2019 Public Service Employee Survey Results by Theme for Parole Board of Canada by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 58 24 14 1 3 0 0 82 4 63
2017 Provides services to public - English only 49 40 2 9 0 0 0 89 9 49
2017 Provides services to public - Both English and French 39 43 6 9 3 0 0 82 12 60
2014 Provides services to public - English only 53 40 2 5 0 0 0 93 5 42
2014 Provides services to public - Both English and French 40 31 15 4 9 0 0 71 13 55
2011 Provides services to public - English only 70 17 9 4 0 0 0 87 4 43
2011 Provides services to public - Both English and French 47 39 5 3 6 0 0 86 9 63
2008 Provides services to public - English only 44 49 0 7 0 0 0 93 7 43
2008 Provides services to public - Both English and French 52 36 5 6 2 0 0 88 8 66

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 53 19 12 9 6 0 0 72 15 63
2017 Provides services to public - English only 35 32 9 17 8 0 0 67 25 49
2017 Provides services to public - Both English and French 28 41 8 12 11 0 0 69 23 60

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 71 19 7 3 0 0 0 90 3 64
2017 Provides services to public - English only 64 32 4 0 0 0 0 96 0 49
2017 Provides services to public - Both English and French 55 33 8 0 3 0 0 88 3 59
2014 Provides services to public - English only 85 12 2 0 0 0 0 98 0 42
2014 Provides services to public - Both English and French 78 17 4 0 2 0 0 94 2 54
2011 Provides services to public - English only 85 15 0 0 0 0 0 100 0 42
2011 Provides services to public - Both English and French 70 23 3 1 1 1 0 94 3 63

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 61 25 7 7 0 0 0 86 7 64
2017 Provides services to public - English only 54 36 7 3 0 0 0 90 3 49
2017 Provides services to public - Both English and French 39 45 7 6 3 0 0 84 9 59
2014 Provides services to public - English only 69 26 5 0 0 0 0 95 0 42
2014 Provides services to public - Both English and French 43 43 7 2 4 0 2 87 5 55
2011 Provides services to public - English only 65 28 4 2 0 0 0 94 2 43
2011 Provides services to public - Both English and French 48 38 5 3 6 0 0 86 9 63
2008 Provides services to public - English only 56 42 2 0 0 0 0 98 0 43
2008 Provides services to public - Both English and French 58 35 5 2 2 0 0 92 3 66

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 57 17 10 13 3 0 0 74 16 64
2017 Provides services to public - English only 40 28 14 14 5 0 0 67 18 49
2017 Provides services to public - Both English and French 33 33 12 14 9 0 0 66 22 60
2014 Provides services to public - English only 34 41 5 15 5 0 0 75 20 41
2014 Provides services to public - Both English and French 29 31 18 13 8 0 0 60 21 55
2011 Provides services to public - English only 50 22 15 7 6 0 0 72 13 43
2011 Provides services to public - Both English and French 36 33 17 6 7 0 0 70 14 63

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 54 18 12 13 3 0 0 72 16 63
2017 Provides services to public - English only 34 35 18 10 4 0 0 69 13 49
2017 Provides services to public - Both English and French 33 34 9 18 5 0 0 67 24 60
2014 Provides services to public - English only 38 41 7 12 2 0 0 79 14 42
2014 Provides services to public - Both English and French 31 35 19 9 7 0 0 66 16 55
2011 Provides services to public - English only 50 24 13 9 4 0 0 74 13 43
2011 Provides services to public - Both English and French 39 35 14 5 7 0 0 74 12 63
2008 Provides services to public - English only 37 30 12 19 2 0 0 67 21 43
2008 Provides services to public - Both English and French 44 33 12 6 3 2 0 78 9 66

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 47 15 17 9 6 5 2 66 16 63
2017 Provides services to public - English only 37 19 18 14 5 7 0 60 21 49
2017 Provides services to public - Both English and French 31 23 20 7 16 3 0 55 24 60
2014 Provides services to public - English only 55 21 0 16 2 5 0 80 20 42
2014 Provides services to public - Both English and French 33 24 17 13 12 2 0 58 25 55
2011 Provides services to public - English only 50 20 15 2 11 2 0 71 13 43
2011 Provides services to public - Both English and French 38 24 23 4 7 1 2 64 12 63
2008 Provides services to public - English only 26 33 0 16 12 5 9 68 32 43
2008 Provides services to public - Both English and French 44 18 9 12 5 9 3 71 19 66
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 38 28 8 8 2 3 13 79 11 63

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 54 21 10 1 4 6 3 83 6 64
2017 Provides services to public - English only 39 26 12 9 10 4 0 68 20 49
2017 Provides services to public - Both English and French 36 40 12 9 3 0 0 76 12 60
2014 Provides services to public - English only 47 27 5 14 4 2 0 76 19 42
2014 Provides services to public - Both English and French 47 15 16 2 13 6 2 67 15 55
2011 Provides services to public - English only 33 27 13 14 9 4 0 62 24 43
2011 Provides services to public - Both English and French 46 25 22 6 2 0 0 71 8 62
2008 Provides services to public - English only 35 23 19 7 12 5 0 61 20 43
2008 Provides services to public - Both English and French 48 29 9 9 3 2 0 78 12 66

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 53 27 6 3 7 2 3 84 10 64
2017 Provides services to public - English only 40 26 11 18 4 2 0 66 22 49
2017 Provides services to public - Both English and French 39 36 14 7 4 0 0 75 11 60
2014 Provides services to public - English only 39 29 5 14 9 3 0 71 24 42
2014 Provides services to public - Both English and French 40 26 9 11 12 2 0 67 24 55
2011 Provides services to public - English only 31 29 12 13 13 2 0 61 27 43
2011 Provides services to public - Both English and French 44 30 16 8 3 0 0 74 11 62
2008 Provides services to public - English only 28 33 7 16 14 2 0 62 31 43
2008 Provides services to public - Both English and French 47 33 9 6 5 0 0 80 11 66

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 57 21 6 6 5 4 2 82 12 64
2017 Provides services to public - English only 50 24 10 5 11 0 0 75 16 49
2017 Provides services to public - Both English and French 44 33 9 8 3 0 3 79 12 60
2014 Provides services to public - English only 59 22 5 2 12 0 0 81 14 41
2014 Provides services to public - Both English and French 45 26 11 4 12 0 2 72 17 55

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 49 25 10 5 7 5 0 77 12 63
2017 Provides services to public - English only 46 26 14 9 6 0 0 72 14 49
2017 Provides services to public - Both English and French 31 33 21 6 9 0 0 64 15 60
2014 Provides services to public - English only 35 31 12 9 12 0 0 66 22 42
2014 Provides services to public - Both English and French 29 31 15 5 14 6 0 64 20 55
2011 Provides services to public - English only 31 22 23 13 11 0 0 53 24 43
2011 Provides services to public - Both English and French 33 30 15 12 8 1 0 64 20 63

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 52 20 10 6 9 3 0 74 15 63
2017 Provides services to public - English only 39 27 16 12 7 0 0 65 19 49
2017 Provides services to public - Both English and French 25 37 14 11 14 0 0 62 24 60
2014 Provides services to public - English only 32 32 7 16 12 0 0 64 29 42
2014 Provides services to public - Both English and French 25 26 26 11 10 2 0 52 22 55
2011 Provides services to public - English only 33 24 17 14 13 0 0 57 26 43
2011 Provides services to public - Both English and French 36 29 15 8 12 0 0 65 20 63
2008 Provides services to public - English only 26 28 12 19 16 0 0 53 35 43
2008 Provides services to public - Both English and French 32 27 15 17 8 2 0 60 25 66

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 38 23 10 9 10 8 2 67 21 63
2017 Provides services to public - English only 26 32 16 17 8 0 0 59 25 49
2017 Provides services to public - Both English and French 23 25 18 19 12 3 0 49 32 60
2014 Provides services to public - English only 30 29 7 19 15 0 0 59 34 42
2014 Provides services to public - Both English and French 22 22 28 13 10 6 0 46 24 55
2011 Provides services to public - English only 39 20 9 19 11 2 0 60 31 43
2011 Provides services to public - Both English and French 24 43 15 3 12 3 0 69 16 63
2008 Provides services to public - English only 16 28 14 16 23 2 0 45 40 43
2008 Provides services to public - Both English and French 27 33 17 12 8 3 0 63 20 66

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 37 38 8 6 9 3 0 77 15 63
2017 Provides services to public - English only 23 25 14 28 9 0 0 48 38 49
2017 Provides services to public - Both English and French 13 47 14 11 15 0 0 60 26 60
2014 Provides services to public - English only 25 31 0 21 22 0 0 56 44 42
2014 Provides services to public - Both English and French 20 35 15 13 14 4 0 57 28 55
2011 Provides services to public - English only 39 19 9 15 15 2 0 60 31 43
2011 Provides services to public - Both English and French 24 43 10 9 14 0 0 67 23 63
2008 Provides services to public - English only 19 30 7 16 28 0 0 49 44 43
2008 Provides services to public - Both English and French 21 44 9 12 12 2 0 66 25 66
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 37 30 16 6 11 0 0 67 17 63
2017 Provides services to public - English only 28 36 14 13 9 0 0 64 22 49
2017 Provides services to public - Both English and French 34 36 11 6 13 0 0 70 19 60
2014 Provides services to public - English only 28 40 7 12 12 0 0 69 24 41
2014 Provides services to public - Both English and French 25 38 4 13 18 0 2 65 32 55
2011 Provides services to public - English only 31 24 9 25 11 0 0 55 36 43
2011 Provides services to public - Both English and French 31 35 10 12 11 0 0 66 23 63

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 42 34 10 14 0 0 0 76 14 63
2017 Provides services to public - English only 64 24 5 4 3 0 0 88 7 49
2017 Provides services to public - Both English and French 38 37 11 11 3 0 0 75 14 60

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 48 24 14 4 8 0 2 73 12 64
2017 Provides services to public - English only 38 30 15 16 2 0 0 68 18 49
2017 Provides services to public - Both English and French 35 46 6 3 5 1 3 85 9 60
2014 Provides services to public - English only 45 41 0 5 9 0 0 86 14 42
2014 Provides services to public - Both English and French 38 28 18 4 11 2 0 67 15 55
2011 Provides services to public - English only 29 30 7 11 21 2 0 61 33 43
2011 Provides services to public - Both English and French 39 36 12 3 9 0 0 75 12 63
2008 Provides services to public - English only 21 33 7 23 14 0 2 55 38 43
2008 Provides services to public - Both English and French 44 35 11 2 8 0 2 80 9 66

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 30 38 16 10 6 0 0 69 16 63
2017 Provides services to public - English only 17 58 4 15 6 0 0 75 21 49
2017 Provides services to public - Both English and French 30 47 15 7 1 0 0 76 9 59
2014 Provides services to public - English only 30 50 8 9 3 0 0 80 12 42
2014 Provides services to public - Both English and French 24 31 18 16 11 0 0 55 27 55
2011 Provides services to public - English only 35 33 6 17 9 0 0 68 25 43
2011 Provides services to public - Both English and French 41 32 9 14 5 0 0 73 18 63
2008 Provides services to public - English only 26 42 5 12 16 0 0 67 28 43
2008 Provides services to public - Both English and French 39 42 5 9 3 0 2 83 12 66

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 32 18 23 12 10 3 2 53 23 61
2017 Provides services to public - English only 21 29 19 15 7 6 3 55 24 49
2017 Provides services to public - Both English and French 20 35 17 17 6 5 0 58 25 60
2014 Provides services to public - English only 27 27 12 17 17 0 0 55 34 42
2014 Provides services to public - Both English and French 16 21 32 13 10 7 0 41 25 55
2011 Provides services to public - English only 35 19 12 19 11 2 2 57 31 43
2011 Provides services to public - Both English and French 32 37 15 9 7 0 0 68 17 63
2008 Provides services to public - English only 19 26 12 14 28 0 2 45 43 43
2008 Provides services to public - Both English and French 24 27 17 18 11 2 2 53 30 66

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 21 17 18 14 20 3 6 43 38 63
2017 Provides services to public - English only 20 19 21 13 14 4 9 44 31 49
2017 Provides services to public - Both English and French 15 31 11 18 20 3 3 48 40 60
2014 Provides services to public - English only 18 20 11 17 29 0 4 40 48 42
2014 Provides services to public - Both English and French 10 20 22 18 25 2 2 32 45 55
2011 Provides services to public - English only 25 23 11 21 11 0 9 52 35 43
2011 Provides services to public - Both English and French 24 35 6 18 12 0 5 62 32 63
2008 Provides services to public - English only 12 21 12 19 26 0 12 37 50 43
2008 Provides services to public - Both English and French 8 26 17 20 21 2 8 37 45 66

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 60 21 4 3 2 2 9 89 6 64

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 52 11 4 3 1 3 24 88 7 64

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 38 16 26 6 0 1 12 63 7 63

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 36 18 24 7 0 3 12 63 9 64

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 38 15 18 3 12 2 12 62 18 63

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 59 12 12 3 0 5 9 83 4 63

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 74 6 0 4 2 5 9 93 7 63

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 67 8 2 1 2 3 16 94 4 64

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 40 28 8 13 9 3 0 70 22 64
2017 Provides services to public - English only 40 33 9 15 3 0 0 73 18 49
2017 Provides services to public - Both English and French 26 34 9 15 14 0 1 60 30 59
2014 Provides services to public - English only 36 36 2 12 14 0 0 72 26 42
2014 Provides services to public - Both English and French 27 25 21 9 17 0 0 53 27 55
2011 Provides services to public - English only 42 28 11 13 6 0 0 69 20 43
2011 Provides services to public - Both English and French 39 34 9 14 3 1 0 74 17 63

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 47 23 12 13 6 0 0 69 18 64
2017 Provides services to public - English only 33 34 18 8 3 0 3 70 12 49
2017 Provides services to public - Both English and French 24 38 7 22 9 0 0 62 31 59
2014 Provides services to public - English only 31 38 7 10 14 0 0 69 24 42
2014 Provides services to public - Both English and French 35 21 22 8 14 0 0 56 22 55

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 48 25 18 6 3 0 0 73 9 62
2017 Provides services to public - English only 43 28 13 13 3 0 0 72 16 49
2017 Provides services to public - Both English and French 30 42 8 12 8 0 0 72 21 59
2014 Provides services to public - English only 38 41 7 7 5 2 0 81 12 42
2014 Provides services to public - Both English and French 34 27 20 12 7 0 0 61 18 55
2011 Provides services to public - English only 61 20 11 4 4 0 0 80 9 43
2011 Provides services to public - Both English and French 51 32 8 4 5 0 0 83 9 63

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 29 35 19 14 1 2 0 65 16 63
2017 Provides services to public - English only 17 47 13 10 7 6 0 68 17 49
2017 Provides services to public - Both English and French 20 35 19 12 8 6 0 59 21 60

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 46 24 19 8 2 0 2 70 10 63
2017 Provides services to public - English only 44 37 7 11 0 0 0 82 11 49
2017 Provides services to public - Both English and French 38 30 15 7 10 0 0 67 18 60
2014 Provides services to public - English only 50 36 5 0 9 0 0 86 9 42
2014 Provides services to public - Both English and French 33 35 17 6 9 2 0 69 15 55
2011 Provides services to public - English only 56 22 13 6 2 0 0 78 9 43
2011 Provides services to public - Both English and French 37 35 12 9 6 0 0 72 15 63

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 55 30 9 2 4 0 0 85 6 64
2017 Provides services to public - English only 28 50 11 8 4 0 0 78 11 49
2017 Provides services to public - Both English and French 34 31 17 10 7 0 0 66 17 60
2014 Provides services to public - English only 41 29 18 7 5 0 0 70 12 42
2014 Provides services to public - Both English and French 35 24 19 12 6 2 2 62 19 55
2011 Provides services to public - English only 52 24 9 6 9 0 0 76 15 43
2011 Provides services to public - Both English and French 41 26 14 9 10 0 0 67 20 63
2008 Provides services to public - English only 30 26 26 2 16 0 0 56 19 43
2008 Provides services to public - Both English and French 30 32 21 11 5 0 2 63 15 66

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 48 26 3 8 5 3 7 82 14 64
2017 Provides services to public - English only 41 34 9 4 4 0 8 82 8 48
2017 Provides services to public - Both English and French 44 23 14 10 4 0 5 70 15 60
2014 Provides services to public - English only 60 19 4 0 12 2 2 83 12 42
2014 Provides services to public - Both English and French 41 30 6 6 7 7 4 80 14 55
2011 Provides services to public - English only 40 26 7 10 9 2 7 72 20 43
2011 Provides services to public - Both English and French 45 27 10 8 6 0 3 75 14 63

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public - Both English and French 29 34 37 63
2017 Provides services to public - English only 24 39 37 49
2017 Provides services to public - Both English and French 30 32 38 60
2014 Provides services to public - English only 10 46 44 42
2014 Provides services to public - Both English and French 36 40 24 55
2011 Provides services to public - English only 33 41 26 43
2011 Provides services to public - Both English and French 37 34 29 63

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Provides services to public - Both English and French 5 17 61 0 12 5 19
2017 Provides services to public - English only 20 24 22 13 8 13 11
2017 Provides services to public - Both English and French 37 5 39 0 13 6 17
2014 Provides services to public - Both English and French 5 16 64 5 9999 11 20
2011 Provides services to public - English only 13 27 33 14 9999 13 15
2011 Provides services to public - Both English and French 17 16 37 9 9999 21 24
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 53 29 14 2 1 0 0 82 3 63
2017 Provides services to public - English only 76 18 4 2 0 0 0 95 2 49
2017 Provides services to public - Both English and French 46 37 7 5 5 0 0 84 9 60
2014 Provides services to public - English only 64 30 2 0 5 0 0 93 5 42
2014 Provides services to public - Both English and French 63 29 4 2 3 0 0 92 5 55
2011 Provides services to public - English only 76 20 4 0 0 0 0 96 0 43
2011 Provides services to public - Both English and French 53 36 8 1 1 0 0 89 3 63
2008 Provides services to public - English only 65 30 0 2 2 0 0 95 5 43
2008 Provides services to public - Both English and French 82 14 3 2 0 0 0 95 2 66

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 39 35 16 9 0 1 0 75 9 63
2017 Provides services to public - English only 35 45 18 0 2 0 0 80 2 49
2017 Provides services to public - Both English and French 32 39 15 10 4 0 0 71 14 60
2014 Provides services to public - English only 37 33 13 5 12 0 0 70 16 42
2014 Provides services to public - Both English and French 36 32 15 4 9 4 0 72 13 55
2011 Provides services to public - English only 38 36 11 11 4 0 0 74 15 43
2011 Provides services to public - Both English and French 47 41 6 1 5 0 0 88 6 63

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 4 18 20 32 21 0 3 56 23 64
2017 Provides services to public - English only 5 20 47 17 11 0 0 27 26 49
2017 Provides services to public - Both English and French 12 30 23 19 11 0 5 31 45 60
2014 Provides services to public - English only 14 2 35 32 16 0 0 49 16 42
2014 Provides services to public - Both English and French 14 24 20 23 13 0 6 38 40 55
2011 Provides services to public - English only 6 15 27 27 20 0 4 49 23 43
2011 Provides services to public - Both English and French 10 20 29 32 7 0 2 40 31 63
2008 Provides services to public - English only 7 26 26 28 9 0 5 39 34 43
2008 Provides services to public - Both English and French 5 20 32 27 15 2 0 43 25 66

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 11 20 25 15 28 0 2 43 31 64
2017 Provides services to public - English only 2 18 33 24 18 0 4 44 21 49
2017 Provides services to public - Both English and French 9 31 29 16 9 0 6 27 42 60
2014 Provides services to public - English only 13 11 36 28 9 0 2 38 25 42
2014 Provides services to public - Both English and French 12 11 29 21 17 8 2 42 25 55
2011 Provides services to public - English only 17 13 32 9 22 0 7 33 33 43
2011 Provides services to public - Both English and French 6 13 36 18 21 3 3 41 20 63
2008 Provides services to public - English only 16 21 23 19 14 2 5 35 40 43
2008 Provides services to public - Both English and French 6 20 22 22 28 2 2 51 27 65

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 9 14 31 16 24 1 5 43 24 64
2017 Provides services to public - English only 3 11 14 41 19 0 12 68 16 49
2017 Provides services to public - Both English and French 17 14 25 16 20 3 5 39 34 60
2014 Provides services to public - English only 5 19 26 26 14 5 5 44 27 42
2014 Provides services to public - Both English and French 8 11 28 21 24 6 2 49 21 55
2011 Provides services to public - English only 4 9 26 26 26 0 9 57 14 43
2011 Provides services to public - Both English and French 4 6 27 33 18 2 10 58 12 63
2008 Provides services to public - English only 5 9 35 30 12 0 9 46 15 43
2008 Provides services to public - Both English and French 3 5 24 38 26 2 3 67 8 66

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 3 5 25 31 31 0 5 66 8 64
2017 Provides services to public - English only 6 7 25 27 26 0 8 58 15 49
2017 Provides services to public - Both English and French 7 16 30 26 15 2 5 44 25 60
2014 Provides services to public - English only 2 9 26 42 21 0 0 63 11 42
2014 Provides services to public - Both English and French 10 11 25 27 21 2 4 51 22 55
2011 Provides services to public - English only 6 9 22 26 31 0 7 61 16 43
2011 Provides services to public - Both English and French 4 14 27 36 14 2 3 52 19 63
2008 Provides services to public - English only 7 2 37 23 26 0 5 51 10 43
2008 Provides services to public - Both English and French 6 15 20 32 24 2 2 58 22 66

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 4 14 34 12 31 2 3 45 20 63
2017 Provides services to public - English only 12 22 22 27 14 0 2 42 35 49
2017 Provides services to public - Both English and French 24 21 20 14 12 0 8 28 50 59
2014 Provides services to public - English only 10 19 43 17 7 0 5 25 30 42
2014 Provides services to public - Both English and French 23 29 18 11 11 4 4 24 57 55
2011 Provides services to public - English only 21 11 17 22 22 0 7 47 35 43
2011 Provides services to public - Both English and French 10 17 32 24 14 2 1 39 28 63
2008 Provides services to public - English only 12 19 33 19 14 0 5 34 32 43
2008 Provides services to public - Both English and French 11 18 30 18 17 5 2 37 31 66

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 20 15 24 8 24 3 5 36 38 64
2017 Provides services to public - English only 0 16 33 29 10 0 12 44 18 49
2017 Provides services to public - Both English and French 12 29 33 10 10 6 0 21 44 60
2014 Provides services to public - English only 13 11 36 19 16 2 2 37 25 42
2014 Provides services to public - Both English and French 23 18 25 14 13 4 2 29 44 55
2011 Provides services to public - English only 9 18 34 16 20 0 4 37 27 43
2011 Provides services to public - Both English and French 7 15 31 27 15 0 5 44 24 63
2008 Provides services to public - English only 21 21 37 12 5 0 5 17 44 43
2008 Provides services to public - Both English and French 14 24 20 23 15 3 2 40 40 66

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 9 19 24 17 21 1 8 42 31 64
2017 Provides services to public - English only 10 20 17 23 19 0 11 47 33 49
2017 Provides services to public - Both English and French 24 11 21 22 12 5 5 38 39 60
2014 Provides services to public - English only 7 25 21 27 19 0 0 46 33 41
2014 Provides services to public - Both English and French 23 11 38 13 11 2 2 25 36 55

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 9 19 29 22 18 0 3 41 29 63

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 27 27 20 18 5 3 0 56 24 63

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 50 27 13 4 5 0 0 77 9 64
2017 Provides services to public - English only 28 34 12 14 12 0 0 62 26 49
2017 Provides services to public - Both English and French 38 32 4 11 15 0 0 70 26 60
2014 Provides services to public - English only 47 18 8 9 17 0 0 66 26 42
2014 Provides services to public - Both English and French 35 27 7 9 22 0 0 62 31 55

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 53 30 9 5 3 0 0 83 9 64
2017 Provides services to public - English only 36 41 3 18 2 0 0 77 20 49
2017 Provides services to public - Both English and French 33 42 11 15 0 0 0 75 15 60
2014 Provides services to public - English only 34 37 10 17 2 0 0 71 19 42
2014 Provides services to public - Both English and French 38 36 19 2 5 0 0 74 7 54

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 49 25 14 7 2 2 0 76 9 64

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 47 24 16 8 1 4 0 74 10 63
2017 Provides services to public - English only 38 36 19 5 2 0 0 74 7 49
2017 Provides services to public - Both English and French 46 29 14 10 1 0 0 75 11 59
2014 Provides services to public - English only 55 24 9 7 5 0 0 79 11 42
2014 Provides services to public - Both English and French 43 28 15 6 7 2 0 73 13 55
2011 Provides services to public - English only 54 24 6 11 4 0 0 78 15 43
2011 Provides services to public - Both English and French 36 46 4 12 1 0 0 82 13 63

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 47 17 23 5 3 5 0 67 9 63
2017 Provides services to public - English only 47 31 17 0 5 0 0 78 5 49
2017 Provides services to public - Both English and French 40 36 12 7 6 0 0 76 13 59
2014 Provides services to public - English only 57 19 10 5 5 5 0 80 10 42
2014 Provides services to public - Both English and French 41 25 22 6 3 4 0 68 9 55

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 62 21 9 5 3 0 0 83 8 64
2017 Provides services to public - English only 48 33 12 4 4 0 0 81 7 49
2017 Provides services to public - Both English and French 44 31 14 7 6 0 0 74 12 59
2014 Provides services to public - English only 55 26 5 7 7 0 0 81 14 42
2014 Provides services to public - Both English and French 45 31 10 4 10 0 0 76 14 55
2011 Provides services to public - English only 61 26 8 0 4 0 0 87 4 43
2011 Provides services to public - Both English and French 45 37 3 8 7 0 0 82 15 63
2008 Provides services to public - English only 40 33 5 16 7 0 0 72 23 43
2008 Provides services to public - Both English and French 48 29 11 6 6 0 0 77 12 66

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 29 20 12 11 12 9 7 59 27 64
2017 Provides services to public - English only 26 18 18 15 20 2 0 46 36 49
2017 Provides services to public - Both English and French 19 32 10 17 15 3 4 55 34 60
2014 Provides services to public - English only 32 34 15 7 12 0 0 66 19 42
2014 Provides services to public - Both English and French 27 22 18 5 20 4 4 53 28 55

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 38 32 13 8 6 0 2 71 15 64
2017 Provides services to public - English only 50 23 15 9 3 0 0 73 12 49
2017 Provides services to public - Both English and French 32 42 6 11 10 0 0 74 20 60
2014 Provides services to public - English only 55 27 2 2 9 2 2 85 12 42
2014 Provides services to public - Both English and French 36 36 9 2 14 2 0 74 16 55
2011 Provides services to public - English only 54 15 6 15 9 0 0 70 24 43
2011 Provides services to public - Both English and French 34 30 15 16 3 2 0 66 19 63
2008 Provides services to public - English only 42 26 9 19 5 0 0 67 23 43
2008 Provides services to public - Both English and French 47 26 8 12 6 2 0 74 18 66

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 39 25 15 11 3 6 0 69 15 63

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 24 23 16 11 8 12 5 57 23 63
2017 Provides services to public - English only 22 20 18 22 13 2 3 44 37 49
2017 Provides services to public - Both English and French 16 27 19 13 20 5 0 45 35 60
2014 Provides services to public - English only 25 27 15 7 19 5 2 56 28 42
2014 Provides services to public - Both English and French 18 11 17 22 21 7 4 32 49 55
2011 Provides services to public - English only 27 29 11 17 11 2 2 59 29 43
2011 Provides services to public - Both English and French 19 21 23 14 14 3 6 44 30 63

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 49 30 13 7 1 0 0 79 9 63
2017 Provides services to public - English only 40 42 2 12 4 0 0 82 16 49
2017 Provides services to public - Both English and French 32 51 0 15 3 0 0 82 18 60
2014 Provides services to public - English only 42 48 2 5 3 0 0 90 8 42
2014 Provides services to public - Both English and French 34 36 10 13 7 0 0 70 20 55
2011 Provides services to public - English only 56 33 2 9 0 0 0 89 9 43
2011 Provides services to public - Both English and French 50 41 2 3 5 0 0 91 8 63
2008 Provides services to public - English only 44 49 0 5 2 0 0 93 7 43
2008 Provides services to public - Both English and French 58 31 6 5 0 0 0 89 5 65

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 48 30 8 6 5 0 2 80 11 62
2017 Provides services to public - English only 38 40 4 7 11 0 0 78 19 49
2017 Provides services to public - Both English and French 33 34 6 10 17 0 0 67 27 60
2014 Provides services to public - English only 57 28 0 10 5 0 0 85 15 42
2014 Provides services to public - Both English and French 26 24 5 17 28 0 0 50 45 55
2011 Provides services to public - English only 54 28 2 8 6 0 0 83 15 43
2011 Provides services to public - Both English and French 48 33 6 9 3 0 0 82 12 63

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 54 27 11 5 2 1 0 82 7 64
2017 Provides services to public - English only 62 25 5 6 2 0 0 87 8 49
2017 Provides services to public - Both English and French 46 41 3 9 1 0 0 86 10 60
2014 Provides services to public - English only 62 23 2 5 5 0 2 88 10 42
2014 Provides services to public - Both English and French 31 42 13 6 9 0 0 73 14 55

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 53 26 10 5 4 0 2 81 9 63
2017 Provides services to public - English only 84 9 2 0 0 0 5 98 0 49
2017 Provides services to public - Both English and French 49 32 4 10 3 0 1 82 13 59
2014 Provides services to public - English only 88 12 0 0 0 0 0 100 0 42
2014 Provides services to public - Both English and French 45 28 7 9 7 0 4 76 17 55
2011 Provides services to public - English only 87 9 2 2 0 0 0 96 2 42
2011 Provides services to public - Both English and French 59 24 6 2 9 0 0 83 11 63
2008 Provides services to public - English only 86 9 0 0 2 2 0 98 2 43
2008 Provides services to public - Both English and French 58 23 3 11 5 0 0 82 15 65

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 72 15 4 2 4 2 2 90 6 64
2017 Provides services to public - English only 84 9 0 0 0 0 7 100 0 49
2017 Provides services to public - Both English and French 70 17 5 6 3 0 0 87 9 60
2014 Provides services to public - English only 85 11 2 0 2 0 0 95 2 42
2014 Provides services to public - Both English and French 62 19 11 2 5 0 2 82 7 55
2011 Provides services to public - English only 87 9 2 0 0 0 2 98 0 42
2011 Provides services to public - Both English and French 57 21 6 6 9 0 0 78 16 63
2008 Provides services to public - English only 81 5 0 2 5 0 7 93 8 43
2008 Provides services to public - Both English and French 64 14 5 8 9 0 2 78 17 66

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 79 12 2 1 2 2 2 95 3 64
2017 Provides services to public - English only 81 12 0 0 0 0 7 100 0 49
2017 Provides services to public - Both English and French 85 9 0 2 4 0 0 94 6 60
2014 Provides services to public - English only 98 0 0 0 2 0 0 98 2 42
2014 Provides services to public - Both English and French 78 13 7 0 1 0 0 92 1 55
2011 Provides services to public - English only 85 7 4 0 0 2 2 95 0 42
2011 Provides services to public - Both English and French 72 14 3 3 6 0 2 87 10 63
2008 Provides services to public - English only 93 0 0 0 2 0 5 98 2 43
2008 Provides services to public - Both English and French 74 9 5 5 8 0 0 83 12 66

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 62 15 10 5 7 2 0 78 12 63

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 38 31 15 5 5 2 5 73 10 63

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 57 26 6 1 0 7 3 92 2 63

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 19 81 45

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 11 89 64

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 23 11 15 10 3 31 8 54 21 64
2017 Provides services to public - English only 25 21 22 11 12 7 2 51 25 49
2017 Provides services to public - Both English and French 10 23 20 6 19 16 6 42 32 60
2014 Provides services to public - English only 31 7 16 7 15 17 7 50 28 42
2014 Provides services to public - Both English and French 18 15 16 11 16 20 4 43 35 55

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 44 16 18 9 1 11 0 68 11 64
2017 Provides services to public - English only 37 23 19 9 9 4 0 62 18 49
2017 Provides services to public - Both English and French 25 35 16 7 15 0 2 60 23 60
2014 Provides services to public - English only 37 17 19 9 10 5 3 58 21 42
2014 Provides services to public - Both English and French 23 22 24 7 10 13 0 52 21 55
2011 Provides services to public - English only 48 26 9 11 4 2 0 76 15 43
2011 Provides services to public - Both English and French 34 37 15 8 4 2 0 72 12 63

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 8 92 63

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 23 8 25 3 2 31 8 51 9 64
2017 Provides services to public - English only 28 22 21 0 10 16 2 62 12 49
2017 Provides services to public - Both English and French 16 23 18 2 11 25 5 55 19 60
2014 Provides services to public - English only 23 12 24 8 5 20 9 49 18 42
2014 Provides services to public - Both English and French 18 18 19 6 5 29 5 55 16 55

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 45 15 18 3 2 16 0 72 6 64
2017 Provides services to public - English only 38 30 18 2 5 8 0 73 8 49
2017 Provides services to public - Both English and French 38 31 12 3 11 5 0 72 15 60
2014 Provides services to public - English only 40 22 27 6 2 2 0 64 9 41
2014 Provides services to public - Both English and French 23 28 20 8 5 15 2 61 15 55
2011 Provides services to public - English only 50 23 15 2 4 4 0 77 7 42
2011 Provides services to public - Both English and French 36 38 18 3 0 5 0 78 3 63

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 16 84 64
2017 Provides services to public - English only 22 78 49
2017 Provides services to public - Both English and French 24 76 60
2014 Provides services to public - English only 32 68 42
2014 Provides services to public - Both English and French 9 91 55

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 91 9 10
2017 Provides services to public - English only 85 15 10
2017 Provides services to public - Both English and French 68 32 15
2014 Provides services to public - English only 53 47 13

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public - Both English and French 35 47 9 0 9 0 0 82 9 10
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 66 22 4 3 2 2 2 91 5 64
2017 Provides services to public - English only 41 39 7 4 9 0 0 81 12 49
2017 Provides services to public - Both English and French 51 30 5 7 5 0 3 84 12 60

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 50 21 20 8 1 0 0 71 9 64
2017 Provides services to public - English only 42 40 18 0 0 0 0 82 0 49
2017 Provides services to public - Both English and French 39 30 14 10 7 0 0 68 17 60

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 35 25 17 12 8 2 2 62 21 64
2017 Provides services to public - English only 15 44 12 17 7 5 0 62 25 49
2017 Provides services to public - Both English and French 17 30 20 16 14 3 0 48 31 59

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 24 22 21 12 19 0 2 47 31 64
2017 Provides services to public - English only 31 19 20 11 15 3 0 52 27 49
2017 Provides services to public - Both English and French 33 26 18 16 6 0 2 60 22 60

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 29 30 26 7 9 0 0 59 15 63
2017 Provides services to public - English only 15 19 30 18 18 0 0 34 36 49
2017 Provides services to public - Both English and French 18 29 25 14 14 0 0 47 29 59

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 42 34 13 3 6 0 2 77 9 64
2017 Provides services to public - English only 22 39 20 11 6 0 2 62 17 48
2017 Provides services to public - Both English and French 31 27 22 17 3 0 0 58 20 59

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 34 33 17 9 6 0 2 68 15 64
2017 Provides services to public - English only 26 29 13 15 15 0 3 56 31 49
2017 Provides services to public - Both English and French 20 24 17 17 23 0 0 44 40 59

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 56 26 6 2 4 0 6 87 6 64
2017 Provides services to public - English only 41 14 10 3 7 0 25 73 13 48
2017 Provides services to public - Both English and French 52 13 18 10 5 0 2 66 16 60

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 47 28 17 5 2 2 0 76 7 63
2017 Provides services to public - English only 25 32 19 24 0 0 0 57 24 49
2017 Provides services to public - Both English and French 36 29 28 6 2 0 0 65 7 60

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 38 36 16 6 3 2 0 75 9 64
2017 Provides services to public - English only 28 28 27 8 3 0 5 59 12 49
2017 Provides services to public - Both English and French 31 35 17 8 7 0 2 67 15 60

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 40 40 10 5 3 2 0 82 8 64
2017 Provides services to public - English only 21 35 26 11 5 0 3 58 16 49
2017 Provides services to public - Both English and French 24 28 21 13 14 0 0 52 27 60

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 48 28 15 5 3 2 0 77 8 63
2017 Provides services to public - English only 31 30 22 12 2 0 3 63 14 47
2017 Provides services to public - Both English and French 38 24 25 9 5 0 0 62 13 59

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 49 19 20 8 5 0 0 68 12 64

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 46 23 20 5 3 0 4 71 8 64
2017 Provides services to public - English only 27 37 15 11 11 0 0 64 21 49
2017 Provides services to public - Both English and French 35 23 23 18 1 0 0 58 19 60

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 65 18 11 2 1 0 4 86 3 64
2017 Provides services to public - English only 49 18 17 7 4 0 5 70 12 49
2017 Provides services to public - Both English and French 50 14 22 5 8 1 0 66 12 60

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 76 11 0 0 3 0 10 96 4 64
2017 Provides services to public - English only 71 10 10 4 3 0 2 83 7 49
2017 Provides services to public - Both English and French 64 10 8 10 5 1 2 77 15 60

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 78 9 4 0 4 2 3 91 4 64
2017 Provides services to public - English only 41 32 16 8 3 0 0 73 11 49
2017 Provides services to public - Both English and French 53 27 11 6 0 1 2 82 7 60

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 62 16 16 2 0 0 3 81 2 64
2017 Provides services to public - English only 54 27 13 6 0 0 0 82 6 48
2017 Provides services to public - Both English and French 67 4 8 11 6 3 2 75 17 59

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 70 10 6 7 0 0 6 86 7 64
2017 Provides services to public - English only 49 8 0 3 0 0 40 95 5 49
2017 Provides services to public - Both English and French 53 11 5 3 0 3 25 89 4 60

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 63 10 6 0 0 0 21 93 0 64
2017 Provides services to public - English only 51 29 17 0 0 0 4 83 0 49
2017 Provides services to public - Both English and French 75 16 5 3 0 0 2 92 3 59

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 71 11 13 1 0 0 3 85 1 63
2017 Provides services to public - English only 53 17 13 11 4 0 3 72 15 49
2017 Provides services to public - Both English and French 52 18 21 2 6 0 2 71 7 59

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 68 14 3 2 6 0 8 89 8 64
2017 Provides services to public - English only 60 24 9 3 0 0 3 87 4 49
2017 Provides services to public - Both English and French 62 28 8 0 0 0 2 92 0 60

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 62 24 10 0 1 0 3 88 1 64

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 31 34 28 6 2 0 0 64 7 64
2017 Provides services to public - English only 10 25 41 19 5 0 0 35 24 49
2017 Provides services to public - Both English and French 8 29 43 13 4 2 2 38 18 60

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 0 12 37 30 21 0 0 51 12 64
2017 Provides services to public - English only 15 23 37 17 6 2 0 24 39 49
2017 Provides services to public - Both English and French 6 18 48 16 8 0 3 25 25 59
Top of Page

Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 21 26 36 4 13 0 0 21 79 64
2017 Provides services to public - English only 29 32 14 11 8 2 5 31 69 49
2017 Provides services to public - Both English and French 38 27 18 11 6 0 0 38 62 60

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 74 26 52

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 34 66 52

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 28 18 13 11 12 1 16 56 28 63

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 19 35 15 15 10 2 4 57 27 51
2017 Provides services to public - English only 19 19 18 19 12 6 8 43 36 32
2017 Provides services to public - Both English and French 19 18 20 10 8 2 22 49 25 36

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 6 14 12 26 32 4 6 22 64 51
2017 Provides services to public - English only 5 8 17 11 29 6 24 19 58 32
2017 Provides services to public - Both English and French 4 6 18 5 47 2 17 13 64 36
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