2019 Public Service Employee Survey Results by Theme for Transport Canada by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 30 38 16 10 6 0 0 68 17 688
2017 Provides services to public - English only 31 43 11 8 7 0 0 74 15 812
2017 Provides services to public - Both English and French 32 45 11 6 6 0 0 78 11 725
2014 Provides services to public - English only 28 39 12 10 11 0 0 67 21 694
2014 Provides services to public - Both English and French 30 42 14 7 6 0 0 73 14 665
2011 Provides services to public - English only 30 35 11 11 13 0 0 65 24 837
2011 Provides services to public - Both English and French 34 41 12 8 5 0 0 74 13 869
2008 Provides services to public - English only 32 40 9 10 8 0 0 73 18 845
2008 Provides services to public - Both English and French 38 39 12 7 5 0 0 76 11 796

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 26 36 17 10 11 0 0 62 21 687
2017 Provides services to public - English only 27 35 13 13 12 0 0 62 25 810
2017 Provides services to public - Both English and French 27 40 15 9 9 0 0 67 18 724

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 50 33 11 5 2 0 0 82 7 682
2017 Provides services to public - English only 52 31 10 3 3 0 0 83 7 811
2017 Provides services to public - Both English and French 50 37 8 3 2 0 0 87 4 723
2014 Provides services to public - English only 57 26 9 4 3 0 0 83 8 694
2014 Provides services to public - Both English and French 58 29 8 2 2 0 0 88 4 666
2011 Provides services to public - English only 55 28 8 6 3 0 0 83 9 840
2011 Provides services to public - Both English and French 55 32 8 3 2 0 0 87 5 871

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 39 38 14 5 3 0 0 78 8 689
2017 Provides services to public - English only 40 37 12 6 5 0 0 78 11 810
2017 Provides services to public - Both English and French 38 43 10 5 4 0 0 81 9 721
2014 Provides services to public - English only 38 34 14 9 5 1 0 73 14 695
2014 Provides services to public - Both English and French 36 45 11 4 4 0 0 81 8 665
2011 Provides services to public - English only 38 36 9 11 6 0 0 74 17 840
2011 Provides services to public - Both English and French 42 41 9 5 3 0 0 83 8 869
2008 Provides services to public - English only 42 38 9 6 4 0 0 80 10 849
2008 Provides services to public - Both English and French 43 40 9 5 3 0 0 83 8 800

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 32 29 18 10 11 1 0 61 21 687
2017 Provides services to public - English only 32 28 18 12 10 0 0 60 22 810
2017 Provides services to public - Both English and French 30 39 15 9 7 1 0 70 16 722
2014 Provides services to public - English only 25 27 18 14 14 0 0 53 29 695
2014 Provides services to public - Both English and French 30 38 16 8 7 1 0 69 15 666
2011 Provides services to public - English only 21 28 18 15 18 0 0 49 33 837
2011 Provides services to public - Both English and French 31 31 19 9 9 1 0 63 18 868

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 29 32 17 12 9 0 0 62 21 686
2017 Provides services to public - English only 29 33 16 12 9 1 0 62 22 811
2017 Provides services to public - Both English and French 28 39 17 10 7 0 0 67 17 723
2014 Provides services to public - English only 24 30 15 16 13 1 0 55 30 694
2014 Provides services to public - Both English and French 28 39 17 10 6 0 0 67 16 666
2011 Provides services to public - English only 21 29 15 16 19 0 0 50 35 840
2011 Provides services to public - Both English and French 30 33 16 11 9 0 0 64 21 868
2008 Provides services to public - English only 24 33 14 16 12 0 0 57 28 849
2008 Provides services to public - Both English and French 31 40 14 9 5 0 0 71 14 803

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 30 26 20 12 8 4 1 58 21 691
2017 Provides services to public - English only 31 24 21 10 9 4 1 58 20 811
2017 Provides services to public - Both English and French 27 35 18 9 7 3 1 65 17 723
2014 Provides services to public - English only 28 26 19 10 12 3 1 57 23 695
2014 Provides services to public - Both English and French 30 30 18 9 8 4 2 63 18 666
2011 Provides services to public - English only 27 27 17 11 13 4 1 57 26 840
2011 Provides services to public - Both English and French 31 24 19 12 10 4 1 58 22 869
2008 Provides services to public - English only 27 26 18 13 9 5 2 56 24 846
2008 Provides services to public - Both English and French 31 30 16 11 7 4 1 64 19 803
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 45 26 16 6 4 1 2 73 10 689

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 46 25 12 8 8 2 0 71 16 691
2017 Provides services to public - English only 45 28 12 7 6 1 0 74 13 812
2017 Provides services to public - Both English and French 43 36 10 5 5 2 1 81 9 723
2014 Provides services to public - English only 43 29 11 7 7 2 0 74 15 695
2014 Provides services to public - Both English and French 40 34 12 6 6 3 0 76 12 665
2011 Provides services to public - English only 35 29 15 11 8 1 0 66 19 840
2011 Provides services to public - Both English and French 38 31 15 8 5 2 0 71 14 870
2008 Provides services to public - English only 35 29 13 11 10 2 0 65 22 845
2008 Provides services to public - Both English and French 34 32 12 11 8 2 0 68 20 802

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 42 29 13 8 9 0 0 71 16 689
2017 Provides services to public - English only 42 31 10 9 7 0 1 74 16 812
2017 Provides services to public - Both English and French 41 35 12 6 4 1 1 77 11 724
2014 Provides services to public - English only 37 34 9 11 8 1 1 72 19 695
2014 Provides services to public - Both English and French 38 36 11 7 6 1 0 75 13 666
2011 Provides services to public - English only 30 32 14 12 11 1 0 62 24 839
2011 Provides services to public - Both English and French 35 34 15 7 8 0 0 69 15 871
2008 Provides services to public - English only 30 31 11 13 14 1 0 62 27 847
2008 Provides services to public - Both English and French 32 34 11 12 11 0 0 66 22 803

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 48 25 11 7 8 0 0 73 16 691
2017 Provides services to public - English only 51 23 12 8 7 0 0 74 14 810
2017 Provides services to public - Both English and French 50 30 9 4 6 0 1 81 10 724
2014 Provides services to public - English only 48 27 11 6 7 0 0 75 14 695
2014 Provides services to public - Both English and French 43 31 13 6 6 1 0 75 13 666

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 28 27 18 10 11 4 1 59 22 691
2017 Provides services to public - English only 24 30 16 13 10 6 0 58 24 812
2017 Provides services to public - Both English and French 21 40 20 7 6 6 0 65 14 725
2014 Provides services to public - English only 18 29 19 14 13 6 0 51 29 695
2014 Provides services to public - Both English and French 21 38 15 10 8 9 0 64 19 665
2011 Provides services to public - English only 17 26 20 12 18 7 0 46 32 840
2011 Provides services to public - Both English and French 22 33 19 10 11 5 0 58 22 867

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 24 26 18 16 14 2 1 51 31 689
2017 Provides services to public - English only 19 28 18 18 16 2 0 48 34 813
2017 Provides services to public - Both English and French 16 36 24 12 10 2 0 53 22 725
2014 Provides services to public - English only 15 27 19 16 21 1 0 43 38 694
2014 Provides services to public - Both English and French 18 32 22 13 12 2 0 52 26 665
2011 Provides services to public - English only 15 23 16 17 27 1 0 38 45 840
2011 Provides services to public - Both English and French 19 29 20 15 15 2 0 49 30 870
2008 Provides services to public - English only 17 22 17 15 26 2 0 40 42 847
2008 Provides services to public - Both English and French 21 34 15 14 14 1 0 56 28 802

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 17 24 21 18 16 3 1 42 36 691
2017 Provides services to public - English only 14 25 18 21 18 4 0 40 41 811
2017 Provides services to public - Both English and French 10 32 27 15 11 5 0 44 28 723
2014 Provides services to public - English only 11 23 20 18 23 4 0 36 43 695
2014 Provides services to public - Both English and French 11 29 24 19 12 5 0 42 32 663
2011 Provides services to public - English only 8 22 17 21 28 3 0 31 51 841
2011 Provides services to public - Both English and French 13 27 22 18 15 5 0 42 35 871
2008 Provides services to public - English only 8 23 16 25 25 4 0 32 51 847
2008 Provides services to public - Both English and French 12 30 23 19 12 4 0 44 32 803

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 15 27 16 21 17 3 0 44 39 691
2017 Provides services to public - English only 14 28 18 18 18 3 0 44 37 812
2017 Provides services to public - Both English and French 12 32 25 16 12 3 0 46 29 721
2014 Provides services to public - English only 12 26 21 18 22 2 0 38 40 693
2014 Provides services to public - Both English and French 12 34 20 18 12 4 0 49 30 663
2011 Provides services to public - English only 9 22 17 21 28 3 0 32 51 841
2011 Provides services to public - Both English and French 13 32 20 18 15 2 0 46 34 870
2008 Provides services to public - English only 10 28 16 23 21 2 0 39 45 849
2008 Provides services to public - Both English and French 14 35 19 18 13 2 0 50 31 803
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 21 38 19 12 10 0 0 59 22 688
2017 Provides services to public - English only 23 35 17 12 12 0 0 58 24 812
2017 Provides services to public - Both English and French 26 38 18 10 8 1 0 64 18 725
2014 Provides services to public - English only 16 34 19 13 17 1 0 51 30 694
2014 Provides services to public - Both English and French 20 38 16 15 10 1 0 59 25 666
2011 Provides services to public - English only 16 30 19 15 20 0 0 46 35 840
2011 Provides services to public - Both English and French 21 34 19 14 12 0 0 55 26 869

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 24 43 13 14 6 0 0 67 20 687
2017 Provides services to public - English only 26 38 15 14 7 0 0 64 21 810
2017 Provides services to public - Both English and French 26 43 17 9 6 0 0 68 15 723

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 40 30 13 7 9 0 0 71 16 691
2017 Provides services to public - English only 39 33 11 10 6 1 0 73 16 813
2017 Provides services to public - Both English and French 39 36 11 6 6 1 2 77 12 725
2014 Provides services to public - English only 36 33 13 9 9 1 0 69 18 695
2014 Provides services to public - Both English and French 35 37 13 8 7 1 0 72 15 666
2011 Provides services to public - English only 28 35 15 12 10 0 0 63 22 840
2011 Provides services to public - Both English and French 33 34 16 9 7 0 0 68 16 871
2008 Provides services to public - English only 27 32 16 12 13 0 0 59 25 848
2008 Provides services to public - Both English and French 27 38 14 11 10 1 0 65 21 802

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 17 31 12 20 20 0 0 48 40 687
2017 Provides services to public - English only 15 30 11 21 22 0 0 45 43 813
2017 Provides services to public - Both English and French 20 33 15 16 16 0 0 53 32 723
2014 Provides services to public - English only 15 33 11 20 21 0 0 49 40 695
2014 Provides services to public - Both English and French 21 40 14 16 8 0 1 62 24 666
2011 Provides services to public - English only 19 37 12 17 14 0 0 57 31 840
2011 Provides services to public - Both English and French 29 39 12 11 8 0 0 68 19 870
2008 Provides services to public - English only 26 39 11 14 9 0 0 65 23 847
2008 Provides services to public - Both English and French 33 40 13 10 4 0 0 73 15 802

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 18 25 18 17 18 2 0 45 37 689
2017 Provides services to public - English only 16 28 19 18 15 3 0 45 35 812
2017 Provides services to public - Both English and French 16 33 20 18 10 3 0 51 29 723
2014 Provides services to public - English only 16 30 18 15 18 3 1 48 34 695
2014 Provides services to public - Both English and French 21 36 18 13 10 2 0 58 24 665
2011 Provides services to public - English only 14 30 17 17 21 1 0 45 38 841
2011 Provides services to public - Both English and French 22 33 16 15 11 2 0 57 27 870
2008 Provides services to public - English only 20 28 17 15 18 1 0 49 33 847
2008 Provides services to public - Both English and French 22 38 17 11 10 2 1 62 21 802

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 17 24 16 17 21 3 1 43 40 691
2017 Provides services to public - English only 15 28 16 18 19 2 2 45 39 810
2017 Provides services to public - Both English and French 17 31 18 14 15 3 3 50 31 723
2014 Provides services to public - English only 13 22 19 15 25 4 3 37 42 695
2014 Provides services to public - Both English and French 15 29 17 14 19 3 3 47 35 666
2011 Provides services to public - English only 9 22 17 17 32 2 2 32 51 841
2011 Provides services to public - Both English and French 14 26 17 17 21 2 3 42 40 871
2008 Provides services to public - English only 9 26 16 18 28 1 2 36 48 847
2008 Provides services to public - Both English and French 16 31 17 18 16 1 2 48 34 803

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 52 25 12 4 3 1 3 80 8 687

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 49 12 7 6 7 5 14 74 17 690

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 29 23 20 12 12 2 3 54 25 689

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 30 19 19 13 11 3 3 53 26 688

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 27 21 18 13 15 3 3 51 29 686

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 54 19 11 5 2 4 4 80 8 690

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 62 11 8 3 6 5 4 82 10 689

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 70 8 5 2 2 3 9 90 5 685

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 26 37 14 14 8 0 0 63 23 684
2017 Provides services to public - English only 25 42 12 11 8 0 0 68 20 810
2017 Provides services to public - Both English and French 25 43 15 10 6 0 0 69 16 722
2014 Provides services to public - English only 18 40 12 15 14 1 0 59 29 695
2014 Provides services to public - Both English and French 20 41 14 16 7 0 0 62 23 666
2011 Provides services to public - English only 22 38 13 14 12 0 0 60 27 838
2011 Provides services to public - Both English and French 28 39 14 11 8 0 0 67 20 870

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 27 34 18 13 8 0 0 61 22 685
2017 Provides services to public - English only 28 33 17 13 9 0 0 61 22 810
2017 Provides services to public - Both English and French 29 37 15 10 7 0 1 67 17 724
2014 Provides services to public - English only 21 34 15 12 16 1 1 56 29 695
2014 Provides services to public - Both English and French 26 37 15 13 8 0 0 64 21 666

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 26 34 16 16 9 0 0 60 25 676
2017 Provides services to public - English only 27 34 15 13 10 0 0 61 23 811
2017 Provides services to public - Both English and French 27 39 17 10 6 0 0 67 17 724
2014 Provides services to public - English only 23 33 14 15 14 1 0 56 30 695
2014 Provides services to public - Both English and French 26 41 15 12 7 1 0 67 19 665
2011 Provides services to public - English only 25 37 15 11 12 0 0 62 23 838
2011 Provides services to public - Both English and French 31 40 13 10 6 0 0 71 16 867

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 16 41 22 12 7 2 0 59 19 688
2017 Provides services to public - English only 17 31 26 13 9 3 0 50 23 811
2017 Provides services to public - Both English and French 19 38 23 9 7 2 0 59 17 724

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 48 31 7 7 6 0 0 79 13 689
2017 Provides services to public - English only 45 32 9 8 6 0 0 77 14 813
2017 Provides services to public - Both English and French 44 34 10 6 5 0 0 78 11 722
2014 Provides services to public - English only 35 34 12 11 8 1 0 70 19 691
2014 Provides services to public - Both English and French 35 37 11 11 5 0 1 73 16 666
2011 Provides services to public - English only 36 36 10 10 7 0 0 72 18 839
2011 Provides services to public - Both English and French 36 37 12 9 6 1 0 74 15 869

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 28 36 22 9 4 0 0 64 14 685
2017 Provides services to public - English only 29 37 20 9 5 0 0 66 13 811
2017 Provides services to public - Both English and French 29 36 18 10 7 0 0 65 17 725
2014 Provides services to public - English only 21 31 26 11 9 1 1 53 21 695
2014 Provides services to public - Both English and French 26 32 21 12 8 0 1 58 20 665
2011 Provides services to public - English only 20 35 21 12 11 0 0 56 23 840
2011 Provides services to public - Both English and French 28 30 19 13 10 0 1 58 23 870
2008 Provides services to public - English only 18 34 26 13 9 0 0 52 22 849
2008 Provides services to public - Both English and French 22 36 21 13 7 0 0 58 21 802

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 60 19 7 4 8 1 1 80 13 691
2017 Provides services to public - English only 56 22 9 4 4 1 3 82 8 811
2017 Provides services to public - Both English and French 52 27 8 4 4 2 4 84 8 722
2014 Provides services to public - English only 49 24 10 6 7 2 3 76 13 694
2014 Provides services to public - Both English and French 42 28 10 6 7 3 5 76 13 666
2011 Provides services to public - English only 37 32 9 8 10 1 2 72 19 840
2011 Provides services to public - Both English and French 37 29 10 9 8 2 5 71 18 871

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Provides services to public - English only 21 40 39 690
2017 Provides services to public - English only 19 45 35 809
2017 Provides services to public - Both English and French 25 43 32 724
2014 Provides services to public - English only 23 43 35 695
2014 Provides services to public - Both English and French 30 41 30 666
2011 Provides services to public - English only 21 42 37 840
2011 Provides services to public - Both English and French 28 39 33 870

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Provides services to public - English only 22 24 26 11 10 6 143
2017 Provides services to public - English only 28 18 22 14 8 9 153
2017 Provides services to public - Both English and French 21 32 34 5 4 6 176
2014 Provides services to public - English only 36 20 17 22 9999 5 156
2014 Provides services to public - Both English and French 17 37 26 12 9999 9 199
2011 Provides services to public - English only 32 21 25 15 9999 7 174
2011 Provides services to public - Both English and French 19 29 29 12 9999 12 244
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 35 41 12 7 4 1 0 77 11 687
2017 Provides services to public - English only 33 38 14 9 5 1 0 71 14 810
2017 Provides services to public - Both English and French 34 44 12 6 4 0 0 79 10 724
2014 Provides services to public - English only 30 38 13 10 7 1 0 70 17 695
2014 Provides services to public - Both English and French 35 42 13 7 4 0 0 77 10 666
2011 Provides services to public - English only 31 36 12 10 11 1 0 67 21 841
2011 Provides services to public - Both English and French 36 39 11 8 5 0 0 76 14 868
2008 Provides services to public - English only 35 35 12 9 8 1 0 72 16 848
2008 Provides services to public - Both English and French 42 38 11 6 3 0 0 80 9 801

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 15 39 20 15 8 3 0 56 23 691
2017 Provides services to public - English only 18 35 20 16 8 2 0 55 24 812
2017 Provides services to public - Both English and French 19 40 22 13 5 1 0 60 18 723
2014 Provides services to public - English only 16 35 20 15 11 2 0 52 27 695
2014 Provides services to public - Both English and French 17 41 22 12 5 1 0 60 18 666
2011 Provides services to public - English only 14 34 18 16 16 2 0 49 33 839
2011 Provides services to public - Both English and French 21 38 19 12 9 1 0 60 21 869

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 11 26 40 16 6 1 0 23 37 686
2017 Provides services to public - English only 13 24 37 15 9 1 2 24 38 808
2017 Provides services to public - Both English and French 11 27 36 16 6 1 3 22 40 721
2014 Provides services to public - English only 17 29 31 16 5 1 2 21 47 693
2014 Provides services to public - Both English and French 11 32 33 14 7 2 1 21 45 665
2011 Provides services to public - English only 17 31 33 13 4 0 2 17 49 840
2011 Provides services to public - Both English and French 14 31 31 13 7 1 3 20 47 868
2008 Provides services to public - English only 13 32 34 14 5 1 2 19 46 848
2008 Provides services to public - Both English and French 11 33 34 14 6 0 2 21 44 799

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 12 21 29 23 13 1 1 37 33 689
2017 Provides services to public - English only 13 20 27 20 14 3 2 36 35 802
2017 Provides services to public - Both English and French 12 20 33 19 11 3 3 31 34 720
2014 Provides services to public - English only 18 22 31 16 8 2 3 25 42 690
2014 Provides services to public - Both English and French 11 23 28 20 11 4 3 33 36 662
2011 Provides services to public - English only 26 22 25 16 8 1 2 25 49 837
2011 Provides services to public - Both English and French 17 21 25 20 11 2 4 33 40 868
2008 Provides services to public - English only 17 27 27 14 11 1 2 26 46 847
2008 Provides services to public - Both English and French 12 22 27 23 12 1 2 36 36 799

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 15 25 32 18 8 2 0 27 41 687
2017 Provides services to public - English only 16 23 30 17 9 2 2 27 41 810
2017 Provides services to public - Both English and French 21 27 30 12 6 1 3 19 50 718
2014 Provides services to public - English only 21 26 28 16 5 1 3 22 49 689
2014 Provides services to public - Both English and French 23 30 27 10 5 2 2 16 56 663
2011 Provides services to public - English only 18 24 31 16 7 1 2 24 44 837
2011 Provides services to public - Both English and French 21 26 29 12 7 1 4 20 50 868
2008 Provides services to public - English only 12 24 35 16 8 2 3 25 38 845
2008 Provides services to public - Both English and French 15 26 31 16 8 1 3 25 43 801

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 4 11 33 35 16 0 1 52 15 681
2017 Provides services to public - English only 6 11 30 31 17 1 3 51 18 802
2017 Provides services to public - Both English and French 11 19 32 24 10 1 2 35 32 714
2014 Provides services to public - English only 9 14 32 30 9 2 3 42 24 686
2014 Provides services to public - Both English and French 11 21 31 22 10 2 2 34 34 663
2011 Provides services to public - English only 9 15 33 28 13 1 2 42 24 836
2011 Provides services to public - Both English and French 12 23 28 22 10 0 4 34 37 869
2008 Provides services to public - English only 6 13 36 28 14 1 2 42 20 842
2008 Provides services to public - Both English and French 9 19 36 23 10 1 3 34 29 799

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 18 24 27 19 10 1 1 30 42 691
2017 Provides services to public - English only 21 21 30 15 9 2 3 25 44 807
2017 Provides services to public - Both English and French 21 30 23 15 7 1 3 23 53 720
2014 Provides services to public - English only 26 28 24 14 4 2 2 19 56 691
2014 Provides services to public - Both English and French 26 26 25 11 8 3 2 19 55 664
2011 Provides services to public - English only 30 23 25 13 6 0 2 20 54 840
2011 Provides services to public - Both English and French 24 27 23 12 9 1 4 22 54 871
2008 Provides services to public - English only 23 26 26 15 7 1 2 22 51 845
2008 Provides services to public - Both English and French 19 25 29 15 9 1 3 24 45 800

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 9 14 26 28 17 3 3 48 25 685
2017 Provides services to public - English only 9 13 25 27 17 4 4 49 24 807
2017 Provides services to public - Both English and French 16 23 23 17 14 3 3 34 41 720
2014 Provides services to public - English only 12 14 27 25 13 3 6 42 29 691
2014 Provides services to public - Both English and French 13 21 24 25 12 4 3 39 36 663
2011 Provides services to public - English only 9 11 28 27 17 2 6 48 22 840
2011 Provides services to public - Both English and French 10 17 27 24 14 2 6 41 29 870
2008 Provides services to public - English only 11 16 28 25 15 2 4 42 28 846
2008 Provides services to public - Both English and French 12 21 28 19 12 2 5 34 36 799

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 21 26 30 14 6 2 1 21 49 686
2017 Provides services to public - English only 24 24 28 11 8 3 2 20 51 807
2017 Provides services to public - Both English and French 19 28 30 12 6 2 3 19 49 720
2014 Provides services to public - English only 33 28 22 10 4 1 3 14 63 693
2014 Provides services to public - Both English and French 21 27 30 12 5 3 2 18 51 664

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 14 24 34 18 9 0 1 27 38 687

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 10 31 18 24 15 1 0 42 40 689

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 39 29 9 11 11 1 0 69 22 689
2017 Provides services to public - English only 39 26 11 11 11 1 0 66 23 811
2017 Provides services to public - Both English and French 44 34 9 6 5 1 0 79 12 723
2014 Provides services to public - English only 39 30 10 9 11 1 0 70 20 695
2014 Provides services to public - Both English and French 42 33 10 7 7 1 0 76 14 666

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 40 33 10 10 6 0 0 74 16 690
2017 Provides services to public - English only 36 37 11 10 6 0 0 74 16 809
2017 Provides services to public - Both English and French 41 44 7 6 3 0 0 84 8 723
2014 Provides services to public - English only 36 40 9 10 5 1 0 76 15 694
2014 Provides services to public - Both English and French 38 45 8 5 4 0 0 83 9 665

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 38 37 14 7 4 1 0 76 11 689

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 29 39 17 7 5 2 0 70 13 685
2017 Provides services to public - English only 36 38 16 6 3 2 0 75 9 812
2017 Provides services to public - Both English and French 31 50 12 2 2 2 0 83 5 723
2014 Provides services to public - English only 33 36 17 6 4 4 0 72 11 695
2014 Provides services to public - Both English and French 32 45 14 5 2 3 0 79 7 666
2011 Provides services to public - English only 24 37 18 10 9 3 0 62 19 841
2011 Provides services to public - Both English and French 29 39 16 6 5 3 0 71 12 871

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 37 35 16 5 3 3 0 74 9 683
2017 Provides services to public - English only 35 35 19 4 4 4 0 72 8 810
2017 Provides services to public - Both English and French 31 39 18 3 3 5 1 75 6 720
2014 Provides services to public - English only 37 31 17 4 3 6 1 74 7 695
2014 Provides services to public - Both English and French 35 39 15 3 2 4 0 79 6 666

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 43 32 11 8 6 0 0 76 14 689
2017 Provides services to public - English only 42 34 12 7 6 0 0 76 12 812
2017 Provides services to public - Both English and French 39 44 8 5 4 0 0 83 9 724
2014 Provides services to public - English only 38 35 12 7 7 1 0 74 14 695
2014 Provides services to public - Both English and French 42 42 7 5 4 0 0 85 8 665
2011 Provides services to public - English only 29 35 14 9 12 0 0 65 21 841
2011 Provides services to public - Both English and French 38 38 10 7 7 0 0 76 14 868
2008 Provides services to public - English only 29 38 13 10 9 1 0 67 20 848
2008 Provides services to public - Both English and French 36 42 11 6 5 0 0 78 11 804

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 25 30 17 13 11 2 2 58 24 691
2017 Provides services to public - English only 26 31 16 11 12 3 2 59 24 813
2017 Provides services to public - Both English and French 25 36 17 9 8 3 2 65 17 720
2014 Provides services to public - English only 26 31 14 12 11 3 2 61 25 693
2014 Provides services to public - Both English and French 25 35 16 10 8 3 3 64 19 666

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 29 33 16 9 9 3 0 65 19 687
2017 Provides services to public - English only 35 37 14 6 5 3 0 74 12 809
2017 Provides services to public - Both English and French 30 41 12 9 5 3 1 73 14 719
2014 Provides services to public - English only 36 36 12 6 7 2 1 74 14 695
2014 Provides services to public - Both English and French 32 40 12 7 4 3 1 75 12 666
2011 Provides services to public - English only 30 33 13 11 9 4 1 66 21 840
2011 Provides services to public - Both English and French 32 35 11 10 6 5 1 71 17 870
2008 Provides services to public - English only 27 34 14 9 10 4 1 65 20 844
2008 Provides services to public - Both English and French 34 31 13 11 7 2 1 67 19 804

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 25 32 21 9 10 2 0 59 20 690

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 21 23 18 14 14 8 1 49 31 688
2017 Provides services to public - English only 21 27 19 13 12 7 1 52 27 811
2017 Provides services to public - Both English and French 18 30 20 10 11 8 4 55 23 721
2014 Provides services to public - English only 20 27 16 13 16 7 1 51 32 695
2014 Provides services to public - Both English and French 13 29 18 12 13 12 2 49 30 666
2011 Provides services to public - English only 16 23 20 16 16 8 1 42 36 841
2011 Provides services to public - Both English and French 14 25 20 13 14 11 4 46 31 870

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 28 46 7 12 6 0 0 74 18 687
2017 Provides services to public - English only 24 44 7 16 9 0 0 68 25 810
2017 Provides services to public - Both English and French 26 48 8 12 6 0 0 74 18 725
2014 Provides services to public - English only 18 45 8 18 10 0 0 64 28 695
2014 Provides services to public - Both English and French 30 46 7 12 4 0 0 77 16 666
2011 Provides services to public - English only 22 47 6 16 8 0 0 69 24 841
2011 Provides services to public - Both English and French 39 42 5 9 4 0 0 82 13 870
2008 Provides services to public - English only 27 48 6 13 6 0 0 75 19 849
2008 Provides services to public - Both English and French 39 43 6 9 3 0 0 82 13 802

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 34 37 8 13 8 0 0 71 21 691
2017 Provides services to public - English only 32 33 8 15 12 0 0 65 27 812
2017 Provides services to public - Both English and French 36 40 8 10 7 0 0 76 17 725
2014 Provides services to public - English only 34 32 7 14 13 0 0 66 27 695
2014 Provides services to public - Both English and French 35 41 7 10 6 0 0 77 16 666
2011 Provides services to public - English only 33 39 9 11 8 0 0 72 19 837
2011 Provides services to public - Both English and French 44 36 8 8 4 0 0 80 12 868

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 31 39 13 11 5 0 0 70 16 689
2017 Provides services to public - English only 33 39 10 12 5 0 0 73 17 812
2017 Provides services to public - Both English and French 40 42 8 7 3 0 0 82 10 722
2014 Provides services to public - English only 33 41 10 10 5 1 0 74 15 694
2014 Provides services to public - Both English and French 41 41 10 4 3 0 0 82 7 665

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 78 12 5 1 1 0 3 93 2 689
2017 Provides services to public - English only 76 15 4 2 1 0 3 93 3 811
2017 Provides services to public - Both English and French 46 27 8 13 5 0 1 73 19 724
2014 Provides services to public - English only 74 17 3 2 1 0 3 94 3 695
2014 Provides services to public - Both English and French 43 28 9 13 6 0 0 72 19 666
2011 Provides services to public - English only 74 15 6 2 1 0 3 92 3 841
2011 Provides services to public - Both English and French 47 26 8 11 7 0 1 74 18 870
2008 Provides services to public - English only 77 14 4 1 1 0 2 94 3 847
2008 Provides services to public - Both English and French 45 27 9 12 6 0 0 73 18 802

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 79 9 6 1 1 0 4 92 2 689
2017 Provides services to public - English only 77 9 5 1 1 1 6 93 2 812
2017 Provides services to public - Both English and French 57 24 6 7 5 0 1 82 11 724
2014 Provides services to public - English only 76 11 4 0 1 1 6 93 2 695
2014 Provides services to public - Both English and French 59 22 7 6 4 0 2 83 10 665
2011 Provides services to public - English only 73 10 6 1 1 2 8 92 2 840
2011 Provides services to public - Both English and French 57 22 7 6 7 0 1 80 13 870
2008 Provides services to public - English only 74 7 5 0 1 0 12 93 2 848
2008 Provides services to public - Both English and French 55 20 7 6 8 1 3 78 14 803

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 81 8 4 0 1 0 5 94 2 689
2017 Provides services to public - English only 79 10 4 0 1 0 6 95 1 812
2017 Provides services to public - Both English and French 73 16 5 2 4 0 1 90 5 722
2014 Provides services to public - English only 78 9 4 0 1 1 7 95 1 695
2014 Provides services to public - Both English and French 72 17 5 2 3 0 1 90 4 666
2011 Provides services to public - English only 76 8 5 1 1 1 9 93 2 840
2011 Provides services to public - Both English and French 71 17 3 3 4 0 2 90 7 870
2008 Provides services to public - English only 77 5 3 0 1 1 13 96 1 847
2008 Provides services to public - Both English and French 71 13 3 4 5 0 3 87 10 803

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 26 16 10 6 9 26 8 62 22 691

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 37 48 7 6 1 1 0 85 8 692

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 52 27 8 6 4 3 0 81 10 690

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 19 81 691

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 56 44 129

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 60 40 129

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 0 100 129

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 16 84 129

Question 59g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 5 95 129

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 37 63 126

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 44 56 126

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 47 53 126

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 41 59 126

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 35 65 126

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 54 46 126

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 36 64 126

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 12 88 126

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 11 89 126

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 51 49 126

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 20 80 126

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 14 86 126

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 51 49 125

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 25 75 125

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 11 89 125

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 34 66 125

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 9 91 125

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 15 85 125

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 8 92 125

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 11 89 125

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 25 75 125

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 7 93 107

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 19 81 107

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 7 93 107

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 6 94 107

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 11 89 107

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 5 95 107

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 4 96 107

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 6 94 107

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 9 91 107

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 32 68 107

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 7 93 107

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 49 51 107

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 67 33 107

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 11 89 107

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 22 78 684

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 18 15 20 10 12 20 5 44 29 690
2017 Provides services to public - English only 16 18 21 8 12 20 5 46 27 810
2017 Provides services to public - Both English and French 15 25 21 6 6 22 6 54 17 723
2014 Provides services to public - English only 14 17 21 8 12 22 5 43 28 695
2014 Provides services to public - Both English and French 12 20 21 6 9 24 7 47 23 665

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 31 27 18 9 9 6 1 62 19 690
2017 Provides services to public - English only 28 26 21 8 8 7 1 59 18 811
2017 Provides services to public - Both English and French 23 40 17 5 6 8 1 70 12 722
2014 Provides services to public - English only 21 27 25 8 8 10 2 54 18 694
2014 Provides services to public - Both English and French 23 37 18 5 7 9 1 66 14 666
2011 Provides services to public - English only 24 34 20 9 7 5 0 61 18 839
2011 Provides services to public - Both English and French 28 36 19 6 5 7 0 69 11 867

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 12 88 691

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 36 64 80

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 72 28 80

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 29 71 77

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 21 79 77

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 18 82 77

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 19 81 77

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 36 64 77

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 9 91 77

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 0 100 77

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 22 78 77

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 31 69 76

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 18 82 76

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 24 76 76

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 11 89 76

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 10 90 76

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 45 55 76

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 9 91 61

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 8 92 61

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 20 80 61

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 37 63 61

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 0 100 61

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 65 35 61

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 12 88 686

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 17 14 24 6 8 25 5 45 20 690
2017 Provides services to public - English only 17 17 26 4 4 26 6 49 13 812
2017 Provides services to public - Both English and French 15 22 22 3 3 27 8 57 10 725
2014 Provides services to public - English only 15 17 25 4 6 28 6 48 14 694
2014 Provides services to public - Both English and French 13 16 21 3 5 33 9 50 14 665

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 31 26 20 8 6 8 2 63 15 688
2017 Provides services to public - English only 30 27 22 4 5 10 2 65 10 810
2017 Provides services to public - Both English and French 26 38 17 4 2 11 2 73 7 723
2014 Provides services to public - English only 25 26 23 4 5 14 3 61 11 694
2014 Provides services to public - Both English and French 24 31 18 4 4 17 3 67 10 664
2011 Provides services to public - English only 28 35 18 7 5 7 0 68 13 840
2011 Provides services to public - Both English and French 30 39 17 3 3 8 0 75 7 871

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 19 81 688
2017 Provides services to public - English only 18 82 810
2017 Provides services to public - Both English and French 16 84 723
2014 Provides services to public - English only 16 84 694
2014 Provides services to public - Both English and French 13 87 663

Question 80. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 71 29 132
2017 Provides services to public - English only 73 27 144
2017 Provides services to public - Both English and French 70 30 112
2014 Provides services to public - English only 67 33 115
2014 Provides services to public - Both English and French 75 25 86

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 41 34 9 11 3 2 0 76 15 92
2017 Provides services to public - English only 42 44 5 10 0 0 0 86 10 104
2017 Provides services to public - Both English and French 57 27 9 5 1 0 0 85 6 79
2014 Provides services to public - English only 42 39 9 4 3 3 1 84 7 77
2014 Provides services to public - Both English and French 49 37 3 8 2 0 2 87 10 64
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Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 58 20 10 4 8 0 0 78 11 688
2017 Provides services to public - English only 53 22 12 5 5 2 0 77 10 810
2017 Provides services to public - Both English and French 55 26 10 3 4 1 1 83 7 724

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - Both English and French 17 42 17 14 7 1 3 61 22 148

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 28 37 18 9 6 3 0 67 15 682
2017 Provides services to public - English only 19 31 24 9 9 7 0 54 20 811
2017 Provides services to public - Both English and French 14 39 23 10 7 7 0 57 19 723

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 21 32 19 15 10 2 0 55 26 689
2017 Provides services to public - English only 19 32 22 16 9 2 0 52 26 811
2017 Provides services to public - Both English and French 15 41 20 12 9 3 0 58 22 723

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 18 27 20 14 21 0 0 45 35 692
2017 Provides services to public - English only 27 29 19 11 12 1 1 57 23 809
2017 Provides services to public - Both English and French 26 23 21 12 14 0 3 51 26 720

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 20 29 24 15 12 0 0 49 27 692
2017 Provides services to public - English only 19 29 24 15 12 0 1 49 27 810
2017 Provides services to public - Both English and French 12 23 26 22 16 0 1 35 38 723

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 34 34 18 8 6 0 0 68 14 691
2017 Provides services to public - English only 32 33 17 10 5 1 2 66 16 808
2017 Provides services to public - Both English and French 17 28 25 17 11 0 2 45 29 723

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 21 25 21 14 17 1 0 47 31 688
2017 Provides services to public - English only 23 22 19 16 16 1 2 47 33 811
2017 Provides services to public - Both English and French 15 20 22 20 21 0 2 35 43 723

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 55 27 8 3 3 0 4 85 6 688
2017 Provides services to public - English only 53 25 9 3 2 1 6 84 6 809
2017 Provides services to public - Both English and French 36 29 14 5 5 0 10 73 12 721

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 37 30 17 8 7 0 1 67 15 687
2017 Provides services to public - English only 34 35 17 8 5 1 1 70 13 810
2017 Provides services to public - Both English and French 32 29 19 10 7 1 1 63 17 722

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 27 37 18 8 8 0 0 65 16 688
2017 Provides services to public - English only 25 35 20 12 6 1 1 61 18 809
2017 Provides services to public - Both English and French 26 31 23 11 6 1 2 58 18 720

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 21 36 20 13 9 0 1 57 23 687
2017 Provides services to public - English only 22 29 24 15 9 1 1 52 24 810
2017 Provides services to public - Both English and French 19 30 25 15 8 1 2 51 24 720

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 25 33 21 12 9 0 1 58 21 685
2017 Provides services to public - English only 26 31 21 12 9 1 1 58 21 810
2017 Provides services to public - Both English and French 22 33 20 13 8 1 2 57 22 722

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 40 27 15 10 7 0 1 68 17 687

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 24 31 23 12 10 0 1 55 22 686
2017 Provides services to public - English only 22 31 22 13 9 1 2 54 23 810
2017 Provides services to public - Both English and French 22 29 22 15 9 1 2 53 25 722

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 45 27 14 7 5 0 1 73 12 688
2017 Provides services to public - English only 49 26 12 6 5 0 1 76 12 810
2017 Provides services to public - Both English and French 54 25 11 5 3 0 3 81 8 722

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 69 13 6 2 3 1 6 88 6 686
2017 Provides services to public - English only 65 17 7 5 3 1 2 84 8 813
2017 Provides services to public - Both English and French 67 14 7 4 4 0 3 84 8 722

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 62 14 8 5 7 1 2 79 12 689
2017 Provides services to public - English only 49 32 11 4 2 1 1 83 7 808
2017 Provides services to public - Both English and French 51 27 11 4 4 0 3 80 8 719

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 50 28 12 4 4 1 1 79 8 681
2017 Provides services to public - English only 56 23 9 6 5 1 1 80 11 810
2017 Provides services to public - Both English and French 57 20 9 5 6 0 3 79 11 720

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 56 18 9 8 7 1 1 75 15 683
2017 Provides services to public - English only 52 12 5 1 1 0 28 90 3 809
2017 Provides services to public - Both English and French 50 13 6 3 2 0 26 86 7 722

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 55 11 3 2 2 1 28 91 5 684
2017 Provides services to public - English only 50 31 11 3 2 1 3 84 5 802
2017 Provides services to public - Both English and French 57 21 11 4 2 0 5 82 6 719

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 48 29 13 4 3 1 3 80 7 681
2017 Provides services to public - English only 66 20 6 2 2 1 2 89 4 811
2017 Provides services to public - Both English and French 71 15 5 3 2 0 4 89 5 719

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 69 18 5 2 3 0 3 90 5 689
2017 Provides services to public - English only 51 32 10 3 2 1 2 85 5 808
2017 Provides services to public - Both English and French 54 27 10 5 2 0 2 83 7 720

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 51 29 12 2 2 1 3 83 4 687

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 15 35 34 11 5 0 0 50 16 690
2017 Provides services to public - English only 12 33 36 13 5 1 0 45 18 812
2017 Provides services to public - Both English and French 11 29 38 14 7 0 0 41 21 724

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 10 18 40 21 10 0 1 31 28 681
2017 Provides services to public - English only 8 18 41 23 9 0 0 33 26 807
2017 Provides services to public - Both English and French 8 19 37 24 10 1 1 35 28 723
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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 17 34 23 11 11 3 1 17 83 686
2017 Provides services to public - English only 32 28 16 8 7 7 1 35 65 813
2017 Provides services to public - Both English and French 36 26 18 8 6 4 1 38 62 725

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 57 43 546

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 36 64 539

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 43 16 12 9 10 2 7 65 21 680

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 8 15 21 18 28 3 6 25 51 538
2017 Provides services to public - English only 9 18 23 13 21 4 12 32 40 483
2017 Provides services to public - Both English and French 6 15 21 16 24 3 13 26 48 429

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 5 12 19 18 35 4 7 19 59 538
2017 Provides services to public - English only 5 14 18 16 32 5 10 22 57 485
2017 Provides services to public - Both English and French 3 9 19 16 36 3 14 15 63 429
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