2018 Public Service Employee Survey Results for Courts Administration Service by Question 78. Please indicate your occupational group and level. Occupational group and level - AS

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 32 39 11 10 9 0 0 71 18 114
2018 AS-02 25 39 4 14 18 0 0 64 32 28
2018 AS-03 44 35 10 8 2 0 0 79 10 48
2018 AS-04 35 18 24 12 12 0 0 53 24 17
2017 AS 31 34 13 12 10 0 0 65 22 94
2017 AS-02 19 39 9 14 19 0 0 58 33 21
2017 AS-03 39 37 6 9 9 0 0 76 17 46
2014 AS 18 24 24 19 14 0 1 42 34 105
2014 AS-02 23 28 19 17 13 0 0 51 31 75
2014 AS-03 10 10 40 20 20 0 0 20 40 10
2011 AS 24 48 12 11 5 0 0 71 16 105
2011 AS-02 25 47 9 12 7 0 0 72 19 75
2011 AS-03 15 38 46 0 0 0 0 54 0 13
2008 AS 37 35 10 12 3 0 3 75 15 102
2008 AS-02 39 32 11 12 3 0 3 73 16 66
2008 AS-03 25 42 17 8 8 0 0 67 17 12

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 50 27 15 3 5 0 0 77 8 114
2018 AS-02 33 30 19 4 15 0 0 63 19 27
2018 AS-03 54 27 15 2 2 0 0 81 4 48
2018 AS-04 71 24 6 0 0 0 0 94 0 17
2017 AS 44 40 6 5 5 0 0 84 10 94
2017 AS-02 19 42 5 19 16 0 0 61 34 21
2017 AS-03 52 37 9 2 0 0 0 89 2 46
2014 AS 42 41 11 3 4 0 0 82 7 106
2014 AS-02 46 39 9 0 5 0 0 86 5 76
2014 AS-03 40 30 30 0 0 0 0 70 0 10
2011 AS 53 29 10 6 2 0 0 82 8 105
2011 AS-02 59 27 7 5 3 0 0 85 8 75
2011 AS-03 38 31 31 0 0 0 0 69 0 13
2008 AS 46 34 11 7 2 0 0 80 9 102
2008 AS-02 48 32 12 5 3 0 0 80 8 66
2008 AS-03 42 33 0 25 0 0 0 75 25 12

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 56 30 5 6 3 0 0 85 10 115
2018 AS-02 46 29 7 11 7 0 0 75 18 28
2018 AS-03 65 27 2 4 2 0 0 92 6 48
2018 AS-04 65 35 0 0 0 0 0 100 0 17
2017 AS 50 40 5 3 2 0 0 90 5 94
2017 AS-02 28 48 14 5 5 0 0 77 9 21
2017 AS-03 56 35 4 4 0 0 0 91 4 46
2014 AS 55 32 8 3 2 0 0 87 5 106
2014 AS-02 61 30 7 1 1 0 0 91 3 76
2014 AS-03 50 20 20 10 0 0 0 70 10 10
2011 AS 50 38 9 2 1 0 0 89 3 105
2011 AS-02 55 35 8 3 0 0 0 89 3 75
2011 AS-03 31 46 15 0 8 0 0 77 8 13
2008 AS 55 32 3 7 2 0 1 88 9 102
2008 AS-02 56 32 3 6 3 0 0 88 9 66
2008 AS-03 42 42 0 8 0 0 8 91 9 12

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 46 33 9 7 4 1 0 80 11 115
2018 AS-02 50 29 7 7 4 4 0 81 11 28
2018 AS-03 46 33 13 6 2 0 0 79 8 48
2018 AS-04 53 24 0 12 12 0 0 76 24 17
2017 AS 49 30 7 7 5 0 1 80 13 94
2017 AS-02 52 39 9 0 0 0 0 91 0 21
2017 AS-03 41 33 11 4 11 0 0 74 15 46
2014 AS 29 40 20 8 2 0 1 70 10 106
2014 AS-02 34 37 17 8 3 0 1 72 11 76
2014 AS-03 20 20 50 10 0 0 0 40 10 10
2011 AS 42 31 15 6 4 1 1 75 10 105
2011 AS-02 44 35 8 7 4 1 1 81 11 75
2011 AS-03 46 23 31 0 0 0 0 69 0 13

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 46 38 7 4 4 0 0 84 9 115
2018 AS-02 36 36 11 7 11 0 0 71 18 28
2018 AS-03 46 44 6 2 2 0 0 90 4 48
2018 AS-04 71 24 0 6 0 0 0 94 6 17
2017 AS 36 48 9 4 2 0 0 84 7 94
2017 AS-02 19 47 19 5 11 0 0 66 16 21
2017 AS-03 41 44 9 6 0 0 0 85 6 46
2014 AS 32 45 11 7 5 0 0 77 11 106
2014 AS-02 36 45 9 7 4 0 0 80 11 76
2014 AS-03 40 40 10 10 0 0 0 80 10 10
2011 AS 38 42 12 6 2 0 0 80 8 105
2011 AS-02 41 41 8 8 1 0 0 83 9 75
2011 AS-03 31 31 38 0 0 0 0 62 0 13
2008 AS 50 27 14 4 5 0 0 77 9 101
2008 AS-02 51 29 11 2 8 0 0 80 9 65
2008 AS-03 58 25 8 8 0 0 0 83 8 12

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 41 31 8 13 6 0 1 73 19 115
2018 AS-02 32 36 14 11 7 0 0 68 18 28
2018 AS-03 38 35 6 17 4 0 0 73 21 48
2018 AS-04 53 18 6 12 6 0 6 75 19 17
2017 AS 39 33 17 8 3 0 0 71 12 94
2017 AS-02 23 47 20 9 0 0 0 70 9 21
2017 AS-03 39 24 22 11 4 0 0 63 15 46
2014 AS 27 38 8 18 8 1 1 66 26 105
2014 AS-02 28 41 5 15 8 1 1 71 23 75
2014 AS-03 40 20 20 20 0 0 0 60 20 10
2011 AS 35 36 13 13 3 1 0 71 16 104
2011 AS-02 39 35 8 15 3 1 0 74 18 75
2011 AS-03 25 33 25 17 0 0 0 58 17 12

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 39 41 8 8 4 0 0 80 12 115
2018 AS-02 21 43 11 18 7 0 0 64 25 28
2018 AS-03 48 44 4 2 2 0 0 92 4 48
2018 AS-04 41 35 12 6 6 0 0 76 12 17
2017 AS 36 43 16 3 2 0 0 79 5 94
2017 AS-02 33 44 23 0 0 0 0 77 0 21
2017 AS-03 37 42 17 2 2 0 0 78 4 46

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 65 22 10 2 1 1 0 88 3 115
2018 AS-02 57 21 18 4 0 0 0 79 4 28
2018 AS-03 67 23 8 2 0 0 0 90 2 48
2018 AS-04 65 18 12 0 0 6 0 88 0 17
2017 AS 49 44 6 1 0 0 0 93 1 94
2017 AS-02 33 48 14 5 0 0 0 81 5 21
2017 AS-03 52 42 6 0 0 0 0 94 0 46
2014 AS 46 35 11 5 2 0 1 82 7 106
2014 AS-02 47 34 13 3 1 0 1 83 4 76
2014 AS-03 50 40 0 10 0 0 0 90 10 10
2011 AS 52 31 11 3 1 2 0 85 4 103
2011 AS-02 51 32 11 1 1 3 0 86 3 74
2011 AS-03 42 33 25 0 0 0 0 75 0 12
2008 AS 48 34 12 4 1 1 0 83 5 102
2008 AS-02 48 36 11 2 2 2 0 86 3 66
2008 AS-03 50 17 17 17 0 0 0 67 17 12

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 44 36 5 6 9 0 0 80 15 115
2018 AS-02 36 43 4 7 11 0 0 79 18 28
2018 AS-03 44 38 4 6 8 0 0 81 15 48
2018 AS-04 53 24 12 6 6 0 0 76 12 17
2017 AS 33 45 8 8 5 0 0 78 14 94
2017 AS-02 14 62 5 14 5 0 0 77 19 21
2017 AS-03 35 35 13 11 6 0 0 70 17 46

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 64 29 3 1 3 0 0 93 4 115
2018 AS-02 46 39 7 0 7 0 0 86 7 28
2018 AS-03 71 25 0 2 2 0 0 96 4 48
2018 AS-04 82 18 0 0 0 0 0 100 0 17
2017 AS 67 24 3 3 2 0 1 91 6 93
2017 AS-02 52 23 0 9 11 0 5 79 21 21
2017 AS-03 76 18 4 2 0 0 0 93 2 45
2014 AS 71 23 5 2 0 0 0 93 2 106
2014 AS-02 76 17 5 1 0 0 0 93 1 76
2014 AS-03 80 20 0 0 0 0 0 100 0 10
2011 AS 68 25 6 1 0 0 0 93 1 104
2011 AS-02 72 24 4 0 0 0 0 96 0 74
2011 AS-03 54 38 8 0 0 0 0 92 0 13

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 38 36 8 8 10 0 0 74 18 115
2018 AS-02 43 32 4 7 14 0 0 75 21 28
2018 AS-03 40 31 10 8 10 0 0 71 19 48
2018 AS-04 41 41 0 6 12 0 0 82 18 17
2017 AS 34 36 15 5 9 0 1 71 14 93
2017 AS-02 47 19 5 5 20 0 5 69 26 21
2017 AS-03 27 34 22 9 9 0 0 60 18 45
2014 AS 17 34 25 10 12 1 0 51 23 106
2014 AS-02 20 30 25 12 12 1 0 51 24 76
2014 AS-03 10 60 30 0 0 0 0 70 0 10
2011 AS 28 39 18 8 7 1 0 67 14 105
2011 AS-02 29 37 15 9 8 1 0 68 18 75
2011 AS-03 15 46 31 8 0 0 0 62 8 13

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 49 28 9 4 10 0 0 77 15 115
2018 AS-02 57 25 7 4 7 0 0 82 11 28
2018 AS-03 48 21 13 6 13 0 0 69 19 48
2018 AS-04 41 41 0 6 12 0 0 82 18 17
2017 AS 45 28 14 7 4 0 1 74 12 93
2017 AS-02 47 19 16 9 5 0 5 69 15 21
2017 AS-03 40 27 18 9 7 0 0 67 15 45
2014 AS 29 33 18 10 8 1 0 63 19 106
2014 AS-02 33 37 12 9 8 1 0 71 17 76
2014 AS-03 20 40 40 0 0 0 0 60 0 10

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 46 34 7 5 8 0 0 80 13 115
2018 AS-02 43 36 7 7 7 0 0 79 14 28
2018 AS-03 44 35 4 6 10 0 0 79 17 48
2018 AS-04 53 24 12 6 6 0 0 76 12 17
2017 AS 40 36 14 5 4 0 1 76 10 93
2017 AS-02 38 53 0 5 0 0 5 95 5 21
2017 AS-03 35 31 18 7 9 0 0 67 15 45
2014 AS 26 36 19 11 8 0 0 62 19 106
2014 AS-02 30 38 13 12 7 0 0 68 18 76
2014 AS-03 20 20 50 10 0 0 0 40 10 10
2011 AS 45 33 14 6 1 1 0 79 7 105
2011 AS-02 49 32 12 5 0 1 0 82 5 75
2011 AS-03 23 38 31 8 0 0 0 62 8 13

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 51 37 5 1 5 0 0 89 6 115
2018 AS-02 43 39 4 4 11 0 0 82 14 28
2018 AS-03 54 35 6 0 4 0 0 90 4 48
2018 AS-04 65 29 6 0 0 0 0 94 0 17
2017 AS 47 36 13 1 2 0 1 83 3 92
2017 AS-02 38 33 20 0 5 0 5 74 5 21
2017 AS-03 53 29 15 2 0 0 0 82 2 45
2014 AS 42 42 7 8 2 0 0 84 9 106
2014 AS-02 47 38 5 8 1 0 0 86 9 76
2014 AS-03 40 40 10 10 0 0 0 80 10 10
2011 AS 50 36 10 3 1 0 0 87 4 105
2011 AS-02 55 35 7 4 0 0 0 89 4 75
2011 AS-03 46 31 23 0 0 0 0 77 0 13
2008 AS 52 33 7 7 1 0 0 85 8 102
2008 AS-02 56 32 5 6 2 0 0 88 8 66
2008 AS-03 42 42 8 8 0 0 0 83 8 12

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 39 29 19 11 2 0 0 68 12 114
2018 AS-02 18 50 21 7 4 0 0 68 11 28
2018 AS-03 62 21 9 6 2 0 0 83 9 47
2018 AS-04 29 18 35 18 0 0 0 47 18 17
2017 AS 38 37 14 10 2 0 0 75 12 93
2017 AS-02 25 42 23 5 5 0 0 67 9 21
2017 AS-03 46 40 9 4 0 0 0 87 4 45
2014 AS 37 33 14 9 7 0 0 70 15 105
2014 AS-02 40 37 13 7 3 0 0 77 9 75
2014 AS-03 70 0 20 0 10 0 0 70 10 10
2011 AS 41 38 14 7 0 0 0 79 7 105
2011 AS-02 43 43 11 4 0 0 0 85 4 75
2011 AS-03 38 38 15 8 0 0 0 77 8 13
2008 AS 39 35 18 5 2 0 1 75 7 102
2008 AS-02 47 35 14 2 2 0 2 83 3 66
2008 AS-03 17 42 42 0 0 0 0 58 0 12

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 15 20 28 19 12 2 4 33 37 115
2018 AS-02 18 29 25 11 11 0 7 23 50 28
2018 AS-03 8 13 25 31 21 0 2 53 21 48
2018 AS-04 29 12 29 6 0 12 12 8 54 17
2017 AS 15 17 38 17 8 0 6 26 34 94
2017 AS-02 16 23 33 14 5 0 9 21 43 21
2017 AS-03 11 15 33 22 11 0 9 35 28 46
2014 AS 17 17 34 17 9 2 4 28 36 106
2014 AS-02 9 12 37 21 13 3 5 37 23 76
2014 AS-03 40 30 30 0 0 0 0 0 70 10
2011 AS 8 23 29 24 12 1 4 38 32 105
2011 AS-02 7 19 27 28 16 1 3 46 26 75
2011 AS-03 8 31 31 23 0 0 8 25 42 13
2008 AS 7 23 28 22 15 2 4 39 32 101
2008 AS-02 8 11 28 25 20 3 6 49 20 65
2008 AS-03 8 33 17 33 8 0 0 42 42 12

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 5 18 25 23 20 3 5 47 26 114
2018 AS-02 4 30 30 11 11 4 11 26 39 27
2018 AS-03 4 15 19 33 27 0 2 62 19 48
2018 AS-04 12 12 29 24 0 12 12 31 31 17
2017 AS 11 17 23 25 13 1 10 42 31 94
2017 AS-02 6 33 28 14 9 0 9 26 43 21
2017 AS-03 11 9 17 35 15 2 11 58 22 46
2014 AS 16 17 32 11 11 7 6 26 38 106
2014 AS-02 11 12 34 13 16 8 7 34 26 76
2014 AS-03 10 30 50 0 0 10 0 0 44 10
2011 AS 7 25 19 18 19 5 7 42 36 104
2011 AS-02 4 26 19 19 23 5 4 46 33 74
2011 AS-03 15 23 23 8 8 8 15 20 50 13
2008 AS 7 22 21 17 19 4 9 42 34 99
2008 AS-02 5 16 20 20 22 5 13 51 25 64
2008 AS-03 8 33 17 25 17 0 0 42 42 12

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 11 16 24 22 19 2 7 45 29 114
2018 AS-02 11 32 7 25 11 0 14 42 50 28
2018 AS-03 9 6 34 13 32 2 4 48 16 47
2018 AS-04 24 12 12 29 6 6 12 43 43 17
2017 AS 9 23 28 19 10 0 12 33 36 94
2017 AS-02 11 52 14 5 9 0 9 16 69 21
2017 AS-03 11 9 22 31 11 0 17 50 24 46
2014 AS 22 19 22 12 11 5 9 27 47 106
2014 AS-02 17 12 22 16 14 5 13 37 35 76
2014 AS-03 20 50 20 0 0 10 0 0 78 10
2011 AS 10 21 25 14 17 5 9 36 35 105
2011 AS-02 4 23 25 15 19 5 9 39 31 75
2011 AS-03 38 23 8 8 8 8 8 18 73 13
2008 AS 5 26 30 16 12 5 7 31 35 101
2008 AS-02 6 17 31 15 14 6 11 35 28 65
2008 AS-03 0 42 33 17 8 0 0 25 42 12

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 6 12 30 27 21 1 3 50 19 115
2018 AS-02 4 14 39 29 11 0 4 41 19 28
2018 AS-03 4 4 23 29 40 0 0 69 8 48
2018 AS-04 18 18 29 18 0 6 12 21 43 17
2017 AS 6 10 34 27 16 0 6 46 18 94
2017 AS-02 5 9 48 19 9 0 9 31 16 21
2017 AS-03 6 4 24 37 19 0 9 62 12 46
2014 AS 13 13 35 22 14 2 1 37 27 106
2014 AS-02 7 11 32 28 20 3 1 49 18 76
2014 AS-03 10 20 70 0 0 0 0 0 30 10
2011 AS 5 14 27 27 22 2 3 52 19 103
2011 AS-02 3 10 25 34 23 1 4 61 13 73
2011 AS-03 0 31 23 15 23 8 0 42 33 13
2008 AS 4 16 23 31 22 1 4 55 21 101
2008 AS-02 2 12 18 31 29 2 6 65 15 65
2008 AS-03 8 25 17 42 8 0 0 50 33 12

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 13 24 25 19 15 1 4 36 39 114
2018 AS-02 14 39 21 11 11 0 4 22 56 28
2018 AS-03 13 17 19 27 21 0 4 50 30 48
2018 AS-04 25 13 31 13 6 6 6 21 43 16
2017 AS 16 26 27 13 12 0 6 26 45 94
2017 AS-02 34 28 14 9 9 0 5 20 66 21
2017 AS-03 13 13 35 15 15 0 9 33 28 46
2014 AS 22 23 28 15 8 1 4 24 47 106
2014 AS-02 14 22 26 21 11 1 4 33 39 76
2014 AS-03 10 20 70 0 0 0 0 0 30 10
2011 AS 12 23 26 13 19 3 4 35 38 105
2011 AS-02 8 20 31 15 23 1 3 39 29 75
2011 AS-03 15 38 0 15 8 15 8 30 70 13
2008 AS 7 21 22 19 24 1 7 46 30 101
2008 AS-02 6 12 17 23 29 2 11 60 21 65
2008 AS-03 0 33 33 25 8 0 0 33 33 12

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 11 18 24 25 18 2 4 44 31 114
2018 AS-02 14 36 25 21 4 0 0 25 50 28
2018 AS-03 9 6 21 32 28 0 4 62 16 47
2018 AS-04 18 12 24 24 6 6 12 36 36 17
2017 AS 17 16 25 21 12 2 7 37 36 93
2017 AS-02 25 23 23 19 5 0 5 25 51 21
2017 AS-03 11 13 20 22 20 2 11 49 28 45
2014 AS 14 14 30 21 9 3 8 34 32 106
2014 AS-02 11 11 32 22 13 3 9 40 24 76
2014 AS-03 10 20 50 10 0 10 0 11 33 10
2011 AS 14 18 22 14 18 5 9 37 37 105
2011 AS-02 12 16 25 15 21 5 5 40 31 75
2011 AS-03 15 31 15 8 8 8 15 20 60 13
2008 AS 6 25 25 13 17 7 8 35 36 101
2008 AS-02 6 17 25 9 22 11 11 39 29 65
2008 AS-03 8 17 42 25 8 0 0 33 25 12

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 10 22 27 19 17 1 4 37 34 113
2018 AS-02 11 22 26 19 19 0 4 38 35 27
2018 AS-03 6 23 28 19 21 0 2 41 30 47
2018 AS-04 24 24 18 6 6 6 18 15 62 17
2017 AS 16 14 39 20 4 1 6 26 32 94
2017 AS-02 25 14 42 9 0 0 9 10 43 21
2017 AS-03 17 15 31 19 9 2 6 31 36 46
2014 AS 13 23 36 8 11 6 3 21 40 105
2014 AS-02 12 21 32 9 15 7 4 27 37 75
2014 AS-03 10 20 60 0 0 10 0 0 33 10
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 33 26 17 11 7 3 3 63 19 115
2018 AS-02 36 32 18 4 7 0 4 70 11 28
2018 AS-03 29 23 19 15 8 4 2 56 24 48
2018 AS-04 47 24 6 6 6 6 6 80 13 17
2017 AS 28 22 24 10 8 3 5 54 19 93
2017 AS-02 39 15 20 5 11 0 10 60 18 20
2017 AS-03 19 19 26 15 9 5 6 44 27 46
2014 AS 19 29 20 11 12 5 4 53 26 106
2014 AS-02 18 28 13 16 16 5 4 51 35 76
2014 AS-03 30 20 50 0 0 0 0 50 0 10

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 52 27 7 6 6 1 0 80 13 113
2018 AS-02 54 36 4 4 4 0 0 89 7 28
2018 AS-03 52 24 11 4 9 0 0 76 13 46
2018 AS-04 53 24 0 18 6 0 0 76 24 17
2017 AS 43 34 7 5 9 0 1 78 15 94
2017 AS-02 42 34 9 9 0 0 5 80 10 21
2017 AS-03 37 37 9 6 11 0 0 74 17 46
2014 AS 40 30 8 10 9 2 0 71 20 106
2014 AS-02 36 30 7 13 12 3 0 68 26 76
2014 AS-03 50 40 10 0 0 0 0 90 0 10

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 18 18 16 21 11 13 3 43 39 114
2018 AS-02 30 19 11 22 15 4 0 50 38 27
2018 AS-03 15 17 19 23 17 10 0 35 44 48
2018 AS-04 18 0 18 12 6 41 6 33 33 17
2017 AS 14 19 21 15 13 14 4 41 34 94
2017 AS-02 14 19 23 9 11 5 19 43 27 21
2017 AS-03 9 9 17 22 17 26 0 24 53 46
2014 AS 14 16 22 18 17 8 5 35 40 105
2014 AS-02 12 13 19 20 21 11 4 30 48 75
2014 AS-03 30 10 50 10 0 0 0 40 10 10

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 49 33 9 6 3 0 0 82 10 115
2018 AS-02 50 32 14 4 0 0 0 82 4 28
2018 AS-03 48 35 4 4 8 0 0 83 13 48
2018 AS-04 53 29 12 6 0 0 0 82 6 17
2017 AS 39 40 10 6 3 0 1 80 10 94
2017 AS-02 47 34 9 0 5 0 5 85 5 21
2017 AS-03 30 44 15 6 4 0 0 74 11 46
2014 AS 39 39 13 7 3 0 0 77 9 106
2014 AS-02 37 39 12 9 3 0 0 76 12 76
2014 AS-03 40 30 30 0 0 0 0 70 0 10

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 43 30 14 5 5 2 0 75 11 115
2018 AS-02 43 36 11 7 4 0 0 79 11 28
2018 AS-03 40 33 10 4 10 2 0 74 15 48
2018 AS-04 47 18 29 0 0 6 0 69 0 17
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 43 34 10 5 5 2 1 79 11 114
2018 AS-02 36 36 11 11 4 4 0 74 15 28
2018 AS-03 43 32 13 4 6 0 2 76 11 47
2018 AS-04 47 29 6 0 12 6 0 81 13 17
2017 AS 45 35 10 5 3 0 1 81 8 94
2017 AS-02 38 39 14 5 0 0 5 80 5 21
2017 AS-03 44 32 11 6 6 0 0 76 13 46
2014 AS 25 39 15 8 8 1 3 67 18 106
2014 AS-02 24 39 14 9 9 0 4 66 19 76
2014 AS-03 30 40 10 10 0 10 0 78 11 10
2011 AS 30 34 17 12 3 0 3 67 16 105
2011 AS-02 29 35 15 13 4 0 4 67 18 75
2011 AS-03 23 31 38 8 0 0 0 54 8 13
2008 AS 30 38 18 6 7 0 1 69 13 102
2008 AS-02 32 42 15 5 6 0 0 74 11 66
2008 AS-03 33 25 25 0 17 0 0 58 17 12

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 46 32 10 3 8 1 1 79 11 114
2018 AS-02 43 36 7 7 7 0 0 79 14 28
2018 AS-03 47 23 13 2 11 2 2 73 13 47
2018 AS-04 53 29 12 0 6 0 0 82 6 17
2017 AS 52 26 9 3 6 2 1 81 9 94
2017 AS-02 47 23 14 0 6 5 5 78 7 21
2017 AS-03 52 24 11 4 6 2 0 78 11 46
2014 AS 25 36 14 9 11 0 4 64 22 106
2014 AS-02 24 33 13 11 14 0 5 60 26 76
2014 AS-03 30 40 30 0 0 0 0 70 0 10
2011 AS 33 30 22 3 8 2 2 66 11 105
2011 AS-02 33 29 20 4 9 1 3 65 14 75
2011 AS-03 23 38 31 0 0 8 0 67 0 13
2008 AS 34 34 17 5 5 5 1 72 11 101
2008 AS-02 34 34 17 6 3 6 0 72 10 65
2008 AS-03 33 42 8 0 8 8 0 82 9 12

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 51 26 10 4 7 1 1 79 12 114
2018 AS-02 43 21 14 11 7 4 0 67 19 28
2018 AS-03 55 23 6 4 9 0 2 80 13 47
2018 AS-04 53 29 12 0 6 0 0 82 6 17
2017 AS 55 28 9 4 3 0 1 83 7 94
2017 AS-02 47 39 9 0 0 0 5 90 0 21
2017 AS-03 57 22 13 2 6 0 0 78 9 46
2014 AS 29 39 11 9 10 0 3 70 19 105
2014 AS-02 25 36 13 11 11 0 4 64 22 75
2014 AS-03 30 60 0 10 0 0 0 90 10 10
2011 AS 36 25 22 9 7 0 2 62 16 105
2011 AS-02 36 24 19 11 8 0 3 62 19 75
2011 AS-03 31 15 46 8 0 0 0 46 8 13
2008 AS 40 39 10 7 4 0 0 79 11 102
2008 AS-02 44 38 9 5 5 0 0 82 9 66
2008 AS-03 25 58 8 0 8 0 0 83 8 12

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 59 20 9 4 7 1 1 80 11 114
2018 AS-02 61 11 11 4 14 0 0 71 18 28
2018 AS-03 55 23 9 2 6 2 2 82 9 47
2018 AS-04 59 24 12 0 6 0 0 82 6 17
2017 AS 66 19 6 1 7 0 1 86 8 94
2017 AS-02 47 33 9 0 6 0 5 84 7 21
2017 AS-03 68 17 4 2 9 0 0 85 11 46

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 59 18 9 6 7 0 1 78 13 113
2018 AS-02 63 7 11 7 11 0 0 70 19 27
2018 AS-03 60 15 11 4 9 0 2 76 13 47
2018 AS-04 59 24 12 0 6 0 0 82 6 17
2017 AS 65 19 6 2 7 0 1 85 9 94
2017 AS-02 52 33 5 0 6 0 5 89 7 21
2017 AS-03 68 13 6 4 9 0 0 81 13 46
2014 AS 36 38 12 7 7 0 1 74 13 106
2014 AS-02 37 33 13 8 8 0 1 71 16 76
2014 AS-03 30 60 10 0 0 0 0 90 0 10
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 33 38 13 4 8 0 4 74 13 24
2017 AS 30 61 9 0 0 0 0 91 0 23
2014 AS 14 33 29 14 5 0 5 50 20 21

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 31 34 15 5 10 5 0 69 16 115
2018 AS-02 25 29 32 4 7 4 0 56 11 28
2018 AS-03 33 33 13 4 13 4 0 70 17 48
2018 AS-04 29 41 6 6 6 12 0 80 13 17
2017 AS 33 35 13 10 4 4 1 72 15 94
2017 AS-02 42 9 25 14 5 0 5 54 20 21
2017 AS-03 22 48 11 6 4 9 0 76 12 46
2014 AS 21 27 29 8 7 8 0 52 16 106
2014 AS-02 21 24 30 8 7 11 0 50 16 76
2014 AS-03 40 50 10 0 0 0 0 90 0 10
2011 AS 23 25 24 10 7 11 1 54 18 105
2011 AS-02 24 24 23 7 7 15 1 57 16 75
2011 AS-03 15 15 31 15 15 8 0 33 33 13

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 31 30 18 7 9 4 0 65 16 115
2018 AS-02 36 21 29 7 7 0 0 57 14 28
2018 AS-03 35 29 13 6 13 4 0 67 20 48
2018 AS-04 18 41 24 6 6 6 0 63 13 17
2017 AS 26 33 22 6 12 0 1 59 18 94
2017 AS-02 33 14 19 14 16 0 5 49 31 21
2017 AS-03 19 42 22 4 13 0 0 61 17 46
2014 AS 15 34 25 11 11 4 0 51 24 106
2014 AS-02 17 33 24 11 12 4 0 52 23 76
2014 AS-03 20 60 20 0 0 0 0 80 0 10
2011 AS 22 27 29 14 5 3 0 50 20 104
2011 AS-02 23 31 23 16 4 3 0 56 21 74
2011 AS-03 8 8 62 8 8 8 0 17 17 13
2008 AS 23 23 28 18 7 1 1 46 25 102
2008 AS-02 24 26 27 15 5 2 2 52 20 66
2008 AS-03 8 25 33 17 17 0 0 33 33 12

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 20 38 17 6 11 7 0 63 19 115
2018 AS-02 25 32 25 14 4 0 0 57 18 28
2018 AS-03 19 40 17 4 17 4 0 61 22 48
2018 AS-04 12 47 12 0 12 18 0 71 14 17
2017 AS 23 24 26 12 12 2 1 49 24 94
2017 AS-02 23 23 14 9 20 5 5 52 33 21
2017 AS-03 17 29 28 13 11 2 0 47 24 46
2014 AS 11 25 28 14 14 7 0 39 30 106
2014 AS-02 13 26 24 16 12 9 0 43 30 76
2014 AS-03 10 50 40 0 0 0 0 60 0 10
2011 AS 12 31 30 14 8 5 0 46 23 105
2011 AS-02 9 37 27 15 8 4 0 49 24 75
2011 AS-03 8 15 38 15 8 15 0 27 27 13
2008 AS 14 24 26 19 4 13 1 44 26 101
2008 AS-02 18 22 25 17 5 14 0 46 25 65
2008 AS-03 0 33 33 17 0 17 0 40 20 12

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 22 39 16 7 13 3 0 63 21 115
2018 AS-02 25 32 18 14 11 0 0 57 25 28
2018 AS-03 17 44 15 6 17 2 0 62 23 48
2018 AS-04 18 47 12 6 12 6 0 69 19 17
2017 AS 24 28 13 19 14 2 1 53 34 94
2017 AS-02 19 19 9 33 16 0 5 39 51 21
2017 AS-03 19 37 6 15 17 4 0 59 34 46
2014 AS 8 35 26 15 15 1 0 43 30 106
2014 AS-02 8 34 28 14 14 1 0 43 29 76
2014 AS-03 10 50 20 10 10 0 0 60 20 10
2011 AS 17 35 21 17 9 1 0 53 26 105
2011 AS-02 19 33 19 20 9 0 0 52 29 75
2011 AS-03 8 31 31 15 8 8 0 42 25 13
2008 AS 22 43 14 12 6 3 1 67 19 101
2008 AS-02 23 49 14 6 5 3 0 75 11 65
2008 AS-03 0 58 17 17 0 8 0 64 18 12
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 33 40 18 3 6 0 0 73 9 115
2018 AS-02 36 25 32 4 4 0 0 61 7 28
2018 AS-03 33 42 13 2 10 0 0 75 13 48
2018 AS-04 24 53 18 0 6 0 0 76 6 17
2017 AS 32 34 19 9 4 1 1 67 13 94
2017 AS-02 23 14 44 9 0 5 5 41 10 21
2017 AS-03 32 35 17 6 9 0 0 68 15 46
2014 AS 23 35 28 8 4 3 0 59 12 106
2014 AS-02 25 33 32 5 3 3 0 59 8 76
2014 AS-03 20 30 30 20 0 0 0 50 20 10
2011 AS 32 26 26 11 3 3 0 59 14 104
2011 AS-02 35 26 23 8 4 4 0 63 13 74
2011 AS-03 15 8 62 15 0 0 0 23 15 13

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 36 33 14 4 9 3 2 72 14 115
2018 AS-02 29 43 18 4 4 4 0 74 7 28
2018 AS-03 42 27 13 4 15 0 0 69 19 48
2018 AS-04 24 35 12 6 6 6 12 71 14 17
2017 AS 44 26 15 5 3 4 2 75 9 94
2017 AS-02 52 23 20 0 0 0 5 79 0 21
2017 AS-03 37 29 13 6 4 9 2 73 12 46
2014 AS 32 37 18 7 3 3 0 72 10 105
2014 AS-02 36 35 15 7 4 4 0 74 11 75
2014 AS-03 50 40 10 0 0 0 0 90 0 10
2011 AS 40 30 12 4 5 9 1 77 10 103
2011 AS-02 40 33 8 4 4 11 0 82 9 73
2011 AS-03 31 23 23 8 15 0 0 54 23 13
2008 AS 30 38 13 6 4 7 2 75 11 102
2008 AS-02 27 38 17 5 5 8 2 72 10 66
2008 AS-03 42 42 8 0 0 0 8 91 0 12

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 29 39 17 5 9 0 1 69 14 114
2018 AS-02 37 30 22 4 7 0 0 67 11 27
2018 AS-03 27 44 10 6 13 0 0 71 19 48
2018 AS-04 29 41 18 0 6 0 6 75 6 17

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 21 25 14 12 15 8 5 53 31 115
2018 AS-02 21 25 14 18 4 14 4 57 26 28
2018 AS-03 25 23 15 13 19 2 4 51 33 48
2018 AS-04 18 12 18 6 24 12 12 38 38 17
2017 AS 19 20 19 12 10 15 5 48 28 94
2017 AS-02 28 30 14 14 0 5 9 67 16 21
2017 AS-03 15 15 17 11 17 22 2 40 37 46
2014 AS 18 14 20 13 17 14 4 39 37 106
2014 AS-02 18 12 17 13 18 17 4 38 40 76
2014 AS-03 10 50 10 10 0 10 10 75 13 10
2011 AS 15 24 19 12 9 17 4 49 27 105
2011 AS-02 13 21 20 11 11 19 5 46 28 75
2011 AS-03 0 23 38 8 8 23 0 30 20 13

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 23 33 20 9 13 3 0 57 22 115
2018 AS-02 18 36 18 18 11 0 0 54 29 28
2018 AS-03 23 33 19 8 17 0 0 56 25 48
2018 AS-04 24 35 18 6 12 6 0 63 19 17
2017 AS 31 21 23 8 12 3 1 55 21 94
2017 AS-02 33 9 23 19 11 0 5 44 31 21
2017 AS-03 32 22 19 6 15 4 0 57 23 46
2014 AS 11 15 26 21 22 5 0 28 45 105
2014 AS-02 13 17 25 19 21 4 0 32 42 75
2014 AS-03 0 20 50 20 10 0 0 20 30 10
2011 AS 20 35 19 12 10 3 0 57 24 105
2011 AS-02 21 39 16 11 9 4 0 63 21 75
2011 AS-03 15 31 31 15 8 0 0 46 23 13
2008 AS 20 41 18 8 9 4 0 64 18 100
2008 AS-02 22 41 13 9 9 6 0 67 20 64
2008 AS-03 25 17 33 0 25 0 0 42 25 12

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 17 28 16 13 22 3 2 47 36 115
2018 AS-02 18 29 21 7 25 0 0 46 32 28
2018 AS-03 10 27 15 17 29 0 2 38 47 48
2018 AS-04 24 18 12 18 12 12 6 50 36 17
2017 AS 14 18 20 17 20 5 5 36 41 94
2017 AS-02 19 5 28 23 16 0 9 26 43 21
2017 AS-03 9 22 11 17 28 11 2 35 52 46
2014 AS 6 18 23 17 25 3 9 27 47 105
2014 AS-02 7 16 20 19 25 4 9 26 51 75
2014 AS-03 10 20 40 20 10 0 0 30 30 10
2011 AS 11 24 18 20 17 2 8 39 41 105
2011 AS-02 12 28 11 21 17 3 8 45 43 75
2011 AS-03 8 8 31 23 23 0 8 17 50 13
2008 AS 7 29 20 19 14 5 7 41 37 102
2008 AS-02 8 26 23 17 14 6 8 39 35 66
2008 AS-03 8 25 8 17 33 8 0 36 55 12

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 26 40 15 7 7 4 0 70 15 114
2018 AS-02 25 43 14 11 4 4 0 70 15 28
2018 AS-03 23 34 21 11 9 2 0 59 20 47
2018 AS-04 18 47 12 0 12 12 0 73 13 17
2017 AS 17 39 23 5 8 6 1 61 14 94
2017 AS-02 14 33 33 9 6 0 5 49 16 21
2017 AS-03 15 37 19 6 11 11 0 59 19 46

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 54 27 11 2 4 2 0 82 6 114
2018 AS-02 46 43 4 0 4 4 0 93 4 28
2018 AS-03 53 23 13 4 6 0 0 77 11 47
2018 AS-04 47 35 12 0 0 6 0 88 0 17
2017 AS 45 30 16 1 4 3 1 78 5 94
2017 AS-02 42 34 19 0 0 0 5 80 0 21
2017 AS-03 45 24 17 0 6 6 0 75 7 46
2014 AS 36 38 16 4 2 4 1 77 6 106
2014 AS-02 37 36 17 5 1 3 1 75 7 76
2014 AS-03 40 40 10 0 0 10 0 89 0 10

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 49 34 9 3 5 1 0 83 8 115
2018 AS-02 54 39 7 0 0 0 0 93 0 28
2018 AS-03 42 40 4 4 10 0 0 81 15 48
2018 AS-04 47 24 24 0 0 6 0 75 0 17
2017 AS 42 34 14 2 4 2 1 79 7 93
2017 AS-02 47 14 30 0 0 5 5 67 0 21
2017 AS-03 35 44 9 4 6 2 0 80 11 46
2014 AS 35 42 12 7 2 2 1 79 9 106
2014 AS-02 34 41 12 7 3 3 1 78 10 76
2014 AS-03 50 50 0 0 0 0 0 100 0 10
2011 AS 28 49 18 1 2 3 0 78 3 105
2011 AS-02 27 49 19 0 3 3 0 78 3 75
2011 AS-03 15 54 23 0 0 8 0 75 0 13

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 61 27 5 2 5 0 0 88 7 114
2018 AS-02 54 36 4 0 7 0 0 89 7 28
2018 AS-03 65 21 6 2 6 0 0 85 8 48
2018 AS-04 63 19 13 6 0 0 0 81 6 16
2017 AS 56 25 12 2 4 0 1 81 6 93
2017 AS-02 44 15 31 5 0 0 5 62 5 20
2017 AS-03 58 26 6 2 6 0 0 85 9 46
2014 AS 42 40 8 4 6 1 0 83 10 105
2014 AS-02 43 39 7 5 5 1 0 82 11 75
2014 AS-03 60 40 0 0 0 0 0 100 0 10
2011 AS 38 43 14 2 3 0 0 81 5 105
2011 AS-02 41 47 8 3 1 0 0 88 4 75
2011 AS-03 15 38 38 0 8 0 0 54 8 13
2008 AS 43 43 8 4 1 1 0 87 5 102
2008 AS-02 45 45 6 2 2 0 0 91 3 66
2008 AS-03 33 42 17 0 0 8 0 82 0 12

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 45 27 13 6 9 0 0 72 15 115
2018 AS-02 54 14 14 4 14 0 0 68 18 28
2018 AS-03 46 29 8 6 10 0 0 75 17 48
2018 AS-04 47 24 18 12 0 0 0 71 12 17
2017 AS 36 18 26 5 10 3 1 56 16 94
2017 AS-02 38 9 33 0 16 0 5 49 16 21
2017 AS-03 32 28 15 7 11 6 0 65 19 46
2014 AS 19 42 22 7 7 3 1 64 14 106
2014 AS-02 21 46 20 4 5 3 1 70 10 76
2014 AS-03 20 70 0 10 0 0 0 90 10 10
2011 AS 30 31 25 7 7 1 0 62 13 105
2011 AS-02 32 32 20 8 7 1 0 65 15 75
2011 AS-03 8 38 46 0 8 0 0 46 8 13

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 47 29 12 4 8 0 0 76 12 115
2018 AS-02 50 21 21 0 7 0 0 71 7 28
2018 AS-03 54 25 6 4 10 0 0 79 15 48
2018 AS-04 41 29 12 12 6 0 0 71 18 17
2017 AS 38 22 23 5 9 1 1 62 15 94
2017 AS-02 42 14 23 0 16 0 5 59 16 21
2017 AS-03 35 28 17 9 9 2 0 64 18 46
2014 AS 21 43 19 7 8 2 1 66 15 106
2014 AS-02 24 45 16 7 7 1 1 70 14 76
2014 AS-03 20 60 10 10 0 0 0 80 10 10
2011 AS 29 39 18 9 6 0 0 68 14 105
2011 AS-02 31 41 12 11 5 0 0 72 16 75
2011 AS-03 8 38 46 0 8 0 0 46 8 13
2008 AS 34 38 16 6 4 2 0 74 10 102
2008 AS-02 36 41 14 2 6 2 0 78 8 66
2008 AS-03 25 33 33 0 0 8 0 64 0 12

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 44 22 11 10 10 3 0 68 20 115
2018 AS-02 46 29 4 11 11 0 0 75 21 28
2018 AS-03 48 17 10 8 10 6 0 69 20 48
2018 AS-04 41 29 12 6 12 0 0 71 18 17
2017 AS 39 14 17 13 8 8 1 58 23 94
2017 AS-02 47 5 19 14 6 5 5 57 22 21
2017 AS-03 39 13 13 13 9 13 0 60 25 46
2014 AS 25 21 25 11 10 6 3 49 24 106
2014 AS-02 29 24 21 11 11 4 1 56 22 76
2014 AS-03 10 20 50 10 0 10 0 33 11 10
2011 AS 34 22 20 9 9 7 0 60 18 105
2011 AS-02 40 24 12 9 9 5 0 68 20 75
2011 AS-03 8 23 46 0 8 15 0 36 9 13
2008 AS 31 34 13 11 8 2 1 68 19 102
2008 AS-02 36 32 15 6 8 2 2 70 14 66
2008 AS-03 17 50 8 8 8 8 0 73 18 12
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 AS 25 49 26 115
2018 AS-02 25 39 36 28
2018 AS-03 27 50 23 48
2018 AS-04 18 53 29 17
2017 AS 23 35 43 94
2017 AS-02 30 28 42 21
2017 AS-03 15 41 44 46
2014 AS 27 42 31 106
2014 AS-02 28 43 29 76
2014 AS-03 10 30 60 10
2011 AS 26 50 24 105
2011 AS-02 24 51 25 75
2011 AS-03 15 62 23 13

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 AS 21 10 52 3 3 10 29
2018 AS-03 23 15 54 0 8 0 13
2017 AS 28 9 54 0 5 5 21
2014 AS 24 17 38 3 9999 17 29
2014 AS-02 29 24 33 0 9999 14 21
2011 AS 22 19 52 0 9999 7 27
2011 AS-02 22 22 44 0 9999 11 18
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 AS 16 84 115
2018 AS-03 15 85 48

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 AS 33 18

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 AS 72 18

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 AS 0 18

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 AS 0 18

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 AS 33 18

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 AS 44 18

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 AS 33 18

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 AS 56 18

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 AS 33 18

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 AS 67 18

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 AS 50 18

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 AS 0 18

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 AS 56 18

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 AS 33 18

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 AS 72 18

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 AS 28 18

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 AS 0 18

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 AS 0 18

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 AS 0 18

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 AS 0 18

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 AS 39 18

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 AS 0 18

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 AS 56 18

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 AS 39 18

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 14 17 24 9 8 23 6 43 23 114
2018 AS-02 19 11 33 7 4 19 7 40 15 27
2018 AS-03 19 13 19 8 13 25 4 44 29 48
2018 AS-04 6 29 24 6 6 24 6 50 17 17
2017 AS 16 15 25 5 11 21 6 43 22 94
2017 AS-02 19 20 19 0 9 14 19 58 14 21
2017 AS-03 13 9 26 4 16 30 2 32 30 46
2014 AS 16 17 19 8 5 26 10 51 19 105
2014 AS-02 17 17 16 7 5 29 8 55 19 75
2014 AS-03 20 20 50 0 0 10 0 44 0 10

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 30 27 22 7 7 8 0 61 15 115
2018 AS-02 29 18 32 4 7 11 0 52 12 28
2018 AS-03 33 25 15 8 10 8 0 64 20 48
2018 AS-04 18 41 24 0 6 12 0 67 7 17
2017 AS 31 25 21 3 11 8 1 61 16 94
2017 AS-02 23 28 23 0 16 5 5 57 17 21
2017 AS-03 30 26 15 6 13 9 0 62 22 46
2014 AS 26 28 24 6 4 11 2 62 11 105
2014 AS-02 27 29 21 5 4 12 1 65 11 75
2014 AS-03 30 20 40 0 0 10 0 56 0 10
2011 AS 33 35 17 5 4 6 0 73 9 105
2011 AS-02 35 33 16 5 4 7 0 73 10 75
2011 AS-03 15 38 23 8 8 8 0 58 17 13
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 AS 4 96 114
2018 AS-02 0 100 28

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 17 16 25 0 4 30 8 53 7 115
2018 AS-02 21 14 36 0 0 18 11 50 0 28
2018 AS-03 15 15 27 0 4 33 6 48 7 48
2018 AS-04 18 24 12 0 12 29 6 64 18 17
2017 AS 27 7 20 2 5 30 9 56 11 94
2017 AS-02 33 5 23 0 11 14 14 52 15 21
2017 AS-03 17 9 17 3 2 43 9 54 10 46
2014 AS 15 10 24 1 4 36 10 47 9 105
2014 AS-02 16 8 23 0 3 40 11 49 5 75
2014 AS-03 20 20 30 0 0 30 0 57 0 10

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 30 26 24 2 3 13 1 66 6 115
2018 AS-02 25 29 29 4 0 14 0 63 4 28
2018 AS-03 31 21 25 2 4 15 2 63 8 48
2018 AS-04 29 35 12 0 6 18 0 79 7 17
2017 AS 41 22 15 1 5 14 2 76 7 94
2017 AS-02 42 14 23 0 11 0 9 62 12 21
2017 AS-03 39 26 11 0 2 22 0 83 3 46
2014 AS 28 27 22 0 4 16 4 68 5 105
2014 AS-02 28 27 23 0 1 19 3 69 2 75
2014 AS-03 40 20 30 0 0 10 0 67 0 10
2011 AS 37 31 18 2 2 10 0 76 4 105
2011 AS-02 39 31 17 1 1 11 0 78 3 75
2011 AS-03 23 23 23 8 8 15 0 55 18 13
Top of Page

Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 37 23 18 9 10 2 1 62 20 115
2018 AS-02 39 11 21 7 18 4 0 52 26 28
2018 AS-03 46 25 13 6 8 0 2 72 15 48
2018 AS-04 12 35 29 12 6 6 0 50 19 17
2017 AS 32 21 16 9 19 0 3 55 29 94
2017 AS-02 44 19 5 5 23 0 5 66 30 21
2017 AS-03 32 16 19 13 17 0 2 49 31 46

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 16 29 30 17 10 0 0 44 26 115
2018 AS-02 14 11 36 32 7 0 0 25 39 28
2018 AS-03 19 46 25 6 4 0 0 65 10 48
2018 AS-04 12 18 24 18 29 0 0 29 47 17
2017 AS 17 23 31 12 15 1 1 41 27 94
2017 AS-02 16 14 33 19 14 0 5 31 34 21
2017 AS-03 22 32 24 4 15 3 0 56 20 46

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 22 34 29 7 8 0 1 56 15 115
2018 AS-02 14 32 29 11 14 0 0 46 25 28
2018 AS-03 33 40 21 2 4 0 0 73 6 48
2018 AS-04 12 29 29 12 12 0 6 44 25 17
2017 AS 23 31 20 9 13 0 3 56 23 94
2017 AS-02 20 19 23 14 14 0 9 43 31 21
2017 AS-03 28 37 15 9 9 0 2 67 18 46

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 23 20 29 16 11 0 1 44 27 113
2018 AS-02 19 4 22 44 11 0 0 22 56 27
2018 AS-03 28 30 32 2 9 0 0 57 11 47
2018 AS-04 18 12 41 6 18 0 6 31 25 17
2017 AS 16 27 17 19 17 1 2 45 38 94
2017 AS-02 5 19 20 28 23 0 5 25 54 21
2017 AS-03 24 32 15 9 15 2 3 59 25 46

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 52 21 13 4 4 1 4 77 9 115
2018 AS-02 54 25 7 4 7 0 4 81 11 28
2018 AS-03 60 19 8 4 2 0 6 84 7 48
2018 AS-04 35 6 35 6 6 6 6 47 13 17
2017 AS 45 24 12 5 4 2 7 76 10 94
2017 AS-02 53 14 14 5 5 0 9 74 10 21
2017 AS-03 50 17 9 4 4 5 11 79 10 46

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 28 28 28 9 7 0 0 56 16 114
2018 AS-02 18 21 32 18 11 0 0 39 29 28
2018 AS-03 31 33 25 4 6 0 0 65 10 48
2018 AS-04 31 19 31 13 6 0 0 50 19 16
2017 AS 34 32 13 7 11 0 3 68 19 94
2017 AS-02 42 28 0 5 20 0 5 74 26 21
2017 AS-03 32 33 11 6 13 0 4 68 20 46

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 36 27 20 10 5 1 2 64 15 115
2018 AS-02 39 25 14 18 4 0 0 64 21 28
2018 AS-03 38 27 21 4 8 2 0 66 13 48
2018 AS-04 24 29 24 6 6 0 12 60 13 17
2017 AS 32 29 18 10 9 0 3 63 19 94
2017 AS-02 33 19 19 5 20 0 5 54 26 21
2017 AS-03 35 31 13 9 9 0 4 68 18 46

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 28 26 25 11 8 0 2 55 19 115
2018 AS-02 25 21 36 11 7 0 0 46 18 28
2018 AS-03 38 31 17 10 4 0 0 69 15 48
2018 AS-04 18 12 24 6 29 0 12 33 40 17
2017 AS 24 32 25 8 7 0 3 58 16 94
2017 AS-02 19 33 20 5 14 0 9 57 21 21
2017 AS-03 26 37 19 6 9 0 2 65 15 46

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 36 35 12 10 5 0 2 72 16 115
2018 AS-02 39 25 18 7 7 0 4 67 15 28
2018 AS-03 40 38 6 10 6 0 0 77 17 48
2018 AS-04 29 29 18 12 6 0 6 63 19 17
2017 AS 32 34 18 8 5 0 2 67 14 94
2017 AS-02 19 28 25 9 9 0 9 52 21 21
2017 AS-03 39 37 9 9 6 0 0 76 15 46

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 32 31 17 12 6 0 1 64 18 115
2018 AS-02 39 29 14 11 7 0 0 68 18 28
2018 AS-03 25 42 17 13 4 0 0 67 17 48
2018 AS-04 35 18 12 12 18 0 6 56 31 17
2017 AS 28 41 17 5 6 0 2 71 12 94
2017 AS-02 33 34 14 9 5 0 5 70 15 21
2017 AS-03 28 46 15 4 4 0 2 76 9 46

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 51 24 13 3 4 1 3 78 8 115
2018 AS-02 43 25 18 4 4 0 7 73 8 28
2018 AS-03 50 25 15 4 6 0 0 75 10 48
2018 AS-04 53 24 12 0 6 0 6 81 6 17
2017 AS 57 19 14 2 6 0 3 78 8 94
2017 AS-02 52 14 19 5 6 0 5 69 11 21
2017 AS-03 52 17 17 2 6 0 4 73 9 46

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 59 18 9 4 1 0 10 85 5 113
2018 AS-02 52 26 11 0 4 0 7 84 4 27
2018 AS-03 60 15 11 6 0 0 9 81 7 47
2018 AS-04 59 12 12 6 0 0 12 80 7 17

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 67 11 8 2 6 1 6 83 8 114
2018 AS-02 70 11 4 4 4 0 7 88 8 27
2018 AS-03 67 8 13 0 8 2 2 78 9 48
2018 AS-04 65 12 6 0 6 0 12 87 7 17
2017 AS 68 12 4 5 5 1 5 85 10 94
2017 AS-02 56 14 9 5 11 0 5 74 16 21
2017 AS-03 68 9 4 9 2 0 9 83 12 46

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 55 26 11 2 4 1 1 83 6 114
2018 AS-02 44 26 11 0 15 4 0 73 15 27
2018 AS-03 56 35 8 0 0 0 0 92 0 48
2018 AS-04 76 6 12 0 0 0 6 88 0 17
2017 AS 60 21 7 5 3 0 3 84 9 94
2017 AS-02 58 19 9 0 9 0 5 80 10 21
2017 AS-03 57 19 11 6 2 0 4 80 9 46

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 50 20 17 5 4 2 1 73 10 113
2018 AS-02 37 22 26 7 4 4 0 62 12 27
2018 AS-03 58 21 13 6 2 0 0 79 8 48
2018 AS-04 56 13 13 0 13 0 6 73 13 16
2017 AS 61 17 4 4 9 1 4 82 14 94
2017 AS-02 52 23 5 0 11 5 5 83 12 21
2017 AS-03 58 13 4 4 13 0 6 77 19 46

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 51 11 9 3 0 0 26 85 4 114
2018 AS-02 46 14 18 0 0 0 21 77 0 28
2018 AS-03 55 6 2 0 0 0 36 97 0 47
2018 AS-04 65 12 0 0 0 0 24 100 0 17
2017 AS 45 10 5 3 2 0 34 84 8 94
2017 AS-02 48 14 5 0 5 0 28 87 7 21
2017 AS-03 43 4 2 0 2 0 48 92 4 46

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 67 16 10 2 1 1 4 87 3 115
2018 AS-02 57 18 18 4 0 4 0 78 4 28
2018 AS-03 71 19 4 0 2 0 4 93 2 48
2018 AS-04 76 12 6 0 0 0 6 94 0 17
2017 AS 68 7 4 1 4 1 14 89 6 94
2017 AS-02 62 5 0 5 9 5 14 83 17 21
2017 AS-03 61 9 4 0 4 0 22 89 6 46

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 75 12 3 3 2 1 4 92 5 115
2018 AS-02 68 21 4 0 4 0 4 93 4 28
2018 AS-03 77 13 4 0 0 0 6 96 0 48
2018 AS-04 76 0 0 6 6 6 6 87 13 17
2017 AS 71 14 3 3 0 2 7 93 4 94
2017 AS-02 77 5 9 0 0 5 5 90 0 21
2017 AS-03 69 15 0 2 0 2 11 97 3 46

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 52 25 14 4 3 0 2 79 7 115
2018 AS-02 46 18 25 7 4 0 0 64 11 28
2018 AS-03 63 17 13 4 2 0 2 81 6 48
2018 AS-04 29 53 6 0 6 0 6 88 6 17
2017 AS 54 21 13 3 4 0 4 79 8 94
2017 AS-02 47 23 11 5 9 0 5 74 15 21
2017 AS-03 52 19 16 4 4 0 4 75 9 46

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 18 31 35 11 5 0 0 48 17 114
2018 AS-02 7 37 37 11 7 0 0 44 19 27
2018 AS-03 29 31 29 8 2 0 0 60 10 48
2018 AS-04 12 18 35 18 18 0 0 29 35 17
2017 AS 18 29 32 15 7 0 0 47 21 94
2017 AS-02 28 23 23 19 6 0 0 52 25 21
2017 AS-03 19 30 37 6 6 0 0 50 13 46

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 10 15 45 19 12 0 0 30 25 112
2018 AS-02 7 7 56 19 11 0 0 30 15 27
2018 AS-03 7 13 41 22 17 0 0 39 20 46
2018 AS-04 24 18 35 18 6 0 0 24 41 17
2017 AS 7 22 33 21 15 0 2 37 29 92
2017 AS-02 7 25 20 30 15 0 5 47 33 20
2017 AS-03 9 16 30 26 19 0 0 45 24 46

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 36 37 10 8 5 3 0 76 14 115
2018 AS-02 36 36 14 4 7 4 0 74 11 28
2018 AS-03 42 27 10 15 6 0 0 69 21 48
2018 AS-04 18 65 6 0 6 6 0 88 6 17
2017 AS 28 40 17 7 5 3 0 70 12 94
2017 AS-02 19 58 19 0 0 5 0 80 0 21
2017 AS-03 30 28 15 13 9 4 0 61 23 46

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 26 35 18 12 7 3 0 63 19 113
2018 AS-02 26 30 22 7 7 7 0 60 16 27
2018 AS-03 29 29 19 13 10 0 0 58 23 48
2018 AS-04 29 47 12 6 6 0 0 76 12 17
2017 AS 21 37 23 9 11 0 0 58 20 93
2017 AS-02 28 23 33 5 11 0 0 52 16 21
2017 AS-03 22 37 19 11 11 0 0 58 22 46
Top of Page

Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 43 25 17 7 5 2 2 45 55 114
2018 AS-02 46 29 14 7 4 0 0 46 54 28
2018 AS-03 55 19 13 6 2 2 2 58 42 47
2018 AS-04 18 29 29 18 6 0 0 18 82 17
2017 AS 45 18 20 8 5 2 1 47 53 93
2017 AS-02 56 25 15 5 0 0 0 56 44 20
2017 AS-03 43 19 19 7 6 4 0 45 55 46

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 AS 18 61
2018 AS-02 27 15
2018 AS-03 11 19
2018 AS-04 7 14
2017 AS 19 47
2017 AS-03 25 24

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 AS 36 61
2018 AS-02 33 15
2018 AS-03 42 19
2018 AS-04 14 14
2017 AS 36 47
2017 AS-03 25 24

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 AS 21 61
2018 AS-02 27 15
2018 AS-03 21 19
2018 AS-04 14 14
2017 AS 23 47
2017 AS-03 17 24

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 AS 38 61
2018 AS-02 13 15
2018 AS-03 42 19
2018 AS-04 50 14
2017 AS 51 47
2017 AS-03 58 24

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 AS 0 61
2018 AS-02 0 15
2018 AS-03 0 19
2018 AS-04 0 14
2017 AS 8 47
2017 AS-03 4 24

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 AS 23 61
2018 AS-02 13 15
2018 AS-03 21 19
2018 AS-04 29 14

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 AS 46 61
2018 AS-02 53 15
2018 AS-03 42 19
2018 AS-04 50 14
2017 AS 32 47
2017 AS-03 34 24

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 AS 14 53 10 5 3 14 58
2018 AS-02 29 50 7 0 7 7 14
2018 AS-03 21 32 11 11 5 21 19
2018 AS-04 0 85 8 0 0 8 13
2017 AS 9 54 17 4 9 6 46
2017 AS-03 4 63 12 8 8 4 24

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 AS 54 46 61
2018 AS-02 67 33 15
2018 AS-03 58 42 19
2018 AS-04 43 57 14

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 23 20 15 23 13 0 7 46 39 61
2018 AS-02 13 13 20 27 7 0 20 33 42 15
2018 AS-03 26 11 16 37 11 0 0 37 47 19
2018 AS-04 21 29 14 7 21 0 7 54 31 14
2017 AS 21 27 12 10 16 0 13 55 31 48
2017 AS-03 12 34 8 12 29 0 4 48 43 24

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 10 8 18 16 20 5 23 25 50 61
2018 AS-02 13 13 27 20 7 0 20 33 33 15
2018 AS-03 16 0 16 21 21 5 21 21 57 19
2018 AS-04 7 14 21 7 36 0 14 25 50 14
2017 AS 8 26 13 15 13 4 22 46 37 47
2017 AS-03 4 26 8 17 21 4 21 40 49 24

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 AS 48 9 15 7 8 3 11 66 17 115
2018 AS-02 43 11 18 4 11 4 11 63 17 28
2018 AS-03 50 2 19 8 6 0 15 61 17 48
2018 AS-04 35 24 6 12 6 6 12 71 21 17
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