2019 Public Service Employee Survey Results by Theme for Department of Justice by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 39 42 15 2 2 0 0 81 4 166
2017 Provides services to public - English only 34 41 10 5 8 0 2 77 13 107
2017 Provides services to public - Both English and French 35 45 10 8 2 0 0 80 10 219
2014 Provides services to public - English only 41 38 9 5 7 0 0 79 12 97
2014 Provides services to public - Both English and French 34 39 18 8 1 0 0 72 10 188
2011 Provides services to public - English only 31 45 12 8 4 0 0 76 12 121
2011 Provides services to public - Both English and French 32 48 8 7 5 0 0 81 12 236
2008 Provides services to public - English only 36 43 8 8 5 1 0 79 13 120
2008 Provides services to public - Both English and French 41 39 11 5 4 0 0 80 9 271

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 30 37 15 11 7 0 0 68 18 165
2017 Provides services to public - English only 19 34 10 21 15 1 0 54 36 106
2017 Provides services to public - Both English and French 30 38 9 11 10 0 0 69 22 219

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 55 34 7 2 1 0 0 89 3 165
2017 Provides services to public - English only 54 30 11 4 2 0 0 84 6 106
2017 Provides services to public - Both English and French 52 38 6 3 0 1 0 91 3 219
2014 Provides services to public - English only 69 23 5 1 1 0 0 93 2 98
2014 Provides services to public - Both English and French 60 31 7 1 1 0 0 91 2 188
2011 Provides services to public - English only 61 26 10 3 0 0 0 88 3 121
2011 Provides services to public - Both English and French 57 33 7 2 0 0 0 91 3 236

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 41 42 11 5 1 0 0 83 6 164
2017 Provides services to public - English only 31 43 12 10 3 0 1 75 13 106
2017 Provides services to public - Both English and French 41 41 10 6 2 0 0 82 7 220
2014 Provides services to public - English only 41 39 8 8 4 0 0 79 13 98
2014 Provides services to public - Both English and French 43 37 13 4 3 0 0 80 7 188
2011 Provides services to public - English only 41 41 9 5 3 0 0 82 8 121
2011 Provides services to public - Both English and French 37 48 8 5 3 0 0 85 7 236
2008 Provides services to public - English only 43 40 5 7 5 1 0 83 12 121
2008 Provides services to public - Both English and French 44 41 7 6 3 0 0 85 8 271

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 40 28 21 7 4 0 0 68 11 166
2017 Provides services to public - English only 28 30 17 13 13 0 0 57 26 106
2017 Provides services to public - Both English and French 34 30 16 11 7 2 0 66 18 221
2014 Provides services to public - English only 22 34 20 15 10 0 0 56 24 98
2014 Provides services to public - Both English and French 23 41 21 11 4 1 0 64 15 187
2011 Provides services to public - English only 36 38 16 5 6 0 0 73 11 121
2011 Provides services to public - Both English and French 33 36 16 9 5 2 0 70 14 234

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 38 31 19 8 3 0 0 70 11 164
2017 Provides services to public - English only 27 31 14 17 10 0 0 58 28 105
2017 Provides services to public - Both English and French 34 36 10 11 8 1 0 70 20 221
2014 Provides services to public - English only 24 32 20 12 11 0 0 57 23 97
2014 Provides services to public - Both English and French 25 39 22 9 5 0 0 64 15 188
2011 Provides services to public - English only 35 38 13 6 8 0 1 74 14 121
2011 Provides services to public - Both English and French 35 36 15 8 6 0 0 71 14 232
2008 Provides services to public - English only 29 32 15 11 12 1 1 62 23 121
2008 Provides services to public - Both English and French 34 42 12 8 4 0 0 76 12 271

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 37 23 18 10 8 4 1 63 19 165
2017 Provides services to public - English only 26 16 20 14 14 10 0 46 31 106
2017 Provides services to public - Both English and French 30 24 19 12 9 5 1 57 22 221
2014 Provides services to public - English only 26 26 18 12 15 3 0 54 28 98
2014 Provides services to public - Both English and French 28 28 19 10 8 5 2 60 19 188
2011 Provides services to public - English only 33 25 22 6 11 3 0 60 17 121
2011 Provides services to public - Both English and French 30 28 17 9 10 5 0 61 20 234
2008 Provides services to public - English only 30 24 11 12 17 5 2 57 31 121
2008 Provides services to public - Both English and French 35 28 15 10 8 4 1 66 18 269
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 36 24 20 4 5 1 10 68 10 166

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 45 36 9 6 2 2 0 83 8 165
2017 Provides services to public - English only 41 33 12 5 7 1 2 76 12 106
2017 Provides services to public - Both English and French 39 33 15 5 5 1 0 74 11 220
2014 Provides services to public - English only 53 29 9 8 1 0 0 82 9 97
2014 Provides services to public - Both English and French 41 29 13 8 4 3 3 74 12 188
2011 Provides services to public - English only 43 24 15 10 8 0 0 67 18 121
2011 Provides services to public - Both English and French 37 33 13 7 7 3 0 72 15 235
2008 Provides services to public - English only 41 26 10 10 7 6 1 71 19 121
2008 Provides services to public - Both English and French 39 32 11 9 6 2 1 73 15 271

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 46 29 11 10 3 0 1 76 13 165
2017 Provides services to public - English only 38 28 15 8 10 1 1 67 18 105
2017 Provides services to public - Both English and French 36 36 12 9 6 1 0 73 15 221
2014 Provides services to public - English only 41 36 11 8 3 0 1 78 11 97
2014 Provides services to public - Both English and French 36 35 15 10 3 0 1 72 13 188
2011 Provides services to public - English only 37 24 14 17 7 2 0 61 24 121
2011 Provides services to public - Both English and French 32 34 12 15 7 0 0 66 22 234
2008 Provides services to public - English only 32 33 9 13 8 4 2 69 22 121
2008 Provides services to public - Both English and French 34 38 12 7 8 1 0 73 15 271

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 50 28 9 10 3 0 0 78 13 165
2017 Provides services to public - English only 48 32 9 1 9 0 2 81 10 104
2017 Provides services to public - Both English and French 43 31 12 6 7 0 0 75 13 218
2014 Provides services to public - English only 57 24 8 9 1 0 0 82 10 98
2014 Provides services to public - Both English and French 42 32 14 9 3 0 0 74 12 188

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 39 26 14 10 5 5 0 69 15 165
2017 Provides services to public - English only 33 27 17 10 7 6 0 63 18 105
2017 Provides services to public - Both English and French 26 31 19 6 8 10 0 64 15 221
2014 Provides services to public - English only 30 39 13 5 5 8 0 75 11 97
2014 Provides services to public - Both English and French 24 38 16 9 3 10 0 69 13 187
2011 Provides services to public - English only 29 33 15 11 8 4 0 64 20 121
2011 Provides services to public - Both English and French 31 33 13 8 5 8 1 71 14 232

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 34 24 17 17 7 0 0 59 24 164
2017 Provides services to public - English only 27 32 14 15 12 0 0 59 27 106
2017 Provides services to public - Both English and French 24 29 20 8 12 6 0 56 22 221
2014 Provides services to public - English only 21 32 13 19 15 2 0 53 34 98
2014 Provides services to public - Both English and French 19 36 20 12 9 4 0 57 22 187
2011 Provides services to public - English only 25 33 15 12 14 1 0 59 26 120
2011 Provides services to public - Both English and French 20 37 21 7 11 4 0 60 19 235
2008 Provides services to public - English only 26 23 15 16 16 2 1 51 33 121
2008 Provides services to public - Both English and French 25 32 19 12 7 4 0 60 20 271

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 24 28 17 19 9 3 1 53 29 163
2017 Provides services to public - English only 20 27 10 21 17 4 0 49 40 106
2017 Provides services to public - Both English and French 19 25 23 12 13 8 0 47 27 220
2014 Provides services to public - English only 16 29 14 19 16 6 0 49 37 98
2014 Provides services to public - Both English and French 14 28 20 17 11 10 0 47 31 187
2011 Provides services to public - English only 16 37 14 17 11 5 0 55 30 121
2011 Provides services to public - Both English and French 14 34 21 13 8 10 0 52 24 233
2008 Provides services to public - English only 14 29 12 21 12 11 1 49 37 121
2008 Provides services to public - Both English and French 15 33 22 16 6 8 0 53 24 271

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 23 32 17 18 8 2 0 56 27 165
2017 Provides services to public - English only 15 25 16 25 16 4 0 41 43 105
2017 Provides services to public - Both English and French 19 26 20 19 12 4 0 47 32 220
2014 Provides services to public - English only 11 33 18 20 17 0 1 45 37 97
2014 Provides services to public - Both English and French 12 31 20 21 11 5 0 46 34 186
2011 Provides services to public - English only 14 38 13 19 11 5 0 55 32 121
2011 Provides services to public - Both English and French 15 40 20 11 9 5 0 58 21 235
2008 Provides services to public - English only 12 38 8 24 14 2 2 52 40 120
2008 Provides services to public - Both English and French 18 48 15 10 6 3 0 68 16 270
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 29 37 15 10 9 0 0 66 19 166
2017 Provides services to public - English only 13 34 10 23 21 0 0 46 44 107
2017 Provides services to public - Both English and French 25 37 14 14 11 0 0 62 25 220
2014 Provides services to public - English only 19 31 15 19 16 0 0 50 35 97
2014 Provides services to public - Both English and French 20 33 18 19 11 0 0 52 30 188
2011 Provides services to public - English only 20 41 15 10 14 0 0 61 24 121
2011 Provides services to public - Both English and French 22 36 19 14 9 0 0 58 23 235

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 27 44 14 12 3 0 0 71 15 164
2017 Provides services to public - English only 30 44 9 10 6 0 1 75 16 107
2017 Provides services to public - Both English and French 33 43 11 10 3 0 0 76 13 220

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 42 33 12 8 5 0 0 75 13 166
2017 Provides services to public - English only 32 37 14 8 8 0 1 70 16 104
2017 Provides services to public - Both English and French 28 35 16 12 6 1 0 65 18 221
2014 Provides services to public - English only 49 36 8 4 3 0 0 84 8 98
2014 Provides services to public - Both English and French 33 34 16 12 3 0 1 69 15 188
2011 Provides services to public - English only 33 35 10 7 14 0 0 68 21 121
2011 Provides services to public - Both English and French 33 36 15 10 5 0 0 70 15 233
2008 Provides services to public - English only 28 40 7 12 8 2 2 71 21 121
2008 Provides services to public - Both English and French 37 35 13 8 6 0 0 73 14 271

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 29 49 10 7 5 0 0 78 12 163
2017 Provides services to public - English only 23 43 10 19 5 0 0 66 24 107
2017 Provides services to public - Both English and French 30 44 10 12 5 0 0 74 16 221
2014 Provides services to public - English only 25 41 13 13 9 0 0 66 22 98
2014 Provides services to public - Both English and French 21 50 12 10 5 0 2 73 15 188
2011 Provides services to public - English only 28 41 12 14 5 0 0 69 19 122
2011 Provides services to public - Both English and French 38 38 10 10 3 0 1 77 13 236
2008 Provides services to public - English only 21 43 7 13 13 2 0 66 27 121
2008 Provides services to public - Both English and French 34 39 12 9 5 0 0 73 15 269

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 25 36 19 8 9 2 0 63 17 165
2017 Provides services to public - English only 17 29 13 20 20 1 0 46 41 103
2017 Provides services to public - Both English and French 25 35 19 11 7 3 0 62 19 219
2014 Provides services to public - English only 15 36 10 15 23 1 0 52 38 98
2014 Provides services to public - Both English and French 23 33 20 15 7 2 1 58 22 188
2011 Provides services to public - English only 29 28 14 14 14 0 0 58 28 122
2011 Provides services to public - Both English and French 29 32 16 12 6 3 0 64 19 236
2008 Provides services to public - English only 17 34 15 16 15 3 1 53 32 121
2008 Provides services to public - Both English and French 23 37 15 13 9 3 0 62 22 270

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 23 25 16 14 16 4 2 51 32 165
2017 Provides services to public - English only 10 19 13 20 34 2 2 30 56 107
2017 Provides services to public - Both English and French 19 16 17 18 24 4 3 37 45 220
2014 Provides services to public - English only 8 18 10 18 42 3 1 26 63 98
2014 Provides services to public - Both English and French 10 19 15 24 26 4 3 31 53 188
2011 Provides services to public - English only 16 21 13 15 33 2 0 38 49 122
2011 Provides services to public - Both English and French 11 21 15 20 28 4 1 34 50 234
2008 Provides services to public - English only 15 24 6 24 27 3 2 40 53 120
2008 Provides services to public - Both English and French 14 31 16 20 16 1 1 47 37 267

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 50 24 13 8 2 1 3 76 10 166

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 58 13 5 4 2 2 16 88 6 166

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 47 27 12 5 4 1 5 79 9 166

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 41 29 11 7 3 3 7 77 11 166

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 44 17 12 5 12 4 5 67 19 165

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 67 17 3 4 0 2 6 92 5 166

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 73 8 5 3 3 3 4 88 7 165

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 74 11 1 1 0 3 9 97 2 165

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 29 35 17 11 8 0 0 64 18 162
2017 Provides services to public - English only 20 41 10 17 12 0 0 61 29 106
2017 Provides services to public - Both English and French 29 42 13 10 6 1 0 71 16 220
2014 Provides services to public - English only 17 42 12 19 11 0 0 59 29 97
2014 Provides services to public - Both English and French 19 37 18 14 10 1 1 56 25 188
2011 Provides services to public - English only 23 44 17 9 7 0 0 66 16 121
2011 Provides services to public - Both English and French 30 41 16 7 5 1 0 71 13 233

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 29 39 13 10 8 0 1 69 18 164
2017 Provides services to public - English only 23 42 13 15 8 0 0 65 23 104
2017 Provides services to public - Both English and French 34 36 16 8 5 1 0 71 13 220
2014 Provides services to public - English only 25 42 12 12 9 0 0 66 22 97
2014 Provides services to public - Both English and French 26 34 23 10 8 0 0 59 18 188

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 28 39 19 11 4 0 0 66 15 163
2017 Provides services to public - English only 25 35 8 18 12 1 0 60 31 106
2017 Provides services to public - Both English and French 30 39 15 9 7 0 0 69 16 220
2014 Provides services to public - English only 27 33 10 19 10 0 0 60 29 98
2014 Provides services to public - Both English and French 23 38 22 11 6 0 0 61 17 187
2011 Provides services to public - English only 37 33 11 10 8 2 0 72 18 122
2011 Provides services to public - Both English and French 36 40 10 11 3 0 0 76 14 233

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 21 36 23 9 5 4 1 61 15 166
2017 Provides services to public - English only 12 35 19 19 9 6 0 50 30 105
2017 Provides services to public - Both English and French 21 32 22 11 9 6 0 56 21 221

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 36 37 11 9 8 0 0 73 16 166
2017 Provides services to public - English only 26 37 8 15 12 2 0 65 27 106
2017 Provides services to public - Both English and French 39 34 10 11 5 0 1 73 16 221
2014 Provides services to public - English only 26 34 6 17 16 1 0 60 33 98
2014 Provides services to public - Both English and French 37 32 13 10 7 0 2 70 17 188
2011 Provides services to public - English only 37 41 8 7 6 0 0 78 13 122
2011 Provides services to public - Both English and French 38 40 12 4 4 1 2 79 8 236

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 33 27 13 13 14 0 0 60 27 166
2017 Provides services to public - English only 26 25 23 16 10 0 0 51 26 107
2017 Provides services to public - Both English and French 29 34 16 9 11 0 0 64 20 220
2014 Provides services to public - English only 26 25 23 11 13 0 2 52 25 97
2014 Provides services to public - Both English and French 26 33 26 9 6 0 0 59 15 188
2011 Provides services to public - English only 25 35 23 8 8 0 0 61 17 121
2011 Provides services to public - Both English and French 28 33 24 9 6 0 0 61 15 235
2008 Provides services to public - English only 16 33 24 12 14 1 0 50 26 121
2008 Provides services to public - Both English and French 21 36 21 13 8 0 0 58 21 271

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 51 25 9 4 7 0 4 79 12 164
2017 Provides services to public - English only 55 23 6 8 4 1 4 82 12 107
2017 Provides services to public - Both English and French 47 30 8 5 4 3 4 83 9 221
2014 Provides services to public - English only 58 24 4 5 5 2 1 85 11 97
2014 Provides services to public - Both English and French 45 33 7 4 4 2 4 83 9 188
2011 Provides services to public - English only 37 35 7 8 8 2 3 76 16 120
2011 Provides services to public - Both English and French 42 29 13 5 6 3 2 75 12 236

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public - Both English and French 23 38 38 166
2017 Provides services to public - English only 20 38 43 106
2017 Provides services to public - Both English and French 27 35 38 221
2014 Provides services to public - English only 14 39 47 98
2014 Provides services to public - Both English and French 27 38 36 188
2011 Provides services to public - English only 20 46 34 122
2011 Provides services to public - Both English and French 31 38 31 235

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Provides services to public - Both English and French 17 32 33 14 4 0 41
2017 Provides services to public - English only 0 9 31 42 13 5 22
2017 Provides services to public - Both English and French 14 10 43 12 13 8 61
2014 Provides services to public - English only 18 30 28 24 9999 0 14
2014 Provides services to public - Both English and French 7 18 45 18 9999 13 51
2011 Provides services to public - English only 15 24 32 20 9999 9 25
2011 Provides services to public - Both English and French 13 32 33 16 9999 5 75
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 40 39 10 7 3 0 0 79 11 166
2017 Provides services to public - English only 32 47 8 6 6 1 0 80 12 105
2017 Provides services to public - Both English and French 40 38 10 7 4 1 0 79 11 219
2014 Provides services to public - English only 37 37 11 9 6 0 0 73 16 98
2014 Provides services to public - Both English and French 31 44 15 6 3 1 0 76 9 188
2011 Provides services to public - English only 34 48 13 3 3 0 0 82 5 120
2011 Provides services to public - Both English and French 35 39 15 8 4 0 0 73 12 233
2008 Provides services to public - English only 45 33 9 6 4 3 0 80 10 121
2008 Provides services to public - Both English and French 44 36 11 7 2 0 0 80 9 271

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 31 41 17 7 3 0 0 72 10 165
2017 Provides services to public - English only 28 31 16 20 5 1 0 60 25 106
2017 Provides services to public - Both English and French 28 39 16 9 5 3 0 69 15 219
2014 Provides services to public - English only 21 35 20 12 10 2 0 57 23 98
2014 Provides services to public - Both English and French 21 42 17 12 5 2 0 64 18 187
2011 Provides services to public - English only 22 44 21 6 6 2 0 67 12 122
2011 Provides services to public - Both English and French 28 45 13 8 3 3 0 75 11 232

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 10 24 30 20 13 1 1 34 35 165
2017 Provides services to public - English only 7 16 39 19 12 1 5 33 25 103
2017 Provides services to public - Both English and French 12 25 36 17 6 1 3 25 38 219
2014 Provides services to public - English only 9 22 34 21 13 0 2 34 32 98
2014 Provides services to public - Both English and French 7 28 35 21 4 1 4 26 37 188
2011 Provides services to public - English only 5 21 28 30 14 2 1 45 26 122
2011 Provides services to public - Both English and French 9 27 31 17 10 1 6 28 39 235
2008 Provides services to public - English only 9 16 46 15 9 2 3 25 27 120
2008 Provides services to public - Both English and French 10 24 33 19 12 1 2 31 35 270

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 7 20 19 30 17 6 1 51 28 163
2017 Provides services to public - English only 10 16 22 26 16 4 6 46 30 103
2017 Provides services to public - Both English and French 12 16 23 26 16 3 4 45 31 217
2014 Provides services to public - English only 8 15 34 23 16 1 4 41 24 97
2014 Provides services to public - Both English and French 7 20 33 24 11 2 4 37 28 188
2011 Provides services to public - English only 10 10 21 31 21 4 3 56 22 121
2011 Provides services to public - Both English and French 6 16 23 28 20 2 6 52 24 236
2008 Provides services to public - English only 10 17 24 32 12 2 3 46 28 121
2008 Provides services to public - Both English and French 4 14 29 24 21 4 3 48 20 270

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 15 24 28 21 9 0 2 31 40 165
2017 Provides services to public - English only 17 19 33 18 8 2 3 27 38 106
2017 Provides services to public - Both English and French 20 18 33 11 11 2 5 24 41 220
2014 Provides services to public - English only 14 34 33 6 10 0 2 17 49 97
2014 Provides services to public - Both English and French 22 27 24 16 5 3 3 22 52 188
2011 Provides services to public - English only 14 26 26 17 11 3 2 30 43 122
2011 Provides services to public - Both English and French 16 22 29 13 11 1 7 27 41 236
2008 Provides services to public - English only 10 30 35 16 4 3 3 21 42 120
2008 Provides services to public - Both English and French 11 20 36 18 9 2 4 29 33 270

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 4 19 34 25 17 1 0 42 23 163
2017 Provides services to public - English only 11 13 37 24 13 0 3 37 24 102
2017 Provides services to public - Both English and French 10 19 29 24 13 2 4 39 31 218
2014 Provides services to public - English only 5 16 42 19 15 0 3 35 22 96
2014 Provides services to public - Both English and French 9 20 38 22 5 1 4 29 31 185
2011 Provides services to public - English only 4 18 26 33 17 2 1 51 23 121
2011 Provides services to public - Both English and French 8 15 38 20 12 1 6 35 24 232
2008 Provides services to public - English only 5 17 47 19 8 2 3 28 23 120
2008 Provides services to public - Both English and French 7 19 37 23 12 0 2 36 26 267

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 13 26 24 18 17 1 0 36 40 165
2017 Provides services to public - English only 29 20 27 13 6 1 4 20 52 104
2017 Provides services to public - Both English and French 25 23 23 13 13 1 3 27 50 218
2014 Provides services to public - English only 28 27 19 15 10 1 0 25 55 97
2014 Provides services to public - Both English and French 27 27 27 10 4 2 4 15 57 188
2011 Provides services to public - English only 16 20 23 24 14 3 0 39 37 122
2011 Provides services to public - Both English and French 17 25 28 15 9 1 5 26 44 236
2008 Provides services to public - English only 17 25 34 13 6 2 2 20 44 120
2008 Provides services to public - Both English and French 11 25 30 17 12 1 3 30 38 269

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 11 17 25 27 14 4 2 44 29 165
2017 Provides services to public - English only 16 16 22 25 12 2 6 41 35 106
2017 Provides services to public - Both English and French 10 19 28 22 12 3 7 38 32 219
2014 Provides services to public - English only 9 21 22 24 18 1 3 44 32 97
2014 Provides services to public - Both English and French 12 22 32 21 7 2 4 30 36 188
2011 Provides services to public - English only 15 17 21 23 17 4 3 43 35 120
2011 Provides services to public - Both English and French 13 19 23 20 15 3 7 39 35 234
2008 Provides services to public - English only 13 29 25 18 8 5 4 28 45 121
2008 Provides services to public - Both English and French 11 28 25 18 13 2 3 33 41 270

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 12 19 35 17 15 1 0 33 32 163
2017 Provides services to public - English only 24 20 30 13 7 2 4 21 47 104
2017 Provides services to public - Both English and French 16 24 29 12 11 4 4 25 43 217
2014 Provides services to public - English only 21 23 31 8 10 3 3 20 47 97
2014 Provides services to public - Both English and French 19 19 34 14 5 5 4 21 42 188

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 14 15 33 26 12 1 0 38 29 165

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 18 35 22 16 7 2 0 54 23 162

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 41 33 13 6 7 0 0 74 13 166
2017 Provides services to public - English only 28 31 11 17 11 1 0 60 29 106
2017 Provides services to public - Both English and French 41 32 10 7 7 2 0 75 14 220
2014 Provides services to public - English only 38 31 13 9 7 2 0 70 17 98
2014 Provides services to public - Both English and French 39 35 10 9 3 2 1 77 13 188

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 38 47 9 5 1 0 0 85 7 166
2017 Provides services to public - English only 40 34 3 18 4 1 0 75 22 106
2017 Provides services to public - Both English and French 39 40 9 7 5 1 0 79 12 219
2014 Provides services to public - English only 40 43 4 10 1 1 0 84 11 98
2014 Provides services to public - Both English and French 39 43 10 4 2 1 0 84 6 188

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 33 42 17 5 3 1 0 76 7 166

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 33 43 13 5 5 1 0 77 11 166
2017 Provides services to public - English only 36 36 13 8 6 2 0 73 14 103
2017 Provides services to public - Both English and French 33 40 13 7 1 6 0 78 9 221
2014 Provides services to public - English only 47 30 12 7 3 0 0 77 11 98
2014 Provides services to public - Both English and French 40 36 13 6 1 4 0 78 8 188
2011 Provides services to public - English only 37 38 8 10 5 2 0 76 15 122
2011 Provides services to public - Both English and French 30 40 15 5 5 5 0 74 11 235

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 45 35 11 4 1 3 0 83 6 165
2017 Provides services to public - English only 36 33 14 7 5 4 1 73 13 105
2017 Provides services to public - Both English and French 31 35 14 7 1 11 0 75 9 220
2014 Provides services to public - English only 47 27 16 4 1 5 0 77 6 98
2014 Provides services to public - Both English and French 38 35 12 5 2 7 0 79 8 187

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 50 33 7 7 3 0 0 83 9 165
2017 Provides services to public - English only 43 33 7 8 10 1 0 76 17 106
2017 Provides services to public - Both English and French 44 33 9 10 3 1 0 78 13 220
2014 Provides services to public - English only 40 35 11 8 5 0 0 75 14 98
2014 Provides services to public - Both English and French 41 39 11 6 2 1 0 81 8 188
2011 Provides services to public - English only 46 34 8 6 5 1 0 80 11 122
2011 Provides services to public - Both English and French 43 36 10 6 5 0 0 79 11 234
2008 Provides services to public - English only 35 33 12 11 7 2 1 70 18 120
2008 Provides services to public - Both English and French 34 46 8 5 6 1 0 81 11 269

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 23 33 19 9 8 4 3 61 18 165
2017 Provides services to public - English only 19 20 25 17 13 3 3 42 32 106
2017 Provides services to public - Both English and French 24 30 18 8 11 6 4 60 21 220
2014 Provides services to public - English only 35 30 13 8 7 1 5 69 17 98
2014 Provides services to public - Both English and French 28 31 15 13 6 4 2 64 20 188

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 33 41 11 8 5 1 1 75 14 165
2017 Provides services to public - English only 47 29 6 10 4 3 2 80 14 106
2017 Provides services to public - Both English and French 31 38 12 10 4 4 0 73 15 219
2014 Provides services to public - English only 57 25 8 4 4 2 0 83 9 97
2014 Provides services to public - Both English and French 40 42 10 3 0 3 1 85 4 188
2011 Provides services to public - English only 33 35 11 7 12 3 0 70 19 122
2011 Provides services to public - Both English and French 35 34 11 7 7 5 1 73 15 231
2008 Provides services to public - English only 35 28 9 11 10 3 4 67 23 121
2008 Provides services to public - Both English and French 32 33 11 13 7 5 0 68 20 270

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 36 35 19 5 3 3 0 73 8 163

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 16 18 20 16 14 12 4 41 35 164
2017 Provides services to public - English only 16 20 14 19 16 13 2 41 42 106
2017 Provides services to public - Both English and French 13 19 23 15 16 13 2 37 36 220
2014 Provides services to public - English only 13 24 16 13 21 10 2 42 39 97
2014 Provides services to public - Both English and French 12 20 16 18 16 12 6 39 41 188
2011 Provides services to public - English only 13 21 14 16 21 10 4 40 43 121
2011 Provides services to public - Both English and French 11 20 18 13 15 19 4 41 36 235

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 32 47 7 11 3 0 0 80 14 166
2017 Provides services to public - English only 24 41 4 19 12 0 0 66 31 107
2017 Provides services to public - Both English and French 35 46 6 10 4 0 0 81 13 220
2014 Provides services to public - English only 24 44 4 22 6 0 0 68 28 98
2014 Provides services to public - Both English and French 31 47 7 12 4 0 0 78 15 188
2011 Provides services to public - English only 30 55 2 10 3 0 0 85 13 120
2011 Provides services to public - Both English and French 45 42 6 6 1 0 0 87 8 236
2008 Provides services to public - English only 26 45 6 16 6 1 0 72 22 121
2008 Provides services to public - Both English and French 45 43 3 6 3 0 0 89 9 271

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 36 44 6 9 4 0 0 81 14 166
2017 Provides services to public - English only 32 29 6 21 10 1 0 62 31 107
2017 Provides services to public - Both English and French 39 35 10 8 7 0 0 74 16 221
2014 Provides services to public - English only 41 29 6 18 6 0 0 70 24 98
2014 Provides services to public - Both English and French 29 37 11 14 9 0 1 66 23 187
2011 Provides services to public - English only 38 38 7 9 6 1 0 77 16 122
2011 Provides services to public - Both English and French 49 33 5 7 5 0 0 82 12 233

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 31 47 11 7 4 1 0 78 11 164
2017 Provides services to public - English only 38 38 7 9 6 2 0 77 15 107
2017 Provides services to public - Both English and French 45 36 10 7 0 0 0 82 8 220
2014 Provides services to public - English only 41 36 9 12 2 1 0 77 14 98
2014 Provides services to public - Both English and French 34 41 12 8 4 1 1 75 12 188

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 42 31 11 11 3 0 2 75 14 166
2017 Provides services to public - English only 81 11 2 4 2 0 1 92 6 107
2017 Provides services to public - Both English and French 39 30 12 11 7 0 1 70 18 221
2014 Provides services to public - English only 78 11 5 1 2 0 2 92 3 97
2014 Provides services to public - Both English and French 36 30 11 14 7 0 2 67 21 188
2011 Provides services to public - English only 81 13 2 0 1 0 3 97 1 121
2011 Provides services to public - Both English and French 43 27 10 12 7 0 1 71 19 235
2008 Provides services to public - English only 76 16 3 1 3 1 0 93 4 121
2008 Provides services to public - Both English and French 41 27 11 15 5 0 2 69 20 271

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 59 23 8 5 4 0 1 82 9 166
2017 Provides services to public - English only 79 13 2 2 1 0 4 95 3 106
2017 Provides services to public - Both English and French 60 19 7 8 3 0 2 81 12 221
2014 Provides services to public - English only 80 8 7 0 1 1 3 91 1 97
2014 Provides services to public - Both English and French 58 24 4 6 3 0 4 86 10 188
2011 Provides services to public - English only 80 7 5 1 0 1 6 94 1 121
2011 Provides services to public - Both English and French 55 27 6 9 3 0 0 82 12 232
2008 Provides services to public - English only 76 9 7 3 1 2 3 89 4 121
2008 Provides services to public - Both English and French 58 21 5 10 5 0 1 80 15 269

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 77 12 2 4 3 0 1 90 7 165
2017 Provides services to public - English only 83 10 1 1 1 0 4 97 2 102
2017 Provides services to public - Both English and French 72 18 1 2 3 0 2 93 5 221
2014 Provides services to public - English only 83 8 4 0 1 1 3 95 1 97
2014 Provides services to public - Both English and French 74 17 1 3 2 0 4 94 5 188
2011 Provides services to public - English only 85 8 2 0 1 0 4 97 1 122
2011 Provides services to public - Both English and French 67 23 3 2 4 0 0 90 6 235
2008 Provides services to public - English only 84 5 5 1 0 1 4 94 1 121
2008 Provides services to public - Both English and French 75 11 6 4 3 0 1 87 7 271

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 52 24 17 2 3 1 0 77 5 165

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 18 56 8 10 3 1 4 78 14 165

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 40 35 8 6 1 5 4 83 8 165

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 9 91 166

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 58 42 15

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 15

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 57 43 15

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 15

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 58 42 15

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 15

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 15

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 13 87 166

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 21 13 13 5 7 30 11 58 20 166
2017 Provides services to public - English only 16 10 15 8 9 35 6 44 30 106
2017 Provides services to public - Both English and French 14 16 21 5 6 32 6 47 19 221
2014 Provides services to public - English only 13 14 15 12 5 33 7 46 29 98
2014 Provides services to public - Both English and French 12 18 14 4 5 37 8 56 18 188

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 33 24 19 6 2 13 3 68 9 166
2017 Provides services to public - English only 26 20 18 7 7 19 2 59 19 105
2017 Provides services to public - Both English and French 21 31 17 7 6 16 2 63 16 221
2014 Provides services to public - English only 31 20 14 10 5 18 2 63 20 98
2014 Provides services to public - Both English and French 23 31 15 7 3 19 3 68 13 188
2011 Provides services to public - English only 34 34 13 6 4 9 0 74 11 121
2011 Provides services to public - Both English and French 27 34 19 5 4 11 1 69 10 235

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 6 94 165

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 8 92 166

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 17 13 16 3 3 35 13 59 11 166
2017 Provides services to public - English only 17 7 19 5 8 37 7 43 23 106
2017 Provides services to public - Both English and French 14 19 19 4 2 37 5 57 10 221
2014 Provides services to public - English only 20 11 17 7 3 38 3 52 18 98
2014 Provides services to public - Both English and French 14 19 13 5 0 41 8 66 9 188

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 32 25 22 2 2 12 5 69 5 165
2017 Provides services to public - English only 34 21 14 7 8 16 1 66 17 107
2017 Provides services to public - Both English and French 25 30 19 6 2 17 0 67 10 221
2014 Provides services to public - English only 39 22 14 5 4 14 1 72 11 98
2014 Provides services to public - Both English and French 25 32 13 4 0 23 3 77 6 188
2011 Provides services to public - English only 38 36 11 3 3 9 0 82 6 119
2011 Provides services to public - Both English and French 34 38 12 3 2 10 1 80 6 232

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 16 84 166
2017 Provides services to public - English only 29 71 106
2017 Provides services to public - Both English and French 17 83 219
2014 Provides services to public - English only 22 78 98
2014 Provides services to public - Both English and French 17 83 186

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 71 29 27
2017 Provides services to public - English only 83 17 31
2017 Provides services to public - Both English and French 85 15 38
2014 Provides services to public - English only 71 29 21
2014 Provides services to public - Both English and French 78 22 33

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 48 36 6 10 0 0 0 84 10 19
2017 Provides services to public - English only 49 23 8 12 8 0 0 73 20 26
2017 Provides services to public - Both English and French 49 31 11 10 0 0 0 80 10 32
2014 Provides services to public - English only 73 21 5 0 0 0 0 95 0 15
2014 Provides services to public - Both English and French 40 37 15 4 0 0 4 80 5 26
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 61 20 12 5 3 0 0 81 7 166
2017 Provides services to public - English only 60 25 4 3 7 1 1 87 10 106
2017 Provides services to public - Both English and French 51 23 12 7 6 1 0 76 13 221

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 32 40 17 7 2 2 0 73 10 165
2017 Provides services to public - English only 33 39 10 7 8 3 0 74 15 106
2017 Provides services to public - Both English and French 30 40 13 7 4 5 0 74 12 220

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 20 37 23 11 7 1 0 58 18 166
2017 Provides services to public - English only 23 33 17 16 10 1 0 56 26 107
2017 Provides services to public - Both English and French 17 37 18 15 10 3 0 56 26 221

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 24 19 22 15 18 0 1 44 34 166
2017 Provides services to public - English only 15 21 17 13 32 0 3 37 46 105
2017 Provides services to public - Both English and French 17 23 21 14 21 2 2 41 37 221

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 16 20 22 25 16 0 1 37 41 166
2017 Provides services to public - English only 10 17 23 28 20 1 3 27 49 107
2017 Provides services to public - Both English and French 14 17 26 24 18 1 0 32 42 221

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 24 21 27 18 6 0 4 47 25 164
2017 Provides services to public - English only 18 28 24 14 12 1 3 48 26 104
2017 Provides services to public - Both English and French 21 23 25 18 11 1 1 45 30 221

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 19 13 28 22 15 0 2 34 38 165
2017 Provides services to public - English only 13 12 24 19 30 1 2 26 50 107
2017 Provides services to public - Both English and French 17 18 18 22 22 1 1 37 45 221

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 34 19 18 15 8 0 7 57 24 165
2017 Provides services to public - English only 28 21 20 9 15 1 6 52 26 105
2017 Provides services to public - Both English and French 31 20 18 12 9 1 9 56 23 220

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 28 19 27 15 11 0 1 47 26 166
2017 Provides services to public - English only 18 24 27 13 15 1 3 44 28 105
2017 Provides services to public - Both English and French 23 18 31 15 10 1 1 42 26 219

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 25 37 22 9 5 1 1 63 15 164
2017 Provides services to public - English only 24 26 21 15 10 1 3 53 26 107
2017 Provides services to public - Both English and French 28 28 25 10 6 3 1 59 16 219

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 31 28 23 10 5 2 2 61 15 165
2017 Provides services to public - English only 24 30 22 14 6 1 4 56 21 106
2017 Provides services to public - Both English and French 23 26 24 17 7 2 1 50 25 219

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 36 30 24 7 2 1 0 66 10 165
2017 Provides services to public - English only 30 30 17 10 8 1 4 63 19 106
2017 Provides services to public - Both English and French 30 29 22 13 4 1 2 61 17 219

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 40 28 17 7 8 0 0 68 15 164

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 32 24 28 11 3 0 2 57 14 163
2017 Provides services to public - English only 27 30 21 9 7 2 4 60 17 105
2017 Provides services to public - Both English and French 31 25 21 15 7 1 0 57 22 217

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 40 30 17 8 3 1 0 71 12 163
2017 Provides services to public - English only 45 29 11 7 8 0 0 74 15 105
2017 Provides services to public - Both English and French 53 22 12 7 4 1 2 77 11 220

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 66 18 8 2 0 0 6 90 2 165
2017 Provides services to public - English only 72 9 8 5 4 1 2 83 9 106
2017 Provides services to public - Both English and French 69 13 9 2 2 2 3 86 5 219

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 74 12 3 5 4 0 2 87 9 166
2017 Provides services to public - English only 45 34 7 7 5 1 1 81 12 106
2017 Provides services to public - Both English and French 50 30 10 4 2 1 2 83 7 221

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 51 33 9 4 1 0 2 86 5 166
2017 Provides services to public - English only 59 20 6 7 6 0 3 81 13 106
2017 Provides services to public - Both English and French 56 23 9 4 5 1 2 82 9 220

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 61 22 6 3 5 0 2 86 8 166
2017 Provides services to public - English only 58 19 5 2 2 1 13 90 4 106
2017 Provides services to public - Both English and French 58 14 4 0 1 2 21 93 2 220

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 60 14 6 2 2 0 16 88 4 164
2017 Provides services to public - English only 50 26 13 3 1 0 8 82 4 103
2017 Provides services to public - Both English and French 58 22 12 2 1 1 4 84 3 218

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 54 20 13 6 3 0 4 77 9 164
2017 Provides services to public - English only 65 12 9 3 6 1 4 81 10 106
2017 Provides services to public - Both English and French 65 14 6 3 5 1 5 85 9 221

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 76 9 4 3 2 1 5 90 6 166
2017 Provides services to public - English only 55 22 11 5 4 0 4 80 9 104
2017 Provides services to public - Both English and French 46 31 14 4 2 1 2 80 6 220

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 57 24 12 4 1 0 2 82 5 163

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 13 27 33 22 5 0 0 41 26 166
2017 Provides services to public - English only 7 23 31 25 12 0 1 31 38 107
2017 Provides services to public - Both English and French 8 20 44 20 7 1 0 28 27 221

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 8 26 34 24 8 0 0 32 34 163
2017 Provides services to public - English only 14 30 37 17 2 0 0 19 44 106
2017 Provides services to public - Both English and French 7 23 44 17 7 1 0 25 31 218
Top of Page

Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 23 28 22 11 15 1 0 23 77 165
2017 Provides services to public - English only 29 25 16 10 17 4 0 30 70 107
2017 Provides services to public - Both English and French 32 21 16 12 14 4 1 33 67 221

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 69 31 125

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 29 71 124

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 38 14 14 10 12 2 11 59 25 163

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 14 16 13 17 30 2 9 33 52 124
2017 Provides services to public - English only 1 14 11 20 43 3 8 17 71 72
2017 Provides services to public - Both English and French 5 16 21 19 32 2 5 22 55 141

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 7 9 16 13 47 2 6 17 66 125
2017 Provides services to public - English only 0 4 7 17 65 1 6 5 88 71
2017 Provides services to public - Both English and French 1 6 12 19 54 2 5 8 79 141
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