2019 Public Service Employee Survey Results by Theme for Atlantic Canada Opportunities Agency by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 54 35 6 3 1 0 0 89 4 218
2019 Does not provide services to public 48 33 9 7 3 0 0 81 10 283
2018 Provides services to public 53 39 4 3 2 0 0 91 5 219
2018 Does not provide services to public 48 33 6 7 5 0 0 82 12 229
2017 Provides services to public 49 41 4 5 1 0 0 90 6 225
2017 Does not provide services to public 44 36 7 6 7 0 0 80 13 250
2014 Provides services to public 43 39 8 7 3 0 0 82 10 231
2014 Does not provide services to public 38 38 11 9 4 0 0 77 13 263
2011 Provides services to public 52 36 6 4 2 0 0 88 6 269
2011 Does not provide services to public 46 38 8 5 3 0 0 84 8 334
2008 Provides services to public 49 37 7 4 2 0 0 86 7 281
2008 Does not provide services to public 45 34 10 8 3 0 0 79 11 336

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 40 9 6 4 0 0 81 10 216
2019 Does not provide services to public 47 33 8 6 5 0 0 80 12 283
2018 Provides services to public 40 41 9 5 4 0 0 81 10 218
2018 Does not provide services to public 46 32 8 8 6 0 0 77 15 231
2017 Provides services to public 38 40 10 7 4 0 0 79 11 226
2017 Does not provide services to public 43 31 9 10 7 0 0 74 17 250

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 69 25 4 1 1 0 0 94 2 216
2019 Does not provide services to public 61 30 4 4 1 0 0 90 5 281
2018 Provides services to public 67 28 3 1 1 0 0 95 2 217
2018 Does not provide services to public 66 24 7 4 0 0 0 90 4 228
2017 Provides services to public 69 28 1 1 0 0 0 97 1 225
2017 Does not provide services to public 62 24 8 4 1 0 0 87 6 250
2014 Provides services to public 71 20 7 2 0 0 0 91 3 231
2014 Does not provide services to public 69 24 6 1 0 0 0 93 1 263
2011 Provides services to public 71 24 4 1 0 0 0 95 1 272
2011 Does not provide services to public 67 27 4 1 1 0 0 94 2 335

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 62 30 6 1 0 0 0 92 1 218
2019 Does not provide services to public 60 28 4 4 4 0 0 89 7 283
2018 Provides services to public 58 33 6 1 2 0 0 91 3 219
2018 Does not provide services to public 58 27 7 6 2 0 0 85 9 232
2017 Provides services to public 55 39 3 3 0 0 0 94 4 224
2017 Does not provide services to public 53 31 8 5 4 0 0 84 8 250
2014 Provides services to public 50 34 10 4 1 0 0 84 6 231
2014 Does not provide services to public 53 27 12 7 2 0 0 79 9 263
2011 Provides services to public 59 34 4 3 1 0 0 93 4 271
2011 Does not provide services to public 52 37 6 2 3 0 0 90 5 335
2008 Provides services to public 58 36 4 2 1 0 0 93 3 283
2008 Does not provide services to public 50 38 5 5 2 0 0 88 7 337

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 59 22 13 3 2 1 0 82 5 216
2019 Does not provide services to public 67 22 6 4 1 0 0 89 5 281
2018 Provides services to public 60 26 8 3 3 0 0 86 6 219
2018 Does not provide services to public 59 25 6 6 3 0 0 84 10 231
2017 Provides services to public 55 29 9 3 3 0 0 85 6 226
2017 Does not provide services to public 60 27 5 5 2 0 0 88 7 251
2014 Provides services to public 47 30 12 7 4 0 0 77 11 231
2014 Does not provide services to public 56 27 9 6 2 0 0 83 8 262
2011 Provides services to public 53 32 10 5 1 0 0 84 6 270
2011 Does not provide services to public 53 31 9 4 3 0 0 83 7 332

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 56 26 10 7 1 0 0 82 7 217
2019 Does not provide services to public 65 22 6 5 2 0 0 87 6 281
2018 Provides services to public 56 30 7 4 3 0 0 86 7 219
2018 Does not provide services to public 58 24 7 8 3 0 0 82 11 231
2017 Provides services to public 56 31 5 6 2 0 0 87 8 226
2017 Does not provide services to public 62 22 8 5 3 0 0 84 8 251
2014 Provides services to public 45 35 8 9 4 0 0 79 13 231
2014 Does not provide services to public 54 27 11 7 1 0 0 81 8 263
2011 Provides services to public 48 34 12 5 1 0 0 82 6 269
2011 Does not provide services to public 53 31 8 5 3 0 0 84 7 333
2008 Provides services to public 53 32 5 7 3 0 0 85 10 281
2008 Does not provide services to public 52 30 8 7 3 0 0 83 10 338

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 53 24 13 6 2 2 0 78 8 218
2019 Does not provide services to public 58 19 11 7 4 2 0 78 11 281
2018 Provides services to public 50 22 14 6 4 3 0 75 10 221
2018 Does not provide services to public 56 17 12 9 6 1 0 73 15 232
2017 Provides services to public 51 16 16 6 5 6 0 72 11 227
2017 Does not provide services to public 54 19 12 5 5 4 0 76 11 251
2014 Provides services to public 46 23 15 7 6 3 0 71 13 231
2014 Does not provide services to public 53 18 11 9 6 2 1 73 15 263
2011 Provides services to public 53 22 13 7 4 2 0 76 11 271
2011 Does not provide services to public 46 26 11 6 6 3 0 75 13 334
2008 Provides services to public 43 23 15 10 5 4 0 69 16 282
2008 Does not provide services to public 45 20 13 13 6 2 1 67 20 338
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 62 25 10 2 0 0 0 88 2 217
2019 Does not provide services to public 67 19 8 2 1 1 2 88 3 282

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 58 26 6 7 3 0 0 84 10 216
2019 Does not provide services to public 68 19 7 4 1 0 1 88 6 281
2018 Provides services to public 58 26 8 5 2 0 1 84 8 221
2018 Does not provide services to public 66 19 7 4 2 1 0 86 7 232
2017 Provides services to public 58 26 6 5 3 2 0 85 9 227
2017 Does not provide services to public 59 24 8 5 1 2 1 85 7 251
2014 Provides services to public 56 23 12 5 2 2 0 80 7 231
2014 Does not provide services to public 54 29 8 5 2 1 2 85 7 263
2011 Provides services to public 54 24 10 7 3 2 0 80 10 270
2011 Does not provide services to public 54 25 10 5 4 1 0 80 9 335
2008 Provides services to public 55 25 9 7 4 1 0 81 10 283
2008 Does not provide services to public 48 28 10 6 5 2 1 78 11 337

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 52 25 8 10 5 0 0 77 15 217
2019 Does not provide services to public 61 26 7 4 2 0 1 88 6 283
2018 Provides services to public 54 30 7 5 4 0 0 84 9 218
2018 Does not provide services to public 63 21 4 8 2 0 0 85 11 232
2017 Provides services to public 48 34 7 6 5 0 0 82 11 226
2017 Does not provide services to public 55 29 7 6 3 0 0 84 9 251
2014 Provides services to public 52 26 8 9 4 0 0 79 13 231
2014 Does not provide services to public 52 26 9 9 2 1 1 80 12 262
2011 Provides services to public 47 29 10 8 6 0 0 76 13 272
2011 Does not provide services to public 47 32 9 9 4 0 0 79 12 335
2008 Provides services to public 49 27 8 8 8 0 0 76 16 283
2008 Does not provide services to public 39 34 9 10 6 1 0 75 16 338

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 61 24 7 6 2 0 0 85 8 218
2019 Does not provide services to public 68 21 6 3 2 0 0 89 5 282
2018 Provides services to public 55 28 8 6 3 0 0 83 9 220
2018 Does not provide services to public 65 21 7 5 3 0 0 85 8 232
2017 Provides services to public 60 26 7 4 3 0 0 86 7 227
2017 Does not provide services to public 64 22 7 4 2 0 1 87 6 251
2014 Provides services to public 58 24 9 6 4 0 0 82 9 231
2014 Does not provide services to public 57 25 8 6 4 0 1 83 9 263

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 37 38 12 8 3 1 0 76 11 218
2019 Does not provide services to public 46 33 10 6 3 2 0 81 9 282
2018 Provides services to public 39 37 12 7 4 0 0 77 11 221
2018 Does not provide services to public 44 33 8 7 6 3 0 79 13 232
2017 Provides services to public 40 37 8 8 6 1 0 77 15 227
2017 Does not provide services to public 43 32 11 6 5 3 0 77 11 251
2014 Provides services to public 33 35 13 8 9 2 0 69 17 231
2014 Does not provide services to public 40 30 11 11 5 3 0 72 16 263
2011 Provides services to public 33 38 14 8 7 1 0 71 15 271
2011 Does not provide services to public 35 33 12 12 4 3 0 71 16 334

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 37 10 9 5 0 0 76 14 217
2019 Does not provide services to public 48 30 10 5 5 0 0 79 11 283
2018 Provides services to public 40 38 11 6 5 0 0 78 12 221
2018 Does not provide services to public 42 33 9 9 6 1 0 75 15 232
2017 Provides services to public 36 42 7 6 8 0 0 79 15 225
2017 Does not provide services to public 42 32 14 5 5 0 0 75 11 251
2014 Provides services to public 27 40 12 9 10 1 0 68 19 231
2014 Does not provide services to public 43 28 11 13 4 1 1 72 17 263
2011 Provides services to public 34 37 13 8 7 1 0 72 15 269
2011 Does not provide services to public 35 35 16 9 4 1 0 70 13 335
2008 Provides services to public 40 30 11 7 9 2 0 72 16 283
2008 Does not provide services to public 36 39 10 9 5 0 0 75 14 337

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 27 42 19 5 7 0 0 69 12 216
2019 Does not provide services to public 41 31 14 8 4 2 1 74 12 282
2018 Provides services to public 26 44 14 9 5 1 0 71 14 221
2018 Does not provide services to public 32 37 12 11 5 3 0 71 17 232
2017 Provides services to public 27 39 14 11 8 1 0 67 19 226
2017 Does not provide services to public 28 35 14 10 7 5 0 66 19 251
2014 Provides services to public 20 37 16 15 11 1 0 57 26 231
2014 Does not provide services to public 33 31 16 14 3 3 0 66 18 262
2011 Provides services to public 22 41 16 13 6 2 0 65 19 270
2011 Does not provide services to public 20 39 17 16 4 4 0 62 21 332
2008 Provides services to public 25 41 10 12 8 3 0 69 21 283
2008 Does not provide services to public 23 45 12 11 5 4 0 71 17 338

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 24 34 20 14 7 1 0 59 21 216
2019 Does not provide services to public 31 39 15 10 4 0 0 71 15 281
2018 Provides services to public 22 39 17 13 8 1 0 62 21 221
2018 Does not provide services to public 29 37 10 13 11 1 0 66 24 232
2017 Provides services to public 23 38 13 16 11 0 0 60 26 225
2017 Does not provide services to public 33 31 13 13 9 2 0 65 22 251
2014 Provides services to public 18 34 18 19 9 2 0 53 29 230
2014 Does not provide services to public 29 33 11 16 8 3 0 64 25 263
2011 Provides services to public 21 36 16 16 9 2 0 59 26 271
2011 Does not provide services to public 17 41 14 18 7 1 0 59 26 336
2008 Provides services to public 25 37 10 15 11 2 0 63 27 283
2008 Does not provide services to public 22 43 14 14 7 1 0 65 21 338
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 37 36 14 10 4 0 0 72 14 217
2019 Does not provide services to public 40 40 9 5 4 0 0 81 10 282
2018 Provides services to public 33 41 12 7 6 0 0 75 13 221
2018 Does not provide services to public 45 31 10 8 6 0 0 76 14 232
2017 Provides services to public 36 32 15 9 8 0 0 68 17 225
2017 Does not provide services to public 42 29 11 12 5 0 0 72 17 251
2014 Provides services to public 26 36 17 12 8 0 0 62 20 231
2014 Does not provide services to public 36 35 10 12 6 0 0 71 18 263
2011 Provides services to public 30 38 13 13 6 0 0 68 19 271
2011 Does not provide services to public 37 35 11 11 7 0 0 72 18 334

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 34 44 13 6 3 0 0 79 9 217
2019 Does not provide services to public 41 36 8 9 5 0 0 78 14 282
2018 Provides services to public 37 45 9 6 4 0 0 82 9 221
2018 Does not provide services to public 43 39 8 6 4 0 0 82 9 231
2017 Provides services to public 37 43 7 11 3 0 0 80 13 226
2017 Does not provide services to public 45 34 9 7 5 0 0 79 12 251

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 50 26 13 7 4 0 0 77 11 215
2019 Does not provide services to public 54 29 7 7 2 0 0 84 9 283
2018 Provides services to public 48 36 8 4 4 0 0 84 8 221
2018 Does not provide services to public 56 27 6 6 3 1 0 84 10 232
2017 Provides services to public 46 36 11 4 4 0 0 82 8 227
2017 Does not provide services to public 53 32 7 5 2 0 0 86 7 250
2014 Provides services to public 45 31 10 7 6 0 0 77 13 231
2014 Does not provide services to public 45 30 11 9 3 0 1 76 13 263
2011 Provides services to public 47 30 10 9 4 0 0 77 13 270
2011 Does not provide services to public 44 32 10 10 3 0 0 76 13 336
2008 Provides services to public 45 33 6 8 8 0 0 78 16 283
2008 Does not provide services to public 39 34 10 9 6 1 0 74 15 337

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 39 10 10 2 0 0 78 12 218
2019 Does not provide services to public 42 41 5 9 2 0 0 83 11 282
2018 Provides services to public 36 43 7 10 2 0 0 80 13 220
2018 Does not provide services to public 41 40 8 7 3 0 0 82 11 232
2017 Provides services to public 38 41 8 10 3 0 0 80 13 226
2017 Does not provide services to public 41 39 7 10 2 0 0 80 12 251
2014 Provides services to public 36 43 8 11 2 0 0 79 13 231
2014 Does not provide services to public 42 37 8 9 3 0 1 79 13 263
2011 Provides services to public 51 33 7 5 3 0 0 85 8 272
2011 Does not provide services to public 47 36 9 6 2 0 1 84 8 331
2008 Provides services to public 48 34 8 8 2 0 0 82 10 283
2008 Does not provide services to public 44 37 10 7 2 0 1 81 9 338

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 36 34 14 12 3 0 1 71 15 217
2019 Does not provide services to public 44 33 7 10 4 1 0 78 14 281
2018 Provides services to public 38 33 14 9 5 1 0 72 14 220
2018 Does not provide services to public 42 34 9 10 4 1 0 77 14 232
2017 Provides services to public 44 32 8 9 5 1 0 77 15 227
2017 Does not provide services to public 44 38 7 5 3 2 1 85 8 251
2014 Provides services to public 33 33 14 10 8 2 0 67 19 231
2014 Does not provide services to public 42 32 9 10 5 2 1 76 15 263
2011 Provides services to public 47 33 7 8 4 0 0 80 12 272
2011 Does not provide services to public 48 33 8 6 3 1 0 83 9 336
2008 Provides services to public 50 32 8 6 3 0 0 82 10 283
2008 Does not provide services to public 49 33 7 5 5 0 0 83 10 338

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 25 27 16 10 18 2 2 55 28 217
2019 Does not provide services to public 26 30 12 10 16 3 3 59 28 283
2018 Provides services to public 26 26 17 14 16 0 1 53 31 220
2018 Does not provide services to public 28 27 14 12 17 0 2 56 29 232
2017 Provides services to public 28 24 10 19 16 1 3 54 36 226
2017 Does not provide services to public 29 26 14 15 11 2 4 57 28 251
2014 Provides services to public 19 26 15 18 19 2 1 46 38 231
2014 Does not provide services to public 25 24 11 15 20 2 3 52 36 263
2011 Provides services to public 17 28 15 20 20 0 0 45 40 271
2011 Does not provide services to public 19 28 15 16 19 1 2 49 36 336
2008 Provides services to public 20 35 14 14 15 1 1 55 30 283
2008 Does not provide services to public 20 29 10 22 17 1 1 50 40 337

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 59 21 9 6 2 0 3 82 8 217
2019 Does not provide services to public 66 16 12 3 1 0 3 84 4 283

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 63 14 5 3 6 0 10 85 10 218
2019 Does not provide services to public 66 7 6 2 2 3 13 88 5 282

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 56 22 11 2 2 2 4 83 5 215
2019 Does not provide services to public 65 17 9 2 0 2 4 87 3 280

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 50 19 13 7 4 3 4 74 12 216
2019 Does not provide services to public 58 18 10 3 3 2 6 83 7 283

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 29 23 19 12 13 1 3 54 26 218
2019 Does not provide services to public 33 19 19 10 11 2 4 56 23 283

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 78 10 4 2 1 2 4 93 3 217
2019 Does not provide services to public 74 10 5 3 1 1 5 90 5 280

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 75 7 5 1 3 6 3 90 5 216
2019 Does not provide services to public 83 4 2 1 3 3 4 93 4 281

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 85 3 2 0 0 1 7 97 1 217
2019 Does not provide services to public 86 3 2 0 0 1 8 97 1 280

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 39 12 7 3 0 0 78 10 217
2019 Does not provide services to public 46 36 9 6 2 1 0 83 8 281
2018 Provides services to public 37 42 10 6 4 0 0 80 11 220
2018 Does not provide services to public 47 32 9 7 5 1 0 79 12 231
2017 Provides services to public 41 39 8 8 4 0 0 80 12 225
2017 Does not provide services to public 47 33 9 5 6 0 0 80 11 250
2014 Provides services to public 30 43 12 11 4 0 0 73 15 231
2014 Does not provide services to public 40 39 9 9 3 0 0 79 12 263
2011 Provides services to public 37 43 6 11 3 0 0 80 14 270
2011 Does not provide services to public 44 37 8 8 2 0 0 81 11 333

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 46 34 12 5 2 0 0 80 7 216
2019 Does not provide services to public 50 34 7 4 3 1 0 85 7 283
2018 Provides services to public 48 34 9 5 3 0 1 82 8 219
2018 Does not provide services to public 50 33 9 5 4 0 0 83 9 225
2017 Provides services to public 47 33 9 8 3 0 0 80 11 225
2017 Does not provide services to public 47 33 12 4 4 0 0 80 8 251
2014 Provides services to public 39 35 13 11 3 0 0 73 14 231
2014 Does not provide services to public 46 32 12 7 4 0 0 78 10 263

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 43 43 8 4 2 0 0 85 7 216
2019 Does not provide services to public 53 33 6 6 1 0 0 87 7 280
2018 Provides services to public 45 40 7 4 4 0 0 85 8 221
2018 Does not provide services to public 49 34 7 6 3 0 0 84 9 232
2017 Provides services to public 47 36 7 7 3 0 0 83 10 225
2017 Does not provide services to public 48 35 8 7 2 0 0 83 9 251
2014 Provides services to public 39 35 14 9 3 0 0 74 12 231
2014 Does not provide services to public 46 31 11 9 2 0 0 78 11 263
2011 Provides services to public 52 37 6 4 0 0 0 89 5 272
2011 Does not provide services to public 50 36 8 3 1 1 0 88 4 331

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 29 49 13 6 2 0 0 79 8 218
2019 Does not provide services to public 38 40 11 6 1 3 0 81 8 282
2018 Provides services to public 36 36 18 5 4 0 0 72 9 221
2018 Does not provide services to public 40 32 12 8 5 2 0 74 13 232
2017 Provides services to public 33 40 14 6 4 2 0 75 11 227
2017 Does not provide services to public 34 39 12 6 5 3 1 76 12 250

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 61 29 5 4 1 0 0 90 5 217
2019 Does not provide services to public 66 22 6 4 2 0 0 89 5 283
2018 Provides services to public 62 31 4 2 1 0 0 93 3 220
2018 Does not provide services to public 69 24 3 3 1 0 0 93 4 232
2017 Provides services to public 64 25 4 3 4 0 0 89 7 226
2017 Does not provide services to public 62 29 4 3 1 1 0 92 4 251
2014 Provides services to public 51 33 7 5 3 0 0 84 9 231
2014 Does not provide services to public 55 26 8 7 3 1 0 82 10 263
2011 Provides services to public 55 33 7 5 1 0 0 87 6 271
2011 Does not provide services to public 52 35 6 5 2 0 0 87 7 334

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 38 15 6 2 0 0 77 8 216
2019 Does not provide services to public 46 33 14 4 2 0 1 80 6 281
2018 Provides services to public 39 37 14 6 3 0 0 77 9 221
2018 Does not provide services to public 45 36 12 5 3 0 0 81 7 231
2017 Provides services to public 31 44 17 6 1 0 0 75 8 227
2017 Does not provide services to public 48 34 9 5 3 0 0 82 9 250
2014 Provides services to public 33 38 18 8 3 0 0 70 11 231
2014 Does not provide services to public 36 39 14 7 4 0 0 75 11 263
2011 Provides services to public 33 41 20 4 1 0 0 74 6 271
2011 Does not provide services to public 42 32 19 6 1 0 0 73 7 333
2008 Provides services to public 35 39 16 6 4 0 1 74 10 283
2008 Does not provide services to public 31 38 23 4 4 0 0 69 8 338

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 64 18 7 2 3 3 4 88 5 218
2019 Does not provide services to public 65 20 5 3 1 3 3 90 4 282
2017 Provides services to public 55 22 6 5 2 3 8 86 7 227
2017 Does not provide services to public 58 20 7 2 2 5 5 88 4 251
2014 Provides services to public 56 23 8 4 4 2 3 83 9 231
2014 Does not provide services to public 50 18 10 5 3 4 11 79 9 263
2011 Provides services to public 41 32 9 4 4 5 4 81 9 271
2011 Does not provide services to public 47 23 13 7 3 3 4 75 11 336

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public 18 50 32 218
2019 Does not provide services to public 22 43 35 283
2018 Provides services to public 23 45 33 220
2018 Does not provide services to public 19 44 37 232
2017 Provides services to public 18 49 33 227
2017 Does not provide services to public 29 40 31 251
2014 Provides services to public 17 45 37 231
2014 Does not provide services to public 24 41 35 263
2011 Provides services to public 16 55 29 270
2011 Does not provide services to public 16 51 32 336

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Provides services to public 21 20 18 13 9 19 39
2019 Does not provide services to public 17 27 29 5 19 3 61
2018 Provides services to public 29 36 22 4 4 6 50
2018 Does not provide services to public 32 20 30 6 9 3 45
2017 Provides services to public 32 27 27 3 8 2 40
2017 Does not provide services to public 26 32 21 3 14 6 72
2014 Provides services to public 7 47 20 15 9999 11 39
2014 Does not provide services to public 17 27 29 10 9999 17 62
2011 Provides services to public 30 37 23 7 9999 2 43
2011 Does not provide services to public 20 23 40 2 9999 14 55
Top of Page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 53 39 4 2 1 0 0 93 3 217
2019 Does not provide services to public 51 36 7 2 3 0 0 88 4 282
2018 Provides services to public 60 34 2 3 1 0 0 94 4 221
2018 Does not provide services to public 57 33 7 2 1 0 0 90 3 231
2017 Provides services to public 53 36 6 2 2 0 0 90 5 224
2017 Does not provide services to public 54 34 6 3 3 0 0 88 6 251
2014 Provides services to public 52 33 10 3 1 0 0 86 4 231
2014 Does not provide services to public 50 37 7 4 1 0 0 87 6 263
2011 Provides services to public 53 40 3 3 1 0 0 93 4 271
2011 Does not provide services to public 48 37 10 4 1 0 0 86 5 333
2008 Provides services to public 59 35 3 2 1 0 0 94 3 283
2008 Does not provide services to public 57 30 7 4 3 0 0 87 6 338

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 41 42 10 6 1 0 0 83 7 217
2019 Does not provide services to public 49 36 7 5 1 1 0 86 7 283
2018 Provides services to public 36 46 10 4 4 0 0 82 8 220
2018 Does not provide services to public 37 45 7 9 2 0 0 82 11 232
2017 Provides services to public 37 43 9 7 4 0 0 80 11 227
2017 Does not provide services to public 40 39 9 8 3 0 0 80 11 251
2014 Provides services to public 32 47 9 6 5 0 0 80 11 231
2014 Does not provide services to public 44 33 11 9 1 3 0 79 10 263
2011 Provides services to public 37 44 7 9 3 0 0 81 11 270
2011 Does not provide services to public 35 43 9 9 3 1 0 79 12 334

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 5 18 44 22 10 0 1 33 23 218
2019 Does not provide services to public 7 19 37 20 15 1 1 36 26 283
2018 Provides services to public 8 22 40 24 7 0 0 31 29 218
2018 Does not provide services to public 7 21 40 22 10 1 0 32 28 230
2017 Provides services to public 9 21 42 19 8 0 1 28 29 227
2017 Does not provide services to public 10 20 38 19 10 2 2 30 31 249
2014 Provides services to public 6 24 40 20 10 0 1 30 30 231
2014 Does not provide services to public 5 19 37 26 10 1 3 37 24 262
2011 Provides services to public 5 21 37 24 10 0 3 35 27 271
2011 Does not provide services to public 4 22 36 22 13 1 2 36 27 335
2008 Provides services to public 7 17 37 25 11 1 2 37 25 283
2008 Does not provide services to public 6 19 41 22 11 1 1 33 26 338

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 2 13 24 35 24 0 1 60 16 216
2019 Does not provide services to public 4 9 22 31 31 2 1 63 14 283
2018 Provides services to public 6 11 32 34 16 1 0 50 17 219
2018 Does not provide services to public 4 19 23 26 24 2 1 52 24 229
2017 Provides services to public 8 10 27 30 25 0 0 55 18 222
2017 Does not provide services to public 6 11 30 29 21 1 3 52 17 250
2014 Provides services to public 8 20 30 28 11 1 1 41 29 231
2014 Does not provide services to public 7 10 27 32 19 1 3 54 18 262
2011 Provides services to public 6 12 31 26 21 1 3 49 18 269
2011 Does not provide services to public 4 11 27 29 26 2 1 56 16 333
2008 Provides services to public 7 12 22 37 19 1 2 58 19 283
2008 Does not provide services to public 4 9 25 35 23 1 3 60 14 337

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 13 23 32 18 12 0 2 31 37 218
2019 Does not provide services to public 6 17 36 22 16 0 1 39 24 280
2018 Provides services to public 15 31 35 13 5 0 0 19 46 219
2018 Does not provide services to public 9 20 35 22 13 1 1 35 29 230
2017 Provides services to public 28 28 27 9 7 0 1 15 57 227
2017 Does not provide services to public 15 25 34 15 9 1 1 25 41 248
2014 Provides services to public 18 27 35 10 8 0 2 18 46 230
2014 Does not provide services to public 14 21 33 19 9 1 3 29 37 262
2011 Provides services to public 13 20 39 15 9 0 3 25 35 270
2011 Does not provide services to public 9 20 37 19 14 0 2 33 30 332
2008 Provides services to public 14 20 34 21 9 0 2 31 35 283
2008 Does not provide services to public 9 23 31 23 11 0 3 35 33 338

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 3 10 36 31 19 0 1 51 13 216
2019 Does not provide services to public 4 12 36 26 21 0 1 47 17 283
2018 Provides services to public 1 14 34 35 16 0 0 51 15 218
2018 Does not provide services to public 5 11 34 36 13 0 0 49 16 230
2017 Provides services to public 8 10 39 30 12 1 0 43 18 227
2017 Does not provide services to public 6 15 34 30 12 0 2 44 22 250
2014 Provides services to public 5 12 39 31 12 0 1 44 17 229
2014 Does not provide services to public 5 11 44 26 12 1 1 38 16 261
2011 Provides services to public 7 11 31 33 15 0 2 49 19 270
2011 Does not provide services to public 4 14 41 27 12 0 2 39 19 333
2008 Provides services to public 6 13 34 29 16 0 2 45 20 283
2008 Does not provide services to public 4 15 35 30 13 0 2 44 20 336

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 9 20 34 17 17 1 0 35 30 218
2019 Does not provide services to public 9 19 25 22 20 2 2 44 29 282
2018 Provides services to public 11 21 35 23 9 0 0 33 32 219
2018 Does not provide services to public 12 21 28 22 15 2 0 38 33 230
2017 Provides services to public 13 22 35 19 9 1 0 29 36 227
2017 Does not provide services to public 12 21 28 23 11 2 3 36 35 249
2014 Provides services to public 18 28 34 14 5 0 2 19 46 231
2014 Does not provide services to public 17 26 28 16 10 2 2 27 44 261
2011 Provides services to public 10 22 34 21 12 0 2 33 32 269
2011 Does not provide services to public 12 21 29 20 14 1 3 36 34 333
2008 Provides services to public 8 14 34 25 16 1 2 42 23 283
2008 Does not provide services to public 9 19 28 28 13 0 2 42 29 337

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 1 11 27 29 29 0 2 60 13 218
2019 Does not provide services to public 4 10 26 30 26 2 2 58 15 281
2018 Provides services to public 4 11 31 36 19 0 0 55 14 215
2018 Does not provide services to public 7 20 23 28 19 1 2 48 29 230
2017 Provides services to public 5 13 27 32 21 1 1 55 18 225
2017 Does not provide services to public 6 8 28 30 20 3 5 55 15 250
2014 Provides services to public 6 13 27 29 22 1 3 52 20 231
2014 Does not provide services to public 5 13 25 31 21 2 3 55 19 262
2011 Provides services to public 5 10 27 32 23 0 3 57 16 268
2011 Does not provide services to public 3 6 25 35 25 1 5 64 10 333
2008 Provides services to public 7 14 24 28 22 1 3 53 23 283
2008 Does not provide services to public 6 14 26 30 20 0 4 52 21 336

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 7 18 44 20 10 0 1 30 25 217
2019 Does not provide services to public 6 15 34 25 17 2 1 44 21 283
2018 Provides services to public 10 25 41 15 9 0 0 24 35 219
2018 Does not provide services to public 8 18 38 21 13 1 0 34 27 230
2017 Provides services to public 20 23 31 18 7 1 1 25 44 225
2017 Does not provide services to public 11 19 34 23 8 1 3 33 31 249
2014 Provides services to public 18 26 33 13 7 2 2 21 46 231
2014 Does not provide services to public 12 17 35 21 12 1 2 34 30 262

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 6 15 32 30 15 0 1 45 22 218
2019 Does not provide services to public 2 11 33 35 18 1 0 54 13 282

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 18 44 20 13 4 0 0 62 18 218
2019 Does not provide services to public 30 39 13 11 6 2 0 69 17 283

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 48 31 8 6 6 0 0 79 13 218
2019 Does not provide services to public 61 22 7 6 3 0 0 83 10 281
2018 Provides services to public 50 28 9 5 7 0 0 79 12 220
2018 Does not provide services to public 53 29 5 7 5 0 0 82 12 229
2017 Provides services to public 49 32 6 7 6 0 0 81 13 227
2017 Does not provide services to public 53 29 5 6 6 0 0 83 12 250
2014 Provides services to public 50 26 9 7 7 0 0 77 14 231
2014 Does not provide services to public 50 27 6 10 4 1 1 79 14 263

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 54 31 6 5 4 0 0 85 9 216
2019 Does not provide services to public 67 24 4 4 1 0 0 91 5 282
2018 Provides services to public 56 31 4 6 2 0 0 87 9 218
2018 Does not provide services to public 60 31 2 6 0 0 0 91 7 229
2017 Provides services to public 55 35 4 5 1 0 0 90 6 226
2017 Does not provide services to public 57 29 6 5 3 0 0 86 8 250
2014 Provides services to public 50 34 5 8 3 0 0 85 10 231
2014 Does not provide services to public 56 30 5 7 1 0 0 86 8 263

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 48 37 8 4 2 0 0 85 6 217
2019 Does not provide services to public 55 31 8 3 2 1 0 86 5 283
2018 Provides services to public 50 36 8 5 1 0 0 86 6 221
2018 Does not provide services to public 56 33 4 4 3 0 0 88 8 230

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 43 37 9 10 1 0 0 79 11 216
2019 Does not provide services to public 55 33 6 3 3 1 0 89 6 281
2018 Provides services to public 54 31 7 4 3 1 0 85 7 220
2018 Does not provide services to public 52 36 4 6 2 1 0 89 7 231
2017 Provides services to public 51 36 7 4 2 0 0 87 6 226
2017 Does not provide services to public 49 36 8 4 1 2 0 86 5 251
2014 Provides services to public 49 31 11 3 3 3 0 83 6 231
2014 Does not provide services to public 56 27 8 6 2 1 0 84 8 263
2011 Provides services to public 44 34 12 7 1 1 0 79 8 271
2011 Does not provide services to public 44 41 8 3 2 2 0 87 5 334

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 48 35 9 2 4 2 0 85 6 218
2019 Does not provide services to public 57 30 6 4 1 2 0 89 5 280
2018 Provides services to public 47 35 10 5 3 1 0 83 7 220
2018 Does not provide services to public 48 38 9 5 1 0 0 86 5 232
2017 Provides services to public 48 33 10 4 3 2 1 83 7 226
2017 Does not provide services to public 49 29 13 2 3 3 1 81 5 251
2014 Provides services to public 45 34 12 3 2 3 0 82 5 231
2014 Does not provide services to public 54 24 12 5 1 3 0 81 7 262

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 56 31 8 4 1 0 0 88 5 216
2019 Does not provide services to public 69 21 4 4 1 0 0 91 5 281
2018 Provides services to public 61 30 4 3 3 0 0 90 6 220
2018 Does not provide services to public 66 23 3 5 2 0 0 89 7 230
2017 Provides services to public 57 32 4 4 3 0 0 89 7 227
2017 Does not provide services to public 61 26 6 4 2 0 0 88 6 251
2014 Provides services to public 53 34 5 4 3 0 0 88 7 231
2014 Does not provide services to public 64 24 7 4 1 0 0 88 5 262
2011 Provides services to public 52 35 8 5 1 0 0 87 6 271
2011 Does not provide services to public 55 33 7 2 2 0 0 88 5 334
2008 Provides services to public 52 33 7 4 3 1 0 86 7 283
2008 Does not provide services to public 49 40 4 4 3 0 0 89 7 338

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 33 27 19 9 6 4 2 64 16 216
2019 Does not provide services to public 38 27 14 8 4 7 2 72 13 283
2018 Provides services to public 28 34 18 8 7 3 3 66 15 220
2018 Does not provide services to public 31 32 13 11 3 7 3 70 16 230
2017 Provides services to public 35 30 17 7 6 4 1 69 14 227
2017 Does not provide services to public 35 31 12 8 5 7 3 72 14 251
2014 Provides services to public 36 29 17 8 7 0 3 67 15 231
2014 Does not provide services to public 39 27 12 10 4 4 5 72 15 263

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 35 38 13 7 5 2 1 75 12 217
2019 Does not provide services to public 47 30 10 7 2 2 0 80 10 283
2018 Provides services to public 40 37 10 8 4 0 0 78 12 221
2018 Does not provide services to public 47 37 6 6 1 2 0 86 8 231
2017 Provides services to public 44 37 8 6 4 1 1 83 9 227
2017 Does not provide services to public 49 35 7 7 1 1 0 86 8 251
2014 Provides services to public 46 35 6 6 3 2 1 83 10 231
2014 Does not provide services to public 51 27 10 5 3 3 0 81 9 263
2011 Provides services to public 51 30 8 7 3 1 0 82 10 270
2011 Does not provide services to public 49 29 7 6 5 4 1 81 12 333
2008 Provides services to public 47 30 11 5 5 2 0 79 11 283
2008 Does not provide services to public 38 37 9 7 5 2 1 78 13 338

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 35 40 14 5 4 0 0 76 10 215
2019 Does not provide services to public 48 34 12 3 2 1 0 83 5 282
2018 Provides services to public 43 32 16 4 4 0 0 76 8 221
2018 Does not provide services to public 44 36 13 3 2 1 0 81 6 232

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 21 20 24 10 14 7 4 46 28 218
2019 Does not provide services to public 30 23 20 9 8 9 1 59 19 281
2018 Provides services to public 21 31 19 10 13 6 0 56 24 221
2018 Does not provide services to public 28 18 18 12 12 10 3 53 27 232
2017 Provides services to public 24 20 17 12 16 7 3 49 32 225
2017 Does not provide services to public 24 20 14 17 13 8 4 50 33 251
2014 Provides services to public 17 28 17 18 13 4 2 49 33 231
2014 Does not provide services to public 21 23 16 14 16 7 2 49 33 262
2011 Provides services to public 18 23 22 15 14 7 1 44 32 270
2011 Does not provide services to public 20 20 19 17 13 8 4 45 33 331

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 43 44 4 7 2 0 0 87 9 218
2019 Does not provide services to public 54 38 3 4 2 0 0 92 6 283
2017 Provides services to public 43 44 5 6 2 0 0 87 9 227
2017 Does not provide services to public 52 35 3 8 2 0 0 87 10 251
2014 Provides services to public 44 39 3 8 5 0 0 83 13 231
2014 Does not provide services to public 54 34 4 6 2 0 0 88 8 263
2011 Provides services to public 61 32 2 3 1 0 0 93 4 272
2011 Does not provide services to public 63 32 2 3 0 0 0 95 3 335
2008 Provides services to public 70 27 1 2 0 0 0 96 2 283
2008 Does not provide services to public 67 26 3 4 1 0 0 93 5 338

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 67 27 3 2 0 0 0 94 3 216
2019 Does not provide services to public 63 26 5 5 1 0 0 89 6 282
2017 Provides services to public 64 28 3 4 1 0 0 92 5 227
2017 Does not provide services to public 61 26 5 7 2 0 0 87 8 251
2014 Provides services to public 65 27 2 5 1 0 0 92 6 231
2014 Does not provide services to public 67 22 3 5 3 0 0 89 7 263
2011 Provides services to public 65 28 3 2 2 0 0 93 4 269
2011 Does not provide services to public 67 25 3 4 1 0 0 92 5 334

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 58 33 6 2 1 0 0 91 3 216
2019 Does not provide services to public 63 28 5 2 2 0 0 91 4 282
2017 Provides services to public 66 29 3 2 1 0 0 95 3 226
2017 Does not provide services to public 67 27 4 2 0 0 1 94 2 251
2014 Provides services to public 62 32 4 2 0 0 0 93 2 231
2014 Does not provide services to public 71 22 4 1 1 0 1 94 2 263

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 71 20 6 2 0 0 0 92 2 218
2019 Does not provide services to public 71 19 5 3 2 0 1 90 5 282
2017 Provides services to public 80 15 1 2 1 0 1 96 3 227
2017 Does not provide services to public 75 16 4 3 1 0 0 91 4 251
2014 Provides services to public 75 13 3 3 2 0 4 92 5 231
2014 Does not provide services to public 71 18 4 5 1 0 0 90 7 263
2011 Provides services to public 74 17 3 3 1 0 1 93 4 271
2011 Does not provide services to public 68 19 5 5 1 0 2 89 7 336
2008 Provides services to public 77 16 2 2 1 0 1 95 3 283
2008 Does not provide services to public 71 20 1 5 3 0 0 91 8 338

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 76 12 6 3 0 0 2 90 3 216
2019 Does not provide services to public 79 13 2 4 1 0 2 93 4 283
2017 Provides services to public 80 8 4 1 1 0 5 93 2 227
2017 Does not provide services to public 78 12 3 5 1 0 2 91 6 251
2014 Provides services to public 77 10 4 3 0 0 6 93 3 231
2014 Does not provide services to public 78 12 3 5 1 0 2 91 6 263
2011 Provides services to public 75 12 5 2 1 0 4 92 3 271
2011 Does not provide services to public 74 16 3 4 1 0 2 92 5 332
2008 Provides services to public 75 11 5 2 2 0 5 90 5 282
2008 Does not provide services to public 71 16 4 5 1 0 3 90 6 338

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 85 9 2 1 0 0 2 97 1 215
2019 Does not provide services to public 89 6 2 0 1 0 1 97 1 279
2017 Provides services to public 84 7 2 0 0 0 6 97 1 227
2017 Does not provide services to public 89 6 3 1 0 0 2 96 2 250
2014 Provides services to public 77 12 3 0 1 0 7 94 2 231
2014 Does not provide services to public 82 10 2 2 1 0 3 95 3 263
2011 Provides services to public 78 9 4 3 1 0 5 91 5 270
2011 Does not provide services to public 83 9 3 3 1 0 2 93 4 336
2008 Provides services to public 79 6 4 3 3 1 5 90 6 283
2008 Does not provide services to public 80 10 2 3 2 0 3 93 5 336

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 44 22 12 6 4 4 7 74 12 218
2019 Does not provide services to public 49 23 10 3 3 5 6 82 7 283

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 36 46 11 5 0 0 3 84 5 217
2019 Does not provide services to public 45 41 4 4 1 1 4 90 5 282

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 59 27 8 0 1 3 3 91 1 218
2019 Does not provide services to public 69 17 4 1 0 5 4 94 2 282

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 13 87 217
2019 Does not provide services to public 6 94 282
2018 Provides services to public 11 89 221
2018 Does not provide services to public 10 90 231

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 52 48 27
2019 Does not provide services to public 52 48 16
2018 Provides services to public 52 48 25
2018 Does not provide services to public 52 48 23

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 71 29 27
2019 Does not provide services to public 49 51 16
2018 Provides services to public 68 32 25
2018 Does not provide services to public 61 39 23

Question 59c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 25
2018 Does not provide services to public 0 100 23

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 27
2019 Does not provide services to public 0 100 16
2018 Provides services to public 0 100 25
2018 Does not provide services to public 0 100 23

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 27
2019 Does not provide services to public 0 100 16

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 20 80 25
2018 Does not provide services to public 0 100 23

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 49 51 25
2018 Does not provide services to public 21 79 23

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 48 52 27
2019 Does not provide services to public 33 67 16
2018 Provides services to public 28 72 25
2018 Does not provide services to public 21 79 23

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 40 60 25
2018 Does not provide services to public 42 58 23

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 43 57 25
2018 Does not provide services to public 43 57 23

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 23 77 25
2018 Does not provide services to public 25 75 23

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 52 48 27
2019 Does not provide services to public 49 51 16
2018 Provides services to public 43 57 25
2018 Does not provide services to public 35 65 23

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 37 63 27
2019 Does not provide services to public 31 69 16

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 27
2019 Does not provide services to public 0 100 16
2018 Provides services to public 0 100 25
2018 Does not provide services to public 0 100 23

Question 60j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 25
2018 Does not provide services to public 0 100 23

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 44 56 27
2019 Does not provide services to public 31 69 16
2018 Provides services to public 36 64 25
2018 Does not provide services to public 48 52 23

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 48 52 27
2019 Does not provide services to public 45 55 16
2018 Provides services to public 53 47 25
2018 Does not provide services to public 53 47 23

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 25
2018 Does not provide services to public 0 100 23

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 27
2019 Does not provide services to public 0 100 16

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 26 74 27
2019 Does not provide services to public 49 51 16
2018 Provides services to public 31 69 25
2018 Does not provide services to public 34 66 23

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 24
2018 Does not provide services to public 0 100 23

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 24
2018 Does not provide services to public 0 100 23

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 40 60 27
2019 Does not provide services to public 37 63 16
2018 Provides services to public 34 66 24
2018 Does not provide services to public 31 69 23

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 48 52 27
2019 Does not provide services to public 50 50 16
2018 Provides services to public 53 47 24
2018 Does not provide services to public 58 42 23

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 27
2019 Does not provide services to public 0 100 16
2018 Provides services to public 0 100 24
2018 Does not provide services to public 0 100 23

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 58 42 27
2019 Does not provide services to public 55 45 16

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 14 86 218
2019 Does not provide services to public 9 91 281

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 16 19 18 7 7 24 10 53 21 218
2019 Does not provide services to public 23 13 14 3 4 33 10 64 12 282
2018 Provides services to public 25 17 21 6 8 18 5 54 18 220
2018 Does not provide services to public 16 16 19 4 5 32 8 54 15 231
2017 Provides services to public 22 15 21 2 6 25 9 56 12 226
2017 Does not provide services to public 21 13 18 6 4 31 7 56 16 251
2014 Provides services to public 21 17 21 3 7 25 6 55 15 231
2014 Does not provide services to public 23 15 18 5 5 27 8 58 14 263

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 38 32 15 7 4 5 1 73 11 217
2019 Does not provide services to public 46 28 11 3 3 8 1 80 7 283
2018 Provides services to public 41 30 16 4 4 5 0 75 9 219
2018 Does not provide services to public 45 28 13 5 3 5 0 78 9 231
2017 Provides services to public 38 29 15 4 5 8 1 74 9 227
2017 Does not provide services to public 42 31 10 5 4 7 1 80 9 250
2014 Provides services to public 36 31 12 5 6 10 0 74 12 231
2014 Does not provide services to public 38 28 19 4 3 6 0 72 8 263
2011 Provides services to public 42 37 9 4 3 4 0 83 8 270
2011 Does not provide services to public 39 38 11 5 1 5 0 81 7 334

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 6 94 215
2019 Does not provide services to public 3 97 281
2018 Provides services to public 6 94 220
2018 Does not provide services to public 5 95 231

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 14
2018 Does not provide services to public 0 100 11

Question 67g. From whom did you experience discrimination on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 14
2018 Does not provide services to public 0 100 11

Question 68d. Please indicate the type of discrimination you experienced. Religion

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 14
2018 Does not provide services to public 0 100 11

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 14
2018 Does not provide services to public 0 100 11

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 14
2018 Does not provide services to public 0 100 11

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 14
2018 Does not provide services to public 0 100 11

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 14
2018 Does not provide services to public 0 100 11

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 14
2018 Does not provide services to public 0 100 11

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 14
2018 Does not provide services to public 0 100 11

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 14
2018 Does not provide services to public 0 100 11

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 14
2018 Does not provide services to public 0 100 11

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 14
2018 Does not provide services to public 0 100 11

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 14
2018 Does not provide services to public 0 100 11

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 14
2018 Does not provide services to public 0 100 11

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 14
2018 Does not provide services to public 0 100 11

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 14
2018 Does not provide services to public 0 100 11

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 42 58 14
2018 Does not provide services to public 53 47 11

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 14
2018 Does not provide services to public 0 100 11

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 5 95 217
2019 Does not provide services to public 6 94 280

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 21 14 21 2 2 32 9 58 6 217
2019 Does not provide services to public 24 10 17 3 3 35 9 61 9 280
2018 Provides services to public 27 14 24 2 3 27 3 58 8 220
2018 Does not provide services to public 19 13 21 1 4 35 7 55 9 231
2017 Provides services to public 22 13 16 2 2 37 7 63 8 226
2017 Does not provide services to public 20 14 17 1 2 42 5 63 5 250
2014 Provides services to public 25 15 17 3 1 35 5 66 6 231
2014 Does not provide services to public 23 12 20 1 0 35 9 61 3 263

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 43 30 15 2 3 6 0 78 5 218
2019 Does not provide services to public 47 27 12 2 2 9 1 82 5 282
2018 Provides services to public 41 28 16 4 2 9 0 75 7 218
2018 Does not provide services to public 48 25 14 4 3 6 1 78 7 232
2017 Provides services to public 39 32 13 1 3 11 1 80 5 227
2017 Does not provide services to public 42 31 12 2 2 10 1 82 4 249
2014 Provides services to public 41 24 17 5 1 12 1 74 6 231
2014 Does not provide services to public 44 25 15 3 0 10 2 79 4 263
2011 Provides services to public 48 30 15 2 1 3 0 81 3 272
2011 Does not provide services to public 44 35 10 3 1 8 0 85 4 334

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 10 90 217
2019 Does not provide services to public 9 91 282
2017 Provides services to public 15 85 226
2017 Does not provide services to public 14 86 251
2014 Provides services to public 13 87 230
2014 Does not provide services to public 10 90 263

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 73 27 23
2019 Does not provide services to public 88 12 26
2017 Provides services to public 71 29 34
2017 Does not provide services to public 91 9 34
2014 Provides services to public 86 14 29
2014 Does not provide services to public 84 16 25

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 46 37 12 5 0 0 0 83 5 17
2019 Does not provide services to public 51 28 0 21 0 0 0 79 21 23
2017 Provides services to public 58 34 4 4 0 0 0 92 4 24
2017 Does not provide services to public 69 25 0 3 3 0 0 94 6 31
2014 Provides services to public 56 44 0 0 0 0 0 100 0 25
2014 Does not provide services to public 62 38 0 0 0 0 0 100 0 21
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Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 69 20 6 2 2 0 0 90 4 218
2019 Does not provide services to public 77 16 4 1 1 1 0 94 2 281
2018 Provides services to public 65 21 9 2 3 0 0 87 4 218
2018 Does not provide services to public 73 19 3 3 2 1 0 93 5 231
2017 Provides services to public 67 21 4 5 3 0 0 88 8 227
2017 Does not provide services to public 67 21 8 2 1 1 0 89 3 251

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 31 43 9 9 5 2 0 76 15 44
2019 Does not provide services to public 25 59 5 7 1 1 1 87 8 93

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 47 39 8 5 1 1 0 86 6 218
2019 Does not provide services to public 53 35 6 1 2 2 0 91 3 281
2018 Provides services to public 57 28 10 4 1 1 0 86 5 217
2018 Does not provide services to public 59 30 7 3 1 1 0 90 4 231
2017 Provides services to public 48 40 7 5 1 0 0 87 5 226
2017 Does not provide services to public 51 39 6 3 1 0 0 90 4 250

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 41 32 17 7 3 0 0 73 10 218
2019 Does not provide services to public 42 41 8 4 3 2 0 85 8 283
2018 Provides services to public 44 33 14 5 4 1 0 77 9 221
2018 Does not provide services to public 45 35 7 7 5 1 0 81 12 231
2017 Provides services to public 36 42 11 8 4 0 0 77 12 226
2017 Does not provide services to public 35 41 12 6 5 1 0 77 11 251

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 58 27 9 3 1 0 0 86 5 217
2019 Does not provide services to public 64 21 9 2 4 0 0 85 6 282
2018 Provides services to public 53 29 10 5 1 0 1 84 6 220
2018 Does not provide services to public 57 23 11 4 3 0 3 82 7 231
2017 Provides services to public 52 22 14 7 3 1 1 76 10 225
2017 Does not provide services to public 50 25 13 5 5 0 1 76 10 249

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 26 35 21 13 5 0 0 61 18 218
2019 Does not provide services to public 28 33 23 8 6 0 0 62 15 283
2018 Provides services to public 15 38 30 11 6 0 1 53 17 219
2018 Does not provide services to public 19 37 25 9 8 0 1 57 18 231
2017 Provides services to public 17 34 31 14 5 0 0 50 19 226
2017 Does not provide services to public 27 30 26 11 6 0 0 57 17 251

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 34 39 15 10 3 0 0 73 12 217
2019 Does not provide services to public 38 30 20 7 5 0 1 68 12 283
2018 Provides services to public 29 31 27 10 2 0 0 61 13 220
2018 Does not provide services to public 28 40 20 8 4 0 0 68 12 230
2017 Provides services to public 25 39 23 9 4 0 0 64 13 226
2017 Does not provide services to public 31 34 19 10 5 0 1 66 15 251

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 30 33 21 9 6 0 0 63 15 215
2019 Does not provide services to public 36 26 20 9 6 1 1 64 16 281
2018 Provides services to public 27 33 22 13 4 0 0 61 17 219
2018 Does not provide services to public 27 25 23 12 11 1 0 53 23 229
2017 Provides services to public 24 29 24 15 6 0 1 54 21 225
2017 Does not provide services to public 33 27 21 11 7 0 1 61 18 250

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 59 28 9 2 0 0 1 88 3 217
2019 Does not provide services to public 63 22 6 3 1 0 5 90 3 281
2018 Provides services to public 54 29 10 4 0 0 2 85 5 220
2018 Does not provide services to public 60 21 11 4 1 0 3 83 5 230
2017 Provides services to public 49 29 12 4 1 0 4 82 5 225
2017 Does not provide services to public 56 24 9 2 2 0 6 85 5 250

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 38 37 13 7 5 0 0 75 11 218
2019 Does not provide services to public 45 28 17 6 3 0 0 73 9 281
2018 Provides services to public 42 29 17 8 4 0 0 71 13 220
2018 Does not provide services to public 38 39 16 5 3 0 0 77 8 229
2017 Provides services to public 31 32 22 6 8 0 0 64 14 224
2017 Does not provide services to public 38 38 17 5 3 0 0 76 7 250

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 24 45 23 5 2 0 0 70 7 216
2019 Does not provide services to public 42 33 15 4 3 1 1 77 8 282
2018 Provides services to public 26 41 20 8 4 0 0 67 12 220
2018 Does not provide services to public 32 38 18 8 3 0 1 71 11 232
2017 Provides services to public 28 32 25 10 5 0 0 60 15 225
2017 Does not provide services to public 36 33 16 9 5 1 0 70 14 250

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 26 36 25 11 2 0 0 62 13 217
2019 Does not provide services to public 37 31 17 9 4 0 1 69 13 282
2018 Provides services to public 17 40 28 11 4 0 0 57 15 221
2018 Does not provide services to public 28 33 25 9 5 0 0 62 14 231
2017 Provides services to public 21 40 19 15 4 0 0 62 19 224
2017 Does not provide services to public 26 35 20 10 8 1 0 61 18 250

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 33 34 20 11 2 0 0 67 13 217
2019 Does not provide services to public 41 31 14 7 6 0 0 73 14 283
2018 Provides services to public 26 32 27 9 4 1 1 59 13 221
2018 Does not provide services to public 37 28 20 9 4 0 1 66 13 231
2017 Provides services to public 32 34 17 11 5 1 0 67 16 225
2017 Does not provide services to public 35 32 18 7 7 0 0 67 15 250

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 45 30 16 4 4 0 0 76 8 216
2019 Does not provide services to public 56 23 12 5 4 1 0 79 9 283

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 32 39 16 9 4 0 0 71 13 217
2019 Does not provide services to public 37 36 18 6 3 0 0 74 8 282
2018 Provides services to public 25 39 25 8 3 0 1 64 11 220
2018 Does not provide services to public 31 37 19 9 4 0 0 68 13 230
2017 Provides services to public 31 35 20 11 4 0 0 66 14 225
2017 Does not provide services to public 33 32 25 7 4 0 0 65 11 250

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 69 21 7 1 1 0 0 91 2 217
2019 Does not provide services to public 77 14 8 0 0 0 1 91 1 282
2018 Provides services to public 64 22 7 4 3 0 1 87 6 220
2018 Does not provide services to public 71 15 9 1 2 0 1 88 3 232
2017 Provides services to public 73 15 9 1 1 0 0 89 3 225
2017 Does not provide services to public 67 19 7 2 3 0 3 88 5 251

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 84 8 3 0 0 0 4 96 1 214
2019 Does not provide services to public 84 7 2 1 1 0 6 97 1 281
2018 Provides services to public 76 14 3 3 1 0 2 93 4 220
2018 Does not provide services to public 85 7 3 1 0 0 3 95 1 231

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 75 9 5 5 4 0 2 87 9 218
2019 Does not provide services to public 81 9 4 1 2 1 2 93 3 280
2018 Provides services to public 78 9 5 3 3 0 1 89 6 221
2018 Does not provide services to public 78 9 5 3 2 0 3 90 5 230
2017 Provides services to public 80 11 6 2 1 1 0 91 3 226
2017 Does not provide services to public 76 12 4 2 2 2 3 92 4 251

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 65 22 7 2 2 0 2 89 4 218
2019 Does not provide services to public 67 24 5 2 1 0 0 92 3 280
2018 Provides services to public 59 27 8 5 1 0 0 86 6 220
2018 Does not provide services to public 59 31 6 2 1 0 1 91 3 232
2017 Provides services to public 64 24 7 4 1 0 0 88 5 227
2017 Does not provide services to public 61 29 7 1 0 0 1 91 2 251

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 59 24 8 5 2 0 1 84 7 217
2019 Does not provide services to public 70 18 4 2 4 0 0 89 7 279
2018 Provides services to public 58 22 12 6 2 0 0 80 8 221
2018 Does not provide services to public 62 21 7 6 3 0 1 84 9 230
2017 Provides services to public 66 17 12 3 2 0 0 83 5 226
2017 Does not provide services to public 62 20 8 4 4 0 2 84 8 251

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 60 8 3 0 0 0 29 96 1 217
2019 Does not provide services to public 58 16 3 2 0 0 21 93 3 277
2018 Provides services to public 53 10 5 1 0 0 30 91 2 218
2018 Does not provide services to public 44 17 9 0 0 0 29 87 1 231
2017 Provides services to public 59 12 3 1 0 0 25 95 2 226
2017 Does not provide services to public 46 13 7 1 1 0 32 87 3 251

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 62 26 9 1 0 0 1 89 1 216
2019 Does not provide services to public 85 8 3 1 0 0 3 96 1 279
2018 Provides services to public 61 23 11 3 0 0 1 85 4 219
2018 Does not provide services to public 73 17 5 0 0 0 5 94 0 230
2017 Provides services to public 67 21 5 3 2 0 2 90 5 225
2017 Does not provide services to public 74 15 3 1 1 1 5 95 2 249

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 73 14 6 3 1 1 1 90 4 217
2019 Does not provide services to public 76 12 3 5 2 0 1 89 7 280
2018 Provides services to public 70 18 4 5 1 0 2 89 6 220
2018 Does not provide services to public 77 14 7 1 1 0 1 91 2 232
2017 Provides services to public 71 21 4 1 2 0 0 92 4 227
2017 Does not provide services to public 72 16 7 1 2 0 2 90 3 251

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 62 28 5 3 1 0 1 90 4 217
2019 Does not provide services to public 61 25 9 2 2 0 1 87 4 281
2018 Provides services to public 53 31 12 2 0 0 1 85 2 217
2018 Does not provide services to public 53 27 13 5 1 0 0 80 6 231
2017 Provides services to public 55 28 10 3 3 0 1 85 5 227
2017 Does not provide services to public 52 28 13 4 2 0 1 82 6 251

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 23 41 26 9 1 0 0 64 10 218
2019 Does not provide services to public 25 42 24 7 2 0 0 67 8 283
2018 Provides services to public 16 48 29 7 0 0 0 64 8 221
2018 Does not provide services to public 22 38 27 10 3 0 0 60 13 232
2017 Provides services to public 13 44 33 7 3 0 0 57 10 227
2017 Does not provide services to public 15 43 31 7 3 0 0 59 10 251

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 4 16 37 29 14 0 0 43 20 214
2019 Does not provide services to public 5 12 42 29 11 0 0 40 18 281
2018 Provides services to public 6 11 42 28 14 0 0 41 17 218
2018 Does not provide services to public 6 18 36 28 11 0 0 39 24 232
2017 Provides services to public 4 16 39 31 9 0 0 40 20 227
2017 Does not provide services to public 6 13 48 23 10 0 0 32 20 251
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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 48 38 9 1 1 3 0 49 51 218
2019 Does not provide services to public 54 28 10 2 2 2 2 56 44 283
2018 Provides services to public 58 26 8 4 2 2 0 59 41 221
2018 Does not provide services to public 58 25 10 2 2 2 1 60 40 231
2017 Provides services to public 45 27 12 4 5 7 0 48 52 227
2017 Does not provide services to public 52 26 11 6 2 3 0 54 46 251

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 28 72 106
2019 Does not provide services to public 38 62 119

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 84 16 102
2019 Does not provide services to public 76 24 118
2018 Provides services to public 78 22 86
2018 Does not provide services to public 75 25 88

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 62 12 8 4 4 0 9 82 8 217
2019 Does not provide services to public 59 13 11 6 4 0 7 77 11 281
2018 Provides services to public 72 8 7 3 4 1 4 85 8 220
2018 Does not provide services to public 63 11 11 3 4 0 7 80 8 231

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 38 32 9 3 3 2 12 82 7 105
2019 Does not provide services to public 59 17 5 3 3 0 12 86 8 115
2018 Provides services to public 39 27 14 10 3 0 7 71 14 87
2018 Does not provide services to public 56 18 3 10 3 0 9 81 15 89
2017 Provides services to public 28 31 10 16 8 1 7 64 25 108
2017 Does not provide services to public 44 24 11 5 7 3 7 75 13 113

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 13 23 16 6 3 5 35 59 14 105
2019 Does not provide services to public 22 11 10 11 10 6 30 51 33 116
2018 Provides services to public 13 21 7 10 13 5 32 53 37 87
2018 Does not provide services to public 10 6 11 11 13 5 45 31 47 89
2017 Provides services to public 8 12 16 10 15 5 34 33 41 108
2017 Does not provide services to public 7 12 6 7 14 5 48 40 46 113
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