2019 Public Service Employee Survey Results by Theme for Transport Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 34 38 14 9 5 0 0 72 14 1334
2019 Does not provide services to public 37 40 11 7 5 0 0 77 12 2486
2018 Provides services to public 34 38 14 8 6 0 0 72 14 1269
2018 Does not provide services to public 34 42 12 7 4 0 0 76 12 2319
2017 Provides services to public 32 44 11 7 6 0 0 76 13 1546
2017 Does not provide services to public 33 44 11 7 5 0 0 77 12 2335
2014 Provides services to public 29 41 13 9 9 0 0 70 17 1364
2014 Does not provide services to public 33 44 10 8 4 0 0 77 12 2086
2011 Provides services to public 32 38 12 10 9 0 0 70 19 1714
2011 Does not provide services to public 34 40 11 8 6 0 0 74 14 2401
2008 Provides services to public 35 40 11 8 6 0 0 74 15 1644
2008 Does not provide services to public 36 41 10 8 5 0 0 77 13 1966

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 29 38 15 9 9 0 0 67 18 1330
2019 Does not provide services to public 37 35 13 9 6 0 0 72 14 2479
2018 Provides services to public 27 38 16 10 9 0 0 65 20 1266
2018 Does not provide services to public 35 39 13 8 5 0 0 74 13 2326
2017 Provides services to public 27 38 14 11 10 0 0 64 21 1543
2017 Does not provide services to public 32 38 14 9 6 0 0 70 16 2335

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 51 33 10 4 2 0 0 84 6 1323
2019 Does not provide services to public 50 34 11 3 2 0 0 84 5 2468
2018 Provides services to public 52 34 9 4 2 0 0 85 6 1258
2018 Does not provide services to public 49 36 10 3 2 0 0 85 5 2314
2017 Provides services to public 51 34 9 3 3 0 0 85 6 1543
2017 Does not provide services to public 50 35 9 4 2 0 0 85 5 2334
2014 Provides services to public 57 28 8 3 3 0 0 86 6 1365
2014 Does not provide services to public 62 28 7 2 1 0 0 89 3 2084
2011 Provides services to public 55 30 8 4 3 0 0 85 7 1720
2011 Does not provide services to public 58 31 7 3 1 0 0 89 4 2398

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 40 12 5 3 0 0 80 8 1335
2019 Does not provide services to public 42 40 10 6 3 0 0 81 9 2492
2018 Provides services to public 41 38 12 5 4 0 0 79 9 1271
2018 Does not provide services to public 42 39 11 6 2 0 0 81 8 2331
2017 Provides services to public 39 40 11 5 5 0 0 79 10 1540
2017 Does not provide services to public 41 38 11 6 3 0 0 80 9 2332
2014 Provides services to public 37 39 12 6 4 1 0 77 11 1365
2014 Does not provide services to public 42 39 11 5 3 0 0 81 8 2084
2011 Provides services to public 40 39 9 8 5 0 0 79 12 1718
2011 Does not provide services to public 41 40 9 6 4 0 0 81 10 2401
2008 Provides services to public 42 39 9 6 4 0 0 82 9 1652
2008 Does not provide services to public 43 41 7 5 3 0 0 84 9 1974

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 35 30 17 8 8 1 0 66 16 1333
2019 Does not provide services to public 43 32 14 6 5 0 0 75 11 2485
2018 Provides services to public 33 32 16 9 8 0 0 66 18 1264
2018 Does not provide services to public 43 31 15 6 4 1 0 75 10 2331
2017 Provides services to public 31 33 16 10 9 1 0 65 19 1541
2017 Does not provide services to public 37 34 15 7 5 1 0 72 12 2337
2014 Provides services to public 28 32 17 11 11 1 0 60 22 1366
2014 Does not provide services to public 38 36 14 7 4 0 0 75 11 2085
2011 Provides services to public 26 30 18 12 14 0 0 56 25 1714
2011 Does not provide services to public 38 33 15 7 6 0 0 72 13 2401

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 33 34 16 10 7 0 0 67 17 1326
2019 Does not provide services to public 42 34 13 8 4 0 0 75 12 2476
2018 Provides services to public 31 35 17 10 7 0 0 65 18 1266
2018 Does not provide services to public 41 34 14 7 4 0 0 75 11 2317
2017 Provides services to public 28 36 16 11 8 1 0 64 19 1543
2017 Does not provide services to public 37 36 14 9 4 0 0 73 13 2339
2014 Provides services to public 26 34 16 13 10 1 0 61 23 1365
2014 Does not provide services to public 37 37 15 6 4 0 0 75 11 2086
2011 Provides services to public 26 31 15 14 14 0 0 57 28 1717
2011 Does not provide services to public 37 36 13 8 6 0 0 73 14 2401
2008 Provides services to public 28 36 14 13 9 0 0 64 22 1655
2008 Does not provide services to public 38 38 10 8 5 0 0 77 13 1974

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 32 26 20 10 8 3 1 61 19 1337
2019 Does not provide services to public 38 25 17 10 7 3 0 65 17 2488
2018 Provides services to public 32 28 18 11 8 2 1 61 20 1269
2018 Does not provide services to public 35 26 17 11 6 3 0 64 18 2336
2017 Provides services to public 29 29 19 10 8 4 1 61 19 1543
2017 Does not provide services to public 33 28 18 10 7 4 1 64 18 2336
2014 Provides services to public 28 28 19 10 10 3 1 60 21 1366
2014 Does not provide services to public 36 27 16 10 6 4 1 66 17 2086
2011 Provides services to public 29 25 18 11 11 4 1 57 24 1718
2011 Does not provide services to public 35 26 16 10 8 4 0 64 19 2401
2008 Provides services to public 29 28 17 12 8 5 1 60 22 1652
2008 Does not provide services to public 34 29 15 10 7 4 2 66 18 1973
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 47 26 15 5 4 1 2 75 9 1334
2019 Does not provide services to public 52 25 12 4 3 1 3 81 7 2489

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 48 26 11 7 7 2 1 75 14 1335
2019 Does not provide services to public 53 26 10 5 4 1 1 81 9 2486
2018 Provides services to public 44 30 12 6 6 1 0 75 12 1267
2018 Does not provide services to public 50 29 10 5 3 2 1 81 9 2332
2017 Provides services to public 44 32 11 6 5 1 1 77 11 1544
2017 Does not provide services to public 50 28 10 5 3 2 0 81 9 2338
2014 Provides services to public 42 31 11 6 7 2 0 75 14 1365
2014 Does not provide services to public 48 28 11 6 5 2 1 78 11 2085
2011 Provides services to public 37 30 15 10 7 2 0 68 17 1719
2011 Does not provide services to public 42 30 11 8 6 2 1 74 15 2400
2008 Provides services to public 35 30 12 11 9 2 0 67 21 1650
2008 Does not provide services to public 41 30 12 7 7 2 1 73 14 1972

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 44 29 13 7 7 0 0 74 14 1331
2019 Does not provide services to public 48 30 9 8 5 0 1 78 13 2482
2018 Provides services to public 40 32 12 9 5 1 0 73 14 1267
2018 Does not provide services to public 46 32 9 8 4 1 0 79 12 2323
2017 Provides services to public 42 33 11 7 6 1 1 76 13 1545
2017 Does not provide services to public 47 31 9 8 4 1 0 79 12 2341
2014 Provides services to public 37 35 10 9 7 1 1 73 16 1366
2014 Does not provide services to public 46 30 10 8 6 0 0 76 14 2084
2011 Provides services to public 32 33 14 10 10 1 0 66 20 1719
2011 Does not provide services to public 40 34 9 10 7 0 0 74 17 2397
2008 Provides services to public 31 32 11 12 12 1 0 64 25 1653
2008 Does not provide services to public 37 34 9 11 8 1 0 72 19 1972

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 49 27 10 7 7 0 0 76 14 1335
2019 Does not provide services to public 55 26 8 6 4 0 0 82 10 2493
2018 Provides services to public 46 28 12 7 6 0 0 75 13 1268
2018 Does not provide services to public 51 28 10 6 5 0 0 79 11 2329
2017 Provides services to public 50 26 10 6 6 0 1 77 12 1543
2017 Does not provide services to public 54 26 10 6 4 0 0 80 10 2332
2014 Provides services to public 45 29 12 6 7 1 0 75 13 1366
2014 Does not provide services to public 51 26 11 7 5 0 0 78 11 2086

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 29 31 18 9 9 5 0 63 18 1337
2019 Does not provide services to public 34 33 14 7 5 7 0 72 13 2488
2018 Provides services to public 26 30 20 10 8 5 0 59 19 1274
2018 Does not provide services to public 34 31 16 7 5 7 0 70 13 2334
2017 Provides services to public 23 35 18 10 8 6 0 61 19 1546
2017 Does not provide services to public 29 34 15 8 5 8 0 69 15 2339
2014 Provides services to public 20 33 17 12 11 7 0 57 24 1365
2014 Does not provide services to public 28 37 15 7 6 7 0 70 13 2085
2011 Provides services to public 20 30 19 11 14 6 0 52 27 1716
2011 Does not provide services to public 28 31 17 10 8 6 0 62 19 2401

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 24 30 19 14 11 2 0 55 26 1334
2019 Does not provide services to public 31 34 16 9 6 3 0 67 16 2484
2018 Provides services to public 20 29 21 15 13 2 0 50 28 1270
2018 Does not provide services to public 31 32 18 10 7 3 0 65 17 2329
2017 Provides services to public 18 32 21 15 13 2 0 50 28 1547
2017 Does not provide services to public 26 35 17 12 7 3 0 63 19 2337
2014 Provides services to public 16 30 20 15 17 2 0 47 32 1364
2014 Does not provide services to public 26 35 18 12 8 3 0 62 20 2086
2011 Provides services to public 17 26 18 16 21 2 0 44 38 1719
2011 Does not provide services to public 25 33 16 12 12 2 0 59 24 2399
2008 Provides services to public 19 28 16 15 20 1 0 48 36 1652
2008 Does not provide services to public 26 35 15 11 11 2 0 62 22 1975

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 17 26 24 16 13 4 0 45 30 1333
2019 Does not provide services to public 22 32 19 14 7 6 0 58 22 2481
2018 Provides services to public 14 27 23 19 14 3 0 42 34 1271
2018 Does not provide services to public 22 31 20 13 7 6 0 56 22 2329
2017 Provides services to public 12 28 22 18 15 4 0 42 35 1543
2017 Does not provide services to public 18 32 20 14 8 7 0 54 24 2336
2014 Provides services to public 11 26 22 19 17 5 0 39 38 1363
2014 Does not provide services to public 17 35 19 15 8 6 0 56 24 2084
2011 Provides services to public 10 25 20 20 21 4 0 36 43 1721
2011 Does not provide services to public 15 34 17 16 12 6 0 52 29 2401
2008 Provides services to public 10 26 19 22 19 4 0 38 42 1653
2008 Does not provide services to public 14 35 17 16 11 6 0 53 29 1971

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 15 29 20 18 14 3 0 46 33 1336
2019 Does not provide services to public 19 32 18 17 10 3 0 53 28 2490
2018 Provides services to public 14 28 22 21 14 2 0 42 36 1271
2018 Does not provide services to public 19 34 17 17 9 3 0 54 28 2333
2017 Provides services to public 13 30 21 17 15 3 0 45 33 1542
2017 Does not provide services to public 17 32 19 17 10 5 0 52 28 2336
2014 Provides services to public 12 30 21 18 17 3 0 43 36 1361
2014 Does not provide services to public 17 34 19 16 11 3 0 53 27 2086
2011 Provides services to public 11 27 19 20 22 2 0 39 42 1720
2011 Does not provide services to public 16 35 17 18 12 2 0 52 31 2401
2008 Provides services to public 12 32 17 20 17 2 0 44 38 1655
2008 Does not provide services to public 16 38 15 18 11 2 0 55 30 1971
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 26 37 17 11 9 0 0 63 20 1331
2019 Does not provide services to public 34 36 14 10 5 0 0 71 15 2486
2018 Provides services to public 24 33 20 11 11 0 0 58 22 1272
2018 Does not provide services to public 33 36 16 9 6 0 0 70 15 2332
2017 Provides services to public 24 36 18 11 10 1 0 61 21 1546
2017 Does not provide services to public 29 39 14 11 6 0 0 69 17 2338
2014 Provides services to public 18 36 18 14 13 1 0 55 27 1365
2014 Does not provide services to public 30 35 15 12 8 0 0 66 20 2086
2011 Provides services to public 18 32 19 15 16 0 0 50 31 1717
2011 Does not provide services to public 26 36 16 11 9 0 0 63 21 2400

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 27 42 14 12 5 0 0 69 17 1329
2019 Does not provide services to public 31 42 13 10 5 0 0 72 14 2472
2018 Provides services to public 26 39 16 13 7 0 0 64 19 1273
2018 Does not provide services to public 29 40 15 10 5 0 0 69 15 2330
2017 Provides services to public 26 40 16 12 6 0 0 66 18 1542
2017 Does not provide services to public 28 42 13 11 5 0 0 70 17 2337

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 43 29 13 7 7 0 1 73 14 1337
2019 Does not provide services to public 45 30 11 7 5 0 1 76 13 2490
2018 Provides services to public 38 34 13 7 7 0 0 73 14 1270
2018 Does not provide services to public 43 34 12 7 4 1 0 77 11 2334
2017 Provides services to public 39 35 11 8 6 1 1 75 14 1547
2017 Does not provide services to public 42 33 11 8 4 1 1 77 12 2338
2014 Provides services to public 35 35 13 9 8 1 0 71 17 1366
2014 Does not provide services to public 42 33 11 8 5 1 1 75 14 2085
2011 Provides services to public 30 35 16 10 8 0 0 65 19 1720
2011 Does not provide services to public 36 35 12 10 7 0 0 71 17 2401
2008 Provides services to public 27 35 15 12 11 1 0 62 23 1653
2008 Does not provide services to public 32 35 12 11 8 0 1 68 20 1971

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 20 33 13 18 16 0 0 53 34 1329
2019 Does not provide services to public 29 37 13 14 6 0 1 67 20 2482
2018 Provides services to public 19 37 10 20 14 0 0 56 34 1275
2018 Does not provide services to public 26 44 10 13 6 0 0 71 19 2334
2017 Provides services to public 18 31 13 19 19 0 0 49 38 1545
2017 Does not provide services to public 25 38 11 16 9 0 0 63 26 2340
2014 Provides services to public 18 36 12 18 14 0 1 55 33 1366
2014 Does not provide services to public 34 39 11 11 5 0 1 73 16 2084
2011 Provides services to public 24 38 12 14 11 0 0 62 25 1719
2011 Does not provide services to public 36 38 11 9 5 0 1 74 15 2397
2008 Provides services to public 29 39 12 12 7 0 0 69 19 1652
2008 Does not provide services to public 36 39 11 9 4 0 1 76 14 1973

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 20 26 19 15 15 3 0 48 32 1333
2019 Does not provide services to public 24 32 18 13 9 3 0 58 23 2484
2018 Provides services to public 18 31 18 18 14 2 0 50 32 1272
2018 Does not provide services to public 24 33 18 12 9 4 0 59 22 2332
2017 Provides services to public 16 30 19 18 13 3 0 48 32 1544
2017 Does not provide services to public 23 31 17 14 11 4 1 57 26 2334
2014 Provides services to public 18 33 18 14 14 3 0 53 29 1365
2014 Does not provide services to public 27 34 16 12 9 3 1 62 21 2085
2011 Provides services to public 18 32 17 16 16 2 0 51 32 1720
2011 Does not provide services to public 28 34 13 12 11 2 0 64 23 2397
2008 Provides services to public 21 33 17 13 14 1 1 55 27 1652
2008 Does not provide services to public 27 36 15 11 8 2 0 65 19 1975

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 19 26 17 14 18 3 2 48 34 1338
2019 Does not provide services to public 22 30 16 13 14 3 2 54 29 2488
2018 Provides services to public 17 28 19 14 19 2 1 46 34 1272
2018 Does not provide services to public 23 30 16 13 13 3 2 56 27 2327
2017 Provides services to public 16 29 17 16 17 2 2 47 35 1542
2017 Does not provide services to public 20 28 15 15 15 4 3 51 32 2335
2014 Provides services to public 14 26 18 14 22 3 3 42 39 1366
2014 Does not provide services to public 21 25 15 16 18 3 2 49 35 2084
2011 Provides services to public 12 24 17 17 27 2 2 37 45 1721
2011 Does not provide services to public 17 28 15 16 20 2 2 47 37 2397
2008 Provides services to public 12 28 16 18 22 1 2 42 41 1653
2008 Does not provide services to public 17 32 14 14 19 2 2 51 34 1973

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 53 24 12 5 3 1 3 79 8 1329
2019 Does not provide services to public 53 23 12 4 3 1 5 80 7 2481

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 53 12 7 6 6 3 13 77 15 1331
2019 Does not provide services to public 52 11 9 5 7 2 14 75 15 2484

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 34 23 19 10 10 2 3 60 21 1327
2019 Does not provide services to public 43 24 15 6 5 2 4 72 12 2475

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 33 22 18 11 10 3 3 58 22 1327
2019 Does not provide services to public 40 22 14 8 6 4 6 68 16 2471

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 33 20 18 11 12 3 4 57 24 1325
2019 Does not provide services to public 46 16 12 8 7 3 8 71 16 2477

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 59 19 9 4 2 3 4 83 7 1327
2019 Does not provide services to public 64 14 7 3 2 3 6 86 6 2479

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 67 11 7 3 5 4 4 85 8 1328
2019 Does not provide services to public 74 8 4 2 2 4 6 91 4 2479

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 73 8 4 2 2 3 8 91 4 1323
2019 Does not provide services to public 76 6 3 1 1 2 10 94 3 2470

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 29 38 14 12 7 0 0 68 19 1326
2019 Does not provide services to public 36 39 12 8 5 0 0 75 13 2469
2018 Provides services to public 28 38 15 11 8 0 0 66 20 1263
2018 Does not provide services to public 35 39 14 8 4 0 0 74 13 2320
2017 Provides services to public 25 43 13 11 7 0 0 68 18 1541
2017 Does not provide services to public 32 42 11 9 5 0 0 75 13 2330
2014 Provides services to public 19 41 13 15 11 0 0 61 26 1366
2014 Does not provide services to public 30 43 10 10 5 0 0 74 16 2086
2011 Provides services to public 25 38 13 13 10 0 0 64 23 1717
2011 Does not provide services to public 34 40 11 9 6 0 0 74 16 2398

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 30 34 17 11 7 0 0 65 18 1327
2019 Does not provide services to public 40 35 13 7 5 0 0 75 13 2481
2018 Provides services to public 30 34 17 10 9 0 0 64 20 1265
2018 Does not provide services to public 38 33 15 8 5 0 0 72 13 2319
2017 Provides services to public 29 35 16 12 8 0 0 64 20 1543
2017 Does not provide services to public 36 35 15 8 5 0 0 72 13 2326
2014 Provides services to public 24 36 15 13 12 0 0 60 25 1366
2014 Does not provide services to public 36 35 15 8 6 0 0 71 14 2085

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 28 37 14 14 7 0 0 65 21 1301
2019 Does not provide services to public 34 41 12 8 4 0 0 76 12 2447
2018 Provides services to public 27 34 18 12 9 0 0 61 21 1264
2018 Does not provide services to public 36 36 13 9 5 1 1 73 13 2327
2017 Provides services to public 27 37 16 12 8 0 0 64 20 1544
2017 Does not provide services to public 34 38 14 9 4 0 0 73 13 2330
2014 Provides services to public 24 37 14 14 10 1 0 61 24 1365
2014 Does not provide services to public 36 38 14 8 4 0 0 74 12 2084
2011 Provides services to public 28 38 14 10 9 0 0 67 19 1714
2011 Does not provide services to public 39 38 11 7 3 1 1 78 11 2401

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 18 42 21 10 6 3 0 61 17 1332
2019 Does not provide services to public 23 43 18 8 4 4 0 69 12 2488
2018 Provides services to public 18 36 25 12 8 2 1 55 20 1272
2018 Does not provide services to public 25 38 21 8 4 4 0 65 13 2331
2017 Provides services to public 18 34 25 11 8 3 0 54 20 1544
2017 Does not provide services to public 23 39 18 10 5 4 1 65 16 2337

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 47 32 8 7 5 0 0 79 13 1331
2019 Does not provide services to public 51 30 8 7 4 0 0 81 10 2484
2018 Provides services to public 48 31 9 7 4 0 0 79 11 1274
2018 Does not provide services to public 48 34 8 6 3 0 0 83 9 2326
2017 Provides services to public 44 33 10 7 6 0 0 78 13 1544
2017 Does not provide services to public 47 33 9 6 3 0 1 81 10 2331
2014 Provides services to public 35 36 11 11 6 1 1 71 17 1362
2014 Does not provide services to public 43 34 10 7 5 1 1 77 13 2084
2011 Provides services to public 35 37 11 9 7 0 0 73 16 1717
2011 Does not provide services to public 43 33 9 9 5 0 1 77 14 2402

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 30 34 21 10 6 0 0 64 15 1324
2019 Does not provide services to public 38 33 17 6 5 0 1 72 11 2466
2018 Provides services to public 30 33 21 9 7 0 0 63 16 1275
2018 Does not provide services to public 35 34 18 8 5 0 0 69 13 2337
2017 Provides services to public 29 37 19 9 6 0 0 66 15 1545
2017 Does not provide services to public 35 38 16 7 4 1 1 73 11 2340
2014 Provides services to public 23 32 23 12 8 1 1 56 20 1365
2014 Does not provide services to public 32 38 16 8 5 0 1 70 13 2086
2011 Provides services to public 24 33 20 13 10 0 0 57 23 1719
2011 Does not provide services to public 32 36 19 9 4 0 1 68 13 2401
2008 Provides services to public 20 35 24 13 8 0 0 55 21 1654
2008 Does not provide services to public 24 36 21 11 7 0 0 60 18 1974

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 60 20 7 4 6 1 1 82 11 1334
2019 Does not provide services to public 61 19 6 5 4 2 3 84 9 2492
2017 Provides services to public 54 24 8 4 4 2 4 83 8 1542
2017 Does not provide services to public 51 24 7 5 5 3 4 82 11 2336
2014 Provides services to public 45 26 10 6 7 3 4 76 13 1365
2014 Does not provide services to public 47 24 9 6 6 3 5 78 13 2086
2011 Provides services to public 37 31 10 8 9 2 3 71 19 1720
2011 Does not provide services to public 41 26 9 8 9 3 4 72 18 2399

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public 24 40 36 1334
2019 Does not provide services to public 31 33 36 2493
2018 Provides services to public 20 43 36 1272
2018 Does not provide services to public 30 34 36 2339
2017 Provides services to public 22 44 34 1542
2017 Does not provide services to public 31 34 35 2338
2014 Provides services to public 26 42 32 1366
2014 Does not provide services to public 30 35 35 2082
2011 Provides services to public 25 40 35 1719
2011 Does not provide services to public 32 36 33 2402

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Provides services to public 18 26 29 10 8 8 316
2019 Does not provide services to public 12 26 37 6 12 7 787
2018 Provides services to public 24 25 26 12 4 8 256
2018 Does not provide services to public 12 29 36 5 10 8 707
2017 Provides services to public 25 25 28 9 6 7 331
2017 Does not provide services to public 16 33 32 3 10 6 727
2014 Provides services to public 26 29 22 16 9999 8 358
2014 Does not provide services to public 14 39 29 6 9999 11 637
2011 Provides services to public 24 25 27 14 9999 10 422
2011 Does not provide services to public 16 34 33 8 9999 10 768
Top of Page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 38 40 12 6 3 0 0 79 9 1331
2019 Does not provide services to public 45 38 10 5 3 0 0 82 8 2471
2018 Provides services to public 37 42 12 6 3 1 0 79 9 1269
2018 Does not provide services to public 44 43 8 4 1 0 0 87 6 2334
2017 Provides services to public 34 41 13 7 5 0 0 75 12 1543
2017 Does not provide services to public 41 40 9 7 3 0 0 81 10 2335
2014 Provides services to public 32 40 13 8 5 1 0 73 14 1366
2014 Does not provide services to public 42 39 11 5 3 0 0 82 7 2085
2011 Provides services to public 33 38 11 9 8 1 0 71 17 1717
2011 Does not provide services to public 40 41 11 5 3 0 0 81 8 2400
2008 Provides services to public 38 37 11 7 5 1 0 76 13 1652
2008 Does not provide services to public 44 39 9 4 3 1 0 84 7 1973

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 19 40 21 12 6 2 0 60 18 1336
2019 Does not provide services to public 26 43 17 8 4 2 0 70 12 2486
2018 Provides services to public 17 40 21 14 6 1 0 58 21 1274
2018 Does not provide services to public 25 43 18 9 3 2 0 70 12 2334
2017 Provides services to public 19 38 21 14 7 2 0 57 21 1543
2017 Does not provide services to public 24 43 17 11 4 2 0 68 14 2334
2014 Provides services to public 17 38 21 14 9 2 0 56 23 1366
2014 Does not provide services to public 25 43 16 8 5 2 0 70 14 2085
2011 Provides services to public 18 36 19 14 12 1 0 54 27 1717
2011 Does not provide services to public 26 43 15 10 5 2 0 70 15 2401

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 10 28 37 17 7 1 0 24 39 1332
2019 Does not provide services to public 9 24 38 19 8 1 1 28 33 2481
2018 Provides services to public 12 28 35 18 5 1 1 24 41 1271
2018 Does not provide services to public 9 24 38 19 7 1 2 27 34 2329
2017 Provides services to public 12 26 36 15 7 1 2 23 39 1538
2017 Does not provide services to public 9 24 37 17 8 1 3 27 34 2331
2014 Provides services to public 14 30 32 15 6 1 1 21 46 1363
2014 Does not provide services to public 10 25 38 17 6 1 2 24 36 2078
2011 Provides services to public 16 31 32 13 5 1 2 19 48 1717
2011 Does not provide services to public 11 27 35 17 7 0 2 25 39 2397
2008 Provides services to public 12 33 34 14 5 1 2 20 45 1650
2008 Does not provide services to public 10 28 37 17 6 1 2 23 38 1972

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 12 20 28 23 14 1 1 38 33 1333
2019 Does not provide services to public 7 16 26 29 18 2 2 49 24 2472
2018 Provides services to public 15 23 28 22 10 2 1 32 39 1269
2018 Does not provide services to public 8 17 29 27 14 3 2 43 27 2325
2017 Provides services to public 12 20 30 20 12 3 3 34 35 1531
2017 Does not provide services to public 8 18 30 22 14 4 4 39 29 2322
2014 Provides services to public 15 22 30 18 9 3 3 29 39 1357
2014 Does not provide services to public 9 17 29 25 14 2 3 42 27 2075
2011 Provides services to public 22 21 25 18 10 1 3 29 45 1714
2011 Does not provide services to public 11 16 26 26 16 2 4 44 28 2393
2008 Provides services to public 15 25 27 18 11 1 2 31 41 1649
2008 Does not provide services to public 8 17 27 27 15 3 3 45 26 1968

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 17 26 29 18 8 2 1 26 44 1329
2019 Does not provide services to public 14 25 34 16 8 1 2 25 40 2472
2018 Provides services to public 18 28 30 16 6 1 1 23 47 1267
2018 Does not provide services to public 15 25 32 16 8 2 2 25 41 2325
2017 Provides services to public 19 25 30 15 7 2 2 23 46 1537
2017 Does not provide services to public 14 26 31 16 8 2 3 25 42 2329
2014 Provides services to public 22 28 28 13 5 2 3 19 52 1357
2014 Does not provide services to public 18 27 31 13 6 2 3 20 47 2077
2011 Provides services to public 20 25 30 14 7 1 3 22 47 1714
2011 Does not provide services to public 19 26 29 15 8 1 3 24 46 2397
2008 Provides services to public 14 25 33 16 8 1 3 25 40 1649
2008 Does not provide services to public 15 24 32 17 8 1 3 26 41 1967

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 6 14 33 32 14 0 1 47 20 1325
2019 Does not provide services to public 8 17 33 28 13 1 1 42 25 2473
2018 Provides services to public 7 15 32 31 12 1 1 44 23 1269
2018 Does not provide services to public 8 16 34 27 12 1 1 40 25 2324
2017 Provides services to public 9 15 31 28 14 1 2 43 25 1524
2017 Does not provide services to public 8 18 33 25 13 1 3 39 27 2319
2014 Provides services to public 10 17 32 26 10 2 3 38 29 1354
2014 Does not provide services to public 10 20 34 24 10 1 2 34 31 2072
2011 Provides services to public 11 19 30 25 12 1 3 38 31 1714
2011 Does not provide services to public 9 18 34 24 11 0 2 37 28 2393
2008 Provides services to public 8 16 36 26 12 1 2 38 24 1644
2008 Does not provide services to public 8 21 32 25 11 1 1 37 30 1966

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 18 24 27 19 10 1 1 29 43 1335
2019 Does not provide services to public 13 20 26 21 14 2 3 37 35 2473
2018 Provides services to public 20 23 29 18 8 1 1 26 44 1272
2018 Does not provide services to public 13 21 29 20 11 2 3 33 36 2324
2017 Provides services to public 21 25 27 15 8 2 3 24 48 1536
2017 Does not provide services to public 14 22 28 17 11 3 4 30 40 2321
2014 Provides services to public 26 27 24 12 6 2 2 19 56 1360
2014 Does not provide services to public 17 25 29 16 9 2 3 26 44 2079
2011 Provides services to public 27 25 24 13 8 1 3 21 54 1720
2011 Does not provide services to public 18 21 30 16 10 1 4 28 41 2393
2008 Provides services to public 21 26 28 15 8 1 2 23 48 1648
2008 Does not provide services to public 14 22 30 19 10 1 3 31 38 1967

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 12 16 26 25 17 2 2 44 29 1331
2019 Does not provide services to public 9 16 27 25 16 3 3 44 27 2473
2018 Provides services to public 13 18 25 27 13 3 2 41 33 1263
2018 Does not provide services to public 9 19 28 23 15 3 3 40 29 2320
2017 Provides services to public 12 18 24 23 16 4 4 42 32 1536
2017 Does not provide services to public 10 19 27 21 14 5 6 38 32 2327
2014 Provides services to public 12 17 25 25 12 3 4 40 32 1359
2014 Does not provide services to public 7 15 29 25 15 3 5 44 24 2080
2011 Provides services to public 9 14 28 25 16 2 6 44 25 1719
2011 Does not provide services to public 7 14 27 26 18 2 6 47 24 2394
2008 Provides services to public 11 19 28 22 13 2 5 38 32 1648
2008 Does not provide services to public 10 18 27 23 15 3 4 41 30 1971

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 19 26 30 15 7 2 1 23 47 1329
2019 Does not provide services to public 14 23 35 17 9 2 2 27 38 2483
2018 Provides services to public 22 28 26 14 6 2 1 21 52 1273
2018 Does not provide services to public 13 24 34 17 8 2 2 26 39 2333
2017 Provides services to public 21 26 29 11 7 3 3 19 50 1536
2017 Does not provide services to public 14 24 33 15 8 3 4 25 40 2328
2014 Provides services to public 27 27 25 11 4 2 2 16 57 1362
2014 Does not provide services to public 15 26 33 14 7 2 3 22 43 2081

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 12 21 34 22 10 1 1 32 34 1333
2019 Does not provide services to public 9 18 32 26 13 1 1 40 27 2482

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 12 31 21 20 13 2 0 45 34 1332
2019 Does not provide services to public 15 34 22 17 7 4 0 51 25 2477

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 42 30 9 9 9 1 0 73 18 1331
2019 Does not provide services to public 50 28 8 7 6 1 0 79 13 2483
2018 Provides services to public 39 30 9 12 10 1 0 69 22 1269
2018 Does not provide services to public 48 29 8 8 5 1 0 78 14 2318
2017 Provides services to public 42 30 10 9 8 1 0 72 17 1543
2017 Does not provide services to public 47 30 8 8 6 1 0 78 14 2335
2014 Provides services to public 40 32 10 8 9 1 0 73 17 1366
2014 Does not provide services to public 48 28 8 8 7 1 0 77 15 2086

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 45 33 9 8 5 0 0 78 13 1335
2019 Does not provide services to public 53 30 7 6 3 0 0 84 10 2477
2018 Provides services to public 42 35 10 9 3 0 0 78 13 1269
2018 Does not provide services to public 53 31 7 5 3 0 0 85 8 2324
2017 Provides services to public 38 40 9 8 4 0 0 79 12 1541
2017 Does not provide services to public 49 34 7 7 3 0 0 84 10 2334
2014 Provides services to public 37 42 9 8 4 1 0 79 12 1364
2014 Does not provide services to public 46 36 8 6 3 0 0 83 9 2082

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 38 13 6 3 1 0 78 9 1336
2019 Does not provide services to public 47 36 9 5 2 1 0 84 7 2482
2018 Provides services to public 35 39 15 6 3 1 0 75 10 1270
2018 Does not provide services to public 44 39 10 4 2 1 0 84 6 2327

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 31 40 16 6 4 2 0 73 10 1328
2019 Does not provide services to public 37 40 13 5 3 2 0 79 8 2485
2018 Provides services to public 36 39 14 5 3 3 0 78 8 1272
2018 Does not provide services to public 42 37 13 4 2 2 0 81 6 2331
2017 Provides services to public 34 43 14 4 3 2 0 78 7 1544
2017 Does not provide services to public 37 41 12 5 2 3 0 80 7 2335
2014 Provides services to public 32 40 15 6 3 3 0 75 9 1366
2014 Does not provide services to public 41 36 13 4 3 3 0 80 7 2085
2011 Provides services to public 26 38 17 8 7 3 0 67 16 1721
2011 Does not provide services to public 35 39 13 6 5 3 0 76 11 2401

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 37 36 17 4 3 3 1 76 7 1326
2019 Does not provide services to public 41 34 14 4 2 5 1 79 6 2479
2018 Provides services to public 36 35 17 5 2 4 1 75 7 1268
2018 Does not provide services to public 40 34 15 3 2 6 0 79 5 2333
2017 Provides services to public 33 37 19 4 3 4 0 73 7 1539
2017 Does not provide services to public 36 35 15 4 2 7 1 77 6 2337
2014 Provides services to public 36 35 16 4 2 5 1 76 7 1366
2014 Does not provide services to public 41 33 14 4 2 6 0 79 6 2085

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 45 33 10 6 5 0 0 79 11 1336
2019 Does not provide services to public 52 33 9 4 2 1 0 85 6 2485
2018 Provides services to public 42 37 11 5 4 1 0 79 9 1261
2018 Does not provide services to public 52 35 9 3 2 0 0 87 5 2325
2017 Provides services to public 41 38 10 6 5 0 0 79 11 1545
2017 Does not provide services to public 47 38 8 4 2 0 0 86 6 2334
2014 Provides services to public 40 39 10 6 5 0 0 79 11 1365
2014 Does not provide services to public 51 34 9 4 3 0 0 85 7 2086
2011 Provides services to public 34 37 12 8 9 0 0 71 18 1718
2011 Does not provide services to public 44 36 10 5 4 0 0 81 9 2399
2008 Provides services to public 32 40 12 8 7 0 0 72 16 1655
2008 Does not provide services to public 39 39 11 6 5 0 0 79 11 1972

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 27 31 16 11 9 3 2 61 21 1337
2019 Does not provide services to public 31 29 15 8 7 5 4 67 17 2481
2018 Provides services to public 23 30 21 11 10 3 2 56 22 1269
2018 Does not provide services to public 26 32 17 8 5 7 4 65 15 2326
2017 Provides services to public 25 33 16 10 10 3 2 62 21 1542
2017 Does not provide services to public 29 31 14 8 7 5 6 68 17 2336
2014 Provides services to public 26 33 15 11 10 3 2 62 22 1364
2014 Does not provide services to public 34 28 14 7 8 4 4 68 17 2086

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 29 35 16 10 7 3 1 66 17 1333
2019 Does not provide services to public 30 36 15 11 5 2 1 68 17 2483
2018 Provides services to public 29 39 16 8 5 2 1 70 13 1274
2018 Does not provide services to public 33 37 14 9 4 2 1 72 14 2334
2017 Provides services to public 33 39 13 7 5 3 1 74 13 1537
2017 Does not provide services to public 36 38 11 8 3 3 1 76 12 2332
2014 Provides services to public 34 38 12 7 6 3 1 75 13 1366
2014 Does not provide services to public 39 37 11 6 4 3 1 78 11 2082
2011 Provides services to public 31 34 12 10 7 4 1 69 19 1719
2011 Does not provide services to public 37 31 11 8 6 5 1 73 15 2402
2008 Provides services to public 30 33 14 10 9 3 1 66 20 1651
2008 Does not provide services to public 34 34 11 9 6 4 1 72 16 1973

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 27 35 21 8 8 2 0 63 16 1335
2019 Does not provide services to public 28 36 22 7 4 2 0 66 12 2481
2018 Provides services to public 26 39 20 8 6 1 0 65 14 1270
2018 Does not provide services to public 29 38 21 6 3 2 0 69 9 2326

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 21 24 18 13 13 8 2 51 29 1334
2019 Does not provide services to public 20 23 20 12 9 12 3 51 25 2481
2018 Provides services to public 18 28 20 12 14 7 1 50 28 1268
2018 Does not provide services to public 20 23 22 12 10 11 3 49 25 2333
2017 Provides services to public 19 29 19 12 11 7 2 53 26 1541
2017 Does not provide services to public 17 23 19 13 10 13 5 49 29 2334
2014 Provides services to public 17 28 17 13 15 9 2 50 31 1366
2014 Does not provide services to public 17 21 20 13 13 12 4 45 31 2085
2011 Provides services to public 15 23 20 14 15 10 2 44 34 1720
2011 Does not provide services to public 15 21 18 14 14 15 4 44 34 2403

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 29 47 7 11 5 0 0 76 17 1333
2019 Does not provide services to public 38 44 5 10 3 0 0 82 13 2489
2017 Provides services to public 25 46 7 14 7 0 0 71 22 1544
2017 Does not provide services to public 35 48 5 9 3 0 0 83 13 2339
2014 Provides services to public 24 46 8 15 7 0 0 70 22 1366
2014 Does not provide services to public 38 45 5 9 3 0 0 83 12 2083
2011 Provides services to public 31 45 6 13 6 0 0 75 19 1720
2011 Does not provide services to public 46 41 4 7 2 0 0 87 9 2400
2008 Provides services to public 33 45 6 11 5 0 0 78 16 1654
2008 Does not provide services to public 45 42 3 7 2 0 0 87 9 1975

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 37 38 8 10 6 0 0 75 17 1335
2019 Does not provide services to public 46 35 7 9 4 0 0 80 13 2486
2017 Provides services to public 34 36 8 13 9 0 0 70 22 1546
2017 Does not provide services to public 43 36 6 10 5 0 0 79 15 2336
2014 Provides services to public 34 36 7 12 10 0 0 71 22 1366
2014 Does not provide services to public 45 34 7 9 5 0 0 80 14 2084
2011 Provides services to public 38 37 9 9 6 0 0 76 15 1714
2011 Does not provide services to public 48 34 7 7 4 0 0 82 11 2395

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 36 39 12 8 4 0 0 75 13 1327
2019 Does not provide services to public 47 35 9 6 2 0 0 82 9 2467
2017 Provides services to public 36 41 9 10 4 0 0 77 14 1543
2017 Does not provide services to public 46 38 9 5 2 0 0 84 7 2331
2014 Provides services to public 37 41 10 7 4 1 0 78 12 1364
2014 Does not provide services to public 48 38 7 4 2 0 0 86 6 2084

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 66 19 6 6 2 0 2 86 8 1334
2019 Does not provide services to public 65 20 6 5 2 0 1 86 8 2487
2017 Provides services to public 62 20 6 7 3 0 2 84 10 1544
2017 Does not provide services to public 65 20 6 6 2 0 1 86 8 2340
2014 Provides services to public 59 22 6 7 3 0 2 83 11 1366
2014 Does not provide services to public 62 22 6 6 3 0 1 85 9 2085
2011 Provides services to public 60 21 7 7 4 0 2 83 11 1720
2011 Does not provide services to public 64 20 5 6 4 0 1 85 10 2400
2008 Provides services to public 62 20 6 6 3 0 1 83 10 1652
2008 Does not provide services to public 62 21 5 7 3 0 1 84 11 1972

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 70 14 6 4 2 0 3 87 7 1334
2019 Does not provide services to public 68 17 5 5 2 0 2 87 7 2487
2017 Provides services to public 68 16 5 3 3 0 4 88 6 1545
2017 Does not provide services to public 69 17 5 3 2 0 2 89 6 2339
2014 Provides services to public 68 16 6 3 3 1 4 88 6 1365
2014 Does not provide services to public 71 15 5 4 2 0 3 88 7 2081
2011 Provides services to public 65 16 6 3 4 1 4 86 8 1719
2011 Does not provide services to public 69 15 6 4 2 0 3 87 7 2401
2008 Provides services to public 65 13 6 3 4 0 8 86 8 1654
2008 Does not provide services to public 63 16 5 5 4 0 6 85 10 1971

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 79 10 4 2 2 0 3 92 4 1329
2019 Does not provide services to public 81 10 4 2 2 0 2 93 3 2480
2017 Provides services to public 76 12 4 1 2 0 3 92 3 1543
2017 Does not provide services to public 80 13 3 2 1 0 2 94 2 2335
2014 Provides services to public 75 13 5 1 2 1 4 92 3 1366
2014 Does not provide services to public 78 12 3 2 1 0 3 93 4 2085
2011 Provides services to public 74 13 4 2 2 1 5 92 4 1719
2011 Does not provide services to public 78 12 4 2 2 0 3 92 4 2398
2008 Provides services to public 74 9 3 2 3 0 8 91 6 1653
2008 Does not provide services to public 76 9 3 3 3 0 5 90 6 1967

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 36 21 12 6 6 15 5 70 15 1335
2019 Does not provide services to public 42 25 14 4 3 9 2 76 9 2492

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 34 48 9 6 2 0 1 83 8 1338
2019 Does not provide services to public 32 47 9 5 2 1 3 82 8 2481

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 53 28 8 4 3 3 1 84 8 1335
2019 Does not provide services to public 55 25 8 2 1 5 4 87 4 2484

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 18 82 1332
2019 Does not provide services to public 12 88 2489
2018 Provides services to public 18 82 1274
2018 Does not provide services to public 12 88 2342

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 56 44 235
2019 Does not provide services to public 52 48 293
2018 Provides services to public 55 45 222
2018 Does not provide services to public 52 48 297

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 58 42 235
2019 Does not provide services to public 59 41 293
2018 Provides services to public 54 46 222
2018 Does not provide services to public 60 40 297

Question 59c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 5 95 235
2019 Does not provide services to public 10 90 293
2018 Provides services to public 6 94 222
2018 Does not provide services to public 6 94 297

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 4 96 235
2019 Does not provide services to public 7 93 293
2018 Provides services to public 8 92 222
2018 Does not provide services to public 4 96 297

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 12 88 235
2019 Does not provide services to public 5 95 293
2018 Provides services to public 16 84 222
2018 Does not provide services to public 3 97 297

Question 59g. From whom did you experience harassment on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 3 97 235
2019 Does not provide services to public 4 96 293
2018 Provides services to public 4 96 222
2018 Does not provide services to public 6 94 297

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 36 64 231
2019 Does not provide services to public 41 59 291
2018 Provides services to public 39 61 221
2018 Does not provide services to public 36 64 296

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 43 57 231
2019 Does not provide services to public 41 59 291
2018 Provides services to public 41 59 221
2018 Does not provide services to public 40 60 296

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 45 55 231
2019 Does not provide services to public 48 52 291
2018 Provides services to public 49 51 221
2018 Does not provide services to public 50 50 296

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 39 61 231
2019 Does not provide services to public 45 55 291
2018 Provides services to public 42 58 221
2018 Does not provide services to public 36 64 296

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 36 64 231
2019 Does not provide services to public 37 63 291
2018 Provides services to public 41 59 221
2018 Does not provide services to public 35 65 296

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 53 47 231
2019 Does not provide services to public 56 44 291
2018 Provides services to public 51 49 221
2018 Does not provide services to public 59 41 296

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 36 64 231
2019 Does not provide services to public 33 67 291
2018 Provides services to public 30 70 221
2018 Does not provide services to public 31 69 296

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 10 90 231
2019 Does not provide services to public 10 90 291
2018 Provides services to public 9 91 221
2018 Does not provide services to public 10 90 296

Question 60j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 10 90 231
2019 Does not provide services to public 8 92 291
2018 Provides services to public 10 90 221
2018 Does not provide services to public 8 92 296

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 49 51 231
2019 Does not provide services to public 46 54 291
2018 Provides services to public 48 52 221
2018 Does not provide services to public 39 61 296

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 19 81 231
2019 Does not provide services to public 25 75 291
2018 Provides services to public 24 76 221
2018 Does not provide services to public 24 76 296

Question 60m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 14 86 231
2019 Does not provide services to public 15 85 291
2018 Provides services to public 16 84 221
2018 Does not provide services to public 11 89 296

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 49 51 230
2019 Does not provide services to public 57 43 287
2018 Provides services to public 60 40 221
2018 Does not provide services to public 55 45 297

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 26 74 230
2019 Does not provide services to public 30 70 287
2018 Provides services to public 27 73 221
2018 Does not provide services to public 24 76 297

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 12 88 230
2019 Does not provide services to public 10 90 287
2018 Provides services to public 9 91 221
2018 Does not provide services to public 9 91 297

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 29 71 230
2019 Does not provide services to public 17 83 287
2018 Provides services to public 23 77 221
2018 Does not provide services to public 12 88 297

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 9 91 230
2019 Does not provide services to public 6 94 287
2018 Provides services to public 7 93 221
2018 Does not provide services to public 6 94 297

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 11 89 230
2019 Does not provide services to public 5 95 287
2018 Provides services to public 8 92 221
2018 Does not provide services to public 5 95 297

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 9 91 230
2019 Does not provide services to public 13 87 287
2018 Provides services to public 16 84 221
2018 Does not provide services to public 14 86 297

Question 61h. What action(s) did you take to address the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 12 88 230
2019 Does not provide services to public 11 89 287
2018 Provides services to public 10 90 221
2018 Does not provide services to public 14 86 297

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 24 76 230
2019 Does not provide services to public 27 73 287
2018 Provides services to public 24 76 221
2018 Does not provide services to public 23 77 297

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 8 92 205
2019 Does not provide services to public 10 90 272
2018 Provides services to public 12 88 203
2018 Does not provide services to public 9 91 281

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 21 79 205
2019 Does not provide services to public 23 77 272
2018 Provides services to public 18 82 203
2018 Does not provide services to public 20 80 281

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 10 90 205
2019 Does not provide services to public 6 94 272
2018 Provides services to public 7 93 203
2018 Does not provide services to public 6 94 281

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 7 93 205
2019 Does not provide services to public 6 94 272
2018 Provides services to public 11 89 203
2018 Does not provide services to public 8 92 281

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 12 88 205
2019 Does not provide services to public 10 90 272
2018 Provides services to public 8 92 203
2018 Does not provide services to public 12 88 281

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 7 93 205
2019 Does not provide services to public 11 89 272
2018 Provides services to public 6 94 203
2018 Does not provide services to public 10 90 281

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 5 95 205
2019 Does not provide services to public 13 87 272
2018 Provides services to public 7 93 203
2018 Does not provide services to public 18 82 281

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 8 92 205
2019 Does not provide services to public 9 91 272
2018 Provides services to public 8 92 203
2018 Does not provide services to public 11 89 281

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 11 89 205
2019 Does not provide services to public 9 91 272
2018 Provides services to public 9 91 203
2018 Does not provide services to public 9 91 281

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 32 68 205
2019 Does not provide services to public 26 74 272
2018 Provides services to public 29 71 203
2018 Does not provide services to public 30 70 281

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 8 92 205
2019 Does not provide services to public 9 91 272
2018 Provides services to public 9 91 203
2018 Does not provide services to public 9 91 281

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 49 51 205
2019 Does not provide services to public 44 56 272
2018 Provides services to public 41 59 203
2018 Does not provide services to public 48 52 281

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 3 97 205
2019 Does not provide services to public 3 97 272

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 59 41 205
2019 Does not provide services to public 56 44 272
2018 Provides services to public 52 48 203
2018 Does not provide services to public 53 47 281

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 5 95 205
2019 Does not provide services to public 5 95 272

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 11 89 205
2019 Does not provide services to public 15 85 272
2018 Provides services to public 11 89 203
2018 Does not provide services to public 15 85 281

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 20 80 1325
2019 Does not provide services to public 15 85 2489

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 18 16 20 8 9 21 7 47 25 1336
2019 Does not provide services to public 17 16 20 6 5 28 8 51 18 2487
2018 Provides services to public 16 20 24 8 9 19 4 47 22 1269
2018 Does not provide services to public 17 16 22 6 5 28 6 51 16 2332
2017 Provides services to public 15 21 21 7 9 21 6 50 22 1542
2017 Does not provide services to public 15 17 19 6 6 29 9 52 18 2339
2014 Provides services to public 13 19 21 7 11 23 6 45 26 1365
2014 Does not provide services to public 17 16 19 6 6 28 8 52 18 2085

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 32 29 18 6 7 6 1 66 14 1334
2019 Does not provide services to public 32 29 17 6 4 11 1 69 12 2488
2018 Provides services to public 27 34 18 8 7 6 0 65 16 1267
2018 Does not provide services to public 31 30 19 5 4 10 1 69 10 2334
2017 Provides services to public 26 33 19 7 7 8 1 64 15 1542
2017 Does not provide services to public 27 31 18 6 4 13 2 67 12 2333
2014 Provides services to public 22 32 21 7 8 9 1 60 16 1365
2014 Does not provide services to public 27 28 19 6 4 14 2 65 11 2084
2011 Provides services to public 26 35 19 7 6 6 0 65 14 1715
2011 Does not provide services to public 31 37 15 5 4 8 0 74 9 2402

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 10 90 1338
2019 Does not provide services to public 6 94 2491
2018 Provides services to public 9 91 1274
2018 Does not provide services to public 6 94 2331

Question 67a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 40 60 131
2019 Does not provide services to public 43 57 140
2018 Provides services to public 34 66 110
2018 Does not provide services to public 46 54 129

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 70 30 131
2019 Does not provide services to public 72 28 140
2018 Provides services to public 72 28 110
2018 Does not provide services to public 79 21 129

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 9 91 131
2019 Does not provide services to public 10 90 140
2018 Provides services to public 4 96 110
2018 Does not provide services to public 9 91 129

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 11 89 131
2019 Does not provide services to public 5 95 140
2018 Provides services to public 6 94 110
2018 Does not provide services to public 5 95 129

Question 67g. From whom did you experience discrimination on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 7 93 131
2019 Does not provide services to public 11 89 140
2018 Provides services to public 9 91 110
2018 Does not provide services to public 6 94 129

Question 68a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 22 78 128
2019 Does not provide services to public 28 72 138
2018 Provides services to public 9 91 109
2018 Does not provide services to public 19 81 130

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 16 84 128
2019 Does not provide services to public 20 80 138
2018 Provides services to public 15 85 109
2018 Does not provide services to public 24 76 130

Question 68c. Please indicate the type of discrimination you experienced. Colour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 16 84 128
2019 Does not provide services to public 15 85 138

Question 68d. Please indicate the type of discrimination you experienced. Religion

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 7 93 128
2019 Does not provide services to public 5 95 138

Question 68e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 22 78 128
2019 Does not provide services to public 32 68 138
2018 Provides services to public 22 78 109
2018 Does not provide services to public 36 64 130

Question 68f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 32 68 128
2019 Does not provide services to public 33 67 138
2018 Provides services to public 28 72 109
2018 Does not provide services to public 32 68 130

Question 68i. Please indicate the type of discrimination you experienced. Marital status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 5 95 128
2019 Does not provide services to public 11 89 138
2018 Provides services to public 5 95 109
2018 Does not provide services to public 9 91 130

Question 68j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 12 88 128
2019 Does not provide services to public 13 87 138
2018 Provides services to public 10 90 109
2018 Does not provide services to public 17 83 130

Question 68l. Please indicate the type of discrimination you experienced. Disability

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 11 89 128
2019 Does not provide services to public 14 86 138
2018 Provides services to public 11 89 109
2018 Does not provide services to public 9 91 130

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 128
2019 Does not provide services to public 0 100 138

Question 68n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 24 76 128
2019 Does not provide services to public 18 82 138
2018 Provides services to public 32 68 109
2018 Does not provide services to public 17 83 130

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 32 68 124
2019 Does not provide services to public 28 72 136
2018 Provides services to public 35 65 110
2018 Does not provide services to public 37 63 130

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 20 80 124
2019 Does not provide services to public 13 87 136
2018 Provides services to public 16 84 110
2018 Does not provide services to public 16 84 130

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 6 94 124
2019 Does not provide services to public 4 96 136
2018 Provides services to public 5 95 110
2018 Does not provide services to public 5 95 130

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 23 77 124
2019 Does not provide services to public 12 88 136
2018 Provides services to public 25 75 110
2018 Does not provide services to public 15 85 130

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 11 89 124
2019 Does not provide services to public 3 97 136
2018 Provides services to public 14 86 110
2018 Does not provide services to public 6 94 130

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 6 94 124
2019 Does not provide services to public 7 93 136
2018 Provides services to public 7 93 110
2018 Does not provide services to public 10 90 130

Question 69h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 10 90 124
2019 Does not provide services to public 7 93 136
2018 Provides services to public 13 87 110
2018 Does not provide services to public 10 90 130

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 42 58 124
2019 Does not provide services to public 54 46 136
2018 Provides services to public 39 61 110
2018 Does not provide services to public 44 56 130

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 6 94 98
2019 Does not provide services to public 7 93 124

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 11 89 98
2019 Does not provide services to public 22 78 124
2018 Provides services to public 11 89 94
2018 Does not provide services to public 16 84 122

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 6 94 98
2019 Does not provide services to public 7 93 124

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 7 93 98
2019 Does not provide services to public 9 91 124
2018 Provides services to public 9 91 94
2018 Does not provide services to public 6 94 122

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 10 90 98
2019 Does not provide services to public 6 94 124
2018 Provides services to public 8 92 94
2018 Does not provide services to public 9 91 122

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 28 72 98
2019 Does not provide services to public 18 82 124
2018 Provides services to public 24 76 94
2018 Does not provide services to public 23 77 122

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 5 95 98
2019 Does not provide services to public 7 93 124
2018 Provides services to public 5 95 94
2018 Does not provide services to public 8 92 122

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 39 61 98
2019 Does not provide services to public 38 62 124
2018 Provides services to public 36 64 94
2018 Does not provide services to public 40 60 122

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 62 38 98
2019 Does not provide services to public 65 35 124
2018 Provides services to public 66 34 94
2018 Does not provide services to public 57 43 122

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 13 87 98
2019 Does not provide services to public 11 89 124
2018 Provides services to public 13 87 94
2018 Does not provide services to public 15 85 122

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 11 89 1327
2019 Does not provide services to public 7 93 2488

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 18 16 23 5 6 26 6 50 16 1335
2019 Does not provide services to public 18 14 20 2 3 34 8 55 9 2488
2018 Provides services to public 17 19 28 3 5 24 5 50 12 1265
2018 Does not provide services to public 19 15 23 3 2 31 6 55 8 2337
2017 Provides services to public 16 20 24 4 4 27 7 53 11 1546
2017 Does not provide services to public 16 16 19 2 2 36 8 58 7 2339
2014 Provides services to public 14 16 23 3 5 30 8 49 14 1364
2014 Does not provide services to public 17 14 20 2 3 36 8 56 9 2083

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 32 28 19 6 5 9 2 67 12 1333
2019 Does not provide services to public 34 27 17 3 2 15 1 73 7 2484
2018 Provides services to public 27 31 22 5 4 10 1 65 10 1268
2018 Does not provide services to public 32 28 20 4 2 13 1 70 7 2331
2017 Provides services to public 28 33 20 4 3 11 2 69 8 1542
2017 Does not provide services to public 29 30 18 3 2 17 2 72 6 2337
2014 Provides services to public 24 28 21 4 5 15 3 64 11 1363
2014 Does not provide services to public 29 28 19 3 2 18 2 70 6 2083
2011 Provides services to public 29 37 17 5 4 7 0 71 10 1720
2011 Does not provide services to public 37 33 14 3 2 11 0 78 6 2402

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 17 83 1332
2019 Does not provide services to public 14 86 2491
2017 Provides services to public 17 83 1542
2017 Does not provide services to public 13 87 2334
2014 Provides services to public 15 85 1362
2014 Does not provide services to public 12 88 2083

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 75 25 228
2019 Does not provide services to public 82 18 348
2017 Provides services to public 72 28 257
2017 Does not provide services to public 80 20 300
2014 Provides services to public 70 30 201
2014 Does not provide services to public 74 26 258

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 32 7 15 4 2 1 73 20 170
2019 Does not provide services to public 48 34 7 7 4 0 1 82 11 280
2017 Provides services to public 48 37 7 8 0 0 0 85 8 184
2017 Does not provide services to public 51 31 6 8 3 1 0 83 11 242
2014 Provides services to public 45 38 6 6 2 1 1 85 8 141
2014 Does not provide services to public 57 27 6 4 2 1 3 88 6 191
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 59 21 10 3 6 1 0 80 10 1335
2019 Does not provide services to public 64 21 7 3 3 1 0 86 7 2493
2018 Provides services to public 53 26 11 4 5 1 0 80 9 1265
2018 Does not provide services to public 58 25 8 4 3 1 0 85 7 2329
2017 Provides services to public 54 24 11 4 5 2 0 80 9 1543
2017 Does not provide services to public 59 24 9 4 3 1 0 84 7 2339

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 14 47 17 14 6 1 2 63 20 245
2019 Does not provide services to public 18 43 17 12 5 4 2 64 18 720

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 28 38 17 8 5 3 0 68 14 1326
2019 Does not provide services to public 25 38 19 10 4 4 0 65 15 2485
2018 Provides services to public 23 39 22 8 5 3 0 64 13 1267
2018 Does not provide services to public 24 38 20 9 4 5 0 66 13 2335
2017 Provides services to public 17 35 23 10 8 7 0 56 19 1543
2017 Does not provide services to public 16 33 21 13 7 10 0 55 22 2339

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 23 33 19 13 9 2 0 57 23 1333
2019 Does not provide services to public 25 37 19 11 6 2 0 63 18 2488
2018 Provides services to public 20 36 20 14 9 2 0 57 23 1270
2018 Does not provide services to public 25 37 19 10 6 3 0 64 16 2338
2017 Provides services to public 17 36 21 15 9 2 0 55 24 1543
2017 Does not provide services to public 17 41 19 13 7 3 0 60 21 2332

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 21 27 19 13 19 0 1 48 32 1337
2019 Does not provide services to public 23 26 21 12 16 0 1 50 29 2488
2018 Provides services to public 19 23 23 15 18 0 1 43 34 1269
2018 Does not provide services to public 22 25 22 13 16 0 1 48 29 2335
2017 Provides services to public 27 26 20 11 13 0 2 54 25 1538
2017 Does not provide services to public 28 27 19 12 11 0 2 57 23 2331

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 18 29 24 15 13 0 0 47 29 1335
2019 Does not provide services to public 21 30 26 13 8 0 1 52 22 2485
2018 Provides services to public 14 27 29 16 13 0 0 41 30 1275
2018 Does not provide services to public 17 28 28 16 10 0 1 45 26 2335
2017 Provides services to public 16 26 25 18 14 0 1 42 32 1542
2017 Does not provide services to public 18 29 27 16 9 0 1 48 25 2332

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 29 34 19 10 7 0 1 63 17 1331
2019 Does not provide services to public 27 32 22 10 7 0 1 60 17 2478
2018 Provides services to public 23 31 25 12 7 0 1 55 20 1266
2018 Does not provide services to public 22 31 25 12 8 0 1 54 20 2329
2017 Provides services to public 24 30 21 13 8 1 2 56 22 1540
2017 Does not provide services to public 22 31 24 13 8 1 1 54 21 2328

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 20 24 22 16 18 1 1 44 34 1332
2019 Does not provide services to public 26 27 21 13 11 1 2 54 24 2473
2018 Provides services to public 17 26 22 17 16 1 1 44 33 1270
2018 Does not provide services to public 21 26 24 16 11 1 1 48 27 2328
2017 Provides services to public 19 21 21 18 19 1 2 41 38 1543
2017 Does not provide services to public 20 25 22 18 12 1 2 47 31 2331

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 52 27 11 4 3 0 3 81 8 1332
2019 Does not provide services to public 51 25 11 5 3 0 4 79 9 2480
2018 Provides services to public 48 27 13 4 3 0 4 79 7 1266
2018 Does not provide services to public 44 26 14 6 4 1 5 75 10 2327
2017 Provides services to public 45 27 12 4 4 1 8 79 9 1539
2017 Does not provide services to public 42 28 13 6 4 1 7 76 10 2323

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 36 30 16 9 7 0 1 67 17 1330
2019 Does not provide services to public 34 30 20 8 7 0 1 64 15 2488
2018 Provides services to public 34 29 21 8 8 0 1 63 16 1271
2018 Does not provide services to public 31 29 21 11 7 0 1 61 17 2336
2017 Provides services to public 33 32 18 9 6 1 1 67 15 1541
2017 Does not provide services to public 29 31 21 12 6 0 1 61 18 2332

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 28 37 20 9 6 0 1 65 15 1328
2019 Does not provide services to public 30 38 18 8 5 0 1 69 13 2479
2018 Provides services to public 21 36 26 12 5 0 1 57 17 1269
2018 Does not provide services to public 26 37 21 8 5 1 1 65 13 2331
2017 Provides services to public 25 33 21 12 6 1 1 60 18 1538
2017 Does not provide services to public 29 35 21 10 4 1 1 65 14 2328

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 22 33 22 13 8 0 1 56 22 1326
2019 Does not provide services to public 23 34 23 12 6 0 1 58 18 2485
2018 Provides services to public 18 33 25 16 7 1 1 52 23 1271
2018 Does not provide services to public 21 33 25 13 6 1 1 55 19 2334
2017 Provides services to public 20 30 24 15 9 1 1 51 24 1539
2017 Does not provide services to public 21 34 24 13 6 1 1 56 20 2328

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 27 32 20 12 8 0 1 59 20 1326
2019 Does not provide services to public 27 34 20 11 7 0 1 61 19 2481
2018 Provides services to public 22 33 21 14 8 1 1 56 22 1267
2018 Does not provide services to public 24 34 22 12 7 0 1 58 19 2328
2017 Provides services to public 24 32 20 13 9 1 1 58 22 1541
2017 Does not provide services to public 25 34 22 11 7 0 1 60 18 2331

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 28 15 9 7 0 1 69 17 1326
2019 Does not provide services to public 48 26 12 7 5 0 1 75 12 2478

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 28 30 21 13 8 0 1 58 21 1325
2019 Does not provide services to public 34 33 19 8 5 0 1 68 13 2472
2018 Provides services to public 22 30 23 15 9 0 1 53 24 1262
2018 Does not provide services to public 26 32 24 11 6 0 1 59 17 2326
2017 Provides services to public 22 30 22 14 9 1 2 54 24 1541
2017 Does not provide services to public 28 34 21 10 4 1 2 64 14 2326

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 50 26 13 6 4 0 1 77 10 1326
2019 Does not provide services to public 55 24 12 4 2 0 1 81 7 2473
2018 Provides services to public 51 25 13 4 5 0 2 78 9 1264
2018 Does not provide services to public 53 26 12 5 3 0 2 80 7 2315
2017 Provides services to public 51 25 11 6 4 0 2 79 10 1541
2017 Does not provide services to public 55 24 12 4 2 0 2 81 7 2335

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 69 14 5 2 3 1 6 89 5 1326
2019 Does not provide services to public 74 11 5 2 1 0 6 91 3 2474
2018 Provides services to public 66 17 7 3 2 1 5 88 5 1261
2018 Does not provide services to public 69 16 6 2 2 1 5 90 4 2327

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 65 14 7 4 6 1 2 82 11 1333
2019 Does not provide services to public 75 10 5 3 4 1 2 88 7 2482
2018 Provides services to public 63 16 8 5 4 1 2 82 9 1265
2018 Does not provide services to public 71 14 5 3 3 1 3 89 6 2327
2017 Provides services to public 66 16 7 4 4 1 2 84 8 1544
2017 Does not provide services to public 73 11 6 3 3 0 3 88 6 2330

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 51 27 13 4 4 0 2 79 8 1325
2019 Does not provide services to public 58 25 10 3 2 0 1 84 5 2475
2018 Provides services to public 51 28 12 5 3 0 1 79 9 1271
2018 Does not provide services to public 56 26 10 3 3 0 2 84 6 2338
2017 Provides services to public 50 30 11 4 3 0 2 82 7 1536
2017 Does not provide services to public 59 25 9 3 2 0 2 86 5 2334

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 57 19 9 6 7 0 1 77 13 1327
2019 Does not provide services to public 63 17 9 5 5 0 1 82 10 2472
2018 Provides services to public 53 22 12 6 6 0 1 75 12 1267
2018 Does not provide services to public 58 20 11 5 4 0 2 80 9 2328
2017 Provides services to public 56 22 9 5 5 1 2 80 11 1539
2017 Does not provide services to public 63 19 8 5 4 0 2 83 8 2334

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 55 11 4 2 2 0 26 90 5 1321
2019 Does not provide services to public 57 12 5 2 1 0 22 89 4 2459
2018 Provides services to public 52 10 4 3 1 0 30 89 5 1257
2018 Does not provide services to public 51 13 6 1 1 0 27 88 3 2323
2017 Provides services to public 51 12 5 2 1 0 28 88 5 1540
2017 Does not provide services to public 55 12 5 2 1 0 25 89 4 2331

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 54 27 11 3 2 1 3 84 5 1324
2019 Does not provide services to public 72 16 6 1 1 0 4 92 2 2473
2018 Provides services to public 49 27 14 3 3 0 4 79 6 1262
2018 Does not provide services to public 67 19 6 2 1 0 6 91 3 2328
2017 Provides services to public 53 26 11 4 2 1 4 83 6 1530
2017 Does not provide services to public 69 16 5 2 0 1 7 92 2 2324

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 73 15 4 2 2 0 3 91 5 1333
2019 Does not provide services to public 73 14 5 2 2 0 3 90 5 2476
2018 Provides services to public 68 17 6 3 3 1 3 88 5 1268
2018 Does not provide services to public 69 15 5 3 3 1 4 88 6 2334
2017 Provides services to public 68 18 6 3 2 1 3 89 5 1539
2017 Does not provide services to public 69 16 6 3 2 0 4 89 5 2333

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 54 27 11 3 2 0 3 83 5 1331
2019 Does not provide services to public 53 27 12 4 2 0 2 82 6 2479
2018 Provides services to public 48 32 11 4 2 0 2 82 6 1270
2018 Does not provide services to public 47 30 14 4 2 0 3 80 6 2328
2017 Provides services to public 53 30 10 4 2 0 2 84 6 1537
2017 Does not provide services to public 52 29 13 3 2 0 2 82 5 2335

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 15 34 34 12 5 0 0 49 17 1335
2019 Does not provide services to public 16 38 31 11 3 0 0 55 14 2492
2018 Provides services to public 12 32 38 14 5 0 0 43 18 1276
2018 Does not provide services to public 15 35 36 11 4 0 0 49 14 2340
2017 Provides services to public 11 31 37 13 6 1 0 43 19 1545
2017 Does not provide services to public 12 34 39 11 4 0 0 46 15 2341

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 9 18 38 24 11 0 0 34 28 1324
2019 Does not provide services to public 8 17 38 25 12 0 0 37 25 2467
2018 Provides services to public 9 21 39 21 9 0 0 31 30 1266
2018 Does not provide services to public 8 17 37 25 12 0 0 38 25 2323
2017 Provides services to public 8 18 39 24 10 0 0 34 27 1539
2017 Does not provide services to public 6 18 40 23 12 0 0 35 24 2334
Top of Page

Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 20 33 22 11 11 3 1 21 79 1333
2019 Does not provide services to public 24 31 20 10 11 2 1 25 75 2485
2018 Provides services to public 26 26 21 13 12 2 1 27 73 1276
2018 Does not provide services to public 31 26 19 10 10 2 1 32 68 2336
2017 Provides services to public 34 27 17 8 7 6 1 36 64 1547
2017 Does not provide services to public 38 25 17 8 6 5 1 40 60 2339

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 59 41 1032
2019 Does not provide services to public 64 36 1834

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 37 63 1023
2019 Does not provide services to public 33 67 1806
2018 Provides services to public 25 75 913
2018 Does not provide services to public 27 73 1547

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 16 13 10 11 2 8 63 23 1320
2019 Does not provide services to public 39 18 14 10 12 1 7 61 23 2465
2018 Provides services to public 42 14 14 9 11 2 8 63 22 1270
2018 Does not provide services to public 41 16 14 10 10 1 7 63 22 2336

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 8 18 19 19 26 2 8 29 51 1022
2019 Does not provide services to public 8 19 18 17 29 2 7 30 50 1811
2018 Provides services to public 7 15 19 18 31 2 8 25 54 917
2018 Does not provide services to public 8 17 18 18 29 2 8 27 53 1552
2017 Provides services to public 8 17 22 14 23 3 13 29 44 916
2017 Does not provide services to public 9 21 17 17 21 2 14 35 45 1327

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 5 13 17 18 36 4 7 20 61 1021
2019 Does not provide services to public 5 12 16 17 36 2 13 19 62 1811
2018 Provides services to public 5 10 17 18 42 2 6 16 66 917
2018 Does not provide services to public 4 10 15 17 40 3 11 16 66 1548
2017 Provides services to public 4 11 18 16 34 4 12 18 60 918
2017 Does not provide services to public 3 11 15 16 33 4 18 18 62 1328
Date modified: