2019 Public Service Employee Survey Results by Theme for Canadian Radio-television and Telecommunications Commission by Question 94. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 48 37 7 7 0 0 0 85 7 27
2019 CS-01 64 27 9 0 0 0 0 91 0 11
2019 CS-02 30 40 10 20 0 0 0 70 20 10
2018 CS 44 39 11 6 0 0 0 83 6 18
2017 CS 47 49 4 0 0 0 0 96 0 23
2017 CS-02 40 50 10 0 0 0 0 90 0 10
2014 CS 69 25 6 0 0 0 0 94 0 16
2011 CS 58 17 8 17 0 0 0 75 17 12

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 63 19 4 11 4 0 0 81 15 27
2019 CS-01 73 27 0 0 0 0 0 100 0 11
2019 CS-02 40 10 10 30 10 0 0 50 40 10
2018 CS 33 44 17 6 0 0 0 78 6 18
2017 CS 47 49 0 4 0 0 0 96 4 23
2017 CS-02 50 40 0 10 0 0 0 90 10 10

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 62 38 0 0 0 0 0 100 0 26
2019 CS-01 55 45 0 0 0 0 0 100 0 11
2018 CS 61 28 11 0 0 0 0 89 0 18
2017 CS 55 36 9 0 0 0 0 91 0 22
2017 CS-02 50 40 10 0 0 0 0 90 0 10
2014 CS 69 25 0 6 0 0 0 94 6 16
2011 CS 67 25 0 8 0 0 0 92 8 12

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 59 30 7 4 0 0 0 89 4 27
2019 CS-01 64 36 0 0 0 0 0 100 0 11
2019 CS-02 50 20 20 10 0 0 0 70 10 10
2018 CS 39 50 6 6 0 0 0 89 6 18
2017 CS 66 29 4 0 0 0 0 96 0 22
2017 CS-02 70 20 10 0 0 0 0 90 0 10
2014 CS 69 31 0 0 0 0 0 100 0 16
2011 CS 75 8 8 8 0 0 0 83 8 12

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 65 19 12 0 4 0 0 85 4 26
2019 CS-01 73 27 0 0 0 0 0 100 0 11
2018 CS 72 17 11 0 0 0 0 89 0 18
2017 CS 64 28 4 4 0 0 0 92 4 23
2017 CS-02 70 10 10 10 0 0 0 80 10 10
2014 CS 56 25 6 13 0 0 0 81 13 16
2011 CS 45 27 0 18 9 0 0 73 27 11

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 59 26 7 4 4 0 0 85 7 27
2019 CS-01 73 27 0 0 0 0 0 100 0 11
2019 CS-02 40 20 20 10 10 0 0 60 20 10
2018 CS 61 28 11 0 0 0 0 89 0 18
2017 CS 55 35 6 4 0 0 0 90 4 23
2017 CS-02 60 30 0 10 0 0 0 90 10 10
2014 CS 50 31 13 6 0 0 0 81 6 16
2011 CS 36 27 9 9 18 0 0 64 27 11

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 56 26 4 7 4 0 4 85 12 27
2019 CS-01 82 9 0 0 0 0 9 100 0 11
2019 CS-02 20 40 10 20 10 0 0 60 30 10
2018 CS 56 28 11 6 0 0 0 83 6 18
2017 CS 64 26 0 10 0 0 0 90 10 23
2017 CS-02 70 20 0 10 0 0 0 90 10 10
2014 CS 56 19 13 13 0 0 0 75 13 16
2011 CS 55 18 0 9 18 0 0 73 27 11
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 37 26 7 11 0 4 15 77 14 27
2019 CS-01 36 9 0 9 0 9 36 83 17 11
2019 CS-02 40 20 20 20 0 0 0 60 20 10

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 56 19 4 19 0 0 4 77 19 27
2019 CS-01 64 18 0 9 0 0 9 90 10 11
2019 CS-02 50 0 10 40 0 0 0 50 40 10
2018 CS 61 17 17 6 0 0 0 78 6 18
2017 CS 56 25 14 4 0 0 0 82 4 23
2017 CS-02 60 20 10 10 0 0 0 80 10 10
2014 CS 56 19 19 6 0 0 0 75 6 16
2011 CS 58 8 17 0 17 0 0 67 17 12

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 59 19 7 7 7 0 0 78 15 27
2019 CS-01 82 9 0 9 0 0 0 91 9 11
2019 CS-02 30 20 20 10 20 0 0 50 30 10
2018 CS 44 39 11 0 6 0 0 83 6 18
2017 CS 50 36 9 0 5 0 0 86 5 22
2017 CS-02 50 30 10 0 10 0 0 80 10 10
2014 CS 50 19 25 0 6 0 0 69 6 16
2011 CS 50 25 0 17 8 0 0 75 25 12

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 67 11 7 11 4 0 0 78 15 27
2019 CS-01 73 18 0 9 0 0 0 91 9 11
2019 CS-02 50 0 20 20 10 0 0 50 30 10
2018 CS 50 28 17 6 0 0 0 78 6 18
2017 CS 56 34 0 10 0 0 0 90 10 23
2017 CS-02 40 50 0 10 0 0 0 90 10 10
2014 CS 75 13 13 0 0 0 0 88 0 16

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 37 30 11 15 0 4 4 72 16 27
2019 CS-01 55 27 0 0 0 9 9 100 0 11
2019 CS-02 30 30 20 20 0 0 0 60 20 10
2018 CS 44 33 11 6 0 6 0 82 6 18
2017 CS 30 35 18 0 0 17 0 78 0 23
2017 CS-02 50 20 20 0 0 10 0 78 0 10
2014 CS 38 25 25 6 0 6 0 67 7 16
2011 CS 17 33 8 25 17 0 0 50 42 12

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 44 30 11 11 0 0 4 77 12 27
2019 CS-01 55 27 9 0 0 0 9 90 0 11
2019 CS-02 30 30 20 20 0 0 0 60 20 10
2018 CS 39 39 6 6 0 11 0 88 6 18
2017 CS 25 39 23 4 4 4 0 67 9 23
2017 CS-02 30 40 20 0 10 0 0 70 10 10
2014 CS 38 38 19 6 0 0 0 75 6 16
2011 CS 17 42 8 8 25 0 0 58 33 12

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 41 33 7 7 0 7 4 83 8 27
2019 CS-01 55 27 0 0 0 9 9 100 0 11
2019 CS-02 30 30 20 10 0 10 0 67 11 10
2018 CS 28 44 17 6 0 6 0 76 6 18
2017 CS 25 39 23 0 0 13 0 74 0 23
2017 CS-02 40 30 20 0 0 10 0 78 0 10
2014 CS 25 50 25 0 0 0 0 75 0 16
2011 CS 8 58 17 0 8 8 0 73 9 12

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 30 37 11 7 7 4 4 72 16 27
2019 CS-01 55 27 0 0 0 9 9 100 0 11
2019 CS-02 20 30 10 20 20 0 0 50 40 10
2018 CS 17 50 28 0 6 0 0 67 6 18
2017 CS 30 31 17 14 4 4 0 63 19 23
2017 CS-02 40 20 20 10 10 0 0 60 20 10
2014 CS 25 44 19 13 0 0 0 69 13 16
2011 CS 33 42 0 8 8 8 0 82 18 12
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 41 33 19 7 0 0 0 74 7 27
2019 CS-01 55 36 9 0 0 0 0 91 0 11
2019 CS-02 30 10 40 20 0 0 0 40 20 10
2018 CS 35 47 6 6 6 0 0 82 12 17
2017 CS 30 62 4 4 0 0 0 92 4 23
2017 CS-02 30 60 0 10 0 0 0 90 10 10
2014 CS 31 56 6 0 6 0 0 88 6 16
2011 CS 27 45 9 0 18 0 0 73 18 11

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 41 30 7 19 4 0 0 70 22 27
2019 CS-01 55 27 0 18 0 0 0 82 18 11
2019 CS-02 30 20 10 30 10 0 0 50 40 10
2018 CS 22 39 22 11 6 0 0 61 17 18
2017 CS 48 38 4 10 0 0 0 86 10 23
2017 CS-02 50 40 0 10 0 0 0 90 10 10

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 41 41 7 4 7 0 0 81 11 27
2019 CS-01 45 36 9 0 9 0 0 82 9 11
2019 CS-02 30 40 10 10 10 0 0 70 20 10
2018 CS 39 50 6 6 0 0 0 89 6 18
2017 CS 39 42 4 14 0 0 0 82 14 23
2017 CS-02 50 30 10 10 0 0 0 80 10 10
2014 CS 44 44 6 6 0 0 0 88 6 16
2011 CS 42 25 8 17 8 0 0 67 25 12

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 44 44 7 4 0 0 0 89 4 27
2019 CS-01 36 45 18 0 0 0 0 82 0 11
2019 CS-02 60 30 0 10 0 0 0 90 10 10
2018 CS 61 33 6 0 0 0 0 94 0 18
2017 CS 66 21 13 0 0 0 0 87 0 23
2017 CS-02 70 10 20 0 0 0 0 80 0 10
2014 CS 25 56 19 0 0 0 0 81 0 16
2011 CS 58 17 0 8 17 0 0 75 25 12

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 37 37 11 11 4 0 0 74 15 27
2019 CS-01 36 55 9 0 0 0 0 91 0 11
2019 CS-02 30 20 10 30 10 0 0 50 40 10
2018 CS 39 33 22 6 0 0 0 72 6 18
2017 CS 31 30 17 14 8 0 0 60 23 23
2017 CS-02 30 30 10 10 20 0 0 60 30 10
2014 CS 25 50 13 13 0 0 0 75 13 16
2011 CS 33 42 8 0 17 0 0 75 17 12

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 19 37 15 15 11 0 4 58 27 27
2019 CS-01 18 55 9 18 0 0 0 73 18 11
2019 CS-02 20 0 20 20 30 0 10 22 56 10
2018 CS 22 22 39 17 0 0 0 44 17 18
2017 CS 17 13 34 19 13 0 4 31 34 23
2017 CS-02 20 10 40 0 30 0 0 30 30 10
2014 CS 13 50 6 25 6 0 0 63 31 16
2011 CS 17 25 0 25 33 0 0 42 58 12

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 59 15 22 0 0 0 4 77 0 27
2019 CS-01 64 0 27 0 0 0 9 70 0 11
2019 CS-02 50 30 20 0 0 0 0 80 0 10

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 67 11 4 0 4 0 15 91 4 27
2019 CS-01 73 9 0 0 0 0 18 100 0 11
2019 CS-02 60 20 0 0 10 0 10 89 11 10

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 63 22 0 7 0 4 4 92 8 27
2019 CS-01 73 18 0 0 0 0 9 100 0 11
2019 CS-02 60 10 0 20 0 10 0 78 22 10

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 44 30 4 7 0 11 4 87 9 27
2019 CS-01 55 18 0 0 0 18 9 100 0 11
2019 CS-02 50 30 0 20 0 0 0 80 20 10

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 67 11 4 7 0 0 11 88 8 27
2019 CS-01 82 0 0 0 0 0 18 100 0 11
2019 CS-02 50 10 10 20 0 0 10 67 22 10

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 74 11 7 0 0 0 7 92 0 27
2019 CS-01 73 9 0 0 0 0 18 100 0 11
2019 CS-02 80 10 10 0 0 0 0 90 0 10

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 73 4 8 12 0 0 4 80 12 26
2019 CS-01 90 0 0 0 0 0 10 100 0 10
2019 CS-02 60 0 20 20 0 0 0 60 20 10

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 74 7 4 0 0 0 15 96 0 27
2019 CS-01 91 0 0 0 0 0 9 100 0 11
2019 CS-02 50 10 10 0 0 0 30 86 0 10

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 56 30 7 7 0 0 0 85 7 27
2019 CS-01 64 27 9 0 0 0 0 91 0 11
2019 CS-02 30 40 10 20 0 0 0 70 20 10
2018 CS 47 24 29 0 0 0 0 71 0 17
2017 CS 44 51 4 0 0 0 0 96 0 22
2017 CS-02 50 40 10 0 0 0 0 90 0 10
2014 CS 38 44 6 13 0 0 0 81 13 16
2011 CS 42 33 8 17 0 0 0 75 17 12

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 63 22 4 7 4 0 0 85 11 27
2019 CS-01 73 27 0 0 0 0 0 100 0 11
2019 CS-02 30 30 10 20 10 0 0 60 30 10
2018 CS 50 33 6 11 0 0 0 83 11 18
2017 CS 59 33 4 4 0 0 0 91 4 22
2017 CS-02 70 20 0 10 0 0 0 90 10 10
2014 CS 31 50 13 6 0 0 0 81 6 16

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 44 37 11 4 0 0 4 85 4 27
2019 CS-01 55 27 9 0 0 0 9 90 0 11
2019 CS-02 40 40 10 10 0 0 0 80 10 10
2018 CS 39 39 22 0 0 0 0 78 0 18
2017 CS 45 46 9 0 0 0 0 91 0 22
2017 CS-02 40 40 20 0 0 0 0 80 0 10
2014 CS 50 31 19 0 0 0 0 81 0 16
2011 CS 25 58 0 0 17 0 0 83 17 12

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 44 37 11 4 4 0 0 81 7 27
2019 CS-01 45 45 0 9 0 0 0 91 9 11
2019 CS-02 30 30 30 0 10 0 0 60 10 10
2018 CS 28 61 11 0 0 0 0 89 0 18
2017 CS 17 65 13 6 0 0 0 82 6 23
2017 CS-02 30 60 10 0 0 0 0 90 0 10

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 59 22 4 7 4 4 0 85 12 27
2019 CS-01 64 9 9 0 9 9 0 80 10 11
2019 CS-02 50 30 0 20 0 0 0 80 20 10
2018 CS 78 17 6 0 0 0 0 94 0 18
2017 CS 73 18 8 0 0 0 0 92 0 23
2017 CS-02 70 10 20 0 0 0 0 80 0 10
2014 CS 56 38 6 0 0 0 0 94 0 16
2011 CS 50 17 0 17 0 8 8 80 20 12

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 37 41 7 15 0 0 0 78 15 27
2019 CS-01 55 36 0 9 0 0 0 91 9 11
2019 CS-02 20 50 20 10 0 0 0 70 10 10
2018 CS 44 33 6 6 11 0 0 78 17 18
2017 CS 42 41 8 4 4 0 0 83 8 23
2017 CS-02 50 40 0 0 10 0 0 90 10 10
2014 CS 27 47 13 13 0 0 0 73 13 15
2011 CS 25 25 25 17 8 0 0 50 25 12

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 67 19 0 4 4 7 0 92 8 27
2019 CS-01 73 18 0 9 0 0 0 91 9 11
2019 CS-02 40 30 0 0 10 20 0 88 13 10
2017 CS 92 0 4 0 0 0 4 96 0 23
2017 CS-02 90 0 10 0 0 0 0 90 0 10
2014 CS 88 6 0 6 0 0 0 94 6 16
2011 CS 67 17 0 8 0 0 8 91 9 12

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 CS 7 48 44 27
2019 CS-01 0 64 36 11
2019 CS-02 20 30 50 10
2018 CS 11 33 56 18
2017 CS 18 52 30 23
2017 CS-02 10 50 40 10
2014 CS 13 44 44 16
2011 CS 42 42 17 12
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 63 26 7 4 0 0 0 89 4 27
2019 CS-01 73 27 0 0 0 0 0 100 0 11
2019 CS-02 50 20 20 10 0 0 0 70 10 10
2018 CS 44 56 0 0 0 0 0 100 0 18
2017 CS 35 60 4 0 0 0 0 96 0 23
2017 CS-02 30 60 10 0 0 0 0 90 0 10
2014 CS 56 31 6 6 0 0 0 88 6 16
2011 CS 75 17 0 0 8 0 0 92 8 12

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 26 63 0 7 4 0 0 89 11 27
2019 CS-01 36 64 0 0 0 0 0 100 0 11
2019 CS-02 20 50 0 20 10 0 0 70 30 10
2018 CS 28 44 17 11 0 0 0 72 11 18
2017 CS 48 44 0 8 0 0 0 92 8 23
2017 CS-02 50 30 0 20 0 0 0 80 20 10
2014 CS 38 56 6 0 0 0 0 94 0 16
2011 CS 33 33 17 0 8 8 0 73 9 12

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 0 15 41 37 7 0 0 44 15 27
2019 CS-01 0 0 55 36 9 0 0 45 0 11
2019 CS-02 0 30 30 30 10 0 0 40 30 10
2018 CS 0 6 39 39 17 0 0 56 6 18
2017 CS 0 35 38 22 4 0 0 26 35 23
2017 CS-02 0 20 50 30 0 0 0 30 20 10
2014 CS 13 31 50 6 0 0 0 6 44 16
2011 CS 17 25 42 17 0 0 0 17 42 12

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 0 4 15 54 27 0 0 81 4 26
2019 CS-01 0 0 9 45 45 0 0 91 0 11
2018 CS 0 0 33 22 39 0 6 65 0 18
2017 CS 0 18 21 30 26 0 4 59 19 23
2017 CS-02 0 20 10 40 20 0 10 67 22 10
2014 CS 6 6 25 25 25 0 13 57 14 16
2011 CS 8 33 17 33 8 0 0 42 42 12

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 7 4 11 33 41 4 0 77 12 27
2019 CS-01 0 9 0 45 36 9 0 90 10 11
2019 CS-02 10 0 20 30 40 0 0 70 10 10
2018 CS 0 0 17 44 39 0 0 83 0 18
2017 CS 0 0 21 62 13 0 4 78 0 23
2017 CS-02 0 0 20 70 0 0 10 78 0 10
2014 CS 0 19 44 25 6 0 6 33 20 16
2011 CS 8 8 8 58 8 0 8 73 18 12

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 0 7 26 30 37 0 0 67 7 27
2019 CS-01 0 9 18 27 45 0 0 73 9 11
2019 CS-02 0 10 30 30 30 0 0 60 10 10
2018 CS 0 0 11 61 28 0 0 89 0 18
2017 CS 0 0 35 39 25 0 0 65 0 23
2017 CS-02 0 0 40 40 20 0 0 60 0 10
2014 CS 0 13 50 31 6 0 0 38 13 16
2011 CS 8 8 25 33 17 0 8 55 18 12

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 4 15 26 22 33 0 0 56 19 27
2019 CS-01 0 9 18 9 64 0 0 73 9 11
2019 CS-02 10 10 30 30 20 0 0 50 20 10
2018 CS 6 11 28 33 22 0 0 56 17 18
2017 CS 0 27 21 26 21 0 4 50 28 23
2017 CS-02 0 20 40 10 30 0 0 40 20 10
2014 CS 19 19 38 25 0 0 0 25 38 16
2011 CS 33 33 25 8 0 0 0 8 67 12

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 4 0 7 44 33 0 11 88 4 27
2019 CS-01 0 0 0 27 55 0 18 100 0 11
2019 CS-02 10 0 10 60 20 0 0 80 10 10
2018 CS 0 11 17 28 44 0 0 72 11 18
2017 CS 0 4 27 35 34 0 0 69 4 23
2017 CS-02 0 0 10 40 50 0 0 90 0 10
2014 CS 0 19 25 50 0 0 6 53 20 16
2011 CS 25 42 25 8 0 0 0 8 67 12

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 4 7 11 44 26 0 7 76 12 27
2019 CS-01 0 9 0 45 36 0 9 90 10 11
2019 CS-02 0 10 20 50 20 0 0 70 10 10
2018 CS 6 0 18 53 24 0 0 76 6 17
2017 CS 0 4 8 66 13 4 4 86 5 23
2017 CS-02 0 0 10 80 0 0 10 89 0 10
2014 CS 6 19 38 25 13 0 0 38 25 16

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 0 4 15 41 33 0 7 80 4 27
2019 CS-01 0 0 18 45 27 0 9 80 0 11
2019 CS-02 0 10 10 50 30 0 0 80 10 10

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 22 52 11 15 0 0 0 74 15 27
2019 CS-01 27 64 9 0 0 0 0 91 0 11
2019 CS-02 20 30 20 30 0 0 0 50 30 10

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 56 26 11 4 4 0 0 81 7 27
2019 CS-01 64 27 9 0 0 0 0 91 0 11
2019 CS-02 40 20 20 10 10 0 0 60 20 10
2018 CS 44 39 6 11 0 0 0 83 11 18
2017 CS 73 13 6 0 8 0 0 86 8 23
2017 CS-02 70 10 0 0 20 0 0 80 20 10
2014 CS 44 38 6 13 0 0 0 81 13 16

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 52 37 11 0 0 0 0 89 0 27
2019 CS-01 45 55 0 0 0 0 0 100 0 11
2019 CS-02 60 10 30 0 0 0 0 70 0 10
2018 CS 56 33 6 6 0 0 0 89 6 18
2017 CS 56 40 0 4 0 0 0 96 4 23
2017 CS-02 50 40 0 10 0 0 0 90 10 10
2014 CS 38 50 6 6 0 0 0 88 6 16

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 63 26 7 4 0 0 0 89 4 27
2019 CS-01 64 36 0 0 0 0 0 100 0 11
2019 CS-02 50 20 20 10 0 0 0 70 10 10
2018 CS 50 33 6 11 0 0 0 83 11 18

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 59 22 0 4 4 11 0 92 8 27
2019 CS-01 73 18 0 0 0 9 0 100 0 11
2019 CS-02 40 30 0 10 10 10 0 78 22 10
2018 CS 61 33 6 0 0 0 0 94 0 18
2017 CS 47 45 4 4 0 0 0 92 4 23
2017 CS-02 50 40 0 10 0 0 0 90 10 10
2014 CS 50 44 6 0 0 0 0 94 0 16
2011 CS 33 25 17 0 17 8 0 64 18 12

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 63 11 7 11 4 4 0 77 15 27
2019 CS-01 82 9 9 0 0 0 0 91 0 11
2019 CS-02 40 20 0 30 10 0 0 60 40 10
2018 CS 56 33 11 0 0 0 0 89 0 18
2017 CS 42 41 8 0 4 4 0 87 4 23
2017 CS-02 50 30 10 0 10 0 0 80 10 10
2014 CS 44 44 13 0 0 0 0 88 0 16

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 59 22 11 7 0 0 0 81 7 27
2019 CS-01 64 36 0 0 0 0 0 100 0 11
2019 CS-02 40 10 30 20 0 0 0 50 20 10
2018 CS 67 28 6 0 0 0 0 94 0 18
2017 CS 59 32 4 4 0 0 0 92 4 23
2017 CS-02 70 20 0 10 0 0 0 90 10 10
2014 CS 56 31 13 0 0 0 0 88 0 16
2011 CS 42 33 0 8 17 0 0 75 25 12

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 37 22 22 0 7 0 11 67 8 27
2019 CS-01 36 27 18 0 0 0 18 78 0 11
2019 CS-02 40 10 20 0 20 0 10 56 22 10
2018 CS 33 33 17 6 0 6 6 75 6 18
2017 CS 39 44 0 4 4 4 4 91 9 23
2017 CS-02 50 20 0 10 10 0 10 78 22 10
2014 CS 38 44 19 0 0 0 0 81 0 16

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 44 22 11 15 7 0 0 67 22 27
2019 CS-01 64 18 18 0 0 0 0 82 0 11
2019 CS-02 30 10 10 30 20 0 0 40 50 10
2018 CS 33 28 22 6 6 6 0 65 12 18
2017 CS 38 35 13 8 0 6 0 77 9 23
2017 CS-02 50 20 20 10 0 0 0 70 10 10
2014 CS 56 31 0 6 6 0 0 88 13 16
2011 CS 42 17 8 0 25 8 0 64 27 12

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 44 33 7 11 0 0 4 81 12 27
2019 CS-01 55 27 9 0 0 0 9 90 0 11
2019 CS-02 30 30 10 30 0 0 0 60 30 10
2018 CS 33 50 11 6 0 0 0 83 6 18

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 27 19 23 12 0 12 8 57 14 26
2019 CS-01 36 18 18 0 0 9 18 75 0 11
2018 CS 33 17 11 6 0 33 0 75 8 18
2017 CS 8 35 18 0 8 25 4 62 12 23
2017 CS-02 10 30 10 0 20 30 0 57 29 10
2014 CS 13 38 13 13 6 13 6 62 23 16
2011 CS 17 8 8 17 42 8 0 27 64 12

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 63 33 0 4 0 0 0 96 4 27
2019 CS-01 82 18 0 0 0 0 0 100 0 11
2019 CS-02 40 50 0 10 0 0 0 90 10 10
2017 CS 73 23 0 4 0 0 0 96 4 23
2017 CS-02 80 10 0 10 0 0 0 90 10 10
2014 CS 50 50 0 0 0 0 0 100 0 16
2011 CS 58 33 0 8 0 0 0 92 8 12

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 67 26 4 0 4 0 0 93 4 27
2019 CS-01 82 18 0 0 0 0 0 100 0 11
2019 CS-02 60 20 10 0 10 0 0 80 10 10
2017 CS 60 17 13 10 0 0 0 77 10 23
2017 CS-02 70 0 30 0 0 0 0 70 0 10
2014 CS 50 38 6 6 0 0 0 88 6 16
2011 CS 58 33 8 0 0 0 0 92 0 12

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 56 33 7 0 4 0 0 89 4 27
2019 CS-01 64 27 9 0 0 0 0 91 0 11
2019 CS-02 50 30 10 0 10 0 0 80 10 10
2017 CS 74 22 4 0 0 0 0 96 0 23
2017 CS-02 70 20 10 0 0 0 0 90 0 10
2014 CS 56 31 13 0 0 0 0 88 0 16

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 44 41 11 4 0 0 0 85 4 27
2019 CS-01 36 36 18 9 0 0 0 73 9 11
2019 CS-02 50 40 10 0 0 0 0 90 0 10
2017 CS 49 30 8 13 0 0 0 79 13 23
2017 CS-02 40 30 20 10 0 0 0 70 10 10
2014 CS 38 38 0 19 0 0 6 80 20 16
2011 CS 58 17 8 17 0 0 0 75 17 12

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 41 22 26 7 0 0 4 65 8 27
2019 CS-01 45 9 18 18 0 0 9 60 20 11
2019 CS-02 30 30 40 0 0 0 0 60 0 10
2017 CS 58 25 8 8 0 0 0 83 8 23
2017 CS-02 50 20 20 10 0 0 0 70 10 10
2014 CS 44 31 0 6 13 0 6 80 20 16
2011 CS 42 25 8 17 8 0 0 67 25 12

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 78 15 7 0 0 0 0 93 0 27
2019 CS-01 100 0 0 0 0 0 0 100 0 11
2019 CS-02 60 30 10 0 0 0 0 90 0 10
2017 CS 79 13 8 0 0 0 0 92 0 23
2017 CS-02 80 10 10 0 0 0 0 90 0 10
2014 CS 75 6 13 0 0 0 6 87 0 16
2011 CS 67 17 8 8 0 0 0 83 8 12

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 56 26 11 0 0 4 4 88 0 27
2019 CS-01 55 27 9 0 0 0 9 90 0 11
2019 CS-02 60 10 20 0 0 10 0 78 0 10

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 26 48 22 4 0 0 0 74 4 27
2019 CS-01 27 45 27 0 0 0 0 73 0 11
2019 CS-02 40 30 20 10 0 0 0 70 10 10

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 63 22 7 0 0 7 0 92 0 27
2019 CS-01 64 18 0 0 0 18 0 100 0 11
2019 CS-02 60 20 20 0 0 0 0 80 0 10

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CS 19 81 27

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 22 11 11 19 0 26 11 53 29 27
2019 CS-01 45 9 9 9 0 18 9 75 13 11
2019 CS-02 10 10 10 30 0 20 20 33 50 10
2018 CS 28 17 0 6 0 39 11 89 11 18
2017 CS 17 22 8 4 0 40 8 75 8 23
2017 CS-02 30 0 10 10 0 40 10 60 20 10
2014 CS 25 25 19 0 0 19 13 73 0 16

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 48 19 4 19 0 7 4 75 21 27
2019 CS-01 73 9 0 9 0 9 0 90 10 11
2019 CS-02 30 20 0 40 0 0 10 56 44 10
2018 CS 44 44 0 6 0 6 0 94 6 18
2017 CS 25 56 4 0 0 14 0 95 0 23
2017 CS-02 40 40 10 0 0 10 0 89 0 10
2014 CS 25 44 31 0 0 0 0 69 0 16
2011 CS 17 25 33 8 17 0 0 42 25 12

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 33 4 11 11 0 30 11 63 19 27
2019 CS-01 55 9 9 0 0 9 18 88 0 11
2019 CS-02 20 0 0 30 0 40 10 40 60 10
2018 CS 29 18 0 6 0 47 0 89 11 17
2017 CS 8 14 13 4 0 52 8 57 11 23
2017 CS-02 10 0 10 10 0 70 0 33 33 10
2014 CS 13 31 6 0 0 44 6 88 0 16

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 56 11 7 11 0 15 0 78 13 27
2019 CS-01 73 18 0 0 0 9 0 100 0 11
2019 CS-02 40 10 0 30 0 20 0 63 38 10
2018 CS 50 33 6 6 0 6 0 88 6 18
2017 CS 34 39 8 4 0 14 0 85 5 23
2017 CS-02 40 30 10 10 0 10 0 78 11 10
2014 CS 25 38 25 0 0 13 0 71 0 16
2011 CS 42 17 8 8 17 8 0 64 27 12

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CS 11 89 27
2019 CS-01 0 100 11
2019 CS-02 30 70 10
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Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 67 22 4 4 4 0 0 89 7 27
2019 CS-01 82 18 0 0 0 0 0 100 0 11
2019 CS-02 50 20 10 10 10 0 0 70 20 10
2018 CS 56 28 6 6 6 0 0 83 11 18
2017 CS 73 23 0 4 0 0 0 96 4 23
2017 CS-02 70 20 0 10 0 0 0 90 10 10

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 52 33 7 4 0 4 0 88 4 27
2019 CS-01 55 36 0 9 0 0 0 91 9 11
2019 CS-02 50 20 20 0 0 10 0 78 0 10
2018 CS 56 28 0 11 0 6 0 88 12 18
2017 CS 48 34 14 4 0 0 0 82 4 23
2017 CS-02 40 30 20 10 0 0 0 70 10 10

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 48 37 7 4 0 4 0 88 4 27
2019 CS-01 55 36 9 0 0 0 0 91 0 11
2019 CS-02 40 30 10 10 0 10 0 78 11 10
2018 CS 50 33 11 6 0 0 0 83 6 18
2017 CS 52 34 10 4 0 0 0 86 4 23
2017 CS-02 70 20 0 10 0 0 0 90 10 10

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 22 33 26 4 11 0 4 58 15 27
2019 CS-01 36 27 18 0 9 0 9 70 10 11
2019 CS-02 10 50 20 10 10 0 0 60 20 10
2018 CS 11 39 28 11 11 0 0 50 22 18
2017 CS 17 42 13 13 15 0 0 59 28 23
2017 CS-02 0 70 20 10 0 0 0 70 10 10

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 22 33 26 7 11 0 0 56 19 27
2019 CS-01 27 36 27 0 9 0 0 64 9 11
2019 CS-02 20 40 10 20 10 0 0 60 30 10
2018 CS 6 72 6 6 11 0 0 78 17 18
2017 CS 14 55 23 8 0 0 0 69 8 23
2017 CS-02 10 70 10 10 0 0 0 80 10 10

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 44 19 26 7 0 0 4 65 8 27
2019 CS-01 55 0 27 9 0 0 9 60 10 11
2019 CS-02 40 30 20 10 0 0 0 70 10 10
2018 CS 39 50 11 0 0 0 0 89 0 18
2017 CS 43 38 18 0 0 0 0 82 0 23
2017 CS-02 50 40 10 0 0 0 0 90 0 10

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 30 19 22 22 7 0 0 48 30 27
2019 CS-01 36 9 36 9 9 0 0 45 18 11
2019 CS-02 40 20 0 30 10 0 0 60 40 10
2018 CS 22 44 11 17 6 0 0 67 22 18
2017 CS 14 55 17 14 0 0 0 69 14 23
2017 CS-02 20 50 10 20 0 0 0 70 20 10

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 56 33 11 0 0 0 0 89 0 27
2019 CS-01 64 27 9 0 0 0 0 91 0 11
2019 CS-02 60 20 20 0 0 0 0 80 0 10
2018 CS 50 39 11 0 0 0 0 89 0 18
2017 CS 65 21 10 0 0 0 4 90 0 23
2017 CS-02 70 30 0 0 0 0 0 100 0 10

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 50 31 12 8 0 0 0 81 8 26
2019 CS-01 64 27 0 9 0 0 0 91 9 11
2018 CS 44 44 0 6 6 0 0 89 11 18
2017 CS 52 30 13 6 0 0 0 82 6 23
2017 CS-02 60 30 10 0 0 0 0 90 0 10

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 48 19 26 7 0 0 0 67 7 27
2019 CS-01 45 27 27 0 0 0 0 73 0 11
2019 CS-02 40 0 40 20 0 0 0 40 20 10
2018 CS 59 29 6 6 0 0 0 88 6 17
2017 CS 38 39 13 4 6 0 0 77 10 23
2017 CS-02 70 20 10 0 0 0 0 90 0 10

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 22 56 15 7 0 0 0 78 7 27
2019 CS-01 27 64 0 9 0 0 0 91 9 11
2019 CS-02 30 30 30 10 0 0 0 60 10 10
2018 CS 35 41 18 6 0 0 0 76 6 17
2017 CS 31 34 25 10 0 0 0 65 10 23
2017 CS-02 30 40 20 10 0 0 0 70 10 10

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 44 15 19 22 0 0 0 59 22 27
2019 CS-01 45 18 18 18 0 0 0 64 18 11
2019 CS-02 40 10 10 40 0 0 0 50 40 10
2018 CS 35 47 6 12 0 0 0 82 12 17
2017 CS 48 25 13 14 0 0 0 73 14 23
2017 CS-02 50 30 0 20 0 0 0 80 20 10

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 63 19 15 4 0 0 0 81 4 27
2019 CS-01 73 9 18 0 0 0 0 82 0 11
2019 CS-02 50 30 10 10 0 0 0 80 10 10

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 52 37 7 0 4 0 0 89 4 27
2019 CS-01 64 36 0 0 0 0 0 100 0 11
2019 CS-02 50 30 10 0 10 0 0 80 10 10
2018 CS 47 41 6 6 0 0 0 88 6 17
2017 CS 30 47 18 6 0 0 0 76 6 23
2017 CS-02 30 50 20 0 0 0 0 80 0 10

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 78 11 4 0 4 0 4 92 4 27
2019 CS-01 91 0 0 0 0 0 9 100 0 11
2019 CS-02 60 20 10 0 10 0 0 80 10 10
2018 CS 76 12 6 0 6 0 0 88 6 17
2017 CS 82 8 4 6 0 0 0 90 6 23
2017 CS-02 70 20 10 0 0 0 0 90 0 10

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 85 4 0 0 4 0 7 96 4 27
2019 CS-01 100 0 0 0 0 0 0 100 0 11
2019 CS-02 60 10 0 0 10 0 20 88 13 10
2018 CS 94 6 0 0 0 0 0 100 0 17

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 70 7 7 7 0 4 4 84 8 27
2019 CS-01 73 9 9 0 0 9 0 90 0 11
2019 CS-02 60 10 0 20 0 0 10 78 22 10
2018 CS 88 6 6 0 0 0 0 94 0 17
2017 CS 87 8 0 4 0 0 0 96 4 23
2017 CS-02 90 0 0 10 0 0 0 90 10 10

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 48 19 19 11 0 0 4 69 12 27
2019 CS-01 55 9 18 18 0 0 0 64 18 11
2019 CS-02 40 30 10 10 0 0 10 78 11 10
2018 CS 50 28 22 0 0 0 0 78 0 18
2017 CS 61 17 18 0 4 0 0 78 4 23
2017 CS-02 90 0 10 0 0 0 0 90 0 10

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 74 15 0 7 0 0 4 92 8 27
2019 CS-01 91 0 0 9 0 0 0 91 9 11
2019 CS-02 40 40 0 10 0 0 10 89 11 10
2018 CS 78 11 11 0 0 0 0 89 0 18
2017 CS 83 13 0 4 0 0 0 96 4 23
2017 CS-02 90 0 0 10 0 0 0 90 10 10

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 81 7 7 4 0 0 0 89 4 27
2019 CS-01 91 0 0 9 0 0 0 91 9 11
2019 CS-02 70 10 20 0 0 0 0 80 0 10
2018 CS 61 28 0 0 0 0 11 100 0 18
2017 CS 65 13 9 0 0 0 13 89 0 23
2017 CS-02 90 10 0 0 0 0 0 100 0 10

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 74 15 4 4 0 0 4 92 4 27
2019 CS-01 82 9 9 0 0 0 0 91 0 11
2019 CS-02 60 20 0 10 0 0 10 89 11 10
2018 CS 76 18 0 6 0 0 0 94 6 17
2017 CS 79 21 0 0 0 0 0 100 0 23
2017 CS-02 80 20 0 0 0 0 0 100 0 10

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 89 4 0 0 4 0 4 96 4 27
2019 CS-01 82 9 0 0 9 0 0 91 9 11
2019 CS-02 90 0 0 0 0 0 10 100 0 10
2018 CS 78 17 6 0 0 0 0 94 0 18
2017 CS 87 8 4 0 0 0 0 96 0 23
2017 CS-02 90 0 10 0 0 0 0 90 0 10

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 59 11 19 0 4 0 7 76 4 27
2019 CS-01 55 0 36 0 9 0 0 55 9 11
2019 CS-02 60 20 10 0 0 0 10 89 0 10
2018 CS 39 28 22 6 6 0 0 67 11 18
2017 CS 47 38 10 5 0 0 0 85 5 23
2017 CS-02 60 30 10 0 0 0 0 90 0 10

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 26 41 19 15 0 0 0 67 15 27
2019 CS-01 27 55 9 9 0 0 0 82 9 11
2019 CS-02 30 30 20 20 0 0 0 60 20 10
2018 CS 17 33 44 6 0 0 0 50 6 18
2017 CS 17 38 32 13 0 0 0 55 13 23
2017 CS-02 10 60 20 10 0 0 0 70 10 10

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 7 7 26 41 19 0 0 59 15 27
2019 CS-01 9 0 18 45 27 0 0 73 9 11
2019 CS-02 10 10 30 40 10 0 0 50 20 10
2018 CS 0 17 39 28 17 0 0 44 17 18
2017 CS 4 14 35 25 21 0 0 47 18 23
2017 CS-02 10 20 20 40 10 0 0 50 30 10
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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 22 19 33 15 4 7 0 24 76 27
2019 CS-01 27 18 36 18 0 0 0 27 73 11
2019 CS-02 20 30 10 20 10 10 0 22 78 10
2018 CS 28 28 33 6 0 0 6 29 71 18
2017 CS 34 13 31 4 14 4 0 35 65 23
2017 CS-02 30 0 50 10 0 10 0 33 67 10

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CS 63 37 19

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CS 47 53 19
2018 CS 50 50 12

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 41 26 7 7 7 0 11 75 17 27
2019 CS-01 55 18 0 0 9 0 18 89 11 11
2019 CS-02 40 40 10 0 0 0 10 89 0 10
2018 CS 22 28 17 17 6 0 11 56 25 18

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 26 37 5 21 5 0 5 67 28 19
2018 CS 8 58 17 17 0 0 0 67 17 12
2017 CS 21 37 22 0 14 0 7 62 15 14

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 16 16 21 16 26 5 0 33 44 19
2018 CS 0 25 17 0 50 8 0 27 55 12
2017 CS 0 14 0 34 45 7 0 15 85 14
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