2018 Public Service Employee Survey Results for Courts Administration Service by Question 76. Are you currently a shift worker

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of Page

My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 39 14 6 0 0 0 80 6 21
2018 Non-shift worker 31 41 9 11 8 0 1 72 19 411
2017 Shift worker 39 30 12 5 13 0 0 70 18 17
2017 Non-shift worker 29 37 13 14 7 0 0 66 21 331
2014 Shift worker 14 33 26 10 11 0 6 50 23 29
2014 Non-shift worker 17 31 17 20 14 0 0 48 34 386
2011 Shift worker 42 29 0 7 14 0 8 77 23 21
2011 Non-shift worker 25 39 12 12 10 0 1 65 23 445
2008 Shift worker 12 44 16 16 12 0 0 56 28 25
2008 Non-shift worker 25 40 11 14 7 0 2 66 22 409

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 43 6 14 0 0 0 80 14 21
2018 Non-shift worker 46 30 13 7 5 0 0 76 11 413
2017 Shift worker 27 55 6 6 6 0 0 81 12 17
2017 Non-shift worker 38 38 12 8 4 0 0 76 12 331
2014 Shift worker 35 35 20 3 8 0 0 69 11 29
2014 Non-shift worker 36 39 14 6 5 0 0 75 10 387
2011 Shift worker 38 40 0 0 21 0 0 79 21 21
2011 Non-shift worker 46 31 12 7 3 0 0 77 11 445
2008 Shift worker 28 52 8 4 8 0 0 80 12 25
2008 Non-shift worker 40 34 12 8 5 0 0 75 13 408

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 52 6 7 0 0 0 86 7 21
2018 Non-shift worker 51 32 7 7 3 0 0 83 10 413
2017 Shift worker 35 59 7 0 0 0 0 93 0 16
2017 Non-shift worker 42 42 7 7 2 0 0 84 9 331
2014 Shift worker 27 37 15 7 11 0 3 66 18 29
2014 Non-shift worker 43 39 8 5 4 0 0 82 10 387
2011 Shift worker 34 44 10 0 12 0 0 78 12 21
2011 Non-shift worker 48 37 7 5 3 0 0 85 8 445
2008 Shift worker 32 48 8 8 4 0 0 80 12 25
2008 Non-shift worker 46 34 8 7 4 0 0 81 11 408

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 57 27 5 6 4 0 0 85 10 21
2018 Non-shift worker 46 31 8 7 6 1 1 78 13 414
2017 Shift worker 45 43 0 12 0 0 0 88 12 17
2017 Non-shift worker 40 33 13 8 5 0 1 74 13 331
2014 Shift worker 28 34 17 10 4 0 7 67 15 29
2014 Non-shift worker 29 31 21 9 7 1 1 62 16 387
2011 Shift worker 18 30 21 8 14 0 9 53 24 21
2011 Non-shift worker 38 33 14 8 5 1 1 72 14 444

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 75 4 0 0 0 0 96 0 21
2018 Non-shift worker 42 37 12 5 4 0 0 79 9 412
2017 Shift worker 26 56 13 0 6 0 0 81 6 17
2017 Non-shift worker 30 50 11 5 4 0 0 80 9 330
2014 Shift worker 20 47 23 11 0 0 0 67 11 29
2014 Non-shift worker 27 45 14 9 5 0 0 72 14 387
2011 Shift worker 23 36 25 7 8 0 0 59 15 21
2011 Non-shift worker 37 41 11 7 5 0 0 77 12 443
2008 Shift worker 39 39 17 4 0 0 0 78 4 23
2008 Non-shift worker 38 37 11 7 6 0 0 76 13 406

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 30 17 0 0 0 0 83 0 21
2018 Non-shift worker 34 32 13 11 8 1 1 67 20 414
2017 Shift worker 44 25 13 12 6 0 0 69 18 17
2017 Non-shift worker 26 38 17 12 7 0 0 64 19 331
2014 Shift worker 26 33 20 9 12 0 0 59 21 29
2014 Non-shift worker 22 36 14 16 12 0 0 58 28 386
2011 Shift worker 15 30 30 7 17 0 0 45 25 21
2011 Non-shift worker 28 35 15 13 8 2 0 64 21 445

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 59 10 6 0 0 0 83 6 21
2018 Non-shift worker 36 40 12 7 4 0 0 76 11 414
2017 Shift worker 35 42 18 0 6 0 0 76 6 17
2017 Non-shift worker 32 42 15 8 3 0 0 74 11 331

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 46 6 0 0 0 0 94 0 21
2018 Non-shift worker 52 36 7 2 2 1 0 89 3 414
2017 Shift worker 45 55 0 0 0 0 0 100 0 17
2017 Non-shift worker 44 41 8 4 2 0 0 86 6 331
2014 Shift worker 20 46 30 0 4 0 0 66 4 29
2014 Non-shift worker 41 37 12 7 3 1 1 78 10 387
2011 Shift worker 36 42 14 0 8 0 0 78 8 21
2011 Non-shift worker 46 37 9 5 2 1 0 84 7 444
2008 Shift worker 44 24 16 12 0 4 0 71 13 25
2008 Non-shift worker 47 33 11 4 3 1 0 81 8 408

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 43 6 4 0 0 0 90 4 21
2018 Non-shift worker 40 32 9 9 9 1 1 73 18 410
2017 Shift worker 46 30 12 6 6 0 0 75 12 17
2017 Non-shift worker 30 37 14 10 9 0 0 67 18 331

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 56 40 4 0 0 0 0 96 0 21
2018 Non-shift worker 58 30 7 2 2 1 0 89 4 409
2017 Shift worker 59 35 0 0 6 0 0 94 6 17
2017 Non-shift worker 57 33 6 2 2 0 0 90 4 330
2014 Shift worker 45 49 7 0 0 0 0 93 0 29
2014 Non-shift worker 64 26 7 2 1 0 0 90 3 387
2011 Shift worker 65 20 8 4 4 0 0 85 7 21
2011 Non-shift worker 62 28 7 2 1 0 0 90 3 445

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 39 12 11 0 0 0 77 11 21
2018 Non-shift worker 35 33 11 9 9 1 0 70 19 414
2017 Shift worker 40 42 6 6 6 0 0 82 12 17
2017 Non-shift worker 28 40 15 10 6 1 0 69 16 330
2014 Shift worker 11 31 26 21 11 0 0 42 32 29
2014 Non-shift worker 18 38 18 14 12 1 0 56 26 387
2011 Shift worker 17 19 17 28 13 0 6 38 43 21
2011 Non-shift worker 30 35 15 11 7 1 0 66 19 446

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 43 14 0 0 0 0 86 0 21
2018 Non-shift worker 39 29 13 9 8 1 1 69 18 410
2017 Shift worker 37 24 20 12 6 0 0 62 18 17
2017 Non-shift worker 34 34 13 11 6 1 1 69 18 330
2014 Shift worker 26 28 10 11 16 0 11 60 29 29
2014 Non-shift worker 26 34 18 12 9 1 0 60 22 387

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 52 30 14 4 0 0 0 83 4 21
2018 Non-shift worker 39 35 10 7 8 1 0 75 15 414
2017 Shift worker 31 44 13 6 6 0 0 75 12 17
2017 Non-shift worker 32 39 15 8 5 0 1 72 13 330
2014 Shift worker 22 33 24 9 12 0 0 55 21 29
2014 Non-shift worker 24 36 19 13 8 0 0 60 21 387
2011 Shift worker 26 47 10 8 9 0 0 72 17 21
2011 Non-shift worker 41 34 12 8 3 1 0 76 12 443

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 68 32 0 0 0 0 0 100 0 21
2018 Non-shift worker 46 38 9 3 3 0 0 84 7 412
2017 Shift worker 63 25 6 0 6 0 0 88 6 17
2017 Non-shift worker 40 46 8 4 2 0 1 86 7 329
2014 Shift worker 29 54 11 7 0 0 0 83 7 29
2014 Non-shift worker 36 43 10 7 3 0 0 80 10 387
2011 Shift worker 44 36 8 4 8 0 0 80 12 21
2011 Non-shift worker 42 41 9 6 3 0 0 83 8 444
2008 Shift worker 52 24 20 4 0 0 0 76 4 25
2008 Non-shift worker 39 43 8 8 2 0 0 82 10 407

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 45 20 27 4 4 0 0 65 8 21
2018 Non-shift worker 35 34 16 9 5 1 1 70 13 414
2017 Shift worker 38 56 6 0 0 0 0 94 0 17
2017 Non-shift worker 36 35 17 6 4 0 1 72 11 330
2014 Shift worker 38 21 31 4 7 0 0 59 10 29
2014 Non-shift worker 36 33 19 7 6 0 0 69 12 386
2011 Shift worker 59 23 9 4 0 0 5 87 4 21
2011 Non-shift worker 36 37 15 8 3 1 0 74 11 444
2008 Shift worker 20 40 16 20 0 4 0 63 21 25
2008 Non-shift worker 28 33 21 12 5 0 1 61 18 409

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 5 4 55 12 15 4 5 29 10 21
2018 Non-shift worker 10 22 26 20 16 3 3 39 33 412
2017 Shift worker 0 30 40 18 5 7 0 24 33 17
2017 Non-shift worker 12 17 33 21 11 1 5 34 31 330
2014 Shift worker 7 25 40 17 3 0 8 22 35 29
2014 Non-shift worker 12 22 35 16 10 1 4 28 35 386
2011 Shift worker 8 18 30 28 6 0 10 38 29 21
2011 Non-shift worker 9 21 29 23 12 2 4 37 31 444
2008 Shift worker 4 44 20 8 12 0 12 23 55 25
2008 Non-shift worker 8 25 33 19 10 1 3 31 35 406

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 10 11 36 17 15 11 0 36 24 21
2018 Non-shift worker 7 18 25 21 20 4 4 45 28 410
2017 Shift worker 12 17 18 29 11 14 0 46 33 17
2017 Non-shift worker 11 19 29 19 13 3 6 36 32 330
2014 Shift worker 16 17 32 14 6 3 12 23 39 29
2014 Non-shift worker 13 20 27 19 10 4 6 32 37 385
2011 Shift worker 13 14 36 16 15 0 6 34 28 21
2011 Non-shift worker 7 21 23 21 17 4 7 43 32 444
2008 Shift worker 12 24 20 28 12 4 0 42 38 25
2008 Non-shift worker 16 25 23 19 11 1 5 32 43 405

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 18 22 13 19 23 0 5 44 42 21
2018 Non-shift worker 7 16 23 21 20 5 7 47 27 409
2017 Shift worker 0 19 27 24 11 14 5 44 24 17
2017 Non-shift worker 9 19 25 21 16 1 9 42 31 329
2014 Shift worker 23 20 21 12 16 0 8 30 47 29
2014 Non-shift worker 15 21 23 20 11 4 7 35 40 385
2011 Shift worker 13 16 27 13 12 14 6 30 36 21
2011 Non-shift worker 13 18 25 18 13 3 10 36 36 445
2008 Shift worker 8 32 24 24 8 4 0 33 42 25
2008 Non-shift worker 12 21 31 17 12 3 5 31 36 407

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 4 6 14 36 35 0 5 74 11 21
2018 Non-shift worker 4 13 27 26 26 3 2 54 18 410
2017 Shift worker 6 6 16 42 20 5 5 68 14 17
2017 Non-shift worker 6 10 31 28 18 0 6 49 17 327
2014 Shift worker 12 8 26 25 18 3 8 48 22 28
2014 Non-shift worker 9 14 27 31 14 1 4 47 25 383
2011 Shift worker 8 14 13 37 22 0 6 63 24 21
2011 Non-shift worker 5 12 29 28 19 2 6 50 18 443
2008 Shift worker 8 8 25 25 21 4 8 52 19 24
2008 Non-shift worker 7 16 30 27 17 1 2 45 24 406

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 10 26 29 17 18 0 0 35 36 21
2018 Non-shift worker 15 19 23 18 16 4 5 37 38 411
2017 Shift worker 6 23 16 29 18 7 0 50 32 17
2017 Non-shift worker 20 28 25 10 11 1 5 23 51 329
2014 Shift worker 17 30 14 13 11 0 15 28 55 29
2014 Non-shift worker 26 24 22 14 8 1 5 23 54 385
2011 Shift worker 9 9 22 20 29 0 10 54 21 21
2011 Non-shift worker 11 22 27 17 15 2 6 35 36 443
2008 Shift worker 4 40 8 28 12 0 8 43 48 25
2008 Non-shift worker 21 23 23 15 13 1 3 29 47 407

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 19 31 15 18 0 0 33 36 21
2018 Non-shift worker 13 18 25 19 16 4 5 38 34 409
2017 Shift worker 18 11 18 22 6 19 5 38 38 17
2017 Non-shift worker 15 19 26 16 15 4 6 34 37 327
2014 Shift worker 16 19 26 7 17 4 11 28 42 29
2014 Non-shift worker 11 19 25 21 11 3 10 36 35 385
2011 Shift worker 4 16 25 19 21 0 15 46 24 21
2011 Non-shift worker 10 15 23 23 16 4 9 44 29 445
2008 Shift worker 12 36 20 12 4 4 12 19 57 25
2008 Non-shift worker 19 23 25 15 10 3 5 27 46 406

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 4 32 29 11 20 0 5 33 37 21
2018 Non-shift worker 8 17 26 21 17 5 5 43 28 408
2017 Shift worker 6 6 34 22 18 14 0 46 14 17
2017 Non-shift worker 12 17 28 18 16 3 6 37 32 328
2014 Shift worker 7 19 24 18 14 3 15 40 31 29
2014 Non-shift worker 14 22 30 14 8 4 7 26 41 385
Top of Page

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 15 45 7 10 6 5 10 72 20 21
2018 Non-shift worker 28 26 16 11 8 8 4 61 21 411
2017 Shift worker 16 34 19 6 18 7 0 54 26 17
2017 Non-shift worker 19 28 19 14 9 4 6 53 25 330
2014 Shift worker 23 23 21 4 27 3 0 47 31 29
2014 Non-shift worker 21 27 20 12 12 4 4 52 26 386

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 68 11 10 4 6 0 0 80 10 21
2018 Non-shift worker 50 26 7 9 6 1 1 77 15 411
2017 Shift worker 25 56 6 0 12 0 0 81 12 17
2017 Non-shift worker 39 34 10 8 7 0 1 74 16 330
2014 Shift worker 34 40 3 0 16 4 3 80 17 29
2014 Non-shift worker 36 30 9 11 11 3 1 68 22 387

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 19 17 17 10 17 0 48 32 21
2018 Non-shift worker 17 18 15 16 14 17 3 44 38 411
2017 Shift worker 10 16 24 13 18 20 0 33 38 17
2017 Non-shift worker 9 19 15 20 16 17 4 35 46 331
2014 Shift worker 8 13 19 14 33 3 10 23 55 29
2014 Non-shift worker 14 18 17 18 19 10 3 37 43 384

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 36 13 4 0 0 0 83 4 21
2018 Non-shift worker 50 33 7 5 4 0 0 83 9 411
2017 Shift worker 27 55 6 5 6 0 0 82 12 17
2017 Non-shift worker 34 44 9 8 4 1 1 79 11 331
2014 Shift worker 29 37 7 7 20 0 0 66 27 29
2014 Non-shift worker 34 40 13 9 5 0 0 73 14 385

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 57 28 14 0 0 0 0 86 0 21
2018 Non-shift worker 46 34 9 4 4 2 1 82 8 414
Top of Page

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 58 28 10 4 0 0 0 86 4 21
2018 Non-shift worker 42 31 9 6 7 2 2 76 14 412
2017 Shift worker 32 43 12 0 12 0 0 75 12 17
2017 Non-shift worker 37 34 12 9 6 1 2 72 16 330
2014 Shift worker 35 27 21 8 8 0 0 62 16 29
2014 Non-shift worker 29 34 14 12 9 0 2 64 22 387
2011 Shift worker 31 33 17 9 9 0 0 64 19 21
2011 Non-shift worker 33 32 14 12 7 1 1 66 19 444
2008 Shift worker 16 36 28 12 8 0 0 52 20 25
2008 Non-shift worker 27 33 15 12 10 1 2 62 23 409

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 49 0 6 0 4 0 93 7 21
2018 Non-shift worker 50 27 10 4 5 3 1 80 9 411
2017 Shift worker 38 43 6 6 6 0 0 81 12 17
2017 Non-shift worker 46 26 12 6 6 2 1 75 13 330
2014 Shift worker 36 40 8 6 8 3 0 78 14 29
2014 Non-shift worker 32 33 14 9 7 2 3 68 17 387
2011 Shift worker 26 28 24 4 14 5 0 56 18 21
2011 Non-shift worker 35 33 15 7 7 2 1 70 14 446
2008 Shift worker 12 56 12 12 8 0 0 68 20 25
2008 Non-shift worker 30 32 15 9 9 3 2 65 19 407

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 58 38 4 0 0 0 0 96 0 21
2018 Non-shift worker 50 27 9 4 6 1 2 80 11 410
2017 Shift worker 32 38 18 0 12 0 0 70 12 17
2017 Non-shift worker 47 29 11 6 5 0 1 77 12 329
2014 Shift worker 35 24 11 19 12 0 0 58 31 29
2014 Non-shift worker 30 36 14 11 8 0 2 66 19 385
2011 Shift worker 20 48 14 9 9 0 0 67 19 21
2011 Non-shift worker 39 30 13 11 7 0 1 69 18 446
2008 Shift worker 24 40 20 8 8 0 0 64 16 25
2008 Non-shift worker 29 38 11 11 9 1 1 68 20 409

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 75 15 6 0 0 4 0 93 0 21
2018 Non-shift worker 58 22 6 3 7 1 2 83 10 410
2017 Shift worker 38 37 12 0 12 0 0 75 12 17
2017 Non-shift worker 53 23 12 3 5 2 1 79 8 330

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 75 11 14 0 0 0 0 86 0 21
2018 Non-shift worker 53 24 11 3 7 1 1 79 10 410
2017 Shift worker 45 37 6 6 6 0 0 82 12 17
2017 Non-shift worker 50 29 8 6 6 1 1 80 12 331
2014 Shift worker 35 38 12 3 12 0 0 73 15 29
2014 Non-shift worker 38 30 15 10 6 0 1 69 16 386
Top of Page

Senior Management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 44 50 0 6 0 0 0 94 6 21
2018 Non-shift worker 36 28 14 7 7 7 1 70 15 414
2017 Shift worker 28 54 19 0 0 0 0 81 0 17
2017 Non-shift worker 27 34 16 9 6 7 1 66 17 331
2014 Shift worker 27 41 7 0 12 13 0 79 14 29
2014 Non-shift worker 19 32 21 12 7 9 0 56 21 385
2011 Shift worker 9 33 24 9 4 16 5 53 16 21
2011 Non-shift worker 26 28 20 9 9 8 0 58 20 444

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 37 10 6 0 0 0 83 6 21
2018 Non-shift worker 33 28 14 10 9 4 1 64 21 410
2017 Shift worker 17 48 29 6 0 0 0 65 6 17
2017 Non-shift worker 24 28 20 14 10 3 1 54 26 330
2014 Shift worker 12 37 17 10 20 4 0 52 30 29
2014 Non-shift worker 16 29 25 16 12 2 0 46 28 385
2011 Shift worker 15 30 16 15 9 14 0 53 29 21
2011 Non-shift worker 24 27 22 13 11 3 0 52 24 443
2008 Shift worker 12 36 28 8 8 8 0 52 17 25
2008 Non-shift worker 17 28 20 18 14 2 1 47 33 409

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 32 26 4 0 0 0 70 4 21
2018 Non-shift worker 25 28 16 12 12 7 1 57 26 412
2017 Shift worker 16 32 46 6 0 0 0 48 6 17
2017 Non-shift worker 16 27 20 16 12 8 1 47 31 331
2014 Shift worker 10 17 26 15 20 12 0 31 39 29
2014 Non-shift worker 11 23 27 20 14 6 0 36 36 385
2011 Shift worker 9 20 29 4 13 26 0 39 22 21
2011 Non-shift worker 14 29 23 16 9 8 0 47 28 446
2008 Shift worker 4 40 24 4 12 16 0 52 19 25
2008 Non-shift worker 11 23 18 24 15 8 1 38 42 408

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 39 17 7 0 0 0 76 7 21
2018 Non-shift worker 24 32 15 11 13 5 0 59 25 414
2017 Shift worker 21 48 12 5 6 7 0 75 12 17
2017 Non-shift worker 17 28 18 16 16 5 1 48 34 330
2014 Shift worker 13 27 23 16 16 4 0 43 33 29
2014 Non-shift worker 11 29 22 19 16 3 0 41 36 384
2011 Shift worker 31 14 27 15 13 0 0 45 28 21
2011 Non-shift worker 18 33 20 15 13 2 0 52 28 446
2008 Shift worker 16 28 20 8 16 12 0 50 27 25
2008 Non-shift worker 15 35 15 18 13 3 1 53 32 407
Top of Page

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 39 17 4 0 0 0 80 4 21
2018 Non-shift worker 31 37 20 5 6 1 0 69 11 413
2017 Shift worker 26 68 0 6 0 0 0 94 6 17
2017 Non-shift worker 25 38 18 10 5 2 1 65 16 331
2014 Shift worker 21 37 20 11 8 4 0 60 19 29
2014 Non-shift worker 19 37 28 8 7 2 0 57 15 385
2011 Shift worker 20 28 26 8 9 9 0 53 19 21
2011 Non-shift worker 26 35 21 8 7 3 0 63 16 444

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 17 21 15 0 0 0 64 15 21
2018 Non-shift worker 40 35 13 4 5 2 1 77 10 414
2017 Shift worker 33 54 7 0 0 6 0 93 0 16
2017 Non-shift worker 36 33 13 9 3 4 1 74 13 330
2014 Shift worker 29 26 14 23 4 0 4 58 28 29
2014 Non-shift worker 31 35 17 7 5 5 1 69 13 385
2011 Shift worker 24 24 31 11 0 4 6 54 12 21
2011 Non-shift worker 37 32 10 8 7 5 1 73 16 444
2008 Shift worker 20 32 20 8 12 4 4 57 22 25
2008 Non-shift worker 28 38 11 9 7 5 2 71 17 409

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 17 25 11 0 0 0 64 11 21
2018 Non-shift worker 34 34 18 7 5 1 1 69 12 413

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 23 19 0 11 0 11 67 12 21
2018 Non-shift worker 24 21 16 12 12 11 4 53 29 412
2017 Shift worker 21 37 5 11 12 14 0 67 27 17
2017 Non-shift worker 14 22 18 13 12 17 4 45 32 331
2014 Shift worker 24 21 11 7 19 9 10 55 31 29
2014 Non-shift worker 15 19 22 16 15 10 2 40 35 386
2011 Shift worker 0 29 16 7 13 35 0 44 31 21
2011 Non-shift worker 18 20 19 14 13 13 4 45 32 445

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 23 28 4 0 4 0 67 4 21
2018 Non-shift worker 24 28 17 13 13 4 1 55 27 413
2017 Shift worker 32 36 25 0 6 0 0 69 6 17
2017 Non-shift worker 21 26 22 14 12 4 1 50 27 330
2014 Shift worker 10 17 24 23 15 6 4 30 43 29
2014 Non-shift worker 11 15 23 21 26 4 1 27 49 385
2011 Shift worker 9 35 23 8 19 6 0 47 28 21
2011 Non-shift worker 17 30 17 17 14 2 2 50 33 446
2008 Shift worker 20 28 28 12 12 0 0 48 24 25
2008 Non-shift worker 15 33 17 14 17 4 0 50 32 407

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 13 14 18 6 0 9 58 27 21
2018 Non-shift worker 18 22 12 16 21 4 6 45 41 414
2017 Shift worker 32 24 12 5 12 6 7 66 20 17
2017 Non-shift worker 11 19 18 19 22 4 8 34 46 331
2014 Shift worker 10 18 10 21 30 0 11 31 57 29
2014 Non-shift worker 10 13 19 17 32 3 5 25 54 385
2011 Shift worker 4 15 9 10 40 6 16 24 64 21
2011 Non-shift worker 10 22 13 21 24 2 8 35 50 446
2008 Shift worker 12 40 16 0 16 0 16 62 19 25
2008 Non-shift worker 7 23 15 20 25 4 7 34 50 408

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 47 10 6 0 4 0 83 7 21
2018 Non-shift worker 30 33 18 8 7 3 1 65 16 413
2017 Shift worker 21 34 32 0 6 7 0 60 6 17
2017 Non-shift worker 17 35 21 10 8 8 1 57 21 330

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 71 17 5 0 6 0 0 89 6 21
2018 Non-shift worker 45 30 14 4 2 4 1 78 7 408
2017 Shift worker 37 31 19 0 6 6 0 73 6 17
2017 Non-shift worker 34 36 15 4 4 7 1 75 8 331
2014 Shift worker 31 35 18 4 4 9 0 72 9 29
2014 Non-shift worker 34 38 16 4 4 3 1 75 8 386

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 58 24 11 6 0 0 0 82 6 21
2018 Non-shift worker 45 34 11 5 2 2 1 81 7 410
2017 Shift worker 32 55 6 6 0 0 0 88 6 17
2017 Non-shift worker 30 43 13 5 4 4 1 77 10 330
2014 Shift worker 29 49 11 11 0 0 0 78 11 29
2014 Non-shift worker 33 40 15 7 3 1 0 74 10 386
2011 Shift worker 9 48 9 9 5 14 6 71 17 21
2011 Non-shift worker 33 35 19 4 5 3 0 71 10 446

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 78 9 6 6 0 0 0 87 6 21
2018 Non-shift worker 55 31 7 4 4 0 0 86 7 405
2017 Shift worker 51 31 12 6 0 0 0 82 6 17
2017 Non-shift worker 44 39 9 4 4 0 1 83 8 330
2014 Shift worker 48 30 15 4 4 0 0 78 8 29
2014 Non-shift worker 40 38 12 6 4 0 0 78 10 386
2011 Shift worker 31 31 24 4 9 0 0 63 13 21
2011 Non-shift worker 42 37 11 5 5 0 0 79 10 445
2008 Shift worker 36 32 20 4 4 4 0 71 8 25
2008 Non-shift worker 34 39 12 8 5 1 0 74 13 406

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 60 22 11 6 0 0 0 83 6 21
2018 Non-shift worker 41 25 15 10 8 1 0 67 18 410
2017 Shift worker 29 51 13 6 0 0 0 80 6 16
2017 Non-shift worker 25 29 24 13 8 2 1 55 21 331
2014 Shift worker 22 31 29 11 8 0 0 52 18 29
2014 Non-shift worker 21 31 26 11 11 1 0 52 22 387
2011 Shift worker 20 25 30 8 16 0 0 45 25 21
2011 Non-shift worker 29 30 20 11 9 0 0 59 20 445

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 67 19 7 6 0 0 0 86 6 21
2018 Non-shift worker 40 29 15 9 7 0 0 69 16 408
2017 Shift worker 22 59 18 0 0 0 0 82 0 17
2017 Non-shift worker 27 35 18 11 7 1 1 63 18 331
2014 Shift worker 18 39 16 15 12 0 0 57 27 28
2014 Non-shift worker 21 35 22 10 10 1 0 57 21 387
2011 Shift worker 15 25 35 8 16 0 0 41 25 21
2011 Non-shift worker 30 34 17 11 7 0 0 64 18 443
2008 Shift worker 32 40 16 0 12 0 0 72 12 25
2008 Non-shift worker 22 36 16 15 10 0 0 58 25 409

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 28 14 10 0 5 0 74 11 21
2018 Non-shift worker 35 23 13 12 11 3 3 61 25 410
2017 Shift worker 29 52 6 0 6 7 0 87 6 17
2017 Non-shift worker 23 23 20 14 10 5 4 52 26 331
2014 Shift worker 20 14 24 28 8 7 0 36 38 29
2014 Non-shift worker 23 23 20 14 14 5 2 49 30 387
2011 Shift worker 28 22 8 17 24 0 0 50 42 21
2011 Non-shift worker 31 22 18 10 12 4 3 57 24 444
2008 Shift worker 20 32 24 8 12 4 0 54 21 25
2008 Non-shift worker 20 24 20 15 14 3 4 48 31 408
Top of Page

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Shift worker 24 47 29 21
2018 Non-shift worker 33 35 32 413
2017 Shift worker 35 48 17 17
2017 Non-shift worker 35 29 36 331
2014 Shift worker 34 26 40 29
2014 Non-shift worker 33 34 33 387
2011 Shift worker 35 39 25 21
2011 Non-shift worker 36 37 27 446
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 18 14 6 0 22 17 66 11 21
2018 Non-shift worker 18 15 19 8 9 23 9 48 24 411
2017 Shift worker 5 12 21 13 12 24 14 26 40 17
2017 Non-shift worker 10 18 18 8 9 27 10 44 26 330
2014 Shift worker 18 17 17 12 8 16 13 49 27 29
2014 Non-shift worker 15 16 23 6 8 26 5 46 21 384

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 26 12 6 0 19 0 77 8 21
2018 Non-shift worker 32 28 17 7 7 9 0 66 15 412
2017 Shift worker 14 41 11 6 6 20 0 70 16 17
2017 Non-shift worker 22 33 19 5 8 13 1 64 14 328
2014 Shift worker 21 35 13 12 11 9 0 61 25 29
2014 Non-shift worker 22 32 21 6 6 11 2 62 14 385
2011 Shift worker 14 38 22 4 5 17 0 63 10 21
2011 Non-shift worker 35 31 15 7 5 7 0 71 12 445
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 15 18 14 0 6 34 12 62 12 21
2018 Non-shift worker 20 15 23 3 4 28 8 54 11 412
2017 Shift worker 15 12 6 0 12 37 19 59 28 17
2017 Non-shift worker 16 16 18 2 4 33 11 56 11 329
2014 Shift worker 7 14 24 4 8 30 13 37 21 29
2014 Non-shift worker 14 15 22 2 3 37 6 51 10 385

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 19 12 6 0 19 0 77 8 21
2018 Non-shift worker 29 28 22 4 3 12 1 66 9 412
2017 Shift worker 26 25 25 0 6 18 0 62 8 17
2017 Non-shift worker 26 32 15 3 4 17 3 72 9 329
2014 Shift worker 13 38 17 8 8 16 0 61 19 29
2014 Non-shift worker 24 29 21 2 2 20 2 68 6 385
2011 Shift worker 13 21 31 4 0 31 0 49 5 21
2011 Non-shift worker 37 30 15 4 3 11 0 76 7 444
Top of Page

Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 32 12 12 12 0 0 63 24 20
2018 Non-shift worker 35 29 16 9 9 1 2 65 18 414
2017 Shift worker 35 21 11 7 26 0 0 56 33 17
2017 Non-shift worker 34 25 16 10 10 0 5 62 21 329

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 50 13 25 12 0 0 0 63 12 20
2018 Non-shift worker 20 25 25 16 12 1 1 45 29 413
2017 Shift worker 16 36 20 17 6 0 5 54 25 17
2017 Non-shift worker 16 26 24 20 12 1 2 43 32 329

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 54 15 11 15 0 0 5 72 16 20
2018 Non-shift worker 28 31 21 11 5 1 2 61 17 411
2017 Shift worker 54 20 5 0 7 0 13 85 8 15
2017 Non-shift worker 25 27 23 11 9 1 4 54 21 329

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 25 14 7 17 0 0 62 24 21
2018 Non-shift worker 22 22 22 15 17 1 2 45 33 412
2017 Shift worker 17 12 30 18 13 0 12 32 34 17
2017 Non-shift worker 15 20 17 22 22 1 3 37 45 330

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 58 12 25 0 0 0 5 74 0 20
2018 Non-shift worker 46 21 15 5 6 2 5 73 12 411
2017 Shift worker 42 16 13 0 0 6 23 81 0 17
2017 Non-shift worker 38 27 12 5 5 1 10 74 12 328

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 58 11 4 11 10 0 5 73 23 21
2018 Non-shift worker 31 27 22 10 7 1 1 59 18 410
2017 Shift worker 22 36 12 17 5 0 6 63 24 17
2017 Non-shift worker 26 34 19 10 8 1 2 62 19 327

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 23 19 0 0 0 17 77 0 21
2018 Non-shift worker 35 30 18 8 5 2 2 67 14 415
2017 Shift worker 35 30 17 6 5 0 6 70 12 17
2017 Non-shift worker 26 29 21 11 8 0 4 57 21 327

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 34 7 17 0 0 5 74 18 21
2018 Non-shift worker 28 30 22 11 6 1 2 60 17 415
2017 Shift worker 36 40 0 12 5 0 6 81 19 17
2017 Non-shift worker 24 30 23 11 8 0 4 56 20 328

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 33 20 4 0 0 5 75 4 20
2018 Non-shift worker 36 28 18 9 6 0 2 66 16 413
2017 Shift worker 35 34 0 12 5 6 6 80 20 17
2017 Non-shift worker 31 29 18 11 7 1 3 62 19 328

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 52 19 20 4 0 0 5 75 4 21
2018 Non-shift worker 35 32 14 12 4 0 2 69 17 412
2017 Shift worker 35 16 12 18 5 6 6 59 27 17
2017 Non-shift worker 35 30 18 9 5 0 3 67 14 328

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 71 10 7 0 0 0 11 92 0 21
2018 Non-shift worker 52 25 11 7 3 1 2 78 10 411
2017 Shift worker 34 31 24 0 11 0 0 65 11 17
2017 Non-shift worker 52 23 15 4 3 0 3 77 7 330

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 85 0 10 0 0 0 5 89 0 21
2018 Non-shift worker 68 16 6 2 1 0 7 90 4 413

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 75 4 10 0 6 0 5 83 7 21
2018 Non-shift worker 68 12 7 5 4 0 5 84 9 414
2017 Shift worker 52 6 12 6 18 0 6 62 26 17
2017 Non-shift worker 67 14 4 6 4 1 5 86 10 330

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 65 6 10 14 0 0 5 75 15 21
2018 Non-shift worker 51 29 11 4 4 0 2 81 7 412
2017 Shift worker 38 39 0 5 12 0 6 82 18 17
2017 Non-shift worker 49 29 10 6 3 0 3 80 9 329

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 65 11 12 0 7 0 5 80 7 20
2018 Non-shift worker 55 21 10 7 5 1 2 77 12 410
2017 Shift worker 38 26 0 5 18 6 6 74 26 17
2017 Non-shift worker 55 22 8 7 4 0 3 80 12 330

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 69 0 16 0 0 0 15 81 0 20
2018 Non-shift worker 53 11 6 3 1 1 25 86 5 412
2017 Shift worker 52 13 5 0 5 0 25 86 7 17
2017 Non-shift worker 44 14 5 4 1 0 31 84 8 330

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 68 17 10 0 0 0 5 89 0 21
2018 Non-shift worker 59 20 9 4 2 0 6 84 7 412
2017 Shift worker 59 12 5 6 5 0 12 81 13 17
2017 Non-shift worker 61 15 9 4 3 0 8 83 7 328

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 60 4 15 4 11 0 5 68 16 20
2018 Non-shift worker 72 10 3 5 3 0 5 88 9 413
2017 Shift worker 35 24 0 5 18 6 12 72 28 17
2017 Non-shift worker 64 15 7 3 5 1 6 84 8 329

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 22 17 4 0 0 5 79 4 21
2018 Non-shift worker 53 24 14 4 2 1 3 79 6 413
2017 Shift worker 40 27 17 5 5 0 6 71 11 17
2017 Non-shift worker 53 24 12 4 2 0 4 80 7 330

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 42 22 6 0 0 0 71 6 21
2018 Non-shift worker 17 31 33 14 4 0 0 48 19 412
2017 Shift worker 18 35 36 0 6 0 5 56 6 17
2017 Non-shift worker 13 31 36 15 5 0 0 44 20 330

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 0 6 35 35 24 0 0 59 6 21
2018 Non-shift worker 8 19 40 20 13 0 1 33 26 410
2017 Shift worker 6 6 49 24 10 0 5 36 13 17
2017 Non-shift worker 5 20 38 23 12 1 1 36 25 328

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 39 47 14 0 0 0 0 86 0 21
2018 Non-shift worker 33 39 12 7 5 3 1 75 12 413
2017 Shift worker 15 42 19 6 0 18 0 69 8 17
2017 Non-shift worker 21 43 20 7 5 5 0 67 13 329

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 39 34 10 6 6 4 0 76 13 21
2018 Non-shift worker 28 32 17 13 7 2 1 62 21 412
2017 Shift worker 16 46 6 18 6 0 6 67 26 17
2017 Non-shift worker 16 35 22 17 7 3 0 52 25 329
Top of Page

Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 48 15 15 12 4 6 0 51 49 21
2018 Non-shift worker 45 26 13 7 4 3 2 48 52 414
2017 Shift worker 32 15 24 6 11 12 0 36 64 17
2017 Non-shift worker 48 20 17 5 5 4 1 51 49 329

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 27 10
2018 Non-shift worker 18 206
2017 Shift worker 23 10
2017 Non-shift worker 22 151

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 25 10
2018 Non-shift worker 26 206
2017 Shift worker 29 10
2017 Non-shift worker 34 151

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 47 10
2018 Non-shift worker 23 206
2017 Shift worker 38 10
2017 Non-shift worker 19 151

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 11 10
2018 Non-shift worker 35 206
2017 Shift worker 18 10
2017 Non-shift worker 46 151

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Shift worker 14 10
2018 Non-shift worker 4 206
2017 Shift worker 9 10
2017 Non-shift worker 5 151

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 8 10
2018 Non-shift worker 19 206

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 26 10
2018 Non-shift worker 34 206
2017 Shift worker 22 10
2017 Non-shift worker 40 151

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 64 36 10
2018 Non-shift worker 51 49 205

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 23 0 0 27 25 0 65 35 10
2018 Non-shift worker 22 25 18 18 11 0 5 50 31 205
2017 Non-shift worker 17 31 19 13 12 1 8 52 27 154

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 8 28 0 11 44 0 9 40 60 10
2018 Non-shift worker 10 15 13 13 19 4 27 35 46 205
2017 Shift worker 9 30 20 9 11 0 22 49 25 10
2017 Non-shift worker 8 18 17 10 18 3 26 36 40 152

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 21 6 11 0 6 24 75 16 21
2018 Non-shift worker 51 11 10 8 7 2 11 72 17 414
Report a problem or mistake on this page
Date modified: