2019 Public Service Employee Survey Results by Theme for Veterans Affairs Canada by Question 95. With which of the following communities do you most closely identify in relation to your current job?
The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.
Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.
Table of Contents
Employee engagement
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 39 | 40 | 11 | 4 | 6 | 0 | 0 | 78 | 11 | 250 |
2019 | Health care practitioners | 46 | 34 | 7 | 9 | 4 | 1 | 0 | 81 | 13 | 200 |
2019 | Communications or public affairs | 41 | 47 | 10 | 1 | 0 | 0 | 0 | 89 | 1 | 63 |
2019 | Access to information and privacy | 63 | 31 | 3 | 0 | 3 | 0 | 0 | 94 | 3 | 30 |
2019 | Security | 61 | 39 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Legal services | 60 | 26 | 8 | 6 | 0 | 0 | 0 | 86 | 6 | 51 |
2019 | Administration and operations | 40 | 37 | 10 | 7 | 6 | 0 | 0 | 77 | 12 | 505 |
2019 | Human resources | 39 | 41 | 11 | 8 | 1 | 0 | 0 | 80 | 9 | 114 |
2019 | Financial management | 42 | 32 | 14 | 8 | 4 | 0 | 0 | 74 | 12 | 78 |
2019 | Procurement | 47 | 45 | 0 | 0 | 8 | 0 | 0 | 92 | 8 | 11 |
2019 | Information management | 45 | 38 | 5 | 6 | 6 | 0 | 0 | 83 | 12 | 34 |
2019 | Information technology | 42 | 45 | 7 | 4 | 2 | 0 | 0 | 88 | 6 | 105 |
2019 | Internal audit | 67 | 33 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2019 | Evaluation | 47 | 24 | 0 | 23 | 0 | 0 | 6 | 76 | 24 | 11 |
2019 | Data sciences | 54 | 37 | 5 | 0 | 5 | 0 | 0 | 91 | 5 | 16 |
2019 | Policy | 31 | 52 | 8 | 5 | 5 | 0 | 0 | 83 | 10 | 60 |
2019 | Project management | 39 | 41 | 10 | 6 | 3 | 0 | 0 | 81 | 9 | 65 |
2019 | Other services to the public | 43 | 30 | 14 | 8 | 5 | 0 | 0 | 73 | 14 | 221 |
2019 | None of the above | 35 | 35 | 14 | 11 | 5 | 0 | 0 | 70 | 16 | 244 |
2018 | Client contact centre | 36 | 39 | 9 | 5 | 10 | 0 | 0 | 76 | 15 | 147 |
2018 | Health care practitioners | 40 | 39 | 6 | 8 | 7 | 0 | 0 | 79 | 15 | 142 |
2018 | Communications or public affairs | 36 | 46 | 11 | 7 | 0 | 0 | 0 | 82 | 7 | 42 |
2018 | Access to information and privacy | 42 | 35 | 12 | 11 | 0 | 0 | 0 | 77 | 11 | 25 |
2018 | Security | 43 | 34 | 0 | 23 | 0 | 0 | 0 | 77 | 23 | 11 |
2018 | Legal services | 52 | 38 | 5 | 5 | 0 | 0 | 0 | 90 | 5 | 56 |
2018 | Administration and operations | 33 | 44 | 11 | 7 | 4 | 0 | 0 | 77 | 11 | 379 |
2018 | Human resources | 19 | 56 | 15 | 9 | 1 | 0 | 0 | 76 | 10 | 71 |
2018 | Financial management | 43 | 32 | 11 | 9 | 4 | 0 | 0 | 75 | 13 | 50 |
2018 | Information management | 39 | 26 | 10 | 17 | 8 | 0 | 0 | 65 | 25 | 23 |
2018 | Information technology | 35 | 43 | 14 | 4 | 2 | 1 | 0 | 79 | 6 | 83 |
2018 | Evaluation | 40 | 42 | 18 | 0 | 0 | 0 | 0 | 82 | 0 | 12 |
2018 | Data sciences | 34 | 41 | 11 | 7 | 7 | 0 | 0 | 75 | 14 | 13 |
2018 | Policy | 14 | 63 | 12 | 9 | 2 | 0 | 0 | 77 | 11 | 44 |
2018 | Project management | 39 | 31 | 9 | 14 | 6 | 0 | 0 | 71 | 20 | 44 |
2018 | Other services to the public | 37 | 41 | 9 | 10 | 2 | 0 | 0 | 79 | 12 | 180 |
2018 | None of the above | 30 | 45 | 12 | 9 | 4 | 0 | 0 | 76 | 13 | 152 |
2017 | Client contact centre | 31 | 49 | 9 | 6 | 4 | 0 | 0 | 80 | 10 | 218 |
2017 | Health care practitioners | 43 | 38 | 8 | 7 | 4 | 0 | 0 | 81 | 11 | 164 |
2017 | Communications or public affairs | 42 | 48 | 4 | 5 | 2 | 0 | 0 | 89 | 6 | 63 |
2017 | Access to information and privacy | 28 | 63 | 3 | 0 | 5 | 0 | 0 | 91 | 5 | 30 |
2017 | Security | 37 | 28 | 16 | 0 | 20 | 0 | 0 | 65 | 20 | 10 |
2017 | Legal services | 40 | 41 | 11 | 4 | 4 | 0 | 0 | 80 | 9 | 45 |
2017 | Administration and operations | 37 | 43 | 9 | 6 | 6 | 0 | 0 | 80 | 12 | 486 |
2017 | Human resources | 28 | 50 | 7 | 14 | 1 | 0 | 0 | 77 | 15 | 91 |
2017 | Financial management | 39 | 38 | 10 | 6 | 6 | 0 | 0 | 77 | 12 | 63 |
2017 | Information management | 27 | 56 | 13 | 3 | 0 | 0 | 0 | 84 | 3 | 25 |
2017 | Information technology | 34 | 53 | 5 | 6 | 2 | 0 | 0 | 87 | 8 | 100 |
2017 | Evaluation | 43 | 49 | 0 | 0 | 7 | 0 | 0 | 93 | 7 | 14 |
2017 | Data sciences | 45 | 33 | 5 | 12 | 5 | 0 | 0 | 77 | 17 | 16 |
2017 | Policy | 38 | 40 | 6 | 9 | 7 | 0 | 0 | 78 | 16 | 67 |
2017 | Project management | 36 | 47 | 7 | 7 | 2 | 0 | 0 | 83 | 10 | 39 |
2017 | Other services to the public | 39 | 38 | 9 | 10 | 4 | 0 | 0 | 77 | 14 | 221 |
2017 | None of the above | 37 | 36 | 13 | 10 | 4 | 0 | 0 | 73 | 14 | 232 |
2014 | Client contact centre | 30 | 45 | 14 | 8 | 3 | 0 | 0 | 75 | 11 | 213 |
2014 | Health care practitioners | 28 | 50 | 6 | 8 | 8 | 0 | 0 | 77 | 16 | 116 |
2014 | Communications or public affairs | 61 | 19 | 10 | 7 | 3 | 0 | 0 | 79 | 10 | 62 |
2014 | Access to information and privacy | 24 | 65 | 0 | 11 | 0 | 0 | 0 | 89 | 11 | 35 |
2014 | Security | 44 | 33 | 0 | 15 | 9 | 0 | 0 | 77 | 23 | 13 |
2014 | Legal services | 43 | 45 | 5 | 5 | 1 | 0 | 0 | 88 | 7 | 52 |
2014 | Administration and operations | 27 | 45 | 10 | 9 | 8 | 1 | 0 | 72 | 18 | 393 |
2014 | Human resources | 20 | 34 | 23 | 15 | 8 | 0 | 0 | 54 | 23 | 95 |
2014 | Financial management | 27 | 39 | 18 | 8 | 8 | 0 | 0 | 66 | 16 | 72 |
2014 | Procurement | 38 | 36 | 14 | 0 | 12 | 0 | 0 | 74 | 12 | 10 |
2014 | Information management | 18 | 57 | 13 | 6 | 6 | 0 | 0 | 75 | 12 | 34 |
2014 | Information technology | 31 | 43 | 14 | 7 | 5 | 0 | 0 | 74 | 12 | 122 |
2014 | Internal audit | 38 | 52 | 0 | 10 | 0 | 0 | 0 | 90 | 10 | 11 |
2014 | Evaluation | 33 | 59 | 0 | 0 | 0 | 7 | 0 | 100 | 0 | 13 |
2014 | Other services to the public | 36 | 42 | 10 | 10 | 2 | 0 | 0 | 78 | 12 | 169 |
2014 | None of the above | 20 | 35 | 16 | 16 | 14 | 0 | 0 | 55 | 29 | 197 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 28 | 35 | 15 | 15 | 7 | 0 | 0 | 63 | 22 | 249 |
2019 | Health care practitioners | 33 | 36 | 11 | 12 | 8 | 0 | 0 | 69 | 20 | 200 |
2019 | Communications or public affairs | 36 | 35 | 16 | 9 | 4 | 0 | 0 | 71 | 13 | 63 |
2019 | Access to information and privacy | 64 | 27 | 3 | 7 | 0 | 0 | 0 | 91 | 7 | 30 |
2019 | Security | 29 | 41 | 29 | 0 | 0 | 0 | 0 | 71 | 0 | 10 |
2019 | Legal services | 49 | 29 | 10 | 6 | 6 | 0 | 0 | 78 | 12 | 51 |
2019 | Administration and operations | 32 | 34 | 14 | 11 | 8 | 0 | 0 | 67 | 19 | 506 |
2019 | Human resources | 40 | 41 | 9 | 7 | 3 | 0 | 0 | 81 | 10 | 115 |
2019 | Financial management | 28 | 35 | 13 | 19 | 5 | 0 | 0 | 63 | 23 | 78 |
2019 | Procurement | 37 | 38 | 17 | 0 | 8 | 0 | 0 | 75 | 8 | 11 |
2019 | Information management | 41 | 25 | 11 | 11 | 12 | 0 | 0 | 67 | 23 | 34 |
2019 | Information technology | 36 | 42 | 14 | 4 | 3 | 0 | 0 | 78 | 7 | 105 |
2019 | Internal audit | 57 | 43 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2019 | Evaluation | 47 | 30 | 23 | 0 | 0 | 0 | 0 | 77 | 0 | 11 |
2019 | Data sciences | 50 | 35 | 10 | 5 | 0 | 0 | 0 | 86 | 5 | 16 |
2019 | Policy | 43 | 35 | 14 | 6 | 2 | 0 | 0 | 78 | 8 | 59 |
2019 | Project management | 37 | 44 | 9 | 9 | 1 | 0 | 0 | 81 | 10 | 65 |
2019 | Other services to the public | 36 | 27 | 13 | 12 | 12 | 0 | 0 | 63 | 23 | 222 |
2019 | None of the above | 30 | 32 | 16 | 13 | 10 | 0 | 0 | 62 | 23 | 243 |
2018 | Client contact centre | 24 | 32 | 12 | 19 | 14 | 0 | 0 | 56 | 32 | 148 |
2018 | Health care practitioners | 27 | 30 | 14 | 16 | 12 | 0 | 0 | 57 | 28 | 140 |
2018 | Communications or public affairs | 30 | 31 | 14 | 15 | 9 | 0 | 0 | 61 | 24 | 42 |
2018 | Access to information and privacy | 51 | 36 | 5 | 5 | 3 | 0 | 0 | 87 | 8 | 26 |
2018 | Security | 17 | 51 | 17 | 0 | 15 | 0 | 0 | 69 | 15 | 11 |
2018 | Legal services | 39 | 40 | 10 | 6 | 5 | 0 | 0 | 79 | 11 | 59 |
2018 | Administration and operations | 29 | 37 | 13 | 12 | 9 | 0 | 0 | 66 | 21 | 379 |
2018 | Human resources | 33 | 32 | 18 | 12 | 5 | 0 | 0 | 65 | 17 | 72 |
2018 | Financial management | 29 | 28 | 16 | 20 | 7 | 0 | 0 | 57 | 27 | 50 |
2018 | Information management | 38 | 17 | 24 | 13 | 8 | 0 | 0 | 55 | 21 | 23 |
2018 | Information technology | 36 | 44 | 12 | 4 | 4 | 1 | 0 | 81 | 7 | 84 |
2018 | Evaluation | 24 | 58 | 18 | 0 | 0 | 0 | 0 | 82 | 0 | 12 |
2018 | Data sciences | 19 | 40 | 14 | 26 | 0 | 0 | 0 | 59 | 26 | 13 |
2018 | Policy | 29 | 45 | 12 | 7 | 7 | 0 | 0 | 74 | 14 | 44 |
2018 | Project management | 28 | 33 | 16 | 14 | 9 | 0 | 0 | 61 | 23 | 43 |
2018 | Other services to the public | 19 | 40 | 15 | 12 | 15 | 0 | 0 | 58 | 27 | 179 |
2018 | None of the above | 27 | 37 | 16 | 8 | 11 | 1 | 0 | 64 | 19 | 151 |
2017 | Client contact centre | 26 | 38 | 16 | 10 | 9 | 0 | 0 | 65 | 19 | 219 |
2017 | Health care practitioners | 27 | 35 | 11 | 16 | 11 | 1 | 0 | 62 | 27 | 163 |
2017 | Communications or public affairs | 44 | 35 | 9 | 8 | 4 | 0 | 0 | 79 | 12 | 63 |
2017 | Access to information and privacy | 68 | 32 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 30 |
2017 | Security | 37 | 18 | 16 | 0 | 29 | 0 | 0 | 55 | 29 | 10 |
2017 | Legal services | 33 | 39 | 13 | 4 | 11 | 0 | 0 | 72 | 15 | 45 |
2017 | Administration and operations | 29 | 35 | 14 | 11 | 10 | 0 | 0 | 65 | 22 | 486 |
2017 | Human resources | 21 | 45 | 15 | 11 | 8 | 0 | 0 | 66 | 19 | 91 |
2017 | Financial management | 34 | 38 | 13 | 10 | 6 | 0 | 0 | 71 | 16 | 63 |
2017 | Information management | 38 | 46 | 10 | 6 | 0 | 0 | 0 | 84 | 6 | 25 |
2017 | Information technology | 29 | 48 | 13 | 5 | 4 | 1 | 0 | 78 | 9 | 100 |
2017 | Evaluation | 50 | 34 | 8 | 0 | 7 | 0 | 0 | 84 | 7 | 14 |
2017 | Data sciences | 33 | 45 | 5 | 5 | 12 | 0 | 0 | 77 | 17 | 16 |
2017 | Policy | 39 | 35 | 12 | 8 | 6 | 0 | 0 | 75 | 13 | 67 |
2017 | Project management | 33 | 35 | 10 | 15 | 7 | 0 | 0 | 68 | 22 | 39 |
2017 | Other services to the public | 21 | 32 | 11 | 20 | 16 | 0 | 0 | 53 | 37 | 221 |
2017 | None of the above | 23 | 34 | 16 | 14 | 14 | 0 | 0 | 56 | 28 | 231 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 53 | 31 | 10 | 6 | 1 | 0 | 0 | 83 | 7 | 245 |
2019 | Health care practitioners | 55 | 33 | 6 | 4 | 2 | 0 | 0 | 89 | 6 | 197 |
2019 | Communications or public affairs | 55 | 35 | 8 | 1 | 0 | 0 | 0 | 90 | 1 | 62 |
2019 | Access to information and privacy | 73 | 21 | 6 | 0 | 0 | 0 | 0 | 94 | 0 | 30 |
2019 | Security | 71 | 10 | 20 | 0 | 0 | 0 | 0 | 80 | 0 | 10 |
2019 | Legal services | 76 | 20 | 2 | 2 | 0 | 0 | 0 | 96 | 2 | 50 |
2019 | Administration and operations | 57 | 28 | 9 | 3 | 2 | 0 | 0 | 86 | 5 | 503 |
2019 | Human resources | 57 | 31 | 10 | 2 | 0 | 0 | 0 | 88 | 2 | 115 |
2019 | Financial management | 52 | 33 | 11 | 5 | 0 | 0 | 0 | 84 | 5 | 77 |
2019 | Procurement | 73 | 27 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2019 | Information management | 78 | 14 | 5 | 3 | 0 | 0 | 0 | 92 | 3 | 34 |
2019 | Information technology | 60 | 32 | 7 | 1 | 1 | 0 | 0 | 91 | 2 | 104 |
2019 | Internal audit | 75 | 25 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2019 | Evaluation | 63 | 37 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2019 | Data sciences | 50 | 41 | 5 | 5 | 0 | 0 | 0 | 91 | 5 | 16 |
2019 | Policy | 49 | 38 | 8 | 3 | 2 | 0 | 0 | 87 | 5 | 59 |
2019 | Project management | 51 | 34 | 7 | 6 | 1 | 0 | 0 | 85 | 8 | 64 |
2019 | Other services to the public | 53 | 28 | 10 | 6 | 2 | 0 | 0 | 81 | 8 | 220 |
2019 | None of the above | 55 | 24 | 13 | 6 | 3 | 0 | 0 | 78 | 8 | 243 |
2018 | Client contact centre | 49 | 37 | 7 | 7 | 1 | 0 | 0 | 86 | 7 | 146 |
2018 | Health care practitioners | 51 | 33 | 9 | 5 | 3 | 0 | 0 | 84 | 8 | 141 |
2018 | Communications or public affairs | 40 | 37 | 20 | 3 | 0 | 0 | 0 | 78 | 3 | 41 |
2018 | Access to information and privacy | 54 | 27 | 14 | 5 | 0 | 0 | 0 | 81 | 5 | 26 |
2018 | Security | 43 | 26 | 17 | 15 | 0 | 0 | 0 | 69 | 15 | 11 |
2018 | Legal services | 71 | 21 | 6 | 2 | 0 | 0 | 0 | 92 | 2 | 59 |
2018 | Administration and operations | 51 | 33 | 10 | 4 | 2 | 0 | 0 | 84 | 6 | 379 |
2018 | Human resources | 45 | 36 | 14 | 5 | 0 | 0 | 0 | 81 | 5 | 71 |
2018 | Financial management | 59 | 28 | 10 | 2 | 0 | 0 | 0 | 88 | 2 | 50 |
2018 | Information management | 55 | 27 | 5 | 4 | 8 | 0 | 0 | 82 | 12 | 22 |
2018 | Information technology | 52 | 41 | 4 | 2 | 0 | 1 | 0 | 94 | 2 | 82 |
2018 | Evaluation | 40 | 52 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 12 |
2018 | Data sciences | 26 | 52 | 7 | 14 | 0 | 0 | 0 | 79 | 14 | 13 |
2018 | Policy | 35 | 46 | 14 | 5 | 0 | 0 | 0 | 82 | 5 | 44 |
2018 | Project management | 53 | 24 | 21 | 2 | 0 | 0 | 0 | 77 | 2 | 44 |
2018 | Other services to the public | 54 | 36 | 6 | 3 | 1 | 0 | 0 | 90 | 4 | 177 |
2018 | None of the above | 56 | 24 | 14 | 4 | 1 | 0 | 0 | 80 | 5 | 150 |
2017 | Client contact centre | 55 | 36 | 6 | 2 | 1 | 0 | 0 | 91 | 3 | 218 |
2017 | Health care practitioners | 56 | 34 | 8 | 1 | 1 | 0 | 0 | 90 | 2 | 165 |
2017 | Communications or public affairs | 50 | 42 | 5 | 0 | 2 | 1 | 0 | 94 | 2 | 63 |
2017 | Access to information and privacy | 63 | 28 | 3 | 5 | 0 | 0 | 0 | 91 | 5 | 30 |
2017 | Security | 37 | 28 | 16 | 9 | 10 | 0 | 0 | 65 | 20 | 10 |
2017 | Legal services | 53 | 35 | 8 | 2 | 2 | 0 | 0 | 88 | 4 | 45 |
2017 | Administration and operations | 58 | 32 | 7 | 3 | 1 | 0 | 0 | 90 | 3 | 485 |
2017 | Human resources | 56 | 29 | 12 | 2 | 1 | 0 | 0 | 85 | 3 | 90 |
2017 | Financial management | 62 | 24 | 6 | 5 | 3 | 0 | 0 | 86 | 8 | 63 |
2017 | Information management | 66 | 22 | 9 | 3 | 0 | 0 | 0 | 87 | 3 | 25 |
2017 | Information technology | 54 | 39 | 5 | 2 | 0 | 0 | 0 | 93 | 2 | 100 |
2017 | Evaluation | 56 | 28 | 8 | 7 | 0 | 0 | 0 | 84 | 7 | 14 |
2017 | Data sciences | 51 | 38 | 0 | 11 | 0 | 0 | 0 | 89 | 11 | 16 |
2017 | Policy | 47 | 37 | 6 | 8 | 1 | 0 | 0 | 84 | 10 | 67 |
2017 | Project management | 53 | 39 | 5 | 0 | 2 | 0 | 0 | 93 | 2 | 39 |
2017 | Other services to the public | 55 | 35 | 6 | 3 | 1 | 0 | 0 | 90 | 4 | 221 |
2017 | None of the above | 56 | 30 | 8 | 4 | 2 | 0 | 0 | 86 | 6 | 232 |
2014 | Client contact centre | 54 | 34 | 9 | 2 | 1 | 0 | 0 | 88 | 3 | 213 |
2014 | Health care practitioners | 70 | 20 | 8 | 1 | 1 | 0 | 0 | 90 | 2 | 116 |
2014 | Communications or public affairs | 75 | 14 | 3 | 5 | 3 | 0 | 0 | 89 | 7 | 62 |
2014 | Access to information and privacy | 81 | 16 | 1 | 1 | 0 | 0 | 0 | 97 | 1 | 35 |
2014 | Security | 60 | 25 | 9 | 7 | 0 | 0 | 0 | 84 | 7 | 13 |
2014 | Legal services | 67 | 25 | 7 | 0 | 1 | 0 | 0 | 91 | 1 | 53 |
2014 | Administration and operations | 60 | 25 | 7 | 4 | 2 | 1 | 0 | 87 | 6 | 392 |
2014 | Human resources | 53 | 24 | 9 | 4 | 9 | 0 | 0 | 77 | 14 | 95 |
2014 | Financial management | 62 | 31 | 2 | 4 | 1 | 0 | 0 | 92 | 5 | 72 |
2014 | Procurement | 76 | 12 | 0 | 12 | 0 | 0 | 0 | 88 | 12 | 10 |
2014 | Information management | 56 | 32 | 4 | 3 | 4 | 0 | 0 | 89 | 7 | 34 |
2014 | Information technology | 59 | 34 | 3 | 2 | 1 | 1 | 0 | 94 | 3 | 122 |
2014 | Internal audit | 55 | 45 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2014 | Evaluation | 71 | 22 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 13 |
2014 | Other services to the public | 63 | 27 | 9 | 1 | 0 | 0 | 0 | 90 | 2 | 169 |
2014 | None of the above | 46 | 25 | 14 | 10 | 6 | 0 | 0 | 71 | 16 | 197 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 45 | 34 | 9 | 9 | 2 | 0 | 0 | 80 | 11 | 249 |
2019 | Health care practitioners | 51 | 32 | 8 | 8 | 1 | 0 | 0 | 83 | 9 | 198 |
2019 | Communications or public affairs | 45 | 43 | 7 | 4 | 0 | 0 | 0 | 88 | 4 | 63 |
2019 | Access to information and privacy | 76 | 17 | 3 | 3 | 0 | 0 | 0 | 94 | 3 | 30 |
2019 | Security | 61 | 39 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Legal services | 58 | 29 | 8 | 4 | 2 | 0 | 0 | 86 | 6 | 50 |
2019 | Administration and operations | 46 | 34 | 9 | 7 | 4 | 0 | 0 | 80 | 11 | 503 |
2019 | Human resources | 49 | 39 | 10 | 2 | 0 | 0 | 0 | 88 | 2 | 115 |
2019 | Financial management | 48 | 33 | 11 | 5 | 4 | 0 | 0 | 81 | 8 | 78 |
2019 | Procurement | 65 | 27 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 11 |
2019 | Information management | 53 | 33 | 0 | 11 | 3 | 0 | 0 | 86 | 14 | 34 |
2019 | Information technology | 50 | 38 | 7 | 5 | 1 | 0 | 0 | 88 | 6 | 105 |
2019 | Internal audit | 75 | 25 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2019 | Evaluation | 64 | 13 | 23 | 0 | 0 | 0 | 0 | 77 | 0 | 11 |
2019 | Data sciences | 76 | 10 | 10 | 5 | 0 | 0 | 0 | 86 | 5 | 16 |
2019 | Policy | 42 | 37 | 11 | 7 | 3 | 0 | 0 | 80 | 10 | 60 |
2019 | Project management | 38 | 48 | 4 | 3 | 6 | 0 | 0 | 87 | 9 | 64 |
2019 | Other services to the public | 46 | 29 | 13 | 8 | 4 | 0 | 0 | 76 | 12 | 222 |
2019 | None of the above | 44 | 32 | 11 | 9 | 3 | 1 | 0 | 77 | 12 | 244 |
2018 | Client contact centre | 37 | 43 | 7 | 10 | 3 | 0 | 0 | 80 | 13 | 148 |
2018 | Health care practitioners | 42 | 33 | 17 | 4 | 4 | 0 | 0 | 75 | 8 | 140 |
2018 | Communications or public affairs | 30 | 45 | 15 | 7 | 3 | 0 | 0 | 75 | 9 | 41 |
2018 | Access to information and privacy | 44 | 30 | 15 | 11 | 0 | 0 | 0 | 74 | 11 | 26 |
2018 | Security | 51 | 26 | 0 | 23 | 0 | 0 | 0 | 77 | 23 | 11 |
2018 | Legal services | 54 | 29 | 10 | 5 | 2 | 0 | 0 | 84 | 7 | 59 |
2018 | Administration and operations | 38 | 39 | 12 | 8 | 2 | 0 | 0 | 77 | 10 | 380 |
2018 | Human resources | 31 | 45 | 13 | 9 | 1 | 0 | 0 | 76 | 10 | 72 |
2018 | Financial management | 43 | 34 | 15 | 6 | 2 | 0 | 0 | 77 | 8 | 50 |
2018 | Information management | 56 | 13 | 18 | 9 | 4 | 0 | 0 | 69 | 13 | 23 |
2018 | Information technology | 52 | 34 | 6 | 5 | 2 | 1 | 0 | 87 | 7 | 84 |
2018 | Evaluation | 35 | 57 | 9 | 0 | 0 | 0 | 0 | 91 | 0 | 11 |
2018 | Data sciences | 34 | 48 | 11 | 0 | 7 | 0 | 0 | 82 | 7 | 13 |
2018 | Policy | 32 | 47 | 9 | 10 | 2 | 0 | 0 | 79 | 12 | 44 |
2018 | Project management | 32 | 39 | 18 | 9 | 2 | 0 | 0 | 71 | 11 | 44 |
2018 | Other services to the public | 37 | 41 | 9 | 9 | 3 | 0 | 0 | 79 | 12 | 179 |
2018 | None of the above | 39 | 39 | 14 | 5 | 4 | 0 | 0 | 78 | 8 | 152 |
2017 | Client contact centre | 36 | 45 | 9 | 5 | 4 | 0 | 0 | 81 | 10 | 218 |
2017 | Health care practitioners | 48 | 36 | 9 | 3 | 4 | 1 | 0 | 85 | 7 | 165 |
2017 | Communications or public affairs | 49 | 38 | 11 | 0 | 0 | 1 | 0 | 88 | 0 | 63 |
2017 | Access to information and privacy | 54 | 35 | 7 | 5 | 0 | 0 | 0 | 88 | 5 | 30 |
2017 | Security | 37 | 43 | 0 | 0 | 20 | 0 | 0 | 80 | 20 | 10 |
2017 | Legal services | 46 | 34 | 6 | 7 | 6 | 0 | 0 | 80 | 13 | 45 |
2017 | Administration and operations | 40 | 38 | 11 | 8 | 3 | 0 | 0 | 78 | 11 | 486 |
2017 | Human resources | 34 | 47 | 9 | 7 | 2 | 1 | 0 | 81 | 10 | 90 |
2017 | Financial management | 51 | 35 | 6 | 3 | 5 | 0 | 0 | 86 | 8 | 63 |
2017 | Information management | 62 | 27 | 11 | 0 | 0 | 0 | 0 | 89 | 0 | 25 |
2017 | Information technology | 50 | 40 | 4 | 4 | 2 | 0 | 0 | 90 | 6 | 100 |
2017 | Evaluation | 63 | 21 | 8 | 7 | 0 | 0 | 0 | 84 | 7 | 14 |
2017 | Data sciences | 45 | 32 | 11 | 12 | 0 | 0 | 0 | 77 | 12 | 16 |
2017 | Policy | 49 | 33 | 4 | 6 | 6 | 1 | 0 | 83 | 12 | 67 |
2017 | Project management | 39 | 47 | 5 | 7 | 2 | 0 | 0 | 86 | 10 | 39 |
2017 | Other services to the public | 38 | 37 | 12 | 8 | 5 | 0 | 0 | 74 | 13 | 221 |
2017 | None of the above | 36 | 41 | 15 | 5 | 3 | 0 | 0 | 77 | 8 | 231 |
2014 | Client contact centre | 38 | 41 | 8 | 8 | 4 | 0 | 0 | 80 | 12 | 212 |
2014 | Health care practitioners | 42 | 39 | 8 | 7 | 4 | 0 | 0 | 81 | 11 | 115 |
2014 | Communications or public affairs | 66 | 20 | 5 | 6 | 3 | 0 | 0 | 86 | 9 | 62 |
2014 | Access to information and privacy | 65 | 32 | 1 | 0 | 1 | 0 | 0 | 97 | 1 | 35 |
2014 | Security | 45 | 25 | 7 | 23 | 0 | 0 | 0 | 70 | 23 | 13 |
2014 | Legal services | 52 | 34 | 8 | 3 | 3 | 0 | 0 | 86 | 6 | 53 |
2014 | Administration and operations | 41 | 34 | 12 | 8 | 5 | 0 | 1 | 75 | 13 | 392 |
2014 | Human resources | 36 | 39 | 8 | 13 | 3 | 0 | 1 | 76 | 16 | 95 |
2014 | Financial management | 32 | 47 | 10 | 8 | 4 | 0 | 0 | 78 | 12 | 72 |
2014 | Procurement | 38 | 48 | 2 | 12 | 0 | 0 | 0 | 86 | 12 | 10 |
2014 | Information management | 44 | 34 | 9 | 4 | 9 | 0 | 0 | 78 | 13 | 34 |
2014 | Information technology | 38 | 47 | 10 | 2 | 3 | 0 | 0 | 85 | 5 | 121 |
2014 | Internal audit | 64 | 26 | 0 | 10 | 0 | 0 | 0 | 90 | 10 | 11 |
2014 | Evaluation | 47 | 38 | 7 | 7 | 0 | 0 | 0 | 85 | 7 | 13 |
2014 | Other services to the public | 42 | 34 | 13 | 10 | 1 | 0 | 0 | 75 | 11 | 167 |
2014 | None of the above | 29 | 33 | 17 | 13 | 8 | 0 | 0 | 62 | 21 | 197 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 40 | 32 | 10 | 11 | 7 | 0 | 0 | 72 | 17 | 247 |
2019 | Health care practitioners | 38 | 32 | 14 | 8 | 8 | 0 | 0 | 70 | 16 | 199 |
2019 | Communications or public affairs | 37 | 34 | 20 | 3 | 4 | 2 | 0 | 72 | 7 | 63 |
2019 | Access to information and privacy | 73 | 18 | 3 | 3 | 3 | 0 | 0 | 91 | 6 | 30 |
2019 | Legal services | 45 | 31 | 10 | 12 | 2 | 0 | 0 | 77 | 14 | 51 |
2019 | Administration and operations | 39 | 32 | 13 | 8 | 8 | 0 | 0 | 71 | 16 | 503 |
2019 | Human resources | 43 | 35 | 12 | 5 | 4 | 0 | 0 | 79 | 9 | 113 |
2019 | Financial management | 34 | 41 | 8 | 11 | 6 | 0 | 0 | 76 | 17 | 77 |
2019 | Procurement | 34 | 33 | 26 | 0 | 8 | 0 | 0 | 67 | 8 | 12 |
2019 | Information management | 43 | 28 | 18 | 9 | 3 | 0 | 0 | 70 | 12 | 34 |
2019 | Information technology | 53 | 32 | 9 | 3 | 3 | 0 | 0 | 85 | 6 | 103 |
2019 | Internal audit | 55 | 45 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Evaluation | 47 | 30 | 23 | 0 | 0 | 0 | 0 | 77 | 0 | 11 |
2019 | Data sciences | 50 | 50 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 16 |
2019 | Policy | 34 | 29 | 18 | 17 | 2 | 0 | 0 | 63 | 19 | 60 |
2019 | Project management | 33 | 44 | 6 | 9 | 8 | 0 | 0 | 77 | 16 | 65 |
2019 | Other services to the public | 33 | 29 | 15 | 12 | 11 | 0 | 0 | 62 | 23 | 222 |
2019 | None of the above | 42 | 22 | 17 | 9 | 9 | 1 | 0 | 65 | 17 | 243 |
2018 | Client contact centre | 31 | 23 | 18 | 16 | 12 | 0 | 0 | 54 | 28 | 147 |
2018 | Health care practitioners | 28 | 31 | 19 | 11 | 11 | 1 | 0 | 60 | 22 | 142 |
2018 | Communications or public affairs | 22 | 28 | 19 | 19 | 10 | 2 | 0 | 51 | 30 | 42 |
2018 | Access to information and privacy | 64 | 31 | 0 | 5 | 0 | 0 | 0 | 95 | 5 | 25 |
2018 | Security | 60 | 17 | 15 | 8 | 0 | 0 | 0 | 77 | 8 | 11 |
2018 | Legal services | 38 | 32 | 11 | 11 | 7 | 0 | 0 | 71 | 18 | 59 |
2018 | Administration and operations | 34 | 32 | 18 | 9 | 8 | 0 | 0 | 65 | 17 | 380 |
2018 | Human resources | 34 | 28 | 19 | 16 | 3 | 0 | 0 | 61 | 20 | 69 |
2018 | Financial management | 27 | 38 | 16 | 13 | 6 | 0 | 0 | 65 | 19 | 50 |
2018 | Information management | 42 | 34 | 14 | 5 | 4 | 0 | 0 | 77 | 9 | 22 |
2018 | Information technology | 42 | 38 | 15 | 4 | 2 | 0 | 0 | 79 | 6 | 83 |
2018 | Evaluation | 24 | 34 | 26 | 16 | 0 | 0 | 0 | 58 | 16 | 12 |
2018 | Data sciences | 26 | 43 | 16 | 14 | 0 | 0 | 0 | 69 | 14 | 13 |
2018 | Policy | 28 | 27 | 19 | 17 | 9 | 0 | 0 | 54 | 26 | 44 |
2018 | Project management | 26 | 45 | 11 | 12 | 7 | 0 | 0 | 71 | 18 | 43 |
2018 | Other services to the public | 28 | 28 | 16 | 15 | 12 | 1 | 0 | 56 | 27 | 182 |
2018 | None of the above | 33 | 32 | 17 | 12 | 6 | 0 | 0 | 65 | 18 | 152 |
2017 | Client contact centre | 29 | 33 | 16 | 13 | 9 | 0 | 0 | 62 | 21 | 219 |
2017 | Health care practitioners | 30 | 31 | 17 | 12 | 9 | 1 | 0 | 61 | 22 | 165 |
2017 | Communications or public affairs | 34 | 35 | 13 | 15 | 3 | 0 | 0 | 69 | 18 | 63 |
2017 | Access to information and privacy | 66 | 19 | 7 | 8 | 0 | 0 | 0 | 85 | 8 | 30 |
2017 | Security | 37 | 18 | 16 | 9 | 20 | 0 | 0 | 55 | 29 | 10 |
2017 | Legal services | 34 | 37 | 17 | 6 | 6 | 0 | 0 | 70 | 13 | 45 |
2017 | Administration and operations | 31 | 33 | 17 | 11 | 7 | 0 | 0 | 65 | 18 | 484 |
2017 | Human resources | 36 | 38 | 9 | 10 | 5 | 1 | 0 | 75 | 16 | 91 |
2017 | Financial management | 41 | 32 | 16 | 6 | 5 | 0 | 0 | 73 | 11 | 63 |
2017 | Information management | 57 | 29 | 10 | 4 | 0 | 0 | 0 | 86 | 4 | 25 |
2017 | Information technology | 44 | 34 | 17 | 3 | 1 | 1 | 0 | 79 | 4 | 100 |
2017 | Evaluation | 43 | 27 | 7 | 7 | 16 | 0 | 0 | 70 | 23 | 14 |
2017 | Data sciences | 45 | 27 | 16 | 6 | 5 | 0 | 0 | 72 | 12 | 16 |
2017 | Policy | 37 | 31 | 13 | 12 | 6 | 1 | 0 | 69 | 18 | 67 |
2017 | Project management | 25 | 48 | 17 | 2 | 7 | 0 | 0 | 73 | 10 | 39 |
2017 | Other services to the public | 26 | 26 | 18 | 15 | 15 | 0 | 0 | 52 | 30 | 221 |
2017 | None of the above | 28 | 30 | 21 | 9 | 13 | 0 | 0 | 57 | 22 | 230 |
2014 | Client contact centre | 19 | 33 | 18 | 14 | 15 | 0 | 0 | 53 | 29 | 213 |
2014 | Health care practitioners | 21 | 26 | 14 | 18 | 20 | 0 | 0 | 47 | 38 | 116 |
2014 | Communications or public affairs | 7 | 20 | 47 | 13 | 12 | 0 | 0 | 28 | 25 | 62 |
2014 | Access to information and privacy | 80 | 17 | 1 | 0 | 1 | 0 | 0 | 97 | 1 | 35 |
2014 | Security | 7 | 54 | 9 | 15 | 16 | 0 | 0 | 61 | 30 | 13 |
2014 | Legal services | 22 | 51 | 9 | 10 | 7 | 1 | 0 | 74 | 17 | 53 |
2014 | Administration and operations | 22 | 30 | 18 | 14 | 15 | 1 | 0 | 52 | 30 | 393 |
2014 | Human resources | 21 | 31 | 19 | 9 | 20 | 0 | 0 | 52 | 29 | 95 |
2014 | Financial management | 21 | 30 | 27 | 14 | 8 | 0 | 0 | 52 | 22 | 72 |
2014 | Procurement | 26 | 24 | 26 | 24 | 0 | 0 | 0 | 50 | 24 | 10 |
2014 | Information management | 34 | 36 | 16 | 6 | 6 | 3 | 0 | 72 | 12 | 34 |
2014 | Information technology | 28 | 36 | 18 | 15 | 4 | 0 | 0 | 63 | 19 | 122 |
2014 | Internal audit | 27 | 35 | 9 | 19 | 10 | 0 | 0 | 62 | 29 | 11 |
2014 | Evaluation | 24 | 54 | 15 | 7 | 0 | 0 | 0 | 78 | 7 | 13 |
2014 | Other services to the public | 20 | 26 | 16 | 20 | 17 | 1 | 0 | 46 | 38 | 169 |
2014 | None of the above | 9 | 31 | 19 | 21 | 19 | 0 | 0 | 41 | 41 | 197 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 39 | 29 | 14 | 12 | 6 | 0 | 0 | 68 | 18 | 247 |
2019 | Health care practitioners | 36 | 34 | 12 | 10 | 8 | 0 | 0 | 70 | 18 | 198 |
2019 | Communications or public affairs | 31 | 50 | 10 | 6 | 2 | 2 | 0 | 82 | 7 | 62 |
2019 | Access to information and privacy | 69 | 18 | 3 | 9 | 0 | 0 | 0 | 87 | 9 | 30 |
2019 | Security | 49 | 32 | 20 | 0 | 0 | 0 | 0 | 80 | 0 | 10 |
2019 | Legal services | 45 | 33 | 8 | 12 | 2 | 0 | 0 | 78 | 14 | 51 |
2019 | Administration and operations | 37 | 34 | 14 | 9 | 6 | 0 | 0 | 71 | 15 | 499 |
2019 | Human resources | 43 | 36 | 8 | 10 | 3 | 0 | 0 | 78 | 13 | 112 |
2019 | Financial management | 32 | 45 | 7 | 9 | 7 | 0 | 0 | 77 | 15 | 78 |
2019 | Procurement | 26 | 41 | 26 | 8 | 0 | 0 | 0 | 67 | 8 | 12 |
2019 | Information management | 40 | 33 | 13 | 12 | 3 | 0 | 0 | 73 | 15 | 34 |
2019 | Information technology | 50 | 37 | 6 | 6 | 2 | 0 | 0 | 87 | 8 | 104 |
2019 | Internal audit | 55 | 45 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Evaluation | 40 | 30 | 0 | 7 | 23 | 0 | 0 | 70 | 30 | 11 |
2019 | Data sciences | 45 | 55 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 16 |
2019 | Policy | 31 | 40 | 11 | 15 | 3 | 0 | 0 | 71 | 18 | 60 |
2019 | Project management | 33 | 49 | 9 | 1 | 8 | 0 | 0 | 82 | 9 | 65 |
2019 | Other services to the public | 33 | 31 | 13 | 14 | 8 | 0 | 0 | 65 | 22 | 221 |
2019 | None of the above | 40 | 25 | 17 | 11 | 7 | 1 | 0 | 65 | 18 | 243 |
2018 | Client contact centre | 28 | 30 | 17 | 16 | 10 | 0 | 0 | 57 | 25 | 147 |
2018 | Health care practitioners | 27 | 39 | 14 | 8 | 12 | 1 | 0 | 66 | 19 | 142 |
2018 | Communications or public affairs | 22 | 30 | 23 | 17 | 5 | 2 | 0 | 54 | 22 | 42 |
2018 | Access to information and privacy | 65 | 21 | 4 | 10 | 0 | 0 | 0 | 86 | 10 | 23 |
2018 | Security | 60 | 17 | 15 | 8 | 0 | 0 | 0 | 77 | 8 | 11 |
2018 | Legal services | 39 | 41 | 8 | 7 | 5 | 0 | 0 | 80 | 12 | 58 |
2018 | Administration and operations | 31 | 36 | 19 | 9 | 5 | 0 | 0 | 67 | 14 | 374 |
2018 | Human resources | 28 | 38 | 20 | 14 | 1 | 0 | 0 | 65 | 15 | 72 |
2018 | Financial management | 30 | 40 | 15 | 12 | 4 | 0 | 0 | 69 | 16 | 50 |
2018 | Information management | 42 | 29 | 19 | 5 | 4 | 0 | 0 | 72 | 9 | 22 |
2018 | Information technology | 41 | 41 | 15 | 2 | 1 | 0 | 0 | 82 | 4 | 83 |
2018 | Evaluation | 24 | 42 | 18 | 16 | 0 | 0 | 0 | 66 | 16 | 12 |
2018 | Data sciences | 19 | 47 | 0 | 34 | 0 | 0 | 0 | 66 | 34 | 13 |
2018 | Policy | 21 | 38 | 19 | 15 | 7 | 0 | 0 | 59 | 22 | 44 |
2018 | Project management | 23 | 49 | 8 | 16 | 4 | 0 | 0 | 72 | 20 | 44 |
2018 | Other services to the public | 28 | 30 | 17 | 14 | 11 | 0 | 0 | 58 | 26 | 180 |
2018 | None of the above | 30 | 33 | 14 | 15 | 6 | 0 | 1 | 64 | 21 | 149 |
2017 | Client contact centre | 27 | 35 | 20 | 10 | 7 | 0 | 0 | 62 | 18 | 219 |
2017 | Health care practitioners | 25 | 37 | 20 | 11 | 7 | 0 | 0 | 62 | 18 | 165 |
2017 | Communications or public affairs | 39 | 33 | 12 | 13 | 3 | 0 | 0 | 72 | 16 | 63 |
2017 | Access to information and privacy | 69 | 23 | 3 | 5 | 0 | 0 | 0 | 92 | 5 | 30 |
2017 | Security | 37 | 34 | 0 | 9 | 20 | 0 | 0 | 71 | 29 | 10 |
2017 | Legal services | 33 | 45 | 11 | 4 | 6 | 0 | 0 | 78 | 11 | 45 |
2017 | Administration and operations | 31 | 35 | 16 | 13 | 6 | 0 | 0 | 66 | 19 | 486 |
2017 | Human resources | 32 | 44 | 11 | 8 | 5 | 0 | 0 | 75 | 13 | 91 |
2017 | Financial management | 38 | 38 | 8 | 13 | 3 | 0 | 0 | 76 | 16 | 63 |
2017 | Information management | 55 | 38 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 25 |
2017 | Information technology | 47 | 35 | 13 | 4 | 1 | 0 | 0 | 82 | 5 | 100 |
2017 | Evaluation | 43 | 27 | 7 | 7 | 16 | 0 | 0 | 70 | 23 | 14 |
2017 | Data sciences | 51 | 27 | 11 | 6 | 5 | 0 | 0 | 77 | 12 | 16 |
2017 | Policy | 36 | 38 | 10 | 9 | 7 | 0 | 0 | 73 | 16 | 67 |
2017 | Project management | 22 | 51 | 15 | 7 | 5 | 0 | 0 | 73 | 12 | 39 |
2017 | Other services to the public | 25 | 33 | 16 | 15 | 11 | 0 | 0 | 58 | 26 | 221 |
2017 | None of the above | 27 | 30 | 20 | 16 | 8 | 0 | 0 | 57 | 24 | 231 |
2014 | Client contact centre | 20 | 35 | 14 | 18 | 13 | 0 | 0 | 55 | 31 | 213 |
2014 | Health care practitioners | 21 | 27 | 12 | 17 | 23 | 0 | 0 | 48 | 40 | 116 |
2014 | Communications or public affairs | 7 | 19 | 51 | 13 | 9 | 0 | 0 | 26 | 22 | 62 |
2014 | Access to information and privacy | 80 | 15 | 4 | 1 | 0 | 0 | 0 | 95 | 1 | 35 |
2014 | Security | 7 | 54 | 9 | 15 | 16 | 0 | 0 | 61 | 30 | 13 |
2014 | Legal services | 26 | 41 | 13 | 17 | 3 | 0 | 0 | 67 | 20 | 53 |
2014 | Administration and operations | 23 | 31 | 18 | 14 | 14 | 0 | 0 | 54 | 28 | 393 |
2014 | Human resources | 19 | 31 | 20 | 12 | 17 | 0 | 0 | 50 | 29 | 95 |
2014 | Financial management | 28 | 27 | 23 | 14 | 8 | 0 | 0 | 55 | 22 | 72 |
2014 | Procurement | 14 | 36 | 38 | 12 | 0 | 0 | 0 | 50 | 12 | 10 |
2014 | Information management | 33 | 40 | 10 | 8 | 8 | 0 | 0 | 74 | 16 | 34 |
2014 | Information technology | 25 | 41 | 16 | 16 | 2 | 0 | 0 | 66 | 18 | 122 |
2014 | Internal audit | 27 | 35 | 9 | 29 | 0 | 0 | 0 | 62 | 29 | 11 |
2014 | Evaluation | 24 | 45 | 23 | 7 | 0 | 0 | 0 | 69 | 7 | 13 |
2014 | Other services to the public | 18 | 27 | 17 | 21 | 17 | 0 | 0 | 45 | 39 | 169 |
2014 | None of the above | 10 | 31 | 18 | 24 | 18 | 0 | 0 | 41 | 42 | 197 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 34 | 19 | 17 | 13 | 13 | 4 | 0 | 55 | 28 | 249 |
2019 | Health care practitioners | 39 | 22 | 18 | 13 | 5 | 2 | 0 | 62 | 19 | 199 |
2019 | Communications or public affairs | 35 | 21 | 17 | 14 | 6 | 7 | 0 | 60 | 22 | 62 |
2019 | Access to information and privacy | 55 | 20 | 18 | 7 | 0 | 0 | 0 | 75 | 7 | 29 |
2019 | Security | 61 | 20 | 0 | 20 | 0 | 0 | 0 | 80 | 20 | 10 |
2019 | Legal services | 49 | 18 | 16 | 4 | 14 | 0 | 0 | 66 | 18 | 51 |
2019 | Administration and operations | 35 | 24 | 18 | 12 | 9 | 2 | 0 | 60 | 21 | 506 |
2019 | Human resources | 36 | 23 | 15 | 9 | 8 | 6 | 2 | 65 | 18 | 114 |
2019 | Financial management | 34 | 26 | 13 | 15 | 11 | 1 | 0 | 61 | 27 | 78 |
2019 | Procurement | 26 | 33 | 26 | 8 | 8 | 0 | 0 | 59 | 15 | 12 |
2019 | Information management | 39 | 19 | 24 | 11 | 6 | 0 | 0 | 58 | 17 | 34 |
2019 | Information technology | 41 | 27 | 19 | 8 | 4 | 1 | 0 | 69 | 12 | 104 |
2019 | Internal audit | 41 | 40 | 10 | 0 | 0 | 9 | 0 | 89 | 0 | 10 |
2019 | Evaluation | 47 | 22 | 31 | 0 | 0 | 0 | 0 | 69 | 0 | 11 |
2019 | Data sciences | 46 | 40 | 10 | 0 | 5 | 0 | 0 | 86 | 5 | 16 |
2019 | Policy | 23 | 25 | 30 | 14 | 3 | 5 | 0 | 50 | 19 | 59 |
2019 | Project management | 34 | 27 | 18 | 10 | 9 | 2 | 0 | 62 | 19 | 65 |
2019 | Other services to the public | 31 | 22 | 19 | 12 | 13 | 2 | 1 | 55 | 26 | 219 |
2019 | None of the above | 34 | 19 | 17 | 14 | 11 | 3 | 1 | 55 | 27 | 243 |
2018 | Client contact centre | 29 | 21 | 20 | 13 | 15 | 3 | 0 | 51 | 29 | 147 |
2018 | Health care practitioners | 29 | 22 | 19 | 15 | 14 | 1 | 0 | 52 | 29 | 142 |
2018 | Communications or public affairs | 20 | 9 | 29 | 21 | 12 | 9 | 0 | 32 | 36 | 42 |
2018 | Access to information and privacy | 67 | 20 | 8 | 5 | 0 | 0 | 0 | 87 | 5 | 25 |
2018 | Security | 34 | 43 | 0 | 8 | 15 | 0 | 0 | 77 | 23 | 11 |
2018 | Legal services | 36 | 27 | 16 | 10 | 11 | 0 | 0 | 63 | 21 | 59 |
2018 | Administration and operations | 28 | 26 | 19 | 11 | 10 | 6 | 0 | 57 | 23 | 379 |
2018 | Human resources | 21 | 33 | 21 | 21 | 3 | 1 | 0 | 54 | 24 | 72 |
2018 | Financial management | 30 | 20 | 27 | 16 | 4 | 2 | 2 | 51 | 21 | 50 |
2018 | Information management | 32 | 23 | 22 | 18 | 0 | 5 | 0 | 58 | 19 | 22 |
2018 | Information technology | 38 | 37 | 13 | 8 | 1 | 2 | 0 | 77 | 10 | 83 |
2018 | Evaluation | 18 | 40 | 26 | 8 | 0 | 8 | 0 | 63 | 9 | 12 |
2018 | Data sciences | 7 | 29 | 43 | 14 | 0 | 7 | 0 | 39 | 15 | 13 |
2018 | Policy | 18 | 29 | 21 | 23 | 6 | 2 | 0 | 48 | 30 | 44 |
2018 | Project management | 25 | 29 | 17 | 23 | 6 | 0 | 0 | 54 | 29 | 44 |
2018 | Other services to the public | 29 | 20 | 19 | 16 | 15 | 1 | 0 | 50 | 31 | 182 |
2018 | None of the above | 32 | 21 | 17 | 18 | 9 | 3 | 1 | 54 | 28 | 152 |
2017 | Client contact centre | 26 | 23 | 19 | 14 | 11 | 5 | 1 | 53 | 27 | 219 |
2017 | Health care practitioners | 28 | 22 | 19 | 14 | 14 | 3 | 0 | 52 | 28 | 165 |
2017 | Communications or public affairs | 34 | 23 | 19 | 13 | 6 | 4 | 0 | 60 | 20 | 63 |
2017 | Access to information and privacy | 60 | 20 | 0 | 12 | 5 | 3 | 0 | 82 | 18 | 30 |
2017 | Legal services | 35 | 15 | 16 | 19 | 16 | 0 | 0 | 50 | 34 | 45 |
2017 | Administration and operations | 31 | 26 | 16 | 14 | 10 | 4 | 0 | 59 | 24 | 486 |
2017 | Human resources | 30 | 25 | 22 | 11 | 7 | 5 | 0 | 58 | 19 | 91 |
2017 | Financial management | 40 | 24 | 20 | 9 | 3 | 0 | 2 | 66 | 13 | 63 |
2017 | Information management | 34 | 30 | 20 | 11 | 6 | 0 | 0 | 64 | 16 | 25 |
2017 | Information technology | 41 | 38 | 11 | 7 | 2 | 1 | 0 | 80 | 9 | 99 |
2017 | Evaluation | 43 | 7 | 21 | 7 | 16 | 7 | 0 | 53 | 25 | 14 |
2017 | Data sciences | 40 | 27 | 12 | 11 | 11 | 0 | 0 | 66 | 22 | 16 |
2017 | Policy | 39 | 28 | 6 | 14 | 7 | 6 | 0 | 71 | 23 | 67 |
2017 | Project management | 25 | 29 | 12 | 17 | 14 | 2 | 0 | 56 | 32 | 39 |
2017 | Other services to the public | 25 | 19 | 23 | 14 | 15 | 4 | 0 | 46 | 30 | 221 |
2017 | None of the above | 28 | 20 | 20 | 15 | 11 | 6 | 0 | 51 | 28 | 231 |
2014 | Client contact centre | 23 | 22 | 17 | 16 | 15 | 6 | 1 | 48 | 33 | 213 |
2014 | Health care practitioners | 31 | 14 | 18 | 9 | 18 | 10 | 0 | 49 | 31 | 116 |
2014 | Communications or public affairs | 10 | 51 | 2 | 13 | 12 | 2 | 10 | 70 | 28 | 62 |
2014 | Access to information and privacy | 53 | 9 | 34 | 3 | 0 | 1 | 0 | 63 | 3 | 35 |
2014 | Security | 7 | 48 | 15 | 22 | 9 | 0 | 0 | 55 | 30 | 13 |
2014 | Legal services | 29 | 31 | 14 | 11 | 13 | 2 | 0 | 61 | 25 | 53 |
2014 | Administration and operations | 25 | 20 | 22 | 15 | 12 | 4 | 2 | 49 | 28 | 393 |
2014 | Human resources | 20 | 23 | 16 | 19 | 20 | 2 | 0 | 44 | 40 | 95 |
2014 | Financial management | 25 | 26 | 21 | 14 | 11 | 1 | 0 | 53 | 26 | 72 |
2014 | Procurement | 48 | 12 | 26 | 12 | 0 | 2 | 0 | 61 | 12 | 10 |
2014 | Information management | 40 | 29 | 12 | 8 | 8 | 2 | 0 | 71 | 17 | 34 |
2014 | Information technology | 28 | 33 | 17 | 9 | 4 | 6 | 1 | 66 | 15 | 122 |
2014 | Internal audit | 53 | 9 | 9 | 9 | 21 | 0 | 0 | 62 | 29 | 11 |
2014 | Evaluation | 9 | 30 | 45 | 16 | 0 | 0 | 0 | 39 | 16 | 13 |
2014 | Other services to the public | 20 | 22 | 21 | 19 | 12 | 7 | 0 | 45 | 33 | 169 |
2014 | None of the above | 19 | 18 | 23 | 17 | 12 | 9 | 2 | 42 | 33 | 197 |
Leadership
Immediate supervisor
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 46 | 26 | 13 | 3 | 5 | 1 | 6 | 78 | 9 | 250 |
2019 | Health care practitioners | 43 | 33 | 16 | 1 | 3 | 1 | 3 | 79 | 4 | 200 |
2019 | Communications or public affairs | 56 | 24 | 10 | 0 | 3 | 0 | 7 | 86 | 3 | 63 |
2019 | Access to information and privacy | 65 | 28 | 0 | 4 | 4 | 0 | 0 | 93 | 7 | 30 |
2019 | Security | 49 | 22 | 20 | 10 | 0 | 0 | 0 | 71 | 10 | 10 |
2019 | Legal services | 41 | 16 | 20 | 6 | 2 | 0 | 14 | 67 | 9 | 50 |
2019 | Administration and operations | 47 | 21 | 18 | 7 | 4 | 1 | 3 | 71 | 11 | 505 |
2019 | Human resources | 59 | 21 | 14 | 2 | 2 | 1 | 2 | 83 | 3 | 115 |
2019 | Financial management | 46 | 24 | 17 | 9 | 4 | 0 | 1 | 70 | 13 | 77 |
2019 | Procurement | 49 | 43 | 0 | 0 | 8 | 0 | 0 | 92 | 8 | 11 |
2019 | Information management | 39 | 11 | 27 | 3 | 9 | 0 | 11 | 57 | 13 | 34 |
2019 | Information technology | 56 | 30 | 11 | 1 | 1 | 0 | 1 | 87 | 2 | 105 |
2019 | Evaluation | 70 | 0 | 7 | 23 | 0 | 0 | 0 | 70 | 23 | 11 |
2019 | Data sciences | 65 | 15 | 5 | 0 | 0 | 14 | 0 | 94 | 0 | 16 |
2019 | Policy | 58 | 26 | 13 | 3 | 0 | 0 | 0 | 84 | 3 | 59 |
2019 | Project management | 54 | 31 | 7 | 6 | 1 | 0 | 0 | 85 | 7 | 65 |
2019 | Other services to the public | 51 | 24 | 11 | 7 | 3 | 0 | 4 | 79 | 10 | 222 |
2019 | None of the above | 47 | 21 | 16 | 4 | 5 | 2 | 4 | 72 | 10 | 244 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 56 | 24 | 10 | 4 | 3 | 1 | 1 | 82 | 8 | 249 |
2019 | Health care practitioners | 50 | 30 | 8 | 6 | 4 | 1 | 1 | 81 | 10 | 200 |
2019 | Communications or public affairs | 57 | 26 | 9 | 0 | 6 | 0 | 3 | 85 | 6 | 63 |
2019 | Access to information and privacy | 69 | 16 | 3 | 8 | 4 | 0 | 0 | 85 | 11 | 30 |
2019 | Security | 49 | 41 | 10 | 0 | 0 | 0 | 0 | 90 | 0 | 10 |
2019 | Legal services | 53 | 22 | 8 | 8 | 8 | 0 | 2 | 76 | 16 | 51 |
2019 | Administration and operations | 50 | 26 | 10 | 7 | 4 | 3 | 1 | 79 | 11 | 502 |
2019 | Human resources | 58 | 25 | 11 | 2 | 1 | 3 | 0 | 86 | 3 | 115 |
2019 | Financial management | 54 | 28 | 4 | 6 | 7 | 1 | 0 | 83 | 13 | 77 |
2019 | Procurement | 49 | 43 | 0 | 0 | 8 | 0 | 0 | 92 | 8 | 11 |
2019 | Information management | 49 | 25 | 15 | 6 | 5 | 0 | 0 | 75 | 11 | 34 |
2019 | Information technology | 57 | 26 | 9 | 3 | 2 | 2 | 1 | 86 | 5 | 105 |
2019 | Internal audit | 90 | 10 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Evaluation | 57 | 36 | 0 | 0 | 7 | 0 | 0 | 93 | 7 | 11 |
2019 | Data sciences | 89 | 11 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 16 |
2019 | Policy | 54 | 25 | 8 | 6 | 3 | 3 | 0 | 82 | 10 | 59 |
2019 | Project management | 45 | 25 | 18 | 9 | 1 | 1 | 0 | 71 | 11 | 65 |
2019 | Other services to the public | 56 | 18 | 12 | 9 | 4 | 1 | 1 | 75 | 13 | 221 |
2019 | None of the above | 47 | 27 | 12 | 7 | 5 | 2 | 1 | 76 | 12 | 241 |
2018 | Client contact centre | 38 | 29 | 15 | 11 | 5 | 1 | 1 | 69 | 16 | 146 |
2018 | Health care practitioners | 41 | 32 | 16 | 3 | 8 | 0 | 0 | 73 | 11 | 142 |
2018 | Communications or public affairs | 42 | 27 | 7 | 9 | 15 | 0 | 0 | 69 | 24 | 42 |
2018 | Access to information and privacy | 53 | 27 | 13 | 0 | 3 | 0 | 3 | 83 | 4 | 26 |
2018 | Security | 43 | 49 | 0 | 8 | 0 | 0 | 0 | 92 | 8 | 11 |
2018 | Legal services | 54 | 27 | 8 | 5 | 7 | 0 | 0 | 81 | 11 | 59 |
2018 | Administration and operations | 44 | 30 | 13 | 5 | 7 | 1 | 1 | 75 | 12 | 374 |
2018 | Human resources | 47 | 27 | 15 | 9 | 1 | 0 | 0 | 74 | 10 | 72 |
2018 | Financial management | 51 | 18 | 15 | 10 | 6 | 0 | 0 | 69 | 16 | 50 |
2018 | Information management | 33 | 39 | 19 | 4 | 4 | 0 | 0 | 72 | 8 | 22 |
2018 | Information technology | 46 | 34 | 12 | 2 | 4 | 2 | 0 | 82 | 6 | 83 |
2018 | Evaluation | 40 | 34 | 26 | 0 | 0 | 0 | 0 | 74 | 0 | 12 |
2018 | Data sciences | 12 | 55 | 19 | 0 | 7 | 7 | 0 | 72 | 8 | 13 |
2018 | Policy | 38 | 46 | 5 | 3 | 5 | 2 | 0 | 87 | 8 | 42 |
2018 | Project management | 41 | 24 | 24 | 7 | 4 | 0 | 0 | 65 | 11 | 42 |
2018 | Other services to the public | 42 | 27 | 14 | 8 | 6 | 2 | 1 | 71 | 14 | 181 |
2018 | None of the above | 47 | 26 | 11 | 8 | 5 | 2 | 0 | 75 | 13 | 152 |
2017 | Client contact centre | 43 | 30 | 13 | 9 | 4 | 1 | 1 | 74 | 13 | 219 |
2017 | Health care practitioners | 43 | 28 | 10 | 10 | 6 | 2 | 0 | 73 | 17 | 165 |
2017 | Communications or public affairs | 66 | 24 | 3 | 2 | 3 | 2 | 1 | 92 | 5 | 63 |
2017 | Access to information and privacy | 80 | 16 | 0 | 0 | 0 | 0 | 3 | 100 | 0 | 30 |
2017 | Security | 46 | 9 | 9 | 25 | 10 | 0 | 0 | 55 | 35 | 10 |
2017 | Legal services | 44 | 33 | 8 | 7 | 9 | 0 | 0 | 76 | 15 | 45 |
2017 | Administration and operations | 45 | 29 | 10 | 6 | 7 | 2 | 1 | 77 | 13 | 486 |
2017 | Human resources | 46 | 33 | 7 | 6 | 1 | 5 | 0 | 84 | 8 | 90 |
2017 | Financial management | 56 | 24 | 6 | 9 | 5 | 0 | 0 | 80 | 14 | 63 |
2017 | Information management | 65 | 31 | 3 | 0 | 0 | 0 | 0 | 97 | 0 | 25 |
2017 | Information technology | 49 | 34 | 12 | 4 | 0 | 1 | 0 | 84 | 4 | 100 |
2017 | Evaluation | 43 | 28 | 15 | 7 | 0 | 7 | 0 | 76 | 8 | 14 |
2017 | Data sciences | 45 | 27 | 17 | 11 | 0 | 0 | 0 | 72 | 11 | 16 |
2017 | Policy | 60 | 22 | 9 | 6 | 3 | 0 | 0 | 83 | 9 | 67 |
2017 | Project management | 46 | 25 | 10 | 7 | 10 | 3 | 0 | 72 | 17 | 39 |
2017 | Other services to the public | 45 | 21 | 13 | 12 | 7 | 2 | 0 | 68 | 19 | 220 |
2017 | None of the above | 36 | 32 | 13 | 8 | 7 | 2 | 1 | 71 | 15 | 232 |
2014 | Client contact centre | 49 | 28 | 9 | 6 | 6 | 1 | 0 | 79 | 12 | 213 |
2014 | Health care practitioners | 50 | 22 | 16 | 3 | 9 | 0 | 0 | 72 | 12 | 116 |
2014 | Communications or public affairs | 70 | 16 | 8 | 3 | 3 | 0 | 0 | 85 | 7 | 62 |
2014 | Access to information and privacy | 83 | 10 | 6 | 2 | 0 | 0 | 0 | 93 | 2 | 35 |
2014 | Security | 22 | 29 | 10 | 23 | 9 | 7 | 0 | 55 | 34 | 13 |
2014 | Legal services | 54 | 23 | 8 | 8 | 3 | 3 | 0 | 79 | 12 | 53 |
2014 | Administration and operations | 50 | 26 | 12 | 5 | 5 | 2 | 1 | 78 | 10 | 392 |
2014 | Human resources | 51 | 19 | 4 | 9 | 14 | 2 | 1 | 72 | 23 | 95 |
2014 | Financial management | 39 | 30 | 4 | 8 | 6 | 4 | 8 | 78 | 17 | 72 |
2014 | Procurement | 50 | 26 | 12 | 12 | 0 | 0 | 0 | 76 | 12 | 10 |
2014 | Information management | 45 | 46 | 6 | 0 | 3 | 0 | 0 | 92 | 3 | 34 |
2014 | Information technology | 52 | 30 | 11 | 5 | 2 | 1 | 1 | 83 | 6 | 122 |
2014 | Internal audit | 47 | 35 | 10 | 9 | 0 | 0 | 0 | 81 | 9 | 11 |
2014 | Evaluation | 56 | 22 | 15 | 0 | 0 | 7 | 0 | 84 | 0 | 13 |
2014 | Other services to the public | 44 | 20 | 10 | 11 | 8 | 3 | 3 | 68 | 21 | 168 |
2014 | None of the above | 36 | 33 | 10 | 7 | 9 | 2 | 4 | 73 | 17 | 197 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 52 | 29 | 7 | 5 | 6 | 1 | 0 | 82 | 11 | 246 |
2019 | Health care practitioners | 46 | 31 | 11 | 8 | 3 | 0 | 1 | 77 | 12 | 199 |
2019 | Communications or public affairs | 47 | 35 | 6 | 4 | 4 | 0 | 3 | 85 | 9 | 63 |
2019 | Access to information and privacy | 65 | 20 | 3 | 8 | 4 | 0 | 0 | 85 | 11 | 30 |
2019 | Security | 29 | 51 | 10 | 0 | 10 | 0 | 0 | 80 | 10 | 10 |
2019 | Legal services | 45 | 22 | 14 | 12 | 8 | 0 | 0 | 66 | 20 | 51 |
2019 | Administration and operations | 44 | 26 | 11 | 10 | 6 | 1 | 1 | 72 | 17 | 500 |
2019 | Human resources | 55 | 30 | 7 | 5 | 4 | 0 | 0 | 85 | 8 | 113 |
2019 | Financial management | 43 | 27 | 7 | 16 | 7 | 0 | 0 | 70 | 23 | 78 |
2019 | Procurement | 49 | 27 | 0 | 8 | 17 | 0 | 0 | 75 | 25 | 11 |
2019 | Information management | 52 | 17 | 15 | 8 | 6 | 3 | 0 | 71 | 14 | 34 |
2019 | Information technology | 49 | 32 | 11 | 7 | 2 | 0 | 0 | 81 | 8 | 104 |
2019 | Internal audit | 81 | 19 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Evaluation | 40 | 23 | 7 | 23 | 7 | 0 | 0 | 63 | 30 | 11 |
2019 | Data sciences | 70 | 25 | 0 | 0 | 0 | 0 | 5 | 100 | 0 | 16 |
2019 | Policy | 49 | 29 | 6 | 9 | 6 | 0 | 0 | 78 | 16 | 60 |
2019 | Project management | 35 | 31 | 15 | 14 | 6 | 0 | 0 | 65 | 19 | 65 |
2019 | Other services to the public | 46 | 30 | 11 | 9 | 3 | 0 | 0 | 77 | 13 | 219 |
2019 | None of the above | 43 | 28 | 11 | 11 | 6 | 0 | 1 | 71 | 18 | 243 |
2018 | Client contact centre | 38 | 25 | 11 | 15 | 9 | 1 | 0 | 64 | 25 | 147 |
2018 | Health care practitioners | 43 | 31 | 12 | 5 | 10 | 0 | 0 | 73 | 15 | 143 |
2018 | Communications or public affairs | 39 | 31 | 10 | 15 | 5 | 0 | 0 | 71 | 19 | 41 |
2018 | Access to information and privacy | 46 | 34 | 8 | 7 | 5 | 0 | 0 | 80 | 12 | 26 |
2018 | Security | 52 | 26 | 15 | 8 | 0 | 0 | 0 | 77 | 8 | 11 |
2018 | Legal services | 53 | 28 | 3 | 11 | 5 | 0 | 0 | 80 | 16 | 59 |
2018 | Administration and operations | 39 | 31 | 12 | 9 | 9 | 0 | 0 | 70 | 18 | 374 |
2018 | Human resources | 44 | 29 | 11 | 11 | 6 | 0 | 0 | 73 | 16 | 72 |
2018 | Financial management | 44 | 26 | 10 | 12 | 8 | 0 | 0 | 71 | 19 | 50 |
2018 | Information management | 35 | 24 | 10 | 16 | 16 | 0 | 0 | 59 | 31 | 21 |
2018 | Information technology | 46 | 37 | 8 | 4 | 1 | 1 | 2 | 86 | 5 | 82 |
2018 | Evaluation | 48 | 44 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 12 |
2018 | Data sciences | 19 | 38 | 29 | 7 | 7 | 0 | 0 | 57 | 14 | 13 |
2018 | Policy | 37 | 45 | 1 | 7 | 8 | 2 | 0 | 83 | 15 | 42 |
2018 | Project management | 31 | 29 | 14 | 21 | 4 | 0 | 0 | 60 | 26 | 42 |
2018 | Other services to the public | 38 | 27 | 16 | 10 | 7 | 1 | 1 | 66 | 18 | 181 |
2018 | None of the above | 39 | 26 | 15 | 13 | 6 | 1 | 0 | 66 | 19 | 151 |
2017 | Client contact centre | 43 | 31 | 11 | 11 | 4 | 0 | 0 | 74 | 15 | 219 |
2017 | Health care practitioners | 39 | 35 | 11 | 7 | 7 | 0 | 1 | 75 | 14 | 165 |
2017 | Communications or public affairs | 58 | 24 | 10 | 4 | 3 | 0 | 0 | 83 | 7 | 63 |
2017 | Access to information and privacy | 77 | 19 | 3 | 0 | 0 | 0 | 0 | 97 | 0 | 30 |
2017 | Security | 55 | 9 | 16 | 9 | 10 | 0 | 0 | 65 | 20 | 10 |
2017 | Legal services | 38 | 34 | 4 | 11 | 11 | 2 | 0 | 73 | 23 | 44 |
2017 | Administration and operations | 39 | 32 | 9 | 11 | 8 | 1 | 0 | 72 | 19 | 486 |
2017 | Human resources | 43 | 39 | 5 | 9 | 1 | 1 | 2 | 84 | 10 | 90 |
2017 | Financial management | 48 | 35 | 3 | 8 | 6 | 0 | 0 | 83 | 14 | 63 |
2017 | Information management | 69 | 27 | 0 | 3 | 0 | 0 | 0 | 97 | 3 | 25 |
2017 | Information technology | 48 | 35 | 10 | 6 | 1 | 0 | 0 | 83 | 7 | 100 |
2017 | Evaluation | 43 | 20 | 15 | 7 | 8 | 7 | 0 | 67 | 17 | 14 |
2017 | Data sciences | 45 | 27 | 12 | 16 | 0 | 0 | 0 | 72 | 16 | 16 |
2017 | Policy | 55 | 29 | 4 | 7 | 3 | 1 | 0 | 85 | 11 | 67 |
2017 | Project management | 46 | 25 | 15 | 7 | 7 | 0 | 0 | 71 | 14 | 39 |
2017 | Other services to the public | 36 | 26 | 12 | 14 | 12 | 0 | 0 | 62 | 26 | 220 |
2017 | None of the above | 34 | 36 | 11 | 9 | 10 | 0 | 1 | 70 | 19 | 230 |
2014 | Client contact centre | 43 | 32 | 10 | 11 | 5 | 0 | 0 | 75 | 15 | 213 |
2014 | Health care practitioners | 46 | 21 | 12 | 12 | 9 | 0 | 0 | 67 | 20 | 116 |
2014 | Communications or public affairs | 58 | 29 | 4 | 8 | 1 | 0 | 0 | 87 | 9 | 62 |
2014 | Access to information and privacy | 82 | 13 | 4 | 1 | 0 | 0 | 0 | 94 | 1 | 35 |
2014 | Security | 22 | 44 | 10 | 16 | 9 | 0 | 0 | 66 | 24 | 13 |
2014 | Legal services | 43 | 31 | 6 | 13 | 3 | 3 | 0 | 77 | 17 | 53 |
2014 | Administration and operations | 45 | 30 | 10 | 7 | 7 | 0 | 0 | 76 | 14 | 393 |
2014 | Human resources | 49 | 18 | 9 | 8 | 15 | 1 | 0 | 67 | 24 | 95 |
2014 | Financial management | 39 | 26 | 17 | 7 | 11 | 0 | 0 | 65 | 18 | 72 |
2014 | Procurement | 50 | 38 | 12 | 0 | 0 | 0 | 0 | 88 | 0 | 10 |
2014 | Information management | 55 | 24 | 17 | 2 | 3 | 0 | 0 | 79 | 4 | 34 |
2014 | Information technology | 44 | 33 | 9 | 10 | 4 | 0 | 0 | 77 | 14 | 122 |
2014 | Internal audit | 47 | 35 | 0 | 19 | 0 | 0 | 0 | 81 | 19 | 11 |
2014 | Evaluation | 47 | 38 | 7 | 0 | 0 | 7 | 0 | 92 | 0 | 13 |
2014 | Other services to the public | 40 | 24 | 10 | 13 | 9 | 0 | 3 | 66 | 24 | 169 |
2014 | None of the above | 38 | 32 | 11 | 9 | 9 | 0 | 0 | 71 | 19 | 197 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 57 | 25 | 8 | 6 | 4 | 0 | 0 | 82 | 10 | 249 |
2019 | Health care practitioners | 53 | 31 | 8 | 2 | 5 | 1 | 0 | 85 | 7 | 199 |
2019 | Communications or public affairs | 47 | 36 | 3 | 9 | 4 | 0 | 2 | 84 | 13 | 63 |
2019 | Access to information and privacy | 66 | 21 | 2 | 7 | 4 | 0 | 0 | 88 | 10 | 30 |
2019 | Legal services | 50 | 26 | 8 | 12 | 4 | 0 | 0 | 76 | 16 | 50 |
2019 | Administration and operations | 52 | 26 | 10 | 6 | 5 | 0 | 0 | 78 | 12 | 506 |
2019 | Human resources | 64 | 21 | 8 | 6 | 2 | 0 | 0 | 84 | 8 | 115 |
2019 | Financial management | 49 | 35 | 5 | 5 | 6 | 0 | 0 | 84 | 11 | 78 |
2019 | Procurement | 53 | 30 | 0 | 9 | 8 | 0 | 0 | 83 | 17 | 12 |
2019 | Information management | 61 | 26 | 0 | 6 | 8 | 0 | 0 | 86 | 14 | 34 |
2019 | Information technology | 58 | 30 | 7 | 4 | 2 | 0 | 0 | 88 | 5 | 105 |
2019 | Internal audit | 73 | 27 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2019 | Evaluation | 50 | 20 | 0 | 23 | 7 | 0 | 0 | 70 | 30 | 11 |
2019 | Data sciences | 100 | 0 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 16 |
2019 | Policy | 50 | 33 | 5 | 8 | 5 | 0 | 0 | 82 | 13 | 59 |
2019 | Project management | 44 | 30 | 7 | 17 | 0 | 0 | 2 | 76 | 17 | 64 |
2019 | Other services to the public | 55 | 21 | 9 | 9 | 6 | 0 | 0 | 76 | 15 | 221 |
2019 | None of the above | 51 | 24 | 8 | 9 | 7 | 0 | 0 | 76 | 16 | 244 |
2018 | Client contact centre | 41 | 26 | 12 | 12 | 9 | 0 | 0 | 67 | 21 | 148 |
2018 | Health care practitioners | 43 | 27 | 12 | 6 | 12 | 0 | 0 | 70 | 18 | 143 |
2018 | Communications or public affairs | 48 | 17 | 9 | 19 | 7 | 0 | 0 | 64 | 26 | 42 |
2018 | Access to information and privacy | 54 | 23 | 12 | 0 | 12 | 0 | 0 | 77 | 12 | 26 |
2018 | Security | 60 | 17 | 15 | 0 | 8 | 0 | 0 | 77 | 8 | 11 |
2018 | Legal services | 61 | 14 | 7 | 13 | 7 | 0 | 0 | 74 | 19 | 59 |
2018 | Administration and operations | 43 | 30 | 11 | 9 | 7 | 0 | 0 | 73 | 16 | 373 |
2018 | Human resources | 50 | 20 | 14 | 13 | 4 | 0 | 0 | 69 | 17 | 72 |
2018 | Financial management | 46 | 25 | 15 | 6 | 8 | 0 | 0 | 71 | 14 | 50 |
2018 | Information management | 47 | 25 | 18 | 5 | 4 | 0 | 0 | 73 | 10 | 22 |
2018 | Information technology | 50 | 32 | 11 | 4 | 4 | 1 | 0 | 82 | 7 | 84 |
2018 | Evaluation | 32 | 50 | 10 | 8 | 0 | 0 | 0 | 82 | 8 | 12 |
2018 | Data sciences | 12 | 36 | 26 | 26 | 0 | 0 | 0 | 48 | 26 | 13 |
2018 | Policy | 47 | 30 | 8 | 10 | 5 | 0 | 0 | 77 | 15 | 43 |
2018 | Project management | 45 | 28 | 9 | 12 | 6 | 0 | 0 | 73 | 18 | 43 |
2018 | Other services to the public | 46 | 21 | 13 | 9 | 10 | 1 | 1 | 68 | 19 | 181 |
2018 | None of the above | 47 | 23 | 9 | 15 | 4 | 0 | 1 | 71 | 20 | 153 |
2017 | Client contact centre | 47 | 28 | 11 | 9 | 4 | 0 | 0 | 75 | 13 | 217 |
2017 | Health care practitioners | 45 | 24 | 10 | 10 | 10 | 1 | 0 | 70 | 20 | 165 |
2017 | Communications or public affairs | 74 | 16 | 3 | 3 | 4 | 0 | 0 | 90 | 7 | 63 |
2017 | Access to information and privacy | 87 | 13 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 30 |
2017 | Security | 55 | 0 | 16 | 9 | 20 | 0 | 0 | 55 | 29 | 10 |
2017 | Legal services | 57 | 18 | 9 | 9 | 9 | 0 | 0 | 74 | 17 | 45 |
2017 | Administration and operations | 49 | 26 | 9 | 8 | 7 | 0 | 0 | 76 | 15 | 483 |
2017 | Human resources | 58 | 25 | 7 | 9 | 0 | 1 | 0 | 84 | 9 | 91 |
2017 | Financial management | 58 | 24 | 5 | 6 | 7 | 0 | 0 | 82 | 13 | 61 |
2017 | Information management | 80 | 17 | 3 | 0 | 0 | 0 | 0 | 97 | 0 | 25 |
2017 | Information technology | 64 | 19 | 9 | 7 | 1 | 0 | 0 | 83 | 8 | 100 |
2017 | Evaluation | 64 | 13 | 14 | 8 | 0 | 0 | 0 | 78 | 8 | 14 |
2017 | Data sciences | 45 | 33 | 11 | 11 | 0 | 0 | 0 | 78 | 11 | 16 |
2017 | Policy | 54 | 28 | 7 | 8 | 3 | 0 | 0 | 82 | 10 | 67 |
2017 | Project management | 48 | 32 | 7 | 5 | 7 | 0 | 0 | 81 | 12 | 39 |
2017 | Other services to the public | 44 | 25 | 7 | 10 | 13 | 0 | 0 | 69 | 24 | 219 |
2017 | None of the above | 43 | 29 | 13 | 8 | 7 | 0 | 1 | 72 | 15 | 231 |
2014 | Client contact centre | 53 | 25 | 9 | 7 | 7 | 0 | 0 | 78 | 14 | 213 |
2014 | Health care practitioners | 52 | 18 | 12 | 11 | 7 | 0 | 0 | 70 | 18 | 116 |
2014 | Communications or public affairs | 67 | 17 | 7 | 4 | 5 | 0 | 0 | 84 | 9 | 62 |
2014 | Access to information and privacy | 87 | 10 | 3 | 0 | 0 | 0 | 0 | 97 | 0 | 35 |
2014 | Security | 22 | 36 | 16 | 7 | 18 | 0 | 0 | 58 | 26 | 13 |
2014 | Legal services | 49 | 30 | 9 | 3 | 8 | 1 | 0 | 80 | 11 | 53 |
2014 | Administration and operations | 57 | 25 | 8 | 6 | 5 | 1 | 0 | 82 | 11 | 391 |
2014 | Human resources | 56 | 16 | 6 | 6 | 15 | 0 | 0 | 72 | 22 | 95 |
2014 | Financial management | 60 | 16 | 6 | 7 | 10 | 0 | 0 | 77 | 17 | 72 |
2014 | Procurement | 52 | 24 | 0 | 24 | 0 | 0 | 0 | 76 | 24 | 10 |
2014 | Information management | 55 | 8 | 31 | 2 | 4 | 0 | 0 | 63 | 6 | 34 |
2014 | Information technology | 56 | 23 | 10 | 7 | 4 | 0 | 0 | 79 | 11 | 122 |
2014 | Internal audit | 64 | 17 | 0 | 0 | 19 | 0 | 0 | 81 | 19 | 11 |
2014 | Evaluation | 63 | 15 | 15 | 7 | 0 | 0 | 0 | 78 | 7 | 13 |
2014 | Other services to the public | 42 | 25 | 10 | 11 | 8 | 1 | 3 | 69 | 20 | 169 |
2014 | None of the above | 49 | 26 | 9 | 5 | 11 | 0 | 0 | 75 | 15 | 196 |
Senior management
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 41 | 26 | 17 | 7 | 3 | 7 | 0 | 72 | 10 | 248 |
2019 | Health care practitioners | 37 | 30 | 17 | 7 | 5 | 5 | 0 | 70 | 12 | 199 |
2019 | Communications or public affairs | 43 | 27 | 12 | 11 | 3 | 4 | 0 | 73 | 15 | 63 |
2019 | Access to information and privacy | 66 | 10 | 17 | 7 | 0 | 0 | 0 | 77 | 7 | 30 |
2019 | Security | 29 | 51 | 20 | 0 | 0 | 0 | 0 | 80 | 0 | 10 |
2019 | Legal services | 48 | 24 | 8 | 12 | 6 | 2 | 0 | 74 | 18 | 51 |
2019 | Administration and operations | 32 | 35 | 15 | 7 | 4 | 5 | 0 | 71 | 12 | 503 |
2019 | Human resources | 27 | 30 | 12 | 14 | 8 | 7 | 1 | 63 | 25 | 115 |
2019 | Financial management | 29 | 41 | 15 | 10 | 3 | 1 | 0 | 71 | 14 | 78 |
2019 | Procurement | 8 | 59 | 17 | 17 | 0 | 0 | 0 | 67 | 17 | 12 |
2019 | Information management | 43 | 27 | 8 | 6 | 8 | 8 | 0 | 77 | 15 | 34 |
2019 | Information technology | 30 | 36 | 16 | 7 | 3 | 8 | 0 | 72 | 10 | 105 |
2019 | Internal audit | 33 | 67 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Evaluation | 23 | 32 | 7 | 23 | 9 | 7 | 0 | 59 | 34 | 11 |
2019 | Data sciences | 60 | 34 | 0 | 5 | 0 | 0 | 0 | 95 | 5 | 16 |
2019 | Policy | 27 | 43 | 17 | 11 | 2 | 0 | 0 | 70 | 13 | 60 |
2019 | Project management | 31 | 43 | 15 | 7 | 1 | 3 | 0 | 76 | 9 | 65 |
2019 | Other services to the public | 31 | 28 | 20 | 8 | 5 | 7 | 0 | 64 | 14 | 219 |
2019 | None of the above | 31 | 29 | 16 | 9 | 7 | 7 | 1 | 65 | 18 | 243 |
2018 | Client contact centre | 28 | 27 | 23 | 9 | 5 | 7 | 0 | 60 | 15 | 148 |
2018 | Health care practitioners | 23 | 32 | 15 | 10 | 10 | 10 | 0 | 61 | 23 | 142 |
2018 | Communications or public affairs | 22 | 31 | 24 | 17 | 0 | 6 | 0 | 56 | 18 | 42 |
2018 | Access to information and privacy | 49 | 31 | 15 | 0 | 0 | 5 | 0 | 84 | 0 | 26 |
2018 | Security | 34 | 40 | 25 | 0 | 0 | 0 | 0 | 75 | 0 | 11 |
2018 | Legal services | 45 | 22 | 10 | 10 | 6 | 7 | 0 | 72 | 17 | 59 |
2018 | Administration and operations | 28 | 33 | 16 | 9 | 6 | 8 | 0 | 67 | 16 | 380 |
2018 | Human resources | 23 | 28 | 11 | 20 | 16 | 1 | 0 | 52 | 37 | 72 |
2018 | Financial management | 24 | 22 | 21 | 16 | 7 | 9 | 0 | 51 | 26 | 50 |
2018 | Information management | 32 | 36 | 23 | 0 | 4 | 5 | 0 | 71 | 4 | 23 |
2018 | Information technology | 34 | 33 | 18 | 5 | 4 | 7 | 0 | 72 | 9 | 84 |
2018 | Evaluation | 8 | 60 | 0 | 24 | 8 | 0 | 0 | 68 | 32 | 12 |
2018 | Data sciences | 8 | 32 | 35 | 0 | 16 | 8 | 0 | 44 | 18 | 12 |
2018 | Policy | 25 | 28 | 21 | 5 | 15 | 7 | 0 | 57 | 21 | 44 |
2018 | Project management | 19 | 44 | 11 | 21 | 2 | 5 | 0 | 65 | 24 | 44 |
2018 | Other services to the public | 27 | 26 | 22 | 13 | 6 | 6 | 0 | 57 | 20 | 181 |
2018 | None of the above | 25 | 30 | 20 | 10 | 5 | 9 | 0 | 61 | 17 | 153 |
2017 | Client contact centre | 31 | 32 | 16 | 7 | 6 | 6 | 0 | 68 | 14 | 219 |
2017 | Health care practitioners | 27 | 33 | 16 | 7 | 5 | 12 | 0 | 68 | 14 | 165 |
2017 | Communications or public affairs | 34 | 34 | 21 | 4 | 3 | 4 | 0 | 70 | 8 | 63 |
2017 | Access to information and privacy | 62 | 23 | 9 | 0 | 3 | 3 | 0 | 87 | 3 | 30 |
2017 | Security | 28 | 53 | 0 | 9 | 10 | 0 | 0 | 80 | 20 | 10 |
2017 | Legal services | 42 | 36 | 8 | 4 | 4 | 4 | 0 | 82 | 9 | 45 |
2017 | Administration and operations | 28 | 34 | 15 | 9 | 6 | 8 | 1 | 68 | 16 | 484 |
2017 | Human resources | 23 | 37 | 14 | 15 | 9 | 1 | 0 | 61 | 25 | 90 |
2017 | Financial management | 29 | 25 | 17 | 13 | 5 | 10 | 0 | 60 | 20 | 63 |
2017 | Information management | 59 | 31 | 3 | 0 | 3 | 3 | 0 | 93 | 4 | 25 |
2017 | Information technology | 34 | 31 | 20 | 7 | 2 | 7 | 0 | 69 | 10 | 100 |
2017 | Evaluation | 44 | 27 | 14 | 7 | 8 | 0 | 0 | 71 | 15 | 14 |
2017 | Data sciences | 17 | 49 | 5 | 0 | 12 | 17 | 0 | 79 | 14 | 16 |
2017 | Policy | 25 | 47 | 12 | 3 | 6 | 7 | 0 | 78 | 9 | 67 |
2017 | Project management | 33 | 27 | 12 | 14 | 5 | 8 | 0 | 66 | 21 | 39 |
2017 | Other services to the public | 26 | 25 | 16 | 10 | 7 | 14 | 1 | 60 | 20 | 221 |
2017 | None of the above | 24 | 28 | 18 | 11 | 10 | 8 | 1 | 57 | 23 | 232 |
2014 | Client contact centre | 22 | 28 | 21 | 13 | 6 | 9 | 0 | 55 | 21 | 213 |
2014 | Health care practitioners | 29 | 20 | 19 | 12 | 12 | 7 | 0 | 53 | 26 | 116 |
2014 | Communications or public affairs | 10 | 63 | 10 | 8 | 8 | 0 | 0 | 73 | 16 | 62 |
2014 | Access to information and privacy | 55 | 29 | 8 | 0 | 3 | 5 | 0 | 89 | 3 | 35 |
2014 | Security | 0 | 39 | 22 | 15 | 15 | 10 | 0 | 43 | 32 | 13 |
2014 | Legal services | 34 | 14 | 18 | 21 | 3 | 10 | 0 | 54 | 26 | 53 |
2014 | Administration and operations | 16 | 25 | 24 | 11 | 15 | 9 | 0 | 45 | 28 | 393 |
2014 | Human resources | 5 | 20 | 24 | 18 | 28 | 6 | 0 | 26 | 49 | 95 |
2014 | Financial management | 14 | 22 | 24 | 12 | 18 | 3 | 8 | 40 | 33 | 72 |
2014 | Procurement | 14 | 24 | 38 | 0 | 24 | 0 | 0 | 38 | 24 | 10 |
2014 | Information management | 25 | 28 | 18 | 16 | 4 | 9 | 0 | 58 | 21 | 34 |
2014 | Information technology | 18 | 30 | 20 | 11 | 8 | 13 | 0 | 56 | 21 | 122 |
2014 | Internal audit | 27 | 26 | 9 | 19 | 19 | 0 | 0 | 53 | 38 | 11 |
2014 | Evaluation | 17 | 31 | 31 | 22 | 0 | 0 | 0 | 47 | 22 | 13 |
2014 | Other services to the public | 18 | 17 | 26 | 14 | 14 | 11 | 0 | 39 | 31 | 169 |
2014 | None of the above | 14 | 22 | 18 | 16 | 19 | 11 | 1 | 40 | 40 | 197 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 34 | 28 | 21 | 11 | 5 | 1 | 0 | 62 | 17 | 246 |
2019 | Health care practitioners | 30 | 30 | 17 | 13 | 9 | 1 | 0 | 60 | 22 | 198 |
2019 | Communications or public affairs | 41 | 30 | 15 | 7 | 4 | 3 | 0 | 73 | 12 | 63 |
2019 | Access to information and privacy | 63 | 18 | 10 | 7 | 3 | 0 | 0 | 81 | 9 | 30 |
2019 | Security | 29 | 32 | 20 | 20 | 0 | 0 | 0 | 61 | 20 | 10 |
2019 | Legal services | 47 | 26 | 12 | 10 | 6 | 0 | 0 | 73 | 16 | 51 |
2019 | Administration and operations | 31 | 33 | 16 | 11 | 6 | 2 | 0 | 65 | 18 | 504 |
2019 | Human resources | 22 | 34 | 18 | 13 | 9 | 3 | 1 | 58 | 23 | 115 |
2019 | Financial management | 28 | 38 | 17 | 11 | 5 | 1 | 0 | 67 | 16 | 78 |
2019 | Procurement | 18 | 57 | 15 | 0 | 9 | 0 | 0 | 76 | 9 | 12 |
2019 | Information management | 29 | 44 | 10 | 9 | 8 | 0 | 0 | 73 | 17 | 34 |
2019 | Information technology | 30 | 37 | 20 | 8 | 3 | 1 | 0 | 68 | 11 | 105 |
2019 | Internal audit | 50 | 43 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 11 |
2019 | Evaluation | 23 | 32 | 7 | 31 | 0 | 7 | 0 | 59 | 34 | 11 |
2019 | Data sciences | 56 | 29 | 10 | 0 | 5 | 0 | 0 | 85 | 5 | 16 |
2019 | Policy | 16 | 52 | 16 | 11 | 5 | 0 | 0 | 68 | 16 | 60 |
2019 | Project management | 17 | 54 | 16 | 8 | 3 | 1 | 0 | 73 | 11 | 65 |
2019 | Other services to the public | 30 | 24 | 19 | 17 | 9 | 2 | 0 | 55 | 26 | 220 |
2019 | None of the above | 31 | 28 | 14 | 14 | 8 | 4 | 0 | 62 | 23 | 243 |
2018 | Client contact centre | 18 | 30 | 20 | 16 | 12 | 4 | 0 | 50 | 29 | 147 |
2018 | Health care practitioners | 16 | 35 | 17 | 9 | 19 | 3 | 0 | 53 | 29 | 143 |
2018 | Communications or public affairs | 25 | 15 | 33 | 20 | 5 | 2 | 0 | 41 | 26 | 41 |
2018 | Access to information and privacy | 42 | 42 | 3 | 8 | 0 | 5 | 0 | 88 | 9 | 26 |
2018 | Security | 34 | 49 | 9 | 8 | 0 | 0 | 0 | 83 | 8 | 11 |
2018 | Legal services | 34 | 27 | 15 | 15 | 8 | 2 | 0 | 62 | 23 | 59 |
2018 | Administration and operations | 25 | 37 | 15 | 15 | 8 | 1 | 0 | 62 | 23 | 380 |
2018 | Human resources | 24 | 20 | 23 | 19 | 13 | 1 | 0 | 45 | 32 | 72 |
2018 | Financial management | 20 | 28 | 21 | 20 | 7 | 4 | 0 | 50 | 28 | 50 |
2018 | Information management | 24 | 44 | 19 | 0 | 13 | 0 | 0 | 68 | 13 | 23 |
2018 | Information technology | 25 | 35 | 22 | 13 | 2 | 2 | 0 | 62 | 16 | 82 |
2018 | Evaluation | 8 | 44 | 24 | 8 | 16 | 0 | 0 | 52 | 24 | 12 |
2018 | Data sciences | 8 | 24 | 13 | 30 | 24 | 0 | 0 | 32 | 55 | 12 |
2018 | Policy | 17 | 33 | 16 | 12 | 17 | 5 | 0 | 52 | 31 | 43 |
2018 | Project management | 21 | 34 | 15 | 21 | 6 | 2 | 0 | 57 | 28 | 44 |
2018 | Other services to the public | 20 | 28 | 15 | 22 | 11 | 3 | 0 | 49 | 35 | 181 |
2018 | None of the above | 23 | 28 | 21 | 17 | 7 | 3 | 0 | 53 | 25 | 153 |
2017 | Client contact centre | 21 | 33 | 21 | 12 | 12 | 1 | 0 | 54 | 25 | 217 |
2017 | Health care practitioners | 23 | 29 | 15 | 18 | 12 | 3 | 0 | 54 | 31 | 165 |
2017 | Communications or public affairs | 28 | 35 | 19 | 9 | 6 | 3 | 0 | 65 | 15 | 63 |
2017 | Access to information and privacy | 55 | 29 | 10 | 6 | 0 | 0 | 0 | 84 | 6 | 30 |
2017 | Security | 34 | 46 | 0 | 9 | 10 | 0 | 0 | 80 | 20 | 10 |
2017 | Legal services | 38 | 37 | 10 | 9 | 6 | 0 | 0 | 75 | 15 | 45 |
2017 | Administration and operations | 25 | 31 | 17 | 15 | 7 | 3 | 1 | 58 | 24 | 485 |
2017 | Human resources | 16 | 37 | 17 | 21 | 9 | 0 | 0 | 53 | 30 | 91 |
2017 | Financial management | 28 | 39 | 8 | 16 | 6 | 3 | 0 | 69 | 23 | 63 |
2017 | Information management | 59 | 27 | 10 | 3 | 0 | 0 | 0 | 86 | 3 | 25 |
2017 | Information technology | 28 | 36 | 22 | 9 | 4 | 1 | 0 | 65 | 13 | 100 |
2017 | Evaluation | 29 | 28 | 28 | 7 | 8 | 0 | 0 | 57 | 15 | 14 |
2017 | Data sciences | 23 | 49 | 5 | 0 | 17 | 5 | 0 | 76 | 18 | 16 |
2017 | Policy | 32 | 38 | 10 | 9 | 7 | 3 | 0 | 73 | 17 | 67 |
2017 | Project management | 27 | 34 | 15 | 12 | 7 | 5 | 0 | 64 | 21 | 39 |
2017 | Other services to the public | 18 | 25 | 19 | 22 | 12 | 3 | 1 | 46 | 35 | 221 |
2017 | None of the above | 19 | 31 | 15 | 18 | 13 | 3 | 1 | 52 | 32 | 231 |
2014 | Client contact centre | 14 | 25 | 20 | 22 | 15 | 4 | 0 | 41 | 38 | 213 |
2014 | Health care practitioners | 17 | 26 | 8 | 23 | 24 | 2 | 0 | 45 | 47 | 116 |
2014 | Communications or public affairs | 8 | 8 | 47 | 14 | 12 | 11 | 0 | 18 | 30 | 62 |
2014 | Access to information and privacy | 58 | 27 | 10 | 3 | 1 | 1 | 0 | 86 | 4 | 35 |
2014 | Security | 0 | 29 | 26 | 22 | 23 | 0 | 0 | 29 | 45 | 13 |
2014 | Legal services | 36 | 15 | 13 | 21 | 13 | 2 | 0 | 52 | 35 | 53 |
2014 | Administration and operations | 13 | 26 | 19 | 19 | 19 | 3 | 0 | 41 | 40 | 392 |
2014 | Human resources | 1 | 19 | 17 | 22 | 40 | 1 | 0 | 20 | 63 | 95 |
2014 | Financial management | 11 | 20 | 23 | 23 | 16 | 0 | 8 | 33 | 42 | 72 |
2014 | Procurement | 12 | 24 | 40 | 12 | 12 | 0 | 0 | 36 | 24 | 10 |
2014 | Information management | 17 | 31 | 21 | 21 | 8 | 2 | 0 | 49 | 29 | 34 |
2014 | Information technology | 16 | 35 | 19 | 16 | 13 | 2 | 0 | 52 | 29 | 122 |
2014 | Internal audit | 27 | 17 | 17 | 10 | 28 | 0 | 0 | 45 | 38 | 11 |
2014 | Evaluation | 8 | 54 | 9 | 15 | 15 | 0 | 0 | 62 | 29 | 13 |
2014 | Other services to the public | 12 | 15 | 22 | 22 | 26 | 4 | 0 | 28 | 49 | 169 |
2014 | None of the above | 10 | 16 | 16 | 23 | 25 | 6 | 3 | 29 | 53 | 197 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 23 | 28 | 22 | 14 | 9 | 3 | 0 | 52 | 24 | 247 |
2019 | Health care practitioners | 18 | 27 | 19 | 20 | 14 | 2 | 0 | 46 | 34 | 198 |
2019 | Communications or public affairs | 27 | 27 | 24 | 9 | 4 | 10 | 0 | 59 | 14 | 63 |
2019 | Access to information and privacy | 53 | 10 | 14 | 13 | 3 | 7 | 0 | 68 | 17 | 30 |
2019 | Security | 10 | 39 | 32 | 20 | 0 | 0 | 0 | 49 | 20 | 10 |
2019 | Legal services | 37 | 29 | 16 | 12 | 6 | 0 | 0 | 66 | 18 | 50 |
2019 | Administration and operations | 18 | 35 | 18 | 16 | 7 | 5 | 0 | 56 | 25 | 504 |
2019 | Human resources | 21 | 28 | 21 | 14 | 10 | 5 | 1 | 52 | 26 | 115 |
2019 | Financial management | 21 | 38 | 25 | 9 | 5 | 1 | 0 | 60 | 14 | 78 |
2019 | Procurement | 18 | 39 | 24 | 9 | 9 | 0 | 0 | 58 | 18 | 12 |
2019 | Information management | 27 | 39 | 8 | 19 | 5 | 3 | 0 | 67 | 25 | 34 |
2019 | Information technology | 20 | 38 | 20 | 11 | 7 | 5 | 0 | 60 | 19 | 105 |
2019 | Internal audit | 33 | 20 | 30 | 17 | 0 | 0 | 0 | 53 | 17 | 10 |
2019 | Evaluation | 16 | 37 | 9 | 23 | 16 | 0 | 0 | 53 | 38 | 11 |
2019 | Data sciences | 41 | 38 | 5 | 10 | 5 | 0 | 0 | 79 | 15 | 16 |
2019 | Policy | 13 | 41 | 20 | 23 | 3 | 0 | 0 | 53 | 26 | 60 |
2019 | Project management | 9 | 39 | 19 | 26 | 6 | 1 | 0 | 48 | 32 | 64 |
2019 | Other services to the public | 20 | 26 | 18 | 23 | 10 | 2 | 0 | 47 | 34 | 219 |
2019 | None of the above | 23 | 21 | 20 | 20 | 11 | 4 | 1 | 46 | 33 | 242 |
2018 | Client contact centre | 11 | 27 | 21 | 17 | 19 | 4 | 0 | 40 | 38 | 148 |
2018 | Health care practitioners | 11 | 28 | 21 | 12 | 19 | 8 | 0 | 43 | 33 | 143 |
2018 | Communications or public affairs | 17 | 24 | 20 | 31 | 4 | 3 | 0 | 43 | 36 | 42 |
2018 | Access to information and privacy | 35 | 37 | 12 | 3 | 0 | 12 | 0 | 82 | 4 | 26 |
2018 | Security | 9 | 66 | 9 | 17 | 0 | 0 | 0 | 75 | 17 | 11 |
2018 | Legal services | 22 | 37 | 13 | 11 | 11 | 6 | 0 | 62 | 24 | 59 |
2018 | Administration and operations | 14 | 30 | 21 | 18 | 10 | 6 | 0 | 47 | 30 | 378 |
2018 | Human resources | 16 | 18 | 25 | 26 | 14 | 1 | 0 | 35 | 40 | 72 |
2018 | Financial management | 11 | 24 | 16 | 26 | 13 | 10 | 0 | 39 | 43 | 50 |
2018 | Information management | 15 | 28 | 14 | 26 | 13 | 4 | 0 | 44 | 41 | 23 |
2018 | Information technology | 18 | 33 | 14 | 14 | 9 | 10 | 1 | 57 | 27 | 84 |
2018 | Evaluation | 0 | 50 | 10 | 24 | 16 | 0 | 0 | 50 | 40 | 12 |
2018 | Data sciences | 8 | 8 | 13 | 47 | 24 | 0 | 0 | 16 | 71 | 12 |
2018 | Policy | 9 | 26 | 23 | 19 | 12 | 9 | 0 | 39 | 35 | 43 |
2018 | Project management | 14 | 19 | 27 | 28 | 9 | 5 | 0 | 34 | 38 | 44 |
2018 | Other services to the public | 12 | 24 | 18 | 26 | 16 | 4 | 0 | 38 | 43 | 181 |
2018 | None of the above | 17 | 21 | 20 | 25 | 11 | 6 | 0 | 41 | 38 | 153 |
2017 | Client contact centre | 15 | 27 | 25 | 16 | 14 | 3 | 1 | 43 | 32 | 218 |
2017 | Health care practitioners | 13 | 26 | 16 | 23 | 17 | 4 | 0 | 41 | 42 | 165 |
2017 | Communications or public affairs | 17 | 28 | 18 | 19 | 10 | 7 | 0 | 49 | 32 | 63 |
2017 | Access to information and privacy | 39 | 35 | 3 | 10 | 0 | 13 | 0 | 85 | 11 | 30 |
2017 | Security | 34 | 9 | 18 | 18 | 20 | 0 | 0 | 43 | 38 | 10 |
2017 | Legal services | 20 | 45 | 13 | 4 | 10 | 7 | 0 | 70 | 16 | 44 |
2017 | Administration and operations | 15 | 28 | 18 | 21 | 12 | 6 | 1 | 46 | 35 | 485 |
2017 | Human resources | 12 | 31 | 17 | 29 | 9 | 1 | 0 | 44 | 39 | 91 |
2017 | Financial management | 21 | 32 | 11 | 15 | 10 | 12 | 0 | 59 | 28 | 63 |
2017 | Information management | 37 | 20 | 20 | 14 | 0 | 9 | 0 | 63 | 15 | 25 |
2017 | Information technology | 19 | 34 | 24 | 18 | 2 | 4 | 0 | 55 | 21 | 100 |
2017 | Evaluation | 22 | 42 | 14 | 13 | 8 | 0 | 0 | 64 | 22 | 14 |
2017 | Data sciences | 11 | 49 | 5 | 5 | 17 | 12 | 0 | 68 | 26 | 16 |
2017 | Policy | 18 | 34 | 10 | 25 | 9 | 5 | 0 | 54 | 35 | 67 |
2017 | Project management | 22 | 22 | 24 | 17 | 12 | 3 | 0 | 45 | 30 | 39 |
2017 | Other services to the public | 13 | 16 | 20 | 24 | 17 | 8 | 1 | 32 | 46 | 219 |
2017 | None of the above | 12 | 24 | 21 | 19 | 16 | 8 | 1 | 40 | 38 | 232 |
2014 | Client contact centre | 10 | 21 | 21 | 28 | 16 | 3 | 0 | 33 | 46 | 213 |
2014 | Health care practitioners | 12 | 18 | 8 | 23 | 33 | 5 | 0 | 32 | 60 | 116 |
2014 | Communications or public affairs | 6 | 5 | 48 | 16 | 15 | 11 | 0 | 12 | 34 | 62 |
2014 | Access to information and privacy | 52 | 25 | 10 | 8 | 1 | 4 | 0 | 80 | 10 | 35 |
2014 | Security | 0 | 15 | 17 | 36 | 32 | 0 | 0 | 15 | 68 | 13 |
2014 | Legal services | 20 | 30 | 14 | 20 | 9 | 4 | 3 | 54 | 31 | 52 |
2014 | Administration and operations | 9 | 22 | 21 | 21 | 21 | 6 | 0 | 33 | 45 | 393 |
2014 | Human resources | 3 | 14 | 17 | 22 | 43 | 1 | 0 | 17 | 66 | 95 |
2014 | Financial management | 10 | 20 | 17 | 25 | 17 | 4 | 8 | 33 | 48 | 72 |
2014 | Procurement | 0 | 36 | 28 | 24 | 12 | 0 | 0 | 36 | 36 | 10 |
2014 | Information management | 19 | 26 | 23 | 18 | 10 | 4 | 0 | 47 | 30 | 34 |
2014 | Information technology | 15 | 27 | 21 | 19 | 13 | 6 | 0 | 44 | 34 | 122 |
2014 | Internal audit | 9 | 27 | 0 | 27 | 28 | 9 | 0 | 39 | 61 | 11 |
2014 | Evaluation | 8 | 17 | 38 | 29 | 7 | 0 | 0 | 25 | 37 | 13 |
2014 | Other services to the public | 6 | 14 | 23 | 22 | 30 | 3 | 0 | 21 | 54 | 169 |
2014 | None of the above | 8 | 11 | 12 | 27 | 34 | 8 | 0 | 21 | 66 | 196 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 23 | 26 | 20 | 18 | 11 | 1 | 0 | 50 | 29 | 248 |
2019 | Health care practitioners | 20 | 28 | 16 | 19 | 17 | 1 | 0 | 48 | 36 | 199 |
2019 | Communications or public affairs | 22 | 38 | 13 | 15 | 10 | 1 | 0 | 61 | 25 | 63 |
2019 | Access to information and privacy | 46 | 27 | 17 | 4 | 6 | 0 | 0 | 73 | 9 | 30 |
2019 | Security | 20 | 20 | 51 | 10 | 0 | 0 | 0 | 39 | 10 | 10 |
2019 | Legal services | 31 | 39 | 12 | 12 | 6 | 0 | 0 | 70 | 18 | 51 |
2019 | Administration and operations | 16 | 35 | 15 | 21 | 11 | 2 | 0 | 52 | 32 | 503 |
2019 | Human resources | 12 | 37 | 19 | 21 | 9 | 2 | 1 | 50 | 31 | 115 |
2019 | Financial management | 15 | 36 | 18 | 19 | 11 | 1 | 0 | 52 | 30 | 77 |
2019 | Procurement | 8 | 44 | 24 | 17 | 8 | 0 | 0 | 52 | 24 | 12 |
2019 | Information management | 32 | 27 | 11 | 19 | 9 | 3 | 0 | 61 | 28 | 34 |
2019 | Information technology | 18 | 40 | 17 | 13 | 9 | 2 | 1 | 59 | 23 | 105 |
2019 | Internal audit | 33 | 9 | 19 | 39 | 0 | 0 | 0 | 42 | 39 | 10 |
2019 | Evaluation | 23 | 33 | 6 | 7 | 31 | 0 | 0 | 56 | 38 | 11 |
2019 | Data sciences | 12 | 49 | 20 | 14 | 5 | 0 | 0 | 60 | 20 | 16 |
2019 | Policy | 11 | 39 | 18 | 24 | 6 | 2 | 0 | 51 | 31 | 60 |
2019 | Project management | 10 | 31 | 19 | 25 | 13 | 1 | 0 | 42 | 39 | 65 |
2019 | Other services to the public | 18 | 28 | 17 | 20 | 15 | 1 | 0 | 47 | 36 | 219 |
2019 | None of the above | 20 | 23 | 17 | 23 | 13 | 4 | 0 | 45 | 38 | 243 |
2018 | Client contact centre | 13 | 23 | 17 | 23 | 20 | 3 | 0 | 38 | 45 | 147 |
2018 | Health care practitioners | 9 | 21 | 24 | 22 | 23 | 1 | 0 | 31 | 45 | 142 |
2018 | Communications or public affairs | 15 | 21 | 19 | 21 | 24 | 0 | 0 | 36 | 45 | 42 |
2018 | Access to information and privacy | 42 | 41 | 12 | 0 | 0 | 5 | 0 | 87 | 0 | 26 |
2018 | Security | 26 | 40 | 17 | 17 | 0 | 0 | 0 | 66 | 17 | 11 |
2018 | Legal services | 20 | 43 | 12 | 15 | 10 | 0 | 0 | 64 | 25 | 58 |
2018 | Administration and operations | 14 | 31 | 18 | 23 | 13 | 3 | 0 | 46 | 36 | 380 |
2018 | Human resources | 14 | 21 | 28 | 21 | 17 | 0 | 0 | 35 | 37 | 72 |
2018 | Financial management | 9 | 21 | 16 | 35 | 18 | 2 | 0 | 30 | 53 | 50 |
2018 | Information management | 19 | 35 | 19 | 10 | 13 | 4 | 0 | 56 | 24 | 23 |
2018 | Information technology | 19 | 32 | 17 | 18 | 9 | 5 | 0 | 54 | 29 | 84 |
2018 | Evaluation | 8 | 42 | 26 | 8 | 16 | 0 | 0 | 50 | 24 | 12 |
2018 | Data sciences | 0 | 16 | 24 | 29 | 30 | 0 | 0 | 16 | 59 | 12 |
2018 | Policy | 7 | 31 | 16 | 21 | 21 | 4 | 0 | 39 | 44 | 44 |
2018 | Project management | 7 | 30 | 20 | 28 | 16 | 0 | 0 | 37 | 43 | 44 |
2018 | Other services to the public | 11 | 21 | 15 | 26 | 23 | 4 | 0 | 34 | 51 | 180 |
2018 | None of the above | 15 | 17 | 22 | 30 | 12 | 3 | 0 | 33 | 44 | 152 |
2017 | Client contact centre | 20 | 29 | 18 | 20 | 11 | 1 | 0 | 50 | 32 | 218 |
2017 | Health care practitioners | 12 | 28 | 14 | 22 | 20 | 4 | 0 | 41 | 44 | 165 |
2017 | Communications or public affairs | 19 | 33 | 19 | 12 | 15 | 3 | 0 | 53 | 28 | 63 |
2017 | Access to information and privacy | 39 | 45 | 6 | 3 | 3 | 3 | 0 | 87 | 7 | 30 |
2017 | Security | 28 | 34 | 9 | 0 | 29 | 0 | 0 | 62 | 29 | 10 |
2017 | Legal services | 21 | 43 | 6 | 15 | 9 | 7 | 0 | 68 | 25 | 45 |
2017 | Administration and operations | 14 | 33 | 17 | 20 | 12 | 3 | 0 | 48 | 34 | 483 |
2017 | Human resources | 13 | 28 | 15 | 28 | 16 | 0 | 0 | 40 | 44 | 91 |
2017 | Financial management | 27 | 20 | 21 | 14 | 14 | 4 | 0 | 49 | 30 | 62 |
2017 | Information management | 31 | 33 | 10 | 19 | 4 | 4 | 0 | 66 | 23 | 24 |
2017 | Information technology | 22 | 35 | 20 | 12 | 8 | 3 | 0 | 59 | 21 | 100 |
2017 | Evaluation | 22 | 22 | 7 | 42 | 8 | 0 | 0 | 43 | 50 | 14 |
2017 | Data sciences | 27 | 17 | 16 | 23 | 17 | 0 | 0 | 45 | 40 | 16 |
2017 | Policy | 16 | 28 | 12 | 29 | 10 | 4 | 0 | 46 | 41 | 67 |
2017 | Project management | 25 | 36 | 7 | 19 | 10 | 2 | 0 | 62 | 30 | 39 |
2017 | Other services to the public | 13 | 26 | 15 | 23 | 17 | 5 | 1 | 41 | 43 | 221 |
2017 | None of the above | 14 | 27 | 16 | 22 | 17 | 4 | 0 | 42 | 40 | 230 |
2014 | Client contact centre | 12 | 26 | 16 | 23 | 22 | 2 | 0 | 38 | 45 | 212 |
2014 | Health care practitioners | 16 | 31 | 8 | 14 | 25 | 5 | 0 | 50 | 41 | 114 |
2014 | Communications or public affairs | 5 | 5 | 6 | 55 | 16 | 12 | 0 | 12 | 81 | 62 |
2014 | Access to information and privacy | 51 | 32 | 6 | 8 | 1 | 1 | 0 | 84 | 9 | 35 |
2014 | Security | 0 | 38 | 10 | 30 | 22 | 0 | 0 | 38 | 52 | 13 |
2014 | Legal services | 13 | 31 | 20 | 17 | 17 | 1 | 0 | 45 | 35 | 53 |
2014 | Administration and operations | 7 | 22 | 18 | 22 | 26 | 5 | 0 | 31 | 51 | 393 |
2014 | Human resources | 3 | 12 | 17 | 24 | 41 | 1 | 0 | 16 | 66 | 95 |
2014 | Financial management | 8 | 15 | 15 | 24 | 29 | 2 | 8 | 25 | 59 | 72 |
2014 | Information management | 17 | 24 | 25 | 14 | 18 | 2 | 0 | 42 | 33 | 34 |
2014 | Information technology | 14 | 26 | 22 | 18 | 16 | 3 | 0 | 42 | 35 | 122 |
2014 | Internal audit | 19 | 26 | 9 | 19 | 27 | 0 | 0 | 45 | 47 | 11 |
2014 | Evaluation | 17 | 16 | 22 | 29 | 16 | 0 | 0 | 33 | 45 | 13 |
2014 | Other services to the public | 12 | 11 | 18 | 25 | 31 | 3 | 0 | 23 | 58 | 169 |
2014 | None of the above | 6 | 17 | 19 | 27 | 31 | 1 | 1 | 22 | 59 | 197 |
Workforce
Performance management
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 26 | 38 | 14 | 18 | 4 | 0 | 0 | 64 | 22 | 248 |
2019 | Health care practitioners | 21 | 44 | 17 | 11 | 7 | 0 | 0 | 65 | 18 | 199 |
2019 | Communications or public affairs | 24 | 50 | 12 | 7 | 7 | 0 | 0 | 74 | 14 | 63 |
2019 | Access to information and privacy | 64 | 30 | 3 | 0 | 4 | 0 | 0 | 93 | 4 | 30 |
2019 | Security | 39 | 51 | 10 | 0 | 0 | 0 | 0 | 90 | 0 | 10 |
2019 | Legal services | 41 | 33 | 6 | 12 | 8 | 0 | 0 | 74 | 20 | 51 |
2019 | Administration and operations | 28 | 37 | 12 | 14 | 9 | 0 | 0 | 66 | 22 | 504 |
2019 | Human resources | 39 | 38 | 12 | 7 | 4 | 0 | 0 | 77 | 11 | 115 |
2019 | Financial management | 22 | 35 | 16 | 20 | 7 | 0 | 0 | 57 | 27 | 78 |
2019 | Procurement | 12 | 53 | 10 | 17 | 8 | 0 | 0 | 65 | 25 | 11 |
2019 | Information management | 42 | 19 | 13 | 17 | 9 | 0 | 0 | 61 | 26 | 34 |
2019 | Information technology | 34 | 38 | 15 | 8 | 5 | 0 | 0 | 72 | 13 | 104 |
2019 | Internal audit | 73 | 17 | 10 | 0 | 0 | 0 | 0 | 90 | 0 | 11 |
2019 | Evaluation | 49 | 22 | 0 | 23 | 7 | 0 | 0 | 70 | 30 | 11 |
2019 | Data sciences | 50 | 36 | 9 | 5 | 0 | 0 | 0 | 86 | 5 | 16 |
2019 | Policy | 42 | 37 | 16 | 3 | 2 | 0 | 0 | 79 | 5 | 59 |
2019 | Project management | 30 | 39 | 21 | 7 | 3 | 0 | 0 | 69 | 10 | 65 |
2019 | Other services to the public | 28 | 32 | 14 | 16 | 9 | 0 | 0 | 60 | 26 | 222 |
2019 | None of the above | 25 | 33 | 18 | 14 | 10 | 0 | 0 | 58 | 24 | 244 |
2018 | Client contact centre | 23 | 25 | 16 | 18 | 18 | 0 | 0 | 48 | 36 | 146 |
2018 | Health care practitioners | 16 | 31 | 15 | 24 | 13 | 1 | 1 | 48 | 37 | 142 |
2018 | Communications or public affairs | 25 | 26 | 18 | 19 | 10 | 0 | 2 | 52 | 29 | 42 |
2018 | Access to information and privacy | 48 | 39 | 0 | 9 | 3 | 0 | 0 | 87 | 13 | 26 |
2018 | Security | 17 | 43 | 17 | 8 | 15 | 0 | 0 | 60 | 23 | 11 |
2018 | Legal services | 36 | 30 | 16 | 8 | 8 | 0 | 2 | 67 | 17 | 59 |
2018 | Administration and operations | 24 | 32 | 18 | 16 | 10 | 0 | 0 | 55 | 26 | 381 |
2018 | Human resources | 28 | 34 | 19 | 12 | 6 | 0 | 0 | 63 | 18 | 72 |
2018 | Financial management | 16 | 34 | 18 | 28 | 4 | 0 | 0 | 50 | 32 | 50 |
2018 | Information management | 27 | 15 | 32 | 10 | 12 | 4 | 0 | 43 | 23 | 23 |
2018 | Information technology | 30 | 39 | 17 | 12 | 1 | 1 | 0 | 70 | 13 | 84 |
2018 | Evaluation | 24 | 68 | 0 | 8 | 0 | 0 | 0 | 92 | 8 | 12 |
2018 | Data sciences | 12 | 43 | 26 | 12 | 7 | 0 | 0 | 55 | 19 | 13 |
2018 | Policy | 18 | 37 | 14 | 19 | 11 | 0 | 0 | 56 | 31 | 44 |
2018 | Project management | 21 | 33 | 22 | 7 | 18 | 0 | 0 | 53 | 25 | 44 |
2018 | Other services to the public | 13 | 35 | 16 | 20 | 15 | 1 | 0 | 48 | 35 | 181 |
2018 | None of the above | 25 | 32 | 17 | 13 | 12 | 0 | 0 | 57 | 25 | 153 |
2017 | Client contact centre | 21 | 32 | 23 | 13 | 9 | 1 | 0 | 54 | 22 | 218 |
2017 | Health care practitioners | 17 | 35 | 20 | 16 | 12 | 0 | 0 | 52 | 28 | 165 |
2017 | Communications or public affairs | 38 | 32 | 15 | 10 | 4 | 0 | 0 | 70 | 15 | 63 |
2017 | Access to information and privacy | 64 | 23 | 10 | 3 | 0 | 0 | 0 | 87 | 3 | 30 |
2017 | Security | 28 | 28 | 0 | 25 | 20 | 0 | 0 | 55 | 45 | 10 |
2017 | Legal services | 30 | 29 | 21 | 9 | 11 | 0 | 0 | 59 | 20 | 45 |
2017 | Administration and operations | 27 | 35 | 12 | 14 | 12 | 0 | 0 | 62 | 26 | 484 |
2017 | Human resources | 22 | 37 | 17 | 12 | 12 | 0 | 0 | 60 | 23 | 90 |
2017 | Financial management | 25 | 42 | 16 | 13 | 5 | 0 | 0 | 67 | 17 | 63 |
2017 | Information management | 36 | 53 | 4 | 3 | 3 | 0 | 0 | 89 | 7 | 25 |
2017 | Information technology | 32 | 46 | 14 | 6 | 3 | 0 | 0 | 77 | 9 | 100 |
2017 | Evaluation | 63 | 14 | 15 | 0 | 7 | 0 | 0 | 78 | 7 | 14 |
2017 | Data sciences | 34 | 38 | 5 | 12 | 11 | 0 | 0 | 72 | 23 | 16 |
2017 | Policy | 40 | 31 | 15 | 9 | 6 | 0 | 0 | 70 | 15 | 67 |
2017 | Project management | 27 | 49 | 10 | 10 | 5 | 0 | 0 | 76 | 15 | 39 |
2017 | Other services to the public | 17 | 29 | 16 | 20 | 18 | 0 | 0 | 46 | 38 | 221 |
2017 | None of the above | 21 | 36 | 17 | 14 | 12 | 0 | 0 | 57 | 26 | 232 |
2014 | Client contact centre | 19 | 34 | 17 | 18 | 11 | 0 | 1 | 53 | 30 | 212 |
2014 | Health care practitioners | 14 | 36 | 22 | 12 | 17 | 0 | 0 | 49 | 29 | 116 |
2014 | Communications or public affairs | 49 | 25 | 9 | 9 | 8 | 0 | 0 | 74 | 17 | 62 |
2014 | Access to information and privacy | 38 | 49 | 6 | 7 | 0 | 0 | 0 | 87 | 7 | 35 |
2014 | Security | 30 | 38 | 7 | 25 | 0 | 0 | 0 | 68 | 25 | 13 |
2014 | Legal services | 20 | 37 | 22 | 10 | 12 | 0 | 0 | 56 | 22 | 53 |
2014 | Administration and operations | 21 | 38 | 15 | 14 | 12 | 0 | 0 | 59 | 27 | 393 |
2014 | Human resources | 15 | 45 | 12 | 11 | 16 | 0 | 0 | 61 | 27 | 95 |
2014 | Financial management | 24 | 31 | 17 | 16 | 13 | 0 | 0 | 55 | 29 | 72 |
2014 | Procurement | 16 | 48 | 12 | 0 | 24 | 0 | 0 | 64 | 24 | 10 |
2014 | Information management | 15 | 34 | 30 | 15 | 6 | 0 | 0 | 49 | 21 | 34 |
2014 | Information technology | 28 | 35 | 17 | 13 | 6 | 0 | 0 | 64 | 20 | 122 |
2014 | Internal audit | 38 | 35 | 9 | 9 | 10 | 0 | 0 | 73 | 19 | 11 |
2014 | Evaluation | 33 | 22 | 22 | 16 | 0 | 7 | 0 | 60 | 17 | 13 |
2014 | Other services to the public | 16 | 25 | 24 | 19 | 16 | 0 | 0 | 40 | 35 | 169 |
2014 | None of the above | 13 | 34 | 19 | 21 | 13 | 0 | 0 | 47 | 34 | 197 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 36 | 40 | 10 | 13 | 1 | 0 | 0 | 76 | 13 | 248 |
2019 | Health care practitioners | 33 | 43 | 10 | 9 | 5 | 0 | 0 | 76 | 14 | 199 |
2019 | Communications or public affairs | 20 | 46 | 13 | 21 | 0 | 0 | 0 | 66 | 21 | 63 |
2019 | Access to information and privacy | 64 | 34 | 2 | 0 | 0 | 0 | 0 | 98 | 0 | 30 |
2019 | Security | 29 | 49 | 12 | 10 | 0 | 0 | 0 | 78 | 10 | 10 |
2019 | Legal services | 39 | 49 | 10 | 2 | 0 | 0 | 0 | 88 | 2 | 51 |
2019 | Administration and operations | 28 | 43 | 11 | 12 | 5 | 0 | 0 | 71 | 18 | 502 |
2019 | Human resources | 39 | 41 | 10 | 6 | 5 | 0 | 0 | 79 | 11 | 115 |
2019 | Financial management | 29 | 46 | 11 | 9 | 5 | 0 | 0 | 75 | 14 | 78 |
2019 | Procurement | 8 | 63 | 28 | 0 | 0 | 0 | 0 | 72 | 0 | 11 |
2019 | Information management | 31 | 44 | 10 | 9 | 6 | 0 | 0 | 75 | 15 | 33 |
2019 | Information technology | 29 | 51 | 8 | 10 | 3 | 0 | 0 | 80 | 13 | 105 |
2019 | Internal audit | 55 | 45 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Evaluation | 40 | 24 | 13 | 23 | 0 | 0 | 0 | 64 | 23 | 11 |
2019 | Data sciences | 31 | 41 | 24 | 5 | 0 | 0 | 0 | 71 | 5 | 16 |
2019 | Policy | 31 | 39 | 13 | 13 | 3 | 0 | 0 | 71 | 16 | 59 |
2019 | Project management | 18 | 46 | 13 | 13 | 9 | 0 | 0 | 65 | 22 | 65 |
2019 | Other services to the public | 30 | 36 | 11 | 17 | 6 | 0 | 0 | 66 | 23 | 220 |
2019 | None of the above | 27 | 39 | 10 | 18 | 5 | 0 | 0 | 67 | 23 | 239 |
2018 | Client contact centre | 28 | 37 | 13 | 15 | 8 | 0 | 0 | 65 | 22 | 148 |
2018 | Health care practitioners | 27 | 40 | 13 | 14 | 6 | 0 | 0 | 67 | 20 | 142 |
2018 | Communications or public affairs | 34 | 33 | 13 | 12 | 7 | 0 | 0 | 67 | 19 | 42 |
2018 | Access to information and privacy | 56 | 41 | 3 | 0 | 0 | 0 | 0 | 97 | 0 | 26 |
2018 | Security | 26 | 43 | 32 | 0 | 0 | 0 | 0 | 68 | 0 | 11 |
2018 | Legal services | 36 | 38 | 19 | 6 | 0 | 0 | 0 | 74 | 6 | 59 |
2018 | Administration and operations | 25 | 42 | 13 | 15 | 6 | 0 | 0 | 66 | 21 | 381 |
2018 | Human resources | 24 | 40 | 18 | 12 | 6 | 0 | 0 | 64 | 18 | 72 |
2018 | Financial management | 28 | 42 | 12 | 10 | 6 | 0 | 2 | 72 | 17 | 50 |
2018 | Information management | 35 | 34 | 10 | 13 | 4 | 4 | 0 | 72 | 18 | 23 |
2018 | Information technology | 28 | 37 | 20 | 9 | 5 | 1 | 0 | 66 | 14 | 84 |
2018 | Evaluation | 8 | 84 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 12 |
2018 | Data sciences | 0 | 36 | 26 | 16 | 21 | 0 | 0 | 36 | 38 | 13 |
2018 | Policy | 20 | 56 | 5 | 10 | 10 | 0 | 0 | 76 | 19 | 44 |
2018 | Project management | 18 | 35 | 16 | 27 | 4 | 0 | 0 | 53 | 31 | 44 |
2018 | Other services to the public | 25 | 44 | 13 | 12 | 5 | 1 | 0 | 69 | 18 | 182 |
2018 | None of the above | 24 | 41 | 11 | 18 | 6 | 0 | 0 | 65 | 24 | 153 |
2017 | Client contact centre | 31 | 48 | 11 | 7 | 3 | 0 | 0 | 79 | 10 | 219 |
2017 | Health care practitioners | 30 | 40 | 10 | 15 | 4 | 0 | 0 | 70 | 19 | 165 |
2017 | Communications or public affairs | 35 | 42 | 12 | 9 | 3 | 0 | 0 | 77 | 12 | 63 |
2017 | Access to information and privacy | 64 | 19 | 14 | 3 | 0 | 0 | 0 | 83 | 3 | 30 |
2017 | Security | 28 | 43 | 9 | 0 | 20 | 0 | 0 | 71 | 20 | 10 |
2017 | Legal services | 38 | 37 | 14 | 6 | 4 | 0 | 0 | 75 | 11 | 45 |
2017 | Administration and operations | 31 | 38 | 15 | 11 | 5 | 0 | 0 | 69 | 16 | 484 |
2017 | Human resources | 28 | 31 | 20 | 14 | 8 | 0 | 0 | 59 | 21 | 91 |
2017 | Financial management | 32 | 42 | 10 | 11 | 6 | 0 | 0 | 74 | 17 | 62 |
2017 | Information management | 35 | 60 | 0 | 0 | 6 | 0 | 0 | 94 | 6 | 25 |
2017 | Information technology | 29 | 39 | 14 | 14 | 5 | 0 | 0 | 68 | 19 | 100 |
2017 | Evaluation | 28 | 64 | 0 | 7 | 0 | 0 | 0 | 93 | 7 | 14 |
2017 | Data sciences | 39 | 23 | 5 | 27 | 5 | 0 | 0 | 62 | 33 | 16 |
2017 | Policy | 34 | 40 | 9 | 13 | 4 | 0 | 0 | 74 | 17 | 67 |
2017 | Project management | 22 | 41 | 20 | 12 | 5 | 0 | 0 | 63 | 17 | 39 |
2017 | Other services to the public | 24 | 41 | 12 | 13 | 10 | 0 | 0 | 65 | 23 | 221 |
2017 | None of the above | 26 | 41 | 11 | 14 | 8 | 0 | 0 | 67 | 22 | 231 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 44 | 35 | 11 | 4 | 5 | 1 | 0 | 80 | 9 | 250 |
2019 | Health care practitioners | 37 | 37 | 11 | 9 | 6 | 1 | 0 | 74 | 15 | 199 |
2019 | Communications or public affairs | 34 | 29 | 9 | 12 | 9 | 4 | 3 | 68 | 23 | 63 |
2019 | Access to information and privacy | 55 | 34 | 4 | 7 | 0 | 0 | 0 | 89 | 7 | 29 |
2019 | Security | 29 | 61 | 0 | 10 | 0 | 0 | 0 | 90 | 10 | 10 |
2019 | Legal services | 43 | 24 | 16 | 12 | 6 | 0 | 0 | 66 | 18 | 51 |
2019 | Administration and operations | 40 | 28 | 14 | 9 | 8 | 0 | 1 | 69 | 17 | 504 |
2019 | Human resources | 43 | 35 | 11 | 5 | 5 | 0 | 0 | 78 | 11 | 115 |
2019 | Financial management | 43 | 22 | 14 | 13 | 7 | 0 | 0 | 65 | 20 | 78 |
2019 | Procurement | 40 | 17 | 35 | 0 | 8 | 0 | 0 | 57 | 8 | 11 |
2019 | Information management | 38 | 40 | 14 | 3 | 6 | 0 | 0 | 78 | 8 | 34 |
2019 | Information technology | 44 | 32 | 12 | 8 | 3 | 0 | 0 | 77 | 11 | 105 |
2019 | Internal audit | 55 | 35 | 0 | 0 | 10 | 0 | 0 | 90 | 10 | 11 |
2019 | Evaluation | 40 | 22 | 7 | 23 | 0 | 9 | 0 | 67 | 25 | 11 |
2019 | Data sciences | 41 | 41 | 19 | 0 | 0 | 0 | 0 | 81 | 0 | 16 |
2019 | Policy | 52 | 26 | 8 | 5 | 6 | 2 | 2 | 80 | 12 | 60 |
2019 | Project management | 36 | 37 | 13 | 9 | 5 | 0 | 0 | 73 | 14 | 65 |
2019 | Other services to the public | 44 | 26 | 9 | 10 | 9 | 0 | 1 | 71 | 20 | 222 |
2019 | None of the above | 40 | 28 | 12 | 9 | 8 | 1 | 1 | 70 | 17 | 242 |
2018 | Client contact centre | 33 | 32 | 13 | 14 | 8 | 1 | 0 | 65 | 22 | 148 |
2018 | Health care practitioners | 33 | 36 | 9 | 11 | 11 | 0 | 1 | 69 | 22 | 143 |
2018 | Communications or public affairs | 30 | 35 | 7 | 12 | 12 | 4 | 0 | 68 | 25 | 42 |
2018 | Access to information and privacy | 49 | 21 | 20 | 3 | 7 | 0 | 0 | 70 | 10 | 26 |
2018 | Security | 26 | 51 | 0 | 15 | 8 | 0 | 0 | 77 | 23 | 11 |
2018 | Legal services | 38 | 39 | 11 | 8 | 3 | 0 | 0 | 77 | 11 | 59 |
2018 | Administration and operations | 33 | 32 | 17 | 8 | 10 | 0 | 1 | 66 | 18 | 374 |
2018 | Human resources | 42 | 33 | 14 | 6 | 5 | 0 | 0 | 75 | 11 | 72 |
2018 | Financial management | 43 | 22 | 12 | 13 | 10 | 0 | 0 | 64 | 24 | 50 |
2018 | Information management | 29 | 32 | 14 | 11 | 8 | 0 | 5 | 65 | 20 | 22 |
2018 | Information technology | 37 | 41 | 11 | 8 | 0 | 1 | 2 | 80 | 9 | 83 |
2018 | Evaluation | 32 | 50 | 8 | 10 | 0 | 0 | 0 | 82 | 10 | 12 |
2018 | Data sciences | 12 | 28 | 18 | 34 | 7 | 0 | 0 | 41 | 41 | 13 |
2018 | Policy | 33 | 46 | 9 | 5 | 7 | 0 | 0 | 79 | 12 | 43 |
2018 | Project management | 33 | 33 | 16 | 9 | 6 | 2 | 0 | 67 | 16 | 43 |
2018 | Other services to the public | 33 | 28 | 13 | 14 | 11 | 0 | 1 | 62 | 26 | 181 |
2018 | None of the above | 35 | 28 | 14 | 14 | 6 | 1 | 1 | 66 | 20 | 153 |
2017 | Client contact centre | 40 | 31 | 14 | 10 | 5 | 1 | 0 | 71 | 15 | 219 |
2017 | Health care practitioners | 33 | 41 | 9 | 9 | 9 | 0 | 0 | 74 | 17 | 164 |
2017 | Communications or public affairs | 59 | 27 | 3 | 9 | 3 | 0 | 0 | 86 | 11 | 63 |
2017 | Access to information and privacy | 71 | 26 | 3 | 0 | 0 | 0 | 0 | 97 | 0 | 30 |
2017 | Security | 46 | 9 | 0 | 34 | 10 | 0 | 0 | 55 | 45 | 10 |
2017 | Legal services | 35 | 35 | 9 | 15 | 6 | 0 | 0 | 70 | 22 | 45 |
2017 | Administration and operations | 36 | 32 | 14 | 9 | 9 | 0 | 0 | 68 | 18 | 486 |
2017 | Human resources | 37 | 41 | 11 | 5 | 4 | 1 | 0 | 79 | 10 | 90 |
2017 | Financial management | 47 | 26 | 11 | 9 | 7 | 0 | 0 | 73 | 16 | 63 |
2017 | Information management | 54 | 33 | 3 | 3 | 0 | 0 | 6 | 93 | 4 | 25 |
2017 | Information technology | 40 | 41 | 12 | 6 | 1 | 0 | 0 | 81 | 7 | 100 |
2017 | Evaluation | 29 | 34 | 21 | 0 | 8 | 7 | 0 | 68 | 9 | 14 |
2017 | Data sciences | 40 | 23 | 16 | 21 | 0 | 0 | 0 | 62 | 21 | 16 |
2017 | Policy | 50 | 27 | 9 | 6 | 7 | 0 | 0 | 78 | 13 | 67 |
2017 | Project management | 36 | 35 | 10 | 7 | 12 | 0 | 0 | 70 | 20 | 39 |
2017 | Other services to the public | 31 | 29 | 13 | 14 | 13 | 0 | 0 | 60 | 28 | 221 |
2017 | None of the above | 29 | 37 | 12 | 10 | 10 | 1 | 1 | 67 | 20 | 232 |
2014 | Client contact centre | 41 | 34 | 10 | 9 | 6 | 0 | 0 | 75 | 15 | 213 |
2014 | Health care practitioners | 43 | 23 | 12 | 12 | 6 | 3 | 0 | 68 | 19 | 116 |
2014 | Communications or public affairs | 66 | 18 | 5 | 8 | 3 | 0 | 0 | 84 | 11 | 62 |
2014 | Access to information and privacy | 65 | 11 | 3 | 4 | 0 | 16 | 0 | 92 | 5 | 35 |
2014 | Security | 22 | 52 | 0 | 0 | 26 | 0 | 0 | 74 | 26 | 13 |
2014 | Legal services | 39 | 36 | 6 | 10 | 5 | 1 | 2 | 78 | 15 | 53 |
2014 | Administration and operations | 41 | 34 | 12 | 7 | 6 | 0 | 0 | 75 | 13 | 393 |
2014 | Human resources | 42 | 28 | 8 | 5 | 18 | 0 | 0 | 69 | 23 | 95 |
2014 | Financial management | 37 | 33 | 6 | 11 | 10 | 2 | 0 | 72 | 22 | 72 |
2014 | Procurement | 64 | 24 | 0 | 12 | 0 | 0 | 0 | 88 | 12 | 10 |
2014 | Information management | 35 | 38 | 10 | 14 | 3 | 0 | 0 | 73 | 17 | 34 |
2014 | Information technology | 41 | 37 | 14 | 4 | 4 | 0 | 0 | 78 | 8 | 122 |
2014 | Internal audit | 45 | 36 | 0 | 0 | 19 | 0 | 0 | 81 | 19 | 11 |
2014 | Evaluation | 63 | 22 | 7 | 7 | 0 | 0 | 0 | 85 | 7 | 13 |
2014 | Other services to the public | 32 | 34 | 12 | 8 | 10 | 1 | 4 | 68 | 19 | 169 |
2014 | None of the above | 35 | 34 | 13 | 9 | 9 | 1 | 0 | 70 | 18 | 197 |
Job fit and development
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 17 | 35 | 17 | 18 | 14 | 0 | 0 | 52 | 31 | 247 |
2019 | Health care practitioners | 23 | 31 | 13 | 19 | 13 | 0 | 0 | 54 | 33 | 198 |
2019 | Communications or public affairs | 21 | 43 | 9 | 18 | 7 | 1 | 0 | 65 | 26 | 62 |
2019 | Access to information and privacy | 43 | 34 | 10 | 13 | 0 | 0 | 0 | 77 | 13 | 30 |
2019 | Security | 41 | 49 | 10 | 0 | 0 | 0 | 0 | 90 | 0 | 10 |
2019 | Legal services | 38 | 36 | 6 | 16 | 4 | 0 | 0 | 74 | 20 | 50 |
2019 | Administration and operations | 20 | 39 | 9 | 20 | 11 | 0 | 0 | 59 | 31 | 505 |
2019 | Human resources | 32 | 44 | 5 | 13 | 4 | 0 | 1 | 77 | 17 | 114 |
2019 | Financial management | 22 | 47 | 11 | 10 | 9 | 0 | 0 | 69 | 19 | 78 |
2019 | Procurement | 30 | 25 | 35 | 10 | 0 | 0 | 0 | 55 | 10 | 11 |
2019 | Information management | 26 | 41 | 13 | 9 | 9 | 3 | 0 | 68 | 18 | 34 |
2019 | Information technology | 31 | 40 | 14 | 12 | 3 | 0 | 0 | 71 | 15 | 104 |
2019 | Internal audit | 91 | 9 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Evaluation | 52 | 9 | 6 | 8 | 25 | 0 | 0 | 61 | 33 | 10 |
2019 | Data sciences | 16 | 60 | 14 | 0 | 9 | 0 | 0 | 77 | 9 | 16 |
2019 | Policy | 28 | 44 | 10 | 17 | 2 | 0 | 0 | 71 | 19 | 60 |
2019 | Project management | 29 | 44 | 7 | 13 | 6 | 0 | 0 | 74 | 19 | 65 |
2019 | Other services to the public | 18 | 37 | 10 | 19 | 16 | 0 | 0 | 55 | 35 | 222 |
2019 | None of the above | 19 | 38 | 9 | 19 | 14 | 0 | 1 | 58 | 33 | 243 |
2018 | Client contact centre | 15 | 44 | 12 | 18 | 11 | 0 | 1 | 59 | 29 | 148 |
2018 | Health care practitioners | 15 | 45 | 12 | 17 | 12 | 0 | 0 | 60 | 29 | 143 |
2018 | Communications or public affairs | 12 | 58 | 15 | 10 | 5 | 0 | 0 | 71 | 14 | 41 |
2018 | Access to information and privacy | 40 | 54 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 26 |
2018 | Security | 34 | 49 | 0 | 8 | 9 | 0 | 0 | 83 | 17 | 11 |
2018 | Legal services | 26 | 56 | 3 | 15 | 0 | 0 | 0 | 82 | 15 | 59 |
2018 | Administration and operations | 16 | 44 | 8 | 22 | 10 | 0 | 0 | 60 | 32 | 380 |
2018 | Human resources | 24 | 38 | 8 | 20 | 9 | 0 | 1 | 63 | 29 | 72 |
2018 | Financial management | 17 | 49 | 10 | 23 | 2 | 0 | 0 | 66 | 25 | 50 |
2018 | Information management | 19 | 44 | 14 | 14 | 9 | 0 | 0 | 63 | 23 | 22 |
2018 | Information technology | 20 | 54 | 12 | 11 | 2 | 1 | 0 | 75 | 13 | 84 |
2018 | Evaluation | 40 | 42 | 8 | 0 | 10 | 0 | 0 | 82 | 10 | 12 |
2018 | Data sciences | 7 | 41 | 31 | 14 | 0 | 7 | 0 | 52 | 15 | 13 |
2018 | Policy | 9 | 53 | 12 | 21 | 5 | 0 | 0 | 62 | 26 | 44 |
2018 | Project management | 18 | 34 | 16 | 14 | 16 | 0 | 2 | 54 | 30 | 44 |
2018 | Other services to the public | 11 | 50 | 7 | 21 | 11 | 0 | 0 | 61 | 32 | 182 |
2018 | None of the above | 16 | 45 | 7 | 22 | 9 | 0 | 0 | 62 | 31 | 153 |
2017 | Client contact centre | 19 | 43 | 14 | 19 | 5 | 0 | 0 | 63 | 23 | 219 |
2017 | Health care practitioners | 18 | 44 | 11 | 20 | 7 | 0 | 0 | 62 | 28 | 164 |
2017 | Communications or public affairs | 23 | 45 | 12 | 15 | 4 | 0 | 0 | 68 | 20 | 63 |
2017 | Access to information and privacy | 49 | 42 | 6 | 3 | 0 | 0 | 0 | 91 | 3 | 30 |
2017 | Security | 18 | 62 | 9 | 10 | 0 | 0 | 0 | 80 | 10 | 10 |
2017 | Legal services | 22 | 52 | 6 | 13 | 6 | 0 | 0 | 74 | 20 | 45 |
2017 | Administration and operations | 19 | 40 | 11 | 19 | 10 | 0 | 0 | 59 | 29 | 483 |
2017 | Human resources | 21 | 45 | 9 | 14 | 11 | 0 | 0 | 66 | 26 | 91 |
2017 | Financial management | 28 | 41 | 5 | 18 | 8 | 0 | 0 | 69 | 26 | 63 |
2017 | Information management | 29 | 43 | 14 | 7 | 4 | 0 | 3 | 75 | 11 | 25 |
2017 | Information technology | 25 | 39 | 11 | 19 | 5 | 0 | 0 | 64 | 25 | 100 |
2017 | Evaluation | 43 | 43 | 15 | 0 | 0 | 0 | 0 | 85 | 0 | 14 |
2017 | Data sciences | 13 | 41 | 17 | 17 | 12 | 0 | 0 | 54 | 30 | 15 |
2017 | Policy | 18 | 42 | 10 | 18 | 10 | 0 | 1 | 61 | 29 | 67 |
2017 | Project management | 14 | 40 | 18 | 15 | 15 | 0 | 0 | 53 | 29 | 39 |
2017 | Other services to the public | 14 | 41 | 9 | 24 | 13 | 0 | 0 | 55 | 36 | 221 |
2017 | None of the above | 19 | 36 | 9 | 23 | 13 | 0 | 0 | 55 | 36 | 231 |
2014 | Client contact centre | 17 | 39 | 16 | 14 | 14 | 0 | 0 | 57 | 27 | 213 |
2014 | Health care practitioners | 22 | 33 | 12 | 18 | 14 | 0 | 0 | 55 | 32 | 116 |
2014 | Communications or public affairs | 8 | 50 | 10 | 22 | 9 | 0 | 0 | 58 | 31 | 62 |
2014 | Access to information and privacy | 34 | 49 | 10 | 4 | 3 | 0 | 0 | 83 | 7 | 35 |
2014 | Security | 7 | 60 | 7 | 7 | 18 | 0 | 0 | 67 | 26 | 13 |
2014 | Legal services | 21 | 44 | 8 | 24 | 3 | 0 | 0 | 65 | 27 | 53 |
2014 | Administration and operations | 19 | 35 | 11 | 22 | 12 | 0 | 0 | 54 | 35 | 393 |
2014 | Human resources | 25 | 29 | 10 | 22 | 14 | 0 | 0 | 54 | 36 | 95 |
2014 | Financial management | 16 | 44 | 12 | 19 | 10 | 0 | 0 | 60 | 29 | 72 |
2014 | Procurement | 26 | 26 | 12 | 36 | 0 | 0 | 0 | 52 | 36 | 10 |
2014 | Information management | 15 | 43 | 8 | 31 | 2 | 0 | 0 | 59 | 33 | 34 |
2014 | Information technology | 22 | 33 | 15 | 20 | 9 | 0 | 1 | 56 | 29 | 122 |
2014 | Internal audit | 54 | 36 | 10 | 0 | 0 | 0 | 0 | 90 | 0 | 11 |
2014 | Evaluation | 23 | 68 | 0 | 9 | 0 | 0 | 0 | 91 | 9 | 13 |
2014 | Other services to the public | 17 | 32 | 9 | 20 | 21 | 0 | 0 | 50 | 42 | 169 |
2014 | None of the above | 12 | 33 | 14 | 20 | 21 | 0 | 0 | 45 | 41 | 196 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 24 | 28 | 17 | 18 | 9 | 2 | 1 | 54 | 28 | 248 |
2019 | Health care practitioners | 24 | 29 | 20 | 14 | 9 | 4 | 1 | 55 | 24 | 200 |
2019 | Communications or public affairs | 23 | 33 | 19 | 9 | 12 | 3 | 2 | 59 | 21 | 62 |
2019 | Access to information and privacy | 43 | 37 | 13 | 0 | 7 | 0 | 0 | 80 | 7 | 30 |
2019 | Security | 61 | 20 | 10 | 0 | 10 | 0 | 0 | 80 | 10 | 10 |
2019 | Legal services | 28 | 23 | 22 | 8 | 16 | 4 | 0 | 53 | 24 | 51 |
2019 | Administration and operations | 22 | 33 | 15 | 16 | 10 | 3 | 0 | 57 | 28 | 500 |
2019 | Human resources | 28 | 37 | 15 | 11 | 9 | 0 | 0 | 65 | 20 | 115 |
2019 | Financial management | 18 | 37 | 22 | 16 | 6 | 1 | 0 | 55 | 22 | 77 |
2019 | Procurement | 26 | 17 | 8 | 24 | 26 | 0 | 0 | 43 | 50 | 12 |
2019 | Information management | 26 | 36 | 8 | 14 | 9 | 8 | 0 | 67 | 25 | 34 |
2019 | Information technology | 33 | 36 | 16 | 9 | 6 | 1 | 0 | 69 | 15 | 105 |
2019 | Internal audit | 28 | 51 | 11 | 0 | 0 | 10 | 0 | 88 | 0 | 10 |
2019 | Evaluation | 40 | 16 | 6 | 31 | 7 | 0 | 0 | 56 | 38 | 11 |
2019 | Data sciences | 45 | 35 | 20 | 0 | 0 | 0 | 0 | 80 | 0 | 16 |
2019 | Policy | 18 | 44 | 26 | 8 | 5 | 0 | 0 | 61 | 13 | 60 |
2019 | Project management | 15 | 45 | 19 | 15 | 5 | 2 | 0 | 61 | 20 | 65 |
2019 | Other services to the public | 22 | 27 | 13 | 15 | 18 | 5 | 0 | 51 | 35 | 222 |
2019 | None of the above | 23 | 28 | 16 | 16 | 14 | 3 | 0 | 53 | 31 | 244 |
2018 | Client contact centre | 10 | 26 | 20 | 23 | 19 | 3 | 0 | 37 | 43 | 147 |
2018 | Health care practitioners | 11 | 30 | 26 | 15 | 17 | 1 | 0 | 42 | 32 | 142 |
2018 | Communications or public affairs | 12 | 41 | 19 | 14 | 14 | 0 | 0 | 53 | 28 | 42 |
2018 | Access to information and privacy | 39 | 45 | 5 | 3 | 8 | 0 | 0 | 84 | 12 | 26 |
2018 | Security | 26 | 43 | 23 | 8 | 0 | 0 | 0 | 69 | 8 | 11 |
2018 | Legal services | 28 | 32 | 13 | 13 | 12 | 2 | 0 | 61 | 26 | 57 |
2018 | Administration and operations | 17 | 24 | 22 | 22 | 12 | 2 | 0 | 42 | 36 | 376 |
2018 | Human resources | 18 | 25 | 20 | 20 | 9 | 6 | 2 | 47 | 32 | 70 |
2018 | Financial management | 23 | 32 | 12 | 21 | 10 | 2 | 0 | 56 | 32 | 50 |
2018 | Information management | 31 | 42 | 5 | 13 | 9 | 0 | 0 | 73 | 22 | 23 |
2018 | Information technology | 28 | 41 | 9 | 14 | 5 | 4 | 0 | 71 | 20 | 84 |
2018 | Evaluation | 26 | 43 | 31 | 0 | 0 | 0 | 0 | 69 | 0 | 11 |
2018 | Data sciences | 7 | 19 | 33 | 41 | 0 | 0 | 0 | 26 | 41 | 13 |
2018 | Policy | 14 | 23 | 14 | 28 | 16 | 2 | 2 | 39 | 46 | 44 |
2018 | Project management | 12 | 36 | 19 | 14 | 14 | 2 | 2 | 50 | 30 | 42 |
2018 | Other services to the public | 14 | 18 | 16 | 23 | 24 | 5 | 0 | 34 | 49 | 181 |
2018 | None of the above | 18 | 28 | 17 | 21 | 12 | 4 | 0 | 48 | 35 | 152 |
2017 | Client contact centre | 17 | 33 | 20 | 15 | 11 | 3 | 1 | 52 | 28 | 219 |
2017 | Health care practitioners | 19 | 32 | 14 | 21 | 9 | 5 | 0 | 54 | 31 | 165 |
2017 | Communications or public affairs | 20 | 44 | 7 | 16 | 7 | 2 | 2 | 67 | 25 | 63 |
2017 | Access to information and privacy | 44 | 35 | 7 | 6 | 0 | 5 | 3 | 86 | 7 | 30 |
2017 | Security | 28 | 53 | 0 | 9 | 10 | 0 | 0 | 80 | 20 | 10 |
2017 | Legal services | 27 | 22 | 11 | 21 | 13 | 7 | 0 | 52 | 36 | 45 |
2017 | Administration and operations | 18 | 30 | 18 | 19 | 13 | 3 | 0 | 49 | 33 | 485 |
2017 | Human resources | 14 | 34 | 23 | 18 | 10 | 1 | 0 | 49 | 28 | 91 |
2017 | Financial management | 30 | 31 | 20 | 12 | 5 | 2 | 0 | 62 | 17 | 63 |
2017 | Information management | 41 | 38 | 14 | 4 | 0 | 3 | 0 | 81 | 4 | 25 |
2017 | Information technology | 22 | 41 | 19 | 11 | 6 | 1 | 0 | 64 | 17 | 100 |
2017 | Evaluation | 37 | 41 | 7 | 0 | 16 | 0 | 0 | 78 | 16 | 14 |
2017 | Data sciences | 10 | 34 | 11 | 28 | 11 | 6 | 0 | 47 | 42 | 16 |
2017 | Policy | 21 | 29 | 19 | 16 | 7 | 7 | 0 | 54 | 25 | 67 |
2017 | Project management | 19 | 28 | 18 | 18 | 12 | 6 | 0 | 49 | 32 | 38 |
2017 | Other services to the public | 13 | 23 | 13 | 25 | 22 | 4 | 1 | 38 | 49 | 221 |
2017 | None of the above | 19 | 20 | 15 | 19 | 20 | 6 | 0 | 42 | 42 | 232 |
2014 | Client contact centre | 15 | 23 | 17 | 25 | 16 | 4 | 0 | 40 | 43 | 213 |
2014 | Health care practitioners | 19 | 23 | 17 | 15 | 19 | 5 | 3 | 45 | 37 | 116 |
2014 | Communications or public affairs | 6 | 9 | 49 | 13 | 11 | 2 | 10 | 18 | 27 | 62 |
2014 | Access to information and privacy | 55 | 14 | 16 | 4 | 1 | 9 | 1 | 76 | 6 | 35 |
2014 | Security | 29 | 22 | 10 | 23 | 16 | 0 | 0 | 51 | 39 | 13 |
2014 | Legal services | 16 | 42 | 18 | 5 | 19 | 0 | 0 | 58 | 24 | 53 |
2014 | Administration and operations | 11 | 23 | 21 | 18 | 20 | 4 | 3 | 37 | 41 | 392 |
2014 | Human resources | 9 | 22 | 15 | 30 | 22 | 2 | 0 | 31 | 54 | 95 |
2014 | Financial management | 5 | 25 | 21 | 19 | 17 | 4 | 8 | 34 | 41 | 72 |
2014 | Procurement | 24 | 24 | 14 | 38 | 0 | 0 | 0 | 48 | 38 | 10 |
2014 | Information management | 17 | 33 | 27 | 15 | 6 | 2 | 0 | 51 | 21 | 33 |
2014 | Information technology | 14 | 37 | 18 | 20 | 9 | 3 | 0 | 52 | 29 | 122 |
2014 | Internal audit | 26 | 17 | 17 | 29 | 0 | 10 | 0 | 48 | 32 | 11 |
2014 | Evaluation | 33 | 15 | 23 | 15 | 7 | 7 | 0 | 51 | 24 | 13 |
2014 | Other services to the public | 8 | 24 | 14 | 21 | 26 | 8 | 0 | 34 | 51 | 169 |
2014 | None of the above | 10 | 20 | 17 | 24 | 24 | 4 | 0 | 31 | 51 | 197 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 20 | 28 | 14 | 18 | 15 | 3 | 2 | 50 | 35 | 247 |
2019 | Health care practitioners | 21 | 26 | 17 | 15 | 13 | 4 | 3 | 51 | 31 | 200 |
2019 | Communications or public affairs | 31 | 23 | 10 | 13 | 16 | 7 | 0 | 58 | 31 | 63 |
2019 | Access to information and privacy | 41 | 34 | 12 | 3 | 7 | 3 | 0 | 77 | 10 | 30 |
2019 | Security | 39 | 41 | 0 | 20 | 0 | 0 | 0 | 80 | 20 | 10 |
2019 | Legal services | 16 | 10 | 12 | 19 | 29 | 4 | 10 | 30 | 56 | 51 |
2019 | Administration and operations | 23 | 29 | 14 | 15 | 16 | 2 | 1 | 54 | 32 | 504 |
2019 | Human resources | 32 | 31 | 12 | 12 | 9 | 1 | 2 | 65 | 23 | 115 |
2019 | Financial management | 23 | 25 | 22 | 16 | 14 | 0 | 0 | 48 | 30 | 76 |
2019 | Procurement | 26 | 26 | 9 | 15 | 17 | 0 | 8 | 56 | 34 | 12 |
2019 | Information management | 26 | 25 | 18 | 11 | 17 | 3 | 0 | 53 | 28 | 34 |
2019 | Information technology | 28 | 35 | 14 | 7 | 9 | 3 | 3 | 67 | 18 | 105 |
2019 | Internal audit | 49 | 21 | 9 | 10 | 11 | 0 | 0 | 70 | 21 | 10 |
2019 | Evaluation | 33 | 54 | 13 | 0 | 0 | 0 | 0 | 87 | 0 | 11 |
2019 | Data sciences | 32 | 53 | 10 | 5 | 0 | 0 | 0 | 85 | 5 | 16 |
2019 | Policy | 26 | 35 | 20 | 11 | 6 | 0 | 2 | 62 | 18 | 60 |
2019 | Project management | 22 | 39 | 18 | 11 | 6 | 4 | 0 | 64 | 18 | 65 |
2019 | Other services to the public | 20 | 25 | 14 | 16 | 20 | 5 | 0 | 48 | 37 | 222 |
2019 | None of the above | 23 | 24 | 12 | 13 | 22 | 2 | 3 | 50 | 37 | 243 |
2018 | Client contact centre | 15 | 24 | 15 | 20 | 23 | 2 | 1 | 41 | 44 | 147 |
2018 | Health care practitioners | 11 | 23 | 24 | 14 | 23 | 4 | 1 | 36 | 39 | 141 |
2018 | Communications or public affairs | 22 | 25 | 10 | 22 | 20 | 0 | 0 | 48 | 42 | 42 |
2018 | Access to information and privacy | 49 | 30 | 5 | 0 | 16 | 0 | 0 | 79 | 16 | 26 |
2018 | Security | 26 | 43 | 0 | 23 | 8 | 0 | 0 | 69 | 31 | 11 |
2018 | Legal services | 12 | 15 | 16 | 18 | 30 | 0 | 8 | 30 | 53 | 57 |
2018 | Administration and operations | 13 | 29 | 14 | 19 | 20 | 2 | 2 | 44 | 41 | 377 |
2018 | Human resources | 26 | 34 | 14 | 17 | 6 | 1 | 3 | 62 | 24 | 72 |
2018 | Financial management | 20 | 36 | 8 | 10 | 26 | 0 | 0 | 56 | 36 | 49 |
2018 | Information management | 35 | 21 | 17 | 4 | 18 | 5 | 0 | 59 | 23 | 23 |
2018 | Information technology | 29 | 37 | 13 | 10 | 10 | 0 | 1 | 67 | 19 | 83 |
2018 | Evaluation | 16 | 66 | 10 | 0 | 8 | 0 | 0 | 82 | 8 | 12 |
2018 | Data sciences | 19 | 45 | 14 | 7 | 14 | 0 | 0 | 64 | 21 | 13 |
2018 | Policy | 11 | 33 | 15 | 19 | 17 | 2 | 2 | 47 | 37 | 44 |
2018 | Project management | 18 | 44 | 15 | 2 | 15 | 2 | 2 | 66 | 19 | 44 |
2018 | Other services to the public | 15 | 18 | 12 | 21 | 26 | 5 | 3 | 36 | 51 | 182 |
2018 | None of the above | 17 | 23 | 14 | 23 | 14 | 4 | 4 | 44 | 41 | 153 |
2017 | Client contact centre | 16 | 21 | 21 | 19 | 17 | 4 | 2 | 39 | 39 | 218 |
2017 | Health care practitioners | 17 | 27 | 21 | 13 | 15 | 3 | 5 | 47 | 30 | 165 |
2017 | Communications or public affairs | 19 | 34 | 10 | 15 | 9 | 10 | 2 | 61 | 27 | 63 |
2017 | Access to information and privacy | 54 | 26 | 10 | 3 | 3 | 0 | 3 | 83 | 7 | 30 |
2017 | Security | 37 | 34 | 0 | 18 | 10 | 0 | 0 | 71 | 29 | 10 |
2017 | Legal services | 16 | 15 | 11 | 17 | 34 | 0 | 7 | 33 | 55 | 45 |
2017 | Administration and operations | 15 | 27 | 14 | 17 | 24 | 2 | 1 | 43 | 43 | 484 |
2017 | Human resources | 20 | 29 | 15 | 16 | 18 | 1 | 1 | 50 | 34 | 91 |
2017 | Financial management | 26 | 21 | 19 | 13 | 19 | 2 | 0 | 48 | 33 | 63 |
2017 | Information management | 36 | 19 | 18 | 14 | 4 | 3 | 6 | 60 | 20 | 25 |
2017 | Information technology | 20 | 32 | 18 | 18 | 8 | 4 | 1 | 54 | 27 | 100 |
2017 | Evaluation | 28 | 43 | 7 | 7 | 16 | 0 | 0 | 71 | 22 | 14 |
2017 | Data sciences | 6 | 34 | 16 | 16 | 22 | 5 | 0 | 42 | 41 | 16 |
2017 | Policy | 21 | 37 | 12 | 8 | 13 | 5 | 5 | 63 | 23 | 66 |
2017 | Project management | 12 | 31 | 15 | 22 | 12 | 5 | 3 | 47 | 37 | 39 |
2017 | Other services to the public | 10 | 20 | 10 | 24 | 28 | 5 | 3 | 33 | 56 | 221 |
2017 | None of the above | 16 | 19 | 15 | 21 | 23 | 4 | 3 | 37 | 46 | 231 |
2014 | Client contact centre | 10 | 18 | 20 | 21 | 25 | 3 | 4 | 29 | 49 | 213 |
2014 | Health care practitioners | 15 | 16 | 11 | 14 | 27 | 9 | 7 | 37 | 49 | 115 |
2014 | Communications or public affairs | 6 | 8 | 47 | 12 | 14 | 2 | 11 | 16 | 30 | 62 |
2014 | Access to information and privacy | 30 | 17 | 15 | 14 | 4 | 18 | 3 | 59 | 22 | 35 |
2014 | Security | 7 | 29 | 0 | 22 | 42 | 0 | 0 | 37 | 63 | 13 |
2014 | Legal services | 6 | 29 | 15 | 10 | 32 | 2 | 6 | 39 | 45 | 53 |
2014 | Administration and operations | 8 | 23 | 15 | 19 | 29 | 3 | 3 | 33 | 51 | 393 |
2014 | Human resources | 17 | 26 | 13 | 26 | 18 | 1 | 0 | 43 | 44 | 95 |
2014 | Financial management | 14 | 24 | 24 | 15 | 22 | 0 | 0 | 38 | 38 | 72 |
2014 | Procurement | 0 | 12 | 24 | 40 | 0 | 24 | 0 | 16 | 53 | 10 |
2014 | Information management | 12 | 24 | 20 | 13 | 19 | 0 | 12 | 41 | 36 | 34 |
2014 | Information technology | 13 | 31 | 13 | 21 | 17 | 2 | 2 | 46 | 40 | 122 |
2014 | Internal audit | 36 | 26 | 9 | 10 | 19 | 0 | 0 | 62 | 29 | 11 |
2014 | Evaluation | 24 | 7 | 31 | 22 | 7 | 0 | 8 | 35 | 32 | 13 |
2014 | Other services to the public | 8 | 20 | 7 | 29 | 26 | 8 | 2 | 31 | 61 | 169 |
2014 | None of the above | 8 | 20 | 21 | 14 | 28 | 5 | 3 | 31 | 46 | 197 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 55 | 21 | 12 | 4 | 1 | 0 | 7 | 81 | 6 | 250 |
2019 | Health care practitioners | 59 | 18 | 11 | 2 | 2 | 2 | 6 | 84 | 5 | 199 |
2019 | Communications or public affairs | 42 | 27 | 14 | 3 | 5 | 3 | 6 | 76 | 8 | 63 |
2019 | Access to information and privacy | 69 | 14 | 7 | 3 | 4 | 0 | 3 | 85 | 8 | 30 |
2019 | Security | 51 | 49 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Legal services | 63 | 24 | 2 | 0 | 2 | 2 | 8 | 96 | 2 | 51 |
2019 | Administration and operations | 51 | 24 | 10 | 5 | 4 | 1 | 5 | 80 | 9 | 502 |
2019 | Human resources | 54 | 23 | 7 | 6 | 0 | 0 | 9 | 85 | 6 | 115 |
2019 | Financial management | 51 | 30 | 9 | 4 | 3 | 0 | 4 | 84 | 7 | 76 |
2019 | Procurement | 55 | 18 | 27 | 0 | 0 | 0 | 0 | 73 | 0 | 11 |
2019 | Information management | 58 | 27 | 3 | 3 | 3 | 0 | 6 | 91 | 7 | 34 |
2019 | Information technology | 56 | 12 | 19 | 5 | 2 | 0 | 6 | 73 | 7 | 105 |
2019 | Internal audit | 38 | 33 | 11 | 0 | 8 | 0 | 10 | 79 | 9 | 11 |
2019 | Evaluation | 30 | 55 | 9 | 0 | 0 | 0 | 6 | 91 | 0 | 11 |
2019 | Data sciences | 24 | 25 | 20 | 6 | 5 | 0 | 20 | 62 | 14 | 16 |
2019 | Policy | 57 | 22 | 16 | 0 | 2 | 0 | 3 | 82 | 2 | 60 |
2019 | Project management | 48 | 25 | 13 | 4 | 5 | 0 | 5 | 77 | 9 | 65 |
2019 | Other services to the public | 49 | 26 | 15 | 4 | 1 | 1 | 4 | 79 | 5 | 222 |
2019 | None of the above | 59 | 20 | 11 | 2 | 2 | 2 | 4 | 84 | 4 | 242 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 52 | 9 | 10 | 6 | 9 | 1 | 14 | 71 | 17 | 250 |
2019 | Health care practitioners | 55 | 6 | 8 | 5 | 9 | 3 | 14 | 74 | 17 | 198 |
2019 | Communications or public affairs | 42 | 10 | 6 | 9 | 7 | 3 | 22 | 70 | 22 | 63 |
2019 | Access to information and privacy | 70 | 6 | 0 | 6 | 0 | 0 | 17 | 92 | 8 | 30 |
2019 | Security | 49 | 0 | 10 | 10 | 12 | 0 | 20 | 61 | 27 | 10 |
2019 | Legal services | 61 | 8 | 4 | 6 | 4 | 6 | 12 | 83 | 12 | 51 |
2019 | Administration and operations | 54 | 12 | 8 | 7 | 4 | 2 | 13 | 78 | 13 | 501 |
2019 | Human resources | 56 | 11 | 7 | 4 | 2 | 2 | 18 | 84 | 8 | 115 |
2019 | Financial management | 52 | 9 | 14 | 5 | 11 | 1 | 8 | 67 | 18 | 77 |
2019 | Procurement | 41 | 9 | 9 | 17 | 9 | 0 | 15 | 59 | 30 | 12 |
2019 | Information management | 52 | 12 | 11 | 5 | 5 | 0 | 14 | 75 | 12 | 34 |
2019 | Information technology | 56 | 14 | 10 | 5 | 3 | 2 | 10 | 80 | 8 | 104 |
2019 | Internal audit | 80 | 0 | 10 | 0 | 0 | 0 | 10 | 89 | 0 | 11 |
2019 | Evaluation | 44 | 9 | 14 | 0 | 33 | 0 | 0 | 53 | 33 | 10 |
2019 | Data sciences | 45 | 16 | 5 | 9 | 0 | 5 | 20 | 82 | 12 | 16 |
2019 | Policy | 54 | 14 | 10 | 3 | 6 | 3 | 10 | 78 | 11 | 60 |
2019 | Project management | 56 | 12 | 10 | 5 | 7 | 0 | 10 | 75 | 14 | 64 |
2019 | Other services to the public | 52 | 9 | 10 | 6 | 6 | 2 | 14 | 73 | 15 | 221 |
2019 | None of the above | 59 | 7 | 9 | 3 | 8 | 2 | 12 | 77 | 13 | 243 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 37 | 19 | 18 | 10 | 8 | 1 | 5 | 60 | 20 | 249 |
2019 | Health care practitioners | 40 | 25 | 17 | 7 | 7 | 2 | 3 | 68 | 14 | 200 |
2019 | Communications or public affairs | 54 | 27 | 7 | 3 | 3 | 0 | 6 | 86 | 6 | 62 |
2019 | Access to information and privacy | 84 | 7 | 0 | 3 | 4 | 3 | 0 | 93 | 7 | 30 |
2019 | Security | 71 | 20 | 10 | 0 | 0 | 0 | 0 | 90 | 0 | 10 |
2019 | Legal services | 53 | 20 | 16 | 2 | 2 | 2 | 4 | 78 | 4 | 50 |
2019 | Administration and operations | 41 | 25 | 14 | 9 | 6 | 1 | 4 | 70 | 15 | 502 |
2019 | Human resources | 43 | 29 | 12 | 7 | 2 | 3 | 6 | 78 | 9 | 114 |
2019 | Financial management | 47 | 26 | 15 | 6 | 2 | 1 | 3 | 76 | 9 | 78 |
2019 | Procurement | 26 | 42 | 32 | 0 | 0 | 0 | 0 | 68 | 0 | 12 |
2019 | Information management | 40 | 29 | 3 | 3 | 12 | 3 | 11 | 80 | 17 | 33 |
2019 | Information technology | 47 | 25 | 15 | 6 | 3 | 0 | 4 | 76 | 9 | 104 |
2019 | Internal audit | 51 | 9 | 29 | 0 | 0 | 0 | 11 | 68 | 0 | 10 |
2019 | Evaluation | 49 | 0 | 22 | 0 | 30 | 0 | 0 | 49 | 30 | 11 |
2019 | Data sciences | 46 | 25 | 5 | 5 | 0 | 5 | 14 | 89 | 6 | 16 |
2019 | Policy | 50 | 29 | 13 | 3 | 2 | 2 | 2 | 82 | 5 | 59 |
2019 | Project management | 50 | 24 | 16 | 0 | 5 | 0 | 5 | 78 | 5 | 64 |
2019 | Other services to the public | 37 | 22 | 17 | 12 | 8 | 1 | 4 | 61 | 21 | 222 |
2019 | None of the above | 39 | 23 | 15 | 8 | 7 | 1 | 6 | 67 | 17 | 241 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 34 | 21 | 19 | 9 | 11 | 1 | 5 | 59 | 21 | 250 |
2019 | Health care practitioners | 37 | 25 | 13 | 6 | 8 | 5 | 5 | 69 | 16 | 199 |
2019 | Communications or public affairs | 46 | 27 | 11 | 6 | 3 | 0 | 7 | 79 | 10 | 61 |
2019 | Access to information and privacy | 71 | 16 | 0 | 4 | 3 | 6 | 0 | 93 | 7 | 30 |
2019 | Security | 61 | 29 | 0 | 10 | 0 | 0 | 0 | 90 | 10 | 10 |
2019 | Legal services | 52 | 12 | 14 | 8 | 4 | 4 | 6 | 71 | 13 | 51 |
2019 | Administration and operations | 40 | 20 | 17 | 9 | 7 | 3 | 3 | 65 | 18 | 501 |
2019 | Human resources | 42 | 23 | 11 | 12 | 2 | 3 | 7 | 73 | 15 | 113 |
2019 | Financial management | 45 | 19 | 21 | 6 | 4 | 0 | 5 | 68 | 10 | 77 |
2019 | Procurement | 26 | 48 | 9 | 17 | 0 | 0 | 0 | 74 | 17 | 12 |
2019 | Information management | 34 | 22 | 24 | 3 | 11 | 3 | 3 | 60 | 15 | 34 |
2019 | Information technology | 47 | 23 | 16 | 6 | 4 | 0 | 4 | 73 | 10 | 102 |
2019 | Internal audit | 65 | 8 | 8 | 10 | 0 | 0 | 10 | 80 | 11 | 11 |
2019 | Evaluation | 49 | 13 | 9 | 0 | 30 | 0 | 0 | 62 | 30 | 11 |
2019 | Data sciences | 41 | 21 | 14 | 5 | 0 | 5 | 14 | 76 | 6 | 16 |
2019 | Policy | 43 | 28 | 14 | 3 | 7 | 3 | 2 | 75 | 10 | 59 |
2019 | Project management | 43 | 29 | 13 | 3 | 8 | 1 | 3 | 75 | 11 | 64 |
2019 | Other services to the public | 34 | 18 | 18 | 13 | 10 | 3 | 5 | 56 | 25 | 220 |
2019 | None of the above | 38 | 20 | 14 | 9 | 10 | 3 | 6 | 63 | 21 | 242 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 34 | 15 | 17 | 13 | 13 | 2 | 6 | 54 | 28 | 249 |
2019 | Health care practitioners | 38 | 24 | 13 | 8 | 10 | 5 | 3 | 67 | 19 | 197 |
2019 | Communications or public affairs | 46 | 17 | 9 | 12 | 11 | 0 | 4 | 66 | 24 | 61 |
2019 | Access to information and privacy | 64 | 12 | 0 | 14 | 4 | 6 | 0 | 81 | 19 | 30 |
2019 | Security | 59 | 20 | 22 | 0 | 0 | 0 | 0 | 78 | 0 | 10 |
2019 | Legal services | 29 | 14 | 14 | 12 | 18 | 6 | 8 | 50 | 34 | 51 |
2019 | Administration and operations | 38 | 21 | 15 | 8 | 12 | 3 | 3 | 63 | 21 | 505 |
2019 | Human resources | 33 | 19 | 18 | 12 | 9 | 2 | 7 | 57 | 24 | 115 |
2019 | Financial management | 37 | 20 | 15 | 16 | 8 | 0 | 4 | 59 | 25 | 77 |
2019 | Procurement | 26 | 17 | 32 | 26 | 0 | 0 | 0 | 43 | 26 | 12 |
2019 | Information management | 56 | 14 | 11 | 6 | 5 | 3 | 6 | 76 | 12 | 34 |
2019 | Information technology | 46 | 23 | 14 | 6 | 5 | 1 | 6 | 74 | 11 | 104 |
2019 | Internal audit | 43 | 19 | 29 | 0 | 0 | 0 | 10 | 68 | 0 | 11 |
2019 | Evaluation | 26 | 23 | 14 | 0 | 37 | 0 | 0 | 49 | 37 | 11 |
2019 | Data sciences | 35 | 35 | 5 | 5 | 5 | 0 | 14 | 82 | 12 | 16 |
2019 | Policy | 46 | 22 | 8 | 7 | 11 | 5 | 2 | 72 | 20 | 60 |
2019 | Project management | 47 | 22 | 9 | 3 | 12 | 0 | 6 | 74 | 16 | 64 |
2019 | Other services to the public | 34 | 18 | 14 | 12 | 18 | 0 | 4 | 54 | 31 | 218 |
2019 | None of the above | 35 | 18 | 12 | 12 | 15 | 2 | 6 | 57 | 30 | 243 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 58 | 13 | 11 | 6 | 5 | 0 | 7 | 76 | 11 | 250 |
2019 | Health care practitioners | 73 | 14 | 5 | 1 | 1 | 3 | 4 | 94 | 1 | 197 |
2019 | Communications or public affairs | 72 | 14 | 0 | 7 | 0 | 2 | 6 | 93 | 7 | 63 |
2019 | Access to information and privacy | 67 | 14 | 7 | 3 | 7 | 3 | 0 | 83 | 10 | 30 |
2019 | Security | 61 | 29 | 10 | 0 | 0 | 0 | 0 | 90 | 0 | 10 |
2019 | Legal services | 71 | 8 | 4 | 0 | 2 | 6 | 8 | 93 | 2 | 48 |
2019 | Administration and operations | 56 | 20 | 9 | 4 | 4 | 2 | 5 | 82 | 8 | 504 |
2019 | Human resources | 63 | 11 | 11 | 5 | 1 | 2 | 7 | 82 | 7 | 115 |
2019 | Financial management | 67 | 12 | 6 | 8 | 2 | 0 | 4 | 82 | 11 | 77 |
2019 | Procurement | 43 | 41 | 0 | 9 | 0 | 0 | 8 | 90 | 10 | 12 |
2019 | Information management | 81 | 10 | 3 | 0 | 0 | 0 | 6 | 97 | 0 | 34 |
2019 | Information technology | 64 | 21 | 6 | 1 | 1 | 1 | 6 | 91 | 2 | 104 |
2019 | Internal audit | 90 | 0 | 0 | 0 | 0 | 0 | 10 | 100 | 0 | 11 |
2019 | Evaluation | 70 | 24 | 6 | 0 | 0 | 0 | 0 | 94 | 0 | 11 |
2019 | Data sciences | 56 | 10 | 10 | 5 | 0 | 0 | 20 | 82 | 6 | 16 |
2019 | Policy | 75 | 11 | 8 | 2 | 2 | 0 | 3 | 89 | 3 | 59 |
2019 | Project management | 64 | 16 | 10 | 3 | 1 | 0 | 5 | 85 | 5 | 65 |
2019 | Other services to the public | 65 | 15 | 7 | 2 | 4 | 1 | 6 | 86 | 6 | 222 |
2019 | None of the above | 64 | 13 | 10 | 1 | 1 | 3 | 8 | 86 | 3 | 244 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 77 | 9 | 3 | 2 | 2 | 2 | 5 | 93 | 4 | 249 |
2019 | Health care practitioners | 81 | 8 | 1 | 0 | 3 | 4 | 3 | 96 | 3 | 197 |
2019 | Communications or public affairs | 74 | 3 | 6 | 0 | 3 | 4 | 10 | 90 | 3 | 62 |
2019 | Access to information and privacy | 93 | 4 | 0 | 0 | 4 | 0 | 0 | 96 | 4 | 30 |
2019 | Security | 68 | 22 | 10 | 0 | 0 | 0 | 0 | 90 | 0 | 10 |
2019 | Legal services | 78 | 4 | 2 | 0 | 4 | 6 | 6 | 93 | 5 | 50 |
2019 | Administration and operations | 76 | 7 | 2 | 2 | 3 | 5 | 4 | 92 | 5 | 502 |
2019 | Human resources | 76 | 8 | 3 | 2 | 1 | 2 | 8 | 93 | 3 | 114 |
2019 | Financial management | 80 | 8 | 0 | 1 | 3 | 3 | 5 | 96 | 4 | 78 |
2019 | Procurement | 52 | 15 | 9 | 9 | 0 | 8 | 8 | 79 | 11 | 12 |
2019 | Information management | 75 | 11 | 0 | 0 | 6 | 5 | 3 | 93 | 7 | 34 |
2019 | Information technology | 84 | 5 | 3 | 0 | 0 | 3 | 6 | 97 | 0 | 102 |
2019 | Internal audit | 69 | 11 | 0 | 0 | 10 | 0 | 10 | 89 | 11 | 11 |
2019 | Evaluation | 87 | 7 | 0 | 0 | 0 | 6 | 0 | 100 | 0 | 11 |
2019 | Data sciences | 69 | 5 | 0 | 0 | 0 | 5 | 20 | 100 | 0 | 16 |
2019 | Policy | 84 | 7 | 2 | 0 | 2 | 2 | 5 | 97 | 2 | 59 |
2019 | Project management | 77 | 13 | 4 | 0 | 0 | 1 | 5 | 95 | 0 | 65 |
2019 | Other services to the public | 78 | 7 | 2 | 2 | 2 | 3 | 6 | 93 | 5 | 222 |
2019 | None of the above | 74 | 9 | 4 | 2 | 2 | 2 | 7 | 91 | 4 | 243 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 74 | 7 | 6 | 2 | 2 | 1 | 8 | 89 | 4 | 249 |
2019 | Health care practitioners | 78 | 9 | 2 | 0 | 2 | 3 | 5 | 96 | 2 | 197 |
2019 | Communications or public affairs | 72 | 7 | 3 | 0 | 0 | 1 | 16 | 96 | 0 | 62 |
2019 | Access to information and privacy | 93 | 3 | 0 | 0 | 4 | 0 | 0 | 96 | 4 | 30 |
2019 | Security | 100 | 0 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Legal services | 76 | 0 | 6 | 0 | 6 | 4 | 8 | 86 | 7 | 50 |
2019 | Administration and operations | 76 | 5 | 3 | 2 | 2 | 3 | 9 | 92 | 5 | 502 |
2019 | Human resources | 77 | 9 | 0 | 1 | 0 | 0 | 14 | 99 | 1 | 112 |
2019 | Financial management | 89 | 4 | 0 | 0 | 0 | 1 | 6 | 100 | 0 | 77 |
2019 | Procurement | 65 | 17 | 0 | 0 | 0 | 0 | 18 | 100 | 0 | 11 |
2019 | Information management | 72 | 9 | 5 | 3 | 3 | 0 | 8 | 88 | 7 | 34 |
2019 | Information technology | 83 | 4 | 2 | 1 | 0 | 1 | 9 | 97 | 1 | 105 |
2019 | Internal audit | 80 | 10 | 0 | 0 | 0 | 0 | 10 | 100 | 0 | 11 |
2019 | Evaluation | 72 | 0 | 23 | 0 | 0 | 6 | 0 | 76 | 0 | 11 |
2019 | Data sciences | 65 | 0 | 5 | 0 | 0 | 5 | 25 | 94 | 0 | 16 |
2019 | Policy | 82 | 7 | 0 | 0 | 0 | 2 | 10 | 100 | 0 | 58 |
2019 | Project management | 88 | 7 | 0 | 0 | 0 | 0 | 5 | 100 | 0 | 65 |
2019 | Other services to the public | 72 | 7 | 4 | 3 | 2 | 2 | 11 | 90 | 6 | 219 |
2019 | None of the above | 74 | 8 | 4 | 1 | 2 | 2 | 9 | 92 | 3 | 242 |
Empowerment
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 23 | 38 | 14 | 15 | 10 | 0 | 0 | 61 | 25 | 248 |
2019 | Health care practitioners | 19 | 37 | 13 | 17 | 13 | 1 | 0 | 56 | 30 | 200 |
2019 | Communications or public affairs | 36 | 42 | 9 | 11 | 2 | 0 | 0 | 78 | 13 | 63 |
2019 | Access to information and privacy | 60 | 27 | 8 | 4 | 0 | 0 | 0 | 88 | 4 | 30 |
2019 | Security | 39 | 51 | 0 | 10 | 0 | 0 | 0 | 90 | 10 | 10 |
2019 | Legal services | 42 | 38 | 6 | 8 | 6 | 0 | 0 | 80 | 14 | 50 |
2019 | Administration and operations | 28 | 36 | 12 | 12 | 11 | 0 | 0 | 64 | 24 | 504 |
2019 | Human resources | 37 | 40 | 10 | 9 | 2 | 0 | 1 | 78 | 11 | 115 |
2019 | Financial management | 28 | 32 | 17 | 12 | 10 | 0 | 0 | 60 | 23 | 78 |
2019 | Procurement | 42 | 49 | 0 | 0 | 9 | 0 | 0 | 91 | 9 | 10 |
2019 | Information management | 42 | 25 | 13 | 9 | 11 | 0 | 0 | 67 | 20 | 34 |
2019 | Information technology | 42 | 41 | 9 | 6 | 3 | 0 | 0 | 82 | 9 | 105 |
2019 | Internal audit | 64 | 36 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2019 | Evaluation | 23 | 41 | 6 | 23 | 7 | 0 | 0 | 64 | 30 | 11 |
2019 | Data sciences | 41 | 41 | 14 | 5 | 0 | 0 | 0 | 82 | 5 | 16 |
2019 | Policy | 33 | 52 | 8 | 5 | 2 | 0 | 0 | 86 | 6 | 59 |
2019 | Project management | 34 | 47 | 12 | 6 | 1 | 0 | 0 | 81 | 7 | 65 |
2019 | Other services to the public | 28 | 27 | 14 | 20 | 12 | 0 | 0 | 55 | 31 | 218 |
2019 | None of the above | 27 | 33 | 12 | 16 | 12 | 0 | 0 | 60 | 28 | 241 |
2018 | Client contact centre | 18 | 30 | 12 | 19 | 22 | 0 | 0 | 48 | 41 | 147 |
2018 | Health care practitioners | 16 | 31 | 15 | 19 | 19 | 0 | 0 | 47 | 38 | 142 |
2018 | Communications or public affairs | 26 | 33 | 15 | 19 | 7 | 0 | 0 | 59 | 26 | 42 |
2018 | Access to information and privacy | 38 | 35 | 5 | 16 | 6 | 0 | 0 | 73 | 22 | 26 |
2018 | Security | 34 | 49 | 9 | 8 | 0 | 0 | 0 | 83 | 8 | 11 |
2018 | Legal services | 27 | 43 | 14 | 10 | 7 | 0 | 0 | 70 | 16 | 59 |
2018 | Administration and operations | 22 | 37 | 17 | 13 | 11 | 1 | 0 | 60 | 23 | 376 |
2018 | Human resources | 35 | 40 | 8 | 14 | 3 | 0 | 0 | 75 | 17 | 72 |
2018 | Financial management | 23 | 45 | 10 | 12 | 10 | 0 | 0 | 68 | 22 | 50 |
2018 | Information management | 27 | 16 | 22 | 13 | 22 | 0 | 0 | 43 | 35 | 23 |
2018 | Information technology | 35 | 43 | 10 | 6 | 5 | 1 | 0 | 79 | 11 | 83 |
2018 | Evaluation | 48 | 44 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 12 |
2018 | Data sciences | 26 | 52 | 7 | 0 | 14 | 0 | 0 | 78 | 14 | 13 |
2018 | Policy | 10 | 56 | 14 | 17 | 2 | 0 | 0 | 66 | 20 | 44 |
2018 | Project management | 31 | 41 | 9 | 9 | 9 | 0 | 0 | 72 | 18 | 43 |
2018 | Other services to the public | 18 | 35 | 11 | 24 | 12 | 0 | 0 | 53 | 36 | 180 |
2018 | None of the above | 23 | 44 | 9 | 12 | 11 | 0 | 1 | 68 | 23 | 152 |
2017 | Client contact centre | 21 | 31 | 17 | 17 | 13 | 1 | 1 | 52 | 30 | 218 |
2017 | Health care practitioners | 21 | 32 | 16 | 17 | 13 | 0 | 0 | 54 | 30 | 165 |
2017 | Communications or public affairs | 34 | 41 | 6 | 9 | 7 | 3 | 0 | 77 | 17 | 63 |
2017 | Access to information and privacy | 60 | 36 | 3 | 0 | 0 | 0 | 0 | 97 | 0 | 30 |
2017 | Security | 28 | 28 | 20 | 16 | 9 | 0 | 0 | 55 | 25 | 10 |
2017 | Legal services | 31 | 45 | 6 | 7 | 11 | 0 | 0 | 76 | 17 | 45 |
2017 | Administration and operations | 26 | 39 | 9 | 16 | 10 | 0 | 0 | 65 | 26 | 484 |
2017 | Human resources | 23 | 43 | 17 | 11 | 6 | 0 | 0 | 66 | 17 | 90 |
2017 | Financial management | 30 | 46 | 15 | 5 | 5 | 0 | 0 | 75 | 10 | 63 |
2017 | Information management | 47 | 42 | 11 | 0 | 0 | 0 | 0 | 89 | 0 | 25 |
2017 | Information technology | 32 | 43 | 10 | 11 | 4 | 0 | 0 | 75 | 14 | 100 |
2017 | Evaluation | 43 | 28 | 16 | 14 | 0 | 0 | 0 | 70 | 14 | 14 |
2017 | Data sciences | 39 | 49 | 6 | 0 | 5 | 0 | 0 | 88 | 5 | 16 |
2017 | Policy | 44 | 28 | 12 | 12 | 4 | 0 | 0 | 72 | 16 | 67 |
2017 | Project management | 31 | 49 | 10 | 7 | 2 | 0 | 0 | 80 | 10 | 39 |
2017 | Other services to the public | 20 | 33 | 11 | 18 | 18 | 0 | 0 | 53 | 36 | 221 |
2017 | None of the above | 20 | 35 | 14 | 17 | 13 | 1 | 0 | 55 | 30 | 231 |
2014 | Client contact centre | 12 | 28 | 19 | 21 | 19 | 0 | 2 | 41 | 40 | 213 |
2014 | Health care practitioners | 17 | 32 | 8 | 11 | 31 | 0 | 0 | 49 | 43 | 116 |
2014 | Communications or public affairs | 47 | 21 | 5 | 8 | 9 | 0 | 10 | 76 | 19 | 62 |
2014 | Access to information and privacy | 49 | 44 | 3 | 3 | 1 | 0 | 0 | 93 | 4 | 35 |
2014 | Security | 7 | 52 | 10 | 16 | 7 | 7 | 0 | 64 | 25 | 13 |
2014 | Legal services | 24 | 50 | 8 | 8 | 8 | 0 | 2 | 75 | 17 | 53 |
2014 | Administration and operations | 18 | 43 | 9 | 15 | 14 | 0 | 0 | 62 | 29 | 392 |
2014 | Human resources | 21 | 44 | 9 | 10 | 17 | 0 | 0 | 65 | 26 | 95 |
2014 | Financial management | 18 | 46 | 9 | 14 | 13 | 0 | 0 | 64 | 26 | 72 |
2014 | Procurement | 28 | 24 | 36 | 12 | 0 | 0 | 0 | 52 | 12 | 10 |
2014 | Information management | 16 | 58 | 13 | 6 | 7 | 0 | 0 | 74 | 13 | 34 |
2014 | Information technology | 29 | 44 | 12 | 8 | 8 | 0 | 0 | 73 | 15 | 122 |
2014 | Internal audit | 38 | 53 | 9 | 0 | 0 | 0 | 0 | 91 | 0 | 11 |
2014 | Evaluation | 39 | 38 | 7 | 9 | 0 | 7 | 0 | 83 | 10 | 13 |
2014 | Other services to the public | 20 | 32 | 7 | 21 | 20 | 0 | 0 | 53 | 41 | 168 |
2014 | None of the above | 13 | 34 | 15 | 20 | 17 | 0 | 0 | 47 | 37 | 197 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 23 | 36 | 23 | 9 | 8 | 0 | 0 | 59 | 18 | 248 |
2019 | Health care practitioners | 20 | 39 | 18 | 11 | 12 | 0 | 0 | 59 | 23 | 200 |
2019 | Communications or public affairs | 37 | 43 | 6 | 13 | 2 | 0 | 0 | 80 | 14 | 63 |
2019 | Access to information and privacy | 60 | 20 | 14 | 3 | 0 | 0 | 3 | 82 | 3 | 30 |
2019 | Security | 61 | 20 | 10 | 10 | 0 | 0 | 0 | 80 | 10 | 10 |
2019 | Legal services | 39 | 40 | 8 | 8 | 4 | 0 | 2 | 80 | 12 | 51 |
2019 | Administration and operations | 33 | 32 | 16 | 10 | 9 | 0 | 0 | 66 | 18 | 506 |
2019 | Human resources | 40 | 37 | 13 | 8 | 3 | 0 | 0 | 76 | 11 | 115 |
2019 | Financial management | 26 | 41 | 15 | 13 | 6 | 0 | 0 | 67 | 19 | 78 |
2019 | Procurement | 47 | 45 | 0 | 0 | 8 | 0 | 0 | 92 | 8 | 11 |
2019 | Information management | 37 | 29 | 13 | 6 | 14 | 0 | 0 | 67 | 20 | 34 |
2019 | Information technology | 47 | 35 | 12 | 2 | 4 | 0 | 0 | 82 | 5 | 105 |
2019 | Internal audit | 63 | 29 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 11 |
2019 | Evaluation | 31 | 26 | 6 | 7 | 30 | 0 | 0 | 57 | 37 | 11 |
2019 | Data sciences | 46 | 40 | 5 | 5 | 5 | 0 | 0 | 86 | 10 | 16 |
2019 | Policy | 40 | 36 | 13 | 10 | 2 | 0 | 0 | 76 | 11 | 59 |
2019 | Project management | 42 | 31 | 12 | 13 | 1 | 0 | 0 | 73 | 15 | 65 |
2019 | Other services to the public | 28 | 27 | 15 | 17 | 12 | 0 | 0 | 56 | 29 | 221 |
2019 | None of the above | 32 | 31 | 15 | 11 | 11 | 0 | 0 | 63 | 22 | 243 |
2018 | Client contact centre | 20 | 32 | 14 | 17 | 18 | 0 | 1 | 51 | 35 | 146 |
2018 | Health care practitioners | 16 | 31 | 21 | 16 | 16 | 0 | 0 | 47 | 33 | 141 |
2018 | Communications or public affairs | 27 | 31 | 17 | 21 | 5 | 0 | 0 | 57 | 26 | 42 |
2018 | Access to information and privacy | 53 | 16 | 8 | 13 | 10 | 0 | 0 | 68 | 23 | 25 |
2018 | Security | 51 | 32 | 9 | 8 | 0 | 0 | 0 | 83 | 8 | 11 |
2018 | Legal services | 35 | 33 | 15 | 10 | 7 | 0 | 0 | 68 | 17 | 58 |
2018 | Administration and operations | 27 | 31 | 19 | 13 | 10 | 0 | 0 | 58 | 23 | 377 |
2018 | Human resources | 31 | 41 | 22 | 5 | 1 | 0 | 0 | 72 | 6 | 72 |
2018 | Financial management | 27 | 35 | 18 | 11 | 8 | 0 | 0 | 62 | 20 | 50 |
2018 | Information management | 27 | 35 | 22 | 4 | 12 | 0 | 0 | 62 | 16 | 23 |
2018 | Information technology | 40 | 33 | 17 | 6 | 2 | 1 | 0 | 75 | 8 | 83 |
2018 | Evaluation | 56 | 36 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 12 |
2018 | Data sciences | 0 | 59 | 14 | 12 | 14 | 0 | 0 | 59 | 26 | 13 |
2018 | Policy | 24 | 45 | 17 | 5 | 9 | 0 | 0 | 69 | 14 | 43 |
2018 | Project management | 34 | 33 | 14 | 9 | 9 | 0 | 0 | 67 | 19 | 43 |
2018 | Other services to the public | 20 | 31 | 18 | 19 | 12 | 0 | 0 | 51 | 31 | 179 |
2018 | None of the above | 27 | 38 | 17 | 7 | 11 | 0 | 0 | 65 | 17 | 151 |
2017 | Client contact centre | 22 | 32 | 19 | 14 | 12 | 0 | 1 | 55 | 26 | 217 |
2017 | Health care practitioners | 26 | 27 | 15 | 20 | 13 | 0 | 0 | 52 | 33 | 165 |
2017 | Communications or public affairs | 40 | 42 | 6 | 7 | 5 | 0 | 0 | 82 | 12 | 63 |
2017 | Access to information and privacy | 62 | 31 | 3 | 3 | 0 | 0 | 0 | 93 | 3 | 30 |
2017 | Security | 37 | 18 | 9 | 26 | 9 | 0 | 0 | 55 | 35 | 10 |
2017 | Legal services | 31 | 39 | 11 | 7 | 13 | 0 | 0 | 70 | 20 | 45 |
2017 | Administration and operations | 31 | 34 | 16 | 11 | 9 | 0 | 0 | 65 | 19 | 486 |
2017 | Human resources | 25 | 43 | 15 | 12 | 4 | 0 | 0 | 69 | 16 | 89 |
2017 | Financial management | 33 | 34 | 15 | 10 | 8 | 0 | 0 | 67 | 18 | 63 |
2017 | Information management | 32 | 54 | 10 | 4 | 0 | 0 | 0 | 86 | 4 | 25 |
2017 | Information technology | 39 | 38 | 13 | 7 | 3 | 0 | 0 | 77 | 10 | 100 |
2017 | Evaluation | 49 | 35 | 8 | 0 | 7 | 0 | 0 | 84 | 7 | 14 |
2017 | Data sciences | 39 | 45 | 5 | 5 | 5 | 0 | 0 | 84 | 11 | 16 |
2017 | Policy | 44 | 36 | 11 | 1 | 6 | 0 | 1 | 82 | 7 | 67 |
2017 | Project management | 31 | 47 | 13 | 5 | 5 | 0 | 0 | 77 | 10 | 39 |
2017 | Other services to the public | 20 | 31 | 16 | 14 | 17 | 0 | 1 | 52 | 32 | 221 |
2017 | None of the above | 26 | 33 | 14 | 15 | 12 | 0 | 0 | 58 | 27 | 232 |
2014 | Client contact centre | 15 | 32 | 18 | 20 | 14 | 0 | 1 | 47 | 35 | 213 |
2014 | Health care practitioners | 20 | 30 | 19 | 11 | 20 | 0 | 0 | 50 | 31 | 116 |
2014 | Communications or public affairs | 47 | 18 | 21 | 10 | 5 | 0 | 0 | 65 | 14 | 62 |
2014 | Access to information and privacy | 50 | 42 | 6 | 1 | 1 | 0 | 0 | 91 | 3 | 35 |
2014 | Security | 23 | 29 | 7 | 16 | 25 | 0 | 0 | 52 | 40 | 13 |
2014 | Legal services | 32 | 31 | 18 | 7 | 10 | 0 | 2 | 65 | 17 | 53 |
2014 | Administration and operations | 28 | 35 | 13 | 11 | 13 | 0 | 0 | 63 | 24 | 393 |
2014 | Human resources | 29 | 26 | 11 | 11 | 23 | 0 | 0 | 55 | 33 | 95 |
2014 | Financial management | 17 | 47 | 15 | 16 | 5 | 0 | 0 | 64 | 21 | 72 |
2014 | Procurement | 28 | 24 | 36 | 12 | 0 | 0 | 0 | 52 | 12 | 10 |
2014 | Information management | 29 | 24 | 16 | 21 | 4 | 3 | 3 | 56 | 26 | 34 |
2014 | Information technology | 32 | 37 | 14 | 8 | 8 | 0 | 0 | 70 | 16 | 122 |
2014 | Internal audit | 38 | 35 | 27 | 0 | 0 | 0 | 0 | 73 | 0 | 11 |
2014 | Evaluation | 55 | 29 | 16 | 0 | 0 | 0 | 0 | 84 | 0 | 13 |
2014 | Other services to the public | 24 | 27 | 16 | 14 | 19 | 0 | 0 | 51 | 33 | 169 |
2014 | None of the above | 15 | 34 | 15 | 17 | 17 | 1 | 0 | 50 | 34 | 197 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 31 | 34 | 14 | 13 | 7 | 0 | 0 | 65 | 20 | 247 |
2019 | Health care practitioners | 31 | 39 | 8 | 13 | 9 | 0 | 0 | 70 | 22 | 199 |
2019 | Communications or public affairs | 37 | 41 | 12 | 10 | 0 | 0 | 0 | 78 | 10 | 63 |
2019 | Access to information and privacy | 71 | 26 | 3 | 0 | 0 | 0 | 0 | 97 | 0 | 30 |
2019 | Security | 39 | 61 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Legal services | 42 | 30 | 15 | 11 | 2 | 0 | 0 | 72 | 13 | 47 |
2019 | Administration and operations | 33 | 36 | 12 | 11 | 6 | 0 | 0 | 70 | 18 | 497 |
2019 | Human resources | 39 | 44 | 6 | 7 | 2 | 1 | 1 | 85 | 9 | 114 |
2019 | Financial management | 32 | 44 | 10 | 11 | 2 | 0 | 0 | 77 | 13 | 77 |
2019 | Procurement | 20 | 61 | 10 | 0 | 8 | 0 | 0 | 82 | 8 | 11 |
2019 | Information management | 48 | 22 | 16 | 9 | 6 | 0 | 0 | 69 | 15 | 34 |
2019 | Information technology | 46 | 37 | 7 | 8 | 2 | 0 | 0 | 83 | 9 | 105 |
2019 | Internal audit | 75 | 25 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2019 | Evaluation | 50 | 20 | 7 | 23 | 0 | 0 | 0 | 70 | 23 | 11 |
2019 | Data sciences | 37 | 49 | 9 | 5 | 0 | 0 | 0 | 86 | 5 | 16 |
2019 | Policy | 31 | 46 | 15 | 5 | 2 | 0 | 2 | 78 | 6 | 60 |
2019 | Project management | 29 | 53 | 7 | 8 | 3 | 0 | 0 | 82 | 11 | 63 |
2019 | Other services to the public | 30 | 33 | 10 | 15 | 12 | 1 | 0 | 64 | 27 | 219 |
2019 | None of the above | 29 | 37 | 13 | 12 | 8 | 0 | 1 | 67 | 20 | 241 |
2018 | Client contact centre | 19 | 43 | 9 | 15 | 13 | 0 | 0 | 63 | 28 | 148 |
2018 | Health care practitioners | 17 | 31 | 22 | 17 | 13 | 0 | 0 | 48 | 30 | 142 |
2018 | Communications or public affairs | 25 | 37 | 19 | 14 | 0 | 0 | 5 | 65 | 15 | 42 |
2018 | Access to information and privacy | 58 | 27 | 0 | 15 | 0 | 0 | 0 | 85 | 15 | 26 |
2018 | Security | 51 | 26 | 15 | 8 | 0 | 0 | 0 | 77 | 8 | 11 |
2018 | Legal services | 31 | 44 | 8 | 10 | 7 | 0 | 0 | 76 | 16 | 59 |
2018 | Administration and operations | 28 | 36 | 16 | 12 | 7 | 0 | 0 | 64 | 19 | 381 |
2018 | Human resources | 33 | 28 | 18 | 13 | 7 | 0 | 1 | 62 | 21 | 72 |
2018 | Financial management | 25 | 46 | 14 | 13 | 2 | 0 | 0 | 71 | 15 | 50 |
2018 | Information management | 37 | 28 | 9 | 9 | 17 | 0 | 0 | 65 | 26 | 23 |
2018 | Information technology | 36 | 43 | 13 | 5 | 2 | 1 | 0 | 80 | 7 | 84 |
2018 | Evaluation | 32 | 58 | 10 | 0 | 0 | 0 | 0 | 90 | 0 | 12 |
2018 | Data sciences | 26 | 36 | 24 | 0 | 14 | 0 | 0 | 62 | 14 | 13 |
2018 | Policy | 30 | 44 | 14 | 5 | 5 | 0 | 2 | 76 | 9 | 44 |
2018 | Project management | 23 | 45 | 14 | 11 | 6 | 0 | 0 | 69 | 18 | 44 |
2018 | Other services to the public | 23 | 32 | 12 | 19 | 13 | 0 | 0 | 55 | 33 | 179 |
2018 | None of the above | 25 | 38 | 19 | 12 | 6 | 0 | 0 | 63 | 18 | 150 |
2017 | Client contact centre | 25 | 39 | 12 | 14 | 9 | 0 | 1 | 65 | 23 | 218 |
2017 | Health care practitioners | 26 | 31 | 17 | 13 | 12 | 1 | 0 | 57 | 26 | 165 |
2017 | Communications or public affairs | 32 | 46 | 13 | 3 | 6 | 0 | 0 | 78 | 9 | 63 |
2017 | Access to information and privacy | 79 | 21 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 30 |
2017 | Security | 28 | 28 | 0 | 25 | 20 | 0 | 0 | 55 | 45 | 10 |
2017 | Legal services | 38 | 31 | 12 | 7 | 13 | 0 | 0 | 68 | 20 | 45 |
2017 | Administration and operations | 30 | 37 | 13 | 12 | 8 | 0 | 0 | 67 | 20 | 486 |
2017 | Human resources | 26 | 41 | 15 | 14 | 4 | 0 | 0 | 68 | 18 | 90 |
2017 | Financial management | 34 | 42 | 14 | 5 | 5 | 0 | 0 | 76 | 10 | 63 |
2017 | Information management | 58 | 35 | 3 | 3 | 0 | 0 | 0 | 93 | 3 | 25 |
2017 | Information technology | 45 | 36 | 14 | 2 | 2 | 1 | 0 | 82 | 4 | 100 |
2017 | Evaluation | 29 | 55 | 8 | 7 | 0 | 0 | 0 | 84 | 7 | 14 |
2017 | Data sciences | 45 | 22 | 22 | 5 | 5 | 0 | 0 | 67 | 11 | 16 |
2017 | Policy | 45 | 39 | 6 | 4 | 4 | 0 | 1 | 85 | 9 | 67 |
2017 | Project management | 36 | 49 | 2 | 7 | 5 | 0 | 0 | 85 | 12 | 39 |
2017 | Other services to the public | 23 | 33 | 14 | 13 | 17 | 0 | 0 | 55 | 30 | 221 |
2017 | None of the above | 26 | 35 | 14 | 14 | 10 | 0 | 0 | 61 | 25 | 231 |
2014 | Client contact centre | 21 | 34 | 21 | 14 | 11 | 0 | 0 | 54 | 25 | 212 |
2014 | Health care practitioners | 28 | 18 | 11 | 24 | 19 | 0 | 0 | 46 | 43 | 116 |
2014 | Communications or public affairs | 51 | 18 | 19 | 10 | 2 | 0 | 0 | 69 | 12 | 62 |
2014 | Access to information and privacy | 63 | 33 | 1 | 1 | 1 | 0 | 0 | 96 | 3 | 34 |
2014 | Security | 23 | 37 | 16 | 15 | 10 | 0 | 0 | 60 | 25 | 13 |
2014 | Legal services | 29 | 33 | 21 | 10 | 8 | 0 | 0 | 62 | 17 | 53 |
2014 | Administration and operations | 28 | 34 | 13 | 13 | 10 | 1 | 0 | 62 | 24 | 393 |
2014 | Human resources | 22 | 34 | 12 | 16 | 16 | 0 | 0 | 56 | 32 | 95 |
2014 | Financial management | 22 | 46 | 13 | 12 | 8 | 0 | 0 | 68 | 20 | 72 |
2014 | Procurement | 28 | 36 | 24 | 12 | 0 | 0 | 0 | 64 | 12 | 10 |
2014 | Information management | 33 | 25 | 37 | 2 | 4 | 0 | 0 | 58 | 6 | 34 |
2014 | Information technology | 35 | 43 | 8 | 5 | 9 | 1 | 0 | 79 | 13 | 121 |
2014 | Internal audit | 38 | 62 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2014 | Evaluation | 32 | 46 | 22 | 0 | 0 | 0 | 0 | 78 | 0 | 13 |
2014 | Other services to the public | 23 | 33 | 8 | 19 | 16 | 0 | 0 | 56 | 35 | 169 |
2014 | None of the above | 21 | 31 | 21 | 13 | 14 | 1 | 0 | 52 | 27 | 197 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 19 | 35 | 22 | 14 | 6 | 3 | 0 | 56 | 21 | 247 |
2019 | Health care practitioners | 14 | 44 | 16 | 15 | 9 | 1 | 0 | 60 | 24 | 200 |
2019 | Communications or public affairs | 25 | 50 | 15 | 4 | 0 | 6 | 0 | 80 | 5 | 63 |
2019 | Access to information and privacy | 54 | 34 | 9 | 3 | 0 | 0 | 0 | 89 | 3 | 30 |
2019 | Security | 29 | 41 | 20 | 10 | 0 | 0 | 0 | 71 | 10 | 10 |
2019 | Legal services | 23 | 43 | 12 | 8 | 6 | 8 | 0 | 72 | 15 | 51 |
2019 | Administration and operations | 17 | 44 | 16 | 13 | 6 | 3 | 0 | 63 | 20 | 505 |
2019 | Human resources | 25 | 43 | 18 | 11 | 1 | 2 | 0 | 69 | 12 | 114 |
2019 | Financial management | 10 | 51 | 17 | 11 | 9 | 3 | 0 | 62 | 21 | 77 |
2019 | Procurement | 11 | 56 | 24 | 9 | 0 | 0 | 0 | 67 | 9 | 12 |
2019 | Information management | 28 | 36 | 8 | 17 | 12 | 0 | 0 | 64 | 28 | 34 |
2019 | Information technology | 27 | 49 | 18 | 2 | 1 | 2 | 0 | 78 | 3 | 103 |
2019 | Internal audit | 56 | 36 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 11 |
2019 | Evaluation | 31 | 17 | 9 | 0 | 37 | 6 | 0 | 52 | 39 | 11 |
2019 | Data sciences | 22 | 63 | 15 | 0 | 0 | 0 | 0 | 85 | 0 | 16 |
2019 | Policy | 12 | 56 | 24 | 5 | 3 | 0 | 0 | 68 | 8 | 60 |
2019 | Project management | 21 | 54 | 10 | 6 | 7 | 1 | 0 | 76 | 14 | 65 |
2019 | Other services to the public | 17 | 36 | 16 | 18 | 11 | 2 | 0 | 54 | 30 | 222 |
2019 | None of the above | 17 | 39 | 16 | 15 | 9 | 2 | 0 | 58 | 25 | 243 |
2018 | Client contact centre | 15 | 30 | 19 | 16 | 16 | 4 | 0 | 46 | 34 | 147 |
2018 | Health care practitioners | 12 | 27 | 24 | 19 | 15 | 3 | 0 | 41 | 35 | 141 |
2018 | Communications or public affairs | 18 | 27 | 33 | 9 | 10 | 2 | 0 | 47 | 19 | 42 |
2018 | Access to information and privacy | 42 | 36 | 17 | 0 | 5 | 0 | 0 | 78 | 5 | 26 |
2018 | Security | 9 | 83 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 11 |
2018 | Legal services | 17 | 45 | 18 | 17 | 3 | 0 | 0 | 62 | 20 | 57 |
2018 | Administration and operations | 14 | 37 | 23 | 12 | 8 | 5 | 0 | 54 | 21 | 376 |
2018 | Human resources | 20 | 41 | 27 | 7 | 2 | 3 | 0 | 63 | 9 | 72 |
2018 | Financial management | 17 | 40 | 23 | 11 | 6 | 2 | 0 | 59 | 18 | 50 |
2018 | Information management | 31 | 33 | 18 | 13 | 5 | 0 | 0 | 64 | 18 | 23 |
2018 | Information technology | 29 | 43 | 18 | 5 | 4 | 2 | 0 | 73 | 8 | 84 |
2018 | Evaluation | 16 | 76 | 0 | 8 | 0 | 0 | 0 | 92 | 8 | 12 |
2018 | Data sciences | 0 | 52 | 0 | 34 | 7 | 7 | 0 | 56 | 44 | 13 |
2018 | Policy | 16 | 33 | 35 | 9 | 5 | 2 | 0 | 51 | 14 | 44 |
2018 | Project management | 14 | 43 | 20 | 7 | 9 | 7 | 0 | 61 | 17 | 44 |
2018 | Other services to the public | 14 | 29 | 20 | 23 | 13 | 1 | 0 | 43 | 37 | 182 |
2018 | None of the above | 16 | 35 | 22 | 15 | 7 | 5 | 1 | 53 | 23 | 153 |
2017 | Client contact centre | 16 | 30 | 26 | 14 | 11 | 4 | 0 | 47 | 26 | 219 |
2017 | Health care practitioners | 21 | 31 | 17 | 21 | 9 | 2 | 0 | 52 | 30 | 164 |
2017 | Communications or public affairs | 22 | 41 | 14 | 17 | 3 | 2 | 0 | 64 | 21 | 63 |
2017 | Access to information and privacy | 43 | 47 | 9 | 0 | 0 | 0 | 0 | 91 | 0 | 30 |
2017 | Security | 28 | 28 | 9 | 25 | 10 | 0 | 0 | 55 | 35 | 10 |
2017 | Legal services | 20 | 46 | 13 | 6 | 12 | 2 | 0 | 68 | 19 | 45 |
2017 | Administration and operations | 18 | 33 | 19 | 17 | 8 | 5 | 0 | 54 | 26 | 486 |
2017 | Human resources | 15 | 42 | 22 | 11 | 6 | 3 | 0 | 59 | 18 | 91 |
2017 | Financial management | 27 | 27 | 25 | 10 | 8 | 3 | 0 | 55 | 19 | 63 |
2017 | Information management | 30 | 29 | 21 | 3 | 10 | 6 | 0 | 64 | 14 | 25 |
2017 | Information technology | 24 | 45 | 19 | 6 | 4 | 3 | 0 | 70 | 10 | 100 |
2017 | Evaluation | 29 | 33 | 7 | 7 | 16 | 7 | 0 | 67 | 25 | 14 |
2017 | Data sciences | 12 | 50 | 17 | 10 | 5 | 5 | 0 | 65 | 17 | 16 |
2017 | Policy | 25 | 41 | 12 | 7 | 7 | 7 | 0 | 71 | 16 | 67 |
2017 | Project management | 14 | 42 | 29 | 2 | 5 | 8 | 0 | 60 | 8 | 39 |
2017 | Other services to the public | 11 | 26 | 20 | 21 | 17 | 5 | 0 | 39 | 40 | 221 |
2017 | None of the above | 17 | 30 | 24 | 15 | 10 | 3 | 0 | 49 | 26 | 231 |
Work-life balance and workload
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 48 | 26 | 9 | 11 | 5 | 0 | 0 | 75 | 16 | 249 |
2019 | Health care practitioners | 48 | 36 | 6 | 8 | 3 | 0 | 0 | 83 | 10 | 199 |
2019 | Communications or public affairs | 47 | 38 | 10 | 4 | 0 | 0 | 0 | 85 | 4 | 63 |
2019 | Access to information and privacy | 90 | 6 | 0 | 4 | 0 | 0 | 0 | 96 | 4 | 29 |
2019 | Security | 49 | 32 | 10 | 10 | 0 | 0 | 0 | 80 | 10 | 10 |
2019 | Legal services | 58 | 26 | 6 | 4 | 4 | 0 | 2 | 86 | 8 | 51 |
2019 | Administration and operations | 46 | 30 | 8 | 9 | 7 | 1 | 0 | 77 | 15 | 499 |
2019 | Human resources | 55 | 30 | 5 | 7 | 1 | 0 | 1 | 87 | 8 | 115 |
2019 | Financial management | 47 | 29 | 9 | 13 | 1 | 0 | 0 | 76 | 14 | 78 |
2019 | Procurement | 38 | 53 | 0 | 0 | 9 | 0 | 0 | 91 | 9 | 10 |
2019 | Information management | 53 | 27 | 9 | 8 | 0 | 3 | 0 | 83 | 8 | 34 |
2019 | Information technology | 57 | 29 | 5 | 7 | 3 | 0 | 0 | 85 | 10 | 104 |
2019 | Internal audit | 75 | 25 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2019 | Evaluation | 57 | 0 | 13 | 30 | 0 | 0 | 0 | 57 | 30 | 11 |
2019 | Data sciences | 47 | 36 | 17 | 0 | 0 | 0 | 0 | 83 | 0 | 15 |
2019 | Policy | 60 | 28 | 6 | 5 | 0 | 0 | 0 | 89 | 5 | 60 |
2019 | Project management | 53 | 36 | 1 | 7 | 1 | 0 | 0 | 90 | 9 | 65 |
2019 | Other services to the public | 41 | 35 | 7 | 12 | 4 | 1 | 0 | 76 | 16 | 222 |
2019 | None of the above | 45 | 30 | 9 | 9 | 6 | 0 | 0 | 76 | 15 | 243 |
2018 | Client contact centre | 40 | 30 | 9 | 12 | 9 | 0 | 0 | 70 | 21 | 148 |
2018 | Health care practitioners | 41 | 31 | 11 | 10 | 7 | 0 | 0 | 72 | 17 | 143 |
2018 | Communications or public affairs | 45 | 28 | 12 | 11 | 3 | 0 | 0 | 74 | 14 | 41 |
2018 | Access to information and privacy | 85 | 11 | 0 | 3 | 0 | 0 | 0 | 97 | 3 | 26 |
2018 | Security | 60 | 32 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 11 |
2018 | Legal services | 53 | 28 | 10 | 3 | 3 | 0 | 3 | 83 | 7 | 59 |
2018 | Administration and operations | 41 | 33 | 10 | 8 | 7 | 0 | 0 | 74 | 16 | 381 |
2018 | Human resources | 38 | 31 | 8 | 17 | 5 | 0 | 0 | 70 | 23 | 72 |
2018 | Financial management | 42 | 37 | 12 | 6 | 4 | 0 | 0 | 78 | 10 | 50 |
2018 | Information management | 45 | 29 | 18 | 4 | 4 | 0 | 0 | 74 | 8 | 23 |
2018 | Information technology | 53 | 24 | 13 | 8 | 1 | 1 | 0 | 77 | 10 | 84 |
2018 | Evaluation | 48 | 52 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 12 |
2018 | Data sciences | 48 | 31 | 7 | 7 | 0 | 7 | 0 | 85 | 8 | 13 |
2018 | Policy | 59 | 29 | 0 | 7 | 5 | 0 | 0 | 87 | 13 | 44 |
2018 | Project management | 54 | 30 | 7 | 5 | 4 | 0 | 0 | 84 | 9 | 44 |
2018 | Other services to the public | 28 | 36 | 14 | 9 | 14 | 1 | 0 | 64 | 23 | 179 |
2018 | None of the above | 36 | 34 | 10 | 11 | 9 | 1 | 1 | 71 | 19 | 153 |
2017 | Client contact centre | 35 | 36 | 10 | 8 | 10 | 0 | 0 | 71 | 18 | 219 |
2017 | Health care practitioners | 37 | 32 | 6 | 15 | 10 | 0 | 0 | 69 | 25 | 164 |
2017 | Communications or public affairs | 53 | 30 | 8 | 7 | 2 | 0 | 0 | 83 | 9 | 63 |
2017 | Access to information and privacy | 72 | 22 | 0 | 3 | 0 | 0 | 3 | 97 | 3 | 30 |
2017 | Security | 37 | 18 | 25 | 9 | 10 | 0 | 0 | 55 | 20 | 10 |
2017 | Legal services | 37 | 39 | 11 | 9 | 4 | 0 | 0 | 76 | 13 | 45 |
2017 | Administration and operations | 44 | 32 | 8 | 10 | 6 | 1 | 0 | 76 | 16 | 485 |
2017 | Human resources | 45 | 31 | 8 | 9 | 7 | 0 | 0 | 76 | 16 | 91 |
2017 | Financial management | 47 | 35 | 8 | 6 | 3 | 2 | 0 | 83 | 9 | 63 |
2017 | Information management | 58 | 39 | 3 | 0 | 0 | 0 | 0 | 97 | 0 | 25 |
2017 | Information technology | 55 | 29 | 10 | 5 | 1 | 0 | 0 | 84 | 6 | 100 |
2017 | Evaluation | 49 | 43 | 0 | 7 | 0 | 0 | 0 | 93 | 7 | 14 |
2017 | Data sciences | 51 | 27 | 5 | 16 | 0 | 0 | 0 | 78 | 16 | 16 |
2017 | Policy | 56 | 27 | 10 | 4 | 3 | 0 | 0 | 83 | 7 | 67 |
2017 | Project management | 58 | 20 | 5 | 7 | 10 | 0 | 0 | 78 | 17 | 39 |
2017 | Other services to the public | 33 | 34 | 7 | 10 | 16 | 0 | 0 | 68 | 26 | 221 |
2017 | None of the above | 35 | 35 | 7 | 12 | 9 | 0 | 1 | 71 | 22 | 232 |
2014 | Client contact centre | 24 | 42 | 12 | 14 | 8 | 0 | 1 | 66 | 22 | 213 |
2014 | Health care practitioners | 27 | 29 | 14 | 9 | 18 | 1 | 1 | 57 | 28 | 115 |
2014 | Communications or public affairs | 51 | 16 | 6 | 19 | 8 | 0 | 0 | 67 | 27 | 62 |
2014 | Access to information and privacy | 81 | 16 | 0 | 3 | 0 | 0 | 0 | 97 | 3 | 35 |
2014 | Security | 52 | 26 | 15 | 0 | 7 | 0 | 0 | 78 | 7 | 13 |
2014 | Legal services | 36 | 26 | 14 | 17 | 5 | 0 | 2 | 63 | 22 | 53 |
2014 | Administration and operations | 36 | 30 | 11 | 12 | 9 | 0 | 1 | 67 | 22 | 393 |
2014 | Human resources | 49 | 29 | 2 | 16 | 4 | 0 | 0 | 78 | 20 | 95 |
2014 | Financial management | 32 | 27 | 14 | 14 | 12 | 0 | 0 | 59 | 26 | 72 |
2014 | Procurement | 40 | 48 | 12 | 0 | 0 | 0 | 0 | 88 | 0 | 10 |
2014 | Information management | 49 | 15 | 8 | 11 | 2 | 15 | 0 | 75 | 15 | 34 |
2014 | Information technology | 43 | 33 | 15 | 5 | 2 | 0 | 1 | 77 | 8 | 122 |
2014 | Internal audit | 26 | 36 | 9 | 19 | 10 | 0 | 0 | 62 | 29 | 11 |
2014 | Evaluation | 62 | 23 | 7 | 0 | 7 | 0 | 0 | 85 | 7 | 13 |
2014 | Other services to the public | 35 | 26 | 13 | 13 | 12 | 0 | 0 | 62 | 25 | 169 |
2014 | None of the above | 31 | 33 | 11 | 16 | 8 | 0 | 0 | 64 | 25 | 196 |
Survey year | Demographic | Always/almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 40 | 25 | 15 | 10 | 9 | 1 | 1 | 66 | 19 | 250 |
2019 | Health care practitioners | 29 | 20 | 22 | 11 | 14 | 0 | 4 | 50 | 27 | 200 |
2019 | Communications or public affairs | 35 | 35 | 20 | 7 | 3 | 0 | 0 | 70 | 11 | 62 |
2019 | Access to information and privacy | 43 | 27 | 16 | 6 | 4 | 3 | 0 | 73 | 11 | 30 |
2019 | Security | 0 | 90 | 10 | 0 | 0 | 0 | 0 | 90 | 0 | 10 |
2019 | Legal services | 30 | 33 | 9 | 10 | 16 | 0 | 2 | 64 | 26 | 51 |
2019 | Administration and operations | 33 | 25 | 21 | 12 | 8 | 0 | 1 | 59 | 20 | 502 |
2019 | Human resources | 26 | 35 | 16 | 16 | 7 | 0 | 1 | 61 | 23 | 115 |
2019 | Financial management | 41 | 37 | 10 | 9 | 3 | 0 | 0 | 78 | 12 | 78 |
2019 | Procurement | 18 | 39 | 17 | 18 | 8 | 0 | 0 | 57 | 27 | 11 |
2019 | Information management | 49 | 32 | 8 | 6 | 6 | 0 | 0 | 81 | 12 | 34 |
2019 | Information technology | 32 | 34 | 19 | 10 | 5 | 0 | 0 | 66 | 15 | 105 |
2019 | Internal audit | 65 | 25 | 10 | 0 | 0 | 0 | 0 | 90 | 0 | 11 |
2019 | Evaluation | 24 | 26 | 36 | 14 | 0 | 0 | 0 | 50 | 14 | 11 |
2019 | Data sciences | 34 | 45 | 9 | 12 | 0 | 0 | 0 | 79 | 12 | 16 |
2019 | Policy | 34 | 37 | 16 | 7 | 5 | 0 | 2 | 72 | 12 | 60 |
2019 | Project management | 23 | 40 | 17 | 11 | 9 | 0 | 0 | 63 | 20 | 65 |
2019 | Other services to the public | 22 | 16 | 18 | 15 | 29 | 0 | 0 | 38 | 44 | 219 |
2019 | None of the above | 30 | 24 | 20 | 9 | 13 | 1 | 1 | 56 | 23 | 243 |
2018 | Client contact centre | 33 | 28 | 12 | 11 | 13 | 0 | 3 | 62 | 25 | 147 |
2018 | Health care practitioners | 26 | 19 | 18 | 16 | 20 | 0 | 1 | 45 | 36 | 143 |
2018 | Communications or public affairs | 36 | 21 | 19 | 17 | 7 | 0 | 0 | 58 | 24 | 42 |
2018 | Access to information and privacy | 41 | 40 | 12 | 3 | 4 | 0 | 0 | 81 | 8 | 26 |
2018 | Security | 23 | 51 | 17 | 8 | 0 | 0 | 0 | 75 | 8 | 11 |
2018 | Legal services | 38 | 17 | 20 | 10 | 16 | 0 | 0 | 54 | 26 | 59 |
2018 | Administration and operations | 32 | 23 | 21 | 13 | 9 | 0 | 1 | 56 | 23 | 380 |
2018 | Human resources | 20 | 16 | 26 | 20 | 18 | 0 | 1 | 36 | 38 | 72 |
2018 | Financial management | 32 | 46 | 7 | 9 | 4 | 0 | 2 | 79 | 13 | 50 |
2018 | Information management | 57 | 17 | 13 | 9 | 4 | 0 | 0 | 74 | 13 | 23 |
2018 | Information technology | 28 | 40 | 17 | 8 | 6 | 1 | 0 | 69 | 14 | 84 |
2018 | Evaluation | 34 | 32 | 24 | 0 | 10 | 0 | 0 | 66 | 10 | 12 |
2018 | Data sciences | 22 | 34 | 38 | 7 | 0 | 0 | 0 | 55 | 7 | 13 |
2018 | Policy | 23 | 54 | 7 | 7 | 10 | 0 | 0 | 77 | 16 | 43 |
2018 | Project management | 35 | 29 | 18 | 7 | 11 | 0 | 0 | 63 | 18 | 44 |
2018 | Other services to the public | 13 | 16 | 19 | 18 | 31 | 2 | 0 | 30 | 51 | 182 |
2018 | None of the above | 26 | 21 | 21 | 16 | 15 | 0 | 1 | 48 | 31 | 153 |
2017 | Client contact centre | 39 | 23 | 17 | 9 | 10 | 0 | 3 | 64 | 19 | 219 |
2017 | Health care practitioners | 25 | 26 | 16 | 16 | 17 | 0 | 0 | 50 | 33 | 164 |
2017 | Communications or public affairs | 28 | 40 | 18 | 8 | 4 | 1 | 0 | 69 | 12 | 62 |
2017 | Access to information and privacy | 36 | 45 | 13 | 3 | 3 | 0 | 0 | 81 | 6 | 30 |
2017 | Security | 25 | 46 | 9 | 20 | 0 | 0 | 0 | 71 | 20 | 10 |
2017 | Legal services | 19 | 44 | 15 | 6 | 15 | 0 | 0 | 63 | 22 | 45 |
2017 | Administration and operations | 26 | 30 | 19 | 14 | 9 | 0 | 1 | 57 | 24 | 484 |
2017 | Human resources | 24 | 33 | 14 | 14 | 13 | 1 | 0 | 58 | 28 | 91 |
2017 | Financial management | 34 | 45 | 16 | 4 | 1 | 0 | 0 | 79 | 6 | 63 |
2017 | Information management | 43 | 42 | 11 | 0 | 0 | 4 | 0 | 89 | 0 | 25 |
2017 | Information technology | 44 | 32 | 9 | 10 | 3 | 0 | 1 | 77 | 14 | 100 |
2017 | Evaluation | 29 | 56 | 15 | 0 | 0 | 0 | 0 | 85 | 0 | 14 |
2017 | Data sciences | 11 | 72 | 12 | 5 | 0 | 0 | 0 | 83 | 5 | 16 |
2017 | Policy | 26 | 33 | 24 | 10 | 4 | 0 | 3 | 61 | 15 | 67 |
2017 | Project management | 15 | 43 | 25 | 14 | 0 | 2 | 0 | 60 | 15 | 39 |
2017 | Other services to the public | 15 | 20 | 17 | 24 | 23 | 0 | 0 | 36 | 48 | 221 |
2017 | None of the above | 24 | 27 | 20 | 12 | 14 | 0 | 1 | 52 | 27 | 231 |
2014 | Client contact centre | 34 | 25 | 19 | 8 | 12 | 0 | 2 | 60 | 21 | 213 |
2014 | Health care practitioners | 17 | 25 | 20 | 9 | 28 | 0 | 1 | 42 | 37 | 116 |
2014 | Communications or public affairs | 9 | 53 | 23 | 10 | 5 | 0 | 0 | 62 | 15 | 62 |
2014 | Access to information and privacy | 39 | 50 | 5 | 4 | 1 | 0 | 0 | 90 | 5 | 35 |
2014 | Security | 38 | 40 | 7 | 7 | 0 | 0 | 7 | 84 | 8 | 13 |
2014 | Legal services | 19 | 30 | 21 | 9 | 19 | 2 | 0 | 50 | 28 | 53 |
2014 | Administration and operations | 22 | 24 | 28 | 12 | 12 | 0 | 2 | 46 | 25 | 392 |
2014 | Human resources | 33 | 17 | 18 | 9 | 22 | 0 | 0 | 50 | 32 | 95 |
2014 | Financial management | 22 | 38 | 20 | 7 | 11 | 1 | 0 | 61 | 18 | 72 |
2014 | Procurement | 28 | 60 | 12 | 0 | 0 | 0 | 0 | 88 | 0 | 10 |
2014 | Information management | 63 | 17 | 10 | 4 | 6 | 0 | 0 | 80 | 10 | 34 |
2014 | Information technology | 46 | 29 | 13 | 9 | 3 | 0 | 0 | 75 | 12 | 122 |
2014 | Internal audit | 27 | 36 | 28 | 9 | 0 | 0 | 0 | 63 | 9 | 11 |
2014 | Evaluation | 47 | 29 | 23 | 0 | 0 | 0 | 0 | 77 | 0 | 13 |
2014 | Other services to the public | 12 | 20 | 24 | 17 | 26 | 0 | 1 | 32 | 44 | 169 |
2014 | None of the above | 26 | 24 | 22 | 15 | 12 | 0 | 0 | 50 | 28 | 197 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 58 | 17 | 9 | 4 | 4 | 2 | 6 | 82 | 8 | 250 |
2019 | Health care practitioners | 69 | 18 | 4 | 3 | 3 | 0 | 2 | 89 | 7 | 200 |
2019 | Communications or public affairs | 66 | 25 | 4 | 1 | 0 | 0 | 3 | 94 | 1 | 62 |
2019 | Access to information and privacy | 84 | 11 | 2 | 0 | 0 | 0 | 3 | 98 | 0 | 30 |
2019 | Security | 59 | 32 | 10 | 0 | 0 | 0 | 0 | 90 | 0 | 10 |
2019 | Legal services | 50 | 18 | 6 | 10 | 6 | 4 | 6 | 76 | 18 | 51 |
2019 | Administration and operations | 62 | 17 | 7 | 4 | 6 | 2 | 2 | 82 | 11 | 505 |
2019 | Human resources | 72 | 18 | 2 | 3 | 3 | 1 | 1 | 92 | 6 | 115 |
2019 | Financial management | 65 | 23 | 7 | 0 | 5 | 1 | 0 | 88 | 5 | 78 |
2019 | Procurement | 40 | 35 | 8 | 8 | 0 | 0 | 8 | 82 | 9 | 11 |
2019 | Information management | 58 | 22 | 3 | 14 | 3 | 0 | 0 | 81 | 17 | 34 |
2019 | Information technology | 63 | 25 | 6 | 3 | 1 | 1 | 1 | 90 | 4 | 105 |
2019 | Internal audit | 91 | 0 | 9 | 0 | 0 | 0 | 0 | 91 | 0 | 10 |
2019 | Evaluation | 73 | 13 | 7 | 0 | 7 | 0 | 0 | 86 | 7 | 11 |
2019 | Data sciences | 70 | 19 | 5 | 0 | 0 | 0 | 6 | 95 | 0 | 16 |
2019 | Policy | 60 | 17 | 5 | 11 | 0 | 5 | 2 | 83 | 12 | 60 |
2019 | Project management | 66 | 19 | 6 | 6 | 1 | 0 | 1 | 87 | 8 | 65 |
2019 | Other services to the public | 64 | 19 | 5 | 4 | 2 | 2 | 3 | 88 | 7 | 219 |
2019 | None of the above | 62 | 22 | 4 | 4 | 4 | 1 | 3 | 87 | 8 | 243 |
2017 | Client contact centre | 51 | 25 | 6 | 7 | 7 | 1 | 4 | 80 | 14 | 217 |
2017 | Health care practitioners | 47 | 26 | 7 | 7 | 9 | 1 | 3 | 76 | 17 | 165 |
2017 | Communications or public affairs | 71 | 20 | 4 | 0 | 2 | 2 | 1 | 94 | 2 | 63 |
2017 | Access to information and privacy | 90 | 6 | 3 | 0 | 0 | 0 | 0 | 97 | 0 | 30 |
2017 | Security | 71 | 18 | 0 | 0 | 10 | 0 | 0 | 90 | 10 | 10 |
2017 | Legal services | 44 | 28 | 7 | 8 | 2 | 7 | 4 | 81 | 12 | 45 |
2017 | Administration and operations | 53 | 22 | 8 | 5 | 5 | 3 | 4 | 81 | 11 | 482 |
2017 | Human resources | 63 | 16 | 10 | 6 | 1 | 2 | 2 | 83 | 7 | 91 |
2017 | Financial management | 62 | 21 | 3 | 3 | 4 | 3 | 4 | 89 | 8 | 62 |
2017 | Information management | 70 | 7 | 11 | 6 | 0 | 6 | 0 | 82 | 6 | 25 |
2017 | Information technology | 69 | 18 | 3 | 6 | 3 | 1 | 1 | 88 | 9 | 100 |
2017 | Evaluation | 47 | 30 | 0 | 7 | 0 | 7 | 8 | 91 | 9 | 14 |
2017 | Data sciences | 55 | 39 | 5 | 0 | 0 | 0 | 0 | 95 | 0 | 16 |
2017 | Policy | 59 | 23 | 4 | 0 | 2 | 4 | 7 | 93 | 2 | 67 |
2017 | Project management | 43 | 37 | 5 | 7 | 0 | 5 | 2 | 87 | 8 | 39 |
2017 | Other services to the public | 45 | 27 | 5 | 9 | 8 | 3 | 2 | 77 | 19 | 221 |
2017 | None of the above | 54 | 26 | 4 | 4 | 5 | 4 | 3 | 86 | 10 | 232 |
2014 | Client contact centre | 53 | 26 | 7 | 4 | 5 | 1 | 4 | 84 | 9 | 213 |
2014 | Health care practitioners | 53 | 14 | 10 | 7 | 14 | 1 | 3 | 69 | 21 | 116 |
2014 | Communications or public affairs | 72 | 13 | 8 | 2 | 4 | 0 | 1 | 86 | 6 | 62 |
2014 | Access to information and privacy | 93 | 4 | 1 | 0 | 0 | 0 | 1 | 99 | 0 | 35 |
2014 | Security | 67 | 7 | 16 | 0 | 0 | 10 | 0 | 82 | 0 | 13 |
2014 | Legal services | 55 | 30 | 3 | 5 | 4 | 1 | 1 | 88 | 9 | 53 |
2014 | Administration and operations | 58 | 19 | 6 | 5 | 4 | 3 | 5 | 83 | 10 | 393 |
2014 | Human resources | 68 | 12 | 4 | 3 | 10 | 3 | 1 | 82 | 13 | 95 |
2014 | Financial management | 60 | 21 | 4 | 4 | 9 | 2 | 1 | 83 | 13 | 72 |
2014 | Procurement | 62 | 12 | 12 | 2 | 12 | 0 | 0 | 74 | 14 | 10 |
2014 | Information management | 46 | 14 | 7 | 0 | 4 | 15 | 14 | 85 | 5 | 34 |
2014 | Information technology | 63 | 24 | 4 | 5 | 2 | 2 | 1 | 89 | 7 | 122 |
2014 | Internal audit | 71 | 9 | 0 | 0 | 10 | 0 | 10 | 89 | 11 | 11 |
2014 | Evaluation | 63 | 15 | 7 | 0 | 0 | 7 | 7 | 91 | 0 | 13 |
2014 | Other services to the public | 53 | 21 | 4 | 8 | 5 | 2 | 6 | 81 | 15 | 169 |
2014 | None of the above | 51 | 23 | 6 | 10 | 4 | 3 | 5 | 79 | 15 | 197 |
Mobility and retention
Survey year | Demographic | Yes (%) |
No (%) |
Not sure (%) |
Total responses |
---|---|---|---|---|---|
2019 | Client contact centre | 30 | 40 | 30 | 249 |
2019 | Health care practitioners | 15 | 51 | 33 | 200 |
2019 | Communications or public affairs | 27 | 29 | 44 | 63 |
2019 | Access to information and privacy | 23 | 46 | 31 | 30 |
2019 | Security | 10 | 71 | 20 | 10 |
2019 | Legal services | 16 | 47 | 38 | 51 |
2019 | Administration and operations | 33 | 30 | 37 | 505 |
2019 | Human resources | 32 | 25 | 43 | 115 |
2019 | Financial management | 16 | 39 | 45 | 78 |
2019 | Procurement | 34 | 32 | 35 | 12 |
2019 | Information management | 20 | 34 | 46 | 34 |
2019 | Information technology | 19 | 44 | 36 | 105 |
2019 | Internal audit | 38 | 37 | 25 | 11 |
2019 | Evaluation | 37 | 39 | 24 | 11 |
2019 | Data sciences | 34 | 30 | 36 | 16 |
2019 | Policy | 34 | 18 | 48 | 60 |
2019 | Project management | 29 | 33 | 39 | 65 |
2019 | Other services to the public | 25 | 39 | 36 | 222 |
2019 | None of the above | 32 | 35 | 33 | 244 |
2018 | Client contact centre | 30 | 37 | 32 | 147 |
2018 | Health care practitioners | 23 | 49 | 28 | 143 |
2018 | Communications or public affairs | 37 | 20 | 43 | 42 |
2018 | Access to information and privacy | 19 | 41 | 41 | 26 |
2018 | Security | 31 | 60 | 9 | 11 |
2018 | Legal services | 18 | 45 | 36 | 58 |
2018 | Administration and operations | 28 | 33 | 38 | 380 |
2018 | Human resources | 35 | 28 | 38 | 71 |
2018 | Financial management | 18 | 44 | 38 | 50 |
2018 | Information management | 15 | 45 | 40 | 22 |
2018 | Information technology | 11 | 58 | 30 | 84 |
2018 | Evaluation | 8 | 52 | 40 | 12 |
2018 | Data sciences | 48 | 22 | 31 | 13 |
2018 | Policy | 30 | 32 | 38 | 44 |
2018 | Project management | 36 | 28 | 36 | 44 |
2018 | Other services to the public | 27 | 36 | 37 | 181 |
2018 | None of the above | 30 | 31 | 39 | 152 |
2017 | Client contact centre | 26 | 41 | 33 | 219 |
2017 | Health care practitioners | 17 | 49 | 34 | 165 |
2017 | Communications or public affairs | 28 | 39 | 33 | 63 |
2017 | Access to information and privacy | 23 | 45 | 32 | 30 |
2017 | Security | 54 | 28 | 18 | 10 |
2017 | Legal services | 29 | 46 | 25 | 45 |
2017 | Administration and operations | 26 | 34 | 40 | 486 |
2017 | Human resources | 35 | 24 | 41 | 91 |
2017 | Financial management | 14 | 51 | 35 | 63 |
2017 | Information management | 30 | 28 | 42 | 25 |
2017 | Information technology | 13 | 54 | 33 | 100 |
2017 | Evaluation | 22 | 42 | 37 | 14 |
2017 | Data sciences | 21 | 29 | 50 | 16 |
2017 | Policy | 30 | 28 | 42 | 67 |
2017 | Project management | 33 | 30 | 36 | 39 |
2017 | Other services to the public | 20 | 40 | 40 | 221 |
2017 | None of the above | 29 | 35 | 36 | 232 |
2014 | Client contact centre | 27 | 37 | 35 | 212 |
2014 | Health care practitioners | 22 | 40 | 38 | 116 |
2014 | Communications or public affairs | 17 | 62 | 21 | 62 |
2014 | Access to information and privacy | 34 | 30 | 36 | 35 |
2014 | Security | 25 | 45 | 30 | 13 |
2014 | Legal services | 22 | 40 | 38 | 53 |
2014 | Administration and operations | 24 | 33 | 43 | 393 |
2014 | Human resources | 38 | 23 | 39 | 95 |
2014 | Financial management | 11 | 51 | 39 | 72 |
2014 | Procurement | 38 | 26 | 36 | 10 |
2014 | Information management | 12 | 47 | 42 | 34 |
2014 | Information technology | 26 | 44 | 29 | 122 |
2014 | Internal audit | 19 | 52 | 29 | 11 |
2014 | Evaluation | 24 | 54 | 22 | 13 |
2014 | Other services to the public | 21 | 40 | 40 | 169 |
2014 | None of the above | 29 | 37 | 34 | 197 |
Survey year | Demographic | To retire (%) |
To pursue another position within my department or agency (%) |
To pursue a position in another department or agency (%) |
To pursue a position outside the federal public service (%) |
End of my term, casual or student employment (%) |
Other (%) |
Total responses |
---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 14 | 18 | 37 | 5 | 23 | 3 | 67 |
2019 | Health care practitioners | 34 | 28 | 17 | 4 | 7 | 11 | 29 |
2019 | Communications or public affairs | 11 | 21 | 27 | 0 | 35 | 6 | 15 |
2019 | Administration and operations | 15 | 35 | 22 | 4 | 17 | 6 | 159 |
2019 | Human resources | 26 | 32 | 30 | 0 | 3 | 10 | 36 |
2019 | Financial management | 8 | 47 | 8 | 8 | 21 | 8 | 11 |
2019 | Information technology | 20 | 23 | 30 | 0 | 18 | 10 | 19 |
2019 | Policy | 20 | 45 | 16 | 4 | 14 | 0 | 19 |
2019 | Project management | 0 | 43 | 16 | 21 | 10 | 11 | 17 |
2019 | Other services to the public | 22 | 18 | 34 | 3 | 12 | 10 | 54 |
2019 | None of the above | 22 | 18 | 28 | 4 | 15 | 14 | 73 |
2018 | Client contact centre | 20 | 11 | 46 | 8 | 7 | 7 | 43 |
2018 | Health care practitioners | 23 | 15 | 39 | 11 | 6 | 6 | 33 |
2018 | Communications or public affairs | 0 | 33 | 45 | 12 | 10 | 0 | 15 |
2018 | Legal services | 18 | 9 | 54 | 9 | 0 | 9 | 11 |
2018 | Administration and operations | 16 | 35 | 21 | 0 | 23 | 5 | 105 |
2018 | Human resources | 16 | 61 | 12 | 6 | 4 | 0 | 25 |
2018 | Information technology | 10 | 51 | 39 | 0 | 0 | 0 | 10 |
2018 | Policy | 0 | 58 | 26 | 0 | 8 | 8 | 12 |
2018 | Project management | 6 | 51 | 19 | 19 | 0 | 5 | 16 |
2018 | Other services to the public | 17 | 22 | 47 | 10 | 0 | 4 | 50 |
2018 | None of the above | 18 | 34 | 26 | 9 | 7 | 7 | 45 |
2017 | Client contact centre | 17 | 22 | 35 | 3 | 19 | 3 | 55 |
2017 | Health care practitioners | 29 | 26 | 25 | 17 | 0 | 3 | 28 |
2017 | Communications or public affairs | 5 | 21 | 32 | 5 | 37 | 0 | 17 |
2017 | Legal services | 7 | 7 | 37 | 0 | 34 | 14 | 13 |
2017 | Administration and operations | 13 | 32 | 28 | 2 | 18 | 7 | 121 |
2017 | Human resources | 19 | 23 | 27 | 13 | 19 | 0 | 30 |
2017 | Information technology | 30 | 51 | 0 | 0 | 11 | 8 | 13 |
2017 | Policy | 10 | 29 | 9 | 9 | 38 | 5 | 20 |
2017 | Project management | 22 | 29 | 22 | 12 | 15 | 0 | 13 |
2017 | Other services to the public | 13 | 31 | 26 | 11 | 8 | 11 | 45 |
2017 | None of the above | 32 | 21 | 27 | 9 | 7 | 4 | 66 |
2014 | Client contact centre | 16 | 15 | 37 | 5 | 9999 | 27 | 50 |
2014 | Health care practitioners | 64 | 0 | 11 | 11 | 9999 | 13 | 24 |
2014 | Communications or public affairs | 14 | 19 | 57 | 0 | 9999 | 10 | 21 |
2014 | Legal services | 39 | 6 | 39 | 0 | 9999 | 15 | 13 |
2014 | Administration and operations | 13 | 35 | 26 | 11 | 9999 | 16 | 102 |
2014 | Human resources | 14 | 19 | 33 | 6 | 9999 | 27 | 33 |
2014 | Information technology | 31 | 32 | 0 | 6 | 9999 | 31 | 26 |
2014 | Other services to the public | 33 | 7 | 30 | 28 | 9999 | 2 | 35 |
2014 | None of the above | 12 | 31 | 17 | 29 | 9999 | 11 | 48 |
Workplace
Organizational goals
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 43 | 38 | 12 | 4 | 3 | 0 | 0 | 81 | 7 | 249 |
2019 | Health care practitioners | 43 | 39 | 10 | 4 | 4 | 0 | 0 | 82 | 8 | 200 |
2019 | Communications or public affairs | 50 | 42 | 4 | 2 | 2 | 0 | 0 | 93 | 3 | 63 |
2019 | Access to information and privacy | 71 | 25 | 3 | 0 | 0 | 0 | 0 | 97 | 0 | 30 |
2019 | Security | 39 | 61 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Legal services | 57 | 37 | 2 | 2 | 2 | 0 | 0 | 94 | 4 | 51 |
2019 | Administration and operations | 46 | 33 | 11 | 7 | 3 | 1 | 0 | 79 | 10 | 503 |
2019 | Human resources | 46 | 42 | 7 | 5 | 1 | 0 | 0 | 87 | 6 | 112 |
2019 | Financial management | 43 | 47 | 6 | 2 | 2 | 0 | 0 | 89 | 4 | 77 |
2019 | Procurement | 45 | 55 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2019 | Information management | 56 | 25 | 10 | 6 | 3 | 0 | 0 | 81 | 9 | 34 |
2019 | Information technology | 46 | 47 | 4 | 2 | 1 | 0 | 0 | 93 | 3 | 105 |
2019 | Internal audit | 67 | 33 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2019 | Evaluation | 54 | 40 | 6 | 0 | 0 | 0 | 0 | 94 | 0 | 11 |
2019 | Data sciences | 57 | 39 | 0 | 5 | 0 | 0 | 0 | 95 | 5 | 16 |
2019 | Policy | 47 | 40 | 12 | 2 | 0 | 0 | 0 | 87 | 2 | 58 |
2019 | Project management | 35 | 51 | 6 | 6 | 1 | 0 | 0 | 86 | 8 | 65 |
2019 | Other services to the public | 47 | 33 | 11 | 6 | 2 | 0 | 0 | 80 | 9 | 221 |
2019 | None of the above | 40 | 39 | 11 | 7 | 3 | 0 | 0 | 79 | 10 | 244 |
2018 | Client contact centre | 42 | 40 | 7 | 6 | 3 | 1 | 0 | 83 | 9 | 147 |
2018 | Health care practitioners | 40 | 37 | 9 | 12 | 1 | 1 | 0 | 77 | 14 | 142 |
2018 | Communications or public affairs | 35 | 54 | 11 | 0 | 0 | 0 | 0 | 89 | 0 | 42 |
2018 | Access to information and privacy | 62 | 38 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 26 |
2018 | Security | 43 | 49 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 11 |
2018 | Legal services | 59 | 38 | 2 | 2 | 0 | 0 | 0 | 97 | 2 | 59 |
2018 | Administration and operations | 46 | 39 | 8 | 4 | 2 | 1 | 0 | 86 | 6 | 381 |
2018 | Human resources | 48 | 34 | 9 | 8 | 0 | 0 | 0 | 83 | 8 | 72 |
2018 | Financial management | 39 | 46 | 6 | 6 | 2 | 0 | 0 | 86 | 8 | 50 |
2018 | Information management | 66 | 22 | 4 | 4 | 4 | 0 | 0 | 88 | 8 | 23 |
2018 | Information technology | 46 | 38 | 13 | 2 | 1 | 0 | 0 | 83 | 4 | 84 |
2018 | Evaluation | 50 | 50 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 12 |
2018 | Data sciences | 38 | 55 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 13 |
2018 | Policy | 45 | 48 | 5 | 2 | 0 | 0 | 0 | 93 | 2 | 44 |
2018 | Project management | 42 | 43 | 9 | 5 | 2 | 0 | 0 | 84 | 6 | 44 |
2018 | Other services to the public | 42 | 46 | 7 | 4 | 2 | 0 | 0 | 87 | 6 | 181 |
2018 | None of the above | 43 | 44 | 7 | 4 | 2 | 0 | 0 | 86 | 6 | 151 |
2017 | Client contact centre | 37 | 46 | 10 | 4 | 3 | 0 | 0 | 83 | 7 | 218 |
2017 | Health care practitioners | 41 | 40 | 9 | 7 | 3 | 0 | 0 | 81 | 10 | 165 |
2017 | Communications or public affairs | 39 | 46 | 12 | 2 | 0 | 1 | 0 | 86 | 2 | 62 |
2017 | Access to information and privacy | 72 | 28 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 30 |
2017 | Security | 37 | 43 | 20 | 0 | 0 | 0 | 0 | 80 | 0 | 10 |
2017 | Legal services | 62 | 24 | 10 | 2 | 2 | 0 | 0 | 85 | 4 | 45 |
2017 | Administration and operations | 45 | 39 | 9 | 4 | 3 | 0 | 0 | 84 | 7 | 486 |
2017 | Human resources | 38 | 45 | 6 | 6 | 5 | 0 | 0 | 82 | 12 | 89 |
2017 | Financial management | 52 | 35 | 8 | 1 | 3 | 0 | 0 | 88 | 4 | 63 |
2017 | Information management | 65 | 31 | 3 | 0 | 0 | 0 | 0 | 97 | 0 | 25 |
2017 | Information technology | 41 | 50 | 5 | 2 | 2 | 0 | 0 | 91 | 4 | 100 |
2017 | Evaluation | 49 | 43 | 0 | 7 | 0 | 0 | 0 | 93 | 7 | 14 |
2017 | Data sciences | 34 | 55 | 0 | 6 | 5 | 0 | 0 | 88 | 12 | 16 |
2017 | Policy | 46 | 42 | 8 | 1 | 3 | 0 | 0 | 88 | 4 | 67 |
2017 | Project management | 48 | 49 | 0 | 0 | 2 | 0 | 0 | 98 | 2 | 39 |
2017 | Other services to the public | 41 | 39 | 8 | 6 | 5 | 1 | 0 | 81 | 11 | 221 |
2017 | None of the above | 39 | 38 | 12 | 6 | 4 | 0 | 0 | 77 | 11 | 232 |
2014 | Client contact centre | 32 | 43 | 16 | 5 | 4 | 0 | 0 | 75 | 10 | 212 |
2014 | Health care practitioners | 44 | 28 | 13 | 3 | 11 | 0 | 0 | 72 | 15 | 116 |
2014 | Communications or public affairs | 51 | 36 | 9 | 3 | 1 | 0 | 0 | 86 | 4 | 62 |
2014 | Access to information and privacy | 73 | 23 | 1 | 3 | 0 | 0 | 0 | 96 | 3 | 35 |
2014 | Security | 45 | 30 | 7 | 17 | 0 | 0 | 0 | 75 | 17 | 13 |
2014 | Legal services | 45 | 48 | 5 | 0 | 0 | 1 | 0 | 95 | 0 | 53 |
2014 | Administration and operations | 35 | 36 | 14 | 9 | 6 | 0 | 0 | 71 | 15 | 393 |
2014 | Human resources | 24 | 43 | 12 | 6 | 13 | 2 | 0 | 68 | 20 | 95 |
2014 | Financial management | 32 | 41 | 21 | 4 | 1 | 0 | 0 | 73 | 6 | 72 |
2014 | Procurement | 38 | 26 | 12 | 12 | 12 | 0 | 0 | 64 | 24 | 10 |
2014 | Information management | 37 | 22 | 33 | 4 | 0 | 4 | 0 | 62 | 4 | 34 |
2014 | Information technology | 37 | 45 | 12 | 4 | 2 | 0 | 0 | 82 | 6 | 122 |
2014 | Internal audit | 47 | 43 | 10 | 0 | 0 | 0 | 0 | 90 | 0 | 11 |
2014 | Evaluation | 48 | 30 | 15 | 0 | 0 | 7 | 0 | 84 | 0 | 13 |
2014 | Other services to the public | 30 | 45 | 10 | 9 | 6 | 0 | 0 | 75 | 15 | 169 |
2014 | None of the above | 27 | 36 | 20 | 14 | 4 | 0 | 0 | 63 | 17 | 196 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 36 | 34 | 17 | 10 | 3 | 0 | 0 | 70 | 12 | 249 |
2019 | Health care practitioners | 31 | 38 | 17 | 8 | 4 | 1 | 0 | 70 | 13 | 198 |
2019 | Communications or public affairs | 34 | 45 | 15 | 6 | 0 | 0 | 0 | 79 | 6 | 63 |
2019 | Access to information and privacy | 43 | 41 | 3 | 3 | 0 | 10 | 0 | 93 | 3 | 30 |
2019 | Security | 20 | 61 | 10 | 10 | 0 | 0 | 0 | 80 | 10 | 10 |
2019 | Legal services | 41 | 35 | 12 | 10 | 2 | 0 | 0 | 76 | 12 | 51 |
2019 | Administration and operations | 25 | 47 | 15 | 8 | 4 | 1 | 0 | 73 | 12 | 504 |
2019 | Human resources | 33 | 49 | 13 | 3 | 2 | 0 | 0 | 83 | 5 | 115 |
2019 | Financial management | 28 | 51 | 17 | 2 | 0 | 1 | 0 | 80 | 2 | 77 |
2019 | Procurement | 8 | 61 | 32 | 0 | 0 | 0 | 0 | 68 | 0 | 12 |
2019 | Information management | 32 | 45 | 18 | 6 | 0 | 0 | 0 | 76 | 6 | 34 |
2019 | Information technology | 28 | 46 | 14 | 9 | 1 | 2 | 0 | 75 | 10 | 105 |
2019 | Internal audit | 41 | 23 | 9 | 28 | 0 | 0 | 0 | 63 | 28 | 10 |
2019 | Evaluation | 7 | 55 | 0 | 7 | 31 | 0 | 0 | 62 | 38 | 11 |
2019 | Data sciences | 21 | 45 | 29 | 0 | 5 | 0 | 0 | 66 | 5 | 16 |
2019 | Policy | 24 | 45 | 10 | 13 | 7 | 2 | 0 | 70 | 20 | 59 |
2019 | Project management | 17 | 62 | 16 | 1 | 3 | 0 | 0 | 79 | 4 | 65 |
2019 | Other services to the public | 27 | 42 | 16 | 13 | 3 | 0 | 0 | 69 | 16 | 222 |
2019 | None of the above | 23 | 40 | 18 | 11 | 6 | 0 | 1 | 63 | 18 | 244 |
2018 | Client contact centre | 25 | 37 | 17 | 15 | 7 | 0 | 0 | 62 | 21 | 146 |
2018 | Health care practitioners | 18 | 39 | 21 | 14 | 6 | 3 | 0 | 58 | 21 | 142 |
2018 | Communications or public affairs | 17 | 35 | 23 | 22 | 3 | 0 | 0 | 52 | 25 | 41 |
2018 | Access to information and privacy | 38 | 50 | 9 | 3 | 0 | 0 | 0 | 88 | 3 | 26 |
2018 | Security | 26 | 52 | 15 | 8 | 0 | 0 | 0 | 77 | 8 | 11 |
2018 | Legal services | 31 | 51 | 10 | 7 | 2 | 0 | 0 | 82 | 8 | 57 |
2018 | Administration and operations | 26 | 44 | 17 | 8 | 4 | 1 | 0 | 71 | 12 | 378 |
2018 | Human resources | 30 | 46 | 15 | 8 | 1 | 0 | 0 | 76 | 9 | 72 |
2018 | Financial management | 19 | 47 | 19 | 14 | 2 | 0 | 0 | 66 | 16 | 50 |
2018 | Information management | 36 | 33 | 14 | 4 | 13 | 0 | 0 | 69 | 17 | 23 |
2018 | Information technology | 22 | 48 | 16 | 9 | 2 | 2 | 0 | 71 | 12 | 84 |
2018 | Evaluation | 26 | 42 | 8 | 24 | 0 | 0 | 0 | 68 | 24 | 12 |
2018 | Data sciences | 8 | 44 | 25 | 15 | 8 | 0 | 0 | 52 | 23 | 12 |
2018 | Policy | 19 | 58 | 12 | 7 | 5 | 0 | 0 | 77 | 11 | 44 |
2018 | Project management | 21 | 48 | 18 | 7 | 6 | 0 | 0 | 68 | 13 | 44 |
2018 | Other services to the public | 23 | 45 | 12 | 14 | 7 | 0 | 0 | 67 | 21 | 180 |
2018 | None of the above | 23 | 49 | 12 | 10 | 4 | 2 | 0 | 74 | 14 | 152 |
2017 | Client contact centre | 29 | 45 | 14 | 7 | 4 | 0 | 0 | 75 | 11 | 219 |
2017 | Health care practitioners | 31 | 43 | 11 | 11 | 4 | 1 | 0 | 74 | 15 | 165 |
2017 | Communications or public affairs | 32 | 39 | 13 | 9 | 6 | 0 | 0 | 72 | 15 | 63 |
2017 | Access to information and privacy | 47 | 40 | 10 | 3 | 0 | 0 | 0 | 87 | 3 | 30 |
2017 | Security | 43 | 37 | 10 | 9 | 0 | 0 | 0 | 80 | 9 | 10 |
2017 | Legal services | 38 | 45 | 6 | 6 | 0 | 2 | 2 | 87 | 7 | 45 |
2017 | Administration and operations | 30 | 41 | 17 | 8 | 3 | 1 | 0 | 72 | 11 | 486 |
2017 | Human resources | 25 | 45 | 12 | 11 | 5 | 1 | 0 | 71 | 16 | 91 |
2017 | Financial management | 36 | 40 | 11 | 10 | 2 | 2 | 0 | 77 | 11 | 63 |
2017 | Information management | 45 | 37 | 7 | 7 | 0 | 3 | 0 | 85 | 7 | 25 |
2017 | Information technology | 32 | 40 | 21 | 4 | 4 | 0 | 0 | 71 | 8 | 100 |
2017 | Evaluation | 23 | 54 | 14 | 0 | 8 | 0 | 0 | 78 | 8 | 14 |
2017 | Data sciences | 34 | 38 | 16 | 6 | 5 | 0 | 0 | 72 | 12 | 16 |
2017 | Policy | 32 | 41 | 9 | 17 | 1 | 0 | 0 | 73 | 18 | 67 |
2017 | Project management | 27 | 53 | 12 | 7 | 0 | 0 | 0 | 80 | 7 | 39 |
2017 | Other services to the public | 26 | 40 | 14 | 12 | 6 | 1 | 0 | 67 | 19 | 221 |
2017 | None of the above | 27 | 37 | 18 | 11 | 6 | 1 | 0 | 65 | 17 | 231 |
2014 | Client contact centre | 16 | 38 | 21 | 13 | 10 | 1 | 0 | 55 | 24 | 213 |
2014 | Health care practitioners | 21 | 36 | 14 | 15 | 15 | 0 | 0 | 57 | 30 | 116 |
2014 | Communications or public affairs | 5 | 8 | 10 | 60 | 7 | 11 | 0 | 14 | 75 | 62 |
2014 | Access to information and privacy | 64 | 22 | 10 | 3 | 0 | 2 | 0 | 87 | 3 | 35 |
2014 | Security | 7 | 37 | 15 | 16 | 16 | 10 | 0 | 49 | 35 | 13 |
2014 | Legal services | 32 | 18 | 15 | 27 | 4 | 3 | 0 | 52 | 33 | 53 |
2014 | Administration and operations | 15 | 35 | 21 | 14 | 11 | 3 | 1 | 51 | 27 | 393 |
2014 | Human resources | 20 | 26 | 22 | 10 | 19 | 3 | 0 | 48 | 30 | 95 |
2014 | Financial management | 17 | 23 | 19 | 18 | 10 | 4 | 8 | 46 | 32 | 72 |
2014 | Procurement | 12 | 36 | 36 | 14 | 0 | 2 | 0 | 49 | 14 | 10 |
2014 | Information management | 24 | 38 | 16 | 12 | 8 | 2 | 0 | 63 | 21 | 34 |
2014 | Information technology | 16 | 39 | 25 | 14 | 5 | 1 | 0 | 56 | 19 | 122 |
2014 | Internal audit | 9 | 45 | 0 | 28 | 19 | 0 | 0 | 53 | 47 | 11 |
2014 | Evaluation | 8 | 54 | 31 | 0 | 7 | 0 | 0 | 62 | 7 | 13 |
2014 | Other services to the public | 10 | 31 | 20 | 20 | 16 | 2 | 0 | 42 | 37 | 168 |
2014 | None of the above | 6 | 31 | 25 | 16 | 19 | 2 | 0 | 38 | 36 | 197 |
Organizational performance
Survey year | Demographic | Always/Almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/Almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 11 | 32 | 26 | 18 | 9 | 1 | 4 | 28 | 45 | 249 |
2019 | Health care practitioners | 12 | 28 | 39 | 12 | 7 | 0 | 1 | 20 | 40 | 198 |
2019 | Communications or public affairs | 4 | 33 | 43 | 16 | 4 | 0 | 0 | 20 | 37 | 63 |
2019 | Access to information and privacy | 3 | 22 | 18 | 20 | 37 | 0 | 0 | 57 | 25 | 30 |
2019 | Security | 0 | 29 | 71 | 0 | 0 | 0 | 0 | 0 | 29 | 10 |
2019 | Legal services | 10 | 14 | 30 | 29 | 14 | 0 | 2 | 44 | 25 | 50 |
2019 | Administration and operations | 18 | 25 | 36 | 13 | 7 | 0 | 1 | 20 | 43 | 505 |
2019 | Human resources | 17 | 30 | 27 | 18 | 7 | 1 | 0 | 25 | 47 | 115 |
2019 | Financial management | 4 | 23 | 35 | 28 | 9 | 0 | 0 | 38 | 28 | 78 |
2019 | Procurement | 8 | 35 | 27 | 8 | 22 | 0 | 0 | 30 | 43 | 11 |
2019 | Information management | 17 | 28 | 33 | 19 | 0 | 0 | 3 | 20 | 46 | 34 |
2019 | Information technology | 11 | 27 | 40 | 17 | 4 | 0 | 1 | 20 | 39 | 105 |
2019 | Internal audit | 0 | 8 | 62 | 21 | 10 | 0 | 0 | 30 | 8 | 11 |
2019 | Evaluation | 7 | 43 | 33 | 17 | 0 | 0 | 0 | 17 | 50 | 11 |
2019 | Data sciences | 16 | 14 | 54 | 16 | 0 | 0 | 0 | 16 | 30 | 16 |
2019 | Policy | 10 | 32 | 44 | 11 | 3 | 0 | 0 | 15 | 42 | 60 |
2019 | Project management | 17 | 34 | 41 | 5 | 5 | 0 | 0 | 9 | 50 | 65 |
2019 | Other services to the public | 19 | 29 | 27 | 17 | 6 | 1 | 1 | 23 | 49 | 220 |
2019 | None of the above | 21 | 21 | 33 | 14 | 10 | 1 | 0 | 24 | 43 | 243 |
2018 | Client contact centre | 14 | 40 | 25 | 11 | 4 | 1 | 4 | 16 | 57 | 148 |
2018 | Health care practitioners | 14 | 32 | 36 | 12 | 4 | 0 | 3 | 17 | 47 | 143 |
2018 | Communications or public affairs | 15 | 36 | 38 | 5 | 5 | 0 | 2 | 10 | 51 | 42 |
2018 | Access to information and privacy | 3 | 16 | 35 | 28 | 13 | 0 | 5 | 43 | 20 | 26 |
2018 | Security | 9 | 0 | 60 | 17 | 15 | 0 | 0 | 31 | 9 | 11 |
2018 | Legal services | 9 | 24 | 31 | 30 | 6 | 0 | 0 | 36 | 33 | 59 |
2018 | Administration and operations | 14 | 27 | 33 | 17 | 7 | 0 | 2 | 24 | 42 | 378 |
2018 | Human resources | 18 | 36 | 28 | 11 | 7 | 0 | 0 | 18 | 54 | 72 |
2018 | Financial management | 12 | 22 | 39 | 22 | 5 | 0 | 0 | 27 | 34 | 50 |
2018 | Information management | 13 | 20 | 42 | 12 | 13 | 0 | 0 | 25 | 33 | 23 |
2018 | Information technology | 14 | 30 | 36 | 11 | 5 | 2 | 2 | 16 | 45 | 84 |
2018 | Evaluation | 0 | 18 | 58 | 24 | 0 | 0 | 0 | 24 | 18 | 12 |
2018 | Data sciences | 34 | 29 | 11 | 7 | 7 | 0 | 12 | 16 | 71 | 13 |
2018 | Policy | 20 | 36 | 21 | 14 | 2 | 7 | 0 | 17 | 61 | 44 |
2018 | Project management | 6 | 49 | 27 | 14 | 2 | 2 | 0 | 16 | 56 | 44 |
2018 | Other services to the public | 16 | 39 | 29 | 10 | 5 | 1 | 0 | 15 | 56 | 182 |
2018 | None of the above | 12 | 26 | 42 | 11 | 7 | 1 | 1 | 19 | 39 | 151 |
2017 | Client contact centre | 13 | 31 | 27 | 14 | 11 | 0 | 4 | 26 | 46 | 219 |
2017 | Health care practitioners | 14 | 27 | 37 | 11 | 9 | 1 | 2 | 20 | 43 | 165 |
2017 | Communications or public affairs | 19 | 26 | 38 | 13 | 4 | 0 | 0 | 17 | 45 | 63 |
2017 | Access to information and privacy | 3 | 20 | 22 | 28 | 27 | 0 | 0 | 55 | 23 | 30 |
2017 | Legal services | 4 | 22 | 33 | 22 | 15 | 0 | 5 | 39 | 27 | 45 |
2017 | Administration and operations | 16 | 27 | 33 | 15 | 7 | 1 | 2 | 22 | 44 | 483 |
2017 | Human resources | 21 | 32 | 32 | 8 | 5 | 0 | 2 | 14 | 54 | 91 |
2017 | Financial management | 11 | 18 | 38 | 23 | 9 | 2 | 0 | 32 | 29 | 63 |
2017 | Information management | 3 | 21 | 33 | 14 | 22 | 0 | 6 | 38 | 26 | 25 |
2017 | Information technology | 18 | 23 | 36 | 18 | 4 | 0 | 1 | 22 | 42 | 99 |
2017 | Evaluation | 0 | 22 | 64 | 13 | 0 | 0 | 0 | 13 | 22 | 14 |
2017 | Data sciences | 28 | 17 | 39 | 16 | 0 | 0 | 0 | 16 | 45 | 16 |
2017 | Policy | 16 | 30 | 34 | 15 | 2 | 0 | 3 | 17 | 48 | 66 |
2017 | Project management | 10 | 33 | 39 | 10 | 5 | 0 | 3 | 16 | 44 | 38 |
2017 | Other services to the public | 25 | 28 | 31 | 10 | 5 | 0 | 1 | 15 | 54 | 218 |
2017 | None of the above | 19 | 24 | 35 | 15 | 4 | 0 | 3 | 20 | 45 | 231 |
2014 | Client contact centre | 18 | 34 | 31 | 13 | 3 | 0 | 1 | 17 | 52 | 213 |
2014 | Health care practitioners | 24 | 24 | 28 | 15 | 6 | 3 | 1 | 22 | 49 | 116 |
2014 | Communications or public affairs | 15 | 20 | 63 | 2 | 1 | 0 | 0 | 2 | 35 | 62 |
2014 | Access to information and privacy | 3 | 9 | 23 | 33 | 29 | 0 | 3 | 63 | 13 | 35 |
2014 | Security | 17 | 16 | 52 | 15 | 0 | 0 | 0 | 15 | 33 | 13 |
2014 | Legal services | 8 | 15 | 40 | 31 | 4 | 0 | 1 | 36 | 24 | 53 |
2014 | Administration and operations | 22 | 32 | 29 | 11 | 4 | 0 | 3 | 15 | 55 | 393 |
2014 | Human resources | 26 | 35 | 28 | 7 | 2 | 0 | 2 | 9 | 62 | 95 |
2014 | Financial management | 7 | 43 | 24 | 24 | 2 | 1 | 0 | 25 | 51 | 72 |
2014 | Information management | 10 | 17 | 35 | 24 | 2 | 12 | 0 | 30 | 30 | 34 |
2014 | Information technology | 9 | 34 | 39 | 14 | 3 | 0 | 1 | 17 | 44 | 122 |
2014 | Internal audit | 21 | 17 | 36 | 26 | 0 | 0 | 0 | 26 | 38 | 11 |
2014 | Evaluation | 0 | 16 | 54 | 23 | 0 | 7 | 0 | 25 | 17 | 13 |
2014 | Other services to the public | 23 | 33 | 30 | 8 | 5 | 0 | 1 | 13 | 57 | 169 |
2014 | None of the above | 28 | 36 | 23 | 7 | 6 | 1 | 0 | 13 | 64 | 197 |
Survey year | Demographic | Always/Almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/Almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 15 | 23 | 27 | 21 | 10 | 2 | 2 | 33 | 39 | 248 |
2019 | Health care practitioners | 13 | 23 | 32 | 17 | 15 | 0 | 0 | 32 | 36 | 197 |
2019 | Communications or public affairs | 6 | 24 | 32 | 27 | 11 | 0 | 0 | 37 | 30 | 62 |
2019 | Access to information and privacy | 7 | 3 | 15 | 41 | 34 | 0 | 0 | 75 | 10 | 30 |
2019 | Legal services | 10 | 20 | 22 | 20 | 26 | 2 | 0 | 47 | 30 | 50 |
2019 | Administration and operations | 13 | 19 | 29 | 26 | 10 | 2 | 1 | 37 | 33 | 503 |
2019 | Human resources | 12 | 25 | 28 | 23 | 10 | 1 | 2 | 33 | 38 | 114 |
2019 | Financial management | 9 | 14 | 33 | 24 | 17 | 0 | 3 | 42 | 24 | 78 |
2019 | Procurement | 8 | 10 | 27 | 8 | 39 | 8 | 0 | 51 | 20 | 11 |
2019 | Information management | 8 | 20 | 32 | 13 | 21 | 3 | 3 | 36 | 30 | 34 |
2019 | Information technology | 7 | 10 | 30 | 36 | 15 | 0 | 2 | 52 | 18 | 104 |
2019 | Internal audit | 0 | 8 | 52 | 19 | 0 | 0 | 21 | 24 | 10 | 11 |
2019 | Evaluation | 7 | 30 | 24 | 26 | 7 | 0 | 6 | 35 | 39 | 11 |
2019 | Data sciences | 11 | 9 | 35 | 5 | 40 | 0 | 0 | 45 | 20 | 16 |
2019 | Policy | 12 | 27 | 32 | 21 | 5 | 0 | 2 | 27 | 40 | 60 |
2019 | Project management | 16 | 25 | 30 | 17 | 11 | 1 | 0 | 28 | 42 | 65 |
2019 | Other services to the public | 15 | 22 | 30 | 18 | 12 | 1 | 1 | 31 | 38 | 221 |
2019 | None of the above | 15 | 23 | 26 | 18 | 15 | 2 | 2 | 34 | 39 | 241 |
2018 | Client contact centre | 18 | 32 | 24 | 17 | 6 | 3 | 1 | 24 | 51 | 147 |
2018 | Health care practitioners | 14 | 23 | 28 | 23 | 10 | 0 | 2 | 33 | 38 | 143 |
2018 | Communications or public affairs | 15 | 37 | 26 | 15 | 6 | 0 | 2 | 21 | 53 | 42 |
2018 | Access to information and privacy | 0 | 9 | 50 | 24 | 17 | 0 | 0 | 41 | 9 | 25 |
2018 | Security | 9 | 9 | 17 | 32 | 17 | 17 | 0 | 59 | 21 | 11 |
2018 | Legal services | 11 | 11 | 22 | 38 | 13 | 4 | 0 | 53 | 24 | 59 |
2018 | Administration and operations | 10 | 22 | 29 | 22 | 13 | 2 | 2 | 37 | 33 | 374 |
2018 | Human resources | 17 | 42 | 28 | 6 | 7 | 0 | 0 | 13 | 59 | 72 |
2018 | Financial management | 8 | 15 | 46 | 24 | 7 | 0 | 0 | 31 | 23 | 50 |
2018 | Information management | 12 | 18 | 32 | 21 | 17 | 0 | 0 | 38 | 30 | 23 |
2018 | Information technology | 7 | 20 | 29 | 32 | 5 | 2 | 5 | 39 | 29 | 84 |
2018 | Evaluation | 0 | 8 | 44 | 40 | 8 | 0 | 0 | 48 | 8 | 12 |
2018 | Data sciences | 14 | 19 | 45 | 14 | 7 | 0 | 0 | 21 | 34 | 13 |
2018 | Policy | 17 | 32 | 29 | 9 | 7 | 7 | 0 | 17 | 52 | 44 |
2018 | Project management | 11 | 21 | 36 | 23 | 7 | 2 | 0 | 31 | 33 | 44 |
2018 | Other services to the public | 22 | 22 | 27 | 19 | 6 | 3 | 1 | 27 | 46 | 181 |
2018 | None of the above | 8 | 25 | 36 | 19 | 11 | 0 | 1 | 30 | 33 | 151 |
2017 | Client contact centre | 14 | 27 | 25 | 16 | 14 | 1 | 3 | 31 | 43 | 219 |
2017 | Health care practitioners | 13 | 24 | 29 | 14 | 16 | 2 | 2 | 31 | 38 | 165 |
2017 | Communications or public affairs | 10 | 28 | 36 | 17 | 5 | 3 | 0 | 23 | 40 | 63 |
2017 | Access to information and privacy | 3 | 16 | 13 | 29 | 36 | 3 | 0 | 67 | 20 | 30 |
2017 | Legal services | 4 | 13 | 30 | 32 | 16 | 0 | 4 | 50 | 18 | 45 |
2017 | Administration and operations | 11 | 22 | 32 | 19 | 13 | 3 | 1 | 33 | 34 | 481 |
2017 | Human resources | 11 | 28 | 34 | 10 | 10 | 4 | 3 | 22 | 42 | 91 |
2017 | Financial management | 2 | 22 | 29 | 23 | 20 | 2 | 2 | 45 | 25 | 63 |
2017 | Information management | 0 | 11 | 21 | 28 | 35 | 0 | 6 | 66 | 11 | 25 |
2017 | Information technology | 11 | 16 | 31 | 23 | 14 | 2 | 3 | 39 | 28 | 99 |
2017 | Evaluation | 8 | 21 | 27 | 44 | 0 | 0 | 0 | 44 | 29 | 14 |
2017 | Data sciences | 12 | 22 | 38 | 23 | 6 | 0 | 0 | 29 | 34 | 16 |
2017 | Policy | 15 | 15 | 39 | 20 | 4 | 2 | 5 | 26 | 32 | 65 |
2017 | Project management | 8 | 20 | 37 | 19 | 11 | 3 | 3 | 32 | 29 | 38 |
2017 | Other services to the public | 19 | 21 | 33 | 14 | 8 | 2 | 3 | 23 | 42 | 218 |
2017 | None of the above | 12 | 19 | 32 | 21 | 7 | 4 | 4 | 31 | 34 | 230 |
2014 | Client contact centre | 22 | 27 | 32 | 13 | 5 | 1 | 1 | 18 | 50 | 213 |
2014 | Health care practitioners | 25 | 27 | 31 | 10 | 4 | 1 | 2 | 14 | 54 | 115 |
2014 | Communications or public affairs | 14 | 19 | 62 | 4 | 0 | 0 | 1 | 4 | 34 | 62 |
2014 | Access to information and privacy | 3 | 8 | 12 | 17 | 58 | 1 | 0 | 76 | 12 | 34 |
2014 | Security | 10 | 39 | 29 | 22 | 0 | 0 | 0 | 22 | 49 | 13 |
2014 | Legal services | 6 | 14 | 29 | 27 | 12 | 1 | 11 | 44 | 23 | 53 |
2014 | Administration and operations | 20 | 26 | 30 | 15 | 6 | 1 | 3 | 21 | 48 | 392 |
2014 | Human resources | 30 | 17 | 38 | 8 | 5 | 0 | 2 | 14 | 48 | 94 |
2014 | Financial management | 22 | 20 | 28 | 22 | 6 | 3 | 0 | 28 | 43 | 71 |
2014 | Information management | 8 | 18 | 25 | 32 | 4 | 12 | 0 | 41 | 30 | 34 |
2014 | Information technology | 17 | 20 | 29 | 21 | 8 | 4 | 1 | 31 | 39 | 120 |
2014 | Internal audit | 21 | 26 | 17 | 36 | 0 | 0 | 0 | 36 | 47 | 11 |
2014 | Evaluation | 0 | 23 | 46 | 15 | 8 | 7 | 0 | 25 | 25 | 13 |
2014 | Other services to the public | 29 | 41 | 15 | 12 | 2 | 1 | 0 | 14 | 71 | 169 |
2014 | None of the above | 29 | 32 | 20 | 13 | 4 | 2 | 0 | 18 | 62 | 197 |
Survey year | Demographic | Always/Almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/Almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 11 | 25 | 31 | 14 | 10 | 3 | 6 | 26 | 40 | 248 |
2019 | Health care practitioners | 13 | 26 | 30 | 20 | 11 | 0 | 1 | 31 | 39 | 198 |
2019 | Communications or public affairs | 19 | 29 | 28 | 12 | 10 | 0 | 2 | 22 | 49 | 63 |
2019 | Access to information and privacy | 8 | 9 | 26 | 38 | 20 | 0 | 0 | 58 | 16 | 30 |
2019 | Security | 10 | 61 | 20 | 0 | 10 | 0 | 0 | 10 | 71 | 10 |
2019 | Legal services | 2 | 12 | 25 | 25 | 30 | 4 | 2 | 59 | 15 | 49 |
2019 | Administration and operations | 14 | 23 | 30 | 20 | 9 | 1 | 2 | 30 | 39 | 504 |
2019 | Human resources | 23 | 21 | 25 | 19 | 7 | 3 | 2 | 27 | 46 | 113 |
2019 | Financial management | 5 | 11 | 53 | 16 | 10 | 4 | 1 | 27 | 17 | 76 |
2019 | Procurement | 10 | 51 | 17 | 0 | 22 | 0 | 0 | 22 | 61 | 11 |
2019 | Information management | 8 | 5 | 35 | 20 | 23 | 3 | 6 | 47 | 15 | 34 |
2019 | Information technology | 6 | 25 | 38 | 23 | 5 | 1 | 2 | 30 | 31 | 105 |
2019 | Internal audit | 9 | 0 | 68 | 23 | 0 | 0 | 0 | 23 | 9 | 10 |
2019 | Evaluation | 31 | 7 | 49 | 13 | 0 | 0 | 0 | 13 | 38 | 11 |
2019 | Data sciences | 5 | 14 | 52 | 29 | 0 | 0 | 0 | 29 | 19 | 16 |
2019 | Policy | 11 | 22 | 44 | 14 | 8 | 0 | 0 | 22 | 34 | 59 |
2019 | Project management | 17 | 33 | 25 | 13 | 11 | 0 | 1 | 24 | 51 | 65 |
2019 | Other services to the public | 12 | 22 | 29 | 22 | 12 | 0 | 1 | 35 | 35 | 221 |
2019 | None of the above | 16 | 18 | 29 | 19 | 13 | 1 | 4 | 34 | 36 | 244 |
2018 | Client contact centre | 20 | 31 | 24 | 13 | 7 | 0 | 4 | 21 | 54 | 148 |
2018 | Health care practitioners | 17 | 23 | 30 | 20 | 7 | 1 | 2 | 28 | 41 | 143 |
2018 | Communications or public affairs | 34 | 34 | 13 | 15 | 4 | 0 | 0 | 19 | 68 | 42 |
2018 | Access to information and privacy | 0 | 8 | 34 | 33 | 20 | 0 | 5 | 56 | 9 | 26 |
2018 | Security | 17 | 26 | 17 | 32 | 8 | 0 | 0 | 40 | 43 | 11 |
2018 | Legal services | 3 | 18 | 28 | 33 | 17 | 0 | 0 | 50 | 21 | 58 |
2018 | Administration and operations | 11 | 24 | 31 | 16 | 11 | 3 | 4 | 30 | 37 | 376 |
2018 | Human resources | 9 | 36 | 27 | 17 | 10 | 0 | 0 | 28 | 45 | 71 |
2018 | Financial management | 7 | 18 | 41 | 24 | 9 | 0 | 0 | 33 | 25 | 50 |
2018 | Information management | 11 | 21 | 26 | 21 | 21 | 0 | 0 | 42 | 32 | 23 |
2018 | Information technology | 14 | 23 | 35 | 20 | 2 | 1 | 4 | 24 | 39 | 84 |
2018 | Evaluation | 18 | 16 | 56 | 10 | 0 | 0 | 0 | 10 | 34 | 12 |
2018 | Data sciences | 21 | 21 | 50 | 7 | 0 | 0 | 0 | 7 | 43 | 13 |
2018 | Policy | 20 | 25 | 38 | 10 | 7 | 0 | 0 | 17 | 45 | 44 |
2018 | Project management | 25 | 30 | 27 | 9 | 7 | 2 | 0 | 16 | 56 | 44 |
2018 | Other services to the public | 18 | 26 | 33 | 15 | 6 | 2 | 0 | 21 | 45 | 182 |
2018 | None of the above | 19 | 23 | 31 | 19 | 6 | 0 | 3 | 26 | 43 | 150 |
2017 | Client contact centre | 18 | 28 | 24 | 15 | 9 | 3 | 4 | 25 | 49 | 219 |
2017 | Health care practitioners | 16 | 22 | 33 | 14 | 10 | 1 | 3 | 26 | 40 | 164 |
2017 | Communications or public affairs | 33 | 35 | 23 | 6 | 2 | 0 | 2 | 8 | 69 | 63 |
2017 | Access to information and privacy | 6 | 13 | 20 | 16 | 31 | 3 | 12 | 55 | 22 | 30 |
2017 | Legal services | 4 | 20 | 22 | 26 | 20 | 0 | 9 | 50 | 27 | 45 |
2017 | Administration and operations | 13 | 24 | 32 | 17 | 10 | 1 | 3 | 28 | 38 | 481 |
2017 | Human resources | 16 | 29 | 36 | 12 | 4 | 1 | 1 | 17 | 46 | 91 |
2017 | Financial management | 5 | 12 | 41 | 26 | 11 | 2 | 3 | 39 | 18 | 63 |
2017 | Information management | 7 | 11 | 31 | 30 | 21 | 0 | 0 | 51 | 18 | 25 |
2017 | Information technology | 12 | 16 | 47 | 15 | 7 | 1 | 2 | 22 | 29 | 99 |
2017 | Evaluation | 16 | 21 | 57 | 0 | 7 | 0 | 0 | 7 | 37 | 14 |
2017 | Data sciences | 11 | 28 | 11 | 34 | 16 | 0 | 0 | 50 | 39 | 16 |
2017 | Policy | 18 | 27 | 32 | 16 | 4 | 0 | 2 | 21 | 46 | 65 |
2017 | Project management | 23 | 28 | 31 | 5 | 13 | 0 | 0 | 18 | 50 | 38 |
2017 | Other services to the public | 21 | 20 | 31 | 17 | 8 | 1 | 3 | 25 | 42 | 219 |
2017 | None of the above | 15 | 25 | 33 | 12 | 6 | 2 | 7 | 20 | 44 | 230 |
2014 | Client contact centre | 21 | 25 | 38 | 7 | 5 | 1 | 3 | 13 | 47 | 213 |
2014 | Health care practitioners | 25 | 24 | 23 | 11 | 8 | 6 | 3 | 21 | 54 | 114 |
2014 | Communications or public affairs | 65 | 16 | 11 | 6 | 1 | 0 | 1 | 7 | 82 | 62 |
2014 | Access to information and privacy | 6 | 4 | 10 | 32 | 48 | 0 | 0 | 80 | 10 | 35 |
2014 | Security | 23 | 23 | 32 | 15 | 7 | 0 | 0 | 22 | 46 | 13 |
2014 | Legal services | 4 | 10 | 32 | 33 | 12 | 0 | 8 | 49 | 16 | 53 |
2014 | Administration and operations | 21 | 22 | 30 | 14 | 6 | 1 | 6 | 22 | 46 | 390 |
2014 | Human resources | 40 | 34 | 16 | 5 | 4 | 0 | 1 | 9 | 75 | 95 |
2014 | Financial management | 17 | 33 | 30 | 11 | 5 | 3 | 2 | 17 | 52 | 72 |
2014 | Information management | 13 | 24 | 17 | 29 | 12 | 3 | 3 | 44 | 38 | 34 |
2014 | Information technology | 17 | 34 | 30 | 9 | 7 | 1 | 3 | 16 | 53 | 122 |
2014 | Internal audit | 29 | 26 | 17 | 27 | 0 | 0 | 0 | 27 | 55 | 11 |
2014 | Evaluation | 15 | 22 | 39 | 9 | 8 | 7 | 0 | 18 | 39 | 13 |
2014 | Other services to the public | 26 | 28 | 29 | 14 | 2 | 0 | 1 | 16 | 55 | 169 |
2014 | None of the above | 26 | 23 | 22 | 14 | 11 | 3 | 1 | 26 | 51 | 197 |
Survey year | Demographic | Always/Almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/Almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 11 | 14 | 24 | 26 | 18 | 1 | 7 | 47 | 27 | 246 |
2019 | Health care practitioners | 10 | 15 | 32 | 24 | 16 | 0 | 2 | 41 | 26 | 200 |
2019 | Communications or public affairs | 4 | 20 | 41 | 25 | 11 | 0 | 0 | 35 | 24 | 63 |
2019 | Access to information and privacy | 3 | 13 | 27 | 30 | 27 | 0 | 0 | 57 | 16 | 30 |
2019 | Security | 10 | 10 | 51 | 29 | 0 | 0 | 0 | 29 | 20 | 10 |
2019 | Legal services | 6 | 10 | 22 | 34 | 27 | 0 | 2 | 62 | 16 | 51 |
2019 | Administration and operations | 6 | 16 | 33 | 28 | 14 | 0 | 2 | 43 | 23 | 499 |
2019 | Human resources | 17 | 20 | 35 | 17 | 9 | 1 | 0 | 27 | 38 | 115 |
2019 | Financial management | 3 | 12 | 35 | 31 | 18 | 1 | 0 | 50 | 15 | 78 |
2019 | Procurement | 17 | 18 | 43 | 0 | 22 | 0 | 0 | 22 | 35 | 11 |
2019 | Information management | 3 | 20 | 13 | 33 | 25 | 3 | 3 | 61 | 25 | 34 |
2019 | Information technology | 7 | 16 | 34 | 29 | 13 | 0 | 1 | 42 | 23 | 103 |
2019 | Evaluation | 7 | 30 | 23 | 33 | 7 | 0 | 0 | 40 | 37 | 11 |
2019 | Data sciences | 17 | 30 | 35 | 11 | 6 | 0 | 0 | 17 | 48 | 15 |
2019 | Policy | 8 | 13 | 44 | 32 | 3 | 0 | 0 | 35 | 20 | 60 |
2019 | Project management | 11 | 24 | 33 | 21 | 10 | 0 | 1 | 31 | 35 | 64 |
2019 | Other services to the public | 11 | 14 | 31 | 26 | 16 | 0 | 1 | 43 | 26 | 219 |
2019 | None of the above | 12 | 13 | 27 | 23 | 20 | 1 | 2 | 45 | 27 | 242 |
2018 | Client contact centre | 14 | 18 | 28 | 23 | 12 | 1 | 5 | 36 | 34 | 147 |
2018 | Health care practitioners | 12 | 19 | 36 | 19 | 13 | 1 | 1 | 32 | 32 | 143 |
2018 | Communications or public affairs | 19 | 24 | 34 | 19 | 2 | 0 | 2 | 21 | 43 | 42 |
2018 | Access to information and privacy | 0 | 12 | 40 | 31 | 17 | 0 | 0 | 48 | 12 | 26 |
2018 | Security | 0 | 9 | 40 | 51 | 0 | 0 | 0 | 51 | 9 | 11 |
2018 | Legal services | 8 | 3 | 27 | 36 | 22 | 0 | 5 | 60 | 12 | 58 |
2018 | Administration and operations | 9 | 14 | 32 | 24 | 17 | 1 | 3 | 43 | 24 | 375 |
2018 | Human resources | 12 | 36 | 29 | 17 | 5 | 0 | 0 | 23 | 48 | 72 |
2018 | Financial management | 2 | 15 | 39 | 34 | 9 | 0 | 0 | 44 | 17 | 50 |
2018 | Information management | 0 | 12 | 31 | 29 | 29 | 0 | 0 | 58 | 12 | 22 |
2018 | Information technology | 16 | 17 | 30 | 32 | 4 | 0 | 2 | 36 | 33 | 83 |
2018 | Evaluation | 0 | 24 | 44 | 32 | 0 | 0 | 0 | 32 | 24 | 12 |
2018 | Data sciences | 28 | 14 | 36 | 14 | 7 | 0 | 0 | 22 | 43 | 13 |
2018 | Policy | 11 | 22 | 32 | 28 | 2 | 5 | 0 | 32 | 35 | 44 |
2018 | Project management | 11 | 28 | 34 | 21 | 5 | 2 | 0 | 26 | 40 | 44 |
2018 | Other services to the public | 15 | 19 | 31 | 22 | 9 | 3 | 1 | 32 | 36 | 175 |
2018 | None of the above | 7 | 23 | 36 | 22 | 11 | 0 | 1 | 34 | 30 | 150 |
2017 | Client contact centre | 15 | 19 | 20 | 18 | 18 | 1 | 10 | 40 | 38 | 218 |
2017 | Health care practitioners | 11 | 18 | 29 | 24 | 16 | 0 | 2 | 41 | 30 | 165 |
2017 | Communications or public affairs | 13 | 22 | 37 | 17 | 10 | 0 | 0 | 28 | 36 | 63 |
2017 | Access to information and privacy | 0 | 6 | 32 | 16 | 42 | 3 | 0 | 61 | 6 | 30 |
2017 | Legal services | 2 | 11 | 24 | 36 | 20 | 0 | 7 | 60 | 14 | 44 |
2017 | Administration and operations | 13 | 18 | 30 | 21 | 14 | 1 | 3 | 36 | 32 | 477 |
2017 | Human resources | 12 | 22 | 41 | 16 | 7 | 0 | 1 | 24 | 35 | 90 |
2017 | Financial management | 3 | 17 | 27 | 33 | 19 | 0 | 2 | 52 | 20 | 63 |
2017 | Information management | 0 | 4 | 34 | 26 | 36 | 0 | 0 | 62 | 4 | 24 |
2017 | Information technology | 9 | 14 | 39 | 29 | 7 | 0 | 2 | 36 | 24 | 97 |
2017 | Evaluation | 8 | 0 | 34 | 42 | 16 | 0 | 0 | 57 | 8 | 14 |
2017 | Data sciences | 5 | 28 | 45 | 16 | 6 | 0 | 0 | 22 | 34 | 16 |
2017 | Policy | 15 | 21 | 36 | 19 | 9 | 0 | 1 | 28 | 36 | 67 |
2017 | Project management | 10 | 30 | 28 | 26 | 6 | 0 | 0 | 32 | 40 | 38 |
2017 | Other services to the public | 15 | 18 | 32 | 20 | 10 | 2 | 3 | 32 | 34 | 219 |
2017 | None of the above | 13 | 22 | 33 | 18 | 8 | 1 | 4 | 28 | 37 | 231 |
2014 | Client contact centre | 17 | 13 | 36 | 20 | 9 | 1 | 4 | 30 | 32 | 213 |
2014 | Health care practitioners | 28 | 10 | 30 | 15 | 11 | 0 | 5 | 28 | 40 | 115 |
2014 | Communications or public affairs | 21 | 11 | 66 | 2 | 0 | 0 | 0 | 2 | 33 | 62 |
2014 | Access to information and privacy | 3 | 8 | 19 | 24 | 47 | 0 | 0 | 70 | 11 | 35 |
2014 | Security | 17 | 16 | 29 | 30 | 7 | 0 | 0 | 38 | 33 | 13 |
2014 | Legal services | 11 | 9 | 27 | 34 | 9 | 0 | 10 | 48 | 22 | 52 |
2014 | Administration and operations | 22 | 19 | 29 | 20 | 6 | 0 | 3 | 28 | 43 | 388 |
2014 | Human resources | 36 | 24 | 23 | 13 | 3 | 0 | 1 | 15 | 61 | 95 |
2014 | Financial management | 10 | 18 | 27 | 29 | 11 | 3 | 2 | 42 | 30 | 70 |
2014 | Information management | 9 | 4 | 36 | 43 | 8 | 0 | 0 | 51 | 13 | 33 |
2014 | Information technology | 12 | 13 | 30 | 33 | 9 | 0 | 2 | 43 | 26 | 121 |
2014 | Internal audit | 10 | 9 | 45 | 26 | 10 | 0 | 0 | 36 | 19 | 11 |
2014 | Evaluation | 0 | 16 | 37 | 32 | 8 | 7 | 0 | 43 | 17 | 13 |
2014 | Other services to the public | 22 | 29 | 22 | 21 | 4 | 1 | 0 | 25 | 52 | 169 |
2014 | None of the above | 31 | 21 | 27 | 11 | 7 | 1 | 1 | 19 | 54 | 195 |
Survey year | Demographic | Always/Almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/Almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 16 | 16 | 25 | 20 | 18 | 2 | 5 | 40 | 33 | 248 |
2019 | Health care practitioners | 15 | 20 | 28 | 20 | 14 | 1 | 1 | 35 | 36 | 199 |
2019 | Communications or public affairs | 13 | 25 | 21 | 29 | 11 | 1 | 0 | 40 | 39 | 63 |
2019 | Access to information and privacy | 3 | 9 | 17 | 35 | 30 | 6 | 0 | 69 | 13 | 30 |
2019 | Security | 10 | 20 | 39 | 22 | 10 | 0 | 0 | 32 | 29 | 10 |
2019 | Legal services | 16 | 20 | 26 | 16 | 19 | 0 | 4 | 36 | 37 | 51 |
2019 | Administration and operations | 14 | 19 | 28 | 21 | 15 | 1 | 3 | 37 | 34 | 504 |
2019 | Human resources | 15 | 21 | 24 | 21 | 18 | 1 | 1 | 40 | 36 | 111 |
2019 | Financial management | 11 | 12 | 32 | 26 | 14 | 1 | 4 | 43 | 24 | 78 |
2019 | Procurement | 8 | 17 | 45 | 8 | 22 | 0 | 0 | 30 | 25 | 11 |
2019 | Information management | 12 | 19 | 19 | 22 | 26 | 0 | 3 | 50 | 31 | 34 |
2019 | Information technology | 10 | 21 | 30 | 20 | 16 | 2 | 0 | 37 | 32 | 105 |
2019 | Internal audit | 0 | 32 | 49 | 9 | 10 | 0 | 0 | 19 | 32 | 10 |
2019 | Evaluation | 0 | 46 | 40 | 7 | 7 | 0 | 0 | 14 | 46 | 11 |
2019 | Data sciences | 10 | 10 | 32 | 10 | 39 | 0 | 0 | 48 | 20 | 16 |
2019 | Policy | 6 | 17 | 42 | 24 | 8 | 2 | 0 | 33 | 24 | 59 |
2019 | Project management | 12 | 17 | 34 | 24 | 11 | 2 | 0 | 35 | 30 | 64 |
2019 | Other services to the public | 25 | 20 | 24 | 17 | 13 | 1 | 0 | 31 | 45 | 221 |
2019 | None of the above | 16 | 16 | 25 | 19 | 18 | 1 | 4 | 40 | 34 | 241 |
2018 | Client contact centre | 29 | 22 | 19 | 17 | 9 | 1 | 4 | 27 | 53 | 148 |
2018 | Health care practitioners | 25 | 19 | 32 | 14 | 6 | 1 | 2 | 21 | 46 | 143 |
2018 | Communications or public affairs | 21 | 23 | 30 | 18 | 6 | 0 | 2 | 24 | 45 | 42 |
2018 | Access to information and privacy | 8 | 12 | 47 | 14 | 17 | 0 | 3 | 31 | 20 | 26 |
2018 | Security | 0 | 40 | 26 | 26 | 9 | 0 | 0 | 34 | 40 | 11 |
2018 | Legal services | 20 | 20 | 37 | 15 | 3 | 0 | 5 | 19 | 42 | 58 |
2018 | Administration and operations | 16 | 25 | 28 | 15 | 11 | 2 | 2 | 28 | 43 | 376 |
2018 | Human resources | 30 | 43 | 11 | 8 | 7 | 0 | 0 | 15 | 74 | 72 |
2018 | Financial management | 10 | 32 | 26 | 24 | 5 | 2 | 0 | 30 | 43 | 50 |
2018 | Information management | 25 | 7 | 26 | 21 | 21 | 0 | 0 | 42 | 32 | 23 |
2018 | Information technology | 18 | 29 | 34 | 15 | 1 | 1 | 2 | 16 | 48 | 83 |
2018 | Evaluation | 10 | 32 | 34 | 24 | 0 | 0 | 0 | 24 | 42 | 12 |
2018 | Data sciences | 7 | 14 | 52 | 7 | 7 | 0 | 12 | 16 | 24 | 13 |
2018 | Policy | 16 | 28 | 36 | 14 | 2 | 5 | 0 | 17 | 45 | 44 |
2018 | Project management | 13 | 36 | 39 | 5 | 5 | 2 | 0 | 9 | 51 | 44 |
2018 | Other services to the public | 29 | 32 | 20 | 10 | 5 | 3 | 1 | 16 | 64 | 182 |
2018 | None of the above | 23 | 20 | 27 | 19 | 10 | 1 | 0 | 29 | 43 | 151 |
2017 | Client contact centre | 23 | 23 | 18 | 10 | 18 | 2 | 5 | 30 | 50 | 219 |
2017 | Health care practitioners | 19 | 25 | 23 | 15 | 14 | 1 | 3 | 31 | 46 | 165 |
2017 | Communications or public affairs | 26 | 22 | 21 | 15 | 7 | 3 | 7 | 25 | 52 | 62 |
2017 | Access to information and privacy | 6 | 13 | 22 | 15 | 32 | 0 | 12 | 53 | 22 | 30 |
2017 | Legal services | 24 | 15 | 31 | 24 | 2 | 2 | 2 | 27 | 41 | 45 |
2017 | Administration and operations | 19 | 26 | 27 | 13 | 10 | 2 | 2 | 24 | 47 | 481 |
2017 | Human resources | 21 | 37 | 27 | 10 | 3 | 0 | 2 | 13 | 60 | 91 |
2017 | Financial management | 12 | 21 | 25 | 17 | 23 | 0 | 2 | 41 | 34 | 63 |
2017 | Information management | 3 | 11 | 29 | 22 | 36 | 0 | 0 | 57 | 14 | 25 |
2017 | Information technology | 25 | 16 | 33 | 11 | 12 | 1 | 1 | 24 | 42 | 99 |
2017 | Evaluation | 8 | 28 | 28 | 21 | 16 | 0 | 0 | 37 | 36 | 14 |
2017 | Data sciences | 11 | 27 | 34 | 23 | 5 | 0 | 0 | 28 | 38 | 16 |
2017 | Policy | 15 | 24 | 33 | 17 | 6 | 3 | 3 | 24 | 41 | 66 |
2017 | Project management | 25 | 28 | 22 | 14 | 5 | 0 | 5 | 21 | 56 | 38 |
2017 | Other services to the public | 31 | 23 | 21 | 13 | 7 | 2 | 3 | 21 | 56 | 219 |
2017 | None of the above | 25 | 23 | 26 | 12 | 8 | 2 | 3 | 21 | 51 | 230 |
2014 | Client contact centre | 33 | 22 | 27 | 10 | 5 | 1 | 2 | 15 | 57 | 212 |
2014 | Health care practitioners | 35 | 23 | 17 | 12 | 9 | 1 | 2 | 22 | 60 | 116 |
2014 | Communications or public affairs | 21 | 14 | 61 | 2 | 2 | 1 | 0 | 3 | 36 | 62 |
2014 | Access to information and privacy | 2 | 6 | 19 | 24 | 47 | 0 | 1 | 72 | 8 | 35 |
2014 | Security | 33 | 15 | 38 | 7 | 7 | 0 | 0 | 15 | 48 | 13 |
2014 | Legal services | 26 | 28 | 38 | 7 | 1 | 0 | 0 | 9 | 53 | 53 |
2014 | Administration and operations | 33 | 26 | 21 | 12 | 6 | 1 | 3 | 18 | 60 | 393 |
2014 | Human resources | 37 | 31 | 16 | 11 | 3 | 1 | 1 | 14 | 69 | 94 |
2014 | Financial management | 35 | 18 | 20 | 13 | 4 | 1 | 9 | 19 | 59 | 72 |
2014 | Procurement | 50 | 36 | 12 | 2 | 0 | 0 | 0 | 2 | 86 | 10 |
2014 | Information management | 25 | 16 | 28 | 17 | 14 | 0 | 0 | 31 | 41 | 34 |
2014 | Information technology | 25 | 30 | 26 | 12 | 6 | 1 | 1 | 19 | 55 | 122 |
2014 | Internal audit | 28 | 26 | 29 | 17 | 0 | 0 | 0 | 17 | 54 | 11 |
2014 | Evaluation | 0 | 23 | 54 | 7 | 8 | 7 | 0 | 17 | 25 | 13 |
2014 | Other services to the public | 42 | 28 | 21 | 5 | 3 | 1 | 1 | 8 | 71 | 169 |
2014 | None of the above | 34 | 27 | 21 | 7 | 6 | 4 | 3 | 13 | 65 | 197 |
Survey year | Demographic | Always/Almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/Almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 18 | 21 | 27 | 16 | 11 | 3 | 5 | 29 | 42 | 247 |
2019 | Health care practitioners | 11 | 23 | 28 | 23 | 12 | 2 | 1 | 36 | 35 | 195 |
2019 | Communications or public affairs | 17 | 16 | 28 | 22 | 13 | 0 | 4 | 37 | 34 | 60 |
2019 | Access to information and privacy | 3 | 10 | 32 | 17 | 28 | 6 | 3 | 49 | 15 | 30 |
2019 | Security | 0 | 20 | 29 | 32 | 20 | 0 | 0 | 51 | 20 | 10 |
2019 | Legal services | 6 | 23 | 20 | 29 | 18 | 2 | 2 | 49 | 30 | 49 |
2019 | Administration and operations | 12 | 22 | 31 | 17 | 12 | 3 | 4 | 31 | 36 | 505 |
2019 | Human resources | 13 | 13 | 30 | 23 | 17 | 2 | 2 | 42 | 27 | 113 |
2019 | Financial management | 7 | 12 | 32 | 24 | 17 | 5 | 4 | 44 | 21 | 78 |
2019 | Procurement | 0 | 18 | 45 | 25 | 12 | 0 | 0 | 37 | 18 | 11 |
2019 | Information management | 17 | 22 | 14 | 19 | 23 | 3 | 3 | 44 | 41 | 34 |
2019 | Information technology | 8 | 11 | 31 | 33 | 16 | 1 | 0 | 49 | 20 | 105 |
2019 | Internal audit | 0 | 0 | 30 | 59 | 10 | 0 | 0 | 70 | 0 | 10 |
2019 | Evaluation | 0 | 30 | 37 | 26 | 7 | 0 | 0 | 33 | 30 | 11 |
2019 | Data sciences | 5 | 23 | 11 | 27 | 34 | 0 | 0 | 61 | 28 | 16 |
2019 | Policy | 13 | 24 | 33 | 20 | 10 | 0 | 0 | 29 | 37 | 59 |
2019 | Project management | 9 | 27 | 33 | 16 | 11 | 1 | 2 | 28 | 38 | 64 |
2019 | Other services to the public | 19 | 25 | 23 | 22 | 9 | 2 | 0 | 32 | 45 | 220 |
2019 | None of the above | 16 | 19 | 28 | 15 | 15 | 2 | 4 | 32 | 38 | 243 |
2018 | Client contact centre | 29 | 22 | 24 | 17 | 5 | 1 | 1 | 23 | 52 | 148 |
2018 | Health care practitioners | 12 | 19 | 28 | 21 | 13 | 3 | 3 | 36 | 34 | 142 |
2018 | Communications or public affairs | 23 | 17 | 27 | 15 | 7 | 5 | 6 | 25 | 45 | 41 |
2018 | Access to information and privacy | 8 | 20 | 29 | 18 | 20 | 0 | 5 | 40 | 29 | 26 |
2018 | Security | 17 | 0 | 34 | 17 | 32 | 0 | 0 | 49 | 17 | 11 |
2018 | Legal services | 10 | 20 | 33 | 28 | 6 | 3 | 0 | 36 | 30 | 59 |
2018 | Administration and operations | 13 | 21 | 27 | 21 | 11 | 3 | 4 | 35 | 37 | 378 |
2018 | Human resources | 30 | 35 | 24 | 4 | 7 | 0 | 0 | 11 | 65 | 72 |
2018 | Financial management | 7 | 21 | 36 | 26 | 9 | 0 | 0 | 35 | 29 | 50 |
2018 | Information management | 18 | 16 | 17 | 28 | 21 | 0 | 0 | 49 | 34 | 23 |
2018 | Information technology | 8 | 16 | 36 | 27 | 10 | 1 | 2 | 38 | 25 | 82 |
2018 | Evaluation | 0 | 0 | 34 | 66 | 0 | 0 | 0 | 66 | 0 | 12 |
2018 | Data sciences | 7 | 41 | 26 | 7 | 7 | 0 | 12 | 16 | 55 | 13 |
2018 | Policy | 16 | 28 | 30 | 15 | 7 | 5 | 0 | 23 | 45 | 44 |
2018 | Project management | 13 | 28 | 37 | 9 | 9 | 2 | 0 | 19 | 43 | 43 |
2018 | Other services to the public | 24 | 24 | 26 | 13 | 7 | 4 | 2 | 21 | 51 | 181 |
2018 | None of the above | 12 | 22 | 35 | 17 | 14 | 1 | 0 | 31 | 34 | 150 |
2017 | Client contact centre | 21 | 25 | 25 | 14 | 8 | 5 | 3 | 24 | 49 | 218 |
2017 | Health care practitioners | 11 | 17 | 25 | 23 | 18 | 2 | 3 | 43 | 30 | 165 |
2017 | Communications or public affairs | 12 | 22 | 28 | 18 | 8 | 7 | 4 | 30 | 38 | 63 |
2017 | Access to information and privacy | 0 | 6 | 19 | 32 | 27 | 12 | 3 | 70 | 7 | 30 |
2017 | Security | 10 | 9 | 18 | 18 | 43 | 0 | 0 | 62 | 20 | 10 |
2017 | Legal services | 11 | 25 | 30 | 13 | 9 | 2 | 10 | 25 | 41 | 45 |
2017 | Administration and operations | 12 | 19 | 29 | 23 | 12 | 3 | 3 | 37 | 33 | 478 |
2017 | Human resources | 13 | 25 | 28 | 14 | 10 | 7 | 3 | 26 | 42 | 91 |
2017 | Financial management | 2 | 20 | 27 | 33 | 15 | 2 | 2 | 50 | 23 | 63 |
2017 | Information management | 0 | 14 | 18 | 30 | 31 | 0 | 6 | 66 | 15 | 25 |
2017 | Information technology | 9 | 11 | 30 | 27 | 19 | 2 | 2 | 48 | 21 | 99 |
2017 | Evaluation | 16 | 0 | 41 | 21 | 22 | 0 | 0 | 43 | 16 | 14 |
2017 | Data sciences | 6 | 21 | 39 | 11 | 23 | 0 | 0 | 34 | 27 | 16 |
2017 | Policy | 10 | 19 | 36 | 21 | 6 | 0 | 8 | 29 | 32 | 66 |
2017 | Project management | 10 | 18 | 45 | 9 | 8 | 3 | 8 | 19 | 31 | 38 |
2017 | Other services to the public | 17 | 24 | 29 | 15 | 8 | 3 | 4 | 25 | 44 | 218 |
2017 | None of the above | 13 | 22 | 31 | 19 | 6 | 4 | 5 | 28 | 38 | 232 |
2014 | Client contact centre | 15 | 17 | 28 | 23 | 9 | 4 | 4 | 35 | 35 | 212 |
2014 | Health care practitioners | 28 | 20 | 18 | 11 | 13 | 3 | 6 | 27 | 53 | 116 |
2014 | Communications or public affairs | 15 | 15 | 58 | 9 | 2 | 1 | 1 | 11 | 30 | 62 |
2014 | Access to information and privacy | 4 | 4 | 14 | 27 | 47 | 2 | 3 | 78 | 8 | 34 |
2014 | Security | 0 | 7 | 39 | 45 | 9 | 0 | 0 | 54 | 7 | 13 |
2014 | Legal services | 3 | 13 | 43 | 17 | 18 | 0 | 6 | 37 | 17 | 53 |
2014 | Administration and operations | 18 | 19 | 26 | 22 | 7 | 2 | 6 | 32 | 40 | 393 |
2014 | Human resources | 10 | 12 | 40 | 27 | 7 | 2 | 2 | 35 | 23 | 95 |
2014 | Financial management | 5 | 19 | 28 | 34 | 11 | 1 | 2 | 46 | 25 | 72 |
2014 | Information management | 6 | 7 | 30 | 38 | 6 | 12 | 0 | 50 | 16 | 34 |
2014 | Information technology | 16 | 8 | 19 | 35 | 16 | 0 | 6 | 55 | 25 | 122 |
2014 | Internal audit | 9 | 10 | 17 | 45 | 19 | 0 | 0 | 63 | 19 | 11 |
2014 | Evaluation | 0 | 7 | 40 | 30 | 8 | 15 | 0 | 45 | 9 | 13 |
2014 | Other services to the public | 21 | 21 | 27 | 19 | 9 | 3 | 1 | 29 | 43 | 169 |
2014 | None of the above | 15 | 23 | 24 | 21 | 10 | 4 | 4 | 33 | 41 | 194 |
Survey year | Demographic | Always/Almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/Almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 18 | 26 | 31 | 13 | 8 | 2 | 2 | 22 | 46 | 249 |
2019 | Health care practitioners | 17 | 28 | 36 | 13 | 6 | 0 | 0 | 19 | 46 | 199 |
2019 | Communications or public affairs | 16 | 21 | 36 | 19 | 4 | 4 | 0 | 24 | 38 | 63 |
2019 | Access to information and privacy | 10 | 6 | 15 | 38 | 27 | 3 | 0 | 67 | 17 | 30 |
2019 | Security | 0 | 22 | 49 | 29 | 0 | 0 | 0 | 29 | 22 | 10 |
2019 | Legal services | 10 | 20 | 28 | 24 | 14 | 0 | 4 | 39 | 31 | 50 |
2019 | Administration and operations | 16 | 25 | 34 | 13 | 8 | 1 | 2 | 22 | 42 | 503 |
2019 | Human resources | 18 | 21 | 31 | 21 | 8 | 1 | 1 | 30 | 39 | 115 |
2019 | Financial management | 3 | 15 | 37 | 26 | 13 | 3 | 4 | 41 | 19 | 78 |
2019 | Procurement | 18 | 35 | 17 | 18 | 12 | 0 | 0 | 30 | 53 | 11 |
2019 | Information management | 3 | 25 | 33 | 19 | 15 | 3 | 3 | 36 | 29 | 34 |
2019 | Information technology | 14 | 20 | 41 | 22 | 3 | 0 | 1 | 25 | 33 | 105 |
2019 | Internal audit | 0 | 0 | 90 | 0 | 10 | 0 | 0 | 10 | 0 | 10 |
2019 | Evaluation | 23 | 14 | 39 | 17 | 7 | 0 | 0 | 24 | 37 | 11 |
2019 | Data sciences | 15 | 9 | 46 | 15 | 14 | 0 | 0 | 30 | 24 | 16 |
2019 | Policy | 11 | 11 | 43 | 23 | 12 | 0 | 0 | 35 | 22 | 59 |
2019 | Project management | 21 | 24 | 33 | 9 | 11 | 0 | 1 | 20 | 46 | 65 |
2019 | Other services to the public | 27 | 29 | 25 | 15 | 4 | 0 | 0 | 19 | 56 | 222 |
2019 | None of the above | 19 | 25 | 23 | 18 | 11 | 1 | 3 | 30 | 46 | 243 |
2018 | Client contact centre | 26 | 29 | 31 | 8 | 3 | 2 | 1 | 11 | 57 | 148 |
2018 | Health care practitioners | 29 | 25 | 30 | 11 | 4 | 0 | 0 | 15 | 55 | 143 |
2018 | Communications or public affairs | 26 | 20 | 32 | 17 | 0 | 0 | 5 | 18 | 48 | 42 |
2018 | Access to information and privacy | 8 | 16 | 22 | 29 | 17 | 0 | 8 | 50 | 26 | 26 |
2018 | Security | 0 | 23 | 51 | 17 | 9 | 0 | 0 | 26 | 23 | 11 |
2018 | Legal services | 6 | 26 | 31 | 26 | 6 | 4 | 0 | 34 | 34 | 59 |
2018 | Administration and operations | 16 | 25 | 36 | 14 | 6 | 2 | 2 | 21 | 42 | 378 |
2018 | Human resources | 13 | 35 | 35 | 12 | 5 | 0 | 0 | 18 | 48 | 72 |
2018 | Financial management | 3 | 17 | 55 | 18 | 3 | 2 | 2 | 22 | 21 | 50 |
2018 | Information management | 14 | 23 | 13 | 33 | 17 | 0 | 0 | 50 | 37 | 23 |
2018 | Information technology | 14 | 26 | 38 | 18 | 1 | 0 | 2 | 19 | 42 | 83 |
2018 | Evaluation | 0 | 18 | 58 | 16 | 8 | 0 | 0 | 24 | 18 | 12 |
2018 | Data sciences | 7 | 41 | 41 | 7 | 4 | 0 | 0 | 11 | 48 | 13 |
2018 | Policy | 0 | 26 | 46 | 18 | 5 | 2 | 2 | 24 | 27 | 44 |
2018 | Project management | 25 | 29 | 37 | 5 | 2 | 2 | 0 | 7 | 55 | 44 |
2018 | Other services to the public | 34 | 26 | 28 | 5 | 5 | 2 | 0 | 10 | 61 | 182 |
2018 | None of the above | 16 | 29 | 34 | 13 | 5 | 1 | 2 | 19 | 46 | 152 |
2017 | Client contact centre | 24 | 31 | 27 | 7 | 7 | 1 | 2 | 15 | 56 | 219 |
2017 | Health care practitioners | 25 | 31 | 23 | 12 | 7 | 0 | 1 | 20 | 57 | 162 |
2017 | Communications or public affairs | 20 | 27 | 36 | 8 | 6 | 0 | 2 | 14 | 49 | 63 |
2017 | Access to information and privacy | 3 | 7 | 34 | 30 | 22 | 4 | 0 | 54 | 10 | 30 |
2017 | Security | 10 | 9 | 37 | 18 | 16 | 9 | 0 | 38 | 22 | 10 |
2017 | Legal services | 9 | 13 | 39 | 28 | 7 | 0 | 4 | 36 | 23 | 45 |
2017 | Administration and operations | 16 | 26 | 36 | 14 | 6 | 2 | 1 | 20 | 43 | 482 |
2017 | Human resources | 11 | 27 | 48 | 11 | 2 | 1 | 0 | 13 | 38 | 90 |
2017 | Financial management | 3 | 16 | 28 | 37 | 15 | 0 | 2 | 52 | 19 | 63 |
2017 | Information management | 3 | 7 | 34 | 23 | 27 | 0 | 6 | 53 | 11 | 25 |
2017 | Information technology | 7 | 21 | 53 | 8 | 5 | 4 | 2 | 14 | 30 | 98 |
2017 | Evaluation | 8 | 22 | 28 | 43 | 0 | 0 | 0 | 43 | 30 | 14 |
2017 | Data sciences | 6 | 26 | 24 | 31 | 14 | 0 | 0 | 44 | 32 | 15 |
2017 | Policy | 18 | 24 | 28 | 16 | 5 | 5 | 5 | 23 | 46 | 66 |
2017 | Project management | 15 | 30 | 36 | 15 | 0 | 2 | 3 | 16 | 47 | 39 |
2017 | Other services to the public | 32 | 30 | 25 | 6 | 6 | 1 | 0 | 12 | 63 | 219 |
2017 | None of the above | 20 | 27 | 33 | 9 | 6 | 2 | 3 | 15 | 50 | 229 |
2014 | Client contact centre | 22 | 30 | 32 | 10 | 5 | 1 | 1 | 15 | 52 | 210 |
2014 | Health care practitioners | 27 | 21 | 31 | 14 | 4 | 2 | 2 | 18 | 50 | 116 |
2014 | Communications or public affairs | 17 | 63 | 12 | 4 | 3 | 1 | 1 | 7 | 81 | 62 |
2014 | Access to information and privacy | 2 | 5 | 13 | 28 | 51 | 0 | 1 | 80 | 7 | 34 |
2014 | Security | 25 | 24 | 44 | 7 | 0 | 0 | 0 | 7 | 49 | 13 |
2014 | Legal services | 9 | 32 | 30 | 28 | 0 | 0 | 1 | 28 | 41 | 53 |
2014 | Administration and operations | 20 | 24 | 33 | 15 | 4 | 0 | 4 | 20 | 46 | 393 |
2014 | Human resources | 21 | 45 | 21 | 6 | 3 | 3 | 1 | 10 | 68 | 95 |
2014 | Financial management | 11 | 19 | 38 | 21 | 2 | 1 | 8 | 25 | 33 | 72 |
2014 | Information management | 13 | 11 | 47 | 14 | 12 | 3 | 0 | 27 | 24 | 34 |
2014 | Information technology | 16 | 28 | 33 | 11 | 7 | 3 | 2 | 19 | 46 | 121 |
2014 | Internal audit | 0 | 0 | 55 | 36 | 9 | 0 | 0 | 45 | 0 | 11 |
2014 | Evaluation | 15 | 15 | 25 | 30 | 8 | 7 | 0 | 41 | 32 | 13 |
2014 | Other services to the public | 32 | 18 | 33 | 8 | 2 | 1 | 5 | 10 | 54 | 167 |
2014 | None of the above | 28 | 26 | 24 | 12 | 5 | 2 | 3 | 18 | 57 | 195 |
Survey year | Demographic | Always/Almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/Almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 17 | 30 | 30 | 15 | 6 | 1 | 2 | 21 | 48 | 249 |
2019 | Health care practitioners | 15 | 23 | 43 | 14 | 4 | 0 | 0 | 18 | 39 | 200 |
2019 | Communications or public affairs | 8 | 28 | 37 | 24 | 5 | 0 | 0 | 28 | 35 | 63 |
2019 | Access to information and privacy | 3 | 16 | 43 | 14 | 23 | 0 | 0 | 37 | 20 | 30 |
2019 | Security | 10 | 10 | 39 | 32 | 10 | 0 | 0 | 41 | 20 | 10 |
2019 | Legal services | 23 | 23 | 30 | 17 | 6 | 0 | 0 | 23 | 47 | 51 |
2019 | Administration and operations | 12 | 23 | 39 | 17 | 7 | 0 | 1 | 24 | 36 | 504 |
2019 | Human resources | 6 | 23 | 38 | 24 | 9 | 0 | 0 | 33 | 29 | 115 |
2019 | Financial management | 7 | 22 | 45 | 16 | 9 | 0 | 1 | 25 | 30 | 78 |
2019 | Procurement | 0 | 28 | 8 | 55 | 8 | 0 | 0 | 63 | 28 | 11 |
2019 | Information management | 3 | 14 | 26 | 22 | 30 | 3 | 3 | 55 | 17 | 34 |
2019 | Information technology | 0 | 2 | 38 | 40 | 17 | 0 | 2 | 59 | 2 | 104 |
2019 | Internal audit | 0 | 0 | 38 | 51 | 10 | 0 | 0 | 62 | 0 | 10 |
2019 | Evaluation | 7 | 22 | 9 | 47 | 16 | 0 | 0 | 63 | 29 | 11 |
2019 | Data sciences | 10 | 14 | 46 | 25 | 5 | 0 | 0 | 30 | 24 | 16 |
2019 | Policy | 10 | 21 | 50 | 13 | 7 | 0 | 0 | 19 | 31 | 59 |
2019 | Project management | 10 | 13 | 36 | 30 | 11 | 0 | 0 | 40 | 24 | 65 |
2019 | Other services to the public | 17 | 30 | 32 | 18 | 3 | 0 | 0 | 21 | 48 | 220 |
2019 | None of the above | 16 | 27 | 30 | 15 | 10 | 1 | 0 | 26 | 44 | 244 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 11 | 25 | 20 | 25 | 18 | 1 | 0 | 36 | 43 | 249 |
2019 | Health care practitioners | 10 | 27 | 15 | 30 | 18 | 1 | 0 | 38 | 48 | 200 |
2019 | Communications or public affairs | 20 | 39 | 18 | 13 | 7 | 3 | 0 | 61 | 21 | 63 |
2019 | Access to information and privacy | 30 | 40 | 8 | 7 | 9 | 7 | 0 | 75 | 17 | 30 |
2019 | Security | 39 | 22 | 20 | 20 | 0 | 0 | 0 | 61 | 20 | 10 |
2019 | Legal services | 23 | 39 | 10 | 14 | 12 | 2 | 0 | 63 | 26 | 51 |
2019 | Administration and operations | 12 | 32 | 19 | 21 | 15 | 1 | 0 | 45 | 36 | 499 |
2019 | Human resources | 21 | 32 | 18 | 17 | 11 | 1 | 0 | 54 | 28 | 114 |
2019 | Financial management | 19 | 36 | 8 | 29 | 8 | 0 | 0 | 55 | 37 | 77 |
2019 | Procurement | 8 | 41 | 24 | 27 | 0 | 0 | 0 | 49 | 27 | 12 |
2019 | Information management | 14 | 41 | 11 | 23 | 5 | 6 | 0 | 59 | 29 | 34 |
2019 | Information technology | 15 | 35 | 24 | 18 | 8 | 0 | 0 | 50 | 27 | 105 |
2019 | Internal audit | 19 | 30 | 33 | 17 | 0 | 0 | 0 | 50 | 17 | 11 |
2019 | Evaluation | 0 | 41 | 13 | 7 | 38 | 0 | 0 | 41 | 46 | 11 |
2019 | Data sciences | 21 | 34 | 35 | 5 | 5 | 0 | 0 | 55 | 10 | 16 |
2019 | Policy | 11 | 25 | 22 | 24 | 13 | 5 | 0 | 38 | 39 | 60 |
2019 | Project management | 6 | 46 | 16 | 19 | 12 | 2 | 0 | 53 | 31 | 65 |
2019 | Other services to the public | 9 | 23 | 12 | 29 | 24 | 2 | 0 | 33 | 55 | 221 |
2019 | None of the above | 14 | 27 | 17 | 21 | 19 | 1 | 1 | 42 | 40 | 240 |
Respectful workplace
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 48 | 32 | 5 | 10 | 4 | 0 | 0 | 80 | 15 | 249 |
2019 | Health care practitioners | 44 | 28 | 16 | 5 | 7 | 0 | 0 | 72 | 12 | 200 |
2019 | Communications or public affairs | 35 | 40 | 10 | 11 | 4 | 0 | 0 | 75 | 15 | 63 |
2019 | Access to information and privacy | 73 | 13 | 3 | 4 | 4 | 3 | 0 | 89 | 8 | 30 |
2019 | Security | 61 | 20 | 0 | 0 | 10 | 10 | 0 | 89 | 11 | 10 |
2019 | Legal services | 44 | 24 | 2 | 20 | 10 | 0 | 0 | 68 | 30 | 51 |
2019 | Administration and operations | 43 | 26 | 11 | 11 | 8 | 0 | 0 | 69 | 19 | 506 |
2019 | Human resources | 57 | 25 | 7 | 7 | 2 | 1 | 0 | 83 | 10 | 115 |
2019 | Financial management | 47 | 28 | 11 | 10 | 4 | 0 | 0 | 75 | 14 | 78 |
2019 | Procurement | 30 | 43 | 0 | 18 | 8 | 0 | 0 | 73 | 27 | 11 |
2019 | Information management | 44 | 27 | 9 | 9 | 11 | 0 | 0 | 72 | 20 | 34 |
2019 | Information technology | 51 | 33 | 6 | 5 | 6 | 0 | 0 | 83 | 11 | 105 |
2019 | Internal audit | 75 | 17 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 11 |
2019 | Evaluation | 33 | 53 | 7 | 0 | 7 | 0 | 0 | 86 | 7 | 11 |
2019 | Data sciences | 69 | 25 | 5 | 0 | 0 | 0 | 0 | 95 | 0 | 16 |
2019 | Policy | 48 | 28 | 11 | 8 | 3 | 2 | 0 | 77 | 11 | 60 |
2019 | Project management | 44 | 36 | 9 | 9 | 3 | 0 | 0 | 79 | 12 | 65 |
2019 | Other services to the public | 46 | 24 | 6 | 15 | 8 | 0 | 0 | 71 | 23 | 220 |
2019 | None of the above | 44 | 22 | 12 | 12 | 10 | 0 | 0 | 66 | 22 | 243 |
2018 | Client contact centre | 36 | 28 | 11 | 11 | 14 | 1 | 0 | 64 | 25 | 146 |
2018 | Health care practitioners | 29 | 33 | 12 | 13 | 13 | 1 | 0 | 63 | 26 | 143 |
2018 | Communications or public affairs | 26 | 25 | 12 | 23 | 12 | 2 | 0 | 52 | 35 | 42 |
2018 | Access to information and privacy | 50 | 22 | 3 | 16 | 8 | 0 | 0 | 72 | 24 | 26 |
2018 | Security | 43 | 26 | 9 | 23 | 0 | 0 | 0 | 68 | 23 | 11 |
2018 | Legal services | 39 | 36 | 5 | 8 | 12 | 0 | 0 | 75 | 20 | 58 |
2018 | Administration and operations | 30 | 34 | 9 | 15 | 10 | 2 | 0 | 65 | 25 | 378 |
2018 | Human resources | 52 | 33 | 8 | 4 | 2 | 1 | 0 | 86 | 6 | 72 |
2018 | Financial management | 34 | 39 | 7 | 10 | 10 | 0 | 0 | 73 | 20 | 50 |
2018 | Information management | 52 | 17 | 17 | 5 | 9 | 0 | 0 | 69 | 14 | 23 |
2018 | Information technology | 48 | 35 | 6 | 5 | 5 | 1 | 0 | 84 | 10 | 84 |
2018 | Evaluation | 34 | 50 | 16 | 0 | 0 | 0 | 0 | 84 | 0 | 12 |
2018 | Data sciences | 34 | 29 | 11 | 12 | 14 | 0 | 0 | 62 | 26 | 13 |
2018 | Policy | 34 | 44 | 2 | 12 | 7 | 0 | 0 | 78 | 19 | 44 |
2018 | Project management | 28 | 37 | 15 | 7 | 13 | 0 | 0 | 65 | 20 | 44 |
2018 | Other services to the public | 32 | 28 | 9 | 20 | 10 | 1 | 0 | 61 | 30 | 180 |
2018 | None of the above | 40 | 27 | 9 | 12 | 9 | 1 | 1 | 69 | 21 | 153 |
2017 | Client contact centre | 47 | 34 | 7 | 6 | 7 | 0 | 0 | 81 | 12 | 218 |
2017 | Health care practitioners | 34 | 33 | 10 | 12 | 9 | 1 | 1 | 69 | 21 | 165 |
2017 | Communications or public affairs | 43 | 26 | 10 | 11 | 7 | 2 | 0 | 70 | 19 | 63 |
2017 | Access to information and privacy | 74 | 16 | 7 | 3 | 0 | 0 | 0 | 90 | 3 | 30 |
2017 | Security | 18 | 34 | 9 | 18 | 20 | 0 | 0 | 53 | 38 | 10 |
2017 | Legal services | 42 | 36 | 6 | 2 | 13 | 0 | 0 | 79 | 15 | 45 |
2017 | Administration and operations | 38 | 30 | 8 | 12 | 12 | 1 | 0 | 68 | 24 | 486 |
2017 | Human resources | 57 | 28 | 8 | 6 | 1 | 0 | 0 | 85 | 7 | 91 |
2017 | Financial management | 41 | 40 | 6 | 0 | 13 | 0 | 0 | 81 | 13 | 63 |
2017 | Information management | 74 | 14 | 4 | 7 | 0 | 0 | 0 | 89 | 7 | 25 |
2017 | Information technology | 44 | 36 | 8 | 7 | 4 | 1 | 0 | 80 | 12 | 100 |
2017 | Evaluation | 21 | 50 | 15 | 14 | 0 | 0 | 0 | 71 | 14 | 14 |
2017 | Data sciences | 34 | 44 | 11 | 11 | 0 | 0 | 0 | 78 | 11 | 16 |
2017 | Policy | 56 | 19 | 6 | 10 | 6 | 3 | 0 | 77 | 17 | 67 |
2017 | Project management | 46 | 22 | 10 | 17 | 2 | 2 | 0 | 70 | 20 | 39 |
2017 | Other services to the public | 34 | 29 | 12 | 12 | 14 | 0 | 0 | 63 | 26 | 221 |
2017 | None of the above | 36 | 26 | 10 | 18 | 10 | 0 | 0 | 63 | 28 | 231 |
2014 | Client contact centre | 37 | 34 | 14 | 10 | 3 | 2 | 0 | 73 | 13 | 213 |
2014 | Health care practitioners | 39 | 31 | 9 | 10 | 11 | 0 | 0 | 70 | 21 | 115 |
2014 | Communications or public affairs | 17 | 60 | 2 | 7 | 4 | 10 | 0 | 85 | 13 | 62 |
2014 | Access to information and privacy | 69 | 26 | 0 | 4 | 1 | 0 | 0 | 95 | 5 | 35 |
2014 | Security | 22 | 46 | 10 | 15 | 7 | 0 | 0 | 68 | 22 | 13 |
2014 | Legal services | 61 | 20 | 4 | 7 | 8 | 0 | 0 | 81 | 15 | 53 |
2014 | Administration and operations | 37 | 28 | 11 | 13 | 10 | 1 | 0 | 65 | 24 | 392 |
2014 | Human resources | 54 | 19 | 5 | 5 | 16 | 1 | 0 | 74 | 21 | 95 |
2014 | Financial management | 49 | 30 | 6 | 6 | 9 | 0 | 0 | 79 | 15 | 72 |
2014 | Procurement | 40 | 36 | 0 | 12 | 12 | 0 | 0 | 76 | 24 | 10 |
2014 | Information management | 43 | 22 | 8 | 10 | 15 | 3 | 0 | 67 | 25 | 34 |
2014 | Information technology | 44 | 28 | 8 | 12 | 8 | 0 | 0 | 73 | 20 | 122 |
2014 | Internal audit | 38 | 53 | 9 | 0 | 0 | 0 | 0 | 91 | 0 | 11 |
2014 | Evaluation | 55 | 38 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 13 |
2014 | Other services to the public | 38 | 30 | 9 | 9 | 12 | 2 | 0 | 69 | 21 | 169 |
2014 | None of the above | 27 | 36 | 15 | 16 | 7 | 0 | 1 | 63 | 22 | 197 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 53 | 36 | 4 | 5 | 2 | 0 | 0 | 89 | 7 | 249 |
2019 | Health care practitioners | 50 | 34 | 6 | 7 | 2 | 0 | 0 | 84 | 10 | 198 |
2019 | Communications or public affairs | 30 | 42 | 11 | 14 | 3 | 0 | 0 | 72 | 17 | 62 |
2019 | Access to information and privacy | 67 | 26 | 4 | 4 | 0 | 0 | 0 | 92 | 4 | 30 |
2019 | Security | 51 | 39 | 0 | 0 | 0 | 10 | 0 | 100 | 0 | 10 |
2019 | Legal services | 41 | 29 | 8 | 14 | 6 | 0 | 2 | 72 | 21 | 51 |
2019 | Administration and operations | 48 | 31 | 7 | 11 | 4 | 0 | 0 | 79 | 14 | 503 |
2019 | Human resources | 61 | 31 | 2 | 6 | 1 | 0 | 0 | 92 | 6 | 115 |
2019 | Financial management | 54 | 25 | 6 | 9 | 5 | 0 | 0 | 79 | 14 | 78 |
2019 | Procurement | 47 | 37 | 0 | 8 | 8 | 0 | 0 | 83 | 17 | 11 |
2019 | Information management | 53 | 28 | 3 | 14 | 3 | 0 | 0 | 81 | 17 | 34 |
2019 | Information technology | 61 | 30 | 4 | 5 | 0 | 0 | 0 | 91 | 5 | 105 |
2019 | Internal audit | 90 | 10 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Evaluation | 49 | 37 | 7 | 7 | 0 | 0 | 0 | 86 | 7 | 11 |
2019 | Data sciences | 55 | 45 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 16 |
2019 | Policy | 47 | 42 | 6 | 5 | 0 | 0 | 0 | 89 | 5 | 60 |
2019 | Project management | 45 | 47 | 6 | 1 | 0 | 0 | 0 | 93 | 1 | 65 |
2019 | Other services to the public | 47 | 33 | 6 | 10 | 4 | 0 | 0 | 80 | 14 | 221 |
2019 | None of the above | 48 | 28 | 8 | 10 | 5 | 0 | 0 | 76 | 16 | 241 |
2018 | Client contact centre | 32 | 47 | 6 | 11 | 3 | 1 | 0 | 80 | 14 | 147 |
2018 | Health care practitioners | 32 | 42 | 3 | 13 | 9 | 0 | 0 | 74 | 22 | 143 |
2018 | Communications or public affairs | 31 | 35 | 12 | 11 | 7 | 4 | 0 | 69 | 19 | 42 |
2018 | Access to information and privacy | 49 | 43 | 3 | 5 | 0 | 0 | 0 | 92 | 5 | 26 |
2018 | Security | 34 | 43 | 0 | 23 | 0 | 0 | 0 | 77 | 23 | 11 |
2018 | Legal services | 45 | 33 | 6 | 13 | 3 | 0 | 0 | 77 | 16 | 59 |
2018 | Administration and operations | 41 | 41 | 7 | 6 | 4 | 0 | 0 | 82 | 10 | 380 |
2018 | Human resources | 69 | 19 | 7 | 5 | 0 | 0 | 0 | 88 | 5 | 72 |
2018 | Financial management | 42 | 28 | 8 | 20 | 2 | 0 | 0 | 70 | 22 | 50 |
2018 | Information management | 40 | 37 | 10 | 4 | 9 | 0 | 0 | 77 | 13 | 23 |
2018 | Information technology | 50 | 40 | 6 | 4 | 0 | 1 | 0 | 91 | 4 | 84 |
2018 | Evaluation | 74 | 18 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 12 |
2018 | Data sciences | 41 | 31 | 14 | 14 | 0 | 0 | 0 | 71 | 14 | 13 |
2018 | Policy | 57 | 21 | 8 | 13 | 0 | 0 | 0 | 79 | 13 | 44 |
2018 | Project management | 46 | 34 | 6 | 12 | 2 | 0 | 0 | 81 | 13 | 44 |
2018 | Other services to the public | 38 | 38 | 8 | 12 | 4 | 0 | 0 | 76 | 16 | 181 |
2018 | None of the above | 46 | 28 | 11 | 11 | 4 | 0 | 1 | 74 | 15 | 153 |
2017 | Client contact centre | 41 | 40 | 8 | 8 | 1 | 0 | 1 | 82 | 10 | 218 |
2017 | Health care practitioners | 35 | 42 | 8 | 12 | 3 | 0 | 0 | 77 | 16 | 164 |
2017 | Communications or public affairs | 39 | 40 | 6 | 7 | 5 | 2 | 0 | 82 | 12 | 63 |
2017 | Access to information and privacy | 68 | 23 | 9 | 0 | 0 | 0 | 0 | 91 | 0 | 30 |
2017 | Security | 0 | 62 | 0 | 9 | 29 | 0 | 0 | 62 | 38 | 10 |
2017 | Legal services | 52 | 17 | 11 | 11 | 9 | 0 | 0 | 69 | 20 | 45 |
2017 | Administration and operations | 42 | 35 | 10 | 8 | 5 | 1 | 0 | 77 | 13 | 485 |
2017 | Human resources | 65 | 30 | 2 | 3 | 0 | 0 | 0 | 95 | 3 | 91 |
2017 | Financial management | 50 | 30 | 5 | 11 | 5 | 0 | 0 | 79 | 16 | 63 |
2017 | Information management | 54 | 42 | 4 | 0 | 0 | 0 | 0 | 96 | 0 | 25 |
2017 | Information technology | 54 | 37 | 7 | 2 | 0 | 0 | 0 | 91 | 2 | 100 |
2017 | Evaluation | 56 | 28 | 8 | 7 | 0 | 0 | 0 | 84 | 7 | 14 |
2017 | Data sciences | 67 | 16 | 17 | 0 | 0 | 0 | 0 | 83 | 0 | 16 |
2017 | Policy | 58 | 28 | 6 | 7 | 1 | 0 | 0 | 86 | 9 | 67 |
2017 | Project management | 49 | 37 | 0 | 12 | 0 | 2 | 0 | 88 | 12 | 39 |
2017 | Other services to the public | 36 | 34 | 9 | 9 | 12 | 0 | 0 | 70 | 21 | 220 |
2017 | None of the above | 38 | 37 | 10 | 9 | 4 | 1 | 0 | 76 | 14 | 229 |
2014 | Client contact centre | 36 | 42 | 9 | 10 | 3 | 0 | 0 | 78 | 13 | 213 |
2014 | Health care practitioners | 35 | 38 | 8 | 14 | 3 | 0 | 1 | 74 | 18 | 116 |
2014 | Communications or public affairs | 32 | 62 | 2 | 3 | 2 | 0 | 0 | 94 | 5 | 62 |
2014 | Access to information and privacy | 73 | 11 | 16 | 0 | 0 | 0 | 0 | 84 | 0 | 35 |
2014 | Security | 0 | 45 | 33 | 15 | 7 | 0 | 0 | 45 | 22 | 13 |
2014 | Legal services | 52 | 37 | 1 | 6 | 3 | 0 | 0 | 89 | 10 | 53 |
2014 | Administration and operations | 36 | 37 | 9 | 10 | 7 | 0 | 0 | 74 | 17 | 393 |
2014 | Human resources | 57 | 22 | 4 | 15 | 1 | 1 | 0 | 80 | 16 | 94 |
2014 | Financial management | 39 | 44 | 8 | 4 | 4 | 0 | 0 | 83 | 8 | 72 |
2014 | Procurement | 40 | 24 | 36 | 0 | 0 | 0 | 0 | 64 | 0 | 10 |
2014 | Information management | 46 | 45 | 2 | 0 | 4 | 3 | 0 | 93 | 5 | 34 |
2014 | Information technology | 49 | 34 | 6 | 8 | 2 | 1 | 0 | 83 | 11 | 122 |
2014 | Internal audit | 57 | 43 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2014 | Evaluation | 68 | 32 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 13 |
2014 | Other services to the public | 42 | 33 | 9 | 11 | 6 | 0 | 0 | 75 | 16 | 169 |
2014 | None of the above | 30 | 40 | 11 | 17 | 2 | 0 | 0 | 70 | 19 | 197 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 43 | 44 | 5 | 4 | 2 | 2 | 0 | 88 | 6 | 250 |
2019 | Health care practitioners | 42 | 39 | 13 | 2 | 4 | 0 | 0 | 81 | 6 | 200 |
2019 | Communications or public affairs | 42 | 43 | 8 | 3 | 1 | 3 | 0 | 88 | 4 | 63 |
2019 | Access to information and privacy | 70 | 24 | 3 | 0 | 0 | 3 | 0 | 97 | 0 | 29 |
2019 | Security | 51 | 29 | 0 | 10 | 0 | 10 | 0 | 89 | 11 | 10 |
2019 | Legal services | 39 | 43 | 6 | 6 | 6 | 0 | 0 | 82 | 12 | 51 |
2019 | Administration and operations | 40 | 39 | 10 | 6 | 4 | 1 | 0 | 80 | 10 | 506 |
2019 | Human resources | 56 | 33 | 5 | 4 | 2 | 0 | 0 | 89 | 6 | 114 |
2019 | Financial management | 40 | 38 | 12 | 7 | 1 | 1 | 0 | 79 | 8 | 78 |
2019 | Procurement | 39 | 53 | 0 | 0 | 8 | 0 | 0 | 92 | 8 | 11 |
2019 | Information management | 42 | 36 | 13 | 6 | 3 | 0 | 0 | 78 | 9 | 34 |
2019 | Information technology | 50 | 42 | 4 | 2 | 2 | 1 | 0 | 92 | 4 | 105 |
2019 | Internal audit | 81 | 19 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Evaluation | 41 | 51 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 11 |
2019 | Data sciences | 76 | 19 | 0 | 0 | 5 | 0 | 0 | 95 | 5 | 16 |
2019 | Policy | 39 | 45 | 10 | 5 | 2 | 0 | 0 | 83 | 7 | 60 |
2019 | Project management | 48 | 38 | 12 | 1 | 0 | 0 | 0 | 86 | 1 | 65 |
2019 | Other services to the public | 46 | 29 | 14 | 8 | 3 | 1 | 0 | 75 | 11 | 220 |
2019 | None of the above | 36 | 36 | 13 | 9 | 5 | 1 | 0 | 73 | 14 | 243 |
2018 | Client contact centre | 30 | 43 | 11 | 9 | 6 | 1 | 0 | 74 | 14 | 147 |
2018 | Health care practitioners | 24 | 46 | 18 | 4 | 8 | 0 | 0 | 70 | 12 | 141 |
2018 | Communications or public affairs | 35 | 21 | 27 | 12 | 2 | 2 | 0 | 57 | 15 | 42 |
2018 | Access to information and privacy | 39 | 36 | 15 | 0 | 5 | 5 | 0 | 79 | 5 | 26 |
2018 | Security | 43 | 35 | 8 | 15 | 0 | 0 | 0 | 77 | 15 | 11 |
2018 | Legal services | 42 | 31 | 13 | 8 | 5 | 0 | 0 | 74 | 13 | 59 |
2018 | Administration and operations | 36 | 38 | 14 | 6 | 4 | 2 | 0 | 76 | 10 | 380 |
2018 | Human resources | 54 | 32 | 10 | 1 | 0 | 3 | 0 | 88 | 2 | 71 |
2018 | Financial management | 30 | 40 | 18 | 8 | 4 | 0 | 0 | 70 | 12 | 50 |
2018 | Information management | 36 | 32 | 23 | 0 | 9 | 0 | 0 | 68 | 9 | 23 |
2018 | Information technology | 43 | 41 | 8 | 6 | 0 | 2 | 0 | 86 | 6 | 84 |
2018 | Evaluation | 60 | 40 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 12 |
2018 | Data sciences | 34 | 25 | 7 | 27 | 7 | 0 | 0 | 59 | 34 | 13 |
2018 | Policy | 39 | 50 | 6 | 2 | 2 | 0 | 0 | 89 | 5 | 44 |
2018 | Project management | 37 | 36 | 14 | 5 | 9 | 0 | 0 | 73 | 13 | 44 |
2018 | Other services to the public | 34 | 40 | 16 | 6 | 3 | 2 | 0 | 75 | 9 | 182 |
2018 | None of the above | 36 | 36 | 13 | 6 | 4 | 3 | 2 | 76 | 11 | 153 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 38 | 39 | 11 | 7 | 3 | 2 | 0 | 78 | 11 | 248 |
2019 | Health care practitioners | 31 | 38 | 17 | 8 | 4 | 2 | 0 | 70 | 12 | 200 |
2019 | Communications or public affairs | 30 | 54 | 12 | 4 | 0 | 0 | 0 | 84 | 4 | 63 |
2019 | Access to information and privacy | 63 | 28 | 6 | 4 | 0 | 0 | 0 | 90 | 4 | 30 |
2019 | Security | 39 | 51 | 0 | 10 | 0 | 0 | 0 | 90 | 10 | 10 |
2019 | Legal services | 43 | 38 | 8 | 8 | 2 | 2 | 0 | 82 | 10 | 51 |
2019 | Administration and operations | 36 | 41 | 11 | 7 | 4 | 1 | 0 | 78 | 11 | 501 |
2019 | Human resources | 41 | 38 | 9 | 7 | 3 | 3 | 0 | 81 | 10 | 114 |
2019 | Financial management | 38 | 38 | 10 | 6 | 7 | 1 | 0 | 77 | 14 | 76 |
2019 | Procurement | 26 | 50 | 24 | 0 | 0 | 0 | 0 | 76 | 0 | 12 |
2019 | Information management | 35 | 31 | 14 | 14 | 6 | 0 | 0 | 66 | 20 | 33 |
2019 | Information technology | 46 | 38 | 12 | 4 | 0 | 0 | 0 | 84 | 4 | 104 |
2019 | Evaluation | 31 | 24 | 14 | 23 | 7 | 0 | 0 | 56 | 30 | 11 |
2019 | Data sciences | 44 | 45 | 11 | 0 | 0 | 0 | 0 | 89 | 0 | 16 |
2019 | Policy | 29 | 51 | 8 | 10 | 2 | 0 | 0 | 80 | 11 | 60 |
2019 | Project management | 30 | 52 | 7 | 3 | 1 | 6 | 0 | 87 | 5 | 63 |
2019 | Other services to the public | 35 | 37 | 10 | 13 | 4 | 2 | 0 | 73 | 17 | 221 |
2019 | None of the above | 38 | 33 | 14 | 10 | 3 | 2 | 0 | 72 | 14 | 241 |
2018 | Client contact centre | 33 | 39 | 15 | 6 | 4 | 3 | 0 | 74 | 11 | 147 |
2018 | Health care practitioners | 38 | 32 | 15 | 5 | 8 | 3 | 0 | 72 | 13 | 143 |
2018 | Communications or public affairs | 35 | 33 | 25 | 2 | 5 | 0 | 0 | 68 | 7 | 42 |
2018 | Access to information and privacy | 55 | 38 | 4 | 4 | 0 | 0 | 0 | 93 | 4 | 25 |
2018 | Security | 43 | 57 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2018 | Legal services | 43 | 36 | 8 | 8 | 3 | 2 | 0 | 80 | 12 | 59 |
2018 | Administration and operations | 35 | 44 | 11 | 5 | 3 | 2 | 0 | 81 | 8 | 377 |
2018 | Human resources | 37 | 45 | 10 | 6 | 1 | 1 | 0 | 82 | 7 | 72 |
2018 | Financial management | 32 | 38 | 18 | 6 | 4 | 2 | 0 | 72 | 10 | 50 |
2018 | Information management | 56 | 29 | 15 | 0 | 0 | 0 | 0 | 85 | 0 | 22 |
2018 | Information technology | 42 | 44 | 7 | 7 | 0 | 0 | 0 | 86 | 7 | 83 |
2018 | Evaluation | 16 | 68 | 8 | 8 | 0 | 0 | 0 | 84 | 8 | 12 |
2018 | Data sciences | 15 | 69 | 0 | 8 | 0 | 8 | 0 | 92 | 8 | 12 |
2018 | Policy | 30 | 38 | 26 | 5 | 2 | 0 | 0 | 67 | 7 | 43 |
2018 | Project management | 35 | 37 | 17 | 5 | 2 | 5 | 0 | 75 | 7 | 44 |
2018 | Other services to the public | 34 | 41 | 11 | 7 | 5 | 2 | 0 | 77 | 12 | 182 |
2018 | None of the above | 35 | 41 | 16 | 3 | 1 | 4 | 0 | 80 | 3 | 152 |
2017 | Client contact centre | 41 | 39 | 11 | 6 | 3 | 0 | 1 | 80 | 9 | 219 |
2017 | Health care practitioners | 35 | 33 | 16 | 9 | 3 | 3 | 0 | 71 | 13 | 165 |
2017 | Communications or public affairs | 41 | 43 | 10 | 5 | 2 | 0 | 0 | 84 | 6 | 63 |
2017 | Access to information and privacy | 68 | 28 | 3 | 0 | 0 | 0 | 0 | 97 | 0 | 30 |
2017 | Security | 37 | 34 | 10 | 18 | 0 | 0 | 0 | 71 | 18 | 10 |
2017 | Legal services | 47 | 37 | 6 | 6 | 4 | 0 | 0 | 84 | 11 | 45 |
2017 | Administration and operations | 36 | 39 | 12 | 7 | 3 | 2 | 0 | 77 | 10 | 486 |
2017 | Human resources | 42 | 37 | 8 | 9 | 3 | 1 | 0 | 80 | 12 | 91 |
2017 | Financial management | 43 | 32 | 19 | 6 | 0 | 0 | 0 | 75 | 6 | 63 |
2017 | Information management | 68 | 25 | 3 | 4 | 0 | 0 | 0 | 93 | 4 | 25 |
2017 | Information technology | 44 | 42 | 8 | 5 | 0 | 1 | 0 | 87 | 5 | 100 |
2017 | Evaluation | 36 | 35 | 22 | 0 | 0 | 7 | 0 | 76 | 0 | 14 |
2017 | Data sciences | 29 | 43 | 12 | 5 | 0 | 10 | 0 | 81 | 6 | 16 |
2017 | Policy | 38 | 38 | 10 | 4 | 4 | 5 | 0 | 80 | 9 | 67 |
2017 | Project management | 37 | 37 | 14 | 7 | 0 | 5 | 0 | 77 | 8 | 39 |
2017 | Other services to the public | 36 | 38 | 9 | 9 | 6 | 2 | 0 | 75 | 15 | 220 |
2017 | None of the above | 32 | 37 | 18 | 8 | 3 | 2 | 0 | 70 | 11 | 230 |
2014 | Client contact centre | 34 | 41 | 14 | 7 | 2 | 1 | 0 | 77 | 9 | 213 |
2014 | Health care practitioners | 41 | 36 | 11 | 5 | 5 | 2 | 0 | 78 | 11 | 116 |
2014 | Communications or public affairs | 25 | 60 | 4 | 8 | 2 | 2 | 0 | 86 | 9 | 62 |
2014 | Access to information and privacy | 76 | 21 | 3 | 0 | 0 | 0 | 0 | 97 | 0 | 35 |
2014 | Security | 36 | 22 | 17 | 16 | 0 | 9 | 0 | 64 | 17 | 13 |
2014 | Legal services | 45 | 37 | 7 | 8 | 1 | 2 | 0 | 84 | 9 | 53 |
2014 | Administration and operations | 36 | 39 | 11 | 8 | 5 | 2 | 0 | 76 | 13 | 393 |
2014 | Human resources | 24 | 50 | 7 | 8 | 10 | 1 | 0 | 75 | 18 | 95 |
2014 | Financial management | 42 | 30 | 14 | 2 | 4 | 8 | 0 | 78 | 6 | 72 |
2014 | Procurement | 40 | 36 | 12 | 0 | 0 | 12 | 0 | 86 | 0 | 10 |
2014 | Information management | 47 | 27 | 18 | 4 | 2 | 3 | 0 | 76 | 6 | 34 |
2014 | Information technology | 37 | 39 | 12 | 6 | 0 | 5 | 0 | 81 | 6 | 122 |
2014 | Internal audit | 55 | 45 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2014 | Evaluation | 39 | 39 | 22 | 0 | 0 | 0 | 0 | 78 | 0 | 13 |
2014 | Other services to the public | 29 | 45 | 13 | 6 | 5 | 2 | 0 | 75 | 11 | 169 |
2014 | None of the above | 36 | 26 | 22 | 9 | 3 | 3 | 0 | 65 | 12 | 197 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 47 | 33 | 13 | 3 | 2 | 2 | 0 | 81 | 5 | 245 |
2019 | Health care practitioners | 46 | 34 | 14 | 2 | 1 | 3 | 0 | 83 | 2 | 197 |
2019 | Communications or public affairs | 36 | 32 | 16 | 9 | 0 | 8 | 0 | 74 | 9 | 61 |
2019 | Access to information and privacy | 65 | 25 | 6 | 0 | 4 | 0 | 0 | 90 | 4 | 30 |
2019 | Security | 49 | 41 | 10 | 0 | 0 | 0 | 0 | 90 | 0 | 10 |
2019 | Legal services | 55 | 24 | 12 | 4 | 4 | 2 | 0 | 80 | 8 | 51 |
2019 | Administration and operations | 42 | 39 | 10 | 5 | 2 | 2 | 0 | 82 | 8 | 503 |
2019 | Human resources | 41 | 38 | 12 | 3 | 1 | 5 | 0 | 83 | 4 | 114 |
2019 | Financial management | 45 | 26 | 16 | 5 | 5 | 4 | 0 | 73 | 10 | 76 |
2019 | Procurement | 26 | 41 | 33 | 0 | 0 | 0 | 0 | 67 | 0 | 12 |
2019 | Information management | 44 | 28 | 10 | 6 | 6 | 6 | 0 | 76 | 13 | 33 |
2019 | Information technology | 45 | 37 | 10 | 1 | 0 | 7 | 1 | 89 | 1 | 104 |
2019 | Internal audit | 63 | 19 | 17 | 0 | 0 | 0 | 0 | 83 | 0 | 10 |
2019 | Evaluation | 56 | 14 | 0 | 0 | 30 | 0 | 0 | 70 | 30 | 11 |
2019 | Data sciences | 50 | 40 | 5 | 0 | 0 | 5 | 0 | 94 | 0 | 16 |
2019 | Policy | 41 | 41 | 14 | 5 | 0 | 0 | 0 | 82 | 5 | 60 |
2019 | Project management | 36 | 44 | 6 | 0 | 1 | 12 | 0 | 91 | 2 | 65 |
2019 | Other services to the public | 44 | 33 | 14 | 7 | 0 | 3 | 0 | 79 | 7 | 220 |
2019 | None of the above | 45 | 33 | 12 | 5 | 2 | 3 | 0 | 80 | 7 | 239 |
2018 | Client contact centre | 33 | 40 | 16 | 9 | 2 | 1 | 0 | 73 | 11 | 148 |
2018 | Health care practitioners | 42 | 32 | 11 | 4 | 7 | 3 | 0 | 76 | 12 | 142 |
2018 | Communications or public affairs | 29 | 34 | 24 | 9 | 2 | 2 | 0 | 65 | 11 | 42 |
2018 | Access to information and privacy | 67 | 17 | 17 | 0 | 0 | 0 | 0 | 83 | 0 | 25 |
2018 | Security | 43 | 49 | 9 | 0 | 0 | 0 | 0 | 91 | 0 | 11 |
2018 | Legal services | 40 | 31 | 14 | 8 | 2 | 5 | 0 | 75 | 10 | 59 |
2018 | Administration and operations | 38 | 38 | 13 | 4 | 3 | 2 | 1 | 78 | 8 | 379 |
2018 | Human resources | 38 | 38 | 14 | 6 | 1 | 4 | 0 | 78 | 7 | 72 |
2018 | Financial management | 39 | 36 | 13 | 4 | 4 | 4 | 0 | 78 | 8 | 50 |
2018 | Information management | 43 | 39 | 9 | 0 | 0 | 9 | 0 | 90 | 0 | 22 |
2018 | Information technology | 45 | 35 | 10 | 9 | 0 | 1 | 0 | 81 | 9 | 83 |
2018 | Evaluation | 34 | 58 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 12 |
2018 | Data sciences | 28 | 45 | 12 | 0 | 0 | 14 | 0 | 86 | 0 | 13 |
2018 | Policy | 31 | 27 | 28 | 2 | 7 | 5 | 0 | 61 | 9 | 44 |
2018 | Project management | 32 | 41 | 14 | 9 | 2 | 2 | 0 | 75 | 11 | 44 |
2018 | Other services to the public | 38 | 39 | 11 | 7 | 3 | 3 | 0 | 78 | 10 | 182 |
2018 | None of the above | 37 | 42 | 12 | 3 | 1 | 5 | 0 | 82 | 5 | 151 |
2017 | Client contact centre | 35 | 43 | 13 | 3 | 4 | 1 | 1 | 80 | 7 | 218 |
2017 | Health care practitioners | 41 | 30 | 18 | 5 | 3 | 2 | 1 | 73 | 8 | 164 |
2017 | Communications or public affairs | 40 | 36 | 11 | 4 | 0 | 6 | 2 | 83 | 5 | 63 |
2017 | Access to information and privacy | 80 | 20 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 29 |
2017 | Security | 37 | 43 | 10 | 9 | 0 | 0 | 0 | 80 | 9 | 10 |
2017 | Legal services | 33 | 33 | 15 | 2 | 9 | 8 | 0 | 72 | 12 | 45 |
2017 | Administration and operations | 37 | 34 | 16 | 5 | 3 | 4 | 0 | 75 | 9 | 485 |
2017 | Human resources | 38 | 36 | 16 | 4 | 3 | 3 | 0 | 76 | 7 | 90 |
2017 | Financial management | 45 | 30 | 14 | 5 | 5 | 0 | 2 | 76 | 9 | 63 |
2017 | Information management | 64 | 22 | 8 | 0 | 3 | 3 | 0 | 89 | 4 | 25 |
2017 | Information technology | 33 | 44 | 13 | 3 | 1 | 7 | 0 | 82 | 4 | 100 |
2017 | Evaluation | 28 | 49 | 0 | 7 | 8 | 7 | 0 | 83 | 17 | 14 |
2017 | Data sciences | 29 | 40 | 18 | 0 | 0 | 12 | 0 | 79 | 0 | 15 |
2017 | Policy | 36 | 38 | 9 | 4 | 6 | 8 | 0 | 80 | 11 | 67 |
2017 | Project management | 33 | 34 | 20 | 0 | 2 | 10 | 0 | 75 | 3 | 39 |
2017 | Other services to the public | 35 | 30 | 18 | 6 | 6 | 4 | 1 | 68 | 13 | 220 |
2017 | None of the above | 33 | 34 | 21 | 6 | 3 | 3 | 0 | 69 | 9 | 231 |
2014 | Client contact centre | 39 | 35 | 14 | 5 | 3 | 2 | 0 | 76 | 9 | 213 |
2014 | Health care practitioners | 40 | 37 | 16 | 2 | 2 | 2 | 1 | 80 | 3 | 116 |
2014 | Communications or public affairs | 25 | 14 | 48 | 5 | 3 | 5 | 0 | 40 | 9 | 62 |
2014 | Access to information and privacy | 73 | 13 | 5 | 0 | 0 | 9 | 0 | 95 | 0 | 35 |
2014 | Security | 39 | 16 | 20 | 8 | 8 | 9 | 0 | 61 | 17 | 12 |
2014 | Legal services | 37 | 41 | 5 | 10 | 3 | 4 | 0 | 81 | 14 | 53 |
2014 | Administration and operations | 38 | 35 | 13 | 6 | 3 | 4 | 1 | 77 | 9 | 393 |
2014 | Human resources | 28 | 52 | 12 | 2 | 1 | 6 | 0 | 84 | 3 | 95 |
2014 | Financial management | 38 | 27 | 13 | 1 | 5 | 8 | 8 | 77 | 8 | 72 |
2014 | Procurement | 40 | 24 | 12 | 0 | 0 | 24 | 0 | 84 | 0 | 10 |
2014 | Information management | 46 | 17 | 28 | 0 | 0 | 7 | 2 | 70 | 0 | 34 |
2014 | Information technology | 37 | 39 | 14 | 1 | 1 | 8 | 0 | 83 | 2 | 122 |
2014 | Internal audit | 47 | 45 | 9 | 0 | 0 | 0 | 0 | 91 | 0 | 11 |
2014 | Evaluation | 31 | 39 | 30 | 0 | 0 | 0 | 0 | 70 | 0 | 13 |
2014 | Other services to the public | 32 | 35 | 20 | 5 | 2 | 6 | 0 | 72 | 7 | 168 |
2014 | None of the above | 29 | 36 | 21 | 6 | 2 | 6 | 0 | 69 | 8 | 196 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 51 | 33 | 8 | 6 | 2 | 0 | 0 | 84 | 8 | 247 |
2019 | Health care practitioners | 53 | 30 | 8 | 5 | 3 | 1 | 0 | 84 | 8 | 198 |
2019 | Communications or public affairs | 49 | 38 | 8 | 6 | 0 | 0 | 0 | 87 | 6 | 63 |
2019 | Access to information and privacy | 72 | 18 | 3 | 7 | 0 | 0 | 0 | 90 | 7 | 30 |
2019 | Security | 61 | 39 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Legal services | 60 | 34 | 2 | 2 | 2 | 0 | 0 | 94 | 4 | 51 |
2019 | Administration and operations | 48 | 35 | 9 | 4 | 3 | 0 | 0 | 83 | 7 | 505 |
2019 | Human resources | 49 | 38 | 5 | 5 | 2 | 0 | 0 | 88 | 8 | 114 |
2019 | Financial management | 38 | 42 | 8 | 7 | 5 | 0 | 0 | 80 | 12 | 78 |
2019 | Procurement | 34 | 50 | 17 | 0 | 0 | 0 | 0 | 83 | 0 | 12 |
2019 | Information management | 55 | 28 | 8 | 3 | 6 | 0 | 0 | 83 | 9 | 33 |
2019 | Information technology | 52 | 38 | 8 | 2 | 0 | 0 | 0 | 90 | 2 | 104 |
2019 | Internal audit | 70 | 30 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Evaluation | 49 | 22 | 7 | 23 | 0 | 0 | 0 | 70 | 23 | 11 |
2019 | Data sciences | 61 | 39 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 16 |
2019 | Policy | 40 | 47 | 8 | 3 | 2 | 0 | 0 | 87 | 5 | 60 |
2019 | Project management | 48 | 45 | 6 | 0 | 1 | 0 | 0 | 93 | 1 | 65 |
2019 | Other services to the public | 48 | 31 | 10 | 8 | 3 | 0 | 0 | 79 | 11 | 221 |
2019 | None of the above | 46 | 32 | 13 | 4 | 4 | 0 | 0 | 79 | 9 | 244 |
2018 | Client contact centre | 42 | 35 | 11 | 8 | 3 | 1 | 0 | 77 | 12 | 148 |
2018 | Health care practitioners | 42 | 37 | 9 | 5 | 7 | 0 | 0 | 79 | 12 | 143 |
2018 | Communications or public affairs | 44 | 34 | 10 | 7 | 5 | 0 | 0 | 78 | 12 | 42 |
2018 | Access to information and privacy | 79 | 12 | 5 | 4 | 0 | 0 | 0 | 91 | 4 | 24 |
2018 | Security | 60 | 32 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 11 |
2018 | Legal services | 51 | 36 | 3 | 8 | 2 | 0 | 0 | 87 | 10 | 59 |
2018 | Administration and operations | 44 | 39 | 9 | 4 | 4 | 0 | 0 | 84 | 7 | 379 |
2018 | Human resources | 45 | 41 | 6 | 8 | 0 | 0 | 0 | 86 | 8 | 71 |
2018 | Financial management | 37 | 36 | 18 | 9 | 0 | 0 | 0 | 73 | 9 | 50 |
2018 | Information management | 43 | 40 | 14 | 4 | 0 | 0 | 0 | 82 | 4 | 22 |
2018 | Information technology | 52 | 33 | 11 | 4 | 0 | 0 | 0 | 86 | 4 | 83 |
2018 | Evaluation | 32 | 60 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 12 |
2018 | Data sciences | 34 | 52 | 7 | 0 | 0 | 7 | 0 | 92 | 0 | 13 |
2018 | Policy | 30 | 49 | 12 | 7 | 2 | 0 | 0 | 79 | 9 | 44 |
2018 | Project management | 44 | 43 | 5 | 7 | 2 | 0 | 0 | 87 | 9 | 44 |
2018 | Other services to the public | 40 | 39 | 10 | 7 | 5 | 0 | 0 | 79 | 12 | 182 |
2018 | None of the above | 44 | 36 | 11 | 7 | 2 | 0 | 0 | 80 | 9 | 151 |
2017 | Client contact centre | 44 | 38 | 8 | 7 | 2 | 0 | 0 | 83 | 9 | 219 |
2017 | Health care practitioners | 43 | 37 | 7 | 6 | 6 | 0 | 0 | 81 | 12 | 165 |
2017 | Communications or public affairs | 53 | 32 | 9 | 6 | 0 | 0 | 0 | 85 | 6 | 63 |
2017 | Access to information and privacy | 77 | 23 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 29 |
2017 | Security | 46 | 25 | 0 | 18 | 10 | 0 | 0 | 71 | 29 | 10 |
2017 | Legal services | 53 | 36 | 4 | 2 | 4 | 0 | 0 | 89 | 6 | 45 |
2017 | Administration and operations | 44 | 36 | 10 | 7 | 3 | 0 | 0 | 79 | 10 | 484 |
2017 | Human resources | 48 | 36 | 4 | 8 | 4 | 0 | 0 | 84 | 12 | 91 |
2017 | Financial management | 47 | 31 | 16 | 3 | 3 | 0 | 0 | 78 | 6 | 63 |
2017 | Information management | 77 | 20 | 3 | 0 | 0 | 0 | 0 | 97 | 0 | 25 |
2017 | Information technology | 53 | 38 | 7 | 2 | 0 | 0 | 0 | 91 | 2 | 100 |
2017 | Evaluation | 50 | 34 | 0 | 16 | 0 | 0 | 0 | 84 | 16 | 14 |
2017 | Data sciences | 51 | 32 | 5 | 12 | 0 | 0 | 0 | 83 | 12 | 16 |
2017 | Policy | 49 | 38 | 1 | 8 | 4 | 0 | 0 | 87 | 12 | 67 |
2017 | Project management | 46 | 39 | 5 | 5 | 5 | 0 | 0 | 85 | 10 | 39 |
2017 | Other services to the public | 37 | 38 | 9 | 11 | 6 | 0 | 0 | 75 | 17 | 220 |
2017 | None of the above | 37 | 34 | 13 | 11 | 5 | 0 | 0 | 72 | 15 | 230 |
2014 | Client contact centre | 39 | 39 | 11 | 6 | 4 | 0 | 0 | 78 | 11 | 213 |
2014 | Health care practitioners | 43 | 36 | 7 | 7 | 7 | 0 | 0 | 79 | 14 | 116 |
2014 | Communications or public affairs | 25 | 59 | 7 | 8 | 2 | 0 | 0 | 84 | 9 | 62 |
2014 | Access to information and privacy | 67 | 30 | 3 | 0 | 0 | 0 | 0 | 97 | 0 | 35 |
2014 | Security | 15 | 38 | 17 | 23 | 7 | 0 | 0 | 52 | 30 | 13 |
2014 | Legal services | 51 | 34 | 5 | 6 | 4 | 0 | 0 | 85 | 10 | 53 |
2014 | Administration and operations | 37 | 37 | 10 | 9 | 7 | 0 | 0 | 74 | 16 | 393 |
2014 | Human resources | 35 | 41 | 5 | 6 | 13 | 0 | 0 | 75 | 19 | 95 |
2014 | Financial management | 35 | 38 | 13 | 10 | 4 | 0 | 0 | 73 | 14 | 72 |
2014 | Procurement | 28 | 60 | 12 | 0 | 0 | 0 | 0 | 88 | 0 | 10 |
2014 | Information management | 52 | 26 | 14 | 4 | 2 | 3 | 0 | 80 | 6 | 34 |
2014 | Information technology | 40 | 40 | 13 | 3 | 4 | 1 | 0 | 80 | 7 | 122 |
2014 | Internal audit | 45 | 45 | 0 | 10 | 0 | 0 | 0 | 90 | 10 | 11 |
2014 | Evaluation | 62 | 23 | 0 | 7 | 7 | 0 | 0 | 85 | 15 | 13 |
2014 | Other services to the public | 36 | 34 | 14 | 10 | 4 | 1 | 0 | 71 | 14 | 168 |
2014 | None of the above | 23 | 41 | 14 | 17 | 4 | 0 | 0 | 64 | 21 | 195 |
Ethical workplace
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 29 | 35 | 17 | 6 | 6 | 5 | 2 | 69 | 13 | 248 |
2019 | Health care practitioners | 27 | 30 | 16 | 11 | 8 | 5 | 3 | 62 | 21 | 199 |
2019 | Communications or public affairs | 18 | 29 | 14 | 13 | 11 | 11 | 3 | 56 | 28 | 63 |
2019 | Access to information and privacy | 47 | 28 | 9 | 0 | 4 | 13 | 0 | 86 | 4 | 30 |
2019 | Security | 49 | 22 | 10 | 10 | 0 | 10 | 0 | 78 | 11 | 10 |
2019 | Legal services | 33 | 24 | 12 | 16 | 12 | 4 | 0 | 59 | 29 | 51 |
2019 | Administration and operations | 28 | 28 | 16 | 12 | 8 | 5 | 3 | 61 | 22 | 506 |
2019 | Human resources | 32 | 31 | 18 | 7 | 3 | 4 | 4 | 69 | 11 | 115 |
2019 | Financial management | 29 | 24 | 17 | 14 | 10 | 4 | 3 | 57 | 25 | 78 |
2019 | Procurement | 33 | 38 | 20 | 0 | 9 | 0 | 0 | 71 | 9 | 10 |
2019 | Information management | 36 | 19 | 19 | 6 | 11 | 9 | 0 | 61 | 18 | 34 |
2019 | Information technology | 39 | 31 | 12 | 5 | 6 | 6 | 1 | 75 | 12 | 105 |
2019 | Internal audit | 42 | 38 | 0 | 0 | 0 | 19 | 0 | 100 | 0 | 10 |
2019 | Evaluation | 33 | 22 | 9 | 23 | 7 | 0 | 7 | 59 | 32 | 11 |
2019 | Data sciences | 55 | 15 | 10 | 0 | 0 | 20 | 0 | 88 | 0 | 16 |
2019 | Policy | 24 | 36 | 16 | 7 | 3 | 6 | 8 | 70 | 11 | 60 |
2019 | Project management | 24 | 32 | 18 | 13 | 3 | 3 | 6 | 63 | 18 | 65 |
2019 | Other services to the public | 32 | 23 | 16 | 11 | 10 | 6 | 2 | 60 | 23 | 220 |
2019 | None of the above | 30 | 28 | 11 | 12 | 10 | 4 | 4 | 63 | 24 | 240 |
2018 | Client contact centre | 17 | 31 | 18 | 18 | 12 | 3 | 1 | 50 | 31 | 148 |
2018 | Health care practitioners | 15 | 29 | 20 | 15 | 16 | 3 | 2 | 46 | 33 | 143 |
2018 | Communications or public affairs | 15 | 20 | 21 | 19 | 12 | 8 | 4 | 40 | 35 | 42 |
2018 | Access to information and privacy | 31 | 30 | 24 | 7 | 0 | 8 | 0 | 66 | 8 | 26 |
2018 | Security | 34 | 34 | 9 | 8 | 0 | 15 | 0 | 80 | 10 | 11 |
2018 | Legal services | 20 | 43 | 13 | 6 | 10 | 8 | 0 | 68 | 18 | 59 |
2018 | Administration and operations | 20 | 29 | 21 | 12 | 9 | 5 | 3 | 54 | 24 | 380 |
2018 | Human resources | 33 | 37 | 20 | 7 | 0 | 1 | 1 | 72 | 8 | 72 |
2018 | Financial management | 19 | 33 | 12 | 25 | 6 | 2 | 4 | 54 | 33 | 50 |
2018 | Information management | 39 | 16 | 18 | 4 | 14 | 9 | 0 | 60 | 20 | 23 |
2018 | Information technology | 22 | 47 | 20 | 7 | 1 | 2 | 1 | 72 | 8 | 84 |
2018 | Evaluation | 26 | 34 | 24 | 8 | 0 | 0 | 8 | 65 | 9 | 12 |
2018 | Data sciences | 19 | 14 | 31 | 21 | 0 | 7 | 7 | 39 | 25 | 13 |
2018 | Policy | 25 | 28 | 22 | 10 | 10 | 0 | 5 | 55 | 22 | 44 |
2018 | Project management | 9 | 41 | 23 | 5 | 13 | 7 | 2 | 55 | 20 | 43 |
2018 | Other services to the public | 19 | 23 | 19 | 16 | 13 | 5 | 5 | 47 | 32 | 180 |
2018 | None of the above | 19 | 27 | 21 | 12 | 10 | 6 | 5 | 51 | 25 | 153 |
2017 | Client contact centre | 24 | 29 | 17 | 12 | 9 | 5 | 4 | 59 | 22 | 219 |
2017 | Health care practitioners | 22 | 27 | 17 | 12 | 17 | 5 | 1 | 52 | 30 | 164 |
2017 | Communications or public affairs | 22 | 34 | 12 | 10 | 10 | 5 | 6 | 63 | 24 | 63 |
2017 | Access to information and privacy | 49 | 26 | 6 | 7 | 0 | 12 | 0 | 85 | 8 | 30 |
2017 | Security | 18 | 34 | 9 | 0 | 38 | 0 | 0 | 53 | 38 | 10 |
2017 | Legal services | 25 | 35 | 19 | 2 | 15 | 2 | 2 | 62 | 18 | 45 |
2017 | Administration and operations | 24 | 30 | 14 | 13 | 11 | 6 | 2 | 59 | 26 | 485 |
2017 | Human resources | 48 | 27 | 12 | 5 | 3 | 2 | 3 | 79 | 9 | 91 |
2017 | Financial management | 30 | 29 | 19 | 6 | 8 | 5 | 3 | 64 | 15 | 63 |
2017 | Information management | 65 | 24 | 7 | 0 | 0 | 3 | 0 | 93 | 0 | 25 |
2017 | Information technology | 29 | 30 | 16 | 14 | 2 | 5 | 4 | 65 | 18 | 100 |
2017 | Evaluation | 36 | 20 | 7 | 13 | 16 | 8 | 0 | 61 | 32 | 14 |
2017 | Data sciences | 12 | 40 | 21 | 11 | 0 | 16 | 0 | 62 | 13 | 16 |
2017 | Policy | 41 | 26 | 12 | 7 | 3 | 6 | 4 | 76 | 11 | 67 |
2017 | Project management | 29 | 31 | 10 | 10 | 5 | 10 | 5 | 71 | 17 | 39 |
2017 | Other services to the public | 21 | 27 | 15 | 9 | 20 | 4 | 3 | 52 | 31 | 221 |
2017 | None of the above | 24 | 28 | 19 | 12 | 11 | 5 | 1 | 55 | 25 | 230 |
2014 | Client contact centre | 23 | 34 | 17 | 10 | 9 | 3 | 4 | 61 | 20 | 212 |
2014 | Health care practitioners | 24 | 26 | 16 | 9 | 15 | 7 | 2 | 56 | 26 | 116 |
2014 | Communications or public affairs | 15 | 18 | 46 | 6 | 3 | 2 | 10 | 37 | 10 | 62 |
2014 | Access to information and privacy | 53 | 20 | 7 | 0 | 0 | 3 | 18 | 91 | 0 | 35 |
2014 | Security | 15 | 29 | 17 | 15 | 25 | 0 | 0 | 44 | 39 | 13 |
2014 | Legal services | 48 | 21 | 11 | 12 | 6 | 0 | 1 | 70 | 18 | 53 |
2014 | Administration and operations | 25 | 29 | 17 | 11 | 9 | 5 | 4 | 59 | 22 | 391 |
2014 | Human resources | 42 | 22 | 11 | 6 | 14 | 4 | 1 | 67 | 21 | 95 |
2014 | Financial management | 30 | 30 | 17 | 12 | 11 | 0 | 1 | 60 | 23 | 72 |
2014 | Procurement | 26 | 62 | 0 | 12 | 0 | 0 | 0 | 88 | 12 | 10 |
2014 | Information management | 28 | 21 | 35 | 3 | 6 | 8 | 0 | 52 | 10 | 34 |
2014 | Information technology | 34 | 30 | 14 | 5 | 13 | 3 | 1 | 67 | 19 | 122 |
2014 | Internal audit | 47 | 26 | 10 | 0 | 0 | 17 | 0 | 88 | 0 | 11 |
2014 | Evaluation | 39 | 0 | 31 | 0 | 0 | 15 | 16 | 56 | 0 | 13 |
2014 | Other services to the public | 23 | 26 | 17 | 10 | 15 | 4 | 5 | 54 | 28 | 169 |
2014 | None of the above | 21 | 30 | 21 | 16 | 7 | 3 | 2 | 54 | 24 | 197 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 30 | 35 | 16 | 11 | 5 | 3 | 0 | 67 | 17 | 249 |
2019 | Health care practitioners | 32 | 31 | 15 | 13 | 8 | 2 | 0 | 64 | 21 | 198 |
2019 | Communications or public affairs | 25 | 32 | 14 | 10 | 13 | 6 | 0 | 60 | 24 | 63 |
2019 | Access to information and privacy | 46 | 33 | 7 | 14 | 0 | 0 | 0 | 79 | 14 | 30 |
2019 | Security | 29 | 61 | 0 | 10 | 0 | 0 | 0 | 90 | 10 | 10 |
2019 | Legal services | 44 | 30 | 6 | 6 | 10 | 4 | 0 | 78 | 17 | 51 |
2019 | Administration and operations | 27 | 36 | 15 | 12 | 7 | 1 | 2 | 64 | 20 | 504 |
2019 | Human resources | 38 | 35 | 12 | 10 | 3 | 1 | 1 | 74 | 14 | 114 |
2019 | Financial management | 24 | 39 | 18 | 6 | 6 | 5 | 1 | 67 | 13 | 76 |
2019 | Procurement | 12 | 52 | 20 | 16 | 0 | 0 | 0 | 64 | 16 | 11 |
2019 | Information management | 31 | 38 | 16 | 12 | 3 | 0 | 0 | 69 | 15 | 34 |
2019 | Information technology | 34 | 39 | 16 | 5 | 4 | 3 | 0 | 75 | 9 | 105 |
2019 | Internal audit | 39 | 42 | 9 | 10 | 0 | 0 | 0 | 81 | 10 | 10 |
2019 | Evaluation | 49 | 16 | 6 | 0 | 30 | 0 | 0 | 64 | 30 | 11 |
2019 | Data sciences | 50 | 15 | 14 | 0 | 5 | 14 | 0 | 77 | 6 | 16 |
2019 | Policy | 32 | 39 | 17 | 5 | 5 | 2 | 0 | 72 | 10 | 60 |
2019 | Project management | 19 | 43 | 15 | 18 | 3 | 1 | 2 | 64 | 21 | 65 |
2019 | Other services to the public | 31 | 36 | 14 | 12 | 7 | 1 | 0 | 67 | 19 | 222 |
2019 | None of the above | 29 | 27 | 17 | 15 | 9 | 2 | 1 | 58 | 25 | 244 |
2018 | Client contact centre | 23 | 38 | 12 | 20 | 5 | 2 | 0 | 62 | 26 | 147 |
2018 | Health care practitioners | 21 | 39 | 16 | 13 | 10 | 1 | 0 | 61 | 23 | 142 |
2018 | Communications or public affairs | 30 | 36 | 10 | 14 | 10 | 0 | 0 | 66 | 24 | 41 |
2018 | Access to information and privacy | 49 | 36 | 8 | 3 | 3 | 0 | 0 | 85 | 7 | 26 |
2018 | Security | 34 | 58 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 11 |
2018 | Legal services | 43 | 28 | 12 | 6 | 3 | 5 | 3 | 77 | 11 | 57 |
2018 | Administration and operations | 28 | 38 | 16 | 10 | 6 | 2 | 0 | 67 | 17 | 376 |
2018 | Human resources | 43 | 39 | 8 | 5 | 5 | 0 | 0 | 82 | 10 | 71 |
2018 | Financial management | 21 | 37 | 10 | 23 | 8 | 2 | 0 | 59 | 31 | 50 |
2018 | Information management | 35 | 34 | 9 | 8 | 9 | 5 | 0 | 72 | 18 | 23 |
2018 | Information technology | 27 | 41 | 21 | 5 | 2 | 3 | 1 | 71 | 7 | 83 |
2018 | Evaluation | 32 | 50 | 18 | 0 | 0 | 0 | 0 | 82 | 0 | 12 |
2018 | Data sciences | 12 | 40 | 7 | 14 | 26 | 0 | 0 | 52 | 41 | 13 |
2018 | Policy | 29 | 30 | 14 | 12 | 14 | 2 | 0 | 60 | 26 | 44 |
2018 | Project management | 21 | 46 | 20 | 7 | 2 | 5 | 0 | 70 | 9 | 44 |
2018 | Other services to the public | 24 | 43 | 11 | 12 | 8 | 1 | 1 | 68 | 21 | 182 |
2018 | None of the above | 29 | 41 | 12 | 8 | 6 | 4 | 0 | 73 | 15 | 152 |
2017 | Client contact centre | 36 | 36 | 10 | 10 | 5 | 1 | 1 | 74 | 15 | 219 |
2017 | Health care practitioners | 36 | 34 | 13 | 7 | 8 | 2 | 1 | 72 | 15 | 164 |
2017 | Communications or public affairs | 36 | 28 | 6 | 15 | 6 | 6 | 2 | 70 | 23 | 63 |
2017 | Access to information and privacy | 53 | 29 | 7 | 8 | 3 | 0 | 0 | 82 | 11 | 30 |
2017 | Security | 46 | 9 | 0 | 9 | 35 | 0 | 0 | 55 | 45 | 10 |
2017 | Legal services | 44 | 26 | 14 | 11 | 2 | 2 | 0 | 72 | 13 | 45 |
2017 | Administration and operations | 33 | 35 | 13 | 10 | 6 | 2 | 1 | 70 | 17 | 485 |
2017 | Human resources | 53 | 32 | 6 | 8 | 0 | 0 | 1 | 86 | 8 | 91 |
2017 | Financial management | 40 | 28 | 17 | 9 | 5 | 2 | 0 | 69 | 14 | 63 |
2017 | Information management | 59 | 23 | 14 | 4 | 0 | 0 | 0 | 82 | 4 | 25 |
2017 | Information technology | 33 | 38 | 19 | 4 | 3 | 1 | 2 | 73 | 7 | 100 |
2017 | Evaluation | 29 | 40 | 0 | 15 | 8 | 7 | 0 | 75 | 25 | 14 |
2017 | Data sciences | 10 | 51 | 5 | 16 | 11 | 6 | 0 | 65 | 29 | 16 |
2017 | Policy | 40 | 38 | 7 | 6 | 8 | 1 | 0 | 79 | 14 | 67 |
2017 | Project management | 37 | 34 | 10 | 10 | 2 | 8 | 0 | 76 | 13 | 39 |
2017 | Other services to the public | 33 | 34 | 10 | 13 | 7 | 1 | 1 | 69 | 20 | 219 |
2017 | None of the above | 26 | 41 | 12 | 9 | 8 | 2 | 1 | 71 | 17 | 230 |
2014 | Client contact centre | 35 | 45 | 10 | 5 | 2 | 1 | 3 | 83 | 7 | 213 |
2014 | Health care practitioners | 41 | 34 | 11 | 7 | 5 | 1 | 0 | 76 | 13 | 116 |
2014 | Communications or public affairs | 13 | 30 | 47 | 6 | 2 | 2 | 0 | 43 | 8 | 62 |
2014 | Access to information and privacy | 81 | 12 | 6 | 1 | 0 | 0 | 0 | 93 | 1 | 35 |
2014 | Security | 29 | 29 | 26 | 0 | 7 | 9 | 0 | 64 | 8 | 13 |
2014 | Legal services | 50 | 33 | 9 | 3 | 5 | 0 | 0 | 83 | 8 | 53 |
2014 | Administration and operations | 35 | 29 | 13 | 9 | 10 | 3 | 1 | 67 | 20 | 393 |
2014 | Human resources | 39 | 39 | 8 | 1 | 10 | 1 | 2 | 81 | 11 | 95 |
2014 | Financial management | 25 | 44 | 13 | 10 | 6 | 2 | 0 | 71 | 16 | 72 |
2014 | Procurement | 38 | 36 | 24 | 0 | 2 | 0 | 0 | 74 | 2 | 10 |
2014 | Information management | 50 | 18 | 13 | 0 | 4 | 14 | 0 | 79 | 5 | 34 |
2014 | Information technology | 33 | 46 | 10 | 5 | 1 | 3 | 1 | 82 | 7 | 122 |
2014 | Internal audit | 36 | 43 | 10 | 10 | 0 | 0 | 0 | 79 | 10 | 11 |
2014 | Evaluation | 47 | 38 | 15 | 0 | 0 | 0 | 0 | 85 | 0 | 13 |
2014 | Other services to the public | 30 | 47 | 8 | 7 | 5 | 2 | 1 | 79 | 13 | 169 |
2014 | None of the above | 33 | 33 | 18 | 9 | 4 | 1 | 2 | 68 | 13 | 196 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 35 | 37 | 21 | 6 | 2 | 0 | 0 | 71 | 8 | 245 |
2019 | Health care practitioners | 32 | 36 | 20 | 8 | 4 | 1 | 0 | 68 | 12 | 199 |
2019 | Communications or public affairs | 26 | 45 | 15 | 11 | 4 | 0 | 0 | 70 | 15 | 63 |
2019 | Access to information and privacy | 59 | 24 | 13 | 4 | 0 | 0 | 0 | 83 | 4 | 30 |
2019 | Security | 39 | 51 | 0 | 10 | 0 | 0 | 0 | 90 | 10 | 10 |
2019 | Legal services | 41 | 24 | 21 | 10 | 2 | 2 | 0 | 66 | 12 | 51 |
2019 | Administration and operations | 29 | 39 | 19 | 8 | 5 | 1 | 0 | 68 | 13 | 500 |
2019 | Human resources | 36 | 38 | 11 | 10 | 2 | 3 | 0 | 77 | 12 | 114 |
2019 | Financial management | 28 | 38 | 19 | 9 | 4 | 3 | 0 | 68 | 12 | 78 |
2019 | Procurement | 26 | 33 | 24 | 17 | 0 | 0 | 0 | 59 | 17 | 12 |
2019 | Information management | 36 | 36 | 13 | 12 | 3 | 0 | 0 | 73 | 14 | 34 |
2019 | Information technology | 37 | 33 | 23 | 5 | 2 | 0 | 0 | 70 | 7 | 105 |
2019 | Internal audit | 38 | 42 | 9 | 10 | 0 | 0 | 0 | 81 | 10 | 10 |
2019 | Evaluation | 30 | 26 | 6 | 9 | 30 | 0 | 0 | 56 | 38 | 11 |
2019 | Data sciences | 65 | 21 | 14 | 0 | 0 | 0 | 0 | 86 | 0 | 16 |
2019 | Policy | 23 | 46 | 21 | 5 | 3 | 2 | 0 | 70 | 8 | 60 |
2019 | Project management | 13 | 59 | 22 | 3 | 1 | 1 | 0 | 73 | 4 | 64 |
2019 | Other services to the public | 28 | 37 | 21 | 8 | 5 | 1 | 0 | 66 | 14 | 222 |
2019 | None of the above | 26 | 37 | 21 | 10 | 6 | 0 | 0 | 63 | 16 | 242 |
2018 | Client contact centre | 27 | 26 | 25 | 14 | 6 | 2 | 0 | 54 | 20 | 145 |
2018 | Health care practitioners | 23 | 35 | 20 | 12 | 9 | 1 | 0 | 59 | 21 | 142 |
2018 | Communications or public affairs | 24 | 35 | 19 | 15 | 2 | 2 | 3 | 62 | 18 | 41 |
2018 | Access to information and privacy | 60 | 28 | 12 | 0 | 0 | 0 | 0 | 88 | 0 | 26 |
2018 | Security | 26 | 51 | 23 | 0 | 0 | 0 | 0 | 77 | 0 | 11 |
2018 | Legal services | 43 | 30 | 15 | 7 | 3 | 2 | 0 | 74 | 10 | 57 |
2018 | Administration and operations | 25 | 39 | 24 | 7 | 4 | 1 | 0 | 64 | 11 | 376 |
2018 | Human resources | 36 | 35 | 17 | 8 | 4 | 0 | 0 | 71 | 13 | 72 |
2018 | Financial management | 21 | 36 | 15 | 23 | 2 | 2 | 0 | 59 | 26 | 50 |
2018 | Information management | 35 | 43 | 13 | 0 | 9 | 0 | 0 | 78 | 9 | 23 |
2018 | Information technology | 30 | 41 | 19 | 2 | 2 | 4 | 0 | 75 | 5 | 83 |
2018 | Evaluation | 24 | 52 | 8 | 16 | 0 | 0 | 0 | 76 | 16 | 12 |
2018 | Data sciences | 19 | 45 | 14 | 14 | 7 | 0 | 0 | 64 | 22 | 13 |
2018 | Policy | 21 | 45 | 11 | 13 | 9 | 0 | 0 | 66 | 22 | 44 |
2018 | Project management | 26 | 38 | 19 | 10 | 4 | 2 | 0 | 66 | 14 | 42 |
2018 | Other services to the public | 29 | 38 | 18 | 8 | 6 | 1 | 0 | 68 | 14 | 180 |
2018 | None of the above | 30 | 37 | 19 | 9 | 2 | 2 | 0 | 69 | 12 | 152 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 26 | 28 | 20 | 9 | 8 | 8 | 2 | 59 | 19 | 248 |
2019 | Health care practitioners | 19 | 26 | 20 | 9 | 10 | 13 | 3 | 53 | 23 | 198 |
2019 | Communications or public affairs | 20 | 16 | 22 | 13 | 17 | 10 | 2 | 41 | 34 | 63 |
2019 | Access to information and privacy | 34 | 30 | 22 | 4 | 8 | 4 | 0 | 66 | 12 | 30 |
2019 | Security | 39 | 29 | 10 | 22 | 0 | 0 | 0 | 68 | 22 | 10 |
2019 | Legal services | 26 | 12 | 14 | 20 | 10 | 16 | 2 | 46 | 36 | 50 |
2019 | Administration and operations | 17 | 24 | 22 | 15 | 13 | 7 | 2 | 45 | 30 | 504 |
2019 | Human resources | 28 | 20 | 18 | 10 | 14 | 6 | 4 | 53 | 27 | 115 |
2019 | Financial management | 17 | 26 | 25 | 10 | 15 | 4 | 3 | 46 | 27 | 78 |
2019 | Procurement | 11 | 32 | 17 | 17 | 17 | 8 | 0 | 46 | 36 | 12 |
2019 | Information management | 34 | 14 | 6 | 24 | 14 | 8 | 0 | 52 | 42 | 34 |
2019 | Information technology | 23 | 25 | 20 | 16 | 8 | 10 | 0 | 52 | 26 | 105 |
2019 | Internal audit | 28 | 42 | 11 | 9 | 0 | 10 | 0 | 78 | 10 | 10 |
2019 | Evaluation | 17 | 0 | 29 | 0 | 38 | 0 | 16 | 20 | 46 | 11 |
2019 | Data sciences | 21 | 39 | 21 | 10 | 0 | 10 | 0 | 66 | 11 | 16 |
2019 | Policy | 18 | 18 | 25 | 24 | 5 | 10 | 2 | 40 | 32 | 60 |
2019 | Project management | 8 | 37 | 21 | 12 | 9 | 13 | 0 | 53 | 23 | 65 |
2019 | Other services to the public | 20 | 22 | 16 | 15 | 14 | 10 | 3 | 49 | 33 | 220 |
2019 | None of the above | 24 | 15 | 22 | 13 | 16 | 10 | 1 | 43 | 32 | 244 |
2018 | Client contact centre | 18 | 22 | 25 | 12 | 15 | 8 | 1 | 44 | 30 | 146 |
2018 | Health care practitioners | 16 | 20 | 20 | 11 | 21 | 10 | 1 | 41 | 37 | 142 |
2018 | Communications or public affairs | 9 | 26 | 13 | 20 | 24 | 7 | 0 | 38 | 48 | 42 |
2018 | Access to information and privacy | 34 | 26 | 16 | 13 | 8 | 3 | 0 | 62 | 22 | 26 |
2018 | Security | 26 | 26 | 32 | 8 | 9 | 0 | 0 | 51 | 17 | 11 |
2018 | Legal services | 31 | 22 | 17 | 7 | 12 | 6 | 5 | 60 | 21 | 57 |
2018 | Administration and operations | 15 | 22 | 22 | 14 | 15 | 10 | 1 | 42 | 33 | 376 |
2018 | Human resources | 29 | 25 | 14 | 18 | 8 | 6 | 1 | 57 | 28 | 72 |
2018 | Financial management | 15 | 27 | 19 | 12 | 19 | 6 | 2 | 45 | 34 | 50 |
2018 | Information management | 45 | 12 | 8 | 4 | 26 | 5 | 0 | 60 | 32 | 23 |
2018 | Information technology | 19 | 26 | 28 | 12 | 6 | 8 | 1 | 50 | 20 | 84 |
2018 | Evaluation | 18 | 16 | 26 | 8 | 16 | 16 | 0 | 41 | 28 | 12 |
2018 | Data sciences | 19 | 11 | 14 | 20 | 21 | 14 | 0 | 36 | 48 | 13 |
2018 | Policy | 11 | 22 | 20 | 22 | 11 | 11 | 2 | 38 | 39 | 44 |
2018 | Project management | 14 | 26 | 16 | 19 | 18 | 5 | 3 | 43 | 40 | 43 |
2018 | Other services to the public | 16 | 19 | 21 | 14 | 19 | 7 | 4 | 39 | 38 | 182 |
2018 | None of the above | 20 | 22 | 19 | 15 | 16 | 6 | 2 | 45 | 34 | 153 |
2017 | Client contact centre | 25 | 31 | 17 | 12 | 10 | 4 | 1 | 59 | 23 | 218 |
2017 | Health care practitioners | 20 | 23 | 19 | 16 | 12 | 8 | 1 | 48 | 31 | 165 |
2017 | Communications or public affairs | 19 | 24 | 12 | 24 | 11 | 4 | 5 | 48 | 39 | 63 |
2017 | Access to information and privacy | 37 | 20 | 13 | 12 | 3 | 12 | 3 | 67 | 18 | 30 |
2017 | Security | 9 | 28 | 16 | 9 | 20 | 9 | 9 | 45 | 35 | 10 |
2017 | Legal services | 27 | 24 | 15 | 2 | 15 | 15 | 2 | 61 | 21 | 45 |
2017 | Administration and operations | 15 | 24 | 15 | 19 | 16 | 10 | 1 | 44 | 40 | 485 |
2017 | Human resources | 20 | 21 | 18 | 16 | 13 | 5 | 6 | 47 | 33 | 91 |
2017 | Financial management | 19 | 25 | 17 | 18 | 14 | 7 | 0 | 47 | 35 | 63 |
2017 | Information management | 35 | 18 | 20 | 11 | 4 | 9 | 3 | 60 | 17 | 25 |
2017 | Information technology | 16 | 27 | 24 | 15 | 6 | 12 | 1 | 49 | 24 | 100 |
2017 | Evaluation | 13 | 0 | 13 | 22 | 16 | 36 | 0 | 21 | 58 | 14 |
2017 | Data sciences | 16 | 23 | 21 | 16 | 18 | 5 | 0 | 41 | 36 | 16 |
2017 | Policy | 22 | 21 | 27 | 14 | 5 | 11 | 1 | 48 | 22 | 67 |
2017 | Project management | 13 | 28 | 12 | 15 | 12 | 18 | 2 | 51 | 34 | 39 |
2017 | Other services to the public | 18 | 23 | 15 | 19 | 16 | 7 | 2 | 45 | 39 | 221 |
2017 | None of the above | 15 | 17 | 22 | 22 | 14 | 8 | 3 | 36 | 40 | 231 |
2014 | Client contact centre | 19 | 31 | 16 | 15 | 10 | 6 | 2 | 55 | 28 | 213 |
2014 | Health care practitioners | 22 | 27 | 11 | 12 | 14 | 11 | 3 | 57 | 30 | 116 |
2014 | Communications or public affairs | 4 | 12 | 7 | 54 | 8 | 2 | 12 | 18 | 73 | 61 |
2014 | Access to information and privacy | 43 | 20 | 6 | 5 | 5 | 19 | 2 | 80 | 13 | 35 |
2014 | Security | 0 | 29 | 0 | 7 | 30 | 18 | 15 | 44 | 56 | 13 |
2014 | Legal services | 34 | 17 | 14 | 10 | 8 | 7 | 10 | 61 | 22 | 53 |
2014 | Administration and operations | 13 | 23 | 19 | 19 | 17 | 6 | 2 | 40 | 39 | 392 |
2014 | Human resources | 21 | 28 | 18 | 14 | 15 | 4 | 1 | 51 | 30 | 95 |
2014 | Financial management | 14 | 19 | 22 | 17 | 15 | 4 | 9 | 37 | 37 | 72 |
2014 | Procurement | 26 | 12 | 24 | 12 | 14 | 12 | 0 | 43 | 29 | 10 |
2014 | Information management | 10 | 17 | 10 | 8 | 9 | 24 | 23 | 50 | 31 | 34 |
2014 | Information technology | 15 | 30 | 15 | 14 | 15 | 8 | 1 | 51 | 32 | 122 |
2014 | Internal audit | 36 | 9 | 17 | 9 | 21 | 9 | 0 | 49 | 32 | 11 |
2014 | Evaluation | 17 | 7 | 30 | 16 | 7 | 22 | 0 | 31 | 30 | 13 |
2014 | Other services to the public | 10 | 31 | 15 | 15 | 15 | 11 | 3 | 47 | 35 | 168 |
2014 | None of the above | 12 | 18 | 23 | 20 | 15 | 7 | 4 | 34 | 40 | 197 |
Physical environment and equipment
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 32 | 42 | 8 | 14 | 3 | 0 | 0 | 74 | 18 | 249 |
2019 | Health care practitioners | 32 | 44 | 4 | 14 | 7 | 0 | 0 | 76 | 21 | 198 |
2019 | Communications or public affairs | 38 | 52 | 8 | 2 | 0 | 0 | 0 | 91 | 2 | 63 |
2019 | Access to information and privacy | 66 | 34 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 29 |
2019 | Security | 39 | 61 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Legal services | 42 | 34 | 0 | 18 | 6 | 0 | 0 | 76 | 24 | 51 |
2019 | Administration and operations | 43 | 41 | 2 | 10 | 4 | 0 | 0 | 84 | 14 | 503 |
2019 | Human resources | 51 | 38 | 3 | 7 | 1 | 0 | 0 | 89 | 7 | 114 |
2019 | Financial management | 46 | 35 | 4 | 14 | 1 | 0 | 0 | 81 | 15 | 78 |
2019 | Procurement | 47 | 35 | 10 | 8 | 0 | 0 | 0 | 82 | 8 | 11 |
2019 | Information management | 54 | 38 | 5 | 3 | 0 | 0 | 0 | 92 | 3 | 34 |
2019 | Information technology | 52 | 42 | 2 | 2 | 2 | 0 | 0 | 94 | 4 | 105 |
2019 | Internal audit | 65 | 35 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2019 | Evaluation | 40 | 23 | 14 | 23 | 0 | 0 | 0 | 63 | 23 | 11 |
2019 | Data sciences | 47 | 38 | 6 | 9 | 0 | 0 | 0 | 85 | 9 | 15 |
2019 | Policy | 36 | 43 | 6 | 10 | 5 | 0 | 0 | 79 | 15 | 60 |
2019 | Project management | 46 | 42 | 2 | 9 | 1 | 0 | 0 | 88 | 11 | 65 |
2019 | Other services to the public | 33 | 39 | 2 | 20 | 6 | 0 | 0 | 72 | 26 | 220 |
2019 | None of the above | 36 | 39 | 5 | 14 | 6 | 0 | 0 | 75 | 20 | 244 |
2017 | Client contact centre | 28 | 51 | 5 | 13 | 3 | 0 | 0 | 79 | 16 | 219 |
2017 | Health care practitioners | 26 | 52 | 3 | 16 | 2 | 0 | 0 | 78 | 19 | 165 |
2017 | Communications or public affairs | 37 | 50 | 3 | 7 | 3 | 0 | 0 | 87 | 10 | 63 |
2017 | Access to information and privacy | 77 | 23 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 30 |
2017 | Security | 55 | 25 | 0 | 20 | 0 | 0 | 0 | 80 | 20 | 10 |
2017 | Legal services | 32 | 51 | 0 | 11 | 6 | 0 | 0 | 83 | 17 | 45 |
2017 | Administration and operations | 34 | 49 | 4 | 10 | 2 | 0 | 0 | 84 | 12 | 485 |
2017 | Human resources | 37 | 50 | 3 | 8 | 1 | 0 | 0 | 88 | 9 | 91 |
2017 | Financial management | 50 | 37 | 5 | 8 | 0 | 0 | 0 | 87 | 8 | 63 |
2017 | Information management | 64 | 25 | 7 | 3 | 0 | 0 | 0 | 90 | 3 | 25 |
2017 | Information technology | 38 | 43 | 6 | 12 | 1 | 0 | 0 | 81 | 13 | 100 |
2017 | Evaluation | 59 | 41 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 14 |
2017 | Data sciences | 22 | 55 | 12 | 5 | 6 | 0 | 0 | 77 | 12 | 16 |
2017 | Policy | 38 | 48 | 4 | 6 | 3 | 0 | 0 | 87 | 9 | 67 |
2017 | Project management | 43 | 49 | 0 | 5 | 2 | 0 | 0 | 93 | 7 | 39 |
2017 | Other services to the public | 29 | 49 | 4 | 11 | 7 | 0 | 0 | 78 | 19 | 221 |
2017 | None of the above | 31 | 44 | 7 | 14 | 4 | 0 | 0 | 75 | 18 | 232 |
2014 | Client contact centre | 31 | 38 | 6 | 17 | 7 | 0 | 0 | 69 | 24 | 213 |
2014 | Health care practitioners | 34 | 30 | 7 | 14 | 15 | 0 | 0 | 64 | 29 | 116 |
2014 | Communications or public affairs | 12 | 65 | 4 | 16 | 3 | 0 | 0 | 77 | 20 | 62 |
2014 | Access to information and privacy | 84 | 12 | 1 | 3 | 0 | 0 | 0 | 96 | 3 | 35 |
2014 | Security | 54 | 39 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 13 |
2014 | Legal services | 39 | 36 | 1 | 10 | 13 | 0 | 0 | 75 | 23 | 52 |
2014 | Administration and operations | 37 | 43 | 4 | 12 | 5 | 0 | 0 | 79 | 17 | 393 |
2014 | Human resources | 42 | 34 | 1 | 12 | 11 | 0 | 0 | 76 | 23 | 95 |
2014 | Financial management | 46 | 44 | 2 | 6 | 2 | 0 | 0 | 90 | 8 | 72 |
2014 | Procurement | 28 | 60 | 0 | 12 | 0 | 0 | 0 | 88 | 12 | 10 |
2014 | Information management | 44 | 40 | 6 | 8 | 2 | 0 | 0 | 84 | 10 | 34 |
2014 | Information technology | 41 | 43 | 7 | 6 | 3 | 0 | 0 | 84 | 9 | 122 |
2014 | Internal audit | 47 | 43 | 10 | 0 | 0 | 0 | 0 | 90 | 0 | 11 |
2014 | Evaluation | 23 | 61 | 0 | 16 | 0 | 0 | 0 | 84 | 16 | 13 |
2014 | Other services to the public | 28 | 43 | 7 | 14 | 8 | 0 | 0 | 72 | 22 | 169 |
2014 | None of the above | 27 | 51 | 4 | 16 | 2 | 0 | 0 | 77 | 18 | 196 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 42 | 32 | 8 | 13 | 5 | 0 | 0 | 74 | 18 | 250 |
2019 | Health care practitioners | 34 | 37 | 4 | 16 | 8 | 0 | 0 | 71 | 24 | 199 |
2019 | Communications or public affairs | 46 | 37 | 5 | 11 | 2 | 0 | 0 | 82 | 13 | 63 |
2019 | Access to information and privacy | 74 | 26 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 30 |
2019 | Security | 39 | 61 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Legal services | 53 | 27 | 6 | 8 | 6 | 0 | 0 | 80 | 14 | 51 |
2019 | Administration and operations | 48 | 29 | 7 | 11 | 6 | 0 | 0 | 77 | 16 | 505 |
2019 | Human resources | 60 | 29 | 3 | 6 | 2 | 0 | 0 | 89 | 7 | 115 |
2019 | Financial management | 48 | 40 | 5 | 6 | 1 | 0 | 0 | 88 | 7 | 78 |
2019 | Procurement | 59 | 32 | 9 | 0 | 0 | 0 | 0 | 91 | 0 | 10 |
2019 | Information management | 70 | 24 | 3 | 3 | 0 | 0 | 0 | 94 | 3 | 34 |
2019 | Information technology | 48 | 34 | 9 | 8 | 1 | 0 | 0 | 82 | 9 | 104 |
2019 | Internal audit | 67 | 25 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 11 |
2019 | Evaluation | 57 | 43 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2019 | Data sciences | 59 | 36 | 0 | 5 | 0 | 0 | 0 | 95 | 5 | 16 |
2019 | Policy | 44 | 42 | 0 | 14 | 0 | 0 | 0 | 86 | 14 | 60 |
2019 | Project management | 52 | 27 | 8 | 9 | 4 | 0 | 0 | 79 | 13 | 65 |
2019 | Other services to the public | 45 | 30 | 6 | 14 | 6 | 0 | 0 | 74 | 20 | 220 |
2019 | None of the above | 44 | 31 | 7 | 12 | 6 | 0 | 0 | 74 | 18 | 244 |
2017 | Client contact centre | 36 | 32 | 7 | 17 | 8 | 0 | 0 | 68 | 25 | 219 |
2017 | Health care practitioners | 28 | 30 | 10 | 17 | 16 | 0 | 0 | 58 | 32 | 165 |
2017 | Communications or public affairs | 48 | 37 | 3 | 6 | 6 | 0 | 0 | 85 | 12 | 63 |
2017 | Access to information and privacy | 71 | 29 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 30 |
2017 | Security | 46 | 45 | 9 | 0 | 0 | 0 | 0 | 91 | 0 | 10 |
2017 | Legal services | 40 | 38 | 4 | 9 | 9 | 0 | 0 | 78 | 18 | 45 |
2017 | Administration and operations | 43 | 33 | 4 | 11 | 8 | 0 | 0 | 76 | 20 | 484 |
2017 | Human resources | 50 | 35 | 1 | 11 | 3 | 0 | 0 | 85 | 14 | 91 |
2017 | Financial management | 50 | 44 | 2 | 3 | 2 | 0 | 0 | 94 | 5 | 63 |
2017 | Information management | 52 | 33 | 7 | 8 | 0 | 0 | 0 | 85 | 8 | 24 |
2017 | Information technology | 57 | 32 | 5 | 4 | 2 | 0 | 0 | 89 | 6 | 100 |
2017 | Evaluation | 56 | 22 | 0 | 22 | 0 | 0 | 0 | 78 | 22 | 14 |
2017 | Data sciences | 66 | 5 | 12 | 12 | 0 | 0 | 5 | 75 | 12 | 16 |
2017 | Policy | 50 | 31 | 6 | 6 | 7 | 0 | 0 | 81 | 13 | 67 |
2017 | Project management | 34 | 42 | 5 | 10 | 10 | 0 | 0 | 76 | 19 | 39 |
2017 | Other services to the public | 32 | 32 | 6 | 19 | 10 | 0 | 0 | 64 | 30 | 221 |
2017 | None of the above | 35 | 40 | 6 | 10 | 9 | 0 | 0 | 75 | 19 | 231 |
2014 | Client contact centre | 35 | 36 | 6 | 13 | 10 | 0 | 0 | 71 | 23 | 212 |
2014 | Health care practitioners | 39 | 21 | 8 | 13 | 11 | 9 | 0 | 65 | 26 | 116 |
2014 | Communications or public affairs | 30 | 16 | 2 | 49 | 4 | 0 | 0 | 46 | 52 | 62 |
2014 | Access to information and privacy | 81 | 14 | 3 | 3 | 0 | 0 | 0 | 95 | 3 | 35 |
2014 | Security | 45 | 48 | 0 | 0 | 7 | 0 | 0 | 93 | 7 | 13 |
2014 | Legal services | 37 | 33 | 7 | 12 | 10 | 1 | 0 | 71 | 22 | 53 |
2014 | Administration and operations | 48 | 31 | 5 | 10 | 5 | 0 | 0 | 79 | 15 | 393 |
2014 | Human resources | 46 | 44 | 2 | 5 | 4 | 0 | 0 | 89 | 9 | 95 |
2014 | Financial management | 42 | 36 | 8 | 9 | 4 | 0 | 0 | 78 | 14 | 72 |
2014 | Procurement | 28 | 60 | 0 | 12 | 0 | 0 | 0 | 88 | 12 | 10 |
2014 | Information management | 57 | 31 | 4 | 0 | 7 | 0 | 0 | 88 | 7 | 34 |
2014 | Information technology | 51 | 35 | 4 | 5 | 5 | 0 | 0 | 86 | 10 | 122 |
2014 | Internal audit | 64 | 36 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2014 | Evaluation | 45 | 38 | 0 | 16 | 0 | 0 | 0 | 84 | 16 | 13 |
2014 | Other services to the public | 36 | 30 | 11 | 14 | 9 | 0 | 0 | 66 | 23 | 168 |
2014 | None of the above | 38 | 35 | 6 | 12 | 10 | 0 | 0 | 73 | 21 | 195 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 40 | 35 | 9 | 10 | 5 | 0 | 0 | 76 | 15 | 248 |
2019 | Health care practitioners | 34 | 43 | 8 | 9 | 6 | 0 | 0 | 77 | 15 | 197 |
2019 | Communications or public affairs | 49 | 39 | 5 | 4 | 1 | 1 | 0 | 89 | 6 | 62 |
2019 | Access to information and privacy | 76 | 20 | 3 | 0 | 0 | 0 | 0 | 97 | 0 | 30 |
2019 | Security | 59 | 41 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Legal services | 55 | 25 | 4 | 12 | 2 | 2 | 0 | 82 | 14 | 51 |
2019 | Administration and operations | 42 | 37 | 9 | 7 | 3 | 0 | 0 | 80 | 11 | 500 |
2019 | Human resources | 61 | 32 | 4 | 2 | 2 | 0 | 0 | 92 | 4 | 112 |
2019 | Financial management | 53 | 34 | 6 | 7 | 0 | 0 | 0 | 87 | 7 | 78 |
2019 | Procurement | 40 | 49 | 11 | 0 | 0 | 0 | 0 | 89 | 0 | 10 |
2019 | Information management | 45 | 47 | 0 | 5 | 3 | 0 | 0 | 92 | 8 | 34 |
2019 | Information technology | 53 | 41 | 3 | 3 | 0 | 0 | 0 | 94 | 3 | 103 |
2019 | Internal audit | 75 | 25 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2019 | Evaluation | 64 | 7 | 23 | 0 | 0 | 6 | 0 | 76 | 0 | 11 |
2019 | Data sciences | 61 | 25 | 5 | 9 | 0 | 0 | 0 | 86 | 9 | 16 |
2019 | Policy | 46 | 40 | 6 | 6 | 2 | 0 | 0 | 86 | 8 | 60 |
2019 | Project management | 49 | 39 | 4 | 5 | 3 | 0 | 0 | 88 | 8 | 64 |
2019 | Other services to the public | 39 | 36 | 7 | 12 | 7 | 0 | 0 | 75 | 18 | 222 |
2019 | None of the above | 40 | 35 | 9 | 9 | 7 | 0 | 0 | 74 | 16 | 242 |
2017 | Client contact centre | 35 | 41 | 7 | 14 | 2 | 0 | 0 | 76 | 16 | 219 |
2017 | Health care practitioners | 37 | 42 | 7 | 11 | 3 | 0 | 0 | 79 | 14 | 164 |
2017 | Communications or public affairs | 60 | 28 | 7 | 4 | 0 | 0 | 0 | 88 | 4 | 63 |
2017 | Access to information and privacy | 81 | 16 | 0 | 3 | 0 | 0 | 0 | 97 | 3 | 30 |
2017 | Security | 46 | 25 | 18 | 10 | 0 | 0 | 0 | 71 | 10 | 10 |
2017 | Legal services | 41 | 39 | 2 | 13 | 4 | 0 | 0 | 80 | 17 | 45 |
2017 | Administration and operations | 46 | 34 | 8 | 8 | 4 | 0 | 0 | 80 | 13 | 481 |
2017 | Human resources | 44 | 44 | 7 | 2 | 2 | 0 | 0 | 89 | 4 | 91 |
2017 | Financial management | 52 | 42 | 3 | 3 | 0 | 0 | 0 | 94 | 3 | 63 |
2017 | Information management | 75 | 21 | 4 | 0 | 0 | 0 | 0 | 96 | 0 | 25 |
2017 | Information technology | 56 | 33 | 6 | 3 | 2 | 0 | 0 | 89 | 5 | 100 |
2017 | Evaluation | 63 | 21 | 16 | 0 | 0 | 0 | 0 | 84 | 0 | 14 |
2017 | Data sciences | 55 | 21 | 12 | 6 | 0 | 0 | 5 | 81 | 6 | 16 |
2017 | Policy | 53 | 34 | 6 | 3 | 3 | 0 | 1 | 88 | 6 | 67 |
2017 | Project management | 58 | 32 | 0 | 5 | 5 | 0 | 0 | 90 | 10 | 39 |
2017 | Other services to the public | 36 | 30 | 11 | 16 | 7 | 0 | 0 | 66 | 23 | 221 |
2017 | None of the above | 36 | 37 | 7 | 15 | 6 | 0 | 0 | 73 | 20 | 232 |
2014 | Client contact centre | 38 | 36 | 10 | 11 | 4 | 0 | 0 | 75 | 15 | 213 |
2014 | Health care practitioners | 49 | 24 | 4 | 13 | 10 | 0 | 1 | 73 | 22 | 116 |
2014 | Communications or public affairs | 29 | 60 | 7 | 3 | 1 | 0 | 0 | 89 | 4 | 62 |
2014 | Access to information and privacy | 75 | 22 | 1 | 1 | 0 | 0 | 0 | 97 | 1 | 35 |
2014 | Security | 71 | 22 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 13 |
2014 | Legal services | 33 | 48 | 2 | 11 | 6 | 0 | 0 | 81 | 17 | 53 |
2014 | Administration and operations | 39 | 37 | 8 | 12 | 3 | 1 | 0 | 77 | 15 | 392 |
2014 | Human resources | 47 | 33 | 8 | 2 | 9 | 0 | 0 | 81 | 12 | 95 |
2014 | Financial management | 38 | 45 | 8 | 7 | 3 | 0 | 0 | 82 | 10 | 72 |
2014 | Procurement | 38 | 38 | 12 | 0 | 12 | 0 | 0 | 76 | 12 | 10 |
2014 | Information management | 44 | 27 | 26 | 0 | 2 | 0 | 0 | 72 | 2 | 34 |
2014 | Information technology | 48 | 37 | 8 | 5 | 1 | 1 | 0 | 86 | 6 | 122 |
2014 | Internal audit | 74 | 26 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2014 | Evaluation | 54 | 29 | 0 | 17 | 0 | 0 | 0 | 83 | 17 | 13 |
2014 | Other services to the public | 36 | 34 | 7 | 15 | 6 | 0 | 0 | 71 | 22 | 169 |
2014 | None of the above | 37 | 41 | 7 | 7 | 7 | 0 | 0 | 78 | 14 | 196 |
Use of official languages
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 61 | 23 | 7 | 7 | 1 | 0 | 1 | 84 | 8 | 250 |
2019 | Health care practitioners | 75 | 10 | 8 | 6 | 1 | 0 | 1 | 85 | 7 | 198 |
2019 | Communications or public affairs | 72 | 16 | 0 | 3 | 2 | 0 | 7 | 95 | 5 | 63 |
2019 | Access to information and privacy | 82 | 8 | 0 | 10 | 0 | 0 | 0 | 90 | 10 | 30 |
2019 | Security | 90 | 0 | 0 | 10 | 0 | 0 | 0 | 90 | 10 | 10 |
2019 | Legal services | 64 | 28 | 2 | 4 | 2 | 0 | 0 | 92 | 6 | 51 |
2019 | Administration and operations | 78 | 12 | 5 | 4 | 1 | 0 | 1 | 91 | 5 | 503 |
2019 | Human resources | 65 | 23 | 2 | 7 | 3 | 0 | 0 | 88 | 10 | 115 |
2019 | Financial management | 66 | 17 | 8 | 5 | 4 | 0 | 0 | 83 | 9 | 78 |
2019 | Procurement | 83 | 17 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2019 | Information management | 81 | 11 | 3 | 3 | 0 | 0 | 3 | 94 | 3 | 34 |
2019 | Information technology | 77 | 17 | 3 | 2 | 1 | 0 | 0 | 94 | 3 | 105 |
2019 | Internal audit | 81 | 19 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2019 | Evaluation | 94 | 6 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2019 | Data sciences | 86 | 14 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 16 |
2019 | Policy | 86 | 11 | 2 | 0 | 2 | 0 | 0 | 97 | 2 | 60 |
2019 | Project management | 72 | 19 | 0 | 4 | 4 | 0 | 0 | 91 | 9 | 65 |
2019 | Other services to the public | 81 | 11 | 2 | 2 | 1 | 0 | 3 | 95 | 3 | 221 |
2019 | None of the above | 65 | 22 | 5 | 3 | 2 | 0 | 2 | 89 | 5 | 244 |
2017 | Client contact centre | 56 | 24 | 6 | 9 | 5 | 0 | 1 | 81 | 14 | 219 |
2017 | Health care practitioners | 73 | 15 | 2 | 8 | 1 | 0 | 1 | 89 | 9 | 165 |
2017 | Communications or public affairs | 76 | 18 | 1 | 3 | 2 | 0 | 0 | 94 | 4 | 63 |
2017 | Access to information and privacy | 87 | 10 | 0 | 3 | 0 | 0 | 0 | 97 | 3 | 30 |
2017 | Security | 62 | 38 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2017 | Legal services | 74 | 11 | 9 | 2 | 2 | 2 | 0 | 87 | 4 | 45 |
2017 | Administration and operations | 75 | 16 | 4 | 2 | 1 | 0 | 2 | 93 | 3 | 485 |
2017 | Human resources | 65 | 24 | 2 | 5 | 4 | 0 | 0 | 89 | 9 | 90 |
2017 | Financial management | 67 | 19 | 5 | 5 | 5 | 0 | 0 | 86 | 10 | 63 |
2017 | Information management | 87 | 9 | 0 | 0 | 0 | 0 | 3 | 100 | 0 | 25 |
2017 | Information technology | 74 | 20 | 2 | 2 | 0 | 0 | 2 | 96 | 2 | 100 |
2017 | Evaluation | 93 | 7 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 14 |
2017 | Data sciences | 82 | 6 | 6 | 0 | 0 | 0 | 5 | 94 | 0 | 16 |
2017 | Policy | 75 | 10 | 6 | 4 | 3 | 0 | 2 | 87 | 7 | 67 |
2017 | Project management | 75 | 10 | 5 | 5 | 2 | 0 | 2 | 87 | 8 | 39 |
2017 | Other services to the public | 79 | 11 | 3 | 1 | 3 | 0 | 2 | 92 | 5 | 220 |
2017 | None of the above | 68 | 20 | 5 | 4 | 2 | 0 | 1 | 89 | 6 | 232 |
2014 | Client contact centre | 57 | 23 | 5 | 10 | 4 | 0 | 2 | 81 | 14 | 212 |
2014 | Health care practitioners | 71 | 13 | 11 | 4 | 1 | 0 | 0 | 84 | 5 | 116 |
2014 | Communications or public affairs | 85 | 5 | 2 | 4 | 3 | 0 | 1 | 90 | 8 | 61 |
2014 | Access to information and privacy | 90 | 9 | 0 | 1 | 0 | 0 | 0 | 99 | 1 | 35 |
2014 | Security | 40 | 52 | 0 | 7 | 0 | 0 | 0 | 93 | 7 | 13 |
2014 | Legal services | 71 | 20 | 0 | 7 | 1 | 1 | 0 | 92 | 8 | 53 |
2014 | Administration and operations | 67 | 18 | 4 | 5 | 2 | 0 | 3 | 88 | 8 | 393 |
2014 | Human resources | 54 | 23 | 13 | 9 | 2 | 0 | 0 | 76 | 11 | 95 |
2014 | Financial management | 60 | 19 | 5 | 9 | 4 | 0 | 3 | 81 | 14 | 72 |
2014 | Procurement | 74 | 12 | 14 | 0 | 0 | 0 | 0 | 86 | 0 | 10 |
2014 | Information management | 59 | 21 | 2 | 16 | 0 | 0 | 2 | 82 | 16 | 34 |
2014 | Information technology | 69 | 21 | 4 | 2 | 2 | 0 | 1 | 91 | 5 | 122 |
2014 | Internal audit | 74 | 17 | 0 | 9 | 0 | 0 | 0 | 91 | 9 | 11 |
2014 | Evaluation | 77 | 23 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 13 |
2014 | Other services to the public | 68 | 25 | 4 | 2 | 0 | 0 | 1 | 93 | 3 | 169 |
2014 | None of the above | 72 | 17 | 3 | 5 | 2 | 0 | 0 | 89 | 7 | 195 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 72 | 14 | 7 | 4 | 2 | 0 | 1 | 87 | 6 | 248 |
2019 | Health care practitioners | 72 | 10 | 5 | 6 | 3 | 1 | 3 | 85 | 10 | 200 |
2019 | Communications or public affairs | 73 | 11 | 3 | 4 | 2 | 0 | 7 | 90 | 6 | 63 |
2019 | Access to information and privacy | 86 | 0 | 3 | 7 | 3 | 0 | 0 | 86 | 10 | 30 |
2019 | Security | 61 | 20 | 10 | 0 | 0 | 0 | 10 | 89 | 0 | 10 |
2019 | Legal services | 64 | 24 | 4 | 4 | 4 | 0 | 0 | 88 | 8 | 51 |
2019 | Administration and operations | 77 | 12 | 4 | 3 | 2 | 0 | 3 | 91 | 5 | 506 |
2019 | Human resources | 72 | 14 | 5 | 6 | 2 | 0 | 1 | 87 | 9 | 115 |
2019 | Financial management | 68 | 18 | 4 | 5 | 2 | 1 | 1 | 89 | 7 | 78 |
2019 | Procurement | 65 | 27 | 0 | 0 | 0 | 0 | 8 | 100 | 0 | 11 |
2019 | Information management | 81 | 0 | 11 | 3 | 0 | 3 | 3 | 86 | 3 | 34 |
2019 | Information technology | 77 | 12 | 4 | 2 | 3 | 0 | 2 | 91 | 5 | 105 |
2019 | Internal audit | 81 | 19 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Evaluation | 87 | 6 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 11 |
2019 | Data sciences | 95 | 0 | 5 | 0 | 0 | 0 | 0 | 95 | 0 | 16 |
2019 | Policy | 84 | 5 | 8 | 2 | 0 | 2 | 0 | 90 | 2 | 60 |
2019 | Project management | 70 | 12 | 13 | 4 | 1 | 0 | 0 | 82 | 6 | 65 |
2019 | Other services to the public | 83 | 9 | 2 | 1 | 2 | 0 | 3 | 95 | 3 | 219 |
2019 | None of the above | 68 | 12 | 6 | 4 | 4 | 1 | 4 | 85 | 8 | 243 |
2017 | Client contact centre | 70 | 17 | 4 | 6 | 2 | 0 | 1 | 88 | 8 | 219 |
2017 | Health care practitioners | 75 | 14 | 4 | 4 | 2 | 0 | 2 | 90 | 6 | 165 |
2017 | Communications or public affairs | 75 | 19 | 2 | 3 | 2 | 0 | 0 | 94 | 5 | 63 |
2017 | Access to information and privacy | 90 | 0 | 7 | 0 | 0 | 0 | 3 | 93 | 0 | 30 |
2017 | Security | 53 | 20 | 18 | 9 | 0 | 0 | 0 | 72 | 9 | 10 |
2017 | Legal services | 72 | 15 | 2 | 7 | 0 | 0 | 4 | 91 | 7 | 45 |
2017 | Administration and operations | 77 | 9 | 5 | 1 | 3 | 1 | 4 | 90 | 4 | 484 |
2017 | Human resources | 73 | 11 | 9 | 4 | 1 | 0 | 2 | 86 | 5 | 91 |
2017 | Financial management | 68 | 15 | 8 | 0 | 5 | 0 | 4 | 87 | 5 | 63 |
2017 | Information management | 89 | 7 | 0 | 0 | 0 | 0 | 3 | 100 | 0 | 25 |
2017 | Information technology | 74 | 14 | 6 | 2 | 2 | 0 | 2 | 90 | 4 | 100 |
2017 | Evaluation | 85 | 7 | 0 | 0 | 0 | 0 | 8 | 100 | 0 | 14 |
2017 | Data sciences | 82 | 6 | 6 | 0 | 0 | 0 | 5 | 94 | 0 | 16 |
2017 | Policy | 84 | 7 | 3 | 3 | 1 | 0 | 1 | 93 | 4 | 67 |
2017 | Project management | 69 | 24 | 0 | 5 | 0 | 0 | 2 | 95 | 5 | 39 |
2017 | Other services to the public | 83 | 4 | 5 | 3 | 1 | 0 | 4 | 91 | 4 | 220 |
2017 | None of the above | 72 | 13 | 4 | 3 | 3 | 0 | 5 | 90 | 6 | 231 |
2014 | Client contact centre | 72 | 16 | 5 | 2 | 2 | 1 | 3 | 91 | 4 | 213 |
2014 | Health care practitioners | 82 | 10 | 4 | 0 | 3 | 0 | 1 | 93 | 3 | 116 |
2014 | Communications or public affairs | 42 | 47 | 3 | 3 | 3 | 0 | 2 | 90 | 7 | 62 |
2014 | Access to information and privacy | 91 | 3 | 1 | 2 | 3 | 0 | 0 | 94 | 4 | 35 |
2014 | Security | 70 | 16 | 7 | 7 | 0 | 0 | 0 | 85 | 7 | 13 |
2014 | Legal services | 78 | 13 | 4 | 0 | 3 | 0 | 1 | 93 | 3 | 53 |
2014 | Administration and operations | 70 | 11 | 6 | 3 | 4 | 0 | 6 | 86 | 7 | 393 |
2014 | Human resources | 66 | 21 | 4 | 7 | 2 | 0 | 0 | 87 | 9 | 95 |
2014 | Financial management | 70 | 7 | 2 | 4 | 10 | 2 | 5 | 82 | 15 | 72 |
2014 | Procurement | 62 | 38 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2014 | Information management | 73 | 6 | 2 | 12 | 0 | 0 | 6 | 85 | 13 | 34 |
2014 | Information technology | 70 | 14 | 6 | 4 | 2 | 0 | 4 | 87 | 6 | 122 |
2014 | Internal audit | 91 | 9 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2014 | Evaluation | 77 | 15 | 0 | 9 | 0 | 0 | 0 | 91 | 9 | 13 |
2014 | Other services to the public | 72 | 14 | 4 | 6 | 1 | 0 | 2 | 89 | 7 | 169 |
2014 | None of the above | 75 | 12 | 7 | 3 | 1 | 1 | 2 | 89 | 4 | 197 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 82 | 11 | 3 | 2 | 0 | 0 | 2 | 95 | 2 | 245 |
2019 | Health care practitioners | 81 | 9 | 3 | 1 | 2 | 0 | 3 | 93 | 4 | 196 |
2019 | Communications or public affairs | 80 | 6 | 3 | 0 | 0 | 0 | 11 | 97 | 0 | 63 |
2019 | Access to information and privacy | 90 | 0 | 0 | 10 | 0 | 0 | 0 | 90 | 10 | 30 |
2019 | Security | 59 | 32 | 10 | 0 | 0 | 0 | 0 | 90 | 0 | 10 |
2019 | Legal services | 84 | 8 | 6 | 2 | 0 | 0 | 0 | 92 | 2 | 51 |
2019 | Administration and operations | 84 | 8 | 3 | 2 | 1 | 0 | 3 | 94 | 3 | 499 |
2019 | Human resources | 83 | 9 | 3 | 1 | 1 | 0 | 3 | 96 | 2 | 115 |
2019 | Financial management | 79 | 10 | 6 | 0 | 5 | 0 | 0 | 89 | 5 | 78 |
2019 | Procurement | 73 | 18 | 0 | 0 | 0 | 0 | 8 | 100 | 0 | 11 |
2019 | Information management | 76 | 11 | 3 | 5 | 0 | 0 | 6 | 92 | 6 | 34 |
2019 | Information technology | 85 | 9 | 3 | 0 | 1 | 0 | 2 | 96 | 1 | 104 |
2019 | Internal audit | 90 | 10 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Evaluation | 93 | 0 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 11 |
2019 | Data sciences | 94 | 0 | 6 | 0 | 0 | 0 | 0 | 94 | 0 | 15 |
2019 | Policy | 84 | 10 | 3 | 0 | 0 | 2 | 2 | 97 | 0 | 60 |
2019 | Project management | 83 | 7 | 3 | 3 | 1 | 0 | 1 | 92 | 4 | 64 |
2019 | Other services to the public | 86 | 4 | 4 | 0 | 2 | 0 | 4 | 94 | 2 | 221 |
2019 | None of the above | 81 | 8 | 2 | 3 | 1 | 0 | 3 | 93 | 5 | 244 |
2017 | Client contact centre | 80 | 14 | 3 | 1 | 1 | 0 | 1 | 95 | 2 | 219 |
2017 | Health care practitioners | 79 | 13 | 4 | 2 | 1 | 0 | 1 | 93 | 3 | 165 |
2017 | Communications or public affairs | 83 | 10 | 3 | 3 | 2 | 0 | 0 | 93 | 4 | 63 |
2017 | Access to information and privacy | 87 | 7 | 0 | 0 | 3 | 0 | 3 | 97 | 3 | 30 |
2017 | Security | 82 | 18 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2017 | Legal services | 85 | 9 | 2 | 2 | 0 | 0 | 2 | 96 | 2 | 45 |
2017 | Administration and operations | 83 | 8 | 4 | 1 | 2 | 0 | 3 | 94 | 2 | 486 |
2017 | Human resources | 85 | 6 | 5 | 1 | 2 | 0 | 1 | 92 | 3 | 90 |
2017 | Financial management | 83 | 10 | 3 | 0 | 3 | 0 | 2 | 94 | 3 | 63 |
2017 | Information management | 93 | 0 | 0 | 0 | 3 | 0 | 3 | 96 | 4 | 25 |
2017 | Information technology | 87 | 6 | 3 | 1 | 1 | 0 | 2 | 95 | 2 | 100 |
2017 | Evaluation | 78 | 7 | 0 | 0 | 0 | 0 | 15 | 100 | 0 | 14 |
2017 | Data sciences | 88 | 6 | 0 | 0 | 0 | 0 | 5 | 100 | 0 | 16 |
2017 | Policy | 87 | 2 | 6 | 3 | 1 | 0 | 2 | 90 | 4 | 66 |
2017 | Project management | 80 | 12 | 5 | 0 | 0 | 0 | 2 | 95 | 0 | 39 |
2017 | Other services to the public | 87 | 5 | 3 | 2 | 1 | 0 | 2 | 94 | 3 | 220 |
2017 | None of the above | 81 | 7 | 5 | 0 | 3 | 0 | 4 | 92 | 3 | 232 |
2014 | Client contact centre | 82 | 8 | 3 | 2 | 2 | 0 | 4 | 94 | 4 | 213 |
2014 | Health care practitioners | 78 | 13 | 5 | 0 | 3 | 0 | 1 | 92 | 3 | 115 |
2014 | Communications or public affairs | 85 | 7 | 2 | 3 | 3 | 0 | 1 | 92 | 5 | 62 |
2014 | Access to information and privacy | 90 | 6 | 1 | 2 | 1 | 0 | 0 | 96 | 3 | 35 |
2014 | Security | 77 | 7 | 7 | 0 | 0 | 0 | 9 | 92 | 0 | 13 |
2014 | Legal services | 88 | 8 | 1 | 1 | 0 | 0 | 1 | 97 | 1 | 53 |
2014 | Administration and operations | 82 | 6 | 3 | 1 | 3 | 0 | 4 | 92 | 5 | 393 |
2014 | Human resources | 83 | 10 | 3 | 2 | 2 | 0 | 0 | 93 | 4 | 95 |
2014 | Financial management | 72 | 8 | 1 | 2 | 11 | 2 | 4 | 84 | 14 | 72 |
2014 | Procurement | 76 | 12 | 12 | 0 | 0 | 0 | 0 | 88 | 0 | 10 |
2014 | Information management | 80 | 2 | 0 | 12 | 0 | 3 | 4 | 87 | 13 | 34 |
2014 | Information technology | 74 | 17 | 4 | 2 | 0 | 0 | 3 | 94 | 2 | 122 |
2014 | Internal audit | 74 | 26 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2014 | Evaluation | 85 | 7 | 0 | 0 | 0 | 7 | 0 | 100 | 0 | 13 |
2014 | Other services to the public | 82 | 6 | 3 | 2 | 1 | 0 | 5 | 93 | 4 | 167 |
2014 | None of the above | 84 | 9 | 4 | 2 | 0 | 0 | 1 | 95 | 2 | 197 |
Survey year | Demographic | Always/almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 58 | 17 | 8 | 3 | 5 | 8 | 1 | 83 | 9 | 250 |
2019 | Health care practitioners | 53 | 19 | 11 | 2 | 2 | 11 | 2 | 82 | 5 | 196 |
2019 | Communications or public affairs | 46 | 24 | 17 | 5 | 0 | 8 | 0 | 77 | 5 | 63 |
2019 | Access to information and privacy | 46 | 21 | 27 | 0 | 0 | 4 | 3 | 71 | 0 | 30 |
2019 | Security | 29 | 61 | 0 | 0 | 0 | 10 | 0 | 100 | 0 | 10 |
2019 | Legal services | 59 | 20 | 12 | 2 | 4 | 4 | 0 | 82 | 6 | 51 |
2019 | Administration and operations | 49 | 23 | 11 | 4 | 2 | 9 | 2 | 80 | 7 | 503 |
2019 | Human resources | 48 | 20 | 20 | 4 | 1 | 6 | 1 | 73 | 6 | 115 |
2019 | Financial management | 42 | 25 | 16 | 5 | 2 | 9 | 1 | 74 | 8 | 77 |
2019 | Procurement | 39 | 35 | 26 | 0 | 0 | 0 | 0 | 74 | 0 | 12 |
2019 | Information management | 37 | 25 | 18 | 5 | 0 | 12 | 3 | 73 | 6 | 33 |
2019 | Information technology | 30 | 32 | 12 | 6 | 3 | 16 | 2 | 75 | 10 | 105 |
2019 | Internal audit | 69 | 31 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2019 | Evaluation | 37 | 40 | 0 | 0 | 23 | 0 | 0 | 77 | 23 | 11 |
2019 | Data sciences | 38 | 37 | 5 | 5 | 0 | 14 | 0 | 87 | 6 | 16 |
2019 | Policy | 63 | 13 | 13 | 5 | 0 | 6 | 0 | 81 | 5 | 60 |
2019 | Project management | 47 | 30 | 14 | 3 | 1 | 3 | 2 | 80 | 5 | 65 |
2019 | Other services to the public | 45 | 20 | 11 | 5 | 4 | 12 | 2 | 76 | 11 | 221 |
2019 | None of the above | 43 | 23 | 12 | 5 | 4 | 10 | 2 | 76 | 10 | 244 |
Collective agreements and terms and conditions of employment
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 28 | 44 | 12 | 10 | 5 | 0 | 1 | 73 | 15 | 249 |
2019 | Health care practitioners | 28 | 52 | 10 | 5 | 1 | 0 | 3 | 83 | 6 | 200 |
2019 | Communications or public affairs | 25 | 49 | 7 | 7 | 9 | 0 | 2 | 75 | 17 | 63 |
2019 | Access to information and privacy | 44 | 52 | 0 | 0 | 0 | 0 | 4 | 100 | 0 | 30 |
2019 | Security | 29 | 71 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Legal services | 49 | 34 | 6 | 6 | 2 | 0 | 3 | 86 | 8 | 51 |
2019 | Administration and operations | 35 | 47 | 7 | 6 | 3 | 1 | 1 | 84 | 9 | 503 |
2019 | Human resources | 48 | 35 | 5 | 5 | 2 | 0 | 5 | 88 | 7 | 115 |
2019 | Financial management | 41 | 46 | 4 | 6 | 0 | 1 | 1 | 90 | 6 | 78 |
2019 | Procurement | 34 | 59 | 0 | 8 | 0 | 0 | 0 | 92 | 8 | 12 |
2019 | Information management | 38 | 48 | 6 | 0 | 0 | 0 | 8 | 94 | 0 | 33 |
2019 | Information technology | 36 | 51 | 8 | 3 | 2 | 0 | 0 | 87 | 5 | 105 |
2019 | Internal audit | 37 | 43 | 9 | 0 | 0 | 0 | 11 | 89 | 0 | 11 |
2019 | Evaluation | 33 | 39 | 0 | 0 | 23 | 0 | 6 | 76 | 24 | 11 |
2019 | Data sciences | 36 | 35 | 9 | 0 | 5 | 0 | 14 | 83 | 6 | 16 |
2019 | Policy | 38 | 52 | 5 | 3 | 0 | 2 | 0 | 92 | 3 | 59 |
2019 | Project management | 29 | 60 | 4 | 3 | 0 | 5 | 0 | 92 | 3 | 65 |
2019 | Other services to the public | 43 | 42 | 10 | 4 | 0 | 0 | 1 | 86 | 5 | 222 |
2019 | None of the above | 30 | 48 | 7 | 9 | 3 | 0 | 2 | 80 | 12 | 241 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 55 | 24 | 9 | 2 | 2 | 6 | 1 | 86 | 4 | 249 |
2019 | Health care practitioners | 54 | 31 | 6 | 2 | 2 | 2 | 3 | 90 | 4 | 199 |
2019 | Communications or public affairs | 41 | 25 | 19 | 2 | 0 | 8 | 5 | 76 | 2 | 63 |
2019 | Access to information and privacy | 70 | 19 | 3 | 0 | 4 | 0 | 4 | 93 | 4 | 30 |
2019 | Security | 59 | 41 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Legal services | 61 | 20 | 8 | 2 | 4 | 2 | 3 | 85 | 6 | 51 |
2019 | Administration and operations | 53 | 26 | 10 | 2 | 2 | 6 | 1 | 86 | 4 | 505 |
2019 | Human resources | 64 | 26 | 2 | 1 | 0 | 3 | 6 | 97 | 1 | 113 |
2019 | Financial management | 51 | 32 | 5 | 6 | 0 | 5 | 1 | 88 | 7 | 78 |
2019 | Procurement | 68 | 24 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 12 |
2019 | Information management | 61 | 20 | 3 | 5 | 0 | 3 | 8 | 91 | 6 | 33 |
2019 | Information technology | 61 | 32 | 4 | 0 | 0 | 3 | 0 | 96 | 0 | 105 |
2019 | Internal audit | 69 | 19 | 0 | 0 | 0 | 0 | 12 | 100 | 0 | 10 |
2019 | Evaluation | 50 | 14 | 7 | 0 | 0 | 28 | 0 | 90 | 0 | 11 |
2019 | Data sciences | 67 | 10 | 5 | 0 | 0 | 5 | 14 | 94 | 0 | 16 |
2019 | Policy | 53 | 24 | 13 | 3 | 0 | 6 | 0 | 82 | 4 | 60 |
2019 | Project management | 50 | 35 | 7 | 0 | 1 | 6 | 0 | 91 | 2 | 65 |
2019 | Other services to the public | 58 | 27 | 9 | 2 | 2 | 2 | 1 | 88 | 3 | 222 |
2019 | None of the above | 54 | 24 | 11 | 3 | 2 | 6 | 2 | 84 | 5 | 243 |
Harassment
Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 13 | 87 | 250 |
2019 | Health care practitioners | 13 | 87 | 200 |
2019 | Communications or public affairs | 16 | 84 | 63 |
2019 | Security | 0 | 100 | 10 |
2019 | Legal services | 18 | 82 | 50 |
2019 | Administration and operations | 15 | 85 | 503 |
2019 | Human resources | 13 | 87 | 115 |
2019 | Financial management | 14 | 86 | 78 |
2019 | Information management | 28 | 72 | 34 |
2019 | Information technology | 5 | 95 | 105 |
2019 | Internal audit | 0 | 100 | 11 |
2019 | Policy | 8 | 92 | 60 |
2019 | Project management | 7 | 93 | 65 |
2019 | Other services to the public | 17 | 83 | 221 |
2019 | None of the above | 13 | 87 | 242 |
2018 | Client contact centre | 13 | 87 | 148 |
2018 | Health care practitioners | 20 | 80 | 142 |
2018 | Communications or public affairs | 21 | 79 | 42 |
2018 | Legal services | 18 | 82 | 59 |
2018 | Administration and operations | 16 | 84 | 379 |
2018 | Human resources | 14 | 86 | 72 |
2018 | Financial management | 22 | 78 | 50 |
2018 | Information technology | 6 | 94 | 84 |
2018 | Policy | 14 | 86 | 44 |
2018 | Project management | 13 | 87 | 44 |
2018 | Other services to the public | 21 | 79 | 181 |
2018 | None of the above | 20 | 80 | 152 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 55 | 45 | 31 |
2019 | Health care practitioners | 28 | 72 | 27 |
2019 | Administration and operations | 57 | 43 | 78 |
2019 | Human resources | 31 | 69 | 16 |
2019 | Other services to the public | 57 | 43 | 38 |
2019 | None of the above | 47 | 53 | 31 |
2018 | Client contact centre | 52 | 48 | 20 |
2018 | Health care practitioners | 56 | 44 | 28 |
2018 | Administration and operations | 58 | 42 | 59 |
2018 | Other services to the public | 59 | 41 | 38 |
2018 | None of the above | 64 | 36 | 30 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 43 | 57 | 31 |
2019 | Health care practitioners | 66 | 34 | 27 |
2019 | Administration and operations | 64 | 36 | 78 |
2019 | Financial management | 40 | 60 | 12 |
2019 | Other services to the public | 59 | 41 | 38 |
2019 | None of the above | 75 | 25 | 31 |
2018 | Client contact centre | 61 | 39 | 20 |
2018 | Health care practitioners | 46 | 54 | 28 |
2018 | Legal services | 54 | 46 | 11 |
2018 | Administration and operations | 56 | 44 | 59 |
2018 | Other services to the public | 49 | 51 | 38 |
2018 | None of the above | 46 | 54 | 30 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Health care practitioners | 0 | 100 | 27 |
2019 | Financial management | 0 | 100 | 12 |
2018 | Administration and operations | 10 | 90 | 59 |
2018 | Human resources | 0 | 100 | 11 |
2018 | Financial management | 0 | 100 | 11 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Communications or public affairs | 0 | 100 | 11 |
2019 | Administration and operations | 0 | 100 | 78 |
2019 | Human resources | 0 | 100 | 16 |
2019 | Financial management | 0 | 100 | 12 |
2018 | Client contact centre | 0 | 100 | 20 |
2018 | Legal services | 0 | 100 | 11 |
2018 | Administration and operations | 0 | 100 | 59 |
2018 | Human resources | 0 | 100 | 11 |
2018 | Financial management | 0 | 100 | 11 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 0 | 100 | 31 |
2019 | Communications or public affairs | 0 | 100 | 11 |
2019 | Human resources | 0 | 100 | 16 |
2019 | Financial management | 0 | 100 | 12 |
2019 | None of the above | 0 | 100 | 31 |
2018 | Client contact centre | 0 | 100 | 20 |
2018 | Health care practitioners | 0 | 100 | 28 |
2018 | Financial management | 0 | 100 | 11 |
2018 | None of the above | 0 | 100 | 30 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 18 | 82 | 31 |
2019 | Administration and operations | 10 | 90 | 78 |
2019 | Human resources | 0 | 100 | 16 |
2019 | Financial management | 0 | 100 | 12 |
2019 | Other services to the public | 20 | 80 | 38 |
2018 | Client contact centre | 39 | 61 | 20 |
2018 | Administration and operations | 10 | 90 | 59 |
2018 | Human resources | 0 | 100 | 11 |
2018 | Financial management | 0 | 100 | 11 |
2018 | Other services to the public | 26 | 74 | 38 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Health care practitioners | 0 | 100 | 27 |
2019 | Communications or public affairs | 0 | 100 | 11 |
2019 | Financial management | 0 | 100 | 12 |
2018 | Health care practitioners | 0 | 100 | 28 |
2018 | Legal services | 0 | 100 | 11 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 49 | 51 | 31 |
2019 | Health care practitioners | 39 | 61 | 26 |
2019 | Administration and operations | 50 | 50 | 78 |
2019 | Financial management | 49 | 51 | 12 |
2019 | Other services to the public | 39 | 61 | 38 |
2019 | None of the above | 37 | 63 | 31 |
2018 | Client contact centre | 47 | 53 | 20 |
2018 | Health care practitioners | 34 | 66 | 28 |
2018 | Administration and operations | 45 | 55 | 59 |
2018 | Human resources | 46 | 54 | 11 |
2018 | Other services to the public | 29 | 71 | 38 |
2018 | None of the above | 33 | 67 | 30 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 44 | 56 | 31 |
2019 | Health care practitioners | 62 | 38 | 26 |
2019 | Communications or public affairs | 57 | 43 | 11 |
2019 | Administration and operations | 45 | 55 | 78 |
2019 | Human resources | 31 | 69 | 16 |
2019 | Other services to the public | 42 | 58 | 38 |
2019 | None of the above | 53 | 47 | 31 |
2018 | Client contact centre | 34 | 66 | 20 |
2018 | Health care practitioners | 52 | 48 | 28 |
2018 | Legal services | 46 | 54 | 11 |
2018 | Administration and operations | 37 | 63 | 59 |
2018 | Other services to the public | 31 | 69 | 38 |
2018 | None of the above | 49 | 51 | 30 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 49 | 51 | 31 |
2019 | Health care practitioners | 37 | 63 | 26 |
2019 | Communications or public affairs | 44 | 56 | 11 |
2019 | Administration and operations | 53 | 47 | 78 |
2019 | Human resources | 45 | 55 | 16 |
2019 | Financial management | 58 | 42 | 12 |
2019 | Other services to the public | 55 | 45 | 38 |
2019 | None of the above | 59 | 41 | 31 |
2018 | Client contact centre | 42 | 58 | 20 |
2018 | Health care practitioners | 44 | 56 | 28 |
2018 | Administration and operations | 50 | 50 | 59 |
2018 | Financial management | 44 | 56 | 11 |
2018 | Other services to the public | 40 | 60 | 38 |
2018 | None of the above | 54 | 46 | 30 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 43 | 57 | 31 |
2019 | Health care practitioners | 43 | 57 | 26 |
2019 | Communications or public affairs | 54 | 46 | 11 |
2019 | Administration and operations | 53 | 47 | 78 |
2019 | Human resources | 36 | 64 | 16 |
2019 | Financial management | 52 | 48 | 12 |
2019 | Other services to the public | 65 | 35 | 38 |
2019 | None of the above | 52 | 48 | 31 |
2018 | Client contact centre | 37 | 63 | 20 |
2018 | Health care practitioners | 44 | 56 | 28 |
2018 | Administration and operations | 50 | 50 | 59 |
2018 | Other services to the public | 34 | 66 | 38 |
2018 | None of the above | 41 | 59 | 30 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 28 | 72 | 31 |
2019 | Health care practitioners | 43 | 57 | 26 |
2019 | Communications or public affairs | 48 | 52 | 11 |
2019 | Administration and operations | 32 | 68 | 78 |
2019 | Human resources | 43 | 57 | 16 |
2019 | Other services to the public | 30 | 70 | 38 |
2019 | None of the above | 45 | 55 | 31 |
2018 | Health care practitioners | 31 | 69 | 28 |
2018 | Legal services | 55 | 45 | 11 |
2018 | Administration and operations | 40 | 60 | 59 |
2018 | Other services to the public | 24 | 76 | 38 |
2018 | None of the above | 41 | 59 | 30 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 43 | 57 | 31 |
2019 | Health care practitioners | 44 | 56 | 26 |
2019 | Communications or public affairs | 44 | 56 | 11 |
2019 | Administration and operations | 49 | 51 | 78 |
2019 | Human resources | 30 | 70 | 16 |
2019 | Financial management | 49 | 51 | 12 |
2019 | Other services to the public | 66 | 34 | 38 |
2019 | None of the above | 63 | 37 | 31 |
2018 | Client contact centre | 56 | 44 | 20 |
2018 | Health care practitioners | 49 | 51 | 28 |
2018 | Administration and operations | 45 | 55 | 59 |
2018 | Human resources | 51 | 49 | 11 |
2018 | Financial management | 46 | 54 | 11 |
2018 | Other services to the public | 66 | 34 | 38 |
2018 | None of the above | 60 | 40 | 30 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 36 | 64 | 31 |
2019 | Health care practitioners | 42 | 58 | 26 |
2019 | Communications or public affairs | 44 | 56 | 11 |
2019 | Administration and operations | 35 | 65 | 78 |
2019 | Other services to the public | 40 | 60 | 38 |
2019 | None of the above | 45 | 55 | 31 |
2018 | Health care practitioners | 26 | 74 | 28 |
2018 | Administration and operations | 24 | 76 | 59 |
2018 | Financial management | 54 | 46 | 11 |
2018 | Other services to the public | 32 | 68 | 38 |
2018 | None of the above | 31 | 69 | 30 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 0 | 100 | 31 |
2019 | Health care practitioners | 0 | 100 | 26 |
2019 | Communications or public affairs | 0 | 100 | 11 |
2019 | Human resources | 0 | 100 | 16 |
2019 | Financial management | 0 | 100 | 12 |
2019 | Other services to the public | 0 | 100 | 38 |
2019 | None of the above | 0 | 100 | 31 |
2018 | Client contact centre | 0 | 100 | 20 |
2018 | Health care practitioners | 0 | 100 | 28 |
2018 | Legal services | 0 | 100 | 11 |
2018 | Human resources | 0 | 100 | 11 |
2018 | Financial management | 0 | 100 | 11 |
2018 | Other services to the public | 0 | 100 | 38 |
2018 | None of the above | 0 | 100 | 30 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Administration and operations | 8 | 92 | 78 |
2019 | Human resources | 0 | 100 | 16 |
2019 | Financial management | 0 | 100 | 12 |
2018 | Human resources | 0 | 100 | 11 |
2018 | Financial management | 0 | 100 | 11 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 15 | 85 | 31 |
2019 | Health care practitioners | 27 | 73 | 26 |
2019 | Administration and operations | 12 | 88 | 78 |
2019 | Human resources | 0 | 100 | 16 |
2019 | Financial management | 0 | 100 | 12 |
2019 | Other services to the public | 17 | 83 | 38 |
2019 | None of the above | 15 | 85 | 31 |
2018 | Client contact centre | 37 | 63 | 20 |
2018 | Administration and operations | 11 | 89 | 59 |
2018 | Human resources | 0 | 100 | 11 |
2018 | Financial management | 0 | 100 | 11 |
2018 | Other services to the public | 24 | 76 | 38 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 45 | 55 | 31 |
2019 | Health care practitioners | 44 | 56 | 26 |
2019 | Communications or public affairs | 54 | 46 | 11 |
2019 | Administration and operations | 54 | 46 | 78 |
2019 | Human resources | 51 | 49 | 16 |
2019 | Other services to the public | 65 | 35 | 38 |
2019 | None of the above | 61 | 39 | 31 |
2018 | Client contact centre | 35 | 65 | 20 |
2018 | Health care practitioners | 46 | 54 | 28 |
2018 | Administration and operations | 49 | 51 | 59 |
2018 | Other services to the public | 48 | 52 | 38 |
2018 | None of the above | 39 | 61 | 30 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 33 | 67 | 31 |
2019 | Health care practitioners | 28 | 72 | 26 |
2019 | Administration and operations | 25 | 75 | 78 |
2019 | Other services to the public | 32 | 68 | 38 |
2019 | None of the above | 29 | 71 | 31 |
2018 | Client contact centre | 30 | 70 | 20 |
2018 | Administration and operations | 18 | 82 | 59 |
2018 | Other services to the public | 21 | 79 | 38 |
2018 | None of the above | 17 | 83 | 30 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 21 | 79 | 31 |
2019 | Communications or public affairs | 0 | 100 | 11 |
2019 | Administration and operations | 19 | 81 | 78 |
2019 | Other services to the public | 22 | 78 | 38 |
2019 | None of the above | 20 | 80 | 31 |
2018 | Administration and operations | 15 | 85 | 59 |
2018 | Other services to the public | 18 | 82 | 38 |
2018 | None of the above | 24 | 76 | 30 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 64 | 36 | 31 |
2019 | Health care practitioners | 62 | 38 | 26 |
2019 | Administration and operations | 54 | 46 | 78 |
2019 | Human resources | 43 | 57 | 16 |
2019 | Financial management | 58 | 42 | 12 |
2019 | Other services to the public | 65 | 35 | 38 |
2019 | None of the above | 46 | 54 | 31 |
2018 | Client contact centre | 52 | 48 | 20 |
2018 | Health care practitioners | 62 | 38 | 28 |
2018 | Legal services | 54 | 46 | 11 |
2018 | Administration and operations | 53 | 47 | 58 |
2018 | Human resources | 57 | 43 | 11 |
2018 | Other services to the public | 53 | 47 | 38 |
2018 | None of the above | 44 | 56 | 30 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 32 | 68 | 31 |
2019 | Health care practitioners | 34 | 66 | 26 |
2019 | Communications or public affairs | 55 | 45 | 11 |
2019 | Administration and operations | 27 | 73 | 78 |
2019 | Other services to the public | 42 | 58 | 38 |
2019 | None of the above | 32 | 68 | 31 |
2018 | Client contact centre | 42 | 58 | 20 |
2018 | Health care practitioners | 18 | 82 | 28 |
2018 | Administration and operations | 29 | 71 | 58 |
2018 | Other services to the public | 28 | 72 | 38 |
2018 | None of the above | 22 | 78 | 30 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Financial management | 0 | 100 | 12 |
2019 | None of the above | 15 | 85 | 31 |
2018 | Client contact centre | 0 | 100 | 20 |
2018 | Human resources | 0 | 100 | 11 |
2018 | Financial management | 0 | 100 | 11 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 24 | 76 | 31 |
2019 | Health care practitioners | 35 | 65 | 26 |
2019 | Administration and operations | 33 | 67 | 78 |
2019 | Other services to the public | 35 | 65 | 38 |
2019 | None of the above | 31 | 69 | 31 |
2018 | Health care practitioners | 28 | 72 | 28 |
2018 | Administration and operations | 29 | 71 | 58 |
2018 | Human resources | 0 | 100 | 11 |
2018 | Financial management | 0 | 100 | 11 |
2018 | Other services to the public | 21 | 79 | 38 |
2018 | None of the above | 23 | 77 | 30 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 18 | 82 | 31 |
2019 | Health care practitioners | 18 | 82 | 26 |
2019 | Administration and operations | 8 | 92 | 78 |
2019 | Financial management | 0 | 100 | 12 |
2019 | Other services to the public | 11 | 89 | 38 |
2018 | Human resources | 0 | 100 | 11 |
2018 | Financial management | 0 | 100 | 11 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 15 | 85 | 31 |
2019 | Communications or public affairs | 0 | 100 | 11 |
2019 | Administration and operations | 8 | 92 | 78 |
2019 | Human resources | 0 | 100 | 16 |
2019 | Financial management | 0 | 100 | 12 |
2019 | Other services to the public | 12 | 88 | 38 |
2018 | Human resources | 0 | 100 | 11 |
2018 | Financial management | 0 | 100 | 11 |
2018 | Other services to the public | 12 | 88 | 38 |
2018 | None of the above | 0 | 100 | 30 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 18 | 82 | 31 |
2019 | Health care practitioners | 28 | 72 | 26 |
2019 | Administration and operations | 12 | 88 | 78 |
2019 | Other services to the public | 14 | 86 | 38 |
2018 | Administration and operations | 18 | 82 | 58 |
2018 | Other services to the public | 13 | 87 | 38 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 27 | 73 | 31 |
2019 | Communications or public affairs | 0 | 100 | 11 |
2019 | Administration and operations | 9 | 91 | 78 |
2019 | Other services to the public | 27 | 73 | 38 |
2018 | Financial management | 0 | 100 | 11 |
2018 | Other services to the public | 20 | 80 | 38 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Administration and operations | 25 | 75 | 78 |
2019 | Human resources | 37 | 63 | 16 |
2019 | None of the above | 28 | 72 | 31 |
2018 | Health care practitioners | 25 | 75 | 28 |
2018 | Administration and operations | 31 | 69 | 58 |
2018 | Other services to the public | 23 | 77 | 38 |
2018 | None of the above | 36 | 64 | 30 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Administration and operations | 7 | 93 | 71 |
2019 | Financial management | 0 | 100 | 12 |
2018 | Administration and operations | 16 | 84 | 54 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Administration and operations | 20 | 80 | 71 |
2019 | Human resources | 31 | 69 | 16 |
2019 | Other services to the public | 20 | 80 | 33 |
2018 | Health care practitioners | 49 | 51 | 25 |
2018 | Administration and operations | 19 | 81 | 54 |
2018 | Other services to the public | 15 | 85 | 33 |
2018 | None of the above | 17 | 83 | 30 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Communications or public affairs | 0 | 100 | 11 |
2019 | Financial management | 0 | 100 | 12 |
2018 | Administration and operations | 15 | 85 | 54 |
2018 | None of the above | 0 | 100 | 30 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Financial management | 0 | 100 | 12 |
2018 | Health care practitioners | 0 | 100 | 25 |
2018 | Administration and operations | 14 | 86 | 54 |
2018 | Financial management | 0 | 100 | 11 |
2018 | Other services to the public | 0 | 100 | 33 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Administration and operations | 13 | 87 | 71 |
2019 | Human resources | 0 | 100 | 16 |
2019 | Other services to the public | 0 | 100 | 33 |
2018 | Administration and operations | 9 | 91 | 54 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 18 | 82 | 26 |
2019 | Administration and operations | 14 | 86 | 71 |
2018 | Human resources | 0 | 100 | 11 |
2018 | Financial management | 0 | 100 | 11 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Administration and operations | 15 | 85 | 71 |
2019 | Financial management | 0 | 100 | 12 |
2018 | Client contact centre | 0 | 100 | 19 |
2018 | Health care practitioners | 0 | 100 | 25 |
2018 | Administration and operations | 14 | 86 | 54 |
2018 | Human resources | 0 | 100 | 11 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Administration and operations | 14 | 86 | 71 |
2018 | Administration and operations | 15 | 85 | 54 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 19 | 81 | 26 |
2019 | Communications or public affairs | 0 | 100 | 11 |
2019 | Administration and operations | 12 | 88 | 71 |
2019 | Other services to the public | 29 | 71 | 33 |
2018 | Human resources | 0 | 100 | 11 |
2018 | Financial management | 0 | 100 | 11 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 26 | 74 | 26 |
2019 | Administration and operations | 36 | 64 | 71 |
2019 | Other services to the public | 45 | 55 | 33 |
2018 | Client contact centre | 32 | 68 | 19 |
2018 | Health care practitioners | 30 | 70 | 25 |
2018 | Administration and operations | 24 | 76 | 54 |
2018 | Other services to the public | 38 | 62 | 33 |
2018 | None of the above | 16 | 84 | 30 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Administration and operations | 11 | 89 | 71 |
2019 | Human resources | 0 | 100 | 16 |
2018 | Human resources | 0 | 100 | 11 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 50 | 50 | 26 |
2019 | Communications or public affairs | 46 | 54 | 11 |
2019 | Administration and operations | 58 | 42 | 71 |
2019 | Human resources | 57 | 43 | 16 |
2019 | Financial management | 49 | 51 | 12 |
2019 | Other services to the public | 51 | 49 | 33 |
2018 | Client contact centre | 49 | 51 | 19 |
2018 | Health care practitioners | 36 | 64 | 25 |
2018 | Administration and operations | 44 | 56 | 54 |
2018 | Human resources | 57 | 43 | 11 |
2018 | Other services to the public | 46 | 54 | 33 |
2018 | None of the above | 49 | 51 | 30 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 0 | 100 | 26 |
2019 | Communications or public affairs | 0 | 100 | 11 |
2019 | Human resources | 0 | 100 | 16 |
2019 | Financial management | 0 | 100 | 12 |
2019 | Other services to the public | 0 | 100 | 33 |
2018 | Human resources | 0 | 100 | 11 |
2018 | Financial management | 0 | 100 | 11 |
2018 | Other services to the public | 0 | 100 | 33 |
2018 | None of the above | 0 | 100 | 30 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 46 | 54 | 26 |
2019 | Communications or public affairs | 56 | 44 | 11 |
2019 | Administration and operations | 62 | 38 | 71 |
2019 | Human resources | 49 | 51 | 16 |
2019 | Other services to the public | 56 | 44 | 33 |
2018 | Client contact centre | 49 | 51 | 19 |
2018 | Health care practitioners | 54 | 46 | 25 |
2018 | Administration and operations | 59 | 41 | 54 |
2018 | Financial management | 54 | 46 | 11 |
2018 | Other services to the public | 53 | 47 | 33 |
2018 | None of the above | 63 | 37 | 30 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Administration and operations | 8 | 92 | 71 |
2019 | Financial management | 0 | 100 | 12 |
2018 | Administration and operations | 0 | 100 | 54 |
2018 | Human resources | 0 | 100 | 11 |
2018 | Financial management | 0 | 100 | 11 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 29 | 71 | 26 |
2019 | Administration and operations | 9 | 91 | 71 |
2019 | Financial management | 0 | 100 | 12 |
2019 | Other services to the public | 18 | 82 | 33 |
2018 | Health care practitioners | 24 | 76 | 25 |
2018 | Administration and operations | 15 | 85 | 54 |
2018 | Human resources | 0 | 100 | 11 |
2018 | Other services to the public | 32 | 68 | 33 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 17 | 83 | 250 |
2019 | Health care practitioners | 21 | 79 | 199 |
2019 | Communications or public affairs | 23 | 77 | 63 |
2019 | Security | 0 | 100 | 10 |
2019 | Legal services | 16 | 84 | 51 |
2019 | Administration and operations | 19 | 81 | 503 |
2019 | Human resources | 14 | 86 | 115 |
2019 | Financial management | 18 | 82 | 78 |
2019 | Procurement | 0 | 100 | 12 |
2019 | Information management | 33 | 67 | 34 |
2019 | Information technology | 8 | 92 | 105 |
2019 | Policy | 21 | 79 | 60 |
2019 | Project management | 19 | 81 | 64 |
2019 | Other services to the public | 21 | 79 | 221 |
2019 | None of the above | 19 | 81 | 244 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 21 | 20 | 18 | 6 | 4 | 21 | 10 | 59 | 15 | 250 |
2019 | Health care practitioners | 15 | 18 | 19 | 8 | 10 | 20 | 11 | 47 | 26 | 200 |
2019 | Communications or public affairs | 10 | 17 | 26 | 4 | 7 | 31 | 4 | 42 | 18 | 63 |
2019 | Access to information and privacy | 17 | 20 | 18 | 4 | 0 | 30 | 10 | 62 | 7 | 30 |
2019 | Legal services | 22 | 13 | 14 | 6 | 12 | 24 | 10 | 52 | 27 | 51 |
2019 | Administration and operations | 14 | 18 | 22 | 9 | 7 | 23 | 6 | 46 | 23 | 504 |
2019 | Human resources | 21 | 23 | 14 | 5 | 6 | 27 | 5 | 65 | 15 | 115 |
2019 | Financial management | 23 | 15 | 23 | 9 | 5 | 22 | 4 | 51 | 18 | 77 |
2019 | Procurement | 18 | 33 | 26 | 0 | 0 | 23 | 0 | 67 | 0 | 12 |
2019 | Information management | 15 | 16 | 16 | 6 | 16 | 17 | 14 | 44 | 32 | 34 |
2019 | Information technology | 22 | 15 | 21 | 3 | 7 | 26 | 7 | 56 | 14 | 104 |
2019 | Internal audit | 19 | 8 | 26 | 11 | 0 | 37 | 0 | 42 | 17 | 11 |
2019 | Evaluation | 9 | 9 | 24 | 0 | 7 | 51 | 0 | 35 | 15 | 11 |
2019 | Data sciences | 22 | 14 | 11 | 5 | 0 | 39 | 10 | 70 | 9 | 16 |
2019 | Policy | 10 | 16 | 21 | 15 | 2 | 26 | 10 | 41 | 26 | 59 |
2019 | Project management | 8 | 9 | 29 | 9 | 4 | 32 | 8 | 29 | 22 | 65 |
2019 | Other services to the public | 17 | 14 | 21 | 8 | 9 | 22 | 9 | 45 | 25 | 222 |
2019 | None of the above | 19 | 9 | 21 | 7 | 9 | 26 | 9 | 43 | 24 | 244 |
2018 | Client contact centre | 14 | 12 | 28 | 10 | 8 | 22 | 5 | 36 | 25 | 148 |
2018 | Health care practitioners | 10 | 17 | 28 | 4 | 15 | 21 | 4 | 36 | 26 | 143 |
2018 | Communications or public affairs | 13 | 7 | 24 | 12 | 10 | 32 | 2 | 32 | 32 | 42 |
2018 | Access to information and privacy | 27 | 27 | 5 | 3 | 8 | 30 | 0 | 77 | 16 | 26 |
2018 | Security | 26 | 17 | 34 | 0 | 0 | 15 | 9 | 56 | 0 | 11 |
2018 | Legal services | 25 | 16 | 26 | 8 | 7 | 12 | 6 | 50 | 18 | 59 |
2018 | Administration and operations | 13 | 19 | 21 | 10 | 9 | 23 | 5 | 44 | 26 | 379 |
2018 | Human resources | 18 | 22 | 22 | 7 | 3 | 24 | 4 | 55 | 14 | 72 |
2018 | Financial management | 13 | 16 | 27 | 20 | 4 | 16 | 4 | 37 | 30 | 50 |
2018 | Information management | 23 | 22 | 27 | 5 | 9 | 14 | 0 | 52 | 17 | 23 |
2018 | Information technology | 21 | 22 | 25 | 4 | 1 | 25 | 2 | 59 | 7 | 84 |
2018 | Evaluation | 0 | 28 | 24 | 0 | 8 | 40 | 0 | 47 | 13 | 12 |
2018 | Data sciences | 11 | 26 | 22 | 0 | 0 | 41 | 0 | 64 | 0 | 13 |
2018 | Policy | 7 | 4 | 23 | 16 | 9 | 37 | 5 | 18 | 42 | 44 |
2018 | Project management | 9 | 16 | 27 | 7 | 9 | 27 | 5 | 38 | 23 | 44 |
2018 | Other services to the public | 11 | 17 | 26 | 7 | 14 | 22 | 2 | 37 | 29 | 181 |
2018 | None of the above | 10 | 16 | 27 | 10 | 5 | 28 | 3 | 39 | 22 | 152 |
2017 | Client contact centre | 14 | 21 | 18 | 8 | 7 | 22 | 9 | 51 | 23 | 219 |
2017 | Health care practitioners | 11 | 14 | 19 | 10 | 11 | 25 | 8 | 38 | 33 | 165 |
2017 | Communications or public affairs | 15 | 13 | 16 | 9 | 7 | 25 | 14 | 46 | 27 | 63 |
2017 | Access to information and privacy | 18 | 10 | 16 | 6 | 3 | 28 | 19 | 52 | 17 | 30 |
2017 | Security | 18 | 18 | 16 | 9 | 20 | 18 | 0 | 45 | 35 | 10 |
2017 | Legal services | 21 | 11 | 20 | 0 | 9 | 30 | 9 | 53 | 15 | 45 |
2017 | Administration and operations | 15 | 14 | 22 | 7 | 10 | 24 | 8 | 42 | 24 | 485 |
2017 | Human resources | 20 | 16 | 11 | 8 | 0 | 34 | 10 | 67 | 14 | 91 |
2017 | Financial management | 17 | 12 | 21 | 11 | 2 | 33 | 5 | 47 | 20 | 63 |
2017 | Information management | 22 | 11 | 24 | 4 | 0 | 19 | 20 | 53 | 6 | 25 |
2017 | Information technology | 17 | 16 | 21 | 2 | 5 | 30 | 10 | 54 | 12 | 99 |
2017 | Evaluation | 21 | 0 | 13 | 7 | 7 | 37 | 14 | 42 | 30 | 14 |
2017 | Data sciences | 12 | 6 | 5 | 6 | 0 | 60 | 11 | 60 | 21 | 16 |
2017 | Policy | 13 | 19 | 25 | 3 | 6 | 26 | 7 | 49 | 13 | 67 |
2017 | Project management | 21 | 5 | 17 | 7 | 5 | 30 | 15 | 47 | 22 | 39 |
2017 | Other services to the public | 11 | 15 | 21 | 8 | 14 | 25 | 5 | 37 | 33 | 221 |
2017 | None of the above | 12 | 16 | 24 | 9 | 9 | 26 | 5 | 40 | 25 | 232 |
2014 | Client contact centre | 17 | 20 | 22 | 8 | 7 | 17 | 9 | 50 | 21 | 212 |
2014 | Health care practitioners | 20 | 15 | 18 | 7 | 10 | 23 | 6 | 49 | 25 | 116 |
2014 | Communications or public affairs | 6 | 2 | 53 | 3 | 5 | 28 | 4 | 12 | 11 | 62 |
2014 | Access to information and privacy | 30 | 13 | 18 | 0 | 0 | 38 | 0 | 70 | 0 | 35 |
2014 | Security | 17 | 29 | 16 | 15 | 15 | 9 | 0 | 51 | 32 | 13 |
2014 | Legal services | 14 | 21 | 18 | 3 | 7 | 32 | 6 | 56 | 15 | 53 |
2014 | Administration and operations | 10 | 18 | 21 | 8 | 8 | 29 | 6 | 44 | 25 | 393 |
2014 | Human resources | 17 | 20 | 15 | 12 | 13 | 21 | 2 | 47 | 33 | 94 |
2014 | Financial management | 13 | 23 | 25 | 10 | 8 | 16 | 5 | 45 | 23 | 72 |
2014 | Procurement | 24 | 26 | 24 | 0 | 0 | 26 | 0 | 68 | 0 | 10 |
2014 | Information management | 7 | 11 | 26 | 2 | 2 | 38 | 14 | 38 | 8 | 34 |
2014 | Information technology | 14 | 13 | 31 | 2 | 5 | 26 | 9 | 41 | 11 | 122 |
2014 | Internal audit | 17 | 37 | 9 | 0 | 9 | 29 | 0 | 76 | 12 | 11 |
2014 | Evaluation | 8 | 7 | 23 | 7 | 0 | 54 | 0 | 34 | 16 | 13 |
2014 | Other services to the public | 10 | 12 | 18 | 7 | 12 | 37 | 3 | 36 | 33 | 169 |
2014 | None of the above | 5 | 18 | 30 | 8 | 7 | 24 | 8 | 34 | 22 | 197 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 41 | 32 | 14 | 5 | 2 | 5 | 2 | 78 | 8 | 250 |
2019 | Health care practitioners | 32 | 33 | 16 | 7 | 6 | 6 | 0 | 69 | 14 | 197 |
2019 | Communications or public affairs | 27 | 27 | 23 | 13 | 1 | 7 | 2 | 59 | 15 | 63 |
2019 | Access to information and privacy | 54 | 25 | 12 | 3 | 0 | 6 | 0 | 83 | 4 | 30 |
2019 | Security | 39 | 41 | 10 | 10 | 0 | 0 | 0 | 80 | 10 | 10 |
2019 | Legal services | 42 | 18 | 12 | 10 | 8 | 10 | 0 | 67 | 20 | 50 |
2019 | Administration and operations | 32 | 34 | 15 | 6 | 5 | 7 | 0 | 72 | 12 | 503 |
2019 | Human resources | 44 | 27 | 11 | 8 | 3 | 5 | 1 | 76 | 12 | 115 |
2019 | Financial management | 35 | 26 | 20 | 8 | 1 | 9 | 0 | 67 | 11 | 78 |
2019 | Procurement | 18 | 48 | 26 | 0 | 0 | 8 | 0 | 72 | 0 | 12 |
2019 | Information management | 39 | 22 | 19 | 9 | 8 | 3 | 0 | 63 | 17 | 34 |
2019 | Information technology | 39 | 30 | 13 | 3 | 4 | 11 | 1 | 78 | 7 | 105 |
2019 | Internal audit | 21 | 51 | 9 | 0 | 0 | 19 | 0 | 89 | 0 | 10 |
2019 | Evaluation | 39 | 22 | 9 | 0 | 0 | 31 | 0 | 88 | 0 | 11 |
2019 | Data sciences | 58 | 26 | 6 | 5 | 0 | 6 | 0 | 89 | 5 | 15 |
2019 | Policy | 23 | 39 | 13 | 10 | 3 | 13 | 0 | 71 | 15 | 60 |
2019 | Project management | 17 | 36 | 27 | 7 | 1 | 9 | 2 | 60 | 10 | 64 |
2019 | Other services to the public | 36 | 27 | 18 | 7 | 7 | 4 | 1 | 66 | 15 | 222 |
2019 | None of the above | 36 | 24 | 17 | 7 | 6 | 10 | 0 | 66 | 15 | 244 |
2018 | Client contact centre | 25 | 26 | 20 | 13 | 5 | 9 | 1 | 57 | 20 | 148 |
2018 | Health care practitioners | 23 | 28 | 23 | 8 | 12 | 6 | 1 | 55 | 21 | 142 |
2018 | Communications or public affairs | 21 | 28 | 21 | 10 | 8 | 11 | 0 | 56 | 20 | 42 |
2018 | Access to information and privacy | 50 | 30 | 5 | 4 | 3 | 7 | 0 | 87 | 8 | 26 |
2018 | Security | 34 | 51 | 0 | 0 | 0 | 15 | 0 | 100 | 0 | 11 |
2018 | Legal services | 38 | 20 | 18 | 10 | 3 | 10 | 0 | 65 | 14 | 59 |
2018 | Administration and operations | 26 | 33 | 17 | 10 | 5 | 7 | 0 | 65 | 16 | 378 |
2018 | Human resources | 26 | 37 | 22 | 10 | 3 | 1 | 1 | 64 | 13 | 71 |
2018 | Financial management | 24 | 36 | 14 | 24 | 0 | 2 | 0 | 61 | 24 | 50 |
2018 | Information management | 49 | 18 | 24 | 5 | 0 | 4 | 0 | 70 | 5 | 23 |
2018 | Information technology | 33 | 35 | 18 | 4 | 0 | 10 | 0 | 76 | 4 | 84 |
2018 | Evaluation | 24 | 26 | 42 | 0 | 8 | 0 | 0 | 50 | 8 | 12 |
2018 | Data sciences | 11 | 53 | 14 | 14 | 0 | 7 | 0 | 69 | 15 | 13 |
2018 | Policy | 21 | 22 | 22 | 19 | 5 | 11 | 0 | 48 | 27 | 44 |
2018 | Project management | 25 | 32 | 14 | 11 | 6 | 11 | 0 | 64 | 20 | 44 |
2018 | Other services to the public | 22 | 36 | 15 | 10 | 9 | 8 | 1 | 63 | 20 | 181 |
2018 | None of the above | 20 | 32 | 22 | 11 | 3 | 11 | 1 | 60 | 15 | 153 |
2017 | Client contact centre | 27 | 36 | 16 | 6 | 6 | 8 | 1 | 69 | 13 | 219 |
2017 | Health care practitioners | 29 | 26 | 18 | 9 | 7 | 11 | 0 | 61 | 18 | 164 |
2017 | Communications or public affairs | 27 | 22 | 22 | 7 | 2 | 18 | 2 | 61 | 11 | 63 |
2017 | Access to information and privacy | 62 | 25 | 6 | 6 | 0 | 0 | 0 | 88 | 6 | 30 |
2017 | Security | 37 | 18 | 16 | 9 | 20 | 0 | 0 | 55 | 29 | 10 |
2017 | Legal services | 52 | 22 | 7 | 4 | 9 | 4 | 2 | 79 | 14 | 45 |
2017 | Administration and operations | 24 | 27 | 22 | 7 | 7 | 11 | 2 | 58 | 17 | 485 |
2017 | Human resources | 36 | 33 | 11 | 6 | 1 | 12 | 1 | 79 | 8 | 91 |
2017 | Financial management | 33 | 21 | 27 | 8 | 3 | 8 | 0 | 58 | 12 | 63 |
2017 | Information management | 43 | 24 | 21 | 3 | 0 | 9 | 0 | 73 | 4 | 25 |
2017 | Information technology | 28 | 32 | 17 | 3 | 5 | 11 | 4 | 71 | 9 | 100 |
2017 | Evaluation | 36 | 13 | 21 | 0 | 7 | 22 | 0 | 63 | 10 | 14 |
2017 | Data sciences | 18 | 11 | 16 | 6 | 5 | 38 | 5 | 51 | 21 | 16 |
2017 | Policy | 18 | 19 | 36 | 8 | 4 | 15 | 0 | 44 | 14 | 66 |
2017 | Project management | 29 | 22 | 17 | 5 | 5 | 20 | 2 | 65 | 13 | 39 |
2017 | Other services to the public | 21 | 33 | 18 | 6 | 10 | 12 | 0 | 62 | 18 | 221 |
2017 | None of the above | 22 | 25 | 22 | 8 | 8 | 13 | 1 | 55 | 20 | 231 |
2014 | Client contact centre | 25 | 34 | 20 | 8 | 5 | 6 | 3 | 65 | 14 | 213 |
2014 | Health care practitioners | 26 | 25 | 16 | 9 | 10 | 11 | 3 | 59 | 22 | 116 |
2014 | Communications or public affairs | 10 | 11 | 49 | 5 | 3 | 20 | 1 | 27 | 11 | 62 |
2014 | Access to information and privacy | 64 | 20 | 11 | 1 | 0 | 4 | 0 | 87 | 1 | 35 |
2014 | Security | 32 | 29 | 16 | 7 | 7 | 9 | 0 | 67 | 16 | 13 |
2014 | Legal services | 27 | 43 | 12 | 1 | 7 | 10 | 0 | 78 | 9 | 53 |
2014 | Administration and operations | 22 | 31 | 16 | 8 | 7 | 15 | 1 | 63 | 18 | 390 |
2014 | Human resources | 24 | 25 | 24 | 6 | 13 | 7 | 1 | 54 | 20 | 94 |
2014 | Financial management | 21 | 27 | 25 | 14 | 5 | 8 | 0 | 52 | 20 | 72 |
2014 | Procurement | 38 | 24 | 12 | 0 | 0 | 26 | 0 | 84 | 0 | 10 |
2014 | Information management | 28 | 35 | 17 | 6 | 0 | 15 | 0 | 74 | 7 | 34 |
2014 | Information technology | 23 | 32 | 21 | 6 | 3 | 12 | 2 | 65 | 11 | 122 |
2014 | Internal audit | 27 | 37 | 9 | 0 | 9 | 19 | 0 | 79 | 11 | 11 |
2014 | Evaluation | 16 | 38 | 32 | 0 | 0 | 15 | 0 | 63 | 0 | 13 |
2014 | Other services to the public | 14 | 23 | 19 | 12 | 9 | 23 | 0 | 48 | 27 | 169 |
2014 | None of the above | 11 | 27 | 26 | 12 | 5 | 17 | 2 | 46 | 21 | 197 |
Discrimination
Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 7 | 93 | 250 |
2019 | Health care practitioners | 4 | 96 | 199 |
2019 | Communications or public affairs | 7 | 93 | 63 |
2019 | Security | 0 | 100 | 10 |
2019 | Administration and operations | 6 | 94 | 505 |
2019 | Procurement | 0 | 100 | 12 |
2019 | Evaluation | 0 | 100 | 11 |
2019 | Data sciences | 0 | 100 | 16 |
2019 | Other services to the public | 7 | 93 | 221 |
2019 | None of the above | 5 | 95 | 244 |
2018 | Client contact centre | 13 | 87 | 148 |
2018 | Health care practitioners | 8 | 92 | 142 |
2018 | Security | 0 | 100 | 11 |
2018 | Administration and operations | 9 | 91 | 380 |
2018 | Human resources | 0 | 100 | 72 |
2018 | Financial management | 10 | 90 | 50 |
2018 | Information management | 0 | 100 | 23 |
2018 | Other services to the public | 11 | 89 | 181 |
2018 | None of the above | 5 | 95 | 150 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 29 | 71 | 17 |
2019 | Administration and operations | 46 | 54 | 33 |
2019 | Other services to the public | 34 | 66 | 17 |
2018 | Administration and operations | 55 | 45 | 34 |
2018 | Other services to the public | 25 | 75 | 20 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Administration and operations | 69 | 31 | 33 |
2018 | Client contact centre | 74 | 26 | 19 |
2018 | Administration and operations | 65 | 35 | 34 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 0 | 100 | 17 |
2019 | Administration and operations | 0 | 100 | 33 |
2018 | Client contact centre | 0 | 100 | 19 |
2018 | Health care practitioners | 0 | 100 | 11 |
2018 | Other services to the public | 0 | 100 | 20 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 0 | 100 | 17 |
2019 | Other services to the public | 0 | 100 | 17 |
2019 | None of the above | 0 | 100 | 13 |
2018 | Client contact centre | 0 | 100 | 19 |
2018 | Health care practitioners | 0 | 100 | 11 |
2018 | Other services to the public | 0 | 100 | 20 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 0 | 100 | 17 |
2019 | Other services to the public | 0 | 100 | 17 |
2019 | None of the above | 0 | 100 | 13 |
2018 | Client contact centre | 0 | 100 | 19 |
2018 | Health care practitioners | 0 | 100 | 11 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2018 | Administration and operations | 15 | 85 | 34 |
2018 | Other services to the public | 0 | 100 | 20 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Other services to the public | 0 | 100 | 17 |
2018 | Client contact centre | 0 | 100 | 19 |
2018 | Health care practitioners | 0 | 100 | 11 |
2018 | Administration and operations | 18 | 82 | 34 |
2018 | Other services to the public | 0 | 100 | 20 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | None of the above | 0 | 100 | 13 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | None of the above | 0 | 100 | 13 |
2018 | Client contact centre | 0 | 100 | 19 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 0 | 100 | 17 |
2019 | Other services to the public | 0 | 100 | 17 |
2019 | None of the above | 0 | 100 | 13 |
2018 | Client contact centre | 0 | 100 | 19 |
2018 | Other services to the public | 0 | 100 | 20 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Administration and operations | 32 | 68 | 33 |
2018 | Administration and operations | 27 | 73 | 34 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Administration and operations | 17 | 83 | 33 |
2019 | Other services to the public | 36 | 64 | 17 |
2019 | None of the above | 46 | 54 | 13 |
2018 | Administration and operations | 24 | 76 | 34 |
2018 | Other services to the public | 30 | 70 | 20 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 0 | 100 | 17 |
2019 | Other services to the public | 0 | 100 | 17 |
2018 | Client contact centre | 0 | 100 | 19 |
2018 | Health care practitioners | 0 | 100 | 12 |
2018 | Other services to the public | 0 | 100 | 20 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 0 | 100 | 17 |
2019 | Administration and operations | 0 | 100 | 33 |
2019 | Other services to the public | 0 | 100 | 17 |
2019 | None of the above | 0 | 100 | 13 |
2018 | Client contact centre | 0 | 100 | 19 |
2018 | Health care practitioners | 0 | 100 | 12 |
2018 | Other services to the public | 0 | 100 | 20 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Administration and operations | 0 | 100 | 33 |
2019 | Other services to the public | 0 | 100 | 17 |
2018 | Administration and operations | 15 | 85 | 34 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Administration and operations | 25 | 75 | 33 |
2018 | Client contact centre | 0 | 100 | 19 |
2018 | Administration and operations | 25 | 75 | 34 |
2018 | Other services to the public | 25 | 75 | 20 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 0 | 100 | 17 |
2019 | Administration and operations | 0 | 100 | 33 |
2019 | Other services to the public | 0 | 100 | 17 |
2019 | None of the above | 0 | 100 | 13 |
2018 | Client contact centre | 0 | 100 | 19 |
2018 | Health care practitioners | 0 | 100 | 12 |
2018 | Administration and operations | 0 | 100 | 34 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Administration and operations | 50 | 50 | 33 |
2019 | Other services to the public | 47 | 53 | 17 |
2018 | Administration and operations | 42 | 58 | 34 |
2018 | Other services to the public | 45 | 55 | 20 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 0 | 100 | 17 |
2019 | Administration and operations | 0 | 100 | 33 |
2019 | Other services to the public | 0 | 100 | 17 |
2019 | None of the above | 0 | 100 | 13 |
2018 | Health care practitioners | 0 | 100 | 12 |
2018 | Administration and operations | 0 | 100 | 34 |
2018 | Other services to the public | 0 | 100 | 20 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 47 | 53 | 17 |
2019 | Administration and operations | 17 | 83 | 33 |
2018 | Administration and operations | 20 | 80 | 34 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 47 | 53 | 17 |
2019 | Administration and operations | 48 | 52 | 33 |
2019 | Other services to the public | 64 | 36 | 17 |
2018 | Client contact centre | 27 | 73 | 19 |
2018 | Administration and operations | 30 | 70 | 34 |
2018 | Other services to the public | 30 | 70 | 20 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Administration and operations | 26 | 74 | 33 |
2018 | Administration and operations | 20 | 80 | 34 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 0 | 100 | 17 |
2018 | Client contact centre | 0 | 100 | 19 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Administration and operations | 33 | 67 | 33 |
2019 | Other services to the public | 41 | 59 | 17 |
2019 | None of the above | 0 | 100 | 13 |
2018 | Health care practitioners | 42 | 58 | 12 |
2018 | Administration and operations | 24 | 76 | 34 |
2018 | Other services to the public | 40 | 60 | 20 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Other services to the public | 0 | 100 | 17 |
2018 | Client contact centre | 0 | 100 | 19 |
2018 | Other services to the public | 0 | 100 | 20 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Administration and operations | 15 | 85 | 33 |
2019 | None of the above | 0 | 100 | 13 |
2018 | Administration and operations | 17 | 83 | 34 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | None of the above | 0 | 100 | 13 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 0 | 100 | 17 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 35 | 65 | 17 |
2019 | Administration and operations | 37 | 63 | 33 |
2018 | Client contact centre | 53 | 47 | 19 |
2018 | Administration and operations | 54 | 46 | 34 |
2018 | Other services to the public | 40 | 60 | 20 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Administration and operations | 0 | 100 | 27 |
2019 | None of the above | 0 | 100 | 12 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2018 | Administration and operations | 33 | 67 | 27 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Administration and operations | 0 | 100 | 27 |
2019 | None of the above | 0 | 100 | 12 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Administration and operations | 0 | 100 | 27 |
2019 | None of the above | 0 | 100 | 12 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Administration and operations | 0 | 100 | 27 |
2018 | Client contact centre | 0 | 100 | 18 |
2018 | Administration and operations | 0 | 100 | 27 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | None of the above | 0 | 100 | 12 |
2018 | Client contact centre | 0 | 100 | 18 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Administration and operations | 0 | 100 | 27 |
2019 | None of the above | 0 | 100 | 12 |
2018 | Client contact centre | 0 | 100 | 18 |
2018 | Other services to the public | 0 | 100 | 16 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2018 | Administration and operations | 29 | 71 | 27 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2018 | Administration and operations | 19 | 81 | 27 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Administration and operations | 35 | 65 | 27 |
2019 | None of the above | 51 | 49 | 12 |
2018 | Client contact centre | 39 | 61 | 18 |
2018 | Administration and operations | 32 | 68 | 27 |
2018 | Other services to the public | 31 | 69 | 16 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | None of the above | 0 | 100 | 12 |
2018 | Client contact centre | 0 | 100 | 18 |
2018 | Other services to the public | 0 | 100 | 16 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Administration and operations | 59 | 41 | 27 |
2018 | Client contact centre | 50 | 50 | 18 |
2018 | Administration and operations | 51 | 49 | 27 |
2018 | Other services to the public | 63 | 38 | 16 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | None of the above | 0 | 100 | 12 |
2018 | Administration and operations | 0 | 100 | 27 |
2018 | Other services to the public | 0 | 100 | 16 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Administration and operations | 55 | 45 | 27 |
2018 | Client contact centre | 57 | 43 | 18 |
2018 | Administration and operations | 61 | 39 | 27 |
2018 | Other services to the public | 50 | 50 | 16 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | None of the above | 0 | 100 | 12 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 9 | 91 | 250 |
2019 | Health care practitioners | 5 | 95 | 200 |
2019 | Administration and operations | 9 | 91 | 503 |
2019 | Human resources | 6 | 94 | 115 |
2019 | Financial management | 6 | 94 | 78 |
2019 | Procurement | 0 | 100 | 12 |
2019 | Internal audit | 0 | 100 | 10 |
2019 | Data sciences | 0 | 100 | 16 |
2019 | Other services to the public | 8 | 92 | 221 |
2019 | None of the above | 6 | 94 | 244 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 26 | 18 | 17 | 5 | 2 | 22 | 10 | 65 | 10 | 248 |
2019 | Health care practitioners | 18 | 15 | 20 | 2 | 3 | 30 | 11 | 57 | 9 | 200 |
2019 | Communications or public affairs | 16 | 15 | 26 | 1 | 3 | 34 | 4 | 50 | 7 | 63 |
2019 | Access to information and privacy | 20 | 18 | 18 | 0 | 4 | 23 | 17 | 63 | 6 | 30 |
2019 | Security | 49 | 10 | 20 | 22 | 0 | 0 | 0 | 59 | 22 | 10 |
2019 | Legal services | 28 | 10 | 16 | 6 | 2 | 32 | 6 | 62 | 13 | 51 |
2019 | Administration and operations | 20 | 16 | 21 | 3 | 6 | 29 | 5 | 54 | 13 | 502 |
2019 | Human resources | 26 | 19 | 16 | 4 | 0 | 28 | 8 | 70 | 5 | 114 |
2019 | Financial management | 23 | 14 | 20 | 7 | 3 | 27 | 6 | 56 | 15 | 78 |
2019 | Procurement | 18 | 24 | 26 | 9 | 0 | 23 | 0 | 55 | 12 | 12 |
2019 | Information management | 34 | 8 | 16 | 5 | 3 | 22 | 12 | 64 | 13 | 34 |
2019 | Information technology | 24 | 14 | 22 | 1 | 1 | 33 | 5 | 61 | 3 | 105 |
2019 | Internal audit | 42 | 0 | 20 | 0 | 0 | 38 | 0 | 68 | 0 | 10 |
2019 | Evaluation | 9 | 16 | 17 | 0 | 0 | 59 | 0 | 59 | 0 | 11 |
2019 | Data sciences | 23 | 6 | 11 | 0 | 0 | 56 | 5 | 73 | 0 | 15 |
2019 | Policy | 5 | 14 | 35 | 2 | 0 | 37 | 8 | 34 | 3 | 60 |
2019 | Project management | 7 | 12 | 29 | 4 | 1 | 37 | 10 | 34 | 11 | 65 |
2019 | Other services to the public | 19 | 14 | 22 | 5 | 5 | 27 | 8 | 51 | 15 | 222 |
2019 | None of the above | 21 | 10 | 22 | 3 | 4 | 31 | 9 | 53 | 11 | 242 |
2018 | Client contact centre | 19 | 12 | 28 | 7 | 5 | 24 | 5 | 44 | 18 | 148 |
2018 | Health care practitioners | 11 | 17 | 30 | 3 | 7 | 28 | 3 | 41 | 15 | 143 |
2018 | Communications or public affairs | 5 | 25 | 27 | 5 | 5 | 31 | 2 | 45 | 14 | 42 |
2018 | Access to information and privacy | 24 | 30 | 5 | 4 | 7 | 30 | 0 | 77 | 16 | 26 |
2018 | Security | 34 | 17 | 25 | 0 | 0 | 15 | 9 | 67 | 0 | 11 |
2018 | Legal services | 24 | 17 | 30 | 3 | 3 | 16 | 6 | 53 | 8 | 59 |
2018 | Administration and operations | 17 | 18 | 23 | 4 | 5 | 29 | 4 | 52 | 14 | 381 |
2018 | Human resources | 18 | 19 | 24 | 1 | 0 | 32 | 6 | 60 | 2 | 72 |
2018 | Financial management | 18 | 14 | 32 | 6 | 2 | 20 | 8 | 45 | 11 | 49 |
2018 | Information management | 27 | 22 | 23 | 5 | 0 | 19 | 4 | 64 | 7 | 23 |
2018 | Information technology | 19 | 21 | 27 | 2 | 0 | 28 | 2 | 58 | 3 | 84 |
2018 | Evaluation | 0 | 36 | 16 | 8 | 0 | 40 | 0 | 61 | 13 | 12 |
2018 | Data sciences | 11 | 7 | 22 | 0 | 0 | 48 | 12 | 46 | 0 | 13 |
2018 | Policy | 7 | 11 | 27 | 7 | 0 | 44 | 5 | 35 | 13 | 44 |
2018 | Project management | 12 | 20 | 30 | 2 | 6 | 30 | 0 | 45 | 12 | 44 |
2018 | Other services to the public | 16 | 19 | 26 | 7 | 6 | 25 | 2 | 48 | 17 | 179 |
2018 | None of the above | 12 | 15 | 30 | 5 | 1 | 33 | 5 | 44 | 8 | 153 |
2017 | Client contact centre | 16 | 24 | 17 | 3 | 3 | 28 | 8 | 64 | 10 | 219 |
2017 | Health care practitioners | 15 | 14 | 23 | 4 | 3 | 32 | 10 | 49 | 12 | 164 |
2017 | Communications or public affairs | 13 | 7 | 21 | 3 | 4 | 41 | 10 | 42 | 15 | 63 |
2017 | Access to information and privacy | 28 | 15 | 9 | 6 | 0 | 31 | 9 | 73 | 11 | 30 |
2017 | Security | 18 | 34 | 9 | 9 | 0 | 29 | 0 | 74 | 13 | 10 |
2017 | Legal services | 28 | 9 | 17 | 0 | 4 | 28 | 14 | 63 | 7 | 45 |
2017 | Administration and operations | 15 | 18 | 24 | 2 | 3 | 32 | 6 | 53 | 9 | 486 |
2017 | Human resources | 20 | 13 | 16 | 3 | 1 | 39 | 7 | 62 | 9 | 91 |
2017 | Financial management | 22 | 8 | 22 | 5 | 3 | 38 | 3 | 50 | 13 | 63 |
2017 | Information management | 34 | 11 | 14 | 0 | 0 | 28 | 13 | 76 | 0 | 25 |
2017 | Information technology | 17 | 13 | 27 | 1 | 1 | 33 | 8 | 51 | 3 | 100 |
2017 | Evaluation | 21 | 0 | 21 | 0 | 0 | 52 | 7 | 50 | 0 | 14 |
2017 | Data sciences | 12 | 22 | 6 | 0 | 0 | 39 | 21 | 85 | 0 | 16 |
2017 | Policy | 16 | 14 | 18 | 6 | 0 | 43 | 3 | 57 | 10 | 67 |
2017 | Project management | 14 | 16 | 17 | 0 | 2 | 45 | 5 | 61 | 5 | 39 |
2017 | Other services to the public | 11 | 14 | 25 | 3 | 4 | 34 | 8 | 43 | 13 | 221 |
2017 | None of the above | 16 | 14 | 30 | 3 | 4 | 27 | 7 | 45 | 11 | 232 |
2014 | Client contact centre | 17 | 23 | 20 | 4 | 1 | 24 | 10 | 62 | 8 | 213 |
2014 | Health care practitioners | 25 | 11 | 18 | 2 | 2 | 35 | 6 | 61 | 8 | 115 |
2014 | Communications or public affairs | 7 | 3 | 54 | 1 | 3 | 29 | 3 | 15 | 5 | 62 |
2014 | Access to information and privacy | 32 | 3 | 13 | 0 | 0 | 51 | 1 | 73 | 0 | 35 |
2014 | Security | 15 | 29 | 23 | 7 | 7 | 18 | 0 | 54 | 18 | 13 |
2014 | Legal services | 17 | 19 | 21 | 1 | 3 | 34 | 5 | 58 | 8 | 53 |
2014 | Administration and operations | 12 | 17 | 23 | 4 | 3 | 33 | 7 | 49 | 12 | 392 |
2014 | Human resources | 19 | 15 | 23 | 1 | 11 | 28 | 3 | 50 | 17 | 95 |
2014 | Financial management | 14 | 12 | 30 | 0 | 8 | 16 | 20 | 41 | 12 | 72 |
2014 | Procurement | 14 | 12 | 36 | 0 | 0 | 38 | 0 | 42 | 0 | 10 |
2014 | Information management | 23 | 19 | 22 | 0 | 2 | 32 | 2 | 63 | 3 | 34 |
2014 | Information technology | 16 | 25 | 16 | 2 | 0 | 35 | 5 | 69 | 4 | 122 |
2014 | Internal audit | 26 | 28 | 10 | 0 | 0 | 36 | 0 | 84 | 0 | 11 |
2014 | Evaluation | 8 | 0 | 31 | 0 | 0 | 61 | 0 | 21 | 0 | 13 |
2014 | Other services to the public | 12 | 11 | 24 | 4 | 4 | 40 | 5 | 42 | 15 | 169 |
2014 | None of the above | 7 | 17 | 35 | 2 | 2 | 31 | 7 | 38 | 7 | 197 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 46 | 26 | 14 | 4 | 2 | 8 | 1 | 78 | 7 | 250 |
2019 | Health care practitioners | 41 | 29 | 16 | 3 | 2 | 9 | 1 | 77 | 5 | 200 |
2019 | Communications or public affairs | 33 | 27 | 20 | 7 | 0 | 12 | 2 | 69 | 8 | 63 |
2019 | Access to information and privacy | 50 | 21 | 19 | 4 | 0 | 3 | 3 | 76 | 4 | 30 |
2019 | Security | 49 | 22 | 20 | 10 | 0 | 0 | 0 | 71 | 10 | 10 |
2019 | Legal services | 48 | 22 | 6 | 6 | 4 | 14 | 0 | 82 | 11 | 51 |
2019 | Administration and operations | 37 | 31 | 16 | 4 | 4 | 9 | 1 | 75 | 8 | 503 |
2019 | Human resources | 45 | 26 | 18 | 3 | 0 | 7 | 2 | 78 | 3 | 115 |
2019 | Financial management | 33 | 28 | 20 | 7 | 0 | 10 | 1 | 69 | 8 | 77 |
2019 | Procurement | 26 | 41 | 17 | 9 | 0 | 8 | 0 | 72 | 10 | 12 |
2019 | Information management | 48 | 14 | 19 | 5 | 0 | 8 | 6 | 72 | 6 | 34 |
2019 | Information technology | 42 | 29 | 14 | 2 | 1 | 10 | 1 | 81 | 3 | 104 |
2019 | Internal audit | 48 | 17 | 10 | 0 | 0 | 25 | 0 | 87 | 0 | 11 |
2019 | Evaluation | 31 | 30 | 0 | 0 | 0 | 38 | 0 | 100 | 0 | 11 |
2019 | Data sciences | 55 | 25 | 14 | 0 | 0 | 5 | 0 | 85 | 0 | 16 |
2019 | Policy | 20 | 41 | 21 | 3 | 0 | 14 | 0 | 71 | 4 | 59 |
2019 | Project management | 23 | 27 | 31 | 3 | 1 | 13 | 2 | 59 | 5 | 65 |
2019 | Other services to the public | 37 | 27 | 20 | 5 | 3 | 6 | 2 | 70 | 8 | 221 |
2019 | None of the above | 39 | 24 | 18 | 4 | 3 | 12 | 1 | 72 | 8 | 244 |
2018 | Client contact centre | 31 | 20 | 27 | 7 | 5 | 9 | 1 | 56 | 13 | 148 |
2018 | Health care practitioners | 24 | 32 | 23 | 3 | 6 | 11 | 1 | 63 | 11 | 141 |
2018 | Communications or public affairs | 19 | 35 | 27 | 0 | 5 | 13 | 0 | 63 | 6 | 42 |
2018 | Access to information and privacy | 50 | 34 | 5 | 4 | 3 | 3 | 0 | 87 | 8 | 26 |
2018 | Security | 34 | 43 | 9 | 0 | 0 | 15 | 0 | 90 | 0 | 11 |
2018 | Legal services | 39 | 14 | 27 | 7 | 0 | 14 | 0 | 61 | 8 | 59 |
2018 | Administration and operations | 29 | 33 | 17 | 6 | 3 | 10 | 1 | 70 | 10 | 380 |
2018 | Human resources | 33 | 28 | 26 | 5 | 0 | 7 | 1 | 66 | 5 | 72 |
2018 | Financial management | 22 | 40 | 23 | 4 | 2 | 5 | 4 | 68 | 7 | 50 |
2018 | Information management | 44 | 32 | 15 | 5 | 0 | 4 | 0 | 79 | 5 | 23 |
2018 | Information technology | 34 | 34 | 19 | 1 | 0 | 12 | 0 | 77 | 1 | 83 |
2018 | Evaluation | 24 | 44 | 24 | 8 | 0 | 0 | 0 | 68 | 8 | 12 |
2018 | Data sciences | 11 | 53 | 14 | 0 | 7 | 14 | 0 | 75 | 8 | 13 |
2018 | Policy | 16 | 32 | 27 | 14 | 2 | 9 | 0 | 52 | 18 | 44 |
2018 | Project management | 31 | 28 | 21 | 5 | 4 | 12 | 0 | 66 | 10 | 43 |
2018 | Other services to the public | 24 | 33 | 22 | 8 | 5 | 8 | 1 | 62 | 14 | 180 |
2018 | None of the above | 24 | 31 | 20 | 5 | 1 | 17 | 3 | 68 | 7 | 153 |
2017 | Client contact centre | 30 | 36 | 12 | 3 | 3 | 14 | 2 | 79 | 7 | 219 |
2017 | Health care practitioners | 32 | 29 | 19 | 3 | 2 | 14 | 1 | 72 | 6 | 165 |
2017 | Communications or public affairs | 32 | 30 | 18 | 2 | 3 | 13 | 2 | 74 | 5 | 63 |
2017 | Access to information and privacy | 70 | 21 | 3 | 6 | 0 | 0 | 0 | 91 | 6 | 30 |
2017 | Security | 37 | 34 | 9 | 9 | 0 | 10 | 0 | 79 | 10 | 10 |
2017 | Legal services | 50 | 19 | 13 | 4 | 4 | 7 | 2 | 76 | 9 | 45 |
2017 | Administration and operations | 29 | 28 | 20 | 4 | 3 | 15 | 2 | 68 | 8 | 485 |
2017 | Human resources | 38 | 33 | 12 | 3 | 1 | 13 | 0 | 81 | 5 | 91 |
2017 | Financial management | 38 | 26 | 21 | 2 | 2 | 13 | 0 | 73 | 4 | 62 |
2017 | Information management | 58 | 15 | 11 | 0 | 0 | 16 | 0 | 87 | 0 | 25 |
2017 | Information technology | 31 | 29 | 20 | 4 | 1 | 12 | 3 | 70 | 6 | 100 |
2017 | Evaluation | 43 | 13 | 22 | 7 | 0 | 14 | 0 | 66 | 9 | 14 |
2017 | Data sciences | 18 | 21 | 6 | 0 | 5 | 34 | 16 | 77 | 11 | 16 |
2017 | Policy | 25 | 28 | 24 | 3 | 4 | 16 | 0 | 63 | 8 | 67 |
2017 | Project management | 27 | 34 | 10 | 0 | 2 | 22 | 5 | 83 | 3 | 39 |
2017 | Other services to the public | 23 | 32 | 19 | 7 | 4 | 13 | 2 | 65 | 13 | 221 |
2017 | None of the above | 26 | 29 | 20 | 4 | 4 | 16 | 1 | 66 | 10 | 232 |
2014 | Client contact centre | 23 | 42 | 20 | 4 | 1 | 9 | 1 | 73 | 5 | 211 |
2014 | Health care practitioners | 33 | 20 | 20 | 2 | 4 | 18 | 3 | 67 | 8 | 115 |
2014 | Communications or public affairs | 11 | 20 | 50 | 1 | 3 | 14 | 2 | 36 | 4 | 62 |
2014 | Access to information and privacy | 64 | 10 | 13 | 0 | 0 | 13 | 0 | 85 | 0 | 34 |
2014 | Security | 29 | 22 | 7 | 16 | 7 | 18 | 0 | 63 | 28 | 13 |
2014 | Legal services | 28 | 40 | 15 | 3 | 4 | 11 | 0 | 76 | 8 | 53 |
2014 | Administration and operations | 27 | 28 | 21 | 4 | 3 | 16 | 2 | 66 | 9 | 392 |
2014 | Human resources | 26 | 36 | 17 | 1 | 11 | 8 | 1 | 68 | 13 | 95 |
2014 | Financial management | 25 | 16 | 27 | 3 | 5 | 11 | 14 | 54 | 10 | 72 |
2014 | Procurement | 38 | 14 | 24 | 0 | 0 | 24 | 0 | 68 | 0 | 10 |
2014 | Information management | 34 | 35 | 9 | 4 | 0 | 15 | 2 | 83 | 5 | 34 |
2014 | Information technology | 24 | 36 | 19 | 2 | 1 | 18 | 0 | 73 | 4 | 122 |
2014 | Internal audit | 36 | 28 | 9 | 9 | 0 | 19 | 0 | 79 | 11 | 11 |
2014 | Evaluation | 24 | 22 | 39 | 0 | 0 | 15 | 0 | 54 | 0 | 13 |
2014 | Other services to the public | 21 | 26 | 19 | 6 | 5 | 24 | 0 | 62 | 14 | 168 |
2014 | None of the above | 12 | 24 | 40 | 3 | 1 | 17 | 2 | 45 | 6 | 196 |
Duty to accommodate
The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 22 | 78 | 250 |
2019 | Health care practitioners | 21 | 79 | 199 |
2019 | Communications or public affairs | 14 | 86 | 63 |
2019 | Access to information and privacy | 12 | 88 | 30 |
2019 | Security | 0 | 100 | 10 |
2019 | Legal services | 14 | 86 | 51 |
2019 | Administration and operations | 22 | 78 | 503 |
2019 | Human resources | 14 | 86 | 115 |
2019 | Financial management | 12 | 88 | 78 |
2019 | Procurement | 26 | 74 | 12 |
2019 | Information management | 20 | 80 | 34 |
2019 | Information technology | 9 | 91 | 105 |
2019 | Internal audit | 0 | 100 | 11 |
2019 | Evaluation | 0 | 100 | 11 |
2019 | Data sciences | 14 | 86 | 16 |
2019 | Policy | 18 | 82 | 60 |
2019 | Project management | 12 | 88 | 65 |
2019 | Other services to the public | 28 | 72 | 221 |
2019 | None of the above | 19 | 81 | 243 |
2017 | Client contact centre | 31 | 69 | 219 |
2017 | Health care practitioners | 24 | 76 | 165 |
2017 | Communications or public affairs | 16 | 84 | 63 |
2017 | Legal services | 25 | 75 | 45 |
2017 | Administration and operations | 27 | 73 | 485 |
2017 | Human resources | 11 | 89 | 91 |
2017 | Financial management | 17 | 83 | 63 |
2017 | Information technology | 17 | 83 | 100 |
2017 | Policy | 19 | 81 | 67 |
2017 | Project management | 15 | 85 | 39 |
2017 | Other services to the public | 36 | 64 | 221 |
2017 | None of the above | 24 | 76 | 228 |
2014 | Client contact centre | 22 | 78 | 212 |
2014 | Health care practitioners | 21 | 79 | 115 |
2014 | Communications or public affairs | 10 | 90 | 62 |
2014 | Legal services | 14 | 86 | 53 |
2014 | Administration and operations | 20 | 80 | 393 |
2014 | Human resources | 23 | 77 | 93 |
2014 | Information technology | 10 | 90 | 122 |
2014 | Other services to the public | 26 | 74 | 169 |
2014 | None of the above | 23 | 77 | 197 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 81 | 19 | 59 |
2019 | Health care practitioners | 93 | 7 | 41 |
2019 | Administration and operations | 84 | 16 | 118 |
2019 | Human resources | 100 | 0 | 16 |
2019 | Financial management | 72 | 28 | 10 |
2019 | Information technology | 92 | 8 | 10 |
2019 | Policy | 100 | 0 | 11 |
2019 | Other services to the public | 82 | 18 | 63 |
2019 | None of the above | 92 | 8 | 50 |
2017 | Client contact centre | 84 | 16 | 68 |
2017 | Health care practitioners | 78 | 22 | 41 |
2017 | Communications or public affairs | 73 | 27 | 11 |
2017 | Legal services | 83 | 17 | 11 |
2017 | Administration and operations | 79 | 21 | 134 |
2017 | Human resources | 82 | 18 | 10 |
2017 | Financial management | 90 | 10 | 10 |
2017 | Information technology | 75 | 25 | 16 |
2017 | Policy | 100 | 0 | 13 |
2017 | Other services to the public | 69 | 31 | 77 |
2017 | None of the above | 82 | 18 | 55 |
2014 | Client contact centre | 81 | 19 | 51 |
2014 | Health care practitioners | 64 | 36 | 33 |
2014 | Communications or public affairs | 80 | 20 | 11 |
2014 | Administration and operations | 75 | 25 | 74 |
2014 | Human resources | 92 | 8 | 14 |
2014 | Information technology | 78 | 22 | 13 |
2014 | Other services to the public | 82 | 18 | 51 |
2014 | None of the above | 88 | 12 | 42 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 40 | 30 | 13 | 15 | 2 | 0 | 0 | 70 | 17 | 46 |
2019 | Health care practitioners | 39 | 36 | 0 | 20 | 5 | 0 | 0 | 75 | 25 | 38 |
2019 | Administration and operations | 50 | 25 | 8 | 16 | 2 | 0 | 0 | 75 | 18 | 98 |
2019 | Human resources | 84 | 6 | 0 | 5 | 5 | 0 | 0 | 90 | 10 | 16 |
2019 | Policy | 74 | 17 | 0 | 0 | 9 | 0 | 0 | 91 | 9 | 11 |
2019 | Other services to the public | 35 | 38 | 4 | 8 | 13 | 2 | 0 | 75 | 22 | 50 |
2019 | None of the above | 51 | 28 | 7 | 8 | 6 | 0 | 0 | 79 | 14 | 46 |
2017 | Client contact centre | 32 | 51 | 3 | 10 | 3 | 0 | 0 | 83 | 13 | 57 |
2017 | Health care practitioners | 31 | 41 | 3 | 21 | 3 | 0 | 0 | 73 | 24 | 32 |
2017 | Administration and operations | 38 | 44 | 6 | 9 | 3 | 0 | 1 | 83 | 12 | 104 |
2017 | Information technology | 50 | 17 | 0 | 34 | 0 | 0 | 0 | 66 | 34 | 12 |
2017 | Policy | 68 | 15 | 0 | 16 | 0 | 0 | 0 | 84 | 16 | 13 |
2017 | Other services to the public | 32 | 37 | 7 | 18 | 5 | 0 | 0 | 69 | 23 | 54 |
2017 | None of the above | 38 | 35 | 9 | 11 | 7 | 0 | 0 | 73 | 18 | 45 |
2014 | Client contact centre | 48 | 35 | 7 | 10 | 0 | 0 | 0 | 83 | 10 | 41 |
2014 | Health care practitioners | 53 | 40 | 0 | 3 | 3 | 0 | 0 | 94 | 6 | 22 |
2014 | Administration and operations | 52 | 32 | 9 | 2 | 5 | 0 | 0 | 84 | 7 | 58 |
2014 | Human resources | 28 | 9 | 0 | 59 | 5 | 0 | 0 | 36 | 64 | 12 |
2014 | Information technology | 70 | 10 | 0 | 20 | 0 | 0 | 0 | 80 | 20 | 10 |
2014 | Other services to the public | 44 | 35 | 2 | 14 | 2 | 2 | 0 | 81 | 16 | 43 |
2014 | None of the above | 56 | 34 | 2 | 4 | 4 | 0 | 0 | 90 | 8 | 37 |
Workplace well-being
A psychologically healthy workplace
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 61 | 24 | 7 | 2 | 5 | 1 | 0 | 86 | 7 | 250 |
2019 | Health care practitioners | 61 | 25 | 6 | 4 | 4 | 0 | 0 | 86 | 8 | 199 |
2019 | Communications or public affairs | 65 | 21 | 8 | 3 | 0 | 0 | 3 | 88 | 3 | 63 |
2019 | Access to information and privacy | 79 | 9 | 4 | 4 | 4 | 0 | 0 | 88 | 7 | 29 |
2019 | Security | 68 | 22 | 10 | 0 | 0 | 0 | 0 | 90 | 0 | 10 |
2019 | Legal services | 64 | 16 | 10 | 4 | 4 | 2 | 0 | 82 | 8 | 51 |
2019 | Administration and operations | 62 | 22 | 8 | 3 | 4 | 1 | 0 | 84 | 8 | 505 |
2019 | Human resources | 72 | 22 | 3 | 2 | 0 | 1 | 0 | 95 | 2 | 115 |
2019 | Financial management | 59 | 25 | 5 | 8 | 3 | 0 | 0 | 84 | 12 | 78 |
2019 | Procurement | 47 | 45 | 0 | 0 | 8 | 0 | 0 | 92 | 8 | 11 |
2019 | Information management | 61 | 22 | 3 | 3 | 8 | 3 | 0 | 86 | 12 | 34 |
2019 | Information technology | 70 | 19 | 6 | 2 | 3 | 1 | 0 | 90 | 5 | 104 |
2019 | Evaluation | 64 | 28 | 0 | 0 | 7 | 0 | 0 | 93 | 7 | 11 |
2019 | Data sciences | 95 | 5 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 16 |
2019 | Policy | 63 | 23 | 9 | 2 | 3 | 0 | 0 | 86 | 5 | 60 |
2019 | Project management | 51 | 34 | 10 | 3 | 1 | 0 | 0 | 86 | 4 | 65 |
2019 | Other services to the public | 59 | 22 | 9 | 5 | 4 | 1 | 0 | 82 | 9 | 221 |
2019 | None of the above | 60 | 20 | 11 | 3 | 5 | 1 | 0 | 81 | 7 | 243 |
2018 | Client contact centre | 51 | 22 | 14 | 5 | 6 | 1 | 0 | 74 | 12 | 148 |
2018 | Health care practitioners | 54 | 25 | 11 | 4 | 6 | 0 | 0 | 79 | 10 | 143 |
2018 | Communications or public affairs | 55 | 14 | 12 | 12 | 5 | 2 | 0 | 71 | 17 | 42 |
2018 | Access to information and privacy | 56 | 25 | 12 | 0 | 8 | 0 | 0 | 80 | 8 | 26 |
2018 | Security | 60 | 9 | 23 | 0 | 8 | 0 | 0 | 69 | 8 | 11 |
2018 | Legal services | 62 | 20 | 6 | 7 | 3 | 2 | 0 | 84 | 10 | 58 |
2018 | Administration and operations | 52 | 27 | 9 | 6 | 6 | 0 | 0 | 79 | 12 | 372 |
2018 | Human resources | 55 | 27 | 11 | 4 | 3 | 0 | 0 | 82 | 7 | 72 |
2018 | Financial management | 59 | 21 | 10 | 4 | 6 | 0 | 0 | 80 | 10 | 50 |
2018 | Information management | 51 | 29 | 15 | 0 | 4 | 0 | 0 | 81 | 4 | 22 |
2018 | Information technology | 54 | 27 | 11 | 6 | 1 | 1 | 0 | 82 | 7 | 82 |
2018 | Evaluation | 62 | 29 | 9 | 0 | 0 | 0 | 0 | 91 | 0 | 11 |
2018 | Data sciences | 41 | 33 | 14 | 12 | 0 | 0 | 0 | 73 | 12 | 13 |
2018 | Policy | 57 | 32 | 1 | 3 | 5 | 2 | 0 | 91 | 8 | 43 |
2018 | Project management | 49 | 28 | 14 | 5 | 4 | 0 | 0 | 77 | 9 | 43 |
2018 | Other services to the public | 55 | 25 | 9 | 3 | 7 | 0 | 1 | 81 | 10 | 180 |
2018 | None of the above | 53 | 24 | 10 | 9 | 4 | 0 | 0 | 77 | 13 | 153 |
2017 | Client contact centre | 52 | 27 | 13 | 5 | 4 | 0 | 0 | 79 | 8 | 219 |
2017 | Health care practitioners | 52 | 25 | 12 | 6 | 5 | 1 | 0 | 77 | 11 | 165 |
2017 | Communications or public affairs | 74 | 12 | 9 | 4 | 2 | 0 | 0 | 85 | 5 | 63 |
2017 | Access to information and privacy | 80 | 20 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 29 |
2017 | Security | 55 | 9 | 16 | 9 | 10 | 0 | 0 | 65 | 20 | 10 |
2017 | Legal services | 61 | 22 | 9 | 0 | 9 | 0 | 0 | 83 | 9 | 45 |
2017 | Administration and operations | 56 | 22 | 9 | 6 | 5 | 1 | 0 | 79 | 12 | 484 |
2017 | Human resources | 71 | 16 | 8 | 3 | 1 | 1 | 0 | 87 | 5 | 91 |
2017 | Financial management | 71 | 19 | 2 | 2 | 6 | 0 | 0 | 90 | 8 | 62 |
2017 | Information management | 84 | 16 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 25 |
2017 | Information technology | 65 | 19 | 9 | 5 | 0 | 1 | 1 | 86 | 5 | 100 |
2017 | Evaluation | 71 | 14 | 8 | 0 | 0 | 7 | 0 | 91 | 0 | 14 |
2017 | Data sciences | 56 | 38 | 5 | 0 | 0 | 0 | 0 | 95 | 0 | 16 |
2017 | Policy | 62 | 26 | 8 | 0 | 3 | 1 | 0 | 89 | 3 | 67 |
2017 | Project management | 58 | 25 | 8 | 2 | 7 | 0 | 0 | 83 | 10 | 39 |
2017 | Other services to the public | 49 | 21 | 14 | 5 | 9 | 3 | 0 | 71 | 14 | 221 |
2017 | None of the above | 52 | 23 | 13 | 3 | 6 | 2 | 1 | 78 | 9 | 232 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 21 | 59 | 8 | 8 | 4 | 0 | 0 | 80 | 12 | 25 |
2019 | Health care practitioners | 39 | 42 | 19 | 0 | 0 | 0 | 0 | 81 | 0 | 12 |
2019 | Communications or public affairs | 14 | 35 | 26 | 6 | 13 | 0 | 7 | 53 | 20 | 15 |
2019 | Administration and operations | 15 | 55 | 18 | 9 | 2 | 0 | 1 | 71 | 11 | 93 |
2019 | Human resources | 25 | 43 | 21 | 11 | 0 | 0 | 0 | 68 | 11 | 35 |
2019 | Financial management | 23 | 55 | 9 | 13 | 0 | 0 | 0 | 78 | 13 | 22 |
2019 | Information technology | 26 | 45 | 14 | 9 | 3 | 0 | 3 | 73 | 12 | 34 |
2019 | Policy | 21 | 41 | 24 | 7 | 0 | 7 | 0 | 67 | 7 | 14 |
2019 | Project management | 29 | 50 | 11 | 11 | 0 | 0 | 0 | 79 | 11 | 18 |
2019 | Other services to the public | 29 | 56 | 12 | 3 | 0 | 0 | 0 | 85 | 3 | 31 |
2019 | None of the above | 10 | 57 | 24 | 6 | 0 | 3 | 0 | 69 | 6 | 32 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 47 | 36 | 10 | 3 | 3 | 0 | 0 | 83 | 7 | 250 |
2019 | Health care practitioners | 50 | 31 | 8 | 10 | 1 | 0 | 0 | 81 | 11 | 197 |
2019 | Communications or public affairs | 46 | 42 | 8 | 3 | 0 | 2 | 0 | 89 | 3 | 61 |
2019 | Access to information and privacy | 74 | 21 | 6 | 0 | 0 | 0 | 0 | 94 | 0 | 30 |
2019 | Security | 68 | 22 | 10 | 0 | 0 | 0 | 0 | 90 | 0 | 10 |
2019 | Legal services | 58 | 24 | 8 | 8 | 2 | 0 | 0 | 82 | 10 | 51 |
2019 | Administration and operations | 47 | 38 | 9 | 3 | 2 | 0 | 0 | 86 | 5 | 505 |
2019 | Human resources | 57 | 34 | 4 | 2 | 0 | 2 | 0 | 93 | 2 | 111 |
2019 | Financial management | 43 | 45 | 5 | 7 | 0 | 0 | 0 | 88 | 7 | 77 |
2019 | Procurement | 43 | 48 | 9 | 0 | 0 | 0 | 0 | 91 | 0 | 12 |
2019 | Information management | 59 | 30 | 6 | 3 | 3 | 0 | 0 | 89 | 6 | 34 |
2019 | Information technology | 52 | 37 | 5 | 4 | 0 | 2 | 0 | 91 | 4 | 103 |
2019 | Internal audit | 83 | 17 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2019 | Evaluation | 49 | 22 | 0 | 7 | 23 | 0 | 0 | 70 | 30 | 11 |
2019 | Data sciences | 57 | 43 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 16 |
2019 | Policy | 45 | 49 | 5 | 2 | 0 | 0 | 0 | 94 | 2 | 60 |
2019 | Project management | 49 | 42 | 4 | 3 | 1 | 0 | 0 | 91 | 4 | 65 |
2019 | Other services to the public | 43 | 40 | 9 | 6 | 2 | 0 | 0 | 83 | 8 | 222 |
2019 | None of the above | 47 | 34 | 12 | 4 | 1 | 0 | 1 | 82 | 6 | 244 |
2018 | Client contact centre | 34 | 43 | 14 | 2 | 7 | 0 | 0 | 77 | 9 | 147 |
2018 | Health care practitioners | 37 | 37 | 14 | 7 | 5 | 0 | 0 | 74 | 12 | 142 |
2018 | Communications or public affairs | 49 | 19 | 21 | 8 | 2 | 0 | 0 | 68 | 11 | 42 |
2018 | Access to information and privacy | 64 | 31 | 0 | 0 | 5 | 0 | 0 | 95 | 5 | 26 |
2018 | Security | 51 | 49 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2018 | Legal services | 47 | 38 | 7 | 5 | 3 | 0 | 0 | 85 | 8 | 58 |
2018 | Administration and operations | 46 | 39 | 8 | 5 | 1 | 1 | 0 | 86 | 6 | 378 |
2018 | Human resources | 54 | 30 | 12 | 3 | 1 | 0 | 0 | 84 | 5 | 71 |
2018 | Financial management | 48 | 38 | 8 | 6 | 0 | 0 | 0 | 87 | 6 | 50 |
2018 | Information management | 66 | 17 | 12 | 5 | 0 | 0 | 0 | 83 | 5 | 23 |
2018 | Information technology | 48 | 43 | 5 | 1 | 1 | 2 | 0 | 93 | 2 | 83 |
2018 | Evaluation | 64 | 36 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 12 |
2018 | Data sciences | 45 | 48 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 13 |
2018 | Policy | 45 | 41 | 7 | 7 | 0 | 0 | 0 | 86 | 7 | 44 |
2018 | Project management | 53 | 31 | 9 | 5 | 2 | 0 | 0 | 84 | 7 | 44 |
2018 | Other services to the public | 39 | 43 | 8 | 5 | 5 | 0 | 0 | 82 | 10 | 181 |
2018 | None of the above | 50 | 40 | 5 | 3 | 1 | 2 | 0 | 91 | 4 | 151 |
2017 | Client contact centre | 33 | 42 | 13 | 9 | 4 | 0 | 0 | 75 | 12 | 219 |
2017 | Health care practitioners | 41 | 39 | 8 | 7 | 5 | 0 | 0 | 80 | 12 | 164 |
2017 | Communications or public affairs | 42 | 49 | 3 | 2 | 2 | 3 | 0 | 94 | 3 | 63 |
2017 | Access to information and privacy | 75 | 25 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 30 |
2017 | Security | 46 | 18 | 0 | 9 | 26 | 0 | 0 | 65 | 35 | 10 |
2017 | Legal services | 50 | 37 | 0 | 9 | 4 | 0 | 0 | 87 | 13 | 44 |
2017 | Administration and operations | 43 | 40 | 9 | 4 | 3 | 0 | 0 | 84 | 7 | 485 |
2017 | Human resources | 58 | 37 | 2 | 2 | 1 | 0 | 0 | 95 | 3 | 91 |
2017 | Financial management | 50 | 37 | 8 | 5 | 0 | 0 | 0 | 87 | 5 | 63 |
2017 | Information management | 68 | 29 | 3 | 0 | 0 | 0 | 0 | 97 | 0 | 25 |
2017 | Information technology | 53 | 35 | 9 | 1 | 1 | 0 | 1 | 89 | 2 | 100 |
2017 | Evaluation | 57 | 35 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 14 |
2017 | Data sciences | 51 | 38 | 0 | 11 | 0 | 0 | 0 | 89 | 11 | 16 |
2017 | Policy | 50 | 38 | 4 | 7 | 0 | 0 | 0 | 89 | 7 | 67 |
2017 | Project management | 38 | 52 | 8 | 2 | 0 | 0 | 0 | 90 | 2 | 39 |
2017 | Other services to the public | 36 | 37 | 12 | 9 | 5 | 0 | 0 | 74 | 14 | 221 |
2017 | None of the above | 42 | 36 | 13 | 6 | 3 | 0 | 0 | 78 | 9 | 232 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 27 | 36 | 15 | 12 | 10 | 1 | 0 | 63 | 22 | 250 |
2019 | Health care practitioners | 28 | 39 | 9 | 14 | 11 | 0 | 0 | 66 | 24 | 199 |
2019 | Communications or public affairs | 27 | 37 | 15 | 17 | 5 | 0 | 0 | 63 | 22 | 63 |
2019 | Access to information and privacy | 61 | 26 | 6 | 8 | 0 | 0 | 0 | 87 | 8 | 30 |
2019 | Security | 49 | 32 | 20 | 0 | 0 | 0 | 0 | 80 | 0 | 10 |
2019 | Legal services | 29 | 40 | 6 | 12 | 14 | 0 | 0 | 68 | 26 | 51 |
2019 | Administration and operations | 28 | 37 | 13 | 12 | 10 | 0 | 0 | 65 | 21 | 505 |
2019 | Human resources | 36 | 33 | 14 | 12 | 5 | 1 | 0 | 70 | 17 | 115 |
2019 | Financial management | 28 | 42 | 11 | 16 | 4 | 0 | 0 | 70 | 19 | 78 |
2019 | Procurement | 35 | 17 | 39 | 9 | 0 | 0 | 0 | 52 | 9 | 12 |
2019 | Information management | 39 | 32 | 8 | 11 | 11 | 0 | 0 | 71 | 21 | 34 |
2019 | Information technology | 32 | 40 | 12 | 8 | 4 | 4 | 0 | 75 | 12 | 105 |
2019 | Internal audit | 56 | 27 | 18 | 0 | 0 | 0 | 0 | 82 | 0 | 11 |
2019 | Evaluation | 23 | 46 | 0 | 9 | 23 | 0 | 0 | 69 | 31 | 11 |
2019 | Data sciences | 56 | 30 | 10 | 5 | 0 | 0 | 0 | 86 | 5 | 16 |
2019 | Policy | 21 | 37 | 24 | 14 | 3 | 0 | 0 | 59 | 17 | 60 |
2019 | Project management | 21 | 52 | 15 | 6 | 7 | 0 | 0 | 72 | 13 | 64 |
2019 | Other services to the public | 24 | 30 | 18 | 13 | 14 | 0 | 0 | 55 | 27 | 221 |
2019 | None of the above | 32 | 30 | 12 | 16 | 8 | 0 | 1 | 63 | 25 | 242 |
2018 | Client contact centre | 24 | 27 | 14 | 18 | 16 | 0 | 0 | 52 | 34 | 147 |
2018 | Health care practitioners | 21 | 36 | 15 | 11 | 16 | 1 | 0 | 57 | 27 | 142 |
2018 | Communications or public affairs | 27 | 26 | 12 | 24 | 11 | 1 | 0 | 53 | 35 | 42 |
2018 | Access to information and privacy | 47 | 44 | 0 | 5 | 0 | 5 | 0 | 95 | 5 | 26 |
2018 | Security | 43 | 26 | 8 | 23 | 0 | 0 | 0 | 69 | 23 | 11 |
2018 | Legal services | 30 | 36 | 13 | 13 | 8 | 0 | 0 | 66 | 21 | 59 |
2018 | Administration and operations | 26 | 38 | 14 | 12 | 10 | 0 | 0 | 64 | 22 | 381 |
2018 | Human resources | 26 | 27 | 22 | 15 | 10 | 0 | 0 | 53 | 24 | 72 |
2018 | Financial management | 30 | 33 | 8 | 21 | 8 | 0 | 0 | 63 | 29 | 50 |
2018 | Information management | 53 | 22 | 16 | 0 | 9 | 0 | 0 | 75 | 9 | 23 |
2018 | Information technology | 27 | 40 | 16 | 9 | 5 | 2 | 0 | 69 | 15 | 84 |
2018 | Evaluation | 24 | 52 | 8 | 16 | 0 | 0 | 0 | 76 | 16 | 12 |
2018 | Data sciences | 26 | 34 | 20 | 14 | 7 | 0 | 0 | 59 | 21 | 13 |
2018 | Policy | 28 | 33 | 13 | 17 | 10 | 0 | 0 | 61 | 26 | 44 |
2018 | Project management | 18 | 55 | 11 | 5 | 9 | 2 | 0 | 75 | 14 | 44 |
2018 | Other services to the public | 23 | 31 | 13 | 18 | 16 | 0 | 0 | 53 | 33 | 181 |
2018 | None of the above | 22 | 33 | 15 | 16 | 12 | 1 | 0 | 56 | 29 | 153 |
2017 | Client contact centre | 17 | 40 | 14 | 13 | 15 | 1 | 0 | 58 | 28 | 217 |
2017 | Health care practitioners | 17 | 39 | 13 | 18 | 13 | 0 | 0 | 56 | 31 | 165 |
2017 | Communications or public affairs | 13 | 49 | 16 | 10 | 7 | 4 | 0 | 65 | 18 | 63 |
2017 | Access to information and privacy | 61 | 30 | 9 | 0 | 0 | 0 | 0 | 91 | 0 | 30 |
2017 | Security | 37 | 18 | 0 | 34 | 10 | 0 | 0 | 55 | 45 | 10 |
2017 | Legal services | 27 | 37 | 8 | 19 | 9 | 0 | 0 | 64 | 28 | 45 |
2017 | Administration and operations | 20 | 40 | 12 | 17 | 10 | 1 | 0 | 61 | 27 | 486 |
2017 | Human resources | 22 | 43 | 14 | 11 | 7 | 2 | 0 | 66 | 19 | 90 |
2017 | Financial management | 28 | 41 | 14 | 11 | 6 | 0 | 0 | 69 | 17 | 63 |
2017 | Information management | 53 | 43 | 4 | 0 | 0 | 0 | 0 | 96 | 0 | 24 |
2017 | Information technology | 23 | 42 | 17 | 9 | 5 | 4 | 0 | 68 | 15 | 100 |
2017 | Evaluation | 28 | 43 | 7 | 7 | 16 | 0 | 0 | 70 | 23 | 14 |
2017 | Data sciences | 38 | 29 | 12 | 16 | 5 | 0 | 0 | 67 | 21 | 16 |
2017 | Policy | 27 | 44 | 11 | 8 | 9 | 2 | 0 | 73 | 17 | 66 |
2017 | Project management | 23 | 32 | 20 | 10 | 7 | 8 | 0 | 60 | 18 | 39 |
2017 | Other services to the public | 14 | 35 | 12 | 16 | 23 | 1 | 0 | 50 | 39 | 221 |
2017 | None of the above | 14 | 36 | 15 | 17 | 15 | 2 | 0 | 51 | 33 | 232 |
Work-related stress
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 20 | 24 | 19 | 15 | 20 | 0 | 2 | 45 | 36 | 250 |
2019 | Health care practitioners | 24 | 28 | 24 | 8 | 16 | 0 | 0 | 52 | 24 | 199 |
2019 | Communications or public affairs | 33 | 23 | 18 | 14 | 10 | 2 | 0 | 56 | 25 | 63 |
2019 | Access to information and privacy | 30 | 34 | 23 | 14 | 0 | 0 | 0 | 64 | 14 | 30 |
2019 | Security | 29 | 29 | 32 | 10 | 0 | 0 | 0 | 59 | 10 | 10 |
2019 | Legal services | 14 | 24 | 35 | 10 | 16 | 2 | 0 | 39 | 26 | 51 |
2019 | Administration and operations | 18 | 30 | 24 | 14 | 14 | 0 | 0 | 49 | 28 | 505 |
2019 | Human resources | 18 | 44 | 17 | 10 | 10 | 0 | 1 | 63 | 20 | 113 |
2019 | Financial management | 25 | 27 | 25 | 11 | 13 | 0 | 0 | 52 | 24 | 77 |
2019 | Procurement | 28 | 23 | 35 | 15 | 0 | 0 | 0 | 50 | 15 | 12 |
2019 | Information management | 19 | 28 | 12 | 13 | 25 | 0 | 3 | 49 | 39 | 34 |
2019 | Information technology | 21 | 32 | 25 | 7 | 14 | 0 | 0 | 54 | 21 | 105 |
2019 | Internal audit | 40 | 43 | 10 | 8 | 0 | 0 | 0 | 82 | 8 | 11 |
2019 | Evaluation | 0 | 17 | 32 | 22 | 30 | 0 | 0 | 17 | 51 | 11 |
2019 | Data sciences | 16 | 39 | 15 | 20 | 10 | 0 | 0 | 55 | 30 | 16 |
2019 | Policy | 17 | 36 | 19 | 11 | 17 | 0 | 0 | 53 | 28 | 60 |
2019 | Project management | 17 | 31 | 21 | 13 | 18 | 0 | 0 | 48 | 31 | 65 |
2019 | Other services to the public | 20 | 27 | 23 | 12 | 18 | 0 | 0 | 47 | 30 | 222 |
2019 | None of the above | 28 | 26 | 19 | 11 | 16 | 0 | 1 | 54 | 27 | 244 |
2018 | Client contact centre | 16 | 21 | 18 | 15 | 29 | 0 | 1 | 37 | 45 | 146 |
2018 | Health care practitioners | 17 | 32 | 16 | 14 | 20 | 0 | 1 | 50 | 34 | 143 |
2018 | Communications or public affairs | 34 | 24 | 18 | 9 | 14 | 0 | 0 | 58 | 24 | 42 |
2018 | Access to information and privacy | 23 | 35 | 30 | 3 | 8 | 0 | 0 | 58 | 12 | 26 |
2018 | Security | 17 | 23 | 34 | 9 | 17 | 0 | 0 | 40 | 26 | 11 |
2018 | Legal services | 29 | 14 | 17 | 15 | 24 | 0 | 2 | 44 | 39 | 59 |
2018 | Administration and operations | 17 | 28 | 23 | 13 | 19 | 0 | 0 | 46 | 32 | 380 |
2018 | Human resources | 20 | 37 | 20 | 8 | 16 | 0 | 0 | 56 | 24 | 72 |
2018 | Financial management | 14 | 22 | 27 | 13 | 22 | 0 | 2 | 36 | 36 | 50 |
2018 | Information management | 13 | 33 | 21 | 19 | 14 | 0 | 0 | 46 | 33 | 23 |
2018 | Information technology | 19 | 31 | 22 | 7 | 20 | 0 | 1 | 50 | 27 | 84 |
2018 | Evaluation | 18 | 8 | 32 | 32 | 10 | 0 | 0 | 26 | 42 | 12 |
2018 | Data sciences | 19 | 11 | 34 | 0 | 36 | 0 | 0 | 31 | 36 | 13 |
2018 | Policy | 14 | 26 | 22 | 22 | 16 | 0 | 0 | 40 | 38 | 43 |
2018 | Project management | 11 | 29 | 30 | 11 | 18 | 0 | 0 | 41 | 30 | 44 |
2018 | Other services to the public | 20 | 23 | 21 | 14 | 21 | 0 | 1 | 44 | 35 | 181 |
2018 | None of the above | 18 | 23 | 22 | 18 | 18 | 0 | 1 | 42 | 36 | 153 |
2017 | Client contact centre | 17 | 14 | 22 | 15 | 31 | 0 | 2 | 31 | 47 | 219 |
2017 | Health care practitioners | 12 | 21 | 17 | 20 | 26 | 0 | 2 | 35 | 48 | 165 |
2017 | Communications or public affairs | 20 | 20 | 25 | 13 | 20 | 0 | 2 | 41 | 34 | 63 |
2017 | Access to information and privacy | 26 | 27 | 19 | 13 | 12 | 0 | 3 | 55 | 25 | 30 |
2017 | Security | 18 | 63 | 9 | 0 | 9 | 0 | 0 | 82 | 9 | 10 |
2017 | Legal services | 22 | 27 | 20 | 9 | 22 | 0 | 0 | 49 | 31 | 44 |
2017 | Administration and operations | 17 | 20 | 21 | 18 | 24 | 0 | 0 | 37 | 41 | 486 |
2017 | Human resources | 20 | 26 | 27 | 17 | 9 | 0 | 0 | 46 | 26 | 90 |
2017 | Financial management | 16 | 28 | 23 | 16 | 17 | 0 | 0 | 44 | 33 | 63 |
2017 | Information management | 23 | 15 | 34 | 25 | 4 | 0 | 0 | 37 | 29 | 24 |
2017 | Information technology | 21 | 32 | 16 | 15 | 15 | 0 | 1 | 53 | 30 | 100 |
2017 | Evaluation | 15 | 42 | 28 | 7 | 8 | 0 | 0 | 57 | 15 | 14 |
2017 | Data sciences | 12 | 49 | 5 | 11 | 23 | 0 | 0 | 60 | 34 | 16 |
2017 | Policy | 21 | 24 | 18 | 19 | 18 | 0 | 1 | 45 | 37 | 67 |
2017 | Project management | 8 | 37 | 10 | 31 | 15 | 0 | 0 | 45 | 45 | 39 |
2017 | Other services to the public | 20 | 19 | 16 | 18 | 26 | 0 | 1 | 39 | 45 | 221 |
2017 | None of the above | 21 | 17 | 19 | 18 | 24 | 0 | 1 | 38 | 42 | 229 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 21 | 20 | 24 | 14 | 19 | 1 | 1 | 42 | 33 | 250 |
2019 | Health care practitioners | 18 | 22 | 28 | 12 | 21 | 0 | 0 | 40 | 32 | 200 |
2019 | Communications or public affairs | 14 | 41 | 27 | 13 | 5 | 0 | 0 | 55 | 18 | 63 |
2019 | Access to information and privacy | 29 | 38 | 14 | 7 | 13 | 0 | 0 | 67 | 19 | 30 |
2019 | Security | 20 | 41 | 29 | 10 | 0 | 0 | 0 | 61 | 10 | 10 |
2019 | Legal services | 13 | 24 | 23 | 10 | 29 | 0 | 0 | 37 | 39 | 51 |
2019 | Administration and operations | 20 | 29 | 24 | 12 | 14 | 0 | 0 | 50 | 26 | 504 |
2019 | Human resources | 15 | 28 | 29 | 13 | 15 | 0 | 0 | 43 | 28 | 115 |
2019 | Financial management | 23 | 32 | 25 | 10 | 8 | 0 | 1 | 56 | 19 | 77 |
2019 | Procurement | 26 | 44 | 15 | 15 | 0 | 0 | 0 | 70 | 15 | 12 |
2019 | Information management | 39 | 22 | 17 | 17 | 3 | 3 | 0 | 62 | 21 | 34 |
2019 | Information technology | 17 | 23 | 28 | 19 | 12 | 0 | 0 | 40 | 32 | 105 |
2019 | Evaluation | 9 | 40 | 39 | 13 | 0 | 0 | 0 | 48 | 13 | 11 |
2019 | Data sciences | 24 | 34 | 20 | 12 | 10 | 0 | 0 | 58 | 22 | 16 |
2019 | Policy | 14 | 45 | 21 | 14 | 6 | 0 | 0 | 60 | 20 | 60 |
2019 | Project management | 22 | 20 | 31 | 21 | 6 | 0 | 0 | 42 | 27 | 64 |
2019 | Other services to the public | 13 | 20 | 20 | 18 | 30 | 0 | 0 | 33 | 48 | 221 |
2019 | None of the above | 19 | 22 | 24 | 17 | 16 | 0 | 2 | 42 | 34 | 244 |
2018 | Client contact centre | 12 | 26 | 19 | 19 | 23 | 0 | 1 | 38 | 43 | 146 |
2018 | Health care practitioners | 13 | 22 | 22 | 20 | 22 | 0 | 0 | 35 | 43 | 142 |
2018 | Communications or public affairs | 13 | 27 | 34 | 7 | 19 | 0 | 0 | 40 | 26 | 42 |
2018 | Access to information and privacy | 29 | 30 | 22 | 7 | 11 | 0 | 0 | 60 | 18 | 26 |
2018 | Security | 23 | 17 | 51 | 9 | 0 | 0 | 0 | 40 | 9 | 11 |
2018 | Legal services | 13 | 25 | 24 | 10 | 26 | 0 | 2 | 39 | 36 | 59 |
2018 | Administration and operations | 13 | 26 | 30 | 18 | 14 | 0 | 0 | 38 | 32 | 379 |
2018 | Human resources | 6 | 20 | 31 | 21 | 21 | 0 | 0 | 27 | 43 | 72 |
2018 | Financial management | 12 | 35 | 29 | 13 | 12 | 0 | 0 | 46 | 25 | 50 |
2018 | Information management | 34 | 25 | 20 | 17 | 4 | 0 | 0 | 59 | 21 | 23 |
2018 | Information technology | 8 | 39 | 32 | 8 | 12 | 0 | 0 | 47 | 21 | 84 |
2018 | Evaluation | 8 | 32 | 34 | 8 | 18 | 0 | 0 | 40 | 26 | 12 |
2018 | Data sciences | 7 | 34 | 31 | 29 | 0 | 0 | 0 | 41 | 29 | 13 |
2018 | Policy | 9 | 32 | 26 | 18 | 15 | 0 | 0 | 41 | 33 | 43 |
2018 | Project management | 16 | 21 | 34 | 18 | 11 | 0 | 0 | 37 | 30 | 44 |
2018 | Other services to the public | 7 | 13 | 20 | 21 | 37 | 1 | 1 | 20 | 59 | 182 |
2018 | None of the above | 14 | 24 | 26 | 20 | 16 | 0 | 0 | 38 | 36 | 153 |
2017 | Client contact centre | 15 | 21 | 21 | 18 | 22 | 0 | 4 | 38 | 41 | 217 |
2017 | Health care practitioners | 15 | 19 | 22 | 18 | 25 | 0 | 1 | 34 | 44 | 164 |
2017 | Communications or public affairs | 13 | 30 | 26 | 24 | 7 | 0 | 0 | 43 | 31 | 63 |
2017 | Access to information and privacy | 23 | 41 | 20 | 3 | 6 | 0 | 7 | 69 | 10 | 30 |
2017 | Security | 18 | 25 | 38 | 18 | 0 | 0 | 0 | 43 | 18 | 10 |
2017 | Legal services | 13 | 18 | 25 | 22 | 21 | 0 | 0 | 32 | 43 | 45 |
2017 | Administration and operations | 19 | 22 | 26 | 17 | 16 | 0 | 1 | 41 | 32 | 485 |
2017 | Human resources | 9 | 21 | 33 | 21 | 16 | 0 | 0 | 30 | 37 | 91 |
2017 | Financial management | 17 | 28 | 28 | 16 | 11 | 0 | 0 | 46 | 27 | 62 |
2017 | Information management | 48 | 18 | 24 | 7 | 4 | 0 | 0 | 66 | 11 | 25 |
2017 | Information technology | 13 | 41 | 24 | 11 | 11 | 0 | 0 | 55 | 22 | 100 |
2017 | Evaluation | 14 | 35 | 37 | 7 | 7 | 0 | 0 | 49 | 14 | 14 |
2017 | Data sciences | 0 | 34 | 43 | 24 | 0 | 0 | 0 | 34 | 24 | 16 |
2017 | Policy | 24 | 23 | 34 | 10 | 7 | 1 | 0 | 48 | 18 | 67 |
2017 | Project management | 13 | 36 | 23 | 15 | 13 | 0 | 0 | 50 | 28 | 38 |
2017 | Other services to the public | 9 | 12 | 26 | 19 | 34 | 0 | 0 | 21 | 53 | 221 |
2017 | None of the above | 10 | 26 | 26 | 15 | 22 | 0 | 0 | 36 | 37 | 230 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 32 | 21 | 22 | 10 | 9 | 1 | 4 | 56 | 20 | 249 |
2019 | Health care practitioners | 31 | 27 | 19 | 12 | 10 | 0 | 2 | 59 | 22 | 199 |
2019 | Communications or public affairs | 21 | 42 | 25 | 11 | 0 | 0 | 1 | 63 | 11 | 62 |
2019 | Access to information and privacy | 50 | 27 | 7 | 6 | 10 | 0 | 0 | 77 | 16 | 30 |
2019 | Security | 20 | 49 | 12 | 20 | 0 | 0 | 0 | 68 | 20 | 10 |
2019 | Legal services | 27 | 37 | 20 | 4 | 12 | 0 | 0 | 64 | 16 | 51 |
2019 | Administration and operations | 31 | 32 | 18 | 10 | 8 | 0 | 1 | 63 | 18 | 500 |
2019 | Human resources | 24 | 25 | 24 | 17 | 10 | 0 | 0 | 49 | 27 | 114 |
2019 | Financial management | 38 | 28 | 21 | 5 | 5 | 0 | 3 | 68 | 10 | 78 |
2019 | Procurement | 26 | 35 | 15 | 24 | 0 | 0 | 0 | 61 | 24 | 12 |
2019 | Information management | 45 | 22 | 16 | 12 | 3 | 3 | 0 | 69 | 15 | 34 |
2019 | Information technology | 20 | 33 | 24 | 12 | 8 | 0 | 2 | 54 | 21 | 104 |
2019 | Internal audit | 40 | 40 | 20 | 0 | 0 | 0 | 0 | 80 | 0 | 10 |
2019 | Evaluation | 35 | 8 | 26 | 8 | 24 | 0 | 0 | 43 | 32 | 10 |
2019 | Data sciences | 24 | 40 | 11 | 15 | 10 | 0 | 0 | 64 | 25 | 16 |
2019 | Policy | 24 | 37 | 23 | 11 | 5 | 0 | 0 | 61 | 16 | 60 |
2019 | Project management | 26 | 22 | 36 | 12 | 5 | 0 | 0 | 48 | 16 | 65 |
2019 | Other services to the public | 24 | 24 | 20 | 15 | 15 | 0 | 1 | 49 | 31 | 221 |
2019 | None of the above | 31 | 24 | 21 | 11 | 11 | 0 | 2 | 56 | 23 | 243 |
2018 | Client contact centre | 26 | 25 | 23 | 12 | 12 | 0 | 2 | 52 | 25 | 145 |
2018 | Health care practitioners | 17 | 29 | 24 | 15 | 13 | 0 | 1 | 47 | 28 | 142 |
2018 | Communications or public affairs | 13 | 31 | 28 | 14 | 14 | 0 | 0 | 44 | 28 | 42 |
2018 | Access to information and privacy | 31 | 26 | 23 | 17 | 4 | 0 | 0 | 57 | 20 | 25 |
2018 | Security | 9 | 57 | 26 | 9 | 0 | 0 | 0 | 65 | 9 | 11 |
2018 | Legal services | 36 | 18 | 24 | 6 | 10 | 0 | 5 | 57 | 17 | 59 |
2018 | Administration and operations | 22 | 29 | 26 | 14 | 6 | 0 | 2 | 52 | 21 | 376 |
2018 | Human resources | 15 | 18 | 22 | 31 | 15 | 0 | 0 | 33 | 46 | 71 |
2018 | Financial management | 21 | 37 | 17 | 14 | 6 | 0 | 4 | 62 | 21 | 50 |
2018 | Information management | 38 | 33 | 20 | 4 | 5 | 0 | 0 | 71 | 9 | 23 |
2018 | Information technology | 10 | 39 | 29 | 6 | 16 | 0 | 0 | 49 | 22 | 82 |
2018 | Evaluation | 16 | 34 | 32 | 18 | 0 | 0 | 0 | 50 | 18 | 12 |
2018 | Data sciences | 7 | 34 | 23 | 21 | 14 | 0 | 0 | 41 | 36 | 13 |
2018 | Policy | 14 | 31 | 26 | 20 | 10 | 0 | 0 | 45 | 30 | 43 |
2018 | Project management | 16 | 23 | 31 | 18 | 9 | 2 | 0 | 40 | 28 | 44 |
2018 | Other services to the public | 13 | 25 | 28 | 14 | 18 | 1 | 1 | 38 | 33 | 182 |
2018 | None of the above | 16 | 29 | 28 | 17 | 8 | 0 | 1 | 46 | 25 | 152 |
2017 | Client contact centre | 25 | 16 | 18 | 15 | 16 | 0 | 9 | 46 | 35 | 217 |
2017 | Health care practitioners | 23 | 25 | 17 | 18 | 14 | 0 | 3 | 50 | 33 | 164 |
2017 | Communications or public affairs | 18 | 24 | 32 | 18 | 7 | 0 | 0 | 42 | 25 | 63 |
2017 | Access to information and privacy | 36 | 38 | 9 | 0 | 9 | 0 | 7 | 80 | 10 | 30 |
2017 | Security | 43 | 18 | 29 | 9 | 0 | 0 | 0 | 62 | 9 | 10 |
2017 | Legal services | 36 | 20 | 20 | 11 | 9 | 0 | 4 | 58 | 21 | 44 |
2017 | Administration and operations | 26 | 26 | 24 | 11 | 10 | 0 | 2 | 54 | 22 | 484 |
2017 | Human resources | 10 | 28 | 29 | 20 | 13 | 0 | 0 | 38 | 33 | 91 |
2017 | Financial management | 29 | 18 | 28 | 17 | 5 | 0 | 2 | 48 | 23 | 63 |
2017 | Information management | 57 | 29 | 14 | 0 | 0 | 0 | 0 | 86 | 0 | 24 |
2017 | Information technology | 23 | 34 | 22 | 15 | 5 | 0 | 1 | 57 | 20 | 100 |
2017 | Evaluation | 22 | 31 | 31 | 8 | 7 | 0 | 0 | 54 | 15 | 13 |
2017 | Data sciences | 0 | 39 | 33 | 16 | 12 | 0 | 0 | 39 | 28 | 16 |
2017 | Policy | 23 | 25 | 28 | 10 | 13 | 0 | 0 | 49 | 24 | 67 |
2017 | Project management | 18 | 31 | 21 | 15 | 12 | 0 | 3 | 50 | 28 | 39 |
2017 | Other services to the public | 16 | 29 | 24 | 13 | 15 | 0 | 3 | 46 | 29 | 220 |
2017 | None of the above | 17 | 30 | 23 | 15 | 13 | 0 | 2 | 47 | 29 | 228 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 24 | 20 | 18 | 18 | 18 | 2 | 1 | 45 | 37 | 248 |
2019 | Health care practitioners | 20 | 18 | 27 | 14 | 19 | 0 | 2 | 39 | 34 | 198 |
2019 | Communications or public affairs | 18 | 28 | 23 | 18 | 11 | 0 | 1 | 47 | 29 | 63 |
2019 | Access to information and privacy | 46 | 21 | 17 | 7 | 9 | 0 | 0 | 68 | 15 | 30 |
2019 | Security | 22 | 29 | 29 | 20 | 0 | 0 | 0 | 51 | 20 | 10 |
2019 | Legal services | 8 | 29 | 27 | 10 | 26 | 0 | 0 | 37 | 36 | 51 |
2019 | Administration and operations | 24 | 28 | 18 | 14 | 15 | 1 | 0 | 52 | 29 | 503 |
2019 | Human resources | 30 | 24 | 17 | 19 | 10 | 0 | 0 | 54 | 29 | 115 |
2019 | Financial management | 28 | 28 | 21 | 11 | 7 | 1 | 3 | 59 | 19 | 78 |
2019 | Procurement | 44 | 32 | 17 | 8 | 0 | 0 | 0 | 76 | 8 | 12 |
2019 | Information management | 29 | 23 | 24 | 8 | 15 | 0 | 3 | 53 | 23 | 34 |
2019 | Information technology | 14 | 34 | 24 | 18 | 11 | 0 | 0 | 48 | 28 | 105 |
2019 | Internal audit | 42 | 28 | 10 | 20 | 0 | 0 | 0 | 70 | 20 | 10 |
2019 | Evaluation | 16 | 17 | 16 | 16 | 36 | 0 | 0 | 33 | 51 | 11 |
2019 | Data sciences | 14 | 48 | 16 | 11 | 10 | 0 | 0 | 63 | 21 | 16 |
2019 | Policy | 29 | 35 | 18 | 11 | 6 | 0 | 0 | 64 | 18 | 60 |
2019 | Project management | 25 | 27 | 29 | 12 | 7 | 0 | 0 | 52 | 19 | 64 |
2019 | Other services to the public | 15 | 16 | 17 | 19 | 32 | 0 | 0 | 32 | 51 | 221 |
2019 | None of the above | 20 | 23 | 17 | 15 | 21 | 2 | 2 | 45 | 37 | 243 |
2018 | Client contact centre | 10 | 23 | 11 | 20 | 36 | 0 | 0 | 33 | 56 | 146 |
2018 | Health care practitioners | 15 | 23 | 19 | 16 | 27 | 0 | 0 | 38 | 43 | 142 |
2018 | Communications or public affairs | 12 | 25 | 23 | 16 | 19 | 0 | 4 | 39 | 37 | 42 |
2018 | Access to information and privacy | 22 | 29 | 27 | 19 | 3 | 0 | 0 | 51 | 22 | 26 |
2018 | Security | 15 | 34 | 34 | 17 | 0 | 0 | 0 | 49 | 17 | 11 |
2018 | Legal services | 9 | 23 | 25 | 13 | 28 | 0 | 2 | 33 | 42 | 58 |
2018 | Administration and operations | 17 | 25 | 23 | 17 | 18 | 0 | 0 | 42 | 35 | 379 |
2018 | Human resources | 10 | 13 | 20 | 36 | 22 | 0 | 0 | 22 | 58 | 72 |
2018 | Financial management | 20 | 34 | 23 | 13 | 9 | 0 | 0 | 54 | 23 | 50 |
2018 | Information management | 42 | 17 | 20 | 8 | 13 | 0 | 0 | 59 | 21 | 23 |
2018 | Information technology | 11 | 27 | 36 | 13 | 13 | 0 | 0 | 38 | 26 | 83 |
2018 | Evaluation | 10 | 48 | 0 | 32 | 10 | 0 | 0 | 58 | 42 | 12 |
2018 | Data sciences | 8 | 42 | 25 | 25 | 0 | 0 | 0 | 50 | 25 | 11 |
2018 | Policy | 16 | 27 | 27 | 12 | 17 | 0 | 0 | 44 | 29 | 43 |
2018 | Project management | 7 | 23 | 41 | 16 | 12 | 0 | 0 | 31 | 28 | 43 |
2018 | Other services to the public | 6 | 13 | 21 | 18 | 41 | 1 | 1 | 19 | 59 | 178 |
2018 | None of the above | 17 | 16 | 23 | 21 | 22 | 0 | 0 | 33 | 43 | 152 |
2017 | Client contact centre | 10 | 21 | 24 | 20 | 23 | 0 | 2 | 31 | 44 | 216 |
2017 | Health care practitioners | 13 | 22 | 21 | 19 | 23 | 0 | 2 | 36 | 43 | 164 |
2017 | Communications or public affairs | 11 | 28 | 22 | 24 | 17 | 0 | 0 | 38 | 40 | 62 |
2017 | Access to information and privacy | 29 | 35 | 19 | 7 | 6 | 0 | 3 | 67 | 13 | 30 |
2017 | Security | 18 | 18 | 35 | 9 | 18 | 0 | 0 | 37 | 28 | 10 |
2017 | Legal services | 13 | 16 | 17 | 29 | 24 | 0 | 0 | 29 | 53 | 45 |
2017 | Administration and operations | 18 | 24 | 19 | 17 | 19 | 0 | 3 | 43 | 37 | 486 |
2017 | Human resources | 9 | 18 | 35 | 17 | 20 | 1 | 0 | 28 | 37 | 90 |
2017 | Financial management | 30 | 26 | 16 | 15 | 13 | 0 | 0 | 56 | 28 | 63 |
2017 | Information management | 36 | 24 | 20 | 16 | 3 | 0 | 0 | 60 | 20 | 25 |
2017 | Information technology | 15 | 35 | 18 | 15 | 15 | 0 | 1 | 50 | 31 | 100 |
2017 | Evaluation | 29 | 28 | 13 | 14 | 15 | 0 | 0 | 57 | 29 | 14 |
2017 | Data sciences | 11 | 17 | 18 | 32 | 22 | 0 | 0 | 28 | 54 | 16 |
2017 | Policy | 10 | 29 | 31 | 12 | 16 | 1 | 0 | 40 | 28 | 67 |
2017 | Project management | 15 | 22 | 26 | 20 | 17 | 0 | 0 | 37 | 37 | 39 |
2017 | Other services to the public | 11 | 16 | 18 | 21 | 33 | 0 | 0 | 27 | 55 | 221 |
2017 | None of the above | 11 | 22 | 22 | 18 | 25 | 1 | 1 | 34 | 44 | 232 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 64 | 19 | 5 | 1 | 1 | 1 | 9 | 92 | 2 | 247 |
2019 | Health care practitioners | 60 | 20 | 9 | 2 | 3 | 1 | 5 | 85 | 5 | 200 |
2019 | Communications or public affairs | 50 | 28 | 13 | 5 | 2 | 0 | 3 | 80 | 6 | 63 |
2019 | Access to information and privacy | 77 | 10 | 0 | 2 | 4 | 0 | 7 | 93 | 7 | 30 |
2019 | Security | 61 | 20 | 10 | 0 | 0 | 0 | 10 | 89 | 0 | 10 |
2019 | Legal services | 49 | 21 | 10 | 6 | 4 | 0 | 10 | 78 | 11 | 51 |
2019 | Administration and operations | 57 | 21 | 8 | 5 | 3 | 0 | 6 | 83 | 8 | 502 |
2019 | Human resources | 52 | 26 | 9 | 3 | 5 | 0 | 5 | 82 | 9 | 113 |
2019 | Financial management | 44 | 32 | 13 | 1 | 6 | 0 | 4 | 79 | 8 | 77 |
2019 | Procurement | 76 | 24 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 12 |
2019 | Information management | 85 | 8 | 3 | 0 | 0 | 0 | 3 | 97 | 0 | 33 |
2019 | Information technology | 42 | 28 | 18 | 1 | 9 | 0 | 1 | 71 | 10 | 105 |
2019 | Evaluation | 55 | 24 | 13 | 0 | 0 | 0 | 7 | 86 | 0 | 11 |
2019 | Data sciences | 58 | 25 | 10 | 0 | 6 | 0 | 0 | 84 | 6 | 16 |
2019 | Policy | 52 | 29 | 9 | 8 | 2 | 0 | 0 | 80 | 10 | 60 |
2019 | Project management | 46 | 25 | 15 | 10 | 2 | 0 | 1 | 72 | 12 | 64 |
2019 | Other services to the public | 56 | 22 | 10 | 4 | 3 | 0 | 5 | 82 | 7 | 222 |
2019 | None of the above | 53 | 18 | 16 | 3 | 3 | 0 | 7 | 77 | 7 | 244 |
2018 | Client contact centre | 47 | 21 | 11 | 5 | 1 | 0 | 15 | 80 | 7 | 144 |
2018 | Health care practitioners | 62 | 17 | 6 | 3 | 3 | 0 | 9 | 86 | 7 | 141 |
2018 | Communications or public affairs | 38 | 25 | 17 | 8 | 9 | 0 | 3 | 66 | 17 | 41 |
2018 | Access to information and privacy | 71 | 10 | 3 | 0 | 4 | 0 | 11 | 91 | 5 | 26 |
2018 | Security | 34 | 40 | 17 | 0 | 0 | 0 | 8 | 81 | 0 | 11 |
2018 | Legal services | 58 | 8 | 13 | 3 | 3 | 0 | 13 | 77 | 8 | 58 |
2018 | Administration and operations | 52 | 21 | 12 | 3 | 4 | 0 | 8 | 79 | 8 | 376 |
2018 | Human resources | 38 | 25 | 19 | 6 | 9 | 0 | 4 | 66 | 15 | 71 |
2018 | Financial management | 48 | 15 | 17 | 8 | 6 | 0 | 6 | 67 | 15 | 50 |
2018 | Information management | 83 | 4 | 9 | 0 | 0 | 0 | 4 | 91 | 0 | 23 |
2018 | Information technology | 41 | 35 | 12 | 7 | 4 | 1 | 0 | 77 | 11 | 84 |
2018 | Evaluation | 36 | 40 | 16 | 8 | 0 | 0 | 0 | 76 | 8 | 12 |
2018 | Data sciences | 45 | 28 | 14 | 0 | 0 | 0 | 12 | 84 | 0 | 13 |
2018 | Policy | 36 | 35 | 9 | 7 | 10 | 0 | 2 | 73 | 17 | 43 |
2018 | Project management | 37 | 36 | 14 | 0 | 7 | 2 | 5 | 78 | 7 | 44 |
2018 | Other services to the public | 49 | 24 | 8 | 5 | 2 | 1 | 10 | 83 | 8 | 182 |
2018 | None of the above | 45 | 28 | 7 | 10 | 3 | 0 | 8 | 78 | 15 | 152 |
2017 | Client contact centre | 49 | 23 | 10 | 4 | 2 | 0 | 11 | 82 | 7 | 219 |
2017 | Health care practitioners | 52 | 19 | 9 | 5 | 4 | 0 | 11 | 80 | 9 | 164 |
2017 | Communications or public affairs | 44 | 27 | 19 | 4 | 6 | 0 | 0 | 70 | 10 | 62 |
2017 | Access to information and privacy | 67 | 9 | 3 | 0 | 3 | 0 | 17 | 92 | 4 | 30 |
2017 | Security | 62 | 9 | 9 | 10 | 9 | 0 | 0 | 71 | 20 | 10 |
2017 | Legal services | 44 | 20 | 11 | 9 | 0 | 0 | 16 | 76 | 11 | 43 |
2017 | Administration and operations | 48 | 24 | 11 | 3 | 3 | 1 | 10 | 82 | 6 | 482 |
2017 | Human resources | 43 | 20 | 17 | 3 | 7 | 0 | 10 | 71 | 11 | 91 |
2017 | Financial management | 43 | 22 | 19 | 4 | 3 | 0 | 9 | 71 | 8 | 63 |
2017 | Information management | 69 | 18 | 0 | 0 | 0 | 0 | 13 | 100 | 0 | 25 |
2017 | Information technology | 57 | 24 | 7 | 4 | 1 | 0 | 7 | 87 | 5 | 99 |
2017 | Evaluation | 64 | 7 | 7 | 7 | 7 | 0 | 8 | 77 | 15 | 14 |
2017 | Data sciences | 38 | 45 | 12 | 0 | 5 | 0 | 0 | 83 | 5 | 16 |
2017 | Policy | 43 | 21 | 17 | 9 | 4 | 1 | 4 | 67 | 14 | 67 |
2017 | Project management | 47 | 19 | 15 | 12 | 0 | 0 | 8 | 71 | 13 | 39 |
2017 | Other services to the public | 47 | 18 | 12 | 5 | 4 | 0 | 14 | 76 | 11 | 221 |
2017 | None of the above | 49 | 21 | 5 | 6 | 3 | 0 | 15 | 83 | 11 | 230 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 41 | 27 | 18 | 9 | 6 | 0 | 0 | 68 | 15 | 250 |
2019 | Health care practitioners | 41 | 26 | 19 | 7 | 7 | 0 | 1 | 67 | 14 | 198 |
2019 | Communications or public affairs | 29 | 38 | 17 | 12 | 4 | 0 | 0 | 67 | 16 | 63 |
2019 | Access to information and privacy | 54 | 30 | 10 | 2 | 4 | 0 | 0 | 83 | 6 | 30 |
2019 | Security | 59 | 10 | 22 | 10 | 0 | 0 | 0 | 68 | 10 | 10 |
2019 | Legal services | 35 | 39 | 17 | 4 | 4 | 0 | 0 | 75 | 8 | 51 |
2019 | Administration and operations | 37 | 30 | 17 | 9 | 8 | 0 | 0 | 66 | 17 | 505 |
2019 | Human resources | 45 | 22 | 18 | 10 | 6 | 0 | 0 | 66 | 16 | 113 |
2019 | Financial management | 35 | 36 | 17 | 4 | 6 | 0 | 1 | 73 | 10 | 78 |
2019 | Procurement | 54 | 36 | 10 | 0 | 0 | 0 | 0 | 90 | 0 | 11 |
2019 | Information management | 53 | 17 | 21 | 3 | 3 | 3 | 0 | 72 | 6 | 34 |
2019 | Information technology | 35 | 27 | 24 | 7 | 8 | 0 | 0 | 61 | 15 | 105 |
2019 | Evaluation | 23 | 26 | 44 | 0 | 7 | 0 | 0 | 49 | 7 | 11 |
2019 | Data sciences | 30 | 34 | 5 | 5 | 25 | 0 | 0 | 64 | 31 | 16 |
2019 | Policy | 35 | 31 | 23 | 6 | 5 | 0 | 0 | 66 | 11 | 59 |
2019 | Project management | 29 | 39 | 17 | 9 | 6 | 0 | 0 | 68 | 15 | 65 |
2019 | Other services to the public | 28 | 34 | 20 | 9 | 9 | 0 | 0 | 62 | 18 | 222 |
2019 | None of the above | 36 | 30 | 19 | 7 | 8 | 0 | 0 | 66 | 15 | 242 |
2018 | Client contact centre | 30 | 25 | 24 | 9 | 12 | 0 | 1 | 55 | 21 | 146 |
2018 | Health care practitioners | 32 | 24 | 19 | 10 | 15 | 0 | 1 | 57 | 24 | 142 |
2018 | Communications or public affairs | 32 | 22 | 23 | 7 | 14 | 0 | 3 | 56 | 21 | 42 |
2018 | Access to information and privacy | 50 | 23 | 14 | 8 | 4 | 0 | 0 | 74 | 12 | 26 |
2018 | Security | 26 | 66 | 0 | 9 | 0 | 0 | 0 | 91 | 9 | 11 |
2018 | Legal services | 35 | 26 | 22 | 10 | 6 | 0 | 2 | 62 | 16 | 59 |
2018 | Administration and operations | 32 | 24 | 24 | 9 | 10 | 0 | 1 | 57 | 19 | 377 |
2018 | Human resources | 31 | 15 | 25 | 12 | 16 | 0 | 0 | 46 | 29 | 72 |
2018 | Financial management | 35 | 22 | 26 | 10 | 8 | 0 | 0 | 57 | 18 | 50 |
2018 | Information management | 42 | 40 | 9 | 9 | 0 | 0 | 0 | 82 | 9 | 23 |
2018 | Information technology | 30 | 39 | 13 | 7 | 11 | 0 | 0 | 68 | 18 | 83 |
2018 | Evaluation | 24 | 32 | 34 | 10 | 0 | 0 | 0 | 56 | 10 | 12 |
2018 | Data sciences | 14 | 33 | 39 | 0 | 14 | 0 | 0 | 47 | 14 | 13 |
2018 | Policy | 26 | 32 | 19 | 14 | 10 | 0 | 0 | 58 | 24 | 43 |
2018 | Project management | 23 | 32 | 27 | 9 | 9 | 0 | 0 | 55 | 18 | 44 |
2018 | Other services to the public | 16 | 29 | 23 | 15 | 17 | 0 | 0 | 45 | 32 | 181 |
2018 | None of the above | 22 | 22 | 25 | 13 | 14 | 1 | 3 | 46 | 28 | 153 |
2017 | Client contact centre | 30 | 26 | 24 | 9 | 10 | 0 | 0 | 56 | 20 | 217 |
2017 | Health care practitioners | 23 | 30 | 24 | 11 | 10 | 0 | 1 | 54 | 21 | 164 |
2017 | Communications or public affairs | 22 | 35 | 21 | 18 | 5 | 0 | 0 | 57 | 23 | 62 |
2017 | Access to information and privacy | 53 | 26 | 15 | 3 | 3 | 0 | 0 | 79 | 6 | 30 |
2017 | Security | 28 | 28 | 25 | 9 | 10 | 0 | 0 | 55 | 20 | 10 |
2017 | Legal services | 24 | 27 | 31 | 13 | 4 | 0 | 0 | 52 | 17 | 45 |
2017 | Administration and operations | 28 | 32 | 22 | 11 | 7 | 0 | 0 | 60 | 18 | 482 |
2017 | Human resources | 33 | 27 | 20 | 10 | 11 | 0 | 0 | 60 | 21 | 91 |
2017 | Financial management | 33 | 31 | 21 | 12 | 1 | 0 | 2 | 65 | 14 | 62 |
2017 | Information management | 51 | 24 | 14 | 11 | 0 | 0 | 0 | 75 | 11 | 25 |
2017 | Information technology | 35 | 38 | 16 | 6 | 4 | 1 | 1 | 74 | 10 | 100 |
2017 | Evaluation | 28 | 29 | 22 | 7 | 14 | 0 | 0 | 57 | 21 | 14 |
2017 | Data sciences | 17 | 38 | 39 | 5 | 0 | 0 | 0 | 55 | 5 | 16 |
2017 | Policy | 34 | 21 | 18 | 15 | 9 | 0 | 3 | 57 | 24 | 67 |
2017 | Project management | 29 | 38 | 18 | 5 | 10 | 0 | 0 | 67 | 15 | 38 |
2017 | Other services to the public | 23 | 26 | 20 | 15 | 15 | 0 | 0 | 49 | 31 | 221 |
2017 | None of the above | 29 | 28 | 18 | 13 | 11 | 0 | 1 | 57 | 24 | 230 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 30 | 31 | 22 | 9 | 5 | 0 | 2 | 62 | 15 | 248 |
2019 | Health care practitioners | 28 | 32 | 21 | 9 | 10 | 0 | 0 | 60 | 19 | 198 |
2019 | Communications or public affairs | 35 | 34 | 20 | 7 | 3 | 0 | 0 | 69 | 10 | 63 |
2019 | Access to information and privacy | 56 | 31 | 6 | 8 | 0 | 0 | 0 | 86 | 8 | 29 |
2019 | Security | 49 | 41 | 10 | 0 | 0 | 0 | 0 | 90 | 0 | 10 |
2019 | Legal services | 33 | 44 | 14 | 10 | 0 | 0 | 0 | 76 | 10 | 51 |
2019 | Administration and operations | 25 | 39 | 18 | 9 | 8 | 0 | 1 | 65 | 17 | 503 |
2019 | Human resources | 33 | 35 | 22 | 6 | 2 | 0 | 2 | 69 | 9 | 114 |
2019 | Financial management | 30 | 31 | 25 | 7 | 5 | 0 | 3 | 62 | 12 | 78 |
2019 | Procurement | 33 | 34 | 26 | 8 | 0 | 0 | 0 | 67 | 8 | 12 |
2019 | Information management | 23 | 30 | 31 | 6 | 6 | 3 | 3 | 55 | 12 | 34 |
2019 | Information technology | 28 | 36 | 22 | 8 | 5 | 0 | 1 | 65 | 13 | 104 |
2019 | Evaluation | 23 | 26 | 23 | 0 | 23 | 6 | 0 | 52 | 24 | 11 |
2019 | Data sciences | 36 | 49 | 14 | 0 | 0 | 0 | 0 | 86 | 0 | 16 |
2019 | Policy | 18 | 38 | 29 | 11 | 3 | 0 | 0 | 56 | 14 | 60 |
2019 | Project management | 19 | 45 | 24 | 9 | 3 | 0 | 0 | 64 | 12 | 65 |
2019 | Other services to the public | 30 | 30 | 18 | 14 | 8 | 0 | 0 | 60 | 22 | 221 |
2019 | None of the above | 28 | 31 | 18 | 12 | 10 | 1 | 1 | 61 | 21 | 243 |
2018 | Client contact centre | 20 | 31 | 21 | 15 | 12 | 0 | 0 | 51 | 28 | 145 |
2018 | Health care practitioners | 17 | 38 | 19 | 13 | 12 | 1 | 0 | 56 | 25 | 142 |
2018 | Communications or public affairs | 7 | 47 | 28 | 11 | 8 | 0 | 0 | 54 | 19 | 42 |
2018 | Access to information and privacy | 43 | 35 | 7 | 3 | 5 | 0 | 7 | 84 | 9 | 26 |
2018 | Security | 34 | 57 | 9 | 0 | 0 | 0 | 0 | 91 | 0 | 11 |
2018 | Legal services | 22 | 43 | 17 | 3 | 10 | 2 | 5 | 68 | 14 | 58 |
2018 | Administration and operations | 22 | 40 | 21 | 8 | 7 | 0 | 1 | 63 | 15 | 377 |
2018 | Human resources | 27 | 33 | 32 | 4 | 3 | 0 | 1 | 61 | 6 | 71 |
2018 | Financial management | 15 | 51 | 13 | 12 | 4 | 0 | 4 | 69 | 17 | 50 |
2018 | Information management | 26 | 26 | 30 | 4 | 9 | 5 | 0 | 55 | 14 | 23 |
2018 | Information technology | 28 | 40 | 20 | 8 | 2 | 0 | 2 | 69 | 11 | 84 |
2018 | Evaluation | 8 | 66 | 18 | 8 | 0 | 0 | 0 | 74 | 8 | 12 |
2018 | Data sciences | 14 | 34 | 25 | 12 | 14 | 0 | 0 | 48 | 26 | 13 |
2018 | Policy | 12 | 43 | 23 | 14 | 5 | 2 | 0 | 57 | 19 | 43 |
2018 | Project management | 14 | 55 | 18 | 2 | 9 | 2 | 0 | 70 | 11 | 44 |
2018 | Other services to the public | 20 | 34 | 19 | 17 | 10 | 1 | 0 | 54 | 26 | 182 |
2018 | None of the above | 21 | 33 | 26 | 14 | 4 | 1 | 1 | 55 | 18 | 153 |
2017 | Client contact centre | 26 | 30 | 22 | 10 | 9 | 1 | 3 | 58 | 20 | 218 |
2017 | Health care practitioners | 25 | 27 | 22 | 12 | 13 | 0 | 2 | 53 | 25 | 164 |
2017 | Communications or public affairs | 20 | 32 | 27 | 16 | 5 | 0 | 0 | 53 | 21 | 62 |
2017 | Access to information and privacy | 62 | 22 | 13 | 0 | 0 | 0 | 3 | 87 | 0 | 30 |
2017 | Security | 37 | 28 | 25 | 10 | 0 | 0 | 0 | 65 | 10 | 10 |
2017 | Legal services | 31 | 41 | 17 | 4 | 6 | 0 | 0 | 72 | 11 | 45 |
2017 | Administration and operations | 26 | 32 | 22 | 13 | 5 | 0 | 1 | 59 | 18 | 482 |
2017 | Human resources | 22 | 37 | 32 | 7 | 3 | 0 | 0 | 58 | 10 | 91 |
2017 | Financial management | 31 | 36 | 17 | 11 | 2 | 2 | 2 | 70 | 13 | 63 |
2017 | Information management | 47 | 34 | 18 | 0 | 0 | 0 | 0 | 82 | 0 | 25 |
2017 | Information technology | 30 | 40 | 19 | 6 | 4 | 0 | 1 | 71 | 10 | 100 |
2017 | Evaluation | 36 | 21 | 22 | 7 | 14 | 0 | 0 | 57 | 22 | 14 |
2017 | Data sciences | 22 | 33 | 34 | 5 | 5 | 0 | 0 | 55 | 11 | 16 |
2017 | Policy | 25 | 39 | 16 | 9 | 6 | 0 | 4 | 68 | 16 | 67 |
2017 | Project management | 16 | 37 | 37 | 10 | 0 | 0 | 0 | 53 | 10 | 38 |
2017 | Other services to the public | 19 | 32 | 22 | 14 | 10 | 0 | 3 | 53 | 25 | 221 |
2017 | None of the above | 23 | 36 | 20 | 9 | 9 | 0 | 2 | 61 | 19 | 231 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 27 | 24 | 24 | 14 | 10 | 0 | 1 | 51 | 24 | 249 |
2019 | Health care practitioners | 19 | 28 | 23 | 16 | 13 | 1 | 0 | 48 | 29 | 199 |
2019 | Communications or public affairs | 15 | 44 | 26 | 15 | 0 | 0 | 0 | 59 | 15 | 63 |
2019 | Access to information and privacy | 41 | 43 | 5 | 4 | 7 | 0 | 0 | 85 | 10 | 29 |
2019 | Security | 29 | 51 | 10 | 10 | 0 | 0 | 0 | 80 | 10 | 10 |
2019 | Legal services | 45 | 21 | 16 | 10 | 8 | 0 | 0 | 66 | 18 | 51 |
2019 | Administration and operations | 21 | 32 | 24 | 14 | 9 | 0 | 0 | 53 | 23 | 506 |
2019 | Human resources | 24 | 29 | 21 | 13 | 11 | 0 | 1 | 54 | 25 | 115 |
2019 | Financial management | 27 | 31 | 21 | 13 | 5 | 1 | 1 | 60 | 19 | 78 |
2019 | Procurement | 17 | 43 | 9 | 32 | 0 | 0 | 0 | 59 | 32 | 12 |
2019 | Information management | 17 | 28 | 38 | 8 | 6 | 0 | 3 | 46 | 14 | 34 |
2019 | Information technology | 13 | 40 | 27 | 9 | 11 | 0 | 0 | 53 | 21 | 105 |
2019 | Internal audit | 28 | 62 | 0 | 10 | 0 | 0 | 0 | 90 | 10 | 11 |
2019 | Evaluation | 17 | 40 | 13 | 7 | 23 | 0 | 0 | 57 | 30 | 11 |
2019 | Data sciences | 34 | 30 | 15 | 5 | 16 | 0 | 0 | 64 | 21 | 16 |
2019 | Policy | 13 | 30 | 32 | 13 | 11 | 0 | 0 | 44 | 24 | 60 |
2019 | Project management | 11 | 34 | 28 | 15 | 12 | 0 | 0 | 45 | 27 | 65 |
2019 | Other services to the public | 17 | 20 | 22 | 26 | 14 | 0 | 0 | 37 | 41 | 221 |
2019 | None of the above | 23 | 25 | 21 | 12 | 16 | 0 | 1 | 49 | 29 | 241 |
2018 | Client contact centre | 16 | 25 | 25 | 17 | 16 | 0 | 1 | 41 | 33 | 147 |
2018 | Health care practitioners | 11 | 31 | 30 | 18 | 10 | 0 | 1 | 42 | 28 | 143 |
2018 | Communications or public affairs | 13 | 25 | 34 | 18 | 10 | 0 | 0 | 38 | 28 | 42 |
2018 | Access to information and privacy | 36 | 40 | 8 | 8 | 4 | 0 | 3 | 79 | 13 | 26 |
2018 | Security | 9 | 81 | 0 | 9 | 0 | 0 | 0 | 91 | 9 | 10 |
2018 | Legal services | 24 | 27 | 18 | 18 | 7 | 0 | 6 | 54 | 26 | 58 |
2018 | Administration and operations | 13 | 36 | 28 | 14 | 8 | 0 | 1 | 50 | 22 | 378 |
2018 | Human resources | 16 | 21 | 38 | 18 | 6 | 1 | 0 | 37 | 24 | 71 |
2018 | Financial management | 22 | 33 | 27 | 11 | 2 | 0 | 4 | 57 | 14 | 49 |
2018 | Information management | 20 | 21 | 41 | 14 | 4 | 0 | 0 | 41 | 18 | 23 |
2018 | Information technology | 9 | 39 | 26 | 20 | 6 | 0 | 0 | 48 | 26 | 84 |
2018 | Evaluation | 8 | 58 | 18 | 16 | 0 | 0 | 0 | 66 | 16 | 12 |
2018 | Data sciences | 14 | 7 | 25 | 19 | 21 | 0 | 12 | 25 | 46 | 13 |
2018 | Policy | 9 | 35 | 26 | 23 | 7 | 0 | 0 | 44 | 30 | 43 |
2018 | Project management | 16 | 23 | 36 | 16 | 9 | 0 | 0 | 39 | 25 | 44 |
2018 | Other services to the public | 12 | 26 | 21 | 22 | 18 | 1 | 0 | 38 | 40 | 182 |
2018 | None of the above | 18 | 33 | 23 | 17 | 8 | 1 | 1 | 52 | 25 | 153 |
2017 | Client contact centre | 21 | 25 | 21 | 18 | 12 | 1 | 2 | 47 | 31 | 218 |
2017 | Health care practitioners | 18 | 25 | 25 | 16 | 14 | 1 | 1 | 44 | 30 | 164 |
2017 | Communications or public affairs | 16 | 25 | 28 | 15 | 16 | 0 | 0 | 41 | 31 | 62 |
2017 | Access to information and privacy | 52 | 29 | 13 | 0 | 0 | 3 | 3 | 86 | 0 | 30 |
2017 | Security | 18 | 53 | 0 | 18 | 10 | 0 | 0 | 71 | 29 | 10 |
2017 | Legal services | 36 | 36 | 13 | 11 | 4 | 0 | 0 | 72 | 15 | 45 |
2017 | Administration and operations | 19 | 29 | 26 | 15 | 10 | 1 | 0 | 48 | 25 | 480 |
2017 | Human resources | 11 | 29 | 30 | 17 | 12 | 1 | 0 | 40 | 30 | 91 |
2017 | Financial management | 25 | 31 | 25 | 13 | 6 | 0 | 0 | 56 | 19 | 62 |
2017 | Information management | 41 | 32 | 27 | 0 | 0 | 0 | 0 | 73 | 0 | 25 |
2017 | Information technology | 18 | 36 | 24 | 11 | 9 | 2 | 0 | 55 | 20 | 100 |
2017 | Evaluation | 13 | 43 | 21 | 7 | 15 | 0 | 0 | 57 | 22 | 14 |
2017 | Data sciences | 10 | 45 | 16 | 18 | 11 | 0 | 0 | 55 | 29 | 16 |
2017 | Policy | 13 | 36 | 27 | 13 | 9 | 0 | 2 | 50 | 23 | 66 |
2017 | Project management | 26 | 15 | 39 | 12 | 8 | 0 | 0 | 41 | 20 | 38 |
2017 | Other services to the public | 12 | 28 | 24 | 18 | 17 | 0 | 1 | 41 | 35 | 221 |
2017 | None of the above | 18 | 26 | 29 | 15 | 9 | 1 | 2 | 45 | 25 | 231 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 34 | 29 | 15 | 12 | 8 | 0 | 1 | 64 | 20 | 250 |
2019 | Health care practitioners | 28 | 32 | 18 | 10 | 13 | 0 | 0 | 60 | 22 | 200 |
2019 | Communications or public affairs | 23 | 33 | 29 | 12 | 3 | 0 | 0 | 56 | 15 | 63 |
2019 | Access to information and privacy | 64 | 24 | 6 | 3 | 3 | 0 | 0 | 88 | 6 | 30 |
2019 | Security | 68 | 10 | 12 | 10 | 0 | 0 | 0 | 78 | 10 | 10 |
2019 | Legal services | 47 | 29 | 8 | 14 | 2 | 0 | 0 | 76 | 16 | 51 |
2019 | Administration and operations | 23 | 35 | 21 | 13 | 8 | 0 | 0 | 58 | 21 | 505 |
2019 | Human resources | 21 | 35 | 23 | 13 | 8 | 0 | 0 | 56 | 21 | 114 |
2019 | Financial management | 26 | 34 | 16 | 17 | 5 | 0 | 1 | 61 | 22 | 78 |
2019 | Procurement | 28 | 23 | 26 | 17 | 8 | 0 | 0 | 50 | 24 | 12 |
2019 | Information management | 28 | 30 | 28 | 6 | 9 | 0 | 0 | 58 | 14 | 34 |
2019 | Information technology | 22 | 30 | 31 | 11 | 6 | 0 | 0 | 52 | 17 | 104 |
2019 | Internal audit | 34 | 58 | 9 | 0 | 0 | 0 | 0 | 91 | 0 | 10 |
2019 | Evaluation | 31 | 16 | 24 | 6 | 23 | 0 | 0 | 47 | 28 | 11 |
2019 | Data sciences | 29 | 51 | 14 | 0 | 5 | 0 | 0 | 80 | 5 | 16 |
2019 | Policy | 20 | 30 | 26 | 14 | 9 | 0 | 0 | 50 | 24 | 59 |
2019 | Project management | 14 | 36 | 26 | 17 | 7 | 0 | 0 | 50 | 24 | 65 |
2019 | Other services to the public | 25 | 26 | 16 | 18 | 14 | 0 | 0 | 51 | 32 | 222 |
2019 | None of the above | 25 | 28 | 20 | 14 | 12 | 0 | 0 | 53 | 26 | 243 |
2018 | Client contact centre | 25 | 30 | 21 | 14 | 9 | 0 | 1 | 56 | 24 | 147 |
2018 | Health care practitioners | 22 | 34 | 19 | 14 | 11 | 0 | 0 | 56 | 25 | 143 |
2018 | Communications or public affairs | 15 | 18 | 21 | 28 | 18 | 0 | 0 | 33 | 46 | 41 |
2018 | Access to information and privacy | 57 | 18 | 9 | 8 | 0 | 0 | 7 | 81 | 9 | 26 |
2018 | Security | 26 | 51 | 15 | 0 | 9 | 0 | 0 | 77 | 9 | 11 |
2018 | Legal services | 37 | 30 | 20 | 5 | 7 | 0 | 2 | 68 | 12 | 58 |
2018 | Administration and operations | 25 | 31 | 25 | 12 | 7 | 1 | 1 | 56 | 19 | 378 |
2018 | Human resources | 20 | 21 | 33 | 17 | 9 | 0 | 0 | 41 | 26 | 71 |
2018 | Financial management | 25 | 20 | 41 | 4 | 6 | 0 | 4 | 47 | 10 | 50 |
2018 | Information management | 39 | 13 | 31 | 8 | 9 | 0 | 0 | 52 | 17 | 23 |
2018 | Information technology | 19 | 36 | 29 | 8 | 7 | 0 | 1 | 55 | 15 | 84 |
2018 | Evaluation | 24 | 44 | 16 | 16 | 0 | 0 | 0 | 68 | 16 | 12 |
2018 | Data sciences | 0 | 33 | 21 | 30 | 16 | 0 | 0 | 33 | 46 | 12 |
2018 | Policy | 12 | 34 | 33 | 9 | 13 | 0 | 0 | 45 | 22 | 43 |
2018 | Project management | 9 | 30 | 45 | 9 | 6 | 0 | 0 | 39 | 15 | 44 |
2018 | Other services to the public | 23 | 29 | 25 | 13 | 10 | 0 | 1 | 52 | 23 | 181 |
2018 | None of the above | 24 | 30 | 23 | 14 | 6 | 1 | 1 | 55 | 21 | 153 |
2017 | Client contact centre | 22 | 34 | 23 | 12 | 7 | 0 | 2 | 57 | 20 | 218 |
2017 | Health care practitioners | 26 | 28 | 21 | 13 | 9 | 0 | 2 | 55 | 23 | 163 |
2017 | Communications or public affairs | 12 | 33 | 27 | 19 | 9 | 0 | 0 | 45 | 28 | 62 |
2017 | Access to information and privacy | 61 | 16 | 16 | 0 | 0 | 3 | 3 | 83 | 0 | 30 |
2017 | Security | 46 | 18 | 0 | 25 | 10 | 0 | 0 | 65 | 35 | 10 |
2017 | Legal services | 45 | 24 | 27 | 2 | 2 | 0 | 0 | 68 | 4 | 45 |
2017 | Administration and operations | 26 | 32 | 21 | 12 | 8 | 0 | 0 | 58 | 20 | 482 |
2017 | Human resources | 17 | 29 | 22 | 20 | 11 | 0 | 0 | 46 | 32 | 91 |
2017 | Financial management | 29 | 30 | 27 | 8 | 5 | 0 | 2 | 60 | 13 | 63 |
2017 | Information management | 27 | 51 | 13 | 10 | 0 | 0 | 0 | 77 | 10 | 25 |
2017 | Information technology | 25 | 35 | 20 | 9 | 10 | 0 | 1 | 61 | 19 | 99 |
2017 | Evaluation | 49 | 29 | 7 | 8 | 7 | 0 | 0 | 78 | 15 | 14 |
2017 | Data sciences | 27 | 12 | 28 | 27 | 5 | 0 | 0 | 39 | 33 | 16 |
2017 | Policy | 16 | 42 | 22 | 12 | 4 | 1 | 1 | 60 | 17 | 67 |
2017 | Project management | 15 | 25 | 32 | 18 | 10 | 0 | 0 | 41 | 28 | 38 |
2017 | Other services to the public | 17 | 29 | 24 | 14 | 13 | 2 | 2 | 47 | 28 | 221 |
2017 | None of the above | 23 | 31 | 25 | 13 | 7 | 0 | 1 | 54 | 21 | 230 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 42 | 24 | 18 | 10 | 5 | 0 | 0 | 66 | 16 | 250 |
2019 | Health care practitioners | 39 | 32 | 17 | 5 | 8 | 0 | 0 | 71 | 13 | 200 |
2019 | Communications or public affairs | 37 | 38 | 15 | 7 | 3 | 0 | 0 | 75 | 10 | 63 |
2019 | Access to information and privacy | 73 | 13 | 6 | 4 | 4 | 0 | 0 | 87 | 8 | 30 |
2019 | Security | 59 | 41 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Legal services | 60 | 20 | 0 | 8 | 12 | 0 | 0 | 80 | 20 | 50 |
2019 | Administration and operations | 42 | 26 | 15 | 10 | 6 | 0 | 1 | 68 | 17 | 505 |
2019 | Human resources | 50 | 28 | 13 | 3 | 5 | 0 | 1 | 78 | 8 | 113 |
2019 | Financial management | 36 | 36 | 15 | 6 | 6 | 0 | 1 | 73 | 12 | 77 |
2019 | Procurement | 37 | 24 | 32 | 0 | 8 | 0 | 0 | 61 | 8 | 12 |
2019 | Information management | 47 | 23 | 13 | 12 | 6 | 0 | 0 | 70 | 18 | 34 |
2019 | Information technology | 44 | 26 | 17 | 9 | 3 | 0 | 0 | 71 | 12 | 105 |
2019 | Internal audit | 80 | 9 | 11 | 0 | 0 | 0 | 0 | 89 | 0 | 10 |
2019 | Evaluation | 49 | 30 | 14 | 7 | 0 | 0 | 0 | 78 | 7 | 11 |
2019 | Data sciences | 70 | 25 | 5 | 0 | 0 | 0 | 0 | 95 | 0 | 16 |
2019 | Policy | 45 | 39 | 6 | 6 | 3 | 0 | 0 | 84 | 9 | 60 |
2019 | Project management | 36 | 43 | 15 | 2 | 5 | 0 | 0 | 79 | 6 | 65 |
2019 | Other services to the public | 40 | 24 | 12 | 12 | 11 | 0 | 0 | 64 | 23 | 218 |
2019 | None of the above | 41 | 22 | 17 | 8 | 10 | 0 | 1 | 64 | 18 | 241 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 18 | 21 | 24 | 17 | 20 | 0 | 0 | 39 | 37 | 248 |
2019 | Health care practitioners | 18 | 27 | 21 | 12 | 21 | 0 | 0 | 46 | 33 | 199 |
2019 | Communications or public affairs | 29 | 43 | 20 | 5 | 3 | 0 | 0 | 72 | 8 | 63 |
2019 | Access to information and privacy | 50 | 28 | 20 | 2 | 0 | 0 | 0 | 78 | 2 | 30 |
2019 | Security | 49 | 41 | 10 | 0 | 0 | 0 | 0 | 90 | 0 | 10 |
2019 | Legal services | 26 | 35 | 22 | 8 | 10 | 0 | 0 | 60 | 18 | 51 |
2019 | Administration and operations | 24 | 33 | 19 | 13 | 10 | 0 | 0 | 57 | 24 | 502 |
2019 | Human resources | 34 | 29 | 17 | 13 | 7 | 0 | 0 | 63 | 20 | 113 |
2019 | Financial management | 29 | 33 | 20 | 8 | 7 | 0 | 3 | 64 | 16 | 78 |
2019 | Procurement | 26 | 50 | 24 | 0 | 0 | 0 | 0 | 76 | 0 | 12 |
2019 | Information management | 31 | 43 | 14 | 9 | 3 | 0 | 0 | 74 | 12 | 34 |
2019 | Information technology | 29 | 34 | 14 | 12 | 10 | 0 | 0 | 63 | 23 | 105 |
2019 | Internal audit | 34 | 66 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Evaluation | 26 | 23 | 14 | 23 | 14 | 0 | 0 | 49 | 37 | 11 |
2019 | Data sciences | 36 | 49 | 11 | 0 | 5 | 0 | 0 | 85 | 5 | 16 |
2019 | Policy | 23 | 40 | 21 | 8 | 8 | 0 | 0 | 63 | 16 | 60 |
2019 | Project management | 22 | 32 | 25 | 9 | 12 | 0 | 0 | 54 | 21 | 64 |
2019 | Other services to the public | 16 | 21 | 20 | 17 | 26 | 0 | 0 | 37 | 43 | 218 |
2019 | None of the above | 25 | 24 | 21 | 13 | 15 | 1 | 1 | 49 | 29 | 242 |
2018 | Client contact centre | 12 | 28 | 21 | 21 | 18 | 0 | 1 | 40 | 39 | 147 |
2018 | Health care practitioners | 14 | 24 | 28 | 15 | 17 | 0 | 1 | 39 | 33 | 143 |
2018 | Communications or public affairs | 28 | 26 | 27 | 13 | 5 | 0 | 0 | 54 | 19 | 42 |
2018 | Access to information and privacy | 47 | 29 | 12 | 0 | 5 | 0 | 7 | 82 | 5 | 26 |
2018 | Security | 49 | 26 | 17 | 9 | 0 | 0 | 0 | 74 | 9 | 11 |
2018 | Legal services | 22 | 36 | 22 | 12 | 7 | 0 | 2 | 59 | 19 | 56 |
2018 | Administration and operations | 20 | 30 | 27 | 13 | 9 | 0 | 0 | 50 | 22 | 380 |
2018 | Human resources | 20 | 25 | 30 | 11 | 13 | 0 | 0 | 45 | 25 | 71 |
2018 | Financial management | 22 | 31 | 31 | 10 | 4 | 0 | 2 | 54 | 14 | 50 |
2018 | Information management | 57 | 25 | 0 | 13 | 5 | 0 | 0 | 82 | 18 | 23 |
2018 | Information technology | 15 | 38 | 26 | 15 | 5 | 0 | 0 | 54 | 20 | 83 |
2018 | Evaluation | 9 | 35 | 26 | 31 | 0 | 0 | 0 | 43 | 31 | 11 |
2018 | Data sciences | 21 | 31 | 26 | 7 | 14 | 0 | 0 | 52 | 21 | 13 |
2018 | Policy | 11 | 33 | 35 | 12 | 10 | 0 | 0 | 43 | 22 | 43 |
2018 | Project management | 23 | 31 | 30 | 10 | 6 | 0 | 0 | 54 | 16 | 44 |
2018 | Other services to the public | 11 | 25 | 21 | 21 | 22 | 0 | 1 | 36 | 43 | 182 |
2018 | None of the above | 23 | 27 | 26 | 13 | 10 | 1 | 0 | 51 | 23 | 152 |
2017 | Client contact centre | 14 | 21 | 26 | 21 | 17 | 0 | 1 | 35 | 39 | 217 |
2017 | Health care practitioners | 20 | 26 | 17 | 20 | 14 | 0 | 2 | 47 | 35 | 161 |
2017 | Communications or public affairs | 19 | 37 | 23 | 17 | 4 | 0 | 0 | 56 | 21 | 62 |
2017 | Access to information and privacy | 39 | 32 | 19 | 0 | 0 | 3 | 7 | 78 | 0 | 30 |
2017 | Security | 37 | 43 | 10 | 9 | 0 | 0 | 0 | 80 | 9 | 10 |
2017 | Legal services | 43 | 24 | 19 | 11 | 2 | 0 | 0 | 67 | 13 | 45 |
2017 | Administration and operations | 23 | 32 | 23 | 12 | 10 | 0 | 1 | 55 | 22 | 481 |
2017 | Human resources | 17 | 29 | 29 | 14 | 10 | 0 | 0 | 46 | 24 | 91 |
2017 | Financial management | 19 | 38 | 24 | 14 | 5 | 0 | 0 | 57 | 19 | 62 |
2017 | Information management | 37 | 26 | 29 | 7 | 0 | 0 | 0 | 63 | 7 | 25 |
2017 | Information technology | 21 | 41 | 27 | 4 | 7 | 0 | 1 | 62 | 11 | 100 |
2017 | Evaluation | 38 | 21 | 25 | 0 | 15 | 0 | 0 | 60 | 15 | 13 |
2017 | Data sciences | 6 | 44 | 28 | 16 | 5 | 0 | 0 | 50 | 22 | 16 |
2017 | Policy | 32 | 31 | 27 | 4 | 1 | 1 | 3 | 66 | 6 | 67 |
2017 | Project management | 31 | 25 | 29 | 10 | 5 | 0 | 0 | 55 | 15 | 38 |
2017 | Other services to the public | 16 | 23 | 19 | 19 | 22 | 0 | 1 | 39 | 42 | 221 |
2017 | None of the above | 23 | 27 | 18 | 18 | 12 | 0 | 1 | 51 | 31 | 230 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 53 | 20 | 12 | 7 | 4 | 0 | 2 | 76 | 12 | 248 |
2019 | Health care practitioners | 44 | 26 | 16 | 7 | 7 | 0 | 0 | 70 | 14 | 196 |
2019 | Communications or public affairs | 61 | 18 | 13 | 4 | 2 | 0 | 1 | 80 | 6 | 62 |
2019 | Access to information and privacy | 91 | 6 | 0 | 3 | 0 | 0 | 0 | 97 | 3 | 30 |
2019 | Security | 80 | 20 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Legal services | 67 | 13 | 6 | 8 | 6 | 0 | 0 | 80 | 14 | 51 |
2019 | Administration and operations | 54 | 21 | 13 | 8 | 3 | 0 | 0 | 75 | 11 | 504 |
2019 | Human resources | 65 | 20 | 7 | 5 | 0 | 1 | 2 | 88 | 5 | 113 |
2019 | Financial management | 54 | 32 | 6 | 2 | 2 | 0 | 3 | 89 | 5 | 77 |
2019 | Procurement | 77 | 15 | 0 | 0 | 0 | 0 | 8 | 100 | 0 | 12 |
2019 | Information management | 67 | 19 | 3 | 6 | 3 | 3 | 0 | 88 | 9 | 34 |
2019 | Information technology | 54 | 30 | 7 | 5 | 4 | 0 | 0 | 84 | 8 | 104 |
2019 | Evaluation | 49 | 23 | 28 | 0 | 0 | 0 | 0 | 72 | 0 | 11 |
2019 | Data sciences | 59 | 16 | 20 | 0 | 5 | 0 | 0 | 76 | 5 | 16 |
2019 | Policy | 52 | 40 | 3 | 3 | 2 | 0 | 0 | 92 | 5 | 60 |
2019 | Project management | 46 | 41 | 9 | 2 | 1 | 0 | 0 | 88 | 3 | 65 |
2019 | Other services to the public | 46 | 28 | 14 | 8 | 5 | 0 | 0 | 73 | 13 | 221 |
2019 | None of the above | 54 | 23 | 12 | 4 | 6 | 0 | 1 | 78 | 10 | 239 |
2018 | Client contact centre | 39 | 30 | 8 | 11 | 10 | 0 | 2 | 70 | 22 | 147 |
2018 | Health care practitioners | 40 | 25 | 14 | 9 | 12 | 0 | 1 | 65 | 21 | 142 |
2018 | Communications or public affairs | 42 | 32 | 18 | 2 | 5 | 0 | 0 | 75 | 7 | 42 |
2018 | Access to information and privacy | 77 | 12 | 0 | 0 | 5 | 0 | 7 | 95 | 5 | 26 |
2018 | Security | 68 | 9 | 23 | 0 | 0 | 0 | 0 | 77 | 0 | 11 |
2018 | Legal services | 50 | 12 | 20 | 7 | 7 | 0 | 5 | 65 | 14 | 58 |
2018 | Administration and operations | 48 | 26 | 13 | 5 | 6 | 0 | 1 | 74 | 12 | 377 |
2018 | Human resources | 53 | 30 | 11 | 3 | 1 | 0 | 1 | 84 | 5 | 70 |
2018 | Financial management | 53 | 30 | 12 | 3 | 2 | 0 | 0 | 83 | 5 | 49 |
2018 | Information management | 66 | 21 | 9 | 4 | 0 | 0 | 0 | 87 | 4 | 23 |
2018 | Information technology | 55 | 30 | 8 | 5 | 1 | 0 | 1 | 86 | 6 | 84 |
2018 | Evaluation | 58 | 24 | 8 | 10 | 0 | 0 | 0 | 82 | 10 | 12 |
2018 | Data sciences | 52 | 34 | 7 | 0 | 0 | 0 | 7 | 92 | 0 | 13 |
2018 | Policy | 41 | 33 | 14 | 10 | 2 | 0 | 0 | 74 | 12 | 43 |
2018 | Project management | 48 | 34 | 12 | 2 | 4 | 0 | 0 | 82 | 6 | 44 |
2018 | Other services to the public | 50 | 19 | 14 | 10 | 6 | 0 | 1 | 70 | 16 | 182 |
2018 | None of the above | 45 | 22 | 14 | 8 | 8 | 1 | 3 | 69 | 16 | 152 |
2017 | Client contact centre | 43 | 20 | 19 | 9 | 5 | 0 | 4 | 66 | 15 | 218 |
2017 | Health care practitioners | 36 | 27 | 20 | 11 | 6 | 0 | 1 | 63 | 17 | 165 |
2017 | Communications or public affairs | 52 | 19 | 17 | 5 | 7 | 0 | 0 | 71 | 12 | 63 |
2017 | Access to information and privacy | 66 | 31 | 3 | 0 | 0 | 0 | 0 | 97 | 0 | 30 |
2017 | Security | 65 | 9 | 0 | 26 | 0 | 0 | 0 | 74 | 26 | 10 |
2017 | Legal services | 58 | 20 | 13 | 9 | 0 | 0 | 0 | 78 | 9 | 45 |
2017 | Administration and operations | 53 | 23 | 14 | 5 | 4 | 0 | 1 | 77 | 10 | 484 |
2017 | Human resources | 66 | 24 | 6 | 2 | 1 | 0 | 1 | 91 | 3 | 91 |
2017 | Financial management | 61 | 20 | 11 | 0 | 3 | 2 | 3 | 85 | 3 | 63 |
2017 | Information management | 73 | 13 | 11 | 3 | 0 | 0 | 0 | 86 | 3 | 25 |
2017 | Information technology | 74 | 18 | 6 | 1 | 1 | 0 | 0 | 92 | 2 | 100 |
2017 | Evaluation | 72 | 14 | 7 | 7 | 0 | 0 | 0 | 86 | 7 | 14 |
2017 | Data sciences | 66 | 17 | 0 | 11 | 0 | 0 | 5 | 88 | 12 | 16 |
2017 | Policy | 59 | 29 | 8 | 1 | 1 | 1 | 0 | 89 | 3 | 67 |
2017 | Project management | 66 | 20 | 7 | 2 | 5 | 0 | 0 | 85 | 7 | 39 |
2017 | Other services to the public | 42 | 20 | 17 | 9 | 11 | 0 | 1 | 63 | 20 | 221 |
2017 | None of the above | 48 | 26 | 14 | 8 | 4 | 0 | 0 | 75 | 12 | 231 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 72 | 13 | 4 | 3 | 2 | 0 | 5 | 90 | 5 | 247 |
2019 | Health care practitioners | 73 | 15 | 2 | 2 | 3 | 1 | 4 | 93 | 5 | 195 |
2019 | Communications or public affairs | 82 | 10 | 2 | 0 | 0 | 0 | 7 | 98 | 0 | 63 |
2019 | Access to information and privacy | 94 | 6 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 30 |
2019 | Security | 100 | 0 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Legal services | 81 | 8 | 2 | 2 | 6 | 2 | 0 | 90 | 8 | 51 |
2019 | Administration and operations | 72 | 11 | 7 | 2 | 3 | 0 | 5 | 87 | 5 | 503 |
2019 | Human resources | 80 | 8 | 2 | 0 | 0 | 0 | 9 | 98 | 0 | 114 |
2019 | Financial management | 73 | 19 | 2 | 2 | 0 | 0 | 4 | 95 | 2 | 78 |
2019 | Procurement | 81 | 0 | 0 | 0 | 0 | 0 | 19 | 100 | 0 | 11 |
2019 | Information management | 77 | 11 | 9 | 3 | 0 | 0 | 0 | 89 | 3 | 34 |
2019 | Information technology | 77 | 12 | 2 | 1 | 0 | 0 | 8 | 97 | 1 | 105 |
2019 | Internal audit | 100 | 0 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Evaluation | 64 | 30 | 0 | 0 | 0 | 6 | 0 | 100 | 0 | 11 |
2019 | Data sciences | 76 | 24 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 16 |
2019 | Policy | 82 | 12 | 0 | 2 | 0 | 0 | 5 | 98 | 2 | 58 |
2019 | Project management | 79 | 15 | 1 | 0 | 0 | 0 | 5 | 98 | 0 | 64 |
2019 | Other services to the public | 72 | 14 | 4 | 3 | 4 | 0 | 4 | 89 | 7 | 222 |
2019 | None of the above | 72 | 11 | 6 | 2 | 3 | 0 | 6 | 89 | 5 | 243 |
2018 | Client contact centre | 58 | 19 | 7 | 5 | 5 | 1 | 5 | 82 | 11 | 147 |
2018 | Health care practitioners | 62 | 14 | 12 | 2 | 4 | 1 | 5 | 81 | 6 | 141 |
2018 | Communications or public affairs | 72 | 10 | 10 | 1 | 5 | 0 | 2 | 83 | 6 | 41 |
2018 | Access to information and privacy | 80 | 4 | 4 | 5 | 0 | 0 | 7 | 91 | 5 | 25 |
2018 | Security | 100 | 0 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2018 | Legal services | 60 | 14 | 10 | 2 | 3 | 0 | 11 | 83 | 6 | 58 |
2018 | Administration and operations | 69 | 13 | 7 | 4 | 3 | 0 | 4 | 86 | 7 | 375 |
2018 | Human resources | 74 | 13 | 3 | 2 | 3 | 0 | 5 | 92 | 5 | 70 |
2018 | Financial management | 58 | 26 | 12 | 3 | 0 | 0 | 2 | 85 | 3 | 50 |
2018 | Information management | 70 | 17 | 5 | 0 | 0 | 0 | 8 | 94 | 0 | 23 |
2018 | Information technology | 77 | 16 | 3 | 1 | 1 | 0 | 1 | 94 | 2 | 83 |
2018 | Evaluation | 84 | 16 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 12 |
2018 | Data sciences | 59 | 0 | 14 | 0 | 0 | 0 | 26 | 80 | 0 | 13 |
2018 | Policy | 69 | 12 | 9 | 0 | 2 | 0 | 7 | 88 | 3 | 43 |
2018 | Project management | 68 | 16 | 5 | 2 | 5 | 0 | 5 | 88 | 7 | 44 |
2018 | Other services to the public | 61 | 15 | 10 | 8 | 4 | 0 | 2 | 78 | 12 | 181 |
2018 | None of the above | 66 | 12 | 8 | 4 | 3 | 2 | 5 | 84 | 7 | 152 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 75 | 13 | 4 | 2 | 3 | 0 | 3 | 90 | 5 | 250 |
2019 | Health care practitioners | 76 | 8 | 6 | 3 | 5 | 0 | 1 | 85 | 9 | 199 |
2019 | Communications or public affairs | 68 | 12 | 12 | 3 | 2 | 0 | 4 | 83 | 5 | 63 |
2019 | Access to information and privacy | 83 | 7 | 2 | 4 | 4 | 0 | 0 | 90 | 8 | 30 |
2019 | Security | 80 | 20 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Legal services | 68 | 16 | 4 | 4 | 6 | 2 | 0 | 86 | 10 | 51 |
2019 | Administration and operations | 73 | 11 | 6 | 3 | 5 | 0 | 2 | 87 | 8 | 506 |
2019 | Human resources | 74 | 14 | 3 | 0 | 4 | 1 | 4 | 92 | 4 | 112 |
2019 | Financial management | 62 | 20 | 13 | 2 | 0 | 0 | 4 | 85 | 2 | 78 |
2019 | Procurement | 92 | 8 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 12 |
2019 | Information management | 61 | 14 | 9 | 5 | 9 | 0 | 3 | 77 | 14 | 34 |
2019 | Information technology | 83 | 10 | 3 | 1 | 1 | 2 | 1 | 95 | 2 | 105 |
2019 | Internal audit | 69 | 11 | 10 | 0 | 0 | 0 | 10 | 89 | 0 | 11 |
2019 | Evaluation | 64 | 0 | 0 | 13 | 23 | 0 | 0 | 64 | 36 | 11 |
2019 | Data sciences | 85 | 15 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 16 |
2019 | Policy | 78 | 11 | 3 | 3 | 3 | 0 | 2 | 90 | 7 | 60 |
2019 | Project management | 80 | 8 | 6 | 0 | 3 | 0 | 3 | 91 | 3 | 65 |
2019 | Other services to the public | 71 | 12 | 5 | 5 | 5 | 0 | 3 | 85 | 10 | 222 |
2019 | None of the above | 75 | 8 | 5 | 2 | 5 | 0 | 4 | 87 | 7 | 242 |
2018 | Client contact centre | 60 | 20 | 10 | 4 | 2 | 1 | 3 | 84 | 6 | 146 |
2018 | Health care practitioners | 64 | 18 | 7 | 3 | 6 | 2 | 1 | 84 | 9 | 143 |
2018 | Communications or public affairs | 67 | 19 | 5 | 0 | 9 | 0 | 0 | 86 | 9 | 42 |
2018 | Access to information and privacy | 78 | 0 | 8 | 7 | 0 | 0 | 7 | 84 | 7 | 26 |
2018 | Security | 74 | 26 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2018 | Legal services | 69 | 12 | 5 | 7 | 3 | 0 | 5 | 84 | 10 | 58 |
2018 | Administration and operations | 67 | 13 | 10 | 2 | 5 | 1 | 2 | 83 | 7 | 374 |
2018 | Human resources | 73 | 15 | 6 | 1 | 1 | 0 | 3 | 91 | 3 | 71 |
2018 | Financial management | 57 | 18 | 14 | 6 | 4 | 0 | 2 | 76 | 10 | 50 |
2018 | Information management | 74 | 4 | 4 | 13 | 5 | 0 | 0 | 78 | 18 | 23 |
2018 | Information technology | 82 | 13 | 1 | 2 | 1 | 0 | 0 | 96 | 3 | 83 |
2018 | Evaluation | 84 | 8 | 0 | 0 | 8 | 0 | 0 | 92 | 8 | 12 |
2018 | Data sciences | 79 | 7 | 0 | 0 | 7 | 0 | 7 | 92 | 8 | 13 |
2018 | Policy | 66 | 15 | 7 | 0 | 9 | 0 | 2 | 83 | 10 | 43 |
2018 | Project management | 67 | 22 | 5 | 2 | 4 | 0 | 0 | 89 | 6 | 44 |
2018 | Other services to the public | 64 | 15 | 9 | 4 | 7 | 1 | 1 | 80 | 11 | 181 |
2018 | None of the above | 63 | 14 | 10 | 3 | 5 | 1 | 5 | 80 | 9 | 151 |
2017 | Client contact centre | 67 | 18 | 6 | 4 | 2 | 0 | 3 | 88 | 6 | 218 |
2017 | Health care practitioners | 78 | 9 | 5 | 3 | 2 | 1 | 3 | 90 | 5 | 165 |
2017 | Communications or public affairs | 76 | 13 | 6 | 3 | 2 | 0 | 0 | 90 | 5 | 63 |
2017 | Access to information and privacy | 87 | 13 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 30 |
2017 | Security | 55 | 16 | 9 | 10 | 9 | 0 | 0 | 71 | 20 | 10 |
2017 | Legal services | 74 | 5 | 9 | 2 | 6 | 0 | 4 | 82 | 9 | 45 |
2017 | Administration and operations | 70 | 14 | 7 | 4 | 2 | 0 | 2 | 86 | 6 | 484 |
2017 | Human resources | 85 | 5 | 3 | 3 | 0 | 0 | 4 | 94 | 3 | 91 |
2017 | Financial management | 58 | 22 | 10 | 0 | 5 | 2 | 4 | 85 | 5 | 63 |
2017 | Information management | 79 | 9 | 4 | 0 | 0 | 0 | 8 | 96 | 0 | 25 |
2017 | Information technology | 83 | 9 | 7 | 0 | 1 | 0 | 0 | 92 | 1 | 100 |
2017 | Evaluation | 72 | 22 | 0 | 0 | 0 | 7 | 0 | 100 | 0 | 14 |
2017 | Data sciences | 84 | 11 | 0 | 5 | 0 | 0 | 0 | 95 | 5 | 16 |
2017 | Policy | 75 | 12 | 6 | 1 | 1 | 3 | 1 | 91 | 3 | 67 |
2017 | Project management | 88 | 7 | 0 | 2 | 2 | 0 | 0 | 95 | 5 | 39 |
2017 | Other services to the public | 69 | 13 | 5 | 4 | 5 | 0 | 4 | 85 | 10 | 219 |
2017 | None of the above | 69 | 11 | 9 | 4 | 5 | 0 | 2 | 82 | 9 | 232 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 66 | 21 | 6 | 3 | 2 | 0 | 2 | 89 | 5 | 248 |
2019 | Health care practitioners | 58 | 29 | 10 | 1 | 1 | 0 | 1 | 88 | 2 | 199 |
2019 | Communications or public affairs | 50 | 35 | 9 | 3 | 2 | 0 | 1 | 86 | 4 | 63 |
2019 | Access to information and privacy | 71 | 26 | 3 | 0 | 0 | 0 | 0 | 97 | 0 | 30 |
2019 | Security | 68 | 32 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Legal services | 57 | 33 | 6 | 2 | 2 | 0 | 0 | 90 | 4 | 51 |
2019 | Administration and operations | 58 | 26 | 10 | 3 | 2 | 0 | 1 | 85 | 5 | 504 |
2019 | Human resources | 73 | 20 | 4 | 2 | 0 | 0 | 0 | 93 | 2 | 113 |
2019 | Financial management | 51 | 27 | 12 | 3 | 4 | 0 | 4 | 81 | 6 | 78 |
2019 | Procurement | 83 | 9 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 12 |
2019 | Information management | 72 | 23 | 0 | 5 | 0 | 0 | 0 | 95 | 5 | 34 |
2019 | Information technology | 56 | 26 | 14 | 3 | 0 | 1 | 0 | 83 | 3 | 105 |
2019 | Internal audit | 61 | 19 | 10 | 0 | 0 | 0 | 10 | 89 | 0 | 11 |
2019 | Evaluation | 40 | 24 | 13 | 0 | 23 | 0 | 0 | 64 | 23 | 11 |
2019 | Data sciences | 80 | 20 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 16 |
2019 | Policy | 55 | 32 | 10 | 2 | 2 | 0 | 0 | 86 | 3 | 60 |
2019 | Project management | 59 | 29 | 6 | 3 | 1 | 0 | 2 | 90 | 4 | 64 |
2019 | Other services to the public | 61 | 24 | 9 | 2 | 4 | 0 | 1 | 86 | 6 | 222 |
2019 | None of the above | 61 | 23 | 9 | 2 | 3 | 0 | 1 | 85 | 6 | 242 |
2018 | Client contact centre | 51 | 29 | 13 | 5 | 1 | 0 | 0 | 80 | 6 | 148 |
2018 | Health care practitioners | 57 | 26 | 9 | 2 | 3 | 0 | 2 | 85 | 6 | 143 |
2018 | Communications or public affairs | 56 | 22 | 19 | 3 | 0 | 0 | 0 | 78 | 3 | 41 |
2018 | Access to information and privacy | 45 | 27 | 19 | 0 | 5 | 0 | 4 | 75 | 5 | 25 |
2018 | Security | 60 | 17 | 23 | 0 | 0 | 0 | 0 | 77 | 0 | 11 |
2018 | Legal services | 53 | 21 | 13 | 8 | 0 | 0 | 5 | 77 | 9 | 59 |
2018 | Administration and operations | 55 | 26 | 13 | 2 | 3 | 0 | 1 | 81 | 5 | 378 |
2018 | Human resources | 72 | 18 | 1 | 2 | 6 | 0 | 1 | 91 | 8 | 72 |
2018 | Financial management | 37 | 35 | 14 | 4 | 10 | 0 | 0 | 71 | 14 | 49 |
2018 | Information management | 72 | 8 | 11 | 4 | 5 | 0 | 0 | 80 | 9 | 22 |
2018 | Information technology | 52 | 33 | 9 | 5 | 1 | 0 | 0 | 85 | 6 | 84 |
2018 | Evaluation | 63 | 28 | 9 | 0 | 0 | 0 | 0 | 91 | 0 | 11 |
2018 | Data sciences | 60 | 33 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 13 |
2018 | Policy | 48 | 27 | 18 | 7 | 0 | 0 | 0 | 75 | 7 | 44 |
2018 | Project management | 59 | 21 | 12 | 2 | 4 | 2 | 0 | 82 | 6 | 44 |
2018 | Other services to the public | 57 | 27 | 10 | 6 | 0 | 0 | 0 | 84 | 6 | 182 |
2018 | None of the above | 49 | 29 | 16 | 2 | 3 | 0 | 1 | 79 | 5 | 153 |
2017 | Client contact centre | 58 | 26 | 9 | 2 | 1 | 0 | 3 | 87 | 4 | 218 |
2017 | Health care practitioners | 60 | 25 | 9 | 1 | 4 | 0 | 1 | 86 | 5 | 164 |
2017 | Communications or public affairs | 55 | 31 | 7 | 5 | 2 | 0 | 0 | 87 | 6 | 63 |
2017 | Access to information and privacy | 71 | 19 | 10 | 0 | 0 | 0 | 0 | 90 | 0 | 30 |
2017 | Legal services | 55 | 23 | 11 | 4 | 4 | 0 | 2 | 80 | 9 | 45 |
2017 | Administration and operations | 52 | 31 | 12 | 2 | 2 | 0 | 1 | 83 | 5 | 484 |
2017 | Human resources | 78 | 13 | 5 | 3 | 0 | 0 | 2 | 92 | 3 | 91 |
2017 | Financial management | 35 | 34 | 14 | 6 | 8 | 0 | 2 | 71 | 14 | 63 |
2017 | Information management | 75 | 25 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 25 |
2017 | Information technology | 61 | 30 | 6 | 2 | 1 | 0 | 0 | 91 | 3 | 100 |
2017 | Evaluation | 51 | 42 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 14 |
2017 | Data sciences | 61 | 34 | 5 | 0 | 0 | 0 | 0 | 95 | 0 | 16 |
2017 | Policy | 63 | 27 | 6 | 0 | 1 | 1 | 1 | 93 | 1 | 67 |
2017 | Project management | 63 | 25 | 10 | 2 | 0 | 0 | 0 | 88 | 2 | 39 |
2017 | Other services to the public | 46 | 34 | 8 | 5 | 4 | 0 | 3 | 83 | 9 | 220 |
2017 | None of the above | 48 | 33 | 9 | 5 | 3 | 1 | 1 | 83 | 8 | 232 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 68 | 18 | 6 | 2 | 4 | 0 | 2 | 88 | 6 | 249 |
2019 | Health care practitioners | 69 | 17 | 5 | 3 | 5 | 0 | 1 | 87 | 8 | 199 |
2019 | Communications or public affairs | 58 | 21 | 7 | 7 | 4 | 2 | 0 | 81 | 12 | 63 |
2019 | Access to information and privacy | 83 | 7 | 2 | 4 | 4 | 0 | 0 | 90 | 8 | 29 |
2019 | Security | 59 | 22 | 20 | 0 | 0 | 0 | 0 | 80 | 0 | 10 |
2019 | Legal services | 64 | 10 | 8 | 10 | 8 | 0 | 0 | 74 | 18 | 51 |
2019 | Administration and operations | 64 | 18 | 9 | 4 | 4 | 0 | 1 | 83 | 8 | 501 |
2019 | Human resources | 60 | 13 | 15 | 6 | 7 | 0 | 0 | 73 | 12 | 111 |
2019 | Financial management | 59 | 21 | 8 | 3 | 5 | 0 | 4 | 84 | 8 | 78 |
2019 | Procurement | 92 | 8 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 12 |
2019 | Information management | 66 | 23 | 0 | 5 | 6 | 0 | 0 | 89 | 11 | 34 |
2019 | Information technology | 66 | 23 | 8 | 1 | 2 | 1 | 0 | 89 | 3 | 104 |
2019 | Internal audit | 80 | 0 | 10 | 0 | 0 | 0 | 10 | 89 | 0 | 11 |
2019 | Evaluation | 56 | 9 | 0 | 13 | 23 | 0 | 0 | 64 | 36 | 11 |
2019 | Data sciences | 95 | 5 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 16 |
2019 | Policy | 60 | 21 | 9 | 8 | 2 | 0 | 0 | 81 | 10 | 60 |
2019 | Project management | 55 | 26 | 10 | 4 | 3 | 0 | 2 | 82 | 7 | 65 |
2019 | Other services to the public | 66 | 14 | 8 | 6 | 5 | 0 | 1 | 81 | 11 | 221 |
2019 | None of the above | 68 | 14 | 6 | 4 | 7 | 0 | 0 | 83 | 11 | 241 |
2018 | Client contact centre | 57 | 19 | 12 | 4 | 7 | 0 | 1 | 77 | 11 | 145 |
2018 | Health care practitioners | 55 | 23 | 7 | 5 | 8 | 0 | 1 | 79 | 13 | 143 |
2018 | Communications or public affairs | 41 | 19 | 18 | 18 | 5 | 0 | 0 | 60 | 23 | 41 |
2018 | Access to information and privacy | 65 | 12 | 7 | 7 | 5 | 0 | 4 | 80 | 12 | 25 |
2018 | Security | 60 | 9 | 32 | 0 | 0 | 0 | 0 | 68 | 0 | 11 |
2018 | Legal services | 58 | 15 | 10 | 6 | 8 | 0 | 3 | 75 | 15 | 59 |
2018 | Administration and operations | 56 | 22 | 11 | 4 | 6 | 1 | 0 | 78 | 10 | 374 |
2018 | Human resources | 43 | 26 | 17 | 5 | 7 | 0 | 1 | 70 | 13 | 72 |
2018 | Financial management | 52 | 16 | 13 | 6 | 10 | 0 | 2 | 70 | 17 | 49 |
2018 | Information management | 61 | 18 | 8 | 13 | 0 | 0 | 0 | 79 | 13 | 23 |
2018 | Information technology | 57 | 27 | 4 | 7 | 5 | 1 | 0 | 85 | 12 | 84 |
2018 | Evaluation | 40 | 44 | 16 | 0 | 0 | 0 | 0 | 84 | 0 | 12 |
2018 | Data sciences | 59 | 26 | 7 | 0 | 7 | 0 | 0 | 86 | 7 | 13 |
2018 | Policy | 51 | 21 | 14 | 10 | 5 | 0 | 0 | 71 | 15 | 43 |
2018 | Project management | 54 | 26 | 11 | 5 | 4 | 0 | 0 | 80 | 9 | 44 |
2018 | Other services to the public | 56 | 18 | 8 | 9 | 10 | 0 | 0 | 74 | 18 | 178 |
2018 | None of the above | 56 | 21 | 11 | 7 | 4 | 0 | 0 | 77 | 11 | 153 |
2017 | Client contact centre | 64 | 16 | 8 | 3 | 5 | 0 | 3 | 83 | 9 | 218 |
2017 | Health care practitioners | 63 | 19 | 6 | 5 | 5 | 0 | 2 | 84 | 10 | 163 |
2017 | Communications or public affairs | 71 | 17 | 6 | 3 | 3 | 0 | 0 | 88 | 6 | 62 |
2017 | Access to information and privacy | 84 | 12 | 3 | 0 | 0 | 0 | 0 | 97 | 0 | 30 |
2017 | Security | 46 | 25 | 9 | 9 | 10 | 0 | 0 | 71 | 20 | 10 |
2017 | Legal services | 68 | 11 | 10 | 2 | 6 | 0 | 2 | 81 | 9 | 45 |
2017 | Administration and operations | 59 | 23 | 9 | 4 | 5 | 0 | 1 | 83 | 9 | 482 |
2017 | Human resources | 66 | 14 | 9 | 5 | 3 | 0 | 3 | 82 | 8 | 90 |
2017 | Financial management | 53 | 21 | 9 | 6 | 6 | 0 | 4 | 77 | 13 | 62 |
2017 | Information management | 86 | 11 | 4 | 0 | 0 | 0 | 0 | 96 | 0 | 24 |
2017 | Information technology | 62 | 23 | 8 | 6 | 1 | 0 | 0 | 85 | 7 | 99 |
2017 | Evaluation | 51 | 42 | 7 | 0 | 0 | 0 | 0 | 93 | 0 | 14 |
2017 | Data sciences | 66 | 16 | 12 | 0 | 5 | 0 | 0 | 83 | 5 | 16 |
2017 | Policy | 69 | 22 | 3 | 6 | 0 | 0 | 0 | 91 | 6 | 67 |
2017 | Project management | 59 | 12 | 12 | 7 | 7 | 0 | 2 | 73 | 15 | 39 |
2017 | Other services to the public | 56 | 16 | 10 | 8 | 7 | 0 | 2 | 75 | 15 | 219 |
2017 | None of the above | 61 | 21 | 6 | 7 | 3 | 0 | 2 | 84 | 11 | 230 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 65 | 8 | 2 | 2 | 0 | 0 | 23 | 95 | 2 | 245 |
2019 | Health care practitioners | 62 | 6 | 2 | 2 | 1 | 0 | 28 | 94 | 4 | 199 |
2019 | Communications or public affairs | 64 | 11 | 2 | 2 | 3 | 0 | 19 | 93 | 5 | 63 |
2019 | Access to information and privacy | 76 | 8 | 0 | 0 | 0 | 0 | 17 | 100 | 0 | 30 |
2019 | Security | 61 | 29 | 0 | 0 | 0 | 0 | 10 | 100 | 0 | 10 |
2019 | Legal services | 48 | 16 | 4 | 2 | 4 | 0 | 26 | 86 | 8 | 50 |
2019 | Administration and operations | 61 | 7 | 5 | 0 | 1 | 0 | 25 | 92 | 1 | 500 |
2019 | Human resources | 59 | 12 | 5 | 1 | 1 | 0 | 22 | 91 | 2 | 112 |
2019 | Financial management | 64 | 12 | 4 | 1 | 1 | 0 | 19 | 93 | 3 | 78 |
2019 | Procurement | 77 | 8 | 0 | 0 | 0 | 0 | 15 | 100 | 0 | 12 |
2019 | Information management | 66 | 3 | 0 | 3 | 0 | 0 | 28 | 96 | 4 | 34 |
2019 | Information technology | 61 | 13 | 3 | 3 | 0 | 2 | 19 | 93 | 4 | 105 |
2019 | Internal audit | 63 | 9 | 8 | 10 | 0 | 0 | 10 | 80 | 11 | 11 |
2019 | Evaluation | 57 | 0 | 7 | 6 | 0 | 0 | 30 | 81 | 8 | 11 |
2019 | Data sciences | 63 | 10 | 6 | 0 | 0 | 0 | 21 | 93 | 0 | 15 |
2019 | Policy | 58 | 15 | 2 | 0 | 0 | 0 | 26 | 98 | 0 | 60 |
2019 | Project management | 68 | 8 | 3 | 1 | 0 | 0 | 20 | 95 | 2 | 64 |
2019 | Other services to the public | 60 | 7 | 4 | 0 | 0 | 0 | 28 | 93 | 1 | 218 |
2019 | None of the above | 61 | 10 | 1 | 1 | 0 | 1 | 26 | 97 | 2 | 239 |
2018 | Client contact centre | 53 | 9 | 5 | 2 | 0 | 0 | 30 | 90 | 3 | 148 |
2018 | Health care practitioners | 52 | 5 | 1 | 2 | 0 | 0 | 41 | 96 | 3 | 141 |
2018 | Communications or public affairs | 40 | 20 | 8 | 5 | 0 | 0 | 27 | 82 | 7 | 40 |
2018 | Access to information and privacy | 47 | 4 | 7 | 8 | 0 | 0 | 34 | 77 | 12 | 25 |
2018 | Security | 60 | 8 | 9 | 0 | 0 | 0 | 23 | 89 | 0 | 11 |
2018 | Legal services | 49 | 13 | 3 | 13 | 0 | 0 | 22 | 79 | 17 | 59 |
2018 | Administration and operations | 49 | 12 | 4 | 0 | 0 | 0 | 35 | 93 | 1 | 376 |
2018 | Human resources | 46 | 9 | 6 | 0 | 4 | 0 | 35 | 85 | 6 | 71 |
2018 | Financial management | 40 | 18 | 10 | 2 | 2 | 0 | 28 | 80 | 6 | 48 |
2018 | Information management | 60 | 0 | 9 | 4 | 0 | 0 | 27 | 82 | 5 | 23 |
2018 | Information technology | 47 | 23 | 9 | 0 | 0 | 1 | 20 | 89 | 0 | 83 |
2018 | Evaluation | 66 | 16 | 0 | 0 | 0 | 0 | 18 | 100 | 0 | 12 |
2018 | Data sciences | 55 | 0 | 0 | 0 | 0 | 0 | 45 | 100 | 0 | 13 |
2018 | Policy | 45 | 13 | 0 | 2 | 0 | 0 | 40 | 96 | 4 | 44 |
2018 | Project management | 52 | 6 | 9 | 0 | 0 | 0 | 32 | 86 | 0 | 44 |
2018 | Other services to the public | 54 | 7 | 5 | 1 | 1 | 0 | 32 | 91 | 2 | 179 |
2018 | None of the above | 49 | 10 | 7 | 2 | 0 | 0 | 32 | 86 | 3 | 152 |
2017 | Client contact centre | 51 | 10 | 4 | 0 | 1 | 0 | 34 | 93 | 1 | 218 |
2017 | Health care practitioners | 55 | 7 | 2 | 2 | 0 | 0 | 35 | 94 | 3 | 164 |
2017 | Communications or public affairs | 57 | 12 | 10 | 5 | 0 | 0 | 16 | 82 | 5 | 63 |
2017 | Access to information and privacy | 60 | 8 | 10 | 0 | 3 | 0 | 19 | 84 | 4 | 30 |
2017 | Security | 63 | 9 | 9 | 0 | 0 | 0 | 18 | 89 | 0 | 10 |
2017 | Legal services | 50 | 13 | 7 | 4 | 7 | 0 | 19 | 78 | 14 | 45 |
2017 | Administration and operations | 53 | 9 | 3 | 1 | 1 | 0 | 32 | 91 | 4 | 483 |
2017 | Human resources | 66 | 6 | 2 | 2 | 0 | 0 | 23 | 94 | 3 | 91 |
2017 | Financial management | 45 | 13 | 10 | 6 | 3 | 0 | 23 | 76 | 12 | 63 |
2017 | Information management | 63 | 11 | 0 | 0 | 0 | 0 | 27 | 100 | 0 | 24 |
2017 | Information technology | 54 | 14 | 6 | 0 | 1 | 0 | 25 | 91 | 1 | 100 |
2017 | Evaluation | 51 | 27 | 0 | 0 | 0 | 0 | 22 | 100 | 0 | 14 |
2017 | Data sciences | 66 | 12 | 0 | 0 | 0 | 0 | 22 | 100 | 0 | 16 |
2017 | Policy | 53 | 9 | 6 | 1 | 0 | 0 | 31 | 90 | 2 | 67 |
2017 | Project management | 70 | 7 | 2 | 2 | 0 | 0 | 17 | 94 | 3 | 39 |
2017 | Other services to the public | 50 | 8 | 2 | 2 | 1 | 0 | 38 | 93 | 4 | 221 |
2017 | None of the above | 52 | 11 | 3 | 1 | 0 | 0 | 32 | 93 | 2 | 231 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 64 | 14 | 10 | 5 | 3 | 0 | 4 | 81 | 9 | 248 |
2019 | Health care practitioners | 59 | 23 | 8 | 3 | 3 | 0 | 4 | 85 | 6 | 197 |
2019 | Communications or public affairs | 69 | 9 | 16 | 1 | 0 | 0 | 5 | 82 | 1 | 63 |
2019 | Access to information and privacy | 80 | 17 | 0 | 3 | 0 | 0 | 0 | 97 | 3 | 30 |
2019 | Security | 51 | 20 | 29 | 0 | 0 | 0 | 0 | 71 | 0 | 10 |
2019 | Legal services | 42 | 33 | 17 | 4 | 0 | 0 | 4 | 78 | 4 | 50 |
2019 | Administration and operations | 68 | 16 | 9 | 2 | 2 | 0 | 3 | 86 | 4 | 503 |
2019 | Human resources | 80 | 13 | 2 | 1 | 0 | 0 | 3 | 97 | 1 | 114 |
2019 | Financial management | 70 | 16 | 5 | 2 | 0 | 0 | 6 | 92 | 2 | 78 |
2019 | Procurement | 70 | 23 | 0 | 0 | 0 | 0 | 8 | 100 | 0 | 12 |
2019 | Information management | 76 | 13 | 0 | 8 | 0 | 0 | 3 | 92 | 8 | 34 |
2019 | Information technology | 71 | 20 | 2 | 0 | 2 | 2 | 3 | 96 | 2 | 104 |
2019 | Internal audit | 90 | 0 | 0 | 0 | 0 | 0 | 10 | 100 | 0 | 11 |
2019 | Evaluation | 41 | 9 | 14 | 6 | 23 | 0 | 7 | 54 | 31 | 11 |
2019 | Data sciences | 89 | 11 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 16 |
2019 | Policy | 78 | 17 | 0 | 0 | 2 | 0 | 3 | 98 | 2 | 59 |
2019 | Project management | 79 | 11 | 5 | 1 | 0 | 0 | 4 | 94 | 1 | 65 |
2019 | Other services to the public | 47 | 23 | 15 | 7 | 4 | 0 | 3 | 73 | 11 | 222 |
2019 | None of the above | 66 | 17 | 8 | 2 | 3 | 0 | 4 | 86 | 5 | 242 |
2018 | Client contact centre | 57 | 14 | 14 | 7 | 6 | 0 | 3 | 73 | 13 | 148 |
2018 | Health care practitioners | 54 | 30 | 5 | 2 | 1 | 0 | 7 | 91 | 4 | 143 |
2018 | Communications or public affairs | 66 | 18 | 15 | 0 | 0 | 0 | 1 | 85 | 0 | 40 |
2018 | Access to information and privacy | 74 | 11 | 4 | 4 | 0 | 0 | 7 | 91 | 5 | 25 |
2018 | Security | 66 | 34 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2018 | Legal services | 40 | 28 | 15 | 8 | 5 | 0 | 4 | 71 | 14 | 59 |
2018 | Administration and operations | 59 | 20 | 11 | 2 | 2 | 0 | 5 | 84 | 4 | 377 |
2018 | Human resources | 75 | 13 | 1 | 0 | 3 | 0 | 9 | 96 | 3 | 71 |
2018 | Financial management | 67 | 18 | 4 | 3 | 4 | 0 | 4 | 88 | 7 | 49 |
2018 | Information management | 86 | 0 | 5 | 0 | 0 | 0 | 9 | 94 | 0 | 23 |
2018 | Information technology | 67 | 18 | 10 | 0 | 1 | 0 | 4 | 89 | 1 | 84 |
2018 | Evaluation | 82 | 18 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 12 |
2018 | Data sciences | 66 | 7 | 14 | 0 | 0 | 0 | 12 | 84 | 0 | 13 |
2018 | Policy | 59 | 30 | 7 | 0 | 0 | 0 | 5 | 93 | 0 | 44 |
2018 | Project management | 58 | 31 | 5 | 2 | 0 | 0 | 4 | 92 | 3 | 42 |
2018 | Other services to the public | 43 | 27 | 13 | 11 | 6 | 0 | 1 | 70 | 17 | 179 |
2018 | None of the above | 62 | 20 | 11 | 3 | 0 | 1 | 4 | 86 | 3 | 153 |
2017 | Client contact centre | 52 | 20 | 13 | 7 | 3 | 0 | 6 | 76 | 11 | 218 |
2017 | Health care practitioners | 59 | 21 | 9 | 2 | 2 | 1 | 5 | 85 | 5 | 163 |
2017 | Communications or public affairs | 73 | 18 | 7 | 0 | 0 | 0 | 2 | 92 | 0 | 61 |
2017 | Access to information and privacy | 78 | 15 | 3 | 0 | 0 | 0 | 3 | 96 | 0 | 30 |
2017 | Security | 57 | 25 | 0 | 9 | 0 | 0 | 9 | 90 | 10 | 10 |
2017 | Legal services | 38 | 33 | 17 | 10 | 2 | 0 | 0 | 70 | 12 | 45 |
2017 | Administration and operations | 64 | 20 | 7 | 3 | 1 | 0 | 5 | 89 | 4 | 483 |
2017 | Human resources | 74 | 15 | 2 | 5 | 0 | 0 | 4 | 92 | 5 | 88 |
2017 | Financial management | 62 | 20 | 8 | 1 | 0 | 0 | 9 | 90 | 1 | 63 |
2017 | Information management | 79 | 10 | 3 | 3 | 0 | 0 | 4 | 93 | 4 | 25 |
2017 | Information technology | 77 | 14 | 1 | 1 | 1 | 2 | 4 | 97 | 2 | 100 |
2017 | Evaluation | 71 | 15 | 0 | 0 | 7 | 0 | 7 | 92 | 8 | 14 |
2017 | Data sciences | 83 | 0 | 6 | 5 | 0 | 0 | 5 | 88 | 6 | 16 |
2017 | Policy | 73 | 21 | 2 | 0 | 0 | 0 | 5 | 98 | 0 | 66 |
2017 | Project management | 77 | 5 | 8 | 3 | 0 | 0 | 8 | 89 | 3 | 38 |
2017 | Other services to the public | 46 | 21 | 14 | 5 | 7 | 0 | 6 | 72 | 13 | 221 |
2017 | None of the above | 62 | 18 | 9 | 2 | 2 | 1 | 6 | 86 | 4 | 230 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 67 | 15 | 7 | 4 | 4 | 0 | 3 | 84 | 8 | 250 |
2019 | Health care practitioners | 68 | 12 | 7 | 2 | 8 | 1 | 2 | 82 | 11 | 198 |
2019 | Communications or public affairs | 69 | 13 | 6 | 6 | 4 | 0 | 3 | 84 | 10 | 63 |
2019 | Access to information and privacy | 91 | 2 | 0 | 3 | 4 | 0 | 0 | 93 | 7 | 30 |
2019 | Security | 90 | 10 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Legal services | 86 | 2 | 2 | 4 | 4 | 2 | 0 | 90 | 8 | 50 |
2019 | Administration and operations | 65 | 16 | 8 | 3 | 5 | 1 | 2 | 83 | 9 | 505 |
2019 | Human resources | 75 | 10 | 5 | 2 | 6 | 0 | 2 | 87 | 8 | 113 |
2019 | Financial management | 66 | 15 | 4 | 6 | 6 | 0 | 4 | 84 | 12 | 78 |
2019 | Procurement | 76 | 8 | 17 | 0 | 0 | 0 | 0 | 83 | 0 | 12 |
2019 | Information management | 60 | 23 | 9 | 6 | 0 | 0 | 3 | 85 | 6 | 34 |
2019 | Information technology | 80 | 11 | 3 | 0 | 3 | 2 | 2 | 94 | 3 | 103 |
2019 | Internal audit | 90 | 0 | 0 | 0 | 0 | 0 | 10 | 100 | 0 | 11 |
2019 | Evaluation | 56 | 31 | 0 | 0 | 13 | 0 | 0 | 87 | 13 | 11 |
2019 | Data sciences | 41 | 21 | 28 | 5 | 5 | 0 | 0 | 62 | 10 | 16 |
2019 | Policy | 73 | 10 | 5 | 5 | 5 | 0 | 3 | 85 | 10 | 60 |
2019 | Project management | 72 | 17 | 5 | 3 | 3 | 0 | 0 | 89 | 6 | 65 |
2019 | Other services to the public | 67 | 16 | 6 | 4 | 4 | 0 | 2 | 85 | 8 | 221 |
2019 | None of the above | 65 | 18 | 6 | 4 | 6 | 0 | 2 | 84 | 10 | 242 |
2018 | Client contact centre | 63 | 17 | 8 | 3 | 4 | 0 | 5 | 84 | 7 | 147 |
2018 | Health care practitioners | 72 | 15 | 3 | 3 | 2 | 0 | 4 | 91 | 6 | 143 |
2018 | Communications or public affairs | 78 | 11 | 6 | 3 | 3 | 0 | 0 | 89 | 5 | 41 |
2018 | Access to information and privacy | 80 | 13 | 0 | 0 | 4 | 0 | 4 | 96 | 4 | 25 |
2018 | Security | 83 | 9 | 9 | 0 | 0 | 0 | 0 | 91 | 0 | 11 |
2018 | Legal services | 71 | 14 | 6 | 2 | 3 | 0 | 5 | 88 | 5 | 59 |
2018 | Administration and operations | 63 | 14 | 9 | 4 | 5 | 0 | 3 | 81 | 10 | 377 |
2018 | Human resources | 71 | 9 | 6 | 1 | 7 | 0 | 6 | 85 | 9 | 72 |
2018 | Financial management | 66 | 18 | 8 | 2 | 2 | 0 | 4 | 87 | 4 | 49 |
2018 | Information management | 88 | 4 | 0 | 4 | 4 | 0 | 0 | 92 | 8 | 23 |
2018 | Information technology | 76 | 14 | 2 | 2 | 3 | 0 | 2 | 92 | 5 | 84 |
2018 | Evaluation | 92 | 8 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 12 |
2018 | Data sciences | 47 | 27 | 12 | 7 | 7 | 0 | 0 | 74 | 14 | 13 |
2018 | Policy | 70 | 9 | 5 | 5 | 7 | 0 | 5 | 83 | 12 | 44 |
2018 | Project management | 66 | 14 | 7 | 5 | 9 | 0 | 0 | 80 | 13 | 44 |
2018 | Other services to the public | 68 | 19 | 5 | 2 | 5 | 0 | 1 | 88 | 7 | 182 |
2018 | None of the above | 71 | 14 | 5 | 4 | 4 | 0 | 3 | 87 | 8 | 152 |
2017 | Client contact centre | 66 | 17 | 6 | 3 | 2 | 0 | 6 | 88 | 5 | 219 |
2017 | Health care practitioners | 76 | 13 | 3 | 3 | 2 | 1 | 3 | 92 | 5 | 165 |
2017 | Communications or public affairs | 70 | 15 | 4 | 8 | 4 | 0 | 0 | 84 | 12 | 63 |
2017 | Access to information and privacy | 65 | 22 | 3 | 3 | 3 | 0 | 3 | 90 | 7 | 30 |
2017 | Security | 65 | 35 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2017 | Legal services | 75 | 7 | 2 | 2 | 6 | 0 | 6 | 88 | 9 | 45 |
2017 | Administration and operations | 57 | 18 | 9 | 5 | 6 | 1 | 3 | 78 | 12 | 485 |
2017 | Human resources | 62 | 12 | 9 | 3 | 9 | 2 | 2 | 77 | 13 | 91 |
2017 | Financial management | 55 | 20 | 11 | 5 | 6 | 0 | 3 | 77 | 12 | 63 |
2017 | Information management | 65 | 25 | 10 | 0 | 0 | 0 | 0 | 90 | 0 | 25 |
2017 | Information technology | 63 | 18 | 11 | 2 | 3 | 0 | 3 | 84 | 5 | 100 |
2017 | Evaluation | 69 | 8 | 7 | 7 | 8 | 0 | 0 | 78 | 16 | 14 |
2017 | Data sciences | 50 | 12 | 22 | 10 | 6 | 0 | 0 | 62 | 16 | 16 |
2017 | Policy | 67 | 14 | 1 | 1 | 13 | 0 | 3 | 83 | 15 | 67 |
2017 | Project management | 53 | 17 | 2 | 12 | 13 | 0 | 2 | 72 | 25 | 39 |
2017 | Other services to the public | 57 | 22 | 7 | 5 | 4 | 1 | 4 | 83 | 9 | 221 |
2017 | None of the above | 62 | 17 | 8 | 4 | 4 | 1 | 4 | 83 | 8 | 231 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 50 | 28 | 12 | 5 | 2 | 0 | 2 | 80 | 7 | 249 |
2019 | Health care practitioners | 56 | 29 | 12 | 1 | 1 | 0 | 2 | 86 | 2 | 200 |
2019 | Communications or public affairs | 54 | 34 | 9 | 1 | 2 | 0 | 0 | 88 | 3 | 63 |
2019 | Access to information and privacy | 76 | 14 | 7 | 4 | 0 | 0 | 0 | 90 | 4 | 30 |
2019 | Security | 78 | 22 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 10 |
2019 | Legal services | 69 | 16 | 14 | 0 | 0 | 0 | 0 | 86 | 0 | 50 |
2019 | Administration and operations | 52 | 32 | 12 | 2 | 1 | 0 | 1 | 85 | 3 | 504 |
2019 | Human resources | 59 | 26 | 13 | 2 | 0 | 0 | 1 | 86 | 2 | 113 |
2019 | Financial management | 64 | 21 | 9 | 1 | 1 | 0 | 4 | 88 | 3 | 77 |
2019 | Procurement | 64 | 27 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 11 |
2019 | Information management | 66 | 25 | 3 | 6 | 0 | 0 | 0 | 91 | 6 | 34 |
2019 | Information technology | 52 | 26 | 15 | 2 | 4 | 1 | 0 | 79 | 6 | 105 |
2019 | Internal audit | 47 | 43 | 0 | 0 | 0 | 0 | 10 | 100 | 0 | 11 |
2019 | Evaluation | 31 | 32 | 14 | 0 | 23 | 0 | 0 | 63 | 23 | 11 |
2019 | Data sciences | 32 | 40 | 10 | 0 | 19 | 0 | 0 | 71 | 19 | 16 |
2019 | Policy | 56 | 25 | 12 | 2 | 3 | 0 | 2 | 82 | 5 | 57 |
2019 | Project management | 58 | 28 | 12 | 0 | 0 | 0 | 1 | 88 | 0 | 64 |
2019 | Other services to the public | 54 | 33 | 9 | 2 | 1 | 0 | 1 | 87 | 4 | 221 |
2019 | None of the above | 60 | 24 | 9 | 2 | 1 | 0 | 2 | 87 | 4 | 239 |
2018 | Client contact centre | 42 | 30 | 18 | 7 | 1 | 1 | 1 | 73 | 8 | 147 |
2018 | Health care practitioners | 50 | 34 | 8 | 2 | 4 | 0 | 3 | 86 | 6 | 143 |
2018 | Communications or public affairs | 49 | 35 | 10 | 5 | 2 | 0 | 0 | 83 | 7 | 41 |
2018 | Access to information and privacy | 47 | 37 | 4 | 4 | 5 | 0 | 4 | 88 | 9 | 25 |
2018 | Security | 43 | 57 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 11 |
2018 | Legal services | 53 | 27 | 14 | 3 | 0 | 0 | 3 | 83 | 3 | 59 |
2018 | Administration and operations | 47 | 33 | 11 | 3 | 3 | 0 | 2 | 82 | 7 | 375 |
2018 | Human resources | 55 | 29 | 10 | 1 | 3 | 0 | 3 | 86 | 4 | 72 |
2018 | Financial management | 39 | 42 | 13 | 2 | 2 | 0 | 2 | 82 | 4 | 49 |
2018 | Information management | 52 | 20 | 28 | 0 | 0 | 0 | 0 | 72 | 0 | 23 |
2018 | Information technology | 48 | 30 | 17 | 4 | 1 | 1 | 0 | 79 | 4 | 84 |
2018 | Evaluation | 58 | 34 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 12 |
2018 | Data sciences | 36 | 36 | 28 | 0 | 0 | 0 | 0 | 72 | 0 | 13 |
2018 | Policy | 49 | 18 | 21 | 10 | 0 | 0 | 2 | 69 | 10 | 44 |
2018 | Project management | 51 | 29 | 16 | 0 | 2 | 0 | 2 | 82 | 2 | 44 |
2018 | Other services to the public | 50 | 30 | 14 | 4 | 1 | 0 | 1 | 81 | 5 | 181 |
2018 | None of the above | 50 | 30 | 13 | 3 | 2 | 0 | 2 | 82 | 5 | 152 |
2017 | Client contact centre | 48 | 31 | 13 | 4 | 2 | 0 | 2 | 81 | 5 | 218 |
2017 | Health care practitioners | 58 | 26 | 9 | 3 | 1 | 0 | 2 | 86 | 4 | 165 |
2017 | Communications or public affairs | 47 | 31 | 14 | 6 | 2 | 0 | 0 | 78 | 8 | 63 |
2017 | Access to information and privacy | 50 | 27 | 23 | 0 | 0 | 0 | 0 | 77 | 0 | 30 |
2017 | Legal services | 50 | 24 | 12 | 13 | 0 | 0 | 2 | 75 | 13 | 45 |
2017 | Administration and operations | 49 | 29 | 12 | 5 | 2 | 0 | 2 | 80 | 8 | 485 |
2017 | Human resources | 55 | 25 | 15 | 3 | 1 | 0 | 1 | 81 | 4 | 91 |
2017 | Financial management | 49 | 37 | 11 | 2 | 0 | 0 | 2 | 87 | 2 | 63 |
2017 | Information management | 55 | 32 | 7 | 6 | 0 | 0 | 0 | 87 | 6 | 25 |
2017 | Information technology | 50 | 35 | 8 | 3 | 2 | 1 | 1 | 87 | 5 | 100 |
2017 | Evaluation | 42 | 28 | 23 | 7 | 0 | 0 | 0 | 70 | 7 | 14 |
2017 | Data sciences | 49 | 34 | 11 | 5 | 0 | 0 | 0 | 84 | 5 | 16 |
2017 | Policy | 55 | 32 | 9 | 1 | 1 | 0 | 1 | 88 | 3 | 67 |
2017 | Project management | 61 | 27 | 7 | 2 | 0 | 0 | 2 | 90 | 3 | 39 |
2017 | Other services to the public | 50 | 28 | 10 | 4 | 4 | 0 | 4 | 82 | 8 | 220 |
2017 | None of the above | 57 | 27 | 9 | 2 | 2 | 0 | 3 | 86 | 5 | 231 |
Survey year | Demographic | Very low (%) |
Low (%) |
Moderate (%) |
High (%) |
Very High (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 15 | 31 | 29 | 17 | 7 | 0 | 0 | 47 | 24 | 250 |
2019 | Health care practitioners | 16 | 32 | 30 | 16 | 6 | 1 | 0 | 48 | 22 | 200 |
2019 | Communications or public affairs | 19 | 44 | 29 | 7 | 1 | 0 | 0 | 63 | 8 | 63 |
2019 | Access to information and privacy | 44 | 33 | 16 | 7 | 0 | 0 | 0 | 77 | 7 | 30 |
2019 | Security | 29 | 51 | 10 | 10 | 0 | 0 | 0 | 80 | 10 | 10 |
2019 | Legal services | 15 | 32 | 33 | 14 | 6 | 0 | 0 | 47 | 20 | 51 |
2019 | Administration and operations | 16 | 37 | 29 | 10 | 7 | 0 | 0 | 54 | 17 | 503 |
2019 | Human resources | 20 | 34 | 32 | 11 | 3 | 0 | 0 | 54 | 14 | 114 |
2019 | Financial management | 26 | 36 | 25 | 8 | 5 | 0 | 0 | 62 | 13 | 78 |
2019 | Procurement | 46 | 32 | 23 | 0 | 0 | 0 | 0 | 77 | 0 | 12 |
2019 | Information management | 17 | 43 | 22 | 18 | 0 | 0 | 0 | 60 | 18 | 34 |
2019 | Information technology | 17 | 37 | 34 | 8 | 3 | 0 | 0 | 55 | 11 | 105 |
2019 | Internal audit | 19 | 54 | 27 | 0 | 0 | 0 | 0 | 73 | 0 | 11 |
2019 | Evaluation | 9 | 31 | 53 | 7 | 0 | 0 | 0 | 40 | 7 | 11 |
2019 | Data sciences | 20 | 49 | 27 | 0 | 5 | 0 | 0 | 68 | 5 | 16 |
2019 | Policy | 20 | 29 | 40 | 10 | 2 | 0 | 0 | 48 | 12 | 60 |
2019 | Project management | 11 | 47 | 30 | 12 | 0 | 0 | 0 | 58 | 12 | 65 |
2019 | Other services to the public | 12 | 29 | 28 | 22 | 10 | 0 | 0 | 40 | 32 | 222 |
2019 | None of the above | 17 | 30 | 26 | 18 | 10 | 0 | 0 | 47 | 27 | 243 |
2018 | Client contact centre | 10 | 24 | 35 | 20 | 10 | 0 | 0 | 34 | 31 | 148 |
2018 | Health care practitioners | 17 | 30 | 27 | 14 | 10 | 0 | 0 | 48 | 25 | 143 |
2018 | Communications or public affairs | 18 | 29 | 26 | 22 | 5 | 0 | 0 | 47 | 27 | 41 |
2018 | Access to information and privacy | 35 | 34 | 22 | 0 | 9 | 0 | 0 | 69 | 9 | 26 |
2018 | Security | 9 | 58 | 25 | 8 | 0 | 0 | 0 | 66 | 8 | 11 |
2018 | Legal services | 14 | 30 | 38 | 5 | 13 | 0 | 0 | 44 | 18 | 59 |
2018 | Administration and operations | 15 | 35 | 31 | 14 | 5 | 0 | 0 | 50 | 19 | 380 |
2018 | Human resources | 12 | 22 | 43 | 14 | 7 | 2 | 0 | 35 | 21 | 72 |
2018 | Financial management | 9 | 31 | 48 | 8 | 4 | 0 | 0 | 40 | 12 | 50 |
2018 | Information management | 23 | 33 | 21 | 23 | 0 | 0 | 0 | 56 | 23 | 23 |
2018 | Information technology | 13 | 42 | 26 | 12 | 7 | 0 | 0 | 55 | 19 | 83 |
2018 | Evaluation | 8 | 40 | 52 | 0 | 0 | 0 | 0 | 48 | 0 | 12 |
2018 | Data sciences | 0 | 52 | 34 | 14 | 0 | 0 | 0 | 52 | 14 | 13 |
2018 | Policy | 7 | 30 | 43 | 11 | 10 | 0 | 0 | 37 | 20 | 44 |
2018 | Project management | 16 | 34 | 34 | 14 | 2 | 0 | 0 | 50 | 16 | 44 |
2018 | Other services to the public | 4 | 26 | 32 | 20 | 18 | 0 | 0 | 30 | 38 | 182 |
2018 | None of the above | 13 | 25 | 38 | 17 | 6 | 0 | 0 | 38 | 23 | 153 |
2017 | Client contact centre | 12 | 24 | 34 | 18 | 11 | 0 | 0 | 36 | 30 | 219 |
2017 | Health care practitioners | 14 | 26 | 38 | 15 | 7 | 0 | 0 | 40 | 22 | 163 |
2017 | Communications or public affairs | 15 | 26 | 37 | 19 | 3 | 0 | 0 | 41 | 22 | 63 |
2017 | Access to information and privacy | 31 | 50 | 16 | 3 | 0 | 0 | 0 | 81 | 3 | 30 |
2017 | Security | 18 | 34 | 18 | 9 | 20 | 0 | 0 | 53 | 29 | 10 |
2017 | Legal services | 7 | 25 | 42 | 22 | 5 | 0 | 0 | 31 | 26 | 45 |
2017 | Administration and operations | 9 | 29 | 42 | 12 | 7 | 0 | 0 | 38 | 19 | 485 |
2017 | Human resources | 11 | 29 | 38 | 13 | 9 | 0 | 0 | 40 | 22 | 91 |
2017 | Financial management | 15 | 29 | 40 | 9 | 3 | 2 | 2 | 45 | 13 | 63 |
2017 | Information management | 32 | 41 | 20 | 7 | 0 | 0 | 0 | 73 | 7 | 25 |
2017 | Information technology | 12 | 45 | 29 | 9 | 5 | 0 | 0 | 57 | 14 | 100 |
2017 | Evaluation | 21 | 50 | 13 | 0 | 16 | 0 | 0 | 71 | 16 | 14 |
2017 | Data sciences | 5 | 49 | 40 | 6 | 0 | 0 | 0 | 54 | 6 | 16 |
2017 | Policy | 17 | 37 | 31 | 10 | 6 | 0 | 0 | 53 | 16 | 67 |
2017 | Project management | 15 | 34 | 34 | 10 | 5 | 2 | 0 | 50 | 15 | 39 |
2017 | Other services to the public | 7 | 18 | 38 | 22 | 16 | 0 | 0 | 25 | 38 | 220 |
2017 | None of the above | 10 | 27 | 36 | 18 | 9 | 0 | 0 | 37 | 27 | 231 |
Survey year | Demographic | Always/Almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/Almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 15 | 24 | 36 | 14 | 11 | 0 | 0 | 25 | 39 | 250 |
2019 | Health care practitioners | 13 | 21 | 30 | 25 | 10 | 0 | 0 | 36 | 34 | 198 |
2019 | Communications or public affairs | 2 | 27 | 42 | 19 | 10 | 0 | 0 | 29 | 29 | 63 |
2019 | Access to information and privacy | 4 | 14 | 32 | 28 | 21 | 0 | 0 | 49 | 19 | 29 |
2019 | Security | 0 | 0 | 61 | 29 | 10 | 0 | 0 | 39 | 0 | 10 |
2019 | Legal services | 18 | 30 | 25 | 18 | 10 | 0 | 0 | 28 | 48 | 51 |
2019 | Administration and operations | 13 | 18 | 38 | 21 | 9 | 0 | 0 | 30 | 32 | 505 |
2019 | Human resources | 10 | 20 | 44 | 19 | 7 | 0 | 0 | 26 | 31 | 115 |
2019 | Financial management | 6 | 16 | 36 | 29 | 14 | 0 | 0 | 42 | 22 | 78 |
2019 | Procurement | 0 | 15 | 61 | 15 | 9 | 0 | 0 | 24 | 15 | 12 |
2019 | Information management | 8 | 11 | 30 | 44 | 6 | 0 | 0 | 50 | 19 | 34 |
2019 | Information technology | 9 | 16 | 41 | 24 | 9 | 0 | 0 | 34 | 25 | 103 |
2019 | Internal audit | 0 | 0 | 50 | 39 | 10 | 0 | 0 | 50 | 0 | 10 |
2019 | Evaluation | 7 | 7 | 44 | 41 | 0 | 0 | 0 | 41 | 14 | 11 |
2019 | Data sciences | 12 | 14 | 33 | 35 | 5 | 0 | 0 | 41 | 26 | 16 |
2019 | Policy | 3 | 28 | 36 | 28 | 5 | 0 | 0 | 33 | 31 | 59 |
2019 | Project management | 6 | 19 | 41 | 25 | 9 | 0 | 0 | 34 | 25 | 65 |
2019 | Other services to the public | 18 | 30 | 31 | 14 | 7 | 0 | 0 | 22 | 47 | 222 |
2019 | None of the above | 12 | 23 | 33 | 23 | 9 | 0 | 0 | 32 | 35 | 242 |
2018 | Client contact centre | 20 | 24 | 32 | 16 | 7 | 0 | 1 | 23 | 44 | 147 |
2018 | Health care practitioners | 13 | 27 | 35 | 17 | 8 | 0 | 0 | 25 | 40 | 142 |
2018 | Communications or public affairs | 10 | 25 | 34 | 25 | 6 | 0 | 0 | 31 | 35 | 40 |
2018 | Access to information and privacy | 17 | 3 | 52 | 20 | 7 | 0 | 0 | 27 | 21 | 26 |
2018 | Security | 0 | 8 | 49 | 43 | 0 | 0 | 0 | 43 | 8 | 11 |
2018 | Legal services | 15 | 20 | 31 | 23 | 9 | 0 | 2 | 33 | 35 | 59 |
2018 | Administration and operations | 14 | 23 | 36 | 21 | 7 | 0 | 0 | 28 | 36 | 376 |
2018 | Human resources | 18 | 34 | 32 | 10 | 6 | 0 | 0 | 16 | 52 | 70 |
2018 | Financial management | 10 | 20 | 27 | 35 | 8 | 0 | 0 | 43 | 30 | 49 |
2018 | Information management | 18 | 13 | 36 | 13 | 19 | 0 | 0 | 33 | 31 | 22 |
2018 | Information technology | 12 | 11 | 46 | 27 | 5 | 0 | 0 | 31 | 23 | 84 |
2018 | Evaluation | 8 | 8 | 52 | 32 | 0 | 0 | 0 | 32 | 16 | 12 |
2018 | Data sciences | 7 | 21 | 34 | 31 | 7 | 0 | 0 | 38 | 29 | 13 |
2018 | Policy | 12 | 19 | 46 | 19 | 5 | 0 | 0 | 23 | 31 | 43 |
2018 | Project management | 4 | 24 | 44 | 26 | 2 | 0 | 0 | 28 | 28 | 43 |
2018 | Other services to the public | 28 | 24 | 32 | 12 | 4 | 0 | 0 | 16 | 52 | 182 |
2018 | None of the above | 12 | 28 | 39 | 14 | 7 | 0 | 0 | 21 | 40 | 150 |
2017 | Client contact centre | 16 | 23 | 37 | 13 | 10 | 0 | 0 | 24 | 40 | 218 |
2017 | Health care practitioners | 12 | 27 | 35 | 16 | 9 | 0 | 0 | 26 | 39 | 165 |
2017 | Communications or public affairs | 4 | 31 | 35 | 22 | 7 | 0 | 0 | 29 | 35 | 63 |
2017 | Access to information and privacy | 3 | 13 | 38 | 34 | 13 | 0 | 0 | 46 | 16 | 30 |
2017 | Security | 20 | 25 | 9 | 28 | 18 | 0 | 0 | 46 | 45 | 10 |
2017 | Legal services | 11 | 29 | 41 | 11 | 7 | 0 | 0 | 18 | 41 | 45 |
2017 | Administration and operations | 12 | 23 | 40 | 18 | 7 | 0 | 0 | 25 | 35 | 482 |
2017 | Human resources | 11 | 29 | 41 | 12 | 7 | 0 | 0 | 19 | 40 | 91 |
2017 | Financial management | 5 | 20 | 42 | 24 | 9 | 0 | 0 | 32 | 25 | 62 |
2017 | Information management | 0 | 7 | 32 | 35 | 26 | 0 | 0 | 61 | 7 | 25 |
2017 | Information technology | 7 | 18 | 37 | 27 | 11 | 0 | 0 | 38 | 25 | 100 |
2017 | Evaluation | 7 | 15 | 13 | 36 | 28 | 0 | 0 | 64 | 22 | 14 |
2017 | Data sciences | 5 | 23 | 18 | 54 | 0 | 0 | 0 | 54 | 29 | 16 |
2017 | Policy | 4 | 19 | 55 | 15 | 6 | 0 | 0 | 21 | 24 | 66 |
2017 | Project management | 5 | 20 | 44 | 17 | 14 | 0 | 0 | 31 | 24 | 39 |
2017 | Other services to the public | 21 | 32 | 29 | 12 | 5 | 1 | 0 | 17 | 53 | 221 |
2017 | None of the above | 14 | 30 | 31 | 16 | 7 | 0 | 0 | 24 | 45 | 229 |
Compensation
Pay or other compensation issues
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 19 | 32 | 18 | 16 | 13 | 1 | 0 | 20 | 80 | 246 |
2019 | Health care practitioners | 17 | 36 | 25 | 8 | 13 | 1 | 0 | 17 | 83 | 200 |
2019 | Communications or public affairs | 19 | 44 | 18 | 13 | 2 | 4 | 0 | 20 | 80 | 63 |
2019 | Access to information and privacy | 17 | 43 | 33 | 7 | 0 | 0 | 0 | 17 | 83 | 30 |
2019 | Security | 29 | 10 | 61 | 0 | 0 | 0 | 0 | 29 | 71 | 10 |
2019 | Legal services | 17 | 22 | 28 | 20 | 12 | 2 | 0 | 17 | 83 | 51 |
2019 | Administration and operations | 22 | 31 | 25 | 11 | 11 | 0 | 0 | 22 | 78 | 503 |
2019 | Human resources | 18 | 46 | 17 | 8 | 8 | 1 | 2 | 18 | 82 | 114 |
2019 | Financial management | 22 | 28 | 38 | 5 | 6 | 0 | 0 | 22 | 78 | 78 |
2019 | Procurement | 26 | 50 | 8 | 17 | 0 | 0 | 0 | 26 | 74 | 12 |
2019 | Information management | 25 | 31 | 11 | 8 | 21 | 3 | 0 | 26 | 74 | 34 |
2019 | Information technology | 31 | 26 | 20 | 11 | 9 | 4 | 0 | 32 | 68 | 105 |
2019 | Internal audit | 21 | 62 | 0 | 18 | 0 | 0 | 0 | 21 | 79 | 11 |
2019 | Evaluation | 0 | 16 | 32 | 47 | 0 | 0 | 6 | 0 | 100 | 11 |
2019 | Data sciences | 11 | 39 | 24 | 16 | 10 | 0 | 0 | 11 | 89 | 16 |
2019 | Policy | 11 | 38 | 22 | 16 | 8 | 5 | 0 | 12 | 88 | 60 |
2019 | Project management | 17 | 32 | 21 | 12 | 18 | 1 | 0 | 17 | 83 | 65 |
2019 | Other services to the public | 23 | 32 | 20 | 12 | 12 | 1 | 0 | 23 | 77 | 222 |
2019 | None of the above | 27 | 28 | 21 | 11 | 9 | 2 | 0 | 28 | 72 | 242 |
2018 | Client contact centre | 27 | 16 | 23 | 11 | 22 | 1 | 1 | 27 | 73 | 148 |
2018 | Health care practitioners | 19 | 32 | 24 | 10 | 13 | 2 | 0 | 19 | 81 | 142 |
2018 | Communications or public affairs | 34 | 22 | 26 | 7 | 9 | 2 | 0 | 34 | 66 | 42 |
2018 | Access to information and privacy | 12 | 53 | 15 | 12 | 3 | 5 | 0 | 12 | 88 | 26 |
2018 | Security | 17 | 32 | 34 | 17 | 0 | 0 | 0 | 17 | 83 | 11 |
2018 | Legal services | 30 | 21 | 13 | 17 | 17 | 2 | 0 | 30 | 70 | 58 |
2018 | Administration and operations | 26 | 26 | 24 | 11 | 12 | 1 | 0 | 26 | 74 | 380 |
2018 | Human resources | 31 | 30 | 21 | 7 | 12 | 0 | 0 | 31 | 69 | 72 |
2018 | Financial management | 27 | 25 | 18 | 18 | 12 | 0 | 0 | 27 | 73 | 50 |
2018 | Information management | 27 | 31 | 17 | 8 | 17 | 0 | 0 | 27 | 73 | 23 |
2018 | Information technology | 33 | 24 | 17 | 7 | 15 | 4 | 0 | 34 | 66 | 84 |
2018 | Evaluation | 18 | 8 | 24 | 40 | 10 | 0 | 0 | 18 | 82 | 12 |
2018 | Data sciences | 12 | 36 | 29 | 8 | 15 | 0 | 0 | 12 | 88 | 12 |
2018 | Policy | 12 | 41 | 25 | 7 | 15 | 0 | 0 | 12 | 88 | 43 |
2018 | Project management | 33 | 15 | 27 | 16 | 9 | 0 | 0 | 33 | 67 | 44 |
2018 | Other services to the public | 28 | 21 | 21 | 13 | 14 | 1 | 1 | 29 | 71 | 182 |
2018 | None of the above | 21 | 30 | 22 | 14 | 11 | 2 | 1 | 21 | 79 | 152 |
2017 | Client contact centre | 25 | 21 | 20 | 12 | 22 | 0 | 0 | 25 | 75 | 219 |
2017 | Health care practitioners | 18 | 27 | 15 | 15 | 24 | 1 | 0 | 19 | 81 | 164 |
2017 | Communications or public affairs | 26 | 29 | 20 | 9 | 11 | 4 | 0 | 27 | 73 | 63 |
2017 | Access to information and privacy | 19 | 25 | 27 | 8 | 13 | 7 | 0 | 21 | 79 | 30 |
2017 | Security | 34 | 18 | 38 | 0 | 9 | 0 | 0 | 34 | 66 | 10 |
2017 | Legal services | 34 | 7 | 29 | 11 | 15 | 4 | 0 | 36 | 64 | 45 |
2017 | Administration and operations | 22 | 24 | 22 | 14 | 17 | 1 | 0 | 22 | 78 | 485 |
2017 | Human resources | 29 | 19 | 26 | 11 | 11 | 4 | 0 | 30 | 70 | 91 |
2017 | Financial management | 19 | 28 | 27 | 11 | 13 | 0 | 2 | 19 | 81 | 63 |
2017 | Information management | 29 | 37 | 20 | 11 | 3 | 0 | 0 | 29 | 71 | 25 |
2017 | Information technology | 32 | 19 | 14 | 12 | 17 | 5 | 1 | 34 | 66 | 100 |
2017 | Evaluation | 13 | 29 | 21 | 14 | 15 | 7 | 0 | 14 | 86 | 14 |
2017 | Data sciences | 32 | 23 | 18 | 16 | 12 | 0 | 0 | 32 | 68 | 16 |
2017 | Policy | 16 | 31 | 22 | 14 | 15 | 1 | 0 | 16 | 84 | 67 |
2017 | Project management | 25 | 17 | 32 | 10 | 10 | 2 | 4 | 27 | 73 | 39 |
2017 | Other services to the public | 29 | 15 | 17 | 14 | 22 | 3 | 1 | 30 | 70 | 221 |
2017 | None of the above | 26 | 21 | 19 | 15 | 16 | 2 | 0 | 27 | 73 | 231 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 65 | 35 | 192 |
2019 | Health care practitioners | 57 | 43 | 165 |
2019 | Communications or public affairs | 57 | 43 | 49 |
2019 | Access to information and privacy | 56 | 44 | 25 |
2019 | Legal services | 71 | 29 | 41 |
2019 | Administration and operations | 64 | 36 | 393 |
2019 | Human resources | 71 | 29 | 92 |
2019 | Financial management | 73 | 27 | 62 |
2019 | Information management | 65 | 35 | 24 |
2019 | Information technology | 55 | 45 | 69 |
2019 | Evaluation | 76 | 24 | 10 |
2019 | Data sciences | 84 | 16 | 14 |
2019 | Policy | 57 | 43 | 50 |
2019 | Project management | 67 | 33 | 53 |
2019 | Other services to the public | 55 | 45 | 169 |
2019 | None of the above | 62 | 38 | 173 |
Survey year | Demographic | Yes (%) |
No (%) |
Total responses |
---|---|---|---|---|
2019 | Client contact centre | 44 | 56 | 192 |
2019 | Health care practitioners | 44 | 56 | 164 |
2019 | Communications or public affairs | 62 | 38 | 49 |
2019 | Access to information and privacy | 39 | 61 | 25 |
2019 | Legal services | 44 | 56 | 41 |
2019 | Administration and operations | 41 | 59 | 392 |
2019 | Human resources | 39 | 61 | 92 |
2019 | Financial management | 39 | 61 | 61 |
2019 | Information management | 44 | 56 | 24 |
2019 | Information technology | 47 | 53 | 69 |
2019 | Data sciences | 16 | 84 | 14 |
2019 | Policy | 35 | 65 | 50 |
2019 | Project management | 44 | 56 | 49 |
2019 | Other services to the public | 47 | 53 | 170 |
2019 | None of the above | 41 | 59 | 171 |
2018 | Client contact centre | 31 | 69 | 107 |
2018 | Health care practitioners | 34 | 66 | 114 |
2018 | Communications or public affairs | 33 | 67 | 28 |
2018 | Access to information and privacy | 33 | 67 | 22 |
2018 | Legal services | 32 | 68 | 38 |
2018 | Administration and operations | 30 | 70 | 276 |
2018 | Human resources | 36 | 64 | 49 |
2018 | Financial management | 29 | 71 | 37 |
2018 | Information management | 15 | 85 | 17 |
2018 | Information technology | 25 | 75 | 54 |
2018 | Evaluation | 19 | 81 | 10 |
2018 | Data sciences | 41 | 59 | 10 |
2018 | Policy | 35 | 65 | 38 |
2018 | Project management | 45 | 55 | 30 |
2018 | Other services to the public | 30 | 70 | 127 |
2018 | None of the above | 32 | 68 | 116 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 39 | 20 | 14 | 10 | 10 | 1 | 7 | 64 | 21 | 248 |
2019 | Health care practitioners | 40 | 21 | 15 | 8 | 8 | 1 | 7 | 66 | 18 | 199 |
2019 | Communications or public affairs | 44 | 17 | 15 | 5 | 2 | 0 | 18 | 74 | 8 | 63 |
2019 | Access to information and privacy | 53 | 23 | 14 | 7 | 3 | 0 | 0 | 77 | 10 | 30 |
2019 | Legal services | 39 | 14 | 14 | 2 | 12 | 4 | 16 | 65 | 17 | 51 |
2019 | Administration and operations | 45 | 17 | 13 | 8 | 9 | 0 | 8 | 67 | 19 | 501 |
2019 | Human resources | 42 | 21 | 12 | 6 | 8 | 0 | 12 | 71 | 15 | 115 |
2019 | Financial management | 39 | 22 | 16 | 7 | 9 | 0 | 6 | 66 | 17 | 77 |
2019 | Procurement | 67 | 17 | 8 | 0 | 9 | 0 | 0 | 83 | 9 | 12 |
2019 | Information management | 52 | 8 | 19 | 3 | 16 | 0 | 3 | 62 | 19 | 34 |
2019 | Information technology | 42 | 33 | 12 | 4 | 5 | 0 | 5 | 78 | 9 | 105 |
2019 | Internal audit | 37 | 30 | 11 | 11 | 11 | 0 | 0 | 67 | 22 | 10 |
2019 | Evaluation | 32 | 9 | 16 | 38 | 0 | 0 | 6 | 43 | 41 | 11 |
2019 | Data sciences | 52 | 11 | 9 | 5 | 5 | 0 | 19 | 78 | 11 | 16 |
2019 | Policy | 39 | 24 | 24 | 6 | 5 | 0 | 2 | 64 | 12 | 60 |
2019 | Project management | 50 | 15 | 15 | 7 | 9 | 0 | 3 | 68 | 17 | 64 |
2019 | Other services to the public | 44 | 19 | 13 | 10 | 10 | 0 | 5 | 66 | 20 | 220 |
2019 | None of the above | 47 | 16 | 8 | 9 | 9 | 1 | 11 | 71 | 20 | 241 |
2018 | Client contact centre | 36 | 13 | 15 | 12 | 14 | 1 | 9 | 55 | 28 | 147 |
2018 | Health care practitioners | 42 | 15 | 15 | 7 | 12 | 1 | 7 | 62 | 22 | 141 |
2018 | Communications or public affairs | 51 | 10 | 20 | 10 | 2 | 2 | 5 | 65 | 13 | 41 |
2018 | Access to information and privacy | 36 | 24 | 14 | 11 | 8 | 0 | 7 | 64 | 21 | 26 |
2018 | Security | 34 | 49 | 0 | 9 | 0 | 0 | 9 | 90 | 10 | 11 |
2018 | Legal services | 43 | 10 | 10 | 8 | 8 | 2 | 19 | 67 | 20 | 59 |
2018 | Administration and operations | 38 | 18 | 16 | 7 | 12 | 2 | 7 | 61 | 22 | 381 |
2018 | Human resources | 36 | 25 | 18 | 7 | 2 | 1 | 10 | 69 | 11 | 72 |
2018 | Financial management | 45 | 10 | 15 | 12 | 12 | 0 | 6 | 59 | 25 | 50 |
2018 | Information management | 42 | 19 | 12 | 13 | 9 | 0 | 5 | 64 | 23 | 23 |
2018 | Information technology | 35 | 22 | 25 | 10 | 6 | 0 | 2 | 58 | 16 | 82 |
2018 | Evaluation | 24 | 42 | 16 | 8 | 10 | 0 | 0 | 66 | 18 | 12 |
2018 | Data sciences | 38 | 7 | 0 | 14 | 21 | 0 | 19 | 56 | 44 | 13 |
2018 | Policy | 36 | 28 | 6 | 17 | 9 | 0 | 4 | 66 | 27 | 43 |
2018 | Project management | 44 | 16 | 17 | 11 | 11 | 0 | 0 | 60 | 23 | 44 |
2018 | Other services to the public | 38 | 17 | 14 | 10 | 16 | 0 | 4 | 58 | 27 | 179 |
2018 | None of the above | 39 | 17 | 20 | 6 | 10 | 1 | 7 | 61 | 17 | 153 |
Support to resolve pay or other compensation issues
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 14 | 18 | 17 | 18 | 26 | 0 | 8 | 34 | 48 | 192 |
2019 | Health care practitioners | 17 | 20 | 13 | 21 | 23 | 2 | 4 | 40 | 47 | 164 |
2019 | Communications or public affairs | 15 | 22 | 13 | 27 | 17 | 2 | 4 | 39 | 47 | 49 |
2019 | Access to information and privacy | 25 | 22 | 13 | 12 | 13 | 0 | 15 | 56 | 29 | 25 |
2019 | Legal services | 12 | 34 | 24 | 15 | 12 | 0 | 2 | 47 | 28 | 41 |
2019 | Administration and operations | 10 | 26 | 18 | 21 | 18 | 1 | 7 | 39 | 42 | 392 |
2019 | Human resources | 31 | 29 | 8 | 9 | 14 | 0 | 9 | 65 | 25 | 91 |
2019 | Financial management | 9 | 18 | 32 | 22 | 13 | 2 | 3 | 29 | 37 | 60 |
2019 | Information management | 28 | 15 | 15 | 7 | 27 | 0 | 8 | 47 | 37 | 24 |
2019 | Information technology | 15 | 25 | 26 | 16 | 15 | 1 | 3 | 41 | 32 | 69 |
2019 | Evaluation | 9 | 8 | 17 | 41 | 18 | 0 | 8 | 18 | 64 | 10 |
2019 | Data sciences | 39 | 12 | 33 | 0 | 10 | 5 | 0 | 54 | 11 | 14 |
2019 | Policy | 8 | 21 | 17 | 21 | 19 | 4 | 10 | 34 | 46 | 50 |
2019 | Project management | 6 | 31 | 20 | 22 | 20 | 0 | 2 | 37 | 43 | 53 |
2019 | Other services to the public | 10 | 17 | 22 | 17 | 24 | 2 | 8 | 30 | 45 | 170 |
2019 | None of the above | 14 | 17 | 19 | 17 | 23 | 2 | 7 | 35 | 44 | 172 |
2018 | Client contact centre | 10 | 17 | 15 | 18 | 36 | 0 | 4 | 28 | 57 | 107 |
2018 | Health care practitioners | 4 | 27 | 19 | 22 | 25 | 1 | 2 | 32 | 48 | 112 |
2018 | Communications or public affairs | 4 | 18 | 28 | 31 | 18 | 0 | 0 | 22 | 49 | 28 |
2018 | Access to information and privacy | 8 | 44 | 17 | 8 | 14 | 0 | 8 | 57 | 24 | 22 |
2018 | Legal services | 10 | 27 | 30 | 7 | 19 | 0 | 7 | 39 | 29 | 40 |
2018 | Administration and operations | 11 | 21 | 13 | 20 | 30 | 1 | 3 | 34 | 52 | 275 |
2018 | Human resources | 17 | 26 | 13 | 14 | 16 | 1 | 13 | 50 | 35 | 50 |
2018 | Financial management | 15 | 12 | 15 | 20 | 31 | 0 | 8 | 29 | 55 | 36 |
2018 | Information management | 23 | 27 | 12 | 5 | 26 | 0 | 5 | 54 | 33 | 17 |
2018 | Information technology | 10 | 27 | 25 | 22 | 11 | 2 | 4 | 39 | 35 | 54 |
2018 | Evaluation | 0 | 20 | 19 | 32 | 19 | 0 | 10 | 22 | 57 | 10 |
2018 | Data sciences | 0 | 9 | 24 | 68 | 0 | 0 | 0 | 9 | 68 | 10 |
2018 | Policy | 0 | 31 | 16 | 18 | 28 | 3 | 6 | 34 | 49 | 36 |
2018 | Project management | 3 | 19 | 24 | 19 | 34 | 0 | 0 | 22 | 54 | 30 |
2018 | Other services to the public | 9 | 13 | 23 | 17 | 33 | 0 | 5 | 23 | 53 | 126 |
2018 | None of the above | 16 | 17 | 15 | 25 | 21 | 1 | 6 | 35 | 49 | 116 |
2017 | Client contact centre | 10 | 17 | 13 | 16 | 37 | 0 | 6 | 30 | 56 | 162 |
2017 | Health care practitioners | 9 | 22 | 13 | 23 | 26 | 2 | 5 | 33 | 53 | 132 |
2017 | Communications or public affairs | 9 | 15 | 4 | 29 | 27 | 4 | 12 | 29 | 67 | 44 |
2017 | Access to information and privacy | 25 | 20 | 17 | 21 | 17 | 0 | 0 | 45 | 38 | 22 |
2017 | Legal services | 22 | 7 | 29 | 21 | 18 | 0 | 3 | 30 | 40 | 27 |
2017 | Administration and operations | 11 | 22 | 14 | 19 | 27 | 2 | 5 | 36 | 49 | 372 |
2017 | Human resources | 14 | 34 | 13 | 13 | 19 | 2 | 6 | 52 | 35 | 62 |
2017 | Financial management | 11 | 26 | 15 | 12 | 28 | 4 | 4 | 41 | 43 | 50 |
2017 | Information management | 24 | 13 | 10 | 13 | 30 | 0 | 10 | 41 | 48 | 18 |
2017 | Information technology | 12 | 31 | 10 | 16 | 19 | 5 | 8 | 50 | 39 | 62 |
2017 | Evaluation | 8 | 17 | 0 | 36 | 20 | 0 | 19 | 31 | 69 | 11 |
2017 | Data sciences | 25 | 0 | 8 | 17 | 16 | 9 | 25 | 38 | 50 | 12 |
2017 | Policy | 11 | 32 | 12 | 16 | 20 | 0 | 9 | 47 | 39 | 55 |
2017 | Project management | 11 | 27 | 22 | 11 | 26 | 4 | 0 | 40 | 38 | 27 |
2017 | Other services to the public | 5 | 21 | 8 | 16 | 43 | 1 | 6 | 27 | 64 | 151 |
2017 | None of the above | 10 | 23 | 10 | 17 | 33 | 2 | 5 | 35 | 54 | 165 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 8 | 10 | 17 | 21 | 37 | 0 | 6 | 19 | 63 | 191 |
2019 | Health care practitioners | 7 | 17 | 12 | 16 | 37 | 5 | 6 | 27 | 59 | 163 |
2019 | Communications or public affairs | 6 | 20 | 14 | 19 | 29 | 2 | 11 | 29 | 55 | 49 |
2019 | Access to information and privacy | 8 | 22 | 16 | 21 | 21 | 0 | 12 | 35 | 47 | 25 |
2019 | Legal services | 9 | 22 | 15 | 8 | 42 | 5 | 0 | 33 | 52 | 41 |
2019 | Administration and operations | 6 | 18 | 19 | 19 | 30 | 1 | 6 | 26 | 53 | 393 |
2019 | Human resources | 13 | 23 | 6 | 20 | 30 | 0 | 9 | 39 | 55 | 92 |
2019 | Financial management | 6 | 17 | 14 | 18 | 37 | 3 | 3 | 25 | 60 | 61 |
2019 | Information management | 9 | 40 | 4 | 11 | 26 | 0 | 11 | 54 | 41 | 24 |
2019 | Information technology | 7 | 24 | 21 | 14 | 23 | 5 | 6 | 35 | 42 | 67 |
2019 | Evaluation | 8 | 24 | 9 | 33 | 26 | 0 | 0 | 32 | 59 | 10 |
2019 | Data sciences | 5 | 5 | 38 | 34 | 17 | 0 | 0 | 10 | 52 | 14 |
2019 | Policy | 6 | 9 | 11 | 19 | 34 | 4 | 16 | 19 | 67 | 50 |
2019 | Project management | 8 | 28 | 15 | 21 | 29 | 0 | 0 | 35 | 50 | 53 |
2019 | Other services to the public | 4 | 17 | 21 | 14 | 35 | 1 | 8 | 24 | 54 | 169 |
2019 | None of the above | 8 | 14 | 20 | 15 | 35 | 1 | 7 | 24 | 54 | 168 |
2018 | Client contact centre | 0 | 13 | 13 | 20 | 49 | 0 | 4 | 14 | 72 | 108 |
2018 | Health care practitioners | 5 | 22 | 11 | 17 | 40 | 0 | 4 | 29 | 60 | 112 |
2018 | Communications or public affairs | 4 | 8 | 15 | 29 | 45 | 0 | 0 | 11 | 73 | 28 |
2018 | Access to information and privacy | 0 | 21 | 39 | 18 | 18 | 0 | 4 | 22 | 37 | 22 |
2018 | Legal services | 0 | 10 | 17 | 7 | 53 | 7 | 5 | 11 | 69 | 39 |
2018 | Administration and operations | 6 | 10 | 11 | 20 | 49 | 1 | 4 | 16 | 72 | 276 |
2018 | Human resources | 3 | 21 | 5 | 20 | 39 | 3 | 9 | 27 | 68 | 50 |
2018 | Financial management | 5 | 12 | 5 | 11 | 61 | 2 | 3 | 19 | 76 | 37 |
2018 | Information management | 16 | 0 | 16 | 23 | 38 | 0 | 5 | 17 | 65 | 17 |
2018 | Information technology | 0 | 14 | 17 | 22 | 39 | 2 | 6 | 15 | 67 | 54 |
2018 | Evaluation | 0 | 10 | 29 | 10 | 51 | 0 | 0 | 10 | 61 | 10 |
2018 | Data sciences | 9 | 0 | 33 | 17 | 33 | 0 | 9 | 10 | 55 | 10 |
2018 | Policy | 3 | 11 | 15 | 8 | 55 | 5 | 3 | 15 | 68 | 37 |
2018 | Project management | 0 | 10 | 12 | 20 | 58 | 0 | 0 | 10 | 78 | 30 |
2018 | Other services to the public | 0 | 10 | 19 | 17 | 52 | 0 | 2 | 11 | 70 | 126 |
2018 | None of the above | 3 | 9 | 13 | 26 | 44 | 2 | 3 | 13 | 74 | 115 |
2017 | Client contact centre | 2 | 7 | 12 | 16 | 58 | 0 | 4 | 10 | 77 | 163 |
2017 | Health care practitioners | 4 | 8 | 11 | 18 | 50 | 3 | 6 | 14 | 74 | 131 |
2017 | Communications or public affairs | 2 | 18 | 2 | 20 | 49 | 0 | 9 | 22 | 76 | 43 |
2017 | Access to information and privacy | 13 | 5 | 17 | 20 | 34 | 0 | 11 | 20 | 61 | 22 |
2017 | Legal services | 5 | 0 | 33 | 18 | 38 | 0 | 7 | 5 | 60 | 27 |
2017 | Administration and operations | 2 | 8 | 10 | 20 | 52 | 2 | 5 | 11 | 78 | 372 |
2017 | Human resources | 5 | 7 | 9 | 17 | 51 | 5 | 6 | 13 | 76 | 62 |
2017 | Financial management | 4 | 10 | 13 | 15 | 53 | 2 | 4 | 15 | 72 | 50 |
2017 | Information management | 16 | 5 | 10 | 8 | 50 | 0 | 10 | 24 | 65 | 18 |
2017 | Information technology | 7 | 13 | 0 | 19 | 51 | 3 | 6 | 22 | 78 | 62 |
2017 | Evaluation | 8 | 11 | 8 | 8 | 64 | 0 | 0 | 19 | 73 | 11 |
2017 | Data sciences | 17 | 0 | 0 | 25 | 50 | 0 | 8 | 18 | 82 | 12 |
2017 | Policy | 2 | 11 | 16 | 21 | 43 | 0 | 7 | 14 | 69 | 55 |
2017 | Project management | 4 | 24 | 18 | 22 | 28 | 4 | 0 | 29 | 52 | 27 |
2017 | Other services to the public | 3 | 5 | 8 | 14 | 64 | 2 | 5 | 8 | 83 | 151 |
2017 | None of the above | 4 | 9 | 8 | 19 | 53 | 0 | 7 | 13 | 78 | 165 |