2019 Public Service Employee Survey Results by Theme for Agriculture and Agri-Food Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 37 12 7 4 0 0 77 11 722
2019 Does not provide services to public 39 41 10 6 4 0 0 80 10 3106
2018 Provides services to public 35 39 14 8 4 0 0 74 12 547
2018 Does not provide services to public 34 44 11 7 4 0 0 78 11 2307
2017 Provides services to public 32 47 10 6 4 0 0 79 11 687
2017 Does not provide services to public 37 43 9 7 4 0 0 80 11 2776
2014 Provides services to public 33 40 12 9 6 0 0 73 15 701
2014 Does not provide services to public 31 45 10 9 5 0 0 76 14 2698
2011 Provides services to public 38 40 10 8 4 0 0 78 12 1175
2011 Does not provide services to public 36 42 10 8 4 0 0 78 12 3619
2008 Provides services to public 32 43 10 9 5 0 0 75 14 1282
2008 Does not provide services to public 32 43 11 8 5 0 0 76 13 2908

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 34 34 14 11 7 0 0 68 18 719
2019 Does not provide services to public 35 37 11 11 5 0 0 73 16 3109
2018 Provides services to public 31 39 11 10 8 0 0 71 19 544
2018 Does not provide services to public 29 40 12 10 7 0 0 70 18 2312
2017 Provides services to public 30 38 13 10 9 0 0 68 19 685
2017 Does not provide services to public 32 39 12 9 7 0 0 71 17 2773

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 53 31 10 4 1 0 0 85 5 714
2019 Does not provide services to public 53 34 8 3 2 0 0 87 5 3093
2018 Provides services to public 56 30 10 3 1 0 0 86 4 542
2018 Does not provide services to public 50 37 8 4 2 0 0 87 6 2299
2017 Provides services to public 53 35 9 3 2 0 0 87 4 686
2017 Does not provide services to public 54 33 8 3 1 0 0 88 5 2765
2014 Provides services to public 67 25 5 2 1 0 0 92 3 701
2014 Does not provide services to public 59 29 8 3 1 0 0 88 4 2695
2011 Provides services to public 63 28 6 2 1 0 0 91 3 1173
2011 Does not provide services to public 57 31 7 3 2 0 0 89 4 3618

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 44 39 11 4 3 0 0 82 6 720
2019 Does not provide services to public 46 38 8 5 2 0 0 84 8 3109
2018 Provides services to public 39 41 11 6 3 0 0 80 9 546
2018 Does not provide services to public 40 42 10 5 3 0 0 81 8 2311
2017 Provides services to public 42 41 9 5 3 0 0 83 8 683
2017 Does not provide services to public 44 38 9 5 3 0 0 83 8 2765
2014 Provides services to public 41 38 11 6 3 0 0 79 9 700
2014 Does not provide services to public 40 40 12 6 3 0 0 80 8 2697
2011 Provides services to public 45 40 8 5 2 0 0 84 7 1175
2011 Does not provide services to public 42 41 9 5 2 0 0 83 8 3621
2008 Provides services to public 40 42 8 7 3 0 0 82 10 1295
2008 Does not provide services to public 38 44 9 6 3 0 0 82 9 2923

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 42 35 12 5 4 1 0 78 10 720
2019 Does not provide services to public 44 32 12 6 4 0 0 77 11 3106
2018 Provides services to public 41 33 14 5 6 0 0 74 11 541
2018 Does not provide services to public 37 34 16 7 5 0 0 71 13 2310
2017 Provides services to public 36 35 15 8 6 0 0 71 14 685
2017 Does not provide services to public 40 33 15 7 5 0 0 73 12 2774
2014 Provides services to public 25 34 15 15 12 0 0 59 26 701
2014 Does not provide services to public 28 35 18 12 7 1 0 63 19 2697
2011 Provides services to public 26 36 20 11 7 0 0 62 18 1174
2011 Does not provide services to public 28 36 18 11 5 1 0 65 16 3623

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 37 12 6 4 0 0 77 10 718
2019 Does not provide services to public 42 35 13 6 4 0 0 77 10 3089
2018 Provides services to public 39 35 14 6 5 0 0 75 11 541
2018 Does not provide services to public 35 36 15 8 5 0 0 72 13 2292
2017 Provides services to public 36 34 15 9 6 0 0 71 15 687
2017 Does not provide services to public 39 36 13 8 4 0 0 75 12 2769
2014 Provides services to public 23 36 14 17 9 0 0 59 26 701
2014 Does not provide services to public 26 37 18 13 6 1 0 63 19 2694
2011 Provides services to public 25 36 18 14 7 0 0 61 21 1172
2011 Does not provide services to public 27 38 17 12 5 1 0 66 17 3622
2008 Provides services to public 20 38 16 16 10 0 0 59 26 1297
2008 Does not provide services to public 19 39 18 15 8 0 0 58 24 2925

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 27 15 8 7 3 0 68 16 720
2019 Does not provide services to public 36 26 19 8 5 4 2 65 15 3107
2018 Provides services to public 36 24 20 10 8 2 0 61 18 546
2018 Does not provide services to public 31 30 20 9 6 3 1 63 16 2312
2017 Provides services to public 35 25 21 8 7 3 0 62 16 686
2017 Does not provide services to public 34 26 19 9 6 5 1 64 16 2772
2014 Provides services to public 27 26 17 11 12 3 3 57 25 701
2014 Does not provide services to public 28 27 20 12 6 5 2 59 20 2697
2011 Provides services to public 30 29 19 10 7 4 1 62 18 1174
2011 Does not provide services to public 30 27 18 12 7 4 1 61 20 3625
2008 Provides services to public 21 30 18 15 11 5 1 54 27 1300
2008 Does not provide services to public 20 31 20 14 8 6 1 55 24 2925
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 47 29 13 5 4 0 2 78 9 716
2019 Does not provide services to public 47 27 14 5 3 1 3 78 8 3104

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 47 29 12 5 5 1 1 77 11 720
2019 Does not provide services to public 52 26 11 6 4 1 1 79 9 3107
2018 Provides services to public 45 28 11 8 5 1 1 75 14 546
2018 Does not provide services to public 46 29 12 7 4 1 1 76 12 2301
2017 Provides services to public 45 31 11 5 6 1 0 77 11 688
2017 Does not provide services to public 48 29 10 7 5 2 0 78 11 2772
2014 Provides services to public 41 29 12 9 7 2 0 72 16 700
2014 Does not provide services to public 43 33 12 7 3 2 0 77 11 2697
2011 Provides services to public 40 32 13 8 5 1 0 73 13 1175
2011 Does not provide services to public 44 31 11 6 4 2 1 78 11 3616
2008 Provides services to public 35 31 12 10 9 2 0 68 20 1300
2008 Does not provide services to public 37 30 13 10 7 2 1 69 18 2927

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 43 33 9 9 5 0 1 76 15 720
2019 Does not provide services to public 46 31 10 8 3 1 1 77 12 3089
2018 Provides services to public 42 29 11 11 6 0 2 72 17 545
2018 Does not provide services to public 40 33 11 9 5 0 1 74 15 2299
2017 Provides services to public 43 31 10 8 7 1 0 75 15 688
2017 Does not provide services to public 44 32 10 9 5 0 0 76 14 2770
2014 Provides services to public 39 30 13 10 7 1 0 70 17 701
2014 Does not provide services to public 39 35 12 10 4 0 0 74 14 2698
2011 Provides services to public 36 37 11 10 6 0 0 73 16 1176
2011 Does not provide services to public 38 36 10 10 5 1 0 75 16 3620
2008 Provides services to public 30 33 14 12 10 0 1 64 22 1299
2008 Does not provide services to public 32 34 10 12 11 1 0 67 23 2924

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 52 28 8 6 6 0 1 80 11 721
2019 Does not provide services to public 53 28 9 6 3 0 0 82 10 3108
2018 Provides services to public 47 27 10 8 7 0 1 75 15 548
2018 Does not provide services to public 47 28 12 7 6 0 0 75 13 2305
2017 Provides services to public 50 24 11 8 5 0 0 75 14 685
2017 Does not provide services to public 51 28 9 7 6 0 0 79 12 2766
2014 Provides services to public 46 29 12 7 6 0 0 75 13 702
2014 Does not provide services to public 49 28 10 8 4 0 0 78 12 2698

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 30 35 16 9 4 5 0 70 14 721
2019 Does not provide services to public 33 31 14 7 5 9 1 71 14 3094
2018 Provides services to public 30 35 14 9 6 5 0 69 16 548
2018 Does not provide services to public 27 32 17 9 6 8 0 64 17 2318
2017 Provides services to public 28 35 15 9 7 5 0 66 18 688
2017 Does not provide services to public 31 32 14 8 6 9 1 69 15 2772
2014 Provides services to public 26 33 16 11 7 6 0 63 20 701
2014 Does not provide services to public 23 32 18 9 5 12 0 64 16 2696
2011 Provides services to public 23 30 21 11 7 7 1 58 19 1171
2011 Does not provide services to public 23 31 19 10 7 10 1 60 19 3614

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 32 34 15 11 6 2 0 68 17 717
2019 Does not provide services to public 30 32 15 11 7 5 1 65 19 3090
2018 Provides services to public 29 34 17 9 8 2 0 64 18 541
2018 Does not provide services to public 24 32 19 13 10 3 0 57 23 2311
2017 Provides services to public 25 36 14 13 9 2 0 62 23 687
2017 Does not provide services to public 28 33 17 11 8 4 0 63 19 2768
2014 Provides services to public 21 32 16 17 13 1 0 54 30 699
2014 Does not provide services to public 19 31 20 17 11 3 0 52 28 2697
2011 Provides services to public 18 29 22 16 14 2 1 48 30 1172
2011 Does not provide services to public 17 31 21 15 12 3 0 50 28 3613
2008 Provides services to public 14 28 17 17 21 2 0 43 39 1301
2008 Does not provide services to public 14 27 21 18 17 3 0 42 36 2924

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 22 32 20 15 7 4 0 56 23 720
2019 Does not provide services to public 21 29 18 15 8 8 1 54 26 3078
2018 Provides services to public 19 33 21 15 9 3 0 54 24 543
2018 Does not provide services to public 17 28 20 17 11 6 0 49 30 2313
2017 Provides services to public 18 35 18 15 10 3 0 54 27 688
2017 Does not provide services to public 20 30 20 15 8 7 0 54 25 2774
2014 Provides services to public 15 27 20 17 16 5 0 45 35 699
2014 Does not provide services to public 13 26 21 20 13 6 0 42 35 2696
2011 Provides services to public 10 27 20 22 16 4 0 39 39 1176
2011 Does not provide services to public 10 31 20 21 12 6 0 43 36 3620
2008 Provides services to public 6 24 18 24 23 4 0 32 50 1301
2008 Does not provide services to public 5 23 20 26 20 6 0 31 48 2921

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 22 33 16 18 8 2 0 57 27 718
2019 Does not provide services to public 20 32 17 17 9 5 1 55 27 3087
2018 Provides services to public 17 33 19 19 9 1 1 51 29 544
2018 Does not provide services to public 15 32 20 18 11 4 0 49 30 2319
2017 Provides services to public 18 37 18 14 11 2 0 56 26 686
2017 Does not provide services to public 20 33 18 14 10 5 1 56 25 2772
2014 Provides services to public 13 37 19 17 13 2 0 51 30 699
2014 Does not provide services to public 14 31 20 19 13 3 0 46 33 2695
2011 Provides services to public 12 31 19 22 13 3 0 44 36 1174
2011 Does not provide services to public 12 34 18 20 12 3 0 48 34 3618
2008 Provides services to public 10 32 17 23 16 2 0 43 39 1298
2008 Does not provide services to public 8 30 19 25 15 3 0 40 41 2927
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 27 37 15 12 8 0 0 65 21 720
2019 Does not provide services to public 31 38 12 12 6 0 0 70 18 3106
2018 Provides services to public 29 31 14 12 12 0 0 61 24 548
2018 Does not provide services to public 26 36 16 13 9 0 0 62 21 2316
2017 Provides services to public 27 35 14 13 10 1 0 62 24 687
2017 Does not provide services to public 29 37 13 12 8 1 0 67 20 2770
2014 Provides services to public 20 33 20 14 13 0 0 53 27 699
2014 Does not provide services to public 24 33 18 16 9 0 0 58 24 2699
2011 Provides services to public 21 39 15 14 10 0 0 61 24 1177
2011 Does not provide services to public 24 39 15 13 8 1 0 63 22 3622

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 32 43 12 9 4 0 0 75 14 714
2019 Does not provide services to public 34 43 11 9 4 0 0 77 13 3091
2018 Provides services to public 34 37 15 10 4 0 0 71 14 546
2018 Does not provide services to public 32 41 13 11 5 0 0 72 15 2317
2017 Provides services to public 32 44 11 8 5 0 0 76 14 686
2017 Does not provide services to public 33 43 11 10 4 0 0 76 14 2773

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 34 11 9 7 0 1 74 16 722
2019 Does not provide services to public 44 31 12 8 4 0 1 75 13 3108
2018 Provides services to public 37 33 10 12 6 0 1 71 19 549
2018 Does not provide services to public 37 34 13 8 6 1 0 72 14 2307
2017 Provides services to public 39 34 11 8 7 1 0 74 15 688
2017 Does not provide services to public 41 35 10 8 5 0 0 76 13 2774
2014 Provides services to public 35 33 15 9 8 0 0 68 17 702
2014 Does not provide services to public 38 36 12 9 5 0 0 74 14 2699
2011 Provides services to public 33 38 12 10 6 0 1 72 16 1178
2011 Does not provide services to public 36 36 12 9 6 0 0 72 15 3620
2008 Provides services to public 25 35 13 14 12 0 1 60 26 1300
2008 Does not provide services to public 27 33 14 14 11 1 1 61 25 2924

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 31 44 11 9 5 0 0 75 14 714
2019 Does not provide services to public 37 39 10 10 3 0 0 77 13 3102
2018 Provides services to public 29 45 9 12 4 0 1 75 16 549
2018 Does not provide services to public 28 45 12 11 4 0 1 73 15 2320
2017 Provides services to public 30 43 10 12 5 0 0 73 17 686
2017 Does not provide services to public 35 39 10 10 4 0 0 75 14 2771
2014 Provides services to public 28 40 11 13 8 0 0 68 21 700
2014 Does not provide services to public 29 38 13 14 6 0 1 67 20 2696
2011 Provides services to public 31 37 14 12 4 0 2 69 16 1173
2011 Does not provide services to public 28 39 15 11 5 0 1 68 17 3617
2008 Provides services to public 19 43 16 14 7 0 1 63 21 1299
2008 Does not provide services to public 23 42 16 13 5 0 1 66 18 2923

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 22 33 19 13 11 2 0 56 25 723
2019 Does not provide services to public 24 31 18 14 11 3 0 56 26 3097
2018 Provides services to public 21 32 18 15 12 2 1 54 27 544
2018 Does not provide services to public 17 30 18 17 13 3 0 49 32 2311
2017 Provides services to public 23 39 14 12 11 2 0 63 23 686
2017 Does not provide services to public 23 32 16 15 10 3 1 57 26 2768
2014 Provides services to public 19 29 16 20 15 2 0 49 35 700
2014 Does not provide services to public 17 29 18 19 15 2 0 47 35 2694
2011 Provides services to public 20 33 18 15 11 2 1 55 27 1174
2011 Does not provide services to public 18 33 17 16 13 2 1 53 29 3618
2008 Provides services to public 13 33 21 16 15 1 0 47 32 1299
2008 Does not provide services to public 13 31 20 19 15 2 1 45 34 2923

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 21 24 18 16 17 2 1 47 35 722
2019 Does not provide services to public 22 24 14 15 18 3 4 49 36 3110
2018 Provides services to public 18 27 14 15 21 2 3 48 37 546
2018 Does not provide services to public 17 25 14 17 23 2 3 43 42 2309
2017 Provides services to public 18 29 15 15 20 2 2 49 36 687
2017 Does not provide services to public 20 22 14 17 20 3 4 45 40 2772
2014 Provides services to public 12 20 17 17 29 3 1 33 49 701
2014 Does not provide services to public 13 20 14 19 29 2 3 35 50 2698
2011 Provides services to public 16 25 15 17 23 1 2 43 42 1173
2011 Does not provide services to public 14 23 14 19 25 2 3 39 46 3618
2008 Provides services to public 12 26 15 19 24 2 2 40 45 1297
2008 Does not provide services to public 12 25 13 20 27 2 1 38 48 2922

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 48 25 14 5 5 1 3 76 10 720
2019 Does not provide services to public 52 25 11 4 2 1 5 82 6 3101

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 58 10 9 5 4 2 11 79 11 718
2019 Does not provide services to public 57 12 7 4 5 3 13 81 10 3106

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 44 27 14 8 3 1 3 74 12 720
2019 Does not provide services to public 47 23 15 6 3 2 4 74 10 3097

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 43 22 14 10 5 2 4 69 16 714
2019 Does not provide services to public 45 20 14 7 4 4 6 72 13 3095

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 15 14 12 12 2 5 59 26 716
2019 Does not provide services to public 45 14 12 10 10 3 6 65 22 3102

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 63 16 9 4 3 2 4 83 7 718
2019 Does not provide services to public 63 16 8 3 2 2 5 85 6 3098

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 72 9 7 3 2 3 3 87 5 718
2019 Does not provide services to public 75 9 4 2 3 3 4 91 5 3098

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 77 7 3 2 2 2 7 93 4 720
2019 Does not provide services to public 79 7 2 1 1 2 8 95 2 3099

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 34 35 13 12 5 1 0 70 17 714
2019 Does not provide services to public 35 39 12 9 5 0 0 74 14 3087
2018 Provides services to public 34 34 13 11 6 1 1 69 18 542
2018 Does not provide services to public 29 41 14 9 6 0 0 70 16 2308
2017 Provides services to public 35 39 11 9 6 0 0 73 15 681
2017 Does not provide services to public 33 42 11 9 5 0 0 75 14 2763
2014 Provides services to public 22 43 8 17 10 0 0 65 27 700
2014 Does not provide services to public 25 42 13 11 8 0 1 67 19 2699
2011 Provides services to public 34 42 10 9 5 0 0 76 14 1174
2011 Does not provide services to public 32 41 11 10 5 0 0 74 15 3618

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 36 37 13 8 6 0 0 73 14 717
2019 Does not provide services to public 40 35 13 7 4 0 0 76 12 3101
2018 Provides services to public 33 37 13 9 7 0 0 70 16 540
2018 Does not provide services to public 35 37 13 8 5 0 0 73 14 2307
2017 Provides services to public 39 34 12 8 7 0 0 73 15 685
2017 Does not provide services to public 39 37 12 7 4 0 0 76 12 2762
2014 Provides services to public 29 40 12 10 9 0 0 69 19 700
2014 Does not provide services to public 33 37 13 9 6 0 1 71 16 2700

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 30 44 13 10 4 0 0 74 13 710
2019 Does not provide services to public 35 39 12 9 3 0 1 75 12 3069
2018 Provides services to public 29 41 13 11 6 0 0 71 17 541
2018 Does not provide services to public 28 39 15 11 5 1 1 68 17 2310
2017 Provides services to public 35 36 13 11 5 0 0 71 16 684
2017 Does not provide services to public 34 38 14 8 5 0 1 73 13 2764
2014 Provides services to public 28 37 15 11 8 1 0 65 20 700
2014 Does not provide services to public 28 38 15 11 7 1 1 67 18 2699
2011 Provides services to public 33 39 12 11 5 0 0 73 15 1175
2011 Does not provide services to public 33 41 13 7 4 1 1 75 11 3618

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 20 41 20 11 4 3 1 64 15 722
2019 Does not provide services to public 22 41 18 9 4 5 1 67 14 3108
2018 Provides services to public 18 37 23 11 7 3 0 57 19 548
2018 Does not provide services to public 17 36 23 12 7 5 1 56 20 2310
2017 Provides services to public 21 37 19 11 8 3 0 59 20 687
2017 Does not provide services to public 21 36 20 10 6 5 1 61 17 2770

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 44 32 9 8 6 0 0 77 14 720
2019 Does not provide services to public 48 31 9 8 4 0 0 79 11 3095
2018 Provides services to public 42 33 11 7 5 0 2 76 12 545
2018 Does not provide services to public 42 36 10 8 4 0 0 78 12 2312
2017 Provides services to public 42 34 11 7 6 0 0 76 13 683
2017 Does not provide services to public 45 33 10 7 4 1 1 79 11 2765
2014 Provides services to public 40 34 11 8 6 0 0 74 14 701
2014 Does not provide services to public 41 34 12 8 4 1 1 75 12 2697
2011 Provides services to public 40 38 11 7 4 1 0 78 11 1174
2011 Does not provide services to public 42 37 9 7 3 0 1 80 11 3621

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 37 32 16 9 5 0 1 69 14 717
2019 Does not provide services to public 40 33 15 7 4 0 0 74 11 3083
2018 Provides services to public 37 32 16 10 5 0 0 69 15 547
2018 Does not provide services to public 36 35 17 7 4 0 1 71 12 2323
2017 Provides services to public 36 33 18 8 5 0 1 69 13 687
2017 Does not provide services to public 36 37 15 6 3 0 1 75 10 2772
2014 Provides services to public 38 31 16 9 5 0 0 70 15 701
2014 Does not provide services to public 34 38 16 8 4 0 1 72 11 2699
2011 Provides services to public 31 31 20 11 6 0 2 62 17 1175
2011 Does not provide services to public 31 38 18 8 4 0 1 70 12 3622
2008 Provides services to public 25 35 23 11 5 1 1 61 16 1296
2008 Does not provide services to public 26 38 21 10 4 0 1 65 14 2922

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 57 22 7 4 4 3 3 84 8 722
2019 Does not provide services to public 59 20 7 4 3 2 4 85 7 3104
2017 Provides services to public 50 24 9 6 3 3 5 81 10 687
2017 Does not provide services to public 52 24 7 4 3 4 5 84 8 2772
2014 Provides services to public 48 26 9 4 5 3 6 80 10 702
2014 Does not provide services to public 50 25 8 4 4 3 6 83 8 2694
2011 Provides services to public 47 31 9 5 4 2 4 82 9 1174
2011 Does not provide services to public 49 27 8 6 4 3 4 81 11 3620

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public 28 38 34 722
2019 Does not provide services to public 30 38 32 3115
2018 Provides services to public 27 37 36 549
2018 Does not provide services to public 30 39 32 2315
2017 Provides services to public 28 36 35 688
2017 Does not provide services to public 28 41 31 2770
2014 Provides services to public 31 36 33 699
2014 Does not provide services to public 23 45 32 2699
2011 Provides services to public 23 45 31 1180
2011 Does not provide services to public 27 45 28 3622

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Provides services to public 15 31 22 8 18 6 196
2019 Does not provide services to public 12 20 17 5 41 4 882
2018 Provides services to public 19 25 24 3 24 5 141
2018 Does not provide services to public 18 20 18 6 34 5 620
2017 Provides services to public 23 21 28 7 11 10 196
2017 Does not provide services to public 14 18 19 4 40 4 723
2014 Provides services to public 23 19 24 10 9999 24 194
2014 Does not provide services to public 20 23 30 12 9999 15 613
2011 Provides services to public 26 29 29 8 9999 9 275
2011 Does not provide services to public 20 31 30 7 9999 12 948
Top of Page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 43 39 10 5 3 0 0 82 8 718
2019 Does not provide services to public 43 38 10 6 3 0 0 81 9 3096
2018 Provides services to public 46 39 7 4 2 1 0 87 6 546
2018 Does not provide services to public 40 43 9 5 2 0 0 84 7 2318
2017 Provides services to public 40 40 10 6 4 0 0 80 10 686
2017 Does not provide services to public 41 40 10 6 2 0 0 82 9 2771
2014 Provides services to public 35 41 13 6 5 0 0 77 11 701
2014 Does not provide services to public 33 42 14 7 3 1 0 76 10 2699
2011 Provides services to public 34 43 10 7 4 1 0 78 11 1178
2011 Does not provide services to public 33 43 13 7 3 1 0 77 10 3622
2008 Provides services to public 36 42 10 6 5 1 0 79 11 1295
2008 Does not provide services to public 33 41 13 7 4 1 0 75 12 2926

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 25 49 15 9 3 1 0 74 12 723
2019 Does not provide services to public 27 42 18 8 3 2 0 71 11 3104
2018 Provides services to public 29 41 18 7 4 1 0 71 11 542
2018 Does not provide services to public 22 45 20 8 3 1 0 68 12 2307
2017 Provides services to public 26 46 17 7 4 1 0 72 11 685
2017 Does not provide services to public 27 44 17 7 3 2 0 72 10 2765
2014 Provides services to public 25 41 19 9 6 1 0 66 15 702
2014 Does not provide services to public 22 41 19 10 5 3 0 65 15 2693
2011 Provides services to public 21 39 19 12 7 2 0 61 19 1173
2011 Does not provide services to public 20 40 19 13 6 2 0 62 19 3623

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 6 24 38 22 9 1 1 31 30 722
2019 Does not provide services to public 7 19 37 24 12 1 1 36 26 3101
2018 Provides services to public 7 20 41 22 8 1 1 31 27 545
2018 Does not provide services to public 7 19 38 22 10 1 1 34 27 2312
2017 Provides services to public 7 19 38 22 11 1 3 34 27 685
2017 Does not provide services to public 5 18 38 22 12 1 3 36 24 2762
2014 Provides services to public 9 27 35 21 5 0 3 27 37 695
2014 Does not provide services to public 9 26 39 18 6 1 2 24 36 2693
2011 Provides services to public 11 26 36 16 8 1 3 25 38 1172
2011 Does not provide services to public 9 25 38 17 7 1 2 25 35 3614
2008 Provides services to public 14 31 35 15 4 0 1 18 46 1292
2008 Does not provide services to public 13 29 37 15 6 1 1 21 42 2920

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 8 15 26 31 17 2 1 49 23 720
2019 Does not provide services to public 6 13 25 29 23 3 2 55 19 3099
2018 Provides services to public 7 17 27 30 15 3 2 47 25 543
2018 Does not provide services to public 7 14 28 28 19 3 2 49 22 2300
2017 Provides services to public 7 16 25 26 20 2 3 49 24 680
2017 Does not provide services to public 5 13 27 26 22 3 4 53 19 2762
2014 Provides services to public 15 21 33 15 9 4 2 26 39 700
2014 Does not provide services to public 13 21 32 19 10 3 2 31 35 2689
2011 Provides services to public 14 22 27 20 11 3 4 33 38 1167
2011 Does not provide services to public 9 18 31 24 12 3 3 38 29 3610
2008 Provides services to public 21 25 28 16 6 1 2 23 48 1290
2008 Does not provide services to public 17 24 30 17 9 2 2 26 42 2914

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 22 27 26 13 8 2 2 21 51 722
2019 Does not provide services to public 16 24 27 16 12 2 3 30 42 3094
2018 Provides services to public 19 26 31 14 7 2 1 22 46 544
2018 Does not provide services to public 18 25 30 15 9 2 2 24 45 2309
2017 Provides services to public 21 26 27 14 8 2 2 23 49 684
2017 Does not provide services to public 16 25 28 13 11 2 4 26 44 2765
2014 Provides services to public 31 25 23 12 4 1 4 17 59 698
2014 Does not provide services to public 28 26 25 10 7 2 2 18 56 2690
2011 Provides services to public 27 30 24 9 5 1 4 15 60 1170
2011 Does not provide services to public 23 27 27 13 7 1 2 20 51 3610
2008 Provides services to public 29 29 27 9 3 1 2 13 59 1291
2008 Does not provide services to public 23 28 28 12 5 1 2 18 53 2913

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 9 18 30 27 14 1 2 42 27 718
2019 Does not provide services to public 5 12 29 31 21 1 2 53 18 3093
2018 Provides services to public 6 17 35 27 13 1 2 41 23 543
2018 Does not provide services to public 6 14 32 30 16 1 1 47 21 2297
2017 Provides services to public 9 15 33 27 13 1 3 41 24 681
2017 Does not provide services to public 6 12 31 27 19 1 4 49 18 2754
2014 Provides services to public 10 18 30 22 13 2 4 38 30 698
2014 Does not provide services to public 8 15 35 27 11 1 3 40 23 2686
2011 Provides services to public 9 19 34 23 10 2 4 35 30 1169
2011 Does not provide services to public 8 16 37 27 10 1 2 38 24 3607
2008 Provides services to public 11 20 36 24 7 1 2 32 31 1292
2008 Does not provide services to public 9 16 38 25 9 1 2 34 26 2915

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 14 18 28 23 13 1 2 38 33 719
2019 Does not provide services to public 9 18 27 23 19 2 2 44 28 3100
2018 Provides services to public 11 22 30 22 11 1 2 34 35 544
2018 Does not provide services to public 12 21 30 20 14 1 2 35 34 2302
2017 Provides services to public 14 23 27 20 13 1 3 34 38 681
2017 Does not provide services to public 10 17 28 22 16 2 4 41 29 2762
2014 Provides services to public 25 25 26 14 8 1 2 22 52 697
2014 Does not provide services to public 19 25 29 16 7 1 3 24 45 2694
2011 Provides services to public 21 25 28 15 6 2 3 23 48 1170
2011 Does not provide services to public 16 25 30 18 8 1 2 27 42 3615
2008 Provides services to public 21 25 28 17 6 1 2 23 47 1296
2008 Does not provide services to public 21 26 28 15 7 1 2 23 48 2913

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 9 15 27 27 16 3 3 46 26 715
2019 Does not provide services to public 7 14 22 24 24 4 5 53 23 3089
2018 Provides services to public 8 14 32 23 16 3 3 42 24 541
2018 Does not provide services to public 8 14 25 26 20 3 4 49 24 2300
2017 Provides services to public 7 15 29 24 17 2 6 45 24 682
2017 Does not provide services to public 6 12 23 26 23 3 8 54 20 2758
2014 Provides services to public 11 15 24 24 17 2 8 45 29 699
2014 Does not provide services to public 8 12 27 27 16 3 8 48 22 2688
2011 Provides services to public 9 16 28 24 14 3 7 41 27 1166
2011 Does not provide services to public 7 15 28 26 15 3 6 45 24 3611
2008 Provides services to public 13 23 28 20 10 2 4 32 38 1295
2008 Does not provide services to public 11 20 29 23 11 2 5 36 33 2920

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 17 24 29 14 12 3 2 27 43 722
2019 Does not provide services to public 13 20 28 16 16 3 3 35 35 3095
2018 Provides services to public 15 23 36 14 8 2 2 22 40 546
2018 Does not provide services to public 15 24 29 17 10 3 2 28 41 2312
2017 Provides services to public 18 23 30 13 10 2 3 25 43 684
2017 Does not provide services to public 13 21 31 13 13 3 6 29 37 2765
2014 Provides services to public 28 20 28 10 9 2 3 20 51 699
2014 Does not provide services to public 21 24 29 13 8 2 3 22 47 2691

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 12 22 30 22 10 1 2 33 35 721
2019 Does not provide services to public 7 15 31 27 16 1 2 45 23 3100

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 15 40 21 16 5 2 0 57 21 720
2019 Does not provide services to public 18 33 22 15 6 6 0 54 22 3091

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 45 30 9 8 7 0 0 75 16 721
2019 Does not provide services to public 49 28 7 10 5 1 0 77 15 3102
2018 Provides services to public 39 32 11 7 9 1 0 72 17 547
2018 Does not provide services to public 38 31 10 12 8 1 0 70 20 2308
2017 Provides services to public 40 33 9 9 9 1 0 73 18 684
2017 Does not provide services to public 44 30 9 9 7 1 0 75 16 2772
2014 Provides services to public 43 31 8 7 10 0 0 75 17 702
2014 Does not provide services to public 42 32 9 10 6 1 0 75 16 2699

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 46 32 9 8 5 0 0 78 13 720
2019 Does not provide services to public 53 30 7 7 3 0 0 83 10 3102
2018 Provides services to public 40 36 10 8 5 0 0 76 14 547
2018 Does not provide services to public 44 34 9 8 4 0 0 79 12 2304
2017 Provides services to public 37 41 7 10 5 0 0 78 15 687
2017 Does not provide services to public 44 36 7 9 5 0 0 80 13 2766
2014 Provides services to public 37 40 9 9 4 0 0 77 13 701
2014 Does not provide services to public 42 39 9 7 3 0 0 82 10 2699

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 41 39 10 6 3 1 0 81 9 721
2019 Does not provide services to public 46 36 10 4 2 1 0 84 7 3098
2018 Provides services to public 36 39 15 5 5 1 0 75 9 546
2018 Does not provide services to public 39 40 11 6 4 0 0 79 9 2309

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 37 42 9 7 4 1 0 80 11 718
2019 Does not provide services to public 39 40 11 6 2 2 0 80 8 3094
2018 Provides services to public 44 35 12 5 3 1 0 80 8 542
2018 Does not provide services to public 41 40 11 5 2 1 0 82 7 2305
2017 Provides services to public 37 43 11 5 3 1 0 81 8 686
2017 Does not provide services to public 42 40 10 4 2 2 0 84 6 2765
2014 Provides services to public 37 38 13 7 4 1 0 76 11 700
2014 Does not provide services to public 39 38 12 5 3 3 0 80 7 2694
2011 Provides services to public 30 40 16 6 5 3 0 72 11 1177
2011 Does not provide services to public 30 41 15 6 4 4 0 74 10 3621

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 48 36 8 4 1 2 1 86 5 719
2019 Does not provide services to public 46 35 11 2 2 3 0 84 5 3099
2018 Provides services to public 47 35 11 2 3 2 0 84 5 545
2018 Does not provide services to public 43 38 12 3 1 2 1 83 5 2303
2017 Provides services to public 38 38 13 2 4 4 0 80 7 685
2017 Does not provide services to public 43 36 12 3 2 3 1 82 5 2770
2014 Provides services to public 42 34 14 3 3 3 1 80 6 701
2014 Does not provide services to public 41 36 13 4 1 4 1 82 5 2693

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 51 35 7 4 3 0 0 87 6 720
2019 Does not provide services to public 51 34 8 4 3 0 0 85 7 3105
2018 Provides services to public 49 33 8 5 4 0 0 82 9 541
2018 Does not provide services to public 46 36 10 5 3 0 0 82 8 2307
2017 Provides services to public 42 39 8 5 4 0 0 82 10 686
2017 Does not provide services to public 47 36 8 4 3 0 0 84 7 2774
2014 Provides services to public 42 36 9 8 5 0 0 78 13 699
2014 Does not provide services to public 43 38 11 5 3 1 0 81 8 2691
2011 Provides services to public 36 38 13 7 5 1 0 75 12 1174
2011 Does not provide services to public 37 39 13 6 4 1 0 77 10 3614
2008 Provides services to public 26 41 14 11 8 0 0 67 19 1301
2008 Does not provide services to public 26 40 16 10 7 1 0 67 17 2927

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 29 31 17 9 8 3 2 64 18 723
2019 Does not provide services to public 30 28 15 10 7 5 4 64 19 3103
2018 Provides services to public 21 32 20 11 9 5 2 57 22 546
2018 Does not provide services to public 21 34 17 11 9 6 3 59 22 2308
2017 Provides services to public 25 31 17 10 12 3 3 59 23 686
2017 Does not provide services to public 27 30 15 10 8 5 5 63 20 2774
2014 Provides services to public 30 33 12 10 10 2 3 67 21 701
2014 Does not provide services to public 29 33 15 10 7 3 3 66 18 2698

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 30 40 13 9 5 3 1 73 14 719
2019 Does not provide services to public 29 37 13 11 5 3 1 69 17 3097
2018 Provides services to public 33 34 16 10 5 2 1 68 16 545
2018 Does not provide services to public 28 38 14 11 6 3 1 68 18 2306
2017 Provides services to public 33 41 12 8 4 2 0 76 12 685
2017 Does not provide services to public 36 36 12 8 5 3 1 74 14 2765
2014 Provides services to public 33 36 13 9 5 3 1 72 14 701
2014 Does not provide services to public 32 37 12 9 5 4 1 72 15 2696
2011 Provides services to public 32 34 15 10 5 5 1 69 15 1171
2011 Does not provide services to public 33 34 13 10 5 5 1 71 16 3618
2008 Provides services to public 24 35 13 13 9 5 1 63 23 1301
2008 Does not provide services to public 24 35 14 13 8 5 1 63 22 2924

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 30 42 16 7 4 1 0 73 11 717
2019 Does not provide services to public 33 38 16 7 3 2 0 73 10 3096
2018 Provides services to public 36 37 15 8 4 1 0 73 12 542
2018 Does not provide services to public 29 40 17 7 4 2 0 71 11 2304

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 20 27 19 14 12 6 1 51 29 722
2019 Does not provide services to public 23 27 17 11 11 9 2 55 25 3097
2018 Provides services to public 18 27 19 14 13 6 2 49 30 545
2018 Does not provide services to public 18 29 18 14 13 7 2 51 29 2311
2017 Provides services to public 16 27 16 15 14 9 3 49 33 683
2017 Does not provide services to public 21 29 16 12 11 9 3 56 26 2767
2014 Provides services to public 14 27 16 17 18 6 3 45 38 701
2014 Does not provide services to public 16 26 19 15 14 8 2 47 32 2695
2011 Provides services to public 15 21 20 16 14 10 3 42 35 1173
2011 Does not provide services to public 13 23 18 16 13 13 3 44 34 3620

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 37 46 4 10 3 0 0 83 13 721
2019 Does not provide services to public 44 43 4 8 2 0 0 86 10 3112
2017 Provides services to public 32 47 5 12 5 0 0 79 17 688
2017 Does not provide services to public 38 47 4 8 3 0 0 85 11 2775
2014 Provides services to public 37 41 8 11 3 0 0 78 15 701
2014 Does not provide services to public 38 45 5 8 4 0 0 83 12 2696
2011 Provides services to public 38 44 5 9 4 0 0 83 13 1178
2011 Does not provide services to public 38 46 4 8 3 0 0 84 12 3620
2008 Provides services to public 31 48 4 11 5 0 0 80 16 1298
2008 Does not provide services to public 32 47 5 12 4 0 0 79 16 2924

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 47 35 4 9 6 0 0 82 14 723
2019 Does not provide services to public 48 36 5 8 3 0 0 85 10 3102
2017 Provides services to public 41 38 7 10 5 0 0 79 14 684
2017 Does not provide services to public 48 34 5 9 4 0 0 82 13 2773
2014 Provides services to public 41 38 5 10 5 0 1 80 15 700
2014 Does not provide services to public 47 35 6 8 4 0 0 82 12 2696
2011 Provides services to public 43 37 8 9 3 0 0 80 12 1176
2011 Does not provide services to public 46 36 7 8 4 0 0 81 12 3608

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 53 33 7 4 3 0 0 86 7 719
2019 Does not provide services to public 54 34 6 4 2 0 0 88 6 3081
2017 Provides services to public 51 35 6 6 1 0 0 86 7 682
2017 Does not provide services to public 56 34 5 3 2 0 0 90 5 2764
2014 Provides services to public 45 39 7 7 2 0 0 84 9 699
2014 Does not provide services to public 52 35 6 4 2 0 0 88 6 2694

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 66 21 3 7 2 0 1 87 9 719
2019 Does not provide services to public 73 16 4 4 2 0 1 91 6 3107
2017 Provides services to public 68 18 5 6 3 0 0 86 9 685
2017 Does not provide services to public 73 15 4 4 2 0 2 89 6 2772
2014 Provides services to public 63 20 4 8 3 0 2 85 11 701
2014 Does not provide services to public 67 18 5 6 2 0 2 87 8 2695
2011 Provides services to public 67 18 4 5 3 0 3 87 8 1176
2011 Does not provide services to public 70 15 4 6 3 0 2 87 9 3624
2008 Provides services to public 67 16 4 6 4 0 2 85 10 1299
2008 Does not provide services to public 71 16 4 5 3 0 2 88 8 2922

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 67 15 8 5 2 0 2 84 8 723
2019 Does not provide services to public 73 13 5 3 2 0 4 89 5 3109
2017 Provides services to public 69 15 7 5 3 0 2 86 7 685
2017 Does not provide services to public 73 12 5 4 2 1 4 89 6 2772
2014 Provides services to public 70 12 6 4 3 0 4 86 7 701
2014 Does not provide services to public 73 12 4 4 2 0 4 89 6 2695
2011 Provides services to public 68 15 5 4 3 0 4 88 7 1177
2011 Does not provide services to public 71 14 4 5 3 0 3 88 7 3617
2008 Provides services to public 64 12 6 4 5 0 8 83 10 1300
2008 Does not provide services to public 69 12 5 3 3 1 7 88 7 2926

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 78 10 5 2 2 0 2 91 4 711
2019 Does not provide services to public 82 10 3 1 1 0 3 95 3 3097
2017 Provides services to public 78 14 3 2 2 0 2 94 4 688
2017 Does not provide services to public 81 11 3 2 1 0 3 95 3 2765
2014 Provides services to public 77 11 3 3 2 0 4 91 5 701
2014 Does not provide services to public 81 10 3 1 2 0 3 94 3 2698
2011 Provides services to public 75 12 4 1 2 0 4 91 4 1175
2011 Does not provide services to public 79 10 3 2 2 0 3 93 4 3617
2008 Provides services to public 74 9 4 2 3 1 7 90 6 1298
2008 Does not provide services to public 80 8 2 2 2 1 6 94 4 2920

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 43 24 15 7 3 8 1 73 11 720
2019 Does not provide services to public 40 20 12 5 5 15 4 73 12 3110

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 30 48 9 6 3 1 2 81 10 721
2019 Does not provide services to public 33 45 8 6 3 2 2 82 10 3104

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 46 31 9 3 3 6 2 85 6 718
2019 Does not provide services to public 53 26 8 3 2 6 3 87 4 3099

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 15 85 718
2019 Does not provide services to public 12 88 3109
2018 Provides services to public 15 85 547
2018 Does not provide services to public 14 86 2317

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 55 45 103
2019 Does not provide services to public 54 46 396
2018 Provides services to public 61 39 86
2018 Does not provide services to public 59 41 332

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 54 46 103
2019 Does not provide services to public 57 43 396
2018 Provides services to public 55 45 86
2018 Does not provide services to public 55 45 332

Question 59c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 12 88 103
2019 Does not provide services to public 9 91 396
2018 Provides services to public 12 88 86
2018 Does not provide services to public 7 93 332

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 86
2018 Does not provide services to public 0 100 332

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 4 96 103
2019 Does not provide services to public 5 95 396
2018 Provides services to public 8 92 86
2018 Does not provide services to public 5 95 332

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 6 94 103
2019 Does not provide services to public 3 97 396
2018 Provides services to public 14 86 86
2018 Does not provide services to public 3 97 332

Question 59g. From whom did you experience harassment on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 12 88 103
2019 Does not provide services to public 4 96 396
2018 Provides services to public 6 94 86
2018 Does not provide services to public 3 97 332

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 44 56 103
2019 Does not provide services to public 34 66 393
2018 Provides services to public 40 60 86
2018 Does not provide services to public 42 58 331

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 43 57 103
2019 Does not provide services to public 41 59 393
2018 Provides services to public 39 61 86
2018 Does not provide services to public 42 58 331

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 45 55 103
2019 Does not provide services to public 47 53 393
2018 Provides services to public 49 51 86
2018 Does not provide services to public 46 54 331

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 41 59 103
2019 Does not provide services to public 37 63 393
2018 Provides services to public 53 47 86
2018 Does not provide services to public 36 64 331

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 32 68 103
2019 Does not provide services to public 36 64 393
2018 Provides services to public 45 55 86
2018 Does not provide services to public 31 69 331

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 52 48 103
2019 Does not provide services to public 52 48 393
2018 Provides services to public 47 53 86
2018 Does not provide services to public 52 48 331

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 31 69 103
2019 Does not provide services to public 31 69 393
2018 Provides services to public 36 64 86
2018 Does not provide services to public 30 70 331

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 103
2019 Does not provide services to public 1 99 393

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 10 90 86
2018 Does not provide services to public 7 93 331

Question 60j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 8 92 103
2019 Does not provide services to public 12 88 393
2018 Provides services to public 12 88 86
2018 Does not provide services to public 9 91 331

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 54 46 103
2019 Does not provide services to public 46 54 393
2018 Provides services to public 38 62 86
2018 Does not provide services to public 43 57 331

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 33 67 103
2019 Does not provide services to public 26 74 393
2018 Provides services to public 24 76 86
2018 Does not provide services to public 30 70 331

Question 60m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 12 88 103
2019 Does not provide services to public 12 88 393
2018 Provides services to public 14 86 86
2018 Does not provide services to public 15 85 331

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 59 41 101
2019 Does not provide services to public 52 48 389
2018 Provides services to public 52 48 86
2018 Does not provide services to public 52 48 332

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 33 67 101
2019 Does not provide services to public 24 76 389
2018 Provides services to public 24 76 86
2018 Does not provide services to public 23 77 332

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 13 87 101
2019 Does not provide services to public 7 93 389
2018 Provides services to public 9 91 86
2018 Does not provide services to public 11 89 332

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 21 79 101
2019 Does not provide services to public 19 81 389
2018 Provides services to public 18 82 86
2018 Does not provide services to public 17 83 332

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 10 90 101
2019 Does not provide services to public 8 92 389
2018 Provides services to public 9 91 86
2018 Does not provide services to public 7 93 332

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 7 93 101
2019 Does not provide services to public 6 94 389
2018 Provides services to public 8 92 86
2018 Does not provide services to public 4 96 332

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 16 84 101
2019 Does not provide services to public 11 89 389
2018 Provides services to public 7 93 86
2018 Does not provide services to public 12 88 332

Question 61h. What action(s) did you take to address the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 6 94 101
2019 Does not provide services to public 11 89 389
2018 Provides services to public 18 82 86
2018 Does not provide services to public 10 90 332

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 20 80 101
2019 Does not provide services to public 31 69 389
2018 Provides services to public 22 78 86
2018 Does not provide services to public 28 72 332

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 12 88 94
2019 Does not provide services to public 10 90 367

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 18 82 94
2019 Does not provide services to public 26 74 367
2018 Provides services to public 14 86 80
2018 Does not provide services to public 21 79 319

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 12 88 94
2019 Does not provide services to public 10 90 367

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 9 91 94
2019 Does not provide services to public 8 92 367

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 10 90 94
2019 Does not provide services to public 10 90 367
2018 Provides services to public 6 94 80
2018 Does not provide services to public 11 89 319

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 5 95 94
2019 Does not provide services to public 9 91 367
2018 Provides services to public 13 87 80
2018 Does not provide services to public 7 93 319

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 5 95 80
2018 Does not provide services to public 6 94 319

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 9 91 94
2019 Does not provide services to public 11 89 367
2018 Provides services to public 9 91 80
2018 Does not provide services to public 14 86 319

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 8 92 94
2019 Does not provide services to public 14 86 367
2018 Provides services to public 15 85 80
2018 Does not provide services to public 9 91 319

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 27 73 94
2019 Does not provide services to public 28 72 367
2018 Provides services to public 25 75 80
2018 Does not provide services to public 31 69 319

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 6 94 80
2018 Does not provide services to public 9 91 319

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 35 65 94
2019 Does not provide services to public 43 57 367
2018 Provides services to public 44 56 80
2018 Does not provide services to public 49 51 319

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 61 39 94
2019 Does not provide services to public 56 44 367
2018 Provides services to public 66 34 80
2018 Does not provide services to public 54 46 319

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 8 92 80
2018 Does not provide services to public 3 97 319

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 14 86 94
2019 Does not provide services to public 13 87 367
2018 Provides services to public 16 84 80
2018 Does not provide services to public 13 87 319

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 21 79 717
2019 Does not provide services to public 17 83 3100

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 18 20 18 10 7 22 5 52 23 718
2019 Does not provide services to public 17 17 18 8 7 24 9 51 22 3107
2018 Provides services to public 18 19 20 10 9 18 6 49 24 547
2018 Does not provide services to public 16 20 20 8 8 24 4 49 23 2318
2017 Provides services to public 16 22 19 8 9 21 6 52 23 686
2017 Does not provide services to public 18 19 16 7 7 25 8 55 21 2774
2014 Provides services to public 16 22 18 8 8 22 5 52 22 699
2014 Does not provide services to public 15 19 18 6 7 29 6 52 19 2697

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 35 31 15 7 4 7 1 72 12 720
2019 Does not provide services to public 34 33 14 7 5 7 1 73 12 3106
2018 Provides services to public 34 30 18 7 5 5 2 68 13 547
2018 Does not provide services to public 29 34 16 8 5 7 0 69 14 2314
2017 Provides services to public 28 35 18 8 5 7 1 67 14 684
2017 Does not provide services to public 32 33 15 6 5 8 1 72 12 2771
2014 Provides services to public 25 29 22 6 6 11 1 62 13 700
2014 Does not provide services to public 27 35 17 6 4 11 1 70 11 2695
2011 Provides services to public 29 38 17 6 3 7 1 72 10 1179
2011 Does not provide services to public 29 39 16 6 3 7 0 73 9 3620

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 9 91 720
2019 Does not provide services to public 7 93 3107
2018 Provides services to public 9 91 546
2018 Does not provide services to public 6 94 2311

Question 67a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 30 70 58
2019 Does not provide services to public 40 60 212
2018 Provides services to public 46 54 49
2018 Does not provide services to public 39 61 146

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 72 28 58
2019 Does not provide services to public 76 24 212
2018 Provides services to public 69 31 49
2018 Does not provide services to public 77 23 146

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 58
2019 Does not provide services to public 0 100 212
2018 Provides services to public 0 100 49
2018 Does not provide services to public 0 100 146

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 7 93 58
2019 Does not provide services to public 6 94 212

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 10 90 58
2019 Does not provide services to public 3 97 212

Question 67g. From whom did you experience discrimination on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 10 90 49
2018 Does not provide services to public 5 95 146

Question 68a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 36 64 57
2019 Does not provide services to public 22 78 206
2018 Provides services to public 29 71 49
2018 Does not provide services to public 22 78 146

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 30 70 57
2019 Does not provide services to public 17 83 206
2018 Provides services to public 21 79 49
2018 Does not provide services to public 19 81 146

Question 68c. Please indicate the type of discrimination you experienced. Colour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 25 75 57
2019 Does not provide services to public 11 89 206
2018 Provides services to public 19 81 49
2018 Does not provide services to public 12 88 146

Question 68d. Please indicate the type of discrimination you experienced. Religion

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 10 90 57
2019 Does not provide services to public 4 96 206

Question 68e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 24 76 57
2019 Does not provide services to public 35 65 206
2018 Provides services to public 27 73 49
2018 Does not provide services to public 35 65 146

Question 68f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 28 72 57
2019 Does not provide services to public 37 63 206
2018 Provides services to public 37 63 49
2018 Does not provide services to public 28 72 146

Question 68i. Please indicate the type of discrimination you experienced. Marital status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 8 92 57
2019 Does not provide services to public 8 92 206

Question 68j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 13 87 57
2019 Does not provide services to public 13 87 206
2018 Provides services to public 15 85 49
2018 Does not provide services to public 12 88 146

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 49
2018 Does not provide services to public 0 100 146

Question 68l. Please indicate the type of discrimination you experienced. Disability

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 12 88 57
2019 Does not provide services to public 11 89 206
2018 Provides services to public 20 80 49
2018 Does not provide services to public 13 87 146

Question 68n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 20 80 57
2019 Does not provide services to public 14 86 206
2018 Provides services to public 17 83 49
2018 Does not provide services to public 14 86 146

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 29 71 57
2019 Does not provide services to public 30 70 204
2018 Provides services to public 27 73 49
2018 Does not provide services to public 23 77 146

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 16 84 57
2019 Does not provide services to public 14 86 204

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 9 91 57
2019 Does not provide services to public 5 95 204

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 18 82 57
2019 Does not provide services to public 15 85 204
2018 Provides services to public 22 78 49
2018 Does not provide services to public 12 88 146

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 11 89 57
2019 Does not provide services to public 8 92 204

Question 69h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 11 89 49
2018 Does not provide services to public 6 94 146

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 40 60 57
2019 Does not provide services to public 52 48 204
2018 Provides services to public 55 45 49
2018 Does not provide services to public 56 44 146

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 11 89 44
2018 Does not provide services to public 14 86 140

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 44
2018 Does not provide services to public 5 95 140

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 44
2018 Does not provide services to public 3 97 140

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 16 84 44
2018 Does not provide services to public 18 82 140

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 13 87 44
2018 Does not provide services to public 11 89 140

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 45 55 44
2018 Does not provide services to public 25 75 140

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 49 51 44
2018 Does not provide services to public 39 61 140

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 69 31 44
2018 Does not provide services to public 62 38 140

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 19 81 44
2018 Does not provide services to public 15 85 140

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 11 89 715
2019 Does not provide services to public 10 90 3098

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 20 20 21 4 3 27 4 59 10 721
2019 Does not provide services to public 20 17 20 4 4 28 8 57 12 3109
2018 Provides services to public 21 21 21 5 5 23 5 58 13 546
2018 Does not provide services to public 19 19 23 3 3 28 5 56 10 2317
2017 Provides services to public 18 23 21 3 3 26 7 60 9 685
2017 Does not provide services to public 19 19 17 3 3 32 7 64 9 2771
2014 Provides services to public 17 19 23 3 3 29 6 57 8 700
2014 Does not provide services to public 16 19 19 3 2 34 6 59 9 2697

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 37 31 17 3 3 8 0 74 7 719
2019 Does not provide services to public 37 31 14 4 3 9 1 76 8 3104
2018 Provides services to public 34 32 20 3 4 6 2 71 8 547
2018 Does not provide services to public 33 34 18 4 2 8 1 73 7 2314
2017 Provides services to public 32 37 14 3 3 10 1 77 6 683
2017 Does not provide services to public 36 34 14 3 2 10 1 79 5 2763
2014 Provides services to public 29 33 19 4 2 12 2 72 6 700
2014 Does not provide services to public 30 34 18 4 2 13 1 74 6 2697
2011 Provides services to public 33 38 16 5 1 7 0 77 6 1177
2011 Does not provide services to public 34 38 14 3 2 9 0 78 6 3616

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 16 84 721
2019 Does not provide services to public 12 88 3106
2017 Provides services to public 18 82 682
2017 Does not provide services to public 13 87 2772
2014 Provides services to public 14 86 698
2014 Does not provide services to public 12 88 2692

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 77 23 113
2019 Does not provide services to public 79 21 407
2017 Provides services to public 75 25 126
2017 Does not provide services to public 79 21 395
2014 Provides services to public 80 20 106
2014 Does not provide services to public 74 26 322

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 52 29 5 7 5 2 0 83 12 88
2019 Does not provide services to public 50 32 6 7 3 1 1 84 10 329
2017 Provides services to public 40 36 3 9 8 0 3 79 18 97
2017 Does not provide services to public 52 34 4 7 3 1 1 86 10 317
2014 Provides services to public 41 42 6 7 5 0 0 83 11 84
2014 Does not provide services to public 53 32 6 6 3 0 0 85 9 252
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 58 24 8 4 5 0 1 82 9 722
2019 Does not provide services to public 61 24 8 3 3 1 0 86 6 3105
2018 Provides services to public 52 24 9 5 8 1 1 77 13 546
2018 Does not provide services to public 53 27 10 5 4 1 0 80 9 2301
2017 Provides services to public 54 25 10 4 5 1 0 81 9 687
2017 Does not provide services to public 56 25 9 4 5 2 0 83 8 2775

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 17 46 15 12 6 1 1 65 19 221
2019 Does not provide services to public 18 45 17 11 4 3 3 66 16 885

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 32 43 14 6 3 2 0 77 9 719
2019 Does not provide services to public 33 43 13 6 3 2 0 79 8 3100
2018 Provides services to public 33 44 12 6 4 1 0 78 10 540
2018 Does not provide services to public 30 44 13 7 3 3 0 77 10 2314
2017 Provides services to public 26 45 13 7 5 3 0 73 13 687
2017 Does not provide services to public 25 45 14 8 4 4 0 73 12 2768

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 24 38 18 10 8 1 1 64 18 719
2019 Does not provide services to public 28 37 17 11 5 2 0 67 16 3113
2018 Provides services to public 24 37 18 11 8 1 0 62 19 547
2018 Does not provide services to public 24 38 18 11 7 1 0 63 18 2320
2017 Provides services to public 16 41 19 13 9 2 0 59 22 687
2017 Does not provide services to public 21 41 17 12 7 2 0 63 19 2772

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 25 29 22 10 14 0 0 55 23 719
2019 Does not provide services to public 27 29 22 10 11 0 1 56 22 3107
2018 Provides services to public 24 28 19 13 15 0 1 52 29 548
2018 Does not provide services to public 23 28 21 13 14 0 1 51 27 2313
2017 Provides services to public 20 27 21 12 18 1 1 48 31 686
2017 Does not provide services to public 24 27 20 14 14 0 1 51 28 2769

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 20 30 25 15 9 0 0 50 24 721
2019 Does not provide services to public 26 30 24 13 6 0 1 57 19 3108
2018 Provides services to public 22 27 26 14 10 0 0 49 25 548
2018 Does not provide services to public 20 30 26 15 8 0 0 51 23 2313
2017 Provides services to public 19 30 25 15 9 0 1 49 25 687
2017 Does not provide services to public 22 32 26 12 7 0 1 54 19 2768

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 28 31 22 10 7 1 1 60 18 718
2019 Does not provide services to public 37 32 18 8 4 0 1 70 12 3093
2018 Provides services to public 26 32 24 11 5 0 1 59 16 546
2018 Does not provide services to public 29 34 21 10 5 0 1 63 15 2304
2017 Provides services to public 24 32 22 13 7 1 1 57 20 681
2017 Does not provide services to public 31 33 20 9 5 1 2 66 14 2764

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 25 27 21 14 12 1 1 52 26 719
2019 Does not provide services to public 31 26 20 12 10 1 1 58 22 3095
2018 Provides services to public 26 26 21 15 12 0 1 52 27 543
2018 Does not provide services to public 24 26 23 14 11 0 1 50 26 2305
2017 Provides services to public 21 27 22 17 11 0 2 49 28 686
2017 Does not provide services to public 27 27 22 13 8 1 2 55 22 2769

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 45 26 13 7 4 0 4 75 11 721
2019 Does not provide services to public 52 24 12 5 3 0 4 79 8 3091
2018 Provides services to public 48 23 11 6 6 0 6 75 13 544
2018 Does not provide services to public 46 27 13 6 4 0 4 76 10 2302
2017 Provides services to public 41 26 13 7 4 1 9 73 12 684
2017 Does not provide services to public 45 27 12 5 3 1 6 78 9 2768

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 31 31 20 9 8 0 0 63 17 720
2019 Does not provide services to public 35 31 19 9 6 0 1 67 14 3105
2018 Provides services to public 35 27 19 9 9 1 1 62 18 545
2018 Does not provide services to public 30 30 20 11 7 0 0 61 18 2311
2017 Provides services to public 27 31 23 10 7 1 1 59 17 683
2017 Does not provide services to public 29 33 22 9 6 0 0 62 16 2764

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 30 35 21 9 5 1 1 65 14 718
2019 Does not provide services to public 36 34 18 6 4 1 1 71 10 3104
2018 Provides services to public 24 41 19 8 6 1 1 66 14 543
2018 Does not provide services to public 28 34 22 9 5 0 1 63 14 2312
2017 Provides services to public 24 34 23 11 6 1 2 59 18 682
2017 Does not provide services to public 31 34 20 8 4 1 2 67 13 2764

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 27 33 23 10 5 0 1 62 15 717
2019 Does not provide services to public 33 33 20 9 4 1 1 67 13 3104
2018 Provides services to public 23 40 21 10 5 1 1 64 15 541
2018 Does not provide services to public 27 34 22 10 5 0 1 62 16 2314
2017 Provides services to public 24 36 23 10 5 1 2 62 15 684
2017 Does not provide services to public 29 35 21 9 4 1 1 65 14 2760

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 31 34 19 10 5 0 1 65 16 718
2019 Does not provide services to public 36 32 17 9 5 0 0 69 14 3101
2018 Provides services to public 30 31 23 9 6 0 1 61 15 538
2018 Does not provide services to public 29 33 22 9 6 0 1 62 16 2309
2017 Provides services to public 29 32 21 9 6 0 1 62 16 684
2017 Does not provide services to public 31 32 20 10 5 1 1 64 15 2760

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 27 15 9 7 1 1 68 16 718
2019 Does not provide services to public 47 25 14 7 5 0 0 73 13 3099

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 34 34 17 8 6 0 1 69 14 716
2019 Does not provide services to public 42 32 16 6 3 0 1 75 9 3091
2018 Provides services to public 30 34 20 8 6 0 1 64 15 541
2018 Does not provide services to public 33 33 20 10 4 0 1 66 14 2301
2017 Provides services to public 28 35 19 11 5 0 2 65 16 682
2017 Does not provide services to public 33 35 18 8 3 1 1 70 12 2757

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 57 25 8 5 4 0 1 82 9 715
2019 Does not provide services to public 57 24 11 4 2 0 1 82 7 3096
2018 Provides services to public 53 26 11 4 4 0 2 80 9 537
2018 Does not provide services to public 52 26 12 5 3 0 1 79 8 2305
2017 Provides services to public 56 23 11 4 3 0 3 81 8 687
2017 Does not provide services to public 55 26 11 4 2 0 1 82 6 2769

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 73 12 5 3 1 1 5 90 5 717
2019 Does not provide services to public 77 11 4 1 1 1 4 93 3 3095
2018 Provides services to public 69 16 6 2 2 1 5 89 4 539
2018 Does not provide services to public 72 16 5 2 2 0 3 91 3 2302

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 69 13 9 3 4 1 1 84 7 715
2019 Does not provide services to public 72 13 6 4 3 0 1 86 7 3099
2018 Provides services to public 66 14 7 4 6 1 2 82 10 539
2018 Does not provide services to public 69 14 6 4 4 1 2 86 8 2297
2017 Provides services to public 65 16 8 4 4 0 3 84 8 686
2017 Does not provide services to public 73 12 6 3 3 0 2 87 6 2768

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 52 29 11 3 3 0 1 82 6 714
2019 Does not provide services to public 56 25 10 4 3 0 1 82 7 3096
2018 Provides services to public 48 26 15 6 4 0 0 75 10 542
2018 Does not provide services to public 48 29 13 5 4 0 1 78 9 2310
2017 Provides services to public 44 32 13 5 4 0 2 78 9 683
2017 Does not provide services to public 51 28 11 5 3 0 1 81 8 2770

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 57 21 9 6 5 1 1 79 11 714
2019 Does not provide services to public 62 19 9 4 5 0 1 82 9 3085
2018 Provides services to public 53 22 11 5 8 0 1 76 13 536
2018 Does not provide services to public 54 24 11 6 5 0 1 78 11 2303
2017 Provides services to public 53 23 10 5 6 0 2 78 11 688
2017 Does not provide services to public 59 21 9 5 4 0 1 81 9 2770

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 55 15 5 4 2 0 19 87 7 712
2019 Does not provide services to public 61 14 5 1 1 0 17 91 3 3071
2018 Provides services to public 51 12 6 3 2 0 26 85 7 539
2018 Does not provide services to public 54 15 7 3 1 0 21 87 4 2298
2017 Provides services to public 49 15 7 3 2 0 23 84 7 687
2017 Does not provide services to public 56 14 6 2 1 0 20 88 4 2755

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 66 22 5 3 1 1 2 91 4 713
2019 Does not provide services to public 77 13 4 1 1 0 4 94 2 3090
2018 Provides services to public 65 19 8 3 1 1 3 87 4 541
2018 Does not provide services to public 71 16 5 1 1 0 6 93 2 2304
2017 Provides services to public 66 21 5 2 1 0 5 91 3 679
2017 Does not provide services to public 71 15 4 1 1 1 7 93 2 2754

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 67 15 8 3 4 1 2 84 7 716
2019 Does not provide services to public 70 14 6 3 4 0 2 87 7 3096
2018 Provides services to public 61 19 9 3 5 0 4 83 9 542
2018 Does not provide services to public 67 17 6 4 4 0 3 87 7 2308
2017 Provides services to public 60 19 7 4 5 1 4 83 9 684
2017 Does not provide services to public 62 20 8 4 3 1 3 85 7 2770

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 52 29 11 4 2 1 2 83 6 714
2019 Does not provide services to public 53 28 13 3 2 0 1 82 5 3084
2018 Provides services to public 47 33 13 3 2 0 2 82 5 542
2018 Does not provide services to public 47 31 14 4 2 0 1 79 7 2305
2017 Provides services to public 49 29 13 5 2 0 3 80 7 685
2017 Does not provide services to public 48 32 12 4 2 0 2 82 6 2765

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 15 36 33 13 4 0 0 51 16 722
2019 Does not provide services to public 21 37 29 10 3 0 0 58 13 3114
2018 Provides services to public 14 32 35 14 5 0 0 46 19 547
2018 Does not provide services to public 16 34 33 12 4 0 0 51 17 2319
2017 Provides services to public 11 29 38 15 5 0 1 41 21 688
2017 Does not provide services to public 13 36 36 12 4 0 0 49 15 2770

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 7 20 41 23 8 0 0 32 27 717
2019 Does not provide services to public 7 17 37 25 14 0 0 40 23 3094
2018 Provides services to public 7 21 38 22 11 0 0 34 28 543
2018 Does not provide services to public 8 16 41 24 11 0 0 35 24 2299
2017 Provides services to public 7 20 43 22 8 1 1 30 27 685
2017 Does not provide services to public 7 16 39 25 12 0 0 38 23 2766
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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 27 29 22 10 9 3 0 28 72 719
2019 Does not provide services to public 25 34 19 10 8 3 1 26 74 3102
2018 Provides services to public 30 27 22 10 10 1 0 31 69 548
2018 Does not provide services to public 30 29 17 11 9 2 1 31 69 2322
2017 Provides services to public 30 23 19 10 14 3 1 32 68 685
2017 Does not provide services to public 30 24 19 11 10 5 1 32 68 2775

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 53 47 503
2019 Does not provide services to public 55 45 2230

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 47 53 488
2019 Does not provide services to public 50 50 2190
2018 Provides services to public 35 65 374
2018 Does not provide services to public 36 64 1579

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 46 16 13 8 9 2 7 68 18 711
2019 Does not provide services to public 47 19 11 7 6 2 9 73 14 3063
2018 Provides services to public 43 19 12 9 8 2 7 68 20 544
2018 Does not provide services to public 46 16 12 9 7 2 9 69 18 2318

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 13 30 16 19 14 2 7 47 37 494
2019 Does not provide services to public 15 26 18 16 15 2 7 46 34 2185
2018 Provides services to public 16 23 15 20 19 1 5 42 42 374
2018 Does not provide services to public 12 26 16 19 21 1 5 40 43 1586
2017 Provides services to public 13 24 17 17 20 2 7 41 40 445
2017 Does not provide services to public 14 26 16 16 17 3 8 45 37 1758

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 6 18 15 21 30 1 8 27 57 492
2019 Does not provide services to public 8 18 18 19 26 3 9 29 51 2182
2018 Provides services to public 8 14 15 21 37 2 3 23 61 374
2018 Does not provide services to public 4 16 16 21 37 2 5 21 62 1585
2017 Provides services to public 4 12 11 18 45 3 6 18 70 444
2017 Does not provide services to public 3 11 14 20 42 3 7 16 68 1758
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