2019 Public Service Employee Survey Results by Theme for Crown-Indigenous Relations and Northern Affairs by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	27	45	14	13	0	0	73	13	24
2019	Federal regulators	52	22	18	7	0	0	75	7	16
2019	Compliance, inspection and enforcement	36	19	17	22	5	0	55	28	13
2019	Communications or public affairs	29	44	15	7	5	0	73	12	56
2019	Access to information and privacy	82	9	0	9	0	0	91	9	11
2019	Science and technology	32	36	12	13	6	0	68	20	47
2019	Legal services	26	40	17	13	4	0	66	17	23
2019	Administration and operations	34	39	13	10	4	0	73	14	221
2019	Human resources	36	42	10	7	5	1	78	12	165
2019	Financial management	27	38	19	9	8	0	65	16	91
2019	Procurement	35	28	14	23	0	0	63	23	13
2019	Information management	46	36	9	2	7	0	81	10	38
2019	Information technology	32	41	9	14	5	0	73	18	46
2019	Internal audit	25	59	16	0	0	0	84	0	12
2019	Policy	29	46	14	6	5	0	75	11	223
2019	Project management	29	47	12	3	8	0	77	11	110
2019	Other services to the public	37	47	12	2	2	0	84	5	45
2019	None of the above	37	40	10	7	5	0	77	13	128
2018	Client contact centre	21	45	16	12	6	0	67	18	29
2018	Federal regulators	31	42	8	19	0	0	73	19	15
2018	Communications or public affairs	38	40	8	10	5	0	78	14	75
2018	Access to information and privacy	16	59	17	0	8	0	74	8	12
2018	Science and technology	28	52	10	7	3	0	80	10	30
2018	Legal services	36	36	6	9	12	0	73	22	29
2018	Administration and operations	34	43	11	7	4	0	78	11	220
2018	Human resources	33	45	9	9	4	0	78	14	140
2018	Financial management	27	45	12	9	7	0	72	16	94
2018	Procurement	26	50	17	0	8	0	75	8	12
2018	Information management	30	42	18	9	0	0	73	9	34
2018	Information technology	19	40	22	11	7	0	60	18	52
2018	Internal audit	16	68	17	0	0	0	83	0	12
2018	Evaluation	23	45	0	5	27	0	67	33	17
2018	Data sciences	33	35	19	6	6	0	68	13	15
2018	Policy	34	37	14	8	7	0	71	15	251
2018	Project management	31	46	14	9	0	0	77	9	119
2018	Other services to the public	33	43	9	7	8	0	76	15	58
2018	None of the above	36	39	12	7	5	0	76	12	136

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	12	39	13	16	21	0	51	36	24
2019	Federal regulators	33	49	5	13	0	0	82	13	16
2019	Compliance, inspection and enforcement	33	11	19	6	24	8	48	32	12
2019	Communications or public affairs	32	42	18	4	4	0	74	7	56
2019	Access to information and privacy	47	27	18	9	0	0	74	9	11
2019	Science and technology	25	35	16	20	4	0	60	24	47
2019	Legal services	31	40	13	13	4	0	70	17	23
2019	Administration and operations	26	44	14	11	5	1	70	16	221
2019	Human resources	34	34	15	11	5	1	68	16	164
2019	Financial management	30	39	15	7	9	0	69	16	90
2019	Procurement	29	41	23	0	7	0	70	7	13
2019	Information management	36	42	13	6	3	0	78	8	37
2019	Information technology	27	35	21	8	9	0	62	18	46
2019	Internal audit	25	48	27	0	0	0	73	0	12
2019	Policy	35	41	9	9	6	0	76	15	223
2019	Project management	35	37	12	8	7	1	73	15	109
2019	Other services to the public	31	40	16	10	2	0	71	13	45
2019	None of the above	32	38	10	13	6	1	71	19	128
2018	Client contact centre	26	35	31	3	6	0	61	9	29
2018	Federal regulators	24	35	11	30	0	0	59	30	15
2018	Communications or public affairs	38	41	7	7	8	0	78	15	75
2018	Access to information and privacy	26	33	17	0	24	0	59	24	12
2018	Science and technology	29	33	14	7	17	0	62	24	30
2018	Legal services	34	30	8	21	6	0	64	28	29
2018	Administration and operations	35	37	12	9	7	0	72	16	222
2018	Human resources	31	40	17	6	7	0	71	12	138
2018	Financial management	30	39	15	10	7	0	69	16	92
2018	Procurement	25	33	33	0	8	0	59	8	12
2018	Information management	28	41	15	13	3	0	69	16	34
2018	Information technology	29	21	21	17	12	0	49	29	52
2018	Internal audit	24	34	25	8	8	0	58	17	12
2018	Evaluation	22	33	12	0	33	0	56	33	17
2018	Data sciences	28	46	13	6	6	0	74	13	15
2018	Policy	29	39	12	11	9	0	69	20	251
2018	Project management	27	47	9	13	5	0	74	18	121
2018	Other services to the public	31	27	14	18	10	0	58	28	56
2018	None of the above	25	43	10	15	6	0	69	21	136

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	48	30	9	9	4	0	78	13	24
2019	Federal regulators	64	18	11	7	0	0	82	7	16
2019	Compliance, inspection and enforcement	61	28	0	11	0	0	89	11	12
2019	Communications or public affairs	40	36	19	4	2	0	76	6	56
2019	Access to information and privacy	73	18	9	0	0	0	91	0	11
2019	Science and technology	46	34	12	8	0	0	80	8	47
2019	Legal services	36	42	13	4	4	0	79	8	23
2019	Administration and operations	45	34	12	6	3	0	79	9	223
2019	Human resources	48	43	6	3	0	1	91	3	163
2019	Financial management	38	40	11	8	3	0	78	11	90
2019	Procurement	63	30	7	0	0	0	93	0	13
2019	Information management	52	34	6	5	3	0	87	7	37
2019	Information technology	45	28	20	5	2	0	73	7	46
2019	Internal audit	33	43	24	0	0	0	76	0	12
2019	Policy	37	42	12	6	4	0	79	9	220
2019	Project management	47	37	11	2	3	0	84	4	109
2019	Other services to the public	50	32	13	2	2	0	82	5	45
2019	None of the above	45	42	7	2	5	0	86	7	128
2018	Client contact centre	40	31	23	3	3	0	71	6	28
2018	Federal regulators	35	37	4	23	0	0	73	23	15
2018	Communications or public affairs	50	30	7	10	3	0	80	13	75
2018	Access to information and privacy	49	43	0	0	8	0	92	8	12
2018	Science and technology	40	43	14	3	0	0	83	3	30
2018	Legal services	47	29	15	6	3	0	76	9	29
2018	Administration and operations	51	32	11	4	1	0	84	5	221
2018	Human resources	48	39	10	3	0	0	87	3	135
2018	Financial management	39	38	14	6	3	0	77	9	91
2018	Procurement	59	25	17	0	0	0	83	0	12
2018	Information management	35	51	9	5	0	0	86	5	34
2018	Information technology	44	32	11	12	1	0	76	13	51
2018	Internal audit	41	59	0	0	0	0	100	0	12
2018	Evaluation	28	50	11	0	11	0	78	11	17
2018	Data sciences	33	48	13	0	6	0	81	6	15
2018	Policy	42	37	10	7	3	0	79	11	248
2018	Project management	42	44	8	4	1	0	87	5	120
2018	Other services to the public	50	28	18	3	0	0	79	3	56
2018	None of the above	46	38	7	6	3	0	84	9	136

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	27	42	18	13	0	0	69	13	24
2019	Federal regulators	52	16	31	0	0	0	69	0	16
2019	Compliance, inspection and enforcement	55	26	8	11	0	0	81	11	13
2019	Communications or public affairs	37	41	17	6	0	0	78	6	56
2019	Access to information and privacy	74	26	0	0	0	0	100	0	11
2019	Science and technology	36	31	20	11	2	0	66	13	47
2019	Legal services	41	34	13	9	4	0	74	13	23
2019	Administration and operations	39	37	12	9	3	0	76	12	223
2019	Human resources	39	43	12	4	1	1	82	6	164
2019	Financial management	31	39	17	7	6	0	70	13	90
2019	Procurement	26	44	14	16	0	0	70	16	13
2019	Information management	51	36	3	2	7	0	87	10	38
2019	Information technology	43	32	15	0	9	0	76	9	46
2019	Internal audit	25	59	16	0	0	0	84	0	12
2019	Policy	32	45	10	9	4	0	77	12	222
2019	Project management	37	45	13	3	2	0	82	5	110
2019	Other services to the public	50	37	11	2	0	0	87	2	45
2019	None of the above	44	38	8	5	5	0	82	10	130
2018	Client contact centre	21	51	17	9	3	0	72	12	29
2018	Federal regulators	31	42	4	23	0	0	73	23	15
2018	Communications or public affairs	38	44	10	4	4	0	82	8	75
2018	Access to information and privacy	41	42	9	8	0	0	83	8	12
2018	Science and technology	16	53	17	10	3	0	69	14	30
2018	Legal services	43	33	11	6	6	0	76	13	29
2018	Administration and operations	39	42	12	4	3	0	81	7	222
2018	Human resources	38	46	10	3	3	0	84	5	137
2018	Financial management	36	33	13	13	4	0	70	17	92
2018	Procurement	34	41	17	0	8	0	75	8	12
2018	Information management	41	38	8	5	5	3	81	10	34
2018	Information technology	35	40	12	12	0	0	75	12	51
2018	Internal audit	24	59	8	0	8	0	83	8	12
2018	Evaluation	16	46	5	11	22	0	62	33	17
2018	Data sciences	40	35	6	13	6	0	74	19	15
2018	Policy	34	38	13	9	4	0	73	14	251
2018	Project management	34	46	9	11	0	0	80	11	121
2018	Other services to the public	31	42	15	5	6	0	73	11	57
2018	None of the above	35	40	16	5	3	0	76	8	135

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	19	28	26	4	23	0	0	48	26	24
2019	Federal regulators	39	26	17	18	0	0	0	65	18	16
2019	Compliance, inspection and enforcement	33	16	5	14	26	7	0	52	43	13
2019	Communications or public affairs	25	37	15	13	10	0	0	62	23	54
2019	Access to information and privacy	44	47	0	9	0	0	0	91	9	11
2019	Science and technology	33	28	12	13	12	2	0	62	25	47
2019	Legal services	26	13	27	17	17	0	0	39	34	23
2019	Administration and operations	36	27	21	8	6	1	0	64	15	223
2019	Human resources	26	33	21	12	7	2	0	60	18	165
2019	Financial management	26	28	23	12	11	1	0	54	23	90
2019	Procurement	38	15	15	18	7	7	0	57	27	12
2019	Information management	36	38	13	6	7	0	0	74	13	38
2019	Information technology	29	30	19	15	4	2	0	60	20	46
2019	Internal audit	39	27	34	0	0	0	0	66	0	11
2019	Policy	18	33	23	15	10	1	0	52	25	223
2019	Project management	22	34	22	10	9	2	1	57	20	111
2019	Other services to the public	34	30	22	9	2	0	2	66	12	45
2019	None of the above	25	38	23	5	9	1	0	63	14	130
2018	Client contact centre	27	20	28	21	3	0	0	48	24	29
2018	Federal regulators	32	28	21	7	4	7	0	65	12	15
2018	Communications or public affairs	28	34	23	8	7	0	0	62	15	74
2018	Access to information and privacy	41	34	0	9	16	0	0	76	24	12
2018	Science and technology	43	20	9	24	3	0	0	64	27	30
2018	Legal services	35	15	27	18	6	0	0	49	24	29
2018	Administration and operations	32	32	22	7	5	2	0	66	12	220
2018	Human resources	35	30	18	11	5	1	0	65	16	140
2018	Financial management	24	22	24	17	12	1	0	46	29	93
2018	Procurement	33	25	25	0	17	0	0	58	17	12
2018	Information management	29	22	31	11	8	0	0	50	18	33
2018	Information technology	27	39	14	14	5	2	0	67	19	50
2018	Internal audit	24	51	25	0	0	0	0	75	0	12
2018	Evaluation	17	11	17	17	33	5	0	29	53	17
2018	Data sciences	40	14	27	19	0	0	0	54	19	15
2018	Policy	22	35	18	13	10	2	0	58	23	251
2018	Project management	21	41	21	12	6	0	0	61	18	120
2018	Other services to the public	30	26	16	23	5	0	0	55	28	58
2018	None of the above	21	33	20	12	12	1	0	55	24	135

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	19	32	26	4	19	0	52	23	24
2019	Federal regulators	27	47	12	13	0	0	75	13	16
2019	Compliance, inspection and enforcement	43	5	0	19	26	7	52	48	13
2019	Communications or public affairs	25	37	19	12	8	0	62	19	54
2019	Access to information and privacy	47	36	0	9	9	0	83	17	11
2019	Science and technology	31	30	12	15	12	0	61	27	47
2019	Legal services	26	17	13	31	13	0	43	44	23
2019	Administration and operations	34	31	20	10	5	0	65	15	221
2019	Human resources	26	37	17	12	5	2	65	17	163
2019	Financial management	27	32	21	11	10	0	58	21	91
2019	Procurement	35	21	21	7	16	0	56	23	13
2019	Information management	41	40	6	6	7	0	81	13	38
2019	Information technology	26	33	23	13	2	2	61	16	46
2019	Internal audit	33	44	23	0	0	0	77	0	12
2019	Policy	17	39	21	16	7	0	56	23	222
2019	Project management	22	42	16	9	10	1	64	20	109
2019	Other services to the public	36	34	16	12	2	0	71	14	45
2019	None of the above	23	42	17	9	9	0	65	18	130
2018	Client contact centre	30	20	40	6	3	0	51	9	29
2018	Federal regulators	28	35	11	26	0	0	63	26	15
2018	Communications or public affairs	28	36	20	11	4	0	65	15	74
2018	Access to information and privacy	41	34	9	7	8	0	76	16	12
2018	Science and technology	33	36	7	17	7	0	69	24	30
2018	Legal services	31	29	15	18	6	0	61	24	29
2018	Administration and operations	33	34	19	8	5	1	68	13	222
2018	Human resources	34	34	18	11	3	0	68	14	140
2018	Financial management	30	20	22	17	9	2	51	26	93
2018	Procurement	42	33	8	0	17	0	75	17	12
2018	Information management	23	38	21	13	5	0	61	18	33
2018	Information technology	28	42	14	11	3	2	71	14	51
2018	Internal audit	24	76	0	0	0	0	100	0	12
2018	Evaluation	17	32	13	16	22	0	49	38	17
2018	Data sciences	26	34	20	19	0	0	60	19	15
2018	Policy	19	38	19	15	10	0	57	25	250
2018	Project management	20	44	18	12	6	0	64	18	119
2018	Other services to the public	28	28	22	19	3	0	55	23	57
2018	None of the above	19	36	23	12	9	1	55	21	135

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	20	17	34	4	23	4	0	38	27	24
2019	Federal regulators	21	25	28	19	6	0	0	47	25	16
2019	Compliance, inspection and enforcement	36	12	0	5	40	7	0	52	48	13
2019	Communications or public affairs	22	28	18	18	9	2	2	52	29	55
2019	Access to information and privacy	53	9	12	9	17	0	0	62	26	11
2019	Science and technology	25	24	14	19	14	4	0	51	34	47
2019	Legal services	27	20	17	13	23	0	0	47	36	23
2019	Administration and operations	32	22	22	10	9	5	0	57	20	223
2019	Human resources	23	28	25	12	6	5	1	54	19	165
2019	Financial management	24	28	16	12	14	6	0	55	28	91
2019	Procurement	26	30	7	16	21	0	0	56	37	13
2019	Information management	37	23	23	5	10	2	0	61	15	38
2019	Information technology	35	20	21	15	6	2	0	56	22	46
2019	Internal audit	44	32	24	0	0	0	0	76	0	12
2019	Policy	16	27	21	19	13	4	0	45	33	222
2019	Project management	25	26	19	15	11	4	0	53	27	111
2019	Other services to the public	31	22	34	9	2	1	0	53	12	45
2019	None of the above	25	29	19	13	14	1	0	54	27	130
2018	Client contact centre	30	20	26	13	6	5	0	53	19	29
2018	Federal regulators	27	12	39	7	11	4	0	41	18	15
2018	Communications or public affairs	24	29	23	12	8	3	1	55	21	74
2018	Access to information and privacy	24	43	17	7	8	0	0	67	16	12
2018	Science and technology	21	35	14	14	14	3	0	58	28	30
2018	Legal services	34	22	7	15	17	6	0	59	34	28
2018	Administration and operations	30	23	20	13	9	4	2	56	23	221
2018	Human resources	31	31	16	9	9	4	0	64	19	140
2018	Financial management	22	34	20	11	11	1	1	57	22	93
2018	Procurement	33	33	0	17	17	0	0	67	33	12
2018	Information management	19	33	26	6	11	5	0	56	18	33
2018	Information technology	34	25	21	13	2	4	0	62	16	52
2018	Internal audit	24	59	8	8	0	0	0	83	8	12
2018	Evaluation	16	18	27	6	27	5	0	36	36	17
2018	Data sciences	40	6	22	19	13	0	0	46	32	15
2018	Policy	21	21	23	17	13	5	0	44	32	251
2018	Project management	20	26	23	17	12	1	0	47	29	119
2018	Other services to the public	35	17	18	10	20	0	0	52	30	58
2018	None of the above	17	22	28	17	11	4	0	41	29	136

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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	35	8	22	13	13	5	4	47	29	24
2019	Federal regulators	59	17	19	5	0	0	0	76	5	16
2019	Compliance, inspection and enforcement	40	36	9	8	0	7	0	82	9	13
2019	Communications or public affairs	59	23	12	2	0	2	2	86	2	56
2019	Access to information and privacy	44	18	30	0	9	0	0	62	9	11
2019	Science and technology	38	36	4	12	5	2	3	78	18	47
2019	Legal services	31	42	23	4	0	0	0	73	4	23
2019	Administration and operations	43	31	14	5	1	1	4	79	6	223
2019	Human resources	45	30	10	6	3	2	4	80	10	165
2019	Financial management	34	37	17	5	2	2	3	74	8	90
2019	Procurement	35	28	23	7	7	0	0	63	14	13
2019	Information management	46	24	16	0	6	2	6	76	6	38
2019	Information technology	55	22	17	0	4	0	2	78	4	46
2019	Internal audit	41	48	11	0	0	0	0	89	0	12
2019	Policy	61	25	7	2	5	0	0	86	7	223
2019	Project management	47	33	10	4	4	0	2	81	8	110
2019	Other services to the public	37	39	18	0	2	1	2	79	2	45
2019	None of the above	46	27	11	4	3	3	6	80	8	130

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	35	26	17	13	9	0	0	61	22	24
2019	Federal regulators	55	5	31	5	0	5	0	63	5	16
2019	Compliance, inspection and enforcement	43	28	14	0	0	15	0	83	0	13
2019	Communications or public affairs	52	34	4	7	2	0	2	87	9	56
2019	Access to information and privacy	44	38	9	0	9	0	0	83	9	11
2019	Science and technology	33	33	15	7	6	4	2	71	14	46
2019	Legal services	49	30	9	0	4	0	8	86	5	23
2019	Administration and operations	43	31	15	5	3	2	1	76	9	224
2019	Human resources	39	36	7	13	3	3	0	77	16	164
2019	Financial management	38	39	14	2	5	2	0	79	7	90
2019	Procurement	42	28	0	7	14	0	9	77	23	13
2019	Information management	61	24	13	0	2	0	0	85	2	38
2019	Information technology	55	16	21	0	4	5	0	74	4	46
2019	Internal audit	33	59	8	0	0	0	0	92	0	12
2019	Policy	54	22	11	5	7	1	0	77	12	223
2019	Project management	47	28	11	8	4	2	0	76	12	107
2019	Other services to the public	46	20	20	5	2	7	0	71	8	45
2019	None of the above	58	26	4	7	5	1	0	84	12	129
2018	Client contact centre	34	42	16	6	3	0	0	76	9	29
2018	Federal regulators	58	13	7	18	0	4	0	74	19	15
2018	Communications or public affairs	51	25	15	4	5	0	0	76	9	75
2018	Access to information and privacy	59	26	0	16	0	0	0	84	16	12
2018	Science and technology	48	20	10	16	3	2	0	70	20	30
2018	Legal services	52	21	15	3	3	6	0	78	7	29
2018	Administration and operations	43	27	14	7	4	3	2	74	12	222
2018	Human resources	48	28	14	6	4	0	0	76	10	137
2018	Financial management	33	35	14	10	4	4	0	71	14	91
2018	Procurement	58	25	9	0	8	0	0	83	8	12
2018	Information management	58	26	8	7	0	3	0	85	7	33
2018	Information technology	41	35	6	8	8	2	0	77	17	52
2018	Internal audit	41	25	17	0	17	0	0	66	17	12
2018	Evaluation	33	33	16	12	5	0	0	66	17	17
2018	Data sciences	68	13	13	0	6	0	0	81	6	15
2018	Policy	49	27	9	7	6	2	0	77	13	251
2018	Project management	53	24	10	6	6	1	0	78	12	119
2018	Other services to the public	39	21	15	13	10	0	3	61	24	58
2018	None of the above	47	26	12	10	4	1	1	74	14	133

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	36	24	13	13	14	0	0	60	27	24
2019	Federal regulators	42	30	17	7	5	0	0	71	12	16
2019	Compliance, inspection and enforcement	48	11	0	17	17	7	0	63	37	13
2019	Communications or public affairs	46	41	9	2	0	0	2	89	2	56
2019	Access to information and privacy	56	18	18	0	9	0	0	74	9	11
2019	Science and technology	26	30	23	6	11	4	0	59	18	47
2019	Legal services	32	42	17	4	4	0	0	74	9	23
2019	Administration and operations	45	28	12	9	3	1	1	75	12	223
2019	Human resources	43	25	13	12	5	3	1	69	17	162
2019	Financial management	39	34	14	7	5	1	0	74	12	90
2019	Procurement	42	28	9	0	21	0	0	70	21	13
2019	Information management	55	34	5	2	2	2	0	90	5	38
2019	Information technology	44	28	15	9	4	0	0	72	13	46
2019	Internal audit	39	33	17	11	0	0	0	72	11	12
2019	Policy	45	31	8	7	8	0	0	76	15	222
2019	Project management	45	27	10	13	5	0	0	73	17	109
2019	Other services to the public	41	34	14	7	2	2	0	76	10	44
2019	None of the above	47	32	8	6	5	1	0	80	12	130
2018	Client contact centre	49	36	4	6	6	0	0	85	12	29
2018	Federal regulators	52	23	7	7	11	0	0	76	18	15
2018	Communications or public affairs	51	28	13	5	3	0	0	79	8	75
2018	Access to information and privacy	50	17	17	9	7	0	0	67	16	12
2018	Science and technology	48	20	0	16	14	2	0	70	30	30
2018	Legal services	42	37	6	3	6	0	5	84	10	29
2018	Administration and operations	42	28	13	10	6	2	0	71	16	223
2018	Human resources	44	25	16	10	4	0	0	69	14	137
2018	Financial management	33	33	18	12	4	0	0	66	16	91
2018	Procurement	50	25	8	9	0	8	0	82	9	12
2018	Information management	52	28	10	7	3	0	0	81	10	33
2018	Information technology	42	24	18	9	6	0	0	66	16	52
2018	Internal audit	33	34	17	8	8	0	0	66	17	12
2018	Evaluation	32	44	6	6	11	0	0	76	17	17
2018	Data sciences	46	27	14	6	6	0	0	73	13	15
2018	Policy	41	31	10	10	7	1	1	73	17	248
2018	Project management	45	27	10	10	7	0	0	72	18	117
2018	Other services to the public	37	23	12	18	10	0	0	60	28	58
2018	None of the above	47	25	14	5	9	0	0	72	14	135

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	39	24	22	0	14	0	0	64	14	24
2019	Federal regulators	42	34	19	5	0	0	0	76	5	16
2019	Compliance, inspection and enforcement	52	14	14	5	8	7	0	71	15	13
2019	Communications or public affairs	57	31	3	6	2	0	2	89	8	56
2019	Access to information and privacy	56	27	9	0	9	0	0	83	9	11
2019	Science and technology	33	28	12	16	9	2	0	62	25	47
2019	Legal services	56	31	9	0	4	0	0	87	4	23
2019	Administration and operations	50	30	11	5	2	0	0	81	7	222
2019	Human resources	45	29	11	12	2	1	0	75	14	165
2019	Financial management	38	34	16	7	5	1	0	72	12	91
2019	Procurement	42	28	9	7	14	0	0	70	21	13
2019	Information management	64	31	0	3	2	0	0	94	6	38
2019	Information technology	50	31	10	2	6	0	0	81	8	46
2019	Internal audit	31	41	27	0	0	0	0	73	0	12
2019	Policy	49	28	7	9	7	0	0	77	16	223
2019	Project management	49	30	7	7	6	0	0	79	14	109
2019	Other services to the public	53	29	7	8	0	2	0	84	9	45
2019	None of the above	49	28	10	8	5	1	0	78	13	130
2018	Client contact centre	48	27	13	6	6	0	0	76	12	29
2018	Federal regulators	51	24	11	0	14	0	0	76	14	15
2018	Communications or public affairs	53	26	7	9	5	0	0	79	15	75
2018	Access to information and privacy	60	7	26	7	0	0	0	67	7	12
2018	Science and technology	45	23	7	14	12	0	0	67	26	30
2018	Legal services	53	29	3	3	6	5	0	87	10	29
2018	Administration and operations	50	26	12	7	5	0	0	76	12	222
2018	Human resources	48	27	12	8	4	1	0	76	13	137
2018	Financial management	35	37	13	10	6	0	0	71	16	91
2018	Procurement	67	25	0	0	8	0	0	92	8	12
2018	Information management	60	26	8	4	3	0	0	86	7	33
2018	Information technology	39	37	10	6	8	0	0	76	14	52
2018	Internal audit	24	51	8	0	17	0	0	75	17	12
2018	Evaluation	27	56	6	5	5	0	0	83	11	17
2018	Data sciences	59	15	19	0	6	0	0	74	6	15
2018	Policy	46	25	6	11	11	1	0	72	22	250
2018	Project management	48	25	14	7	6	0	0	73	13	118
2018	Other services to the public	37	30	12	11	10	0	0	67	21	58
2018	None of the above	48	24	11	10	6	0	0	72	17	135

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	23	41	13	0	13	9	0	71	15	24
2019	Federal regulators	37	22	19	21	0	0	0	60	21	16
2019	Compliance, inspection and enforcement	12	45	8	0	14	21	0	72	18	13
2019	Communications or public affairs	23	48	15	9	2	4	0	73	12	56
2019	Access to information and privacy	35	44	0	0	9	12	0	90	10	11
2019	Science and technology	35	24	12	14	4	9	2	66	21	47
2019	Legal services	30	13	31	22	4	0	0	43	26	23
2019	Administration and operations	34	35	11	8	5	6	0	74	14	222
2019	Human resources	19	39	17	11	9	5	1	61	21	165
2019	Financial management	21	40	21	6	5	7	0	65	12	89
2019	Procurement	19	30	28	0	16	7	0	53	18	13
2019	Information management	34	32	13	8	8	6	0	70	17	37
2019	Information technology	29	31	18	2	2	18	0	73	6	46
2019	Internal audit	48	36	0	8	0	9	0	92	8	11
2019	Policy	25	36	13	12	9	5	0	64	22	222
2019	Project management	32	28	14	13	6	8	0	65	20	110
2019	Other services to the public	25	39	18	7	2	5	2	70	10	45
2019	None of the above	23	34	18	12	7	6	0	60	21	129
2018	Client contact centre	24	29	34	13	0	0	0	53	13	29
2018	Federal regulators	26	39	0	35	0	0	0	65	35	15
2018	Communications or public affairs	20	34	23	16	4	3	0	56	21	75
2018	Access to information and privacy	33	17	33	17	0	0	0	50	17	12
2018	Science and technology	34	33	14	6	10	3	0	70	16	30
2018	Legal services	51	9	15	6	9	8	0	66	17	29
2018	Administration and operations	31	26	23	9	6	3	1	60	16	222
2018	Human resources	15	37	23	9	7	8	0	57	18	140
2018	Financial management	21	31	21	12	6	9	1	57	20	94
2018	Procurement	17	33	41	0	9	0	0	50	9	12
2018	Information management	21	44	12	10	6	8	0	70	17	33
2018	Information technology	21	27	29	12	6	4	0	51	19	52
2018	Internal audit	24	76	0	0	0	0	0	100	0	12
2018	Evaluation	11	28	13	22	16	11	0	43	43	17
2018	Data sciences	36	32	13	6	0	13	0	78	7	15
2018	Policy	30	31	11	13	9	6	0	65	24	252
2018	Project management	26	38	11	9	8	8	0	70	18	121
2018	Other services to the public	27	25	19	14	9	3	3	56	24	58
2018	None of the above	25	30	19	13	5	8	0	60	19	136

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	23	18	28	8	13	9	0	45	23	24
2019	Federal regulators	33	27	19	21	0	0	0	60	21	16
2019	Compliance, inspection and enforcement	23	22	9	26	14	7	0	48	43	13
2019	Communications or public affairs	19	45	16	15	4	2	0	65	19	56
2019	Access to information and privacy	35	44	0	0	9	12	0	90	10	11
2019	Science and technology	25	24	27	4	14	5	0	52	19	47
2019	Legal services	12	41	9	21	17	0	0	53	38	23
2019	Administration and operations	32	29	19	10	6	4	0	63	17	224
2019	Human resources	15	37	17	17	10	3	1	55	27	164
2019	Financial management	21	40	16	13	8	2	0	63	21	89
2019	Procurement	19	30	14	14	16	7	0	53	32	13
2019	Information management	30	40	15	3	7	3	0	73	11	38
2019	Information technology	26	29	22	8	5	11	0	61	15	46
2019	Internal audit	25	49	18	0	0	8	0	80	0	12
2019	Policy	20	37	14	17	11	1	0	57	29	223
2019	Project management	22	42	13	13	7	3	0	66	20	110
2019	Other services to the public	23	36	17	19	2	2	0	61	21	45
2019	None of the above	19	35	19	14	10	3	0	56	24	130
2018	Client contact centre	26	7	46	14	3	5	0	35	18	29
2018	Federal regulators	26	24	8	42	0	0	0	50	42	15
2018	Communications or public affairs	19	33	24	17	5	1	0	53	23	75
2018	Access to information and privacy	33	17	17	33	0	0	0	50	33	12
2018	Science and technology	21	44	10	9	14	2	0	66	23	30
2018	Legal services	40	27	0	15	13	5	0	71	29	29
2018	Administration and operations	30	29	20	13	7	1	0	60	20	221
2018	Human resources	12	38	28	11	9	1	0	51	21	140
2018	Financial management	22	26	17	17	14	3	0	50	32	94
2018	Procurement	25	17	41	8	9	0	0	42	17	12
2018	Information management	26	30	23	10	6	5	0	58	17	34
2018	Information technology	21	35	24	5	11	4	0	58	17	52
2018	Internal audit	16	59	25	0	0	0	0	75	0	12
2018	Evaluation	11	27	12	18	27	5	0	40	48	17
2018	Data sciences	22	27	26	26	0	0	0	48	26	15
2018	Policy	23	32	14	16	12	3	0	56	29	249
2018	Project management	24	31	19	13	10	3	0	57	24	120
2018	Other services to the public	27	18	19	25	8	0	3	47	34	57
2018	None of the above	16	38	14	19	10	4	0	56	30	136

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	23	17	20	16	9	14	0	47	29	24
2019	Federal regulators	25	24	22	15	13	0	0	50	28	16
2019	Compliance, inspection and enforcement	12	32	9	22	17	7	0	48	43	13
2019	Communications or public affairs	12	32	27	15	11	2	2	45	27	56
2019	Access to information and privacy	17	53	9	0	9	12	0	80	10	11
2019	Science and technology	13	30	11	29	8	7	2	47	41	47
2019	Legal services	4	30	19	30	17	0	0	35	47	23
2019	Administration and operations	28	22	20	14	10	5	0	53	26	222
2019	Human resources	12	25	22	21	15	5	1	39	38	165
2019	Financial management	16	31	26	14	10	4	0	49	24	89
2019	Procurement	20	22	25	15	10	7	0	46	27	12
2019	Information management	24	31	27	5	11	3	0	56	16	38
2019	Information technology	18	24	15	22	7	14	0	49	34	45
2019	Internal audit	25	60	7	0	8	0	0	85	8	12
2019	Policy	12	27	20	25	14	1	1	40	40	222
2019	Project management	17	27	23	20	8	5	0	46	30	110
2019	Other services to the public	14	29	20	22	2	10	2	49	28	45
2019	None of the above	14	30	21	18	13	4	0	46	32	129
2018	Client contact centre	18	13	55	8	3	5	0	32	11	29
2018	Federal regulators	20	26	0	49	0	4	0	48	52	14
2018	Communications or public affairs	10	27	31	19	11	3	0	38	31	75
2018	Access to information and privacy	26	16	34	24	0	0	0	41	24	12
2018	Science and technology	14	36	20	19	10	0	0	50	29	30
2018	Legal services	19	36	5	18	16	5	0	59	36	29
2018	Administration and operations	23	28	22	15	9	4	0	53	24	221
2018	Human resources	6	30	30	15	11	8	0	39	28	140
2018	Financial management	15	23	21	21	13	7	0	41	37	93
2018	Procurement	17	25	33	0	17	8	0	45	18	12
2018	Information management	15	35	20	16	6	8	0	55	24	33
2018	Information technology	17	27	28	10	12	6	0	46	24	52
2018	Internal audit	7	51	25	17	0	0	0	58	17	12
2018	Evaluation	5	27	23	12	22	11	0	36	38	17
2018	Data sciences	21	21	19	32	0	6	0	45	35	15
2018	Policy	12	30	21	23	12	3	0	43	36	249
2018	Project management	14	33	21	20	11	2	0	47	31	121
2018	Other services to the public	18	19	21	21	13	4	3	40	38	57
2018	None of the above	10	31	15	29	13	4	0	42	43	137

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	12	34	20	17	9	8	0	50	29	24
2019	Federal regulators	31	17	12	12	21	7	0	52	35	16
2019	Compliance, inspection and enforcement	12	32	0	17	31	7	0	48	52	13
2019	Communications or public affairs	21	26	20	24	9	0	0	46	33	56
2019	Access to information and privacy	29	36	27	0	9	0	0	65	9	11
2019	Science and technology	12	25	12	38	8	5	0	39	48	47
2019	Legal services	10	26	17	21	26	0	0	36	47	23
2019	Administration and operations	23	28	19	18	10	2	0	52	28	223
2019	Human resources	10	29	22	23	11	2	2	41	36	164
2019	Financial management	16	28	22	16	15	2	0	45	32	89
2019	Procurement	33	21	16	23	7	0	0	54	30	13
2019	Information management	26	35	19	5	11	5	0	64	16	38
2019	Information technology	19	23	21	26	4	7	0	45	33	46
2019	Internal audit	0	74	11	7	8	0	0	74	15	12
2019	Policy	8	26	18	27	20	1	0	35	47	223
2019	Project management	13	31	12	25	15	3	0	46	42	110
2019	Other services to the public	12	34	30	17	2	2	2	49	20	44
2019	None of the above	15	29	16	20	18	3	0	45	39	130
2018	Client contact centre	26	19	34	21	0	0	0	45	21	29
2018	Federal regulators	22	28	14	32	0	4	0	52	34	15
2018	Communications or public affairs	19	32	24	16	10	0	0	50	26	75
2018	Access to information and privacy	17	41	8	33	0	0	0	59	33	12
2018	Science and technology	17	28	24	17	14	0	0	45	31	30
2018	Legal services	24	27	9	19	16	5	0	54	36	29
2018	Administration and operations	19	30	19	19	12	2	0	49	32	222
2018	Human resources	6	30	20	25	14	6	0	38	41	139
2018	Financial management	12	28	14	19	25	2	0	41	45	93
2018	Procurement	25	25	33	8	9	0	0	50	17	12
2018	Information management	12	31	22	23	6	6	0	46	31	34
2018	Information technology	9	30	29	20	13	0	0	38	33	52
2018	Internal audit	7	42	42	8	0	0	0	49	8	12
2018	Evaluation	0	33	16	40	5	5	0	35	48	17
2018	Data sciences	26	22	0	52	0	0	0	48	52	15
2018	Policy	11	21	17	32	17	2	0	33	50	252
2018	Project management	13	28	19	25	13	1	0	42	39	121
2018	Other services to the public	23	15	21	19	18	1	3	39	39	58
2018	None of the above	10	25	18	29	15	3	0	37	45	136

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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	16	31	4	32	17	0	0	47	49	24
2019	Federal regulators	42	25	21	12	0	0	0	67	12	16
2019	Compliance, inspection and enforcement	24	21	15	15	18	8	0	48	36	12
2019	Communications or public affairs	30	40	17	9	4	0	0	70	13	56
2019	Access to information and privacy	35	47	9	0	9	0	0	83	9	11
2019	Science and technology	16	31	32	16	5	0	0	47	21	47
2019	Legal services	18	48	13	9	13	0	0	66	22	23
2019	Administration and operations	29	34	20	11	6	0	0	63	17	222
2019	Human resources	31	32	15	13	7	1	1	64	20	164
2019	Financial management	23	35	20	18	4	0	0	58	22	91
2019	Procurement	29	34	30	0	7	0	0	63	7	13
2019	Information management	38	36	11	8	5	0	2	76	14	37
2019	Information technology	33	32	22	7	7	0	0	65	14	46
2019	Internal audit	33	48	11	8	0	0	0	81	8	12
2019	Policy	37	39	10	9	5	0	0	76	14	223
2019	Project management	30	44	8	9	8	0	1	74	18	109
2019	Other services to the public	29	40	15	11	2	2	0	71	13	45
2019	None of the above	28	41	13	13	5	0	0	70	18	129
2018	Client contact centre	25	23	30	11	11	0	0	49	21	29
2018	Federal regulators	20	43	11	7	15	0	4	66	23	15
2018	Communications or public affairs	36	29	17	12	5	0	0	66	17	75
2018	Access to information and privacy	43	26	0	14	17	0	0	69	31	12
2018	Science and technology	27	24	20	9	17	2	0	53	27	30
2018	Legal services	31	28	15	13	13	0	0	59	26	28
2018	Administration and operations	33	34	15	7	11	0	0	68	18	222
2018	Human resources	26	42	14	9	8	0	0	68	17	139
2018	Financial management	28	34	15	11	11	0	1	63	22	94
2018	Procurement	33	41	8	0	17	0	0	75	17	12
2018	Information management	30	34	19	6	9	3	0	66	15	34
2018	Information technology	22	22	21	15	18	0	2	44	34	52
2018	Internal audit	41	8	25	25	0	0	0	49	25	12
2018	Evaluation	18	19	32	12	18	0	0	37	30	16
2018	Data sciences	27	27	33	6	6	0	0	54	13	15
2018	Policy	32	33	11	11	11	1	0	66	23	252
2018	Project management	25	40	17	13	5	0	0	65	18	121
2018	Other services to the public	31	35	11	6	17	0	0	67	23	58
2018	None of the above	25	42	14	11	7	1	0	67	19	133

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	20	38	18	17	8	0	0	57	25	24
2019	Federal regulators	49	26	13	0	12	0	0	75	12	16
2019	Compliance, inspection and enforcement	18	22	8	24	28	0	0	41	52	12
2019	Communications or public affairs	23	43	11	17	6	0	0	66	23	55
2019	Access to information and privacy	38	53	0	0	9	0	0	91	9	11
2019	Science and technology	19	42	16	21	2	0	0	61	23	47
2019	Legal services	14	46	9	22	9	0	0	60	31	22
2019	Administration and operations	29	40	12	14	4	0	0	70	18	223
2019	Human resources	29	35	13	15	7	1	1	64	23	162
2019	Financial management	25	32	20	15	8	0	0	57	23	91
2019	Procurement	14	49	7	14	16	0	0	63	30	13
2019	Information management	45	36	11	3	5	0	0	81	8	37
2019	Information technology	29	35	14	16	7	0	0	63	23	45
2019	Internal audit	25	23	8	44	0	0	0	48	44	12
2019	Policy	24	37	11	17	10	0	0	61	28	223
2019	Project management	21	48	10	13	7	0	1	69	20	109
2019	Other services to the public	24	53	16	5	0	0	2	79	5	45
2019	None of the above	24	45	8	15	8	0	0	69	23	127
2018	Client contact centre	27	47	13	7	6	0	0	74	13	29
2018	Federal regulators	37	26	0	37	0	0	0	63	37	15
2018	Communications or public affairs	19	36	20	22	3	0	0	55	25	74
2018	Access to information and privacy	33	43	24	0	0	0	0	76	0	12
2018	Science and technology	20	49	14	10	7	0	0	69	17	30
2018	Legal services	32	34	10	12	12	0	0	67	23	29
2018	Administration and operations	30	39	15	10	6	0	0	70	16	221
2018	Human resources	26	43	12	12	7	0	0	69	19	140
2018	Financial management	26	30	21	16	7	0	0	56	23	94
2018	Procurement	26	50	25	0	0	0	0	75	0	12
2018	Information management	35	34	11	17	2	0	0	70	20	34
2018	Information technology	19	34	29	14	4	0	0	54	18	52
2018	Internal audit	16	59	8	17	0	0	0	75	17	12
2018	Evaluation	12	55	22	5	5	0	0	67	11	17
2018	Data sciences	34	32	27	0	6	0	0	67	6	15
2018	Policy	22	33	16	22	7	0	0	55	29	252
2018	Project management	21	46	11	20	3	0	0	67	22	121
2018	Other services to the public	21	35	10	16	18	0	0	56	33	58
2018	None of the above	23	34	13	16	15	0	0	56	31	136

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	35	32	19	9	4	0	0	68	13	24
2019	Federal regulators	60	23	11	0	7	0	0	82	7	16
2019	Compliance, inspection and enforcement	43	19	14	0	17	7	0	67	18	13
2019	Communications or public affairs	49	26	15	7	0	0	4	77	8	56
2019	Access to information and privacy	47	36	9	0	9	0	0	83	9	11
2019	Science and technology	29	14	16	30	9	2	0	44	39	47
2019	Legal services	38	48	4	4	4	0	0	87	9	22
2019	Administration and operations	38	33	17	6	4	1	1	72	10	224
2019	Human resources	39	28	12	10	7	2	2	70	18	165
2019	Financial management	35	34	17	6	6	1	0	70	12	91
2019	Procurement	35	28	7	7	14	0	9	70	23	13
2019	Information management	57	20	13	2	6	2	0	79	8	38
2019	Information technology	49	24	19	4	4	0	0	72	8	46
2019	Internal audit	39	33	8	8	11	0	0	73	19	12
2019	Policy	41	32	9	8	9	1	0	74	17	222
2019	Project management	36	31	15	11	7	0	1	67	18	109
2019	Other services to the public	34	32	13	18	0	2	0	68	19	45
2019	None of the above	46	28	8	10	8	0	0	74	18	128
2018	Client contact centre	31	28	18	10	9	5	0	61	20	29
2018	Federal regulators	57	12	0	18	14	0	0	69	31	15
2018	Communications or public affairs	43	33	8	8	8	0	0	76	16	75
2018	Access to information and privacy	51	24	9	16	0	0	0	76	16	12
2018	Science and technology	38	24	10	16	10	2	0	63	27	30
2018	Legal services	43	31	14	6	6	0	0	74	12	29
2018	Administration and operations	37	34	15	5	5	2	2	73	11	222
2018	Human resources	39	36	12	6	7	0	0	75	13	136
2018	Financial management	31	41	11	11	5	0	0	72	17	91
2018	Procurement	42	41	0	0	0	0	17	100	0	12
2018	Information management	39	39	16	3	3	0	0	78	6	33
2018	Information technology	37	27	11	14	9	0	2	65	23	52
2018	Internal audit	24	42	17	8	8	0	0	66	17	12
2018	Evaluation	11	61	5	17	5	0	0	72	23	17
2018	Data sciences	46	33	14	0	6	0	0	80	6	15
2018	Policy	37	35	8	9	8	2	0	74	18	251
2018	Project management	36	35	7	12	8	1	0	72	20	119
2018	Other services to the public	34	29	17	6	15	0	0	62	21	58
2018	None of the above	34	33	14	10	9	1	0	68	19	135

Job fit and development

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	21	29	26	21	4	0	0	50	25	24
2019	Federal regulators	34	33	13	12	7	0	0	68	19	16
2019	Compliance, inspection and enforcement	21	31	17	0	31	0	0	52	31	13
2019	Communications or public affairs	22	50	11	13	4	0	0	72	17	56
2019	Access to information and privacy	35	65	0	0	0	0	0	100	0	11
2019	Science and technology	29	40	10	15	6	0	0	69	21	47
2019	Legal services	32	29	17	13	9	0	0	62	21	23
2019	Administration and operations	33	33	15	15	4	0	0	66	19	223
2019	Human resources	30	39	12	14	5	1	0	70	19	165
2019	Financial management	23	36	16	19	6	0	0	60	25	91
2019	Procurement	19	37	14	16	14	0	0	56	30	13
2019	Information management	39	38	8	10	5	0	0	77	15	38
2019	Information technology	39	30	21	7	2	0	0	70	9	45
2019	Internal audit	41	40	19	0	0	0	0	81	0	12
2019	Policy	20	42	11	17	9	0	0	63	26	223
2019	Project management	33	40	9	14	5	0	1	73	18	110
2019	Other services to the public	25	41	13	17	4	0	0	65	21	45
2019	None of the above	23	37	14	18	6	0	1	61	25	129
2018	Client contact centre	19	53	6	16	3	0	3	74	20	29
2018	Federal regulators	38	28	0	23	11	0	0	66	34	15
2018	Communications or public affairs	27	42	15	11	4	0	2	70	15	75
2018	Access to information and privacy	17	57	0	26	0	0	0	74	26	12
2018	Science and technology	20	42	17	14	7	0	0	62	20	30
2018	Legal services	21	24	22	25	9	0	0	45	34	29
2018	Administration and operations	30	41	11	13	4	0	1	72	17	223
2018	Human resources	26	45	9	15	4	0	0	71	20	140
2018	Financial management	18	55	11	7	7	0	1	74	15	94
2018	Procurement	33	42	8	8	8	0	0	75	17	12
2018	Information management	37	48	9	3	3	0	0	85	6	34
2018	Information technology	34	41	11	13	1	0	0	75	14	52
2018	Internal audit	58	17	25	0	0	0	0	75	0	12
2018	Evaluation	39	23	6	11	21	0	0	61	32	17
2018	Data sciences	41	19	27	13	0	0	0	60	13	15
2018	Policy	20	42	13	20	5	0	0	62	25	252
2018	Project management	26	48	7	14	5	0	0	74	19	121
2018	Other services to the public	28	35	16	12	9	0	0	62	21	58
2018	None of the above	21	43	16	12	8	0	0	64	20	136

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	4	32	36	4	19	4	0	38	24	23
2019	Federal regulators	28	36	21	0	15	0	0	65	15	16
2019	Compliance, inspection and enforcement	35	38	10	0	9	8	0	80	10	12
2019	Communications or public affairs	21	36	15	19	4	5	0	60	24	55
2019	Access to information and privacy	29	44	9	9	9	0	0	74	17	11
2019	Science and technology	8	40	19	26	4	3	0	50	31	46
2019	Legal services	19	29	27	21	4	0	0	48	25	23
2019	Administration and operations	30	27	18	11	12	3	0	59	23	224
2019	Human resources	23	36	17	13	8	3	1	61	21	164
2019	Financial management	27	36	17	17	3	0	0	63	20	89
2019	Procurement	19	44	7	23	7	0	0	63	30	13
2019	Information management	27	33	19	11	10	0	0	60	21	38
2019	Information technology	24	28	23	20	4	0	0	52	24	45
2019	Internal audit	44	48	0	8	0	0	0	92	8	12
2019	Policy	16	34	17	18	13	3	0	51	32	223
2019	Project management	19	35	18	15	7	4	1	57	23	110
2019	Other services to the public	22	28	23	18	4	5	0	53	23	45
2019	None of the above	22	33	15	14	10	6	0	58	26	129
2018	Client contact centre	19	38	24	12	8	0	0	57	19	29
2018	Federal regulators	37	24	4	13	22	0	0	61	35	15
2018	Communications or public affairs	16	44	23	11	4	3	0	61	15	75
2018	Access to information and privacy	41	17	9	16	17	0	0	59	33	12
2018	Science and technology	21	46	6	20	7	0	0	67	27	30
2018	Legal services	25	38	6	13	12	5	0	67	26	29
2018	Administration and operations	27	29	19	10	11	4	0	58	22	222
2018	Human resources	19	37	16	17	6	5	0	58	24	140
2018	Financial management	21	30	20	13	11	2	1	53	26	94
2018	Procurement	25	42	17	17	0	0	0	67	17	12
2018	Information management	23	36	14	18	3	5	0	62	22	34
2018	Information technology	19	35	27	4	13	2	0	55	18	52
2018	Internal audit	16	68	8	8	0	0	0	83	8	12
2018	Evaluation	22	33	22	6	16	0	0	55	23	17
2018	Data sciences	28	40	6	26	0	0	0	68	26	15
2018	Policy	17	37	17	15	10	4	0	56	26	251
2018	Project management	24	38	20	8	7	3	0	64	16	120
2018	Other services to the public	19	32	16	16	17	0	0	51	32	57
2018	None of the above	16	32	18	20	10	4	0	50	31	136

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	8	41	12	4	32	4	0	51	37	24
2019	Federal regulators	27	18	34	6	15	0	0	45	21	16
2019	Compliance, inspection and enforcement	21	27	0	5	40	7	0	52	48	13
2019	Communications or public affairs	26	25	20	15	4	8	3	57	21	55
2019	Access to information and privacy	17	56	0	18	9	0	0	74	26	11
2019	Science and technology	10	25	10	25	16	13	0	41	48	47
2019	Legal services	18	25	21	21	9	6	0	46	31	23
2019	Administration and operations	26	22	19	11	17	2	2	51	30	224
2019	Human resources	21	32	17	13	12	4	1	56	26	164
2019	Financial management	26	37	18	9	9	1	1	64	18	91
2019	Procurement	12	37	28	7	16	0	0	49	23	13
2019	Information management	29	23	14	13	18	3	0	53	32	37
2019	Information technology	15	27	16	13	22	2	4	45	38	46
2019	Internal audit	41	40	11	8	0	0	0	81	8	12
2019	Policy	19	33	14	17	14	2	1	54	31	223
2019	Project management	21	36	12	9	18	3	0	59	28	110
2019	Other services to the public	12	28	17	26	7	8	2	45	37	45
2019	None of the above	19	35	7	17	17	3	2	57	36	129
2018	Client contact centre	11	53	16	10	11	0	0	64	21	29
2018	Federal regulators	22	17	4	26	24	0	7	42	54	15
2018	Communications or public affairs	24	27	19	16	10	3	1	53	27	74
2018	Access to information and privacy	41	17	9	9	24	0	0	59	33	12
2018	Science and technology	14	47	7	17	14	2	0	62	31	30
2018	Legal services	34	17	13	13	18	6	0	54	32	28
2018	Administration and operations	22	28	17	13	15	3	2	52	29	221
2018	Human resources	18	33	20	15	10	1	2	53	26	139
2018	Financial management	24	27	16	13	17	3	0	53	30	94
2018	Procurement	17	33	17	17	17	0	0	50	33	12
2018	Information management	11	37	11	20	13	5	4	53	36	34
2018	Information technology	8	21	16	19	36	0	0	29	55	52
2018	Internal audit	24	42	17	8	8	0	0	66	17	12
2018	Evaluation	16	33	12	12	27	0	0	49	39	17
2018	Data sciences	8	27	33	19	13	0	0	35	32	15
2018	Policy	23	34	10	17	13	2	3	60	30	250
2018	Project management	18	40	12	15	11	4	1	61	26	121
2018	Other services to the public	17	28	21	17	17	0	0	46	33	57
2018	None of the above	15	29	16	17	17	5	0	46	37	136

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	56	23	9	8	0	4	0	83	8	24
2019	Federal regulators	67	15	14	5	0	0	0	82	5	16
2019	Compliance, inspection and enforcement	64	15	21	0	0	0	0	79	0	13
2019	Communications or public affairs	34	39	11	8	1	2	5	78	9	55
2019	Access to information and privacy	56	26	17	0	0	0	0	83	0	11
2019	Science and technology	34	37	11	8	10	0	0	71	18	47
2019	Legal services	41	33	13	9	0	0	4	78	9	23
2019	Administration and operations	55	20	12	4	3	2	4	79	8	222
2019	Human resources	52	25	15	3	2	0	4	80	5	165
2019	Financial management	46	20	18	5	1	1	8	73	7	91
2019	Procurement	70	7	7	16	0	0	0	77	16	13
2019	Information management	62	18	12	0	2	0	5	85	3	38
2019	Information technology	64	17	7	4	0	2	6	88	4	46
2019	Internal audit	49	43	8	0	0	0	0	92	0	12
2019	Policy	46	28	16	5	4	1	0	75	9	223
2019	Project management	50	26	15	5	4	0	1	76	9	110
2019	Other services to the public	50	18	16	8	2	2	4	72	11	45
2019	None of the above	53	19	11	4	5	2	6	78	10	129

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	50	12	12	14	4	4	4	67	19	23
2019	Federal regulators	49	17	5	7	0	0	22	85	9	16
2019	Compliance, inspection and enforcement	62	7	9	0	0	5	17	89	0	13
2019	Communications or public affairs	48	14	15	8	4	0	12	70	13	55
2019	Access to information and privacy	74	9	17	0	0	0	0	83	0	11
2019	Science and technology	50	15	17	2	6	0	10	72	9	46
2019	Legal services	50	4	17	4	4	0	21	68	11	23
2019	Administration and operations	54	11	7	4	6	4	14	79	12	223
2019	Human resources	60	10	4	4	8	2	12	82	14	165
2019	Financial management	47	17	12	9	6	4	7	71	16	91
2019	Procurement	59	0	7	7	14	7	7	68	24	13
2019	Information management	61	3	2	16	6	0	12	73	24	38
2019	Information technology	54	10	2	7	11	2	13	76	21	45
2019	Internal audit	77	8	7	0	0	0	8	92	0	12
2019	Policy	46	14	10	6	14	2	9	67	22	222
2019	Project management	50	16	10	4	10	3	8	74	15	111
2019	Other services to the public	53	5	8	5	7	1	22	75	15	45
2019	None of the above	39	13	5	8	13	5	19	67	27	128

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	17	43	16	8	13	4	0	62	22	24
2019	Federal regulators	45	25	23	7	0	0	0	70	7	16
2019	Compliance, inspection and enforcement	60	11	15	5	9	0	0	71	14	13
2019	Communications or public affairs	34	35	23	1	2	2	3	72	3	54
2019	Access to information and privacy	56	18	26	0	0	0	0	74	0	11
2019	Science and technology	54	27	9	4	6	0	0	81	10	46
2019	Legal services	45	26	21	0	0	4	4	77	0	23
2019	Administration and operations	47	20	14	7	6	4	2	71	14	222
2019	Human resources	42	27	13	9	4	2	3	73	13	165
2019	Financial management	42	25	23	2	3	1	3	70	6	89
2019	Procurement	40	7	33	7	7	0	7	50	15	13
2019	Information management	48	24	9	11	3	0	5	76	14	37
2019	Information technology	57	23	7	0	6	5	2	86	7	46
2019	Internal audit	77	8	15	0	0	0	0	85	0	12
2019	Policy	49	25	15	4	5	1	2	76	9	223
2019	Project management	44	22	15	10	4	3	2	69	15	111
2019	Other services to the public	47	25	16	2	4	2	4	77	6	45
2019	None of the above	44	24	15	3	5	3	6	75	9	128

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	26	30	20	4	17	4	0	58	22	24
2019	Federal regulators	39	12	27	14	0	0	7	55	16	16
2019	Compliance, inspection and enforcement	43	14	21	17	5	0	0	57	22	13
2019	Communications or public affairs	39	35	15	3	0	4	5	80	3	55
2019	Access to information and privacy	56	18	26	0	0	0	0	74	0	11
2019	Science and technology	41	24	12	11	6	5	0	69	18	47
2019	Legal services	38	31	22	0	0	4	5	76	0	22
2019	Administration and operations	44	19	15	10	5	6	3	68	16	222
2019	Human resources	41	20	15	13	5	3	4	66	19	164
2019	Financial management	41	19	27	4	4	1	3	63	8	91
2019	Procurement	56	7	23	0	7	0	7	68	7	13
2019	Information management	54	14	7	7	12	2	5	73	20	38
2019	Information technology	38	28	13	0	6	9	5	77	7	45
2019	Internal audit	75	9	16	0	0	0	0	84	0	11
2019	Policy	38	22	16	9	11	2	3	63	20	221
2019	Project management	35	23	15	14	5	6	2	63	21	111
2019	Other services to the public	47	16	16	5	7	7	2	70	13	44
2019	None of the above	37	19	18	6	7	6	7	65	15	129

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	37	30	8	4	13	8	0	73	19	24
2019	Federal regulators	45	29	19	0	0	0	7	79	0	16
2019	Compliance, inspection and enforcement	60	0	9	5	26	0	0	60	32	13
2019	Communications or public affairs	49	17	9	8	3	2	13	77	12	55
2019	Access to information and privacy	65	18	9	9	0	0	0	83	9	11
2019	Science and technology	28	18	22	12	14	5	0	49	28	47
2019	Legal services	31	21	17	14	4	4	9	60	21	23
2019	Administration and operations	47	16	16	5	5	6	5	70	12	224
2019	Human resources	45	17	12	11	9	3	2	65	22	165
2019	Financial management	44	22	7	9	6	3	8	75	17	91
2019	Procurement	72	7	7	0	7	7	0	85	7	13
2019	Information management	50	17	7	14	6	2	2	71	21	37
2019	Information technology	48	15	19	2	6	5	5	69	10	45
2019	Internal audit	85	8	7	0	0	0	0	93	0	12
2019	Policy	60	11	12	5	4	3	5	77	10	221
2019	Project management	37	15	14	8	16	5	4	58	26	110
2019	Other services to the public	51	16	15	5	7	2	4	72	12	45
2019	None of the above	39	10	11	13	9	6	10	59	27	129

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	29	26	16	8	13	4	4	60	23	24
2019	Federal regulators	47	34	0	14	0	5	0	85	15	16
2019	Compliance, inspection and enforcement	86	14	0	0	0	0	0	100	0	13
2019	Communications or public affairs	79	9	5	2	0	2	3	92	2	55
2019	Access to information and privacy	83	9	9	0	0	0	0	91	0	11
2019	Science and technology	74	14	4	0	2	4	2	93	2	47
2019	Legal services	57	8	14	4	0	4	12	78	5	23
2019	Administration and operations	53	14	14	8	3	4	4	73	12	221
2019	Human resources	63	17	8	4	1	3	4	86	5	163
2019	Financial management	58	14	12	0	3	5	8	83	4	90
2019	Procurement	70	0	16	0	7	0	7	75	7	13
2019	Information management	61	13	13	2	6	3	2	78	9	38
2019	Information technology	64	13	13	0	2	2	5	83	2	46
2019	Internal audit	77	23	0	0	0	0	0	100	0	12
2019	Policy	80	8	5	1	2	1	3	91	3	221
2019	Project management	64	22	6	4	3	0	2	88	7	110
2019	Other services to the public	60	11	17	4	2	2	4	75	6	45
2019	None of the above	65	12	4	4	4	4	8	87	9	127

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	49	21	4	0	23	4	0	72	23	24
2019	Federal regulators	76	24	0	0	0	0	0	100	0	16
2019	Compliance, inspection and enforcement	62	7	0	5	26	0	0	69	31	13
2019	Communications or public affairs	70	21	2	0	2	2	3	96	2	55
2019	Access to information and privacy	83	9	9	0	0	0	0	91	0	11
2019	Science and technology	69	10	10	4	0	6	0	85	4	47
2019	Legal services	62	13	8	4	0	0	12	85	5	23
2019	Administration and operations	71	9	6	1	3	7	3	88	5	223
2019	Human resources	76	10	3	2	1	4	3	93	4	165
2019	Financial management	68	8	8	2	2	5	8	86	5	91
2019	Procurement	60	7	25	0	0	7	0	73	0	12
2019	Information management	71	11	9	0	5	5	0	86	5	38
2019	Information technology	63	14	2	4	4	5	7	88	10	45
2019	Internal audit	82	18	0	0	0	0	0	100	0	12
2019	Policy	75	10	3	4	4	2	1	88	8	221
2019	Project management	63	13	5	4	5	9	2	84	10	110
2019	Other services to the public	72	13	5	0	2	5	4	92	2	45
2019	None of the above	72	6	2	1	6	6	7	90	7	128

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	53	9	4	0	23	4	8	70	26	24
2019	Federal regulators	71	19	5	5	0	0	0	91	5	16
2019	Compliance, inspection and enforcement	69	15	0	0	9	0	7	91	9	13
2019	Communications or public affairs	72	17	0	0	2	0	9	98	2	53
2019	Access to information and privacy	91	0	9	0	0	0	0	91	0	11
2019	Science and technology	79	6	0	4	2	2	6	93	7	46
2019	Legal services	68	19	0	0	0	0	13	100	0	22
2019	Administration and operations	71	10	3	2	2	3	8	92	5	223
2019	Human resources	81	5	3	0	1	3	8	96	1	164
2019	Financial management	71	8	3	2	2	6	8	91	5	91
2019	Procurement	86	0	0	0	0	7	7	100	0	13
2019	Information management	71	5	2	3	5	2	12	88	10	38
2019	Information technology	75	2	5	2	0	7	9	92	3	45
2019	Internal audit	85	15	0	0	0	0	0	100	0	12
2019	Policy	77	4	6	2	1	2	7	90	4	223
2019	Project management	68	11	6	0	1	3	11	92	1	110
2019	Other services to the public	77	7	2	2	0	2	9	95	3	45
2019	None of the above	72	4	3	0	3	4	14	92	4	128

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	12	27	20	18	24	0	0	39	42	24
2019	Federal regulators	33	42	18	0	7	0	0	75	7	16
2019	Compliance, inspection and enforcement	26	39	11	15	9	0	0	65	24	12
2019	Communications or public affairs	36	39	12	9	4	0	0	75	13	55
2019	Access to information and privacy	44	47	0	0	9	0	0	91	9	11
2019	Science and technology	27	35	20	9	8	0	0	62	18	47
2019	Legal services	32	30	17	13	9	0	0	62	21	23
2019	Administration and operations	28	37	13	15	5	1	1	66	20	223
2019	Human resources	26	39	18	10	7	1	0	65	17	164
2019	Financial management	31	34	20	9	5	0	0	65	15	91
2019	Procurement	29	51	7	14	0	0	0	79	14	13
2019	Information management	37	38	11	6	8	0	0	75	14	37
2019	Information technology	28	47	12	7	7	0	0	74	14	45
2019	Internal audit	41	36	23	0	0	0	0	77	0	12
2019	Policy	33	36	14	11	6	0	0	69	17	222
2019	Project management	31	43	5	14	5	1	0	75	19	109
2019	Other services to the public	24	49	12	12	2	0	0	73	14	45
2019	None of the above	24	49	12	11	4	0	0	73	15	127
2018	Client contact centre	28	18	24	11	14	0	5	49	26	29
2018	Federal regulators	18	55	8	19	0	0	0	73	19	15
2018	Communications or public affairs	26	41	13	18	2	0	0	67	20	74
2018	Access to information and privacy	33	41	9	0	17	0	0	74	17	12
2018	Science and technology	14	47	19	14	7	0	0	60	20	30
2018	Legal services	29	29	11	3	28	0	0	57	31	29
2018	Administration and operations	31	38	15	11	6	0	0	68	17	220
2018	Human resources	22	43	18	12	4	0	1	65	16	138
2018	Financial management	30	33	16	5	15	1	0	64	20	92
2018	Procurement	17	25	33	8	17	0	0	42	25	12
2018	Information management	24	45	11	11	9	0	0	69	20	34
2018	Information technology	24	40	17	9	9	0	0	65	18	52
2018	Internal audit	16	51	8	17	8	0	0	66	25	12
2018	Evaluation	11	35	17	5	27	0	5	48	35	17
2018	Data sciences	35	39	6	6	6	6	0	79	14	15
2018	Policy	26	39	11	13	10	0	1	66	23	249
2018	Project management	32	49	5	9	5	0	0	81	14	119
2018	Other services to the public	20	35	17	15	13	0	0	55	28	56
2018	None of the above	24	43	11	12	8	0	0	68	21	137

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	20	23	9	30	18	0	0	43	48	24
2019	Federal regulators	51	27	11	0	12	0	0	78	12	16
2019	Compliance, inspection and enforcement	35	24	26	6	9	0	0	59	15	12
2019	Communications or public affairs	32	43	16	8	2	0	0	75	9	55
2019	Access to information and privacy	44	47	0	0	9	0	0	91	9	11
2019	Science and technology	22	34	22	16	6	0	0	56	22	47
2019	Legal services	24	25	25	12	13	0	0	50	25	23
2019	Administration and operations	33	35	17	9	4	0	1	69	14	224
2019	Human resources	34	36	17	8	5	1	0	70	13	163
2019	Financial management	29	35	20	12	3	0	1	65	15	91
2019	Procurement	29	37	28	7	0	0	0	66	7	13
2019	Information management	42	36	7	7	8	0	0	78	15	37
2019	Information technology	34	38	16	0	11	0	0	73	11	46
2019	Internal audit	33	44	23	0	0	0	0	77	0	12
2019	Policy	35	36	13	8	8	0	0	71	16	223
2019	Project management	35	40	11	8	7	0	0	75	15	109
2019	Other services to the public	39	36	14	9	2	0	0	74	11	44
2019	None of the above	26	47	12	9	5	0	1	74	14	128
2018	Client contact centre	28	33	19	11	9	0	0	61	20	29
2018	Federal regulators	35	46	7	8	4	0	0	81	12	15
2018	Communications or public affairs	32	36	15	11	5	1	0	69	16	75
2018	Access to information and privacy	42	41	0	0	17	0	0	83	17	12
2018	Science and technology	21	43	19	10	7	0	0	64	17	30
2018	Legal services	23	36	12	19	10	0	0	59	29	28
2018	Administration and operations	38	34	12	11	5	0	0	72	16	220
2018	Human resources	37	38	16	8	1	0	0	75	9	137
2018	Financial management	26	38	13	14	9	0	0	64	22	91
2018	Procurement	25	41	17	17	0	0	0	67	17	12
2018	Information management	33	39	18	3	6	0	0	72	9	34
2018	Information technology	23	21	35	14	7	0	0	44	21	51
2018	Internal audit	24	51	8	8	8	0	0	75	17	12
2018	Evaluation	16	34	13	16	22	0	0	50	38	17
2018	Data sciences	41	27	19	13	0	0	0	68	13	15
2018	Policy	33	37	10	8	11	0	0	70	20	248
2018	Project management	32	41	9	13	6	0	0	72	19	119
2018	Other services to the public	23	39	18	14	6	0	0	62	21	56
2018	None of the above	28	36	15	12	9	0	0	64	21	135

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	16	41	13	21	9	0	0	57	30	24
2019	Federal regulators	35	38	22	5	0	0	0	73	5	15
2019	Compliance, inspection and enforcement	32	19	10	15	25	0	0	51	40	12
2019	Communications or public affairs	20	48	18	13	2	0	0	67	15	55
2019	Access to information and privacy	56	36	0	0	9	0	0	91	9	11
2019	Science and technology	26	30	18	20	6	0	0	56	26	45
2019	Legal services	28	30	25	13	4	0	0	57	17	23
2019	Administration and operations	30	37	20	9	3	1	0	67	13	216
2019	Human resources	29	42	11	10	7	1	0	72	17	159
2019	Financial management	25	41	12	15	7	0	0	66	22	89
2019	Procurement	26	46	21	7	0	0	0	72	7	13
2019	Information management	38	42	12	5	2	0	0	80	7	38
2019	Information technology	32	36	10	20	2	0	0	68	22	46
2019	Internal audit	17	48	19	16	0	0	0	64	16	12
2019	Policy	26	42	11	12	6	0	3	69	19	219
2019	Project management	25	44	11	10	8	2	0	70	18	109
2019	Other services to the public	21	56	18	2	2	0	0	77	5	44
2019	None of the above	28	41	13	13	5	1	0	69	17	128
2018	Client contact centre	27	32	28	8	6	0	0	58	14	29
2018	Federal regulators	15	38	28	12	0	0	7	57	13	15
2018	Communications or public affairs	22	42	15	15	6	0	0	64	21	74
2018	Access to information and privacy	42	34	0	7	17	0	0	76	24	12
2018	Science and technology	20	42	10	17	10	0	0	62	27	30
2018	Legal services	28	26	15	19	9	0	3	56	29	29
2018	Administration and operations	36	37	15	9	4	0	0	73	13	220
2018	Human resources	31	33	19	13	5	0	0	63	18	138
2018	Financial management	26	43	12	13	6	1	0	69	19	92
2018	Procurement	25	25	17	25	9	0	0	50	33	12
2018	Information management	38	31	18	6	6	0	0	70	12	34
2018	Information technology	20	41	20	10	7	0	2	63	17	50
2018	Internal audit	41	34	8	8	8	0	0	75	17	12
2018	Evaluation	16	40	6	10	27	0	0	56	38	17
2018	Data sciences	28	46	13	6	0	0	6	79	7	15
2018	Policy	28	35	11	12	11	1	1	64	24	249
2018	Project management	33	38	9	15	5	0	0	70	20	119
2018	Other services to the public	24	28	12	23	13	0	0	52	36	56
2018	None of the above	29	31	15	15	10	0	1	60	25	137

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	16	39	17	14	14	0	0	55	28	23
2019	Federal regulators	21	34	19	18	0	7	0	60	19	16
2019	Compliance, inspection and enforcement	23	34	5	14	9	15	0	67	27	13
2019	Communications or public affairs	29	45	5	15	3	2	0	76	19	54
2019	Access to information and privacy	17	56	9	9	0	9	0	81	9	11
2019	Science and technology	10	40	26	21	4	0	0	50	25	47
2019	Legal services	14	25	35	17	9	0	0	40	26	23
2019	Administration and operations	18	37	24	6	6	7	1	61	13	223
2019	Human resources	18	39	20	9	4	8	2	63	15	165
2019	Financial management	14	46	16	14	5	5	0	63	20	90
2019	Procurement	7	29	23	7	7	28	0	49	19	13
2019	Information management	16	48	16	11	5	0	3	66	17	38
2019	Information technology	17	43	21	0	7	9	2	68	8	46
2019	Internal audit	25	49	15	11	0	0	0	74	11	12
2019	Policy	17	45	14	16	5	4	0	64	21	220
2019	Project management	14	42	21	14	6	3	0	58	21	111
2019	Other services to the public	11	43	28	11	2	5	0	57	14	45
2019	None of the above	15	48	20	9	5	4	0	65	15	129
2018	Client contact centre	18	37	30	10	6	0	0	55	16	29
2018	Federal regulators	24	50	7	15	4	0	0	74	19	15
2018	Communications or public affairs	18	44	20	14	1	0	3	64	15	75
2018	Access to information and privacy	24	26	33	0	17	0	0	50	17	12
2018	Science and technology	7	45	20	10	10	7	0	56	22	30
2018	Legal services	18	27	12	25	12	5	0	48	39	29
2018	Administration and operations	23	30	26	9	7	6	0	56	17	222
2018	Human resources	13	47	23	10	3	4	0	63	14	139
2018	Financial management	19	32	20	13	8	5	2	55	23	93
2018	Procurement	25	17	33	8	8	8	0	45	18	12
2018	Information management	11	40	26	17	3	3	0	53	21	34
2018	Information technology	13	39	20	19	3	6	0	55	24	51
2018	Internal audit	24	59	17	0	0	0	0	83	0	12
2018	Evaluation	16	32	12	17	16	6	0	52	36	17
2018	Data sciences	22	59	19	0	0	0	0	81	0	15
2018	Policy	16	41	20	13	6	4	0	59	20	251
2018	Project management	10	48	23	11	6	3	0	59	17	121
2018	Other services to the public	10	32	31	17	10	0	0	42	26	57
2018	None of the above	14	38	22	13	7	5	1	55	21	136

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	29	37	22	4	8	0	0	66	12	24
2019	Federal regulators	73	14	13	0	0	0	0	87	0	16
2019	Compliance, inspection and enforcement	42	44	0	5	9	0	0	86	14	13
2019	Communications or public affairs	47	30	14	7	2	0	0	77	9	56
2019	Access to information and privacy	47	36	0	17	0	0	0	83	17	11
2019	Science and technology	42	36	8	9	6	0	0	77	15	47
2019	Legal services	43	40	4	9	4	0	0	82	13	22
2019	Administration and operations	45	29	12	10	4	0	0	75	14	220
2019	Human resources	51	26	9	9	6	1	0	77	15	161
2019	Financial management	35	34	16	8	6	0	1	70	14	91
2019	Procurement	35	34	23	7	0	0	0	70	7	13
2019	Information management	66	19	9	3	2	0	0	86	6	38
2019	Information technology	58	33	5	2	2	0	0	91	5	46
2019	Internal audit	61	9	21	9	0	0	0	70	9	11
2019	Policy	43	29	10	9	8	0	0	73	17	223
2019	Project management	47	33	7	9	3	1	0	81	12	110
2019	Other services to the public	49	31	11	7	2	0	0	80	9	45
2019	None of the above	43	31	11	6	8	0	0	74	15	128
2018	Client contact centre	34	34	23	9	0	0	0	68	9	29
2018	Federal regulators	47	40	0	0	12	0	0	88	12	15
2018	Communications or public affairs	41	36	7	11	6	0	0	77	16	74
2018	Access to information and privacy	51	31	9	9	0	0	0	83	9	12
2018	Science and technology	54	23	14	7	3	0	0	76	10	30
2018	Legal services	30	42	9	13	6	0	0	72	19	29
2018	Administration and operations	46	31	9	7	6	0	0	78	13	222
2018	Human resources	48	36	5	8	3	0	1	84	11	139
2018	Financial management	36	38	12	5	8	0	2	74	13	94
2018	Procurement	17	58	8	8	8	0	0	75	17	12
2018	Information management	44	34	9	10	3	0	0	78	13	34
2018	Information technology	44	35	10	3	7	0	2	80	10	52
2018	Internal audit	58	42	0	0	0	0	0	100	0	12
2018	Evaluation	23	48	11	12	6	0	0	71	17	16
2018	Data sciences	68	26	6	0	0	0	0	94	0	15
2018	Policy	40	27	11	11	10	0	0	68	21	251
2018	Project management	44	32	8	11	4	0	1	77	15	120
2018	Other services to the public	43	31	5	13	8	0	0	74	21	57
2018	None of the above	41	36	7	9	6	1	0	78	15	136

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	47	28	4	13	4	0	4	78	18	24
2019	Federal regulators	40	38	14	9	0	0	0	77	9	16
2019	Compliance, inspection and enforcement	26	52	5	9	0	0	8	85	10	13
2019	Communications or public affairs	26	45	22	4	4	0	0	70	7	56
2019	Access to information and privacy	30	35	18	0	17	0	0	65	17	11
2019	Science and technology	26	47	12	10	5	0	0	73	15	47
2019	Legal services	33	33	13	17	4	0	0	66	21	23
2019	Administration and operations	43	28	17	7	4	0	0	71	12	223
2019	Human resources	33	29	21	12	4	1	0	63	16	165
2019	Financial management	34	30	20	9	7	0	0	65	16	89
2019	Procurement	14	40	26	7	14	0	0	53	21	13
2019	Information management	49	25	13	5	2	2	3	78	8	38
2019	Information technology	34	35	16	7	7	0	0	70	14	44
2019	Internal audit	26	41	16	16	0	0	0	67	16	12
2019	Policy	31	34	17	9	9	0	0	65	18	223
2019	Project management	26	36	23	11	5	0	0	61	16	108
2019	Other services to the public	41	45	6	2	5	0	0	87	7	45
2019	None of the above	33	26	14	14	12	1	1	60	26	127
2018	Client contact centre	52	18	19	3	5	0	3	73	8	29
2018	Federal regulators	39	24	30	7	0	0	0	63	7	15
2018	Communications or public affairs	24	39	17	11	8	0	1	64	19	75
2018	Access to information and privacy	9	41	24	17	9	0	0	50	26	12
2018	Science and technology	27	45	21	3	3	0	0	73	7	30
2018	Legal services	40	37	6	6	10	0	0	78	16	29
2018	Administration and operations	42	23	21	8	5	0	1	66	13	223
2018	Human resources	31	32	18	9	9	0	1	64	18	140
2018	Financial management	31	31	22	8	7	0	2	63	15	94
2018	Procurement	17	33	17	25	0	0	8	55	27	12
2018	Information management	55	30	3	3	9	0	0	85	12	33
2018	Information technology	42	33	14	3	6	0	2	76	10	52
2018	Internal audit	8	34	33	17	8	0	0	42	25	12
2018	Evaluation	34	39	21	0	0	0	5	77	0	17
2018	Data sciences	68	26	6	0	0	0	0	94	0	15
2018	Policy	29	28	21	11	10	1	0	58	21	252
2018	Project management	30	35	21	4	10	0	0	65	14	121
2018	Other services to the public	24	45	14	8	9	0	0	69	17	57
2018	None of the above	29	28	18	15	10	0	0	56	25	136

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	42	27	18	9	4	0	0	69	13	24
2019	Federal regulators	68	25	7	0	0	0	0	93	0	16
2019	Compliance, inspection and enforcement	75	0	0	0	0	25	0	100	0	13
2019	Communications or public affairs	65	20	11	0	0	0	4	88	0	55
2019	Access to information and privacy	74	17	9	0	0	0	0	91	0	11
2019	Science and technology	48	31	8	4	8	0	0	80	12	47
2019	Legal services	62	21	4	4	0	4	4	91	5	23
2019	Administration and operations	46	23	12	9	4	3	3	73	14	224
2019	Human resources	60	22	8	6	2	2	0	84	8	164
2019	Financial management	45	19	14	10	5	5	4	69	16	91
2019	Procurement	49	30	7	7	7	0	0	79	14	13
2019	Information management	59	15	5	6	6	7	2	82	13	38
2019	Information technology	67	24	0	0	0	7	2	100	0	46
2019	Internal audit	49	8	15	27	0	0	0	57	27	12
2019	Policy	51	22	10	7	6	1	3	76	13	222
2019	Project management	63	22	5	4	2	4	1	90	6	110
2019	Other services to the public	62	23	9	0	2	1	2	88	2	44
2019	None of the above	56	22	2	6	5	5	4	85	12	129

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Client contact centre	29	32	39	24
2019	Federal regulators	48	24	28	16
2019	Compliance, inspection and enforcement	40	46	14	13
2019	Communications or public affairs	35	26	39	55
2019	Access to information and privacy	44	26	30	11
2019	Science and technology	25	27	49	47
2019	Legal services	29	36	35	23
2019	Administration and operations	36	24	40	222
2019	Human resources	40	23	38	165
2019	Financial management	43	30	26	90
2019	Procurement	30	33	37	13
2019	Information management	43	38	18	38
2019	Information technology	29	30	41	46
2019	Internal audit	8	23	69	12
2019	Policy	49	15	37	223
2019	Project management	34	23	42	111
2019	Other services to the public	30	21	49	45
2019	None of the above	31	29	40	130
2018	Client contact centre	30	42	28	29
2018	Federal regulators	46	28	26	15
2018	Communications or public affairs	37	28	36	75
2018	Access to information and privacy	40	17	43	12
2018	Science and technology	31	33	36	30
2018	Legal services	36	42	22	29
2018	Administration and operations	46	23	32	223
2018	Human resources	41	27	32	138
2018	Financial management	49	23	28	94
2018	Procurement	50	33	17	12
2018	Information management	36	38	26	34
2018	Information technology	37	32	31	52
2018	Internal audit	25	49	25	12
2018	Evaluation	44	34	22	17
2018	Data sciences	67	27	6	15
2018	Policy	48	16	36	252
2018	Project management	38	25	37	121
2018	Other services to the public	27	35	38	58
2018	None of the above	38	25	37	137

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Communications or public affairs	11	16	59	11	4	0	19
2019	Science and technology	18	13	44	25	0	0	11
2019	Administration and operations	6	28	41	2	12	11	83
2019	Human resources	5	35	41	0	12	8	64
2019	Financial management	13	19	45	5	4	13	40
2019	Information management	11	13	36	0	22	17	17
2019	Information technology	32	16	53	0	0	0	13
2019	Policy	4	21	54	6	11	5	109
2019	Project management	5	35	38	7	7	8	38
2019	Other services to the public	0	30	31	8	31	0	13
2019	None of the above	2	12	49	12	12	12	41
2018	Communications or public affairs	11	26	40	11	4	8	27
2018	Legal services	15	25	34	0	0	26	11
2018	Administration and operations	11	29	33	3	11	13	102
2018	Human resources	4	34	36	7	10	9	59
2018	Financial management	20	40	31	0	3	6	46
2018	Information management	12	23	43	8	14	0	13
2018	Information technology	21	16	40	7	8	8	19
2018	Data sciences	0	31	48	10	0	11	10
2018	Policy	3	31	42	5	11	8	121
2018	Project management	11	14	47	10	8	11	44
2018	Other services to the public	0	44	24	0	6	26	16
2018	None of the above	11	24	55	0	8	2	52

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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	24	47	13	13	4	0	70	17	24
2019	Federal regulators	42	47	5	0	7	0	88	7	16
2019	Compliance, inspection and enforcement	35	32	15	0	9	9	73	10	12
2019	Communications or public affairs	30	46	17	6	2	0	76	8	55
2019	Access to information and privacy	56	44	0	0	0	0	100	0	11
2019	Science and technology	32	46	14	8	0	0	78	8	47
2019	Legal services	28	42	17	8	4	0	70	13	23
2019	Administration and operations	39	41	10	7	3	1	81	10	223
2019	Human resources	41	39	13	5	2	1	80	6	164
2019	Financial management	36	39	18	6	2	0	74	8	90
2019	Procurement	23	42	21	7	7	0	66	14	13
2019	Information management	60	27	7	3	3	0	87	5	37
2019	Information technology	32	39	25	2	2	0	70	4	46
2019	Internal audit	32	41	27	0	0	0	73	0	12
2019	Policy	41	38	8	8	5	0	79	13	222
2019	Project management	46	35	7	4	8	1	82	12	108
2019	Other services to the public	44	41	12	2	2	0	84	4	45
2019	None of the above	44	40	9	6	2	0	84	7	126
2018	Client contact centre	37	47	16	0	0	0	84	0	29
2018	Federal regulators	45	28	11	8	8	0	73	16	15
2018	Communications or public affairs	46	37	8	7	3	0	83	10	75
2018	Access to information and privacy	33	42	17	8	0	0	74	8	12
2018	Science and technology	33	47	17	3	0	0	80	3	30
2018	Legal services	37	43	11	6	3	0	79	9	29
2018	Administration and operations	46	35	11	6	1	0	82	7	221
2018	Human resources	39	46	10	5	0	0	85	5	137
2018	Financial management	46	30	15	4	4	0	77	8	92
2018	Procurement	42	58	0	0	0	0	100	0	12
2018	Information management	34	58	6	2	0	0	93	2	34
2018	Information technology	38	36	16	8	3	0	73	11	52
2018	Internal audit	32	59	9	0	0	0	91	0	12
2018	Evaluation	27	52	0	16	5	0	79	21	17
2018	Data sciences	34	47	13	6	0	0	81	6	15
2018	Policy	42	41	8	6	4	0	82	10	251
2018	Project management	47	43	5	3	3	0	90	6	121
2018	Other services to the public	42	40	4	10	2	2	84	12	57
2018	None of the above	49	35	6	8	2	0	84	10	137

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	25	19	26	18	12	0	0	44	30	24
2019	Federal regulators	21	47	6	27	0	0	0	67	27	16
2019	Compliance, inspection and enforcement	38	26	17	11	9	0	0	64	19	13
2019	Communications or public affairs	14	47	19	17	4	0	0	61	20	55
2019	Access to information and privacy	17	65	9	0	9	0	0	83	9	11
2019	Science and technology	13	31	28	23	4	0	0	45	27	47
2019	Legal services	19	37	23	21	0	0	0	56	21	23
2019	Administration and operations	28	41	18	9	3	1	0	70	12	224
2019	Human resources	22	35	21	13	5	3	1	59	18	164
2019	Financial management	18	44	22	9	4	2	0	63	14	90
2019	Procurement	33	7	21	26	7	0	7	43	35	13
2019	Information management	27	47	13	8	5	0	0	74	13	38
2019	Information technology	19	37	27	17	0	0	0	56	17	46
2019	Internal audit	8	75	16	0	0	0	0	84	0	12
2019	Policy	14	41	13	20	12	0	0	55	31	222
2019	Project management	19	36	17	21	6	1	0	56	27	111
2019	Other services to the public	21	41	22	14	0	2	0	63	14	45
2019	None of the above	16	41	16	17	10	0	0	57	27	130
2018	Client contact centre	19	46	26	5	3	0	0	66	8	29
2018	Federal regulators	26	46	24	0	4	0	0	71	4	15
2018	Communications or public affairs	20	45	21	12	1	0	0	65	14	75
2018	Access to information and privacy	41	33	9	17	0	0	0	74	17	12
2018	Science and technology	14	40	29	7	10	0	0	54	17	30
2018	Legal services	30	34	8	13	9	5	0	68	23	29
2018	Administration and operations	28	37	19	10	6	0	0	65	16	222
2018	Human resources	19	44	19	13	4	1	0	64	17	139
2018	Financial management	19	33	20	18	11	0	0	51	29	94
2018	Procurement	50	25	17	8	0	0	0	75	8	12
2018	Information management	16	39	26	11	9	0	0	55	20	34
2018	Information technology	21	49	15	8	7	0	0	70	15	51
2018	Internal audit	41	34	17	8	0	0	0	75	8	12
2018	Evaluation	5	78	0	11	5	0	0	84	16	17
2018	Data sciences	14	48	13	19	0	6	0	66	20	15
2018	Policy	12	43	16	18	9	1	0	56	28	250
2018	Project management	14	52	16	15	3	0	0	66	18	121
2018	Other services to the public	15	36	21	22	6	0	0	50	28	57
2018	None of the above	14	46	17	18	4	0	0	61	22	136

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	8	20	42	26	4	0	0	30	27	24
2019	Federal regulators	5	12	46	31	6	0	0	37	16	16
2019	Compliance, inspection and enforcement	17	19	19	21	24	0	0	44	36	13
2019	Communications or public affairs	13	26	38	16	4	2	2	21	40	56
2019	Access to information and privacy	17	44	9	12	18	0	0	30	62	11
2019	Science and technology	4	25	36	25	9	0	0	35	29	47
2019	Legal services	17	31	37	8	6	0	0	14	49	23
2019	Administration and operations	13	27	35	18	6	1	1	25	40	223
2019	Human resources	11	38	27	13	9	2	0	23	50	162
2019	Financial management	19	36	24	16	5	0	0	21	55	91
2019	Procurement	21	16	54	9	0	0	0	9	37	13
2019	Information management	7	17	37	24	10	2	2	35	26	38
2019	Information technology	24	29	31	11	2	0	2	14	54	46
2019	Internal audit	0	27	73	0	0	0	0	0	27	11
2019	Policy	18	33	33	14	2	0	0	16	51	223
2019	Project management	16	23	32	24	4	0	2	28	39	109
2019	Other services to the public	10	18	32	29	11	0	0	41	27	43
2019	None of the above	13	29	29	21	7	0	2	28	43	130
2018	Client contact centre	13	24	32	13	15	0	4	29	38	29
2018	Federal regulators	4	8	58	26	4	0	0	30	12	15
2018	Communications or public affairs	16	37	31	16	0	1	0	16	53	72
2018	Access to information and privacy	0	24	67	9	0	0	0	9	24	12
2018	Science and technology	7	20	26	38	9	0	0	47	27	30
2018	Legal services	23	15	45	9	8	0	0	18	37	29
2018	Administration and operations	15	23	32	18	10	1	0	29	39	223
2018	Human resources	18	35	30	13	4	0	0	17	53	140
2018	Financial management	21	36	21	15	5	0	2	21	58	93
2018	Procurement	8	25	42	25	0	0	0	25	33	12
2018	Information management	23	29	33	16	0	0	0	16	51	33
2018	Information technology	20	28	35	15	3	0	0	17	48	52
2018	Internal audit	25	42	17	9	7	0	0	16	67	12
2018	Evaluation	22	27	29	5	17	0	0	23	49	17
2018	Data sciences	19	27	20	14	13	0	6	29	50	15
2018	Policy	16	30	32	16	5	0	0	21	47	249
2018	Project management	10	30	38	12	8	0	2	20	41	120
2018	Other services to the public	16	23	38	18	3	2	0	21	40	58
2018	None of the above	17	35	32	11	3	0	3	15	53	136

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	24	17	29	26	4	0	0	30	41	24
2019	Federal regulators	14	11	31	26	18	0	0	44	25	16
2019	Compliance, inspection and enforcement	26	22	16	24	12	0	0	36	48	13
2019	Communications or public affairs	19	36	27	12	3	4	0	15	57	55
2019	Access to information and privacy	9	36	18	17	21	0	0	38	44	11
2019	Science and technology	6	17	31	25	13	5	2	42	25	47
2019	Legal services	17	34	31	8	9	0	0	18	51	23
2019	Administration and operations	14	25	29	17	12	1	2	30	40	224
2019	Human resources	21	31	28	13	5	2	1	19	53	165
2019	Financial management	24	32	24	10	7	3	0	17	58	90
2019	Procurement	23	28	33	16	0	0	0	16	51	13
2019	Information management	8	16	20	33	13	9	2	51	27	38
2019	Information technology	17	26	19	22	9	5	2	33	46	46
2019	Internal audit	24	25	40	11	0	0	0	11	49	12
2019	Policy	19	29	28	18	4	0	2	23	49	223
2019	Project management	16	24	29	24	5	0	2	30	41	108
2019	Other services to the public	7	23	34	18	11	2	5	31	32	44
2019	None of the above	17	21	28	23	9	1	1	33	38	129
2018	Client contact centre	3	42	25	5	16	5	4	23	50	29
2018	Federal regulators	7	17	43	19	13	0	0	32	24	15
2018	Communications or public affairs	18	25	34	16	3	4	0	20	45	73
2018	Access to information and privacy	17	31	43	9	0	0	0	9	49	12
2018	Science and technology	14	23	29	27	7	0	0	34	36	30
2018	Legal services	25	22	18	21	15	0	0	35	47	29
2018	Administration and operations	16	25	29	14	11	4	1	27	43	222
2018	Human resources	21	35	21	12	9	3	1	21	58	140
2018	Financial management	34	34	14	11	3	3	1	14	71	93
2018	Procurement	17	25	33	25	0	0	0	25	42	12
2018	Information management	24	39	15	17	4	0	0	22	63	33
2018	Information technology	24	19	31	20	5	2	0	25	44	52
2018	Internal audit	17	42	25	16	0	0	0	16	59	12
2018	Evaluation	32	23	27	12	5	0	0	17	56	17
2018	Data sciences	19	6	27	21	13	0	13	40	30	15
2018	Policy	17	29	33	15	5	2	0	20	47	249
2018	Project management	15	28	36	10	11	0	1	21	43	121
2018	Other services to the public	10	24	27	21	12	6	0	35	36	57
2018	None of the above	20	23	27	21	4	1	3	26	45	133

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	30	4	34	22	6	0	4	29	36	23
2019	Federal regulators	15	19	33	12	21	0	0	33	34	16
2019	Compliance, inspection and enforcement	36	19	12	33	0	0	0	33	55	13
2019	Communications or public affairs	35	32	21	7	2	2	2	9	69	56
2019	Access to information and privacy	0	44	27	0	29	0	0	29	44	11
2019	Science and technology	19	24	38	11	7	0	2	18	43	47
2019	Legal services	34	26	35	6	0	0	0	6	60	23
2019	Administration and operations	20	26	29	13	7	2	3	21	49	222
2019	Human resources	15	33	28	14	8	1	1	23	48	165
2019	Financial management	22	25	24	18	6	3	1	25	49	90
2019	Procurement	23	42	21	14	0	0	0	14	66	13
2019	Information management	9	27	18	20	19	2	5	42	39	38
2019	Information technology	18	27	26	12	6	7	4	21	50	46
2019	Internal audit	36	16	40	8	0	0	0	8	52	12
2019	Policy	31	29	28	8	3	0	1	11	61	222
2019	Project management	27	34	23	12	2	0	3	14	62	110
2019	Other services to the public	24	25	29	14	5	1	2	19	51	44
2019	None of the above	27	29	26	9	3	1	4	13	59	129
2018	Client contact centre	17	28	35	11	5	5	0	16	47	29
2018	Federal regulators	7	26	37	23	7	0	0	30	33	15
2018	Communications or public affairs	27	36	27	6	0	1	1	7	65	74
2018	Access to information and privacy	17	32	26	17	9	0	0	26	49	12
2018	Science and technology	20	31	33	12	3	0	0	16	51	30
2018	Legal services	41	6	39	3	6	5	0	9	50	29
2018	Administration and operations	23	22	32	15	6	2	0	21	46	223
2018	Human resources	20	34	28	9	7	0	2	16	55	140
2018	Financial management	28	27	28	12	3	3	0	15	56	93
2018	Procurement	33	25	25	17	0	0	0	17	58	12
2018	Information management	16	43	31	6	4	0	0	10	59	33
2018	Information technology	23	31	15	16	11	2	2	28	56	51
2018	Internal audit	17	42	34	0	7	0	0	7	59	12
2018	Evaluation	27	16	40	6	11	0	0	17	43	17
2018	Data sciences	26	13	14	20	21	0	6	44	41	15
2018	Policy	26	31	32	8	2	1	0	10	58	251
2018	Project management	24	29	30	11	5	0	1	16	53	121
2018	Other services to the public	23	29	28	9	7	3	0	17	54	57
2018	None of the above	28	36	16	12	4	1	3	17	67	137

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	13	0	34	49	4	0	0	53	13	23
2019	Federal regulators	0	9	66	13	12	0	0	25	9	16
2019	Compliance, inspection and enforcement	28	0	12	33	19	0	8	56	30	13
2019	Communications or public affairs	18	31	37	11	3	0	0	14	49	56
2019	Access to information and privacy	0	35	44	0	21	0	0	21	35	11
2019	Science and technology	4	13	46	24	14	0	0	38	17	47
2019	Legal services	13	18	50	4	14	0	0	19	31	22
2019	Administration and operations	13	24	28	19	12	1	3	33	38	223
2019	Human resources	10	21	36	21	12	1	1	33	31	164
2019	Financial management	19	23	29	15	13	1	0	29	42	91
2019	Procurement	44	14	23	19	0	0	0	19	58	13
2019	Information management	5	8	27	36	14	2	8	55	15	38
2019	Information technology	11	14	25	35	13	0	2	49	26	46
2019	Internal audit	0	24	41	23	11	0	0	34	24	12
2019	Policy	23	24	27	19	6	0	1	25	47	221
2019	Project management	13	20	30	28	5	0	4	35	34	108
2019	Other services to the public	7	21	25	31	12	4	0	44	29	43
2019	None of the above	12	23	37	18	7	1	2	26	36	130
2018	Client contact centre	7	19	22	17	24	0	10	46	29	29
2018	Federal regulators	7	19	13	54	7	0	0	61	26	15
2018	Communications or public affairs	20	37	27	11	3	1	0	14	59	74
2018	Access to information and privacy	17	24	42	9	9	0	0	17	41	12
2018	Science and technology	10	24	43	9	14	0	0	23	34	30
2018	Legal services	23	6	33	21	11	0	5	34	31	29
2018	Administration and operations	14	23	32	19	9	1	1	29	38	220
2018	Human resources	11	19	38	23	9	0	2	32	30	140
2018	Financial management	21	29	26	16	6	2	0	22	52	93
2018	Procurement	17	41	34	8	0	0	0	8	58	12
2018	Information management	3	26	25	39	7	0	0	46	29	33
2018	Information technology	17	18	35	18	9	0	4	28	36	50
2018	Internal audit	17	34	17	25	7	0	0	33	51	12
2018	Evaluation	12	18	32	25	12	0	0	37	30	16
2018	Data sciences	0	13	40	21	19	0	6	44	14	15
2018	Policy	21	24	31	19	5	1	0	24	45	249
2018	Project management	18	16	31	24	10	0	1	34	34	120
2018	Other services to the public	8	18	33	26	10	5	0	37	28	58
2018	None of the above	13	31	24	22	7	0	3	30	46	136

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	17	31	16	33	4	0	0	37	48	24
2019	Federal regulators	14	25	25	30	6	0	0	36	39	16
2019	Compliance, inspection and enforcement	38	17	5	11	29	0	0	39	55	13
2019	Communications or public affairs	31	30	19	10	8	0	2	18	62	56
2019	Access to information and privacy	26	9	36	9	21	0	0	30	35	11
2019	Science and technology	13	29	23	18	8	2	7	28	46	47
2019	Legal services	34	26	13	14	14	0	0	28	60	23
2019	Administration and operations	18	20	28	18	12	1	4	31	39	223
2019	Human resources	23	27	22	16	9	2	1	26	52	164
2019	Financial management	18	22	24	24	10	2	0	35	41	91
2019	Procurement	63	21	9	7	0	0	0	7	84	13
2019	Information management	22	8	21	26	17	6	0	46	32	37
2019	Information technology	30	32	10	17	7	2	2	25	64	46
2019	Internal audit	8	41	32	19	0	0	0	19	49	12
2019	Policy	20	24	28	18	6	1	2	25	46	223
2019	Project management	25	23	26	15	6	2	5	22	51	110
2019	Other services to the public	9	23	28	20	12	2	5	34	35	44
2019	None of the above	24	22	24	15	11	3	2	27	49	129
2018	Client contact centre	13	24	18	20	18	5	3	41	40	29
2018	Federal regulators	14	47	7	21	7	0	4	29	64	15
2018	Communications or public affairs	23	18	33	18	6	1	0	25	42	73
2018	Access to information and privacy	26	40	17	9	9	0	0	17	66	12
2018	Science and technology	10	10	47	12	14	3	3	28	22	30
2018	Legal services	31	13	27	18	11	0	0	29	44	29
2018	Administration and operations	21	19	29	18	10	2	2	29	41	223
2018	Human resources	26	27	20	19	7	1	1	26	54	139
2018	Financial management	23	30	25	7	10	2	2	18	56	92
2018	Procurement	42	50	0	8	0	0	0	8	92	12
2018	Information management	27	14	40	8	7	2	3	16	43	33
2018	Information technology	38	15	20	17	8	0	2	26	53	52
2018	Internal audit	25	34	17	17	7	0	0	24	59	12
2018	Evaluation	5	33	28	11	11	0	12	25	44	17
2018	Data sciences	13	33	6	28	13	0	6	44	49	15
2018	Policy	25	25	26	16	6	1	2	23	51	250
2018	Project management	19	29	30	12	6	0	4	19	50	121
2018	Other services to the public	26	21	29	18	3	2	2	22	48	58
2018	None of the above	29	21	22	16	6	1	4	24	53	136

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	17	25	21	30	0	4	4	33	45	24
2019	Federal regulators	6	25	29	28	12	0	0	40	31	16
2019	Compliance, inspection and enforcement	26	45	0	18	12	0	0	29	71	13
2019	Communications or public affairs	19	19	31	19	8	0	4	28	40	54
2019	Access to information and privacy	17	36	9	9	29	0	0	38	53	11
2019	Science and technology	22	15	31	18	11	2	0	30	38	47
2019	Legal services	13	34	13	37	4	0	0	41	47	23
2019	Administration and operations	12	22	32	17	11	2	4	29	36	222
2019	Human resources	21	22	32	11	8	3	3	21	45	164
2019	Financial management	28	21	22	18	7	3	0	27	51	90
2019	Procurement	37	30	21	0	12	0	0	12	67	13
2019	Information management	7	23	8	33	21	5	2	58	33	38
2019	Information technology	6	14	32	25	13	5	4	42	23	45
2019	Internal audit	0	33	26	41	0	0	0	41	33	12
2019	Policy	18	21	30	23	5	2	3	29	40	223
2019	Project management	17	19	30	21	8	3	3	30	38	109
2019	Other services to the public	7	13	26	26	13	7	8	46	24	45
2019	None of the above	17	20	30	19	10	2	2	30	39	130
2018	Client contact centre	9	31	25	6	11	15	3	20	49	29
2018	Federal regulators	12	20	40	23	0	0	4	24	34	15
2018	Communications or public affairs	10	24	39	17	8	1	1	26	35	72
2018	Access to information and privacy	7	50	17	9	17	0	0	26	57	12
2018	Science and technology	7	31	39	10	14	0	0	24	37	30
2018	Legal services	27	18	28	18	3	0	5	22	48	29
2018	Administration and operations	21	23	23	20	9	2	1	31	45	220
2018	Human resources	23	29	32	10	4	2	1	15	53	139
2018	Financial management	23	37	21	12	4	1	2	16	62	92
2018	Procurement	37	18	36	9	0	0	0	9	55	11
2018	Information management	21	26	27	16	6	2	3	23	50	33
2018	Information technology	10	11	34	25	14	2	4	41	23	52
2018	Internal audit	17	51	25	0	7	0	0	7	68	12
2018	Evaluation	34	33	28	0	5	0	0	5	67	17
2018	Data sciences	13	20	20	19	21	0	6	43	36	15
2018	Policy	16	20	30	22	7	4	1	30	39	249
2018	Project management	23	22	26	16	8	1	3	25	47	118
2018	Other services to the public	18	14	34	21	8	5	0	30	34	58
2018	None of the above	18	22	27	23	7	0	4	30	42	135

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	17	32	30	13	4	0	4	18	51	24
2019	Federal regulators	31	14	16	20	19	0	0	39	45	16
2019	Compliance, inspection and enforcement	31	8	31	30	0	0	0	30	40	13
2019	Communications or public affairs	24	16	40	10	8	0	2	19	41	56
2019	Access to information and privacy	17	18	36	0	29	0	0	29	35	11
2019	Science and technology	27	31	20	15	3	4	0	19	60	47
2019	Legal services	26	30	21	14	9	0	0	24	55	23
2019	Administration and operations	17	25	31	11	10	3	3	22	45	223
2019	Human resources	13	30	28	17	8	2	1	26	45	164
2019	Financial management	18	28	29	14	7	5	0	22	48	91
2019	Procurement	30	29	28	7	0	7	0	7	63	13
2019	Information management	15	9	33	25	11	5	2	38	26	38
2019	Information technology	21	20	32	16	2	5	5	20	44	46
2019	Internal audit	16	16	59	8	0	0	0	8	33	12
2019	Policy	32	27	28	12	1	0	1	13	59	223
2019	Project management	32	26	27	9	3	0	3	13	60	110
2019	Other services to the public	14	28	30	16	7	1	4	24	44	44
2019	None of the above	24	27	30	9	7	1	2	16	53	130
2018	Client contact centre	10	26	36	11	7	5	5	20	40	29
2018	Federal regulators	33	18	18	21	7	0	4	29	52	15
2018	Communications or public affairs	23	22	31	13	6	3	3	19	47	73
2018	Access to information and privacy	8	49	9	26	9	0	0	34	57	12
2018	Science and technology	24	31	27	14	0	0	3	15	57	30
2018	Legal services	34	9	26	19	7	0	6	27	46	28
2018	Administration and operations	16	28	26	19	8	2	1	27	46	223
2018	Human resources	16	37	29	10	7	0	1	18	53	139
2018	Financial management	22	26	31	13	4	2	1	18	49	93
2018	Procurement	17	50	25	8	0	0	0	8	67	12
2018	Information management	16	33	36	8	4	2	0	13	51	33
2018	Information technology	21	16	34	16	9	2	2	26	39	52
2018	Internal audit	8	42	17	25	7	0	0	33	51	12
2018	Evaluation	16	27	40	0	11	0	5	12	46	17
2018	Data sciences	19	13	20	21	21	0	6	44	34	15
2018	Policy	26	31	26	13	3	1	1	16	58	250
2018	Project management	24	29	29	15	4	0	1	19	53	120
2018	Other services to the public	22	23	37	10	5	3	0	15	47	58
2018	None of the above	26	28	25	11	5	3	3	16	57	136

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	17	33	27	24	0	0	0	24	49	24
2019	Federal regulators	21	25	41	6	7	0	0	13	46	16
2019	Compliance, inspection and enforcement	30	7	22	24	17	0	0	41	37	13
2019	Communications or public affairs	26	25	29	9	10	0	0	19	51	55
2019	Access to information and privacy	17	9	27	26	21	0	0	47	26	11
2019	Science and technology	26	23	35	11	5	0	0	16	49	47
2019	Legal services	26	17	43	8	6	0	0	14	43	23
2019	Administration and operations	18	18	32	17	13	1	3	31	36	224
2019	Human resources	22	27	30	14	6	1	1	20	49	164
2019	Financial management	15	23	24	26	11	0	0	37	38	91
2019	Procurement	16	33	14	14	16	0	7	32	53	13
2019	Information management	16	18	25	23	14	0	3	38	36	38
2019	Information technology	7	16	25	33	17	0	2	51	24	46
2019	Internal audit	0	56	16	28	0	0	0	28	56	12
2019	Policy	18	27	29	17	7	1	1	25	46	223
2019	Project management	24	19	33	15	6	1	2	21	45	109
2019	Other services to the public	17	28	34	16	4	1	0	20	46	44
2019	None of the above	15	27	31	16	9	0	1	26	42	129

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	16	26	8	42	8	0	0	42	50	23
2019	Federal regulators	14	36	22	14	14	0	0	50	28	16
2019	Compliance, inspection and enforcement	10	29	22	8	23	7	0	42	33	13
2019	Communications or public affairs	7	19	13	38	23	0	0	26	61	54
2019	Access to information and privacy	17	56	9	9	9	0	0	74	17	11
2019	Science and technology	8	33	10	36	8	3	2	43	46	47
2019	Legal services	14	23	12	21	30	0	0	37	51	23
2019	Administration and operations	20	28	20	19	12	1	0	48	31	222
2019	Human resources	8	22	22	25	19	4	1	31	46	163
2019	Financial management	10	23	25	18	23	1	0	34	41	90
2019	Procurement	20	0	15	25	25	15	0	24	59	12
2019	Information management	23	34	23	17	3	0	0	58	19	37
2019	Information technology	15	23	27	31	4	0	0	38	35	46
2019	Internal audit	0	41	17	31	11	0	0	41	42	12
2019	Policy	4	20	19	34	21	2	0	25	56	223
2019	Project management	7	33	20	21	18	1	0	40	39	111
2019	Other services to the public	20	28	26	14	9	2	0	50	24	45
2019	None of the above	10	26	19	24	20	2	0	37	44	129

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	27	28	8	13	24	0	0	56	36	24
2019	Federal regulators	54	21	14	11	0	0	0	75	11	16
2019	Compliance, inspection and enforcement	35	27	9	22	0	7	0	67	24	13
2019	Communications or public affairs	53	31	7	6	2	2	0	85	8	56
2019	Access to information and privacy	53	38	0	0	9	0	0	91	9	11
2019	Science and technology	35	32	8	16	6	2	0	69	23	47
2019	Legal services	31	25	26	9	4	6	0	59	14	23
2019	Administration and operations	51	23	12	8	4	2	1	76	11	222
2019	Human resources	43	32	8	9	5	2	0	76	15	165
2019	Financial management	43	29	11	11	2	4	0	75	14	90
2019	Procurement	42	21	28	9	0	0	0	63	9	13
2019	Information management	52	28	6	7	8	0	0	79	15	38
2019	Information technology	56	30	5	7	2	0	0	86	10	45
2019	Internal audit	49	17	34	0	0	0	0	66	0	12
2019	Policy	44	27	7	12	10	1	0	71	21	221
2019	Project management	40	32	6	13	7	1	0	73	21	110
2019	Other services to the public	39	32	16	14	0	0	0	70	14	45
2019	None of the above	43	38	8	4	5	2	1	83	9	129
2018	Client contact centre	42	27	8	21	3	0	0	69	23	29
2018	Federal regulators	27	57	4	8	0	4	0	87	9	15
2018	Communications or public affairs	55	29	5	10	1	0	0	84	11	73
2018	Access to information and privacy	64	9	0	8	19	0	0	73	27	11
2018	Science and technology	41	24	7	12	14	2	0	66	27	30
2018	Legal services	32	35	12	10	6	5	0	70	17	29
2018	Administration and operations	46	31	7	8	6	0	0	78	15	221
2018	Human resources	49	31	8	6	3	3	0	83	9	140
2018	Financial management	31	42	10	10	6	1	0	74	16	91
2018	Procurement	33	25	0	25	8	8	0	64	36	12
2018	Information management	40	33	6	14	2	5	0	77	17	33
2018	Information technology	48	22	10	15	5	2	0	70	20	52
2018	Internal audit	32	25	25	0	17	0	0	58	17	12
2018	Evaluation	11	33	17	0	39	0	0	44	39	17
2018	Data sciences	47	20	6	19	6	0	0	68	26	15
2018	Policy	42	25	10	10	12	2	0	68	22	251
2018	Project management	36	37	9	9	8	0	0	73	18	120
2018	Other services to the public	34	21	8	24	12	0	0	55	36	57
2018	None of the above	36	29	14	11	9	1	0	66	20	135

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	35	37	4	9	14	0	72	24	24
2019	Federal regulators	48	34	6	7	5	0	82	12	16
2019	Compliance, inspection and enforcement	47	22	0	17	5	8	75	25	13
2019	Communications or public affairs	48	42	6	4	0	0	91	4	56
2019	Access to information and privacy	52	29	10	0	9	0	81	9	10
2019	Science and technology	42	34	8	14	2	0	76	16	47
2019	Legal services	29	48	19	4	0	0	77	4	23
2019	Administration and operations	55	27	9	5	3	0	82	8	223
2019	Human resources	47	38	3	9	1	1	87	10	162
2019	Financial management	48	34	9	8	1	0	82	9	88
2019	Procurement	29	71	0	0	0	0	100	0	13
2019	Information management	57	22	8	8	5	0	79	13	38
2019	Information technology	61	33	2	2	2	0	94	4	45
2019	Internal audit	66	27	8	0	0	0	92	0	11
2019	Policy	48	29	9	10	4	0	77	14	222
2019	Project management	54	31	7	4	3	0	86	7	110
2019	Other services to the public	47	30	14	9	0	0	77	9	45
2019	None of the above	47	37	8	2	5	0	85	7	130
2018	Client contact centre	35	44	9	3	4	5	84	7	29
2018	Federal regulators	22	42	16	20	0	0	63	20	14
2018	Communications or public affairs	48	34	4	10	4	0	82	14	73
2018	Access to information and privacy	45	45	0	9	0	0	91	9	11
2018	Science and technology	43	27	7	17	6	0	71	23	30
2018	Legal services	46	40	6	8	0	0	86	8	29
2018	Administration and operations	48	35	7	8	2	0	83	10	221
2018	Human resources	61	31	5	2	0	0	92	2	139
2018	Financial management	42	39	10	5	4	0	81	9	92
2018	Procurement	42	41	8	8	0	0	83	8	12
2018	Information management	23	61	3	7	7	0	84	13	33
2018	Information technology	46	42	2	7	1	2	90	8	52
2018	Internal audit	24	68	8	0	0	0	92	0	12
2018	Evaluation	16	27	5	29	22	0	44	51	17
2018	Data sciences	54	46	0	0	0	0	100	0	15
2018	Policy	49	26	11	7	6	1	76	14	251
2018	Project management	49	34	7	6	4	0	83	10	119
2018	Other services to the public	31	26	16	22	5	0	58	26	56
2018	None of the above	46	34	10	6	3	0	81	9	136

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	24	45	17	0	14	0	0	68	14	24
2019	Federal regulators	41	27	26	6	0	0	0	68	6	16
2019	Compliance, inspection and enforcement	35	31	19	0	0	15	0	78	0	13
2019	Communications or public affairs	56	30	13	2	0	0	0	86	2	56
2019	Access to information and privacy	35	56	0	0	9	0	0	91	9	11
2019	Science and technology	32	36	28	4	0	0	0	67	4	47
2019	Legal services	36	46	4	4	4	6	0	87	9	23
2019	Administration and operations	42	33	18	3	2	2	0	77	5	222
2019	Human resources	43	36	15	3	2	1	1	80	5	165
2019	Financial management	41	36	16	6	1	0	0	77	7	89
2019	Procurement	35	28	30	0	7	0	0	63	7	13
2019	Information management	55	24	11	2	8	0	0	79	11	38
2019	Information technology	50	36	14	0	0	0	0	86	0	46
2019	Internal audit	60	32	8	0	0	0	0	92	0	12
2019	Policy	50	29	10	8	3	0	0	79	11	222
2019	Project management	46	40	5	4	4	0	1	87	8	110
2019	Other services to the public	40	43	12	0	2	2	0	85	2	45
2019	None of the above	48	31	11	4	4	2	0	81	8	130
2018	Client contact centre	29	41	14	14	3	0	0	70	17	29
2018	Federal regulators	35	35	11	7	8	4	0	73	16	15
2018	Communications or public affairs	48	39	5	7	1	0	0	86	8	73
2018	Access to information and privacy	53	19	9	9	9	0	0	72	19	11
2018	Science and technology	38	40	12	7	3	0	0	77	10	30
2018	Legal services	31	44	12	7	3	3	0	78	10	28
2018	Administration and operations	40	40	14	1	3	2	1	81	5	222
2018	Human resources	43	42	11	2	3	0	0	85	4	138
2018	Financial management	34	40	14	8	2	0	1	75	10	93
2018	Procurement	33	25	25	17	0	0	0	59	17	12
2018	Information management	23	53	13	7	2	3	0	78	8	33
2018	Information technology	33	45	16	5	1	0	0	78	6	52
2018	Internal audit	24	67	8	0	0	0	0	92	0	12
2018	Evaluation	21	33	6	12	27	0	0	55	39	17
2018	Data sciences	54	46	0	0	0	0	0	100	0	15
2018	Policy	47	31	10	4	6	1	0	79	11	252
2018	Project management	38	47	6	6	3	1	0	85	8	120
2018	Other services to the public	29	39	10	13	7	3	0	70	21	57
2018	None of the above	42	36	11	9	3	0	0	78	11	136

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	32	20	22	13	13	0	0	52	26	24
2019	Federal regulators	34	40	25	0	0	0	0	75	0	16
2019	Compliance, inspection and enforcement	46	22	9	5	17	0	0	69	22	13
2019	Communications or public affairs	35	37	17	8	2	0	1	74	10	55
2019	Access to information and privacy	56	36	0	9	0	0	0	91	9	11
2019	Science and technology	26	53	10	6	2	2	0	81	8	46
2019	Legal services	24	34	33	9	0	0	0	58	9	23
2019	Administration and operations	40	31	16	9	1	3	0	73	10	224
2019	Human resources	29	46	13	5	3	2	1	78	9	162
2019	Financial management	27	49	14	7	1	1	0	78	9	91
2019	Procurement	35	28	16	7	0	14	0	73	8	13
2019	Information management	49	31	11	3	5	0	0	81	8	37
2019	Information technology	28	50	11	9	0	2	0	80	9	46
2019	Internal audit	52	41	7	0	0	0	0	93	0	12
2019	Policy	22	43	14	11	8	0	0	66	19	223
2019	Project management	30	37	15	8	6	4	0	69	15	110
2019	Other services to the public	36	24	25	12	2	0	0	60	15	45
2019	None of the above	23	46	14	7	6	4	0	72	14	130
2018	Client contact centre	44	34	18	3	0	0	0	78	3	29
2018	Federal regulators	35	54	7	4	0	0	0	89	4	15
2018	Communications or public affairs	31	42	15	10	1	0	0	74	11	73
2018	Access to information and privacy	67	9	0	16	9	0	0	76	24	12
2018	Science and technology	26	53	7	3	7	3	0	82	11	30
2018	Legal services	43	18	19	6	10	5	0	64	17	29
2018	Administration and operations	37	41	13	4	2	3	0	80	6	221
2018	Human resources	42	45	9	3	0	1	0	88	3	140
2018	Financial management	35	43	11	6	4	1	0	79	10	93
2018	Procurement	42	33	17	0	8	0	0	75	8	12
2018	Information management	25	44	15	10	3	3	0	71	14	33
2018	Information technology	37	49	13	0	0	2	0	87	0	52
2018	Internal audit	49	51	0	0	0	0	0	100	0	12
2018	Evaluation	27	32	13	17	11	0	0	59	28	17
2018	Data sciences	48	39	0	13	0	0	0	87	13	15
2018	Policy	33	42	10	6	6	2	0	77	13	247
2018	Project management	33	44	12	7	2	1	0	79	9	120
2018	Other services to the public	33	28	18	14	5	2	0	62	20	58
2018	None of the above	31	45	15	6	1	2	0	78	7	136

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	35	32	8	13	8	4	0	70	22	24
2019	Federal regulators	46	43	5	0	0	6	0	95	0	16
2019	Compliance, inspection and enforcement	52	9	22	9	0	8	0	66	10	13
2019	Communications or public affairs	43	34	8	9	2	4	0	80	12	55
2019	Access to information and privacy	56	44	0	0	0	0	0	100	0	11
2019	Science and technology	35	42	15	2	4	2	0	79	6	46
2019	Legal services	37	46	9	9	0	0	0	83	9	23
2019	Administration and operations	42	32	18	6	1	2	0	75	7	222
2019	Human resources	35	41	11	5	1	7	0	82	7	165
2019	Financial management	32	47	12	4	2	2	0	81	7	91
2019	Procurement	49	37	7	0	0	7	0	93	0	13
2019	Information management	44	36	14	2	2	0	2	81	5	38
2019	Information technology	34	40	20	0	4	2	0	75	4	45
2019	Internal audit	52	41	7	0	0	0	0	93	0	12
2019	Policy	27	42	12	7	7	4	0	72	15	223
2019	Project management	34	34	16	9	4	4	0	71	13	111
2019	Other services to the public	29	50	11	10	0	0	0	78	10	44
2019	None of the above	31	40	15	4	4	5	0	75	8	129
2018	Client contact centre	25	43	19	8	3	3	0	70	11	29
2018	Federal regulators	44	48	0	8	0	0	0	92	8	15
2018	Communications or public affairs	38	30	19	12	0	1	0	68	13	74
2018	Access to information and privacy	59	9	24	0	9	0	0	67	9	12
2018	Science and technology	16	53	21	7	3	0	0	69	10	30
2018	Legal services	40	30	9	12	0	9	0	77	13	29
2018	Administration and operations	39	35	12	7	2	5	0	78	9	221
2018	Human resources	42	44	7	3	2	1	1	88	5	139
2018	Financial management	36	41	10	6	2	5	0	81	9	93
2018	Procurement	58	17	17	0	0	0	8	82	0	12
2018	Information management	30	45	15	10	0	0	0	75	10	33
2018	Information technology	30	43	20	5	1	2	0	74	6	51
2018	Internal audit	49	51	0	0	0	0	0	100	0	12
2018	Evaluation	27	50	0	6	11	5	0	82	18	17
2018	Data sciences	54	14	26	6	0	0	0	68	6	15
2018	Policy	32	40	8	8	4	6	1	78	13	250
2018	Project management	32	50	9	7	1	1	0	83	8	120
2018	Other services to the public	38	28	19	7	5	4	0	68	12	57
2018	None of the above	29	43	16	3	3	5	1	77	6	135

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	27	38	20	0	15	0	66	15	24
2019	Federal regulators	54	33	7	6	0	0	87	6	16
2019	Compliance, inspection and enforcement	55	14	0	8	22	0	69	31	13
2019	Communications or public affairs	49	41	6	2	2	0	91	4	55
2019	Access to information and privacy	56	36	9	0	0	0	91	0	11
2019	Science and technology	37	38	14	9	0	2	77	9	47
2019	Legal services	40	26	26	4	4	0	66	8	23
2019	Administration and operations	49	33	10	5	2	0	82	7	223
2019	Human resources	42	44	6	4	3	1	87	7	164
2019	Financial management	32	49	12	3	2	1	82	5	91
2019	Procurement	49	28	23	0	0	0	77	0	13
2019	Information management	57	30	8	0	5	0	87	5	38
2019	Information technology	40	36	15	6	0	2	78	6	46
2019	Internal audit	52	48	0	0	0	0	100	0	12
2019	Policy	38	39	12	6	5	0	77	11	223
2019	Project management	41	39	10	5	5	0	80	10	111
2019	Other services to the public	50	34	14	0	2	0	84	2	45
2019	None of the above	40	41	9	5	4	1	81	9	129
2018	Client contact centre	41	42	14	3	0	0	83	3	29
2018	Federal regulators	41	41	14	4	0	0	82	4	15
2018	Communications or public affairs	43	38	11	4	4	0	81	8	74
2018	Access to information and privacy	50	26	0	16	8	0	76	24	12
2018	Science and technology	50	23	14	14	0	0	73	14	30
2018	Legal services	52	18	15	12	3	0	70	15	29
2018	Administration and operations	49	35	10	3	3	1	84	6	221
2018	Human resources	46	39	10	4	1	0	85	5	140
2018	Financial management	37	44	9	8	3	0	81	10	93
2018	Procurement	42	42	8	0	8	0	83	8	12
2018	Information management	31	50	14	3	2	0	81	5	33
2018	Information technology	37	50	5	3	1	4	90	5	52
2018	Internal audit	49	51	0	0	0	0	100	0	12
2018	Evaluation	21	39	6	23	11	0	60	34	17
2018	Data sciences	60	33	0	6	0	0	94	6	15
2018	Policy	42	35	10	7	5	1	78	12	251
2018	Project management	36	47	12	3	2	0	83	5	120
2018	Other services to the public	42	30	20	5	4	0	72	9	58
2018	None of the above	38	42	13	5	2	0	80	7	134

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	20	27	22	8	24	0	0	47	32	24
2019	Federal regulators	39	25	6	18	12	0	0	64	30	16
2019	Compliance, inspection and enforcement	26	22	8	19	17	7	0	52	39	13
2019	Communications or public affairs	27	34	14	17	2	2	4	66	20	56
2019	Access to information and privacy	35	44	12	0	9	0	0	80	9	11
2019	Science and technology	25	25	22	8	8	7	4	56	18	47
2019	Legal services	19	35	30	8	4	4	0	56	13	23
2019	Administration and operations	30	27	19	9	5	6	5	63	16	224
2019	Human resources	25	37	11	5	8	8	4	71	16	165
2019	Financial management	25	25	27	4	10	5	5	55	15	90
2019	Procurement	29	14	28	0	7	7	16	55	9	13
2019	Information management	30	21	16	13	11	6	3	56	26	38
2019	Information technology	37	38	12	2	2	7	2	83	4	46
2019	Internal audit	33	25	16	18	0	0	8	63	20	12
2019	Policy	26	31	14	16	8	4	2	60	25	222
2019	Project management	22	32	14	12	8	8	4	61	23	108
2019	Other services to the public	8	58	14	9	2	4	5	72	13	45
2019	None of the above	23	35	12	10	9	7	4	66	21	130
2018	Client contact centre	11	27	27	13	9	10	4	44	25	29
2018	Federal regulators	24	27	12	22	11	4	0	53	34	15
2018	Communications or public affairs	15	52	15	8	7	1	1	69	15	73
2018	Access to information and privacy	47	17	9	17	9	0	0	64	27	11
2018	Science and technology	18	28	20	7	18	7	2	51	27	29
2018	Legal services	19	24	18	21	6	6	6	49	30	29
2018	Administration and operations	27	31	17	7	7	6	4	65	16	222
2018	Human resources	19	42	9	10	4	9	6	72	17	139
2018	Financial management	17	34	19	5	12	8	4	59	20	93
2018	Procurement	9	33	25	17	8	0	8	45	27	12
2018	Information management	23	46	11	6	2	8	6	79	8	34
2018	Information technology	21	32	19	9	8	2	8	59	20	52
2018	Internal audit	7	51	8	17	0	8	8	70	20	12
2018	Evaluation	16	16	22	12	34	0	0	32	45	17
2018	Data sciences	34	40	6	6	0	13	0	85	7	15
2018	Policy	23	33	12	14	11	5	1	60	27	252
2018	Project management	22	31	16	9	8	10	3	62	20	119
2018	Other services to the public	16	29	15	21	16	2	2	46	38	57
2018	None of the above	19	26	22	15	7	6	6	51	25	135

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	12	43	19	13	10	4	0	58	23	23
2019	Federal regulators	21	40	21	18	0	0	0	61	18	16
2019	Compliance, inspection and enforcement	26	12	36	5	14	7	0	40	21	13
2019	Communications or public affairs	22	54	10	12	2	0	0	76	14	55
2019	Access to information and privacy	44	38	9	0	9	0	0	83	9	11
2019	Science and technology	17	33	16	18	12	3	0	52	32	47
2019	Legal services	19	23	25	25	4	0	4	43	30	23
2019	Administration and operations	32	32	15	10	8	2	1	65	19	223
2019	Human resources	36	38	7	12	2	3	2	79	14	165
2019	Financial management	16	34	19	16	9	4	1	53	26	91
2019	Procurement	19	28	30	9	7	7	0	50	18	13
2019	Information management	33	33	9	8	11	2	5	70	20	37
2019	Information technology	30	44	17	2	4	0	2	76	6	46
2019	Internal audit	33	33	8	18	0	8	0	72	20	12
2019	Policy	22	30	15	16	12	3	1	55	29	223
2019	Project management	17	43	16	14	6	3	1	62	21	111
2019	Other services to the public	25	30	28	13	2	2	0	56	16	44
2019	None of the above	29	34	13	13	5	6	0	67	19	130
2018	Client contact centre	18	36	30	7	5	0	5	56	12	29
2018	Federal regulators	13	57	4	26	0	0	0	70	26	15
2018	Communications or public affairs	36	26	16	17	6	0	0	61	23	75
2018	Access to information and privacy	33	26	24	8	9	0	0	59	17	12
2018	Science and technology	20	38	18	7	7	10	0	65	16	29
2018	Legal services	30	40	9	6	9	6	0	75	16	29
2018	Administration and operations	31	30	15	12	4	6	2	66	18	222
2018	Human resources	34	36	13	10	2	1	3	74	13	140
2018	Financial management	17	30	22	14	10	5	1	50	26	94
2018	Procurement	42	33	8	0	17	0	0	75	17	12
2018	Information management	12	38	20	9	6	6	8	59	18	34
2018	Information technology	27	34	22	5	9	3	0	63	15	52
2018	Internal audit	33	51	0	17	0	0	0	83	17	12
2018	Evaluation	5	43	12	13	21	5	0	52	36	17
2018	Data sciences	28	40	26	6	0	0	0	68	6	15
2018	Policy	19	38	12	16	9	5	1	62	26	251
2018	Project management	19	41	18	14	4	3	0	62	19	120
2018	Other services to the public	28	28	18	18	8	0	0	56	26	57
2018	None of the above	19	41	20	10	8	1	2	61	19	135

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	17	28	28	14	12	0	0	46	26	23
2019	Federal regulators	40	16	15	28	0	0	0	57	28	16
2019	Compliance, inspection and enforcement	24	16	22	17	14	7	0	42	33	13
2019	Communications or public affairs	19	39	29	13	0	0	0	58	13	55
2019	Access to information and privacy	35	30	27	0	9	0	0	65	9	11
2019	Science and technology	17	24	26	20	6	7	0	43	28	47
2019	Legal services	19	16	42	13	4	6	0	37	18	23
2019	Administration and operations	30	35	18	9	6	3	0	67	15	224
2019	Human resources	22	35	21	11	6	3	1	60	18	164
2019	Financial management	24	31	26	11	4	4	0	57	16	91
2019	Procurement	19	14	34	19	7	7	0	35	28	13
2019	Information management	39	37	11	8	5	0	0	76	13	37
2019	Information technology	19	46	29	2	2	2	0	66	4	46
2019	Internal audit	25	33	19	15	0	8	0	63	16	12
2019	Policy	12	37	24	13	11	3	0	51	24	220
2019	Project management	13	39	23	16	5	5	0	54	22	108
2019	Other services to the public	19	39	29	6	5	2	0	59	11	45
2019	None of the above	22	37	21	9	10	1	0	59	19	130
2018	Client contact centre	8	35	48	0	9	0	0	43	9	29
2018	Federal regulators	39	43	11	0	7	0	0	82	7	15
2018	Communications or public affairs	18	37	24	17	3	1	0	55	21	75
2018	Access to information and privacy	33	26	17	16	9	0	0	59	24	12
2018	Science and technology	20	37	25	14	4	0	0	57	18	29
2018	Legal services	28	31	20	12	9	0	0	59	21	29
2018	Administration and operations	27	28	26	11	4	4	0	57	16	221
2018	Human resources	25	44	17	8	3	2	1	71	11	139
2018	Financial management	16	34	30	13	5	2	0	52	18	94
2018	Procurement	50	17	25	8	0	0	0	67	8	12
2018	Information management	23	32	17	10	9	3	5	61	21	34
2018	Information technology	18	54	16	11	1	0	0	72	12	52
2018	Internal audit	24	59	8	0	8	0	0	83	8	12
2018	Evaluation	12	24	13	29	17	6	0	38	49	16
2018	Data sciences	15	53	32	0	0	0	0	68	0	15
2018	Policy	19	32	22	14	9	5	0	53	24	251
2018	Project management	21	41	20	13	5	1	0	62	18	121
2018	Other services to the public	25	25	18	22	9	2	0	51	31	57
2018	None of the above	20	34	29	10	6	2	0	54	16	136

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	12	20	22	15	27	4	0	34	44	23
2019	Federal regulators	27	15	31	5	15	7	0	46	21	16
2019	Compliance, inspection and enforcement	16	27	5	14	26	12	0	49	45	13
2019	Communications or public affairs	9	39	18	13	8	12	2	55	24	55
2019	Access to information and privacy	26	9	38	18	9	0	0	35	26	11
2019	Science and technology	15	13	24	24	11	13	0	32	40	47
2019	Legal services	4	8	38	9	12	24	4	18	29	23
2019	Administration and operations	21	19	17	14	13	12	3	48	32	224
2019	Human resources	15	27	23	12	10	10	2	47	26	164
2019	Financial management	14	19	29	15	7	14	1	40	26	91
2019	Procurement	19	14	30	7	16	14	0	38	27	13
2019	Information management	32	17	33	6	7	5	0	52	14	38
2019	Information technology	13	30	24	8	10	11	5	50	22	46
2019	Internal audit	36	33	17	7	0	8	0	74	8	12
2019	Policy	10	15	18	20	20	13	4	31	48	223
2019	Project management	13	22	21	11	19	13	1	41	35	110
2019	Other services to the public	11	23	18	19	7	17	5	43	34	45
2019	None of the above	13	23	23	13	9	15	4	45	27	129
2018	Client contact centre	12	12	33	18	7	10	9	29	30	29
2018	Federal regulators	24	19	32	7	11	7	0	47	19	15
2018	Communications or public affairs	11	20	25	15	17	11	1	34	37	75
2018	Access to information and privacy	7	26	26	24	9	9	0	36	36	12
2018	Science and technology	17	12	31	9	20	10	0	33	33	30
2018	Legal services	9	26	15	13	16	18	3	45	37	29
2018	Administration and operations	16	18	24	16	12	11	3	39	33	219
2018	Human resources	16	26	18	12	11	11	6	50	28	139
2018	Financial management	10	15	27	11	20	16	1	30	37	93
2018	Procurement	17	25	25	8	17	8	0	45	27	12
2018	Information management	13	24	29	8	9	14	3	44	21	33
2018	Information technology	12	26	15	20	14	9	4	44	39	52
2018	Internal audit	24	17	17	25	0	17	0	49	30	12
2018	Evaluation	6	23	12	24	24	12	0	32	54	16
2018	Data sciences	15	49	22	0	0	7	7	75	0	14
2018	Policy	10	19	18	15	20	15	4	35	43	252
2018	Project management	13	20	22	15	15	14	1	39	35	121
2018	Other services to the public	15	11	25	18	26	5	0	28	46	57
2018	None of the above	10	18	25	15	13	13	6	34	34	136

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	34	41	0	16	9	0	75	25	24
2019	Federal regulators	36	45	0	12	7	0	81	19	16
2019	Compliance, inspection and enforcement	34	14	0	22	29	0	48	52	13
2019	Communications or public affairs	23	40	2	28	7	0	63	35	56
2019	Access to information and privacy	38	36	0	18	9	0	74	26	11
2019	Science and technology	22	51	4	23	0	0	73	23	47
2019	Legal services	40	30	13	17	0	0	70	17	23
2019	Administration and operations	43	39	7	8	3	0	82	11	224
2019	Human resources	36	44	4	10	6	1	81	16	165
2019	Financial management	29	47	8	12	3	0	77	15	91
2019	Procurement	56	16	21	7	0	0	72	7	13
2019	Information management	49	40	2	8	0	0	89	8	38
2019	Information technology	39	42	5	12	2	0	81	15	46
2019	Internal audit	39	52	9	0	0	0	91	0	11
2019	Policy	22	48	5	20	5	0	70	25	222
2019	Project management	24	49	10	11	6	0	73	17	110
2019	Other services to the public	32	47	5	12	5	0	79	16	45
2019	None of the above	26	51	5	15	3	0	77	18	130

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	33	28	8	18	13	0	61	31	24
2019	Federal regulators	49	20	12	19	0	0	69	19	16
2019	Compliance, inspection and enforcement	17	53	0	29	0	0	71	29	13
2019	Communications or public affairs	26	30	5	19	19	0	56	38	54
2019	Access to information and privacy	26	56	0	9	9	0	83	17	11
2019	Science and technology	28	42	6	18	5	0	70	24	47
2019	Legal services	49	25	9	13	4	0	74	17	23
2019	Administration and operations	43	31	8	12	6	0	74	18	223
2019	Human resources	41	31	9	14	5	1	72	19	165
2019	Financial management	40	26	13	10	11	0	66	21	91
2019	Procurement	52	34	7	0	7	0	86	7	13
2019	Information management	47	28	10	9	6	0	75	15	38
2019	Information technology	35	38	11	9	7	0	73	16	46
2019	Internal audit	57	34	0	8	0	0	92	8	12
2019	Policy	36	28	10	15	11	0	64	26	222
2019	Project management	38	30	4	19	9	0	68	28	108
2019	Other services to the public	37	29	12	17	5	0	66	22	45
2019	None of the above	33	37	3	16	10	0	70	26	129

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	23	34	22	13	8	0	0	57	21	24
2019	Federal regulators	41	40	7	5	7	0	0	81	12	16
2019	Compliance, inspection and enforcement	32	38	5	16	8	0	0	71	24	13
2019	Communications or public affairs	26	29	14	15	17	0	0	54	31	56
2019	Access to information and privacy	35	38	9	17	0	0	0	74	17	11
2019	Science and technology	35	36	10	14	4	0	0	72	18	47
2019	Legal services	41	21	30	4	4	0	0	62	8	23
2019	Administration and operations	43	30	16	7	4	1	0	74	11	223
2019	Human resources	39	40	12	8	1	1	0	80	9	164
2019	Financial management	35	32	18	9	6	0	1	67	15	90
2019	Procurement	33	37	16	0	14	0	0	70	14	13
2019	Information management	45	37	10	6	2	0	0	82	8	38
2019	Information technology	39	39	14	2	4	2	0	79	7	46
2019	Internal audit	68	23	8	0	0	0	0	92	0	12
2019	Policy	34	34	11	13	8	0	0	68	21	222
2019	Project management	43	37	6	9	4	0	1	81	13	108
2019	Other services to the public	39	39	16	4	2	0	0	78	6	45
2019	None of the above	31	34	15	15	5	0	1	65	20	126

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	39	36	0	17	8	0	0	75	25	24
2019	Federal regulators	69	21	0	6	0	5	0	94	6	16
2019	Compliance, inspection and enforcement	71	20	0	0	0	0	8	100	0	13
2019	Communications or public affairs	55	25	6	11	2	0	2	81	13	56
2019	Access to information and privacy	65	18	9	0	9	0	0	83	9	11
2019	Science and technology	61	18	10	9	2	0	0	78	11	47
2019	Legal services	57	13	17	4	4	0	4	73	9	23
2019	Administration and operations	56	20	10	7	6	0	1	78	13	223
2019	Human resources	57	24	6	9	3	1	1	83	12	165
2019	Financial management	28	34	18	11	8	0	1	63	19	91
2019	Procurement	45	32	15	7	0	0	0	78	7	12
2019	Information management	63	21	3	5	8	0	0	84	13	37
2019	Information technology	61	25	9	2	2	0	0	86	5	46
2019	Internal audit	64	16	0	11	8	0	0	81	19	12
2019	Policy	64	17	4	8	6	0	0	82	14	223
2019	Project management	58	21	9	6	5	0	1	80	11	110
2019	Other services to the public	64	19	9	5	4	0	0	83	8	45
2019	None of the above	65	19	4	4	8	0	1	84	12	129

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	39	40	0	17	4	0	0	79	21	24
2019	Federal regulators	69	13	0	12	6	0	0	82	18	16
2019	Compliance, inspection and enforcement	63	28	0	10	0	0	0	90	10	12
2019	Communications or public affairs	74	9	7	9	0	0	2	84	9	56
2019	Access to information and privacy	47	53	0	0	0	0	0	100	0	11
2019	Science and technology	57	20	10	5	2	0	6	81	8	47
2019	Legal services	58	30	4	0	4	0	4	91	4	23
2019	Administration and operations	55	21	9	7	6	0	3	78	13	224
2019	Human resources	64	28	2	1	1	1	4	96	1	164
2019	Financial management	36	35	14	9	5	0	1	72	14	90
2019	Procurement	59	14	7	7	14	0	0	72	21	13
2019	Information management	63	13	9	5	3	0	7	82	8	38
2019	Information technology	62	20	14	0	2	2	0	84	2	46
2019	Internal audit	40	41	0	19	0	0	0	81	19	12
2019	Policy	65	17	6	9	4	0	0	82	12	222
2019	Project management	57	18	11	3	8	0	3	77	12	110
2019	Other services to the public	64	18	7	7	2	0	2	84	9	45
2019	None of the above	67	17	4	2	8	0	2	86	10	130

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	80	16	0	0	0	0	4	100	0	24
2019	Federal regulators	75	6	12	7	0	0	0	81	7	16
2019	Compliance, inspection and enforcement	78	9	14	0	0	0	0	86	0	13
2019	Communications or public affairs	82	5	5	4	0	0	4	91	4	56
2019	Access to information and privacy	65	26	9	0	0	0	0	91	0	11
2019	Science and technology	63	13	6	5	2	2	8	85	8	47
2019	Legal services	75	9	13	0	0	0	4	87	0	23
2019	Administration and operations	72	13	6	2	3	0	3	88	6	221
2019	Human resources	78	16	2	0	1	1	3	97	1	164
2019	Financial management	74	14	5	4	2	0	1	90	6	91
2019	Procurement	72	14	0	0	14	0	0	86	14	13
2019	Information management	85	5	2	0	2	0	5	95	3	38
2019	Information technology	80	5	7	9	0	0	0	85	9	46
2019	Internal audit	84	16	0	0	0	0	0	100	0	12
2019	Policy	77	11	6	3	2	0	1	89	5	218
2019	Project management	76	14	5	3	1	0	2	91	4	110
2019	Other services to the public	78	11	5	2	2	0	2	91	4	45
2019	None of the above	85	9	2	0	2	0	2	96	2	130

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	42	33	12	4	0	9	0	82	4	24
2019	Federal regulators	34	24	18	0	12	12	0	66	13	16
2019	Compliance, inspection and enforcement	60	12	0	0	0	14	14	100	0	13
2019	Communications or public affairs	50	24	15	2	3	3	4	79	5	56
2019	Access to information and privacy	53	26	9	0	0	12	0	90	0	11
2019	Science and technology	25	16	14	16	6	12	10	53	29	47
2019	Legal services	37	29	9	8	0	4	13	80	10	23
2019	Administration and operations	43	22	16	7	5	5	3	70	12	224
2019	Human resources	49	22	12	6	1	7	3	80	7	165
2019	Financial management	46	23	17	6	4	3	1	72	10	91
2019	Procurement	42	23	7	21	7	0	0	66	28	13
2019	Information management	61	24	0	0	5	8	2	95	5	38
2019	Information technology	38	26	19	4	5	9	0	70	9	46
2019	Internal audit	51	41	8	0	0	0	0	92	0	12
2019	Policy	47	26	14	5	4	3	2	77	9	223
2019	Project management	32	26	13	14	3	10	2	65	20	110
2019	Other services to the public	31	17	15	11	2	24	0	63	18	45
2019	None of the above	33	26	12	5	9	14	2	70	16	130

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	12	62	9	13	4	0	0	74	17	24
2019	Federal regulators	33	67	0	0	0	0	0	100	0	16
2019	Compliance, inspection and enforcement	29	41	16	5	9	0	0	70	14	13
2019	Communications or public affairs	17	52	10	13	5	0	3	71	19	54
2019	Access to information and privacy	35	56	9	0	0	0	0	91	0	11
2019	Science and technology	29	49	12	5	4	0	0	78	9	47
2019	Legal services	40	44	8	9	0	0	0	84	9	23
2019	Administration and operations	35	43	9	6	4	1	2	81	10	224
2019	Human resources	41	36	11	3	2	0	7	83	5	164
2019	Financial management	29	55	7	5	4	0	0	84	9	91
2019	Procurement	19	33	48	0	0	0	0	52	0	13
2019	Information management	31	50	10	0	7	2	0	83	7	38
2019	Information technology	33	52	9	0	6	0	0	85	6	46
2019	Internal audit	41	33	8	11	0	0	7	79	12	12
2019	Policy	35	46	6	4	5	1	3	84	10	223
2019	Project management	31	44	6	9	6	1	2	78	16	111
2019	Other services to the public	27	50	7	7	2	1	6	83	10	45
2019	None of the above	26	45	7	11	5	1	4	75	18	129

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	49	34	8	0	5	4	0	86	6	24
2019	Federal regulators	57	43	0	0	0	0	0	100	0	16
2019	Compliance, inspection and enforcement	67	11	8	0	14	0	0	78	14	13
2019	Communications or public affairs	51	25	15	0	0	7	3	83	0	54
2019	Access to information and privacy	47	36	17	0	0	0	0	83	0	11
2019	Science and technology	44	36	4	6	2	7	0	86	9	47
2019	Legal services	66	25	4	0	0	4	0	96	0	23
2019	Administration and operations	52	25	8	3	2	7	2	86	5	224
2019	Human resources	53	28	6	1	1	5	7	92	1	164
2019	Financial management	48	35	11	0	0	4	1	88	0	91
2019	Procurement	49	23	21	7	0	0	0	72	7	13
2019	Information management	54	29	5	0	5	7	0	90	5	38
2019	Information technology	59	22	10	0	0	9	0	89	0	46
2019	Internal audit	57	27	8	0	0	7	0	91	0	12
2019	Policy	52	24	9	4	4	5	3	81	9	223
2019	Project management	46	30	7	5	4	7	2	83	9	110
2019	Other services to the public	46	33	2	0	0	12	6	97	0	45
2019	None of the above	48	23	15	3	3	3	5	77	7	129

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	32	68	24
2019	Communications or public affairs	28	72	55
2019	Access to information and privacy	0	100	11
2019	Science and technology	20	80	47
2019	Administration and operations	13	87	224
2019	Human resources	12	88	164
2019	Financial management	11	89	90
2019	Procurement	0	100	12
2019	Information technology	10	90	46
2019	Internal audit	0	100	12
2019	Policy	16	84	222
2019	Project management	18	82	109
2019	Other services to the public	16	84	45
2019	None of the above	11	89	130
2018	Client contact centre	17	83	29
2018	Communications or public affairs	26	74	73
2018	Science and technology	20	80	30
2018	Legal services	28	72	29
2018	Administration and operations	15	85	223
2018	Human resources	13	87	140
2018	Financial management	18	82	94
2018	Information technology	9	91	52
2018	Internal audit	0	100	12
2018	Evaluation	27	73	17
2018	Data sciences	0	100	15
2018	Policy	17	83	249
2018	Project management	15	85	121
2018	Other services to the public	32	68	57
2018	None of the above	14	86	135

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	33	67	15
2019	Administration and operations	51	49	29
2019	Human resources	46	54	19
2019	Financial management	50	50	10
2019	Policy	50	50	34
2019	Project management	26	74	19
2019	None of the above	54	46	15
2018	Communications or public affairs	58	42	19
2018	Administration and operations	43	57	34
2018	Human resources	30	70	19
2018	Financial management	33	67	18
2018	Policy	48	52	43
2018	Project management	38	62	18
2018	Other services to the public	58	42	18
2018	None of the above	56	44	20

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	47	53	15
2019	Administration and operations	66	34	29
2019	Human resources	62	38	19
2019	Financial management	49	51	10
2019	Policy	73	27	34
2019	Project management	74	26	19
2019	None of the above	67	33	15
2018	Communications or public affairs	52	48	19
2018	Administration and operations	51	49	34
2018	Human resources	42	58	19
2018	Financial management	66	34	18
2018	Policy	71	29	43
2018	Project management	54	46	18
2018	Other services to the public	63	37	18
2018	None of the above	72	28	20

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Science and technology	0	100	10
2019	Human resources	0	100	19
2019	Financial management	0	100	10
2018	Policy	16	84	43
2018	Project management	0	100	18

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	Communications or public affairs	100	15
2019	Science and technology	100	10
2019	Administration and operations	100	29
2019	Human resources	100	19
2019	Financial management	100	10
2019	Project management	100	19
2019	None of the above	100	15
2018	Communications or public affairs	100	19
2018	Administration and operations	100	34
2018	Human resources	100	19
2018	Financial management	100	18
2018	Project management	100	18
2018	Other services to the public	100	18
2018	None of the above	100	20

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	No (%)	Total responses
2019	Human resources	100	19
2019	Financial management	100	10
2018	Communications or public affairs	100	19
2018	Administration and operations	100	34
2018	Financial management	100	18

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	No (%)	Total responses
2019	Financial management	100	10
2018	Communications or public affairs	100	19
2018	Human resources	100	19
2018	Financial management	100	18

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	No (%)	Total responses
2019	Administration and operations	100	29
2018	Communications or public affairs	100	19
2018	Human resources	100	19
2018	Financial management	100	18
2018	Project management	100	18
2018	Other services to the public	100	18
2018	None of the above	100	20

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	45	55	29
2019	Human resources	30	70	18
2019	Policy	47	53	34
2019	Project management	42	58	19
2019	None of the above	48	52	15
2018	Communications or public affairs	53	47	19
2018	Administration and operations	40	60	34
2018	Human resources	30	70	19
2018	Financial management	30	70	18
2018	Policy	53	47	43
2018	Other services to the public	57	43	18
2018	None of the above	57	43	20

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	54	46	29
2019	Human resources	34	66	18
2019	Policy	59	41	34
2019	Project management	48	52	19
2019	None of the above	41	59	15
2018	Communications or public affairs	27	73	19
2018	Administration and operations	53	47	34
2018	Human resources	25	75	19
2018	Financial management	29	71	18
2018	Policy	61	39	43
2018	Project management	46	54	19
2018	Other services to the public	40	60	18
2018	None of the above	66	34	20

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Science and technology	50	50	10
2019	Administration and operations	45	55	29
2019	Human resources	36	64	18
2019	Financial management	48	52	10
2019	Policy	55	45	34
2019	Project management	57	43	19
2019	None of the above	48	52	15
2018	Communications or public affairs	48	52	19
2018	Administration and operations	49	51	34
2018	Human resources	60	40	19
2018	Financial management	50	50	18
2018	Policy	66	34	43
2018	Project management	61	39	19
2018	Other services to the public	68	32	18
2018	None of the above	49	51	20

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	33	67	15
2019	Administration and operations	41	59	29
2019	Human resources	28	72	18
2019	Policy	53	47	34
2019	Project management	49	51	19
2019	None of the above	52	48	15
2018	Administration and operations	37	63	34
2018	Financial management	40	60	18
2018	Policy	41	59	43
2018	Other services to the public	51	49	18
2018	None of the above	36	64	20

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	17	83	29
2019	Human resources	27	73	18
2019	Policy	55	45	34
2019	Project management	59	41	19
2019	None of the above	55	45	15
2018	Administration and operations	26	74	34
2018	Human resources	39	61	19
2018	Financial management	45	55	18
2018	Policy	54	46	43
2018	Project management	40	60	19
2018	Other services to the public	54	46	18
2018	None of the above	41	59	20

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	67	33	15
2019	Administration and operations	67	33	29
2019	Human resources	67	33	18
2019	Financial management	47	53	10
2019	Policy	42	58	34
2019	Project management	64	36	19
2018	Communications or public affairs	54	46	19
2018	Administration and operations	61	39	34
2018	Human resources	43	57	19
2018	Financial management	52	48	18
2018	Policy	60	40	43
2018	Project management	54	46	19
2018	Other services to the public	64	36	18
2018	None of the above	63	37	20

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	47	53	15
2019	Administration and operations	28	72	29
2019	Policy	50	50	34
2019	Project management	47	53	19
2019	None of the above	47	53	15
2018	Communications or public affairs	32	68	19
2018	Administration and operations	38	62	34
2018	Human resources	28	72	19
2018	Financial management	44	56	18
2018	Policy	27	73	43
2018	Project management	39	61	19
2018	Other services to the public	39	61	18
2018	None of the above	35	65	20

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	No (%)	Total responses
2019	Communications or public affairs	100	15
2019	Science and technology	100	10
2019	Administration and operations	100	29
2019	Human resources	100	18
2019	Financial management	100	10
2018	Communications or public affairs	100	19
2018	Administration and operations	100	34
2018	Human resources	100	19
2018	Financial management	100	18
2018	Project management	100	19
2018	Other services to the public	100	18

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Science and technology	0	100	10
2019	Financial management	0	100	10
2019	Policy	18	82	34
2018	Human resources	0	100	19
2018	Financial management	0	100	18
2018	Policy	12	88	43
2018	Other services to the public	0	100	18

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Science and technology	0	100	10
2019	Financial management	0	100	10
2019	Policy	15	85	34
2018	Administration and operations	14	86	34
2018	Policy	11	89	43

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	39	61	29
2019	Policy	47	53	34
2019	Project management	53	47	19
2019	None of the above	40	60	15
2018	Communications or public affairs	32	68	19
2018	Administration and operations	43	57	34
2018	Human resources	31	69	19
2018	Financial management	37	63	18
2018	Policy	57	43	43
2018	Project management	47	53	19
2018	Other services to the public	47	53	18
2018	None of the above	57	43	20

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	27	73	29
2019	Policy	39	61	34
2019	Project management	36	64	19
2018	Communications or public affairs	31	69	19
2018	Administration and operations	34	66	34
2018	Policy	21	79	43
2018	Other services to the public	26	74	18
2018	None of the above	35	65	20

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Human resources	28	72	18
2019	Policy	14	86	34
2018	Policy	16	84	43
2018	Other services to the public	39	61	18

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	49	51	29
2019	Human resources	54	46	18
2019	Policy	42	58	34
2019	Project management	53	47	19
2019	None of the above	60	40	15
2018	Communications or public affairs	53	47	19
2018	Administration and operations	60	40	34
2018	Human resources	61	39	19
2018	Financial management	69	31	18
2018	Policy	64	36	43
2018	Project management	48	52	19
2018	Other services to the public	53	47	18
2018	None of the above	68	32	20

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Human resources	27	73	18
2019	Policy	35	65	34
2019	Project management	31	69	19
2019	None of the above	34	66	15
2018	Administration and operations	18	82	34
2018	Policy	28	72	43
2018	Project management	37	63	19
2018	Other services to the public	39	61	18

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Policy	18	82	34
2018	Policy	15	85	43

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Financial management	0	100	10
2019	Policy	18	82	34
2018	Communications or public affairs	28	72	19

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	0	100	15
2019	Science and technology	0	100	10
2019	Human resources	0	100	18
2019	Financial management	0	100	10
2019	Policy	14	86	34
2018	Human resources	0	100	19
2018	Policy	11	89	43

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	No (%)	Total responses
2019	Communications or public affairs	100	15
2019	Science and technology	100	10
2019	Administration and operations	100	29
2019	Financial management	100	10
2019	Project management	100	19
2018	Communications or public affairs	100	19
2018	Human resources	100	19
2018	Financial management	100	18

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Policy	35	65	34
2019	Project management	26	74	19
2018	Policy	12	88	43

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Financial management	0	100	10
2019	Policy	27	73	34
2019	Project management	32	68	19
2018	Human resources	27	73	19
2018	Policy	16	84	43

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Science and technology	50	50	10
2019	Administration and operations	39	61	29
2019	Human resources	41	59	18
2019	Policy	27	73	34
2018	Communications or public affairs	31	69	19
2018	Administration and operations	29	71	34
2018	Policy	24	76	43
2018	Project management	36	64	19
2018	Other services to the public	42	58	18

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	21	79	29
2018	Policy	0	100	42
2018	Other services to the public	0	100	17
2018	None of the above	0	100	19

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	33	67	29
2018	Communications or public affairs	26	74	19
2018	Policy	19	81	42

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Science and technology	0	100	10
2019	Administration and operations	17	83	29
2018	Other services to the public	0	100	17
2018	None of the above	0	100	19

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Science and technology	0	100	10
2019	Administration and operations	20	80	29
2019	Financial management	0	100	10
2018	Administration and operations	0	100	33
2018	None of the above	0	100	19

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Science and technology	0	100	10
2018	Project management	0	100	18

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Science and technology	0	100	10
2018	Communications or public affairs	0	100	19
2018	Administration and operations	18	82	33
2018	Project management	32	68	18

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	0	100	15
2019	Administration and operations	33	67	29
2019	Financial management	0	100	10
2018	Human resources	31	69	19
2018	Policy	21	79	42

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	19	81	29
2018	Administration and operations	14	86	33
2018	Financial management	0	100	18
2018	Policy	14	86	42

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Science and technology	0	100	10
2019	Project management	32	68	19
2018	Administration and operations	18	82	33
2018	Policy	18	82	42

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	47	53	15
2019	Administration and operations	34	66	29
2019	Project management	41	59	19
2018	Communications or public affairs	31	69	19
2018	Administration and operations	29	71	33
2018	Financial management	47	53	18
2018	Policy	54	46	42
2018	Project management	35	65	18
2018	Other services to the public	57	43	17
2018	None of the above	37	63	19

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Financial management	0	100	10
2018	Administration and operations	17	83	33
2018	Policy	21	79	42
2018	Project management	0	100	18
2018	None of the above	0	100	19

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Science and technology	50	50	10
2019	Administration and operations	51	49	29
2019	Project management	48	52	19
2018	Communications or public affairs	37	63	19
2018	Administration and operations	50	50	33
2018	Human resources	37	63	19
2018	Financial management	50	50	18
2018	Policy	54	46	42
2018	Project management	33	67	18
2018	Other services to the public	66	34	17
2018	None of the above	54	46	19

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	No (%)	Total responses
2019	Communications or public affairs	100	15
2019	Science and technology	100	10
2019	Administration and operations	100	29
2019	Financial management	100	10
2018	Human resources	100	19
2018	Financial management	100	18
2018	Policy	100	42
2018	Project management	100	18
2018	Other services to the public	100	17
2018	None of the above	100	19

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	53	47	15
2019	Administration and operations	51	49	29
2019	Project management	46	54	19
2018	Communications or public affairs	31	69	19
2018	Administration and operations	56	44	33
2018	Human resources	69	31	19
2018	Policy	72	28	42
2018	Project management	62	38	18

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	No (%)	Total responses
2019	Administration and operations	100	29
2019	Financial management	100	10
2019	Project management	100	19
2018	Administration and operations	100	33
2018	Financial management	100	18
2018	Other services to the public	100	17
2018	None of the above	100	19

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Science and technology	0	100	10
2019	Project management	27	73	19
2018	Financial management	0	100	18
2018	Policy	21	79	42
2018	None of the above	28	72	19

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	27	73	24
2019	Communications or public affairs	30	70	55
2019	Access to information and privacy	0	100	11
2019	Science and technology	23	77	47
2019	Administration and operations	18	82	224
2019	Human resources	20	80	164
2019	Financial management	15	85	91
2019	Information management	26	74	38
2019	Information technology	18	82	46
2019	Policy	25	75	223
2019	Project management	23	77	110
2019	Other services to the public	16	84	45
2019	None of the above	20	80	130

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	16	19	13	8	20	25	0	46	37	24
2019	Federal regulators	33	7	11	18	7	24	0	53	33	16
2019	Compliance, inspection and enforcement	7	12	19	0	31	31	0	27	45	13
2019	Communications or public affairs	5	18	29	9	9	21	9	33	26	56
2019	Access to information and privacy	18	36	17	0	0	29	0	75	0	11
2019	Science and technology	13	7	18	14	4	32	11	35	33	47
2019	Legal services	12	9	34	9	0	21	16	32	14	23
2019	Administration and operations	19	16	19	8	6	23	9	51	22	224
2019	Human resources	12	14	22	11	5	29	7	41	25	165
2019	Financial management	20	18	22	0	6	28	6	57	9	91
2019	Procurement	19	16	7	21	9	14	14	49	42	13
2019	Information management	27	24	15	6	7	11	10	64	17	38
2019	Information technology	14	24	22	2	6	23	9	56	12	46
2019	Internal audit	8	27	17	7	0	25	16	60	12	12
2019	Policy	8	13	24	8	14	27	6	31	34	223
2019	Project management	13	16	18	11	14	23	6	40	35	111
2019	Other services to the public	10	13	12	7	9	43	6	45	32	45
2019	None of the above	9	16	23	5	9	31	6	42	22	130
2018	Client contact centre	6	14	38	14	2	15	10	27	22	28
2018	Federal regulators	24	15	32	14	11	4	0	41	25	15
2018	Communications or public affairs	4	17	25	9	15	23	6	30	34	75
2018	Access to information and privacy	17	16	34	16	9	9	0	36	27	12
2018	Science and technology	3	23	14	20	7	29	3	39	41	30
2018	Legal services	19	3	31	4	9	24	10	34	19	28
2018	Administration and operations	16	16	22	10	9	24	4	45	26	223
2018	Human resources	14	25	20	7	3	28	4	57	14	140
2018	Financial management	9	18	19	11	8	28	8	41	30	93
2018	Procurement	17	17	33	0	17	8	8	40	20	12
2018	Information management	18	24	17	6	5	17	14	60	15	34
2018	Information technology	11	18	18	2	11	23	16	49	22	52
2018	Internal audit	24	17	17	8	0	25	8	62	13	12
2018	Evaluation	11	11	29	11	16	23	0	28	35	17
2018	Data sciences	6	29	0	6	6	39	13	73	27	15
2018	Policy	6	12	19	13	13	32	5	29	42	251
2018	Project management	10	22	24	9	7	26	3	45	21	120
2018	Other services to the public	15	13	18	21	17	16	0	34	45	58
2018	None of the above	10	11	22	9	9	32	7	34	29	137

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	19	23	17	17	15	9	0	47	35	24
2019	Federal regulators	39	30	6	13	7	5	0	72	21	16
2019	Compliance, inspection and enforcement	27	16	5	0	31	21	0	54	39	13
2019	Communications or public affairs	12	39	15	12	6	14	2	61	21	56
2019	Access to information and privacy	35	47	9	0	0	9	0	91	0	11
2019	Science and technology	29	22	19	12	6	12	0	58	21	46
2019	Legal services	20	25	39	8	0	4	4	49	9	23
2019	Administration and operations	32	27	17	7	4	12	2	68	13	222
2019	Human resources	23	29	22	11	3	11	1	59	16	164
2019	Financial management	24	30	24	2	4	15	1	65	7	91
2019	Procurement	19	23	14	21	0	23	0	55	27	13
2019	Information management	39	28	20	3	5	5	0	70	9	38
2019	Information technology	23	39	25	2	4	5	2	66	7	46
2019	Internal audit	19	41	7	0	0	24	8	90	0	12
2019	Policy	16	28	22	11	10	12	1	50	24	220
2019	Project management	24	29	18	12	9	6	1	58	23	111
2019	Other services to the public	20	25	18	7	7	23	0	59	18	45
2019	None of the above	20	28	20	9	8	15	1	57	19	130
2018	Client contact centre	17	14	53	3	2	10	0	35	6	27
2018	Federal regulators	31	30	29	0	7	4	0	63	7	15
2018	Communications or public affairs	10	31	24	12	12	10	1	46	27	75
2018	Access to information and privacy	41	17	33	0	9	0	0	59	9	12
2018	Science and technology	14	25	21	17	7	17	0	46	29	30
2018	Legal services	42	16	21	3	9	8	0	64	13	29
2018	Administration and operations	29	29	20	7	5	8	1	64	13	222
2018	Human resources	21	43	17	8	2	8	1	70	11	140
2018	Financial management	14	26	21	12	7	19	1	50	24	94
2018	Procurement	17	42	17	0	17	8	0	64	18	12
2018	Information management	30	24	26	5	5	6	5	60	11	34
2018	Information technology	24	37	16	9	4	9	0	67	15	52
2018	Internal audit	32	51	8	8	0	0	0	83	8	12
2018	Evaluation	11	23	28	16	16	5	0	36	35	17
2018	Data sciences	14	41	26	6	0	13	0	63	7	15
2018	Policy	13	27	17	13	12	17	2	49	30	250
2018	Project management	18	35	19	11	6	9	3	60	19	121
2018	Other services to the public	21	24	16	24	9	6	0	47	35	58
2018	None of the above	18	29	26	8	8	10	2	53	18	137

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	21	79	24
2019	Access to information and privacy	0	100	11
2019	Science and technology	12	88	47
2019	Administration and operations	7	93	224
2019	Human resources	9	91	163
2019	Internal audit	0	100	12
2019	Policy	11	89	222
2019	Project management	9	91	110
2019	None of the above	6	94	130
2018	Communications or public affairs	9	91	74
2018	Administration and operations	6	94	223
2018	Human resources	6	94	140
2018	Financial management	11	89	93
2018	Procurement	0	100	12
2018	Information management	0	100	34
2018	Internal audit	0	100	12
2018	Data sciences	0	100	15
2018	Policy	10	90	252
2018	Project management	11	89	120
2018	Other services to the public	18	82	56
2018	None of the above	4	96	137

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	39	61	14
2019	Policy	47	53	25
2018	Administration and operations	43	57	14
2018	Policy	29	71	28
2018	Project management	38	62	14

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Policy	80	20	25
2018	Policy	75	25	28

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	No (%)	Total responses
2019	Human resources	100	14
2019	Project management	100	10
2018	Administration and operations	100	14
2018	Financial management	100	11

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	Administration and operations	100	14
2019	Human resources	100	14
2019	Project management	100	10
2018	Administration and operations	100	14
2018	Financial management	100	11

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Project management	0	100	10
2018	Administration and operations	0	100	14

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	14
2018	Policy	18	82	28

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Financial management	0	100	11
2018	Project management	0	100	14

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	58	42	14
2019	Human resources	43	57	14
2019	Policy	32	68	25
2018	Administration and operations	44	56	14
2018	Policy	39	61	28
2018	Project management	47	53	14

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	42	58	14
2019	Policy	36	64	25
2019	Project management	54	46	10
2018	Policy	29	71	28

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Policy	20	80	25
2018	Financial management	0	100	11

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	14
2019	Human resources	0	100	14
2019	Policy	20	80	25
2019	Project management	0	100	10
2018	Financial management	0	100	11
2018	Project management	0	100	14

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Policy	36	64	25
2018	Policy	32	68	28

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Policy	40	60	25
2018	Policy	39	61	28
2018	Project management	51	49	14

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	No (%)	Total responses
2019	Administration and operations	100	14
2019	Human resources	100	14
2019	Project management	100	10
2018	Administration and operations	100	14
2018	Financial management	100	11
2018	Project management	100	14

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	No (%)	Total responses
2019	Administration and operations	100	14
2019	Human resources	100	14
2019	Project management	100	10
2018	Administration and operations	100	14
2018	Financial management	100	11
2018	Project management	100	14

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	No (%)	Total responses
2019	Administration and operations	100	14
2019	Human resources	100	14
2018	Financial management	100	11
2018	Project management	100	14

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Human resources	0	100	14

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	No (%)	Total responses
2019	Administration and operations	100	14
2019	Human resources	100	14
2019	Project management	100	10
2018	Financial management	100	11
2018	Project management	100	14

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Policy	20	80	25
2018	Administration and operations	34	66	14
2018	Project management	0	100	14

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	No (%)	Total responses
2019	Administration and operations	100	14
2019	Human resources	100	14
2019	Project management	100	10
2018	Administration and operations	100	14
2018	Financial management	100	11

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Policy	18	82	28

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	32	68	14
2019	Human resources	51	49	13
2019	Policy	44	56	25
2018	Policy	28	72	28
2018	Project management	49	51	14

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Human resources	0	100	13
2018	Financial management	0	100	11
2018	Project management	49	51	14

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Policy	20	80	25
2019	Project management	0	100	10
2018	Administration and operations	0	100	14
2018	Financial management	0	100	11

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Human resources	0	100	13

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	No (%)	Total responses
2019	Administration and operations	100	14
2019	Human resources	100	13
2019	Project management	100	10
2018	Financial management	100	11
2018	Project management	100	14

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	No (%)	Total responses
2019	Administration and operations	100	14
2019	Project management	100	10
2018	Administration and operations	100	14
2018	Financial management	100	11

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Policy	20	80	25
2018	Project management	0	100	14

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Human resources	0	100	13

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	61	39	14
2019	Human resources	33	67	13
2019	Policy	39	61	25
2018	Administration and operations	49	51	14
2018	Financial management	41	59	11
2018	Policy	58	42	28
2018	Project management	45	55	14

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	No (%)	Total responses
2019	Administration and operations	100	13
2018	Financial management	100	10
2018	Project management	100	13

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	13
2018	Financial management	0	100	10
2018	Policy	18	82	27
2018	Project management	40	60	13

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	No (%)	Total responses
2019	Administration and operations	100	13
2018	Administration and operations	100	13
2018	Financial management	100	10
2018	Policy	100	27

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	No (%)	Total responses
2019	Administration and operations	100	13
2018	Administration and operations	100	13
2018	Financial management	100	10
2018	Policy	100	27
2018	Project management	100	13

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	13
2018	Financial management	0	100	10

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	No (%)	Total responses
2018	Administration and operations	100	13
2018	Financial management	100	10
2018	Project management	100	13

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Financial management	0	100	10

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	13

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Financial management	52	48	10
2018	Policy	33	67	27

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Policy	0	100	27
2018	Project management	0	100	13

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	45	55	13
2018	Administration and operations	39	61	13
2018	Policy	56	44	27
2018	Project management	51	49	13

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	No (%)	Total responses
2019	Administration and operations	100	13
2018	Financial management	100	10
2018	Policy	100	27
2018	Project management	100	13

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	48	52	13
2018	Financial management	49	51	10
2018	Policy	59	41	27
2018	Project management	38	62	13

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	No (%)	Total responses
2019	Administration and operations	100	13
2018	Administration and operations	100	13
2018	Financial management	100	10
2018	Project management	100	13

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Financial management	0	100	10
2018	Project management	0	100	13

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Compliance, inspection and enforcement	40	60	13
2019	Communications or public affairs	11	89	56
2019	Access to information and privacy	0	100	11
2019	Science and technology	10	90	46
2019	Administration and operations	9	91	224
2019	Human resources	9	91	162
2019	Policy	14	86	223
2019	Project management	14	86	111
2019	None of the above	13	87	130

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	19	16	17	4	9	30	5	54	21	24
2019	Federal regulators	33	7	25	6	7	17	5	51	17	16
2019	Compliance, inspection and enforcement	7	22	19	0	40	12	0	33	45	13
2019	Communications or public affairs	10	12	31	6	2	27	13	37	12	56
2019	Access to information and privacy	26	53	20	0	0	0	0	80	0	11
2019	Science and technology	11	13	20	4	2	38	11	47	12	47
2019	Legal services	6	9	34	4	0	31	16	27	8	23
2019	Administration and operations	19	13	23	4	3	29	9	52	12	222
2019	Human resources	14	20	20	5	3	33	6	55	13	165
2019	Financial management	16	19	22	0	2	35	6	59	4	91
2019	Procurement	19	16	14	21	0	14	16	51	30	13
2019	Information management	32	21	12	0	5	16	13	76	7	38
2019	Information technology	15	17	26	2	2	30	7	51	7	45
2019	Internal audit	19	16	17	7	0	25	16	60	12	12
2019	Policy	9	11	26	6	9	33	7	32	25	223
2019	Project management	14	17	25	4	8	26	7	46	17	110
2019	Other services to the public	14	11	12	5	2	45	11	58	16	45
2019	None of the above	9	15	28	6	6	31	5	38	19	130
2018	Client contact centre	6	13	47	3	0	21	10	28	4	29
2018	Federal regulators	24	8	44	8	0	15	0	38	10	15
2018	Communications or public affairs	7	11	36	5	3	32	6	28	13	75
2018	Access to information and privacy	26	24	26	24	0	0	0	50	24	12
2018	Science and technology	3	24	21	9	3	40	0	45	20	30
2018	Legal services	18	6	22	6	9	29	9	40	25	29
2018	Administration and operations	19	17	25	5	3	27	4	52	12	222
2018	Human resources	14	27	17	2	2	34	4	66	7	140
2018	Financial management	8	20	24	5	6	32	5	44	18	94
2018	Procurement	17	17	42	0	0	8	17	45	0	12
2018	Information management	19	21	17	0	3	20	21	66	6	34
2018	Information technology	11	17	24	2	2	31	13	50	7	52
2018	Internal audit	24	17	25	0	0	25	8	62	0	12
2018	Evaluation	16	5	23	5	16	34	0	32	33	17
2018	Data sciences	6	29	6	0	0	45	13	85	0	15
2018	Policy	7	10	20	7	10	41	5	31	31	250
2018	Project management	8	21	24	4	5	32	5	47	15	121
2018	Other services to the public	16	15	29	7	13	21	0	38	25	57
2018	None of the above	11	9	26	2	7	38	7	37	15	137

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	19	37	21	4	9	9	0	63	15	24
2019	Federal regulators	39	30	19	0	7	5	0	72	8	16
2019	Compliance, inspection and enforcement	34	16	5	0	40	5	0	53	42	13
2019	Communications or public affairs	22	31	20	2	2	20	2	69	5	56
2019	Access to information and privacy	39	52	9	0	0	0	0	91	0	10
2019	Science and technology	18	36	20	4	2	15	4	67	8	47
2019	Legal services	25	36	35	0	0	4	0	63	0	22
2019	Administration and operations	33	22	19	5	2	16	3	67	10	224
2019	Human resources	21	33	23	3	3	15	2	64	7	162
2019	Financial management	25	27	20	3	1	20	2	68	6	91
2019	Procurement	19	7	30	21	0	23	0	34	27	13
2019	Information management	44	21	15	0	5	12	3	76	6	38
2019	Information technology	28	42	16	0	4	7	2	77	5	46
2019	Internal audit	19	41	7	0	0	24	8	90	0	12
2019	Policy	17	25	25	8	7	15	2	51	18	223
2019	Project management	23	31	25	4	7	10	1	60	12	109
2019	Other services to the public	23	27	16	5	5	25	0	67	12	45
2019	None of the above	20	28	21	7	5	16	2	59	15	129
2018	Client contact centre	16	21	42	3	2	12	5	44	6	29
2018	Federal regulators	24	39	24	8	0	4	0	66	9	15
2018	Communications or public affairs	15	31	25	5	5	13	4	56	13	75
2018	Access to information and privacy	50	9	17	24	0	0	0	59	24	12
2018	Science and technology	19	24	23	10	3	20	0	54	17	30
2018	Legal services	39	13	18	9	6	15	0	61	18	29
2018	Administration and operations	30	28	22	3	3	13	1	67	8	220
2018	Human resources	23	38	16	3	3	16	1	75	7	139
2018	Financial management	13	30	22	4	9	20	2	55	16	94
2018	Procurement	25	33	17	0	0	17	8	78	0	12
2018	Information management	30	30	14	3	3	8	12	74	7	34
2018	Information technology	22	37	29	0	0	11	0	67	0	51
2018	Internal audit	32	42	25	0	0	0	0	75	0	12
2018	Evaluation	16	22	29	0	22	11	0	43	25	17
2018	Data sciences	21	34	6	13	0	26	0	74	17	15
2018	Policy	13	30	15	9	9	22	1	56	24	250
2018	Project management	17	32	25	6	5	12	3	58	13	121
2018	Other services to the public	21	22	24	12	8	12	0	50	23	57
2018	None of the above	18	30	23	4	5	19	1	60	11	136

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	20	80	24
2019	Federal regulators	25	75	16
2019	Compliance, inspection and enforcement	10	90	12
2019	Communications or public affairs	16	84	56
2019	Access to information and privacy	9	91	11
2019	Science and technology	13	87	47
2019	Legal services	14	86	23
2019	Administration and operations	16	84	223
2019	Human resources	15	85	165
2019	Financial management	15	85	91
2019	Procurement	30	70	13
2019	Information management	19	81	38
2019	Information technology	18	82	46
2019	Internal audit	0	100	12
2019	Policy	18	82	223
2019	Project management	18	82	110
2019	Other services to the public	23	77	45
2019	None of the above	18	82	130

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	74	26	35
2019	Human resources	85	15	24
2019	Financial management	70	30	14
2019	Policy	78	22	41
2019	Project management	81	19	20
2019	Other services to the public	90	10	10
2019	None of the above	70	30	23

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and operations	47	45	4	4	0	0	93	4	26
2019	Human resources	41	35	8	5	11	0	76	16	21
2019	Financial management	40	39	11	9	0	0	80	9	10
2019	Policy	56	31	9	3	0	0	87	3	32
2019	Project management	45	42	7	6	0	0	87	6	16
2019	None of the above	55	27	6	6	0	6	87	6	16

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Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	43	33	9	5	9	0	0	77	14	24
2019	Federal regulators	62	22	11	5	0	0	0	85	5	16
2019	Compliance, inspection and enforcement	71	14	8	0	0	7	0	91	0	13
2019	Communications or public affairs	78	14	2	4	0	0	2	94	4	56
2019	Access to information and privacy	53	30	9	9	0	0	0	83	9	11
2019	Science and technology	41	24	16	4	7	7	0	71	12	47
2019	Legal services	65	31	0	0	4	0	0	96	4	23
2019	Administration and operations	60	20	12	4	3	1	0	81	7	223
2019	Human resources	62	19	10	2	5	1	0	82	8	165
2019	Financial management	51	24	13	6	2	4	0	78	8	90
2019	Procurement	56	30	7	0	7	0	0	86	7	13
2019	Information management	75	19	0	3	2	0	0	94	6	37
2019	Information technology	70	14	11	2	0	2	0	87	2	46
2019	Internal audit	56	25	8	11	0	0	0	81	11	12
2019	Policy	67	18	8	3	4	1	0	86	7	223
2019	Project management	59	20	10	4	4	2	1	81	8	109
2019	Other services to the public	57	32	7	2	2	0	0	89	5	44
2019	None of the above	65	20	6	3	4	2	0	87	7	130
2018	Client contact centre	56	29	6	7	3	0	0	85	9	29
2018	Federal regulators	69	7	14	0	7	4	0	79	7	15
2018	Communications or public affairs	63	26	4	5	3	0	0	88	8	75
2018	Access to information and privacy	67	0	9	7	17	0	0	67	24	12
2018	Science and technology	51	26	3	10	9	0	0	77	19	30
2018	Legal services	61	24	0	6	3	5	0	90	10	29
2018	Administration and operations	53	28	9	2	4	3	0	84	7	223
2018	Human resources	57	25	9	3	4	1	0	83	8	137
2018	Financial management	42	38	7	8	6	0	0	80	14	91
2018	Procurement	67	17	8	0	8	0	0	83	8	12
2018	Information management	65	25	7	0	3	0	0	90	3	33
2018	Information technology	51	25	10	2	12	0	0	76	14	52
2018	Internal audit	33	42	8	0	17	0	0	75	17	12
2018	Evaluation	43	40	6	5	5	0	0	83	11	17
2018	Data sciences	68	13	19	0	0	0	0	81	0	15
2018	Policy	62	21	6	2	7	2	0	85	9	249
2018	Project management	62	16	13	4	5	0	0	78	9	119
2018	Other services to the public	53	20	13	10	4	0	0	74	13	58
2018	None of the above	62	19	13	4	2	0	0	81	6	135

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	18	45	27	9	0	0	0	64	9	11
2019	Science and technology	0	36	24	24	16	0	0	36	40	12
2019	Administration and operations	18	38	26	9	5	0	3	58	15	62
2019	Human resources	16	45	10	13	9	2	5	65	24	38
2019	Financial management	10	42	26	11	8	0	4	54	20	28
2019	Information technology	0	46	31	10	0	7	7	53	11	16
2019	Policy	12	39	13	16	12	3	4	55	30	68
2019	Project management	16	56	5	16	5	3	0	73	22	41
2019	Other services to the public	9	51	24	17	0	0	0	60	17	12
2019	None of the above	12	49	14	18	7	0	0	61	26	53

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	21	32	21	22	4	0	0	53	26	24
2019	Federal regulators	28	42	12	7	6	5	0	73	14	16
2019	Compliance, inspection and enforcement	24	33	22	5	9	7	0	61	15	13
2019	Communications or public affairs	17	51	18	8	7	0	0	68	14	55
2019	Access to information and privacy	26	36	30	0	9	0	0	62	9	11
2019	Science and technology	20	41	16	10	4	9	0	67	16	47
2019	Legal services	41	30	21	4	4	0	0	71	8	23
2019	Administration and operations	37	35	16	7	3	2	0	73	11	224
2019	Human resources	25	45	14	11	3	3	0	71	14	164
2019	Financial management	23	39	25	4	6	4	0	64	9	90
2019	Procurement	29	37	21	7	7	0	0	66	14	13
2019	Information management	32	27	24	15	2	0	0	58	17	38
2019	Information technology	17	44	27	0	2	7	2	68	2	46
2019	Internal audit	8	66	19	7	0	0	0	74	7	12
2019	Policy	17	51	15	10	7	1	0	68	17	223
2019	Project management	25	38	15	16	5	2	0	64	22	111
2019	Other services to the public	17	32	29	12	2	9	0	53	15	45
2019	None of the above	19	40	19	10	7	3	1	62	18	128
2018	Client contact centre	18	56	15	8	0	3	0	77	8	28
2018	Federal regulators	40	36	15	8	0	0	0	77	8	15
2018	Communications or public affairs	13	53	18	13	3	0	0	66	16	75
2018	Access to information and privacy	24	51	17	7	0	0	0	76	7	12
2018	Science and technology	10	35	34	7	10	4	0	47	18	30
2018	Legal services	31	39	9	6	9	5	0	74	17	29
2018	Administration and operations	35	41	15	6	2	1	0	76	8	222
2018	Human resources	27	47	15	5	2	4	0	78	6	140
2018	Financial management	17	44	19	8	8	3	1	64	16	93
2018	Procurement	33	42	17	0	8	0	0	75	8	12
2018	Information management	26	48	12	3	6	5	0	78	9	34
2018	Information technology	17	54	16	4	4	6	0	75	8	52
2018	Internal audit	32	42	25	0	0	0	0	75	0	12
2018	Evaluation	5	77	11	6	0	0	0	83	6	17
2018	Data sciences	28	58	14	0	0	0	0	86	0	15
2018	Policy	25	40	17	8	6	4	0	67	15	252
2018	Project management	33	44	12	8	3	1	0	77	11	121
2018	Other services to the public	31	35	15	13	4	2	0	68	17	58
2018	None of the above	22	44	13	16	3	1	1	67	19	135

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	23	16	22	26	13	0	0	39	39	24
2019	Federal regulators	27	28	19	25	0	0	0	55	25	16
2019	Compliance, inspection and enforcement	19	33	11	9	22	7	0	55	33	13
2019	Communications or public affairs	16	26	33	15	10	0	0	42	25	56
2019	Access to information and privacy	26	38	18	9	9	0	0	65	17	11
2019	Science and technology	16	41	21	14	8	0	0	57	22	47
2019	Legal services	24	29	21	21	4	0	0	53	26	23
2019	Administration and operations	24	32	22	12	7	3	0	58	20	223
2019	Human resources	21	39	17	13	8	3	0	61	21	164
2019	Financial management	22	28	29	11	9	1	0	50	21	91
2019	Procurement	29	21	28	16	7	0	0	49	23	13
2019	Information management	27	42	14	12	5	0	0	70	16	38
2019	Information technology	29	29	19	16	4	2	0	60	20	46
2019	Internal audit	17	52	31	0	0	0	0	69	0	12
2019	Policy	13	34	22	18	13	0	0	47	30	223
2019	Project management	18	33	18	20	10	1	0	52	30	111
2019	Other services to the public	15	33	31	11	5	5	0	51	16	45
2019	None of the above	17	34	23	14	10	1	1	52	24	129
2018	Client contact centre	14	38	29	12	8	0	0	51	19	29
2018	Federal regulators	18	53	4	15	11	0	0	70	26	15
2018	Communications or public affairs	10	40	27	12	12	0	0	49	24	75
2018	Access to information and privacy	33	17	24	17	9	0	0	50	26	12
2018	Science and technology	17	38	14	17	10	4	0	58	28	30
2018	Legal services	21	27	3	16	22	11	0	54	42	29
2018	Administration and operations	23	38	20	8	9	1	0	62	17	223
2018	Human resources	23	37	19	14	4	2	0	62	18	140
2018	Financial management	13	37	21	11	15	2	1	52	27	94
2018	Procurement	17	33	33	0	17	0	0	50	17	12
2018	Information management	23	19	31	17	9	0	0	42	27	32
2018	Information technology	19	46	15	13	6	0	0	65	20	52
2018	Internal audit	24	51	0	25	0	0	0	75	25	12
2018	Evaluation	5	27	12	28	28	0	0	32	56	17
2018	Data sciences	0	47	14	26	6	6	0	51	34	15
2018	Policy	15	29	20	17	15	3	0	46	33	252
2018	Project management	22	34	25	13	6	0	0	55	20	119
2018	Other services to the public	20	28	14	15	24	0	0	48	38	58
2018	None of the above	13	31	23	20	10	3	0	46	31	137

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	12	36	12	21	16	4	0	49	38	24
2019	Federal regulators	33	36	18	0	13	0	0	68	13	16
2019	Compliance, inspection and enforcement	0	38	35	14	14	0	0	38	28	13
2019	Communications or public affairs	9	33	23	14	20	0	2	42	35	56
2019	Access to information and privacy	26	21	9	18	26	0	0	47	44	11
2019	Science and technology	18	31	31	9	11	0	0	49	20	47
2019	Legal services	24	30	29	8	9	0	0	54	16	23
2019	Administration and operations	23	20	21	17	16	1	2	44	34	224
2019	Human resources	26	23	19	19	12	0	1	50	31	165
2019	Financial management	16	24	24	17	15	0	3	41	34	91
2019	Procurement	37	14	0	14	22	0	14	59	41	13
2019	Information management	24	25	32	13	6	0	0	49	19	38
2019	Information technology	23	33	23	6	15	0	0	56	21	44
2019	Internal audit	7	41	27	25	0	0	0	48	25	12
2019	Policy	18	29	20	16	17	0	0	48	33	223
2019	Project management	17	25	21	14	21	0	1	42	36	111
2019	Other services to the public	32	22	20	6	19	0	0	54	25	45
2019	None of the above	19	29	24	11	16	0	0	49	27	130
2018	Client contact centre	18	11	25	29	18	0	0	29	46	29
2018	Federal regulators	18	32	28	11	11	0	0	50	22	15
2018	Communications or public affairs	7	24	20	25	18	0	5	32	46	75
2018	Access to information and privacy	9	17	26	32	9	0	9	28	44	12
2018	Science and technology	14	9	39	16	21	0	0	23	38	29
2018	Legal services	20	34	25	13	8	0	0	54	21	29
2018	Administration and operations	19	22	19	14	21	1	4	44	36	223
2018	Human resources	21	19	28	16	15	0	1	40	31	139
2018	Financial management	23	23	20	20	13	0	1	47	33	92
2018	Procurement	25	17	17	33	8	0	0	42	42	12
2018	Information management	20	12	15	29	21	0	3	33	51	34
2018	Information technology	29	27	21	10	12	0	2	57	22	52
2018	Internal audit	0	17	34	25	24	0	0	17	49	12
2018	Evaluation	35	42	0	11	12	0	0	77	23	16
2018	Data sciences	21	6	33	27	13	0	0	27	40	15
2018	Policy	17	28	19	16	18	0	1	46	34	252
2018	Project management	12	29	25	14	21	0	0	40	35	121
2018	Other services to the public	19	33	24	10	13	0	1	52	23	58
2018	None of the above	12	28	22	20	16	0	2	41	37	133

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	12	33	26	13	16	0	0	45	29	24
2019	Federal regulators	36	14	41	5	5	0	0	50	9	16
2019	Compliance, inspection and enforcement	43	7	28	22	0	0	0	50	22	13
2019	Communications or public affairs	10	31	34	17	7	0	0	42	24	56
2019	Access to information and privacy	21	9	27	27	17	0	0	30	44	11
2019	Science and technology	21	35	16	17	11	0	0	56	27	47
2019	Legal services	25	26	13	18	13	0	4	54	32	22
2019	Administration and operations	25	28	19	15	12	0	0	53	28	223
2019	Human resources	17	23	29	20	11	1	0	40	31	165
2019	Financial management	16	25	28	21	10	0	0	40	31	91
2019	Procurement	0	31	14	14	34	0	7	33	52	13
2019	Information management	29	33	25	6	7	0	0	62	13	38
2019	Information technology	26	20	14	24	15	0	0	46	40	46
2019	Internal audit	8	42	33	17	0	0	0	51	17	12
2019	Policy	15	29	29	13	14	0	1	44	27	223
2019	Project management	19	25	22	18	17	0	0	43	34	110
2019	Other services to the public	28	26	30	12	2	0	2	56	14	45
2019	None of the above	19	27	20	15	18	0	1	46	34	128
2018	Client contact centre	32	20	21	12	15	0	0	52	27	29
2018	Federal regulators	21	51	16	7	4	0	0	72	11	15
2018	Communications or public affairs	10	21	32	20	16	0	1	32	36	75
2018	Access to information and privacy	0	9	50	9	33	0	0	9	41	12
2018	Science and technology	7	14	54	14	11	0	0	21	25	29
2018	Legal services	20	28	36	13	3	0	0	48	16	29
2018	Administration and operations	23	24	29	11	13	0	0	47	24	223
2018	Human resources	18	24	27	17	14	0	0	42	31	139
2018	Financial management	16	15	36	16	17	0	0	31	33	92
2018	Procurement	8	17	34	17	17	0	8	27	36	12
2018	Information management	19	28	36	9	6	0	3	48	15	33
2018	Information technology	15	27	31	12	13	0	2	43	26	52
2018	Internal audit	0	41	42	0	17	0	0	41	17	12
2018	Evaluation	17	28	21	22	11	0	0	45	33	17
2018	Data sciences	41	40	13	6	0	0	0	81	6	15
2018	Policy	13	22	28	18	19	0	0	35	37	249
2018	Project management	14	22	37	14	13	0	0	36	27	121
2018	Other services to the public	9	38	17	20	16	0	0	47	36	58
2018	None of the above	12	16	34	24	15	0	1	28	39	133

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	21	42	29	0	8	0	0	63	8	24
2019	Federal regulators	14	57	25	0	5	0	0	70	5	16
2019	Compliance, inspection and enforcement	43	32	9	9	0	8	0	81	10	13
2019	Communications or public affairs	12	26	32	18	9	0	2	39	28	56
2019	Access to information and privacy	21	26	18	27	9	0	0	47	35	11
2019	Science and technology	17	42	23	15	2	0	0	60	17	46
2019	Legal services	18	27	21	21	8	0	4	47	31	23
2019	Administration and operations	28	24	24	14	8	1	1	53	22	222
2019	Human resources	23	29	25	15	7	1	0	53	22	163
2019	Financial management	23	18	25	14	18	1	0	42	33	90
2019	Procurement	0	29	23	7	34	0	7	31	44	13
2019	Information management	44	34	12	3	8	0	0	78	10	36
2019	Information technology	24	24	25	9	16	0	2	49	26	45
2019	Internal audit	23	44	25	8	0	0	0	67	8	12
2019	Policy	16	29	22	17	16	0	0	45	33	221
2019	Project management	22	24	28	12	14	0	1	46	26	111
2019	Other services to the public	26	38	23	14	0	0	0	63	14	45
2019	None of the above	21	26	25	18	11	0	1	47	28	127
2018	Client contact centre	32	15	15	24	7	5	3	51	33	29
2018	Federal regulators	19	58	11	12	0	0	0	77	12	15
2018	Communications or public affairs	7	23	34	27	9	0	0	30	36	75
2018	Access to information and privacy	17	9	33	33	9	0	0	26	41	12
2018	Science and technology	18	20	41	11	11	0	0	38	21	29
2018	Legal services	21	26	27	16	10	0	0	47	26	29
2018	Administration and operations	27	26	21	15	10	0	2	54	26	222
2018	Human resources	19	32	22	16	8	0	3	52	25	139
2018	Financial management	14	21	30	17	18	0	0	35	35	92
2018	Procurement	17	8	50	8	8	0	8	27	18	12
2018	Information management	29	28	25	8	6	0	3	59	15	32
2018	Information technology	21	28	17	17	16	0	2	49	33	51
2018	Internal audit	24	17	34	8	17	0	0	41	25	12
2018	Evaluation	28	11	29	16	16	0	0	39	32	17
2018	Data sciences	46	27	14	0	6	0	6	78	7	15
2018	Policy	14	26	26	17	16	1	0	41	33	250
2018	Project management	20	29	27	14	10	0	0	49	24	121
2018	Other services to the public	16	37	27	10	7	0	3	54	17	58
2018	None of the above	14	30	18	24	13	0	1	44	37	133

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	13	20	16	14	33	0	4	35	49	24
2019	Federal regulators	6	55	30	5	5	0	0	61	9	16
2019	Compliance, inspection and enforcement	16	25	14	19	26	0	0	41	45	13
2019	Communications or public affairs	8	21	25	26	18	0	2	29	45	56
2019	Access to information and privacy	9	29	27	18	17	0	0	38	35	11
2019	Science and technology	21	20	35	6	17	0	0	42	23	47
2019	Legal services	10	33	8	18	27	0	4	45	46	22
2019	Administration and operations	25	21	17	18	15	2	1	48	34	223
2019	Human resources	15	17	21	24	21	1	1	33	46	163
2019	Financial management	15	17	33	16	19	0	0	32	36	90
2019	Procurement	0	12	23	14	44	0	7	13	62	13
2019	Information management	33	26	9	15	13	3	0	61	29	38
2019	Information technology	11	25	25	12	27	0	0	36	39	46
2019	Internal audit	0	39	28	33	0	0	0	39	33	12
2019	Policy	15	22	25	19	17	0	1	38	36	223
2019	Project management	18	20	23	17	22	0	0	38	39	111
2019	Other services to the public	22	22	16	23	12	0	5	46	37	45
2019	None of the above	20	13	23	22	22	0	0	33	44	129
2018	Client contact centre	34	18	20	17	11	0	0	52	28	29
2018	Federal regulators	19	27	33	15	7	0	0	46	22	15
2018	Communications or public affairs	10	22	34	22	12	0	0	32	34	74
2018	Access to information and privacy	9	24	17	17	33	0	0	33	50	12
2018	Science and technology	11	24	34	11	18	4	0	35	29	29
2018	Legal services	24	9	32	25	10	0	0	33	35	29
2018	Administration and operations	21	23	19	16	18	0	3	45	35	220
2018	Human resources	18	19	20	19	23	1	0	37	42	138
2018	Financial management	19	13	26	20	21	0	0	32	42	92
2018	Procurement	9	8	33	33	17	0	0	17	50	12
2018	Information management	6	30	26	21	14	0	3	38	36	34
2018	Information technology	16	14	17	21	28	0	3	31	51	51
2018	Internal audit	16	25	34	8	17	0	0	41	25	12
2018	Evaluation	18	28	36	6	12	0	0	46	17	16
2018	Data sciences	20	27	19	27	0	0	6	51	29	15
2018	Policy	15	15	27	19	23	0	1	31	42	252
2018	Project management	17	22	24	18	19	0	0	40	36	121
2018	Other services to the public	19	27	15	19	20	0	0	46	39	58
2018	None of the above	16	15	21	22	23	1	3	32	46	132

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	35	30	12	4	4	4	12	77	9	24
2019	Federal regulators	36	55	5	5	0	0	0	91	5	16
2019	Compliance, inspection and enforcement	65	26	0	0	0	0	8	100	0	13
2019	Communications or public affairs	33	25	22	9	7	0	3	60	17	56
2019	Access to information and privacy	56	18	0	18	9	0	0	74	26	11
2019	Science and technology	47	34	8	9	2	0	0	81	11	46
2019	Legal services	42	31	17	4	0	0	6	77	5	22
2019	Administration and operations	53	16	13	4	7	2	5	74	12	223
2019	Human resources	46	25	14	4	8	1	3	73	12	162
2019	Financial management	35	20	29	9	5	1	1	56	14	90
2019	Procurement	12	21	40	0	21	0	7	35	22	13
2019	Information management	72	8	2	3	5	0	9	88	9	38
2019	Information technology	45	32	9	7	2	0	5	81	10	46
2019	Internal audit	59	33	8	0	0	0	0	92	0	12
2019	Policy	33	30	17	8	10	0	2	65	18	222
2019	Project management	41	24	14	9	7	0	5	68	17	111
2019	Other services to the public	51	26	16	2	2	0	2	79	5	44
2019	None of the above	45	19	14	9	9	0	3	67	19	130
2018	Client contact centre	47	21	13	8	3	0	9	74	12	29
2018	Federal regulators	48	38	0	0	0	0	13	100	0	15
2018	Communications or public affairs	22	34	22	13	8	0	1	57	21	74
2018	Access to information and privacy	43	16	8	9	7	0	17	71	19	12
2018	Science and technology	45	21	23	4	4	0	4	68	7	29
2018	Legal services	42	22	9	6	3	0	17	78	12	29
2018	Administration and operations	49	21	11	8	7	0	4	73	15	222
2018	Human resources	48	23	13	6	6	0	4	73	13	139
2018	Financial management	37	25	20	13	4	0	1	62	17	93
2018	Procurement	42	25	8	8	8	0	8	73	18	12
2018	Information management	62	17	13	0	3	0	6	83	3	34
2018	Information technology	43	31	8	2	4	0	12	84	7	51
2018	Internal audit	25	24	25	0	17	0	8	54	18	12
2018	Evaluation	36	31	6	17	0	6	6	75	19	16
2018	Data sciences	60	27	6	6	0	0	0	87	6	15
2018	Policy	35	25	13	11	12	0	3	62	24	251
2018	Project management	46	22	17	9	5	0	2	69	14	118
2018	Other services to the public	36	33	10	10	2	0	10	76	13	58
2018	None of the above	25	31	18	11	10	1	4	59	22	131

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	30	27	27	8	8	0	0	57	16	24
2019	Federal regulators	55	30	15	0	0	0	0	85	0	16
2019	Compliance, inspection and enforcement	55	17	28	0	0	0	0	72	0	13
2019	Communications or public affairs	23	31	24	9	10	0	2	56	20	56
2019	Access to information and privacy	30	27	17	18	9	0	0	56	26	11
2019	Science and technology	19	36	25	12	9	0	0	54	21	47
2019	Legal services	37	21	25	16	0	0	0	58	16	23
2019	Administration and operations	35	22	23	10	9	1	1	58	19	223
2019	Human resources	37	21	21	10	9	1	1	59	19	164
2019	Financial management	26	30	28	12	2	1	1	57	14	88
2019	Procurement	26	23	23	0	21	0	7	53	22	13
2019	Information management	36	26	18	8	12	0	0	62	20	38
2019	Information technology	42	26	18	7	6	0	0	68	13	45
2019	Internal audit	25	39	17	19	0	0	0	64	19	12
2019	Policy	23	29	20	17	11	0	0	53	27	222
2019	Project management	26	27	24	11	11	0	0	53	22	111
2019	Other services to the public	28	29	27	10	4	2	0	58	14	45
2019	None of the above	27	27	22	13	10	0	1	54	23	130
2018	Client contact centre	43	10	23	12	11	0	0	53	24	28
2018	Federal regulators	28	53	19	0	0	0	0	81	0	15
2018	Communications or public affairs	18	26	31	13	13	0	0	43	26	75
2018	Access to information and privacy	17	33	17	9	24	0	0	50	33	12
2018	Science and technology	28	31	16	14	11	0	0	59	25	29
2018	Legal services	41	18	13	9	15	0	3	61	25	29
2018	Administration and operations	35	20	22	10	13	0	0	55	23	222
2018	Human resources	40	25	14	13	8	0	0	65	21	139
2018	Financial management	23	25	21	16	13	1	0	49	29	92
2018	Procurement	34	33	25	8	0	0	0	67	8	12
2018	Information management	33	28	26	3	8	0	3	62	11	34
2018	Information technology	35	26	19	3	9	0	8	66	14	52
2018	Internal audit	24	25	34	0	17	0	0	49	17	12
2018	Evaluation	28	21	28	17	5	0	0	50	23	17
2018	Data sciences	47	19	33	0	0	0	0	67	0	15
2018	Policy	18	26	26	17	14	0	0	43	31	250
2018	Project management	31	25	21	14	8	0	0	57	22	120
2018	Other services to the public	20	33	29	8	10	0	0	53	18	58
2018	None of the above	20	27	27	12	13	0	2	48	25	132

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	12	49	5	34	0	0	0	61	34	24
2019	Federal regulators	32	28	27	6	7	0	0	60	13	16
2019	Compliance, inspection and enforcement	39	22	7	9	22	0	0	62	31	13
2019	Communications or public affairs	17	40	24	13	4	2	0	59	17	56
2019	Access to information and privacy	47	36	9	0	9	0	0	83	9	11
2019	Science and technology	27	33	21	10	4	3	2	63	15	47
2019	Legal services	13	27	36	21	4	0	0	40	25	23
2019	Administration and operations	32	28	21	11	2	3	3	64	14	221
2019	Human resources	32	25	24	12	5	1	1	58	18	164
2019	Financial management	20	30	28	16	6	0	0	50	22	91
2019	Procurement	19	21	23	7	14	0	16	48	25	13
2019	Information management	42	32	18	0	7	0	0	75	7	38
2019	Information technology	29	39	23	2	4	2	0	70	6	45
2019	Internal audit	25	64	11	0	0	0	0	89	0	12
2019	Policy	18	41	17	14	9	0	0	59	24	223
2019	Project management	19	32	25	13	11	0	0	51	24	110
2019	Other services to the public	31	35	25	10	0	0	0	66	10	44
2019	None of the above	23	31	25	9	9	1	2	55	19	130
2018	Client contact centre	35	32	25	5	3	0	0	68	8	29
2018	Federal regulators	32	27	36	4	0	0	0	59	4	15
2018	Communications or public affairs	17	31	36	9	7	0	0	49	16	75
2018	Access to information and privacy	17	42	33	8	0	0	0	59	8	12
2018	Science and technology	20	25	38	10	7	0	0	45	17	30
2018	Legal services	21	33	18	9	19	0	0	54	28	29
2018	Administration and operations	31	33	20	6	7	0	2	65	14	221
2018	Human resources	27	38	17	12	3	0	2	66	16	139
2018	Financial management	23	30	25	12	4	2	3	57	17	93
2018	Procurement	9	45	27	9	0	0	9	60	10	11
2018	Information management	21	38	24	11	6	0	0	59	17	34
2018	Information technology	32	32	22	8	3	2	2	66	11	51
2018	Internal audit	16	25	51	8	0	0	0	41	8	12
2018	Evaluation	16	11	22	29	16	0	5	28	48	17
2018	Data sciences	20	46	20	6	0	0	6	71	7	15
2018	Policy	20	31	22	14	11	0	2	52	26	251
2018	Project management	11	43	21	15	10	0	0	54	25	119
2018	Other services to the public	11	22	37	16	7	2	6	35	25	57
2018	None of the above	19	26	31	10	12	2	1	46	22	134

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	23	39	13	21	4	0	0	62	25	24
2019	Federal regulators	14	43	32	0	12	0	0	57	12	16
2019	Compliance, inspection and enforcement	43	35	0	14	9	0	0	77	23	13
2019	Communications or public affairs	10	34	29	15	9	1	2	45	25	56
2019	Access to information and privacy	26	38	27	0	9	0	0	65	9	11
2019	Science and technology	33	36	17	12	2	0	0	68	15	46
2019	Legal services	14	27	25	25	9	0	0	41	34	23
2019	Administration and operations	25	28	20	18	6	1	1	55	24	222
2019	Human resources	19	31	20	22	7	1	0	50	29	165
2019	Financial management	20	19	28	20	13	0	1	39	33	91
2019	Procurement	0	16	47	30	7	0	0	16	37	13
2019	Information management	28	43	20	0	10	0	0	71	10	38
2019	Information technology	26	23	18	9	19	2	2	52	29	46
2019	Internal audit	0	48	36	16	0	0	0	48	16	12
2019	Policy	12	28	28	18	14	0	0	40	32	222
2019	Project management	20	23	25	16	17	0	0	42	32	110
2019	Other services to the public	28	46	9	17	0	0	0	74	17	44
2019	None of the above	19	30	24	13	13	1	1	49	26	129
2018	Client contact centre	25	28	33	12	0	3	0	54	12	28
2018	Federal regulators	32	44	19	0	4	0	0	77	4	15
2018	Communications or public affairs	11	29	29	21	9	0	0	40	31	75
2018	Access to information and privacy	9	34	33	24	0	0	0	43	24	12
2018	Science and technology	18	36	21	18	7	0	0	54	25	29
2018	Legal services	24	23	31	6	13	0	3	48	19	29
2018	Administration and operations	28	23	25	14	9	0	1	51	23	221
2018	Human resources	22	27	31	13	7	0	0	49	20	138
2018	Financial management	13	22	29	20	12	1	2	37	33	93
2018	Procurement	19	27	45	9	0	0	0	46	9	11
2018	Information management	15	35	25	12	13	0	0	50	25	34
2018	Information technology	11	33	20	24	10	0	2	46	34	52
2018	Internal audit	16	34	17	34	0	0	0	49	34	12
2018	Evaluation	16	34	5	23	22	0	0	50	44	17
2018	Data sciences	27	33	20	6	13	0	0	60	19	15
2018	Policy	13	30	24	18	14	0	1	44	32	250
2018	Project management	16	25	31	21	8	0	0	40	29	119
2018	Other services to the public	6	43	28	15	4	4	1	51	20	57
2018	None of the above	13	27	21	20	18	0	1	40	38	133

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	16	26	31	20	8	0	0	42	27	24
2019	Federal regulators	27	38	15	13	8	0	0	65	20	15
2019	Compliance, inspection and enforcement	39	12	5	17	26	0	0	52	43	13
2019	Communications or public affairs	17	41	20	11	10	0	0	58	22	56
2019	Access to information and privacy	47	36	9	0	9	0	0	83	9	11
2019	Science and technology	29	22	35	6	8	0	0	51	14	47
2019	Legal services	27	18	25	21	9	0	0	45	29	23
2019	Administration and operations	30	24	21	18	4	2	2	56	23	222
2019	Human resources	24	28	24	14	10	1	0	52	23	165
2019	Financial management	20	21	25	20	14	0	0	41	34	91
2019	Procurement	7	26	14	30	23	0	0	33	53	13
2019	Information management	35	35	17	6	7	0	0	70	13	38
2019	Information technology	26	31	19	16	6	2	0	58	23	46
2019	Internal audit	15	24	33	16	11	0	0	39	27	12
2019	Policy	16	27	22	19	15	0	0	43	35	222
2019	Project management	19	30	18	16	18	0	0	48	34	111
2019	Other services to the public	30	32	19	14	4	0	0	62	19	44
2019	None of the above	18	32	23	10	15	1	1	51	25	130
2018	Client contact centre	33	16	33	11	6	0	0	50	17	29
2018	Federal regulators	31	32	15	15	0	7	0	68	16	15
2018	Communications or public affairs	14	30	29	17	10	0	0	44	27	75
2018	Access to information and privacy	17	40	34	8	0	0	0	57	8	12
2018	Science and technology	23	33	21	14	10	0	0	56	24	30
2018	Legal services	26	19	21	15	13	3	3	48	29	29
2018	Administration and operations	30	24	23	13	10	0	2	54	23	220
2018	Human resources	26	25	23	17	7	0	2	53	24	139
2018	Financial management	22	16	33	16	11	1	1	39	28	93
2018	Procurement	9	27	18	36	9	0	0	37	45	11
2018	Information management	18	37	27	6	10	0	0	56	17	34
2018	Information technology	24	30	17	18	7	0	4	56	26	52
2018	Internal audit	16	25	34	8	17	0	0	41	25	12
2018	Evaluation	12	21	17	17	27	0	5	35	47	17
2018	Data sciences	28	38	27	0	6	0	0	67	6	15
2018	Policy	15	23	30	19	13	0	0	38	32	249
2018	Project management	18	31	24	17	10	0	0	49	26	119
2018	Other services to the public	17	35	17	20	10	2	0	52	31	57
2018	None of the above	19	25	19	19	18	0	1	44	37	133

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	20	24	23	25	8	0	0	44	33	24
2019	Federal regulators	46	24	16	7	6	0	0	70	13	16
2019	Compliance, inspection and enforcement	52	14	12	8	14	0	0	66	22	13
2019	Communications or public affairs	38	28	25	7	0	0	2	67	8	56
2019	Access to information and privacy	56	27	0	9	9	0	0	83	17	11
2019	Science and technology	40	26	23	4	6	0	0	67	10	47
2019	Legal services	31	38	13	10	9	0	0	69	19	23
2019	Administration and operations	37	26	16	14	3	1	2	65	18	221
2019	Human resources	41	26	19	6	6	1	1	68	13	165
2019	Financial management	30	21	19	18	11	0	1	51	29	91
2019	Procurement	29	37	21	7	7	0	0	66	14	13
2019	Information management	49	23	21	0	8	0	0	71	8	36
2019	Information technology	44	21	10	14	9	2	0	67	23	46
2019	Internal audit	41	51	8	0	0	0	0	92	0	12
2019	Policy	38	29	17	6	9	0	0	68	15	223
2019	Project management	48	19	13	7	11	0	1	68	19	111
2019	Other services to the public	41	27	19	6	2	5	0	71	9	44
2019	None of the above	44	25	13	6	10	0	2	70	16	129

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	31	36	20	12	0	0	0	68	12	24
2019	Federal regulators	42	27	17	14	0	0	0	69	14	16
2019	Compliance, inspection and enforcement	50	33	0	17	0	0	0	83	17	13
2019	Communications or public affairs	23	40	18	11	6	0	2	64	17	56
2019	Access to information and privacy	27	47	9	9	9	0	0	74	17	11
2019	Science and technology	23	40	14	17	6	0	0	63	23	47
2019	Legal services	30	30	22	9	9	0	0	60	18	22
2019	Administration and operations	32	29	20	14	4	1	1	62	17	220
2019	Human resources	33	32	19	11	4	1	0	66	15	163
2019	Financial management	27	27	27	14	5	0	0	54	19	91
2019	Procurement	19	21	30	23	7	0	0	40	30	13
2019	Information management	47	19	14	11	10	0	0	66	21	38
2019	Information technology	31	31	25	4	6	2	0	63	11	46
2019	Internal audit	41	39	8	11	0	0	0	80	11	12
2019	Policy	33	35	19	9	4	0	0	68	13	222
2019	Project management	29	34	13	15	9	0	0	63	24	110
2019	Other services to the public	26	49	20	2	0	0	2	77	2	44
2019	None of the above	37	30	15	10	7	0	1	68	17	130
2018	Client contact centre	44	20	21	5	9	0	0	65	14	28
2018	Federal regulators	30	12	33	0	21	0	4	44	22	14
2018	Communications or public affairs	25	29	28	11	5	1	0	55	16	75
2018	Access to information and privacy	17	26	33	24	0	0	0	43	24	12
2018	Science and technology	23	33	27	14	3	0	0	56	17	30
2018	Legal services	17	52	15	6	7	3	0	71	13	29
2018	Administration and operations	30	32	21	9	6	0	2	63	15	218
2018	Human resources	29	32	24	11	4	0	0	61	15	138
2018	Financial management	25	41	18	10	6	0	1	66	16	93
2018	Procurement	20	20	20	30	0	0	10	44	33	10
2018	Information management	23	43	20	8	6	0	0	66	14	34
2018	Information technology	36	36	10	5	9	2	2	75	15	52
2018	Internal audit	41	25	34	0	0	0	0	66	0	12
2018	Evaluation	23	28	33	16	0	0	0	51	16	17
2018	Data sciences	48	46	0	0	0	0	6	100	0	15
2018	Policy	27	31	23	12	7	0	0	58	19	251
2018	Project management	30	30	18	12	8	0	0	61	21	118
2018	Other services to the public	25	23	30	14	6	2	0	49	21	57
2018	None of the above	23	31	24	13	7	0	3	55	20	135

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	33	31	17	12	4	0	4	66	16	24
2019	Federal regulators	63	16	21	0	0	0	0	79	0	16
2019	Compliance, inspection and enforcement	60	25	15	0	0	0	0	85	0	13
2019	Communications or public affairs	30	27	19	8	15	0	2	58	23	55
2019	Access to information and privacy	39	32	10	10	9	0	0	71	19	10
2019	Science and technology	34	31	19	5	12	0	0	65	16	46
2019	Legal services	33	38	20	0	8	0	0	71	8	23
2019	Administration and operations	51	19	14	9	4	0	2	73	13	222
2019	Human resources	56	23	13	5	3	0	0	80	8	164
2019	Financial management	43	21	17	11	5	0	3	67	16	90
2019	Procurement	47	28	9	9	0	0	7	80	10	13
2019	Information management	50	28	9	11	0	0	3	80	11	37
2019	Information technology	47	24	12	10	5	2	0	73	15	44
2019	Internal audit	68	15	17	0	0	0	0	83	0	12
2019	Policy	36	22	23	6	13	0	0	58	19	221
2019	Project management	42	22	19	8	8	0	1	65	16	110
2019	Other services to the public	49	25	19	5	2	0	0	74	7	44
2019	None of the above	43	25	12	9	10	0	2	69	19	129
2018	Client contact centre	47	30	15	9	0	0	0	76	9	29
2018	Federal regulators	46	43	0	7	0	0	4	93	7	15
2018	Communications or public affairs	32	13	20	15	20	0	0	45	34	74
2018	Access to information and privacy	42	17	16	17	0	0	9	64	19	12
2018	Science and technology	24	48	18	7	4	0	0	72	11	29
2018	Legal services	44	24	10	12	7	0	4	71	19	28
2018	Administration and operations	58	16	9	7	4	0	6	78	12	220
2018	Human resources	56	22	9	8	3	0	2	80	11	137
2018	Financial management	46	28	8	7	6	0	4	77	14	92
2018	Procurement	40	20	20	0	10	0	10	67	11	10
2018	Information management	42	27	9	9	10	3	0	71	20	34
2018	Information technology	51	18	11	7	11	0	2	70	18	51
2018	Internal audit	58	25	0	0	17	0	0	83	17	12
2018	Evaluation	23	11	33	6	22	0	5	36	30	17
2018	Data sciences	39	28	14	19	0	0	0	67	19	15
2018	Policy	35	22	21	13	9	0	0	58	22	250
2018	Project management	47	24	10	10	6	0	3	72	17	119
2018	Other services to the public	51	21	12	12	4	0	0	72	16	57
2018	None of the above	42	23	14	10	9	0	2	66	19	132

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	56	18	18	4	0	0	4	77	4	23
2019	Federal regulators	71	18	11	0	0	0	0	89	0	16
2019	Compliance, inspection and enforcement	67	26	0	0	0	0	7	100	0	13
2019	Communications or public affairs	64	12	13	4	6	0	2	77	9	56
2019	Access to information and privacy	65	9	17	9	0	0	0	74	9	11
2019	Science and technology	68	2	6	6	0	2	15	85	7	47
2019	Legal services	70	18	8	0	4	0	0	88	4	23
2019	Administration and operations	67	13	9	2	3	1	5	85	6	222
2019	Human resources	73	10	6	3	0	0	8	90	3	165
2019	Financial management	50	20	16	5	1	1	7	76	6	89
2019	Procurement	66	28	0	0	0	0	7	100	0	13
2019	Information management	67	13	7	3	2	0	7	86	6	38
2019	Information technology	67	11	4	5	2	5	6	88	8	46
2019	Internal audit	77	15	0	0	0	0	8	100	0	12
2019	Policy	67	13	7	3	3	0	6	86	7	223
2019	Project management	64	16	8	2	2	0	8	87	4	111
2019	Other services to the public	73	13	10	2	0	0	2	88	2	44
2019	None of the above	68	7	5	4	3	1	12	86	9	130
2018	Client contact centre	65	25	7	0	3	0	0	90	3	28
2018	Federal regulators	70	19	0	0	0	0	12	100	0	14
2018	Communications or public affairs	46	17	11	5	9	4	7	71	17	74
2018	Access to information and privacy	50	26	9	0	0	0	16	90	0	12
2018	Science and technology	80	7	3	3	0	0	7	93	4	30
2018	Legal services	54	27	10	0	3	0	7	87	3	28
2018	Administration and operations	64	15	8	3	2	0	9	86	5	221
2018	Human resources	72	14	4	5	0	1	3	91	6	138
2018	Financial management	55	20	10	4	8	0	3	78	12	92
2018	Procurement	37	18	27	0	9	0	9	60	10	11
2018	Information management	71	18	3	6	0	0	3	92	6	34
2018	Information technology	70	6	6	3	6	0	9	84	9	52
2018	Internal audit	83	17	0	0	0	0	0	100	0	12
2018	Evaluation	44	18	27	0	5	0	5	66	6	17
2018	Data sciences	74	6	13	6	0	0	0	81	6	15
2018	Policy	67	14	6	3	3	1	6	87	6	252
2018	Project management	71	13	4	4	3	0	5	89	7	118
2018	Other services to the public	75	9	2	5	2	0	8	91	8	57
2018	None of the above	68	17	6	2	2	1	4	89	4	133

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	53	12	9	9	13	0	4	67	23	24
2019	Federal regulators	75	0	7	18	0	0	0	75	18	16
2019	Compliance, inspection and enforcement	52	17	0	14	17	0	0	69	31	13
2019	Communications or public affairs	66	16	9	2	7	0	0	82	9	56
2019	Access to information and privacy	91	0	0	9	0	0	0	91	9	11
2019	Science and technology	69	10	14	2	2	0	2	81	4	47
2019	Legal services	79	13	4	0	4	0	0	92	4	23
2019	Administration and operations	71	10	7	4	4	2	3	85	8	221
2019	Human resources	72	14	3	3	4	1	2	89	8	164
2019	Financial management	59	21	7	5	1	1	5	86	7	89
2019	Procurement	79	0	7	7	0	0	7	85	7	13
2019	Information management	75	11	0	3	7	0	5	90	10	38
2019	Information technology	67	9	5	7	6	2	5	82	13	46
2019	Internal audit	85	8	7	0	0	0	0	93	0	12
2019	Policy	70	11	5	6	6	0	1	82	12	222
2019	Project management	64	10	7	5	8	2	4	78	14	110
2019	Other services to the public	67	21	0	5	2	2	2	92	8	44
2019	None of the above	73	11	3	4	3	1	4	89	8	128
2018	Client contact centre	62	9	18	0	3	0	8	77	3	28
2018	Federal regulators	65	7	17	7	4	0	0	72	11	15
2018	Communications or public affairs	57	15	10	6	7	0	5	76	14	74
2018	Access to information and privacy	76	8	7	0	9	0	0	84	9	12
2018	Science and technology	68	16	12	0	3	0	0	84	3	30
2018	Legal services	62	28	0	0	3	0	7	97	3	28
2018	Administration and operations	65	13	5	4	5	2	6	84	10	220
2018	Human resources	68	16	3	4	5	1	4	88	9	138
2018	Financial management	55	18	12	6	4	1	3	76	11	92
2018	Procurement	73	0	9	0	9	0	9	80	10	11
2018	Information management	69	15	6	2	5	3	0	87	7	33
2018	Information technology	67	11	5	4	5	4	4	85	10	52
2018	Internal audit	92	8	0	0	0	0	0	100	0	12
2018	Evaluation	39	28	5	0	22	0	5	71	23	17
2018	Data sciences	94	0	6	0	0	0	0	94	0	15
2018	Policy	67	10	6	7	7	0	3	79	15	250
2018	Project management	61	18	8	4	4	1	3	83	9	118
2018	Other services to the public	50	19	6	11	12	0	2	70	23	56
2018	None of the above	69	13	6	1	5	2	5	88	6	134

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	43	22	17	0	14	0	4	67	15	24
2019	Federal regulators	33	37	19	11	0	0	0	70	11	16
2019	Compliance, inspection and enforcement	72	14	0	0	14	0	0	86	14	13
2019	Communications or public affairs	49	42	2	7	0	0	0	91	7	56
2019	Access to information and privacy	61	29	0	9	0	0	0	91	9	10
2019	Science and technology	61	24	10	2	2	0	0	86	4	47
2019	Legal services	48	38	9	0	4	0	0	86	4	23
2019	Administration and operations	58	21	12	4	2	2	2	81	6	219
2019	Human resources	61	25	8	4	1	1	1	87	5	164
2019	Financial management	49	21	16	6	3	0	5	73	10	91
2019	Procurement	66	14	14	0	0	0	7	85	0	13
2019	Information management	63	25	3	3	5	0	3	90	8	37
2019	Information technology	62	23	11	0	2	2	0	87	2	46
2019	Internal audit	92	0	8	0	0	0	0	92	0	12
2019	Policy	52	25	16	4	3	0	0	77	7	222
2019	Project management	54	26	12	4	2	1	1	81	6	110
2019	Other services to the public	58	40	0	0	0	2	0	100	0	43
2019	None of the above	54	23	12	3	4	1	3	80	7	129
2018	Client contact centre	59	25	12	0	0	0	4	88	0	29
2018	Federal regulators	52	12	24	4	7	0	0	65	11	15
2018	Communications or public affairs	32	41	16	3	6	0	1	74	9	75
2018	Access to information and privacy	74	9	0	8	0	0	9	91	9	12
2018	Science and technology	47	33	7	7	7	0	0	80	14	30
2018	Legal services	51	22	15	5	0	0	7	78	6	29
2018	Administration and operations	59	22	10	4	2	0	3	83	7	222
2018	Human resources	61	24	7	4	1	0	2	88	5	139
2018	Financial management	48	31	8	5	5	0	3	82	11	94
2018	Procurement	42	25	17	8	0	0	8	73	9	12
2018	Information management	48	33	12	0	7	0	0	81	7	34
2018	Information technology	64	22	7	2	3	0	2	88	5	51
2018	Internal audit	83	8	8	0	0	0	0	92	0	12
2018	Evaluation	22	21	17	17	16	0	5	46	36	17
2018	Data sciences	66	21	6	0	0	0	6	93	0	15
2018	Policy	56	24	12	5	3	0	0	81	7	250
2018	Project management	56	25	12	4	1	0	1	82	6	120
2018	Other services to the public	40	26	20	5	7	0	3	67	12	58
2018	None of the above	51	27	15	2	4	0	1	78	6	133

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	53	9	4	19	12	0	4	64	32	24
2019	Federal regulators	46	31	12	11	0	0	0	77	11	16
2019	Compliance, inspection and enforcement	50	11	14	8	17	0	0	60	26	13
2019	Communications or public affairs	63	14	11	7	4	0	0	78	11	56
2019	Access to information and privacy	74	18	0	0	9	0	0	91	9	11
2019	Science and technology	53	20	12	9	6	0	0	73	15	47
2019	Legal services	61	27	4	0	4	4	0	92	4	23
2019	Administration and operations	62	13	10	7	6	1	1	77	13	219
2019	Human resources	59	17	11	7	5	1	1	77	13	165
2019	Financial management	50	18	11	10	7	0	4	71	17	90
2019	Procurement	49	14	30	7	0	0	0	63	7	13
2019	Information management	73	12	5	2	5	0	3	87	8	38
2019	Information technology	70	13	11	0	6	0	0	83	6	45
2019	Internal audit	49	24	18	8	0	0	0	74	8	12
2019	Policy	57	18	11	5	8	0	0	75	14	222
2019	Project management	57	18	8	6	8	2	1	77	14	110
2019	Other services to the public	57	28	9	2	2	0	0	86	5	44
2019	None of the above	61	16	11	4	4	1	3	80	9	128
2018	Client contact centre	55	9	17	5	11	0	4	67	16	29
2018	Federal regulators	65	20	11	4	0	0	0	85	4	15
2018	Communications or public affairs	47	31	8	4	9	0	1	79	13	74
2018	Access to information and privacy	67	9	16	9	0	0	0	76	9	12
2018	Science and technology	51	12	14	9	14	0	0	64	23	30
2018	Legal services	52	26	12	0	7	0	4	81	7	28
2018	Administration and operations	57	20	8	7	6	0	3	79	13	222
2018	Human resources	55	18	10	4	9	0	3	76	14	139
2018	Financial management	47	15	20	7	9	0	2	63	16	93
2018	Procurement	42	8	25	25	0	0	0	50	25	12
2018	Information management	56	28	13	3	0	0	0	83	3	34
2018	Information technology	55	25	8	0	12	0	0	80	12	51
2018	Internal audit	66	17	0	0	17	0	0	83	17	12
2018	Evaluation	27	13	16	17	22	0	5	42	41	17
2018	Data sciences	53	34	6	0	0	0	6	93	0	15
2018	Policy	52	18	12	8	9	0	1	70	17	250
2018	Project management	49	26	10	8	7	0	0	75	15	119
2018	Other services to the public	49	10	15	19	3	0	3	61	24	58
2018	None of the above	55	16	14	9	5	0	1	71	15	134

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	61	17	0	4	4	0	14	91	9	24
2019	Federal regulators	76	0	13	5	0	0	6	81	5	16
2019	Compliance, inspection and enforcement	72	5	0	0	0	0	22	100	0	13
2019	Communications or public affairs	59	9	4	4	0	0	25	90	5	56
2019	Access to information and privacy	64	18	9	0	0	0	9	90	0	11
2019	Science and technology	46	11	4	4	2	0	33	85	9	47
2019	Legal services	53	21	8	0	4	0	14	86	5	23
2019	Administration and operations	62	13	4	4	0	0	16	90	5	221
2019	Human resources	61	11	4	3	1	1	20	90	4	163
2019	Financial management	43	19	11	6	1	1	19	78	9	91
2019	Procurement	75	0	10	0	0	0	15	88	0	12
2019	Information management	57	15	0	0	2	0	25	97	3	38
2019	Information technology	64	11	5	0	5	2	13	89	6	46
2019	Internal audit	59	25	8	0	0	0	8	91	0	12
2019	Policy	55	11	5	2	2	0	25	88	6	220
2019	Project management	51	16	8	2	2	0	22	85	5	106
2019	Other services to the public	55	5	9	0	0	0	31	86	0	43
2019	None of the above	56	16	3	3	2	0	20	89	7	128
2018	Client contact centre	65	11	6	0	0	0	17	93	0	29
2018	Federal regulators	58	11	0	7	0	0	24	91	9	15
2018	Communications or public affairs	50	17	4	3	0	0	26	90	5	75
2018	Access to information and privacy	60	0	7	9	0	0	24	79	11	12
2018	Science and technology	50	9	7	3	0	0	31	85	5	30
2018	Legal services	63	16	0	0	0	0	21	100	0	28
2018	Administration and operations	59	13	5	1	2	1	19	90	4	223
2018	Human resources	58	7	7	3	2	0	23	85	6	140
2018	Financial management	43	23	6	1	2	0	25	88	4	94
2018	Procurement	45	0	9	0	0	0	46	83	0	11
2018	Information management	59	17	6	0	2	0	16	90	3	34
2018	Information technology	53	19	6	0	2	0	20	90	3	50
2018	Internal audit	75	17	0	0	0	0	8	100	0	12
2018	Evaluation	33	12	11	5	22	0	17	54	33	17
2018	Data sciences	66	14	0	0	0	0	19	100	0	15
2018	Policy	53	11	6	1	2	0	26	86	5	249
2018	Project management	53	17	13	2	1	0	14	83	3	117
2018	Other services to the public	56	10	2	0	0	0	33	97	0	58
2018	None of the above	52	13	6	1	2	0	25	88	4	133

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	56	13	8	9	0	5	9	80	11	24
2019	Federal regulators	68	28	5	0	0	0	0	95	0	16
2019	Compliance, inspection and enforcement	83	0	0	9	0	0	8	90	10	13
2019	Communications or public affairs	71	14	11	2	0	0	2	87	2	56
2019	Access to information and privacy	73	18	9	0	0	0	0	91	0	11
2019	Science and technology	56	33	7	0	2	0	2	91	2	46
2019	Legal services	67	25	4	0	4	0	0	92	4	23
2019	Administration and operations	74	11	6	1	2	0	5	91	3	221
2019	Human resources	78	13	4	1	1	1	4	95	1	164
2019	Financial management	64	19	7	1	0	0	9	91	1	89
2019	Procurement	63	23	0	0	0	0	14	100	0	13
2019	Information management	68	18	2	0	0	0	11	97	0	38
2019	Information technology	64	20	5	2	4	2	2	89	7	46
2019	Internal audit	65	28	7	0	0	0	0	93	0	12
2019	Policy	60	20	10	2	3	0	5	84	5	222
2019	Project management	56	24	13	2	2	0	4	83	4	108
2019	Other services to the public	66	18	11	2	2	0	0	84	5	44
2019	None of the above	58	23	7	3	2	1	6	87	6	129
2018	Client contact centre	70	12	6	5	3	0	4	86	8	29
2018	Federal regulators	54	17	11	0	18	0	0	71	18	15
2018	Communications or public affairs	60	21	7	1	3	0	7	88	4	75
2018	Access to information and privacy	50	9	17	9	0	0	16	70	10	12
2018	Science and technology	53	34	6	3	0	0	3	91	4	30
2018	Legal services	63	21	6	3	0	0	7	90	3	29
2018	Administration and operations	71	15	3	3	0	1	6	93	4	222
2018	Human resources	73	11	8	1	1	0	6	90	2	140
2018	Financial management	68	13	5	1	1	1	11	92	2	94
2018	Procurement	50	8	25	8	0	0	8	64	9	12
2018	Information management	66	14	15	0	0	3	3	84	0	34
2018	Information technology	67	11	4	6	0	0	12	89	6	51
2018	Internal audit	100	0	0	0	0	0	0	100	0	12
2018	Evaluation	69	12	0	0	0	0	19	100	0	15
2018	Data sciences	86	8	0	0	0	0	6	100	0	15
2018	Policy	58	20	11	3	1	0	7	84	4	248
2018	Project management	57	25	9	6	1	0	2	84	7	120
2018	Other services to the public	53	21	10	6	3	0	6	79	10	58
2018	None of the above	55	22	11	4	1	0	7	82	6	132

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	61	13	5	17	0	0	4	77	18	24
2019	Federal regulators	65	24	0	5	6	0	0	89	11	16
2019	Compliance, inspection and enforcement	67	7	9	0	17	0	0	74	17	13
2019	Communications or public affairs	65	18	10	3	2	0	2	85	5	56
2019	Access to information and privacy	62	18	20	0	0	0	0	80	0	11
2019	Science and technology	75	13	6	0	4	0	2	89	5	47
2019	Legal services	71	17	8	0	4	0	0	88	4	23
2019	Administration and operations	69	10	6	4	8	0	3	82	12	221
2019	Human resources	67	13	4	3	9	1	3	83	12	165
2019	Financial management	67	12	7	5	3	0	7	84	8	91
2019	Procurement	79	7	0	0	0	0	14	100	0	13
2019	Information management	55	11	12	0	11	6	6	75	12	38
2019	Information technology	68	11	12	5	2	2	0	81	6	46
2019	Internal audit	93	7	0	0	0	0	0	100	0	12
2019	Policy	75	8	5	2	6	0	3	86	8	222
2019	Project management	70	11	5	4	6	2	3	85	10	110
2019	Other services to the public	68	12	11	6	2	0	0	80	9	44
2019	None of the above	66	15	5	4	5	0	5	85	10	128
2018	Client contact centre	48	27	11	8	3	0	4	78	11	29
2018	Federal regulators	49	20	13	11	0	0	7	74	12	15
2018	Communications or public affairs	65	19	8	1	3	0	4	88	4	75
2018	Access to information and privacy	50	26	8	0	0	0	16	90	0	12
2018	Science and technology	77	12	3	3	0	0	3	93	4	30
2018	Legal services	60	18	7	9	3	0	3	80	13	29
2018	Administration and operations	63	12	11	6	5	0	2	77	11	222
2018	Human resources	69	10	9	4	4	0	4	82	8	140
2018	Financial management	66	14	2	6	4	0	7	87	11	94
2018	Procurement	75	8	0	0	0	0	17	100	0	12
2018	Information management	54	26	2	7	8	0	2	82	15	34
2018	Information technology	55	19	12	4	2	0	8	80	7	51
2018	Internal audit	75	8	8	9	0	0	0	83	9	12
2018	Evaluation	50	23	5	0	16	0	5	77	17	17
2018	Data sciences	59	15	19	0	0	0	6	79	0	15
2018	Policy	68	13	7	4	3	0	5	86	7	251
2018	Project management	60	17	7	8	5	0	3	79	14	120
2018	Other services to the public	60	13	5	7	8	0	8	79	16	58
2018	None of the above	69	11	6	2	5	1	5	86	7	133

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	57	24	18	0	0	0	0	82	0	24
2019	Federal regulators	60	21	13	6	0	0	0	81	6	16
2019	Compliance, inspection and enforcement	53	33	5	0	9	0	0	86	9	13
2019	Communications or public affairs	44	30	15	4	4	0	4	77	8	56
2019	Access to information and privacy	62	27	12	0	0	0	0	88	0	11
2019	Science and technology	35	42	16	4	4	0	0	76	8	47
2019	Legal services	63	21	4	8	4	0	0	84	12	23
2019	Administration and operations	49	24	17	2	5	0	2	75	7	220
2019	Human resources	57	24	13	4	1	1	1	82	5	164
2019	Financial management	56	16	18	5	2	0	2	73	8	91
2019	Procurement	56	30	14	0	0	0	0	86	0	13
2019	Information management	55	26	5	3	8	0	3	83	12	38
2019	Information technology	65	13	12	2	5	2	0	80	7	46
2019	Internal audit	67	24	8	0	0	0	0	92	0	12
2019	Policy	51	26	15	3	3	1	2	79	6	221
2019	Project management	47	29	16	3	4	1	0	77	7	110
2019	Other services to the public	39	32	21	2	5	0	0	71	7	43
2019	None of the above	57	24	9	4	3	0	2	83	8	128
2018	Client contact centre	65	9	18	0	5	0	4	77	5	29
2018	Federal regulators	31	27	27	8	0	0	7	62	9	15
2018	Communications or public affairs	39	28	16	9	5	0	1	69	14	74
2018	Access to information and privacy	41	43	0	8	0	0	7	91	9	12
2018	Science and technology	38	25	24	14	0	0	0	63	14	30
2018	Legal services	57	19	9	3	5	0	7	81	10	29
2018	Administration and operations	55	23	12	5	3	0	2	80	8	223
2018	Human resources	53	18	15	8	5	0	1	72	13	138
2018	Financial management	39	32	17	6	5	0	1	72	11	94
2018	Procurement	67	17	8	8	0	0	0	83	8	12
2018	Information management	37	32	15	11	0	0	5	72	12	34
2018	Information technology	60	19	12	4	2	0	4	82	6	51
2018	Internal audit	49	42	9	0	0	0	0	91	0	12
2018	Evaluation	32	29	16	12	0	0	11	68	13	17
2018	Data sciences	59	21	20	0	0	0	0	80	0	15
2018	Policy	48	28	15	5	2	0	2	78	7	251
2018	Project management	47	34	13	6	0	0	1	81	6	120
2018	Other services to the public	41	25	15	5	8	0	6	70	14	58
2018	None of the above	48	26	15	6	4	1	1	76	9	134

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	16	22	30	25	8	0	0	38	32	24
2019	Federal regulators	14	27	42	18	0	0	0	40	18	16
2019	Compliance, inspection and enforcement	22	25	45	0	9	0	0	46	9	13
2019	Communications or public affairs	9	33	45	4	9	0	0	42	13	55
2019	Access to information and privacy	17	38	9	18	9	0	9	61	29	11
2019	Science and technology	6	31	41	13	9	0	0	37	22	47
2019	Legal services	14	43	21	17	4	0	0	58	21	23
2019	Administration and operations	15	32	33	15	4	0	0	47	19	224
2019	Human resources	12	39	27	18	3	1	1	52	21	164
2019	Financial management	14	21	45	15	5	0	0	35	20	91
2019	Procurement	12	16	51	14	7	0	0	29	21	13
2019	Information management	33	33	21	8	5	0	0	66	13	38
2019	Information technology	22	33	24	14	7	0	0	55	20	46
2019	Internal audit	8	34	58	0	0	0	0	42	0	12
2019	Policy	9	37	33	15	7	0	0	45	22	222
2019	Project management	14	22	40	12	11	0	0	36	23	111
2019	Other services to the public	14	46	33	5	2	0	0	60	7	44
2019	None of the above	14	30	33	17	5	0	0	45	22	130
2018	Client contact centre	35	28	14	15	8	0	0	63	23	29
2018	Federal regulators	14	35	38	13	0	0	0	49	13	14
2018	Communications or public affairs	6	23	48	17	5	0	0	29	23	75
2018	Access to information and privacy	0	26	40	17	17	0	0	26	34	12
2018	Science and technology	0	38	41	10	10	0	0	38	20	30
2018	Legal services	18	24	42	13	3	0	0	42	16	29
2018	Administration and operations	20	26	34	15	4	0	0	46	20	222
2018	Human resources	16	29	37	12	7	0	0	44	19	140
2018	Financial management	5	30	35	18	11	0	0	36	29	94
2018	Procurement	8	33	50	0	8	0	0	42	8	12
2018	Information management	14	32	31	21	3	0	0	46	24	33
2018	Information technology	14	30	40	11	5	0	0	44	16	51
2018	Internal audit	8	24	51	0	17	0	0	32	17	12
2018	Evaluation	0	28	33	28	11	0	0	28	39	17
2018	Data sciences	6	54	33	6	0	0	0	61	6	15
2018	Policy	8	30	33	22	8	0	0	37	30	252
2018	Project management	9	34	34	17	6	0	0	43	23	121
2018	Other services to the public	10	29	39	18	5	0	0	38	23	58
2018	None of the above	11	26	36	19	8	0	1	37	26	136

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	12	29	35	17	8	0	0	25	41	24
2019	Federal regulators	0	29	36	11	25	0	0	36	29	16
2019	Compliance, inspection and enforcement	9	40	12	18	22	0	0	39	48	13
2019	Communications or public affairs	15	17	34	21	13	0	0	34	31	56
2019	Access to information and privacy	26	9	38	18	9	0	0	27	35	11
2019	Science and technology	13	31	27	27	2	0	0	29	43	46
2019	Legal services	4	34	36	17	8	0	0	25	38	23
2019	Administration and operations	11	22	38	18	11	0	0	29	33	217
2019	Human resources	9	22	38	17	14	0	1	31	32	163
2019	Financial management	5	26	37	20	10	1	0	30	32	91
2019	Procurement	7	9	70	14	0	0	0	14	16	13
2019	Information management	5	17	40	27	12	0	0	39	22	37
2019	Information technology	7	30	30	27	6	0	0	33	37	46
2019	Internal audit	0	24	56	0	19	0	0	19	24	12
2019	Policy	11	22	41	21	5	0	0	26	33	223
2019	Project management	17	20	43	16	5	0	0	20	37	109
2019	Other services to the public	5	22	42	28	4	0	0	32	26	44
2019	None of the above	10	29	34	20	7	0	0	27	39	130
2018	Client contact centre	3	29	21	19	28	0	0	48	32	29
2018	Federal regulators	7	11	63	4	14	0	0	18	19	14
2018	Communications or public affairs	12	23	37	19	9	0	0	28	35	74
2018	Access to information and privacy	24	26	24	17	9	0	0	26	50	12
2018	Science and technology	14	18	45	20	4	0	0	24	32	29
2018	Legal services	4	23	39	23	12	0	0	35	26	27
2018	Administration and operations	12	18	33	22	14	0	0	36	31	221
2018	Human resources	12	17	36	20	14	0	0	34	29	138
2018	Financial management	12	22	41	15	10	0	0	25	34	93
2018	Procurement	9	9	64	18	0	0	0	18	18	11
2018	Information management	16	16	45	18	6	0	0	23	32	34
2018	Information technology	12	24	42	17	6	0	0	23	35	52
2018	Internal audit	17	0	59	24	0	0	0	24	17	12
2018	Evaluation	5	43	29	17	5	0	0	22	49	17
2018	Data sciences	6	6	47	40	0	0	0	40	13	15
2018	Policy	17	21	40	15	8	0	0	23	37	250
2018	Project management	10	24	37	22	7	0	0	29	34	121
2018	Other services to the public	15	23	39	17	6	0	0	23	39	55
2018	None of the above	15	18	41	17	6	0	1	23	35	133

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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	22	31	19	13	16	0	0	22	78	24
2019	Federal regulators	5	51	21	12	6	6	0	5	95	16
2019	Compliance, inspection and enforcement	26	9	36	6	15	0	8	28	72	12
2019	Communications or public affairs	17	28	26	13	16	0	0	17	83	56
2019	Access to information and privacy	38	26	9	9	17	0	0	38	62	11
2019	Science and technology	30	25	20	17	6	2	0	31	69	47
2019	Legal services	26	31	21	13	9	0	0	26	74	22
2019	Administration and operations	25	30	22	13	8	1	1	25	75	223
2019	Human resources	32	23	25	12	7	1	1	33	67	165
2019	Financial management	17	32	24	18	9	0	1	17	83	91
2019	Procurement	30	34	7	16	12	0	0	30	70	13
2019	Information management	24	38	29	10	0	0	0	24	76	38
2019	Information technology	27	34	11	12	6	5	5	30	70	46
2019	Internal audit	7	52	25	16	0	0	0	7	93	12
2019	Policy	19	28	29	12	11	0	1	19	81	223
2019	Project management	17	28	22	20	11	1	1	17	83	110
2019	Other services to the public	23	40	18	0	15	0	5	24	76	45
2019	None of the above	19	31	26	16	7	1	0	19	81	130
2018	Client contact centre	19	31	33	16	2	0	0	19	81	29
2018	Federal regulators	11	39	19	20	11	0	0	11	89	15
2018	Communications or public affairs	20	24	24	13	16	1	1	20	80	75
2018	Access to information and privacy	26	17	42	7	9	0	0	26	74	12
2018	Science and technology	21	27	14	23	14	0	0	21	79	29
2018	Legal services	39	22	12	19	8	0	0	39	61	29
2018	Administration and operations	31	29	18	9	11	0	1	31	69	222
2018	Human resources	31	24	23	14	7	0	1	31	69	140
2018	Financial management	29	26	28	8	8	0	2	29	71	94
2018	Procurement	25	17	33	25	0	0	0	25	75	12
2018	Information management	27	28	26	8	11	0	0	27	73	34
2018	Information technology	46	31	2	7	10	2	2	47	53	52
2018	Internal audit	8	17	34	24	17	0	0	8	92	12
2018	Evaluation	40	28	5	0	11	11	5	47	53	17
2018	Data sciences	14	21	19	20	26	0	0	14	86	15
2018	Policy	25	25	20	11	14	3	1	26	74	251
2018	Project management	19	31	22	9	17	2	0	19	81	120
2018	Other services to the public	27	31	22	6	11	3	0	28	72	57
2018	None of the above	21	30	21	15	9	3	2	22	78	137

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	74	26	19
2019	Federal regulators	42	58	14
2019	Communications or public affairs	64	36	46
2019	Science and technology	60	40	32
2019	Legal services	53	47	17
2019	Administration and operations	65	35	164
2019	Human resources	65	35	112
2019	Financial management	59	41	75
2019	Information management	56	44	29
2019	Information technology	50	50	30
2019	Internal audit	61	39	11
2019	Policy	61	39	178
2019	Project management	66	34	89
2019	Other services to the public	72	28	31
2019	None of the above	65	35	104

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	30	70	19
2019	Federal regulators	79	21	14
2019	Communications or public affairs	32	68	46
2019	Science and technology	59	41	31
2019	Legal services	46	54	17
2019	Administration and operations	40	60	162
2019	Human resources	38	62	108
2019	Financial management	49	51	73
2019	Information management	62	38	29
2019	Information technology	60	40	29
2019	Internal audit	38	62	11
2019	Policy	32	68	175
2019	Project management	32	68	88
2019	Other services to the public	46	54	31
2019	None of the above	35	65	103
2018	Client contact centre	64	36	24
2018	Federal regulators	37	63	13
2018	Communications or public affairs	29	71	58
2018	Science and technology	25	75	23
2018	Legal services	40	60	19
2018	Administration and operations	27	73	153
2018	Human resources	30	70	95
2018	Financial management	31	69	65
2018	Information management	20	80	26
2018	Information technology	51	49	26
2018	Internal audit	9	91	11
2018	Data sciences	38	62	13
2018	Policy	33	67	178
2018	Project management	34	66	96
2018	Other services to the public	33	67	41
2018	None of the above	28	72	102

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	43	13	25	4	12	0	4	58	16	24
2019	Federal regulators	34	23	13	11	7	0	12	65	20	16
2019	Compliance, inspection and enforcement	42	0	0	0	40	0	19	51	49	13
2019	Communications or public affairs	21	24	26	9	12	0	7	48	23	55
2019	Access to information and privacy	29	27	18	18	9	0	0	56	26	11
2019	Science and technology	36	22	17	7	12	0	6	61	21	47
2019	Legal services	29	33	4	4	21	0	8	68	28	23
2019	Administration and operations	39	17	11	14	11	0	6	60	28	223
2019	Human resources	33	19	16	11	16	1	5	55	28	162
2019	Financial management	27	15	18	18	15	1	5	45	36	90
2019	Procurement	30	0	49	7	7	0	7	32	15	13
2019	Information management	43	25	15	10	0	0	7	73	11	38
2019	Information technology	44	6	6	20	20	2	2	52	42	46
2019	Internal audit	23	52	8	0	17	0	0	75	17	12
2019	Policy	37	22	15	10	11	0	4	62	22	221
2019	Project management	36	17	15	12	14	2	4	56	28	110
2019	Other services to the public	41	16	17	7	7	0	13	65	16	45
2019	None of the above	37	15	14	17	9	0	8	56	28	129
2018	Client contact centre	43	5	27	12	3	0	9	53	17	28
2018	Federal regulators	28	29	19	4	21	0	0	56	25	14
2018	Communications or public affairs	31	7	23	12	15	3	10	43	31	75
2018	Access to information and privacy	41	17	7	0	17	0	17	70	21	12
2018	Science and technology	27	10	21	14	14	0	14	44	32	30
2018	Legal services	37	13	3	9	29	0	9	55	42	29
2018	Administration and operations	38	12	13	18	13	0	7	53	33	220
2018	Human resources	33	13	17	17	15	0	5	48	33	140
2018	Financial management	31	13	16	21	15	0	5	45	38	94
2018	Procurement	9	9	18	55	9	0	0	18	64	11
2018	Information management	8	14	34	20	13	3	8	25	37	33
2018	Information technology	36	11	18	12	7	6	9	56	23	52
2018	Internal audit	8	24	25	9	25	0	8	35	37	12
2018	Evaluation	46	5	21	11	5	0	11	58	18	17
2018	Data sciences	40	14	13	14	6	0	13	62	23	15
2018	Policy	41	17	16	7	12	1	6	62	21	250
2018	Project management	34	24	13	12	11	0	6	62	24	121
2018	Other services to the public	44	10	19	10	6	5	6	61	18	58
2018	None of the above	31	16	13	14	15	0	10	53	32	134

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	10	20	15	15	17	7	16	39	41	19
2019	Federal regulators	35	15	27	9	0	0	14	58	10	13
2019	Communications or public affairs	6	48	9	8	22	2	4	58	33	46
2019	Science and technology	7	28	18	15	27	3	3	37	44	32
2019	Legal services	6	17	24	24	30	0	0	23	53	17
2019	Administration and operations	13	15	18	21	20	2	12	32	47	165
2019	Human resources	16	24	16	16	15	2	12	46	36	110
2019	Financial management	6	34	18	19	13	1	10	44	36	72
2019	Information management	21	32	14	19	14	0	0	53	33	29
2019	Information technology	20	28	14	17	10	0	11	54	30	30
2019	Internal audit	0	38	26	0	18	9	9	46	22	11
2019	Policy	4	24	13	22	29	2	6	30	56	177
2019	Project management	7	21	15	20	29	1	7	31	53	89
2019	Other services to the public	16	24	29	6	19	0	6	42	27	32
2019	None of the above	9	27	14	15	26	4	6	40	45	103
2018	Client contact centre	13	18	26	11	28	0	4	32	40	24
2018	Federal regulators	23	44	9	12	12	0	0	66	25	13
2018	Communications or public affairs	9	33	12	15	26	3	2	44	43	58
2018	Science and technology	0	25	22	18	34	0	0	25	52	23
2018	Legal services	0	10	21	15	43	0	10	12	65	19
2018	Administration and operations	10	21	19	19	25	2	4	32	47	153
2018	Human resources	15	30	20	18	12	1	4	47	32	96
2018	Financial management	13	25	16	6	25	4	10	44	37	65
2018	Information management	2	45	8	11	26	4	4	51	40	26
2018	Information technology	16	16	25	15	25	0	4	33	41	26
2018	Internal audit	8	18	18	9	28	0	18	32	45	11
2018	Data sciences	8	9	16	37	30	0	0	16	67	13
2018	Policy	10	15	15	22	32	3	3	26	58	180
2018	Project management	12	28	14	18	24	0	5	41	44	96
2018	Other services to the public	12	25	17	24	14	0	8	40	41	41
2018	None of the above	3	25	16	20	32	1	4	29	54	102

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	10	10	25	0	38	7	10	24	46	19
2019	Federal regulators	23	12	22	7	15	0	22	45	27	14
2019	Communications or public affairs	0	22	7	24	34	4	9	25	67	46
2019	Science and technology	4	21	15	25	36	0	0	25	60	32
2019	Legal services	6	6	18	35	36	0	0	12	70	17
2019	Administration and operations	6	12	21	19	32	2	8	20	57	164
2019	Human resources	7	6	10	28	43	1	4	14	76	110
2019	Financial management	3	24	18	20	24	4	7	30	49	72
2019	Information management	4	24	10	27	28	0	7	31	59	29
2019	Information technology	11	20	19	14	33	0	4	32	49	30
2019	Internal audit	0	17	21	17	26	0	18	21	53	11
2019	Policy	2	10	12	25	42	4	5	13	73	178
2019	Project management	5	20	9	10	51	2	4	26	64	89
2019	Other services to the public	5	16	20	23	29	5	3	22	56	32
2019	None of the above	4	23	17	9	39	3	6	29	52	103
2018	Client contact centre	10	5	17	23	37	0	8	16	66	24
2018	Federal regulators	15	22	29	0	34	0	0	38	34	13
2018	Communications or public affairs	2	9	15	19	50	2	3	11	73	58
2018	Science and technology	0	12	13	18	57	0	0	12	75	23
2018	Legal services	0	0	10	26	64	0	0	0	90	19
2018	Administration and operations	5	9	12	20	51	0	4	14	73	153
2018	Human resources	2	11	12	17	52	1	6	13	74	96
2018	Financial management	1	7	15	16	48	6	7	10	73	65
2018	Information management	0	22	12	11	48	4	3	24	63	26
2018	Information technology	3	7	34	16	36	0	4	11	54	26
2018	Internal audit	0	9	9	18	63	0	0	9	82	11
2018	Data sciences	15	0	23	16	46	0	0	15	62	13
2018	Policy	2	12	10	27	46	3	2	14	76	179
2018	Project management	5	10	9	18	51	0	7	16	74	95
2018	Other services to the public	12	10	13	17	41	0	8	23	63	41
2018	None of the above	4	12	15	11	53	3	4	16	68	102

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results by Theme for Crown-Indigenous Relations and Northern Affairs by Question 95. With which of the following communities do you most closely identify in relation to your current job?

Table of Contents

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 16. Overall, I like my job.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 31. I am satisfied with the quality of supervision I receive.

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Job fit and development

Question 4. I get the training I need to do my job.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Question 17. I can complete my assigned workload during my regular working hours.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Question 40. I feel that change is managed well in my department or agency.

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.