2019 Public Service Employee Survey Results by Theme for Atlantic Canada Opportunities Agency by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 57 37 5 1 1 0 0 93 2 103
2019 Provides services to public - Both English and French 51 34 8 5 1 0 0 85 6 114
2017 Provides services to public - English only 46 45 4 5 0 0 0 91 5 113
2017 Provides services to public - Both English and French 53 36 4 4 3 0 0 89 7 112
2014 Provides services to public - English only 40 44 5 7 4 0 0 85 11 110
2014 Provides services to public - Both English and French 46 35 10 8 2 0 0 81 9 119
2011 Provides services to public - English only 52 37 5 4 2 0 0 89 6 125
2011 Provides services to public - Both English and French 53 34 8 4 1 0 0 87 5 143
2008 Provides services to public - English only 48 39 6 5 2 0 0 87 7 134
2008 Provides services to public - Both English and French 50 36 8 3 2 0 0 86 6 144

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 37 46 9 5 4 0 0 82 9 103
2019 Provides services to public - Both English and French 43 36 10 6 5 0 0 79 11 112
2017 Provides services to public - English only 34 40 11 9 4 1 0 75 13 114
2017 Provides services to public - Both English and French 42 40 9 5 4 0 0 82 9 112

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 76 18 4 1 1 0 0 94 2 103
2019 Provides services to public - Both English and French 61 32 5 1 1 0 0 93 2 112
2017 Provides services to public - English only 66 30 2 1 0 0 0 97 1 113
2017 Provides services to public - Both English and French 72 27 0 1 1 0 0 98 2 112
2014 Provides services to public - English only 69 22 6 3 1 0 0 91 4 110
2014 Provides services to public - Both English and French 73 19 7 2 0 0 0 92 2 119
2011 Provides services to public - English only 70 26 3 1 0 0 0 96 1 126
2011 Provides services to public - Both English and French 73 22 4 1 0 0 0 95 1 145

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 68 25 6 0 1 0 0 93 1 103
2019 Provides services to public - Both English and French 56 35 7 2 0 0 0 91 2 114
2017 Provides services to public - English only 52 44 2 2 0 0 0 97 2 113
2017 Provides services to public - Both English and French 58 33 4 4 1 0 0 91 5 111
2014 Provides services to public - English only 46 41 6 4 3 0 0 87 7 110
2014 Provides services to public - Both English and French 54 28 14 4 0 0 0 82 4 119
2011 Provides services to public - English only 59 37 1 2 2 0 0 95 4 126
2011 Provides services to public - Both English and French 58 32 6 3 0 0 0 90 3 144
2008 Provides services to public - English only 57 39 2 1 1 0 0 96 2 136
2008 Provides services to public - Both English and French 59 33 5 3 1 0 0 92 3 144

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 59 24 13 1 2 1 0 84 3 102
2019 Provides services to public - Both English and French 59 20 14 4 2 1 0 80 6 113
2017 Provides services to public - English only 51 30 12 3 3 1 0 82 5 115
2017 Provides services to public - Both English and French 59 28 5 4 4 0 0 87 7 111
2014 Provides services to public - English only 41 33 12 7 6 0 0 74 14 110
2014 Provides services to public - Both English and French 54 27 11 7 2 0 0 81 8 119
2011 Provides services to public - English only 47 35 10 6 2 0 0 82 7 125
2011 Provides services to public - Both English and French 57 29 10 5 0 0 0 85 5 144

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 55 30 11 4 0 0 0 85 4 103
2019 Provides services to public - Both English and French 57 22 10 9 2 0 0 79 11 113
2017 Provides services to public - English only 52 34 7 6 1 0 0 86 7 115
2017 Provides services to public - Both English and French 60 28 3 6 3 0 0 88 8 111
2014 Provides services to public - English only 42 36 8 9 5 0 0 78 14 110
2014 Provides services to public - Both English and French 48 32 8 9 3 0 0 80 12 119
2011 Provides services to public - English only 44 37 12 5 2 0 0 81 7 125
2011 Provides services to public - Both English and French 50 32 12 5 1 0 0 83 6 143
2008 Provides services to public - English only 49 33 7 7 4 0 0 82 11 135
2008 Provides services to public - Both English and French 56 32 3 7 2 0 0 88 9 143

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 53 22 17 6 1 1 1 76 7 103
2019 Provides services to public - Both English and French 52 26 10 7 3 3 0 80 10 114
2017 Provides services to public - English only 49 18 17 5 4 6 1 72 10 115
2017 Provides services to public - Both English and French 52 15 15 7 5 6 0 72 12 112
2014 Provides services to public - English only 43 28 12 6 7 4 0 74 13 110
2014 Provides services to public - Both English and French 49 18 18 8 4 3 0 69 13 119
2011 Provides services to public - English only 50 26 14 6 2 2 0 77 8 125
2011 Provides services to public - Both English and French 57 17 12 8 5 2 0 76 13 145
2008 Provides services to public - English only 42 26 12 10 6 5 0 71 16 136
2008 Provides services to public - Both English and French 43 21 18 10 3 3 0 67 14 143
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 63 25 11 1 0 0 0 88 1 103
2019 Provides services to public - Both English and French 61 26 10 3 0 0 1 87 3 113

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 62 24 7 4 3 0 0 86 7 102
2019 Provides services to public - Both English and French 53 28 4 10 3 1 0 82 13 113
2017 Provides services to public - English only 57 24 5 7 4 3 0 83 12 115
2017 Provides services to public - Both English and French 60 27 7 3 3 1 0 88 5 112
2014 Provides services to public - English only 56 26 10 5 3 1 0 83 7 110
2014 Provides services to public - Both English and French 57 20 13 6 2 2 0 79 8 119
2011 Provides services to public - English only 56 24 10 6 3 1 1 81 9 124
2011 Provides services to public - Both English and French 52 24 10 8 3 3 0 79 11 145
2008 Provides services to public - English only 54 26 10 7 3 0 0 80 10 136
2008 Provides services to public - Both English and French 55 26 8 6 3 1 0 82 10 144

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 54 23 11 8 4 0 0 77 12 102
2019 Provides services to public - Both English and French 49 27 6 12 6 0 0 77 17 114
2017 Provides services to public - English only 47 32 10 4 6 0 0 80 11 114
2017 Provides services to public - Both English and French 50 35 5 7 3 0 0 84 11 112
2014 Provides services to public - English only 51 23 10 11 5 0 0 73 17 110
2014 Provides services to public - Both English and French 55 28 7 8 3 1 0 83 10 119
2011 Provides services to public - English only 44 34 8 7 6 1 0 78 13 126
2011 Provides services to public - Both English and French 49 25 12 8 5 0 0 74 13 145
2008 Provides services to public - English only 46 31 10 7 7 0 0 76 14 136
2008 Provides services to public - Both English and French 51 24 8 9 8 1 0 76 17 144

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 62 25 8 3 2 0 0 87 5 103
2019 Provides services to public - Both English and French 60 22 6 8 3 0 1 83 11 114
2017 Provides services to public - English only 61 28 5 3 3 0 0 89 6 115
2017 Provides services to public - Both English and French 59 23 10 5 3 0 0 83 8 112
2014 Provides services to public - English only 61 22 8 5 3 0 0 84 8 110
2014 Provides services to public - Both English and French 55 26 9 6 5 0 0 80 11 119

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 36 42 10 8 4 1 0 78 12 103
2019 Provides services to public - Both English and French 38 35 15 8 2 2 0 74 10 114
2017 Provides services to public - English only 42 35 9 7 7 0 0 77 14 115
2017 Provides services to public - Both English and French 37 39 6 10 5 2 0 78 15 112
2014 Provides services to public - English only 29 35 16 8 12 0 0 63 20 110
2014 Provides services to public - Both English and French 39 35 11 8 5 3 0 76 13 119
2011 Provides services to public - English only 31 38 16 5 10 0 0 69 15 126
2011 Provides services to public - Both English and French 34 38 12 10 5 1 0 73 15 144

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 37 40 9 9 5 1 0 77 14 103
2019 Provides services to public - Both English and French 40 34 12 8 6 0 0 74 14 113
2017 Provides services to public - English only 40 39 7 6 8 0 0 79 14 113
2017 Provides services to public - Both English and French 33 45 6 7 8 1 0 78 15 112
2014 Provides services to public - English only 24 41 12 9 13 1 0 66 22 110
2014 Provides services to public - Both English and French 31 39 13 9 7 2 0 71 16 119
2011 Provides services to public - English only 36 38 10 6 10 1 0 75 15 125
2011 Provides services to public - Both English and French 32 36 17 10 5 1 0 68 15 143
2008 Provides services to public - English only 38 26 15 7 10 3 0 67 18 136
2008 Provides services to public - Both English and French 42 34 8 6 8 1 1 78 14 144

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 26 45 16 5 7 1 0 72 12 101
2019 Provides services to public - Both English and French 28 38 21 5 6 0 0 67 12 114
2017 Provides services to public - English only 31 33 18 11 7 0 0 64 18 114
2017 Provides services to public - Both English and French 23 46 10 11 8 2 0 71 19 112
2014 Provides services to public - English only 16 41 14 15 14 1 0 58 29 110
2014 Provides services to public - Both English and French 24 32 19 15 9 2 0 57 24 119
2011 Provides services to public - English only 22 47 9 15 4 2 0 71 20 125
2011 Provides services to public - Both English and French 22 35 22 11 7 2 0 59 19 144
2008 Provides services to public - English only 24 42 10 13 9 4 0 68 22 136
2008 Provides services to public - Both English and French 27 41 11 12 7 2 0 70 19 144

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 24 37 15 14 9 1 0 62 22 103
2019 Provides services to public - Both English and French 25 30 24 15 6 1 0 55 20 112
2017 Provides services to public - English only 23 35 14 17 10 0 0 58 28 115
2017 Provides services to public - Both English and French 23 40 13 14 11 0 0 63 25 110
2014 Provides services to public - English only 12 35 14 25 11 3 0 48 38 110
2014 Provides services to public - Both English and French 24 33 22 13 7 1 0 58 20 118
2011 Provides services to public - English only 18 42 15 15 9 2 0 60 24 126
2011 Provides services to public - Both English and French 24 32 16 17 10 2 0 57 27 144
2008 Provides services to public - English only 22 39 10 15 13 1 0 62 28 136
2008 Provides services to public - Both English and French 27 36 10 15 10 2 0 65 25 144
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 36 35 15 12 3 0 0 71 15 103
2019 Provides services to public - Both English and French 38 36 13 8 5 0 0 74 13 113
2017 Provides services to public - English only 33 32 19 8 9 0 0 65 17 113
2017 Provides services to public - Both English and French 39 31 11 11 7 0 0 71 18 112
2014 Provides services to public - English only 22 39 19 10 9 0 0 62 19 110
2014 Provides services to public - Both English and French 29 34 15 15 7 0 0 63 22 119
2011 Provides services to public - English only 30 38 14 10 8 0 0 68 17 125
2011 Provides services to public - Both English and French 30 38 12 17 4 0 0 68 20 145

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 35 47 10 4 3 0 0 83 7 103
2019 Provides services to public - Both English and French 33 42 15 7 3 0 0 75 10 113
2017 Provides services to public - English only 34 45 8 11 2 0 0 80 12 114
2017 Provides services to public - Both English and French 39 41 5 11 4 0 0 80 15 112

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 51 27 12 5 4 0 0 79 9 100
2019 Provides services to public - Both English and French 49 25 13 8 4 1 0 75 12 114
2017 Provides services to public - English only 48 34 10 4 5 0 0 82 9 115
2017 Provides services to public - Both English and French 45 37 12 4 2 0 0 82 7 112
2014 Provides services to public - English only 49 26 10 8 7 0 0 75 15 110
2014 Provides services to public - Both English and French 42 35 10 6 5 1 0 78 12 119
2011 Provides services to public - English only 47 33 10 5 5 0 0 80 10 125
2011 Provides services to public - Both English and French 47 27 10 12 4 0 0 74 15 144
2008 Provides services to public - English only 43 34 7 10 7 0 0 76 17 136
2008 Provides services to public - Both English and French 47 32 6 6 8 1 1 80 15 144

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 39 37 13 9 2 0 0 76 11 103
2019 Provides services to public - Both English and French 39 41 7 11 3 0 0 80 13 114
2017 Provides services to public - English only 34 46 7 10 3 0 0 80 13 115
2017 Provides services to public - Both English and French 43 36 8 10 3 0 0 79 13 111
2014 Provides services to public - English only 36 42 8 12 2 0 0 78 14 110
2014 Provides services to public - Both English and French 36 44 8 11 2 0 0 80 12 119
2011 Provides services to public - English only 54 32 6 6 3 0 0 86 9 126
2011 Provides services to public - Both English and French 49 35 8 5 2 1 0 84 8 145
2008 Provides services to public - English only 47 35 10 5 2 0 0 82 7 136
2008 Provides services to public - Both English and French 50 32 7 10 1 0 0 82 11 144

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 37 34 15 14 1 0 0 70 15 102
2019 Provides services to public - Both English and French 35 35 12 11 5 0 2 71 16 114
2017 Provides services to public - English only 40 30 9 15 7 0 0 69 22 115
2017 Provides services to public - Both English and French 48 35 8 4 4 2 0 85 7 112
2014 Provides services to public - English only 31 31 15 13 9 1 0 62 22 110
2014 Provides services to public - Both English and French 35 35 13 7 8 3 0 72 15 119
2011 Provides services to public - English only 45 33 6 9 6 1 0 79 15 126
2011 Provides services to public - Both English and French 49 32 8 7 3 0 0 81 10 145
2008 Provides services to public - English only 43 37 10 7 4 0 0 79 11 136
2008 Provides services to public - Both English and French 56 28 8 6 2 1 0 85 8 144

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 27 25 15 10 22 0 1 52 33 103
2019 Provides services to public - Both English and French 23 30 18 9 14 4 2 56 24 113
2017 Provides services to public - English only 22 26 5 21 22 1 3 50 44 115
2017 Provides services to public - Both English and French 34 21 14 17 9 2 3 58 27 111
2014 Provides services to public - English only 17 23 16 24 19 1 1 41 44 110
2014 Provides services to public - Both English and French 22 29 14 14 17 3 2 53 32 119
2011 Provides services to public - English only 14 25 15 20 26 0 0 39 46 125
2011 Provides services to public - Both English and French 19 31 14 19 16 1 1 50 36 145
2008 Provides services to public - English only 15 35 14 17 18 1 1 50 36 136
2008 Provides services to public - Both English and French 24 35 15 12 12 1 1 60 24 144

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 59 24 10 2 2 0 3 86 4 102
2019 Provides services to public - Both English and French 59 17 9 10 3 0 2 78 13 114

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 54 17 7 6 8 1 7 78 15 103
2019 Provides services to public - Both English and French 70 10 3 1 4 0 12 92 5 114

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 57 25 12 1 2 2 2 84 3 102
2019 Provides services to public - Both English and French 56 19 11 4 3 2 6 81 7 112

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 52 21 13 6 3 3 3 77 9 102
2019 Provides services to public - Both English and French 49 17 13 9 5 2 5 71 15 113

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 24 23 20 13 18 1 1 48 32 103
2019 Provides services to public - Both English and French 34 23 19 11 7 1 4 60 20 114

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 84 7 4 1 1 2 2 94 2 103
2019 Provides services to public - Both English and French 72 13 3 3 2 2 5 92 5 113

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 76 6 4 2 2 8 2 91 4 103
2019 Provides services to public - Both English and French 74 9 6 0 4 3 4 89 5 112

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 90 2 1 0 1 1 5 98 1 103
2019 Provides services to public - Both English and French 80 4 4 0 0 2 10 96 0 113

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 37 12 9 2 0 0 77 11 103
2019 Provides services to public - Both English and French 38 41 12 5 4 1 0 79 8 113
2017 Provides services to public - English only 33 47 10 6 4 0 0 80 11 113
2017 Provides services to public - Both English and French 50 31 6 10 3 0 0 81 13 112
2014 Provides services to public - English only 23 50 10 15 2 0 0 73 17 110
2014 Provides services to public - Both English and French 36 39 12 8 6 0 0 74 14 119
2011 Provides services to public - English only 37 46 6 8 2 1 0 84 10 124
2011 Provides services to public - Both English and French 38 39 6 14 3 0 0 77 17 145

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 44 31 15 7 3 0 0 75 10 103
2019 Provides services to public - Both English and French 47 37 10 3 2 0 1 85 5 112
2017 Provides services to public - English only 41 37 11 10 2 0 0 78 11 113
2017 Provides services to public - Both English and French 53 28 8 6 4 0 1 82 10 112
2014 Provides services to public - English only 34 40 8 15 3 0 0 74 17 110
2014 Provides services to public - Both English and French 43 30 16 8 3 0 0 73 11 119

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 45 44 7 1 3 0 0 89 4 101
2019 Provides services to public - Both English and French 40 42 9 7 2 0 0 82 9 114
2017 Provides services to public - English only 40 41 6 10 3 0 0 81 13 113
2017 Provides services to public - Both English and French 54 31 7 4 4 0 0 86 7 112
2014 Provides services to public - English only 33 42 12 10 3 0 0 75 13 110
2014 Provides services to public - Both English and French 45 28 15 8 3 1 0 74 12 119
2011 Provides services to public - English only 56 33 7 2 1 1 0 90 3 126
2011 Provides services to public - Both English and French 49 40 5 6 0 0 0 89 6 145

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 32 43 16 8 1 0 0 75 9 103
2019 Provides services to public - Both English and French 27 54 10 5 3 1 0 82 8 114
2017 Provides services to public - English only 32 41 18 5 4 0 0 73 10 115
2017 Provides services to public - Both English and French 35 39 11 7 5 5 0 77 12 112

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 64 26 6 3 1 0 0 90 4 102
2019 Provides services to public - Both English and French 57 32 4 4 2 0 0 90 6 114
2017 Provides services to public - English only 66 26 1 3 4 0 0 92 7 114
2017 Provides services to public - Both English and French 63 23 8 3 3 0 0 86 6 112
2014 Provides services to public - English only 53 33 8 3 3 1 0 86 5 110
2014 Provides services to public - Both English and French 49 33 6 8 4 0 0 82 12 119
2011 Provides services to public - English only 58 33 3 3 2 0 0 91 6 126
2011 Provides services to public - Both English and French 53 31 10 6 0 0 0 84 6 144

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 44 39 9 5 3 0 0 83 8 103
2019 Provides services to public - Both English and French 34 37 21 7 1 0 0 71 8 112
2017 Provides services to public - English only 36 44 12 5 2 0 1 80 7 115
2017 Provides services to public - Both English and French 27 43 21 8 1 0 0 70 9 112
2014 Provides services to public - English only 37 39 16 5 3 0 0 76 7 110
2014 Provides services to public - Both English and French 29 35 21 11 3 0 0 64 15 119
2011 Provides services to public - English only 40 35 21 2 2 0 0 75 4 125
2011 Provides services to public - Both English and French 27 45 19 6 1 1 1 73 7 145
2008 Provides services to public - English only 32 40 17 8 2 0 0 73 10 136
2008 Provides services to public - Both English and French 38 36 15 5 5 0 1 75 10 144

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 64 17 6 2 5 4 3 86 7 103
2019 Provides services to public - Both English and French 64 19 8 2 1 2 4 89 3 114
2017 Provides services to public - English only 58 19 6 6 3 2 6 84 9 115
2017 Provides services to public - Both English and French 52 24 5 4 1 5 9 88 5 112
2014 Provides services to public - English only 63 22 7 2 5 1 0 85 7 110
2014 Provides services to public - Both English and French 51 23 9 6 3 3 5 80 10 119
2011 Provides services to public - English only 46 32 9 1 2 8 2 87 4 125
2011 Provides services to public - Both English and French 36 33 9 8 6 2 7 76 14 145

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public - English only 13 60 27 103
2019 Provides services to public - Both English and French 22 42 36 114
2017 Provides services to public - English only 17 53 30 115
2017 Provides services to public - Both English and French 20 45 35 112
2014 Provides services to public - English only 12 54 35 110
2014 Provides services to public - Both English and French 22 37 41 119
2011 Provides services to public - English only 11 62 27 125
2011 Provides services to public - Both English and French 20 49 31 144

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Provides services to public - English only 30 12 14 23 6 14 14
2019 Provides services to public - Both English and French 16 25 19 8 11 21 25
2017 Provides services to public - English only 45 22 22 6 6 0 18
2017 Provides services to public - Both English and French 22 31 32 0 10 4 22
2014 Provides services to public - English only 7 38 23 23 9999 8 13
2014 Provides services to public - Both English and French 7 49 19 12 9999 13 25
2011 Provides services to public - English only 51 28 14 7 9999 0 14
2011 Provides services to public - Both English and French 21 42 27 7 9999 3 29
Top of Page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 55 40 2 2 1 0 0 95 3 103
2019 Provides services to public - Both English and French 51 39 6 2 1 0 1 91 3 113
2017 Provides services to public - English only 53 36 7 2 2 1 0 89 4 112
2017 Provides services to public - Both English and French 54 36 4 3 3 0 0 90 5 112
2014 Provides services to public - English only 50 34 10 4 2 0 0 84 6 110
2014 Provides services to public - Both English and French 55 34 9 3 0 0 0 88 3 119
2011 Provides services to public - English only 55 37 4 2 1 1 0 93 3 126
2011 Provides services to public - Both English and French 52 42 1 4 1 0 0 94 5 144
2008 Provides services to public - English only 57 37 4 1 1 1 0 94 2 136
2008 Provides services to public - Both English and French 61 33 3 3 0 0 0 94 3 144

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 42 12 6 0 0 0 82 6 102
2019 Provides services to public - Both English and French 41 42 9 6 2 1 0 84 8 114
2017 Provides services to public - English only 36 43 11 7 2 0 0 80 9 115
2017 Provides services to public - Both English and French 37 42 7 7 6 0 0 80 13 112
2014 Provides services to public - English only 29 47 11 9 4 0 0 75 14 110
2014 Provides services to public - Both English and French 36 48 8 3 5 0 0 84 8 119
2011 Provides services to public - English only 40 45 9 5 2 0 0 85 6 126
2011 Provides services to public - Both English and French 34 43 6 12 3 1 0 78 16 143

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 5 12 50 23 10 0 0 33 17 103
2019 Provides services to public - Both English and French 4 23 39 20 11 1 2 32 28 114
2017 Provides services to public - English only 9 22 40 18 10 0 1 29 31 115
2017 Provides services to public - Both English and French 8 20 45 20 6 0 1 27 28 112
2014 Provides services to public - English only 5 19 45 21 7 0 2 29 25 110
2014 Provides services to public - Both English and French 6 27 36 19 12 0 0 31 33 119
2011 Provides services to public - English only 4 16 42 25 10 0 2 36 21 126
2011 Provides services to public - Both English and French 6 25 33 22 10 1 4 33 33 144
2008 Provides services to public - English only 8 13 41 26 9 1 2 36 21 136
2008 Provides services to public - Both English and French 5 22 33 24 14 1 1 39 28 144

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 2 7 20 44 27 0 0 71 9 102
2019 Provides services to public - Both English and French 3 19 27 27 22 0 2 51 22 113
2017 Provides services to public - English only 9 7 27 32 25 0 0 57 16 112
2017 Provides services to public - Both English and French 6 13 27 27 25 1 0 53 19 110
2014 Provides services to public - English only 7 22 30 29 10 0 2 39 30 110
2014 Provides services to public - Both English and French 8 19 29 28 13 2 1 42 28 119
2011 Provides services to public - English only 2 14 33 25 25 0 2 51 16 125
2011 Provides services to public - Both English and French 9 10 30 27 17 1 4 47 21 143
2008 Provides services to public - English only 9 7 26 38 18 1 1 57 17 136
2008 Provides services to public - Both English and French 4 16 19 36 21 2 2 59 21 144

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 15 23 34 14 14 0 0 28 38 103
2019 Provides services to public - Both English and French 11 24 29 22 10 1 4 33 36 114
2017 Provides services to public - English only 32 30 27 7 4 0 0 11 62 115
2017 Provides services to public - Both English and French 24 27 27 11 9 0 3 20 52 112
2014 Provides services to public - English only 18 34 29 10 5 0 4 16 54 110
2014 Provides services to public - Both English and French 18 20 41 10 10 0 1 21 38 118
2011 Provides services to public - English only 9 16 43 20 9 0 2 30 26 126
2011 Provides services to public - Both English and French 17 23 36 11 9 0 4 21 42 143
2008 Provides services to public - English only 16 20 33 24 5 0 2 29 37 136
2008 Provides services to public - Both English and French 10 20 35 19 13 1 3 33 31 144

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 2 6 37 31 24 1 0 55 8 102
2019 Provides services to public - Both English and French 4 14 35 31 14 0 2 46 19 113
2017 Provides services to public - English only 7 8 38 35 12 0 0 47 15 115
2017 Provides services to public - Both English and French 8 13 39 26 12 2 0 38 22 112
2014 Provides services to public - English only 4 8 33 40 12 0 2 53 13 109
2014 Provides services to public - Both English and French 5 15 45 23 12 0 1 35 20 118
2011 Provides services to public - English only 4 8 27 40 20 0 1 61 12 126
2011 Provides services to public - Both English and French 9 14 35 27 11 1 3 39 24 143
2008 Provides services to public - English only 8 13 29 31 18 0 2 50 21 136
2008 Provides services to public - Both English and French 3 14 40 28 14 1 1 43 17 144

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 8 15 32 24 20 1 0 44 24 103
2019 Provides services to public - Both English and French 10 25 36 11 16 1 1 27 36 114
2017 Provides services to public - English only 12 16 38 20 13 0 1 33 28 115
2017 Provides services to public - Both English and French 14 29 32 18 5 2 0 24 44 112
2014 Provides services to public - English only 16 22 39 17 4 0 2 22 38 110
2014 Provides services to public - Both English and French 20 34 28 11 5 0 2 16 55 119
2011 Provides services to public - English only 7 17 37 25 14 0 1 39 24 126
2011 Provides services to public - Both English and French 12 27 31 18 10 0 3 28 40 142
2008 Provides services to public - English only 10 9 32 28 18 0 3 48 19 136
2008 Provides services to public - Both English and French 5 20 36 23 13 1 1 37 26 144

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 1 10 20 30 38 0 1 69 11 103
2019 Provides services to public - Both English and French 2 12 33 29 21 1 2 51 15 114
2017 Provides services to public - English only 5 12 23 34 25 0 1 60 17 114
2017 Provides services to public - Both English and French 4 14 31 30 17 3 2 49 18 111
2014 Provides services to public - English only 7 9 26 31 25 0 3 57 17 110
2014 Provides services to public - Both English and French 5 17 29 26 19 2 3 47 23 119
2011 Provides services to public - English only 3 7 21 38 29 0 2 68 11 126
2011 Provides services to public - Both English and French 6 14 32 26 18 0 4 46 21 141
2008 Provides services to public - English only 5 11 19 33 27 0 4 63 17 136
2008 Provides services to public - Both English and French 8 18 28 24 18 2 2 44 27 144

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 9 16 43 20 12 0 0 32 25 103
2019 Provides services to public - Both English and French 5 20 44 19 9 1 2 29 26 113
2017 Provides services to public - English only 22 25 29 13 9 1 2 23 48 114
2017 Provides services to public - Both English and French 18 20 33 22 4 1 1 27 39 111
2014 Provides services to public - English only 21 25 32 13 7 0 2 21 47 110
2014 Provides services to public - Both English and French 15 27 33 13 6 3 2 21 45 119

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 6 18 37 27 12 0 0 39 23 103
2019 Provides services to public - Both English and French 7 13 27 33 17 0 2 52 21 114

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 20 46 18 12 5 0 0 66 17 103
2019 Provides services to public - Both English and French 17 42 22 15 4 0 0 59 19 114

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 43 32 9 7 8 0 0 76 15 103
2019 Provides services to public - Both English and French 51 31 7 6 5 1 0 83 10 114
2017 Provides services to public - English only 45 30 10 8 8 0 0 75 15 115
2017 Provides services to public - Both English and French 53 34 2 5 5 0 0 87 10 112
2014 Provides services to public - English only 42 32 11 8 6 0 0 74 15 110
2014 Provides services to public - Both English and French 58 20 8 7 7 0 1 78 14 119

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 55 28 6 4 7 0 0 83 11 101
2019 Provides services to public - Both English and French 53 34 6 5 2 0 0 87 7 114
2017 Provides services to public - English only 52 35 6 6 1 0 0 87 7 114
2017 Provides services to public - Both English and French 57 35 2 5 1 0 0 93 5 112
2014 Provides services to public - English only 49 38 5 4 5 0 0 86 8 110
2014 Provides services to public - Both English and French 53 30 5 11 1 0 0 83 12 119

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 45 39 10 6 1 0 0 83 7 103
2019 Provides services to public - Both English and French 53 34 7 3 3 1 0 87 6 113

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 38 38 11 13 1 0 0 75 14 102
2019 Provides services to public - Both English and French 47 37 8 7 2 0 0 83 9 113
2017 Provides services to public - English only 43 41 11 4 0 0 0 84 4 114
2017 Provides services to public - Both English and French 58 30 3 4 4 1 0 90 7 112
2014 Provides services to public - English only 45 30 17 4 3 1 0 76 6 110
2014 Provides services to public - Both English and French 54 32 6 3 3 3 0 89 5 119
2011 Provides services to public - English only 44 34 13 6 2 1 0 78 9 126
2011 Provides services to public - Both English and French 44 35 12 8 0 2 0 80 8 144

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 43 33 12 2 7 3 0 79 9 103
2019 Provides services to public - Both English and French 52 37 6 2 2 1 0 90 3 114
2017 Provides services to public - English only 40 36 16 4 2 1 2 78 6 115
2017 Provides services to public - Both English and French 56 30 4 3 5 3 0 88 8 111
2014 Provides services to public - English only 38 35 19 3 3 3 0 75 6 110
2014 Provides services to public - Both English and French 53 33 5 3 2 3 0 90 5 119

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 54 35 8 3 0 0 0 89 3 103
2019 Provides services to public - Both English and French 58 28 7 4 2 0 0 86 6 112
2017 Provides services to public - English only 51 36 5 6 2 0 0 87 8 115
2017 Provides services to public - Both English and French 64 28 2 3 4 0 0 92 6 112
2014 Provides services to public - English only 50 35 5 6 5 0 0 85 11 110
2014 Provides services to public - Both English and French 58 32 5 2 3 1 0 91 4 119
2011 Provides services to public - English only 50 37 6 6 2 0 0 87 8 126
2011 Provides services to public - Both English and French 54 33 10 3 0 0 0 87 3 144
2008 Provides services to public - English only 46 35 10 5 4 1 0 81 9 136
2008 Provides services to public - Both English and French 58 31 6 2 2 1 0 90 4 144

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 29 32 18 11 7 2 1 63 19 101
2019 Provides services to public - Both English and French 36 23 19 7 5 6 3 65 14 114
2017 Provides services to public - English only 35 30 20 9 3 2 0 67 12 115
2017 Provides services to public - Both English and French 34 29 13 6 8 7 3 70 16 112
2014 Provides services to public - English only 34 30 19 9 5 1 2 66 14 110
2014 Provides services to public - Both English and French 38 28 16 7 8 0 3 68 16 119

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 34 44 13 5 4 1 0 79 8 103
2019 Provides services to public - Both English and French 36 31 13 8 6 4 2 70 16 113
2017 Provides services to public - English only 43 39 11 4 2 0 1 82 6 115
2017 Provides services to public - Both English and French 45 36 4 7 5 2 1 83 13 112
2014 Provides services to public - English only 44 34 7 9 5 1 0 79 14 110
2014 Provides services to public - Both English and French 48 35 6 3 3 3 2 88 6 119
2011 Provides services to public - English only 54 23 9 6 6 1 0 78 13 126
2011 Provides services to public - Both English and French 47 37 6 7 1 2 0 86 8 143
2008 Provides services to public - English only 40 34 12 7 5 3 0 76 12 136
2008 Provides services to public - Both English and French 53 26 10 4 4 2 0 82 9 144

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 37 39 16 3 6 0 0 76 9 101
2019 Provides services to public - Both English and French 35 40 13 7 3 1 1 76 10 113

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 23 18 25 8 16 6 4 45 27 103
2019 Provides services to public - Both English and French 19 21 22 12 13 8 4 46 29 114
2017 Provides services to public - English only 24 22 18 10 18 6 2 50 30 114
2017 Provides services to public - Both English and French 23 18 15 15 14 8 5 48 35 111
2014 Provides services to public - English only 15 29 18 16 15 6 2 48 33 110
2014 Provides services to public - Both English and French 20 28 16 19 12 3 2 51 33 119
2011 Provides services to public - English only 18 21 25 13 17 6 0 42 32 125
2011 Provides services to public - Both English and French 17 25 19 17 12 8 1 47 32 144

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 37 49 6 5 3 0 0 86 8 103
2019 Provides services to public - Both English and French 48 41 2 9 1 0 0 88 10 114
2017 Provides services to public - English only 30 49 8 9 4 0 0 80 12 115
2017 Provides services to public - Both English and French 56 38 2 4 1 0 0 94 4 112
2014 Provides services to public - English only 35 43 5 11 6 0 0 78 17 110
2014 Provides services to public - Both English and French 52 37 2 6 3 0 0 89 9 119
2011 Provides services to public - English only 60 32 3 3 2 0 0 92 5 126
2011 Provides services to public - Both English and French 63 32 1 3 1 0 0 94 4 145
2008 Provides services to public - English only 74 24 1 1 0 0 0 99 1 136
2008 Provides services to public - Both English and French 66 28 1 3 1 0 0 94 4 144

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 70 25 5 0 1 0 0 94 1 101
2019 Provides services to public - Both English and French 64 29 2 4 0 0 0 94 4 114
2017 Provides services to public - English only 59 32 4 4 1 0 0 91 5 115
2017 Provides services to public - Both English and French 70 23 3 3 1 0 0 94 4 112
2014 Provides services to public - English only 69 25 2 4 1 0 0 94 5 110
2014 Provides services to public - Both English and French 61 29 2 6 2 0 0 90 7 119
2011 Provides services to public - English only 68 26 3 1 2 0 0 94 3 124
2011 Provides services to public - Both English and French 62 30 3 4 1 0 0 92 5 144

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 57 34 7 1 1 0 0 91 2 103
2019 Provides services to public - Both English and French 58 32 5 4 1 0 0 90 5 112
2017 Provides services to public - English only 66 27 4 2 0 0 1 94 2 114
2017 Provides services to public - Both English and French 65 30 1 2 2 0 0 95 4 112
2014 Provides services to public - English only 58 35 6 2 0 0 0 93 2 110
2014 Provides services to public - Both English and French 66 28 3 2 1 0 0 94 3 119

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 87 8 2 1 1 0 1 96 2 103
2019 Provides services to public - Both English and French 56 31 10 3 0 0 0 87 3 114
2017 Provides services to public - English only 88 8 0 1 0 0 3 99 1 115
2017 Provides services to public - Both English and French 72 21 2 3 2 0 0 94 5 112
2014 Provides services to public - English only 85 3 2 0 2 0 8 96 2 110
2014 Provides services to public - Both English and French 67 21 4 7 2 0 0 87 8 119
2011 Provides services to public - English only 85 9 2 0 0 1 2 98 0 126
2011 Provides services to public - Both English and French 64 24 3 6 2 0 1 88 8 144
2008 Provides services to public - English only 92 6 1 0 0 1 1 99 0 136
2008 Provides services to public - Both English and French 63 26 3 4 2 0 1 90 6 144

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 83 5 6 0 1 0 5 93 1 101
2019 Provides services to public - Both English and French 69 18 7 6 0 1 0 87 6 114
2017 Provides services to public - English only 84 3 2 0 1 1 9 96 1 115
2017 Provides services to public - Both English and French 76 13 6 2 2 0 2 91 4 112
2014 Provides services to public - English only 81 4 4 0 0 0 12 96 0 110
2014 Provides services to public - Both English and French 75 15 4 5 1 0 0 90 6 119
2011 Provides services to public - English only 85 3 2 2 0 1 7 96 2 125
2011 Provides services to public - Both English and French 66 20 7 3 2 0 2 88 5 145
2008 Provides services to public - English only 87 1 2 0 1 1 8 97 1 135
2008 Provides services to public - Both English and French 64 20 6 5 3 0 1 85 8 144

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 86 6 3 1 0 0 4 96 1 100
2019 Provides services to public - Both English and French 85 12 1 2 0 0 1 97 2 114
2017 Provides services to public - English only 85 3 2 0 0 0 10 98 0 115
2017 Provides services to public - Both English and French 84 11 2 1 1 0 2 96 2 112
2014 Provides services to public - English only 77 5 4 0 0 0 14 96 0 110
2014 Provides services to public - Both English and French 76 17 3 1 3 0 0 93 3 119
2011 Provides services to public - English only 86 1 4 1 0 0 9 95 1 126
2011 Provides services to public - Both English and French 71 16 3 6 2 0 2 89 8 144
2008 Provides services to public - English only 86 4 1 0 1 1 7 98 1 136
2008 Provides services to public - Both English and French 73 8 6 6 5 0 3 84 11 144

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 32 18 11 11 5 9 14 66 20 103
2019 Provides services to public - Both English and French 54 26 14 2 4 0 1 80 5 114

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 34 51 10 4 0 0 2 86 4 102
2019 Provides services to public - Both English and French 38 40 12 6 0 0 5 81 6 114

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 58 28 9 0 0 3 2 91 0 103
2019 Provides services to public - Both English and French 59 25 6 1 2 3 4 90 3 114

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 14 86 103
2019 Provides services to public - Both English and French 11 89 113

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 47 53 15
2019 Provides services to public - Both English and French 58 42 12

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 0 100 15
2019 Provides services to public - Both English and French 0 100 12

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 0 100 15
2019 Provides services to public - Both English and French 0 100 12

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 53 47 15
2019 Provides services to public - Both English and French 42 58 12

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 33 67 15
2019 Provides services to public - Both English and French 51 49 12

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 33 67 15
2019 Provides services to public - Both English and French 42 58 12

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 0 100 15
2019 Provides services to public - Both English and French 0 100 12

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 46 54 15
2019 Provides services to public - Both English and French 42 58 12

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 40 60 15
2019 Provides services to public - Both English and French 58 42 12

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 0 100 15
2019 Provides services to public - Both English and French 0 100 12

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 39 61 15
2019 Provides services to public - Both English and French 42 58 12

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 0 100 15
2019 Provides services to public - Both English and French 0 100 12

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 60 40 15
2019 Provides services to public - Both English and French 57 43 12

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 0 100 15
2019 Provides services to public - Both English and French 0 100 12

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 17 83 103
2019 Provides services to public - Both English and French 12 88 114

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 21 19 16 8 6 22 8 57 19 103
2019 Provides services to public - Both English and French 12 19 19 7 7 25 12 48 22 114
2017 Provides services to public - English only 24 11 27 2 4 22 9 52 9 114
2017 Provides services to public - Both English and French 19 19 15 3 7 28 9 60 16 112
2014 Provides services to public - English only 21 14 27 4 5 24 6 49 13 110
2014 Provides services to public - Both English and French 22 20 15 3 8 26 6 61 17 119

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 36 33 12 11 4 3 2 72 16 102
2019 Provides services to public - Both English and French 40 30 18 3 4 6 0 74 7 114
2017 Provides services to public - English only 36 28 16 5 3 10 2 72 9 115
2017 Provides services to public - Both English and French 41 30 13 2 7 6 0 76 10 112
2014 Provides services to public - English only 31 32 12 6 7 11 0 71 15 110
2014 Provides services to public - Both English and French 41 31 11 4 5 9 0 78 10 119
2011 Provides services to public - English only 38 38 11 5 5 3 0 78 10 125
2011 Provides services to public - Both English and French 45 37 7 4 1 5 0 87 6 144

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 6 94 101
2019 Provides services to public - Both English and French 6 94 113

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 6 94 103
2019 Provides services to public - Both English and French 5 95 113

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 26 12 25 3 3 24 7 55 9 102
2019 Provides services to public - Both English and French 16 16 18 1 1 38 10 61 4 114
2017 Provides services to public - English only 23 15 23 3 0 29 7 60 4 115
2017 Provides services to public - Both English and French 21 12 9 2 5 44 7 68 13 111
2014 Provides services to public - English only 26 10 27 3 0 29 5 55 4 110
2014 Provides services to public - Both English and French 24 19 8 3 2 39 5 77 7 119

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 41 32 16 3 4 2 1 76 7 103
2019 Provides services to public - Both English and French 44 28 15 1 2 10 0 81 3 114
2017 Provides services to public - English only 33 36 17 2 0 12 1 79 2 115
2017 Provides services to public - Both English and French 46 28 10 1 5 9 1 82 7 112
2014 Provides services to public - English only 33 26 21 5 0 14 1 69 6 110
2014 Provides services to public - Both English and French 49 21 13 4 2 10 1 79 7 119
2011 Provides services to public - English only 43 30 19 3 2 2 0 75 6 126
2011 Provides services to public - Both English and French 52 30 12 1 0 4 0 86 1 145

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 11 89 102
2019 Provides services to public - Both English and French 10 90 114
2017 Provides services to public - English only 11 89 114
2017 Provides services to public - Both English and French 19 81 112
2014 Provides services to public - English only 11 89 110
2014 Provides services to public - Both English and French 15 85 118

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 65 35 12
2019 Provides services to public - Both English and French 81 19 11
2017 Provides services to public - English only 69 31 13
2017 Provides services to public - Both English and French 72 28 21
2014 Provides services to public - English only 83 17 12
2014 Provides services to public - Both English and French 88 12 17

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public - Both English and French 47 41 7 6 0 0 0 87 6 15
2014 Provides services to public - English only 39 61 0 0 0 0 0 100 0 10
2014 Provides services to public - Both English and French 66 34 0 0 0 0 0 100 0 15
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Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 70 20 7 1 2 1 0 90 3 103
2019 Provides services to public - Both English and French 69 20 5 4 2 0 0 89 6 114
2017 Provides services to public - English only 67 21 5 4 3 0 0 88 7 115
2017 Provides services to public - Both English and French 66 21 4 7 2 1 0 88 9 112

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 33 39 12 16 0 0 0 72 16 18
2019 Provides services to public - Both English and French 31 45 8 4 8 4 0 79 13 26

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 44 39 11 5 1 1 0 83 6 103
2019 Provides services to public - Both English and French 49 39 5 5 1 1 0 89 6 114
2017 Provides services to public - English only 44 44 8 3 0 1 0 90 3 115
2017 Provides services to public - Both English and French 51 35 6 7 2 0 0 85 8 111

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 43 34 12 6 5 0 0 78 11 103
2019 Provides services to public - Both English and French 39 30 22 7 2 0 0 69 9 114
2017 Provides services to public - English only 37 39 11 10 2 0 0 76 12 115
2017 Provides services to public - Both English and French 34 45 11 6 5 0 0 78 11 111

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 59 26 9 3 1 0 1 87 4 103
2019 Provides services to public - Both English and French 58 29 8 4 2 0 0 87 5 113
2017 Provides services to public - English only 55 20 15 7 1 1 1 77 8 113
2017 Provides services to public - Both English and French 50 24 13 6 5 1 2 76 11 112

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 32 40 15 8 5 0 0 72 13 103
2019 Provides services to public - Both English and French 20 31 27 17 6 0 0 51 23 114
2017 Provides services to public - English only 24 40 24 10 3 0 0 64 12 114
2017 Provides services to public - Both English and French 9 28 38 18 8 0 0 36 26 112

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 39 13 6 2 0 0 79 8 102
2019 Provides services to public - Both English and French 27 40 16 13 3 0 0 67 17 114
2017 Provides services to public - English only 33 40 19 6 2 0 0 73 8 114
2017 Provides services to public - Both English and French 16 38 27 12 6 1 0 55 18 112

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 39 34 15 5 5 0 1 75 10 102
2019 Provides services to public - Both English and French 21 31 27 13 8 0 0 52 21 112
2017 Provides services to public - English only 35 35 21 6 3 0 0 70 9 114
2017 Provides services to public - Both English and French 13 22 28 23 10 1 3 37 35 111

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 70 21 5 2 1 0 1 92 3 102
2019 Provides services to public - Both English and French 49 35 13 3 0 0 1 84 3 114
2017 Provides services to public - English only 59 24 10 3 1 1 4 86 4 114
2017 Provides services to public - Both English and French 39 35 15 4 2 0 5 78 6 111

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 43 39 8 5 5 0 1 82 10 103
2019 Provides services to public - Both English and French 35 35 17 9 4 0 0 70 13 114
2017 Provides services to public - English only 36 32 20 5 5 0 1 69 11 113
2017 Provides services to public - Both English and French 26 32 24 7 10 0 0 58 17 111

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 26 44 22 6 3 0 0 70 8 102
2019 Provides services to public - Both English and French 23 46 24 5 2 0 0 69 7 113
2017 Provides services to public - English only 26 30 27 11 4 0 1 57 16 114
2017 Provides services to public - Both English and French 30 33 23 9 5 0 0 63 14 111

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 28 35 24 11 2 0 0 63 13 103
2019 Provides services to public - Both English and French 24 36 27 11 2 1 0 60 13 113
2017 Provides services to public - English only 25 40 16 13 5 0 1 65 19 114
2017 Provides services to public - Both English and French 17 41 22 17 4 0 0 58 20 110

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 37 36 17 10 1 0 0 73 11 102
2019 Provides services to public - Both English and French 30 32 23 12 3 0 0 61 15 114
2017 Provides services to public - English only 32 35 14 12 5 0 1 68 18 114
2017 Provides services to public - Both English and French 32 33 19 9 5 1 0 66 15 111

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 46 33 12 4 5 0 1 79 9 103
2019 Provides services to public - Both English and French 45 27 21 4 3 0 0 72 7 112

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 35 41 15 6 3 0 1 76 9 102
2019 Provides services to public - Both English and French 29 38 17 12 4 0 0 66 16 114
2017 Provides services to public - English only 38 36 16 8 3 0 0 74 10 114
2017 Provides services to public - Both English and French 23 35 24 14 4 0 0 58 18 111

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 74 18 6 0 1 0 1 93 1 102
2019 Provides services to public - Both English and French 65 24 8 3 1 0 0 88 4 114
2017 Provides services to public - English only 74 12 12 0 0 0 1 88 0 114
2017 Provides services to public - Both English and French 72 18 5 3 3 0 0 90 5 111

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 91 5 1 0 1 0 2 98 1 102
2019 Provides services to public - Both English and French 77 10 5 1 0 0 7 93 1 111
2017 Provides services to public - English only 81 12 7 0 0 0 0 93 0 115
2017 Provides services to public - Both English and French 79 9 5 4 2 2 0 90 6 111

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 78 7 5 7 3 0 1 85 10 103
2019 Provides services to public - Both English and French 73 11 4 3 5 1 3 88 8 114
2017 Provides services to public - English only 73 17 10 1 0 0 0 90 1 115
2017 Provides services to public - Both English and French 54 31 4 7 3 0 0 86 10 112

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 67 19 8 1 3 0 2 88 4 103
2019 Provides services to public - Both English and French 64 24 6 3 2 0 2 89 5 114
2017 Provides services to public - English only 69 16 10 3 2 0 1 86 4 114
2017 Provides services to public - Both English and French 62 18 14 4 2 0 0 80 5 112

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 63 22 7 5 3 0 0 85 8 103
2019 Provides services to public - Both English and French 56 25 10 6 1 1 2 83 7 113
2017 Provides services to public - English only 64 7 2 2 0 0 25 95 2 115
2017 Provides services to public - Both English and French 54 17 3 1 0 0 25 94 1 111

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 67 7 1 0 0 0 26 99 0 103
2019 Provides services to public - Both English and French 53 8 4 1 0 1 33 92 1 113
2017 Provides services to public - English only 70 18 5 1 3 0 3 91 4 114
2017 Provides services to public - Both English and French 64 25 4 5 1 0 1 89 6 111

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 63 25 9 0 1 0 2 90 1 103
2019 Provides services to public - Both English and French 62 25 10 2 0 0 1 88 2 112
2017 Provides services to public - English only 68 23 4 1 4 0 1 91 4 115
2017 Provides services to public - Both English and French 74 20 4 2 1 0 0 94 3 112

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 74 17 6 1 0 1 1 93 1 102
2019 Provides services to public - Both English and French 72 12 6 3 3 2 1 87 6 114
2017 Provides services to public - English only 59 26 12 2 1 0 1 85 3 115
2017 Provides services to public - Both English and French 52 31 7 4 5 0 2 84 8 112

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 62 28 5 4 0 0 1 91 4 103
2019 Provides services to public - Both English and French 62 27 6 3 2 0 1 89 5 113

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 26 42 23 9 0 0 0 68 9 103
2019 Provides services to public - Both English and French 21 39 28 10 2 0 0 60 11 114
2017 Provides services to public - English only 19 48 25 4 3 0 0 67 8 115
2017 Provides services to public - Both English and French 6 40 42 10 2 0 0 46 12 112

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 4 13 34 37 13 0 0 50 17 101
2019 Provides services to public - Both English and French 4 19 40 22 14 0 0 36 23 112
2017 Provides services to public - English only 3 14 34 41 9 0 0 50 16 115
2017 Provides services to public - Both English and French 5 19 45 21 9 0 0 30 24 112
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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 42 40 11 2 1 5 0 44 56 103
2019 Provides services to public - Both English and French 53 36 7 0 2 1 1 54 46 114
2017 Provides services to public - English only 44 31 12 3 4 6 1 47 53 115
2017 Provides services to public - Both English and French 46 23 12 4 6 8 0 50 50 112

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 33 67 55
2019 Provides services to public - Both English and French 22 78 51

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 85 15 55
2019 Provides services to public - Both English and French 83 17 47

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 69 11 8 5 0 1 7 87 5 103
2019 Provides services to public - Both English and French 55 14 9 3 8 0 12 78 12 113

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 26 12 4 2 2 8 80 6 55
2019 Provides services to public - Both English and French 29 39 6 2 4 2 18 84 8 50
2017 Provides services to public - English only 33 32 11 12 5 0 7 70 19 57
2017 Provides services to public - Both English and French 23 29 10 20 10 2 6 57 33 51

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 22 18 20 8 2 2 29 58 13 55
2019 Provides services to public - Both English and French 2 29 12 4 4 8 41 61 15 50
2017 Provides services to public - English only 10 12 20 11 8 5 34 37 31 57
2017 Provides services to public - Both English and French 6 12 12 10 22 4 35 29 52 51
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