2019 Public Service Employee Survey Results by Theme for Royal Canadian Mounted Police by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 45 38 9 5 3 0 0 83 7 1104
2017 Provides services to public - English only 42 42 9 5 2 0 0 84 8 1118
2017 Provides services to public - Both English and French 38 44 10 5 3 0 0 81 8 468
2014 Provides services to public - English only 42 42 6 6 3 0 0 84 9 964
2014 Provides services to public - Both English and French 38 44 10 4 5 0 0 82 8 467
2011 Provides services to public - English only 44 40 8 5 3 0 0 84 8 1286
2011 Provides services to public - Both English and French 43 38 8 7 3 0 0 82 10 676
2008 Provides services to public - English only 45 37 7 7 3 0 0 82 11 894
2008 Provides services to public - Both English and French 45 39 8 5 3 0 0 84 9 459

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 38 31 13 10 7 0 0 69 18 1108
2017 Provides services to public - English only 34 33 13 12 9 0 0 67 20 1114
2017 Provides services to public - Both English and French 32 38 15 7 7 0 0 70 14 466

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 66 26 6 2 1 0 0 92 3 1102
2017 Provides services to public - English only 67 26 5 1 0 0 0 93 2 1110
2017 Provides services to public - Both English and French 59 33 6 2 1 0 0 92 2 467
2014 Provides services to public - English only 76 19 4 1 1 0 0 95 1 962
2014 Provides services to public - Both English and French 69 24 4 2 1 0 0 93 2 466
2011 Provides services to public - English only 72 23 3 1 1 0 0 95 2 1282
2011 Provides services to public - Both English and French 66 25 5 3 1 0 0 91 3 683

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 54 32 7 5 2 0 0 86 7 1105
2017 Provides services to public - English only 50 36 8 4 1 0 0 87 5 1109
2017 Provides services to public - Both English and French 43 42 9 4 1 0 0 85 5 467
2014 Provides services to public - English only 55 33 7 3 2 0 0 88 5 964
2014 Provides services to public - Both English and French 47 41 7 2 2 1 0 88 4 467
2011 Provides services to public - English only 51 36 7 4 2 0 0 88 5 1289
2011 Provides services to public - Both English and French 50 36 8 3 3 0 0 86 6 680
2008 Provides services to public - English only 53 36 5 4 2 0 0 88 6 901
2008 Provides services to public - Both English and French 49 38 5 6 2 0 0 87 8 464

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 44 30 12 8 5 0 0 74 14 1109
2017 Provides services to public - English only 37 32 12 11 7 0 0 70 18 1114
2017 Provides services to public - Both English and French 34 36 16 7 6 0 0 70 14 465
2014 Provides services to public - English only 39 35 14 7 5 0 0 74 12 964
2014 Provides services to public - Both English and French 38 35 14 7 4 1 0 74 12 467
2011 Provides services to public - English only 34 37 15 8 4 1 0 72 13 1286
2011 Provides services to public - Both English and French 33 32 19 9 6 1 0 66 15 683

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 43 31 12 9 4 0 0 75 13 1105
2017 Provides services to public - English only 38 34 12 11 6 0 0 71 17 1117
2017 Provides services to public - Both English and French 36 33 15 8 6 1 0 70 15 469
2014 Provides services to public - English only 38 36 14 8 4 0 0 75 12 963
2014 Provides services to public - Both English and French 39 35 17 5 3 0 0 75 9 467
2011 Provides services to public - English only 34 39 14 9 5 0 0 72 14 1283
2011 Provides services to public - Both English and French 30 38 16 9 6 0 0 69 15 682
2008 Provides services to public - English only 34 40 10 9 6 0 0 75 15 904
2008 Provides services to public - Both English and French 37 38 14 7 4 1 0 76 10 463

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 23 14 10 8 3 1 66 19 1106
2017 Provides services to public - English only 38 22 17 12 7 3 1 63 20 1114
2017 Provides services to public - Both English and French 34 25 19 6 8 6 1 64 16 467
2014 Provides services to public - English only 42 23 15 10 7 3 0 67 17 964
2014 Provides services to public - Both English and French 40 26 17 9 7 1 0 67 17 467
2011 Provides services to public - English only 38 28 14 9 8 3 0 69 17 1285
2011 Provides services to public - Both English and French 37 22 17 11 8 4 1 62 20 680
2008 Provides services to public - English only 36 28 13 11 7 5 0 67 20 903
2008 Provides services to public - Both English and French 34 28 16 7 10 5 0 65 18 463
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 36 23 20 6 5 1 8 65 13 1106

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 48 25 12 7 5 2 1 75 12 1105
2017 Provides services to public - English only 45 27 12 7 7 1 1 74 14 1119
2017 Provides services to public - Both English and French 45 30 10 7 5 3 1 77 12 469
2014 Provides services to public - English only 45 29 12 6 5 2 1 76 12 963
2014 Provides services to public - Both English and French 44 33 10 6 5 2 1 79 11 466
2011 Provides services to public - English only 41 32 11 9 6 1 0 74 15 1281
2011 Provides services to public - Both English and French 41 31 12 8 5 2 1 74 13 677
2008 Provides services to public - English only 38 30 12 9 10 2 0 69 19 900
2008 Provides services to public - Both English and French 39 33 10 8 6 4 1 75 14 467

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 45 29 10 9 5 1 1 75 14 1096
2017 Provides services to public - English only 42 30 11 9 7 1 1 73 16 1117
2017 Provides services to public - Both English and French 44 31 11 7 7 0 0 75 14 469
2014 Provides services to public - English only 42 31 11 8 7 1 0 74 15 963
2014 Provides services to public - Both English and French 41 33 13 6 6 1 0 75 12 467
2011 Provides services to public - English only 39 33 10 11 7 1 0 72 17 1281
2011 Provides services to public - Both English and French 40 33 14 7 6 1 0 73 13 679
2008 Provides services to public - English only 36 31 10 12 11 1 0 67 23 899
2008 Provides services to public - Both English and French 37 36 9 10 7 1 0 74 17 465

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 53 25 11 6 5 0 0 79 10 1108
2017 Provides services to public - English only 51 25 11 5 7 0 0 76 13 1116
2017 Provides services to public - Both English and French 53 26 9 6 6 0 0 79 12 464
2014 Provides services to public - English only 53 24 10 6 5 1 0 79 12 964
2014 Provides services to public - Both English and French 48 29 12 7 4 0 0 77 11 467

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 28 14 7 6 4 1 72 14 1107
2017 Provides services to public - English only 33 32 14 7 8 4 1 69 16 1118
2017 Provides services to public - Both English and French 28 34 16 9 8 4 0 65 18 468
2014 Provides services to public - English only 33 33 16 9 5 3 1 69 15 964
2014 Provides services to public - Both English and French 30 35 15 9 7 3 0 67 17 467
2011 Provides services to public - English only 26 33 18 11 8 3 1 61 20 1285
2011 Provides services to public - Both English and French 25 32 17 12 8 5 1 60 22 682

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 38 27 14 11 7 2 1 67 18 1105
2017 Provides services to public - English only 29 33 14 11 10 2 1 64 22 1118
2017 Provides services to public - Both English and French 26 30 19 11 11 3 0 58 22 468
2014 Provides services to public - English only 29 34 15 12 8 1 1 65 20 964
2014 Provides services to public - Both English and French 25 35 17 13 8 1 0 61 21 467
2011 Provides services to public - English only 26 33 16 12 11 2 0 60 24 1284
2011 Provides services to public - Both English and French 23 31 21 12 10 3 0 55 23 680
2008 Provides services to public - English only 27 34 12 13 10 3 0 63 24 901
2008 Provides services to public - Both English and French 28 35 16 11 6 4 0 66 18 467

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 30 29 16 12 8 4 1 62 21 1106
2017 Provides services to public - English only 24 28 17 15 11 4 1 55 27 1116
2017 Provides services to public - Both English and French 19 30 21 13 11 5 1 52 26 469
2014 Provides services to public - English only 25 31 15 16 8 3 1 58 26 963
2014 Provides services to public - Both English and French 22 30 19 15 11 3 0 53 27 467
2011 Provides services to public - English only 18 38 16 15 10 3 0 58 26 1284
2011 Provides services to public - Both English and French 15 31 24 15 11 4 0 47 27 683
2008 Provides services to public - English only 17 33 15 20 11 4 0 51 33 900
2008 Provides services to public - Both English and French 20 35 19 13 6 6 0 59 21 467

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 27 28 16 15 10 2 1 57 26 1108
2017 Provides services to public - English only 21 29 16 17 13 3 1 52 31 1117
2017 Provides services to public - Both English and French 20 27 21 17 11 4 0 49 29 466
2014 Provides services to public - English only 22 32 15 17 11 2 1 56 29 963
2014 Provides services to public - Both English and French 19 31 19 16 13 1 0 51 30 466
2011 Provides services to public - English only 17 35 15 19 11 2 0 53 31 1285
2011 Provides services to public - Both English and French 13 35 21 15 12 3 0 50 28 680
2008 Provides services to public - English only 20 36 13 18 11 1 1 57 30 903
2008 Provides services to public - Both English and French 21 38 15 17 8 2 0 59 25 466
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 34 14 12 9 0 0 66 20 1108
2017 Provides services to public - English only 29 32 14 14 10 0 0 61 24 1117
2017 Provides services to public - Both English and French 31 37 14 11 6 0 1 68 18 468
2014 Provides services to public - English only 29 36 13 14 8 0 0 65 22 963
2014 Provides services to public - Both English and French 29 37 15 11 7 0 0 66 19 467
2011 Provides services to public - English only 25 39 14 14 8 0 0 64 22 1282
2011 Provides services to public - Both English and French 24 38 18 11 9 0 1 63 20 682

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 38 10 9 3 0 0 78 12 1104
2017 Provides services to public - English only 35 39 11 9 5 0 0 74 15 1118
2017 Provides services to public - Both English and French 36 39 13 8 3 0 0 75 12 469

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 42 29 14 8 6 0 0 72 14 1107
2017 Provides services to public - English only 39 33 12 9 7 0 1 72 16 1118
2017 Provides services to public - Both English and French 39 34 12 9 5 1 1 74 14 467
2014 Provides services to public - English only 43 32 11 8 5 1 0 75 14 963
2014 Provides services to public - Both English and French 39 36 13 5 6 1 1 77 11 466
2011 Provides services to public - English only 36 37 12 9 6 1 0 73 15 1284
2011 Provides services to public - Both English and French 38 32 14 9 6 1 1 71 15 678
2008 Provides services to public - English only 32 32 12 11 11 0 0 65 23 901
2008 Provides services to public - Both English and French 35 38 10 9 7 0 0 73 17 467

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 35 38 8 13 6 0 0 73 18 1100
2017 Provides services to public - English only 26 40 10 16 8 0 0 66 24 1119
2017 Provides services to public - Both English and French 31 36 13 14 6 0 0 67 20 467
2014 Provides services to public - English only 29 40 9 15 7 0 0 68 23 963
2014 Provides services to public - Both English and French 28 45 10 11 6 0 0 73 17 467
2011 Provides services to public - English only 29 42 10 13 5 0 1 71 18 1284
2011 Provides services to public - Both English and French 27 38 14 13 7 0 0 66 20 679
2008 Provides services to public - English only 24 44 10 15 7 0 0 68 22 902
2008 Provides services to public - Both English and French 28 40 10 16 5 0 0 69 21 467

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 27 17 13 9 3 1 60 23 1103
2017 Provides services to public - English only 29 30 14 12 9 3 2 63 23 1114
2017 Provides services to public - Both English and French 26 34 18 9 9 3 1 62 19 468
2014 Provides services to public - English only 27 32 14 13 10 2 2 61 24 964
2014 Provides services to public - Both English and French 24 31 17 14 11 3 0 57 25 467
2011 Provides services to public - English only 25 33 15 15 10 1 1 59 25 1281
2011 Provides services to public - Both English and French 23 32 17 14 13 1 0 56 28 679
2008 Provides services to public - English only 18 32 17 18 13 1 1 51 31 904
2008 Provides services to public - Both English and French 22 33 20 14 9 2 0 56 23 464

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 19 20 17 15 19 2 8 44 38 1104
2017 Provides services to public - English only 17 23 16 15 19 3 7 45 38 1115
2017 Provides services to public - Both English and French 20 25 18 11 20 2 5 48 33 466
2014 Provides services to public - English only 14 20 17 16 23 3 7 37 44 963
2014 Provides services to public - Both English and French 18 23 15 20 20 2 2 43 42 467
2011 Provides services to public - English only 12 25 17 16 23 2 5 40 42 1282
2011 Provides services to public - Both English and French 15 25 15 15 26 2 3 42 43 680
2008 Provides services to public - English only 9 22 15 18 29 2 5 33 51 900
2008 Provides services to public - Both English and French 15 29 13 18 20 3 3 47 40 465

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 54 23 11 4 3 1 4 81 8 1105

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 60 6 3 3 3 2 22 87 8 1099

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 44 21 16 7 4 3 4 70 13 1100

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 43 20 16 8 5 3 5 68 15 1099

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 35 15 14 13 13 3 6 56 28 1100

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 63 15 8 3 2 3 7 86 6 1101

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 74 8 5 2 2 4 5 90 5 1101

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 74 6 4 2 2 2 9 91 5 1103

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 33 35 13 12 6 0 1 69 18 1102
2017 Provides services to public - English only 31 38 12 12 7 0 0 69 19 1108
2017 Provides services to public - Both English and French 30 38 15 12 5 0 0 68 17 467
2014 Provides services to public - English only 25 44 10 13 7 0 0 69 20 964
2014 Provides services to public - Both English and French 23 43 17 10 7 1 0 66 17 466
2011 Provides services to public - English only 35 37 10 11 6 1 0 73 17 1281
2011 Provides services to public - Both English and French 30 42 12 9 6 0 1 73 15 682

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 38 31 15 9 6 0 0 70 15 1107
2017 Provides services to public - English only 35 34 13 11 6 0 0 69 18 1112
2017 Provides services to public - Both English and French 37 34 17 6 5 0 0 71 11 468
2014 Provides services to public - English only 35 36 14 8 6 0 0 72 15 963
2014 Provides services to public - Both English and French 31 40 15 7 6 0 0 71 14 466

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 42 35 9 9 4 0 0 77 13 1090
2017 Provides services to public - English only 40 32 12 11 6 0 0 72 16 1111
2017 Provides services to public - Both English and French 38 39 12 7 4 0 0 77 12 468
2014 Provides services to public - English only 36 38 13 10 4 0 0 74 13 964
2014 Provides services to public - Both English and French 35 39 13 7 5 1 0 75 13 465
2011 Provides services to public - English only 42 38 10 6 3 0 0 81 9 1283
2011 Provides services to public - Both English and French 42 35 13 6 3 0 0 78 9 679

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 28 39 15 10 4 3 0 69 15 1103
2017 Provides services to public - English only 26 36 16 11 8 3 0 64 19 1113
2017 Provides services to public - Both English and French 25 33 21 8 6 6 0 62 15 465

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 50 28 8 9 4 0 0 79 13 1103
2017 Provides services to public - English only 43 32 8 10 7 0 0 76 17 1114
2017 Provides services to public - Both English and French 43 34 10 8 4 0 1 78 12 469
2014 Provides services to public - English only 43 33 11 9 4 0 0 76 13 963
2014 Provides services to public - Both English and French 44 32 11 8 3 0 0 77 12 467
2011 Provides services to public - English only 41 35 10 8 6 0 0 76 14 1288
2011 Provides services to public - Both English and French 43 32 11 8 5 0 0 76 13 680

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 37 27 18 10 7 0 1 65 17 1088
2017 Provides services to public - English only 33 29 17 10 8 0 3 64 18 1117
2017 Provides services to public - Both English and French 37 29 16 10 6 0 1 67 16 469
2014 Provides services to public - English only 28 26 23 11 11 0 1 55 23 963
2014 Provides services to public - Both English and French 32 33 17 11 7 0 0 65 17 465
2011 Provides services to public - English only 25 31 22 13 9 0 1 56 22 1284
2011 Provides services to public - Both English and French 30 29 18 13 10 0 0 59 23 682
2008 Provides services to public - English only 23 23 23 15 15 0 1 47 30 901
2008 Provides services to public - Both English and French 28 27 20 12 11 0 2 56 24 462

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 55 20 8 4 5 2 6 81 10 1103
2017 Provides services to public - English only 52 19 8 5 7 2 6 78 14 1119
2017 Provides services to public - Both English and French 48 20 9 4 10 3 6 74 15 466
2014 Provides services to public - English only 54 20 9 5 6 2 4 79 12 964
2014 Provides services to public - Both English and French 46 22 10 6 7 3 6 75 14 467
2011 Provides services to public - English only 45 26 8 7 8 2 4 75 16 1287
2011 Provides services to public - Both English and French 40 29 11 7 9 1 4 72 16 683

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public - English only 22 42 36 1109
2017 Provides services to public - English only 19 44 37 1117
2017 Provides services to public - Both English and French 29 37 34 468
2014 Provides services to public - English only 21 45 34 964
2014 Provides services to public - Both English and French 27 41 32 467
2011 Provides services to public - English only 22 48 30 1287
2011 Provides services to public - Both English and French 32 40 29 683

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Provides services to public - English only 25 28 23 8 5 10 250
2017 Provides services to public - English only 26 27 23 8 10 6 215
2017 Provides services to public - Both English and French 18 35 23 5 7 11 135
2014 Provides services to public - English only 33 27 19 8 9999 13 203
2014 Provides services to public - Both English and French 20 34 36 3 9999 7 124
2011 Provides services to public - English only 26 30 25 9 9999 10 280
2011 Provides services to public - Both English and French 19 31 36 4 9999 10 217
Top of Page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 54 33 8 4 1 0 0 87 5 1103
2017 Provides services to public - English only 51 36 6 4 2 0 0 87 6 1115
2017 Provides services to public - Both English and French 46 40 7 4 1 0 1 88 5 467
2014 Provides services to public - English only 46 39 9 4 2 0 0 86 6 964
2014 Provides services to public - Both English and French 45 41 8 2 3 1 0 86 6 467
2011 Provides services to public - English only 45 39 9 4 2 0 0 85 6 1284
2011 Provides services to public - Both English and French 43 40 10 4 3 0 0 83 6 681
2008 Provides services to public - English only 53 35 6 3 3 0 0 88 6 901
2008 Provides services to public - Both English and French 54 36 6 3 2 0 0 90 4 464

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 39 18 8 3 1 0 71 11 1110
2017 Provides services to public - English only 28 39 18 8 5 1 0 68 14 1112
2017 Provides services to public - Both English and French 31 40 15 11 2 1 0 72 13 469
2014 Provides services to public - English only 31 37 18 8 4 2 0 70 12 964
2014 Provides services to public - Both English and French 33 38 17 7 5 1 0 70 12 467
2011 Provides services to public - English only 26 42 19 8 4 1 0 68 13 1284
2011 Provides services to public - Both English and French 27 41 17 9 4 1 0 69 13 683

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 12 22 31 20 13 1 1 34 34 1096
2017 Provides services to public - English only 12 22 32 16 13 1 4 30 36 1108
2017 Provides services to public - Both English and French 11 21 33 17 12 2 4 30 34 461
2014 Provides services to public - English only 12 24 33 19 10 1 2 29 36 961
2014 Provides services to public - Both English and French 13 27 36 16 6 1 2 22 41 466
2011 Provides services to public - English only 10 23 36 18 10 1 2 29 34 1283
2011 Provides services to public - Both English and French 12 29 30 17 9 1 3 27 42 677
2008 Provides services to public - English only 12 25 34 19 7 0 2 26 38 901
2008 Provides services to public - Both English and French 9 28 35 16 10 0 3 26 38 466

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 9 14 25 25 23 2 3 50 24 1098
2017 Provides services to public - English only 10 15 27 21 20 2 5 44 27 1104
2017 Provides services to public - Both English and French 11 19 27 19 15 6 4 37 33 460
2014 Provides services to public - English only 9 16 28 26 16 2 3 44 26 957
2014 Provides services to public - Both English and French 11 19 32 21 11 1 4 34 32 466
2011 Provides services to public - English only 8 15 27 26 18 2 4 47 24 1282
2011 Provides services to public - Both English and French 12 19 28 22 12 3 4 36 33 678
2008 Provides services to public - English only 9 16 28 25 16 2 3 44 27 898
2008 Provides services to public - Both English and French 6 19 31 21 17 2 4 40 27 465

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 8 13 26 25 21 3 5 50 22 1096
2017 Provides services to public - English only 7 15 27 24 19 3 7 47 24 1106
2017 Provides services to public - Both English and French 14 21 27 17 12 3 7 32 38 462
2014 Provides services to public - English only 9 17 30 24 14 2 3 40 28 958
2014 Provides services to public - Both English and French 12 24 28 17 12 3 4 31 39 465
2011 Provides services to public - English only 10 14 30 26 13 2 5 42 26 1280
2011 Provides services to public - Both English and French 17 24 27 16 9 3 4 27 44 676
2008 Provides services to public - English only 10 14 35 23 11 2 4 37 26 901
2008 Provides services to public - Both English and French 13 24 27 18 11 3 5 31 40 465

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 3 8 24 33 28 1 4 64 12 1095
2017 Provides services to public - English only 4 7 26 32 24 1 7 60 12 1097
2017 Provides services to public - Both English and French 6 11 27 27 19 2 7 51 19 459
2014 Provides services to public - English only 5 10 28 34 18 2 4 55 16 949
2014 Provides services to public - Both English and French 6 12 32 28 16 0 5 47 19 462
2011 Provides services to public - English only 4 8 31 35 18 1 4 56 12 1279
2011 Provides services to public - Both English and French 9 16 29 26 14 2 4 43 26 676
2008 Provides services to public - English only 6 9 33 31 16 0 4 50 16 903
2008 Provides services to public - Both English and French 5 17 29 26 17 1 6 46 24 466

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 16 18 24 18 20 2 3 39 36 1093
2017 Provides services to public - English only 20 21 23 15 16 1 4 33 43 1112
2017 Provides services to public - Both English and French 19 20 25 13 14 3 6 30 43 465
2014 Provides services to public - English only 22 21 24 17 13 1 2 30 45 959
2014 Provides services to public - Both English and French 20 24 23 18 13 0 2 32 45 465
2011 Provides services to public - English only 19 20 27 18 12 1 3 31 41 1282
2011 Provides services to public - Both English and French 23 24 22 15 10 2 4 27 50 679
2008 Provides services to public - English only 24 22 25 16 10 1 3 26 48 903
2008 Provides services to public - Both English and French 15 24 28 17 12 1 4 30 41 465

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 10 14 24 24 22 2 3 49 26 1095
2017 Provides services to public - English only 12 16 25 19 20 3 6 43 30 1110
2017 Provides services to public - Both English and French 17 22 21 16 15 5 5 34 43 461
2014 Provides services to public - English only 10 15 23 26 18 3 5 48 28 955
2014 Provides services to public - Both English and French 12 21 24 21 15 4 3 39 36 464
2011 Provides services to public - English only 8 14 22 26 21 2 6 51 24 1281
2011 Provides services to public - Both English and French 15 20 25 21 11 3 5 36 38 674
2008 Provides services to public - English only 9 14 24 25 17 2 7 47 26 900
2008 Provides services to public - Both English and French 13 23 27 18 12 3 5 33 39 466

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 9 16 30 20 19 2 3 41 27 1097
2017 Provides services to public - English only 10 18 29 18 16 4 6 37 31 1107
2017 Provides services to public - Both English and French 12 19 29 18 12 4 7 33 35 462
2014 Provides services to public - English only 13 20 29 21 11 2 3 34 35 957
2014 Provides services to public - Both English and French 10 25 25 20 11 3 6 35 38 465

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 6 13 33 28 18 0 1 47 19 1100

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 21 35 16 17 9 1 0 57 26 1103

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 35 31 10 13 9 1 0 67 22 1106
2017 Provides services to public - English only 35 27 12 13 11 1 1 63 25 1116
2017 Provides services to public - Both English and French 39 32 11 11 7 1 0 71 18 469
2014 Provides services to public - English only 35 30 11 14 11 0 0 65 24 963
2014 Provides services to public - Both English and French 42 28 13 9 8 0 0 70 17 466

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 42 34 9 10 5 0 0 76 15 1107
2017 Provides services to public - English only 33 38 11 11 6 0 1 71 18 1114
2017 Provides services to public - Both English and French 39 40 9 7 5 0 0 79 12 464
2014 Provides services to public - English only 36 38 11 10 5 0 0 74 15 964
2014 Provides services to public - Both English and French 37 41 10 7 4 0 0 79 11 466

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 36 34 14 9 5 1 0 72 14 1104

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 41 35 13 7 3 1 0 77 10 1099
2017 Provides services to public - English only 38 39 12 5 3 2 0 79 9 1115
2017 Provides services to public - Both English and French 41 33 15 5 3 3 0 77 8 467
2014 Provides services to public - English only 44 33 12 6 3 1 1 78 9 962
2014 Provides services to public - Both English and French 44 37 11 3 3 2 0 83 6 467
2011 Provides services to public - English only 31 38 17 7 5 1 0 71 11 1284
2011 Provides services to public - Both English and French 31 37 17 7 5 3 0 70 12 681

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 43 30 16 5 2 3 1 75 8 1102
2017 Provides services to public - English only 38 30 18 5 3 4 1 73 9 1112
2017 Provides services to public - Both English and French 38 32 17 3 4 4 2 75 7 465
2014 Provides services to public - English only 43 30 15 4 2 4 2 78 6 963
2014 Provides services to public - Both English and French 44 33 15 3 2 2 1 79 5 467

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 55 29 7 6 3 0 0 84 9 1104
2017 Provides services to public - English only 47 35 8 6 4 0 0 82 9 1115
2017 Provides services to public - Both English and French 44 39 9 4 4 0 0 82 8 469
2014 Provides services to public - English only 51 33 8 4 3 0 0 84 8 963
2014 Provides services to public - Both English and French 51 33 10 2 3 0 0 85 5 467
2011 Provides services to public - English only 43 37 10 6 4 0 0 80 9 1278
2011 Provides services to public - Both English and French 43 35 11 7 3 0 0 79 10 682
2008 Provides services to public - English only 41 37 8 9 6 0 0 78 15 901
2008 Provides services to public - Both English and French 44 36 10 7 2 0 0 81 10 466

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 27 28 16 13 11 3 2 58 25 1105
2017 Provides services to public - English only 22 31 14 13 15 3 3 56 29 1117
2017 Provides services to public - Both English and French 23 34 14 14 8 5 2 61 24 467
2014 Provides services to public - English only 25 32 15 14 10 2 1 59 25 963
2014 Provides services to public - Both English and French 30 31 17 10 8 2 1 63 19 467

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 37 34 13 9 5 1 0 72 14 1105
2017 Provides services to public - English only 36 36 10 8 5 3 1 75 14 1113
2017 Provides services to public - Both English and French 35 34 14 8 7 2 1 70 16 469
2014 Provides services to public - English only 43 33 12 7 4 2 1 78 11 963
2014 Provides services to public - Both English and French 34 36 15 7 4 3 1 73 12 467
2011 Provides services to public - English only 37 34 12 8 5 3 1 74 14 1287
2011 Provides services to public - Both English and French 33 36 12 9 6 4 1 73 15 682
2008 Provides services to public - English only 34 35 10 8 8 3 2 73 16 903
2008 Provides services to public - Both English and French 34 33 12 10 6 5 0 71 16 466

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 35 32 19 8 5 1 0 68 13 1101

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 26 24 15 14 13 7 1 55 29 1106
2017 Provides services to public - English only 24 25 15 13 16 6 2 52 32 1110
2017 Provides services to public - Both English and French 20 23 17 9 19 8 3 49 32 468
2014 Provides services to public - English only 24 26 16 14 12 6 1 54 29 964
2014 Provides services to public - Both English and French 21 26 19 13 12 7 1 52 28 466
2011 Provides services to public - English only 19 26 18 14 15 7 1 49 32 1285
2011 Provides services to public - Both English and French 17 26 17 14 13 10 2 49 31 681

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 46 41 4 7 2 0 0 87 9 1105
2017 Provides services to public - English only 39 44 3 10 4 0 0 83 14 1118
2017 Provides services to public - Both English and French 43 45 4 6 1 0 0 88 7 469
2014 Provides services to public - English only 41 47 3 7 2 0 0 89 9 963
2014 Provides services to public - Both English and French 41 44 5 8 3 0 0 84 11 467
2011 Provides services to public - English only 40 45 4 8 2 0 0 86 10 1289
2011 Provides services to public - Both English and French 42 44 4 7 3 0 0 86 10 684
2008 Provides services to public - English only 37 48 3 9 3 0 0 86 12 903
2008 Provides services to public - Both English and French 43 46 3 6 2 0 0 89 8 465

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 44 33 5 12 5 0 0 78 17 1105
2017 Provides services to public - English only 40 31 6 14 8 0 0 72 22 1115
2017 Provides services to public - Both English and French 41 38 7 9 4 0 0 80 13 467
2014 Provides services to public - English only 41 34 6 13 6 0 0 76 19 963
2014 Provides services to public - Both English and French 37 40 8 10 5 0 0 77 15 467
2011 Provides services to public - English only 38 37 6 13 7 0 0 74 20 1277
2011 Provides services to public - Both English and French 39 36 9 10 6 0 0 75 16 677

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 45 34 8 9 3 0 0 79 12 1094
2017 Provides services to public - English only 40 37 9 10 4 0 0 77 14 1112
2017 Provides services to public - Both English and French 41 36 11 8 3 1 0 78 11 466
2014 Provides services to public - English only 41 37 9 10 3 0 0 78 13 963
2014 Provides services to public - Both English and French 42 39 10 7 2 0 0 81 9 466

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 84 9 3 1 1 0 2 95 1 1103
2017 Provides services to public - English only 83 11 3 1 1 0 1 95 1 1119
2017 Provides services to public - Both English and French 58 25 4 7 5 0 1 84 12 468
2014 Provides services to public - English only 82 12 2 1 1 0 2 96 2 964
2014 Provides services to public - Both English and French 53 27 8 6 5 0 1 81 11 466
2011 Provides services to public - English only 85 10 2 1 0 0 2 97 1 1288
2011 Provides services to public - Both English and French 58 20 7 8 6 0 0 79 14 683
2008 Provides services to public - English only 86 10 1 1 1 0 2 98 1 899
2008 Provides services to public - Both English and French 57 22 7 9 6 0 0 79 14 465

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 81 7 5 1 1 1 5 93 2 1106
2017 Provides services to public - English only 80 7 3 1 1 0 8 95 2 1116
2017 Provides services to public - Both English and French 60 18 6 6 5 0 5 83 11 469
2014 Provides services to public - English only 82 7 4 1 1 0 5 94 2 963
2014 Provides services to public - Both English and French 61 21 8 6 3 0 2 83 10 467
2011 Provides services to public - English only 80 8 4 0 1 1 6 94 1 1283
2011 Provides services to public - Both English and French 58 18 7 8 7 0 1 78 15 678
2008 Provides services to public - English only 80 7 3 0 1 1 8 96 1 902
2008 Provides services to public - Both English and French 57 21 4 6 10 0 2 80 16 466

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 84 7 4 0 1 0 4 95 1 1101
2017 Provides services to public - English only 83 8 3 1 1 0 4 95 2 1113
2017 Provides services to public - Both English and French 73 18 3 1 4 0 1 92 5 469
2014 Provides services to public - English only 83 8 3 0 1 0 4 95 1 964
2014 Provides services to public - Both English and French 75 16 4 2 3 0 1 92 5 467
2011 Provides services to public - English only 81 10 3 0 1 0 5 96 1 1284
2011 Provides services to public - Both English and French 69 17 5 3 4 0 1 88 7 678
2008 Provides services to public - English only 85 5 1 0 1 1 8 98 1 902
2008 Provides services to public - Both English and French 78 10 2 3 6 0 2 89 9 466

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 21 8 6 9 18 25 14 47 44 1107

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 28 46 11 9 4 1 1 76 13 1102

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 48 25 14 4 2 6 1 78 6 1104

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 19 81 1109

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 57 43 207

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 60 40 207

Question 59c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 5 95 207

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 17 83 207

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 39 61 204

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 39 61 204

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 55 45 204

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 36 64 204

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 36 64 204

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 53 47 204

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 34 66 204

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 6 94 204

Question 60j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 8 92 204

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 50 50 204

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 25 75 204

Question 60m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 15 85 204

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 56 44 203

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 25 75 203

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 19 81 203

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 9 91 203

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 13 87 203

Question 61h. What action(s) did you take to address the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 9 91 203

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 22 78 203

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 21 79 1102

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 22 16 21 10 8 15 8 50 23 1109
2017 Provides services to public - English only 21 21 19 9 10 13 6 53 24 1116
2017 Provides services to public - Both English and French 23 19 15 7 11 19 7 56 24 468
2014 Provides services to public - English only 26 21 20 9 8 11 4 56 20 964
2014 Provides services to public - Both English and French 24 25 18 7 8 13 4 60 18 467

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 37 27 17 8 5 4 1 68 14 1103
2017 Provides services to public - English only 33 32 15 9 7 4 1 68 16 1116
2017 Provides services to public - Both English and French 33 30 18 7 6 5 1 67 14 469
2014 Provides services to public - English only 37 31 16 9 4 3 1 70 14 962
2014 Provides services to public - Both English and French 38 33 13 5 5 5 0 76 11 467
2011 Provides services to public - English only 35 33 17 8 4 3 0 70 13 1287
2011 Provides services to public - Both English and French 36 36 14 6 4 4 0 75 10 680

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 7 93 1101

Question 67a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 49 51 74

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 76 24 74

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 0 100 74

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 12 88 74

Question 68a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 20 80 72

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 8 92 72

Question 68e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 30 70 72

Question 68f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 26 74 72

Question 68j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 17 83 72

Question 68n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 23 77 72

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 23 77 71

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 9 91 71

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 15 85 71

Question 69h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 9 91 71

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 54 46 71

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 8 92 1099

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 25 14 25 4 3 18 11 55 10 1105
2017 Provides services to public - English only 22 20 25 3 4 18 9 56 9 1118
2017 Provides services to public - Both English and French 21 22 21 4 4 21 7 60 11 469
2014 Provides services to public - English only 23 19 25 4 2 19 8 58 8 962
2014 Provides services to public - Both English and French 25 24 19 3 3 20 6 67 8 467

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 25 18 4 3 7 3 72 8 1105
2017 Provides services to public - English only 35 29 19 4 4 7 2 71 9 1116
2017 Provides services to public - Both English and French 32 33 16 5 3 8 3 74 8 468
2014 Provides services to public - English only 38 31 18 3 2 6 2 75 6 962
2014 Provides services to public - Both English and French 38 31 16 3 2 9 1 77 5 467
2011 Provides services to public - English only 40 32 17 4 2 5 0 76 6 1286
2011 Provides services to public - Both English and French 40 34 13 5 2 6 1 79 8 679

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 15 85 1106
2017 Provides services to public - English only 17 83 1110
2017 Provides services to public - Both English and French 18 82 468
2014 Provides services to public - English only 15 85 961
2014 Provides services to public - Both English and French 14 86 465

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 75 25 161
2017 Provides services to public - English only 72 28 191
2017 Provides services to public - Both English and French 79 21 84
2014 Provides services to public - English only 77 23 146
2014 Provides services to public - Both English and French 75 25 65

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 49 30 4 11 2 2 2 83 13 118
2017 Provides services to public - English only 61 25 4 10 0 0 1 86 10 138
2017 Provides services to public - Both English and French 51 30 12 4 3 0 0 81 7 71
2014 Provides services to public - English only 48 34 10 6 1 0 0 83 7 115
2014 Provides services to public - Both English and French 51 30 11 8 0 0 0 81 8 50
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Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 56 24 11 4 3 1 0 82 7 1107
2017 Provides services to public - English only 54 25 9 5 6 1 0 80 11 1119
2017 Provides services to public - Both English and French 54 26 10 3 6 1 0 81 9 467

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 23 41 14 13 8 1 0 65 21 88
2019 Provides services to public - Both English and French 25 47 8 9 4 4 2 78 14 79

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 35 39 14 6 4 2 0 76 10 1104
2017 Provides services to public - English only 28 43 13 8 5 3 1 73 13 1115
2017 Provides services to public - Both English and French 33 39 12 8 3 4 0 76 11 469

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 27 35 15 12 9 2 0 63 21 1104
2017 Provides services to public - English only 21 34 16 16 11 2 1 57 27 1114
2017 Provides services to public - Both English and French 20 38 18 12 9 3 1 59 22 467

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 21 25 18 12 23 1 0 46 36 1103
2017 Provides services to public - English only 21 22 17 14 25 1 1 43 40 1112
2017 Provides services to public - Both English and French 17 21 22 14 22 1 3 40 38 468

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 24 26 24 13 11 1 1 51 25 1108
2017 Provides services to public - English only 21 24 23 17 13 0 1 46 30 1115
2017 Provides services to public - Both English and French 21 27 21 17 13 0 1 49 30 467

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 45 27 14 5 5 1 4 75 10 1102
2017 Provides services to public - English only 36 29 17 7 4 1 6 70 12 1103
2017 Provides services to public - Both English and French 31 26 21 12 5 0 5 60 18 467

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 30 21 17 13 17 1 1 52 30 1102
2017 Provides services to public - English only 24 17 18 17 20 1 3 43 38 1112
2017 Provides services to public - Both English and French 18 23 18 17 22 1 2 42 40 467

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 60 19 8 3 4 0 5 84 7 1103
2017 Provides services to public - English only 51 18 12 5 5 1 8 76 11 1110
2017 Provides services to public - Both English and French 45 23 12 5 5 1 9 76 11 466

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 39 27 17 8 8 1 1 68 16 1107
2017 Provides services to public - English only 34 30 19 9 7 0 1 65 16 1109
2017 Provides services to public - Both English and French 36 27 18 11 8 1 0 63 19 469

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 41 31 16 6 4 1 1 73 11 1102
2017 Provides services to public - English only 37 29 18 8 5 1 2 68 14 1109
2017 Provides services to public - Both English and French 31 31 21 9 4 1 2 64 14 466

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 34 32 17 10 5 1 1 68 15 1103
2017 Provides services to public - English only 31 29 22 10 4 1 2 63 15 1107
2017 Provides services to public - Both English and French 27 31 20 12 7 1 2 60 20 467

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 46 27 14 6 4 1 1 75 11 1101
2017 Provides services to public - English only 40 26 18 9 5 0 2 68 14 1106
2017 Provides services to public - Both English and French 34 28 17 13 6 1 1 64 19 468

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 25 13 8 7 1 1 73 14 1102

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 37 30 17 11 5 1 1 67 16 1097
2017 Provides services to public - English only 28 33 21 10 6 1 2 62 16 1106
2017 Provides services to public - Both English and French 33 30 20 9 7 1 2 64 16 465

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 54 24 11 5 4 1 1 79 9 1101
2017 Provides services to public - English only 54 23 12 6 3 0 2 78 9 1114
2017 Provides services to public - Both English and French 54 25 9 5 1 0 5 84 7 466

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 74 12 5 1 2 1 5 91 3 1101
2017 Provides services to public - English only 68 14 8 4 3 1 2 85 7 1117
2017 Provides services to public - Both English and French 67 13 7 3 5 1 4 84 9 468

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 69 14 7 4 4 0 1 85 8 1108
2017 Provides services to public - English only 45 29 13 7 3 0 2 76 11 1111
2017 Provides services to public - Both English and French 48 29 12 5 3 0 3 79 9 465

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 30 12 5 5 0 1 78 10 1105
2017 Provides services to public - English only 60 20 8 6 5 0 1 81 11 1114
2017 Provides services to public - Both English and French 57 22 9 4 6 0 2 81 10 465

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 61 19 9 5 5 0 1 81 10 1102
2017 Provides services to public - English only 54 9 3 1 1 0 32 92 3 1112
2017 Provides services to public - Both English and French 56 11 5 2 1 0 25 90 4 468

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 58 8 2 1 1 0 29 94 3 1100
2017 Provides services to public - English only 52 28 12 3 2 0 3 83 5 1101
2017 Provides services to public - Both English and French 60 20 9 3 2 1 6 85 5 467

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 54 26 13 3 2 0 2 82 5 1106
2017 Provides services to public - English only 69 16 6 2 3 1 4 89 5 1116
2017 Provides services to public - Both English and French 71 12 4 3 3 1 6 89 6 468

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 73 13 5 2 3 1 2 89 6 1106
2017 Provides services to public - English only 54 32 7 2 2 0 2 88 4 1112
2017 Provides services to public - Both English and French 49 27 12 4 2 1 4 80 7 466

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 55 28 9 3 3 0 1 84 6 1101

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 20 33 30 12 5 0 0 53 17 1105
2017 Provides services to public - English only 18 27 34 13 7 0 0 46 20 1117
2017 Provides services to public - Both English and French 17 28 33 15 6 0 1 45 22 469

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 14 22 33 20 11 0 0 30 36 1099
2017 Provides services to public - English only 15 20 38 18 9 0 0 26 36 1109
2017 Provides services to public - Both English and French 9 22 33 21 13 0 1 35 32 468
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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 19 31 20 11 15 3 1 20 80 1105
2017 Provides services to public - English only 26 21 16 13 19 4 1 27 73 1115
2017 Provides services to public - Both English and French 27 25 17 12 14 3 1 28 72 469

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 60 40 846

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 44 56 826

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 43 14 11 9 13 2 7 63 24 1081

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 14 21 21 15 21 1 7 38 39 823
2017 Provides services to public - English only 13 22 16 13 27 2 7 38 44 761
2017 Provides services to public - Both English and French 14 25 14 14 22 2 9 44 40 324

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 6 15 18 18 37 1 5 22 58 825
2017 Provides services to public - English only 4 11 11 16 53 2 3 16 73 760
2017 Provides services to public - Both English and French 2 14 12 17 50 2 4 17 71 323
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