2019 Public Service Employee Survey Results by Theme for Department of Finance Canada by Question 102. In which province or territory do you work?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 47 39 8 5 2 0 0 86 6 578
2018 National Capital Region 37 46 10 5 2 0 0 83 7 464
2017 National Capital Region 41 46 6 5 2 0 0 87 7 525
2017 Ontario (excluding National Capital Region) 32 39 14 0 15 0 0 71 15 13
2014 National Capital Region 38 44 8 8 2 0 0 82 9 571
2014 Ontario (excluding National Capital Region) 50 25 8 9 8 0 0 75 17 12

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 44 37 9 6 3 0 0 82 9 579
2018 National Capital Region 41 35 11 7 5 0 0 77 12 466
2017 National Capital Region 36 41 10 7 6 0 0 77 14 522
2017 Ontario (excluding National Capital Region) 40 22 22 16 0 0 0 63 16 13

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 55 32 9 2 1 0 0 88 3 579
2018 National Capital Region 51 37 9 2 1 0 0 88 3 467
2017 National Capital Region 53 36 6 3 1 0 0 90 4 523
2017 Ontario (excluding National Capital Region) 33 35 15 16 0 0 0 68 16 13
2014 National Capital Region 59 30 9 2 0 0 0 89 3 569
2014 Ontario (excluding National Capital Region) 59 33 8 0 0 0 0 92 0 12

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 50 38 7 3 2 0 0 88 5 579
2018 National Capital Region 46 40 9 3 2 0 0 86 5 468
2017 National Capital Region 46 41 7 4 2 0 0 87 6 524
2017 Ontario (excluding National Capital Region) 42 29 14 15 0 0 0 71 15 13
2014 National Capital Region 44 39 10 4 2 0 0 84 7 569
2014 Ontario (excluding National Capital Region) 67 24 0 9 0 0 0 91 9 12

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 57 30 8 3 1 0 0 88 4 576
2018 National Capital Region 54 32 8 3 2 0 0 86 6 469
2017 National Capital Region 54 29 11 4 2 0 0 82 6 523
2017 Ontario (excluding National Capital Region) 47 32 22 0 0 0 0 78 0 13
2014 National Capital Region 48 31 12 6 2 0 0 80 8 571
2014 Ontario (excluding National Capital Region) 34 50 8 8 0 0 0 84 8 12

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 56 32 8 4 1 0 0 88 5 578
2018 National Capital Region 52 35 7 4 2 0 0 87 6 469
2017 National Capital Region 50 35 8 4 2 0 0 85 7 524
2017 Ontario (excluding National Capital Region) 30 48 14 8 0 0 0 78 8 13
2014 National Capital Region 47 35 11 5 2 0 0 82 7 571
2014 Ontario (excluding National Capital Region) 42 42 8 8 0 0 0 84 8 12

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 49 28 12 5 3 2 1 79 9 580
2018 National Capital Region 46 27 13 7 4 2 0 75 12 470
2017 National Capital Region 45 26 14 8 4 2 1 73 13 522
2017 Ontario (excluding National Capital Region) 33 37 5 16 8 0 0 70 25 13
2014 National Capital Region 41 27 16 8 5 3 0 70 14 571
2014 Ontario (excluding National Capital Region) 50 25 0 8 8 9 0 82 18 12
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 60 25 8 3 1 1 3 89 4 576

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 65 22 7 3 2 2 0 89 4 575
2018 National Capital Region 57 26 7 4 4 2 0 84 8 463
2017 National Capital Region 56 26 7 5 3 2 1 85 8 525
2017 Ontario (excluding National Capital Region) 64 29 0 7 0 0 0 93 7 13
2014 National Capital Region 48 30 11 5 2 3 1 81 8 571
2014 Ontario (excluding National Capital Region) 58 17 8 9 8 0 0 75 17 12

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 56 32 6 3 1 1 1 89 5 575
2018 National Capital Region 50 34 8 6 2 0 0 84 8 464
2017 National Capital Region 51 35 6 5 3 0 0 86 8 526
2017 Ontario (excluding National Capital Region) 56 20 16 7 0 0 0 76 7 13
2014 National Capital Region 45 36 10 7 2 1 0 81 9 571
2014 Ontario (excluding National Capital Region) 58 17 8 17 0 0 0 75 17 12

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 61 26 6 5 2 0 0 87 7 577
2018 National Capital Region 51 29 11 4 4 0 0 80 9 467
2017 National Capital Region 55 31 7 6 2 0 0 86 8 523
2017 Ontario (excluding National Capital Region) 55 33 5 0 7 0 0 87 7 13
2014 National Capital Region 50 33 9 6 2 1 0 83 8 569
2014 Ontario (excluding National Capital Region) 50 41 0 0 9 0 0 91 9 12

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 55 28 7 3 1 6 0 88 4 579
2018 National Capital Region 48 28 11 3 3 6 0 81 6 470
2017 National Capital Region 48 35 8 3 2 5 0 86 5 526
2017 Ontario (excluding National Capital Region) 38 45 16 0 0 0 0 84 0 13
2014 National Capital Region 47 32 10 3 2 6 0 84 5 571
2014 Ontario (excluding National Capital Region) 41 17 17 8 0 8 9 70 10 12

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 54 33 8 3 1 1 0 88 5 578
2018 National Capital Region 47 33 10 5 4 1 0 81 9 470
2017 National Capital Region 46 36 9 5 2 1 0 84 7 526
2017 Ontario (excluding National Capital Region) 31 51 19 0 0 0 0 81 0 13
2014 National Capital Region 48 36 9 4 2 1 0 84 6 570
2014 Ontario (excluding National Capital Region) 49 9 17 16 0 0 9 64 18 12

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 41 39 11 5 1 3 0 82 6 579
2018 National Capital Region 35 36 16 7 3 3 0 73 11 468
2017 National Capital Region 35 41 12 6 3 3 0 78 10 525
2017 Ontario (excluding National Capital Region) 31 54 15 0 0 0 0 85 0 13
2014 National Capital Region 33 39 15 6 2 4 0 75 9 571
2014 Ontario (excluding National Capital Region) 27 36 18 0 9 0 10 70 10 11

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 26 46 14 11 2 1 0 72 13 575
2018 National Capital Region 21 41 15 15 6 1 0 63 22 471
2017 National Capital Region 25 40 15 14 4 2 0 66 18 525
2017 Ontario (excluding National Capital Region) 23 51 19 8 0 0 0 73 8 13
2014 National Capital Region 22 40 17 14 3 2 0 64 18 570
2014 Ontario (excluding National Capital Region) 33 25 16 17 0 9 0 64 19 12
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 38 41 8 8 3 0 0 80 11 580
2018 National Capital Region 37 36 12 8 7 0 0 73 15 467
2017 National Capital Region 33 39 12 11 4 0 0 72 15 524
2017 Ontario (excluding National Capital Region) 30 34 21 16 0 0 0 64 16 13
2014 National Capital Region 28 40 15 12 5 0 0 68 17 571
2014 Ontario (excluding National Capital Region) 34 33 17 8 8 0 0 67 16 12

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 38 44 8 7 2 0 0 82 10 578
2018 National Capital Region 30 47 10 8 4 0 0 78 13 467
2017 National Capital Region 34 45 9 9 2 0 0 79 12 525
2017 Ontario (excluding National Capital Region) 49 36 16 0 0 0 0 84 0 13

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 46 33 10 6 3 0 1 80 9 577
2018 National Capital Region 41 36 9 9 4 1 0 78 13 467
2017 National Capital Region 40 39 7 9 3 1 1 80 12 525
2017 Ontario (excluding National Capital Region) 48 37 0 16 0 0 0 84 16 13
2014 National Capital Region 37 39 12 7 3 1 1 77 10 571
2014 Ontario (excluding National Capital Region) 50 17 16 0 17 0 0 67 17 12

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 35 41 11 10 3 0 1 76 13 574
2018 National Capital Region 28 48 10 10 3 0 1 76 13 470
2017 National Capital Region 36 41 11 9 3 0 0 77 12 524
2017 Ontario (excluding National Capital Region) 38 25 21 16 0 0 0 64 16 13
2014 National Capital Region 26 39 17 13 2 0 1 66 16 569
2014 Ontario (excluding National Capital Region) 33 33 17 0 17 0 0 66 17 12

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 31 38 13 12 3 2 0 71 16 578
2018 National Capital Region 31 38 14 10 6 2 0 70 16 469
2017 National Capital Region 35 35 12 10 5 3 0 73 15 521
2017 Ontario (excluding National Capital Region) 23 40 8 21 0 8 0 68 23 13
2014 National Capital Region 28 36 13 14 6 3 1 66 20 571
2014 Ontario (excluding National Capital Region) 34 24 17 17 8 0 0 58 25 12

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 32 30 15 10 9 3 2 65 20 580
2018 National Capital Region 32 27 12 12 11 3 2 63 24 470
2017 National Capital Region 32 31 10 12 11 2 2 65 24 523
2017 Ontario (excluding National Capital Region) 32 15 8 37 7 0 0 47 44 13
2014 National Capital Region 28 28 13 14 14 2 2 58 29 570
2014 Ontario (excluding National Capital Region) 17 17 24 8 16 9 9 41 30 12

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 46 27 16 5 2 0 3 76 7 580

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 66 10 9 4 3 1 7 82 8 579

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 57 24 12 3 1 1 3 84 4 578

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 56 19 11 4 3 3 5 81 8 580

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 76 9 3 3 1 2 6 93 4 578

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 84 7 3 2 1 1 3 95 3 580

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 82 6 3 2 1 3 4 94 3 575

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 87 3 1 1 0 1 7 98 1 578

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 42 40 9 5 2 0 1 83 8 576
2018 National Capital Region 35 44 10 8 2 0 0 80 10 470
2017 National Capital Region 41 39 9 7 3 0 0 80 11 524
2017 Ontario (excluding National Capital Region) 33 26 25 16 0 0 0 60 16 13
2014 National Capital Region 33 46 9 9 2 1 0 79 12 571
2014 Ontario (excluding National Capital Region) 50 24 0 18 8 0 0 74 26 12

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 40 37 11 8 3 0 0 78 11 578
2018 National Capital Region 36 38 13 8 5 0 0 74 13 468
2017 National Capital Region 39 37 12 8 4 0 0 76 12 525
2017 Ontario (excluding National Capital Region) 33 28 8 22 0 0 8 67 24 13
2014 National Capital Region 35 39 14 9 3 0 0 75 11 571
2014 Ontario (excluding National Capital Region) 41 17 17 8 8 0 9 64 18 12

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 41 42 9 4 2 1 2 85 6 572
2018 National Capital Region 35 41 12 7 3 0 1 78 10 469
2017 National Capital Region 39 42 8 8 2 0 1 82 10 525
2017 Ontario (excluding National Capital Region) 25 36 39 0 0 0 0 61 0 13
2014 National Capital Region 38 39 11 7 2 1 1 79 9 570
2014 Ontario (excluding National Capital Region) 58 25 17 0 0 0 0 83 0 12

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 26 46 17 7 2 3 0 74 9 579
2018 National Capital Region 28 40 19 6 3 3 0 70 10 472
2017 National Capital Region 27 42 16 8 3 3 0 71 12 522
2017 Ontario (excluding National Capital Region) 22 34 21 7 0 16 0 67 8 13

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 42 39 7 9 3 0 0 81 12 580
2018 National Capital Region 40 38 10 8 3 0 0 79 12 469
2017 National Capital Region 41 35 9 8 6 0 0 76 14 521
2017 Ontario (excluding National Capital Region) 37 19 29 7 0 0 8 60 8 13
2014 National Capital Region 37 33 12 10 6 0 1 71 16 571
2014 Ontario (excluding National Capital Region) 50 33 9 0 8 0 0 83 8 12

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 27 41 20 9 3 0 0 68 12 576
2018 National Capital Region 27 36 22 10 5 0 0 63 15 471
2017 National Capital Region 25 40 20 9 5 0 0 65 14 526
2017 Ontario (excluding National Capital Region) 36 48 8 8 0 0 0 84 8 12
2014 National Capital Region 27 37 20 8 7 0 0 64 16 571
2014 Ontario (excluding National Capital Region) 26 41 25 9 0 0 0 66 9 12

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 49 23 10 7 4 4 4 78 11 578
2017 National Capital Region 41 25 9 7 6 6 5 75 15 524
2017 Ontario (excluding National Capital Region) 49 23 13 0 0 15 0 85 0 13
2014 National Capital Region 34 25 14 9 5 7 7 68 16 571
2014 Ontario (excluding National Capital Region) 74 17 9 0 0 0 0 91 0 12

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 National Capital Region 34 32 34 577
2018 National Capital Region 32 32 35 471
2017 National Capital Region 32 34 35 525
2017 Ontario (excluding National Capital Region) 24 49 28 13
2014 National Capital Region 35 35 30 570
2014 Ontario (excluding National Capital Region) 41 17 42 12

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2018 National Capital Region 9 33 38 8 7 5 151
2017 National Capital Region 11 31 48 6 1 3 164
2014 National Capital Region 7 30 49 10 9999 4 199
Top of Page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 56 32 8 2 2 0 0 88 4 579
2018 National Capital Region 53 39 4 1 2 0 0 93 3 469
2017 National Capital Region 47 39 7 4 2 0 0 87 6 525
2017 Ontario (excluding National Capital Region) 57 21 15 7 0 0 0 78 7 13
2014 National Capital Region 48 39 8 3 1 0 1 88 4 571
2014 Ontario (excluding National Capital Region) 58 33 9 0 0 0 0 91 0 12

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 31 46 15 4 2 1 0 79 6 579
2018 National Capital Region 32 42 15 8 2 1 0 75 10 471
2017 National Capital Region 31 45 13 9 1 1 0 78 10 524
2017 Ontario (excluding National Capital Region) 8 61 22 0 0 8 0 76 0 13
2014 National Capital Region 30 44 15 7 2 2 0 76 9 570
2014 Ontario (excluding National Capital Region) 50 34 8 8 0 0 0 84 8 12

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 5 21 41 23 8 0 1 32 26 578
2018 National Capital Region 8 22 43 20 6 0 1 26 31 469
2017 National Capital Region 6 23 42 19 9 0 2 28 29 524
2017 Ontario (excluding National Capital Region) 0 15 34 10 32 0 8 46 16 13
2014 National Capital Region 5 19 46 21 8 1 1 29 24 570
2014 Ontario (excluding National Capital Region) 0 9 41 41 9 0 0 50 9 12

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 1 5 23 37 30 1 2 69 7 576
2018 National Capital Region 4 10 22 40 22 2 1 63 14 467
2017 National Capital Region 4 10 21 34 27 1 2 63 15 523
2017 Ontario (excluding National Capital Region) 0 0 42 17 34 0 8 55 0 12
2014 National Capital Region 2 11 21 41 22 2 2 65 13 568
2014 Ontario (excluding National Capital Region) 0 18 17 32 16 9 8 59 21 12

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 6 14 36 29 13 1 2 43 20 579
2018 National Capital Region 8 17 35 26 11 1 2 38 25 469
2017 National Capital Region 8 17 36 23 14 1 1 37 26 522
2017 Ontario (excluding National Capital Region) 8 24 33 8 26 0 0 34 32 12
2014 National Capital Region 11 23 34 21 8 2 2 30 35 570
2014 Ontario (excluding National Capital Region) 17 8 43 32 0 0 0 32 25 12

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 5 20 41 23 10 1 1 34 25 573
2018 National Capital Region 6 18 40 26 9 0 1 35 24 467
2017 National Capital Region 8 18 36 27 11 0 1 38 26 524
2017 Ontario (excluding National Capital Region) 0 8 46 19 27 0 0 46 8 12
2014 National Capital Region 5 21 40 22 10 1 1 33 27 571
2014 Ontario (excluding National Capital Region) 0 17 41 24 8 0 9 36 19 12

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 7 14 30 29 16 2 2 47 22 579
2018 National Capital Region 8 19 30 26 12 2 2 40 28 466
2017 National Capital Region 9 20 30 24 14 1 2 39 30 524
2017 Ontario (excluding National Capital Region) 0 25 6 27 35 0 8 67 27 12
2014 National Capital Region 9 19 34 23 12 1 3 36 29 570
2014 Ontario (excluding National Capital Region) 17 25 24 25 8 0 0 33 43 12

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 4 10 27 33 20 3 3 56 15 575
2018 National Capital Region 6 15 29 30 15 3 2 48 22 464
2017 National Capital Region 8 16 27 27 18 2 3 47 25 523
2017 Ontario (excluding National Capital Region) 8 0 33 19 27 6 8 53 9 12
2014 National Capital Region 4 11 28 35 17 3 3 55 16 569
2014 Ontario (excluding National Capital Region) 18 0 25 41 16 0 0 57 18 12

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 5 14 34 31 14 1 2 46 20 574
2018 National Capital Region 6 15 40 26 10 1 2 37 22 468
2017 National Capital Region 7 16 31 31 12 1 3 44 24 524
2017 Ontario (excluding National Capital Region) 8 18 41 0 25 0 8 27 28 12
2014 National Capital Region 6 18 34 26 10 4 3 38 25 568
2014 Ontario (excluding National Capital Region) 17 0 58 17 8 0 0 25 17 12

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 3 15 38 30 12 0 1 43 19 579

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 20 43 19 9 3 5 1 67 13 575

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 59 28 5 5 2 0 0 88 7 578
2018 National Capital Region 53 27 8 7 4 1 0 81 11 468
2017 National Capital Region 52 28 9 7 4 1 0 80 11 526
2017 Ontario (excluding National Capital Region) 49 37 7 0 7 0 0 86 7 13
2014 National Capital Region 51 31 7 8 3 0 0 82 12 571
2014 Ontario (excluding National Capital Region) 50 16 26 0 8 0 0 66 8 12

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 70 21 5 3 1 0 0 91 4 578
2018 National Capital Region 65 25 4 3 3 0 0 90 6 467
2017 National Capital Region 62 28 3 5 2 0 0 90 7 525
2017 Ontario (excluding National Capital Region) 55 23 8 14 0 0 0 78 14 13
2014 National Capital Region 64 29 4 2 0 0 0 93 3 570
2014 Ontario (excluding National Capital Region) 67 33 0 0 0 0 0 100 0 12

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 58 31 6 3 1 1 0 90 4 579
2018 National Capital Region 53 32 8 4 2 0 0 86 5 469

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 33 44 12 8 2 1 0 78 10 576
2018 National Capital Region 39 39 10 7 2 2 0 80 9 468
2017 National Capital Region 35 42 10 7 3 2 0 80 10 524
2017 Ontario (excluding National Capital Region) 38 46 16 0 0 0 0 84 0 13
2014 National Capital Region 41 36 12 6 2 3 0 80 8 571
2014 Ontario (excluding National Capital Region) 58 26 8 8 0 0 0 84 8 12

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 35 41 12 6 2 5 0 80 8 579
2018 National Capital Region 37 39 12 4 3 4 0 80 7 471
2017 National Capital Region 38 37 13 5 3 4 0 78 8 521
2017 Ontario (excluding National Capital Region) 31 61 7 0 0 0 0 93 0 13
2014 National Capital Region 42 32 12 5 2 8 0 81 7 571
2014 Ontario (excluding National Capital Region) 50 26 16 8 0 0 0 76 8 12

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 61 31 5 3 1 0 0 92 3 577
2018 National Capital Region 60 31 5 3 1 0 0 90 5 466
2017 National Capital Region 56 34 5 4 1 0 0 90 5 523
2017 Ontario (excluding National Capital Region) 38 38 24 0 0 0 0 76 0 13
2014 National Capital Region 55 33 7 3 1 0 0 89 4 571
2014 Ontario (excluding National Capital Region) 58 34 8 0 0 0 0 92 0 12

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 43 27 8 5 2 6 8 82 8 578
2018 National Capital Region 29 30 12 10 4 9 6 70 16 467
2017 National Capital Region 32 30 12 8 4 6 8 72 14 526
2017 Ontario (excluding National Capital Region) 32 24 15 16 0 5 8 65 18 13
2014 National Capital Region 36 29 12 6 3 6 8 76 10 571
2014 Ontario (excluding National Capital Region) 33 33 17 0 8 0 9 73 9 12

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 41 38 10 5 1 3 1 83 7 576
2018 National Capital Region 44 37 8 6 2 3 1 84 9 470
2017 National Capital Region 46 36 9 5 3 1 0 83 8 523
2017 Ontario (excluding National Capital Region) 50 29 14 7 0 0 0 79 7 13
2014 National Capital Region 49 32 7 6 2 3 1 85 8 571
2014 Ontario (excluding National Capital Region) 32 26 17 16 9 0 0 58 25 12

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 41 39 15 2 1 2 0 82 3 578
2018 National Capital Region 41 39 15 3 2 1 0 80 5 471

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 18 22 20 11 7 18 4 52 23 579
2018 National Capital Region 20 24 16 12 11 14 3 53 28 469
2017 National Capital Region 16 20 15 13 14 16 5 46 34 524
2017 Ontario (excluding National Capital Region) 16 26 8 7 7 36 0 65 23 13
2014 National Capital Region 15 20 15 14 14 18 4 45 36 571
2014 Ontario (excluding National Capital Region) 16 26 25 0 25 8 0 46 27 12

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 47 43 3 4 2 0 0 91 6 580
2017 National Capital Region 41 47 4 6 2 0 0 88 8 526
2017 Ontario (excluding National Capital Region) 38 37 18 7 0 0 0 75 7 13
2014 National Capital Region 41 46 5 7 1 0 0 87 8 570
2014 Ontario (excluding National Capital Region) 34 58 0 8 0 0 0 92 8 12

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 58 32 4 4 2 0 0 90 6 579
2017 National Capital Region 48 38 5 8 2 0 0 85 9 526
2017 Ontario (excluding National Capital Region) 53 32 7 7 0 0 0 85 7 13
2014 National Capital Region 42 35 9 10 4 0 0 77 15 569
2014 Ontario (excluding National Capital Region) 43 49 0 0 8 0 0 92 8 12

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 58 32 6 2 2 0 0 90 4 575
2017 National Capital Region 56 32 6 4 2 0 0 88 6 522
2017 Ontario (excluding National Capital Region) 47 37 7 8 0 0 0 84 8 13
2014 National Capital Region 52 32 10 4 1 0 0 85 5 571
2014 Ontario (excluding National Capital Region) 68 8 8 16 0 0 0 76 16 12

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 64 19 5 6 5 0 1 83 11 578
2017 National Capital Region 63 18 5 9 4 0 1 82 13 526
2017 Ontario (excluding National Capital Region) 56 36 0 8 0 0 0 92 8 13
2014 National Capital Region 58 19 6 10 6 0 1 78 16 569
2014 Ontario (excluding National Capital Region) 51 16 8 16 9 0 0 67 25 12

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 66 20 6 6 2 0 1 87 8 576
2017 National Capital Region 65 22 4 6 1 1 1 89 7 525
2017 Ontario (excluding National Capital Region) 61 15 16 8 0 0 0 76 8 13
2014 National Capital Region 66 20 5 6 3 0 1 86 9 571
2014 Ontario (excluding National Capital Region) 50 32 0 0 9 0 9 91 9 12

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 81 11 4 2 1 0 1 94 2 574
2017 National Capital Region 80 12 3 3 1 0 0 93 4 526
2017 Ontario (excluding National Capital Region) 76 24 0 0 0 0 0 100 0 13
2014 National Capital Region 76 14 4 3 2 0 1 91 5 571
2014 Ontario (excluding National Capital Region) 83 8 9 0 0 0 0 91 0 12

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 33 28 21 10 4 5 0 64 14 578

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 27 47 10 7 2 1 6 80 10 574

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 53 25 8 1 1 6 6 89 2 576

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 5 95 576
2018 National Capital Region 8 92 472

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 47 53 30

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 66 34 30

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 0 100 30

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 23 77 30

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 0 100 30

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 50 50 30

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 44 56 30

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 53 47 30

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 49 51 30

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 33 67 30

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 49 51 30

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 24 76 30

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 0 100 30

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 40 60 30

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 23 77 30

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 46 54 30

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 20 80 30

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 23 77 30

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 0 100 30

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 44 56 30

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 20 80 30

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 40 60 30

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 57 43 30

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 64 36 30

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 9 91 579

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 17 11 13 4 2 41 14 61 11 578
2018 National Capital Region 16 13 13 3 5 41 9 58 16 469
2017 National Capital Region 14 16 15 5 4 36 10 56 17 526
2017 Ontario (excluding National Capital Region) 22 10 29 7 8 23 0 42 20 13
2014 National Capital Region 17 11 15 4 2 41 10 57 13 571
2014 Ontario (excluding National Capital Region) 0 9 17 8 0 41 25 26 24 12

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 33 30 16 2 1 16 2 76 4 579
2018 National Capital Region 31 31 17 4 3 14 0 72 8 467
2017 National Capital Region 27 33 13 6 3 15 3 74 10 525
2017 Ontario (excluding National Capital Region) 30 10 36 0 8 15 0 48 10 13
2014 National Capital Region 30 28 18 4 2 17 2 70 8 571
2014 Ontario (excluding National Capital Region) 33 41 17 0 0 9 0 81 0 12

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 5 95 578
2018 National Capital Region 4 96 468

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 5 95 577

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 18 10 13 2 2 42 13 62 8 578
2018 National Capital Region 17 14 15 2 2 42 9 63 8 471
2017 National Capital Region 14 14 14 3 1 43 10 61 9 524
2017 Ontario (excluding National Capital Region) 15 16 32 0 0 31 7 49 0 13
2014 National Capital Region 15 10 16 2 1 47 8 57 8 571
2014 Ontario (excluding National Capital Region) 9 9 9 0 8 49 16 51 24 12

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 34 28 16 2 1 17 2 77 4 578
2018 National Capital Region 31 31 16 2 2 16 1 76 5 470
2017 National Capital Region 28 33 12 4 2 18 3 77 7 525
2017 Ontario (excluding National Capital Region) 23 26 29 0 0 15 7 63 0 13
2014 National Capital Region 32 25 18 2 2 20 2 73 5 571
2014 Ontario (excluding National Capital Region) 33 17 25 0 8 17 0 60 10 12

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 11 89 579
2017 National Capital Region 11 89 525
2014 National Capital Region 10 90 569

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 National Capital Region 76 24 57
2014 National Capital Region 70 30 55

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 National Capital Region 55 18 7 16 4 0 0 73 21 44
2014 National Capital Region 55 27 8 5 3 2 0 84 8 39
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 69 19 7 2 2 1 0 89 4 578
2018 National Capital Region 62 22 9 3 3 0 0 85 6 466
2017 National Capital Region 58 27 7 4 3 1 0 86 7 525
2017 Ontario (excluding National Capital Region) 55 33 5 0 7 0 0 87 7 13

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 27 46 15 7 1 4 0 76 9 576
2018 National Capital Region 30 46 14 4 2 3 0 79 7 468
2017 National Capital Region 25 45 16 7 3 3 0 73 10 525
2017 Ontario (excluding National Capital Region) 23 37 16 0 8 7 8 71 10 13

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 28 40 16 10 2 3 0 71 13 577
2018 National Capital Region 25 42 17 10 4 2 0 69 14 470
2017 National Capital Region 22 43 16 11 6 2 0 66 17 526
2017 Ontario (excluding National Capital Region) 30 31 23 0 0 8 8 73 0 13

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 27 32 19 9 12 0 1 60 21 579
2018 National Capital Region 24 28 24 13 10 0 1 53 23 470
2017 National Capital Region 28 26 22 10 12 1 1 55 22 525
2017 Ontario (excluding National Capital Region) 22 18 21 16 7 8 8 48 27 13

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 15 31 33 15 5 0 0 46 21 579
2018 National Capital Region 10 28 35 17 9 0 1 38 26 470
2017 National Capital Region 11 29 31 18 11 0 1 40 29 525
2017 Ontario (excluding National Capital Region) 32 33 27 0 0 0 8 71 0 13

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 19 36 26 13 6 0 0 55 19 576
2018 National Capital Region 15 32 32 14 6 0 1 47 20 466
2017 National Capital Region 16 35 26 14 8 0 1 51 22 522
2017 Ontario (excluding National Capital Region) 34 23 20 7 0 8 8 68 9 13

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 25 33 24 11 7 0 0 58 18 578
2018 National Capital Region 21 28 28 13 8 0 2 50 21 468
2017 National Capital Region 22 25 26 17 8 0 1 47 26 525
2017 Ontario (excluding National Capital Region) 33 31 14 15 0 0 8 69 16 13

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 31 36 17 9 5 0 2 69 14 580
2018 National Capital Region 25 34 22 10 5 0 3 61 16 465
2017 National Capital Region 25 32 21 9 8 0 5 60 18 526
2017 Ontario (excluding National Capital Region) 41 16 15 0 0 0 29 80 0 13

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 21 35 24 12 7 0 1 56 20 578
2018 National Capital Region 22 30 28 10 8 0 1 53 19 467
2017 National Capital Region 24 25 29 12 9 0 0 49 22 524
2017 Ontario (excluding National Capital Region) 15 63 14 0 0 0 8 85 0 13

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 31 39 18 7 2 0 2 72 10 577
2018 National Capital Region 26 38 22 9 4 1 1 64 13 468
2017 National Capital Region 31 38 19 8 4 0 1 70 12 524
2017 Ontario (excluding National Capital Region) 23 47 14 8 0 0 8 76 9 13

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 22 42 25 7 3 0 2 64 10 578
2018 National Capital Region 17 41 24 12 4 1 1 59 16 466
2017 National Capital Region 26 34 25 11 4 0 1 60 15 523
2017 Ontario (excluding National Capital Region) 32 54 5 0 0 0 8 94 0 13

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 30 38 20 8 3 1 1 68 11 578
2018 National Capital Region 24 34 25 11 5 1 1 58 17 469
2017 National Capital Region 28 36 21 9 5 0 0 64 14 524
2017 Ontario (excluding National Capital Region) 31 48 5 7 0 0 8 86 8 13

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 51 26 13 5 3 1 0 78 8 575

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 36 35 19 6 2 1 0 72 8 578
2018 National Capital Region 26 37 24 9 3 1 1 64 12 468
2017 National Capital Region 34 35 20 7 3 0 1 69 10 520
2017 Ontario (excluding National Capital Region) 31 33 27 0 0 0 8 70 0 13

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 68 19 7 3 2 0 1 89 4 579
2018 National Capital Region 58 26 7 3 3 0 2 86 7 468
2017 National Capital Region 65 20 9 3 2 0 0 86 5 526
2017 Ontario (excluding National Capital Region) 59 26 0 7 0 0 8 92 8 13

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 84 7 2 0 0 1 5 97 0 576
2018 National Capital Region 75 15 2 1 1 1 5 95 3 468

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 85 6 3 2 1 1 3 94 3 577
2018 National Capital Region 77 12 3 2 2 1 2 92 4 468
2017 National Capital Region 80 10 4 2 2 0 2 92 3 526
2017 Ontario (excluding National Capital Region) 71 5 8 7 0 0 8 83 8 13

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 70 19 6 2 1 0 1 90 3 574
2018 National Capital Region 64 23 9 3 1 0 1 87 4 466
2017 National Capital Region 64 22 9 3 1 0 1 87 4 525
2017 Ontario (excluding National Capital Region) 49 5 38 0 0 0 8 59 0 13

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 70 17 7 3 2 0 1 88 5 576
2018 National Capital Region 58 20 12 5 5 0 0 78 10 467
2017 National Capital Region 66 16 9 5 3 0 1 83 8 524
2017 Ontario (excluding National Capital Region) 63 22 0 0 7 0 8 92 8 13

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 61 12 3 1 0 0 23 94 2 574
2018 National Capital Region 54 11 6 1 1 0 27 89 3 464
2017 National Capital Region 59 10 5 1 0 0 24 92 2 525
2017 Ontario (excluding National Capital Region) 63 5 16 0 0 0 16 81 0 13

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 69 18 8 1 1 1 2 90 2 576
2018 National Capital Region 65 22 7 1 1 0 4 91 2 464
2017 National Capital Region 71 18 5 1 1 0 5 93 2 526
2017 Ontario (excluding National Capital Region) 56 28 0 0 0 0 16 100 0 13

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 86 7 2 1 1 0 2 96 2 578
2018 National Capital Region 83 9 2 1 2 0 3 95 3 467
2017 National Capital Region 83 8 3 1 1 1 3 95 2 526
2017 Ontario (excluding National Capital Region) 68 16 7 0 0 0 8 92 0 13

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 53 30 11 3 2 0 2 84 5 577
2018 National Capital Region 51 27 14 3 3 0 2 79 6 466
2017 National Capital Region 55 29 10 3 2 0 1 85 5 526
2017 Ontario (excluding National Capital Region) 56 22 5 8 0 0 8 85 9 13

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 18 38 33 9 1 0 0 57 10 578
2018 National Capital Region 11 35 37 13 3 0 0 46 16 473
2017 National Capital Region 10 31 41 13 5 0 0 41 18 526
2017 Ontario (excluding National Capital Region) 15 33 43 0 0 0 8 53 0 13

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 6 17 42 27 7 0 0 35 23 575
2018 National Capital Region 6 16 45 23 8 0 0 32 23 469
2017 National Capital Region 7 18 39 26 10 0 0 36 25 526
2017 Ontario (excluding National Capital Region) 0 0 51 33 7 0 8 44 0 13
Top of Page

Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 23 31 24 10 10 1 0 23 77 577
2018 National Capital Region 28 27 23 10 10 2 0 29 71 471
2017 National Capital Region 27 22 21 13 11 5 1 29 71 525
2017 Ontario (excluding National Capital Region) 22 34 13 16 7 0 8 24 76 13

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 56 44 434

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 40 60 428

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 42 18 14 9 9 2 7 66 19 574
2018 National Capital Region 44 18 14 9 6 1 7 68 17 468

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 17 28 15 15 13 3 9 51 32 431
2018 National Capital Region 14 30 15 19 13 1 8 48 35 325
2017 National Capital Region 16 29 16 16 12 2 8 50 32 352

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 National Capital Region 3 15 14 18 35 4 10 21 63 430
2018 National Capital Region 2 11 13 22 42 2 9 15 71 326
2017 National Capital Region 3 9 16 19 42 2 9 14 68 352
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