2018 Public Service Employee Survey Results for Office of the Auditor General of Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 54 3 10 2 0 0 85 12 58
2018 Does not provide services to public 38 47 6 7 2 0 0 85 9 398
2017 Provides services to public 41 34 10 10 5 0 0 74 15 77
2017 Does not provide services to public 40 43 5 10 3 0 0 82 13 418
2014 Provides services to public 30 49 10 6 3 0 1 80 9 69
2014 Does not provide services to public 34 41 10 11 4 0 0 75 15 418

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 36 11 3 2 0 0 84 5 58
2018 Does not provide services to public 47 39 7 4 2 0 0 86 7 398
2017 Provides services to public 43 47 5 3 2 0 0 90 5 77
2017 Does not provide services to public 48 39 6 5 2 0 0 87 7 418
2014 Provides services to public 51 39 5 3 3 0 0 90 5 69
2014 Does not provide services to public 42 47 6 4 1 0 0 88 5 418

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 56 26 12 5 2 0 0 82 6 58
2018 Does not provide services to public 55 37 4 3 1 0 0 92 4 396
2017 Provides services to public 47 44 4 3 3 0 0 91 5 77
2017 Does not provide services to public 59 34 3 4 1 0 0 92 4 417
2014 Provides services to public 58 32 8 1 1 0 0 90 3 69
2014 Does not provide services to public 51 40 5 4 1 0 0 90 5 418

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 34 9 9 3 0 0 79 12 58
2018 Does not provide services to public 44 38 6 7 3 0 0 83 10 396
2017 Provides services to public 50 26 11 6 6 0 0 77 12 77
2017 Does not provide services to public 42 36 6 9 5 0 0 79 15 418
2014 Provides services to public 43 42 9 3 4 0 0 85 6 69
2014 Does not provide services to public 43 36 8 9 4 0 0 79 13 418

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 35 15 5 0 0 0 80 5 57
2018 Does not provide services to public 40 43 9 5 4 0 0 83 9 396
2017 Provides services to public 36 41 12 8 3 0 0 78 11 77
2017 Does not provide services to public 41 44 8 4 3 0 0 86 7 417
2014 Provides services to public 35 51 10 1 3 0 0 86 4 69
2014 Does not provide services to public 34 48 12 4 2 0 0 82 7 418

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 40 17 6 3 0 0 74 9 58
2018 Does not provide services to public 27 43 16 10 4 0 0 70 14 398
2017 Provides services to public 30 38 20 11 1 0 0 67 13 77
2017 Does not provide services to public 32 38 15 10 4 0 0 71 14 417
2014 Provides services to public 26 37 24 8 5 0 0 63 13 69
2014 Does not provide services to public 27 37 17 15 4 1 0 65 19 418

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 51 14 2 0 0 0 84 2 58
2018 Does not provide services to public 35 45 10 7 3 0 0 80 10 398
2017 Provides services to public 31 45 21 2 1 0 0 76 4 77
2017 Does not provide services to public 36 47 8 7 2 0 0 83 9 417

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 38 5 1 2 0 0 92 3 57
2018 Does not provide services to public 59 35 4 2 1 0 0 94 2 399
2017 Provides services to public 50 40 4 2 1 1 1 92 4 77
2017 Does not provide services to public 56 35 5 3 1 0 0 91 4 417
2014 Provides services to public 56 34 9 1 0 0 0 90 1 69
2014 Does not provide services to public 53 39 5 2 1 0 0 92 4 418

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 42 18 6 4 0 0 72 10 57
2018 Does not provide services to public 34 45 11 8 2 0 0 79 10 399
2017 Provides services to public 32 40 21 6 1 0 0 72 8 76
2017 Does not provide services to public 39 38 10 9 4 0 0 77 13 416

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 29 15 2 0 0 0 83 2 58
2018 Does not provide services to public 52 37 8 3 2 0 0 88 4 394
2017 Provides services to public 46 44 8 0 1 0 0 91 1 77
2017 Does not provide services to public 55 35 6 4 1 0 0 90 4 417
2014 Provides services to public 70 20 9 1 0 0 0 90 1 69
2014 Does not provide services to public 64 28 5 2 1 0 0 92 3 418

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 41 15 12 2 0 0 71 13 58
2018 Does not provide services to public 37 43 11 8 2 0 0 80 9 398
2017 Provides services to public 40 43 7 8 2 0 0 83 10 77
2017 Does not provide services to public 42 38 9 8 3 0 0 80 11 417
2014 Provides services to public 24 55 15 2 4 0 0 79 6 69
2014 Does not provide services to public 31 41 14 10 4 0 0 72 15 417

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 39 17 5 2 0 0 76 6 58
2018 Does not provide services to public 35 42 12 7 4 0 0 78 10 395
2017 Provides services to public 37 42 12 8 1 0 0 79 9 77
2017 Does not provide services to public 41 37 11 8 4 0 0 78 11 416
2014 Provides services to public 42 43 13 0 3 0 0 85 3 69
2014 Does not provide services to public 35 40 10 11 4 0 0 76 15 418

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 39 13 5 2 0 0 81 6 58
2018 Does not provide services to public 36 42 11 8 2 0 0 79 10 398
2017 Provides services to public 39 43 11 5 1 0 0 82 7 77
2017 Does not provide services to public 41 40 10 6 3 0 1 82 8 417
2014 Provides services to public 44 44 6 3 3 0 0 89 5 69
2014 Does not provide services to public 43 38 10 4 3 0 2 83 6 418

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 35 11 7 2 0 0 80 8 58
2018 Does not provide services to public 44 40 9 5 2 0 0 84 7 399
2017 Provides services to public 38 46 11 1 3 1 0 85 4 77
2017 Does not provide services to public 45 41 7 5 2 0 0 85 8 416
2014 Provides services to public 47 43 6 3 1 0 0 90 4 69
2014 Does not provide services to public 47 38 8 4 3 0 0 85 7 418

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 34 18 5 6 0 0 70 11 58
2018 Does not provide services to public 25 40 21 11 3 0 0 65 14 399
2017 Provides services to public 20 52 13 11 4 0 0 72 15 77
2017 Does not provide services to public 26 37 22 12 2 0 0 63 14 418
2014 Provides services to public 28 42 24 5 1 0 0 70 6 69
2014 Does not provide services to public 25 47 18 7 4 0 0 71 11 418

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 22 36 18 14 0 1 32 31 57
2018 Does not provide services to public 5 20 39 26 9 0 0 35 25 399
2017 Provides services to public 9 21 39 16 11 0 5 28 32 77
2017 Does not provide services to public 6 18 37 26 11 0 2 38 24 417
2014 Provides services to public 3 18 41 26 10 0 3 37 21 69
2014 Does not provide services to public 4 17 33 31 12 1 2 44 22 417

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 7 13 20 28 29 2 1 59 21 57
2018 Does not provide services to public 3 15 25 36 19 1 1 57 18 396
2017 Provides services to public 1 6 28 31 29 1 4 63 8 77
2017 Does not provide services to public 4 9 21 34 27 1 4 64 14 417
2014 Provides services to public 3 9 23 40 19 3 4 63 12 69
2014 Does not provide services to public 3 8 23 38 25 0 3 64 11 414

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 10 35 27 10 0 3 39 25 57
2018 Does not provide services to public 7 19 34 24 14 1 1 39 26 396
2017 Provides services to public 8 16 33 29 11 0 3 41 25 77
2017 Does not provide services to public 10 22 33 21 12 0 2 34 32 416
2014 Provides services to public 9 18 47 16 6 0 4 23 28 69
2014 Does not provide services to public 10 18 33 25 13 0 1 39 28 417

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 7 13 31 39 9 0 1 48 20 56
2018 Does not provide services to public 6 15 40 29 9 1 0 38 21 398
2017 Provides services to public 5 13 37 29 12 0 4 42 19 77
2017 Does not provide services to public 8 12 39 28 12 0 1 41 20 415
2014 Provides services to public 4 13 36 33 13 0 1 46 17 69
2014 Does not provide services to public 7 13 34 28 16 0 1 45 21 418

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 24 27 19 8 0 1 27 45 57
2018 Does not provide services to public 15 27 33 16 7 1 1 24 42 397
2017 Provides services to public 17 20 28 23 9 0 4 33 38 77
2017 Does not provide services to public 16 23 32 16 9 1 3 26 41 417
2014 Provides services to public 15 14 35 19 13 0 4 33 31 69
2014 Does not provide services to public 10 19 34 23 13 1 1 36 29 418

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 28 21 18 12 0 3 32 46 57
2018 Does not provide services to public 10 22 33 22 10 2 1 33 33 398
2017 Provides services to public 8 15 25 22 19 8 4 46 26 77
2017 Does not provide services to public 8 17 31 22 15 3 3 40 27 417
2014 Provides services to public 5 7 25 39 17 4 4 60 13 68
2014 Does not provide services to public 3 6 26 37 24 2 2 64 10 417

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 15 40 21 7 0 1 28 32 57
2018 Does not provide services to public 9 20 40 21 9 1 0 31 29 398
2017 Provides services to public 8 12 42 20 10 4 4 33 22 77
2017 Does not provide services to public 10 17 40 21 9 1 2 31 28 416
2014 Provides services to public 7 14 41 22 10 4 3 34 23 69
2014 Does not provide services to public 10 17 32 22 16 1 2 39 28 418
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 46 15 11 3 6 0 69 15 57
2018 Does not provide services to public 24 35 15 12 4 7 4 66 17 400
2017 Provides services to public 28 37 16 13 0 3 2 69 14 76
2017 Does not provide services to public 29 36 10 10 6 4 5 71 17 418
2014 Provides services to public 28 33 19 15 4 1 0 62 19 69
2014 Does not provide services to public 29 35 14 10 6 3 2 68 17 418

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 31 16 7 2 0 0 75 9 57
2018 Does not provide services to public 49 34 9 3 3 1 0 84 7 399
2017 Provides services to public 49 37 6 7 0 1 0 87 7 77
2017 Does not provide services to public 51 34 6 5 3 0 0 85 9 418
2014 Provides services to public 34 42 8 11 5 0 0 76 16 69
2014 Does not provide services to public 48 32 6 10 3 0 0 80 13 418

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 28 25 17 7 5 0 48 26 57
2018 Does not provide services to public 15 28 16 17 7 15 2 52 29 399
2017 Provides services to public 14 27 22 20 5 11 1 47 29 77
2017 Does not provide services to public 14 26 16 18 9 14 2 48 33 417
2014 Provides services to public 10 28 28 14 6 10 4 44 24 69
2014 Does not provide services to public 12 32 19 14 10 10 2 50 28 418

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 48 6 4 2 0 0 89 5 57
2018 Does not provide services to public 62 29 4 3 1 0 0 92 4 399
2017 Provides services to public 46 52 1 1 0 0 0 97 1 77
2017 Does not provide services to public 56 35 3 4 1 0 0 91 5 417
2014 Provides services to public 49 38 4 6 3 0 0 87 9 69
2014 Does not provide services to public 54 36 5 3 1 1 0 91 4 417

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 53 15 4 0 0 0 81 4 57
2018 Does not provide services to public 48 40 6 4 1 1 0 89 5 398
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 43 11 3 2 0 1 84 5 58
2018 Does not provide services to public 41 39 9 8 2 1 1 80 10 396
2017 Provides services to public 41 43 10 7 0 0 0 83 7 77
2017 Does not provide services to public 43 40 9 7 2 0 0 83 9 417
2014 Provides services to public 48 30 11 6 5 0 0 78 11 69
2014 Does not provide services to public 39 40 11 7 2 0 0 79 10 418

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 41 7 4 2 0 0 87 5 58
2018 Does not provide services to public 51 34 7 6 2 0 0 85 8 395
2017 Provides services to public 40 48 9 3 0 0 0 88 3 77
2017 Does not provide services to public 52 32 7 4 2 1 1 86 7 417
2014 Provides services to public 49 26 15 5 5 0 0 75 10 69
2014 Does not provide services to public 49 36 9 4 2 0 0 85 6 418

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 35 8 6 2 0 0 84 8 58
2018 Does not provide services to public 48 35 6 8 2 0 0 84 10 392
2017 Provides services to public 43 40 6 8 3 0 0 83 11 77
2017 Does not provide services to public 47 36 5 8 3 0 1 84 11 418
2014 Provides services to public 48 28 15 8 1 0 0 76 9 69
2014 Does not provide services to public 45 40 6 6 4 0 0 85 9 417

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 37 6 5 2 1 0 88 7 58
2018 Does not provide services to public 61 27 7 2 3 1 0 89 5 396
2017 Provides services to public 62 24 7 5 0 1 0 87 5 77
2017 Does not provide services to public 58 27 5 5 3 1 1 87 9 418

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 33 10 7 4 0 0 79 11 58
2018 Does not provide services to public 51 31 9 6 4 0 0 82 9 397
2017 Provides services to public 56 30 5 7 1 0 0 86 9 77
2017 Does not provide services to public 53 29 8 7 3 0 0 82 9 416
2014 Provides services to public 43 36 6 6 6 0 1 81 13 69
2014 Does not provide services to public 47 35 9 7 2 0 0 82 8 418
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 50 20 5 4 0 0 71 8 27
2018 Does not provide services to public 27 41 12 9 6 1 3 71 16 201
2017 Provides services to public 39 36 9 6 3 0 7 80 10 32
2017 Does not provide services to public 32 36 13 8 5 2 4 72 14 196
2014 Provides services to public 21 55 21 3 0 0 0 76 3 21
2014 Does not provide services to public 27 45 10 9 4 1 5 76 13 205

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 41 7 7 5 1 0 80 12 58
2018 Does not provide services to public 41 39 7 7 3 2 0 82 11 399
2017 Provides services to public 39 35 12 12 1 1 0 74 14 77
2017 Does not provide services to public 43 35 8 9 3 2 0 80 12 416
2014 Provides services to public 35 47 5 5 6 1 0 83 12 69
2014 Does not provide services to public 38 42 10 8 1 1 0 81 9 418

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 37 16 7 7 0 0 70 14 58
2018 Does not provide services to public 34 33 14 12 7 1 0 67 19 398
2017 Provides services to public 38 30 21 9 1 1 0 68 11 77
2017 Does not provide services to public 29 39 13 12 6 1 0 69 18 418
2014 Provides services to public 31 47 9 8 4 1 0 79 12 69
2014 Does not provide services to public 31 40 13 11 5 0 0 71 16 417

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 40 21 5 11 1 0 62 17 58
2018 Does not provide services to public 20 36 17 16 10 2 0 57 26 398
2017 Provides services to public 25 36 18 19 1 1 0 61 21 76
2017 Does not provide services to public 18 34 20 17 8 3 0 54 25 417
2014 Provides services to public 25 38 21 8 5 3 0 65 13 69
2014 Does not provide services to public 17 37 18 19 7 1 0 56 26 417

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 47 14 14 10 0 0 62 24 58
2018 Does not provide services to public 17 39 18 16 9 1 0 57 25 399
2017 Provides services to public 27 37 12 17 6 1 0 64 24 77
2017 Does not provide services to public 19 42 16 14 7 2 0 63 21 418
2014 Provides services to public 19 38 29 8 5 1 0 58 13 69
2014 Does not provide services to public 17 44 15 16 5 1 0 62 22 417
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 41 14 5 3 1 0 77 9 57
2018 Does not provide services to public 36 42 12 8 2 1 0 79 10 393
2017 Provides services to public 38 36 18 7 1 0 0 74 8 77
2017 Does not provide services to public 31 47 13 6 2 1 0 78 9 417
2014 Provides services to public 34 49 14 3 1 0 0 83 4 69
2014 Does not provide services to public 34 41 12 10 2 0 0 75 12 418

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 32 13 2 2 1 0 84 3 57
2018 Does not provide services to public 53 34 6 4 2 1 1 88 6 394
2017 Provides services to public 50 34 12 3 0 1 0 85 3 77
2017 Does not provide services to public 51 35 6 4 1 2 0 88 6 416
2014 Provides services to public 44 41 8 1 4 2 0 87 5 69
2014 Does not provide services to public 55 31 6 5 2 0 1 87 7 418

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 34 12 3 2 1 0 83 5 57
2018 Does not provide services to public 52 33 9 4 1 0 0 86 6 392

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 26 13 17 2 8 0 65 21 57
2018 Does not provide services to public 29 24 16 12 7 9 3 61 21 394
2017 Provides services to public 15 27 16 16 8 11 6 51 29 77
2017 Does not provide services to public 21 25 16 11 9 14 3 56 24 417
2014 Provides services to public 15 27 14 14 15 13 2 49 34 69
2014 Does not provide services to public 24 28 16 10 11 8 4 58 24 418

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 46 12 7 5 5 0 75 13 57
2018 Does not provide services to public 29 41 13 11 6 1 0 70 17 393
2017 Provides services to public 43 38 12 7 0 0 0 82 7 76
2017 Does not provide services to public 36 41 10 8 4 1 0 78 12 416
2014 Provides services to public 34 31 20 10 4 1 0 66 14 69
2014 Does not provide services to public 29 38 12 13 8 0 0 67 21 418

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 32 19 9 14 3 2 56 24 57
2018 Does not provide services to public 27 32 14 11 12 3 3 61 24 392
2017 Provides services to public 26 30 12 19 10 3 1 58 29 77
2017 Does not provide services to public 27 32 15 12 11 1 2 61 24 417
2014 Provides services to public 11 16 25 17 25 1 4 28 45 69
2014 Does not provide services to public 13 20 15 19 31 0 2 33 52 417

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 48 15 6 2 3 0 77 7 57
2018 Does not provide services to public 26 44 17 7 3 3 0 73 10 392
2017 Provides services to public 28 46 20 6 0 0 0 74 6 76
2017 Does not provide services to public 28 42 16 9 3 2 0 71 12 418

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 34 11 2 0 1 0 87 2 58
2018 Does not provide services to public 46 38 11 2 1 2 0 86 3 396
2017 Provides services to public 45 40 14 1 0 0 0 85 1 76
2017 Does not provide services to public 46 39 9 2 1 2 0 87 4 417
2014 Provides services to public 49 43 3 1 1 3 0 95 3 69
2014 Does not provide services to public 55 33 8 1 0 3 0 90 2 418

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 38 9 0 0 1 0 91 0 57
2018 Does not provide services to public 45 42 6 4 2 1 0 88 6 396
2017 Provides services to public 41 49 5 4 0 1 0 91 4 76
2017 Does not provide services to public 41 41 10 5 2 1 0 83 7 417
2014 Provides services to public 48 39 6 3 3 1 0 88 5 69
2014 Does not provide services to public 48 38 9 4 0 1 0 87 4 417

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 57 36 6 1 0 0 0 93 1 58
2018 Does not provide services to public 57 34 5 2 1 0 0 92 3 396
2017 Provides services to public 57 38 4 0 0 0 0 96 0 75
2017 Does not provide services to public 56 33 6 3 1 0 0 89 5 417
2014 Provides services to public 57 40 0 1 3 0 0 96 4 69
2014 Does not provide services to public 57 35 4 3 1 0 0 92 3 418

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 36 9 5 0 0 0 86 5 58
2018 Does not provide services to public 45 34 11 6 4 1 0 80 9 395
2017 Provides services to public 43 38 15 3 1 0 0 81 4 77
2017 Does not provide services to public 43 35 12 6 4 0 0 78 10 417
2014 Provides services to public 49 43 5 0 3 0 0 93 3 69
2014 Does not provide services to public 46 39 7 5 2 1 0 86 7 418

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 31 12 6 0 0 0 82 6 57
2018 Does not provide services to public 42 39 10 6 3 0 0 81 9 395
2017 Provides services to public 42 39 13 5 1 0 0 81 6 77
2017 Does not provide services to public 38 42 10 6 4 0 0 80 10 418
2014 Provides services to public 42 51 5 0 3 0 0 93 3 69
2014 Does not provide services to public 45 37 8 6 3 0 0 82 10 418

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 20 21 12 0 2 0 66 12 58
2018 Does not provide services to public 39 27 19 7 5 2 0 67 13 395
2017 Provides services to public 35 23 28 10 0 1 1 60 11 77
2017 Does not provide services to public 40 26 16 8 6 3 0 68 15 418
2014 Provides services to public 43 33 10 7 7 0 0 76 14 69
2014 Does not provide services to public 38 28 18 9 4 4 0 68 13 418
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 13 46 41 57
2018 Does not provide services to public 16 47 36 399
2017 Provides services to public 9 44 47 77
2017 Does not provide services to public 19 48 33 417
2014 Provides services to public 10 55 35 69
2014 Does not provide services to public 15 54 31 418
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 17 83 57
2018 Does not provide services to public 9 91 398

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 18 18 5 2 30 0 65 10 57
2018 Does not provide services to public 20 15 13 5 4 33 10 62 15 400
2017 Provides services to public 21 28 12 1 3 26 9 75 7 76
2017 Does not provide services to public 17 14 17 3 2 36 11 59 9 417
2014 Provides services to public 28 9 15 9 4 30 5 57 19 69
2014 Does not provide services to public 15 13 15 6 4 36 11 53 19 418

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 32 17 1 0 3 0 81 1 57
2018 Does not provide services to public 38 33 15 5 2 6 0 76 7 400
2017 Provides services to public 45 35 11 3 1 4 1 84 4 77
2017 Does not provide services to public 36 36 12 3 1 11 1 82 4 417
2014 Provides services to public 39 22 25 5 3 6 0 65 8 69
2014 Does not provide services to public 35 32 15 4 2 11 1 76 7 418
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 9 91 58
2018 Does not provide services to public 2 98 396

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 14 21 0 0 36 4 65 0 58
2018 Does not provide services to public 21 12 15 0 1 38 12 67 3 397
2017 Provides services to public 24 19 12 1 0 30 12 76 2 77
2017 Does not provide services to public 18 13 15 1 1 42 11 66 3 418
2014 Provides services to public 22 20 15 3 3 30 6 68 8 69
2014 Does not provide services to public 17 14 14 2 0 42 11 66 6 418

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 33 18 0 0 3 2 81 0 58
2018 Does not provide services to public 39 35 14 2 1 9 1 82 2 399
2017 Provides services to public 41 34 12 3 0 7 4 84 3 77
2017 Does not provide services to public 37 35 11 1 0 14 2 85 2 417
2014 Provides services to public 32 32 18 1 3 14 0 75 4 69
2014 Does not provide services to public 38 32 11 2 0 14 2 84 3 418
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 20 26 9 5 2 1 58 15 56
2018 Does not provide services to public 44 32 14 6 4 0 0 76 10 397
2017 Provides services to public 39 40 11 3 6 0 1 80 9 77
2017 Does not provide services to public 50 28 15 3 3 1 1 79 6 415

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 19 24 19 17 2 1 37 38 56
2018 Does not provide services to public 9 25 32 23 12 0 0 33 35 397
2017 Provides services to public 16 18 31 13 23 0 0 34 35 77
2017 Does not provide services to public 9 22 34 19 16 0 0 31 35 417

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 32 25 13 7 2 1 54 20 55
2018 Does not provide services to public 13 36 27 15 7 0 1 50 23 397
2017 Provides services to public 15 30 32 14 7 0 1 46 22 77
2017 Does not provide services to public 15 29 31 16 8 0 0 45 24 415

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 20 32 14 19 0 1 34 34 55
2018 Does not provide services to public 11 30 23 20 15 1 0 41 36 396
2017 Provides services to public 16 28 25 12 19 0 0 44 31 77
2017 Does not provide services to public 13 25 27 21 14 0 1 38 35 418

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 26 24 3 8 2 0 64 12 56
2018 Does not provide services to public 28 30 24 11 7 0 0 58 18 398
2017 Provides services to public 34 22 18 13 13 0 0 56 26 76
2017 Does not provide services to public 26 31 21 12 9 0 1 58 21 418

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 16 27 11 12 0 0 50 23 56
2018 Does not provide services to public 27 24 26 13 10 0 0 51 23 394
2017 Provides services to public 32 31 16 12 10 0 0 63 21 76
2017 Does not provide services to public 25 28 24 16 8 0 0 52 24 417

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 32 18 11 3 1 3 67 15 58
2018 Does not provide services to public 32 36 21 6 5 1 0 69 10 398
2017 Provides services to public 34 33 26 3 4 0 0 67 7 76
2017 Does not provide services to public 32 36 19 9 3 0 0 68 12 417

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 19 23 14 4 0 3 57 19 57
2018 Does not provide services to public 26 35 25 10 4 0 1 61 14 399
2017 Provides services to public 21 41 25 8 5 0 0 62 13 76
2017 Does not provide services to public 22 39 24 10 5 0 0 61 15 417

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 28 26 9 2 0 3 62 11 58
2018 Does not provide services to public 33 36 17 10 3 0 0 69 13 398
2017 Provides services to public 29 39 23 5 4 0 0 68 9 76
2017 Does not provide services to public 30 38 18 10 3 0 0 69 13 416

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 30 23 7 1 0 5 67 9 58
2018 Does not provide services to public 32 35 20 9 3 0 0 67 13 397
2017 Provides services to public 31 30 25 9 4 0 1 62 13 76
2017 Does not provide services to public 29 36 20 11 3 1 0 66 14 417

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 68 8 10 7 1 0 5 80 9 58
2018 Does not provide services to public 70 17 7 2 1 0 2 89 3 394
2017 Provides services to public 64 18 7 6 2 0 3 84 9 77
2017 Does not provide services to public 67 22 7 1 0 0 1 91 2 418

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 77 8 9 2 0 0 5 89 2 58
2018 Does not provide services to public 83 9 3 1 0 0 3 96 1 398

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 72 11 7 0 2 0 8 90 2 58
2018 Does not provide services to public 80 10 4 1 1 1 3 93 3 398
2017 Provides services to public 84 8 4 3 0 1 1 94 3 77
2017 Does not provide services to public 83 10 3 1 1 0 2 95 2 417

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 29 19 5 5 0 8 69 11 58
2018 Does not provide services to public 57 26 10 4 1 1 1 84 5 397
2017 Provides services to public 41 48 8 3 0 0 0 89 3 77
2017 Does not provide services to public 56 30 10 3 2 0 0 86 5 418

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 27 17 4 5 0 6 72 9 58
2018 Does not provide services to public 53 26 11 6 3 1 1 80 9 395
2017 Provides services to public 60 27 9 4 1 0 0 87 5 77
2017 Does not provide services to public 58 26 9 5 2 0 1 85 6 418

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 16 7 4 6 0 13 80 12 56
2018 Does not provide services to public 49 21 8 2 1 0 19 86 4 395
2017 Provides services to public 50 28 7 4 0 0 11 87 4 77
2017 Does not provide services to public 55 20 9 1 0 0 14 87 2 417

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 67 15 9 2 3 0 5 86 5 58
2018 Does not provide services to public 60 23 10 3 1 0 3 86 4 394
2017 Provides services to public 59 29 8 3 0 0 1 89 3 75
2017 Does not provide services to public 61 25 8 3 1 0 2 88 4 415

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 75 10 3 2 6 0 5 89 8 57
2018 Does not provide services to public 83 10 2 1 1 0 2 95 2 398
2017 Provides services to public 66 17 9 1 1 3 3 88 3 77
2017 Does not provide services to public 81 10 3 2 1 0 2 93 3 418

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 25 15 4 2 0 5 79 5 58
2018 Does not provide services to public 50 27 16 4 2 0 1 78 6 398
2017 Provides services to public 44 36 10 5 5 0 0 80 10 77
2017 Does not provide services to public 54 30 10 4 1 0 1 85 5 417

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 23 42 11 6 0 0 41 17 57
2018 Does not provide services to public 10 30 43 15 3 0 0 40 17 399
2017 Provides services to public 9 32 33 16 9 0 0 42 25 77
2017 Does not provide services to public 5 32 44 13 6 0 0 37 18 418

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 21 38 25 7 0 0 32 30 55
2018 Does not provide services to public 6 20 42 24 8 0 0 32 26 395
2017 Provides services to public 9 25 32 27 7 0 0 33 34 77
2017 Does not provide services to public 5 18 42 25 9 0 0 34 24 416

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 33 20 10 5 6 0 62 17 57
2018 Does not provide services to public 15 40 20 16 5 4 0 57 22 395
2017 Provides services to public 20 43 14 18 0 5 0 66 19 76
2017 Does not provide services to public 12 40 22 15 6 5 0 54 22 415

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 32 25 5 6 3 0 62 12 57
2018 Does not provide services to public 17 40 22 13 6 3 0 58 20 398
2017 Provides services to public 21 42 24 9 4 0 0 63 12 77
2017 Does not provide services to public 13 44 18 16 7 2 0 58 24 418
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 56 24 12 7 2 0 0 56 44 58
2018 Does not provide services to public 47 34 11 4 2 2 1 48 52 400
2017 Provides services to public 52 33 10 1 1 3 0 53 47 77
2017 Does not provide services to public 55 30 5 2 2 5 0 58 42 418

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 19 26
2018 Does not provide services to public 8 200
2017 Provides services to public 9 35
2017 Does not provide services to public 10 161

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 20 26
2018 Does not provide services to public 19 200
2017 Provides services to public 21 35
2017 Does not provide services to public 19 161

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 26
2018 Does not provide services to public 15 200
2017 Provides services to public 17 35
2017 Does not provide services to public 13 161

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 21 26
2018 Does not provide services to public 14 200
2017 Provides services to public 20 35
2017 Does not provide services to public 17 161

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 26
2018 Does not provide services to public 4 200
2017 Provides services to public 3 35
2017 Does not provide services to public 4 161

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 26
2018 Does not provide services to public 45 200

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 37 26
2018 Does not provide services to public 35 200
2017 Provides services to public 54 35
2017 Does not provide services to public 58 161

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 23 39 0 10 11 16 23
2018 Does not provide services to public 24 57 9 5 2 3 191
2017 Provides services to public 15 61 14 3 0 6 33
2017 Does not provide services to public 20 65 6 2 1 5 160

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 61 39 26
2018 Does not provide services to public 58 42 198

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 24 12 7 4 0 7 75 12 26
2018 Does not provide services to public 28 36 12 10 8 1 5 68 19 199
2017 Provides services to public 37 27 17 8 0 0 11 72 9 36
2017 Does not provide services to public 39 26 12 5 4 2 12 75 10 165

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 17 15 11 8 4 27 50 28 26
2018 Does not provide services to public 5 8 11 7 7 6 55 36 36 199
2017 Provides services to public 9 11 14 6 11 8 41 40 33 36
2017 Does not provide services to public 7 10 9 4 9 6 55 46 32 165

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 65 16 2 5 2 3 7 90 8 57
2018 Does not provide services to public 60 11 9 6 4 1 10 79 11 398
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