2019 Public Service Employee Survey Results by Theme for Canada Revenue Agency by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	35	40	14	7	4	75	12	10322
2019	Provides services to public - French only	28	51	12	5	3	79	9	237
2019	Provides services to public - Both English and French	35	40	14	7	3	75	10	3593
2017	Provides services to public - English only	29	45	12	9	5	74	14	10169
2017	Provides services to public - French only	20	52	20	6	2	72	8	372
2017	Provides services to public - Both English and French	28	46	14	8	4	74	12	3651
2014	Provides services to public - English only	28	47	12	8	5	75	13	11449
2014	Provides services to public - French only	21	55	12	9	2	76	12	414
2014	Provides services to public - Both English and French	27	48	14	6	4	75	11	4115
2011	Provides services to public - English only	29	45	13	8	6	74	14	11186
2011	Provides services to public - French only	28	50	15	4	3	78	7	483
2011	Provides services to public - Both English and French	32	44	13	7	3	76	10	4256
2008	Provides services to public - English only	30	46	12	8	5	75	13	10682
2008	Provides services to public - French only	25	51	17	4	2	77	7	565
2008	Provides services to public - Both English and French	34	44	13	6	3	78	9	3839

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	27	37	16	12	8	64	20	10309
2019	Provides services to public - French only	18	42	23	8	8	60	16	236
2019	Provides services to public - Both English and French	28	38	18	10	5	66	16	3586
2017	Provides services to public - English only	22	36	17	14	11	58	25	10161
2017	Provides services to public - French only	12	39	30	13	6	51	20	372
2017	Provides services to public - Both English and French	22	39	20	11	8	61	19	3645

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	51	32	12	3	2	83	5	10245
2019	Provides services to public - French only	38	46	11	3	2	84	5	238
2019	Provides services to public - Both English and French	47	36	11	4	2	83	6	3561
2017	Provides services to public - English only	51	34	10	4	2	85	5	10153
2017	Provides services to public - French only	35	53	8	3	0	89	3	373
2017	Provides services to public - Both English and French	44	40	11	3	2	84	5	3641
2014	Provides services to public - English only	60	28	8	2	1	89	4	11442
2014	Provides services to public - French only	41	45	10	3	1	85	4	414
2014	Provides services to public - Both English and French	54	34	8	2	1	88	4	4112
2011	Provides services to public - English only	58	30	8	3	1	88	4	11192
2011	Provides services to public - French only	46	41	10	1	1	88	2	488
2011	Provides services to public - Both English and French	53	34	9	2	1	88	3	4260

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	41	38	12	6	3	0	79	8	10316
2019	Provides services to public - French only	32	48	13	4	3	0	80	7	237
2019	Provides services to public - Both English and French	40	40	13	5	2	0	80	7	3580
2017	Provides services to public - English only	36	40	13	7	4	0	76	11	10132
2017	Provides services to public - French only	26	53	14	4	2	0	79	6	372
2017	Provides services to public - Both English and French	33	44	14	5	3	0	77	9	3629
2014	Provides services to public - English only	37	41	12	6	4	0	79	9	11445
2014	Provides services to public - French only	29	52	11	7	1	0	82	8	413
2014	Provides services to public - Both English and French	37	43	12	5	3	0	80	8	4111
2011	Provides services to public - English only	34	45	11	7	4	0	79	11	11195
2011	Provides services to public - French only	34	50	11	3	1	0	85	5	487
2011	Provides services to public - Both English and French	37	44	11	5	3	0	81	8	4264
2008	Provides services to public - English only	35	45	9	7	3	0	81	10	10747
2008	Provides services to public - French only	30	53	12	4	1	1	83	5	565
2008	Provides services to public - Both English and French	39	44	10	4	2	0	84	7	3853

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	42	32	14	7	5	0	74	12	10302
2019	Provides services to public - French only	28	43	15	8	5	1	71	13	237
2019	Provides services to public - Both English and French	44	32	15	6	4	0	76	10	3585
2017	Provides services to public - English only	34	32	17	10	8	1	66	17	10160
2017	Provides services to public - French only	22	43	25	7	2	1	65	9	371
2017	Provides services to public - Both English and French	33	38	16	7	4	1	72	12	3639
2014	Provides services to public - English only	31	35	16	11	7	1	66	18	11448
2014	Provides services to public - French only	20	47	21	8	4	1	67	11	414
2014	Provides services to public - Both English and French	33	39	16	8	4	1	72	12	4115
2011	Provides services to public - English only	27	36	18	10	8	1	64	18	11179
2011	Provides services to public - French only	18	51	22	6	2	1	70	8	488
2011	Provides services to public - Both English and French	30	41	17	7	4	1	71	12	4252

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	39	34	14	9	5	0	73	13	10249
2019	Provides services to public - French only	25	40	21	7	5	1	66	12	235
2019	Provides services to public - Both English and French	39	35	15	7	4	0	75	11	3567
2017	Provides services to public - English only	31	35	15	11	7	0	66	19	10145
2017	Provides services to public - French only	19	46	25	6	4	1	65	10	369
2017	Provides services to public - Both English and French	30	41	17	8	4	0	71	13	3648
2014	Provides services to public - English only	30	37	15	11	7	0	67	18	11448
2014	Provides services to public - French only	18	48	21	10	3	0	66	13	414
2014	Provides services to public - Both English and French	31	41	16	8	4	0	72	12	4112
2011	Provides services to public - English only	26	39	16	11	7	0	65	18	11172
2011	Provides services to public - French only	16	52	24	5	2	1	69	7	489
2011	Provides services to public - Both English and French	27	44	17	8	4	1	71	12	4250
2008	Provides services to public - English only	28	42	13	11	6	0	70	17	10731
2008	Provides services to public - French only	20	53	21	4	1	1	74	5	564
2008	Provides services to public - Both English and French	30	44	15	7	4	0	75	10	3850

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	31	25	20	12	9	3	0	58	22	10330
2019	Provides services to public - French only	28	27	21	9	7	6	1	60	18	237
2019	Provides services to public - Both English and French	32	24	20	10	8	4	0	59	20	3599
2017	Provides services to public - English only	28	25	19	13	10	5	0	56	24	10153
2017	Provides services to public - French only	20	36	21	11	3	9	1	61	16	373
2017	Provides services to public - Both English and French	26	29	20	10	8	6	1	59	20	3648
2014	Provides services to public - English only	28	26	19	13	10	5	0	57	23	11444
2014	Provides services to public - French only	18	38	21	9	5	7	1	61	16	414
2014	Provides services to public - Both English and French	27	29	19	10	7	6	1	60	19	4115
2011	Provides services to public - English only	26	27	18	13	10	5	0	56	25	11182
2011	Provides services to public - French only	19	39	20	7	6	8	1	64	14	488
2011	Provides services to public - Both English and French	26	29	19	11	8	6	0	59	21	4248
2008	Provides services to public - English only	26	28	17	13	9	6	0	58	24	10730
2008	Provides services to public - French only	22	39	20	7	2	9	1	68	11	565
2008	Provides services to public - Both English and French	27	31	18	11	8	6	0	62	19	3855

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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	37	25	21	5	4	2	6	67	10	10318
2019	Provides services to public - French only	20	34	24	6	3	3	9	62	10	237
2019	Provides services to public - Both English and French	36	25	19	6	3	2	9	68	10	3588

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	55	26	10	4	3	2	1	83	7	10301
2019	Provides services to public - French only	34	45	12	4	3	2	0	81	7	236
2019	Provides services to public - Both English and French	52	29	10	4	3	2	1	83	7	3596
2017	Provides services to public - English only	50	28	11	6	4	2	0	80	10	10175
2017	Provides services to public - French only	27	47	17	3	2	3	1	77	6	371
2017	Provides services to public - Both English and French	44	35	10	4	3	3	0	82	7	3651
2014	Provides services to public - English only	48	29	10	5	4	2	1	80	10	11444
2014	Provides services to public - French only	29	48	16	3	1	2	0	79	4	414
2014	Provides services to public - Both English and French	44	35	11	4	3	2	1	81	7	4116
2011	Provides services to public - English only	45	31	11	6	4	2	1	78	11	11182
2011	Provides services to public - French only	31	45	15	5	3	2	0	77	8	487
2011	Provides services to public - Both English and French	41	36	12	5	3	2	0	79	9	4258
2008	Provides services to public - English only	45	30	10	6	5	3	1	78	11	10749
2008	Provides services to public - French only	29	44	15	5	1	5	0	78	6	564
2008	Provides services to public - Both English and French	41	34	12	6	4	3	0	77	10	3853

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	54	28	9	5	3	1	0	83	8	10259
2019	Provides services to public - French only	35	44	13	6	2	0	0	79	8	236
2019	Provides services to public - Both English and French	50	33	10	4	3	0	0	84	7	3575
2017	Provides services to public - English only	49	31	9	7	4	1	0	81	11	10167
2017	Provides services to public - French only	30	48	13	5	2	0	1	80	8	371
2017	Provides services to public - Both English and French	43	38	9	6	3	1	0	82	9	3648
2014	Provides services to public - English only	47	33	8	6	4	1	0	81	10	11443
2014	Provides services to public - French only	29	51	12	5	2	0	0	81	7	414
2014	Provides services to public - Both English and French	43	38	9	6	3	1	0	82	9	4113
2011	Provides services to public - English only	43	35	9	8	4	1	0	79	12	11173
2011	Provides services to public - French only	30	47	14	6	2	0	0	78	9	485
2011	Provides services to public - Both English and French	39	39	11	7	3	1	0	79	10	4256
2008	Provides services to public - English only	43	35	9	7	5	1	0	79	12	10743
2008	Provides services to public - French only	32	46	13	6	1	1	1	79	7	565
2008	Provides services to public - Both English and French	40	37	11	8	4	1	0	78	11	3853

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	57	27	8	5	3	0	84	8	10336
2019	Provides services to public - French only	41	39	10	5	4	0	81	9	237
2019	Provides services to public - Both English and French	52	31	9	5	3	0	83	7	3596
2017	Provides services to public - English only	56	25	9	6	4	0	81	10	10153
2017	Provides services to public - French only	37	41	14	4	5	1	78	9	369
2017	Provides services to public - Both English and French	51	30	10	4	4	0	82	8	3647
2014	Provides services to public - English only	54	28	8	5	4	0	83	9	11439
2014	Provides services to public - French only	37	44	9	7	3	0	82	9	414
2014	Provides services to public - Both English and French	49	33	9	5	3	0	83	9	4111

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	37	28	15	7	6	7	0	71	13	10337
2019	Provides services to public - French only	19	41	19	7	7	7	1	64	15	238
2019	Provides services to public - Both English and French	34	32	16	5	4	9	0	72	10	3602
2017	Provides services to public - English only	31	28	16	9	9	8	0	64	19	10173
2017	Provides services to public - French only	16	43	19	9	5	9	0	64	15	373
2017	Provides services to public - Both English and French	26	34	17	8	5	10	0	67	14	3655
2014	Provides services to public - English only	30	30	15	9	7	8	0	66	18	11442
2014	Provides services to public - French only	16	39	25	8	4	8	0	61	13	412
2014	Provides services to public - Both English and French	27	34	17	7	5	10	0	68	13	4112
2011	Provides services to public - English only	22	29	20	11	10	8	0	56	22	11187
2011	Provides services to public - French only	14	36	26	10	5	8	1	55	16	489
2011	Provides services to public - Both English and French	24	34	18	9	6	8	1	64	16	4264

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	33	30	16	9	7	4	66	17	10315
2019	Provides services to public - French only	16	36	25	11	10	3	53	21	238
2019	Provides services to public - Both English and French	30	32	19	9	6	3	65	15	3584
2017	Provides services to public - English only	27	29	16	13	11	3	58	25	10176
2017	Provides services to public - French only	11	36	30	12	8	4	48	21	373
2017	Provides services to public - Both English and French	21	33	21	13	8	4	57	21	3651
2014	Provides services to public - English only	25	31	17	14	10	3	58	25	11441
2014	Provides services to public - French only	12	35	33	13	6	2	47	19	414
2014	Provides services to public - Both English and French	23	34	21	11	7	4	59	19	4112
2011	Provides services to public - English only	19	31	19	14	14	3	52	28	11181
2011	Provides services to public - French only	10	36	33	12	7	3	47	19	486
2011	Provides services to public - Both English and French	21	34	22	11	8	3	57	20	4249
2008	Provides services to public - English only	22	33	17	13	12	3	57	25	10732
2008	Provides services to public - French only	13	39	29	10	5	4	55	15	563
2008	Provides services to public - Both English and French	23	37	20	10	7	3	62	18	3854

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	25	28	19	12	9	7	57	22	10299
2019	Provides services to public - French only	13	24	32	13	11	7	40	26	237
2019	Provides services to public - Both English and French	22	29	22	12	8	7	55	21	3584
2017	Provides services to public - English only	19	27	18	16	13	7	50	31	10169
2017	Provides services to public - French only	9	22	32	19	9	9	34	31	372
2017	Provides services to public - Both English and French	14	27	23	17	10	7	45	30	3650
2014	Provides services to public - English only	17	28	19	17	12	7	49	31	11439
2014	Provides services to public - French only	5	31	34	18	7	4	38	26	413
2014	Provides services to public - Both English and French	15	29	24	15	9	8	48	26	4111
2011	Provides services to public - English only	11	30	19	19	13	7	44	36	11187
2011	Provides services to public - French only	6	31	36	16	4	8	40	22	489
2011	Provides services to public - Both English and French	13	32	24	16	7	8	49	25	4258
2008	Provides services to public - English only	10	31	18	20	13	8	46	35	10736
2008	Provides services to public - French only	6	32	35	15	2	9	41	20	563
2008	Provides services to public - Both English and French	11	34	24	16	7	8	50	25	3849

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	26	32	17	13	9	4	59	23	10306
2019	Provides services to public - French only	13	34	24	15	10	5	49	26	238
2019	Provides services to public - Both English and French	24	32	20	12	9	4	57	22	3588
2017	Provides services to public - English only	21	30	15	15	13	5	54	30	10161
2017	Provides services to public - French only	9	33	30	16	8	3	44	25	372
2017	Provides services to public - Both English and French	16	34	20	16	10	4	52	26	3644
2014	Provides services to public - English only	19	33	16	16	12	4	54	30	11438
2014	Provides services to public - French only	7	35	33	15	7	2	43	22	414
2014	Provides services to public - Both English and French	17	35	20	15	9	4	54	24	4110
2011	Provides services to public - English only	14	33	17	19	13	4	49	34	11178
2011	Provides services to public - French only	8	38	35	12	4	4	47	17	489
2011	Provides services to public - Both English and French	15	37	21	15	7	4	55	23	4254
2008	Provides services to public - English only	17	40	14	18	9	3	58	27	10733
2008	Provides services to public - French only	12	48	25	10	1	4	63	11	563
2008	Provides services to public - Both English and French	19	42	18	13	5	3	62	19	3851

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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	23	37	17	14	8	0	60	22	10326
2019	Provides services to public - French only	17	38	27	10	7	0	55	18	238
2019	Provides services to public - Both English and French	25	38	19	11	6	0	64	17	3595
2017	Provides services to public - English only	19	35	18	16	12	1	54	28	10165
2017	Provides services to public - French only	12	37	30	13	8	0	49	21	371
2017	Provides services to public - Both English and French	20	38	20	14	8	0	58	22	3648
2014	Provides services to public - English only	17	34	18	17	13	0	51	30	11443
2014	Provides services to public - French only	12	34	30	15	7	0	47	23	414
2014	Provides services to public - Both English and French	19	38	20	14	9	0	57	23	4113
2011	Provides services to public - English only	14	38	17	17	13	1	52	31	11199
2011	Provides services to public - French only	12	35	29	15	8	1	47	23	488
2011	Provides services to public - Both English and French	17	39	20	15	8	0	56	24	4260

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	40	41	9	7	2	81	9	10277
2019	Provides services to public - French only	21	54	18	5	2	75	7	237
2019	Provides services to public - Both English and French	35	44	12	7	2	79	9	3574
2017	Provides services to public - English only	35	42	10	9	3	78	13	10164
2017	Provides services to public - French only	18	59	14	8	2	77	10	371
2017	Provides services to public - Both English and French	29	48	12	8	3	78	10	3651

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	47	31	11	6	4	0	0	79	10	10321
2019	Provides services to public - French only	28	46	16	5	4	0	0	75	9	237
2019	Provides services to public - Both English and French	43	34	13	6	3	0	0	78	9	3591
2017	Provides services to public - English only	42	35	10	8	4	1	0	78	12	10175
2017	Provides services to public - French only	21	53	13	9	3	0	1	75	12	373
2017	Provides services to public - Both English and French	37	40	12	7	4	1	0	78	11	3650
2014	Provides services to public - English only	41	36	9	8	5	1	0	78	13	11449
2014	Provides services to public - French only	28	43	17	9	3	0	0	71	12	414
2014	Provides services to public - Both English and French	36	40	12	7	4	1	1	77	11	4114
2011	Provides services to public - English only	36	39	11	9	5	1	0	75	14	11188
2011	Provides services to public - French only	28	44	18	6	4	1	0	72	10	488
2011	Provides services to public - Both English and French	32	40	14	8	5	1	1	73	13	4261
2008	Provides services to public - English only	39	37	9	8	6	1	0	76	14	10743
2008	Provides services to public - French only	29	44	16	7	1	2	1	75	8	564
2008	Provides services to public - Both English and French	36	37	12	9	5	1	1	74	14	3854

Job fit and development

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	26	44	9	15	6	0	0	70	20	10290
2019	Provides services to public - French only	19	51	14	12	3	0	1	70	15	237
2019	Provides services to public - Both English and French	26	43	13	14	5	0	0	69	18	3582
2017	Provides services to public - English only	22	43	9	17	8	0	0	65	26	10176
2017	Provides services to public - French only	17	51	16	12	3	0	1	69	15	372
2017	Provides services to public - Both English and French	23	44	13	14	7	0	0	66	21	3653
2014	Provides services to public - English only	22	44	10	16	8	0	0	66	24	11448
2014	Provides services to public - French only	23	52	13	9	3	0	0	75	13	414
2014	Provides services to public - Both English and French	24	45	13	12	6	0	0	69	18	4113
2011	Provides services to public - English only	24	45	10	14	6	0	0	70	20	11196
2011	Provides services to public - French only	23	51	13	8	3	0	0	75	11	485
2011	Provides services to public - Both English and French	25	46	12	12	5	0	0	72	17	4255
2008	Provides services to public - English only	22	48	10	14	6	0	0	70	20	10741
2008	Provides services to public - French only	24	51	14	8	2	1	0	76	10	564
2008	Provides services to public - Both English and French	25	47	11	11	5	0	0	73	16	3848

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	27	31	16	13	11	2	0	59	25	10322
2019	Provides services to public - French only	15	37	26	12	7	2	1	54	20	238
2019	Provides services to public - Both English and French	25	34	19	11	7	3	0	61	19	3582
2017	Provides services to public - English only	23	31	16	16	13	2	0	55	29	10149
2017	Provides services to public - French only	14	39	21	15	6	5	1	56	22	371
2017	Provides services to public - Both English and French	21	36	19	14	7	2	0	59	22	3649
2014	Provides services to public - English only	23	32	16	16	11	2	0	56	28	11444
2014	Provides services to public - French only	14	39	27	13	5	2	0	54	18	414
2014	Provides services to public - Both English and French	22	38	17	12	8	2	0	62	20	4114
2011	Provides services to public - English only	20	36	16	15	12	1	0	57	27	11192
2011	Provides services to public - French only	19	39	27	10	3	1	1	59	14	488
2011	Provides services to public - Both English and French	22	39	18	12	7	1	0	63	19	4257
2008	Provides services to public - English only	21	38	15	14	11	1	0	60	25	10739
2008	Provides services to public - French only	14	45	27	10	2	3	1	60	12	565
2008	Provides services to public - Both English and French	21	42	19	11	6	1	0	64	17	3853

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	26	29	14	14	14	2	1	56	29	10333
2019	Provides services to public - French only	12	25	22	16	20	3	2	39	38	237
2019	Provides services to public - Both English and French	26	30	16	13	12	2	1	58	26	3592
2017	Provides services to public - English only	22	28	14	16	17	2	1	51	35	10161
2017	Provides services to public - French only	11	24	20	20	19	3	2	37	41	372
2017	Provides services to public - Both English and French	21	31	17	15	13	2	1	54	29	3649
2014	Provides services to public - English only	21	29	13	16	18	2	1	51	35	11447
2014	Provides services to public - French only	11	28	22	20	14	1	3	41	36	414
2014	Provides services to public - Both English and French	22	32	15	15	13	2	1	56	28	4112
2011	Provides services to public - English only	16	29	14	18	21	1	1	46	40	11193
2011	Provides services to public - French only	12	25	22	21	15	1	4	39	38	487
2011	Provides services to public - Both English and French	19	32	17	16	13	1	2	53	30	4257
2008	Provides services to public - English only	18	36	12	16	16	1	1	55	33	10744
2008	Provides services to public - French only	12	34	23	16	9	2	4	49	27	564
2008	Provides services to public - Both English and French	20	39	15	13	11	1	2	60	24	3849

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	51	24	12	5	4	1	3	79	9	10321
2019	Provides services to public - French only	57	19	10	3	2	1	8	84	5	236
2019	Provides services to public - Both English and French	53	23	12	5	3	1	4	79	8	3597

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	60	7	4	2	2	3	20	89	6	10313
2019	Provides services to public - French only	32	12	14	8	17	3	15	53	30	237
2019	Provides services to public - Both English and French	65	11	8	4	3	1	8	84	8	3587

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	43	25	16	6	4	2	3	72	11	10297
2019	Provides services to public - French only	31	22	18	9	9	3	7	59	20	236
2019	Provides services to public - Both English and French	43	23	18	7	4	2	3	69	12	3588

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	38	21	17	9	7	4	3	64	17	10276
2019	Provides services to public - French only	31	18	19	10	8	5	9	58	21	234
2019	Provides services to public - Both English and French	39	21	17	10	6	3	4	65	17	3591

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	35	21	17	11	9	4	3	60	22	10284
2019	Provides services to public - French only	26	13	20	10	18	4	8	45	32	236
2019	Provides services to public - Both English and French	37	18	17	11	11	3	4	59	23	3583

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	59	18	10	4	3	2	3	82	7	10303
2019	Provides services to public - French only	59	10	13	5	2	4	7	77	8	236
2019	Provides services to public - Both English and French	62	16	9	4	3	2	4	83	7	3587

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	70	11	6	3	4	4	3	87	7	10282
2019	Provides services to public - French only	58	13	9	3	9	3	5	77	14	236
2019	Provides services to public - Both English and French	72	9	6	2	3	4	4	88	6	3579

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	74	8	4	2	2	2	9	92	4	10287
2019	Provides services to public - French only	69	11	6	1	2	2	9	90	3	235
2019	Provides services to public - Both English and French	76	8	4	1	2	2	8	93	3	3583

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	25	36	16	14	8	0	0	61	22	10272
2019	Provides services to public - French only	9	35	27	19	9	0	1	45	28	237
2019	Provides services to public - Both English and French	23	33	19	16	8	0	1	56	24	3580
2017	Provides services to public - English only	21	37	15	15	11	1	0	58	26	10148
2017	Provides services to public - French only	11	37	27	16	7	0	2	49	23	373
2017	Provides services to public - Both English and French	19	35	19	16	11	0	1	55	27	3637
2014	Provides services to public - English only	17	38	14	17	13	0	0	55	30	11452
2014	Provides services to public - French only	8	36	26	21	8	0	1	44	29	413
2014	Provides services to public - Both English and French	15	37	17	17	13	0	0	53	30	4116
2011	Provides services to public - English only	21	40	14	14	10	1	0	62	24	11187
2011	Provides services to public - French only	15	38	24	16	6	0	1	54	22	487
2011	Provides services to public - Both English and French	22	38	18	14	7	1	1	61	22	4255

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	26	33	20	12	8	0	0	60	20	10314
2019	Provides services to public - French only	13	34	33	10	9	1	0	48	19	236
2019	Provides services to public - Both English and French	25	31	22	13	8	0	1	57	21	3592
2017	Provides services to public - English only	23	33	19	14	10	0	0	57	24	10145
2017	Provides services to public - French only	12	35	27	19	6	0	0	48	25	372
2017	Provides services to public - Both English and French	21	33	21	14	9	0	1	54	24	3633
2014	Provides services to public - English only	20	35	18	15	12	0	0	55	27	11447
2014	Provides services to public - French only	8	39	26	17	8	0	1	48	26	413
2014	Provides services to public - Both English and French	19	35	20	15	10	0	1	54	26	4114

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	33	42	12	9	4	0	75	13	10174
2019	Provides services to public - French only	16	53	21	7	3	0	69	10	237
2019	Provides services to public - Both English and French	31	44	14	8	3	0	75	11	3528
2017	Provides services to public - English only	28	39	14	12	7	0	67	19	10142
2017	Provides services to public - French only	15	49	24	9	2	0	65	12	372
2017	Provides services to public - Both English and French	27	42	16	10	5	0	69	15	3636
2014	Provides services to public - English only	27	40	15	11	7	0	67	18	11449
2014	Provides services to public - French only	15	50	20	12	3	0	65	15	414
2014	Provides services to public - Both English and French	25	45	15	9	5	0	71	14	4115
2011	Provides services to public - English only	35	41	11	8	4	1	77	12	11180
2011	Provides services to public - French only	27	50	16	5	1	0	78	6	488
2011	Provides services to public - Both English and French	33	43	13	7	3	0	77	10	4253

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	19	36	21	11	6	5	1	59	19	10306
2019	Provides services to public - French only	4	29	38	12	7	7	1	37	22	238
2019	Provides services to public - Both English and French	17	34	25	12	6	5	1	54	19	3586
2017	Provides services to public - English only	18	30	22	13	10	6	1	51	25	10167
2017	Provides services to public - French only	5	32	33	14	6	9	1	41	22	373
2017	Provides services to public - Both English and French	15	31	25	14	8	7	0	50	24	3651

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	47	32	9	7	4	0	0	80	11	10296
2019	Provides services to public - French only	33	46	12	5	1	1	2	81	6	236
2019	Provides services to public - Both English and French	46	33	11	6	4	0	0	80	10	3587
2017	Provides services to public - English only	42	34	10	8	6	0	0	77	13	10163
2017	Provides services to public - French only	30	47	15	5	1	0	3	79	6	373
2017	Provides services to public - Both English and French	40	38	11	6	3	0	1	79	10	3643
2014	Provides services to public - English only	39	35	12	8	5	0	0	75	13	11446
2014	Provides services to public - French only	29	43	15	7	5	0	1	73	11	414
2014	Provides services to public - Both English and French	36	38	13	7	4	0	1	75	12	4114
2011	Provides services to public - English only	37	40	10	8	4	1	0	78	12	11190
2011	Provides services to public - French only	30	44	14	6	3	1	2	76	9	486
2011	Provides services to public - Both English and French	36	39	13	6	3	1	2	78	9	4255

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	45	30	16	5	2	0	2	77	7	10261
2019	Provides services to public - French only	49	33	13	4	1	0	0	82	5	234
2019	Provides services to public - Both English and French	47	33	13	4	2	0	1	81	6	3578
2017	Provides services to public - English only	44	32	14	5	2	1	2	78	7	10177
2017	Provides services to public - French only	47	37	9	5	1	0	1	85	6	372
2017	Provides services to public - Both English and French	44	36	12	4	1	0	2	82	6	3650
2014	Provides services to public - English only	41	31	17	6	3	0	2	73	9	11453
2014	Provides services to public - French only	48	35	12	1	2	0	1	84	3	414
2014	Provides services to public - Both English and French	44	33	14	4	3	0	2	79	7	4114
2011	Provides services to public - English only	38	32	18	6	3	0	2	71	10	11196
2011	Provides services to public - French only	43	41	11	3	1	0	0	84	5	489
2011	Provides services to public - Both English and French	40	34	16	6	3	0	2	75	9	4260
2008	Provides services to public - English only	32	34	20	7	4	0	1	68	12	10747
2008	Provides services to public - French only	34	44	14	5	2	1	2	79	6	564
2008	Provides services to public - Both English and French	36	35	18	7	3	0	1	72	10	3854

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	69	16	5	2	3	1	3	89	5	10310
2019	Provides services to public - French only	63	30	4	1	2	1	0	93	2	238
2019	Provides services to public - Both English and French	63	20	6	3	3	1	4	88	6	3597
2017	Provides services to public - English only	65	19	5	3	3	1	3	88	6	10156
2017	Provides services to public - French only	55	36	3	2	1	1	2	94	3	373
2017	Provides services to public - Both English and French	59	25	5	3	2	1	5	89	5	3642
2014	Provides services to public - English only	66	20	4	3	3	1	3	90	5	11447
2014	Provides services to public - French only	46	41	4	3	3	1	3	90	6	414
2014	Provides services to public - Both English and French	58	26	5	3	3	2	4	88	6	4114
2011	Provides services to public - English only	61	25	5	4	4	1	1	87	8	11198
2011	Provides services to public - French only	56	35	2	4	1	0	1	93	5	488
2011	Provides services to public - Both English and French	56	27	6	4	4	1	3	86	8	4255

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public - English only	22	38	40	10343
2019	Provides services to public - French only	19	60	21	238
2019	Provides services to public - Both English and French	24	44	32	3604
2017	Provides services to public - English only	20	44	36	10173
2017	Provides services to public - French only	14	67	19	372
2017	Provides services to public - Both English and French	21	48	31	3653
2014	Provides services to public - English only	20	44	37	11450
2014	Provides services to public - French only	12	71	17	414
2014	Provides services to public - Both English and French	22	49	29	4115
2011	Provides services to public - English only	20	46	34	11204
2011	Provides services to public - French only	13	69	18	488
2011	Provides services to public - Both English and French	23	48	29	4261

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public - English only	17	41	20	7	11	4	2234
2019	Provides services to public - French only	54	21	7	4	6	9	45
2019	Provides services to public - Both English and French	16	43	22	6	9	4	866
2017	Provides services to public - English only	23	39	16	7	8	7	2011
2017	Provides services to public - French only	68	19	4	7	0	2	53
2017	Provides services to public - Both English and French	22	41	17	7	6	8	765
2014	Provides services to public - English only	25	43	16	10	9999	7	2268
2014	Provides services to public - French only	61	20	10	4	9999	4	49
2014	Provides services to public - Both English and French	21	48	14	9	9999	8	913
2011	Provides services to public - English only	24	40	18	10	9999	7	2253
2011	Provides services to public - French only	75	3	7	10	9999	5	61
2011	Provides services to public - Both English and French	24	41	20	7	9999	7	972

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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	49	37	8	4	2	0	85	6	10279
2019	Provides services to public - French only	25	53	16	5	1	0	78	7	236
2019	Provides services to public - Both English and French	43	39	10	5	2	0	83	7	3566
2017	Provides services to public - English only	44	38	9	5	3	1	83	8	10149
2017	Provides services to public - French only	21	58	15	4	2	0	79	6	371
2017	Provides services to public - Both English and French	37	43	11	5	3	1	81	8	3645
2014	Provides services to public - English only	40	41	10	5	3	1	82	8	11447
2014	Provides services to public - French only	22	54	17	5	2	1	76	7	414
2014	Provides services to public - Both English and French	36	44	12	5	3	1	80	8	4115
2011	Provides services to public - English only	35	45	10	6	3	1	81	9	11198
2011	Provides services to public - French only	22	54	15	6	2	1	76	8	489
2011	Provides services to public - Both English and French	34	45	12	5	2	1	80	8	4256
2008	Provides services to public - English only	43	41	8	4	3	1	85	7	10745
2008	Provides services to public - French only	31	52	13	3	1	1	83	4	565
2008	Provides services to public - Both English and French	42	43	9	3	2	1	86	5	3849

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	42	15	7	3	1	75	10	10331
2019	Provides services to public - French only	18	47	24	7	3	1	66	10	238
2019	Provides services to public - Both English and French	29	44	17	7	3	1	73	9	3596
2017	Provides services to public - English only	30	39	15	9	6	1	69	15	10165
2017	Provides services to public - French only	11	48	28	9	2	2	60	12	370
2017	Provides services to public - Both English and French	25	43	18	9	5	1	68	13	3650
2014	Provides services to public - English only	32	40	16	7	4	1	73	12	11451
2014	Provides services to public - French only	15	49	24	8	3	2	65	11	414
2014	Provides services to public - Both English and French	28	44	16	6	4	2	74	10	4115
2011	Provides services to public - English only	27	41	17	9	5	1	69	14	11187
2011	Provides services to public - French only	18	50	22	7	2	1	69	9	489
2011	Provides services to public - Both English and French	26	44	17	7	3	2	72	11	4252

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	10	21	34	21	11	1	2	33	32	10312
2019	Provides services to public - French only	11	31	34	16	7	2	0	23	42	238
2019	Provides services to public - Both English and French	9	24	33	21	10	1	2	32	34	3593
2017	Provides services to public - English only	12	22	35	18	10	1	4	28	35	10132
2017	Provides services to public - French only	6	28	36	17	7	1	4	25	37	372
2017	Provides services to public - Both English and French	9	25	34	18	9	1	4	28	36	3636
2014	Provides services to public - English only	13	26	35	15	8	1	3	24	40	11430
2014	Provides services to public - French only	8	39	34	13	3	1	2	16	49	414
2014	Provides services to public - Both English and French	9	27	35	18	8	1	3	26	38	4104
2011	Provides services to public - English only	11	25	36	16	8	1	3	24	38	11153
2011	Provides services to public - French only	6	29	38	17	6	1	2	24	36	489
2011	Provides services to public - Both English and French	9	26	34	18	8	1	4	27	37	4245
2008	Provides services to public - English only	10	24	38	18	8	1	2	27	34	10721
2008	Provides services to public - French only	5	31	36	19	5	2	2	25	38	565
2008	Provides services to public - Both English and French	9	27	35	18	7	1	3	27	37	3844

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	10	16	27	25	18	2	2	45	27	10276
2019	Provides services to public - French only	6	22	30	21	13	5	3	37	31	237
2019	Provides services to public - Both English and French	10	19	26	25	15	3	2	42	31	3589
2017	Provides services to public - English only	13	18	28	20	14	2	4	36	34	10094
2017	Provides services to public - French only	6	23	32	18	10	6	5	31	33	372
2017	Provides services to public - Both English and French	12	22	29	17	12	4	4	32	36	3627
2014	Provides services to public - English only	13	21	29	19	12	2	3	34	35	11410
2014	Provides services to public - French only	7	27	35	20	6	3	2	27	36	414
2014	Provides services to public - Both English and French	9	20	30	21	12	3	4	35	32	4100
2011	Provides services to public - English only	12	20	29	21	13	2	3	36	33	11150
2011	Provides services to public - French only	6	20	36	21	10	4	3	33	28	487
2011	Provides services to public - Both English and French	9	19	30	22	14	3	4	39	29	4242
2008	Provides services to public - English only	8	17	30	25	15	2	3	42	27	10696
2008	Provides services to public - French only	4	19	37	22	10	5	3	35	25	563
2008	Provides services to public - Both English and French	8	19	32	23	12	2	3	38	29	3840

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	10	17	30	24	15	1	3	41	28	10280
2019	Provides services to public - French only	18	26	31	14	9	2	1	23	45	237
2019	Provides services to public - Both English and French	12	22	30	19	12	2	3	33	36	3594
2017	Provides services to public - English only	12	17	30	21	14	2	5	37	31	10108
2017	Provides services to public - French only	16	28	30	14	6	1	5	21	47	373
2017	Provides services to public - Both English and French	13	22	29	18	10	2	6	31	38	3630
2014	Provides services to public - English only	13	19	30	21	12	2	4	35	34	11421
2014	Provides services to public - French only	20	27	32	12	5	2	3	18	49	413
2014	Provides services to public - Both English and French	13	21	29	19	11	3	5	32	37	4104
2011	Provides services to public - English only	11	17	30	23	12	2	4	38	30	11142
2011	Provides services to public - French only	11	25	36	16	8	2	2	25	37	489
2011	Provides services to public - Both English and French	10	22	31	18	11	2	6	32	35	4241
2008	Provides services to public - English only	9	17	32	25	12	2	3	40	27	10700
2008	Provides services to public - French only	6	27	31	23	6	3	4	31	35	565
2008	Provides services to public - Both English and French	9	21	31	22	10	3	5	34	32	3844

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	6	10	25	32	23	1	4	58	16	10256
2019	Provides services to public - French only	5	16	43	22	11	2	2	34	22	238
2019	Provides services to public - Both English and French	6	12	28	29	19	1	5	52	19	3584
2017	Provides services to public - English only	8	11	27	28	19	2	6	51	20	10066
2017	Provides services to public - French only	6	21	36	22	11	1	2	34	28	372
2017	Provides services to public - Both English and French	9	13	29	25	15	2	7	44	24	3624
2014	Provides services to public - English only	8	12	29	27	16	1	5	47	22	11392
2014	Provides services to public - French only	7	17	42	24	6	1	3	31	25	414
2014	Provides services to public - Both English and French	6	13	31	27	15	2	6	45	21	4092
2011	Provides services to public - English only	7	11	29	29	16	1	6	49	20	11140
2011	Provides services to public - French only	7	22	40	19	8	1	1	28	30	486
2011	Provides services to public - Both English and French	6	17	32	24	14	2	6	40	25	4236
2008	Provides services to public - English only	6	11	29	32	16	1	4	51	19	10696
2008	Provides services to public - French only	5	21	39	24	6	2	3	32	27	564
2008	Provides services to public - Both English and French	7	16	32	25	13	2	5	41	25	3843

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	9	15	27	25	20	2	3	47	25	10290
2019	Provides services to public - French only	9	23	27	22	15	1	3	38	34	236
2019	Provides services to public - Both English and French	9	17	25	25	19	2	3	46	28	3587
2017	Provides services to public - English only	13	17	26	21	15	2	5	39	33	10097
2017	Provides services to public - French only	13	25	24	21	10	1	6	33	40	372
2017	Provides services to public - Both English and French	12	19	27	20	14	2	6	37	34	3631
2014	Provides services to public - English only	15	19	28	19	13	2	4	34	36	11413
2014	Provides services to public - French only	13	25	29	20	9	1	3	30	40	413
2014	Provides services to public - Both English and French	12	21	28	19	13	2	5	35	35	4099
2011	Provides services to public - English only	16	21	28	18	12	1	4	32	38	11157
2011	Provides services to public - French only	11	25	29	23	10	0	2	34	37	488
2011	Provides services to public - Both English and French	12	21	28	19	12	1	5	33	36	4241
2008	Provides services to public - English only	13	19	29	21	14	1	3	36	34	10696
2008	Provides services to public - French only	7	22	30	22	12	2	7	36	31	565
2008	Provides services to public - Both English and French	11	21	28	22	14	1	4	37	33	3840

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	10	14	24	25	20	4	3	48	26	10258
2019	Provides services to public - French only	16	26	20	18	12	6	1	32	46	237
2019	Provides services to public - Both English and French	13	19	24	20	16	4	3	39	35	3580
2017	Provides services to public - English only	10	14	24	23	17	5	7	46	27	10103
2017	Provides services to public - French only	9	30	24	15	11	4	6	29	44	372
2017	Provides services to public - Both English and French	13	21	26	18	13	4	6	34	38	3637
2014	Provides services to public - English only	9	15	25	24	16	4	6	45	28	11413
2014	Provides services to public - French only	8	25	25	20	11	5	6	35	37	413
2014	Provides services to public - Both English and French	10	19	26	22	13	4	5	39	33	4100
2011	Provides services to public - English only	10	16	27	24	15	3	6	43	28	11130
2011	Provides services to public - French only	7	20	22	29	17	2	3	48	29	489
2011	Provides services to public - Both English and French	12	19	26	20	13	4	6	37	34	4237
2008	Provides services to public - English only	9	17	27	24	14	4	5	42	29	10715
2008	Provides services to public - French only	6	21	24	25	13	5	6	43	30	565
2008	Provides services to public - Both English and French	13	22	24	20	12	3	5	35	38	3845

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	12	19	32	21	13	2	2	35	32	10276
2019	Provides services to public - French only	14	25	35	15	6	3	1	22	41	234
2019	Provides services to public - Both English and French	12	23	32	18	11	2	2	30	37	3585
2017	Provides services to public - English only	14	20	32	16	11	3	4	29	37	10117
2017	Provides services to public - French only	14	31	34	11	5	3	3	16	48	373
2017	Provides services to public - Both English and French	13	23	33	15	9	3	4	26	39	3630
2014	Provides services to public - English only	16	22	32	16	9	2	3	27	39	11427
2014	Provides services to public - French only	14	30	33	12	6	2	2	19	46	413
2014	Provides services to public - Both English and French	13	23	33	16	9	3	3	27	38	4103

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	10	19	35	22	13	1	1	35	29	10304
2019	Provides services to public - French only	7	21	31	24	14	2	2	39	29	238
2019	Provides services to public - Both English and French	10	19	33	23	13	1	1	36	30	3591

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	20	35	18	17	8	2	57	25	10277
2019	Provides services to public - French only	10	29	35	14	9	3	41	23	238
2019	Provides services to public - Both English and French	18	34	22	16	8	3	53	24	3577

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	51	26	9	7	5	1	0	78	12	10293
2019	Provides services to public - French only	42	36	12	4	4	2	0	80	8	238
2019	Provides services to public - Both English and French	51	31	8	5	3	1	0	83	8	3572
2017	Provides services to public - English only	46	28	9	8	6	2	0	76	15	10171
2017	Provides services to public - French only	38	42	12	4	3	1	1	81	7	372
2017	Provides services to public - Both English and French	46	35	9	5	4	1	0	82	9	3649
2014	Provides services to public - English only	50	27	8	8	6	1	0	78	14	11450
2014	Provides services to public - French only	42	43	10	3	2	0	0	85	5	414
2014	Provides services to public - Both English and French	48	32	8	6	4	1	0	82	10	4114

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	55	31	6	6	3	0	86	8	10302
2019	Provides services to public - French only	42	43	11	2	2	0	85	3	238
2019	Provides services to public - Both English and French	53	35	7	4	2	0	88	6	3576
2017	Provides services to public - English only	44	38	8	7	3	0	82	10	10152
2017	Provides services to public - French only	34	55	7	3	0	1	90	3	372
2017	Provides services to public - Both English and French	43	43	7	4	2	0	87	6	3645
2014	Provides services to public - English only	44	39	8	6	3	0	84	9	11445
2014	Provides services to public - French only	31	60	6	1	1	1	92	2	414
2014	Provides services to public - Both English and French	43	43	7	4	2	0	87	6	4111

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	40	35	15	4	3	2	1	77	7	10315
2019	Provides services to public - French only	22	46	24	2	3	3	1	71	5	237
2019	Provides services to public - Both English and French	38	39	14	3	2	2	1	80	5	3589

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	41	36	13	6	3	1	77	10	10258
2019	Provides services to public - French only	21	45	17	6	7	4	69	13	236
2019	Provides services to public - Both English and French	40	38	13	5	3	2	79	8	3585
2017	Provides services to public - English only	43	36	11	5	3	2	80	9	10164
2017	Provides services to public - French only	21	55	14	5	3	3	78	8	373
2017	Provides services to public - Both English and French	37	42	12	4	2	2	81	6	3653
2014	Provides services to public - English only	46	33	10	5	3	2	81	9	11448
2014	Provides services to public - French only	22	51	17	5	2	3	75	7	413
2014	Provides services to public - Both English and French	41	41	10	4	2	2	84	6	4114
2011	Provides services to public - English only	33	38	14	7	5	2	73	13	11176
2011	Provides services to public - French only	15	50	21	7	3	4	68	10	488
2011	Provides services to public - Both English and French	34	40	15	5	3	3	76	9	4259

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	51	31	11	3	2	2	0	84	5	10277
2019	Provides services to public - French only	26	49	13	5	3	3	0	77	9	235
2019	Provides services to public - Both English and French	48	34	11	3	2	2	0	84	5	3578
2017	Provides services to public - English only	44	33	13	3	3	3	0	80	7	10149
2017	Provides services to public - French only	21	49	18	3	3	4	1	74	7	373
2017	Provides services to public - Both English and French	36	40	15	4	3	3	1	78	7	3647
2014	Provides services to public - English only	51	31	10	3	2	3	0	84	6	11444
2014	Provides services to public - French only	24	52	15	3	2	4	1	80	5	413
2014	Provides services to public - Both English and French	45	38	10	3	2	2	0	85	5	4113

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	51	32	9	5	3	0	0	83	8	10311
2019	Provides services to public - French only	29	48	13	3	6	0	0	78	9	238
2019	Provides services to public - Both English and French	51	34	9	3	2	0	0	85	5	3593
2017	Provides services to public - English only	43	35	10	7	5	0	0	79	12	10165
2017	Provides services to public - French only	27	55	12	2	3	1	0	83	5	371
2017	Provides services to public - Both English and French	42	41	9	5	3	0	0	83	8	3651
2014	Provides services to public - English only	47	33	10	6	4	0	0	80	10	11443
2014	Provides services to public - French only	28	54	9	5	3	1	0	82	8	413
2014	Provides services to public - Both English and French	45	39	9	4	2	0	0	85	6	4113
2011	Provides services to public - English only	36	38	12	7	6	0	0	75	13	11158
2011	Provides services to public - French only	21	57	15	3	3	1	0	78	7	487
2011	Provides services to public - Both English and French	38	43	11	5	3	0	0	81	8	4245
2008	Provides services to public - English only	34	41	11	8	5	0	0	75	13	10734
2008	Provides services to public - French only	22	57	14	4	1	1	1	81	5	564
2008	Provides services to public - Both English and French	35	44	12	5	3	0	0	80	8	3848

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	33	30	17	7	5	5	3	68	14	10308
2019	Provides services to public - French only	26	32	22	5	6	7	2	64	12	234
2019	Provides services to public - Both English and French	29	31	18	7	4	7	3	68	13	3578
2017	Provides services to public - English only	29	31	16	8	6	6	3	66	16	10169
2017	Provides services to public - French only	22	36	23	5	5	4	5	64	11	373
2017	Provides services to public - Both English and French	24	35	17	7	5	6	5	67	14	3651
2014	Provides services to public - English only	35	32	14	8	5	4	3	71	14	11448
2014	Provides services to public - French only	24	42	17	7	4	3	3	71	11	414
2014	Provides services to public - Both English and French	29	34	15	9	5	5	3	68	15	4114

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	36	36	13	7	4	2	1	75	12	10310
2019	Provides services to public - French only	19	43	16	13	5	3	0	65	19	238
2019	Provides services to public - Both English and French	34	38	13	8	4	3	1	74	12	3594
2017	Provides services to public - English only	41	35	11	7	4	2	1	78	11	10150
2017	Provides services to public - French only	17	52	15	8	3	5	1	73	11	371
2017	Provides services to public - Both English and French	33	42	11	7	3	3	1	77	11	3641
2014	Provides services to public - English only	46	35	9	5	3	2	1	82	8	11447
2014	Provides services to public - French only	21	57	12	6	1	2	1	80	8	414
2014	Provides services to public - Both English and French	38	42	9	5	3	2	1	82	8	4110
2011	Provides services to public - English only	36	37	12	6	4	3	1	77	11	11171
2011	Provides services to public - French only	25	50	14	6	2	3	0	77	8	487
2011	Provides services to public - Both English and French	36	40	10	6	4	3	1	79	10	4252
2008	Provides services to public - English only	30	38	12	8	5	5	1	73	14	10734
2008	Provides services to public - French only	17	50	16	7	2	6	1	72	11	565
2008	Provides services to public - Both English and French	31	41	12	7	4	4	1	75	12	3854

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	39	35	15	6	4	1	75	10	10283
2019	Provides services to public - French only	25	43	21	4	6	1	68	11	237
2019	Provides services to public - Both English and French	36	40	15	4	3	1	77	8	3598

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	25	26	17	13	12	7	1	55	27	10322
2019	Provides services to public - French only	17	29	22	13	11	7	1	50	26	236
2019	Provides services to public - Both English and French	23	28	19	12	8	8	2	56	23	3591
2017	Provides services to public - English only	22	25	16	15	14	7	1	51	31	10146
2017	Provides services to public - French only	8	38	21	16	9	6	2	50	27	368
2017	Provides services to public - Both English and French	19	29	18	13	9	9	3	54	26	3645
2014	Provides services to public - English only	20	26	16	16	15	7	1	50	33	11446
2014	Provides services to public - French only	11	34	22	18	9	5	0	48	29	414
2014	Provides services to public - Both English and French	17	28	19	14	11	9	2	50	28	4114
2011	Provides services to public - English only	14	24	18	18	17	8	1	43	38	11195
2011	Provides services to public - French only	12	32	22	16	7	9	2	50	26	489
2011	Provides services to public - Both English and French	16	27	19	16	11	10	2	49	30	4261

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	38	46	4	9	3	84	12	10335
2019	Provides services to public - French only	32	48	8	8	3	80	11	238
2019	Provides services to public - Both English and French	39	44	5	9	3	83	12	3602
2017	Provides services to public - English only	32	48	4	12	5	80	17	10185
2017	Provides services to public - French only	22	62	7	7	2	84	9	373
2017	Provides services to public - Both English and French	32	49	5	10	4	81	14	3652
2014	Provides services to public - English only	33	49	4	10	4	82	14	11452
2014	Provides services to public - French only	27	59	4	7	2	86	10	414
2014	Provides services to public - Both English and French	34	49	5	9	3	83	12	4112
2011	Provides services to public - English only	34	50	3	9	3	84	13	11200
2011	Provides services to public - French only	40	50	4	6	1	90	6	488
2011	Provides services to public - Both English and French	38	48	4	8	2	86	10	4258
2008	Provides services to public - English only	34	51	4	8	3	85	11	10737
2008	Provides services to public - French only	41	52	4	3	0	93	3	565
2008	Provides services to public - Both English and French	39	47	5	7	2	87	8	3851

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	44	36	7	8	4	0	81	13	10310
2019	Provides services to public - French only	31	42	10	14	3	0	73	17	237
2019	Provides services to public - Both English and French	41	37	8	10	4	0	78	14	3590
2017	Provides services to public - English only	40	35	7	11	7	0	75	18	10166
2017	Provides services to public - French only	29	41	12	11	6	1	71	17	373
2017	Provides services to public - Both English and French	35	39	8	11	7	0	74	18	3650
2014	Provides services to public - English only	42	36	6	10	6	0	77	16	11448
2014	Provides services to public - French only	31	44	10	10	5	0	75	15	414
2014	Provides services to public - Both English and French	38	38	8	9	6	0	76	16	4112
2011	Provides services to public - English only	38	40	7	10	5	0	78	14	11164
2011	Provides services to public - French only	34	48	10	5	3	0	82	8	489
2011	Provides services to public - Both English and French	39	41	9	7	3	0	81	11	4244

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	46	36	8	7	3	83	9	10269
2019	Provides services to public - French only	34	52	9	5	1	86	5	237
2019	Provides services to public - Both English and French	46	37	9	5	2	83	7	3570
2017	Provides services to public - English only	43	38	8	8	3	81	11	10151
2017	Provides services to public - French only	33	54	8	5	0	87	5	373
2017	Provides services to public - Both English and French	42	43	7	6	2	85	8	3640
2014	Provides services to public - English only	43	39	8	7	3	82	10	11438
2014	Provides services to public - French only	33	51	9	5	2	84	7	414
2014	Provides services to public - Both English and French	43	40	8	6	2	84	8	4111

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	81	11	3	1	1	3	95	2	10302
2019	Provides services to public - French only	48	37	8	4	2	1	86	6	236
2019	Provides services to public - Both English and French	54	26	7	8	3	1	81	11	3590
2017	Provides services to public - English only	83	11	3	1	0	2	96	1	10172
2017	Provides services to public - French only	58	34	4	3	1	0	92	4	373
2017	Provides services to public - Both English and French	49	27	8	10	5	1	77	15	3652
2014	Provides services to public - English only	84	10	2	1	1	2	96	1	11448
2014	Provides services to public - French only	54	35	4	4	1	1	90	6	414
2014	Provides services to public - Both English and French	48	29	7	9	5	1	78	15	4111
2011	Provides services to public - English only	84	10	2	1	1	2	97	1	11193
2011	Provides services to public - French only	62	26	5	4	2	1	89	6	488
2011	Provides services to public - Both English and French	49	27	7	10	6	1	77	16	4251
2008	Provides services to public - English only	84	11	2	1	1	2	97	1	10740
2008	Provides services to public - French only	63	27	3	4	1	1	91	5	565
2008	Provides services to public - Both English and French	50	26	7	10	6	1	76	17	3847

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	81	8	5	1	1	0	5	93	2	10318
2019	Provides services to public - French only	67	23	3	1	1	0	4	94	2	238
2019	Provides services to public - Both English and French	59	18	8	6	5	0	2	80	12	3590
2017	Provides services to public - English only	82	8	4	1	1	1	5	94	1	10175
2017	Provides services to public - French only	72	21	4	1	0	0	2	95	1	373
2017	Provides services to public - Both English and French	56	21	7	7	6	0	3	79	13	3649
2014	Provides services to public - English only	84	8	3	0	1	0	4	96	1	11449
2014	Provides services to public - French only	70	25	1	1	1	0	2	97	2	414
2014	Provides services to public - Both English and French	58	20	6	6	7	0	3	81	13	4115
2011	Provides services to public - English only	82	8	3	1	1	1	4	95	1	11186
2011	Provides services to public - French only	73	21	1	1	0	0	4	97	1	489
2011	Provides services to public - Both English and French	56	21	6	7	7	0	3	79	15	4255
2008	Provides services to public - English only	77	7	4	1	1	1	10	94	2	10737
2008	Provides services to public - French only	77	13	3	1	0	1	6	96	1	563
2008	Provides services to public - Both English and French	56	16	6	7	10	0	4	75	19	3854

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	82	8	4	1	1	0	5	95	1	10276
2019	Provides services to public - French only	75	19	1	0	1	0	4	98	1	236
2019	Provides services to public - Both English and French	71	13	5	3	4	0	4	87	7	3586
2017	Provides services to public - English only	83	8	3	0	1	0	4	96	1	10155
2017	Provides services to public - French only	73	23	1	1	0	0	2	97	1	373
2017	Provides services to public - Both English and French	67	17	5	3	5	0	3	87	8	3647
2014	Provides services to public - English only	84	8	3	0	1	0	4	96	1	11446
2014	Provides services to public - French only	70	25	1	0	0	0	2	98	1	414
2014	Provides services to public - Both English and French	68	16	4	3	5	0	3	87	8	4111
2011	Provides services to public - English only	82	9	3	0	1	1	5	96	1	11174
2011	Provides services to public - French only	75	20	1	0	1	0	3	98	1	488
2011	Provides services to public - Both English and French	67	16	4	3	6	0	3	86	10	4263
2008	Provides services to public - English only	81	5	3	0	1	1	10	96	1	10726
2008	Provides services to public - French only	84	9	1	1	0	0	5	98	1	563
2008	Provides services to public - Both English and French	68	12	3	4	8	1	4	84	13	3848

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	28	11	8	7	8	32	6	63	23	10331
2019	Provides services to public - French only	42	19	9	6	5	14	5	75	14	235
2019	Provides services to public - Both English and French	47	18	11	7	7	8	3	72	16	3598

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	33	47	10	6	2	1	1	82	8	10311
2019	Provides services to public - French only	16	59	14	8	1	0	2	77	9	237
2019	Provides services to public - Both English and French	26	48	13	8	3	1	1	76	10	3594

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	57	26	8	2	1	5	1	88	3	10310
2019	Provides services to public - French only	38	47	8	1	1	3	2	90	2	236
2019	Provides services to public - Both English and French	52	31	8	2	1	5	1	89	3	3591

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	12	88	10330
2019	Provides services to public - French only	12	88	237
2019	Provides services to public - Both English and French	10	90	3601

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	48	52	1222
2019	Provides services to public - French only	48	52	27
2019	Provides services to public - Both English and French	49	51	362

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	63	37	1222
2019	Provides services to public - French only	70	30	27
2019	Provides services to public - Both English and French	56	44	362

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	3	97	1222

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	0	100	1222

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	4	96	1222

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	16	84	1222

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	4	96	1222

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	35	65	1217

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	37	63	1217
2019	Provides services to public - French only	44	56	25
2019	Provides services to public - Both English and French	37	63	362

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	40	60	1217
2019	Provides services to public - French only	56	44	25
2019	Provides services to public - Both English and French	36	64	362

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	45	55	1217
2019	Provides services to public - French only	56	44	25
2019	Provides services to public - Both English and French	41	59	362

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	25	75	1217
2019	Provides services to public - French only	24	76	25
2019	Provides services to public - Both English and French	20	80	362

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	51	49	1217

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	32	68	1217
2019	Provides services to public - French only	32	68	25
2019	Provides services to public - Both English and French	32	68	362

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	1	99	1217

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	8	92	1217

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	1217
2019	Provides services to public - French only	24	76	25
2019	Provides services to public - Both English and French	10	90	362

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	48	52	1217
2019	Provides services to public - French only	68	32	25
2019	Provides services to public - Both English and French	45	55	362

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	22	78	1217

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	15	85	1217
2019	Provides services to public - French only	28	72	25
2019	Provides services to public - Both English and French	17	83	362

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	41	59	1214
2019	Provides services to public - French only	56	44	25
2019	Provides services to public - Both English and French	45	55	361

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	22	78	1214
2019	Provides services to public - French only	28	72	25
2019	Provides services to public - Both English and French	23	77	361

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	4	96	1214

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	26	74	1214
2019	Provides services to public - French only	60	40	25
2019	Provides services to public - Both English and French	25	75	361

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	8	92	1214

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	7	93	1214
2019	Provides services to public - French only	32	68	25
2019	Provides services to public - Both English and French	6	94	361

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	14	86	1214

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	8	92	1214
2019	Provides services to public - French only	24	76	25
2019	Provides services to public - Both English and French	10	90	361

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	33	67	1214
2019	Provides services to public - French only	24	76	25
2019	Provides services to public - Both English and French	29	71	361

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	13	87	1129

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	21	79	1129

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	13	87	1129
2019	Provides services to public - French only	0	100	17
2019	Provides services to public - Both English and French	14	86	340

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	6	94	1129

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	1129

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	7	93	1129

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	7	93	1129

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	12	88	1129

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	14	86	1129

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	29	71	1129

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	8	92	1129

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	48	52	1129
2019	Provides services to public - French only	59	41	17
2019	Provides services to public - Both English and French	41	59	340

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	1	99	1129
2019	Provides services to public - French only	0	100	17
2019	Provides services to public - Both English and French	2	98	340

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	56	44	1129
2019	Provides services to public - French only	30	70	17
2019	Provides services to public - Both English and French	46	54	340

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	3	97	1129
2019	Provides services to public - French only	0	100	17
2019	Provides services to public - Both English and French	5	95	340

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	11	89	1129

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	14	86	10329
2019	Provides services to public - French only	17	83	237
2019	Provides services to public - Both English and French	13	87	3598

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	24	16	18	6	6	23	6	57	17	10335
2019	Provides services to public - French only	14	21	24	5	8	20	8	49	18	236
2019	Provides services to public - Both English and French	21	18	18	6	4	25	8	58	15	3600
2017	Provides services to public - English only	21	17	20	6	7	22	7	54	19	10172
2017	Provides services to public - French only	9	27	20	3	5	29	5	56	13	372
2017	Provides services to public - Both English and French	17	21	18	5	4	26	9	58	14	3650
2014	Provides services to public - English only	21	19	20	6	7	22	5	55	18	11449
2014	Provides services to public - French only	11	26	23	6	3	24	7	53	14	414
2014	Provides services to public - Both English and French	18	22	18	5	5	25	7	60	15	4116

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	43	27	13	5	4	6	1	75	10	10332
2019	Provides services to public - French only	26	47	14	4	5	3	1	76	9	237
2019	Provides services to public - Both English and French	39	32	14	4	3	7	0	76	8	3596
2017	Provides services to public - English only	35	30	15	6	6	7	1	71	12	10166
2017	Provides services to public - French only	16	50	21	3	4	5	1	70	8	372
2017	Provides services to public - Both English and French	29	38	15	4	3	9	1	75	9	3650
2014	Provides services to public - English only	36	31	15	6	5	7	1	72	12	11440
2014	Provides services to public - French only	18	47	19	7	3	6	0	70	10	414
2014	Provides services to public - Both English and French	32	38	14	4	3	8	1	77	8	4109
2011	Provides services to public - English only	40	36	11	6	4	3	0	78	10	11177
2011	Provides services to public - French only	27	54	12	4	2	2	0	82	6	485
2011	Provides services to public - Both English and French	40	40	11	4	2	3	0	82	7	4256

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	8	92	10335
2019	Provides services to public - French only	11	89	237
2019	Provides services to public - Both English and French	7	93	3594

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	30	70	867
2019	Provides services to public - French only	34	66	26
2019	Provides services to public - Both English and French	31	69	232

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	77	23	867
2019	Provides services to public - French only	81	19	26
2019	Provides services to public - Both English and French	74	26	232

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	2	98	867

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	0	100	232

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	6	94	867

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	12	88	867

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	9	91	867

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	32	68	848

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	22	78	848

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	22	78	848

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	8	92	848

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	33	67	848
2019	Provides services to public - French only	19	81	26
2019	Provides services to public - Both English and French	24	76	231

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	30	70	848
2019	Provides services to public - French only	19	81	26
2019	Provides services to public - Both English and French	24	76	231

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	5	95	848

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	2	98	848

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	6	94	848

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	12	88	848
2019	Provides services to public - French only	19	81	26
2019	Provides services to public - Both English and French	12	88	231

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	1	99	848

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	19	81	848

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	0	100	848

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	12	88	848
2019	Provides services to public - French only	58	42	26
2019	Provides services to public - Both English and French	21	79	231

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	25	75	841
2019	Provides services to public - French only	54	46	26
2019	Provides services to public - Both English and French	26	74	228

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	11	89	841
2019	Provides services to public - French only	19	81	26
2019	Provides services to public - Both English and French	12	88	228

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	3	97	841

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	23	77	841
2019	Provides services to public - French only	42	58	26
2019	Provides services to public - Both English and French	21	79	228

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	5	95	841

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	6	94	841
2019	Provides services to public - French only	19	81	26
2019	Provides services to public - Both English and French	7	93	228

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	9	91	841

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	6	94	841

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	51	49	841
2019	Provides services to public - French only	42	58	26
2019	Provides services to public - Both English and French	45	55	228

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	7	93	759

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	13	87	759
2019	Provides services to public - French only	0	100	19
2019	Provides services to public - Both English and French	13	87	195

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	3	97	759
2019	Provides services to public - French only	0	100	19
2019	Provides services to public - Both English and French	5	95	195

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	2	98	759

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	3	97	759

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	3	97	759
2019	Provides services to public - French only	0	100	19
2019	Provides services to public - Both English and French	3	97	195

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	6	94	759
2019	Provides services to public - French only	0	100	19
2019	Provides services to public - Both English and French	4	96	195

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	9	91	759
2019	Provides services to public - French only	0	100	19
2019	Provides services to public - Both English and French	8	92	195

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	9	91	759
2019	Provides services to public - French only	0	100	19
2019	Provides services to public - Both English and French	8	92	195

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	24	76	759

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	8	92	759

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	44	56	759

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	2	98	759
2019	Provides services to public - French only	0	100	19
2019	Provides services to public - Both English and French	3	97	195

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	61	39	759
2019	Provides services to public - French only	52	48	19
2019	Provides services to public - Both English and French	53	47	195

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	3	97	759

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	759

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	10309
2019	Provides services to public - French only	17	83	236
2019	Provides services to public - Both English and French	9	91	3597

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	26	16	19	4	4	25	6	61	12	10323
2019	Provides services to public - French only	16	22	21	6	7	22	6	53	17	236
2019	Provides services to public - Both English and French	22	19	18	4	4	27	7	62	11	3592
2017	Provides services to public - English only	22	18	21	4	4	26	6	59	11	10167
2017	Provides services to public - French only	9	26	21	4	2	32	6	57	9	370
2017	Provides services to public - Both English and French	18	22	19	3	3	29	7	62	9	3653
2014	Provides services to public - English only	22	18	21	3	3	27	5	59	10	11449
2014	Provides services to public - French only	11	27	23	4	1	26	7	58	7	414
2014	Provides services to public - Both English and French	20	21	18	3	3	29	6	64	9	4111

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	44	26	14	4	4	7	1	77	8	10315
2019	Provides services to public - French only	27	38	17	5	4	7	2	72	10	233
2019	Provides services to public - Both English and French	39	32	14	3	3	8	1	78	6	3586
2017	Provides services to public - English only	37	30	16	4	4	9	1	74	9	10143
2017	Provides services to public - French only	16	47	20	4	2	10	2	71	6	369
2017	Provides services to public - Both English and French	31	37	15	3	3	10	1	76	6	3640
2014	Provides services to public - English only	38	30	16	4	3	9	1	75	7	11440
2014	Provides services to public - French only	17	47	16	5	1	12	1	74	7	414
2014	Provides services to public - Both English and French	33	37	14	3	2	10	1	79	5	4111
2011	Provides services to public - English only	42	35	11	5	3	4	0	81	8	11177
2011	Provides services to public - French only	24	55	10	4	2	5	0	83	7	484
2011	Provides services to public - Both English and French	39	42	11	3	1	4	0	84	5	4253

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	19	81	10331
2019	Provides services to public - French only	15	85	237
2019	Provides services to public - Both English and French	15	85	3599
2017	Provides services to public - English only	20	80	10152
2017	Provides services to public - French only	12	88	371
2017	Provides services to public - Both English and French	15	85	3648
2014	Provides services to public - English only	19	81	11427
2014	Provides services to public - French only	8	92	414
2014	Provides services to public - Both English and French	14	86	4108

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	83	17	1999
2019	Provides services to public - French only	80	20	36
2019	Provides services to public - Both English and French	83	17	548
2017	Provides services to public - English only	81	19	2032
2017	Provides services to public - French only	75	25	44
2017	Provides services to public - Both English and French	78	22	541
2014	Provides services to public - English only	81	19	2163
2014	Provides services to public - French only	80	20	34
2014	Provides services to public - Both English and French	82	18	563

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	42	34	6	11	5	0	0	77	17	1640
2019	Provides services to public - French only	29	43	18	4	7	0	0	71	11	28
2019	Provides services to public - Both English and French	45	34	7	8	5	0	0	80	13	451
2017	Provides services to public - English only	42	38	6	9	5	1	0	81	14	1641
2017	Provides services to public - French only	30	48	12	3	6	0	0	79	9	33
2017	Provides services to public - Both English and French	45	36	6	7	5	1	1	82	12	417
2014	Provides services to public - English only	50	32	5	8	4	0	0	83	12	1758
2014	Provides services to public - French only	30	52	8	11	0	0	0	81	11	27
2014	Provides services to public - Both English and French	48	38	4	6	2	1	1	87	9	459

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	61	22	10	3	3	2	84	6	10337
2019	Provides services to public - French only	49	32	9	3	4	3	83	7	237
2019	Provides services to public - Both English and French	60	24	9	3	3	1	86	5	3600
2017	Provides services to public - English only	55	23	11	4	4	2	81	8	10162
2017	Provides services to public - French only	39	39	13	4	3	1	79	7	371
2017	Provides services to public - Both English and French	53	28	10	4	3	1	83	7	3648

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	22	47	10	14	5	1	1	71	19	726
2019	Provides services to public - French only	20	60	20	0	0	0	0	80	0	10
2019	Provides services to public - Both English and French	21	42	16	14	4	1	1	65	19	364

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	35	40	13	7	3	1	77	10	10321
2019	Provides services to public - French only	21	49	20	6	2	2	72	8	237
2019	Provides services to public - Both English and French	30	41	16	8	3	2	73	11	3583
2017	Provides services to public - English only	26	42	15	8	6	3	71	14	10148
2017	Provides services to public - French only	16	47	22	6	2	6	67	10	371
2017	Provides services to public - Both English and French	22	46	17	8	4	4	70	12	3645

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	26	35	18	12	7	2	62	20	10327
2019	Provides services to public - French only	19	39	24	9	7	1	59	17	238
2019	Provides services to public - Both English and French	24	37	20	12	6	2	61	19	3596
2017	Provides services to public - English only	18	37	18	15	10	2	56	26	10156
2017	Provides services to public - French only	10	42	25	15	6	2	53	21	370
2017	Provides services to public - Both English and French	14	41	20	15	8	2	56	23	3642

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	29	30	20	10	10	0	1	60	20	10331
2019	Provides services to public - French only	23	21	24	15	17	0	1	44	32	238
2019	Provides services to public - Both English and French	27	29	21	10	12	0	1	56	23	3594
2017	Provides services to public - English only	26	29	21	11	11	1	1	56	23	10164
2017	Provides services to public - French only	14	18	23	19	23	0	4	33	44	373
2017	Provides services to public - Both English and French	20	24	21	14	17	0	3	46	33	3646

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	24	30	23	13	8	0	1	55	21	10321
2019	Provides services to public - French only	21	26	30	14	9	0	0	47	23	238
2019	Provides services to public - Both English and French	20	28	27	14	9	0	1	49	23	3594
2017	Provides services to public - English only	20	29	25	15	9	1	2	50	24	10162
2017	Provides services to public - French only	14	24	32	20	7	0	2	39	28	371
2017	Provides services to public - Both English and French	16	27	30	16	10	0	1	44	26	3642

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	37	28	16	8	6	1	4	68	15	10295
2019	Provides services to public - French only	25	25	31	12	7	0	0	50	19	238
2019	Provides services to public - Both English and French	31	28	20	10	6	0	4	62	18	3582
2017	Provides services to public - English only	29	28	18	11	8	1	5	60	20	10148
2017	Provides services to public - French only	17	23	28	23	8	0	1	41	31	371
2017	Provides services to public - Both English and French	22	27	23	13	10	0	5	51	24	3642

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	39	24	16	9	7	2	3	66	17	10269
2019	Provides services to public - French only	34	24	21	12	7	2	1	60	19	236
2019	Provides services to public - Both English and French	31	24	20	12	9	1	3	57	22	3577
2017	Provides services to public - English only	32	22	17	12	9	3	5	58	23	10152
2017	Provides services to public - French only	25	24	23	13	6	3	6	54	21	372
2017	Provides services to public - Both English and French	23	23	22	14	12	2	4	49	28	3646

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	70	14	4	1	1	1	9	93	3	10284
2019	Provides services to public - French only	60	17	10	3	1	0	8	84	5	238
2019	Provides services to public - Both English and French	63	16	7	2	2	1	9	88	4	3574
2017	Provides services to public - English only	60	13	6	2	1	1	17	89	4	10130
2017	Provides services to public - French only	39	21	10	4	1	1	25	80	6	369
2017	Provides services to public - Both English and French	48	19	10	3	2	1	18	82	6	3640

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	37	30	18	8	7	1	68	14	10310
2019	Provides services to public - French only	42	28	20	5	4	2	71	8	238
2019	Provides services to public - Both English and French	39	28	18	8	6	1	68	15	3598
2017	Provides services to public - English only	31	30	21	10	7	1	62	17	10126
2017	Provides services to public - French only	39	30	23	6	2	1	69	8	371
2017	Provides services to public - Both English and French	32	29	23	9	6	1	62	15	3631

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	33	33	19	8	5	1	1	68	13	10314
2019	Provides services to public - French only	25	34	23	10	5	1	2	60	15	237
2019	Provides services to public - Both English and French	32	31	21	8	5	1	2	65	14	3589
2017	Provides services to public - English only	27	31	21	11	6	1	2	60	18	10120
2017	Provides services to public - French only	27	29	29	9	2	2	2	58	11	371
2017	Provides services to public - Both English and French	26	31	23	11	6	1	3	59	17	3630

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	28	31	21	11	7	1	1	61	18	10308
2019	Provides services to public - French only	25	28	23	16	6	0	1	54	23	238
2019	Provides services to public - Both English and French	30	29	21	11	6	1	2	60	18	3580
2017	Provides services to public - English only	23	29	22	14	9	1	2	53	24	10130
2017	Provides services to public - French only	24	28	27	14	4	2	1	54	18	371
2017	Provides services to public - Both English and French	22	28	25	13	8	1	3	52	22	3627

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	41	30	15	8	5	1	1	71	13	10291
2019	Provides services to public - French only	34	31	22	11	2	0	0	65	13	237
2019	Provides services to public - Both English and French	37	29	18	8	5	1	2	68	13	3585
2017	Provides services to public - English only	33	30	18	10	6	1	2	65	16	10126
2017	Provides services to public - French only	28	33	26	10	2	1	1	61	13	370
2017	Provides services to public - Both English and French	31	30	20	10	5	1	3	63	16	3632

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	41	27	15	8	7	1	1	69	15	10289
2019	Provides services to public - French only	33	24	20	14	8	0	0	58	22	238
2019	Provides services to public - Both English and French	40	27	15	9	7	1	1	68	16	3583

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	26	31	22	12	8	0	1	58	20	10270
2019	Provides services to public - French only	26	24	27	15	8	0	1	50	22	236
2019	Provides services to public - Both English and French	29	27	22	13	7	0	1	57	21	3569
2017	Provides services to public - English only	22	31	22	14	9	1	2	54	23	10106
2017	Provides services to public - French only	22	26	26	19	4	1	2	50	24	370
2017	Provides services to public - Both English and French	23	29	24	13	9	1	2	53	22	3617

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	53	25	11	5	4	2	80	9	10262
2019	Provides services to public - French only	46	25	16	7	3	2	73	11	236
2019	Provides services to public - Both English and French	54	22	11	5	4	3	79	9	3581
2017	Provides services to public - English only	50	24	14	6	4	2	76	10	10160
2017	Provides services to public - French only	39	29	16	10	3	3	70	14	373
2017	Provides services to public - Both English and French	49	24	14	6	4	3	76	10	3650

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	69	13	5	3	2	1	6	89	5	10289
2019	Provides services to public - French only	65	16	9	2	2	0	5	86	5	238
2019	Provides services to public - Both English and French	70	13	6	2	2	1	6	90	4	3565
2017	Provides services to public - English only	68	14	6	4	3	1	4	86	7	10159
2017	Provides services to public - French only	61	14	7	8	3	2	5	81	11	372
2017	Provides services to public - Both English and French	66	14	7	4	4	1	5	85	8	3651

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	71	12	6	4	4	1	2	86	8	10302
2019	Provides services to public - French only	65	15	7	4	7	0	3	82	11	238
2019	Provides services to public - Both English and French	71	12	6	4	4	1	3	86	8	3590
2017	Provides services to public - English only	61	25	8	3	1	0	2	88	4	10147
2017	Provides services to public - French only	53	24	11	5	3	0	4	81	8	371
2017	Provides services to public - Both English and French	57	24	10	3	2	0	4	85	5	3639

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	65	22	7	2	2	0	2	89	4	10276
2019	Provides services to public - French only	61	22	8	4	3	0	2	85	6	237
2019	Provides services to public - Both English and French	61	21	10	3	2	0	2	85	5	3567
2017	Provides services to public - English only	57	21	10	5	4	1	2	80	10	10153
2017	Provides services to public - French only	57	17	11	6	5	1	4	77	12	372
2017	Provides services to public - Both English and French	58	19	9	5	5	0	4	81	10	3648

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	62	19	9	5	5	0	1	82	9	10260
2019	Provides services to public - French only	58	17	12	4	7	0	3	77	11	237
2019	Provides services to public - Both English and French	63	17	8	5	4	0	2	82	9	3564
2017	Provides services to public - English only	53	8	3	1	1	0	33	93	3	10150
2017	Provides services to public - French only	54	7	2	1	0	1	35	95	2	372
2017	Provides services to public - Both English and French	53	10	4	2	1	1	31	91	4	3639

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	60	7	3	1	1	0	28	94	2	10205
2019	Provides services to public - French only	58	6	3	1	1	0	31	93	3	237
2019	Provides services to public - Both English and French	60	9	4	1	1	0	24	92	3	3562
2017	Provides services to public - English only	50	25	12	5	2	1	5	79	8	10089
2017	Provides services to public - French only	55	20	11	5	2	1	7	81	7	371
2017	Provides services to public - Both English and French	55	19	12	4	2	0	7	81	7	3629

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	55	23	12	4	3	1	3	81	7	10258
2019	Provides services to public - French only	67	13	11	3	1	0	5	85	4	237
2019	Provides services to public - Both English and French	62	18	10	3	2	0	4	83	6	3560
2017	Provides services to public - English only	45	21	11	8	11	1	4	68	20	10169
2017	Provides services to public - French only	50	14	11	8	8	1	8	70	18	371
2017	Provides services to public - Both English and French	47	17	11	8	11	1	5	67	21	3652

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	51	16	10	7	13	1	2	69	21	10313
2019	Provides services to public - French only	57	14	9	6	9	0	5	75	16	238
2019	Provides services to public - Both English and French	56	14	10	7	10	1	3	72	18	3581
2017	Provides services to public - English only	43	32	14	5	3	1	3	77	8	10152
2017	Provides services to public - French only	45	27	17	5	3	0	3	74	9	370
2017	Provides services to public - Both English and French	43	30	16	5	3	0	3	75	8	3649

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	47	30	13	5	3	2	79	8	10292
2019	Provides services to public - French only	47	28	14	7	2	2	77	9	238
2019	Provides services to public - Both English and French	48	27	15	5	3	2	77	8	3569

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	16	34	34	12	4	50	16	10351
2019	Provides services to public - French only	14	32	35	15	4	45	19	236
2019	Provides services to public - Both English and French	15	33	35	12	4	49	16	3606
2017	Provides services to public - English only	11	30	38	14	7	41	21	10172
2017	Provides services to public - French only	10	24	46	16	4	34	20	373
2017	Provides services to public - Both English and French	10	29	40	14	6	39	20	3650

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	12	20	40	20	7	0	28	32	10250
2019	Provides services to public - French only	5	19	35	27	13	0	40	25	237
2019	Provides services to public - Both English and French	9	19	37	24	11	0	35	28	3573
2017	Provides services to public - English only	11	21	42	18	7	0	26	32	10131
2017	Provides services to public - French only	4	17	44	22	12	1	34	22	373
2017	Provides services to public - Both English and French	8	19	40	22	10	0	32	28	3634

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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	31	38	16	5	4	4	1	33	67	10307
2019	Provides services to public - French only	27	33	25	6	9	0	0	27	73	233
2019	Provides services to public - Both English and French	27	37	20	7	6	3	1	28	72	3594
2017	Provides services to public - English only	37	28	16	7	6	5	1	39	61	10172
2017	Provides services to public - French only	25	32	21	11	9	1	1	25	75	373
2017	Provides services to public - Both English and French	30	28	21	9	8	3	1	31	69	3654

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	46	54	6558
2019	Provides services to public - French only	50	50	167
2019	Provides services to public - Both English and French	57	43	2514

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	71	29	6459
2019	Provides services to public - French only	68	32	165
2019	Provides services to public - Both English and French	60	40	2486

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	57	17	9	4	3	2	8	82	8	10241
2019	Provides services to public - French only	46	17	10	7	5	0	15	74	14	236
2019	Provides services to public - Both English and French	49	18	12	5	5	1	8	75	12	3573

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	14	25	22	14	11	2	11	46	29	6472
2019	Provides services to public - French only	6	27	25	15	11	1	15	39	32	169
2019	Provides services to public - Both English and French	12	25	20	16	14	2	11	42	34	2488
2017	Provides services to public - English only	11	22	18	15	21	3	9	38	41	5811
2017	Provides services to public - French only	4	17	18	21	22	1	18	25	53	274
2017	Provides services to public - Both English and French	8	20	18	19	22	2	13	32	47	2421

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	11	23	21	16	16	3	10	39	37	6484
2019	Provides services to public - French only	5	16	22	25	16	3	13	25	48	167
2019	Provides services to public - Both English and French	8	21	19	18	21	2	10	33	45	2486
2017	Provides services to public - English only	6	17	16	18	33	3	7	26	57	5810
2017	Provides services to public - French only	2	12	16	25	34	1	11	15	67	274
2017	Provides services to public - Both English and French	4	14	15	19	36	2	10	20	62	2417

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results by Theme for Canada Revenue Agency by Question 101. In what official language(s) do you provide services to the public?

Table of Contents

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 16. Overall, I like my job.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 31. I am satisfied with the quality of supervision I receive.

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Job fit and development

Question 4. I get the training I need to do my job.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Question 17. I can complete my assigned workload during my regular working hours.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Question 40. I feel that change is managed well in my department or agency.

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.