2018 Public Service Employee Survey Results for Transportation Safety Board of Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 31 16 8 17 0 0 59 25 36
2018 Does not provide services to public 32 34 9 15 9 0 1 67 24 122
2017 Provides services to public 20 35 12 25 8 0 0 55 33 65
2017 Does not provide services to public 31 30 18 13 8 0 1 62 21 124
2014 Provides services to public 22 29 16 22 8 2 0 52 31 62
2014 Does not provide services to public 29 43 9 13 6 0 1 73 19 117
2011 Provides services to public 29 41 18 11 2 0 0 70 13 56
2011 Does not provide services to public 37 41 7 7 4 1 2 81 12 123
2008 Provides services to public 21 51 6 11 8 0 2 74 20 84
2008 Does not provide services to public 34 34 14 11 4 0 2 70 16 105

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 32 6 3 4 0 0 87 6 36
2018 Does not provide services to public 64 30 3 3 0 0 0 94 3 122
2017 Provides services to public 61 26 10 2 1 0 0 87 3 64
2017 Does not provide services to public 60 35 3 1 0 0 0 95 1 123
2014 Provides services to public 56 36 5 2 2 0 0 92 3 62
2014 Does not provide services to public 60 34 6 0 1 0 0 94 1 117
2011 Provides services to public 67 26 5 2 0 0 0 93 2 56
2011 Does not provide services to public 61 34 3 2 1 0 0 95 2 124
2008 Provides services to public 52 40 6 1 0 0 0 93 1 84
2008 Does not provide services to public 64 25 6 3 3 0 0 89 6 105

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 67 22 3 9 0 0 0 88 9 36
2018 Does not provide services to public 62 32 4 2 0 0 0 94 2 121
2017 Provides services to public 66 26 5 2 1 0 0 92 3 64
2017 Does not provide services to public 60 34 5 2 0 0 0 94 2 123
2014 Provides services to public 60 33 1 3 2 0 0 94 5 62
2014 Does not provide services to public 64 32 3 1 0 0 0 96 1 117
2011 Provides services to public 58 37 4 2 0 0 0 95 2 56
2011 Does not provide services to public 65 31 2 2 1 0 0 95 2 124
2008 Provides services to public 56 38 5 1 0 0 0 94 1 84
2008 Does not provide services to public 65 29 2 4 1 0 0 93 5 105

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 38 3 3 11 0 0 84 14 35
2018 Does not provide services to public 45 36 9 7 2 0 1 82 9 119
2017 Provides services to public 39 25 19 5 12 0 0 64 17 64
2017 Does not provide services to public 47 35 9 6 2 1 0 82 9 123
2014 Provides services to public 35 29 14 16 5 0 0 64 21 62
2014 Does not provide services to public 38 41 10 5 3 0 2 81 9 117
2011 Provides services to public 32 36 18 7 5 0 2 69 13 56
2011 Does not provide services to public 42 40 11 2 3 1 2 84 5 124

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 35 5 14 11 0 0 69 25 36
2018 Does not provide services to public 49 31 8 10 2 0 0 81 12 121
2017 Provides services to public 36 34 17 8 6 0 0 70 14 65
2017 Does not provide services to public 47 37 6 5 5 0 0 84 10 124
2014 Provides services to public 46 30 8 13 3 0 0 76 16 62
2014 Does not provide services to public 43 38 9 9 1 0 0 82 9 117
2011 Provides services to public 54 30 6 7 4 0 0 84 11 56
2011 Does not provide services to public 50 39 5 5 1 0 0 89 6 124
2008 Provides services to public 46 40 10 2 1 0 0 87 4 84
2008 Does not provide services to public 53 32 6 5 4 0 0 85 9 103

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 28 18 3 22 0 0 56 25 36
2018 Does not provide services to public 35 26 15 15 8 0 0 61 23 122
2017 Provides services to public 25 29 13 17 15 0 1 54 32 65
2017 Does not provide services to public 29 34 12 14 9 1 1 64 24 124
2014 Provides services to public 27 31 15 17 10 0 0 58 27 62
2014 Does not provide services to public 28 30 18 13 10 1 1 59 23 117
2011 Provides services to public 13 45 20 16 7 0 0 57 23 56
2011 Does not provide services to public 25 37 19 13 7 0 0 62 20 123

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 41 13 9 15 0 0 63 24 36
2018 Does not provide services to public 36 39 11 10 4 0 0 75 14 122
2017 Provides services to public 24 37 12 20 6 0 1 61 26 65
2017 Does not provide services to public 32 43 10 10 5 0 0 75 15 124

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 26 9 8 8 0 0 75 16 35
2018 Does not provide services to public 59 31 5 4 1 0 0 90 5 119
2017 Provides services to public 45 27 14 8 5 2 0 73 13 65
2017 Does not provide services to public 54 32 8 1 3 1 0 87 4 123
2014 Provides services to public 48 30 11 8 3 0 0 78 11 62
2014 Does not provide services to public 55 32 11 2 1 0 0 87 3 117
2011 Provides services to public 45 39 9 5 2 0 0 84 7 56
2011 Does not provide services to public 50 39 7 2 2 0 0 89 4 124
2008 Provides services to public 44 44 10 0 2 0 0 88 2 84
2008 Does not provide services to public 63 27 5 3 2 1 0 90 5 105

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 33 11 8 21 0 0 60 29 35
2018 Does not provide services to public 34 30 15 10 11 0 0 64 21 120
2017 Provides services to public 28 33 12 13 14 0 0 62 26 65
2017 Does not provide services to public 33 37 12 11 8 0 0 70 18 124

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 30 3 12 5 0 0 80 17 36
2018 Does not provide services to public 63 29 6 2 0 0 0 92 2 119
2017 Provides services to public 57 22 14 4 3 0 0 79 8 65
2017 Does not provide services to public 62 31 3 2 1 0 0 94 3 123
2014 Provides services to public 64 28 5 2 2 0 0 92 3 62
2014 Does not provide services to public 66 27 4 3 0 0 0 94 3 116
2011 Provides services to public 66 26 5 2 0 0 0 93 2 56
2011 Does not provide services to public 75 19 4 2 0 0 0 95 2 124

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 27 18 12 17 0 0 53 29 36
2018 Does not provide services to public 34 35 11 9 12 0 0 69 21 120
2017 Provides services to public 29 32 14 15 7 0 1 63 23 65
2017 Does not provide services to public 37 31 12 12 8 0 0 68 21 124
2014 Provides services to public 22 38 17 13 10 0 0 60 23 62
2014 Does not provide services to public 22 47 10 10 9 2 1 70 19 117
2011 Provides services to public 31 45 10 9 5 0 0 76 14 56
2011 Does not provide services to public 41 41 10 5 3 0 1 82 8 123

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 21 24 18 11 0 0 47 29 36
2018 Does not provide services to public 35 27 19 9 10 0 0 62 19 118
2017 Provides services to public 31 32 17 6 12 0 1 64 19 65
2017 Does not provide services to public 31 37 14 8 9 0 0 68 18 124
2014 Provides services to public 32 27 15 10 15 1 0 60 25 62
2014 Does not provide services to public 31 36 17 7 9 0 1 68 15 117

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 27 19 13 14 0 0 54 28 36
2018 Does not provide services to public 34 29 17 11 8 0 0 64 19 119
2017 Provides services to public 28 29 14 11 15 0 3 59 27 65
2017 Does not provide services to public 34 40 11 9 6 0 0 74 15 123
2014 Provides services to public 32 29 13 16 10 0 0 61 26 62
2014 Does not provide services to public 31 42 12 10 5 0 0 73 15 117
2011 Provides services to public 40 34 23 4 0 0 0 73 4 56
2011 Does not provide services to public 40 39 13 5 3 0 1 79 8 124

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 35 14 11 4 0 0 72 14 36
2018 Does not provide services to public 50 35 9 4 2 0 0 85 5 120
2017 Provides services to public 46 30 11 11 3 0 0 75 14 65
2017 Does not provide services to public 53 31 11 2 3 0 0 84 5 123
2014 Provides services to public 51 26 12 6 5 0 0 77 11 62
2014 Does not provide services to public 49 38 7 5 0 1 0 87 5 116
2011 Provides services to public 59 27 11 4 0 0 0 86 4 56
2011 Does not provide services to public 57 36 3 4 0 0 0 93 4 124
2008 Provides services to public 46 43 8 1 1 0 0 89 2 84
2008 Does not provide services to public 56 34 2 5 2 1 0 91 7 105

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 34 16 17 5 0 0 62 22 36
2018 Does not provide services to public 34 29 20 12 3 0 1 65 16 119
2017 Provides services to public 23 36 18 6 8 4 5 65 15 65
2017 Does not provide services to public 35 35 21 2 5 2 0 72 7 124
2014 Provides services to public 23 29 32 12 5 0 0 51 16 62
2014 Does not provide services to public 30 46 12 6 2 1 2 79 8 116
2011 Provides services to public 30 41 18 5 5 0 0 71 10 56
2011 Does not provide services to public 25 41 23 6 3 1 2 67 9 124
2008 Provides services to public 24 42 14 14 6 0 0 65 20 84
2008 Does not provide services to public 29 41 21 6 3 0 1 70 9 105

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 27 45 17 0 3 0 17 37 36
2018 Does not provide services to public 9 19 39 21 9 0 3 31 30 119
2017 Provides services to public 9 32 36 17 3 0 3 20 43 65
2017 Does not provide services to public 7 21 41 20 10 1 1 30 28 124
2014 Provides services to public 10 28 41 19 2 0 0 21 38 62
2014 Does not provide services to public 5 28 30 25 9 4 0 35 34 117
2011 Provides services to public 6 18 52 19 5 0 0 25 23 56
2011 Does not provide services to public 2 22 44 22 9 1 1 31 24 124
2008 Provides services to public 7 32 31 24 6 0 0 30 39 84
2008 Does not provide services to public 5 16 46 23 8 1 2 31 22 105

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 24 39 12 9 5 0 22 37 36
2018 Does not provide services to public 5 19 28 27 18 1 2 46 25 118
2017 Provides services to public 9 23 35 18 9 2 5 28 35 65
2017 Does not provide services to public 5 11 27 35 20 2 1 56 16 124
2014 Provides services to public 5 10 36 26 21 3 0 48 15 62
2014 Does not provide services to public 3 13 19 34 23 8 2 63 17 117
2011 Provides services to public 2 12 33 27 19 2 5 50 15 56
2011 Does not provide services to public 3 5 27 37 23 1 4 63 8 122
2008 Provides services to public 6 15 26 30 19 1 2 51 22 84
2008 Does not provide services to public 2 13 27 37 17 1 4 56 15 103

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 29 22 11 8 5 0 20 57 36
2018 Does not provide services to public 13 18 26 26 13 1 4 41 32 116
2017 Provides services to public 28 27 20 14 9 0 3 23 57 64
2017 Does not provide services to public 11 21 27 22 16 1 2 39 33 124
2014 Provides services to public 25 35 18 18 4 0 0 23 59 61
2014 Does not provide services to public 11 22 25 19 17 4 2 38 35 117
2011 Provides services to public 22 34 30 6 3 2 4 9 59 56
2011 Does not provide services to public 11 24 21 25 18 0 1 43 35 124
2008 Provides services to public 17 26 29 13 10 1 5 24 46 84
2008 Does not provide services to public 11 16 26 30 13 1 3 45 28 104

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 23 42 17 9 3 0 27 30 35
2018 Does not provide services to public 14 12 28 33 10 0 3 44 27 119
2017 Provides services to public 17 12 35 21 10 0 5 32 31 64
2017 Does not provide services to public 4 15 38 31 12 0 1 43 19 124
2014 Provides services to public 12 19 34 25 11 0 0 36 31 62
2014 Does not provide services to public 7 9 35 29 12 4 3 44 18 116
2011 Provides services to public 5 12 39 31 9 2 2 41 18 56
2011 Does not provide services to public 3 14 31 33 17 0 2 51 17 123
2008 Provides services to public 7 23 31 29 10 1 0 39 30 84
2008 Does not provide services to public 6 7 38 35 13 1 2 49 13 104

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 27 28 12 6 3 0 18 53 36
2018 Does not provide services to public 21 26 30 12 8 0 3 20 49 118
2017 Provides services to public 20 28 34 6 4 2 5 11 52 65
2017 Does not provide services to public 15 21 36 18 8 1 2 27 37 124
2014 Provides services to public 25 24 33 13 3 0 1 17 50 62
2014 Does not provide services to public 8 20 30 23 10 6 3 36 30 117
2011 Provides services to public 16 32 25 16 9 0 2 25 49 56
2011 Does not provide services to public 10 25 30 24 8 0 3 33 36 123
2008 Provides services to public 12 29 32 14 11 0 2 26 41 84
2008 Does not provide services to public 8 17 37 26 8 1 4 36 26 103

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 21 39 20 5 0 3 26 33 36
2018 Does not provide services to public 15 19 23 25 12 2 3 39 36 117
2017 Provides services to public 5 4 41 29 12 6 3 46 10 64
2017 Does not provide services to public 5 10 29 35 18 1 2 55 15 123
2014 Provides services to public 4 16 36 27 14 0 3 43 20 62
2014 Does not provide services to public 2 6 25 36 19 8 4 62 10 117
2011 Provides services to public 5 21 21 27 18 2 5 48 29 56
2011 Does not provide services to public 6 13 28 28 20 1 4 51 19 124
2008 Provides services to public 7 12 32 27 14 1 6 45 21 84
2008 Does not provide services to public 11 12 22 26 21 4 4 52 24 103

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 29 49 11 0 3 0 11 38 36
2018 Does not provide services to public 19 18 22 26 9 2 2 37 39 118
2017 Provides services to public 24 21 34 9 7 4 0 17 48 65
2017 Does not provide services to public 10 22 33 18 14 1 1 33 33 124
2014 Provides services to public 23 35 22 11 6 1 0 18 59 62
2014 Does not provide services to public 15 15 27 20 15 4 3 38 33 117
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 28 5 17 25 3 3 50 44 36
2018 Does not provide services to public 28 22 13 13 15 3 7 55 31 121
2017 Provides services to public 19 12 17 15 23 7 6 36 44 65
2017 Does not provide services to public 30 30 9 7 18 4 2 64 27 124
2014 Provides services to public 28 26 16 10 10 3 6 60 22 62
2014 Does not provide services to public 20 25 16 12 14 5 6 52 30 117

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 30 11 10 17 0 0 61 28 36
2018 Does not provide services to public 44 20 8 14 13 1 0 65 27 121
2017 Provides services to public 33 34 11 9 11 2 0 68 21 64
2017 Does not provide services to public 48 28 5 8 10 0 0 77 18 124
2014 Provides services to public 30 39 15 8 5 1 2 71 14 62
2014 Does not provide services to public 36 31 8 15 9 0 1 68 24 116

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 25 9 10 28 5 3 48 42 36
2018 Does not provide services to public 19 19 15 15 13 16 3 47 34 120
2017 Provides services to public 13 15 17 14 21 13 6 35 44 65
2017 Does not provide services to public 15 26 14 12 16 15 3 50 33 124
2014 Provides services to public 20 21 10 10 22 14 3 50 38 62
2014 Does not provide services to public 10 22 16 19 12 19 2 40 39 117

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 31 12 5 15 0 0 68 20 35
2018 Does not provide services to public 44 30 5 16 5 0 0 74 22 118
2017 Provides services to public 37 28 11 17 7 0 0 65 24 65
2017 Does not provide services to public 42 37 5 9 6 1 0 80 15 124
2014 Provides services to public 45 37 6 6 4 0 2 83 10 62
2014 Does not provide services to public 41 38 6 8 6 0 1 80 14 117

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 33 11 5 5 3 4 77 11 36
2018 Does not provide services to public 47 32 13 5 3 0 0 79 9 121
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 25 8 8 15 0 0 69 23 35
2018 Does not provide services to public 42 28 15 4 7 2 2 73 12 122
2017 Provides services to public 38 31 11 11 9 0 0 69 20 65
2017 Does not provide services to public 39 28 14 11 5 1 2 69 16 124
2014 Provides services to public 38 35 12 2 12 1 0 75 14 62
2014 Does not provide services to public 32 32 13 12 6 3 2 67 18 117
2011 Provides services to public 28 44 17 5 5 0 0 72 11 55
2011 Does not provide services to public 31 36 17 9 5 0 2 68 14 124
2008 Provides services to public 20 49 13 7 11 0 0 69 18 84
2008 Does not provide services to public 32 35 13 10 8 0 1 68 18 105

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 19 11 12 15 0 0 62 27 35
2018 Does not provide services to public 47 25 14 5 6 1 3 75 11 121
2017 Provides services to public 43 27 14 5 9 2 0 72 14 65
2017 Does not provide services to public 49 25 14 4 4 3 1 77 8 124
2014 Provides services to public 45 31 11 3 9 1 0 76 12 62
2014 Does not provide services to public 43 26 7 12 4 5 3 75 17 117
2011 Provides services to public 41 40 9 7 3 0 0 81 10 56
2011 Does not provide services to public 55 23 11 6 3 2 2 80 9 124
2008 Provides services to public 38 33 11 7 8 2 0 73 16 84
2008 Does not provide services to public 44 28 14 6 6 2 1 74 12 105

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 33 3 16 9 0 0 73 24 35
2018 Does not provide services to public 47 26 7 9 7 0 2 75 17 120
2017 Provides services to public 45 18 16 12 9 0 0 63 21 65
2017 Does not provide services to public 52 21 13 8 5 0 1 73 14 124
2014 Provides services to public 45 32 10 7 7 0 0 77 14 62
2014 Does not provide services to public 39 33 10 8 6 3 1 75 15 117
2011 Provides services to public 38 37 13 11 2 0 0 74 13 54
2011 Does not provide services to public 49 33 8 5 3 0 2 84 8 124
2008 Provides services to public 32 42 13 4 8 0 1 75 12 84
2008 Does not provide services to public 45 30 9 7 7 1 2 77 14 105

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 22 8 3 12 3 0 77 15 35
2018 Does not provide services to public 50 23 10 6 8 1 2 76 14 121
2017 Provides services to public 51 21 13 6 9 0 0 72 15 65
2017 Does not provide services to public 55 26 11 3 5 1 1 82 7 123

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 18 13 6 18 0 0 63 23 35
2018 Does not provide services to public 49 23 8 10 6 0 4 75 17 121
2017 Provides services to public 50 17 13 5 15 0 0 67 20 64
2017 Does not provide services to public 53 23 9 9 5 0 2 77 15 123
2014 Provides services to public 51 26 8 3 10 1 0 78 14 62
2014 Does not provide services to public 45 27 8 10 8 0 2 73 18 117
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Senior Management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 25 5 20 17 3 0 56 38 36
2018 Does not provide services to public 30 23 18 12 9 6 1 57 23 122
2017 Provides services to public 16 30 15 12 18 9 0 50 33 65
2017 Does not provide services to public 24 32 11 16 8 9 0 61 27 124
2014 Provides services to public 31 23 16 23 2 5 0 57 26 62
2014 Does not provide services to public 32 36 6 11 5 10 0 75 18 117
2011 Provides services to public 31 33 12 12 3 9 0 69 17 56
2011 Does not provide services to public 38 29 15 6 4 8 1 73 11 124

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 17 12 13 31 0 0 44 44 36
2018 Does not provide services to public 25 26 16 16 13 2 1 53 31 122
2017 Provides services to public 13 23 15 20 28 2 0 37 48 65
2017 Does not provide services to public 25 30 16 14 14 2 0 55 29 124
2014 Provides services to public 22 26 13 21 13 5 0 50 36 62
2014 Does not provide services to public 30 35 12 13 8 2 1 67 21 117
2011 Provides services to public 29 38 10 18 5 0 0 66 23 56
2011 Does not provide services to public 36 30 15 10 7 2 0 68 17 124
2008 Provides services to public 15 35 11 11 25 4 0 52 37 84
2008 Does not provide services to public 25 32 14 13 12 3 0 59 26 105

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 27 5 22 22 5 0 47 48 36
2018 Does not provide services to public 19 25 17 21 9 6 2 48 33 122
2017 Provides services to public 8 16 23 21 26 5 0 25 50 65
2017 Does not provide services to public 21 26 15 22 11 4 0 49 35 124
2014 Provides services to public 19 26 19 23 8 5 0 47 33 62
2014 Does not provide services to public 19 35 13 20 6 8 0 58 29 117
2011 Provides services to public 11 41 23 20 5 0 0 52 25 56
2011 Does not provide services to public 23 39 15 14 6 4 0 65 20 124
2008 Provides services to public 11 24 26 17 19 4 0 36 37 84
2008 Does not provide services to public 11 40 20 14 10 5 0 54 25 105

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 30 8 19 22 0 0 51 41 36
2018 Does not provide services to public 21 31 15 13 16 3 1 54 30 121
2017 Provides services to public 13 28 19 15 23 2 0 42 39 65
2017 Does not provide services to public 21 32 17 13 16 2 0 54 29 124
2014 Provides services to public 25 20 13 19 17 6 0 48 39 62
2014 Does not provide services to public 23 26 17 16 8 9 0 54 27 116
2011 Provides services to public 16 44 16 17 5 2 0 61 23 56
2011 Does not provide services to public 27 34 13 11 9 6 0 65 21 124
2008 Provides services to public 17 42 13 17 10 1 0 60 27 83
2008 Does not provide services to public 26 38 15 13 6 2 0 65 19 105
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 43 13 8 5 0 0 73 13 36
2018 Does not provide services to public 43 29 15 8 4 1 0 73 12 122
2017 Provides services to public 24 43 16 11 6 0 0 67 17 64
2017 Does not provide services to public 47 34 8 7 5 0 0 81 12 124
2014 Provides services to public 29 43 10 8 6 5 0 75 15 62
2014 Does not provide services to public 48 39 7 3 2 1 0 88 5 117
2011 Provides services to public 34 50 5 4 5 2 0 86 9 56
2011 Does not provide services to public 52 29 8 7 2 1 0 83 9 124

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 38 11 6 20 3 0 62 27 36
2018 Does not provide services to public 34 35 12 10 6 3 1 71 17 122
2017 Provides services to public 25 33 11 9 15 7 0 62 26 65
2017 Does not provide services to public 37 36 8 10 6 4 0 76 16 123
2014 Provides services to public 36 30 16 10 5 2 2 68 15 63
2014 Does not provide services to public 36 34 8 11 7 3 1 73 19 117
2011 Provides services to public 32 38 12 9 2 5 2 75 11 56
2011 Does not provide services to public 45 27 8 6 5 6 3 79 12 124
2008 Provides services to public 36 26 14 12 6 5 1 66 19 84
2008 Does not provide services to public 40 30 8 9 10 3 1 73 19 105

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 31 14 17 18 0 0 51 35 35
2018 Does not provide services to public 29 39 17 8 5 2 0 69 13 122

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 5 30 14 17 11 5 26 38 36
2018 Does not provide services to public 25 20 16 16 8 11 3 53 28 122
2017 Provides services to public 14 18 25 17 14 11 1 36 35 65
2017 Does not provide services to public 20 27 12 11 13 11 4 56 29 124
2014 Provides services to public 21 21 20 10 18 9 2 48 30 63
2014 Does not provide services to public 21 19 17 12 11 13 7 49 29 117
2011 Provides services to public 12 40 7 7 13 14 7 66 25 56
2011 Does not provide services to public 26 18 13 11 7 19 5 58 25 124

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 18 24 5 28 3 0 41 34 36
2018 Does not provide services to public 21 25 15 15 16 7 1 50 34 122
2017 Provides services to public 20 25 9 23 20 2 0 47 44 65
2017 Does not provide services to public 25 26 19 10 15 4 0 54 26 124
2014 Provides services to public 20 22 22 19 13 3 0 44 33 63
2014 Does not provide services to public 24 29 23 8 10 5 1 56 19 116
2011 Provides services to public 15 41 14 21 9 0 0 56 30 56
2011 Does not provide services to public 30 34 16 6 10 3 0 66 17 123
2008 Provides services to public 13 32 19 12 23 0 1 46 35 84
2008 Does not provide services to public 22 38 11 8 17 4 1 63 26 104

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 15 22 9 34 3 3 31 46 35
2018 Does not provide services to public 7 16 17 18 30 2 9 27 54 122
2017 Provides services to public 9 12 20 19 32 2 6 23 55 65
2017 Does not provide services to public 9 21 18 17 28 1 7 32 49 124
2014 Provides services to public 14 20 14 16 28 6 2 37 47 63
2014 Does not provide services to public 12 21 14 18 25 6 4 37 48 117
2011 Provides services to public 4 29 20 21 24 0 2 33 46 56
2011 Does not provide services to public 12 18 14 19 30 2 5 33 52 123
2008 Provides services to public 7 18 18 13 36 4 5 27 53 84
2008 Does not provide services to public 4 22 16 18 39 1 0 26 58 105

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 28 10 23 16 3 0 49 41 36
2018 Does not provide services to public 23 31 21 12 8 4 1 57 21 122
2017 Provides services to public 15 32 14 19 14 4 3 50 35 65
2017 Does not provide services to public 25 33 21 9 11 1 0 58 20 124

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 38 16 0 3 7 3 79 3 36
2018 Does not provide services to public 36 31 16 4 3 9 1 75 7 121
2017 Provides services to public 25 24 23 5 11 12 0 56 18 65
2017 Does not provide services to public 37 35 12 2 5 9 1 79 7 124
2014 Provides services to public 36 32 15 6 2 6 3 75 9 63
2014 Does not provide services to public 37 31 19 2 4 5 2 73 6 116

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 49 8 5 12 3 0 74 17 36
2018 Does not provide services to public 40 34 14 4 5 3 1 77 9 121
2017 Provides services to public 24 36 15 9 8 7 0 65 18 65
2017 Does not provide services to public 36 40 12 4 6 2 0 78 10 124
2014 Provides services to public 38 33 13 5 3 6 2 77 9 63
2014 Does not provide services to public 41 37 8 4 4 6 0 83 9 117
2011 Provides services to public 34 48 2 9 2 3 2 87 11 56
2011 Does not provide services to public 43 34 12 6 3 3 0 79 9 122

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 29 16 3 12 0 0 70 14 36
2018 Does not provide services to public 47 35 7 4 7 0 0 82 11 121
2017 Provides services to public 33 34 13 6 12 0 2 68 19 64
2017 Does not provide services to public 50 34 7 5 4 0 0 84 9 124
2014 Provides services to public 39 32 13 10 5 2 0 72 15 63
2014 Does not provide services to public 53 32 8 4 2 0 0 85 7 117
2011 Provides services to public 48 36 4 9 3 0 0 84 12 56
2011 Does not provide services to public 55 31 4 5 4 1 0 87 9 124
2008 Provides services to public 31 38 12 11 8 0 0 69 19 84
2008 Does not provide services to public 47 29 8 10 6 1 0 76 16 105

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 15 18 8 17 0 0 56 25 36
2018 Does not provide services to public 43 22 21 5 9 1 0 65 14 120
2017 Provides services to public 27 23 22 9 17 3 0 51 27 65
2017 Does not provide services to public 42 27 14 11 5 0 0 69 17 124
2014 Provides services to public 39 24 19 13 3 1 0 64 17 63
2014 Does not provide services to public 49 27 11 7 6 1 0 76 13 117
2011 Provides services to public 45 36 9 9 0 2 0 82 9 56
2011 Does not provide services to public 51 27 15 4 3 2 0 79 6 124

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 31 13 11 14 0 0 61 25 36
2018 Does not provide services to public 38 28 19 8 7 0 0 66 15 121
2017 Provides services to public 27 29 14 9 18 3 0 58 28 65
2017 Does not provide services to public 42 31 8 13 5 0 0 73 19 124
2014 Provides services to public 31 37 13 13 5 1 0 69 18 63
2014 Does not provide services to public 47 29 11 7 6 0 0 76 13 117
2011 Provides services to public 43 24 24 9 0 0 0 67 9 55
2011 Does not provide services to public 48 31 13 6 2 0 0 79 8 124
2008 Provides services to public 39 27 13 14 5 1 0 67 19 84
2008 Does not provide services to public 43 30 8 14 4 1 0 74 18 104

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 16 24 11 14 0 0 51 25 36
2018 Does not provide services to public 41 22 16 9 6 3 3 67 16 121
2017 Provides services to public 30 30 8 9 12 10 1 67 24 65
2017 Does not provide services to public 41 24 14 10 6 2 2 68 18 124
2014 Provides services to public 31 25 24 10 5 3 2 59 16 63
2014 Does not provide services to public 48 22 12 10 7 2 0 71 17 117
2011 Provides services to public 44 23 16 11 0 5 0 71 12 55
2011 Does not provide services to public 45 21 18 5 7 3 2 69 12 123
2008 Provides services to public 44 23 14 7 8 2 1 69 16 84
2008 Does not provide services to public 40 23 15 10 7 4 1 67 17 104
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 23 47 30 35
2018 Does not provide services to public 14 43 43 122
2017 Provides services to public 26 48 26 65
2017 Does not provide services to public 18 52 29 123
2014 Provides services to public 22 51 28 63
2014 Does not provide services to public 19 53 29 117
2011 Provides services to public 18 52 30 56
2011 Does not provide services to public 20 43 37 124
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 25 75 36
2018 Does not provide services to public 16 84 122

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 18 14 8 28 20 3 37 46 36
2018 Does not provide services to public 9 21 8 14 14 27 7 46 42 122
2017 Provides services to public 6 8 21 17 15 25 7 20 48 65
2017 Does not provide services to public 12 14 22 7 9 30 4 41 25 124
2014 Provides services to public 17 18 21 10 8 19 8 47 25 63
2014 Does not provide services to public 12 14 16 3 10 38 7 47 23 117

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 26 16 13 17 3 3 51 32 36
2018 Does not provide services to public 29 26 16 13 9 7 0 59 24 120
2017 Provides services to public 14 25 15 19 17 11 0 43 39 65
2017 Does not provide services to public 32 26 15 8 6 13 0 67 16 123
2014 Provides services to public 28 25 19 11 9 6 2 58 21 63
2014 Does not provide services to public 24 30 17 4 7 17 1 65 14 117
2011 Provides services to public 25 49 11 7 0 8 0 81 8 56
2011 Does not provide services to public 47 26 13 5 3 6 1 78 8 124
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 13 37 5 5 26 0 35 14 36
2018 Does not provide services to public 13 13 20 4 4 41 5 49 15 122
2017 Provides services to public 10 8 26 3 11 30 13 31 24 65
2017 Does not provide services to public 16 15 15 2 2 46 3 63 8 123
2014 Provides services to public 19 17 23 3 2 32 5 57 8 63
2014 Does not provide services to public 11 12 20 2 2 44 8 49 8 117

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 29 27 3 5 12 0 61 9 36
2018 Does not provide services to public 28 27 21 4 5 15 0 65 11 121
2017 Provides services to public 13 24 25 3 11 19 5 49 18 65
2017 Does not provide services to public 38 25 18 2 2 14 0 74 5 124
2014 Provides services to public 30 28 16 5 3 16 2 70 10 63
2014 Does not provide services to public 27 31 18 3 1 19 2 72 5 117
2011 Provides services to public 32 42 12 2 2 10 0 83 4 56
2011 Does not provide services to public 46 27 14 2 2 8 1 80 5 124
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 21 24 20 14 0 3 41 35 36
2018 Does not provide services to public 29 29 21 10 10 0 1 58 21 121
2017 Provides services to public 27 31 19 9 11 0 3 60 21 64
2017 Does not provide services to public 40 27 15 6 10 1 2 68 17 124

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 26 25 28 11 0 0 36 39 36
2018 Does not provide services to public 15 33 26 12 13 0 1 49 25 120
2017 Provides services to public 21 18 35 14 12 0 0 39 26 65
2017 Does not provide services to public 21 32 24 14 9 1 0 54 22 124

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 34 25 11 12 3 0 51 23 36
2018 Does not provide services to public 28 29 19 12 11 0 1 58 23 121
2017 Provides services to public 19 30 22 14 13 0 3 50 27 64
2017 Does not provide services to public 27 34 16 11 11 1 1 62 22 124

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 11 35 22 19 3 0 21 43 36
2018 Does not provide services to public 16 29 26 11 16 1 2 45 28 121
2017 Provides services to public 13 28 31 12 14 0 3 42 27 65
2017 Does not provide services to public 19 27 28 13 10 2 1 48 23 124

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 37 8 3 3 0 0 86 5 35
2018 Does not provide services to public 51 25 10 6 4 0 4 80 10 121
2017 Provides services to public 47 30 6 10 2 3 1 81 13 65
2017 Does not provide services to public 49 29 10 2 2 1 7 86 3 123

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 25 25 11 8 0 0 55 20 35
2018 Does not provide services to public 36 31 17 7 5 0 3 69 13 120
2017 Provides services to public 27 30 16 12 12 0 2 58 25 65
2017 Does not provide services to public 40 33 14 8 5 1 0 73 13 124

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 23 20 18 19 3 0 42 38 36
2018 Does not provide services to public 34 32 15 10 8 0 1 67 18 121
2017 Provides services to public 18 28 27 12 11 2 3 48 24 65
2017 Does not provide services to public 32 30 16 9 12 1 0 62 21 124

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 27 21 23 7 3 0 48 30 36
2018 Does not provide services to public 26 38 18 10 7 0 2 64 17 121
2017 Provides services to public 16 23 29 16 14 3 0 40 30 65
2017 Does not provide services to public 21 35 26 9 7 1 0 57 16 124

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 22 11 25 12 0 3 51 38 36
2018 Does not provide services to public 39 29 16 9 5 1 1 69 14 120
2017 Provides services to public 22 18 31 14 11 0 4 42 25 65
2017 Does not provide services to public 33 32 19 7 8 1 0 66 15 124

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 42 26 8 0 0 0 66 8 36
2018 Does not provide services to public 37 33 14 9 5 0 2 71 15 121
2017 Provides services to public 24 38 20 11 6 0 1 62 17 65
2017 Does not provide services to public 44 25 19 8 4 1 0 69 12 124

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 60 29 8 0 3 0 0 89 3 36
2018 Does not provide services to public 54 23 10 5 4 0 3 80 9 120
2017 Provides services to public 54 26 11 5 3 2 0 81 8 65
2017 Does not provide services to public 57 28 8 6 1 0 0 85 7 124

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 73 13 8 0 0 0 5 91 0 36
2018 Does not provide services to public 79 12 2 2 0 0 6 96 2 121

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 16 19 0 14 0 3 66 15 36
2018 Does not provide services to public 59 18 7 5 6 1 4 81 11 121
2017 Provides services to public 54 11 11 6 12 2 4 69 19 65
2017 Does not provide services to public 70 14 8 3 4 0 2 86 7 124

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 25 25 3 7 0 5 64 10 36
2018 Does not provide services to public 61 20 9 2 6 0 3 83 8 121
2017 Provides services to public 56 22 14 6 0 0 3 80 6 65
2017 Does not provide services to public 52 33 7 3 4 0 1 86 7 124

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 26 11 8 15 0 3 65 24 35
2018 Does not provide services to public 49 18 12 11 7 0 4 70 18 120
2017 Provides services to public 45 22 11 5 14 0 4 70 19 65
2017 Does not provide services to public 51 20 15 6 6 0 3 73 12 121

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 11 8 3 4 0 35 78 10 36
2018 Does not provide services to public 47 13 4 3 2 0 30 87 8 121
2017 Provides services to public 50 12 7 2 1 0 27 86 4 65
2017 Does not provide services to public 53 8 5 2 1 0 31 88 4 124

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 38 9 0 0 0 5 91 0 36
2018 Does not provide services to public 75 13 4 3 1 0 4 92 4 120
2017 Provides services to public 71 19 5 0 2 0 4 93 2 63
2017 Does not provide services to public 67 20 4 1 2 2 5 93 3 123

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 61 24 4 3 6 0 3 87 9 36
2018 Does not provide services to public 72 17 2 3 4 0 3 91 6 121
2017 Provides services to public 64 17 6 2 5 0 7 87 7 65
2017 Does not provide services to public 77 14 5 1 2 0 2 92 2 124

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 34 23 0 0 0 3 76 0 36
2018 Does not provide services to public 53 25 10 6 3 0 3 81 9 120
2017 Provides services to public 45 30 13 2 3 2 6 81 5 64
2017 Does not provide services to public 52 32 8 3 1 0 4 87 4 124

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 32 36 9 14 0 0 41 24 36
2018 Does not provide services to public 14 38 32 11 6 0 0 52 16 122
2017 Provides services to public 10 23 41 7 18 0 0 33 26 65
2017 Does not provide services to public 17 35 31 10 7 0 0 52 17 124

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 21 46 16 9 0 0 25 29 36
2018 Does not provide services to public 8 19 29 31 11 1 1 43 28 122
2017 Provides services to public 14 21 40 14 7 0 3 22 37 64
2017 Does not provide services to public 7 14 36 31 12 0 0 43 21 123

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 35 17 15 3 0 0 66 17 36
2018 Does not provide services to public 38 39 10 8 3 2 0 79 11 122
2017 Provides services to public 20 37 25 5 11 3 0 58 16 64
2017 Does not provide services to public 26 40 18 10 3 2 0 67 14 124

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 24 18 13 20 0 0 49 33 36
2018 Does not provide services to public 27 28 15 16 12 2 0 56 28 121
2017 Provides services to public 12 34 25 11 18 0 0 46 29 65
2017 Does not provide services to public 18 44 9 17 11 1 0 63 28 124
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 40 10 8 11 7 0 26 74 36
2018 Does not provide services to public 30 32 16 9 9 3 2 31 69 120
2017 Provides services to public 34 26 19 8 3 9 2 38 62 64
2017 Does not provide services to public 39 21 15 8 5 13 0 45 55 124

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 25
2018 Does not provide services to public 24 80
2017 Provides services to public 22 36
2017 Does not provide services to public 24 57

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 23 25
2018 Does not provide services to public 28 80
2017 Provides services to public 27 36
2017 Does not provide services to public 32 57

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 40 25
2018 Does not provide services to public 20 80
2017 Provides services to public 31 36
2017 Does not provide services to public 20 57

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 46 25
2018 Does not provide services to public 37 80
2017 Provides services to public 56 36
2017 Does not provide services to public 47 57

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 25
2018 Does not provide services to public 6 80
2017 Provides services to public 2 36
2017 Does not provide services to public 0 57

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 32 25
2018 Does not provide services to public 40 80

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 25
2018 Does not provide services to public 30 80
2017 Provides services to public 36 36
2017 Does not provide services to public 48 57

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 0 47 8 17 12 16 24
2018 Does not provide services to public 4 46 18 14 7 11 75
2017 Provides services to public 5 67 20 3 0 5 36
2017 Does not provide services to public 3 60 21 9 3 3 57

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 72 28 24
2018 Does not provide services to public 54 46 80

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 38 8 15 11 0 4 63 28 25
2018 Does not provide services to public 30 28 9 11 10 3 9 66 24 80
2017 Provides services to public 28 33 11 9 9 3 8 68 19 36
2017 Does not provide services to public 29 37 13 7 9 0 5 69 17 58

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 23 19 23 15 4 8 34 44 25
2018 Does not provide services to public 6 21 14 15 20 7 17 35 46 80
2017 Provides services to public 8 24 15 14 20 3 17 40 42 36
2017 Does not provide services to public 5 20 16 11 13 12 23 39 37 58

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 14 5 12 8 0 14 71 23 36
2018 Does not provide services to public 57 6 7 7 9 1 13 73 19 121
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