2018 Public Service Employee Survey Results for Office of the Auditor General of Canada by Question 76. Are you currently a shift worker

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 36 50 8 0 0 7 0 92 0 14
2018 Non-shift worker 37 48 5 8 2 0 0 85 10 443
2017 Shift worker 37 51 4 4 4 0 0 88 8 26
2017 Non-shift worker 40 41 6 10 3 0 0 81 13 467
2014 Shift worker 13 49 13 19 7 0 0 62 25 16
2014 Non-shift worker 34 42 10 10 4 0 0 76 14 470

Question 2. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 44 35 14 0 0 7 0 85 0 14
2018 Non-shift worker 47 39 7 4 2 0 0 86 7 443
2017 Shift worker 31 58 7 4 0 0 0 89 4 26
2017 Non-shift worker 48 39 6 5 2 0 0 87 7 467
2014 Shift worker 32 49 6 13 0 0 0 81 13 16
2014 Non-shift worker 43 46 6 4 1 0 0 89 5 470

Question 3. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 66 13 14 7 0 0 0 79 7 14
2018 Non-shift worker 55 36 5 3 1 0 0 92 4 441
2017 Shift worker 42 51 4 4 0 0 0 92 4 26
2017 Non-shift worker 58 35 3 3 1 0 0 92 5 466
2014 Shift worker 45 43 6 6 0 0 0 88 6 16
2014 Non-shift worker 52 39 5 3 1 0 0 90 4 470

Question 4. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 51 34 15 0 0 0 0 85 0 14
2018 Non-shift worker 44 38 7 8 3 0 0 83 11 441
2017 Shift worker 38 54 4 0 4 0 0 92 4 26
2017 Non-shift worker 44 34 7 9 6 0 0 78 15 467
2014 Shift worker 33 43 6 19 0 0 0 75 19 16
2014 Non-shift worker 43 36 9 7 4 0 0 80 12 470

Question 5. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 36 50 13 0 0 0 0 87 0 14
2018 Non-shift worker 41 42 9 5 3 0 0 82 8 440
2017 Shift worker 50 39 7 4 0 0 0 89 4 26
2017 Non-shift worker 40 44 8 5 3 0 0 84 8 466
2014 Shift worker 25 50 19 0 6 0 0 75 6 16
2014 Non-shift worker 34 48 11 4 2 0 0 83 6 470

Question 6. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 30 41 22 7 0 0 0 71 7 14
2018 Non-shift worker 27 43 16 9 4 0 0 70 14 443
2017 Shift worker 23 55 11 7 4 0 0 78 11 26
2017 Non-shift worker 33 37 16 10 4 0 0 70 14 466
2014 Shift worker 19 44 12 18 7 0 0 63 25 16
2014 Non-shift worker 27 37 18 13 4 1 0 65 17 470

Question 7. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 29 65 6 0 0 0 0 94 0 14
2018 Non-shift worker 35 45 11 7 2 0 0 80 9 443
2017 Shift worker 38 54 4 4 0 0 0 93 4 26
2017 Non-shift worker 35 46 11 6 2 0 0 81 8 466

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 50 42 0 8 0 0 0 92 8 14
2018 Non-shift worker 59 35 4 2 1 0 0 94 2 443
2017 Shift worker 58 42 0 0 0 0 0 100 0 26
2017 Non-shift worker 55 35 5 3 2 0 0 91 4 466
2014 Shift worker 26 49 13 12 0 0 0 75 12 16
2014 Non-shift worker 54 38 5 2 1 0 0 92 3 470

Question 9. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 22 58 13 0 0 7 0 86 0 14
2018 Non-shift worker 34 44 12 8 3 0 0 78 10 443
2017 Shift worker 34 52 11 4 0 0 0 85 4 26
2017 Non-shift worker 38 38 12 9 4 0 0 76 12 464

Question 10. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 36 50 15 0 0 0 0 85 0 14
2018 Non-shift worker 53 35 8 3 1 0 0 88 4 439
2017 Shift worker 45 51 4 0 0 0 0 96 0 26
2017 Non-shift worker 54 35 6 3 1 0 0 90 4 466
2014 Shift worker 45 36 13 6 0 0 0 81 6 16
2014 Non-shift worker 65 27 6 1 1 0 0 92 2 470

Question 11. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 22 50 21 7 0 0 0 72 7 14
2018 Non-shift worker 37 42 11 8 2 0 0 79 10 443
2017 Shift worker 35 45 16 4 0 0 0 80 4 26
2017 Non-shift worker 42 38 8 8 3 0 0 81 11 466
2014 Shift worker 13 50 6 18 13 0 0 63 31 16
2014 Non-shift worker 30 43 14 9 4 0 0 73 13 469

Question 12. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 36 57 6 0 0 0 0 94 0 14
2018 Non-shift worker 36 41 13 6 3 0 0 77 10 440
2017 Shift worker 31 53 8 4 4 0 0 84 8 25
2017 Non-shift worker 41 37 11 8 3 0 0 78 11 466
2014 Shift worker 27 43 12 6 13 0 0 69 19 16
2014 Non-shift worker 37 41 10 9 3 0 0 77 13 470

Question 13. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 52 48 0 0 0 0 0 100 0 14
2018 Non-shift worker 37 42 12 8 2 0 0 79 10 443
2017 Shift worker 42 51 4 4 0 0 0 93 4 26
2017 Non-shift worker 41 40 10 6 2 0 1 81 8 466
2014 Shift worker 13 56 12 12 7 0 0 69 19 16
2014 Non-shift worker 45 39 10 3 3 0 1 85 6 470

Question 14. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 44 43 13 0 0 0 0 87 0 14
2018 Non-shift worker 44 40 9 5 2 0 0 84 7 444
2017 Shift worker 42 54 0 4 0 0 0 96 4 26
2017 Non-shift worker 44 40 8 5 3 0 0 84 7 465
2014 Shift worker 25 51 18 0 6 0 0 76 6 16
2014 Non-shift worker 48 38 7 4 2 0 0 86 6 470

Question 15. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 44 36 14 0 0 7 0 85 0 14
2018 Non-shift worker 26 39 21 11 3 0 0 65 14 444
2017 Shift worker 12 62 22 4 0 0 0 74 4 26
2017 Non-shift worker 25 38 21 12 3 0 0 64 15 467
2014 Shift worker 33 42 19 6 0 0 0 75 6 16
2014 Non-shift worker 25 46 18 7 4 0 0 71 10 470

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 0 23 27 22 29 0 0 50 23 14
2018 Non-shift worker 6 20 39 25 9 0 0 35 26 443
2017 Shift worker 4 29 34 19 11 4 0 31 34 26
2017 Non-shift worker 7 18 37 24 11 0 3 36 25 466
2014 Shift worker 0 19 43 38 0 0 0 38 19 16
2014 Non-shift worker 4 17 34 30 12 1 2 44 22 469

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 0 14 22 17 31 8 7 57 17 13
2018 Non-shift worker 3 14 24 36 20 1 1 57 18 441
2017 Shift worker 0 4 28 24 37 4 4 66 4 26
2017 Non-shift worker 4 9 22 34 27 1 4 64 13 466
2014 Shift worker 7 6 6 49 26 7 0 80 14 16
2014 Non-shift worker 3 8 24 38 24 0 3 64 11 466

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 0 27 30 30 7 7 0 39 29 14
2018 Non-shift worker 8 17 34 25 14 0 1 39 26 440
2017 Shift worker 0 15 44 20 18 4 0 39 15 26
2017 Non-shift worker 10 21 33 22 12 0 2 35 32 465
2014 Shift worker 0 12 56 19 13 0 0 32 12 16
2014 Non-shift worker 10 18 35 24 12 0 2 37 28 469

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 0 12 37 29 15 7 0 47 13 14
2018 Non-shift worker 7 15 39 30 9 0 0 39 22 441
2017 Shift worker 0 15 35 43 7 0 0 50 15 26
2017 Non-shift worker 8 12 39 27 12 0 2 40 20 464
2014 Shift worker 0 13 37 24 27 0 0 51 13 16
2014 Non-shift worker 7 13 34 29 15 0 1 45 20 470

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 7 14 21 44 7 7 0 55 22 14
2018 Non-shift worker 16 27 33 16 7 0 1 23 43 441
2017 Shift worker 12 20 35 19 11 0 4 31 33 26
2017 Non-shift worker 16 23 31 17 9 1 3 26 41 466
2014 Shift worker 0 18 43 25 13 0 0 39 18 16
2014 Non-shift worker 11 18 34 22 13 1 2 36 30 470

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 7 28 21 23 15 7 0 40 37 14
2018 Non-shift worker 12 22 31 22 10 1 2 33 35 442
2017 Shift worker 4 12 22 24 23 12 4 55 18 26
2017 Non-shift worker 8 17 30 22 15 3 3 40 27 466
2014 Shift worker 0 0 37 25 31 7 0 61 0 16
2014 Non-shift worker 3 6 25 37 23 2 3 63 10 468

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 0 6 50 23 15 7 0 40 7 14
2018 Non-shift worker 10 19 39 21 9 0 0 31 30 442
2017 Shift worker 4 0 56 30 11 0 0 40 4 26
2017 Non-shift worker 10 17 39 21 9 2 2 31 28 465
2014 Shift worker 0 13 49 12 19 7 0 34 14 16
2014 Non-shift worker 10 17 33 22 15 1 2 38 28 470
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 14 51 14 0 0 14 7 82 0 14
2018 Non-shift worker 23 36 15 12 4 6 3 66 17 444
2017 Shift worker 34 38 16 0 0 8 4 82 0 26
2017 Non-shift worker 28 36 11 11 5 4 4 70 18 466
2014 Shift worker 7 37 25 6 13 0 13 50 21 16
2014 Non-shift worker 30 35 15 11 6 3 2 67 17 470

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 43 35 22 0 0 0 0 78 0 14
2018 Non-shift worker 49 34 9 4 3 1 0 83 7 443
2017 Shift worker 53 44 4 0 0 0 0 96 0 26
2017 Non-shift worker 51 34 7 6 3 0 0 84 9 467
2014 Shift worker 31 38 18 6 7 0 0 69 13 16
2014 Non-shift worker 46 34 6 10 3 0 0 80 14 470

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 15 28 36 8 0 14 0 49 9 14
2018 Non-shift worker 15 28 16 17 7 14 2 51 29 443
2017 Shift worker 23 27 23 4 0 14 7 64 6 26
2017 Non-shift worker 13 26 16 19 9 14 2 47 34 466
2014 Shift worker 7 25 37 19 6 7 0 34 26 16
2014 Non-shift worker 12 32 20 14 10 10 3 50 27 470

Question 20. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 51 41 8 0 0 0 0 92 0 14
2018 Non-shift worker 60 31 4 4 1 0 0 92 4 443
2017 Shift worker 60 36 4 0 0 0 0 96 0 26
2017 Non-shift worker 55 38 3 4 1 0 0 92 5 466
2014 Shift worker 38 43 6 6 7 0 0 81 13 16
2014 Non-shift worker 54 36 5 3 1 1 0 91 4 469

Question 21. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 25 67 0 9 0 0 0 91 9 13
2018 Non-shift worker 46 41 8 4 1 1 0 88 5 443
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 31 60 0 9 0 0 0 91 9 13
2018 Non-shift worker 41 39 10 8 2 1 1 80 10 442
2017 Shift worker 33 56 7 0 4 0 0 89 4 26
2017 Non-shift worker 43 39 9 7 2 0 0 82 9 466
2014 Shift worker 38 43 0 12 7 0 0 81 19 16
2014 Non-shift worker 40 38 12 7 3 0 0 79 10 470

Question 23. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 40 60 0 0 0 0 0 100 0 13
2018 Non-shift worker 50 34 7 6 2 0 0 85 8 441
2017 Shift worker 34 51 12 0 4 0 0 85 4 26
2017 Non-shift worker 52 33 7 4 2 1 1 86 6 466
2014 Shift worker 38 43 6 0 13 0 0 81 13 16
2014 Non-shift worker 49 34 9 4 2 0 0 84 7 470

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 47 44 9 0 0 0 0 91 0 13
2018 Non-shift worker 48 35 6 8 2 0 0 83 10 438
2017 Shift worker 33 59 4 4 0 0 0 92 4 26
2017 Non-shift worker 48 35 5 8 3 0 0 84 11 467
2014 Shift worker 37 37 6 7 13 0 0 75 19 16
2014 Non-shift worker 46 38 7 6 3 0 0 84 9 469

Question 25. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 47 37 9 8 0 0 0 84 8 13
2018 Non-shift worker 60 28 6 2 3 1 0 89 5 442
2017 Shift worker 53 35 12 0 0 0 0 88 0 26
2017 Non-shift worker 59 26 5 5 3 1 0 87 9 467

Question 26. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 51 34 0 15 0 0 0 85 15 14
2018 Non-shift worker 50 31 9 5 4 0 0 81 9 442
2017 Shift worker 45 43 11 0 0 0 0 89 0 26
2017 Non-shift worker 54 28 7 7 3 0 0 83 10 465
2014 Shift worker 44 31 12 6 7 0 0 75 13 16
2014 Non-shift worker 47 35 9 7 2 0 1 82 9 470
Top of Page

Senior Management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 29 64 0 0 0 8 0 100 0 14
2018 Non-shift worker 41 38 8 8 4 2 0 81 11 444
2017 Shift worker 45 42 4 8 0 0 0 88 8 26
2017 Non-shift worker 42 34 9 9 3 2 0 78 13 465
2014 Shift worker 13 56 12 12 7 0 0 69 19 16
2014 Non-shift worker 38 42 9 8 2 1 0 81 10 470

Question 30. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 30 56 6 8 0 0 0 86 8 14
2018 Non-shift worker 34 33 14 12 7 1 0 67 19 443
2017 Shift worker 38 54 4 4 0 0 0 92 4 26
2017 Non-shift worker 31 37 14 12 5 1 0 68 18 467
2014 Shift worker 26 43 18 0 13 0 0 69 13 16
2014 Non-shift worker 31 41 12 11 4 0 0 72 15 469

Question 31. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 30 43 21 0 0 7 0 78 0 14
2018 Non-shift worker 20 36 17 15 10 2 0 57 26 443
2017 Shift worker 18 52 23 4 0 4 0 72 4 26
2017 Non-shift worker 19 33 20 18 7 3 0 54 26 465
2014 Shift worker 7 26 42 19 7 0 0 33 25 16
2014 Non-shift worker 19 38 18 17 7 2 0 58 24 469

Question 32. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 7 67 20 6 0 0 0 74 6 14
2018 Non-shift worker 18 39 17 16 9 1 0 57 26 444
2017 Shift worker 22 43 26 8 0 0 0 66 8 26
2017 Non-shift worker 20 41 15 15 8 2 0 63 23 467
2014 Shift worker 7 37 31 19 7 0 0 44 25 16
2014 Non-shift worker 18 43 17 15 5 1 0 62 21 469
Top of Page

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 43 36 14 8 0 0 0 78 8 14
2018 Non-shift worker 36 42 12 7 2 1 0 78 10 437
2017 Shift worker 38 42 16 4 0 0 0 80 4 26
2017 Non-shift worker 32 45 14 6 2 1 0 78 9 466
2014 Shift worker 13 43 37 0 7 0 0 57 7 16
2014 Non-shift worker 35 42 11 9 2 0 0 77 11 470

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 29 64 8 0 0 0 0 92 0 14
2018 Non-shift worker 53 33 6 4 2 1 1 88 6 438
2017 Shift worker 45 55 0 0 0 0 0 100 0 26
2017 Non-shift worker 51 33 8 4 1 2 0 87 6 465
2014 Shift worker 31 49 0 6 13 0 0 81 19 16
2014 Non-shift worker 54 32 6 5 2 1 1 87 6 470

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 43 49 8 0 0 0 0 92 0 14
2018 Non-shift worker 52 33 9 4 1 0 0 85 6 436

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 30 20 29 15 0 7 0 53 16 14
2018 Non-shift worker 29 25 15 12 7 9 3 61 21 438
2017 Shift worker 22 35 18 4 0 17 4 71 5 26
2017 Non-shift worker 20 25 16 12 9 14 3 54 26 466
2014 Shift worker 13 13 31 18 13 13 0 30 35 16
2014 Non-shift worker 23 28 16 10 11 8 4 58 25 470

Question 37. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 36 49 8 7 0 0 0 85 7 14
2018 Non-shift worker 28 41 13 11 6 2 0 70 17 437
2017 Shift worker 39 46 16 0 0 0 0 84 0 26
2017 Non-shift worker 37 40 10 8 4 1 0 78 12 464
2014 Shift worker 25 56 6 13 0 0 0 81 13 16
2014 Non-shift worker 29 37 13 12 7 1 0 67 20 470

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 21 58 6 7 8 0 0 79 15 14
2018 Non-shift worker 26 31 15 11 12 3 3 60 24 436
2017 Shift worker 29 35 12 24 0 0 0 64 24 26
2017 Non-shift worker 27 31 14 13 11 2 2 60 25 466
2014 Shift worker 0 25 0 18 50 7 0 27 73 16
2014 Non-shift worker 13 19 17 19 30 0 2 33 50 469

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 29 58 6 0 0 7 0 93 0 14
2018 Non-shift worker 26 45 17 7 3 3 0 73 10 436
2017 Shift worker 27 49 16 0 0 8 0 83 0 25
2017 Non-shift worker 28 42 17 9 3 1 0 71 12 467

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 44 49 0 0 0 7 0 100 0 14
2018 Non-shift worker 47 37 11 2 1 2 0 85 3 441
2017 Shift worker 27 56 13 0 0 4 0 87 0 25
2017 Non-shift worker 47 38 10 2 1 2 0 86 4 466
2014 Shift worker 26 61 7 7 0 0 0 87 7 16
2014 Non-shift worker 55 33 7 1 1 3 0 91 2 470

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 37 56 0 0 0 7 0 100 0 14
2018 Non-shift worker 46 41 6 4 2 0 0 88 6 440
2017 Shift worker 46 42 4 4 0 4 0 92 4 26
2017 Non-shift worker 41 42 9 5 2 1 0 84 6 466
2014 Shift worker 33 30 31 6 0 0 0 63 6 16
2014 Non-shift worker 49 38 8 3 1 1 0 88 4 469

Question 42. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 51 49 0 0 0 0 0 100 0 14
2018 Non-shift worker 58 34 5 2 1 0 0 92 3 441
2017 Shift worker 52 44 4 0 0 0 0 96 0 25
2017 Non-shift worker 57 33 6 3 1 0 0 89 4 465
2014 Shift worker 51 36 0 6 7 0 0 87 13 16
2014 Non-shift worker 58 36 3 3 1 0 0 93 3 470

Question 43. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 43 37 20 0 0 0 0 80 0 14
2018 Non-shift worker 46 34 10 6 3 1 0 81 9 440
2017 Shift worker 45 47 7 0 0 0 0 93 0 26
2017 Non-shift worker 43 34 13 6 4 0 0 78 10 466
2014 Shift worker 39 48 0 0 13 0 0 87 13 16
2014 Non-shift worker 47 39 7 5 2 1 0 87 6 470

Question 44. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 50 37 13 0 0 0 0 87 0 14
2018 Non-shift worker 43 38 10 6 3 0 0 81 9 439
2017 Shift worker 49 47 4 0 0 0 0 96 0 26
2017 Non-shift worker 38 40 11 7 4 0 0 79 10 467
2014 Shift worker 33 49 6 0 13 0 0 81 13 16
2014 Non-shift worker 45 39 8 6 3 0 0 84 8 470

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 36 36 13 8 0 7 0 78 8 14
2018 Non-shift worker 40 26 20 8 5 1 0 67 13 440
2017 Shift worker 34 27 27 8 0 4 0 64 9 26
2017 Non-shift worker 40 25 18 9 5 3 1 67 15 467
2014 Shift worker 33 43 12 0 13 0 0 75 13 16
2014 Non-shift worker 39 29 17 9 4 3 0 69 13 470
Top of Page

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2018 Shift worker 13 50 37 14
2018 Non-shift worker 16 47 37 443
2017 Shift worker 8 61 31 26
2017 Non-shift worker 18 47 35 466
2014 Shift worker 19 57 25 16
2014 Non-shift worker 14 54 31 470
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 15 13 15 0 0 50 8 65 0 14
2018 Non-shift worker 21 15 14 5 4 33 9 62 15 444
2017 Shift worker 4 20 5 8 5 40 19 58 31 25
2017 Non-shift worker 19 16 17 3 2 34 10 62 8 466
2014 Shift worker 0 19 12 0 7 44 18 51 18 16
2014 Non-shift worker 17 12 15 6 4 35 10 54 18 470

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 37 40 16 0 0 7 0 83 0 14
2018 Non-shift worker 39 33 15 5 1 6 0 77 7 444
2017 Shift worker 41 31 12 4 0 12 0 81 5 26
2017 Non-shift worker 38 36 11 3 1 10 2 83 4 466
2014 Shift worker 19 37 0 6 7 31 0 82 18 16
2014 Non-shift worker 36 30 17 4 2 9 1 74 7 470
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 0 100 14
2018 Non-shift worker 3 97 441

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2018 Non-shift worker 0 13

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2018 Non-shift worker 0 13

Question 56g. From whom did you experience discrimination on the job? Other

Survey year Demographic
(%)
Total responses
2018 Non-shift worker 0 13

Question 57c. Please indicate the type of discrimination you experienced. Colour

Survey year Demographic
(%)
Total responses
2018 Non-shift worker 0 13

Question 57d. Please indicate the type of discrimination you experienced. Religion

Survey year Demographic
(%)
Total responses
2018 Non-shift worker 0 13

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic
(%)
Total responses
2018 Non-shift worker 0 13

Question 57j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic
(%)
Total responses
2018 Non-shift worker 0 13

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic
(%)
Total responses
2018 Non-shift worker 0 13

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2018 Non-shift worker 0 13

Question 57n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic
(%)
Total responses
2018 Non-shift worker 39 13

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic
(%)
Total responses
2018 Non-shift worker 0 13

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2018 Non-shift worker 0 13

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)
Total responses
2018 Non-shift worker 0 13

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2018 Non-shift worker 0 13

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2018 Non-shift worker 0 13

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic
(%)
Total responses
2018 Non-shift worker 64 13

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Demographic
(%)
Total responses
2018 Non-shift worker 0 13

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Demographic
(%)
Total responses
2018 Non-shift worker 0 13

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Demographic
(%)
Total responses
2018 Non-shift worker 0 13

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2018 Non-shift worker 0 13

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Demographic
(%)
Total responses
2018 Non-shift worker 0 13

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2018 Non-shift worker 0 13

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Demographic
(%)
Total responses
2018 Non-shift worker 0 13

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic
(%)
Total responses
2018 Non-shift worker 0 13

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 22 13 16 0 0 42 8 69 0 14
2018 Non-shift worker 22 13 15 0 1 38 11 67 3 442
2017 Shift worker 11 24 12 4 0 30 19 68 9 26
2017 Non-shift worker 20 13 14 1 1 40 11 68 3 467
2014 Shift worker 13 0 0 6 7 50 24 51 49 16
2014 Non-shift worker 18 16 14 2 1 40 10 67 6 470

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 44 40 16 0 0 0 0 84 0 14
2018 Non-shift worker 39 35 14 2 0 8 1 82 2 444
2017 Shift worker 37 31 17 4 0 8 4 77 4 26
2017 Non-shift worker 37 35 11 1 0 13 2 85 2 466
2014 Shift worker 19 31 0 6 7 37 0 80 20 16
2014 Non-shift worker 38 32 13 2 1 13 2 83 3 470
Top of Page

Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 55 22 24 0 0 0 0 76 0 13
2018 Non-shift worker 42 31 15 6 4 0 0 74 11 441
2017 Shift worker 31 43 15 4 0 4 4 80 4 26
2017 Non-shift worker 49 29 14 3 3 1 1 79 7 464

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 32 24 30 7 8 0 0 56 14 13
2018 Non-shift worker 9 24 31 23 13 0 0 33 36 441
2017 Shift worker 11 7 51 11 19 0 0 18 30 26
2017 Non-shift worker 9 22 33 19 17 0 0 32 36 466

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 32 24 37 8 0 0 0 56 8 13
2018 Non-shift worker 13 36 27 15 8 0 1 50 23 440
2017 Shift worker 11 28 38 12 11 0 0 39 23 26
2017 Non-shift worker 15 30 31 16 8 0 0 45 24 464

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 40 32 7 14 8 0 0 72 22 13
2018 Non-shift worker 10 29 25 20 16 0 0 39 36 439
2017 Shift worker 15 28 30 19 8 0 0 43 27 26
2017 Non-shift worker 13 25 26 20 15 0 1 38 35 467

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 64 0 21 15 0 0 0 64 15 13
2018 Non-shift worker 27 30 24 10 8 0 0 58 17 442
2017 Shift worker 20 28 34 11 7 0 0 47 19 26
2017 Non-shift worker 27 30 20 12 10 0 1 58 22 466

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 40 25 14 22 0 0 0 64 22 13
2018 Non-shift worker 27 23 27 13 10 0 0 50 23 438
2017 Shift worker 30 31 15 16 7 0 0 62 23 26
2017 Non-shift worker 25 28 23 15 8 0 0 53 23 465

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 50 37 13 0 0 0 0 87 0 14
2018 Non-shift worker 31 35 21 6 5 1 1 68 11 443
2017 Shift worker 33 28 20 11 4 0 4 63 15 26
2017 Non-shift worker 32 36 20 8 3 0 0 68 11 465

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 57 23 20 0 0 0 0 80 0 14
2018 Non-shift worker 26 33 25 11 4 0 1 60 15 443
2017 Shift worker 22 35 35 4 4 0 0 57 8 26
2017 Non-shift worker 22 39 24 10 5 0 0 61 15 465

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 59 21 20 0 0 0 0 80 0 14
2018 Non-shift worker 32 36 18 10 3 0 1 68 14 443
2017 Shift worker 38 43 8 11 0 0 0 81 11 26
2017 Non-shift worker 30 38 20 9 3 0 0 68 12 464

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 51 14 29 6 0 0 0 65 6 14
2018 Non-shift worker 31 35 20 9 3 0 1 67 13 442
2017 Shift worker 30 31 27 12 0 0 0 61 12 26
2017 Non-shift worker 29 35 21 11 3 1 0 65 14 465

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 74 20 0 6 0 0 0 94 6 14
2018 Non-shift worker 69 16 8 2 1 0 2 88 4 439
2017 Shift worker 58 34 0 4 4 0 0 92 8 26
2017 Non-shift worker 67 21 8 2 1 0 2 89 3 467

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 94 6 0 0 0 0 0 100 0 14
2018 Non-shift worker 82 9 4 1 0 0 4 95 1 443

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 79 21 0 0 0 0 0 100 0 14
2018 Non-shift worker 79 10 4 1 2 0 4 93 3 443
2017 Shift worker 84 12 4 0 0 0 0 96 0 26
2017 Non-shift worker 83 9 3 2 0 0 2 94 2 466

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 57 14 29 0 0 0 0 71 0 14
2018 Non-shift worker 54 27 11 4 1 0 2 83 6 442
2017 Shift worker 64 28 7 0 0 0 0 93 0 26
2017 Non-shift worker 53 33 10 3 2 0 0 86 4 467

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 58 21 15 6 0 0 0 79 6 14
2018 Non-shift worker 51 27 12 6 3 0 1 79 9 440
2017 Shift worker 58 34 7 0 0 0 0 93 0 26
2017 Non-shift worker 58 26 9 5 2 0 1 84 6 467

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 79 0 14 0 0 0 7 85 0 14
2018 Non-shift worker 49 21 7 3 2 0 18 86 5 438
2017 Shift worker 68 24 8 0 0 0 0 92 0 26
2017 Non-shift worker 53 21 9 2 0 0 14 87 3 466

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 87 6 7 0 0 0 0 93 0 14
2018 Non-shift worker 60 23 10 3 1 0 4 86 4 439
2017 Shift worker 79 13 4 0 4 0 0 92 4 24
2017 Non-shift worker 60 26 8 3 1 0 2 88 4 465

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 80 20 0 0 0 0 0 100 0 14
2018 Non-shift worker 82 10 3 1 2 0 2 94 3 442
2017 Shift worker 63 25 8 0 4 0 0 88 4 26
2017 Non-shift worker 80 10 4 2 1 1 2 93 3 467

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 44 23 33 0 0 0 0 67 0 14
2018 Non-shift worker 50 27 15 4 2 0 2 79 6 443
2017 Shift worker 46 30 16 4 4 0 0 77 7 26
2017 Non-shift worker 53 31 10 5 1 0 1 84 6 466

Question 63. Overall, my level of work-related stress is…

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 23 50 14 13 0 0 0 73 13 14
2018 Non-shift worker 10 28 43 15 3 0 0 39 18 443
2017 Shift worker 0 25 59 8 7 0 0 25 15 26
2017 Non-shift worker 6 32 42 14 6 0 0 39 20 467

Question 64. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 0 13 43 21 23 0 0 44 13 14
2018 Non-shift worker 7 20 42 24 7 0 0 31 27 437
2017 Shift worker 8 7 45 32 8 0 0 40 15 26
2017 Non-shift worker 6 20 40 25 8 0 0 33 26 465

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 16 46 8 7 0 22 0 80 10 13
2018 Non-shift worker 16 39 20 15 6 4 0 57 22 440
2017 Shift worker 11 39 24 12 4 11 0 56 17 26
2017 Non-shift worker 13 40 21 16 5 4 0 56 22 463

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 30 42 22 7 0 0 0 71 7 14
2018 Non-shift worker 18 39 22 12 6 3 0 58 19 442
2017 Shift worker 11 55 27 7 0 0 0 66 7 26
2017 Non-shift worker 15 43 18 16 7 2 0 58 23 467
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 58 21 0 0 14 7 0 63 37 14
2018 Non-shift worker 48 33 11 4 2 1 0 49 51 445
2017 Shift worker 44 41 7 4 0 0 4 46 54 26
2017 Non-shift worker 55 30 6 2 2 5 0 58 42 467

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 65 7 15 0 0 0 13 83 0 14
2018 Non-shift worker 60 12 8 6 4 1 9 81 11 442
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