2018 Public Service Employee Survey Results for Canadian Food Inspection Agency by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	15	43	11	21	9	0	58	30	1888
2018	Does not provide services to public	24	46	9	15	6	0	70	21	2594
2017	Provides services to public	15	39	13	20	13	0	54	33	1942
2017	Does not provide services to public	24	41	12	15	7	0	66	22	2868
2014	Provides services to public	16	38	12	22	12	0	54	34	2210
2014	Does not provide services to public	21	39	12	18	9	0	61	27	2916
2011	Provides services to public	16	42	13	18	11	0	58	29	2260
2011	Does not provide services to public	22	41	13	16	7	1	63	23	2913
2008	Provides services to public	15	43	13	18	9	0	59	28	1689
2008	Does not provide services to public	20	43	13	16	8	1	64	24	1868

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	34	44	11	8	4	77	12	1878
2018	Does not provide services to public	37	42	10	7	3	79	11	2592
2017	Provides services to public	36	40	12	7	4	77	12	1941
2017	Does not provide services to public	40	40	9	8	3	80	11	2872
2014	Provides services to public	35	44	10	7	4	79	11	2210
2014	Does not provide services to public	37	41	11	7	4	78	11	2916
2011	Provides services to public	40	40	10	6	4	79	10	2258
2011	Does not provide services to public	40	39	10	7	4	79	11	2919
2008	Provides services to public	32	43	14	7	3	76	11	1690
2008	Does not provide services to public	33	45	11	7	4	78	11	1868

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	37	43	9	7	4	80	11	1868
2018	Does not provide services to public	42	40	8	7	3	82	10	2580
2017	Provides services to public	40	39	9	7	5	79	12	1941
2017	Does not provide services to public	45	39	7	6	3	84	9	2872
2014	Provides services to public	40	40	9	7	4	81	11	2209
2014	Does not provide services to public	43	38	8	7	3	82	10	2918
2011	Provides services to public	41	42	7	6	4	83	9	2258
2011	Does not provide services to public	43	39	8	6	3	83	9	2913
2008	Provides services to public	37	47	8	5	3	84	8	1692
2008	Does not provide services to public	39	45	7	5	3	84	9	1869

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	30	38	13	12	7	0	0	68	19	1885
2018	Does not provide services to public	42	33	11	8	5	0	0	75	14	2591
2017	Provides services to public	28	37	13	12	9	0	0	66	22	1940
2017	Does not provide services to public	42	33	10	9	5	0	0	76	14	2865
2014	Provides services to public	29	36	14	12	8	1	0	66	21	2209
2014	Does not provide services to public	37	34	12	10	6	0	0	71	17	2917
2011	Provides services to public	30	39	12	11	7	0	0	70	18	2257
2011	Does not provide services to public	38	35	10	10	6	0	1	73	16	2915

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	26	45	13	11	5	70	16	1872
2018	Does not provide services to public	31	44	12	8	4	75	13	2581
2017	Provides services to public	27	44	14	9	6	71	15	1943
2017	Does not provide services to public	33	45	10	8	4	78	12	2870
2014	Provides services to public	25	48	14	8	5	72	14	2212
2014	Does not provide services to public	31	46	10	8	5	77	13	2918
2011	Provides services to public	32	41	13	9	5	73	14	2258
2011	Does not provide services to public	32	42	12	8	6	75	13	2914
2008	Provides services to public	30	44	12	9	4	75	13	1671
2008	Does not provide services to public	31	42	12	9	6	73	15	1859

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	19	33	19	17	12	0	52	29	1883
2018	Does not provide services to public	26	37	16	13	8	0	63	21	2588
2017	Provides services to public	17	34	20	16	12	0	51	29	1941
2017	Does not provide services to public	26	38	16	13	7	0	64	20	2871
2014	Provides services to public	17	35	20	16	12	0	51	28	2212
2014	Does not provide services to public	23	35	18	15	9	0	58	24	2917
2011	Provides services to public	15	36	18	17	13	1	51	30	2257
2011	Does not provide services to public	20	38	18	14	10	0	58	24	2917

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	23	43	15	13	6	66	18	1887
2018	Does not provide services to public	28	41	13	12	5	69	17	2593
2017	Provides services to public	23	42	16	13	6	65	19	1940
2017	Does not provide services to public	28	45	11	12	4	73	16	2867

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	36	44	11	6	3	0	80	9	1888
2018	Does not provide services to public	43	42	9	4	2	0	85	6	2592
2017	Provides services to public	32	44	12	7	4	0	77	11	1939
2017	Does not provide services to public	40	41	10	6	3	0	81	9	2868
2014	Provides services to public	34	43	13	7	3	1	77	10	2210
2014	Does not provide services to public	40	40	11	6	3	1	80	9	2918
2011	Provides services to public	32	43	13	8	4	1	76	11	2256
2011	Does not provide services to public	37	43	11	6	2	1	80	8	2915
2008	Provides services to public	34	44	11	6	3	1	79	10	1690
2008	Does not provide services to public	38	43	10	6	4	0	81	10	1868

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	21	36	16	17	10	57	27	1880
2018	Does not provide services to public	30	39	14	11	7	68	18	2588
2017	Provides services to public	19	37	17	15	11	57	26	1937
2017	Does not provide services to public	29	39	13	11	7	68	18	2870

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	46	36	10	5	2	83	7	1869
2018	Does not provide services to public	49	36	9	3	2	86	5	2577
2017	Provides services to public	49	37	9	3	2	86	5	1938
2017	Does not provide services to public	52	35	8	3	1	87	4	2859
2014	Provides services to public	57	32	8	2	1	89	3	2210
2014	Does not provide services to public	62	29	6	2	1	90	3	2917
2011	Provides services to public	54	34	8	3	1	89	4	2255
2011	Does not provide services to public	56	33	7	2	1	89	4	2915

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	18	40	16	16	10	59	25	1877
2018	Does not provide services to public	28	41	13	12	6	69	18	2583
2017	Provides services to public	21	40	15	15	9	61	24	1935
2017	Does not provide services to public	30	43	11	10	5	73	15	2857
2014	Provides services to public	17	41	15	17	10	58	27	2212
2014	Does not provide services to public	23	41	13	14	8	65	22	2919
2011	Provides services to public	21	43	13	14	9	64	23	2254
2011	Does not provide services to public	28	40	13	11	7	68	18	2914

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	21	37	19	14	9	58	23	1875
2018	Does not provide services to public	35	37	14	8	5	72	14	2579
2017	Provides services to public	23	36	19	15	8	59	23	1936
2017	Does not provide services to public	34	38	13	9	5	73	14	2858
2014	Provides services to public	22	37	18	14	9	59	23	2208
2014	Does not provide services to public	31	38	14	10	6	70	16	2919

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	22	38	17	14	9	0	60	23	1881
2018	Does not provide services to public	30	39	15	11	5	0	69	16	2587
2017	Provides services to public	22	39	18	13	8	0	61	20	1937
2017	Does not provide services to public	32	40	14	9	4	0	73	13	2857
2014	Provides services to public	24	40	17	13	6	0	64	19	2211
2014	Does not provide services to public	30	39	16	9	5	0	69	15	2918
2011	Provides services to public	29	40	15	11	4	1	70	15	2256
2011	Does not provide services to public	35	40	13	8	3	1	76	11	2912

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	33	44	13	7	3	77	10	1884
2018	Does not provide services to public	37	43	11	6	3	79	10	2591
2017	Provides services to public	35	43	12	7	3	78	10	1931
2017	Does not provide services to public	40	41	10	6	3	81	9	2858
2014	Provides services to public	37	44	11	5	3	81	8	2212
2014	Does not provide services to public	41	40	10	5	3	82	8	2918
2011	Provides services to public	40	43	9	5	3	83	8	2257
2011	Does not provide services to public	40	41	9	6	3	82	9	2915
2008	Provides services to public	39	43	10	5	2	83	7	1691
2008	Does not provide services to public	39	43	9	6	3	82	9	1868

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	30	34	21	9	5	0	64	14	1885
2018	Does not provide services to public	37	33	17	8	5	0	71	12	2597
2017	Provides services to public	29	38	21	7	5	1	67	12	1943
2017	Does not provide services to public	36	37	16	7	4	1	73	10	2870
2014	Provides services to public	29	37	21	7	4	1	67	11	2212
2014	Does not provide services to public	35	36	18	7	4	1	71	10	2919
2011	Provides services to public	28	35	22	9	6	0	63	15	2260
2011	Does not provide services to public	33	35	18	8	5	1	69	13	2919
2008	Provides services to public	24	36	22	12	6	0	60	18	1690
2008	Does not provide services to public	27	36	20	9	6	1	64	15	1867

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	10	30	36	17	6	1	1	23	41	1880
2018	Does not provide services to public	10	27	35	18	8	0	1	27	38	2582
2017	Provides services to public	11	26	37	16	7	1	2	24	38	1933
2017	Does not provide services to public	9	24	38	18	8	1	2	27	34	2859
2014	Provides services to public	10	28	38	16	6	1	1	23	38	2207
2014	Does not provide services to public	8	27	38	17	7	0	2	25	36	2913
2011	Provides services to public	9	27	39	16	7	1	2	23	36	2254
2011	Does not provide services to public	11	26	35	17	8	1	2	26	38	2916
2008	Provides services to public	9	33	37	14	5	1	1	20	42	1690
2008	Does not provide services to public	12	30	36	15	5	1	2	21	43	1869

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	20	26	26	17	8	1	1	26	47	1879
2018	Does not provide services to public	16	23	27	20	11	2	1	32	40	2579
2017	Provides services to public	18	24	29	16	9	2	2	26	44	1933
2017	Does not provide services to public	13	21	29	19	13	2	3	33	36	2857
2014	Provides services to public	16	25	31	17	8	2	1	26	42	2203
2014	Does not provide services to public	11	23	31	20	10	2	2	31	36	2910
2011	Provides services to public	11	21	30	23	11	2	2	35	33	2253
2011	Does not provide services to public	12	21	29	21	12	3	3	34	35	2911
2008	Provides services to public	12	24	30	21	8	2	2	31	38	1689
2008	Does not provide services to public	12	22	31	21	9	2	2	32	36	1865

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	16	26	33	15	6	2	2	22	44	1880
2018	Does not provide services to public	16	27	31	16	7	2	2	24	44	2575
2017	Provides services to public	15	25	30	16	7	3	3	25	43	1927
2017	Does not provide services to public	16	24	32	15	7	2	4	23	43	2859
2014	Provides services to public	17	28	29	14	6	2	2	22	48	2202
2014	Does not provide services to public	19	26	30	13	8	2	3	22	47	2903
2011	Provides services to public	16	26	30	15	7	3	3	23	45	2251
2011	Does not provide services to public	19	27	26	15	7	2	4	23	49	2912
2008	Provides services to public	17	26	31	15	6	2	2	22	45	1686
2008	Does not provide services to public	17	27	31	15	6	2	2	22	45	1860

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	6	14	35	32	11	1	2	44	20	1873
2018	Does not provide services to public	7	15	35	27	13	1	2	41	23	2567
2017	Provides services to public	7	13	34	30	12	1	3	44	20	1915
2017	Does not provide services to public	7	15	33	28	14	1	3	43	23	2843
2014	Provides services to public	6	15	32	32	11	1	2	45	22	2198
2014	Does not provide services to public	7	16	35	27	13	1	2	41	23	2905
2011	Provides services to public	7	15	31	28	14	1	2	44	23	2251
2011	Does not provide services to public	9	17	32	25	13	1	3	39	27	2905
2008	Provides services to public	8	18	33	26	12	1	2	39	27	1686
2008	Does not provide services to public	8	18	37	23	11	1	2	36	27	1857

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	22	29	27	14	6	1	1	21	52	1882
2018	Does not provide services to public	19	24	29	16	9	1	2	26	44	2586
2017	Provides services to public	21	27	27	14	8	1	2	23	49	1928
2017	Does not provide services to public	15	22	31	17	11	1	3	29	39	2856
2014	Provides services to public	20	28	28	14	6	1	2	21	50	2207
2014	Does not provide services to public	20	26	28	15	9	1	2	25	47	2904
2011	Provides services to public	20	27	29	14	7	2	2	21	48	2254
2011	Does not provide services to public	20	26	27	15	9	1	3	24	47	2913
2008	Provides services to public	19	25	30	15	7	1	2	23	46	1686
2008	Does not provide services to public	17	27	27	16	9	1	3	26	46	1864

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	15	23	25	22	11	2	2	34	39	1876
2018	Does not provide services to public	11	18	28	25	14	2	2	40	31	2573
2017	Provides services to public	12	20	27	22	12	3	4	37	34	1935
2017	Does not provide services to public	10	17	27	24	16	3	5	43	28	2857
2014	Provides services to public	10	18	27	26	14	3	3	42	30	2208
2014	Does not provide services to public	8	16	27	26	16	2	5	45	26	2908
2011	Provides services to public	10	19	27	22	15	2	4	39	31	2249
2011	Does not provide services to public	10	17	29	22	14	3	4	39	30	2909
2008	Provides services to public	13	22	25	21	11	3	4	35	38	1685
2008	Does not provide services to public	12	19	28	23	12	2	4	37	33	1866

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	13	27	33	15	8	2	2	24	42	1879
2018	Does not provide services to public	14	23	34	17	9	2	2	27	38	2579
2017	Provides services to public	15	24	33	14	8	3	3	23	41	1928
2017	Does not provide services to public	13	21	33	16	10	3	4	28	36	2859
2014	Provides services to public	13	24	33	16	7	3	3	25	40	2209
2014	Does not provide services to public	14	22	32	16	9	3	4	27	39	2909

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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	15	35	20	14	11	3	2	53	26	1883
2018	Does not provide services to public	23	34	17	12	8	4	3	61	21	2594
2017	Provides services to public	20	33	18	13	11	4	2	56	25	1942
2017	Does not provide services to public	27	31	15	12	8	4	4	62	22	2871
2014	Provides services to public	26	35	13	12	10	2	2	63	22	2208
2014	Does not provide services to public	29	31	13	12	8	3	3	64	21	2919

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	33	35	10	11	9	0	69	21	1876
2018	Does not provide services to public	42	31	9	10	7	1	74	17	2588
2017	Provides services to public	34	35	10	12	8	1	69	20	1942
2017	Does not provide services to public	43	31	9	10	5	1	75	16	2871
2014	Provides services to public	40	31	8	11	9	1	71	20	2209
2014	Does not provide services to public	44	30	8	10	6	1	75	17	2918

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	10	23	21	19	17	8	2	37	40	1885
2018	Does not provide services to public	14	24	20	16	12	11	3	44	33	2588
2017	Provides services to public	8	21	18	23	19	9	2	33	47	1939
2017	Does not provide services to public	12	24	18	17	12	14	3	44	35	2865
2014	Provides services to public	8	24	19	21	17	10	1	36	43	2212
2014	Does not provide services to public	12	25	19	18	13	10	3	42	36	2919

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	38	41	9	8	5	79	12	1878
2018	Does not provide services to public	46	35	8	8	3	81	11	2592
2017	Provides services to public	33	42	10	10	4	76	14	1936
2017	Does not provide services to public	43	38	8	7	4	81	11	2863
2014	Provides services to public	35	43	9	9	4	79	13	2209
2014	Does not provide services to public	42	38	9	7	4	80	11	2919

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	30	43	16	7	4	1	0	74	11	1881
2018	Does not provide services to public	38	41	13	5	3	1	0	79	8	2594

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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	32	37	14	10	7	0	0	70	16	1888
2018	Does not provide services to public	40	35	11	8	6	0	0	75	14	2587
2017	Provides services to public	31	37	13	12	7	0	0	68	19	1943
2017	Does not provide services to public	38	37	11	9	5	0	0	75	13	2872
2014	Provides services to public	32	37	13	10	7	0	0	70	17	2210
2014	Does not provide services to public	38	34	12	9	5	0	0	73	15	2917
2011	Provides services to public	30	36	13	12	8	0	0	67	20	2258
2011	Does not provide services to public	34	38	12	10	6	0	0	73	16	2916
2008	Provides services to public	28	36	14	11	10	1	1	64	22	1691
2008	Does not provide services to public	30	35	14	11	9	1	1	66	20	1868

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	38	33	14	8	5	2	0	72	14	1886
2018	Does not provide services to public	46	32	11	6	4	1	0	80	10	2582
2017	Provides services to public	37	34	13	9	6	2	0	72	15	1941
2017	Does not provide services to public	45	32	10	6	4	2	0	79	11	2869
2014	Provides services to public	39	33	13	8	5	1	0	73	14	2212
2014	Does not provide services to public	44	30	12	7	5	2	1	76	12	2917
2011	Provides services to public	37	31	14	10	6	2	0	70	16	2258
2011	Does not provide services to public	42	33	11	7	5	2	1	76	12	2916
2008	Provides services to public	35	32	14	8	8	2	0	69	17	1690
2008	Does not provide services to public	38	29	13	9	7	3	0	70	17	1868

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	37	35	12	10	6	0	72	16	1885
2018	Does not provide services to public	44	34	10	8	4	0	78	12	2576
2017	Provides services to public	35	35	12	10	7	1	70	17	1941
2017	Does not provide services to public	43	34	9	9	4	0	78	13	2866
2014	Provides services to public	38	36	10	9	6	1	75	15	2211
2014	Does not provide services to public	42	32	10	10	5	0	75	15	2917
2011	Provides services to public	36	33	13	11	7	1	69	18	2253
2011	Does not provide services to public	39	35	10	9	6	1	75	14	2916
2008	Provides services to public	32	34	12	12	9	0	66	21	1688
2008	Does not provide services to public	35	34	11	11	8	1	70	20	1865

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	46	29	12	5	6	1	76	12	1881
2018	Does not provide services to public	56	27	9	4	4	1	83	8	2580
2017	Provides services to public	46	28	11	6	6	2	75	13	1942
2017	Does not provide services to public	54	25	10	5	4	1	81	9	2869

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	40	30	14	9	7	0	71	16	1887
2018	Does not provide services to public	49	30	10	6	5	0	79	11	2586
2017	Provides services to public	42	30	12	8	8	0	72	16	1936
2017	Does not provide services to public	49	29	10	7	5	0	78	12	2866
2014	Provides services to public	41	32	12	8	7	1	73	15	2209
2014	Does not provide services to public	48	29	10	7	5	0	77	12	2919

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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	19	38	19	12	4	3	6	63	17	322
2018	Does not provide services to public	26	31	18	11	5	3	7	63	17	692
2017	Provides services to public	24	37	15	12	7	3	2	64	20	345
2017	Does not provide services to public	26	37	13	9	5	4	5	70	16	767
2014	Provides services to public	27	40	14	9	5	2	3	71	14	379
2014	Does not provide services to public	25	35	15	9	5	4	7	67	16	762

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	20	29	20	13	10	7	54	24	1887
2018	Does not provide services to public	23	31	18	12	8	7	59	21	2596
2017	Provides services to public	20	28	20	12	11	9	52	26	1941
2017	Does not provide services to public	23	34	16	12	8	7	61	21	2868
2014	Provides services to public	21	33	17	11	9	9	60	21	2212
2014	Does not provide services to public	24	34	16	11	6	8	64	18	2916
2011	Provides services to public	20	30	18	12	11	7	55	25	2262
2011	Does not provide services to public	22	31	18	12	9	8	59	22	2915

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	17	28	23	17	13	3	46	31	1885
2018	Does not provide services to public	21	31	20	15	10	3	53	26	2595
2017	Provides services to public	16	28	20	18	15	3	45	34	1941
2017	Does not provide services to public	20	34	18	16	9	3	56	26	2868
2014	Provides services to public	18	30	21	16	12	3	50	29	2211
2014	Does not provide services to public	21	33	19	16	8	3	56	25	2919
2011	Provides services to public	16	29	20	16	16	2	46	33	2260
2011	Does not provide services to public	19	32	20	15	12	2	52	27	2914
2008	Provides services to public	16	29	19	18	16	3	46	35	1690
2008	Does not provide services to public	19	32	18	16	13	2	52	30	1868

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	10	24	25	22	13	5	36	38	1878
2018	Does not provide services to public	14	27	23	19	12	5	44	32	2590
2017	Provides services to public	12	26	21	21	15	5	40	38	1939
2017	Does not provide services to public	13	30	21	19	11	5	46	32	2866
2014	Provides services to public	12	27	23	19	13	5	42	34	2211
2014	Does not provide services to public	15	30	21	19	10	5	47	31	2910
2011	Provides services to public	9	27	21	23	15	5	38	40	2254
2011	Does not provide services to public	11	31	21	20	11	6	44	34	2917
2008	Provides services to public	7	27	20	26	16	5	36	44	1692
2008	Does not provide services to public	9	29	19	22	15	5	41	39	1868

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	11	26	23	22	15	3	38	39	1883
2018	Does not provide services to public	14	31	20	20	13	3	46	34	2598
2017	Provides services to public	11	27	20	20	16	4	40	39	1938
2017	Does not provide services to public	14	33	19	20	11	3	49	32	2866
2014	Provides services to public	12	32	19	19	14	3	46	34	2210
2014	Does not provide services to public	15	32	19	20	11	3	48	32	2914
2011	Provides services to public	11	30	18	24	15	3	42	40	2254
2011	Does not provide services to public	11	33	18	23	12	3	46	36	2918
2008	Provides services to public	10	31	19	22	14	3	43	38	1689
2008	Does not provide services to public	12	34	15	23	14	2	47	37	1869

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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	20	44	20	11	5	0	64	16	1884
2018	Does not provide services to public	27	44	16	9	3	1	71	13	2581
2017	Provides services to public	21	43	18	11	6	1	64	18	1939
2017	Does not provide services to public	28	44	16	7	4	1	72	11	2864
2014	Provides services to public	25	44	16	9	5	1	70	14	2211
2014	Does not provide services to public	29	44	15	8	3	1	74	11	2919
2011	Provides services to public	26	42	17	8	6	1	69	14	2254
2011	Does not provide services to public	30	42	14	8	3	1	73	12	2915

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	28	43	13	9	5	1	0	72	14	1883
2018	Does not provide services to public	35	40	12	8	3	1	1	77	11	2587
2017	Provides services to public	32	41	12	8	4	2	1	75	13	1936
2017	Does not provide services to public	37	39	10	7	3	2	1	79	11	2864
2014	Provides services to public	39	39	10	6	3	1	1	80	10	2212
2014	Does not provide services to public	42	38	8	6	3	2	1	82	10	2919
2011	Provides services to public	34	38	11	8	6	3	1	75	14	2253
2011	Does not provide services to public	38	35	11	7	4	3	1	77	12	2914
2008	Provides services to public	25	34	14	12	8	6	1	63	22	1688
2008	Does not provide services to public	29	33	13	12	8	4	1	65	21	1866

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	26	41	19	8	4	0	0	68	13	1877
2018	Does not provide services to public	33	39	17	6	4	1	0	73	10	2580

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	12	28	19	19	16	4	1	43	37	1883
2018	Does not provide services to public	18	28	19	15	12	6	2	50	29	2587
2017	Provides services to public	14	27	15	19	18	5	1	44	40	1931
2017	Does not provide services to public	18	28	17	14	12	8	2	51	30	2863
2014	Provides services to public	15	26	16	18	18	6	1	44	38	2213
2014	Does not provide services to public	18	24	18	17	14	7	2	46	34	2917
2011	Provides services to public	14	25	16	18	18	7	1	43	40	2261
2011	Does not provide services to public	16	25	17	17	14	9	3	45	35	2917

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	11	29	22	20	17	1	40	38	1880
2018	Does not provide services to public	15	31	20	19	13	2	47	33	2584
2017	Provides services to public	13	29	21	21	15	2	42	36	1939
2017	Does not provide services to public	18	34	17	17	11	2	54	29	2866
2014	Provides services to public	13	30	20	20	15	2	44	36	2211
2014	Does not provide services to public	15	33	18	19	13	2	49	33	2914
2011	Provides services to public	14	31	19	21	15	1	45	36	2261
2011	Does not provide services to public	16	32	19	19	13	2	48	33	2911
2008	Provides services to public	12	32	20	19	15	1	45	34	1692
2008	Does not provide services to public	14	32	19	19	14	1	47	33	1867

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	12	24	19	19	23	1	1	38	43	1881
2018	Does not provide services to public	17	27	17	19	17	2	2	45	38	2588
2017	Provides services to public	15	26	16	19	21	2	1	42	41	1936
2017	Does not provide services to public	18	30	14	17	16	2	2	51	35	2863
2014	Provides services to public	15	26	16	19	21	1	1	42	42	2213
2014	Does not provide services to public	16	26	16	20	19	2	1	43	41	2917
2011	Provides services to public	15	26	16	19	23	1	1	41	43	2261
2011	Does not provide services to public	15	29	15	18	19	2	2	46	39	2911
2008	Provides services to public	15	34	14	16	18	1	1	51	35	1689
2008	Does not provide services to public	16	32	14	18	17	1	1	49	37	1868

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	11	34	27	15	9	4	0	47	25	1885
2018	Does not provide services to public	20	35	24	10	6	4	0	57	17	2593
2017	Provides services to public	13	31	26	16	10	4	0	46	27	1935
2017	Does not provide services to public	21	39	19	11	6	4	1	63	17	2869

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	37	39	13	5	4	1	78	8	1885
2018	Does not provide services to public	42	37	12	3	2	3	82	6	2593
2017	Provides services to public	35	37	17	5	4	2	74	9	1937
2017	Does not provide services to public	42	38	12	3	2	2	83	5	2867
2014	Provides services to public	43	35	13	3	3	3	80	6	2212
2014	Does not provide services to public	49	33	10	3	2	2	85	5	2919

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	33	41	14	8	3	1	75	11	1884
2018	Does not provide services to public	41	39	11	5	2	1	82	7	2592
2017	Provides services to public	30	42	15	7	5	2	73	11	1938
2017	Does not provide services to public	40	41	10	5	2	2	83	7	2867
2014	Provides services to public	38	39	12	6	4	2	78	9	2212
2014	Does not provide services to public	46	36	9	5	2	2	84	7	2918
2011	Provides services to public	28	40	16	7	6	2	69	14	2254
2011	Does not provide services to public	33	42	13	6	4	2	76	10	2917

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	36	39	13	7	5	75	11	1884
2018	Does not provide services to public	44	37	10	5	3	81	8	2587
2017	Provides services to public	34	40	12	9	5	74	14	1938
2017	Does not provide services to public	44	38	9	6	2	83	8	2869
2014	Provides services to public	41	37	11	6	5	78	11	2212
2014	Does not provide services to public	47	35	10	5	3	82	8	2914
2011	Provides services to public	32	40	14	7	6	72	13	2251
2011	Does not provide services to public	39	38	12	7	4	77	11	2915
2008	Provides services to public	27	41	15	9	7	68	16	1688
2008	Does not provide services to public	33	39	13	9	6	73	14	1867

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	24	33	21	13	9	1	57	21	1888
2018	Does not provide services to public	32	34	18	10	6	1	66	16	2587
2017	Provides services to public	24	33	22	12	9	1	57	21	1940
2017	Does not provide services to public	34	34	17	10	5	1	68	15	2863
2014	Provides services to public	24	37	19	11	8	0	62	20	2211
2014	Does not provide services to public	30	37	17	10	5	1	68	15	2919
2011	Provides services to public	25	37	21	10	7	1	62	17	2257
2011	Does not provide services to public	29	37	18	9	5	1	67	15	2920

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	22	36	20	14	8	58	22	1878
2018	Does not provide services to public	31	36	16	11	5	67	16	2585
2017	Provides services to public	22	35	19	15	8	57	23	1939
2017	Does not provide services to public	32	36	16	10	6	68	16	2867
2014	Provides services to public	23	39	17	13	7	62	20	2210
2014	Does not provide services to public	29	39	16	10	5	68	16	2918
2011	Provides services to public	23	38	19	13	7	61	20	2259
2011	Does not provide services to public	27	40	17	11	5	67	16	2919
2008	Provides services to public	22	41	16	12	7	64	20	1688
2008	Does not provide services to public	25	40	14	13	6	66	20	1867

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	21	23	24	16	13	3	0	46	30	1888
2018	Does not provide services to public	26	26	20	14	10	3	0	54	25	2588
2017	Provides services to public	21	26	21	15	12	5	0	49	29	1936
2017	Does not provide services to public	29	25	19	13	9	5	1	57	23	2868
2014	Provides services to public	22	28	20	14	11	5	0	53	26	2212
2014	Does not provide services to public	26	27	20	13	9	5	1	56	23	2919
2011	Provides services to public	25	26	19	14	11	5	0	54	26	2258
2011	Does not provide services to public	27	26	19	13	10	5	1	56	24	2918
2008	Provides services to public	22	30	18	13	11	6	0	55	26	1690
2008	Does not provide services to public	22	28	18	17	10	4	1	53	28	1867

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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Provides services to public	23	38	39	1887
2018	Does not provide services to public	24	38	37	2598
2017	Provides services to public	21	40	39	1942
2017	Does not provide services to public	25	41	35	2868
2014	Provides services to public	19	44	37	2212
2014	Does not provide services to public	24	41	35	2918
2011	Provides services to public	20	48	33	2260
2011	Does not provide services to public	24	43	33	2915

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Provides services to public	19	30	32	6	7	6	428
2018	Does not provide services to public	15	31	33	5	10	6	622
2017	Provides services to public	20	37	22	9	6	6	407
2017	Does not provide services to public	16	34	30	5	11	5	704
2014	Provides services to public	19	35	20	14	9999	12	415
2014	Does not provide services to public	14	37	28	10	9999	11	694
2011	Provides services to public	22	30	29	8	9999	12	447
2011	Does not provide services to public	15	34	34	7	9999	10	709

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	15	85	1883
2018	Does not provide services to public	12	88	2601

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	48	284
2018	Does not provide services to public	50	305

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	61	284
2018	Does not provide services to public	59	305

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	284
2018	Does not provide services to public	9	305

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	4	284
2018	Does not provide services to public	3	305

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	20	284
2018	Does not provide services to public	3	305

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	3	284
2018	Does not provide services to public	4	305

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	41	283
2018	Does not provide services to public	38	305

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	44	283
2018	Does not provide services to public	41	305

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	41	283
2018	Does not provide services to public	48	305

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	44	283
2018	Does not provide services to public	36	305

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	34	283
2018	Does not provide services to public	37	305

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	52	283
2018	Does not provide services to public	46	305

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	27	283
2018	Does not provide services to public	30	305

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	283
2018	Does not provide services to public	6	305

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	17	283
2018	Does not provide services to public	9	305

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	54	283
2018	Does not provide services to public	46	305

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	30	283
2018	Does not provide services to public	23	305

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	14	283
2018	Does not provide services to public	15	305

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	52	284
2018	Does not provide services to public	58	305

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	28	284
2018	Does not provide services to public	27	305

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	7	284
2018	Does not provide services to public	11	305

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	22	284
2018	Does not provide services to public	18	305

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	13	284
2018	Does not provide services to public	13	305

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	284
2018	Does not provide services to public	7	305

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	12	284
2018	Does not provide services to public	11	305

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	8	284
2018	Does not provide services to public	10	305

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	24	284
2018	Does not provide services to public	22	305

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	11	259
2018	Does not provide services to public	10	284

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	17	259
2018	Does not provide services to public	18	284

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	259
2018	Does not provide services to public	8	284

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	7	259
2018	Does not provide services to public	7	284

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	15	259
2018	Does not provide services to public	12	284

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	8	259
2018	Does not provide services to public	11	284

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	5	259
2018	Does not provide services to public	7	284

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	11	259
2018	Does not provide services to public	8	284

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	13	259
2018	Does not provide services to public	12	284

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	30	259
2018	Does not provide services to public	28	284

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	8	259
2018	Does not provide services to public	11	284

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	46	259
2018	Does not provide services to public	47	284

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	53	259
2018	Does not provide services to public	51	284

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	5	259
2018	Does not provide services to public	3	284

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	13	259
2018	Does not provide services to public	15	284

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	14	22	23	9	9	18	5	47	24	1885
2018	Does not provide services to public	16	22	21	10	7	20	5	50	22	2591
2017	Provides services to public	13	22	21	10	10	19	6	46	27	1941
2017	Does not provide services to public	16	20	19	9	8	21	7	50	24	2870
2014	Provides services to public	16	21	20	10	9	19	5	49	25	2212
2014	Does not provide services to public	19	22	19	8	7	20	6	54	21	2918

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	24	36	19	9	6	5	0	64	15	1885
2018	Does not provide services to public	29	35	18	8	4	5	1	68	13	2589
2017	Provides services to public	23	34	19	9	7	7	1	62	17	1937
2017	Does not provide services to public	27	34	17	8	5	7	1	67	15	2871
2014	Provides services to public	28	34	18	7	6	6	1	66	14	2212
2014	Does not provide services to public	31	34	16	7	5	6	1	70	12	2916
2011	Provides services to public	28	39	15	8	5	4	0	70	14	2257
2011	Does not provide services to public	31	37	15	7	5	5	0	72	13	2918

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	11	89	1881
2018	Does not provide services to public	6	94	2595

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	30	211
2018	Does not provide services to public	35	168

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	80	211
2018	Does not provide services to public	80	168

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	3	211
2018	Does not provide services to public	3	168

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	5	211
2018	Does not provide services to public	3	168

Question 56g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	7	211
2018	Does not provide services to public	7	168

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	33	209
2018	Does not provide services to public	24	168

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	27	209
2018	Does not provide services to public	25	168

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	23	209
2018	Does not provide services to public	12	168

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	10	209
2018	Does not provide services to public	10	168

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	28	209
2018	Does not provide services to public	24	168

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	29	209
2018	Does not provide services to public	27	168

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	5	209
2018	Does not provide services to public	4	168

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	16	209
2018	Does not provide services to public	14	168

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	209
2018	Does not provide services to public	16	168

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	15	209
2018	Does not provide services to public	18	168

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	25	211
2018	Does not provide services to public	20	168

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	15	211
2018	Does not provide services to public	11	168

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	4	211
2018	Does not provide services to public	4	168

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	17	211
2018	Does not provide services to public	15	168

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	5	211
2018	Does not provide services to public	4	168

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	6	211
2018	Does not provide services to public	5	168

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	7	211
2018	Does not provide services to public	8	168

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	7	211
2018	Does not provide services to public	9	168

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	51	211
2018	Does not provide services to public	56	168

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	5	199
2018	Does not provide services to public	6	160

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	16	199
2018	Does not provide services to public	17	160

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	5	199
2018	Does not provide services to public	3	160

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	4	199
2018	Does not provide services to public	3	160

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	4	199
2018	Does not provide services to public	3	160

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	10	199
2018	Does not provide services to public	7	160

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	6	199
2018	Does not provide services to public	6	160

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	28	199
2018	Does not provide services to public	22	160

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	5	199
2018	Does not provide services to public	5	160

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	45	199
2018	Does not provide services to public	39	160

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	60	199
2018	Does not provide services to public	61	160

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	6	199
2018	Does not provide services to public	4	160

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	14	199
2018	Does not provide services to public	11	160

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	17	22	24	6	4	23	4	53	14	1886
2018	Does not provide services to public	18	22	23	5	3	25	5	56	10	2594
2017	Provides services to public	15	21	23	5	5	25	5	52	15	1940
2017	Does not provide services to public	18	19	20	4	3	30	6	58	10	2866
2014	Provides services to public	18	20	22	5	4	26	5	55	13	2213
2014	Does not provide services to public	20	20	20	3	3	28	7	61	9	2916

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	26	34	21	6	4	7	1	66	11	1885
2018	Does not provide services to public	30	37	19	4	2	8	1	73	7	2593
2017	Provides services to public	25	35	19	6	5	10	1	67	12	1935
2017	Does not provide services to public	32	33	17	4	2	11	1	73	7	2867
2014	Provides services to public	30	35	18	5	3	9	1	71	9	2211
2014	Does not provide services to public	34	33	16	3	2	10	1	76	6	2915
2011	Provides services to public	33	39	14	5	3	6	0	77	8	2258
2011	Does not provide services to public	36	38	14	4	2	7	0	79	6	2915

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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	11	24	25	17	23	1	35	40	1882
2018	Does not provide services to public	16	29	24	14	16	1	45	31	2598
2017	Provides services to public	14	23	22	17	23	1	37	40	1942
2017	Does not provide services to public	18	23	22	15	20	1	42	35	2864

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	16	27	28	17	12	0	43	29	1884
2018	Does not provide services to public	17	28	29	16	10	0	45	26	2589
2017	Provides services to public	14	29	27	17	13	1	43	30	1939
2017	Does not provide services to public	19	29	26	15	10	1	48	25	2864

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	24	33	24	12	6	0	1	57	18	1875
2018	Does not provide services to public	24	32	24	12	6	0	1	57	19	2579
2017	Provides services to public	24	33	21	11	7	1	2	60	19	1930
2017	Does not provide services to public	25	32	22	12	7	0	2	58	19	2858

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	14	21	23	20	21	0	1	35	41	1877
2018	Does not provide services to public	17	25	24	17	15	0	1	43	33	2579
2017	Provides services to public	15	21	23	19	20	1	1	37	40	1942
2017	Does not provide services to public	19	25	23	18	12	1	2	45	31	2865

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	42	27	15	5	5	0	5	73	11	1873
2018	Does not provide services to public	43	25	13	7	6	0	6	73	13	2584
2017	Provides services to public	39	28	14	7	5	0	6	72	14	1934
2017	Does not provide services to public	41	26	14	6	4	1	7	73	12	2859

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	22	29	24	12	13	0	51	25	1877
2018	Does not provide services to public	28	29	23	11	9	1	57	20	2588
2017	Provides services to public	21	30	24	13	11	0	51	25	1933
2017	Does not provide services to public	26	31	24	12	7	0	57	19	2861

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	19	34	27	13	6	1	1	54	19	1885
2018	Does not provide services to public	24	37	24	9	5	1	1	62	14	2584
2017	Provides services to public	21	33	25	12	8	0	2	54	20	1929
2017	Does not provide services to public	27	35	21	10	5	1	1	63	15	2858

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	17	31	27	16	8	0	0	49	24	1882
2018	Does not provide services to public	19	32	26	14	7	1	1	52	22	2585
2017	Provides services to public	17	32	25	15	9	1	1	50	24	1930
2017	Does not provide services to public	20	32	25	13	7	1	1	53	21	2859

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	19	34	25	14	7	0	0	53	22	1880
2018	Does not provide services to public	24	31	23	13	7	0	1	56	20	2583
2017	Provides services to public	20	35	22	13	8	0	1	56	22	1931
2017	Does not provide services to public	24	34	21	12	7	1	1	59	19	2860

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	18	28	26	17	11	0	0	45	29	1870
2018	Does not provide services to public	26	31	23	12	7	0	1	58	19	2578
2017	Provides services to public	19	33	22	13	11	1	2	53	24	1924
2017	Does not provide services to public	27	33	22	10	6	0	1	61	16	2855

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	43	29	15	8	4	1	73	12	1876
2018	Does not provide services to public	50	26	13	6	4	2	77	10	2572
2017	Provides services to public	48	27	13	6	4	2	77	10	1940
2017	Does not provide services to public	54	25	11	6	2	1	80	8	2868

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	60	20	10	3	3	1	3	84	6	1878
2018	Does not provide services to public	69	16	6	3	2	1	4	89	5	2577

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	62	17	8	6	6	1	2	81	12	1883
2018	Does not provide services to public	69	14	7	4	4	1	2	86	7	2573
2017	Provides services to public	61	19	7	5	5	1	3	83	10	1940
2017	Does not provide services to public	69	14	6	4	3	1	2	86	7	2866

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	42	33	13	7	4	1	76	11	1874
2018	Does not provide services to public	50	28	13	5	3	1	79	8	2592
2017	Provides services to public	44	33	12	6	4	1	78	9	1938
2017	Does not provide services to public	53	27	10	5	3	2	82	8	2857

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	47	25	13	7	7	1	72	14	1873
2018	Does not provide services to public	53	24	11	7	5	1	77	12	2586
2017	Provides services to public	47	25	12	8	6	2	73	15	1937
2017	Does not provide services to public	57	21	10	6	4	1	79	11	2860

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	48	12	6	3	1	0	30	86	6	1860
2018	Does not provide services to public	48	13	6	3	1	0	29	86	6	2578
2017	Provides services to public	46	15	5	2	2	1	29	87	6	1937
2017	Does not provide services to public	51	14	6	2	1	0	26	88	5	2863

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	47	29	13	5	2	0	3	79	7	1864
2018	Does not provide services to public	65	19	7	2	1	0	6	90	3	2586
2017	Provides services to public	47	30	12	4	2	0	5	81	7	1930
2017	Does not provide services to public	67	17	5	2	1	1	7	91	3	2850

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	55	20	9	6	7	0	3	77	14	1873
2018	Does not provide services to public	60	18	7	5	6	0	3	81	12	2595
2017	Provides services to public	52	23	10	5	6	1	4	78	12	1936
2017	Does not provide services to public	59	18	8	5	6	1	3	81	11	2865

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	42	33	16	5	3	2	76	8	1871
2018	Does not provide services to public	47	31	14	4	2	2	80	6	2589
2017	Provides services to public	45	32	13	5	2	3	79	8	1932
2017	Does not provide services to public	48	32	13	4	2	2	81	5	2867

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	9	30	39	16	6	39	22	1888
2018	Does not provide services to public	12	34	37	13	4	46	17	2599
2017	Provides services to public	8	28	40	15	8	36	24	1944
2017	Does not provide services to public	11	32	40	13	4	43	17	2871

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	9	20	42	21	7	0	28	30	1871
2018	Does not provide services to public	9	19	39	23	10	0	34	27	2575
2017	Provides services to public	9	22	43	19	7	0	26	31	1939
2017	Does not provide services to public	7	17	41	24	10	1	35	24	2858

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	24	44	17	9	5	1	69	14	1882
2018	Does not provide services to public	34	42	14	6	3	2	78	8	2582
2017	Provides services to public	23	43	17	9	5	3	68	15	1940
2017	Does not provide services to public	32	41	14	6	3	2	75	10	2865

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	18	35	20	16	10	1	53	26	1882
2018	Does not provide services to public	23	37	18	13	7	1	61	20	2591
2017	Provides services to public	16	34	20	17	12	1	50	29	1938
2017	Does not provide services to public	20	40	17	13	8	1	61	22	2866

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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	20	28	23	14	13	1	0	20	80	1889
2018	Does not provide services to public	26	29	23	11	10	2	0	26	74	2601
2017	Provides services to public	21	26	23	12	15	3	1	22	78	1944
2017	Does not provide services to public	23	26	22	13	12	3	1	24	76	2868

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	21	1478
2018	Does not provide services to public	19	1891
2017	Provides services to public	18	1467
2017	Does not provide services to public	20	2091

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	32	1478
2018	Does not provide services to public	31	1891
2017	Provides services to public	29	1467
2017	Does not provide services to public	33	2091

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	20	1478
2018	Does not provide services to public	21	1891
2017	Provides services to public	16	1467
2017	Does not provide services to public	18	2091

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	57	1478
2018	Does not provide services to public	51	1891
2017	Provides services to public	60	1467
2017	Does not provide services to public	55	2091

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	10	1478
2018	Does not provide services to public	8	1891
2017	Provides services to public	9	1467
2017	Does not provide services to public	7	2091

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	24	1478
2018	Does not provide services to public	24	1891

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	34	1478
2018	Does not provide services to public	37	1891
2017	Provides services to public	33	1467
2017	Does not provide services to public	39	2091

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Provides services to public	5	36	18	12	6	22	1426
2018	Does not provide services to public	4	40	20	11	6	18	1809
2017	Provides services to public	4	42	19	13	5	17	1452
2017	Does not provide services to public	5	46	21	11	4	13	2053

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	36	64	1462
2018	Does not provide services to public	38	62	1879

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	8	21	19	19	25	1	6	31	48	1466
2018	Does not provide services to public	12	25	19	19	18	1	6	39	40	1888
2017	Provides services to public	8	20	16	19	27	2	7	31	52	1476
2017	Does not provide services to public	10	23	15	18	24	2	9	37	46	2098

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	4	14	18	21	38	1	4	18	63	1473
2018	Does not provide services to public	4	14	16	23	35	2	5	20	62	1886
2017	Provides services to public	3	12	13	19	46	1	5	16	70	1476
2017	Does not provide services to public	3	10	12	19	48	2	6	14	73	2095

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	33	20	15	10	13	1	7	59	25	1881
2018	Does not provide services to public	40	18	15	9	9	1	8	64	20	2586

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results for Canadian Food Inspection Agency by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 4. I have support at work to balance my work and personal life.

Question 5. I get a sense of satisfaction from my work.

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 14. Overall, I like my job.

Question 15. I can complete my assigned workload during my regular working hours.

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 25. My immediate supervisor seems to care about me as a person.

Question 26. I am satisfied with the quality of supervision I receive.

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting

Question 50m. Please indicate the nature of the harassment you experienced. Other