2019 Public Service Employee Survey Results by Theme for Canadian Space Agency by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 46 39 12 0 3 0 0 84 3 71
2019 Does not provide services to public 42 38 13 6 2 0 0 80 8 440
2018 Provides services to public 29 55 8 7 2 0 0 84 9 46
2018 Does not provide services to public 39 43 10 4 3 0 0 82 7 435
2017 Provides services to public 40 45 9 4 2 0 0 85 5 58
2017 Does not provide services to public 39 43 9 7 2 0 0 82 9 402
2014 Provides services to public 40 46 8 4 2 0 0 86 6 48
2014 Does not provide services to public 35 40 13 9 3 0 0 74 12 402
2011 Provides services to public 42 42 8 2 5 0 0 85 7 91
2011 Does not provide services to public 43 39 11 4 2 0 0 82 7 521
2008 Provides services to public 43 40 9 6 3 0 0 83 9 103
2008 Does not provide services to public 41 38 11 8 2 0 0 79 10 440

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 37 36 18 7 2 0 0 73 9 69
2019 Does not provide services to public 34 38 16 8 4 0 0 72 12 438
2018 Provides services to public 17 50 22 5 7 0 0 66 12 46
2018 Does not provide services to public 33 41 16 8 3 0 0 74 10 433
2017 Provides services to public 34 38 10 11 7 0 0 72 18 58
2017 Does not provide services to public 32 38 14 10 5 1 0 70 15 401

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 61 30 7 1 0 0 0 91 1 71
2019 Does not provide services to public 56 34 8 2 0 0 0 90 2 440
2018 Provides services to public 42 53 4 0 0 0 0 96 0 46
2018 Does not provide services to public 52 38 6 2 1 0 0 90 3 432
2017 Provides services to public 59 30 8 0 2 0 0 90 2 58
2017 Does not provide services to public 50 39 9 2 1 0 0 88 3 402
2014 Provides services to public 68 22 6 2 2 0 0 90 4 48
2014 Does not provide services to public 57 31 9 2 1 0 0 88 3 402
2011 Provides services to public 63 32 3 0 2 0 0 95 2 91
2011 Does not provide services to public 61 31 5 1 1 0 0 92 2 521

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 53 35 6 4 2 0 0 88 6 71
2019 Does not provide services to public 47 41 8 2 1 0 0 88 3 438
2018 Provides services to public 36 45 10 9 0 0 0 81 9 45
2018 Does not provide services to public 47 40 9 4 1 0 0 87 4 434
2017 Provides services to public 48 36 7 5 3 2 0 85 8 58
2017 Does not provide services to public 44 41 10 3 1 0 0 85 5 402
2014 Provides services to public 48 35 12 2 2 0 0 84 4 48
2014 Does not provide services to public 45 36 12 5 2 0 0 81 7 402
2011 Provides services to public 52 39 3 2 3 0 0 91 5 91
2011 Does not provide services to public 50 39 8 3 1 0 0 88 4 521
2008 Provides services to public 42 43 9 4 2 0 0 86 6 104
2008 Does not provide services to public 46 43 5 5 0 0 0 89 6 441

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 52 27 13 7 2 0 0 79 9 71
2019 Does not provide services to public 47 32 15 5 1 0 0 79 6 439
2018 Provides services to public 32 39 14 5 9 0 0 71 14 45
2018 Does not provide services to public 40 36 16 7 1 0 0 76 8 432
2017 Provides services to public 31 39 15 6 8 1 0 70 15 58
2017 Does not provide services to public 41 32 18 6 3 0 0 73 9 401
2014 Provides services to public 32 40 16 8 4 0 0 72 12 48
2014 Does not provide services to public 38 38 14 7 4 0 0 75 10 402
2011 Provides services to public 35 39 12 9 5 0 0 74 14 91
2011 Does not provide services to public 43 37 13 4 3 0 0 80 8 521

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 51 31 10 6 3 0 0 81 9 71
2019 Does not provide services to public 43 35 14 6 2 0 0 78 8 439
2018 Provides services to public 28 43 17 8 4 0 0 71 13 45
2018 Does not provide services to public 39 38 15 6 3 0 0 77 8 433
2017 Provides services to public 33 36 17 6 7 2 0 70 13 58
2017 Does not provide services to public 36 38 17 7 3 0 0 73 10 402
2014 Provides services to public 30 39 22 8 2 0 0 69 9 48
2014 Does not provide services to public 34 41 13 8 3 0 0 76 11 402
2011 Provides services to public 32 39 12 10 7 0 0 71 17 91
2011 Does not provide services to public 40 41 11 5 3 0 0 81 8 521
2008 Provides services to public 27 37 23 10 3 0 0 64 13 105
2008 Does not provide services to public 29 44 16 9 2 0 0 73 11 441

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 45 27 12 4 3 7 2 79 8 71
2019 Does not provide services to public 45 28 14 8 2 2 0 75 11 440
2018 Provides services to public 30 28 27 4 9 2 0 59 13 45
2018 Does not provide services to public 44 24 18 8 3 2 0 70 12 435
2017 Provides services to public 43 26 6 4 14 1 6 74 20 58
2017 Does not provide services to public 40 27 18 7 4 2 1 70 11 402
2014 Provides services to public 35 29 16 10 4 6 0 68 15 48
2014 Does not provide services to public 41 29 14 9 3 3 0 73 13 402
2011 Provides services to public 43 26 12 8 4 5 2 74 13 91
2011 Does not provide services to public 46 24 12 8 5 5 0 74 14 521
2008 Provides services to public 34 27 14 11 8 5 1 65 20 105
2008 Does not provide services to public 34 30 17 10 6 2 0 66 17 441
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 54 28 10 4 2 1 1 83 6 71
2019 Does not provide services to public 54 27 10 3 2 1 3 85 5 440

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 60 27 9 4 0 0 0 87 4 71
2019 Does not provide services to public 53 31 9 4 2 1 0 85 6 441
2018 Provides services to public 38 42 12 4 2 2 0 82 6 44
2018 Does not provide services to public 51 33 10 4 1 1 1 86 5 432
2017 Provides services to public 36 44 10 3 0 6 0 86 3 58
2017 Does not provide services to public 49 35 8 3 2 1 1 87 5 402
2014 Provides services to public 47 26 20 2 2 0 2 75 4 48
2014 Does not provide services to public 44 37 10 3 3 3 0 83 6 402
2011 Provides services to public 36 35 14 9 3 2 0 73 13 91
2011 Does not provide services to public 46 32 13 5 3 1 0 79 8 521
2008 Provides services to public 24 34 21 14 4 3 0 60 19 105
2008 Does not provide services to public 38 32 16 6 5 2 1 72 12 441

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 51 40 6 3 0 0 0 90 3 71
2019 Does not provide services to public 48 32 11 7 2 0 0 80 9 438
2018 Provides services to public 35 47 7 6 6 0 0 82 11 44
2018 Does not provide services to public 49 33 12 5 1 0 1 82 6 431
2017 Provides services to public 34 46 12 6 2 0 0 80 8 58
2017 Does not provide services to public 46 39 7 4 2 1 1 87 6 402
2014 Provides services to public 40 27 15 12 6 0 0 67 18 48
2014 Does not provide services to public 40 41 10 5 3 1 0 82 8 401
2011 Provides services to public 37 37 14 10 2 0 0 73 12 91
2011 Does not provide services to public 42 38 11 5 4 0 0 80 9 521
2008 Provides services to public 27 30 22 18 3 0 0 57 21 105
2008 Does not provide services to public 37 35 12 10 6 0 0 71 17 440

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 49 35 10 4 1 0 0 84 5 71
2019 Does not provide services to public 57 29 8 3 2 0 0 86 6 437
2018 Provides services to public 39 44 14 2 2 0 0 82 4 44
2018 Does not provide services to public 54 28 11 4 3 1 0 82 7 433
2017 Provides services to public 38 38 13 6 5 0 0 76 10 58
2017 Does not provide services to public 54 28 9 4 3 0 1 83 7 402
2014 Provides services to public 49 27 16 6 2 0 0 76 8 48
2014 Does not provide services to public 46 34 11 6 3 0 0 81 8 402

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 24 40 17 5 3 11 0 72 9 71
2019 Does not provide services to public 28 35 20 8 3 6 0 67 12 437
2018 Provides services to public 27 24 27 11 11 0 0 51 22 46
2018 Does not provide services to public 27 36 19 11 2 6 0 66 14 437
2017 Provides services to public 28 31 20 7 6 9 0 64 14 58
2017 Does not provide services to public 23 35 19 11 5 6 0 63 17 402
2014 Provides services to public 22 32 24 14 4 4 0 56 19 48
2014 Does not provide services to public 24 42 17 7 4 6 0 70 11 402
2011 Provides services to public 14 34 28 11 3 8 1 53 16 91
2011 Does not provide services to public 25 34 17 10 5 8 0 65 16 521

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 25 41 18 6 5 4 0 70 11 71
2019 Does not provide services to public 26 35 19 15 4 2 0 62 19 436
2018 Provides services to public 19 26 23 20 11 0 0 45 31 46
2018 Does not provide services to public 23 34 23 14 5 1 0 57 20 435
2017 Provides services to public 21 23 33 10 11 2 0 45 22 58
2017 Does not provide services to public 19 34 23 14 8 4 0 54 22 402
2014 Provides services to public 11 39 24 13 7 6 0 54 21 48
2014 Does not provide services to public 19 42 21 12 4 3 0 62 16 402
2011 Provides services to public 19 33 26 13 8 1 0 52 21 91
2011 Does not provide services to public 24 38 20 10 6 2 0 64 16 521
2008 Provides services to public 20 30 22 17 8 4 0 51 26 105
2008 Does not provide services to public 17 41 22 10 8 2 0 59 18 441

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 21 36 21 9 7 7 0 61 17 71
2019 Does not provide services to public 17 34 20 17 7 6 0 54 25 437
2018 Provides services to public 12 30 22 22 11 2 0 43 34 45
2018 Does not provide services to public 17 31 25 15 6 5 0 51 23 431
2017 Provides services to public 12 25 33 15 8 7 0 39 25 58
2017 Does not provide services to public 10 31 29 15 9 6 1 44 25 402
2014 Provides services to public 6 34 36 16 4 4 0 42 21 48
2014 Does not provide services to public 13 36 25 15 5 6 0 52 21 402
2011 Provides services to public 11 32 32 17 5 2 0 44 23 91
2011 Does not provide services to public 12 39 19 16 7 6 0 54 25 521
2008 Provides services to public 4 35 26 14 13 8 0 42 30 105
2008 Does not provide services to public 8 33 25 20 7 7 0 44 29 440

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 18 45 23 12 0 1 0 64 12 71
2019 Does not provide services to public 17 35 22 16 7 3 0 54 23 437
2018 Provides services to public 12 29 36 10 11 2 0 42 21 46
2018 Does not provide services to public 17 37 24 16 3 3 0 56 19 437
2017 Provides services to public 12 49 24 11 3 2 0 61 15 57
2017 Does not provide services to public 16 42 18 13 7 4 0 60 21 401
2014 Provides services to public 13 24 41 13 4 4 0 39 18 48
2014 Does not provide services to public 18 40 22 13 5 2 0 59 18 402
2011 Provides services to public 14 42 20 18 6 0 0 56 24 91
2011 Does not provide services to public 14 43 19 15 7 2 0 58 22 519
2008 Provides services to public 13 38 26 17 5 1 0 52 22 105
2008 Does not provide services to public 16 39 22 12 9 2 0 56 21 441
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 36 39 17 9 0 0 0 75 9 71
2019 Does not provide services to public 31 38 15 10 5 0 0 70 15 440
2018 Provides services to public 26 38 22 7 7 0 0 64 14 46
2018 Does not provide services to public 26 41 15 10 5 1 0 68 16 433
2017 Provides services to public 18 48 13 17 3 0 0 67 20 58
2017 Does not provide services to public 27 41 13 13 6 0 0 68 20 402
2014 Provides services to public 24 32 18 20 6 0 0 56 26 48
2014 Does not provide services to public 22 42 17 14 6 0 0 63 20 402
2011 Provides services to public 19 36 21 21 3 0 0 55 24 91
2011 Does not provide services to public 26 41 16 10 6 0 0 67 17 520

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 26 53 16 4 1 0 0 79 5 71
2019 Does not provide services to public 26 46 13 12 3 0 0 72 15 440
2018 Provides services to public 27 41 24 6 2 0 0 68 8 46
2018 Does not provide services to public 27 45 16 9 3 0 0 72 12 436
2017 Provides services to public 28 46 15 7 2 0 2 76 9 58
2017 Does not provide services to public 27 43 15 10 5 0 0 71 14 402

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 48 34 9 9 0 0 0 82 9 71
2019 Does not provide services to public 45 33 11 7 3 1 1 79 10 440
2018 Provides services to public 28 53 9 9 2 0 0 81 11 44
2018 Does not provide services to public 43 36 11 6 3 0 1 80 9 433
2017 Provides services to public 30 43 20 5 2 2 0 73 6 58
2017 Does not provide services to public 41 39 11 6 3 1 0 81 8 401
2014 Provides services to public 40 33 16 5 4 0 0 74 10 48
2014 Does not provide services to public 35 43 10 8 3 1 0 79 11 402
2011 Provides services to public 34 38 11 13 5 0 0 71 18 91
2011 Does not provide services to public 38 36 14 7 5 1 0 74 12 521
2008 Provides services to public 29 34 16 15 5 1 0 63 20 105
2008 Does not provide services to public 29 35 15 13 7 0 0 64 20 440

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 35 41 7 11 5 0 2 77 16 70
2019 Does not provide services to public 37 37 14 10 2 0 0 75 12 437
2018 Provides services to public 38 43 12 7 0 0 0 81 7 46
2018 Does not provide services to public 36 46 9 7 2 0 1 82 9 436
2017 Provides services to public 39 42 8 7 3 0 0 82 10 58
2017 Does not provide services to public 41 40 10 6 2 0 0 82 9 402
2014 Provides services to public 31 37 24 6 2 0 0 68 8 48
2014 Does not provide services to public 39 41 10 6 3 0 0 80 10 402
2011 Provides services to public 40 37 16 4 3 0 0 77 7 91
2011 Does not provide services to public 43 39 10 5 2 0 1 83 7 521
2008 Provides services to public 30 43 14 10 1 0 2 74 12 105
2008 Does not provide services to public 38 39 12 9 1 0 1 78 10 441

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 23 35 21 7 9 4 0 61 17 71
2019 Does not provide services to public 21 35 19 16 8 1 0 57 25 440
2018 Provides services to public 18 45 18 9 9 2 0 64 18 46
2018 Does not provide services to public 21 40 19 13 5 2 0 62 18 433
2017 Provides services to public 34 33 17 3 10 2 1 70 13 58
2017 Does not provide services to public 26 41 14 10 6 2 1 69 17 400
2014 Provides services to public 23 28 28 10 8 2 0 53 18 48
2014 Does not provide services to public 24 40 16 10 7 2 1 66 17 402
2011 Provides services to public 30 32 16 16 6 0 0 62 22 91
2011 Does not provide services to public 31 38 12 11 6 1 0 70 18 521
2008 Provides services to public 15 40 13 16 13 2 0 56 30 105
2008 Does not provide services to public 23 33 18 15 9 1 1 58 24 441

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 10 36 10 17 14 6 6 53 35 71
2019 Does not provide services to public 11 26 18 20 20 1 3 39 42 440
2018 Provides services to public 10 25 25 16 24 0 0 35 39 46
2018 Does not provide services to public 12 22 20 24 17 3 2 35 43 430
2017 Provides services to public 18 17 19 22 18 2 6 37 43 58
2017 Does not provide services to public 11 19 17 24 21 2 5 33 49 400
2014 Provides services to public 13 8 22 14 41 0 2 22 56 48
2014 Does not provide services to public 7 20 16 26 25 2 4 28 54 402
2011 Provides services to public 7 24 19 18 30 1 1 32 49 91
2011 Does not provide services to public 12 22 18 20 21 2 5 36 45 521
2008 Provides services to public 11 21 18 21 26 0 3 33 49 104
2008 Does not provide services to public 11 24 14 24 22 1 4 38 47 441

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 53 23 11 0 4 2 7 84 5 71
2019 Does not provide services to public 54 22 13 5 2 1 4 79 7 440

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 67 8 6 3 1 2 13 88 5 71
2019 Does not provide services to public 68 9 8 3 1 1 9 86 5 437

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 50 29 6 7 2 1 5 84 9 71
2019 Does not provide services to public 51 21 13 6 2 2 4 77 9 441

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 47 21 8 8 3 5 8 79 12 71
2019 Does not provide services to public 45 17 18 8 4 3 5 67 14 441

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 13 11 16 13 1 5 57 31 70
2019 Does not provide services to public 28 12 14 21 16 3 5 43 41 441

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 68 12 8 1 3 0 9 87 4 70
2019 Does not provide services to public 73 12 5 3 2 1 5 90 5 440

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 77 5 6 3 1 2 6 89 5 70
2019 Does not provide services to public 72 9 7 2 3 2 4 87 5 438

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 85 6 0 0 0 2 7 100 0 70
2019 Does not provide services to public 83 3 1 0 1 1 10 97 1 437

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 43 11 4 3 0 0 82 7 71
2019 Does not provide services to public 33 44 11 9 3 0 0 77 12 439
2018 Provides services to public 25 49 15 7 4 0 0 74 11 46
2018 Does not provide services to public 33 42 16 7 3 0 0 74 10 432
2017 Provides services to public 25 51 11 13 0 0 0 76 13 57
2017 Does not provide services to public 32 44 12 7 5 0 1 76 11 402
2014 Provides services to public 27 34 25 12 2 0 0 61 14 48
2014 Does not provide services to public 25 47 13 9 6 0 0 72 15 402
2011 Provides services to public 38 41 10 4 6 0 0 79 11 91
2011 Does not provide services to public 36 43 9 6 4 0 0 80 11 521

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 51 34 8 3 4 0 0 84 7 71
2019 Does not provide services to public 34 36 15 11 4 0 0 70 16 440
2018 Provides services to public 28 50 14 5 0 0 2 80 5 46
2018 Does not provide services to public 35 38 13 9 4 0 0 73 13 431
2017 Provides services to public 34 42 10 11 3 0 0 75 15 58
2017 Does not provide services to public 38 34 12 11 5 0 0 73 16 402
2014 Provides services to public 39 28 17 14 2 0 0 67 16 48
2014 Does not provide services to public 29 43 13 9 5 0 0 72 15 402

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 40 12 9 1 0 0 79 10 70
2019 Does not provide services to public 30 44 13 9 3 1 0 74 12 432
2018 Provides services to public 18 56 14 5 6 0 0 74 11 46
2018 Does not provide services to public 31 41 15 10 2 1 0 73 12 432
2017 Provides services to public 26 48 10 14 2 0 0 74 16 58
2017 Does not provide services to public 34 38 13 9 4 1 0 73 14 401
2014 Provides services to public 34 30 18 14 4 0 0 64 18 48
2014 Does not provide services to public 29 43 16 9 3 0 0 72 12 402
2011 Provides services to public 26 51 13 7 2 0 0 77 10 91
2011 Does not provide services to public 36 41 13 6 3 1 0 78 9 521

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 25 48 16 7 3 1 0 74 10 71
2019 Does not provide services to public 18 43 24 11 2 2 0 62 13 441
2018 Provides services to public 9 47 30 11 3 0 0 56 15 46
2018 Does not provide services to public 19 39 25 9 3 4 0 60 13 434
2017 Provides services to public 20 45 20 8 2 5 0 69 11 58
2017 Does not provide services to public 18 41 22 9 6 3 1 61 16 401

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 52 35 6 5 1 0 0 87 6 71
2019 Does not provide services to public 45 33 10 7 3 0 1 80 10 440
2018 Provides services to public 32 40 20 5 2 0 0 73 7 46
2018 Does not provide services to public 44 37 10 5 2 0 1 82 8 434
2017 Provides services to public 37 43 13 5 2 0 0 80 6 58
2017 Does not provide services to public 45 34 10 6 3 0 1 81 9 402
2014 Provides services to public 28 34 25 6 2 2 4 66 8 48
2014 Does not provide services to public 37 38 13 6 4 1 1 76 10 402
2011 Provides services to public 39 34 13 6 5 0 3 75 12 91
2011 Does not provide services to public 40 39 11 6 3 0 1 79 9 521

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 35 33 14 10 8 0 0 68 18 71
2019 Does not provide services to public 28 37 15 13 7 0 0 65 20 440
2018 Provides services to public 36 31 10 16 6 0 0 68 22 46
2018 Does not provide services to public 27 34 21 11 6 1 0 62 17 434
2017 Provides services to public 33 36 12 13 5 2 0 70 18 58
2017 Does not provide services to public 29 36 16 13 6 0 0 64 20 401
2014 Provides services to public 29 45 16 6 4 0 0 74 10 48
2014 Does not provide services to public 26 40 19 10 5 0 0 66 15 402
2011 Provides services to public 15 43 22 17 3 0 0 58 20 91
2011 Does not provide services to public 23 34 22 12 8 0 1 58 20 521
2008 Provides services to public 10 28 30 21 12 0 0 38 33 104
2008 Does not provide services to public 18 33 25 13 11 0 0 51 24 441

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 66 18 8 1 1 1 3 89 3 71
2019 Does not provide services to public 60 22 6 4 4 2 3 86 8 439
2017 Provides services to public 38 36 5 6 2 8 3 85 9 58
2017 Does not provide services to public 47 28 8 5 2 4 6 83 8 401
2014 Provides services to public 34 26 14 8 6 6 6 68 16 48
2014 Does not provide services to public 41 29 8 7 5 5 4 77 13 402
2011 Provides services to public 43 31 9 6 3 3 5 81 10 91
2011 Does not provide services to public 45 30 8 7 4 3 3 80 12 521

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public 24 45 31 71
2019 Does not provide services to public 24 43 33 440
2018 Provides services to public 20 46 34 46
2018 Does not provide services to public 22 48 30 436
2017 Provides services to public 12 59 29 58
2017 Does not provide services to public 25 47 28 399
2014 Provides services to public 10 50 41 48
2014 Does not provide services to public 18 48 35 402
2011 Provides services to public 21 54 24 91
2011 Does not provide services to public 22 55 23 521

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Provides services to public 29 16 11 6 25 14 16
2019 Does not provide services to public 14 35 22 4 21 3 105
2018 Provides services to public 36 26 27 0 0 11 10
2018 Does not provide services to public 16 34 35 7 5 2 98
2017 Does not provide services to public 15 29 32 12 8 4 94
2014 Does not provide services to public 16 31 32 15 9999 6 69
2011 Provides services to public 20 22 36 5 9999 18 18
2011 Does not provide services to public 18 25 34 10 9999 13 111
Top of Page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 50 44 5 1 0 0 0 94 1 71
2019 Does not provide services to public 42 42 10 4 2 0 0 84 6 437
2018 Provides services to public 39 47 13 2 0 0 0 85 2 46
2018 Does not provide services to public 46 41 8 4 1 0 0 87 5 433
2017 Provides services to public 46 34 15 3 2 0 0 80 5 58
2017 Does not provide services to public 41 40 10 6 4 0 0 81 9 400
2014 Provides services to public 34 43 18 4 2 0 0 77 6 48
2014 Does not provide services to public 35 43 14 6 1 1 0 79 7 402
2011 Provides services to public 42 41 10 3 3 0 1 83 6 91
2011 Does not provide services to public 41 43 8 5 2 1 0 85 7 521
2008 Provides services to public 49 32 9 8 3 0 0 81 11 103
2008 Does not provide services to public 44 36 13 4 3 0 0 80 7 441

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 34 43 15 7 1 0 0 77 8 71
2019 Does not provide services to public 29 47 13 8 3 0 0 76 11 441
2018 Provides services to public 16 39 21 17 5 2 0 56 23 46
2018 Does not provide services to public 22 43 19 10 5 1 0 65 16 433
2017 Provides services to public 18 55 8 12 5 2 0 75 17 58
2017 Does not provide services to public 22 41 16 12 7 1 0 64 19 400
2014 Provides services to public 17 41 26 12 0 4 0 60 13 48
2014 Does not provide services to public 26 45 16 9 4 0 1 71 13 402
2011 Provides services to public 17 34 26 19 4 0 0 51 23 91
2011 Does not provide services to public 21 42 14 16 6 1 0 64 22 520

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 7 27 33 22 3 4 5 28 37 69
2019 Does not provide services to public 6 27 41 18 6 1 1 24 34 441
2018 Provides services to public 12 22 33 20 3 4 5 26 38 46
2018 Does not provide services to public 9 31 39 14 5 1 1 19 41 435
2017 Provides services to public 5 20 53 18 5 0 0 23 25 57
2017 Does not provide services to public 11 27 39 15 5 0 2 20 39 399
2014 Provides services to public 21 27 34 13 2 0 2 15 50 48
2014 Does not provide services to public 11 35 34 14 6 0 1 20 46 401
2011 Provides services to public 9 31 38 18 4 0 0 22 40 91
2011 Does not provide services to public 10 29 34 17 7 0 3 25 40 517
2008 Provides services to public 20 38 27 11 3 1 1 14 59 104
2008 Does not provide services to public 12 33 33 14 5 0 2 20 47 441

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 8 14 36 23 13 3 3 38 23 71
2019 Does not provide services to public 2 17 31 28 17 2 1 47 20 437
2018 Provides services to public 10 18 35 18 10 2 8 31 31 46
2018 Does not provide services to public 6 17 34 26 12 3 3 40 24 432
2017 Provides services to public 5 15 43 25 12 0 0 37 20 57
2017 Does not provide services to public 8 20 33 20 13 3 4 35 30 398
2014 Provides services to public 24 25 29 13 2 0 7 16 53 47
2014 Does not provide services to public 15 24 33 16 8 2 3 25 40 402
2011 Provides services to public 3 19 43 18 8 4 4 28 24 90
2011 Does not provide services to public 6 17 30 25 16 2 3 43 25 516
2008 Provides services to public 11 37 27 16 6 3 1 23 49 104
2008 Does not provide services to public 13 31 26 17 9 2 2 27 46 441

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 26 23 31 12 1 0 7 15 52 71
2019 Does not provide services to public 24 30 26 10 7 1 2 17 56 440
2018 Provides services to public 27 23 30 11 2 4 4 14 54 46
2018 Does not provide services to public 23 34 25 11 3 2 3 14 59 434
2017 Provides services to public 20 37 25 10 5 4 0 15 59 58
2017 Does not provide services to public 24 32 26 8 6 1 3 14 59 401
2014 Provides services to public 39 22 19 13 2 0 4 16 65 48
2014 Does not provide services to public 32 28 25 9 4 1 2 13 62 402
2011 Provides services to public 24 35 28 6 3 1 2 10 61 91
2011 Does not provide services to public 16 27 31 14 9 1 2 24 44 518
2008 Provides services to public 27 33 23 11 4 1 1 16 61 105
2008 Does not provide services to public 20 31 29 12 5 1 2 17 53 441

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 3 19 31 32 14 0 1 47 22 70
2019 Does not provide services to public 6 24 38 21 9 1 1 31 30 437
2018 Provides services to public 6 20 25 41 4 0 4 47 27 46
2018 Does not provide services to public 9 27 34 23 5 1 2 29 37 431
2017 Provides services to public 3 18 32 33 13 2 0 46 21 58
2017 Does not provide services to public 10 24 33 19 11 0 3 31 34 400
2014 Provides services to public 6 27 34 22 9 2 0 32 33 47
2014 Does not provide services to public 9 24 39 19 6 1 2 26 34 402
2011 Provides services to public 14 24 32 22 6 1 1 29 38 91
2011 Does not provide services to public 7 25 34 23 9 1 2 32 33 518
2008 Provides services to public 16 35 30 10 8 0 1 18 52 105
2008 Does not provide services to public 12 31 34 15 5 1 2 21 44 441

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 17 21 26 23 10 1 1 35 39 71
2019 Does not provide services to public 15 28 28 17 9 2 2 27 44 439
2018 Provides services to public 29 27 18 25 2 0 0 27 56 46
2018 Does not provide services to public 15 30 28 14 7 2 3 22 48 433
2017 Provides services to public 18 23 32 18 10 0 0 28 40 58
2017 Does not provide services to public 15 31 23 15 10 1 5 26 49 399
2014 Provides services to public 32 28 23 10 4 0 2 15 61 48
2014 Does not provide services to public 19 34 27 10 5 1 4 16 56 401
2011 Provides services to public 17 40 24 15 1 1 2 17 59 91
2011 Does not provide services to public 18 27 27 15 7 1 4 24 48 517
2008 Provides services to public 24 44 16 10 4 0 2 15 69 105
2008 Does not provide services to public 21 26 27 15 7 0 3 23 49 441

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 12 14 29 28 11 1 5 41 28 71
2019 Does not provide services to public 6 15 29 28 18 2 3 48 21 437
2018 Provides services to public 9 17 29 34 4 2 4 41 28 45
2018 Does not provide services to public 8 12 32 28 12 4 5 44 22 430
2017 Provides services to public 5 31 21 28 8 3 3 39 39 58
2017 Does not provide services to public 5 13 27 26 20 2 7 51 19 400
2014 Provides services to public 8 14 27 25 10 8 8 42 26 48
2014 Does not provide services to public 4 12 27 31 19 1 7 54 18 401
2011 Provides services to public 6 15 30 24 18 3 4 45 23 91
2011 Does not provide services to public 3 12 26 29 21 4 6 55 17 517
2008 Provides services to public 14 28 18 24 10 4 3 36 45 105
2008 Does not provide services to public 11 18 28 25 11 2 5 39 31 440

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 11 23 37 16 6 0 7 23 37 71
2019 Does not provide services to public 14 23 39 14 8 1 2 22 37 439
2018 Provides services to public 17 35 28 8 5 6 2 13 56 46
2018 Does not provide services to public 13 30 34 15 4 2 2 21 44 435
2017 Provides services to public 12 24 36 16 8 2 2 25 38 58
2017 Does not provide services to public 15 25 38 12 6 1 3 19 41 401
2014 Provides services to public 25 27 30 7 6 0 6 13 54 48
2014 Does not provide services to public 15 27 36 12 6 1 3 19 43 401

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 3 15 34 28 15 0 5 45 19 71
2019 Does not provide services to public 3 13 33 29 18 1 2 49 17 440

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 19 41 22 11 4 3 0 61 16 71
2019 Does not provide services to public 16 36 25 18 3 3 0 53 21 438

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 51 26 11 10 1 0 0 78 11 71
2019 Does not provide services to public 51 32 8 5 3 1 0 84 8 439
2018 Provides services to public 43 34 15 4 4 0 0 77 8 46
2018 Does not provide services to public 47 36 7 6 3 1 0 83 9 434
2017 Provides services to public 33 40 17 6 3 0 2 73 10 58
2017 Does not provide services to public 48 35 8 4 3 1 1 84 7 402
2014 Provides services to public 48 27 8 6 9 2 0 77 15 48
2014 Does not provide services to public 46 33 10 7 3 1 0 80 10 402

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 59 30 2 6 1 0 2 90 7 71
2019 Does not provide services to public 53 37 5 3 2 0 0 90 5 441
2018 Provides services to public 48 42 8 2 0 0 0 90 2 46
2018 Does not provide services to public 50 38 7 4 1 0 0 88 6 434
2017 Provides services to public 44 38 13 5 0 0 0 82 5 58
2017 Does not provide services to public 51 37 7 4 1 0 0 88 5 402
2014 Provides services to public 43 39 12 4 2 0 0 81 7 48
2014 Does not provide services to public 48 40 8 3 1 0 0 88 4 402

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 57 24 13 4 1 0 0 81 6 71
2019 Does not provide services to public 43 41 10 3 2 1 0 84 5 439
2018 Provides services to public 38 47 10 3 2 0 0 85 5 46
2018 Does not provide services to public 42 42 10 4 1 1 0 85 5 434

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 41 49 6 4 0 0 0 90 4 71
2019 Does not provide services to public 37 42 13 6 2 0 0 79 8 438
2018 Provides services to public 32 51 9 0 0 8 0 90 0 45
2018 Does not provide services to public 41 44 8 3 3 1 0 86 6 435
2017 Provides services to public 30 51 16 2 0 2 0 82 2 58
2017 Does not provide services to public 42 40 12 3 3 1 0 83 5 402
2014 Provides services to public 45 39 12 2 2 0 0 84 4 48
2014 Does not provide services to public 42 40 9 4 2 2 0 84 6 402
2011 Provides services to public 43 35 7 8 1 4 1 83 10 91
2011 Does not provide services to public 38 44 11 2 3 2 0 84 5 521

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 55 34 4 1 0 5 0 94 2 70
2019 Does not provide services to public 46 40 9 4 2 1 0 86 5 439
2018 Provides services to public 41 43 12 0 0 4 0 88 0 45
2018 Does not provide services to public 43 42 10 2 2 1 0 86 4 433
2017 Provides services to public 30 54 11 2 0 2 2 86 2 58
2017 Does not provide services to public 43 41 8 2 2 3 0 87 4 401
2014 Provides services to public 42 33 18 0 2 4 0 79 2 48
2014 Does not provide services to public 44 38 12 3 1 3 0 84 4 402

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 57 33 10 0 0 0 0 90 0 71
2019 Does not provide services to public 54 33 8 3 1 0 0 87 5 440
2018 Provides services to public 40 40 13 7 0 0 0 80 7 45
2018 Does not provide services to public 49 43 5 2 1 0 0 92 3 434
2017 Provides services to public 49 40 3 3 5 0 0 89 8 58
2017 Does not provide services to public 48 39 9 3 2 0 0 87 5 402
2014 Provides services to public 45 34 14 6 2 0 0 78 8 48
2014 Does not provide services to public 51 37 7 2 2 0 0 88 5 400
2011 Provides services to public 40 46 5 4 5 0 0 86 9 91
2011 Does not provide services to public 47 41 7 3 2 0 0 88 5 520
2008 Provides services to public 32 37 20 7 4 0 0 70 10 105
2008 Does not provide services to public 32 48 11 6 3 0 0 81 9 441

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 26 37 16 7 3 7 4 71 11 71
2019 Does not provide services to public 31 33 13 7 5 6 4 72 13 441
2018 Provides services to public 19 39 17 10 2 8 6 67 14 46
2018 Does not provide services to public 25 40 15 10 3 5 2 71 14 432
2017 Provides services to public 13 39 12 13 5 11 6 64 22 58
2017 Does not provide services to public 29 35 13 7 6 4 6 71 14 402
2014 Provides services to public 29 32 14 10 11 2 2 64 21 48
2014 Does not provide services to public 29 33 16 8 6 4 5 67 15 402

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 22 49 12 5 5 3 3 76 11 71
2019 Does not provide services to public 28 41 14 9 4 2 2 72 13 440
2018 Provides services to public 18 65 10 5 2 0 0 83 7 46
2018 Does not provide services to public 31 40 14 9 3 2 1 73 12 435
2017 Provides services to public 32 51 12 5 0 0 0 83 5 58
2017 Does not provide services to public 33 41 13 8 3 2 0 76 11 401
2014 Provides services to public 32 44 12 7 4 0 0 76 12 48
2014 Does not provide services to public 39 44 9 5 2 1 0 84 7 402
2011 Provides services to public 34 44 10 7 2 1 1 80 9 91
2011 Does not provide services to public 39 35 10 8 3 4 1 78 11 520
2008 Provides services to public 21 43 11 15 4 3 3 68 20 105
2008 Does not provide services to public 26 35 15 12 8 4 1 64 21 441

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 34 42 18 2 3 2 0 77 5 71
2019 Does not provide services to public 33 37 20 6 2 2 0 71 8 439
2018 Provides services to public 27 42 21 5 4 0 0 70 10 45
2018 Does not provide services to public 29 44 19 5 2 0 0 74 7 433

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 12 23 19 13 9 15 9 47 29 71
2019 Does not provide services to public 19 26 20 12 11 8 3 51 27 441
2018 Provides services to public 7 35 32 9 6 10 2 47 16 46
2018 Does not provide services to public 15 25 22 15 9 11 2 47 28 435
2017 Provides services to public 8 26 22 16 3 19 5 46 26 58
2017 Does not provide services to public 17 23 18 16 12 9 4 46 33 400
2014 Provides services to public 19 21 15 16 12 14 2 49 33 48
2014 Does not provide services to public 15 28 19 15 11 9 2 48 30 402
2011 Provides services to public 6 28 19 20 10 11 6 41 36 91
2011 Does not provide services to public 14 25 20 13 9 17 3 48 27 521

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 50 43 4 4 0 0 0 92 4 71
2019 Does not provide services to public 46 43 4 6 2 0 0 89 7 441
2017 Provides services to public 47 46 2 5 0 0 0 93 5 58
2017 Does not provide services to public 46 41 5 6 2 0 0 87 8 402
2014 Provides services to public 52 37 4 8 0 0 0 88 8 48
2014 Does not provide services to public 43 44 5 6 1 0 0 87 8 402
2011 Provides services to public 52 35 7 6 0 0 0 87 6 91
2011 Does not provide services to public 54 36 3 4 2 0 0 91 6 521
2008 Provides services to public 52 39 4 4 1 0 0 91 5 105
2008 Does not provide services to public 52 37 3 6 2 0 0 89 7 441

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 42 51 4 1 2 0 0 93 3 70
2019 Does not provide services to public 54 37 4 4 2 0 0 91 5 439
2017 Provides services to public 43 38 6 10 3 0 0 81 13 58
2017 Does not provide services to public 52 33 8 5 3 0 0 85 7 401
2014 Provides services to public 49 32 5 6 8 0 0 80 14 48
2014 Does not provide services to public 52 36 5 5 2 0 0 89 7 402
2011 Provides services to public 50 33 7 7 3 0 0 83 11 91
2011 Does not provide services to public 51 35 6 6 2 0 0 86 8 521

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 61 24 7 7 0 0 0 86 7 70
2019 Does not provide services to public 56 36 5 2 1 0 0 92 3 436
2017 Provides services to public 58 35 5 2 0 0 0 93 2 58
2017 Does not provide services to public 61 33 3 1 1 0 0 95 2 401
2014 Provides services to public 44 38 8 8 0 0 2 84 8 47
2014 Does not provide services to public 54 36 6 3 0 0 0 91 4 401

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 61 22 7 8 2 0 0 83 10 71
2019 Does not provide services to public 48 34 8 8 2 0 0 82 10 440
2017 Provides services to public 49 28 8 9 6 0 0 77 15 58
2017 Does not provide services to public 47 29 9 10 3 0 1 77 13 402
2014 Provides services to public 49 28 8 11 4 0 0 77 15 48
2014 Does not provide services to public 47 31 8 11 3 0 0 78 14 402
2011 Provides services to public 49 29 9 9 3 0 1 79 12 91
2011 Does not provide services to public 50 29 8 9 3 0 1 80 12 521
2008 Provides services to public 46 30 11 10 2 0 0 76 12 105
2008 Does not provide services to public 46 32 8 8 6 0 1 78 14 441

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 72 22 1 3 0 0 2 96 3 71
2019 Does not provide services to public 59 29 5 6 1 0 0 88 6 441
2017 Provides services to public 55 32 4 9 0 0 0 87 9 58
2017 Does not provide services to public 60 27 5 5 1 1 1 89 6 402
2014 Provides services to public 62 26 2 4 2 0 4 92 6 48
2014 Does not provide services to public 62 24 8 5 1 0 1 87 6 402
2011 Provides services to public 59 23 5 11 3 0 0 82 13 91
2011 Does not provide services to public 59 26 6 8 1 0 0 86 9 521
2008 Provides services to public 67 20 6 4 4 0 0 87 8 105
2008 Does not provide services to public 61 20 7 8 2 0 1 83 11 441

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 85 11 0 2 0 0 2 98 2 69
2019 Does not provide services to public 83 11 3 1 1 0 1 95 2 440
2017 Provides services to public 67 26 5 2 0 0 0 93 2 58
2017 Does not provide services to public 78 16 3 2 0 0 1 95 2 401
2014 Provides services to public 74 20 2 2 0 0 2 96 2 48
2014 Does not provide services to public 78 15 3 3 1 0 0 94 4 402
2011 Provides services to public 82 13 2 2 0 0 1 96 2 91
2011 Does not provide services to public 78 15 3 3 1 0 0 93 4 521
2008 Provides services to public 74 19 1 3 2 0 1 94 5 104
2008 Does not provide services to public 85 9 2 3 1 0 1 94 4 440

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 65 19 3 1 1 8 2 93 3 70
2019 Does not provide services to public 65 24 7 0 1 2 0 91 1 441

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 23 58 14 3 0 0 3 83 3 71
2019 Does not provide services to public 36 48 9 5 1 0 1 85 6 438

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 59 25 11 0 0 1 3 88 0 71
2019 Does not provide services to public 61 26 6 1 1 3 2 92 2 438

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 10 90 46
2018 Does not provide services to public 12 88 436

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 16 84 71
2019 Does not provide services to public 14 86 439

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 8 17 17 8 1 30 19 49 19 71
2019 Does not provide services to public 16 16 16 9 4 31 9 52 21 440
2018 Provides services to public 12 19 21 4 2 39 4 53 10 45
2018 Does not provide services to public 15 16 20 6 5 34 4 51 17 434
2017 Provides services to public 11 22 13 7 2 35 10 60 16 58
2017 Does not provide services to public 14 16 13 6 6 36 10 55 22 401
2014 Provides services to public 18 12 20 11 6 29 4 44 26 48
2014 Does not provide services to public 15 19 16 8 4 31 6 54 20 401

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 34 29 21 1 3 9 3 72 5 71
2019 Does not provide services to public 32 36 17 6 2 7 1 74 8 440
2018 Provides services to public 25 47 11 7 0 10 0 80 8 46
2018 Does not provide services to public 31 36 15 7 2 8 1 74 10 433
2017 Provides services to public 27 42 15 5 0 10 2 77 6 58
2017 Does not provide services to public 28 39 15 6 3 9 0 74 9 401
2014 Provides services to public 31 35 15 8 2 8 0 73 10 48
2014 Does not provide services to public 34 41 12 4 3 5 0 79 8 401
2011 Provides services to public 32 38 7 7 3 12 1 80 12 91
2011 Does not provide services to public 30 40 12 6 3 9 0 78 9 520

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 11 20 17 3 0 31 18 61 6 71
2019 Does not provide services to public 17 16 16 3 3 37 7 59 12 438
2018 Provides services to public 21 12 11 4 0 48 4 69 8 46
2018 Does not provide services to public 16 17 17 2 2 40 4 60 8 437
2017 Provides services to public 18 17 12 0 2 44 6 71 4 57
2017 Does not provide services to public 15 14 17 3 2 40 8 57 10 402
2014 Provides services to public 14 15 20 2 2 37 10 54 8 48
2014 Does not provide services to public 15 16 14 2 2 44 7 64 8 401

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 30 36 15 1 1 12 3 78 3 71
2019 Does not provide services to public 35 36 13 3 2 11 0 80 6 440
2018 Provides services to public 27 38 21 4 0 10 0 72 5 46
2018 Does not provide services to public 32 36 16 3 2 10 1 77 6 435
2017 Provides services to public 32 40 15 0 2 11 0 81 2 58
2017 Does not provide services to public 34 36 13 2 2 12 2 80 5 401
2014 Provides services to public 28 34 14 2 0 20 2 80 2 48
2014 Does not provide services to public 30 35 14 3 1 15 2 78 5 401
2011 Provides services to public 30 46 11 3 0 10 0 85 3 91
2011 Does not provide services to public 36 39 12 3 3 8 0 81 6 520

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 3 97 70
2019 Does not provide services to public 11 89 440
2017 Provides services to public 16 84 58
2017 Does not provide services to public 9 91 400
2014 Provides services to public 13 87 47
2014 Does not provide services to public 9 91 402

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Provides services to public 80 20 10
2017 Does not provide services to public 80 20 40
2014 Does not provide services to public 84 16 36

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Does not provide services to public 72 16 3 9 0 0 0 87 9 32
2014 Does not provide services to public 67 17 13 3 0 0 0 84 3 30
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 65 25 7 1 1 0 0 90 2 71
2019 Does not provide services to public 69 20 6 2 3 1 0 89 5 440
2018 Provides services to public 57 26 16 0 2 0 0 83 2 44
2018 Does not provide services to public 60 25 10 3 2 0 0 85 5 432
2017 Provides services to public 38 39 12 5 5 2 0 78 10 58
2017 Does not provide services to public 58 29 6 3 2 2 1 89 5 402

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 36 21 25 5 5 0 8 61 11 16
2019 Does not provide services to public 17 55 12 6 3 1 6 78 10 159

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 33 40 17 1 1 6 1 79 3 71
2019 Does not provide services to public 35 45 13 3 1 1 0 82 4 436
2018 Provides services to public 16 56 21 2 2 4 0 75 4 46
2018 Does not provide services to public 34 47 11 5 1 3 0 82 6 435
2017 Provides services to public 18 59 12 6 2 3 0 80 8 58
2017 Does not provide services to public 30 44 14 6 1 3 1 78 8 401

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 27 40 16 13 3 1 0 68 15 71
2019 Does not provide services to public 28 41 18 9 3 1 0 70 12 440
2018 Provides services to public 24 38 20 15 4 0 0 62 18 46
2018 Does not provide services to public 23 41 20 10 3 2 0 66 14 435
2017 Provides services to public 7 51 16 18 6 2 0 59 25 58
2017 Does not provide services to public 21 39 20 14 5 1 0 60 20 401

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 48 24 13 7 7 0 1 73 14 71
2019 Does not provide services to public 47 27 12 6 5 0 2 76 12 438
2018 Provides services to public 33 21 22 7 13 2 2 56 21 46
2018 Does not provide services to public 44 30 13 6 4 0 2 76 10 436
2017 Provides services to public 37 32 16 8 5 0 1 70 13 58
2017 Does not provide services to public 48 24 12 7 4 1 3 75 12 399

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 21 30 13 16 18 0 1 52 34 71
2019 Does not provide services to public 16 22 30 20 11 0 1 38 32 439
2018 Provides services to public 23 30 20 9 17 0 0 53 27 46
2018 Does not provide services to public 10 26 32 17 14 0 1 36 31 435
2017 Provides services to public 7 25 30 15 22 0 2 32 38 58
2017 Does not provide services to public 12 25 26 21 14 0 2 39 35 400

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 32 31 13 14 9 0 1 64 23 71
2019 Does not provide services to public 20 31 25 15 7 0 1 52 23 438
2018 Provides services to public 23 35 24 14 2 0 2 59 17 44
2018 Does not provide services to public 16 28 31 14 9 0 1 45 24 434
2017 Provides services to public 24 32 20 12 11 0 2 56 23 58
2017 Does not provide services to public 16 25 27 20 9 0 2 42 30 398

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 18 29 20 18 15 0 0 47 33 69
2019 Does not provide services to public 19 21 25 20 13 0 2 41 33 438
2018 Provides services to public 14 28 22 6 28 2 0 43 35 46
2018 Does not provide services to public 13 25 28 18 12 1 2 40 31 432
2017 Provides services to public 12 25 27 15 18 2 2 39 34 57
2017 Does not provide services to public 15 20 28 21 13 0 3 36 35 402

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 31 18 8 3 0 1 71 10 71
2019 Does not provide services to public 40 27 18 8 4 0 4 69 12 437
2018 Provides services to public 33 37 13 11 2 0 4 73 14 46
2018 Does not provide services to public 33 28 20 9 5 0 4 64 15 435
2017 Provides services to public 29 39 6 10 11 0 5 72 22 58
2017 Does not provide services to public 30 31 21 8 4 0 6 65 13 401

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 33 28 20 8 7 1 4 64 15 71
2019 Does not provide services to public 34 27 22 11 5 0 1 61 17 437
2018 Provides services to public 19 39 27 6 9 0 0 58 15 45
2018 Does not provide services to public 25 34 20 12 7 0 1 60 20 433
2017 Provides services to public 24 31 30 6 9 0 0 54 15 58
2017 Does not provide services to public 27 31 28 10 4 0 1 58 14 400

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 28 36 22 5 3 6 0 68 8 71
2019 Does not provide services to public 23 36 23 12 4 0 1 60 16 438
2018 Provides services to public 22 37 22 16 0 2 0 61 17 46
2018 Does not provide services to public 23 34 24 12 4 1 1 59 17 432
2017 Provides services to public 16 49 25 5 5 0 0 65 10 58
2017 Does not provide services to public 24 29 25 15 5 1 1 54 20 399

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 31 30 23 9 4 3 0 62 14 71
2019 Does not provide services to public 19 34 29 12 5 0 1 54 17 438
2018 Provides services to public 23 22 33 12 7 0 4 46 20 46
2018 Does not provide services to public 17 32 30 15 5 0 1 49 20 431
2017 Provides services to public 12 46 19 15 7 0 2 59 22 58
2017 Does not provide services to public 16 32 23 17 10 0 1 49 28 401

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 35 36 13 9 4 1 1 73 13 71
2019 Does not provide services to public 24 33 24 12 6 0 1 57 18 438
2018 Provides services to public 24 39 20 9 9 0 0 63 17 45
2018 Does not provide services to public 22 35 24 11 6 0 1 58 17 430
2017 Provides services to public 19 36 20 18 5 0 2 56 24 58
2017 Does not provide services to public 22 32 26 11 7 0 1 55 19 401

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 41 28 15 10 3 0 1 70 14 71
2019 Does not provide services to public 40 30 15 8 7 0 1 70 14 437

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 22 18 12 4 3 1 65 17 71
2019 Does not provide services to public 33 31 19 10 6 0 1 64 16 435
2018 Provides services to public 34 39 19 5 0 2 0 75 5 46
2018 Does not provide services to public 26 32 23 11 6 0 1 59 17 427
2017 Provides services to public 30 30 15 15 7 2 2 62 22 58
2017 Does not provide services to public 26 31 22 11 6 1 3 59 17 401

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 57 26 9 4 2 0 1 85 6 71
2019 Does not provide services to public 70 19 7 1 2 0 1 90 3 434
2018 Provides services to public 51 28 6 8 5 2 0 81 13 45
2018 Does not provide services to public 67 22 6 2 2 0 2 90 4 427
2017 Provides services to public 64 25 3 5 3 0 0 89 8 58
2017 Does not provide services to public 68 20 8 1 1 0 1 89 3 401

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 78 12 4 1 2 0 3 93 3 71
2019 Does not provide services to public 82 8 1 0 1 0 7 97 1 436
2018 Provides services to public 78 9 5 0 0 2 5 94 0 46
2018 Does not provide services to public 79 11 3 1 0 0 4 95 2 431

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 74 14 7 3 1 0 1 89 4 71
2019 Does not provide services to public 71 12 6 3 4 0 3 86 7 439
2018 Provides services to public 81 4 8 4 0 0 4 88 4 45
2018 Does not provide services to public 73 11 6 2 4 0 4 88 6 430
2017 Provides services to public 81 7 3 5 3 0 0 88 9 58
2017 Does not provide services to public 71 13 6 3 4 1 4 88 6 400

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 64 17 10 4 3 0 1 83 7 71
2019 Does not provide services to public 57 22 13 3 2 0 2 81 6 435
2018 Provides services to public 66 22 5 2 2 0 2 90 5 46
2018 Does not provide services to public 58 24 10 4 2 0 1 84 6 432
2017 Provides services to public 52 23 14 7 3 0 1 76 10 58
2017 Does not provide services to public 56 26 10 4 2 0 3 84 6 400

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 64 20 9 4 1 0 1 85 6 69
2019 Does not provide services to public 66 16 8 4 4 0 2 84 8 437
2018 Provides services to public 62 21 6 6 4 0 2 84 9 46
2018 Does not provide services to public 64 15 9 6 4 0 2 81 10 430
2017 Provides services to public 62 21 3 3 7 2 2 86 10 57
2017 Does not provide services to public 62 16 8 6 4 0 3 81 11 402

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 65 11 2 0 0 1 20 97 0 71
2019 Does not provide services to public 60 11 5 1 1 0 21 91 3 437
2018 Provides services to public 53 16 0 0 2 0 29 97 3 46
2018 Does not provide services to public 55 13 5 3 0 0 24 90 4 433
2017 Provides services to public 52 14 7 0 0 2 25 91 0 58
2017 Does not provide services to public 58 11 5 2 0 0 23 90 3 400

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 83 12 3 0 0 0 3 97 0 70
2019 Does not provide services to public 79 11 3 2 0 0 5 94 2 436
2018 Provides services to public 62 15 11 0 0 0 11 87 0 45
2018 Does not provide services to public 72 14 4 1 1 0 7 93 2 432
2017 Provides services to public 70 14 3 3 0 2 8 93 3 58
2017 Does not provide services to public 71 14 5 3 0 0 7 91 4 399

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 80 10 4 5 1 0 0 90 6 71
2019 Does not provide services to public 79 9 4 2 3 0 3 91 5 438
2018 Provides services to public 75 6 3 5 6 0 4 85 12 46
2018 Does not provide services to public 75 11 4 2 2 0 5 91 4 434
2017 Provides services to public 71 8 8 0 13 0 0 79 13 58
2017 Does not provide services to public 72 11 6 4 2 0 4 88 7 402

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 63 23 8 2 1 0 3 88 3 71
2019 Does not provide services to public 60 20 12 3 2 0 3 82 5 437
2018 Provides services to public 56 25 6 9 2 0 2 83 11 46
2018 Does not provide services to public 56 27 10 4 2 0 2 84 5 433
2017 Provides services to public 59 22 15 3 2 0 0 81 5 58
2017 Does not provide services to public 53 27 12 3 1 0 3 83 5 401

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 16 40 24 15 5 0 0 56 20 71
2019 Does not provide services to public 15 31 36 15 3 0 0 46 18 440
2018 Provides services to public 5 38 39 10 8 0 0 43 18 46
2018 Does not provide services to public 11 28 41 16 4 0 0 40 20 435
2017 Provides services to public 13 18 43 21 5 0 0 31 26 58
2017 Does not provide services to public 9 26 40 18 6 0 0 35 25 402

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 8 14 38 27 13 0 0 40 22 71
2019 Does not provide services to public 6 19 38 22 15 0 0 36 26 441
2018 Provides services to public 4 12 51 21 12 0 0 33 16 46
2018 Does not provide services to public 6 18 41 28 7 0 0 35 24 433
2017 Provides services to public 2 26 27 27 17 0 2 45 28 58
2017 Does not provide services to public 5 19 41 21 13 0 1 34 24 402
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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 37 32 11 6 5 4 5 40 60 71
2019 Does not provide services to public 39 33 16 4 4 4 0 41 59 440
2018 Provides services to public 46 21 19 4 6 4 0 48 52 46
2018 Does not provide services to public 47 26 15 5 3 4 0 49 51 436
2017 Provides services to public 54 16 11 3 5 9 1 60 40 58
2017 Does not provide services to public 53 21 10 4 3 8 1 58 42 402

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 70 30 40
2019 Does not provide services to public 49 51 253

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 49 51 40
2019 Does not provide services to public 67 33 250
2018 Provides services to public 28 72 22
2018 Does not provide services to public 43 57 212

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 59 15 7 5 3 1 10 84 9 71
2019 Does not provide services to public 61 9 9 4 5 1 10 79 11 435
2018 Provides services to public 66 12 5 6 6 2 4 82 12 46
2018 Does not provide services to public 63 9 6 5 4 1 12 82 11 435

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 41 26 5 10 13 0 5 71 24 39
2019 Does not provide services to public 35 31 11 6 5 0 13 75 12 248
2018 Provides services to public 30 38 11 7 10 0 4 71 18 23
2018 Does not provide services to public 32 37 15 3 5 0 8 75 9 212
2017 Provides services to public 18 22 19 10 14 0 17 49 28 22
2017 Does not provide services to public 33 24 16 10 2 0 15 67 14 155

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 23 20 7 7 16 5 21 59 32 40
2019 Does not provide services to public 19 20 12 6 11 5 28 58 25 249
2018 Provides services to public 8 23 9 7 18 0 35 48 39 23
2018 Does not provide services to public 18 12 15 7 14 7 27 45 32 212
2017 Provides services to public 14 10 17 0 24 0 36 36 37 22
2017 Does not provide services to public 13 9 14 7 13 6 37 39 36 155
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