2019 Public Service Employee Survey Results by Theme for Natural Resources Canada by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 45 35 10 6 4 0 0 80 10 338
2017 Provides services to public - English only 49 31 12 6 3 0 0 80 9 151
2017 Provides services to public - Both English and French 34 47 12 5 2 0 0 81 7 339
2014 Provides services to public - English only 44 36 9 8 3 0 0 80 11 175
2014 Provides services to public - Both English and French 30 46 9 11 3 0 0 77 14 347
2011 Provides services to public - English only 46 36 8 6 4 0 0 82 10 202
2011 Provides services to public - Both English and French 34 43 12 8 3 0 0 77 11 451
2008 Provides services to public - English only 39 45 7 7 2 0 0 84 9 283
2008 Provides services to public - Both English and French 34 46 11 8 2 0 0 80 9 510

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 43 33 9 9 6 0 0 76 14 336
2017 Provides services to public - English only 35 33 13 12 6 1 0 69 18 151
2017 Provides services to public - Both English and French 30 40 14 10 7 0 0 69 17 338

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 59 30 6 3 2 0 0 90 4 337
2017 Provides services to public - English only 59 31 7 3 0 0 0 90 3 151
2017 Provides services to public - Both English and French 53 34 11 1 1 0 0 87 2 337
2014 Provides services to public - English only 69 22 4 3 1 1 1 92 4 175
2014 Provides services to public - Both English and French 59 31 7 2 1 0 0 90 3 347
2011 Provides services to public - English only 72 19 7 2 0 0 0 91 2 202
2011 Provides services to public - Both English and French 61 28 8 3 1 0 0 89 3 453

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 53 30 9 5 2 0 0 84 8 338
2017 Provides services to public - English only 49 35 9 4 2 1 0 85 6 151
2017 Provides services to public - Both English and French 40 44 9 6 1 0 0 84 7 337
2014 Provides services to public - English only 49 32 11 7 1 0 1 81 8 175
2014 Provides services to public - Both English and French 39 38 13 8 2 0 0 77 10 346
2011 Provides services to public - English only 47 38 8 5 2 0 0 85 7 203
2011 Provides services to public - Both English and French 41 44 8 6 2 0 0 84 8 452
2008 Provides services to public - English only 42 46 5 5 2 0 0 88 7 283
2008 Provides services to public - Both English and French 39 46 8 4 2 0 0 85 7 511

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 45 27 14 6 5 1 0 74 12 338
2017 Provides services to public - English only 40 29 14 12 5 1 0 69 17 151
2017 Provides services to public - Both English and French 37 29 19 8 6 1 0 67 14 339
2014 Provides services to public - English only 35 29 21 9 6 1 1 64 15 175
2014 Provides services to public - Both English and French 29 36 22 7 5 0 0 65 12 347
2011 Provides services to public - English only 28 33 18 13 7 1 0 62 20 202
2011 Provides services to public - Both English and French 30 38 17 9 5 1 0 69 14 454

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 43 31 14 7 5 1 0 74 12 337
2017 Provides services to public - English only 38 33 13 10 6 0 0 71 16 150
2017 Provides services to public - Both English and French 37 33 17 6 7 0 0 70 12 338
2014 Provides services to public - English only 33 27 21 11 6 1 1 61 18 175
2014 Provides services to public - Both English and French 30 34 22 9 5 0 0 63 14 345
2011 Provides services to public - English only 29 33 16 14 7 1 0 63 21 203
2011 Provides services to public - Both English and French 28 40 17 8 5 1 0 69 14 454
2008 Provides services to public - English only 26 41 13 11 8 0 0 67 19 283
2008 Provides services to public - Both English and French 29 44 15 8 5 0 0 73 12 510

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 38 23 18 11 6 3 1 64 18 339
2017 Provides services to public - English only 36 26 15 8 13 3 0 64 21 151
2017 Provides services to public - Both English and French 33 26 18 13 7 4 0 61 21 339
2014 Provides services to public - English only 37 27 15 11 4 5 1 68 16 174
2014 Provides services to public - Both English and French 31 25 20 11 9 4 0 59 20 347
2011 Provides services to public - English only 35 30 15 10 6 2 1 68 17 201
2011 Provides services to public - Both English and French 29 28 18 10 10 5 1 60 20 454
2008 Provides services to public - English only 25 29 19 11 8 6 2 59 21 283
2008 Provides services to public - Both English and French 26 28 22 12 8 4 1 56 21 511
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 52 22 13 6 2 1 4 78 9 339

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 51 25 13 6 4 1 1 77 10 338
2017 Provides services to public - English only 42 27 12 9 7 2 1 71 17 151
2017 Provides services to public - Both English and French 44 30 13 6 6 2 0 74 12 338
2014 Provides services to public - English only 49 29 4 11 3 4 0 80 15 175
2014 Provides services to public - Both English and French 42 30 13 8 4 2 0 74 13 347
2011 Provides services to public - English only 41 30 13 7 8 1 0 71 15 203
2011 Provides services to public - Both English and French 43 31 11 8 6 1 1 75 14 454
2008 Provides services to public - English only 39 29 10 11 8 2 1 70 19 283
2008 Provides services to public - Both English and French 38 34 11 8 6 3 0 75 14 511

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 46 29 12 9 4 0 1 76 12 338
2017 Provides services to public - English only 37 30 14 13 6 0 0 67 19 151
2017 Provides services to public - Both English and French 41 35 12 6 7 0 0 76 12 338
2014 Provides services to public - English only 43 34 7 11 3 2 0 79 14 175
2014 Provides services to public - Both English and French 41 33 12 9 4 1 0 75 13 347
2011 Provides services to public - English only 40 30 11 8 10 0 0 70 18 203
2011 Provides services to public - Both English and French 38 34 10 12 6 0 0 72 18 452
2008 Provides services to public - English only 35 33 12 8 11 0 1 69 19 283
2008 Provides services to public - Both English and French 36 37 10 9 7 1 0 74 16 512

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 51 28 10 6 5 0 0 79 11 339
2017 Provides services to public - English only 46 25 9 11 8 0 0 72 19 151
2017 Provides services to public - Both English and French 46 28 11 8 6 0 0 75 14 337
2014 Provides services to public - English only 53 28 10 6 2 1 1 82 8 175
2014 Provides services to public - Both English and French 46 31 9 8 5 0 0 77 14 347

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 34 30 13 10 6 6 0 68 18 338
2017 Provides services to public - English only 23 35 17 11 6 7 1 63 19 151
2017 Provides services to public - Both English and French 24 32 18 11 8 6 0 60 20 340
2014 Provides services to public - English only 32 30 13 9 6 9 1 69 16 175
2014 Provides services to public - Both English and French 20 31 21 12 6 10 0 56 21 347
2011 Provides services to public - English only 27 27 21 6 7 10 0 61 15 203
2011 Provides services to public - Both English and French 23 30 21 9 8 9 0 58 18 454

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 33 29 15 11 8 4 0 65 19 337
2017 Provides services to public - English only 26 28 17 16 10 2 1 55 27 150
2017 Provides services to public - Both English and French 22 32 20 11 11 3 1 56 23 339
2014 Provides services to public - English only 28 26 16 14 14 2 0 55 28 175
2014 Provides services to public - Both English and French 16 31 20 20 8 4 0 49 30 347
2011 Provides services to public - English only 21 30 17 13 18 2 0 51 32 201
2011 Provides services to public - Both English and French 20 30 20 14 13 2 0 51 28 451
2008 Provides services to public - English only 19 28 18 16 17 2 0 48 33 283
2008 Provides services to public - Both English and French 20 30 24 16 8 3 0 51 24 511

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 22 30 18 15 8 7 1 56 25 336
2017 Provides services to public - English only 18 27 19 18 12 7 0 49 31 151
2017 Provides services to public - Both English and French 16 30 22 15 10 7 1 49 27 340
2014 Provides services to public - English only 18 29 16 16 17 3 0 49 35 175
2014 Provides services to public - Both English and French 11 27 23 24 9 6 0 41 35 346
2011 Provides services to public - English only 13 26 18 20 18 5 0 41 40 203
2011 Provides services to public - Both English and French 12 27 22 21 12 7 0 42 35 451
2008 Provides services to public - English only 7 30 15 24 19 6 0 39 45 283
2008 Provides services to public - Both English and French 9 32 23 20 9 7 0 44 31 512

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 23 29 17 18 11 1 0 53 30 337
2017 Provides services to public - English only 18 29 11 22 16 5 0 49 40 151
2017 Provides services to public - Both English and French 17 31 20 17 11 4 0 50 29 338
2014 Provides services to public - English only 18 29 16 17 16 3 0 49 35 174
2014 Provides services to public - Both English and French 12 33 17 22 13 2 0 46 36 347
2011 Provides services to public - English only 11 30 14 21 19 4 0 43 42 203
2011 Provides services to public - Both English and French 14 28 20 19 16 2 0 43 36 451
2008 Provides services to public - English only 14 34 12 21 15 4 0 49 38 282
2008 Provides services to public - Both English and French 13 37 17 20 10 3 0 52 31 511
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 35 32 15 12 6 0 0 67 18 337
2017 Provides services to public - English only 28 33 11 18 10 0 1 61 28 151
2017 Provides services to public - Both English and French 26 38 14 12 9 0 0 64 22 339
2014 Provides services to public - English only 23 35 17 12 12 0 1 58 25 175
2014 Provides services to public - Both English and French 23 32 21 14 10 0 0 55 24 347
2011 Provides services to public - English only 23 42 12 13 9 0 0 65 23 203
2011 Provides services to public - Both English and French 25 36 17 13 9 0 0 61 23 452

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 35 38 10 12 4 1 0 74 16 338
2017 Provides services to public - English only 31 47 9 8 5 0 0 78 13 149
2017 Provides services to public - Both English and French 29 41 13 12 5 0 0 70 18 339

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 44 30 12 8 5 1 0 75 13 337
2017 Provides services to public - English only 37 27 13 14 8 0 1 64 22 151
2017 Provides services to public - Both English and French 35 37 14 8 5 0 0 73 13 337
2014 Provides services to public - English only 47 33 6 9 4 1 1 81 13 175
2014 Provides services to public - Both English and French 39 37 11 7 6 0 0 76 13 347
2011 Provides services to public - English only 35 36 10 8 11 0 0 71 19 202
2011 Provides services to public - Both English and French 37 39 9 8 7 0 0 77 14 454
2008 Provides services to public - English only 32 34 16 11 7 0 0 66 18 283
2008 Provides services to public - Both English and French 34 36 13 9 8 1 0 70 17 512

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 35 38 11 11 4 0 1 74 15 338
2017 Provides services to public - English only 24 40 15 14 6 0 0 64 21 151
2017 Provides services to public - Both English and French 28 39 14 13 6 0 0 67 19 340
2014 Provides services to public - English only 28 38 14 12 8 0 0 66 20 174
2014 Provides services to public - Both English and French 27 35 17 13 7 0 0 63 20 347
2011 Provides services to public - English only 28 35 17 14 5 0 1 63 19 203
2011 Provides services to public - Both English and French 31 39 15 11 5 0 1 70 15 451
2008 Provides services to public - English only 26 41 17 9 5 1 0 68 14 283
2008 Provides services to public - Both English and French 29 41 16 7 4 0 3 73 11 512

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 23 31 19 14 11 2 0 55 26 339
2017 Provides services to public - English only 17 29 22 13 15 3 0 48 29 150
2017 Provides services to public - Both English and French 20 35 16 12 12 4 0 57 26 338
2014 Provides services to public - English only 21 26 16 20 16 2 0 47 36 175
2014 Provides services to public - Both English and French 20 29 23 12 14 1 1 50 26 347
2011 Provides services to public - English only 19 32 18 15 15 1 0 52 30 203
2011 Provides services to public - Both English and French 19 36 18 14 10 3 0 57 25 453
2008 Provides services to public - English only 17 31 18 19 13 2 0 49 33 281
2008 Provides services to public - Both English and French 23 36 19 12 7 2 1 61 20 512

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 25 26 16 12 16 2 4 54 30 339
2017 Provides services to public - English only 16 22 14 19 24 3 3 40 45 150
2017 Provides services to public - Both English and French 17 25 11 21 21 4 2 45 44 340
2014 Provides services to public - English only 15 22 14 14 30 3 3 39 46 175
2014 Provides services to public - Both English and French 13 19 16 21 24 3 4 35 48 347
2011 Provides services to public - English only 12 20 15 24 25 3 0 33 51 203
2011 Provides services to public - Both English and French 14 23 16 20 24 1 2 38 46 453
2008 Provides services to public - English only 9 28 13 21 26 2 1 38 48 283
2008 Provides services to public - Both English and French 19 31 12 20 14 2 2 51 36 511

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 53 19 15 7 2 1 4 75 9 339

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 57 12 8 5 5 1 12 80 11 338

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 45 26 14 6 4 2 4 75 10 338

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 43 21 17 6 5 4 4 69 13 339

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 51 14 11 7 8 2 7 72 16 339

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 69 12 8 3 2 1 5 87 4 338

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 76 6 5 2 3 2 4 88 6 335

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 78 4 4 1 2 1 9 92 4 338

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 40 36 11 7 5 0 0 76 13 337
2017 Provides services to public - English only 41 29 11 11 7 0 0 70 19 151
2017 Provides services to public - Both English and French 30 43 12 8 7 0 0 74 15 337
2014 Provides services to public - English only 28 36 14 10 11 0 1 64 22 175
2014 Provides services to public - Both English and French 24 42 12 13 8 0 0 66 22 346
2011 Provides services to public - English only 29 41 12 12 7 0 0 69 19 201
2011 Provides services to public - Both English and French 32 36 13 11 8 0 0 69 18 453

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 41 36 10 7 5 0 0 77 12 338
2017 Provides services to public - English only 40 29 14 10 7 0 0 69 17 151
2017 Provides services to public - Both English and French 40 34 13 6 6 0 0 74 13 336
2014 Provides services to public - English only 38 38 7 11 6 1 0 76 17 175
2014 Provides services to public - Both English and French 28 39 14 13 5 1 0 67 19 347

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 37 37 14 9 3 0 0 74 12 335
2017 Provides services to public - English only 34 32 14 16 4 0 0 66 20 151
2017 Provides services to public - Both English and French 33 39 15 10 4 0 0 71 14 337
2014 Provides services to public - English only 30 31 16 14 10 0 0 60 24 175
2014 Provides services to public - Both English and French 31 32 17 13 6 0 1 63 20 347
2011 Provides services to public - English only 29 45 12 8 5 1 1 75 13 203
2011 Provides services to public - Both English and French 32 43 11 10 4 0 0 75 13 454

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 25 39 17 9 6 4 0 66 16 338
2017 Provides services to public - English only 21 37 16 12 11 3 1 60 23 150
2017 Provides services to public - Both English and French 19 36 24 10 6 5 0 58 17 340

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 45 30 12 7 6 0 1 75 13 337
2017 Provides services to public - English only 46 32 8 7 6 0 0 78 13 151
2017 Provides services to public - Both English and French 40 32 14 6 7 0 1 73 14 338
2014 Provides services to public - English only 43 30 13 10 4 0 1 74 14 175
2014 Provides services to public - Both English and French 35 35 14 9 5 1 1 71 15 347
2011 Provides services to public - English only 38 37 8 12 4 0 0 75 17 203
2011 Provides services to public - Both English and French 39 35 12 7 6 0 1 75 13 451

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 36 31 17 9 6 0 1 67 16 339
2017 Provides services to public - English only 32 38 17 7 5 1 1 71 12 150
2017 Provides services to public - Both English and French 28 38 19 9 5 0 1 67 14 340
2014 Provides services to public - English only 29 35 21 10 4 0 1 64 14 175
2014 Provides services to public - Both English and French 28 35 19 11 6 0 1 64 17 347
2011 Provides services to public - English only 24 31 22 11 10 0 1 56 21 203
2011 Provides services to public - Both English and French 29 36 18 11 6 0 0 65 17 452
2008 Provides services to public - English only 19 34 25 12 9 0 1 54 21 284
2008 Provides services to public - Both English and French 23 35 21 14 8 0 0 58 21 512

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 57 21 7 5 5 1 4 82 11 337
2017 Provides services to public - English only 52 24 7 5 4 4 4 83 10 148
2017 Provides services to public - Both English and French 44 27 9 6 6 3 4 77 14 337
2014 Provides services to public - English only 58 22 8 4 3 2 3 85 7 175
2014 Provides services to public - Both English and French 47 25 12 5 6 1 4 76 11 347
2011 Provides services to public - English only 50 31 7 4 4 2 2 85 8 202
2011 Provides services to public - Both English and French 45 27 10 7 7 2 3 76 14 453

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public - Both English and French 29 39 32 339
2017 Provides services to public - English only 19 34 47 150
2017 Provides services to public - Both English and French 29 37 34 340
2014 Provides services to public - English only 19 43 38 175
2014 Provides services to public - Both English and French 29 37 34 346
2011 Provides services to public - English only 25 40 35 203
2011 Provides services to public - Both English and French 27 41 32 453

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Provides services to public - Both English and French 18 23 34 8 10 7 101
2017 Provides services to public - English only 43 3 24 3 20 6 29
2017 Provides services to public - Both English and French 18 23 47 4 4 4 101
2014 Provides services to public - English only 46 17 15 10 9999 11 34
2014 Provides services to public - Both English and French 25 27 35 6 9999 7 100
2011 Provides services to public - English only 34 4 35 19 9999 8 51
2011 Provides services to public - Both English and French 17 24 34 12 9999 12 125
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 47 39 8 4 2 1 0 86 6 336
2017 Provides services to public - English only 43 44 7 3 1 1 0 89 4 150
2017 Provides services to public - Both English and French 41 39 11 6 2 0 0 80 9 339
2014 Provides services to public - English only 42 33 12 8 3 2 1 77 11 175
2014 Provides services to public - Both English and French 41 39 12 5 3 1 0 80 8 346
2011 Provides services to public - English only 42 37 12 6 2 1 0 79 8 203
2011 Provides services to public - Both English and French 40 42 9 6 3 0 0 82 9 453
2008 Provides services to public - English only 43 38 9 7 3 0 0 81 10 282
2008 Provides services to public - Both English and French 40 43 10 4 2 1 0 83 7 511

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 23 44 18 8 4 1 0 69 13 338
2017 Provides services to public - English only 23 36 18 17 3 3 0 60 21 151
2017 Provides services to public - Both English and French 20 41 22 10 5 2 0 62 15 339
2014 Provides services to public - English only 29 41 15 9 6 1 1 70 15 175
2014 Provides services to public - Both English and French 18 44 21 11 5 1 0 63 16 347
2011 Provides services to public - English only 20 37 17 17 7 1 1 58 24 202
2011 Provides services to public - Both English and French 21 43 18 8 6 3 0 66 15 454

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 9 20 35 25 9 0 1 35 30 339
2017 Provides services to public - English only 10 23 36 22 5 0 5 28 34 149
2017 Provides services to public - Both English and French 9 24 37 19 9 0 2 28 33 338
2014 Provides services to public - English only 12 19 41 20 6 1 1 26 32 175
2014 Provides services to public - Both English and French 11 30 34 18 6 0 1 24 41 347
2011 Provides services to public - English only 11 31 36 14 5 1 2 19 44 202
2011 Provides services to public - Both English and French 12 24 35 19 6 1 2 26 38 451
2008 Provides services to public - English only 9 30 38 15 5 0 2 20 40 284
2008 Provides services to public - Both English and French 10 31 36 16 5 0 2 22 42 511

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 6 15 24 32 19 2 2 53 22 339
2017 Provides services to public - English only 12 19 23 23 13 2 8 40 35 150
2017 Provides services to public - Both English and French 8 19 29 27 12 1 4 41 28 336
2014 Provides services to public - English only 8 21 30 21 14 3 3 37 31 175
2014 Provides services to public - Both English and French 12 22 31 20 9 4 2 31 36 346
2011 Provides services to public - English only 9 25 23 24 11 2 5 38 36 202
2011 Provides services to public - Both English and French 10 19 30 24 11 3 2 37 31 453
2008 Provides services to public - English only 11 23 36 18 8 2 2 27 36 281
2008 Provides services to public - Both English and French 10 22 32 23 8 2 3 33 33 510

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 20 26 27 14 11 0 1 26 47 338
2017 Provides services to public - English only 20 22 30 11 9 1 8 22 45 149
2017 Provides services to public - Both English and French 22 27 29 10 6 1 4 18 52 337
2014 Provides services to public - English only 32 28 23 10 4 1 3 14 62 175
2014 Provides services to public - Both English and French 33 31 20 9 3 2 2 13 66 346
2011 Provides services to public - English only 24 26 32 10 5 1 2 16 51 202
2011 Provides services to public - Both English and French 24 28 27 10 8 1 3 19 54 453
2008 Provides services to public - English only 20 29 31 14 4 1 1 18 50 280
2008 Provides services to public - Both English and French 23 29 25 14 5 1 3 20 54 511

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 9 20 26 26 19 0 1 45 29 336
2017 Provides services to public - English only 9 14 27 28 16 0 7 46 25 148
2017 Provides services to public - Both English and French 12 15 34 25 12 0 2 38 27 337
2014 Provides services to public - English only 7 14 31 32 13 1 3 47 22 173
2014 Provides services to public - Both English and French 11 21 34 23 8 1 3 31 33 344
2011 Provides services to public - English only 7 16 38 26 9 2 4 37 24 202
2011 Provides services to public - Both English and French 11 21 31 22 11 1 3 34 33 452
2008 Provides services to public - English only 6 17 33 32 9 1 2 42 24 282
2008 Provides services to public - Both English and French 11 23 32 24 7 0 3 32 35 506

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 17 22 25 20 15 0 1 35 39 339
2017 Provides services to public - English only 21 17 30 16 9 1 4 27 41 149
2017 Provides services to public - Both English and French 19 25 29 17 9 1 1 26 44 338
2014 Provides services to public - English only 25 24 22 18 8 1 3 27 51 175
2014 Provides services to public - Both English and French 30 26 24 11 5 1 3 17 59 346
2011 Provides services to public - English only 26 31 23 7 8 1 4 16 59 203
2011 Provides services to public - Both English and French 24 26 25 14 7 1 2 22 52 452
2008 Provides services to public - English only 22 30 23 14 9 1 2 23 53 283
2008 Provides services to public - Both English and French 21 26 25 17 7 1 3 25 49 510

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 9 18 30 23 18 1 2 42 28 334
2017 Provides services to public - English only 7 14 33 21 16 5 5 40 23 149
2017 Provides services to public - Both English and French 13 20 22 26 14 1 3 42 35 338
2014 Provides services to public - English only 9 11 28 30 13 2 6 47 22 174
2014 Provides services to public - Both English and French 8 18 25 28 13 2 5 44 29 346
2011 Provides services to public - English only 6 16 29 20 17 3 9 42 25 202
2011 Provides services to public - Both English and French 9 19 25 26 15 2 4 44 29 453
2008 Provides services to public - English only 12 16 29 22 13 2 5 38 30 282
2008 Provides services to public - Both English and French 12 22 25 22 11 4 5 35 37 510

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 20 22 32 15 11 1 1 26 42 339
2017 Provides services to public - English only 21 23 23 14 10 1 8 26 49 148
2017 Provides services to public - Both English and French 20 25 30 14 8 1 2 23 46 336
2014 Provides services to public - English only 30 24 23 12 6 2 4 19 57 175
2014 Provides services to public - Both English and French 23 29 29 8 7 1 2 16 55 346

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 6 19 34 27 13 0 1 41 25 338

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 16 33 22 17 7 4 1 52 25 336

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 47 28 9 6 8 0 1 76 15 338
2017 Provides services to public - English only 43 24 11 9 13 1 0 67 22 150
2017 Provides services to public - Both English and French 41 32 9 8 9 1 0 74 17 340
2014 Provides services to public - English only 41 26 10 12 7 2 1 70 19 175
2014 Provides services to public - Both English and French 38 34 11 7 10 1 0 72 17 347

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 54 27 8 5 4 0 1 82 10 339
2017 Provides services to public - English only 40 36 9 11 4 0 0 76 15 150
2017 Provides services to public - Both English and French 44 34 9 8 5 1 0 78 13 339
2014 Provides services to public - English only 46 36 9 7 2 1 0 82 9 174
2014 Provides services to public - Both English and French 37 37 13 7 6 0 0 74 13 347

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 52 29 11 4 3 1 0 81 7 338

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 37 36 12 6 7 2 0 75 14 337
2017 Provides services to public - English only 36 38 14 7 3 3 0 76 10 150
2017 Provides services to public - Both English and French 33 41 15 5 4 2 0 76 9 339
2014 Provides services to public - English only 50 29 11 3 3 5 0 82 6 175
2014 Provides services to public - Both English and French 37 38 17 3 2 3 0 77 5 347
2011 Provides services to public - English only 30 39 15 8 5 3 0 71 13 203
2011 Provides services to public - Both English and French 34 39 12 5 5 4 0 77 11 448

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 42 34 12 5 3 4 0 80 8 337
2017 Provides services to public - English only 32 28 22 7 3 8 0 66 11 151
2017 Provides services to public - Both English and French 34 37 16 3 4 5 0 76 7 339
2014 Provides services to public - English only 48 26 12 4 2 7 0 80 7 175
2014 Provides services to public - Both English and French 39 40 11 3 2 4 0 83 5 347

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 53 32 7 4 3 1 0 86 7 338
2017 Provides services to public - English only 48 28 10 7 6 0 0 77 13 151
2017 Provides services to public - Both English and French 44 36 9 6 4 0 1 80 10 339
2014 Provides services to public - English only 49 27 13 6 4 1 0 77 10 175
2014 Provides services to public - Both English and French 40 39 11 4 3 1 0 81 8 345
2011 Provides services to public - English only 39 33 16 6 6 0 0 72 12 202
2011 Provides services to public - Both English and French 39 38 9 7 6 1 0 78 13 451
2008 Provides services to public - English only 30 43 10 11 6 0 0 73 17 283
2008 Provides services to public - Both English and French 34 44 13 5 4 0 0 78 9 510

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 35 25 13 9 10 4 3 65 21 339
2017 Provides services to public - English only 29 25 16 11 12 3 3 58 25 151
2017 Provides services to public - Both English and French 24 29 16 12 10 4 4 58 24 340
2014 Provides services to public - English only 36 29 13 12 7 2 2 67 20 175
2014 Provides services to public - Both English and French 29 31 14 11 9 5 2 64 21 347

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 32 33 13 13 6 2 1 67 20 339
2017 Provides services to public - English only 33 31 17 12 5 2 0 65 17 151
2017 Provides services to public - Both English and French 33 36 12 9 6 3 0 71 16 337
2014 Provides services to public - English only 35 35 11 9 6 4 0 74 15 175
2014 Provides services to public - Both English and French 35 38 12 7 3 4 1 76 11 346
2011 Provides services to public - English only 29 35 17 9 5 5 1 68 14 202
2011 Provides services to public - Both English and French 31 40 10 9 5 5 0 75 15 453
2008 Provides services to public - English only 30 30 14 12 7 7 1 64 21 282
2008 Provides services to public - Both English and French 29 35 13 11 6 5 1 67 18 512

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 33 33 18 7 6 2 0 68 14 338

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 23 17 19 11 15 11 4 48 29 338
2017 Provides services to public - English only 19 14 28 15 15 8 1 37 32 151
2017 Provides services to public - Both English and French 15 23 16 16 17 10 3 44 38 339
2014 Provides services to public - English only 25 17 17 14 16 11 0 47 33 175
2014 Provides services to public - Both English and French 15 24 17 15 16 10 3 44 36 347
2011 Provides services to public - English only 17 26 18 10 16 11 1 49 30 203
2011 Provides services to public - Both English and French 15 20 16 18 13 14 3 44 37 453

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 42 41 6 9 2 0 0 83 11 338
2017 Provides services to public - English only 36 45 3 12 4 0 0 82 16 151
2017 Provides services to public - Both English and French 35 48 5 9 3 0 0 84 12 340
2014 Provides services to public - English only 37 41 6 12 4 0 0 79 15 174
2014 Provides services to public - Both English and French 31 49 7 9 4 0 0 80 13 347
2011 Provides services to public - English only 36 43 5 12 4 0 0 79 16 203
2011 Provides services to public - Both English and French 40 44 6 8 3 0 0 83 11 453
2008 Provides services to public - English only 40 42 6 8 4 0 0 82 12 284
2008 Provides services to public - Both English and French 42 44 5 6 3 0 0 87 9 512

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 51 29 7 9 4 0 0 81 12 339
2017 Provides services to public - English only 44 39 6 7 4 0 1 83 11 151
2017 Provides services to public - Both English and French 44 34 7 10 5 0 0 79 14 339
2014 Provides services to public - English only 52 31 5 8 4 0 0 83 12 174
2014 Provides services to public - Both English and French 41 36 8 7 7 0 0 78 14 347
2011 Provides services to public - English only 47 33 7 9 4 0 0 80 13 201
2011 Provides services to public - Both English and French 47 35 6 8 4 0 0 82 12 454

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 55 30 8 5 3 0 0 85 7 339
2017 Provides services to public - English only 55 29 10 3 1 0 1 85 5 151
2017 Provides services to public - Both English and French 50 36 8 5 1 0 0 87 6 339
2014 Provides services to public - English only 54 32 8 5 1 0 0 86 6 174
2014 Provides services to public - Both English and French 42 42 6 5 3 1 0 86 8 346

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 61 20 6 9 3 0 0 82 12 339
2017 Provides services to public - English only 78 17 5 0 1 0 0 95 1 150
2017 Provides services to public - Both English and French 49 26 10 11 3 0 0 75 15 340
2014 Provides services to public - English only 76 14 3 3 1 0 1 92 4 174
2014 Provides services to public - Both English and French 52 26 5 11 5 0 0 78 16 347
2011 Provides services to public - English only 74 17 3 1 1 0 3 94 3 203
2011 Provides services to public - Both English and French 52 22 6 13 6 0 1 75 19 450
2008 Provides services to public - English only 76 15 3 3 1 0 2 93 4 284
2008 Provides services to public - Both English and French 49 19 9 15 7 0 0 69 22 512

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 58 22 9 7 3 0 0 81 10 339
2017 Provides services to public - English only 82 9 8 0 0 0 1 92 0 151
2017 Provides services to public - Both English and French 55 24 6 10 4 0 1 79 15 340
2014 Provides services to public - English only 76 14 5 1 0 0 5 94 1 175
2014 Provides services to public - Both English and French 58 23 5 9 3 0 1 82 12 347
2011 Provides services to public - English only 72 13 7 0 2 0 6 91 2 202
2011 Provides services to public - Both English and French 58 19 8 8 6 0 2 78 14 452
2008 Provides services to public - English only 73 12 2 1 1 1 10 95 2 284
2008 Provides services to public - Both English and French 51 22 6 12 7 0 2 75 19 512

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 78 14 4 2 1 0 1 93 3 335
2017 Provides services to public - English only 83 13 4 0 0 0 1 96 0 150
2017 Provides services to public - Both English and French 75 14 5 3 3 0 0 89 6 339
2014 Provides services to public - English only 83 10 1 1 0 1 5 98 1 173
2014 Provides services to public - Both English and French 74 15 6 2 2 0 1 90 4 346
2011 Provides services to public - English only 76 12 3 0 2 0 7 94 2 203
2011 Provides services to public - Both English and French 74 13 3 5 3 0 2 88 9 453
2008 Provides services to public - English only 82 5 3 0 1 0 8 95 2 284
2008 Provides services to public - Both English and French 70 12 5 4 6 0 3 85 10 511

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 40 25 19 8 4 4 0 68 13 338

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 35 42 8 8 4 1 3 80 12 338

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 56 23 8 5 2 3 2 84 8 339

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 14 86 336

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 36 64 49

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 65 35 49

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 49

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 39 61 49

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 51 49 49

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 57 43 49

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 50 50 49

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 39 61 49

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 51 49 49

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 41 59 49

Question 60j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 12 88 49

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 49 51 49

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 19 81 49

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 57 43 49

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 16 84 49

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 24 76 49

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 19 81 336

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 17 14 18 7 9 25 10 47 25 339
2017 Provides services to public - English only 18 14 24 9 8 21 6 44 22 151
2017 Provides services to public - Both English and French 16 15 16 7 11 30 5 48 27 339
2014 Provides services to public - English only 22 14 19 8 4 24 7 54 18 175
2014 Provides services to public - Both English and French 16 16 23 6 7 25 7 47 19 347

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 31 28 14 5 8 12 1 69 15 339
2017 Provides services to public - English only 29 29 22 7 7 6 0 62 15 151
2017 Provides services to public - Both English and French 28 32 17 8 8 7 1 65 17 337
2014 Provides services to public - English only 38 21 21 5 3 12 1 67 8 175
2014 Provides services to public - Both English and French 25 27 25 6 5 11 1 59 12 346
2011 Provides services to public - English only 32 32 16 7 4 8 0 70 12 201
2011 Provides services to public - Both English and French 33 38 13 5 4 6 0 76 9 454

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 7 93 335

Question 67a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 29 71 24

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 24

Question 68d. Please indicate the type of discrimination you experienced. Religion

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 23

Question 68e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 27 73 23

Question 68f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 35 65 23

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 23

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 23

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 23

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 40 60 23

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 36 64 23

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 11 89 337

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 19 12 24 3 4 29 9 50 10 336
2017 Provides services to public - English only 18 12 30 3 3 30 4 45 10 151
2017 Provides services to public - Both English and French 20 15 18 4 4 32 7 56 14 339
2014 Provides services to public - English only 21 10 19 8 2 33 7 52 16 175
2014 Provides services to public - Both English and French 14 15 25 2 2 34 8 50 6 347

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 34 23 19 3 4 15 2 69 8 335
2017 Provides services to public - English only 32 26 20 7 2 11 1 67 10 151
2017 Provides services to public - Both English and French 32 31 19 3 4 10 1 71 8 338
2014 Provides services to public - English only 36 20 17 6 3 17 2 68 10 175
2014 Provides services to public - Both English and French 22 30 22 2 2 20 2 67 5 347
2011 Provides services to public - English only 35 28 21 6 2 8 0 69 9 203
2011 Provides services to public - Both English and French 37 37 13 2 3 8 0 81 6 451

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 15 85 338
2017 Provides services to public - English only 19 81 151
2017 Provides services to public - Both English and French 17 83 339
2014 Provides services to public - English only 17 83 175
2014 Provides services to public - Both English and French 13 87 347

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 78 22 50
2017 Provides services to public - English only 69 31 29
2017 Provides services to public - Both English and French 78 22 59
2014 Provides services to public - English only 77 23 31
2014 Provides services to public - Both English and French 92 8 47

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 64 26 8 3 0 0 0 90 3 39
2017 Provides services to public - English only 69 10 15 0 6 0 0 79 6 20
2017 Provides services to public - Both English and French 48 38 7 6 0 0 0 86 6 45
2014 Provides services to public - English only 58 38 0 5 0 0 0 95 5 24
2014 Provides services to public - Both English and French 41 52 2 3 2 0 0 93 5 43
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Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 63 21 8 5 4 0 0 83 8 339
2017 Provides services to public - English only 50 25 11 9 4 1 1 76 13 150
2017 Provides services to public - Both English and French 53 25 10 5 5 1 0 80 10 339

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 13 43 19 12 7 3 3 59 20 37
2019 Provides services to public - Both English and French 24 47 14 12 2 2 0 72 14 102

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 31 43 15 6 4 2 0 76 9 338
2017 Provides services to public - English only 21 36 18 8 10 6 0 61 19 150
2017 Provides services to public - Both English and French 20 40 23 9 6 3 0 62 15 339

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 28 37 15 12 7 1 0 65 19 338
2017 Provides services to public - English only 23 27 18 18 12 3 0 51 31 151
2017 Provides services to public - Both English and French 19 40 15 16 10 1 0 59 26 338

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 26 28 23 11 12 0 0 55 23 339
2017 Provides services to public - English only 29 26 19 9 16 0 2 55 26 151
2017 Provides services to public - Both English and French 23 26 21 13 14 0 3 50 28 339

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 20 28 25 13 13 0 0 49 26 336
2017 Provides services to public - English only 26 23 23 14 14 1 1 50 28 150
2017 Provides services to public - Both English and French 19 23 28 18 11 0 0 42 30 339

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 31 29 23 9 7 0 1 60 17 336
2017 Provides services to public - English only 28 30 21 11 7 0 3 60 19 151
2017 Provides services to public - Both English and French 25 27 23 15 9 0 1 52 24 336

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 17 26 24 14 17 0 2 44 32 334
2017 Provides services to public - English only 19 23 22 15 19 1 2 43 35 149
2017 Provides services to public - Both English and French 17 21 26 18 16 1 1 39 34 340

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 46 25 14 5 5 0 5 75 10 334
2017 Provides services to public - English only 46 21 13 9 3 1 8 73 13 151
2017 Provides services to public - Both English and French 38 29 13 8 3 1 8 74 12 339

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 33 27 19 12 8 0 1 61 20 334
2017 Provides services to public - English only 34 27 19 14 5 0 1 61 19 150
2017 Provides services to public - Both English and French 29 28 25 10 7 0 1 58 17 339

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 29 35 20 10 6 0 1 65 16 336
2017 Provides services to public - English only 29 25 23 15 6 0 1 55 22 150
2017 Provides services to public - Both English and French 25 28 26 15 5 1 1 54 20 337

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 27 32 21 12 7 0 1 60 20 336
2017 Provides services to public - English only 26 28 22 16 7 0 1 55 23 150
2017 Provides services to public - Both English and French 26 30 22 13 6 2 0 57 20 338

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 29 34 18 12 7 0 1 63 18 335
2017 Provides services to public - English only 26 31 23 13 5 0 2 58 18 150
2017 Provides services to public - Both English and French 31 25 20 16 7 1 1 57 22 339

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 44 28 14 8 6 0 1 72 14 336

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 35 33 15 10 6 0 1 69 16 334
2017 Provides services to public - English only 27 33 15 14 8 1 2 62 22 148
2017 Provides services to public - Both English and French 29 29 20 12 7 1 1 59 20 339

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 55 23 12 5 2 0 1 80 8 331
2017 Provides services to public - English only 55 18 16 8 2 0 1 74 10 150
2017 Provides services to public - Both English and French 59 21 11 4 3 0 2 82 7 340

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 76 9 4 3 2 1 6 91 5 332
2017 Provides services to public - English only 73 10 7 5 2 1 2 85 8 150
2017 Provides services to public - Both English and French 64 15 8 6 2 1 3 83 9 340

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 74 13 5 2 5 0 1 88 8 334
2017 Provides services to public - English only 50 29 9 7 3 0 1 81 9 151
2017 Provides services to public - Both English and French 52 29 11 5 1 0 2 83 6 340

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 60 23 10 4 2 0 1 83 6 333
2017 Provides services to public - English only 46 27 11 10 6 0 1 73 16 151
2017 Provides services to public - Both English and French 55 21 11 8 4 1 1 77 12 339

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 61 18 8 7 6 0 1 79 13 333
2017 Provides services to public - English only 48 20 3 2 3 1 23 90 6 150
2017 Provides services to public - Both English and French 59 13 6 1 0 0 21 91 2 338

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 62 10 6 1 1 0 19 90 3 334
2017 Provides services to public - English only 57 28 9 2 2 0 2 87 4 151
2017 Provides services to public - Both English and French 72 15 7 1 0 0 5 91 2 336

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 69 19 7 1 2 0 2 90 3 336
2017 Provides services to public - English only 64 17 5 5 7 0 2 83 12 150
2017 Provides services to public - Both English and French 69 15 6 2 3 1 4 88 6 340

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 72 13 6 4 2 1 3 88 6 336
2017 Provides services to public - English only 47 40 9 1 2 0 1 88 3 149
2017 Provides services to public - Both English and French 51 30 13 3 1 1 1 83 4 339

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 62 22 9 3 1 0 2 86 4 335

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 18 31 35 12 4 0 0 49 16 339
2017 Provides services to public - English only 17 27 31 18 6 0 0 45 24 151
2017 Provides services to public - Both English and French 10 29 38 16 6 1 0 39 22 340

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 5 21 37 22 14 0 0 37 26 334
2017 Provides services to public - English only 9 24 32 23 12 0 1 35 33 151
2017 Provides services to public - Both English and French 7 20 36 25 11 0 0 37 27 338
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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 26 32 20 9 11 2 0 26 74 337
2017 Provides services to public - English only 32 22 19 11 8 7 2 35 65 151
2017 Provides services to public - Both English and French 32 25 21 10 10 2 0 33 67 340

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 66 34 248

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 36 64 246

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 41 14 15 12 11 0 7 60 24 331

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 9 21 21 17 28 1 3 31 47 248
2017 Provides services to public - English only 18 18 18 16 24 1 6 39 42 89
2017 Provides services to public - Both English and French 7 23 20 22 18 2 8 33 45 223

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 4 15 16 21 39 2 3 21 63 247
2017 Provides services to public - English only 4 10 17 25 38 3 2 15 67 89
2017 Provides services to public - Both English and French 2 12 12 21 44 1 8 16 71 223
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