2018 Public Service Employee Survey Results for Shared Services Canada by Question 78. Please indicate your occupational group and level. Occupational group and level - IS

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 27 38 8 15 10 0 1 67 25 73
2018 IS-04 28 39 17 11 6 0 0 67 17 18
2018 IS-05 22 52 4 9 13 0 0 74 22 23
2017 IS 30 42 12 8 6 0 2 73 14 50
2017 IS-04 31 38 15 8 8 0 0 69 15 13
2017 IS-05 24 50 18 8 0 0 0 74 8 12
2017 IS-06 36 64 0 0 0 0 0 100 0 11
2014 IS 25 50 7 9 7 0 2 77 16 44
2014 IS-03 10 30 10 20 20 0 10 44 44 10
2014 IS-04 33 50 8 8 0 0 0 83 8 12
2014 IS-05 25 67 8 0 0 0 0 92 0 12

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 35 42 11 11 1 0 0 76 13 72
2018 IS-03 25 58 8 8 0 0 0 83 8 12
2018 IS-04 39 39 11 11 0 0 0 78 11 18
2018 IS-05 30 43 13 13 0 0 0 74 13 23
2017 IS 46 42 6 4 2 0 0 88 6 50
2017 IS-04 54 23 0 15 8 0 0 77 23 13
2017 IS-05 32 50 17 0 0 0 0 83 0 12
2017 IS-06 46 54 0 0 0 0 0 100 0 11
2014 IS 27 48 5 11 9 0 0 75 20 44
2014 IS-03 30 30 0 20 20 0 0 60 40 10
2014 IS-04 25 50 0 8 17 0 0 75 25 12
2014 IS-05 25 58 8 8 0 0 0 83 8 12

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 45 38 7 8 1 0 0 84 10 73
2018 IS-04 28 56 11 6 0 0 0 83 6 18
2018 IS-05 57 22 9 13 0 0 0 78 13 23
2017 IS 54 42 2 0 2 0 0 96 2 50
2017 IS-04 54 31 8 0 8 0 0 85 8 13
2017 IS-05 41 59 0 0 0 0 0 100 0 12
2017 IS-06 64 36 0 0 0 0 0 100 0 11
2014 IS 43 32 9 14 2 0 0 75 16 44
2014 IS-03 30 30 0 30 10 0 0 60 40 10
2014 IS-04 50 33 8 8 0 0 0 83 8 12
2014 IS-05 42 33 8 17 0 0 0 75 17 12

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 53 29 4 7 7 0 0 82 14 73
2018 IS-04 72 17 6 6 0 0 0 89 6 18
2018 IS-05 61 39 0 0 0 0 0 100 0 23
2017 IS 52 34 6 6 2 0 0 86 8 50
2017 IS-04 62 23 15 0 0 0 0 85 0 13
2017 IS-05 57 35 8 0 0 0 0 92 0 12
2017 IS-06 64 27 0 9 0 0 0 91 9 11
2014 IS 45 30 9 5 9 2 0 77 14 44
2014 IS-03 50 30 0 10 0 10 0 89 11 10
2014 IS-04 58 25 8 0 8 0 0 83 8 12
2014 IS-05 33 42 17 0 8 0 0 75 8 12

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 26 28 18 17 10 1 0 55 27 72
2018 IS-04 18 35 18 18 12 0 0 53 29 17
2018 IS-05 39 17 17 22 4 0 0 57 26 23
2017 IS 38 32 12 6 12 0 0 70 18 50
2017 IS-04 46 23 8 8 15 0 0 69 23 13
2017 IS-05 16 41 25 0 18 0 0 57 18 12
2017 IS-06 46 36 0 9 9 0 0 82 18 11
2014 IS 30 39 5 16 11 0 0 68 27 44
2014 IS-03 20 40 0 10 30 0 0 60 40 10
2014 IS-04 25 42 0 17 17 0 0 67 33 12
2014 IS-05 33 42 8 17 0 0 0 75 17 12

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 26 29 14 14 15 1 1 56 30 73
2018 IS-04 28 39 11 11 11 0 0 67 22 18
2018 IS-05 39 30 9 17 4 0 0 70 22 23
2017 IS 44 22 12 12 8 2 0 67 20 50
2017 IS-04 38 31 8 15 8 0 0 69 23 13
2017 IS-05 41 18 25 8 0 9 0 64 9 12
2017 IS-06 55 36 0 9 0 0 0 91 9 11
2014 IS 30 36 9 16 9 0 0 66 25 44
2014 IS-03 30 30 0 10 30 0 0 60 40 10
2014 IS-04 33 50 8 8 0 0 0 83 8 12
2014 IS-05 25 42 8 17 8 0 0 67 25 12

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 25 26 12 32 5 0 0 51 37 73
2018 IS-04 33 22 11 28 6 0 0 56 33 18
2018 IS-05 30 26 13 22 9 0 0 57 30 23
2017 IS 24 42 8 14 12 0 0 66 26 50
2017 IS-04 15 54 15 8 8 0 0 69 15 13
2017 IS-05 17 32 9 24 18 0 0 49 42 12
2017 IS-06 36 37 9 9 9 0 0 73 18 11

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 35 38 11 11 3 3 0 74 14 72
2018 IS-03 8 25 42 17 8 0 0 33 25 12
2018 IS-04 17 50 11 11 6 6 0 71 18 18
2018 IS-05 39 52 4 4 0 0 0 91 4 23
2017 IS 42 38 4 12 4 0 0 80 16 50
2017 IS-04 31 46 8 8 8 0 0 77 15 13
2017 IS-05 24 41 8 26 0 0 0 66 26 12
2017 IS-06 63 37 0 0 0 0 0 100 0 11
2014 IS 41 30 16 5 9 0 0 70 14 44
2014 IS-03 40 10 30 10 10 0 0 50 20 10
2014 IS-04 33 42 0 0 25 0 0 75 25 12
2014 IS-05 50 33 17 0 0 0 0 83 0 12

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 26 25 19 22 7 0 0 51 29 72
2018 IS-03 0 17 58 17 8 0 0 17 25 12
2018 IS-04 17 33 22 17 11 0 0 50 28 18
2018 IS-05 43 22 4 30 0 0 0 65 30 23
2017 IS 34 34 16 10 6 0 0 68 16 50
2017 IS-04 15 69 0 8 8 0 0 85 15 13
2017 IS-05 41 9 43 8 0 0 0 49 8 12
2017 IS-06 64 27 9 0 0 0 0 91 0 11

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 35 26 17 17 6 0 0 61 22 72
2018 IS-03 17 42 25 8 8 0 0 58 17 12
2018 IS-04 22 33 17 11 17 0 0 56 28 18
2018 IS-05 43 13 17 26 0 0 0 57 26 23
2017 IS 40 30 18 8 4 0 0 70 12 50
2017 IS-04 46 15 15 15 8 0 0 62 23 13
2017 IS-05 24 33 35 8 0 0 0 57 8 12
2017 IS-06 55 36 0 9 0 0 0 91 9 11
2014 IS 52 23 14 9 2 0 0 75 11 44
2014 IS-03 40 10 20 20 10 0 0 50 30 10
2014 IS-04 42 42 8 8 0 0 0 83 8 12
2014 IS-05 67 17 8 8 0 0 0 83 8 12

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 32 24 10 25 8 0 1 56 34 72
2018 IS-03 0 25 25 42 8 0 0 25 50 12
2018 IS-04 22 33 11 22 6 0 6 59 29 18
2018 IS-05 48 13 4 26 9 0 0 61 35 23
2017 IS 26 36 16 10 10 2 0 63 20 50
2017 IS-04 15 54 15 0 15 0 0 69 15 13
2017 IS-05 32 16 27 16 0 9 0 53 18 12
2017 IS-06 46 45 0 9 0 0 0 91 9 11
2014 IS 18 43 14 14 11 0 0 61 25 44
2014 IS-03 20 10 30 10 30 0 0 30 40 10
2014 IS-04 25 50 0 17 8 0 0 75 25 12
2014 IS-05 25 50 8 17 0 0 0 75 17 12

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 33 21 13 21 11 0 1 55 32 72
2018 IS-03 8 33 8 25 25 0 0 42 50 12
2018 IS-04 28 17 11 28 11 0 6 47 41 18
2018 IS-05 43 26 4 22 4 0 0 70 26 23
2017 IS 32 30 16 12 10 0 0 62 22 50
2017 IS-04 31 31 15 15 8 0 0 62 23 13
2017 IS-05 24 41 19 16 0 0 0 65 16 12
2017 IS-06 64 18 9 9 0 0 0 82 9 11
2014 IS 18 43 11 9 16 0 2 63 26 44
2014 IS-03 20 20 10 10 30 0 10 44 44 10
2014 IS-04 25 50 17 8 0 0 0 75 8 12
2014 IS-05 25 33 17 17 8 0 0 58 25 12

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 18 37 18 17 10 0 0 55 27 71
2018 IS-03 0 42 42 8 8 0 0 42 17 12
2018 IS-04 12 47 6 29 6 0 0 59 35 17
2018 IS-05 26 43 9 13 9 0 0 70 22 23
2017 IS 38 32 10 10 8 2 0 71 19 50
2017 IS-04 31 38 8 8 8 8 0 75 17 13
2017 IS-05 32 25 16 26 0 0 0 57 26 12
2017 IS-06 55 36 0 9 0 0 0 91 9 11
2014 IS 33 30 12 9 14 0 2 64 24 43
2014 IS-03 40 0 10 10 30 0 10 44 44 10
2014 IS-04 36 27 9 9 18 0 0 64 27 11
2014 IS-05 33 33 25 8 0 0 0 67 8 12

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 30 32 14 18 4 1 0 63 23 71
2018 IS-03 17 33 25 17 0 8 0 55 18 12
2018 IS-04 18 47 24 6 6 0 0 65 12 17
2018 IS-05 39 26 4 26 4 0 0 65 30 23
2017 IS 44 32 12 6 6 0 0 76 12 50
2017 IS-04 46 31 15 0 8 0 0 77 8 13
2017 IS-05 41 33 19 0 8 0 0 73 8 12
2017 IS-06 46 36 9 0 9 0 0 82 9 11
2014 IS 32 30 16 14 9 0 0 61 23 44
2014 IS-03 40 10 10 20 20 0 0 50 40 10
2014 IS-04 25 33 0 25 17 0 0 58 42 12
2014 IS-05 25 42 33 0 0 0 0 67 0 12

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 52 23 14 7 4 0 0 75 11 73
2018 IS-04 61 28 11 0 0 0 0 89 0 18
2018 IS-05 52 30 13 4 0 0 0 83 4 23
2017 IS 32 39 24 4 2 0 0 70 6 50
2017 IS-04 38 23 38 0 0 0 0 62 0 13
2017 IS-05 17 51 32 0 0 0 0 68 0 12
2017 IS-06 18 46 9 18 9 0 0 64 27 11
2014 IS 48 27 25 0 0 0 0 75 0 44
2014 IS-03 50 30 20 0 0 0 0 80 0 10
2014 IS-04 75 8 17 0 0 0 0 83 0 12
2014 IS-05 17 50 33 0 0 0 0 67 0 12

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 23 32 31 10 4 0 0 14 55 71
2018 IS-04 22 22 39 11 6 0 0 17 44 18
2018 IS-05 14 45 32 5 5 0 0 9 59 22
2018 IS-06 50 8 25 8 8 0 0 17 58 12
2017 IS 16 26 40 12 4 2 0 16 43 50
2017 IS-04 0 23 46 15 8 8 0 25 25 13
2017 IS-05 8 34 41 17 0 0 0 17 42 12
2017 IS-06 27 20 45 9 0 0 0 9 46 11
2014 IS 27 25 39 2 7 0 0 9 52 44
2014 IS-03 40 30 20 10 0 0 0 10 70 10
2014 IS-04 17 33 33 0 17 0 0 17 50 12
2014 IS-05 33 17 50 0 0 0 0 0 50 12

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 32 20 23 15 8 1 0 24 53 71
2018 IS-04 22 17 22 28 6 6 0 35 41 18
2018 IS-05 36 14 23 14 14 0 0 27 50 22
2018 IS-06 50 25 17 8 0 0 0 8 75 12
2017 IS 26 28 26 12 4 4 0 17 56 50
2017 IS-04 8 38 23 15 8 8 0 25 50 13
2017 IS-05 24 24 9 34 8 0 0 43 49 12
2017 IS-06 27 29 45 0 0 0 0 0 55 11
2014 IS 25 23 39 7 7 0 0 14 48 44
2014 IS-03 30 40 20 10 0 0 0 10 70 10
2014 IS-04 17 8 42 17 17 0 0 33 25 12
2014 IS-05 25 33 42 0 0 0 0 0 58 12

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 66 18 8 4 0 1 1 4 87 71
2018 IS-04 61 17 6 11 0 0 6 12 82 18
2018 IS-05 77 9 9 5 0 0 0 5 86 22
2018 IS-06 75 17 8 0 0 0 0 0 92 12
2017 IS 64 26 10 0 0 0 0 0 90 50
2017 IS-04 62 31 8 0 0 0 0 0 92 13
2017 IS-05 75 25 0 0 0 0 0 0 100 12
2017 IS-06 73 18 9 0 0 0 0 0 91 11
2014 IS 61 20 11 2 5 0 0 7 82 44
2014 IS-03 60 40 0 0 0 0 0 0 100 10
2014 IS-04 50 0 33 0 17 0 0 17 50 12
2014 IS-05 83 17 0 0 0 0 0 0 100 12

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 20 21 32 21 4 1 0 26 41 71
2018 IS-04 17 17 28 28 6 6 0 35 35 18
2018 IS-05 18 18 32 27 5 0 0 32 36 22
2018 IS-06 25 25 50 0 0 0 0 0 50 12
2017 IS 10 39 30 18 2 0 0 20 49 49
2017 IS-04 8 31 38 23 0 0 0 23 38 13
2017 IS-05 9 46 36 9 0 0 0 9 55 11
2017 IS-06 9 46 18 27 0 0 0 27 55 11
2014 IS 14 30 32 16 7 0 2 23 44 44
2014 IS-03 10 30 40 20 0 0 0 20 40 10
2014 IS-04 8 8 33 17 25 0 8 45 18 12
2014 IS-05 17 58 17 8 0 0 0 8 75 12

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 14 14 30 25 14 1 1 41 29 71
2018 IS-04 6 6 28 39 17 0 6 59 12 18
2018 IS-05 18 18 27 23 14 0 0 36 36 22
2018 IS-06 25 8 50 17 0 0 0 17 33 12
2017 IS 14 24 36 16 2 4 4 19 41 50
2017 IS-04 15 15 31 38 0 0 0 38 31 13
2017 IS-05 26 24 17 8 0 17 8 11 67 12
2017 IS-06 18 18 46 9 0 0 9 10 39 11
2014 IS 20 16 23 18 11 0 11 33 41 44
2014 IS-03 20 20 20 10 10 0 20 25 50 10
2014 IS-04 8 8 17 25 25 0 17 60 20 12
2014 IS-05 25 17 42 17 0 0 0 17 42 12

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 24 27 23 17 8 1 0 26 51 71
2018 IS-04 17 22 28 17 11 6 0 29 41 18
2018 IS-05 32 23 23 18 5 0 0 23 55 22
2018 IS-06 33 33 17 8 8 0 0 17 67 12
2017 IS 14 32 32 18 0 2 2 19 47 50
2017 IS-04 8 46 15 23 0 0 8 25 58 13
2017 IS-05 0 32 25 34 0 8 0 37 35 12
2017 IS-06 27 9 64 0 0 0 0 0 36 11
2014 IS 14 18 23 25 16 2 2 43 33 44
2014 IS-03 30 20 20 20 0 10 0 22 56 10
2014 IS-04 0 8 33 25 25 0 8 55 9 12
2014 IS-05 8 17 33 33 8 0 0 42 25 12

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 41 34 14 7 3 1 0 10 76 71
2018 IS-04 28 28 22 11 11 0 0 22 56 18
2018 IS-05 55 27 18 0 0 0 0 0 82 22
2018 IS-06 67 25 0 8 0 0 0 8 92 12
2017 IS 22 38 26 8 0 4 2 8 64 50
2017 IS-04 0 54 15 15 0 8 8 18 64 13
2017 IS-05 26 58 8 8 0 0 0 8 84 12
2017 IS-06 54 18 29 0 0 0 0 0 71 11
2014 IS 39 27 20 5 9 0 0 14 66 44
2014 IS-03 40 40 20 0 0 0 0 0 80 10
2014 IS-04 33 0 33 8 25 0 0 33 33 12
2014 IS-05 33 50 17 0 0 0 0 0 83 12
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 29 25 11 14 10 8 3 61 27 72
2018 IS-04 18 35 6 18 6 12 6 64 29 17
2018 IS-05 52 22 0 13 4 4 4 81 19 23
2017 IS 26 34 6 10 14 4 6 67 26 50
2017 IS-04 15 38 8 15 15 8 0 58 33 13
2017 IS-05 32 25 10 8 8 9 8 69 19 12
2017 IS-06 46 36 9 9 0 0 0 82 9 11
2014 IS 49 23 5 12 5 2 5 78 18 43
2014 IS-03 30 20 10 20 10 10 0 56 33 10
2014 IS-04 50 17 8 0 8 0 17 80 10 12
2014 IS-05 50 42 0 8 0 0 0 92 8 12

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 38 33 7 13 8 1 0 72 21 72
2018 IS-04 29 29 12 24 0 6 0 63 25 17
2018 IS-05 57 26 4 9 4 0 0 83 13 23
2017 IS 40 32 8 10 10 0 0 72 20 50
2017 IS-04 15 38 23 8 15 0 0 54 23 13
2017 IS-05 49 35 0 8 8 0 0 84 16 12
2017 IS-06 73 18 0 0 9 0 0 91 9 11
2014 IS 61 23 5 5 7 0 0 84 11 44
2014 IS-03 50 20 0 10 20 0 0 70 30 10
2014 IS-04 75 17 0 0 8 0 0 92 8 12
2014 IS-05 58 42 0 0 0 0 0 100 0 12

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 13 8 17 28 7 25 3 29 48 72
2018 IS-04 12 6 24 24 6 29 0 25 42 17
2018 IS-05 22 22 9 17 4 22 4 59 29 23
2017 IS 14 20 12 18 16 10 10 43 42 50
2017 IS-04 15 23 23 15 15 8 0 42 33 13
2017 IS-05 8 8 10 16 16 25 16 28 56 12
2017 IS-06 29 18 9 18 18 9 0 51 39 11
2014 IS 9 20 14 9 16 25 7 43 37 44
2014 IS-03 10 0 10 0 30 50 0 20 60 10
2014 IS-04 0 33 8 8 17 25 8 50 38 12
2014 IS-05 17 17 25 17 0 17 8 44 22 12

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 53 31 6 6 6 0 0 83 11 72
2018 IS-04 59 24 12 6 0 0 0 82 6 17
2018 IS-05 65 22 4 9 0 0 0 87 9 23
2017 IS 46 26 4 20 4 0 0 72 24 50
2017 IS-04 38 15 8 31 8 0 0 54 38 13
2017 IS-05 50 26 0 16 8 0 0 76 24 12
2017 IS-06 64 9 0 27 0 0 0 73 27 11
2014 IS 57 30 2 7 5 0 0 86 11 44
2014 IS-03 50 30 0 20 0 0 0 80 20 10
2014 IS-04 67 25 0 0 8 0 0 92 8 12
2014 IS-05 58 25 8 8 0 0 0 83 8 12

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 40 32 19 3 4 1 0 73 7 72
2018 IS-04 35 18 35 0 6 6 0 56 6 17
2018 IS-05 61 30 4 4 0 0 0 91 4 23
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 41 29 16 7 7 0 0 70 14 73
2018 IS-04 28 22 28 11 11 0 0 50 22 18
2018 IS-05 57 35 4 0 4 0 0 91 4 23
2017 IS 52 24 4 6 14 0 0 76 20 50
2017 IS-04 38 23 8 8 23 0 0 62 31 13
2017 IS-05 49 27 8 8 8 0 0 76 16 12
2017 IS-06 82 18 0 0 0 0 0 100 0 11
2014 IS 59 27 2 7 5 0 0 86 11 44
2014 IS-03 40 30 10 10 10 0 0 70 20 10
2014 IS-04 67 17 0 8 8 0 0 83 17 12
2014 IS-05 83 17 0 0 0 0 0 100 0 12

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 45 30 10 3 5 7 0 81 9 73
2018 IS-04 39 28 17 0 11 6 0 71 12 18
2018 IS-05 70 26 0 0 0 4 0 100 0 23
2017 IS 58 18 4 4 10 6 0 81 15 50
2017 IS-04 38 23 15 0 15 8 0 67 17 13
2017 IS-05 57 27 0 8 8 0 0 84 16 12
2017 IS-06 82 18 0 0 0 0 0 100 0 11
2014 IS 61 18 9 2 7 2 0 81 9 44
2014 IS-03 40 0 30 0 20 10 0 44 22 10
2014 IS-04 75 17 8 0 0 0 0 92 0 12
2014 IS-05 75 25 0 0 0 0 0 100 0 12

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 44 28 14 8 4 1 0 73 13 72
2018 IS-03 17 50 25 8 0 0 0 67 8 12
2018 IS-04 44 22 22 6 6 0 0 67 11 18
2018 IS-05 61 35 0 4 0 0 0 96 4 23
2017 IS 60 24 2 4 8 2 0 86 12 50
2017 IS-04 46 15 8 15 8 8 0 67 25 13
2017 IS-05 57 35 0 0 8 0 0 92 8 12
2017 IS-06 91 9 0 0 0 0 0 100 0 11
2014 IS 59 23 5 2 11 0 0 82 14 44
2014 IS-03 40 10 20 10 20 0 0 50 30 10
2014 IS-04 67 25 0 0 8 0 0 92 8 12
2014 IS-05 83 17 0 0 0 0 0 100 0 12

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 62 22 5 4 5 1 0 85 10 73
2018 IS-04 39 39 6 11 6 0 0 78 17 18
2018 IS-05 74 22 0 0 4 0 0 96 4 23
2017 IS 62 20 2 6 10 0 0 82 16 50
2017 IS-04 46 23 0 8 23 0 0 69 31 13
2017 IS-05 57 27 8 0 8 0 0 84 8 12
2017 IS-06 91 0 0 9 0 0 0 91 9 11

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 47 30 12 3 7 0 1 78 10 73
2018 IS-04 39 39 11 0 11 0 0 78 11 18
2018 IS-05 65 26 4 0 4 0 0 91 4 23
2017 IS 60 20 4 4 10 2 0 82 14 50
2017 IS-04 46 23 8 0 23 0 0 69 23 13
2017 IS-05 41 35 8 0 8 9 0 82 9 12
2017 IS-06 91 9 0 0 0 0 0 100 0 11
2014 IS 55 27 5 7 7 0 0 82 14 44
2014 IS-03 40 20 10 20 10 0 0 60 30 10
2014 IS-04 75 17 0 0 8 0 0 92 8 12
2014 IS-05 67 25 8 0 0 0 0 92 0 12
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 20 20 33 0 13 7 7 46 15 15
2018 IS-06 10 20 40 0 20 10 0 33 22 10
2017 IS 31 44 20 6 0 0 0 74 6 16
2017 IS-06 36 37 18 9 0 0 0 73 9 11
2014 IS 36 21 14 29 0 0 0 57 29 14

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 18 27 23 14 10 8 0 49 25 73
2018 IS-04 17 33 22 17 0 11 0 56 19 18
2018 IS-05 17 30 22 17 9 4 0 50 27 23
2017 IS 26 38 4 6 12 14 0 74 21 50
2017 IS-04 23 62 0 0 0 15 0 100 0 13
2017 IS-05 32 24 0 10 8 25 0 76 24 12
2017 IS-06 18 29 9 9 18 18 0 56 33 11
2014 IS 27 14 18 18 9 14 0 47 32 44
2014 IS-03 20 10 10 30 10 20 0 38 50 10
2014 IS-04 42 17 8 8 8 17 0 70 20 12
2014 IS-05 8 17 33 33 0 8 0 27 36 12

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 12 25 18 25 18 3 0 38 44 73
2018 IS-04 17 33 22 17 11 0 0 50 28 18
2018 IS-05 9 22 17 26 26 0 0 30 52 23
2017 IS 22 38 8 18 8 6 0 64 27 50
2017 IS-04 31 54 0 8 0 8 0 92 8 13
2017 IS-05 24 32 18 8 0 17 0 69 10 12
2017 IS-06 9 46 9 18 18 0 0 55 36 11
2014 IS 18 34 7 27 14 0 0 52 41 44
2014 IS-03 10 30 10 30 20 0 0 40 50 10
2014 IS-04 33 33 0 17 17 0 0 67 33 12
2014 IS-05 0 42 17 42 0 0 0 42 42 12

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 4 19 19 23 29 5 0 25 55 73
2018 IS-04 6 28 28 17 17 6 0 35 35 18
2018 IS-05 4 13 17 30 35 0 0 17 65 23
2017 IS 10 26 16 28 10 10 0 40 42 50
2017 IS-04 15 31 23 23 0 8 0 50 25 13
2017 IS-05 16 16 8 42 0 17 0 39 51 12
2017 IS-06 9 29 9 18 27 9 0 41 49 11
2014 IS 11 23 14 27 23 2 0 35 51 44
2014 IS-03 10 10 20 10 40 10 0 22 56 10
2014 IS-04 17 42 0 17 25 0 0 58 42 12
2014 IS-05 0 25 8 67 0 0 0 25 67 12

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 10 26 15 22 26 1 0 36 49 73
2018 IS-04 11 33 22 22 11 0 0 44 33 18
2018 IS-05 9 22 4 35 30 0 0 30 65 23
2017 IS 12 24 27 16 17 4 0 38 34 49
2017 IS-04 23 23 23 23 0 8 0 50 25 13
2017 IS-05 8 24 25 16 18 9 0 35 37 12
2017 IS-06 10 30 30 10 20 0 0 40 30 10
2014 IS 7 34 9 25 25 0 0 41 50 44
2014 IS-03 0 30 30 10 30 0 0 30 40 10
2014 IS-04 17 50 0 0 33 0 0 67 33 12
2014 IS-05 0 17 0 75 8 0 0 17 83 12
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 15 40 15 11 17 1 0 56 28 72
2018 IS-04 22 50 11 6 11 0 0 72 17 18
2018 IS-05 18 27 18 9 27 0 0 45 36 22
2017 IS 18 48 18 8 8 0 0 66 16 50
2017 IS-04 31 38 23 8 0 0 0 69 8 13
2017 IS-05 0 58 16 8 18 0 0 58 26 12
2017 IS-06 18 64 9 0 9 0 0 82 9 11
2014 IS 39 41 5 11 5 0 0 80 16 44
2014 IS-03 40 20 10 20 10 0 0 60 30 10
2014 IS-04 50 33 0 17 0 0 0 83 17 12
2014 IS-05 33 50 8 8 0 0 0 83 8 12

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 34 39 10 7 6 4 0 76 13 71
2018 IS-04 22 39 11 11 6 11 0 69 19 18
2018 IS-05 33 52 10 0 5 0 0 86 5 21
2017 IS 38 37 4 10 12 0 0 74 22 50
2017 IS-04 38 38 0 23 0 0 0 77 23 13
2017 IS-05 32 35 8 9 16 0 0 67 25 12
2017 IS-06 63 29 0 9 0 0 0 91 9 11
2014 IS 36 34 2 18 9 0 0 70 27 44
2014 IS-03 30 30 0 30 10 0 0 60 40 10
2014 IS-04 42 33 8 0 17 0 0 75 17 12
2014 IS-05 33 42 0 25 0 0 0 75 25 12

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 24 46 22 6 3 0 0 69 8 72
2018 IS-04 28 44 28 0 0 0 0 72 0 18
2018 IS-05 23 55 18 5 0 0 0 77 5 22

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 11 21 26 15 14 12 1 37 33 73
2018 IS-04 6 22 28 17 6 17 6 36 29 18
2018 IS-05 9 30 30 13 9 9 0 43 24 23
2017 IS 22 18 20 12 16 10 2 45 31 50
2017 IS-04 23 15 23 8 15 15 0 45 27 13
2017 IS-05 24 8 35 16 8 9 0 35 27 12
2017 IS-06 36 37 9 9 9 0 0 73 18 11
2014 IS 18 9 14 23 20 16 0 32 51 44
2014 IS-03 10 0 20 20 50 0 0 10 70 10
2014 IS-04 17 25 8 17 0 33 0 63 25 12
2014 IS-05 8 0 17 42 8 25 0 11 67 12

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 14 40 18 10 15 4 0 56 26 73
2018 IS-04 6 67 17 6 6 0 0 72 11 18
2018 IS-05 26 26 17 13 4 13 0 60 20 23
2017 IS 24 32 16 12 12 4 0 58 25 50
2017 IS-04 31 54 0 8 8 0 0 85 15 13
2017 IS-05 24 16 19 24 0 17 0 49 29 12
2017 IS-06 37 36 27 0 0 0 0 73 0 11
2014 IS 12 40 16 16 12 2 2 54 29 43
2014 IS-03 0 30 30 10 30 0 0 30 40 10
2014 IS-04 27 27 18 9 9 0 9 60 20 11
2014 IS-05 8 50 17 17 0 8 0 64 18 12

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 23 27 14 14 19 3 0 52 34 73
2018 IS-04 17 39 22 17 6 0 0 56 22 18
2018 IS-05 35 26 9 17 4 9 0 67 24 23
2017 IS 29 22 11 12 22 4 0 53 36 49
2017 IS-04 38 23 0 15 15 8 0 67 33 13
2017 IS-05 32 24 19 8 8 9 0 62 18 12
2017 IS-06 29 27 9 27 9 0 0 55 36 11
2014 IS 7 14 7 23 41 7 2 23 70 44
2014 IS-03 0 10 0 30 60 0 0 10 90 10
2014 IS-04 8 8 0 33 42 0 8 18 82 12
2014 IS-05 0 8 25 8 42 17 0 10 60 12

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 14 32 22 21 8 4 0 47 30 73
2018 IS-04 6 39 22 22 6 6 0 47 29 18
2018 IS-05 26 30 17 26 0 0 0 57 26 23
2017 IS 18 40 16 12 10 4 0 60 23 50
2017 IS-04 15 62 8 8 8 0 0 77 15 13
2017 IS-05 24 8 35 16 0 17 0 39 19 12
2017 IS-06 27 64 0 9 0 0 0 91 9 11

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 36 35 17 3 3 7 0 76 6 72
2018 IS-04 28 39 17 6 0 11 0 75 6 18
2018 IS-05 61 13 9 4 4 9 0 81 10 23
2017 IS 44 25 12 6 8 6 0 73 15 50
2017 IS-04 38 15 23 0 15 8 0 58 17 13
2017 IS-05 41 26 8 8 0 17 0 80 10 12
2017 IS-06 54 37 9 0 0 0 0 91 0 11
2014 IS 41 27 18 0 7 7 0 73 7 44
2014 IS-03 30 30 20 0 10 10 0 67 11 10
2014 IS-04 50 33 8 0 0 8 0 91 0 12
2014 IS-05 25 42 25 0 0 8 0 73 0 12

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 37 37 15 10 1 0 0 74 11 73
2018 IS-04 28 50 11 11 0 0 0 78 11 18
2018 IS-05 57 22 4 17 0 0 0 78 17 23
2017 IS 36 32 10 10 8 4 0 71 19 50
2017 IS-04 38 31 15 0 8 8 0 75 8 13
2017 IS-05 32 26 25 8 0 9 0 64 9 12
2017 IS-06 73 9 0 18 0 0 0 82 18 11
2014 IS 43 23 9 9 7 9 0 73 18 44
2014 IS-03 30 20 20 0 10 20 0 63 13 10
2014 IS-04 58 25 0 17 0 0 0 83 17 12
2014 IS-05 33 33 8 8 0 17 0 80 10 12

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 36 47 8 4 4 0 0 83 8 72
2018 IS-04 24 71 0 6 0 0 0 94 6 17
2018 IS-05 57 30 9 0 4 0 0 87 4 23
2017 IS 42 34 12 8 4 0 0 76 12 50
2017 IS-04 23 69 0 0 8 0 0 92 8 13
2017 IS-05 41 27 32 0 0 0 0 68 0 12
2017 IS-06 73 9 0 18 0 0 0 82 18 11
2014 IS 50 25 11 7 7 0 0 75 14 44
2014 IS-03 30 30 10 20 10 0 0 60 30 10
2014 IS-04 75 8 8 0 8 0 0 83 8 12
2014 IS-05 42 33 25 0 0 0 0 75 0 12

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 18 24 18 24 15 1 0 42 39 72
2018 IS-03 17 17 33 33 0 0 0 33 33 12
2018 IS-04 22 44 17 6 11 0 0 67 17 18
2018 IS-05 26 13 17 30 13 0 0 39 43 23
2017 IS 26 24 20 4 22 4 0 52 27 50
2017 IS-04 38 23 15 8 15 0 0 62 23 13
2017 IS-05 16 16 35 8 8 17 0 39 19 12
2017 IS-06 37 27 18 0 18 0 0 64 18 11
2014 IS 23 18 20 20 18 0 0 41 39 44
2014 IS-03 20 30 10 10 30 0 0 50 40 10
2014 IS-04 25 17 25 17 17 0 0 42 33 12
2014 IS-05 17 8 42 25 8 0 0 25 33 12

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 17 31 13 21 17 1 0 49 39 71
2018 IS-04 24 47 12 6 12 0 0 71 18 17
2018 IS-05 23 27 5 27 18 0 0 50 45 22
2017 IS 28 30 12 14 14 2 0 59 28 50
2017 IS-04 38 46 8 0 8 0 0 85 8 13
2017 IS-05 32 8 27 16 8 9 0 44 27 12
2017 IS-06 29 36 0 18 18 0 0 64 36 11
2014 IS 25 25 16 16 18 0 0 50 34 44
2014 IS-03 20 30 10 10 30 0 0 50 40 10
2014 IS-04 25 33 8 8 25 0 0 58 33 12
2014 IS-05 25 17 33 25 0 0 0 42 25 12

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 16 19 16 23 22 3 0 37 46 73
2018 IS-04 22 28 17 22 11 0 0 50 33 18
2018 IS-05 22 13 9 30 22 4 0 36 55 23
2017 IS 22 20 18 12 24 4 0 44 37 50
2017 IS-04 38 15 15 8 15 8 0 58 25 13
2017 IS-05 24 16 19 16 16 9 0 44 35 12
2017 IS-06 27 20 9 18 27 0 0 46 45 11
2014 IS 20 16 20 16 25 0 2 37 42 44
2014 IS-03 10 20 30 10 30 0 0 30 40 10
2014 IS-04 25 17 8 8 33 0 8 45 45 12
2014 IS-05 25 17 25 25 8 0 0 42 33 12
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 IS 49 21 30 73
2018 IS-04 22 44 33 18
2018 IS-05 52 17 30 23
2017 IS 34 28 38 50
2017 IS-04 8 69 23 13
2017 IS-05 42 32 25 12
2017 IS-06 45 9 46 11
2014 IS 50 16 34 44
2014 IS-03 60 0 40 10
2014 IS-04 50 25 25 12
2014 IS-05 42 17 42 12

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 IS 8 11 69 6 0 6 36
2018 IS-05 8 33 50 0 0 8 12
2017 IS 6 6 77 0 0 12 17
2014 IS 9 5 59 14 9999 14 22
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 IS 14 86 72
2018 IS-04 0 100 18

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 IS 0 10

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 IS 0 10

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 IS 0 10

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 IS 0 10

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 IS 50 10

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 IS 50 10

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 IS 50 10

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 IS 0 10

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 IS 0 10

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 IS 0 10

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 IS 0 10

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 IS 0 10

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 IS 0 10

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 11 12 27 7 5 33 4 37 20 73
2018 IS-04 0 22 28 6 0 33 11 40 10 18
2018 IS-05 22 9 22 4 4 35 4 50 14 23
2017 IS 8 12 20 4 6 32 18 40 20 50
2017 IS-04 8 15 23 0 0 23 31 50 0 13
2017 IS-05 0 8 10 8 16 34 24 19 58 12
2017 IS-06 27 20 18 9 0 18 9 63 12 11
2014 IS 9 7 27 0 9 39 9 30 17 44
2014 IS-03 0 0 20 0 10 60 10 0 33 10
2014 IS-04 17 17 8 0 8 33 17 67 17 12
2014 IS-05 8 0 50 0 0 42 0 14 0 12

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 18 33 27 10 3 10 0 56 14 73
2018 IS-04 11 50 22 6 0 11 0 69 6 18
2018 IS-05 22 30 26 13 0 9 0 57 14 23
2017 IS 24 34 14 12 4 12 0 66 18 50
2017 IS-04 15 62 23 0 0 0 0 77 0 13
2017 IS-05 24 8 35 24 0 9 0 35 27 12
2017 IS-06 45 37 0 18 0 0 0 82 18 11
2014 IS 14 20 16 9 9 32 0 50 27 44
2014 IS-03 0 10 10 10 10 60 0 25 50 10
2014 IS-04 17 25 0 8 8 42 0 71 29 12
2014 IS-05 17 25 25 17 0 17 0 50 20 12
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 7 15 33 4 1 36 3 36 9 72
2018 IS-03 0 8 33 0 0 58 0 20 0 12
2018 IS-04 0 22 39 0 0 28 11 36 0 18
2018 IS-05 13 17 22 9 0 39 0 50 14 23
2017 IS 4 10 20 0 6 44 16 35 15 50
2017 IS-04 8 0 31 0 0 38 23 20 0 13
2017 IS-05 0 8 18 0 8 50 16 24 24 12
2017 IS-06 0 20 27 0 9 36 9 35 16 11
2014 IS 2 0 16 0 7 64 11 9 27 44
2014 IS-03 0 0 20 0 10 60 10 0 33 10
2014 IS-04 0 0 8 0 8 58 25 0 50 12
2014 IS-05 0 0 17 0 0 75 8 0 0 12

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 18 37 23 4 1 16 0 66 7 73
2018 IS-04 11 56 11 0 0 22 0 86 0 18
2018 IS-05 22 39 22 9 0 9 0 67 10 23
2017 IS 30 24 14 4 4 22 2 71 10 50
2017 IS-04 23 31 23 0 0 23 0 70 0 13
2017 IS-05 41 9 18 8 8 17 0 59 19 12
2017 IS-06 45 20 9 9 0 18 0 78 11 11
2014 IS 16 14 23 0 7 41 0 50 12 44
2014 IS-03 10 0 20 0 10 60 0 25 25 10
2014 IS-04 17 25 8 0 8 42 0 71 14 12
2014 IS-05 17 8 33 0 0 42 0 43 0 12
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 15 23 16 21 23 0 1 39 44 73
2018 IS-04 17 22 28 17 17 0 0 39 33 18
2018 IS-05 17 26 4 30 22 0 0 43 52 23
2017 IS 20 24 14 19 20 0 4 46 40 50
2017 IS-04 23 15 15 15 23 0 8 42 42 13
2017 IS-05 16 41 0 18 25 0 0 57 43 12
2017 IS-06 27 18 27 20 9 0 0 45 29 11

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 16 33 29 10 11 0 1 50 21 73
2018 IS-04 28 28 39 6 0 0 0 56 6 18
2018 IS-05 22 39 22 13 4 0 0 61 17 23
2017 IS 14 20 46 10 10 0 0 34 20 50
2017 IS-04 23 15 38 0 23 0 0 38 23 13
2017 IS-05 0 49 51 0 0 0 0 49 0 12
2017 IS-06 0 18 46 18 18 0 0 18 36 11

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 12 26 33 18 11 0 0 38 29 73
2018 IS-04 17 22 44 11 6 0 0 39 17 18
2018 IS-05 22 26 22 26 4 0 0 48 30 23
2017 IS 14 16 40 24 6 0 0 30 30 50
2017 IS-04 15 8 54 15 8 0 0 23 23 13
2017 IS-05 16 24 25 34 0 0 0 41 34 12
2017 IS-06 0 18 37 27 18 0 0 18 45 11

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 29 29 21 14 8 0 0 58 22 73
2018 IS-04 44 33 22 0 0 0 0 78 0 18
2018 IS-05 26 35 22 9 9 0 0 61 17 23
2017 IS 8 30 34 12 14 0 2 39 26 50
2017 IS-04 15 8 54 8 15 0 0 23 23 13
2017 IS-05 0 41 43 8 0 0 8 45 9 12
2017 IS-06 9 37 0 18 36 0 0 46 54 11

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 41 30 11 7 8 1 1 72 16 71
2018 IS-04 56 11 28 0 6 0 0 67 6 18
2018 IS-05 36 45 9 5 5 0 0 82 9 22
2018 IS-06 25 33 8 8 17 0 8 64 27 12
2017 IS 26 34 16 14 6 0 4 63 21 50
2017 IS-04 31 23 23 8 15 0 0 54 23 13
2017 IS-05 17 41 26 8 0 0 8 63 9 12
2017 IS-06 29 27 9 27 9 0 0 55 36 11

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 33 25 24 10 8 0 0 58 18 72
2018 IS-04 56 11 28 6 0 0 0 67 6 18
2018 IS-05 23 45 23 0 9 0 0 68 9 22
2017 IS 26 30 22 14 8 0 0 56 22 50
2017 IS-04 23 23 31 15 8 0 0 46 23 13
2017 IS-05 24 34 25 8 8 0 0 58 16 12
2017 IS-06 36 37 9 9 9 0 0 73 18 11

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 12 25 34 18 11 0 0 37 29 73
2018 IS-04 17 39 17 6 22 0 0 56 28 18
2018 IS-05 17 17 48 13 4 0 0 35 17 23
2017 IS 26 28 28 6 8 2 2 56 14 50
2017 IS-04 31 23 31 8 0 0 8 58 8 13
2017 IS-05 41 16 43 0 0 0 0 57 0 12
2017 IS-06 18 46 18 9 9 0 0 64 18 11

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 5 27 27 27 12 0 0 33 40 73
2018 IS-04 11 33 33 6 17 0 0 44 22 18
2018 IS-05 4 22 30 39 4 0 0 26 43 23
2017 IS 12 36 22 22 6 2 0 49 29 50
2017 IS-04 8 54 31 8 0 0 0 62 8 13
2017 IS-05 16 34 16 34 0 0 0 50 34 12
2017 IS-06 0 46 27 18 9 0 0 46 27 11

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 10 18 25 31 17 0 0 28 47 72
2018 IS-04 11 39 6 33 11 0 0 50 44 18
2018 IS-05 9 13 35 26 17 0 0 22 43 23
2018 IS-06 17 17 25 33 8 0 0 33 42 12
2017 IS 18 34 14 16 14 2 2 54 31 50
2017 IS-04 23 23 23 15 8 0 8 50 25 13
2017 IS-05 8 41 17 18 16 0 0 49 34 12
2017 IS-06 27 37 18 9 9 0 0 64 18 11

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 24 36 21 11 8 0 0 60 19 72
2018 IS-04 22 39 28 6 6 0 0 61 11 18
2018 IS-05 27 14 36 18 5 0 0 41 23 22
2017 IS 24 34 22 10 4 2 4 62 15 50
2017 IS-04 23 38 31 8 0 0 0 62 8 13
2017 IS-05 18 41 41 0 0 0 0 59 0 12
2017 IS-06 27 37 9 9 9 0 9 71 20 11

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 42 31 17 4 6 0 1 73 10 72
2018 IS-04 35 59 0 0 6 0 0 94 6 17
2018 IS-05 52 22 17 4 4 0 0 74 9 23
2017 IS 50 20 24 4 2 0 0 70 6 50
2017 IS-04 69 8 15 8 0 0 0 77 8 13
2017 IS-05 41 25 34 0 0 0 0 66 0 12
2017 IS-06 37 36 27 0 0 0 0 73 0 11

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 59 19 5 4 7 1 4 83 12 73
2018 IS-04 83 17 0 0 0 0 0 100 0 18
2018 IS-05 52 17 13 0 9 0 9 76 10 23

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 68 14 4 1 7 0 6 87 9 72
2018 IS-04 89 11 0 0 0 0 0 100 0 18
2018 IS-05 59 9 5 5 9 0 14 79 16 22
2017 IS 62 14 14 0 8 0 2 78 8 50
2017 IS-04 46 23 8 0 15 0 8 75 17 13
2017 IS-05 76 8 8 0 8 0 0 84 8 12
2017 IS-06 64 18 18 0 0 0 0 82 0 11

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 61 21 8 4 1 0 4 86 6 72
2018 IS-03 58 17 17 0 0 0 8 82 0 12
2018 IS-04 72 17 6 6 0 0 0 89 6 18
2018 IS-05 70 22 0 4 0 0 4 95 5 23
2017 IS 52 16 20 6 4 0 2 69 10 50
2017 IS-04 46 23 15 8 8 0 0 69 15 13
2017 IS-05 66 10 16 0 8 0 0 76 8 12
2017 IS-06 54 9 37 0 0 0 0 63 0 11

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 46 24 15 7 4 0 4 72 12 72
2018 IS-03 33 25 25 0 8 0 8 64 9 12
2018 IS-04 61 22 6 11 0 0 0 83 11 18
2018 IS-05 57 13 9 13 4 0 4 73 18 23
2017 IS 60 12 2 6 18 0 2 74 24 50
2017 IS-04 54 15 0 8 23 0 0 69 31 13
2017 IS-05 76 8 0 8 8 0 0 84 16 12
2017 IS-06 71 20 0 0 9 0 0 91 9 11

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 60 9 0 4 0 1 26 94 6 70
2018 IS-04 67 0 0 0 0 0 33 100 0 18
2018 IS-05 59 9 0 9 0 0 23 88 12 22
2017 IS 60 6 4 4 0 0 26 89 5 50
2017 IS-04 54 0 0 0 0 0 46 100 0 13
2017 IS-05 76 8 0 0 0 0 16 100 0 12
2017 IS-06 45 18 20 18 0 0 0 63 18 11

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 71 13 3 1 0 1 11 95 2 72
2018 IS-03 50 25 8 0 0 8 8 90 0 12
2018 IS-04 78 17 0 0 0 0 6 100 0 18
2018 IS-05 70 9 4 4 0 0 13 90 5 23
2017 IS 72 12 4 0 0 0 12 96 0 50
2017 IS-04 54 15 8 0 0 0 23 90 0 13
2017 IS-05 92 0 8 0 0 0 0 92 0 12
2017 IS-06 63 37 0 0 0 0 0 100 0 11

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 69 13 6 1 3 1 7 89 5 71
2018 IS-04 83 11 0 0 6 0 0 94 6 18
2018 IS-05 83 4 9 0 0 0 4 91 0 23
2017 IS 52 20 16 4 4 0 4 75 8 50
2017 IS-04 46 23 15 8 8 0 0 69 15 13
2017 IS-05 49 17 26 8 0 0 0 66 8 12
2017 IS-06 73 27 0 0 0 0 0 100 0 11

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 50 24 17 3 4 0 3 76 7 72
2018 IS-03 42 42 17 0 0 0 0 83 0 12
2018 IS-04 50 17 33 0 0 0 0 67 0 18
2018 IS-05 57 22 4 4 4 0 9 86 10 23
2017 IS 51 22 18 0 6 0 4 75 6 50
2017 IS-04 38 23 23 0 8 0 8 67 8 13
2017 IS-05 76 16 0 0 8 0 0 92 8 12
2017 IS-06 46 27 18 0 9 0 0 73 9 11

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 14 29 42 7 8 0 0 43 15 72
2018 IS-03 17 25 50 0 8 0 0 42 8 12
2018 IS-04 11 39 44 6 0 0 0 50 6 18
2018 IS-05 26 26 35 4 9 0 0 52 13 23
2017 IS 10 26 48 6 10 0 0 36 16 50
2017 IS-04 15 23 54 0 8 0 0 38 8 13
2017 IS-05 16 34 34 16 0 0 0 50 16 12
2017 IS-06 0 37 54 0 9 0 0 37 9 11

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 10 17 47 15 11 0 0 26 26 72
2018 IS-03 17 8 50 8 17 0 0 25 25 12
2018 IS-04 0 11 56 17 17 0 0 33 11 18
2018 IS-05 9 4 52 22 13 0 0 35 13 23
2017 IS 14 16 40 24 6 0 0 30 30 50
2017 IS-04 8 23 31 31 8 0 0 38 31 13
2017 IS-05 8 18 41 33 0 0 0 33 26 12
2017 IS-06 9 0 63 18 11 0 0 29 9 11

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 37 45 12 3 1 1 0 83 4 73
2018 IS-04 39 50 6 6 0 0 0 89 6 18
2018 IS-05 48 35 17 0 0 0 0 83 0 23
2017 IS 26 50 11 8 4 2 0 77 12 50
2017 IS-04 23 69 0 8 0 0 0 92 8 13
2017 IS-05 24 49 10 8 0 9 0 81 9 12
2017 IS-06 36 36 20 0 9 0 0 71 9 11

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 14 36 19 21 11 0 0 49 32 73
2018 IS-04 22 44 17 11 6 0 0 67 17 18
2018 IS-05 13 22 22 39 4 0 0 35 43 23
2017 IS 16 38 15 14 14 4 0 56 29 50
2017 IS-04 31 31 23 0 8 8 0 67 8 13
2017 IS-05 8 33 10 24 16 9 0 45 44 12
2017 IS-06 18 54 11 9 9 0 0 71 18 11
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 22 22 21 11 19 4 1 23 77 73
2018 IS-04 22 33 28 6 11 0 0 22 78 18
2018 IS-05 17 17 22 13 22 4 4 19 81 23
2017 IS 36 18 26 6 8 6 0 38 62 50
2017 IS-04 23 31 8 8 15 15 0 27 73 13
2017 IS-05 32 17 18 17 8 8 0 35 65 12
2017 IS-06 36 18 46 0 0 0 0 36 64 11

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 IS 26 53
2018 IS-04 36 14
2018 IS-05 24 17
2017 IS 20 29

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 IS 43 53
2018 IS-04 36 14
2018 IS-05 47 17
2017 IS 31 29

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 IS 32 53
2018 IS-04 21 14
2018 IS-05 24 17
2017 IS 20 29

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 IS 51 53
2018 IS-04 50 14
2018 IS-05 53 17
2017 IS 63 29

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 IS 15 53
2018 IS-04 14 14
2018 IS-05 12 17
2017 IS 10 29

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 IS 36 53
2018 IS-04 21 14
2018 IS-05 41 17

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 IS 40 53
2018 IS-04 50 14
2018 IS-05 41 17
2017 IS 30 29

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 IS 4 30 19 17 2 28 53
2018 IS-04 0 36 21 14 0 29 14
2018 IS-05 0 24 12 29 0 35 17
2017 IS 0 41 20 17 0 22 29

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 IS 27 73 52
2018 IS-04 29 71 14
2018 IS-05 25 75 16

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 6 15 15 32 28 0 4 22 63 53
2018 IS-04 0 7 29 36 29 0 0 7 64 14
2018 IS-05 6 18 6 35 24 0 12 27 67 17
2017 IS 20 17 7 31 10 0 14 44 48 29

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 4 9 15 15 53 0 4 14 71 53
2018 IS-04 7 0 7 14 57 0 14 8 83 14
2018 IS-05 6 24 6 24 41 0 0 29 65 17
2017 IS 0 14 11 27 41 0 7 15 74 29

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 32 12 19 16 18 1 1 45 35 73
2018 IS-04 39 17 17 17 11 0 0 56 28 18
2018 IS-05 30 17 26 9 17 0 0 48 26 23
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