2019 Public Service Employee Survey Results by Theme for Treasury Board of Canada Secretariat by Question 94. Please indicate your occupational group and level. Occupational group and level - Student

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 28 48 3 17 3 0 0 76 21 29
2017 Student 29 57 9 5 0 0 0 87 5 36
2014 Student 41 45 14 0 0 0 0 86 0 29
2011 Student 13 50 6 13 19 0 0 63 31 16

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 40 40 7 13 0 0 0 80 13 30
2017 Student 66 28 6 0 0 0 0 94 0 36

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 38 45 7 7 3 0 0 83 10 29
2017 Student 49 45 6 0 0 0 0 94 0 37
2014 Student 52 48 0 0 0 0 0 100 0 29
2011 Student 31 38 19 13 0 0 0 69 13 16

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 40 33 10 13 3 0 0 73 17 30
2017 Student 53 40 5 0 3 0 0 93 3 36
2014 Student 34 59 7 0 0 0 0 93 0 29
2011 Student 25 44 13 19 0 0 0 69 19 16

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 60 13 17 10 0 0 0 73 10 30
2017 Student 74 20 3 3 0 0 0 94 3 36
2014 Student 48 38 10 3 0 0 0 86 3 29
2011 Student 56 25 6 13 0 0 0 81 13 16

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 57 29 7 7 0 0 0 86 7 28
2017 Student 67 30 0 0 3 0 0 97 3 37
2014 Student 45 45 7 3 0 0 0 90 3 29
2011 Student 44 44 0 13 0 0 0 88 13 16

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 30 23 23 13 7 3 0 55 21 30
2017 Student 50 23 13 9 3 3 0 75 12 37
2014 Student 31 24 14 10 0 21 0 70 13 29
2011 Student 38 25 19 6 13 0 0 63 19 16
Top of Page

Leadership

Immediate supervisor

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 59 34 0 0 3 0 3 96 4 29
2017 Student 74 17 3 3 3 0 0 91 6 37
2014 Student 55 34 0 10 0 0 0 90 10 29
2011 Student 75 25 0 0 0 0 0 100 0 16

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 48 41 0 0 10 0 0 90 10 29
2017 Student 68 23 6 0 3 0 0 91 3 36
2014 Student 59 21 14 7 0 0 0 79 7 29
2011 Student 75 19 6 0 0 0 0 94 0 16

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 41 41 0 10 7 0 0 83 17 29
2017 Student 77 14 3 6 0 0 0 91 6 37
2014 Student 54 29 7 7 0 0 4 85 7 28

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 43 33 3 3 3 13 0 88 8 30
2017 Student 73 21 3 0 3 0 0 94 3 37
2014 Student 62 28 7 0 0 3 0 93 0 29
2011 Student 56 19 0 13 0 13 0 86 14 16

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 50 33 3 0 7 7 0 89 7 30
2017 Student 67 24 6 0 3 0 0 91 3 37
2014 Student 48 38 3 0 3 7 0 93 4 29
2011 Student 56 38 6 0 0 0 0 94 0 16

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 38 28 7 7 7 14 0 76 16 29
2017 Student 46 29 9 6 3 9 0 81 9 37
2014 Student 45 31 14 0 3 7 0 81 4 29
2011 Student 31 31 19 6 0 13 0 71 7 16

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 33 47 3 10 3 3 0 83 14 30
2017 Student 31 35 17 6 0 11 0 74 6 37
2014 Student 38 28 14 10 7 3 0 68 18 29
2011 Student 31 38 0 13 0 19 0 85 15 16
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 47 33 10 7 3 0 0 80 10 30
2017 Student 60 37 3 0 0 0 0 97 0 36
2014 Student 38 41 10 10 0 0 0 79 10 29
2011 Student 56 44 0 0 0 0 0 100 0 16

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 30 47 13 3 7 0 0 77 10 30
2017 Student 34 46 12 9 0 0 0 80 9 36

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 38 45 3 7 7 0 0 83 14 29
2017 Student 60 28 9 0 3 0 0 89 3 37
2014 Student 48 31 10 7 0 0 3 82 7 29
2011 Student 63 25 13 0 0 0 0 88 0 16

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 27 43 13 13 3 0 0 70 17 30
2017 Student 34 54 3 6 3 0 0 89 9 37
2014 Student 31 41 17 10 0 0 0 72 10 29
2011 Student 25 25 19 0 13 0 19 62 15 16

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 40 27 13 7 0 10 3 77 8 30
2017 Student 41 36 7 6 0 10 0 85 6 37
2014 Student 34 31 21 3 3 7 0 70 7 29
2011 Student 31 25 13 0 6 19 6 75 8 16

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 33 37 10 7 7 3 3 75 14 30
2017 Student 49 21 11 9 0 10 0 78 9 37
2014 Student 24 34 7 14 0 3 17 74 17 29
2011 Student 25 25 13 6 0 19 13 73 9 16

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 40 43 3 13 0 0 0 83 13 30
2017 Student 40 41 4 11 3 0 0 81 14 37
2014 Student 21 59 14 7 0 0 0 79 7 29
2011 Student 19 56 13 6 0 0 6 80 7 16

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 40 47 0 13 0 0 0 87 13 30
2017 Student 57 27 4 9 3 0 0 84 11 37
2014 Student 34 45 10 10 0 0 0 79 10 29

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 43 33 10 13 0 0 0 77 13 30
2017 Student 57 37 3 0 0 0 3 97 0 37
2014 Student 24 52 17 3 0 3 0 79 4 29
2011 Student 50 38 6 6 0 0 0 88 6 16

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 47 30 10 3 3 7 0 82 7 30
2017 Student 46 28 15 3 3 6 0 79 6 37

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 47 40 7 0 3 0 3 90 3 30
2017 Student 81 7 6 3 0 3 0 91 3 37
2014 Student 38 38 17 3 0 0 3 79 4 29
2011 Student 56 31 6 0 0 0 6 93 0 16

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 70 27 3 0 0 0 0 97 0 30
2017 Student 84 10 6 0 0 0 0 94 0 37
2014 Student 38 48 14 0 0 0 0 86 0 29
2011 Student 63 25 6 6 0 0 0 88 6 16

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Student 61 11 11 0 3 2 11 84 3 37
2014 Student 52 21 10 0 0 0 17 88 0 29
2011 Student 69 19 6 0 0 0 6 93 0 16

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2018 Student 60 10 30 30
2017 Student 67 11 21 37
2014 Student 34 14 52 29
2011 Student 56 13 31 16

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2018 Student 0 0 6 0 89 6 18
2017 Student 0 0 4 7 89 0 25
2014 Student 0 0 30 20 9999 50 10
Top of Page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 43 40 3 7 7 0 0 83 13 30
2017 Student 55 34 9 3 0 0 0 88 3 36
2014 Student 31 52 17 0 0 0 0 83 0 29
2011 Student 19 56 6 13 6 0 0 75 19 16

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 37 47 0 10 0 3 3 89 11 30
2017 Student 31 63 0 3 0 3 0 97 3 37
2014 Student 34 48 10 0 0 7 0 89 0 29
2011 Student 38 44 13 6 0 0 0 81 6 16

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 0 21 28 31 14 0 7 48 22 29
2017 Student 3 7 41 15 27 3 3 45 11 37
2014 Student 7 21 52 17 3 0 0 21 28 29
2011 Student 0 31 38 13 19 0 0 31 31 16

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 0 4 21 29 32 4 11 71 4 28
2017 Student 3 6 11 25 50 3 3 79 9 37
2014 Student 10 21 21 21 21 3 3 44 33 29
2011 Student 6 19 6 31 31 6 0 67 27 16

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 14 11 25 21 25 0 4 48 26 28
2017 Student 9 17 39 7 17 11 0 27 29 37
2014 Student 24 21 21 14 10 10 0 27 50 29
2011 Student 6 25 38 13 13 0 6 27 33 16

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 0 0 22 33 37 0 7 76 0 27
2017 Student 3 6 14 35 34 9 0 75 9 37
2014 Student 0 10 28 34 21 0 7 59 11 29
2011 Student 0 13 31 19 38 0 0 56 13 16

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 10 10 10 34 24 3 7 65 23 29
2017 Student 3 6 20 32 30 7 3 68 9 37
2014 Student 7 10 21 38 17 0 7 59 19 29
2011 Student 0 6 25 25 31 6 6 64 7 16

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 3 14 24 24 21 7 7 52 20 29
2017 Student 0 11 30 10 40 9 0 55 12 37
2014 Student 11 11 7 36 21 7 7 67 25 28
2011 Student 0 13 19 25 44 0 0 69 13 16

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 11 25 25 18 14 4 4 35 38 28
2017 Student 12 11 33 13 23 9 0 39 25 37
2014 Student 10 17 38 14 17 0 3 32 29 29

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 40 47 3 3 7 0 0 87 10 30
2017 Student 77 14 6 0 3 0 0 91 3 37
2014 Student 59 21 10 10 0 0 0 79 10 29

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 70 23 7 0 0 0 0 93 0 30
2017 Student 74 23 0 0 3 0 0 97 3 37
2014 Student 66 34 0 0 0 0 0 100 0 29

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 55 31 7 0 0 7 0 93 0 29

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 59 28 3 7 3 0 0 86 10 29
2017 Student 70 21 6 0 3 0 0 91 3 37
2014 Student 48 38 7 3 0 3 0 89 4 29
2011 Student 50 38 0 6 6 0 0 88 13 16

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 50 23 10 7 7 3 0 76 14 30
2017 Student 61 24 3 3 3 6 0 91 6 37
2014 Student 48 31 10 7 0 3 0 82 7 29

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 70 20 7 3 0 0 0 90 3 30
2017 Student 88 12 0 0 0 0 0 100 0 36
2014 Student 66 28 7 0 0 0 0 93 0 29
2011 Student 63 38 0 0 0 0 0 100 0 16

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 43 27 7 0 3 7 13 88 4 30
2017 Student 56 13 6 3 3 14 6 86 7 37
2014 Student 45 17 17 7 7 0 7 67 15 29

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 37 23 10 17 10 3 0 62 28 30
2017 Student 54 19 10 3 6 9 0 80 9 37
2014 Student 24 28 14 7 10 7 10 63 21 29
2011 Student 31 25 13 13 0 6 13 69 15 16

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 40 33 17 3 3 3 0 76 7 30

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 30 33 3 10 0 10 13 83 13 30
2017 Student 33 17 7 3 6 29 6 76 13 37
2014 Student 14 28 17 0 7 24 10 63 11 29
2011 Student 25 25 25 0 0 13 13 67 0 16

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Student 55 43 0 3 0 0 0 97 3 37
2014 Student 41 45 3 10 0 0 0 86 10 29
2011 Student 44 38 0 19 0 0 0 81 19 16

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Student 73 19 6 0 3 0 0 91 3 37
2014 Student 59 31 10 0 0 0 0 90 0 29
2011 Student 38 50 6 6 0 0 0 88 6 16

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Student 74 17 3 3 3 0 0 91 6 37
2014 Student 48 41 10 0 0 0 0 90 0 29

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Student 84 7 0 9 0 0 0 91 9 37
2014 Student 72 17 7 0 3 0 0 90 3 29
2011 Student 69 25 0 6 0 0 0 94 6 16

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Student 86 9 6 0 0 0 0 94 0 37
2014 Student 66 24 0 10 0 0 0 90 10 29
2011 Student 88 6 0 6 0 0 0 94 6 16

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Student 94 3 0 3 0 0 0 97 3 37
2014 Student 86 7 3 3 0 0 0 93 3 29
2011 Student 88 6 0 0 0 0 6 100 0 16

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 17 24 7 3 3 31 14 75 13 29
2017 Student 20 11 0 0 6 41 21 85 15 37
2014 Student 14 14 17 3 0 31 21 57 7 29

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 45 21 7 7 3 17 0 79 13 29
2017 Student 37 30 6 6 0 14 7 86 7 37
2014 Student 10 28 21 7 0 24 10 58 11 29
2011 Student 38 31 13 6 0 13 0 79 7 16

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 17 17 10 0 3 33 20 71 7 30
2017 Student 23 9 0 0 6 44 18 85 15 37
2014 Student 10 21 14 3 0 38 14 64 7 29

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 40 23 7 3 3 17 7 83 9 30
2017 Student 46 17 4 6 0 17 10 86 8 37
2014 Student 17 28 24 3 0 24 3 62 5 29
2011 Student 50 38 0 0 0 13 0 100 0 16
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 62 28 0 0 7 3 0 93 7 29
2017 Student 80 11 9 0 0 0 0 91 0 37

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 23 50 17 3 0 7 0 79 4 30
2017 Student 25 51 7 14 3 0 0 76 17 37

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 38 38 3 10 3 7 0 81 15 29
2017 Student 36 43 7 9 6 0 0 79 14 37

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 33 30 20 10 7 0 0 63 17 30
2017 Student 3 23 25 20 27 0 3 26 48 37

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 43 27 20 3 3 0 3 72 7 30
2017 Student 39 50 11 0 0 0 0 89 0 37

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 57 17 20 3 0 0 3 76 3 30
2017 Student 60 26 9 0 0 0 6 91 0 37

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 48 21 24 0 7 0 0 69 7 29
2017 Student 39 36 14 9 3 0 0 74 11 37

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 54 29 14 4 0 0 0 82 4 28
2017 Student 71 14 6 0 0 0 9 94 0 36

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 47 17 23 7 3 0 3 66 10 30
2017 Student 54 23 14 9 0 0 0 77 9 37

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 40 33 20 3 3 0 0 73 7 30
2017 Student 40 40 11 3 3 0 3 82 6 37

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 33 37 23 3 0 0 3 72 3 30
2017 Student 47 19 28 3 3 0 0 66 6 37

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 23 27 30 7 10 0 3 52 17 30
2017 Student 40 28 14 14 3 0 0 69 17 37

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 37 27 23 10 0 0 3 66 10 30
2017 Student 19 58 20 0 0 0 3 80 0 37

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 67 20 7 0 0 0 7 93 0 30
2017 Student 75 19 0 0 6 0 0 94 6 37

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 77 3 10 3 0 0 7 86 4 30

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 77 10 3 0 3 0 7 93 4 30
2017 Student 94 3 3 0 0 0 0 97 0 37

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 79 3 10 0 0 0 7 89 0 29
2017 Student 94 0 6 0 0 0 0 94 0 37

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 83 3 0 3 3 0 7 93 7 29
2017 Student 83 6 6 6 0 0 0 89 6 37

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 69 0 3 0 0 0 28 95 0 29
2017 Student 72 3 0 0 0 0 26 100 0 37

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 71 11 0 7 0 0 11 92 8 28
2017 Student 84 6 7 0 0 0 3 92 0 36

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 45 28 14 3 7 0 3 75 11 29
2017 Student 49 10 23 3 13 0 3 60 16 37

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 41 31 17 7 3 0 0 72 10 29
2017 Student 60 28 11 0 0 0 0 89 0 37

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 23 53 17 3 3 0 0 77 7 30
2017 Student 14 69 17 0 0 0 0 83 0 37

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 0 13 40 30 17 0 0 47 13 30
2017 Student 3 3 47 23 25 0 0 47 6 37
Top of Page

Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 30 43 17 7 0 3 0 31 69 30
2017 Student 11 24 19 32 14 0 0 11 89 37

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Student 68 32 19

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 40 30 13 0 3 3 10 81 4 30

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Student 35 15 15 10 10 0 15 59 24 20
2017 Student 26 25 17 13 10 6 3 56 25 33

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Student 11 20 29 9 17 3 11 37 30 35
2018 Student 5 30 20 20 5 0 20 44 31 20
2017 Student 6 16 8 20 40 3 6 25 66 33
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