2019 Public Service Employee Survey Results by Theme for Transport Canada by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 36 40 19 5 0 0 0 76 5 59
2019 Federal regulators 31 39 14 9 6 0 0 71 15 520
2019 Compliance, inspection and enforcement 34 42 13 7 4 0 0 76 12 609
2019 Communications or public affairs 29 45 14 8 4 0 0 74 12 106
2019 Access to information and privacy 22 35 15 7 20 0 0 57 27 20
2019 Security 34 35 12 11 7 0 0 69 18 168
2019 Science and technology 39 38 10 11 2 0 0 77 13 100
2019 Legal services 74 21 4 0 0 0 0 96 0 18
2019 Administration and operations 42 36 11 7 4 0 0 77 11 487
2019 Human resources 38 42 11 4 5 0 0 80 9 192
2019 Financial management 40 42 11 4 3 0 0 82 7 181
2019 Procurement 32 41 20 3 3 0 0 73 7 25
2019 Real property 31 46 16 5 0 0 2 79 5 38
2019 Materiel management 30 51 15 4 0 0 0 81 4 14
2019 Information management 30 48 10 7 4 0 0 79 11 91
2019 Information technology 32 47 9 7 5 0 0 78 12 161
2019 Internal audit 38 33 9 11 9 0 0 71 20 17
2019 Evaluation 27 52 22 0 0 0 0 78 0 21
2019 Data sciences 31 47 7 5 10 0 0 78 15 51
2019 Policy 35 39 11 9 6 0 0 74 15 390
2019 Project management 37 42 10 6 4 0 0 80 10 155
2019 Other services to the public 46 27 9 8 9 0 1 74 17 62
2019 None of the above 42 31 11 8 7 0 0 74 15 266
2018 Client contact centre 37 38 10 6 9 0 0 75 15 36
2018 Federal regulators 32 39 14 8 7 0 0 70 16 514
2018 Compliance, inspection and enforcement 31 44 14 7 4 0 0 75 11 622
2018 Communications or public affairs 39 42 10 6 3 0 0 81 9 105
2018 Access to information and privacy 14 42 15 10 18 0 0 56 29 18
2018 Security 39 37 9 8 7 0 0 76 15 156
2018 Science and technology 42 40 8 7 2 0 0 82 9 85
2018 Legal services 31 55 13 0 0 0 0 87 0 15
2018 Administration and operations 33 38 15 7 7 0 0 71 14 433
2018 Human resources 44 39 13 3 1 0 0 83 4 191
2018 Financial management 33 46 8 9 5 0 0 78 14 190
2018 Procurement 43 41 9 4 4 0 0 84 7 24
2018 Real property 44 39 12 2 2 0 0 84 5 39
2018 Information management 22 47 17 6 9 0 0 68 15 76
2018 Information technology 37 40 8 12 3 1 0 77 15 140
2018 Internal audit 28 48 12 5 7 0 0 76 12 28
2018 Evaluation 19 51 5 20 6 0 0 70 25 24
2018 Data sciences 30 49 12 5 5 0 0 79 10 36
2018 Policy 34 44 12 6 3 0 0 78 10 377
2018 Project management 37 45 7 9 2 0 0 82 11 160
2018 Other services to the public 46 27 14 9 5 0 0 73 13 49
2018 None of the above 36 33 15 8 8 0 0 69 16 228
2017 Client contact centre 27 53 12 6 2 0 0 80 8 61
2017 Federal regulators 30 45 9 8 8 0 0 75 16 574
2017 Compliance, inspection and enforcement 31 45 11 8 4 0 0 77 13 690
2017 Communications or public affairs 38 47 8 4 3 1 0 86 6 106
2017 Access to information and privacy 24 57 6 0 12 0 0 82 12 16
2017 Security 33 38 11 8 9 0 1 71 18 160
2017 Science and technology 33 48 11 4 5 0 0 80 9 110
2017 Legal services 36 48 6 10 0 0 0 83 10 17
2017 Administration and operations 32 41 14 7 5 0 0 73 13 542
2017 Human resources 37 40 10 4 9 0 0 77 12 161
2017 Financial management 36 51 6 6 0 0 0 87 7 194
2017 Procurement 48 33 14 0 5 0 0 81 5 21
2017 Real property 24 53 14 6 3 0 0 78 8 36
2017 Information management 29 42 15 8 6 0 0 71 14 93
2017 Information technology 32 45 11 4 8 0 0 77 12 148
2017 Internal audit 55 25 0 15 5 0 0 80 20 20
2017 Evaluation 25 55 16 5 0 0 0 80 5 21
2017 Data sciences 13 57 10 15 5 0 0 70 20 39
2017 Policy 36 47 9 6 2 0 0 82 8 309
2017 Project management 28 51 9 5 8 0 0 79 12 148
2017 Other services to the public 44 35 8 6 7 0 0 79 12 71
2017 None of the above 33 42 14 8 4 0 0 74 11 283
2014 Client contact centre 35 41 14 2 6 2 0 78 7 57
2014 Federal regulators 27 41 11 11 9 0 0 68 21 564
2014 Compliance, inspection and enforcement 30 41 12 9 8 1 0 71 17 573
2014 Communications or public affairs 34 43 13 5 5 0 0 77 10 108
2014 Access to information and privacy 43 20 10 10 16 0 0 63 26 19
2014 Security 30 44 12 6 7 0 1 75 13 207
2014 Science and technology 23 51 14 8 4 0 0 74 12 105
2014 Legal services 32 46 7 14 0 0 0 78 14 15
2014 Administration and operations 30 45 12 8 5 0 0 75 13 538
2014 Human resources 36 44 10 6 4 0 0 80 10 166
2014 Financial management 42 45 7 4 2 0 0 87 6 170
2014 Procurement 39 44 8 0 9 0 0 83 9 23
2014 Real property 22 50 8 11 8 0 0 73 19 50
2014 Materiel management 51 8 21 20 0 0 0 59 20 10
2014 Information management 39 36 14 5 6 0 0 75 11 108
2014 Information technology 39 47 6 4 4 1 0 86 8 130
2014 Internal audit 59 36 5 0 0 0 0 95 0 22
2014 Evaluation 31 48 10 10 0 0 0 80 10 29
2014 Other services to the public 36 36 10 12 5 0 0 73 17 80
2014 None of the above 31 42 11 11 4 0 0 73 16 434

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 31 43 12 9 5 0 0 74 14 57
2019 Federal regulators 27 35 18 12 9 0 0 62 20 515
2019 Compliance, inspection and enforcement 29 41 15 8 8 0 0 70 16 610
2019 Communications or public affairs 37 36 12 10 5 0 0 73 15 106
2019 Access to information and privacy 17 33 18 11 20 0 0 50 31 20
2019 Security 30 35 14 10 10 0 0 65 20 169
2019 Science and technology 39 30 16 7 7 0 0 69 14 100
2019 Legal services 58 42 0 0 0 0 0 100 0 18
2019 Administration and operations 43 30 13 8 5 0 0 73 14 483
2019 Human resources 42 38 6 9 5 0 0 80 14 192
2019 Financial management 41 36 12 7 4 0 0 77 11 178
2019 Procurement 24 60 6 10 0 0 0 84 10 26
2019 Real property 32 38 18 5 5 0 2 72 10 39
2019 Materiel management 42 14 35 4 4 0 0 56 9 14
2019 Information management 30 43 11 10 6 0 0 72 16 91
2019 Information technology 32 45 12 6 4 1 0 77 11 162
2019 Internal audit 27 38 20 0 15 0 0 65 15 17
2019 Evaluation 51 33 0 16 0 0 0 84 16 21
2019 Data sciences 42 28 10 10 10 0 0 70 20 51
2019 Policy 39 38 10 7 5 0 0 78 12 392
2019 Project management 38 35 13 12 3 0 0 73 14 154
2019 Other services to the public 42 30 7 10 10 0 0 73 20 61
2019 None of the above 31 34 17 8 10 1 0 65 18 264
2018 Client contact centre 28 41 7 15 9 0 0 69 24 36
2018 Federal regulators 24 39 16 10 10 0 0 63 20 513
2018 Compliance, inspection and enforcement 27 38 17 9 8 0 0 65 17 620
2018 Communications or public affairs 32 45 12 10 1 0 0 77 10 105
2018 Access to information and privacy 14 34 29 10 13 0 0 48 23 18
2018 Security 36 33 12 7 12 0 0 69 19 156
2018 Science and technology 40 43 5 6 6 0 0 83 12 85
2018 Legal services 41 50 9 0 0 0 0 91 0 15
2018 Administration and operations 36 37 12 9 7 0 0 72 16 436
2018 Human resources 45 35 10 6 3 0 0 81 9 192
2018 Financial management 29 46 12 7 5 1 0 75 13 190
2018 Procurement 43 33 7 10 7 0 0 76 17 24
2018 Real property 43 44 10 2 0 0 0 87 2 39
2018 Information management 21 45 15 12 7 0 0 66 19 78
2018 Information technology 38 39 11 7 5 0 0 77 12 139
2018 Internal audit 34 45 10 7 3 0 0 79 11 28
2018 Evaluation 31 44 10 15 0 0 0 75 15 24
2018 Data sciences 36 31 18 4 12 0 0 66 16 36
2018 Policy 38 37 14 8 3 0 0 76 11 377
2018 Project management 36 41 9 8 7 0 0 76 15 161
2018 Other services to the public 35 30 24 10 2 0 0 65 11 50
2018 None of the above 34 33 13 9 9 1 0 68 18 228
2017 Client contact centre 26 49 10 13 2 0 0 75 15 61
2017 Federal regulators 24 38 13 13 12 0 0 62 25 572
2017 Compliance, inspection and enforcement 25 40 15 11 9 0 0 65 20 689
2017 Communications or public affairs 40 35 17 7 0 1 0 76 7 106
2017 Access to information and privacy 38 38 6 0 12 6 0 80 13 16
2017 Security 27 35 14 12 12 0 0 62 24 160
2017 Science and technology 28 39 13 11 8 1 0 68 19 110
2017 Legal services 53 22 18 0 6 0 0 76 6 17
2017 Administration and operations 34 36 14 8 7 0 0 70 15 541
2017 Human resources 39 34 11 9 6 1 0 74 15 161
2017 Financial management 34 47 10 7 3 0 0 81 9 194
2017 Procurement 34 37 19 5 5 0 0 71 10 21
2017 Real property 27 45 20 8 0 0 0 72 8 36
2017 Information management 20 47 13 6 14 0 0 67 20 93
2017 Information technology 27 35 16 13 8 0 0 62 21 148
2017 Internal audit 55 25 5 11 5 0 0 80 15 20
2017 Evaluation 39 27 20 9 5 0 0 66 14 21
2017 Data sciences 20 49 10 10 8 3 0 72 18 39
2017 Policy 37 39 12 8 3 0 0 76 11 310
2017 Project management 33 35 16 7 10 0 0 68 16 148
2017 Other services to the public 33 33 13 11 10 0 0 66 21 71
2017 None of the above 30 35 16 13 6 1 0 65 18 283

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 53 31 15 1 0 0 0 83 1 59
2019 Federal regulators 49 36 9 4 1 0 0 85 5 510
2019 Compliance, inspection and enforcement 52 35 9 3 2 0 0 86 5 605
2019 Communications or public affairs 41 45 9 2 2 0 1 87 4 105
2019 Access to information and privacy 48 16 28 0 7 0 0 65 7 19
2019 Security 46 34 13 4 3 0 0 80 7 169
2019 Science and technology 53 32 14 2 0 0 0 84 2 100
2019 Legal services 86 9 5 0 0 0 0 95 0 17
2019 Administration and operations 52 31 12 4 1 0 0 83 5 482
2019 Human resources 54 33 10 2 1 0 0 86 3 191
2019 Financial management 55 29 11 3 2 0 0 84 5 177
2019 Procurement 48 36 10 7 0 0 0 84 7 26
2019 Real property 47 38 13 3 0 0 0 85 3 39
2019 Materiel management 47 44 9 0 0 0 0 91 0 14
2019 Information management 46 40 9 3 1 0 0 87 4 91
2019 Information technology 48 38 11 1 1 1 1 87 2 160
2019 Internal audit 43 28 20 0 9 0 0 71 9 17
2019 Evaluation 53 37 10 0 0 0 0 90 0 21
2019 Data sciences 43 36 10 10 2 0 0 79 11 52
2019 Policy 46 34 12 5 3 0 0 80 7 391
2019 Project management 48 40 5 6 1 0 0 88 7 153
2019 Other services to the public 51 30 11 0 6 0 1 83 6 61
2019 None of the above 59 25 10 5 2 0 0 84 6 261
2018 Client contact centre 52 34 8 6 0 0 0 86 6 36
2018 Federal regulators 47 37 9 4 2 0 0 84 7 510
2018 Compliance, inspection and enforcement 49 36 10 4 1 0 0 85 5 617
2018 Communications or public affairs 52 31 13 3 1 0 0 83 4 102
2018 Access to information and privacy 23 49 15 0 13 0 0 73 13 19
2018 Security 55 30 8 4 3 0 0 85 7 153
2018 Science and technology 66 26 5 2 1 0 0 92 4 85
2018 Legal services 50 37 13 0 0 0 0 87 0 15
2018 Administration and operations 47 35 12 3 2 0 0 82 5 434
2018 Human resources 53 38 7 1 0 0 0 91 1 192
2018 Financial management 51 33 10 3 2 0 0 84 6 191
2018 Procurement 59 25 12 0 4 0 0 84 4 23
2018 Real property 55 40 2 2 0 0 0 95 2 38
2018 Information management 40 42 10 5 4 0 0 82 8 78
2018 Information technology 45 41 9 4 1 0 0 86 5 138
2018 Internal audit 51 36 5 7 0 0 0 88 7 28
2018 Evaluation 34 48 11 7 0 0 0 82 7 24
2018 Data sciences 34 49 9 5 2 0 0 84 7 36
2018 Policy 46 37 11 3 2 0 0 84 5 375
2018 Project management 47 41 5 5 2 0 0 88 7 158
2018 Other services to the public 65 27 6 0 2 0 0 92 2 50
2018 None of the above 61 25 8 3 3 0 0 86 6 228
2017 Client contact centre 39 46 13 0 2 0 0 85 2 61
2017 Federal regulators 52 32 8 5 3 0 0 84 8 576
2017 Compliance, inspection and enforcement 52 34 9 4 2 0 0 86 5 687
2017 Communications or public affairs 57 31 9 3 0 1 0 89 3 106
2017 Access to information and privacy 31 63 6 0 0 0 0 94 0 16
2017 Security 43 31 20 4 2 0 0 74 6 160
2017 Science and technology 53 36 10 2 0 0 0 89 2 110
2017 Legal services 59 24 17 0 0 0 0 83 0 17
2017 Administration and operations 49 34 11 4 1 0 0 83 6 541
2017 Human resources 50 35 7 5 3 0 0 85 8 160
2017 Financial management 59 34 5 2 0 0 0 94 2 193
2017 Procurement 72 19 5 0 5 0 0 91 5 21
2017 Real property 49 37 11 3 0 0 0 86 3 36
2017 Information management 46 38 10 3 3 0 0 84 6 93
2017 Information technology 49 36 7 3 5 0 0 85 8 148
2017 Internal audit 64 29 0 6 0 0 0 94 6 20
2017 Evaluation 29 66 5 0 0 0 0 95 0 21
2017 Data sciences 33 44 8 13 3 0 0 77 15 39
2017 Policy 49 37 10 3 2 0 0 86 4 308
2017 Project management 47 43 6 2 1 0 1 91 3 148
2017 Other services to the public 61 25 9 3 2 0 0 86 5 71
2017 None of the above 54 31 11 2 2 0 0 85 4 284
2014 Client contact centre 55 27 9 4 2 2 2 85 6 57
2014 Federal regulators 54 31 7 4 3 0 0 85 8 564
2014 Compliance, inspection and enforcement 56 29 9 3 2 1 0 85 5 573
2014 Communications or public affairs 65 22 10 2 0 0 0 88 2 107
2014 Access to information and privacy 59 26 10 0 5 0 0 84 5 19
2014 Security 59 29 9 0 3 0 0 88 3 207
2014 Science and technology 52 35 8 4 2 0 0 87 6 105
2014 Legal services 52 41 7 0 0 0 0 93 0 15
2014 Administration and operations 63 27 8 1 1 0 0 90 2 538
2014 Human resources 61 30 5 2 2 0 0 91 4 166
2014 Financial management 70 24 5 0 1 0 0 94 1 170
2014 Procurement 66 25 9 0 0 0 0 91 0 23
2014 Real property 58 28 4 7 2 0 0 86 9 50
2014 Materiel management 71 29 0 0 0 0 0 100 0 10
2014 Information management 57 31 11 1 0 0 0 88 1 108
2014 Information technology 68 25 3 2 1 0 0 94 3 130
2014 Internal audit 83 14 4 0 0 0 0 96 0 22
2014 Evaluation 50 40 7 4 0 0 0 89 4 29
2014 Other services to the public 62 24 4 7 3 0 0 86 10 80
2014 None of the above 62 24 9 3 1 0 0 86 5 434

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 37 52 9 2 0 0 0 88 2 59
2019 Federal regulators 35 43 13 7 2 0 0 79 9 519
2019 Compliance, inspection and enforcement 41 41 12 4 2 0 0 82 6 612
2019 Communications or public affairs 34 43 14 7 2 0 0 77 9 106
2019 Access to information and privacy 22 51 7 4 16 0 0 73 20 20
2019 Security 38 38 11 7 5 0 0 76 13 169
2019 Science and technology 38 45 13 2 2 0 0 83 4 100
2019 Legal services 79 21 0 0 0 0 0 100 0 18
2019 Administration and operations 46 35 11 5 3 0 0 81 8 486
2019 Human resources 44 40 9 3 4 0 0 84 7 192
2019 Financial management 44 43 6 3 3 0 0 88 7 182
2019 Procurement 51 29 13 7 0 0 0 80 7 26
2019 Real property 37 49 10 2 0 0 2 88 2 39
2019 Materiel management 37 41 17 4 0 0 0 79 4 14
2019 Information management 42 42 9 6 2 0 0 84 7 91
2019 Information technology 37 45 8 6 3 0 0 83 9 162
2019 Internal audit 38 43 0 19 0 0 0 81 19 17
2019 Evaluation 35 56 9 0 0 0 0 91 0 21
2019 Data sciences 42 33 14 3 8 0 0 75 11 51
2019 Policy 39 40 9 7 4 0 0 80 11 392
2019 Project management 41 41 9 5 3 0 0 83 8 155
2019 Other services to the public 50 30 5 6 8 0 1 81 14 61
2019 None of the above 46 32 13 5 4 0 0 78 9 265
2018 Client contact centre 47 33 11 2 6 0 0 80 9 37
2018 Federal regulators 38 38 13 9 3 0 0 75 12 513
2018 Compliance, inspection and enforcement 39 43 11 5 2 0 0 82 7 623
2018 Communications or public affairs 42 41 11 5 2 0 0 83 7 104
2018 Access to information and privacy 18 46 22 0 13 0 0 65 13 19
2018 Security 48 32 9 6 4 0 0 80 11 155
2018 Science and technology 56 29 12 0 2 0 0 86 2 85
2018 Legal services 31 59 10 0 0 0 0 90 0 15
2018 Administration and operations 42 33 13 8 3 0 0 76 11 438
2018 Human resources 52 39 3 3 2 0 0 92 5 192
2018 Financial management 41 42 9 5 3 0 0 83 8 192
2018 Procurement 54 35 7 0 4 0 0 89 4 24
2018 Real property 53 32 10 2 2 0 0 85 5 39
2018 Information management 33 46 10 2 7 0 2 80 10 78
2018 Information technology 40 40 11 6 1 1 0 82 7 140
2018 Internal audit 45 31 12 8 4 0 0 76 12 28
2018 Evaluation 31 53 13 3 0 0 0 84 3 24
2018 Data sciences 37 37 19 2 5 0 0 74 7 36
2018 Policy 39 41 11 8 1 0 0 80 9 377
2018 Project management 43 41 10 4 2 0 0 84 6 162
2018 Other services to the public 57 29 8 0 6 0 0 86 6 51
2018 None of the above 44 33 15 5 3 0 0 76 9 228
2017 Client contact centre 44 34 13 8 0 0 0 79 8 61
2017 Federal regulators 37 42 8 7 5 0 0 80 12 575
2017 Compliance, inspection and enforcement 41 39 13 4 3 0 0 80 7 685
2017 Communications or public affairs 45 40 10 3 1 0 0 85 4 106
2017 Access to information and privacy 38 38 12 0 12 0 0 76 12 16
2017 Security 38 35 15 8 5 0 0 72 13 160
2017 Science and technology 36 47 8 4 4 0 0 83 9 110
2017 Legal services 53 30 6 11 0 0 0 83 11 17
2017 Administration and operations 39 38 11 6 4 1 0 78 11 542
2017 Human resources 44 34 9 5 7 0 0 79 13 160
2017 Financial management 47 41 8 3 1 0 0 88 4 193
2017 Procurement 48 33 14 0 5 0 0 81 5 21
2017 Real property 24 65 8 3 0 0 0 89 3 36
2017 Information management 35 44 12 6 3 0 0 79 9 93
2017 Information technology 38 40 12 5 6 0 0 78 11 148
2017 Internal audit 64 20 5 6 5 0 0 85 11 20
2017 Evaluation 44 38 18 0 0 0 0 82 0 21
2017 Data sciences 26 45 16 3 11 0 0 71 13 38
2017 Policy 43 38 11 6 2 0 0 81 8 307
2017 Project management 38 37 12 10 3 0 0 75 12 148
2017 Other services to the public 56 23 10 7 4 0 0 79 11 70
2017 None of the above 40 37 13 6 3 0 0 77 9 284
2014 Client contact centre 36 35 24 0 3 2 0 72 4 57
2014 Federal regulators 36 39 14 7 4 0 0 75 11 565
2014 Compliance, inspection and enforcement 39 37 13 6 5 1 0 76 11 574
2014 Communications or public affairs 47 36 12 3 2 0 0 83 5 108
2014 Access to information and privacy 63 10 21 0 5 0 0 74 5 19
2014 Security 38 45 9 3 5 0 1 83 8 207
2014 Science and technology 35 49 9 3 5 0 0 84 7 105
2014 Legal services 46 32 7 0 14 0 0 78 14 15
2014 Administration and operations 42 37 12 6 2 1 0 80 8 537
2014 Human resources 42 39 10 6 3 0 0 81 8 166
2014 Financial management 49 38 7 5 0 0 0 87 5 170
2014 Procurement 43 40 4 4 9 0 0 83 13 23
2014 Real property 35 42 8 9 6 0 0 77 15 50
2014 Materiel management 40 50 0 10 0 0 0 90 10 10
2014 Information management 44 36 11 7 2 0 0 80 9 108
2014 Information technology 48 36 8 5 2 0 0 85 7 130
2014 Internal audit 66 34 0 0 0 0 0 100 0 22
2014 Evaluation 38 38 20 4 0 0 0 76 4 29
2014 Other services to the public 39 40 10 10 1 0 0 79 11 80
2014 None of the above 36 42 11 8 3 0 0 78 11 432

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 36 42 14 4 3 0 2 79 7 59
2019 Federal regulators 28 34 19 10 8 1 0 62 18 519
2019 Compliance, inspection and enforcement 37 30 18 9 7 0 0 67 16 608
2019 Communications or public affairs 36 34 18 8 3 0 1 70 11 106
2019 Access to information and privacy 36 18 9 16 22 0 0 53 38 20
2019 Security 38 23 23 5 10 0 0 61 15 169
2019 Science and technology 45 35 12 4 4 0 0 80 8 100
2019 Legal services 70 30 0 0 0 0 0 100 0 18
2019 Administration and operations 47 32 12 5 5 0 0 79 9 485
2019 Human resources 60 24 6 6 5 0 0 84 10 192
2019 Financial management 48 33 13 3 2 1 0 81 6 182
2019 Procurement 41 30 23 3 3 0 0 71 7 26
2019 Real property 45 31 15 7 0 0 2 77 7 39
2019 Materiel management 41 45 4 4 4 0 0 87 9 14
2019 Information management 41 33 16 4 7 0 0 74 11 91
2019 Information technology 41 33 14 8 3 1 0 74 11 159
2019 Internal audit 43 22 15 9 11 0 0 65 20 17
2019 Evaluation 47 41 7 5 0 0 0 88 5 21
2019 Data sciences 39 30 8 12 11 0 0 69 23 52
2019 Policy 44 35 13 4 4 0 0 79 8 391
2019 Project management 41 33 18 4 4 0 0 74 8 154
2019 Other services to the public 48 21 14 2 10 3 1 73 12 62
2019 None of the above 38 29 17 7 8 1 0 68 16 263
2018 Client contact centre 38 33 11 0 15 4 0 74 15 37
2018 Federal regulators 28 31 19 11 10 0 0 60 21 514
2018 Compliance, inspection and enforcement 32 33 20 9 6 0 0 65 15 621
2018 Communications or public affairs 43 34 13 7 1 0 1 79 8 104
2018 Access to information and privacy 33 18 22 19 8 0 0 50 27 19
2018 Security 42 29 12 8 8 1 0 71 17 156
2018 Science and technology 52 31 6 4 6 0 0 83 11 84
2018 Legal services 59 31 5 5 0 0 0 90 5 15
2018 Administration and operations 43 32 14 6 4 0 0 75 10 432
2018 Human resources 55 28 11 4 1 0 0 83 6 193
2018 Financial management 42 40 9 4 4 1 0 83 8 191
2018 Procurement 54 15 24 4 4 0 0 69 7 24
2018 Real property 55 23 15 7 0 0 0 78 7 39
2018 Information management 29 42 18 6 4 2 0 72 10 79
2018 Information technology 47 27 17 4 4 1 0 74 9 139
2018 Internal audit 54 17 19 7 3 0 0 70 11 28
2018 Evaluation 50 37 13 0 0 0 0 87 0 24
2018 Data sciences 31 38 18 2 7 2 0 71 10 36
2018 Policy 45 33 14 5 3 0 0 78 7 380
2018 Project management 46 29 15 8 2 0 1 75 9 162
2018 Other services to the public 42 27 22 3 6 0 0 68 9 51
2018 None of the above 37 30 14 10 8 2 0 68 18 225
2017 Client contact centre 40 26 17 10 5 2 0 68 15 60
2017 Federal regulators 29 35 14 12 10 0 0 63 22 576
2017 Compliance, inspection and enforcement 31 35 18 9 7 0 0 66 16 687
2017 Communications or public affairs 39 44 12 3 1 1 0 83 4 106
2017 Access to information and privacy 38 37 12 0 12 0 0 75 12 16
2017 Security 32 31 17 10 9 1 1 64 19 161
2017 Science and technology 30 35 15 10 9 1 0 65 19 110
2017 Legal services 48 30 18 5 0 0 0 78 5 17
2017 Administration and operations 43 31 13 7 5 0 0 74 13 541
2017 Human resources 43 31 13 6 5 1 0 75 12 161
2017 Financial management 50 36 9 4 1 0 0 86 5 193
2017 Procurement 39 28 28 5 0 0 0 67 5 21
2017 Real property 44 36 14 3 3 0 0 80 6 36
2017 Information management 31 33 19 10 7 0 0 64 17 93
2017 Information technology 31 29 20 8 11 1 0 61 19 148
2017 Internal audit 60 15 5 11 5 5 0 79 16 20
2017 Evaluation 35 56 5 5 0 0 0 91 5 21
2017 Data sciences 16 49 13 13 10 0 0 65 23 39
2017 Policy 38 37 14 7 2 2 0 77 9 310
2017 Project management 36 32 18 6 6 1 1 69 13 148
2017 Other services to the public 36 33 17 7 7 0 0 69 14 71
2017 None of the above 27 34 21 11 6 0 0 61 17 282
2014 Client contact centre 24 41 23 3 7 2 0 65 11 57
2014 Federal regulators 25 32 18 15 11 1 0 57 25 565
2014 Compliance, inspection and enforcement 27 35 16 12 9 1 0 63 21 574
2014 Communications or public affairs 41 30 16 7 5 1 0 71 12 108
2014 Access to information and privacy 59 10 5 10 16 0 0 69 26 19
2014 Security 32 38 16 6 6 1 1 72 12 207
2014 Science and technology 26 42 15 10 7 0 0 68 17 105
2014 Legal services 33 46 7 14 0 0 0 79 14 15
2014 Administration and operations 41 34 13 7 5 0 0 75 12 537
2014 Human resources 39 39 15 4 4 0 0 77 8 166
2014 Financial management 57 28 9 1 3 1 1 87 4 170
2014 Procurement 48 26 13 5 9 0 0 74 14 23
2014 Real property 28 49 10 10 2 0 2 78 12 50
2014 Materiel management 22 19 29 10 20 0 0 42 29 10
2014 Information management 45 30 18 6 1 0 0 75 7 108
2014 Information technology 47 37 10 2 4 0 0 84 6 130
2014 Internal audit 54 27 19 0 0 0 0 81 0 22
2014 Evaluation 44 35 11 0 7 3 0 82 7 29
2014 Other services to the public 31 34 16 10 7 2 0 65 18 80
2014 None of the above 30 38 18 8 6 0 0 68 14 434

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 33 39 18 3 5 0 2 73 8 58
2019 Federal regulators 28 34 16 15 6 1 0 62 21 515
2019 Compliance, inspection and enforcement 33 34 17 11 5 0 0 66 17 609
2019 Communications or public affairs 31 40 19 10 0 0 0 71 10 105
2019 Access to information and privacy 27 26 4 27 16 0 0 53 42 20
2019 Security 36 31 16 8 8 0 0 67 16 169
2019 Science and technology 39 39 14 4 4 0 0 78 8 100
2019 Legal services 70 30 0 0 0 0 0 100 0 18
2019 Administration and operations 47 33 11 6 3 0 0 79 10 479
2019 Human resources 57 27 6 5 4 1 0 85 10 190
2019 Financial management 45 37 13 3 2 1 0 83 4 181
2019 Procurement 41 43 10 3 3 0 0 84 7 26
2019 Real property 38 34 21 5 0 0 2 74 5 38
2019 Materiel management 34 58 0 9 0 0 0 91 9 14
2019 Information management 39 35 14 5 6 0 0 74 12 88
2019 Information technology 40 33 12 12 2 1 0 73 15 162
2019 Internal audit 43 37 6 0 15 0 0 80 15 17
2019 Evaluation 48 36 11 5 0 0 0 84 5 21
2019 Data sciences 38 33 7 12 11 0 0 71 23 52
2019 Policy 44 37 11 5 4 0 0 81 9 388
2019 Project management 41 34 17 6 2 0 0 75 8 154
2019 Other services to the public 42 24 16 5 9 3 1 69 14 62
2019 None of the above 37 30 15 10 8 1 0 68 17 265
2018 Client contact centre 32 32 23 6 6 0 0 64 12 36
2018 Federal regulators 25 36 18 12 9 0 0 61 21 514
2018 Compliance, inspection and enforcement 29 35 19 10 5 0 0 65 16 622
2018 Communications or public affairs 46 32 13 7 1 0 1 79 8 104
2018 Access to information and privacy 33 30 15 10 13 0 0 63 22 19
2018 Security 42 26 14 10 8 0 0 68 18 155
2018 Science and technology 48 29 13 3 6 0 0 77 10 84
2018 Legal services 59 31 5 5 0 0 0 90 5 15
2018 Administration and operations 41 33 15 7 3 0 0 75 10 430
2018 Human resources 54 28 11 4 2 1 0 83 6 190
2018 Financial management 39 44 9 4 4 0 0 83 8 190
2018 Procurement 51 25 14 4 4 4 0 78 7 24
2018 Real property 55 29 10 7 0 0 0 84 7 39
2018 Information management 31 37 17 11 1 2 2 71 12 77
2018 Information technology 45 28 14 8 4 1 0 74 12 138
2018 Internal audit 49 28 7 12 3 0 0 77 16 28
2018 Evaluation 44 47 3 6 0 0 0 91 6 24
2018 Data sciences 31 42 16 2 7 0 0 74 10 36
2018 Policy 43 37 12 6 2 0 0 80 8 378
2018 Project management 45 32 11 9 3 0 0 77 12 160
2018 Other services to the public 37 32 19 3 8 0 0 70 11 51
2018 None of the above 31 34 17 8 8 2 0 66 16 227
2017 Client contact centre 40 32 17 8 3 0 0 72 11 60
2017 Federal regulators 26 38 16 11 9 0 0 64 20 577
2017 Compliance, inspection and enforcement 26 39 16 11 6 1 0 66 18 689
2017 Communications or public affairs 39 44 11 6 0 0 0 83 6 106
2017 Access to information and privacy 32 38 12 6 12 0 0 69 18 16
2017 Security 27 33 20 14 7 0 0 60 20 161
2017 Science and technology 27 37 13 14 9 0 0 64 22 109
2017 Legal services 54 30 16 0 0 0 0 84 0 17
2017 Administration and operations 43 31 13 8 5 1 0 74 13 543
2017 Human resources 46 33 9 8 4 0 0 79 12 160
2017 Financial management 50 35 8 5 2 0 0 86 6 194
2017 Procurement 34 43 19 5 0 0 0 76 5 21
2017 Real property 41 37 17 3 3 0 0 78 6 36
2017 Information management 35 32 16 13 4 0 0 67 17 93
2017 Information technology 32 29 19 12 8 0 0 61 20 148
2017 Internal audit 60 20 5 11 0 5 0 84 11 20
2017 Evaluation 44 51 0 5 0 0 0 95 5 21
2017 Data sciences 16 51 10 15 8 0 0 67 23 39
2017 Policy 38 38 13 8 2 1 0 77 10 310
2017 Project management 33 38 12 10 6 1 1 72 16 148
2017 Other services to the public 33 35 20 1 10 0 0 68 12 71
2017 None of the above 27 36 17 12 6 1 0 65 19 283
2014 Client contact centre 27 43 18 7 3 2 0 71 11 57
2014 Federal regulators 23 35 16 15 11 0 0 58 26 565
2014 Compliance, inspection and enforcement 25 36 16 13 9 1 0 62 22 573
2014 Communications or public affairs 41 33 13 8 5 0 0 73 13 108
2014 Access to information and privacy 59 10 5 10 16 0 0 69 26 19
2014 Security 29 39 17 7 7 0 1 69 14 207
2014 Science and technology 26 39 17 10 9 0 0 64 18 105
2014 Legal services 33 41 13 14 0 0 0 73 14 15
2014 Administration and operations 39 36 15 7 4 0 0 75 10 538
2014 Human resources 38 39 13 5 4 0 0 77 10 166
2014 Financial management 56 29 10 3 1 1 0 86 3 170
2014 Procurement 48 26 13 4 9 0 0 74 13 23
2014 Real property 32 45 14 6 4 0 0 77 10 50
2014 Materiel management 22 39 10 20 10 0 0 61 29 10
2014 Information management 44 29 21 5 1 0 0 73 6 108
2014 Information technology 48 38 5 5 2 1 0 87 8 130
2014 Internal audit 46 45 10 0 0 0 0 90 0 22
2014 Evaluation 41 38 11 3 4 3 0 82 7 29
2014 Other services to the public 31 36 13 11 9 0 0 67 20 80
2014 None of the above 29 38 18 9 5 1 0 68 14 434

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 33 28 23 3 7 5 2 66 10 59
2019 Federal regulators 30 27 21 11 7 3 2 59 19 520
2019 Compliance, inspection and enforcement 33 26 21 10 6 3 1 62 17 611
2019 Communications or public affairs 35 21 20 12 5 6 0 60 18 105
2019 Access to information and privacy 30 9 18 27 16 0 0 40 43 20
2019 Security 31 27 17 7 14 3 0 61 22 168
2019 Science and technology 36 33 10 11 3 4 2 74 15 100
2019 Legal services 62 30 9 0 0 0 0 91 0 18
2019 Administration and operations 42 24 15 10 5 3 1 69 16 487
2019 Human resources 48 22 12 9 7 0 1 72 15 191
2019 Financial management 38 28 18 8 4 3 0 68 13 181
2019 Procurement 40 49 0 0 7 0 4 93 7 26
2019 Real property 32 28 10 20 5 3 2 63 26 39
2019 Materiel management 33 40 9 5 4 9 0 79 10 14
2019 Information management 31 31 17 8 11 2 0 63 20 91
2019 Information technology 36 28 17 9 6 4 0 66 16 162
2019 Internal audit 48 16 0 0 20 15 0 76 24 17
2019 Evaluation 39 27 21 8 0 5 0 69 9 21
2019 Data sciences 33 20 19 11 16 0 0 53 27 52
2019 Policy 35 26 19 11 6 2 0 63 18 390
2019 Project management 39 27 18 11 5 1 0 66 16 155
2019 Other services to the public 42 17 18 6 10 5 2 63 17 62
2019 None of the above 33 23 17 10 11 4 2 60 22 265
2018 Client contact centre 27 35 10 10 12 6 0 66 24 36
2018 Federal regulators 31 26 18 14 8 3 1 58 23 516
2018 Compliance, inspection and enforcement 29 31 20 10 7 3 1 62 17 625
2018 Communications or public affairs 33 30 16 11 5 5 0 67 16 104
2018 Access to information and privacy 26 19 22 10 22 0 0 45 32 19
2018 Security 38 22 16 10 13 2 0 61 23 156
2018 Science and technology 44 22 17 9 6 1 1 68 15 84
2018 Legal services 31 37 5 10 0 9 9 82 12 15
2018 Administration and operations 38 28 14 12 6 3 0 67 18 434
2018 Human resources 50 22 18 4 5 2 0 73 9 193
2018 Financial management 40 31 8 11 6 4 0 75 18 192
2018 Procurement 47 18 24 7 4 0 0 65 11 24
2018 Real property 42 20 22 13 0 4 0 65 13 39
2018 Information management 21 30 22 14 6 6 2 55 21 79
2018 Information technology 41 22 15 12 7 2 0 65 20 139
2018 Internal audit 41 27 11 6 16 0 0 68 21 28
2018 Evaluation 39 29 17 16 0 0 0 67 16 24
2018 Data sciences 32 23 16 14 10 5 0 58 25 36
2018 Policy 31 29 21 10 6 2 1 62 17 380
2018 Project management 34 28 20 10 5 3 0 64 15 162
2018 Other services to the public 41 16 24 9 9 0 2 58 18 51
2018 None of the above 31 21 20 13 10 3 2 55 24 227
2017 Client contact centre 31 39 10 7 7 5 2 75 14 60
2017 Federal regulators 30 27 20 11 8 4 1 59 20 577
2017 Compliance, inspection and enforcement 30 33 17 9 7 3 1 65 17 687
2017 Communications or public affairs 34 31 14 10 5 6 0 70 16 105
2017 Access to information and privacy 26 24 12 13 18 6 0 53 34 16
2017 Security 27 27 19 12 10 4 0 56 24 161
2017 Science and technology 27 27 21 9 11 6 0 56 21 110
2017 Legal services 48 6 40 6 0 0 0 54 6 17
2017 Administration and operations 37 26 16 10 7 3 2 66 18 542
2017 Human resources 37 32 15 6 7 3 0 71 14 160
2017 Financial management 44 29 12 9 4 3 0 75 13 194
2017 Procurement 33 34 9 19 0 5 0 71 20 21
2017 Real property 22 39 31 6 3 0 0 61 8 36
2017 Information management 26 25 23 9 11 6 0 54 21 93
2017 Information technology 27 27 18 13 13 3 0 55 26 148
2017 Internal audit 56 9 17 5 5 9 0 71 10 20
2017 Evaluation 25 37 18 15 0 4 0 65 16 21
2017 Data sciences 21 29 25 5 12 8 0 54 19 39
2017 Policy 29 29 20 12 4 5 1 62 17 308
2017 Project management 29 31 20 9 7 4 1 62 17 148
2017 Other services to the public 30 32 17 10 11 0 1 63 20 71
2017 None of the above 29 25 24 8 10 4 1 56 19 284
2014 Client contact centre 28 32 19 13 7 2 0 61 20 57
2014 Federal regulators 28 30 18 10 9 3 2 61 20 565
2014 Compliance, inspection and enforcement 30 30 16 10 9 4 1 63 20 574
2014 Communications or public affairs 34 21 18 15 5 6 0 59 21 108
2014 Access to information and privacy 48 20 5 0 26 0 0 69 26 19
2014 Security 29 29 18 9 9 2 2 62 20 207
2014 Science and technology 26 31 18 11 8 4 2 61 20 105
2014 Legal services 33 26 14 13 7 7 0 63 22 15
2014 Administration and operations 38 25 17 8 7 5 1 66 16 538
2014 Human resources 36 28 15 13 7 1 0 64 21 166
2014 Financial management 49 24 9 7 6 5 1 77 14 170
2014 Procurement 43 35 4 5 13 0 0 78 18 23
2014 Real property 22 34 18 6 14 6 0 60 20 50
2014 Materiel management 30 20 20 11 10 10 0 56 23 10
2014 Information management 35 25 20 13 4 3 0 61 18 108
2014 Information technology 43 24 18 7 5 3 0 69 13 130
2014 Internal audit 64 8 12 11 0 4 0 76 11 22
2014 Evaluation 29 41 17 10 4 0 0 70 14 29
2014 Other services to the public 31 25 21 9 10 4 0 59 19 80
2014 None of the above 30 24 20 13 8 3 1 57 21 434
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 41 29 15 5 3 6 2 75 9 59
2019 Federal regulators 48 27 14 5 4 0 1 76 9 522
2019 Compliance, inspection and enforcement 50 26 14 5 3 1 2 78 8 610
2019 Communications or public affairs 49 29 11 5 3 0 3 81 8 106
2019 Access to information and privacy 39 11 11 12 11 4 11 60 27 20
2019 Security 50 23 16 6 5 1 0 73 11 168
2019 Science and technology 56 26 11 4 2 0 1 83 6 99
2019 Legal services 74 16 0 0 4 0 5 95 5 18
2019 Administration and operations 52 22 17 4 2 0 3 76 6 485
2019 Human resources 50 26 9 3 4 2 6 83 7 191
2019 Financial management 56 31 6 4 2 1 1 88 6 181
2019 Procurement 45 30 19 0 3 0 3 77 3 26
2019 Real property 49 26 5 15 3 0 3 76 18 39
2019 Materiel management 21 48 32 0 0 0 0 68 0 14
2019 Information management 44 24 18 7 2 0 5 71 10 90
2019 Information technology 51 27 15 1 1 1 4 82 3 161
2019 Internal audit 59 15 9 6 0 0 11 83 6 17
2019 Evaluation 57 19 5 4 0 7 7 89 5 21
2019 Data sciences 35 37 16 6 3 0 3 74 10 52
2019 Policy 61 23 7 6 2 1 0 85 8 391
2019 Project management 57 27 11 1 1 1 2 87 2 155
2019 Other services to the public 46 15 12 11 12 1 2 64 24 62
2019 None of the above 48 25 14 2 5 2 5 79 7 265

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 57 27 3 10 1 1 0 85 12 59
2019 Federal regulators 44 27 13 9 6 1 1 71 15 520
2019 Compliance, inspection and enforcement 49 28 11 5 5 1 0 79 10 611
2019 Communications or public affairs 46 30 12 6 3 1 2 79 9 105
2019 Access to information and privacy 46 22 4 4 11 4 7 78 18 20
2019 Security 46 27 14 5 7 1 0 74 12 168
2019 Science and technology 57 24 9 6 3 1 0 82 9 100
2019 Legal services 91 0 4 4 0 0 0 91 4 18
2019 Administration and operations 56 21 12 6 3 1 1 79 10 485
2019 Human resources 57 26 6 4 4 2 0 85 9 191
2019 Financial management 60 29 6 3 3 0 0 89 5 180
2019 Procurement 36 42 4 10 3 4 0 82 14 26
2019 Real property 42 28 10 5 8 6 2 75 14 39
2019 Materiel management 38 47 6 9 0 0 0 85 9 14
2019 Information management 45 27 15 8 5 0 1 73 13 90
2019 Information technology 52 31 11 4 1 1 0 84 5 162
2019 Internal audit 54 20 9 11 6 0 0 74 17 17
2019 Evaluation 46 27 5 10 7 0 5 77 18 21
2019 Data sciences 56 23 5 10 7 0 0 79 16 52
2019 Policy 56 24 9 5 4 2 0 82 9 390
2019 Project management 55 25 8 6 4 2 1 82 10 155
2019 Other services to the public 57 15 3 8 15 0 1 73 23 62
2019 None of the above 49 24 13 4 6 2 1 76 11 265
2018 Client contact centre 49 37 0 2 2 9 0 95 5 36
2018 Federal regulators 44 28 13 8 4 1 1 74 12 514
2018 Compliance, inspection and enforcement 43 32 14 5 4 2 0 77 9 623
2018 Communications or public affairs 48 29 9 7 4 3 0 79 11 104
2018 Access to information and privacy 46 19 25 5 5 0 0 65 10 19
2018 Security 50 26 8 8 5 1 1 78 14 153
2018 Science and technology 43 41 4 4 3 2 2 88 8 84
2018 Legal services 60 13 9 0 0 18 0 89 0 15
2018 Administration and operations 47 29 12 5 5 2 0 77 10 434
2018 Human resources 59 27 4 4 3 2 1 88 7 194
2018 Financial management 52 30 8 3 4 2 0 84 8 192
2018 Procurement 65 21 4 4 7 0 0 86 11 24
2018 Real property 52 41 5 2 0 0 0 93 2 39
2018 Information management 36 39 11 8 3 3 1 78 11 78
2018 Information technology 53 29 7 5 3 3 1 84 8 140
2018 Internal audit 45 33 7 7 3 3 0 82 11 28
2018 Evaluation 61 30 9 0 0 0 0 91 0 24
2018 Data sciences 51 13 12 7 14 2 0 66 22 36
2018 Policy 52 28 10 6 2 2 0 82 9 382
2018 Project management 53 28 9 7 2 2 0 82 9 163
2018 Other services to the public 51 25 15 2 6 1 0 77 9 50
2018 None of the above 53 21 10 6 7 2 0 76 14 226
2017 Client contact centre 44 31 13 2 5 5 0 79 7 61
2017 Federal regulators 47 30 11 6 5 1 0 78 11 574
2017 Compliance, inspection and enforcement 47 31 9 6 5 2 0 80 11 689
2017 Communications or public affairs 60 24 10 2 0 4 0 88 2 106
2017 Access to information and privacy 56 25 0 0 12 6 0 87 13 16
2017 Security 39 36 11 4 7 1 1 77 12 161
2017 Science and technology 48 31 10 5 6 0 0 78 12 110
2017 Legal services 54 12 28 6 0 0 0 66 6 17
2017 Administration and operations 48 31 9 6 3 2 1 82 8 543
2017 Human resources 56 21 9 8 1 4 1 81 9 160
2017 Financial management 56 30 9 2 2 1 0 87 4 194
2017 Procurement 38 47 14 0 0 0 0 86 0 21
2017 Real property 41 51 8 0 0 0 0 92 0 36
2017 Information management 43 24 11 9 8 3 2 71 18 93
2017 Information technology 48 23 14 10 5 0 0 71 15 148
2017 Internal audit 75 5 5 5 5 6 0 85 10 20
2017 Evaluation 39 28 9 14 0 9 0 74 15 21
2017 Data sciences 47 23 13 8 7 3 0 72 15 39
2017 Policy 52 27 9 4 3 5 0 83 7 310
2017 Project management 50 28 11 5 3 1 1 80 8 147
2017 Other services to the public 44 27 15 9 4 0 2 72 13 71
2017 None of the above 40 33 14 6 5 2 0 74 11 284
2014 Client contact centre 38 41 11 1 3 5 0 84 5 57
2014 Federal regulators 46 26 10 9 6 3 0 74 16 564
2014 Compliance, inspection and enforcement 42 32 11 7 5 3 1 76 13 573
2014 Communications or public affairs 49 26 10 7 7 0 1 76 14 108
2014 Access to information and privacy 42 20 16 16 6 0 0 63 21 19
2014 Security 46 27 11 5 8 1 0 75 14 207
2014 Science and technology 36 34 13 9 8 1 0 71 17 105
2014 Legal services 18 35 21 13 7 6 0 56 22 15
2014 Administration and operations 48 28 11 5 5 2 0 78 10 538
2014 Human resources 51 30 12 0 5 2 0 83 5 166
2014 Financial management 56 29 8 3 2 2 1 87 5 170
2014 Procurement 40 12 22 9 17 0 0 52 26 23
2014 Real property 44 38 7 2 6 2 0 84 8 50
2014 Materiel management 21 61 18 0 0 0 0 82 0 10
2014 Information management 53 29 8 5 3 1 1 84 8 108
2014 Information technology 52 21 16 8 2 1 0 74 10 130
2014 Internal audit 58 9 18 4 0 0 11 75 4 22
2014 Evaluation 50 29 7 7 4 3 0 82 11 29
2014 Other services to the public 35 33 19 4 9 0 0 68 13 80
2014 None of the above 43 31 10 5 7 2 1 77 12 434

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 43 41 7 9 0 0 0 83 9 59
2019 Federal regulators 41 30 13 9 6 0 1 72 15 518
2019 Compliance, inspection and enforcement 47 29 12 6 6 0 0 76 12 610
2019 Communications or public affairs 50 30 11 6 3 0 1 80 8 105
2019 Access to information and privacy 42 31 0 5 12 5 7 82 18 19
2019 Security 42 30 13 7 8 1 0 72 15 168
2019 Science and technology 47 29 11 9 2 2 1 78 11 99
2019 Legal services 79 12 4 4 0 0 0 91 4 18
2019 Administration and operations 50 29 8 7 5 0 1 80 12 483
2019 Human resources 51 32 7 3 6 0 1 84 9 192
2019 Financial management 51 31 8 7 3 0 1 83 9 180
2019 Procurement 46 27 7 10 7 4 0 76 18 26
2019 Real property 39 33 15 3 8 0 2 73 11 39
2019 Materiel management 34 51 6 4 4 0 0 85 9 14
2019 Information management 44 29 9 7 8 1 1 75 15 91
2019 Information technology 48 29 12 8 2 0 1 78 10 161
2019 Internal audit 49 16 0 20 15 0 0 65 35 17
2019 Evaluation 50 32 7 10 0 0 0 83 10 21
2019 Data sciences 40 36 5 5 14 0 0 76 19 52
2019 Policy 49 27 9 9 5 0 0 76 15 388
2019 Project management 48 33 8 6 4 1 0 81 10 155
2019 Other services to the public 46 25 5 8 17 0 0 71 24 62
2019 None of the above 45 28 11 8 6 1 1 74 14 265
2018 Client contact centre 43 35 4 2 2 9 4 89 6 36
2018 Federal regulators 40 31 13 10 6 0 0 71 16 510
2018 Compliance, inspection and enforcement 40 34 13 8 4 0 0 75 12 622
2018 Communications or public affairs 42 34 10 12 2 1 0 76 14 105
2018 Access to information and privacy 23 45 27 5 0 0 0 68 5 19
2018 Security 43 35 6 7 7 1 1 80 14 152
2018 Science and technology 40 46 5 4 5 0 1 86 9 84
2018 Legal services 78 5 18 0 0 0 0 82 0 15
2018 Administration and operations 43 31 12 8 6 1 0 74 14 435
2018 Human resources 56 32 3 5 3 0 0 88 9 194
2018 Financial management 44 39 8 8 1 0 0 83 9 191
2018 Procurement 53 23 11 5 8 0 0 76 13 23
2018 Real property 53 38 7 0 0 2 0 93 0 39
2018 Information management 36 39 14 9 1 2 1 76 10 79
2018 Information technology 48 35 6 5 4 2 0 85 8 138
2018 Internal audit 43 31 3 14 3 0 5 78 19 28
2018 Evaluation 58 32 0 9 0 0 0 91 9 24
2018 Data sciences 40 24 14 13 6 2 0 66 20 36
2018 Policy 47 30 8 9 5 0 0 78 14 379
2018 Project management 49 30 7 9 2 1 1 81 12 162
2018 Other services to the public 51 20 17 6 6 0 0 71 12 50
2018 None of the above 45 29 10 6 8 1 0 75 14 228
2017 Client contact centre 44 38 5 9 3 0 0 82 13 61
2017 Federal regulators 43 32 11 7 6 1 1 76 14 577
2017 Compliance, inspection and enforcement 44 33 10 7 5 1 0 78 12 688
2017 Communications or public affairs 60 31 4 4 1 1 0 92 5 106
2017 Access to information and privacy 62 25 6 0 6 0 0 88 6 16
2017 Security 41 35 11 7 5 1 0 77 13 161
2017 Science and technology 44 34 8 4 8 0 1 79 13 110
2017 Legal services 53 18 22 6 0 0 0 72 6 17
2017 Administration and operations 44 33 9 7 4 1 2 78 12 543
2017 Human resources 50 28 8 9 3 1 1 80 12 161
2017 Financial management 51 35 9 5 0 0 0 86 5 194
2017 Procurement 34 52 15 0 0 0 0 85 0 21
2017 Real property 41 48 8 0 0 0 3 91 0 36
2017 Information management 38 30 14 6 10 0 2 69 16 93
2017 Information technology 48 25 10 15 2 0 0 73 17 148
2017 Internal audit 69 16 6 9 0 0 0 85 9 20
2017 Evaluation 45 36 9 9 0 0 0 81 9 21
2017 Data sciences 36 34 5 15 10 0 0 70 25 39
2017 Policy 48 28 9 8 5 2 0 78 13 310
2017 Project management 52 25 10 9 3 0 1 77 13 148
2017 Other services to the public 41 31 11 12 6 0 0 72 17 71
2017 None of the above 42 31 12 7 7 1 0 74 15 284
2014 Client contact centre 35 37 13 6 5 3 0 75 12 57
2014 Federal regulators 39 31 10 11 7 1 1 72 19 564
2014 Compliance, inspection and enforcement 39 34 9 12 6 1 1 73 18 574
2014 Communications or public affairs 48 30 8 4 10 0 0 78 13 108
2014 Access to information and privacy 43 20 16 16 5 0 0 63 21 19
2014 Security 42 29 12 7 8 0 0 72 16 207
2014 Science and technology 34 33 11 11 10 1 0 67 21 105
2014 Legal services 19 33 34 7 7 0 0 52 14 15
2014 Administration and operations 46 32 9 7 6 1 1 79 12 537
2014 Human resources 49 34 7 3 6 0 0 83 10 166
2014 Financial management 54 32 6 4 3 1 0 86 7 170
2014 Procurement 40 12 26 13 9 0 0 52 22 23
2014 Real property 38 39 8 9 6 0 0 77 15 50
2014 Materiel management 21 70 9 0 0 0 0 91 0 10
2014 Information management 56 28 7 5 4 0 0 84 8 108
2014 Information technology 53 26 8 9 4 0 0 79 13 130
2014 Internal audit 45 40 9 0 0 0 6 91 0 22
2014 Evaluation 35 38 10 10 7 0 0 73 17 29
2014 Other services to the public 35 32 16 10 6 0 0 67 16 80
2014 None of the above 39 32 12 11 5 1 0 72 16 434

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 54 30 6 10 1 0 0 83 11 58
2019 Federal regulators 47 27 10 8 7 0 1 75 15 522
2019 Compliance, inspection and enforcement 51 28 10 5 5 0 0 80 11 611
2019 Communications or public affairs 45 35 8 6 5 0 1 81 10 106
2019 Access to information and privacy 42 20 7 9 22 0 0 62 31 20
2019 Security 48 25 11 10 6 0 0 72 16 169
2019 Science and technology 49 34 8 5 4 0 0 82 9 100
2019 Legal services 91 4 0 0 4 0 0 96 4 18
2019 Administration and operations 58 23 9 7 3 0 0 81 10 485
2019 Human resources 63 20 6 6 5 0 0 83 11 192
2019 Financial management 63 28 5 2 3 0 0 91 5 181
2019 Procurement 59 34 0 3 3 0 0 93 7 26
2019 Real property 42 23 18 12 6 0 0 65 18 39
2019 Materiel management 43 42 6 9 0 0 0 85 9 14
2019 Information management 51 30 8 6 5 0 0 80 12 91
2019 Information technology 58 26 8 5 2 0 0 85 7 162
2019 Internal audit 54 35 6 6 0 0 0 89 6 17
2019 Evaluation 59 24 5 4 0 7 0 90 4 21
2019 Data sciences 55 24 5 6 10 0 0 79 16 52
2019 Policy 54 27 9 5 5 0 0 81 10 391
2019 Project management 59 25 7 6 3 1 0 84 9 155
2019 Other services to the public 54 17 11 5 12 2 0 72 17 62
2019 None of the above 50 24 11 5 9 1 0 75 14 266
2018 Client contact centre 48 32 10 2 2 5 0 85 5 37
2018 Federal regulators 46 28 13 7 6 0 0 74 13 514
2018 Compliance, inspection and enforcement 46 30 12 6 6 0 0 76 13 623
2018 Communications or public affairs 45 29 10 10 5 0 0 74 15 105
2018 Access to information and privacy 38 40 5 18 0 0 0 78 18 19
2018 Security 52 26 9 5 7 1 0 79 12 153
2018 Science and technology 46 38 10 3 3 0 0 84 6 84
2018 Legal services 69 22 9 0 0 0 0 91 0 15
2018 Administration and operations 51 27 11 5 5 0 0 79 10 433
2018 Human resources 59 27 5 5 4 0 0 87 8 194
2018 Financial management 50 29 10 8 3 0 0 79 11 192
2018 Procurement 62 18 9 4 7 0 0 81 11 24
2018 Real property 55 33 7 5 0 0 0 88 5 38
2018 Information management 33 42 14 8 1 0 2 76 9 79
2018 Information technology 54 22 12 5 5 1 0 77 10 140
2018 Internal audit 51 28 11 3 7 0 0 79 11 28
2018 Evaluation 75 16 9 0 0 0 0 91 0 24
2018 Data sciences 39 23 10 15 14 0 0 62 29 36
2018 Policy 52 27 8 9 5 0 0 79 13 380
2018 Project management 54 29 5 7 4 0 0 84 11 162
2018 Other services to the public 54 22 20 4 0 0 0 76 4 50
2018 None of the above 50 22 11 5 11 1 0 72 16 227
2017 Client contact centre 54 26 13 2 5 0 0 80 7 61
2017 Federal regulators 49 27 8 7 8 0 0 77 15 574
2017 Compliance, inspection and enforcement 51 27 10 6 4 0 0 79 11 689
2017 Communications or public affairs 66 21 5 3 4 1 0 88 7 106
2017 Access to information and privacy 63 25 6 0 6 0 0 88 6 16
2017 Security 47 32 10 6 5 1 0 79 11 158
2017 Science and technology 54 22 12 6 6 0 1 76 12 110
2017 Legal services 66 18 10 6 0 0 0 84 6 17
2017 Administration and operations 55 25 11 5 3 1 0 81 8 543
2017 Human resources 63 17 11 4 5 0 0 80 9 160
2017 Financial management 56 31 8 4 1 0 0 87 5 193
2017 Procurement 53 33 15 0 0 0 0 85 0 21
2017 Real property 44 39 14 0 0 0 3 85 0 36
2017 Information management 43 32 11 5 9 0 1 75 14 93
2017 Information technology 55 23 11 7 4 0 0 78 11 146
2017 Internal audit 65 26 0 5 5 0 0 91 9 20
2017 Evaluation 50 13 14 18 5 0 0 63 23 21
2017 Data sciences 39 41 5 5 10 0 0 80 15 39
2017 Policy 52 25 9 9 4 1 0 78 13 309
2017 Project management 61 17 8 10 4 0 0 78 14 148
2017 Other services to the public 48 27 14 4 7 0 0 75 11 71
2017 None of the above 48 28 11 7 6 1 0 77 13 283
2014 Client contact centre 36 45 9 4 3 2 0 83 8 57
2014 Federal regulators 47 26 12 7 7 1 0 74 14 565
2014 Compliance, inspection and enforcement 45 28 12 8 5 1 0 74 14 574
2014 Communications or public affairs 51 30 9 5 7 0 0 80 11 108
2014 Access to information and privacy 32 37 21 5 5 0 0 69 10 19
2014 Security 46 25 14 7 7 0 1 72 14 207
2014 Science and technology 50 25 9 8 7 2 0 76 15 105
2014 Legal services 26 7 54 14 0 0 0 33 14 15
2014 Administration and operations 54 26 10 5 4 1 0 80 9 538
2014 Human resources 55 26 8 4 6 1 0 82 10 166
2014 Financial management 61 24 6 7 1 1 0 86 8 170
2014 Procurement 40 18 16 9 13 0 4 60 23 23
2014 Real property 43 40 4 8 6 0 0 82 14 50
2014 Materiel management 40 31 29 0 0 0 0 71 0 10
2014 Information management 59 22 13 3 3 0 0 82 6 108
2014 Information technology 55 23 12 5 5 0 0 78 9 130
2014 Internal audit 58 32 4 0 0 0 6 96 0 22
2014 Evaluation 46 34 7 14 0 0 0 79 14 29
2014 Other services to the public 39 30 15 10 5 0 0 70 15 80
2014 None of the above 45 28 11 7 8 0 0 74 15 434

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 36 36 11 9 1 4 2 77 11 59
2019 Federal regulators 25 31 18 10 10 7 0 59 21 521
2019 Compliance, inspection and enforcement 28 33 18 8 9 5 0 63 18 611
2019 Communications or public affairs 33 34 15 7 4 7 0 72 12 106
2019 Access to information and privacy 29 35 13 0 11 12 0 72 13 20
2019 Security 25 27 24 9 10 5 0 55 20 169
2019 Science and technology 33 35 15 7 6 5 0 71 14 100
2019 Legal services 59 20 17 0 0 5 0 83 0 18
2019 Administration and operations 41 29 16 6 4 4 0 73 10 486
2019 Human resources 38 37 7 4 6 8 0 81 11 192
2019 Financial management 32 39 15 5 4 4 0 75 9 181
2019 Procurement 44 16 22 13 0 4 0 63 14 26
2019 Real property 27 41 15 5 2 10 0 75 8 39
2019 Materiel management 10 45 12 5 5 23 0 72 13 13
2019 Information management 38 31 12 6 7 7 0 74 13 91
2019 Information technology 32 33 16 7 4 8 1 71 12 162
2019 Internal audit 38 31 0 6 6 20 0 86 14 17
2019 Evaluation 12 55 20 5 0 7 0 73 6 21
2019 Data sciences 33 30 3 6 11 16 0 75 21 52
2019 Policy 40 33 11 4 4 7 0 79 9 389
2019 Project management 31 40 13 7 3 6 1 76 10 155
2019 Other services to the public 37 30 12 11 6 4 0 70 18 62
2019 None of the above 26 27 18 10 9 8 2 59 21 266
2018 Client contact centre 25 33 13 9 15 4 0 60 26 36
2018 Federal regulators 20 33 21 11 10 5 0 56 22 514
2018 Compliance, inspection and enforcement 24 31 22 10 8 6 0 58 18 626
2018 Communications or public affairs 31 45 12 6 2 4 0 79 8 105
2018 Access to information and privacy 53 19 18 5 5 0 0 73 10 19
2018 Security 32 29 12 13 11 4 0 63 24 157
2018 Science and technology 27 31 16 9 6 11 0 65 17 85
2018 Legal services 64 22 9 5 0 0 0 87 5 15
2018 Administration and operations 36 31 17 7 4 6 0 70 12 436
2018 Human resources 37 32 15 6 3 7 0 74 10 193
2018 Financial management 36 34 11 6 4 10 0 77 11 191
2018 Procurement 38 25 22 0 7 7 0 68 8 24
2018 Real property 46 34 13 2 2 2 0 82 5 39
2018 Information management 40 24 19 9 4 4 0 67 13 79
2018 Information technology 37 30 16 7 4 5 0 71 12 139
2018 Internal audit 50 29 14 0 0 7 0 85 0 28
2018 Evaluation 26 42 8 9 0 15 0 80 11 24
2018 Data sciences 39 19 16 7 8 11 0 65 17 36
2018 Policy 39 29 17 6 3 6 0 73 9 379
2018 Project management 34 30 14 9 3 9 0 70 14 163
2018 Other services to the public 32 35 17 6 2 7 2 73 9 50
2018 None of the above 32 29 15 6 9 7 1 66 17 228
2017 Client contact centre 25 36 21 3 2 13 0 70 6 61
2017 Federal regulators 22 35 16 12 11 4 0 59 24 576
2017 Compliance, inspection and enforcement 21 36 18 11 8 6 0 61 20 690
2017 Communications or public affairs 31 31 17 7 3 11 0 70 11 106
2017 Access to information and privacy 44 31 6 0 6 12 0 86 7 16
2017 Security 25 31 16 11 9 7 1 61 22 161
2017 Science and technology 25 26 17 8 7 16 0 62 19 110
2017 Legal services 47 24 18 0 6 5 0 75 6 17
2017 Administration and operations 33 35 14 7 5 6 0 73 13 542
2017 Human resources 24 45 16 4 4 4 1 74 9 161
2017 Financial management 34 39 10 6 3 7 0 79 10 194
2017 Procurement 19 58 9 5 0 9 0 84 5 21
2017 Real property 30 50 17 3 0 0 0 80 3 36
2017 Information management 28 25 18 11 7 10 1 60 20 93
2017 Information technology 26 34 19 8 8 4 0 63 17 148
2017 Internal audit 46 20 14 5 0 15 0 78 6 20
2017 Evaluation 29 32 14 5 0 20 0 76 6 21
2017 Data sciences 19 38 18 10 5 10 0 63 17 39
2017 Policy 32 30 19 7 2 10 0 68 11 310
2017 Project management 30 29 20 9 3 8 1 65 13 148
2017 Other services to the public 23 42 14 8 8 5 0 68 17 71
2017 None of the above 22 31 18 13 8 7 1 58 23 284
2014 Client contact centre 16 43 20 8 3 9 0 65 13 57
2014 Federal regulators 20 33 16 14 11 6 0 56 27 565
2014 Compliance, inspection and enforcement 22 34 18 10 10 7 0 60 21 574
2014 Communications or public affairs 27 33 18 6 5 11 0 68 13 108
2014 Access to information and privacy 37 31 0 10 16 0 6 72 28 19
2014 Security 21 33 21 9 8 7 1 59 19 207
2014 Science and technology 20 38 15 10 10 6 1 63 22 105
2014 Legal services 19 41 27 6 7 0 0 60 12 15
2014 Administration and operations 30 36 16 6 5 7 0 71 11 537
2014 Human resources 22 43 16 7 6 6 0 70 13 166
2014 Financial management 37 44 6 5 3 5 0 86 8 170
2014 Procurement 31 26 13 4 13 12 0 66 20 23
2014 Real property 20 48 10 12 4 7 0 73 17 50
2014 Materiel management 22 38 11 10 20 0 0 60 29 10
2014 Information management 28 31 21 9 3 8 0 64 13 108
2014 Information technology 36 36 12 6 3 7 0 78 10 130
2014 Internal audit 32 27 27 11 4 0 0 58 14 22
2014 Evaluation 40 17 18 0 7 18 0 70 9 29
2014 Other services to the public 24 32 15 10 10 9 0 61 22 80
2014 None of the above 23 35 15 8 8 10 0 65 18 433

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 24 36 24 3 7 4 2 64 10 59
2019 Federal regulators 21 28 19 17 13 2 0 50 31 519
2019 Compliance, inspection and enforcement 22 34 18 13 11 2 0 57 25 610
2019 Communications or public affairs 25 43 17 7 5 2 0 70 13 106
2019 Access to information and privacy 20 24 24 14 11 7 0 47 27 20
2019 Security 22 26 23 13 14 2 0 49 27 169
2019 Science and technology 23 42 14 13 6 1 0 66 20 99
2019 Legal services 67 25 4 0 0 4 0 95 0 18
2019 Administration and operations 38 30 16 8 5 2 0 70 14 484
2019 Human resources 34 43 6 5 7 4 0 81 12 192
2019 Financial management 31 39 17 7 4 2 0 71 11 180
2019 Procurement 44 13 24 13 7 0 0 57 20 26
2019 Real property 22 34 21 13 2 8 0 61 16 38
2019 Materiel management 14 55 12 15 5 0 0 69 20 13
2019 Information management 36 28 14 12 6 4 0 67 18 91
2019 Information technology 31 35 17 11 5 2 0 67 16 162
2019 Internal audit 43 17 6 9 11 15 0 70 23 17
2019 Evaluation 16 49 27 0 0 7 0 71 0 21
2019 Data sciences 33 30 5 16 10 6 0 67 28 52
2019 Policy 37 37 14 6 4 2 0 75 10 390
2019 Project management 28 34 23 9 2 3 0 65 12 155
2019 Other services to the public 33 35 12 9 9 3 0 70 18 62
2019 None of the above 23 31 18 13 11 3 2 56 25 266
2018 Client contact centre 18 30 25 9 15 2 0 50 25 36
2018 Federal regulators 16 28 21 18 15 1 0 44 34 513
2018 Compliance, inspection and enforcement 19 27 25 15 12 2 0 47 28 625
2018 Communications or public affairs 30 43 11 9 6 2 0 74 15 105
2018 Access to information and privacy 48 19 0 15 13 5 0 71 29 19
2018 Security 26 28 17 13 14 1 0 55 28 156
2018 Science and technology 23 32 20 14 7 4 0 58 22 85
2018 Legal services 63 19 18 0 0 0 0 82 0 15
2018 Administration and operations 31 33 18 9 5 3 0 66 15 434
2018 Human resources 37 37 16 4 3 4 0 77 7 193
2018 Financial management 30 39 14 6 6 5 0 73 12 191
2018 Procurement 35 18 40 0 7 0 0 53 7 24
2018 Real property 40 25 25 8 2 0 0 65 10 38
2018 Information management 33 28 20 12 5 3 0 62 17 79
2018 Information technology 35 24 21 11 8 2 0 60 19 137
2018 Internal audit 45 30 17 4 0 3 0 78 4 28
2018 Evaluation 32 34 14 9 0 11 0 74 10 24
2018 Data sciences 36 28 19 0 10 7 0 69 11 36
2018 Policy 37 35 14 8 3 2 0 73 12 378
2018 Project management 29 36 15 11 6 3 0 67 18 162
2018 Other services to the public 30 31 12 14 8 4 0 64 23 50
2018 None of the above 27 28 18 11 12 4 0 57 24 228
2017 Client contact centre 21 33 33 6 3 3 0 56 10 61
2017 Federal regulators 17 30 20 16 16 2 0 48 32 577
2017 Compliance, inspection and enforcement 14 32 21 17 13 2 0 47 31 690
2017 Communications or public affairs 26 34 16 10 4 9 0 66 16 106
2017 Access to information and privacy 32 50 6 0 12 0 0 82 12 16
2017 Security 20 28 18 18 13 3 0 50 32 160
2017 Science and technology 20 28 20 13 14 5 0 50 29 110
2017 Legal services 41 24 24 6 0 5 0 69 6 17
2017 Administration and operations 31 33 17 10 7 3 0 66 17 543
2017 Human resources 24 47 12 10 4 3 1 74 14 160
2017 Financial management 32 44 15 5 2 3 0 77 7 194
2017 Procurement 14 43 24 19 0 0 0 57 19 21
2017 Real property 30 39 22 8 0 0 0 69 8 36
2017 Information management 27 23 22 14 6 6 1 55 22 93
2017 Information technology 24 31 20 14 11 0 0 55 25 148
2017 Internal audit 47 25 14 5 0 9 0 79 5 20
2017 Evaluation 25 42 19 4 0 9 0 74 5 21
2017 Data sciences 16 31 18 20 10 5 0 49 32 39
2017 Policy 27 39 14 11 4 4 1 69 16 310
2017 Project management 24 29 22 16 5 2 1 55 22 146
2017 Other services to the public 23 38 20 7 11 2 0 62 18 71
2017 None of the above 19 33 19 15 10 3 1 55 25 284
2014 Client contact centre 20 33 28 7 7 5 0 55 15 57
2014 Federal regulators 13 29 18 20 18 1 0 43 39 564
2014 Compliance, inspection and enforcement 17 31 18 14 17 2 0 50 31 574
2014 Communications or public affairs 27 34 19 10 5 5 0 64 16 108
2014 Access to information and privacy 31 31 10 5 16 0 6 67 22 19
2014 Security 17 29 27 13 11 2 1 47 25 207
2014 Science and technology 14 37 19 14 13 3 0 53 28 105
2014 Legal services 19 34 27 6 14 0 0 53 20 15
2014 Administration and operations 29 33 19 10 6 3 0 63 17 538
2014 Human resources 24 36 18 13 7 3 0 61 21 166
2014 Financial management 37 39 15 5 3 1 0 77 8 170
2014 Procurement 31 21 22 13 13 0 0 52 26 23
2014 Real property 24 36 18 15 2 5 0 63 18 50
2014 Materiel management 22 28 10 21 20 0 0 50 40 10
2014 Information management 28 36 23 7 6 1 0 65 13 108
2014 Information technology 35 35 15 10 2 2 0 72 13 130
2014 Internal audit 32 41 9 19 0 0 0 72 19 22
2014 Evaluation 27 34 21 11 4 3 0 63 15 29
2014 Other services to the public 23 27 18 7 22 4 0 52 29 80
2014 None of the above 19 37 17 13 10 3 0 58 25 433

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 22 26 30 4 9 7 2 52 15 59
2019 Federal regulators 13 26 21 21 15 3 0 41 37 519
2019 Compliance, inspection and enforcement 16 28 24 16 12 4 0 45 29 609
2019 Communications or public affairs 20 36 15 20 3 6 0 60 24 106
2019 Access to information and privacy 24 22 22 9 16 7 0 50 27 20
2019 Security 15 27 23 16 14 5 0 44 32 169
2019 Science and technology 11 41 19 17 8 5 0 54 26 99
2019 Legal services 50 36 0 4 0 9 0 95 5 18
2019 Administration and operations 29 29 21 10 6 5 0 61 17 485
2019 Human resources 25 38 16 9 4 9 0 69 14 191
2019 Financial management 28 32 20 11 4 5 0 63 16 181
2019 Procurement 24 23 26 10 10 8 0 51 21 26
2019 Real property 19 31 33 5 3 10 0 55 8 39
2019 Materiel management 14 46 16 15 0 9 0 66 17 13
2019 Information management 25 27 18 10 11 8 0 57 23 91
2019 Information technology 21 27 24 16 4 7 0 53 22 161
2019 Internal audit 32 27 0 6 20 15 0 70 30 17
2019 Evaluation 8 50 25 0 5 11 0 65 6 21
2019 Data sciences 26 27 8 15 13 11 0 60 31 52
2019 Policy 25 36 17 13 5 4 0 64 19 388
2019 Project management 19 35 24 12 5 6 0 57 18 154
2019 Other services to the public 26 34 15 10 5 11 0 67 17 62
2019 None of the above 16 28 20 17 12 5 2 47 31 265
2018 Client contact centre 14 38 24 6 15 4 0 54 22 36
2018 Federal regulators 10 26 22 22 17 3 0 37 40 514
2018 Compliance, inspection and enforcement 12 22 27 20 13 5 0 37 35 624
2018 Communications or public affairs 20 42 17 12 5 4 0 64 18 103
2018 Access to information and privacy 44 15 0 24 17 0 0 58 42 19
2018 Security 20 24 16 21 14 4 0 46 37 157
2018 Science and technology 13 35 18 15 6 14 0 55 24 85
2018 Legal services 50 32 18 0 0 0 0 82 0 15
2018 Administration and operations 24 33 20 12 6 4 0 60 19 437
2018 Human resources 30 30 23 7 3 7 0 65 11 193
2018 Financial management 22 37 16 11 6 8 0 65 18 189
2018 Procurement 21 31 30 4 14 0 0 52 18 24
2018 Real property 23 36 24 7 10 0 0 59 17 39
2018 Information management 23 23 25 13 5 10 0 52 20 78
2018 Information technology 24 31 21 14 9 1 0 55 24 139
2018 Internal audit 31 20 36 7 0 6 0 54 8 28
2018 Evaluation 19 43 13 14 3 8 0 67 18 24
2018 Data sciences 15 27 19 17 8 14 0 49 29 36
2018 Policy 26 32 20 12 4 5 0 62 17 379
2018 Project management 22 34 19 11 8 6 0 60 20 162
2018 Other services to the public 18 37 13 16 6 10 0 62 24 50
2018 None of the above 19 28 20 16 10 7 0 50 28 226
2017 Client contact centre 15 33 33 10 3 6 0 51 14 61
2017 Federal regulators 10 26 22 20 19 4 0 37 40 575
2017 Compliance, inspection and enforcement 9 27 24 20 15 6 0 38 37 689
2017 Communications or public affairs 20 36 17 10 4 13 0 64 16 106
2017 Access to information and privacy 32 37 19 0 12 0 0 69 12 16
2017 Security 17 23 21 19 13 6 1 43 35 161
2017 Science and technology 13 25 18 16 17 11 0 42 38 110
2017 Legal services 41 18 30 6 0 5 0 62 6 17
2017 Administration and operations 22 32 18 16 6 6 1 58 23 542
2017 Human resources 17 37 20 10 5 8 1 60 17 161
2017 Financial management 24 42 18 9 2 5 0 70 12 193
2017 Procurement 5 34 52 5 5 0 0 38 9 21
2017 Real property 22 42 25 8 3 0 0 64 11 36
2017 Information management 24 14 25 17 9 10 1 42 30 93
2017 Information technology 15 31 24 17 11 2 0 47 29 147
2017 Internal audit 37 30 14 9 0 9 0 74 10 20
2017 Evaluation 16 32 14 14 0 24 0 63 19 21
2017 Data sciences 6 36 23 18 10 8 0 45 30 39
2017 Policy 21 36 18 12 5 8 1 62 18 309
2017 Project management 16 31 24 17 8 4 1 49 26 148
2017 Other services to the public 16 36 24 15 10 0 0 51 25 71
2017 None of the above 14 28 20 16 13 8 1 46 32 282
2014 Client contact centre 9 34 28 12 5 12 0 48 19 57
2014 Federal regulators 8 26 21 22 20 3 0 35 44 565
2014 Compliance, inspection and enforcement 11 26 22 18 18 6 0 39 37 574
2014 Communications or public affairs 20 35 19 16 4 6 0 59 21 108
2014 Access to information and privacy 26 31 10 5 16 5 6 65 24 19
2014 Security 12 27 27 17 12 3 1 41 31 206
2014 Science and technology 7 30 26 19 14 4 0 39 35 105
2014 Legal services 19 41 20 7 7 6 0 64 15 15
2014 Administration and operations 22 32 18 14 7 7 0 58 22 536
2014 Human resources 17 35 19 15 6 7 0 56 23 166
2014 Financial management 25 46 14 6 4 5 0 74 11 170
2014 Procurement 19 31 34 9 8 0 0 49 17 23
2014 Real property 12 38 22 17 2 7 2 55 21 50
2014 Materiel management 22 17 32 20 10 0 0 39 29 10
2014 Information management 24 28 28 12 4 4 1 54 16 108
2014 Information technology 26 47 10 12 2 3 0 75 14 129
2014 Internal audit 22 32 27 15 0 5 0 56 16 22
2014 Evaluation 24 30 14 19 4 10 0 60 25 29
2014 Other services to the public 11 32 22 10 19 6 0 45 31 80
2014 None of the above 12 32 20 17 11 7 0 48 31 433

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 23 38 14 12 7 4 2 66 20 59
2019 Federal regulators 12 26 19 23 17 3 0 40 40 521
2019 Compliance, inspection and enforcement 14 31 19 19 15 2 0 46 34 611
2019 Communications or public affairs 17 34 17 17 6 8 0 55 26 106
2019 Access to information and privacy 13 40 16 9 16 7 0 57 27 20
2019 Security 15 22 23 21 16 3 0 38 38 169
2019 Science and technology 11 38 22 20 7 3 0 50 27 100
2019 Legal services 43 53 0 0 0 5 0 100 0 17
2019 Administration and operations 25 34 18 12 7 2 0 61 20 487
2019 Human resources 23 33 19 15 6 5 0 59 21 192
2019 Financial management 23 35 17 14 7 3 1 60 22 182
2019 Procurement 24 17 33 10 16 0 0 40 26 26
2019 Real property 19 28 33 5 10 5 0 50 16 39
2019 Materiel management 0 47 18 22 5 9 0 51 29 13
2019 Information management 27 31 17 11 10 5 0 60 22 91
2019 Information technology 21 30 26 12 9 2 0 52 21 161
2019 Internal audit 22 38 0 6 20 15 0 70 30 17
2019 Evaluation 16 24 37 10 5 7 0 43 16 21
2019 Data sciences 15 33 10 18 19 5 0 50 39 52
2019 Policy 18 32 16 22 9 2 0 51 32 391
2019 Project management 16 33 23 19 7 3 0 50 27 155
2019 Other services to the public 18 40 13 12 15 1 0 59 27 62
2019 None of the above 15 29 19 19 13 3 1 46 34 265
2018 Client contact centre 16 34 14 19 9 8 0 54 30 36
2018 Federal regulators 10 22 21 27 17 2 0 33 45 513
2018 Compliance, inspection and enforcement 11 30 23 20 14 3 0 42 35 622
2018 Communications or public affairs 16 44 14 15 10 1 0 61 25 105
2018 Access to information and privacy 34 10 15 24 17 0 0 44 42 19
2018 Security 20 25 18 19 17 1 0 45 37 157
2018 Science and technology 11 39 13 23 9 4 0 52 34 85
2018 Legal services 46 39 5 10 0 0 0 85 10 14
2018 Administration and operations 20 36 17 15 9 3 0 58 25 438
2018 Human resources 27 34 21 11 3 4 0 63 15 192
2018 Financial management 16 44 14 16 7 3 0 62 24 192
2018 Procurement 24 35 14 9 17 0 0 60 26 24
2018 Real property 16 52 15 8 7 2 0 69 15 39
2018 Information management 20 34 22 16 5 4 0 56 21 79
2018 Information technology 25 32 17 13 12 1 0 58 25 139
2018 Internal audit 29 21 22 21 0 6 0 54 22 28
2018 Evaluation 29 39 15 3 9 5 0 71 13 24
2018 Data sciences 13 30 25 27 5 0 0 43 32 36
2018 Policy 19 35 17 19 8 3 0 56 27 379
2018 Project management 20 31 15 19 9 5 0 54 30 163
2018 Other services to the public 18 37 20 11 10 4 0 57 22 50
2018 None of the above 19 25 22 17 14 3 0 45 32 228
2017 Client contact centre 24 26 31 10 5 3 0 52 15 60
2017 Federal regulators 11 30 20 20 16 3 0 42 37 575
2017 Compliance, inspection and enforcement 10 30 23 19 15 3 0 42 35 689
2017 Communications or public affairs 22 26 21 16 6 9 0 53 24 106
2017 Access to information and privacy 24 51 12 0 12 0 0 75 12 16
2017 Security 12 28 20 20 15 5 0 42 37 161
2017 Science and technology 15 22 27 16 13 8 0 40 31 110
2017 Legal services 22 42 24 12 0 0 0 64 12 17
2017 Administration and operations 21 34 17 14 9 5 0 58 25 543
2017 Human resources 17 42 16 12 9 4 0 61 22 161
2017 Financial management 23 43 17 10 4 3 0 68 15 192
2017 Procurement 9 39 29 14 5 5 0 50 20 21
2017 Real property 16 51 14 14 3 0 3 69 17 36
2017 Information management 20 24 21 15 14 5 1 46 31 92
2017 Information technology 18 32 20 18 11 0 0 50 29 148
2017 Internal audit 29 31 15 24 0 0 0 61 24 20
2017 Evaluation 16 32 18 14 11 9 0 53 27 21
2017 Data sciences 5 20 34 26 12 3 0 26 39 39
2017 Policy 15 31 17 23 8 4 1 49 33 307
2017 Project management 15 33 21 15 11 4 1 51 28 148
2017 Other services to the public 20 29 23 14 11 2 0 50 26 71
2017 None of the above 13 28 20 14 15 8 0 46 32 284
2014 Client contact centre 11 39 18 22 7 3 0 52 30 57
2014 Federal regulators 8 28 21 20 20 2 0 37 42 562
2014 Compliance, inspection and enforcement 11 32 22 16 16 3 0 44 33 574
2014 Communications or public affairs 20 34 19 18 8 2 0 55 26 108
2014 Access to information and privacy 26 26 16 10 10 5 6 59 24 19
2014 Security 14 28 24 17 14 3 0 43 33 207
2014 Science and technology 11 28 24 17 18 2 0 40 36 105
2014 Legal services 20 46 20 0 14 0 0 66 14 15
2014 Administration and operations 19 35 18 14 9 4 0 57 24 538
2014 Human resources 19 35 18 17 8 3 0 56 26 166
2014 Financial management 26 40 17 9 5 3 0 68 15 170
2014 Procurement 27 29 14 17 9 4 0 58 27 23
2014 Real property 14 47 9 12 6 9 2 69 20 50
2014 Materiel management 33 9 19 29 10 0 0 42 39 10
2014 Information management 22 33 24 15 5 2 0 55 20 108
2014 Information technology 35 35 8 14 6 1 0 71 20 130
2014 Internal audit 27 54 0 15 5 0 0 80 20 22
2014 Evaluation 21 30 23 15 7 3 0 53 23 29
2014 Other services to the public 17 31 18 16 16 2 0 49 33 80
2014 None of the above 11 33 20 18 15 3 0 45 34 432
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 33 35 21 8 3 0 0 68 11 59
2019 Federal regulators 22 38 18 13 8 1 0 61 21 517
2019 Compliance, inspection and enforcement 25 35 21 11 7 0 0 61 18 610
2019 Communications or public affairs 36 40 7 11 6 0 0 76 17 105
2019 Access to information and privacy 27 31 9 11 16 7 0 62 29 20
2019 Security 25 36 18 12 8 1 0 61 21 169
2019 Science and technology 25 41 20 6 8 0 0 66 14 100
2019 Legal services 51 29 20 0 0 0 0 80 0 18
2019 Administration and operations 41 32 13 9 5 0 0 73 14 485
2019 Human resources 44 40 5 7 4 0 0 84 11 192
2019 Financial management 37 39 11 8 6 0 0 75 13 180
2019 Procurement 26 58 7 10 0 0 0 84 10 26
2019 Real property 29 41 10 10 7 0 2 72 18 39
2019 Materiel management 0 64 31 4 0 0 0 64 4 14
2019 Information management 26 48 7 10 10 0 0 74 19 91
2019 Information technology 30 38 19 6 5 1 1 69 11 162
2019 Internal audit 43 22 20 0 15 0 0 65 15 17
2019 Evaluation 55 18 9 11 7 0 0 73 18 21
2019 Data sciences 46 31 5 11 6 0 0 77 18 52
2019 Policy 36 41 8 10 4 0 1 78 14 392
2019 Project management 34 42 10 12 2 1 0 76 14 154
2019 Other services to the public 38 33 5 12 12 0 0 70 25 61
2019 None of the above 30 29 20 8 12 1 1 60 20 263
2018 Client contact centre 33 33 13 15 5 0 0 67 20 37
2018 Federal regulators 21 34 22 13 10 0 0 55 23 516
2018 Compliance, inspection and enforcement 22 34 23 10 10 0 0 57 20 626
2018 Communications or public affairs 30 48 12 7 4 0 0 78 11 104
2018 Access to information and privacy 26 22 19 5 27 0 0 49 32 19
2018 Security 33 26 17 12 10 1 0 60 23 156
2018 Science and technology 36 39 13 4 7 0 1 76 11 85
2018 Legal services 42 22 36 0 0 0 0 64 0 15
2018 Administration and operations 34 34 15 8 8 0 0 69 16 434
2018 Human resources 46 35 12 5 2 0 0 81 7 191
2018 Financial management 28 42 13 10 7 0 0 70 17 191
2018 Procurement 24 44 5 14 12 0 0 68 26 24
2018 Real property 52 28 10 10 0 0 0 80 10 39
2018 Information management 26 38 19 11 7 0 0 63 17 79
2018 Information technology 30 39 16 8 4 1 2 71 12 140
2018 Internal audit 34 34 17 11 0 0 3 71 11 28
2018 Evaluation 28 44 12 15 0 0 0 73 15 24
2018 Data sciences 31 29 14 15 11 0 0 60 26 36
2018 Policy 36 38 14 6 5 0 0 74 11 379
2018 Project management 35 38 10 9 7 0 0 73 17 161
2018 Other services to the public 25 39 23 9 3 0 0 64 13 50
2018 None of the above 31 31 16 10 12 0 0 62 22 228
2017 Client contact centre 28 42 16 12 3 0 0 69 15 61
2017 Federal regulators 22 38 19 10 11 0 0 60 21 575
2017 Compliance, inspection and enforcement 22 39 19 11 7 0 1 62 19 690
2017 Communications or public affairs 35 38 10 11 4 1 0 74 16 106
2017 Access to information and privacy 44 38 6 6 6 0 0 82 12 16
2017 Security 23 35 18 14 11 0 0 58 24 161
2017 Science and technology 20 38 16 17 8 2 0 59 25 110
2017 Legal services 47 24 17 6 6 0 0 72 12 17
2017 Administration and operations 32 36 12 12 8 0 0 68 19 542
2017 Human resources 39 36 10 8 6 1 0 76 15 161
2017 Financial management 31 42 16 9 2 1 0 74 11 194
2017 Procurement 28 38 19 5 10 0 0 67 14 21
2017 Real property 19 47 25 8 0 0 0 66 8 36
2017 Information management 24 35 16 13 13 0 0 59 26 93
2017 Information technology 26 37 15 12 10 1 0 63 22 148
2017 Internal audit 50 30 11 5 5 0 0 80 9 20
2017 Evaluation 28 38 14 9 5 0 6 71 15 21
2017 Data sciences 26 41 18 10 3 3 0 69 13 39
2017 Policy 34 41 10 10 4 0 0 75 14 310
2017 Project management 29 43 9 8 10 0 0 73 19 148
2017 Other services to the public 16 49 19 4 10 0 2 66 14 71
2017 None of the above 28 33 18 13 7 0 0 62 20 283
2014 Client contact centre 20 34 16 21 7 2 0 55 29 57
2014 Federal regulators 18 35 18 14 15 0 0 53 29 565
2014 Compliance, inspection and enforcement 18 39 18 13 11 1 0 58 24 574
2014 Communications or public affairs 27 38 13 14 8 0 0 65 22 108
2014 Access to information and privacy 21 42 10 10 16 0 0 63 26 19
2014 Security 23 37 13 15 11 0 1 60 26 207
2014 Science and technology 24 35 16 13 10 2 0 60 24 105
2014 Legal services 31 34 14 14 7 0 0 65 21 15
2014 Administration and operations 31 35 13 11 9 1 0 66 21 538
2014 Human resources 31 39 13 12 5 0 0 70 17 166
2014 Financial management 36 37 15 4 7 0 1 73 11 170
2014 Procurement 34 13 22 17 14 0 0 48 30 23
2014 Real property 29 36 16 6 12 0 2 66 18 50
2014 Materiel management 32 19 9 11 29 0 0 51 41 10
2014 Information management 35 29 19 12 4 0 0 64 16 108
2014 Information technology 36 35 12 9 7 2 0 72 16 129
2014 Internal audit 50 37 5 8 0 0 0 87 8 22
2014 Evaluation 32 40 17 11 0 0 0 72 11 29
2014 Other services to the public 24 33 18 14 11 0 0 57 26 80
2014 None of the above 24 35 16 13 10 1 0 60 23 434

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 26 49 16 5 4 0 0 75 9 58
2019 Federal regulators 23 44 14 14 5 0 0 67 19 513
2019 Compliance, inspection and enforcement 24 44 16 11 4 0 0 68 16 610
2019 Communications or public affairs 34 45 8 8 5 0 0 79 13 105
2019 Access to information and privacy 44 27 0 20 9 0 0 71 29 20
2019 Security 29 38 13 13 6 0 0 68 19 168
2019 Science and technology 30 44 17 5 3 0 0 74 8 100
2019 Legal services 47 53 0 0 0 0 0 100 0 18
2019 Administration and operations 36 40 12 8 3 0 0 77 12 482
2019 Human resources 39 37 12 8 4 0 0 76 12 192
2019 Financial management 34 47 5 11 4 0 0 81 14 179
2019 Procurement 34 56 0 7 3 0 0 90 10 26
2019 Real property 26 39 17 12 3 0 2 67 15 39
2019 Materiel management 31 30 28 5 5 0 0 61 11 12
2019 Information management 34 40 13 9 4 0 0 74 13 89
2019 Information technology 24 48 15 9 3 0 0 72 13 162
2019 Internal audit 48 32 6 6 9 0 0 80 15 17
2019 Evaluation 36 37 21 0 6 0 0 73 6 21
2019 Data sciences 20 44 14 5 16 0 0 64 21 52
2019 Policy 27 43 12 12 6 0 0 70 18 391
2019 Project management 22 47 15 10 4 0 1 70 15 154
2019 Other services to the public 46 23 9 12 9 0 1 70 21 61
2019 None of the above 32 36 16 10 6 0 0 68 16 262
2018 Client contact centre 36 31 22 9 2 0 0 67 11 36
2018 Federal regulators 22 37 18 16 8 0 0 59 24 514
2018 Compliance, inspection and enforcement 23 41 17 13 6 0 0 64 19 626
2018 Communications or public affairs 29 48 14 7 3 0 0 77 10 104
2018 Access to information and privacy 9 54 5 22 10 0 0 63 32 19
2018 Security 28 37 16 9 9 0 0 66 18 155
2018 Science and technology 37 46 6 7 4 0 0 83 11 85
2018 Legal services 32 54 13 0 0 0 0 87 0 15
2018 Administration and operations 30 38 17 10 5 0 0 68 15 435
2018 Human resources 42 42 11 3 2 0 0 84 5 193
2018 Financial management 30 39 15 10 5 0 0 69 15 191
2018 Procurement 30 36 7 20 7 0 0 66 27 24
2018 Real property 46 28 13 13 0 0 0 74 13 39
2018 Information management 30 40 15 7 7 0 0 71 14 79
2018 Information technology 27 44 15 12 2 0 0 71 15 140
2018 Internal audit 31 39 16 11 3 0 0 70 14 28
2018 Evaluation 15 65 5 15 0 0 0 80 15 24
2018 Data sciences 21 28 21 25 5 0 0 49 30 36
2018 Policy 30 37 16 12 5 0 0 67 17 381
2018 Project management 24 49 14 7 5 0 0 73 12 159
2018 Other services to the public 38 36 12 7 7 0 0 74 14 50
2018 None of the above 29 37 15 11 8 0 0 66 19 228
2017 Client contact centre 31 46 12 7 5 0 0 76 12 61
2017 Federal regulators 23 41 13 15 8 0 0 64 23 574
2017 Compliance, inspection and enforcement 24 41 17 12 5 0 0 65 17 689
2017 Communications or public affairs 37 49 8 5 0 1 0 87 5 106
2017 Access to information and privacy 34 60 0 0 7 0 0 93 7 15
2017 Security 22 40 14 15 10 0 0 62 24 158
2017 Science and technology 24 42 13 11 9 0 0 67 20 110
2017 Legal services 42 36 17 6 0 0 0 78 6 17
2017 Administration and operations 30 41 16 10 4 0 0 70 14 543
2017 Human resources 38 37 10 10 5 0 0 74 16 161
2017 Financial management 36 42 9 10 3 0 0 78 12 194
2017 Procurement 29 46 24 0 0 0 0 76 0 21
2017 Real property 25 50 14 8 3 0 0 75 11 36
2017 Information management 23 38 15 16 8 1 0 61 24 93
2017 Information technology 26 44 10 15 5 0 0 70 20 148
2017 Internal audit 45 29 11 11 5 0 0 74 15 20
2017 Evaluation 34 43 19 5 0 0 0 77 5 21
2017 Data sciences 15 44 20 15 5 0 0 59 20 39
2017 Policy 27 39 13 13 7 0 0 67 20 310
2017 Project management 31 41 11 8 8 0 0 72 17 148
2017 Other services to the public 38 37 11 9 6 0 0 75 15 71
2017 None of the above 26 41 17 9 6 1 0 68 15 283

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 51 22 10 10 4 3 0 75 15 59
2019 Federal regulators 41 30 14 8 6 0 1 71 14 520
2019 Compliance, inspection and enforcement 44 31 12 7 5 0 0 75 13 612
2019 Communications or public affairs 48 27 10 10 3 1 1 76 13 106
2019 Access to information and privacy 30 16 24 7 11 4 7 52 20 20
2019 Security 40 29 15 7 8 1 0 70 15 168
2019 Science and technology 39 33 16 8 3 0 1 73 11 100
2019 Legal services 91 4 0 4 0 0 0 96 4 18
2019 Administration and operations 47 29 11 8 4 0 0 77 12 486
2019 Human resources 49 28 10 6 5 0 0 78 12 192
2019 Financial management 54 27 9 5 4 0 1 82 9 180
2019 Procurement 41 49 7 0 3 0 0 90 3 26
2019 Real property 42 28 8 12 5 0 5 73 18 39
2019 Materiel management 30 46 15 4 4 0 0 76 9 14
2019 Information management 35 37 14 7 6 0 0 72 13 91
2019 Information technology 39 36 14 7 2 0 2 76 10 162
2019 Internal audit 43 27 0 15 15 0 0 70 30 17
2019 Evaluation 57 17 11 0 7 0 7 80 8 21
2019 Data sciences 46 31 6 5 11 0 0 77 16 52
2019 Policy 47 30 8 10 4 0 0 77 14 391
2019 Project management 44 32 12 6 4 1 0 77 11 155
2019 Other services to the public 43 27 8 8 12 0 1 71 20 62
2019 None of the above 46 25 14 3 10 0 1 72 13 266
2018 Client contact centre 36 47 4 2 5 6 0 88 8 36
2018 Federal regulators 35 36 13 9 7 0 0 71 16 513
2018 Compliance, inspection and enforcement 36 35 16 7 5 1 0 72 12 623
2018 Communications or public affairs 36 45 9 9 2 0 0 81 10 105
2018 Access to information and privacy 28 49 18 5 0 0 0 78 5 19
2018 Security 45 34 7 7 7 1 0 80 13 153
2018 Science and technology 43 44 6 2 5 0 1 87 6 84
2018 Legal services 42 31 18 0 0 9 0 80 0 15
2018 Administration and operations 45 31 13 7 4 0 0 77 11 435
2018 Human resources 53 32 5 4 4 0 0 86 8 194
2018 Financial management 45 33 9 9 4 1 0 79 13 192
2018 Procurement 52 25 12 4 7 0 0 77 11 24
2018 Real property 42 41 14 2 0 0 0 84 2 39
2018 Information management 39 32 17 9 1 2 1 72 10 79
2018 Information technology 43 30 11 9 3 1 1 76 13 140
2018 Internal audit 34 48 7 7 3 0 0 82 11 28
2018 Evaluation 51 40 9 0 0 0 0 91 0 24
2018 Data sciences 31 23 17 18 11 0 0 55 29 36
2018 Policy 44 30 12 9 4 1 1 75 12 382
2018 Project management 42 37 10 8 3 0 0 79 11 163
2018 Other services to the public 53 23 10 4 9 0 0 76 13 50
2018 None of the above 43 29 15 6 7 0 0 72 13 228
2017 Client contact centre 39 43 5 8 3 0 2 83 12 61
2017 Federal regulators 37 38 11 8 5 0 0 76 13 577
2017 Compliance, inspection and enforcement 39 37 10 8 5 1 0 76 13 690
2017 Communications or public affairs 55 23 11 8 3 1 0 78 11 106
2017 Access to information and privacy 63 25 6 0 6 0 0 88 6 16
2017 Security 37 37 10 9 6 0 0 74 15 161
2017 Science and technology 33 42 8 8 5 4 1 78 13 110
2017 Legal services 59 24 17 0 0 0 0 83 0 17
2017 Administration and operations 42 32 11 8 5 0 2 76 13 543
2017 Human resources 54 23 11 5 5 1 1 78 10 160
2017 Financial management 48 38 6 5 1 2 0 88 7 194
2017 Procurement 38 33 24 0 5 0 0 71 5 21
2017 Real property 33 47 14 3 0 0 3 83 3 36
2017 Information management 35 33 11 9 10 0 2 69 20 93
2017 Information technology 45 29 13 12 1 1 0 75 12 148
2017 Internal audit 55 20 5 11 5 4 0 79 16 20
2017 Evaluation 40 29 14 5 5 0 6 74 10 20
2017 Data sciences 34 33 18 8 7 0 0 67 15 39
2017 Policy 43 33 7 9 6 1 0 77 15 310
2017 Project management 46 31 11 10 2 0 1 77 12 147
2017 Other services to the public 41 31 14 10 4 0 0 72 14 71
2017 None of the above 36 30 16 10 6 1 1 68 16 284
2014 Client contact centre 23 49 11 6 5 3 2 76 12 57
2014 Federal regulators 36 35 10 10 8 1 0 71 18 564
2014 Compliance, inspection and enforcement 35 36 13 8 6 1 1 72 15 574
2014 Communications or public affairs 45 31 6 7 10 1 1 78 16 108
2014 Access to information and privacy 38 31 10 16 5 0 0 69 21 19
2014 Security 39 31 13 8 8 0 1 71 16 207
2014 Science and technology 31 37 14 12 7 0 0 68 18 105
2014 Legal services 18 41 14 26 0 0 0 59 26 15
2014 Administration and operations 43 32 10 8 5 1 0 77 13 538
2014 Human resources 47 31 8 9 5 1 0 78 13 166
2014 Financial management 47 29 15 5 2 1 0 77 7 170
2014 Procurement 35 26 17 9 13 0 0 61 22 23
2014 Real property 32 41 8 11 8 0 0 73 19 50
2014 Materiel management 32 29 39 0 0 0 0 61 0 10
2014 Information management 51 29 10 6 4 0 1 80 9 108
2014 Information technology 48 29 12 8 3 0 0 77 11 130
2014 Internal audit 53 22 14 0 0 0 11 85 0 22
2014 Evaluation 43 36 7 10 4 0 0 79 14 29
2014 Other services to the public 34 33 16 9 6 0 1 68 15 80
2014 None of the above 37 34 13 9 7 0 0 72 16 434

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 30 43 7 9 11 0 0 74 19 59
2019 Federal regulators 15 29 13 23 20 0 0 44 42 518
2019 Compliance, inspection and enforcement 20 32 16 17 15 0 0 52 32 605
2019 Communications or public affairs 25 36 16 15 8 0 1 61 23 104
2019 Access to information and privacy 13 36 9 24 18 0 0 49 42 20
2019 Security 19 42 13 15 11 0 0 62 25 169
2019 Science and technology 30 40 14 10 5 0 0 70 15 100
2019 Legal services 46 36 9 9 0 0 0 82 9 18
2019 Administration and operations 31 35 15 14 5 0 1 66 19 483
2019 Human resources 33 41 10 11 5 0 0 74 16 191
2019 Financial management 34 46 7 10 2 0 1 81 13 182
2019 Procurement 20 56 11 7 7 0 0 76 13 26
2019 Real property 24 51 5 12 7 0 0 75 20 39
2019 Materiel management 26 37 20 13 4 0 0 63 18 14
2019 Information management 32 36 12 15 4 0 0 69 19 91
2019 Information technology 26 37 16 15 6 0 1 63 21 159
2019 Internal audit 38 37 6 11 9 0 0 75 20 17
2019 Evaluation 40 39 7 14 0 0 0 79 14 21
2019 Data sciences 20 44 14 18 2 0 2 65 20 52
2019 Policy 30 37 14 13 5 0 1 68 18 391
2019 Project management 28 41 12 14 5 0 0 69 19 155
2019 Other services to the public 35 26 11 15 12 0 0 61 28 62
2019 None of the above 30 34 10 17 8 0 0 65 25 266
2018 Client contact centre 23 49 3 10 14 0 0 73 24 36
2018 Federal regulators 14 38 10 23 16 0 0 52 38 516
2018 Compliance, inspection and enforcement 17 39 9 21 14 0 0 56 35 626
2018 Communications or public affairs 23 47 14 12 3 0 1 70 15 105
2018 Access to information and privacy 9 27 27 27 10 0 0 36 37 19
2018 Security 14 50 10 17 10 0 0 63 27 157
2018 Science and technology 27 54 3 11 4 0 1 82 15 85
2018 Legal services 27 37 5 18 13 0 0 63 31 15
2018 Administration and operations 28 42 11 11 7 0 0 70 18 436
2018 Human resources 34 49 7 7 2 0 1 83 9 193
2018 Financial management 40 37 8 13 2 0 1 77 15 191
2018 Procurement 28 49 5 10 7 0 0 78 17 24
2018 Real property 32 61 2 5 0 0 0 93 5 39
2018 Information management 24 35 15 21 4 1 0 60 25 79
2018 Information technology 19 45 10 10 15 1 1 65 25 138
2018 Internal audit 34 36 12 12 7 0 0 69 19 28
2018 Evaluation 32 41 8 7 12 0 0 74 18 24
2018 Data sciences 29 28 12 22 10 0 0 56 32 36
2018 Policy 27 42 13 12 4 1 1 70 17 380
2018 Project management 27 48 11 12 2 0 1 75 14 162
2018 Other services to the public 35 44 5 5 10 0 0 79 15 49
2018 None of the above 24 40 13 14 8 0 1 65 22 229
2017 Client contact centre 31 32 12 15 10 0 0 64 25 61
2017 Federal regulators 12 30 14 20 24 0 0 43 44 576
2017 Compliance, inspection and enforcement 16 31 13 21 20 0 0 47 40 690
2017 Communications or public affairs 30 42 9 15 3 1 1 73 18 106
2017 Access to information and privacy 31 38 6 6 19 0 0 68 25 16
2017 Security 14 37 12 23 13 1 0 52 37 161
2017 Science and technology 22 32 11 20 13 2 0 55 34 109
2017 Legal services 18 30 41 6 6 0 0 48 12 17
2017 Administration and operations 27 42 10 12 9 0 0 69 21 543
2017 Human resources 28 42 7 14 6 0 2 72 20 161
2017 Financial management 41 42 4 7 5 0 0 83 12 194
2017 Procurement 29 47 19 5 0 0 0 76 5 21
2017 Real property 25 40 17 16 3 0 0 65 19 36
2017 Information management 24 35 13 13 15 0 0 59 28 93
2017 Information technology 14 33 15 23 15 0 1 47 38 148
2017 Internal audit 51 14 16 11 9 0 0 65 20 20
2017 Evaluation 18 68 9 5 0 0 0 86 5 21
2017 Data sciences 16 36 5 33 10 0 0 52 43 39
2017 Policy 26 38 12 16 8 0 1 64 24 310
2017 Project management 20 41 11 19 8 1 0 61 27 148
2017 Other services to the public 30 27 12 24 7 0 0 57 31 71
2017 None of the above 23 32 15 18 11 0 1 55 29 283
2014 Client contact centre 27 44 9 15 3 2 0 73 19 57
2014 Federal regulators 16 34 12 18 19 0 0 51 37 565
2014 Compliance, inspection and enforcement 16 35 14 19 14 0 1 52 33 574
2014 Communications or public affairs 36 43 11 6 4 0 0 79 9 108
2014 Access to information and privacy 48 31 10 0 10 0 0 79 10 19
2014 Security 26 35 10 18 9 0 1 62 28 207
2014 Science and technology 25 48 7 15 5 0 1 73 20 105
2014 Legal services 19 26 48 7 0 0 0 45 7 15
2014 Administration and operations 35 38 10 11 5 0 1 74 16 537
2014 Human resources 40 45 5 6 3 1 0 85 9 165
2014 Financial management 40 41 7 10 2 0 0 81 12 170
2014 Procurement 49 28 9 5 9 0 0 77 14 23
2014 Real property 32 46 0 14 4 0 5 82 18 50
2014 Materiel management 22 17 31 21 10 0 0 39 30 10
2014 Information management 37 47 5 8 2 0 1 84 10 108
2014 Information technology 40 33 12 8 6 0 0 73 14 130
2014 Internal audit 49 32 10 9 0 0 0 81 9 22
2014 Evaluation 39 37 18 3 4 0 0 75 7 29
2014 Other services to the public 27 37 12 15 8 0 1 65 23 80
2014 None of the above 28 40 14 10 6 0 1 69 17 434

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 24 34 18 9 7 9 0 64 17 59
2019 Federal regulators 15 23 23 19 18 2 0 39 38 520
2019 Compliance, inspection and enforcement 19 26 21 16 15 3 0 46 32 609
2019 Communications or public affairs 17 36 21 14 8 4 0 55 23 106
2019 Access to information and privacy 21 15 20 16 27 0 0 37 43 20
2019 Security 17 28 19 15 17 4 0 47 33 168
2019 Science and technology 24 27 21 19 6 2 1 53 25 100
2019 Legal services 61 9 21 4 0 0 4 74 5 18
2019 Administration and operations 31 30 17 11 8 3 0 63 20 484
2019 Human resources 26 35 16 9 7 6 0 65 18 190
2019 Financial management 29 40 17 7 4 3 0 71 12 180
2019 Procurement 30 43 7 7 7 6 0 79 14 26
2019 Real property 25 25 18 13 8 11 0 56 23 38
2019 Materiel management 29 31 32 4 4 0 0 60 9 14
2019 Information management 27 31 19 17 3 1 1 60 21 91
2019 Information technology 19 38 15 16 8 4 0 59 25 162
2019 Internal audit 28 42 0 9 20 0 0 70 30 17
2019 Evaluation 8 64 9 11 0 7 0 78 12 21
2019 Data sciences 36 18 20 8 13 5 0 57 22 52
2019 Policy 28 37 12 12 8 3 0 67 20 390
2019 Project management 18 35 21 18 8 1 0 54 26 155
2019 Other services to the public 28 28 19 8 14 3 0 58 23 61
2019 None of the above 19 30 19 12 16 4 0 51 29 265
2018 Client contact centre 21 27 15 16 9 11 0 55 28 36
2018 Federal regulators 17 28 21 16 16 2 0 46 33 517
2018 Compliance, inspection and enforcement 15 30 20 18 14 3 0 46 33 624
2018 Communications or public affairs 22 30 19 17 8 3 1 54 26 104
2018 Access to information and privacy 0 53 5 15 22 5 0 56 39 19
2018 Security 22 28 18 17 14 1 0 51 31 156
2018 Science and technology 25 36 12 13 12 1 0 62 26 84
2018 Legal services 31 28 9 9 5 18 0 72 18 15
2018 Administration and operations 27 36 15 13 7 3 0 65 20 436
2018 Human resources 28 33 20 9 6 4 0 64 16 194
2018 Financial management 28 39 10 14 5 3 0 70 20 191
2018 Procurement 26 24 22 11 7 10 0 55 20 23
2018 Real property 26 43 17 10 2 2 0 70 13 39
2018 Information management 25 31 19 11 9 3 2 59 21 78
2018 Information technology 24 34 12 15 12 2 1 60 29 139
2018 Internal audit 24 41 3 16 7 8 0 71 25 28
2018 Evaluation 31 42 13 3 0 11 0 82 4 24
2018 Data sciences 26 36 5 23 10 0 0 62 33 36
2018 Policy 24 36 18 10 7 5 0 63 18 377
2018 Project management 27 35 16 12 7 3 1 64 20 162
2018 Other services to the public 22 33 28 8 7 2 0 56 15 51
2018 None of the above 18 27 21 14 15 4 0 47 31 229
2017 Client contact centre 20 29 25 14 9 0 2 50 24 61
2017 Federal regulators 13 27 20 21 16 4 0 41 38 576
2017 Compliance, inspection and enforcement 15 32 21 15 12 3 0 49 29 689
2017 Communications or public affairs 24 34 15 12 4 9 2 65 18 106
2017 Access to information and privacy 18 70 0 6 6 0 0 88 12 16
2017 Security 14 29 17 25 14 1 0 43 40 160
2017 Science and technology 17 31 19 16 14 3 1 49 31 110
2017 Legal services 42 12 24 6 6 10 0 60 13 17
2017 Administration and operations 27 31 15 14 7 4 1 62 23 542
2017 Human resources 25 35 14 15 8 3 0 62 24 159
2017 Financial management 37 33 15 9 3 2 1 72 13 193
2017 Procurement 23 39 33 5 0 0 0 62 5 21
2017 Real property 30 31 20 14 3 3 0 63 17 36
2017 Information management 19 32 18 10 18 2 1 52 29 93
2017 Information technology 14 27 16 16 25 1 0 42 41 148
2017 Internal audit 42 30 14 5 0 10 0 79 5 20
2017 Evaluation 15 57 18 9 0 0 0 72 9 21
2017 Data sciences 24 18 13 25 13 8 0 45 41 39
2017 Policy 24 34 16 14 8 4 1 60 23 310
2017 Project management 21 28 16 19 13 3 1 50 33 147
2017 Other services to the public 21 28 18 16 11 6 0 53 29 70
2017 None of the above 16 29 20 15 14 5 1 48 31 283
2014 Client contact centre 15 36 20 11 11 7 0 56 23 57
2014 Federal regulators 14 31 20 15 17 2 0 46 33 565
2014 Compliance, inspection and enforcement 19 33 17 14 14 2 1 53 29 573
2014 Communications or public affairs 27 32 17 15 7 2 1 61 22 108
2014 Access to information and privacy 48 26 10 5 5 0 6 78 11 19
2014 Security 19 31 15 17 15 2 1 51 33 207
2014 Science and technology 20 44 13 10 11 2 0 65 22 105
2014 Legal services 20 20 27 12 14 6 0 43 28 15
2014 Administration and operations 30 34 15 10 6 4 0 66 18 538
2014 Human resources 30 37 14 8 7 3 1 70 16 166
2014 Financial management 37 42 7 10 3 1 0 79 13 170
2014 Procurement 29 22 19 13 9 8 0 56 24 23
2014 Real property 18 41 16 12 6 6 0 63 19 50
2014 Materiel management 22 17 10 21 30 0 0 39 51 10
2014 Information management 31 28 21 13 2 4 1 62 16 108
2014 Information technology 35 34 11 7 9 4 0 72 17 130
2014 Internal audit 33 35 18 15 0 0 0 68 15 22
2014 Evaluation 29 32 14 14 0 11 0 68 16 28
2014 Other services to the public 24 34 15 9 17 1 0 59 26 80
2014 None of the above 21 32 18 14 12 3 1 55 26 434

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 19 29 23 12 9 9 0 52 22 59
2019 Federal regulators 16 24 19 17 19 2 2 42 38 519
2019 Compliance, inspection and enforcement 17 30 16 15 20 1 2 48 36 612
2019 Communications or public affairs 17 36 18 10 15 3 2 55 26 106
2019 Access to information and privacy 24 24 14 18 20 0 0 48 38 20
2019 Security 17 22 25 16 16 3 0 41 33 169
2019 Science and technology 16 37 13 15 13 4 2 56 30 100
2019 Legal services 43 9 12 20 12 0 4 54 33 18
2019 Administration and operations 26 27 17 10 13 4 2 56 25 487
2019 Human resources 25 38 13 9 10 1 3 66 20 192
2019 Financial management 27 30 17 12 10 3 1 60 23 181
2019 Procurement 31 28 23 3 7 0 8 64 11 26
2019 Real property 22 30 8 20 13 8 0 56 36 39
2019 Materiel management 26 26 27 4 9 9 0 56 14 14
2019 Information management 21 32 11 16 16 2 2 55 33 91
2019 Information technology 21 35 16 13 13 2 0 57 27 161
2019 Internal audit 16 27 17 5 20 6 9 51 30 17
2019 Evaluation 20 43 11 26 0 0 0 64 26 20
2019 Data sciences 36 20 18 8 13 5 0 58 23 52
2019 Policy 31 29 13 13 11 3 0 62 25 390
2019 Project management 20 32 15 16 13 3 2 54 31 155
2019 Other services to the public 27 25 12 11 19 3 2 55 32 62
2019 None of the above 18 24 19 11 24 5 1 44 37 266
2018 Client contact centre 22 22 27 10 11 8 0 48 23 37
2018 Federal regulators 16 27 23 13 19 2 0 44 33 515
2018 Compliance, inspection and enforcement 16 30 16 17 16 3 2 48 35 621
2018 Communications or public affairs 23 29 11 14 14 5 3 57 31 105
2018 Access to information and privacy 0 43 22 13 22 0 0 43 35 19
2018 Security 19 27 19 14 18 2 1 47 33 157
2018 Science and technology 23 31 16 11 16 0 3 56 28 85
2018 Legal services 22 28 14 9 0 18 9 68 12 15
2018 Administration and operations 22 34 16 13 13 2 1 58 26 433
2018 Human resources 28 31 18 10 7 4 2 63 18 194
2018 Financial management 22 35 13 14 13 3 1 59 28 191
2018 Procurement 29 25 16 15 7 7 0 59 24 23
2018 Real property 22 47 16 10 5 0 0 69 15 39
2018 Information management 19 30 18 14 15 3 2 52 30 78
2018 Information technology 29 24 15 10 17 5 1 56 28 138
2018 Internal audit 24 17 10 22 10 3 14 50 38 28
2018 Evaluation 21 42 17 7 9 5 0 65 17 24
2018 Data sciences 28 27 15 14 14 2 0 57 28 36
2018 Policy 26 31 17 11 10 3 1 59 23 379
2018 Project management 24 31 13 14 14 1 2 57 29 160
2018 Other services to the public 21 29 14 15 14 0 7 54 31 51
2018 None of the above 21 24 18 10 24 2 2 47 35 229
2017 Client contact centre 16 29 21 7 17 5 5 51 26 61
2017 Federal regulators 14 28 17 16 20 2 1 44 38 577
2017 Compliance, inspection and enforcement 16 30 18 18 15 2 2 48 34 688
2017 Communications or public affairs 16 30 14 19 9 7 5 52 32 106
2017 Access to information and privacy 37 37 0 6 12 0 7 80 20 16
2017 Security 16 27 16 17 22 1 1 44 39 161
2017 Science and technology 13 23 12 26 20 5 2 38 49 110
2017 Legal services 13 51 13 13 0 11 0 72 14 16
2017 Administration and operations 22 29 14 14 14 3 4 55 31 540
2017 Human resources 25 25 15 8 13 5 8 58 25 161
2017 Financial management 30 26 14 15 9 3 3 59 26 194
2017 Procurement 5 43 29 23 0 0 0 47 23 21
2017 Real property 17 34 20 17 5 3 3 55 24 35
2017 Information management 17 20 19 19 19 2 3 39 41 92
2017 Information technology 15 21 16 18 28 1 1 36 47 147
2017 Internal audit 41 25 9 5 5 11 5 78 11 20
2017 Evaluation 14 53 10 9 9 4 0 71 19 21
2017 Data sciences 19 35 13 13 18 3 0 55 31 39
2017 Policy 22 30 14 17 8 6 3 57 27 309
2017 Project management 16 30 18 16 16 3 1 48 33 147
2017 Other services to the public 19 29 18 15 14 4 1 51 30 71
2017 None of the above 17 28 16 11 21 4 3 48 35 284
2014 Client contact centre 8 29 21 10 20 9 2 42 34 57
2014 Federal regulators 15 24 18 15 23 2 2 41 40 565
2014 Compliance, inspection and enforcement 14 31 19 11 18 4 2 48 31 574
2014 Communications or public affairs 23 28 18 15 11 6 0 54 28 108
2014 Access to information and privacy 42 26 5 5 21 0 0 68 27 19
2014 Security 16 27 16 17 21 1 2 44 40 207
2014 Science and technology 11 19 20 22 23 2 3 32 47 105
2014 Legal services 6 27 27 6 21 14 0 38 31 15
2014 Administration and operations 20 26 14 16 18 4 3 49 36 538
2014 Human resources 25 25 12 14 18 3 4 54 34 165
2014 Financial management 24 25 17 20 14 0 1 49 34 170
2014 Procurement 17 9 18 17 26 5 8 30 49 23
2014 Real property 14 25 10 16 27 2 6 43 46 50
2014 Materiel management 11 9 0 32 38 10 0 22 78 10
2014 Information management 25 19 15 18 17 2 3 47 37 107
2014 Information technology 28 23 11 16 14 5 2 55 33 130
2014 Internal audit 28 35 14 0 19 4 0 66 20 22
2014 Evaluation 18 35 14 13 11 10 0 58 27 29
2014 Other services to the public 18 18 20 21 19 0 2 38 42 80
2014 None of the above 16 24 17 14 21 5 3 44 38 434

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 60 18 11 4 1 1 4 82 6 59
2019 Federal regulators 51 26 11 5 3 0 4 80 9 519
2019 Compliance, inspection and enforcement 51 25 14 3 2 1 4 80 6 606
2019 Communications or public affairs 47 30 9 7 5 1 3 79 12 106
2019 Access to information and privacy 47 22 11 0 16 0 4 72 16 20
2019 Security 48 27 11 4 5 1 4 78 10 169
2019 Science and technology 53 22 17 4 2 0 2 76 7 99
2019 Legal services 67 21 0 0 0 0 12 100 0 18
2019 Administration and operations 58 22 10 3 3 0 4 83 6 484
2019 Human resources 52 26 10 6 1 1 4 83 7 190
2019 Financial management 50 29 11 5 2 0 3 82 7 180
2019 Procurement 77 16 7 0 0 0 0 93 0 26
2019 Real property 42 28 17 10 0 0 2 73 10 39
2019 Materiel management 72 9 13 6 0 0 0 81 6 14
2019 Information management 69 15 8 1 2 0 5 88 4 90
2019 Information technology 56 21 12 5 2 0 4 80 7 162
2019 Internal audit 58 11 5 9 11 0 6 73 22 17
2019 Evaluation 59 24 13 0 4 0 0 83 4 21
2019 Data sciences 51 21 8 7 2 2 9 82 9 52
2019 Policy 46 27 14 5 4 0 3 76 10 390
2019 Project management 52 17 18 8 1 1 3 72 9 155
2019 Other services to the public 46 19 17 7 3 2 7 71 11 59
2019 None of the above 54 21 12 4 3 1 6 79 7 265

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 55 17 1 6 1 3 17 90 9 59
2019 Federal regulators 48 11 9 6 8 3 14 72 17 518
2019 Compliance, inspection and enforcement 51 12 9 4 5 5 15 79 10 608
2019 Communications or public affairs 46 18 7 8 7 0 14 74 18 106
2019 Access to information and privacy 69 11 0 0 4 0 15 95 5 20
2019 Security 40 12 8 7 12 4 16 66 23 167
2019 Science and technology 57 8 10 4 9 3 10 75 14 99
2019 Legal services 62 4 0 9 4 0 21 83 17 18
2019 Administration and operations 59 13 5 5 4 1 13 83 10 484
2019 Human resources 59 8 5 5 4 2 17 83 11 190
2019 Financial management 52 12 11 4 7 2 13 75 12 180
2019 Procurement 66 10 3 3 3 0 14 88 8 26
2019 Real property 54 10 8 3 10 3 12 76 15 39
2019 Materiel management 82 0 9 0 4 0 5 86 5 14
2019 Information management 58 17 7 4 3 0 10 84 8 91
2019 Information technology 44 12 9 10 14 2 9 63 27 162
2019 Internal audit 48 25 0 5 0 6 17 93 7 17
2019 Evaluation 50 8 22 4 4 7 5 66 9 21
2019 Data sciences 49 25 3 5 10 0 8 80 17 52
2019 Policy 50 11 11 7 11 1 10 68 19 391
2019 Project management 51 12 10 10 5 1 12 72 17 155
2019 Other services to the public 47 6 11 6 9 3 18 67 19 62
2019 None of the above 53 6 7 6 6 5 17 75 16 266

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 39 33 6 10 4 6 2 78 15 59
2019 Federal regulators 28 26 19 11 12 2 4 57 24 519
2019 Compliance, inspection and enforcement 33 24 19 9 9 2 3 60 20 606
2019 Communications or public affairs 35 34 16 5 6 0 6 72 11 105
2019 Access to information and privacy 25 32 27 0 16 0 0 57 16 19
2019 Security 31 29 16 8 11 1 3 63 20 167
2019 Science and technology 45 24 17 6 3 3 3 73 9 99
2019 Legal services 58 16 9 4 0 0 12 85 5 18
2019 Administration and operations 45 22 17 7 4 3 4 72 11 482
2019 Human resources 48 24 15 4 5 1 3 75 9 191
2019 Financial management 54 22 12 4 3 1 3 79 8 178
2019 Procurement 68 10 10 3 3 0 5 82 7 25
2019 Real property 55 15 13 10 3 0 5 73 13 39
2019 Materiel management 51 40 0 9 0 0 0 91 9 14
2019 Information management 42 23 18 10 2 1 4 68 13 91
2019 Information technology 42 23 16 7 7 2 3 69 15 160
2019 Internal audit 47 31 5 0 6 6 6 88 6 17
2019 Evaluation 50 39 0 5 0 7 0 95 5 21
2019 Data sciences 33 31 12 8 10 0 6 68 19 52
2019 Policy 51 23 14 5 3 1 3 77 8 390
2019 Project management 43 25 15 9 2 1 4 72 12 154
2019 Other services to the public 39 15 20 9 8 1 7 60 19 61
2019 None of the above 41 18 18 9 5 4 5 65 16 266

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 36 29 11 8 5 7 4 72 15 59
2019 Federal regulators 28 26 16 14 9 3 5 58 25 518
2019 Compliance, inspection and enforcement 33 19 20 10 10 4 4 57 22 606
2019 Communications or public affairs 34 24 14 7 10 3 7 65 19 106
2019 Access to information and privacy 33 34 18 0 16 0 0 66 16 20
2019 Security 29 27 16 7 14 3 3 60 23 169
2019 Science and technology 38 27 12 9 5 6 3 72 15 99
2019 Legal services 63 12 13 0 0 0 12 85 0 18
2019 Administration and operations 44 19 15 9 6 3 3 67 17 481
2019 Human resources 44 23 9 5 9 2 8 74 16 189
2019 Financial management 46 25 14 4 4 4 5 77 8 176
2019 Procurement 57 13 13 7 7 0 4 73 14 26
2019 Real property 42 23 15 8 5 3 5 70 14 39
2019 Materiel management 51 21 15 4 0 9 0 79 5 14
2019 Information management 42 18 19 10 4 3 4 64 15 91
2019 Information technology 37 27 12 8 6 6 3 72 15 160
2019 Internal audit 42 21 0 14 6 6 11 76 24 17
2019 Evaluation 37 43 0 5 8 7 0 86 14 21
2019 Data sciences 36 24 8 8 13 2 9 66 24 52
2019 Policy 43 20 14 9 6 3 4 68 17 389
2019 Project management 39 19 21 8 6 3 4 62 15 154
2019 Other services to the public 36 21 16 14 6 1 6 62 21 61
2019 None of the above 36 17 17 10 7 5 8 61 19 262

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 35 17 15 14 6 9 4 60 22 59
2019 Federal regulators 32 23 15 9 11 3 6 61 23 517
2019 Compliance, inspection and enforcement 31 20 19 10 12 3 5 55 25 607
2019 Communications or public affairs 49 11 13 6 8 1 12 69 16 105
2019 Access to information and privacy 62 15 0 0 4 4 14 95 5 20
2019 Security 32 22 13 10 12 4 7 61 24 168
2019 Science and technology 48 18 15 8 3 4 5 72 12 99
2019 Legal services 54 13 9 12 0 0 12 76 14 18
2019 Administration and operations 42 17 13 12 8 2 6 64 22 482
2019 Human resources 51 15 11 6 7 2 8 73 14 191
2019 Financial management 55 14 11 6 8 1 7 74 14 178
2019 Procurement 57 16 10 3 10 4 0 76 14 26
2019 Real property 44 15 15 15 5 0 5 62 21 39
2019 Materiel management 51 18 4 14 4 9 0 75 20 14
2019 Information management 39 15 22 9 9 2 4 57 20 90
2019 Information technology 53 17 10 5 5 6 4 78 11 160
2019 Internal audit 57 17 0 0 0 11 16 100 0 17
2019 Evaluation 66 13 11 0 0 5 5 87 0 21
2019 Data sciences 52 15 3 8 5 6 10 80 16 52
2019 Policy 61 14 7 4 2 3 9 86 6 388
2019 Project management 40 16 17 10 6 2 10 63 17 155
2019 Other services to the public 27 22 15 8 15 6 7 56 26 61
2019 None of the above 40 15 15 8 8 5 8 64 19 265

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 51 27 3 4 4 6 5 88 8 59
2019 Federal regulators 60 18 7 3 3 2 7 85 7 517
2019 Compliance, inspection and enforcement 59 17 8 5 2 4 5 83 7 607
2019 Communications or public affairs 79 10 4 1 0 1 5 95 1 105
2019 Access to information and privacy 53 14 14 4 0 4 11 79 5 20
2019 Security 56 17 8 4 5 3 7 81 10 168
2019 Science and technology 72 12 4 4 1 3 4 91 5 98
2019 Legal services 64 20 0 4 0 0 12 95 5 18
2019 Administration and operations 56 19 10 4 3 3 5 82 7 480
2019 Human resources 63 13 8 3 2 2 9 85 6 191
2019 Financial management 62 14 7 6 5 3 3 81 11 181
2019 Procurement 58 19 10 10 3 0 0 77 13 26
2019 Real property 57 16 20 5 0 0 2 74 5 39
2019 Materiel management 59 31 5 4 0 0 0 91 4 14
2019 Information management 60 13 9 6 4 2 6 79 11 91
2019 Information technology 57 18 11 3 4 4 4 81 8 161
2019 Internal audit 83 0 0 6 0 0 11 94 6 17
2019 Evaluation 87 5 4 0 0 0 5 96 0 21
2019 Data sciences 66 8 8 8 2 2 6 81 10 52
2019 Policy 78 12 3 1 1 0 4 95 2 391
2019 Project management 68 14 9 1 3 1 4 86 5 155
2019 Other services to the public 51 20 8 7 4 5 6 79 12 61
2019 None of the above 61 11 11 3 1 4 9 82 5 264

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 74 11 5 0 5 1 4 90 5 59
2019 Federal regulators 67 12 5 2 4 5 6 88 6 519
2019 Compliance, inspection and enforcement 66 10 6 4 4 6 5 85 8 604
2019 Communications or public affairs 71 7 8 2 1 5 6 87 3 105
2019 Access to information and privacy 65 16 7 0 12 0 0 81 12 19
2019 Security 66 8 11 1 3 4 7 83 5 168
2019 Science and technology 75 9 5 2 1 4 4 91 4 99
2019 Legal services 76 0 0 8 4 0 12 86 14 18
2019 Administration and operations 77 8 3 2 2 4 4 92 5 483
2019 Human resources 81 3 4 1 1 3 7 93 2 191
2019 Financial management 74 9 4 2 2 5 3 90 5 179
2019 Procurement 90 3 3 0 3 0 0 93 3 26
2019 Real property 71 16 5 3 0 3 2 92 3 39
2019 Materiel management 79 17 0 0 4 0 0 96 4 14
2019 Information management 71 8 6 4 3 4 5 86 8 91
2019 Information technology 71 10 3 2 2 6 6 92 5 161
2019 Internal audit 78 6 6 0 0 0 11 94 0 17
2019 Evaluation 79 5 4 0 7 5 0 88 8 21
2019 Data sciences 75 9 2 3 2 5 5 93 5 52
2019 Policy 77 9 3 2 2 4 3 92 4 389
2019 Project management 82 5 4 1 2 4 2 92 3 154
2019 Other services to the public 62 9 7 4 6 3 9 81 11 61
2019 None of the above 70 8 7 1 3 3 8 87 5 266

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 73 13 1 0 2 5 5 96 2 59
2019 Federal regulators 73 8 3 2 2 2 11 93 4 518
2019 Compliance, inspection and enforcement 72 6 4 1 2 4 11 92 4 600
2019 Communications or public affairs 76 7 4 1 1 0 12 94 2 105
2019 Access to information and privacy 62 16 0 7 0 0 15 92 8 20
2019 Security 70 9 5 1 3 3 9 90 5 169
2019 Science and technology 82 5 1 1 0 2 8 97 1 99
2019 Legal services 72 12 4 0 0 0 12 95 0 18
2019 Administration and operations 77 7 3 2 1 1 9 94 3 484
2019 Human resources 79 3 3 0 2 2 11 95 2 189
2019 Financial management 75 7 4 2 2 3 8 92 4 177
2019 Procurement 93 4 0 0 4 0 0 96 4 24
2019 Real property 77 15 0 0 3 3 2 97 3 39
2019 Materiel management 87 13 0 0 0 0 0 100 0 14
2019 Information management 78 5 3 2 0 2 9 94 3 89
2019 Information technology 75 8 0 1 1 3 13 99 1 161
2019 Internal audit 78 0 0 6 0 0 17 93 7 17
2019 Evaluation 87 0 4 0 0 5 5 95 0 21
2019 Data sciences 71 5 9 3 2 2 10 85 6 52
2019 Policy 81 5 4 1 1 0 8 94 2 388
2019 Project management 80 5 3 2 1 2 8 93 3 154
2019 Other services to the public 63 13 2 5 1 4 13 91 7 61
2019 None of the above 76 3 4 2 0 4 11 93 3 265

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 33 31 20 6 9 0 0 64 16 59
2019 Federal regulators 26 40 13 13 8 0 0 66 21 516
2019 Compliance, inspection and enforcement 30 39 13 13 4 0 0 69 18 604
2019 Communications or public affairs 37 43 12 7 2 0 0 79 9 105
2019 Access to information and privacy 37 20 18 5 16 4 0 60 21 20
2019 Security 32 39 11 11 6 0 0 72 17 167
2019 Science and technology 36 41 13 6 4 0 0 77 10 99
2019 Legal services 42 54 0 4 0 0 0 96 4 18
2019 Administration and operations 38 34 14 9 5 0 0 72 14 482
2019 Human resources 41 37 11 6 6 0 0 77 11 190
2019 Financial management 37 43 8 8 5 0 0 79 13 179
2019 Procurement 21 48 21 7 3 0 0 69 10 26
2019 Real property 30 43 13 7 5 0 2 75 13 39
2019 Materiel management 42 39 15 0 4 0 0 81 4 14
2019 Information management 27 44 17 6 4 1 1 73 10 91
2019 Information technology 28 53 11 4 2 1 1 83 6 162
2019 Internal audit 54 17 6 6 19 0 0 70 24 17
2019 Evaluation 35 45 13 8 0 0 0 79 8 21
2019 Data sciences 44 24 13 7 11 0 0 69 18 52
2019 Policy 38 38 10 9 5 0 0 76 14 389
2019 Project management 34 43 12 9 2 0 0 77 10 152
2019 Other services to the public 41 26 14 11 8 0 0 67 19 60
2019 None of the above 33 37 12 8 10 0 0 70 18 262
2018 Client contact centre 19 53 21 4 3 0 0 72 6 35
2018 Federal regulators 26 37 18 14 5 0 0 62 19 512
2018 Compliance, inspection and enforcement 25 41 16 9 8 0 0 66 18 615
2018 Communications or public affairs 32 43 11 13 1 0 0 75 14 105
2018 Access to information and privacy 31 29 22 5 13 0 0 60 18 19
2018 Security 40 31 11 10 9 0 0 71 18 153
2018 Science and technology 41 41 9 6 4 0 0 81 10 85
2018 Legal services 23 50 18 0 0 9 0 80 0 15
2018 Administration and operations 35 35 14 9 6 1 0 71 15 436
2018 Human resources 41 38 10 8 2 0 1 80 10 192
2018 Financial management 30 41 14 6 9 0 0 71 15 190
2018 Procurement 33 32 16 7 11 0 0 65 18 23
2018 Real property 44 36 8 12 0 0 0 80 12 39
2018 Information management 28 38 10 18 6 0 0 66 24 78
2018 Information technology 42 36 12 6 4 1 0 78 10 140
2018 Internal audit 46 33 7 11 3 0 0 79 14 28
2018 Evaluation 32 43 13 0 6 6 0 80 6 24
2018 Data sciences 32 40 9 8 11 0 0 72 19 36
2018 Policy 38 37 16 7 2 0 0 75 9 375
2018 Project management 36 44 8 6 4 1 0 81 10 162
2018 Other services to the public 30 43 13 13 2 0 0 72 15 51
2018 None of the above 35 35 13 9 8 0 0 70 17 228
2017 Client contact centre 33 34 22 8 3 0 0 67 11 61
2017 Federal regulators 25 44 12 10 9 0 0 69 19 575
2017 Compliance, inspection and enforcement 23 45 14 12 7 0 0 67 18 686
2017 Communications or public affairs 36 48 9 4 1 1 1 85 5 106
2017 Access to information and privacy 32 50 6 0 12 0 0 82 12 16
2017 Security 32 36 12 13 7 0 0 68 20 159
2017 Science and technology 26 53 6 9 5 2 0 80 14 109
2017 Legal services 36 41 12 12 0 0 0 77 12 17
2017 Administration and operations 32 41 12 10 4 0 1 73 15 540
2017 Human resources 36 39 7 11 6 1 0 76 17 159
2017 Financial management 39 43 9 7 1 1 0 83 8 193
2017 Procurement 28 57 5 5 5 0 0 85 10 21
2017 Real property 50 42 3 6 0 0 0 92 6 36
2017 Information management 26 39 18 10 7 0 1 65 17 93
2017 Information technology 27 44 11 10 8 0 0 71 18 148
2017 Internal audit 55 34 6 5 0 0 0 89 5 20
2017 Evaluation 28 58 9 5 0 0 0 86 5 21
2017 Data sciences 28 44 15 8 5 0 0 72 13 39
2017 Policy 33 45 11 7 3 1 0 78 10 308
2017 Project management 34 43 15 5 3 0 0 77 8 148
2017 Other services to the public 34 42 9 10 5 0 0 75 15 71
2017 None of the above 30 38 15 9 7 1 1 69 16 284
2014 Client contact centre 16 39 20 17 6 2 0 56 23 57
2014 Federal regulators 21 40 12 15 12 0 0 62 27 565
2014 Compliance, inspection and enforcement 21 43 12 15 8 1 0 64 23 574
2014 Communications or public affairs 26 50 7 12 5 0 0 77 17 108
2014 Access to information and privacy 32 36 21 5 5 0 0 68 10 19
2014 Security 24 41 11 15 9 0 1 65 24 207
2014 Science and technology 15 51 8 16 9 1 0 67 25 105
2014 Legal services 18 33 21 14 14 0 0 51 28 15
2014 Administration and operations 28 43 12 9 7 1 1 72 16 538
2014 Human resources 27 42 12 12 7 0 0 69 20 166
2014 Financial management 37 46 9 4 3 0 0 84 7 170
2014 Procurement 36 25 9 16 14 0 0 61 31 23
2014 Real property 31 54 4 8 4 0 0 84 12 50
2014 Materiel management 32 48 0 10 10 0 0 80 20 10
2014 Information management 38 39 9 9 3 0 2 78 13 108
2014 Information technology 38 45 5 9 3 0 0 83 12 130
2014 Internal audit 50 36 6 9 0 0 0 86 9 22
2014 Evaluation 22 64 3 7 3 0 0 86 11 29
2014 Other services to the public 25 40 12 10 13 0 0 65 23 80
2014 None of the above 27 39 14 12 6 0 0 67 18 434

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 36 32 18 7 7 0 0 68 14 59
2019 Federal regulators 29 32 18 12 8 0 0 61 21 515
2019 Compliance, inspection and enforcement 28 38 18 9 6 0 0 66 15 609
2019 Communications or public affairs 39 37 12 7 5 0 0 76 12 105
2019 Access to information and privacy 26 24 21 4 20 4 0 53 25 20
2019 Security 33 37 12 12 6 0 0 70 18 169
2019 Science and technology 37 39 13 6 5 0 0 76 11 100
2019 Legal services 50 38 12 0 0 0 0 88 0 18
2019 Administration and operations 44 29 12 9 4 0 1 74 13 482
2019 Human resources 50 33 8 5 4 0 1 83 9 192
2019 Financial management 44 38 7 9 3 0 0 82 12 180
2019 Procurement 35 39 13 3 10 0 0 74 13 26
2019 Real property 37 38 10 10 2 0 2 77 13 39
2019 Materiel management 42 34 13 6 4 0 0 76 11 14
2019 Information management 36 37 10 12 5 0 1 74 17 91
2019 Information technology 40 40 11 3 3 2 0 82 7 162
2019 Internal audit 59 11 21 0 9 0 0 70 9 17
2019 Evaluation 29 51 20 0 0 0 0 80 0 21
2019 Data sciences 43 36 8 5 8 0 0 79 13 52
2019 Policy 37 36 12 8 6 0 0 74 14 390
2019 Project management 35 43 12 6 4 0 0 78 10 153
2019 Other services to the public 48 21 15 5 12 0 0 69 16 60
2019 None of the above 36 29 18 6 11 0 0 66 16 265
2018 Client contact centre 31 42 13 6 6 0 2 74 13 36
2018 Federal regulators 27 33 18 13 9 0 0 60 22 513
2018 Compliance, inspection and enforcement 25 36 19 11 9 0 0 61 20 619
2018 Communications or public affairs 39 30 16 11 4 0 0 70 14 105
2018 Access to information and privacy 33 20 34 5 8 0 0 53 13 18
2018 Security 39 31 14 4 12 0 0 70 16 156
2018 Science and technology 43 33 11 6 6 0 0 76 13 84
2018 Legal services 41 27 23 9 0 0 0 68 9 15
2018 Administration and operations 43 28 15 7 6 0 0 72 13 435
2018 Human resources 46 35 10 3 4 0 1 82 7 193
2018 Financial management 35 42 10 6 7 0 0 77 13 189
2018 Procurement 47 25 17 4 7 0 0 73 11 24
2018 Real property 55 29 9 7 0 0 0 84 7 39
2018 Information management 26 41 15 14 4 0 0 67 18 77
2018 Information technology 49 28 11 6 6 0 0 77 12 137
2018 Internal audit 51 19 11 16 3 0 0 69 20 27
2018 Evaluation 36 45 9 10 0 0 0 81 10 24
2018 Data sciences 35 34 11 4 15 0 0 69 20 36
2018 Policy 36 39 15 8 2 0 0 75 10 376
2018 Project management 42 37 9 7 4 1 0 80 11 162
2018 Other services to the public 35 27 26 4 8 0 0 62 12 51
2018 None of the above 35 31 16 8 9 0 0 66 17 226
2017 Client contact centre 32 37 19 10 2 0 0 70 11 61
2017 Federal regulators 29 35 15 12 9 0 0 64 21 575
2017 Compliance, inspection and enforcement 25 37 16 13 9 0 0 63 21 687
2017 Communications or public affairs 42 34 10 10 2 1 1 78 12 105
2017 Access to information and privacy 44 38 12 0 6 0 0 82 6 16
2017 Security 30 32 19 11 7 1 1 62 18 159
2017 Science and technology 29 39 11 8 11 1 0 70 19 110
2017 Legal services 36 42 22 0 0 0 0 78 0 17
2017 Administration and operations 40 33 14 9 3 0 1 74 12 541
2017 Human resources 38 38 12 4 8 0 1 76 12 160
2017 Financial management 45 40 8 6 1 0 0 85 7 193
2017 Procurement 34 42 14 5 5 0 0 76 10 21
2017 Real property 33 44 17 6 0 0 0 77 6 36
2017 Information management 35 33 14 13 5 0 0 68 18 92
2017 Information technology 28 38 15 14 5 0 0 66 19 148
2017 Internal audit 55 14 11 20 0 0 0 69 20 20
2017 Evaluation 28 52 15 5 0 0 0 80 5 21
2017 Data sciences 31 39 15 12 3 0 0 70 15 39
2017 Policy 37 38 15 7 3 1 0 75 10 307
2017 Project management 42 31 17 6 4 0 0 73 10 148
2017 Other services to the public 44 24 20 7 5 0 0 68 12 71
2017 None of the above 32 30 20 9 8 1 1 63 17 282
2014 Client contact centre 18 44 26 5 5 2 0 64 10 57
2014 Federal regulators 25 33 14 13 15 0 1 58 28 564
2014 Compliance, inspection and enforcement 23 36 14 14 11 1 0 60 25 574
2014 Communications or public affairs 38 35 13 10 4 0 0 73 14 108
2014 Access to information and privacy 48 26 16 10 0 0 0 74 10 19
2014 Security 30 31 18 10 9 0 1 62 20 207
2014 Science and technology 23 41 13 12 10 0 0 64 23 105
2014 Legal services 19 46 27 7 0 0 0 65 7 15
2014 Administration and operations 36 35 16 7 5 0 1 72 12 538
2014 Human resources 32 37 16 10 6 0 0 69 16 166
2014 Financial management 44 37 13 2 3 1 0 82 5 170
2014 Procurement 41 29 4 9 17 0 0 69 27 23
2014 Real property 37 36 12 11 4 0 0 73 15 50
2014 Materiel management 21 58 11 10 0 0 0 79 10 10
2014 Information management 40 33 18 5 4 0 1 74 9 108
2014 Information technology 47 29 13 6 5 0 0 75 11 130
2014 Internal audit 54 38 0 8 0 0 0 92 8 22
2014 Evaluation 29 51 14 3 3 0 0 80 7 29
2014 Other services to the public 31 36 18 6 9 0 0 67 15 80
2014 None of the above 31 34 16 11 8 0 0 66 18 434

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 25 43 12 15 4 0 0 68 20 57
2019 Federal regulators 23 40 16 15 5 0 0 64 21 504
2019 Compliance, inspection and enforcement 27 38 17 12 6 0 0 65 18 596
2019 Communications or public affairs 32 41 13 10 3 0 0 74 13 104
2019 Access to information and privacy 25 25 13 22 16 0 0 49 37 20
2019 Security 30 38 14 14 4 0 0 68 17 167
2019 Science and technology 26 47 16 4 6 1 0 73 10 99
2019 Legal services 50 42 8 0 0 0 0 92 0 18
2019 Administration and operations 42 35 10 9 3 0 0 78 12 473
2019 Human resources 43 36 9 7 6 0 0 79 12 189
2019 Financial management 35 50 8 4 3 0 0 85 7 177
2019 Procurement 24 55 14 4 3 0 0 79 7 25
2019 Real property 30 51 10 3 5 0 2 82 8 39
2019 Materiel management 28 56 7 10 0 0 0 84 10 13
2019 Information management 35 41 10 12 2 0 0 77 14 89
2019 Information technology 30 51 8 7 4 1 0 81 11 160
2019 Internal audit 32 47 6 9 6 0 0 79 15 17
2019 Evaluation 33 50 11 5 0 0 0 84 5 21
2019 Data sciences 33 37 16 8 5 0 0 71 13 52
2019 Policy 34 43 12 6 4 0 2 78 10 385
2019 Project management 32 47 11 10 1 0 0 78 11 151
2019 Other services to the public 44 17 14 9 15 0 0 61 24 62
2019 None of the above 35 33 14 10 8 0 0 69 17 259
2018 Client contact centre 36 27 14 11 13 0 0 62 24 37
2018 Federal regulators 26 36 16 13 9 0 0 61 22 509
2018 Compliance, inspection and enforcement 24 35 23 11 8 0 0 59 19 623
2018 Communications or public affairs 37 35 14 11 3 0 0 71 14 105
2018 Access to information and privacy 28 17 19 17 18 0 0 46 35 19
2018 Security 34 36 10 13 7 0 0 70 20 156
2018 Science and technology 36 40 12 8 4 0 0 76 11 85
2018 Legal services 23 45 18 13 0 0 0 69 13 15
2018 Administration and operations 38 36 12 9 5 0 0 74 14 434
2018 Human resources 45 39 6 8 2 0 0 84 10 192
2018 Financial management 35 41 12 8 5 0 0 76 12 190
2018 Procurement 47 32 0 10 11 0 0 79 21 24
2018 Real property 41 36 21 2 0 0 0 77 2 39
2018 Information management 28 44 14 6 8 0 0 72 14 77
2018 Information technology 34 32 17 12 3 1 0 68 15 139
2018 Internal audit 49 29 8 11 3 0 0 78 14 28
2018 Evaluation 40 32 16 6 0 0 6 77 6 24
2018 Data sciences 38 18 23 8 12 0 0 57 20 36
2018 Policy 36 38 15 7 3 0 1 75 9 378
2018 Project management 38 38 7 10 3 2 2 79 13 161
2018 Other services to the public 40 19 30 8 3 0 0 59 12 50
2018 None of the above 36 30 14 10 7 1 1 68 18 228
2017 Client contact centre 29 50 18 2 2 0 0 79 3 61
2017 Federal regulators 25 36 15 14 9 0 0 61 23 576
2017 Compliance, inspection and enforcement 25 39 17 12 7 0 0 64 19 687
2017 Communications or public affairs 41 38 10 9 0 1 1 80 9 106
2017 Access to information and privacy 38 25 18 6 12 0 0 63 18 16
2017 Security 29 38 19 9 5 0 0 66 14 160
2017 Science and technology 25 39 13 14 10 0 0 63 24 110
2017 Legal services 48 35 12 6 0 0 0 82 6 17
2017 Administration and operations 39 35 13 8 4 0 1 75 12 541
2017 Human resources 43 29 12 10 5 0 1 73 15 159
2017 Financial management 43 42 9 5 2 0 0 85 7 193
2017 Procurement 43 33 19 5 0 0 0 76 5 21
2017 Real property 33 42 23 3 0 0 0 75 3 36
2017 Information management 33 40 14 8 4 0 0 73 13 93
2017 Information technology 24 43 12 11 9 0 0 68 20 148
2017 Internal audit 50 25 15 5 5 0 0 76 9 20
2017 Evaluation 45 36 9 9 0 0 0 81 9 21
2017 Data sciences 29 36 18 15 3 0 0 65 18 39
2017 Policy 36 37 13 10 3 1 1 74 13 308
2017 Project management 32 40 15 7 6 0 0 72 13 148
2017 Other services to the public 34 38 11 12 6 0 0 72 17 70
2017 None of the above 27 38 17 12 4 0 1 66 16 283
2014 Client contact centre 30 40 18 7 3 2 0 71 10 57
2014 Federal regulators 21 33 16 17 12 0 0 55 29 564
2014 Compliance, inspection and enforcement 24 37 15 15 8 1 0 61 23 573
2014 Communications or public affairs 36 43 10 6 4 1 0 80 10 108
2014 Access to information and privacy 42 31 16 5 5 0 0 74 10 19
2014 Security 30 37 14 9 8 0 1 68 18 206
2014 Science and technology 19 48 14 12 6 1 0 68 18 105
2014 Legal services 13 44 35 7 0 0 0 57 7 15
2014 Administration and operations 38 36 15 7 4 0 0 74 11 538
2014 Human resources 34 43 8 11 3 0 1 78 15 166
2014 Financial management 46 37 10 4 3 0 1 83 7 170
2014 Procurement 41 26 16 8 9 0 0 66 17 23
2014 Real property 28 48 11 8 4 0 0 77 12 50
2014 Materiel management 32 40 9 20 0 0 0 72 20 10
2014 Information management 46 42 6 3 1 1 1 90 4 108
2014 Information technology 38 39 13 6 4 0 0 77 10 130
2014 Internal audit 58 34 4 4 0 0 0 92 4 22
2014 Evaluation 43 29 10 14 4 0 0 72 18 29
2014 Other services to the public 32 40 14 5 7 1 0 73 13 80
2014 None of the above 32 37 17 7 6 1 0 69 13 434

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 16 33 16 14 6 13 2 58 23 59
2019 Federal regulators 18 41 21 11 7 3 0 61 18 520
2019 Compliance, inspection and enforcement 16 44 21 12 4 2 0 61 17 610
2019 Communications or public affairs 26 38 19 11 2 4 0 67 13 106
2019 Access to information and privacy 33 27 4 16 11 9 0 66 29 20
2019 Security 20 38 23 11 6 2 0 59 18 168
2019 Science and technology 17 50 18 11 3 2 0 68 15 99
2019 Legal services 29 54 9 9 0 0 0 83 9 18
2019 Administration and operations 27 40 18 7 3 4 1 71 11 487
2019 Human resources 25 43 18 6 3 5 0 73 9 192
2019 Financial management 27 48 14 3 4 3 1 78 8 180
2019 Procurement 27 33 26 7 3 4 0 63 10 26
2019 Real property 22 54 15 5 0 5 0 79 5 39
2019 Materiel management 34 39 14 0 4 9 0 80 5 14
2019 Information management 29 43 14 9 3 2 0 74 12 90
2019 Information technology 22 44 20 5 5 4 0 68 10 161
2019 Internal audit 37 22 11 9 15 6 0 63 26 17
2019 Evaluation 25 58 12 0 0 4 0 87 0 20
2019 Data sciences 27 32 18 12 11 0 0 59 23 52
2019 Policy 22 46 18 7 4 3 0 70 12 390
2019 Project management 18 46 24 6 1 4 0 67 8 155
2019 Other services to the public 31 27 22 3 12 3 1 60 16 62
2019 None of the above 19 40 19 10 7 4 0 61 19 264
2018 Client contact centre 18 32 28 7 5 5 4 56 14 34
2018 Federal regulators 16 34 28 14 7 2 0 51 21 517
2018 Compliance, inspection and enforcement 16 36 27 12 7 2 0 54 19 626
2018 Communications or public affairs 24 38 18 13 3 4 1 65 16 104
2018 Access to information and privacy 5 55 27 0 13 0 0 60 13 19
2018 Security 28 32 22 7 7 4 1 62 16 156
2018 Science and technology 24 47 16 10 4 0 0 71 13 85
2018 Legal services 23 27 27 0 0 23 0 65 0 15
2018 Administration and operations 26 38 21 8 4 3 1 66 13 435
2018 Human resources 34 40 14 7 3 2 0 75 10 194
2018 Financial management 22 43 15 9 4 6 0 69 14 191
2018 Procurement 39 11 21 13 7 8 0 55 22 23
2018 Real property 21 58 12 6 0 4 0 82 6 39
2018 Information management 22 35 23 12 2 7 0 61 14 79
2018 Information technology 28 44 17 4 6 1 0 72 11 139
2018 Internal audit 31 39 16 4 3 7 0 75 8 28
2018 Evaluation 29 50 9 6 0 6 0 84 6 24
2018 Data sciences 28 37 23 2 10 0 0 64 13 36
2018 Policy 22 40 23 9 3 3 0 64 12 376
2018 Project management 28 41 18 7 3 3 1 71 10 163
2018 Other services to the public 19 34 29 9 6 3 0 54 16 50
2018 None of the above 22 35 21 13 8 1 0 57 21 228
2017 Client contact centre 18 34 27 8 6 7 0 56 15 61
2017 Federal regulators 16 37 21 14 9 2 0 54 24 575
2017 Compliance, inspection and enforcement 17 37 24 12 8 2 0 55 21 690
2017 Communications or public affairs 26 35 19 9 2 8 1 67 12 106
2017 Access to information and privacy 38 37 12 0 12 0 0 75 12 16
2017 Security 22 31 23 12 9 1 0 55 22 160
2017 Science and technology 18 32 27 15 5 4 0 52 20 109
2017 Legal services 42 24 24 0 0 10 0 74 0 17
2017 Administration and operations 24 37 18 9 5 5 2 66 16 542
2017 Human resources 28 41 17 5 5 2 1 71 11 161
2017 Financial management 32 42 13 7 3 3 1 77 10 193
2017 Procurement 14 43 33 5 0 5 0 60 5 21
2017 Real property 16 61 14 8 0 0 0 78 8 36
2017 Information management 21 39 21 6 7 7 0 64 14 93
2017 Information technology 21 31 23 14 8 3 0 53 23 148
2017 Internal audit 36 25 20 9 0 9 0 67 10 20
2017 Evaluation 15 47 18 5 0 15 0 73 5 21
2017 Data sciences 19 41 25 8 3 5 0 63 11 39
2017 Policy 23 40 20 8 4 6 1 66 13 309
2017 Project management 23 36 25 8 6 2 1 60 14 148
2017 Other services to the public 20 40 16 12 9 3 0 62 22 71
2017 None of the above 18 37 21 10 9 5 0 58 20 284

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 46 33 10 8 3 0 0 79 11 58
2019 Federal regulators 47 32 9 7 4 0 0 80 12 519
2019 Compliance, inspection and enforcement 52 30 7 6 4 0 0 82 11 610
2019 Communications or public affairs 34 42 6 13 4 0 0 77 17 106
2019 Access to information and privacy 24 41 15 7 9 4 0 68 16 20
2019 Security 46 36 7 8 4 0 0 81 12 168
2019 Science and technology 45 36 10 5 2 1 0 83 7 100
2019 Legal services 70 30 0 0 0 0 0 100 0 18
2019 Administration and operations 53 27 9 6 4 0 0 80 10 486
2019 Human resources 58 31 5 3 4 0 0 89 7 189
2019 Financial management 52 32 8 6 2 0 0 84 8 182
2019 Procurement 43 40 4 10 4 0 0 82 14 24
2019 Real property 36 40 10 3 11 0 0 76 14 39
2019 Materiel management 42 30 19 9 0 0 0 72 9 14
2019 Information management 48 25 15 9 1 1 1 74 11 90
2019 Information technology 53 29 8 5 4 0 2 83 9 160
2019 Internal audit 74 5 0 6 9 0 6 84 16 17
2019 Evaluation 74 26 0 0 0 0 0 100 0 21
2019 Data sciences 39 28 16 6 8 3 0 69 15 52
2019 Policy 51 31 7 7 4 0 0 83 11 390
2019 Project management 49 32 7 9 2 1 0 82 11 155
2019 Other services to the public 44 23 16 9 8 0 1 67 16 62
2019 None of the above 48 28 10 7 7 0 0 76 14 265
2018 Client contact centre 51 21 25 3 0 0 0 72 3 36
2018 Federal regulators 45 35 8 8 4 0 0 79 12 511
2018 Compliance, inspection and enforcement 47 35 9 6 3 0 0 82 9 624
2018 Communications or public affairs 41 42 7 7 4 0 0 83 10 105
2018 Access to information and privacy 31 37 22 5 5 0 0 68 10 19
2018 Security 58 26 8 3 5 0 0 84 8 156
2018 Science and technology 47 39 5 6 2 0 1 87 8 85
2018 Legal services 28 23 31 13 5 0 0 51 18 15
2018 Administration and operations 48 32 10 5 4 0 0 80 10 435
2018 Human resources 58 29 6 4 2 1 0 88 6 192
2018 Financial management 49 33 7 9 2 0 0 82 11 191
2018 Procurement 64 23 9 4 0 0 0 88 4 24
2018 Real property 50 36 6 5 0 0 4 89 5 39
2018 Information management 30 42 17 7 4 0 0 72 10 79
2018 Information technology 45 36 6 7 4 1 0 82 12 139
2018 Internal audit 54 26 4 11 0 0 5 85 11 28
2018 Evaluation 64 31 6 0 0 0 0 94 0 24
2018 Data sciences 46 34 8 10 2 0 0 80 12 36
2018 Policy 53 33 7 5 2 0 0 86 7 381
2018 Project management 50 32 5 8 4 0 1 84 12 161
2018 Other services to the public 49 34 9 6 2 0 0 82 8 50
2018 None of the above 46 35 7 7 4 0 0 82 11 228
2017 Client contact centre 40 40 10 5 5 0 0 80 10 61
2017 Federal regulators 44 34 9 7 6 0 0 78 13 575
2017 Compliance, inspection and enforcement 45 35 9 7 4 0 0 80 11 689
2017 Communications or public affairs 47 31 10 9 3 0 0 78 12 106
2017 Access to information and privacy 62 6 12 13 6 0 0 68 19 16
2017 Security 40 37 10 8 4 1 0 78 11 160
2017 Science and technology 39 42 7 7 5 0 1 81 11 110
2017 Legal services 54 30 11 0 6 0 0 84 6 17
2017 Administration and operations 49 31 9 5 4 1 0 81 10 540
2017 Human resources 54 30 9 2 5 1 0 84 7 161
2017 Financial management 49 35 8 6 1 0 0 85 7 193
2017 Procurement 48 38 9 5 0 0 0 86 5 21
2017 Real property 41 45 11 0 3 0 0 86 3 36
2017 Information management 45 32 12 4 4 0 1 79 9 92
2017 Information technology 51 27 12 5 5 0 1 78 10 148
2017 Internal audit 75 15 5 5 0 0 0 91 5 20
2017 Evaluation 67 18 4 5 0 0 6 90 5 21
2017 Data sciences 52 28 13 5 3 0 0 79 8 39
2017 Policy 42 34 10 9 4 1 0 77 13 309
2017 Project management 52 29 9 6 3 0 1 81 10 148
2017 Other services to the public 45 34 7 4 10 0 0 79 14 71
2017 None of the above 41 33 11 8 5 0 1 75 13 281
2014 Client contact centre 36 43 6 5 5 3 1 82 11 57
2014 Federal regulators 36 35 10 12 7 0 0 71 19 564
2014 Compliance, inspection and enforcement 35 38 12 9 5 1 1 74 14 573
2014 Communications or public affairs 29 43 8 11 9 1 0 72 20 107
2014 Access to information and privacy 32 52 5 5 5 0 0 84 10 19
2014 Security 37 35 9 10 6 0 3 74 17 207
2014 Science and technology 40 32 11 13 4 0 0 72 17 105
2014 Legal services 26 48 20 7 0 0 0 74 7 15
2014 Administration and operations 44 31 10 7 5 1 1 77 13 536
2014 Human resources 45 33 7 9 4 1 2 80 13 166
2014 Financial management 49 37 8 4 2 0 0 86 6 170
2014 Procurement 39 44 4 9 4 0 0 83 13 23
2014 Real property 44 38 6 10 2 0 0 82 12 50
2014 Materiel management 40 22 10 18 10 0 0 62 28 10
2014 Information management 44 33 13 4 5 0 1 78 9 107
2014 Information technology 48 34 10 2 2 1 3 85 5 130
2014 Internal audit 63 19 10 0 8 0 0 82 8 22
2014 Evaluation 56 23 13 7 0 0 0 79 7 29
2014 Other services to the public 38 36 15 5 6 0 0 74 11 80
2014 None of the above 37 31 14 10 7 1 0 68 18 434

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 40 30 13 12 4 1 0 70 16 59
2019 Federal regulators 29 31 21 11 7 0 1 60 19 515
2019 Compliance, inspection and enforcement 28 36 22 9 5 0 0 64 13 605
2019 Communications or public affairs 37 34 16 8 6 0 0 71 13 105
2019 Access to information and privacy 22 13 25 16 24 0 0 35 40 20
2019 Security 36 33 20 4 6 0 1 69 10 169
2019 Science and technology 23 42 18 8 9 0 0 65 17 97
2019 Legal services 61 26 9 4 0 0 0 87 4 18
2019 Administration and operations 48 30 15 4 4 0 0 78 8 480
2019 Human resources 40 36 15 7 2 0 0 76 10 187
2019 Financial management 38 37 16 5 3 0 0 75 8 178
2019 Procurement 38 41 7 10 3 0 0 79 14 25
2019 Real property 31 39 13 10 5 0 2 71 15 38
2019 Materiel management 51 28 8 13 0 0 0 79 13 14
2019 Information management 40 31 17 9 2 1 0 72 11 91
2019 Information technology 36 34 17 7 6 0 1 70 13 160
2019 Internal audit 63 32 6 0 0 0 0 94 0 17
2019 Evaluation 61 29 10 0 0 0 0 90 0 21
2019 Data sciences 45 31 7 7 5 3 3 81 12 52
2019 Policy 36 38 15 8 3 0 0 74 11 391
2019 Project management 36 34 19 5 5 0 0 70 10 155
2019 Other services to the public 32 36 20 5 8 0 0 67 13 62
2019 None of the above 31 31 21 7 7 0 2 64 15 261
2018 Client contact centre 32 35 23 6 4 0 0 67 10 37
2018 Federal regulators 25 34 21 12 8 0 0 59 20 515
2018 Compliance, inspection and enforcement 27 37 21 8 6 0 0 64 15 626
2018 Communications or public affairs 38 33 17 7 4 0 1 72 11 105
2018 Access to information and privacy 34 27 19 10 10 0 0 61 19 19
2018 Security 41 18 26 7 6 1 2 60 13 156
2018 Science and technology 27 41 13 12 7 0 0 68 19 85
2018 Legal services 49 28 14 9 0 0 0 77 9 15
2018 Administration and operations 38 33 18 6 5 0 0 71 11 436
2018 Human resources 32 35 19 5 8 0 0 67 14 192
2018 Financial management 39 34 14 9 3 1 0 73 13 191
2018 Procurement 46 34 9 7 4 0 0 80 11 24
2018 Real property 37 31 23 7 2 0 0 68 9 39
2018 Information management 43 33 13 8 3 0 0 76 11 79
2018 Information technology 31 33 25 7 4 0 0 64 11 139
2018 Internal audit 53 26 17 4 0 0 0 79 4 28
2018 Evaluation 61 31 3 0 4 0 0 92 4 24
2018 Data sciences 35 39 18 9 0 0 0 74 9 36
2018 Policy 37 32 19 7 5 0 0 69 12 381
2018 Project management 39 33 15 9 4 1 0 72 12 163
2018 Other services to the public 26 30 17 13 10 2 2 58 24 51
2018 None of the above 33 33 15 11 7 1 1 66 18 229
2017 Client contact centre 30 45 16 8 0 0 2 75 8 61
2017 Federal regulators 28 35 21 9 7 0 0 63 17 576
2017 Compliance, inspection and enforcement 27 37 21 9 5 0 0 65 14 690
2017 Communications or public affairs 34 44 15 3 4 1 0 78 7 105
2017 Access to information and privacy 12 12 26 31 19 0 0 24 50 16
2017 Security 33 33 20 11 3 1 0 66 14 161
2017 Science and technology 29 39 15 13 4 0 0 68 17 110
2017 Legal services 54 12 23 12 0 0 0 66 12 17
2017 Administration and operations 37 40 13 6 3 1 1 78 9 542
2017 Human resources 26 37 18 8 10 0 0 64 18 161
2017 Financial management 40 35 14 6 5 0 0 75 11 194
2017 Procurement 43 38 9 0 5 5 0 85 5 21
2017 Real property 44 28 14 6 6 0 3 74 12 36
2017 Information management 39 40 13 4 3 0 0 80 7 93
2017 Information technology 40 34 15 6 3 0 2 76 9 148
2017 Internal audit 41 45 5 5 0 0 5 90 5 20
2017 Evaluation 58 37 5 0 0 0 0 95 0 21
2017 Data sciences 42 38 8 7 0 5 0 84 8 39
2017 Policy 29 43 17 5 5 1 1 73 10 310
2017 Project management 34 42 16 6 1 0 1 77 7 148
2017 Other services to the public 31 39 22 3 5 0 0 70 8 71
2017 None of the above 31 37 18 8 5 0 1 69 13 284
2014 Client contact centre 43 28 12 11 2 2 2 74 13 57
2014 Federal regulators 21 33 22 14 10 1 0 54 24 565
2014 Compliance, inspection and enforcement 19 35 24 12 7 1 1 55 20 574
2014 Communications or public affairs 27 38 21 9 4 0 1 66 13 108
2014 Access to information and privacy 5 42 31 16 5 0 0 48 21 19
2014 Security 32 32 20 10 5 0 1 64 15 207
2014 Science and technology 26 40 23 6 6 0 0 66 11 105
2014 Legal services 33 41 7 0 7 7 6 84 8 15
2014 Administration and operations 37 33 16 6 6 0 1 71 12 538
2014 Human resources 23 37 21 12 7 0 0 60 19 166
2014 Financial management 37 40 17 4 2 0 1 77 6 170
2014 Procurement 8 44 26 17 5 0 0 52 22 23
2014 Real property 40 30 18 8 4 0 0 71 12 50
2014 Materiel management 50 32 18 0 0 0 0 82 0 10
2014 Information management 49 30 15 3 4 0 0 79 6 108
2014 Information technology 34 36 18 10 2 0 0 70 12 130
2014 Internal audit 41 42 13 4 0 0 0 83 4 22
2014 Evaluation 49 26 11 7 4 0 3 77 12 29
2014 Other services to the public 32 43 10 5 9 0 1 76 14 80
2014 None of the above 26 41 16 8 8 0 1 67 16 433

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 63 18 12 0 4 2 1 83 4 59
2019 Federal regulators 63 21 5 5 4 1 2 86 9 519
2019 Compliance, inspection and enforcement 63 21 6 4 5 1 1 85 9 611
2019 Communications or public affairs 49 24 9 10 5 0 2 75 16 105
2019 Access to information and privacy 51 16 11 4 11 0 7 71 17 20
2019 Security 56 22 12 4 4 0 2 80 7 168
2019 Science and technology 64 19 4 4 3 3 2 87 8 100
2019 Legal services 83 12 0 0 0 0 5 100 0 18
2019 Administration and operations 60 19 7 6 4 1 4 83 10 486
2019 Human resources 70 14 6 4 1 1 3 87 6 192
2019 Financial management 60 20 7 5 5 1 3 83 10 181
2019 Procurement 60 17 7 6 0 6 4 85 7 26
2019 Real property 48 30 3 3 12 3 3 82 15 39
2019 Materiel management 59 22 14 0 0 4 0 85 0 14
2019 Information management 58 16 6 6 7 4 3 79 14 91
2019 Information technology 66 21 6 3 1 2 1 90 4 162
2019 Internal audit 80 11 0 0 9 0 0 91 9 17
2019 Evaluation 70 8 7 10 0 4 0 82 11 21
2019 Data sciences 47 21 10 6 8 3 5 74 16 52
2019 Policy 61 21 5 4 4 3 2 86 8 391
2019 Project management 67 19 5 4 3 1 1 88 7 155
2019 Other services to the public 58 16 6 5 15 0 1 74 20 62
2019 None of the above 52 16 9 7 8 4 4 74 15 265
2017 Client contact centre 46 34 5 0 5 2 9 89 5 59
2017 Federal regulators 57 21 8 6 4 2 2 82 10 576
2017 Compliance, inspection and enforcement 56 24 8 4 3 2 2 84 8 689
2017 Communications or public affairs 55 19 7 6 5 6 2 81 12 106
2017 Access to information and privacy 49 12 6 7 6 6 13 76 16 16
2017 Security 49 32 5 7 3 2 3 85 10 160
2017 Science and technology 56 23 8 2 8 1 2 81 11 110
2017 Legal services 30 36 18 0 6 10 0 74 6 17
2017 Administration and operations 55 23 5 4 5 3 6 85 9 542
2017 Human resources 64 21 5 1 3 3 4 91 5 161
2017 Financial management 48 25 9 5 4 3 6 79 10 194
2017 Procurement 53 28 19 0 0 0 0 81 0 21
2017 Real property 50 31 8 3 0 0 8 88 3 36
2017 Information management 43 21 8 7 10 3 7 72 19 93
2017 Information technology 47 32 7 3 6 1 3 83 10 147
2017 Internal audit 76 9 11 0 5 0 0 85 5 20
2017 Evaluation 77 18 5 0 0 0 0 95 0 21
2017 Data sciences 52 33 3 3 3 8 0 92 5 39
2017 Policy 41 28 8 5 4 8 5 80 10 310
2017 Project management 64 19 6 3 4 1 3 87 7 147
2017 Other services to the public 44 25 8 4 9 3 7 77 14 71
2017 None of the above 41 28 9 5 10 2 6 75 15 282
2014 Client contact centre 33 34 7 4 7 9 6 79 13 57
2014 Federal regulators 47 27 8 7 6 2 3 77 14 564
2014 Compliance, inspection and enforcement 48 25 12 5 5 3 2 77 11 574
2014 Communications or public affairs 46 19 4 7 9 6 8 76 20 108
2014 Access to information and privacy 21 26 10 0 21 5 16 60 27 19
2014 Security 48 27 11 3 7 1 3 78 11 207
2014 Science and technology 46 28 3 8 9 1 5 78 19 105
2014 Legal services 27 14 25 20 0 0 14 48 23 15
2014 Administration and operations 49 24 9 5 4 4 6 80 10 538
2014 Human resources 58 29 3 1 6 2 1 89 7 166
2014 Financial management 47 22 9 5 6 4 7 78 13 170
2014 Procurement 34 32 0 17 4 13 0 76 24 23
2014 Real property 51 30 6 0 6 4 2 87 7 50
2014 Materiel management 32 29 27 0 0 0 11 69 0 10
2014 Information management 47 19 7 6 12 3 6 72 20 108
2014 Information technology 46 21 9 7 7 3 7 74 15 130
2014 Internal audit 49 22 0 5 8 0 16 85 15 22
2014 Evaluation 60 29 0 7 0 0 3 92 8 29
2014 Other services to the public 36 33 14 11 2 0 4 71 14 80
2014 None of the above 42 20 13 7 9 4 6 69 17 434

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Client contact centre 27 38 35 59
2019 Federal regulators 21 43 36 520
2019 Compliance, inspection and enforcement 20 44 35 610
2019 Communications or public affairs 39 23 38 105
2019 Access to information and privacy 52 9 39 20
2019 Security 30 31 40 169
2019 Science and technology 18 49 33 100
2019 Legal services 17 37 46 18
2019 Administration and operations 33 31 35 487
2019 Human resources 34 30 37 192
2019 Financial management 39 32 29 182
2019 Procurement 31 24 45 26
2019 Real property 27 27 46 39
2019 Materiel management 26 48 26 14
2019 Information management 31 31 38 91
2019 Information technology 28 30 42 162
2019 Internal audit 41 17 42 17
2019 Evaluation 21 56 22 21
2019 Data sciences 55 17 28 52
2019 Policy 36 25 39 392
2019 Project management 32 33 35 155
2019 Other services to the public 29 33 38 62
2019 None of the above 28 39 34 264
2018 Client contact centre 24 43 33 37
2018 Federal regulators 20 41 40 518
2018 Compliance, inspection and enforcement 17 50 33 625
2018 Communications or public affairs 34 32 34 105
2018 Access to information and privacy 47 26 27 19
2018 Security 26 38 35 156
2018 Science and technology 12 52 36 85
2018 Legal services 13 49 38 15
2018 Administration and operations 33 29 38 437
2018 Human resources 26 38 36 193
2018 Financial management 31 29 40 192
2018 Procurement 45 29 26 23
2018 Real property 26 34 40 39
2018 Information management 29 29 42 79
2018 Information technology 23 40 37 138
2018 Internal audit 43 30 27 28
2018 Evaluation 10 61 29 24
2018 Data sciences 41 27 32 36
2018 Policy 41 25 34 380
2018 Project management 29 28 43 162
2018 Other services to the public 21 46 33 51
2018 None of the above 27 42 31 227
2017 Client contact centre 25 37 37 61
2017 Federal regulators 19 47 34 577
2017 Compliance, inspection and enforcement 18 49 33 688
2017 Communications or public affairs 26 32 42 106
2017 Access to information and privacy 44 12 44 16
2017 Security 26 38 37 160
2017 Science and technology 21 40 39 110
2017 Legal services 46 30 24 17
2017 Administration and operations 33 31 36 540
2017 Human resources 33 37 31 161
2017 Financial management 32 34 34 194
2017 Procurement 38 28 33 21
2017 Real property 31 30 39 36
2017 Information management 29 39 32 93
2017 Information technology 30 34 36 148
2017 Internal audit 22 55 24 20
2017 Evaluation 20 39 41 21
2017 Data sciences 39 23 38 39
2017 Policy 39 26 34 310
2017 Project management 39 31 30 148
2017 Other services to the public 22 39 40 71
2017 None of the above 30 39 32 282
2014 Client contact centre 32 37 31 56
2014 Federal regulators 24 43 33 565
2014 Compliance, inspection and enforcement 24 47 29 573
2014 Communications or public affairs 36 28 36 108
2014 Access to information and privacy 31 53 15 19
2014 Security 29 33 38 207
2014 Science and technology 24 36 40 105
2014 Legal services 21 46 33 15
2014 Administration and operations 30 34 36 537
2014 Human resources 38 33 28 166
2014 Financial management 35 36 28 170
2014 Procurement 39 40 22 23
2014 Real property 33 26 40 50
2014 Materiel management 10 32 58 10
2014 Information management 31 29 41 108
2014 Information technology 23 46 31 130
2014 Internal audit 27 44 29 22
2014 Evaluation 36 36 27 29
2014 Other services to the public 28 33 38 80
2014 None of the above 33 29 38 433

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Client contact centre 16 16 43 0 19 6 16
2019 Federal regulators 21 17 38 19 2 2 113
2019 Compliance, inspection and enforcement 31 30 22 7 5 5 124
2019 Communications or public affairs 6 19 51 7 11 5 40
2019 Access to information and privacy 0 30 47 0 14 9 10
2019 Security 13 26 40 9 7 5 50
2019 Science and technology 17 27 15 32 8 0 18
2019 Administration and operations 13 33 29 1 14 9 162
2019 Human resources 7 24 39 5 17 8 60
2019 Financial management 14 35 33 0 13 5 69
2019 Real property 17 37 36 0 0 9 11
2019 Information management 12 21 41 0 22 5 28
2019 Information technology 8 26 48 2 11 4 45
2019 Data sciences 3 21 24 3 48 0 26
2019 Policy 4 27 47 4 8 9 141
2019 Project management 8 24 40 8 16 4 50
2019 Other services to the public 24 23 19 4 8 22 17
2019 None of the above 12 26 25 14 7 16 79
2018 Federal regulators 32 14 31 17 1 6 105
2018 Compliance, inspection and enforcement 27 19 26 16 7 4 106
2018 Communications or public affairs 6 19 51 6 10 8 35
2018 Security 21 25 42 10 0 2 42
2018 Science and technology 0 36 27 0 13 24 10
2018 Administration and operations 9 36 26 3 12 13 142
2018 Human resources 21 29 32 0 9 9 47
2018 Financial management 12 43 32 2 6 6 63
2018 Procurement 20 8 41 0 14 17 10
2018 Real property 18 9 55 0 0 19 11
2018 Information management 3 23 27 9 35 3 22
2018 Information technology 21 29 31 0 10 10 32
2018 Internal audit 9 7 24 21 40 0 11
2018 Data sciences 6 25 48 11 11 0 14
2018 Policy 3 29 48 4 9 7 153
2018 Project management 11 51 24 2 6 5 49
2018 Other services to the public 26 25 20 8 0 21 11
2018 None of the above 21 22 25 9 5 18 65
2017 Client contact centre 27 38 34 0 0 0 15
2017 Federal regulators 33 26 20 12 3 6 110
2017 Compliance, inspection and enforcement 31 26 23 8 3 9 122
2017 Communications or public affairs 3 39 41 3 10 3 29
2017 Security 12 20 44 12 0 12 41
2017 Science and technology 21 22 20 14 18 5 23
2017 Administration and operations 13 34 30 2 16 4 178
2017 Human resources 17 32 36 0 9 6 52
2017 Financial management 13 36 32 0 9 10 61
2017 Real property 19 46 18 0 0 18 11
2017 Information management 7 20 51 4 15 4 27
2017 Information technology 11 16 54 2 14 2 43
2017 Data sciences 13 21 45 0 8 13 15
2017 Policy 6 37 42 3 5 6 121
2017 Project management 21 43 24 3 0 9 58
2017 Other services to the public 26 40 8 0 20 6 15
2017 None of the above 29 21 22 8 15 5 85
2014 Client contact centre 17 30 36 11 9999 6 17
2014 Federal regulators 28 34 17 14 9999 7 139
2014 Compliance, inspection and enforcement 31 30 14 19 9999 6 136
2014 Communications or public affairs 10 31 38 13 9999 8 39
2014 Security 10 30 35 8 9999 17 60
2014 Science and technology 17 25 18 24 9999 16 26
2014 Administration and operations 17 40 22 9 9999 11 162
2014 Human resources 8 45 40 1 9999 5 60
2014 Financial management 13 48 31 5 9999 3 60
2014 Real property 30 37 27 0 9999 6 17
2014 Information management 25 20 31 0 9999 25 33
2014 Information technology 17 30 40 10 9999 3 30
2014 Evaluation 0 37 45 9 9999 9 11
2014 Other services to the public 27 34 22 4 9999 13 23
2014 None of the above 9 40 30 7 9999 14 146
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 42 44 8 1 4 0 1 87 5 59
2019 Federal regulators 35 40 13 7 4 0 0 76 11 513
2019 Compliance, inspection and enforcement 36 40 14 7 3 1 0 76 10 607
2019 Communications or public affairs 46 40 7 4 4 0 0 86 7 105
2019 Access to information and privacy 58 27 4 0 11 0 0 84 11 20
2019 Security 36 39 13 8 4 0 0 75 12 167
2019 Science and technology 44 43 6 5 2 0 0 87 7 99
2019 Legal services 60 40 0 0 0 0 0 100 0 18
2019 Administration and operations 49 35 11 4 1 0 0 85 5 482
2019 Human resources 56 32 6 3 3 0 0 88 6 191
2019 Financial management 53 38 6 2 1 0 0 91 3 180
2019 Procurement 51 33 9 3 3 0 0 84 7 26
2019 Real property 35 55 3 7 0 0 0 90 7 39
2019 Materiel management 50 39 0 11 0 0 0 89 11 14
2019 Information management 40 41 13 3 2 0 0 82 5 90
2019 Information technology 42 46 7 3 2 0 0 88 5 162
2019 Internal audit 54 32 0 0 14 0 0 86 14 17
2019 Evaluation 59 30 11 0 0 0 0 89 0 21
2019 Data sciences 33 43 10 5 10 0 0 75 15 52
2019 Policy 42 39 8 7 4 0 0 81 11 391
2019 Project management 40 45 8 4 3 0 1 86 7 153
2019 Other services to the public 57 24 9 4 6 0 0 81 10 61
2019 None of the above 40 35 15 5 3 0 1 76 9 265
2018 Client contact centre 30 44 14 2 2 7 0 79 5 36
2018 Federal regulators 35 42 12 8 3 1 0 77 11 515
2018 Compliance, inspection and enforcement 34 45 14 5 3 0 0 78 8 621
2018 Communications or public affairs 45 46 7 2 0 0 0 91 2 105
2018 Access to information and privacy 19 66 10 0 5 0 0 85 5 19
2018 Security 41 38 7 7 7 0 0 79 14 155
2018 Science and technology 46 45 4 5 0 0 0 91 5 85
2018 Legal services 46 36 18 0 0 0 0 82 0 15
2018 Administration and operations 42 47 7 3 1 0 0 89 4 437
2018 Human resources 56 34 7 2 1 0 0 90 3 193
2018 Financial management 47 41 6 3 3 0 0 89 6 191
2018 Procurement 48 42 7 0 4 0 0 89 4 24
2018 Real property 52 36 10 2 0 0 0 88 2 39
2018 Information management 33 57 6 1 3 0 0 90 4 78
2018 Information technology 45 41 9 3 1 1 0 87 4 140
2018 Internal audit 41 47 3 9 0 0 0 88 9 28
2018 Evaluation 47 38 6 9 0 0 0 85 9 24
2018 Data sciences 33 39 4 17 7 0 0 72 24 36
2018 Policy 48 38 7 5 1 0 0 87 6 378
2018 Project management 44 46 7 2 2 0 0 90 4 162
2018 Other services to the public 41 44 8 5 0 2 0 87 6 51
2018 None of the above 44 38 9 4 4 1 0 83 7 229
2017 Client contact centre 34 46 10 5 3 2 0 81 9 61
2017 Federal regulators 31 43 11 8 7 0 0 74 15 575
2017 Compliance, inspection and enforcement 32 41 13 10 4 1 0 73 14 687
2017 Communications or public affairs 53 37 7 3 0 1 0 91 3 106
2017 Access to information and privacy 50 38 6 0 6 0 0 88 6 16
2017 Security 35 33 19 7 6 0 0 68 13 160
2017 Science and technology 36 48 9 3 3 1 0 85 5 110
2017 Legal services 36 46 12 6 0 0 0 82 6 17
2017 Administration and operations 38 42 10 6 3 1 0 80 9 541
2017 Human resources 47 38 6 7 2 0 0 85 9 161
2017 Financial management 55 36 6 2 1 1 0 91 3 194
2017 Procurement 39 56 0 0 5 0 0 95 5 21
2017 Real property 36 39 14 11 0 0 0 75 11 36
2017 Information management 39 39 11 5 4 1 0 80 10 93
2017 Information technology 34 42 9 11 3 0 0 77 14 148
2017 Internal audit 55 36 5 5 0 0 0 91 5 20
2017 Evaluation 44 47 9 0 0 0 0 91 0 21
2017 Data sciences 23 47 13 15 3 0 0 70 17 39
2017 Policy 45 36 9 8 2 0 0 81 10 310
2017 Project management 42 36 11 9 2 1 0 78 11 148
2017 Other services to the public 47 32 17 0 4 0 0 79 4 71
2017 None of the above 36 40 13 5 5 1 0 77 10 282
2014 Client contact centre 37 43 9 6 3 2 0 82 9 57
2014 Federal regulators 31 37 15 9 7 1 0 69 16 565
2014 Compliance, inspection and enforcement 31 39 15 10 5 1 0 70 15 574
2014 Communications or public affairs 51 33 8 4 3 0 0 85 7 107
2014 Access to information and privacy 48 36 5 6 5 0 0 84 11 19
2014 Security 35 45 10 4 6 0 0 80 10 207
2014 Science and technology 30 50 15 5 1 0 0 80 6 105
2014 Legal services 25 54 14 7 0 0 0 78 7 15
2014 Administration and operations 40 41 12 5 1 0 0 82 7 538
2014 Human resources 44 39 12 3 1 0 0 83 4 166
2014 Financial management 55 37 5 0 1 1 0 93 1 170
2014 Procurement 57 34 4 0 5 0 0 91 5 23
2014 Real property 39 41 10 6 4 0 0 80 10 50
2014 Materiel management 22 48 10 20 0 0 0 71 20 10
2014 Information management 46 40 10 2 2 0 0 86 4 108
2014 Information technology 51 37 5 5 1 1 0 89 6 130
2014 Internal audit 75 25 0 0 0 0 0 100 0 22
2014 Evaluation 25 51 17 7 0 0 0 76 7 29
2014 Other services to the public 38 40 8 10 4 1 0 79 14 80
2014 None of the above 40 39 12 5 4 0 0 79 9 434

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 34 34 16 10 1 5 0 71 12 59
2019 Federal regulators 14 37 25 15 8 1 0 52 23 518
2019 Compliance, inspection and enforcement 16 40 23 13 6 2 0 57 20 612
2019 Communications or public affairs 21 47 21 9 1 0 0 69 10 106
2019 Access to information and privacy 24 43 24 4 4 0 0 67 9 20
2019 Security 18 45 20 10 6 1 0 64 16 169
2019 Science and technology 22 46 16 7 6 2 0 70 14 99
2019 Legal services 51 33 12 0 4 0 0 84 4 18
2019 Administration and operations 29 45 16 7 2 2 0 75 9 487
2019 Human resources 30 48 15 2 2 2 0 80 4 191
2019 Financial management 29 45 17 6 1 2 0 76 6 181
2019 Procurement 28 40 22 3 7 0 0 68 10 26
2019 Real property 22 61 10 5 0 3 0 85 5 39
2019 Materiel management 13 76 6 0 4 0 0 89 4 14
2019 Information management 23 46 17 6 4 4 0 72 10 91
2019 Information technology 28 46 12 10 1 2 0 76 12 160
2019 Internal audit 33 36 6 5 11 9 0 77 17 17
2019 Evaluation 28 45 4 10 5 7 0 79 17 21
2019 Data sciences 35 34 8 18 5 0 0 69 23 52
2019 Policy 30 43 13 9 3 2 0 74 12 389
2019 Project management 25 48 16 9 2 1 0 73 10 155
2019 Other services to the public 27 41 20 5 4 4 0 70 9 62
2019 None of the above 22 35 20 11 9 2 0 58 21 265
2018 Client contact centre 24 44 17 2 9 4 0 71 12 36
2018 Federal regulators 13 36 23 19 7 1 0 50 27 516
2018 Compliance, inspection and enforcement 16 40 23 14 6 1 0 57 20 624
2018 Communications or public affairs 29 49 13 7 0 2 0 79 7 104
2018 Access to information and privacy 35 23 10 32 0 0 0 58 32 19
2018 Security 21 40 17 15 4 3 0 64 19 157
2018 Science and technology 22 47 18 8 5 0 0 69 13 85
2018 Legal services 31 59 10 0 0 0 0 90 0 15
2018 Administration and operations 25 44 20 6 3 2 0 70 10 434
2018 Human resources 33 45 12 4 1 3 0 82 5 194
2018 Financial management 29 43 14 8 3 3 0 74 12 192
2018 Procurement 33 35 17 11 0 4 0 71 11 23
2018 Real property 39 35 20 6 0 0 0 74 6 39
2018 Information management 24 48 21 6 0 2 0 73 6 79
2018 Information technology 29 48 15 6 1 1 0 77 7 139
2018 Internal audit 37 37 20 6 0 0 0 74 6 28
2018 Evaluation 46 24 11 8 6 5 0 74 14 24
2018 Data sciences 24 52 14 10 0 0 0 76 10 36
2018 Policy 27 46 16 8 1 1 0 74 10 380
2018 Project management 25 49 15 8 3 0 0 74 11 162
2018 Other services to the public 20 37 22 11 6 4 0 59 18 51
2018 None of the above 21 35 21 13 6 4 0 57 21 228
2017 Client contact centre 31 28 22 13 2 5 0 62 15 61
2017 Federal regulators 14 40 19 18 7 2 0 55 26 575
2017 Compliance, inspection and enforcement 16 37 21 17 6 2 0 55 24 688
2017 Communications or public affairs 25 43 19 8 1 4 0 71 10 106
2017 Access to information and privacy 38 44 12 0 6 0 0 82 6 16
2017 Security 17 40 26 9 6 1 1 58 16 161
2017 Science and technology 16 36 24 14 8 1 0 53 23 109
2017 Legal services 42 41 12 6 0 0 0 82 6 17
2017 Administration and operations 26 44 17 8 3 2 0 71 12 541
2017 Human resources 25 44 15 11 3 1 0 70 15 160
2017 Financial management 39 45 12 3 1 1 0 84 4 194
2017 Procurement 25 52 23 0 0 0 0 77 0 21
2017 Real property 19 58 11 6 3 3 0 80 9 36
2017 Information management 31 35 20 9 3 1 0 67 13 93
2017 Information technology 26 43 18 9 3 0 0 69 13 148
2017 Internal audit 31 44 16 5 5 0 0 75 9 20
2017 Evaluation 9 49 14 13 0 14 0 68 16 21
2017 Data sciences 10 41 28 15 5 0 0 52 20 39
2017 Policy 27 48 12 10 1 2 0 76 11 310
2017 Project management 29 40 19 8 3 1 1 70 11 147
2017 Other services to the public 23 41 14 15 6 1 0 65 21 71
2017 None of the above 19 34 21 15 8 3 0 54 24 282
2014 Client contact centre 21 47 17 7 4 3 0 71 11 57
2014 Federal regulators 12 36 21 17 11 2 0 49 29 565
2014 Compliance, inspection and enforcement 15 40 20 14 9 2 0 57 23 574
2014 Communications or public affairs 30 47 15 6 1 1 0 78 7 108
2014 Access to information and privacy 27 52 16 5 0 0 0 79 5 19
2014 Security 23 37 22 11 5 2 1 62 16 207
2014 Science and technology 18 44 24 6 8 1 0 62 14 105
2014 Legal services 6 74 14 6 0 0 0 80 6 15
2014 Administration and operations 27 41 18 7 4 2 0 70 12 537
2014 Human resources 27 42 22 5 2 1 1 70 7 166
2014 Financial management 38 45 9 3 3 1 0 84 6 170
2014 Procurement 35 34 22 0 5 4 0 71 5 23
2014 Real property 20 49 17 4 4 6 0 74 8 50
2014 Materiel management 32 27 21 20 0 0 0 59 20 10
2014 Information management 31 41 17 8 2 0 0 72 10 108
2014 Information technology 39 39 12 6 2 2 0 79 9 130
2014 Internal audit 40 36 9 6 9 0 0 76 15 22
2014 Evaluation 30 31 27 12 0 0 0 61 12 29
2014 Other services to the public 18 37 17 17 11 0 0 55 28 80
2014 None of the above 19 43 16 11 8 3 0 64 20 434

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 5 22 35 19 14 1 4 35 29 59
2019 Federal regulators 13 27 39 16 3 0 0 20 41 516
2019 Compliance, inspection and enforcement 9 27 39 17 7 1 0 24 37 610
2019 Communications or public affairs 15 26 37 14 9 0 0 23 41 104
2019 Access to information and privacy 16 37 38 0 9 0 0 9 53 20
2019 Security 6 30 43 14 5 2 0 19 37 169
2019 Science and technology 8 22 40 20 9 0 0 30 30 100
2019 Legal services 0 28 38 16 10 0 8 28 31 18
2019 Administration and operations 8 20 36 20 13 1 2 34 28 486
2019 Human resources 9 23 37 18 9 2 2 28 33 190
2019 Financial management 6 24 40 24 4 1 0 28 31 180
2019 Procurement 17 24 30 28 0 0 0 28 41 25
2019 Real property 8 21 48 17 5 0 2 22 29 38
2019 Materiel management 0 25 54 16 5 0 0 22 25 14
2019 Information management 7 28 27 21 17 1 0 38 35 91
2019 Information technology 7 36 36 12 7 0 1 19 44 160
2019 Internal audit 6 6 43 17 24 0 6 43 12 17
2019 Evaluation 0 14 46 32 8 0 0 40 14 21
2019 Data sciences 13 32 31 18 5 0 0 23 45 52
2019 Policy 8 22 38 23 7 1 1 30 31 390
2019 Project management 10 27 35 21 5 1 2 26 38 155
2019 Other services to the public 12 19 40 19 10 0 0 28 32 62
2019 None of the above 10 28 34 19 6 1 2 26 39 265
2018 Client contact centre 13 35 21 16 3 5 8 21 55 36
2018 Federal regulators 15 31 34 15 4 1 1 20 46 515
2018 Compliance, inspection and enforcement 10 28 38 17 5 1 0 23 39 626
2018 Communications or public affairs 12 27 34 21 6 1 0 27 39 104
2018 Access to information and privacy 13 15 44 25 4 0 0 29 27 19
2018 Security 9 30 38 16 6 1 1 22 40 157
2018 Science and technology 6 18 40 28 4 2 1 33 26 85
2018 Legal services 0 42 27 9 9 0 13 21 48 15
2018 Administration and operations 11 26 33 21 7 1 1 29 38 431
2018 Human resources 9 24 43 17 6 1 0 23 33 193
2018 Financial management 10 21 40 16 10 1 2 28 31 190
2018 Procurement 14 14 32 26 10 0 4 38 29 24
2018 Real property 6 18 53 15 8 0 0 24 24 39
2018 Information management 8 19 26 27 15 0 4 44 28 78
2018 Information technology 12 25 38 20 3 0 1 24 37 140
2018 Internal audit 0 25 36 17 21 0 0 38 25 28
2018 Evaluation 0 27 30 25 18 0 0 43 27 24
2018 Data sciences 5 34 22 30 4 0 4 36 41 36
2018 Policy 7 22 45 18 6 1 1 24 30 380
2018 Project management 8 23 42 17 8 0 2 26 31 162
2018 Other services to the public 16 20 32 15 15 0 2 30 37 50
2018 None of the above 12 21 33 22 7 0 4 31 35 227
2017 Client contact centre 10 32 33 15 5 2 3 21 44 60
2017 Federal regulators 13 27 37 14 6 1 1 21 41 575
2017 Compliance, inspection and enforcement 10 27 38 16 7 1 2 23 38 689
2017 Communications or public affairs 8 19 44 21 5 3 1 27 27 106
2017 Access to information and privacy 20 38 24 6 12 0 0 18 58 16
2017 Security 12 25 41 10 5 2 4 16 40 159
2017 Science and technology 7 27 36 17 10 1 1 28 35 109
2017 Legal services 0 24 30 18 24 5 0 44 25 17
2017 Administration and operations 11 22 34 17 10 2 4 29 35 538
2017 Human resources 11 27 32 18 9 0 3 27 39 161
2017 Financial management 6 26 36 18 7 3 5 27 34 193
2017 Procurement 5 10 35 40 5 0 5 47 16 20
2017 Real property 11 17 30 23 16 0 3 40 29 36
2017 Information management 12 23 23 24 13 2 2 39 36 92
2017 Information technology 11 29 36 13 9 0 2 23 41 148
2017 Internal audit 5 11 39 35 11 0 0 46 15 20
2017 Evaluation 5 14 33 30 9 4 5 44 20 21
2017 Data sciences 10 31 29 22 0 6 3 24 45 38
2017 Policy 9 22 41 16 9 2 2 26 31 309
2017 Project management 8 25 42 19 5 1 2 24 33 147
2017 Other services to the public 10 21 30 16 17 0 5 34 33 70
2017 None of the above 7 26 38 17 7 1 4 25 34 283
2014 Client contact centre 5 32 35 18 4 2 4 23 40 57
2014 Federal regulators 17 31 36 10 4 1 1 15 49 565
2014 Compliance, inspection and enforcement 13 29 35 15 5 2 1 21 43 573
2014 Communications or public affairs 10 23 35 24 5 1 1 30 34 108
2014 Access to information and privacy 11 44 27 6 12 0 0 17 56 18
2014 Security 10 24 36 19 5 1 3 26 36 207
2014 Science and technology 11 26 36 20 6 1 0 26 38 105
2014 Legal services 14 14 42 12 19 0 0 31 27 15
2014 Administration and operations 11 25 35 18 7 1 3 26 38 537
2014 Human resources 12 31 37 12 6 1 1 19 44 166
2014 Financial management 4 21 43 23 5 2 2 29 25 170
2014 Procurement 14 26 36 19 0 0 5 20 42 22
2014 Real property 4 26 37 15 14 4 0 30 31 49
2014 Materiel management 10 18 29 32 0 0 11 36 31 10
2014 Information management 6 25 35 20 11 0 4 32 32 108
2014 Information technology 12 23 41 12 8 2 2 21 37 130
2014 Internal audit 11 22 31 23 13 0 0 37 33 22
2014 Evaluation 3 18 52 17 3 0 7 22 23 29
2014 Other services to the public 17 31 29 17 6 0 0 23 48 80
2014 None of the above 11 26 35 17 6 2 2 24 39 429

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 6 25 26 13 21 7 2 37 34 59
2019 Federal regulators 13 22 28 23 11 1 1 35 36 517
2019 Compliance, inspection and enforcement 11 22 30 21 13 2 0 35 34 608
2019 Communications or public affairs 3 22 23 33 17 2 1 51 25 104
2019 Access to information and privacy 33 17 8 12 25 0 4 38 53 20
2019 Security 13 20 29 25 10 3 0 36 34 169
2019 Science and technology 6 13 29 35 17 0 1 52 19 100
2019 Legal services 0 0 33 33 27 0 8 64 0 18
2019 Administration and operations 7 14 24 26 23 2 3 52 22 485
2019 Human resources 11 14 25 24 20 4 2 47 26 190
2019 Financial management 7 16 31 30 14 2 0 45 24 179
2019 Procurement 14 28 14 28 13 4 0 42 43 25
2019 Real property 8 13 21 43 14 0 2 58 21 38
2019 Materiel management 4 17 57 9 13 0 0 22 22 14
2019 Information management 9 18 27 22 22 2 1 45 27 91
2019 Information technology 11 22 28 20 16 3 1 37 34 160
2019 Internal audit 0 5 11 32 40 6 6 82 6 17
2019 Evaluation 0 12 14 41 33 0 0 74 12 21
2019 Data sciences 5 15 30 21 23 6 0 47 21 52
2019 Policy 4 8 23 42 20 2 1 64 12 390
2019 Project management 2 20 27 35 12 2 2 48 23 154
2019 Other services to the public 16 4 26 33 17 1 2 53 21 62
2019 None of the above 10 14 25 31 16 1 2 48 26 263
2018 Client contact centre 10 24 26 22 7 11 0 32 38 36
2018 Federal regulators 18 25 28 19 8 1 1 28 43 514
2018 Compliance, inspection and enforcement 13 26 30 19 10 1 1 30 40 624
2018 Communications or public affairs 7 18 33 27 12 2 1 41 26 104
2018 Access to information and privacy 27 24 18 14 12 5 0 27 54 19
2018 Security 15 19 34 21 8 2 1 29 35 157
2018 Science and technology 9 12 29 33 16 2 0 50 21 84
2018 Legal services 5 9 22 50 9 0 5 62 15 15
2018 Administration and operations 8 20 28 24 16 3 1 42 29 430
2018 Human resources 5 15 30 29 17 2 1 48 21 192
2018 Financial management 10 15 34 24 13 4 1 39 26 190
2018 Procurement 14 20 31 19 13 0 4 32 35 24
2018 Real property 6 27 19 26 14 8 0 43 36 38
2018 Information management 13 12 21 30 14 2 8 49 27 79
2018 Information technology 7 15 27 34 14 3 1 50 22 139
2018 Internal audit 0 7 17 35 38 3 0 75 7 28
2018 Evaluation 3 9 21 42 21 3 0 65 13 24
2018 Data sciences 5 29 27 24 10 0 4 36 36 36
2018 Policy 4 12 29 32 19 2 1 53 17 379
2018 Project management 7 19 30 31 10 1 3 43 26 163
2018 Other services to the public 16 16 29 32 6 0 2 38 32 51
2018 None of the above 11 21 27 25 9 3 4 37 34 226
2017 Client contact centre 8 17 27 23 15 5 5 43 28 60
2017 Federal regulators 13 20 32 20 11 2 2 32 34 571
2017 Compliance, inspection and enforcement 11 23 31 19 11 3 2 31 36 684
2017 Communications or public affairs 3 14 39 27 11 5 0 40 19 105
2017 Access to information and privacy 26 18 26 12 12 6 0 26 47 16
2017 Security 12 22 34 18 9 1 4 28 36 158
2017 Science and technology 4 18 34 20 18 3 3 40 24 109
2017 Legal services 0 6 30 24 24 17 0 57 7 17
2017 Administration and operations 11 15 28 20 15 4 7 39 30 539
2017 Human resources 10 20 27 18 16 4 5 37 33 159
2017 Financial management 5 15 34 22 14 3 6 40 23 193
2017 Procurement 6 17 28 34 5 5 5 44 25 18
2017 Real property 0 25 25 14 30 3 3 47 26 36
2017 Information management 20 16 19 17 23 1 3 42 38 92
2017 Information technology 11 19 31 18 14 2 5 34 32 148
2017 Internal audit 0 9 25 31 35 0 0 66 9 20
2017 Evaluation 0 9 19 40 14 14 5 66 11 21
2017 Data sciences 5 15 38 31 3 5 3 37 22 39
2017 Policy 5 16 30 26 15 5 3 45 23 308
2017 Project management 8 20 32 24 10 4 2 36 30 147
2017 Other services to the public 14 20 11 31 16 4 4 51 37 69
2017 None of the above 9 22 26 24 11 4 4 38 34 284
2014 Client contact centre 5 29 18 24 11 11 2 40 39 57
2014 Federal regulators 16 25 32 16 8 1 2 25 42 562
2014 Compliance, inspection and enforcement 13 23 29 19 10 3 2 31 38 571
2014 Communications or public affairs 8 15 32 31 8 1 4 42 25 108
2014 Access to information and privacy 17 22 11 27 17 0 6 47 41 18
2014 Security 13 20 30 22 11 1 3 34 35 205
2014 Science and technology 11 17 37 21 10 2 1 32 30 105
2014 Legal services 0 0 55 14 31 0 0 45 0 15
2014 Administration and operations 10 16 29 22 14 5 4 40 28 538
2014 Human resources 8 18 30 24 15 4 1 41 27 165
2014 Financial management 2 15 28 32 16 2 4 52 18 168
2014 Procurement 9 4 28 32 14 4 10 53 15 22
2014 Real property 8 14 24 30 20 2 2 52 23 50
2014 Materiel management 20 19 21 18 11 0 11 33 43 10
2014 Information management 7 13 27 23 19 4 7 47 22 108
2014 Information technology 4 10 30 27 21 4 5 52 15 130
2014 Internal audit 15 8 13 35 27 0 0 63 24 22
2014 Evaluation 0 22 31 26 14 0 7 43 23 29
2014 Other services to the public 16 17 24 29 12 1 1 42 34 79
2014 None of the above 11 18 29 24 11 3 4 38 31 429

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 21 15 23 16 12 9 4 31 42 59
2019 Federal regulators 16 30 33 15 5 1 1 20 46 519
2019 Compliance, inspection and enforcement 17 27 31 18 6 1 0 24 45 608
2019 Communications or public affairs 31 24 26 13 4 0 2 18 56 103
2019 Access to information and privacy 27 21 20 0 25 0 7 27 52 20
2019 Security 16 30 31 15 6 2 1 22 46 169
2019 Science and technology 17 28 29 18 7 0 0 25 46 98
2019 Legal services 0 18 32 21 22 0 8 46 20 18
2019 Administration and operations 12 22 32 20 11 2 2 32 35 484
2019 Human resources 17 21 29 16 12 2 4 29 40 188
2019 Financial management 10 28 29 22 7 2 1 30 40 179
2019 Procurement 14 24 48 5 7 0 3 12 39 25
2019 Real property 13 21 46 7 10 0 2 18 35 38
2019 Materiel management 11 51 26 12 0 0 0 12 62 14
2019 Information management 10 16 34 21 14 4 1 37 28 91
2019 Information technology 21 23 30 13 8 2 3 22 46 159
2019 Internal audit 11 14 17 33 20 0 6 56 26 17
2019 Evaluation 4 9 43 31 14 0 0 44 13 21
2019 Data sciences 15 23 28 13 18 3 0 33 38 52
2019 Policy 13 23 38 16 9 1 0 25 36 389
2019 Project management 15 29 36 13 7 0 0 20 43 155
2019 Other services to the public 17 23 35 14 8 4 0 22 42 62
2019 None of the above 19 22 30 17 8 1 3 27 42 264
2018 Client contact centre 15 15 29 24 10 2 4 37 32 36
2018 Federal regulators 16 30 32 15 6 1 1 21 46 513
2018 Compliance, inspection and enforcement 18 31 27 15 6 1 1 22 50 620
2018 Communications or public affairs 30 30 21 10 6 0 2 17 62 104
2018 Access to information and privacy 37 27 19 5 12 0 0 17 64 19
2018 Security 15 26 34 16 8 1 0 25 41 156
2018 Science and technology 15 27 34 21 2 1 0 23 42 85
2018 Legal services 5 13 22 23 14 9 13 48 23 15
2018 Administration and operations 13 24 36 15 7 2 2 24 39 433
2018 Human resources 10 26 33 16 10 2 2 27 38 192
2018 Financial management 17 24 33 14 8 1 3 23 42 192
2018 Procurement 11 25 34 30 0 0 0 30 36 24
2018 Real property 20 31 28 14 5 0 3 20 52 37
2018 Information management 9 16 25 17 22 6 6 43 29 78
2018 Information technology 22 27 26 19 3 3 0 22 51 139
2018 Internal audit 7 11 26 30 22 3 0 55 19 28
2018 Evaluation 3 25 27 36 8 0 0 44 28 24
2018 Data sciences 10 25 28 21 11 0 4 34 37 36
2018 Policy 11 26 35 18 7 2 0 26 38 378
2018 Project management 20 22 34 16 7 0 2 23 43 163
2018 Other services to the public 14 25 28 18 7 6 2 27 42 50
2018 None of the above 19 20 38 13 5 2 3 20 40 228
2017 Client contact centre 9 30 32 12 7 3 7 21 44 59
2017 Federal regulators 19 25 31 16 6 1 2 22 46 576
2017 Compliance, inspection and enforcement 19 26 29 16 6 2 2 23 47 688
2017 Communications or public affairs 21 27 32 12 9 0 0 20 48 104
2017 Access to information and privacy 19 32 32 0 6 6 6 7 57 16
2017 Security 19 25 28 19 6 1 3 26 45 160
2017 Science and technology 14 36 32 10 5 3 0 16 51 109
2017 Legal services 0 24 18 24 30 5 0 56 25 17
2017 Administration and operations 14 24 29 15 10 2 6 27 42 540
2017 Human resources 14 27 31 13 12 1 2 26 42 158
2017 Financial management 11 26 29 17 8 3 7 27 40 194
2017 Procurement 15 44 16 20 5 0 0 25 59 20
2017 Real property 14 25 31 8 19 0 3 28 40 36
2017 Information management 17 17 33 11 14 2 7 27 37 93
2017 Information technology 19 29 28 13 4 3 4 18 52 147
2017 Internal audit 0 25 24 20 25 6 0 48 27 20
2017 Evaluation 5 28 33 24 5 0 5 31 34 21
2017 Data sciences 20 18 36 13 5 5 3 20 41 39
2017 Policy 11 23 36 19 6 3 1 26 36 309
2017 Project management 16 26 39 15 2 0 1 18 43 147
2017 Other services to the public 21 12 35 18 10 0 4 29 35 69
2017 None of the above 14 28 30 14 8 2 3 24 44 283
2014 Client contact centre 24 28 29 11 2 2 4 14 55 57
2014 Federal regulators 23 32 27 12 4 1 2 16 56 564
2014 Compliance, inspection and enforcement 22 29 26 15 5 2 1 21 52 569
2014 Communications or public affairs 29 32 26 8 3 0 2 11 62 108
2014 Access to information and privacy 21 26 31 5 11 6 0 17 50 19
2014 Security 15 26 34 14 8 1 2 23 42 206
2014 Science and technology 27 30 30 8 3 2 1 10 59 104
2014 Legal services 7 14 20 6 32 7 14 48 26 15
2014 Administration and operations 19 25 31 13 6 2 3 20 47 538
2014 Human resources 17 33 30 9 6 1 3 15 54 166
2014 Financial management 16 22 37 12 7 2 4 20 40 170
2014 Procurement 23 36 27 0 5 0 10 6 65 22
2014 Real property 20 30 32 10 4 2 2 15 52 50
2014 Materiel management 20 30 30 0 0 0 21 0 63 10
2014 Information management 9 17 35 21 10 2 6 34 29 107
2014 Information technology 15 24 35 13 9 1 3 23 40 130
2014 Internal audit 10 18 27 36 9 0 0 45 28 22
2014 Evaluation 11 39 24 20 0 0 7 21 53 29
2014 Other services to the public 23 25 25 20 2 2 1 24 51 79
2014 None of the above 20 26 31 13 5 3 3 19 49 428

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 6 14 29 22 25 0 5 49 20 59
2019 Federal regulators 8 18 34 30 10 0 0 41 26 510
2019 Compliance, inspection and enforcement 6 15 32 32 14 1 1 46 22 608
2019 Communications or public affairs 11 23 39 18 7 0 1 26 35 103
2019 Access to information and privacy 20 26 25 23 7 0 0 29 46 20
2019 Security 5 12 33 37 12 1 0 49 17 169
2019 Science and technology 8 17 32 36 6 0 0 42 25 99
2019 Legal services 4 4 33 28 22 0 8 54 10 18
2019 Administration and operations 7 12 29 31 17 1 2 49 21 486
2019 Human resources 2 17 34 32 14 0 1 46 19 190
2019 Financial management 10 17 36 27 9 0 1 37 27 179
2019 Procurement 7 24 39 30 0 0 0 30 31 25
2019 Real property 0 13 34 32 20 0 2 53 13 38
2019 Materiel management 0 19 39 26 16 0 0 41 19 14
2019 Information management 5 11 21 35 26 2 0 62 16 91
2019 Information technology 7 16 34 27 13 3 1 41 23 161
2019 Internal audit 6 11 21 27 29 0 6 60 18 17
2019 Evaluation 0 4 42 40 14 0 0 54 4 21
2019 Data sciences 14 12 29 17 24 2 2 43 27 52
2019 Policy 9 18 36 26 10 1 0 37 27 388
2019 Project management 10 19 37 24 9 1 1 34 29 155
2019 Other services to the public 6 14 35 25 19 1 0 45 20 62
2019 None of the above 6 18 32 27 13 1 3 42 25 264
2018 Client contact centre 5 23 24 22 13 2 11 40 32 36
2018 Federal regulators 10 18 33 27 10 1 1 37 29 510
2018 Compliance, inspection and enforcement 7 15 34 31 12 1 1 43 23 624
2018 Communications or public affairs 12 19 40 24 5 0 1 29 31 103
2018 Access to information and privacy 19 24 29 16 12 0 0 27 44 19
2018 Security 5 13 35 35 12 1 0 47 18 157
2018 Science and technology 11 14 35 26 12 1 1 39 25 84
2018 Legal services 5 22 19 32 9 0 13 47 31 15
2018 Administration and operations 7 14 33 28 15 1 1 44 22 434
2018 Human resources 5 17 39 25 11 2 0 37 23 193
2018 Financial management 13 17 35 22 11 1 2 33 30 191
2018 Procurement 11 11 33 27 19 0 0 46 21 24
2018 Real property 6 23 31 27 13 0 0 41 28 39
2018 Information management 4 9 23 41 21 0 3 63 13 78
2018 Information technology 8 16 29 30 15 1 1 47 24 139
2018 Internal audit 3 17 30 25 25 0 0 50 20 28
2018 Evaluation 3 14 18 35 30 0 0 65 17 24
2018 Data sciences 10 12 25 27 20 0 7 50 23 36
2018 Policy 8 20 35 27 8 1 1 36 28 380
2018 Project management 8 13 36 31 9 0 2 41 22 162
2018 Other services to the public 11 6 39 31 13 0 0 44 17 50
2018 None of the above 6 17 33 28 13 1 3 43 23 226
2017 Client contact centre 6 10 37 23 17 2 3 43 18 59
2017 Federal regulators 9 18 32 29 11 1 2 40 27 571
2017 Compliance, inspection and enforcement 9 13 33 31 13 0 2 45 22 682
2017 Communications or public affairs 8 26 38 19 8 1 0 28 34 105
2017 Access to information and privacy 28 34 26 6 6 0 0 13 61 15
2017 Security 7 13 36 30 9 1 4 41 21 156
2017 Science and technology 5 21 34 20 19 1 0 40 26 108
2017 Legal services 0 18 12 30 36 5 0 69 19 17
2017 Administration and operations 9 15 27 25 18 2 4 46 25 537
2017 Human resources 10 20 35 22 9 1 3 33 31 159
2017 Financial management 10 15 36 23 11 1 5 36 26 193
2017 Procurement 11 21 31 32 0 0 5 33 34 19
2017 Real property 3 11 28 39 17 0 3 57 14 36
2017 Information management 7 13 27 24 26 0 3 52 21 93
2017 Information technology 9 18 33 22 14 1 4 37 28 148
2017 Internal audit 9 19 19 30 12 6 5 47 32 20
2017 Evaluation 0 9 15 47 24 0 5 74 10 21
2017 Data sciences 10 18 25 31 8 5 3 42 30 39
2017 Policy 9 23 34 20 9 3 1 30 34 308
2017 Project management 8 20 37 22 10 0 2 33 29 147
2017 Other services to the public 7 13 27 28 20 1 4 50 21 69
2017 None of the above 7 17 32 28 11 1 5 41 25 280
2014 Client contact centre 7 14 45 20 11 3 0 32 21 57
2014 Federal regulators 15 19 36 21 7 1 2 29 35 564
2014 Compliance, inspection and enforcement 8 16 32 30 10 2 2 42 25 568
2014 Communications or public affairs 15 20 43 16 5 0 2 21 36 108
2014 Access to information and privacy 5 37 31 16 0 6 6 18 47 19
2014 Security 5 17 34 30 12 0 3 43 22 205
2014 Science and technology 7 23 24 34 9 2 1 44 31 105
2014 Legal services 0 27 12 28 26 7 0 58 29 15
2014 Administration and operations 11 20 30 25 10 2 3 37 32 531
2014 Human resources 11 22 43 15 7 1 2 22 34 164
2014 Financial management 7 17 38 27 8 1 2 37 24 170
2014 Procurement 22 23 26 16 4 0 10 21 50 22
2014 Real property 6 18 42 16 16 2 0 33 24 50
2014 Materiel management 10 21 17 32 0 0 21 41 38 10
2014 Information management 4 11 25 28 27 1 5 59 15 107
2014 Information technology 7 18 32 28 12 1 3 42 25 130
2014 Internal audit 0 9 41 32 18 0 0 50 9 22
2014 Evaluation 0 24 32 41 0 0 3 42 25 29
2014 Other services to the public 6 19 40 20 13 1 1 34 26 79
2014 None of the above 14 23 31 21 8 2 1 30 39 430

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 15 23 21 20 17 3 0 39 39 59
2019 Federal regulators 20 25 31 14 8 1 1 22 46 519
2019 Compliance, inspection and enforcement 18 25 26 19 10 1 1 29 44 612
2019 Communications or public affairs 15 19 28 16 13 4 5 32 37 104
2019 Access to information and privacy 46 22 12 11 4 0 4 16 72 20
2019 Security 20 26 25 19 9 1 0 28 46 169
2019 Science and technology 13 24 21 25 14 1 1 41 38 100
2019 Legal services 10 13 25 26 18 0 8 48 24 17
2019 Administration and operations 12 16 24 24 18 2 3 45 30 484
2019 Human resources 13 19 28 21 16 1 3 38 33 189
2019 Financial management 13 21 31 24 8 2 1 33 34 177
2019 Procurement 17 14 35 34 0 0 0 34 31 25
2019 Real property 8 23 31 24 12 0 2 37 32 38
2019 Materiel management 9 13 32 21 21 0 4 44 22 14
2019 Information management 13 21 14 16 30 5 1 49 36 91
2019 Information technology 21 26 25 9 13 1 3 23 50 162
2019 Internal audit 0 11 32 37 14 0 6 55 11 17
2019 Evaluation 0 0 40 39 14 7 0 57 0 21
2019 Data sciences 13 20 18 19 22 5 3 45 35 52
2019 Policy 7 17 30 27 14 2 3 43 25 388
2019 Project management 14 20 26 21 13 2 3 36 36 155
2019 Other services to the public 18 21 26 23 11 0 0 34 39 62
2019 None of the above 12 24 23 23 11 2 4 37 39 263
2018 Client contact centre 20 34 15 16 5 0 11 24 60 34
2018 Federal regulators 23 24 29 17 5 1 1 22 48 515
2018 Compliance, inspection and enforcement 17 23 30 19 7 2 1 27 42 626
2018 Communications or public affairs 14 26 29 17 10 2 2 28 42 102
2018 Access to information and privacy 37 24 8 22 9 0 0 31 61 19
2018 Security 23 16 32 18 8 2 0 27 41 157
2018 Science and technology 14 21 25 25 13 0 2 39 36 85
2018 Legal services 0 37 19 13 18 9 5 36 42 15
2018 Administration and operations 11 21 32 19 12 2 2 32 34 433
2018 Human resources 14 22 25 19 15 3 2 37 38 191
2018 Financial management 13 20 35 19 9 1 4 29 34 191
2018 Procurement 11 18 29 23 10 5 4 37 32 24
2018 Real property 8 32 34 11 15 0 0 26 40 39
2018 Information management 10 17 32 21 16 1 3 39 28 79
2018 Information technology 18 24 24 20 11 2 1 32 44 139
2018 Internal audit 6 19 36 11 25 3 0 37 27 28
2018 Evaluation 4 17 16 38 18 6 0 60 23 24
2018 Data sciences 5 33 28 16 13 0 5 30 40 35
2018 Policy 7 20 30 25 13 3 3 40 29 379
2018 Project management 14 18 33 19 10 2 4 31 34 162
2018 Other services to the public 25 25 22 16 9 2 2 26 52 50
2018 None of the above 18 16 29 18 11 2 4 32 37 227
2017 Client contact centre 17 26 20 15 13 5 5 31 47 60
2017 Federal regulators 21 25 29 15 7 1 2 23 48 576
2017 Compliance, inspection and enforcement 18 24 30 16 8 2 2 25 44 687
2017 Communications or public affairs 13 22 31 17 9 5 2 28 38 105
2017 Access to information and privacy 52 24 12 6 6 0 0 12 76 16
2017 Security 21 21 31 14 8 1 4 24 44 158
2017 Science and technology 17 23 27 13 15 4 1 30 42 109
2017 Legal services 12 18 24 6 30 10 0 40 33 17
2017 Administration and operations 15 23 26 17 13 1 6 32 40 535
2017 Human resources 19 25 25 14 9 3 4 24 49 158
2017 Financial management 10 24 30 17 10 1 7 30 38 194
2017 Procurement 27 15 11 32 10 5 0 44 44 19
2017 Real property 3 36 31 11 16 0 3 28 40 36
2017 Information management 18 24 19 11 19 5 5 33 46 93
2017 Information technology 18 27 29 13 8 1 4 22 47 148
2017 Internal audit 9 14 41 23 6 6 0 31 25 20
2017 Evaluation 0 14 28 15 14 4 25 41 20 21
2017 Data sciences 12 23 25 23 6 5 5 32 40 39
2017 Policy 13 19 32 17 9 6 3 29 36 306
2017 Project management 14 28 26 19 7 2 3 28 44 148
2017 Other services to the public 26 18 19 21 11 2 3 33 47 70
2017 None of the above 16 22 26 19 11 2 6 32 41 282
2014 Client contact centre 19 18 23 20 11 2 7 34 41 57
2014 Federal regulators 30 29 24 9 5 2 1 14 61 564
2014 Compliance, inspection and enforcement 24 26 24 15 6 4 1 22 53 570
2014 Communications or public affairs 21 20 32 14 8 1 3 23 43 108
2014 Access to information and privacy 10 26 20 21 5 11 6 31 44 19
2014 Security 17 27 26 15 9 0 5 25 47 207
2014 Science and technology 18 37 24 12 7 2 1 20 56 105
2014 Legal services 28 7 25 0 33 7 0 36 37 15
2014 Administration and operations 15 24 31 16 9 1 4 26 41 537
2014 Human resources 18 25 33 11 9 1 3 20 45 165
2014 Financial management 12 27 37 15 7 1 2 22 40 170
2014 Procurement 37 18 22 8 5 0 10 15 61 22
2014 Real property 20 16 31 24 6 2 0 32 37 50
2014 Materiel management 20 38 11 11 10 0 11 24 64 10
2014 Information management 10 21 29 14 18 1 7 35 34 107
2014 Information technology 18 29 25 12 11 1 5 24 50 130
2014 Internal audit 15 8 31 32 13 0 0 45 24 22
2014 Evaluation 10 32 10 34 0 6 7 39 49 29
2014 Other services to the public 26 18 25 24 5 0 2 29 45 79
2014 None of the above 21 24 27 14 8 2 3 23 48 432

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 16 23 26 12 17 0 6 31 41 59
2019 Federal regulators 10 16 27 28 15 1 2 45 28 517
2019 Compliance, inspection and enforcement 8 16 28 27 17 3 2 46 25 608
2019 Communications or public affairs 6 14 30 26 18 6 1 47 21 102
2019 Access to information and privacy 69 7 9 5 11 0 0 16 75 20
2019 Security 12 17 27 22 17 2 3 41 31 169
2019 Science and technology 3 17 25 24 29 2 0 54 21 100
2019 Legal services 4 20 18 29 21 0 8 55 26 18
2019 Administration and operations 11 18 25 20 17 4 4 41 32 485
2019 Human resources 11 15 32 20 17 3 2 39 27 190
2019 Financial management 6 27 31 23 10 2 0 34 34 178
2019 Procurement 13 30 18 20 19 0 0 39 43 26
2019 Real property 20 32 25 16 5 0 2 22 53 38
2019 Materiel management 9 4 16 34 29 9 0 68 14 14
2019 Information management 17 15 25 23 16 2 2 41 34 91
2019 Information technology 11 21 30 20 10 3 5 32 35 161
2019 Internal audit 0 5 6 55 24 0 11 88 6 17
2019 Evaluation 0 4 24 41 24 7 0 70 4 21
2019 Data sciences 8 8 21 22 24 10 6 55 20 52
2019 Policy 7 10 27 34 19 2 2 54 18 388
2019 Project management 10 18 29 24 14 3 2 41 29 154
2019 Other services to the public 18 16 21 17 22 1 4 41 37 62
2019 None of the above 10 12 22 33 15 4 4 52 24 264
2018 Client contact centre 15 22 23 15 10 11 4 30 43 36
2018 Federal regulators 11 20 26 26 14 2 2 41 32 515
2018 Compliance, inspection and enforcement 11 18 27 25 13 4 1 40 31 620
2018 Communications or public affairs 16 26 27 17 11 1 2 28 44 104
2018 Access to information and privacy 48 5 22 10 10 5 0 21 56 18
2018 Security 13 22 21 27 13 4 2 42 36 155
2018 Science and technology 7 14 21 32 20 4 3 55 22 84
2018 Legal services 0 23 41 13 9 9 5 26 27 15
2018 Administration and operations 10 20 30 21 13 2 4 36 32 432
2018 Human resources 8 18 28 25 19 3 0 45 26 193
2018 Financial management 12 17 37 18 11 5 1 30 31 192
2018 Procurement 11 28 21 13 16 4 7 32 44 24
2018 Real property 9 27 25 20 15 4 0 36 38 39
2018 Information management 14 22 20 20 17 1 5 40 39 78
2018 Information technology 11 16 30 24 15 3 1 41 28 140
2018 Internal audit 0 10 28 17 36 4 5 58 11 27
2018 Evaluation 12 7 29 37 16 0 0 53 19 24
2018 Data sciences 10 34 14 28 4 2 7 36 49 36
2018 Policy 5 15 33 26 14 3 4 43 21 376
2018 Project management 11 19 27 26 11 1 5 39 31 162
2018 Other services to the public 15 18 13 27 18 6 4 49 36 49
2018 None of the above 9 16 22 29 16 4 4 49 27 222
2017 Client contact centre 9 31 21 17 15 3 3 35 42 60
2017 Federal regulators 9 16 27 25 16 3 4 45 27 572
2017 Compliance, inspection and enforcement 9 17 25 24 18 3 4 46 28 688
2017 Communications or public affairs 10 21 28 21 10 7 4 35 34 105
2017 Access to information and privacy 38 32 24 0 6 0 0 6 70 16
2017 Security 13 19 26 21 15 1 5 39 34 158
2017 Science and technology 11 12 25 26 19 3 4 48 25 110
2017 Legal services 6 24 18 12 18 16 6 38 39 17
2017 Administration and operations 12 18 28 17 13 7 6 34 34 541
2017 Human resources 13 25 25 17 14 3 4 33 40 159
2017 Financial management 12 22 26 19 10 3 7 33 38 194
2017 Procurement 30 20 26 10 5 10 0 16 55 20
2017 Real property 11 17 34 17 19 0 3 37 29 36
2017 Information management 22 25 9 20 16 4 4 39 52 93
2017 Information technology 12 16 28 19 14 4 7 37 31 146
2017 Internal audit 5 14 25 29 20 6 0 53 20 20
2017 Evaluation 10 13 28 16 14 0 19 36 29 21
2017 Data sciences 8 20 41 18 8 0 6 27 30 39
2017 Policy 7 21 32 18 12 7 4 33 31 307
2017 Project management 9 27 19 28 7 4 5 39 40 147
2017 Other services to the public 12 14 23 24 19 6 3 46 29 69
2017 None of the above 10 16 22 26 16 4 6 47 29 284
2014 Client contact centre 17 17 19 27 7 7 5 39 39 57
2014 Federal regulators 11 16 31 24 12 3 3 38 29 563
2014 Compliance, inspection and enforcement 11 16 24 27 13 5 4 44 30 572
2014 Communications or public affairs 12 22 29 19 11 2 5 32 37 108
2014 Access to information and privacy 27 21 16 21 10 5 0 33 50 19
2014 Security 9 17 29 23 14 2 6 40 28 205
2014 Science and technology 6 16 28 29 14 4 4 46 24 105
2014 Legal services 14 14 7 26 39 0 0 65 27 15
2014 Administration and operations 9 17 25 23 15 4 6 42 29 537
2014 Human resources 6 12 30 31 13 5 3 48 19 166
2014 Financial management 7 23 36 20 9 2 2 31 32 170
2014 Procurement 17 14 36 25 3 0 5 30 32 23
2014 Real property 10 8 32 27 17 2 4 47 19 50
2014 Materiel management 10 8 10 40 21 0 11 69 20 10
2014 Information management 6 16 27 25 19 2 5 47 24 108
2014 Information technology 2 9 18 38 23 1 8 68 13 130
2014 Internal audit 20 13 17 38 8 5 0 48 34 22
2014 Evaluation 0 15 24 33 14 3 10 55 17 29
2014 Other services to the public 9 14 33 23 19 0 3 43 23 78
2014 None of the above 8 14 30 23 14 3 7 42 25 431

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 11 28 18 14 15 13 0 34 45 59
2019 Federal regulators 22 29 33 11 4 1 1 15 51 516
2019 Compliance, inspection and enforcement 20 29 32 13 5 1 1 18 49 609
2019 Communications or public affairs 13 23 34 16 9 4 2 26 38 105
2019 Access to information and privacy 28 25 17 14 11 0 4 26 56 20
2019 Security 15 27 26 22 8 4 0 30 43 169
2019 Science and technology 18 30 28 14 9 0 0 23 49 100
2019 Legal services 4 26 13 33 9 0 15 50 36 18
2019 Administration and operations 11 21 35 18 12 2 2 30 33 482
2019 Human resources 10 16 39 19 11 3 3 31 27 191
2019 Financial management 11 22 36 20 9 2 0 29 34 180
2019 Procurement 3 21 45 23 7 0 0 31 24 25
2019 Real property 13 13 43 20 9 0 2 30 26 39
2019 Materiel management 9 36 14 34 8 0 0 41 45 14
2019 Information management 7 21 33 15 17 5 1 34 30 91
2019 Information technology 17 22 35 13 7 3 3 21 41 162
2019 Internal audit 6 19 11 33 25 0 6 62 26 17
2019 Evaluation 0 9 44 34 14 0 0 47 9 21
2019 Data sciences 7 29 44 12 8 0 0 20 36 52
2019 Policy 13 21 36 17 11 1 1 28 35 391
2019 Project management 14 24 32 20 6 3 0 27 39 155
2019 Other services to the public 20 18 36 13 11 2 0 24 39 62
2019 None of the above 20 20 26 20 9 1 3 30 43 265
2018 Client contact centre 11 24 36 7 7 6 8 17 41 36
2018 Federal regulators 25 32 24 12 4 1 2 17 59 515
2018 Compliance, inspection and enforcement 22 31 27 12 6 2 1 18 54 626
2018 Communications or public affairs 16 27 31 17 7 2 0 24 44 104
2018 Access to information and privacy 32 27 24 13 4 0 0 17 59 19
2018 Security 18 24 28 18 8 4 1 27 43 156
2018 Science and technology 10 30 35 18 5 0 2 23 41 85
2018 Legal services 5 13 19 27 22 9 5 57 22 15
2018 Administration and operations 11 22 37 18 8 2 2 27 34 434
2018 Human resources 9 26 33 19 10 2 1 30 36 193
2018 Financial management 14 22 36 17 6 1 2 24 38 192
2018 Procurement 7 23 19 43 4 0 4 49 31 24
2018 Real property 19 17 41 14 6 4 0 21 37 39
2018 Information management 4 22 30 21 15 3 5 40 28 79
2018 Information technology 16 24 34 13 8 2 1 22 42 140
2018 Internal audit 7 20 25 19 21 8 0 43 30 28
2018 Evaluation 9 7 31 32 14 7 0 49 17 24
2018 Data sciences 15 22 25 29 2 0 7 34 39 36
2018 Policy 10 19 40 15 9 5 2 25 32 379
2018 Project management 13 24 35 18 6 1 3 25 39 163
2018 Other services to the public 25 14 25 16 12 4 5 30 43 50
2018 None of the above 19 25 28 16 8 2 2 25 46 228
2017 Client contact centre 10 23 33 20 5 3 5 27 36 59
2017 Federal regulators 26 29 29 8 5 2 2 13 57 576
2017 Compliance, inspection and enforcement 22 28 30 10 6 2 2 17 52 687
2017 Communications or public affairs 12 20 37 15 9 4 2 26 34 105
2017 Access to information and privacy 12 32 37 12 6 0 0 18 44 16
2017 Security 20 21 33 14 7 3 3 22 43 159
2017 Science and technology 16 28 30 16 5 4 2 22 47 109
2017 Legal services 6 24 18 18 29 5 0 49 31 17
2017 Administration and operations 11 22 32 16 10 5 4 28 37 539
2017 Human resources 13 26 34 13 9 3 3 23 41 160
2017 Financial management 10 24 34 17 9 1 6 27 36 195
2017 Procurement 10 30 20 31 5 0 5 37 42 20
2017 Real property 8 33 34 11 11 0 3 23 43 36
2017 Information management 15 18 29 15 18 1 4 35 35 93
2017 Information technology 14 31 28 16 7 1 3 24 47 148
2017 Internal audit 14 5 25 41 16 0 0 56 19 20
2017 Evaluation 11 5 47 14 14 0 9 31 17 21
2017 Data sciences 15 28 33 10 6 5 3 17 47 39
2017 Policy 11 22 34 17 9 3 3 28 36 306
2017 Project management 11 25 35 18 3 3 4 22 40 146
2017 Other services to the public 15 18 32 12 10 4 8 26 38 69
2017 None of the above 18 20 30 15 7 3 7 24 42 283
2014 Client contact centre 12 23 33 15 10 3 4 27 38 57
2014 Federal regulators 33 30 24 8 2 1 2 10 65 565
2014 Compliance, inspection and enforcement 30 28 23 10 4 3 1 15 61 573
2014 Communications or public affairs 18 21 34 18 5 0 4 24 40 108
2014 Access to information and privacy 21 21 31 5 11 5 6 18 47 19
2014 Security 15 29 32 15 5 1 3 21 46 206
2014 Science and technology 23 30 28 12 6 1 0 18 53 105
2014 Legal services 7 13 27 19 27 6 0 49 22 15
2014 Administration and operations 13 26 32 15 7 3 4 23 42 538
2014 Human resources 11 28 36 16 5 1 4 21 41 165
2014 Financial management 12 21 39 15 9 2 3 25 34 170
2014 Procurement 14 50 18 8 5 0 5 14 67 22
2014 Real property 10 20 41 26 2 0 0 28 30 50
2014 Materiel management 20 8 30 22 10 0 11 36 31 10
2014 Information management 10 12 33 17 21 1 6 41 24 108
2014 Information technology 12 19 38 13 12 1 5 26 33 130
2014 Internal audit 14 9 41 28 8 0 0 37 22 22
2014 Evaluation 7 24 39 20 0 0 10 22 35 29
2014 Other services to the public 18 26 30 18 4 4 0 23 46 79
2014 None of the above 18 29 33 10 5 2 4 15 49 430

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 7 17 26 29 19 0 1 49 24 59
2019 Federal regulators 14 22 33 22 6 1 1 29 38 518
2019 Compliance, inspection and enforcement 12 21 38 20 8 1 0 28 33 610
2019 Communications or public affairs 8 24 27 27 11 0 2 40 33 104
2019 Access to information and privacy 16 22 17 29 11 0 4 42 40 20
2019 Security 8 16 38 26 9 1 1 37 25 169
2019 Science and technology 9 21 37 25 7 0 0 32 30 100
2019 Legal services 12 9 26 21 25 0 8 50 22 18
2019 Administration and operations 9 19 30 24 16 0 2 41 28 487
2019 Human resources 10 20 29 23 14 3 1 39 31 190
2019 Financial management 8 18 32 29 11 2 0 41 26 178
2019 Procurement 3 6 32 52 7 0 0 59 10 25
2019 Real property 5 18 20 39 17 0 2 57 23 39
2019 Materiel management 12 26 16 26 21 0 0 46 38 14
2019 Information management 8 18 33 23 18 0 0 41 26 91
2019 Information technology 4 8 32 39 14 0 3 55 12 162
2019 Internal audit 15 10 16 33 21 0 6 57 26 17
2019 Evaluation 0 4 27 52 17 0 0 69 4 21
2019 Data sciences 10 23 40 17 8 0 2 25 34 52
2019 Policy 8 19 33 25 14 0 1 39 27 389
2019 Project management 9 20 34 27 11 0 0 38 28 155
2019 Other services to the public 16 10 21 35 18 1 0 53 26 62
2019 None of the above 11 19 31 20 16 1 3 38 30 265

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 17 28 25 14 9 7 0 48 25 59
2019 Federal regulators 7 30 22 24 16 2 0 37 40 519
2019 Compliance, inspection and enforcement 9 31 21 25 12 2 0 41 37 609
2019 Communications or public affairs 10 36 31 14 7 2 0 47 21 106
2019 Access to information and privacy 20 35 13 9 22 0 0 55 32 20
2019 Security 13 25 29 20 11 3 0 39 31 169
2019 Science and technology 12 34 28 13 6 7 0 49 20 100
2019 Legal services 44 43 9 4 0 0 0 87 4 18
2019 Administration and operations 20 37 18 17 6 2 1 59 23 484
2019 Human resources 23 37 22 9 3 5 0 64 13 190
2019 Financial management 20 38 22 12 3 4 1 61 16 181
2019 Procurement 17 42 16 7 13 4 0 62 21 26
2019 Real property 12 30 33 15 3 8 0 45 19 39
2019 Materiel management 13 34 27 13 4 9 0 52 19 14
2019 Information management 20 36 20 13 7 6 0 59 20 91
2019 Information technology 15 40 24 12 6 2 0 56 19 161
2019 Internal audit 17 28 5 19 11 21 0 56 38 17
2019 Evaluation 12 37 29 17 5 0 0 48 22 20
2019 Data sciences 21 18 22 26 13 0 0 40 39 52
2019 Policy 18 32 21 16 5 8 0 55 22 386
2019 Project management 8 37 22 24 6 2 1 47 30 154
2019 Other services to the public 21 32 14 18 10 5 0 56 29 62
2019 None of the above 14 31 23 16 14 2 0 46 31 261

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 40 33 13 9 4 0 0 73 13 59
2019 Federal regulators 42 31 9 9 8 1 0 74 17 522
2019 Compliance, inspection and enforcement 45 32 7 9 7 1 0 77 16 607
2019 Communications or public affairs 48 29 5 12 6 1 0 77 18 106
2019 Access to information and privacy 30 28 20 0 22 0 0 58 22 20
2019 Security 40 34 8 11 9 0 0 73 19 168
2019 Science and technology 52 26 9 10 2 0 0 79 12 97
2019 Legal services 63 21 4 0 12 0 0 84 12 18
2019 Administration and operations 49 27 10 7 6 2 0 77 13 485
2019 Human resources 62 23 3 5 6 1 0 86 10 191
2019 Financial management 56 28 5 6 3 1 0 86 9 181
2019 Procurement 47 36 7 0 7 3 0 86 7 25
2019 Real property 37 33 8 10 10 0 2 71 21 39
2019 Materiel management 39 34 14 4 4 4 0 76 9 14
2019 Information management 57 22 6 7 7 1 0 79 14 90
2019 Information technology 51 32 9 7 2 0 0 83 9 161
2019 Internal audit 63 22 0 6 9 0 0 85 15 17
2019 Evaluation 48 27 10 11 4 0 0 75 15 21
2019 Data sciences 57 13 10 10 10 0 0 70 19 52
2019 Policy 46 31 7 10 5 1 0 77 16 390
2019 Project management 51 30 10 6 3 0 1 82 9 154
2019 Other services to the public 52 19 9 1 17 2 0 72 19 61
2019 None of the above 47 24 8 9 10 1 1 72 20 266
2018 Client contact centre 33 35 4 17 9 3 0 69 27 35
2018 Federal regulators 41 29 8 12 9 1 0 70 21 514
2018 Compliance, inspection and enforcement 39 32 10 10 7 0 0 72 18 622
2018 Communications or public affairs 44 24 10 13 8 0 1 69 21 105
2018 Access to information and privacy 18 47 13 5 18 0 0 65 22 19
2018 Security 44 23 13 7 12 1 1 68 19 156
2018 Science and technology 45 34 9 6 5 0 0 79 12 83
2018 Legal services 33 40 27 0 0 0 0 73 0 15
2018 Administration and operations 46 28 9 8 7 1 0 75 16 433
2018 Human resources 60 29 5 4 2 0 0 89 6 192
2018 Financial management 50 31 7 7 4 1 0 82 11 185
2018 Procurement 45 30 0 14 7 4 0 77 23 23
2018 Real property 49 37 4 10 0 0 0 86 10 39
2018 Information management 41 27 6 18 7 0 0 68 26 78
2018 Information technology 52 29 6 7 6 0 1 82 12 139
2018 Internal audit 69 14 7 4 7 0 0 82 11 28
2018 Evaluation 58 31 7 4 0 0 0 89 4 24
2018 Data sciences 41 33 12 7 7 0 0 74 14 36
2018 Policy 49 29 8 10 3 1 0 79 13 380
2018 Project management 49 34 5 9 3 1 0 83 12 162
2018 Other services to the public 39 28 7 18 8 0 0 67 26 51
2018 None of the above 42 29 8 10 10 1 0 72 20 226
2017 Client contact centre 52 31 7 5 3 2 0 85 8 60
2017 Federal regulators 41 31 10 9 8 1 0 73 17 573
2017 Compliance, inspection and enforcement 43 30 9 11 6 1 0 74 17 689
2017 Communications or public affairs 54 27 7 7 3 3 0 83 10 106
2017 Access to information and privacy 53 21 7 7 13 0 0 74 20 15
2017 Security 35 33 13 8 10 0 1 69 18 160
2017 Science and technology 46 26 8 8 10 1 1 73 18 110
2017 Legal services 42 24 23 6 6 0 0 66 12 17
2017 Administration and operations 43 32 9 7 7 1 1 76 14 543
2017 Human resources 59 25 7 4 5 0 1 84 9 161
2017 Financial management 56 29 7 5 2 1 0 86 7 194
2017 Procurement 37 39 14 5 5 0 0 76 10 21
2017 Real property 49 34 14 3 0 0 0 83 3 36
2017 Information management 46 25 6 8 13 1 0 72 22 92
2017 Information technology 45 33 5 10 7 0 0 78 17 148
2017 Internal audit 65 15 11 5 5 0 0 80 9 20
2017 Evaluation 43 24 18 9 5 0 0 68 14 21
2017 Data sciences 34 36 10 5 10 5 0 74 16 39
2017 Policy 50 30 6 7 4 2 0 82 12 310
2017 Project management 45 31 10 6 7 0 1 76 14 148
2017 Other services to the public 42 27 8 9 12 2 0 70 21 71
2017 None of the above 42 32 8 9 7 2 0 75 17 283
2014 Client contact centre 27 43 14 5 5 5 0 74 11 57
2014 Federal regulators 44 29 9 10 7 1 0 74 17 565
2014 Compliance, inspection and enforcement 43 32 9 7 8 1 0 76 15 574
2014 Communications or public affairs 42 26 12 13 5 2 0 69 18 108
2014 Access to information and privacy 42 26 10 5 10 6 0 72 17 19
2014 Security 40 30 10 6 12 0 1 71 19 207
2014 Science and technology 40 35 9 6 9 0 0 75 16 105
2014 Legal services 26 26 14 20 14 0 0 52 34 15
2014 Administration and operations 47 30 8 6 8 1 0 78 14 538
2014 Human resources 56 25 9 6 5 0 0 80 11 166
2014 Financial management 53 32 4 5 6 1 0 85 11 170
2014 Procurement 43 32 8 12 5 0 0 74 17 23
2014 Real property 42 24 15 14 6 0 0 66 19 50
2014 Materiel management 11 39 21 8 10 0 11 56 20 10
2014 Information management 49 30 4 10 6 1 1 80 16 108
2014 Information technology 55 21 8 10 5 1 0 77 15 130
2014 Internal audit 54 26 5 9 6 0 0 81 15 22
2014 Evaluation 41 39 7 13 0 0 0 80 13 29
2014 Other services to the public 37 28 13 9 11 3 0 66 21 80
2014 None of the above 46 26 10 8 10 1 0 72 17 434

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 50 40 4 6 0 0 0 90 6 58
2019 Federal regulators 43 33 10 8 5 0 0 77 14 518
2019 Compliance, inspection and enforcement 48 33 9 6 3 0 0 82 9 611
2019 Communications or public affairs 54 26 8 10 2 0 0 80 12 106
2019 Access to information and privacy 31 40 14 4 11 0 0 71 16 20
2019 Security 39 36 8 10 7 0 0 74 17 169
2019 Science and technology 57 24 6 11 2 0 0 81 13 99
2019 Legal services 61 26 9 4 0 0 0 87 4 18
2019 Administration and operations 50 33 7 7 3 0 0 83 10 483
2019 Human resources 63 24 4 6 3 0 0 87 9 190
2019 Financial management 62 28 4 2 3 0 0 91 5 181
2019 Procurement 43 44 10 0 0 3 0 89 0 25
2019 Real property 39 43 5 2 8 0 2 84 10 39
2019 Materiel management 39 49 13 0 0 0 0 87 0 14
2019 Information management 51 32 2 11 3 0 0 84 15 90
2019 Information technology 55 38 5 2 1 0 0 93 2 162
2019 Internal audit 52 37 0 11 0 0 0 89 11 17
2019 Evaluation 54 33 6 8 0 0 0 86 8 20
2019 Data sciences 56 21 12 3 8 0 0 77 11 52
2019 Policy 55 31 5 6 3 0 0 86 9 391
2019 Project management 59 27 8 4 2 0 0 86 7 152
2019 Other services to the public 50 19 9 14 8 0 0 69 22 61
2019 None of the above 44 30 10 8 6 0 1 75 14 266
2018 Client contact centre 40 29 16 6 6 2 0 71 13 36
2018 Federal regulators 43 36 10 8 3 0 0 79 11 515
2018 Compliance, inspection and enforcement 44 35 10 8 2 0 0 79 11 623
2018 Communications or public affairs 45 36 9 9 2 0 0 81 10 105
2018 Access to information and privacy 36 40 5 15 5 0 0 76 19 19
2018 Security 42 34 11 6 6 1 1 77 12 155
2018 Science and technology 48 36 6 4 6 0 0 83 10 83
2018 Legal services 68 22 5 5 0 0 0 91 5 15
2018 Administration and operations 48 33 8 7 2 1 0 82 10 436
2018 Human resources 68 23 6 3 0 0 0 92 3 193
2018 Financial management 55 34 5 3 3 0 0 89 6 188
2018 Procurement 38 45 9 0 7 0 0 84 7 23
2018 Real property 64 26 7 2 0 0 0 90 2 39
2018 Information management 47 31 4 12 4 2 0 79 17 78
2018 Information technology 60 31 2 5 2 0 0 91 7 140
2018 Internal audit 61 29 4 3 3 0 0 89 7 28
2018 Evaluation 64 33 0 3 0 0 0 97 3 24
2018 Data sciences 58 32 7 0 2 0 0 90 2 36
2018 Policy 59 30 5 4 2 0 0 89 6 382
2018 Project management 61 25 5 7 2 0 0 87 8 160
2018 Other services to the public 35 44 3 11 6 0 0 79 18 51
2018 None of the above 44 32 9 9 5 0 0 76 14 224
2017 Client contact centre 43 49 3 3 2 0 0 92 5 61
2017 Federal regulators 37 40 9 10 5 0 0 77 15 572
2017 Compliance, inspection and enforcement 40 40 9 7 4 0 0 80 11 689
2017 Communications or public affairs 57 33 3 5 1 1 0 91 6 106
2017 Access to information and privacy 44 44 6 0 6 0 0 88 6 16
2017 Security 35 39 9 11 6 0 0 74 17 160
2017 Science and technology 46 31 10 11 3 0 0 77 13 110
2017 Legal services 35 41 6 18 0 0 0 76 18 17
2017 Administration and operations 45 37 8 7 3 0 0 82 10 542
2017 Human resources 66 25 2 3 3 1 0 92 6 161
2017 Financial management 55 33 5 4 2 0 0 88 6 193
2017 Procurement 47 33 10 5 5 0 0 81 10 21
2017 Real property 41 56 3 0 0 0 0 97 0 36
2017 Information management 36 37 13 11 3 0 0 73 14 93
2017 Information technology 45 40 5 7 3 1 0 85 9 148
2017 Internal audit 71 20 0 9 0 0 0 91 9 20
2017 Evaluation 35 42 9 9 5 0 0 77 14 21
2017 Data sciences 34 46 10 3 8 0 0 80 10 39
2017 Policy 59 30 5 4 1 1 0 89 5 310
2017 Project management 52 29 7 7 4 0 1 82 11 148
2017 Other services to the public 47 29 14 7 3 0 0 76 10 71
2017 None of the above 39 39 10 8 3 0 1 78 11 282
2014 Client contact centre 29 56 8 4 2 2 0 87 6 56
2014 Federal regulators 38 41 10 7 3 0 0 79 10 564
2014 Compliance, inspection and enforcement 38 43 7 7 5 1 0 81 11 574
2014 Communications or public affairs 32 54 9 3 3 0 0 86 6 108
2014 Access to information and privacy 43 36 10 5 5 0 0 79 10 19
2014 Security 37 40 10 5 6 0 0 78 12 207
2014 Science and technology 42 43 6 6 3 0 0 85 9 105
2014 Legal services 19 54 20 0 7 0 0 73 7 15
2014 Administration and operations 43 38 8 7 3 0 0 82 10 536
2014 Human resources 54 39 4 1 2 0 0 93 4 166
2014 Financial management 52 35 7 5 1 0 0 86 7 169
2014 Procurement 48 34 13 5 0 0 0 82 5 23
2014 Real property 42 38 6 12 2 0 0 80 14 50
2014 Materiel management 33 36 11 0 20 0 0 69 20 10
2014 Information management 52 24 10 11 3 0 0 76 14 108
2014 Information technology 51 35 9 3 2 0 0 86 5 130
2014 Internal audit 49 41 4 6 0 0 0 90 6 22
2014 Evaluation 50 27 10 10 3 0 0 77 14 29
2014 Other services to the public 35 39 14 9 3 1 0 74 12 80
2014 None of the above 49 31 7 9 4 0 0 81 12 434

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 35 51 9 5 0 0 0 86 5 59
2019 Federal regulators 42 38 9 5 4 1 0 81 10 520
2019 Compliance, inspection and enforcement 41 39 12 6 1 1 0 81 7 609
2019 Communications or public affairs 43 37 9 7 1 1 1 82 8 106
2019 Access to information and privacy 26 20 28 7 16 4 0 48 23 20
2019 Security 38 36 18 4 4 0 0 75 8 169
2019 Science and technology 49 33 11 6 1 0 0 81 7 99
2019 Legal services 63 33 4 0 0 0 0 96 0 18
2019 Administration and operations 48 31 12 5 2 1 0 80 8 485
2019 Human resources 53 33 7 2 4 1 0 87 6 189
2019 Financial management 49 36 9 3 2 1 0 86 5 180
2019 Procurement 39 41 16 3 0 0 0 80 3 25
2019 Real property 36 41 10 5 5 0 2 79 10 39
2019 Materiel management 38 47 6 4 4 0 0 85 9 14
2019 Information management 43 37 11 8 0 1 0 81 9 90
2019 Information technology 47 42 6 2 3 0 0 89 5 161
2019 Internal audit 37 48 0 0 15 0 0 85 15 17
2019 Evaluation 47 41 4 7 0 0 0 89 7 21
2019 Data sciences 51 23 10 6 10 0 0 74 16 52
2019 Policy 50 36 7 3 4 1 0 87 7 392
2019 Project management 49 37 8 5 1 1 0 86 6 155
2019 Other services to the public 51 24 10 5 7 3 0 77 13 62
2019 None of the above 34 40 12 7 4 2 1 76 11 266
2018 Client contact centre 30 36 18 5 9 2 0 68 14 36
2018 Federal regulators 35 42 15 5 2 1 0 77 7 515
2018 Compliance, inspection and enforcement 35 42 14 6 2 1 0 78 8 625
2018 Communications or public affairs 41 37 11 8 1 2 0 80 9 105
2018 Access to information and privacy 23 37 27 5 8 0 0 60 13 19
2018 Security 38 40 10 5 5 3 0 80 10 157
2018 Science and technology 40 50 8 1 1 0 0 90 2 83
2018 Legal services 32 50 9 0 0 0 9 90 0 15
2018 Administration and operations 40 36 13 5 3 1 1 78 8 433
2018 Human resources 58 31 5 4 0 1 1 91 4 193
2018 Financial management 42 43 8 2 4 1 0 86 5 188
2018 Procurement 34 43 16 0 7 0 0 77 7 23
2018 Real property 53 40 2 2 0 2 0 95 2 39
2018 Information management 35 35 17 7 2 3 0 73 9 78
2018 Information technology 48 36 11 3 1 2 0 86 4 140
2018 Internal audit 51 30 3 11 0 0 5 85 11 28
2018 Evaluation 54 29 17 0 0 0 0 83 0 24
2018 Data sciences 45 39 11 2 2 0 0 84 5 36
2018 Policy 51 35 9 3 1 1 0 87 5 382
2018 Project management 49 36 8 4 3 0 0 85 7 163
2018 Other services to the public 35 33 17 7 6 2 0 69 14 51
2018 None of the above 40 38 12 4 5 1 0 79 9 225

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 36 40 12 4 1 4 2 81 6 59
2019 Federal regulators 30 39 18 7 4 2 0 70 11 520
2019 Compliance, inspection and enforcement 31 43 16 6 3 2 0 75 9 609
2019 Communications or public affairs 30 41 17 9 1 2 0 73 10 105
2019 Access to information and privacy 24 44 9 7 11 4 0 71 19 20
2019 Security 29 37 19 10 3 3 0 68 13 167
2019 Science and technology 32 47 12 7 1 1 0 80 8 100
2019 Legal services 41 50 9 0 0 0 0 91 0 18
2019 Administration and operations 45 35 11 4 3 1 0 81 8 487
2019 Human resources 52 32 9 1 3 3 0 87 4 192
2019 Financial management 38 45 14 2 2 1 0 83 3 180
2019 Procurement 42 32 19 3 3 0 0 74 7 26
2019 Real property 35 42 13 5 0 5 0 81 5 38
2019 Materiel management 42 47 11 0 0 0 0 89 0 14
2019 Information management 37 42 10 5 3 2 0 81 8 91
2019 Information technology 39 43 10 5 2 1 0 83 7 162
2019 Internal audit 43 42 0 0 6 9 0 94 6 17
2019 Evaluation 28 61 11 0 0 0 0 89 0 21
2019 Data sciences 34 38 9 13 3 3 0 74 17 51
2019 Policy 34 42 12 6 3 2 0 79 9 390
2019 Project management 32 46 17 4 1 1 0 79 4 154
2019 Other services to the public 36 28 18 3 9 5 1 68 13 61
2019 None of the above 31 37 17 5 6 4 0 71 11 262
2018 Client contact centre 39 36 6 0 2 17 0 90 3 36
2018 Federal regulators 36 40 15 5 2 2 0 78 7 517
2018 Compliance, inspection and enforcement 34 40 15 5 4 3 0 76 9 626
2018 Communications or public affairs 37 36 16 6 2 3 0 75 8 105
2018 Access to information and privacy 37 36 15 13 0 0 0 73 13 19
2018 Security 38 37 15 5 2 4 0 77 7 156
2018 Science and technology 41 36 13 6 5 0 0 76 11 83
2018 Legal services 63 27 10 0 0 0 0 90 0 15
2018 Administration and operations 43 36 13 4 1 2 0 81 5 434
2018 Human resources 51 35 11 2 1 0 0 86 3 192
2018 Financial management 49 35 9 1 1 4 0 88 3 190
2018 Procurement 70 16 7 4 0 4 0 89 4 24
2018 Real property 47 44 5 2 0 2 0 93 2 39
2018 Information management 39 40 14 3 1 3 0 82 4 79
2018 Information technology 51 38 6 3 0 0 1 90 4 139
2018 Internal audit 54 31 8 4 3 0 0 85 7 28
2018 Evaluation 37 48 9 6 0 0 0 85 6 24
2018 Data sciences 41 32 15 7 2 2 0 75 10 36
2018 Policy 37 40 12 5 2 3 0 80 7 379
2018 Project management 44 37 12 4 1 2 0 83 5 162
2018 Other services to the public 41 41 12 2 3 0 0 82 5 51
2018 None of the above 39 32 17 5 4 3 0 73 9 227
2017 Client contact centre 32 50 11 3 0 3 0 85 3 60
2017 Federal regulators 35 43 14 4 3 2 0 79 7 576
2017 Compliance, inspection and enforcement 33 43 14 6 2 2 0 78 8 687
2017 Communications or public affairs 32 51 8 3 0 6 0 88 3 106
2017 Access to information and privacy 41 39 13 0 0 7 0 86 0 15
2017 Security 32 40 17 6 3 2 1 73 10 161
2017 Science and technology 29 46 14 5 3 2 0 77 9 110
2017 Legal services 48 42 6 5 0 0 0 90 5 17
2017 Administration and operations 40 41 11 3 2 3 0 83 5 543
2017 Human resources 43 40 9 3 2 3 0 85 5 161
2017 Financial management 47 41 8 2 1 1 0 89 3 194
2017 Procurement 33 48 14 5 0 0 0 81 5 21
2017 Real property 44 39 11 6 0 0 0 83 6 36
2017 Information management 42 32 17 6 1 2 0 76 7 93
2017 Information technology 41 37 15 3 2 2 0 79 5 148
2017 Internal audit 69 21 9 0 0 0 0 91 0 20
2017 Evaluation 39 29 23 0 0 9 0 75 0 21
2017 Data sciences 26 43 13 8 3 8 0 75 11 39
2017 Policy 35 43 13 6 1 3 0 80 7 310
2017 Project management 35 41 11 8 2 2 1 78 10 147
2017 Other services to the public 36 42 13 6 1 3 0 80 7 71
2017 None of the above 29 40 19 7 2 3 0 71 10 283
2014 Client contact centre 31 48 11 3 0 7 0 85 4 57
2014 Federal regulators 31 38 18 6 3 4 0 72 9 565
2014 Compliance, inspection and enforcement 32 41 15 4 3 4 0 76 8 574
2014 Communications or public affairs 37 36 16 5 2 5 0 76 7 108
2014 Access to information and privacy 64 15 21 0 0 0 0 79 0 19
2014 Security 39 33 13 7 5 2 0 74 12 207
2014 Science and technology 31 40 19 5 3 2 0 73 8 105
2014 Legal services 47 40 6 0 0 7 0 94 0 15
2014 Administration and operations 41 38 11 5 2 3 0 82 7 538
2014 Human resources 47 38 9 2 3 1 0 86 5 166
2014 Financial management 51 36 8 3 1 2 0 88 4 170
2014 Procurement 47 39 0 14 0 0 0 86 14 23
2014 Real property 34 42 8 8 4 4 0 79 13 50
2014 Materiel management 30 39 21 0 10 0 0 69 10 10
2014 Information management 40 42 14 3 1 0 0 82 4 108
2014 Information technology 56 31 5 5 1 2 0 89 6 130
2014 Internal audit 63 23 9 0 6 0 0 85 6 22
2014 Evaluation 38 44 7 4 0 7 0 88 4 29
2014 Other services to the public 34 36 16 3 5 7 0 75 8 80
2014 None of the above 35 36 15 5 4 4 1 75 9 434

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 36 46 8 1 1 5 2 88 3 59
2019 Federal regulators 34 37 18 5 2 3 1 73 8 518
2019 Compliance, inspection and enforcement 37 34 18 4 2 4 0 74 7 611
2019 Communications or public affairs 37 32 18 4 2 8 0 74 6 105
2019 Access to information and privacy 47 18 11 0 11 13 0 74 13 20
2019 Security 37 40 14 3 2 3 1 80 5 169
2019 Science and technology 34 44 11 4 2 4 1 82 7 99
2019 Legal services 41 51 8 0 0 0 0 92 0 18
2019 Administration and operations 46 31 14 4 2 4 1 80 6 480
2019 Human resources 55 28 11 2 1 3 0 86 3 192
2019 Financial management 48 30 14 3 1 4 0 81 4 179
2019 Procurement 52 26 23 0 0 0 0 77 0 26
2019 Real property 31 46 7 5 0 10 0 86 6 39
2019 Materiel management 29 48 14 4 4 0 0 77 9 14
2019 Information management 40 33 18 4 2 3 0 76 6 91
2019 Information technology 45 40 8 2 2 3 1 88 4 159
2019 Internal audit 62 17 0 11 0 11 0 88 12 17
2019 Evaluation 50 28 6 12 0 4 0 82 12 21
2019 Data sciences 36 31 15 5 2 8 3 76 7 52
2019 Policy 39 36 13 5 3 4 0 79 8 390
2019 Project management 36 43 14 3 1 2 1 81 4 153
2019 Other services to the public 42 27 14 4 4 5 3 75 9 62
2019 None of the above 33 30 21 4 3 7 1 69 8 261
2018 Client contact centre 42 33 11 2 0 10 0 85 3 36
2018 Federal regulators 36 34 19 4 1 4 1 74 6 516
2018 Compliance, inspection and enforcement 34 36 19 4 3 4 0 73 7 626
2018 Communications or public affairs 34 43 13 5 2 3 0 79 7 105
2018 Access to information and privacy 37 18 18 22 0 5 0 58 24 19
2018 Security 42 25 17 9 2 6 0 71 11 156
2018 Science and technology 40 29 18 2 5 7 0 73 8 82
2018 Legal services 46 27 19 0 0 9 0 79 0 15
2018 Administration and operations 44 34 14 2 2 4 1 81 4 433
2018 Human resources 46 38 11 0 1 3 0 87 1 191
2018 Financial management 45 34 9 2 2 8 0 86 5 190
2018 Procurement 70 11 16 0 0 4 0 84 0 24
2018 Real property 53 38 7 0 0 2 0 93 0 39
2018 Information management 27 48 18 3 1 3 0 78 4 79
2018 Information technology 49 34 9 3 0 4 0 87 4 139
2018 Internal audit 46 26 14 0 3 10 0 80 4 28
2018 Evaluation 40 38 3 18 0 0 0 78 18 24
2018 Data sciences 41 29 8 7 5 10 0 78 13 36
2018 Policy 34 37 16 3 2 7 1 77 5 380
2018 Project management 39 34 13 4 2 8 0 79 7 162
2018 Other services to the public 39 33 18 2 3 2 2 76 6 51
2018 None of the above 35 32 19 3 2 7 1 73 6 227
2017 Client contact centre 26 47 15 6 0 3 2 78 7 61
2017 Federal regulators 32 38 19 2 4 5 0 74 6 574
2017 Compliance, inspection and enforcement 34 37 19 4 2 4 0 74 7 687
2017 Communications or public affairs 34 35 18 3 1 10 0 76 4 106
2017 Access to information and privacy 44 38 0 0 12 6 0 87 13 16
2017 Security 34 33 20 3 2 6 2 73 5 161
2017 Science and technology 31 30 19 7 3 9 1 68 11 110
2017 Legal services 54 24 18 0 0 5 0 82 0 17
2017 Administration and operations 38 35 14 2 3 6 1 79 6 540
2017 Human resources 42 31 12 5 2 6 1 79 8 161
2017 Financial management 48 36 8 2 2 3 0 88 4 194
2017 Procurement 34 38 24 0 0 5 0 75 0 21
2017 Real property 31 55 9 6 0 0 0 86 6 35
2017 Information management 37 31 17 8 2 5 1 72 10 93
2017 Information technology 40 35 13 3 2 5 1 81 5 148
2017 Internal audit 55 26 14 5 0 0 0 82 5 20
2017 Evaluation 33 29 20 5 0 14 0 72 5 21
2017 Data sciences 32 33 25 0 3 8 0 70 3 39
2017 Policy 33 36 14 3 2 11 1 78 5 310
2017 Project management 33 36 15 6 1 7 1 75 8 147
2017 Other services to the public 36 27 25 4 1 4 2 67 6 71
2017 None of the above 27 33 19 7 4 10 1 67 12 283
2014 Client contact centre 31 48 7 3 2 9 0 87 6 57
2014 Federal regulators 34 35 16 5 3 7 1 75 8 565
2014 Compliance, inspection and enforcement 33 37 18 3 2 6 0 75 6 574
2014 Communications or public affairs 41 33 16 6 1 4 0 76 8 108
2014 Access to information and privacy 64 15 21 0 0 0 0 79 0 19
2014 Security 43 29 17 3 4 3 2 75 8 207
2014 Science and technology 31 39 17 4 2 7 0 75 6 105
2014 Legal services 34 47 12 0 0 7 0 87 0 15
2014 Administration and operations 43 33 12 4 1 5 1 81 6 538
2014 Human resources 44 40 11 1 2 2 0 86 3 166
2014 Financial management 44 41 9 2 2 2 0 87 4 170
2014 Procurement 48 35 5 0 5 8 0 90 5 23
2014 Real property 34 42 10 6 4 4 0 79 11 50
2014 Materiel management 54 28 8 0 10 0 0 82 10 10
2014 Information management 43 35 10 6 3 3 0 80 9 108
2014 Information technology 61 23 9 1 2 4 1 88 2 130
2014 Internal audit 58 22 9 5 6 0 0 80 11 22
2014 Evaluation 47 25 17 4 0 7 0 78 4 29
2014 Other services to the public 35 32 18 1 5 7 1 74 7 80
2014 None of the above 34 30 20 4 3 8 2 71 7 434

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 43 46 2 5 1 0 2 91 7 59
2019 Federal regulators 41 37 10 7 4 0 0 79 11 520
2019 Compliance, inspection and enforcement 49 29 11 7 4 0 0 79 11 610
2019 Communications or public affairs 47 38 9 4 2 0 0 85 6 105
2019 Access to information and privacy 35 29 9 9 18 0 0 65 27 20
2019 Security 43 32 16 5 5 0 0 75 9 168
2019 Science and technology 47 38 8 6 1 0 0 85 7 99
2019 Legal services 83 13 4 0 0 0 0 96 0 18
2019 Administration and operations 53 33 7 3 3 0 0 86 6 486
2019 Human resources 67 23 5 2 2 0 0 91 4 192
2019 Financial management 54 34 8 2 2 0 0 89 3 181
2019 Procurement 58 28 13 0 0 0 0 87 0 26
2019 Real property 52 33 8 3 2 0 2 87 5 39
2019 Materiel management 37 54 4 4 0 0 0 91 4 14
2019 Information management 53 29 10 6 1 0 0 82 8 91
2019 Information technology 52 34 7 3 2 2 0 88 5 162
2019 Internal audit 48 37 9 6 0 0 0 85 6 17
2019 Evaluation 51 37 7 5 0 0 0 88 5 21
2019 Data sciences 49 31 13 3 3 0 0 80 7 52
2019 Policy 53 35 8 2 2 0 0 88 4 389
2019 Project management 46 40 9 2 2 0 0 86 4 155
2019 Other services to the public 53 25 8 5 9 0 1 78 13 62
2019 None of the above 46 31 8 7 5 2 0 79 12 264
2018 Client contact centre 44 35 10 4 2 4 0 83 7 36
2018 Federal regulators 38 39 12 6 3 0 0 78 10 513
2018 Compliance, inspection and enforcement 40 41 11 5 4 0 0 80 8 620
2018 Communications or public affairs 50 37 10 4 0 0 0 87 4 105
2018 Access to information and privacy 46 27 18 5 0 5 0 76 5 19
2018 Security 51 32 6 7 3 1 0 84 10 154
2018 Science and technology 52 32 8 4 4 0 0 84 7 84
2018 Legal services 72 18 10 0 0 0 0 90 0 15
2018 Administration and operations 51 36 9 3 1 0 0 87 4 434
2018 Human resources 63 30 5 0 1 0 0 94 1 191
2018 Financial management 56 32 7 1 3 1 0 89 4 190
2018 Procurement 56 33 4 4 4 0 0 89 7 23
2018 Real property 73 20 5 2 0 0 0 93 2 39
2018 Information management 43 37 11 6 1 2 0 81 7 78
2018 Information technology 58 28 9 3 2 0 0 86 5 139
2018 Internal audit 60 25 4 11 0 0 0 85 11 27
2018 Evaluation 54 33 3 9 0 0 0 87 9 24
2018 Data sciences 48 35 12 2 2 0 0 83 5 36
2018 Policy 52 34 9 3 1 1 0 87 4 379
2018 Project management 53 35 8 3 1 0 0 88 4 160
2018 Other services to the public 52 38 6 0 4 0 0 90 4 51
2018 None of the above 46 34 11 4 4 1 0 80 8 227
2017 Client contact centre 48 37 10 3 2 0 0 85 5 60
2017 Federal regulators 39 41 10 5 5 0 0 80 10 576
2017 Compliance, inspection and enforcement 41 41 10 4 4 0 0 82 8 689
2017 Communications or public affairs 48 44 4 2 0 1 0 94 2 106
2017 Access to information and privacy 51 37 0 6 6 0 0 88 12 16
2017 Security 38 37 15 6 4 1 0 75 10 160
2017 Science and technology 36 43 8 12 2 0 0 78 14 109
2017 Legal services 54 30 16 0 0 0 0 84 0 17
2017 Administration and operations 51 34 8 4 3 0 0 85 7 543
2017 Human resources 54 33 5 3 3 1 0 88 7 160
2017 Financial management 59 35 3 2 1 0 0 94 3 194
2017 Procurement 34 47 19 0 0 0 0 81 0 21
2017 Real property 50 39 11 0 0 0 0 89 0 36
2017 Information management 41 38 10 7 3 0 0 79 11 93
2017 Information technology 41 43 9 4 3 0 0 84 7 147
2017 Internal audit 75 15 9 0 0 0 0 91 0 20
2017 Evaluation 57 38 0 5 0 0 0 95 5 21
2017 Data sciences 36 39 12 5 8 0 0 75 13 39
2017 Policy 48 38 8 3 1 1 0 87 4 310
2017 Project management 50 31 10 6 1 0 1 82 8 147
2017 Other services to the public 44 32 12 7 4 0 0 77 11 70
2017 None of the above 40 39 10 8 3 0 0 80 11 284
2014 Client contact centre 38 47 12 2 0 2 0 86 2 57
2014 Federal regulators 40 35 12 7 5 0 0 76 12 565
2014 Compliance, inspection and enforcement 40 40 9 5 5 1 0 81 10 573
2014 Communications or public affairs 52 37 4 7 1 0 0 89 7 108
2014 Access to information and privacy 64 15 5 10 5 0 0 79 16 19
2014 Security 42 37 8 5 6 0 0 80 11 207
2014 Science and technology 44 32 14 4 6 0 0 76 9 105
2014 Legal services 53 33 7 0 7 0 0 86 7 15
2014 Administration and operations 51 34 9 2 2 1 0 86 5 538
2014 Human resources 58 31 5 3 4 0 0 89 6 166
2014 Financial management 63 29 5 2 0 1 0 93 2 170
2014 Procurement 52 34 5 5 4 0 0 86 9 23
2014 Real property 40 42 8 6 4 0 0 82 10 50
2014 Materiel management 22 68 0 0 10 0 0 90 10 10
2014 Information management 53 32 9 4 1 1 0 86 5 108
2014 Information technology 62 31 4 2 2 0 0 93 3 130
2014 Internal audit 58 32 4 6 0 0 0 90 6 22
2014 Evaluation 59 30 0 3 4 3 0 93 7 29
2014 Other services to the public 37 41 14 5 4 0 0 77 9 80
2014 None of the above 44 36 10 6 4 0 0 80 10 434

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 21 44 10 7 9 5 4 72 17 59
2019 Federal regulators 28 28 19 12 8 3 2 59 21 519
2019 Compliance, inspection and enforcement 27 35 18 9 8 2 2 64 17 611
2019 Communications or public affairs 28 29 15 10 5 7 6 65 17 106
2019 Access to information and privacy 36 22 0 20 18 4 0 60 40 20
2019 Security 25 33 12 14 12 2 1 60 27 169
2019 Science and technology 31 25 18 12 3 4 8 63 17 99
2019 Legal services 41 50 0 4 4 0 0 91 9 18
2019 Administration and operations 32 29 17 10 7 3 2 64 18 485
2019 Human resources 37 30 9 6 7 6 5 75 14 190
2019 Financial management 31 31 12 6 3 10 7 74 11 181
2019 Procurement 29 27 23 3 3 8 7 65 8 25
2019 Real property 27 25 16 8 12 8 5 59 23 39
2019 Materiel management 21 34 19 4 9 9 4 63 15 14
2019 Information management 33 29 13 12 4 2 7 68 17 90
2019 Information technology 33 37 11 3 3 9 4 81 6 160
2019 Internal audit 58 17 9 6 0 11 0 83 6 17
2019 Evaluation 31 35 5 7 6 15 0 78 15 21
2019 Data sciences 35 17 25 8 7 5 3 57 16 51
2019 Policy 32 28 12 9 6 7 5 69 17 392
2019 Project management 34 28 15 8 2 5 7 71 12 155
2019 Other services to the public 36 14 13 14 17 3 3 53 33 62
2019 None of the above 23 29 17 9 15 3 5 56 26 266
2018 Client contact centre 22 32 17 9 11 8 2 60 22 36
2018 Federal regulators 22 30 20 11 9 4 3 56 22 515
2018 Compliance, inspection and enforcement 22 32 22 10 9 5 1 57 20 625
2018 Communications or public affairs 19 31 19 15 6 4 7 55 23 105
2018 Access to information and privacy 19 30 32 10 0 5 4 54 11 19
2018 Security 23 32 19 7 14 5 1 58 23 156
2018 Science and technology 21 29 24 9 6 9 2 56 17 83
2018 Legal services 23 40 5 14 0 18 0 77 18 15
2018 Administration and operations 24 35 17 10 5 6 3 65 17 432
2018 Human resources 34 32 14 4 4 6 6 75 8 193
2018 Financial management 26 34 17 6 4 10 2 69 11 187
2018 Procurement 26 40 9 0 11 7 6 77 13 23
2018 Real property 33 34 18 10 0 0 6 71 10 39
2018 Information management 24 27 20 12 8 6 2 56 23 78
2018 Information technology 31 35 17 3 3 6 4 73 7 140
2018 Internal audit 25 31 11 7 3 9 13 73 14 28
2018 Evaluation 44 29 6 10 0 11 0 82 12 24
2018 Data sciences 32 29 16 7 8 3 7 67 16 35
2018 Policy 29 29 18 6 4 7 7 68 12 382
2018 Project management 33 26 16 9 4 6 7 68 14 163
2018 Other services to the public 26 13 27 22 7 2 4 42 30 51
2018 None of the above 26 27 18 10 14 3 3 56 25 226
2017 Client contact centre 30 37 12 8 5 3 5 72 14 60
2017 Federal regulators 25 34 15 10 11 3 2 62 22 575
2017 Compliance, inspection and enforcement 27 32 17 11 9 2 1 61 21 688
2017 Communications or public affairs 29 29 14 8 3 11 6 70 14 106
2017 Access to information and privacy 13 52 7 0 21 0 8 71 22 15
2017 Security 27 32 18 10 12 1 1 59 23 159
2017 Science and technology 30 23 19 10 10 5 3 58 21 110
2017 Legal services 12 42 22 12 6 0 6 58 19 17
2017 Administration and operations 27 32 15 8 8 5 6 66 18 543
2017 Human resources 36 28 16 6 5 5 5 71 12 161
2017 Financial management 32 31 11 7 6 6 7 72 16 194
2017 Procurement 23 53 9 5 5 5 0 80 10 21
2017 Real property 24 42 17 3 6 3 6 73 9 36
2017 Information management 23 31 13 13 9 6 6 61 24 93
2017 Information technology 31 37 10 6 7 4 5 75 14 148
2017 Internal audit 55 14 11 5 5 6 5 77 10 20
2017 Evaluation 29 29 0 14 14 14 0 68 32 21
2017 Data sciences 23 31 18 13 5 3 8 60 20 39
2017 Policy 34 29 11 5 3 9 9 76 11 310
2017 Project management 27 34 16 6 7 3 7 67 15 147
2017 Other services to the public 28 31 17 12 9 2 1 61 21 71
2017 None of the above 26 31 17 10 8 4 5 62 20 284
2014 Client contact centre 14 33 32 7 2 7 5 54 9 57
2014 Federal regulators 28 31 14 11 10 4 3 64 22 564
2014 Compliance, inspection and enforcement 27 33 14 11 8 4 2 65 21 573
2014 Communications or public affairs 27 31 23 5 5 4 6 65 10 108
2014 Access to information and privacy 37 26 10 10 10 0 6 67 22 19
2014 Security 26 33 13 8 14 2 4 63 24 207
2014 Science and technology 32 30 9 10 13 2 4 66 24 105
2014 Legal services 26 21 26 7 14 6 0 50 22 15
2014 Administration and operations 31 30 13 10 9 4 3 65 21 538
2014 Human resources 40 26 15 7 3 2 9 73 11 166
2014 Financial management 34 38 11 5 5 4 3 77 10 170
2014 Procurement 39 19 8 12 13 8 0 63 28 23
2014 Real property 24 37 15 6 8 4 7 68 15 50
2014 Materiel management 11 30 9 11 20 8 11 51 38 10
2014 Information management 39 28 12 6 7 5 2 72 15 108
2014 Information technology 41 24 18 6 6 2 2 68 13 130
2014 Internal audit 45 31 14 5 6 0 0 75 11 22
2014 Evaluation 40 20 14 13 3 7 3 66 18 29
2014 Other services to the public 29 23 22 8 10 4 5 56 19 80
2014 None of the above 33 28 16 7 10 3 3 65 18 434

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 29 33 23 3 6 5 1 66 10 59
2019 Federal regulators 26 37 16 11 7 2 0 65 19 518
2019 Compliance, inspection and enforcement 31 34 17 9 6 3 1 67 15 610
2019 Communications or public affairs 20 42 17 13 2 4 2 66 16 106
2019 Access to information and privacy 22 39 20 0 14 5 0 64 14 20
2019 Security 27 38 16 12 4 3 0 67 16 168
2019 Science and technology 21 44 14 12 4 1 3 68 17 100
2019 Legal services 40 51 4 0 4 0 0 91 4 18
2019 Administration and operations 34 35 12 12 4 2 1 71 16 485
2019 Human resources 46 32 9 8 2 1 1 80 11 191
2019 Financial management 34 35 14 12 3 2 1 70 15 180
2019 Procurement 30 41 3 9 16 0 0 71 26 26
2019 Real property 26 46 8 13 5 3 0 74 18 39
2019 Materiel management 29 47 5 11 9 0 0 76 19 14
2019 Information management 24 40 15 11 2 2 4 69 15 91
2019 Information technology 31 34 17 10 2 5 1 68 13 161
2019 Internal audit 47 25 6 6 0 16 0 85 7 16
2019 Evaluation 26 32 19 15 0 8 0 62 17 20
2019 Data sciences 30 26 15 5 21 3 0 58 27 52
2019 Policy 28 33 15 14 5 4 1 64 20 390
2019 Project management 23 45 15 10 4 1 1 70 15 153
2019 Other services to the public 32 36 13 8 9 1 0 69 18 62
2019 None of the above 22 32 18 14 8 4 1 58 23 266
2018 Client contact centre 30 48 11 0 2 7 2 85 3 36
2018 Federal regulators 29 39 16 8 6 2 1 70 14 517
2018 Compliance, inspection and enforcement 28 41 17 8 4 2 1 70 13 625
2018 Communications or public affairs 26 46 14 9 2 1 2 74 12 105
2018 Access to information and privacy 32 41 10 17 0 0 0 73 17 19
2018 Security 34 36 13 9 5 1 1 73 14 156
2018 Science and technology 25 42 15 4 9 5 1 71 13 85
2018 Legal services 31 37 5 13 0 9 5 79 16 15
2018 Administration and operations 33 39 15 8 3 2 1 74 11 434
2018 Human resources 44 39 7 6 2 1 0 84 8 194
2018 Financial management 37 34 11 9 4 4 0 75 14 192
2018 Procurement 56 26 7 4 4 0 4 85 8 23
2018 Real property 30 54 8 5 0 0 2 87 5 38
2018 Information management 22 41 20 11 2 2 3 65 14 79
2018 Information technology 33 38 13 8 3 2 3 75 12 139
2018 Internal audit 52 19 17 4 5 3 0 73 9 28
2018 Evaluation 50 25 3 17 0 5 0 78 18 24
2018 Data sciences 30 38 5 22 0 0 4 72 22 36
2018 Policy 29 37 16 10 4 4 0 69 14 377
2018 Project management 27 42 12 11 6 1 1 70 18 163
2018 Other services to the public 38 27 21 5 7 2 0 67 12 51
2018 None of the above 30 28 19 10 10 2 1 60 20 229
2017 Client contact centre 33 36 11 8 5 7 0 74 14 61
2017 Federal regulators 33 38 11 10 4 3 1 74 15 574
2017 Compliance, inspection and enforcement 34 41 12 7 4 2 0 77 11 687
2017 Communications or public affairs 29 45 6 10 4 4 2 79 15 105
2017 Access to information and privacy 37 39 6 6 6 6 0 81 13 16
2017 Security 32 34 19 9 3 3 0 68 12 161
2017 Science and technology 31 50 12 4 3 0 0 81 7 109
2017 Legal services 36 30 16 18 0 0 0 66 18 17
2017 Administration and operations 36 36 11 8 4 4 1 75 13 538
2017 Human resources 48 33 8 5 3 1 2 84 9 160
2017 Financial management 42 41 10 5 0 1 0 84 6 193
2017 Procurement 29 52 19 0 0 0 0 81 0 21
2017 Real property 30 39 25 3 3 0 0 69 6 36
2017 Information management 33 33 9 7 8 7 3 73 17 93
2017 Information technology 35 41 11 9 5 0 0 76 13 148
2017 Internal audit 43 29 14 5 0 9 0 79 5 20
2017 Evaluation 23 53 5 14 0 4 0 80 15 21
2017 Data sciences 29 28 15 15 8 5 0 60 24 39
2017 Policy 30 41 12 9 2 6 0 76 11 309
2017 Project management 33 41 11 9 3 1 1 75 13 148
2017 Other services to the public 40 31 13 7 7 2 0 72 14 71
2017 None of the above 32 32 15 7 7 5 2 68 16 281
2014 Client contact centre 25 40 13 10 2 11 0 73 13 57
2014 Federal regulators 34 38 13 6 5 2 1 75 12 565
2014 Compliance, inspection and enforcement 35 39 13 7 4 3 0 76 11 574
2014 Communications or public affairs 45 41 4 5 3 2 1 88 8 108
2014 Access to information and privacy 31 31 16 0 16 5 0 66 17 19
2014 Security 36 40 6 8 6 2 1 79 15 206
2014 Science and technology 26 45 12 6 7 4 0 74 13 105
2014 Legal services 13 61 13 6 7 0 0 75 12 15
2014 Administration and operations 40 34 9 7 5 3 1 78 12 537
2014 Human resources 51 32 7 4 4 1 2 85 8 166
2014 Financial management 40 38 11 6 2 3 0 80 9 170
2014 Procurement 31 42 17 0 9 0 0 74 9 23
2014 Real property 30 44 6 10 5 0 4 77 17 50
2014 Materiel management 34 47 0 0 20 0 0 80 20 10
2014 Information management 36 37 15 7 2 3 0 75 10 108
2014 Information technology 50 35 9 1 4 1 1 87 5 130
2014 Internal audit 58 27 0 0 10 5 0 89 11 22
2014 Evaluation 34 42 16 7 0 0 0 76 7 29
2014 Other services to the public 24 39 11 13 10 4 0 65 24 80
2014 None of the above 34 34 15 7 4 5 1 72 12 433

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 27 35 20 5 7 6 0 66 13 59
2019 Federal regulators 23 34 24 10 7 2 0 58 18 520
2019 Compliance, inspection and enforcement 28 35 19 7 8 2 0 65 15 609
2019 Communications or public affairs 16 48 24 4 6 2 0 66 10 105
2019 Access to information and privacy 25 43 13 8 11 0 0 67 20 20
2019 Security 25 39 23 8 6 1 0 64 13 168
2019 Science and technology 25 36 26 5 5 2 1 63 10 100
2019 Legal services 39 44 17 0 0 0 0 83 0 17
2019 Administration and operations 34 34 20 8 3 1 0 69 11 486
2019 Human resources 36 36 13 7 4 4 0 75 11 191
2019 Financial management 30 40 23 4 1 2 0 71 5 180
2019 Procurement 34 37 16 7 7 0 0 71 13 26
2019 Real property 24 35 23 8 7 3 0 61 15 39
2019 Materiel management 13 72 6 4 4 0 0 85 9 14
2019 Information management 30 43 13 9 4 1 0 74 13 90
2019 Information technology 31 39 21 5 3 1 0 70 8 160
2019 Internal audit 33 31 11 15 6 5 0 67 22 17
2019 Evaluation 16 44 19 5 7 7 0 66 13 21
2019 Data sciences 33 25 21 3 11 3 3 61 16 52
2019 Policy 30 33 22 9 4 3 0 65 13 390
2019 Project management 23 43 26 5 3 1 0 66 8 153
2019 Other services to the public 33 28 23 6 8 2 0 63 14 62
2019 None of the above 24 29 25 10 9 3 1 55 20 266
2018 Client contact centre 26 44 15 6 9 0 0 70 15 36
2018 Federal regulators 23 39 24 8 6 1 0 62 14 518
2018 Compliance, inspection and enforcement 22 40 24 7 5 1 0 64 12 619
2018 Communications or public affairs 23 40 26 6 2 3 0 65 8 105
2018 Access to information and privacy 49 28 10 13 0 0 0 78 13 19
2018 Security 31 35 18 7 8 2 0 67 15 157
2018 Science and technology 29 40 19 5 5 2 0 71 10 85
2018 Legal services 36 32 32 0 0 0 0 68 0 15
2018 Administration and operations 32 38 18 8 3 2 0 71 11 435
2018 Human resources 36 38 16 7 1 2 0 75 9 192
2018 Financial management 34 39 17 5 3 2 0 75 7 191
2018 Procurement 47 29 20 0 0 4 0 79 0 23
2018 Real property 33 47 15 5 0 0 0 80 5 39
2018 Information management 19 40 26 11 1 3 0 61 12 79
2018 Information technology 38 36 17 6 2 2 0 75 8 138
2018 Internal audit 32 35 26 4 0 4 0 69 4 27
2018 Evaluation 16 68 8 3 0 5 0 88 4 24
2018 Data sciences 28 35 22 13 0 3 0 65 13 35
2018 Policy 30 36 19 9 3 3 0 68 12 377
2018 Project management 27 39 24 4 5 3 0 67 8 161
2018 Other services to the public 35 26 31 8 0 0 0 61 8 51
2018 None of the above 26 33 23 8 6 3 0 62 15 228

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 20 25 19 13 8 15 1 54 24 58
2019 Federal regulators 18 23 21 16 10 10 2 47 30 519
2019 Compliance, inspection and enforcement 22 27 17 14 11 8 1 53 28 609
2019 Communications or public affairs 7 16 26 12 15 17 8 30 36 105
2019 Access to information and privacy 20 11 24 5 31 9 0 34 39 20
2019 Security 17 23 24 14 13 7 2 44 29 168
2019 Science and technology 15 25 19 11 8 21 2 51 25 100
2019 Legal services 40 8 30 4 4 14 0 55 10 18
2019 Administration and operations 24 25 19 10 10 8 4 56 23 483
2019 Human resources 25 26 21 8 10 7 3 58 19 192
2019 Financial management 22 23 25 11 7 10 3 51 21 181
2019 Procurement 30 24 29 10 0 8 0 58 11 26
2019 Real property 7 23 28 5 11 26 0 41 22 39
2019 Materiel management 29 22 26 6 13 4 0 53 20 14
2019 Information management 24 30 16 11 9 8 3 60 22 89
2019 Information technology 25 28 22 7 7 7 3 60 16 162
2019 Internal audit 37 11 11 6 15 11 9 60 26 17
2019 Evaluation 16 14 28 15 0 27 0 42 20 21
2019 Data sciences 22 21 16 7 19 11 3 50 31 52
2019 Policy 19 19 15 17 10 17 4 48 33 389
2019 Project management 20 26 17 15 10 10 3 53 29 155
2019 Other services to the public 32 13 16 15 12 9 1 51 31 61
2019 None of the above 17 23 22 9 14 12 4 47 28 265
2018 Client contact centre 21 23 24 4 16 12 0 50 23 36
2018 Federal regulators 18 25 22 12 12 8 2 48 27 517
2018 Compliance, inspection and enforcement 19 31 18 11 11 8 1 55 25 618
2018 Communications or public affairs 8 25 22 20 13 6 6 38 38 105
2018 Access to information and privacy 5 29 34 10 8 14 0 40 20 19
2018 Security 22 23 21 11 18 4 2 47 30 157
2018 Science and technology 16 31 18 7 15 10 3 54 25 85
2018 Legal services 18 37 13 5 0 28 0 75 6 15
2018 Administration and operations 18 26 22 11 11 10 1 50 25 435
2018 Human resources 24 21 26 11 6 8 4 51 19 194
2018 Financial management 22 26 15 13 9 13 1 56 26 192
2018 Procurement 38 20 23 4 7 4 4 63 12 23
2018 Real property 15 19 21 10 6 20 8 48 22 39
2018 Information management 22 26 16 12 12 9 3 55 27 79
2018 Information technology 22 28 25 9 5 11 0 56 16 138
2018 Internal audit 31 13 17 13 5 17 3 55 23 28
2018 Evaluation 18 19 16 17 0 26 4 53 24 23
2018 Data sciences 19 20 14 20 12 14 2 46 38 36
2018 Policy 19 15 21 13 11 17 4 43 30 378
2018 Project management 16 22 25 12 10 13 2 45 26 163
2018 Other services to the public 23 27 19 7 18 6 0 53 26 50
2018 None of the above 20 21 24 10 15 6 3 46 28 228
2017 Client contact centre 12 32 30 11 4 7 5 49 17 61
2017 Federal regulators 19 27 17 14 12 9 2 52 29 576
2017 Compliance, inspection and enforcement 20 32 16 12 9 9 2 59 24 688
2017 Communications or public affairs 11 16 15 17 11 19 10 39 39 106
2017 Access to information and privacy 18 33 6 18 12 6 6 58 35 16
2017 Security 20 23 14 13 19 7 2 48 36 160
2017 Science and technology 19 24 17 16 12 11 0 49 32 110
2017 Legal services 30 0 24 6 23 17 0 36 35 17
2017 Administration and operations 19 25 20 13 8 10 5 51 25 541
2017 Human resources 24 22 20 10 7 11 6 56 20 159
2017 Financial management 19 23 25 11 6 11 5 50 21 194
2017 Procurement 20 29 23 10 14 5 0 51 25 21
2017 Real property 19 31 14 11 14 11 0 56 28 36
2017 Information management 15 19 20 9 11 22 4 46 26 93
2017 Information technology 17 24 23 15 10 6 4 46 28 148
2017 Internal audit 32 5 25 9 9 15 5 46 23 20
2017 Evaluation 9 29 16 9 14 23 0 50 30 21
2017 Data sciences 11 10 21 15 16 24 3 29 42 38
2017 Policy 12 22 19 14 12 16 5 43 33 310
2017 Project management 12 21 23 14 8 16 6 42 28 147
2017 Other services to the public 23 28 20 9 18 3 0 52 27 71
2017 None of the above 16 23 19 11 14 12 5 47 30 281
2014 Client contact centre 13 25 25 13 8 16 0 45 26 57
2014 Federal regulators 16 26 18 13 16 9 2 47 32 565
2014 Compliance, inspection and enforcement 19 27 19 13 12 9 2 52 27 574
2014 Communications or public affairs 14 18 18 20 12 13 5 38 40 108
2014 Access to information and privacy 16 15 16 5 21 21 6 42 36 19
2014 Security 11 27 19 16 18 8 2 42 37 207
2014 Science and technology 16 20 26 8 18 10 1 40 30 105
2014 Legal services 13 14 41 7 18 0 7 29 27 15
2014 Administration and operations 19 24 17 12 12 12 4 52 28 537
2014 Human resources 20 30 13 13 10 11 3 58 26 166
2014 Financial management 16 28 19 13 8 11 6 53 25 170
2014 Procurement 18 21 23 4 26 8 0 43 33 23
2014 Real property 12 27 18 15 12 13 4 47 32 50
2014 Materiel management 32 11 17 0 41 0 0 43 41 10
2014 Information management 20 17 28 11 11 12 1 43 25 108
2014 Information technology 25 20 19 12 9 11 4 52 25 130
2014 Internal audit 31 28 0 5 23 4 9 68 32 22
2014 Evaluation 28 18 11 17 13 13 0 53 35 29
2014 Other services to the public 15 25 22 12 12 13 0 47 28 80
2014 None of the above 13 16 20 13 17 15 5 37 38 434

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 29 57 4 6 4 0 0 86 10 58
2019 Federal regulators 23 48 8 15 6 0 0 71 21 519
2019 Compliance, inspection and enforcement 25 53 8 10 5 0 0 78 15 611
2019 Communications or public affairs 31 45 5 16 4 0 0 76 20 106
2019 Access to information and privacy 33 38 0 11 18 0 0 71 29 20
2019 Security 32 42 7 16 4 0 0 73 20 169
2019 Science and technology 29 49 10 10 1 0 0 78 11 100
2019 Legal services 58 33 0 9 0 0 0 91 9 18
2019 Administration and operations 46 41 4 8 2 0 0 87 10 485
2019 Human resources 46 38 5 9 2 0 0 83 11 192
2019 Financial management 50 44 1 5 1 0 0 94 6 182
2019 Procurement 41 49 3 0 7 0 0 90 7 26
2019 Real property 36 56 3 3 3 0 0 92 5 39
2019 Materiel management 51 38 5 6 0 0 0 89 6 14
2019 Information management 43 42 6 5 5 0 0 84 9 91
2019 Information technology 39 46 4 8 2 0 0 85 11 161
2019 Internal audit 58 31 6 6 0 0 0 89 6 17
2019 Evaluation 26 62 0 4 0 7 0 96 4 21
2019 Data sciences 27 55 0 13 5 0 0 82 18 52
2019 Policy 40 41 4 13 3 0 0 81 15 390
2019 Project management 33 50 5 11 1 0 0 84 11 155
2019 Other services to the public 41 36 6 9 8 0 0 77 17 62
2019 None of the above 38 38 7 11 6 0 0 76 17 265
2017 Client contact centre 27 51 6 15 2 0 0 77 16 61
2017 Federal regulators 18 49 6 17 10 0 0 67 27 576
2017 Compliance, inspection and enforcement 22 51 6 14 7 0 0 73 21 687
2017 Communications or public affairs 40 44 3 12 2 0 0 84 14 106
2017 Access to information and privacy 38 50 6 6 0 0 0 88 6 16
2017 Security 21 54 6 12 6 0 0 76 18 161
2017 Science and technology 26 49 6 11 8 0 0 75 18 109
2017 Legal services 24 48 6 6 16 0 0 72 22 17
2017 Administration and operations 45 42 5 7 2 0 0 86 9 543
2017 Human resources 37 46 6 8 3 0 0 83 11 161
2017 Financial management 55 34 4 6 1 0 0 90 7 194
2017 Procurement 39 52 5 5 0 0 0 91 5 21
2017 Real property 36 53 5 3 3 0 0 89 6 36
2017 Information management 40 41 5 11 3 0 0 81 14 93
2017 Information technology 42 45 1 8 4 0 0 87 12 148
2017 Internal audit 36 64 0 0 0 0 0 100 0 20
2017 Evaluation 39 52 5 4 0 0 0 91 4 21
2017 Data sciences 26 54 10 8 3 0 0 80 10 39
2017 Policy 30 49 6 11 4 0 0 79 15 310
2017 Project management 30 55 4 7 3 0 0 85 11 148
2017 Other services to the public 27 49 2 16 6 0 0 76 22 71
2017 None of the above 27 47 9 13 5 0 0 73 18 284
2014 Client contact centre 34 45 6 13 0 2 0 81 13 57
2014 Federal regulators 19 45 7 17 11 0 0 64 28 565
2014 Compliance, inspection and enforcement 18 49 10 16 7 1 0 67 23 574
2014 Communications or public affairs 34 51 5 9 2 0 0 85 10 108
2014 Access to information and privacy 48 42 5 5 0 0 0 90 5 19
2014 Security 26 46 8 15 5 0 0 72 20 207
2014 Science and technology 24 55 9 8 3 0 0 79 11 105
2014 Legal services 35 59 0 6 0 0 0 94 6 15
2014 Administration and operations 45 42 4 6 3 0 0 88 9 538
2014 Human resources 43 51 2 4 0 0 0 94 4 165
2014 Financial management 59 35 2 3 0 0 0 94 3 170
2014 Procurement 57 35 3 0 5 0 0 92 5 23
2014 Real property 54 34 0 9 4 0 0 87 13 50
2014 Materiel management 32 38 11 10 10 0 0 70 20 10
2014 Information management 50 42 0 6 2 0 0 92 8 107
2014 Information technology 52 37 2 7 3 0 0 88 10 130
2014 Internal audit 45 33 9 13 0 0 0 78 13 22
2014 Evaluation 32 30 16 21 0 0 0 62 21 29
2014 Other services to the public 35 45 6 8 5 0 0 81 13 80
2014 None of the above 31 47 7 11 4 0 0 78 15 434

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 51 29 7 9 4 0 0 80 13 58
2019 Federal regulators 36 38 9 12 6 0 0 74 18 519
2019 Compliance, inspection and enforcement 35 41 7 10 6 0 0 76 16 610
2019 Communications or public affairs 42 43 3 10 2 0 0 85 12 106
2019 Access to information and privacy 37 29 16 11 7 0 0 67 18 20
2019 Security 34 37 8 17 4 0 0 71 21 169
2019 Science and technology 37 41 7 10 4 0 0 78 15 99
2019 Legal services 72 24 0 0 4 0 0 96 4 18
2019 Administration and operations 51 32 7 7 3 0 0 83 10 486
2019 Human resources 53 30 6 10 2 0 0 82 12 192
2019 Financial management 52 36 4 4 4 0 0 88 8 181
2019 Procurement 58 32 3 7 0 0 0 90 7 26
2019 Real property 41 48 8 3 0 0 0 89 3 39
2019 Materiel management 47 30 6 13 4 0 0 77 17 14
2019 Information management 40 37 12 8 3 0 0 77 11 91
2019 Information technology 49 31 8 7 5 0 1 80 12 161
2019 Internal audit 62 33 0 6 0 0 0 94 6 17
2019 Evaluation 40 40 11 9 0 0 0 80 9 21
2019 Data sciences 44 36 3 12 5 0 0 80 17 52
2019 Policy 42 39 6 10 4 0 0 81 14 390
2019 Project management 48 31 7 9 4 0 0 79 14 154
2019 Other services to the public 47 28 4 8 13 0 0 75 20 62
2019 None of the above 41 31 8 12 7 0 1 73 19 266
2017 Client contact centre 47 34 8 5 5 0 0 82 10 61
2017 Federal regulators 33 32 8 15 12 0 0 65 26 575
2017 Compliance, inspection and enforcement 32 37 7 14 9 0 0 69 24 690
2017 Communications or public affairs 51 34 7 7 1 0 0 85 8 106
2017 Access to information and privacy 37 56 0 0 6 0 0 94 6 16
2017 Security 36 41 7 11 5 0 0 78 15 160
2017 Science and technology 40 33 5 17 5 0 0 73 22 110
2017 Legal services 42 41 12 0 6 0 0 82 6 17
2017 Administration and operations 48 38 4 7 2 0 0 86 10 542
2017 Human resources 48 35 4 11 3 0 0 83 14 161
2017 Financial management 54 35 4 5 2 0 0 89 7 194
2017 Procurement 39 33 5 9 14 0 0 72 23 21
2017 Real property 41 42 6 8 3 0 0 83 11 36
2017 Information management 37 37 6 12 7 0 0 74 19 92
2017 Information technology 43 31 7 10 8 1 0 75 18 148
2017 Internal audit 41 44 5 6 5 0 0 85 11 20
2017 Evaluation 43 38 5 14 0 0 0 82 14 21
2017 Data sciences 44 36 8 10 3 0 0 80 12 39
2017 Policy 38 38 6 14 4 0 0 76 18 310
2017 Project management 39 35 9 12 6 0 0 74 17 148
2017 Other services to the public 34 33 8 10 15 0 0 67 25 71
2017 None of the above 34 41 9 11 5 0 0 75 16 283
2014 Client contact centre 36 36 10 8 8 2 0 73 16 57
2014 Federal regulators 31 38 5 13 13 0 0 69 26 565
2014 Compliance, inspection and enforcement 32 36 9 14 8 0 0 68 22 573
2014 Communications or public affairs 45 40 4 6 5 0 0 86 10 108
2014 Access to information and privacy 52 32 5 5 5 0 0 84 10 19
2014 Security 38 34 10 11 7 0 0 72 18 207
2014 Science and technology 35 33 11 14 8 0 0 68 21 105
2014 Legal services 52 35 13 0 0 0 0 87 0 15
2014 Administration and operations 50 34 7 5 5 0 0 84 10 538
2014 Human resources 50 35 3 7 5 0 0 85 12 165
2014 Financial management 57 33 3 5 2 0 0 89 7 170
2014 Procurement 52 43 0 5 0 0 0 95 5 23
2014 Real property 36 39 6 12 6 0 0 76 18 50
2014 Materiel management 40 32 9 10 10 0 0 72 20 10
2014 Information management 60 27 5 6 3 0 0 87 9 108
2014 Information technology 46 36 5 8 5 0 0 82 13 130
2014 Internal audit 59 23 8 6 4 0 0 82 10 22
2014 Evaluation 24 45 14 14 3 0 0 69 16 29
2014 Other services to the public 43 34 9 11 2 0 0 77 14 80
2014 None of the above 40 36 8 10 6 0 0 75 17 434

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 43 39 15 3 0 0 0 82 3 58
2019 Federal regulators 29 40 14 11 5 1 0 70 16 518
2019 Compliance, inspection and enforcement 38 36 11 10 4 0 0 75 14 606
2019 Communications or public affairs 42 40 6 7 4 0 0 83 11 106
2019 Access to information and privacy 35 28 18 7 11 0 0 64 18 20
2019 Security 37 39 8 14 2 0 1 77 16 168
2019 Science and technology 46 39 7 6 1 0 1 86 7 98
2019 Legal services 64 36 0 0 0 0 0 100 0 17
2019 Administration and operations 48 36 11 4 1 0 0 84 5 480
2019 Human resources 53 34 5 5 3 0 0 87 8 191
2019 Financial management 57 32 8 2 1 0 0 90 3 179
2019 Procurement 49 37 11 3 0 0 0 86 3 26
2019 Real property 51 34 10 5 0 0 0 85 5 39
2019 Materiel management 49 40 6 4 0 0 0 89 4 14
2019 Information management 48 37 6 5 4 0 0 85 9 91
2019 Information technology 47 41 6 4 2 0 0 88 6 160
2019 Internal audit 47 37 16 0 0 0 0 84 0 17
2019 Evaluation 39 37 23 0 0 0 0 77 0 20
2019 Data sciences 51 25 8 5 8 2 2 78 13 52
2019 Policy 47 34 8 8 3 0 1 82 11 383
2019 Project management 54 35 4 7 0 0 1 89 7 154
2019 Other services to the public 48 32 7 7 6 0 0 80 13 62
2019 None of the above 42 34 12 7 4 0 0 77 11 265
2017 Client contact centre 39 44 11 5 0 0 0 84 5 61
2017 Federal regulators 34 42 8 12 3 0 0 77 15 574
2017 Compliance, inspection and enforcement 36 40 10 9 4 0 0 76 14 688
2017 Communications or public affairs 52 36 5 4 1 1 0 90 5 105
2017 Access to information and privacy 43 39 0 6 12 0 0 82 18 16
2017 Security 36 49 11 4 1 0 0 84 5 160
2017 Science and technology 39 46 9 4 2 0 0 85 6 110
2017 Legal services 48 35 12 0 6 0 0 82 6 17
2017 Administration and operations 49 37 8 5 1 0 0 86 6 543
2017 Human resources 47 38 9 3 3 0 0 85 6 160
2017 Financial management 55 35 5 4 1 0 1 90 5 192
2017 Procurement 43 38 9 5 0 5 0 85 5 21
2017 Real property 42 43 12 3 0 0 0 86 3 35
2017 Information management 39 42 8 9 2 0 0 82 11 93
2017 Information technology 45 40 7 4 4 1 0 85 8 148
2017 Internal audit 69 26 5 0 0 0 0 95 0 20
2017 Evaluation 57 29 4 5 0 0 5 90 5 21
2017 Data sciences 44 36 8 10 3 0 0 80 13 39
2017 Policy 48 33 12 4 2 0 0 82 6 308
2017 Project management 50 33 5 8 3 0 1 84 11 148
2017 Other services to the public 36 41 8 15 1 0 0 77 16 71
2017 None of the above 41 38 10 9 2 0 0 79 11 283
2014 Client contact centre 36 38 21 4 0 2 0 75 4 57
2014 Federal regulators 36 40 10 8 5 0 0 76 13 564
2014 Compliance, inspection and enforcement 37 39 12 8 4 0 0 77 11 574
2014 Communications or public affairs 48 36 7 6 2 1 0 85 7 108
2014 Access to information and privacy 51 44 0 0 6 0 0 94 6 18
2014 Security 39 39 10 4 5 0 1 80 9 207
2014 Science and technology 47 40 6 6 2 0 0 87 8 104
2014 Legal services 39 56 6 0 0 0 0 94 0 15
2014 Administration and operations 48 40 6 4 2 0 0 88 6 538
2014 Human resources 55 37 4 2 1 0 0 92 4 166
2014 Financial management 53 38 4 4 1 1 0 91 5 170
2014 Procurement 72 28 0 0 0 0 0 100 0 22
2014 Real property 46 44 6 4 0 0 0 90 4 50
2014 Materiel management 22 48 10 20 0 0 0 71 20 10
2014 Information management 49 34 12 2 3 0 0 83 5 108
2014 Information technology 54 36 6 2 2 0 1 91 3 130
2014 Internal audit 45 22 20 13 0 0 0 68 13 22
2014 Evaluation 47 32 14 7 0 0 0 79 7 29
2014 Other services to the public 38 45 9 5 2 0 0 83 7 80
2014 None of the above 41 41 8 6 2 1 0 84 8 434

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 53 31 7 5 3 0 0 85 8 58
2019 Federal regulators 68 17 7 5 1 0 1 86 7 520
2019 Compliance, inspection and enforcement 67 18 5 5 2 0 2 87 8 610
2019 Communications or public affairs 59 26 4 7 3 0 1 86 10 106
2019 Access to information and privacy 76 8 7 9 0 0 0 84 9 20
2019 Security 64 16 6 9 4 0 2 81 13 169
2019 Science and technology 58 20 11 8 2 0 1 78 10 100
2019 Legal services 46 54 0 0 0 0 0 100 0 18
2019 Administration and operations 68 20 5 5 2 0 1 88 7 486
2019 Human resources 59 27 6 5 2 0 0 86 7 192
2019 Financial management 58 23 7 7 3 0 2 83 10 181
2019 Procurement 59 20 17 3 0 0 0 80 3 25
2019 Real property 64 16 7 10 0 3 0 82 10 39
2019 Materiel management 64 4 19 4 9 0 0 68 13 14
2019 Information management 65 21 3 7 2 0 2 88 9 91
2019 Information technology 67 24 4 2 2 0 1 92 4 161
2019 Internal audit 83 11 0 6 0 0 0 94 6 17
2019 Evaluation 79 5 7 4 5 0 0 84 9 21
2019 Data sciences 58 21 11 10 0 0 0 79 10 52
2019 Policy 70 16 4 5 5 0 0 86 10 390
2019 Project management 62 23 6 2 5 0 2 86 8 155
2019 Other services to the public 70 14 8 6 0 0 1 86 6 62
2019 None of the above 66 17 8 4 2 0 3 86 6 264
2017 Client contact centre 50 26 6 13 5 0 0 76 18 61
2017 Federal regulators 67 17 6 5 4 0 2 86 9 577
2017 Compliance, inspection and enforcement 62 21 6 6 3 0 2 85 9 688
2017 Communications or public affairs 72 10 7 10 1 0 0 82 11 106
2017 Access to information and privacy 68 26 6 0 0 0 0 94 0 16
2017 Security 62 22 3 8 1 1 3 87 10 161
2017 Science and technology 56 27 5 8 4 0 1 83 12 110
2017 Legal services 46 30 12 12 0 0 0 76 12 17
2017 Administration and operations 63 20 7 6 1 1 1 86 7 543
2017 Human resources 58 26 7 8 1 0 1 85 8 160
2017 Financial management 62 21 8 6 2 0 1 84 8 194
2017 Procurement 57 24 5 5 9 0 0 81 14 21
2017 Real property 72 11 3 14 0 0 0 83 14 36
2017 Information management 59 26 8 4 2 0 0 85 6 93
2017 Information technology 64 24 4 5 3 0 0 88 8 148
2017 Internal audit 80 15 0 5 0 0 0 95 5 20
2017 Evaluation 53 19 13 11 4 0 0 72 15 21
2017 Data sciences 67 18 3 10 3 0 0 84 13 39
2017 Policy 71 16 5 5 3 0 0 87 8 309
2017 Project management 69 18 3 7 3 0 0 86 10 148
2017 Other services to the public 70 15 7 5 1 0 2 86 7 71
2017 None of the above 60 19 8 6 4 0 2 81 10 284
2014 Client contact centre 35 28 12 18 3 2 2 66 21 57
2014 Federal regulators 63 22 5 5 3 0 3 87 8 565
2014 Compliance, inspection and enforcement 63 21 6 6 3 0 1 85 9 574
2014 Communications or public affairs 54 27 8 7 4 0 1 81 10 108
2014 Access to information and privacy 84 10 5 0 0 0 0 95 0 19
2014 Security 59 23 6 7 3 0 2 84 9 207
2014 Science and technology 65 15 7 6 5 0 2 82 11 105
2014 Legal services 39 41 7 13 0 0 0 80 13 15
2014 Administration and operations 60 22 5 8 4 0 1 83 12 538
2014 Human resources 52 30 6 10 1 0 1 83 11 165
2014 Financial management 61 27 4 4 4 1 1 88 8 170
2014 Procurement 56 32 0 4 8 0 0 88 12 23
2014 Real property 69 21 0 6 4 0 0 90 10 50
2014 Materiel management 50 42 8 0 0 0 0 92 0 10
2014 Information management 67 18 8 4 3 0 1 86 6 108
2014 Information technology 64 18 8 5 2 1 1 84 7 130
2014 Internal audit 71 25 5 0 0 0 0 95 0 22
2014 Evaluation 58 21 7 14 0 0 0 79 14 29
2014 Other services to the public 69 15 5 7 4 0 0 84 11 80
2014 None of the above 63 22 6 7 2 0 1 85 9 434

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 66 19 3 6 1 1 4 90 8 59
2019 Federal regulators 71 15 6 5 2 0 2 88 7 522
2019 Compliance, inspection and enforcement 70 15 7 3 2 0 3 88 5 610
2019 Communications or public affairs 66 21 5 6 1 1 0 88 8 106
2019 Access to information and privacy 71 15 4 4 5 0 0 86 9 20
2019 Security 66 17 5 5 5 0 3 85 10 167
2019 Science and technology 63 19 5 9 3 0 1 83 12 98
2019 Legal services 63 37 0 0 0 0 0 100 0 18
2019 Administration and operations 70 16 4 5 2 0 3 89 6 485
2019 Human resources 75 15 6 3 1 1 0 91 4 190
2019 Financial management 62 23 6 6 1 0 2 86 7 181
2019 Procurement 74 16 0 7 0 3 0 93 7 25
2019 Real property 65 15 0 12 3 0 5 84 16 39
2019 Materiel management 48 12 12 23 4 0 0 60 28 14
2019 Information management 70 16 6 3 1 0 4 90 4 90
2019 Information technology 67 20 7 3 1 0 1 89 4 162
2019 Internal audit 78 11 6 6 0 0 0 89 6 17
2019 Evaluation 80 4 0 11 5 0 0 84 16 21
2019 Data sciences 64 11 11 7 6 0 0 76 13 52
2019 Policy 69 16 4 5 4 1 1 86 10 392
2019 Project management 69 18 4 4 3 0 2 89 7 155
2019 Other services to the public 69 9 8 6 5 0 3 80 12 62
2019 None of the above 64 17 8 5 2 0 4 84 7 266
2017 Client contact centre 67 21 0 7 2 0 3 91 9 61
2017 Federal regulators 69 15 7 3 3 0 3 87 6 575
2017 Compliance, inspection and enforcement 68 18 4 3 2 1 4 90 5 689
2017 Communications or public affairs 77 14 5 2 1 0 2 92 3 106
2017 Access to information and privacy 79 13 0 8 0 0 0 92 8 15
2017 Security 64 17 6 4 3 0 6 87 7 161
2017 Science and technology 61 28 5 4 1 0 1 90 5 110
2017 Legal services 72 11 12 0 6 0 0 82 6 17
2017 Administration and operations 67 16 6 4 2 1 4 88 6 543
2017 Human resources 75 15 4 3 2 0 1 91 5 161
2017 Financial management 72 17 3 4 2 0 2 90 7 194
2017 Procurement 62 19 10 5 5 0 0 81 9 21
2017 Real property 72 17 9 3 0 0 0 89 3 36
2017 Information management 67 14 8 3 4 1 2 84 8 93
2017 Information technology 69 18 7 3 2 0 0 87 5 148
2017 Internal audit 75 9 5 4 0 6 0 90 5 20
2017 Evaluation 66 10 9 6 0 4 4 83 7 21
2017 Data sciences 64 18 5 5 5 0 3 84 11 39
2017 Policy 75 13 4 4 3 1 0 89 7 310
2017 Project management 69 20 3 4 2 0 2 91 6 148
2017 Other services to the public 70 24 4 1 0 0 0 95 1 71
2017 None of the above 61 17 7 4 4 0 8 85 8 284
2014 Client contact centre 54 28 3 2 4 2 7 90 6 57
2014 Federal regulators 67 16 5 3 3 1 6 89 6 564
2014 Compliance, inspection and enforcement 71 15 5 2 3 1 3 89 6 574
2014 Communications or public affairs 70 18 4 6 1 0 2 90 7 108
2014 Access to information and privacy 80 20 0 0 0 0 0 100 0 19
2014 Security 66 18 6 4 1 0 4 88 5 206
2014 Science and technology 78 11 3 3 4 0 2 90 7 104
2014 Legal services 71 15 0 7 7 0 0 86 14 14
2014 Administration and operations 69 16 6 5 2 0 3 87 7 537
2014 Human resources 74 16 5 1 2 1 1 91 3 166
2014 Financial management 74 17 4 3 1 0 1 92 5 170
2014 Procurement 79 9 4 8 0 0 0 88 8 23
2014 Real property 80 12 0 6 0 0 2 94 6 50
2014 Materiel management 32 38 9 0 0 0 21 89 0 10
2014 Information management 68 14 7 5 2 0 4 85 8 108
2014 Information technology 66 17 3 9 2 0 2 85 12 130
2014 Internal audit 81 9 5 6 0 0 0 89 6 22
2014 Evaluation 66 10 6 14 4 0 0 76 18 29
2014 Other services to the public 61 20 5 10 2 0 1 82 13 80
2014 None of the above 71 13 5 4 3 1 3 88 7 433

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 80 16 0 0 0 4 0 100 0 58
2019 Federal regulators 79 11 4 2 1 0 3 93 3 520
2019 Compliance, inspection and enforcement 82 8 3 0 2 0 5 94 2 606
2019 Communications or public affairs 81 10 3 4 1 0 1 92 5 105
2019 Access to information and privacy 82 7 0 12 0 0 0 88 12 20
2019 Security 75 12 3 2 3 0 6 92 5 167
2019 Science and technology 78 8 6 5 3 0 0 86 8 100
2019 Legal services 100 0 0 0 0 0 0 100 0 18
2019 Administration and operations 84 9 2 2 2 0 1 94 4 486
2019 Human resources 88 9 3 1 0 0 0 97 1 191
2019 Financial management 79 14 3 2 1 0 1 95 2 178
2019 Procurement 60 26 10 0 0 0 4 90 0 26
2019 Real property 74 18 0 0 5 0 3 94 6 39
2019 Materiel management 44 27 14 7 0 0 9 78 7 13
2019 Information management 81 11 3 1 1 0 3 95 2 91
2019 Information technology 81 12 4 1 1 0 1 93 2 162
2019 Internal audit 94 0 0 0 6 0 0 94 6 17
2019 Evaluation 91 0 0 0 9 0 0 91 9 21
2019 Data sciences 77 10 8 2 3 0 0 87 5 52
2019 Policy 81 9 4 2 3 0 1 91 5 388
2019 Project management 77 14 4 1 3 0 2 92 4 154
2019 Other services to the public 81 6 6 0 4 2 1 89 4 62
2019 None of the above 77 10 6 2 2 0 3 90 4 264
2017 Client contact centre 73 21 5 0 2 0 0 93 2 60
2017 Federal regulators 77 11 5 1 2 0 4 92 3 575
2017 Compliance, inspection and enforcement 77 13 3 1 1 1 4 94 2 689
2017 Communications or public affairs 86 6 5 1 0 1 1 94 1 106
2017 Access to information and privacy 87 7 6 0 0 0 0 94 0 16
2017 Security 78 12 3 2 1 0 4 95 3 161
2017 Science and technology 75 17 4 2 1 0 2 93 3 109
2017 Legal services 64 30 0 6 0 0 0 94 6 17
2017 Administration and operations 75 15 3 1 2 0 2 93 3 540
2017 Human resources 86 10 2 0 1 0 1 97 1 160
2017 Financial management 86 10 2 0 0 0 1 97 1 193
2017 Procurement 86 10 0 5 0 0 0 95 5 21
2017 Real property 77 23 0 0 0 0 0 100 0 36
2017 Information management 72 18 4 0 1 0 5 94 1 93
2017 Information technology 82 11 2 4 0 0 1 94 4 148
2017 Internal audit 91 5 0 0 0 0 5 100 0 20
2017 Evaluation 71 10 9 6 0 0 4 84 6 21
2017 Data sciences 77 18 3 3 0 0 0 95 3 39
2017 Policy 81 9 4 3 1 1 1 92 4 310
2017 Project management 82 11 1 1 3 0 1 95 4 148
2017 Other services to the public 83 14 1 0 1 0 0 98 1 71
2017 None of the above 72 12 7 2 3 0 4 88 5 284
2014 Client contact centre 74 15 0 4 2 3 2 94 6 57
2014 Federal regulators 75 13 4 1 1 1 6 94 2 564
2014 Compliance, inspection and enforcement 75 14 4 1 1 0 4 93 3 574
2014 Communications or public affairs 79 9 6 3 2 0 2 89 5 108
2014 Access to information and privacy 95 5 0 0 0 0 0 100 0 19
2014 Security 78 11 3 1 1 0 5 95 2 207
2014 Science and technology 77 13 4 0 4 0 3 92 4 105
2014 Legal services 67 20 0 7 7 0 0 87 13 15
2014 Administration and operations 78 12 4 2 2 0 2 92 4 538
2014 Human resources 86 11 1 1 1 0 1 98 1 166
2014 Financial management 77 17 2 2 2 0 1 95 3 170
2014 Procurement 74 9 9 8 0 0 0 83 8 23
2014 Real property 84 12 2 0 0 0 2 98 0 50
2014 Materiel management 60 30 10 0 0 0 0 90 0 10
2014 Information management 75 17 3 1 1 0 4 95 2 108
2014 Information technology 73 12 8 5 2 0 2 86 6 130
2014 Internal audit 76 18 0 0 0 0 6 100 0 22
2014 Evaluation 72 14 4 4 4 0 4 89 8 29
2014 Other services to the public 67 15 7 5 4 0 3 84 9 80
2014 None of the above 79 10 4 2 2 0 2 92 4 434

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 50 14 15 9 1 6 4 72 11 59
2019 Federal regulators 34 21 13 6 7 15 3 67 16 520
2019 Compliance, inspection and enforcement 35 23 11 6 5 16 5 73 14 612
2019 Communications or public affairs 48 30 7 6 3 6 1 84 9 106
2019 Access to information and privacy 53 23 15 0 4 4 0 80 5 20
2019 Security 38 20 13 5 7 12 4 70 14 169
2019 Science and technology 44 16 22 3 7 8 0 65 11 99
2019 Legal services 50 33 4 0 0 4 8 95 0 18
2019 Administration and operations 44 18 13 6 4 11 3 73 11 487
2019 Human resources 50 32 8 5 1 4 0 85 6 191
2019 Financial management 40 29 14 5 2 9 2 77 8 182
2019 Procurement 64 16 0 13 0 7 0 86 14 26
2019 Real property 28 30 16 9 2 15 0 68 13 39
2019 Materiel management 38 12 27 5 9 9 0 54 16 13
2019 Information management 38 27 12 6 2 10 5 76 9 91
2019 Information technology 50 21 14 4 2 8 1 78 7 162
2019 Internal audit 44 21 11 11 0 14 0 75 12 17
2019 Evaluation 49 20 9 6 5 11 0 78 12 21
2019 Data sciences 44 34 10 3 3 5 0 82 7 52
2019 Policy 39 26 18 6 2 8 2 72 8 391
2019 Project management 37 28 15 5 6 8 1 71 12 155
2019 Other services to the public 39 19 10 1 3 24 4 79 6 62
2019 None of the above 36 23 12 3 6 14 6 74 11 265

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 31 45 14 4 3 1 2 78 7 59
2019 Federal regulators 38 46 7 4 1 0 2 87 6 519
2019 Compliance, inspection and enforcement 34 50 9 5 0 0 2 86 5 612
2019 Communications or public affairs 19 53 14 7 2 1 5 76 10 106
2019 Access to information and privacy 23 51 18 4 4 0 0 74 8 20
2019 Security 29 52 10 6 1 0 2 83 7 168
2019 Science and technology 35 45 14 3 1 0 1 81 4 100
2019 Legal services 29 54 12 4 0 0 0 84 4 18
2019 Administration and operations 32 45 9 7 3 1 2 80 11 482
2019 Human resources 46 30 7 6 2 1 8 84 9 191
2019 Financial management 35 49 8 4 0 1 3 87 4 182
2019 Procurement 28 42 10 13 6 0 0 71 19 26
2019 Real property 29 45 12 10 3 0 0 75 13 39
2019 Materiel management 29 50 4 13 4 0 0 78 17 14
2019 Information management 21 45 18 9 1 3 2 70 10 91
2019 Information technology 34 47 11 4 2 2 0 83 6 162
2019 Internal audit 43 33 0 0 9 0 14 89 11 17
2019 Evaluation 18 58 13 12 0 0 0 75 12 21
2019 Data sciences 28 42 10 11 2 3 5 76 14 52
2019 Policy 27 55 6 7 2 0 4 85 9 390
2019 Project management 25 56 9 4 5 1 1 81 10 153
2019 Other services to the public 41 36 10 7 2 0 3 80 9 62
2019 None of the above 30 48 12 4 4 1 2 80 8 263

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 51 27 10 3 0 7 2 86 3 59
2019 Federal regulators 54 28 7 4 2 3 2 87 6 519
2019 Compliance, inspection and enforcement 55 27 9 4 3 1 2 84 6 612
2019 Communications or public affairs 41 28 13 1 2 9 6 82 3 106
2019 Access to information and privacy 43 14 17 0 11 9 7 67 13 20
2019 Security 50 33 10 3 3 1 2 85 6 169
2019 Science and technology 55 27 7 2 1 6 2 89 4 100
2019 Legal services 75 21 0 4 0 0 0 96 4 18
2019 Administration and operations 58 23 9 2 1 6 2 87 3 484
2019 Human resources 64 15 4 2 2 5 9 92 4 191
2019 Financial management 57 29 5 2 1 3 4 93 3 181
2019 Procurement 51 33 7 0 3 6 0 89 4 26
2019 Real property 48 30 12 5 0 5 0 82 5 39
2019 Materiel management 38 41 13 0 0 9 0 86 0 14
2019 Information management 43 22 13 8 2 9 3 74 11 91
2019 Information technology 54 30 9 0 1 7 0 89 1 162
2019 Internal audit 54 17 0 6 9 0 14 83 17 17
2019 Evaluation 53 32 7 0 0 7 0 92 0 21
2019 Data sciences 51 18 10 2 5 6 8 81 8 52
2019 Policy 60 22 5 3 1 5 4 90 4 388
2019 Project management 52 35 6 3 0 4 1 91 3 154
2019 Other services to the public 50 17 18 6 4 2 3 70 10 62
2019 None of the above 50 26 8 5 3 6 2 83 9 265

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 15 85 59
2019 Federal regulators 15 85 519
2019 Compliance, inspection and enforcement 15 85 611
2019 Communications or public affairs 20 80 106
2019 Access to information and privacy 26 74 20
2019 Security 20 80 168
2019 Science and technology 16 84 99
2019 Administration and operations 15 85 486
2019 Human resources 9 91 192
2019 Financial management 6 94 182
2019 Procurement 0 100 26
2019 Real property 12 88 39
2019 Information management 10 90 91
2019 Information technology 5 95 162
2019 Data sciences 15 85 51
2019 Policy 11 89 391
2019 Project management 9 91 154
2019 Other services to the public 20 80 62
2019 None of the above 16 84 263
2018 Client contact centre 16 84 37
2018 Federal regulators 16 84 516
2018 Compliance, inspection and enforcement 16 84 626
2018 Communications or public affairs 19 81 105
2018 Security 18 82 157
2018 Science and technology 14 86 85
2018 Administration and operations 16 84 437
2018 Human resources 9 91 193
2018 Financial management 8 92 191
2018 Real property 0 100 39
2018 Information management 21 79 79
2018 Information technology 6 94 140
2018 Policy 11 89 381
2018 Project management 14 86 163
2018 Other services to the public 19 81 51
2018 None of the above 18 82 227

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 49 51 75
2019 Compliance, inspection and enforcement 59 41 95
2019 Communications or public affairs 36 64 22
2019 Security 54 46 34
2019 Science and technology 58 42 16
2019 Administration and operations 64 36 72
2019 Human resources 35 65 17
2019 Policy 57 43 41
2019 Project management 39 61 15
2019 Other services to the public 63 37 12
2019 None of the above 50 50 41
2018 Federal regulators 40 60 81
2018 Compliance, inspection and enforcement 53 47 99
2018 Communications or public affairs 45 55 20
2018 Security 49 51 28
2018 Science and technology 63 37 12
2018 Administration and operations 69 31 72
2018 Human resources 44 56 19
2018 Financial management 30 70 17
2018 Information management 58 42 17
2018 Policy 44 56 45
2018 Project management 47 53 23
2018 None of the above 48 52 40

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 65 35 75
2019 Compliance, inspection and enforcement 57 43 95
2019 Communications or public affairs 60 40 22
2019 Security 55 45 34
2019 Science and technology 43 57 16
2019 Administration and operations 52 48 72
2019 Human resources 64 36 17
2019 Financial management 100 0 12
2019 Policy 70 30 41
2019 Project management 60 40 15
2019 None of the above 48 52 41
2018 Federal regulators 51 49 81
2018 Compliance, inspection and enforcement 59 41 99
2018 Communications or public affairs 50 50 20
2018 Security 60 40 28
2018 Administration and operations 53 47 72
2018 Human resources 56 44 19
2018 Information management 42 58 17
2018 Policy 81 19 45
2018 Project management 65 35 23
2018 None of the above 56 44 40

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 5 95 75
2019 Compliance, inspection and enforcement 11 89 95
2019 Administration and operations 9 91 72
2019 Financial management 0 100 12
2019 Project management 0 100 15
2018 Federal regulators 8 92 81
2018 Compliance, inspection and enforcement 5 95 99
2018 Security 0 100 28
2018 Information management 0 100 17

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 0 100 75
2019 Compliance, inspection and enforcement 0 100 95
2019 Communications or public affairs 0 100 22
2019 Security 0 100 34
2019 Science and technology 0 100 16
2019 Administration and operations 0 100 72
2019 Human resources 0 100 17
2019 Financial management 0 100 12
2019 Policy 0 100 41
2019 Project management 0 100 15
2019 Other services to the public 0 100 12
2019 None of the above 0 100 41
2018 Federal regulators 0 100 81
2018 Communications or public affairs 0 100 20
2018 Security 0 100 28
2018 Science and technology 0 100 12
2018 Administration and operations 0 100 72
2018 Human resources 0 100 19
2018 Financial management 0 100 17
2018 Information management 0 100 17
2018 Policy 0 100 45
2018 Project management 0 100 23
2018 None of the above 0 100 40

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 7 93 95
2019 Science and technology 0 100 16
2019 Financial management 0 100 12
2018 Federal regulators 7 93 81
2018 Compliance, inspection and enforcement 7 93 99
2018 Communications or public affairs 0 100 20
2018 Science and technology 0 100 12
2018 Administration and operations 0 100 72

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 10 90 75
2019 Compliance, inspection and enforcement 10 90 95
2019 Communications or public affairs 0 100 22
2019 Human resources 0 100 17
2019 Financial management 0 100 12
2019 Policy 0 100 41
2019 Project management 0 100 15
2019 None of the above 17 83 41
2018 Federal regulators 17 83 81
2018 Compliance, inspection and enforcement 15 85 99
2018 Administration and operations 0 100 72
2018 Human resources 0 100 19
2018 Information management 0 100 17
2018 None of the above 13 87 40

Question 59g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 0 100 16
2019 Policy 0 100 41
2019 Project management 0 100 15
2019 Other services to the public 0 100 12
2018 Compliance, inspection and enforcement 5 95 99
2018 Human resources 0 100 19
2018 Financial management 0 100 17
2018 Information management 0 100 17

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 39 61 74
2019 Compliance, inspection and enforcement 34 66 95
2019 Communications or public affairs 55 45 22
2019 Security 34 66 34
2019 Science and technology 43 57 16
2019 Administration and operations 36 64 72
2019 Human resources 30 70 17
2019 Financial management 50 50 12
2019 Policy 35 65 41
2019 Other services to the public 54 46 12
2019 None of the above 51 49 41
2018 Federal regulators 37 63 81
2018 Compliance, inspection and enforcement 33 67 98
2018 Communications or public affairs 30 70 20
2018 Security 29 71 28
2018 Administration and operations 37 63 71
2018 Financial management 42 58 17
2018 Information management 30 70 17
2018 Policy 26 74 45
2018 Project management 48 52 23
2018 None of the above 56 44 40

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 47 53 74
2019 Compliance, inspection and enforcement 43 57 95
2019 Communications or public affairs 50 50 22
2019 Security 34 66 34
2019 Administration and operations 37 63 72
2019 Human resources 47 53 17
2019 Financial management 50 50 12
2019 Policy 42 58 41
2019 Project management 43 57 14
2019 Other services to the public 55 45 12
2019 None of the above 44 56 41
2018 Federal regulators 43 57 81
2018 Compliance, inspection and enforcement 40 60 98
2018 Communications or public affairs 35 65 20
2018 Security 57 43 28
2018 Administration and operations 31 69 71
2018 Human resources 41 59 19
2018 Financial management 64 36 17
2018 Information management 34 66 17
2018 Policy 49 51 45
2018 Project management 35 65 23
2018 None of the above 40 60 40

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 46 54 74
2019 Compliance, inspection and enforcement 48 52 95
2019 Communications or public affairs 36 64 22
2019 Security 48 52 34
2019 Administration and operations 41 59 72
2019 Human resources 36 64 17
2019 Financial management 58 42 12
2019 Policy 54 46 41
2019 Project management 43 57 14
2019 Other services to the public 53 47 12
2019 None of the above 34 66 41
2018 Federal regulators 43 57 81
2018 Compliance, inspection and enforcement 54 46 98
2018 Communications or public affairs 40 60 20
2018 Security 44 56 28
2018 Administration and operations 53 47 71
2018 Human resources 30 70 19
2018 Financial management 52 48 17
2018 Information management 45 55 17
2018 Policy 63 37 45
2018 Project management 50 50 23
2018 None of the above 50 50 40

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 52 48 74
2019 Compliance, inspection and enforcement 38 62 95
2019 Communications or public affairs 50 50 22
2019 Security 23 77 34
2019 Science and technology 43 57 16
2019 Administration and operations 36 64 72
2019 Human resources 33 67 17
2019 Policy 49 51 41
2019 Project management 58 42 14
2019 None of the above 36 64 41
2018 Federal regulators 37 63 81
2018 Compliance, inspection and enforcement 32 68 98
2018 Communications or public affairs 25 75 20
2018 Security 40 60 28
2018 Science and technology 47 53 12
2018 Administration and operations 48 52 71
2018 Human resources 30 70 19
2018 Financial management 58 42 17
2018 Information management 37 63 17
2018 Policy 40 60 45
2018 Project management 44 56 23
2018 None of the above 40 60 40

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 44 56 74
2019 Compliance, inspection and enforcement 34 66 95
2019 Communications or public affairs 32 68 22
2019 Security 40 60 34
2019 Administration and operations 37 63 72
2019 Human resources 59 41 17
2019 Financial management 50 50 12
2019 Policy 28 72 41
2019 Project management 36 64 14
2019 Other services to the public 57 43 12
2019 None of the above 30 70 41
2018 Federal regulators 40 60 81
2018 Compliance, inspection and enforcement 43 57 98
2018 Security 42 58 28
2018 Science and technology 54 46 12
2018 Administration and operations 31 69 71
2018 Human resources 31 69 19
2018 Financial management 46 54 17
2018 Information management 45 55 17
2018 Policy 42 58 45
2018 Project management 28 72 23
2018 None of the above 34 66 40

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 55 45 74
2019 Compliance, inspection and enforcement 52 48 95
2019 Communications or public affairs 55 45 22
2019 Security 46 54 34
2019 Administration and operations 59 41 72
2019 Human resources 30 70 17
2019 Policy 63 37 41
2019 Project management 58 42 14
2019 Other services to the public 52 48 12
2019 None of the above 51 49 41
2018 Federal regulators 60 40 81
2018 Compliance, inspection and enforcement 51 49 98
2018 Communications or public affairs 50 50 20
2018 Security 61 39 28
2018 Administration and operations 55 45 71
2018 Human resources 46 54 19
2018 Financial management 60 40 17
2018 Information management 37 63 17
2018 Policy 53 47 45
2018 Project management 65 35 23
2018 None of the above 50 50 40

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 41 59 74
2019 Compliance, inspection and enforcement 34 66 95
2019 Communications or public affairs 37 63 22
2019 Security 35 65 34
2019 Science and technology 31 69 16
2019 Administration and operations 34 66 72
2019 Financial management 41 59 12
2019 Policy 35 65 41
2019 None of the above 51 49 41
2018 Federal regulators 33 67 81
2018 Compliance, inspection and enforcement 32 68 98
2018 Communications or public affairs 40 60 20
2018 Security 29 71 28
2018 Science and technology 43 57 12
2018 Administration and operations 21 79 71
2018 Financial management 48 52 17
2018 Policy 27 73 45
2018 Project management 29 71 23
2018 None of the above 36 64 40

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 0 100 22
2019 Security 0 100 34
2019 Science and technology 0 100 16
2019 Administration and operations 0 100 72
2019 Human resources 0 100 17
2019 Financial management 0 100 12
2019 Other services to the public 0 100 12
2018 Federal regulators 0 100 81
2018 Communications or public affairs 0 100 20
2018 Security 0 100 28
2018 Administration and operations 0 100 71
2018 Human resources 0 100 19
2018 Financial management 0 100 17
2018 Information management 0 100 17
2018 Policy 0 100 45
2018 Project management 0 100 23

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 7 93 74
2019 Compliance, inspection and enforcement 7 93 95
2019 Communications or public affairs 0 100 22
2019 Administration and operations 20 80 72
2019 Policy 12 88 41
2019 None of the above 17 83 41
2018 Federal regulators 7 93 81
2018 Compliance, inspection and enforcement 7 93 98
2018 Administration and operations 17 83 71
2018 Information management 0 100 17
2018 Policy 17 83 45

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 14 86 74
2019 Compliance, inspection and enforcement 11 89 95
2019 Human resources 0 100 17
2019 None of the above 15 85 41
2018 Federal regulators 9 91 81
2018 Compliance, inspection and enforcement 9 91 98
2018 Communications or public affairs 0 100 20
2018 Human resources 0 100 19
2018 Information management 0 100 17
2018 None of the above 30 70 40

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 53 47 74
2019 Compliance, inspection and enforcement 46 54 95
2019 Communications or public affairs 64 36 22
2019 Security 46 54 34
2019 Administration and operations 50 50 72
2019 Human resources 46 54 17
2019 Policy 49 51 41
2019 Project management 34 66 14
2019 None of the above 38 62 41
2018 Federal regulators 47 53 81
2018 Compliance, inspection and enforcement 51 49 98
2018 Communications or public affairs 25 75 20
2018 Security 51 49 28
2018 Science and technology 43 57 12
2018 Administration and operations 38 62 71
2018 Human resources 65 35 19
2018 Financial management 34 66 17
2018 Policy 59 41 45
2018 Project management 38 62 23
2018 None of the above 34 66 40

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 19 81 74
2019 Compliance, inspection and enforcement 18 82 95
2019 Communications or public affairs 28 72 22
2019 Security 14 86 34
2019 Administration and operations 15 85 72
2019 Policy 14 86 41
2019 Project management 34 66 14
2019 Other services to the public 38 62 12
2019 None of the above 34 66 41
2018 Federal regulators 23 77 81
2018 Compliance, inspection and enforcement 18 82 98
2018 Communications or public affairs 25 75 20
2018 Science and technology 60 40 12
2018 Administration and operations 19 81 71
2018 Financial management 42 58 17
2018 Information management 31 69 17
2018 Policy 11 89 45
2018 Project management 38 62 23
2018 None of the above 40 60 40

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 12 88 74
2019 Compliance, inspection and enforcement 13 87 95
2019 Communications or public affairs 27 73 22
2019 Science and technology 0 100 16
2019 Administration and operations 14 86 72
2019 Financial management 0 100 12
2019 Policy 14 86 41
2019 Project management 0 100 14
2019 None of the above 20 80 41
2018 Federal regulators 13 87 81
2018 Compliance, inspection and enforcement 17 83 98
2018 Administration and operations 13 87 71
2018 Human resources 0 100 19
2018 Policy 13 87 45
2018 Project management 20 80 23
2018 None of the above 16 84 40

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 61 39 74
2019 Compliance, inspection and enforcement 47 53 95
2019 Communications or public affairs 59 41 22
2019 Security 58 42 34
2019 Science and technology 44 56 16
2019 Administration and operations 57 43 70
2019 Human resources 73 27 17
2019 Policy 33 67 41
2019 Project management 50 50 14
2019 None of the above 57 43 41
2018 Federal regulators 56 44 81
2018 Compliance, inspection and enforcement 57 43 99
2018 Communications or public affairs 50 50 20
2018 Security 51 49 28
2018 Science and technology 60 40 12
2018 Administration and operations 58 42 72
2018 Human resources 53 47 19
2018 Financial management 54 46 17
2018 Information management 58 42 17
2018 Policy 54 46 45
2018 Project management 65 35 23
2018 None of the above 60 40 39

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 26 74 74
2019 Compliance, inspection and enforcement 33 67 95
2019 Communications or public affairs 36 64 22
2019 Security 28 72 34
2019 Administration and operations 29 71 70
2019 Financial management 59 41 12
2019 Policy 29 71 41
2019 None of the above 23 77 41
2018 Federal regulators 29 71 81
2018 Compliance, inspection and enforcement 26 74 99
2018 Communications or public affairs 30 70 20
2018 Security 19 81 28
2018 Administration and operations 29 71 72
2018 Financial management 48 52 17
2018 Project management 25 75 23
2018 None of the above 30 70 39

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 10 90 74
2019 Compliance, inspection and enforcement 11 89 95
2019 Security 25 75 34
2019 Administration and operations 11 89 70
2019 Human resources 0 100 17
2019 Financial management 0 100 12
2019 Policy 16 84 41
2018 Federal regulators 11 89 81
2018 Compliance, inspection and enforcement 8 92 99
2018 Human resources 0 100 19
2018 None of the above 21 79 39

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 27 73 74
2019 Compliance, inspection and enforcement 31 69 95
2019 Administration and operations 16 84 70
2019 Human resources 33 67 17
2019 Policy 21 79 41
2019 None of the above 19 81 41
2018 Federal regulators 21 79 81
2018 Compliance, inspection and enforcement 26 74 99
2018 Communications or public affairs 0 100 20
2018 Science and technology 43 57 12
2018 Administration and operations 11 89 72
2018 None of the above 12 88 39

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 13 87 74
2019 Compliance, inspection and enforcement 5 95 95
2019 Communications or public affairs 0 100 22
2019 Science and technology 0 100 16
2019 Project management 0 100 14
2018 Federal regulators 8 92 81
2018 Compliance, inspection and enforcement 6 94 99
2018 Communications or public affairs 0 100 20
2018 Information management 0 100 17
2018 Project management 0 100 23
2018 None of the above 17 83 39

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 12 88 74
2019 Compliance, inspection and enforcement 13 87 95
2019 Communications or public affairs 0 100 22
2019 Science and technology 0 100 16
2018 Federal regulators 8 92 81
2018 Compliance, inspection and enforcement 12 88 99
2018 Communications or public affairs 0 100 20
2018 Financial management 0 100 17
2018 Information management 0 100 17
2018 Project management 0 100 23

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 11 89 74
2019 Compliance, inspection and enforcement 15 85 95
2019 Security 15 85 34
2019 Administration and operations 9 91 70
2019 Financial management 0 100 12
2019 Policy 11 89 41
2018 Federal regulators 17 83 81
2018 Compliance, inspection and enforcement 19 81 99
2018 Administration and operations 16 84 72
2018 Human resources 0 100 19
2018 Policy 13 87 45
2018 None of the above 19 81 39

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 8 92 74
2019 Compliance, inspection and enforcement 18 82 95
2019 Administration and operations 8 92 70
2019 Policy 14 86 41
2019 None of the above 12 88 41
2018 Federal regulators 14 86 81
2018 Compliance, inspection and enforcement 16 84 99
2018 Communications or public affairs 0 100 20
2018 Administration and operations 9 91 72
2018 Human resources 0 100 19
2018 Information management 0 100 17
2018 Policy 13 87 45
2018 Project management 20 80 23
2018 None of the above 19 81 39

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 22 78 74
2019 Compliance, inspection and enforcement 24 76 95
2019 Security 18 82 34
2019 Science and technology 33 67 16
2019 Administration and operations 24 76 70
2019 Policy 34 66 41
2019 None of the above 34 66 41
2018 Federal regulators 19 81 81
2018 Compliance, inspection and enforcement 26 74 99
2018 Communications or public affairs 25 75 20
2018 Security 28 72 28
2018 Administration and operations 27 73 72
2018 Human resources 31 69 19
2018 Information management 27 73 17
2018 Policy 27 73 45
2018 Project management 22 78 23
2018 None of the above 18 82 39

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 11 89 82
2018 Federal regulators 15 85 73
2018 Compliance, inspection and enforcement 7 93 88
2018 Administration and operations 11 89 71
2018 Policy 0 100 42

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 13 87 66
2019 Compliance, inspection and enforcement 19 81 82
2019 Science and technology 31 69 16
2018 Federal regulators 12 88 73
2018 Compliance, inspection and enforcement 22 78 88
2018 Administration and operations 25 75 71
2018 Policy 20 80 42
2018 Project management 21 79 23

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 7 93 66
2019 Compliance, inspection and enforcement 7 93 82
2019 Communications or public affairs 0 100 22
2018 Federal regulators 7 93 73
2018 Administration and operations 11 89 71
2018 Human resources 0 100 18
2018 Financial management 30 70 17

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 8 92 82
2018 Federal regulators 11 89 73
2018 Compliance, inspection and enforcement 7 93 88
2018 Security 0 100 25
2018 Administration and operations 20 80 71
2018 Human resources 0 100 18
2018 Project management 0 100 23

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 8 92 66
2019 Compliance, inspection and enforcement 8 92 82
2019 Science and technology 0 100 16
2018 Federal regulators 13 87 73
2018 Compliance, inspection and enforcement 11 89 88
2018 Administration and operations 12 88 71
2018 Financial management 31 69 17

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 8 92 82
2018 Compliance, inspection and enforcement 11 89 88
2018 Human resources 0 100 18

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Federal regulators 6 94 73
2018 Compliance, inspection and enforcement 8 92 88
2018 Communications or public affairs 0 100 20
2018 Administration and operations 15 85 71
2018 Human resources 38 62 18
2018 Policy 31 69 42
2018 Project management 37 63 23

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 7 93 66
2019 Communications or public affairs 0 100 22
2018 Federal regulators 7 93 73
2018 Compliance, inspection and enforcement 7 93 88
2018 Administration and operations 16 84 71

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 7 93 82
2018 Compliance, inspection and enforcement 11 89 88
2018 Administration and operations 18 82 71

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 30 70 66
2019 Compliance, inspection and enforcement 23 77 82
2019 Communications or public affairs 27 73 22
2019 Science and technology 32 68 16
2018 Federal regulators 28 72 73
2018 Compliance, inspection and enforcement 35 65 88
2018 Security 22 78 25
2018 Administration and operations 25 75 71
2018 Policy 46 54 42
2018 Project management 25 75 23
2018 None of the above 38 62 38

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 8 92 66
2019 Compliance, inspection and enforcement 7 93 82
2018 Federal regulators 12 88 73
2018 Compliance, inspection and enforcement 8 92 88
2018 Information management 0 100 16
2018 None of the above 16 84 38

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 48 52 66
2019 Compliance, inspection and enforcement 45 55 82
2019 Communications or public affairs 68 32 22
2019 Science and technology 37 63 16
2018 Federal regulators 37 63 73
2018 Compliance, inspection and enforcement 43 57 88
2018 Communications or public affairs 45 55 20
2018 Security 46 54 25
2018 Administration and operations 44 56 71
2018 Human resources 32 68 18
2018 Financial management 64 36 17
2018 Information management 44 56 16
2018 Policy 58 42 42
2018 Project management 46 54 23
2018 None of the above 60 40 38

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Communications or public affairs 0 100 20
2018 Security 0 100 25
2018 Human resources 0 100 18
2018 Information management 0 100 16
2018 Policy 0 100 42
2018 Project management 0 100 23

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 71 29 66
2019 Compliance, inspection and enforcement 53 47 82
2019 Communications or public affairs 46 54 22
2019 Science and technology 50 50 16
2018 Federal regulators 49 51 73
2018 Compliance, inspection and enforcement 52 48 88
2018 Communications or public affairs 50 50 20
2018 Security 60 40 25
2018 Administration and operations 55 45 71
2018 Human resources 43 57 18
2018 Information management 34 66 16
2018 Policy 72 28 42
2018 Project management 55 45 23
2018 None of the above 55 45 38

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 6 94 66
2019 Communications or public affairs 0 100 22
2018 Compliance, inspection and enforcement 6 94 88
2018 Communications or public affairs 0 100 20
2018 Security 0 100 25
2018 Human resources 0 100 18
2018 Financial management 0 100 17
2018 Policy 0 100 42
2018 Project management 0 100 23

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 15 85 66
2019 Compliance, inspection and enforcement 15 85 82
2019 Communications or public affairs 32 68 22
2018 Federal regulators 16 84 73
2018 Compliance, inspection and enforcement 15 85 88
2018 Administration and operations 13 87 71
2018 Policy 12 88 42
2018 None of the above 17 83 38

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 13 87 59
2019 Federal regulators 20 80 521
2019 Compliance, inspection and enforcement 16 84 612
2019 Communications or public affairs 22 78 106
2019 Security 24 76 169
2019 Science and technology 14 86 100
2019 Administration and operations 18 82 485
2019 Human resources 13 87 192
2019 Financial management 9 91 182
2019 Information management 15 85 90
2019 Information technology 7 93 162
2019 Data sciences 18 82 51
2019 Policy 15 85 391
2019 Project management 16 84 155
2019 Other services to the public 29 71 61
2019 None of the above 19 81 262

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 14 20 20 4 3 33 8 56 11 59
2019 Federal regulators 14 16 22 9 9 24 6 44 25 519
2019 Compliance, inspection and enforcement 14 19 20 7 9 23 8 48 24 611
2019 Communications or public affairs 10 7 23 9 5 37 9 32 26 106
2019 Access to information and privacy 27 4 24 4 18 22 0 40 29 20
2019 Security 17 21 18 8 8 21 6 53 22 168
2019 Science and technology 14 17 22 7 3 28 9 49 16 100
2019 Legal services 32 15 4 9 0 22 17 78 14 18
2019 Administration and operations 21 16 21 7 5 22 8 53 18 486
2019 Human resources 28 19 15 4 6 21 7 65 14 191
2019 Financial management 21 16 18 4 5 28 7 58 14 180
2019 Procurement 23 10 27 6 3 27 3 48 13 26
2019 Real property 10 18 20 5 8 35 5 46 21 39
2019 Materiel management 29 21 28 0 9 4 9 57 11 14
2019 Information management 21 14 12 6 6 28 14 59 21 91
2019 Information technology 25 20 15 1 3 29 7 70 7 162
2019 Internal audit 42 16 9 0 6 27 0 80 8 17
2019 Evaluation 9 33 5 8 6 40 0 69 23 20
2019 Data sciences 11 8 20 3 12 31 16 35 28 52
2019 Policy 14 14 19 6 5 35 8 48 19 391
2019 Project management 14 10 26 10 4 27 9 38 22 155
2019 Other services to the public 24 10 22 12 9 14 7 44 27 62
2019 None of the above 15 11 23 5 10 28 7 41 24 264
2018 Client contact centre 12 19 16 4 9 34 6 52 21 36
2018 Federal regulators 13 19 26 9 9 20 5 42 23 517
2018 Compliance, inspection and enforcement 14 21 24 6 8 24 4 47 20 624
2018 Communications or public affairs 11 15 33 11 3 18 9 35 20 105
2018 Access to information and privacy 5 32 25 0 0 34 5 60 0 18
2018 Security 19 19 21 8 13 13 6 47 26 157
2018 Science and technology 16 14 17 4 10 29 9 50 23 85
2018 Legal services 37 19 5 6 0 28 6 84 9 14
2018 Administration and operations 19 18 24 8 5 22 4 51 17 435
2018 Human resources 25 22 17 4 2 23 6 67 9 193
2018 Financial management 23 17 19 6 3 29 4 59 12 191
2018 Procurement 34 13 22 0 4 18 10 64 5 24
2018 Real property 26 19 20 7 0 19 9 63 10 37
2018 Information management 14 17 27 5 10 21 6 43 20 78
2018 Information technology 24 20 16 2 3 27 9 68 7 136
2018 Internal audit 25 7 18 0 0 34 16 64 0 28
2018 Evaluation 15 25 8 10 0 34 8 70 17 24
2018 Data sciences 13 18 7 8 2 40 12 63 21 36
2018 Policy 13 12 23 5 4 36 8 44 15 379
2018 Project management 16 13 22 7 3 34 6 48 16 162
2018 Other services to the public 17 20 21 4 6 29 3 54 15 51
2018 None of the above 16 17 26 5 11 20 5 43 22 228
2017 Client contact centre 16 27 23 4 2 19 9 60 8 61
2017 Federal regulators 14 17 20 8 9 25 6 46 25 575
2017 Compliance, inspection and enforcement 16 21 23 7 8 21 5 50 20 689
2017 Communications or public affairs 11 13 14 7 3 42 10 51 21 106
2017 Access to information and privacy 12 43 12 7 6 6 13 68 17 16
2017 Security 15 23 17 12 8 16 9 51 26 160
2017 Science and technology 12 19 19 6 8 29 7 49 22 110
2017 Legal services 0 12 24 18 0 28 18 23 33 17
2017 Administration and operations 17 21 19 5 6 24 7 56 16 540
2017 Human resources 16 21 21 4 6 24 8 55 14 161
2017 Financial management 21 19 15 4 3 30 8 65 11 195
2017 Procurement 25 5 24 9 5 23 9 44 21 21
2017 Real property 8 25 19 6 6 31 6 52 18 36
2017 Information management 10 13 27 4 7 27 12 37 20 93
2017 Information technology 20 22 20 2 5 18 12 61 11 148
2017 Internal audit 20 20 5 5 4 36 9 75 16 20
2017 Evaluation 16 9 18 5 14 38 0 41 30 21
2017 Data sciences 13 15 5 8 10 41 8 56 34 39
2017 Policy 10 14 19 6 4 38 10 47 18 309
2017 Project management 16 15 15 7 4 32 11 54 20 148
2017 Other services to the public 19 19 12 10 12 20 8 53 31 71
2017 None of the above 16 15 22 7 10 24 7 45 24 284
2014 Client contact centre 7 22 21 8 2 30 10 49 16 57
2014 Federal regulators 13 14 22 7 10 28 5 41 26 565
2014 Compliance, inspection and enforcement 15 20 18 8 8 25 5 51 23 574
2014 Communications or public affairs 12 18 23 5 8 26 9 46 19 108
2014 Access to information and privacy 16 5 27 10 16 16 10 28 35 19
2014 Security 16 17 22 6 12 23 6 45 25 207
2014 Science and technology 16 16 17 2 10 29 9 53 19 105
2014 Legal services 14 27 20 0 7 20 12 61 10 15
2014 Administration and operations 17 20 18 6 8 24 7 53 21 538
2014 Human resources 21 25 12 4 3 28 7 71 10 166
2014 Financial management 22 15 17 6 2 28 10 60 12 170
2014 Procurement 31 13 10 4 13 25 4 62 24 23
2014 Real property 18 14 14 6 4 39 4 58 18 50
2014 Materiel management 22 21 18 0 20 19 0 53 24 10
2014 Information management 15 16 26 4 5 23 12 48 13 108
2014 Information technology 23 19 20 2 2 21 13 64 6 130
2014 Internal audit 22 18 17 9 6 19 9 55 21 22
2014 Evaluation 14 11 14 10 4 38 10 47 26 29
2014 Other services to the public 17 19 23 6 13 18 4 46 24 80
2014 None of the above 10 13 24 7 7 30 9 37 24 433

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 23 37 16 1 1 15 5 76 4 59
2019 Federal regulators 28 28 21 8 6 7 1 61 16 519
2019 Compliance, inspection and enforcement 33 29 15 7 7 7 1 68 15 612
2019 Communications or public affairs 20 33 22 8 4 10 3 61 14 106
2019 Access to information and privacy 41 11 26 7 11 4 0 54 19 20
2019 Security 25 38 20 6 3 7 0 68 10 167
2019 Science and technology 29 31 20 5 5 8 3 67 11 100
2019 Legal services 46 21 21 0 0 4 8 76 0 18
2019 Administration and operations 40 27 15 6 4 7 1 72 11 484
2019 Human resources 43 29 12 5 4 7 1 78 9 192
2019 Financial management 34 31 14 3 4 12 2 76 8 181
2019 Procurement 33 25 26 13 0 3 0 60 13 26
2019 Real property 22 38 15 10 5 9 0 67 17 39
2019 Materiel management 63 13 15 5 4 0 0 76 9 14
2019 Information management 32 26 17 4 5 17 0 69 10 91
2019 Information technology 37 37 13 2 2 8 1 81 4 162
2019 Internal audit 33 26 6 11 6 20 0 73 20 17
2019 Evaluation 16 49 5 10 0 20 0 81 13 21
2019 Data sciences 28 21 17 5 8 17 3 62 17 52
2019 Policy 27 29 17 7 4 15 1 67 13 391
2019 Project management 28 30 20 7 3 12 0 66 11 154
2019 Other services to the public 40 20 18 8 7 3 3 65 16 62
2019 None of the above 27 27 21 7 7 11 1 61 16 264
2018 Client contact centre 38 29 11 4 5 14 0 77 10 37
2018 Federal regulators 27 29 23 9 7 6 0 59 16 517
2018 Compliance, inspection and enforcement 26 36 20 7 6 6 0 66 14 623
2018 Communications or public affairs 24 36 27 4 3 7 0 64 7 105
2018 Access to information and privacy 30 19 33 5 0 13 0 57 6 19
2018 Security 31 32 17 8 8 5 1 66 16 156
2018 Science and technology 28 27 19 7 7 12 0 62 16 84
2018 Legal services 50 18 5 5 0 22 0 87 7 15
2018 Administration and operations 32 31 16 7 5 9 0 70 13 435
2018 Human resources 35 35 15 4 1 7 1 77 6 194
2018 Financial management 37 29 12 5 3 13 1 77 9 188
2018 Procurement 43 24 16 7 4 4 4 72 11 24
2018 Real property 36 37 19 2 0 6 0 77 3 38
2018 Information management 26 41 21 5 1 6 0 71 6 78
2018 Information technology 39 31 14 1 3 11 1 80 5 137
2018 Internal audit 37 32 11 0 3 7 10 83 4 28
2018 Evaluation 32 29 16 9 0 14 0 71 11 24
2018 Data sciences 22 23 16 10 0 23 7 64 14 35
2018 Policy 26 28 19 6 4 16 1 66 11 380
2018 Project management 28 34 20 4 2 10 1 70 7 163
2018 Other services to the public 26 30 22 4 3 16 0 66 8 51
2018 None of the above 29 27 18 6 9 9 1 63 17 227
2017 Client contact centre 28 34 23 1 0 13 2 72 2 61
2017 Federal regulators 24 33 19 6 8 8 1 63 15 574
2017 Compliance, inspection and enforcement 28 33 20 7 5 6 1 66 13 690
2017 Communications or public affairs 22 33 17 5 2 22 0 70 9 106
2017 Access to information and privacy 18 62 0 7 6 6 0 86 14 16
2017 Security 25 33 18 9 6 9 1 64 16 161
2017 Science and technology 28 31 20 3 9 8 0 65 14 110
2017 Legal services 24 18 18 18 0 10 12 54 23 17
2017 Administration and operations 30 32 16 6 5 10 1 69 13 538
2017 Human resources 27 34 19 4 3 11 1 70 9 159
2017 Financial management 34 31 14 3 2 15 2 78 6 195
2017 Procurement 25 28 19 9 5 14 0 62 16 21
2017 Real property 27 36 17 3 6 9 3 71 10 36
2017 Information management 16 38 23 6 3 12 1 62 11 92
2017 Information technology 29 37 18 3 3 8 2 73 7 148
2017 Internal audit 41 25 10 9 9 6 0 70 20 20
2017 Evaluation 30 29 9 5 9 19 0 72 17 21
2017 Data sciences 19 37 13 8 10 13 0 64 21 38
2017 Policy 21 31 15 8 3 21 2 67 14 309
2017 Project management 26 29 20 7 4 13 2 64 13 148
2017 Other services to the public 33 29 13 8 7 9 0 68 17 71
2017 None of the above 21 25 22 9 8 12 3 54 20 283
2014 Client contact centre 22 42 16 2 3 11 4 75 6 57
2014 Federal regulators 20 27 24 8 7 12 2 55 17 565
2014 Compliance, inspection and enforcement 23 31 21 7 6 11 1 61 14 573
2014 Communications or public affairs 22 33 19 8 4 15 0 64 14 108
2014 Access to information and privacy 37 37 10 0 16 0 0 74 16 19
2014 Security 25 31 22 7 7 6 1 61 15 207
2014 Science and technology 28 33 15 4 7 14 0 71 13 105
2014 Legal services 27 27 26 0 7 12 0 63 7 15
2014 Administration and operations 27 30 19 7 5 12 1 66 13 538
2014 Human resources 30 34 16 3 4 12 1 74 7 166
2014 Financial management 34 29 16 5 2 13 2 74 8 170
2014 Procurement 35 31 17 0 13 4 0 69 14 23
2014 Real property 24 36 10 6 2 19 2 77 10 50
2014 Materiel management 22 19 28 11 20 0 0 42 31 10
2014 Information management 31 22 25 4 2 12 5 64 7 108
2014 Information technology 38 34 10 3 1 14 0 84 5 130
2014 Internal audit 37 36 17 0 10 0 0 72 10 22
2014 Evaluation 31 13 21 0 4 31 0 64 5 29
2014 Other services to the public 24 22 26 7 9 11 1 53 17 79
2014 None of the above 19 28 21 7 5 16 3 58 15 434

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 11 89 58
2019 Federal regulators 8 92 522
2019 Compliance, inspection and enforcement 8 92 611
2019 Communications or public affairs 10 90 106
2019 Security 10 90 169
2019 Science and technology 5 95 100
2019 Administration and operations 7 93 487
2019 Human resources 7 93 191
2019 Financial management 7 93 182
2019 Procurement 0 100 26
2019 Information management 9 91 91
2019 Information technology 6 94 162
2019 Internal audit 0 100 17
2019 Evaluation 0 100 21
2019 Data sciences 12 88 52
2019 Policy 6 94 391
2019 Project management 6 94 154
2019 None of the above 7 93 265
2018 Federal regulators 8 92 513
2018 Compliance, inspection and enforcement 9 91 624
2018 Communications or public affairs 6 94 105
2018 Security 10 90 155
2018 Science and technology 6 94 84
2018 Administration and operations 5 95 435
2018 Human resources 3 97 193
2018 Financial management 6 94 192
2018 Procurement 0 100 24
2018 Real property 0 100 39
2018 Information management 8 92 79
2018 Information technology 5 95 139
2018 Internal audit 0 100 27
2018 Policy 8 92 380
2018 Project management 5 95 163
2018 None of the above 7 93 228

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 46 54 42
2019 Compliance, inspection and enforcement 32 68 47
2019 Security 45 55 15
2019 Administration and operations 40 60 29
2019 Policy 44 56 24
2019 None of the above 69 31 17
2018 Federal regulators 40 60 40
2018 Compliance, inspection and enforcement 28 72 53
2018 Administration and operations 52 48 20
2018 Policy 50 50 29
2018 None of the above 37 63 16

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 78 22 42
2019 Compliance, inspection and enforcement 69 31 47
2019 Security 54 46 15
2019 Administration and operations 78 22 29
2019 Human resources 42 58 11
2019 Policy 72 28 24
2019 None of the above 65 35 17
2018 Federal regulators 66 34 40
2018 Compliance, inspection and enforcement 72 28 53
2018 Administration and operations 67 33 20
2018 Financial management 100 0 10

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 0 100 42
2019 Compliance, inspection and enforcement 0 100 47
2019 Human resources 0 100 11
2019 Financial management 0 100 11
2018 Federal regulators 0 100 40
2018 Administration and operations 0 100 20
2018 Financial management 0 100 10

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 0 100 42
2019 Compliance, inspection and enforcement 0 100 47
2019 Security 0 100 15
2019 Administration and operations 0 100 29
2019 Human resources 0 100 11
2019 Financial management 0 100 11
2019 Policy 0 100 24
2019 None of the above 0 100 17
2018 Federal regulators 0 100 40
2018 Compliance, inspection and enforcement 0 100 53
2018 Administration and operations 0 100 20
2018 Financial management 0 100 10
2018 Policy 0 100 29
2018 None of the above 0 100 16

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 13 87 47
2019 Human resources 0 100 11
2019 Financial management 0 100 11

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 29
2019 Human resources 0 100 11
2018 Compliance, inspection and enforcement 12 88 53
2018 Financial management 0 100 10
2018 None of the above 0 100 16

Question 67g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 11 89 47
2019 Security 0 100 15
2018 Financial management 0 100 10
2018 Policy 0 100 29

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 32 68 40
2019 Compliance, inspection and enforcement 11 89 46
2019 Administration and operations 27 73 29
2019 Financial management 54 46 11
2019 Policy 40 60 24
2018 Compliance, inspection and enforcement 9 91 53
2018 Policy 28 72 29

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 12 88 40
2019 Compliance, inspection and enforcement 17 83 46
2019 None of the above 25 75 17
2018 Federal regulators 15 85 40
2018 Compliance, inspection and enforcement 21 79 53
2018 Policy 28 72 29
2018 None of the above 37 63 16

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 26 74 40
2019 Compliance, inspection and enforcement 11 89 46
2019 Administration and operations 27 73 29
2019 Policy 20 80 24
2018 Federal regulators 0 100 40
2018 Compliance, inspection and enforcement 8 92 53
2018 Policy 18 82 29

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Security 0 100 15
2018 Administration and operations 0 100 19
2018 Financial management 0 100 11

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 29 71 40
2019 Compliance, inspection and enforcement 24 76 46
2019 Human resources 0 100 11
2019 Policy 44 56 24
2019 None of the above 37 63 17
2018 Federal regulators 19 81 40
2018 Compliance, inspection and enforcement 30 70 53
2018 Security 33 67 15
2018 Policy 38 62 29
2018 None of the above 40 60 16

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 38 62 40
2019 Compliance, inspection and enforcement 39 61 46
2019 Security 37 63 15
2019 Administration and operations 33 67 29
2019 Policy 32 68 24
2019 None of the above 38 62 17
2018 Federal regulators 29 71 40
2018 Compliance, inspection and enforcement 37 63 53
2018 Security 38 62 15
2018 Administration and operations 26 74 19
2018 Policy 40 60 29
2018 None of the above 36 64 16

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 0 100 46
2019 Security 0 100 15
2019 Financial management 0 100 11
2018 Compliance, inspection and enforcement 0 100 53
2018 Security 0 100 15
2018 Financial management 0 100 11
2018 None of the above 0 100 16

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 0 100 15
2019 Administration and operations 0 100 29
2019 Financial management 0 100 11
2019 Policy 0 100 24
2018 Federal regulators 0 100 40
2018 Security 0 100 15
2018 Administration and operations 0 100 19
2018 Financial management 0 100 11
2018 Policy 0 100 29
2018 None of the above 0 100 16

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Human resources 0 100 11
2018 Security 0 100 15
2018 Policy 23 77 29

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 16 84 40
2019 Administration and operations 22 78 29
2019 Human resources 0 100 11
2019 Policy 24 76 24
2018 Federal regulators 14 86 40
2018 Security 0 100 15
2018 Policy 30 70 29

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 0 100 40
2019 Administration and operations 0 100 29
2019 Human resources 0 100 11
2019 Financial management 0 100 11
2019 Policy 0 100 24
2019 None of the above 0 100 17
2018 Federal regulators 0 100 40
2018 Security 0 100 15
2018 Administration and operations 0 100 19
2018 Financial management 0 100 11
2018 Policy 0 100 29
2018 None of the above 0 100 16

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 14 86 29
2019 None of the above 0 100 17
2018 Compliance, inspection and enforcement 12 88 53

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 0 100 40
2019 Compliance, inspection and enforcement 0 100 46
2019 Security 0 100 15
2019 Administration and operations 0 100 29
2019 Human resources 0 100 11
2019 Financial management 0 100 11
2019 Policy 0 100 24
2019 None of the above 0 100 17
2018 Federal regulators 0 100 40
2018 Compliance, inspection and enforcement 0 100 53
2018 Security 0 100 15
2018 Administration and operations 0 100 19
2018 Financial management 0 100 11
2018 Policy 0 100 29
2018 None of the above 0 100 16

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 17 83 40
2019 Compliance, inspection and enforcement 25 75 46
2019 Administration and operations 30 70 29
2019 None of the above 39 61 17
2018 Federal regulators 24 76 40
2018 Compliance, inspection and enforcement 28 72 53
2018 Administration and operations 31 69 19

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 42 58 39
2019 Compliance, inspection and enforcement 26 74 46
2019 Security 0 100 13
2019 Administration and operations 41 59 27
2019 Policy 32 68 24
2018 Federal regulators 38 62 40
2018 Compliance, inspection and enforcement 32 68 53
2018 Administration and operations 68 32 20
2018 Policy 22 78 29
2018 None of the above 34 66 16

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 33 67 39
2019 None of the above 0 100 17
2018 Federal regulators 12 88 40
2018 Compliance, inspection and enforcement 17 83 53
2018 Administration and operations 32 68 20
2018 Policy 17 83 29

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Human resources 0 100 11
2019 Financial management 0 100 11
2019 None of the above 0 100 17

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 29 71 39
2019 Compliance, inspection and enforcement 24 76 46
2019 Administration and operations 21 79 27
2019 Human resources 0 100 11
2019 None of the above 0 100 17
2018 Federal regulators 25 75 40
2018 Compliance, inspection and enforcement 21 79 53
2018 Security 39 61 15
2018 Administration and operations 22 78 20

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 0 100 13
2019 Human resources 0 100 11
2018 Security 0 100 15
2018 Administration and operations 0 100 20
2018 Financial management 0 100 11

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 12 88 46
2019 Human resources 0 100 11
2019 None of the above 0 100 17
2018 Federal regulators 14 86 40
2018 Compliance, inspection and enforcement 15 85 53
2018 Administration and operations 0 100 20
2018 Financial management 0 100 11
2018 None of the above 0 100 16

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 0 100 13
2019 Financial management 0 100 11
2019 None of the above 0 100 17
2018 Compliance, inspection and enforcement 9 91 53

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Federal regulators 13 87 40

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 41 59 39
2019 Compliance, inspection and enforcement 44 56 46
2019 Security 59 41 13
2019 Administration and operations 51 49 27
2019 Financial management 43 57 11
2019 Policy 56 44 24
2019 None of the above 70 30 17
2018 Federal regulators 44 56 40
2018 Compliance, inspection and enforcement 46 54 53
2018 Security 37 63 15
2018 Administration and operations 24 76 20
2018 Policy 55 45 29
2018 None of the above 45 55 16

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 0 100 38
2019 None of the above 0 100 14
2018 Security 0 100 12
2018 None of the above 0 100 16

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Federal regulators 21 79 35
2018 Administration and operations 25 75 20
2018 Policy 18 82 26

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 14
2018 Compliance, inspection and enforcement 0 100 45
2018 Policy 0 100 26
2018 None of the above 0 100 16

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 0 100 38
2019 Human resources 0 100 10
2019 None of the above 0 100 14
2018 Compliance, inspection and enforcement 0 100 45
2018 Security 0 100 12
2018 Administration and operations 0 100 20
2018 Policy 0 100 26
2018 None of the above 0 100 16

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 0 100 38
2019 None of the above 0 100 14
2018 Security 0 100 12
2018 Financial management 0 100 11
2018 Policy 0 100 26

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Human resources 0 100 10
2019 None of the above 0 100 14
2018 Policy 0 100 26
2018 None of the above 0 100 16

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Human resources 0 100 10
2019 None of the above 0 100 14
2018 Policy 23 77 26
2018 None of the above 0 100 16

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 14
2018 Compliance, inspection and enforcement 11 89 45
2018 Administration and operations 0 100 20
2018 Financial management 0 100 11
2018 Policy 0 100 26

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 14
2018 Compliance, inspection and enforcement 11 89 45
2018 Security 0 100 12
2018 Financial management 0 100 11

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 23 77 38
2018 Federal regulators 17 83 35
2018 Compliance, inspection and enforcement 39 61 45
2018 Policy 22 78 26
2018 None of the above 37 63 16

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Human resources 0 100 10
2018 Security 0 100 12
2018 Policy 0 100 26

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 38 62 38
2018 Federal regulators 34 66 35
2018 Compliance, inspection and enforcement 46 54 45
2018 Administration and operations 33 67 20
2018 Financial management 47 53 11
2018 Policy 18 82 26
2018 None of the above 59 41 16

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 0 100 38
2019 Human resources 0 100 10
2018 Compliance, inspection and enforcement 0 100 45
2018 Security 0 100 12
2018 Financial management 0 100 11
2018 Policy 0 100 26

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 64 36 38
2019 Human resources 50 50 10
2018 Federal regulators 61 39 35
2018 Compliance, inspection and enforcement 61 39 45
2018 Security 41 59 12
2018 Administration and operations 51 49 20
2018 Financial management 53 47 11
2018 Policy 61 39 26

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Human resources 0 100 10
2018 Financial management 0 100 11
2018 Policy 0 100 26

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 13 87 38
2018 Compliance, inspection and enforcement 13 87 45
2018 Financial management 0 100 11
2018 None of the above 32 68 16

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 11 89 59
2019 Federal regulators 11 89 519
2019 Compliance, inspection and enforcement 9 91 609
2019 Communications or public affairs 7 93 106
2019 Security 9 91 169
2019 Science and technology 7 93 100
2019 Administration and operations 8 92 484
2019 Human resources 8 92 192
2019 Financial management 6 94 182
2019 Procurement 0 100 26
2019 Information management 14 86 89
2019 Information technology 4 96 162
2019 Internal audit 0 100 17
2019 Data sciences 11 89 52
2019 Policy 9 91 391
2019 None of the above 9 91 265

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 18 18 14 5 1 38 7 64 12 59
2019 Federal regulators 15 13 27 4 4 30 7 44 14 521
2019 Compliance, inspection and enforcement 17 16 22 4 6 29 7 51 15 610
2019 Communications or public affairs 12 6 23 5 2 46 7 38 14 106
2019 Access to information and privacy 16 11 13 7 18 35 0 42 38 20
2019 Security 14 17 24 3 6 29 6 48 14 169
2019 Science and technology 14 14 21 5 2 37 7 50 13 100
2019 Legal services 37 12 21 0 0 17 13 70 0 18
2019 Administration and operations 23 16 20 2 4 26 9 60 9 486
2019 Human resources 24 20 19 1 3 27 7 66 6 190
2019 Financial management 19 16 19 3 3 31 10 59 9 180
2019 Procurement 23 10 30 0 0 33 3 53 0 26
2019 Real property 7 8 28 5 5 40 7 28 19 39
2019 Materiel management 45 13 20 4 0 9 9 70 5 14
2019 Information management 27 6 19 5 5 27 11 54 16 91
2019 Information technology 24 16 16 1 2 32 9 69 4 161
2019 Internal audit 37 6 15 0 0 37 6 74 0 17
2019 Evaluation 8 28 0 5 0 58 0 87 13 21
2019 Data sciences 12 7 20 2 8 36 16 39 20 52
2019 Policy 15 12 19 3 3 40 7 52 11 391
2019 Project management 16 13 25 4 1 33 8 49 8 155
2019 Other services to the public 22 12 24 0 6 27 8 54 10 62
2019 None of the above 16 17 20 4 4 30 8 54 14 265
2018 Client contact centre 13 16 24 0 4 37 6 51 7 36
2018 Federal regulators 15 17 29 4 5 25 5 45 13 512
2018 Compliance, inspection and enforcement 15 20 27 2 6 27 3 50 12 623
2018 Communications or public affairs 9 18 34 5 2 22 11 39 10 105
2018 Access to information and privacy 5 13 23 18 0 42 0 30 30 19
2018 Security 21 16 29 4 6 18 6 49 13 156
2018 Science and technology 17 11 19 5 2 36 10 52 14 85
2018 Legal services 36 9 18 0 0 32 5 71 0 15
2018 Administration and operations 21 17 26 4 1 26 5 56 7 435
2018 Human resources 30 20 16 4 1 24 5 71 7 194
2018 Financial management 23 19 16 3 1 35 4 69 6 191
2018 Procurement 27 13 19 0 0 31 10 68 0 24
2018 Real property 25 19 12 2 0 33 9 75 4 38
2018 Information management 18 20 28 5 1 22 5 53 8 78
2018 Information technology 23 19 19 1 2 27 9 66 4 139
2018 Internal audit 25 7 14 0 0 37 16 69 0 28
2018 Evaluation 17 16 11 6 0 42 8 66 11 24
2018 Data sciences 13 5 15 2 5 48 12 45 18 36
2018 Policy 13 12 24 2 2 39 7 47 8 379
2018 Project management 16 15 22 4 1 36 6 54 8 163
2018 Other services to the public 23 19 29 0 0 27 2 59 0 50
2018 None of the above 19 14 27 1 6 26 6 49 11 229
2017 Client contact centre 11 24 23 2 0 34 5 59 3 61
2017 Federal regulators 14 17 24 4 3 31 8 50 12 576
2017 Compliance, inspection and enforcement 18 19 23 3 4 28 5 55 11 689
2017 Communications or public affairs 10 14 14 2 2 51 8 58 9 106
2017 Access to information and privacy 18 25 38 0 0 12 7 53 0 16
2017 Security 18 18 22 5 4 22 10 54 14 161
2017 Science and technology 13 7 28 6 2 37 8 37 13 110
2017 Legal services 6 0 30 0 0 52 12 17 0 17
2017 Administration and operations 18 18 20 3 3 28 8 58 10 542
2017 Human resources 21 17 21 1 1 32 7 63 3 161
2017 Financial management 20 22 11 2 1 34 10 75 5 195
2017 Procurement 25 9 24 5 0 28 9 55 7 21
2017 Real property 11 19 25 0 0 36 8 55 0 36
2017 Information management 15 14 27 1 2 31 10 49 5 93
2017 Information technology 21 24 20 0 1 21 12 68 2 148
2017 Internal audit 20 11 14 0 0 45 9 69 0 20
2017 Evaluation 6 14 9 0 5 57 9 59 14 21
2017 Data sciences 14 13 13 10 3 46 3 51 24 39
2017 Policy 12 13 18 2 1 47 7 54 8 309
2017 Project management 14 14 23 2 0 37 9 53 4 148
2017 Other services to the public 20 20 19 4 4 25 7 60 12 71
2017 None of the above 13 18 24 2 3 32 8 52 8 284
2014 Client contact centre 3 21 22 3 3 37 9 46 13 57
2014 Federal regulators 13 12 24 3 5 36 7 44 14 565
2014 Compliance, inspection and enforcement 15 18 20 2 6 33 6 54 14 574
2014 Communications or public affairs 15 9 19 1 3 41 12 51 9 107
2014 Access to information and privacy 11 16 15 0 5 42 10 57 11 19
2014 Security 14 18 25 2 6 26 9 49 12 207
2014 Science and technology 14 15 19 3 3 38 7 54 11 105
2014 Legal services 14 14 6 0 0 59 6 83 0 15
2014 Administration and operations 17 17 20 2 3 33 8 57 9 538
2014 Human resources 24 19 12 2 2 36 7 73 7 166
2014 Financial management 21 17 18 2 2 33 7 63 7 170
2014 Procurement 26 10 13 0 5 42 4 66 9 23
2014 Real property 16 14 20 0 2 40 8 58 4 50
2014 Materiel management 22 11 38 0 10 19 0 41 12 10
2014 Information management 21 13 17 4 2 34 9 60 10 108
2014 Information technology 25 15 18 2 1 27 12 66 5 130
2014 Internal audit 21 9 17 0 6 46 0 57 11 22
2014 Evaluation 18 3 18 6 3 38 14 43 20 29
2014 Other services to the public 21 14 29 5 3 23 5 48 11 80
2014 None of the above 12 12 25 3 3 36 8 43 12 431

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 27 28 15 5 0 22 2 73 7 59
2019 Federal regulators 31 27 21 5 4 11 2 66 10 518
2019 Compliance, inspection and enforcement 34 27 19 6 5 9 1 68 12 609
2019 Communications or public affairs 25 31 21 4 2 17 0 68 7 106
2019 Access to information and privacy 29 14 18 7 11 22 0 55 23 20
2019 Security 28 33 16 5 3 13 2 71 10 169
2019 Science and technology 29 25 24 4 2 14 2 64 8 100
2019 Legal services 42 26 21 0 0 4 8 76 0 18
2019 Administration and operations 39 28 17 3 2 9 2 75 6 485
2019 Human resources 44 30 10 1 3 11 1 84 5 190
2019 Financial management 34 31 13 3 3 15 2 78 7 180
2019 Procurement 33 28 32 0 0 7 0 66 0 26
2019 Real property 22 31 13 5 5 24 0 70 13 39
2019 Materiel management 71 4 15 4 0 5 0 80 5 14
2019 Information management 32 27 17 5 4 14 2 70 11 91
2019 Information technology 39 32 13 1 2 12 1 82 3 162
2019 Internal audit 33 20 0 11 0 31 6 83 17 17
2019 Evaluation 29 41 5 5 0 20 0 87 7 21
2019 Data sciences 31 15 18 3 7 25 0 62 13 52
2019 Policy 32 27 16 4 3 18 0 72 8 390
2019 Project management 30 29 24 3 1 12 1 68 4 155
2019 Other services to the public 39 20 14 3 5 13 5 73 10 62
2019 None of the above 27 27 18 6 4 16 1 67 12 263
2018 Client contact centre 28 29 15 0 0 28 0 79 0 36
2018 Federal regulators 25 31 23 6 4 9 1 63 11 515
2018 Compliance, inspection and enforcement 25 33 22 4 5 9 0 65 10 623
2018 Communications or public affairs 22 35 27 6 1 8 1 63 7 105
2018 Access to information and privacy 23 23 25 5 5 18 0 57 13 18
2018 Security 34 28 22 4 5 7 1 67 9 157
2018 Science and technology 27 24 24 6 2 15 0 61 11 85
2018 Legal services 46 22 5 0 0 28 0 94 0 15
2018 Administration and operations 34 27 20 4 1 12 2 71 5 433
2018 Human resources 40 30 14 4 0 10 0 79 5 193
2018 Financial management 36 27 13 2 2 18 1 79 5 191
2018 Procurement 47 24 16 7 0 7 0 76 7 24
2018 Real property 44 31 12 2 0 11 0 84 3 38
2018 Information management 33 27 24 6 1 7 1 66 8 79
2018 Information technology 36 27 18 1 3 13 1 74 4 138
2018 Internal audit 31 31 14 0 3 10 10 78 4 28
2018 Evaluation 22 33 27 3 0 14 0 64 4 24
2018 Data sciences 24 26 7 7 2 27 7 74 15 36
2018 Policy 28 28 19 4 3 15 2 68 8 379
2018 Project management 33 30 18 2 2 14 1 74 5 160
2018 Other services to the public 34 19 25 2 0 20 0 67 2 50
2018 None of the above 31 21 25 3 5 14 2 62 9 229
2017 Client contact centre 26 34 21 0 0 17 2 74 0 61
2017 Federal regulators 28 31 21 5 3 11 2 67 9 574
2017 Compliance, inspection and enforcement 30 33 19 4 3 10 1 71 8 689
2017 Communications or public affairs 23 31 13 1 0 29 3 80 1 106
2017 Access to information and privacy 24 45 25 0 0 6 0 74 0 16
2017 Security 29 30 16 7 4 13 1 68 13 159
2017 Science and technology 25 32 23 5 3 12 0 65 9 110
2017 Legal services 24 18 30 0 0 28 0 59 0 17
2017 Administration and operations 30 31 19 3 3 11 2 71 8 542
2017 Human resources 36 31 20 2 1 10 1 75 3 161
2017 Financial management 36 31 11 2 1 16 4 83 4 194
2017 Procurement 25 28 24 5 0 14 5 65 6 21
2017 Real property 27 34 22 0 0 14 3 73 0 36
2017 Information management 23 35 18 3 2 16 3 71 6 93
2017 Information technology 34 33 17 1 2 11 1 76 4 148
2017 Internal audit 41 16 19 5 0 15 4 71 6 20
2017 Evaluation 25 23 9 0 5 34 4 78 8 21
2017 Data sciences 31 31 13 10 3 13 0 71 14 39
2017 Policy 24 29 15 3 1 26 2 73 6 310
2017 Project management 28 26 18 4 1 18 5 70 6 148
2017 Other services to the public 34 29 19 0 7 11 0 70 8 71
2017 None of the above 19 29 22 3 3 18 5 63 8 282
2014 Client contact centre 14 36 19 7 0 22 2 66 9 57
2014 Federal regulators 25 26 22 5 5 15 3 61 12 565
2014 Compliance, inspection and enforcement 26 30 19 3 5 16 1 67 10 573
2014 Communications or public affairs 25 26 20 3 2 21 4 67 7 108
2014 Access to information and privacy 32 31 10 5 0 16 5 80 7 19
2014 Security 23 33 22 2 6 10 5 65 9 205
2014 Science and technology 27 21 26 4 3 19 0 60 9 105
2014 Legal services 40 21 7 0 0 32 0 89 0 15
2014 Administration and operations 30 28 19 2 2 17 2 71 5 537
2014 Human resources 33 30 15 2 2 17 1 77 5 166
2014 Financial management 36 30 14 2 2 14 2 78 4 170
2014 Procurement 39 27 13 0 0 21 0 83 0 23
2014 Real property 24 34 12 2 0 26 2 81 3 50
2014 Materiel management 22 37 31 0 10 0 0 59 10 10
2014 Information management 34 19 19 5 1 19 2 68 8 108
2014 Information technology 39 27 15 2 0 15 3 80 2 130
2014 Internal audit 45 17 23 0 6 9 0 69 6 22
2014 Evaluation 28 23 18 7 0 21 4 67 9 29
2014 Other services to the public 26 30 23 4 1 15 0 67 6 80
2014 None of the above 21 29 22 4 3 19 3 64 8 433

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 15 85 59
2019 Federal regulators 15 85 521
2019 Compliance, inspection and enforcement 14 86 611
2019 Communications or public affairs 22 78 105
2019 Access to information and privacy 43 57 20
2019 Security 18 82 168
2019 Science and technology 13 87 100
2019 Legal services 16 84 18
2019 Administration and operations 15 85 485
2019 Human resources 17 83 191
2019 Financial management 14 86 182
2019 Procurement 7 93 25
2019 Real property 27 73 39
2019 Materiel management 11 89 14
2019 Information management 17 83 91
2019 Information technology 13 87 161
2019 Internal audit 27 73 17
2019 Evaluation 21 79 21
2019 Data sciences 20 80 52
2019 Policy 13 87 391
2019 Project management 11 89 155
2019 Other services to the public 14 86 62
2019 None of the above 12 88 265
2017 Client contact centre 16 84 61
2017 Federal regulators 14 86 576
2017 Compliance, inspection and enforcement 13 87 688
2017 Communications or public affairs 21 79 106
2017 Security 9 91 158
2017 Science and technology 8 92 109
2017 Administration and operations 15 85 540
2017 Human resources 21 79 161
2017 Financial management 16 84 195
2017 Real property 17 83 36
2017 Information management 13 87 93
2017 Information technology 12 88 147
2017 Data sciences 18 82 39
2017 Policy 11 89 310
2017 Project management 21 79 148
2017 Other services to the public 22 78 71
2017 None of the above 14 86 283
2014 Client contact centre 14 86 57
2014 Federal regulators 12 88 563
2014 Compliance, inspection and enforcement 12 88 573
2014 Communications or public affairs 15 85 107
2014 Security 19 81 207
2014 Science and technology 11 89 105
2014 Administration and operations 17 83 537
2014 Human resources 16 84 166
2014 Financial management 10 90 170
2014 Procurement 22 78 23
2014 Real property 17 83 50
2014 Materiel management 62 38 10
2014 Information management 8 92 108
2014 Information technology 10 90 130
2014 Other services to the public 11 89 79
2014 None of the above 11 89 433

Question 80. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 74 26 81
2019 Compliance, inspection and enforcement 68 32 89
2019 Communications or public affairs 85 15 23
2019 Security 77 23 29
2019 Science and technology 66 34 13
2019 Administration and operations 79 21 72
2019 Human resources 94 6 32
2019 Financial management 85 15 26
2019 Real property 91 9 10
2019 Information management 81 19 15
2019 Information technology 95 5 21
2019 Data sciences 58 42 12
2019 Policy 73 27 49
2019 Project management 80 20 17
2019 None of the above 79 21 32
2017 Client contact centre 80 20 10
2017 Federal regulators 70 30 83
2017 Compliance, inspection and enforcement 66 34 91
2017 Communications or public affairs 92 8 23
2017 Security 80 20 14
2017 Administration and operations 81 19 79
2017 Human resources 76 24 33
2017 Financial management 84 16 31
2017 Information management 67 33 12
2017 Information technology 89 11 18
2017 Policy 74 26 35
2017 Project management 82 18 30
2017 Other services to the public 67 33 16
2017 None of the above 74 26 40
2014 Federal regulators 70 30 67
2014 Compliance, inspection and enforcement 65 35 68
2014 Communications or public affairs 70 30 16
2014 Security 70 30 40
2014 Science and technology 66 34 12
2014 Administration and operations 77 23 91
2014 Human resources 81 19 26
2014 Financial management 81 19 17
2014 Information technology 70 30 13
2014 None of the above 69 31 50

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Federal regulators 41 31 5 10 7 4 2 77 18 60
2019 Compliance, inspection and enforcement 53 24 8 10 5 0 0 77 15 61
2019 Communications or public affairs 35 35 15 10 5 0 0 70 15 20
2019 Security 40 40 16 4 0 0 0 80 4 23
2019 Administration and operations 46 40 5 4 1 2 2 89 6 56
2019 Human resources 51 22 10 14 3 0 0 73 17 30
2019 Financial management 47 35 0 9 9 0 0 82 18 22
2019 Information management 51 29 10 10 0 0 0 80 10 12
2019 Information technology 22 45 4 9 19 0 0 67 29 20
2019 Policy 54 34 10 3 0 0 0 87 3 36
2019 Project management 57 36 7 0 0 0 0 93 0 14
2019 None of the above 47 38 5 7 4 0 0 85 10 25
2017 Federal regulators 45 38 7 9 2 0 0 83 10 58
2017 Compliance, inspection and enforcement 53 32 5 6 2 2 0 87 9 60
2017 Communications or public affairs 50 46 0 4 0 0 0 96 4 21
2017 Security 55 36 9 0 0 0 0 91 0 11
2017 Administration and operations 47 35 11 8 0 0 0 82 8 65
2017 Human resources 59 25 4 8 4 0 0 84 11 25
2017 Financial management 58 27 4 11 0 0 0 85 11 26
2017 Information technology 32 38 13 18 0 0 0 70 18 16
2017 Policy 49 36 7 0 8 0 0 85 8 26
2017 Project management 60 24 8 9 0 0 0 84 9 25
2017 Other services to the public 55 26 11 8 0 0 0 81 8 11
2017 None of the above 52 34 4 7 3 0 0 86 10 30
2014 Federal regulators 28 45 19 4 2 0 2 74 7 47
2014 Compliance, inspection and enforcement 43 38 9 5 2 2 0 83 7 44
2014 Communications or public affairs 46 45 9 0 0 0 0 91 0 11
2014 Security 39 43 4 11 4 0 0 82 14 28
2014 Administration and operations 73 16 1 6 2 0 1 91 8 70
2014 Human resources 59 28 4 4 0 4 0 91 4 21
2014 Financial management 61 20 6 0 0 0 13 93 0 14
2014 None of the above 57 23 3 6 3 6 2 87 9 35
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 61 18 13 5 3 0 0 79 8 59
2019 Federal regulators 57 23 10 4 5 1 1 81 9 521
2019 Compliance, inspection and enforcement 61 22 7 4 5 0 0 84 8 610
2019 Communications or public affairs 50 34 7 2 3 3 1 87 5 106
2019 Access to information and privacy 49 19 9 0 16 0 7 73 18 19
2019 Security 55 23 14 3 5 0 0 78 8 169
2019 Science and technology 63 24 6 3 3 1 0 88 6 100
2019 Legal services 96 0 4 0 0 0 0 96 0 18
2019 Administration and operations 65 18 9 4 3 0 0 83 7 487
2019 Human resources 69 19 4 2 5 1 0 89 7 192
2019 Financial management 68 20 7 1 3 1 0 90 4 181
2019 Procurement 76 13 0 7 0 4 0 93 7 26
2019 Real property 57 30 0 3 8 3 0 89 11 39
2019 Materiel management 64 29 6 0 0 0 0 94 0 14
2019 Information management 60 21 8 5 6 0 0 81 11 91
2019 Information technology 66 21 10 1 1 0 0 88 2 162
2019 Internal audit 60 6 9 15 6 5 0 69 22 17
2019 Evaluation 66 27 0 0 7 0 0 93 7 21
2019 Data sciences 72 13 2 3 6 3 0 88 10 52
2019 Policy 66 21 7 3 3 0 0 87 6 391
2019 Project management 67 18 8 5 2 0 0 85 6 155
2019 Other services to the public 61 16 8 0 13 2 0 79 13 61
2019 None of the above 59 17 11 3 8 3 0 78 11 266
2018 Client contact centre 56 20 9 0 5 11 0 85 5 36
2018 Federal regulators 54 25 11 4 5 0 0 80 9 515
2018 Compliance, inspection and enforcement 51 25 12 5 4 2 0 78 9 621
2018 Communications or public affairs 61 19 10 5 4 2 0 82 9 105
2018 Access to information and privacy 55 32 5 8 0 0 0 87 8 18
2018 Security 60 23 5 6 4 2 0 85 10 153
2018 Science and technology 55 29 12 1 4 0 0 83 5 84
2018 Legal services 70 20 5 5 0 0 0 90 5 14
2018 Administration and operations 59 24 8 3 5 1 0 84 8 434
2018 Human resources 67 18 7 4 2 1 0 86 6 193
2018 Financial management 56 28 8 3 3 1 0 86 6 192
2018 Procurement 67 14 7 4 7 0 0 82 11 23
2018 Real property 69 31 0 0 0 0 0 100 0 39
2018 Information management 40 44 4 6 1 2 2 88 7 79
2018 Information technology 61 25 8 2 3 2 0 87 5 139
2018 Internal audit 44 33 16 4 3 0 0 77 7 28
2018 Evaluation 61 39 0 0 0 0 0 100 0 23
2018 Data sciences 47 30 7 3 14 0 0 77 16 36
2018 Policy 61 23 6 6 2 1 0 86 8 381
2018 Project management 61 24 8 3 4 1 0 86 6 162
2018 Other services to the public 60 26 12 2 0 0 0 86 2 49
2018 None of the above 55 23 9 4 7 3 0 80 11 228
2017 Client contact centre 60 21 9 3 3 3 0 84 7 61
2017 Federal regulators 56 24 10 3 6 1 0 81 9 576
2017 Compliance, inspection and enforcement 55 25 10 5 3 1 0 82 8 687
2017 Communications or public affairs 70 18 6 1 3 2 0 90 4 106
2017 Access to information and privacy 69 19 6 0 6 0 0 88 6 16
2017 Security 54 25 9 6 4 1 1 81 10 160
2017 Science and technology 57 18 15 3 6 2 0 76 9 110
2017 Legal services 60 12 12 6 6 5 0 75 12 17
2017 Administration and operations 58 25 8 2 4 1 1 86 6 543
2017 Human resources 64 18 9 5 4 0 0 82 9 161
2017 Financial management 61 27 7 3 1 2 0 89 4 194
2017 Procurement 57 28 10 0 0 5 0 90 0 21
2017 Real property 50 39 6 3 0 3 0 91 3 36
2017 Information management 47 31 8 4 7 2 1 80 11 93
2017 Information technology 53 23 15 5 3 0 0 76 9 148
2017 Internal audit 74 17 0 5 0 5 0 95 5 20
2017 Evaluation 57 15 23 0 0 5 0 76 0 21
2017 Data sciences 57 26 5 5 7 0 0 83 12 39
2017 Policy 62 20 10 2 4 2 0 84 6 310
2017 Project management 62 18 11 5 3 1 0 81 8 148
2017 Other services to the public 47 30 11 5 4 2 0 78 10 71
2017 None of the above 50 27 12 6 3 2 0 79 9 283

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Federal regulators 15 43 15 13 7 3 4 62 21 132
2019 Compliance, inspection and enforcement 8 49 20 15 6 0 2 58 22 134
2019 Communications or public affairs 32 38 17 8 0 4 0 73 9 23
2019 Security 13 41 26 13 5 2 0 54 19 46
2019 Science and technology 24 35 12 18 3 3 3 64 23 31
2019 Administration and operations 21 44 16 14 1 5 0 68 15 103
2019 Human resources 27 53 8 8 0 2 2 83 9 48
2019 Financial management 18 52 14 11 0 1 4 74 12 73
2019 Real property 14 57 14 16 0 0 0 70 16 14
2019 Information management 22 28 15 29 7 0 0 50 35 14
2019 Information technology 23 46 18 7 2 4 0 71 9 53
2019 Policy 18 37 18 15 4 5 3 60 21 115
2019 Project management 18 43 10 15 6 2 6 67 22 49
2019 Other services to the public 38 43 11 0 8 0 0 81 8 10
2019 None of the above 11 36 18 15 12 7 2 51 29 70

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 26 45 15 1 4 9 0 78 6 59
2019 Federal regulators 23 37 20 10 6 4 0 62 17 516
2019 Compliance, inspection and enforcement 27 39 19 7 5 3 0 68 13 609
2019 Communications or public affairs 21 45 15 14 3 3 0 68 17 105
2019 Access to information and privacy 17 26 21 20 12 5 0 45 34 19
2019 Security 19 44 20 9 5 4 0 65 14 168
2019 Science and technology 17 43 16 14 2 7 0 65 18 99
2019 Legal services 49 37 9 5 0 0 0 86 5 18
2019 Administration and operations 34 36 15 8 3 3 0 72 12 483
2019 Human resources 35 35 18 5 2 4 0 73 8 192
2019 Financial management 29 38 17 7 2 7 0 72 10 181
2019 Procurement 32 39 13 6 10 0 0 71 16 26
2019 Real property 20 46 13 11 3 8 0 72 15 39
2019 Materiel management 39 29 11 9 4 9 0 74 14 14
2019 Information management 29 36 22 6 2 5 0 68 9 90
2019 Information technology 27 42 19 4 4 4 0 72 8 160
2019 Internal audit 27 26 16 11 5 15 0 63 18 17
2019 Evaluation 12 58 5 6 4 14 0 82 11 21
2019 Data sciences 18 15 27 20 16 3 2 34 38 52
2019 Policy 24 40 16 13 4 3 0 66 17 390
2019 Project management 22 44 19 11 4 1 0 66 15 155
2019 Other services to the public 34 22 25 8 7 5 0 58 15 61
2019 None of the above 19 32 24 12 8 5 0 54 21 265
2018 Client contact centre 29 29 22 4 7 8 0 64 12 37
2018 Federal regulators 21 37 25 9 5 3 0 60 15 514
2018 Compliance, inspection and enforcement 20 44 22 8 3 3 0 66 11 621
2018 Communications or public affairs 17 44 21 12 4 2 0 62 16 105
2018 Access to information and privacy 10 13 41 19 13 5 0 23 34 19
2018 Security 28 33 20 9 6 4 1 64 16 156
2018 Science and technology 23 30 23 14 3 6 0 57 18 85
2018 Legal services 18 45 13 0 5 19 0 78 6 15
2018 Administration and operations 29 39 15 9 3 3 0 71 13 436
2018 Human resources 33 36 16 7 4 3 0 71 12 193
2018 Financial management 35 43 14 4 2 2 0 80 6 190
2018 Procurement 50 33 4 0 10 4 0 86 11 24
2018 Real property 36 43 11 6 0 4 0 82 6 39
2018 Information management 21 41 29 4 3 3 0 63 7 79
2018 Information technology 31 40 18 3 1 6 1 76 5 137
2018 Internal audit 25 28 33 0 3 11 0 60 4 28
2018 Evaluation 25 42 29 0 0 5 0 69 0 24
2018 Data sciences 16 42 23 15 3 3 0 59 17 35
2018 Policy 18 43 19 12 3 5 0 64 16 381
2018 Project management 23 38 21 12 0 5 0 64 13 161
2018 Other services to the public 27 23 25 8 8 9 0 56 17 51
2018 None of the above 18 30 24 10 11 6 1 52 23 229
2017 Client contact centre 18 24 27 13 7 11 0 48 22 61
2017 Federal regulators 14 35 21 10 11 8 0 54 23 576
2017 Compliance, inspection and enforcement 17 36 23 12 6 6 0 57 19 688
2017 Communications or public affairs 18 25 25 14 5 14 1 49 21 106
2017 Access to information and privacy 18 38 26 6 12 0 0 56 18 16
2017 Security 14 35 24 11 8 8 0 54 20 161
2017 Science and technology 11 30 25 18 6 11 0 46 27 110
2017 Legal services 24 24 24 6 6 16 0 57 14 17
2017 Administration and operations 21 35 19 9 8 9 0 62 18 541
2017 Human resources 18 34 20 9 9 9 0 58 20 161
2017 Financial management 21 41 19 8 3 7 0 67 12 195
2017 Procurement 25 24 19 14 14 5 0 51 30 21
2017 Real property 16 42 11 19 8 3 0 60 29 36
2017 Information management 18 39 20 8 7 9 0 62 17 93
2017 Information technology 14 33 25 13 5 10 0 53 20 148
2017 Internal audit 27 23 35 5 4 6 0 53 9 20
2017 Evaluation 9 29 24 19 5 13 0 45 27 21
2017 Data sciences 10 31 18 15 10 15 0 48 30 39
2017 Policy 10 32 23 14 7 12 1 48 25 310
2017 Project management 17 30 23 18 4 8 0 51 24 148
2017 Other services to the public 16 36 19 12 9 8 0 57 23 71
2017 None of the above 12 26 27 12 9 12 2 44 25 282

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 24 41 21 10 3 1 0 66 13 59
2019 Federal regulators 20 31 20 17 10 2 0 52 28 520
2019 Compliance, inspection and enforcement 24 34 20 12 8 2 0 59 21 612
2019 Communications or public affairs 19 34 28 13 6 1 0 53 18 105
2019 Access to information and privacy 18 27 9 15 31 0 0 45 46 20
2019 Security 14 43 16 15 10 2 0 58 25 169
2019 Science and technology 17 46 20 11 5 1 0 64 16 100
2019 Legal services 53 29 9 9 0 0 0 82 9 18
2019 Administration and operations 30 34 17 12 5 2 0 65 17 484
2019 Human resources 32 40 14 10 3 1 0 73 13 190
2019 Financial management 29 43 18 3 4 3 0 74 7 181
2019 Procurement 32 39 13 13 3 0 0 71 16 26
2019 Real property 26 43 15 5 5 5 0 74 10 39
2019 Materiel management 34 26 32 4 4 0 0 59 9 14
2019 Information management 28 35 25 6 3 2 0 64 10 91
2019 Information technology 22 45 17 10 3 3 0 69 13 160
2019 Internal audit 43 15 11 15 5 11 0 66 22 17
2019 Evaluation 24 60 8 0 0 7 0 91 0 21
2019 Data sciences 23 32 16 13 12 5 0 57 26 52
2019 Policy 26 37 18 9 7 2 0 65 17 391
2019 Project management 23 34 19 16 5 2 1 58 22 155
2019 Other services to the public 33 25 13 17 12 0 0 58 29 62
2019 None of the above 19 36 21 10 10 3 0 57 21 265
2018 Client contact centre 26 32 25 6 8 2 0 60 14 36
2018 Federal regulators 19 37 18 15 10 2 0 56 25 515
2018 Compliance, inspection and enforcement 18 37 20 13 9 2 0 56 23 623
2018 Communications or public affairs 17 40 20 14 5 4 0 59 20 104
2018 Access to information and privacy 17 31 29 15 8 0 0 49 22 19
2018 Security 25 35 19 8 10 4 0 63 18 157
2018 Science and technology 25 40 21 9 5 0 0 65 14 85
2018 Legal services 9 69 9 5 5 5 0 81 9 15
2018 Administration and operations 27 33 19 14 5 3 0 62 19 437
2018 Human resources 35 36 18 5 4 2 0 72 9 194
2018 Financial management 32 43 12 6 5 2 0 77 11 190
2018 Procurement 43 27 23 0 4 4 0 73 4 24
2018 Real property 30 43 18 3 2 4 0 76 6 39
2018 Information management 20 44 23 8 4 2 0 64 12 79
2018 Information technology 27 39 23 6 4 1 1 67 10 139
2018 Internal audit 24 50 7 7 3 8 0 82 11 28
2018 Evaluation 51 33 3 13 0 0 0 84 13 24
2018 Data sciences 17 38 28 9 7 0 0 55 17 36
2018 Policy 24 38 19 11 5 2 0 63 17 380
2018 Project management 26 41 13 15 2 2 1 69 18 162
2018 Other services to the public 19 31 29 13 2 6 0 53 16 51
2018 None of the above 21 34 20 9 13 3 1 57 23 228
2017 Client contact centre 18 40 17 13 5 7 0 62 20 61
2017 Federal regulators 16 37 18 16 11 2 0 54 27 575
2017 Compliance, inspection and enforcement 18 39 21 14 8 1 0 57 22 689
2017 Communications or public affairs 16 45 23 9 4 2 0 62 14 104
2017 Access to information and privacy 18 39 6 25 12 0 0 57 37 16
2017 Security 16 33 24 12 13 2 0 49 26 159
2017 Science and technology 16 37 22 15 9 2 0 54 24 110
2017 Legal services 12 48 18 6 6 10 0 67 13 17
2017 Administration and operations 21 37 18 12 8 3 0 60 20 542
2017 Human resources 21 40 16 16 5 3 0 63 21 161
2017 Financial management 21 51 14 10 3 2 0 73 13 194
2017 Procurement 20 33 28 10 5 5 0 56 15 21
2017 Real property 13 51 22 11 3 0 0 64 14 36
2017 Information management 14 46 17 13 5 4 1 63 19 93
2017 Information technology 14 40 23 13 9 1 1 55 22 148
2017 Internal audit 22 58 11 9 0 0 0 80 9 20
2017 Evaluation 20 24 15 28 5 9 0 48 35 21
2017 Data sciences 5 40 18 18 10 8 0 49 31 38
2017 Policy 17 39 18 14 6 6 0 60 21 309
2017 Project management 12 43 18 15 7 5 0 58 23 148
2017 Other services to the public 23 35 14 12 13 4 0 60 26 71
2017 None of the above 12 35 22 16 9 4 0 50 27 281

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 25 35 9 8 20 1 2 62 29 59
2019 Federal regulators 21 27 19 12 19 0 1 49 31 521
2019 Compliance, inspection and enforcement 20 26 21 15 18 0 0 46 33 610
2019 Communications or public affairs 25 20 23 10 21 0 0 46 31 106
2019 Access to information and privacy 29 38 13 20 0 0 0 66 20 20
2019 Security 24 25 17 15 19 0 1 49 34 168
2019 Science and technology 28 36 11 12 13 0 1 64 25 100
2019 Legal services 33 5 21 17 16 0 8 41 37 18
2019 Administration and operations 23 27 23 10 15 0 2 52 25 485
2019 Human resources 28 24 19 11 15 0 2 54 27 192
2019 Financial management 27 23 21 8 20 0 1 50 28 181
2019 Procurement 26 20 23 7 20 0 4 48 28 25
2019 Real property 22 30 15 17 15 0 0 52 33 39
2019 Materiel management 16 39 31 4 9 0 0 56 13 14
2019 Information management 22 27 26 15 9 0 0 49 24 91
2019 Information technology 31 28 22 9 8 1 1 61 17 162
2019 Internal audit 33 27 20 0 14 0 6 64 15 17
2019 Evaluation 37 28 22 0 13 0 0 65 13 21
2019 Data sciences 25 25 16 16 17 2 0 50 33 52
2019 Policy 17 28 21 13 21 0 0 45 34 392
2019 Project management 19 27 15 14 23 0 2 47 38 155
2019 Other services to the public 22 24 17 20 17 0 0 46 37 62
2019 None of the above 17 24 22 15 20 1 2 41 36 265
2018 Client contact centre 21 23 20 17 19 0 0 44 36 34
2018 Federal regulators 18 24 25 15 17 0 1 42 33 518
2018 Compliance, inspection and enforcement 18 26 22 15 18 0 1 44 33 623
2018 Communications or public affairs 15 29 24 13 14 0 4 46 29 105
2018 Access to information and privacy 10 32 27 22 10 0 0 42 31 19
2018 Security 26 19 26 8 20 1 1 45 29 157
2018 Science and technology 20 26 23 11 18 1 1 46 30 85
2018 Legal services 35 22 9 5 28 0 0 58 33 15
2018 Administration and operations 23 23 24 15 15 0 1 46 30 434
2018 Human resources 23 23 23 12 17 0 1 46 30 194
2018 Financial management 23 29 23 10 12 0 2 54 22 190
2018 Procurement 28 33 4 9 19 0 7 66 30 23
2018 Real property 17 22 29 19 12 0 2 39 31 39
2018 Information management 25 23 25 14 12 2 0 49 26 79
2018 Information technology 37 28 17 8 7 0 3 67 15 138
2018 Internal audit 25 13 29 23 10 0 0 38 33 28
2018 Evaluation 12 46 15 10 16 0 0 59 26 24
2018 Data sciences 23 27 19 10 22 0 0 50 32 36
2018 Policy 25 27 19 12 17 0 1 52 29 382
2018 Project management 15 29 20 14 22 0 0 44 36 163
2018 Other services to the public 15 24 19 13 27 0 2 40 41 50
2018 None of the above 17 20 22 18 20 1 2 38 40 227
2017 Client contact centre 30 22 18 10 15 0 5 55 26 61
2017 Federal regulators 25 30 22 11 10 0 1 55 22 575
2017 Compliance, inspection and enforcement 30 29 17 11 11 0 1 60 22 688
2017 Communications or public affairs 23 23 25 13 14 0 3 46 28 106
2017 Access to information and privacy 32 32 18 12 0 0 6 67 13 16
2017 Security 28 29 19 11 11 0 2 58 23 161
2017 Science and technology 25 31 18 13 12 1 0 57 25 110
2017 Legal services 24 35 24 12 5 0 0 59 16 17
2017 Administration and operations 28 24 19 13 13 0 4 53 27 540
2017 Human resources 22 26 22 13 14 0 2 49 28 160
2017 Financial management 29 25 20 10 11 1 4 57 21 193
2017 Procurement 42 10 11 21 5 0 10 59 29 19
2017 Real property 30 17 31 8 11 0 3 48 20 36
2017 Information management 31 21 16 14 10 4 5 56 26 91
2017 Information technology 34 27 19 7 13 1 0 61 19 147
2017 Internal audit 46 24 30 0 0 0 0 70 0 20
2017 Evaluation 39 23 20 19 0 0 0 61 19 21
2017 Data sciences 23 29 20 10 16 0 3 53 26 39
2017 Policy 29 30 17 12 11 0 1 60 23 308
2017 Project management 21 25 25 16 10 0 3 47 27 147
2017 Other services to the public 25 24 21 8 16 1 4 51 26 71
2017 None of the above 28 21 18 13 15 0 4 51 30 282

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 21 26 22 13 14 1 2 49 28 59
2019 Federal regulators 19 23 28 17 13 0 0 42 30 519
2019 Compliance, inspection and enforcement 16 34 26 12 11 0 0 51 23 610
2019 Communications or public affairs 12 29 28 20 10 0 0 41 31 105
2019 Access to information and privacy 7 15 24 11 42 0 0 23 53 20
2019 Security 15 38 21 14 12 0 0 53 26 168
2019 Science and technology 12 28 30 18 10 0 1 41 28 99
2019 Legal services 28 26 37 9 0 0 0 54 9 18
2019 Administration and operations 27 31 24 9 9 0 1 58 17 484
2019 Human resources 23 22 28 17 9 0 1 46 26 191
2019 Financial management 19 30 23 17 11 0 0 49 28 180
2019 Procurement 32 34 10 13 7 0 4 69 21 26
2019 Real property 15 27 31 18 7 2 0 43 26 39
2019 Materiel management 42 29 17 0 13 0 0 71 13 14
2019 Information management 33 25 19 16 5 0 1 59 22 91
2019 Information technology 15 27 26 19 13 0 0 42 32 162
2019 Internal audit 46 22 26 0 6 0 0 68 6 17
2019 Evaluation 37 35 19 9 0 0 0 72 9 21
2019 Data sciences 15 28 33 12 13 0 0 43 24 52
2019 Policy 18 35 30 11 6 0 0 53 17 391
2019 Project management 16 32 25 16 9 1 1 49 26 155
2019 Other services to the public 22 37 13 17 11 0 0 59 28 62
2019 None of the above 27 27 21 15 8 0 1 55 24 266
2018 Client contact centre 10 24 29 21 17 0 0 33 37 35
2018 Federal regulators 12 25 28 22 13 0 0 37 35 518
2018 Compliance, inspection and enforcement 15 28 30 14 12 0 0 43 27 625
2018 Communications or public affairs 10 27 36 13 12 0 1 38 26 105
2018 Access to information and privacy 8 27 14 18 34 0 0 35 52 19
2018 Security 22 28 24 13 11 1 2 51 25 157
2018 Science and technology 14 30 29 11 16 0 0 44 27 84
2018 Legal services 31 27 32 5 5 0 0 58 10 15
2018 Administration and operations 18 28 32 13 8 0 1 47 21 434
2018 Human resources 9 26 31 22 11 0 1 35 33 194
2018 Financial management 12 33 24 17 13 0 0 46 30 192
2018 Procurement 24 43 11 18 4 0 0 67 21 24
2018 Real property 21 27 26 18 8 0 0 48 27 38
2018 Information management 25 30 18 21 2 0 4 57 24 79
2018 Information technology 17 29 26 16 12 0 1 46 28 138
2018 Internal audit 16 36 38 3 7 0 0 52 10 28
2018 Evaluation 31 32 14 18 4 0 0 63 23 24
2018 Data sciences 10 22 32 29 6 0 0 33 36 36
2018 Policy 18 28 29 16 9 0 0 45 26 382
2018 Project management 18 28 27 18 9 0 0 46 27 163
2018 Other services to the public 11 29 26 12 22 0 0 40 34 51
2018 None of the above 21 27 25 15 9 1 2 49 25 227
2017 Client contact centre 18 18 26 23 15 0 0 36 38 61
2017 Federal regulators 15 26 28 16 15 0 0 41 31 574
2017 Compliance, inspection and enforcement 14 30 26 16 13 0 0 44 29 687
2017 Communications or public affairs 12 34 27 15 9 1 1 47 25 105
2017 Access to information and privacy 6 12 32 32 18 0 0 18 50 16
2017 Security 19 30 25 15 9 1 1 50 25 160
2017 Science and technology 19 26 27 15 12 1 0 46 27 110
2017 Legal services 29 24 35 6 6 0 0 53 12 17
2017 Administration and operations 23 24 26 15 9 0 2 49 25 539
2017 Human resources 11 24 24 20 19 1 1 36 40 160
2017 Financial management 15 32 26 16 10 0 1 47 27 195
2017 Procurement 20 24 33 14 5 0 5 45 20 21
2017 Real property 19 30 25 17 8 0 0 49 25 36
2017 Information management 25 30 21 18 3 1 1 57 22 93
2017 Information technology 16 33 27 16 8 1 0 49 24 147
2017 Internal audit 22 41 14 19 5 0 0 63 23 20
2017 Evaluation 39 38 9 9 5 0 0 77 14 21
2017 Data sciences 15 26 25 33 0 0 0 41 33 39
2017 Policy 12 30 30 18 10 0 0 42 28 310
2017 Project management 16 31 28 21 5 0 0 46 26 148
2017 Other services to the public 19 29 23 15 12 0 3 48 28 71
2017 None of the above 22 26 25 16 7 1 3 50 25 283

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 30 33 13 12 7 1 4 66 20 59
2019 Federal regulators 27 31 21 12 8 0 1 59 20 520
2019 Compliance, inspection and enforcement 28 35 21 9 6 0 1 64 15 610
2019 Communications or public affairs 17 33 20 19 11 0 0 50 30 104
2019 Access to information and privacy 0 29 36 9 26 0 0 29 35 19
2019 Security 26 35 22 10 6 0 1 62 16 167
2019 Science and technology 22 35 25 9 8 0 1 58 17 100
2019 Legal services 40 25 27 0 0 0 8 71 0 18
2019 Administration and operations 36 32 17 7 7 0 2 69 14 478
2019 Human resources 28 36 25 8 2 0 0 64 10 191
2019 Financial management 22 30 25 13 8 0 1 53 22 179
2019 Procurement 20 46 13 7 10 0 4 69 17 26
2019 Real property 35 28 28 5 2 2 0 64 7 39
2019 Materiel management 29 47 24 0 0 0 0 76 0 14
2019 Information management 42 23 22 10 2 0 1 65 12 91
2019 Information technology 30 24 28 9 9 0 1 54 17 162
2019 Internal audit 40 27 27 0 6 0 0 68 6 17
2019 Evaluation 36 46 9 8 0 0 0 83 8 21
2019 Data sciences 30 21 23 13 13 0 0 51 26 52
2019 Policy 21 36 23 12 8 0 0 57 20 390
2019 Project management 22 33 19 15 9 1 2 56 25 154
2019 Other services to the public 28 34 13 18 5 0 1 63 23 61
2019 None of the above 33 29 20 10 6 0 2 63 16 266
2018 Client contact centre 22 24 24 11 13 0 8 49 25 35
2018 Federal regulators 17 30 30 12 9 1 1 48 21 514
2018 Compliance, inspection and enforcement 26 31 23 13 6 0 1 57 19 620
2018 Communications or public affairs 14 30 29 17 8 0 2 44 26 102
2018 Access to information and privacy 8 36 10 27 19 0 0 44 47 19
2018 Security 32 31 16 8 9 1 3 65 18 157
2018 Science and technology 14 39 24 6 16 0 0 53 22 84
2018 Legal services 37 40 19 5 0 0 0 77 5 15
2018 Administration and operations 24 33 26 10 5 0 2 58 16 436
2018 Human resources 21 29 29 13 7 0 2 50 21 194
2018 Financial management 16 34 24 14 12 1 0 50 26 191
2018 Procurement 26 42 11 18 4 0 0 67 21 24
2018 Real property 10 58 16 9 8 0 0 67 17 39
2018 Information management 37 25 23 9 2 0 5 65 11 79
2018 Information technology 25 28 27 13 7 0 0 54 20 137
2018 Internal audit 28 35 24 0 13 0 0 63 13 28
2018 Evaluation 51 29 10 0 10 0 0 80 10 24
2018 Data sciences 20 30 23 14 14 0 0 50 27 36
2018 Policy 21 29 27 15 9 0 0 49 23 381
2018 Project management 23 30 29 13 5 0 1 53 18 163
2018 Other services to the public 15 39 26 11 9 0 0 54 20 51
2018 None of the above 25 33 18 14 8 1 2 59 22 225
2017 Client contact centre 23 21 30 18 7 0 2 45 25 61
2017 Federal regulators 23 33 22 12 9 0 1 57 21 573
2017 Compliance, inspection and enforcement 24 32 21 13 8 1 1 58 21 684
2017 Communications or public affairs 19 24 36 11 9 0 1 44 20 106
2017 Access to information and privacy 6 18 38 26 12 0 0 24 38 16
2017 Security 24 35 19 10 8 2 1 61 19 159
2017 Science and technology 17 33 23 16 9 2 0 51 26 110
2017 Legal services 47 24 12 12 0 5 0 75 13 17
2017 Administration and operations 29 29 19 13 7 0 3 60 20 540
2017 Human resources 16 26 29 15 12 1 1 43 27 161
2017 Financial management 17 36 24 12 9 1 3 55 21 195
2017 Procurement 24 24 9 24 10 0 9 53 37 21
2017 Real property 19 33 34 9 6 0 0 52 14 36
2017 Information management 29 30 22 11 4 3 1 62 16 92
2017 Information technology 22 28 29 10 10 0 2 51 19 146
2017 Internal audit 22 49 14 9 0 6 0 75 10 20
2017 Evaluation 34 52 0 14 0 0 0 86 14 21
2017 Data sciences 19 28 26 21 7 0 0 46 28 39
2017 Policy 17 29 25 19 10 0 0 46 29 310
2017 Project management 18 34 26 16 5 1 1 52 21 148
2017 Other services to the public 31 33 18 8 7 0 3 65 16 70
2017 None of the above 27 24 24 15 6 1 3 53 22 282

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 28 17 20 15 17 0 2 46 33 59
2019 Federal regulators 17 23 23 19 17 1 1 41 36 518
2019 Compliance, inspection and enforcement 20 26 23 15 14 1 1 47 30 608
2019 Communications or public affairs 25 27 21 10 15 0 3 53 26 106
2019 Access to information and privacy 0 27 7 24 42 0 0 27 66 20
2019 Security 17 27 24 13 18 0 1 45 31 167
2019 Science and technology 24 25 14 20 13 1 2 51 34 98
2019 Legal services 40 18 21 0 9 0 12 66 11 18
2019 Administration and operations 31 25 20 12 10 1 2 57 22 485
2019 Human resources 24 28 22 13 13 0 0 52 26 191
2019 Financial management 21 30 24 14 11 1 0 52 25 179
2019 Procurement 32 44 3 7 10 0 4 79 17 26
2019 Real property 22 33 20 20 3 2 0 56 23 39
2019 Materiel management 51 22 11 0 17 0 0 72 17 14
2019 Information management 28 29 15 16 12 0 1 57 28 90
2019 Information technology 11 28 24 16 20 1 1 39 36 160
2019 Internal audit 42 11 32 15 0 0 0 53 15 17
2019 Evaluation 54 38 8 0 0 0 0 92 0 21
2019 Data sciences 26 21 23 15 11 0 3 49 27 52
2019 Policy 26 30 25 12 5 0 2 57 18 388
2019 Project management 23 32 22 12 11 1 1 55 23 153
2019 Other services to the public 23 19 19 16 23 0 0 42 39 61
2019 None of the above 31 23 19 12 12 1 3 56 24 264
2018 Client contact centre 19 15 21 21 20 0 4 35 43 35
2018 Federal regulators 15 26 23 19 15 1 1 42 34 512
2018 Compliance, inspection and enforcement 18 25 27 14 15 0 1 43 29 624
2018 Communications or public affairs 19 21 25 20 14 0 1 40 34 105
2018 Access to information and privacy 4 27 8 22 39 0 0 31 61 19
2018 Security 23 23 20 16 15 1 3 47 32 156
2018 Science and technology 23 23 31 11 11 0 1 47 22 84
2018 Legal services 9 43 14 9 20 0 5 55 30 14
2018 Administration and operations 22 29 22 15 10 1 2 53 25 436
2018 Human resources 20 28 24 13 14 1 1 49 27 193
2018 Financial management 21 29 21 16 10 0 3 51 27 190
2018 Procurement 33 19 15 22 7 5 0 54 31 24
2018 Real property 14 34 16 13 20 0 2 49 34 39
2018 Information management 29 23 18 19 5 1 4 55 26 79
2018 Information technology 11 30 24 22 11 1 0 42 34 138
2018 Internal audit 25 26 24 12 7 0 6 55 19 28
2018 Evaluation 18 32 31 9 10 0 0 50 19 24
2018 Data sciences 15 32 25 19 9 0 0 48 28 35
2018 Policy 24 26 28 15 6 1 0 51 21 380
2018 Project management 19 31 23 18 8 0 1 51 26 163
2018 Other services to the public 13 25 19 16 24 0 2 39 42 51
2018 None of the above 24 22 19 17 15 1 2 47 33 228
2017 Client contact centre 23 17 21 20 20 0 0 39 40 61
2017 Federal regulators 18 22 23 16 19 1 1 41 36 577
2017 Compliance, inspection and enforcement 20 25 19 17 17 1 1 46 34 688
2017 Communications or public affairs 22 26 18 18 13 2 1 50 32 106
2017 Access to information and privacy 12 0 18 39 31 0 0 12 70 16
2017 Security 18 20 23 20 16 1 2 39 37 159
2017 Science and technology 17 24 27 20 10 2 1 42 30 110
2017 Legal services 35 24 12 6 18 5 0 63 25 17
2017 Administration and operations 23 24 21 13 14 0 4 50 28 538
2017 Human resources 15 20 24 20 19 1 1 36 40 161
2017 Financial management 18 29 23 16 7 2 5 50 25 195
2017 Procurement 6 28 28 19 15 0 5 36 35 21
2017 Real property 27 19 9 34 8 0 3 48 43 36
2017 Information management 26 18 13 18 19 4 2 47 39 92
2017 Information technology 13 31 19 23 13 1 0 44 36 147
2017 Internal audit 21 44 20 0 9 6 0 69 10 20
2017 Evaluation 34 28 23 9 6 0 0 62 15 21
2017 Data sciences 19 24 21 32 3 0 0 44 35 37
2017 Policy 20 25 24 19 11 1 0 45 30 310
2017 Project management 15 30 25 20 8 1 1 46 29 148
2017 Other services to the public 13 29 11 28 17 1 0 43 46 71
2017 None of the above 23 17 23 18 15 2 2 42 34 282

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 68 13 7 1 1 0 9 89 3 58
2019 Federal regulators 48 28 11 5 4 0 4 79 9 513
2019 Compliance, inspection and enforcement 51 29 10 3 4 0 3 83 7 611
2019 Communications or public affairs 35 30 19 8 6 0 1 66 15 106
2019 Access to information and privacy 43 29 4 11 13 0 0 72 24 20
2019 Security 49 31 10 3 4 0 3 82 7 168
2019 Science and technology 43 32 11 7 4 0 3 77 11 100
2019 Legal services 52 36 4 0 0 0 8 95 0 18
2019 Administration and operations 60 18 10 3 2 0 6 84 6 484
2019 Human resources 55 24 10 3 2 0 6 84 5 191
2019 Financial management 44 30 15 6 4 0 2 75 10 181
2019 Procurement 62 10 3 10 7 0 8 78 18 26
2019 Real property 48 40 0 5 2 2 3 92 8 39
2019 Materiel management 64 17 19 0 0 0 0 81 0 14
2019 Information management 64 16 8 4 3 0 5 85 7 91
2019 Information technology 55 21 12 5 3 0 3 79 8 160
2019 Internal audit 56 38 6 0 0 0 0 94 0 17
2019 Evaluation 74 17 4 0 0 0 5 96 0 21
2019 Data sciences 61 16 15 0 3 0 5 81 3 52
2019 Policy 42 30 14 8 4 0 2 74 12 390
2019 Project management 50 24 13 7 2 1 2 77 9 154
2019 Other services to the public 51 25 11 7 1 0 5 80 9 62
2019 None of the above 49 21 14 6 4 1 5 74 11 266
2018 Client contact centre 47 20 8 0 0 0 26 89 0 35
2018 Federal regulators 44 28 16 3 4 1 3 76 7 515
2018 Compliance, inspection and enforcement 47 30 14 5 2 0 3 79 7 620
2018 Communications or public affairs 38 26 14 7 9 0 6 69 16 105
2018 Access to information and privacy 56 24 10 5 0 0 5 85 5 19
2018 Security 53 23 10 4 3 1 7 82 7 157
2018 Science and technology 36 30 12 8 9 0 4 69 18 85
2018 Legal services 58 33 5 0 0 0 5 95 0 15
2018 Administration and operations 50 25 10 4 2 1 9 82 6 432
2018 Human resources 48 25 12 4 4 0 7 79 8 193
2018 Financial management 41 28 17 8 4 1 2 71 12 192
2018 Procurement 65 15 15 0 0 0 5 84 0 23
2018 Real property 46 23 17 2 5 0 6 74 8 39
2018 Information management 57 16 5 4 3 3 13 86 8 78
2018 Information technology 49 24 16 5 2 0 5 76 7 136
2018 Internal audit 56 16 18 0 0 0 9 80 0 28
2018 Evaluation 57 30 4 0 0 0 9 95 0 24
2018 Data sciences 42 25 20 0 6 0 7 72 7 36
2018 Policy 39 28 17 10 5 0 2 68 15 379
2018 Project management 40 30 15 7 4 0 4 72 12 163
2018 Other services to the public 41 32 15 9 2 0 2 74 11 51
2018 None of the above 42 26 15 7 4 1 5 73 11 226
2017 Client contact centre 41 20 16 7 3 0 13 70 11 61
2017 Federal regulators 42 31 13 4 4 1 4 78 8 574
2017 Compliance, inspection and enforcement 47 30 12 4 3 0 4 81 7 685
2017 Communications or public affairs 44 23 16 5 8 1 5 70 13 106
2017 Access to information and privacy 38 25 12 6 6 0 12 72 14 16
2017 Security 51 24 9 6 3 1 7 81 9 160
2017 Science and technology 46 23 14 7 5 1 4 72 13 110
2017 Legal services 48 36 17 0 0 0 0 83 0 17
2017 Administration and operations 44 22 11 5 3 1 15 78 9 535
2017 Human resources 36 21 11 6 7 1 18 70 16 161
2017 Financial management 39 28 12 5 5 0 12 75 11 194
2017 Procurement 47 19 5 0 5 0 24 88 6 21
2017 Real property 44 28 14 6 3 0 6 76 9 36
2017 Information management 50 19 8 4 1 4 13 84 7 91
2017 Information technology 51 27 9 4 3 1 5 83 7 147
2017 Internal audit 62 18 5 0 0 6 9 94 0 20
2017 Evaluation 66 20 5 0 0 5 5 95 0 21
2017 Data sciences 36 31 18 8 0 0 8 72 8 39
2017 Policy 28 37 18 9 5 0 3 67 14 310
2017 Project management 44 30 8 6 3 1 7 81 10 148
2017 Other services to the public 36 38 6 5 4 1 9 83 11 71
2017 None of the above 44 25 14 5 4 1 6 75 10 279

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 49 21 16 7 6 0 2 71 13 58
2019 Federal regulators 33 32 19 6 8 0 1 66 14 518
2019 Compliance, inspection and enforcement 35 33 18 8 5 0 1 69 13 611
2019 Communications or public affairs 22 33 24 11 9 0 1 55 21 106
2019 Access to information and privacy 35 26 16 9 13 0 0 61 23 19
2019 Security 36 34 12 11 7 0 0 70 18 169
2019 Science and technology 24 31 27 9 9 0 0 55 19 100
2019 Legal services 50 22 28 0 0 0 0 72 0 18
2019 Administration and operations 42 29 14 7 6 0 2 72 14 485
2019 Human resources 40 26 18 9 6 0 1 67 15 192
2019 Financial management 32 31 19 10 7 0 0 64 17 180
2019 Procurement 53 13 13 10 7 0 4 69 17 26
2019 Real property 28 33 18 13 9 0 0 61 21 39
2019 Materiel management 38 43 6 13 0 0 0 81 13 14
2019 Information management 44 21 20 9 5 0 0 65 15 89
2019 Information technology 33 32 20 6 7 0 1 66 14 161
2019 Internal audit 48 21 11 11 9 0 0 69 21 17
2019 Evaluation 47 40 13 0 0 0 0 87 0 21
2019 Data sciences 33 28 21 10 8 0 0 61 18 52
2019 Policy 25 32 23 10 10 0 0 57 21 389
2019 Project management 27 32 22 13 5 1 1 59 19 155
2019 Other services to the public 38 11 19 22 10 0 0 49 32 62
2019 None of the above 34 26 20 9 8 0 2 62 17 266
2018 Client contact centre 26 31 32 9 0 2 0 58 9 35
2018 Federal regulators 28 31 21 10 9 0 0 60 19 517
2018 Compliance, inspection and enforcement 33 32 21 7 6 0 0 65 13 624
2018 Communications or public affairs 23 28 27 12 10 0 0 51 23 105
2018 Access to information and privacy 22 31 29 5 13 0 0 53 18 19
2018 Security 49 26 13 7 4 1 1 75 11 156
2018 Science and technology 19 35 22 14 10 0 0 54 24 84
2018 Legal services 42 35 5 0 13 0 5 81 14 15
2018 Administration and operations 35 28 20 8 7 1 1 64 15 436
2018 Human resources 35 27 22 10 5 0 0 62 16 193
2018 Financial management 28 31 22 14 4 1 0 60 18 191
2018 Procurement 52 19 15 7 4 0 4 74 11 24
2018 Real property 17 51 13 9 6 0 4 71 16 39
2018 Information management 44 23 16 8 6 0 3 69 15 79
2018 Information technology 36 32 18 10 5 0 0 68 15 138
2018 Internal audit 46 35 12 7 0 0 0 81 7 28
2018 Evaluation 40 43 17 0 0 0 0 83 0 24
2018 Data sciences 27 24 24 11 11 0 2 53 23 36
2018 Policy 27 29 23 12 9 0 0 56 21 380
2018 Project management 29 26 22 14 8 0 1 56 22 163
2018 Other services to the public 31 19 20 19 11 0 0 50 30 51
2018 None of the above 31 27 21 10 8 0 2 60 19 228
2017 Client contact centre 31 23 26 15 5 0 0 54 20 61
2017 Federal regulators 32 34 18 9 6 0 1 66 16 575
2017 Compliance, inspection and enforcement 33 33 21 8 5 0 0 66 12 687
2017 Communications or public affairs 27 31 21 14 6 0 0 59 21 106
2017 Access to information and privacy 27 33 13 21 6 0 0 60 27 15
2017 Security 33 36 14 9 6 0 1 70 16 159
2017 Science and technology 27 28 26 9 9 1 1 56 17 109
2017 Legal services 41 24 16 12 6 0 0 65 18 17
2017 Administration and operations 34 26 20 9 8 0 2 61 18 541
2017 Human resources 28 30 23 11 7 1 1 59 18 161
2017 Financial management 28 35 19 12 4 0 2 64 16 194
2017 Procurement 39 33 14 9 5 0 0 72 14 21
2017 Real property 30 28 31 8 3 0 0 58 11 36
2017 Information management 37 29 12 13 7 1 1 67 21 92
2017 Information technology 35 34 15 9 7 0 0 69 16 148
2017 Internal audit 32 45 19 5 0 0 0 77 5 20
2017 Evaluation 35 42 19 5 0 0 0 77 5 21
2017 Data sciences 23 36 21 13 5 3 0 61 18 39
2017 Policy 23 29 22 20 6 0 0 53 26 310
2017 Project management 32 32 15 15 5 1 0 65 20 147
2017 Other services to the public 30 35 16 11 7 0 0 65 18 70
2017 None of the above 28 33 21 11 6 1 1 62 17 283

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 42 21 13 6 14 1 2 66 21 57
2019 Federal regulators 22 40 21 10 7 0 1 62 17 516
2019 Compliance, inspection and enforcement 28 35 20 10 6 0 1 64 16 612
2019 Communications or public affairs 23 31 29 11 6 0 1 54 17 105
2019 Access to information and privacy 20 38 18 9 11 0 4 60 21 20
2019 Security 27 36 20 10 6 1 1 64 16 167
2019 Science and technology 27 42 17 9 4 1 0 69 13 99
2019 Legal services 55 23 18 0 5 0 0 78 5 17
2019 Administration and operations 36 39 14 5 4 0 1 76 10 485
2019 Human resources 36 35 18 5 2 1 2 74 8 189
2019 Financial management 27 40 23 5 3 1 1 69 8 180
2019 Procurement 44 30 7 13 7 0 0 74 20 26
2019 Real property 22 54 15 3 5 2 0 78 7 39
2019 Materiel management 42 35 19 0 4 0 0 77 4 14
2019 Information management 27 47 18 4 4 0 0 74 9 91
2019 Information technology 30 39 17 8 5 1 1 70 14 161
2019 Internal audit 42 27 0 20 5 0 6 73 27 17
2019 Evaluation 31 60 8 0 0 0 0 92 0 21
2019 Data sciences 31 37 12 5 15 0 0 68 20 51
2019 Policy 27 39 20 9 6 0 0 66 15 391
2019 Project management 23 38 21 12 4 1 1 62 17 154
2019 Other services to the public 43 21 23 7 6 0 0 64 14 62
2019 None of the above 32 36 17 7 5 2 2 70 12 263
2018 Client contact centre 11 29 33 15 0 5 8 46 17 36
2018 Federal regulators 17 37 26 13 6 1 1 55 19 516
2018 Compliance, inspection and enforcement 20 37 26 11 5 0 1 58 16 625
2018 Communications or public affairs 15 42 30 7 5 0 1 57 12 105
2018 Access to information and privacy 31 25 20 5 13 5 0 59 19 18
2018 Security 27 36 21 5 7 1 3 66 12 156
2018 Science and technology 23 41 22 8 6 0 0 64 14 85
2018 Legal services 50 22 10 0 0 9 9 88 0 15
2018 Administration and operations 33 34 22 7 2 1 1 68 9 436
2018 Human resources 24 39 22 8 3 2 2 66 11 193
2018 Financial management 25 37 19 12 5 1 2 63 17 190
2018 Procurement 28 39 13 4 11 0 5 71 16 23
2018 Real property 33 36 16 13 2 0 0 69 15 39
2018 Information management 26 43 19 7 0 3 2 72 8 78
2018 Information technology 31 36 18 10 4 1 1 67 14 138
2018 Internal audit 29 36 22 3 7 0 3 67 10 28
2018 Evaluation 24 40 15 10 6 5 0 67 16 23
2018 Data sciences 16 34 23 17 7 2 0 52 25 36
2018 Policy 24 39 23 9 4 0 0 63 13 379
2018 Project management 24 37 25 9 4 0 1 61 13 161
2018 Other services to the public 28 37 19 9 7 0 0 65 16 51
2018 None of the above 29 32 18 10 8 1 2 63 19 226
2017 Client contact centre 29 30 20 17 0 2 2 62 17 61
2017 Federal regulators 21 36 23 12 6 1 1 58 19 574
2017 Compliance, inspection and enforcement 22 36 23 12 5 1 1 59 18 685
2017 Communications or public affairs 31 34 20 6 4 4 0 68 11 105
2017 Access to information and privacy 34 40 7 7 13 0 0 74 20 15
2017 Security 30 32 16 15 5 1 1 63 21 159
2017 Science and technology 26 35 20 13 3 2 1 62 17 109
2017 Legal services 59 12 17 12 0 0 0 71 12 17
2017 Administration and operations 34 34 18 7 3 1 3 70 11 540
2017 Human resources 28 33 24 7 6 1 2 63 13 161
2017 Financial management 34 34 21 6 2 0 3 70 9 194
2017 Procurement 24 52 9 10 5 0 0 76 15 21
2017 Real property 35 25 25 6 8 0 0 61 14 36
2017 Information management 34 23 18 14 6 3 1 60 21 92
2017 Information technology 27 33 19 11 7 0 2 62 19 148
2017 Internal audit 61 20 14 5 0 0 0 81 5 20
2017 Evaluation 48 23 20 9 0 0 0 71 9 21
2017 Data sciences 20 44 20 13 0 0 3 66 13 39
2017 Policy 24 39 22 11 3 1 0 63 15 310
2017 Project management 20 45 23 7 4 1 1 66 11 147
2017 Other services to the public 39 20 21 10 9 0 1 60 19 70
2017 None of the above 28 30 22 11 5 2 2 61 17 281

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 41 25 10 9 12 1 2 68 22 58
2019 Federal regulators 16 35 23 15 10 0 1 51 26 518
2019 Compliance, inspection and enforcement 20 35 23 14 8 0 0 55 21 608
2019 Communications or public affairs 13 28 32 18 9 1 0 42 26 104
2019 Access to information and privacy 15 26 34 9 16 0 0 42 24 20
2019 Security 17 34 25 14 9 1 1 51 23 166
2019 Science and technology 18 44 17 12 8 0 1 63 20 99
2019 Legal services 41 29 14 12 4 0 0 70 16 18
2019 Administration and operations 32 34 19 9 5 0 1 66 15 486
2019 Human resources 26 34 25 9 3 1 2 62 12 189
2019 Financial management 24 37 25 10 4 0 0 61 14 182
2019 Procurement 35 35 10 13 7 0 0 70 20 26
2019 Real property 22 41 23 10 2 2 0 64 13 39
2019 Materiel management 29 48 19 4 0 0 0 77 4 14
2019 Information management 28 32 29 6 5 0 0 60 10 91
2019 Information technology 20 34 22 14 9 0 1 54 24 162
2019 Internal audit 57 16 11 6 6 0 6 77 12 17
2019 Evaluation 21 55 15 9 0 0 0 76 9 21
2019 Data sciences 18 23 36 7 16 0 0 41 23 52
2019 Policy 24 35 25 10 5 0 0 60 16 391
2019 Project management 16 34 25 19 6 1 0 50 25 154
2019 Other services to the public 26 32 21 17 3 0 1 58 20 62
2019 None of the above 26 31 18 13 8 1 2 59 22 265
2018 Client contact centre 12 31 32 16 0 2 8 47 18 36
2018 Federal regulators 11 33 23 22 11 1 0 45 33 516
2018 Compliance, inspection and enforcement 16 33 28 13 7 1 1 51 21 626
2018 Communications or public affairs 16 37 29 10 6 1 1 55 16 104
2018 Access to information and privacy 24 14 29 15 13 5 0 41 29 19
2018 Security 24 34 25 9 6 1 2 59 15 156
2018 Science and technology 20 41 23 9 6 0 1 62 15 85
2018 Legal services 40 41 14 0 0 0 5 85 0 15
2018 Administration and operations 24 36 21 12 5 1 1 61 17 436
2018 Human resources 21 35 28 12 2 0 1 57 15 193
2018 Financial management 20 31 28 13 6 2 1 52 19 190
2018 Procurement 23 39 23 11 4 0 0 62 14 24
2018 Real property 14 43 25 16 3 0 0 56 19 39
2018 Information management 41 22 18 11 2 0 8 68 13 79
2018 Information technology 21 33 25 16 5 0 0 54 21 138
2018 Internal audit 25 36 26 7 3 0 3 63 11 28
2018 Evaluation 31 22 26 16 0 5 0 56 16 23
2018 Data sciences 19 37 23 14 7 0 0 55 21 36
2018 Policy 20 31 28 15 5 1 0 52 20 380
2018 Project management 20 31 32 10 5 0 1 52 15 161
2018 Other services to the public 24 43 13 7 13 0 0 67 20 51
2018 None of the above 23 32 19 13 10 1 1 56 24 227
2017 Client contact centre 33 25 18 15 6 3 0 59 22 61
2017 Federal regulators 16 32 23 18 10 1 0 48 29 573
2017 Compliance, inspection and enforcement 16 35 24 16 8 0 1 52 24 687
2017 Communications or public affairs 18 34 30 12 3 2 0 53 16 106
2017 Access to information and privacy 13 26 35 13 13 0 0 39 26 15
2017 Security 19 31 27 9 11 1 2 52 20 158
2017 Science and technology 18 35 20 16 8 2 1 55 25 109
2017 Legal services 71 17 12 0 0 0 0 88 0 17
2017 Administration and operations 27 31 21 12 5 1 3 60 18 540
2017 Human resources 20 31 26 14 8 0 1 51 22 161
2017 Financial management 25 32 25 10 4 1 3 59 15 194
2017 Procurement 26 39 25 5 5 0 0 65 10 20
2017 Real property 28 33 17 17 6 0 0 60 23 36
2017 Information management 30 22 21 16 9 1 2 53 25 92
2017 Information technology 16 36 22 14 11 0 0 53 25 148
2017 Internal audit 31 43 11 5 5 6 0 79 10 20
2017 Evaluation 44 24 14 14 0 4 0 71 15 21
2017 Data sciences 13 39 20 15 10 3 0 53 26 39
2017 Policy 18 35 28 13 6 0 0 53 18 310
2017 Project management 17 36 29 12 5 1 0 54 17 147
2017 Other services to the public 33 16 28 12 8 0 3 50 21 70
2017 None of the above 24 28 24 13 7 2 2 54 21 282

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 42 27 7 10 10 1 2 72 21 58
2019 Federal regulators 19 34 22 15 9 0 1 54 25 518
2019 Compliance, inspection and enforcement 26 33 21 13 7 0 1 59 20 610
2019 Communications or public affairs 22 34 24 15 5 0 1 56 20 105
2019 Access to information and privacy 24 31 18 13 13 0 0 55 26 20
2019 Security 29 26 20 14 10 1 1 56 24 166
2019 Science and technology 25 42 16 11 5 1 0 68 16 99
2019 Legal services 34 38 24 0 4 0 0 72 4 18
2019 Administration and operations 35 35 15 9 5 0 1 70 15 482
2019 Human resources 33 34 20 10 1 0 2 68 12 188
2019 Financial management 32 33 22 8 5 0 0 65 14 181
2019 Procurement 31 39 20 3 7 0 0 70 10 26
2019 Real property 24 33 25 10 7 0 0 58 17 39
2019 Materiel management 26 26 25 13 11 0 0 51 24 14
2019 Information management 31 34 24 4 7 0 0 65 11 91
2019 Information technology 23 34 24 11 7 0 1 57 18 162
2019 Internal audit 38 11 21 15 11 0 6 51 27 17
2019 Evaluation 35 56 9 0 0 0 0 91 0 21
2019 Data sciences 17 28 28 10 18 0 0 45 28 52
2019 Policy 23 32 22 14 9 0 0 55 23 389
2019 Project management 18 33 25 14 8 0 1 52 23 154
2019 Other services to the public 34 28 16 11 11 0 0 62 22 62
2019 None of the above 32 30 20 8 9 0 0 63 17 266
2018 Client contact centre 22 26 16 20 0 7 8 57 24 35
2018 Federal regulators 16 34 22 17 10 0 1 51 27 515
2018 Compliance, inspection and enforcement 19 34 25 14 8 0 0 53 22 625
2018 Communications or public affairs 18 41 23 7 10 0 2 60 17 105
2018 Access to information and privacy 14 32 37 0 13 5 0 48 13 19
2018 Security 26 33 21 9 7 1 2 62 16 156
2018 Science and technology 18 43 20 13 5 0 1 61 18 85
2018 Legal services 45 31 10 9 0 0 5 80 9 15
2018 Administration and operations 29 34 22 9 5 1 1 64 14 433
2018 Human resources 32 34 19 10 3 0 1 67 14 192
2018 Financial management 24 34 20 15 6 1 1 58 21 189
2018 Procurement 30 37 9 17 7 0 0 67 24 24
2018 Real property 19 44 23 9 6 0 0 63 14 39
2018 Information management 31 32 21 14 2 1 0 64 16 79
2018 Information technology 25 35 19 16 5 0 0 60 21 138
2018 Internal audit 29 47 17 0 3 0 3 79 3 28
2018 Evaluation 21 35 24 10 6 5 0 59 16 23
2018 Data sciences 22 18 20 28 12 0 0 40 40 36
2018 Policy 19 32 28 14 7 0 0 51 20 379
2018 Project management 24 31 23 15 6 0 1 56 21 161
2018 Other services to the public 45 27 9 9 9 0 0 72 19 50
2018 None of the above 29 29 20 13 9 0 1 58 22 227
2017 Client contact centre 31 39 15 5 8 2 0 71 14 61
2017 Federal regulators 19 37 20 14 10 1 0 56 23 575
2017 Compliance, inspection and enforcement 21 35 21 13 8 0 1 57 22 686
2017 Communications or public affairs 26 37 24 8 5 0 0 63 13 106
2017 Access to information and privacy 26 34 21 13 6 0 0 60 20 15
2017 Security 21 31 19 15 11 0 3 54 27 159
2017 Science and technology 27 32 20 13 5 1 1 61 19 109
2017 Legal services 48 30 16 6 0 0 0 77 6 17
2017 Administration and operations 30 33 18 9 6 1 2 65 16 541
2017 Human resources 30 32 19 12 4 1 2 63 17 161
2017 Financial management 28 31 26 9 3 1 2 60 12 194
2017 Procurement 34 47 10 5 5 0 0 81 10 21
2017 Real property 37 20 23 11 6 0 3 59 18 35
2017 Information management 27 29 25 8 8 1 1 58 16 93
2017 Information technology 23 34 22 9 9 1 1 58 19 148
2017 Internal audit 27 59 0 0 14 0 0 86 14 20
2017 Evaluation 50 23 23 4 0 0 0 72 4 21
2017 Data sciences 18 29 15 26 13 0 0 47 38 39
2017 Policy 19 30 27 13 9 1 0 50 23 310
2017 Project management 23 35 20 16 5 1 1 58 22 147
2017 Other services to the public 40 21 21 4 10 0 3 63 15 70
2017 None of the above 28 27 20 14 7 2 2 57 22 283

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 46 23 13 12 5 0 2 70 17 56
2019 Federal regulators 40 28 14 10 8 0 1 69 18 517
2019 Compliance, inspection and enforcement 42 30 14 9 5 0 1 72 14 611
2019 Communications or public affairs 43 26 16 11 2 1 1 70 13 105
2019 Access to information and privacy 36 20 16 18 11 0 0 55 29 20
2019 Security 40 27 15 11 6 0 1 68 17 167
2019 Science and technology 44 33 9 8 4 1 0 78 12 99
2019 Legal services 58 13 12 8 4 0 4 75 13 18
2019 Administration and operations 49 23 13 8 5 0 1 73 13 483
2019 Human resources 54 21 15 4 4 1 1 77 8 187
2019 Financial management 53 26 9 6 6 0 0 79 12 181
2019 Procurement 49 31 10 7 3 0 0 80 10 25
2019 Real property 43 28 13 8 7 2 0 72 15 39
2019 Materiel management 25 34 17 15 9 0 0 59 24 14
2019 Information management 47 29 10 11 4 0 0 76 14 91
2019 Information technology 46 27 14 4 7 0 1 74 11 161
2019 Internal audit 64 0 16 6 15 0 0 64 21 17
2019 Evaluation 44 44 5 7 0 0 0 88 7 21
2019 Data sciences 49 25 12 2 13 0 0 74 14 52
2019 Policy 47 30 15 6 3 0 0 77 9 390
2019 Project management 42 31 11 6 7 1 1 75 14 153
2019 Other services to the public 44 27 13 10 6 0 0 71 16 62
2019 None of the above 49 23 12 6 8 1 1 74 14 265

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 44 25 10 7 11 0 2 71 19 58
2019 Federal regulators 24 32 21 11 10 0 1 57 22 517
2019 Compliance, inspection and enforcement 24 30 23 13 8 0 1 55 21 607
2019 Communications or public affairs 29 36 22 8 4 0 1 66 12 105
2019 Access to information and privacy 33 36 13 7 7 4 0 72 14 20
2019 Security 30 34 18 10 8 0 1 64 18 166
2019 Science and technology 31 27 19 16 5 1 0 59 21 99
2019 Legal services 34 46 20 0 0 0 0 80 0 18
2019 Administration and operations 36 34 18 7 3 0 1 71 11 483
2019 Human resources 31 28 24 9 6 1 1 60 15 188
2019 Financial management 35 37 17 7 3 0 1 73 10 180
2019 Procurement 46 27 13 10 3 0 0 73 13 26
2019 Real property 29 33 25 10 3 0 0 63 13 39
2019 Materiel management 38 43 12 6 0 0 0 81 6 14
2019 Information management 43 34 13 7 2 0 1 78 9 90
2019 Information technology 26 37 17 13 6 0 1 64 19 162
2019 Internal audit 54 35 11 0 0 0 0 89 0 16
2019 Evaluation 27 50 19 4 0 0 0 77 4 20
2019 Data sciences 48 23 15 8 5 0 0 72 13 51
2019 Policy 36 30 21 7 4 0 1 67 12 390
2019 Project management 29 33 19 12 5 1 1 63 17 152
2019 Other services to the public 45 23 12 12 6 2 0 70 18 61
2019 None of the above 37 32 16 9 5 1 1 70 14 265
2018 Client contact centre 18 34 28 6 0 6 8 60 7 36
2018 Federal regulators 20 28 24 17 10 0 0 48 28 512
2018 Compliance, inspection and enforcement 19 31 25 14 9 0 1 51 24 621
2018 Communications or public affairs 28 34 21 11 6 0 0 62 17 104
2018 Access to information and privacy 9 30 29 10 18 5 0 41 29 19
2018 Security 27 35 18 9 7 1 3 65 16 154
2018 Science and technology 21 32 29 7 11 0 0 53 18 85
2018 Legal services 23 31 22 5 14 0 5 57 20 15
2018 Administration and operations 27 36 20 9 5 1 1 65 14 435
2018 Human resources 23 23 32 15 6 0 1 47 21 192
2018 Financial management 28 26 26 13 5 1 1 55 18 191
2018 Procurement 32 41 20 7 0 0 0 73 7 24
2018 Real property 27 28 28 9 8 0 0 55 17 39
2018 Information management 34 29 25 10 2 0 1 64 11 78
2018 Information technology 28 29 24 13 5 0 0 58 18 138
2018 Internal audit 15 30 33 14 5 0 3 46 20 28
2018 Evaluation 25 21 33 20 0 0 0 47 20 23
2018 Data sciences 24 29 37 7 2 0 0 53 10 36
2018 Policy 30 32 23 11 4 0 0 62 15 379
2018 Project management 24 32 25 14 4 0 1 57 18 161
2018 Other services to the public 32 29 20 10 9 0 0 62 19 51
2018 None of the above 28 33 15 14 7 0 2 63 22 224
2017 Client contact centre 29 29 17 15 7 3 0 60 22 61
2017 Federal regulators 19 31 26 14 9 1 0 51 23 575
2017 Compliance, inspection and enforcement 18 35 22 15 9 0 1 54 25 686
2017 Communications or public affairs 25 32 23 12 7 1 0 58 19 106
2017 Access to information and privacy 26 20 28 13 13 0 0 45 26 15
2017 Security 26 29 23 12 7 0 3 57 20 159
2017 Science and technology 30 30 26 6 6 1 1 61 13 109
2017 Legal services 42 46 12 0 0 0 0 88 0 17
2017 Administration and operations 29 31 22 9 5 1 4 62 15 539
2017 Human resources 27 24 23 18 7 1 1 52 25 161
2017 Financial management 30 38 19 6 3 1 2 70 10 194
2017 Procurement 34 42 9 9 5 0 0 76 14 21
2017 Real property 39 30 20 3 8 0 0 69 11 36
2017 Information management 32 27 24 10 3 2 3 61 14 92
2017 Information technology 30 37 18 9 3 1 2 69 12 147
2017 Internal audit 30 36 28 0 0 6 0 70 0 20
2017 Evaluation 40 37 14 5 4 0 0 77 9 21
2017 Data sciences 18 44 23 8 5 0 3 63 13 39
2017 Policy 27 33 24 10 5 1 1 61 15 310
2017 Project management 27 41 18 9 4 0 1 69 13 147
2017 Other services to the public 33 29 12 13 9 0 4 64 23 69
2017 None of the above 29 32 18 11 5 1 3 64 17 281

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 61 15 12 8 2 0 2 77 11 58
2019 Federal regulators 48 27 14 6 3 0 2 76 9 520
2019 Compliance, inspection and enforcement 48 29 13 6 3 0 1 78 9 609
2019 Communications or public affairs 51 28 13 5 2 0 1 80 7 103
2019 Access to information and privacy 40 22 13 14 7 4 0 65 21 20
2019 Security 49 23 14 8 6 0 0 72 14 164
2019 Science and technology 48 31 8 6 4 1 1 81 11 98
2019 Legal services 75 13 8 0 4 0 0 88 4 18
2019 Administration and operations 65 20 9 2 2 0 1 86 4 486
2019 Human resources 57 20 14 4 2 0 3 80 6 189
2019 Financial management 63 24 8 0 3 1 2 89 3 180
2019 Procurement 74 20 3 0 3 0 0 93 3 26
2019 Real property 56 29 13 2 0 0 0 85 2 38
2019 Materiel management 64 15 17 4 0 0 0 79 4 14
2019 Information management 63 21 8 5 3 0 0 84 8 91
2019 Information technology 60 24 9 5 1 0 1 85 6 159
2019 Internal audit 73 11 6 0 11 0 0 83 11 17
2019 Evaluation 68 12 15 5 0 0 0 80 5 21
2019 Data sciences 48 25 16 5 5 0 2 74 10 52
2019 Policy 49 26 14 6 3 0 1 76 9 389
2019 Project management 60 22 10 4 3 1 1 83 7 153
2019 Other services to the public 44 30 11 5 4 2 2 78 10 62
2019 None of the above 48 29 14 7 1 0 2 78 8 263
2018 Client contact centre 61 10 12 2 8 2 4 76 11 36
2018 Federal regulators 49 26 14 5 4 1 1 76 9 513
2018 Compliance, inspection and enforcement 49 30 11 4 4 0 2 80 8 623
2018 Communications or public affairs 49 21 17 6 6 0 1 71 12 103
2018 Access to information and privacy 46 0 32 22 0 0 0 46 22 19
2018 Security 51 28 10 2 4 1 4 84 6 155
2018 Science and technology 43 38 12 2 3 0 1 82 6 85
2018 Legal services 85 5 5 0 0 0 5 95 0 14
2018 Administration and operations 57 24 10 3 2 1 3 84 6 431
2018 Human resources 58 24 8 5 1 0 3 85 6 191
2018 Financial management 55 24 14 1 4 0 2 81 5 188
2018 Procurement 64 11 8 7 4 0 7 80 12 24
2018 Real property 59 23 8 7 3 0 0 82 10 39
2018 Information management 54 19 16 6 4 0 1 74 10 78
2018 Information technology 60 20 12 3 3 0 3 82 6 138
2018 Internal audit 57 27 6 4 0 0 6 90 4 25
2018 Evaluation 46 26 27 0 0 0 0 73 0 23
2018 Data sciences 44 35 14 5 2 0 0 79 7 36
2018 Policy 51 27 14 5 3 0 0 78 8 377
2018 Project management 56 20 13 6 4 1 1 77 9 162
2018 Other services to the public 49 33 14 2 2 0 0 82 4 51
2018 None of the above 46 25 14 7 5 0 3 73 12 226
2017 Client contact centre 59 16 17 2 0 0 7 80 2 61
2017 Federal regulators 49 26 13 6 5 0 0 76 11 576
2017 Compliance, inspection and enforcement 51 27 12 6 4 0 0 78 10 689
2017 Communications or public affairs 63 21 9 3 3 0 1 86 5 106
2017 Access to information and privacy 50 38 0 0 12 0 0 88 12 16
2017 Security 55 25 9 5 3 0 3 83 8 160
2017 Science and technology 51 31 13 4 0 1 0 83 4 110
2017 Legal services 66 34 0 0 0 0 0 100 0 17
2017 Administration and operations 56 22 12 5 2 0 4 81 7 541
2017 Human resources 61 23 9 3 1 0 3 87 3 160
2017 Financial management 61 25 10 1 1 0 2 88 3 195
2017 Procurement 48 28 14 5 0 0 5 80 5 21
2017 Real property 55 31 8 6 0 0 0 86 6 36
2017 Information management 54 22 13 5 2 1 4 80 7 92
2017 Information technology 60 22 10 3 3 0 1 83 7 147
2017 Internal audit 71 29 0 0 0 0 0 100 0 20
2017 Evaluation 43 34 18 4 0 0 0 77 4 21
2017 Data sciences 51 21 15 13 0 0 0 72 13 39
2017 Policy 54 22 11 5 5 0 1 78 11 309
2017 Project management 47 27 13 8 4 0 2 75 11 147
2017 Other services to the public 47 21 13 12 6 0 1 69 18 71
2017 None of the above 50 28 12 5 2 0 3 80 7 281

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 73 13 2 5 0 1 5 92 6 58
2019 Federal regulators 72 12 5 2 2 1 7 90 4 518
2019 Compliance, inspection and enforcement 71 15 5 2 2 0 6 91 4 607
2019 Communications or public affairs 74 6 4 5 3 0 9 88 8 105
2019 Access to information and privacy 62 16 0 0 11 0 11 87 13 20
2019 Security 67 16 7 2 3 1 4 87 5 167
2019 Science and technology 69 13 5 3 0 1 8 91 3 98
2019 Legal services 84 4 8 0 0 0 4 92 0 18
2019 Administration and operations 73 14 4 2 1 0 6 92 3 480
2019 Human resources 72 8 7 3 2 1 8 86 6 187
2019 Financial management 73 14 5 1 3 1 5 92 3 180
2019 Procurement 80 16 0 0 3 0 0 97 3 26
2019 Real property 73 18 5 0 0 0 5 95 0 39
2019 Materiel management 66 21 9 4 0 0 0 87 4 14
2019 Information management 77 12 4 3 0 0 5 93 3 91
2019 Information technology 74 14 4 1 1 1 5 93 3 162
2019 Internal audit 79 0 15 0 0 0 6 84 0 17
2019 Evaluation 82 9 4 0 0 0 5 95 0 20
2019 Data sciences 70 3 5 5 3 2 11 84 10 52
2019 Policy 72 12 4 3 1 0 7 91 4 390
2019 Project management 76 8 6 2 2 1 5 90 4 154
2019 Other services to the public 64 17 6 7 0 2 3 86 7 62
2019 None of the above 74 10 8 1 1 1 5 89 2 265
2018 Client contact centre 56 10 9 0 4 9 13 84 5 36
2018 Federal regulators 70 16 5 1 3 1 4 90 4 515
2018 Compliance, inspection and enforcement 67 17 6 4 2 0 4 88 6 623
2018 Communications or public affairs 65 17 8 5 3 0 2 84 8 105
2018 Access to information and privacy 50 10 17 13 0 5 5 67 14 19
2018 Security 66 19 6 2 0 1 6 91 2 155
2018 Science and technology 63 17 9 3 1 0 6 86 5 85
2018 Legal services 71 19 5 0 0 0 5 95 0 14
2018 Administration and operations 69 18 5 3 1 1 4 90 4 433
2018 Human resources 70 13 4 3 3 1 6 89 7 193
2018 Financial management 65 14 10 4 2 1 5 84 6 188
2018 Procurement 59 22 4 4 0 0 12 92 4 24
2018 Real property 60 24 2 0 3 0 10 94 4 39
2018 Information management 69 14 5 0 1 0 12 93 1 78
2018 Information technology 73 14 7 1 1 0 4 91 2 137
2018 Internal audit 55 24 3 0 0 0 18 96 0 28
2018 Evaluation 73 7 10 11 0 0 0 80 11 23
2018 Data sciences 71 9 11 0 2 0 7 85 3 36
2018 Policy 71 15 8 1 1 0 4 89 3 378
2018 Project management 70 18 5 2 2 0 3 90 4 160
2018 Other services to the public 67 11 7 4 5 2 4 83 10 51
2018 None of the above 64 15 6 3 3 2 6 87 7 225

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 69 12 4 4 5 1 4 85 10 58
2019 Federal regulators 68 14 7 3 5 1 3 85 8 520
2019 Compliance, inspection and enforcement 67 14 5 5 5 1 2 84 11 611
2019 Communications or public affairs 71 9 7 7 4 0 2 81 11 106
2019 Access to information and privacy 58 15 4 0 18 0 4 77 19 20
2019 Security 65 15 10 1 8 1 0 81 9 168
2019 Science and technology 70 9 6 2 5 1 6 85 8 98
2019 Legal services 79 0 0 8 9 0 4 83 17 18
2019 Administration and operations 75 9 4 4 5 1 3 87 9 484
2019 Human resources 79 6 5 3 3 0 4 89 6 191
2019 Financial management 80 10 4 1 3 1 2 92 4 181
2019 Procurement 84 9 3 0 3 0 0 93 3 26
2019 Real property 65 15 5 10 5 0 0 80 15 39
2019 Materiel management 68 21 11 0 0 0 0 89 0 14
2019 Information management 69 14 7 3 4 2 2 86 7 91
2019 Information technology 83 7 1 2 2 0 3 94 5 161
2019 Internal audit 78 6 6 6 6 0 0 83 11 17
2019 Evaluation 67 20 13 0 0 0 0 87 0 21
2019 Data sciences 74 5 8 2 7 0 5 83 9 52
2019 Policy 76 10 4 2 3 0 4 90 6 389
2019 Project management 72 13 4 4 2 1 4 90 6 154
2019 Other services to the public 73 7 3 6 9 1 0 81 16 62
2019 None of the above 69 12 6 5 5 1 3 84 10 264
2018 Client contact centre 59 12 7 4 5 6 6 82 10 36
2018 Federal regulators 66 16 8 4 3 1 3 85 7 516
2018 Compliance, inspection and enforcement 64 18 7 4 5 1 1 84 9 622
2018 Communications or public affairs 66 17 8 2 4 1 2 86 6 104
2018 Access to information and privacy 68 10 8 5 0 5 5 86 5 19
2018 Security 61 20 5 5 3 1 5 86 9 155
2018 Science and technology 70 12 6 3 5 0 3 85 9 85
2018 Legal services 78 18 0 0 0 0 5 100 0 15
2018 Administration and operations 67 15 8 3 3 2 2 86 6 435
2018 Human resources 76 11 4 2 3 0 4 90 6 192
2018 Financial management 69 15 5 4 4 1 3 87 8 189
2018 Procurement 75 7 0 11 0 0 7 88 12 24
2018 Real property 78 14 2 0 0 0 5 97 0 39
2018 Information management 53 17 12 4 4 3 7 78 9 77
2018 Information technology 78 9 4 3 2 0 4 91 5 138
2018 Internal audit 72 14 0 3 0 0 11 96 4 28
2018 Evaluation 81 13 6 0 0 0 0 94 0 23
2018 Data sciences 82 2 2 5 6 2 0 86 11 36
2018 Policy 77 11 4 2 1 1 4 91 4 378
2018 Project management 75 14 4 3 1 0 3 92 4 161
2018 Other services to the public 67 12 7 7 7 0 0 78 14 51
2018 None of the above 66 11 9 3 7 1 3 80 11 226
2017 Client contact centre 64 16 10 5 3 2 0 82 8 61
2017 Federal regulators 67 16 7 4 3 1 1 86 8 577
2017 Compliance, inspection and enforcement 66 16 9 3 3 1 2 85 6 688
2017 Communications or public affairs 80 11 4 3 1 1 0 92 4 106
2017 Access to information and privacy 88 6 0 0 6 0 0 94 6 16
2017 Security 67 12 7 3 4 1 5 85 8 159
2017 Science and technology 68 16 5 3 7 1 0 85 10 109
2017 Legal services 64 24 6 6 0 0 0 88 6 17
2017 Administration and operations 69 12 7 4 3 0 5 85 7 541
2017 Human resources 77 9 6 2 1 0 4 90 3 161
2017 Financial management 73 12 3 5 1 0 6 91 6 192
2017 Procurement 62 9 9 0 5 0 14 83 6 21
2017 Real property 75 11 8 3 3 0 0 86 6 36
2017 Information management 62 15 10 6 3 1 3 81 9 92
2017 Information technology 77 11 5 3 2 0 3 90 5 147
2017 Internal audit 87 13 0 0 0 0 0 100 0 20
2017 Evaluation 77 0 19 0 0 0 5 80 0 21
2017 Data sciences 67 15 3 8 0 0 8 89 8 39
2017 Policy 80 8 5 2 3 0 2 90 5 309
2017 Project management 74 12 5 1 3 1 3 90 5 148
2017 Other services to the public 66 14 7 7 5 0 1 81 12 71
2017 None of the above 70 10 8 5 3 1 4 84 8 282

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 46 28 10 7 6 0 4 77 13 59
2019 Federal regulators 53 27 11 3 3 1 2 82 6 515
2019 Compliance, inspection and enforcement 52 28 13 4 2 0 1 81 6 609
2019 Communications or public affairs 53 28 10 6 1 0 2 83 7 106
2019 Access to information and privacy 25 49 11 0 11 0 4 77 12 20
2019 Security 40 39 14 2 5 1 0 79 7 168
2019 Science and technology 65 19 12 3 0 1 0 85 3 99
2019 Legal services 64 18 0 8 5 0 5 87 13 17
2019 Administration and operations 55 23 12 4 3 0 1 80 8 481
2019 Human resources 63 20 10 3 2 0 3 85 5 192
2019 Financial management 63 25 7 2 2 1 1 89 4 180
2019 Procurement 64 16 10 10 0 0 0 80 10 26
2019 Real property 62 30 3 0 5 0 0 93 5 39
2019 Materiel management 59 18 23 0 0 0 0 77 0 14
2019 Information management 53 24 15 2 3 1 1 79 5 89
2019 Information technology 68 22 6 2 1 0 1 91 2 161
2019 Internal audit 62 16 17 0 0 0 6 82 0 17
2019 Evaluation 53 42 6 0 0 0 0 94 0 21
2019 Data sciences 74 15 6 0 5 0 0 89 5 52
2019 Policy 55 29 10 4 2 0 1 84 6 390
2019 Project management 61 21 9 4 3 0 2 84 7 154
2019 Other services to the public 53 24 7 5 7 3 0 80 12 60
2019 None of the above 54 25 11 3 4 1 2 81 8 262
2018 Client contact centre 49 22 15 4 2 0 8 77 7 35
2018 Federal regulators 52 31 10 4 2 0 1 84 7 518
2018 Compliance, inspection and enforcement 52 30 10 4 2 0 1 83 7 624
2018 Communications or public affairs 44 33 14 2 6 0 1 77 8 104
2018 Access to information and privacy 33 50 13 0 5 0 0 82 5 19
2018 Security 50 32 7 5 4 0 2 84 9 156
2018 Science and technology 50 34 7 4 3 0 2 86 6 85
2018 Legal services 68 23 5 0 0 0 5 95 0 15
2018 Administration and operations 54 22 15 5 4 1 1 77 9 437
2018 Human resources 65 21 6 4 2 0 3 88 6 191
2018 Financial management 59 22 10 5 1 1 2 83 6 192
2018 Procurement 44 38 11 7 0 0 0 82 7 24
2018 Real property 60 21 14 5 0 0 0 81 5 39
2018 Information management 46 29 13 3 5 2 2 78 8 79
2018 Information technology 61 21 13 3 1 0 1 83 5 139
2018 Internal audit 63 14 14 0 3 0 6 81 4 28
2018 Evaluation 72 19 6 0 4 0 0 90 4 23
2018 Data sciences 67 24 0 5 4 0 0 91 9 36
2018 Policy 59 25 11 2 1 0 2 86 3 382
2018 Project management 52 33 9 2 2 1 1 86 4 162
2018 Other services to the public 51 31 6 5 7 0 0 82 12 50
2018 None of the above 51 22 15 5 5 0 1 74 11 228
2017 Client contact centre 56 18 10 8 7 0 2 75 15 61
2017 Federal regulators 55 29 11 3 3 1 0 84 5 576
2017 Compliance, inspection and enforcement 54 29 9 4 2 0 1 85 6 688
2017 Communications or public affairs 58 30 9 1 2 0 0 88 3 106
2017 Access to information and privacy 43 50 6 0 0 0 0 94 0 16
2017 Security 47 29 11 5 4 0 4 79 9 159
2017 Science and technology 52 28 11 6 3 1 0 81 9 109
2017 Legal services 46 30 18 6 0 0 0 76 6 17
2017 Administration and operations 53 27 11 4 2 0 3 83 6 539
2017 Human resources 68 16 6 3 3 0 4 87 6 161
2017 Financial management 57 25 11 3 0 0 3 85 4 195
2017 Procurement 62 19 0 10 5 5 0 85 15 21
2017 Real property 58 25 17 0 0 0 0 83 0 36
2017 Information management 45 33 8 7 4 1 2 80 11 92
2017 Information technology 64 24 5 4 2 0 1 89 6 147
2017 Internal audit 76 20 5 0 0 0 0 95 0 19
2017 Evaluation 59 23 9 9 0 0 0 82 9 21
2017 Data sciences 54 33 8 3 0 0 3 90 3 39
2017 Policy 66 21 8 2 1 0 2 89 3 309
2017 Project management 51 30 9 3 3 0 3 83 7 148
2017 Other services to the public 46 32 8 7 5 0 1 80 12 71
2017 None of the above 54 27 9 4 3 0 3 84 7 279

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 56 9 12 11 7 0 4 68 19 58
2019 Federal regulators 54 23 10 6 5 1 2 79 12 519
2019 Compliance, inspection and enforcement 61 18 9 5 6 0 1 80 11 606
2019 Communications or public affairs 52 24 12 7 4 0 2 77 11 105
2019 Access to information and privacy 31 33 0 9 22 0 4 67 33 20
2019 Security 50 21 12 7 7 1 2 73 15 168
2019 Science and technology 68 12 8 6 5 1 0 81 12 100
2019 Legal services 62 8 17 0 9 0 4 73 9 18
2019 Administration and operations 65 14 10 6 4 0 1 80 10 483
2019 Human resources 69 16 5 4 4 0 2 87 8 191
2019 Financial management 70 16 6 3 4 1 1 87 6 181
2019 Procurement 76 10 7 0 7 0 0 87 7 26
2019 Real property 56 24 11 2 8 0 0 79 10 38
2019 Materiel management 67 17 11 5 0 0 0 84 5 14
2019 Information management 64 17 8 6 3 2 1 83 9 91
2019 Information technology 68 17 8 3 4 0 1 85 7 157
2019 Internal audit 78 11 0 6 0 0 6 94 6 17
2019 Evaluation 65 23 12 0 0 0 0 88 0 20
2019 Data sciences 69 8 2 6 14 0 0 77 21 52
2019 Policy 58 21 9 3 7 0 1 81 10 387
2019 Project management 64 17 9 6 3 0 2 82 9 154
2019 Other services to the public 57 16 8 4 12 3 0 76 17 61
2019 None of the above 63 15 8 6 6 0 2 80 11 263
2018 Client contact centre 51 17 20 5 0 0 8 73 5 35
2018 Federal regulators 50 25 13 6 4 0 1 76 11 515
2018 Compliance, inspection and enforcement 54 24 10 5 7 0 0 78 12 621
2018 Communications or public affairs 47 22 15 7 7 0 2 71 14 104
2018 Access to information and privacy 60 10 13 0 18 0 0 70 18 19
2018 Security 58 20 11 5 6 0 1 78 11 155
2018 Science and technology 59 15 11 5 6 0 4 77 12 83
2018 Legal services 78 13 5 0 0 0 5 95 0 15
2018 Administration and operations 59 18 9 6 5 1 1 79 12 435
2018 Human resources 64 16 10 4 4 0 2 81 9 193
2018 Financial management 56 17 12 7 5 0 2 75 12 190
2018 Procurement 47 16 23 7 4 0 4 65 11 24
2018 Real property 64 20 13 2 0 0 0 85 2 39
2018 Information management 60 27 7 2 0 3 1 90 2 78
2018 Information technology 61 18 12 5 3 0 1 80 8 139
2018 Internal audit 62 18 8 3 3 0 6 85 7 28
2018 Evaluation 72 15 7 6 0 0 0 87 6 23
2018 Data sciences 58 17 10 4 11 0 0 74 15 36
2018 Policy 57 22 12 5 3 0 1 80 8 382
2018 Project management 61 18 13 1 2 1 3 82 4 160
2018 Other services to the public 62 25 8 2 3 0 0 87 5 50
2018 None of the above 54 20 8 9 7 0 1 76 16 228
2017 Client contact centre 63 21 8 5 3 0 0 84 8 61
2017 Federal regulators 58 22 9 6 5 0 0 81 11 576
2017 Compliance, inspection and enforcement 58 23 9 5 4 0 1 82 9 688
2017 Communications or public affairs 62 17 9 5 6 0 0 80 11 106
2017 Access to information and privacy 50 32 12 0 6 0 0 82 6 16
2017 Security 53 22 9 8 4 0 3 77 13 160
2017 Science and technology 64 16 7 6 6 1 0 81 12 108
2017 Legal services 60 22 12 6 0 0 0 82 6 17
2017 Administration and operations 61 19 8 4 4 0 4 83 9 539
2017 Human resources 65 15 8 4 3 0 4 84 8 161
2017 Financial management 63 18 10 4 2 0 3 83 6 194
2017 Procurement 76 5 14 0 5 0 0 81 5 21
2017 Real property 66 14 17 0 3 0 0 80 3 36
2017 Information management 58 19 6 6 8 1 2 79 14 93
2017 Information technology 64 20 8 3 4 0 1 84 7 148
2017 Internal audit 80 9 0 0 5 6 0 95 5 20
2017 Evaluation 68 18 9 5 0 0 0 86 5 21
2017 Data sciences 56 29 10 0 3 0 3 87 3 38
2017 Policy 64 15 8 7 4 0 1 81 11 308
2017 Project management 56 24 10 3 5 0 3 82 8 148
2017 Other services to the public 58 24 2 5 6 0 4 86 12 71
2017 None of the above 58 17 11 7 4 0 2 77 12 282

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 55 11 3 5 0 1 24 89 7 59
2019 Federal regulators 50 14 4 1 2 0 29 89 5 510
2019 Compliance, inspection and enforcement 52 11 5 2 1 0 28 88 4 609
2019 Communications or public affairs 52 14 4 3 0 0 28 91 4 102
2019 Access to information and privacy 31 12 9 0 9 4 35 70 14 19
2019 Security 54 14 7 0 4 1 21 86 5 167
2019 Science and technology 60 11 10 2 0 1 16 86 2 99
2019 Legal services 61 0 12 0 0 0 27 84 0 18
2019 Administration and operations 59 10 4 2 2 0 23 90 4 480
2019 Human resources 57 10 6 1 0 0 25 90 2 191
2019 Financial management 59 17 4 2 1 1 16 91 4 181
2019 Procurement 62 7 7 3 0 0 21 87 4 26
2019 Real property 47 23 0 3 0 0 28 96 4 39
2019 Materiel management 63 5 23 4 0 0 4 71 5 14
2019 Information management 64 5 3 2 2 1 23 90 5 91
2019 Information technology 68 12 3 3 1 0 13 92 4 159
2019 Internal audit 65 17 0 6 0 0 12 93 7 16
2019 Evaluation 60 21 0 0 0 0 19 100 0 21
2019 Data sciences 73 3 0 2 2 0 20 96 4 51
2019 Policy 54 14 6 2 1 0 24 89 3 385
2019 Project management 62 14 3 4 0 0 17 92 4 152
2019 Other services to the public 55 9 4 0 0 1 31 94 0 60
2019 None of the above 59 12 3 2 2 0 21 90 6 260
2018 Client contact centre 46 4 8 0 2 0 39 83 4 36
2018 Federal regulators 50 14 6 2 1 0 28 89 3 514
2018 Compliance, inspection and enforcement 52 11 4 2 1 0 29 90 5 616
2018 Communications or public affairs 43 12 6 1 2 0 35 87 4 103
2018 Access to information and privacy 46 5 5 5 0 0 38 83 9 17
2018 Security 51 12 8 2 1 0 27 86 3 156
2018 Science and technology 52 12 6 1 0 0 29 90 2 85
2018 Legal services 63 13 5 0 0 0 18 93 0 15
2018 Administration and operations 55 7 6 1 0 1 30 89 3 436
2018 Human resources 56 15 2 3 1 0 23 92 5 191
2018 Financial management 47 13 9 2 3 0 26 81 7 188
2018 Procurement 44 4 4 4 0 0 45 87 7 24
2018 Real property 52 21 0 5 0 0 23 94 6 38
2018 Information management 53 5 7 0 0 2 34 89 0 79
2018 Information technology 58 12 11 2 1 0 17 84 3 139
2018 Internal audit 65 7 0 0 0 4 24 100 0 28
2018 Evaluation 53 13 10 0 0 0 25 87 0 23
2018 Data sciences 48 12 7 0 0 4 29 89 0 36
2018 Policy 51 13 7 1 0 0 28 90 1 381
2018 Project management 51 11 7 2 1 1 29 87 3 160
2018 Other services to the public 52 8 7 3 2 0 28 83 7 49
2018 None of the above 48 16 6 3 2 0 25 85 7 224
2017 Client contact centre 54 8 2 6 2 0 28 87 11 61
2017 Federal regulators 51 12 8 1 2 0 26 85 5 576
2017 Compliance, inspection and enforcement 51 12 4 3 1 0 29 89 5 687
2017 Communications or public affairs 59 10 4 0 0 0 28 95 0 106
2017 Access to information and privacy 26 31 6 12 0 0 25 75 17 16
2017 Security 53 11 4 2 2 1 28 89 5 158
2017 Science and technology 58 12 3 3 5 1 18 87 10 110
2017 Legal services 65 18 0 0 0 0 18 100 0 17
2017 Administration and operations 52 11 4 3 1 0 29 89 6 540
2017 Human resources 53 16 4 0 1 0 25 93 2 161
2017 Financial management 56 14 7 2 0 0 22 89 2 194
2017 Procurement 53 9 5 0 5 0 28 87 7 21
2017 Real property 48 20 9 3 0 0 20 85 4 35
2017 Information management 54 9 4 3 0 1 28 90 4 93
2017 Information technology 64 15 3 3 1 0 14 91 5 147
2017 Internal audit 71 14 0 0 0 0 15 100 0 20
2017 Evaluation 54 5 9 9 0 0 23 76 12 21
2017 Data sciences 53 0 8 0 0 0 39 88 0 39
2017 Policy 57 13 5 1 1 0 23 91 2 309
2017 Project management 54 13 5 1 0 0 26 91 2 147
2017 Other services to the public 55 11 8 0 1 0 25 88 2 71
2017 None of the above 53 15 6 2 2 0 22 88 4 281

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 60 22 6 4 1 1 5 87 6 59
2019 Federal regulators 54 26 10 4 1 1 4 84 5 514
2019 Compliance, inspection and enforcement 54 30 11 1 2 0 2 85 3 607
2019 Communications or public affairs 73 15 4 1 0 1 6 95 1 104
2019 Access to information and privacy 39 45 12 0 0 0 5 87 0 19
2019 Security 63 20 8 2 2 1 4 88 4 169
2019 Science and technology 66 18 10 1 0 1 3 88 1 100
2019 Legal services 63 17 8 0 0 0 13 91 0 18
2019 Administration and operations 73 16 5 1 1 0 4 92 2 483
2019 Human resources 77 11 4 1 0 0 6 94 2 191
2019 Financial management 76 17 2 1 1 1 3 97 1 181
2019 Procurement 73 20 3 3 0 0 0 93 3 26
2019 Real property 67 21 8 3 2 0 0 88 5 39
2019 Materiel management 72 17 6 0 0 5 0 93 0 14
2019 Information management 70 12 6 3 0 1 9 91 3 89
2019 Information technology 83 9 3 2 0 0 2 95 2 159
2019 Internal audit 79 5 5 6 0 0 6 89 6 17
2019 Evaluation 70 21 4 0 0 0 5 96 0 21
2019 Data sciences 75 16 0 2 2 0 5 97 3 52
2019 Policy 67 20 6 2 1 0 3 90 4 389
2019 Project management 68 17 11 2 1 0 2 86 3 154
2019 Other services to the public 64 16 8 0 4 3 4 87 5 61
2019 None of the above 69 17 7 2 2 0 3 88 4 262
2018 Client contact centre 49 14 23 4 0 0 9 70 5 33
2018 Federal regulators 48 28 13 5 1 1 3 79 7 515
2018 Compliance, inspection and enforcement 51 29 13 2 3 0 3 82 5 619
2018 Communications or public affairs 68 16 2 2 2 0 11 93 4 103
2018 Access to information and privacy 46 32 10 5 0 0 8 84 5 19
2018 Security 63 21 8 1 2 0 5 88 3 156
2018 Science and technology 64 24 8 1 0 0 4 91 1 85
2018 Legal services 87 9 0 0 0 0 5 100 0 15
2018 Administration and operations 68 17 6 1 1 1 7 92 2 435
2018 Human resources 71 16 3 2 2 0 6 92 4 194
2018 Financial management 66 18 6 2 2 0 7 90 3 192
2018 Procurement 56 14 7 4 4 0 15 83 8 24
2018 Real property 46 43 9 2 0 0 0 88 2 39
2018 Information management 65 17 6 0 0 0 12 93 0 79
2018 Information technology 73 11 8 1 1 1 6 90 2 139
2018 Internal audit 64 31 0 0 0 0 6 100 0 28
2018 Evaluation 68 9 24 0 0 0 0 76 0 22
2018 Data sciences 69 21 0 6 0 0 4 94 6 36
2018 Policy 64 22 6 2 0 0 7 91 2 379
2018 Project management 62 19 9 4 2 1 4 84 6 162
2018 Other services to the public 63 20 6 2 9 0 0 83 12 50
2018 None of the above 64 20 7 1 1 0 7 91 2 224
2017 Client contact centre 72 15 7 1 2 0 3 90 3 61
2017 Federal regulators 55 28 10 3 1 1 3 85 5 572
2017 Compliance, inspection and enforcement 52 27 11 4 1 1 3 83 5 681
2017 Communications or public affairs 73 10 7 0 0 0 10 92 0 106
2017 Access to information and privacy 49 39 12 0 0 0 0 88 0 16
2017 Security 57 18 11 4 2 0 8 81 7 159
2017 Science and technology 56 27 7 3 2 1 5 88 5 110
2017 Legal services 76 6 6 0 0 0 12 93 0 17
2017 Administration and operations 66 17 5 2 1 1 9 92 3 538
2017 Human resources 73 12 4 1 1 1 8 93 3 161
2017 Financial management 73 15 4 1 0 0 7 95 1 195
2017 Procurement 62 28 5 0 0 5 0 95 0 21
2017 Real property 55 22 14 3 0 3 3 82 3 36
2017 Information management 64 18 2 0 1 2 13 96 1 91
2017 Information technology 78 12 2 3 1 0 5 94 4 146
2017 Internal audit 61 4 14 5 0 6 9 78 5 20
2017 Evaluation 80 5 5 0 0 0 10 94 0 19
2017 Data sciences 77 13 3 0 3 0 5 95 3 39
2017 Policy 68 19 5 2 1 0 6 92 3 307
2017 Project management 61 20 7 3 0 0 8 89 3 148
2017 Other services to the public 69 9 12 1 3 0 5 83 5 71
2017 None of the above 69 17 5 2 0 0 6 92 3 279

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 62 16 5 7 4 1 5 84 11 59
2019 Federal regulators 77 13 4 2 0 0 4 93 2 518
2019 Compliance, inspection and enforcement 77 15 4 1 2 0 2 93 2 610
2019 Communications or public affairs 74 15 4 3 2 0 3 91 5 104
2019 Access to information and privacy 70 0 10 4 5 0 12 79 10 19
2019 Security 73 14 5 2 2 1 2 90 4 169
2019 Science and technology 74 16 2 4 1 1 1 92 6 100
2019 Legal services 72 0 20 4 0 0 4 75 5 18
2019 Administration and operations 72 14 6 2 3 0 2 88 6 483
2019 Human resources 72 11 5 3 4 0 5 88 7 191
2019 Financial management 75 16 3 2 3 0 2 92 5 181
2019 Procurement 74 10 13 0 0 3 0 87 0 26
2019 Real property 73 15 10 0 3 0 0 88 3 39
2019 Materiel management 72 18 11 0 0 0 0 89 0 14
2019 Information management 57 20 8 4 9 0 2 79 13 91
2019 Information technology 83 12 1 2 1 0 2 97 2 159
2019 Internal audit 71 9 5 0 9 0 6 85 10 17
2019 Evaluation 66 15 7 12 0 0 0 81 12 21
2019 Data sciences 69 10 10 6 3 0 2 80 10 52
2019 Policy 75 15 3 2 3 0 3 92 4 389
2019 Project management 63 21 5 3 6 0 2 86 9 154
2019 Other services to the public 62 14 3 5 8 2 5 82 14 62
2019 None of the above 73 16 4 2 2 0 3 91 4 263
2018 Client contact centre 57 16 9 5 0 7 6 84 6 35
2018 Federal regulators 69 17 7 3 1 1 3 89 4 517
2018 Compliance, inspection and enforcement 71 18 4 3 2 1 2 92 4 621
2018 Communications or public affairs 65 14 4 4 9 0 5 83 13 104
2018 Access to information and privacy 52 40 8 0 0 0 0 92 0 19
2018 Security 70 17 6 1 1 2 3 91 2 156
2018 Science and technology 60 21 7 6 3 0 4 84 9 85
2018 Legal services 47 13 18 0 18 0 5 63 19 15
2018 Administration and operations 66 16 7 3 4 1 3 85 7 434
2018 Human resources 75 11 5 2 5 0 3 88 7 193
2018 Financial management 68 16 6 2 3 0 4 89 5 192
2018 Procurement 59 12 13 4 0 0 12 81 4 24
2018 Real property 79 13 2 0 6 0 0 92 6 39
2018 Information management 66 8 8 3 10 0 4 78 14 79
2018 Information technology 72 14 6 2 2 0 4 89 5 138
2018 Internal audit 65 13 12 0 3 0 6 83 4 28
2018 Evaluation 65 22 10 0 0 0 4 90 0 23
2018 Data sciences 79 5 0 7 7 0 2 86 14 36
2018 Policy 75 12 4 3 2 0 4 91 5 382
2018 Project management 65 19 6 4 4 0 3 86 8 162
2018 Other services to the public 67 16 10 4 0 0 3 85 4 50
2018 None of the above 69 18 4 2 3 1 3 91 5 228
2017 Client contact centre 73 10 3 6 2 2 3 88 9 61
2017 Federal regulators 72 18 4 2 2 0 2 93 4 576
2017 Compliance, inspection and enforcement 71 19 4 2 1 1 2 93 3 688
2017 Communications or public affairs 74 12 5 1 6 0 2 88 7 105
2017 Access to information and privacy 75 12 7 0 0 0 6 92 0 16
2017 Security 64 18 8 0 2 0 8 89 2 159
2017 Science and technology 62 21 7 3 4 2 0 85 8 110
2017 Legal services 72 16 0 12 0 0 0 88 12 17
2017 Administration and operations 60 17 8 4 3 1 7 84 7 542
2017 Human resources 77 6 6 3 4 0 4 87 7 161
2017 Financial management 74 13 6 1 2 1 4 91 3 195
2017 Procurement 70 15 0 5 0 0 10 94 6 20
2017 Real property 72 11 11 3 3 0 0 83 6 36
2017 Information management 58 19 10 1 5 2 6 83 6 92
2017 Information technology 65 22 7 3 1 0 1 89 4 146
2017 Internal audit 69 16 5 0 0 6 5 95 0 20
2017 Evaluation 56 18 15 0 11 0 0 74 11 21
2017 Data sciences 74 8 10 5 0 0 3 84 5 39
2017 Policy 74 15 5 2 1 0 3 91 4 308
2017 Project management 65 13 8 5 3 0 5 83 8 148
2017 Other services to the public 75 8 4 1 6 2 3 88 8 71
2017 None of the above 65 19 6 4 2 0 3 87 6 280

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 51 22 15 5 1 1 4 77 7 59
2019 Federal regulators 54 27 11 1 2 1 4 85 3 517
2019 Compliance, inspection and enforcement 56 28 10 3 1 0 2 86 4 611
2019 Communications or public affairs 49 33 11 4 3 0 0 82 7 105
2019 Access to information and privacy 35 30 12 19 5 0 0 65 23 19
2019 Security 52 28 11 4 4 1 1 81 7 169
2019 Science and technology 46 31 11 6 1 1 3 80 8 100
2019 Legal services 55 20 12 9 0 0 4 78 10 18
2019 Administration and operations 53 28 10 4 2 0 2 83 6 483
2019 Human resources 50 24 19 3 2 0 2 75 6 192
2019 Financial management 56 22 13 4 4 0 1 79 8 181
2019 Procurement 59 29 9 3 0 0 0 87 3 26
2019 Real property 49 15 25 8 3 0 0 65 10 39
2019 Materiel management 59 35 6 0 0 0 0 94 0 14
2019 Information management 59 23 10 5 0 1 1 84 5 90
2019 Information technology 54 27 13 3 2 0 1 82 5 161
2019 Internal audit 63 16 11 6 6 0 0 78 11 17
2019 Evaluation 47 37 16 0 0 0 0 84 0 21
2019 Data sciences 58 21 11 8 2 0 0 79 10 52
2019 Policy 48 30 12 4 3 0 3 80 7 390
2019 Project management 49 31 14 4 1 1 0 81 5 153
2019 Other services to the public 54 25 12 4 1 0 3 81 6 62
2019 None of the above 61 23 11 2 1 0 2 86 3 260
2018 Client contact centre 43 29 8 9 0 0 12 81 10 35
2018 Federal regulators 49 30 12 4 1 1 2 81 6 518
2018 Compliance, inspection and enforcement 49 32 11 3 2 0 2 83 5 622
2018 Communications or public affairs 45 33 14 3 3 0 2 79 6 104
2018 Access to information and privacy 36 34 18 13 0 0 0 70 13 19
2018 Security 55 32 9 2 1 0 2 88 3 155
2018 Science and technology 37 47 13 3 0 0 0 84 3 85
2018 Legal services 73 18 0 5 0 0 5 95 5 15
2018 Administration and operations 46 30 15 3 3 0 2 79 6 435
2018 Human resources 44 26 18 7 2 0 3 72 9 194
2018 Financial management 42 34 14 3 4 0 4 79 7 192
2018 Procurement 45 36 7 4 0 0 9 88 4 24
2018 Real property 57 29 5 4 2 0 2 89 6 39
2018 Information management 46 29 8 7 4 0 6 79 12 79
2018 Information technology 51 29 13 6 0 0 1 81 6 137
2018 Internal audit 46 36 11 3 0 0 3 85 3 28
2018 Evaluation 28 61 4 8 0 0 0 88 8 23
2018 Data sciences 41 26 18 12 0 0 2 69 13 36
2018 Policy 48 32 13 3 3 0 1 80 6 381
2018 Project management 44 32 13 6 2 0 3 79 8 159
2018 Other services to the public 39 37 14 2 7 0 2 77 9 49
2018 None of the above 54 28 10 4 2 0 2 83 6 226
2017 Client contact centre 56 24 10 7 3 0 0 80 10 61
2017 Federal regulators 53 30 11 2 1 1 2 85 4 575
2017 Compliance, inspection and enforcement 53 32 11 2 1 0 2 86 3 686
2017 Communications or public affairs 52 30 11 1 4 0 2 84 5 106
2017 Access to information and privacy 37 45 0 12 6 0 0 82 18 16
2017 Security 50 30 10 3 2 0 5 84 5 159
2017 Science and technology 49 33 13 2 2 1 0 83 4 110
2017 Legal services 58 24 6 6 6 0 0 82 12 17
2017 Administration and operations 45 28 14 4 3 1 4 77 8 540
2017 Human resources 48 26 14 5 3 0 4 77 8 161
2017 Financial management 50 31 12 4 1 0 3 83 4 195
2017 Procurement 62 23 5 0 0 0 9 95 0 21
2017 Real property 55 31 11 0 3 0 0 86 3 36
2017 Information management 49 26 15 6 3 1 0 75 10 91
2017 Information technology 58 28 7 4 2 0 0 86 6 147
2017 Internal audit 64 20 9 0 0 6 0 90 0 20
2017 Evaluation 36 37 18 5 0 0 5 76 5 21
2017 Data sciences 54 26 10 8 3 0 0 80 10 39
2017 Policy 58 25 11 2 2 0 2 84 5 309
2017 Project management 44 31 15 6 1 0 3 78 7 148
2017 Other services to the public 51 31 11 3 3 0 1 83 6 71
2017 None of the above 60 27 9 3 0 0 2 88 3 282

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 11 34 39 14 3 0 0 45 16 59
2019 Federal regulators 14 32 34 12 6 0 0 47 19 520
2019 Compliance, inspection and enforcement 16 37 31 13 3 0 0 53 16 610
2019 Communications or public affairs 8 30 44 13 4 0 0 39 17 106
2019 Access to information and privacy 11 23 27 16 24 0 0 34 39 20
2019 Security 15 36 33 10 6 0 0 51 16 169
2019 Science and technology 13 36 33 16 1 0 0 50 17 100
2019 Legal services 34 32 25 9 0 0 0 66 9 18
2019 Administration and operations 23 38 28 8 3 0 0 61 11 486
2019 Human resources 17 39 33 9 3 0 0 56 12 192
2019 Financial management 15 45 30 7 2 0 0 60 9 182
2019 Procurement 4 53 27 17 0 0 0 57 17 26
2019 Real property 17 23 50 7 3 0 0 40 10 39
2019 Materiel management 18 48 22 13 0 0 0 66 13 14
2019 Information management 11 46 34 5 3 0 0 57 8 91
2019 Information technology 17 35 32 12 5 0 0 51 17 162
2019 Internal audit 22 42 16 20 0 0 0 64 20 17
2019 Evaluation 17 66 17 0 0 0 0 83 0 21
2019 Data sciences 16 31 36 7 10 0 0 48 16 52
2019 Policy 14 40 31 12 3 0 0 54 15 391
2019 Project management 12 34 38 14 3 0 0 46 17 154
2019 Other services to the public 22 29 23 17 7 2 0 52 24 62
2019 None of the above 17 35 33 11 4 0 0 53 15 265
2018 Client contact centre 8 22 50 13 6 0 0 31 20 37
2018 Federal regulators 12 31 38 14 6 0 0 42 20 518
2018 Compliance, inspection and enforcement 12 35 36 13 4 0 0 47 17 625
2018 Communications or public affairs 6 32 47 12 4 0 0 38 15 104
2018 Access to information and privacy 10 29 47 5 10 0 0 39 15 19
2018 Security 19 38 27 11 6 0 0 57 16 156
2018 Science and technology 12 33 41 11 4 0 0 45 14 85
2018 Legal services 22 32 41 0 5 0 0 54 5 15
2018 Administration and operations 16 34 37 10 2 0 0 50 13 437
2018 Human resources 11 34 43 8 4 0 0 45 12 194
2018 Financial management 9 36 38 14 3 0 0 45 17 191
2018 Procurement 26 38 22 11 4 0 0 64 14 24
2018 Real property 15 43 25 17 0 0 0 58 17 39
2018 Information management 17 39 33 7 4 0 0 56 12 79
2018 Information technology 16 32 39 8 4 1 0 49 12 139
2018 Internal audit 24 46 27 3 0 0 0 69 3 28
2018 Evaluation 21 32 36 7 4 0 0 53 11 24
2018 Data sciences 15 22 48 15 0 0 0 37 15 36
2018 Policy 13 33 37 13 2 0 0 47 16 381
2018 Project management 13 37 37 11 2 0 0 50 13 163
2018 Other services to the public 15 26 31 19 8 0 0 41 28 51
2018 None of the above 14 31 38 11 6 0 1 45 17 229
2017 Client contact centre 15 23 35 22 5 0 0 38 27 61
2017 Federal regulators 10 34 37 13 6 0 0 43 19 577
2017 Compliance, inspection and enforcement 12 32 39 12 4 0 0 45 16 690
2017 Communications or public affairs 10 32 42 11 4 0 0 42 16 106
2017 Access to information and privacy 6 12 51 18 12 0 0 18 31 16
2017 Security 13 33 36 12 6 0 1 46 18 159
2017 Science and technology 12 27 43 13 5 0 0 39 18 110
2017 Legal services 18 24 40 18 0 0 0 42 18 17
2017 Administration and operations 14 35 35 10 4 1 1 50 15 542
2017 Human resources 11 26 40 14 7 1 0 38 22 161
2017 Financial management 14 33 39 12 1 1 0 47 13 195
2017 Procurement 10 33 47 9 0 0 0 43 9 21
2017 Real property 11 41 37 6 6 0 0 52 11 36
2017 Information management 8 41 37 7 5 1 1 50 12 93
2017 Information technology 13 29 39 15 4 0 0 42 19 148
2017 Internal audit 25 31 30 14 0 0 0 56 14 20
2017 Evaluation 24 43 15 19 0 0 0 67 19 21
2017 Data sciences 13 41 33 10 3 0 0 54 13 39
2017 Policy 10 32 42 12 3 0 0 43 15 310
2017 Project management 8 37 38 12 5 0 0 45 17 148
2017 Other services to the public 8 34 33 16 8 0 2 42 24 71
2017 None of the above 10 34 37 12 5 0 1 45 18 284

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 6 22 32 29 10 0 0 39 29 59
2019 Federal regulators 12 19 37 21 10 0 0 31 32 514
2019 Compliance, inspection and enforcement 6 15 40 25 13 0 0 38 21 603
2019 Communications or public affairs 13 20 41 17 10 0 0 27 32 103
2019 Access to information and privacy 25 32 30 4 8 0 0 12 58 19
2019 Security 9 20 31 31 8 1 0 39 29 167
2019 Science and technology 6 15 38 26 15 0 0 41 21 96
2019 Legal services 0 12 26 34 28 0 0 62 12 18
2019 Administration and operations 7 17 36 25 15 0 0 40 24 481
2019 Human resources 6 17 40 26 10 0 0 36 23 190
2019 Financial management 7 14 45 24 10 0 0 34 22 181
2019 Procurement 10 17 36 22 14 0 0 37 27 26
2019 Real property 5 22 30 32 12 0 0 43 27 39
2019 Materiel management 17 5 21 24 33 0 0 57 22 14
2019 Information management 6 13 44 22 14 0 0 36 19 91
2019 Information technology 13 21 32 23 10 0 1 33 34 162
2019 Internal audit 15 6 27 33 20 0 0 53 20 17
2019 Evaluation 0 0 36 36 28 0 0 64 0 20
2019 Data sciences 16 11 42 22 8 0 0 30 28 52
2019 Policy 7 17 42 26 9 0 0 34 24 390
2019 Project management 9 23 36 23 9 1 0 32 32 155
2019 Other services to the public 11 26 21 23 20 0 0 42 37 62
2019 None of the above 7 14 44 23 11 0 1 34 21 262
2018 Client contact centre 6 22 39 30 2 0 0 32 28 37
2018 Federal regulators 10 20 41 18 10 0 1 29 31 511
2018 Compliance, inspection and enforcement 7 18 38 25 12 0 0 37 24 622
2018 Communications or public affairs 8 23 46 17 7 0 0 23 31 105
2018 Access to information and privacy 5 39 29 23 4 0 0 27 44 18
2018 Security 8 17 33 27 14 0 1 42 25 154
2018 Science and technology 10 21 31 21 17 0 0 38 30 85
2018 Legal services 5 0 46 41 9 0 0 50 5 15
2018 Administration and operations 10 15 36 24 13 0 0 38 26 437
2018 Human resources 9 20 40 24 7 0 1 31 29 191
2018 Financial management 7 17 44 25 7 0 0 32 24 192
2018 Procurement 4 23 23 37 13 0 0 50 27 24
2018 Real property 7 12 39 31 12 0 0 43 19 39
2018 Information management 7 11 42 23 17 0 0 40 19 78
2018 Information technology 7 22 33 22 15 1 1 37 30 137
2018 Internal audit 3 16 25 32 24 0 0 56 19 28
2018 Evaluation 4 18 46 15 16 0 0 31 23 24
2018 Data sciences 10 11 49 18 12 0 0 30 21 36
2018 Policy 6 19 40 25 9 0 0 35 25 373
2018 Project management 4 20 38 28 10 0 0 38 24 163
2018 Other services to the public 18 22 28 24 7 0 0 32 40 50
2018 None of the above 11 17 37 22 13 0 1 35 28 226
2017 Client contact centre 7 27 32 26 8 0 0 34 33 61
2017 Federal regulators 9 21 37 24 8 1 0 33 30 577
2017 Compliance, inspection and enforcement 4 18 42 25 11 0 0 36 22 688
2017 Communications or public affairs 4 17 41 26 11 1 0 38 21 104
2017 Access to information and privacy 18 26 38 12 6 0 0 18 44 16
2017 Security 9 14 38 26 11 0 2 38 24 160
2017 Science and technology 8 16 37 20 18 0 0 38 24 108
2017 Legal services 0 22 36 30 12 0 0 42 22 17
2017 Administration and operations 8 16 39 24 12 1 0 37 24 539
2017 Human resources 11 22 40 17 10 0 0 27 33 161
2017 Financial management 5 20 41 25 9 1 0 34 25 193
2017 Procurement 0 9 33 58 0 0 0 58 9 21
2017 Real property 11 11 42 19 16 0 0 36 22 36
2017 Information management 7 17 32 27 15 1 0 43 25 93
2017 Information technology 8 15 43 21 13 0 0 34 23 147
2017 Internal audit 0 18 25 46 11 0 0 57 18 20
2017 Evaluation 5 18 24 24 29 0 0 53 23 21
2017 Data sciences 8 13 38 25 16 0 0 41 21 39
2017 Policy 4 23 42 22 9 0 0 31 27 310
2017 Project management 5 17 46 19 12 0 1 32 23 148
2017 Other services to the public 15 10 43 19 11 1 1 30 26 71
2017 None of the above 8 17 42 21 11 0 1 32 25 283
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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 29 32 15 11 11 2 0 30 70 58
2019 Federal regulators 20 33 24 11 11 2 1 20 80 520
2019 Compliance, inspection and enforcement 19 33 22 12 10 4 1 20 80 608
2019 Communications or public affairs 17 31 25 12 13 1 1 17 83 106
2019 Access to information and privacy 31 44 18 0 0 0 7 33 67 20
2019 Security 25 27 19 8 17 4 1 26 74 168
2019 Science and technology 28 36 18 9 7 2 0 28 72 100
2019 Legal services 40 17 13 25 4 0 0 40 60 18
2019 Administration and operations 26 30 22 10 9 2 1 27 73 485
2019 Human resources 29 35 16 7 13 0 0 29 71 192
2019 Financial management 22 36 18 10 14 0 0 22 78 181
2019 Procurement 19 39 19 13 7 3 0 19 81 26
2019 Real property 26 23 20 8 23 0 0 26 74 39
2019 Materiel management 24 31 4 15 17 9 0 27 73 14
2019 Information management 28 34 23 6 7 2 0 29 71 91
2019 Information technology 38 28 19 6 5 3 1 39 61 162
2019 Internal audit 23 44 11 6 15 0 0 23 77 16
2019 Evaluation 33 35 18 0 13 0 0 33 67 21
2019 Data sciences 30 37 10 7 12 5 0 31 69 52
2019 Policy 21 24 22 14 17 1 0 21 79 391
2019 Project management 20 26 22 15 15 1 1 21 79 155
2019 Other services to the public 17 31 24 11 14 1 2 18 82 62
2019 None of the above 16 33 22 14 11 4 0 17 83 266
2018 Client contact centre 45 7 16 13 14 5 0 47 53 37
2018 Federal regulators 22 28 24 14 10 2 0 23 77 517
2018 Compliance, inspection and enforcement 25 29 25 9 10 2 1 26 74 626
2018 Communications or public affairs 26 30 18 13 10 2 1 27 73 105
2018 Access to information and privacy 35 24 31 0 10 0 0 35 65 19
2018 Security 26 23 19 14 15 1 2 27 73 155
2018 Science and technology 31 27 20 6 11 6 0 33 67 85
2018 Legal services 49 0 22 0 20 9 0 54 46 15
2018 Administration and operations 32 22 19 12 11 2 1 33 67 437
2018 Human resources 31 28 21 10 10 0 0 31 69 193
2018 Financial management 34 28 19 8 8 1 1 35 65 190
2018 Procurement 27 28 27 4 14 0 0 27 73 24
2018 Real property 20 35 11 16 14 4 0 21 79 39
2018 Information management 46 17 12 15 8 2 0 47 53 79
2018 Information technology 46 27 16 4 3 2 2 47 53 139
2018 Internal audit 20 19 42 9 7 3 0 21 79 28
2018 Evaluation 23 44 7 3 13 5 6 25 75 24
2018 Data sciences 18 32 33 5 8 4 0 18 82 36
2018 Policy 34 26 16 10 12 2 1 35 65 380
2018 Project management 29 26 13 14 17 2 1 30 70 162
2018 Other services to the public 38 15 16 10 19 2 0 39 61 51
2018 None of the above 27 22 19 14 13 3 2 28 72 228
2017 Client contact centre 48 21 16 5 7 4 0 50 50 61
2017 Federal regulators 31 34 17 9 4 5 1 33 67 576
2017 Compliance, inspection and enforcement 36 28 17 6 5 7 1 39 61 690
2017 Communications or public affairs 31 25 26 8 6 4 0 32 68 106
2017 Access to information and privacy 25 18 32 18 0 6 0 27 73 16
2017 Security 33 23 17 13 7 6 1 36 64 161
2017 Science and technology 41 25 19 5 5 6 0 43 57 110
2017 Legal services 36 23 12 0 12 5 12 43 57 17
2017 Administration and operations 36 25 15 10 8 4 2 38 62 543
2017 Human resources 36 28 14 11 8 0 3 37 63 161
2017 Financial management 31 36 17 8 4 3 2 33 67 195
2017 Procurement 42 6 14 5 15 14 5 52 48 21
2017 Real property 35 28 11 17 6 3 0 37 63 36
2017 Information management 44 19 14 7 7 8 2 48 52 93
2017 Information technology 52 19 13 5 4 6 1 56 44 148
2017 Internal audit 40 11 29 5 0 15 0 47 53 20
2017 Evaluation 58 9 14 10 5 5 0 61 39 21
2017 Data sciences 41 21 20 8 8 3 0 42 58 39
2017 Policy 38 21 15 10 9 7 1 41 59 309
2017 Project management 35 23 20 13 6 4 1 36 64 147
2017 Other services to the public 30 29 22 10 4 5 0 32 68 71
2017 None of the above 33 25 21 6 9 4 2 35 65 284

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 58 42 41
2019 Federal regulators 56 44 406
2019 Compliance, inspection and enforcement 60 40 465
2019 Communications or public affairs 66 34 86
2019 Access to information and privacy 65 35 13
2019 Security 62 38 121
2019 Science and technology 58 42 70
2019 Legal services 85 15 12
2019 Administration and operations 66 34 352
2019 Human resources 61 39 139
2019 Financial management 67 33 144
2019 Procurement 62 38 20
2019 Real property 75 25 29
2019 Materiel management 86 14 10
2019 Information management 64 36 64
2019 Information technology 55 45 95
2019 Internal audit 57 43 12
2019 Evaluation 62 38 14
2019 Data sciences 67 33 35
2019 Policy 66 34 303
2019 Project management 73 27 123
2019 Other services to the public 58 42 49
2019 None of the above 63 37 211

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 34 66 41
2019 Federal regulators 31 69 406
2019 Compliance, inspection and enforcement 33 67 462
2019 Communications or public affairs 30 70 85
2019 Access to information and privacy 65 35 13
2019 Security 35 65 121
2019 Science and technology 36 64 68
2019 Legal services 54 46 11
2019 Administration and operations 37 63 350
2019 Human resources 41 59 137
2019 Financial management 31 69 143
2019 Procurement 29 71 20
2019 Real property 32 68 29
2019 Materiel management 38 62 10
2019 Information management 39 61 63
2019 Information technology 41 59 95
2019 Internal audit 42 58 12
2019 Evaluation 53 47 14
2019 Data sciences 40 60 35
2019 Policy 31 69 298
2019 Project management 30 70 120
2019 Other services to the public 41 59 49
2019 None of the above 41 59 209
2018 Client contact centre 19 81 18
2018 Federal regulators 24 76 391
2018 Compliance, inspection and enforcement 23 77 456
2018 Communications or public affairs 36 64 74
2018 Access to information and privacy 30 70 13
2018 Security 22 78 110
2018 Science and technology 27 73 55
2018 Administration and operations 25 75 287
2018 Human resources 30 70 136
2018 Financial management 24 76 122
2018 Procurement 28 72 17
2018 Real property 37 63 30
2018 Information management 35 65 42
2018 Information technology 44 56 71
2018 Internal audit 26 74 21
2018 Evaluation 49 51 16
2018 Data sciences 44 56 28
2018 Policy 24 76 244
2018 Project management 20 80 112
2018 Other services to the public 16 84 31
2018 None of the above 33 67 149

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 35 15 17 14 6 4 9 58 23 59
2019 Federal regulators 41 19 12 10 10 2 7 65 21 516
2019 Compliance, inspection and enforcement 45 17 12 8 8 2 9 69 18 609
2019 Communications or public affairs 33 19 17 10 17 0 4 54 28 106
2019 Access to information and privacy 34 13 4 22 16 0 11 52 43 20
2019 Security 35 13 18 9 15 4 6 53 27 169
2019 Science and technology 48 17 10 5 10 0 9 72 16 98
2019 Legal services 59 18 5 13 0 0 5 81 14 16
2019 Administration and operations 42 16 13 10 11 1 8 63 23 483
2019 Human resources 33 16 16 10 14 0 11 55 26 189
2019 Financial management 39 16 14 14 13 1 4 57 29 182
2019 Procurement 37 23 16 13 7 0 4 63 20 26
2019 Real property 31 12 24 17 8 0 8 47 27 39
2019 Materiel management 41 24 13 9 4 0 9 71 15 14
2019 Information management 47 11 15 7 12 1 8 63 21 89
2019 Information technology 41 22 14 8 9 2 5 67 18 161
2019 Internal audit 46 6 11 16 11 0 10 58 30 16
2019 Evaluation 57 14 8 8 13 0 0 71 21 21
2019 Data sciences 41 24 11 8 12 2 2 67 21 52
2019 Policy 33 19 18 13 14 0 3 54 28 389
2019 Project management 34 18 13 11 18 1 6 55 31 154
2019 Other services to the public 30 13 19 14 11 0 12 49 29 62
2019 None of the above 38 18 12 11 13 1 7 61 26 266
2018 Client contact centre 44 18 17 4 2 0 14 72 8 36
2018 Federal regulators 44 13 12 11 11 2 8 62 24 513
2018 Compliance, inspection and enforcement 49 15 10 7 8 2 9 72 17 626
2018 Communications or public affairs 38 11 26 3 11 0 10 55 17 105
2018 Access to information and privacy 22 0 27 24 26 0 0 22 51 19
2018 Security 40 14 16 9 11 3 7 61 22 156
2018 Science and technology 46 14 18 6 8 1 6 64 16 85
2018 Legal services 41 13 9 10 13 0 13 63 27 15
2018 Administration and operations 38 17 14 11 12 1 5 59 25 436
2018 Human resources 38 16 17 11 13 0 5 57 25 192
2018 Financial management 40 17 11 14 9 1 8 63 25 192
2018 Procurement 34 25 18 15 4 0 5 62 19 24
2018 Real property 33 12 15 13 7 6 13 56 26 39
2018 Information management 49 13 8 9 12 0 9 68 22 79
2018 Information technology 50 20 12 6 5 1 7 75 12 139
2018 Internal audit 53 13 8 3 10 0 13 75 15 28
2018 Evaluation 32 15 7 0 15 6 25 69 21 24
2018 Data sciences 29 32 18 7 9 4 0 64 17 36
2018 Policy 38 17 19 10 9 0 6 59 21 378
2018 Project management 31 20 15 14 13 2 5 55 29 163
2018 Other services to the public 40 13 15 6 17 4 6 58 25 51
2018 None of the above 37 14 15 8 15 1 10 58 26 228

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 7 14 4 18 28 14 14 30 64 41
2019 Federal regulators 7 15 23 19 27 2 6 25 50 406
2019 Compliance, inspection and enforcement 6 19 17 18 31 2 7 28 53 465
2019 Communications or public affairs 7 18 18 12 34 6 5 28 52 86
2019 Access to information and privacy 7 46 0 22 7 0 18 65 35 13
2019 Security 7 15 17 25 30 2 4 23 59 121
2019 Science and technology 3 22 28 13 23 0 12 28 41 69
2019 Legal services 15 42 9 9 26 0 0 57 34 10
2019 Administration and operations 13 21 19 17 22 1 8 37 43 349
2019 Human resources 15 14 19 16 20 2 14 35 43 136
2019 Financial management 13 17 11 19 29 2 9 34 54 142
2019 Procurement 0 25 17 32 25 0 0 25 58 20
2019 Real property 0 25 4 28 32 8 4 29 67 28
2019 Materiel management 0 33 19 19 22 0 7 36 44 10
2019 Information management 14 19 26 16 18 1 6 36 37 64
2019 Information technology 13 21 20 11 18 4 13 40 36 95
2019 Internal audit 14 43 0 8 28 0 8 62 38 12
2019 Evaluation 6 19 16 20 27 11 0 29 53 14
2019 Data sciences 0 25 20 22 23 3 7 28 50 35
2019 Policy 7 21 12 18 36 1 5 29 58 302
2019 Project management 7 14 21 18 35 1 5 21 57 121
2019 Other services to the public 9 13 18 24 27 2 8 24 56 49
2019 None of the above 5 16 20 17 30 3 10 24 53 211
2018 Client contact centre 7 7 31 17 30 0 7 16 51 18
2018 Federal regulators 6 12 20 21 30 1 10 21 58 392
2018 Compliance, inspection and enforcement 7 18 19 18 29 2 7 27 52 458
2018 Communications or public affairs 5 19 17 11 38 4 7 27 54 74
2018 Access to information and privacy 7 15 14 7 57 0 0 22 64 13
2018 Security 4 15 14 15 43 0 9 21 64 109
2018 Science and technology 6 5 37 25 23 0 4 12 50 55
2018 Administration and operations 6 19 20 17 29 1 8 27 51 287
2018 Human resources 11 18 20 20 19 2 11 33 45 136
2018 Financial management 10 24 14 18 24 1 10 38 47 121
2018 Procurement 31 5 34 0 20 5 6 41 22 18
2018 Real property 6 18 17 20 25 3 10 28 53 30
2018 Information management 20 20 14 7 21 4 15 49 34 42
2018 Information technology 16 24 14 21 11 6 8 46 37 71
2018 Internal audit 8 7 28 11 38 0 8 16 54 21
2018 Evaluation 0 0 34 28 15 7 15 0 56 16
2018 Data sciences 5 3 24 25 32 0 11 9 64 28
2018 Policy 5 17 15 16 36 4 7 25 58 245
2018 Project management 7 16 14 26 33 1 3 24 62 112
2018 Other services to the public 17 13 16 10 39 5 0 32 52 31
2018 None of the above 6 15 17 20 33 1 9 23 59 154
2017 Client contact centre 10 21 17 20 20 7 7 35 46 30
2017 Federal regulators 6 16 21 19 21 4 14 26 49 363
2017 Compliance, inspection and enforcement 7 19 25 12 22 3 12 31 39 389
2017 Communications or public affairs 9 22 15 22 19 1 11 36 47 69
2017 Access to information and privacy 18 11 9 27 18 0 18 35 54 11
2017 Security 7 20 16 16 25 4 11 32 49 96
2017 Science and technology 5 27 20 16 19 3 10 37 41 59
2017 Administration and operations 12 14 18 17 20 2 16 32 46 316
2017 Human resources 14 20 15 13 18 1 20 42 39 99
2017 Financial management 10 23 12 16 23 1 15 39 47 125
2017 Real property 0 27 28 18 14 0 13 31 37 22
2017 Information management 10 12 18 26 21 2 12 25 54 43
2017 Information technology 8 27 11 9 24 0 20 44 42 61
2017 Data sciences 0 13 18 23 32 0 14 16 63 22
2017 Policy 6 25 16 20 22 3 8 35 47 170
2017 Project management 6 19 21 13 26 0 15 29 46 90
2017 Other services to the public 15 17 17 6 30 0 14 37 42 45
2017 None of the above 7 20 21 14 21 3 14 33 42 172

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 7 9 3 24 38 14 4 20 76 41
2019 Federal regulators 5 12 18 19 33 3 10 19 60 407
2019 Compliance, inspection and enforcement 5 14 16 17 39 3 6 20 62 463
2019 Communications or public affairs 3 8 15 12 38 7 17 15 66 86
2019 Access to information and privacy 7 37 13 14 22 7 0 47 39 13
2019 Security 6 10 13 18 42 1 10 18 67 121
2019 Science and technology 0 10 22 10 36 6 16 13 59 69
2019 Legal services 15 17 0 18 41 0 9 35 65 10
2019 Administration and operations 7 15 18 15 35 2 9 24 56 349
2019 Human resources 6 7 14 15 27 2 30 20 60 136
2019 Financial management 5 11 11 21 39 2 12 18 69 143
2019 Procurement 0 18 29 28 21 0 4 18 52 20
2019 Real property 0 14 3 28 51 0 3 15 82 29
2019 Materiel management 12 14 19 19 30 0 7 28 52 10
2019 Information management 5 18 22 20 27 3 5 25 51 64
2019 Information technology 7 17 22 10 24 4 15 30 42 94
2019 Internal audit 20 20 15 15 15 0 15 47 35 12
2019 Evaluation 0 7 40 14 33 6 0 8 50 14
2019 Data sciences 0 18 10 22 30 5 15 22 65 35
2019 Policy 3 9 14 19 41 2 12 14 70 302
2019 Project management 2 8 18 23 39 2 8 12 69 121
2019 Other services to the public 6 8 7 28 41 2 9 15 77 48
2019 None of the above 4 13 15 16 38 2 11 20 63 211
2018 Client contact centre 7 0 23 23 39 0 7 8 67 18
2018 Federal regulators 3 9 17 19 42 3 9 13 68 391
2018 Compliance, inspection and enforcement 5 11 16 17 42 2 7 17 65 457
2018 Communications or public affairs 3 9 13 12 49 5 9 13 71 74
2018 Access to information and privacy 0 7 21 15 57 0 0 7 72 13
2018 Security 2 10 12 17 48 2 9 13 73 108
2018 Science and technology 3 3 23 23 34 0 14 7 66 55
2018 Administration and operations 4 13 17 16 41 1 7 18 63 288
2018 Human resources 4 10 19 15 29 2 22 18 57 136
2018 Financial management 5 14 13 18 37 2 11 21 63 121
2018 Procurement 21 0 20 19 29 5 6 24 54 18
2018 Real property 3 17 21 23 28 3 5 22 55 30
2018 Information management 15 10 20 24 18 2 10 29 49 42
2018 Information technology 6 17 15 18 27 4 12 28 54 71
2018 Internal audit 12 7 11 16 43 0 10 22 66 21
2018 Evaluation 0 0 15 37 26 7 15 0 80 16
2018 Data sciences 5 6 19 16 36 6 11 14 63 28
2018 Policy 1 10 15 17 46 3 7 13 70 243
2018 Project management 3 8 12 15 50 3 9 13 73 112
2018 Other services to the public 15 9 9 3 61 0 3 25 66 31
2018 None of the above 3 7 15 18 43 3 11 11 71 154
2017 Client contact centre 3 13 18 14 33 3 16 20 58 30
2017 Federal regulators 3 11 18 15 33 4 16 17 60 364
2017 Compliance, inspection and enforcement 4 13 19 17 31 4 13 19 57 390
2017 Communications or public affairs 3 8 14 20 41 0 14 13 71 69
2017 Access to information and privacy 9 11 0 44 18 0 18 24 76 11
2017 Security 5 14 10 25 32 5 8 22 66 95
2017 Science and technology 2 10 18 10 36 5 19 16 60 59
2017 Administration and operations 4 10 14 15 38 5 14 18 65 317
2017 Human resources 3 10 12 12 27 3 33 20 61 99
2017 Financial management 1 14 11 10 33 3 28 22 62 126
2017 Real property 0 18 9 27 36 0 9 20 70 22
2017 Information management 0 2 23 21 30 4 19 3 67 43
2017 Information technology 6 16 15 11 23 2 26 32 48 61
2017 Data sciences 0 9 18 23 41 0 9 10 70 22
2017 Policy 1 10 16 20 41 2 10 12 70 170
2017 Project management 3 11 13 19 34 5 15 18 65 90
2017 Other services to the public 20 9 18 15 33 0 4 31 50 45
2017 None of the above 3 12 19 12 33 4 16 19 58 172
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