2018 Public Service Employee Survey Results for Canada Border Services Agency by Question 78. Please indicate your occupational group and level. Occupational group and level - CO

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 10 70 10 5 5 0 0 80 10 20
2018 CO-02 7 67 13 7 7 0 0 73 13 15
2017 CO 20 44 12 16 8 0 0 64 24 25
2017 CO-02 15 62 8 8 8 0 0 77 15 13
2014 CO 23 39 23 13 3 0 0 61 16 31
2014 CO-02 17 39 22 17 4 0 0 57 22 23
2011 CO 33 48 15 0 0 3 0 84 0 33
2011 CO-02 16 63 21 0 0 0 0 79 0 19
2008 CO 16 58 12 9 5 0 0 74 14 43
2008 CO-02 13 65 9 9 4 0 0 78 13 23

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 50 45 5 0 0 0 0 95 0 20
2018 CO-02 40 53 7 0 0 0 0 93 0 15
2017 CO 64 28 0 8 0 0 0 92 8 25
2017 CO-02 69 31 0 0 0 0 0 100 0 13
2014 CO 48 42 3 3 3 0 0 90 6 31
2014 CO-02 39 48 4 4 4 0 0 87 9 23
2011 CO 70 24 3 3 0 0 0 94 3 33
2011 CO-02 58 37 5 0 0 0 0 95 0 19
2008 CO 42 49 5 5 0 0 0 91 5 43
2008 CO-02 39 48 9 4 0 0 0 87 4 23

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 65 30 5 0 0 0 0 95 0 20
2018 CO-02 53 40 7 0 0 0 0 93 0 15
2017 CO 64 24 4 8 0 0 0 88 8 25
2017 CO-02 69 31 0 0 0 0 0 100 0 13
2014 CO 52 39 3 3 3 0 0 90 6 31
2014 CO-02 43 43 4 4 4 0 0 87 9 23
2011 CO 45 45 6 3 0 0 0 91 3 33
2011 CO-02 42 53 5 0 0 0 0 95 0 19
2008 CO 65 33 0 2 0 0 0 98 2 43
2008 CO-02 57 39 0 4 0 0 0 96 4 23

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 35 45 15 5 0 0 0 80 5 20
2018 CO-02 27 53 13 7 0 0 0 80 7 15
2017 CO 44 36 4 12 4 0 0 80 16 25
2017 CO-02 38 31 8 15 8 0 0 69 23 13
2014 CO 45 36 6 6 6 0 0 81 13 31
2014 CO-02 52 30 4 4 9 0 0 83 13 23
2011 CO 48 45 3 3 0 0 0 94 3 33
2011 CO-02 32 68 0 0 0 0 0 100 0 19

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 45 50 5 0 0 0 0 95 0 20
2018 CO-02 33 60 7 0 0 0 0 93 0 15
2017 CO 56 28 8 4 4 0 0 84 8 25
2017 CO-02 54 38 8 0 0 0 0 92 0 13
2014 CO 32 48 16 0 3 0 0 81 3 31
2014 CO-02 26 48 22 0 4 0 0 74 4 23
2011 CO 33 58 6 3 0 0 0 91 3 33
2011 CO-02 32 58 11 0 0 0 0 89 0 19
2008 CO 21 56 9 12 2 0 0 77 14 43
2008 CO-02 9 65 17 9 0 0 0 74 9 23

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 25 25 25 25 0 0 0 50 25 20
2018 CO-02 20 20 27 33 0 0 0 40 33 15
2017 CO 28 36 16 8 12 0 0 64 20 25
2017 CO-02 31 38 23 8 0 0 0 69 8 13
2014 CO 16 52 13 13 6 0 0 68 19 31
2014 CO-02 22 48 9 13 9 0 0 70 22 23
2011 CO 30 36 21 9 3 0 0 67 12 33
2011 CO-02 26 47 21 5 0 0 0 74 5 19

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 35 45 15 5 0 0 0 80 5 20
2018 CO-02 27 47 20 7 0 0 0 73 7 15
2017 CO 32 48 4 12 4 0 0 80 16 25
2017 CO-02 31 54 8 8 0 0 0 85 8 13

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 42 53 5 0 0 0 0 95 0 19
2018 CO-02 36 57 7 0 0 0 0 93 0 14
2017 CO 40 52 0 8 0 0 0 92 8 25
2017 CO-02 46 46 0 8 0 0 0 92 8 13
2014 CO 39 39 10 3 10 0 0 77 13 31
2014 CO-02 39 35 9 4 13 0 0 74 17 23
2011 CO 36 45 9 9 0 0 0 82 9 33
2011 CO-02 21 53 16 11 0 0 0 74 11 19
2008 CO 37 49 5 7 2 0 0 86 9 43
2008 CO-02 26 61 9 4 0 0 0 87 4 23

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 33 44 11 6 6 0 0 78 11 18
2018 CO-02 23 46 15 8 8 0 0 69 15 13
2017 CO 24 52 16 4 4 0 0 76 8 25
2017 CO-02 31 54 15 0 0 0 0 85 0 13

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 63 32 5 0 0 0 0 95 0 19
2018 CO-02 50 43 7 0 0 0 0 93 0 14
2017 CO 72 24 0 4 0 0 0 96 4 25
2017 CO-02 77 23 0 0 0 0 0 100 0 13
2014 CO 58 32 6 0 3 0 0 90 3 31
2014 CO-02 48 39 9 0 4 0 0 87 4 23
2011 CO 52 39 9 0 0 0 0 91 0 33
2011 CO-02 37 53 11 0 0 0 0 89 0 19

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 47 26 11 16 0 0 0 74 16 19
2018 CO-02 43 29 14 14 0 0 0 71 14 14
2017 CO 32 52 4 12 0 0 0 84 12 25
2017 CO-02 38 54 8 0 0 0 0 92 0 13
2014 CO 32 42 13 10 3 0 0 74 13 31
2014 CO-02 22 48 13 13 4 0 0 70 17 23
2011 CO 36 58 0 6 0 0 0 94 6 33
2011 CO-02 16 79 0 5 0 0 0 95 5 19

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 21 42 11 16 11 0 0 63 26 19
2018 CO-02 21 36 14 14 14 0 0 57 29 14
2017 CO 32 40 12 16 0 0 0 72 16 25
2017 CO-02 46 38 0 15 0 0 0 85 15 13
2014 CO 23 26 29 16 6 0 0 48 23 31
2014 CO-02 17 26 30 17 9 0 0 43 26 23

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 26 42 21 11 0 0 0 68 11 19
2018 CO-02 29 36 21 14 0 0 0 64 14 14
2017 CO 28 48 8 12 4 0 0 76 16 25
2017 CO-02 31 54 8 0 8 0 0 85 8 13
2014 CO 29 45 20 3 3 0 0 74 6 31
2014 CO-02 22 52 17 4 4 0 0 74 9 23
2011 CO 36 45 9 9 0 0 0 82 9 33
2011 CO-02 26 63 5 5 0 0 0 89 5 19

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 53 42 5 0 0 0 0 95 0 19
2018 CO-02 50 43 7 0 0 0 0 93 0 14
2017 CO 48 40 8 0 4 0 0 88 4 25
2017 CO-02 62 38 0 0 0 0 0 100 0 13
2014 CO 45 48 3 0 3 0 0 94 3 31
2014 CO-02 35 57 4 0 4 0 0 91 4 23
2011 CO 53 44 3 0 0 0 0 97 0 32
2011 CO-02 47 53 0 0 0 0 0 100 0 19
2008 CO 35 49 7 7 2 0 0 84 9 43
2008 CO-02 26 61 9 4 0 0 0 87 4 23

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 42 32 26 0 0 0 0 74 0 19
2018 CO-02 36 36 29 0 0 0 0 71 0 14
2017 CO 40 40 16 4 0 0 0 80 4 25
2017 CO-02 38 46 15 0 0 0 0 85 0 13
2014 CO 58 29 13 0 0 0 0 87 0 31
2014 CO-02 70 22 9 0 0 0 0 91 0 23
2011 CO 48 45 6 0 0 0 0 94 0 33
2011 CO-02 42 47 11 0 0 0 0 89 0 19
2008 CO 30 44 14 12 0 0 0 74 12 43
2008 CO-02 22 48 13 17 0 0 0 70 17 23

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 0 11 68 21 0 0 0 21 11 19
2018 CO-02 0 14 71 14 0 0 0 14 14 14
2017 CO 12 16 32 36 4 0 0 40 28 25
2017 CO-02 8 31 23 31 8 0 0 38 38 13
2014 CO 6 16 52 13 10 0 3 23 23 31
2014 CO-02 9 13 52 17 4 0 4 23 23 23
2011 CO 0 15 30 33 15 3 3 52 16 33
2011 CO-02 0 11 42 37 5 0 5 44 11 19
2008 CO 2 19 37 30 7 0 5 39 22 43
2008 CO-02 0 26 35 22 9 0 9 33 29 23

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 0 11 42 37 11 0 0 47 11 19
2018 CO-02 0 14 43 36 7 0 0 43 14 14
2017 CO 12 12 28 36 12 0 0 48 24 25
2017 CO-02 8 23 23 38 8 0 0 46 31 13
2014 CO 13 19 29 23 13 0 3 37 33 31
2014 CO-02 17 17 26 30 4 0 4 36 36 23
2011 CO 3 18 6 39 24 6 3 70 23 33
2011 CO-02 0 26 5 42 16 5 5 65 29 19
2008 CO 5 12 19 37 19 2 7 62 18 43
2008 CO-02 9 9 17 39 13 0 13 60 20 23

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 32 32 32 5 0 0 0 5 63 19
2018 CO-02 43 29 29 0 0 0 0 0 71 14
2017 CO 20 28 40 12 0 0 0 12 48 25
2017 CO-02 23 46 23 8 0 0 0 8 69 13
2014 CO 38 34 17 3 7 0 0 10 72 29
2014 CO-02 41 36 14 0 9 0 0 9 77 22
2011 CO 12 39 30 12 6 0 0 18 52 33
2011 CO-02 16 47 21 16 0 0 0 16 63 19
2008 CO 23 30 30 14 2 0 0 16 53 43
2008 CO-02 30 26 30 9 4 0 0 13 57 23

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 11 26 21 37 5 0 0 42 37 19
2018 CO-02 14 36 14 36 0 0 0 36 50 14
2017 CO 13 13 46 17 13 0 0 29 25 24
2017 CO-02 15 23 38 23 0 0 0 23 38 13
2014 CO 3 26 32 29 10 0 0 39 29 31
2014 CO-02 0 35 30 26 9 0 0 35 35 23
2011 CO 3 12 42 21 21 0 0 42 15 33
2011 CO-02 5 11 53 26 5 0 0 32 16 19
2008 CO 12 16 40 23 2 2 5 28 30 43
2008 CO-02 4 22 52 9 4 0 9 14 29 23

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 16 32 42 5 5 0 0 11 47 19
2018 CO-02 21 29 43 7 0 0 0 7 50 14
2017 CO 24 32 24 12 8 0 0 20 56 25
2017 CO-02 31 38 8 15 8 0 0 23 69 13
2014 CO 13 32 35 6 10 0 3 17 47 31
2014 CO-02 13 30 35 4 13 0 4 18 45 23
2011 CO 6 12 42 27 6 3 3 35 19 33
2011 CO-02 5 21 47 21 0 5 0 22 28 19
2008 CO 23 23 14 30 5 2 2 37 49 43
2008 CO-02 17 30 22 22 4 0 4 27 50 23

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 0 11 32 47 11 0 0 58 11 19
2018 CO-02 0 14 36 43 7 0 0 50 14 14
2017 CO 4 13 29 38 8 8 0 50 18 24
2017 CO-02 8 15 15 54 0 8 0 58 25 13
2014 CO 3 6 23 35 29 0 3 67 10 31
2014 CO-02 4 4 22 35 30 0 4 68 9 23
2011 CO 3 24 21 30 18 3 0 50 28 33
2011 CO-02 0 26 26 37 11 0 0 47 26 19
2008 CO 7 28 26 16 16 0 7 35 38 43
2008 CO-02 4 39 22 9 17 0 9 29 48 23

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 5 11 47 26 5 5 0 33 17 19
2018 CO-02 7 14 50 21 0 7 0 23 23 14
2017 CO 4 20 52 16 8 0 0 24 24 25
2017 CO-02 0 23 54 23 0 0 0 23 23 13
2014 CO 19 16 42 13 6 0 3 20 37 31
2014 CO-02 22 13 43 9 9 0 4 18 36 23
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 16 53 0 5 11 11 5 81 19 19
2018 CO-02 7 50 0 7 14 14 7 73 27 14
2017 CO 40 16 12 12 4 4 12 67 19 25
2017 CO-02 54 8 8 8 0 8 15 80 10 13
2014 CO 45 23 0 3 3 16 10 91 9 31
2014 CO-02 39 26 0 4 4 17 9 88 12 23

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 39 33 6 6 17 0 0 72 22 18
2018 CO-02 38 23 8 8 23 0 0 62 31 13
2017 CO 56 12 16 12 4 0 0 68 16 25
2017 CO-02 62 8 23 0 8 0 0 69 8 13
2014 CO 55 29 10 3 3 0 0 84 6 31
2014 CO-02 48 30 13 4 4 0 0 78 9 23

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 11 21 11 32 11 11 5 38 50 19
2018 CO-02 7 7 7 43 14 14 7 18 73 14
2017 CO 12 28 12 12 8 28 0 56 28 25
2017 CO-02 0 31 15 15 8 31 0 44 33 13
2014 CO 23 16 13 13 13 23 0 50 33 31
2014 CO-02 13 13 17 17 17 22 0 33 44 23

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 53 32 0 16 0 0 0 84 16 19
2018 CO-02 50 29 0 21 0 0 0 79 21 14
2017 CO 60 24 8 8 0 0 0 84 8 25
2017 CO-02 62 23 15 0 0 0 0 85 0 13
2014 CO 64 29 3 3 0 0 0 94 3 31
2014 CO-02 61 30 4 4 0 0 0 91 4 23

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 42 37 5 16 0 0 0 79 16 19
2018 CO-02 43 29 7 21 0 0 0 71 21 14
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 32 37 16 11 5 0 0 68 16 19
2018 CO-02 29 29 21 14 7 0 0 57 21 14
2017 CO 40 44 0 16 0 0 0 84 16 25
2017 CO-02 46 46 0 8 0 0 0 92 8 13
2014 CO 35 48 6 6 3 0 0 84 10 31
2014 CO-02 35 43 9 9 4 0 0 78 13 23
2011 CO 28 53 13 3 3 0 0 81 6 32
2011 CO-02 11 67 17 6 0 0 0 78 6 18
2008 CO 26 49 7 19 0 0 0 74 19 43
2008 CO-02 17 70 9 4 0 0 0 87 4 23

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 47 21 16 11 5 0 0 68 16 19
2018 CO-02 36 21 21 14 7 0 0 57 21 14
2017 CO 48 32 12 4 4 0 0 80 8 25
2017 CO-02 46 38 15 0 0 0 0 85 0 13
2014 CO 45 42 10 3 0 0 0 87 3 31
2014 CO-02 48 39 9 4 0 0 0 87 4 23
2011 CO 38 44 6 0 6 3 3 87 7 32
2011 CO-02 28 50 6 0 11 0 6 82 12 18
2008 CO 33 30 14 16 5 2 0 64 21 43
2008 CO-02 30 35 13 17 0 4 0 68 18 23

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 42 32 5 16 5 0 0 74 21 19
2018 CO-02 29 36 7 21 7 0 0 64 29 14
2017 CO 40 44 0 12 4 0 0 84 16 25
2017 CO-02 54 38 0 8 0 0 0 92 8 13
2014 CO 48 39 6 3 3 0 0 87 6 31
2014 CO-02 48 35 9 4 4 0 0 83 9 23
2011 CO 34 34 16 6 3 3 3 73 10 32
2011 CO-02 22 44 17 6 6 0 6 71 12 18
2008 CO 33 38 10 14 2 2 0 73 17 42
2008 CO-02 32 41 5 18 0 5 0 76 19 22

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 37 26 16 5 16 0 0 63 21 19
2018 CO-02 29 21 21 7 21 0 0 50 29 14
2017 CO 56 20 12 8 0 0 4 79 8 25
2017 CO-02 62 8 23 0 0 0 8 75 0 13

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 42 21 16 11 11 0 0 63 21 19
2018 CO-02 29 21 21 14 14 0 0 50 29 14
2017 CO 48 28 8 12 4 0 0 76 16 25
2017 CO-02 62 15 15 8 0 0 0 77 8 13
2014 CO 52 42 6 0 0 0 0 94 0 31
2014 CO-02 48 43 9 0 0 0 0 91 0 23
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Senior Management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 25 40 20 5 5 5 0 68 11 20
2018 CO-02 7 47 27 7 7 7 0 57 14 15
2017 CO 36 24 16 0 4 20 0 75 5 25
2017 CO-02 31 23 15 0 0 31 0 78 0 13
2014 CO 32 32 16 3 3 13 0 74 7 31
2014 CO-02 22 39 17 4 4 13 0 70 10 23
2011 CO 27 39 12 0 9 12 0 76 10 33
2011 CO-02 16 58 11 0 5 11 0 82 6 19

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 15 50 20 15 0 0 0 65 15 20
2018 CO-02 7 60 20 13 0 0 0 67 13 15
2017 CO 28 32 16 8 16 0 0 60 24 25
2017 CO-02 23 38 15 15 8 0 0 62 23 13
2014 CO 26 32 16 19 6 0 0 58 26 31
2014 CO-02 17 35 17 22 9 0 0 52 30 23
2011 CO 30 33 15 9 6 6 0 68 16 33
2011 CO-02 21 42 21 11 5 0 0 63 16 19
2008 CO 21 28 16 19 14 2 0 50 33 43
2008 CO-02 17 22 17 22 17 4 0 41 41 23

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 15 20 25 35 0 5 0 37 37 20
2018 CO-02 7 27 27 33 0 7 0 36 36 15
2017 CO 12 40 12 24 12 0 0 52 36 25
2017 CO-02 8 54 8 23 8 0 0 62 31 13
2014 CO 19 19 23 23 13 3 0 40 37 31
2014 CO-02 13 22 26 22 17 0 0 35 39 23
2011 CO 15 42 21 12 6 3 0 59 19 33
2011 CO-02 0 53 32 11 5 0 0 53 16 19
2008 CO 9 33 23 16 9 9 0 46 28 43
2008 CO-02 4 26 22 22 13 13 0 35 40 23

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 5 35 10 40 10 0 0 40 50 20
2018 CO-02 0 33 7 53 7 0 0 33 60 15
2017 CO 16 24 20 16 16 8 0 43 35 25
2017 CO-02 8 15 38 15 8 15 0 27 27 13
2014 CO 16 35 20 16 10 3 0 53 27 31
2014 CO-02 13 39 22 13 13 0 0 52 26 23
2011 CO 9 48 9 27 3 3 0 59 31 33
2011 CO-02 0 58 16 26 0 0 0 58 26 19
2008 CO 9 42 19 16 12 2 0 52 29 43
2008 CO-02 13 26 22 22 17 0 0 39 39 23
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 10 60 20 10 0 0 0 70 10 20
2018 CO-02 7 60 27 7 0 0 0 67 7 15
2017 CO 16 48 20 12 4 0 0 64 16 25
2017 CO-02 15 69 8 0 8 0 0 85 8 13
2014 CO 26 45 6 6 3 10 3 82 11 31
2014 CO-02 22 48 9 4 4 9 4 80 10 23
2011 CO 21 55 24 0 0 0 0 76 0 33
2011 CO-02 21 58 21 0 0 0 0 79 0 19

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 25 25 20 20 5 0 5 53 26 20
2018 CO-02 20 13 27 27 7 0 7 36 36 15
2017 CO 40 36 12 8 4 0 0 76 12 25
2017 CO-02 38 38 15 8 0 0 0 77 8 13
2014 CO 39 32 10 10 3 6 0 76 14 31
2014 CO-02 30 39 9 13 4 4 0 73 18 23
2011 CO 36 48 6 6 0 3 0 88 6 33
2011 CO-02 32 58 0 11 0 0 0 89 11 19
2008 CO 37 35 16 5 2 5 0 76 7 43
2008 CO-02 26 39 17 4 4 9 0 71 10 23

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 40 20 30 5 5 0 0 60 10 20
2018 CO-02 33 13 40 7 7 0 0 47 13 15

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 5 35 25 0 15 10 10 50 19 20
2018 CO-02 0 33 33 0 20 7 7 38 23 15
2017 CO 28 24 8 12 8 8 12 65 25 25
2017 CO-02 23 23 8 15 0 8 23 67 22 13
2014 CO 13 19 16 23 16 10 3 37 44 31
2014 CO-02 9 13 17 30 17 9 4 25 55 23
2011 CO 21 27 21 6 9 9 6 57 18 33
2011 CO-02 16 42 21 11 0 5 5 65 12 19

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 5 20 25 35 10 5 0 26 47 20
2018 CO-02 7 13 27 40 13 0 0 20 53 15
2017 CO 8 24 20 24 24 0 0 32 48 25
2017 CO-02 0 31 23 31 15 0 0 31 46 13
2014 CO 10 35 10 19 23 3 0 47 43 31
2014 CO-02 9 30 4 26 26 4 0 41 55 23
2011 CO 18 36 27 12 6 0 0 55 18 33
2011 CO-02 5 47 37 11 0 0 0 53 11 19
2008 CO 7 37 16 21 19 0 0 44 40 43
2008 CO-02 4 30 13 30 22 0 0 35 52 23

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 15 20 20 25 20 0 0 35 45 20
2018 CO-02 13 13 20 27 27 0 0 27 53 15
2017 CO 24 20 16 20 20 0 0 44 40 25
2017 CO-02 15 15 23 31 15 0 0 31 46 13
2014 CO 13 26 10 32 16 0 3 40 50 31
2014 CO-02 13 22 13 30 17 0 4 36 50 23
2011 CO 22 31 25 9 13 0 0 53 22 32
2011 CO-02 22 33 28 0 17 0 0 56 17 18
2008 CO 21 30 9 16 19 2 2 54 37 43
2008 CO-02 9 30 4 22 30 0 4 41 55 23

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 20 45 10 15 5 5 0 68 21 20
2018 CO-02 13 53 13 13 7 0 0 67 20 15
2017 CO 16 44 12 12 12 4 0 63 25 25
2017 CO-02 0 62 23 8 8 0 0 62 15 13

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 37 37 16 5 5 0 0 74 11 19
2018 CO-02 36 29 21 7 7 0 0 64 14 14
2017 CO 24 44 12 12 4 4 0 71 17 25
2017 CO-02 8 46 15 23 0 8 0 58 25 13
2014 CO 39 20 16 6 3 13 3 69 12 31
2014 CO-02 39 13 22 4 4 13 4 63 11 23

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 35 40 15 5 5 0 0 75 10 20
2018 CO-02 33 33 20 7 7 0 0 67 13 15
2017 CO 32 44 4 12 4 4 0 79 17 25
2017 CO-02 15 54 0 15 8 8 0 75 25 13
2014 CO 39 26 20 6 3 6 0 69 10 31
2014 CO-02 35 30 22 4 4 4 0 68 9 23
2011 CO 33 45 9 3 6 3 0 81 9 33
2011 CO-02 26 58 11 0 5 0 0 84 5 19

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 45 35 5 10 5 0 0 80 15 20
2018 CO-02 47 27 7 13 7 0 0 73 20 15
2017 CO 28 48 16 0 8 0 0 76 8 25
2017 CO-02 15 54 23 0 8 0 0 69 8 13
2014 CO 52 29 6 10 3 0 0 81 13 31
2014 CO-02 43 30 9 13 4 0 0 74 17 23
2011 CO 42 39 6 6 6 0 0 82 12 33
2011 CO-02 32 53 5 5 5 0 0 84 11 19
2008 CO 26 36 17 14 5 2 0 63 20 42
2008 CO-02 18 36 23 18 5 0 0 55 23 22

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 30 40 20 10 0 0 0 70 10 20
2018 CO-02 20 47 20 13 0 0 0 67 13 15
2017 CO 20 32 20 12 12 4 0 54 25 25
2017 CO-02 8 38 31 15 8 0 0 46 23 13
2014 CO 19 48 19 10 3 0 0 68 13 31
2014 CO-02 22 39 22 13 4 0 0 61 17 23
2011 CO 30 39 18 12 0 0 0 70 12 33
2011 CO-02 26 58 16 0 0 0 0 84 0 19

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 40 30 20 10 0 0 0 70 10 20
2018 CO-02 33 33 20 13 0 0 0 67 13 15
2017 CO 20 40 8 16 16 0 0 60 32 25
2017 CO-02 8 46 15 15 15 0 0 54 31 13
2014 CO 16 58 10 13 3 0 0 74 16 31
2014 CO-02 17 57 9 13 4 0 0 74 17 23
2011 CO 30 42 18 6 3 0 0 73 9 33
2011 CO-02 26 53 16 5 0 0 0 79 5 19
2008 CO 21 47 9 19 2 2 0 69 21 43
2008 CO-02 9 52 9 26 0 4 0 64 27 23

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 30 40 15 10 5 0 0 70 15 20
2018 CO-02 27 40 20 7 7 0 0 67 13 15
2017 CO 20 28 8 16 20 8 0 52 39 25
2017 CO-02 8 38 15 15 15 8 0 50 33 13
2014 CO 16 23 39 13 3 6 0 41 17 31
2014 CO-02 17 17 39 13 4 9 0 38 19 23
2011 CO 27 24 18 21 0 9 0 57 23 33
2011 CO-02 26 42 16 5 0 11 0 76 6 19
2008 CO 30 19 19 21 7 5 0 51 29 43
2008 CO-02 22 17 26 26 4 4 0 41 32 23
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 CO 20 40 40 20
2018 CO-02 20 47 33 15
2017 CO 32 52 16 25
2017 CO-02 31 54 15 13
2014 CO 36 39 26 31
2014 CO-02 35 39 26 23
2011 CO 15 48 36 33
2011 CO-02 11 53 37 19
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 20 20 10 10 10 20 10 57 29 20
2018 CO-02 13 13 13 13 13 20 13 40 40 15
2017 CO 24 8 12 4 0 44 8 67 8 25
2017 CO-02 15 8 15 8 0 38 15 50 17 13
2014 CO 13 13 16 6 3 29 19 50 19 31
2014 CO-02 17 9 13 9 4 30 17 50 25 23

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 25 20 25 5 10 15 0 53 18 20
2018 CO-02 13 20 33 7 13 13 0 38 23 15
2017 CO 36 20 12 8 0 24 0 74 11 25
2017 CO-02 23 23 8 15 0 31 0 67 22 13
2014 CO 29 19 20 6 3 19 3 62 12 31
2014 CO-02 26 22 17 9 4 17 4 61 17 23
2011 CO 33 48 6 6 0 6 0 87 6 33
2011 CO-02 26 58 11 5 0 0 0 84 5 19
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 20 10 25 0 5 30 10 50 8 20
2018 CO-02 13 7 33 0 7 27 13 33 11 15
2017 CO 24 12 8 4 0 44 8 75 8 25
2017 CO-02 23 8 8 8 0 38 15 67 17 13
2014 CO 23 3 16 6 3 35 13 50 19 31
2014 CO-02 26 0 17 9 4 35 9 46 23 23

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 20 15 30 0 5 25 5 50 7 20
2018 CO-02 13 7 40 0 7 27 7 30 10 15
2017 CO 32 28 20 4 0 16 0 71 5 25
2017 CO-02 23 31 23 8 0 15 0 64 9 13
2014 CO 39 10 13 6 3 29 0 68 14 31
2014 CO-02 35 13 13 9 4 26 0 65 18 23
2011 CO 45 42 3 6 0 3 0 91 6 33
2011 CO-02 32 63 0 5 0 0 0 95 5 19
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 25 35 20 5 15 0 0 60 20 20
2018 CO-02 27 47 13 0 13 0 0 73 13 15
2017 CO 52 12 20 8 4 0 4 67 13 25
2017 CO-02 46 15 23 15 0 0 0 62 15 13

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 15 20 35 15 15 0 0 35 30 20
2018 CO-02 7 27 33 13 20 0 0 33 33 15
2017 CO 4 40 28 16 12 0 0 44 28 25
2017 CO-02 0 23 38 23 15 0 0 23 38 13

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 15 25 30 20 10 0 0 40 30 20
2018 CO-02 7 33 27 20 13 0 0 40 33 15
2017 CO 16 40 20 12 12 0 0 56 24 25
2017 CO-02 0 31 31 15 23 0 0 31 38 13

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 5 30 20 20 25 0 0 35 45 20
2018 CO-02 0 33 27 7 33 0 0 33 40 15
2017 CO 16 36 28 8 12 0 0 52 20 25
2017 CO-02 8 38 31 8 15 0 0 46 23 13

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 35 30 30 5 0 0 0 65 5 20
2018 CO-02 27 33 40 0 0 0 0 60 0 15
2017 CO 28 48 4 12 0 8 0 83 13 25
2017 CO-02 23 46 8 15 0 8 0 75 17 13

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 20 15 65 0 0 0 0 35 0 20
2018 CO-02 20 13 67 0 0 0 0 33 0 15
2017 CO 24 40 28 8 0 0 0 64 8 25
2017 CO-02 31 31 31 8 0 0 0 62 8 13

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 30 35 30 5 0 0 0 65 5 20
2018 CO-02 27 27 40 7 0 0 0 53 7 15
2017 CO 40 32 8 16 0 0 4 75 17 25
2017 CO-02 23 54 8 8 0 0 8 83 8 13

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 20 50 15 10 5 0 0 70 15 20
2018 CO-02 20 40 20 13 7 0 0 60 20 15
2017 CO 24 44 20 4 4 0 4 71 8 25
2017 CO-02 31 31 23 8 0 0 8 67 8 13

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 40 25 20 10 5 0 0 65 15 20
2018 CO-02 33 20 27 13 7 0 0 53 20 15
2017 CO 28 36 16 12 4 0 4 67 17 25
2017 CO-02 23 38 15 15 0 0 8 67 17 13

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 35 20 30 0 15 0 0 55 15 20
2018 CO-02 40 13 27 0 20 0 0 53 20 15
2017 CO 20 44 12 8 4 4 8 73 14 25
2017 CO-02 31 23 23 0 0 8 15 70 0 13

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 65 20 0 5 5 0 5 89 11 20
2018 CO-02 60 27 0 0 7 0 7 93 7 15
2017 CO 64 20 8 4 0 0 4 88 4 25
2017 CO-02 54 23 15 0 0 0 8 83 0 13

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 85 5 0 0 5 0 5 95 5 20
2018 CO-02 80 7 0 0 7 0 7 93 7 15

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 65 15 5 5 10 0 0 80 15 20
2018 CO-02 60 20 7 7 7 0 0 80 13 15
2017 CO 72 12 8 4 0 0 4 88 4 25
2017 CO-02 69 15 0 8 0 0 8 92 8 13

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 50 20 10 5 15 0 0 70 20 20
2018 CO-02 40 20 13 7 20 0 0 60 27 15
2017 CO 48 32 12 4 0 0 4 83 4 25
2017 CO-02 46 31 8 8 0 0 8 83 8 13

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 45 25 10 10 10 0 0 70 20 20
2018 CO-02 40 27 7 13 13 0 0 67 27 15
2017 CO 54 33 0 8 0 0 4 91 9 24
2017 CO-02 54 31 0 8 0 0 8 92 8 13

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 60 5 10 5 0 0 20 81 6 20
2018 CO-02 60 7 7 7 0 0 20 83 8 15
2017 CO 58 13 4 0 0 0 25 94 0 24
2017 CO-02 58 8 0 0 0 0 33 100 0 12

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 60 25 0 5 0 0 10 94 6 20
2018 CO-02 60 27 0 7 0 0 7 93 7 15
2017 CO 56 24 12 0 0 0 8 87 0 25
2017 CO-02 46 23 15 0 0 0 15 82 0 13

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 75 5 15 0 0 0 5 84 0 20
2018 CO-02 73 7 20 0 0 0 0 80 0 15
2017 CO 84 8 8 0 0 0 0 92 0 25
2017 CO-02 92 0 8 0 0 0 0 92 0 13

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 45 40 10 5 0 0 0 85 5 20
2018 CO-02 47 40 7 7 0 0 0 87 7 15
2017 CO 64 24 8 0 0 0 4 92 0 25
2017 CO-02 54 31 8 0 0 0 8 92 0 13

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 0 26 63 11 0 0 0 26 11 19
2018 CO-02 0 14 71 14 0 0 0 14 14 14
2017 CO 0 48 36 16 0 0 0 48 16 25
2017 CO-02 0 38 38 23 0 0 0 38 23 13

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 0 20 45 30 5 0 0 35 20 20
2018 CO-02 0 27 33 33 7 0 0 40 27 15
2017 CO 4 12 52 20 12 0 0 32 16 25
2017 CO-02 0 15 62 8 15 0 0 23 15 13

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 25 20 30 15 5 5 0 47 21 20
2018 CO-02 20 13 40 13 7 7 0 36 21 15
2017 CO 16 40 20 20 0 4 0 58 21 25
2017 CO-02 15 31 38 15 0 0 0 46 15 13

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 20 40 15 10 10 5 0 63 21 20
2018 CO-02 20 27 20 13 13 7 0 50 29 15
2017 CO 20 40 24 16 0 0 0 60 16 25
2017 CO-02 8 46 23 23 0 0 0 54 23 13
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 15 40 20 15 5 5 0 16 84 20
2018 CO-02 20 33 27 13 0 7 0 21 79 15
2017 CO 56 32 8 4 0 0 0 56 44 25
2017 CO-02 54 46 0 0 0 0 0 54 46 13

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 CO 6 16
2018 CO-02 9 11
2017 CO 0 11

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 CO 38 16
2018 CO-02 36 11
2017 CO 18 11

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 CO 6 16
2018 CO-02 9 11
2017 CO 27 11

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 CO 50 16
2018 CO-02 36 11
2017 CO 64 11

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 CO 6 16
2018 CO-02 9 11
2017 CO 0 11

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 CO 19 16
2018 CO-02 9 11

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 CO 56 16
2018 CO-02 73 11
2017 CO 36 11

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 CO 13 60 27 0 0 0 15
2018 CO-02 9 73 18 0 0 0 11
2017 CO 27 45 18 0 9 0 11

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CO 44 56 16
2018 CO-02 36 64 11

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 13 6 25 25 25 0 6 20 53 16
2018 CO-02 9 9 27 36 9 0 9 20 50 11
2017 CO 9 18 9 9 36 0 18 33 56 11

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 6 0 6 44 25 0 19 8 85 16
2018 CO-02 0 0 9 64 9 0 18 0 89 11
2017 CO 0 0 36 18 18 0 27 0 50 11

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CO 60 0 10 10 10 0 10 67 22 20
2018 CO-02 67 0 13 0 7 0 13 77 8 15
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