2018 Public Service Employee Survey Results for Parks Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	27	44	9	14	5	0	71	19	2240
2018	Does not provide services to public	22	46	11	14	6	1	68	20	2009
2017	Provides services to public	28	39	11	16	7	0	67	22	2106
2017	Does not provide services to public	27	40	11	15	7	0	67	22	1984
2014	Provides services to public	23	41	11	18	7	0	64	25	1795
2014	Does not provide services to public	21	39	13	19	8	0	60	27	1562
2011	Provides services to public	25	38	12	16	8	1	63	24	1943
2011	Does not provide services to public	24	41	14	13	6	1	66	20	1912

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	47	36	9	5	2	84	7	2237
2018	Does not provide services to public	50	35	7	5	2	86	8	2007
2017	Provides services to public	50	34	8	5	3	84	8	2106
2017	Does not provide services to public	52	36	7	4	1	88	5	1981
2014	Provides services to public	50	36	8	4	2	87	6	1794
2014	Does not provide services to public	50	36	7	5	2	86	7	1562
2011	Provides services to public	50	34	8	6	2	84	8	1944
2011	Does not provide services to public	53	32	8	4	2	86	6	1915

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	50	36	7	5	2	87	7	2230
2018	Does not provide services to public	52	35	6	5	2	87	7	2001
2017	Provides services to public	54	33	6	4	2	87	7	2104
2017	Does not provide services to public	55	35	5	4	1	89	6	1981
2014	Provides services to public	55	32	6	5	2	87	7	1796
2014	Does not provide services to public	52	35	6	5	1	88	6	1562
2011	Provides services to public	51	36	7	4	2	87	6	1945
2011	Does not provide services to public	55	35	5	4	2	90	6	1913

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	38	33	12	10	6	0	1	72	16	2233
2018	Does not provide services to public	43	35	10	7	4	0	0	79	11	2008
2017	Provides services to public	39	33	11	10	6	0	1	72	17	2104
2017	Does not provide services to public	44	33	10	8	4	0	0	78	12	1980
2014	Provides services to public	37	33	13	10	5	0	1	71	16	1795
2014	Does not provide services to public	39	34	11	10	4	0	2	74	14	1564
2011	Provides services to public	33	36	12	11	8	0	0	70	19	1945
2011	Does not provide services to public	40	38	10	7	4	1	1	79	11	1917

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	40	40	11	6	3	80	10	2220
2018	Does not provide services to public	39	41	10	7	3	80	10	2004
2017	Provides services to public	42	41	7	6	3	83	9	2105
2017	Does not provide services to public	40	44	8	5	2	84	8	1983
2014	Provides services to public	43	41	8	5	3	85	7	1794
2014	Does not provide services to public	35	46	9	8	2	81	10	1564
2011	Provides services to public	44	37	8	7	3	81	10	1944
2011	Does not provide services to public	42	40	8	7	3	82	10	1914

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	25	35	16	14	10	0	61	24	2238
2018	Does not provide services to public	29	37	15	12	7	0	66	19	2007
2017	Provides services to public	29	34	13	14	9	0	64	23	2102
2017	Does not provide services to public	30	40	13	10	6	0	71	16	1983
2014	Provides services to public	25	37	13	16	8	0	62	24	1794
2014	Does not provide services to public	27	38	13	14	7	0	65	21	1564
2011	Provides services to public	22	35	15	16	11	1	57	28	1946
2011	Does not provide services to public	23	40	14	14	9	0	63	23	1915

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	29	40	14	10	6	69	16	2235
2018	Does not provide services to public	27	42	13	12	6	68	19	2011
2017	Provides services to public	31	42	11	11	5	73	16	2103
2017	Does not provide services to public	29	44	11	11	5	73	16	1981

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	44	38	9	5	2	0	83	8	2239
2018	Does not provide services to public	45	40	8	4	2	0	85	7	2002
2017	Provides services to public	43	38	9	6	3	0	81	9	2102
2017	Does not provide services to public	44	40	9	5	2	0	84	7	1979
2014	Provides services to public	43	37	10	7	2	1	81	9	1790
2014	Does not provide services to public	41	40	12	5	2	1	82	7	1562
2011	Provides services to public	39	37	11	7	4	1	77	11	1945
2011	Does not provide services to public	41	41	9	5	2	1	83	8	1912

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	30	38	13	11	8	68	19	2239
2018	Does not provide services to public	31	40	12	10	6	72	16	1998
2017	Provides services to public	32	35	14	12	8	67	19	2103
2017	Does not provide services to public	33	40	12	9	6	73	15	1980

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	56	33	7	2	1	89	4	2233
2018	Does not provide services to public	54	34	8	3	1	87	4	1989
2017	Provides services to public	58	32	7	2	1	90	3	2100
2017	Does not provide services to public	58	32	7	2	1	90	3	1980
2014	Provides services to public	68	26	4	1	0	94	2	1792
2014	Does not provide services to public	64	28	6	2	0	92	2	1563
2011	Provides services to public	67	25	5	1	1	92	3	1945
2011	Does not provide services to public	66	26	6	2	1	92	3	1916

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	26	38	13	13	9	0	65	22	2232
2018	Does not provide services to public	32	42	10	10	6	0	74	16	1996
2017	Provides services to public	28	40	10	14	7	0	68	22	2100
2017	Does not provide services to public	34	43	9	10	4	0	77	14	1978
2014	Provides services to public	22	42	13	14	9	0	64	23	1793
2014	Does not provide services to public	25	45	12	12	6	1	70	18	1563
2011	Provides services to public	26	39	11	13	11	0	65	24	1945
2011	Does not provide services to public	32	42	9	12	5	0	74	17	1916

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	32	34	14	12	8	66	20	2224
2018	Does not provide services to public	35	38	14	9	5	72	14	1989
2017	Provides services to public	36	35	12	11	6	71	17	2100
2017	Does not provide services to public	38	37	13	8	4	75	12	1977
2014	Provides services to public	33	36	13	12	6	69	18	1794
2014	Does not provide services to public	33	40	13	10	5	73	14	1564

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	31	39	14	10	5	0	0	70	16	2233
2018	Does not provide services to public	29	38	15	11	6	0	0	68	17	1997
2017	Provides services to public	36	39	12	9	5	0	0	75	14	2099
2017	Does not provide services to public	33	40	13	9	4	0	0	74	14	1978
2014	Provides services to public	32	42	12	10	5	0	0	74	15	1793
2014	Does not provide services to public	30	39	17	9	4	0	1	70	13	1564
2011	Provides services to public	33	39	12	10	5	0	0	72	16	1943
2011	Does not provide services to public	33	42	13	7	4	1	0	76	11	1914

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	50	34	8	5	1	85	7	2242
2018	Does not provide services to public	46	38	9	5	2	84	7	1998
2017	Provides services to public	51	35	7	4	2	87	6	2097
2017	Does not provide services to public	50	37	7	4	1	87	6	1975
2014	Provides services to public	53	35	7	3	1	88	4	1793
2014	Does not provide services to public	46	38	10	4	1	85	6	1563
2011	Provides services to public	52	35	7	4	2	88	5	1946
2011	Does not provide services to public	48	39	7	4	2	87	6	1918

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	43	29	16	7	4	1	72	11	2241
2018	Does not provide services to public	30	32	20	10	7	1	63	17	2012
2017	Provides services to public	41	33	16	6	3	1	75	10	2106
2017	Does not provide services to public	32	35	18	8	6	1	68	14	1984
2014	Provides services to public	38	31	18	8	4	1	70	12	1793
2014	Does not provide services to public	27	34	22	10	6	0	62	16	1564
2011	Provides services to public	34	31	19	9	6	1	66	15	1940
2011	Does not provide services to public	25	34	23	12	6	1	60	18	1915

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	9	21	33	24	11	1	2	36	31	2232
2018	Does not provide services to public	10	25	39	17	8	1	1	26	35	2004
2017	Provides services to public	7	21	34	20	14	1	4	35	30	2090
2017	Does not provide services to public	9	24	39	17	8	0	2	26	34	1976
2014	Provides services to public	10	24	34	19	9	1	2	29	35	1785
2014	Does not provide services to public	11	32	35	15	5	1	1	21	44	1558
2011	Provides services to public	12	27	34	16	8	1	3	25	40	1932
2011	Does not provide services to public	11	31	37	14	4	1	2	19	43	1911

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	12	20	25	23	17	2	2	41	33	2223
2018	Does not provide services to public	11	19	30	25	13	1	1	38	31	1996
2017	Provides services to public	10	19	25	19	20	3	4	42	31	2085
2017	Does not provide services to public	8	16	31	23	17	3	3	42	25	1973
2014	Provides services to public	13	22	29	18	14	2	3	33	37	1788
2014	Does not provide services to public	11	25	32	18	11	2	2	30	37	1557
2011	Provides services to public	15	24	28	17	11	2	3	30	41	1925
2011	Does not provide services to public	13	22	28	21	11	2	3	34	36	1911

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	17	24	27	15	11	3	3	28	44	2231
2018	Does not provide services to public	16	27	33	15	7	1	1	23	44	2001
2017	Provides services to public	15	24	26	14	12	3	6	29	42	2086
2017	Does not provide services to public	14	25	31	16	9	2	3	27	41	1976
2014	Provides services to public	17	25	28	15	9	3	4	26	44	1786
2014	Does not provide services to public	20	28	29	14	6	1	2	21	49	1558
2011	Provides services to public	18	27	28	13	7	3	4	21	49	1930
2011	Does not provide services to public	17	26	32	16	5	1	3	22	45	1909

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	4	10	25	34	22	1	5	59	14	2220
2018	Does not provide services to public	5	14	35	31	13	1	1	45	19	1996
2017	Provides services to public	4	9	22	30	26	2	8	61	14	2077
2017	Does not provide services to public	5	12	32	31	17	1	2	50	18	1966
2014	Provides services to public	4	9	26	32	22	2	5	58	14	1784
2014	Does not provide services to public	7	16	34	27	14	1	1	41	24	1551
2011	Provides services to public	7	14	31	25	16	1	6	44	23	1917
2011	Does not provide services to public	7	16	37	27	9	1	2	37	24	1907

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	19	22	24	18	14	1	2	33	42	2231
2018	Does not provide services to public	16	22	28	20	10	1	3	31	40	1994
2017	Provides services to public	13	19	25	18	18	2	5	39	34	2091
2017	Does not provide services to public	14	21	26	19	14	2	4	35	37	1971
2014	Provides services to public	21	26	25	12	11	1	3	24	49	1789
2014	Does not provide services to public	25	27	24	11	9	1	2	21	54	1560
2011	Provides services to public	28	27	22	11	7	1	3	19	58	1931
2011	Does not provide services to public	23	29	26	12	5	1	3	18	55	1910

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	14	19	24	19	18	3	3	40	35	2223
2018	Does not provide services to public	11	19	27	23	14	3	3	39	32	1989
2017	Provides services to public	10	16	23	20	20	5	6	45	29	2092
2017	Does not provide services to public	8	14	27	23	19	3	6	46	25	1972
2014	Provides services to public	9	20	26	22	16	3	4	41	31	1786
2014	Does not provide services to public	11	18	28	20	14	3	6	37	32	1557
2011	Provides services to public	8	18	28	23	16	2	6	42	28	1926
2011	Does not provide services to public	8	16	25	28	15	2	6	47	26	1910

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	14	22	27	18	12	3	3	33	38	2229
2018	Does not provide services to public	14	26	33	15	8	2	2	24	41	2004
2017	Provides services to public	13	19	28	14	15	4	7	33	36	2092
2017	Does not provide services to public	11	23	31	16	11	4	4	29	38	1975
2014	Provides services to public	13	21	32	14	12	3	5	28	37	1785
2014	Does not provide services to public	17	26	31	13	7	3	3	22	45	1560

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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	19	30	20	15	10	4	2	52	27	2236
2018	Does not provide services to public	18	36	18	11	10	6	2	58	22	2005
2017	Provides services to public	21	32	15	15	11	3	2	56	28	2105
2017	Does not provide services to public	24	32	16	11	8	5	4	61	22	1981
2014	Provides services to public	26	33	15	12	8	3	3	63	21	1800
2014	Does not provide services to public	26	33	15	13	6	3	3	63	21	1566

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	33	32	11	14	9	0	66	23	2232
2018	Does not provide services to public	37	34	8	12	8	1	72	19	2003
2017	Provides services to public	36	32	10	13	9	0	69	22	2101
2017	Does not provide services to public	41	33	9	9	7	1	75	16	1982
2014	Provides services to public	38	30	10	13	8	1	69	21	1799
2014	Does not provide services to public	39	34	10	10	6	1	74	16	1566

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	12	23	17	23	18	6	1	37	44	2231
2018	Does not provide services to public	11	22	20	19	14	11	2	38	38	2003
2017	Provides services to public	11	22	16	23	16	10	2	37	44	2104
2017	Does not provide services to public	10	23	18	18	12	15	3	41	37	1982
2014	Provides services to public	13	23	16	22	17	8	2	39	43	1799
2014	Does not provide services to public	10	22	21	21	12	12	3	37	38	1566

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	38	38	10	9	5	76	14	2232
2018	Does not provide services to public	41	39	8	7	4	80	11	1999
2017	Provides services to public	36	42	9	10	4	77	14	2105
2017	Does not provide services to public	43	39	7	8	3	82	11	1980
2014	Provides services to public	35	44	10	9	3	79	11	1797
2014	Does not provide services to public	40	41	8	7	3	81	10	1566

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	33	42	13	7	4	1	0	76	11	2238
2018	Does not provide services to public	38	41	12	6	3	1	0	79	9	2001

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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	37	34	11	10	8	1	0	72	17	2231
2018	Does not provide services to public	35	36	13	9	7	0	0	71	16	2005
2017	Provides services to public	35	33	11	11	9	0	1	69	20	2105
2017	Does not provide services to public	39	36	10	9	6	0	0	75	15	1980
2014	Provides services to public	38	33	12	9	7	0	0	71	16	1797
2014	Does not provide services to public	37	36	11	10	5	1	0	73	16	1565
2011	Provides services to public	31	34	13	11	10	0	0	66	21	1945
2011	Does not provide services to public	32	39	12	10	6	0	0	72	16	1916

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	45	29	11	9	5	0	0	75	13	2223
2018	Does not provide services to public	46	32	10	5	5	1	0	79	11	2001
2017	Provides services to public	46	30	10	7	6	1	0	77	13	2106
2017	Does not provide services to public	48	31	10	6	4	1	0	80	10	1983
2014	Provides services to public	47	29	10	8	5	1	0	77	13	1798
2014	Does not provide services to public	46	30	10	8	4	1	1	78	12	1565
2011	Provides services to public	38	31	12	9	8	1	0	70	18	1946
2011	Does not provide services to public	43	31	12	8	5	2	0	75	13	1917

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	41	32	11	10	6	0	0	74	15	2221
2018	Does not provide services to public	41	34	11	7	6	1	0	76	14	2003
2017	Provides services to public	43	31	9	10	7	0	0	74	16	2108
2017	Does not provide services to public	44	34	8	8	5	0	1	79	13	1982
2014	Provides services to public	43	32	10	9	5	0	0	76	14	1794
2014	Does not provide services to public	40	35	10	9	5	1	0	76	14	1565
2011	Provides services to public	35	33	10	12	10	1	0	69	21	1944
2011	Does not provide services to public	38	34	10	11	6	1	0	72	17	1915

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	58	25	9	4	4	1	83	8	2223
2018	Does not provide services to public	59	24	8	3	4	1	84	8	2003
2017	Provides services to public	56	25	9	4	5	1	82	9	2105
2017	Does not provide services to public	59	25	8	3	3	1	85	6	1982

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	45	29	11	9	6	74	15	2225
2018	Does not provide services to public	47	28	12	8	6	75	14	2002
2017	Provides services to public	47	28	10	8	7	75	16	2103
2017	Does not provide services to public	53	27	8	6	5	81	11	1982
2014	Provides services to public	46	30	10	7	6	76	13	1796
2014	Does not provide services to public	47	31	9	7	4	79	11	1565

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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	20	32	19	16	9	1	3	54	26	600
2018	Does not provide services to public	22	37	17	12	4	2	6	65	17	620
2017	Provides services to public	22	36	16	14	7	1	3	61	22	570
2017	Does not provide services to public	22	36	17	11	5	3	6	64	17	593
2014	Provides services to public	22	39	14	12	7	4	2	65	20	520
2014	Does not provide services to public	25	38	15	10	5	2	5	68	16	543

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	31	29	16	11	8	4	0	63	20	2238
2018	Does not provide services to public	31	32	16	9	6	6	0	66	17	2007
2017	Provides services to public	32	30	13	11	6	6	1	67	19	2103
2017	Does not provide services to public	34	34	13	9	5	6	0	72	14	1984
2014	Provides services to public	29	33	13	11	9	5	1	66	21	1793
2014	Does not provide services to public	27	34	17	11	5	5	0	65	17	1566
2011	Provides services to public	18	27	20	16	14	5	0	47	32	1940
2011	Does not provide services to public	21	32	18	14	8	6	0	57	23	1915

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	28	29	15	15	11	2	58	26	2234
2018	Does not provide services to public	26	33	17	13	8	2	61	22	2001
2017	Provides services to public	28	31	14	15	9	3	61	25	2100
2017	Does not provide services to public	29	35	14	12	7	2	66	19	1984
2014	Provides services to public	26	29	15	15	13	2	56	28	1792
2014	Does not provide services to public	23	33	18	14	8	3	59	22	1565
2011	Provides services to public	18	25	18	18	19	2	44	38	1942
2011	Does not provide services to public	21	31	18	15	13	1	53	29	1913

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	19	27	19	19	13	3	0	48	33	2234
2018	Does not provide services to public	16	32	21	18	9	5	0	50	28	2002
2017	Provides services to public	20	28	16	18	11	6	1	51	31	2100
2017	Does not provide services to public	19	33	19	15	8	5	1	56	24	1982
2014	Provides services to public	16	32	16	19	13	4	0	49	34	1792
2014	Does not provide services to public	14	34	18	19	9	5	1	51	30	1564
2011	Provides services to public	9	25	19	24	19	4	0	35	45	1940
2011	Does not provide services to public	9	34	19	20	14	4	0	45	36	1915

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	18	28	16	20	16	2	47	37	2235
2018	Does not provide services to public	15	31	19	21	12	2	47	34	2000
2017	Provides services to public	19	31	14	19	13	4	52	33	2103
2017	Does not provide services to public	19	35	16	16	10	4	56	27	1985
2014	Provides services to public	16	32	17	19	14	3	49	34	1790
2014	Does not provide services to public	14	33	16	22	11	3	49	34	1564
2011	Provides services to public	11	29	16	23	19	2	41	43	1939
2011	Does not provide services to public	10	35	17	21	13	2	47	35	1913

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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	28	41	15	10	6	1	69	16	2240
2018	Does not provide services to public	29	42	15	10	3	1	72	13	2005
2017	Provides services to public	33	40	13	9	4	1	73	13	2101
2017	Does not provide services to public	31	42	14	8	4	1	74	12	1983
2014	Provides services to public	28	40	15	11	6	1	68	17	1791
2014	Does not provide services to public	28	44	15	9	3	1	73	12	1563
2011	Provides services to public	27	41	14	11	6	1	69	18	1946
2011	Does not provide services to public	35	38	14	9	4	1	73	13	1917

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	31	37	13	10	7	2	1	69	17	2239
2018	Does not provide services to public	34	36	13	10	5	2	1	72	15	2007
2017	Provides services to public	33	33	12	11	6	4	1	70	17	2096
2017	Does not provide services to public	35	35	12	8	5	3	1	74	13	1983
2014	Provides services to public	32	38	11	9	6	3	1	73	16	1790
2014	Does not provide services to public	35	38	10	8	4	4	1	76	13	1562
2011	Provides services to public	30	36	13	11	6	3	1	69	18	1941
2011	Does not provide services to public	37	35	10	8	6	3	1	74	15	1918

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	28	37	18	11	5	2	0	65	16	2229
2018	Does not provide services to public	30	38	18	9	4	1	0	69	13	1995

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	21	28	17	14	14	5	1	52	30	2240
2018	Does not provide services to public	20	25	19	14	12	8	2	50	29	2002
2017	Provides services to public	22	25	14	16	14	7	2	52	33	2098
2017	Does not provide services to public	19	25	17	15	12	10	3	50	30	1983
2014	Provides services to public	19	26	16	17	15	6	1	48	35	1793
2014	Does not provide services to public	16	28	17	16	12	8	3	49	32	1562
2011	Provides services to public	15	24	16	18	20	6	1	42	41	1941
2011	Does not provide services to public	17	26	16	16	13	9	2	49	33	1912

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	21	29	18	17	13	3	0	51	31	2238
2018	Does not provide services to public	20	32	19	16	10	3	0	54	27	2007
2017	Provides services to public	24	30	15	16	10	4	1	57	27	2105
2017	Does not provide services to public	22	36	17	14	7	4	1	61	22	1983
2014	Provides services to public	20	30	17	17	11	4	1	53	29	1791
2014	Does not provide services to public	18	34	16	16	10	4	2	55	28	1564
2011	Provides services to public	14	28	18	19	17	2	1	44	38	1945
2011	Does not provide services to public	17	35	18	16	12	1	0	53	29	1914

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	18	28	17	17	17	2	1	47	36	2236
2018	Does not provide services to public	17	29	17	18	15	2	2	48	34	2004
2017	Provides services to public	21	27	14	16	14	4	3	53	32	2102
2017	Does not provide services to public	20	30	15	16	13	3	3	53	31	1982
2014	Provides services to public	21	27	13	16	16	4	2	52	34	1793
2014	Does not provide services to public	17	29	14	16	15	3	6	51	34	1563
2011	Provides services to public	13	24	15	20	24	2	2	39	45	1944
2011	Does not provide services to public	13	29	16	18	20	3	2	44	40	1912

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	20	35	21	13	8	2	57	22	2243
2018	Does not provide services to public	22	43	18	10	5	2	66	15	2007
2017	Provides services to public	22	37	19	12	7	3	61	20	2106
2017	Does not provide services to public	25	41	17	10	4	3	68	14	1983

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	36	35	16	6	4	3	0	73	10	2223
2018	Does not provide services to public	36	38	15	5	2	3	0	77	7	1987
2017	Provides services to public	36	34	15	5	3	5	1	75	9	2103
2017	Does not provide services to public	39	36	14	4	2	5	1	79	6	1982
2014	Provides services to public	40	32	14	6	3	5	1	76	9	1793
2014	Does not provide services to public	36	39	13	4	2	6	0	80	6	1564

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	36	39	13	7	3	1	76	10	2226
2018	Does not provide services to public	37	42	12	5	2	2	81	7	1991
2017	Provides services to public	39	38	11	6	3	2	79	9	2102
2017	Does not provide services to public	39	42	10	5	2	2	83	7	1981
2014	Provides services to public	39	38	11	7	2	2	79	10	1793
2014	Does not provide services to public	37	42	11	6	2	2	81	8	1564
2011	Provides services to public	28	37	17	9	7	1	66	17	1940
2011	Does not provide services to public	31	42	14	6	4	3	75	11	1915

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	45	36	10	6	3	0	81	9	2227
2018	Does not provide services to public	47	38	8	4	3	0	85	7	1990
2017	Provides services to public	47	36	8	5	3	0	83	8	2102
2017	Does not provide services to public	49	36	8	5	2	0	85	7	1983
2014	Provides services to public	47	34	10	5	4	0	81	9	1788
2014	Does not provide services to public	47	37	10	5	2	0	84	7	1562
2011	Provides services to public	35	35	13	10	7	1	70	17	1940
2011	Does not provide services to public	38	38	11	8	5	0	77	13	1911

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	40	31	15	8	5	1	72	13	2225
2018	Does not provide services to public	42	33	14	7	5	0	75	11	1988
2017	Provides services to public	42	33	11	9	5	1	75	14	2102
2017	Does not provide services to public	46	31	13	7	3	0	76	10	1979
2014	Provides services to public	39	33	13	9	5	1	73	14	1796
2014	Does not provide services to public	37	37	13	9	3	1	74	13	1561
2011	Provides services to public	32	33	17	10	8	1	65	18	1938
2011	Does not provide services to public	38	33	15	10	4	1	71	14	1913

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	35	33	15	11	6	0	68	16	2224
2018	Does not provide services to public	38	36	14	8	5	0	74	12	1981
2017	Provides services to public	36	35	12	10	5	0	72	15	2102
2017	Does not provide services to public	41	35	12	8	4	0	76	12	1980
2014	Provides services to public	34	34	14	12	6	0	68	18	1797
2014	Does not provide services to public	33	40	13	11	4	0	73	15	1564
2011	Provides services to public	25	34	16	15	10	1	59	25	1939
2011	Does not provide services to public	32	35	14	12	6	0	68	18	1913

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	35	26	19	10	7	3	1	63	18	2225
2018	Does not provide services to public	40	26	15	10	5	2	0	68	16	1994
2017	Provides services to public	37	25	16	10	6	4	1	66	17	2100
2017	Does not provide services to public	42	25	16	8	5	3	1	70	14	1983
2014	Provides services to public	38	24	17	10	6	5	0	66	17	1795
2014	Does not provide services to public	37	28	16	10	4	4	0	68	15	1564
2011	Provides services to public	35	23	17	10	8	5	1	63	19	1939
2011	Does not provide services to public	40	25	14	10	7	4	1	67	18	1914

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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Provides services to public	27	34	39	2209
2018	Does not provide services to public	27	38	35	2004
2017	Provides services to public	28	36	36	2103
2017	Does not provide services to public	27	40	34	1980
2014	Provides services to public	23	39	38	1793
2014	Does not provide services to public	25	40	35	1564
2011	Provides services to public	20	48	33	1944
2011	Does not provide services to public	21	49	30	1916

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Provides services to public	10	21	9	13	40	6	624
2018	Does not provide services to public	15	27	17	5	29	6	561
2017	Provides services to public	8	19	11	14	43	4	579
2017	Does not provide services to public	15	24	13	6	35	7	519
2014	Provides services to public	8	29	14	23	9999	27	411
2014	Does not provide services to public	16	33	15	11	9999	24	367
2011	Provides services to public	22	27	16	18	9999	16	381
2011	Does not provide services to public	30	27	20	11	9999	12	403

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	17	83	2237
2018	Does not provide services to public	14	86	2006

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	50	369
2018	Does not provide services to public	51	264

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	51	370
2018	Does not provide services to public	56	262

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	7	367
2018	Does not provide services to public	8	262

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	6	368
2018	Does not provide services to public	7	262

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	34	370
2018	Does not provide services to public	8	262

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	4	365
2018	Does not provide services to public	3	262

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	42	369
2018	Does not provide services to public	44	263

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	41	367
2018	Does not provide services to public	41	263

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	45	367
2018	Does not provide services to public	46	263

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	41	366
2018	Does not provide services to public	43	264

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	25	364
2018	Does not provide services to public	38	263

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	59	371
2018	Does not provide services to public	56	264

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	33	367
2018	Does not provide services to public	36	263

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	14	365
2018	Does not provide services to public	6	263

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	11	364
2018	Does not provide services to public	12	263

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	43	366
2018	Does not provide services to public	39	264

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	34	371
2018	Does not provide services to public	26	263

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	12	365
2018	Does not provide services to public	10	263

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	57	370
2018	Does not provide services to public	56	264

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	28	366
2018	Does not provide services to public	30	264

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	12	364
2018	Does not provide services to public	17	263

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	14	367
2018	Does not provide services to public	15	263

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	365
2018	Does not provide services to public	11	263

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	6	365
2018	Does not provide services to public	5	263

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	21	366
2018	Does not provide services to public	9	263

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	11	366
2018	Does not provide services to public	11	263

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	25	367
2018	Does not provide services to public	26	264

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	19	342
2018	Does not provide services to public	9	248

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	26	344
2018	Does not provide services to public	26	248

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	15	342
2018	Does not provide services to public	10	248

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	342
2018	Does not provide services to public	7	248

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	10	342
2018	Does not provide services to public	14	248

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	11	342
2018	Does not provide services to public	6	248

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	3	341
2018	Does not provide services to public	5	248

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	15	342
2018	Does not provide services to public	10	248

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	342
2018	Does not provide services to public	10	249

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	27	342
2018	Does not provide services to public	29	248

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	10	343
2018	Does not provide services to public	9	248

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	41	344
2018	Does not provide services to public	44	251

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	53	346
2018	Does not provide services to public	52	250

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	4	344
2018	Does not provide services to public	4	248

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	11	344
2018	Does not provide services to public	11	248

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	20	20	21	11	8	15	5	50	23	2231
2018	Does not provide services to public	15	19	20	9	8	23	7	48	24	2000
2017	Provides services to public	19	19	17	9	8	19	8	53	24	2102
2017	Does not provide services to public	16	19	17	8	6	24	9	53	21	1981
2014	Provides services to public	21	20	19	8	7	17	7	54	20	1792
2014	Does not provide services to public	15	22	18	8	6	24	7	55	20	1564

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	31	30	19	7	6	6	1	66	14	2230
2018	Does not provide services to public	27	33	19	7	6	8	1	65	14	1995
2017	Provides services to public	31	29	16	9	5	8	2	66	16	2098
2017	Does not provide services to public	28	31	17	8	5	10	1	67	14	1983
2014	Provides services to public	30	29	19	8	4	7	2	65	14	1794
2014	Does not provide services to public	26	34	16	6	4	13	1	69	12	1566
2011	Provides services to public	30	36	15	9	6	3	0	69	15	1942
2011	Does not provide services to public	33	38	14	6	4	4	0	74	11	1915

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	8	92	2218
2018	Does not provide services to public	6	94	2000

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	45	172
2018	Does not provide services to public	41	109

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	70	174
2018	Does not provide services to public	78	109

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	3	170
2018	Does not provide services to public	8	109

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	6	170
2018	Does not provide services to public	10	109

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	26	173
2018	Does not provide services to public	11	109

Question 56g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	8	170
2018	Does not provide services to public	10	109

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	17	171
2018	Does not provide services to public	14	109

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	19	171
2018	Does not provide services to public	13	109

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	7	170
2018	Does not provide services to public	7	109

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	31	171
2018	Does not provide services to public	25	109

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	39	173
2018	Does not provide services to public	37	109

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	5	169
2018	Does not provide services to public	6	109

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	169
2018	Does not provide services to public	13	109

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	0	169
2018	Does not provide services to public	0	109

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	170
2018	Does not provide services to public	13	109

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	20	173
2018	Does not provide services to public	15	109

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	30	172
2018	Does not provide services to public	29	109

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	18	168
2018	Does not provide services to public	17	109

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	6	168
2018	Does not provide services to public	12	109

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	15	169
2018	Does not provide services to public	14	109

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	4	168
2018	Does not provide services to public	6	109

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	13	169
2018	Does not provide services to public	15	109

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	10	170
2018	Does not provide services to public	8	109

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	50	174
2018	Does not provide services to public	54	109

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	11	164
2018	Does not provide services to public	7	103

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	21	163
2018	Does not provide services to public	18	103

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	20	163
2018	Does not provide services to public	16	103

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	14	163
2018	Does not provide services to public	8	103

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	25	163
2018	Does not provide services to public	24	103

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	46	164
2018	Does not provide services to public	51	103

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	61	167
2018	Does not provide services to public	62	103

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	12	163
2018	Does not provide services to public	15	103

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	23	19	25	5	4	19	6	55	12	2231
2018	Does not provide services to public	17	19	22	4	3	29	6	55	10	1999
2017	Provides services to public	22	19	19	4	3	24	9	61	11	2098
2017	Does not provide services to public	18	17	19	3	2	32	8	59	9	1982
2014	Provides services to public	24	20	19	3	3	23	7	64	9	1791
2014	Does not provide services to public	17	23	17	3	2	31	7	65	7	1564

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	34	28	20	6	4	7	2	68	10	2226
2018	Does not provide services to public	28	34	18	4	3	12	1	71	8	1998
2017	Provides services to public	34	28	16	5	3	11	3	73	9	2099
2017	Does not provide services to public	32	32	16	3	2	12	2	75	7	1983
2014	Provides services to public	34	29	17	4	3	11	3	72	8	1796
2014	Does not provide services to public	31	32	15	3	2	16	1	75	6	1564
2011	Provides services to public	36	36	16	5	3	4	0	74	9	1942
2011	Does not provide services to public	40	37	11	4	2	6	0	82	6	1918

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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	12	21	23	18	26	0	33	45	2237
2018	Does not provide services to public	15	23	24	17	21	1	38	38	2003
2017	Provides services to public	11	21	21	19	27	0	32	47	2107
2017	Does not provide services to public	16	22	21	17	23	1	39	40	1982

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	26	27	25	13	8	0	54	21	2234
2018	Does not provide services to public	17	27	29	16	10	0	44	27	2003
2017	Provides services to public	28	28	22	12	8	1	57	20	2106
2017	Does not provide services to public	21	28	26	14	10	1	50	24	1981

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	40	28	18	7	3	4	71	10	2225
2018	Does not provide services to public	26	32	25	10	5	1	60	15	1993
2017	Provides services to public	43	25	16	7	4	5	72	11	2099
2017	Does not provide services to public	30	32	20	10	5	2	64	16	1976

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	20	23	23	16	18	1	43	34	2227
2018	Does not provide services to public	18	24	24	17	15	1	43	33	1995
2017	Provides services to public	25	23	23	14	14	1	49	28	2106
2017	Does not provide services to public	23	23	23	17	13	1	46	31	1983

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	47	24	14	7	5	3	74	12	2216
2018	Does not provide services to public	44	28	15	6	4	3	74	10	1996
2017	Provides services to public	46	25	15	5	4	4	74	10	2103
2017	Does not provide services to public	44	26	14	6	4	4	74	11	1977

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	29	27	22	11	10	1	56	21	2234
2018	Does not provide services to public	28	30	23	10	8	1	59	18	1998
2017	Provides services to public	29	31	19	13	7	0	61	20	2098
2017	Does not provide services to public	31	30	22	10	6	0	62	16	1971

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	26	31	24	10	8	0	1	58	18	2227
2018	Does not provide services to public	26	36	22	10	5	0	1	62	15	1999
2017	Provides services to public	30	31	19	12	7	0	1	62	19	2097
2017	Does not provide services to public	30	33	20	10	4	1	1	65	15	1974

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	30	30	21	11	6	1	2	61	17	2224
2018	Does not provide services to public	20	34	24	15	6	0	1	54	21	1996
2017	Provides services to public	32	30	20	10	6	0	1	64	16	2096
2017	Does not provide services to public	23	34	22	13	6	1	1	58	19	1971

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	31	31	19	11	6	0	1	63	17	2227
2018	Does not provide services to public	26	33	22	12	7	0	1	59	19	1993
2017	Provides services to public	33	31	18	11	6	0	1	65	17	2099
2017	Does not provide services to public	29	32	20	10	6	1	1	62	17	1976

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	40	32	16	8	3	1	1	73	11	2224
2018	Does not provide services to public	33	32	20	10	4	0	1	66	14	1992
2017	Provides services to public	42	30	16	6	3	0	1	74	10	2093
2017	Does not provide services to public	35	33	17	9	4	0	1	70	13	1970

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	50	26	13	6	5	1	77	11	2227
2018	Does not provide services to public	55	27	10	4	3	1	83	7	1991
2017	Provides services to public	55	25	13	5	2	1	80	7	2102
2017	Does not provide services to public	58	24	11	4	2	1	82	7	1976

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	67	16	7	3	2	2	3	87	6	2220
2018	Does not provide services to public	74	15	4	2	2	1	4	93	3	1993

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	66	15	8	4	4	0	2	84	9	2226
2018	Does not provide services to public	70	14	6	3	4	1	2	87	7	1986
2017	Provides services to public	70	14	7	4	3	0	2	86	7	2107
2017	Does not provide services to public	77	11	4	3	2	1	2	91	5	1976

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	43	32	16	6	3	1	75	9	2237
2018	Does not provide services to public	49	31	12	5	3	0	81	7	1992
2017	Provides services to public	44	33	14	5	3	1	78	8	2105
2017	Does not provide services to public	54	29	10	4	2	1	84	6	1978

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	48	25	13	7	7	1	74	14	2233
2018	Does not provide services to public	55	23	11	5	6	0	78	11	1984
2017	Provides services to public	55	22	11	7	4	1	78	11	2104
2017	Does not provide services to public	63	20	7	5	3	1	84	8	1978

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	54	15	7	2	1	20	87	5	2219
2018	Does not provide services to public	53	16	6	2	1	21	87	4	1982
2017	Provides services to public	56	15	6	2	2	19	88	5	2097
2017	Does not provide services to public	58	13	5	2	1	21	90	3	1982

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	44	29	16	6	3	0	2	75	9	2231
2018	Does not provide services to public	61	25	7	2	1	0	3	90	3	1983
2017	Provides services to public	50	29	13	4	2	0	2	81	6	2096
2017	Does not provide services to public	66	21	6	1	1	1	5	91	3	1966

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	48	20	12	8	11	2	69	19	2234
2018	Does not provide services to public	51	17	12	8	9	2	70	17	1993
2017	Provides services to public	48	21	12	8	10	2	70	18	2106
2017	Does not provide services to public	51	19	11	8	7	3	73	15	1984

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	47	32	13	4	2	2	80	6	2235
2018	Does not provide services to public	49	32	13	3	2	2	82	4	1992
2017	Provides services to public	52	30	11	3	2	2	84	5	2102
2017	Does not provide services to public	54	28	12	4	1	2	83	5	1977

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	16	32	34	14	5	48	18	2246
2018	Does not provide services to public	14	32	34	15	4	46	20	2003
2017	Provides services to public	15	32	35	12	6	48	18	2106
2017	Does not provide services to public	13	31	38	13	5	44	18	1986

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	11	19	39	20	11	1	31	30	2224
2018	Does not provide services to public	8	19	36	25	11	0	36	28	1993
2017	Provides services to public	9	20	37	22	11	1	34	29	2097
2017	Does not provide services to public	6	16	39	26	12	0	38	23	1976

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	18	38	18	14	8	2	0	58	23	2243
2018	Does not provide services to public	23	41	17	10	5	3	0	66	16	1999
2017	Provides services to public	15	32	21	14	12	5	1	50	27	2102
2017	Does not provide services to public	18	41	18	11	6	6	0	63	17	1984

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	20	34	19	15	9	2	56	25	2241
2018	Does not provide services to public	20	39	18	13	8	2	61	21	2004
2017	Provides services to public	20	36	17	17	9	2	57	26	2106
2017	Does not provide services to public	19	41	16	13	8	3	63	21	1983

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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	15	25	24	15	19	2	15	85	2235
2018	Does not provide services to public	21	26	23	14	14	2	22	78	2004
2017	Provides services to public	12	23	24	15	22	2	13	87	2106
2017	Does not provide services to public	23	24	22	14	14	2	24	76	1985

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	37	1806
2018	Does not provide services to public	28	1519
2017	Provides services to public	32	1746
2017	Does not provide services to public	25	1452

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	41	1806
2018	Does not provide services to public	39	1519
2017	Provides services to public	37	1746
2017	Does not provide services to public	35	1452

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	26	1795
2018	Does not provide services to public	19	1518
2017	Provides services to public	20	1746
2017	Does not provide services to public	17	1452

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	62	1806
2018	Does not provide services to public	51	1521
2017	Provides services to public	65	1746
2017	Does not provide services to public	50	1452

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	4	1789
2018	Does not provide services to public	5	1517
2017	Provides services to public	3	1746
2017	Does not provide services to public	4	1452

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	31	1799
2018	Does not provide services to public	32	1521

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	30	1801
2018	Does not provide services to public	37	1521
2017	Provides services to public	33	1746
2017	Does not provide services to public	38	1452

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Provides services to public	4	37	18	11	4	26	1721
2018	Does not provide services to public	5	37	19	10	6	23	1463
2017	Provides services to public	5	41	18	11	4	22	1689
2017	Does not provide services to public	8	44	17	11	4	15	1426

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	32	68	1813
2018	Does not provide services to public	32	68	1510

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	13	26	16	20	21	1	2	40	43	1826
2018	Does not provide services to public	12	24	18	19	22	1	4	38	43	1524
2017	Provides services to public	14	24	14	18	24	1	4	40	45	1763
2017	Does not provide services to public	12	24	14	20	21	1	7	40	45	1463

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	5	13	17	20	36	2	6	20	61	1824
2018	Does not provide services to public	4	12	17	21	38	2	6	17	65	1525
2017	Provides services to public	4	10	13	18	43	4	8	17	69	1757
2017	Does not provide services to public	4	11	11	18	45	3	8	17	70	1462

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	35	19	16	10	11	2	7	59	23	2231
2018	Does not provide services to public	39	19	16	8	8	1	8	64	19	2000

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results for Parks Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 4. I have support at work to balance my work and personal life.

Question 5. I get a sense of satisfaction from my work.

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 14. Overall, I like my job.

Question 15. I can complete my assigned workload during my regular working hours.

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 25. My immediate supervisor seems to care about me as a person.

Question 26. I am satisfied with the quality of supervision I receive.

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting

Question 50m. Please indicate the nature of the harassment you experienced. Other