2019 Public Service Employee Survey Results by Theme for Transport Canada by Question 94. Please indicate your occupational group and level. Occupational group and level - EL

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 36 29 14 14 7 0 0 64 21 14
2018 EL 36 36 14 0 14 0 0 71 14 14
2017 EL 40 24 15 10 10 0 0 65 20 20
2014 EL 32 26 11 21 11 0 0 58 32 19
2011 EL 40 37 17 7 0 0 0 77 7 30
2011 EL-05 42 25 25 8 0 0 0 67 8 12
2008 EL 24 48 9 12 6 0 0 73 18 33
2008 EL-05 33 40 13 13 0 0 0 73 13 15

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 15 46 15 8 15 0 0 62 23 13
2018 EL 21 29 21 0 29 0 0 50 29 14
2017 EL 15 30 20 9 25 0 0 45 34 20

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 55 27 9 9 0 0 0 82 9 11
2018 EL 64 29 0 0 7 0 0 93 7 14
2017 EL 55 34 5 0 5 0 0 90 5 20
2014 EL 79 16 0 0 5 0 0 95 5 19
2011 EL 73 20 0 7 0 0 0 93 7 30
2011 EL-05 67 17 0 17 0 0 0 83 17 12

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 36 43 7 0 14 0 0 79 14 14
2018 EL 57 29 7 0 7 0 0 86 7 14
2017 EL 30 40 15 10 5 0 0 70 15 20
2014 EL 37 42 11 5 5 0 0 79 11 19
2011 EL 33 50 10 7 0 0 0 83 7 30
2011 EL-05 33 50 8 8 0 0 0 83 8 12
2008 EL 36 39 9 12 3 0 0 76 15 33
2008 EL-05 47 40 7 7 0 0 0 87 7 15

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 36 14 14 21 14 0 0 50 36 14
2018 EL 21 21 29 7 21 0 0 43 29 14
2017 EL 10 40 24 5 20 0 0 50 25 20
2014 EL 21 42 21 10 5 0 0 63 16 19
2011 EL 31 31 10 17 10 0 0 62 28 29
2011 EL-05 25 50 8 8 8 0 0 75 17 12

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 36 14 14 21 14 0 0 50 36 14
2018 EL 21 7 43 14 14 0 0 29 29 14
2017 EL 5 45 14 20 15 0 0 50 35 20
2014 EL 26 47 11 5 11 0 0 74 16 19
2011 EL 30 33 10 17 10 0 0 63 27 30
2011 EL-05 33 42 8 8 8 0 0 75 17 12
2008 EL 15 36 24 21 3 0 0 52 24 33
2008 EL-05 27 33 27 7 7 0 0 60 13 15

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 36 14 7 7 29 7 0 54 38 14
2018 EL 21 29 29 0 14 7 0 54 15 14
2017 EL 20 20 20 15 24 0 0 40 40 20
2014 EL 26 26 26 5 16 0 0 53 21 19
2011 EL 17 33 27 10 7 7 0 54 18 30
2011 EL-05 8 42 25 8 8 8 0 55 18 12
2008 EL 15 36 27 15 6 0 0 52 21 33
2008 EL-05 20 53 20 7 0 0 0 73 7 15
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 43 29 0 7 14 7 0 77 23 14

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 43 21 14 7 14 0 0 64 21 14
2018 EL 21 43 7 7 21 0 0 64 29 14
2017 EL 25 24 15 10 25 0 0 50 35 20
2014 EL 21 32 21 11 16 0 0 53 26 19
2011 EL 30 37 17 13 3 0 0 67 17 30
2011 EL-05 17 58 8 17 0 0 0 75 17 12
2008 EL 6 30 27 15 18 3 0 38 34 33
2008 EL-05 7 40 27 7 13 7 0 50 21 15

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 36 36 0 14 14 0 0 71 29 14
2018 EL 43 29 7 0 21 0 0 71 21 14
2017 EL 25 29 10 15 20 0 0 55 35 20
2014 EL 21 42 16 11 11 0 0 63 21 19
2011 EL 33 37 17 7 7 0 0 70 13 30
2011 EL-05 33 42 17 0 8 0 0 75 8 12
2008 EL 3 33 18 24 21 0 0 36 45 33
2008 EL-05 0 60 13 7 20 0 0 60 27 15

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 43 29 0 14 14 0 0 71 29 14
2018 EL 36 36 7 0 21 0 0 71 21 14
2017 EL 20 34 10 10 25 0 0 55 35 20
2014 EL 32 37 10 11 11 0 0 68 21 19

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 29 7 21 21 21 0 0 36 43 14
2018 EL 14 21 36 0 21 7 0 38 23 14
2017 EL 5 30 25 9 20 10 0 39 33 20
2014 EL 26 37 16 5 11 5 0 67 17 19
2011 EL 13 30 27 3 20 7 0 46 25 30
2011 EL-05 8 17 42 0 17 17 0 30 20 12

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 29 0 43 7 14 7 0 31 23 14
2018 EL 21 14 29 7 29 0 0 36 36 14
2017 EL 5 35 30 9 20 0 0 40 29 20
2014 EL 21 37 16 16 11 0 0 58 26 19
2011 EL 10 30 13 27 17 3 0 41 45 30
2011 EL-05 8 25 25 25 8 8 0 36 36 12
2008 EL 9 18 27 18 21 6 0 29 42 33
2008 EL-05 20 20 27 7 13 13 0 46 23 15

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 7 7 29 29 14 14 0 17 50 14
2018 EL 21 7 29 14 14 14 0 33 33 14
2017 EL 0 30 35 20 14 0 0 30 34 20
2014 EL 11 26 32 16 11 5 0 39 28 19
2011 EL 10 23 20 20 13 13 0 38 38 30
2011 EL-05 8 25 17 25 8 17 0 40 40 12
2008 EL 3 15 18 33 24 6 0 19 61 33
2008 EL-05 7 13 33 20 13 13 0 23 38 15

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 14 7 21 29 14 14 0 25 50 14
2018 EL 21 7 36 14 21 0 0 29 36 14
2017 EL 0 20 24 20 20 15 0 24 47 20
2014 EL 11 26 32 16 16 0 0 37 32 19
2011 EL 10 23 30 20 13 3 0 34 34 30
2011 EL-05 0 17 33 33 17 0 0 17 50 12
2008 EL 6 15 30 24 21 3 0 22 47 33
2008 EL-05 13 20 27 20 13 7 0 36 36 15
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 15 38 15 8 23 0 0 54 31 13
2018 EL 29 21 14 14 21 0 0 50 36 14
2017 EL 10 40 10 15 24 0 0 50 40 20
2014 EL 16 37 21 16 5 5 0 56 22 19
2011 EL 23 30 23 13 10 0 0 53 23 30
2011 EL-05 17 33 25 8 17 0 0 50 25 12

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 8 38 31 15 8 0 0 46 23 13
2018 EL 29 36 14 0 21 0 0 64 21 14
2017 EL 15 50 10 15 9 0 0 66 24 20

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 36 36 7 7 14 0 0 71 21 14
2018 EL 29 43 14 0 14 0 0 71 14 14
2017 EL 15 50 5 10 20 0 0 65 30 20
2014 EL 21 21 26 10 16 5 0 44 28 19
2011 EL 30 37 17 10 7 0 0 67 17 30
2011 EL-05 33 50 8 0 8 0 0 83 8 12
2008 EL 9 27 18 9 36 0 0 36 45 33
2008 EL-05 0 33 27 7 33 0 0 33 40 15

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 29 21 29 7 14 0 0 50 21 14
2018 EL 14 43 14 7 21 0 0 57 29 14
2017 EL 5 40 10 10 34 0 0 45 45 20
2014 EL 16 47 0 11 26 0 0 63 37 19
2011 EL 23 47 3 17 10 0 0 70 27 30
2011 EL-05 17 58 0 25 0 0 0 75 25 12
2008 EL 15 45 15 15 9 0 0 61 24 33
2008 EL-05 20 47 13 13 7 0 0 67 20 15

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 21 21 14 14 14 14 0 50 33 14
2018 EL 0 23 15 31 23 8 0 25 58 13
2017 EL 5 15 15 14 45 5 0 21 63 20
2014 EL 16 21 11 26 21 5 0 39 50 19
2011 EL 20 23 13 27 17 0 0 43 43 30
2011 EL-05 8 25 17 25 25 0 0 33 50 12
2008 EL 9 30 39 9 12 0 0 39 21 33
2008 EL-05 13 33 33 7 13 0 0 47 20 15

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 14 7 7 29 36 7 0 23 69 14
2018 EL 14 0 43 7 36 0 0 14 43 14
2017 EL 10 0 15 19 50 5 0 11 73 20
2014 EL 5 21 21 21 32 0 0 26 53 19
2011 EL 7 20 20 17 33 0 3 28 52 30
2011 EL-05 0 17 25 25 33 0 0 17 58 12
2008 EL 6 27 27 12 27 0 0 33 39 33
2008 EL-05 7 27 33 13 20 0 0 33 33 15

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 50 36 0 7 0 0 7 92 8 14

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 29 29 0 14 21 7 0 62 38 14

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 21 43 7 14 7 0 7 69 23 14

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 31 31 15 8 8 0 8 67 17 13

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 36 36 7 7 0 7 7 83 8 14

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 64 14 0 14 0 7 0 85 15 14

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 57 7 14 7 7 7 0 69 15 14

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 57 21 7 7 0 7 0 85 8 14

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 23 46 8 15 8 0 0 69 23 13
2018 EL 36 21 7 14 21 0 0 57 36 14
2017 EL 10 50 10 5 25 0 0 60 30 20
2014 EL 16 26 21 16 16 5 0 44 33 19
2011 EL 17 57 13 10 3 0 0 73 13 30
2011 EL-05 0 42 33 17 8 0 0 42 25 12

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 23 15 23 31 8 0 0 38 38 13
2018 EL 21 21 29 0 29 0 0 43 29 14
2017 EL 15 35 10 0 40 0 0 50 40 20
2014 EL 16 26 32 11 11 5 0 44 22 19

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 21 43 14 7 14 0 0 64 21 14
2018 EL 29 36 14 0 21 0 0 64 21 14
2017 EL 15 40 10 0 34 0 0 55 34 20
2014 EL 16 42 26 11 5 0 0 58 16 19
2011 EL 40 33 13 13 0 0 0 73 13 30
2011 EL-05 50 33 8 8 0 0 0 83 8 12

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 21 14 29 21 14 0 0 36 36 14
2018 EL 14 7 43 14 21 0 0 21 36 14
2017 EL 0 15 25 24 25 10 0 17 55 20

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 36 29 7 14 14 0 0 64 29 14
2018 EL 50 29 14 7 0 0 0 79 7 14
2017 EL 30 34 10 15 10 0 0 65 25 20
2014 EL 21 47 16 5 11 0 0 68 16 19
2011 EL 33 47 10 3 7 0 0 80 10 30
2011 EL-05 42 33 8 8 8 0 0 75 17 12

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 46 31 8 8 8 0 0 77 15 13
2018 EL 43 50 7 0 0 0 0 93 0 14
2017 EL 20 50 20 9 0 0 0 71 9 20
2014 EL 37 37 16 0 11 0 0 74 11 19
2011 EL 17 43 23 17 0 0 0 60 17 30
2011 EL-05 17 50 25 8 0 0 0 67 8 12
2008 EL 6 55 21 15 3 0 0 61 18 33
2008 EL-05 0 73 20 7 0 0 0 73 7 15

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 36 14 14 21 14 0 0 50 36 14
2017 EL 24 20 25 5 20 0 5 47 27 20
2014 EL 32 37 10 5 11 5 0 72 17 19
2011 EL 27 23 7 3 33 3 3 54 39 30
2011 EL-05 17 25 0 8 42 0 8 45 55 12

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 EL 14 29 57 14
2018 EL 14 29 57 14
2017 EL 24 15 60 20
2014 EL 26 53 21 19
2011 EL 10 70 20 30
2011 EL-05 8 83 8 12
Top of Page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 31 38 23 8 0 0 0 69 8 13
2018 EL 36 50 0 0 14 0 0 86 14 14
2017 EL 30 45 10 10 5 0 0 75 15 20
2014 EL 42 32 21 0 5 0 0 74 5 19
2011 EL 40 43 7 7 3 0 0 83 10 30
2011 EL-05 17 67 0 8 8 0 0 83 17 12
2008 EL 27 48 15 6 3 0 0 76 9 33
2008 EL-05 27 47 13 13 0 0 0 73 13 15

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 14 14 43 14 7 7 0 31 23 14
2018 EL 0 21 29 29 14 7 0 23 46 14
2017 EL 10 30 19 30 10 0 0 40 40 20
2014 EL 11 47 10 16 11 5 0 61 28 19
2011 EL 10 23 30 17 17 3 0 34 34 30
2011 EL-05 8 25 25 17 17 8 0 36 36 12

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 7 43 21 21 7 0 0 29 50 14
2018 EL 14 29 21 29 7 0 0 36 43 14
2017 EL 0 50 24 15 10 0 0 25 50 20
2014 EL 5 37 21 21 11 5 0 33 44 19
2011 EL 3 23 53 10 7 3 0 17 28 30
2011 EL-05 0 25 58 8 0 8 0 9 27 12
2008 EL 15 30 30 18 3 0 3 22 47 33
2008 EL-05 13 7 47 27 7 0 0 33 20 15

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 14 29 21 7 29 0 0 36 43 14
2018 EL 21 7 29 21 14 7 0 38 31 14
2017 EL 5 30 30 24 5 0 5 31 37 20
2014 EL 11 22 22 28 11 0 6 41 35 18
2011 EL 13 27 30 17 10 3 0 28 41 30
2011 EL-05 8 25 33 25 0 8 0 27 36 12
2008 EL 6 18 33 30 3 6 3 37 27 33
2008 EL-05 0 0 40 40 7 13 0 54 0 15

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 36 14 29 7 14 0 0 21 50 14
2018 EL 21 36 14 7 14 7 0 23 62 14
2017 EL 40 19 20 10 5 5 0 16 63 20
2014 EL 21 26 32 11 5 5 0 17 50 19
2011 EL 10 33 27 23 7 0 0 30 43 30
2011 EL-05 17 33 25 25 0 0 0 25 50 12
2008 EL 21 30 24 15 3 3 3 19 55 33
2008 EL-05 20 20 27 20 7 7 0 29 43 15

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 0 29 21 36 14 0 0 50 29 14
2018 EL 0 7 29 36 29 0 0 64 7 14
2017 EL 0 15 50 24 10 0 0 34 15 20
2014 EL 5 16 37 26 11 5 0 39 22 19
2011 EL 0 10 40 33 17 0 0 50 10 30
2011 EL-05 0 17 42 42 0 0 0 42 17 12
2008 EL 6 33 30 24 3 0 3 28 41 33
2008 EL-05 13 27 27 27 7 0 0 33 40 15

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 14 29 29 7 14 7 0 23 46 14
2018 EL 0 14 36 36 14 0 0 50 14 14
2017 EL 20 19 40 10 10 0 0 20 40 20
2014 EL 11 21 47 16 5 0 0 21 32 19
2011 EL 17 17 33 23 10 0 0 33 33 30
2011 EL-05 8 17 33 42 0 0 0 42 25 12
2008 EL 12 30 15 27 12 0 3 41 44 33
2008 EL-05 7 13 20 40 20 0 0 60 20 15

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 7 7 14 29 36 7 0 69 15 14
2018 EL 0 0 14 50 36 0 0 86 0 14
2017 EL 5 5 5 55 15 0 15 82 12 20
2014 EL 11 5 26 32 16 5 5 53 18 19
2011 EL 0 10 13 23 37 3 13 72 12 30
2011 EL-05 0 0 25 0 42 8 25 63 0 12
2008 EL 6 15 9 30 36 0 3 69 22 33
2008 EL-05 7 0 7 33 53 0 0 87 7 15

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 29 21 14 14 14 7 0 31 54 14
2018 EL 21 14 21 14 21 7 0 38 38 14
2017 EL 30 29 25 5 0 5 5 6 66 20
2014 EL 22 11 33 22 11 0 0 33 33 18

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 0 43 7 21 14 14 0 42 50 14

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 14 29 21 21 14 0 0 43 36 14

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 43 14 7 7 29 0 0 57 36 14
2018 EL 29 21 21 0 29 0 0 50 29 14
2017 EL 20 24 20 15 20 0 0 45 35 20
2014 EL 42 26 5 16 10 0 0 68 26 19

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 36 21 0 36 7 0 0 57 43 14
2018 EL 14 36 21 14 14 0 0 50 29 14
2017 EL 10 45 20 20 4 0 0 55 24 20
2014 EL 26 53 11 5 5 0 0 79 10 19

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 21 29 21 21 0 7 0 54 23 14
2018 EL 29 36 14 7 14 0 0 64 21 14

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 36 29 7 7 14 7 0 69 23 14
2018 EL 14 21 43 0 21 0 0 36 21 14
2017 EL 10 40 35 10 5 0 0 50 15 20
2014 EL 26 37 32 0 5 0 0 63 5 19
2011 EL 23 30 23 7 10 7 0 57 18 30
2011 EL-05 25 17 25 17 8 8 0 45 27 12

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 23 23 23 23 0 8 0 50 25 13
2018 EL 14 21 36 7 14 7 0 38 23 14
2017 EL 15 24 30 10 5 15 0 47 18 20
2014 EL 32 26 26 11 5 0 0 58 16 19

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 36 29 7 14 14 0 0 64 29 14
2018 EL 21 36 14 21 7 0 0 57 29 14
2017 EL 15 50 15 5 15 0 0 65 20 20
2014 EL 37 47 10 0 5 0 0 84 5 19
2011 EL 38 34 14 7 7 0 0 72 14 29
2011 EL-05 33 33 25 0 8 0 0 67 8 12
2008 EL 9 55 12 21 3 0 0 64 24 33
2008 EL-05 13 60 13 7 7 0 0 73 13 15

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 23 31 8 8 31 0 0 54 38 13
2018 EL 14 21 29 0 36 0 0 36 36 14
2017 EL 5 19 20 20 30 0 5 26 53 20
2014 EL 16 37 21 0 21 5 0 56 22 19

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 29 29 14 29 0 0 0 57 29 14
2018 EL 7 29 36 14 14 0 0 36 29 14
2017 EL 15 19 30 25 5 5 0 36 32 20
2014 EL 32 21 32 5 11 0 0 53 16 19
2011 EL 13 37 20 13 7 7 3 56 22 30
2011 EL-05 17 25 25 8 8 8 8 50 20 12
2008 EL 12 21 27 24 15 0 0 33 39 33
2008 EL-05 20 20 33 13 13 0 0 40 27 15

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 29 7 36 14 14 0 0 36 29 14
2018 EL 14 7 57 14 7 0 0 21 21 14

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 14 29 14 21 7 14 0 50 33 14
2018 EL 7 21 29 21 14 7 0 31 38 14
2017 EL 5 45 10 10 20 10 0 55 34 20
2014 EL 21 16 26 5 21 11 0 41 29 19
2011 EL 10 40 13 7 17 13 0 58 27 30
2011 EL-05 8 33 25 0 17 17 0 50 20 12

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 29 36 0 21 14 0 0 64 36 14
2017 EL 10 50 0 19 20 0 0 60 40 20
2014 EL 21 47 11 16 5 0 0 68 21 19
2011 EL 30 53 7 3 7 0 0 83 10 30
2011 EL-05 33 50 0 0 17 0 0 83 17 12
2008 EL 21 61 0 15 3 0 0 82 18 33
2008 EL-05 33 60 0 7 0 0 0 93 7 15

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 36 36 21 0 7 0 0 71 7 14
2017 EL 40 29 15 10 5 0 0 70 15 20
2014 EL 42 37 0 16 5 0 0 79 21 19
2011 EL 33 53 3 0 7 0 3 90 7 30
2011 EL-05 33 42 8 0 8 0 8 82 9 12

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 29 29 29 14 0 0 0 57 14 14
2017 EL 30 45 14 10 0 0 0 76 10 20
2014 EL 53 26 0 16 5 0 0 79 21 19

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 69 15 8 0 8 0 0 85 8 13
2017 EL 45 30 5 0 5 0 15 88 6 20
2014 EL 63 26 0 5 5 0 0 89 11 19
2011 EL 50 23 7 13 3 0 3 76 17 30
2011 EL-05 50 17 0 17 8 0 8 73 27 12
2008 EL 61 21 6 9 3 0 0 82 12 33
2008 EL-05 60 27 7 7 0 0 0 87 7 15

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 64 7 14 7 7 0 0 71 14 14
2017 EL 55 24 0 0 5 0 15 94 6 20
2014 EL 58 21 5 0 16 0 0 79 16 19
2011 EL 63 10 10 7 3 0 7 79 11 30
2011 EL-05 83 8 0 0 0 0 8 100 0 12
2008 EL 52 24 3 6 12 0 3 78 19 33
2008 EL-05 60 27 7 0 0 0 7 93 0 15

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 57 14 14 7 7 0 0 71 14 14
2017 EL 53 31 0 0 0 0 16 100 0 19
2014 EL 74 5 11 0 11 0 0 79 11 19
2011 EL 70 10 7 7 0 0 7 86 7 30
2011 EL-05 67 17 8 0 0 0 8 91 0 12
2008 EL 61 18 3 12 3 0 3 81 16 33
2008 EL-05 67 20 0 7 0 0 7 93 7 15

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 43 14 14 7 14 7 0 62 23 14

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 36 36 21 7 0 0 0 71 7 14

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 43 21 21 14 0 0 0 64 14 14

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 23 15 8 8 23 23 0 50 40 13
2018 EL 14 14 50 7 14 0 0 29 21 14
2017 EL 0 10 40 0 19 30 0 14 28 20
2014 EL 11 16 47 0 10 16 0 31 12 19

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 29 21 14 14 14 7 0 54 31 14
2018 EL 14 36 29 7 14 0 0 50 21 14
2017 EL 5 35 35 0 19 5 0 42 20 20
2014 EL 32 32 21 5 11 0 0 63 16 19
2011 EL 30 30 27 3 7 3 0 62 10 30
2011 EL-05 17 42 17 8 8 8 0 64 18 12

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 14 7 29 7 7 29 7 33 22 14
2018 EL 14 7 57 7 7 0 7 23 15 14
2017 EL 5 5 50 10 0 25 5 14 14 20
2014 EL 5 11 37 5 5 32 5 25 17 19

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 36 14 29 7 7 7 0 54 15 14
2018 EL 14 29 43 7 7 0 0 43 14 14
2017 EL 10 20 45 5 10 10 0 34 17 20
2014 EL 26 26 26 5 11 0 5 56 17 19
2011 EL 23 30 23 7 3 13 0 62 12 30
2011 EL-05 17 33 25 0 8 17 0 60 10 12

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 EL 29 71 14
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 43 14 14 7 14 7 0 62 23 14
2018 EL 50 7 21 0 14 7 0 62 15 14
2017 EL 20 29 10 15 25 0 0 50 40 20

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 31 15 15 31 0 8 0 50 33 13
2018 EL 14 29 29 0 21 7 0 46 23 14
2017 EL 5 19 20 10 35 10 0 27 50 20

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 21 21 14 29 7 7 0 46 38 14
2018 EL 7 29 21 14 21 7 0 38 38 14
2017 EL 0 15 35 25 24 0 0 15 50 20

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 29 29 21 21 0 0 0 57 21 14
2018 EL 14 57 14 7 7 0 0 71 14 14
2017 EL 34 25 30 5 5 0 0 60 10 20

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 31 23 23 23 0 0 0 54 23 13
2018 EL 23 54 8 15 0 0 0 77 15 13
2017 EL 15 45 34 5 0 0 0 60 5 20

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 29 29 21 21 0 0 0 57 21 14
2018 EL 29 36 29 7 0 0 0 64 7 14
2017 EL 15 53 11 21 0 0 0 68 21 19

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 29 0 29 29 14 0 0 29 43 14
2018 EL 21 21 21 36 0 0 0 43 36 14
2017 EL 0 20 34 35 5 5 0 21 42 20

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 54 46 0 0 0 0 0 100 0 13
2018 EL 64 29 7 0 0 0 0 93 0 14
2017 EL 65 20 15 0 0 0 0 85 0 20

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 50 36 7 7 0 0 0 86 7 14
2018 EL 64 14 21 0 0 0 0 79 0 14
2017 EL 34 40 20 0 5 0 0 75 5 20

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 29 29 7 14 14 7 0 62 31 14
2018 EL 21 21 21 21 14 0 0 43 36 14
2017 EL 19 15 25 25 15 0 0 34 40 20

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 14 29 7 36 14 0 0 43 50 14
2018 EL 29 14 21 14 14 7 0 46 31 14
2017 EL 9 25 30 30 5 0 0 34 35 20

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 36 21 7 21 14 0 0 57 36 14
2018 EL 21 21 29 7 21 0 0 43 29 14
2017 EL 14 25 25 30 5 0 0 40 35 20

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 57 14 0 14 14 0 0 71 29 14

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 36 29 0 29 7 0 0 64 36 14
2018 EL 29 43 14 14 0 0 0 71 14 14
2017 EL 24 25 35 10 0 0 5 52 11 20

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 57 29 7 7 0 0 0 86 7 14
2018 EL 50 29 21 0 0 0 0 79 0 14
2017 EL 45 30 20 0 5 0 0 75 5 20

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 71 14 0 14 0 0 0 86 14 14
2018 EL 57 21 14 7 0 0 0 79 7 14

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 57 21 0 14 7 0 0 79 21 14
2018 EL 43 14 21 7 14 0 0 57 21 14
2017 EL 60 10 15 5 9 0 0 71 14 20

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 50 36 0 7 7 0 0 86 14 14
2018 EL 14 50 21 7 7 0 0 64 14 14
2017 EL 45 30 15 10 0 0 0 75 10 20

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 57 21 0 14 7 0 0 79 21 14
2018 EL 43 21 14 14 7 0 0 64 21 14
2017 EL 29 25 15 5 25 0 0 55 30 20

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 50 43 0 0 0 0 7 100 0 14
2018 EL 43 29 14 0 0 0 14 83 0 14
2017 EL 25 30 15 5 9 0 15 65 17 20

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 71 21 7 0 0 0 0 93 0 14
2018 EL 43 36 21 0 0 0 0 79 0 14
2017 EL 55 35 5 0 0 0 5 95 0 20

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 57 21 7 14 0 0 0 79 14 14
2018 EL 71 21 7 0 0 0 0 93 0 14
2017 EL 80 10 10 0 0 0 0 90 0 20

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 64 21 7 7 0 0 0 86 7 14
2018 EL 57 14 21 0 7 0 0 71 7 14
2017 EL 50 20 30 0 0 0 0 70 0 20

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 21 29 29 14 7 0 0 50 21 14
2018 EL 21 43 29 7 0 0 0 64 7 14
2017 EL 0 20 65 15 0 0 0 20 15 20

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 8 8 38 23 23 0 0 46 15 13
2018 EL 7 21 43 14 14 0 0 29 29 14
2017 EL 5 29 50 10 5 0 0 15 34 20
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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 36 29 29 7 0 0 0 36 64 14
2018 EL 29 21 21 0 14 14 0 33 67 14
2017 EL 45 35 20 0 0 0 0 45 55 20

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 EL 43 29 7 7 7 0 7 77 15 14
2018 EL 50 21 14 14 0 0 0 71 14 14

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 EL 0 0 27 36 9 18 9 0 63 11

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 EL 0 0 27 27 18 18 9 0 63 11
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