2018 Public Service Employee Survey Results for Communications Security Establishment Canada by Question 82. What is your first official language?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 32 46 7 10 3 1 0 79 14 1124
2018 First official language - French 39 35 11 11 3 0 1 75 14 385
2017 First official language - English 35 42 9 10 4 0 0 78 13 830
2017 First official language - French 38 41 9 8 4 0 0 80 12 314
2014 First official language - English 39 37 9 11 4 0 0 76 15 930
2014 First official language - French 38 39 10 9 4 0 0 77 13 357
2011 First official language - English 39 39 9 9 4 1 1 78 12 890
2011 First official language - French 41 39 9 6 3 0 1 81 9 353

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 54 35 6 4 2 0 0 88 6 1120
2018 First official language - French 58 29 7 4 2 0 0 86 7 384
2017 First official language - English 57 32 5 4 2 0 0 89 6 830
2017 First official language - French 46 41 8 3 2 0 0 87 5 315
2014 First official language - English 56 33 5 4 2 0 0 89 5 930
2014 First official language - French 50 37 5 7 2 0 0 87 8 357
2011 First official language - English 57 30 6 4 3 0 0 88 7 890
2011 First official language - French 51 35 7 5 2 0 0 86 7 352

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 54 34 6 4 1 0 0 89 5 1107
2018 First official language - French 58 31 6 4 2 0 0 88 6 384
2017 First official language - English 59 31 4 4 2 0 0 90 6 829
2017 First official language - French 52 37 7 4 1 0 0 89 4 314
2014 First official language - English 57 32 6 3 2 0 0 90 5 930
2014 First official language - French 54 35 5 5 1 0 0 89 6 357
2011 First official language - English 55 37 3 2 2 0 0 93 4 892
2011 First official language - French 50 41 4 3 2 0 0 91 5 353

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 61 28 6 4 2 0 0 89 6 1124
2018 First official language - French 61 24 8 4 3 0 0 85 7 386
2017 First official language - English 60 28 5 5 2 0 0 88 7 830
2017 First official language - French 52 32 7 5 2 0 1 86 7 314
2014 First official language - English 59 26 7 5 2 1 0 86 7 930
2014 First official language - French 54 29 9 3 2 1 2 85 6 357
2011 First official language - English 54 29 7 6 2 1 0 84 9 892
2011 First official language - French 48 35 8 5 1 1 2 85 7 353

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 48 38 7 5 2 0 0 86 7 1119
2018 First official language - French 49 34 9 5 3 0 0 83 8 385
2017 First official language - English 49 36 5 6 3 0 0 86 9 830
2017 First official language - French 43 40 9 3 4 0 0 83 7 314
2014 First official language - English 48 38 6 5 2 0 0 86 8 930
2014 First official language - French 42 41 9 6 3 0 0 82 9 357
2011 First official language - English 49 35 7 6 4 0 0 84 9 892
2011 First official language - French 45 40 8 4 2 0 1 86 6 351

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 34 38 13 10 5 0 0 71 15 1120
2018 First official language - French 33 33 16 11 6 0 0 67 17 384
2017 First official language - English 34 38 10 12 6 0 0 72 18 830
2017 First official language - French 30 38 16 11 5 0 0 68 16 313
2014 First official language - English 36 37 12 9 6 0 0 73 15 929
2014 First official language - French 33 37 17 8 4 0 0 70 13 357
2011 First official language - English 27 42 13 11 6 0 0 70 17 891
2011 First official language - French 26 42 14 11 6 0 1 69 17 353

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 28 43 12 11 5 0 0 71 16 1122
2018 First official language - French 31 40 17 9 3 0 0 71 12 385
2017 First official language - English 29 42 10 15 4 0 0 71 19 830
2017 First official language - French 30 41 15 11 4 0 0 71 14 313

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 56 33 6 3 2 0 0 89 5 1123
2018 First official language - French 59 32 4 3 1 0 0 92 4 385
2017 First official language - English 51 34 7 6 2 0 0 85 8 829
2017 First official language - French 46 37 11 3 3 0 0 83 6 312
2014 First official language - English 55 33 6 5 2 0 0 88 7 931
2014 First official language - French 47 41 8 3 1 0 0 88 4 357
2011 First official language - English 52 34 7 4 2 0 0 87 6 892
2011 First official language - French 45 43 6 3 3 0 0 88 6 352

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 41 37 10 8 4 0 0 79 12 1116
2018 First official language - French 42 35 10 9 3 0 0 77 13 385
2017 First official language - English 39 37 9 10 5 0 0 76 14 829
2017 First official language - French 35 37 14 11 3 0 0 72 14 313

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 63 27 7 2 1 0 0 90 3 1104
2018 First official language - French 61 27 8 2 1 0 0 88 4 383
2017 First official language - English 64 27 5 3 1 0 0 92 3 825
2017 First official language - French 58 32 10 1 0 0 0 89 1 313
2014 First official language - English 72 22 5 1 1 0 0 93 2 930
2014 First official language - French 67 27 4 2 0 0 0 94 2 357
2011 First official language - English 69 24 5 2 1 0 0 93 2 892
2011 First official language - French 61 28 7 2 1 0 0 90 3 353

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 44 40 7 6 3 0 0 84 9 1120
2018 First official language - French 44 37 9 7 3 0 0 81 10 385
2017 First official language - English 44 39 7 7 3 0 0 83 10 826
2017 First official language - French 40 34 13 10 3 0 0 74 13 310
2014 First official language - English 39 41 9 6 5 0 0 81 11 931
2014 First official language - French 33 46 8 10 3 0 0 78 13 357
2011 First official language - English 42 38 8 8 4 0 0 81 11 888
2011 First official language - French 45 34 10 8 2 0 0 79 11 353

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 53 32 8 4 2 0 0 85 7 1110
2018 First official language - French 52 31 9 6 2 0 0 83 8 383
2017 First official language - English 53 33 6 6 2 0 0 86 8 825
2017 First official language - French 49 31 13 6 2 0 0 80 7 312
2014 First official language - English 54 29 8 6 3 0 0 83 9 931
2014 First official language - French 44 35 10 8 3 0 0 79 11 357

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 42 38 10 6 3 0 0 81 9 1119
2018 First official language - French 46 33 9 7 4 1 0 80 11 382
2017 First official language - English 44 36 8 7 3 0 0 82 10 826
2017 First official language - French 38 39 12 8 2 0 0 78 11 313
2014 First official language - English 47 34 9 6 3 0 0 82 9 931
2014 First official language - French 40 37 13 8 2 0 0 77 10 357
2011 First official language - English 43 37 10 6 3 1 0 81 9 888
2011 First official language - French 41 39 10 7 2 0 1 81 9 351

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 54 34 7 3 2 0 0 88 5 1118
2018 First official language - French 56 31 8 2 2 0 0 87 5 383
2017 First official language - English 53 33 7 4 3 0 0 86 7 826
2017 First official language - French 51 36 8 3 2 0 0 87 5 313
2014 First official language - English 57 32 6 3 2 0 0 88 6 929
2014 First official language - French 49 38 7 3 2 0 0 87 6 356
2011 First official language - English 53 34 6 3 3 0 0 87 6 892
2011 First official language - French 48 42 6 3 1 0 0 90 4 352

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 42 33 13 7 3 0 1 76 10 1125
2018 First official language - French 44 33 15 5 3 0 0 77 8 386
2017 First official language - English 44 34 13 6 2 0 1 79 8 830
2017 First official language - French 42 38 11 5 2 0 1 81 7 315
2014 First official language - English 39 39 13 5 2 0 1 79 7 931
2014 First official language - French 44 36 14 4 1 0 1 81 5 357
2011 First official language - English 34 36 18 7 5 0 0 70 12 891
2011 First official language - French 32 37 18 10 3 0 0 69 13 353

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 6 23 38 21 10 1 1 32 30 1122
2018 First official language - French 8 23 34 26 8 0 0 34 32 386
2017 First official language - English 8 21 42 19 8 0 2 27 30 827
2017 First official language - French 7 23 42 15 10 1 1 26 31 313
2014 First official language - English 8 22 40 20 9 0 1 29 30 928
2014 First official language - French 11 23 40 18 8 0 1 26 34 356
2011 First official language - English 9 21 41 19 7 1 1 27 30 888
2011 First official language - French 9 33 36 15 5 0 2 21 43 353

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 5 15 30 28 20 1 1 49 20 1110
2018 First official language - French 4 17 29 29 19 1 1 49 21 385
2017 First official language - English 6 15 29 26 19 2 2 47 22 826
2017 First official language - French 5 14 25 31 22 1 2 55 20 313
2014 First official language - English 5 13 25 32 22 1 2 55 19 928
2014 First official language - French 3 13 34 32 15 1 2 48 17 355
2011 First official language - English 7 14 29 30 17 1 3 49 21 888
2011 First official language - French 7 16 30 30 12 2 4 44 24 353

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 12 21 31 22 11 1 1 34 34 1114
2018 First official language - French 10 20 37 21 10 1 2 32 30 385
2017 First official language - English 11 23 33 21 10 1 2 32 35 828
2017 First official language - French 12 24 33 17 10 1 3 28 37 313
2014 First official language - English 13 22 32 20 12 1 1 32 36 930
2014 First official language - French 15 30 36 10 7 2 1 17 46 357
2011 First official language - English 14 24 34 16 8 1 2 25 39 889
2011 First official language - French 17 31 33 10 5 1 3 15 50 352

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 3 9 27 35 24 1 1 60 12 1113
2018 First official language - French 4 12 31 32 19 0 2 52 16 383
2017 First official language - English 3 8 29 37 21 0 2 60 10 822
2017 First official language - French 3 12 34 32 16 1 3 49 15 313
2014 First official language - English 3 8 28 35 24 0 2 61 11 926
2014 First official language - French 6 13 34 34 11 1 1 46 20 357
2011 First official language - English 5 11 30 31 21 1 2 53 16 887
2011 First official language - French 10 18 37 24 9 0 2 34 29 353

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 11 21 28 23 15 1 1 39 32 1116
2018 First official language - French 11 21 29 21 15 1 1 37 33 386
2017 First official language - English 10 21 31 19 16 1 2 36 32 823
2017 First official language - French 10 20 29 21 16 1 3 39 31 314
2014 First official language - English 9 18 29 25 17 1 2 43 27 929
2014 First official language - French 12 17 31 24 13 1 2 38 30 355
2011 First official language - English 13 22 27 21 14 1 2 36 36 888
2011 First official language - French 17 22 27 19 11 0 2 31 41 353

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 6 15 28 27 20 2 1 49 21 1109
2018 First official language - French 7 13 27 31 18 2 1 51 21 383
2017 First official language - English 5 11 30 29 19 2 3 51 18 828
2017 First official language - French 6 16 28 27 20 2 3 49 23 313
2014 First official language - English 3 7 25 35 26 2 3 63 10 927
2014 First official language - French 5 11 28 29 24 2 1 54 17 356
2011 First official language - English 6 16 29 26 17 2 3 46 23 889
2011 First official language - French 10 20 29 24 13 1 3 39 31 350

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 10 21 35 22 10 1 1 34 31 1121
2018 First official language - French 9 17 36 24 10 1 1 35 27 386
2017 First official language - English 10 23 34 20 11 1 2 32 33 825
2017 First official language - French 8 21 34 22 10 2 2 34 30 315
2014 First official language - English 13 21 34 20 11 1 1 31 35 930
2014 First official language - French 9 20 43 17 10 1 1 28 29 356
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 33 32 14 8 4 5 4 71 13 1122
2018 First official language - French 31 35 11 9 5 5 3 72 16 383
2017 First official language - English 34 31 12 9 7 4 3 69 17 828
2017 First official language - French 24 31 19 10 8 5 4 60 19 314
2014 First official language - English 42 29 10 7 5 4 2 76 13 930
2014 First official language - French 26 36 14 8 6 6 5 69 15 357

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 53 27 7 8 4 0 0 80 12 1121
2018 First official language - French 56 26 7 6 5 0 0 82 11 383
2017 First official language - English 52 29 6 7 5 1 0 82 12 826
2017 First official language - French 50 29 8 9 3 1 0 80 12 315
2014 First official language - English 57 24 7 6 5 1 0 81 11 932
2014 First official language - French 49 32 6 8 5 1 0 81 13 357

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 16 23 19 16 10 13 3 46 31 1122
2018 First official language - French 14 27 17 13 12 13 4 49 30 382
2017 First official language - English 12 24 16 19 14 13 2 42 39 829
2017 First official language - French 10 24 18 16 14 15 3 41 36 314
2014 First official language - English 13 27 14 19 12 13 2 47 36 931
2014 First official language - French 12 25 18 17 11 13 4 44 35 355

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 56 31 6 5 1 0 0 88 6 1118
2018 First official language - French 58 30 6 4 2 0 0 88 6 383
2017 First official language - English 51 35 6 6 3 0 0 85 9 830
2017 First official language - French 50 35 9 4 2 0 0 86 5 315
2014 First official language - English 51 35 7 4 3 0 0 86 7 932
2014 First official language - French 43 42 6 6 2 0 0 86 8 356

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 54 34 7 3 1 0 0 89 4 1124
2018 First official language - French 51 34 10 3 2 1 0 85 5 382
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 42 33 11 8 4 0 0 76 13 1122
2018 First official language - French 41 35 11 6 5 1 1 78 11 385
2017 First official language - English 41 36 9 9 5 0 0 77 14 829
2017 First official language - French 37 35 14 11 3 1 1 72 14 315
2014 First official language - English 43 35 11 6 4 0 0 79 10 931
2014 First official language - French 37 40 11 8 3 1 0 78 11 357
2011 First official language - English 37 35 12 9 6 1 1 73 15 890
2011 First official language - French 36 39 11 8 6 0 1 76 14 353

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 54 27 8 5 4 1 0 82 9 1122
2018 First official language - French 49 29 9 5 4 2 1 80 10 384
2017 First official language - English 53 27 8 6 4 1 1 82 9 829
2017 First official language - French 44 33 14 3 4 2 1 79 7 315
2014 First official language - English 54 28 9 5 3 1 0 83 8 931
2014 First official language - French 46 33 12 6 2 2 1 81 7 356
2011 First official language - English 48 28 10 6 5 3 0 79 11 888
2011 First official language - French 46 27 16 6 3 2 1 75 9 353

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 51 31 7 7 3 0 0 82 10 1122
2018 First official language - French 46 33 10 6 3 1 1 81 9 385
2017 First official language - English 48 33 8 7 4 0 0 81 11 827
2017 First official language - French 44 34 12 5 4 0 1 78 10 315
2014 First official language - English 49 30 8 7 4 1 0 80 12 931
2014 First official language - French 43 38 9 7 3 0 0 81 10 357
2011 First official language - English 44 33 9 8 6 1 0 78 13 889
2011 First official language - French 44 33 12 8 3 0 0 77 11 352

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 63 24 7 3 2 1 0 88 5 1117
2018 First official language - French 59 25 7 3 4 1 1 85 8 379
2017 First official language - English 63 22 8 3 2 1 0 86 5 829
2017 First official language - French 58 25 8 4 3 2 0 85 8 315

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 54 26 9 6 4 0 0 81 10 1122
2018 First official language - French 53 27 9 6 5 1 1 80 11 382
2017 First official language - English 56 26 7 7 3 0 0 83 10 827
2017 First official language - French 53 28 11 4 4 0 0 82 8 314
2014 First official language - English 57 26 7 7 3 0 0 83 10 931
2014 First official language - French 50 34 9 5 1 1 0 84 7 355
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 30 35 15 8 4 3 4 70 14 268
2018 First official language - French 35 28 15 11 1 4 4 69 14 80
2017 First official language - English 24 42 11 12 6 2 2 69 19 186
2017 First official language - French 27 38 17 14 1 0 1 66 16 72
2014 First official language - English 34 33 10 11 7 2 3 70 19 223
2014 First official language - French 38 31 16 8 1 2 2 73 10 83

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 33 33 15 8 4 6 0 70 14 1125
2018 First official language - French 33 32 18 9 2 6 0 70 12 385
2017 First official language - English 28 33 13 12 7 7 0 65 21 828
2017 First official language - French 23 35 16 12 5 8 0 63 20 315
2014 First official language - English 36 31 10 10 6 6 0 72 17 930
2014 First official language - French 25 39 18 10 2 7 0 68 13 356
2011 First official language - English 26 29 15 12 9 8 0 60 23 892
2011 First official language - French 20 36 24 10 4 5 1 60 15 352

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 28 36 15 13 6 2 0 65 19 1121
2018 First official language - French 34 31 18 8 5 3 0 68 13 386
2017 First official language - English 26 35 14 15 9 1 0 62 24 825
2017 First official language - French 22 35 19 17 5 2 0 59 22 315
2014 First official language - English 32 33 11 15 7 2 0 67 22 931
2014 First official language - French 23 41 21 10 3 2 0 65 13 357
2011 First official language - English 26 35 12 16 9 2 0 62 25 889
2011 First official language - French 21 42 21 9 5 2 0 64 15 353

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 17 32 20 18 8 5 0 51 28 1121
2018 First official language - French 23 33 21 13 5 5 0 59 19 386
2017 First official language - English 16 32 16 21 10 5 0 50 32 830
2017 First official language - French 14 34 23 18 6 5 0 50 25 315
2014 First official language - English 20 32 16 19 9 5 0 54 29 930
2014 First official language - French 17 39 21 16 3 5 0 58 20 357
2011 First official language - English 13 34 17 19 10 6 0 51 31 892
2011 First official language - French 14 38 25 12 5 5 0 56 17 352

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 14 34 17 21 12 2 0 49 34 1126
2018 First official language - French 19 32 21 18 6 3 0 53 25 386
2017 First official language - English 12 31 13 26 15 2 0 44 42 827
2017 First official language - French 13 31 18 23 12 3 0 46 36 314
2014 First official language - English 19 31 14 22 12 2 0 51 35 928
2014 First official language - French 16 35 22 19 7 1 0 51 26 357
2011 First official language - English 13 36 13 22 14 3 0 50 37 890
2011 First official language - French 11 44 18 18 8 1 0 56 26 352
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 38 39 13 7 2 0 0 78 9 1119
2018 First official language - French 38 42 12 5 1 0 0 81 7 382
2017 First official language - English 34 39 11 10 5 0 0 74 15 826
2017 First official language - French 30 44 15 7 4 0 0 74 11 315
2014 First official language - English 37 39 12 7 4 1 0 77 11 931
2014 First official language - French 35 44 10 7 3 1 0 79 11 356
2011 First official language - English 34 42 10 8 5 1 0 77 13 890
2011 First official language - French 35 46 10 5 3 1 0 82 8 351

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 52 34 8 3 2 1 0 87 6 1122
2018 First official language - French 52 29 11 3 2 1 2 84 5 382
2017 First official language - English 57 31 5 4 1 1 0 89 5 825
2017 First official language - French 51 33 8 4 2 1 0 86 6 315
2014 First official language - English 63 24 5 3 2 1 1 89 5 930
2014 First official language - French 50 35 7 4 0 2 1 88 5 357
2011 First official language - English 48 33 7 5 3 2 1 84 9 889
2011 First official language - French 41 39 10 5 3 1 1 82 8 351

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 49 34 11 4 2 0 0 83 6 1119
2018 First official language - French 50 31 15 3 2 0 0 81 4 383

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 26 26 17 13 9 8 1 57 24 1123
2018 First official language - French 27 26 15 14 9 7 1 58 25 383
2017 First official language - English 23 24 13 16 14 10 2 53 33 828
2017 First official language - French 18 25 16 15 14 8 2 49 33 315
2014 First official language - English 32 23 15 11 10 8 1 60 23 931
2014 First official language - French 20 24 19 15 10 10 3 50 29 356
2011 First official language - English 19 24 16 16 11 11 3 49 32 889
2011 First official language - French 15 27 22 14 6 11 4 50 24 353

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 30 36 14 12 7 1 0 67 19 1116
2018 First official language - French 34 33 15 11 6 1 0 68 17 382
2017 First official language - English 26 40 11 13 9 1 0 67 22 830
2017 First official language - French 28 38 13 13 6 2 0 68 19 313
2014 First official language - English 36 32 13 11 7 1 0 69 18 931
2014 First official language - French 29 45 12 11 2 1 0 74 13 356
2011 First official language - English 30 36 14 9 10 2 0 67 19 890
2011 First official language - French 31 43 16 8 3 0 0 74 10 353

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 31 30 12 14 11 1 2 63 25 1119
2018 First official language - French 34 24 14 15 9 2 1 60 25 381
2017 First official language - English 24 32 12 15 14 2 2 58 30 828
2017 First official language - French 20 33 17 16 11 1 2 55 28 314
2014 First official language - English 32 27 12 14 12 1 2 61 27 930
2014 First official language - French 26 37 14 11 9 2 2 65 20 357
2011 First official language - English 24 32 11 15 15 2 2 59 30 888
2011 First official language - French 25 33 18 12 9 1 1 60 22 353

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 35 42 15 5 3 1 0 78 8 1122
2018 First official language - French 37 34 17 6 2 3 0 73 9 381
2017 First official language - English 31 43 15 7 3 1 0 75 10 828
2017 First official language - French 28 42 15 9 3 3 0 72 12 315

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 60 25 8 2 1 3 1 88 4 1121
2018 First official language - French 64 24 9 1 1 2 0 89 2 382
2017 First official language - English 51 33 9 2 1 3 1 87 4 828
2017 First official language - French 50 39 7 1 1 2 1 91 2 315
2014 First official language - English 57 27 8 2 1 3 1 88 3 931
2014 First official language - French 51 34 7 1 1 4 1 90 2 357

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 58 30 7 2 1 1 0 89 4 1120
2018 First official language - French 61 26 9 2 1 1 0 88 3 384
2017 First official language - English 51 36 6 4 2 1 0 88 6 828
2017 First official language - French 49 38 9 3 0 1 0 88 3 313
2014 First official language - English 59 29 7 3 1 1 0 88 5 932
2014 First official language - French 50 37 7 2 0 3 0 90 2 357
2011 First official language - English 39 38 11 6 4 1 0 78 10 889
2011 First official language - French 36 43 13 5 1 1 0 80 6 353

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 64 26 7 2 1 0 0 90 3 1120
2018 First official language - French 67 23 7 2 1 0 0 90 3 380
2017 First official language - English 59 28 7 4 2 0 0 87 6 828
2017 First official language - French 53 36 7 4 1 0 0 88 4 315
2014 First official language - English 62 27 6 4 1 0 0 89 5 932
2014 First official language - French 56 36 4 3 1 0 0 91 4 356
2011 First official language - English 50 34 8 5 2 0 0 84 7 887
2011 First official language - French 46 40 10 3 1 0 0 86 3 353

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 62 25 9 3 1 0 0 87 4 1124
2018 First official language - French 66 20 11 1 2 0 0 86 3 384
2017 First official language - English 59 25 9 5 2 0 0 84 7 828
2017 First official language - French 52 32 10 3 3 0 0 84 6 315
2014 First official language - English 58 27 8 5 2 0 0 85 7 930
2014 First official language - French 53 29 11 3 3 1 0 83 6 357
2011 First official language - English 48 32 12 5 3 0 0 80 8 891
2011 First official language - French 45 37 11 4 2 1 0 83 6 351

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 57 29 8 5 2 0 0 86 6 1123
2018 First official language - French 62 25 9 3 1 0 0 87 4 383
2017 First official language - English 54 28 9 6 2 0 0 83 8 828
2017 First official language - French 49 35 10 4 2 0 0 84 6 315
2014 First official language - English 53 30 8 6 3 0 0 84 8 930
2014 First official language - French 51 33 10 3 2 1 0 84 6 356
2011 First official language - English 46 34 9 7 4 0 0 80 10 890
2011 First official language - French 43 39 12 4 2 0 0 82 6 351

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 57 22 11 6 3 1 0 80 9 1126
2018 First official language - French 59 20 11 5 3 2 0 80 9 385
2017 First official language - English 55 22 11 5 4 2 0 79 10 828
2017 First official language - French 50 23 12 8 5 3 0 75 13 314
2014 First official language - English 55 22 9 6 5 3 0 80 11 930
2014 First official language - French 49 25 12 5 6 3 0 76 11 357
2011 First official language - English 50 21 13 9 5 3 0 73 14 889
2011 First official language - French 46 25 14 8 5 2 1 73 13 353
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 First official language - English 26 43 30 1126
2018 First official language - French 25 48 28 387
2017 First official language - English 25 44 31 829
2017 First official language - French 22 49 29 315
2014 First official language - English 24 46 30 930
2014 First official language - French 25 48 27 357
2011 First official language - English 25 47 28 889
2011 First official language - French 27 49 25 351

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 First official language - English 15 53 15 6 7 4 300
2018 First official language - French 16 61 10 6 1 6 95
2017 First official language - English 18 56 13 6 3 4 205
2017 First official language - French 17 58 13 4 1 6 69
2014 First official language - English 14 52 17 8 9999 8 223
2014 First official language - French 18 54 19 5 9999 5 87
2011 First official language - English 14 52 17 7 9999 9 224
2011 First official language - French 12 63 19 2 9999 3 94
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 First official language - English 9 91 1120
2018 First official language - French 7 93 386

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 First official language - English 54 97
2018 First official language - French 55 24

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 First official language - English 49 97
2018 First official language - French 60 24

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 First official language - English 0 97
2018 First official language - French 0 24

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 First official language - English 39 97
2018 First official language - French 34 25

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 First official language - English 26 97
2018 First official language - French 36 25

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 First official language - English 44 97
2018 First official language - French 46 25

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 First official language - English 35 97
2018 First official language - French 36 25

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 First official language - English 35 97
2018 First official language - French 40 25

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 First official language - English 47 97
2018 First official language - French 53 25

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 First official language - English 30 97
2018 First official language - French 36 25

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 First official language - English 40 97
2018 First official language - French 46 25

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 55 97
2018 First official language - French 55 25

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 25 97
2018 First official language - French 43 25

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 First official language - English 16 97
2018 First official language - French 21 25

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 8 97
2018 First official language - French 0 25

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 7 97
2018 First official language - French 0 25

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 27 97
2018 First official language - French 21 25

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 11 90
2018 First official language - French 19 25

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 16 90
2018 First official language - French 26 25

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 First official language - English 24 90
2018 First official language - French 30 25

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 First official language - English 43 90
2018 First official language - French 46 25

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 54 90
2018 First official language - French 61 25

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 21 19 18 6 5 25 6 58 16 1124
2018 First official language - French 20 16 18 7 5 27 7 55 18 384
2017 First official language - English 18 17 16 7 7 30 5 54 21 829
2017 First official language - French 15 18 17 7 6 29 8 53 20 315
2014 First official language - English 25 19 16 5 5 24 6 63 14 929
2014 First official language - French 18 24 14 6 4 30 5 63 15 357

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 40 29 15 6 3 6 1 75 9 1124
2018 First official language - French 39 30 16 5 2 7 1 75 8 383
2017 First official language - English 35 34 13 6 4 6 1 74 11 826
2017 First official language - French 31 38 17 5 3 6 1 75 8 313
2014 First official language - English 43 30 13 5 3 6 1 78 8 929
2014 First official language - French 36 34 16 4 2 8 1 76 6 358
2011 First official language - English 35 35 15 6 3 6 0 75 9 890
2011 First official language - French 30 42 16 5 1 5 1 76 7 353
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 First official language - English 5 95 1124
2018 First official language - French 4 96 386

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 First official language - English 34 59
2018 First official language - French 36 14

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 First official language - English 0 59
2018 First official language - French 0 14

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 First official language - English 24 58
2018 First official language - French 33 14

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 First official language - English 42 58
2018 First official language - French 64 14

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2018 First official language - English 0 58
2018 First official language - French 0 14

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 First official language - English 13 58
2018 First official language - French 0 14

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 First official language - English 0 58
2018 First official language - French 0 14

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 49 59
2018 First official language - French 44 14

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 9 59
2018 First official language - French 0 14

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 8 59
2018 First official language - French 0 14

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 First official language - English 13 59
2018 First official language - French 0 14

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 First official language - English 50 54
2018 First official language - French 36 14

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 65 54
2018 First official language - French 56 14

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 0 54
2018 First official language - French 0 14

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 First official language - English 12 54
2018 First official language - French 0 14

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 23 16 19 3 3 30 5 61 9 1117
2018 First official language - French 22 15 19 3 2 33 6 61 8 386
2017 First official language - English 20 16 16 2 3 37 6 63 9 826
2017 First official language - French 17 20 16 3 2 33 9 64 8 315
2014 First official language - English 27 14 17 3 1 31 7 67 7 931
2014 First official language - French 19 21 11 3 2 35 9 72 8 358

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 43 29 15 3 2 8 1 78 6 1122
2018 First official language - French 42 29 13 3 2 9 1 80 6 386
2017 First official language - English 42 32 12 2 2 8 1 82 5 830
2017 First official language - French 36 35 14 3 2 9 1 79 5 315
2014 First official language - English 45 28 13 2 1 10 1 82 4 930
2014 First official language - French 32 36 10 4 1 16 2 83 5 357
2011 First official language - English 43 33 11 2 1 9 0 84 4 891
2011 First official language - French 34 41 17 2 0 6 0 80 2 353
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 37 30 18 8 6 0 1 68 14 1123
2018 First official language - French 39 30 14 8 7 0 1 70 15 384
2017 First official language - English 44 32 13 4 6 0 1 77 10 829
2017 First official language - French 52 22 12 7 5 0 1 75 13 314

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 24 33 26 11 6 0 0 57 17 1124
2018 First official language - French 23 30 28 12 6 0 1 54 19 384
2017 First official language - English 23 37 23 10 6 0 1 61 16 829
2017 First official language - French 19 35 27 14 5 0 1 54 19 315

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 40 31 18 7 3 0 1 72 10 1116
2018 First official language - French 31 34 20 9 4 0 2 66 14 384
2017 First official language - English 39 35 15 7 2 0 2 76 9 828
2017 First official language - French 29 35 19 11 5 0 2 65 16 315

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 21 27 27 15 9 0 0 49 25 1117
2018 First official language - French 21 29 26 15 7 0 1 51 23 382
2017 First official language - English 20 31 23 16 9 0 1 52 25 830
2017 First official language - French 18 30 29 13 8 0 1 49 22 314

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 60 23 9 4 2 0 2 86 5 1121
2018 First official language - French 56 24 11 3 1 0 4 84 5 384
2017 First official language - English 56 26 10 2 1 0 5 86 3 830
2017 First official language - French 52 26 9 3 2 0 7 85 5 314

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 43 31 16 6 4 0 0 74 10 1118
2018 First official language - French 43 28 18 8 3 0 1 71 11 385
2017 First official language - English 36 37 15 7 4 0 0 73 11 828
2017 First official language - French 36 31 19 9 5 0 0 67 14 314

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 33 36 20 8 3 1 0 69 11 1124
2018 First official language - French 34 36 20 7 3 1 1 70 10 384
2017 First official language - English 31 38 17 9 4 0 1 70 13 828
2017 First official language - French 33 33 20 9 3 1 1 67 12 315

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 25 37 22 12 5 0 0 62 16 1124
2018 First official language - French 28 35 22 9 5 0 0 64 14 381
2017 First official language - English 22 38 22 11 6 0 1 61 16 828
2017 First official language - French 24 33 27 10 5 0 0 57 15 315

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 28 34 22 11 5 1 0 62 16 1122
2018 First official language - French 33 32 22 11 3 0 0 65 14 382
2017 First official language - English 27 33 21 13 6 0 1 60 19 829
2017 First official language - French 26 36 20 12 5 0 0 63 17 315

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 31 34 22 9 3 0 0 66 12 1118
2018 First official language - French 32 36 19 9 2 0 0 69 12 379
2017 First official language - English 29 38 20 9 3 0 1 67 13 826
2017 First official language - French 28 41 19 7 4 1 0 69 11 314

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 55 20 12 7 5 0 1 76 12 1116
2018 First official language - French 56 20 10 7 4 0 3 78 12 381
2017 First official language - English 48 22 15 7 6 0 0 71 13 830
2017 First official language - French 48 22 13 10 5 0 2 72 15 315

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 79 10 4 2 2 0 3 92 4 1120
2018 First official language - French 72 12 7 3 1 0 5 88 4 382

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 78 12 4 2 2 0 2 92 4 1118
2018 First official language - French 79 11 5 2 1 0 2 92 3 383
2017 First official language - English 79 11 3 2 2 0 2 92 4 828
2017 First official language - French 76 10 5 3 3 0 3 89 6 314

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 63 26 7 2 1 0 0 90 3 1123
2018 First official language - French 60 25 10 2 2 0 1 86 4 386
2017 First official language - English 59 28 7 2 2 0 1 89 4 827
2017 First official language - French 59 25 11 2 1 0 1 85 4 314

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 62 22 8 4 3 0 0 84 8 1124
2018 First official language - French 63 18 9 5 3 0 1 82 8 386
2017 First official language - English 64 22 7 3 2 0 1 87 6 826
2017 First official language - French 62 20 6 6 5 0 2 83 11 313

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 59 12 4 1 0 0 23 93 2 1116
2018 First official language - French 58 10 5 1 0 0 26 91 1 378
2017 First official language - English 57 13 3 1 1 0 25 93 2 828
2017 First official language - French 61 11 3 1 1 0 23 94 2 314

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 76 14 4 1 1 0 5 95 1 1122
2018 First official language - French 79 13 3 0 0 0 5 97 0 383
2017 First official language - English 74 14 3 1 0 0 7 95 2 821
2017 First official language - French 78 9 4 1 0 0 8 94 1 314

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 86 7 2 2 1 0 2 95 3 1126
2018 First official language - French 84 8 3 1 1 0 3 95 1 386
2017 First official language - English 83 10 2 1 1 0 2 96 2 830
2017 First official language - French 81 12 2 1 2 0 2 95 3 313

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 62 25 8 3 1 0 1 88 4 1123
2018 First official language - French 57 26 12 3 1 0 2 84 3 386
2017 First official language - English 59 28 8 2 1 0 2 89 2 829
2017 First official language - French 53 25 16 3 1 0 2 80 4 314

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 22 39 30 7 2 0 0 61 9 1124
2018 First official language - French 24 36 27 11 2 0 0 60 14 385
2017 First official language - English 15 41 34 7 3 0 0 56 10 830
2017 First official language - French 15 33 39 10 3 0 0 48 13 315

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 5 14 38 28 14 0 0 43 19 1117
2018 First official language - French 4 15 34 28 19 0 0 47 19 386
2017 First official language - English 5 15 39 28 13 0 0 41 19 830
2017 First official language - French 4 14 37 27 18 0 0 45 18 315

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 41 40 11 4 1 2 0 83 5 1121
2018 First official language - French 43 35 11 4 1 5 0 83 5 386
2017 First official language - English 37 41 14 5 2 2 0 79 7 830
2017 First official language - French 35 38 16 7 1 4 0 75 9 314

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 37 39 13 7 3 1 0 77 10 1125
2018 First official language - French 37 32 16 8 3 3 0 72 12 386
2017 First official language - English 30 41 13 8 5 2 0 73 14 828
2017 First official language - French 25 46 16 8 4 1 0 72 13 315
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 33 32 20 7 5 2 1 34 66 1122
2018 First official language - French 38 29 17 8 5 2 1 39 61 386
2017 First official language - English 43 31 14 5 3 4 1 45 55 830
2017 First official language - French 46 29 12 6 3 3 1 48 52 315

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 First official language - English 9 705
2018 First official language - French 6 227
2017 First official language - English 6 428
2017 First official language - French 7 154

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 First official language - English 16 705
2018 First official language - French 15 227
2017 First official language - English 12 428
2017 First official language - French 20 154

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 First official language - English 8 705
2018 First official language - French 8 227
2017 First official language - English 5 428
2017 First official language - French 8 154

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 First official language - English 63 706
2018 First official language - French 54 227
2017 First official language - English 74 428
2017 First official language - French 67 154

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 First official language - English 4 706
2018 First official language - French 2 227
2017 First official language - English 4 428
2017 First official language - French 3 154

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 First official language - English 58 706
2018 First official language - French 60 227

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 First official language - English 21 705
2018 First official language - French 26 227
2017 First official language - English 21 428
2017 First official language - French 29 154

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 First official language - English 30 48 11 4 2 5 670
2018 First official language - French 31 47 15 1 1 5 212
2017 First official language - English 38 48 8 3 1 3 425
2017 First official language - French 33 52 4 5 1 5 152

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 First official language - English 21 79 702
2018 First official language - French 27 73 225

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 22 23 20 17 11 2 6 49 30 703
2018 First official language - French 27 24 17 13 10 2 9 56 25 225
2017 First official language - English 26 25 17 10 8 2 12 59 21 433
2017 First official language - French 33 18 12 8 9 4 15 64 21 157

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 11 13 14 11 11 5 35 40 37 707
2018 First official language - French 12 16 15 12 12 6 29 42 36 226
2017 First official language - English 8 10 11 6 12 6 48 38 39 433
2017 First official language - French 11 11 11 10 15 3 39 38 42 157

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 60 14 8 5 4 1 8 82 10 1123
2018 First official language - French 56 13 7 7 5 1 12 79 14 385
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