2018 Public Service Employee Survey Results for Courts Administration Service by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 47 8 8 7 0 1 77 15 182
2018 Does not provide services to public 32 37 10 13 7 0 1 70 20 251
2017 Provides services to public 28 37 12 18 4 0 1 65 22 154
2017 Does not provide services to public 30 37 13 9 11 0 0 67 20 197
2014 Provides services to public 17 37 13 23 9 0 0 54 32 199
2014 Does not provide services to public 17 26 22 16 19 0 1 43 35 214
2011 Provides services to public 27 40 9 12 10 0 2 68 22 214
2011 Does not provide services to public 26 37 14 12 10 0 1 64 22 251
2008 Provides services to public 22 41 7 18 10 0 2 64 29 198
2008 Does not provide services to public 28 39 16 12 5 0 1 67 17 232

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 38 14 5 3 0 0 78 8 183
2018 Does not provide services to public 49 25 12 8 6 0 0 75 13 252
2017 Provides services to public 30 37 16 11 5 1 0 67 16 154
2017 Does not provide services to public 43 41 8 4 4 0 0 84 8 197
2014 Provides services to public 31 36 19 7 6 1 0 68 13 200
2014 Does not provide services to public 41 41 11 4 4 0 0 82 8 214
2011 Provides services to public 41 32 12 8 6 1 0 73 14 215
2011 Does not provide services to public 48 31 11 6 3 0 0 80 9 250
2008 Provides services to public 30 37 16 9 7 0 1 68 16 197
2008 Does not provide services to public 48 34 9 6 3 0 0 82 9 232

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 40 7 6 2 0 0 84 8 182
2018 Does not provide services to public 55 27 7 7 3 0 0 82 10 253
2017 Provides services to public 32 46 8 11 3 0 0 78 14 154
2017 Does not provide services to public 49 39 6 3 1 1 0 89 5 195
2014 Provides services to public 37 39 10 6 7 1 0 77 13 200
2014 Does not provide services to public 46 38 8 5 3 0 0 85 7 214
2011 Provides services to public 41 39 7 7 6 0 0 80 13 215
2011 Does not provide services to public 51 35 9 2 2 0 0 87 5 250
2008 Provides services to public 36 38 11 8 7 0 1 74 15 197
2008 Does not provide services to public 54 33 5 6 2 0 0 87 8 232

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 31 8 5 8 0 0 79 13 183
2018 Does not provide services to public 46 32 8 8 4 1 1 79 12 253
2017 Provides services to public 34 36 13 12 5 0 1 70 17 154
2017 Does not provide services to public 44 32 12 7 5 1 0 77 11 197
2014 Provides services to public 30 31 18 11 8 1 2 63 19 200
2014 Does not provide services to public 27 32 24 8 5 2 1 62 14 214
2011 Provides services to public 42 29 13 8 6 0 3 73 14 214
2011 Does not provide services to public 33 35 16 8 6 1 0 70 14 250

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 37 14 5 2 0 0 79 7 182
2018 Does not provide services to public 41 40 9 5 5 0 0 81 10 252
2017 Provides services to public 24 50 16 7 4 0 0 74 11 154
2017 Does not provide services to public 33 51 8 3 4 0 0 85 7 196
2014 Provides services to public 25 45 16 11 4 0 0 70 14 200
2014 Does not provide services to public 29 44 14 8 5 0 0 73 13 214
2011 Provides services to public 38 36 13 7 6 0 0 74 13 214
2011 Does not provide services to public 34 44 12 7 4 0 0 77 11 249
2008 Provides services to public 31 42 13 7 6 0 0 73 13 193
2008 Does not provide services to public 45 34 9 6 5 0 0 80 11 232

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 30 16 13 10 0 1 61 24 183
2018 Does not provide services to public 39 32 11 9 6 1 2 73 15 253
2017 Provides services to public 21 33 19 17 10 0 0 53 27 154
2017 Does not provide services to public 31 40 16 7 5 1 0 71 12 197
2014 Provides services to public 19 36 13 16 16 0 0 55 33 200
2014 Does not provide services to public 25 36 15 15 8 0 0 62 23 213
2011 Provides services to public 29 32 12 15 12 1 0 61 27 215
2011 Does not provide services to public 25 37 19 11 6 3 0 64 17 250

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 40 12 7 3 0 0 78 10 183
2018 Does not provide services to public 33 42 13 7 5 0 0 76 12 253
2017 Provides services to public 28 42 16 10 3 0 1 71 13 154
2017 Does not provide services to public 35 42 15 5 4 0 0 76 9 197

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 38 8 2 1 0 0 90 2 182
2018 Does not provide services to public 52 35 7 2 2 2 0 89 4 254
2017 Provides services to public 38 44 8 8 2 0 1 82 10 154
2017 Does not provide services to public 48 42 7 1 2 0 0 90 3 197
2014 Provides services to public 38 43 10 5 3 1 1 82 8 200
2014 Does not provide services to public 41 32 16 8 2 0 0 74 10 214
2011 Provides services to public 45 37 8 6 3 1 0 83 9 214
2011 Does not provide services to public 46 37 10 4 2 1 0 84 6 250
2008 Provides services to public 44 33 12 6 4 2 0 79 9 197
2008 Does not provide services to public 49 32 11 4 2 1 0 82 7 232

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 33 11 11 10 0 0 69 21 179
2018 Does not provide services to public 43 33 7 7 7 2 1 78 14 253
2017 Provides services to public 25 34 17 14 11 0 0 58 25 154
2017 Does not provide services to public 35 39 13 6 7 0 0 74 13 197

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 57 34 5 3 1 0 0 91 4 181
2018 Does not provide services to public 59 27 8 2 2 1 0 88 4 250
2017 Provides services to public 52 36 7 3 1 0 1 89 5 154
2017 Does not provide services to public 60 31 5 1 3 0 0 91 4 196
2014 Provides services to public 64 27 6 2 1 0 0 91 3 200
2014 Does not provide services to public 61 28 8 2 1 0 0 89 3 214
2011 Provides services to public 61 27 8 2 1 0 0 89 4 215
2011 Does not provide services to public 62 28 7 2 1 0 0 90 3 250

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 32 9 12 10 0 1 68 23 182
2018 Does not provide services to public 36 34 12 7 8 2 0 72 16 254
2017 Provides services to public 19 43 15 15 7 0 1 62 23 154
2017 Does not provide services to public 37 37 15 5 5 1 0 75 11 196
2014 Provides services to public 16 38 18 15 12 1 0 54 27 200
2014 Does not provide services to public 19 37 18 14 11 1 0 56 25 214
2011 Provides services to public 34 30 14 13 8 0 1 64 21 215
2011 Does not provide services to public 26 37 15 12 7 1 1 65 20 251

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 27 14 13 9 0 1 64 21 181
2018 Does not provide services to public 41 32 13 5 8 1 0 74 13 251
2017 Provides services to public 25 34 15 16 9 0 1 60 25 154
2017 Does not provide services to public 41 33 13 7 5 1 1 75 12 196
2014 Provides services to public 22 35 18 13 11 0 1 58 25 200
2014 Does not provide services to public 31 31 17 11 7 1 1 63 19 214

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 35 10 9 8 0 0 73 16 182
2018 Does not provide services to public 41 35 9 6 8 1 0 77 13 254
2017 Provides services to public 27 39 18 11 6 0 1 66 17 154
2017 Does not provide services to public 36 40 12 6 4 1 1 78 10 196
2014 Provides services to public 25 32 18 15 9 0 1 57 24 200
2014 Does not provide services to public 23 39 19 12 7 0 0 63 18 214
2011 Provides services to public 41 37 10 9 3 1 0 78 12 213
2011 Does not provide services to public 40 32 14 9 4 1 0 73 13 250

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 42 9 3 2 0 0 86 5 182
2018 Does not provide services to public 50 34 7 3 5 1 1 85 8 252
2017 Provides services to public 37 46 9 5 3 0 1 83 8 154
2017 Does not provide services to public 44 44 7 3 2 0 0 88 6 195
2014 Provides services to public 34 45 11 6 3 0 0 79 10 200
2014 Does not provide services to public 37 43 9 8 2 0 0 81 10 214
2011 Provides services to public 41 42 8 5 4 0 0 83 9 214
2011 Does not provide services to public 43 40 10 6 1 0 0 82 7 250
2008 Provides services to public 34 44 10 8 5 0 0 78 12 197
2008 Does not provide services to public 46 40 7 7 0 0 0 86 7 231

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 37 18 7 4 1 1 70 11 183
2018 Does not provide services to public 37 32 15 9 5 1 1 70 14 253
2017 Provides services to public 40 36 16 4 3 0 1 77 7 154
2017 Does not provide services to public 32 36 17 8 5 1 1 70 13 196
2014 Provides services to public 33 36 22 7 3 0 1 69 10 199
2014 Does not provide services to public 39 29 17 6 8 0 0 69 14 214
2011 Provides services to public 40 36 18 4 2 0 1 77 5 214
2011 Does not provide services to public 34 38 13 10 4 1 1 73 14 250
2008 Provides services to public 23 34 25 12 6 1 1 58 17 198
2008 Does not provide services to public 31 32 18 14 4 0 1 64 18 232

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 24 27 21 15 1 3 37 35 182
2018 Does not provide services to public 10 19 28 18 17 5 4 38 31 252
2017 Provides services to public 10 18 33 22 10 1 5 34 31 153
2017 Does not provide services to public 12 18 33 19 11 2 5 33 32 196
2014 Provides services to public 10 24 37 16 8 1 4 26 36 200
2014 Does not provide services to public 12 20 34 16 11 1 5 29 35 213
2011 Provides services to public 10 21 30 19 14 1 5 35 33 213
2011 Does not provide services to public 8 20 29 28 9 2 4 39 30 251
2008 Provides services to public 10 34 30 16 7 1 2 23 45 197
2008 Does not provide services to public 6 20 34 20 13 1 4 36 28 230

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 21 27 23 16 1 3 41 31 181
2018 Does not provide services to public 7 15 24 20 23 7 5 48 25 251
2017 Provides services to public 12 20 29 23 8 3 5 34 35 154
2017 Does not provide services to public 9 17 28 16 17 4 7 38 30 195
2014 Provides services to public 12 22 26 21 10 6 3 35 37 199
2014 Does not provide services to public 15 18 29 16 10 3 9 29 38 213
2011 Provides services to public 8 20 25 19 20 1 7 43 30 213
2011 Does not provide services to public 7 21 22 21 15 6 7 42 33 251
2008 Provides services to public 20 31 24 16 6 1 2 22 53 197
2008 Does not provide services to public 11 20 23 22 16 3 6 42 33 229

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 20 21 21 19 4 7 45 32 181
2018 Does not provide services to public 8 14 23 20 22 6 7 48 25 250
2017 Provides services to public 8 23 28 21 13 1 7 37 33 153
2017 Does not provide services to public 9 16 23 21 19 2 11 46 28 195
2014 Provides services to public 14 22 22 22 10 5 5 36 40 200
2014 Does not provide services to public 16 20 23 18 12 3 9 33 41 212
2011 Provides services to public 16 17 25 16 15 3 10 35 37 214
2011 Does not provide services to public 11 19 26 19 13 4 9 36 34 251
2008 Provides services to public 16 24 32 16 7 2 4 24 42 198
2008 Does not provide services to public 8 20 29 19 15 3 5 38 30 230

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 2 13 24 30 26 2 3 59 15 181
2018 Does not provide services to public 5 13 27 23 26 3 2 52 19 251
2017 Provides services to public 6 13 30 30 16 1 5 49 20 152
2017 Does not provide services to public 7 8 31 28 19 0 7 51 16 193
2014 Provides services to public 6 14 25 35 14 1 4 52 22 198
2014 Does not provide services to public 12 14 29 26 14 2 4 42 27 211
2011 Provides services to public 4 14 24 29 20 0 8 53 20 214
2011 Does not provide services to public 5 11 31 28 18 3 4 50 17 249
2008 Provides services to public 8 20 30 30 11 1 2 41 28 196
2008 Does not provide services to public 7 12 30 25 21 2 3 48 20 230

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 23 24 17 12 1 4 31 44 181
2018 Does not provide services to public 14 17 21 18 19 5 6 42 34 252
2017 Provides services to public 22 29 25 12 8 0 3 21 53 153
2017 Does not provide services to public 17 27 24 9 14 3 6 26 48 194
2014 Provides services to public 30 26 22 11 7 1 2 19 58 199
2014 Does not provide services to public 21 23 21 16 9 1 8 27 49 213
2011 Provides services to public 13 20 28 16 15 0 7 33 36 214
2011 Does not provide services to public 9 21 25 19 16 3 6 39 33 249
2008 Provides services to public 27 30 19 14 7 1 2 21 59 198
2008 Does not provide services to public 15 20 25 17 19 1 4 38 36 230

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 20 25 19 16 1 2 36 39 180
2018 Does not provide services to public 9 17 26 18 17 6 7 40 30 251
2017 Provides services to public 18 19 28 16 12 3 3 30 40 152
2017 Does not provide services to public 13 18 24 16 17 5 8 37 35 193
2014 Provides services to public 12 21 21 23 14 4 5 40 37 199
2014 Does not provide services to public 11 16 29 18 9 2 15 32 33 213
2011 Provides services to public 12 15 19 25 21 3 5 49 30 214
2011 Does not provide services to public 8 15 26 21 13 5 12 41 28 251
2008 Provides services to public 24 27 27 13 5 2 3 19 53 198
2008 Does not provide services to public 14 21 23 17 14 4 7 34 40 229

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 17 31 20 15 5 4 38 28 180
2018 Does not provide services to public 7 19 21 21 20 6 6 47 29 250
2017 Provides services to public 11 25 26 18 14 4 3 34 38 153
2017 Does not provide services to public 13 10 30 18 18 3 8 40 26 194
2014 Provides services to public 14 23 29 18 7 2 5 28 41 199
2014 Does not provide services to public 12 21 30 12 10 6 9 26 39 213
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 32 18 13 8 4 3 59 22 180
2018 Does not provide services to public 32 23 14 9 7 10 5 64 19 253
2017 Provides services to public 16 30 19 19 12 1 3 48 32 153
2017 Does not provide services to public 22 27 19 9 8 7 8 58 20 196
2014 Provides services to public 19 27 22 12 15 3 3 48 29 200
2014 Does not provide services to public 22 28 19 11 11 5 4 55 24 213

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 31 9 10 6 1 0 74 16 181
2018 Does not provide services to public 57 22 6 7 6 1 1 80 14 252
2017 Provides services to public 30 34 15 12 7 0 1 65 20 153
2017 Does not provide services to public 45 36 6 5 8 1 1 82 13 196
2014 Provides services to public 34 29 9 12 14 1 1 64 27 200
2014 Does not provide services to public 37 33 8 8 8 5 1 75 17 214

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 18 18 16 21 10 2 38 42 182
2018 Does not provide services to public 18 19 12 16 9 22 4 49 34 251
2017 Provides services to public 6 17 14 29 21 10 3 26 58 154
2017 Does not provide services to public 10 21 17 12 13 22 5 43 33 196
2014 Provides services to public 12 16 19 19 24 6 3 31 48 200
2014 Does not provide services to public 15 20 16 16 16 13 4 42 38 211

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 40 8 4 3 0 0 85 7 182
2018 Does not provide services to public 54 28 7 6 5 1 0 82 11 251
2017 Provides services to public 28 47 10 9 4 1 1 77 14 154
2017 Does not provide services to public 38 41 9 6 4 1 1 81 10 197
2014 Provides services to public 30 38 16 10 6 0 0 68 17 200
2014 Does not provide services to public 36 41 11 7 5 0 0 77 12 212

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 40 9 4 4 1 1 84 7 182
2018 Does not provide services to public 49 30 10 3 4 2 1 81 8 254
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 32 7 5 9 0 1 79 14 182
2018 Does not provide services to public 42 29 11 6 5 4 3 75 13 252
2017 Provides services to public 32 32 14 14 7 0 1 64 21 154
2017 Does not provide services to public 39 36 10 5 5 1 3 79 10 196
2014 Provides services to public 29 34 13 13 10 0 0 64 23 200
2014 Does not provide services to public 29 34 15 12 7 0 3 65 20 214
2011 Provides services to public 37 32 12 12 7 0 0 69 19 214
2011 Does not provide services to public 30 31 17 11 7 2 2 63 19 250
2008 Provides services to public 23 33 17 14 11 2 1 57 26 198
2008 Does not provide services to public 29 34 14 11 9 0 3 66 20 232

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 29 10 5 5 2 1 79 10 182
2018 Does not provide services to public 50 27 10 3 5 4 2 81 8 252
2017 Provides services to public 38 27 16 9 9 1 1 66 18 154
2017 Does not provide services to public 52 28 9 3 4 3 1 83 8 196
2014 Provides services to public 34 32 17 8 7 1 2 68 15 200
2014 Does not provide services to public 30 36 11 10 7 2 3 70 18 214
2011 Provides services to public 41 30 14 7 7 1 1 72 14 215
2011 Does not provide services to public 30 33 17 6 8 4 2 67 15 251
2008 Provides services to public 23 34 18 11 9 4 2 60 21 197
2008 Does not provide services to public 35 33 11 8 8 3 2 71 17 231

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 26 10 5 6 1 2 78 11 182
2018 Does not provide services to public 49 29 8 3 6 2 2 82 10 250
2017 Provides services to public 38 30 14 10 8 0 1 68 18 153
2017 Does not provide services to public 53 28 10 4 3 1 1 83 7 196
2014 Provides services to public 30 33 16 11 9 0 1 64 20 199
2014 Does not provide services to public 30 37 12 12 7 0 3 68 20 213
2011 Provides services to public 45 26 11 11 7 0 0 71 18 215
2011 Does not provide services to public 32 34 14 10 7 0 1 67 18 251
2008 Provides services to public 25 37 14 10 11 2 0 64 22 198
2008 Does not provide services to public 32 40 9 11 7 0 1 72 18 232

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 58 26 4 2 8 1 1 85 11 182
2018 Does not provide services to public 59 20 8 4 5 2 3 83 9 250
2017 Provides services to public 44 27 17 5 6 1 1 72 11 154
2017 Does not provide services to public 59 22 9 2 4 3 1 84 6 195

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 25 12 3 6 0 1 78 10 181
2018 Does not provide services to public 55 22 10 3 6 2 1 80 10 251
2017 Provides services to public 40 34 10 8 7 0 1 74 15 154
2017 Does not provide services to public 57 25 6 4 5 1 1 84 10 196
2014 Provides services to public 42 27 15 9 7 0 0 69 17 200
2014 Does not provide services to public 33 35 15 10 5 1 1 69 16 213
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 29 13 7 12 0 5 66 20 39
2018 Does not provide services to public 29 35 9 11 3 3 10 74 16 56
2017 Provides services to public 22 63 7 0 3 3 3 90 3 32
2017 Does not provide services to public 32 39 11 6 5 3 5 77 11 52
2014 Provides services to public 36 35 9 10 7 0 3 73 18 41
2014 Does not provide services to public 23 40 14 8 3 5 6 71 13 54

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 32 14 9 7 4 1 68 17 182
2018 Does not provide services to public 40 27 12 6 6 8 1 74 13 254
2017 Provides services to public 18 34 21 12 7 6 1 57 21 154
2017 Does not provide services to public 33 35 12 6 5 7 2 74 12 196
2014 Provides services to public 21 36 16 14 7 7 0 60 23 199
2014 Does not provide services to public 19 29 24 9 7 12 0 54 18 213
2011 Provides services to public 29 27 18 12 8 6 1 60 21 214
2011 Does not provide services to public 22 28 22 7 10 10 0 56 20 250

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 28 18 12 11 2 1 59 23 179
2018 Does not provide services to public 37 29 11 9 8 6 0 71 18 253
2017 Provides services to public 15 24 26 22 9 2 1 40 32 154
2017 Does not provide services to public 29 33 15 7 11 4 2 65 19 195
2014 Provides services to public 15 29 24 18 12 2 0 45 30 199
2014 Does not provide services to public 16 29 25 14 12 2 1 47 27 213
2011 Provides services to public 26 24 20 16 11 4 0 52 28 213
2011 Does not provide services to public 22 29 24 11 11 4 1 53 22 250
2008 Provides services to public 14 29 19 18 18 2 0 44 37 198
2008 Does not provide services to public 19 29 21 17 10 3 1 50 28 232

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 24 19 14 16 3 1 49 31 180
2018 Does not provide services to public 27 31 15 10 8 9 0 64 19 254
2017 Provides services to public 9 24 24 21 14 8 1 36 37 154
2017 Does not provide services to public 22 29 18 11 11 7 1 55 25 196
2014 Provides services to public 10 22 26 23 13 5 0 34 38 199
2014 Does not provide services to public 12 22 28 17 15 7 0 36 34 213
2011 Provides services to public 20 27 19 18 10 7 0 50 29 215
2011 Does not provide services to public 9 31 26 14 9 11 0 45 26 251
2008 Provides services to public 9 24 15 25 21 7 0 35 49 198
2008 Does not provide services to public 12 25 22 20 10 10 1 42 34 231

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 32 18 13 15 1 1 53 28 182
2018 Does not provide services to public 28 32 13 9 11 7 0 64 21 254
2017 Provides services to public 8 29 18 22 18 4 1 39 42 153
2017 Does not provide services to public 23 30 17 10 14 6 0 57 25 196
2014 Provides services to public 13 30 22 16 17 2 0 44 34 198
2014 Does not provide services to public 9 28 23 21 16 3 0 38 38 213
2011 Provides services to public 26 28 19 13 13 1 0 54 26 215
2011 Does not provide services to public 13 34 21 16 12 3 0 49 30 251
2008 Provides services to public 11 37 14 16 18 4 1 50 35 197
2008 Does not provide services to public 19 33 16 18 8 4 2 55 28 231
Top of Page

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 39 21 6 7 0 0 66 13 181
2018 Does not provide services to public 35 36 18 5 5 1 1 72 10 254
2017 Provides services to public 19 42 17 13 6 2 1 63 19 154
2017 Does not provide services to public 30 37 17 8 5 2 1 69 13 196
2014 Provides services to public 21 37 28 9 5 0 0 59 14 200
2014 Does not provide services to public 17 36 27 8 8 3 1 56 16 212
2011 Provides services to public 30 38 16 8 6 3 0 69 14 215
2011 Does not provide services to public 23 32 26 9 8 3 0 56 17 249

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 37 14 5 4 2 0 77 9 182
2018 Does not provide services to public 41 32 12 5 6 2 2 76 12 254
2017 Provides services to public 30 37 15 10 4 2 2 70 14 153
2017 Does not provide services to public 42 31 10 8 2 6 0 78 11 195
2014 Provides services to public 29 35 20 8 4 4 1 66 13 200
2014 Does not provide services to public 32 34 14 7 6 5 1 70 14 212
2011 Provides services to public 41 31 10 8 5 4 1 76 14 214
2011 Does not provide services to public 33 31 12 8 8 6 1 69 18 250
2008 Provides services to public 23 38 13 11 9 5 2 66 21 198
2008 Does not provide services to public 31 38 10 8 6 5 2 74 15 232

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 34 21 6 5 1 0 67 11 182
2018 Does not provide services to public 36 33 16 7 5 1 2 71 13 253

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 20 17 12 15 9 3 52 30 182
2018 Does not provide services to public 24 23 15 11 10 11 6 56 26 252
2017 Provides services to public 11 24 18 16 12 14 4 43 35 154
2017 Does not provide services to public 17 20 18 11 11 18 4 49 29 196
2014 Provides services to public 13 25 22 14 18 6 2 42 34 200
2014 Does not provide services to public 18 14 21 16 13 13 4 39 36 213
2011 Provides services to public 20 19 15 16 13 12 3 47 35 214
2011 Does not provide services to public 14 21 22 11 12 16 4 43 29 251

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 31 14 17 13 2 0 56 31 182
2018 Does not provide services to public 25 26 21 10 11 5 2 56 22 253
2017 Provides services to public 16 27 27 14 14 1 1 44 28 153
2017 Does not provide services to public 26 26 19 13 11 6 0 55 25 196
2014 Provides services to public 11 17 28 16 24 3 1 30 42 200
2014 Does not provide services to public 11 13 19 26 26 4 1 25 55 212
2011 Provides services to public 22 27 15 19 15 2 0 50 35 215
2011 Does not provide services to public 13 33 19 15 14 3 3 49 31 251
2008 Provides services to public 13 30 17 18 19 3 0 45 38 198
2008 Does not provide services to public 17 35 19 10 14 4 0 55 26 230

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 25 12 17 23 2 3 46 42 182
2018 Does not provide services to public 21 20 11 15 19 5 9 47 40 254
2017 Provides services to public 11 22 19 21 23 1 4 34 46 154
2017 Does not provide services to public 13 17 16 16 21 6 11 36 44 196
2014 Provides services to public 14 13 19 17 31 3 3 28 51 200
2014 Does not provide services to public 7 14 19 17 33 3 8 23 56 212
2011 Provides services to public 12 26 12 20 26 1 3 40 48 215
2011 Does not provide services to public 7 18 13 22 24 3 13 30 54 251
2008 Provides services to public 8 24 15 20 28 3 2 34 51 197
2008 Does not provide services to public 7 25 15 18 19 5 11 38 45 232

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 37 18 10 9 1 0 62 20 182
2018 Does not provide services to public 33 32 18 6 6 4 2 69 12 253
2017 Provides services to public 14 31 23 15 12 4 1 47 28 154
2017 Does not provide services to public 19 38 19 5 7 11 0 65 13 195

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 28 14 5 2 2 1 78 8 180
2018 Does not provide services to public 45 30 13 3 3 5 1 80 6 250
2017 Provides services to public 28 40 18 6 3 4 1 71 10 154
2017 Does not provide services to public 39 31 13 2 4 9 0 78 7 196
2014 Provides services to public 36 35 17 5 4 3 1 73 9 200
2014 Does not provide services to public 31 41 15 3 4 5 2 77 7 213

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 33 12 7 2 2 1 79 8 181
2018 Does not provide services to public 46 34 10 3 3 3 0 83 7 251
2017 Provides services to public 20 47 16 9 5 2 1 68 15 153
2017 Does not provide services to public 38 41 9 2 4 5 0 84 6 196
2014 Provides services to public 33 40 16 7 3 1 0 74 10 200
2014 Does not provide services to public 32 42 14 7 4 1 0 75 11 213
2011 Provides services to public 36 32 17 5 6 3 1 71 12 215
2011 Does not provide services to public 29 38 20 4 4 4 0 70 9 251

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 34 7 5 3 0 0 85 8 178
2018 Does not provide services to public 60 27 6 3 4 0 0 87 7 249
2017 Provides services to public 32 45 11 7 5 0 1 77 12 154
2017 Does not provide services to public 54 33 8 3 2 1 0 87 5 195
2014 Provides services to public 37 38 14 6 4 0 0 76 10 200
2014 Does not provide services to public 43 38 10 5 4 0 0 81 9 213
2011 Provides services to public 43 36 11 5 5 0 0 79 10 214
2011 Does not provide services to public 40 36 13 6 5 0 0 76 10 251
2008 Provides services to public 28 41 15 10 5 2 0 69 15 196
2008 Does not provide services to public 41 37 11 7 4 0 0 78 11 231

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 27 16 12 8 1 0 64 19 181
2018 Does not provide services to public 45 24 14 8 7 1 0 70 16 251
2017 Provides services to public 18 33 25 16 6 1 1 52 23 153
2017 Does not provide services to public 30 27 22 9 9 3 0 58 19 196
2014 Provides services to public 18 33 27 11 10 0 0 51 22 200
2014 Does not provide services to public 23 29 25 10 11 1 0 53 22 214
2011 Provides services to public 28 29 20 14 9 0 0 57 24 214
2011 Does not provide services to public 29 31 21 9 10 1 0 60 19 251

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 31 16 10 7 0 0 67 17 179
2018 Does not provide services to public 44 26 14 8 6 1 0 72 14 251
2017 Provides services to public 20 37 23 13 6 0 2 58 19 154
2017 Does not provide services to public 33 35 15 9 8 1 0 68 16 196
2014 Provides services to public 17 36 23 13 10 1 0 54 23 199
2014 Does not provide services to public 24 36 20 8 11 1 0 61 19 214
2011 Provides services to public 30 33 18 11 8 0 0 63 20 214
2011 Does not provide services to public 30 34 19 10 8 0 0 63 18 249
2008 Provides services to public 15 33 18 20 13 1 1 48 33 198
2008 Does not provide services to public 29 39 14 10 7 0 0 68 17 232

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 27 11 14 12 1 1 62 27 181
2018 Does not provide services to public 36 21 14 11 9 4 5 63 21 251
2017 Provides services to public 22 29 20 14 11 1 2 53 26 154
2017 Does not provide services to public 25 21 18 13 8 9 6 54 24 196
2014 Provides services to public 21 24 21 18 13 2 0 46 32 200
2014 Does not provide services to public 25 20 20 11 13 7 3 51 28 214
2011 Provides services to public 31 21 15 13 14 4 1 55 29 213
2011 Does not provide services to public 31 22 19 9 11 4 3 58 22 251
2008 Provides services to public 16 23 22 19 15 4 2 41 36 197
2008 Does not provide services to public 25 26 19 11 12 2 5 55 25 232
Top of Page

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 25 35 39 181
2018 Does not provide services to public 39 35 26 254
2017 Provides services to public 34 33 33 154
2017 Does not provide services to public 38 27 35 197
2014 Provides services to public 32 33 36 200
2014 Does not provide services to public 34 35 31 214
2011 Provides services to public 33 36 31 215
2011 Does not provide services to public 38 38 24 251

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 16 7 55 0 15 7 46
2018 Does not provide services to public 7 9 36 5 39 3 97
2017 Provides services to public 20 10 52 2 10 6 51
2017 Does not provide services to public 16 10 35 2 34 3 69
2014 Provides services to public 20 16 41 14 9999 9 62
2014 Does not provide services to public 20 8 50 3 9999 19 76
2011 Provides services to public 11 18 59 6 9999 6 72
2011 Does not provide services to public 12 7 47 11 9999 23 92
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 17 83 182
2018 Does not provide services to public 12 88 254

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 39 32
2018 Does not provide services to public 46 33

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 65 32
2018 Does not provide services to public 69 33

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 32
2018 Does not provide services to public 0 33

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 39 32
2018 Does not provide services to public 47 33

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 41 32
2018 Does not provide services to public 38 33

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 31 32
2018 Does not provide services to public 47 33

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 54 32
2018 Does not provide services to public 61 33

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 18 32
2018 Does not provide services to public 30 33

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 53 32
2018 Does not provide services to public 50 33

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 29 32
2018 Does not provide services to public 46 33

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 35 32
2018 Does not provide services to public 68 33

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 28 32
2018 Does not provide services to public 39 33

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 42 32
2018 Does not provide services to public 67 33

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 22 32
2018 Does not provide services to public 29 33

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 17 32
2018 Does not provide services to public 25 33

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 32
2018 Does not provide services to public 23 33

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 21 32
2018 Does not provide services to public 16 31

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 16 32
2018 Does not provide services to public 19 31

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 21 32
2018 Does not provide services to public 19 31

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 40 32
2018 Does not provide services to public 48 31

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 32
2018 Does not provide services to public 0 31

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 44 32
2018 Does not provide services to public 57 31

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 18 18 10 10 20 9 47 28 179
2018 Does not provide services to public 20 13 19 7 6 25 10 51 20 254
2017 Provides services to public 6 22 22 9 12 22 8 39 30 153
2017 Does not provide services to public 13 15 17 7 7 30 12 47 24 196
2014 Provides services to public 17 16 23 6 11 21 6 46 23 199
2014 Does not provide services to public 15 16 22 8 5 29 5 47 19 212

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 28 18 9 7 8 0 64 17 181
2018 Does not provide services to public 32 29 16 5 6 11 1 69 13 253
2017 Provides services to public 15 36 22 6 9 10 1 58 17 152
2017 Does not provide services to public 28 31 15 4 6 15 1 70 12 195
2014 Provides services to public 23 32 20 8 7 8 2 61 16 200
2014 Does not provide services to public 21 32 21 6 5 14 2 62 13 212
2011 Provides services to public 38 34 12 8 5 4 0 75 13 214
2011 Does not provide services to public 31 29 18 6 5 11 0 67 12 251
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 10 90 181
2018 Does not provide services to public 4 96 253

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 19
2018 Does not provide services to public 0 10

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 19
2018 Does not provide services to public 0 10

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 19
2018 Does not provide services to public 0 10

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 19
2018 Does not provide services to public 0 10

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 19
2018 Does not provide services to public 0 10

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 42 19
2018 Does not provide services to public 44 10

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 19
2018 Does not provide services to public 0 10

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 19
2018 Does not provide services to public 0 10

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 19
2018 Does not provide services to public 0 10

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 63 19
2018 Does not provide services to public 44 10

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 18 23 3 5 25 7 55 12 180
2018 Does not provide services to public 21 12 22 3 3 30 10 54 10 254
2017 Provides services to public 10 21 22 3 6 29 9 51 15 153
2017 Does not provide services to public 20 12 14 1 4 36 13 62 10 195
2014 Provides services to public 16 16 21 3 5 33 8 53 12 200
2014 Does not provide services to public 13 14 24 3 2 39 6 48 9 212

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 32 21 4 3 9 2 68 9 181
2018 Does not provide services to public 30 25 21 4 3 15 1 66 8 254
2017 Provides services to public 17 36 21 6 4 13 3 64 12 152
2017 Does not provide services to public 33 28 12 1 4 20 3 79 6 195
2014 Provides services to public 24 32 20 4 3 16 2 68 8 200
2014 Does not provide services to public 22 27 21 2 2 23 2 66 5 212
2011 Provides services to public 41 31 12 6 1 10 0 79 8 214
2011 Does not provide services to public 32 29 20 2 4 14 0 70 7 251
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 30 15 10 8 0 1 66 19 183
2018 Does not provide services to public 33 28 17 9 9 1 2 63 19 252
2017 Provides services to public 31 26 16 10 13 0 5 59 24 152
2017 Does not provide services to public 36 25 16 9 9 1 4 64 19 196

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 22 23 14 17 0 0 46 31 182
2018 Does not provide services to public 19 26 27 17 7 2 1 47 25 252
2017 Provides services to public 16 21 24 22 14 0 3 39 37 153
2017 Does not provide services to public 15 31 23 18 10 1 1 47 29 195

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 29 19 12 4 0 2 64 17 182
2018 Does not provide services to public 26 32 22 10 6 1 2 60 17 251
2017 Provides services to public 24 28 24 8 11 1 4 54 20 152
2017 Does not provide services to public 27 26 20 13 8 1 4 56 23 194

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 25 22 13 24 1 0 40 38 182
2018 Does not provide services to public 28 20 21 15 12 1 3 50 28 252
2017 Provides services to public 11 18 21 22 25 0 3 30 48 153
2017 Does not provide services to public 18 21 15 21 18 1 4 42 42 196

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 19 14 5 7 1 4 73 13 181
2018 Does not provide services to public 45 22 16 4 5 2 6 73 10 251
2017 Provides services to public 37 31 12 3 5 1 10 77 9 152
2017 Does not provide services to public 39 23 13 6 5 2 12 72 13 195

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 23 21 11 9 1 1 59 20 180
2018 Does not provide services to public 31 29 21 10 7 1 2 61 17 252
2017 Provides services to public 28 27 20 11 10 1 3 57 22 152
2017 Does not provide services to public 24 40 18 10 7 1 1 65 17 194

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 24 22 9 6 1 1 62 16 183
2018 Does not provide services to public 34 33 16 7 4 2 4 72 12 254
2017 Provides services to public 18 29 28 11 11 0 4 48 23 152
2017 Does not provide services to public 33 29 16 10 7 1 4 65 18 194

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 30 24 11 7 0 1 57 18 183
2018 Does not provide services to public 29 31 20 11 5 1 3 63 17 254
2017 Provides services to public 23 29 22 12 9 0 5 54 23 152
2017 Does not provide services to public 26 31 22 9 8 1 3 59 18 195

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 26 19 7 7 1 1 67 14 183
2018 Does not provide services to public 33 30 18 11 5 0 3 65 16 251
2017 Provides services to public 29 27 16 12 10 1 4 60 23 152
2017 Does not provide services to public 34 30 18 9 6 1 2 65 16 195

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 29 14 15 5 1 1 65 20 181
2018 Does not provide services to public 36 34 15 10 3 0 2 72 13 253
2017 Provides services to public 34 26 17 12 6 1 4 63 19 152
2017 Does not provide services to public 36 31 19 7 3 1 3 69 11 195

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 22 15 7 2 1 1 75 9 183
2018 Does not provide services to public 55 25 8 6 4 0 3 83 10 250
2017 Provides services to public 48 24 18 4 3 0 3 75 7 153
2017 Does not provide services to public 54 22 15 3 4 0 3 78 7 195

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 73 11 7 2 1 0 5 89 3 182
2018 Does not provide services to public 67 17 5 1 2 0 8 91 3 253

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 69 15 6 4 4 1 2 86 8 183
2018 Does not provide services to public 68 9 8 4 4 0 7 82 9 253
2017 Provides services to public 62 17 3 8 3 0 6 84 12 153
2017 Does not provide services to public 69 11 5 4 5 1 4 85 10 195

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 32 13 3 3 1 1 81 6 181
2018 Does not provide services to public 55 24 10 5 3 0 3 81 9 253
2017 Provides services to public 40 33 13 6 3 0 4 77 10 153
2017 Does not provide services to public 55 26 7 6 3 0 2 83 10 194

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 22 11 8 5 1 1 76 13 180
2018 Does not provide services to public 58 19 10 6 5 0 2 79 11 251
2017 Provides services to public 44 28 12 8 4 1 4 75 12 153
2017 Does not provide services to public 63 18 4 6 5 0 3 84 12 195

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 11 7 2 0 1 24 88 3 182
2018 Does not provide services to public 54 9 7 3 2 0 25 85 7 251
2017 Provides services to public 40 17 5 4 1 0 33 85 7 153
2017 Does not provide services to public 49 11 5 4 2 0 29 84 9 195

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 27 13 7 3 1 2 75 11 180
2018 Does not provide services to public 69 14 6 1 1 0 8 91 3 254
2017 Provides services to public 48 20 15 8 2 0 7 73 10 152
2017 Does not provide services to public 71 10 4 1 4 0 9 90 5 194

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 78 8 2 6 3 0 3 89 9 182
2018 Does not provide services to public 67 11 5 5 4 1 7 85 10 252
2017 Provides services to public 65 15 7 1 5 1 6 86 7 153
2017 Does not provide services to public 60 17 6 4 6 1 5 82 11 194

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 26 15 4 1 1 3 78 6 181
2018 Does not provide services to public 56 21 13 5 2 0 3 79 7 254
2017 Provides services to public 48 27 14 5 0 0 6 80 6 153
2017 Does not provide services to public 55 23 12 3 4 1 2 80 8 195

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 30 34 16 5 0 0 45 21 181
2018 Does not provide services to public 20 33 31 13 3 0 0 53 16 253
2017 Provides services to public 14 29 37 15 4 0 1 43 19 153
2017 Does not provide services to public 12 32 35 14 6 0 0 45 20 196

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 18 42 20 12 0 0 32 26 182
2018 Does not provide services to public 7 18 38 21 15 0 1 37 25 250
2017 Provides services to public 5 23 35 24 11 1 1 36 29 152
2017 Does not provide services to public 4 17 42 23 13 0 1 36 22 195

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 42 11 7 3 1 0 79 10 182
2018 Does not provide services to public 31 38 13 7 6 4 1 74 13 253
2017 Provides services to public 20 42 21 8 5 5 0 65 13 152
2017 Does not provide services to public 20 44 19 6 6 5 0 68 12 196

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 31 19 13 8 1 0 60 21 182
2018 Does not provide services to public 28 33 16 13 6 3 1 64 20 252
2017 Provides services to public 16 34 19 24 4 3 1 51 30 152
2017 Does not provide services to public 17 35 24 12 9 3 0 53 22 196
Top of Page

Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 26 9 9 5 2 1 50 50 183
2018 Does not provide services to public 44 25 15 6 4 4 1 47 53 253
2017 Provides services to public 44 21 19 3 9 4 1 46 54 152
2017 Does not provide services to public 49 19 16 7 2 6 1 53 47 197

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 22 89
2018 Does not provide services to public 15 127
2017 Provides services to public 26 76
2017 Does not provide services to public 18 86

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 28 89
2018 Does not provide services to public 25 127
2017 Provides services to public 30 76
2017 Does not provide services to public 38 86

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 26 89
2018 Does not provide services to public 23 127
2017 Provides services to public 25 76
2017 Does not provide services to public 16 86

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 42 89
2018 Does not provide services to public 28 127
2017 Provides services to public 46 76
2017 Does not provide services to public 41 86

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 89
2018 Does not provide services to public 4 127
2017 Provides services to public 8 76
2017 Does not provide services to public 3 86

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 89
2018 Does not provide services to public 22 127

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 28 89
2018 Does not provide services to public 38 127
2017 Provides services to public 43 76
2017 Does not provide services to public 34 86

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 9 61 14 8 1 7 84
2018 Does not provide services to public 9 59 9 10 2 11 116
2017 Provides services to public 7 57 24 4 1 5 73
2017 Does not provide services to public 12 59 12 5 6 6 86

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 52 48 89
2018 Does not provide services to public 51 49 126

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 24 21 19 12 1 4 45 32 89
2018 Does not provide services to public 24 26 14 17 12 1 6 54 31 126
2017 Provides services to public 12 32 23 13 9 1 10 50 25 77
2017 Does not provide services to public 20 32 15 12 14 0 6 56 27 88

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 17 14 19 10 5 21 41 40 89
2018 Does not provide services to public 6 14 11 8 28 3 31 30 54 126
2017 Provides services to public 7 16 21 8 20 1 26 33 39 76
2017 Does not provide services to public 9 20 13 12 16 5 25 41 40 87

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 10 8 10 6 1 13 72 19 183
2018 Does not provide services to public 49 12 11 6 7 4 11 72 15 254
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