2019 Public Service Employee Survey Results by Theme for Veterans Affairs Canada by Question 90. Are you currently a shift worker?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 59 22 7 10 0 2 0 83 10 51
2019 Non-shift worker 41 38 10 7 4 0 0 78 11 2065
2018 Non-shift worker 35 42 10 8 4 0 0 77 12 1519
2017 Shift worker 25 44 14 10 7 0 0 69 17 61
2017 Non-shift worker 37 43 9 7 4 0 0 80 12 1904
2014 Shift worker 30 55 15 0 0 0 0 85 0 35
2014 Non-shift worker 30 41 11 10 7 0 0 71 17 1613
2011 Shift worker 47 35 11 4 2 1 0 82 6 520
2011 Non-shift worker 37 38 10 9 6 0 0 75 15 2491
2008 Shift worker 46 37 11 3 2 0 0 83 6 475
2008 Non-shift worker 42 41 8 6 3 0 0 83 9 2883

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 49 27 15 8 0 2 0 77 8 51
2019 Non-shift worker 34 34 13 11 7 0 0 69 18 2065
2018 Non-shift worker 28 36 14 12 10 0 0 64 22 1520
2017 Shift worker 44 25 7 6 17 1 0 70 23 61
2017 Non-shift worker 28 37 13 12 10 0 0 64 22 1903

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 65 16 14 3 0 2 0 82 3 51
2019 Non-shift worker 56 30 9 4 2 0 0 86 5 2047
2018 Non-shift worker 51 33 10 4 1 0 0 85 5 1511
2017 Shift worker 53 35 7 3 1 0 0 88 4 61
2017 Non-shift worker 56 33 7 3 1 0 0 89 4 1902
2014 Shift worker 53 33 10 4 0 0 0 86 4 35
2014 Non-shift worker 60 26 7 4 2 0 0 86 6 1613
2011 Shift worker 64 29 5 1 1 0 0 93 2 523
2011 Non-shift worker 61 29 6 3 1 0 0 90 4 2491

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 60 33 4 3 0 0 0 92 3 51
2019 Non-shift worker 48 34 9 7 3 0 0 81 9 2060
2018 Non-shift worker 39 39 12 7 3 0 0 78 10 1521
2017 Shift worker 41 31 18 5 6 0 0 72 11 61
2017 Non-shift worker 41 39 10 6 3 0 0 81 10 1903
2014 Shift worker 57 18 22 2 0 0 0 75 2 35
2014 Non-shift worker 40 36 10 9 4 0 0 77 13 1608
2011 Shift worker 52 36 8 3 1 0 0 88 4 525
2011 Non-shift worker 41 39 8 7 4 0 0 81 11 2500
2008 Shift worker 52 37 8 2 1 0 0 89 3 477
2008 Non-shift worker 48 38 7 5 2 0 0 86 7 2908

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 64 23 8 3 2 0 0 88 5 51
2019 Non-shift worker 40 32 13 9 7 0 0 71 15 2053
2018 Non-shift worker 33 31 17 12 8 0 0 64 20 1521
2017 Shift worker 44 25 14 8 8 0 0 69 17 61
2017 Non-shift worker 32 32 17 11 8 0 0 64 19 1901
2014 Shift worker 48 19 19 13 1 0 0 67 14 35
2014 Non-shift worker 20 30 19 15 15 0 0 51 30 1614
2011 Shift worker 32 40 18 6 3 1 0 73 9 521
2011 Non-shift worker 25 33 19 13 9 1 0 58 23 2488

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 63 23 8 4 2 0 0 86 6 51
2019 Non-shift worker 38 34 12 10 6 0 0 72 16 2049
2018 Non-shift worker 31 35 16 11 6 0 0 66 18 1511
2017 Shift worker 44 27 13 8 7 0 0 72 15 61
2017 Non-shift worker 31 35 16 12 6 0 0 66 18 1904
2014 Shift worker 47 29 13 9 1 0 0 76 11 35
2014 Non-shift worker 21 30 19 16 14 0 0 51 30 1614
2011 Shift worker 30 43 18 6 3 0 1 73 9 519
2011 Non-shift worker 24 37 17 14 8 0 0 61 23 2485
2008 Shift worker 33 46 14 4 2 1 0 80 6 476
2008 Non-shift worker 38 39 11 9 4 1 0 77 13 2908

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 52 13 19 9 3 3 0 67 13 51
2019 Non-shift worker 35 23 18 12 9 3 0 60 22 2057
2018 Non-shift worker 29 24 19 14 10 3 0 56 25 1524
2017 Shift worker 31 27 20 9 11 0 1 59 21 61
2017 Non-shift worker 30 24 17 14 10 4 0 57 25 1902
2014 Shift worker 50 10 9 16 5 9 0 66 23 35
2014 Non-shift worker 24 23 20 14 13 5 1 50 28 1614
2011 Shift worker 32 32 15 9 5 6 2 70 14 521
2011 Non-shift worker 29 24 16 14 12 5 1 56 27 2484
2008 Shift worker 34 30 18 7 4 6 1 69 12 475
2008 Non-shift worker 34 28 15 11 7 4 1 65 19 2907
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 54 13 18 2 0 0 15 78 2 51
2019 Non-shift worker 50 24 14 5 3 1 3 77 8 2062

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 74 18 5 1 0 2 0 94 1 50
2019 Non-shift worker 53 25 10 6 4 2 1 80 10 2057
2018 Non-shift worker 44 29 13 6 6 1 0 74 12 1514
2017 Shift worker 52 27 11 6 2 1 2 81 8 61
2017 Non-shift worker 46 28 11 8 6 2 1 76 14 1904
2014 Shift worker 57 37 3 1 2 0 0 94 3 35
2014 Non-shift worker 49 25 10 6 6 2 1 76 13 1612
2011 Shift worker 35 36 15 7 3 2 0 73 11 524
2011 Non-shift worker 41 32 12 7 5 2 0 75 13 2494
2008 Shift worker 35 40 15 5 3 2 0 77 8 472
2008 Non-shift worker 42 30 11 8 6 2 1 74 14 2912

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 72 22 3 3 0 0 0 94 3 50
2019 Non-shift worker 47 28 10 9 5 0 1 76 14 2051
2018 Non-shift worker 41 30 12 10 7 0 0 71 18 1512
2017 Shift worker 49 26 13 5 3 2 2 78 9 61
2017 Non-shift worker 42 32 9 10 7 0 0 74 17 1901
2014 Shift worker 67 18 14 2 0 0 0 84 2 35
2014 Non-shift worker 45 28 10 9 7 0 0 73 16 1614
2011 Shift worker 39 41 12 5 3 0 0 80 8 521
2011 Non-shift worker 37 36 10 9 7 1 0 73 17 2494
2008 Shift worker 37 42 12 5 3 0 0 80 8 473
2008 Non-shift worker 40 33 9 10 6 1 0 74 17 2911

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 77 20 0 3 0 0 0 97 3 51
2019 Non-shift worker 54 27 8 7 5 0 0 80 12 2063
2018 Non-shift worker 45 26 11 10 7 0 0 72 17 1520
2017 Shift worker 64 20 8 4 3 0 0 85 7 60
2017 Non-shift worker 51 25 9 8 7 0 0 76 15 1895
2014 Shift worker 69 26 1 3 2 0 0 94 4 35
2014 Non-shift worker 53 22 10 7 7 0 0 76 14 1611

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 64 21 2 1 0 12 0 97 1 51
2019 Non-shift worker 34 32 16 9 4 5 0 70 14 2057
2018 Non-shift worker 28 31 18 10 6 7 0 63 18 1527
2017 Shift worker 35 26 12 5 7 13 2 72 14 61
2017 Non-shift worker 29 32 16 9 6 8 0 66 17 1902
2014 Shift worker 43 31 20 2 0 3 0 77 2 35
2014 Non-shift worker 18 25 21 13 14 8 0 47 30 1614
2011 Shift worker 19 36 23 8 5 8 1 60 14 523
2011 Non-shift worker 18 29 22 13 10 7 1 51 25 2492

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 61 20 14 0 0 5 0 85 0 51
2019 Non-shift worker 30 33 17 12 6 2 0 64 19 2058
2018 Non-shift worker 23 32 17 16 10 2 0 56 26 1523
2017 Shift worker 27 42 9 7 11 2 2 71 19 60
2017 Non-shift worker 24 32 17 15 9 2 0 57 25 1902
2014 Shift worker 40 33 12 15 0 0 0 73 15 35
2014 Non-shift worker 14 22 20 19 21 3 1 37 42 1613
2011 Shift worker 21 30 26 11 7 4 1 53 19 520
2011 Non-shift worker 15 28 20 19 15 2 0 44 35 2487
2008 Shift worker 21 38 21 9 4 6 1 63 14 471
2008 Non-shift worker 25 34 16 13 9 3 0 60 23 2903

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 44 29 14 3 2 9 0 79 5 51
2019 Non-shift worker 20 31 20 17 9 3 0 53 27 2054
2018 Non-shift worker 15 27 20 20 13 6 0 44 35 1525
2017 Shift worker 23 29 18 10 9 9 2 59 21 60
2017 Non-shift worker 16 27 19 20 12 5 0 45 35 1900
2014 Shift worker 37 18 24 17 0 4 0 57 18 35
2014 Non-shift worker 10 18 19 22 24 5 0 30 49 1612
2011 Shift worker 15 31 30 8 5 11 1 52 15 518
2011 Non-shift worker 8 26 21 23 15 6 0 36 41 2491
2008 Shift worker 15 34 27 9 4 8 1 55 15 472
2008 Non-shift worker 12 34 18 20 10 6 0 49 32 2907

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 37 29 13 12 2 6 0 71 15 50
2019 Non-shift worker 18 32 17 20 12 2 0 51 32 2058
2018 Non-shift worker 14 26 18 23 16 3 0 41 40 1523
2017 Shift worker 28 30 17 7 10 6 2 63 18 60
2017 Non-shift worker 16 30 16 21 14 3 0 48 36 1898
2014 Shift worker 21 45 24 8 1 0 0 66 10 34
2014 Non-shift worker 10 20 16 24 26 4 0 32 52 1611
2011 Shift worker 18 40 20 13 5 4 0 61 19 521
2011 Non-shift worker 10 29 16 24 18 3 0 40 43 2488
2008 Shift worker 22 41 18 11 3 5 0 66 15 476
2008 Non-shift worker 16 38 13 20 9 3 0 56 31 2904
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 43 33 18 6 0 0 0 76 6 51
2019 Non-shift worker 29 37 14 13 7 0 0 66 20 2061
2018 Non-shift worker 23 32 17 16 11 0 0 55 28 1528
2017 Shift worker 34 35 10 8 11 1 0 70 20 61
2017 Non-shift worker 25 34 16 14 11 0 0 59 25 1902
2014 Shift worker 29 45 20 5 1 0 0 74 6 35
2014 Non-shift worker 21 34 17 15 14 0 0 55 28 1613
2011 Shift worker 22 34 24 11 8 1 1 58 18 525
2011 Non-shift worker 20 37 17 15 11 0 0 57 27 2499

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 43 43 9 3 0 2 0 88 3 51
2019 Non-shift worker 30 42 11 13 4 0 0 72 17 2051
2018 Non-shift worker 26 40 14 14 6 0 0 67 19 1531
2017 Shift worker 40 33 14 9 3 0 0 74 12 61
2017 Non-shift worker 29 41 12 11 6 0 0 70 17 1902

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 59 29 9 3 0 0 0 88 3 51
2019 Non-shift worker 42 30 12 8 7 1 1 73 15 2062
2018 Non-shift worker 34 32 13 11 8 1 1 68 19 1520
2017 Shift worker 49 18 12 12 4 2 2 70 17 61
2017 Non-shift worker 37 34 11 10 8 0 0 71 18 1904
2014 Shift worker 42 41 12 2 3 0 0 83 5 35
2014 Non-shift worker 42 31 10 9 7 1 0 74 16 1614
2011 Shift worker 31 39 17 8 4 0 1 71 12 524
2011 Non-shift worker 34 35 13 10 7 0 0 70 17 2499
2008 Shift worker 34 41 13 8 4 0 0 75 12 475
2008 Non-shift worker 34 35 12 11 8 1 0 69 19 2909

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 37 29 17 11 6 0 0 66 18 51
2019 Non-shift worker 23 39 11 17 10 0 0 61 28 2054
2018 Non-shift worker 17 46 9 18 8 0 0 64 27 1529
2017 Shift worker 34 40 8 12 5 0 0 74 18 61
2017 Non-shift worker 20 42 11 19 9 0 0 61 28 1899
2014 Shift worker 35 28 22 10 6 0 0 62 15 35
2014 Non-shift worker 18 37 11 20 13 0 0 56 33 1613
2011 Shift worker 42 37 11 6 2 0 1 80 9 523
2011 Non-shift worker 21 39 14 16 8 0 1 61 25 2501
2008 Shift worker 41 40 11 5 3 0 0 82 8 473
2008 Non-shift worker 23 44 11 15 6 0 1 67 21 2901

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 40 33 13 8 3 3 0 75 11 50
2019 Non-shift worker 24 32 16 15 10 3 0 57 26 2058
2018 Non-shift worker 17 28 18 20 14 3 0 46 35 1514
2017 Shift worker 33 32 11 7 11 3 2 69 19 61
2017 Non-shift worker 19 29 17 18 13 4 0 50 33 1903
2014 Shift worker 20 21 25 19 4 3 8 47 26 35
2014 Non-shift worker 13 23 19 20 18 4 2 39 40 1612
2011 Shift worker 29 34 18 9 5 4 2 67 14 520
2011 Non-shift worker 16 30 18 18 15 2 1 47 34 2497
2008 Shift worker 24 39 19 9 5 2 1 66 14 475
2008 Non-shift worker 20 36 16 16 9 2 1 58 26 2906

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 39 22 12 11 5 3 8 68 18 51
2019 Non-shift worker 23 29 14 14 15 3 2 54 31 2062
2018 Non-shift worker 17 27 14 17 19 3 2 47 38 1520
2017 Shift worker 25 28 14 10 20 0 5 55 31 61
2017 Non-shift worker 17 25 15 17 20 3 2 44 40 1899
2014 Shift worker 6 14 16 24 18 9 13 26 53 35
2014 Non-shift worker 11 20 18 19 24 5 3 34 47 1613
2011 Shift worker 14 23 21 15 12 5 12 44 32 523
2011 Non-shift worker 10 23 17 19 25 2 3 36 46 2500
2008 Shift worker 15 26 22 14 10 4 10 47 28 475
2008 Non-shift worker 17 30 14 19 16 2 3 49 36 2908

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 66 12 13 3 2 1 3 82 5 51
2019 Non-shift worker 53 23 11 4 3 1 6 81 7 2059

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 59 6 16 3 5 2 10 73 9 51
2019 Non-shift worker 54 10 8 6 6 2 13 76 14 2056

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 48 16 15 5 3 0 13 73 9 51
2019 Non-shift worker 43 24 15 8 6 1 4 70 14 2053

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 46 22 23 2 5 0 3 70 7 50
2019 Non-shift worker 40 22 15 9 7 3 4 66 17 2050

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 49 6 19 4 11 4 7 62 17 51
2019 Non-shift worker 38 20 14 10 12 2 4 62 23 2054

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 66 10 8 3 5 3 5 83 9 51
2019 Non-shift worker 63 16 8 3 2 2 6 85 6 2058

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 84 10 2 2 0 1 2 97 2 51
2019 Non-shift worker 77 8 2 2 2 3 5 93 4 2053

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 78 9 3 2 3 0 5 92 5 51
2019 Non-shift worker 77 6 3 1 2 2 9 93 3 2045

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 50 33 13 2 2 0 1 84 3 51
2019 Non-shift worker 29 36 12 13 9 0 0 66 22 2055
2018 Non-shift worker 23 38 13 15 12 0 0 61 26 1519
2017 Shift worker 31 30 17 7 15 0 0 61 22 61
2017 Non-shift worker 26 37 12 15 10 0 0 63 25 1901
2014 Shift worker 13 49 10 20 5 0 4 64 26 35
2014 Non-shift worker 21 37 11 14 16 0 1 59 30 1611
2011 Shift worker 22 35 23 10 6 1 3 60 16 519
2011 Non-shift worker 27 39 12 13 9 0 0 66 22 2490

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 48 23 24 0 3 0 1 72 3 51
2019 Non-shift worker 33 34 15 10 8 0 0 67 18 2064
2018 Non-shift worker 26 33 17 12 10 0 0 60 23 1513
2017 Shift worker 28 38 13 11 10 0 0 66 21 60
2017 Non-shift worker 29 34 15 12 10 0 0 64 22 1903
2014 Shift worker 30 42 10 10 6 1 1 74 16 35
2014 Non-shift worker 25 32 16 13 14 0 0 58 27 1614

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 63 22 5 6 3 2 0 86 9 50
2019 Non-shift worker 34 38 11 11 6 0 0 72 17 2042
2018 Non-shift worker 27 37 15 13 8 0 0 64 21 1523
2017 Shift worker 33 36 11 6 14 0 0 69 20 61
2017 Non-shift worker 31 37 13 11 8 0 0 67 20 1903
2014 Shift worker 42 37 9 4 7 0 0 80 11 35
2014 Non-shift worker 27 32 15 15 11 0 0 59 26 1611
2011 Shift worker 34 44 14 6 2 0 0 78 8 522
2011 Non-shift worker 32 38 12 11 6 0 0 71 17 2491

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 40 29 16 13 3 0 0 68 16 51
2019 Non-shift worker 19 43 17 12 7 3 0 63 19 2059
2018 Non-shift worker 16 36 22 14 9 3 0 54 24 1521
2017 Shift worker 19 32 17 10 14 7 0 56 26 61
2017 Non-shift worker 19 33 20 15 9 4 0 54 25 1903

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 67 20 6 4 0 2 0 89 4 51
2019 Non-shift worker 49 31 7 9 4 0 0 79 13 2054
2018 Non-shift worker 42 31 10 9 7 0 0 74 16 1528
2017 Shift worker 38 33 17 5 7 0 0 71 12 61
2017 Non-shift worker 42 32 8 9 8 0 0 75 17 1904
2014 Shift worker 49 45 3 4 0 0 0 93 4 35
2014 Non-shift worker 37 29 11 13 9 1 1 67 22 1612
2011 Shift worker 29 36 18 6 5 2 4 69 12 524
2011 Non-shift worker 39 34 10 9 7 1 1 74 16 2495

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 44 44 3 3 5 2 0 89 8 51
2019 Non-shift worker 32 27 18 11 11 0 1 59 22 2059
2018 Non-shift worker 29 25 18 13 13 0 1 54 27 1528
2017 Shift worker 44 29 8 9 9 0 1 74 18 60
2017 Non-shift worker 27 30 18 13 11 0 1 58 24 1902
2014 Shift worker 44 37 15 4 0 0 0 81 4 35
2014 Non-shift worker 25 27 21 11 15 0 1 53 26 1613
2011 Shift worker 47 34 13 3 2 0 1 82 5 524
2011 Non-shift worker 27 27 22 12 11 0 1 55 23 2491
2008 Shift worker 43 34 14 5 3 0 0 78 8 477
2008 Non-shift worker 26 31 23 11 8 0 1 57 20 2906

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 75 16 2 5 1 2 0 92 6 51
2019 Non-shift worker 63 19 6 4 4 2 3 86 8 2061
2017 Shift worker 58 23 6 3 4 4 3 86 7 61
2017 Non-shift worker 54 24 6 6 5 3 3 83 11 1898
2014 Shift worker 66 23 1 2 0 2 6 97 2 35
2014 Non-shift worker 57 19 6 5 6 2 4 81 12 1614
2011 Shift worker 24 24 16 9 7 2 18 60 19 518
2011 Non-shift worker 53 26 6 6 5 2 2 82 12 2494

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Shift worker 28 29 43 51
2019 Non-shift worker 27 36 36 2067
2018 Non-shift worker 27 37 36 1525
2017 Shift worker 34 27 39 61
2017 Non-shift worker 24 39 37 1905
2014 Shift worker 22 42 36 35
2014 Non-shift worker 26 38 37 1612
2011 Shift worker 14 66 20 522
2011 Non-shift worker 24 43 33 2495

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Shift worker 0 24 12 6 53 6 11
2019 Non-shift worker 19 28 26 5 14 7 535
2018 Non-shift worker 16 33 29 6 11 5 410
2017 Shift worker 4 8 23 8 56 0 19
2017 Non-shift worker 19 28 25 6 16 5 455
2014 Non-shift worker 22 22 23 15 9999 18 394
2011 Shift worker 41 11 17 14 9999 17 71
2011 Non-shift worker 28 21 34 8 9999 9 595
Top of Page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 60 25 8 6 0 2 0 86 6 51
2019 Non-shift worker 45 38 9 5 2 0 0 84 7 2057
2018 Non-shift worker 44 41 8 5 2 0 0 86 7 1526
2017 Shift worker 49 37 8 4 2 0 0 86 5 61
2017 Non-shift worker 43 41 9 4 3 0 0 83 8 1902
2014 Shift worker 42 38 17 3 0 0 0 80 3 35
2014 Non-shift worker 36 36 13 8 6 1 0 73 14 1612
2011 Shift worker 36 39 16 4 2 2 1 78 6 522
2011 Non-shift worker 35 42 12 6 4 1 0 78 10 2498
2008 Shift worker 43 41 10 3 1 1 1 86 4 474
2008 Non-shift worker 50 37 7 4 2 0 0 87 6 2901

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 47 43 5 0 0 0 5 95 0 51
2019 Non-shift worker 28 43 16 9 4 1 0 72 12 2061
2018 Non-shift worker 24 44 16 11 5 1 0 69 15 1518
2017 Shift worker 40 42 6 7 3 2 0 84 10 61
2017 Non-shift worker 29 42 15 9 4 1 0 72 13 1904
2014 Shift worker 31 35 26 5 1 2 0 67 7 35
2014 Non-shift worker 15 31 20 19 12 2 1 48 32 1613
2011 Shift worker 28 41 19 5 3 3 1 72 8 522
2011 Non-shift worker 22 42 16 12 6 1 0 65 18 2491

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 8 20 27 32 11 0 3 44 28 51
2019 Non-shift worker 15 27 34 15 7 1 1 23 42 2060
2018 Non-shift worker 14 31 33 14 6 1 2 21 45 1527
2017 Shift worker 18 18 26 14 17 0 8 33 39 61
2017 Non-shift worker 16 27 34 14 7 0 2 21 44 1895
2014 Shift worker 12 25 20 31 10 0 1 41 38 35
2014 Non-shift worker 20 30 32 11 5 1 1 16 51 1613
2011 Shift worker 10 24 27 21 11 2 6 35 36 512
2011 Non-shift worker 21 31 30 11 6 1 2 17 53 2491
2008 Shift worker 7 26 30 19 13 1 5 33 35 459
2008 Non-shift worker 13 30 35 15 6 0 1 21 43 2900

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 3 13 26 30 21 6 2 55 17 50
2019 Non-shift worker 13 21 29 22 13 1 1 36 34 2052
2018 Non-shift worker 13 24 30 21 10 2 1 32 38 1520
2017 Shift worker 13 12 30 18 15 0 12 38 28 61
2017 Non-shift worker 12 22 31 19 12 2 2 32 35 1891
2014 Shift worker 5 30 21 31 11 0 3 43 36 35
2014 Non-shift worker 23 26 29 13 6 2 2 20 50 1606
2011 Shift worker 7 16 26 20 16 8 6 43 27 511
2011 Non-shift worker 18 23 28 16 9 2 3 27 44 2487
2008 Shift worker 7 16 25 22 16 6 8 44 27 457
2008 Non-shift worker 9 18 31 24 13 2 3 38 29 2891

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 2 19 35 15 18 3 8 37 23 51
2019 Non-shift worker 14 22 32 19 10 1 2 30 37 2054
2018 Non-shift worker 15 25 31 18 8 1 2 27 41 1522
2017 Shift worker 13 21 28 15 13 2 8 31 37 61
2017 Non-shift worker 16 23 32 16 9 1 3 26 41 1891
2014 Shift worker 25 16 28 13 13 4 1 28 43 35
2014 Non-shift worker 25 23 26 12 8 2 3 21 51 1608
2011 Shift worker 13 21 26 13 9 8 10 26 42 508
2011 Non-shift worker 22 25 28 14 7 1 3 21 49 2491
2008 Shift worker 8 23 29 13 9 8 10 27 38 458
2008 Non-shift worker 17 25 29 17 8 2 3 26 44 2893

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 5 7 16 23 42 3 5 70 13 51
2019 Non-shift worker 9 16 32 26 14 0 2 42 25 2046
2018 Non-shift worker 11 18 33 24 12 1 2 37 30 1512
2017 Shift worker 10 12 30 19 22 1 6 45 23 61
2017 Non-shift worker 12 19 31 22 13 1 3 36 32 1884
2014 Shift worker 11 1 44 28 13 0 3 42 12 35
2014 Non-shift worker 22 18 30 19 8 1 2 28 41 1600
2011 Shift worker 6 16 28 20 16 5 8 42 25 509
2011 Non-shift worker 17 20 32 19 9 1 3 29 38 2479
2008 Shift worker 7 16 28 23 12 4 10 41 27 454
2008 Non-shift worker 9 18 34 25 11 1 2 37 28 2891

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 6 7 16 22 40 2 8 69 14 51
2019 Non-shift worker 15 19 27 21 15 1 2 37 35 2052
2018 Non-shift worker 21 25 28 15 8 1 2 24 48 1523
2017 Shift worker 20 14 21 11 26 1 7 40 36 61
2017 Non-shift worker 22 24 26 14 11 2 3 25 48 1892
2014 Shift worker 17 17 16 27 19 0 4 48 35 35
2014 Non-shift worker 33 25 24 9 6 1 2 16 59 1612
2011 Shift worker 12 23 26 19 14 2 6 35 37 510
2011 Non-shift worker 30 26 23 11 7 1 2 18 58 2489
2008 Shift worker 10 20 32 21 10 2 6 33 32 463
2008 Non-shift worker 17 25 29 16 9 1 3 27 43 2892

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 3 10 31 18 24 2 12 49 15 51
2019 Non-shift worker 13 20 28 20 13 2 3 35 35 2044
2018 Non-shift worker 16 22 29 19 10 2 2 31 39 1520
2017 Shift worker 11 22 18 17 18 4 10 41 39 61
2017 Non-shift worker 12 20 29 20 11 3 4 34 35 1891
2014 Shift worker 24 3 23 27 19 1 3 47 28 35
2014 Non-shift worker 16 18 27 22 10 3 4 35 36 1608
2011 Shift worker 14 28 27 15 7 5 5 25 46 508
2011 Non-shift worker 11 18 28 23 13 2 4 39 31 2475
2008 Shift worker 12 30 25 16 9 3 4 27 45 459
2008 Non-shift worker 11 21 27 22 13 2 4 37 34 2887

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 6 15 36 20 13 5 4 37 23 51
2019 Non-shift worker 17 24 32 16 8 1 1 25 42 2059
2018 Non-shift worker 18 26 34 14 5 1 1 19 46 1527
2017 Shift worker 12 24 23 15 16 3 7 34 41 61
2017 Non-shift worker 19 26 33 13 6 1 2 20 46 1889
2014 Shift worker 14 19 25 37 2 0 3 40 35 35
2014 Non-shift worker 22 27 30 12 6 1 2 19 51 1604

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 12 29 32 17 9 0 0 26 42 51
2019 Non-shift worker 12 23 36 19 8 0 1 28 36 2060

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 40 25 6 16 8 0 5 69 25 51
2019 Non-shift worker 13 31 17 22 15 1 0 44 38 2054

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 58 34 6 2 0 0 0 92 2 50
2019 Non-shift worker 46 27 9 10 7 0 0 74 17 2065
2018 Non-shift worker 35 32 9 13 10 1 0 68 23 1524
2017 Shift worker 52 28 3 7 8 0 2 82 15 61
2017 Non-shift worker 40 30 9 11 9 1 0 71 20 1904
2014 Shift worker 42 33 15 11 0 0 0 75 11 35
2014 Non-shift worker 39 31 9 10 10 1 0 71 20 1612

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 71 22 2 5 0 0 0 93 5 50
2019 Non-shift worker 50 33 6 9 3 0 0 83 12 2056
2018 Non-shift worker 42 37 7 10 4 0 0 80 13 1529
2017 Shift worker 52 30 8 4 6 0 0 82 9 61
2017 Non-shift worker 43 36 8 8 4 0 0 79 13 1900
2014 Shift worker 58 17 21 4 0 0 0 75 4 35
2014 Non-shift worker 39 38 8 10 4 0 0 78 14 1612

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 59 33 4 0 0 2 2 96 0 50
2019 Non-shift worker 43 38 9 5 3 1 0 82 8 2063
2018 Non-shift worker 36 38 14 6 4 2 0 76 10 1527

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 61 31 3 2 3 0 0 92 5 51
2019 Non-shift worker 36 39 12 8 3 1 0 77 11 2049
2018 Non-shift worker 36 41 13 5 3 2 0 78 9 1521
2017 Shift worker 64 21 5 6 4 0 0 85 10 61
2017 Non-shift worker 37 39 12 7 3 2 0 77 10 1902
2014 Shift worker 49 30 20 1 0 0 0 79 1 35
2014 Non-shift worker 36 39 12 7 4 3 0 76 11 1614
2011 Shift worker 24 42 23 4 3 3 1 69 7 522
2011 Non-shift worker 28 40 17 7 5 3 0 70 12 2486

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 57 28 12 1 0 0 2 86 1 51
2019 Non-shift worker 44 35 12 4 2 3 0 82 6 2042
2018 Non-shift worker 38 37 14 5 3 3 0 78 8 1523
2017 Shift worker 35 43 7 3 9 3 0 81 12 60
2017 Non-shift worker 37 34 16 5 3 4 1 75 8 1898
2014 Shift worker 35 45 19 1 0 0 0 80 1 35
2014 Non-shift worker 36 33 18 4 2 6 1 74 7 1611

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 71 26 1 2 0 0 0 97 2 51
2019 Non-shift worker 49 35 8 5 3 0 0 84 8 2058
2018 Non-shift worker 44 38 9 6 3 0 0 82 9 1523
2017 Shift worker 60 19 10 10 1 0 0 79 11 61
2017 Non-shift worker 44 37 9 7 4 0 0 81 11 1899
2014 Shift worker 55 33 11 1 0 0 0 88 1 35
2014 Non-shift worker 36 39 11 8 6 0 0 75 14 1611
2011 Shift worker 35 43 14 4 2 1 1 79 6 520
2011 Non-shift worker 34 39 13 8 5 0 0 73 13 2476
2008 Shift worker 31 48 14 4 2 1 0 80 6 475
2008 Non-shift worker 39 41 10 7 3 0 0 80 10 2903

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 48 30 12 0 0 6 5 87 0 50
2019 Non-shift worker 29 29 15 11 8 5 3 64 20 2057
2018 Non-shift worker 20 30 19 13 10 4 3 54 25 1528
2017 Shift worker 37 19 19 4 15 0 6 59 20 61
2017 Non-shift worker 26 29 15 11 11 5 3 60 24 1902
2014 Shift worker 36 28 16 4 9 4 4 69 14 35
2014 Non-shift worker 26 28 18 10 10 4 4 59 22 1611

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 47 26 14 8 0 5 0 77 8 51
2019 Non-shift worker 30 35 15 11 7 2 1 66 18 2059
2018 Non-shift worker 27 39 14 11 6 2 0 68 18 1518
2017 Shift worker 46 30 9 5 7 0 4 79 12 61
2017 Non-shift worker 35 35 12 10 6 2 1 72 16 1899
2014 Shift worker 45 26 20 2 2 4 0 75 4 35
2014 Non-shift worker 35 36 14 7 6 2 1 73 13 1612
2011 Shift worker 27 40 13 10 4 6 1 72 15 525
2011 Non-shift worker 36 35 11 9 5 3 1 74 15 2482
2008 Shift worker 26 41 12 8 4 7 1 73 14 475
2008 Non-shift worker 36 35 12 9 4 4 1 74 14 2904

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 46 40 13 2 0 0 0 86 2 51
2019 Non-shift worker 30 37 19 8 4 1 0 68 12 2052
2018 Non-shift worker 28 37 20 9 5 1 0 65 14 1511

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 43 14 26 8 1 6 1 62 10 51
2019 Non-shift worker 21 23 20 13 12 9 2 49 29 2059
2018 Non-shift worker 18 22 20 14 16 8 1 45 33 1519
2017 Shift worker 29 34 7 8 14 7 2 68 25 61
2017 Non-shift worker 18 23 18 17 13 9 2 46 35 1902
2014 Shift worker 13 29 24 20 3 7 4 47 26 34
2014 Non-shift worker 16 24 16 17 14 9 4 45 36 1612
2011 Shift worker 15 27 24 13 8 9 4 49 24 520
2011 Non-shift worker 16 24 19 18 13 8 2 45 34 2496

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 45 39 3 6 5 2 0 85 11 51
2019 Non-shift worker 40 41 4 12 4 0 0 81 15 2057
2017 Shift worker 56 28 4 8 4 0 0 84 12 61
2017 Non-shift worker 33 48 4 11 3 0 0 82 14 1905
2014 Shift worker 36 47 4 13 0 0 0 83 13 35
2014 Non-shift worker 34 42 5 12 6 0 0 77 18 1612
2011 Shift worker 54 37 3 5 1 0 0 91 6 525
2011 Non-shift worker 35 46 4 11 4 0 0 81 15 2499
2008 Shift worker 50 43 5 3 0 0 0 92 3 476
2008 Non-shift worker 40 45 3 8 3 0 0 85 11 2906

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 60 20 12 5 3 0 0 80 8 51
2019 Non-shift worker 47 32 6 11 5 0 0 79 15 2062
2017 Shift worker 41 30 8 10 11 0 0 71 21 60
2017 Non-shift worker 41 34 5 12 8 0 0 75 19 1903
2014 Shift worker 47 34 3 12 4 0 0 81 16 35
2014 Non-shift worker 43 31 6 12 7 1 0 75 19 1610
2011 Shift worker 41 42 10 5 2 0 1 83 7 522
2011 Non-shift worker 43 36 7 9 5 0 0 79 15 2487

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 57 30 8 3 2 0 0 87 5 51
2019 Non-shift worker 44 37 7 8 4 0 0 81 12 2046
2017 Shift worker 41 44 3 8 4 0 0 85 12 61
2017 Non-shift worker 45 35 7 10 4 0 0 79 13 1900
2014 Shift worker 58 31 8 4 0 0 0 88 4 35
2014 Non-shift worker 41 37 8 9 5 0 0 78 14 1612

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 66 27 4 0 2 0 2 94 2 51
2019 Non-shift worker 74 15 4 4 1 0 1 90 6 2062
2017 Shift worker 71 20 2 7 1 0 0 90 8 61
2017 Non-shift worker 72 17 4 4 2 0 1 90 6 1903
2014 Shift worker 59 28 3 11 0 0 0 87 11 35
2014 Non-shift worker 67 18 5 6 2 0 1 87 8 1610
2011 Shift worker 57 18 3 2 2 1 18 93 4 520
2011 Non-shift worker 67 18 4 6 2 0 2 87 9 2493
2008 Shift worker 58 16 3 3 1 0 18 91 6 473
2008 Non-shift worker 73 15 3 6 2 0 1 89 8 2902

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 89 5 4 0 2 0 0 94 2 50
2019 Non-shift worker 75 12 5 3 2 0 3 89 6 2062
2017 Shift worker 68 19 1 4 4 0 3 91 8 61
2017 Non-shift worker 76 11 5 3 2 0 3 90 5 1902
2014 Shift worker 68 17 14 0 0 0 0 86 0 35
2014 Non-shift worker 72 15 4 3 3 0 3 89 6 1614
2011 Shift worker 68 21 3 2 3 0 3 92 5 524
2011 Non-shift worker 72 13 5 3 2 1 3 89 6 2493
2008 Shift worker 66 23 4 2 2 0 2 91 5 475
2008 Non-shift worker 73 11 5 3 3 0 6 89 6 2904

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 94 1 0 2 2 0 2 97 3 51
2019 Non-shift worker 83 8 3 1 1 0 3 94 3 2047
2017 Shift worker 80 17 4 0 0 0 0 96 0 61
2017 Non-shift worker 83 8 4 1 2 0 2 94 3 1903
2014 Shift worker 87 12 1 0 0 0 0 99 0 35
2014 Non-shift worker 81 8 4 2 2 0 3 92 4 1612
2011 Shift worker 75 20 1 2 1 0 0 96 3 524
2011 Non-shift worker 80 10 3 2 2 0 3 93 3 2487
2008 Shift worker 78 16 3 2 1 0 1 94 3 474
2008 Non-shift worker 82 6 3 1 3 0 4 93 4 2908

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 75 13 2 2 0 9 0 97 2 51
2019 Non-shift worker 47 22 12 4 3 9 2 78 8 2059

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 42 30 9 13 0 0 6 76 14 51
2019 Non-shift worker 35 47 8 6 2 1 2 84 8 2060

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 70 17 8 0 0 0 5 92 0 51
2019 Non-shift worker 56 26 8 2 1 5 2 88 4 2062

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 16 84 1526

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 53 47 249

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 56 44 249

Question 59c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 6 94 249

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 4 96 249

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 14 86 249

Question 59g. From whom did you experience harassment on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 3 97 249

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 39 61 249

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 35 65 249

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 46 54 249

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 39 61 249

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 30 70 249

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 54 46 249

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 30 70 249

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 7 93 249

Question 60j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 13 87 249

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 47 53 249

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 21 79 249

Question 60m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 16 84 249

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 52 48 248

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 26 74 248

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 6 94 248

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 21 79 248

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 6 94 248

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 6 94 248

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 12 88 248

Question 61h. What action(s) did you take to address the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 8 92 248

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 29 71 248

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 10 90 231

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 23 77 231

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 9 91 231

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 7 93 231

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 9 91 231

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 7 93 231

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 9 91 231

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 12 88 231

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 9 91 231

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 28 72 231

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 6 94 231

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 45 55 231

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 2 98 231

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 55 45 231

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 3 97 231

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 16 84 231

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 32 16 13 2 0 17 20 77 2 51
2019 Non-shift worker 17 16 21 8 7 24 7 48 22 2063
2018 Non-shift worker 14 17 24 9 8 24 4 43 24 1528
2017 Shift worker 20 15 14 4 9 28 10 56 21 61
2017 Non-shift worker 14 15 21 7 8 26 8 44 24 1903
2014 Shift worker 23 24 18 6 0 15 13 67 8 35
2014 Non-shift worker 12 16 24 7 8 28 5 42 23 1612

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 60 21 10 0 0 9 0 89 0 51
2019 Non-shift worker 35 30 16 7 5 7 1 70 13 2060
2018 Non-shift worker 26 32 19 10 5 8 1 63 17 1526
2017 Shift worker 36 29 8 7 5 11 3 75 15 61
2017 Non-shift worker 26 28 20 7 6 12 1 62 15 1901
2014 Shift worker 38 39 11 9 0 3 0 79 10 35
2014 Non-shift worker 21 27 21 9 6 15 1 57 18 1610
2011 Shift worker 29 38 18 4 3 7 0 73 7 513
2011 Non-shift worker 30 36 16 8 4 5 0 70 13 2483

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 8 92 1521

Question 67a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 34 66 120

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 78 22 120

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 9 91 120

Question 67g. From whom did you experience discrimination on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 7 93 120

Question 68a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 13 87 121

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 10 90 121

Question 68c. Please indicate the type of discrimination you experienced. Colour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 5 95 121

Question 68e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 20 80 121

Question 68f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 25 75 121

Question 68i. Please indicate the type of discrimination you experienced. Marital status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 9 91 121

Question 68j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 17 83 121

Question 68l. Please indicate the type of discrimination you experienced. Disability

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 40 60 121

Question 68n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 14 86 121

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 32 68 121

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 18 82 121

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 7 93 121

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 28 72 121

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 4 96 121

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 14 86 121

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 11 89 121

Question 69h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 9 91 121

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 46 54 121

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 6 94 103

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 18 82 103

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 5 95 103

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 17 83 103

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 15 85 103

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 31 69 103

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 5 95 103

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 54 46 103

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 61 39 103

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 6 94 103

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Non-shift worker 15 85 103

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 42 8 5 3 5 21 16 80 13 51
2019 Non-shift worker 20 15 21 4 3 29 7 56 11 2058
2018 Non-shift worker 16 18 26 5 4 28 4 50 12 1527
2017 Shift worker 22 25 20 2 6 22 4 63 10 61
2017 Non-shift worker 16 15 23 3 3 33 7 52 10 1904
2014 Shift worker 20 23 18 0 0 18 21 71 0 35
2014 Non-shift worker 14 15 25 2 3 34 6 48 9 1612

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 58 22 8 3 0 9 0 88 3 51
2019 Non-shift worker 38 28 17 4 2 9 1 74 7 2062
2018 Non-shift worker 28 31 21 5 3 10 1 67 10 1524
2017 Shift worker 34 30 15 2 4 15 0 76 7 61
2017 Non-shift worker 30 29 18 4 3 14 2 71 8 1903
2014 Shift worker 36 38 21 0 0 4 0 78 0 35
2014 Non-shift worker 24 26 24 3 3 17 2 62 8 1607
2011 Shift worker 32 43 14 4 1 6 0 80 5 517
2011 Non-shift worker 36 37 14 4 2 7 0 79 6 2490

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 10 90 51
2019 Non-shift worker 19 81 2063
2017 Shift worker 29 71 61
2017 Non-shift worker 24 76 1900
2014 Shift worker 7 93 35
2014 Non-shift worker 19 81 1610

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Shift worker 100 0 16
2017 Non-shift worker 79 21 467
2014 Non-shift worker 79 21 317

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 27 53 5 15 0 0 0 80 15 16
2017 Non-shift worker 41 37 5 12 3 0 1 80 15 367
2014 Non-shift worker 51 29 6 11 4 0 0 79 15 254
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 92 2 2 3 1 0 0 94 4 50
2019 Non-shift worker 62 22 8 3 4 1 0 85 7 2061
2018 Non-shift worker 54 25 10 5 5 0 0 79 11 1514
2017 Shift worker 64 15 13 4 3 0 0 80 7 61
2017 Non-shift worker 57 22 10 4 5 1 0 80 10 1901

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 59 25 8 3 0 0 5 88 3 51
2019 Non-shift worker 49 37 8 5 1 0 0 86 6 2056
2018 Non-shift worker 45 38 9 4 3 0 0 84 7 1520
2017 Shift worker 35 41 11 7 4 0 2 77 12 61
2017 Non-shift worker 44 39 9 5 3 1 0 83 8 1902

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 62 16 16 3 3 0 0 78 6 51
2019 Non-shift worker 29 36 13 13 9 1 0 65 21 2064
2018 Non-shift worker 26 34 14 14 11 1 0 60 25 1528
2017 Shift worker 23 41 12 10 12 2 0 65 23 61
2017 Non-shift worker 20 39 13 15 12 2 0 60 27 1900

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 20 40 20 8 13 0 0 60 20 51
2019 Non-shift worker 22 28 22 12 15 0 0 50 28 2064
2018 Non-shift worker 18 26 22 13 20 0 1 45 33 1527
2017 Shift worker 14 21 16 18 26 0 5 37 46 61
2017 Non-shift worker 18 22 20 17 22 0 1 40 40 1899

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 37 30 16 3 13 2 0 68 16 51
2019 Non-shift worker 19 26 24 14 16 0 0 45 30 2062
2018 Non-shift worker 12 25 26 18 19 0 0 37 36 1526
2017 Shift worker 27 23 16 11 18 0 5 53 31 61
2017 Non-shift worker 15 23 26 17 18 0 1 38 35 1897

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 51 24 9 9 5 2 0 76 14 51
2019 Non-shift worker 29 28 21 11 9 0 1 58 21 2055
2018 Non-shift worker 19 28 26 15 10 0 1 48 26 1516
2017 Shift worker 27 29 9 18 8 0 8 62 29 61
2017 Non-shift worker 22 26 24 14 11 0 3 50 26 1891

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 25 29 16 17 9 2 1 56 28 51
2019 Non-shift worker 22 25 20 15 17 1 1 48 32 2057
2018 Non-shift worker 14 23 23 18 23 0 0 37 40 1516
2017 Shift worker 18 23 32 11 12 0 3 43 24 59
2017 Non-shift worker 15 23 21 18 21 0 1 38 40 1901

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 83 3 8 2 0 1 3 90 2 51
2019 Non-shift worker 55 22 10 3 3 0 5 82 7 2055
2018 Non-shift worker 49 23 11 5 4 0 8 78 9 1515
2017 Shift worker 50 18 13 1 3 0 15 80 5 61
2017 Non-shift worker 49 22 11 4 3 0 11 79 9 1895

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 59 20 14 3 3 0 0 80 6 51
2019 Non-shift worker 36 30 18 8 7 0 0 66 15 2058
2018 Non-shift worker 29 26 22 10 11 0 1 55 22 1522
2017 Shift worker 29 26 23 8 10 0 3 57 19 61
2017 Non-shift worker 28 30 21 11 9 0 0 58 20 1892

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 49 27 19 0 2 0 3 79 2 50
2019 Non-shift worker 28 35 20 10 6 0 1 64 16 2057
2018 Non-shift worker 21 39 21 11 7 1 1 60 18 1521
2017 Shift worker 29 29 16 7 12 0 7 62 20 61
2017 Non-shift worker 25 33 22 11 7 0 1 60 18 1895

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 44 27 20 5 5 0 0 71 9 51
2019 Non-shift worker 21 29 23 15 11 0 1 51 26 2063
2018 Non-shift worker 15 31 26 17 10 0 1 47 27 1523
2017 Shift worker 29 23 22 14 6 2 5 56 21 61
2017 Non-shift worker 18 29 25 15 11 1 1 48 26 1891

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 44 27 16 6 6 0 0 72 13 51
2019 Non-shift worker 26 31 20 13 9 0 0 58 22 2063
2018 Non-shift worker 24 29 25 12 8 0 1 54 21 1522
2017 Shift worker 26 28 22 13 7 0 5 57 20 61
2017 Non-shift worker 24 31 23 13 9 1 1 55 21 1892

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 61 15 23 2 0 0 0 76 2 50
2019 Non-shift worker 42 28 14 8 7 0 1 71 15 2057

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 35 33 15 5 12 0 0 67 17 51
2019 Non-shift worker 24 30 20 13 14 0 0 54 26 2052
2018 Non-shift worker 20 29 25 14 12 0 1 49 26 1522
2017 Shift worker 22 27 30 10 8 0 3 51 19 61
2017 Non-shift worker 22 29 22 15 11 0 1 52 26 1887

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 70 18 9 3 0 0 0 88 3 51
2019 Non-shift worker 54 24 11 6 4 0 1 79 10 2046
2018 Non-shift worker 48 25 13 7 6 0 1 74 13 1520
2017 Shift worker 42 25 16 7 4 0 6 71 12 61
2017 Non-shift worker 52 23 13 6 5 0 1 76 11 1901

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 82 9 3 3 2 0 2 92 5 51
2019 Non-shift worker 74 12 4 2 2 0 5 91 4 2051
2018 Non-shift worker 67 14 8 3 3 0 4 85 7 1512

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 79 0 6 0 3 0 11 89 3 51
2019 Non-shift worker 74 12 5 3 4 0 2 87 7 2063
2018 Non-shift worker 67 15 8 3 5 1 2 84 8 1516
2017 Shift worker 56 21 8 3 5 1 6 84 8 59
2017 Non-shift worker 72 12 6 3 3 1 2 87 6 1902

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 72 22 0 2 0 0 5 98 2 51
2019 Non-shift worker 60 25 9 2 2 0 1 86 4 2059
2018 Non-shift worker 54 27 12 3 2 0 1 82 6 1524
2017 Shift worker 62 21 5 3 4 0 5 87 8 61
2017 Non-shift worker 54 29 9 3 2 0 1 85 6 1898

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 83 12 2 2 0 0 2 97 2 51
2019 Non-shift worker 65 17 8 4 5 0 1 83 9 2053
2018 Non-shift worker 55 21 11 6 6 0 1 77 12 1514
2017 Shift worker 59 14 13 6 4 0 3 76 11 60
2017 Non-shift worker 62 20 8 5 4 0 1 83 9 1890

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 77 3 0 0 0 0 20 100 0 50
2019 Non-shift worker 61 9 3 1 1 0 24 93 2 2042
2018 Non-shift worker 50 11 5 2 0 0 32 89 3 1513
2017 Shift worker 62 10 4 0 1 1 22 93 2 61
2017 Non-shift worker 53 10 4 2 1 0 30 91 4 1898

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 82 7 2 5 2 0 3 92 7 51
2019 Non-shift worker 65 17 8 3 2 0 4 86 5 2054
2018 Non-shift worker 59 21 10 3 3 0 4 84 6 1518
2017 Shift worker 61 18 4 3 4 2 9 88 8 61
2017 Non-shift worker 62 19 8 3 2 0 5 86 5 1889

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 50 19 14 8 9 0 0 69 17 51
2019 Non-shift worker 69 14 6 3 5 1 2 85 8 2056
2018 Non-shift worker 69 15 6 3 4 0 3 86 8 1523
2017 Shift worker 47 19 16 6 3 0 9 73 9 61
2017 Non-shift worker 63 17 7 4 5 1 3 83 9 1903

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 55 27 14 2 2 0 0 83 3 51
2019 Non-shift worker 55 29 11 2 2 0 1 85 4 2050
2018 Non-shift worker 48 32 13 3 2 0 2 81 6 1520
2017 Shift worker 49 20 18 5 2 0 6 74 7 61
2017 Non-shift worker 52 29 11 4 2 0 2 83 6 1900

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 28 36 24 6 6 0 0 64 12 51
2019 Non-shift worker 17 35 29 13 6 0 0 51 19 2064
2018 Non-shift worker 13 31 33 15 8 0 0 44 23 1529
2017 Shift worker 27 26 25 10 11 0 0 53 21 61
2017 Non-shift worker 11 29 37 15 8 0 0 40 23 1900

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 7 13 30 36 14 0 0 51 20 49
2019 Non-shift worker 12 21 36 21 9 0 0 30 33 2061
2018 Non-shift worker 16 23 36 19 7 0 0 26 38 1512
2017 Shift worker 12 22 24 22 18 0 2 41 35 61
2017 Non-shift worker 12 25 37 17 8 0 0 25 37 1894
Top of Page

Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 27 22 22 8 10 10 0 30 70 50
2019 Non-shift worker 21 32 23 12 10 1 0 22 78 2061
2018 Non-shift worker 26 26 22 11 13 1 0 26 74 1526
2017 Shift worker 24 29 18 9 20 2 0 24 76 61
2017 Non-shift worker 24 22 21 13 17 2 0 25 75 1902

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 68 32 35
2019 Non-shift worker 62 38 1596

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 42 58 34
2019 Non-shift worker 43 57 1589
2018 Non-shift worker 31 69 1113

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 54 12 10 3 10 0 11 74 15 51
2019 Non-shift worker 43 19 14 8 8 0 8 67 18 2052
2018 Non-shift worker 39 18 16 9 11 1 7 61 22 1522

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 34 10 18 10 21 5 2 47 33 35
2019 Non-shift worker 13 22 18 19 20 1 7 38 42 1590
2018 Non-shift worker 10 21 18 20 27 1 4 33 49 1110
2017 Shift worker 15 30 11 6 33 0 4 48 41 47
2017 Non-shift worker 10 22 12 18 29 2 7 35 51 1397

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 10 34 10 5 33 2 6 47 41 35
2019 Non-shift worker 7 17 17 18 32 2 7 26 55 1585
2018 Non-shift worker 3 12 14 19 46 1 4 16 69 1112
2017 Shift worker 10 12 9 20 46 0 4 22 69 47
2017 Non-shift worker 3 8 10 18 53 2 6 13 76 1396
Date modified: