2018 Public Service Employee Survey Results for Canadian Institutes of Health Research by Question 79. With which of the following communities do you most closely identify in relation to your current job?
The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.
Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.
Survey Themes
My Job
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 34 | 56 | 5 | 5 | 0 | 0 | 0 | 90 | 5 | 16 |
2018 | Communications or public affairs | 50 | 41 | 4 | 5 | 0 | 0 | 0 | 91 | 5 | 39 |
2018 | Administration and operations | 16 | 36 | 19 | 20 | 8 | 0 | 1 | 53 | 28 | 50 |
2018 | Human resources | 15 | 63 | 4 | 8 | 4 | 7 | 0 | 83 | 13 | 18 |
2018 | Financial management | 21 | 41 | 14 | 17 | 7 | 0 | 0 | 62 | 24 | 20 |
2018 | Information technology | 53 | 33 | 0 | 5 | 9 | 0 | 0 | 86 | 14 | 26 |
2018 | Evaluation | 39 | 27 | 14 | 7 | 12 | 0 | 0 | 66 | 20 | 11 |
2018 | Data sciences | 42 | 45 | 0 | 6 | 6 | 0 | 0 | 88 | 12 | 12 |
2018 | Policy | 25 | 41 | 20 | 9 | 2 | 0 | 2 | 69 | 11 | 32 |
2018 | Project management | 17 | 58 | 5 | 18 | 2 | 0 | 0 | 74 | 20 | 54 |
2018 | None of the above | 22 | 46 | 13 | 16 | 3 | 0 | 0 | 68 | 19 | 24 |
2017 | Client contact centre | 51 | 8 | 0 | 17 | 23 | 0 | 0 | 60 | 40 | 10 |
2017 | Communications or public affairs | 54 | 28 | 8 | 7 | 4 | 0 | 0 | 82 | 11 | 28 |
2017 | Science and technology | 37 | 28 | 14 | 21 | 0 | 0 | 0 | 65 | 21 | 14 |
2017 | Administration and operations | 29 | 35 | 14 | 13 | 9 | 0 | 0 | 64 | 22 | 58 |
2017 | Human resources | 25 | 30 | 19 | 19 | 6 | 0 | 0 | 56 | 25 | 16 |
2017 | Financial management | 44 | 35 | 3 | 9 | 9 | 0 | 0 | 79 | 18 | 21 |
2017 | Information technology | 30 | 51 | 15 | 4 | 0 | 0 | 0 | 81 | 4 | 26 |
2017 | Policy | 10 | 53 | 16 | 16 | 6 | 0 | 0 | 63 | 21 | 19 |
2017 | Project management | 22 | 53 | 8 | 18 | 0 | 0 | 0 | 74 | 18 | 51 |
2017 | None of the above | 27 | 36 | 15 | 8 | 14 | 0 | 0 | 63 | 22 | 35 |
2014 | Communications or public affairs | 31 | 57 | 8 | 0 | 4 | 0 | 0 | 89 | 4 | 26 |
2014 | Science and technology | 41 | 40 | 13 | 5 | 0 | 0 | 0 | 82 | 5 | 35 |
2014 | Administration and operations | 30 | 39 | 13 | 15 | 2 | 0 | 0 | 69 | 18 | 92 |
2014 | Human resources | 33 | 60 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 15 |
2014 | Financial management | 35 | 59 | 6 | 0 | 0 | 0 | 0 | 94 | 0 | 17 |
2014 | Information management | 30 | 60 | 10 | 0 | 0 | 0 | 0 | 90 | 0 | 10 |
2014 | Information technology | 55 | 38 | 4 | 4 | 0 | 0 | 0 | 92 | 4 | 25 |
2014 | Evaluation | 8 | 47 | 8 | 30 | 8 | 0 | 0 | 54 | 38 | 13 |
2014 | Other services to the public | 53 | 21 | 21 | 6 | 0 | 0 | 0 | 73 | 6 | 15 |
2014 | None of the above | 26 | 37 | 19 | 15 | 2 | 0 | 2 | 64 | 16 | 62 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 34 | 29 | 5 | 32 | 0 | 0 | 0 | 63 | 32 | 16 |
2018 | Communications or public affairs | 57 | 36 | 5 | 0 | 2 | 0 | 0 | 93 | 2 | 39 |
2018 | Administration and operations | 26 | 42 | 22 | 6 | 4 | 0 | 0 | 68 | 10 | 49 |
2018 | Human resources | 49 | 47 | 0 | 4 | 0 | 0 | 0 | 96 | 4 | 18 |
2018 | Financial management | 35 | 51 | 10 | 0 | 4 | 0 | 0 | 86 | 4 | 20 |
2018 | Information technology | 45 | 47 | 5 | 3 | 0 | 0 | 0 | 92 | 3 | 26 |
2018 | Evaluation | 52 | 21 | 27 | 0 | 0 | 0 | 0 | 73 | 0 | 11 |
2018 | Data sciences | 50 | 27 | 17 | 6 | 0 | 0 | 0 | 77 | 6 | 12 |
2018 | Policy | 52 | 42 | 4 | 2 | 0 | 0 | 0 | 94 | 2 | 32 |
2018 | Project management | 30 | 55 | 5 | 10 | 0 | 0 | 0 | 85 | 10 | 54 |
2018 | None of the above | 33 | 31 | 13 | 19 | 3 | 0 | 0 | 64 | 22 | 24 |
2017 | Client contact centre | 26 | 17 | 32 | 25 | 0 | 0 | 0 | 43 | 25 | 10 |
2017 | Communications or public affairs | 48 | 34 | 10 | 3 | 4 | 0 | 0 | 83 | 7 | 29 |
2017 | Science and technology | 29 | 65 | 0 | 7 | 0 | 0 | 0 | 93 | 7 | 14 |
2017 | Administration and operations | 30 | 41 | 14 | 8 | 7 | 0 | 0 | 71 | 15 | 58 |
2017 | Human resources | 50 | 43 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 16 |
2017 | Financial management | 47 | 35 | 9 | 9 | 0 | 0 | 0 | 83 | 9 | 21 |
2017 | Information technology | 44 | 44 | 4 | 4 | 4 | 0 | 0 | 88 | 8 | 25 |
2017 | Policy | 47 | 43 | 11 | 0 | 0 | 0 | 0 | 89 | 0 | 19 |
2017 | Project management | 31 | 53 | 6 | 10 | 0 | 0 | 0 | 84 | 10 | 51 |
2017 | None of the above | 33 | 43 | 5 | 14 | 5 | 0 | 0 | 76 | 19 | 35 |
2014 | Communications or public affairs | 46 | 34 | 4 | 12 | 4 | 0 | 0 | 80 | 16 | 26 |
2014 | Science and technology | 41 | 54 | 5 | 0 | 0 | 0 | 0 | 95 | 0 | 35 |
2014 | Administration and operations | 29 | 46 | 17 | 6 | 2 | 0 | 0 | 75 | 8 | 92 |
2014 | Human resources | 74 | 20 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 15 |
2014 | Financial management | 35 | 53 | 6 | 6 | 0 | 0 | 0 | 88 | 6 | 17 |
2014 | Information management | 70 | 20 | 0 | 10 | 0 | 0 | 0 | 90 | 10 | 10 |
2014 | Information technology | 49 | 43 | 4 | 4 | 0 | 0 | 0 | 93 | 4 | 25 |
2014 | Evaluation | 46 | 31 | 0 | 23 | 0 | 0 | 0 | 77 | 23 | 13 |
2014 | Other services to the public | 40 | 41 | 13 | 6 | 0 | 0 | 0 | 80 | 6 | 15 |
2014 | None of the above | 29 | 49 | 8 | 6 | 8 | 0 | 0 | 77 | 15 | 62 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 34 | 34 | 9 | 14 | 9 | 0 | 0 | 68 | 23 | 16 |
2018 | Communications or public affairs | 74 | 19 | 2 | 5 | 0 | 0 | 0 | 93 | 5 | 38 |
2018 | Administration and operations | 36 | 43 | 9 | 8 | 4 | 0 | 0 | 79 | 12 | 50 |
2018 | Human resources | 42 | 54 | 0 | 4 | 0 | 0 | 0 | 96 | 4 | 18 |
2018 | Financial management | 40 | 48 | 8 | 0 | 4 | 0 | 0 | 88 | 4 | 19 |
2018 | Information technology | 56 | 31 | 5 | 8 | 0 | 0 | 0 | 87 | 8 | 26 |
2018 | Evaluation | 69 | 23 | 0 | 8 | 0 | 0 | 0 | 92 | 8 | 10 |
2018 | Data sciences | 67 | 33 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 12 |
2018 | Policy | 51 | 43 | 4 | 2 | 0 | 0 | 0 | 94 | 2 | 32 |
2018 | Project management | 40 | 42 | 5 | 13 | 0 | 0 | 0 | 82 | 13 | 54 |
2018 | None of the above | 40 | 28 | 10 | 19 | 3 | 0 | 0 | 68 | 22 | 24 |
2017 | Client contact centre | 26 | 17 | 32 | 25 | 0 | 0 | 0 | 43 | 25 | 10 |
2017 | Communications or public affairs | 52 | 38 | 7 | 0 | 4 | 0 | 0 | 90 | 4 | 29 |
2017 | Science and technology | 29 | 64 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 14 |
2017 | Administration and operations | 36 | 39 | 9 | 12 | 5 | 0 | 0 | 74 | 17 | 58 |
2017 | Human resources | 44 | 49 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 16 |
2017 | Financial management | 66 | 25 | 9 | 0 | 0 | 0 | 0 | 91 | 0 | 21 |
2017 | Information technology | 60 | 25 | 12 | 0 | 4 | 0 | 0 | 84 | 4 | 25 |
2017 | Policy | 47 | 42 | 11 | 0 | 0 | 0 | 0 | 89 | 0 | 19 |
2017 | Project management | 48 | 44 | 4 | 4 | 0 | 0 | 0 | 92 | 4 | 50 |
2017 | None of the above | 56 | 31 | 8 | 3 | 3 | 0 | 0 | 87 | 5 | 35 |
2014 | Communications or public affairs | 46 | 50 | 0 | 0 | 4 | 0 | 0 | 96 | 4 | 26 |
2014 | Science and technology | 55 | 34 | 5 | 5 | 0 | 0 | 0 | 89 | 5 | 35 |
2014 | Administration and operations | 38 | 40 | 13 | 8 | 1 | 0 | 0 | 78 | 9 | 92 |
2014 | Human resources | 80 | 13 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 15 |
2014 | Financial management | 53 | 35 | 6 | 6 | 0 | 0 | 0 | 88 | 6 | 17 |
2014 | Information management | 60 | 30 | 0 | 10 | 0 | 0 | 0 | 90 | 10 | 10 |
2014 | Information technology | 70 | 26 | 4 | 0 | 0 | 0 | 0 | 96 | 0 | 25 |
2014 | Evaluation | 47 | 46 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 13 |
2014 | Other services to the public | 60 | 40 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 15 |
2014 | None of the above | 38 | 44 | 10 | 6 | 2 | 0 | 0 | 82 | 8 | 62 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 28 | 48 | 9 | 10 | 5 | 0 | 0 | 76 | 15 | 16 |
2018 | Communications or public affairs | 56 | 35 | 3 | 5 | 0 | 0 | 0 | 91 | 5 | 39 |
2018 | Administration and operations | 40 | 38 | 8 | 12 | 3 | 0 | 0 | 78 | 14 | 50 |
2018 | Human resources | 34 | 32 | 16 | 15 | 4 | 0 | 0 | 65 | 19 | 17 |
2018 | Financial management | 54 | 27 | 4 | 11 | 4 | 0 | 0 | 81 | 15 | 20 |
2018 | Information technology | 47 | 39 | 9 | 5 | 0 | 0 | 0 | 86 | 5 | 26 |
2018 | Evaluation | 59 | 34 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 11 |
2018 | Data sciences | 76 | 12 | 0 | 6 | 0 | 6 | 0 | 94 | 6 | 12 |
2018 | Policy | 52 | 37 | 6 | 5 | 0 | 0 | 0 | 89 | 5 | 32 |
2018 | Project management | 47 | 43 | 3 | 0 | 8 | 0 | 0 | 89 | 8 | 54 |
2018 | None of the above | 28 | 43 | 9 | 16 | 3 | 0 | 0 | 72 | 19 | 24 |
2017 | Client contact centre | 35 | 40 | 0 | 17 | 8 | 0 | 0 | 75 | 25 | 10 |
2017 | Communications or public affairs | 59 | 31 | 0 | 7 | 4 | 0 | 0 | 90 | 10 | 29 |
2017 | Science and technology | 28 | 29 | 7 | 29 | 8 | 0 | 0 | 57 | 36 | 14 |
2017 | Administration and operations | 41 | 34 | 5 | 13 | 7 | 0 | 0 | 74 | 20 | 58 |
2017 | Human resources | 19 | 38 | 18 | 13 | 12 | 0 | 0 | 57 | 25 | 16 |
2017 | Financial management | 53 | 30 | 4 | 0 | 13 | 0 | 0 | 83 | 13 | 21 |
2017 | Information technology | 60 | 32 | 4 | 0 | 4 | 0 | 0 | 92 | 4 | 25 |
2017 | Policy | 42 | 32 | 21 | 5 | 0 | 0 | 0 | 74 | 5 | 19 |
2017 | Project management | 44 | 36 | 4 | 6 | 10 | 0 | 0 | 80 | 16 | 51 |
2017 | None of the above | 45 | 25 | 16 | 11 | 3 | 0 | 0 | 70 | 14 | 35 |
2014 | Communications or public affairs | 46 | 34 | 11 | 8 | 0 | 0 | 0 | 81 | 8 | 26 |
2014 | Science and technology | 55 | 19 | 16 | 3 | 5 | 0 | 3 | 76 | 8 | 35 |
2014 | Administration and operations | 49 | 33 | 5 | 8 | 3 | 0 | 2 | 83 | 11 | 92 |
2014 | Human resources | 64 | 22 | 7 | 7 | 0 | 0 | 0 | 86 | 7 | 14 |
2014 | Financial management | 59 | 30 | 0 | 6 | 6 | 0 | 0 | 88 | 12 | 17 |
2014 | Information management | 70 | 20 | 0 | 0 | 10 | 0 | 0 | 90 | 10 | 10 |
2014 | Information technology | 58 | 30 | 4 | 4 | 4 | 0 | 0 | 89 | 8 | 25 |
2014 | Evaluation | 38 | 15 | 38 | 8 | 0 | 0 | 0 | 54 | 8 | 13 |
2014 | Other services to the public | 53 | 27 | 13 | 6 | 0 | 0 | 0 | 80 | 6 | 15 |
2014 | None of the above | 41 | 38 | 13 | 7 | 2 | 0 | 0 | 79 | 8 | 61 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 29 | 38 | 9 | 15 | 9 | 0 | 0 | 67 | 24 | 16 |
2018 | Communications or public affairs | 36 | 53 | 2 | 5 | 4 | 0 | 0 | 89 | 9 | 39 |
2018 | Administration and operations | 23 | 37 | 22 | 12 | 7 | 0 | 0 | 60 | 18 | 50 |
2018 | Human resources | 42 | 36 | 11 | 7 | 4 | 0 | 0 | 78 | 11 | 18 |
2018 | Financial management | 25 | 40 | 14 | 14 | 7 | 0 | 0 | 65 | 21 | 20 |
2018 | Information technology | 34 | 57 | 9 | 0 | 0 | 0 | 0 | 91 | 0 | 26 |
2018 | Evaluation | 27 | 66 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 11 |
2018 | Data sciences | 61 | 33 | 6 | 0 | 0 | 0 | 0 | 94 | 0 | 12 |
2018 | Policy | 44 | 34 | 13 | 10 | 0 | 0 | 0 | 77 | 10 | 32 |
2018 | Project management | 34 | 48 | 10 | 6 | 2 | 0 | 0 | 82 | 8 | 53 |
2018 | None of the above | 27 | 28 | 13 | 22 | 10 | 0 | 0 | 55 | 32 | 24 |
2017 | Client contact centre | 26 | 34 | 0 | 17 | 23 | 0 | 0 | 60 | 40 | 10 |
2017 | Communications or public affairs | 38 | 45 | 14 | 0 | 4 | 0 | 0 | 83 | 4 | 29 |
2017 | Science and technology | 36 | 49 | 15 | 0 | 0 | 0 | 0 | 85 | 0 | 14 |
2017 | Administration and operations | 22 | 41 | 12 | 17 | 9 | 0 | 0 | 63 | 26 | 58 |
2017 | Human resources | 19 | 67 | 7 | 6 | 0 | 0 | 0 | 87 | 6 | 16 |
2017 | Financial management | 34 | 49 | 13 | 4 | 0 | 0 | 0 | 83 | 4 | 21 |
2017 | Information technology | 35 | 50 | 4 | 8 | 4 | 0 | 0 | 85 | 11 | 26 |
2017 | Policy | 26 | 48 | 6 | 21 | 0 | 0 | 0 | 73 | 21 | 19 |
2017 | Project management | 25 | 51 | 15 | 8 | 0 | 0 | 0 | 76 | 8 | 51 |
2017 | None of the above | 36 | 40 | 11 | 8 | 5 | 0 | 0 | 76 | 14 | 35 |
2014 | Communications or public affairs | 39 | 46 | 0 | 12 | 4 | 0 | 0 | 84 | 16 | 26 |
2014 | Science and technology | 39 | 53 | 3 | 5 | 0 | 0 | 0 | 92 | 5 | 35 |
2014 | Administration and operations | 30 | 47 | 15 | 6 | 2 | 0 | 0 | 77 | 8 | 92 |
2014 | Human resources | 40 | 53 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 15 |
2014 | Financial management | 23 | 47 | 24 | 6 | 0 | 0 | 0 | 70 | 6 | 17 |
2014 | Information management | 60 | 30 | 0 | 0 | 10 | 0 | 0 | 90 | 10 | 10 |
2014 | Information technology | 38 | 40 | 8 | 7 | 7 | 0 | 0 | 78 | 15 | 25 |
2014 | Evaluation | 38 | 23 | 8 | 15 | 15 | 0 | 0 | 62 | 31 | 13 |
2014 | Other services to the public | 40 | 40 | 13 | 6 | 0 | 0 | 0 | 80 | 6 | 15 |
2014 | None of the above | 34 | 45 | 11 | 6 | 3 | 0 | 0 | 79 | 10 | 62 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 28 | 38 | 19 | 0 | 15 | 0 | 0 | 66 | 15 | 16 |
2018 | Communications or public affairs | 35 | 38 | 4 | 17 | 5 | 0 | 0 | 73 | 23 | 39 |
2018 | Administration and operations | 28 | 32 | 21 | 15 | 4 | 0 | 0 | 60 | 19 | 50 |
2018 | Human resources | 31 | 36 | 14 | 8 | 11 | 0 | 0 | 68 | 19 | 18 |
2018 | Financial management | 21 | 31 | 17 | 18 | 14 | 0 | 0 | 52 | 32 | 20 |
2018 | Information technology | 32 | 36 | 14 | 11 | 6 | 0 | 0 | 69 | 17 | 25 |
2018 | Evaluation | 59 | 14 | 14 | 0 | 12 | 0 | 0 | 73 | 12 | 11 |
2018 | Data sciences | 42 | 51 | 0 | 0 | 6 | 0 | 0 | 94 | 6 | 12 |
2018 | Policy | 19 | 41 | 18 | 9 | 13 | 0 | 0 | 60 | 22 | 32 |
2018 | Project management | 41 | 35 | 12 | 8 | 4 | 0 | 0 | 75 | 13 | 54 |
2018 | None of the above | 25 | 28 | 19 | 15 | 13 | 0 | 0 | 53 | 28 | 24 |
2017 | Client contact centre | 43 | 8 | 8 | 8 | 32 | 0 | 0 | 51 | 40 | 10 |
2017 | Communications or public affairs | 38 | 27 | 14 | 17 | 4 | 0 | 0 | 65 | 21 | 29 |
2017 | Science and technology | 35 | 36 | 14 | 15 | 0 | 0 | 0 | 71 | 15 | 14 |
2017 | Administration and operations | 30 | 37 | 17 | 8 | 7 | 0 | 0 | 68 | 15 | 58 |
2017 | Human resources | 6 | 56 | 26 | 12 | 0 | 0 | 0 | 62 | 12 | 16 |
2017 | Financial management | 38 | 45 | 0 | 9 | 9 | 0 | 0 | 83 | 17 | 21 |
2017 | Information technology | 31 | 42 | 16 | 4 | 8 | 0 | 0 | 73 | 11 | 26 |
2017 | Policy | 11 | 52 | 17 | 16 | 5 | 0 | 0 | 63 | 21 | 19 |
2017 | Project management | 35 | 45 | 10 | 10 | 0 | 0 | 0 | 80 | 10 | 51 |
2017 | None of the above | 31 | 44 | 11 | 8 | 5 | 0 | 0 | 75 | 14 | 35 |
2014 | Communications or public affairs | 46 | 34 | 8 | 12 | 0 | 0 | 0 | 81 | 12 | 26 |
2014 | Science and technology | 44 | 32 | 8 | 13 | 3 | 0 | 0 | 76 | 16 | 35 |
2014 | Administration and operations | 25 | 44 | 14 | 13 | 4 | 0 | 0 | 68 | 17 | 92 |
2014 | Human resources | 14 | 57 | 14 | 14 | 0 | 0 | 0 | 72 | 14 | 14 |
2014 | Financial management | 17 | 65 | 0 | 6 | 12 | 0 | 0 | 82 | 18 | 17 |
2014 | Information management | 70 | 20 | 0 | 0 | 10 | 0 | 0 | 90 | 10 | 10 |
2014 | Information technology | 40 | 46 | 15 | 0 | 0 | 0 | 0 | 85 | 0 | 25 |
2014 | Evaluation | 39 | 15 | 15 | 15 | 15 | 0 | 0 | 54 | 31 | 13 |
2014 | Other services to the public | 47 | 26 | 7 | 6 | 13 | 0 | 0 | 74 | 20 | 15 |
2014 | None of the above | 31 | 33 | 17 | 16 | 3 | 0 | 0 | 64 | 20 | 61 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 48 | 33 | 14 | 5 | 0 | 0 | 0 | 81 | 5 | 16 |
2018 | Communications or public affairs | 46 | 38 | 7 | 7 | 2 | 0 | 0 | 84 | 9 | 39 |
2018 | Administration and operations | 23 | 49 | 17 | 8 | 3 | 0 | 0 | 72 | 11 | 50 |
2018 | Human resources | 12 | 61 | 23 | 0 | 4 | 0 | 0 | 73 | 4 | 17 |
2018 | Financial management | 27 | 32 | 17 | 17 | 7 | 0 | 0 | 59 | 24 | 20 |
2018 | Information technology | 29 | 38 | 19 | 6 | 8 | 0 | 0 | 67 | 14 | 26 |
2018 | Evaluation | 25 | 55 | 7 | 12 | 0 | 0 | 0 | 80 | 12 | 11 |
2018 | Data sciences | 23 | 55 | 17 | 6 | 0 | 0 | 0 | 77 | 6 | 12 |
2018 | Policy | 16 | 46 | 4 | 30 | 4 | 0 | 0 | 62 | 34 | 32 |
2018 | Project management | 24 | 54 | 11 | 10 | 1 | 0 | 0 | 79 | 11 | 54 |
2018 | None of the above | 31 | 34 | 10 | 12 | 13 | 0 | 0 | 65 | 25 | 24 |
2017 | Client contact centre | 51 | 8 | 8 | 8 | 23 | 0 | 0 | 60 | 32 | 10 |
2017 | Communications or public affairs | 38 | 38 | 3 | 17 | 4 | 0 | 0 | 76 | 21 | 29 |
2017 | Science and technology | 29 | 35 | 15 | 14 | 8 | 0 | 0 | 64 | 21 | 14 |
2017 | Administration and operations | 24 | 44 | 10 | 12 | 10 | 0 | 0 | 68 | 22 | 58 |
2017 | Human resources | 6 | 50 | 25 | 19 | 0 | 0 | 0 | 56 | 19 | 16 |
2017 | Financial management | 30 | 53 | 0 | 9 | 9 | 0 | 0 | 83 | 17 | 21 |
2017 | Information technology | 15 | 55 | 15 | 11 | 4 | 0 | 0 | 70 | 15 | 26 |
2017 | Policy | 11 | 52 | 16 | 22 | 0 | 0 | 0 | 62 | 22 | 19 |
2017 | Project management | 29 | 39 | 18 | 14 | 0 | 0 | 0 | 68 | 14 | 51 |
2017 | None of the above | 29 | 50 | 6 | 11 | 5 | 0 | 0 | 78 | 16 | 35 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 47 | 48 | 0 | 5 | 0 | 0 | 0 | 95 | 5 | 16 |
2018 | Communications or public affairs | 44 | 43 | 3 | 7 | 2 | 0 | 0 | 87 | 9 | 39 |
2018 | Administration and operations | 45 | 45 | 8 | 0 | 1 | 0 | 0 | 91 | 1 | 51 |
2018 | Human resources | 44 | 52 | 0 | 4 | 0 | 0 | 0 | 96 | 4 | 19 |
2018 | Financial management | 38 | 47 | 7 | 4 | 0 | 4 | 0 | 88 | 4 | 20 |
2018 | Information technology | 55 | 35 | 0 | 10 | 0 | 0 | 0 | 90 | 10 | 26 |
2018 | Evaluation | 34 | 66 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2018 | Data sciences | 67 | 23 | 11 | 0 | 0 | 0 | 0 | 89 | 0 | 12 |
2018 | Policy | 46 | 35 | 10 | 9 | 0 | 0 | 0 | 81 | 9 | 32 |
2018 | Project management | 61 | 34 | 2 | 3 | 0 | 0 | 0 | 95 | 3 | 54 |
2018 | None of the above | 48 | 33 | 19 | 0 | 0 | 0 | 0 | 81 | 0 | 25 |
2017 | Client contact centre | 51 | 40 | 0 | 8 | 0 | 0 | 0 | 92 | 8 | 10 |
2017 | Communications or public affairs | 41 | 41 | 0 | 7 | 11 | 0 | 0 | 83 | 17 | 29 |
2017 | Science and technology | 37 | 56 | 0 | 7 | 0 | 0 | 0 | 93 | 7 | 14 |
2017 | Administration and operations | 43 | 37 | 9 | 9 | 3 | 0 | 0 | 79 | 12 | 58 |
2017 | Human resources | 12 | 62 | 13 | 12 | 0 | 0 | 0 | 75 | 12 | 16 |
2017 | Financial management | 47 | 36 | 13 | 0 | 4 | 0 | 0 | 83 | 4 | 21 |
2017 | Information technology | 35 | 43 | 8 | 11 | 4 | 0 | 0 | 77 | 15 | 26 |
2017 | Policy | 27 | 51 | 22 | 0 | 0 | 0 | 0 | 78 | 0 | 19 |
2017 | Project management | 45 | 39 | 6 | 8 | 0 | 2 | 0 | 86 | 8 | 51 |
2017 | None of the above | 41 | 43 | 11 | 3 | 3 | 0 | 0 | 84 | 5 | 35 |
2014 | Communications or public affairs | 46 | 35 | 8 | 11 | 0 | 0 | 0 | 81 | 11 | 26 |
2014 | Science and technology | 57 | 32 | 5 | 3 | 3 | 0 | 0 | 89 | 5 | 35 |
2014 | Administration and operations | 47 | 39 | 11 | 2 | 1 | 0 | 0 | 86 | 3 | 92 |
2014 | Human resources | 54 | 46 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 15 |
2014 | Financial management | 29 | 59 | 6 | 0 | 6 | 0 | 0 | 88 | 6 | 17 |
2014 | Information management | 60 | 30 | 0 | 10 | 0 | 0 | 0 | 90 | 10 | 10 |
2014 | Information technology | 51 | 34 | 7 | 4 | 4 | 0 | 0 | 85 | 7 | 25 |
2014 | Evaluation | 54 | 23 | 0 | 15 | 8 | 0 | 0 | 77 | 23 | 13 |
2014 | Other services to the public | 47 | 26 | 27 | 0 | 0 | 0 | 0 | 73 | 0 | 15 |
2014 | None of the above | 47 | 40 | 7 | 5 | 2 | 0 | 0 | 87 | 6 | 62 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 24 | 52 | 14 | 10 | 0 | 0 | 0 | 76 | 10 | 16 |
2018 | Communications or public affairs | 27 | 51 | 7 | 11 | 4 | 0 | 0 | 78 | 15 | 38 |
2018 | Administration and operations | 22 | 43 | 12 | 18 | 5 | 0 | 0 | 65 | 23 | 51 |
2018 | Human resources | 27 | 41 | 21 | 0 | 10 | 0 | 0 | 69 | 10 | 19 |
2018 | Financial management | 27 | 34 | 18 | 14 | 7 | 0 | 0 | 61 | 21 | 20 |
2018 | Information technology | 31 | 46 | 12 | 8 | 3 | 0 | 0 | 77 | 12 | 25 |
2018 | Evaluation | 45 | 43 | 0 | 0 | 12 | 0 | 0 | 88 | 12 | 11 |
2018 | Data sciences | 38 | 56 | 0 | 6 | 0 | 0 | 0 | 94 | 6 | 12 |
2018 | Policy | 23 | 26 | 30 | 11 | 10 | 0 | 0 | 49 | 21 | 32 |
2018 | Project management | 40 | 39 | 2 | 12 | 8 | 0 | 0 | 79 | 19 | 54 |
2018 | None of the above | 19 | 47 | 15 | 6 | 13 | 0 | 0 | 65 | 19 | 25 |
2017 | Client contact centre | 35 | 17 | 8 | 8 | 32 | 0 | 0 | 51 | 40 | 10 |
2017 | Communications or public affairs | 35 | 41 | 10 | 11 | 4 | 0 | 0 | 76 | 14 | 29 |
2017 | Science and technology | 21 | 65 | 0 | 7 | 8 | 0 | 0 | 86 | 14 | 14 |
2017 | Administration and operations | 24 | 32 | 20 | 14 | 10 | 0 | 0 | 56 | 24 | 58 |
2017 | Human resources | 6 | 49 | 32 | 7 | 6 | 0 | 0 | 55 | 13 | 16 |
2017 | Financial management | 37 | 41 | 9 | 4 | 9 | 0 | 0 | 78 | 13 | 21 |
2017 | Information technology | 38 | 39 | 12 | 4 | 8 | 0 | 0 | 77 | 11 | 26 |
2017 | Policy | 21 | 32 | 37 | 11 | 0 | 0 | 0 | 52 | 11 | 19 |
2017 | Project management | 29 | 47 | 20 | 2 | 2 | 0 | 0 | 76 | 4 | 51 |
2017 | None of the above | 32 | 47 | 5 | 6 | 11 | 0 | 0 | 79 | 16 | 35 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 34 | 47 | 19 | 0 | 0 | 0 | 0 | 81 | 0 | 16 |
2018 | Communications or public affairs | 36 | 48 | 12 | 4 | 0 | 0 | 0 | 84 | 4 | 39 |
2018 | Administration and operations | 42 | 40 | 13 | 3 | 3 | 0 | 0 | 82 | 6 | 49 |
2018 | Human resources | 55 | 45 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 18 |
2018 | Financial management | 52 | 31 | 14 | 0 | 4 | 0 | 0 | 82 | 4 | 20 |
2018 | Information technology | 69 | 23 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 26 |
2018 | Evaluation | 66 | 34 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2018 | Data sciences | 61 | 23 | 6 | 11 | 0 | 0 | 0 | 83 | 11 | 12 |
2018 | Policy | 54 | 27 | 10 | 8 | 0 | 0 | 0 | 82 | 8 | 32 |
2018 | Project management | 48 | 34 | 8 | 11 | 0 | 0 | 0 | 81 | 11 | 54 |
2018 | None of the above | 39 | 36 | 16 | 9 | 0 | 0 | 0 | 75 | 9 | 25 |
2017 | Client contact centre | 35 | 17 | 40 | 8 | 0 | 0 | 0 | 51 | 8 | 10 |
2017 | Communications or public affairs | 38 | 45 | 13 | 0 | 4 | 0 | 0 | 83 | 4 | 29 |
2017 | Science and technology | 57 | 36 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 14 |
2017 | Administration and operations | 32 | 44 | 13 | 9 | 2 | 0 | 0 | 76 | 11 | 58 |
2017 | Human resources | 31 | 56 | 13 | 0 | 0 | 0 | 0 | 87 | 0 | 16 |
2017 | Financial management | 69 | 31 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 21 |
2017 | Information technology | 46 | 47 | 0 | 4 | 4 | 0 | 0 | 92 | 8 | 26 |
2017 | Policy | 52 | 32 | 17 | 0 | 0 | 0 | 0 | 83 | 0 | 19 |
2017 | Project management | 51 | 33 | 16 | 0 | 0 | 0 | 0 | 84 | 0 | 51 |
2017 | None of the above | 52 | 31 | 14 | 3 | 0 | 0 | 0 | 84 | 3 | 35 |
2014 | Communications or public affairs | 61 | 31 | 4 | 4 | 0 | 0 | 0 | 92 | 4 | 26 |
2014 | Science and technology | 71 | 21 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 35 |
2014 | Administration and operations | 61 | 29 | 8 | 2 | 0 | 0 | 0 | 90 | 2 | 92 |
2014 | Human resources | 67 | 33 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 15 |
2014 | Financial management | 70 | 30 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 17 |
2014 | Information technology | 63 | 26 | 11 | 0 | 0 | 0 | 0 | 89 | 0 | 25 |
2014 | Evaluation | 62 | 15 | 8 | 15 | 0 | 0 | 0 | 77 | 15 | 13 |
2014 | Other services to the public | 74 | 26 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 15 |
2014 | None of the above | 72 | 18 | 10 | 0 | 0 | 0 | 0 | 90 | 0 | 62 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 24 | 48 | 19 | 9 | 0 | 0 | 0 | 72 | 9 | 16 |
2018 | Communications or public affairs | 22 | 55 | 18 | 5 | 0 | 0 | 0 | 77 | 5 | 39 |
2018 | Administration and operations | 26 | 42 | 17 | 13 | 1 | 0 | 0 | 68 | 14 | 50 |
2018 | Human resources | 30 | 45 | 14 | 4 | 7 | 0 | 0 | 76 | 10 | 19 |
2018 | Financial management | 18 | 47 | 15 | 17 | 4 | 0 | 0 | 65 | 21 | 20 |
2018 | Information technology | 35 | 54 | 3 | 8 | 0 | 0 | 0 | 89 | 8 | 26 |
2018 | Evaluation | 12 | 66 | 21 | 0 | 0 | 0 | 0 | 79 | 0 | 11 |
2018 | Data sciences | 27 | 61 | 6 | 0 | 0 | 6 | 0 | 94 | 0 | 12 |
2018 | Policy | 32 | 48 | 8 | 12 | 0 | 0 | 0 | 80 | 12 | 32 |
2018 | Project management | 38 | 39 | 14 | 4 | 5 | 0 | 0 | 77 | 10 | 54 |
2018 | None of the above | 22 | 44 | 10 | 19 | 0 | 0 | 6 | 70 | 20 | 25 |
2017 | Client contact centre | 43 | 17 | 0 | 17 | 23 | 0 | 0 | 60 | 40 | 10 |
2017 | Communications or public affairs | 42 | 31 | 17 | 7 | 4 | 0 | 0 | 73 | 10 | 29 |
2017 | Science and technology | 29 | 50 | 7 | 14 | 0 | 0 | 0 | 80 | 14 | 14 |
2017 | Administration and operations | 26 | 35 | 13 | 17 | 9 | 0 | 0 | 61 | 26 | 58 |
2017 | Human resources | 32 | 50 | 18 | 0 | 0 | 0 | 0 | 82 | 0 | 16 |
2017 | Financial management | 43 | 44 | 4 | 4 | 4 | 0 | 0 | 87 | 9 | 21 |
2017 | Information technology | 31 | 35 | 23 | 4 | 8 | 0 | 0 | 66 | 11 | 26 |
2017 | Policy | 26 | 63 | 11 | 0 | 0 | 0 | 0 | 89 | 0 | 19 |
2017 | Project management | 33 | 48 | 13 | 6 | 0 | 0 | 0 | 81 | 6 | 51 |
2017 | None of the above | 27 | 52 | 13 | 5 | 3 | 0 | 0 | 79 | 8 | 35 |
2014 | Communications or public affairs | 27 | 57 | 4 | 12 | 0 | 0 | 0 | 84 | 12 | 26 |
2014 | Science and technology | 22 | 62 | 8 | 8 | 0 | 0 | 0 | 84 | 8 | 35 |
2014 | Administration and operations | 21 | 46 | 17 | 12 | 3 | 0 | 1 | 68 | 15 | 92 |
2014 | Human resources | 20 | 53 | 13 | 13 | 0 | 0 | 0 | 73 | 13 | 15 |
2014 | Financial management | 17 | 47 | 17 | 18 | 0 | 0 | 0 | 65 | 18 | 17 |
2014 | Information management | 40 | 30 | 20 | 0 | 10 | 0 | 0 | 70 | 10 | 10 |
2014 | Information technology | 43 | 34 | 11 | 4 | 8 | 0 | 0 | 77 | 11 | 25 |
2014 | Evaluation | 46 | 23 | 0 | 15 | 15 | 0 | 0 | 69 | 31 | 13 |
2014 | Other services to the public | 33 | 41 | 13 | 7 | 6 | 0 | 0 | 74 | 13 | 15 |
2014 | None of the above | 26 | 39 | 24 | 7 | 3 | 2 | 0 | 66 | 10 | 62 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 38 | 48 | 14 | 0 | 0 | 0 | 0 | 86 | 0 | 16 |
2018 | Communications or public affairs | 25 | 53 | 18 | 4 | 0 | 0 | 0 | 78 | 4 | 39 |
2018 | Administration and operations | 33 | 27 | 23 | 18 | 0 | 0 | 0 | 59 | 18 | 51 |
2018 | Human resources | 43 | 25 | 10 | 10 | 10 | 0 | 0 | 69 | 21 | 19 |
2018 | Financial management | 28 | 47 | 18 | 0 | 7 | 0 | 0 | 75 | 7 | 20 |
2018 | Information technology | 37 | 50 | 5 | 0 | 8 | 0 | 0 | 87 | 8 | 26 |
2018 | Evaluation | 32 | 41 | 7 | 20 | 0 | 0 | 0 | 73 | 20 | 11 |
2018 | Data sciences | 61 | 23 | 11 | 6 | 0 | 0 | 0 | 83 | 6 | 12 |
2018 | Policy | 28 | 45 | 5 | 15 | 8 | 0 | 0 | 73 | 23 | 32 |
2018 | Project management | 52 | 28 | 8 | 6 | 5 | 0 | 0 | 80 | 12 | 54 |
2018 | None of the above | 27 | 48 | 10 | 12 | 3 | 0 | 0 | 75 | 15 | 25 |
2017 | Client contact centre | 35 | 17 | 8 | 40 | 0 | 0 | 0 | 51 | 40 | 10 |
2017 | Communications or public affairs | 41 | 28 | 20 | 7 | 4 | 0 | 0 | 69 | 11 | 29 |
2017 | Science and technology | 51 | 22 | 7 | 14 | 8 | 0 | 0 | 72 | 21 | 14 |
2017 | Administration and operations | 24 | 42 | 19 | 7 | 7 | 0 | 2 | 67 | 14 | 58 |
2017 | Human resources | 19 | 62 | 12 | 6 | 0 | 0 | 0 | 82 | 6 | 16 |
2017 | Financial management | 38 | 40 | 9 | 9 | 4 | 0 | 0 | 78 | 13 | 21 |
2017 | Information technology | 38 | 39 | 4 | 8 | 11 | 0 | 0 | 77 | 19 | 26 |
2017 | Policy | 26 | 58 | 6 | 6 | 6 | 0 | 0 | 83 | 11 | 19 |
2017 | Project management | 43 | 36 | 16 | 6 | 0 | 0 | 0 | 79 | 6 | 51 |
2017 | None of the above | 43 | 41 | 11 | 3 | 3 | 0 | 0 | 84 | 5 | 35 |
2014 | Communications or public affairs | 46 | 34 | 12 | 0 | 8 | 0 | 0 | 80 | 8 | 26 |
2014 | Science and technology | 50 | 29 | 16 | 5 | 0 | 0 | 0 | 79 | 5 | 35 |
2014 | Administration and operations | 33 | 37 | 19 | 9 | 1 | 0 | 1 | 71 | 10 | 92 |
2014 | Human resources | 27 | 53 | 7 | 13 | 0 | 0 | 0 | 80 | 13 | 15 |
2014 | Financial management | 6 | 76 | 12 | 6 | 0 | 0 | 0 | 82 | 6 | 17 |
2014 | Information management | 30 | 50 | 10 | 0 | 10 | 0 | 0 | 80 | 10 | 10 |
2014 | Information technology | 62 | 22 | 4 | 8 | 4 | 0 | 0 | 85 | 11 | 25 |
2014 | Evaluation | 54 | 23 | 0 | 15 | 8 | 0 | 0 | 77 | 23 | 13 |
2014 | Other services to the public | 46 | 41 | 7 | 7 | 0 | 0 | 0 | 87 | 7 | 15 |
2014 | None of the above | 33 | 36 | 19 | 10 | 2 | 0 | 0 | 69 | 11 | 62 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 33 | 44 | 23 | 0 | 0 | 0 | 0 | 77 | 0 | 16 |
2018 | Communications or public affairs | 26 | 58 | 13 | 3 | 0 | 0 | 0 | 84 | 3 | 39 |
2018 | Administration and operations | 21 | 37 | 24 | 16 | 2 | 0 | 0 | 58 | 18 | 51 |
2018 | Human resources | 34 | 31 | 8 | 21 | 7 | 0 | 0 | 65 | 27 | 19 |
2018 | Financial management | 23 | 51 | 18 | 0 | 7 | 0 | 0 | 75 | 7 | 20 |
2018 | Information technology | 37 | 41 | 11 | 6 | 5 | 0 | 0 | 78 | 11 | 26 |
2018 | Evaluation | 39 | 34 | 14 | 0 | 12 | 0 | 0 | 73 | 12 | 11 |
2018 | Data sciences | 44 | 39 | 0 | 17 | 0 | 0 | 0 | 83 | 17 | 12 |
2018 | Policy | 18 | 41 | 19 | 18 | 0 | 0 | 4 | 61 | 19 | 32 |
2018 | Project management | 29 | 40 | 13 | 15 | 3 | 0 | 0 | 69 | 18 | 54 |
2018 | None of the above | 15 | 44 | 13 | 18 | 6 | 0 | 3 | 62 | 25 | 25 |
2017 | Client contact centre | 43 | 25 | 0 | 8 | 23 | 0 | 0 | 68 | 32 | 10 |
2017 | Communications or public affairs | 45 | 31 | 10 | 10 | 4 | 0 | 0 | 76 | 14 | 29 |
2017 | Science and technology | 35 | 50 | 7 | 0 | 8 | 0 | 0 | 86 | 8 | 14 |
2017 | Administration and operations | 26 | 42 | 14 | 14 | 5 | 0 | 0 | 67 | 19 | 58 |
2017 | Human resources | 18 | 51 | 18 | 12 | 0 | 0 | 0 | 70 | 12 | 16 |
2017 | Financial management | 47 | 31 | 9 | 4 | 9 | 0 | 0 | 78 | 13 | 21 |
2017 | Information technology | 42 | 39 | 8 | 8 | 4 | 0 | 0 | 81 | 11 | 26 |
2017 | Policy | 31 | 37 | 22 | 11 | 0 | 0 | 0 | 68 | 11 | 19 |
2017 | Project management | 27 | 49 | 10 | 10 | 4 | 0 | 0 | 76 | 14 | 51 |
2017 | None of the above | 37 | 47 | 14 | 0 | 3 | 0 | 0 | 84 | 3 | 35 |
2014 | Communications or public affairs | 38 | 46 | 12 | 0 | 4 | 0 | 0 | 84 | 4 | 26 |
2014 | Science and technology | 50 | 29 | 13 | 8 | 0 | 0 | 0 | 79 | 8 | 35 |
2014 | Administration and operations | 35 | 36 | 21 | 6 | 1 | 0 | 0 | 72 | 8 | 92 |
2014 | Human resources | 27 | 60 | 0 | 13 | 0 | 0 | 0 | 87 | 13 | 15 |
2014 | Financial management | 29 | 53 | 12 | 6 | 0 | 0 | 0 | 82 | 6 | 17 |
2014 | Information management | 60 | 20 | 10 | 0 | 10 | 0 | 0 | 80 | 10 | 10 |
2014 | Information technology | 58 | 23 | 7 | 7 | 4 | 0 | 0 | 81 | 11 | 25 |
2014 | Evaluation | 38 | 24 | 23 | 8 | 8 | 0 | 0 | 62 | 15 | 13 |
2014 | Other services to the public | 53 | 34 | 0 | 7 | 6 | 0 | 0 | 87 | 13 | 15 |
2014 | None of the above | 40 | 36 | 18 | 3 | 3 | 0 | 0 | 76 | 7 | 62 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 39 | 28 | 19 | 14 | 0 | 0 | 0 | 67 | 14 | 16 |
2018 | Communications or public affairs | 47 | 42 | 6 | 5 | 0 | 0 | 0 | 89 | 5 | 39 |
2018 | Administration and operations | 32 | 46 | 8 | 10 | 4 | 0 | 0 | 78 | 14 | 51 |
2018 | Human resources | 41 | 52 | 4 | 4 | 0 | 0 | 0 | 92 | 4 | 19 |
2018 | Financial management | 34 | 38 | 18 | 7 | 4 | 0 | 0 | 72 | 10 | 20 |
2018 | Information technology | 44 | 41 | 9 | 6 | 0 | 0 | 0 | 85 | 6 | 24 |
2018 | Evaluation | 47 | 46 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 11 |
2018 | Data sciences | 55 | 23 | 17 | 6 | 0 | 0 | 0 | 77 | 6 | 12 |
2018 | Policy | 41 | 45 | 6 | 8 | 0 | 0 | 0 | 85 | 8 | 31 |
2018 | Project management | 37 | 47 | 12 | 4 | 0 | 0 | 0 | 84 | 4 | 53 |
2018 | None of the above | 21 | 39 | 34 | 3 | 3 | 0 | 0 | 60 | 6 | 25 |
2017 | Client contact centre | 43 | 8 | 8 | 17 | 23 | 0 | 0 | 51 | 40 | 10 |
2017 | Communications or public affairs | 41 | 44 | 11 | 0 | 4 | 0 | 0 | 86 | 4 | 29 |
2017 | Science and technology | 29 | 57 | 15 | 0 | 0 | 0 | 0 | 85 | 0 | 14 |
2017 | Administration and operations | 27 | 43 | 8 | 10 | 11 | 0 | 0 | 70 | 21 | 57 |
2017 | Human resources | 24 | 70 | 6 | 0 | 0 | 0 | 0 | 94 | 0 | 16 |
2017 | Financial management | 47 | 35 | 17 | 0 | 0 | 0 | 0 | 83 | 0 | 21 |
2017 | Information technology | 35 | 54 | 0 | 8 | 4 | 0 | 0 | 89 | 11 | 26 |
2017 | Policy | 31 | 47 | 22 | 0 | 0 | 0 | 0 | 78 | 0 | 19 |
2017 | Project management | 37 | 47 | 14 | 2 | 0 | 0 | 0 | 84 | 2 | 51 |
2017 | None of the above | 43 | 38 | 16 | 0 | 3 | 0 | 0 | 81 | 3 | 35 |
2014 | Communications or public affairs | 46 | 38 | 0 | 16 | 0 | 0 | 0 | 84 | 16 | 26 |
2014 | Science and technology | 44 | 45 | 5 | 3 | 0 | 3 | 0 | 92 | 3 | 35 |
2014 | Administration and operations | 36 | 45 | 13 | 5 | 1 | 0 | 0 | 81 | 6 | 92 |
2014 | Human resources | 47 | 47 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 15 |
2014 | Financial management | 35 | 53 | 6 | 6 | 0 | 0 | 0 | 88 | 6 | 17 |
2014 | Information management | 70 | 20 | 0 | 0 | 10 | 0 | 0 | 90 | 10 | 10 |
2014 | Information technology | 55 | 30 | 7 | 7 | 0 | 0 | 0 | 85 | 7 | 25 |
2014 | Evaluation | 46 | 23 | 0 | 15 | 15 | 0 | 0 | 69 | 31 | 13 |
2014 | Other services to the public | 53 | 34 | 7 | 0 | 6 | 0 | 0 | 87 | 6 | 15 |
2014 | None of the above | 38 | 47 | 5 | 3 | 5 | 2 | 0 | 87 | 8 | 62 |
Survey year | Demographic | Always/ Almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/ Almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 28 | 47 | 15 | 5 | 5 | 0 | 0 | 75 | 10 | 16 |
2018 | Communications or public affairs | 43 | 31 | 14 | 12 | 0 | 0 | 0 | 74 | 12 | 39 |
2018 | Administration and operations | 36 | 30 | 17 | 13 | 4 | 0 | 0 | 66 | 17 | 51 |
2018 | Human resources | 10 | 10 | 52 | 17 | 11 | 0 | 0 | 21 | 27 | 19 |
2018 | Financial management | 27 | 37 | 14 | 14 | 7 | 0 | 0 | 64 | 22 | 20 |
2018 | Information technology | 38 | 16 | 35 | 6 | 0 | 0 | 5 | 57 | 6 | 26 |
2018 | Evaluation | 34 | 20 | 34 | 12 | 0 | 0 | 0 | 53 | 12 | 11 |
2018 | Data sciences | 39 | 38 | 17 | 6 | 0 | 0 | 0 | 77 | 6 | 12 |
2018 | Policy | 29 | 48 | 19 | 2 | 2 | 0 | 0 | 77 | 5 | 32 |
2018 | Project management | 42 | 31 | 15 | 3 | 9 | 0 | 0 | 73 | 12 | 54 |
2018 | None of the above | 29 | 46 | 14 | 4 | 7 | 0 | 0 | 75 | 11 | 23 |
2017 | Client contact centre | 25 | 43 | 8 | 23 | 0 | 0 | 0 | 68 | 23 | 10 |
2017 | Communications or public affairs | 41 | 31 | 18 | 10 | 0 | 0 | 0 | 72 | 10 | 29 |
2017 | Science and technology | 20 | 42 | 7 | 15 | 15 | 0 | 0 | 63 | 30 | 14 |
2017 | Administration and operations | 31 | 38 | 16 | 8 | 5 | 2 | 0 | 70 | 14 | 58 |
2017 | Human resources | 18 | 25 | 36 | 13 | 7 | 0 | 0 | 44 | 20 | 16 |
2017 | Financial management | 34 | 32 | 16 | 18 | 0 | 0 | 0 | 66 | 18 | 21 |
2017 | Information technology | 30 | 31 | 23 | 8 | 4 | 0 | 4 | 64 | 13 | 26 |
2017 | Policy | 6 | 47 | 31 | 11 | 6 | 0 | 0 | 53 | 16 | 19 |
2017 | Project management | 17 | 43 | 20 | 10 | 10 | 0 | 0 | 60 | 20 | 51 |
2017 | None of the above | 31 | 29 | 22 | 11 | 6 | 0 | 0 | 61 | 17 | 35 |
2014 | Communications or public affairs | 39 | 38 | 15 | 8 | 0 | 0 | 0 | 77 | 8 | 26 |
2014 | Science and technology | 19 | 24 | 13 | 22 | 11 | 0 | 12 | 49 | 36 | 35 |
2014 | Administration and operations | 46 | 29 | 15 | 9 | 1 | 0 | 0 | 75 | 10 | 92 |
2014 | Human resources | 14 | 47 | 40 | 0 | 0 | 0 | 0 | 60 | 0 | 15 |
2014 | Financial management | 47 | 23 | 18 | 6 | 6 | 0 | 0 | 70 | 12 | 17 |
2014 | Information management | 30 | 30 | 30 | 0 | 10 | 0 | 0 | 60 | 10 | 10 |
2014 | Information technology | 29 | 49 | 11 | 7 | 4 | 0 | 0 | 78 | 11 | 25 |
2014 | Evaluation | 46 | 39 | 8 | 7 | 0 | 0 | 0 | 85 | 7 | 13 |
2014 | Other services to the public | 13 | 67 | 14 | 0 | 6 | 0 | 0 | 80 | 6 | 15 |
2014 | None of the above | 21 | 42 | 21 | 9 | 6 | 0 | 0 | 63 | 16 | 62 |
Survey year | Demographic | Always/ Almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/ Almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 10 | 23 | 34 | 19 | 14 | 0 | 0 | 33 | 33 | 16 |
2018 | Communications or public affairs | 11 | 34 | 34 | 12 | 2 | 3 | 3 | 15 | 48 | 39 |
2018 | Administration and operations | 14 | 37 | 35 | 10 | 3 | 0 | 1 | 13 | 52 | 51 |
2018 | Human resources | 17 | 44 | 24 | 8 | 0 | 7 | 0 | 8 | 66 | 19 |
2018 | Financial management | 7 | 44 | 28 | 21 | 0 | 0 | 0 | 21 | 51 | 20 |
2018 | Information technology | 6 | 29 | 38 | 11 | 10 | 0 | 5 | 23 | 36 | 25 |
2018 | Evaluation | 0 | 20 | 34 | 39 | 7 | 0 | 0 | 46 | 20 | 11 |
2018 | Data sciences | 12 | 21 | 38 | 18 | 11 | 0 | 0 | 29 | 33 | 12 |
2018 | Policy | 12 | 25 | 44 | 19 | 0 | 0 | 0 | 19 | 37 | 32 |
2018 | Project management | 15 | 21 | 45 | 17 | 2 | 0 | 0 | 19 | 36 | 54 |
2018 | None of the above | 13 | 30 | 33 | 24 | 0 | 0 | 0 | 24 | 43 | 25 |
2017 | Client contact centre | 8 | 40 | 0 | 35 | 17 | 0 | 0 | 51 | 49 | 10 |
2017 | Communications or public affairs | 10 | 35 | 34 | 7 | 10 | 0 | 3 | 18 | 47 | 29 |
2017 | Science and technology | 22 | 22 | 42 | 0 | 14 | 0 | 0 | 14 | 43 | 14 |
2017 | Administration and operations | 19 | 44 | 23 | 5 | 2 | 0 | 7 | 7 | 68 | 58 |
2017 | Human resources | 20 | 61 | 13 | 6 | 0 | 0 | 0 | 6 | 81 | 15 |
2017 | Financial management | 10 | 46 | 39 | 5 | 0 | 0 | 0 | 5 | 56 | 20 |
2017 | Information technology | 8 | 43 | 30 | 11 | 4 | 0 | 4 | 16 | 53 | 26 |
2017 | Policy | 33 | 16 | 42 | 10 | 0 | 0 | 0 | 10 | 48 | 19 |
2017 | Project management | 20 | 36 | 29 | 6 | 6 | 0 | 4 | 12 | 58 | 51 |
2017 | None of the above | 24 | 45 | 22 | 8 | 0 | 0 | 0 | 8 | 69 | 34 |
2014 | Communications or public affairs | 8 | 35 | 27 | 23 | 4 | 0 | 4 | 28 | 44 | 26 |
2014 | Science and technology | 11 | 13 | 38 | 19 | 14 | 0 | 6 | 35 | 26 | 35 |
2014 | Administration and operations | 9 | 26 | 36 | 19 | 9 | 0 | 1 | 28 | 35 | 92 |
2014 | Human resources | 7 | 40 | 33 | 21 | 0 | 0 | 0 | 21 | 47 | 15 |
2014 | Financial management | 0 | 30 | 35 | 29 | 6 | 0 | 0 | 35 | 30 | 17 |
2014 | Information management | 0 | 30 | 60 | 10 | 0 | 0 | 0 | 10 | 30 | 10 |
2014 | Information technology | 0 | 41 | 34 | 10 | 11 | 0 | 4 | 22 | 43 | 25 |
2014 | Evaluation | 15 | 30 | 39 | 8 | 8 | 0 | 0 | 15 | 46 | 13 |
2014 | Other services to the public | 14 | 20 | 47 | 19 | 0 | 0 | 0 | 19 | 34 | 15 |
2014 | None of the above | 7 | 29 | 40 | 15 | 8 | 0 | 2 | 23 | 36 | 62 |
Survey year | Demographic | Always/ Almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/ Almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 5 | 44 | 23 | 14 | 14 | 0 | 0 | 28 | 49 | 16 |
2018 | Communications or public affairs | 7 | 22 | 29 | 28 | 14 | 0 | 0 | 41 | 29 | 39 |
2018 | Administration and operations | 25 | 38 | 20 | 10 | 6 | 0 | 1 | 16 | 64 | 51 |
2018 | Human resources | 14 | 45 | 21 | 13 | 0 | 7 | 0 | 14 | 64 | 19 |
2018 | Financial management | 4 | 40 | 23 | 19 | 14 | 0 | 0 | 33 | 44 | 19 |
2018 | Information technology | 11 | 14 | 33 | 22 | 11 | 0 | 8 | 36 | 28 | 25 |
2018 | Evaluation | 7 | 20 | 25 | 29 | 20 | 0 | 0 | 48 | 27 | 11 |
2018 | Data sciences | 6 | 17 | 6 | 50 | 21 | 0 | 0 | 71 | 23 | 12 |
2018 | Policy | 15 | 27 | 40 | 14 | 4 | 0 | 0 | 18 | 41 | 32 |
2018 | Project management | 24 | 33 | 23 | 13 | 5 | 1 | 0 | 18 | 58 | 53 |
2018 | None of the above | 16 | 45 | 9 | 27 | 3 | 0 | 0 | 30 | 61 | 25 |
2017 | Client contact centre | 8 | 32 | 0 | 18 | 42 | 0 | 0 | 60 | 40 | 10 |
2017 | Communications or public affairs | 10 | 29 | 20 | 14 | 17 | 7 | 3 | 34 | 43 | 29 |
2017 | Science and technology | 14 | 30 | 42 | 0 | 14 | 0 | 0 | 14 | 44 | 14 |
2017 | Administration and operations | 29 | 30 | 29 | 5 | 2 | 0 | 5 | 7 | 63 | 58 |
2017 | Human resources | 34 | 34 | 26 | 6 | 0 | 0 | 0 | 6 | 68 | 15 |
2017 | Financial management | 15 | 37 | 30 | 19 | 0 | 0 | 0 | 19 | 51 | 20 |
2017 | Information technology | 12 | 21 | 48 | 4 | 8 | 4 | 4 | 13 | 36 | 25 |
2017 | Policy | 27 | 27 | 36 | 10 | 0 | 0 | 0 | 10 | 54 | 19 |
2017 | Project management | 26 | 40 | 23 | 4 | 4 | 0 | 4 | 8 | 68 | 51 |
2017 | None of the above | 35 | 30 | 14 | 11 | 5 | 6 | 0 | 17 | 68 | 35 |
2014 | Communications or public affairs | 7 | 23 | 27 | 27 | 12 | 0 | 4 | 40 | 32 | 26 |
2014 | Science and technology | 13 | 14 | 27 | 22 | 16 | 3 | 6 | 42 | 29 | 35 |
2014 | Administration and operations | 10 | 23 | 33 | 24 | 9 | 0 | 2 | 33 | 33 | 92 |
2014 | Human resources | 7 | 46 | 7 | 34 | 7 | 0 | 0 | 40 | 53 | 15 |
2014 | Financial management | 0 | 24 | 41 | 29 | 6 | 0 | 0 | 35 | 24 | 17 |
2014 | Information management | 0 | 20 | 30 | 40 | 10 | 0 | 0 | 50 | 20 | 10 |
2014 | Information technology | 0 | 23 | 31 | 16 | 26 | 0 | 4 | 43 | 24 | 24 |
2014 | Evaluation | 15 | 23 | 38 | 0 | 23 | 0 | 0 | 23 | 38 | 13 |
2014 | Other services to the public | 7 | 34 | 33 | 13 | 13 | 0 | 0 | 26 | 41 | 15 |
2014 | None of the above | 13 | 16 | 31 | 29 | 8 | 2 | 2 | 38 | 30 | 62 |
Survey year | Demographic | Always/ Almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/ Almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 5 | 33 | 34 | 14 | 14 | 0 | 0 | 28 | 38 | 16 |
2018 | Communications or public affairs | 8 | 37 | 33 | 12 | 3 | 3 | 3 | 16 | 48 | 39 |
2018 | Administration and operations | 24 | 30 | 36 | 7 | 3 | 0 | 0 | 10 | 54 | 50 |
2018 | Human resources | 19 | 29 | 26 | 18 | 0 | 0 | 7 | 20 | 52 | 18 |
2018 | Financial management | 14 | 31 | 24 | 31 | 0 | 0 | 0 | 31 | 45 | 20 |
2018 | Information technology | 3 | 8 | 45 | 25 | 14 | 0 | 5 | 41 | 12 | 25 |
2018 | Evaluation | 0 | 20 | 41 | 25 | 14 | 0 | 0 | 39 | 20 | 11 |
2018 | Data sciences | 0 | 0 | 55 | 33 | 6 | 6 | 0 | 42 | 0 | 12 |
2018 | Policy | 10 | 41 | 26 | 19 | 5 | 0 | 0 | 23 | 51 | 32 |
2018 | Project management | 13 | 21 | 41 | 21 | 2 | 2 | 0 | 24 | 34 | 54 |
2018 | None of the above | 22 | 37 | 9 | 32 | 0 | 0 | 0 | 32 | 59 | 25 |
2017 | Client contact centre | 23 | 17 | 26 | 25 | 8 | 0 | 0 | 34 | 40 | 10 |
2017 | Communications or public affairs | 17 | 25 | 38 | 10 | 7 | 0 | 3 | 17 | 43 | 29 |
2017 | Science and technology | 0 | 21 | 36 | 36 | 7 | 0 | 0 | 43 | 21 | 14 |
2017 | Administration and operations | 17 | 32 | 38 | 8 | 2 | 2 | 2 | 10 | 51 | 58 |
2017 | Human resources | 6 | 13 | 61 | 19 | 0 | 0 | 0 | 19 | 19 | 15 |
2017 | Financial management | 13 | 17 | 41 | 29 | 0 | 0 | 0 | 29 | 30 | 21 |
2017 | Information technology | 8 | 16 | 40 | 16 | 16 | 0 | 4 | 33 | 25 | 25 |
2017 | Policy | 6 | 37 | 21 | 31 | 5 | 0 | 0 | 36 | 43 | 19 |
2017 | Project management | 14 | 30 | 31 | 20 | 4 | 0 | 2 | 24 | 44 | 51 |
2017 | None of the above | 21 | 29 | 33 | 11 | 3 | 0 | 3 | 14 | 52 | 35 |
2014 | Communications or public affairs | 8 | 23 | 38 | 11 | 12 | 0 | 8 | 25 | 34 | 26 |
2014 | Science and technology | 11 | 18 | 35 | 19 | 8 | 0 | 9 | 30 | 32 | 35 |
2014 | Administration and operations | 10 | 28 | 39 | 14 | 4 | 1 | 3 | 19 | 39 | 91 |
2014 | Human resources | 0 | 20 | 26 | 47 | 7 | 0 | 0 | 53 | 20 | 15 |
2014 | Financial management | 6 | 18 | 41 | 29 | 6 | 0 | 0 | 35 | 24 | 17 |
2014 | Information management | 0 | 20 | 30 | 30 | 10 | 0 | 10 | 44 | 22 | 10 |
2014 | Information technology | 0 | 19 | 35 | 22 | 16 | 0 | 8 | 41 | 21 | 24 |
2014 | Evaluation | 31 | 23 | 24 | 23 | 0 | 0 | 0 | 23 | 54 | 13 |
2014 | Other services to the public | 20 | 27 | 40 | 6 | 7 | 0 | 0 | 13 | 47 | 15 |
2014 | None of the above | 10 | 27 | 40 | 15 | 3 | 3 | 2 | 19 | 39 | 62 |
Survey year | Demographic | Always/ Almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/ Almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 0 | 20 | 56 | 10 | 14 | 0 | 0 | 24 | 20 | 16 |
2018 | Communications or public affairs | 2 | 33 | 34 | 28 | 3 | 0 | 0 | 31 | 35 | 38 |
2018 | Administration and operations | 8 | 25 | 44 | 17 | 7 | 0 | 0 | 23 | 33 | 51 |
2018 | Human resources | 10 | 21 | 35 | 27 | 0 | 7 | 0 | 29 | 33 | 19 |
2018 | Financial management | 14 | 18 | 34 | 14 | 20 | 0 | 0 | 34 | 32 | 20 |
2018 | Information technology | 12 | 12 | 38 | 24 | 14 | 0 | 0 | 38 | 24 | 24 |
2018 | Evaluation | 12 | 14 | 59 | 14 | 0 | 0 | 0 | 14 | 27 | 11 |
2018 | Data sciences | 6 | 21 | 33 | 33 | 6 | 0 | 0 | 39 | 27 | 12 |
2018 | Policy | 6 | 16 | 58 | 10 | 9 | 0 | 0 | 19 | 23 | 32 |
2018 | Project management | 4 | 23 | 40 | 30 | 2 | 1 | 0 | 33 | 27 | 54 |
2018 | None of the above | 13 | 27 | 27 | 19 | 15 | 0 | 0 | 33 | 40 | 25 |
2017 | Client contact centre | 40 | 0 | 9 | 17 | 34 | 0 | 0 | 51 | 40 | 10 |
2017 | Communications or public affairs | 7 | 28 | 52 | 10 | 4 | 0 | 0 | 14 | 35 | 29 |
2017 | Science and technology | 0 | 14 | 50 | 28 | 8 | 0 | 0 | 35 | 14 | 14 |
2017 | Administration and operations | 19 | 16 | 41 | 19 | 2 | 0 | 3 | 22 | 36 | 57 |
2017 | Human resources | 13 | 47 | 27 | 13 | 0 | 0 | 0 | 13 | 60 | 15 |
2017 | Financial management | 5 | 21 | 65 | 10 | 0 | 0 | 0 | 10 | 25 | 20 |
2017 | Information technology | 8 | 17 | 39 | 20 | 8 | 0 | 8 | 31 | 27 | 25 |
2017 | Policy | 0 | 37 | 42 | 21 | 0 | 0 | 0 | 21 | 37 | 19 |
2017 | Project management | 6 | 18 | 46 | 25 | 4 | 0 | 2 | 30 | 24 | 51 |
2017 | None of the above | 14 | 28 | 36 | 11 | 8 | 0 | 3 | 20 | 43 | 34 |
2014 | Communications or public affairs | 4 | 15 | 43 | 34 | 0 | 0 | 4 | 36 | 20 | 26 |
2014 | Science and technology | 8 | 19 | 33 | 28 | 6 | 0 | 6 | 36 | 29 | 34 |
2014 | Administration and operations | 3 | 16 | 26 | 40 | 13 | 0 | 1 | 54 | 20 | 92 |
2014 | Human resources | 7 | 20 | 40 | 21 | 13 | 0 | 0 | 34 | 26 | 15 |
2014 | Financial management | 0 | 0 | 41 | 59 | 0 | 0 | 0 | 59 | 0 | 17 |
2014 | Information management | 0 | 10 | 40 | 10 | 40 | 0 | 0 | 50 | 10 | 10 |
2014 | Information technology | 8 | 12 | 39 | 12 | 30 | 0 | 0 | 41 | 20 | 24 |
2014 | Evaluation | 8 | 25 | 59 | 8 | 0 | 0 | 0 | 8 | 33 | 12 |
2014 | Other services to the public | 13 | 7 | 53 | 20 | 7 | 0 | 0 | 27 | 20 | 15 |
2014 | None of the above | 6 | 23 | 42 | 19 | 10 | 0 | 0 | 29 | 29 | 62 |
Survey year | Demographic | Always/ Almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/ Almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 10 | 20 | 28 | 14 | 19 | 0 | 9 | 36 | 33 | 16 |
2018 | Communications or public affairs | 11 | 26 | 30 | 21 | 12 | 0 | 0 | 33 | 37 | 38 |
2018 | Administration and operations | 17 | 24 | 26 | 23 | 8 | 0 | 1 | 31 | 42 | 51 |
2018 | Human resources | 38 | 14 | 24 | 7 | 10 | 7 | 0 | 18 | 56 | 19 |
2018 | Financial management | 7 | 34 | 38 | 14 | 7 | 0 | 0 | 21 | 41 | 20 |
2018 | Information technology | 15 | 33 | 33 | 8 | 5 | 0 | 5 | 14 | 51 | 25 |
2018 | Evaluation | 12 | 32 | 14 | 34 | 7 | 0 | 0 | 41 | 45 | 11 |
2018 | Data sciences | 12 | 17 | 17 | 27 | 21 | 6 | 0 | 52 | 31 | 12 |
2018 | Policy | 2 | 32 | 27 | 24 | 11 | 4 | 0 | 37 | 36 | 30 |
2018 | Project management | 10 | 30 | 40 | 16 | 1 | 0 | 3 | 18 | 41 | 54 |
2018 | None of the above | 10 | 28 | 25 | 27 | 6 | 0 | 3 | 35 | 40 | 24 |
2017 | Client contact centre | 8 | 32 | 35 | 8 | 17 | 0 | 0 | 25 | 40 | 10 |
2017 | Communications or public affairs | 3 | 32 | 27 | 13 | 18 | 7 | 0 | 33 | 38 | 29 |
2017 | Science and technology | 0 | 22 | 50 | 21 | 0 | 0 | 7 | 23 | 23 | 14 |
2017 | Administration and operations | 20 | 15 | 40 | 10 | 5 | 2 | 7 | 17 | 39 | 58 |
2017 | Human resources | 6 | 50 | 32 | 6 | 0 | 0 | 6 | 6 | 59 | 16 |
2017 | Financial management | 15 | 15 | 35 | 30 | 0 | 0 | 5 | 32 | 31 | 20 |
2017 | Information technology | 11 | 15 | 47 | 15 | 8 | 0 | 4 | 24 | 28 | 26 |
2017 | Policy | 0 | 37 | 37 | 21 | 0 | 0 | 5 | 22 | 39 | 19 |
2017 | Project management | 16 | 33 | 24 | 23 | 2 | 0 | 2 | 26 | 49 | 50 |
2017 | None of the above | 23 | 22 | 25 | 14 | 14 | 0 | 3 | 28 | 47 | 35 |
2014 | Communications or public affairs | 15 | 16 | 31 | 23 | 11 | 0 | 4 | 36 | 32 | 26 |
2014 | Science and technology | 11 | 30 | 22 | 16 | 11 | 0 | 11 | 30 | 46 | 35 |
2014 | Administration and operations | 9 | 21 | 31 | 25 | 14 | 0 | 1 | 40 | 29 | 92 |
2014 | Human resources | 7 | 20 | 53 | 7 | 13 | 0 | 0 | 21 | 26 | 15 |
2014 | Financial management | 6 | 18 | 35 | 29 | 6 | 0 | 6 | 37 | 25 | 17 |
2014 | Information management | 10 | 20 | 20 | 30 | 20 | 0 | 0 | 50 | 30 | 10 |
2014 | Information technology | 0 | 29 | 28 | 20 | 23 | 0 | 0 | 43 | 29 | 23 |
2014 | Evaluation | 23 | 15 | 38 | 23 | 0 | 0 | 0 | 23 | 38 | 13 |
2014 | Other services to the public | 0 | 26 | 53 | 20 | 0 | 0 | 0 | 20 | 26 | 15 |
2014 | None of the above | 16 | 29 | 35 | 13 | 6 | 0 | 0 | 20 | 46 | 61 |
Survey year | Demographic | Always/ Almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/ Almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 14 | 30 | 32 | 10 | 9 | 5 | 0 | 20 | 47 | 16 |
2018 | Communications or public affairs | 4 | 9 | 34 | 29 | 17 | 7 | 0 | 50 | 14 | 39 |
2018 | Administration and operations | 22 | 40 | 17 | 14 | 3 | 3 | 1 | 17 | 65 | 50 |
2018 | Human resources | 21 | 31 | 24 | 7 | 7 | 7 | 4 | 15 | 58 | 19 |
2018 | Financial management | 7 | 41 | 21 | 11 | 13 | 7 | 0 | 26 | 52 | 20 |
2018 | Information technology | 17 | 17 | 33 | 17 | 10 | 0 | 6 | 29 | 36 | 25 |
2018 | Evaluation | 12 | 14 | 32 | 34 | 7 | 0 | 0 | 41 | 27 | 11 |
2018 | Data sciences | 6 | 6 | 33 | 44 | 0 | 11 | 0 | 49 | 14 | 12 |
2018 | Policy | 0 | 35 | 30 | 28 | 6 | 0 | 0 | 34 | 35 | 31 |
2018 | Project management | 23 | 24 | 32 | 16 | 1 | 1 | 2 | 18 | 49 | 54 |
2018 | None of the above | 25 | 31 | 18 | 18 | 9 | 0 | 0 | 27 | 56 | 25 |
2017 | Client contact centre | 0 | 17 | 49 | 17 | 17 | 0 | 0 | 34 | 17 | 10 |
2017 | Communications or public affairs | 0 | 7 | 27 | 31 | 32 | 3 | 0 | 65 | 7 | 29 |
2017 | Science and technology | 7 | 15 | 50 | 21 | 8 | 0 | 0 | 29 | 22 | 14 |
2017 | Administration and operations | 13 | 25 | 38 | 15 | 2 | 2 | 5 | 18 | 41 | 58 |
2017 | Human resources | 8 | 47 | 19 | 27 | 0 | 0 | 0 | 27 | 54 | 15 |
2017 | Financial management | 10 | 16 | 25 | 34 | 5 | 0 | 10 | 44 | 28 | 20 |
2017 | Information technology | 12 | 11 | 39 | 27 | 4 | 4 | 4 | 33 | 25 | 26 |
2017 | Policy | 11 | 22 | 47 | 21 | 0 | 0 | 0 | 21 | 33 | 19 |
2017 | Project management | 10 | 40 | 30 | 12 | 6 | 2 | 2 | 18 | 51 | 51 |
2017 | None of the above | 18 | 16 | 30 | 16 | 13 | 3 | 3 | 31 | 37 | 35 |
2014 | Communications or public affairs | 0 | 15 | 11 | 35 | 34 | 0 | 4 | 72 | 16 | 26 |
2014 | Science and technology | 8 | 5 | 43 | 17 | 8 | 0 | 19 | 30 | 16 | 35 |
2014 | Administration and operations | 10 | 14 | 29 | 30 | 12 | 1 | 3 | 44 | 25 | 92 |
2014 | Human resources | 13 | 0 | 6 | 67 | 13 | 0 | 0 | 80 | 13 | 15 |
2014 | Financial management | 0 | 0 | 36 | 41 | 11 | 0 | 12 | 60 | 0 | 17 |
2014 | Information management | 10 | 10 | 40 | 10 | 30 | 0 | 0 | 40 | 20 | 10 |
2014 | Information technology | 0 | 4 | 24 | 31 | 37 | 4 | 0 | 72 | 4 | 24 |
2014 | Evaluation | 8 | 8 | 31 | 38 | 8 | 0 | 8 | 50 | 17 | 13 |
2014 | Other services to the public | 0 | 27 | 46 | 21 | 7 | 0 | 0 | 27 | 27 | 15 |
2014 | None of the above | 10 | 18 | 29 | 24 | 11 | 2 | 6 | 39 | 30 | 62 |
Survey year | Demographic | Always/ Almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/ Almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 15 | 24 | 19 | 19 | 14 | 0 | 9 | 36 | 43 | 16 |
2018 | Communications or public affairs | 2 | 21 | 37 | 24 | 7 | 5 | 3 | 34 | 25 | 39 |
2018 | Administration and operations | 10 | 35 | 40 | 13 | 1 | 0 | 0 | 14 | 45 | 51 |
2018 | Human resources | 14 | 27 | 42 | 4 | 7 | 7 | 0 | 11 | 44 | 19 |
2018 | Financial management | 14 | 31 | 38 | 17 | 0 | 0 | 0 | 17 | 45 | 20 |
2018 | Information technology | 6 | 14 | 44 | 17 | 14 | 0 | 5 | 32 | 21 | 25 |
2018 | Evaluation | 12 | 0 | 34 | 39 | 14 | 0 | 0 | 53 | 12 | 11 |
2018 | Data sciences | 17 | 11 | 17 | 50 | 0 | 6 | 0 | 53 | 29 | 12 |
2018 | Policy | 6 | 21 | 31 | 34 | 4 | 4 | 0 | 39 | 28 | 31 |
2018 | Project management | 8 | 21 | 52 | 17 | 1 | 1 | 0 | 19 | 29 | 54 |
2018 | None of the above | 6 | 34 | 33 | 18 | 9 | 0 | 0 | 27 | 40 | 25 |
2017 | Client contact centre | 23 | 8 | 18 | 17 | 34 | 0 | 0 | 51 | 32 | 10 |
2017 | Communications or public affairs | 7 | 32 | 20 | 20 | 14 | 3 | 3 | 37 | 42 | 29 |
2017 | Science and technology | 0 | 8 | 63 | 15 | 14 | 0 | 0 | 29 | 8 | 14 |
2017 | Administration and operations | 20 | 25 | 29 | 20 | 2 | 0 | 3 | 23 | 47 | 58 |
2017 | Human resources | 6 | 13 | 60 | 14 | 0 | 6 | 0 | 15 | 21 | 15 |
2017 | Financial management | 10 | 10 | 70 | 6 | 0 | 0 | 5 | 6 | 21 | 20 |
2017 | Information technology | 4 | 25 | 42 | 16 | 8 | 0 | 4 | 25 | 31 | 24 |
2017 | Policy | 6 | 33 | 26 | 36 | 0 | 0 | 0 | 36 | 38 | 19 |
2017 | Project management | 16 | 26 | 31 | 16 | 6 | 4 | 2 | 23 | 44 | 51 |
2017 | None of the above | 11 | 35 | 39 | 11 | 6 | 0 | 0 | 16 | 45 | 35 |
2014 | Communications or public affairs | 8 | 11 | 34 | 27 | 8 | 0 | 12 | 39 | 22 | 26 |
2014 | Science and technology | 5 | 11 | 35 | 35 | 3 | 3 | 8 | 42 | 18 | 35 |
2014 | Administration and operations | 10 | 17 | 40 | 19 | 7 | 4 | 2 | 28 | 29 | 92 |
2014 | Human resources | 7 | 27 | 46 | 13 | 7 | 0 | 0 | 20 | 34 | 15 |
2014 | Financial management | 0 | 17 | 53 | 30 | 0 | 0 | 0 | 30 | 17 | 17 |
2014 | Information management | 0 | 0 | 50 | 10 | 30 | 0 | 10 | 44 | 0 | 10 |
2014 | Information technology | 4 | 4 | 57 | 16 | 16 | 0 | 4 | 33 | 8 | 24 |
2014 | Evaluation | 0 | 31 | 31 | 23 | 15 | 0 | 0 | 38 | 31 | 13 |
2014 | Other services to the public | 7 | 33 | 27 | 26 | 7 | 0 | 0 | 33 | 40 | 15 |
2014 | None of the above | 3 | 27 | 43 | 13 | 10 | 0 | 3 | 24 | 32 | 62 |
My Work Unit
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 19 | 52 | 15 | 0 | 0 | 5 | 9 | 82 | 0 | 16 |
2018 | Communications or public affairs | 36 | 28 | 13 | 14 | 5 | 3 | 0 | 67 | 20 | 39 |
2018 | Administration and operations | 19 | 39 | 18 | 5 | 7 | 7 | 5 | 66 | 13 | 51 |
2018 | Human resources | 26 | 15 | 25 | 21 | 0 | 7 | 7 | 48 | 24 | 19 |
2018 | Financial management | 17 | 31 | 11 | 17 | 11 | 7 | 7 | 55 | 32 | 20 |
2018 | Information technology | 40 | 22 | 9 | 13 | 3 | 5 | 8 | 72 | 18 | 26 |
2018 | Evaluation | 21 | 50 | 8 | 8 | 13 | 0 | 0 | 71 | 21 | 10 |
2018 | Data sciences | 17 | 27 | 17 | 6 | 6 | 27 | 0 | 60 | 17 | 12 |
2018 | Policy | 24 | 36 | 26 | 2 | 8 | 4 | 0 | 62 | 11 | 31 |
2018 | Project management | 31 | 23 | 17 | 5 | 8 | 8 | 7 | 64 | 16 | 54 |
2018 | None of the above | 19 | 50 | 10 | 0 | 3 | 9 | 9 | 84 | 4 | 25 |
2017 | Client contact centre | 18 | 65 | 8 | 0 | 8 | 0 | 0 | 83 | 8 | 10 |
2017 | Communications or public affairs | 45 | 28 | 14 | 10 | 3 | 0 | 0 | 73 | 13 | 29 |
2017 | Science and technology | 21 | 30 | 14 | 14 | 8 | 0 | 14 | 59 | 25 | 14 |
2017 | Administration and operations | 36 | 37 | 12 | 7 | 7 | 2 | 0 | 74 | 14 | 58 |
2017 | Human resources | 18 | 38 | 25 | 19 | 0 | 0 | 0 | 56 | 19 | 16 |
2017 | Financial management | 42 | 27 | 4 | 13 | 4 | 5 | 4 | 76 | 19 | 21 |
2017 | Information technology | 46 | 31 | 12 | 8 | 4 | 0 | 0 | 77 | 11 | 26 |
2017 | Policy | 26 | 48 | 5 | 11 | 0 | 6 | 5 | 83 | 12 | 19 |
2017 | Project management | 47 | 36 | 13 | 0 | 2 | 2 | 0 | 84 | 2 | 51 |
2017 | None of the above | 41 | 16 | 11 | 8 | 16 | 6 | 3 | 62 | 26 | 35 |
2014 | Communications or public affairs | 39 | 19 | 19 | 12 | 12 | 0 | 0 | 58 | 23 | 26 |
2014 | Science and technology | 31 | 46 | 8 | 3 | 8 | 3 | 3 | 81 | 11 | 35 |
2014 | Administration and operations | 32 | 30 | 10 | 11 | 8 | 4 | 5 | 69 | 21 | 92 |
2014 | Human resources | 13 | 40 | 20 | 13 | 13 | 0 | 0 | 53 | 27 | 15 |
2014 | Financial management | 41 | 36 | 24 | 0 | 0 | 0 | 0 | 76 | 0 | 17 |
2014 | Information management | 60 | 20 | 0 | 10 | 10 | 0 | 0 | 80 | 20 | 10 |
2014 | Information technology | 55 | 18 | 19 | 0 | 4 | 0 | 4 | 76 | 4 | 25 |
2014 | Evaluation | 8 | 23 | 15 | 15 | 15 | 23 | 0 | 40 | 40 | 13 |
2014 | Other services to the public | 53 | 27 | 13 | 6 | 0 | 0 | 0 | 80 | 6 | 15 |
2014 | None of the above | 39 | 21 | 16 | 13 | 2 | 6 | 3 | 66 | 16 | 62 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 62 | 38 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 16 |
2018 | Communications or public affairs | 43 | 35 | 9 | 13 | 0 | 0 | 0 | 78 | 13 | 39 |
2018 | Administration and operations | 38 | 32 | 9 | 9 | 9 | 0 | 3 | 72 | 19 | 50 |
2018 | Human resources | 41 | 32 | 10 | 13 | 4 | 0 | 0 | 73 | 17 | 19 |
2018 | Financial management | 49 | 19 | 4 | 14 | 15 | 0 | 0 | 67 | 29 | 19 |
2018 | Information technology | 64 | 20 | 8 | 6 | 3 | 0 | 0 | 83 | 9 | 26 |
2018 | Evaluation | 50 | 36 | 0 | 0 | 13 | 0 | 0 | 87 | 13 | 10 |
2018 | Data sciences | 49 | 33 | 12 | 6 | 0 | 0 | 0 | 82 | 6 | 12 |
2018 | Policy | 54 | 15 | 10 | 13 | 8 | 0 | 0 | 69 | 21 | 31 |
2018 | Project management | 52 | 27 | 7 | 10 | 2 | 2 | 0 | 80 | 12 | 54 |
2018 | None of the above | 44 | 26 | 15 | 10 | 0 | 6 | 0 | 74 | 10 | 25 |
2017 | Client contact centre | 43 | 25 | 32 | 0 | 0 | 0 | 0 | 68 | 0 | 10 |
2017 | Communications or public affairs | 62 | 24 | 14 | 0 | 0 | 0 | 0 | 86 | 0 | 29 |
2017 | Science and technology | 58 | 14 | 14 | 7 | 8 | 0 | 0 | 72 | 14 | 14 |
2017 | Administration and operations | 40 | 28 | 14 | 12 | 5 | 2 | 0 | 69 | 17 | 58 |
2017 | Human resources | 18 | 57 | 0 | 24 | 0 | 0 | 0 | 76 | 24 | 16 |
2017 | Financial management | 37 | 45 | 4 | 4 | 9 | 0 | 0 | 83 | 13 | 21 |
2017 | Information technology | 62 | 27 | 4 | 0 | 8 | 0 | 0 | 89 | 8 | 26 |
2017 | Policy | 42 | 43 | 5 | 5 | 0 | 5 | 0 | 89 | 5 | 19 |
2017 | Project management | 55 | 35 | 6 | 4 | 0 | 0 | 0 | 90 | 4 | 51 |
2017 | None of the above | 54 | 27 | 5 | 5 | 8 | 0 | 0 | 81 | 13 | 35 |
2014 | Communications or public affairs | 46 | 34 | 4 | 16 | 0 | 0 | 0 | 80 | 16 | 26 |
2014 | Science and technology | 57 | 27 | 11 | 0 | 5 | 0 | 0 | 84 | 5 | 35 |
2014 | Administration and operations | 42 | 35 | 11 | 7 | 3 | 2 | 0 | 79 | 10 | 92 |
2014 | Human resources | 34 | 33 | 13 | 0 | 20 | 0 | 0 | 66 | 20 | 15 |
2014 | Financial management | 47 | 41 | 6 | 6 | 0 | 0 | 0 | 88 | 6 | 17 |
2014 | Information management | 50 | 30 | 10 | 0 | 10 | 0 | 0 | 80 | 10 | 10 |
2014 | Information technology | 66 | 15 | 4 | 7 | 8 | 0 | 0 | 81 | 15 | 25 |
2014 | Evaluation | 54 | 23 | 0 | 8 | 15 | 0 | 0 | 77 | 23 | 13 |
2014 | Other services to the public | 60 | 27 | 0 | 7 | 6 | 0 | 0 | 87 | 13 | 15 |
2014 | None of the above | 50 | 29 | 8 | 5 | 2 | 5 | 2 | 84 | 7 | 62 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 19 | 15 | 38 | 0 | 0 | 28 | 0 | 47 | 0 | 16 |
2018 | Communications or public affairs | 20 | 33 | 16 | 11 | 14 | 5 | 0 | 57 | 27 | 39 |
2018 | Administration and operations | 17 | 20 | 10 | 16 | 8 | 28 | 1 | 51 | 34 | 51 |
2018 | Human resources | 10 | 18 | 8 | 30 | 0 | 34 | 0 | 43 | 46 | 19 |
2018 | Financial management | 7 | 24 | 21 | 34 | 15 | 0 | 0 | 31 | 48 | 20 |
2018 | Information technology | 24 | 17 | 0 | 16 | 11 | 26 | 5 | 61 | 39 | 26 |
2018 | Evaluation | 8 | 29 | 21 | 21 | 13 | 8 | 0 | 40 | 37 | 10 |
2018 | Data sciences | 6 | 27 | 17 | 12 | 0 | 38 | 0 | 54 | 19 | 12 |
2018 | Policy | 9 | 30 | 9 | 22 | 8 | 17 | 6 | 50 | 39 | 31 |
2018 | Project management | 12 | 21 | 18 | 23 | 8 | 18 | 0 | 40 | 38 | 54 |
2018 | None of the above | 6 | 27 | 25 | 12 | 3 | 23 | 3 | 45 | 21 | 25 |
2017 | Client contact centre | 18 | 25 | 8 | 8 | 23 | 17 | 0 | 52 | 38 | 10 |
2017 | Communications or public affairs | 25 | 33 | 11 | 14 | 3 | 14 | 0 | 67 | 20 | 28 |
2017 | Science and technology | 15 | 21 | 20 | 15 | 14 | 7 | 7 | 42 | 34 | 14 |
2017 | Administration and operations | 14 | 17 | 19 | 17 | 7 | 24 | 3 | 43 | 32 | 58 |
2017 | Human resources | 6 | 31 | 32 | 6 | 13 | 6 | 6 | 43 | 21 | 16 |
2017 | Financial management | 25 | 18 | 13 | 17 | 4 | 23 | 0 | 55 | 28 | 21 |
2017 | Information technology | 20 | 27 | 19 | 0 | 8 | 19 | 8 | 64 | 10 | 26 |
2017 | Policy | 5 | 22 | 11 | 16 | 6 | 36 | 5 | 46 | 36 | 19 |
2017 | Project management | 21 | 24 | 18 | 14 | 8 | 13 | 2 | 53 | 26 | 51 |
2017 | None of the above | 17 | 11 | 16 | 13 | 11 | 21 | 11 | 41 | 35 | 35 |
2014 | Communications or public affairs | 23 | 30 | 19 | 16 | 8 | 4 | 0 | 56 | 24 | 26 |
2014 | Science and technology | 14 | 22 | 14 | 13 | 5 | 30 | 3 | 53 | 27 | 35 |
2014 | Administration and operations | 15 | 24 | 19 | 16 | 8 | 19 | 0 | 48 | 29 | 92 |
2014 | Human resources | 6 | 21 | 26 | 20 | 0 | 13 | 13 | 37 | 28 | 15 |
2014 | Financial management | 12 | 35 | 18 | 6 | 6 | 17 | 6 | 61 | 15 | 17 |
2014 | Information management | 20 | 50 | 0 | 10 | 0 | 20 | 0 | 88 | 13 | 10 |
2014 | Information technology | 32 | 34 | 11 | 4 | 8 | 11 | 0 | 75 | 13 | 25 |
2014 | Evaluation | 0 | 16 | 38 | 23 | 8 | 15 | 0 | 19 | 36 | 13 |
2014 | Other services to the public | 20 | 20 | 21 | 6 | 13 | 13 | 7 | 50 | 24 | 15 |
2014 | None of the above | 10 | 19 | 19 | 23 | 8 | 18 | 3 | 37 | 39 | 62 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 61 | 34 | 5 | 0 | 0 | 0 | 0 | 95 | 0 | 16 |
2018 | Communications or public affairs | 47 | 39 | 9 | 6 | 0 | 0 | 0 | 86 | 6 | 39 |
2018 | Administration and operations | 45 | 37 | 5 | 11 | 1 | 0 | 1 | 83 | 12 | 51 |
2018 | Human resources | 45 | 24 | 20 | 4 | 0 | 0 | 7 | 75 | 4 | 19 |
2018 | Financial management | 40 | 45 | 7 | 4 | 4 | 0 | 0 | 85 | 7 | 20 |
2018 | Information technology | 61 | 28 | 8 | 3 | 0 | 0 | 0 | 89 | 3 | 26 |
2018 | Evaluation | 44 | 35 | 8 | 0 | 13 | 0 | 0 | 79 | 13 | 10 |
2018 | Data sciences | 61 | 39 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 12 |
2018 | Policy | 62 | 38 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 31 |
2018 | Project management | 53 | 41 | 4 | 2 | 0 | 0 | 0 | 94 | 2 | 53 |
2018 | None of the above | 67 | 12 | 21 | 0 | 0 | 0 | 0 | 79 | 0 | 25 |
2017 | Client contact centre | 43 | 49 | 0 | 8 | 0 | 0 | 0 | 92 | 8 | 10 |
2017 | Communications or public affairs | 50 | 46 | 3 | 0 | 0 | 0 | 0 | 97 | 0 | 28 |
2017 | Science and technology | 43 | 43 | 14 | 0 | 0 | 0 | 0 | 86 | 0 | 14 |
2017 | Administration and operations | 49 | 43 | 2 | 3 | 3 | 0 | 0 | 92 | 7 | 58 |
2017 | Human resources | 43 | 51 | 6 | 0 | 0 | 0 | 0 | 94 | 0 | 16 |
2017 | Financial management | 65 | 22 | 9 | 4 | 0 | 0 | 0 | 87 | 4 | 21 |
2017 | Information technology | 58 | 35 | 4 | 0 | 4 | 0 | 0 | 92 | 4 | 26 |
2017 | Policy | 75 | 25 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 19 |
2017 | Project management | 67 | 27 | 4 | 2 | 0 | 0 | 0 | 94 | 2 | 51 |
2017 | None of the above | 63 | 19 | 11 | 3 | 5 | 0 | 0 | 81 | 8 | 35 |
2014 | Communications or public affairs | 35 | 50 | 0 | 16 | 0 | 0 | 0 | 84 | 16 | 26 |
2014 | Science and technology | 62 | 33 | 5 | 0 | 0 | 0 | 0 | 95 | 0 | 35 |
2014 | Administration and operations | 51 | 35 | 5 | 9 | 0 | 0 | 0 | 86 | 9 | 92 |
2014 | Human resources | 47 | 33 | 0 | 7 | 13 | 0 | 0 | 80 | 20 | 15 |
2014 | Financial management | 59 | 35 | 0 | 6 | 0 | 0 | 0 | 94 | 6 | 17 |
2014 | Information management | 40 | 50 | 0 | 10 | 0 | 0 | 0 | 90 | 10 | 10 |
2014 | Information technology | 62 | 30 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 25 |
2014 | Evaluation | 38 | 54 | 0 | 8 | 0 | 0 | 0 | 92 | 8 | 13 |
2014 | Other services to the public | 60 | 26 | 7 | 7 | 0 | 0 | 0 | 87 | 7 | 15 |
2014 | None of the above | 61 | 34 | 3 | 2 | 0 | 0 | 0 | 95 | 2 | 62 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 58 | 24 | 18 | 0 | 0 | 0 | 0 | 82 | 0 | 16 |
2018 | Communications or public affairs | 50 | 39 | 7 | 4 | 0 | 0 | 0 | 89 | 4 | 39 |
2018 | Administration and operations | 32 | 40 | 18 | 8 | 1 | 0 | 0 | 73 | 10 | 51 |
2018 | Human resources | 44 | 35 | 10 | 7 | 4 | 0 | 0 | 79 | 10 | 19 |
2018 | Financial management | 38 | 48 | 7 | 0 | 7 | 0 | 0 | 85 | 7 | 20 |
2018 | Information technology | 56 | 28 | 11 | 0 | 3 | 3 | 0 | 86 | 3 | 26 |
2018 | Evaluation | 50 | 13 | 23 | 13 | 0 | 0 | 0 | 64 | 13 | 10 |
2018 | Data sciences | 65 | 23 | 6 | 6 | 0 | 0 | 0 | 88 | 6 | 12 |
2018 | Policy | 47 | 39 | 11 | 2 | 0 | 0 | 0 | 87 | 2 | 30 |
2018 | Project management | 57 | 31 | 10 | 2 | 0 | 0 | 0 | 88 | 2 | 54 |
2018 | None of the above | 40 | 44 | 6 | 9 | 0 | 0 | 0 | 85 | 9 | 25 |
My Immediate Supervisor
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 57 | 29 | 9 | 5 | 0 | 0 | 0 | 86 | 5 | 16 |
2018 | Communications or public affairs | 37 | 41 | 13 | 9 | 0 | 0 | 0 | 78 | 9 | 39 |
2018 | Administration and operations | 33 | 40 | 15 | 9 | 1 | 1 | 0 | 74 | 11 | 49 |
2018 | Human resources | 21 | 44 | 14 | 10 | 4 | 7 | 0 | 70 | 15 | 19 |
2018 | Financial management | 21 | 55 | 0 | 21 | 4 | 0 | 0 | 76 | 24 | 20 |
2018 | Information technology | 35 | 43 | 11 | 0 | 8 | 3 | 0 | 81 | 8 | 26 |
2018 | Evaluation | 32 | 34 | 22 | 12 | 0 | 0 | 0 | 66 | 12 | 11 |
2018 | Data sciences | 49 | 33 | 6 | 6 | 6 | 0 | 0 | 82 | 12 | 12 |
2018 | Policy | 41 | 23 | 17 | 7 | 12 | 0 | 0 | 65 | 19 | 32 |
2018 | Project management | 41 | 42 | 11 | 6 | 0 | 0 | 0 | 83 | 6 | 54 |
2018 | None of the above | 36 | 27 | 9 | 18 | 10 | 0 | 0 | 64 | 27 | 25 |
2017 | Client contact centre | 51 | 17 | 0 | 8 | 23 | 0 | 0 | 68 | 32 | 10 |
2017 | Communications or public affairs | 44 | 34 | 10 | 11 | 0 | 0 | 0 | 79 | 11 | 29 |
2017 | Science and technology | 29 | 57 | 0 | 7 | 8 | 0 | 0 | 86 | 14 | 14 |
2017 | Administration and operations | 34 | 46 | 10 | 5 | 5 | 0 | 0 | 79 | 11 | 58 |
2017 | Human resources | 12 | 56 | 19 | 13 | 0 | 0 | 0 | 68 | 13 | 16 |
2017 | Financial management | 37 | 40 | 13 | 4 | 4 | 0 | 0 | 78 | 9 | 21 |
2017 | Information technology | 42 | 35 | 4 | 4 | 8 | 0 | 8 | 84 | 12 | 26 |
2017 | Policy | 41 | 37 | 11 | 11 | 0 | 0 | 0 | 78 | 11 | 19 |
2017 | Project management | 51 | 33 | 6 | 10 | 0 | 0 | 0 | 84 | 10 | 51 |
2017 | None of the above | 53 | 28 | 3 | 8 | 8 | 0 | 0 | 81 | 16 | 35 |
2014 | Communications or public affairs | 50 | 23 | 23 | 0 | 4 | 0 | 0 | 73 | 4 | 26 |
2014 | Science and technology | 49 | 30 | 11 | 3 | 5 | 3 | 0 | 81 | 8 | 35 |
2014 | Administration and operations | 46 | 43 | 7 | 2 | 2 | 0 | 0 | 89 | 4 | 92 |
2014 | Human resources | 13 | 60 | 7 | 7 | 13 | 0 | 0 | 73 | 20 | 15 |
2014 | Financial management | 41 | 53 | 6 | 0 | 0 | 0 | 0 | 94 | 0 | 17 |
2014 | Information technology | 53 | 40 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 25 |
2014 | Evaluation | 47 | 15 | 0 | 15 | 23 | 0 | 0 | 62 | 38 | 13 |
2014 | Other services to the public | 60 | 20 | 7 | 7 | 6 | 0 | 0 | 80 | 13 | 15 |
2014 | None of the above | 45 | 34 | 15 | 3 | 2 | 0 | 2 | 80 | 5 | 62 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 44 | 47 | 9 | 0 | 0 | 0 | 0 | 91 | 0 | 16 |
2018 | Communications or public affairs | 43 | 34 | 19 | 0 | 3 | 0 | 0 | 77 | 3 | 39 |
2018 | Administration and operations | 48 | 25 | 15 | 4 | 8 | 0 | 0 | 73 | 12 | 49 |
2018 | Human resources | 20 | 43 | 27 | 7 | 4 | 0 | 0 | 62 | 10 | 19 |
2018 | Financial management | 30 | 36 | 24 | 7 | 4 | 0 | 0 | 65 | 10 | 20 |
2018 | Information technology | 53 | 35 | 3 | 0 | 3 | 6 | 0 | 94 | 3 | 26 |
2018 | Evaluation | 47 | 21 | 20 | 0 | 12 | 0 | 0 | 68 | 12 | 11 |
2018 | Data sciences | 44 | 27 | 11 | 12 | 6 | 0 | 0 | 71 | 18 | 12 |
2018 | Policy | 37 | 35 | 11 | 6 | 10 | 0 | 0 | 73 | 16 | 32 |
2018 | Project management | 47 | 39 | 8 | 6 | 0 | 0 | 0 | 85 | 6 | 54 |
2018 | None of the above | 43 | 34 | 10 | 13 | 0 | 0 | 0 | 77 | 13 | 24 |
2017 | Client contact centre | 51 | 17 | 8 | 23 | 0 | 0 | 0 | 68 | 23 | 10 |
2017 | Communications or public affairs | 55 | 27 | 11 | 7 | 0 | 0 | 0 | 83 | 7 | 29 |
2017 | Science and technology | 43 | 43 | 7 | 0 | 8 | 0 | 0 | 86 | 8 | 14 |
2017 | Administration and operations | 35 | 42 | 7 | 7 | 5 | 3 | 0 | 80 | 13 | 58 |
2017 | Human resources | 24 | 44 | 19 | 13 | 0 | 0 | 0 | 68 | 13 | 16 |
2017 | Financial management | 37 | 37 | 13 | 4 | 4 | 4 | 0 | 77 | 9 | 21 |
2017 | Information technology | 42 | 42 | 0 | 4 | 4 | 0 | 8 | 92 | 8 | 26 |
2017 | Policy | 37 | 42 | 11 | 5 | 0 | 0 | 6 | 83 | 5 | 19 |
2017 | Project management | 57 | 31 | 6 | 6 | 0 | 0 | 0 | 88 | 6 | 51 |
2017 | None of the above | 59 | 16 | 11 | 8 | 5 | 0 | 0 | 75 | 14 | 35 |
2014 | Communications or public affairs | 46 | 31 | 19 | 4 | 0 | 0 | 0 | 77 | 4 | 26 |
2014 | Science and technology | 60 | 24 | 8 | 0 | 5 | 3 | 0 | 87 | 5 | 35 |
2014 | Administration and operations | 55 | 26 | 12 | 2 | 1 | 2 | 1 | 84 | 3 | 92 |
2014 | Human resources | 20 | 53 | 7 | 7 | 13 | 0 | 0 | 73 | 20 | 15 |
2014 | Financial management | 29 | 53 | 12 | 6 | 0 | 0 | 0 | 82 | 6 | 17 |
2014 | Information management | 40 | 50 | 0 | 0 | 10 | 0 | 0 | 90 | 10 | 10 |
2014 | Information technology | 62 | 34 | 0 | 0 | 4 | 0 | 0 | 96 | 4 | 25 |
2014 | Evaluation | 31 | 23 | 8 | 23 | 15 | 0 | 0 | 54 | 38 | 13 |
2014 | Other services to the public | 60 | 21 | 7 | 13 | 0 | 0 | 0 | 80 | 13 | 15 |
2014 | None of the above | 55 | 24 | 11 | 5 | 0 | 5 | 0 | 83 | 5 | 62 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 49 | 37 | 9 | 0 | 5 | 0 | 0 | 86 | 5 | 16 |
2018 | Communications or public affairs | 49 | 24 | 13 | 11 | 4 | 0 | 0 | 72 | 15 | 38 |
2018 | Administration and operations | 44 | 27 | 16 | 8 | 5 | 0 | 0 | 71 | 13 | 49 |
2018 | Human resources | 10 | 44 | 27 | 18 | 0 | 0 | 0 | 55 | 18 | 19 |
2018 | Financial management | 27 | 52 | 4 | 13 | 4 | 0 | 0 | 79 | 17 | 20 |
2018 | Information technology | 48 | 38 | 3 | 0 | 3 | 3 | 5 | 94 | 3 | 26 |
2018 | Evaluation | 20 | 61 | 7 | 12 | 0 | 0 | 0 | 80 | 12 | 11 |
2018 | Data sciences | 44 | 27 | 17 | 6 | 6 | 0 | 0 | 71 | 12 | 12 |
2018 | Policy | 46 | 29 | 13 | 8 | 4 | 0 | 0 | 75 | 12 | 32 |
2018 | Project management | 52 | 32 | 4 | 8 | 2 | 0 | 2 | 85 | 11 | 54 |
2018 | None of the above | 52 | 23 | 13 | 9 | 3 | 0 | 0 | 75 | 12 | 25 |
2017 | Client contact centre | 51 | 17 | 0 | 8 | 23 | 0 | 0 | 68 | 32 | 10 |
2017 | Communications or public affairs | 52 | 34 | 10 | 4 | 0 | 0 | 0 | 86 | 4 | 29 |
2017 | Science and technology | 44 | 35 | 7 | 8 | 7 | 0 | 0 | 79 | 14 | 14 |
2017 | Administration and operations | 32 | 40 | 10 | 8 | 9 | 0 | 0 | 73 | 17 | 58 |
2017 | Human resources | 18 | 56 | 20 | 6 | 0 | 0 | 0 | 74 | 6 | 16 |
2017 | Financial management | 46 | 28 | 13 | 9 | 4 | 0 | 0 | 74 | 13 | 21 |
2017 | Information technology | 39 | 45 | 4 | 4 | 4 | 0 | 4 | 88 | 8 | 26 |
2017 | Policy | 41 | 48 | 11 | 0 | 0 | 0 | 0 | 89 | 0 | 19 |
2017 | Project management | 53 | 33 | 8 | 6 | 0 | 0 | 0 | 86 | 6 | 51 |
2017 | None of the above | 45 | 25 | 3 | 22 | 5 | 0 | 0 | 70 | 27 | 35 |
2014 | Communications or public affairs | 54 | 27 | 11 | 4 | 4 | 0 | 0 | 81 | 8 | 26 |
2014 | Science and technology | 52 | 30 | 11 | 3 | 5 | 0 | 0 | 81 | 8 | 35 |
2014 | Administration and operations | 50 | 36 | 9 | 4 | 1 | 0 | 0 | 86 | 5 | 92 |
2014 | Human resources | 13 | 46 | 7 | 13 | 20 | 0 | 0 | 60 | 34 | 15 |
2014 | Financial management | 35 | 47 | 17 | 0 | 0 | 0 | 0 | 83 | 0 | 17 |
2014 | Information management | 40 | 50 | 0 | 0 | 10 | 0 | 0 | 90 | 10 | 10 |
2014 | Information technology | 51 | 37 | 4 | 0 | 8 | 0 | 0 | 89 | 8 | 25 |
2014 | Evaluation | 46 | 15 | 0 | 15 | 23 | 0 | 0 | 62 | 38 | 13 |
2014 | Other services to the public | 80 | 0 | 13 | 0 | 6 | 0 | 0 | 80 | 6 | 15 |
2014 | None of the above | 50 | 32 | 11 | 5 | 0 | 2 | 0 | 83 | 5 | 62 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 53 | 24 | 9 | 9 | 5 | 0 | 0 | 77 | 14 | 16 |
2018 | Communications or public affairs | 60 | 29 | 9 | 2 | 0 | 0 | 0 | 89 | 2 | 39 |
2018 | Administration and operations | 50 | 32 | 7 | 7 | 4 | 0 | 0 | 82 | 11 | 49 |
2018 | Human resources | 27 | 44 | 4 | 21 | 4 | 0 | 0 | 72 | 24 | 19 |
2018 | Financial management | 56 | 29 | 11 | 0 | 4 | 0 | 0 | 85 | 4 | 19 |
2018 | Information technology | 58 | 17 | 13 | 3 | 3 | 6 | 0 | 80 | 6 | 26 |
2018 | Evaluation | 35 | 52 | 0 | 13 | 0 | 0 | 0 | 87 | 13 | 10 |
2018 | Data sciences | 65 | 11 | 12 | 6 | 6 | 0 | 0 | 76 | 12 | 12 |
2018 | Policy | 46 | 39 | 6 | 2 | 6 | 0 | 0 | 85 | 9 | 32 |
2018 | Project management | 72 | 16 | 5 | 4 | 2 | 0 | 0 | 88 | 6 | 54 |
2018 | None of the above | 66 | 6 | 19 | 9 | 0 | 0 | 0 | 73 | 9 | 25 |
2017 | Client contact centre | 51 | 17 | 0 | 32 | 0 | 0 | 0 | 68 | 32 | 10 |
2017 | Communications or public affairs | 62 | 27 | 7 | 4 | 0 | 0 | 0 | 90 | 4 | 29 |
2017 | Science and technology | 57 | 35 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 14 |
2017 | Administration and operations | 54 | 29 | 7 | 5 | 3 | 2 | 0 | 84 | 9 | 58 |
2017 | Human resources | 30 | 30 | 14 | 13 | 12 | 0 | 0 | 61 | 25 | 16 |
2017 | Financial management | 51 | 31 | 9 | 0 | 4 | 4 | 0 | 86 | 5 | 21 |
2017 | Information technology | 53 | 31 | 8 | 0 | 4 | 4 | 0 | 88 | 4 | 26 |
2017 | Policy | 58 | 26 | 11 | 6 | 0 | 0 | 0 | 84 | 6 | 19 |
2017 | Project management | 79 | 13 | 6 | 2 | 0 | 0 | 0 | 92 | 2 | 51 |
2017 | None of the above | 62 | 16 | 14 | 3 | 5 | 0 | 0 | 78 | 8 | 35 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 53 | 24 | 23 | 0 | 0 | 0 | 0 | 77 | 0 | 16 |
2018 | Communications or public affairs | 46 | 27 | 18 | 5 | 3 | 0 | 0 | 73 | 9 | 39 |
2018 | Administration and operations | 44 | 30 | 12 | 13 | 1 | 0 | 0 | 73 | 14 | 49 |
2018 | Human resources | 17 | 41 | 28 | 10 | 4 | 0 | 0 | 58 | 14 | 19 |
2018 | Financial management | 34 | 45 | 18 | 0 | 4 | 0 | 0 | 78 | 4 | 20 |
2018 | Information technology | 53 | 33 | 3 | 5 | 6 | 0 | 0 | 86 | 11 | 26 |
2018 | Evaluation | 27 | 47 | 14 | 0 | 12 | 0 | 0 | 73 | 12 | 11 |
2018 | Data sciences | 55 | 17 | 11 | 12 | 6 | 0 | 0 | 71 | 18 | 12 |
2018 | Policy | 45 | 26 | 16 | 2 | 10 | 0 | 0 | 71 | 13 | 32 |
2018 | Project management | 45 | 38 | 9 | 4 | 3 | 0 | 0 | 84 | 8 | 53 |
2018 | None of the above | 39 | 33 | 9 | 15 | 3 | 0 | 0 | 73 | 19 | 25 |
2017 | Client contact centre | 51 | 17 | 0 | 8 | 23 | 0 | 0 | 68 | 32 | 10 |
2017 | Communications or public affairs | 45 | 34 | 14 | 4 | 0 | 3 | 0 | 82 | 4 | 29 |
2017 | Science and technology | 51 | 35 | 7 | 0 | 8 | 0 | 0 | 86 | 8 | 14 |
2017 | Administration and operations | 52 | 25 | 12 | 5 | 5 | 0 | 0 | 77 | 11 | 58 |
2017 | Human resources | 30 | 36 | 20 | 0 | 13 | 0 | 0 | 67 | 13 | 16 |
2017 | Financial management | 33 | 49 | 0 | 14 | 4 | 0 | 0 | 82 | 18 | 21 |
2017 | Information technology | 50 | 27 | 11 | 4 | 4 | 0 | 4 | 80 | 8 | 26 |
2017 | Policy | 41 | 43 | 11 | 5 | 0 | 0 | 0 | 84 | 5 | 19 |
2017 | Project management | 64 | 24 | 4 | 8 | 0 | 0 | 0 | 88 | 8 | 51 |
2017 | None of the above | 62 | 13 | 0 | 16 | 8 | 0 | 0 | 75 | 25 | 35 |
2014 | Communications or public affairs | 46 | 38 | 11 | 0 | 4 | 0 | 0 | 85 | 4 | 26 |
2014 | Science and technology | 57 | 21 | 13 | 3 | 5 | 0 | 0 | 79 | 8 | 35 |
2014 | Administration and operations | 56 | 32 | 7 | 3 | 1 | 1 | 0 | 89 | 4 | 92 |
2014 | Human resources | 40 | 33 | 7 | 7 | 13 | 0 | 0 | 73 | 20 | 15 |
2014 | Financial management | 59 | 24 | 6 | 12 | 0 | 0 | 0 | 82 | 12 | 17 |
2014 | Information management | 70 | 10 | 10 | 0 | 10 | 0 | 0 | 80 | 10 | 10 |
2014 | Information technology | 66 | 26 | 0 | 0 | 4 | 4 | 0 | 96 | 4 | 25 |
2014 | Evaluation | 31 | 15 | 23 | 15 | 15 | 0 | 0 | 46 | 31 | 13 |
2014 | Other services to the public | 73 | 14 | 0 | 0 | 6 | 7 | 0 | 93 | 7 | 15 |
2014 | None of the above | 57 | 24 | 10 | 8 | 2 | 0 | 0 | 80 | 10 | 62 |
Senior Management
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Communications or public affairs | 44 | 39 | 17 | 0 | 0 | 0 | 0 | 83 | 0 | 12 |
2018 | Administration and operations | 7 | 46 | 17 | 6 | 0 | 0 | 24 | 69 | 8 | 12 |
2018 | Policy | 7 | 34 | 46 | 12 | 0 | 0 | 0 | 41 | 12 | 11 |
2018 | Project management | 17 | 38 | 6 | 0 | 0 | 17 | 21 | 90 | 0 | 11 |
2018 | None of the above | 22 | 31 | 31 | 8 | 0 | 8 | 0 | 58 | 9 | 10 |
2017 | Communications or public affairs | 49 | 20 | 0 | 10 | 0 | 10 | 10 | 87 | 13 | 10 |
2017 | Administration and operations | 16 | 51 | 17 | 0 | 9 | 0 | 8 | 73 | 9 | 12 |
2017 | Project management | 30 | 39 | 15 | 0 | 0 | 8 | 8 | 82 | 0 | 13 |
2014 | Science and technology | 33 | 37 | 5 | 0 | 5 | 5 | 15 | 87 | 6 | 17 |
2014 | Administration and operations | 24 | 50 | 21 | 5 | 0 | 0 | 0 | 74 | 5 | 20 |
2014 | None of the above | 24 | 52 | 6 | 0 | 6 | 0 | 12 | 87 | 7 | 17 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 29 | 38 | 19 | 5 | 0 | 9 | 0 | 74 | 6 | 16 |
2018 | Communications or public affairs | 32 | 44 | 4 | 9 | 3 | 4 | 3 | 82 | 14 | 39 |
2018 | Administration and operations | 36 | 34 | 11 | 10 | 4 | 5 | 0 | 73 | 15 | 51 |
2018 | Human resources | 17 | 36 | 41 | 7 | 0 | 0 | 0 | 53 | 7 | 19 |
2018 | Financial management | 13 | 37 | 34 | 8 | 4 | 4 | 0 | 52 | 12 | 20 |
2018 | Information technology | 43 | 21 | 17 | 6 | 0 | 13 | 0 | 74 | 7 | 26 |
2018 | Evaluation | 21 | 54 | 12 | 0 | 0 | 12 | 0 | 86 | 0 | 11 |
2018 | Data sciences | 42 | 29 | 23 | 0 | 6 | 0 | 0 | 71 | 6 | 12 |
2018 | Policy | 24 | 18 | 28 | 11 | 2 | 17 | 0 | 51 | 16 | 31 |
2018 | Project management | 37 | 43 | 12 | 1 | 3 | 4 | 0 | 83 | 5 | 54 |
2018 | None of the above | 27 | 38 | 19 | 6 | 6 | 3 | 0 | 68 | 13 | 25 |
2017 | Client contact centre | 34 | 18 | 0 | 40 | 0 | 8 | 0 | 56 | 44 | 10 |
2017 | Communications or public affairs | 45 | 30 | 10 | 14 | 0 | 0 | 0 | 76 | 14 | 29 |
2017 | Science and technology | 36 | 29 | 20 | 0 | 8 | 7 | 0 | 70 | 8 | 14 |
2017 | Administration and operations | 29 | 31 | 13 | 17 | 7 | 3 | 0 | 61 | 25 | 58 |
2017 | Human resources | 6 | 37 | 18 | 32 | 6 | 0 | 0 | 44 | 38 | 16 |
2017 | Financial management | 24 | 31 | 31 | 13 | 0 | 0 | 0 | 55 | 13 | 21 |
2017 | Information technology | 27 | 43 | 19 | 4 | 4 | 4 | 0 | 73 | 8 | 26 |
2017 | Policy | 26 | 37 | 28 | 0 | 0 | 10 | 0 | 69 | 0 | 19 |
2017 | Project management | 35 | 39 | 14 | 8 | 0 | 4 | 0 | 77 | 8 | 51 |
2017 | None of the above | 31 | 31 | 13 | 5 | 8 | 11 | 0 | 70 | 15 | 35 |
2014 | Communications or public affairs | 19 | 58 | 11 | 8 | 0 | 4 | 0 | 80 | 8 | 26 |
2014 | Science and technology | 30 | 46 | 5 | 5 | 3 | 11 | 0 | 85 | 9 | 35 |
2014 | Administration and operations | 30 | 40 | 18 | 6 | 0 | 6 | 0 | 75 | 6 | 92 |
2014 | Human resources | 27 | 40 | 13 | 13 | 7 | 0 | 0 | 67 | 20 | 15 |
2014 | Financial management | 18 | 30 | 17 | 18 | 0 | 17 | 0 | 57 | 22 | 17 |
2014 | Information management | 20 | 60 | 0 | 0 | 0 | 20 | 0 | 100 | 0 | 10 |
2014 | Information technology | 47 | 22 | 11 | 4 | 11 | 4 | 0 | 73 | 16 | 25 |
2014 | Evaluation | 24 | 15 | 7 | 31 | 15 | 8 | 0 | 42 | 50 | 13 |
2014 | Other services to the public | 40 | 34 | 7 | 7 | 6 | 7 | 0 | 79 | 14 | 15 |
2014 | None of the above | 31 | 40 | 16 | 3 | 2 | 8 | 0 | 77 | 5 | 62 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 24 | 38 | 33 | 0 | 0 | 5 | 0 | 65 | 0 | 16 |
2018 | Communications or public affairs | 30 | 41 | 14 | 9 | 3 | 2 | 0 | 72 | 13 | 39 |
2018 | Administration and operations | 18 | 38 | 24 | 12 | 8 | 0 | 0 | 56 | 19 | 51 |
2018 | Human resources | 7 | 53 | 27 | 13 | 0 | 0 | 0 | 60 | 13 | 19 |
2018 | Financial management | 17 | 14 | 34 | 24 | 7 | 4 | 0 | 32 | 32 | 20 |
2018 | Information technology | 32 | 22 | 30 | 16 | 0 | 0 | 0 | 54 | 16 | 26 |
2018 | Evaluation | 21 | 66 | 12 | 0 | 0 | 0 | 0 | 88 | 0 | 11 |
2018 | Data sciences | 33 | 42 | 12 | 6 | 6 | 0 | 0 | 76 | 12 | 12 |
2018 | Policy | 16 | 22 | 29 | 13 | 12 | 8 | 0 | 41 | 27 | 32 |
2018 | Project management | 22 | 39 | 16 | 14 | 7 | 2 | 0 | 63 | 21 | 54 |
2018 | None of the above | 33 | 26 | 25 | 6 | 10 | 0 | 0 | 59 | 16 | 25 |
2017 | Client contact centre | 34 | 41 | 17 | 0 | 0 | 8 | 0 | 82 | 0 | 10 |
2017 | Communications or public affairs | 38 | 34 | 7 | 21 | 0 | 0 | 0 | 72 | 21 | 29 |
2017 | Science and technology | 21 | 43 | 7 | 22 | 0 | 7 | 0 | 69 | 23 | 14 |
2017 | Administration and operations | 24 | 20 | 30 | 12 | 12 | 2 | 0 | 45 | 25 | 58 |
2017 | Human resources | 6 | 18 | 30 | 39 | 6 | 0 | 0 | 24 | 45 | 16 |
2017 | Financial management | 15 | 32 | 40 | 9 | 4 | 0 | 0 | 47 | 13 | 21 |
2017 | Information technology | 19 | 47 | 15 | 15 | 4 | 0 | 0 | 66 | 19 | 26 |
2017 | Policy | 10 | 47 | 27 | 11 | 6 | 0 | 0 | 57 | 17 | 19 |
2017 | Project management | 31 | 30 | 14 | 24 | 0 | 2 | 0 | 62 | 25 | 51 |
2017 | None of the above | 23 | 34 | 14 | 16 | 14 | 0 | 0 | 57 | 30 | 35 |
2014 | Communications or public affairs | 16 | 54 | 19 | 8 | 4 | 0 | 0 | 69 | 11 | 26 |
2014 | Science and technology | 36 | 43 | 3 | 11 | 5 | 3 | 0 | 81 | 16 | 35 |
2014 | Administration and operations | 25 | 39 | 15 | 12 | 6 | 3 | 0 | 66 | 18 | 92 |
2014 | Human resources | 20 | 53 | 7 | 7 | 13 | 0 | 0 | 73 | 20 | 15 |
2014 | Financial management | 12 | 46 | 12 | 24 | 0 | 6 | 0 | 62 | 26 | 17 |
2014 | Information management | 30 | 60 | 0 | 0 | 0 | 10 | 0 | 100 | 0 | 10 |
2014 | Information technology | 44 | 22 | 15 | 7 | 8 | 4 | 0 | 69 | 16 | 25 |
2014 | Evaluation | 16 | 30 | 15 | 31 | 8 | 0 | 0 | 46 | 38 | 13 |
2014 | Other services to the public | 40 | 27 | 7 | 13 | 13 | 0 | 0 | 67 | 26 | 15 |
2014 | None of the above | 26 | 40 | 23 | 3 | 5 | 3 | 0 | 68 | 8 | 62 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 24 | 28 | 10 | 10 | 0 | 28 | 0 | 72 | 14 | 16 |
2018 | Communications or public affairs | 21 | 37 | 17 | 16 | 5 | 4 | 0 | 60 | 22 | 39 |
2018 | Administration and operations | 15 | 20 | 24 | 32 | 9 | 1 | 0 | 35 | 41 | 51 |
2018 | Human resources | 0 | 35 | 41 | 24 | 0 | 0 | 0 | 35 | 24 | 19 |
2018 | Financial management | 0 | 30 | 40 | 15 | 11 | 4 | 0 | 31 | 27 | 19 |
2018 | Information technology | 29 | 25 | 21 | 9 | 5 | 11 | 0 | 61 | 16 | 26 |
2018 | Evaluation | 7 | 53 | 27 | 12 | 0 | 0 | 0 | 61 | 12 | 11 |
2018 | Data sciences | 17 | 17 | 55 | 0 | 12 | 0 | 0 | 33 | 12 | 12 |
2018 | Policy | 4 | 32 | 27 | 21 | 12 | 4 | 0 | 37 | 35 | 32 |
2018 | Project management | 9 | 33 | 20 | 27 | 11 | 0 | 0 | 42 | 38 | 54 |
2018 | None of the above | 13 | 37 | 24 | 16 | 6 | 3 | 0 | 52 | 23 | 25 |
2017 | Client contact centre | 25 | 49 | 0 | 17 | 0 | 8 | 0 | 82 | 18 | 10 |
2017 | Communications or public affairs | 24 | 41 | 7 | 21 | 7 | 0 | 0 | 65 | 28 | 29 |
2017 | Science and technology | 21 | 14 | 28 | 36 | 0 | 0 | 0 | 35 | 36 | 14 |
2017 | Administration and operations | 22 | 12 | 22 | 27 | 14 | 3 | 0 | 35 | 42 | 58 |
2017 | Human resources | 6 | 18 | 38 | 26 | 12 | 0 | 0 | 24 | 38 | 16 |
2017 | Financial management | 15 | 18 | 45 | 18 | 4 | 0 | 0 | 33 | 22 | 21 |
2017 | Information technology | 23 | 27 | 27 | 12 | 8 | 4 | 0 | 52 | 20 | 26 |
2017 | Policy | 16 | 25 | 32 | 22 | 6 | 0 | 0 | 41 | 28 | 19 |
2017 | Project management | 23 | 23 | 22 | 24 | 6 | 2 | 0 | 47 | 31 | 51 |
2017 | None of the above | 13 | 32 | 6 | 25 | 16 | 8 | 0 | 49 | 44 | 35 |
2014 | Communications or public affairs | 8 | 50 | 31 | 11 | 0 | 0 | 0 | 58 | 11 | 26 |
2014 | Science and technology | 28 | 40 | 13 | 8 | 5 | 5 | 0 | 72 | 14 | 35 |
2014 | Administration and operations | 17 | 43 | 21 | 12 | 5 | 2 | 0 | 61 | 18 | 92 |
2014 | Human resources | 13 | 47 | 26 | 7 | 7 | 0 | 0 | 60 | 13 | 15 |
2014 | Financial management | 0 | 64 | 6 | 24 | 0 | 6 | 0 | 69 | 25 | 17 |
2014 | Information management | 20 | 30 | 20 | 10 | 0 | 20 | 0 | 63 | 13 | 10 |
2014 | Information technology | 40 | 22 | 19 | 7 | 4 | 8 | 0 | 68 | 12 | 25 |
2014 | Evaluation | 8 | 31 | 23 | 23 | 15 | 0 | 0 | 39 | 38 | 13 |
2014 | Other services to the public | 26 | 33 | 21 | 13 | 6 | 0 | 0 | 60 | 20 | 15 |
2014 | None of the above | 13 | 37 | 28 | 16 | 5 | 2 | 0 | 51 | 21 | 62 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 29 | 38 | 24 | 0 | 0 | 9 | 0 | 74 | 0 | 16 |
2018 | Communications or public affairs | 13 | 42 | 23 | 13 | 7 | 2 | 0 | 56 | 20 | 39 |
2018 | Administration and operations | 10 | 24 | 28 | 23 | 14 | 0 | 0 | 34 | 38 | 51 |
2018 | Human resources | 10 | 8 | 44 | 31 | 7 | 0 | 0 | 18 | 38 | 19 |
2018 | Financial management | 0 | 14 | 37 | 18 | 27 | 4 | 0 | 15 | 46 | 20 |
2018 | Information technology | 27 | 28 | 29 | 11 | 5 | 0 | 0 | 55 | 16 | 26 |
2018 | Evaluation | 7 | 61 | 7 | 25 | 0 | 0 | 0 | 68 | 25 | 11 |
2018 | Data sciences | 17 | 17 | 49 | 12 | 6 | 0 | 0 | 33 | 18 | 12 |
2018 | Policy | 2 | 30 | 21 | 32 | 11 | 4 | 0 | 33 | 45 | 32 |
2018 | Project management | 11 | 29 | 18 | 29 | 11 | 2 | 0 | 41 | 40 | 54 |
2018 | None of the above | 19 | 17 | 33 | 22 | 6 | 3 | 0 | 37 | 29 | 25 |
2017 | Client contact centre | 8 | 43 | 0 | 17 | 0 | 32 | 0 | 75 | 25 | 10 |
2017 | Communications or public affairs | 25 | 32 | 7 | 25 | 7 | 3 | 0 | 59 | 34 | 28 |
2017 | Science and technology | 0 | 43 | 14 | 43 | 0 | 0 | 0 | 43 | 43 | 14 |
2017 | Administration and operations | 19 | 27 | 18 | 26 | 8 | 2 | 0 | 47 | 35 | 58 |
2017 | Human resources | 0 | 19 | 38 | 31 | 12 | 0 | 0 | 19 | 43 | 16 |
2017 | Financial management | 15 | 19 | 31 | 26 | 9 | 0 | 0 | 34 | 35 | 21 |
2017 | Information technology | 23 | 36 | 16 | 12 | 12 | 0 | 0 | 60 | 24 | 25 |
2017 | Policy | 10 | 26 | 22 | 43 | 0 | 0 | 0 | 36 | 43 | 19 |
2017 | Project management | 11 | 33 | 34 | 14 | 8 | 0 | 0 | 44 | 22 | 51 |
2017 | None of the above | 19 | 11 | 19 | 35 | 11 | 6 | 0 | 31 | 48 | 35 |
2014 | Communications or public affairs | 16 | 46 | 4 | 34 | 0 | 0 | 0 | 62 | 34 | 26 |
2014 | Science and technology | 25 | 43 | 16 | 10 | 6 | 0 | 0 | 68 | 16 | 35 |
2014 | Administration and operations | 18 | 42 | 16 | 13 | 7 | 3 | 0 | 63 | 20 | 92 |
2014 | Human resources | 7 | 46 | 26 | 7 | 13 | 0 | 0 | 53 | 20 | 15 |
2014 | Financial management | 6 | 23 | 30 | 30 | 6 | 6 | 0 | 31 | 38 | 17 |
2014 | Information management | 20 | 30 | 20 | 10 | 10 | 10 | 0 | 56 | 22 | 10 |
2014 | Information technology | 32 | 34 | 15 | 11 | 8 | 0 | 0 | 67 | 19 | 25 |
2014 | Evaluation | 16 | 15 | 15 | 30 | 23 | 0 | 0 | 31 | 53 | 13 |
2014 | Other services to the public | 26 | 27 | 7 | 34 | 6 | 0 | 0 | 53 | 40 | 15 |
2014 | None of the above | 6 | 60 | 10 | 16 | 5 | 3 | 0 | 68 | 22 | 62 |
My Organization (Department or Agency)
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 34 | 61 | 5 | 0 | 0 | 0 | 0 | 95 | 0 | 16 |
2018 | Communications or public affairs | 22 | 58 | 13 | 6 | 2 | 0 | 0 | 79 | 8 | 38 |
2018 | Administration and operations | 13 | 52 | 13 | 15 | 6 | 0 | 0 | 66 | 21 | 51 |
2018 | Human resources | 14 | 34 | 27 | 25 | 0 | 0 | 0 | 48 | 25 | 19 |
2018 | Financial management | 7 | 44 | 28 | 4 | 14 | 4 | 0 | 53 | 18 | 20 |
2018 | Information technology | 38 | 43 | 9 | 10 | 0 | 0 | 0 | 81 | 10 | 26 |
2018 | Evaluation | 34 | 21 | 25 | 0 | 20 | 0 | 0 | 55 | 20 | 11 |
2018 | Data sciences | 27 | 33 | 17 | 17 | 6 | 0 | 0 | 61 | 23 | 12 |
2018 | Policy | 7 | 48 | 28 | 15 | 2 | 0 | 0 | 54 | 17 | 32 |
2018 | Project management | 23 | 44 | 24 | 5 | 2 | 1 | 0 | 68 | 8 | 54 |
2018 | None of the above | 19 | 48 | 19 | 7 | 7 | 0 | 0 | 68 | 13 | 24 |
2017 | Client contact centre | 25 | 43 | 32 | 0 | 0 | 0 | 0 | 68 | 0 | 10 |
2017 | Communications or public affairs | 38 | 37 | 3 | 14 | 7 | 0 | 0 | 76 | 21 | 29 |
2017 | Science and technology | 14 | 29 | 28 | 22 | 8 | 0 | 0 | 43 | 29 | 14 |
2017 | Administration and operations | 26 | 36 | 12 | 21 | 2 | 3 | 0 | 64 | 24 | 57 |
2017 | Human resources | 6 | 24 | 19 | 44 | 6 | 0 | 0 | 30 | 50 | 16 |
2017 | Financial management | 20 | 41 | 13 | 17 | 9 | 0 | 0 | 61 | 26 | 21 |
2017 | Information technology | 23 | 46 | 16 | 11 | 4 | 0 | 0 | 69 | 15 | 26 |
2017 | Policy | 16 | 22 | 28 | 29 | 6 | 0 | 0 | 38 | 35 | 18 |
2017 | Project management | 21 | 51 | 20 | 8 | 0 | 0 | 0 | 72 | 8 | 51 |
2017 | None of the above | 25 | 33 | 37 | 5 | 0 | 0 | 0 | 57 | 5 | 35 |
2014 | Communications or public affairs | 35 | 38 | 11 | 8 | 4 | 0 | 4 | 76 | 12 | 26 |
2014 | Science and technology | 41 | 38 | 8 | 8 | 5 | 0 | 0 | 79 | 13 | 35 |
2014 | Administration and operations | 26 | 48 | 12 | 12 | 2 | 0 | 0 | 74 | 14 | 92 |
2014 | Human resources | 14 | 46 | 26 | 7 | 7 | 0 | 0 | 60 | 13 | 15 |
2014 | Financial management | 17 | 47 | 11 | 18 | 6 | 0 | 0 | 64 | 24 | 17 |
2014 | Information management | 30 | 50 | 10 | 10 | 0 | 0 | 0 | 80 | 10 | 10 |
2014 | Information technology | 47 | 41 | 8 | 0 | 4 | 0 | 0 | 89 | 4 | 25 |
2014 | Evaluation | 23 | 46 | 8 | 23 | 0 | 0 | 0 | 69 | 23 | 13 |
2014 | Other services to the public | 20 | 40 | 27 | 13 | 0 | 0 | 0 | 59 | 13 | 15 |
2014 | None of the above | 24 | 50 | 16 | 10 | 0 | 0 | 0 | 74 | 10 | 62 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 34 | 29 | 14 | 9 | 14 | 0 | 0 | 63 | 23 | 16 |
2018 | Communications or public affairs | 28 | 48 | 13 | 9 | 2 | 0 | 0 | 76 | 11 | 37 |
2018 | Administration and operations | 26 | 40 | 12 | 8 | 5 | 5 | 4 | 73 | 14 | 51 |
2018 | Human resources | 45 | 44 | 11 | 0 | 0 | 0 | 0 | 89 | 0 | 18 |
2018 | Financial management | 48 | 27 | 0 | 14 | 7 | 4 | 0 | 78 | 22 | 20 |
2018 | Information technology | 26 | 32 | 19 | 9 | 3 | 11 | 0 | 65 | 14 | 25 |
2018 | Evaluation | 47 | 41 | 0 | 0 | 12 | 0 | 0 | 88 | 12 | 11 |
2018 | Data sciences | 33 | 39 | 0 | 21 | 6 | 0 | 0 | 73 | 27 | 12 |
2018 | Policy | 19 | 48 | 13 | 8 | 8 | 0 | 4 | 70 | 17 | 32 |
2018 | Project management | 25 | 37 | 22 | 12 | 3 | 0 | 1 | 62 | 15 | 54 |
2018 | None of the above | 31 | 28 | 12 | 18 | 3 | 7 | 0 | 63 | 23 | 24 |
2017 | Client contact centre | 43 | 57 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2017 | Communications or public affairs | 45 | 35 | 3 | 17 | 0 | 0 | 0 | 80 | 17 | 29 |
2017 | Science and technology | 43 | 29 | 21 | 7 | 0 | 0 | 0 | 72 | 7 | 14 |
2017 | Administration and operations | 30 | 46 | 7 | 12 | 5 | 0 | 0 | 76 | 17 | 57 |
2017 | Human resources | 18 | 57 | 18 | 0 | 6 | 0 | 0 | 76 | 6 | 16 |
2017 | Financial management | 34 | 36 | 17 | 0 | 4 | 9 | 0 | 76 | 5 | 21 |
2017 | Information technology | 42 | 27 | 20 | 4 | 8 | 0 | 0 | 69 | 11 | 26 |
2017 | Policy | 28 | 39 | 18 | 11 | 0 | 5 | 0 | 70 | 11 | 18 |
2017 | Project management | 33 | 55 | 6 | 4 | 0 | 2 | 0 | 90 | 4 | 51 |
2017 | None of the above | 36 | 38 | 8 | 5 | 5 | 5 | 3 | 80 | 12 | 35 |
2014 | Communications or public affairs | 38 | 34 | 12 | 8 | 4 | 4 | 0 | 76 | 12 | 26 |
2014 | Science and technology | 42 | 32 | 21 | 3 | 3 | 0 | 0 | 73 | 6 | 35 |
2014 | Administration and operations | 29 | 43 | 14 | 4 | 2 | 8 | 0 | 78 | 7 | 92 |
2014 | Human resources | 27 | 47 | 7 | 13 | 7 | 0 | 0 | 74 | 20 | 15 |
2014 | Financial management | 24 | 41 | 17 | 6 | 6 | 6 | 0 | 69 | 13 | 17 |
2014 | Information management | 30 | 40 | 20 | 10 | 0 | 0 | 0 | 70 | 10 | 10 |
2014 | Information technology | 42 | 30 | 13 | 4 | 4 | 7 | 0 | 77 | 8 | 25 |
2014 | Evaluation | 38 | 15 | 0 | 38 | 8 | 0 | 0 | 54 | 46 | 13 |
2014 | Other services to the public | 53 | 21 | 13 | 13 | 0 | 0 | 0 | 74 | 13 | 15 |
2014 | None of the above | 40 | 26 | 16 | 10 | 5 | 2 | 2 | 68 | 15 | 62 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 38 | 29 | 33 | 0 | 0 | 0 | 0 | 67 | 0 | 16 |
2018 | Communications or public affairs | 29 | 43 | 15 | 5 | 2 | 5 | 0 | 77 | 8 | 38 |
2018 | Administration and operations | 24 | 50 | 18 | 8 | 1 | 0 | 0 | 73 | 9 | 50 |
2018 | Human resources | 14 | 57 | 18 | 10 | 0 | 0 | 0 | 72 | 10 | 19 |
2018 | Financial management | 40 | 38 | 4 | 14 | 4 | 0 | 0 | 79 | 18 | 20 |
2018 | Information technology | 34 | 45 | 15 | 3 | 0 | 3 | 0 | 82 | 3 | 25 |
2018 | Evaluation | 41 | 39 | 7 | 0 | 12 | 0 | 0 | 80 | 12 | 11 |
2018 | Data sciences | 27 | 44 | 12 | 11 | 6 | 0 | 0 | 71 | 17 | 12 |
2018 | Policy | 11 | 50 | 24 | 5 | 6 | 4 | 0 | 63 | 11 | 32 |
2018 | Project management | 26 | 39 | 23 | 8 | 4 | 0 | 0 | 65 | 12 | 54 |
2018 | None of the above | 33 | 28 | 22 | 6 | 3 | 7 | 0 | 66 | 10 | 24 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 19 | 15 | 24 | 14 | 5 | 14 | 9 | 44 | 25 | 16 |
2018 | Communications or public affairs | 18 | 31 | 17 | 6 | 12 | 13 | 4 | 58 | 21 | 36 |
2018 | Administration and operations | 8 | 27 | 12 | 18 | 16 | 17 | 2 | 43 | 42 | 51 |
2018 | Human resources | 13 | 21 | 29 | 10 | 7 | 7 | 13 | 42 | 21 | 19 |
2018 | Financial management | 7 | 7 | 27 | 15 | 18 | 21 | 7 | 18 | 45 | 20 |
2018 | Information technology | 27 | 23 | 14 | 8 | 0 | 25 | 3 | 70 | 11 | 26 |
2018 | Evaluation | 34 | 0 | 21 | 0 | 25 | 12 | 7 | 42 | 31 | 11 |
2018 | Data sciences | 11 | 27 | 23 | 12 | 6 | 21 | 0 | 48 | 23 | 12 |
2018 | Policy | 9 | 30 | 16 | 11 | 17 | 17 | 0 | 47 | 34 | 31 |
2018 | Project management | 11 | 16 | 25 | 11 | 18 | 16 | 3 | 33 | 36 | 54 |
2018 | None of the above | 22 | 18 | 10 | 12 | 20 | 18 | 0 | 49 | 39 | 24 |
2017 | Client contact centre | 25 | 49 | 8 | 8 | 0 | 8 | 0 | 82 | 9 | 10 |
2017 | Communications or public affairs | 21 | 24 | 17 | 14 | 10 | 14 | 0 | 51 | 29 | 29 |
2017 | Science and technology | 15 | 43 | 14 | 0 | 8 | 14 | 7 | 73 | 10 | 14 |
2017 | Administration and operations | 8 | 25 | 21 | 17 | 19 | 3 | 7 | 37 | 40 | 57 |
2017 | Human resources | 19 | 0 | 39 | 12 | 18 | 6 | 6 | 21 | 35 | 16 |
2017 | Financial management | 25 | 9 | 27 | 4 | 9 | 23 | 4 | 46 | 18 | 21 |
2017 | Information technology | 23 | 19 | 31 | 8 | 11 | 8 | 0 | 46 | 21 | 26 |
2017 | Policy | 11 | 17 | 23 | 23 | 21 | 5 | 0 | 29 | 47 | 18 |
2017 | Project management | 12 | 25 | 23 | 10 | 4 | 18 | 8 | 50 | 18 | 51 |
2017 | None of the above | 16 | 17 | 19 | 11 | 19 | 16 | 3 | 40 | 36 | 35 |
2014 | Communications or public affairs | 15 | 15 | 11 | 23 | 12 | 23 | 0 | 40 | 45 | 26 |
2014 | Science and technology | 25 | 16 | 10 | 8 | 8 | 24 | 9 | 61 | 24 | 35 |
2014 | Administration and operations | 11 | 20 | 20 | 19 | 16 | 11 | 4 | 36 | 41 | 92 |
2014 | Human resources | 20 | 20 | 7 | 7 | 34 | 13 | 0 | 46 | 46 | 15 |
2014 | Financial management | 6 | 17 | 12 | 6 | 18 | 23 | 17 | 39 | 41 | 17 |
2014 | Information management | 20 | 40 | 10 | 0 | 10 | 10 | 10 | 75 | 13 | 10 |
2014 | Information technology | 40 | 11 | 15 | 15 | 15 | 0 | 4 | 53 | 31 | 25 |
2014 | Evaluation | 16 | 8 | 23 | 15 | 15 | 15 | 8 | 30 | 40 | 13 |
2014 | Other services to the public | 7 | 40 | 14 | 7 | 33 | 0 | 0 | 46 | 40 | 15 |
2014 | None of the above | 14 | 21 | 15 | 20 | 15 | 14 | 2 | 42 | 41 | 62 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 24 | 38 | 28 | 10 | 0 | 0 | 0 | 62 | 10 | 16 |
2018 | Communications or public affairs | 31 | 48 | 10 | 8 | 4 | 0 | 0 | 79 | 12 | 37 |
2018 | Administration and operations | 11 | 27 | 21 | 16 | 23 | 2 | 0 | 39 | 40 | 51 |
2018 | Human resources | 13 | 31 | 21 | 28 | 7 | 0 | 0 | 44 | 35 | 19 |
2018 | Financial management | 11 | 47 | 27 | 4 | 7 | 4 | 0 | 60 | 12 | 20 |
2018 | Information technology | 40 | 44 | 11 | 6 | 0 | 0 | 0 | 83 | 6 | 26 |
2018 | Evaluation | 27 | 32 | 21 | 7 | 12 | 0 | 0 | 59 | 20 | 11 |
2018 | Data sciences | 53 | 12 | 23 | 12 | 0 | 0 | 0 | 65 | 12 | 12 |
2018 | Policy | 9 | 37 | 21 | 21 | 8 | 4 | 0 | 48 | 30 | 32 |
2018 | Project management | 5 | 41 | 18 | 25 | 10 | 1 | 0 | 46 | 35 | 53 |
2018 | None of the above | 11 | 38 | 20 | 17 | 14 | 0 | 0 | 49 | 31 | 23 |
2017 | Client contact centre | 35 | 17 | 8 | 17 | 23 | 0 | 0 | 51 | 40 | 10 |
2017 | Communications or public affairs | 47 | 38 | 11 | 4 | 0 | 0 | 0 | 85 | 4 | 28 |
2017 | Science and technology | 29 | 29 | 14 | 14 | 8 | 7 | 0 | 62 | 23 | 14 |
2017 | Administration and operations | 15 | 34 | 17 | 20 | 10 | 3 | 0 | 51 | 31 | 58 |
2017 | Human resources | 12 | 44 | 19 | 25 | 0 | 0 | 0 | 56 | 25 | 16 |
2017 | Financial management | 47 | 18 | 22 | 4 | 9 | 0 | 0 | 65 | 13 | 21 |
2017 | Information technology | 23 | 47 | 8 | 19 | 4 | 0 | 0 | 70 | 23 | 26 |
2017 | Policy | 16 | 21 | 31 | 21 | 11 | 0 | 0 | 37 | 32 | 19 |
2017 | Project management | 12 | 42 | 16 | 24 | 4 | 2 | 0 | 54 | 29 | 50 |
2017 | None of the above | 32 | 14 | 16 | 22 | 14 | 3 | 0 | 48 | 36 | 35 |
2014 | Communications or public affairs | 27 | 46 | 8 | 11 | 8 | 0 | 0 | 74 | 19 | 26 |
2014 | Science and technology | 33 | 43 | 10 | 5 | 3 | 5 | 0 | 81 | 8 | 35 |
2014 | Administration and operations | 26 | 33 | 23 | 6 | 10 | 3 | 0 | 61 | 16 | 92 |
2014 | Human resources | 13 | 60 | 20 | 7 | 0 | 0 | 0 | 73 | 7 | 15 |
2014 | Financial management | 41 | 47 | 0 | 6 | 0 | 6 | 0 | 94 | 6 | 17 |
2014 | Information management | 40 | 50 | 0 | 10 | 0 | 0 | 0 | 90 | 10 | 10 |
2014 | Information technology | 39 | 38 | 7 | 4 | 8 | 4 | 0 | 80 | 12 | 25 |
2014 | Evaluation | 15 | 47 | 15 | 15 | 8 | 0 | 0 | 62 | 23 | 13 |
2014 | Other services to the public | 40 | 33 | 7 | 13 | 6 | 0 | 0 | 74 | 20 | 15 |
2014 | None of the above | 21 | 36 | 14 | 23 | 7 | 0 | 0 | 56 | 29 | 62 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 29 | 19 | 28 | 9 | 15 | 0 | 0 | 48 | 24 | 16 |
2018 | Communications or public affairs | 21 | 28 | 10 | 17 | 15 | 4 | 6 | 54 | 35 | 37 |
2018 | Administration and operations | 14 | 16 | 13 | 27 | 24 | 4 | 1 | 31 | 55 | 51 |
2018 | Human resources | 10 | 24 | 17 | 18 | 21 | 7 | 4 | 38 | 43 | 19 |
2018 | Financial management | 14 | 27 | 27 | 10 | 21 | 0 | 0 | 41 | 32 | 20 |
2018 | Information technology | 27 | 19 | 16 | 27 | 11 | 0 | 0 | 46 | 38 | 26 |
2018 | Evaluation | 34 | 14 | 32 | 20 | 0 | 0 | 0 | 48 | 20 | 11 |
2018 | Data sciences | 59 | 12 | 29 | 0 | 0 | 0 | 0 | 71 | 0 | 12 |
2018 | Policy | 15 | 35 | 18 | 17 | 15 | 0 | 0 | 50 | 31 | 32 |
2018 | Project management | 15 | 34 | 16 | 19 | 15 | 0 | 0 | 50 | 34 | 54 |
2018 | None of the above | 10 | 15 | 16 | 40 | 13 | 0 | 6 | 27 | 57 | 24 |
2017 | Client contact centre | 35 | 8 | 25 | 8 | 23 | 0 | 0 | 43 | 32 | 10 |
2017 | Communications or public affairs | 31 | 24 | 7 | 17 | 18 | 0 | 3 | 57 | 36 | 29 |
2017 | Science and technology | 22 | 28 | 15 | 28 | 7 | 0 | 0 | 50 | 35 | 14 |
2017 | Administration and operations | 10 | 32 | 17 | 20 | 14 | 7 | 0 | 45 | 37 | 58 |
2017 | Human resources | 6 | 24 | 19 | 24 | 13 | 6 | 7 | 35 | 43 | 16 |
2017 | Financial management | 34 | 17 | 27 | 17 | 4 | 0 | 0 | 51 | 22 | 21 |
2017 | Information technology | 27 | 35 | 11 | 8 | 19 | 0 | 0 | 62 | 26 | 26 |
2017 | Policy | 20 | 32 | 11 | 21 | 16 | 0 | 0 | 52 | 37 | 19 |
2017 | Project management | 13 | 43 | 14 | 22 | 8 | 0 | 0 | 56 | 30 | 51 |
2017 | None of the above | 32 | 17 | 6 | 22 | 23 | 0 | 0 | 49 | 45 | 35 |
2014 | Communications or public affairs | 12 | 27 | 27 | 27 | 8 | 0 | 0 | 39 | 34 | 26 |
2014 | Science and technology | 14 | 26 | 11 | 24 | 6 | 11 | 8 | 50 | 37 | 35 |
2014 | Administration and operations | 10 | 28 | 22 | 16 | 18 | 2 | 3 | 41 | 36 | 92 |
2014 | Human resources | 0 | 13 | 21 | 33 | 20 | 7 | 6 | 15 | 61 | 15 |
2014 | Financial management | 11 | 36 | 23 | 24 | 6 | 0 | 0 | 47 | 30 | 17 |
2014 | Information management | 30 | 10 | 40 | 10 | 10 | 0 | 0 | 40 | 20 | 10 |
2014 | Information technology | 22 | 40 | 4 | 11 | 11 | 8 | 4 | 70 | 25 | 25 |
2014 | Evaluation | 15 | 23 | 8 | 15 | 39 | 0 | 0 | 38 | 54 | 13 |
2014 | Other services to the public | 26 | 34 | 0 | 13 | 20 | 0 | 7 | 64 | 36 | 15 |
2014 | None of the above | 11 | 19 | 16 | 32 | 20 | 0 | 2 | 31 | 53 | 62 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 29 | 24 | 47 | 0 | 0 | 0 | 0 | 53 | 0 | 16 |
2018 | Communications or public affairs | 24 | 39 | 26 | 7 | 0 | 3 | 0 | 66 | 8 | 38 |
2018 | Administration and operations | 17 | 42 | 22 | 14 | 5 | 0 | 0 | 59 | 19 | 51 |
2018 | Human resources | 24 | 28 | 27 | 10 | 10 | 0 | 0 | 52 | 21 | 19 |
2018 | Financial management | 24 | 31 | 37 | 0 | 7 | 0 | 0 | 55 | 7 | 20 |
2018 | Information technology | 35 | 38 | 6 | 8 | 5 | 8 | 0 | 79 | 14 | 26 |
2018 | Evaluation | 20 | 41 | 20 | 20 | 0 | 0 | 0 | 61 | 20 | 11 |
2018 | Data sciences | 21 | 67 | 0 | 12 | 0 | 0 | 0 | 88 | 12 | 12 |
2018 | Policy | 20 | 53 | 17 | 0 | 6 | 4 | 0 | 76 | 7 | 31 |
2018 | Project management | 13 | 50 | 26 | 5 | 1 | 4 | 0 | 66 | 7 | 54 |
2018 | None of the above | 16 | 25 | 37 | 6 | 10 | 0 | 6 | 43 | 17 | 24 |
2017 | Client contact centre | 35 | 25 | 8 | 8 | 23 | 0 | 0 | 60 | 32 | 10 |
2017 | Communications or public affairs | 35 | 38 | 10 | 10 | 0 | 7 | 0 | 78 | 11 | 29 |
2017 | Science and technology | 36 | 43 | 7 | 7 | 7 | 0 | 0 | 80 | 14 | 14 |
2017 | Administration and operations | 25 | 31 | 22 | 15 | 2 | 5 | 0 | 59 | 18 | 58 |
2017 | Human resources | 12 | 45 | 37 | 6 | 0 | 0 | 0 | 57 | 6 | 16 |
2017 | Financial management | 38 | 45 | 4 | 4 | 0 | 9 | 0 | 90 | 5 | 21 |
2017 | Information technology | 30 | 39 | 19 | 0 | 11 | 0 | 0 | 70 | 11 | 26 |
2017 | Policy | 21 | 52 | 22 | 6 | 0 | 0 | 0 | 73 | 6 | 19 |
2017 | Project management | 20 | 51 | 20 | 8 | 2 | 0 | 0 | 71 | 10 | 51 |
2017 | None of the above | 34 | 33 | 16 | 5 | 5 | 6 | 0 | 72 | 11 | 35 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 39 | 42 | 14 | 5 | 0 | 0 | 0 | 81 | 5 | 16 |
2018 | Communications or public affairs | 45 | 48 | 2 | 4 | 0 | 2 | 0 | 94 | 4 | 38 |
2018 | Administration and operations | 40 | 39 | 12 | 3 | 3 | 4 | 0 | 82 | 5 | 50 |
2018 | Human resources | 37 | 46 | 17 | 0 | 0 | 0 | 0 | 83 | 0 | 19 |
2018 | Financial management | 55 | 31 | 4 | 0 | 4 | 7 | 0 | 92 | 4 | 20 |
2018 | Information technology | 64 | 36 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 24 |
2018 | Evaluation | 46 | 41 | 0 | 0 | 12 | 0 | 0 | 88 | 12 | 11 |
2018 | Data sciences | 49 | 33 | 12 | 0 | 6 | 0 | 0 | 82 | 6 | 12 |
2018 | Policy | 20 | 45 | 21 | 10 | 0 | 4 | 0 | 67 | 11 | 32 |
2018 | Project management | 52 | 24 | 21 | 0 | 2 | 0 | 0 | 76 | 2 | 53 |
2018 | None of the above | 36 | 30 | 18 | 3 | 6 | 6 | 0 | 71 | 10 | 25 |
2017 | Client contact centre | 43 | 57 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2017 | Communications or public affairs | 48 | 38 | 7 | 7 | 0 | 0 | 0 | 86 | 7 | 29 |
2017 | Science and technology | 50 | 22 | 7 | 14 | 7 | 0 | 0 | 72 | 21 | 14 |
2017 | Administration and operations | 40 | 41 | 13 | 2 | 2 | 2 | 0 | 83 | 3 | 58 |
2017 | Human resources | 12 | 51 | 24 | 13 | 0 | 0 | 0 | 63 | 13 | 16 |
2017 | Financial management | 38 | 43 | 9 | 5 | 0 | 5 | 0 | 86 | 5 | 21 |
2017 | Information technology | 50 | 38 | 4 | 0 | 4 | 4 | 0 | 92 | 4 | 26 |
2017 | Policy | 32 | 26 | 16 | 5 | 6 | 16 | 0 | 69 | 12 | 19 |
2017 | Project management | 47 | 33 | 16 | 0 | 0 | 4 | 0 | 84 | 0 | 51 |
2017 | None of the above | 46 | 35 | 14 | 0 | 3 | 3 | 0 | 83 | 3 | 35 |
2014 | Communications or public affairs | 43 | 42 | 11 | 4 | 0 | 0 | 0 | 85 | 4 | 26 |
2014 | Science and technology | 57 | 24 | 8 | 0 | 0 | 11 | 0 | 91 | 0 | 35 |
2014 | Administration and operations | 47 | 24 | 17 | 3 | 0 | 8 | 0 | 78 | 4 | 92 |
2014 | Human resources | 46 | 47 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 15 |
2014 | Financial management | 47 | 36 | 17 | 0 | 0 | 0 | 0 | 83 | 0 | 17 |
2014 | Information management | 60 | 30 | 10 | 0 | 0 | 0 | 0 | 90 | 0 | 10 |
2014 | Information technology | 70 | 23 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 25 |
2014 | Evaluation | 39 | 8 | 15 | 8 | 0 | 30 | 0 | 67 | 11 | 13 |
2014 | Other services to the public | 46 | 34 | 7 | 13 | 0 | 0 | 0 | 80 | 13 | 15 |
2014 | None of the above | 37 | 42 | 13 | 2 | 2 | 5 | 0 | 83 | 3 | 62 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 48 | 47 | 5 | 0 | 0 | 0 | 0 | 95 | 0 | 16 |
2018 | Communications or public affairs | 46 | 39 | 9 | 6 | 0 | 0 | 0 | 85 | 6 | 38 |
2018 | Administration and operations | 43 | 41 | 8 | 4 | 3 | 1 | 0 | 85 | 7 | 50 |
2018 | Human resources | 47 | 36 | 17 | 0 | 0 | 0 | 0 | 83 | 0 | 19 |
2018 | Financial management | 48 | 34 | 7 | 0 | 7 | 4 | 0 | 85 | 8 | 20 |
2018 | Information technology | 61 | 25 | 14 | 0 | 0 | 0 | 0 | 86 | 0 | 24 |
2018 | Evaluation | 46 | 41 | 0 | 0 | 12 | 0 | 0 | 88 | 12 | 11 |
2018 | Data sciences | 55 | 27 | 12 | 0 | 6 | 0 | 0 | 82 | 6 | 12 |
2018 | Policy | 26 | 51 | 14 | 8 | 0 | 0 | 0 | 77 | 8 | 32 |
2018 | Project management | 47 | 36 | 13 | 2 | 2 | 0 | 0 | 82 | 4 | 52 |
2018 | None of the above | 44 | 38 | 12 | 0 | 6 | 0 | 0 | 81 | 6 | 25 |
2017 | Client contact centre | 43 | 34 | 23 | 0 | 0 | 0 | 0 | 77 | 0 | 10 |
2017 | Communications or public affairs | 48 | 37 | 0 | 14 | 0 | 0 | 0 | 86 | 14 | 29 |
2017 | Science and technology | 35 | 45 | 20 | 0 | 0 | 0 | 0 | 80 | 0 | 14 |
2017 | Administration and operations | 37 | 48 | 10 | 0 | 3 | 2 | 0 | 86 | 4 | 58 |
2017 | Human resources | 25 | 31 | 31 | 6 | 6 | 0 | 0 | 57 | 12 | 16 |
2017 | Financial management | 38 | 49 | 0 | 4 | 4 | 5 | 0 | 91 | 9 | 21 |
2017 | Information technology | 54 | 38 | 4 | 0 | 4 | 0 | 0 | 92 | 4 | 26 |
2017 | Policy | 32 | 47 | 17 | 0 | 0 | 5 | 0 | 83 | 0 | 19 |
2017 | Project management | 45 | 45 | 8 | 0 | 0 | 2 | 0 | 92 | 0 | 51 |
2017 | None of the above | 54 | 27 | 3 | 8 | 3 | 6 | 0 | 86 | 12 | 35 |
2014 | Communications or public affairs | 31 | 54 | 15 | 0 | 0 | 0 | 0 | 85 | 0 | 26 |
2014 | Science and technology | 49 | 37 | 5 | 3 | 3 | 3 | 0 | 89 | 6 | 35 |
2014 | Administration and operations | 41 | 40 | 17 | 2 | 0 | 0 | 0 | 81 | 2 | 92 |
2014 | Human resources | 40 | 40 | 13 | 0 | 7 | 0 | 0 | 80 | 7 | 15 |
2014 | Financial management | 41 | 30 | 12 | 6 | 0 | 11 | 0 | 80 | 7 | 17 |
2014 | Information management | 60 | 30 | 0 | 10 | 0 | 0 | 0 | 90 | 10 | 10 |
2014 | Information technology | 66 | 26 | 0 | 0 | 4 | 4 | 0 | 96 | 4 | 25 |
2014 | Evaluation | 47 | 23 | 8 | 8 | 0 | 15 | 0 | 82 | 9 | 13 |
2014 | Other services to the public | 67 | 20 | 7 | 7 | 0 | 0 | 0 | 87 | 7 | 15 |
2014 | None of the above | 55 | 34 | 5 | 0 | 3 | 3 | 0 | 92 | 3 | 62 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 48 | 52 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 16 |
2018 | Communications or public affairs | 64 | 32 | 2 | 2 | 0 | 0 | 0 | 96 | 2 | 38 |
2018 | Administration and operations | 48 | 29 | 13 | 5 | 4 | 0 | 0 | 77 | 9 | 50 |
2018 | Human resources | 51 | 39 | 10 | 0 | 0 | 0 | 0 | 90 | 0 | 19 |
2018 | Financial management | 58 | 34 | 0 | 4 | 4 | 0 | 0 | 93 | 7 | 20 |
2018 | Information technology | 52 | 39 | 0 | 9 | 0 | 0 | 0 | 91 | 9 | 24 |
2018 | Evaluation | 61 | 20 | 7 | 12 | 0 | 0 | 0 | 80 | 12 | 11 |
2018 | Data sciences | 70 | 18 | 6 | 6 | 0 | 0 | 0 | 88 | 6 | 12 |
2018 | Policy | 36 | 53 | 9 | 0 | 2 | 0 | 0 | 89 | 2 | 32 |
2018 | Project management | 54 | 36 | 4 | 6 | 0 | 0 | 0 | 90 | 6 | 53 |
2018 | None of the above | 60 | 25 | 9 | 0 | 6 | 0 | 0 | 85 | 6 | 25 |
2017 | Client contact centre | 51 | 17 | 8 | 23 | 0 | 0 | 0 | 68 | 23 | 10 |
2017 | Communications or public affairs | 62 | 31 | 4 | 3 | 0 | 0 | 0 | 93 | 3 | 29 |
2017 | Science and technology | 49 | 30 | 21 | 0 | 0 | 0 | 0 | 79 | 0 | 14 |
2017 | Administration and operations | 38 | 43 | 10 | 5 | 4 | 0 | 0 | 81 | 9 | 57 |
2017 | Human resources | 32 | 36 | 25 | 7 | 0 | 0 | 0 | 68 | 7 | 16 |
2017 | Financial management | 48 | 48 | 0 | 4 | 0 | 0 | 0 | 96 | 4 | 21 |
2017 | Information technology | 50 | 31 | 11 | 4 | 4 | 0 | 0 | 81 | 8 | 26 |
2017 | Policy | 31 | 63 | 6 | 0 | 0 | 0 | 0 | 94 | 0 | 19 |
2017 | Project management | 50 | 45 | 2 | 2 | 0 | 0 | 0 | 96 | 2 | 51 |
2017 | None of the above | 61 | 20 | 6 | 8 | 3 | 3 | 0 | 83 | 11 | 35 |
2014 | Communications or public affairs | 58 | 38 | 4 | 0 | 0 | 0 | 0 | 96 | 0 | 26 |
2014 | Science and technology | 47 | 40 | 11 | 3 | 0 | 0 | 0 | 87 | 3 | 35 |
2014 | Administration and operations | 47 | 44 | 9 | 0 | 0 | 0 | 0 | 91 | 0 | 92 |
2014 | Human resources | 47 | 40 | 7 | 0 | 7 | 0 | 0 | 87 | 7 | 15 |
2014 | Financial management | 53 | 41 | 6 | 0 | 0 | 0 | 0 | 94 | 0 | 17 |
2014 | Information management | 70 | 20 | 0 | 10 | 0 | 0 | 0 | 90 | 10 | 10 |
2014 | Information technology | 66 | 26 | 4 | 4 | 0 | 0 | 0 | 92 | 4 | 25 |
2014 | Evaluation | 54 | 23 | 8 | 8 | 8 | 0 | 0 | 77 | 15 | 13 |
2014 | Other services to the public | 66 | 21 | 6 | 7 | 0 | 0 | 0 | 87 | 7 | 15 |
2014 | None of the above | 61 | 32 | 3 | 0 | 3 | 0 | 0 | 93 | 3 | 62 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 39 | 23 | 33 | 5 | 0 | 0 | 0 | 62 | 5 | 16 |
2018 | Communications or public affairs | 49 | 34 | 10 | 7 | 0 | 0 | 0 | 83 | 7 | 38 |
2018 | Administration and operations | 23 | 38 | 19 | 11 | 9 | 0 | 0 | 61 | 20 | 49 |
2018 | Human resources | 21 | 42 | 29 | 7 | 0 | 0 | 0 | 64 | 7 | 18 |
2018 | Financial management | 35 | 23 | 31 | 7 | 4 | 0 | 0 | 58 | 11 | 20 |
2018 | Information technology | 44 | 36 | 12 | 9 | 0 | 0 | 0 | 79 | 9 | 24 |
2018 | Evaluation | 54 | 27 | 20 | 0 | 0 | 0 | 0 | 80 | 0 | 11 |
2018 | Data sciences | 49 | 33 | 6 | 6 | 6 | 0 | 0 | 82 | 12 | 12 |
2018 | Policy | 25 | 31 | 33 | 4 | 6 | 0 | 0 | 57 | 10 | 32 |
2018 | Project management | 29 | 26 | 27 | 14 | 3 | 0 | 0 | 55 | 18 | 53 |
2018 | None of the above | 27 | 41 | 22 | 6 | 3 | 0 | 0 | 69 | 10 | 25 |
2017 | Client contact centre | 43 | 25 | 0 | 32 | 0 | 0 | 0 | 68 | 32 | 10 |
2017 | Communications or public affairs | 66 | 21 | 10 | 3 | 0 | 0 | 0 | 86 | 3 | 29 |
2017 | Science and technology | 42 | 14 | 30 | 14 | 0 | 0 | 0 | 56 | 14 | 14 |
2017 | Administration and operations | 27 | 34 | 20 | 5 | 12 | 0 | 2 | 62 | 18 | 58 |
2017 | Human resources | 18 | 18 | 37 | 20 | 6 | 0 | 0 | 36 | 26 | 16 |
2017 | Financial management | 37 | 32 | 17 | 4 | 9 | 0 | 0 | 70 | 13 | 21 |
2017 | Information technology | 30 | 35 | 27 | 4 | 4 | 0 | 0 | 65 | 8 | 26 |
2017 | Policy | 31 | 31 | 32 | 6 | 0 | 0 | 0 | 62 | 6 | 19 |
2017 | Project management | 27 | 43 | 20 | 10 | 0 | 0 | 0 | 69 | 10 | 51 |
2017 | None of the above | 34 | 42 | 3 | 8 | 13 | 0 | 0 | 76 | 21 | 35 |
2014 | Communications or public affairs | 50 | 38 | 11 | 0 | 0 | 0 | 0 | 89 | 0 | 26 |
2014 | Science and technology | 52 | 32 | 8 | 5 | 3 | 0 | 0 | 84 | 8 | 35 |
2014 | Administration and operations | 41 | 38 | 16 | 3 | 1 | 0 | 0 | 79 | 4 | 92 |
2014 | Human resources | 47 | 47 | 0 | 0 | 7 | 0 | 0 | 93 | 7 | 15 |
2014 | Financial management | 41 | 30 | 30 | 0 | 0 | 0 | 0 | 70 | 0 | 17 |
2014 | Information management | 70 | 20 | 0 | 0 | 10 | 0 | 0 | 90 | 10 | 10 |
2014 | Information technology | 59 | 26 | 0 | 4 | 4 | 8 | 0 | 92 | 8 | 25 |
2014 | Evaluation | 47 | 15 | 23 | 0 | 15 | 0 | 0 | 62 | 15 | 13 |
2014 | Other services to the public | 60 | 7 | 21 | 7 | 6 | 0 | 0 | 66 | 13 | 15 |
2014 | None of the above | 38 | 39 | 11 | 3 | 7 | 2 | 0 | 78 | 10 | 62 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 39 | 27 | 29 | 5 | 0 | 0 | 0 | 66 | 5 | 16 |
2018 | Communications or public affairs | 46 | 35 | 6 | 13 | 0 | 0 | 0 | 81 | 13 | 38 |
2018 | Administration and operations | 26 | 30 | 23 | 12 | 9 | 0 | 0 | 56 | 21 | 49 |
2018 | Human resources | 10 | 56 | 24 | 10 | 0 | 0 | 0 | 66 | 10 | 19 |
2018 | Financial management | 35 | 27 | 21 | 14 | 4 | 0 | 0 | 62 | 18 | 20 |
2018 | Information technology | 41 | 33 | 12 | 14 | 0 | 0 | 0 | 74 | 14 | 24 |
2018 | Evaluation | 54 | 34 | 0 | 12 | 0 | 0 | 0 | 88 | 12 | 11 |
2018 | Data sciences | 55 | 17 | 17 | 6 | 6 | 0 | 0 | 71 | 12 | 12 |
2018 | Policy | 23 | 39 | 25 | 6 | 6 | 0 | 0 | 62 | 12 | 32 |
2018 | Project management | 30 | 29 | 23 | 17 | 1 | 0 | 0 | 59 | 18 | 52 |
2018 | None of the above | 24 | 48 | 19 | 6 | 3 | 0 | 0 | 72 | 10 | 25 |
2017 | Client contact centre | 43 | 25 | 8 | 0 | 23 | 0 | 0 | 68 | 23 | 10 |
2017 | Communications or public affairs | 58 | 24 | 14 | 3 | 0 | 0 | 0 | 83 | 3 | 29 |
2017 | Science and technology | 29 | 35 | 30 | 7 | 0 | 0 | 0 | 63 | 7 | 14 |
2017 | Administration and operations | 28 | 38 | 17 | 7 | 11 | 0 | 0 | 65 | 18 | 57 |
2017 | Human resources | 18 | 18 | 44 | 19 | 0 | 0 | 0 | 36 | 19 | 16 |
2017 | Financial management | 37 | 28 | 17 | 13 | 4 | 0 | 0 | 65 | 17 | 21 |
2017 | Information technology | 26 | 47 | 19 | 4 | 4 | 0 | 0 | 73 | 8 | 26 |
2017 | Policy | 31 | 31 | 27 | 11 | 0 | 0 | 0 | 62 | 11 | 19 |
2017 | Project management | 22 | 49 | 17 | 13 | 0 | 0 | 0 | 71 | 13 | 50 |
2017 | None of the above | 34 | 42 | 6 | 11 | 8 | 0 | 0 | 76 | 19 | 35 |
2014 | Communications or public affairs | 46 | 34 | 15 | 4 | 0 | 0 | 0 | 81 | 4 | 26 |
2014 | Science and technology | 47 | 34 | 5 | 11 | 3 | 0 | 0 | 82 | 13 | 35 |
2014 | Administration and operations | 39 | 40 | 18 | 3 | 0 | 0 | 0 | 79 | 3 | 92 |
2014 | Human resources | 47 | 47 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 15 |
2014 | Financial management | 41 | 35 | 18 | 6 | 0 | 0 | 0 | 76 | 6 | 17 |
2014 | Information management | 60 | 30 | 0 | 0 | 10 | 0 | 0 | 90 | 10 | 10 |
2014 | Information technology | 57 | 27 | 4 | 12 | 0 | 0 | 0 | 84 | 12 | 24 |
2014 | Evaluation | 39 | 30 | 8 | 8 | 15 | 0 | 0 | 69 | 23 | 13 |
2014 | Other services to the public | 60 | 21 | 7 | 7 | 6 | 0 | 0 | 80 | 13 | 15 |
2014 | None of the above | 35 | 44 | 10 | 7 | 3 | 2 | 0 | 80 | 10 | 62 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 38 | 9 | 24 | 29 | 0 | 0 | 0 | 47 | 29 | 16 |
2018 | Communications or public affairs | 38 | 22 | 22 | 8 | 3 | 7 | 0 | 64 | 12 | 38 |
2018 | Administration and operations | 27 | 25 | 17 | 11 | 15 | 5 | 0 | 55 | 27 | 50 |
2018 | Human resources | 10 | 31 | 17 | 24 | 17 | 0 | 0 | 42 | 41 | 19 |
2018 | Financial management | 21 | 23 | 35 | 18 | 4 | 0 | 0 | 44 | 21 | 20 |
2018 | Information technology | 38 | 33 | 17 | 12 | 0 | 0 | 0 | 71 | 12 | 24 |
2018 | Evaluation | 34 | 34 | 20 | 0 | 12 | 0 | 0 | 68 | 12 | 11 |
2018 | Data sciences | 59 | 12 | 12 | 11 | 6 | 0 | 0 | 71 | 17 | 12 |
2018 | Policy | 29 | 16 | 35 | 9 | 10 | 0 | 0 | 46 | 19 | 32 |
2018 | Project management | 31 | 20 | 30 | 11 | 6 | 2 | 0 | 52 | 17 | 53 |
2018 | None of the above | 15 | 35 | 28 | 9 | 3 | 10 | 0 | 55 | 13 | 25 |
2017 | Client contact centre | 43 | 8 | 17 | 8 | 23 | 0 | 0 | 51 | 32 | 10 |
2017 | Communications or public affairs | 46 | 29 | 3 | 15 | 0 | 7 | 0 | 81 | 16 | 28 |
2017 | Science and technology | 21 | 42 | 22 | 7 | 8 | 0 | 0 | 63 | 14 | 14 |
2017 | Administration and operations | 26 | 25 | 15 | 15 | 16 | 3 | 0 | 52 | 32 | 58 |
2017 | Human resources | 12 | 24 | 32 | 19 | 12 | 0 | 0 | 36 | 31 | 16 |
2017 | Financial management | 37 | 19 | 22 | 17 | 4 | 0 | 0 | 56 | 22 | 21 |
2017 | Information technology | 19 | 39 | 31 | 4 | 8 | 0 | 0 | 58 | 11 | 26 |
2017 | Policy | 31 | 21 | 27 | 21 | 0 | 0 | 0 | 52 | 21 | 19 |
2017 | Project management | 27 | 27 | 25 | 18 | 2 | 0 | 0 | 54 | 20 | 51 |
2017 | None of the above | 37 | 16 | 33 | 8 | 5 | 0 | 0 | 54 | 14 | 35 |
2014 | Communications or public affairs | 35 | 34 | 15 | 8 | 8 | 0 | 0 | 69 | 16 | 26 |
2014 | Science and technology | 41 | 21 | 19 | 10 | 3 | 3 | 3 | 66 | 14 | 35 |
2014 | Administration and operations | 32 | 34 | 20 | 9 | 3 | 2 | 0 | 68 | 12 | 92 |
2014 | Human resources | 33 | 47 | 13 | 0 | 7 | 0 | 0 | 80 | 7 | 15 |
2014 | Financial management | 41 | 36 | 6 | 12 | 0 | 6 | 0 | 81 | 13 | 17 |
2014 | Information management | 70 | 0 | 20 | 0 | 10 | 0 | 0 | 70 | 10 | 10 |
2014 | Information technology | 59 | 19 | 7 | 4 | 4 | 8 | 0 | 84 | 8 | 25 |
2014 | Evaluation | 31 | 23 | 30 | 0 | 15 | 0 | 0 | 54 | 15 | 13 |
2014 | Other services to the public | 40 | 40 | 0 | 14 | 6 | 0 | 0 | 80 | 20 | 15 |
2014 | None of the above | 40 | 26 | 16 | 7 | 5 | 6 | 0 | 70 | 12 | 62 |
Mobility and Retention
Survey year | Demographic | Yes (%) |
No (%) |
Not Sure (%) |
Total responses |
---|---|---|---|---|---|
2018 | Client contact centre | 47 | 33 | 20 | 16 |
2018 | Communications or public affairs | 37 | 36 | 27 | 39 |
2018 | Administration and operations | 39 | 22 | 39 | 51 |
2018 | Human resources | 40 | 31 | 28 | 18 |
2018 | Financial management | 29 | 31 | 40 | 20 |
2018 | Information technology | 25 | 40 | 35 | 26 |
2018 | Evaluation | 7 | 54 | 39 | 11 |
2018 | Data sciences | 33 | 55 | 12 | 12 |
2018 | Policy | 30 | 16 | 54 | 32 |
2018 | Project management | 41 | 17 | 41 | 53 |
2018 | None of the above | 13 | 30 | 57 | 25 |
2017 | Client contact centre | 49 | 17 | 35 | 10 |
2017 | Communications or public affairs | 14 | 55 | 31 | 29 |
2017 | Science and technology | 15 | 35 | 49 | 14 |
2017 | Administration and operations | 35 | 25 | 40 | 58 |
2017 | Human resources | 51 | 12 | 36 | 16 |
2017 | Financial management | 14 | 42 | 44 | 21 |
2017 | Information technology | 19 | 23 | 58 | 26 |
2017 | Policy | 20 | 16 | 64 | 19 |
2017 | Project management | 28 | 32 | 40 | 50 |
2017 | None of the above | 19 | 32 | 49 | 35 |
2014 | Communications or public affairs | 31 | 31 | 38 | 26 |
2014 | Science and technology | 30 | 31 | 40 | 35 |
2014 | Administration and operations | 26 | 38 | 36 | 92 |
2014 | Human resources | 46 | 27 | 26 | 15 |
2014 | Financial management | 35 | 29 | 36 | 17 |
2014 | Information management | 20 | 70 | 10 | 10 |
2014 | Information technology | 11 | 53 | 36 | 25 |
2014 | Evaluation | 23 | 46 | 31 | 13 |
2014 | Other services to the public | 34 | 39 | 27 | 15 |
2014 | None of the above | 36 | 36 | 29 | 62 |
Survey year | Demographic | To retire (%) |
To pursue another position within my department or agency (%) |
To pursue a position in another department or agency (%) |
To pursue a position outside the federal public service (%) |
End of my term, casual or student employment (%) |
Other (%) |
Total responses |
---|---|---|---|---|---|---|---|---|
2018 | Communications or public affairs | 14 | 5 | 62 | 0 | 18 | 0 | 14 |
2018 | Administration and operations | 10 | 36 | 54 | 0 | 0 | 0 | 19 |
2018 | Policy | 8 | 29 | 34 | 16 | 14 | 0 | 10 |
2018 | Project management | 0 | 50 | 35 | 5 | 5 | 5 | 21 |
2017 | Administration and operations | 5 | 44 | 51 | 0 | 0 | 0 | 19 |
2017 | Project management | 7 | 29 | 57 | 0 | 7 | 0 | 14 |
2014 | Science and technology | 0 | 27 | 55 | 18 | 9999 | 0 | 10 |
2014 | Administration and operations | 12 | 54 | 25 | 0 | 9999 | 8 | 24 |
2014 | None of the above | 0 | 45 | 41 | 4 | 9999 | 9 | 22 |
Harassment
Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2018 | Administration and operations | 18 | 82 | 51 |
2018 | Human resources | 27 | 73 | 19 |
2018 | Financial management | 19 | 81 | 19 |
2018 | Project management | 14 | 86 | 53 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 24 | 19 | 19 | 0 | 0 | 33 | 5 | 69 | 0 | 16 |
2018 | Communications or public affairs | 16 | 27 | 16 | 11 | 0 | 27 | 3 | 61 | 16 | 39 |
2018 | Administration and operations | 9 | 19 | 20 | 15 | 3 | 24 | 10 | 43 | 27 | 50 |
2018 | Human resources | 17 | 38 | 4 | 14 | 0 | 14 | 13 | 75 | 19 | 19 |
2018 | Financial management | 23 | 10 | 18 | 4 | 7 | 27 | 10 | 54 | 18 | 20 |
2018 | Information technology | 26 | 14 | 8 | 3 | 0 | 36 | 13 | 78 | 6 | 26 |
2018 | Evaluation | 14 | 12 | 14 | 7 | 12 | 27 | 12 | 44 | 32 | 11 |
2018 | Data sciences | 6 | 0 | 12 | 11 | 0 | 61 | 11 | 21 | 37 | 12 |
2018 | Policy | 9 | 9 | 19 | 6 | 6 | 40 | 11 | 35 | 26 | 31 |
2018 | Project management | 19 | 4 | 24 | 7 | 1 | 26 | 19 | 42 | 15 | 52 |
2018 | None of the above | 9 | 11 | 13 | 3 | 6 | 42 | 15 | 47 | 23 | 25 |
2017 | Client contact centre | 17 | 18 | 8 | 17 | 0 | 32 | 8 | 58 | 28 | 10 |
2017 | Communications or public affairs | 17 | 27 | 10 | 7 | 0 | 34 | 4 | 72 | 11 | 29 |
2017 | Science and technology | 20 | 23 | 7 | 0 | 14 | 29 | 7 | 67 | 22 | 14 |
2017 | Administration and operations | 17 | 26 | 15 | 2 | 5 | 22 | 14 | 66 | 11 | 58 |
2017 | Human resources | 18 | 32 | 38 | 0 | 0 | 12 | 0 | 57 | 0 | 16 |
2017 | Financial management | 17 | 13 | 5 | 4 | 4 | 48 | 9 | 69 | 20 | 21 |
2017 | Information technology | 27 | 8 | 15 | 0 | 0 | 23 | 27 | 70 | 0 | 26 |
2017 | Policy | 5 | 27 | 22 | 0 | 0 | 31 | 16 | 59 | 0 | 19 |
2017 | Project management | 12 | 15 | 18 | 4 | 0 | 39 | 12 | 56 | 8 | 51 |
2017 | None of the above | 8 | 6 | 19 | 3 | 19 | 27 | 19 | 25 | 41 | 35 |
2014 | Communications or public affairs | 12 | 11 | 23 | 8 | 4 | 43 | 0 | 40 | 20 | 26 |
2014 | Science and technology | 25 | 11 | 5 | 5 | 3 | 43 | 8 | 73 | 16 | 35 |
2014 | Administration and operations | 12 | 21 | 17 | 11 | 3 | 27 | 9 | 51 | 22 | 92 |
2014 | Human resources | 7 | 47 | 7 | 7 | 7 | 26 | 0 | 73 | 18 | 15 |
2014 | Financial management | 6 | 0 | 24 | 0 | 6 | 41 | 24 | 17 | 17 | 17 |
2014 | Information management | 10 | 30 | 10 | 10 | 0 | 20 | 20 | 67 | 17 | 10 |
2014 | Information technology | 19 | 7 | 19 | 11 | 0 | 32 | 11 | 47 | 20 | 25 |
2014 | Evaluation | 8 | 8 | 15 | 0 | 8 | 46 | 15 | 41 | 20 | 13 |
2014 | Other services to the public | 13 | 21 | 26 | 7 | 13 | 20 | 0 | 42 | 25 | 15 |
2014 | None of the above | 13 | 13 | 24 | 5 | 8 | 35 | 2 | 41 | 21 | 62 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 25 | 35 | 35 | 0 | 0 | 5 | 0 | 63 | 0 | 15 |
2018 | Communications or public affairs | 16 | 56 | 18 | 6 | 0 | 3 | 0 | 75 | 6 | 39 |
2018 | Administration and operations | 18 | 46 | 15 | 11 | 0 | 8 | 2 | 72 | 12 | 51 |
2018 | Human resources | 47 | 38 | 0 | 7 | 0 | 7 | 0 | 92 | 8 | 18 |
2018 | Financial management | 40 | 36 | 14 | 0 | 4 | 7 | 0 | 81 | 4 | 20 |
2018 | Information technology | 42 | 41 | 6 | 0 | 0 | 11 | 0 | 93 | 0 | 26 |
2018 | Evaluation | 34 | 34 | 7 | 0 | 12 | 0 | 12 | 78 | 14 | 11 |
2018 | Data sciences | 11 | 33 | 33 | 6 | 0 | 17 | 0 | 53 | 7 | 12 |
2018 | Policy | 28 | 26 | 23 | 7 | 6 | 10 | 0 | 60 | 15 | 31 |
2018 | Project management | 30 | 30 | 14 | 6 | 2 | 14 | 3 | 73 | 10 | 52 |
2018 | None of the above | 27 | 26 | 19 | 0 | 3 | 22 | 3 | 70 | 4 | 25 |
2017 | Client contact centre | 35 | 25 | 32 | 8 | 0 | 0 | 0 | 60 | 8 | 10 |
2017 | Communications or public affairs | 34 | 42 | 7 | 7 | 0 | 10 | 0 | 84 | 8 | 29 |
2017 | Science and technology | 43 | 21 | 14 | 0 | 14 | 7 | 0 | 69 | 15 | 14 |
2017 | Administration and operations | 34 | 41 | 12 | 7 | 2 | 3 | 2 | 78 | 9 | 58 |
2017 | Human resources | 18 | 50 | 25 | 6 | 0 | 0 | 0 | 68 | 6 | 16 |
2017 | Financial management | 38 | 22 | 18 | 0 | 4 | 18 | 0 | 73 | 5 | 21 |
2017 | Information technology | 36 | 32 | 16 | 0 | 0 | 16 | 0 | 81 | 0 | 25 |
2017 | Policy | 16 | 37 | 33 | 0 | 0 | 15 | 0 | 62 | 0 | 19 |
2017 | Project management | 25 | 35 | 22 | 2 | 0 | 16 | 0 | 72 | 2 | 51 |
2017 | None of the above | 26 | 25 | 27 | 6 | 8 | 6 | 3 | 56 | 15 | 35 |
2014 | Communications or public affairs | 35 | 31 | 19 | 0 | 0 | 15 | 0 | 78 | 0 | 26 |
2014 | Science and technology | 33 | 32 | 10 | 0 | 3 | 21 | 0 | 83 | 3 | 35 |
2014 | Administration and operations | 24 | 43 | 23 | 2 | 0 | 6 | 2 | 72 | 2 | 92 |
2014 | Human resources | 13 | 74 | 0 | 13 | 0 | 0 | 0 | 87 | 13 | 15 |
2014 | Financial management | 24 | 18 | 23 | 12 | 0 | 17 | 6 | 54 | 15 | 17 |
2014 | Information management | 50 | 0 | 10 | 10 | 0 | 20 | 10 | 71 | 14 | 10 |
2014 | Information technology | 34 | 11 | 39 | 4 | 4 | 8 | 0 | 49 | 8 | 25 |
2014 | Evaluation | 15 | 38 | 15 | 8 | 8 | 15 | 0 | 64 | 18 | 13 |
2014 | Other services to the public | 40 | 14 | 26 | 20 | 0 | 0 | 0 | 54 | 20 | 15 |
2014 | None of the above | 29 | 34 | 10 | 5 | 7 | 16 | 0 | 75 | 14 | 62 |
Discrimination
Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2018 | Client contact centre | 0 | 100 | 16 |
2018 | Administration and operations | 14 | 86 | 51 |
2018 | Information technology | 0 | 100 | 26 |
2018 | Data sciences | 0 | 100 | 12 |
2018 | Policy | 0 | 100 | 32 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 24 | 14 | 33 | 0 | 0 | 29 | 0 | 54 | 0 | 16 |
2018 | Communications or public affairs | 22 | 22 | 17 | 4 | 0 | 31 | 5 | 68 | 6 | 38 |
2018 | Administration and operations | 17 | 15 | 18 | 9 | 1 | 34 | 6 | 53 | 17 | 51 |
2018 | Human resources | 24 | 38 | 4 | 7 | 0 | 15 | 13 | 86 | 9 | 19 |
2018 | Financial management | 23 | 10 | 22 | 0 | 4 | 37 | 4 | 57 | 6 | 20 |
2018 | Information technology | 29 | 14 | 8 | 0 | 0 | 31 | 18 | 84 | 0 | 26 |
2018 | Evaluation | 14 | 20 | 14 | 0 | 12 | 27 | 12 | 56 | 21 | 11 |
2018 | Data sciences | 0 | 12 | 0 | 6 | 0 | 71 | 11 | 67 | 33 | 12 |
2018 | Policy | 6 | 2 | 27 | 4 | 0 | 54 | 6 | 21 | 10 | 32 |
2018 | Project management | 22 | 11 | 15 | 2 | 1 | 36 | 13 | 64 | 7 | 53 |
2018 | None of the above | 4 | 12 | 11 | 4 | 4 | 52 | 14 | 47 | 21 | 23 |
2017 | Client contact centre | 18 | 0 | 17 | 0 | 0 | 32 | 34 | 51 | 0 | 10 |
2017 | Communications or public affairs | 17 | 3 | 17 | 3 | 0 | 49 | 10 | 50 | 8 | 29 |
2017 | Science and technology | 20 | 15 | 14 | 0 | 0 | 44 | 7 | 72 | 0 | 14 |
2017 | Administration and operations | 19 | 21 | 10 | 5 | 4 | 33 | 8 | 68 | 15 | 57 |
2017 | Human resources | 13 | 20 | 34 | 0 | 7 | 20 | 8 | 45 | 9 | 15 |
2017 | Financial management | 17 | 9 | 9 | 0 | 4 | 56 | 4 | 65 | 11 | 21 |
2017 | Information technology | 23 | 4 | 15 | 0 | 0 | 39 | 19 | 64 | 0 | 26 |
2017 | Policy | 5 | 16 | 11 | 0 | 0 | 47 | 21 | 66 | 0 | 19 |
2017 | Project management | 10 | 18 | 10 | 2 | 0 | 49 | 12 | 71 | 5 | 51 |
2017 | None of the above | 11 | 11 | 14 | 3 | 5 | 38 | 19 | 50 | 18 | 35 |
2014 | Communications or public affairs | 16 | 15 | 19 | 0 | 0 | 50 | 0 | 62 | 0 | 26 |
2014 | Science and technology | 22 | 11 | 5 | 0 | 0 | 51 | 11 | 87 | 0 | 35 |
2014 | Administration and operations | 10 | 12 | 24 | 1 | 0 | 42 | 11 | 47 | 2 | 92 |
2014 | Human resources | 13 | 27 | 13 | 7 | 0 | 40 | 0 | 66 | 11 | 15 |
2014 | Financial management | 6 | 18 | 12 | 6 | 0 | 47 | 12 | 57 | 14 | 17 |
2014 | Information management | 10 | 20 | 0 | 0 | 0 | 60 | 10 | 100 | 0 | 10 |
2014 | Information technology | 19 | 7 | 23 | 0 | 0 | 47 | 4 | 54 | 0 | 25 |
2014 | Evaluation | 8 | 0 | 0 | 0 | 0 | 62 | 31 | 100 | 0 | 13 |
2014 | Other services to the public | 6 | 14 | 20 | 6 | 0 | 54 | 0 | 44 | 14 | 15 |
2014 | None of the above | 11 | 11 | 19 | 0 | 3 | 47 | 8 | 50 | 7 | 62 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 24 | 23 | 38 | 0 | 0 | 15 | 0 | 55 | 0 | 16 |
2018 | Communications or public affairs | 30 | 43 | 16 | 6 | 0 | 5 | 0 | 77 | 6 | 38 |
2018 | Administration and operations | 23 | 40 | 17 | 5 | 0 | 12 | 2 | 74 | 6 | 51 |
2018 | Human resources | 41 | 42 | 10 | 7 | 0 | 0 | 0 | 83 | 7 | 19 |
2018 | Financial management | 40 | 32 | 11 | 0 | 4 | 13 | 0 | 83 | 4 | 20 |
2018 | Information technology | 45 | 35 | 6 | 3 | 0 | 11 | 0 | 90 | 3 | 26 |
2018 | Evaluation | 41 | 27 | 7 | 0 | 12 | 0 | 12 | 78 | 14 | 11 |
2018 | Data sciences | 21 | 29 | 27 | 0 | 0 | 23 | 0 | 65 | 0 | 12 |
2018 | Policy | 27 | 15 | 21 | 6 | 0 | 31 | 0 | 61 | 9 | 32 |
2018 | Project management | 30 | 24 | 14 | 3 | 0 | 25 | 3 | 75 | 5 | 53 |
2018 | None of the above | 26 | 24 | 17 | 0 | 3 | 23 | 7 | 71 | 5 | 24 |
2017 | Client contact centre | 26 | 49 | 17 | 0 | 0 | 0 | 8 | 82 | 0 | 10 |
2017 | Communications or public affairs | 45 | 27 | 7 | 0 | 0 | 21 | 0 | 91 | 0 | 29 |
2017 | Science and technology | 36 | 37 | 14 | 0 | 0 | 14 | 0 | 84 | 0 | 14 |
2017 | Administration and operations | 26 | 37 | 12 | 5 | 2 | 15 | 3 | 77 | 8 | 58 |
2017 | Human resources | 18 | 31 | 32 | 12 | 0 | 0 | 7 | 53 | 13 | 16 |
2017 | Financial management | 25 | 22 | 18 | 4 | 4 | 23 | 4 | 63 | 12 | 21 |
2017 | Information technology | 46 | 12 | 15 | 0 | 0 | 23 | 4 | 79 | 0 | 26 |
2017 | Policy | 16 | 31 | 22 | 6 | 0 | 26 | 0 | 63 | 7 | 19 |
2017 | Project management | 25 | 41 | 12 | 2 | 0 | 20 | 0 | 83 | 2 | 51 |
2017 | None of the above | 32 | 16 | 22 | 5 | 5 | 14 | 5 | 59 | 13 | 35 |
2014 | Communications or public affairs | 27 | 31 | 19 | 0 | 0 | 23 | 0 | 76 | 0 | 26 |
2014 | Science and technology | 39 | 21 | 8 | 0 | 0 | 29 | 3 | 88 | 0 | 35 |
2014 | Administration and operations | 20 | 35 | 15 | 1 | 0 | 23 | 5 | 77 | 2 | 92 |
2014 | Human resources | 19 | 61 | 7 | 13 | 0 | 0 | 0 | 80 | 13 | 15 |
2014 | Financial management | 18 | 23 | 18 | 6 | 0 | 35 | 0 | 64 | 9 | 17 |
2014 | Information management | 50 | 20 | 0 | 0 | 0 | 20 | 10 | 100 | 0 | 10 |
2014 | Information technology | 34 | 15 | 25 | 0 | 0 | 26 | 0 | 67 | 0 | 25 |
2014 | Evaluation | 15 | 30 | 0 | 8 | 0 | 31 | 15 | 86 | 14 | 13 |
2014 | Other services to the public | 36 | 15 | 14 | 0 | 0 | 29 | 7 | 78 | 0 | 14 |
2014 | None of the above | 32 | 27 | 11 | 2 | 2 | 24 | 2 | 80 | 4 | 62 |
Stress and Well-Being
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 53 | 28 | 5 | 9 | 0 | 0 | 5 | 85 | 9 | 16 |
2018 | Communications or public affairs | 42 | 28 | 21 | 5 | 4 | 0 | 0 | 70 | 9 | 39 |
2018 | Administration and operations | 54 | 24 | 9 | 8 | 5 | 0 | 0 | 77 | 13 | 49 |
2018 | Human resources | 59 | 21 | 14 | 0 | 7 | 0 | 0 | 79 | 7 | 19 |
2018 | Financial management | 25 | 37 | 14 | 17 | 7 | 0 | 0 | 63 | 23 | 20 |
2018 | Information technology | 33 | 50 | 14 | 3 | 0 | 0 | 0 | 83 | 3 | 25 |
2018 | Evaluation | 50 | 14 | 22 | 7 | 0 | 0 | 7 | 69 | 8 | 11 |
2018 | Data sciences | 71 | 12 | 11 | 0 | 6 | 0 | 0 | 83 | 6 | 12 |
2018 | Policy | 57 | 26 | 9 | 0 | 6 | 0 | 2 | 84 | 7 | 31 |
2018 | Project management | 47 | 25 | 22 | 1 | 2 | 0 | 3 | 74 | 4 | 53 |
2018 | None of the above | 48 | 22 | 9 | 15 | 3 | 0 | 3 | 72 | 18 | 25 |
2017 | Client contact centre | 68 | 32 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2017 | Communications or public affairs | 59 | 20 | 3 | 3 | 4 | 0 | 10 | 88 | 8 | 29 |
2017 | Science and technology | 58 | 7 | 14 | 14 | 7 | 0 | 0 | 65 | 21 | 14 |
2017 | Administration and operations | 49 | 34 | 7 | 7 | 2 | 0 | 2 | 84 | 9 | 58 |
2017 | Human resources | 32 | 28 | 21 | 0 | 13 | 0 | 6 | 64 | 14 | 15 |
2017 | Financial management | 62 | 26 | 4 | 4 | 0 | 0 | 3 | 91 | 4 | 21 |
2017 | Information technology | 55 | 15 | 12 | 8 | 8 | 0 | 4 | 72 | 16 | 26 |
2017 | Policy | 47 | 37 | 11 | 0 | 5 | 0 | 0 | 84 | 5 | 19 |
2017 | Project management | 48 | 27 | 15 | 6 | 2 | 0 | 2 | 77 | 8 | 51 |
2017 | None of the above | 52 | 27 | 8 | 3 | 10 | 0 | 0 | 79 | 13 | 35 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 14 | 19 | 28 | 24 | 15 | 0 | 0 | 33 | 39 | 16 |
2018 | Communications or public affairs | 13 | 27 | 24 | 28 | 9 | 0 | 0 | 40 | 36 | 39 |
2018 | Administration and operations | 7 | 23 | 33 | 23 | 15 | 0 | 0 | 30 | 38 | 49 |
2018 | Human resources | 7 | 4 | 22 | 37 | 31 | 0 | 0 | 10 | 68 | 19 |
2018 | Financial management | 0 | 27 | 37 | 28 | 7 | 0 | 0 | 27 | 36 | 20 |
2018 | Information technology | 19 | 30 | 27 | 14 | 9 | 0 | 0 | 50 | 23 | 25 |
2018 | Evaluation | 7 | 27 | 32 | 14 | 12 | 0 | 7 | 36 | 29 | 11 |
2018 | Data sciences | 12 | 33 | 32 | 11 | 12 | 0 | 0 | 45 | 23 | 12 |
2018 | Policy | 4 | 17 | 42 | 27 | 9 | 0 | 0 | 22 | 36 | 31 |
2018 | Project management | 15 | 25 | 39 | 10 | 11 | 0 | 0 | 41 | 21 | 53 |
2018 | None of the above | 12 | 30 | 27 | 18 | 13 | 0 | 0 | 42 | 31 | 25 |
2017 | Client contact centre | 25 | 26 | 8 | 32 | 8 | 0 | 0 | 51 | 40 | 10 |
2017 | Communications or public affairs | 11 | 35 | 34 | 10 | 10 | 0 | 0 | 45 | 20 | 29 |
2017 | Science and technology | 14 | 35 | 15 | 7 | 29 | 0 | 0 | 49 | 36 | 14 |
2017 | Administration and operations | 12 | 34 | 22 | 17 | 15 | 0 | 0 | 46 | 32 | 58 |
2017 | Human resources | 6 | 12 | 24 | 33 | 25 | 0 | 0 | 18 | 57 | 16 |
2017 | Financial management | 21 | 26 | 19 | 8 | 27 | 0 | 0 | 47 | 34 | 21 |
2017 | Information technology | 15 | 38 | 15 | 28 | 4 | 0 | 0 | 53 | 32 | 26 |
2017 | Policy | 11 | 20 | 32 | 32 | 6 | 0 | 0 | 31 | 37 | 19 |
2017 | Project management | 10 | 17 | 31 | 18 | 24 | 0 | 0 | 27 | 41 | 51 |
2017 | None of the above | 21 | 15 | 28 | 22 | 14 | 0 | 0 | 37 | 36 | 35 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 14 | 24 | 42 | 15 | 5 | 0 | 0 | 38 | 20 | 16 |
2018 | Communications or public affairs | 11 | 32 | 27 | 27 | 2 | 0 | 0 | 43 | 29 | 39 |
2018 | Administration and operations | 12 | 34 | 22 | 20 | 12 | 0 | 0 | 46 | 32 | 49 |
2018 | Human resources | 7 | 16 | 22 | 21 | 26 | 0 | 7 | 25 | 51 | 18 |
2018 | Financial management | 0 | 40 | 36 | 16 | 9 | 0 | 0 | 40 | 25 | 18 |
2018 | Information technology | 19 | 31 | 28 | 16 | 3 | 0 | 3 | 52 | 20 | 26 |
2018 | Evaluation | 7 | 27 | 32 | 14 | 12 | 0 | 7 | 36 | 29 | 11 |
2018 | Data sciences | 23 | 44 | 11 | 23 | 0 | 0 | 0 | 67 | 23 | 12 |
2018 | Policy | 4 | 40 | 37 | 6 | 13 | 0 | 0 | 44 | 19 | 32 |
2018 | Project management | 14 | 36 | 28 | 14 | 8 | 0 | 0 | 50 | 22 | 53 |
2018 | None of the above | 18 | 33 | 19 | 27 | 3 | 0 | 0 | 51 | 31 | 25 |
2017 | Client contact centre | 34 | 26 | 8 | 0 | 32 | 0 | 0 | 60 | 32 | 10 |
2017 | Communications or public affairs | 18 | 24 | 27 | 27 | 3 | 0 | 0 | 42 | 31 | 29 |
2017 | Science and technology | 14 | 42 | 8 | 36 | 0 | 0 | 0 | 56 | 36 | 14 |
2017 | Administration and operations | 22 | 19 | 34 | 10 | 15 | 0 | 0 | 41 | 26 | 58 |
2017 | Human resources | 6 | 36 | 25 | 20 | 12 | 0 | 0 | 43 | 32 | 16 |
2017 | Financial management | 16 | 32 | 25 | 9 | 17 | 0 | 0 | 48 | 27 | 21 |
2017 | Information technology | 8 | 42 | 32 | 12 | 8 | 0 | 0 | 49 | 19 | 26 |
2017 | Policy | 5 | 31 | 26 | 38 | 0 | 0 | 0 | 36 | 38 | 19 |
2017 | Project management | 10 | 21 | 43 | 20 | 6 | 0 | 0 | 31 | 26 | 51 |
2017 | None of the above | 21 | 19 | 30 | 8 | 22 | 0 | 0 | 40 | 30 | 35 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 14 | 19 | 23 | 24 | 20 | 0 | 0 | 33 | 44 | 16 |
2018 | Communications or public affairs | 27 | 28 | 23 | 12 | 11 | 0 | 0 | 54 | 23 | 39 |
2018 | Administration and operations | 16 | 22 | 12 | 31 | 18 | 3 | 0 | 39 | 49 | 49 |
2018 | Human resources | 10 | 4 | 31 | 24 | 31 | 0 | 0 | 14 | 55 | 19 |
2018 | Financial management | 0 | 21 | 53 | 11 | 7 | 0 | 7 | 23 | 20 | 20 |
2018 | Information technology | 17 | 39 | 14 | 18 | 9 | 0 | 3 | 58 | 28 | 26 |
2018 | Evaluation | 7 | 34 | 20 | 20 | 12 | 0 | 7 | 44 | 35 | 11 |
2018 | Data sciences | 23 | 17 | 38 | 12 | 11 | 0 | 0 | 39 | 23 | 12 |
2018 | Policy | 10 | 36 | 28 | 17 | 9 | 0 | 0 | 46 | 26 | 32 |
2018 | Project management | 10 | 32 | 14 | 29 | 14 | 1 | 0 | 42 | 43 | 53 |
2018 | None of the above | 12 | 12 | 36 | 24 | 10 | 0 | 6 | 26 | 36 | 25 |
2017 | Client contact centre | 17 | 17 | 25 | 9 | 32 | 0 | 0 | 34 | 41 | 10 |
2017 | Communications or public affairs | 17 | 24 | 38 | 14 | 7 | 0 | 0 | 41 | 20 | 29 |
2017 | Science and technology | 0 | 50 | 29 | 7 | 14 | 0 | 0 | 50 | 21 | 14 |
2017 | Administration and operations | 20 | 27 | 20 | 18 | 15 | 0 | 0 | 47 | 33 | 58 |
2017 | Human resources | 6 | 12 | 25 | 32 | 24 | 0 | 0 | 18 | 56 | 16 |
2017 | Financial management | 34 | 23 | 12 | 9 | 22 | 0 | 0 | 57 | 31 | 21 |
2017 | Information technology | 11 | 31 | 27 | 27 | 4 | 0 | 0 | 42 | 31 | 26 |
2017 | Policy | 10 | 21 | 43 | 27 | 0 | 0 | 0 | 31 | 27 | 19 |
2017 | Project management | 12 | 18 | 25 | 19 | 26 | 0 | 0 | 29 | 45 | 51 |
2017 | None of the above | 24 | 11 | 33 | 8 | 24 | 0 | 0 | 35 | 32 | 35 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 28 | 27 | 10 | 25 | 5 | 0 | 5 | 57 | 32 | 16 |
2018 | Communications or public affairs | 39 | 22 | 24 | 7 | 7 | 0 | 2 | 62 | 14 | 39 |
2018 | Administration and operations | 33 | 24 | 23 | 7 | 8 | 0 | 5 | 61 | 15 | 49 |
2018 | Human resources | 17 | 11 | 44 | 10 | 17 | 0 | 0 | 28 | 27 | 19 |
2018 | Financial management | 27 | 34 | 11 | 8 | 4 | 0 | 17 | 73 | 14 | 20 |
2018 | Information technology | 24 | 37 | 19 | 9 | 0 | 0 | 11 | 69 | 10 | 26 |
2018 | Evaluation | 41 | 32 | 7 | 20 | 0 | 0 | 0 | 73 | 20 | 11 |
2018 | Data sciences | 67 | 21 | 12 | 0 | 0 | 0 | 0 | 88 | 0 | 12 |
2018 | Policy | 32 | 27 | 32 | 2 | 7 | 0 | 0 | 59 | 9 | 31 |
2018 | Project management | 35 | 30 | 14 | 12 | 9 | 0 | 0 | 65 | 21 | 53 |
2018 | None of the above | 27 | 27 | 28 | 12 | 6 | 0 | 0 | 53 | 19 | 25 |
2017 | Client contact centre | 74 | 18 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 10 |
2017 | Communications or public affairs | 38 | 38 | 17 | 3 | 3 | 0 | 0 | 76 | 7 | 29 |
2017 | Science and technology | 20 | 35 | 22 | 15 | 7 | 0 | 0 | 56 | 22 | 14 |
2017 | Administration and operations | 37 | 24 | 17 | 10 | 11 | 0 | 2 | 62 | 21 | 58 |
2017 | Human resources | 12 | 24 | 19 | 19 | 19 | 0 | 6 | 39 | 41 | 16 |
2017 | Financial management | 39 | 27 | 8 | 14 | 9 | 0 | 4 | 69 | 23 | 21 |
2017 | Information technology | 30 | 16 | 27 | 16 | 4 | 0 | 8 | 50 | 21 | 26 |
2017 | Policy | 21 | 26 | 32 | 11 | 6 | 5 | 0 | 49 | 17 | 19 |
2017 | Project management | 25 | 25 | 20 | 16 | 12 | 0 | 2 | 51 | 28 | 51 |
2017 | None of the above | 34 | 22 | 17 | 14 | 11 | 0 | 3 | 57 | 26 | 35 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 10 | 41 | 24 | 20 | 5 | 0 | 0 | 51 | 25 | 16 |
2018 | Communications or public affairs | 26 | 23 | 23 | 19 | 9 | 0 | 0 | 49 | 28 | 39 |
2018 | Administration and operations | 22 | 32 | 24 | 14 | 5 | 0 | 3 | 56 | 19 | 49 |
2018 | Human resources | 13 | 24 | 22 | 10 | 24 | 0 | 7 | 40 | 36 | 19 |
2018 | Financial management | 4 | 41 | 27 | 14 | 14 | 0 | 0 | 45 | 28 | 20 |
2018 | Information technology | 43 | 27 | 14 | 5 | 11 | 0 | 0 | 70 | 16 | 26 |
2018 | Evaluation | 7 | 34 | 37 | 22 | 0 | 0 | 0 | 41 | 22 | 11 |
2018 | Data sciences | 50 | 23 | 17 | 11 | 0 | 0 | 0 | 73 | 11 | 12 |
2018 | Policy | 27 | 31 | 22 | 13 | 7 | 0 | 0 | 58 | 20 | 32 |
2018 | Project management | 28 | 28 | 22 | 7 | 16 | 0 | 0 | 56 | 22 | 52 |
2018 | None of the above | 32 | 27 | 19 | 12 | 10 | 0 | 0 | 60 | 22 | 25 |
2017 | Client contact centre | 25 | 43 | 23 | 8 | 0 | 0 | 0 | 68 | 8 | 10 |
2017 | Communications or public affairs | 35 | 28 | 27 | 10 | 0 | 0 | 0 | 63 | 10 | 29 |
2017 | Science and technology | 14 | 28 | 14 | 37 | 7 | 0 | 0 | 42 | 44 | 14 |
2017 | Administration and operations | 24 | 26 | 21 | 18 | 12 | 0 | 0 | 50 | 30 | 57 |
2017 | Human resources | 12 | 12 | 39 | 25 | 12 | 0 | 0 | 24 | 37 | 16 |
2017 | Financial management | 38 | 26 | 18 | 0 | 17 | 0 | 0 | 65 | 17 | 21 |
2017 | Information technology | 38 | 31 | 20 | 4 | 8 | 0 | 0 | 69 | 12 | 26 |
2017 | Policy | 36 | 11 | 32 | 16 | 6 | 0 | 0 | 47 | 21 | 19 |
2017 | Project management | 27 | 25 | 21 | 8 | 18 | 0 | 0 | 52 | 26 | 51 |
2017 | None of the above | 30 | 19 | 25 | 20 | 6 | 0 | 0 | 49 | 26 | 34 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 47 | 38 | 10 | 5 | 0 | 0 | 0 | 85 | 5 | 16 |
2018 | Communications or public affairs | 18 | 37 | 20 | 18 | 4 | 3 | 0 | 57 | 22 | 39 |
2018 | Administration and operations | 14 | 28 | 36 | 15 | 3 | 2 | 1 | 44 | 19 | 51 |
2018 | Human resources | 10 | 30 | 24 | 14 | 21 | 0 | 0 | 41 | 35 | 19 |
2018 | Financial management | 23 | 15 | 41 | 7 | 14 | 0 | 0 | 38 | 21 | 20 |
2018 | Information technology | 27 | 43 | 20 | 5 | 0 | 0 | 5 | 74 | 5 | 26 |
2018 | Evaluation | 14 | 32 | 39 | 14 | 0 | 0 | 0 | 46 | 14 | 11 |
2018 | Data sciences | 29 | 53 | 0 | 18 | 0 | 0 | 0 | 82 | 18 | 11 |
2018 | Policy | 19 | 29 | 42 | 4 | 6 | 0 | 0 | 48 | 10 | 32 |
2018 | Project management | 20 | 47 | 26 | 5 | 2 | 0 | 0 | 67 | 8 | 54 |
2018 | None of the above | 19 | 23 | 31 | 13 | 3 | 0 | 11 | 47 | 18 | 25 |
2017 | Client contact centre | 51 | 8 | 8 | 32 | 0 | 0 | 0 | 60 | 32 | 10 |
2017 | Communications or public affairs | 41 | 10 | 38 | 10 | 0 | 0 | 0 | 52 | 10 | 29 |
2017 | Science and technology | 21 | 51 | 21 | 0 | 7 | 0 | 0 | 72 | 7 | 14 |
2017 | Administration and operations | 22 | 29 | 24 | 16 | 9 | 0 | 0 | 51 | 25 | 57 |
2017 | Human resources | 0 | 56 | 32 | 6 | 6 | 0 | 0 | 56 | 12 | 16 |
2017 | Financial management | 33 | 37 | 17 | 9 | 4 | 0 | 0 | 70 | 13 | 21 |
2017 | Information technology | 23 | 42 | 15 | 12 | 4 | 0 | 4 | 68 | 16 | 26 |
2017 | Policy | 20 | 37 | 32 | 11 | 0 | 0 | 0 | 57 | 11 | 19 |
2017 | Project management | 16 | 44 | 20 | 14 | 6 | 0 | 0 | 60 | 20 | 51 |
2017 | None of the above | 27 | 31 | 26 | 11 | 6 | 0 | 0 | 57 | 17 | 34 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 28 | 34 | 33 | 5 | 0 | 0 | 0 | 62 | 5 | 16 |
2018 | Communications or public affairs | 12 | 34 | 20 | 24 | 11 | 0 | 0 | 46 | 34 | 39 |
2018 | Administration and operations | 14 | 26 | 23 | 26 | 11 | 0 | 0 | 40 | 37 | 51 |
2018 | Human resources | 7 | 21 | 38 | 18 | 17 | 0 | 0 | 27 | 35 | 19 |
2018 | Financial management | 13 | 35 | 28 | 17 | 7 | 0 | 0 | 48 | 24 | 20 |
2018 | Information technology | 14 | 45 | 15 | 16 | 0 | 5 | 5 | 66 | 18 | 26 |
2018 | Evaluation | 14 | 27 | 39 | 12 | 7 | 0 | 0 | 41 | 20 | 11 |
2018 | Data sciences | 35 | 29 | 0 | 29 | 6 | 0 | 0 | 65 | 35 | 11 |
2018 | Policy | 10 | 30 | 27 | 19 | 14 | 0 | 0 | 40 | 34 | 32 |
2018 | Project management | 11 | 38 | 27 | 19 | 5 | 0 | 0 | 48 | 25 | 54 |
2018 | None of the above | 18 | 24 | 30 | 13 | 10 | 0 | 6 | 44 | 24 | 25 |
2017 | Client contact centre | 51 | 9 | 8 | 23 | 8 | 0 | 0 | 60 | 32 | 10 |
2017 | Communications or public affairs | 17 | 37 | 31 | 11 | 3 | 0 | 0 | 55 | 14 | 29 |
2017 | Science and technology | 8 | 41 | 29 | 15 | 7 | 0 | 0 | 48 | 22 | 14 |
2017 | Administration and operations | 8 | 27 | 19 | 23 | 23 | 0 | 0 | 36 | 46 | 57 |
2017 | Human resources | 12 | 25 | 18 | 26 | 18 | 0 | 0 | 37 | 44 | 16 |
2017 | Financial management | 8 | 48 | 14 | 13 | 17 | 0 | 0 | 56 | 30 | 21 |
2017 | Information technology | 15 | 34 | 28 | 16 | 8 | 0 | 0 | 49 | 23 | 26 |
2017 | Policy | 15 | 16 | 17 | 37 | 11 | 5 | 0 | 32 | 50 | 19 |
2017 | Project management | 12 | 13 | 24 | 35 | 16 | 0 | 0 | 25 | 51 | 51 |
2017 | None of the above | 5 | 33 | 19 | 31 | 11 | 0 | 0 | 39 | 42 | 34 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 19 | 67 | 9 | 5 | 0 | 0 | 0 | 86 | 5 | 16 |
2018 | Communications or public affairs | 21 | 32 | 32 | 11 | 4 | 0 | 0 | 53 | 15 | 39 |
2018 | Administration and operations | 20 | 34 | 20 | 23 | 3 | 0 | 0 | 54 | 26 | 50 |
2018 | Human resources | 17 | 10 | 38 | 22 | 7 | 0 | 7 | 29 | 30 | 19 |
2018 | Financial management | 14 | 41 | 24 | 17 | 4 | 0 | 0 | 55 | 21 | 20 |
2018 | Information technology | 28 | 35 | 26 | 11 | 0 | 0 | 0 | 63 | 11 | 25 |
2018 | Evaluation | 0 | 47 | 31 | 23 | 0 | 0 | 0 | 47 | 23 | 10 |
2018 | Data sciences | 35 | 23 | 29 | 13 | 0 | 0 | 0 | 58 | 13 | 11 |
2018 | Policy | 8 | 31 | 27 | 12 | 21 | 0 | 0 | 40 | 33 | 32 |
2018 | Project management | 18 | 38 | 17 | 21 | 5 | 0 | 0 | 56 | 27 | 54 |
2018 | None of the above | 22 | 31 | 25 | 9 | 13 | 0 | 0 | 52 | 23 | 24 |
2017 | Client contact centre | 51 | 18 | 8 | 0 | 23 | 0 | 0 | 68 | 23 | 10 |
2017 | Communications or public affairs | 37 | 20 | 25 | 14 | 4 | 0 | 0 | 58 | 17 | 29 |
2017 | Science and technology | 21 | 28 | 43 | 8 | 0 | 0 | 0 | 49 | 8 | 14 |
2017 | Administration and operations | 17 | 26 | 20 | 28 | 9 | 0 | 0 | 43 | 37 | 57 |
2017 | Human resources | 6 | 31 | 36 | 14 | 12 | 0 | 0 | 37 | 26 | 16 |
2017 | Financial management | 8 | 56 | 14 | 0 | 22 | 0 | 0 | 64 | 22 | 21 |
2017 | Information technology | 15 | 23 | 35 | 20 | 4 | 0 | 4 | 39 | 24 | 26 |
2017 | Policy | 15 | 31 | 27 | 27 | 0 | 0 | 0 | 46 | 27 | 19 |
2017 | Project management | 21 | 23 | 24 | 20 | 12 | 0 | 0 | 44 | 32 | 51 |
2017 | None of the above | 19 | 25 | 31 | 15 | 11 | 0 | 0 | 44 | 26 | 34 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 32 | 34 | 15 | 14 | 5 | 0 | 0 | 66 | 19 | 16 |
2018 | Communications or public affairs | 32 | 46 | 14 | 2 | 5 | 0 | 0 | 78 | 7 | 39 |
2018 | Administration and operations | 16 | 48 | 22 | 12 | 2 | 0 | 0 | 64 | 14 | 51 |
2018 | Human resources | 20 | 25 | 31 | 17 | 7 | 0 | 0 | 45 | 24 | 19 |
2018 | Financial management | 21 | 28 | 31 | 17 | 4 | 0 | 0 | 49 | 21 | 20 |
2018 | Information technology | 40 | 37 | 15 | 3 | 0 | 0 | 5 | 81 | 3 | 26 |
2018 | Evaluation | 34 | 59 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 11 |
2018 | Data sciences | 29 | 53 | 18 | 0 | 0 | 0 | 0 | 82 | 0 | 11 |
2018 | Policy | 27 | 37 | 26 | 4 | 6 | 0 | 0 | 64 | 10 | 32 |
2018 | Project management | 43 | 36 | 14 | 4 | 2 | 0 | 0 | 79 | 6 | 53 |
2018 | None of the above | 50 | 12 | 22 | 16 | 0 | 0 | 0 | 62 | 16 | 25 |
2017 | Communications or public affairs | 45 | 24 | 17 | 10 | 4 | 0 | 0 | 69 | 14 | 29 |
2017 | Science and technology | 50 | 35 | 8 | 0 | 7 | 0 | 0 | 85 | 7 | 14 |
2017 | Administration and operations | 24 | 37 | 22 | 10 | 7 | 0 | 0 | 60 | 17 | 57 |
2017 | Human resources | 37 | 31 | 13 | 12 | 6 | 0 | 0 | 68 | 18 | 16 |
2017 | Financial management | 26 | 43 | 14 | 9 | 9 | 0 | 0 | 69 | 17 | 21 |
2017 | Information technology | 30 | 39 | 23 | 4 | 4 | 0 | 0 | 69 | 8 | 26 |
2017 | Policy | 42 | 26 | 11 | 16 | 0 | 5 | 0 | 72 | 17 | 19 |
2017 | Project management | 30 | 29 | 19 | 8 | 12 | 0 | 2 | 60 | 20 | 51 |
2017 | None of the above | 39 | 23 | 14 | 14 | 10 | 0 | 0 | 62 | 24 | 34 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 76 | 15 | 0 | 0 | 0 | 0 | 9 | 100 | 0 | 15 |
2018 | Communications or public affairs | 59 | 30 | 7 | 3 | 0 | 0 | 0 | 89 | 3 | 39 |
2018 | Administration and operations | 55 | 31 | 12 | 0 | 2 | 0 | 0 | 85 | 2 | 51 |
2018 | Human resources | 70 | 15 | 4 | 11 | 0 | 0 | 0 | 85 | 11 | 18 |
2018 | Financial management | 63 | 15 | 7 | 11 | 0 | 0 | 4 | 81 | 11 | 19 |
2018 | Information technology | 68 | 16 | 5 | 5 | 0 | 0 | 6 | 89 | 5 | 26 |
2018 | Evaluation | 86 | 14 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2018 | Data sciences | 58 | 31 | 0 | 11 | 0 | 0 | 0 | 89 | 11 | 11 |
2018 | Policy | 60 | 31 | 2 | 6 | 0 | 0 | 0 | 91 | 6 | 32 |
2018 | Project management | 74 | 14 | 4 | 5 | 2 | 0 | 0 | 88 | 7 | 54 |
2018 | None of the above | 66 | 19 | 9 | 3 | 3 | 0 | 0 | 85 | 6 | 25 |
2017 | Client contact centre | 83 | 17 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2017 | Communications or public affairs | 58 | 24 | 11 | 0 | 4 | 0 | 3 | 85 | 4 | 29 |
2017 | Science and technology | 80 | 14 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 14 |
2017 | Administration and operations | 54 | 29 | 12 | 2 | 2 | 0 | 2 | 84 | 4 | 58 |
2017 | Human resources | 60 | 14 | 13 | 0 | 0 | 0 | 13 | 85 | 0 | 15 |
2017 | Financial management | 66 | 0 | 25 | 0 | 0 | 0 | 9 | 73 | 0 | 21 |
2017 | Information technology | 74 | 11 | 4 | 0 | 4 | 0 | 8 | 92 | 4 | 26 |
2017 | Policy | 52 | 38 | 5 | 6 | 0 | 0 | 0 | 89 | 6 | 19 |
2017 | Project management | 71 | 15 | 8 | 4 | 0 | 0 | 2 | 88 | 4 | 51 |
2017 | None of the above | 57 | 19 | 11 | 10 | 3 | 0 | 0 | 76 | 13 | 35 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 81 | 5 | 0 | 0 | 0 | 5 | 9 | 100 | 0 | 16 |
2018 | Communications or public affairs | 79 | 13 | 3 | 0 | 0 | 0 | 5 | 96 | 0 | 39 |
2018 | Administration and operations | 69 | 21 | 6 | 0 | 0 | 0 | 4 | 93 | 0 | 51 |
2018 | Human resources | 78 | 8 | 4 | 7 | 0 | 0 | 4 | 89 | 7 | 19 |
2018 | Financial management | 55 | 28 | 0 | 0 | 0 | 0 | 17 | 100 | 0 | 20 |
2018 | Information technology | 86 | 8 | 3 | 0 | 0 | 0 | 3 | 97 | 0 | 26 |
2018 | Evaluation | 79 | 7 | 7 | 0 | 0 | 0 | 7 | 92 | 0 | 11 |
2018 | Data sciences | 94 | 6 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2018 | Policy | 83 | 11 | 0 | 0 | 0 | 0 | 6 | 100 | 0 | 32 |
2018 | Project management | 83 | 10 | 2 | 0 | 0 | 0 | 5 | 98 | 0 | 54 |
2018 | None of the above | 87 | 6 | 6 | 0 | 0 | 0 | 0 | 94 | 0 | 25 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 86 | 0 | 0 | 0 | 0 | 5 | 9 | 100 | 0 | 16 |
2018 | Communications or public affairs | 72 | 15 | 2 | 2 | 0 | 2 | 7 | 96 | 2 | 39 |
2018 | Administration and operations | 67 | 4 | 9 | 12 | 4 | 0 | 4 | 74 | 16 | 51 |
2018 | Human resources | 76 | 10 | 14 | 0 | 0 | 0 | 0 | 86 | 0 | 19 |
2018 | Financial management | 58 | 8 | 15 | 7 | 7 | 0 | 7 | 70 | 14 | 20 |
2018 | Information technology | 85 | 6 | 3 | 0 | 3 | 0 | 3 | 94 | 3 | 26 |
2018 | Evaluation | 73 | 0 | 7 | 0 | 12 | 0 | 7 | 79 | 13 | 11 |
2018 | Data sciences | 74 | 19 | 0 | 0 | 6 | 0 | 0 | 94 | 6 | 11 |
2018 | Policy | 88 | 10 | 0 | 2 | 0 | 0 | 0 | 98 | 2 | 32 |
2018 | Project management | 72 | 15 | 2 | 3 | 5 | 0 | 2 | 89 | 9 | 54 |
2018 | None of the above | 76 | 3 | 3 | 3 | 9 | 0 | 6 | 84 | 13 | 25 |
2017 | Client contact centre | 75 | 17 | 0 | 0 | 0 | 0 | 8 | 100 | 0 | 10 |
2017 | Communications or public affairs | 76 | 7 | 3 | 4 | 0 | 4 | 7 | 92 | 4 | 29 |
2017 | Science and technology | 64 | 29 | 0 | 8 | 0 | 0 | 0 | 92 | 8 | 14 |
2017 | Administration and operations | 72 | 17 | 3 | 2 | 4 | 0 | 2 | 91 | 6 | 58 |
2017 | Human resources | 61 | 19 | 13 | 0 | 0 | 0 | 6 | 86 | 0 | 16 |
2017 | Financial management | 71 | 9 | 0 | 12 | 0 | 0 | 9 | 87 | 13 | 21 |
2017 | Information technology | 77 | 4 | 8 | 0 | 4 | 0 | 8 | 88 | 4 | 26 |
2017 | Policy | 79 | 16 | 0 | 0 | 0 | 5 | 0 | 100 | 0 | 19 |
2017 | Project management | 84 | 8 | 4 | 2 | 0 | 0 | 2 | 94 | 2 | 51 |
2017 | None of the above | 73 | 3 | 8 | 6 | 11 | 0 | 0 | 75 | 16 | 35 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 76 | 10 | 0 | 5 | 0 | 0 | 9 | 94 | 6 | 16 |
2018 | Communications or public affairs | 43 | 30 | 12 | 4 | 9 | 0 | 4 | 75 | 13 | 38 |
2018 | Administration and operations | 54 | 23 | 12 | 4 | 7 | 0 | 0 | 77 | 11 | 51 |
2018 | Human resources | 48 | 38 | 7 | 4 | 4 | 0 | 0 | 86 | 8 | 19 |
2018 | Financial management | 44 | 18 | 28 | 7 | 4 | 0 | 0 | 62 | 10 | 20 |
2018 | Information technology | 54 | 29 | 11 | 3 | 0 | 0 | 3 | 86 | 3 | 26 |
2018 | Evaluation | 41 | 45 | 7 | 7 | 0 | 0 | 0 | 86 | 7 | 11 |
2018 | Data sciences | 50 | 44 | 0 | 6 | 0 | 0 | 0 | 94 | 6 | 12 |
2018 | Policy | 53 | 43 | 4 | 0 | 0 | 0 | 0 | 96 | 0 | 32 |
2018 | Project management | 53 | 26 | 16 | 1 | 2 | 0 | 2 | 80 | 3 | 54 |
2018 | None of the above | 66 | 19 | 12 | 0 | 0 | 0 | 3 | 88 | 0 | 25 |
2017 | Client contact centre | 35 | 49 | 8 | 0 | 0 | 0 | 8 | 91 | 0 | 10 |
2017 | Communications or public affairs | 52 | 20 | 17 | 7 | 3 | 0 | 0 | 72 | 10 | 29 |
2017 | Science and technology | 49 | 37 | 7 | 8 | 0 | 0 | 0 | 86 | 8 | 14 |
2017 | Administration and operations | 60 | 28 | 10 | 0 | 0 | 0 | 2 | 90 | 0 | 58 |
2017 | Human resources | 49 | 24 | 20 | 0 | 0 | 0 | 6 | 78 | 0 | 16 |
2017 | Financial management | 53 | 34 | 9 | 0 | 0 | 0 | 4 | 91 | 0 | 21 |
2017 | Information technology | 73 | 12 | 11 | 0 | 0 | 0 | 4 | 88 | 0 | 26 |
2017 | Policy | 58 | 42 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 19 |
2017 | Project management | 56 | 26 | 14 | 0 | 2 | 0 | 2 | 84 | 2 | 50 |
2017 | None of the above | 53 | 20 | 16 | 5 | 5 | 0 | 0 | 73 | 11 | 35 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 62 | 14 | 15 | 0 | 0 | 0 | 9 | 83 | 0 | 16 |
2018 | Communications or public affairs | 49 | 27 | 8 | 7 | 5 | 0 | 4 | 79 | 13 | 38 |
2018 | Administration and operations | 47 | 21 | 12 | 14 | 6 | 0 | 0 | 68 | 21 | 51 |
2018 | Human resources | 49 | 26 | 15 | 4 | 7 | 0 | 0 | 75 | 11 | 18 |
2018 | Financial management | 48 | 18 | 18 | 17 | 0 | 0 | 0 | 65 | 17 | 20 |
2018 | Information technology | 48 | 35 | 8 | 9 | 0 | 0 | 0 | 83 | 9 | 26 |
2018 | Evaluation | 54 | 27 | 0 | 0 | 12 | 0 | 7 | 87 | 13 | 11 |
2018 | Data sciences | 71 | 6 | 11 | 12 | 0 | 0 | 0 | 77 | 12 | 12 |
2018 | Policy | 55 | 23 | 16 | 0 | 6 | 0 | 0 | 77 | 6 | 32 |
2018 | Project management | 58 | 21 | 7 | 7 | 5 | 0 | 2 | 81 | 12 | 54 |
2018 | None of the above | 60 | 15 | 6 | 6 | 9 | 0 | 3 | 77 | 16 | 25 |
2017 | Client contact centre | 60 | 0 | 32 | 0 | 0 | 0 | 8 | 65 | 0 | 10 |
2017 | Communications or public affairs | 55 | 20 | 18 | 7 | 0 | 0 | 0 | 75 | 7 | 29 |
2017 | Science and technology | 50 | 35 | 8 | 8 | 0 | 0 | 0 | 85 | 8 | 14 |
2017 | Administration and operations | 54 | 34 | 3 | 2 | 5 | 0 | 2 | 89 | 7 | 58 |
2017 | Human resources | 36 | 19 | 25 | 6 | 7 | 0 | 6 | 59 | 14 | 16 |
2017 | Financial management | 48 | 23 | 16 | 4 | 9 | 0 | 0 | 71 | 13 | 21 |
2017 | Information technology | 65 | 15 | 4 | 4 | 4 | 0 | 8 | 88 | 8 | 26 |
2017 | Policy | 52 | 38 | 11 | 0 | 0 | 0 | 0 | 89 | 0 | 19 |
2017 | Project management | 67 | 18 | 8 | 2 | 4 | 0 | 0 | 86 | 6 | 50 |
2017 | None of the above | 61 | 11 | 11 | 8 | 8 | 0 | 0 | 73 | 16 | 35 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 55 | 5 | 5 | 5 | 0 | 0 | 29 | 85 | 8 | 15 |
2018 | Communications or public affairs | 43 | 17 | 6 | 4 | 0 | 0 | 31 | 86 | 5 | 38 |
2018 | Administration and operations | 33 | 14 | 4 | 5 | 0 | 3 | 41 | 84 | 10 | 50 |
2018 | Human resources | 48 | 21 | 0 | 0 | 7 | 0 | 24 | 91 | 9 | 19 |
2018 | Financial management | 28 | 18 | 4 | 7 | 0 | 0 | 44 | 82 | 12 | 20 |
2018 | Information technology | 49 | 21 | 8 | 3 | 0 | 0 | 19 | 86 | 4 | 26 |
2018 | Evaluation | 32 | 14 | 0 | 0 | 0 | 0 | 53 | 100 | 0 | 11 |
2018 | Data sciences | 50 | 17 | 0 | 0 | 0 | 0 | 33 | 100 | 0 | 12 |
2018 | Policy | 46 | 19 | 0 | 2 | 0 | 0 | 32 | 97 | 3 | 32 |
2018 | Project management | 46 | 12 | 9 | 1 | 0 | 0 | 32 | 85 | 2 | 54 |
2018 | None of the above | 55 | 18 | 3 | 0 | 0 | 0 | 24 | 96 | 0 | 25 |
2017 | Client contact centre | 59 | 9 | 0 | 0 | 0 | 0 | 32 | 100 | 0 | 10 |
2017 | Communications or public affairs | 58 | 11 | 7 | 0 | 0 | 0 | 23 | 90 | 0 | 29 |
2017 | Science and technology | 42 | 22 | 15 | 8 | 0 | 0 | 14 | 74 | 9 | 14 |
2017 | Administration and operations | 59 | 12 | 3 | 2 | 0 | 0 | 24 | 93 | 2 | 58 |
2017 | Human resources | 56 | 6 | 6 | 0 | 0 | 0 | 32 | 91 | 0 | 16 |
2017 | Financial management | 43 | 5 | 17 | 0 | 0 | 0 | 35 | 74 | 0 | 21 |
2017 | Information technology | 65 | 8 | 4 | 0 | 0 | 0 | 23 | 95 | 0 | 26 |
2017 | Policy | 57 | 16 | 6 | 0 | 0 | 0 | 21 | 93 | 0 | 19 |
2017 | Project management | 64 | 16 | 6 | 0 | 2 | 0 | 11 | 91 | 2 | 51 |
2017 | None of the above | 59 | 14 | 3 | 0 | 0 | 0 | 24 | 96 | 0 | 35 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 71 | 15 | 5 | 0 | 0 | 0 | 9 | 94 | 0 | 16 |
2018 | Communications or public affairs | 70 | 17 | 2 | 7 | 0 | 0 | 4 | 91 | 7 | 38 |
2018 | Administration and operations | 64 | 13 | 8 | 11 | 0 | 0 | 4 | 80 | 12 | 51 |
2018 | Human resources | 68 | 21 | 8 | 0 | 0 | 0 | 4 | 92 | 0 | 19 |
2018 | Financial management | 72 | 18 | 0 | 7 | 0 | 0 | 4 | 93 | 7 | 20 |
2018 | Information technology | 76 | 8 | 5 | 0 | 0 | 0 | 11 | 94 | 0 | 26 |
2018 | Evaluation | 73 | 12 | 0 | 0 | 0 | 0 | 14 | 100 | 0 | 11 |
2018 | Data sciences | 51 | 42 | 0 | 6 | 0 | 0 | 0 | 94 | 6 | 12 |
2018 | Policy | 54 | 34 | 5 | 0 | 0 | 0 | 8 | 95 | 0 | 32 |
2018 | Project management | 66 | 17 | 9 | 2 | 2 | 0 | 3 | 86 | 5 | 52 |
2018 | None of the above | 72 | 25 | 0 | 0 | 0 | 0 | 3 | 100 | 0 | 25 |
2017 | Client contact centre | 68 | 0 | 0 | 0 | 0 | 0 | 32 | 100 | 0 | 10 |
2017 | Communications or public affairs | 75 | 18 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 28 |
2017 | Science and technology | 79 | 21 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 14 |
2017 | Administration and operations | 73 | 16 | 7 | 0 | 2 | 0 | 3 | 91 | 2 | 58 |
2017 | Human resources | 88 | 6 | 0 | 0 | 0 | 0 | 6 | 100 | 0 | 16 |
2017 | Financial management | 62 | 17 | 12 | 0 | 0 | 0 | 9 | 87 | 0 | 21 |
2017 | Information technology | 77 | 8 | 8 | 0 | 0 | 0 | 8 | 92 | 0 | 26 |
2017 | Policy | 61 | 22 | 17 | 0 | 0 | 0 | 0 | 83 | 0 | 19 |
2017 | Project management | 64 | 18 | 10 | 4 | 0 | 0 | 4 | 85 | 4 | 50 |
2017 | None of the above | 73 | 3 | 8 | 3 | 0 | 0 | 14 | 87 | 3 | 35 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 61 | 20 | 0 | 0 | 10 | 0 | 9 | 89 | 11 | 16 |
2018 | Communications or public affairs | 62 | 16 | 12 | 4 | 0 | 0 | 6 | 83 | 4 | 38 |
2018 | Administration and operations | 59 | 20 | 5 | 8 | 6 | 0 | 1 | 80 | 14 | 51 |
2018 | Human resources | 72 | 17 | 4 | 4 | 4 | 0 | 0 | 89 | 8 | 19 |
2018 | Financial management | 65 | 15 | 0 | 17 | 0 | 0 | 4 | 83 | 17 | 20 |
2018 | Information technology | 64 | 6 | 14 | 11 | 0 | 0 | 5 | 74 | 12 | 26 |
2018 | Evaluation | 39 | 34 | 20 | 0 | 0 | 0 | 7 | 79 | 0 | 11 |
2018 | Data sciences | 61 | 23 | 17 | 0 | 0 | 0 | 0 | 83 | 0 | 12 |
2018 | Policy | 65 | 24 | 4 | 4 | 2 | 0 | 0 | 90 | 6 | 32 |
2018 | Project management | 57 | 20 | 14 | 3 | 6 | 0 | 0 | 77 | 10 | 54 |
2018 | None of the above | 57 | 19 | 9 | 3 | 6 | 0 | 6 | 80 | 10 | 25 |
2017 | Client contact centre | 60 | 8 | 0 | 23 | 0 | 0 | 8 | 75 | 25 | 10 |
2017 | Communications or public affairs | 70 | 17 | 3 | 7 | 0 | 0 | 3 | 90 | 7 | 29 |
2017 | Science and technology | 58 | 29 | 14 | 0 | 0 | 0 | 0 | 86 | 0 | 14 |
2017 | Administration and operations | 64 | 18 | 12 | 3 | 3 | 0 | 0 | 82 | 7 | 58 |
2017 | Human resources | 50 | 24 | 13 | 6 | 6 | 0 | 0 | 75 | 12 | 16 |
2017 | Financial management | 58 | 22 | 4 | 12 | 4 | 0 | 0 | 79 | 16 | 21 |
2017 | Information technology | 73 | 11 | 8 | 0 | 8 | 0 | 0 | 85 | 8 | 26 |
2017 | Policy | 57 | 38 | 0 | 0 | 5 | 0 | 0 | 95 | 5 | 19 |
2017 | Project management | 57 | 24 | 6 | 8 | 2 | 0 | 4 | 84 | 10 | 51 |
2017 | None of the above | 52 | 19 | 18 | 6 | 3 | 0 | 3 | 73 | 8 | 35 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 47 | 38 | 5 | 5 | 0 | 5 | 0 | 89 | 5 | 16 |
2018 | Communications or public affairs | 36 | 29 | 20 | 7 | 4 | 0 | 4 | 67 | 12 | 38 |
2018 | Administration and operations | 41 | 31 | 23 | 5 | 0 | 0 | 0 | 72 | 5 | 51 |
2018 | Human resources | 62 | 31 | 0 | 0 | 7 | 0 | 0 | 93 | 7 | 19 |
2018 | Financial management | 48 | 32 | 10 | 10 | 0 | 0 | 0 | 79 | 10 | 20 |
2018 | Information technology | 65 | 19 | 8 | 5 | 3 | 0 | 0 | 84 | 8 | 26 |
2018 | Evaluation | 52 | 7 | 34 | 7 | 0 | 0 | 0 | 59 | 7 | 11 |
2018 | Data sciences | 39 | 33 | 27 | 0 | 0 | 0 | 0 | 73 | 0 | 12 |
2018 | Policy | 55 | 32 | 13 | 0 | 0 | 0 | 0 | 87 | 0 | 31 |
2018 | Project management | 52 | 32 | 4 | 8 | 2 | 0 | 2 | 86 | 10 | 53 |
2018 | None of the above | 60 | 30 | 6 | 0 | 0 | 0 | 3 | 93 | 0 | 25 |
2017 | Client contact centre | 75 | 0 | 25 | 0 | 0 | 0 | 0 | 75 | 0 | 10 |
2017 | Communications or public affairs | 51 | 35 | 3 | 3 | 4 | 0 | 3 | 89 | 7 | 29 |
2017 | Science and technology | 79 | 7 | 14 | 0 | 0 | 0 | 0 | 86 | 0 | 14 |
2017 | Administration and operations | 49 | 31 | 12 | 7 | 2 | 0 | 0 | 80 | 8 | 58 |
2017 | Human resources | 50 | 31 | 12 | 0 | 6 | 0 | 0 | 82 | 6 | 16 |
2017 | Financial management | 74 | 9 | 9 | 4 | 0 | 0 | 4 | 86 | 5 | 21 |
2017 | Information technology | 62 | 27 | 8 | 0 | 4 | 0 | 0 | 89 | 4 | 26 |
2017 | Policy | 53 | 32 | 16 | 0 | 0 | 0 | 0 | 84 | 0 | 19 |
2017 | Project management | 44 | 29 | 17 | 4 | 2 | 0 | 4 | 76 | 6 | 51 |
2017 | None of the above | 70 | 16 | 6 | 3 | 3 | 0 | 3 | 89 | 5 | 35 |
Survey year | Demographic | Very low (%) |
Low (%) |
Moderate (%) |
High (%) |
Very high (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 5 | 23 | 33 | 34 | 5 | 0 | 0 | 28 | 39 | 16 |
2018 | Communications or public affairs | 11 | 37 | 33 | 14 | 5 | 0 | 0 | 47 | 19 | 39 |
2018 | Administration and operations | 12 | 29 | 42 | 14 | 2 | 0 | 0 | 41 | 17 | 51 |
2018 | Human resources | 7 | 11 | 57 | 8 | 17 | 0 | 0 | 18 | 25 | 19 |
2018 | Financial management | 10 | 40 | 38 | 11 | 0 | 0 | 0 | 50 | 11 | 20 |
2018 | Information technology | 16 | 16 | 56 | 9 | 3 | 0 | 0 | 32 | 12 | 26 |
2018 | Evaluation | 7 | 59 | 14 | 20 | 0 | 0 | 0 | 66 | 20 | 11 |
2018 | Data sciences | 6 | 59 | 23 | 12 | 0 | 0 | 0 | 65 | 12 | 12 |
2018 | Policy | 0 | 41 | 44 | 15 | 0 | 0 | 0 | 41 | 15 | 32 |
2018 | Project management | 9 | 36 | 42 | 11 | 2 | 0 | 0 | 45 | 13 | 54 |
2018 | None of the above | 12 | 36 | 31 | 10 | 12 | 0 | 0 | 48 | 22 | 25 |
2017 | Client contact centre | 17 | 25 | 18 | 40 | 0 | 0 | 0 | 42 | 40 | 10 |
2017 | Communications or public affairs | 10 | 34 | 35 | 21 | 0 | 0 | 0 | 45 | 21 | 29 |
2017 | Science and technology | 0 | 48 | 15 | 37 | 0 | 0 | 0 | 48 | 37 | 14 |
2017 | Administration and operations | 8 | 30 | 35 | 19 | 7 | 0 | 0 | 39 | 26 | 58 |
2017 | Human resources | 0 | 6 | 56 | 19 | 19 | 0 | 0 | 6 | 38 | 16 |
2017 | Financial management | 16 | 40 | 26 | 9 | 9 | 0 | 0 | 57 | 17 | 21 |
2017 | Information technology | 19 | 26 | 35 | 16 | 4 | 0 | 0 | 45 | 20 | 26 |
2017 | Policy | 0 | 26 | 48 | 27 | 0 | 0 | 0 | 26 | 27 | 19 |
2017 | Project management | 4 | 27 | 39 | 20 | 10 | 0 | 0 | 31 | 30 | 51 |
2017 | None of the above | 8 | 30 | 29 | 27 | 6 | 0 | 0 | 38 | 33 | 35 |
Survey year | Demographic | Always/ Almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/ Almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 20 | 24 | 24 | 32 | 0 | 0 | 0 | 32 | 44 | 16 |
2018 | Communications or public affairs | 11 | 27 | 39 | 16 | 8 | 0 | 0 | 24 | 37 | 39 |
2018 | Administration and operations | 7 | 24 | 49 | 17 | 4 | 0 | 0 | 21 | 30 | 50 |
2018 | Human resources | 35 | 7 | 44 | 8 | 0 | 7 | 0 | 8 | 45 | 19 |
2018 | Financial management | 14 | 18 | 51 | 13 | 4 | 0 | 0 | 17 | 32 | 20 |
2018 | Information technology | 6 | 12 | 63 | 11 | 8 | 0 | 0 | 19 | 18 | 26 |
2018 | Evaluation | 12 | 7 | 29 | 37 | 14 | 0 | 0 | 52 | 20 | 11 |
2018 | Data sciences | 6 | 6 | 38 | 18 | 32 | 0 | 0 | 50 | 12 | 12 |
2018 | Policy | 0 | 34 | 49 | 5 | 12 | 0 | 0 | 17 | 34 | 32 |
2018 | Project management | 11 | 15 | 45 | 20 | 10 | 0 | 0 | 29 | 25 | 54 |
2018 | None of the above | 10 | 23 | 43 | 16 | 9 | 0 | 0 | 25 | 32 | 24 |
2017 | Client contact centre | 8 | 32 | 9 | 42 | 8 | 0 | 0 | 51 | 40 | 10 |
2017 | Communications or public affairs | 3 | 25 | 40 | 21 | 10 | 0 | 0 | 31 | 28 | 28 |
2017 | Science and technology | 7 | 45 | 21 | 7 | 20 | 0 | 0 | 27 | 52 | 14 |
2017 | Administration and operations | 10 | 25 | 29 | 30 | 5 | 0 | 0 | 35 | 36 | 58 |
2017 | Human resources | 25 | 38 | 31 | 0 | 6 | 0 | 0 | 6 | 63 | 16 |
2017 | Financial management | 9 | 23 | 18 | 45 | 5 | 0 | 0 | 50 | 32 | 20 |
2017 | Information technology | 8 | 16 | 42 | 19 | 15 | 0 | 0 | 34 | 24 | 26 |
2017 | Policy | 0 | 38 | 42 | 21 | 0 | 0 | 0 | 21 | 38 | 19 |
2017 | Project management | 8 | 22 | 37 | 25 | 8 | 0 | 0 | 33 | 30 | 51 |
2017 | None of the above | 14 | 27 | 22 | 29 | 8 | 0 | 0 | 37 | 41 | 35 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 53 | 23 | 15 | 0 | 0 | 9 | 0 | 83 | 0 | 16 |
2018 | Communications or public affairs | 56 | 33 | 7 | 2 | 0 | 2 | 0 | 90 | 2 | 38 |
2018 | Administration and operations | 34 | 54 | 3 | 7 | 0 | 3 | 0 | 90 | 7 | 50 |
2018 | Human resources | 37 | 53 | 4 | 0 | 0 | 7 | 0 | 96 | 0 | 19 |
2018 | Financial management | 54 | 39 | 0 | 8 | 0 | 0 | 0 | 92 | 8 | 19 |
2018 | Information technology | 51 | 29 | 20 | 0 | 0 | 0 | 0 | 80 | 0 | 25 |
2018 | Evaluation | 39 | 41 | 7 | 12 | 0 | 0 | 0 | 80 | 12 | 11 |
2018 | Data sciences | 59 | 29 | 12 | 0 | 0 | 0 | 0 | 88 | 0 | 12 |
2018 | Policy | 34 | 52 | 10 | 0 | 4 | 0 | 0 | 86 | 4 | 32 |
2018 | Project management | 44 | 42 | 12 | 2 | 0 | 0 | 0 | 86 | 2 | 54 |
2018 | None of the above | 36 | 42 | 16 | 6 | 0 | 0 | 0 | 77 | 6 | 25 |
2017 | Client contact centre | 66 | 25 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 10 |
2017 | Communications or public affairs | 59 | 34 | 0 | 0 | 3 | 3 | 0 | 97 | 3 | 29 |
2017 | Science and technology | 52 | 21 | 14 | 14 | 0 | 0 | 0 | 73 | 14 | 14 |
2017 | Administration and operations | 46 | 42 | 10 | 0 | 2 | 0 | 0 | 88 | 2 | 58 |
2017 | Human resources | 32 | 49 | 12 | 7 | 0 | 0 | 0 | 81 | 7 | 16 |
2017 | Financial management | 59 | 28 | 9 | 0 | 5 | 0 | 0 | 86 | 5 | 20 |
2017 | Information technology | 50 | 47 | 4 | 0 | 0 | 0 | 0 | 96 | 0 | 26 |
2017 | Policy | 27 | 52 | 22 | 0 | 0 | 0 | 0 | 78 | 0 | 19 |
2017 | Project management | 52 | 36 | 4 | 4 | 2 | 2 | 0 | 90 | 6 | 50 |
2017 | None of the above | 46 | 30 | 24 | 0 | 0 | 0 | 0 | 76 | 0 | 35 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 5 | 61 | 15 | 14 | 5 | 0 | 0 | 66 | 19 | 16 |
2018 | Communications or public affairs | 27 | 41 | 20 | 11 | 0 | 2 | 0 | 69 | 11 | 39 |
2018 | Administration and operations | 18 | 34 | 18 | 22 | 5 | 3 | 0 | 54 | 28 | 50 |
2018 | Human resources | 7 | 61 | 8 | 8 | 10 | 7 | 0 | 73 | 19 | 19 |
2018 | Financial management | 27 | 51 | 7 | 7 | 0 | 7 | 0 | 84 | 8 | 20 |
2018 | Information technology | 42 | 44 | 9 | 5 | 0 | 0 | 0 | 86 | 5 | 26 |
2018 | Evaluation | 20 | 54 | 14 | 0 | 12 | 0 | 0 | 73 | 12 | 11 |
2018 | Data sciences | 27 | 38 | 12 | 17 | 6 | 0 | 0 | 65 | 23 | 12 |
2018 | Policy | 11 | 50 | 22 | 9 | 8 | 0 | 0 | 61 | 17 | 32 |
2018 | Project management | 26 | 35 | 16 | 13 | 10 | 0 | 0 | 61 | 23 | 54 |
2018 | None of the above | 9 | 44 | 25 | 12 | 10 | 0 | 0 | 53 | 22 | 25 |
2017 | Client contact centre | 26 | 17 | 8 | 25 | 23 | 0 | 0 | 43 | 49 | 10 |
2017 | Communications or public affairs | 28 | 40 | 17 | 11 | 0 | 3 | 0 | 71 | 11 | 29 |
2017 | Science and technology | 21 | 43 | 15 | 7 | 14 | 0 | 0 | 64 | 21 | 14 |
2017 | Administration and operations | 15 | 29 | 13 | 17 | 24 | 2 | 0 | 45 | 42 | 58 |
2017 | Human resources | 0 | 31 | 31 | 19 | 18 | 0 | 0 | 31 | 38 | 16 |
2017 | Financial management | 30 | 39 | 4 | 9 | 13 | 4 | 0 | 72 | 23 | 21 |
2017 | Information technology | 38 | 27 | 20 | 12 | 4 | 0 | 0 | 65 | 15 | 26 |
2017 | Policy | 16 | 52 | 11 | 17 | 0 | 5 | 0 | 71 | 18 | 19 |
2017 | Project management | 19 | 30 | 10 | 26 | 12 | 2 | 0 | 51 | 39 | 51 |
2017 | None of the above | 21 | 34 | 19 | 14 | 13 | 0 | 0 | 54 | 27 | 35 |
Compensation
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 53 | 14 | 10 | 9 | 0 | 14 | 0 | 62 | 38 | 16 |
2018 | Communications or public affairs | 49 | 22 | 18 | 5 | 5 | 0 | 0 | 49 | 51 | 39 |
2018 | Administration and operations | 67 | 21 | 8 | 0 | 2 | 0 | 1 | 68 | 32 | 51 |
2018 | Human resources | 65 | 31 | 0 | 0 | 4 | 0 | 0 | 65 | 35 | 19 |
2018 | Financial management | 49 | 44 | 0 | 7 | 0 | 0 | 0 | 49 | 51 | 19 |
2018 | Information technology | 65 | 22 | 10 | 3 | 0 | 0 | 0 | 65 | 35 | 26 |
2018 | Evaluation | 61 | 7 | 20 | 0 | 0 | 0 | 12 | 69 | 31 | 11 |
2018 | Data sciences | 67 | 11 | 6 | 0 | 0 | 6 | 11 | 80 | 20 | 12 |
2018 | Policy | 77 | 19 | 4 | 0 | 0 | 0 | 0 | 77 | 23 | 32 |
2018 | Project management | 58 | 34 | 5 | 0 | 0 | 3 | 0 | 60 | 40 | 54 |
2018 | None of the above | 73 | 13 | 6 | 6 | 0 | 0 | 3 | 75 | 25 | 25 |
2017 | Client contact centre | 60 | 8 | 23 | 0 | 0 | 0 | 8 | 65 | 35 | 10 |
2017 | Communications or public affairs | 75 | 10 | 0 | 11 | 4 | 0 | 0 | 75 | 25 | 29 |
2017 | Science and technology | 35 | 44 | 14 | 0 | 7 | 0 | 0 | 35 | 65 | 14 |
2017 | Administration and operations | 60 | 27 | 3 | 2 | 2 | 3 | 3 | 64 | 36 | 58 |
2017 | Human resources | 44 | 18 | 26 | 0 | 6 | 0 | 6 | 46 | 54 | 16 |
2017 | Financial management | 57 | 30 | 13 | 0 | 0 | 0 | 0 | 57 | 43 | 21 |
2017 | Information technology | 70 | 23 | 8 | 0 | 0 | 0 | 0 | 70 | 30 | 26 |
2017 | Policy | 68 | 32 | 0 | 0 | 0 | 0 | 0 | 68 | 32 | 19 |
2017 | Project management | 63 | 25 | 8 | 0 | 0 | 0 | 4 | 66 | 34 | 51 |
2017 | None of the above | 62 | 28 | 3 | 0 | 0 | 7 | 0 | 67 | 33 | 35 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2018 | Communications or public affairs | 49 | 19 |
2018 | Administration and operations | 20 | 17 |
2018 | Project management | 44 | 22 |
2017 | Administration and operations | 25 | 20 |
2017 | Project management | 23 | 17 |
2017 | None of the above | 36 | 11 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2018 | Communications or public affairs | 48 | 19 |
2018 | Administration and operations | 17 | 17 |
2018 | Project management | 19 | 22 |
2017 | Administration and operations | 30 | 20 |
2017 | Project management | 23 | 17 |
2017 | None of the above | 0 | 11 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2018 | Communications or public affairs | 21 | 19 |
2018 | Administration and operations | 18 | 17 |
2018 | Project management | 14 | 22 |
2017 | Administration and operations | 5 | 20 |
2017 | Project management | 11 | 17 |
2017 | None of the above | 0 | 11 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2018 | Communications or public affairs | 35 | 19 |
2018 | Administration and operations | 33 | 17 |
2018 | Project management | 41 | 22 |
2017 | Administration and operations | 30 | 20 |
2017 | Project management | 35 | 17 |
2017 | None of the above | 18 | 11 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2018 | Communications or public affairs | 4 | 19 |
2018 | Administration and operations | 4 | 17 |
2018 | Project management | 0 | 22 |
2017 | Administration and operations | 5 | 20 |
2017 | Project management | 6 | 17 |
2017 | None of the above | 10 | 11 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2018 | Communications or public affairs | 41 | 19 |
2018 | Administration and operations | 28 | 17 |
2018 | Project management | 12 | 22 |
Survey year | Demographic | (%) |
Total responses |
---|---|---|---|
2018 | Communications or public affairs | 17 | 19 |
2018 | Administration and operations | 29 | 17 |
2018 | Project management | 28 | 22 |
2017 | Administration and operations | 30 | 20 |
2017 | Project management | 35 | 17 |
2017 | None of the above | 36 | 11 |
Survey year | Demographic | 0 hours (%) |
1 to 9 hours (%) |
10 to 19 hours (%) |
20 to 29 hours (%) |
30 to 39 hours (%) |
40 hours or more (%) |
Total responses |
---|---|---|---|---|---|---|---|---|
2018 | Communications or public affairs | 0 | 67 | 11 | 4 | 7 | 11 | 18 |
2018 | Administration and operations | 0 | 63 | 32 | 5 | 0 | 0 | 16 |
2018 | Project management | 22 | 67 | 5 | 5 | 0 | 0 | 22 |
2017 | Administration and operations | 25 | 60 | 10 | 5 | 0 | 0 | 20 |
2017 | Financial management | 33 | 57 | 10 | 0 | 0 | 0 | 10 |
2017 | Project management | 18 | 76 | 6 | 0 | 0 | 0 | 17 |
2017 | None of the above | 9 | 91 | 0 | 0 | 0 | 0 | 11 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2018 | Communications or public affairs | 66 | 34 | 19 |
2018 | Administration and operations | 70 | 30 | 17 |
2018 | Project management | 78 | 22 | 22 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Communications or public affairs | 50 | 22 | 14 | 4 | 11 | 0 | 0 | 72 | 15 | 18 |
2018 | Administration and operations | 17 | 40 | 29 | 4 | 9 | 0 | 0 | 57 | 13 | 17 |
2018 | Project management | 64 | 25 | 3 | 5 | 3 | 0 | 0 | 88 | 8 | 22 |
2017 | Administration and operations | 55 | 20 | 0 | 15 | 0 | 0 | 10 | 83 | 17 | 20 |
2017 | Financial management | 50 | 20 | 10 | 10 | 10 | 0 | 0 | 70 | 20 | 10 |
2017 | Project management | 59 | 6 | 17 | 0 | 0 | 6 | 12 | 79 | 0 | 17 |
2017 | None of the above | 56 | 17 | 18 | 0 | 0 | 0 | 9 | 80 | 0 | 11 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Communications or public affairs | 0 | 14 | 27 | 7 | 25 | 0 | 27 | 19 | 43 | 19 |
2018 | Administration and operations | 8 | 12 | 13 | 17 | 16 | 0 | 34 | 30 | 49 | 17 |
2018 | Project management | 15 | 0 | 8 | 0 | 8 | 0 | 69 | 46 | 27 | 22 |
2017 | Administration and operations | 10 | 15 | 10 | 10 | 10 | 0 | 45 | 45 | 36 | 20 |
2017 | Financial management | 0 | 12 | 0 | 20 | 0 | 20 | 48 | 37 | 63 | 10 |
2017 | Project management | 18 | 0 | 23 | 0 | 6 | 18 | 35 | 38 | 12 | 17 |
2017 | None of the above | 0 | 9 | 18 | 0 | 0 | 18 | 55 | 32 | 0 | 11 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2018 | Client contact centre | 62 | 10 | 0 | 0 | 5 | 14 | 9 | 93 | 7 | 16 |
2018 | Communications or public affairs | 49 | 16 | 14 | 3 | 11 | 0 | 7 | 70 | 15 | 39 |
2018 | Administration and operations | 57 | 16 | 6 | 2 | 5 | 0 | 13 | 84 | 9 | 51 |
2018 | Human resources | 79 | 8 | 7 | 0 | 7 | 0 | 0 | 87 | 7 | 19 |
2018 | Financial management | 37 | 22 | 11 | 15 | 11 | 0 | 4 | 62 | 27 | 19 |
2018 | Information technology | 41 | 26 | 16 | 6 | 11 | 0 | 0 | 67 | 17 | 26 |
2018 | Evaluation | 46 | 12 | 12 | 7 | 0 | 0 | 22 | 75 | 9 | 11 |
2018 | Data sciences | 71 | 0 | 12 | 11 | 0 | 6 | 0 | 76 | 11 | 12 |
2018 | Policy | 66 | 11 | 9 | 0 | 0 | 0 | 15 | 90 | 0 | 31 |
2018 | Project management | 59 | 20 | 8 | 1 | 0 | 0 | 12 | 90 | 1 | 54 |
2018 | None of the above | 57 | 7 | 9 | 3 | 0 | 6 | 18 | 84 | 4 | 24 |