2018 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 44 7 12 4 0 0 77 16 285
2018 Does not provide services to public 30 41 9 16 3 0 0 72 19 414
2017 Provides services to public 32 44 10 9 4 0 0 77 13 262
2017 Does not provide services to public 34 41 11 11 3 0 1 75 14 421
2014 Provides services to public 33 37 15 9 6 0 0 70 15 304
2014 Does not provide services to public 31 41 12 12 4 0 0 72 16 395
2011 Provides services to public 33 34 13 13 5 0 1 68 19 317
2011 Does not provide services to public 27 38 16 11 6 0 1 67 17 409
2008 Provides services to public 37 35 11 11 6 0 0 72 17 277
2008 Does not provide services to public 31 40 16 9 3 0 1 72 12 371

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 35 8 4 2 0 0 86 6 283
2018 Does not provide services to public 46 32 10 8 3 0 0 79 11 412
2017 Provides services to public 47 36 6 7 3 0 0 84 10 262
2017 Does not provide services to public 49 34 8 7 2 0 0 83 9 418
2014 Provides services to public 48 31 12 6 2 0 1 79 8 305
2014 Does not provide services to public 39 39 10 7 4 0 0 78 11 395
2011 Provides services to public 45 34 10 5 6 0 0 79 11 317
2011 Does not provide services to public 41 35 11 7 4 0 0 77 11 410
2008 Provides services to public 45 35 8 8 3 0 0 81 11 277
2008 Does not provide services to public 41 36 11 8 4 0 0 77 12 371

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 56 31 8 2 3 0 0 87 6 282
2018 Does not provide services to public 50 32 7 5 5 0 0 83 10 408
2017 Provides services to public 53 30 7 6 4 0 0 83 10 261
2017 Does not provide services to public 55 31 5 5 4 0 0 86 9 419
2014 Provides services to public 50 33 9 6 3 0 0 83 8 304
2014 Does not provide services to public 48 35 5 6 5 0 0 83 11 395
2011 Provides services to public 48 31 8 4 8 0 0 80 13 319
2011 Does not provide services to public 41 38 8 8 4 0 1 80 12 406
2008 Provides services to public 50 30 9 5 5 1 0 80 11 277
2008 Does not provide services to public 42 39 8 6 5 0 0 81 11 371

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 29 14 10 8 0 1 68 18 283
2018 Does not provide services to public 44 32 13 6 4 1 1 77 10 411
2017 Provides services to public 36 34 10 13 6 1 1 71 19 260
2017 Does not provide services to public 43 36 9 7 4 0 1 80 11 419
2014 Provides services to public 37 30 13 12 8 0 1 67 20 305
2014 Does not provide services to public 43 31 10 8 5 1 2 76 13 394
2011 Provides services to public 28 37 14 10 10 1 0 66 20 319
2011 Does not provide services to public 38 34 12 8 4 1 2 74 13 408

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 38 7 6 3 0 0 84 9 285
2018 Does not provide services to public 44 36 12 5 3 0 0 80 8 411
2017 Provides services to public 40 45 8 4 3 0 0 85 7 261
2017 Does not provide services to public 41 42 8 7 3 1 0 83 9 419
2014 Provides services to public 40 43 11 4 2 0 0 83 6 305
2014 Does not provide services to public 34 42 11 8 4 0 0 76 13 395
2011 Provides services to public 42 37 10 7 5 0 0 79 12 317
2011 Does not provide services to public 32 43 13 8 5 0 0 74 13 408
2008 Provides services to public 45 33 14 4 4 0 0 78 8 274
2008 Does not provide services to public 40 34 13 7 5 0 0 75 12 368

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 34 17 12 16 0 0 55 28 282
2018 Does not provide services to public 31 33 15 12 7 1 0 65 20 414
2017 Provides services to public 24 34 11 17 13 0 0 58 31 261
2017 Does not provide services to public 31 36 10 13 9 0 0 68 22 420
2014 Provides services to public 21 33 20 13 12 0 0 55 25 305
2014 Does not provide services to public 27 39 13 13 8 0 0 66 21 395
2011 Provides services to public 16 30 17 17 19 0 0 47 36 319
2011 Does not provide services to public 23 36 15 16 8 1 1 60 24 407

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 41 10 9 5 0 0 76 14 283
2018 Does not provide services to public 36 39 11 8 5 1 0 76 13 413
2017 Provides services to public 31 49 11 6 4 0 0 80 9 260
2017 Does not provide services to public 34 43 11 6 5 0 0 77 11 420

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 61 29 4 3 3 0 0 91 5 282
2018 Does not provide services to public 53 37 6 2 0 2 0 91 3 411
2017 Provides services to public 46 44 5 2 2 1 0 91 4 260
2017 Does not provide services to public 47 38 9 5 2 1 0 85 7 419
2014 Provides services to public 50 37 8 2 2 0 0 87 4 304
2014 Does not provide services to public 52 34 7 4 3 0 0 86 7 395
2011 Provides services to public 44 36 9 5 6 0 0 81 11 318
2011 Does not provide services to public 45 39 8 6 2 1 0 84 8 408
2008 Provides services to public 56 34 3 3 3 1 0 91 6 275
2008 Does not provide services to public 51 35 8 4 1 0 0 87 5 370

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 34 12 8 15 0 0 65 23 283
2018 Does not provide services to public 40 30 14 10 6 1 0 70 16 414
2017 Provides services to public 29 36 12 13 10 1 0 65 23 259
2017 Does not provide services to public 35 38 8 11 8 1 0 74 19 419

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 65 27 6 1 1 0 0 92 1 280
2018 Does not provide services to public 59 29 9 3 0 0 0 88 3 409
2017 Provides services to public 60 33 6 2 0 0 0 92 2 260
2017 Does not provide services to public 57 34 7 2 1 0 0 90 3 419
2014 Provides services to public 70 23 5 0 1 1 0 94 1 304
2014 Does not provide services to public 60 30 7 2 2 0 0 89 4 395
2011 Provides services to public 67 22 8 2 1 0 0 89 3 317
2011 Does not provide services to public 58 32 6 3 1 0 0 90 4 406

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 34 17 10 11 0 1 62 21 281
2018 Does not provide services to public 34 37 15 9 5 0 0 71 14 410
2017 Provides services to public 29 41 12 11 7 0 0 70 18 262
2017 Does not provide services to public 34 41 9 9 7 1 0 75 15 418
2014 Provides services to public 24 41 14 11 9 1 0 66 20 305
2014 Does not provide services to public 26 44 11 13 6 0 0 70 19 394
2011 Provides services to public 23 37 11 14 14 0 0 61 28 317
2011 Does not provide services to public 30 39 13 11 6 1 0 70 17 406

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 31 16 12 9 0 1 62 21 283
2018 Does not provide services to public 38 37 12 8 4 0 1 76 12 411
2017 Provides services to public 29 41 11 15 5 0 0 70 19 262
2017 Does not provide services to public 40 34 12 8 4 1 1 75 13 420
2014 Provides services to public 25 36 20 11 7 0 1 62 18 305
2014 Does not provide services to public 34 36 13 10 7 0 1 70 17 393

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 33 15 15 11 0 0 60 25 281
2018 Does not provide services to public 34 37 16 9 3 0 0 71 12 409
2017 Provides services to public 29 34 13 16 7 0 0 64 23 261
2017 Does not provide services to public 33 40 12 10 5 0 0 73 15 420
2014 Provides services to public 29 38 14 11 9 0 0 67 19 305
2014 Does not provide services to public 34 36 16 9 5 0 0 70 14 395
2011 Provides services to public 28 40 12 12 6 0 0 69 19 318
2011 Does not provide services to public 34 38 14 10 3 0 0 73 13 406

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 36 9 5 3 0 0 83 8 281
2018 Does not provide services to public 48 35 9 5 2 0 0 83 7 412
2017 Provides services to public 41 44 9 5 1 0 0 85 6 260
2017 Does not provide services to public 45 41 6 5 3 0 0 87 8 420
2014 Provides services to public 48 37 11 3 1 1 0 85 4 305
2014 Does not provide services to public 43 37 10 5 4 1 0 81 9 394
2011 Provides services to public 43 38 11 4 4 0 0 81 8 319
2011 Does not provide services to public 40 41 11 6 3 0 0 81 9 409
2008 Provides services to public 50 35 10 3 2 0 0 85 6 276
2008 Does not provide services to public 46 36 9 4 4 0 0 82 9 371

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 31 19 13 7 0 0 60 20 285
2018 Does not provide services to public 40 30 14 9 5 1 0 72 14 413
2017 Provides services to public 29 37 18 9 7 0 0 66 16 259
2017 Does not provide services to public 38 35 14 8 3 0 1 74 11 421
2014 Provides services to public 40 28 18 8 6 0 0 68 14 304
2014 Does not provide services to public 43 32 14 6 5 1 0 76 11 395
2011 Provides services to public 36 28 15 10 11 0 0 64 21 317
2011 Does not provide services to public 38 32 17 8 4 0 0 70 12 409
2008 Provides services to public 29 34 19 9 9 0 1 64 17 276
2008 Does not provide services to public 36 32 19 9 3 0 1 69 13 370

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 25 31 23 8 1 2 32 36 284
2018 Does not provide services to public 9 29 30 21 8 2 2 30 39 411
2017 Provides services to public 13 22 32 20 8 2 4 29 37 261
2017 Does not provide services to public 9 23 39 14 9 2 4 24 35 416
2014 Provides services to public 4 19 32 29 11 1 5 43 23 303
2014 Does not provide services to public 8 21 37 22 9 1 2 31 30 395
2011 Provides services to public 10 25 27 21 12 1 5 34 37 319
2011 Does not provide services to public 13 27 30 17 10 1 3 28 41 406
2008 Provides services to public 10 19 32 21 12 3 3 35 31 276
2008 Does not provide services to public 12 24 34 19 6 0 4 26 38 370

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 21 28 21 9 0 2 31 41 280
2018 Does not provide services to public 12 29 26 16 12 4 1 30 42 410
2017 Provides services to public 15 22 26 20 9 4 4 31 40 260
2017 Does not provide services to public 12 21 29 17 13 4 5 33 36 418
2014 Provides services to public 9 21 27 22 15 2 4 39 32 305
2014 Does not provide services to public 12 21 31 19 10 4 3 32 35 395
2011 Provides services to public 14 21 26 19 14 1 4 35 37 318
2011 Does not provide services to public 14 21 26 21 13 2 4 36 36 408
2008 Provides services to public 11 17 27 21 16 4 4 40 31 273
2008 Does not provide services to public 12 17 35 17 10 2 6 30 31 368

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 18 24 27 12 2 6 42 32 281
2018 Does not provide services to public 10 21 27 21 12 4 5 36 34 410
2017 Provides services to public 7 13 26 24 15 4 12 45 24 260
2017 Does not provide services to public 11 14 31 19 13 4 8 36 28 418
2014 Provides services to public 7 15 26 26 13 3 9 45 25 304
2014 Does not provide services to public 11 19 28 21 11 2 8 35 33 395
2011 Provides services to public 8 16 27 20 14 2 12 39 29 318
2011 Does not provide services to public 14 23 28 18 9 2 6 29 40 407
2008 Provides services to public 8 16 32 19 14 3 7 37 27 274
2008 Does not provide services to public 10 23 29 20 10 1 6 33 36 368

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 16 31 22 15 0 2 38 31 281
2018 Does not provide services to public 6 14 35 27 14 3 2 43 21 407
2017 Provides services to public 14 20 24 26 12 1 3 39 35 257
2017 Does not provide services to public 5 14 30 30 16 2 2 48 20 418
2014 Provides services to public 11 17 24 26 17 0 4 46 29 303
2014 Does not provide services to public 3 12 36 32 14 1 2 47 16 393
2011 Provides services to public 7 15 32 25 13 1 7 42 24 318
2011 Does not provide services to public 7 15 35 27 11 2 3 40 23 405
2008 Provides services to public 6 15 34 22 17 2 4 42 22 273
2008 Does not provide services to public 5 15 37 25 14 0 3 41 21 367

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 22 29 14 11 1 2 26 44 283
2018 Does not provide services to public 13 24 28 15 15 2 2 32 39 412
2017 Provides services to public 23 21 29 14 10 1 3 24 46 258
2017 Does not provide services to public 14 23 26 18 13 2 4 33 40 417
2014 Provides services to public 15 22 27 20 12 0 3 34 38 304
2014 Does not provide services to public 15 19 33 18 10 1 3 29 36 394
2011 Provides services to public 17 21 33 12 11 1 5 25 40 316
2011 Does not provide services to public 15 21 26 20 11 2 5 33 39 407
2008 Provides services to public 14 22 29 15 15 1 4 32 38 272
2008 Does not provide services to public 10 22 28 23 11 1 5 36 34 369

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 22 28 21 9 2 1 32 39 280
2018 Does not provide services to public 15 25 26 15 12 5 2 29 43 410
2017 Provides services to public 19 21 26 18 11 2 2 30 42 257
2017 Does not provide services to public 12 21 28 18 12 5 5 33 36 421
2014 Provides services to public 15 17 28 18 13 2 6 34 35 304
2014 Does not provide services to public 12 21 25 23 12 4 4 38 35 395
2011 Provides services to public 11 18 28 23 11 3 5 38 32 314
2011 Does not provide services to public 14 19 25 23 13 3 4 39 35 405
2008 Provides services to public 14 18 26 18 15 5 4 36 36 274
2008 Does not provide services to public 12 22 26 20 12 2 5 35 37 369

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 18 31 20 10 2 3 32 36 282
2018 Does not provide services to public 12 17 33 19 11 6 3 33 31 411
2017 Provides services to public 11 20 34 19 11 2 3 31 33 260
2017 Does not provide services to public 10 18 32 18 13 5 5 34 31 420
2014 Provides services to public 10 17 34 21 12 1 6 35 29 304
2014 Does not provide services to public 7 17 34 21 11 3 6 36 27 394
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 35 20 11 7 5 2 59 20 284
2018 Does not provide services to public 27 29 19 9 3 8 5 64 14 408
2017 Provides services to public 26 33 17 10 3 8 3 66 15 262
2017 Does not provide services to public 30 33 11 10 5 6 5 71 17 420
2014 Provides services to public 31 32 16 10 4 3 3 68 15 305
2014 Does not provide services to public 33 35 15 8 4 3 3 71 13 395

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 29 10 9 8 0 1 72 17 283
2018 Does not provide services to public 51 28 8 8 3 1 0 80 12 409
2017 Provides services to public 42 33 8 11 5 1 0 76 16 262
2017 Does not provide services to public 49 29 8 6 6 1 0 80 12 422
2014 Provides services to public 51 28 10 7 3 0 0 79 11 305
2014 Does not provide services to public 53 28 9 7 3 1 0 81 10 395

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 27 20 18 14 9 2 42 36 281
2018 Does not provide services to public 16 23 17 15 8 19 3 49 29 406
2017 Provides services to public 11 20 20 16 13 18 2 39 37 260
2017 Does not provide services to public 12 26 16 13 10 18 5 50 30 421
2014 Provides services to public 14 24 20 17 14 9 3 43 35 305
2014 Does not provide services to public 17 25 18 14 12 12 2 49 30 395

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 53 34 7 3 2 1 0 88 5 283
2018 Does not provide services to public 55 35 7 3 1 0 0 90 4 408
2017 Provides services to public 43 42 8 5 1 0 0 85 7 259
2017 Does not provide services to public 54 33 6 3 3 0 0 88 6 421
2014 Provides services to public 49 35 9 6 2 0 0 84 7 305
2014 Does not provide services to public 45 41 6 7 1 0 0 87 8 394

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 40 12 8 1 0 1 79 9 283
2018 Does not provide services to public 46 37 9 3 2 2 0 85 5 409
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 39 13 7 9 0 0 72 16 283
2018 Does not provide services to public 41 36 12 6 4 1 0 78 10 407
2017 Provides services to public 34 42 10 8 4 1 1 78 12 261
2017 Does not provide services to public 41 34 11 7 5 0 2 77 12 422
2014 Provides services to public 31 37 16 9 6 0 2 69 15 305
2014 Does not provide services to public 40 34 10 9 6 0 1 75 15 395
2011 Provides services to public 31 32 16 11 9 0 1 64 20 318
2011 Does not provide services to public 36 33 15 10 6 0 1 70 15 409
2008 Provides services to public 30 29 14 13 11 1 2 61 24 276
2008 Does not provide services to public 40 32 13 7 7 1 0 73 14 371

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 34 11 5 4 1 0 80 9 283
2018 Does not provide services to public 51 30 11 5 3 1 0 82 7 406
2017 Provides services to public 41 35 9 8 4 2 0 79 12 261
2017 Does not provide services to public 51 28 10 4 3 3 1 83 7 422
2014 Provides services to public 45 32 14 5 2 2 1 79 7 305
2014 Does not provide services to public 48 30 10 5 4 2 1 81 9 395
2011 Provides services to public 37 32 15 7 7 2 1 70 14 318
2011 Does not provide services to public 40 33 12 8 4 2 1 76 12 409
2008 Provides services to public 38 26 14 6 9 5 1 69 16 277
2008 Does not provide services to public 47 26 14 5 4 3 1 77 9 371

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 37 8 7 4 1 0 81 11 283
2018 Does not provide services to public 47 35 8 7 3 0 1 83 10 404
2017 Provides services to public 41 38 8 7 4 0 1 80 11 260
2017 Does not provide services to public 47 34 9 6 3 1 0 82 9 422
2014 Provides services to public 41 34 14 8 2 0 1 76 10 304
2014 Does not provide services to public 46 31 10 8 4 0 0 78 13 395
2011 Provides services to public 35 35 11 11 6 0 0 71 17 317
2011 Does not provide services to public 38 35 9 11 5 1 1 74 16 408
2008 Provides services to public 35 34 10 10 9 2 0 70 19 277
2008 Does not provide services to public 44 31 10 7 6 1 1 76 13 371

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 56 22 8 7 5 1 0 79 12 283
2018 Does not provide services to public 56 27 8 6 3 1 0 84 9 404
2017 Provides services to public 52 30 8 4 3 3 0 84 8 262
2017 Does not provide services to public 61 20 8 5 3 2 0 82 9 422

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 29 8 9 6 1 0 77 15 283
2018 Does not provide services to public 53 27 9 5 4 1 0 81 9 404
2017 Provides services to public 51 28 9 8 4 1 0 79 12 261
2017 Does not provide services to public 56 25 10 5 4 0 0 81 9 421
2014 Provides services to public 49 31 10 6 3 0 0 81 9 305
2014 Does not provide services to public 50 29 9 6 5 1 0 80 11 395
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 43 21 10 2 0 2 67 12 42
2018 Does not provide services to public 30 42 9 7 2 2 7 79 11 89
2017 Provides services to public 30 33 0 12 0 7 17 84 16 30
2017 Does not provide services to public 32 31 10 12 5 4 6 69 19 107
2014 Provides services to public 30 38 12 9 0 6 5 77 10 34
2014 Does not provide services to public 31 42 11 9 4 1 1 75 13 99

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 31 21 7 8 6 1 62 16 283
2018 Does not provide services to public 31 29 16 9 6 9 0 66 16 411
2017 Provides services to public 26 35 18 10 6 6 0 65 17 262
2017 Does not provide services to public 31 34 13 8 6 8 0 71 15 421
2014 Provides services to public 26 31 19 10 5 9 0 63 16 305
2014 Does not provide services to public 25 35 16 10 4 10 0 67 15 395
2011 Provides services to public 18 30 21 10 13 7 1 52 25 317
2011 Does not provide services to public 20 31 22 8 11 8 1 55 21 409

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 29 20 14 12 2 0 53 26 283
2018 Does not provide services to public 29 32 18 12 6 2 0 62 19 413
2017 Provides services to public 19 32 16 23 7 2 0 52 31 262
2017 Does not provide services to public 26 36 13 13 8 3 0 64 22 420
2014 Provides services to public 22 28 22 15 10 3 0 52 25 305
2014 Does not provide services to public 20 34 16 17 7 5 0 57 25 394
2011 Provides services to public 16 27 22 15 17 3 0 44 33 316
2011 Does not provide services to public 17 35 20 10 12 5 1 55 24 406
2008 Provides services to public 21 26 21 15 11 5 1 50 27 277
2008 Does not provide services to public 24 33 21 8 9 5 1 60 17 370

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 29 22 17 13 4 0 47 31 281
2018 Does not provide services to public 20 31 22 13 7 8 0 54 22 412
2017 Provides services to public 14 30 19 24 9 4 0 46 35 262
2017 Does not provide services to public 17 34 16 15 10 8 0 56 27 420
2014 Provides services to public 15 22 26 20 11 6 0 40 33 305
2014 Does not provide services to public 14 30 19 18 10 9 0 48 31 393
2011 Provides services to public 10 27 21 22 12 8 0 40 37 317
2011 Does not provide services to public 10 33 23 16 11 8 0 47 29 407
2008 Provides services to public 12 25 20 20 10 13 0 43 35 277
2008 Does not provide services to public 16 29 23 16 8 8 1 50 25 370

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 27 21 20 14 2 0 43 35 282
2018 Does not provide services to public 17 38 12 18 11 5 0 57 30 411
2017 Provides services to public 16 34 15 18 13 3 0 52 32 260
2017 Does not provide services to public 15 37 16 19 8 6 0 55 29 422
2014 Provides services to public 17 26 23 18 13 3 0 45 32 304
2014 Does not provide services to public 14 34 17 17 11 6 0 51 30 394
2011 Provides services to public 12 31 18 22 14 3 0 45 37 318
2011 Does not provide services to public 12 41 17 15 11 3 0 55 27 408
2008 Provides services to public 15 34 15 21 12 4 0 50 34 278
2008 Does not provide services to public 20 36 15 17 8 4 0 58 26 369
Top of Page

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 48 14 12 5 1 0 69 17 284
2018 Does not provide services to public 28 43 15 9 4 2 0 72 13 410
2017 Provides services to public 24 43 16 10 5 1 0 68 15 259
2017 Does not provide services to public 30 44 12 7 4 2 0 76 11 421
2014 Provides services to public 25 41 19 8 5 1 1 67 14 305
2014 Does not provide services to public 28 42 14 9 4 3 0 71 14 394
2011 Provides services to public 20 39 21 11 7 2 0 60 19 316
2011 Does not provide services to public 31 41 14 9 4 0 1 72 13 406

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 40 10 8 6 1 0 77 13 284
2018 Does not provide services to public 44 35 10 7 3 2 0 81 9 411
2017 Provides services to public 38 37 14 7 2 2 0 77 9 260
2017 Does not provide services to public 46 34 10 5 3 2 0 82 8 422
2014 Provides services to public 37 40 10 7 3 3 1 80 10 305
2014 Does not provide services to public 39 35 11 6 4 4 1 78 11 395
2011 Provides services to public 32 36 9 11 7 4 0 71 19 317
2011 Does not provide services to public 36 32 13 9 5 3 1 72 14 406
2008 Provides services to public 39 34 12 6 5 4 1 77 11 277
2008 Does not provide services to public 42 33 10 5 4 3 1 79 10 371

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 33 20 8 5 1 0 66 14 285
2018 Does not provide services to public 36 37 16 5 3 2 0 75 8 410

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 29 19 16 13 6 3 48 31 285
2018 Does not provide services to public 25 26 13 14 9 11 3 59 27 409
2017 Provides services to public 20 26 19 14 8 9 3 53 26 261
2017 Does not provide services to public 23 29 14 11 10 10 3 60 24 421
2014 Provides services to public 19 23 15 13 14 10 6 49 33 305
2014 Does not provide services to public 14 26 15 15 13 13 5 49 33 394
2011 Provides services to public 14 17 18 14 19 11 7 37 41 317
2011 Does not provide services to public 13 20 20 15 13 13 6 41 35 409

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 31 20 15 14 2 1 50 30 286
2018 Does not provide services to public 23 32 16 13 10 4 1 59 25 411
2017 Provides services to public 18 28 20 16 12 4 1 49 30 260
2017 Does not provide services to public 25 34 18 11 7 5 0 62 19 421
2014 Provides services to public 20 22 21 16 13 4 4 46 31 305
2014 Does not provide services to public 19 34 17 12 12 5 1 56 26 395
2011 Provides services to public 12 25 18 19 21 2 3 39 42 318
2011 Does not provide services to public 18 29 16 17 16 3 1 49 34 408
2008 Provides services to public 15 25 15 22 16 6 2 43 41 277
2008 Does not provide services to public 22 30 22 13 11 2 0 53 25 369

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 22 17 15 25 2 4 40 42 286
2018 Does not provide services to public 20 26 14 15 16 6 4 51 34 411
2017 Provides services to public 14 18 16 19 24 3 5 35 47 262
2017 Does not provide services to public 18 27 17 15 17 3 3 47 35 421
2014 Provides services to public 14 18 14 19 26 4 5 35 49 305
2014 Does not provide services to public 14 25 16 18 21 3 3 41 41 395
2011 Provides services to public 8 18 14 22 30 1 8 28 57 316
2011 Does not provide services to public 13 21 18 18 25 2 2 36 45 409
2008 Provides services to public 11 23 11 20 25 5 5 38 50 277
2008 Does not provide services to public 14 27 18 16 19 3 3 43 38 370

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 38 21 12 9 1 1 58 21 285
2018 Does not provide services to public 24 39 18 9 5 4 0 66 15 410
2017 Provides services to public 19 34 24 14 5 4 0 55 19 262
2017 Does not provide services to public 26 38 16 8 6 5 1 68 15 420

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 38 16 4 3 3 0 77 7 283
2018 Does not provide services to public 44 34 12 4 2 5 0 82 6 407
2017 Provides services to public 37 33 17 4 3 5 0 74 7 262
2017 Does not provide services to public 42 34 12 2 3 6 0 81 6 417
2014 Provides services to public 43 35 10 5 4 3 0 80 9 305
2014 Does not provide services to public 44 33 12 4 2 5 0 82 6 395

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 37 15 9 1 2 0 74 11 280
2018 Does not provide services to public 45 38 10 3 2 1 0 84 6 409
2017 Provides services to public 34 43 12 8 2 1 0 78 10 262
2017 Does not provide services to public 43 38 10 4 2 3 0 84 6 422
2014 Provides services to public 42 32 12 8 3 3 0 76 12 304
2014 Does not provide services to public 45 37 9 5 2 2 0 84 7 395
2011 Provides services to public 30 39 13 8 7 3 0 71 15 319
2011 Does not provide services to public 30 41 15 8 5 1 0 72 13 407

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 35 7 7 6 0 0 79 13 282
2018 Does not provide services to public 55 30 9 4 2 0 0 85 6 409
2017 Provides services to public 41 42 9 6 3 0 0 83 9 261
2017 Does not provide services to public 51 34 6 5 3 0 0 86 8 421
2014 Provides services to public 48 34 7 7 3 0 0 82 10 305
2014 Does not provide services to public 53 35 6 3 2 1 0 89 5 395
2011 Provides services to public 30 38 14 10 6 1 0 69 17 317
2011 Does not provide services to public 42 38 10 6 4 1 0 80 10 407
2008 Provides services to public 39 34 10 11 6 1 0 73 17 279
2008 Does not provide services to public 41 39 11 4 3 1 0 81 7 371

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 33 14 13 8 1 0 65 21 283
2018 Does not provide services to public 40 33 15 6 6 1 0 73 12 407
2017 Provides services to public 33 32 20 11 4 0 0 64 16 261
2017 Does not provide services to public 41 31 16 7 5 1 0 73 12 422
2014 Provides services to public 32 32 19 11 5 1 0 64 17 305
2014 Does not provide services to public 33 38 12 11 5 1 0 71 16 395
2011 Provides services to public 23 33 20 17 7 1 0 57 24 318
2011 Does not provide services to public 26 35 22 9 6 0 1 62 16 408

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 37 14 10 7 0 0 69 18 280
2018 Does not provide services to public 41 34 13 7 4 1 0 75 11 409
2017 Provides services to public 30 37 18 8 6 0 0 68 14 260
2017 Does not provide services to public 44 34 10 7 4 1 0 79 12 420
2014 Provides services to public 34 33 16 12 5 0 0 67 17 304
2014 Does not provide services to public 32 40 12 12 4 0 0 72 16 395
2011 Provides services to public 22 40 16 14 7 1 0 62 22 319
2011 Does not provide services to public 29 38 17 11 5 0 0 67 16 409
2008 Provides services to public 33 36 12 11 6 2 0 71 17 278
2008 Does not provide services to public 33 40 14 10 4 1 0 73 14 371

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 27 13 14 8 3 2 63 23 282
2018 Does not provide services to public 36 23 18 10 7 6 1 63 18 410
2017 Provides services to public 28 29 21 12 6 3 1 60 18 260
2017 Does not provide services to public 35 30 15 8 7 4 1 69 15 422
2014 Provides services to public 30 24 20 11 9 5 1 57 22 305
2014 Does not provide services to public 33 24 18 14 7 4 0 60 22 394
2011 Provides services to public 22 28 17 12 13 5 2 55 27 317
2011 Does not provide services to public 29 27 19 12 9 3 0 59 22 408
2008 Provides services to public 28 24 15 12 10 6 6 59 24 277
2008 Does not provide services to public 30 28 16 11 8 4 2 62 20 371
Top of Page

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 25 38 37 286
2018 Does not provide services to public 30 34 37 416
2017 Provides services to public 19 47 34 262
2017 Does not provide services to public 26 36 38 422
2014 Provides services to public 19 44 37 305
2014 Does not provide services to public 30 35 35 395
2011 Provides services to public 28 37 35 318
2011 Does not provide services to public 36 32 33 408

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 17 19 29 11 18 6 74
2018 Does not provide services to public 12 27 39 5 11 5 124
2017 Provides services to public 15 14 47 2 10 12 52
2017 Does not provide services to public 18 15 43 7 12 5 111
2014 Provides services to public 17 20 32 2 9999 29 59
2014 Does not provide services to public 19 13 44 11 9999 13 120
2011 Provides services to public 13 12 46 12 9999 17 88
2011 Does not provide services to public 22 16 51 5 9999 5 147
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 12 88 285
2018 Does not provide services to public 13 87 413

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 30 35
2018 Does not provide services to public 53 53

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 66 35
2018 Does not provide services to public 47 53

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 35
2018 Does not provide services to public 0 53

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 34 35
2018 Does not provide services to public 50 53

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 35
2018 Does not provide services to public 36 53

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 40 35
2018 Does not provide services to public 39 53

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 51 35
2018 Does not provide services to public 50 53

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 35 35
2018 Does not provide services to public 28 53

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 60 35
2018 Does not provide services to public 57 53

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 25 35
2018 Does not provide services to public 27 53

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 57 35
2018 Does not provide services to public 43 53

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 16 35
2018 Does not provide services to public 27 53

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 35
2018 Does not provide services to public 13 53

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 35
2018 Does not provide services to public 52 53

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 35
2018 Does not provide services to public 26 53

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 18 35
2018 Does not provide services to public 24 53

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 35 35
2018 Does not provide services to public 25 53

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 32
2018 Does not provide services to public 20 50

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 54 32
2018 Does not provide services to public 40 50

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 51 32
2018 Does not provide services to public 33 50

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 29 32
2018 Does not provide services to public 9 50

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 18 28 4 4 23 4 49 12 281
2018 Does not provide services to public 21 20 14 5 4 31 5 65 14 410
2017 Provides services to public 22 16 20 7 5 25 6 54 17 262
2017 Does not provide services to public 17 20 15 4 6 28 9 59 16 422
2014 Provides services to public 16 14 19 7 4 31 8 50 18 305
2014 Does not provide services to public 15 20 17 6 5 31 7 55 18 395

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 31 26 5 3 8 0 63 9 278
2018 Does not provide services to public 36 30 14 5 2 13 1 76 8 411
2017 Provides services to public 28 35 17 5 3 11 1 72 9 260
2017 Does not provide services to public 33 32 15 5 5 10 1 73 11 418
2014 Provides services to public 24 26 21 7 4 17 1 61 13 305
2014 Does not provide services to public 25 31 17 6 3 15 2 68 11 395
2011 Provides services to public 28 37 17 6 5 7 0 70 12 315
2011 Does not provide services to public 30 34 20 7 2 6 0 68 10 408
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 7 93 285
2018 Does not provide services to public 6 94 409

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 30 18
2018 Does not provide services to public 26 26

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 37 18
2018 Does not provide services to public 21 26

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 41 18
2018 Does not provide services to public 49 26

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 42 18
2018 Does not provide services to public 34 26

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 18
2018 Does not provide services to public 0 26

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 18
2018 Does not provide services to public 0 26

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 30 18
2018 Does not provide services to public 20 25

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 43 18
2018 Does not provide services to public 38 25

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 16
2018 Does not provide services to public 0 24

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 16
2018 Does not provide services to public 0 24

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 16
2018 Does not provide services to public 53 24

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 51 16
2018 Does not provide services to public 61 24

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 17 27 4 2 27 3 52 8 282
2018 Does not provide services to public 22 18 16 4 3 32 5 63 11 412
2017 Provides services to public 21 16 20 5 1 33 5 60 9 262
2017 Does not provide services to public 19 17 17 3 4 32 8 61 11 421
2014 Provides services to public 18 13 20 4 2 35 8 54 11 304
2014 Does not provide services to public 19 16 16 3 2 36 8 63 8 395

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 28 25 4 2 10 0 66 6 284
2018 Does not provide services to public 35 30 14 5 3 13 1 75 8 413
2017 Provides services to public 31 33 16 4 1 14 1 75 6 261
2017 Does not provide services to public 34 32 12 3 4 13 2 79 7 421
2014 Provides services to public 32 24 19 4 2 17 1 69 7 305
2014 Does not provide services to public 31 26 17 3 2 20 1 73 6 395
2011 Provides services to public 31 33 18 4 4 9 1 72 9 318
2011 Does not provide services to public 35 35 17 3 2 7 1 76 5 408
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 22 19 17 19 0 2 44 37 283
2018 Does not provide services to public 18 21 25 16 17 1 2 40 34 415
2017 Provides services to public 16 22 23 17 21 0 1 39 39 261
2017 Does not provide services to public 17 24 19 12 24 1 2 43 37 421

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 20 27 21 19 0 1 32 40 284
2018 Does not provide services to public 17 24 30 16 11 1 1 42 27 413
2017 Provides services to public 11 19 28 18 24 0 1 30 42 260
2017 Does not provide services to public 17 26 26 16 11 1 2 45 28 422

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 25 27 13 13 1 0 47 26 283
2018 Does not provide services to public 23 28 26 12 7 1 2 53 20 414
2017 Provides services to public 19 28 18 13 18 0 3 49 33 260
2017 Does not provide services to public 24 33 23 10 8 1 2 58 18 422

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 22 28 18 17 0 0 37 35 283
2018 Does not provide services to public 18 23 22 19 14 2 1 43 34 411
2017 Provides services to public 12 20 24 18 26 0 0 31 45 260
2017 Does not provide services to public 16 21 26 17 16 2 1 38 34 421

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 17 15 7 12 1 9 63 21 285
2018 Does not provide services to public 45 21 13 6 5 1 8 73 12 414
2017 Provides services to public 33 21 13 8 12 0 12 62 22 258
2017 Does not provide services to public 43 22 15 5 4 1 9 73 11 422

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 23 21 12 16 0 1 51 28 282
2018 Does not provide services to public 35 20 25 9 8 1 2 57 18 414
2017 Provides services to public 26 24 22 14 11 1 2 51 26 262
2017 Does not provide services to public 30 27 22 13 5 1 2 59 18 416

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 32 21 11 8 1 2 60 19 286
2018 Does not provide services to public 30 34 21 8 4 1 2 66 12 411
2017 Provides services to public 23 29 24 15 6 1 2 54 21 262
2017 Does not provide services to public 30 32 18 9 6 1 3 65 16 416

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 28 24 13 9 1 1 52 23 286
2018 Does not provide services to public 25 29 24 12 8 1 1 55 20 411
2017 Provides services to public 24 27 22 16 9 0 2 52 26 262
2017 Does not provide services to public 21 33 22 14 6 1 2 56 21 416

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 24 25 9 6 1 2 60 15 287
2018 Does not provide services to public 31 32 21 9 5 1 1 64 14 410
2017 Provides services to public 33 29 20 9 5 1 3 65 14 262
2017 Does not provide services to public 30 31 21 9 5 2 2 63 15 417

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 26 20 11 7 2 1 61 19 283
2018 Does not provide services to public 33 28 23 10 4 1 1 63 14 407
2017 Provides services to public 28 30 25 9 5 1 2 60 14 257
2017 Does not provide services to public 34 31 18 12 3 1 2 66 15 416

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 25 14 5 7 1 3 73 13 282
2018 Does not provide services to public 55 24 11 3 5 1 1 81 8 409
2017 Provides services to public 48 26 14 6 3 0 2 76 9 260
2017 Does not provide services to public 57 24 11 4 2 0 2 83 6 421

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 64 15 8 3 4 1 6 84 7 286
2018 Does not provide services to public 70 17 3 2 2 1 5 93 4 407

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 70 13 6 2 3 1 5 89 5 287
2018 Does not provide services to public 72 11 5 4 2 2 4 88 6 407
2017 Provides services to public 70 15 5 3 3 0 3 87 7 258
2017 Does not provide services to public 75 10 6 2 3 1 4 89 5 422

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 26 13 2 2 0 2 83 4 285
2018 Does not provide services to public 58 23 10 3 3 1 3 84 6 409
2017 Provides services to public 54 30 8 3 4 0 2 85 7 261
2017 Does not provide services to public 57 23 11 3 2 0 3 83 6 421

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 56 19 12 5 6 0 2 77 11 281
2018 Does not provide services to public 59 20 10 5 3 1 3 81 8 410
2017 Provides services to public 55 25 10 3 4 0 3 82 7 260
2017 Does not provide services to public 61 22 6 4 4 1 2 86 8 420

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 11 6 2 1 0 25 88 4 281
2018 Does not provide services to public 54 11 4 2 0 1 27 91 3 405
2017 Provides services to public 53 12 6 1 3 0 25 87 5 261
2017 Does not provide services to public 55 13 6 2 1 0 23 89 3 421

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 21 15 4 5 0 4 76 9 283
2018 Does not provide services to public 66 15 6 2 1 1 9 90 4 410
2017 Provides services to public 47 27 13 5 3 0 5 78 8 259
2017 Does not provide services to public 70 14 6 2 1 0 8 91 2 416

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 17 13 8 13 0 5 64 22 284
2018 Does not provide services to public 56 12 12 6 8 1 5 73 14 410
2017 Provides services to public 48 18 10 5 13 1 4 70 19 261
2017 Does not provide services to public 54 19 10 6 6 0 4 77 13 422

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 27 13 4 2 1 5 80 6 283
2018 Does not provide services to public 53 27 12 2 3 1 3 83 5 410
2017 Provides services to public 48 29 11 4 3 0 5 81 8 259
2017 Does not provide services to public 51 27 13 3 2 0 4 81 6 421

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 31 31 19 9 0 0 41 28 286
2018 Does not provide services to public 16 27 39 14 3 1 0 44 17 414
2017 Provides services to public 6 25 45 16 7 0 0 32 23 261
2017 Does not provide services to public 15 29 36 13 6 0 1 44 19 420

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 24 34 19 9 0 1 28 38 281
2018 Does not provide services to public 8 17 38 23 13 1 1 37 25 405
2017 Provides services to public 8 24 41 18 5 1 2 24 33 262
2017 Does not provide services to public 7 18 39 24 10 0 1 35 25 420

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 35 23 10 6 3 0 59 17 284
2018 Does not provide services to public 27 39 16 7 5 5 0 70 13 416
2017 Provides services to public 13 40 20 14 8 6 0 55 24 261
2017 Does not provide services to public 20 37 16 11 7 8 0 63 19 421

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 31 18 17 15 1 0 49 32 286
2018 Does not provide services to public 25 39 15 12 6 3 0 66 19 415
2017 Provides services to public 13 34 22 20 10 2 0 48 30 260
2017 Does not provide services to public 20 41 15 13 6 4 0 64 20 421
Top of Page

Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 23 19 12 14 2 1 29 71 286
2018 Does not provide services to public 25 22 24 11 14 3 2 26 74 415
2017 Provides services to public 22 23 20 12 19 4 1 23 77 262
2017 Does not provide services to public 22 22 21 13 16 6 1 24 76 421

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 30 196
2018 Does not provide services to public 23 296
2017 Provides services to public 23 189
2017 Does not provide services to public 26 299

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 41 196
2018 Does not provide services to public 37 296
2017 Provides services to public 36 189
2017 Does not provide services to public 33 299

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 196
2018 Does not provide services to public 21 296
2017 Provides services to public 19 189
2017 Does not provide services to public 19 299

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 37 196
2018 Does not provide services to public 43 296
2017 Provides services to public 36 189
2017 Does not provide services to public 40 299

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 196
2018 Does not provide services to public 5 296
2017 Provides services to public 8 189
2017 Does not provide services to public 8 299

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 31 196
2018 Does not provide services to public 32 296

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 196
2018 Does not provide services to public 37 296
2017 Provides services to public 48 189
2017 Does not provide services to public 48 299

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 3 46 17 13 4 17 187
2018 Does not provide services to public 6 50 17 11 6 10 285
2017 Provides services to public 7 47 18 8 3 16 183
2017 Does not provide services to public 5 53 19 9 5 10 288

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 36 64 190
2018 Does not provide services to public 31 69 294

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 21 20 20 21 1 8 33 45 192
2018 Does not provide services to public 11 27 16 16 19 3 7 43 39 295
2017 Provides services to public 8 21 15 18 27 2 9 33 50 193
2017 Does not provide services to public 12 26 13 17 20 3 8 43 42 299

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 4 13 17 17 44 1 4 18 64 193
2018 Does not provide services to public 3 14 15 16 41 3 7 19 64 295
2017 Provides services to public 2 7 14 14 56 4 5 9 76 193
2017 Does not provide services to public 3 9 10 14 54 3 7 13 75 299

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 12 18 8 9 1 13 60 20 285
2018 Does not provide services to public 39 19 14 10 9 2 8 64 20 413
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