources	0	29
2017	Financial management	7	13
2017	Information management	12	16
2017	Information technology	0	30
2017	Project management	6	14
2017	Other services to the public	8	24
2017	None of the above	9	79

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	8	12
2018	Communications or public affairs	34	13
2018	Legal services	34	56
2018	Administration and operations	30	171
2018	Human resources	37	31
2018	Financial management	25	14
2018	Information management	29	18
2018	Information technology	19	20
2018	Project management	26	12
2018	Other services to the public	47	24
2018	None of the above	32	78

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	43	12
2018	Communications or public affairs	43	13
2018	Legal services	40	56
2018	Administration and operations	33	171
2018	Human resources	41	31
2018	Financial management	29	14
2018	Information management	29	18
2018	Information technology	31	20
2018	Project management	39	12
2018	Other services to the public	46	24
2018	None of the above	36	78
2017	Communications or public affairs	43	15
2017	Legal services	62	41
2017	Administration and operations	47	164
2017	Human resources	59	29
2017	Financial management	48	13
2017	Information management	29	16
2017	Information technology	30	30
2017	Project management	45	14
2017	Other services to the public	44	24
2017	None of the above	52	79

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Client contact centre	15	41	9	8	9	17	12
2018	Communications or public affairs	0	28	18	15	8	30	13
2018	Legal services	7	41	16	6	8	22	54
2018	Administration and operations	5	50	19	11	5	11	159
2018	Human resources	5	42	7	22	5	18	31
2018	Financial management	0	83	5	6	0	6	14
2018	Information management	0	30	18	18	8	26	16
2018	Information technology	3	65	11	11	6	4	19
2018	Project management	0	45	26	11	6	11	11
2018	Other services to the public	5	50	29	9	0	8	24
2018	None of the above	6	49	18	11	4	11	77
2017	Communications or public affairs	0	61	9	0	6	25	15
2017	Legal services	3	46	24	12	5	10	39
2017	Administration and operations	6	53	20	8	4	9	155
2017	Human resources	3	33	31	13	3	16	28
2017	Financial management	7	42	25	6	7	13	13
2017	Information management	6	42	8	22	12	10	15
2017	Information technology	3	60	27	3	0	7	30
2017	Project management	0	56	31	0	6	6	14
2017	Other services to the public	9	64	7	11	0	8	25
2017	None of the above	7	50	11	11	3	18	77

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Client contact centre	18	82	12
2018	Communications or public affairs	29	71	13
2018	Legal services	39	61	55
2018	Administration and operations	37	63	169
2018	Human resources	22	78	31
2018	Financial management	28	72	14
2018	Information management	21	79	17
2018	Information technology	45	55	19
2018	Project management	24	76	12
2018	Other services to the public	34	66	24
2018	None of the above	29	71	75

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	0	25	42	8	9	0	15	30	21	12
2018	Communications or public affairs	0	18	28	8	30	8	8	22	45	13
2018	Legal services	11	21	11	21	23	0	13	36	51	56
2018	Administration and operations	10	24	12	20	23	0	10	38	48	167
2018	Human resources	35	24	19	9	10	3	0	60	20	31
2018	Financial management	11	19	12	29	12	6	9	36	49	14
2018	Information management	7	21	13	28	19	12	0	32	53	17
2018	Information technology	15	48	15	14	9	0	0	62	23	20
2018	Project management	10	14	31	23	8	15	0	28	36	12
2018	Other services to the public	13	34	9	8	16	4	16	58	30	24
2018	None of the above	7	19	31	18	20	3	3	28	40	78
2017	Communications or public affairs	13	28	6	34	6	6	6	47	46	15
2017	Legal services	21	24	7	12	29	2	5	48	44	41
2017	Administration and operations	8	25	13	18	26	1	9	37	49	165
2017	Human resources	30	28	0	14	13	0	14	68	32	29
2017	Financial management	7	21	42	7	23	0	0	28	31	13
2017	Information management	0	31	7	20	24	10	7	38	54	16
2017	Information technology	13	20	27	13	7	10	10	42	25	30
2017	Project management	15	28	0	16	21	6	14	54	46	14
2017	Other services to the public	3	19	17	25	23	5	8	25	55	25
2017	None of the above	4	24	17	23	23	1	8	31	51	81

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	0	9	17	0	58	6	9	11	69	12
2018	Communications or public affairs	0	0	34	13	38	8	8	0	60	13
2018	Legal services	5	16	10	17	42	2	8	23	65	56
2018	Administration and operations	3	13	15	22	39	1	7	18	67	168
2018	Human resources	3	16	14	21	40	0	5	20	65	31
2018	Financial management	5	0	6	19	60	0	9	5	88	14
2018	Information management	7	11	24	9	45	0	5	19	56	18
2018	Information technology	5	31	31	19	15	0	0	36	34	20
2018	Project management	0	8	31	25	36	0	0	8	62	12
2018	Other services to the public	0	14	12	9	48	4	13	17	69	23
2018	None of the above	7	10	15	14	46	4	3	18	66	78
2017	Communications or public affairs	7	7	6	22	53	0	6	14	79	15
2017	Legal services	0	7	7	15	63	0	7	7	85	41
2017	Administration and operations	1	8	9	14	58	2	7	10	80	166
2017	Human resources	8	7	11	12	58	3	0	16	73	29
2017	Financial management	0	0	11	14	62	7	7	0	88	13
2017	Information management	7	7	7	13	42	12	11	19	72	16
2017	Information technology	0	13	23	23	30	3	7	15	59	30
2017	Project management	8	7	15	15	47	0	9	16	67	13
2017	Other services to the public	0	7	20	25	39	5	4	8	70	25
2017	None of the above	0	12	15	12	53	2	5	13	71	81

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	39	7	12	12	22	0	8	50	37	14
2018	Communications or public affairs	10	5	35	11	16	5	17	20	35	18
2018	Legal services	39	15	12	6	10	1	16	65	20	91
2018	Administration and operations	35	20	17	8	10	1	11	62	20	225
2018	Human resources	39	12	22	10	9	0	7	56	21	43
2018	Financial management	20	0	35	32	7	0	6	22	41	14
2018	Information management	32	20	16	14	10	4	4	56	26	20
2018	Information technology	41	26	22	6	3	0	3	69	9	31
2018	Policy	43	17	33	6	0	0	0	60	6	12
2018	Project management	36	5	28	0	14	0	17	49	17	18
2018	Other services to the public	47	5	21	7	2	7	12	63	11	45
2018	None of the above	51	14	7	9	8	2	9	72	20	120

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 4. I have support at work to balance my work and personal life.

Question 5. I get a sense of satisfaction from my work.

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 14. Overall, I like my job.

Question 15. I can complete my assigned workload during my regular working hours.

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 25. My immediate supervisor seems to care about me as a person.

Question 26. I am satisfied with the quality of supervision I receive.

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting