2019 Public Service Employee Survey Results by Theme for Parole Board of Canada by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	45	32	19	3	0	77	3	28
2019	Security	53	40	7	0	0	93	0	13
2019	Legal services	62	28	0	10	0	90	10	11
2019	Administration and operations	45	40	11	2	2	85	4	140
2019	Human resources	28	41	20	11	0	69	11	20
2019	Financial management	61	34	5	0	0	95	0	17
2019	Information management	41	52	0	7	0	93	7	16
2019	Other services to the public	52	15	27	5	0	68	5	18
2019	None of the above	56	26	8	4	6	82	10	47
2018	Communications or public affairs	48	40	8	0	3	89	3	32
2018	Security	62	23	8	8	0	85	8	12
2018	Administration and operations	41	39	12	5	3	80	8	128
2018	Human resources	40	37	5	0	17	77	17	16
2018	Financial management	35	42	6	16	0	77	16	13
2018	Information management	57	35	4	4	0	92	4	20
2018	Other services to the public	53	38	9	0	0	91	0	18
2018	None of the above	32	48	9	4	6	80	10	40
2017	Communications or public affairs	44	46	3	7	0	90	7	30
2017	Security	40	54	6	0	0	94	0	11
2017	Administration and operations	35	47	10	4	4	83	7	138
2017	Human resources	39	38	6	11	6	77	17	18
2017	Financial management	57	31	6	6	0	88	6	18
2017	Information management	36	45	15	0	4	81	4	26
2017	Other services to the public	60	23	7	10	0	83	10	14
2017	None of the above	50	35	1	7	6	85	13	59
2014	Communications or public affairs	75	25	0	0	0	100	0	20
2014	Administration and operations	31	43	11	8	7	75	15	106
2014	Human resources	50	41	0	0	9	91	9	14
2014	Financial management	21	58	10	10	0	79	10	12
2014	Information management	30	55	10	5	0	86	5	20
2014	Other services to the public	44	38	7	6	4	83	10	31
2014	None of the above	46	37	11	2	4	83	6	58

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	46	26	18	10	0	72	10	29
2019	Security	46	33	7	14	0	78	14	13
2019	Legal services	54	27	10	0	10	80	10	11
2019	Administration and operations	41	31	11	7	11	72	18	140
2019	Human resources	34	41	9	16	0	75	16	20
2019	Financial management	66	29	0	5	0	95	5	17
2019	Information management	35	32	19	7	7	67	14	16
2019	Other services to the public	21	47	16	11	5	68	16	18
2019	None of the above	43	28	11	8	10	71	18	47
2018	Communications or public affairs	39	43	11	0	7	82	7	31
2018	Security	54	23	15	8	0	77	8	12
2018	Administration and operations	37	42	5	7	10	78	16	127
2018	Human resources	35	20	37	9	0	55	9	16
2018	Financial management	32	62	0	6	0	94	6	13
2018	Information management	26	53	4	13	4	79	17	19
2018	Other services to the public	54	29	4	9	4	83	13	19
2018	None of the above	20	42	10	17	12	61	29	40
2017	Communications or public affairs	21	46	10	17	7	67	23	30
2017	Security	29	54	6	11	0	83	11	11
2017	Administration and operations	27	43	10	9	10	71	19	138
2017	Human resources	45	33	11	6	6	77	11	18
2017	Financial management	44	27	10	20	0	70	20	18
2017	Information management	32	34	16	15	4	66	18	26
2017	Other services to the public	43	30	7	10	10	72	21	14
2017	None of the above	46	25	10	3	16	71	19	58

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	61	34	5	0	0	95	0	28
2019	Security	69	25	7	0	0	93	0	13
2019	Legal services	72	28	0	0	0	100	0	11
2019	Administration and operations	61	29	8	1	1	90	2	140
2019	Human resources	39	35	15	12	0	74	12	19
2019	Financial management	83	12	5	0	0	95	0	17
2019	Information management	72	21	7	0	0	93	0	16
2019	Other services to the public	66	17	17	0	0	83	0	17
2019	None of the above	74	20	2	2	2	94	4	45
2018	Communications or public affairs	67	25	6	0	3	91	3	31
2018	Security	77	8	8	8	0	85	8	12
2018	Administration and operations	58	31	9	1	1	88	3	127
2018	Human resources	41	36	5	9	9	77	17	16
2018	Financial management	52	32	16	0	0	84	0	13
2018	Information management	63	27	10	0	0	90	0	19
2018	Other services to the public	72	28	0	0	0	100	0	19
2018	None of the above	54	37	4	5	0	91	5	40
2017	Communications or public affairs	57	40	4	0	0	96	0	30
2017	Security	75	18	6	0	0	94	0	11
2017	Administration and operations	62	29	7	1	1	91	3	137
2017	Human resources	50	33	11	0	6	83	6	18
2017	Financial management	82	18	0	0	0	100	0	17
2017	Information management	59	30	7	0	4	89	4	26
2017	Other services to the public	93	7	0	0	0	100	0	14
2017	None of the above	69	27	1	1	1	96	3	59
2014	Communications or public affairs	85	15	0	0	0	100	0	20
2014	Administration and operations	62	27	8	2	1	89	3	106
2014	Human resources	64	27	9	0	0	91	0	14
2014	Financial management	52	27	21	0	0	79	0	12
2014	Information management	75	20	5	0	0	95	0	20
2014	Other services to the public	76	20	4	0	0	96	0	31
2014	None of the above	86	10	4	0	0	96	0	58

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	37	48	14	0	0	0	86	0	29
2019	Security	69	25	7	0	0	0	93	0	13
2019	Legal services	63	27	0	10	0	0	90	10	11
2019	Administration and operations	50	37	8	3	1	0	87	5	140
2019	Human resources	24	53	19	5	0	0	76	5	20
2019	Financial management	61	33	5	0	0	0	95	0	17
2019	Information management	42	51	7	0	0	0	93	0	16
2019	Other services to the public	57	27	5	5	5	0	84	10	18
2019	None of the above	58	26	4	8	4	0	84	12	47
2018	Communications or public affairs	42	43	10	5	0	0	85	5	31
2018	Security	69	15	8	8	0	0	85	8	12
2018	Administration and operations	44	42	5	7	3	0	85	10	127
2018	Human resources	35	36	11	0	17	0	71	17	16
2018	Financial management	22	55	23	0	0	0	77	0	13
2018	Information management	49	46	0	4	0	0	96	4	19
2018	Other services to the public	69	26	5	0	0	0	95	0	19
2018	None of the above	27	50	9	14	0	0	77	14	40
2017	Communications or public affairs	54	39	7	0	0	0	93	0	30
2017	Security	65	29	6	0	0	0	94	0	11
2017	Administration and operations	45	41	8	4	2	0	85	7	136
2017	Human resources	50	33	6	6	6	0	83	11	18
2017	Financial management	77	12	11	0	0	0	89	0	17
2017	Information management	39	46	11	4	0	0	85	4	26
2017	Other services to the public	66	24	0	10	0	0	90	10	14
2017	None of the above	56	28	8	4	4	0	84	8	59
2014	Communications or public affairs	80	20	0	0	0	0	100	0	20
2014	Administration and operations	41	39	9	6	4	1	82	10	106
2014	Human resources	50	41	0	9	0	0	91	9	14
2014	Financial management	47	43	0	10	0	0	90	10	12
2014	Information management	36	50	9	0	5	0	86	5	20
2014	Other services to the public	56	33	7	0	3	0	90	3	31
2014	None of the above	57	32	6	3	2	0	89	6	58

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	45	27	17	11	0	0	0	72	11	29
2019	Security	78	15	0	0	7	0	0	93	7	13
2019	Legal services	37	27	17	0	10	10	0	70	11	11
2019	Administration and operations	38	33	15	9	6	1	0	71	15	140
2019	Human resources	35	35	11	14	5	0	0	70	19	20
2019	Financial management	61	28	5	0	5	0	0	89	5	17
2019	Information management	37	26	23	7	7	0	0	63	14	16
2019	Other services to the public	39	17	11	32	0	0	0	56	32	18
2019	None of the above	46	28	5	17	4	0	0	74	21	46
2018	Communications or public affairs	28	39	12	12	10	0	0	66	22	32
2018	Security	62	23	8	8	0	0	0	85	8	12
2018	Administration and operations	47	26	13	7	7	1	0	73	14	129
2018	Human resources	49	29	14	9	0	0	0	77	9	16
2018	Financial management	45	39	10	0	6	0	0	84	6	13
2018	Information management	41	37	19	0	4	0	0	77	4	19
2018	Other services to the public	58	17	14	12	0	0	0	74	12	18
2018	None of the above	26	34	11	19	8	2	0	61	28	39
2017	Communications or public affairs	24	38	17	21	0	0	0	62	21	29
2017	Security	14	36	39	11	0	0	0	50	11	11
2017	Administration and operations	42	23	21	6	6	1	1	67	11	138
2017	Human resources	50	44	6	0	0	0	0	94	0	18
2017	Financial management	56	11	12	16	5	0	0	68	21	17
2017	Information management	52	27	18	4	0	0	0	78	4	26
2017	Other services to the public	49	24	17	10	0	0	0	72	10	14
2017	None of the above	44	26	8	6	15	0	0	70	22	60
2014	Communications or public affairs	53	11	22	5	9	0	0	63	14	19
2014	Administration and operations	31	38	12	10	8	0	0	69	18	106
2014	Human resources	30	50	20	0	0	0	0	80	0	14
2014	Financial management	47	32	10	0	10	0	0	79	10	12
2014	Information management	41	30	10	15	5	0	0	70	20	20
2014	Other services to the public	28	39	11	13	6	3	0	69	20	31
2014	None of the above	47	28	12	3	9	2	0	75	13	58

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	41	21	23	16	0	0	61	16	29
2019	Security	68	25	0	0	7	0	93	7	12
2019	Legal services	37	27	17	0	10	10	70	11	11
2019	Administration and operations	41	31	13	11	4	1	73	15	140
2019	Human resources	28	46	6	14	5	0	75	19	20
2019	Financial management	55	34	5	0	5	0	89	5	17
2019	Information management	42	21	30	7	0	0	63	7	16
2019	Other services to the public	45	11	11	27	5	0	56	32	18
2019	None of the above	47	24	11	8	10	0	71	18	47
2018	Communications or public affairs	25	42	17	6	10	0	66	16	32
2018	Security	62	23	8	8	0	0	85	8	12
2018	Administration and operations	44	33	10	6	6	1	78	12	128
2018	Human resources	49	37	5	0	9	0	86	9	16
2018	Financial management	51	33	10	0	6	0	84	6	13
2018	Information management	43	47	6	4	0	0	90	4	19
2018	Other services to the public	70	5	20	5	0	0	75	5	17
2018	None of the above	24	39	6	21	8	2	64	29	40
2017	Communications or public affairs	27	36	24	10	4	0	63	13	30
2017	Security	14	53	22	11	0	0	67	11	11
2017	Administration and operations	37	37	14	7	5	1	74	12	138
2017	Human resources	50	44	0	6	0	0	94	6	18
2017	Financial management	54	16	11	15	5	0	69	20	18
2017	Information management	48	19	18	4	4	7	73	8	26
2017	Other services to the public	43	40	7	10	0	0	83	10	14
2017	None of the above	45	26	9	6	14	0	71	20	60
2014	Communications or public affairs	61	20	10	5	3	0	81	9	20
2014	Administration and operations	29	38	17	9	7	0	67	16	106
2014	Human resources	38	55	7	0	0	0	93	0	14
2014	Financial management	47	43	0	10	0	0	90	10	12
2014	Information management	41	45	10	0	5	0	86	5	20
2014	Other services to the public	32	37	7	17	3	3	72	20	31
2014	None of the above	45	35	6	9	6	0	80	14	58

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	34	18	13	27	8	0	0	52	35	29
2019	Security	77	16	0	0	7	0	0	93	7	12
2019	Legal services	51	8	9	0	11	20	0	74	14	10
2019	Administration and operations	40	23	19	9	5	4	1	66	14	140
2019	Human resources	23	35	16	11	9	5	0	62	21	20
2019	Financial management	36	30	22	0	12	0	0	66	12	17
2019	Information management	30	26	37	7	0	0	0	56	7	16
2019	Other services to the public	40	17	7	10	21	5	0	60	33	18
2019	None of the above	41	14	15	8	13	7	2	61	23	47
2018	Communications or public affairs	24	25	27	17	7	0	0	49	24	31
2018	Security	69	8	15	8	0	0	0	77	8	12
2018	Administration and operations	39	23	19	7	8	4	1	65	15	129
2018	Human resources	37	6	28	9	9	12	0	49	20	16
2018	Financial management	22	33	13	10	6	6	10	66	19	13
2018	Information management	50	39	6	0	0	4	0	94	0	19
2018	Other services to the public	44	25	14	12	0	4	0	73	12	18
2018	None of the above	16	38	18	8	15	2	3	57	24	40
2017	Communications or public affairs	23	33	24	16	4	0	0	56	19	30
2017	Security	14	29	11	46	0	0	0	43	46	11
2017	Administration and operations	37	29	13	12	6	3	0	68	19	137
2017	Human resources	50	38	0	0	6	6	0	94	6	18
2017	Financial management	49	0	22	15	9	6	0	52	25	18
2017	Information management	36	19	26	11	4	4	0	57	15	26
2017	Other services to the public	40	29	7	0	0	24	0	91	0	14
2017	None of the above	49	16	6	5	15	3	7	71	23	59
2014	Communications or public affairs	61	20	5	5	8	0	0	81	14	20
2014	Administration and operations	36	25	13	12	11	3	0	62	24	106
2014	Human resources	30	22	14	34	0	0	0	52	34	14
2014	Financial management	38	23	18	21	0	0	0	62	21	12
2014	Information management	41	25	10	14	10	0	0	66	24	20
2014	Other services to the public	32	31	13	14	6	3	0	65	21	31
2014	None of the above	47	22	8	9	6	7	2	76	16	58

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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	54	21	11	10	4	0	0	75	14	29
2019	Security	31	38	14	0	0	0	17	83	0	13
2019	Legal services	54	10	9	10	0	9	10	78	12	11
2019	Administration and operations	41	30	18	5	3	1	3	73	8	139
2019	Human resources	42	30	16	0	0	0	12	81	0	19
2019	Financial management	47	29	0	6	0	11	7	92	8	17
2019	Information management	21	34	25	7	7	0	7	59	15	16
2019	Other services to the public	44	27	5	5	0	5	13	87	6	18
2019	None of the above	50	21	10	8	4	0	7	76	13	47

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	51	35	14	0	0	0	0	86	0	29
2019	Security	46	40	0	7	0	7	0	93	7	13
2019	Legal services	63	0	18	0	10	9	0	69	11	11
2019	Administration and operations	43	28	13	7	7	2	0	72	14	140
2019	Human resources	35	38	27	0	0	0	0	73	0	20
2019	Financial management	51	44	5	0	0	0	0	95	0	17
2019	Information management	42	33	5	12	7	0	0	75	19	16
2019	Other services to the public	56	26	6	5	7	0	0	82	12	18
2019	None of the above	49	21	13	4	9	0	5	73	13	47
2018	Communications or public affairs	54	28	8	5	6	0	0	82	11	31
2018	Security	62	15	23	0	0	0	0	77	0	12
2018	Administration and operations	48	33	9	7	2	1	0	82	9	129
2018	Human resources	46	34	20	0	0	0	0	80	0	16
2018	Financial management	38	56	0	6	0	0	0	94	6	13
2018	Information management	36	35	12	12	4	0	0	72	16	19
2018	Other services to the public	47	20	7	11	4	11	0	75	17	19
2018	None of the above	26	30	11	14	7	9	3	63	24	40
2017	Communications or public affairs	20	44	16	10	10	0	0	64	19	30
2017	Security	25	47	28	0	0	0	0	72	0	11
2017	Administration and operations	46	30	7	8	6	2	1	79	14	138
2017	Human resources	55	23	6	17	0	0	0	78	17	18
2017	Financial management	52	22	20	5	0	0	0	74	5	17
2017	Information management	48	30	7	11	4	0	0	78	15	26
2017	Other services to the public	63	14	16	0	0	7	0	82	0	14
2017	None of the above	50	31	8	6	4	0	2	82	10	60
2014	Communications or public affairs	51	20	5	10	3	5	5	79	15	20
2014	Administration and operations	37	31	15	7	6	3	1	71	13	106
2014	Human resources	60	7	26	8	0	0	0	66	8	14
2014	Financial management	49	34	0	17	0	0	0	83	17	12
2014	Information management	40	39	11	5	0	0	5	83	6	20
2014	Other services to the public	38	31	5	9	10	7	0	73	21	31
2014	None of the above	50	18	8	8	8	6	2	74	17	58

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	47	38	14	0	0	0	0	86	0	29
2019	Security	53	33	0	7	7	0	0	86	14	13
2019	Legal services	54	9	20	0	18	0	0	62	18	11
2019	Administration and operations	41	34	11	6	8	0	1	76	13	140
2019	Human resources	41	54	0	5	0	0	0	95	5	19
2019	Financial management	60	29	11	0	0	0	0	89	0	17
2019	Information management	44	30	0	14	12	0	0	74	26	16
2019	Other services to the public	38	39	5	11	7	0	0	77	18	18
2019	None of the above	51	22	10	2	11	0	5	77	13	47
2018	Communications or public affairs	42	37	10	8	3	0	0	79	11	31
2018	Security	54	31	8	8	0	0	0	85	8	12
2018	Administration and operations	40	34	14	8	3	0	1	74	11	129
2018	Human resources	37	40	23	0	0	0	0	77	0	16
2018	Financial management	38	49	6	6	0	0	0	88	6	13
2018	Information management	37	22	0	31	4	6	0	63	37	19
2018	Other services to the public	44	33	0	11	4	7	0	83	17	19
2018	None of the above	29	29	12	12	11	3	3	63	24	40
2017	Communications or public affairs	27	33	14	19	7	0	0	60	26	30
2017	Security	32	40	17	11	0	0	0	72	11	11
2017	Administration and operations	43	32	13	5	6	1	1	76	11	138
2017	Human resources	45	27	17	6	6	0	0	72	11	18
2017	Financial management	43	17	22	19	0	0	0	60	19	18
2017	Information management	40	38	11	4	7	0	0	78	11	26
2017	Other services to the public	76	17	0	0	0	7	0	100	0	14
2017	None of the above	48	33	8	5	4	0	2	83	9	60
2014	Communications or public affairs	50	15	10	10	9	6	0	69	20	20
2014	Administration and operations	38	33	11	10	6	2	1	73	16	106
2014	Human resources	51	35	7	8	0	0	0	86	8	14
2014	Financial management	31	48	0	0	21	0	0	79	21	12
2014	Information management	40	34	11	11	0	0	5	78	11	20
2014	Other services to the public	38	40	3	6	13	0	0	78	19	31
2014	None of the above	50	20	12	10	7	0	0	71	17	58

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	54	35	0	3	3	4	0	93	7	29
2019	Security	46	32	15	7	0	0	0	78	7	13
2019	Legal services	62	10	18	0	10	0	0	72	10	11
2019	Administration and operations	51	30	3	10	5	1	0	81	15	140
2019	Human resources	62	28	5	5	0	0	0	90	5	19
2019	Financial management	61	28	11	0	0	0	0	89	0	17
2019	Information management	37	25	25	7	7	0	0	62	14	16
2019	Other services to the public	39	49	5	0	7	0	0	88	7	18
2019	None of the above	53	19	13	2	11	0	2	74	13	47
2018	Communications or public affairs	51	33	5	0	11	0	0	84	11	31
2018	Security	62	23	8	8	0	0	0	85	8	12
2018	Administration and operations	45	35	9	4	6	0	0	80	10	129
2018	Human resources	40	46	14	0	0	0	0	86	0	16
2018	Financial management	38	49	6	6	0	0	0	88	6	13
2018	Information management	43	34	0	23	0	0	0	77	23	19
2018	Other services to the public	41	34	7	7	4	7	0	81	12	19
2018	None of the above	25	42	8	12	11	0	3	69	23	40
2017	Communications or public affairs	34	47	6	3	10	0	0	81	13	30
2017	Security	65	0	35	0	0	0	0	65	0	11
2017	Administration and operations	49	33	5	5	6	0	2	84	11	137
2017	Human resources	50	33	6	6	6	0	0	83	11	18
2017	Financial management	60	5	22	14	0	0	0	65	14	18
2017	Information management	55	19	11	11	4	0	0	74	15	26
2017	Other services to the public	83	7	10	0	0	0	0	90	0	14
2017	None of the above	54	24	9	9	4	0	0	78	14	60
2014	Communications or public affairs	68	19	5	0	9	0	0	86	9	20
2014	Administration and operations	46	29	12	7	5	1	1	76	12	106
2014	Human resources	51	22	13	14	0	0	0	73	14	14
2014	Financial management	56	27	0	7	10	0	0	83	17	12
2014	Information management	49	30	15	0	5	0	0	80	5	20
2014	Other services to the public	37	34	6	4	16	0	3	73	21	31
2014	None of the above	54	14	17	7	7	2	0	69	14	57

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	36	38	18	3	0	4	0	78	3	29
2019	Security	46	54	0	0	0	0	0	100	0	13
2019	Legal services	56	7	17	0	10	10	0	70	11	11
2019	Administration and operations	34	32	14	8	8	4	0	69	16	140
2019	Human resources	23	21	14	32	9	0	0	44	41	20
2019	Financial management	72	18	0	5	0	5	0	95	5	17
2019	Information management	44	30	12	0	14	0	0	74	14	16
2019	Other services to the public	45	22	16	17	0	0	0	67	17	18
2019	None of the above	46	24	12	7	10	0	0	71	17	47
2018	Communications or public affairs	35	32	15	9	6	3	0	69	15	32
2018	Security	50	15	23	0	0	12	0	74	0	12
2018	Administration and operations	46	29	10	4	7	3	0	77	12	127
2018	Human resources	0	49	37	5	0	9	0	53	6	16
2018	Financial management	71	23	0	0	6	0	0	94	6	13
2018	Information management	36	26	23	6	4	4	0	66	11	19
2018	Other services to the public	41	30	14	11	4	0	0	72	15	19
2018	None of the above	15	44	11	12	15	3	0	61	28	40
2017	Communications or public affairs	17	50	20	7	4	3	0	69	11	30
2017	Security	29	18	35	18	0	0	0	47	18	11
2017	Administration and operations	31	35	14	8	8	3	0	68	17	138
2017	Human resources	33	45	17	0	5	0	0	78	5	18
2017	Financial management	58	12	26	0	5	0	0	69	5	18
2017	Information management	30	42	14	0	0	14	0	83	0	26
2017	Other services to the public	49	21	7	24	0	0	0	69	24	14
2017	None of the above	40	27	10	9	12	2	0	68	21	60
2014	Communications or public affairs	34	36	11	5	14	0	0	70	19	20
2014	Administration and operations	27	38	14	9	7	6	0	69	16	106
2014	Human resources	24	34	8	20	0	15	0	68	23	14
2014	Financial management	43	37	0	10	0	9	0	89	11	12
2014	Information management	36	44	0	5	10	5	0	84	16	20
2014	Other services to the public	30	26	6	19	16	4	0	57	36	31
2014	None of the above	35	29	16	5	13	0	2	65	18	58

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	42	34	21	3	0	0	0	76	3	29
2019	Security	38	55	7	0	0	0	0	93	0	13
2019	Legal services	35	28	17	0	10	10	0	70	11	11
2019	Administration and operations	32	31	17	7	11	2	0	65	18	140
2019	Human resources	23	30	11	26	9	0	0	54	35	20
2019	Financial management	72	23	0	0	5	0	0	95	5	17
2019	Information management	49	5	32	0	14	0	0	55	14	16
2019	Other services to the public	36	29	17	10	7	0	0	65	18	17
2019	None of the above	47	20	13	10	10	0	0	67	21	47
2018	Communications or public affairs	29	32	18	10	10	0	0	61	21	32
2018	Security	62	8	23	8	0	0	0	69	8	12
2018	Administration and operations	38	35	8	9	10	1	0	73	19	126
2018	Human resources	14	46	26	14	0	0	0	60	14	16
2018	Financial management	71	23	0	0	6	0	0	94	6	13
2018	Information management	32	29	21	10	4	4	0	64	15	19
2018	Other services to the public	41	30	7	17	4	0	0	72	22	19
2018	None of the above	11	42	11	18	15	3	0	55	34	40
2017	Communications or public affairs	23	37	17	17	7	0	0	60	23	30
2017	Security	18	18	25	40	0	0	0	36	40	11
2017	Administration and operations	26	40	9	14	11	1	0	67	24	138
2017	Human resources	39	34	0	27	0	0	0	73	27	18
2017	Financial management	52	11	19	6	11	0	0	64	17	18
2017	Information management	29	38	18	11	4	0	0	67	14	26
2017	Other services to the public	43	23	7	17	0	10	0	73	19	14
2017	None of the above	33	30	11	11	13	1	0	64	24	60
2014	Communications or public affairs	36	30	11	15	8	0	0	65	24	20
2014	Administration and operations	23	37	17	12	9	2	0	61	22	106
2014	Human resources	40	40	20	0	0	0	0	80	0	14
2014	Financial management	37	23	21	10	0	9	0	66	11	12
2014	Information management	36	20	29	5	10	0	0	56	15	20
2014	Other services to the public	18	39	10	16	17	0	0	57	33	31
2014	None of the above	26	35	13	7	15	4	2	64	23	58

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	27	37	14	14	0	8	0	69	16	29
2019	Security	31	38	7	0	7	17	0	83	8	13
2019	Legal services	27	10	34	10	10	10	0	41	22	11
2019	Administration and operations	28	28	15	14	11	4	0	58	25	140
2019	Human resources	14	31	14	27	14	0	0	44	41	20
2019	Financial management	55	34	5	0	5	0	0	89	5	17
2019	Information management	42	7	25	12	14	0	0	49	26	16
2019	Other services to the public	28	22	28	15	7	0	0	50	22	18
2019	None of the above	41	21	9	15	12	0	3	63	28	47
2018	Communications or public affairs	24	32	15	17	6	6	0	59	25	32
2018	Security	38	25	17	0	8	13	0	72	9	11
2018	Administration and operations	27	35	12	16	8	3	0	63	24	126
2018	Human resources	14	43	37	0	5	0	0	58	5	16
2018	Financial management	38	56	0	0	6	0	0	94	6	13
2018	Information management	22	24	29	17	4	4	0	49	22	19
2018	Other services to the public	41	23	7	17	11	0	0	64	28	19
2018	None of the above	3	34	23	21	16	3	0	38	38	40
2017	Communications or public affairs	16	30	27	23	4	0	0	47	26	30
2017	Security	25	0	46	22	7	0	0	25	29	11
2017	Administration and operations	21	34	12	16	11	4	0	58	29	138
2017	Human resources	28	39	17	16	0	0	0	67	16	18
2017	Financial management	48	21	5	15	11	0	0	69	26	18
2017	Information management	22	38	22	7	4	7	0	65	12	26
2017	Other services to the public	31	12	10	24	7	16	0	51	37	14
2017	None of the above	25	28	17	14	13	4	0	55	28	60
2014	Communications or public affairs	31	35	5	16	8	5	0	69	26	20
2014	Administration and operations	16	37	18	17	7	3	0	55	26	106
2014	Human resources	24	57	20	0	0	0	0	80	0	14
2014	Financial management	37	34	21	0	0	9	0	77	0	12
2014	Information management	30	26	24	15	5	0	0	56	20	20
2014	Other services to the public	15	42	16	3	19	4	0	60	23	31
2014	None of the above	24	31	18	10	11	4	2	59	22	58

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	27	50	11	11	0	0	0	78	11	29
2019	Security	37	25	23	8	7	0	0	63	14	13
2019	Legal services	10	44	7	10	20	10	0	59	33	11
2019	Administration and operations	23	36	15	10	11	4	1	62	23	140
2019	Human resources	19	25	10	32	14	0	0	44	46	20
2019	Financial management	66	29	0	0	5	0	0	95	5	17
2019	Information management	37	5	18	26	14	0	0	42	40	16
2019	Other services to the public	23	16	28	22	12	0	0	39	33	18
2019	None of the above	29	31	15	19	6	0	0	60	25	47
2018	Communications or public affairs	23	32	19	14	6	6	0	59	21	31
2018	Security	27	38	8	8	8	12	0	74	17	12
2018	Administration and operations	24	38	16	13	10	0	0	62	22	126
2018	Human resources	9	65	20	5	0	0	0	74	5	16
2018	Financial management	29	65	0	0	6	0	0	94	6	13
2018	Information management	36	12	25	18	4	4	0	51	23	19
2018	Other services to the public	37	23	11	18	11	0	0	60	29	19
2018	None of the above	5	35	23	19	14	3	0	42	34	40
2017	Communications or public affairs	16	17	24	30	10	3	0	35	41	30
2017	Security	14	33	21	33	0	0	0	47	33	11
2017	Administration and operations	21	37	15	14	13	1	0	58	27	138
2017	Human resources	28	39	27	6	0	0	0	67	6	18
2017	Financial management	30	39	11	15	5	0	0	69	20	18
2017	Information management	26	34	19	11	4	7	0	64	16	26
2017	Other services to the public	20	38	19	15	8	0	0	58	22	13
2017	None of the above	25	31	7	15	17	3	2	60	33	60
2014	Communications or public affairs	37	24	5	5	25	5	0	63	31	20
2014	Administration and operations	15	42	12	18	10	2	0	59	29	105
2014	Human resources	37	50	7	7	0	0	0	87	7	14
2014	Financial management	24	39	17	0	10	9	0	70	11	12
2014	Information management	26	31	15	14	14	0	0	57	28	20
2014	Other services to the public	9	36	14	15	22	3	0	47	39	31
2014	None of the above	21	32	12	20	9	6	2	56	31	58

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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	39	35	10	13	3	0	0	73	16	29
2019	Security	34	43	15	8	0	0	0	77	8	12
2019	Legal services	44	28	18	0	10	0	0	72	10	11
2019	Administration and operations	36	31	12	10	12	0	0	66	22	140
2019	Human resources	35	20	25	10	9	0	0	56	19	20
2019	Financial management	48	36	11	0	5	0	0	84	5	17
2019	Information management	18	68	0	7	7	0	0	86	14	16
2019	Other services to the public	22	40	21	12	5	0	0	62	17	18
2019	None of the above	34	25	22	15	4	0	0	59	19	47
2018	Communications or public affairs	34	43	8	7	7	0	0	77	15	32
2018	Security	67	8	17	8	0	0	0	75	8	11
2018	Administration and operations	31	37	9	13	9	0	1	68	22	129
2018	Human resources	34	26	26	14	0	0	0	60	14	16
2018	Financial management	29	65	0	6	0	0	0	94	6	13
2018	Information management	16	37	16	28	4	0	0	53	32	20
2018	Other services to the public	37	42	4	12	4	0	0	79	16	18
2018	None of the above	17	29	17	18	19	0	0	46	37	40
2017	Communications or public affairs	24	53	10	10	3	0	0	77	13	30
2017	Security	7	65	28	0	0	0	0	72	0	11
2017	Administration and operations	31	41	7	11	10	0	0	71	21	138
2017	Human resources	45	33	6	17	0	0	0	78	17	18
2017	Financial management	39	26	9	16	11	0	0	64	27	18
2017	Information management	36	31	8	18	7	0	0	66	26	26
2017	Other services to the public	43	6	17	24	10	0	0	49	34	14
2017	None of the above	31	33	14	9	11	2	0	65	21	59
2014	Communications or public affairs	30	52	0	10	9	0	0	81	19	20
2014	Administration and operations	29	32	10	15	13	0	1	61	28	106
2014	Human resources	52	27	7	14	0	0	0	79	14	14
2014	Financial management	38	42	10	0	10	0	0	79	10	12
2014	Information management	20	55	11	5	11	0	0	74	15	20
2014	Other services to the public	21	30	16	12	20	0	0	51	33	31
2014	None of the above	27	39	15	11	6	0	2	67	17	57

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	41	47	8	4	0	0	89	4	27
2019	Security	23	70	0	7	0	0	93	7	13
2019	Legal services	44	27	10	10	10	0	71	20	11
2019	Administration and operations	39	42	8	7	4	0	82	11	139
2019	Human resources	35	40	5	20	0	0	75	20	20
2019	Financial management	35	44	11	5	5	0	79	10	17
2019	Information management	42	25	19	7	7	0	67	14	16
2019	Other services to the public	51	27	12	5	5	0	78	10	18
2019	None of the above	45	38	9	6	2	0	83	8	46
2018	Communications or public affairs	41	51	5	3	0	0	92	3	32
2018	Security	69	15	8	8	0	0	85	8	12
2018	Administration and operations	42	38	7	6	7	0	80	13	129
2018	Human resources	29	51	11	9	0	0	80	9	16
2018	Financial management	54	23	13	0	0	10	86	0	13
2018	Information management	29	41	16	14	0	0	70	14	20
2018	Other services to the public	40	48	7	0	4	0	88	4	18
2018	None of the above	43	31	15	9	2	0	74	11	40
2017	Communications or public affairs	51	33	4	10	3	0	83	13	30
2017	Security	40	54	0	6	0	0	94	6	11
2017	Administration and operations	39	43	8	9	2	0	82	11	137
2017	Human resources	39	50	0	11	0	0	89	11	18
2017	Financial management	38	57	0	0	5	0	95	5	18
2017	Information management	22	74	0	0	4	0	96	4	26
2017	Other services to the public	53	23	24	0	0	0	76	0	14
2017	None of the above	53	33	6	7	1	0	85	9	59

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	50	34	10	0	7	0	0	84	7	29
2019	Security	46	33	0	22	0	0	0	78	22	13
2019	Legal services	63	0	18	0	18	0	0	63	18	11
2019	Administration and operations	37	36	11	8	7	1	1	74	15	139
2019	Human resources	46	33	9	11	0	0	0	79	11	20
2019	Financial management	47	38	16	0	0	0	0	84	0	17
2019	Information management	19	49	5	19	7	0	0	68	26	16
2019	Other services to the public	50	23	17	10	0	0	0	73	10	18
2019	None of the above	46	17	26	2	7	0	2	65	9	47
2018	Communications or public affairs	31	46	16	3	3	0	0	77	6	31
2018	Security	42	42	8	8	0	0	0	85	8	12
2018	Administration and operations	37	37	15	8	4	0	0	73	12	128
2018	Human resources	29	45	11	15	0	0	0	74	15	16
2018	Financial management	38	56	0	6	0	0	0	94	6	13
2018	Information management	29	30	6	31	4	0	0	59	35	19
2018	Other services to the public	40	31	16	7	0	7	0	76	7	19
2018	None of the above	23	32	22	10	10	0	3	56	20	40
2017	Communications or public affairs	24	36	17	20	0	3	0	62	20	30
2017	Security	25	53	22	0	0	0	0	78	0	11
2017	Administration and operations	38	43	6	6	6	0	2	82	12	138
2017	Human resources	45	39	0	17	0	0	0	83	17	18
2017	Financial management	48	37	0	16	0	0	0	84	16	18
2017	Information management	38	48	4	7	4	0	0	85	11	26
2017	Other services to the public	47	46	7	0	0	0	0	93	0	14
2017	None of the above	42	32	9	7	10	0	0	74	17	60
2014	Communications or public affairs	47	40	5	0	9	0	0	86	9	20
2014	Administration and operations	33	36	8	13	7	2	1	71	20	106
2014	Human resources	51	35	7	8	0	0	0	86	8	14
2014	Financial management	30	39	31	0	0	0	0	69	0	12
2014	Information management	35	40	14	5	5	0	0	75	11	20
2014	Other services to the public	30	45	9	0	16	0	0	75	16	31
2014	None of the above	43	22	9	15	9	0	3	67	24	58

Job fit and development

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	21	51	7	18	3	0	0	72	21	29
2019	Security	23	71	0	7	0	0	0	93	7	13
2019	Legal services	56	26	9	0	10	0	0	82	10	11
2019	Administration and operations	31	38	10	11	9	0	1	70	20	139
2019	Human resources	19	54	10	17	0	0	0	73	17	19
2019	Financial management	54	17	11	17	0	0	0	71	17	17
2019	Information management	41	45	7	7	0	0	0	86	7	16
2019	Other services to the public	31	34	6	17	12	0	0	65	29	17
2019	None of the above	42	39	4	7	6	0	2	83	13	47
2018	Communications or public affairs	17	53	8	11	7	0	3	72	19	32
2018	Security	47	38	15	0	0	0	0	85	0	12
2018	Administration and operations	27	50	5	13	4	1	0	78	17	129
2018	Human resources	28	52	11	9	0	0	0	80	9	16
2018	Financial management	29	38	0	0	23	10	0	75	25	13
2018	Information management	31	29	20	20	0	0	0	60	20	20
2018	Other services to the public	40	48	7	4	0	0	0	88	4	18
2018	None of the above	30	47	6	5	11	0	0	77	17	40
2017	Communications or public affairs	17	43	3	30	6	0	0	60	37	30
2017	Security	29	65	0	6	0	0	0	94	6	11
2017	Administration and operations	32	35	11	19	4	0	0	67	22	138
2017	Human resources	34	44	11	11	0	0	0	78	11	18
2017	Financial management	53	38	0	9	0	0	0	91	9	18
2017	Information management	29	60	4	7	0	0	0	89	7	26
2017	Other services to the public	25	41	17	17	0	0	0	66	17	14
2017	None of the above	34	43	9	6	5	2	0	79	11	59
2014	Communications or public affairs	21	49	11	15	3	0	0	70	19	20
2014	Administration and operations	25	45	10	12	8	0	0	70	20	106
2014	Human resources	36	57	0	8	0	0	0	92	8	14
2014	Financial management	49	41	0	0	10	0	0	90	10	12
2014	Information management	30	41	25	5	0	0	0	70	5	20
2014	Other services to the public	28	44	3	15	11	0	0	72	25	31
2014	None of the above	25	48	10	10	7	0	0	73	17	58

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	28	13	26	23	3	7	0	44	28	29
2019	Security	8	52	17	23	0	0	0	60	23	12
2019	Legal services	18	35	20	27	0	0	0	54	27	11
2019	Administration and operations	26	31	18	12	11	3	0	59	23	138
2019	Human resources	13	31	25	25	0	5	0	47	27	20
2019	Financial management	55	24	0	11	5	5	0	83	17	17
2019	Information management	42	19	11	7	21	0	0	62	28	16
2019	Other services to the public	40	0	15	28	17	0	0	40	45	18
2019	None of the above	23	33	19	10	8	5	2	60	20	47
2018	Communications or public affairs	19	22	20	23	10	6	0	44	36	32
2018	Security	50	27	23	0	0	0	0	77	0	12
2018	Administration and operations	28	27	18	13	10	3	0	57	24	128
2018	Human resources	18	46	28	0	9	0	0	64	9	16
2018	Financial management	41	33	10	0	6	10	0	82	7	13
2018	Information management	21	35	16	18	4	6	0	60	23	20
2018	Other services to the public	29	30	19	0	11	11	0	66	13	19
2018	None of the above	16	24	12	18	21	10	0	44	43	39
2017	Communications or public affairs	6	44	17	24	6	3	0	52	31	30
2017	Security	14	50	18	7	0	0	11	72	8	11
2017	Administration and operations	30	29	12	16	8	4	0	61	26	138
2017	Human resources	45	38	6	6	6	0	0	83	11	18
2017	Financial management	53	10	23	14	0	0	0	63	14	18
2017	Information management	22	33	26	11	0	8	0	60	12	26
2017	Other services to the public	28	31	14	7	10	10	0	66	19	14
2017	None of the above	32	27	9	9	14	2	7	64	25	60
2014	Communications or public affairs	16	50	15	0	19	0	0	66	19	20
2014	Administration and operations	18	39	13	14	12	3	0	59	27	106
2014	Human resources	30	49	7	14	0	0	0	79	14	14
2014	Financial management	38	30	21	10	0	0	0	69	10	12
2014	Information management	26	14	20	15	20	5	0	42	38	20
2014	Other services to the public	18	32	17	20	9	3	0	52	30	31
2014	None of the above	26	30	18	10	8	5	3	61	19	58

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	14	28	21	21	17	0	0	41	38	29
2019	Security	16	23	17	23	0	15	7	49	29	13
2019	Legal services	18	10	44	20	9	0	0	28	28	11
2019	Administration and operations	20	29	11	19	16	2	2	52	37	140
2019	Human resources	18	5	20	21	27	5	5	25	53	20
2019	Financial management	18	26	10	16	18	5	7	51	38	17
2019	Information management	37	19	12	11	21	0	0	56	32	16
2019	Other services to the public	21	7	5	23	32	0	12	32	62	18
2019	None of the above	15	22	10	10	20	2	21	47	39	47
2018	Communications or public affairs	15	19	21	19	22	3	3	35	43	32
2018	Security	23	35	23	0	8	0	12	65	9	12
2018	Administration and operations	19	26	17	18	15	4	3	47	35	129
2018	Human resources	12	11	23	32	23	0	0	23	54	16
2018	Financial management	29	17	16	10	12	0	16	54	26	13
2018	Information management	27	29	16	10	12	6	0	60	23	20
2018	Other services to the public	20	13	24	9	11	15	7	43	26	19
2018	None of the above	14	22	18	13	24	5	3	40	40	40
2017	Communications or public affairs	4	35	17	14	20	10	0	43	37	29
2017	Security	18	36	28	7	0	0	11	61	8	11
2017	Administration and operations	22	25	13	20	17	2	1	48	38	138
2017	Human resources	22	39	6	17	5	11	0	69	24	18
2017	Financial management	26	28	22	15	10	0	0	54	25	18
2017	Information management	7	13	25	22	26	0	7	22	51	26
2017	Other services to the public	26	12	23	29	10	0	0	37	39	14
2017	None of the above	23	19	11	8	15	4	20	55	31	60
2014	Communications or public affairs	21	31	20	3	24	0	0	52	27	20
2014	Administration and operations	15	26	12	22	23	0	2	42	46	106
2014	Human resources	23	28	14	13	22	0	0	51	35	14
2014	Financial management	28	16	19	6	31	0	0	43	37	12
2014	Information management	15	15	15	24	30	0	0	30	55	20
2014	Other services to the public	14	15	13	27	19	3	9	33	52	31
2014	None of the above	23	17	23	13	11	2	11	46	28	57

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	65	22	7	0	3	0	3	90	3	29
2019	Security	71	22	7	0	0	0	0	93	0	13
2019	Legal services	45	18	0	10	0	10	17	87	13	11
2019	Administration and operations	57	20	9	8	3	1	3	80	11	140
2019	Human resources	46	26	19	5	0	0	5	75	5	20
2019	Financial management	53	35	12	0	0	0	0	88	0	17
2019	Information management	56	12	7	0	12	5	7	78	14	16
2019	Other services to the public	50	11	6	16	12	0	5	65	29	18
2019	None of the above	44	22	15	2	0	0	16	79	3	47

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	73	3	3	10	0	0	11	85	11	29
2019	Security	56	16	15	0	7	0	7	77	7	13
2019	Legal services	65	0	0	0	9	10	17	88	12	11
2019	Administration and operations	61	5	8	3	3	3	17	83	7	140
2019	Human resources	55	9	0	0	5	0	31	93	7	20
2019	Financial management	54	12	7	0	11	11	5	79	13	17
2019	Information management	55	14	7	5	0	5	14	85	7	16
2019	Other services to the public	69	12	0	5	5	0	10	89	11	18
2019	None of the above	44	10	8	3	6	2	26	76	12	47

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	39	27	24	3	3	3	0	68	7	29
2019	Security	63	16	15	0	7	0	0	79	7	13
2019	Legal services	41	21	0	9	0	11	18	87	13	10
2019	Administration and operations	40	29	14	5	6	2	3	74	12	140
2019	Human resources	48	30	0	17	0	0	5	82	18	20
2019	Financial management	67	12	5	0	5	11	0	89	6	17
2019	Information management	37	38	11	0	7	0	7	81	7	16
2019	Other services to the public	45	24	16	5	5	0	5	72	11	18
2019	None of the above	49	17	10	10	0	2	11	76	12	47

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	36	23	27	3	3	8	0	63	7	29
2019	Security	63	15	15	0	7	0	0	78	7	13
2019	Legal services	48	17	0	9	0	10	17	88	12	11
2019	Administration and operations	37	28	12	7	6	5	4	71	15	139
2019	Human resources	54	14	6	5	11	0	10	75	18	20
2019	Financial management	63	17	11	0	5	5	0	83	5	17
2019	Information management	37	25	25	7	0	0	7	66	7	16
2019	Other services to the public	62	5	12	5	5	0	11	75	11	18
2019	None of the above	44	17	11	6	6	2	13	73	14	47

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	43	7	20	11	19	0	0	50	30	26
2019	Security	59	8	7	8	8	10	0	75	17	13
2019	Legal services	37	9	20	0	9	10	17	62	12	11
2019	Administration and operations	27	25	22	10	9	2	4	55	21	140
2019	Human resources	44	9	11	11	14	0	10	60	28	20
2019	Financial management	42	12	25	10	5	5	0	58	16	17
2019	Information management	60	19	7	7	0	0	7	85	7	16
2019	Other services to the public	53	5	6	6	18	0	12	66	27	17
2019	None of the above	45	4	17	8	8	5	13	60	20	47

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	78	3	0	4	7	4	3	89	11	29
2019	Security	75	16	8	0	0	0	0	92	0	12
2019	Legal services	58	7	9	0	0	10	17	88	0	11
2019	Administration and operations	58	18	13	3	2	3	3	81	5	139
2019	Human resources	73	5	11	0	6	0	5	81	7	20
2019	Financial management	67	11	18	5	0	0	0	77	5	17
2019	Information management	68	18	0	7	0	0	7	93	7	16
2019	Other services to the public	66	0	18	5	0	6	6	74	6	17
2019	None of the above	64	12	5	4	0	2	13	90	5	47

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	79	7	3	0	0	8	3	96	0	29
2019	Security	89	0	0	0	0	11	0	100	0	12
2019	Legal services	63	0	10	0	0	10	17	87	0	11
2019	Administration and operations	78	5	1	7	2	4	3	89	10	140
2019	Human resources	68	15	0	0	0	6	11	100	0	20
2019	Financial management	90	0	10	0	0	0	0	90	0	17
2019	Information management	67	7	14	0	0	0	12	84	0	16
2019	Other services to the public	62	10	11	0	7	5	5	80	8	18
2019	None of the above	69	2	4	2	7	3	13	84	10	47

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	77	4	8	0	0	8	3	91	0	29
2019	Security	68	15	0	0	0	0	17	100	0	13
2019	Legal services	54	10	0	0	10	10	17	87	13	11
2019	Administration and operations	73	8	4	3	3	2	6	89	7	137
2019	Human resources	89	0	0	0	0	6	5	100	0	20
2019	Financial management	84	0	5	0	0	5	5	94	0	17
2019	Information management	74	7	7	0	0	0	12	92	0	16
2019	Other services to the public	72	7	0	11	0	0	10	88	12	18
2019	None of the above	72	10	0	0	0	3	15	100	0	47

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	37	34	14	10	4	0	0	71	14	29
2019	Security	31	56	7	0	0	7	0	93	0	13
2019	Legal services	24	20	18	10	28	0	0	44	38	11
2019	Administration and operations	35	35	11	9	9	1	0	70	19	140
2019	Human resources	35	33	14	6	11	0	0	69	17	20
2019	Financial management	57	26	11	5	0	0	0	83	5	17
2019	Information management	30	42	7	14	0	0	7	78	15	16
2019	Other services to the public	21	29	10	24	16	0	0	50	40	18
2019	None of the above	32	29	19	10	10	0	0	61	21	47
2018	Communications or public affairs	30	42	19	9	0	0	0	72	9	31
2018	Security	42	42	8	0	8	0	0	85	8	12
2018	Administration and operations	29	40	11	14	4	0	1	70	18	127
2018	Human resources	23	49	20	9	0	0	0	72	9	16
2018	Financial management	28	49	7	6	0	0	10	86	7	13
2018	Information management	23	37	29	7	4	0	0	60	11	19
2018	Other services to the public	12	43	29	15	0	0	0	56	15	19
2018	None of the above	14	41	18	16	12	0	0	55	27	40
2017	Communications or public affairs	23	61	7	10	0	0	0	83	10	30
2017	Security	29	32	28	11	0	0	0	61	11	11
2017	Administration and operations	34	36	12	14	4	0	0	70	18	137
2017	Human resources	50	28	11	5	6	0	0	78	10	18
2017	Financial management	52	25	11	11	0	0	0	77	11	17
2017	Information management	29	35	7	15	7	0	7	69	24	26
2017	Other services to the public	37	23	14	10	10	0	6	64	22	14
2017	None of the above	38	28	11	14	7	0	2	67	22	59
2014	Communications or public affairs	37	39	10	5	9	0	0	76	14	20
2014	Administration and operations	29	40	10	11	10	0	0	68	21	106
2014	Human resources	51	13	20	16	0	0	0	64	16	14
2014	Financial management	30	50	0	10	10	0	0	79	21	12
2014	Information management	34	45	5	5	5	0	5	84	10	20
2014	Other services to the public	24	47	0	13	16	0	0	71	29	31
2014	None of the above	26	36	16	12	8	0	2	64	20	58

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	30	31	22	18	0	0	0	61	18	29
2019	Security	61	17	0	22	0	0	0	78	22	13
2019	Legal services	34	18	28	10	10	0	0	52	20	11
2019	Administration and operations	35	36	12	10	6	1	0	71	17	139
2019	Human resources	29	46	16	5	5	0	0	75	9	20
2019	Financial management	67	24	4	5	0	0	0	90	5	17
2019	Information management	30	35	21	7	7	0	0	66	14	16
2019	Other services to the public	21	18	17	39	5	0	0	39	44	18
2019	None of the above	36	30	15	12	6	0	0	67	19	47
2018	Communications or public affairs	25	36	27	12	0	0	0	62	12	31
2018	Security	58	27	8	0	8	0	0	85	8	12
2018	Administration and operations	31	33	18	10	8	1	0	64	18	128
2018	Human resources	29	46	11	14	0	0	0	75	14	16
2018	Financial management	35	59	0	6	0	0	0	94	6	13
2018	Information management	25	48	13	4	10	0	0	73	15	19
2018	Other services to the public	20	27	34	16	4	0	0	46	20	19
2018	None of the above	13	33	20	14	20	0	0	46	34	40
2017	Communications or public affairs	27	46	14	13	0	0	0	73	13	30
2017	Security	14	47	28	11	0	0	0	61	11	11
2017	Administration and operations	34	35	11	13	7	0	0	69	20	137
2017	Human resources	50	39	5	6	0	0	0	90	6	18
2017	Financial management	57	16	16	11	0	0	0	73	11	17
2017	Information management	37	27	18	11	7	0	0	64	18	26
2017	Other services to the public	43	16	20	10	10	0	0	59	21	14
2017	None of the above	31	30	14	13	8	0	5	64	22	59
2014	Communications or public affairs	51	31	5	5	9	0	0	81	14	20
2014	Administration and operations	34	29	15	13	10	0	0	63	22	106
2014	Human resources	51	41	0	8	0	0	0	92	8	14
2014	Financial management	38	30	10	21	0	0	0	69	21	12
2014	Information management	30	35	20	15	0	0	0	64	15	20
2014	Other services to the public	25	43	3	10	19	0	0	68	30	31
2014	None of the above	34	31	16	12	6	0	2	66	17	58

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	42	41	11	7	0	0	0	82	7	29
2019	Security	38	48	7	8	0	0	0	86	8	13
2019	Legal services	44	37	10	0	10	0	0	80	10	11
2019	Administration and operations	36	42	11	9	3	0	0	78	12	137
2019	Human resources	26	60	10	0	5	0	0	85	5	19
2019	Financial management	56	23	21	0	0	0	0	79	0	17
2019	Information management	35	38	12	0	7	7	0	79	7	16
2019	Other services to the public	45	22	10	11	12	0	0	67	23	18
2019	None of the above	48	21	20	4	7	0	0	69	11	46
2018	Communications or public affairs	30	47	14	3	6	0	0	77	9	31
2018	Security	62	23	15	0	0	0	0	85	0	12
2018	Administration and operations	37	40	8	7	6	0	1	78	14	128
2018	Human resources	18	46	11	14	11	0	0	64	25	16
2018	Financial management	22	62	0	6	0	0	10	93	7	13
2018	Information management	33	48	15	0	4	0	0	81	4	19
2018	Other services to the public	58	15	18	8	0	0	0	74	8	19
2018	None of the above	18	43	13	18	8	0	0	61	26	40
2017	Communications or public affairs	30	40	7	23	0	0	0	70	23	30
2017	Security	29	43	28	0	0	0	0	72	0	11
2017	Administration and operations	37	38	13	8	4	0	0	76	11	137
2017	Human resources	45	34	6	10	6	0	0	78	16	18
2017	Financial management	46	23	10	21	0	0	0	69	21	17
2017	Information management	44	38	15	4	0	0	0	82	4	26
2017	Other services to the public	47	36	7	0	10	0	0	83	10	14
2017	None of the above	46	31	11	4	6	2	0	78	10	59
2014	Communications or public affairs	36	50	5	0	8	0	0	86	8	20
2014	Administration and operations	35	34	12	12	7	0	0	70	19	106
2014	Human resources	53	20	27	0	0	0	0	73	0	14
2014	Financial management	38	41	0	21	0	0	0	79	21	12
2014	Information management	49	30	10	5	5	0	0	80	11	20
2014	Other services to the public	24	49	14	3	6	3	0	76	10	31
2014	None of the above	33	48	8	6	5	0	0	81	12	57

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	29	42	7	19	0	3	0	74	19	29
2019	Security	46	32	7	14	0	0	0	78	14	13
2019	Legal services	20	26	18	0	27	10	0	50	30	11
2019	Administration and operations	24	43	17	10	5	1	0	68	15	140
2019	Human resources	19	54	11	11	5	0	0	73	16	20
2019	Financial management	33	38	16	5	0	7	0	77	6	16
2019	Information management	30	49	7	7	7	0	0	79	14	16
2019	Other services to the public	28	18	16	38	0	0	0	46	38	18
2019	None of the above	21	43	15	9	11	2	0	65	20	47
2018	Communications or public affairs	25	32	33	0	10	0	0	57	10	32
2018	Security	42	35	15	0	8	0	0	77	8	12
2018	Administration and operations	30	34	16	11	5	5	0	67	16	129
2018	Human resources	19	59	16	6	0	0	0	78	6	15
2018	Financial management	29	45	10	0	6	0	10	82	7	13
2018	Information management	23	42	18	6	10	0	0	65	17	19
2018	Other services to the public	24	22	29	16	0	9	0	51	17	19
2018	None of the above	8	31	17	17	16	12	0	44	37	40
2017	Communications or public affairs	9	50	24	6	0	10	0	66	7	30
2017	Security	7	36	46	11	0	0	0	43	11	11
2017	Administration and operations	26	33	18	10	9	4	0	62	19	138
2017	Human resources	45	50	0	6	0	0	0	94	6	18
2017	Financial management	37	37	12	9	5	0	0	74	14	18
2017	Information management	22	33	23	7	7	7	0	59	16	26
2017	Other services to the public	43	24	17	0	10	6	0	71	11	14
2017	None of the above	27	32	14	3	14	7	2	65	19	59

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	52	18	24	7	0	0	0	69	7	29
2019	Security	46	38	0	0	7	10	0	93	7	13
2019	Legal services	34	18	18	10	20	0	0	52	29	11
2019	Administration and operations	46	36	6	6	6	0	0	82	12	139
2019	Human resources	44	40	16	0	0	0	0	84	0	20
2019	Financial management	55	33	7	5	0	0	0	88	5	17
2019	Information management	35	23	34	0	7	0	0	59	7	16
2019	Other services to the public	33	5	21	17	24	0	0	38	41	18
2019	None of the above	36	31	15	13	4	0	0	68	17	47
2018	Communications or public affairs	54	23	3	15	6	0	0	77	20	32
2018	Security	42	23	19	8	8	0	0	65	15	12
2018	Administration and operations	50	30	9	7	3	0	0	81	10	128
2018	Human resources	51	43	5	0	0	0	0	95	0	16
2018	Financial management	61	26	12	0	0	0	0	88	0	13
2018	Information management	29	57	10	0	4	0	0	86	4	20
2018	Other services to the public	46	28	14	7	4	0	0	74	12	18
2018	None of the above	15	55	17	2	11	0	0	70	13	40
2017	Communications or public affairs	47	27	10	16	0	0	0	74	16	30
2017	Security	25	32	44	0	0	0	0	56	0	11
2017	Administration and operations	46	36	10	4	4	0	0	81	9	137
2017	Human resources	61	33	6	0	0	0	0	94	0	18
2017	Financial management	53	27	5	15	0	0	0	80	15	18
2017	Information management	59	16	15	7	4	0	0	74	11	26
2017	Other services to the public	37	36	0	17	10	0	0	73	27	14
2017	None of the above	40	35	11	10	4	0	0	76	13	59
2014	Communications or public affairs	51	46	0	0	3	0	0	97	3	20
2014	Administration and operations	40	35	9	9	7	1	0	76	15	106
2014	Human resources	60	26	0	7	8	0	0	86	14	14
2014	Financial management	33	24	43	0	0	0	0	57	0	12
2014	Information management	36	35	30	0	0	0	0	70	0	20
2014	Other services to the public	42	38	6	3	10	0	0	80	13	31
2014	None of the above	36	45	10	2	5	0	2	83	7	58

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	30	49	11	3	7	0	0	79	10	29
2019	Security	47	15	22	16	0	0	0	62	16	13
2019	Legal services	37	17	17	29	0	0	0	54	29	11
2019	Administration and operations	34	34	22	7	3	0	0	68	10	140
2019	Human resources	10	46	34	0	5	0	5	59	5	20
2019	Financial management	57	17	16	10	0	0	0	74	10	17
2019	Information management	71	29	0	0	0	0	0	100	0	16
2019	Other services to the public	24	37	6	10	23	0	0	60	34	18
2019	None of the above	38	24	19	11	9	0	0	61	19	47
2018	Communications or public affairs	34	29	23	14	0	0	0	63	14	31
2018	Security	58	12	23	8	0	0	0	69	8	12
2018	Administration and operations	34	35	22	4	4	1	0	70	8	128
2018	Human resources	12	23	40	20	5	0	0	35	26	16
2018	Financial management	42	46	6	6	0	0	0	88	6	13
2018	Information management	47	29	18	6	0	0	0	76	6	20
2018	Other services to the public	31	38	24	7	0	0	0	69	7	19
2018	None of the above	28	10	30	11	22	0	0	37	33	40
2017	Communications or public affairs	20	44	26	10	0	0	0	64	10	30
2017	Security	60	29	11	0	0	0	0	89	0	11
2017	Administration and operations	44	36	16	2	2	0	0	80	4	138
2017	Human resources	17	28	28	16	6	0	6	48	23	18
2017	Financial management	49	21	16	0	14	0	0	71	14	18
2017	Information management	66	30	4	0	0	0	0	96	0	26
2017	Other services to the public	19	48	7	10	16	0	0	67	26	14
2017	None of the above	20	38	24	8	8	0	2	59	16	60
2014	Communications or public affairs	30	42	24	5	0	0	0	71	5	20
2014	Administration and operations	44	25	18	9	4	0	1	69	13	106
2014	Human resources	30	41	15	13	0	0	0	72	13	14
2014	Financial management	50	24	17	9	0	0	0	74	9	12
2014	Information management	36	45	5	9	0	5	0	86	10	20
2014	Other services to the public	52	24	14	6	3	0	0	76	10	31
2014	None of the above	45	23	24	2	7	0	0	67	9	58

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	63	20	8	3	0	3	3	88	4	29
2019	Security	31	38	8	7	7	0	10	76	15	13
2019	Legal services	48	0	20	9	11	0	11	54	23	10
2019	Administration and operations	62	18	5	7	5	1	1	82	13	140
2019	Human resources	85	15	0	0	0	0	0	100	0	20
2019	Financial management	60	10	10	6	0	0	14	82	7	17
2019	Information management	48	33	0	7	5	0	7	87	13	16
2019	Other services to the public	33	22	9	23	7	0	5	59	32	18
2019	None of the above	54	23	11	0	9	0	5	80	9	47
2017	Communications or public affairs	29	41	20	3	7	0	0	70	10	29
2017	Security	47	24	18	11	0	0	0	71	11	11
2017	Administration and operations	52	21	7	9	6	2	3	77	16	138
2017	Human resources	83	17	0	0	0	0	0	100	0	18
2017	Financial management	47	41	6	6	0	0	0	88	6	18
2017	Information management	37	7	11	16	18	4	7	49	39	26
2017	Other services to the public	61	22	0	0	10	0	6	89	11	14
2017	None of the above	50	25	11	5	1	1	6	81	7	60
2014	Communications or public affairs	71	20	0	0	3	5	0	96	4	20
2014	Administration and operations	47	28	8	3	6	6	3	82	9	106
2014	Human resources	73	7	13	8	0	0	0	79	8	14
2014	Financial management	45	0	25	21	0	9	0	49	23	12
2014	Information management	49	20	14	11	0	0	5	74	11	20
2014	Other services to the public	61	14	6	3	13	3	0	78	16	31
2014	None of the above	46	27	3	9	2	3	10	84	12	58

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Communications or public affairs	26	33	41	29
2019	Security	22	56	23	13
2019	Legal services	10	44	46	11
2019	Administration and operations	22	34	44	140
2019	Human resources	51	18	31	20
2019	Financial management	12	51	37	17
2019	Information management	12	62	26	16
2019	Other services to the public	37	39	24	18
2019	None of the above	24	42	34	46
2018	Communications or public affairs	32	35	33	32
2018	Security	23	54	23	12
2018	Administration and operations	26	34	40	129
2018	Human resources	49	29	23	16
2018	Financial management	13	58	29	13
2018	Information management	4	37	59	19
2018	Other services to the public	9	53	38	19
2018	None of the above	13	37	50	40
2017	Communications or public affairs	13	33	54	30
2017	Security	51	36	14	11
2017	Administration and operations	27	37	36	138
2017	Human resources	28	39	33	18
2017	Financial management	38	26	36	18
2017	Information management	15	39	46	26
2017	Other services to the public	0	34	66	14
2017	None of the above	28	44	28	59
2014	Communications or public affairs	9	46	46	20
2014	Administration and operations	25	39	36	106
2014	Human resources	26	45	29	14
2014	Financial management	23	40	37	12
2014	Information management	34	51	15	20
2014	Other services to the public	34	22	44	31
2014	None of the above	19	43	38	58

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Administration and operations	29	20	37	0	8	6	31
2019	Human resources	10	19	71	0	0	0	10
2019	None of the above	9	8	53	0	10	20	11
2018	Communications or public affairs	9	0	59	0	0	32	10
2018	Administration and operations	29	22	33	6	5	6	35
2017	Administration and operations	25	13	43	5	12	2	38
2017	None of the above	24	10	33	8	8	16	15
2014	Administration and operations	18	13	49	11	9999	8	27
2014	Other services to the public	27	16	30	9	9999	19	11
2014	None of the above	20	38	43	0	9999	0	11

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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	55	35	10	0	0	0	90	0	29
2019	Security	46	47	0	7	0	0	93	7	13
2019	Legal services	55	35	0	0	10	0	90	10	11
2019	Administration and operations	57	35	5	2	1	0	92	3	139
2019	Human resources	35	55	10	0	0	0	90	0	19
2019	Financial management	63	32	0	5	0	0	95	5	17
2019	Information management	56	32	12	0	0	0	88	0	16
2019	Other services to the public	63	22	15	0	0	0	85	0	18
2019	None of the above	66	24	2	6	2	0	90	8	46
2018	Communications or public affairs	61	36	3	0	0	0	97	0	31
2018	Security	58	27	15	0	0	0	85	0	12
2018	Administration and operations	65	29	5	1	0	0	94	1	128
2018	Human resources	50	27	23	0	0	0	77	0	16
2018	Financial management	60	40	0	0	0	0	100	0	13
2018	Information management	48	41	7	5	0	0	89	5	18
2018	Other services to the public	69	31	0	0	0	0	100	0	19
2018	None of the above	55	35	4	6	0	0	90	6	40
2017	Communications or public affairs	53	27	6	10	3	0	80	13	30
2017	Security	51	43	6	0	0	0	94	0	11
2017	Administration and operations	61	29	6	1	2	1	91	3	138
2017	Human resources	45	50	6	0	0	0	94	0	18
2017	Financial management	64	27	9	0	0	0	91	0	18
2017	Information management	55	34	0	0	11	0	89	11	26
2017	Other services to the public	83	10	7	0	0	0	93	0	14
2017	None of the above	72	27	0	0	1	0	99	1	59
2014	Communications or public affairs	71	20	0	0	8	0	92	8	20
2014	Administration and operations	49	39	9	1	2	0	88	3	106
2014	Human resources	51	26	14	0	0	9	85	0	14
2014	Financial management	38	62	0	0	0	0	100	0	12
2014	Information management	52	39	10	0	0	0	90	0	20
2014	Other services to the public	53	44	0	3	0	0	97	3	31
2014	None of the above	66	19	5	6	3	0	85	9	58

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	35	51	11	3	0	0	0	86	3	29
2019	Security	31	47	16	0	7	0	0	78	7	13
2019	Legal services	45	28	7	0	10	10	0	81	11	11
2019	Administration and operations	38	38	10	10	2	1	1	77	12	139
2019	Human resources	35	35	21	9	0	0	0	70	9	20
2019	Financial management	42	48	5	5	0	0	0	90	5	17
2019	Information management	44	32	11	7	7	0	0	75	14	16
2019	Other services to the public	52	31	7	5	5	0	0	83	10	18
2019	None of the above	39	33	17	4	2	4	0	75	6	46
2018	Communications or public affairs	42	42	13	3	0	0	0	85	3	32
2018	Security	50	27	15	8	0	0	0	77	8	12
2018	Administration and operations	28	51	12	4	4	1	0	80	8	129
2018	Human resources	54	31	9	5	0	0	0	86	5	16
2018	Financial management	51	49	0	0	0	0	0	100	0	13
2018	Information management	25	51	14	10	0	0	0	76	10	20
2018	Other services to the public	41	25	19	15	0	0	0	67	15	19
2018	None of the above	25	45	17	9	4	0	0	70	14	40
2017	Communications or public affairs	33	43	20	0	4	0	0	76	4	30
2017	Security	32	33	35	0	0	0	0	65	0	11
2017	Administration and operations	42	35	16	3	4	0	0	77	7	138
2017	Human resources	39	50	10	0	0	0	0	90	0	18
2017	Financial management	63	11	17	9	0	0	0	74	9	18
2017	Information management	44	49	7	0	0	0	0	93	0	26
2017	Other services to the public	37	43	14	7	0	0	0	80	7	14
2017	None of the above	32	42	12	6	9	0	0	73	15	60
2014	Communications or public affairs	50	25	11	5	9	0	0	75	14	20
2014	Administration and operations	32	46	12	4	5	2	0	79	9	106
2014	Human resources	37	47	8	0	0	9	0	92	0	14
2014	Financial management	46	24	19	10	0	0	0	70	10	12
2014	Information management	36	40	15	9	0	0	0	76	9	20
2014	Other services to the public	32	41	11	6	9	0	0	74	16	31
2014	None of the above	32	45	14	3	6	0	0	77	9	58

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	11	18	23	34	13	0	0	48	29	29
2019	Security	14	16	23	22	25	0	0	48	29	13
2019	Legal services	20	27	14	20	20	0	0	39	46	11
2019	Administration and operations	7	20	29	30	14	0	1	44	27	140
2019	Human resources	6	45	20	19	5	0	5	25	54	20
2019	Financial management	0	37	25	26	12	0	0	38	37	17
2019	Information management	7	19	32	6	28	0	7	37	29	15
2019	Other services to the public	10	10	44	20	16	0	0	36	20	18
2019	None of the above	8	15	32	19	22	0	5	43	23	47
2018	Communications or public affairs	6	20	30	38	3	3	0	43	27	31
2018	Security	15	19	46	19	0	0	0	19	35	12
2018	Administration and operations	6	19	30	25	15	3	1	42	26	128
2018	Human resources	15	37	37	11	0	0	0	11	51	16
2018	Financial management	0	23	35	16	16	0	10	35	25	13
2018	Information management	14	8	51	16	4	6	0	22	24	19
2018	Other services to the public	4	14	46	20	11	4	0	32	19	19
2018	None of the above	17	21	24	22	10	2	3	34	40	40
2017	Communications or public affairs	10	17	33	27	13	0	0	40	27	30
2017	Security	7	14	57	22	0	0	0	22	21	11
2017	Administration and operations	5	22	32	21	15	2	3	38	28	138
2017	Human resources	11	22	50	6	11	0	0	17	33	18
2017	Financial management	5	36	16	22	22	0	0	43	41	18
2017	Information management	7	14	41	20	4	4	10	27	25	26
2017	Other services to the public	0	19	29	39	13	0	0	52	19	14
2017	None of the above	9	16	30	25	12	2	5	40	28	60
2014	Communications or public affairs	9	15	46	15	15	0	0	31	24	20
2014	Administration and operations	13	14	34	27	11	0	1	38	27	106
2014	Human resources	7	27	21	21	16	0	9	41	37	14
2014	Financial management	0	42	16	17	24	0	0	42	42	12
2014	Information management	0	34	35	10	21	0	0	31	34	20
2014	Other services to the public	10	9	17	33	28	0	4	63	19	31
2014	None of the above	9	15	39	24	9	0	4	34	25	58

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	8	18	20	27	21	7	0	51	28	29
2019	Security	0	30	22	16	32	0	0	48	30	13
2019	Legal services	10	9	35	7	29	10	0	41	20	11
2019	Administration and operations	16	16	31	22	11	2	1	34	33	140
2019	Human resources	13	44	14	14	10	0	5	25	60	20
2019	Financial management	12	15	33	19	14	7	0	36	29	17
2019	Information management	21	13	38	0	15	0	13	17	39	15
2019	Other services to the public	12	16	29	4	39	0	0	44	28	18
2019	None of the above	15	21	21	22	20	0	2	42	36	47
2018	Communications or public affairs	12	25	17	35	9	3	0	45	37	32
2018	Security	0	42	23	15	12	0	8	29	46	12
2018	Administration and operations	13	18	26	24	16	2	1	42	32	128
2018	Human resources	23	31	22	23	0	0	0	23	54	16
2018	Financial management	12	16	30	0	22	20	0	28	35	13
2018	Information management	15	29	24	23	10	0	0	33	43	19
2018	Other services to the public	18	25	20	13	11	12	0	28	49	19
2018	None of the above	19	16	30	22	8	2	3	32	37	40
2017	Communications or public affairs	6	17	23	26	23	0	4	52	24	30
2017	Security	0	33	49	11	0	0	7	12	35	11
2017	Administration and operations	10	20	27	21	17	1	4	40	32	137
2017	Human resources	0	22	17	45	11	0	6	59	23	18
2017	Financial management	17	14	16	21	33	0	0	54	31	18
2017	Information management	7	11	25	32	15	0	10	51	20	26
2017	Other services to the public	0	35	31	21	13	0	0	33	35	14
2017	None of the above	11	16	24	23	19	2	5	45	29	59
2014	Communications or public affairs	14	15	31	14	26	0	0	40	29	20
2014	Administration and operations	13	13	31	28	11	3	1	40	27	106
2014	Human resources	0	7	28	41	24	0	0	65	7	14
2014	Financial management	0	0	40	27	33	0	0	60	0	12
2014	Information management	10	10	22	26	32	0	0	58	20	19
2014	Other services to the public	10	10	30	28	22	0	0	50	20	31
2014	None of the above	11	16	30	25	12	2	4	39	28	58

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	11	7	38	13	24	7	0	40	20	29
2019	Security	0	14	23	15	41	0	7	60	15	13
2019	Legal services	9	9	7	20	29	17	10	67	23	11
2019	Administration and operations	6	8	31	28	23	5	0	53	14	139
2019	Human resources	20	11	35	23	5	0	5	30	33	20
2019	Financial management	0	17	29	42	12	0	0	54	17	17
2019	Information management	0	13	31	28	15	0	13	49	15	15
2019	Other services to the public	0	11	30	12	43	0	5	58	11	17
2019	None of the above	10	10	23	22	29	0	6	54	22	47
2018	Communications or public affairs	3	23	21	29	24	0	0	53	26	32
2018	Security	8	8	42	27	8	0	8	38	17	12
2018	Administration and operations	7	12	29	25	20	2	6	49	20	128
2018	Human resources	14	20	38	16	5	6	0	23	36	16
2018	Financial management	0	29	22	13	16	20	0	36	36	13
2018	Information management	4	30	4	35	10	6	10	54	41	19
2018	Other services to the public	4	37	7	20	22	4	4	47	46	19
2018	None of the above	6	16	16	28	16	4	14	53	27	40
2017	Communications or public affairs	0	20	21	36	19	0	3	58	21	30
2017	Security	7	13	36	22	11	0	11	37	23	11
2017	Administration and operations	6	8	31	24	18	4	10	49	15	138
2017	Human resources	0	16	28	45	11	0	0	56	16	18
2017	Financial management	6	20	31	26	11	6	0	39	27	18
2017	Information management	15	11	12	20	28	7	7	56	30	26
2017	Other services to the public	0	7	28	34	19	6	6	60	8	14
2017	None of the above	6	10	23	23	23	1	13	53	19	60
2014	Communications or public affairs	3	10	31	40	15	0	0	55	14	20
2014	Administration and operations	11	11	31	19	21	2	6	43	24	105
2014	Human resources	9	7	14	54	16	0	0	71	15	14
2014	Financial management	0	31	33	23	13	0	0	36	31	12
2014	Information management	9	20	30	11	26	0	5	39	30	20
2014	Other services to the public	6	8	15	30	38	4	0	70	14	31
2014	None of the above	5	16	14	24	17	6	17	54	28	58

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	8	3	35	17	37	0	0	54	11	29
2019	Security	7	8	23	22	33	0	7	59	15	13
2019	Legal services	20	10	10	23	38	0	0	61	29	11
2019	Administration and operations	7	9	28	41	15	0	1	56	16	140
2019	Human resources	0	19	60	16	5	0	0	21	19	20
2019	Financial management	0	0	26	23	46	5	0	73	0	17
2019	Information management	6	0	34	12	34	0	15	53	7	15
2019	Other services to the public	23	15	21	18	15	0	7	36	41	18
2019	None of the above	17	7	37	25	13	0	2	38	24	47
2018	Communications or public affairs	0	6	49	32	13	0	0	45	6	32
2018	Security	0	8	42	35	8	0	8	46	8	12
2018	Administration and operations	2	8	24	39	23	2	1	64	11	128
2018	Human resources	0	42	40	12	5	0	0	18	42	16
2018	Financial management	0	0	32	32	26	10	0	65	0	13
2018	Information management	0	20	11	52	17	0	0	69	20	18
2018	Other services to the public	0	7	39	30	16	0	9	50	7	19
2018	None of the above	23	26	20	19	10	2	0	30	50	39
2017	Communications or public affairs	0	24	33	30	14	0	0	43	24	30
2017	Security	0	0	29	42	22	0	7	69	0	11
2017	Administration and operations	4	9	31	27	24	1	3	54	13	137
2017	Human resources	0	6	50	34	6	0	6	42	6	18
2017	Financial management	9	0	26	27	39	0	0	65	9	18
2017	Information management	4	7	34	33	22	0	0	55	11	26
2017	Other services to the public	28	0	16	12	44	0	0	56	28	14
2017	None of the above	6	8	34	28	12	2	10	45	17	60
2014	Communications or public affairs	3	5	9	58	26	0	0	83	8	20
2014	Administration and operations	6	10	25	35	22	0	2	58	16	106
2014	Human resources	0	7	48	22	24	0	0	46	7	14
2014	Financial management	0	0	45	37	17	0	0	55	0	12
2014	Information management	0	10	30	30	26	0	5	58	10	20
2014	Other services to the public	3	6	16	38	32	4	0	73	10	31
2014	None of the above	5	13	32	21	23	2	4	47	19	58

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	18	17	32	11	17	3	0	29	37	28
2019	Security	14	7	31	8	32	0	7	43	23	13
2019	Legal services	11	28	8	9	43	0	0	53	39	10
2019	Administration and operations	13	18	33	21	14	0	1	36	31	139
2019	Human resources	19	30	31	15	0	0	5	16	52	20
2019	Financial management	5	16	18	12	44	5	0	59	23	16
2019	Information management	19	0	28	12	28	6	7	46	22	15
2019	Other services to the public	17	23	20	17	23	0	0	40	40	18
2019	None of the above	15	20	20	15	26	2	2	43	36	46
2018	Communications or public affairs	16	30	35	3	16	0	0	19	46	32
2018	Security	0	23	38	19	0	12	8	24	28	12
2018	Administration and operations	19	16	27	16	18	2	2	35	36	128
2018	Human resources	45	37	6	6	6	0	0	12	82	16
2018	Financial management	6	22	40	0	22	0	10	25	32	13
2018	Information management	23	6	49	18	4	0	0	22	29	19
2018	Other services to the public	7	40	23	9	9	8	4	20	54	19
2018	None of the above	23	22	34	9	12	0	0	21	44	40
2017	Communications or public affairs	26	23	27	16	7	0	0	23	49	30
2017	Security	11	40	32	0	11	0	7	12	54	11
2017	Administration and operations	14	19	26	16	19	2	4	38	35	137
2017	Human resources	22	22	17	28	11	0	0	39	44	18
2017	Financial management	20	10	16	32	22	0	0	55	30	18
2017	Information management	15	14	26	31	14	0	0	45	29	26
2017	Other services to the public	21	6	37	12	24	0	0	37	27	14
2017	None of the above	17	31	12	15	22	0	3	38	50	59
2014	Communications or public affairs	19	29	26	21	6	0	0	27	47	20
2014	Administration and operations	15	20	35	14	12	2	2	27	36	106
2014	Human resources	14	33	29	0	24	0	0	24	47	14
2014	Financial management	0	0	65	21	14	0	0	35	0	12
2014	Information management	14	15	36	25	5	0	5	32	30	20
2014	Other services to the public	13	15	20	24	25	0	3	50	29	31
2014	None of the above	15	25	29	8	20	0	2	29	41	58

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	8	11	30	23	21	7	0	48	20	29
2019	Security	8	31	14	17	16	7	7	38	45	13
2019	Legal services	0	16	10	17	38	20	0	68	20	11
2019	Administration and operations	16	17	24	26	14	2	1	41	34	140
2019	Human resources	25	50	20	5	0	0	0	5	75	20
2019	Financial management	17	17	28	12	14	12	0	30	38	17
2019	Information management	18	23	28	7	12	5	7	22	47	16
2019	Other services to the public	27	10	34	6	18	5	0	25	39	18
2019	None of the above	16	15	28	11	24	4	2	37	34	47
2018	Communications or public affairs	7	22	35	25	8	3	0	35	30	32
2018	Security	0	42	31	8	0	12	8	9	53	12
2018	Administration and operations	12	20	27	26	11	3	2	39	33	128
2018	Human resources	35	54	11	0	0	0	0	0	89	16
2018	Financial management	19	12	32	0	16	20	0	20	40	13
2018	Information management	35	18	12	18	10	6	0	30	56	19
2018	Other services to the public	27	12	29	14	5	13	0	21	45	18
2018	None of the above	24	12	44	11	3	2	3	15	38	40
2017	Communications or public affairs	6	23	17	34	9	3	7	49	33	30
2017	Security	0	24	40	25	0	0	11	28	27	11
2017	Administration and operations	11	18	25	22	15	4	4	41	32	138
2017	Human resources	22	22	28	22	6	0	0	28	44	18
2017	Financial management	17	10	39	17	12	6	0	30	28	18
2017	Information management	18	41	15	4	18	0	5	22	62	26
2017	Other services to the public	10	12	35	30	7	6	0	39	24	14
2017	None of the above	10	19	32	17	12	3	7	32	33	60
2014	Communications or public affairs	14	10	29	26	15	0	5	43	26	20
2014	Administration and operations	13	20	27	23	13	2	3	37	35	106
2014	Human resources	0	21	36	27	16	0	0	43	21	14
2014	Financial management	0	17	32	17	33	0	0	50	17	12
2014	Information management	11	24	29	21	15	0	0	36	35	20
2014	Other services to the public	16	13	38	10	19	4	0	30	31	31
2014	None of the above	12	27	22	22	13	0	4	37	40	58

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	11	12	38	16	16	7	0	35	24	29
2019	Security	0	15	8	38	25	7	7	73	18	13
2019	Legal services	18	26	27	0	20	10	0	22	49	11
2019	Administration and operations	9	16	30	25	16	4	1	43	26	140
2019	Human resources	20	16	39	14	10	0	0	24	37	20
2019	Financial management	5	4	47	38	5	0	0	44	10	17
2019	Information management	7	13	34	12	26	0	7	41	22	15
2019	Other services to the public	11	18	25	18	28	0	0	46	29	18
2019	None of the above	12	13	28	20	22	0	5	44	26	47
2018	Communications or public affairs	8	27	34	22	6	3	0	28	37	32
2018	Security	8	8	42	35	0	0	8	38	17	12
2018	Administration and operations	8	12	27	31	16	3	3	50	21	128
2018	Human resources	20	28	40	11	0	0	0	11	48	16
2018	Financial management	6	7	26	26	26	10	0	57	14	13
2018	Information management	10	18	32	27	6	0	6	35	30	19
2018	Other services to the public	11	15	28	17	16	9	4	38	30	19
2018	None of the above	8	19	42	17	9	2	3	27	29	40
2017	Communications or public affairs	10	30	27	21	10	3	0	31	41	30
2017	Security	0	28	43	11	0	0	18	13	34	11
2017	Administration and operations	9	12	32	23	19	2	3	44	23	138
2017	Human resources	0	27	22	28	11	6	6	44	31	18
2017	Financial management	21	11	21	26	17	6	0	45	34	18
2017	Information management	11	11	18	45	11	4	0	58	23	26
2017	Other services to the public	21	0	13	29	37	0	0	66	21	14
2017	None of the above	13	18	19	12	22	1	14	39	38	59
2014	Communications or public affairs	14	20	40	16	10	0	0	26	34	20
2014	Administration and operations	14	20	30	21	14	0	0	35	34	106
2014	Human resources	8	9	40	20	24	0	0	43	16	14
2014	Financial management	0	31	20	26	14	9	0	44	34	12
2014	Information management	10	34	20	16	15	0	5	33	46	20
2014	Other services to the public	6	17	21	27	28	0	0	55	24	31
2014	None of the above	5	10	27	28	17	2	12	52	17	57

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	20	13	39	19	10	0	0	29	33	29
2019	Security	15	0	46	14	25	0	0	39	15	13
2019	Legal services	10	16	28	27	20	0	0	46	26	11
2019	Administration and operations	6	12	29	35	16	1	1	52	18	140
2019	Human resources	0	25	40	24	11	0	0	35	25	19
2019	Financial management	0	16	30	28	26	0	0	54	16	17
2019	Information management	13	22	25	21	6	0	13	30	41	15
2019	Other services to the public	10	21	24	16	29	0	0	45	31	18
2019	None of the above	2	12	30	31	19	3	2	53	15	47

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	16	36	25	19	0	3	0	55	19	29
2019	Security	7	56	8	8	7	15	0	74	17	13
2019	Legal services	29	16	0	26	20	10	0	50	50	11
2019	Administration and operations	20	32	18	20	7	3	1	53	28	140
2019	Human resources	5	30	20	26	19	0	0	35	45	20
2019	Financial management	31	48	5	10	0	5	0	83	11	17
2019	Information management	38	18	11	26	7	0	0	56	33	16
2019	Other services to the public	22	34	22	16	6	0	0	56	22	18
2019	None of the above	24	27	20	19	8	2	0	52	27	47

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	49	28	15	7	0	0	0	78	7	28
2019	Security	63	23	0	8	7	0	0	86	14	13
2019	Legal services	44	18	18	0	10	10	0	69	11	11
2019	Administration and operations	43	26	11	10	8	0	1	70	19	140
2019	Human resources	54	37	5	5	0	0	0	91	5	20
2019	Financial management	78	17	5	0	0	0	0	95	0	17
2019	Information management	41	32	14	7	7	0	0	72	14	16
2019	Other services to the public	29	31	10	17	13	0	0	60	30	17
2019	None of the above	52	27	9	5	8	0	0	79	13	47
2018	Communications or public affairs	48	27	17	4	3	0	0	75	7	32
2018	Security	62	31	8	0	0	0	0	92	0	12
2018	Administration and operations	47	25	7	13	8	1	0	72	21	128
2018	Human resources	47	39	5	9	0	0	0	86	9	16
2018	Financial management	61	33	0	0	6	0	0	94	6	13
2018	Information management	35	45	10	6	4	0	0	80	10	20
2018	Other services to the public	46	24	12	14	4	0	0	70	19	18
2018	None of the above	23	38	13	14	12	0	0	61	26	40
2017	Communications or public affairs	33	33	20	6	7	0	0	67	13	30
2017	Security	18	42	18	22	0	0	0	60	22	11
2017	Administration and operations	40	27	9	16	6	1	1	68	23	138
2017	Human resources	53	30	17	0	0	0	0	83	0	17
2017	Financial management	62	16	5	6	11	0	0	78	17	18
2017	Information management	40	42	7	7	4	0	0	82	11	26
2017	Other services to the public	37	22	7	21	13	0	0	60	34	14
2017	None of the above	41	31	5	12	9	2	0	73	22	60
2014	Communications or public affairs	60	21	5	5	9	0	0	81	14	20
2014	Administration and operations	39	24	8	12	17	0	0	64	28	105
2014	Human resources	65	21	8	0	7	0	0	86	7	14
2014	Financial management	63	19	17	0	0	0	0	83	0	12
2014	Information management	44	20	14	0	21	0	0	64	21	20
2014	Other services to the public	34	29	8	7	22	0	0	63	29	31
2014	None of the above	48	30	9	8	6	0	0	78	13	58

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	46	34	7	14	0	79	14	28
2019	Security	63	29	0	8	0	92	8	13
2019	Legal services	54	18	18	0	10	72	10	11
2019	Administration and operations	37	44	6	10	3	81	13	138
2019	Human resources	43	46	11	0	0	89	0	20
2019	Financial management	76	24	0	0	0	100	0	17
2019	Information management	25	48	14	7	7	72	14	16
2019	Other services to the public	41	32	5	10	12	73	22	18
2019	None of the above	54	26	11	7	2	81	9	47
2018	Communications or public affairs	58	27	0	12	3	85	15	32
2018	Security	62	15	23	0	0	77	0	12
2018	Administration and operations	43	36	8	6	6	80	12	127
2018	Human resources	63	28	9	0	0	91	0	16
2018	Financial management	71	23	0	6	0	94	6	13
2018	Information management	41	33	4	18	4	74	22	20
2018	Other services to the public	34	48	7	12	0	81	12	18
2018	None of the above	30	55	6	4	5	85	9	40
2017	Communications or public affairs	41	39	0	20	0	80	20	30
2017	Security	40	20	20	19	0	60	19	10
2017	Administration and operations	34	42	7	9	7	76	17	138
2017	Human resources	62	33	0	6	0	94	6	18
2017	Financial management	63	21	0	5	11	84	16	18
2017	Information management	32	57	4	4	4	89	7	26
2017	Other services to the public	12	41	23	24	0	53	24	14
2017	None of the above	42	40	9	1	7	82	9	59
2014	Communications or public affairs	27	47	14	12	0	74	12	19
2014	Administration and operations	41	35	11	10	4	76	13	106
2014	Human resources	50	36	8	0	7	86	7	14
2014	Financial management	40	60	0	0	0	100	0	12
2014	Information management	43	41	11	0	5	84	5	19
2014	Other services to the public	36	44	3	13	3	80	16	31
2014	None of the above	40	41	10	5	3	81	9	58

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	36	38	19	8	0	0	73	8	28
2019	Security	56	23	14	8	0	0	78	8	13
2019	Legal services	54	27	10	0	10	0	80	10	11
2019	Administration and operations	37	37	14	8	3	1	75	11	140
2019	Human resources	44	35	10	11	0	0	79	11	20
2019	Financial management	71	24	5	0	0	0	95	0	17
2019	Information management	41	19	26	14	0	0	60	14	16
2019	Other services to the public	45	18	20	18	0	0	63	18	18
2019	None of the above	52	24	12	5	6	0	77	11	47
2018	Communications or public affairs	51	27	15	4	3	0	78	7	32
2018	Security	50	35	15	0	0	0	85	0	12
2018	Administration and operations	38	37	14	5	5	1	76	10	128
2018	Human resources	45	32	14	9	0	0	77	9	16
2018	Financial management	22	72	0	6	0	0	94	6	13
2018	Information management	29	37	6	24	4	0	67	28	20
2018	Other services to the public	32	28	19	16	0	4	63	17	18
2018	None of the above	25	44	12	11	8	0	69	19	40

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	34	48	15	3	0	0	0	82	3	29
2019	Security	38	47	8	0	7	0	0	86	7	13
2019	Legal services	27	27	10	27	10	0	0	54	37	11
2019	Administration and operations	37	34	14	9	4	2	0	73	13	139
2019	Human resources	40	40	16	0	5	0	0	80	5	20
2019	Financial management	61	29	4	5	0	0	0	90	5	17
2019	Information management	42	18	12	21	7	0	0	60	28	16
2019	Other services to the public	32	18	10	33	6	0	0	50	39	18
2019	None of the above	43	23	19	2	11	3	0	67	13	47
2018	Communications or public affairs	45	30	15	3	7	0	0	75	10	32
2018	Security	50	42	8	0	0	0	0	92	0	12
2018	Administration and operations	43	35	11	6	3	2	0	79	9	128
2018	Human resources	38	53	0	9	0	0	0	91	9	16
2018	Financial management	41	49	10	0	0	0	0	90	0	13
2018	Information management	37	47	6	6	4	0	0	84	10	19
2018	Other services to the public	51	12	14	12	7	0	4	65	19	18
2018	None of the above	14	54	20	10	2	0	0	68	12	40
2017	Communications or public affairs	36	50	10	3	0	0	0	87	3	30
2017	Security	21	50	18	11	0	0	0	71	11	11
2017	Administration and operations	42	33	14	7	3	1	0	76	9	138
2017	Human resources	59	41	0	0	0	0	0	100	0	17
2017	Financial management	69	0	26	0	5	0	0	69	5	18
2017	Information management	40	38	15	4	0	4	0	81	4	26
2017	Other services to the public	43	33	24	0	0	0	0	76	0	14
2017	None of the above	47	24	16	5	8	0	0	71	13	60
2014	Communications or public affairs	45	26	15	5	8	0	0	71	14	20
2014	Administration and operations	48	30	10	8	4	0	0	79	11	106
2014	Human resources	45	49	0	0	7	0	0	93	7	14
2014	Financial management	52	37	0	10	0	0	0	90	10	12
2014	Information management	50	20	30	0	0	0	0	70	0	20
2014	Other services to the public	36	37	13	7	0	6	0	78	7	31
2014	None of the above	48	34	12	3	3	0	0	81	7	58

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	33	47	17	4	0	0	0	79	4	29
2019	Security	38	40	15	0	7	0	0	78	7	13
2019	Legal services	55	0	10	26	0	10	0	61	28	11
2019	Administration and operations	38	33	17	6	4	1	1	72	10	138
2019	Human resources	25	30	14	0	10	14	6	70	12	20
2019	Financial management	61	33	5	0	0	0	0	95	0	17
2019	Information management	37	16	33	7	7	0	0	53	14	16
2019	Other services to the public	51	17	15	12	5	0	0	69	17	18
2019	None of the above	46	29	13	2	5	5	0	79	7	45
2018	Communications or public affairs	39	37	6	3	13	3	0	78	16	32
2018	Security	50	35	8	8	0	0	0	85	8	12
2018	Administration and operations	46	31	13	9	1	1	0	77	10	129
2018	Human resources	47	45	0	0	0	0	9	100	0	16
2018	Financial management	48	33	20	0	0	0	0	80	0	13
2018	Information management	31	43	10	10	0	6	0	78	11	19
2018	Other services to the public	61	4	0	9	21	4	0	68	32	18
2018	None of the above	18	47	23	4	0	8	0	71	4	40
2017	Communications or public affairs	40	36	17	0	4	3	0	79	4	30
2017	Security	21	44	35	0	0	0	0	65	0	11
2017	Administration and operations	47	31	9	4	4	5	1	82	8	137
2017	Human resources	56	33	11	0	0	0	0	89	0	18
2017	Financial management	74	0	11	15	0	0	0	74	15	18
2017	Information management	30	49	18	0	4	0	0	79	4	26
2017	Other services to the public	55	17	21	7	0	0	0	72	7	14
2017	None of the above	50	31	6	1	9	3	0	84	10	60
2014	Communications or public affairs	36	29	26	0	8	0	0	65	8	20
2014	Administration and operations	43	35	7	6	4	5	0	82	10	106
2014	Human resources	46	39	0	0	0	0	15	100	0	14
2014	Financial management	52	27	21	0	0	0	0	79	0	12
2014	Information management	52	6	26	6	5	6	0	61	11	19
2014	Other services to the public	44	26	6	11	0	13	0	80	12	31
2014	None of the above	54	24	17	3	0	2	0	79	4	58

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	57	40	3	0	0	0	97	0	28
2019	Security	64	22	0	14	0	0	86	14	13
2019	Legal services	49	19	0	11	11	11	76	24	10
2019	Administration and operations	50	30	11	7	2	1	80	9	140
2019	Human resources	51	40	5	0	5	0	91	5	20
2019	Financial management	72	23	0	5	0	0	95	5	17
2019	Information management	37	42	7	7	7	0	79	14	16
2019	Other services to the public	45	21	10	24	0	0	66	24	18
2019	None of the above	54	25	10	5	6	0	79	11	47
2018	Communications or public affairs	42	37	10	3	7	0	79	10	32
2018	Security	58	27	15	0	0	0	85	0	12
2018	Administration and operations	54	33	7	5	2	0	87	7	129
2018	Human resources	54	37	9	0	0	0	91	0	16
2018	Financial management	55	39	0	0	6	0	94	6	13
2018	Information management	49	31	9	6	4	0	80	11	19
2018	Other services to the public	65	4	19	7	4	0	70	12	18
2018	None of the above	25	55	0	17	2	2	81	19	40
2017	Communications or public affairs	43	34	16	3	4	0	77	7	30
2017	Security	21	57	22	0	0	0	78	0	11
2017	Administration and operations	49	34	6	8	3	0	83	11	138
2017	Human resources	77	17	0	6	0	0	94	6	17
2017	Financial management	69	21	5	0	5	0	90	5	18
2017	Information management	55	30	7	7	0	0	85	7	26
2017	Other services to the public	66	21	14	0	0	0	86	0	14
2017	None of the above	55	25	4	6	9	0	80	16	60
2014	Communications or public affairs	55	25	11	0	8	0	81	8	20
2014	Administration and operations	56	25	8	7	4	0	82	10	106
2014	Human resources	59	41	0	0	0	0	100	0	14
2014	Financial management	53	47	0	0	0	0	100	0	12
2014	Information management	50	39	5	0	5	0	89	5	20
2014	Other services to the public	45	36	13	4	3	0	80	7	31
2014	None of the above	57	31	5	3	3	0	88	7	58

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	21	42	19	12	3	3	0	65	16	28
2019	Security	25	24	8	8	7	8	19	67	21	12
2019	Legal services	46	9	10	0	18	17	0	66	22	11
2019	Administration and operations	25	22	16	15	12	7	3	52	30	140
2019	Human resources	28	35	5	27	5	0	0	64	32	20
2019	Financial management	40	38	0	5	0	5	12	94	6	17
2019	Information management	18	23	25	21	7	0	7	44	30	16
2019	Other services to the public	17	28	21	5	18	10	0	51	25	18
2019	None of the above	40	24	10	7	11	8	0	70	19	47
2018	Communications or public affairs	15	46	18	4	6	8	3	68	11	32
2018	Security	42	15	23	8	0	12	0	65	9	12
2018	Administration and operations	26	26	18	11	12	5	2	56	25	128
2018	Human resources	32	37	16	9	0	6	0	73	9	16
2018	Financial management	28	49	0	0	6	0	16	93	7	13
2018	Information management	20	29	24	12	4	12	0	55	18	20
2018	Other services to the public	39	38	7	0	12	4	0	80	12	18
2018	None of the above	13	23	20	17	19	7	2	39	39	40
2017	Communications or public affairs	17	30	13	14	10	6	10	56	28	30
2017	Security	14	42	33	0	11	0	0	56	11	11
2017	Administration and operations	20	31	12	20	10	5	2	55	32	138
2017	Human resources	35	41	6	12	0	6	0	81	13	17
2017	Financial management	53	5	22	9	11	0	0	58	20	18
2017	Information management	25	23	7	22	7	11	4	57	34	26
2017	Other services to the public	6	31	17	16	24	0	6	39	43	14
2017	None of the above	26	21	13	16	18	6	0	50	36	60
2014	Communications or public affairs	49	21	15	5	9	0	0	70	14	20
2014	Administration and operations	22	30	15	15	14	4	1	55	30	106
2014	Human resources	36	35	23	0	7	0	0	71	7	14
2014	Financial management	52	20	10	17	0	0	0	72	17	12
2014	Information management	24	24	15	5	26	5	0	51	33	20
2014	Other services to the public	22	23	17	23	16	0	0	44	39	31
2014	None of the above	33	40	10	6	8	2	2	75	14	58

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	44	31	11	13	0	0	0	76	13	29
2019	Security	38	52	10	0	0	0	0	90	0	13
2019	Legal services	29	20	27	7	10	7	0	53	18	11
2019	Administration and operations	31	40	15	9	5	0	1	71	14	140
2019	Human resources	28	24	14	18	5	11	0	59	25	20
2019	Financial management	68	21	6	5	0	0	0	89	5	17
2019	Information management	19	48	7	7	14	5	0	71	22	16
2019	Other services to the public	45	22	28	0	5	0	0	67	5	18
2019	None of the above	43	21	15	8	13	0	0	64	21	47
2018	Communications or public affairs	36	38	20	0	3	3	0	76	3	32
2018	Security	54	23	15	8	0	0	0	77	8	12
2018	Administration and operations	35	34	12	8	7	2	1	71	16	126
2018	Human resources	29	57	5	0	0	0	9	94	0	16
2018	Financial management	35	52	0	0	13	0	0	87	13	13
2018	Information management	52	32	0	12	4	0	0	84	16	20
2018	Other services to the public	55	16	4	14	11	0	0	72	25	19
2018	None of the above	26	44	10	14	6	0	0	70	20	40
2017	Communications or public affairs	30	43	6	17	3	0	0	74	20	30
2017	Security	25	40	35	0	0	0	0	65	0	11
2017	Administration and operations	39	37	8	11	2	4	0	79	13	138
2017	Human resources	55	23	0	17	0	6	0	82	18	18
2017	Financial management	58	16	12	0	14	0	0	74	14	18
2017	Information management	33	48	8	0	4	7	0	87	4	26
2017	Other services to the public	59	7	24	10	0	0	0	66	10	14
2017	None of the above	59	17	9	7	7	1	0	77	14	60
2014	Communications or public affairs	47	46	0	0	7	0	0	93	7	20
2014	Administration and operations	36	37	14	6	6	1	1	74	12	106
2014	Human resources	52	39	0	0	0	9	0	100	0	14
2014	Financial management	38	23	21	17	0	0	0	62	17	12
2014	Information management	45	39	11	5	0	0	0	84	5	20
2014	Other services to the public	58	27	0	3	6	6	0	90	10	31
2014	None of the above	54	29	5	3	4	6	0	87	7	58

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	38	41	11	10	0	0	0	79	10	29
2019	Security	31	38	18	0	7	7	0	74	7	13
2019	Legal services	29	26	20	7	10	9	0	60	19	11
2019	Administration and operations	36	32	20	5	6	2	0	69	11	139
2019	Human resources	15	15	34	21	5	11	0	33	29	20
2019	Financial management	56	38	5	0	0	0	0	95	0	17
2019	Information management	38	23	19	0	14	5	0	65	15	16
2019	Other services to the public	40	21	10	29	0	0	0	61	29	18
2019	None of the above	36	30	22	2	8	2	0	67	10	47
2018	Communications or public affairs	28	42	18	9	3	0	0	70	12	32
2018	Security	62	15	23	0	0	0	0	77	0	12
2018	Administration and operations	33	34	21	6	6	0	0	67	12	128
2018	Human resources	23	62	5	0	0	0	9	94	0	16
2018	Financial management	41	43	10	6	0	0	0	84	6	13
2018	Information management	43	27	14	17	0	0	0	70	17	19
2018	Other services to the public	48	23	14	11	4	0	0	72	15	19
2018	None of the above	25	38	14	14	9	0	0	62	24	39

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	23	34	18	11	3	11	0	64	16	29
2019	Security	16	38	15	0	7	25	0	71	9	13
2019	Legal services	18	9	0	27	20	27	0	37	63	11
2019	Administration and operations	23	20	19	13	11	11	2	50	28	140
2019	Human resources	19	14	11	10	19	16	11	45	39	20
2019	Financial management	36	30	11	5	0	12	5	81	6	17
2019	Information management	32	11	19	12	14	12	0	48	30	16
2019	Other services to the public	30	10	32	6	18	4	0	42	25	18
2019	None of the above	37	9	15	11	13	9	7	55	28	46
2018	Communications or public affairs	32	25	6	16	13	8	0	62	32	32
2018	Security	42	42	8	0	8	0	0	85	8	12
2018	Administration and operations	26	19	19	12	13	9	1	51	28	128
2018	Human resources	18	29	23	5	5	11	9	58	14	16
2018	Financial management	22	13	26	0	6	23	10	53	9	13
2018	Information management	14	33	15	16	4	17	0	57	24	20
2018	Other services to the public	27	13	16	17	11	11	4	47	34	19
2018	None of the above	15	21	18	11	15	12	8	46	32	40
2017	Communications or public affairs	13	18	27	23	14	6	0	32	39	30
2017	Security	7	25	25	33	11	0	0	32	44	11
2017	Administration and operations	24	21	20	17	11	7	0	49	30	138
2017	Human resources	35	18	6	12	12	12	6	64	29	17
2017	Financial management	39	10	22	20	5	5	0	51	26	18
2017	Information management	15	48	4	11	11	7	5	71	25	26
2017	Other services to the public	25	12	19	7	21	17	0	44	33	14
2017	None of the above	29	18	12	9	15	9	8	57	29	60
2014	Communications or public affairs	20	29	21	6	24	0	0	49	30	20
2014	Administration and operations	16	26	18	10	21	7	2	46	35	106
2014	Human resources	38	27	20	7	0	9	0	71	7	14
2014	Financial management	25	14	27	7	10	17	0	46	21	12
2014	Information management	14	19	20	20	11	16	0	39	37	20
2014	Other services to the public	9	36	17	17	12	6	3	49	32	31
2014	None of the above	20	23	13	17	14	3	10	49	36	58

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	53	34	7	3	3	87	7	29
2019	Security	37	48	7	0	8	86	8	13
2019	Legal services	35	39	0	17	9	74	26	11
2019	Administration and operations	50	35	4	10	1	85	11	139
2019	Human resources	50	40	0	9	0	91	9	20
2019	Financial management	49	26	16	10	0	75	10	17
2019	Information management	49	40	11	0	0	89	0	16
2019	Other services to the public	51	32	7	5	5	83	10	18
2019	None of the above	47	44	3	4	2	91	6	47
2017	Communications or public affairs	21	46	4	29	0	67	29	30
2017	Security	29	54	17	0	0	83	0	11
2017	Administration and operations	49	43	1	5	2	92	7	138
2017	Human resources	56	39	0	6	0	94	6	18
2017	Financial management	47	43	0	5	5	90	10	18
2017	Information management	32	63	0	5	0	95	5	26
2017	Other services to the public	37	36	17	10	0	72	10	14
2017	None of the above	45	44	0	10	1	89	11	59
2014	Communications or public affairs	37	44	0	15	3	81	19	20
2014	Administration and operations	40	45	2	11	2	85	13	106
2014	Human resources	51	49	0	0	0	100	0	14
2014	Financial management	50	50	0	0	0	100	0	12
2014	Information management	55	34	5	5	0	89	5	20
2014	Other services to the public	49	33	10	3	4	83	7	31
2014	None of the above	48	40	7	3	2	88	5	58

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	62	24	0	10	3	87	13	29
2019	Security	22	40	0	8	30	62	38	13
2019	Legal services	42	38	9	11	0	80	11	10
2019	Administration and operations	45	38	4	8	6	83	14	140
2019	Human resources	51	24	14	11	0	75	11	20
2019	Financial management	60	31	4	5	0	90	5	17
2019	Information management	51	35	0	7	7	85	15	15
2019	Other services to the public	51	28	7	15	0	78	15	18
2019	None of the above	53	30	8	9	0	83	9	47
2017	Communications or public affairs	34	30	3	13	20	64	33	30
2017	Security	25	58	11	6	0	83	6	11
2017	Administration and operations	47	28	6	11	8	75	19	138
2017	Human resources	67	22	0	0	10	90	10	18
2017	Financial management	59	31	0	5	5	90	10	18
2017	Information management	59	38	0	4	0	96	4	26
2017	Other services to the public	42	45	0	13	0	87	13	14
2017	None of the above	44	30	8	10	8	74	18	59
2014	Communications or public affairs	73	14	0	10	3	86	14	20
2014	Administration and operations	44	25	7	10	13	69	24	106
2014	Human resources	45	15	8	13	20	60	33	14
2014	Financial management	52	41	0	7	0	93	7	12
2014	Information management	30	51	10	5	5	80	10	20
2014	Other services to the public	31	36	3	10	20	67	29	31
2014	None of the above	43	39	3	12	3	82	15	58

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	55	27	10	8	0	0	0	82	8	29
2019	Security	15	63	7	8	8	0	0	78	16	13
2019	Legal services	63	27	0	0	10	0	0	90	10	11
2019	Administration and operations	49	34	6	8	3	1	0	83	11	140
2019	Human resources	57	33	5	5	0	0	0	90	5	19
2019	Financial management	57	38	0	6	0	0	0	94	6	16
2019	Information management	42	38	12	7	0	0	0	81	7	16
2019	Other services to the public	51	32	7	10	0	0	0	83	10	18
2019	None of the above	55	32	7	4	2	0	0	87	6	45
2017	Communications or public affairs	44	39	7	10	0	0	0	83	10	30
2017	Security	58	42	0	0	0	0	0	100	0	11
2017	Administration and operations	47	33	7	10	2	0	0	81	12	138
2017	Human resources	56	33	6	6	0	0	0	89	6	18
2017	Financial management	83	17	0	0	0	0	0	100	0	18
2017	Information management	65	31	4	0	0	0	0	96	0	26
2017	Other services to the public	59	28	7	7	0	0	0	86	7	14
2017	None of the above	52	27	9	9	3	0	0	79	12	58
2014	Communications or public affairs	63	29	5	0	3	0	0	91	3	20
2014	Administration and operations	36	41	7	11	5	0	1	78	15	106
2014	Human resources	60	40	0	0	0	0	0	100	0	14
2014	Financial management	49	41	0	10	0	0	0	90	10	12
2014	Information management	39	50	11	0	0	0	0	89	0	20
2014	Other services to the public	50	34	3	3	10	0	0	83	13	31
2014	None of the above	46	42	5	4	2	0	2	89	6	58

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	68	13	11	3	0	4	85	3	29
2019	Security	48	38	7	8	0	0	86	8	13
2019	Legal services	83	17	0	0	0	0	100	0	11
2019	Administration and operations	70	18	5	2	1	4	91	4	139
2019	Human resources	29	32	9	14	9	6	65	25	20
2019	Financial management	73	10	5	11	0	0	83	11	17
2019	Information management	56	37	0	0	7	0	93	7	16
2019	Other services to the public	73	15	12	0	0	0	88	0	18
2019	None of the above	81	13	0	4	0	2	96	4	47
2017	Communications or public affairs	55	28	11	3	0	4	86	3	29
2017	Security	54	29	6	11	0	0	83	11	11
2017	Administration and operations	74	12	4	4	3	2	88	8	138
2017	Human resources	41	18	17	18	6	0	59	24	17
2017	Financial management	69	17	0	14	0	0	86	14	18
2017	Information management	59	34	0	7	0	0	93	7	26
2017	Other services to the public	78	12	10	0	0	0	90	0	14
2017	None of the above	76	13	0	5	1	5	93	7	59
2014	Communications or public affairs	86	5	5	0	3	0	91	3	20
2014	Administration and operations	63	25	3	5	2	2	90	7	106
2014	Human resources	51	21	13	0	9	7	77	10	14
2014	Financial management	65	14	10	10	0	0	79	10	12
2014	Information management	85	5	0	5	5	0	90	10	20
2014	Other services to the public	88	3	0	6	2	0	91	9	31
2014	None of the above	67	23	6	3	1	0	90	5	58

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	81	3	7	3	5	0	0	85	8	28
2019	Security	68	16	8	8	0	0	0	84	8	13
2019	Legal services	80	0	20	0	0	0	0	80	0	11
2019	Administration and operations	70	12	6	3	2	1	6	88	5	140
2019	Human resources	56	28	0	5	5	0	6	90	10	20
2019	Financial management	84	11	0	4	0	0	0	96	4	17
2019	Information management	62	12	12	7	7	0	0	74	14	16
2019	Other services to the public	95	5	0	0	0	0	0	100	0	18
2019	None of the above	77	17	4	0	0	0	2	96	0	47
2017	Communications or public affairs	70	19	4	3	0	0	4	93	3	30
2017	Security	71	18	0	11	0	0	0	89	11	11
2017	Administration and operations	81	10	3	1	2	0	3	94	3	138
2017	Human resources	82	18	0	0	0	0	0	100	0	17
2017	Financial management	69	5	12	5	9	0	0	74	14	18
2017	Information management	65	26	0	5	0	0	4	95	5	26
2017	Other services to the public	68	22	10	0	0	0	0	90	0	14
2017	None of the above	70	13	2	1	1	0	12	94	3	60
2014	Communications or public affairs	81	5	10	0	3	0	0	86	3	20
2014	Administration and operations	73	18	3	2	1	0	3	94	3	106
2014	Human resources	69	13	0	0	9	0	9	90	10	14
2014	Financial management	72	17	10	0	0	0	0	90	0	12
2014	Information management	84	5	11	0	0	0	0	89	0	20
2014	Other services to the public	81	11	0	0	5	0	3	94	6	31
2014	None of the above	76	11	2	5	3	0	4	90	8	58

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	93	3	0	3	0	0	0	97	3	29
2019	Security	90	10	0	0	0	0	0	100	0	13
2019	Legal services	90	10	0	0	0	0	0	100	0	11
2019	Administration and operations	78	11	1	2	2	1	5	95	4	139
2019	Human resources	80	14	0	0	0	0	6	100	0	20
2019	Financial management	83	12	4	0	0	0	0	96	0	17
2019	Information management	79	7	7	7	0	0	0	86	7	16
2019	Other services to the public	82	11	7	0	0	0	0	93	0	17
2019	None of the above	90	8	0	0	0	0	2	100	0	47
2017	Communications or public affairs	77	16	0	0	3	0	4	97	3	30
2017	Security	82	18	0	0	0	0	0	100	0	11
2017	Administration and operations	84	10	1	0	2	0	3	96	2	138
2017	Human resources	100	0	0	0	0	0	0	100	0	18
2017	Financial management	81	6	5	0	9	0	0	86	9	18
2017	Information management	84	4	0	5	0	0	7	95	5	26
2017	Other services to the public	79	10	10	0	0	0	0	90	0	14
2017	None of the above	76	10	2	3	1	0	7	92	5	60
2014	Communications or public affairs	86	5	5	0	3	0	0	91	3	20
2014	Administration and operations	85	8	2	0	0	1	5	98	0	106
2014	Human resources	78	13	0	0	0	0	9	100	0	14
2014	Financial management	90	10	0	0	0	0	0	100	0	12
2014	Information management	85	15	0	0	0	0	0	100	0	20
2014	Other services to the public	95	0	3	0	2	0	0	95	2	31
2014	None of the above	81	8	2	0	4	0	5	94	4	58

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	42	11	10	10	10	11	7	64	24	29
2019	Security	69	8	8	0	8	8	0	83	8	13
2019	Legal services	54	10	7	0	0	29	0	90	0	11
2019	Administration and operations	31	17	11	5	13	16	7	63	23	140
2019	Human resources	16	15	28	15	14	5	6	35	33	20
2019	Financial management	57	16	0	10	12	0	5	77	23	17
2019	Information management	48	12	7	0	21	0	12	69	24	16
2019	Other services to the public	57	10	5	10	6	5	6	76	19	18
2019	None of the above	52	10	12	4	4	13	4	75	10	47

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	51	24	14	7	4	0	0	75	11	29
2019	Security	16	40	15	16	0	8	7	65	18	13
2019	Legal services	17	26	0	9	0	20	29	83	17	11
2019	Administration and operations	41	38	6	8	3	0	4	83	12	140
2019	Human resources	47	43	0	0	0	5	5	100	0	20
2019	Financial management	48	29	17	7	0	0	0	76	7	17
2019	Information management	32	47	15	0	0	0	6	84	0	15
2019	Other services to the public	39	26	5	6	0	5	18	86	8	18
2019	None of the above	24	33	20	3	0	0	21	72	3	46

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	53	28	0	8	0	11	0	91	9	29
2019	Security	53	33	8	0	0	0	7	92	0	13
2019	Legal services	24	27	0	0	0	20	29	100	0	11
2019	Administration and operations	56	23	10	1	3	3	4	85	4	139
2019	Human resources	69	21	0	0	0	5	5	100	0	20
2019	Financial management	67	22	6	0	0	5	0	93	0	17
2019	Information management	49	37	7	0	7	0	0	86	7	16
2019	Other services to the public	53	17	5	6	0	6	13	86	8	17
2019	None of the above	38	25	6	4	2	3	23	83	8	47

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	8	92	140
2019	Financial management	0	100	17
2019	None of the above	18	82	47
2018	Communications or public affairs	14	86	32
2018	Administration and operations	13	87	128
2018	None of the above	20	80	40

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	42	58	16

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	11

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	11
2018	Administration and operations	0	100	16

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	16

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	11

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	11
2018	Administration and operations	0	100	16

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	30	70	16

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	48	52	11
2018	Administration and operations	51	49	16

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	56	44	16

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	61	39	16

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	42	58	16

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	53	47	16

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	54	46	16

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	11
2018	Administration and operations	0	100	16

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	11

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	46	54	11
2018	Administration and operations	55	45	16

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	34	66	16

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	11

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	30	70	16

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	11

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	16

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	31	69	16

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	14

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	34	66	14

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	47	53	14

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	14

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	14

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	34	66	14

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	17	83	139
2019	Human resources	35	65	20
2019	Financial management	0	100	17
2019	Information management	30	70	16
2019	None of the above	15	85	47

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	17	21	21	8	3	24	6	54	16	29
2019	Security	16	7	25	0	7	46	0	42	12	13
2019	Legal services	29	0	10	9	10	42	0	51	32	11
2019	Administration and operations	17	15	17	9	6	33	5	50	23	140
2019	Human resources	19	5	14	11	14	25	11	37	40	20
2019	Financial management	37	11	11	0	0	23	19	82	0	17
2019	Information management	18	23	26	0	7	26	0	55	9	16
2019	Other services to the public	17	22	14	16	7	18	5	51	30	18
2019	None of the above	33	11	16	8	6	23	2	59	19	47
2018	Communications or public affairs	0	33	35	12	6	12	3	39	20	32
2018	Security	15	50	15	0	0	19	0	81	0	12
2018	Administration and operations	17	17	18	8	8	25	6	50	24	127
2018	Human resources	0	32	32	0	0	31	5	50	0	16
2018	Financial management	29	0	22	0	6	26	16	51	11	13
2018	Information management	14	19	25	6	14	17	4	42	25	20
2018	Other services to the public	16	12	19	22	4	26	0	39	35	18
2018	None of the above	8	24	31	12	6	13	6	39	22	39
2017	Communications or public affairs	13	21	23	10	7	20	7	46	23	30
2017	Security	32	22	25	11	11	0	0	54	22	11
2017	Administration and operations	22	16	19	9	10	20	4	51	24	138
2017	Human resources	17	22	16	6	0	39	0	64	9	18
2017	Financial management	38	0	32	5	5	15	6	48	13	18
2017	Information management	18	12	15	7	4	41	4	54	19	26
2017	Other services to the public	12	12	7	17	24	22	6	33	57	14
2017	None of the above	28	14	19	10	9	13	7	52	24	60
2014	Communications or public affairs	20	22	24	0	14	15	5	53	17	20
2014	Administration and operations	17	18	20	8	13	19	5	46	28	106
2014	Human resources	9	27	35	7	7	9	8	43	16	14
2014	Financial management	16	34	14	0	0	37	0	78	0	12
2014	Information management	19	0	25	11	10	30	5	29	32	20
2014	Other services to the public	21	28	13	10	13	12	3	58	26	31
2014	None of the above	27	25	15	9	3	16	5	66	15	58

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	27	41	15	7	3	8	0	73	11	29
2019	Security	23	38	17	0	7	15	0	72	8	13
2019	Legal services	45	18	10	0	10	17	0	76	12	11
2019	Administration and operations	39	24	17	6	5	7	1	69	12	139
2019	Human resources	19	16	30	5	14	5	11	41	23	20
2019	Financial management	56	21	11	5	0	7	0	83	6	17
2019	Information management	37	16	19	7	7	14	0	62	16	16
2019	Other services to the public	34	32	10	18	0	6	0	70	19	18
2019	None of the above	47	21	14	6	8	5	0	71	15	47
2018	Communications or public affairs	17	44	22	9	6	3	0	63	15	32
2018	Security	35	31	23	0	0	12	0	74	0	12
2018	Administration and operations	31	34	15	8	5	6	0	70	14	127
2018	Human resources	35	34	26	0	0	5	0	73	0	16
2018	Financial management	35	16	10	6	6	20	7	70	17	13
2018	Information management	35	27	17	6	14	0	0	63	20	20
2018	Other services to the public	44	19	22	7	4	4	0	65	12	18
2018	None of the above	17	36	17	12	6	9	3	60	20	39
2017	Communications or public affairs	20	34	22	6	7	6	4	60	15	30
2017	Security	32	22	35	0	11	0	0	54	11	11
2017	Administration and operations	34	24	23	6	6	7	0	62	13	137
2017	Human resources	33	39	16	11	0	0	0	73	11	18
2017	Financial management	59	22	0	9	10	0	0	81	19	18
2017	Information management	32	43	7	4	4	7	4	84	8	26
2017	Other services to the public	36	27	7	31	0	0	0	63	31	14
2017	None of the above	39	22	15	10	9	1	4	64	20	59
2014	Communications or public affairs	34	37	15	0	14	0	0	71	14	20
2014	Administration and operations	29	20	21	9	10	11	0	55	21	106
2014	Human resources	38	40	7	0	7	9	0	86	7	14
2014	Financial management	23	41	28	0	0	9	0	70	0	12
2014	Information management	39	5	36	5	5	10	0	49	12	20
2014	Other services to the public	35	12	23	6	10	10	4	55	19	31
2014	None of the above	27	38	13	9	7	7	0	70	17	58

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Security	0	100	13
2019	Administration and operations	5	95	140
2019	Financial management	0	100	17
2019	Information management	0	100	16
2019	None of the above	11	89	47
2018	Communications or public affairs	17	83	32
2018	Administration and operations	6	94	126
2018	Human resources	0	100	16
2018	Financial management	0	100	13

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	0	100	11
2019	Administration and operations	9	91	140
2019	Financial management	0	100	17
2019	None of the above	11	89	45

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	20	13	29	0	3	31	3	51	5	29
2019	Security	23	0	25	0	7	46	0	42	12	13
2019	Legal services	39	0	18	0	10	33	0	58	15	11
2019	Administration and operations	22	17	17	4	3	34	3	62	10	140
2019	Human resources	24	5	19	6	0	35	11	53	12	20
2019	Financial management	41	6	11	0	0	21	21	82	0	17
2019	Information management	19	22	28	7	0	19	5	54	9	16
2019	Other services to the public	28	11	15	5	7	29	5	59	18	18
2019	None of the above	33	9	22	0	6	24	6	60	9	46
2018	Communications or public affairs	9	21	35	4	7	17	6	39	15	32
2018	Security	23	42	15	0	0	19	0	81	0	12
2018	Administration and operations	20	14	22	4	6	28	6	51	16	129
2018	Human resources	20	12	23	0	0	31	14	58	0	16
2018	Financial management	29	0	28	0	0	26	16	51	0	13
2018	Information management	20	17	25	16	0	17	4	47	20	20
2018	Other services to the public	24	5	38	4	0	29	0	41	6	18
2018	None of the above	12	18	42	3	0	15	10	40	4	40
2017	Communications or public affairs	13	27	20	0	7	26	7	60	11	30
2017	Security	14	29	35	0	11	11	0	48	12	11
2017	Administration and operations	26	15	23	4	3	23	6	58	10	138
2017	Human resources	28	11	5	0	0	45	11	89	0	18
2017	Financial management	57	5	18	0	5	15	0	73	6	18
2017	Information management	28	12	26	0	0	30	4	60	0	26
2017	Other services to the public	12	6	0	14	10	41	17	43	57	14
2017	None of the above	23	14	21	1	9	26	6	54	15	60
2014	Communications or public affairs	31	25	10	0	8	16	10	75	11	20
2014	Administration and operations	17	13	29	3	4	28	7	45	10	106
2014	Human resources	23	21	34	0	0	15	8	56	0	14
2014	Financial management	16	41	7	0	0	37	0	89	0	12
2014	Information management	10	15	30	5	5	30	5	38	15	20
2014	Other services to the public	20	15	26	8	3	25	3	48	16	31
2014	None of the above	23	16	11	3	2	27	18	70	10	58

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	30	37	15	3	0	15	0	79	4	29
2019	Security	30	38	17	0	7	8	0	74	7	13
2019	Legal services	55	0	18	0	10	17	0	66	12	11
2019	Administration and operations	40	27	18	3	4	9	0	74	7	139
2019	Human resources	25	24	30	0	0	9	11	62	0	20
2019	Financial management	55	17	11	5	0	12	0	82	6	17
2019	Information management	49	16	21	7	0	7	0	70	7	16
2019	Other services to the public	40	23	15	12	0	10	0	70	13	18
2019	None of the above	54	21	13	0	6	5	0	79	7	46
2018	Communications or public affairs	26	32	21	4	7	6	3	64	13	32
2018	Security	31	35	23	0	0	12	0	74	0	12
2018	Administration and operations	36	29	16	4	6	8	1	72	10	129
2018	Human resources	26	48	17	0	0	0	9	82	0	16
2018	Financial management	35	16	16	6	0	20	7	70	8	13
2018	Information management	43	21	24	12	0	0	0	64	12	20
2018	Other services to the public	54	11	19	12	0	4	0	68	12	18
2018	None of the above	24	31	29	5	0	11	0	61	6	40
2017	Communications or public affairs	30	44	13	4	4	6	0	79	8	30
2017	Security	14	29	35	0	11	11	0	48	12	11
2017	Administration and operations	39	29	20	1	4	6	0	73	5	138
2017	Human resources	50	39	0	0	0	11	0	100	0	18
2017	Financial management	73	22	0	0	5	0	0	95	5	18
2017	Information management	39	16	23	4	0	15	4	68	4	26
2017	Other services to the public	43	16	7	7	0	17	10	81	10	14
2017	None of the above	42	17	19	2	9	9	2	66	12	60
2014	Communications or public affairs	39	37	15	0	3	0	5	80	4	20
2014	Administration and operations	32	26	22	3	3	14	0	67	7	105
2014	Human resources	38	27	20	0	0	15	0	77	0	14
2014	Financial management	23	51	7	0	0	19	0	91	0	12
2014	Information management	35	20	30	5	0	10	0	60	6	20
2014	Other services to the public	29	21	20	11	3	15	0	59	17	31
2014	None of the above	27	27	15	4	2	17	10	73	7	57

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	11	89	29
2019	Security	15	85	13
2019	Legal services	0	100	11
2019	Administration and operations	23	77	140
2019	Human resources	19	81	20
2019	Financial management	5	95	17
2019	Information management	7	93	16
2019	Other services to the public	23	77	18
2019	None of the above	21	79	47
2017	Communications or public affairs	16	84	30
2017	Administration and operations	30	70	138
2017	Financial management	27	73	18
2017	None of the above	20	80	60
2014	Administration and operations	16	84	105
2014	Human resources	0	100	14
2014	Other services to the public	40	60	31
2014	None of the above	11	89	58

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	91	9	32
2019	None of the above	89	11	10
2017	Administration and operations	72	28	40
2017	None of the above	79	21	13
2014	Administration and operations	84	16	17
2014	Other services to the public	58	42	12

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and operations	52	29	3	3	12	81	16	28
2017	Administration and operations	64	16	0	20	0	80	20	28
2017	None of the above	50	50	0	0	0	100	0	10
2014	Administration and operations	49	37	7	7	0	86	7	14

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	68	22	3	7	0	0	0	90	7	29
2019	Security	76	10	7	8	0	0	0	86	8	13
2019	Legal services	62	10	9	0	10	10	0	80	11	11
2019	Administration and operations	63	24	5	3	4	1	0	88	7	140
2019	Human resources	81	10	10	0	0	0	0	90	0	20
2019	Financial management	64	30	5	0	0	0	0	95	0	17
2019	Information management	42	45	0	12	0	0	0	88	12	16
2019	Other services to the public	39	38	16	0	7	0	0	77	7	18
2019	None of the above	62	25	3	2	4	2	2	91	7	47
2018	Communications or public affairs	51	28	11	0	11	0	0	79	11	31
2018	Security	62	31	8	0	0	0	0	92	0	12
2018	Administration and operations	54	35	5	3	3	0	0	89	6	129
2018	Human resources	57	34	9	0	0	0	0	91	0	16
2018	Financial management	51	43	6	0	0	0	0	94	0	13
2018	Information management	47	36	0	12	4	0	0	84	16	19
2018	Other services to the public	44	17	27	12	0	0	0	61	12	18
2018	None of the above	32	28	17	10	5	3	3	65	16	39
2017	Communications or public affairs	44	40	7	6	4	0	0	83	10	30
2017	Security	65	11	25	0	0	0	0	75	0	11
2017	Administration and operations	56	28	7	2	4	1	2	86	7	138
2017	Human resources	72	23	0	0	6	0	0	94	6	18
2017	Financial management	65	5	16	15	0	0	0	70	15	18
2017	Information management	40	38	4	7	11	0	0	78	18	26
2017	Other services to the public	78	12	10	0	0	0	0	90	0	14
2017	None of the above	55	23	8	5	6	1	2	81	11	60

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and operations	26	38	11	22	4	0	0	64	25	29

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	43	35	11	8	3	0	0	78	11	29
2019	Security	53	31	10	0	7	0	0	84	7	13
2019	Legal services	37	18	20	16	10	0	0	55	26	11
2019	Administration and operations	37	35	16	9	3	1	0	72	12	140
2019	Human resources	36	25	29	5	0	0	5	65	5	20
2019	Financial management	49	29	22	0	0	0	0	78	0	17
2019	Information management	46	32	15	0	7	0	0	78	7	15
2019	Other services to the public	34	21	22	17	6	0	0	55	23	18
2019	None of the above	43	36	12	2	7	0	0	79	9	47
2018	Communications or public affairs	44	46	0	10	0	0	0	90	10	31
2018	Security	50	8	15	8	0	19	0	72	9	12
2018	Administration and operations	50	37	8	4	1	1	0	88	5	126
2018	Human resources	47	48	5	0	0	0	0	95	0	16
2018	Financial management	58	26	16	0	0	0	0	84	0	13
2018	Information management	39	45	4	12	0	0	0	84	12	20
2018	Other services to the public	40	41	0	12	7	0	0	81	19	18
2018	None of the above	29	46	12	11	2	0	0	75	12	39
2017	Communications or public affairs	41	39	16	3	0	0	0	80	3	30
2017	Security	21	57	11	11	0	0	0	78	11	11
2017	Administration and operations	40	37	8	10	4	1	0	78	14	138
2017	Human resources	50	45	6	0	0	0	0	94	0	18
2017	Financial management	53	33	9	0	0	6	0	91	0	18
2017	Information management	49	37	11	4	0	0	0	86	4	26
2017	Other services to the public	37	49	14	0	0	0	0	86	0	14
2017	None of the above	25	51	13	1	8	1	0	77	9	60

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	16	48	3	24	3	4	0	68	29	29
2019	Security	31	37	10	16	7	0	0	68	22	13
2019	Legal services	19	20	22	8	31	0	0	39	39	10
2019	Administration and operations	26	28	19	18	9	0	0	54	26	140
2019	Human resources	25	26	9	21	14	0	5	53	37	20
2019	Financial management	56	29	10	0	5	0	0	85	5	17
2019	Information management	37	16	26	7	14	0	0	53	21	16
2019	Other services to the public	29	37	0	21	13	0	0	66	34	18
2019	None of the above	35	24	16	16	6	2	0	60	23	46
2018	Communications or public affairs	29	31	22	5	13	0	0	60	18	31
2018	Security	42	27	15	8	0	8	0	75	8	12
2018	Administration and operations	31	33	11	15	9	1	0	64	24	127
2018	Human resources	22	33	30	6	9	0	0	55	15	15
2018	Financial management	35	27	22	0	6	10	0	68	7	13
2018	Information management	21	45	15	14	4	0	0	67	18	20
2018	Other services to the public	34	25	22	7	12	0	0	60	19	18
2018	None of the above	13	37	17	6	25	0	0	51	32	39
2017	Communications or public affairs	20	27	23	23	4	4	0	48	27	30
2017	Security	14	36	17	11	22	0	0	50	33	11
2017	Administration and operations	21	40	18	12	9	0	0	61	21	137
2017	Human resources	39	39	17	6	0	0	0	78	6	18
2017	Financial management	37	26	15	11	5	6	0	67	17	18
2017	Information management	16	59	11	7	7	0	0	75	14	26
2017	Other services to the public	18	52	7	17	0	6	0	75	18	14
2017	None of the above	17	33	13	15	14	5	4	55	31	60

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	38	18	17	0	27	0	0	56	27	29
2019	Security	37	23	7	10	15	0	8	65	27	13
2019	Legal services	20	0	37	16	28	0	0	20	44	11
2019	Administration and operations	15	29	21	12	19	1	1	46	32	140
2019	Human resources	28	40	21	0	11	0	0	68	11	20
2019	Financial management	26	18	19	10	26	0	0	45	36	17
2019	Information management	18	26	19	16	14	0	7	47	32	16
2019	Other services to the public	17	29	27	11	16	0	0	46	27	18
2019	None of the above	21	35	18	8	15	0	2	57	24	47
2018	Communications or public affairs	27	20	23	15	15	0	0	47	30	32
2018	Security	39	8	15	15	15	8	0	50	33	12
2018	Administration and operations	26	24	12	17	21	0	1	50	38	128
2018	Human resources	5	31	11	32	15	0	6	38	49	16
2018	Financial management	0	10	23	55	12	0	0	10	68	13
2018	Information management	12	21	43	12	12	0	0	33	24	20
2018	Other services to the public	20	39	14	15	11	0	0	59	27	19
2018	None of the above	27	21	30	11	6	0	3	50	19	40
2017	Communications or public affairs	21	13	36	17	9	0	3	35	27	30
2017	Security	40	35	14	0	0	0	11	84	0	11
2017	Administration and operations	24	25	18	15	17	0	1	50	33	138
2017	Human resources	0	39	22	17	22	0	0	39	39	18
2017	Financial management	31	17	15	12	26	0	0	48	38	18
2017	Information management	33	16	16	11	18	0	7	53	31	26
2017	Other services to the public	48	19	13	10	10	0	0	66	21	14
2017	None of the above	37	22	20	4	6	2	8	65	12	60

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	3	34	35	16	11	0	0	37	28	29
2019	Security	30	17	31	7	14	0	0	47	22	13
2019	Legal services	26	20	20	26	10	0	0	45	35	11
2019	Administration and operations	13	31	27	18	9	1	1	45	28	140
2019	Human resources	0	20	51	5	23	0	0	20	28	20
2019	Financial management	35	29	21	10	5	0	0	64	15	17
2019	Information management	32	30	7	12	12	0	7	66	26	16
2019	Other services to the public	12	44	5	22	17	0	0	56	39	18
2019	None of the above	8	20	24	20	28	0	0	28	48	46
2018	Communications or public affairs	8	16	38	21	17	0	0	25	38	32
2018	Security	8	35	50	0	0	8	0	46	0	12
2018	Administration and operations	17	30	22	17	14	1	0	47	31	128
2018	Human resources	0	0	40	29	31	0	0	0	60	16
2018	Financial management	20	28	10	36	6	0	0	48	42	13
2018	Information management	35	12	22	16	15	0	0	47	31	20
2018	Other services to the public	4	33	34	25	4	0	0	37	29	19
2018	None of the above	0	28	12	14	43	0	3	29	59	40
2017	Communications or public affairs	10	21	30	20	20	0	0	30	40	30
2017	Security	14	21	33	11	22	0	0	35	33	11
2017	Administration and operations	17	28	28	15	11	0	0	45	27	138
2017	Human resources	11	28	28	10	22	0	0	39	33	18
2017	Financial management	23	38	16	14	10	0	0	60	24	18
2017	Information management	19	33	29	4	15	0	0	52	19	25
2017	Other services to the public	0	18	26	29	27	0	0	18	56	14
2017	None of the above	9	25	25	11	25	0	5	36	38	60

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	16	53	17	10	4	0	0	69	14	29
2019	Security	37	25	31	0	7	0	0	62	7	13
2019	Legal services	52	18	10	0	20	0	0	71	20	11
2019	Administration and operations	30	33	19	10	6	1	1	64	17	139
2019	Human resources	9	43	29	14	5	0	0	52	19	20
2019	Financial management	52	28	15	5	0	0	0	80	5	17
2019	Information management	37	26	12	7	5	0	12	72	14	16
2019	Other services to the public	27	22	5	22	17	0	7	53	42	18
2019	None of the above	25	20	23	10	22	0	0	45	32	46
2018	Communications or public affairs	16	40	28	11	6	0	0	56	16	32
2018	Security	35	23	35	0	0	8	0	62	0	12
2018	Administration and operations	33	30	17	12	7	1	1	64	19	127
2018	Human resources	0	9	52	40	0	0	0	9	40	16
2018	Financial management	22	58	20	0	0	0	0	80	0	13
2018	Information management	35	20	21	14	10	0	0	55	24	20
2018	Other services to the public	17	37	24	21	0	0	0	55	21	19
2018	None of the above	10	23	21	17	26	0	3	34	45	39
2017	Communications or public affairs	17	31	28	20	0	0	4	49	21	29
2017	Security	28	23	24	12	12	0	0	51	24	10
2017	Administration and operations	31	33	23	10	3	0	1	64	13	138
2017	Human resources	11	34	34	16	6	0	0	45	22	18
2017	Financial management	55	20	16	9	0	0	0	75	9	18
2017	Information management	22	38	26	4	7	0	4	62	11	26
2017	Other services to the public	25	31	6	17	21	0	0	56	38	14
2017	None of the above	17	33	18	9	11	1	10	56	23	60

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	13	31	21	24	8	0	3	46	33	29
2019	Security	30	41	14	8	8	0	0	71	16	13
2019	Legal services	45	10	9	0	27	10	0	61	30	11
2019	Administration and operations	24	28	19	17	10	1	1	52	28	138
2019	Human resources	5	21	18	41	14	0	0	26	56	20
2019	Financial management	35	40	5	4	10	5	0	79	16	17
2019	Information management	30	19	33	0	11	0	7	53	12	16
2019	Other services to the public	23	17	21	28	11	0	0	40	39	18
2019	None of the above	26	15	26	12	19	0	2	42	32	47
2018	Communications or public affairs	11	20	32	16	17	0	3	33	34	32
2018	Security	8	23	50	12	0	8	0	33	13	12
2018	Administration and operations	23	20	22	17	17	1	0	44	34	126
2018	Human resources	0	0	13	47	40	0	0	0	87	15
2018	Financial management	32	6	29	19	13	0	0	38	32	13
2018	Information management	27	24	24	7	18	0	0	51	25	20
2018	Other services to the public	0	34	11	30	25	0	0	34	55	19
2018	None of the above	7	32	17	8	36	0	0	39	44	40
2017	Communications or public affairs	10	27	17	33	13	0	0	37	46	30
2017	Security	18	7	17	18	33	0	7	27	54	11
2017	Administration and operations	22	25	19	16	16	1	0	48	33	137
2017	Human resources	17	17	39	6	22	0	0	34	27	18
2017	Financial management	35	18	21	0	26	0	0	53	26	17
2017	Information management	18	26	34	11	11	0	0	44	22	26
2017	Other services to the public	6	31	16	20	28	0	0	37	47	14
2017	None of the above	11	20	16	16	30	0	7	34	50	60

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	44	41	8	0	0	0	8	92	0	29
2019	Security	53	10	0	16	7	0	15	74	26	13
2019	Legal services	35	20	10	0	28	0	7	59	30	11
2019	Administration and operations	51	24	10	4	3	1	7	81	8	140
2019	Human resources	15	56	25	5	0	0	0	71	5	20
2019	Financial management	59	16	5	10	5	5	0	79	16	17
2019	Information management	63	25	0	0	0	0	12	100	0	16
2019	Other services to the public	27	22	11	16	12	0	12	56	32	18
2019	None of the above	26	20	18	11	15	2	8	52	29	47
2018	Communications or public affairs	35	42	12	3	3	0	6	81	6	32
2018	Security	50	23	12	0	0	8	8	86	0	12
2018	Administration and operations	50	16	14	5	4	1	10	74	11	127
2018	Human resources	6	40	37	17	0	0	0	46	17	16
2018	Financial management	55	23	16	6	0	0	0	78	6	13
2018	Information management	61	4	12	4	0	13	6	80	5	20
2018	Other services to the public	48	27	4	21	0	0	0	75	21	19
2018	None of the above	32	18	11	7	21	2	8	56	31	40
2017	Communications or public affairs	36	30	23	4	0	0	7	71	4	30
2017	Security	39	0	22	11	11	0	18	47	26	11
2017	Administration and operations	54	15	13	6	1	1	10	77	8	138
2017	Human resources	45	17	22	11	6	0	0	62	17	18
2017	Financial management	61	15	5	9	5	0	5	80	15	18
2017	Information management	47	12	4	4	0	4	30	89	6	26
2017	Other services to the public	43	0	23	0	21	0	14	50	24	14
2017	None of the above	20	21	19	4	17	0	20	51	25	60

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	34	41	11	11	3	0	0	75	14	29
2019	Security	53	17	16	7	7	0	0	71	14	13
2019	Legal services	27	28	35	0	10	0	0	55	10	11
2019	Administration and operations	29	33	20	11	6	1	0	63	17	139
2019	Human resources	27	49	14	5	5	0	0	76	10	20
2019	Financial management	31	22	30	17	0	0	0	53	17	17
2019	Information management	39	33	0	13	7	0	7	78	22	15
2019	Other services to the public	38	23	5	23	11	0	0	61	34	18
2019	None of the above	32	24	17	13	9	3	2	59	23	46
2018	Communications or public affairs	24	25	27	14	10	0	0	49	24	32
2018	Security	35	12	23	23	0	8	0	50	25	12
2018	Administration and operations	31	32	17	10	9	1	0	63	20	128
2018	Human resources	11	20	43	26	0	0	0	31	26	16
2018	Financial management	39	35	19	7	0	0	0	74	7	12
2018	Information management	35	20	31	14	0	0	0	55	14	20
2018	Other services to the public	26	19	30	14	11	0	0	44	25	19
2018	None of the above	22	23	24	16	16	0	0	45	32	40
2017	Communications or public affairs	22	43	26	10	0	0	0	64	10	30
2017	Security	36	18	14	11	11	0	11	60	24	11
2017	Administration and operations	34	27	23	9	7	0	1	61	16	138
2017	Human resources	34	39	17	11	0	0	0	72	11	18
2017	Financial management	38	32	20	5	5	0	0	70	10	18
2017	Information management	50	18	18	0	11	0	4	71	11	26
2017	Other services to the public	18	20	39	13	10	0	0	38	23	14
2017	None of the above	18	28	29	14	5	1	5	49	20	60

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	30	34	22	10	4	0	0	64	14	29
2019	Security	41	30	23	0	7	0	0	70	7	13
2019	Legal services	27	20	18	0	28	0	7	50	30	11
2019	Administration and operations	34	32	17	8	7	1	1	67	15	138
2019	Human resources	35	33	21	11	0	0	0	68	11	20
2019	Financial management	45	33	11	11	0	0	0	79	11	17
2019	Information management	30	32	32	0	0	0	7	66	0	16
2019	Other services to the public	27	23	29	4	11	0	6	53	16	18
2019	None of the above	39	21	18	11	8	3	0	62	19	47
2018	Communications or public affairs	26	42	12	15	6	0	0	68	21	32
2018	Security	69	15	0	0	8	8	0	92	8	12
2018	Administration and operations	30	32	20	9	6	2	0	64	16	128
2018	Human resources	16	29	26	14	9	0	6	48	24	16
2018	Financial management	45	16	23	0	6	0	10	68	7	13
2018	Information management	28	14	26	19	6	6	0	46	26	19
2018	Other services to the public	32	35	19	0	7	0	7	72	7	19
2018	None of the above	18	35	20	11	15	0	0	54	26	39
2017	Communications or public affairs	26	47	13	10	3	0	0	74	13	30
2017	Security	7	36	22	7	11	0	17	52	22	11
2017	Administration and operations	31	34	19	12	2	1	1	66	15	138
2017	Human resources	39	34	17	5	0	0	6	77	5	18
2017	Financial management	43	28	25	5	0	0	0	70	5	18
2017	Information management	42	24	12	4	8	4	8	74	13	25
2017	Other services to the public	36	37	17	0	10	0	0	72	10	14
2017	None of the above	32	19	19	8	11	3	8	57	21	60

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	13	53	17	10	8	0	0	65	18	29
2019	Security	45	33	22	0	0	0	0	78	0	13
2019	Legal services	29	26	16	0	29	0	0	55	29	11
2019	Administration and operations	32	31	20	8	8	1	0	63	16	139
2019	Human resources	19	40	21	10	9	0	0	59	19	20
2019	Financial management	26	42	26	0	5	0	0	69	5	17
2019	Information management	37	18	26	12	0	0	7	59	13	16
2019	Other services to the public	33	34	11	16	5	0	0	68	21	18
2019	None of the above	35	27	11	18	6	3	0	63	25	47
2018	Communications or public affairs	14	46	15	19	6	0	0	61	25	32
2018	Security	31	53	8	0	0	8	0	92	0	12
2018	Administration and operations	30	34	20	8	7	1	0	65	15	128
2018	Human resources	6	28	34	31	0	0	0	34	31	16
2018	Financial management	26	52	16	6	0	0	0	78	6	13
2018	Information management	22	12	19	27	14	6	0	36	44	19
2018	Other services to the public	36	20	34	11	0	0	0	55	11	19
2018	None of the above	31	18	24	7	14	2	3	52	22	39
2017	Communications or public affairs	20	44	17	10	7	0	3	66	17	30
2017	Security	18	29	29	7	0	6	11	56	8	11
2017	Administration and operations	27	38	18	13	3	0	1	65	16	138
2017	Human resources	22	39	22	10	6	0	0	62	16	18
2017	Financial management	44	26	5	20	0	5	0	74	21	18
2017	Information management	22	40	22	7	4	5	0	66	12	26
2017	Other services to the public	52	16	19	13	0	0	0	68	13	14
2017	None of the above	20	23	28	8	10	3	8	49	20	60

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	27	44	25	3	0	0	0	72	3	28
2019	Security	53	41	0	7	0	0	0	93	7	13
2019	Legal services	27	37	7	10	20	0	0	63	29	11
2019	Administration and operations	43	28	17	5	6	1	0	72	11	138
2019	Human resources	23	24	30	22	0	0	0	47	22	20
2019	Financial management	48	31	11	5	5	0	0	79	10	17
2019	Information management	35	18	26	14	0	0	7	57	15	16
2019	Other services to the public	45	22	17	11	5	0	0	67	16	18
2019	None of the above	45	19	20	6	8	3	0	66	14	47
2018	Communications or public affairs	23	48	16	3	6	0	3	73	10	31
2018	Security	31	46	15	0	0	8	0	83	0	12
2018	Administration and operations	42	26	22	6	3	0	0	69	9	128
2018	Human resources	11	29	54	0	0	0	6	43	0	16
2018	Financial management	48	36	6	0	0	0	10	93	0	13
2018	Information management	30	31	25	11	4	0	0	61	15	19
2018	Other services to the public	36	39	7	11	0	0	7	80	12	19
2018	None of the above	38	21	17	9	9	2	3	63	19	39
2017	Communications or public affairs	31	31	24	10	3	0	0	62	14	29
2017	Security	18	32	29	0	11	0	11	56	12	11
2017	Administration and operations	31	40	11	11	6	0	1	72	17	138
2017	Human resources	33	50	17	0	0	0	0	83	0	18
2017	Financial management	55	26	20	0	0	0	0	80	0	18
2017	Information management	42	38	12	4	0	0	5	84	4	25
2017	Other services to the public	60	21	13	7	0	0	0	80	7	14
2017	None of the above	33	26	12	13	4	1	10	67	19	60

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	49	25	17	7	3	0	0	73	10	29
2019	Security	53	33	8	7	0	0	0	86	7	13
2019	Legal services	54	18	9	0	20	0	0	72	20	11
2019	Administration and operations	50	22	11	7	9	1	0	73	16	139
2019	Human resources	49	16	26	9	0	0	0	65	9	20
2019	Financial management	62	17	11	5	0	5	0	83	5	17
2019	Information management	34	25	14	14	7	0	7	63	22	16
2019	Other services to the public	54	12	23	5	5	0	0	67	11	17
2019	None of the above	40	22	16	10	11	2	0	62	21	46

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	20	34	35	7	3	0	0	54	11	29
2019	Security	37	33	23	0	7	0	0	70	7	13
2019	Legal services	46	18	35	0	0	0	0	65	0	11
2019	Administration and operations	30	33	22	10	5	1	0	63	15	140
2019	Human resources	19	39	16	20	5	0	0	59	25	20
2019	Financial management	51	29	5	4	5	5	0	84	10	17
2019	Information management	30	37	19	7	0	0	7	72	7	16
2019	Other services to the public	32	19	21	5	16	0	7	55	23	18
2019	None of the above	32	32	16	6	10	2	3	66	17	47
2018	Communications or public affairs	12	31	30	7	17	0	3	44	25	32
2018	Security	27	27	38	0	0	8	0	59	0	12
2018	Administration and operations	25	40	20	10	4	0	0	65	15	128
2018	Human resources	16	20	17	20	20	0	6	39	43	16
2018	Financial management	38	52	10	0	0	0	0	90	0	13
2018	Information management	27	27	43	0	4	0	0	53	4	19
2018	Other services to the public	29	35	22	7	0	0	7	68	8	19
2018	None of the above	28	19	30	10	10	0	3	48	20	39
2017	Communications or public affairs	26	24	20	20	10	0	0	50	30	30
2017	Security	29	39	0	11	11	0	11	76	24	11
2017	Administration and operations	30	31	23	9	5	1	1	63	14	138
2017	Human resources	38	28	6	22	0	0	6	70	24	18
2017	Financial management	60	22	14	5	0	0	0	81	5	18
2017	Information management	23	40	22	11	0	4	0	66	11	26
2017	Other services to the public	47	28	0	14	10	0	0	76	24	14
2017	None of the above	28	25	16	7	9	4	9	62	19	60

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	65	25	7	3	0	0	0	90	3	29
2019	Security	37	23	16	8	7	0	10	67	16	13
2019	Legal services	44	10	10	17	10	10	0	59	30	11
2019	Administration and operations	54	31	9	1	4	1	0	85	6	140
2019	Human resources	49	32	9	9	0	0	0	81	9	20
2019	Financial management	79	5	5	5	0	0	5	89	5	17
2019	Information management	55	25	14	0	0	0	7	85	0	16
2019	Other services to the public	49	28	11	0	5	0	7	83	5	18
2019	None of the above	51	28	13	2	2	0	4	82	4	47
2018	Communications or public affairs	57	27	0	11	3	0	3	86	14	32
2018	Security	62	23	8	0	0	8	0	92	0	12
2018	Administration and operations	50	24	15	4	5	0	2	75	9	127
2018	Human resources	46	31	17	0	0	0	6	82	0	16
2018	Financial management	65	22	12	0	0	0	0	88	0	13
2018	Information management	58	14	25	4	0	0	0	71	4	19
2018	Other services to the public	53	30	9	0	0	0	7	90	0	18
2018	None of the above	56	24	8	0	7	0	6	84	7	39
2017	Communications or public affairs	37	10	33	14	6	0	0	47	20	30
2017	Security	65	14	22	0	0	0	0	78	0	11
2017	Administration and operations	54	24	13	6	4	0	0	77	10	138
2017	Human resources	78	6	6	5	0	0	6	89	5	18
2017	Financial management	49	33	14	5	0	0	0	81	5	18
2017	Information management	52	22	15	0	0	0	11	83	0	26
2017	Other services to the public	76	14	10	0	0	0	0	90	0	14
2017	None of the above	44	27	13	7	3	0	6	76	10	59

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	68	20	0	3	0	0	8	96	4	29
2019	Security	46	29	0	0	0	0	25	100	0	13
2019	Legal services	63	0	0	9	10	10	9	78	22	11
2019	Administration and operations	73	13	4	2	4	1	3	90	6	137
2019	Human resources	65	21	5	5	0	0	5	90	5	20
2019	Financial management	77	0	0	5	0	0	18	94	6	17
2019	Information management	58	20	7	0	0	0	15	91	0	15
2019	Other services to the public	61	17	0	6	5	0	11	88	12	18
2019	None of the above	64	13	9	0	2	0	13	88	2	47
2018	Communications or public affairs	69	13	3	0	10	0	6	86	11	32
2018	Security	85	8	0	0	0	8	0	100	0	12
2018	Administration and operations	71	16	5	2	0	1	4	92	2	128
2018	Human resources	54	31	0	0	0	0	15	100	0	16
2018	Financial management	72	12	6	0	0	0	10	93	0	13
2018	Information management	67	10	23	0	0	0	0	77	0	19
2018	Other services to the public	67	17	4	0	0	0	11	95	0	19
2018	None of the above	69	14	2	0	2	2	10	95	3	39

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	79	8	3	7	0	0	3	90	7	29
2019	Security	84	10	0	0	7	0	0	93	7	13
2019	Legal services	80	0	0	0	10	10	0	89	11	11
2019	Administration and operations	72	11	7	2	4	1	2	87	6	137
2019	Human resources	70	10	5	5	11	0	0	79	16	20
2019	Financial management	84	5	0	0	0	5	5	100	0	17
2019	Information management	59	7	21	0	0	7	7	76	0	16
2019	Other services to the public	72	16	0	5	7	0	0	88	12	18
2019	None of the above	76	4	2	9	6	3	0	83	15	47
2018	Communications or public affairs	58	24	3	3	10	0	3	84	13	32
2018	Security	77	8	0	8	0	8	0	92	8	12
2018	Administration and operations	69	9	9	4	5	1	4	82	9	128
2018	Human resources	39	26	5	6	0	0	23	85	8	16
2018	Financial management	84	0	0	6	0	10	0	93	7	13
2018	Information management	73	11	12	0	4	0	0	83	4	19
2018	Other services to the public	63	18	15	0	4	0	0	81	4	19
2018	None of the above	60	11	15	2	4	2	6	77	7	39
2017	Communications or public affairs	70	10	17	4	0	0	0	80	4	30
2017	Security	75	18	6	0	0	0	0	94	0	11
2017	Administration and operations	68	15	6	5	2	1	3	87	7	138
2017	Human resources	78	6	10	0	0	0	6	89	0	18
2017	Financial management	84	6	0	5	5	0	0	90	10	18
2017	Information management	71	4	15	0	4	4	4	80	4	26
2017	Other services to the public	83	0	17	0	0	0	0	83	0	14
2017	None of the above	72	2	7	5	7	2	6	79	13	59

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	44	32	17	3	0	0	3	79	3	29
2019	Security	82	10	0	8	0	0	0	92	8	13
2019	Legal services	73	17	10	0	0	0	0	90	0	11
2019	Administration and operations	49	33	10	3	3	1	1	84	6	137
2019	Human resources	62	16	11	11	0	0	0	78	11	20
2019	Financial management	54	24	17	5	0	0	0	78	5	17
2019	Information management	37	35	7	7	7	0	7	78	15	16
2019	Other services to the public	65	20	15	0	0	0	0	85	0	18
2019	None of the above	66	24	4	0	4	0	2	92	4	47
2018	Communications or public affairs	44	30	10	8	4	0	3	76	13	32
2018	Security	54	23	15	0	0	8	0	83	0	12
2018	Administration and operations	52	25	9	6	7	0	1	77	13	127
2018	Human resources	46	25	6	6	0	0	16	85	7	15
2018	Financial management	71	19	0	0	0	0	10	100	0	13
2018	Information management	21	47	25	6	0	0	0	69	6	20
2018	Other services to the public	41	47	12	0	0	0	0	88	0	18
2018	None of the above	48	28	11	3	4	0	5	80	8	40
2017	Communications or public affairs	37	36	20	7	0	0	0	73	7	30
2017	Security	47	35	7	11	0	0	0	82	11	11
2017	Administration and operations	44	35	12	5	1	0	1	81	7	138
2017	Human resources	66	17	6	6	0	0	6	88	6	18
2017	Financial management	78	6	0	11	5	0	0	84	16	18
2017	Information management	45	37	15	4	0	0	0	82	4	26
2017	Other services to the public	64	12	24	0	0	0	0	76	0	14
2017	None of the above	50	23	8	4	9	1	5	77	14	59

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	61	21	7	8	0	0	3	85	8	29
2019	Security	68	18	0	8	7	0	0	86	14	13
2019	Legal services	71	20	0	0	10	0	0	90	10	11
2019	Administration and operations	53	25	12	6	3	1	1	79	9	136
2019	Human resources	57	5	18	16	5	0	0	62	21	20
2019	Financial management	72	12	0	5	5	0	5	89	11	16
2019	Information management	48	5	19	7	14	0	7	57	22	16
2019	Other services to the public	40	36	12	6	0	0	6	81	6	18
2019	None of the above	56	18	9	4	8	0	5	77	13	46
2018	Communications or public affairs	48	25	10	3	10	0	3	76	14	32
2018	Security	69	8	8	8	0	8	0	83	8	12
2018	Administration and operations	56	23	9	5	7	0	1	79	11	127
2018	Human resources	33	39	6	6	0	0	16	85	7	15
2018	Financial management	65	12	7	0	6	0	10	85	7	13
2018	Information management	45	13	28	4	10	0	0	58	14	20
2018	Other services to the public	69	22	5	0	4	0	0	91	4	18
2018	None of the above	52	9	10	17	3	0	9	67	22	39
2017	Communications or public affairs	54	26	10	10	0	0	0	81	10	30
2017	Security	47	29	18	6	0	0	0	76	6	11
2017	Administration and operations	55	25	9	5	4	0	1	81	9	137
2017	Human resources	77	17	0	0	0	0	6	100	0	18
2017	Financial management	69	25	0	6	0	0	0	94	6	18
2017	Information management	67	18	7	4	4	0	0	85	7	26
2017	Other services to the public	83	7	10	0	0	0	0	90	0	14
2017	None of the above	57	8	7	17	4	1	7	70	22	60

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	64	18	4	0	0	0	15	96	0	28
2019	Security	52	16	0	8	0	0	24	90	10	13
2019	Legal services	59	22	0	0	0	0	19	100	0	10
2019	Administration and operations	51	13	6	1	1	1	28	90	2	136
2019	Human resources	68	9	0	6	0	0	16	92	8	20
2019	Financial management	61	11	10	5	0	5	7	82	6	17
2019	Information management	51	11	5	7	0	0	26	83	9	16
2019	Other services to the public	71	0	0	0	0	0	29	100	0	18
2019	None of the above	52	13	0	0	0	0	35	100	0	44
2018	Communications or public affairs	50	11	8	0	0	0	32	89	0	31
2018	Security	65	0	0	0	0	8	27	100	0	12
2018	Administration and operations	47	5	7	3	1	0	37	82	7	126
2018	Human resources	39	11	6	0	0	0	43	89	0	16
2018	Financial management	41	7	7	7	0	0	38	77	11	12
2018	Information management	54	14	10	0	0	0	22	87	0	20
2018	Other services to the public	70	7	4	0	0	0	19	94	0	18
2018	None of the above	52	11	2	0	0	0	35	97	0	40
2017	Communications or public affairs	55	11	0	0	0	0	34	100	0	29
2017	Security	35	0	0	11	0	0	55	76	24	11
2017	Administration and operations	50	12	4	1	0	0	34	93	1	138
2017	Human resources	71	5	6	0	0	0	18	93	0	17
2017	Financial management	67	5	0	0	0	0	28	100	0	18
2017	Information management	48	18	4	4	0	0	27	90	5	26
2017	Other services to the public	47	16	13	0	0	0	24	83	0	14
2017	None of the above	61	10	0	1	2	0	25	95	5	58

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	50	18	25	0	3	0	3	71	3	29
2019	Security	60	17	15	0	0	0	8	84	0	13
2019	Legal services	100	0	0	0	0	0	0	100	0	10
2019	Administration and operations	65	23	7	1	1	1	3	91	1	136
2019	Human resources	78	16	0	0	0	0	6	100	0	20
2019	Financial management	79	16	5	0	0	0	0	95	0	17
2019	Information management	60	33	0	0	0	0	7	100	0	16
2019	Other services to the public	78	17	5	0	0	0	0	95	0	18
2019	None of the above	61	22	4	2	2	0	9	91	5	47
2018	Communications or public affairs	24	38	30	3	3	0	3	63	6	32
2018	Security	77	8	8	0	0	8	0	92	0	12
2018	Administration and operations	60	29	3	1	1	1	4	95	2	127
2018	Human resources	54	11	0	0	0	0	35	100	0	16
2018	Financial management	64	16	0	0	0	0	20	100	0	13
2018	Information management	69	9	12	4	0	6	0	83	4	20
2018	Other services to the public	80	20	0	0	0	0	0	100	0	18
2018	None of the above	54	26	6	4	2	0	8	86	7	40
2017	Communications or public affairs	41	30	27	3	0	0	0	70	3	30
2017	Security	49	40	0	0	0	0	11	100	0	11
2017	Administration and operations	65	23	6	1	0	0	5	92	1	138
2017	Human resources	89	6	0	0	0	0	6	100	0	18
2017	Financial management	88	12	0	0	0	0	0	100	0	18
2017	Information management	77	7	4	5	0	0	7	91	5	26
2017	Other services to the public	60	29	0	0	0	0	10	100	0	14
2017	None of the above	65	13	4	1	3	0	14	90	5	59

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	68	21	0	3	4	0	3	92	8	29
2019	Security	67	16	10	0	0	0	7	89	0	13
2019	Legal services	65	17	10	0	0	0	9	89	0	11
2019	Administration and operations	80	11	4	1	2	1	2	93	3	137
2019	Human resources	77	11	0	5	6	0	0	89	11	20
2019	Financial management	73	17	5	0	5	0	0	90	5	17
2019	Information management	60	14	5	0	7	7	7	86	8	16
2019	Other services to the public	83	5	0	0	12	0	0	88	12	18
2019	None of the above	56	20	0	2	9	2	11	87	13	46
2018	Communications or public affairs	52	25	15	0	3	0	6	81	3	32
2018	Security	85	8	0	0	0	8	0	100	0	12
2018	Administration and operations	71	12	3	4	6	0	4	87	11	127
2018	Human resources	62	17	14	0	0	0	6	85	0	16
2018	Financial management	64	0	6	0	20	0	10	71	22	13
2018	Information management	49	21	24	6	0	0	0	70	6	20
2018	Other services to the public	58	4	4	14	12	0	7	68	28	18
2018	None of the above	69	5	2	0	14	0	10	82	16	40
2017	Communications or public affairs	48	39	6	3	3	0	0	87	6	30
2017	Security	49	0	11	18	11	0	11	55	32	11
2017	Administration and operations	72	12	6	3	4	0	4	86	8	138
2017	Human resources	83	11	0	6	0	0	0	94	6	18
2017	Financial management	65	11	19	6	0	0	0	75	6	18
2017	Information management	51	20	17	4	4	0	4	74	8	26
2017	Other services to the public	36	18	16	7	22	0	0	54	29	14
2017	None of the above	51	11	5	9	10	1	11	71	23	59

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	64	25	8	3	0	0	0	89	3	29
2019	Security	37	33	16	8	7	0	0	69	15	13
2019	Legal services	73	9	18	0	0	0	0	82	0	11
2019	Administration and operations	41	41	13	2	1	1	1	83	4	137
2019	Human resources	44	36	9	10	0	0	0	81	10	20
2019	Financial management	58	35	7	0	0	0	0	93	0	17
2019	Information management	32	42	14	0	0	0	12	84	0	16
2019	Other services to the public	55	17	22	0	6	0	0	72	6	18
2019	None of the above	52	31	14	0	0	0	3	85	0	47
2018	Communications or public affairs	42	34	10	7	3	3	0	79	10	32
2018	Security	69	23	0	0	0	8	0	100	0	12
2018	Administration and operations	32	44	18	3	2	0	1	77	5	127
2018	Human resources	22	42	6	15	0	0	15	76	17	16
2018	Financial management	64	8	29	0	0	0	0	71	0	12
2018	Information management	31	27	30	0	12	0	0	58	12	20
2018	Other services to the public	62	30	0	0	0	0	7	100	0	18
2018	None of the above	64	19	12	0	2	0	3	86	2	40
2017	Communications or public affairs	62	25	10	3	0	0	0	87	3	29
2017	Security	75	14	0	0	0	0	11	100	0	11
2017	Administration and operations	45	35	12	4	1	1	1	83	5	138
2017	Human resources	67	22	11	0	0	0	0	89	0	18
2017	Financial management	67	17	6	5	5	0	0	84	10	18
2017	Information management	49	22	21	0	0	0	7	77	0	26
2017	Other services to the public	49	35	6	0	0	0	10	93	0	14
2017	None of the above	52	25	11	3	0	0	9	85	3	59

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	10	30	41	19	0	0	0	40	19	29
2019	Security	15	33	31	0	22	0	0	47	22	13
2019	Legal services	17	48	26	10	0	0	0	65	10	11
2019	Administration and operations	14	33	33	18	3	0	0	46	21	140
2019	Human resources	0	44	42	14	0	0	0	44	14	20
2019	Financial management	35	40	20	5	0	0	0	75	5	17
2019	Information management	26	30	38	5	0	0	0	56	5	16
2019	Other services to the public	29	27	34	0	11	0	0	55	11	18
2019	None of the above	19	28	22	29	2	0	0	47	31	47
2018	Communications or public affairs	7	39	34	10	10	0	0	46	20	32
2018	Security	15	47	31	0	0	8	0	67	0	12
2018	Administration and operations	17	32	31	13	7	1	0	49	20	127
2018	Human resources	0	6	58	36	0	0	0	6	36	16
2018	Financial management	10	16	48	16	0	0	10	29	18	13
2018	Information management	20	32	37	8	4	0	0	51	12	20
2018	Other services to the public	11	50	34	0	4	0	0	62	4	19
2018	None of the above	15	11	32	20	19	0	3	27	40	40
2017	Communications or public affairs	7	27	54	13	0	0	0	34	13	30
2017	Security	7	14	50	22	0	0	7	23	23	11
2017	Administration and operations	14	30	41	9	6	1	0	43	15	138
2017	Human resources	17	28	34	22	0	0	0	45	22	18
2017	Financial management	17	37	27	14	5	0	0	54	19	18
2017	Information management	11	41	34	7	4	4	0	54	11	26
2017	Other services to the public	0	26	48	27	0	0	0	26	27	14
2017	None of the above	9	34	32	14	12	0	0	43	26	60

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	16	13	44	24	3	0	0	28	29	29
2019	Security	14	8	31	23	24	0	0	47	22	13
2019	Legal services	0	10	52	28	10	0	0	38	10	11
2019	Administration and operations	10	23	37	23	7	0	0	30	33	138
2019	Human resources	15	10	60	15	0	0	0	15	25	19
2019	Financial management	5	10	22	37	26	0	0	64	15	17
2019	Information management	7	30	32	12	19	0	0	32	37	16
2019	Other services to the public	16	26	35	17	6	0	0	23	42	18
2019	None of the above	18	24	37	11	11	0	0	22	41	46
2018	Communications or public affairs	10	22	42	22	3	0	0	25	32	31
2018	Security	8	8	46	8	21	8	0	32	18	11
2018	Administration and operations	10	28	34	22	7	0	0	29	38	126
2018	Human resources	11	31	51	6	0	0	0	6	43	16
2018	Financial management	0	19	35	16	20	0	10	39	21	13
2018	Information management	10	8	46	15	21	0	0	36	19	19
2018	Other services to the public	11	18	45	22	4	0	0	26	29	19
2018	None of the above	8	41	34	13	4	0	0	17	49	40
2017	Communications or public affairs	10	16	48	16	11	0	0	27	26	30
2017	Security	11	11	35	36	0	0	7	39	23	11
2017	Administration and operations	13	15	39	21	10	0	1	32	29	137
2017	Human resources	6	11	50	22	11	0	0	34	17	18
2017	Financial management	5	22	21	31	16	6	0	50	28	18
2017	Information management	4	7	45	32	12	0	0	44	11	26
2017	Other services to the public	0	56	32	7	6	0	0	13	56	14
2017	None of the above	12	29	36	15	3	1	3	20	43	60

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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	25	25	23	7	14	3	3	27	73	29
2019	Security	29	38	25	0	7	0	0	29	71	13
2019	Legal services	0	20	45	17	18	0	0	0	100	11
2019	Administration and operations	19	30	22	12	15	2	1	19	81	140
2019	Human resources	36	24	35	5	0	0	0	36	64	20
2019	Financial management	25	34	18	7	16	0	0	25	75	17
2019	Information management	32	30	19	5	14	0	0	32	68	16
2019	Other services to the public	13	27	35	9	16	0	0	13	87	18
2019	None of the above	15	40	23	6	16	0	0	15	85	47
2018	Communications or public affairs	22	37	20	6	15	0	0	22	78	32
2018	Security	39	23	15	8	8	0	8	42	58	12
2018	Administration and operations	32	22	23	8	14	1	0	33	67	127
2018	Human resources	20	25	28	15	6	0	6	22	78	16
2018	Financial management	16	29	10	22	16	0	7	17	83	13
2018	Information management	27	38	23	6	6	0	0	27	73	20
2018	Other services to the public	29	36	18	8	9	0	0	29	71	19
2018	None of the above	43	33	8	14	2	0	0	43	57	40
2017	Communications or public affairs	28	43	13	10	3	0	3	28	72	30
2017	Security	53	22	14	0	0	0	11	59	41	11
2017	Administration and operations	31	23	16	11	14	4	1	33	67	138
2017	Human resources	11	28	39	17	6	0	0	11	89	18
2017	Financial management	25	32	10	11	16	0	6	27	73	18
2017	Information management	51	4	25	16	4	0	0	51	49	26
2017	Other services to the public	36	37	0	17	10	0	0	36	64	14
2017	None of the above	36	22	24	6	7	2	2	38	62	59

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	64	36	19
2019	Legal services	80	20	10
2019	Administration and operations	66	34	110
2019	Human resources	70	30	13
2019	Financial management	84	16	13
2019	Information management	80	20	11
2019	Other services to the public	77	23	16
2019	None of the above	69	31	40

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	58	42	19
2019	Legal services	31	69	10
2019	Administration and operations	33	67	110
2019	Human resources	48	52	13
2019	Financial management	35	65	13
2019	Information management	54	46	11
2019	Other services to the public	49	51	16
2019	None of the above	33	67	38
2018	Communications or public affairs	35	65	22
2018	Administration and operations	36	64	84
2018	Human resources	22	78	12
2018	Financial management	21	79	10
2018	Information management	27	73	14
2018	Other services to the public	57	43	13
2018	None of the above	45	55	25

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	38	7	13	25	3	0	14	52	33	29
2019	Security	53	23	8	10	0	0	7	81	11	13
2019	Legal services	29	0	34	7	0	10	20	42	10	11
2019	Administration and operations	36	19	14	13	11	1	5	58	26	140
2019	Human resources	33	21	18	14	14	0	0	54	29	20
2019	Financial management	43	19	16	0	10	5	7	70	12	17
2019	Information management	35	7	7	28	18	0	5	45	48	16
2019	Other services to the public	45	21	4	0	12	0	17	80	14	18
2019	None of the above	46	20	7	6	8	0	14	76	16	46
2018	Communications or public affairs	40	15	11	13	14	0	8	59	29	31
2018	Security	31	31	8	0	15	0	15	73	18	12
2018	Administration and operations	41	17	13	11	12	0	5	61	25	128
2018	Human resources	32	15	22	6	17	0	9	51	25	16
2018	Financial management	35	10	10	13	22	0	10	50	39	13
2018	Information management	16	38	16	19	6	0	6	57	26	20
2018	Other services to the public	57	14	4	14	0	0	11	79	16	19
2018	None of the above	59	8	13	12	5	0	2	69	18	40

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	16	39	15	10	20	0	0	55	30	20
2019	Legal services	20	9	10	20	35	7	0	30	59	11
2019	Administration and operations	15	28	20	13	17	2	6	46	33	110
2019	Human resources	7	30	38	0	18	0	7	40	19	13
2019	Financial management	33	36	24	7	0	0	0	69	7	13
2019	Information management	38	26	10	18	0	0	8	70	20	11
2019	Other services to the public	31	7	12	33	11	0	6	41	47	16
2019	None of the above	20	23	20	10	19	7	0	47	31	39
2018	Communications or public affairs	15	29	4	23	6	4	19	57	38	24
2018	Administration and operations	27	21	14	14	15	0	9	53	32	85
2018	Human resources	19	50	30	0	0	0	0	70	0	12
2018	Financial management	21	13	16	30	21	0	0	33	51	10
2018	Information management	24	43	0	13	8	0	11	76	24	14
2018	Other services to the public	22	46	20	12	0	0	0	68	12	13
2018	None of the above	10	36	22	17	11	0	4	48	29	24
2017	Communications or public affairs	28	14	5	14	15	14	10	56	38	21
2017	Administration and operations	18	26	16	10	25	0	4	46	37	85
2017	Human resources	31	25	25	19	0	0	0	56	19	16
2017	Financial management	24	24	29	16	0	7	0	52	17	13
2017	Information management	15	32	15	0	13	8	18	62	18	12
2017	None of the above	20	28	12	11	7	2	19	60	24	34

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	7	10	15	29	40	0	0	16	69	20
2019	Legal services	0	27	10	10	35	10	9	33	55	11
2019	Administration and operations	7	14	19	16	39	3	4	22	58	110
2019	Human resources	0	8	23	23	25	7	15	10	61	13
2019	Financial management	32	9	32	0	20	7	0	45	21	13
2019	Information management	0	8	10	26	46	10	0	9	80	11
2019	Other services to the public	6	7	6	32	22	14	13	17	75	16
2019	None of the above	7	16	24	22	19	8	5	27	46	39
2018	Communications or public affairs	4	12	4	24	31	4	22	21	74	24
2018	Administration and operations	4	8	12	19	48	4	6	13	74	85
2018	Human resources	0	13	21	32	34	0	0	13	66	11
2018	Financial management	0	0	8	34	45	13	0	0	91	10
2018	Information management	0	8	8	35	32	0	16	10	80	14
2018	Other services to the public	0	27	16	20	22	15	0	32	49	13
2018	None of the above	3	14	27	19	27	10	0	19	50	24
2017	Communications or public affairs	0	9	24	9	34	14	10	12	57	21
2017	Administration and operations	4	6	13	10	54	4	9	11	74	86
2017	Human resources	0	0	12	31	51	0	6	0	87	16
2017	Financial management	0	14	0	16	54	7	8	17	83	13
2017	Information management	8	9	22	0	44	0	17	20	53	12
2017	None of the above	0	8	17	19	25	4	26	12	64	35

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results by Theme for Parole Board of Canada by Question 95. With which of the following communities do you most closely identify in relation to your current job?

Table of Contents

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 16. Overall, I like my job.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 31. I am satisfied with the quality of supervision I receive.

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Job fit and development

Question 4. I get the training I need to do my job.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Question 17. I can complete my assigned workload during my regular working hours.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Question 40. I feel that change is managed well in my department or agency.

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.