2019 Public Service Employee Survey Results by Theme for Parole Board of Canada by Question 94.1. Occupational category (variable derived from question 94)

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	46	36	11	4	3	82	6	244
2019	Administrative Support	39	44	13	4	0	83	4	54
2019	Other occupational category	74	20	4	2	0	94	2	44
2018	Administration and Foreign Services	41	37	11	7	4	78	11	231
2018	Administrative Support	33	51	8	2	6	84	8	49
2018	Other occupational category	75	23	0	0	2	98	2	30
2017	Executive	86	14	0	0	0	100	0	14
2017	Administration and Foreign Services	36	47	9	4	4	83	8	242
2017	Administrative Support	33	52	7	5	3	85	8	58
2017	Other occupational category	70	21	0	9	0	91	9	33
2014	Executive	50	50	0	0	0	100	0	12
2014	Administration and Foreign Services	39	43	8	6	4	82	10	196
2014	Administrative Support	33	41	14	3	8	75	11	63
2014	Other occupational category	74	23	3	0	0	97	0	30

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	40	32	12	8	8	73	16	246
2019	Administrative Support	39	28	17	9	7	67	17	54
2019	Other occupational category	47	41	2	4	5	89	9	43
2018	Administration and Foreign Services	33	39	9	10	9	72	19	230
2018	Administrative Support	29	52	6	6	6	81	13	48
2018	Other occupational category	55	30	4	5	5	86	11	30
2017	Executive	74	14	12	0	0	88	0	14
2017	Administration and Foreign Services	30	39	11	9	10	69	20	241
2017	Administrative Support	31	40	12	12	5	71	17	58
2017	Other occupational category	43	24	9	12	12	67	24	33

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	60	29	8	2	1	89	3	244
2019	Administrative Support	66	25	8	2	0	91	2	53
2019	Other occupational category	82	16	2	0	0	98	0	42
2018	Administration and Foreign Services	55	34	7	3	1	88	4	230
2018	Administrative Support	54	33	8	2	2	88	4	48
2018	Other occupational category	76	19	2	4	0	94	4	29
2017	Executive	93	7	0	0	0	100	0	14
2017	Administration and Foreign Services	61	30	7	1	2	91	2	239
2017	Administrative Support	51	38	7	2	2	90	3	58
2017	Other occupational category	88	12	0	0	0	100	0	33
2014	Executive	83	17	0	0	0	100	0	12
2014	Administration and Foreign Services	72	23	3	1	1	95	2	195
2014	Administrative Support	67	19	14	0	0	86	0	63
2014	Other occupational category	100	0	0	0	0	100	0	30

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	48	37	8	5	2	0	85	7	246
2019	Administrative Support	52	43	6	0	0	0	94	0	54
2019	Other occupational category	79	15	2	5	0	0	94	5	44
2018	Administration and Foreign Services	40	44	7	6	3	0	84	9	231
2018	Administrative Support	43	43	6	4	4	0	85	9	47
2018	Other occupational category	68	18	4	11	0	0	86	11	30
2017	Executive	80	20	0	0	0	0	100	0	14
2017	Administration and Foreign Services	46	39	8	5	3	0	84	7	238
2017	Administrative Support	45	43	9	0	3	0	88	3	58
2017	Other occupational category	67	24	3	6	0	0	91	6	33
2014	Executive	67	33	0	0	0	0	100	0	12
2014	Administration and Foreign Services	46	40	7	4	3	0	87	7	196
2014	Administrative Support	49	37	5	5	3	2	87	8	63
2014	Other occupational category	84	13	3	0	0	0	97	0	30

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	39	32	12	12	4	0	0	72	16	245
2019	Administrative Support	44	26	15	9	6	0	0	70	15	54
2019	Other occupational category	58	23	4	7	6	2	0	82	14	44
2018	Administration and Foreign Services	40	30	13	9	7	0	0	70	16	232
2018	Administrative Support	45	20	18	10	6	0	0	65	16	49
2018	Other occupational category	48	30	11	4	5	2	0	80	9	30
2017	Executive	81	19	0	0	0	0	0	100	0	14
2017	Administration and Foreign Services	39	28	19	7	7	0	0	67	14	240
2017	Administrative Support	46	26	15	7	3	0	2	74	10	58
2017	Other occupational category	33	29	15	12	12	0	0	62	23	34
2014	Executive	75	17	8	0	0	0	0	92	0	12
2014	Administration and Foreign Services	32	36	14	8	10	1	0	68	18	195
2014	Administrative Support	38	33	16	10	3	0	0	71	13	63
2014	Other occupational category	57	29	7	3	3	0	0	87	7	30

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	40	31	14	8	7	0	72	15	245
2019	Administrative Support	41	33	11	15	0	0	74	15	54
2019	Other occupational category	58	23	6	5	6	2	82	11	44
2018	Administration and Foreign Services	38	36	11	8	6	0	74	15	232
2018	Administrative Support	46	27	17	4	6	0	73	10	48
2018	Other occupational category	50	35	4	4	6	2	87	10	29
2017	Executive	93	7	0	0	0	0	100	0	14
2017	Administration and Foreign Services	37	35	14	9	6	0	72	14	242
2017	Administrative Support	41	31	19	5	2	2	74	7	58
2017	Other occupational category	41	29	9	12	9	0	71	20	34
2014	Executive	67	25	8	0	0	0	92	0	12
2014	Administration and Foreign Services	33	39	12	9	7	0	72	16	196
2014	Administrative Support	40	40	16	3	2	0	79	5	63
2014	Other occupational category	57	29	3	7	3	0	87	10	30

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	38	25	16	9	8	4	1	66	17	245
2019	Administrative Support	35	22	19	15	6	4	0	60	21	54
2019	Other occupational category	59	11	14	2	9	2	2	74	11	43
2018	Administration and Foreign Services	32	26	20	9	8	3	1	61	18	231
2018	Administrative Support	43	24	10	10	8	2	2	70	19	49
2018	Other occupational category	50	20	18	4	4	2	4	74	8	30
2017	Executive	73	20	7	0	0	0	0	93	0	14
2017	Administration and Foreign Services	35	29	16	12	7	2	0	64	20	241
2017	Administrative Support	40	16	12	12	9	10	0	63	23	57
2017	Other occupational category	47	15	3	9	15	3	9	70	27	34
2014	Executive	50	42	8	0	0	0	0	92	0	12
2014	Administration and Foreign Services	33	24	13	14	10	4	1	61	25	196
2014	Administrative Support	46	27	10	10	6	2	0	74	16	63
2014	Other occupational category	74	16	3	7	0	0	0	90	7	30

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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	46	27	16	4	2	2	3	77	6	245
2019	Administrative Support	35	26	19	7	4	0	9	67	12	54
2019	Other occupational category	45	30	2	6	5	0	12	85	13	43

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	46	32	11	5	3	2	0	80	8	246
2019	Administrative Support	37	31	11	6	13	2	0	70	19	54
2019	Other occupational category	60	13	14	2	7	0	5	76	9	44
2018	Administration and Foreign Services	46	31	11	7	3	2	0	78	10	230
2018	Administrative Support	41	31	14	10	4	0	0	71	14	49
2018	Other occupational category	55	20	4	5	2	11	4	87	9	30
2017	Executive	68	12	14	0	0	0	7	85	0	14
2017	Administration and Foreign Services	44	30	10	10	4	1	0	76	14	241
2017	Administrative Support	38	37	12	3	7	2	2	77	11	58
2017	Other occupational category	47	29	15	3	6	0	0	77	9	34
2014	Executive	50	17	17	8	8	0	0	67	17	12
2014	Administration and Foreign Services	42	27	13	8	6	2	1	72	15	196
2014	Administrative Support	46	29	8	6	5	6	0	80	12	63
2014	Other occupational category	56	15	7	7	10	0	7	75	18	30

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	45	36	10	4	5	0	1	81	9	246
2019	Administrative Support	43	31	6	6	13	2	0	75	19	54
2019	Other occupational category	62	16	5	2	9	2	5	83	12	44
2018	Administration and Foreign Services	40	35	12	9	3	0	0	76	12	230
2018	Administrative Support	35	33	16	12	2	2	0	69	15	49
2018	Other occupational category	48	18	11	7	5	7	4	74	14	30
2017	Executive	61	26	7	0	0	0	7	93	0	14
2017	Administration and Foreign Services	43	31	12	8	4	0	0	75	12	242
2017	Administrative Support	36	36	17	2	7	2	0	74	9	58
2017	Other occupational category	47	26	9	12	3	0	3	76	15	34
2014	Executive	50	42	0	8	0	0	0	92	8	12
2014	Administration and Foreign Services	40	30	12	9	8	1	1	70	18	196
2014	Administrative Support	44	32	6	10	5	3	0	79	15	63
2014	Other occupational category	52	25	3	13	3	0	3	80	17	30

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	53	30	7	6	3	0	0	84	9	245
2019	Administrative Support	48	20	7	11	9	4	0	71	21	54
2019	Other occupational category	58	27	5	2	7	0	2	86	9	44
2018	Administration and Foreign Services	46	34	9	5	5	0	0	81	10	231
2018	Administrative Support	41	35	8	8	8	0	0	76	16	49
2018	Other occupational category	45	34	0	9	5	4	4	84	16	30
2017	Executive	68	19	7	0	0	0	7	93	0	14
2017	Administration and Foreign Services	53	28	9	6	4	0	0	80	11	241
2017	Administrative Support	46	31	9	7	7	0	0	78	14	58
2017	Other occupational category	47	26	9	6	9	0	3	76	15	34
2014	Executive	58	33	0	0	8	0	0	92	8	12
2014	Administration and Foreign Services	51	24	12	6	6	1	0	75	12	196
2014	Administrative Support	49	30	8	5	8	0	0	79	13	63
2014	Other occupational category	53	10	14	7	10	0	7	67	18	29

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	38	32	14	9	6	2	0	71	15	245
2019	Administrative Support	35	30	7	15	9	4	0	67	25	54
2019	Other occupational category	56	26	9	0	5	5	0	85	5	44
2018	Administration and Foreign Services	36	35	13	7	7	3	0	72	14	231
2018	Administrative Support	41	20	20	6	8	4	0	64	15	49
2018	Other occupational category	41	30	13	7	2	7	0	77	10	30
2017	Executive	41	41	7	12	0	0	0	81	12	14
2017	Administration and Foreign Services	32	34	15	8	9	2	0	67	18	242
2017	Administrative Support	31	38	19	3	7	2	0	70	10	58
2017	Other occupational category	41	26	9	12	6	6	0	72	19	34
2014	Executive	33	42	17	8	0	0	0	75	8	12
2014	Administration and Foreign Services	30	34	14	8	12	2	0	65	20	196
2014	Administrative Support	28	37	10	10	6	10	0	72	18	63
2014	Other occupational category	44	29	13	7	0	3	3	79	7	30

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	34	32	16	9	8	1	0	67	17	244
2019	Administrative Support	39	24	13	9	13	2	0	64	23	54
2019	Other occupational category	56	22	13	2	5	2	0	79	7	44
2018	Administration and Foreign Services	30	36	13	10	9	1	0	67	19	231
2018	Administrative Support	41	20	12	14	12	0	0	61	27	49
2018	Other occupational category	37	39	9	5	5	4	0	79	11	30
2017	Executive	68	26	7	0	0	0	0	93	0	14
2017	Administration and Foreign Services	28	33	12	15	11	1	0	62	26	242
2017	Administrative Support	33	40	7	10	10	0	0	73	21	58
2017	Other occupational category	29	27	15	20	6	3	0	58	27	34
2014	Executive	50	42	8	0	0	0	0	92	0	12
2014	Administration and Foreign Services	25	32	16	11	13	2	0	59	25	196
2014	Administrative Support	25	38	18	8	8	3	0	65	16	63
2014	Other occupational category	33	34	16	13	0	0	3	70	14	30

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	28	28	19	14	7	4	0	58	22	245
2019	Administrative Support	30	22	13	17	13	6	0	55	31	54
2019	Other occupational category	49	27	7	9	6	2	0	77	16	44
2018	Administration and Foreign Services	20	38	13	15	11	3	0	60	26	229
2018	Administrative Support	31	22	22	14	8	2	0	54	23	49
2018	Other occupational category	27	34	20	9	4	7	0	65	14	30
2017	Executive	54	27	7	12	0	0	0	81	12	14
2017	Administration and Foreign Services	23	31	17	15	12	2	0	55	28	242
2017	Administrative Support	26	30	14	12	10	8	0	61	24	58
2017	Other occupational category	23	24	18	23	6	6	0	50	31	34
2014	Executive	33	42	17	8	0	0	0	75	8	12
2014	Administration and Foreign Services	21	33	18	13	12	3	0	56	26	196
2014	Administrative Support	22	41	19	8	5	5	0	67	13	63
2014	Other occupational category	29	38	16	10	3	0	3	70	14	30

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	24	38	17	11	9	2	0	63	20	245
2019	Administrative Support	33	24	6	22	13	2	0	58	36	54
2019	Other occupational category	39	29	9	11	9	2	0	70	20	44
2018	Administration and Foreign Services	21	39	15	13	10	2	0	61	23	230
2018	Administrative Support	25	29	19	17	10	0	0	54	27	48
2018	Other occupational category	27	34	20	7	5	7	0	65	14	30
2017	Executive	54	34	0	0	12	0	0	88	12	14
2017	Administration and Foreign Services	21	33	16	16	14	1	0	55	30	242
2017	Administrative Support	21	37	19	15	7	2	0	58	23	58
2017	Other occupational category	18	33	9	27	6	4	3	55	35	33
2014	Executive	45	27	9	18	0	0	0	73	18	11
2014	Administration and Foreign Services	17	38	11	17	14	3	0	56	33	196
2014	Administrative Support	25	40	16	5	11	3	0	67	16	63
2014	Other occupational category	29	31	10	23	3	0	3	63	27	30

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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	33	34	14	10	8	0	0	67	18	245
2019	Administrative Support	35	33	6	17	9	0	0	69	26	54
2019	Other occupational category	43	36	16	0	5	0	0	80	5	44
2018	Administration and Foreign Services	30	36	13	11	9	0	0	67	21	231
2018	Administrative Support	27	39	8	18	8	0	0	65	27	49
2018	Other occupational category	41	34	7	11	7	0	0	75	18	30
2017	Executive	68	14	12	7	0	0	0	81	7	14
2017	Administration and Foreign Services	33	37	8	12	10	0	0	71	22	242
2017	Administrative Support	29	40	9	17	5	0	0	69	22	58
2017	Other occupational category	25	30	21	9	12	3	0	56	22	33
2014	Executive	67	33	0	0	0	0	0	100	0	12
2014	Administration and Foreign Services	27	37	12	14	10	0	1	64	24	196
2014	Administrative Support	27	40	11	6	16	0	0	67	22	63
2014	Other occupational category	41	32	10	10	3	0	3	75	14	29

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	39	42	7	9	2	0	82	11	243
2019	Administrative Support	40	36	11	8	6	0	75	13	53
2019	Other occupational category	50	34	7	6	2	0	84	9	44
2018	Administration and Foreign Services	40	42	8	5	4	0	83	9	230
2018	Administrative Support	39	41	8	6	4	2	81	10	49
2018	Other occupational category	68	14	7	9	2	0	82	11	30
2017	Executive	47	46	7	0	0	0	93	0	14
2017	Administration and Foreign Services	40	41	9	8	3	0	81	10	241
2017	Administrative Support	37	53	2	7	2	0	90	9	57
2017	Other occupational category	60	31	3	6	0	0	91	6	33

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	40	35	14	7	4	0	0	75	11	245
2019	Administrative Support	41	30	9	11	9	0	0	70	20	54
2019	Other occupational category	56	29	5	2	7	0	2	86	9	44
2018	Administration and Foreign Services	35	39	14	8	4	0	0	74	12	231
2018	Administrative Support	38	29	15	15	4	0	0	67	19	48
2018	Other occupational category	34	37	9	7	5	4	4	77	14	30
2017	Executive	54	20	7	0	12	0	7	80	13	14
2017	Administration and Foreign Services	40	41	7	9	3	0	0	81	12	242
2017	Administrative Support	38	35	14	9	5	0	0	73	14	58
2017	Other occupational category	29	44	9	6	9	0	3	76	15	34
2014	Executive	50	33	0	8	8	0	0	83	17	12
2014	Administration and Foreign Services	38	34	12	9	7	1	0	72	16	196
2014	Administrative Support	35	37	10	8	10	2	0	73	18	63
2014	Other occupational category	48	16	7	10	10	0	10	71	22	30

Job fit and development

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	29	45	8	11	6	0	1	75	17	243
2019	Administrative Support	33	33	9	13	11	0	0	67	24	54
2019	Other occupational category	58	33	2	4	2	0	0	91	6	44
2018	Administration and Foreign Services	23	51	10	11	4	0	0	74	15	232
2018	Administrative Support	29	45	10	6	8	2	0	75	15	49
2018	Other occupational category	62	23	0	9	5	0	0	86	14	30
2017	Executive	81	19	0	0	0	0	0	100	0	14
2017	Administration and Foreign Services	27	42	11	16	4	0	0	69	20	241
2017	Administrative Support	36	45	5	10	3	0	0	81	14	58
2017	Other occupational category	33	49	6	6	3	3	0	84	9	33
2014	Executive	42	33	8	8	8	0	0	75	17	12
2014	Administration and Foreign Services	25	45	12	13	6	0	0	69	19	195
2014	Administrative Support	30	45	10	5	11	0	0	75	16	63
2014	Other occupational category	29	51	7	13	0	0	0	80	13	30

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	24	29	18	15	9	4	0	56	25	243
2019	Administrative Support	30	26	17	9	13	4	0	59	24	53
2019	Other occupational category	36	25	18	13	0	5	2	67	14	44
2018	Administration and Foreign Services	23	28	21	14	11	3	0	52	26	231
2018	Administrative Support	27	27	14	10	14	8	0	58	27	49
2018	Other occupational category	36	32	4	7	11	11	0	76	20	30
2017	Executive	61	39	0	0	0	0	0	100	0	14
2017	Administration and Foreign Services	28	32	14	14	9	3	0	61	24	242
2017	Administrative Support	28	25	24	14	3	7	0	56	18	58
2017	Other occupational category	23	33	9	6	12	6	12	68	21	34
2014	Executive	25	58	8	8	0	0	0	83	8	12
2014	Administration and Foreign Services	17	37	17	15	11	4	0	56	27	196
2014	Administrative Support	28	27	18	10	14	3	0	57	25	63
2014	Other occupational category	43	25	20	0	7	0	7	72	7	30

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	19	26	16	18	16	3	2	47	36	245
2019	Administrative Support	20	30	11	9	22	6	2	54	34	54
2019	Other occupational category	21	14	12	17	5	0	32	51	32	44
2018	Administration and Foreign Services	17	23	16	20	18	3	2	43	40	233
2018	Administrative Support	22	24	22	10	16	2	2	49	28	49
2018	Other occupational category	18	27	14	0	11	9	21	64	16	30
2017	Executive	47	14	7	14	0	0	19	75	17	14
2017	Administration and Foreign Services	17	28	16	17	19	3	0	46	38	241
2017	Administrative Support	22	25	12	20	15	5	0	50	38	58
2017	Other occupational category	20	12	23	6	12	0	27	44	24	34
2014	Executive	42	17	8	25	0	0	8	64	27	12
2014	Administration and Foreign Services	13	24	16	22	23	1	1	38	46	196
2014	Administrative Support	22	22	19	10	25	2	0	45	36	63
2014	Other occupational category	27	9	20	3	3	0	37	57	11	29

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	54	24	9	5	2	1	5	82	8	246
2019	Administrative Support	61	20	9	4	4	0	2	83	8	54
2019	Other occupational category	43	16	11	9	0	2	19	75	11	44

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	60	8	6	3	5	2	16	82	10	246
2019	Administrative Support	56	13	7	4	0	4	17	86	5	54
2019	Other occupational category	58	2	5	0	4	5	27	87	6	44

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	43	26	14	7	4	2	4	73	12	246
2019	Administrative Support	43	33	7	4	4	4	6	84	8	54
2019	Other occupational category	55	11	7	2	2	5	19	86	5	44

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	41	24	14	8	6	2	5	70	15	245
2019	Administrative Support	43	24	15	2	4	7	6	77	6	54
2019	Other occupational category	60	6	5	2	2	5	21	88	5	44

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	35	19	19	11	10	2	5	57	22	243
2019	Administrative Support	37	17	22	4	7	7	6	62	13	54
2019	Other occupational category	62	2	7	2	2	2	21	84	6	43

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	64	14	9	4	2	2	4	83	6	244
2019	Administrative Support	57	15	13	2	2	8	4	81	4	53
2019	Other occupational category	72	2	0	2	0	2	21	97	3	44

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	80	5	3	3	1	3	5	92	5	245
2019	Administrative Support	61	9	4	6	6	9	6	83	13	54
2019	Other occupational category	70	0	7	0	2	2	19	88	3	44

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	76	7	3	2	1	2	8	93	4	243
2019	Administrative Support	64	13	6	0	4	4	9	89	4	53
2019	Other occupational category	65	7	0	2	2	2	21	94	6	44

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	36	36	11	9	8	1	0	72	17	246
2019	Administrative Support	28	41	11	9	7	2	2	71	17	54
2019	Other occupational category	30	29	17	12	12	0	0	60	23	44
2018	Administration and Foreign Services	28	37	16	13	6	0	0	65	19	231
2018	Administrative Support	26	45	19	4	4	0	2	72	9	47
2018	Other occupational category	23	48	9	16	4	0	0	71	20	30
2017	Executive	61	39	0	0	0	0	0	100	0	14
2017	Administration and Foreign Services	34	36	13	13	5	0	0	69	18	239
2017	Administrative Support	27	42	10	15	5	0	0	69	20	58
2017	Other occupational category	33	21	9	15	15	0	7	58	32	33
2014	Executive	67	33	0	0	0	0	0	100	0	12
2014	Administration and Foreign Services	31	37	11	10	11	0	0	68	22	196
2014	Administrative Support	25	43	10	14	6	0	2	69	21	63
2014	Other occupational category	29	44	10	10	3	0	3	76	14	30

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	38	35	11	11	6	0	73	17	245
2019	Administrative Support	31	28	28	11	2	0	59	13	54
2019	Other occupational category	32	35	11	17	5	0	67	22	44
2018	Administration and Foreign Services	29	31	19	12	8	0	60	20	230
2018	Administrative Support	33	35	17	6	8	0	69	15	48
2018	Other occupational category	17	52	13	11	8	0	68	19	29
2017	Executive	74	19	7	0	0	0	93	0	14
2017	Administration and Foreign Services	35	37	9	12	7	0	72	19	239
2017	Administrative Support	29	35	15	15	5	0	64	21	58
2017	Other occupational category	18	27	28	12	9	6	48	22	33
2014	Executive	42	50	0	8	0	0	92	8	12
2014	Administration and Foreign Services	36	32	13	9	10	0	68	20	196
2014	Administrative Support	36	35	13	13	3	0	71	16	63
2014	Other occupational category	26	23	26	15	7	3	51	22	30

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	39	40	11	7	3	0	0	79	10	242
2019	Administrative Support	41	39	11	4	4	2	0	81	8	54
2019	Other occupational category	53	29	9	2	7	0	0	82	9	44
2018	Administration and Foreign Services	31	40	12	10	6	0	0	72	16	231
2018	Administrative Support	35	42	10	2	8	0	2	79	11	48
2018	Other occupational category	52	37	4	4	4	0	0	89	7	30
2017	Executive	74	14	12	0	0	0	0	88	0	14
2017	Administration and Foreign Services	37	35	14	10	4	0	0	72	14	239
2017	Administrative Support	33	49	10	3	3	2	0	83	7	58
2017	Other occupational category	52	30	6	3	9	0	0	82	12	33
2014	Executive	58	33	0	8	0	0	0	92	8	12
2014	Administration and Foreign Services	37	38	11	7	7	1	0	75	13	195
2014	Administrative Support	38	37	11	10	5	0	0	75	14	63
2014	Other occupational category	33	57	3	7	0	0	0	90	7	30

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	23	45	15	10	4	2	0	69	15	244
2019	Administrative Support	22	44	13	13	6	2	0	68	19	54
2019	Other occupational category	34	39	5	13	7	2	0	75	20	44
2018	Administration and Foreign Services	25	35	17	12	7	4	0	63	20	233
2018	Administrative Support	29	31	17	6	10	4	2	64	18	48
2018	Other occupational category	22	44	17	2	7	7	0	72	10	29
2017	Executive	68	14	7	0	12	0	0	81	12	14
2017	Administration and Foreign Services	27	35	17	8	8	5	0	66	17	241
2017	Administrative Support	15	35	26	7	7	10	0	56	15	58
2017	Other occupational category	23	27	20	12	15	0	3	52	27	34

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	45	37	9	6	4	0	0	82	9	246
2019	Administrative Support	36	30	17	8	8	2	0	67	15	53
2019	Other occupational category	39	16	15	16	13	0	0	56	29	44
2018	Administration and Foreign Services	45	35	9	6	5	0	0	80	11	232
2018	Administrative Support	49	33	10	6	2	0	0	82	8	49
2018	Other occupational category	32	43	18	2	5	0	0	75	7	30
2017	Executive	59	27	14	0	0	0	0	86	0	14
2017	Administration and Foreign Services	47	33	9	6	4	0	0	81	10	241
2017	Administrative Support	46	30	17	3	3	0	0	76	7	58
2017	Other occupational category	34	27	15	18	6	0	0	61	24	33
2014	Executive	42	42	17	0	0	0	0	83	0	12
2014	Administration and Foreign Services	40	35	12	6	7	0	1	75	13	196
2014	Administrative Support	43	38	13	2	3	2	0	82	5	63
2014	Other occupational category	36	41	16	0	7	0	0	77	7	30

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	33	35	20	7	5	0	0	69	11	246
2019	Administrative Support	57	26	11	4	2	0	0	83	6	54
2019	Other occupational category	29	23	18	18	12	0	0	53	29	44
2018	Administration and Foreign Services	31	31	25	9	3	0	0	62	12	231
2018	Administrative Support	59	22	12	4	2	0	0	82	6	49
2018	Other occupational category	18	25	30	14	13	0	0	43	27	30
2017	Executive	7	34	14	26	20	0	0	41	46	14
2017	Administration and Foreign Services	36	35	20	5	3	0	0	71	8	241
2017	Administrative Support	55	36	8	0	0	0	0	92	0	58
2017	Other occupational category	27	29	20	12	9	0	3	58	21	34
2014	Executive	42	17	17	25	0	0	0	58	25	12
2014	Administration and Foreign Services	41	25	20	10	4	0	1	66	14	196
2014	Administrative Support	55	37	3	2	2	2	0	94	3	63
2014	Other occupational category	26	28	36	7	3	0	0	54	10	30

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	57	25	6	6	3	1	1	84	9	246
2019	Administrative Support	54	19	7	6	6	0	9	80	12	54
2019	Other occupational category	50	14	6	9	9	2	9	72	21	43
2017	Executive	73	7	7	0	0	0	14	92	0	14
2017	Administration and Foreign Services	51	25	11	7	4	2	2	78	11	241
2017	Administrative Support	45	14	9	16	12	3	2	61	29	58
2017	Other occupational category	53	29	3	3	3	0	9	90	6	34
2014	Executive	67	8	8	0	0	8	8	90	0	12
2014	Administration and Foreign Services	54	23	7	5	6	4	2	81	12	196
2014	Administrative Support	51	21	11	8	0	3	6	79	9	63
2014	Other occupational category	48	20	13	3	7	0	10	75	11	30

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Administration and Foreign Services	26	39	36	246
2019	Administrative Support	26	30	44	54
2019	Other occupational category	18	44	38	43
2018	Administration and Foreign Services	27	33	40	233
2018	Administrative Support	18	31	51	49
2018	Other occupational category	13	61	27	30
2017	Executive	32	47	20	14
2017	Administration and Foreign Services	24	38	38	242
2017	Administrative Support	21	32	47	56
2017	Other occupational category	41	41	18	34
2014	Executive	58	33	8	12
2014	Administration and Foreign Services	27	37	36	196
2014	Administrative Support	24	38	38	63
2014	Other occupational category	3	72	25	30

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Administration and Foreign Services	19	19	53	2	5	3	64
2019	Administrative Support	29	21	29	7	14	0	14
2018	Administration and Foreign Services	23	8	49	6	5	10	63
2017	Administration and Foreign Services	26	15	50	5	3	2	59
2017	Administrative Support	8	34	41	0	8	8	12
2017	Other occupational category	43	0	7	14	14	21	14
2014	Administration and Foreign Services	14	17	51	8	9999	9	54
2014	Administrative Support	13	19	47	0	9999	20	15

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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	55	35	7	2	1	0	89	4	243
2019	Administrative Support	52	44	2	2	0	0	96	2	54
2019	Other occupational category	76	20	0	2	2	0	96	4	44
2018	Administration and Foreign Services	59	32	6	2	0	0	91	2	230
2018	Administrative Support	57	34	9	0	0	0	91	0	47
2018	Other occupational category	68	30	2	0	0	0	98	0	30
2017	Executive	93	7	0	0	0	0	100	0	14
2017	Administration and Foreign Services	57	32	6	2	3	0	89	5	242
2017	Administrative Support	60	31	7	0	2	0	92	2	58
2017	Other occupational category	75	22	3	0	0	0	97	0	33
2014	Executive	75	25	0	0	0	0	100	0	12
2014	Administration and Foreign Services	54	36	7	2	2	0	89	4	196
2014	Administrative Support	57	29	8	3	2	2	87	5	63
2014	Other occupational category	75	18	3	0	3	0	93	3	30

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	35	43	11	8	1	1	79	9	244
2019	Administrative Support	41	35	13	7	4	0	76	11	54
2019	Other occupational category	57	32	2	0	4	5	93	4	43
2018	Administration and Foreign Services	36	42	13	6	3	0	78	9	232
2018	Administrative Support	27	47	18	6	2	0	73	8	49
2018	Other occupational category	34	50	9	7	0	0	84	7	30
2017	Executive	68	14	7	0	12	0	81	12	14
2017	Administration and Foreign Services	42	35	14	6	4	0	76	9	242
2017	Administrative Support	27	52	19	2	0	0	79	2	58
2017	Other occupational category	36	44	12	3	6	0	80	9	34
2014	Executive	58	42	0	0	0	0	100	0	12
2014	Administration and Foreign Services	33	43	10	6	6	1	77	12	196
2014	Administrative Support	38	38	16	2	3	3	79	5	63
2014	Other occupational category	29	46	18	0	7	0	75	7	30

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	9	24	29	24	13	0	1	37	33	246
2019	Administrative Support	8	19	19	32	19	0	4	53	27	53
2019	Other occupational category	6	9	27	29	23	0	5	55	16	44
2018	Administration and Foreign Services	11	20	36	22	9	2	0	31	31	233
2018	Administrative Support	10	19	29	25	6	4	6	35	33	48
2018	Other occupational category	2	20	27	34	14	0	4	50	22	30
2017	Executive	0	7	27	41	14	0	12	62	8	14
2017	Administration and Foreign Services	9	25	38	16	9	2	2	26	34	242
2017	Administrative Support	3	20	27	28	14	0	7	45	26	58
2017	Other occupational category	3	9	26	35	20	3	3	59	13	34
2014	Executive	8	17	58	17	0	0	0	17	25	12
2014	Administration and Foreign Services	12	21	29	26	11	0	1	37	33	196
2014	Administrative Support	6	13	33	21	22	0	5	45	20	63
2014	Other occupational category	3	13	34	23	23	0	3	47	17	30

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	12	22	31	19	12	2	2	33	36	246
2019	Administrative Support	17	15	19	17	25	4	4	45	35	53
2019	Other occupational category	12	9	23	20	32	2	2	55	21	44
2018	Administration and Foreign Services	15	23	26	22	11	2	0	34	39	233
2018	Administrative Support	20	20	18	18	12	6	4	34	45	49
2018	Other occupational category	11	18	21	34	11	2	4	47	30	30
2017	Executive	0	15	23	23	38	0	0	62	15	13
2017	Administration and Foreign Services	8	21	30	21	14	1	3	37	31	241
2017	Administrative Support	10	17	17	28	19	0	7	51	30	57
2017	Other occupational category	9	20	15	26	23	3	3	53	31	34
2014	Executive	0	17	25	58	0	0	0	58	17	12
2014	Administration and Foreign Services	14	14	28	29	14	1	1	44	28	196
2014	Administrative Support	6	5	34	23	26	5	2	52	12	62
2014	Other occupational category	0	20	34	20	20	0	7	42	21	30

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	10	11	30	26	18	3	2	46	22	246
2019	Administrative Support	6	11	28	28	19	4	4	51	18	53
2019	Other occupational category	0	6	16	21	45	2	9	75	7	43
2018	Administration and Foreign Services	9	17	28	24	15	3	5	41	29	233
2018	Administrative Support	4	22	14	27	16	8	8	51	32	49
2018	Other occupational category	2	16	20	21	27	0	14	56	21	30
2017	Executive	7	0	34	20	39	0	0	59	7	14
2017	Administration and Foreign Services	7	14	30	25	16	3	6	44	22	242
2017	Administrative Support	9	3	19	33	19	7	10	63	14	58
2017	Other occupational category	6	6	18	20	33	0	18	65	14	34
2014	Executive	0	25	33	25	17	0	0	42	25	12
2014	Administration and Foreign Services	9	12	28	24	19	2	6	47	23	195
2014	Administrative Support	3	11	22	30	22	6	5	59	16	63
2014	Other occupational category	3	21	20	3	33	3	16	45	31	30

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	8	8	33	34	16	1	1	51	16	246
2019	Administrative Support	2	9	21	26	36	0	6	66	12	53
2019	Other occupational category	23	9	28	19	23	0	0	41	31	44
2018	Administration and Foreign Services	4	14	32	35	13	1	1	49	18	233
2018	Administrative Support	0	11	19	32	30	4	4	67	12	47
2018	Other occupational category	9	18	24	37	11	0	0	48	28	29
2017	Executive	0	20	20	20	39	0	0	59	20	14
2017	Administration and Foreign Services	4	11	34	30	18	0	3	49	15	241
2017	Administrative Support	3	5	26	30	29	2	5	63	9	58
2017	Other occupational category	15	6	29	21	18	3	9	44	23	34
2014	Executive	0	25	25	33	17	0	0	50	25	12
2014	Administration and Foreign Services	5	11	28	34	21	1	1	56	16	196
2014	Administrative Support	0	2	23	37	30	3	5	74	2	62
2014	Other occupational category	3	16	26	28	23	0	3	53	20	30

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	15	19	31	18	12	2	2	32	36	243
2019	Administrative Support	6	17	21	15	37	2	2	54	24	52
2019	Other occupational category	14	11	19	17	37	0	2	55	25	43
2018	Administration and Foreign Services	19	22	31	13	12	1	1	26	42	233
2018	Administrative Support	14	14	31	14	18	2	6	36	31	49
2018	Other occupational category	22	28	27	11	7	5	0	19	53	30
2017	Executive	14	19	27	7	34	0	0	41	32	14
2017	Administration and Foreign Services	17	22	24	20	13	1	3	35	40	241
2017	Administrative Support	12	7	23	28	21	2	7	54	21	57
2017	Other occupational category	20	32	15	6	27	0	0	33	53	34
2014	Executive	25	25	50	0	0	0	0	0	50	12
2014	Administration and Foreign Services	18	27	30	14	9	1	2	24	45	196
2014	Administrative Support	8	11	25	22	25	2	6	52	21	63
2014	Other occupational category	7	20	41	3	29	0	0	33	26	30

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	18	18	25	20	13	4	1	35	39	246
2019	Administrative Support	13	20	19	20	20	2	6	44	36	54
2019	Other occupational category	5	9	35	12	30	7	2	46	15	44
2018	Administration and Foreign Services	15	24	29	20	9	3	1	30	40	233
2018	Administrative Support	24	18	18	18	8	8	4	30	49	49
2018	Other occupational category	9	24	39	15	4	6	4	20	37	29
2017	Executive	7	14	59	7	14	0	0	20	20	14
2017	Administration and Foreign Services	11	22	26	22	11	3	4	36	36	242
2017	Administrative Support	15	16	22	24	12	7	4	40	35	58
2017	Other occupational category	9	15	29	20	15	3	9	40	27	34
2014	Executive	8	42	42	8	0	0	0	8	50	12
2014	Administration and Foreign Services	13	20	28	23	13	1	1	37	35	196
2014	Administrative Support	11	19	22	22	18	3	5	43	33	63
2014	Other occupational category	7	26	38	13	13	0	3	27	34	30

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	11	13	30	27	15	4	1	43	25	245
2019	Administrative Support	9	17	25	25	17	2	6	45	29	53
2019	Other occupational category	5	12	25	13	39	2	5	56	17	44
2018	Administration and Foreign Services	11	17	29	27	10	3	2	40	30	233
2018	Administrative Support	6	16	31	18	16	4	8	40	26	49
2018	Other occupational category	5	14	37	29	7	0	7	39	21	30
2017	Executive	0	7	27	27	39	0	0	66	7	14
2017	Administration and Foreign Services	9	17	30	23	15	2	3	40	28	242
2017	Administrative Support	7	17	17	30	17	7	4	53	27	57
2017	Other occupational category	23	12	15	12	20	0	18	40	43	34
2014	Executive	8	17	50	17	8	0	0	25	25	12
2014	Administration and Foreign Services	13	18	34	19	13	2	1	33	32	195
2014	Administrative Support	3	16	19	35	21	0	5	59	20	62
2014	Other occupational category	3	18	20	20	26	0	13	53	25	30

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	9	14	32	27	17	0	1	44	24	245
2019	Administrative Support	4	11	34	25	23	2	2	49	16	53
2019	Other occupational category	2	7	28	35	25	0	2	62	9	44

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	16	35	19	19	7	4	53	27	245
2019	Administrative Support	28	22	20	22	6	2	51	28	54
2019	Other occupational category	37	25	16	9	11	2	63	21	44

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	46	29	11	8	5	0	0	76	13	245
2019	Administrative Support	43	26	9	11	9	0	0	70	21	53
2019	Other occupational category	56	27	4	2	9	2	0	85	11	44
2018	Administration and Foreign Services	45	29	8	9	7	1	0	75	17	232
2018	Administrative Support	38	29	10	15	8	0	0	67	23	48
2018	Other occupational category	48	25	13	9	5	0	0	73	14	30
2017	Executive	81	7	0	0	12	0	0	88	12	14
2017	Administration and Foreign Services	43	29	8	11	8	0	0	73	19	241
2017	Administrative Support	24	37	14	14	10	0	2	62	24	58
2017	Other occupational category	36	23	6	20	12	3	0	61	33	34
2014	Executive	64	27	0	9	0	0	0	91	9	11
2014	Administration and Foreign Services	47	23	9	8	14	0	0	69	22	196
2014	Administrative Support	38	33	10	5	14	0	0	71	19	63
2014	Other occupational category	52	23	12	10	3	0	0	75	13	30

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	41	40	8	8	2	82	11	245
2019	Administrative Support	42	35	10	8	6	77	13	52
2019	Other occupational category	69	24	2	2	2	93	5	44
2018	Administration and Foreign Services	45	38	5	7	5	83	12	232
2018	Administrative Support	44	29	8	13	6	73	19	48
2018	Other occupational category	55	36	4	4	2	91	5	30
2017	Executive	61	27	0	0	12	88	12	14
2017	Administration and Foreign Services	37	40	8	10	5	77	15	242
2017	Administrative Support	38	35	5	10	10	74	21	57
2017	Other occupational category	40	45	6	6	3	85	9	33
2014	Executive	50	50	0	0	0	100	0	12
2014	Administration and Foreign Services	41	37	10	8	4	78	12	195
2014	Administrative Support	34	47	11	6	2	81	8	62
2014	Other occupational category	54	33	7	3	3	87	7	30

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	42	34	15	7	2	0	76	9	246
2019	Administrative Support	40	30	13	11	4	2	71	15	53
2019	Other occupational category	67	18	8	2	5	0	85	7	44
2018	Administration and Foreign Services	38	40	10	7	3	1	79	10	233
2018	Administrative Support	23	35	23	13	6	0	58	19	48
2018	Other occupational category	52	30	9	4	5	0	82	9	30

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	36	38	14	7	5	1	74	12	244
2019	Administrative Support	43	30	11	11	4	2	74	15	54
2019	Other occupational category	49	25	7	11	9	0	73	20	44
2018	Administration and Foreign Services	41	37	10	7	3	0	79	11	230
2018	Administrative Support	39	29	14	10	6	2	69	17	49
2018	Other occupational category	34	45	14	4	0	4	81	4	30
2017	Executive	74	14	12	0	0	0	88	0	14
2017	Administration and Foreign Services	44	34	12	6	3	0	79	9	241
2017	Administrative Support	31	40	22	2	3	2	72	5	58
2017	Other occupational category	41	32	12	6	9	0	74	15	34
2014	Executive	50	50	0	0	0	0	100	0	12
2014	Administration and Foreign Services	43	32	14	6	4	1	75	10	196
2014	Administrative Support	44	40	11	5	0	0	84	5	63
2014	Other occupational category	71	13	7	7	3	0	84	10	30

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	36	36	15	5	4	4	0	75	9	242
2019	Administrative Support	43	20	20	9	6	0	2	64	15	54
2019	Other occupational category	59	21	9	2	4	5	0	84	7	43
2018	Administration and Foreign Services	41	34	13	6	3	3	0	78	9	232
2018	Administrative Support	41	22	12	10	10	2	2	66	21	49
2018	Other occupational category	43	45	5	4	0	4	0	91	4	30
2017	Executive	88	12	0	0	0	0	0	100	0	14
2017	Administration and Foreign Services	47	30	12	3	4	3	0	80	8	241
2017	Administrative Support	36	35	15	3	5	3	2	75	9	58
2017	Other occupational category	44	29	15	3	9	0	0	73	12	34
2014	Executive	58	42	0	0	0	0	0	100	0	12
2014	Administration and Foreign Services	42	32	12	6	3	5	0	78	9	196
2014	Administrative Support	51	24	13	5	2	3	2	80	7	62
2014	Other occupational category	64	13	16	0	3	3	0	80	3	30

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	50	33	9	4	3	0	84	7	245
2019	Administrative Support	52	28	6	13	2	0	80	15	54
2019	Other occupational category	62	20	2	9	5	2	84	14	43
2018	Administration and Foreign Services	51	34	7	5	3	0	85	9	232
2018	Administrative Support	43	35	12	6	4	0	78	10	49
2018	Other occupational category	55	34	0	9	0	2	91	9	30
2017	Executive	74	19	7	0	0	0	93	0	14
2017	Administration and Foreign Services	50	31	8	8	3	0	81	11	241
2017	Administrative Support	46	38	8	5	2	0	85	7	58
2017	Other occupational category	53	26	9	3	9	0	80	12	34
2014	Executive	83	8	8	0	0	0	92	0	12
2014	Administration and Foreign Services	53	32	5	4	6	0	85	10	196
2014	Administrative Support	51	37	8	3	2	0	87	5	63
2014	Other occupational category	74	20	0	3	3	0	93	7	30

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	27	26	16	12	7	8	4	61	21	245
2019	Administrative Support	19	21	13	19	15	4	9	46	39	53
2019	Other occupational category	44	25	9	2	9	9	2	77	12	44
2018	Administration and Foreign Services	24	30	17	10	11	6	2	60	22	233
2018	Administrative Support	21	38	17	10	8	4	2	62	20	48
2018	Other occupational category	30	23	18	7	11	11	0	60	20	30
2017	Executive	54	34	0	0	12	0	0	88	12	14
2017	Administration and Foreign Services	24	29	12	16	11	5	4	58	30	241
2017	Administrative Support	19	25	17	24	10	3	2	46	36	58
2017	Other occupational category	18	20	18	18	20	6	0	41	40	34
2014	Executive	50	33	8	8	0	0	0	83	8	12
2014	Administration and Foreign Services	28	32	14	12	10	3	2	63	23	196
2014	Administrative Support	25	25	16	11	18	3	2	53	30	63
2014	Other occupational category	39	33	15	0	10	0	3	75	10	30

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	33	36	14	8	6	2	0	71	14	246
2019	Administrative Support	30	35	13	13	6	2	2	67	19	54
2019	Other occupational category	62	17	14	0	7	0	0	79	7	44
2018	Administration and Foreign Services	37	34	11	9	7	2	0	72	16	229
2018	Administrative Support	31	39	8	12	6	0	4	72	19	49
2018	Other occupational category	55	34	0	9	2	0	0	89	11	30
2017	Executive	86	14	0	0	0	0	0	100	0	14
2017	Administration and Foreign Services	40	33	10	9	4	2	0	76	14	242
2017	Administrative Support	38	36	9	10	2	5	0	78	13	58
2017	Other occupational category	56	18	9	6	12	0	0	74	18	34
2014	Executive	83	8	0	8	0	0	0	92	8	12
2014	Administration and Foreign Services	40	41	7	6	3	3	1	83	10	196
2014	Administrative Support	40	28	16	3	8	5	0	72	12	63
2014	Other occupational category	71	20	0	0	10	0	0	90	10	30

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	35	31	19	8	4	3	0	68	12	244
2019	Administrative Support	35	24	22	7	7	4	0	62	15	54
2019	Other occupational category	49	29	12	5	6	0	0	77	11	44
2018	Administration and Foreign Services	34	34	18	8	6	0	0	68	14	231
2018	Administrative Support	31	27	23	10	6	0	2	60	17	48
2018	Other occupational category	48	36	4	11	2	0	0	84	13	30

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	22	23	22	10	10	11	3	52	23	244
2019	Administrative Support	22	19	17	13	11	15	4	50	30	54
2019	Other occupational category	42	11	7	9	13	11	7	64	27	44
2018	Administration and Foreign Services	25	23	15	13	13	9	2	54	30	233
2018	Administrative Support	18	18	24	12	10	12	4	44	27	49
2018	Other occupational category	32	32	13	5	2	11	5	76	9	30
2017	Executive	47	20	14	19	0	0	0	68	19	14
2017	Administration and Foreign Services	22	23	17	15	15	6	2	49	33	241
2017	Administrative Support	19	25	19	17	7	14	0	51	28	58
2017	Other occupational category	20	12	15	12	23	9	9	40	43	34
2014	Executive	50	0	25	8	8	0	8	55	18	12
2014	Administration and Foreign Services	17	27	14	14	19	7	3	49	36	196
2014	Administrative Support	16	18	24	14	14	13	2	39	33	63
2014	Other occupational category	29	34	10	7	7	0	13	74	15	30

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	45	39	5	9	2	83	11	245
2019	Administrative Support	50	35	4	11	0	85	11	54
2019	Other occupational category	54	39	2	2	2	94	5	44
2017	Executive	86	14	0	0	0	100	0	14
2017	Administration and Foreign Services	40	47	2	9	2	87	11	242
2017	Administrative Support	46	47	2	3	2	93	5	58
2017	Other occupational category	40	42	6	12	0	82	12	33
2014	Executive	83	17	0	0	0	100	0	12
2014	Administration and Foreign Services	39	50	4	6	1	89	7	196
2014	Administrative Support	54	29	6	6	5	82	11	63
2014	Other occupational category	46	41	7	7	0	87	7	30

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	45	36	5	9	5	0	81	14	245
2019	Administrative Support	48	35	4	9	4	0	83	13	54
2019	Other occupational category	61	28	2	5	2	2	91	6	44
2017	Executive	68	32	0	0	0	0	100	0	14
2017	Administration and Foreign Services	40	32	6	12	11	0	72	22	242
2017	Administrative Support	62	26	3	3	5	0	88	8	58
2017	Other occupational category	49	33	6	9	3	0	82	12	33
2014	Executive	67	25	0	8	0	0	92	8	12
2014	Administration and Foreign Services	37	29	8	13	13	0	66	26	196
2014	Administrative Support	46	30	6	13	5	0	76	18	63
2014	Other occupational category	46	48	3	3	0	0	93	3	30

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	49	35	7	7	2	0	84	9	245
2019	Administrative Support	40	38	6	10	6	0	79	15	52
2019	Other occupational category	64	27	6	0	2	0	91	2	43
2017	Executive	85	15	0	0	0	0	100	0	13
2017	Administration and Foreign Services	46	37	6	9	2	0	83	11	242
2017	Administrative Support	53	31	8	3	3	0	85	7	58
2017	Other occupational category	64	27	3	6	0	0	91	6	33
2014	Executive	67	33	0	0	0	0	100	0	12
2014	Administration and Foreign Services	38	44	7	6	4	1	83	11	196
2014	Administrative Support	47	33	8	8	3	0	81	11	63
2014	Other occupational category	57	33	3	0	3	3	93	3	30

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	67	22	4	3	2	2	91	5	245
2019	Administrative Support	63	22	4	6	2	4	88	8	54
2019	Other occupational category	89	5	2	2	0	2	96	2	44
2017	Executive	73	20	0	7	0	0	93	7	14
2017	Administration and Foreign Services	66	18	6	6	3	1	85	9	240
2017	Administrative Support	65	23	0	3	3	5	93	7	58
2017	Other occupational category	82	6	3	6	0	3	91	6	33
2014	Executive	67	17	0	0	17	0	83	17	12
2014	Administration and Foreign Services	64	21	5	6	3	2	86	8	196
2014	Administrative Support	71	14	5	6	3	0	86	10	63
2014	Other occupational category	93	7	0	0	0	0	100	0	30

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	75	14	5	2	1	0	3	92	3	246
2019	Administrative Support	72	6	6	4	6	2	6	84	10	53
2019	Other occupational category	82	13	5	0	0	0	0	95	0	44
2017	Executive	86	14	0	0	0	0	0	100	0	14
2017	Administration and Foreign Services	77	15	3	2	2	0	2	93	4	241
2017	Administrative Support	65	17	5	2	2	0	9	90	4	58
2017	Other occupational category	65	12	9	0	3	0	12	87	3	34
2014	Executive	75	8	0	0	17	0	0	83	17	12
2014	Administration and Foreign Services	77	13	4	2	2	0	2	92	4	196
2014	Administrative Support	70	17	6	0	2	0	5	92	2	63
2014	Other occupational category	79	8	3	7	3	0	0	87	10	30

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	85	11	0	1	1	0	2	98	2	246
2019	Administrative Support	74	9	4	4	2	2	6	90	6	53
2019	Other occupational category	91	5	0	0	0	2	2	100	0	43
2017	Executive	80	7	0	7	0	0	7	93	7	14
2017	Administration and Foreign Services	85	10	1	1	2	0	2	96	3	242
2017	Administrative Support	77	8	2	4	0	0	9	94	4	58
2017	Other occupational category	65	15	9	3	3	0	6	84	6	34
2014	Executive	75	8	0	0	17	0	0	83	17	12
2014	Administration and Foreign Services	85	7	3	0	1	1	3	96	2	196
2014	Administrative Support	84	11	0	0	2	0	3	98	2	63
2014	Other occupational category	90	0	3	0	3	0	3	93	3	30

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	39	16	14	7	8	11	5	66	18	245
2019	Administrative Support	48	9	4	4	17	11	7	70	25	54
2019	Other occupational category	62	5	2	6	5	16	5	83	14	44

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	39	40	9	5	2	1	3	83	8	246
2019	Administrative Support	32	47	11	8	2	0	0	79	9	53
2019	Other occupational category	29	13	12	5	0	5	36	73	8	44

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	58	26	7	2	1	4	2	89	3	244
2019	Administrative Support	46	30	7	2	7	7	0	82	10	54
2019	Other occupational category	36	9	5	5	0	5	41	83	9	44

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Executive	0	100	11
2019	Administration and Foreign Services	10	90	246
2019	Administrative Support	11	89	54
2018	Administration and Foreign Services	16	84	231
2018	Administrative Support	18	82	49

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	41	59	24
2018	Administration and Foreign Services	73	27	37

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	71	29	24
2018	Administration and Foreign Services	49	51	37

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	24
2018	Administration and Foreign Services	0	100	37

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	24

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	24

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	29	71	24
2018	Administration and Foreign Services	21	79	38

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	46	54	24
2018	Administration and Foreign Services	40	60	38

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	33	67	24
2018	Administration and Foreign Services	35	65	38

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	59	41	24
2018	Administration and Foreign Services	50	50	38

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	34	66	24
2018	Administration and Foreign Services	32	68	38

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	37	63	24
2018	Administration and Foreign Services	53	47	38

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	34	66	24
2018	Administration and Foreign Services	45	55	38

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	24
2018	Administration and Foreign Services	0	100	38

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	54	46	24
2018	Administration and Foreign Services	43	57	38

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	24	76	38

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	38	62	24
2018	Administration and Foreign Services	65	35	37

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	25	75	24
2018	Administration and Foreign Services	27	73	37

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	19	81	37

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	14	86	37

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	13	87	37

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	16	84	37

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	41	59	24
2018	Administration and Foreign Services	22	78	37

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	18	82	33

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	18	82	33

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	15	85	33

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	24	76	33

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	37	63	33

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	0	100	33

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	55	45	33

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	0	100	33

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	31	69	33

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	16	84	245
2019	Administrative Support	13	87	54

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	16	15	19	6	5	33	6	51	19	246
2019	Administrative Support	20	11	17	13	6	26	7	47	28	54
2019	Other occupational category	39	12	9	5	6	28	2	72	16	44
2018	Administration and Foreign Services	13	20	24	7	8	23	6	46	21	229
2018	Administrative Support	18	12	29	14	6	18	2	38	26	49
2018	Other occupational category	14	36	16	11	4	13	7	62	18	30
2017	Executive	54	27	0	0	12	7	0	87	13	14
2017	Administration and Foreign Services	21	16	18	8	11	20	5	50	25	242
2017	Administrative Support	15	14	29	7	7	24	3	41	19	58
2017	Other occupational category	26	12	15	20	9	9	9	46	36	34
2014	Executive	58	25	0	8	0	8	0	91	9	12
2014	Administration and Foreign Services	16	19	20	7	13	21	5	47	26	196
2014	Administrative Support	16	24	16	11	6	21	6	54	24	63
2014	Other occupational category	38	20	23	7	3	7	3	64	11	30

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	36	30	16	6	6	6	1	70	12	245
2019	Administrative Support	39	15	20	11	4	9	2	60	17	54
2019	Other occupational category	51	22	9	5	6	7	0	78	12	44
2018	Administration and Foreign Services	29	33	18	7	7	5	0	67	14	230
2018	Administrative Support	33	22	22	8	8	6	0	59	17	49
2018	Other occupational category	28	32	11	7	4	11	7	74	13	30
2017	Executive	74	14	0	0	12	0	0	88	12	14
2017	Administration and Foreign Services	33	26	20	8	8	4	1	62	17	241
2017	Administrative Support	28	37	16	9	5	5	0	69	15	57
2017	Other occupational category	33	29	15	12	6	0	6	66	19	34
2014	Executive	67	25	8	0	0	0	0	92	0	12
2014	Administration and Foreign Services	27	26	20	7	10	10	0	59	19	196
2014	Administrative Support	30	24	22	8	6	10	0	60	16	63
2014	Other occupational category	43	26	10	10	3	3	5	75	14	30

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Executive	0	100	11
2019	Administration and Foreign Services	4	96	245
2019	Administrative Support	9	91	54
2018	Administration and Foreign Services	7	93	228
2018	Administrative Support	14	86	49

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	44	56	16

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	11

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	11
2018	Administration and Foreign Services	0	100	16

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	11
2018	Administration and Foreign Services	0	100	16

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	11
2018	Administration and Foreign Services	0	100	16

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	11

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	37	63	16

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	11
2018	Administration and Foreign Services	0	100	16

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	32	68	16

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	11
2018	Administration and Foreign Services	0	100	16

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	11
2018	Administration and Foreign Services	0	100	16

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	11

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	11

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	11
2018	Administration and Foreign Services	0	100	16

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	0	100	16

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	56	44	16

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	11
2018	Administration and Foreign Services	32	68	16

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	11

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	11

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	11

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	0	100	16

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	45	55	11

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	10

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	10
2018	Administration and Foreign Services	0	100	14

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	0	100	14

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	10

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	10

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	10

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	44	56	14

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	10
2018	Administration and Foreign Services	0	100	14

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	57	43	14

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	10
2018	Administration and Foreign Services	0	100	14

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	7	93	244
2019	Administrative Support	15	85	54

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	20	16	20	2	2	35	5	59	8	245
2019	Administrative Support	22	11	24	6	4	26	7	50	14	54
2019	Other occupational category	42	12	12	0	6	27	2	75	9	44
2018	Administration and Foreign Services	17	16	27	3	4	26	7	48	11	233
2018	Administrative Support	22	8	33	8	4	18	6	41	16	49
2018	Other occupational category	21	21	22	7	2	23	4	58	12	30
2017	Executive	61	14	7	0	12	7	0	80	13	14
2017	Administration and Foreign Services	22	17	20	3	5	27	5	58	12	242
2017	Administrative Support	24	14	22	5	5	22	7	54	14	58
2017	Other occupational category	24	18	20	0	9	20	9	59	12	34
2014	Executive	33	25	8	0	0	8	25	88	0	12
2014	Administration and Foreign Services	16	15	24	3	4	31	8	50	11	196
2014	Administrative Support	21	22	22	6	0	24	5	60	9	63
2014	Other occupational category	29	13	20	8	3	10	16	58	16	30

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	39	28	18	2	3	10	0	75	6	244
2019	Administrative Support	39	22	22	6	2	7	2	67	8	54
2019	Other occupational category	58	20	9	0	6	6	0	83	7	44
2018	Administration and Foreign Services	33	28	22	4	4	7	1	67	9	233
2018	Administrative Support	37	20	20	6	6	6	4	64	14	49
2018	Other occupational category	36	36	9	7	2	11	0	80	10	30
2017	Executive	68	20	0	0	12	0	0	88	12	14
2017	Administration and Foreign Services	38	29	19	2	6	6	0	72	8	242
2017	Administrative Support	34	31	14	2	5	14	0	76	8	58
2017	Other occupational category	44	15	15	3	6	12	6	72	11	34
2014	Executive	58	25	17	0	0	0	0	83	0	12
2014	Administration and Foreign Services	28	26	23	4	3	14	2	65	8	195
2014	Administrative Support	35	29	16	10	0	11	0	71	11	63
2014	Other occupational category	37	24	14	5	3	7	10	73	10	29

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	19	81	246
2019	Administrative Support	19	81	54
2019	Other occupational category	9	91	44
2017	Administration and Foreign Services	26	74	242
2017	Administrative Support	26	74	57
2017	Other occupational category	18	82	34
2014	Administration and Foreign Services	16	84	195
2014	Administrative Support	19	81	63
2014	Other occupational category	25	75	30

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	89	11	46
2019	Administrative Support	100	0	10
2017	Administration and Foreign Services	71	29	63
2017	Administrative Support	87	13	15
2014	Administration and Foreign Services	78	22	32
2014	Administrative Support	83	17	12

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	48	30	5	15	3	78	17	40
2019	Administrative Support	40	20	0	20	20	60	40	10
2017	Administration and Foreign Services	48	37	2	11	2	85	13	44
2017	Administrative Support	69	23	0	8	0	92	8	13
2014	Administration and Foreign Services	52	28	12	8	0	80	8	25
2014	Administrative Support	30	40	20	10	0	70	10	10

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	64	24	6	4	2	0	0	89	5	246
2019	Administrative Support	48	35	6	4	6	2	0	85	9	54
2019	Other occupational category	69	16	4	0	5	5	2	91	5	44
2018	Administration and Foreign Services	53	33	7	4	3	0	0	87	6	231
2018	Administrative Support	43	33	12	6	6	0	0	76	12	49
2018	Other occupational category	56	17	11	4	4	4	4	79	9	28
2017	Executive	74	0	19	0	0	0	7	80	0	14
2017	Administration and Foreign Services	59	28	6	3	3	1	0	87	6	242
2017	Administrative Support	45	30	10	5	10	0	0	74	15	58
2017	Other occupational category	53	18	9	6	9	0	6	75	16	34

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Executive	64	36	0	0	0	0	0	100	0	11
2019	Administration and Foreign Services	19	49	14	14	2	1	0	69	16	57

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	40	32	16	8	3	0	73	11	246
2019	Administrative Support	38	38	15	8	2	0	75	9	53
2019	Other occupational category	46	29	9	5	11	0	75	16	44
2018	Administration and Foreign Services	47	35	11	6	0	1	83	6	229
2018	Administrative Support	44	44	4	4	4	0	88	8	48
2018	Other occupational category	32	38	11	14	2	4	72	17	30
2017	Executive	100	0	0	0	0	0	100	0	14
2017	Administration and Foreign Services	36	43	10	7	4	0	79	11	242
2017	Administrative Support	45	33	10	7	2	3	81	9	58
2017	Other occupational category	23	53	20	0	3	0	77	3	34

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	26	31	16	20	7	0	1	58	26	245
2019	Administrative Support	35	26	11	15	11	2	0	62	26	54
2019	Other occupational category	38	39	9	2	11	0	0	77	14	43
2018	Administration and Foreign Services	30	31	15	15	9	1	0	62	24	227
2018	Administrative Support	27	31	16	8	16	2	0	58	25	49
2018	Other occupational category	21	36	25	4	14	0	0	57	18	30
2017	Executive	81	19	0	0	0	0	0	100	0	14
2017	Administration and Foreign Services	19	37	17	14	10	1	0	58	25	241
2017	Administrative Support	21	40	17	12	5	5	0	64	18	58
2017	Other occupational category	9	39	18	15	15	3	3	50	31	34

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	20	29	17	10	22	1	1	50	33	246
2019	Administrative Support	31	22	26	7	11	0	2	55	19	54
2019	Other occupational category	24	30	19	9	16	0	2	56	25	44
2018	Administration and Foreign Services	22	26	20	16	15	0	0	49	31	231
2018	Administrative Support	27	16	18	18	20	0	0	43	39	49
2018	Other occupational category	32	16	21	14	13	0	4	50	28	30
2017	Executive	59	27	14	0	0	0	0	86	0	14
2017	Administration and Foreign Services	22	25	22	13	16	0	2	48	30	242
2017	Administrative Support	29	19	15	19	9	0	9	53	30	58
2017	Other occupational category	59	12	6	3	12	3	6	77	17	34

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	9	28	31	17	13	0	0	38	31	246
2019	Administrative Support	39	26	17	9	7	0	2	66	17	54
2019	Other occupational category	11	28	26	14	21	0	0	40	34	43
2018	Administration and Foreign Services	10	25	27	19	18	1	0	36	37	231
2018	Administrative Support	31	33	18	12	6	0	0	63	18	49
2018	Other occupational category	0	20	30	21	25	0	4	20	48	30
2017	Executive	7	14	47	14	19	0	0	20	32	14
2017	Administration and Foreign Services	13	27	28	15	15	0	1	41	31	242
2017	Administrative Support	23	39	21	7	7	0	4	64	14	57
2017	Other occupational category	9	18	18	18	35	0	3	27	54	34

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	25	33	23	9	8	0	1	60	17	245
2019	Administrative Support	45	28	11	8	4	0	4	76	12	53
2019	Other occupational category	29	23	19	9	20	0	0	53	29	44
2018	Administration and Foreign Services	22	31	26	13	7	1	1	54	20	231
2018	Administrative Support	41	33	14	8	2	0	2	75	10	49
2018	Other occupational category	7	29	20	28	13	0	4	37	43	30
2017	Executive	20	47	0	20	12	0	0	68	32	14
2017	Administration and Foreign Services	25	34	26	9	4	0	1	60	14	241
2017	Administrative Support	33	28	19	5	3	2	10	69	10	58
2017	Other occupational category	18	22	12	24	18	0	6	42	45	33

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	20	28	19	17	14	1	1	49	32	244
2019	Administrative Support	37	22	20	11	7	0	2	60	19	54
2019	Other occupational category	32	19	21	12	12	2	2	53	24	44
2018	Administration and Foreign Services	12	27	24	16	20	1	0	40	36	230
2018	Administrative Support	40	10	25	15	10	0	0	50	25	48
2018	Other occupational category	11	18	14	18	39	0	0	29	57	30
2017	Executive	20	34	7	14	26	0	0	54	39	14
2017	Administration and Foreign Services	17	23	24	19	15	0	2	40	35	240
2017	Administrative Support	26	29	18	12	12	0	4	57	25	58
2017	Other occupational category	15	15	12	9	44	0	6	32	56	34

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	43	28	12	5	3	1	7	78	9	246
2019	Administrative Support	66	17	9	0	2	0	6	88	2	53
2019	Other occupational category	29	21	19	11	20	0	0	50	31	44
2018	Administration and Foreign Services	44	24	13	7	3	2	7	75	11	230
2018	Administrative Support	69	8	12	0	0	2	8	86	0	49
2018	Other occupational category	7	25	30	14	20	0	4	33	35	30
2017	Executive	20	27	27	0	26	0	0	47	26	14
2017	Administration and Foreign Services	48	16	17	5	3	0	11	72	8	242
2017	Administrative Support	51	12	2	5	0	2	28	90	7	58
2017	Other occupational category	18	15	23	12	20	0	12	37	36	34

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	31	34	20	9	5	0	0	66	14	245
2019	Administrative Support	40	28	19	8	4	0	2	69	12	53
2019	Other occupational category	33	21	14	18	14	0	0	54	32	43
2018	Administration and Foreign Services	29	24	25	15	6	1	0	54	22	231
2018	Administrative Support	42	27	19	8	4	0	0	69	13	48
2018	Other occupational category	13	27	27	14	20	0	0	39	34	30
2017	Executive	27	27	32	7	7	0	0	54	14	14
2017	Administration and Foreign Services	29	32	23	9	6	0	1	61	15	242
2017	Administrative Support	43	24	17	7	3	0	5	71	11	58
2017	Other occupational category	18	18	36	15	9	0	6	37	25	34

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	33	31	21	6	6	1	0	66	13	244
2019	Administrative Support	33	35	19	7	4	0	2	70	11	54
2019	Other occupational category	42	25	12	9	11	0	2	68	20	44
2018	Administration and Foreign Services	25	34	21	11	7	2	0	61	18	231
2018	Administrative Support	38	29	10	10	8	2	2	70	20	48
2018	Other occupational category	39	32	14	2	9	0	4	74	11	30
2017	Executive	41	34	19	7	0	0	0	74	7	14
2017	Administration and Foreign Services	32	35	16	10	4	2	1	69	15	242
2017	Administrative Support	30	33	20	5	3	2	7	68	9	58
2017	Other occupational category	36	15	18	6	15	0	12	57	23	34

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	27	34	21	11	7	0	0	61	18	245
2019	Administrative Support	28	43	15	9	4	0	2	72	13	54
2019	Other occupational category	48	25	13	7	7	0	0	73	14	44
2018	Administration and Foreign Services	22	35	23	10	8	2	0	58	19	230
2018	Administrative Support	38	27	10	19	4	2	0	66	23	48
2018	Other occupational category	46	22	14	7	7	0	4	70	15	30
2017	Executive	34	41	19	7	0	0	0	74	7	14
2017	Administration and Foreign Services	22	38	19	12	7	2	0	61	19	242
2017	Administrative Support	30	33	19	12	2	2	4	66	14	58
2017	Other occupational category	36	20	18	6	9	0	12	64	17	34

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	40	30	18	7	5	1	0	70	12	243
2019	Administrative Support	33	28	22	13	2	0	2	62	15	54
2019	Other occupational category	53	27	9	6	5	0	0	80	11	44
2018	Administration and Foreign Services	32	36	21	5	4	1	0	69	10	231
2018	Administrative Support	39	28	26	0	4	0	2	69	4	46
2018	Other occupational category	60	7	9	16	0	0	7	73	17	30
2017	Executive	54	27	0	7	0	0	12	92	8	14
2017	Administration and Foreign Services	35	36	13	9	6	0	1	72	15	241
2017	Administrative Support	37	31	17	9	2	0	4	71	11	57
2017	Other occupational category	46	21	12	6	3	0	12	76	10	33

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	46	23	14	8	7	2	0	70	15	245
2019	Administrative Support	47	21	13	8	9	0	2	69	17	53
2019	Other occupational category	63	19	9	2	7	0	0	82	9	43

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	30	35	18	9	7	1	0	65	16	246
2019	Administrative Support	37	24	26	7	2	0	4	63	10	54
2019	Other occupational category	42	25	22	5	6	0	0	67	11	44
2018	Administration and Foreign Services	25	37	21	9	7	0	0	62	17	231
2018	Administrative Support	33	35	23	4	4	0	0	69	8	48
2018	Other occupational category	18	29	30	9	7	0	7	50	17	30
2017	Executive	47	20	14	0	0	0	19	83	0	14
2017	Administration and Foreign Services	31	28	22	11	6	1	1	61	17	242
2017	Administrative Support	30	34	12	12	3	5	4	70	17	58
2017	Other occupational category	29	33	9	9	12	0	9	68	22	34

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	54	27	9	5	4	0	1	81	9	246
2019	Administrative Support	63	24	7	0	0	0	6	92	0	54
2019	Other occupational category	54	28	9	0	4	2	2	86	4	44
2018	Administration and Foreign Services	50	25	13	4	5	0	1	77	10	230
2018	Administrative Support	63	21	8	2	2	0	4	87	4	48
2018	Other occupational category	67	18	7	0	0	0	7	92	0	29
2017	Executive	81	0	12	0	0	0	7	87	0	14
2017	Administration and Foreign Services	49	21	17	6	5	0	2	71	11	242
2017	Administrative Support	54	30	4	7	2	0	4	87	9	56
2017	Other occupational category	59	15	18	3	0	0	6	78	3	34

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	69	16	4	2	3	0	5	90	6	244
2019	Administrative Support	62	17	4	2	2	0	13	91	4	52
2019	Other occupational category	76	11	0	2	2	2	6	95	5	44
2018	Administration and Foreign Services	70	17	5	0	1	2	5	93	2	231
2018	Administrative Support	67	15	6	2	4	0	6	87	7	48
2018	Other occupational category	82	4	5	0	0	0	9	94	0	30

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	75	9	6	4	2	1	2	87	6	244
2019	Administrative Support	67	11	7	2	9	2	2	81	12	54
2019	Other occupational category	84	7	0	0	6	2	0	94	6	44
2018	Administration and Foreign Services	66	12	8	4	6	1	3	81	10	231
2018	Administrative Support	65	13	8	0	8	2	4	82	9	48
2018	Other occupational category	77	13	4	0	4	0	4	92	4	30
2017	Executive	74	7	0	0	12	0	7	87	13	14
2017	Administration and Foreign Services	67	13	9	4	3	1	3	83	8	242
2017	Administrative Support	69	7	9	3	5	3	3	81	9	57
2017	Other occupational category	85	0	3	6	3	0	3	88	9	34

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	55	29	10	3	2	0	2	85	5	244
2019	Administrative Support	43	31	15	4	6	0	2	75	9	54
2019	Other occupational category	77	16	5	0	0	0	2	95	0	44
2018	Administration and Foreign Services	51	28	9	6	4	0	1	81	10	231
2018	Administrative Support	42	27	15	6	6	0	4	72	13	48
2018	Other occupational category	59	27	9	0	2	0	4	89	2	30
2017	Executive	68	14	0	0	12	0	7	87	13	14
2017	Administration and Foreign Services	47	32	12	5	2	1	1	80	7	242
2017	Administrative Support	39	33	10	10	3	0	3	75	14	57
2017	Other occupational category	68	15	6	3	6	0	3	85	9	34

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	59	22	11	4	3	0	1	82	7	243
2019	Administrative Support	49	13	15	15	6	0	2	63	21	53
2019	Other occupational category	66	18	2	2	6	0	5	88	9	43
2018	Administration and Foreign Services	55	20	11	7	6	0	1	76	13	230
2018	Administrative Support	52	23	8	2	10	0	4	78	13	48
2018	Other occupational category	71	9	11	0	2	0	7	86	2	29
2017	Executive	74	7	12	0	0	0	7	87	0	14
2017	Administration and Foreign Services	58	22	9	7	3	1	1	81	10	240
2017	Administrative Support	57	19	9	7	3	2	3	80	11	58
2017	Other occupational category	64	12	6	9	3	0	6	81	13	33

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	52	15	6	2	0	1	24	90	3	243
2019	Administrative Support	65	4	2	4	0	0	25	92	5	52
2019	Other occupational category	63	10	0	0	0	0	27	100	0	41
2018	Administration and Foreign Services	52	9	5	2	0	0	32	90	3	228
2018	Administrative Support	47	8	4	2	2	0	37	87	6	49
2018	Other occupational category	61	5	5	0	0	0	28	92	0	30
2017	Executive	61	20	0	0	0	0	19	100	0	14
2017	Administration and Foreign Services	55	12	4	1	0	1	28	93	2	240
2017	Administrative Support	51	3	0	0	0	0	45	100	0	57
2017	Other occupational category	61	9	0	3	3	0	24	92	8	33

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	64	21	9	1	1	0	3	88	2	243
2019	Administrative Support	65	26	4	0	0	0	6	96	0	54
2019	Other occupational category	86	5	5	0	2	0	2	93	2	43
2018	Administration and Foreign Services	60	22	7	3	1	1	6	89	4	231
2018	Administrative Support	59	24	2	0	4	2	8	93	5	49
2018	Other occupational category	66	21	9	0	0	0	4	91	0	30
2017	Executive	61	14	7	0	0	0	19	92	0	14
2017	Administration and Foreign Services	65	20	8	2	1	0	4	89	3	241
2017	Administrative Support	72	14	3	0	0	0	10	96	0	57
2017	Other occupational category	71	18	0	0	0	0	12	100	0	34

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	73	13	4	3	3	1	4	90	6	244
2019	Administrative Support	57	28	4	0	7	2	2	88	8	54
2019	Other occupational category	72	14	2	2	5	0	5	90	7	43
2018	Administration and Foreign Services	71	14	3	3	4	0	5	90	7	231
2018	Administrative Support	55	12	10	8	12	0	2	69	21	49
2018	Other occupational category	50	4	18	7	14	0	7	58	23	30
2017	Executive	81	0	0	12	0	0	7	87	13	14
2017	Administration and Foreign Services	64	17	8	2	4	0	5	86	6	241
2017	Administrative Support	54	20	7	12	3	0	3	76	16	57
2017	Other occupational category	47	3	18	9	18	0	6	53	28	34

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	44	36	15	3	1	0	1	81	4	244
2019	Administrative Support	44	44	9	0	0	0	2	91	0	54
2019	Other occupational category	75	14	9	0	2	0	0	88	2	44
2018	Administration and Foreign Services	42	38	14	3	2	1	1	81	4	231
2018	Administrative Support	35	35	21	4	2	0	2	72	6	48
2018	Other occupational category	61	13	16	0	4	0	7	79	4	30
2017	Executive	68	26	0	0	0	0	7	100	0	14
2017	Administration and Foreign Services	52	29	12	3	1	0	2	83	5	241
2017	Administrative Support	44	37	14	2	0	0	3	84	2	57
2017	Other occupational category	70	9	9	0	0	0	12	89	0	34

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	12	35	34	16	3	0	0	47	19	246
2019	Administrative Support	35	22	30	11	2	0	0	57	13	54
2019	Other occupational category	25	29	25	12	6	0	2	56	18	44
2018	Administration and Foreign Services	12	28	37	15	7	1	0	40	22	232
2018	Administrative Support	24	29	27	8	10	0	2	54	19	49
2018	Other occupational category	7	32	39	11	7	0	4	41	19	30
2017	Executive	14	34	53	0	0	0	0	47	0	14
2017	Administration and Foreign Services	11	28	42	13	5	0	1	39	19	242
2017	Administrative Support	14	38	39	3	3	2	0	53	7	58
2017	Other occupational category	9	24	32	23	12	0	0	33	35	34

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	11	20	41	20	7	0	0	28	31	246
2019	Administrative Support	15	13	23	27	21	0	0	48	29	52
2019	Other occupational category	11	14	47	19	7	0	2	27	25	43
2018	Administration and Foreign Services	10	30	37	19	5	0	0	24	39	228
2018	Administrative Support	9	19	30	21	19	0	2	41	28	47
2018	Other occupational category	11	22	54	9	4	0	0	13	33	29
2017	Executive	7	14	41	19	20	0	0	39	20	14
2017	Administration and Foreign Services	13	18	41	21	6	1	1	27	31	241
2017	Administrative Support	5	10	34	26	21	0	4	49	16	58
2017	Other occupational category	9	38	32	15	6	0	0	21	47	34

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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	19	32	24	9	14	2	0	20	80	246
2019	Administrative Support	41	24	22	6	7	0	0	41	59	54
2019	Other occupational category	9	35	25	11	16	2	2	9	91	44
2018	Administration and Foreign Services	28	30	21	9	10	0	1	29	71	231
2018	Administrative Support	41	16	20	10	12	0	0	41	59	49
2018	Other occupational category	39	36	4	11	11	0	0	39	61	30
2017	Executive	46	41	7	0	0	7	0	49	51	14
2017	Administration and Foreign Services	31	23	21	10	12	2	2	32	68	242
2017	Administrative Support	40	14	17	20	7	2	0	41	59	57
2017	Other occupational category	35	26	18	3	9	3	6	38	62	34

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	68	32	191
2019	Administrative Support	56	44	32
2019	Other occupational category	89	11	37

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	38	62	190
2019	Administrative Support	53	47	32
2019	Other occupational category	22	78	36
2018	Administration and Foreign Services	38	62	160
2018	Administrative Support	31	69	29
2018	Other occupational category	38	62	19

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	37	20	13	12	12	1	5	60	26	244
2019	Administrative Support	37	19	11	19	7	0	7	60	28	54
2019	Other occupational category	50	9	9	2	0	2	27	84	3	43
2018	Administration and Foreign Services	35	20	14	14	11	0	6	59	26	231
2018	Administrative Support	41	14	16	10	12	0	6	59	24	49
2018	Other occupational category	66	4	9	5	2	0	14	81	9	30

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	17	31	20	11	14	3	5	52	27	192
2019	Administrative Support	31	22	19	13	13	0	3	55	26	32
2019	Other occupational category	22	25	14	19	21	0	0	46	40	37
2018	Administration and Foreign Services	20	24	17	15	12	1	11	51	30	161
2018	Administrative Support	21	41	7	14	17	0	0	62	31	29
2018	Other occupational category	29	32	12	15	12	0	0	62	27	19
2017	Administration and Foreign Services	19	25	17	12	19	3	5	49	33	157
2017	Administrative Support	19	31	12	18	6	3	10	57	28	32
2017	Other occupational category	37	21	10	10	6	0	16	68	20	19

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	6	10	16	24	33	4	6	18	64	192
2019	Administrative Support	19	16	25	3	34	3	0	35	39	32
2019	Other occupational category	3	22	19	11	24	11	11	31	44	37
2018	Administration and Foreign Services	3	7	13	20	44	5	9	12	74	160
2018	Administrative Support	3	14	10	31	38	3	0	18	71	29
2018	Other occupational category	0	21	18	21	24	12	6	25	54	19
2017	Administration and Foreign Services	1	7	16	16	46	4	10	9	72	158
2017	Administrative Support	3	9	12	15	54	0	7	13	74	33
2017	Other occupational category	10	5	16	0	32	10	26	25	51	19

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results by Theme for Parole Board of Canada by Question 94.1. Occupational category (variable derived from question 94)

Table of Contents

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 16. Overall, I like my job.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 31. I am satisfied with the quality of supervision I receive.

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Job fit and development

Question 4. I get the training I need to do my job.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Question 17. I can complete my assigned workload during my regular working hours.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Question 40. I feel that change is managed well in my department or agency.

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.