2019 Public Service Employee Survey Results by Theme for Agriculture and Agri-Food Canada by Question 90. Are you currently a shift worker?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 50 32 10 6 2 0 0 82 8 139
2019 Non-shift worker 39 41 10 6 4 0 0 79 10 3658
2018 Shift worker 35 40 13 5 7 0 0 75 12 57
2018 Non-shift worker 34 43 11 7 4 0 0 77 11 2809
2017 Shift worker 37 43 8 7 5 0 0 80 12 119
2017 Non-shift worker 36 44 9 7 4 0 0 80 11 3343
2014 Shift worker 42 47 6 3 2 0 0 89 5 94
2014 Non-shift worker 31 44 11 9 5 0 0 75 14 3310
2011 Shift worker 42 35 13 6 3 1 0 78 9 211
2011 Non-shift worker 36 42 10 8 4 0 0 78 12 4564
2008 Shift worker 35 38 18 9 0 0 1 73 9 140
2008 Non-shift worker 32 43 11 9 5 0 0 76 14 4056

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 32 42 15 8 3 0 0 74 11 139
2019 Non-shift worker 36 36 11 11 6 0 0 72 17 3657
2018 Shift worker 30 45 11 6 7 0 0 76 14 56
2018 Non-shift worker 29 40 12 10 8 0 0 70 18 2810
2017 Shift worker 38 39 10 4 9 0 0 77 13 118
2017 Non-shift worker 31 39 12 10 7 0 0 70 17 3338

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 50 34 10 5 0 0 0 84 6 138
2019 Non-shift worker 53 33 9 3 2 0 0 86 5 3637
2018 Shift worker 44 40 10 0 6 0 0 84 6 54
2018 Non-shift worker 51 35 8 4 2 0 0 87 5 2797
2017 Shift worker 53 32 9 3 3 0 0 85 6 119
2017 Non-shift worker 54 34 8 3 1 0 0 88 4 3331
2014 Shift worker 66 29 3 1 0 0 0 96 1 94
2014 Non-shift worker 60 28 8 3 1 0 0 88 4 3307
2011 Shift worker 59 33 6 2 0 0 0 92 2 211
2011 Non-shift worker 58 31 7 3 1 0 0 89 4 4561

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 55 29 10 3 3 0 0 84 6 138
2019 Non-shift worker 46 38 9 5 2 0 0 84 8 3658
2018 Shift worker 46 31 17 0 6 0 0 77 6 56
2018 Non-shift worker 39 42 10 5 3 0 0 81 8 2811
2017 Shift worker 47 35 9 4 3 0 1 83 8 118
2017 Non-shift worker 44 39 9 5 3 0 0 83 8 3328
2014 Shift worker 46 44 7 3 1 0 0 90 4 94
2014 Non-shift worker 40 39 12 6 3 0 0 79 9 3308
2011 Shift worker 52 33 10 3 1 0 0 86 5 212
2011 Non-shift worker 42 41 9 5 2 0 0 83 8 4565
2008 Shift worker 43 42 11 3 1 0 1 85 4 140
2008 Non-shift worker 39 43 8 6 3 0 0 82 10 4085

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 56 27 10 4 2 0 0 83 7 138
2019 Non-shift worker 43 33 12 6 4 0 0 77 11 3654
2018 Shift worker 53 27 8 6 5 0 0 81 11 57
2018 Non-shift worker 37 34 16 7 6 0 0 71 13 2804
2017 Shift worker 51 28 13 4 4 0 1 79 8 118
2017 Non-shift worker 39 34 15 7 5 0 0 73 12 3339
2014 Shift worker 44 35 17 2 2 1 0 79 3 94
2014 Non-shift worker 26 34 17 13 8 1 0 61 22 3308
2011 Shift worker 34 37 18 8 3 0 0 72 11 213
2011 Non-shift worker 27 36 19 11 6 1 0 64 17 4566

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 55 29 11 4 2 0 0 83 5 139
2019 Non-shift worker 41 36 12 6 4 0 0 77 11 3638
2018 Shift worker 46 35 10 4 5 0 0 81 8 56
2018 Non-shift worker 36 36 15 8 5 0 0 72 13 2787
2017 Shift worker 53 28 11 5 3 0 0 81 8 119
2017 Non-shift worker 38 36 13 8 4 0 0 74 13 3335
2014 Shift worker 35 43 15 5 1 1 0 78 6 94
2014 Non-shift worker 25 36 17 14 7 1 0 61 21 3305
2011 Shift worker 31 38 16 12 2 0 0 70 14 213
2011 Non-shift worker 26 38 17 13 6 1 0 64 19 4563
2008 Shift worker 25 36 22 11 4 1 1 62 15 140
2008 Non-shift worker 19 39 17 16 9 0 0 58 25 4088

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 33 29 24 2 4 7 1 67 6 139
2019 Non-shift worker 37 26 18 9 6 3 1 66 15 3656
2018 Shift worker 33 23 25 0 13 4 1 60 14 56
2018 Non-shift worker 32 29 20 9 6 3 1 63 16 2812
2017 Shift worker 40 14 23 4 6 9 2 62 12 119
2017 Non-shift worker 34 27 19 9 6 5 1 64 16 3337
2014 Shift worker 18 19 20 17 4 10 12 47 27 94
2014 Non-shift worker 28 27 19 12 8 4 2 59 21 3309
2011 Shift worker 29 32 21 10 4 3 1 63 14 213
2011 Non-shift worker 30 27 18 12 7 4 1 61 20 4568
2008 Shift worker 28 31 13 11 4 11 2 68 17 141
2008 Non-shift worker 20 31 19 14 9 5 1 54 25 4090
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 36 32 17 5 5 1 6 72 10 139
2019 Non-shift worker 48 27 14 5 3 1 3 78 8 3649

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 64 25 6 5 0 0 0 89 5 139
2019 Non-shift worker 50 27 11 6 4 1 1 79 10 3656
2018 Shift worker 49 27 12 4 6 0 1 77 11 57
2018 Non-shift worker 45 29 12 8 4 1 1 76 12 2800
2017 Shift worker 57 26 6 3 6 0 0 84 9 119
2017 Non-shift worker 47 29 11 6 5 2 0 77 11 3340
2014 Shift worker 51 34 12 1 2 1 0 85 3 94
2014 Non-shift worker 42 32 12 8 4 2 0 75 12 3308
2011 Shift worker 49 34 10 3 2 1 0 85 5 212
2011 Non-shift worker 43 31 12 7 5 2 1 76 12 4560
2008 Shift worker 34 40 10 6 6 2 1 77 13 141
2008 Non-shift worker 36 30 13 10 8 2 1 68 19 4092

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 49 35 9 6 1 1 0 84 7 138
2019 Non-shift worker 45 31 10 9 4 0 1 77 13 3638
2018 Shift worker 46 36 8 1 9 0 1 82 10 57
2018 Non-shift worker 40 32 11 10 5 0 1 73 16 2797
2017 Shift worker 52 30 8 3 8 0 0 81 11 119
2017 Non-shift worker 43 32 10 9 5 0 0 76 14 3338
2014 Shift worker 47 35 7 8 1 1 0 83 9 94
2014 Non-shift worker 38 34 12 10 5 1 0 72 15 3310
2011 Shift worker 43 35 10 8 4 0 0 78 12 212
2011 Non-shift worker 37 36 10 10 6 1 0 74 16 4565
2008 Shift worker 34 42 7 8 6 1 1 77 15 141
2008 Non-shift worker 31 34 11 12 11 1 0 65 23 4088

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 57 32 7 4 0 0 0 89 4 139
2019 Non-shift worker 53 28 9 6 4 0 0 81 10 3658
2018 Shift worker 51 33 7 2 6 0 1 84 9 57
2018 Non-shift worker 46 28 11 8 6 0 0 75 14 2806
2017 Shift worker 61 22 7 3 7 0 0 83 10 118
2017 Non-shift worker 50 27 10 7 6 0 0 78 13 3332
2014 Shift worker 67 23 5 3 2 0 0 90 5 94
2014 Non-shift worker 47 29 11 8 5 0 0 76 13 3311

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 43 30 12 4 2 8 1 81 6 139
2019 Non-shift worker 32 32 14 8 5 8 1 70 14 3650
2018 Shift worker 42 29 18 3 3 5 0 75 6 57
2018 Non-shift worker 27 33 17 10 6 7 0 65 17 2819
2017 Shift worker 35 35 8 3 8 10 1 79 12 119
2017 Non-shift worker 30 32 15 8 6 8 0 68 16 3340
2014 Shift worker 42 31 9 4 3 11 0 82 7 94
2014 Non-shift worker 23 33 18 10 6 11 0 62 18 3306
2011 Shift worker 25 32 17 11 4 12 0 64 17 210
2011 Non-shift worker 23 31 20 10 7 9 1 59 19 4558

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 42 31 13 5 4 5 1 77 9 139
2019 Non-shift worker 30 32 15 11 7 4 1 65 19 3641
2018 Shift worker 32 36 14 7 8 2 0 70 15 57
2018 Non-shift worker 24 32 19 12 10 3 0 58 23 2806
2017 Shift worker 32 35 13 5 9 6 0 71 15 117
2017 Non-shift worker 27 33 16 12 8 3 0 63 20 3337
2014 Shift worker 41 20 14 18 4 2 1 63 22 94
2014 Non-shift worker 18 32 19 16 12 3 0 51 29 3305
2011 Shift worker 19 40 21 9 6 6 0 62 15 210
2011 Non-shift worker 17 30 21 15 13 3 0 49 29 4558
2008 Shift worker 19 30 26 10 11 3 1 52 21 141
2008 Non-shift worker 14 27 20 18 18 2 0 42 38 4090

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 29 34 16 7 5 8 1 69 14 138
2019 Non-shift worker 21 29 19 16 8 7 1 54 26 3634
2018 Shift worker 23 34 19 10 10 3 0 59 21 57
2018 Non-shift worker 17 29 20 17 11 6 0 49 29 2810
2017 Shift worker 23 32 23 6 8 8 0 60 15 119
2017 Non-shift worker 20 31 19 15 8 6 0 54 26 3342
2014 Shift worker 35 18 11 22 11 4 0 55 34 94
2014 Non-shift worker 13 27 22 19 14 6 0 42 35 3304
2011 Shift worker 13 31 27 11 8 11 0 49 21 212
2011 Non-shift worker 10 30 20 22 13 5 0 42 37 4565
2008 Shift worker 5 27 29 21 11 6 1 34 34 141
2008 Non-shift worker 6 23 19 25 21 5 0 31 49 4087

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 28 35 18 9 4 5 1 67 14 139
2019 Non-shift worker 20 32 17 17 9 4 1 55 27 3639
2018 Shift worker 20 42 11 18 9 0 0 62 27 57
2018 Non-shift worker 15 32 20 18 11 3 0 49 30 2817
2017 Shift worker 32 30 13 7 9 6 2 68 17 119
2017 Non-shift worker 19 34 18 15 10 4 0 56 25 3338
2014 Shift worker 34 28 13 5 11 10 0 68 17 94
2014 Non-shift worker 12 32 21 19 13 2 0 46 33 3304
2011 Shift worker 14 42 21 10 8 6 0 59 19 211
2011 Non-shift worker 12 33 18 21 13 3 0 46 35 4563
2008 Shift worker 14 35 22 16 9 3 1 51 26 141
2008 Non-shift worker 9 31 18 24 15 2 0 40 41 4090
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 31 45 12 9 1 0 0 77 11 139
2019 Non-shift worker 31 37 13 12 7 0 0 68 19 3656
2018 Shift worker 34 32 19 4 11 0 0 66 15 57
2018 Non-shift worker 26 36 16 13 9 0 0 62 22 2819
2017 Shift worker 35 37 10 7 8 1 1 74 15 119
2017 Non-shift worker 29 37 14 12 8 1 0 66 21 3337
2014 Shift worker 45 21 21 9 3 0 0 66 12 94
2014 Non-shift worker 22 34 18 15 10 0 0 56 26 3309
2011 Shift worker 27 41 17 10 5 0 0 68 15 213
2011 Non-shift worker 23 39 15 14 9 0 0 62 23 4567

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 38 41 13 7 1 0 0 79 8 137
2019 Non-shift worker 33 43 11 9 4 0 0 76 13 3635
2018 Shift worker 32 37 16 10 5 0 0 68 15 56
2018 Non-shift worker 32 40 13 11 4 0 0 72 15 2819
2017 Shift worker 41 35 11 11 2 0 0 76 13 118
2017 Non-shift worker 32 43 11 10 4 0 0 76 14 3340

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 43 36 17 2 1 0 0 80 3 139
2019 Non-shift worker 43 31 11 9 5 0 1 75 14 3659
2018 Shift worker 45 39 4 4 6 0 1 85 10 57
2018 Non-shift worker 37 34 13 9 6 0 0 71 16 2809
2017 Shift worker 51 23 17 4 4 0 0 74 8 119
2017 Non-shift worker 40 35 10 8 6 0 0 76 14 3342
2014 Shift worker 57 27 10 5 1 0 1 85 5 94
2014 Non-shift worker 36 36 13 9 6 0 0 72 15 3312
2011 Shift worker 38 38 15 5 4 0 0 76 9 212
2011 Non-shift worker 35 36 12 10 6 0 0 72 16 4567
2008 Shift worker 27 32 17 11 7 2 4 63 19 139
2008 Non-shift worker 26 34 13 14 12 1 1 61 26 4091

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 41 45 9 4 1 0 0 86 5 138
2019 Non-shift worker 36 40 11 10 4 0 0 76 13 3646
2018 Shift worker 31 40 17 4 8 0 0 72 12 57
2018 Non-shift worker 28 45 11 11 4 0 1 73 15 2824
2017 Shift worker 42 33 13 9 3 0 0 75 13 119
2017 Non-shift worker 34 41 10 10 4 0 0 75 15 3337
2014 Shift worker 49 29 15 5 1 0 0 78 7 94
2014 Non-shift worker 27 39 13 14 7 0 0 67 21 3307
2011 Shift worker 27 41 17 8 4 0 2 70 12 213
2011 Non-shift worker 28 39 14 12 5 0 1 68 17 4559
2008 Shift worker 21 37 21 13 6 0 2 60 19 141
2008 Non-shift worker 22 42 16 13 6 0 1 65 19 4087

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 35 30 19 8 3 3 2 68 12 138
2019 Non-shift worker 23 31 18 14 11 3 0 56 26 3650
2018 Shift worker 31 27 24 12 3 3 0 60 15 56
2018 Non-shift worker 18 30 18 17 14 3 1 50 31 2809
2017 Shift worker 34 37 12 8 6 3 0 73 15 117
2017 Non-shift worker 23 33 16 14 11 3 1 58 26 3336
2014 Shift worker 34 31 13 15 2 3 1 68 18 94
2014 Non-shift worker 16 29 18 19 15 2 0 46 36 3305
2011 Shift worker 20 34 21 12 6 5 1 58 20 213
2011 Non-shift worker 19 33 17 16 13 2 1 53 29 4561
2008 Shift worker 12 30 27 21 7 1 2 44 29 140
2008 Non-shift worker 13 32 20 18 15 1 1 45 34 4088

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 29 23 14 8 11 6 9 61 22 139
2019 Non-shift worker 21 24 15 16 19 3 3 48 36 3661
2018 Shift worker 23 27 16 11 15 4 4 54 28 56
2018 Non-shift worker 17 25 14 17 23 1 3 44 41 2808
2017 Shift worker 26 27 18 7 13 2 7 58 22 118
2017 Non-shift worker 19 23 14 17 20 3 3 46 40 3340
2014 Shift worker 20 20 16 18 8 4 13 49 32 94
2014 Non-shift worker 12 20 15 18 31 2 2 34 51 3310
2011 Shift worker 14 27 19 14 17 4 5 45 35 213
2011 Non-shift worker 15 23 14 19 25 2 2 40 46 4560
2008 Shift worker 12 26 17 19 21 3 2 40 43 140
2008 Non-shift worker 12 25 14 20 26 2 1 39 48 4085

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 58 24 8 1 2 1 6 89 3 138
2019 Non-shift worker 51 25 12 4 3 1 4 80 7 3648

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 61 8 8 6 3 2 12 81 10 138
2019 Non-shift worker 57 12 7 4 5 2 13 81 11 3652

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 53 22 11 4 3 2 5 80 8 138
2019 Non-shift worker 46 24 15 7 3 2 4 74 11 3645

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 52 17 12 6 2 4 7 77 9 136
2019 Non-shift worker 44 21 14 8 5 3 5 71 14 3639

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 45 15 13 11 4 3 10 68 17 138
2019 Non-shift worker 44 14 12 10 11 3 6 64 23 3647

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 56 16 16 3 2 2 6 77 6 137
2019 Non-shift worker 63 16 8 3 2 2 5 85 6 3646

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 77 8 4 1 2 2 5 91 4 137
2019 Non-shift worker 75 9 4 2 3 3 4 90 5 3645

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 73 9 4 3 2 1 8 90 5 138
2019 Non-shift worker 79 7 2 1 1 2 8 95 2 3647

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 33 39 16 8 2 1 1 74 10 137
2019 Non-shift worker 35 38 12 9 5 0 0 74 14 3634
2018 Shift worker 29 39 20 5 4 0 4 70 9 55
2018 Non-shift worker 30 40 14 10 6 0 0 70 16 2805
2017 Shift worker 43 31 12 7 7 0 0 74 14 118
2017 Non-shift worker 33 42 11 9 5 0 0 75 14 3325
2014 Shift worker 28 35 17 12 1 0 6 68 13 94
2014 Non-shift worker 24 42 12 13 9 0 0 67 21 3310
2011 Shift worker 32 41 16 7 3 0 1 73 11 211
2011 Non-shift worker 33 41 11 10 5 0 0 74 15 4562

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 41 34 15 7 3 0 0 75 9 137
2019 Non-shift worker 40 35 13 7 5 0 0 75 12 3649
2018 Shift worker 33 40 17 0 7 0 3 75 7 56
2018 Non-shift worker 35 37 13 9 6 0 0 72 15 2801
2017 Shift worker 52 21 11 9 7 0 0 73 16 119
2017 Non-shift worker 39 37 12 7 5 0 0 76 12 3328
2014 Shift worker 45 32 17 4 2 0 0 78 5 94
2014 Non-shift worker 32 38 13 10 7 0 1 70 17 3311

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 43 38 10 7 2 0 0 81 9 137
2019 Non-shift worker 34 40 12 9 4 0 1 75 13 3611
2018 Shift worker 24 41 19 5 5 0 7 69 10 56
2018 Non-shift worker 29 39 14 11 5 1 1 69 17 2805
2017 Shift worker 47 25 14 6 6 1 0 73 12 119
2017 Non-shift worker 33 39 14 8 5 0 1 73 13 3328
2014 Shift worker 50 23 15 3 1 7 1 79 5 94
2014 Non-shift worker 27 38 15 11 7 0 1 66 19 3310
2011 Shift worker 33 48 13 3 1 1 2 83 4 212
2011 Non-shift worker 33 40 13 8 4 1 1 74 13 4563

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 24 37 19 7 2 6 4 68 11 139
2019 Non-shift worker 21 41 18 10 4 4 1 66 15 3658
2018 Shift worker 29 29 23 4 7 4 5 63 12 55
2018 Non-shift worker 17 36 23 12 7 5 0 56 20 2813
2017 Shift worker 27 30 19 9 5 8 1 63 16 119
2017 Non-shift worker 21 37 20 10 6 5 1 61 18 3337

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 50 32 9 4 4 0 2 83 8 139
2019 Non-shift worker 47 31 9 8 4 0 0 79 12 3644
2018 Shift worker 42 32 14 7 5 0 0 74 12 57
2018 Non-shift worker 41 35 11 8 4 0 1 78 12 2812
2017 Shift worker 60 16 15 4 3 1 2 77 7 118
2017 Non-shift worker 44 34 10 7 4 1 1 79 11 3329
2014 Shift worker 54 27 5 5 1 6 2 88 7 94
2014 Non-shift worker 40 34 12 8 5 0 1 75 13 3309
2011 Shift worker 42 37 12 5 1 1 2 82 6 212
2011 Non-shift worker 42 37 9 7 3 0 1 80 11 4564

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 52 34 10 3 2 0 0 85 5 138
2019 Non-shift worker 39 33 16 7 4 0 0 73 12 3631
2018 Shift worker 54 37 6 2 1 0 0 91 3 57
2018 Non-shift worker 36 34 17 8 5 0 0 70 13 2823
2017 Shift worker 56 32 7 2 0 2 1 91 2 119
2017 Non-shift worker 35 37 16 7 4 0 1 73 11 3339
2014 Shift worker 55 39 5 1 0 0 1 95 1 94
2014 Non-shift worker 33 36 17 8 4 0 1 70 13 3311
2011 Shift worker 43 36 11 6 2 1 1 81 8 213
2011 Non-shift worker 30 36 19 9 5 0 1 68 14 4565
2008 Shift worker 37 35 18 6 2 0 1 73 8 140
2008 Non-shift worker 25 37 21 11 5 0 1 63 15 4085

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 60 22 7 2 3 1 6 87 5 138
2019 Non-shift worker 59 20 7 4 3 3 4 84 8 3656
2017 Shift worker 57 19 5 2 8 3 6 84 11 119
2017 Non-shift worker 52 24 8 4 3 4 5 83 8 3339
2014 Shift worker 56 23 6 1 6 1 7 86 8 94
2014 Non-shift worker 49 26 8 4 4 3 6 82 9 3308
2011 Shift worker 46 28 12 4 4 3 2 79 9 212
2011 Non-shift worker 49 28 8 6 4 2 4 81 11 4563

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Shift worker 35 37 28 139
2019 Non-shift worker 29 38 33 3666
2018 Shift worker 37 37 26 57
2018 Non-shift worker 29 38 33 2820
2017 Shift worker 30 41 28 119
2017 Non-shift worker 28 40 32 3338
2014 Shift worker 30 37 33 94
2014 Non-shift worker 24 43 33 3308
2011 Shift worker 23 53 25 211
2011 Non-shift worker 26 44 29 4574

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Shift worker 5 9 12 1 72 1 45
2019 Non-shift worker 13 23 19 6 34 5 1020
2018 Shift worker 5 8 4 14 68 0 19
2018 Non-shift worker 18 22 19 5 31 5 745
2017 Shift worker 4 10 9 4 61 13 34
2017 Non-shift worker 16 19 21 5 34 5 885
2014 Shift worker 8 29 10 25 9999 29 26
2014 Non-shift worker 21 21 30 11 9999 17 783
2011 Shift worker 15 25 23 11 9999 27 48
2011 Non-shift worker 21 31 30 7 9999 11 1179
Top of Page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 39 36 16 3 5 1 0 76 8 139
2019 Non-shift worker 43 38 10 6 3 0 0 81 9 3642
2018 Shift worker 39 51 4 1 4 0 0 91 6 56
2018 Non-shift worker 41 42 9 5 2 0 0 84 7 2818
2017 Shift worker 41 37 13 7 2 0 0 78 9 119
2017 Non-shift worker 41 40 9 6 3 0 0 82 9 3337
2014 Shift worker 38 38 18 5 1 0 0 77 5 94
2014 Non-shift worker 33 42 13 7 4 1 0 76 11 3311
2011 Shift worker 29 47 14 6 3 1 0 77 9 212
2011 Non-shift worker 34 43 12 7 3 1 0 77 11 4569
2008 Shift worker 34 36 20 6 1 2 1 72 7 140
2008 Non-shift worker 34 42 12 7 5 1 0 76 12 4088

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 32 37 20 5 2 3 1 72 7 139
2019 Non-shift worker 26 44 17 9 3 2 0 71 12 3656
2018 Shift worker 26 50 15 5 3 1 0 77 8 56
2018 Non-shift worker 23 44 20 8 3 1 0 68 12 2803
2017 Shift worker 33 37 18 4 2 5 0 74 7 119
2017 Non-shift worker 27 44 17 7 3 2 0 72 11 3330
2014 Shift worker 47 34 9 5 1 3 0 84 7 94
2014 Non-shift worker 21 41 20 10 6 2 0 64 16 3306
2011 Shift worker 21 43 18 7 5 6 0 69 12 213
2011 Non-shift worker 20 40 19 13 6 2 0 61 20 4565

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 3 18 39 23 12 3 2 37 22 139
2019 Non-shift worker 7 19 37 24 11 1 1 35 27 3650
2018 Shift worker 5 17 28 36 12 3 0 49 22 56
2018 Non-shift worker 7 20 39 22 10 1 1 33 27 2812
2017 Shift worker 7 10 25 25 30 1 3 57 17 117
2017 Non-shift worker 6 18 39 22 11 1 3 34 25 3329
2014 Shift worker 3 25 33 20 11 0 7 33 31 93
2014 Non-shift worker 9 26 39 18 5 1 2 24 36 3300
2011 Shift worker 5 25 32 25 11 0 3 36 31 212
2011 Non-shift worker 10 25 38 17 7 1 2 24 36 4556
2008 Shift worker 7 29 31 24 6 1 2 31 37 140
2008 Non-shift worker 13 29 37 14 5 0 1 19 43 4078

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 4 10 20 26 27 8 5 61 16 139
2019 Non-shift worker 6 13 25 30 21 2 2 53 20 3645
2018 Shift worker 8 16 9 34 33 0 0 68 24 55
2018 Non-shift worker 7 14 28 28 17 3 2 48 22 2799
2017 Shift worker 2 10 15 21 42 4 5 70 13 118
2017 Non-shift worker 5 13 27 26 21 3 4 51 20 3322
2014 Shift worker 7 7 39 18 20 2 8 41 15 94
2014 Non-shift worker 14 22 31 19 9 3 2 29 38 3300
2011 Shift worker 8 16 28 27 14 4 2 45 26 211
2011 Non-shift worker 10 19 30 23 11 3 3 37 31 4549
2008 Shift worker 10 25 32 16 11 4 2 29 37 140
2008 Non-shift worker 18 24 30 17 8 1 2 25 44 4070

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 13 14 20 19 15 8 9 42 33 139
2019 Non-shift worker 17 25 27 15 11 1 3 28 44 3644
2018 Shift worker 17 22 22 20 10 8 1 33 43 56
2018 Non-shift worker 18 25 30 14 8 2 2 23 45 2807
2017 Shift worker 11 18 25 20 20 3 3 43 31 118
2017 Non-shift worker 17 26 28 13 10 2 4 25 46 3330
2014 Shift worker 17 19 25 14 14 2 8 31 41 93
2014 Non-shift worker 29 27 24 11 6 1 2 17 58 3300
2011 Shift worker 16 28 24 16 10 2 3 28 47 211
2011 Non-shift worker 24 27 27 12 6 1 3 19 54 4551
2008 Shift worker 18 35 25 12 5 2 2 18 56 140
2008 Non-shift worker 25 28 28 11 5 1 2 16 55 4070

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 6 6 20 34 28 1 5 66 13 137
2019 Non-shift worker 6 14 29 30 19 1 2 50 20 3639
2018 Shift worker 5 3 30 38 23 1 1 62 8 56
2018 Non-shift worker 6 15 33 29 15 1 1 45 22 2795
2017 Shift worker 4 5 23 25 34 2 5 64 11 118
2017 Non-shift worker 6 13 32 27 17 1 3 47 20 3316
2014 Shift worker 3 9 25 12 34 1 16 56 14 94
2014 Non-shift worker 9 16 35 27 10 2 2 38 25 3295
2011 Shift worker 7 18 29 25 17 2 2 44 26 211
2011 Non-shift worker 8 17 36 26 10 1 2 37 26 4548
2008 Shift worker 9 19 34 25 8 2 2 35 30 139
2008 Non-shift worker 10 17 38 25 8 1 2 34 28 4074

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 3 9 23 26 32 2 4 62 13 138
2019 Non-shift worker 10 18 27 23 18 2 2 42 30 3648
2018 Shift worker 7 13 27 37 14 2 0 52 21 55
2018 Non-shift worker 13 21 30 20 13 1 2 34 35 2802
2017 Shift worker 7 9 15 30 35 2 2 68 17 116
2017 Non-shift worker 11 19 28 22 15 2 4 38 31 3326
2014 Shift worker 12 12 27 28 13 1 7 45 26 94
2014 Non-shift worker 21 26 29 15 7 1 2 23 48 3301
2011 Shift worker 12 17 26 23 15 3 3 41 31 211
2011 Non-shift worker 18 25 29 17 7 1 3 25 44 4557
2008 Shift worker 14 23 27 24 10 1 1 35 38 139
2008 Non-shift worker 21 26 28 15 7 1 2 22 49 4076

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 5 6 18 21 31 12 8 64 14 136
2019 Non-shift worker 7 15 23 25 22 4 4 51 24 3635
2018 Shift worker 6 11 17 37 18 0 11 62 19 55
2018 Non-shift worker 8 14 27 25 19 3 3 48 24 2795
2017 Shift worker 4 8 11 24 41 5 7 74 13 118
2017 Non-shift worker 6 13 24 25 21 3 7 51 21 3321
2014 Shift worker 9 3 12 13 23 9 32 60 20 94
2014 Non-shift worker 8 13 27 27 15 3 6 47 23 3298
2011 Shift worker 6 9 24 24 23 6 6 54 18 212
2011 Non-shift worker 8 15 28 26 14 3 6 44 25 4549
2008 Shift worker 10 15 31 19 19 2 4 41 26 140
2008 Non-shift worker 12 21 29 22 10 2 5 35 35 4081

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 6 14 22 18 23 9 8 50 24 139
2019 Non-shift worker 14 21 29 16 15 3 3 33 37 3644
2018 Shift worker 5 21 40 16 10 7 2 28 28 56
2018 Non-shift worker 16 24 30 16 10 2 2 27 41 2813
2017 Shift worker 6 13 23 22 25 7 5 53 21 116
2017 Non-shift worker 14 21 31 13 12 2 5 27 39 3331
2014 Shift worker 12 15 20 11 29 0 11 46 31 94
2014 Non-shift worker 23 24 29 13 7 2 3 20 49 3301

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 3 10 24 32 23 3 6 60 14 138
2019 Non-shift worker 8 17 31 26 15 1 2 42 26 3649

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 24 35 22 9 3 5 1 63 14 139
2019 Non-shift worker 17 34 22 15 6 5 0 54 22 3638

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 58 23 10 8 2 0 0 81 10 139
2019 Non-shift worker 48 28 7 10 6 1 0 77 16 3652
2018 Shift worker 40 29 17 7 7 0 0 69 14 57
2018 Non-shift worker 38 32 10 11 9 1 0 70 20 2809
2017 Shift worker 51 26 4 7 10 0 1 78 17 117
2017 Non-shift worker 43 31 9 9 7 1 0 74 16 3338
2014 Shift worker 51 29 13 5 1 0 1 80 7 94
2014 Non-shift worker 42 32 9 10 7 1 0 74 17 3312

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 59 24 11 3 3 0 0 83 6 139
2019 Non-shift worker 51 31 7 7 3 0 0 82 11 3652
2018 Shift worker 49 32 8 6 4 1 0 82 10 56
2018 Non-shift worker 43 35 10 8 5 0 0 78 13 2806
2017 Shift worker 48 37 2 6 7 0 0 85 13 117
2017 Non-shift worker 42 37 7 9 5 0 0 80 14 3334
2014 Shift worker 57 31 6 3 2 0 0 88 5 94
2014 Non-shift worker 40 40 9 8 3 0 0 80 11 3311

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 45 39 10 4 1 1 0 85 5 139
2019 Non-shift worker 46 37 10 5 3 1 0 83 7 3648
2018 Shift worker 41 35 16 4 3 0 1 76 7 57
2018 Non-shift worker 38 40 12 5 4 1 0 79 10 2809

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 51 34 8 4 1 2 0 87 5 138
2019 Non-shift worker 38 41 11 6 3 2 0 80 9 3642
2018 Shift worker 54 31 4 10 1 0 0 85 11 57
2018 Non-shift worker 41 39 11 5 2 1 0 81 7 2799
2017 Shift worker 58 28 6 4 2 2 0 88 6 119
2017 Non-shift worker 41 41 10 4 2 2 0 83 6 3330
2014 Shift worker 54 35 6 3 1 1 0 90 4 93
2014 Non-shift worker 38 39 13 5 3 3 0 79 8 3306
2011 Shift worker 37 39 17 2 1 5 0 79 3 212
2011 Non-shift worker 30 41 15 6 4 3 0 73 11 4568

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 50 32 8 1 3 3 3 88 4 139
2019 Non-shift worker 46 35 11 3 2 2 0 84 5 3648
2018 Shift worker 52 32 8 5 2 1 0 85 7 57
2018 Non-shift worker 44 37 12 3 2 2 1 83 5 2801
2017 Shift worker 51 34 10 1 3 2 0 86 4 118
2017 Non-shift worker 42 37 12 3 2 3 0 81 6 3335
2014 Shift worker 52 28 7 0 1 10 1 90 2 94
2014 Non-shift worker 41 36 13 4 2 4 1 81 5 3305

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 62 27 8 1 2 0 0 89 3 139
2019 Non-shift worker 51 34 8 4 3 0 0 85 7 3654
2018 Shift worker 58 23 14 2 3 0 0 81 5 57
2018 Non-shift worker 46 36 9 5 3 0 0 82 8 2801
2017 Shift worker 57 30 5 3 4 1 0 87 7 119
2017 Non-shift worker 46 37 8 4 3 0 0 84 8 3339
2014 Shift worker 60 30 7 1 0 0 0 91 2 93
2014 Non-shift worker 42 38 10 6 3 1 0 80 9 3302
2011 Shift worker 44 36 16 3 2 0 0 79 5 210
2011 Non-shift worker 37 39 13 7 4 1 0 76 11 4559
2008 Shift worker 31 43 13 5 6 1 1 76 11 141
2008 Non-shift worker 26 40 15 11 7 1 0 66 18 4093

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 35 28 17 3 4 9 3 72 9 139
2019 Non-shift worker 30 28 15 11 7 4 4 64 20 3655
2018 Shift worker 25 38 12 4 11 10 0 70 17 57
2018 Non-shift worker 20 33 18 11 9 6 3 58 22 2808
2017 Shift worker 29 24 14 8 12 8 6 61 23 118
2017 Non-shift worker 27 31 15 10 9 4 4 63 21 3341
2014 Shift worker 45 22 16 6 3 2 7 74 9 94
2014 Non-shift worker 28 33 14 10 8 3 3 65 20 3310

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 36 28 13 12 2 5 3 71 15 139
2019 Non-shift worker 29 38 13 11 5 3 1 70 17 3647
2018 Shift worker 23 36 16 14 10 2 0 60 24 56
2018 Non-shift worker 29 37 14 11 6 2 1 68 17 2805
2017 Shift worker 33 42 11 6 6 2 0 76 12 119
2017 Non-shift worker 36 36 12 8 4 3 1 75 13 3330
2014 Shift worker 38 36 6 3 9 9 0 81 12 94
2014 Non-shift worker 32 37 13 10 5 3 1 72 15 3307
2011 Shift worker 26 39 18 8 3 6 1 70 11 213
2011 Non-shift worker 33 34 13 10 5 5 1 71 16 4559
2008 Shift worker 28 36 16 12 6 2 1 65 18 141
2008 Non-shift worker 24 35 14 13 8 5 1 63 23 4090

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 37 36 15 4 3 4 1 77 8 138
2019 Non-shift worker 32 39 16 7 4 2 0 73 11 3643
2018 Shift worker 36 41 16 0 3 4 0 80 3 56
2018 Non-shift worker 30 40 17 7 4 1 0 71 12 2800

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 30 31 16 5 7 7 5 69 13 138
2019 Non-shift worker 22 27 18 12 11 8 2 54 26 3648
2018 Shift worker 26 38 12 8 8 7 2 69 18 56
2018 Non-shift worker 17 28 18 14 13 7 2 50 30 2810
2017 Shift worker 23 35 12 8 11 5 5 65 21 119
2017 Non-shift worker 20 28 16 13 12 9 3 55 28 3329
2014 Shift worker 23 27 16 7 10 2 15 61 21 94
2014 Non-shift worker 15 26 18 16 15 8 2 45 34 3306
2011 Shift worker 19 24 23 7 6 15 5 54 17 210
2011 Non-shift worker 14 23 19 16 13 13 3 43 35 4565

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 50 45 3 2 0 0 0 95 2 139
2019 Non-shift worker 42 43 4 9 2 0 0 85 11 3662
2017 Shift worker 46 44 2 5 2 0 0 90 8 119
2017 Non-shift worker 36 47 5 9 3 0 0 84 12 3343
2014 Shift worker 49 42 5 3 0 0 0 92 3 94
2014 Non-shift worker 37 44 6 9 4 0 0 81 13 3308
2011 Shift worker 43 43 5 5 5 0 0 86 9 212
2011 Non-shift worker 38 46 4 9 3 0 0 84 12 4567
2008 Shift worker 28 48 12 8 3 0 1 76 11 140
2008 Non-shift worker 32 47 5 12 4 0 0 79 16 4088

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 52 37 4 6 0 0 0 90 6 139
2019 Non-shift worker 48 36 5 8 3 0 0 84 11 3654
2017 Shift worker 52 33 6 8 2 0 0 85 9 119
2017 Non-shift worker 46 35 5 9 4 0 0 81 13 3337
2014 Shift worker 60 33 2 5 0 0 1 94 5 94
2014 Non-shift worker 45 36 6 9 4 0 0 81 13 3307
2011 Shift worker 42 43 7 5 3 0 0 85 8 212
2011 Non-shift worker 45 35 7 8 4 0 0 81 12 4554

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 53 36 8 2 0 0 0 90 3 138
2019 Non-shift worker 54 34 6 4 2 0 0 88 6 3630
2017 Shift worker 64 27 5 1 2 0 0 92 3 118
2017 Non-shift worker 55 35 5 4 2 0 0 89 5 3327
2014 Shift worker 66 32 2 0 0 0 0 98 0 94
2014 Non-shift worker 50 36 6 5 2 0 0 87 7 3304

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 76 14 3 5 1 0 1 90 6 139
2019 Non-shift worker 72 17 4 4 2 0 1 90 6 3655
2017 Shift worker 75 13 6 3 3 0 0 88 6 119
2017 Non-shift worker 72 16 4 5 2 0 1 89 7 3337
2014 Shift worker 72 14 1 11 1 0 0 86 12 94
2014 Non-shift worker 66 19 5 6 2 0 2 87 8 3307
2011 Shift worker 57 20 7 8 6 0 1 79 14 212
2011 Non-shift worker 70 16 4 5 3 0 2 88 8 4569
2008 Shift worker 45 28 9 10 6 1 1 74 17 140
2008 Non-shift worker 71 16 4 5 3 0 2 88 8 4087

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 68 15 4 5 1 1 5 89 7 139
2019 Non-shift worker 72 13 6 4 2 0 3 88 6 3661
2017 Shift worker 64 18 4 5 3 0 6 88 8 118
2017 Non-shift worker 72 12 5 4 2 0 4 89 6 3338
2014 Shift worker 76 16 0 3 2 0 1 94 5 94
2014 Non-shift worker 72 12 5 4 3 0 4 88 7 3307
2011 Shift worker 60 18 4 8 4 1 4 82 13 212
2011 Non-shift worker 71 14 4 4 3 0 4 88 7 4564
2008 Shift worker 54 15 10 6 5 1 8 77 12 141
2008 Non-shift worker 68 12 5 3 4 0 8 87 8 4091

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 78 14 3 0 2 1 2 95 2 137
2019 Non-shift worker 82 10 3 1 1 0 3 94 3 3639
2017 Shift worker 85 9 2 0 2 1 1 96 2 118
2017 Non-shift worker 80 11 3 2 1 0 3 94 3 3334
2014 Shift worker 79 16 0 1 1 0 2 97 2 93
2014 Non-shift worker 80 10 3 2 2 0 4 93 4 3311
2011 Shift worker 76 17 2 2 2 0 1 94 4 212
2011 Non-shift worker 79 11 4 2 2 0 3 93 4 4561
2008 Shift worker 71 13 5 4 1 0 5 89 5 141
2008 Non-shift worker 78 8 3 2 2 1 6 93 4 4083

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 41 13 9 11 6 15 5 67 21 139
2019 Non-shift worker 40 21 13 5 4 14 4 73 12 3659

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 27 36 14 12 4 4 4 67 18 139
2019 Non-shift worker 33 46 8 6 3 1 2 82 9 3656

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 51 19 11 2 1 11 4 83 4 138
2019 Non-shift worker 52 27 8 3 2 6 3 86 5 3650

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 13 87 139
2019 Non-shift worker 13 87 3656
2018 Shift worker 10 90 57
2018 Non-shift worker 14 86 2818

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 60 40 18
2019 Non-shift worker 54 46 479

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 42 58 18
2019 Non-shift worker 58 42 479

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 0 100 18
2019 Non-shift worker 3 97 479

Question 59g. From whom did you experience harassment on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 0 100 18
2019 Non-shift worker 6 94 479

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 51 49 17
2019 Non-shift worker 47 53 477

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 57 43 17
2019 Non-shift worker 52 48 477

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 32 68 17
2019 Non-shift worker 31 69 477

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 0 100 17
2019 Non-shift worker 1 99 477

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 0 100 17
2019 Non-shift worker 6 94 477

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 42 58 17
2019 Non-shift worker 48 52 477

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 48 52 17
2019 Non-shift worker 53 47 471

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 0 100 17
2019 Non-shift worker 7 93 471

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 32 68 17
2019 Non-shift worker 29 71 471

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 63 37 17
2019 Non-shift worker 22 78 442

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 0 100 17
2019 Non-shift worker 8 92 442

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 0 100 17
2019 Non-shift worker 9 91 442

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 36 64 17
2019 Non-shift worker 42 58 442

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 49 51 17
2019 Non-shift worker 58 42 442

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 10 90 138
2019 Non-shift worker 18 82 3646

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 19 14 19 4 3 31 10 56 12 138
2019 Non-shift worker 17 18 18 9 7 24 8 51 23 3655
2018 Shift worker 28 17 17 3 3 29 4 66 8 56
2018 Non-shift worker 16 20 20 9 9 23 5 49 24 2819
2017 Shift worker 28 15 15 5 5 25 6 62 15 119
2017 Non-shift worker 17 20 17 7 7 24 8 54 21 3340
2014 Shift worker 19 15 13 2 3 33 16 65 10 94
2014 Non-shift worker 15 20 19 7 7 28 6 52 20 3307

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 42 30 13 3 3 9 0 79 6 139
2019 Non-shift worker 34 32 14 7 5 7 1 72 13 3654
2018 Shift worker 42 33 13 6 3 3 0 77 9 56
2018 Non-shift worker 30 34 16 8 5 7 1 68 14 2816
2017 Shift worker 37 36 14 4 3 6 0 78 8 119
2017 Non-shift worker 31 33 15 7 5 8 1 71 13 3335
2014 Shift worker 43 28 12 2 0 14 1 83 3 94
2014 Non-shift worker 25 34 18 6 4 11 1 67 12 3307
2011 Shift worker 29 41 13 4 2 12 0 79 6 213
2011 Non-shift worker 29 38 17 6 3 7 0 72 10 4569

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 5 95 139
2019 Non-shift worker 7 93 3655

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 9 91 138
2019 Non-shift worker 10 90 3647

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 23 13 20 3 3 28 11 58 9 139
2019 Non-shift worker 20 18 20 4 4 28 7 58 12 3659
2018 Shift worker 37 19 12 0 3 25 4 79 4 57
2018 Non-shift worker 18 19 23 4 3 27 5 55 11 2816
2017 Shift worker 29 17 15 2 3 29 4 69 8 119
2017 Non-shift worker 19 20 18 3 3 31 8 63 9 3336
2014 Shift worker 20 18 9 1 1 34 16 77 5 94
2014 Non-shift worker 16 19 20 3 2 33 6 58 9 3308

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 41 30 12 4 4 9 1 78 8 139
2019 Non-shift worker 37 31 15 4 3 9 1 76 8 3651
2018 Shift worker 47 39 7 0 3 3 0 89 3 57
2018 Non-shift worker 33 33 19 4 3 8 1 72 7 2814
2017 Shift worker 38 35 9 2 3 12 1 84 6 119
2017 Non-shift worker 35 35 14 3 2 10 1 79 6 3326
2014 Shift worker 42 28 13 2 0 13 2 83 2 94
2014 Non-shift worker 29 34 18 4 2 13 1 73 6 3308
2011 Shift worker 31 42 16 2 0 10 0 81 2 213
2011 Non-shift worker 34 38 15 4 2 8 0 78 6 4564

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 10 90 139
2019 Non-shift worker 13 87 3655
2017 Shift worker 10 90 118
2017 Non-shift worker 14 86 3334
2014 Shift worker 11 89 94
2014 Non-shift worker 13 87 3299

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 64 36 16
2019 Non-shift worker 79 21 503
2017 Shift worker 70 30 15
2017 Non-shift worker 78 22 504
2014 Shift worker 79 21 16
2014 Non-shift worker 74 26 413

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 49 38 12 0 0 0 0 88 0 11
2019 Non-shift worker 51 31 6 7 4 1 1 83 11 404
2017 Shift worker 48 30 15 0 0 0 7 84 0 10
2017 Non-shift worker 50 34 3 7 4 0 1 85 12 404
2014 Shift worker 20 52 23 5 0 0 0 72 5 12
2014 Non-shift worker 51 33 5 7 3 0 0 85 10 323
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Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 68 24 5 2 1 0 1 92 3 139
2019 Non-shift worker 60 24 8 4 3 1 0 85 7 3657
2018 Shift worker 55 32 5 5 3 0 1 87 8 57
2018 Non-shift worker 53 26 10 5 5 1 0 80 10 2800
2017 Shift worker 58 25 8 0 8 1 0 84 8 119
2017 Non-shift worker 56 25 9 4 5 1 0 82 9 3342

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 7 45 28 7 0 13 0 60 8 13
2019 Non-shift worker 18 45 17 12 4 2 2 66 17 1079

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 26 41 17 8 2 5 0 70 11 139
2019 Non-shift worker 34 43 13 5 3 2 0 79 8 3648
2018 Shift worker 19 51 20 2 7 1 0 71 9 57
2018 Non-shift worker 31 44 13 7 3 2 0 77 10 2806
2017 Shift worker 29 33 13 12 4 8 1 68 18 119
2017 Non-shift worker 25 45 14 8 4 4 0 73 12 3335

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 28 40 19 6 5 2 0 70 11 139
2019 Non-shift worker 27 37 17 11 5 2 0 66 17 3662
2018 Shift worker 15 46 23 10 6 0 0 61 16 57
2018 Non-shift worker 24 38 18 11 7 1 0 63 19 2819
2017 Shift worker 30 37 17 5 7 3 0 69 13 119
2017 Non-shift worker 20 41 17 13 7 2 0 62 20 3339

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 23 21 24 16 14 0 2 45 31 139
2019 Non-shift worker 27 29 22 10 12 0 1 56 22 3654
2018 Shift worker 21 27 18 18 16 0 0 48 34 57
2018 Non-shift worker 23 28 21 13 14 0 1 52 27 2814
2017 Shift worker 27 20 19 18 13 2 2 49 32 119
2017 Non-shift worker 23 27 20 14 14 0 1 51 29 3335

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 30 37 23 6 4 0 1 67 10 139
2019 Non-shift worker 25 30 24 13 7 0 1 55 21 3656
2018 Shift worker 42 19 25 11 3 0 0 61 13 57
2018 Non-shift worker 20 30 26 15 9 0 0 50 24 2814
2017 Shift worker 32 40 16 8 4 0 0 72 11 119
2017 Non-shift worker 21 31 26 13 8 0 1 52 21 3335

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 43 27 20 5 2 1 3 72 7 139
2019 Non-shift worker 35 32 18 8 5 1 1 68 13 3638
2018 Shift worker 42 38 7 9 1 2 2 83 10 56
2018 Non-shift worker 28 34 22 10 5 0 1 62 16 2803
2017 Shift worker 42 32 12 8 3 1 2 76 12 119
2017 Non-shift worker 29 33 20 10 5 1 2 64 15 3325

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 37 25 22 7 7 0 1 63 14 139
2019 Non-shift worker 30 26 20 13 10 1 1 56 23 3642
2018 Shift worker 38 20 24 8 10 0 0 57 18 57
2018 Non-shift worker 24 26 23 14 12 0 1 51 26 2800
2017 Shift worker 45 23 15 11 6 0 1 68 17 119
2017 Non-shift worker 25 27 22 14 9 1 2 54 23 3335

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 48 29 12 6 2 0 3 80 8 137
2019 Non-shift worker 51 24 12 5 3 0 4 79 9 3639
2018 Shift worker 63 17 13 4 1 0 3 82 4 57
2018 Non-shift worker 46 26 13 6 5 0 4 76 11 2799
2017 Shift worker 55 27 10 3 0 1 4 87 3 118
2017 Non-shift worker 44 27 13 6 3 1 7 77 10 3332

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 34 32 20 10 3 1 0 67 13 138
2019 Non-shift worker 35 31 19 9 6 0 0 66 15 3653
2018 Shift worker 52 24 9 12 2 0 0 77 14 57
2018 Non-shift worker 30 30 21 11 8 0 0 61 19 2809
2017 Shift worker 44 25 21 7 3 0 0 69 10 119
2017 Non-shift worker 28 33 22 10 7 0 1 61 16 3327

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 42 32 16 4 3 2 0 77 7 139
2019 Non-shift worker 35 34 19 7 4 1 1 70 11 3649
2018 Shift worker 35 42 9 7 5 0 2 78 13 57
2018 Non-shift worker 27 35 22 9 5 0 1 63 14 2808
2017 Shift worker 44 32 15 4 3 1 1 78 7 119
2017 Non-shift worker 29 35 21 9 5 1 2 65 14 3326

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 37 39 14 7 2 1 1 77 9 139
2019 Non-shift worker 32 32 21 9 4 1 1 65 14 3648
2018 Shift worker 35 34 17 8 4 0 1 70 13 56
2018 Non-shift worker 26 35 22 10 5 0 1 62 16 2809
2017 Shift worker 45 30 10 8 5 0 1 76 13 119
2017 Non-shift worker 27 36 22 9 4 1 2 64 14 3324

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 42 29 17 10 2 0 0 71 12 139
2019 Non-shift worker 35 32 18 9 5 0 0 68 14 3646
2018 Shift worker 40 25 24 5 6 0 1 65 11 56
2018 Non-shift worker 29 33 22 9 6 0 1 62 16 2801
2017 Shift worker 36 26 21 11 4 0 2 63 15 119
2017 Non-shift worker 31 32 20 10 5 1 1 64 16 3324

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 46 31 15 4 4 0 0 77 8 139
2019 Non-shift worker 46 25 14 8 5 1 0 72 13 3643

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 47 34 10 7 2 1 0 81 8 138
2019 Non-shift worker 40 32 16 6 4 0 1 73 10 3635
2018 Shift worker 45 28 21 2 4 0 1 73 6 57
2018 Non-shift worker 32 33 20 10 5 0 0 65 14 2795
2017 Shift worker 45 31 17 3 3 0 0 76 7 117
2017 Non-shift worker 32 35 18 9 3 1 1 69 13 3320

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 60 25 10 2 3 0 1 85 5 138
2019 Non-shift worker 57 24 11 5 3 0 1 82 7 3639
2018 Shift worker 54 26 17 1 2 0 0 80 3 57
2018 Non-shift worker 52 26 12 5 4 0 1 80 8 2795
2017 Shift worker 53 26 12 6 3 0 0 79 9 119
2017 Non-shift worker 55 26 11 4 2 0 1 82 6 3335

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 71 15 6 3 1 1 4 90 4 139
2019 Non-shift worker 77 11 4 1 1 1 4 93 3 3638
2018 Shift worker 71 15 5 4 3 0 2 87 7 56
2018 Non-shift worker 72 16 5 2 2 0 4 91 4 2795

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 73 13 6 4 3 0 0 87 7 138
2019 Non-shift worker 71 13 7 4 4 0 1 86 7 3643
2018 Shift worker 75 9 6 2 5 0 4 87 7 55
2018 Non-shift worker 69 14 7 4 4 1 2 85 8 2792
2017 Shift worker 71 16 3 2 4 1 2 90 7 119
2017 Non-shift worker 72 13 7 3 3 0 2 87 7 3333

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 62 19 13 4 3 0 0 80 7 138
2019 Non-shift worker 55 26 10 4 3 0 1 83 7 3638
2018 Shift worker 54 17 13 9 8 0 0 71 17 56
2018 Non-shift worker 48 29 13 5 4 0 1 77 9 2804
2017 Shift worker 61 20 9 3 5 0 2 82 8 118
2017 Non-shift worker 50 29 12 5 3 0 1 80 8 3334

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 72 16 8 2 2 0 0 88 5 135
2019 Non-shift worker 61 19 9 5 5 0 1 81 10 3631
2018 Shift worker 59 21 6 5 9 0 1 81 13 56
2018 Non-shift worker 54 23 11 6 6 0 1 78 11 2792
2017 Shift worker 72 10 8 1 9 0 0 82 11 119
2017 Non-shift worker 58 22 9 5 4 0 1 81 10 3337

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 74 8 2 2 2 1 11 93 4 137
2019 Non-shift worker 60 14 5 2 1 0 18 90 4 3613
2018 Shift worker 65 5 4 4 1 0 22 89 6 56
2018 Non-shift worker 53 15 7 3 1 0 22 87 5 2789
2017 Shift worker 68 7 4 1 1 0 19 93 2 119
2017 Non-shift worker 55 15 6 2 1 0 20 87 4 3321

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 85 10 2 3 1 0 0 95 3 137
2019 Non-shift worker 74 15 4 1 1 0 4 94 2 3633
2018 Shift worker 64 28 1 2 1 0 5 97 2 56
2018 Non-shift worker 70 16 5 2 1 0 6 92 3 2798
2017 Shift worker 77 11 4 1 1 2 4 94 1 118
2017 Non-shift worker 70 17 4 1 1 0 7 93 2 3313

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 68 12 7 7 5 1 0 81 12 138
2019 Non-shift worker 70 14 6 3 4 0 2 86 7 3640
2018 Shift worker 48 16 19 3 10 0 4 67 14 56
2018 Non-shift worker 66 18 6 4 4 0 3 86 7 2803
2017 Shift worker 64 17 9 7 2 0 1 82 9 118
2017 Non-shift worker 62 20 7 4 4 1 3 85 8 3334

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 50 32 11 5 2 0 0 82 7 138
2019 Non-shift worker 53 28 12 3 2 0 1 82 5 3626
2018 Shift worker 52 29 11 3 5 0 0 81 8 56
2018 Non-shift worker 47 32 14 4 2 0 2 80 6 2800
2017 Shift worker 56 28 13 2 0 1 0 85 2 119
2017 Non-shift worker 48 32 12 4 2 0 2 81 6 3329

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 26 42 23 7 2 0 0 68 9 139
2019 Non-shift worker 19 36 30 11 3 0 0 56 14 3665
2018 Shift worker 30 30 20 10 10 0 0 60 20 57
2018 Non-shift worker 15 34 34 13 4 0 0 49 17 2820
2017 Shift worker 24 37 28 8 2 0 1 62 10 119
2017 Non-shift worker 13 34 36 13 4 0 0 47 17 3338

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 6 13 25 31 26 0 0 57 19 139
2019 Non-shift worker 7 17 38 25 13 0 0 38 24 3639
2018 Shift worker 11 4 32 30 23 0 0 53 15 57
2018 Non-shift worker 8 18 40 23 11 0 0 34 25 2795
2017 Shift worker 7 7 25 31 29 0 1 61 14 118
2017 Non-shift worker 7 17 40 24 11 0 0 35 24 3330
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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 26 29 18 15 7 3 2 27 73 139
2019 Non-shift worker 25 33 20 10 9 3 0 26 74 3650
2018 Shift worker 33 23 19 12 13 0 0 33 67 57
2018 Non-shift worker 30 29 18 11 9 2 0 31 69 2825
2017 Shift worker 28 18 23 18 11 2 0 29 71 118
2017 Non-shift worker 30 24 18 11 10 5 1 32 68 3342

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 70 30 99
2019 Non-shift worker 54 46 2604

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 58 42 98
2019 Non-shift worker 49 51 2565
2018 Shift worker 47 53 38
2018 Non-shift worker 35 65 1924

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 48 16 9 6 5 1 14 76 13 139
2019 Non-shift worker 46 19 11 7 7 2 8 72 15 3625
2018 Shift worker 45 16 15 8 9 0 7 65 19 56
2018 Non-shift worker 45 17 12 9 7 2 8 69 18 2815

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 21 25 17 16 12 1 8 51 31 99
2019 Non-shift worker 15 27 18 17 15 2 7 46 35 2571
2018 Shift worker 16 28 14 20 15 1 6 47 38 37
2018 Non-shift worker 12 25 16 19 21 1 5 40 43 1932
2017 Shift worker 17 31 13 16 12 5 7 54 31 85
2017 Non-shift worker 14 26 16 16 18 2 8 44 38 2115

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 15 27 15 18 12 2 10 49 34 99
2019 Non-shift worker 7 18 17 20 27 2 8 28 53 2567
2018 Shift worker 14 14 26 24 15 0 6 31 42 37
2018 Non-shift worker 4 15 16 21 38 2 4 21 63 1931
2017 Shift worker 6 13 14 26 30 2 8 22 62 85
2017 Non-shift worker 3 11 13 19 43 3 7 16 69 2114
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