2019 Public Service Employee Survey Results by Theme for Western Economic Diversification Canada by Question 94. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 72 28 0 0 0 0 0 100 0 18
2019 CS-02 80 20 0 0 0 0 0 100 0 10
2018 CS 29 57 7 7 0 0 0 86 7 14
2017 CS 47 37 0 11 5 0 0 84 16 19
2014 CS 29 59 0 6 6 0 0 88 12 17
2011 CS 19 41 7 22 11 0 0 59 33 27
2011 CS-02 19 50 0 19 13 0 0 69 31 16
2008 CS 29 33 17 17 4 0 0 63 21 24
2008 CS-02 23 38 15 15 8 0 0 62 23 13

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 56 44 0 0 0 0 0 100 0 18
2019 CS-02 50 50 0 0 0 0 0 100 0 10
2018 CS 36 57 7 0 0 0 0 93 0 14
2017 CS 47 37 5 11 0 0 0 84 11 19

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 72 22 0 6 0 0 0 94 6 18
2019 CS-02 70 20 0 10 0 0 0 90 10 10
2018 CS 64 29 0 0 7 0 0 93 7 14
2017 CS 58 32 5 5 0 0 0 89 5 19
2014 CS 65 18 12 6 0 0 0 82 6 17
2011 CS 44 30 22 4 0 0 0 74 4 27
2011 CS-02 44 38 13 6 0 0 0 81 6 16

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 68 26 0 0 5 0 0 95 5 19
2019 CS-02 73 18 0 0 9 0 0 91 9 11
2018 CS 50 36 7 7 0 0 0 86 7 14
2017 CS 63 26 0 5 5 0 0 89 11 19
2014 CS 41 41 6 12 0 0 0 82 12 17
2011 CS 19 48 15 15 4 0 0 67 19 27
2011 CS-02 25 44 19 6 6 0 0 69 13 16
2008 CS 46 29 8 17 0 0 0 75 17 24
2008 CS-02 38 38 8 15 0 0 0 77 15 13

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 79 11 5 0 5 0 0 89 5 19
2019 CS-02 73 9 9 0 9 0 0 82 9 11
2018 CS 86 0 7 0 7 0 0 86 7 14
2017 CS 79 11 11 0 0 0 0 89 0 19
2014 CS 65 18 6 12 0 0 0 82 12 17
2011 CS 22 37 19 11 11 0 0 59 22 27
2011 CS-02 31 31 13 6 19 0 0 63 25 16

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 68 21 0 11 0 0 0 89 11 19
2019 CS-02 73 9 0 18 0 0 0 82 18 11
2018 CS 79 14 0 0 7 0 0 93 7 14
2017 CS 79 16 5 0 0 0 0 95 0 19
2014 CS 71 12 18 0 0 0 0 82 0 17
2011 CS 19 52 11 11 7 0 0 70 19 27
2011 CS-02 19 56 6 6 13 0 0 75 19 16
2008 CS 25 46 8 13 4 4 0 74 17 24
2008 CS-02 31 38 8 8 8 8 0 75 17 13

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 74 16 0 11 0 0 0 89 11 19
2019 CS-02 73 9 0 18 0 0 0 82 18 11
2018 CS 64 14 14 0 7 0 0 79 7 14
2017 CS 68 16 5 0 11 0 0 84 11 19
2014 CS 53 24 6 6 12 0 0 76 18 17
2011 CS 26 30 15 15 15 0 0 56 30 27
2011 CS-02 31 25 13 19 13 0 0 56 31 16
2008 CS 25 13 13 21 8 17 4 47 37 24
2008 CS-02 23 8 8 31 8 23 0 40 50 13
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 74 21 0 0 0 5 0 100 0 19
2019 CS-02 82 9 0 0 0 9 0 100 0 11

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 58 32 5 5 0 0 0 89 5 19
2019 CS-02 64 27 0 9 0 0 0 91 9 11
2018 CS 57 29 0 7 7 0 0 86 14 14
2017 CS 58 32 11 0 0 0 0 89 0 19
2014 CS 47 41 6 0 0 6 0 94 0 17
2011 CS 33 37 19 7 4 0 0 70 11 27
2011 CS-02 31 50 6 6 6 0 0 81 13 16
2008 CS 38 25 21 4 8 4 0 65 13 24
2008 CS-02 31 46 8 8 8 0 0 77 15 13

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 74 21 0 5 0 0 0 95 5 19
2019 CS-02 73 18 0 9 0 0 0 91 9 11
2018 CS 64 29 7 0 0 0 0 93 0 14
2017 CS 58 26 11 5 0 0 0 84 5 19
2014 CS 59 35 0 6 0 0 0 94 6 17
2011 CS 44 30 11 11 4 0 0 74 15 27
2011 CS-02 38 44 6 6 6 0 0 81 13 16
2008 CS 42 17 21 13 4 4 0 61 17 24
2008 CS-02 31 23 23 8 8 8 0 58 17 13

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 74 16 11 0 0 0 0 89 0 19
2019 CS-02 82 9 9 0 0 0 0 91 0 11
2018 CS 64 21 0 0 14 0 0 86 14 14
2017 CS 79 11 11 0 0 0 0 89 0 19
2014 CS 47 47 0 6 0 0 0 94 6 17

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 58 26 11 5 0 0 0 84 5 19
2019 CS-02 64 18 18 0 0 0 0 82 0 11
2018 CS 50 36 7 0 7 0 0 86 7 14
2017 CS 42 42 5 5 5 0 0 84 11 19
2014 CS 53 24 18 0 6 0 0 76 6 17
2011 CS 35 27 19 8 4 0 8 67 13 26
2011 CS-02 44 19 19 6 0 0 13 71 7 16

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 58 26 5 5 5 0 0 84 11 19
2019 CS-02 64 9 9 9 9 0 0 73 18 11
2018 CS 57 36 0 0 7 0 0 93 7 14
2017 CS 53 32 5 0 11 0 0 84 11 19
2014 CS 47 35 12 6 0 0 0 82 6 17
2011 CS 19 38 23 15 4 0 0 58 19 26
2011 CS-02 25 38 25 13 0 0 0 63 13 16
2008 CS 25 33 17 13 8 4 0 61 22 24
2008 CS-02 23 46 0 8 15 8 0 75 25 13

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 42 42 5 5 5 0 0 84 11 19
2019 CS-02 36 45 0 9 9 0 0 82 18 11
2018 CS 36 43 7 7 7 0 0 79 14 14
2017 CS 47 32 11 0 11 0 0 79 11 19
2014 CS 29 35 12 18 0 6 0 69 19 17
2011 CS 15 33 19 26 0 4 4 52 28 27
2011 CS-02 19 38 19 19 0 0 6 60 20 16
2008 CS 8 38 17 21 4 13 0 52 29 24
2008 CS-02 8 46 15 8 8 15 0 64 18 13

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 42 47 0 5 5 0 0 89 11 19
2019 CS-02 36 55 0 0 9 0 0 91 9 11
2018 CS 36 43 7 7 7 0 0 79 14 14
2017 CS 42 32 11 5 11 0 0 74 16 19
2014 CS 18 47 29 0 6 0 0 65 6 17
2011 CS 22 33 19 11 11 4 0 58 23 27
2011 CS-02 25 38 13 13 6 6 0 67 20 16
2008 CS 21 38 13 17 4 8 0 64 23 24
2008 CS-02 23 31 8 23 8 8 0 58 33 13
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 58 37 5 0 0 0 0 95 0 19
2019 CS-02 73 18 9 0 0 0 0 91 0 11
2018 CS 36 43 14 7 0 0 0 79 7 14
2017 CS 42 37 11 11 0 0 0 79 11 19
2014 CS 29 47 12 12 0 0 0 76 12 17
2011 CS 15 44 15 22 4 0 0 59 26 27
2011 CS-02 25 38 13 19 6 0 0 63 25 16

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 33 56 6 0 6 0 0 89 6 18
2019 CS-02 30 50 10 0 10 0 0 80 10 10
2018 CS 36 50 7 7 0 0 0 86 7 14
2017 CS 42 32 11 16 0 0 0 74 16 19

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 61 28 11 0 0 0 0 89 0 18
2019 CS-02 70 20 10 0 0 0 0 90 0 10
2018 CS 50 36 0 7 7 0 0 86 14 14
2017 CS 58 32 5 0 5 0 0 89 5 19
2014 CS 53 35 6 6 0 0 0 88 6 17
2011 CS 31 46 8 4 12 0 0 77 15 26
2011 CS-02 31 50 6 6 6 0 0 81 13 16
2008 CS 38 33 13 8 8 0 0 71 17 24
2008 CS-02 31 46 8 8 8 0 0 77 15 13

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 61 39 0 0 0 0 0 100 0 18
2019 CS-02 60 40 0 0 0 0 0 100 0 10
2018 CS 50 50 0 0 0 0 0 100 0 14
2017 CS 47 21 5 26 0 0 0 68 26 19
2014 CS 24 41 18 12 6 0 0 65 18 17
2011 CS 0 44 7 37 7 0 4 46 46 27
2011 CS-02 0 38 0 44 13 0 6 40 60 16
2008 CS 25 42 17 17 0 0 0 67 17 24
2008 CS-02 23 46 23 8 0 0 0 69 8 13

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 50 33 6 6 6 0 0 83 11 18
2019 CS-02 55 18 9 9 9 0 0 73 18 11
2018 CS 36 21 7 36 0 0 0 57 36 14
2017 CS 37 37 11 11 5 0 0 74 16 19
2014 CS 29 35 12 12 12 0 0 65 24 17
2011 CS 0 33 22 22 19 0 4 35 42 27
2011 CS-02 0 19 25 31 19 0 6 20 53 16
2008 CS 17 29 13 21 21 0 0 46 42 24
2008 CS-02 15 31 15 15 23 0 0 46 38 13

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 26 37 11 5 21 0 0 63 26 19
2019 CS-02 36 27 0 9 27 0 0 64 36 11
2018 CS 21 7 7 43 14 7 0 31 62 14
2017 CS 11 42 0 26 16 5 0 56 44 19
2014 CS 12 35 0 24 29 0 0 47 53 17
2011 CS 0 7 4 30 52 0 7 8 88 27
2011 CS-02 0 6 6 25 50 0 13 7 86 16
2008 CS 13 21 8 4 50 4 0 35 57 24
2008 CS-02 15 15 15 0 54 0 0 31 54 13

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 63 16 11 11 0 0 0 79 11 19
2019 CS-02 55 18 9 18 0 0 0 73 18 11

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 84 16 0 0 0 0 0 100 0 19
2019 CS-02 91 9 0 0 0 0 0 100 0 11

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 72 22 0 0 6 0 0 94 6 18
2019 CS-02 70 20 0 0 10 0 0 90 10 10

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 53 21 21 0 5 0 0 74 5 19
2019 CS-02 45 27 18 0 9 0 0 73 9 11

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 37 11 42 0 11 0 0 47 11 19
2019 CS-02 45 0 45 0 9 0 0 45 9 11

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 68 21 5 0 5 0 0 89 5 19
2019 CS-02 64 27 0 0 9 0 0 91 9 11

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 89 6 6 0 0 0 0 94 0 18
2019 CS-02 82 9 9 0 0 0 0 91 0 11

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 89 5 0 0 0 0 5 100 0 19
2019 CS-02 82 9 0 0 0 0 9 100 0 11

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 61 33 0 6 0 0 0 94 6 18
2019 CS-02 60 30 0 10 0 0 0 90 10 10
2018 CS 50 43 0 0 7 0 0 93 7 14
2017 CS 53 37 11 0 0 0 0 89 0 19
2014 CS 24 59 0 18 0 0 0 82 18 17
2011 CS 19 41 15 11 15 0 0 59 26 27
2011 CS-02 25 38 13 13 13 0 0 63 25 16

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 39 56 0 6 0 0 0 94 6 18
2019 CS-02 50 40 0 10 0 0 0 90 10 10
2018 CS 50 36 7 7 0 0 0 86 7 14
2017 CS 47 37 5 11 0 0 0 84 11 19
2014 CS 29 41 18 12 0 0 0 71 12 17

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 63 26 0 11 0 0 0 89 11 19
2019 CS-02 64 18 0 18 0 0 0 82 18 11
2018 CS 50 43 0 0 7 0 0 93 7 14
2017 CS 63 21 11 0 5 0 0 84 5 19
2014 CS 35 35 12 18 0 0 0 71 18 17
2011 CS 30 48 11 11 0 0 0 78 11 27
2011 CS-02 25 56 6 13 0 0 0 81 13 16

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 53 37 11 0 0 0 0 89 0 19
2019 CS-02 55 27 18 0 0 0 0 82 0 11
2018 CS 50 43 7 0 0 0 0 93 0 14
2017 CS 37 53 5 0 5 0 0 89 5 19

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 78 22 0 0 0 0 0 100 0 18
2019 CS-02 80 20 0 0 0 0 0 100 0 10
2018 CS 38 46 8 8 0 0 0 85 8 13
2017 CS 68 21 5 5 0 0 0 89 5 19
2014 CS 35 47 12 0 6 0 0 82 6 17
2011 CS 44 30 19 7 0 0 0 74 7 27
2011 CS-02 56 19 19 6 0 0 0 75 6 16

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 37 37 21 5 0 0 0 74 5 19
2019 CS-02 55 18 18 9 0 0 0 73 9 11
2018 CS 50 36 7 7 0 0 0 86 7 14
2017 CS 32 53 5 5 5 0 0 84 11 19
2014 CS 12 41 35 12 0 0 0 53 12 17
2011 CS 26 48 15 0 11 0 0 74 11 27
2011 CS-02 38 44 13 0 6 0 0 81 6 16
2008 CS 38 33 21 0 8 0 0 71 8 24
2008 CS-02 38 23 23 0 15 0 0 62 15 13

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 74 16 0 0 0 5 5 100 0 19
2019 CS-02 82 18 0 0 0 0 0 100 0 11
2017 CS 79 16 0 0 0 0 5 100 0 19
2014 CS 59 41 0 0 0 0 0 100 0 17
2011 CS 37 37 11 7 4 4 0 77 12 27
2011 CS-02 44 25 13 13 0 6 0 73 13 16

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 CS 16 74 11 19
2019 CS-02 9 73 18 11
2018 CS 14 50 36 14
2017 CS 11 58 32 19
2014 CS 18 65 18 17
2011 CS 30 19 52 27
2011 CS-02 38 19 44 16
Top of Page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 61 39 0 0 0 0 0 100 0 18
2019 CS-02 70 30 0 0 0 0 0 100 0 10
2018 CS 36 64 0 0 0 0 0 100 0 14
2017 CS 53 26 11 11 0 0 0 79 11 19
2014 CS 35 41 18 6 0 0 0 76 6 17
2011 CS 30 52 19 0 0 0 0 81 0 27
2011 CS-02 44 44 13 0 0 0 0 88 0 16
2008 CS 33 33 17 13 4 0 0 67 17 24
2008 CS-02 23 31 15 23 8 0 0 54 31 13

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 53 37 5 0 5 0 0 89 5 19
2019 CS-02 64 18 9 0 9 0 0 82 9 11
2018 CS 50 36 7 0 7 0 0 86 7 14
2017 CS 37 42 21 0 0 0 0 79 0 19
2014 CS 47 18 35 0 0 0 0 65 0 17
2011 CS 26 56 11 4 0 4 0 85 4 27
2011 CS-02 31 56 13 0 0 0 0 88 0 16

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 11 11 53 11 11 0 5 22 22 19
2019 CS-02 18 18 36 0 18 0 9 20 40 11
2018 CS 29 29 14 21 7 0 0 29 57 14
2017 CS 11 16 37 32 5 0 0 37 26 19
2014 CS 24 24 47 6 0 0 0 6 47 17
2011 CS 26 22 33 11 7 0 0 19 48 27
2011 CS-02 13 25 38 13 13 0 0 25 38 16
2008 CS 21 38 29 0 13 0 0 13 58 24
2008 CS-02 23 38 31 0 8 0 0 8 62 13

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 5 5 11 47 21 0 11 76 12 19
2019 CS-02 9 9 18 18 36 0 9 60 20 11
2018 CS 15 8 8 31 38 0 0 69 23 13
2017 CS 5 5 5 53 32 0 0 84 11 19
2014 CS 6 6 29 41 6 6 6 53 13 17
2011 CS 11 22 33 11 15 7 0 28 36 27
2011 CS-02 0 13 44 13 19 13 0 36 14 16
2008 CS 13 17 38 17 17 0 0 33 29 24
2008 CS-02 8 23 31 23 15 0 0 38 31 13

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 11 11 42 11 26 0 0 37 21 19
2019 CS-02 18 9 36 0 36 0 0 36 27 11
2018 CS 0 7 43 36 14 0 0 50 7 14
2017 CS 11 16 26 26 21 0 0 47 26 19
2014 CS 24 12 18 18 12 6 12 36 43 17
2011 CS 22 15 41 7 7 0 7 16 40 27
2011 CS-02 6 19 50 6 13 0 6 20 27 16
2008 CS 13 25 33 17 8 4 0 26 39 24
2008 CS-02 8 31 54 8 0 0 0 8 38 13

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 16 5 37 21 21 0 0 42 21 19
2019 CS-02 27 9 27 0 36 0 0 36 36 11
2018 CS 0 14 36 50 0 0 0 50 14 14
2017 CS 11 5 37 37 11 0 0 47 16 19
2014 CS 24 12 41 12 12 0 0 24 35 17
2011 CS 27 4 31 27 12 0 0 38 31 26
2011 CS-02 13 0 38 31 19 0 0 50 13 16
2008 CS 17 4 25 33 21 0 0 54 21 24
2008 CS-02 23 8 23 23 23 0 0 46 31 13

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 5 11 74 0 11 0 0 11 16 19
2019 CS-02 9 18 55 0 18 0 0 18 27 11
2018 CS 21 14 43 14 7 0 0 21 36 14
2017 CS 16 16 32 32 5 0 0 37 32 19
2014 CS 24 24 41 12 0 0 0 12 47 17
2011 CS 26 30 26 11 7 0 0 19 56 27
2011 CS-02 19 31 25 19 6 0 0 25 50 16
2008 CS 25 21 13 29 13 0 0 42 46 24
2008 CS-02 31 8 15 38 8 0 0 46 38 13

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 0 5 26 21 37 5 5 65 6 19
2019 CS-02 0 9 18 9 55 0 9 70 10 11
2018 CS 0 7 50 7 36 0 0 43 7 14
2017 CS 0 0 11 47 32 0 11 88 0 19
2014 CS 0 12 6 41 24 6 12 79 14 17
2011 CS 11 15 33 15 15 0 11 33 29 27
2011 CS-02 6 0 38 19 19 0 19 46 8 16
2008 CS 17 21 25 17 13 8 0 32 41 24
2008 CS-02 23 0 38 15 8 15 0 27 27 13

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 0 11 39 33 17 0 0 50 11 18
2019 CS-02 0 10 30 40 20 0 0 60 10 10
2018 CS 0 7 64 21 7 0 0 29 7 14
2017 CS 11 0 47 32 11 0 0 42 11 19
2014 CS 18 24 24 18 12 0 6 31 44 17

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 0 0 21 53 26 0 0 79 0 19
2019 CS-02 0 0 18 45 36 0 0 82 0 11

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 37 42 0 11 11 0 0 79 21 19
2019 CS-02 36 27 0 18 18 0 0 64 36 11

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 67 22 11 0 0 0 0 89 0 18
2019 CS-02 73 9 18 0 0 0 0 82 0 11
2018 CS 79 0 7 14 0 0 0 79 14 14
2017 CS 63 26 11 0 0 0 0 89 0 19
2014 CS 65 24 0 12 0 0 0 88 12 17

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 79 21 0 0 0 0 0 100 0 19
2019 CS-02 91 9 0 0 0 0 0 100 0 11
2018 CS 79 14 7 0 0 0 0 93 0 14
2017 CS 79 21 0 0 0 0 0 100 0 19
2014 CS 76 18 6 0 0 0 0 94 0 17

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 68 32 0 0 0 0 0 100 0 19
2019 CS-02 82 18 0 0 0 0 0 100 0 11
2018 CS 57 36 0 7 0 0 0 93 7 14

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 84 16 0 0 0 0 0 100 0 19
2019 CS-02 91 9 0 0 0 0 0 100 0 11
2018 CS 79 14 7 0 0 0 0 93 0 14
2017 CS 74 16 11 0 0 0 0 89 0 19
2014 CS 53 24 18 0 0 6 0 81 0 17
2011 CS 30 41 19 7 4 0 0 70 11 27
2011 CS-02 31 38 19 13 0 0 0 69 13 16

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 84 11 5 0 0 0 0 95 0 19
2019 CS-02 91 9 0 0 0 0 0 100 0 11
2018 CS 71 21 0 0 0 0 7 100 0 14
2017 CS 53 42 5 0 0 0 0 95 0 19
2014 CS 53 35 12 0 0 0 0 88 0 17

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 89 5 5 0 0 0 0 95 0 19
2019 CS-02 91 0 9 0 0 0 0 91 0 11
2018 CS 71 21 0 7 0 0 0 93 7 14
2017 CS 79 16 5 0 0 0 0 95 0 19
2014 CS 76 18 6 0 0 0 0 94 0 17
2011 CS 30 44 19 4 4 0 0 74 7 27
2011 CS-02 25 50 25 0 0 0 0 75 0 16
2008 CS 50 33 8 8 0 0 0 83 8 24
2008 CS-02 38 38 8 15 0 0 0 77 15 13

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 53 26 11 0 0 0 11 88 0 19
2019 CS-02 73 9 9 0 0 0 9 90 0 11
2018 CS 43 36 14 7 0 0 0 79 7 14
2017 CS 42 26 5 5 0 5 16 87 7 19
2014 CS 35 29 12 12 0 12 0 73 13 17

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 63 21 5 11 0 0 0 84 11 19
2019 CS-02 73 9 0 18 0 0 0 82 18 11
2018 CS 64 29 7 0 0 0 0 93 0 14
2017 CS 58 26 11 0 0 5 0 89 0 19
2014 CS 53 29 12 6 0 0 0 82 6 17
2011 CS 37 33 15 4 0 4 7 79 4 27
2011 CS-02 44 25 19 0 0 0 13 79 0 16
2008 CS 22 26 17 13 9 9 4 55 25 23
2008 CS-02 8 25 25 8 8 17 8 44 22 12

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 47 42 11 0 0 0 0 89 0 19
2019 CS-02 45 45 9 0 0 0 0 91 0 11
2018 CS 79 14 7 0 0 0 0 93 0 14

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 42 21 21 11 0 5 0 67 11 19
2019 CS-02 45 9 27 9 0 9 0 60 10 11
2018 CS 29 21 29 0 7 14 0 58 8 14
2017 CS 37 26 21 5 5 5 0 67 11 19
2014 CS 6 35 24 6 12 18 0 50 21 17
2011 CS 8 20 28 16 16 8 4 32 36 25
2011 CS-02 13 13 31 19 6 13 6 31 31 16

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 74 16 11 0 0 0 0 89 0 19
2019 CS-02 82 9 9 0 0 0 0 91 0 11
2017 CS 84 16 0 0 0 0 0 100 0 19
2014 CS 47 47 0 6 0 0 0 94 6 17
2011 CS 22 70 4 4 0 0 0 93 4 27
2011 CS-02 25 63 6 6 0 0 0 88 6 16
2008 CS 21 75 0 0 4 0 0 96 4 24
2008 CS-02 23 69 0 0 8 0 0 92 8 13

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 61 33 0 6 0 0 0 94 6 18
2019 CS-02 70 30 0 0 0 0 0 100 0 10
2017 CS 58 32 0 5 5 0 0 89 11 19
2014 CS 65 24 6 0 6 0 0 88 6 17
2011 CS 48 33 0 4 15 0 0 81 19 27
2011 CS-02 38 38 0 6 19 0 0 75 25 16

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 83 17 0 0 0 0 0 100 0 18
2019 CS-02 90 10 0 0 0 0 0 100 0 10
2017 CS 53 42 0 5 0 0 0 95 5 19
2014 CS 41 53 6 0 0 0 0 94 0 17

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 94 0 0 0 0 0 6 100 0 18
2019 CS-02 100 0 0 0 0 0 0 100 0 10
2017 CS 95 0 0 5 0 0 0 95 5 19
2014 CS 76 12 0 0 6 0 6 94 6 17
2011 CS 78 11 7 0 4 0 0 89 4 27
2011 CS-02 69 13 13 0 6 0 0 81 6 16
2008 CS 70 17 0 0 4 0 9 95 5 23
2008 CS-02 58 17 0 0 8 0 17 90 10 12

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 79 11 5 0 0 0 5 94 0 19
2019 CS-02 82 0 9 0 0 0 9 90 0 11
2017 CS 79 11 5 0 5 0 0 89 5 19
2014 CS 76 6 6 6 0 0 6 88 6 17
2011 CS 70 11 11 0 4 0 4 85 4 27
2011 CS-02 69 6 19 0 0 0 6 80 0 16
2008 CS 67 13 8 4 0 0 8 86 5 24
2008 CS-02 54 23 0 8 0 0 15 91 9 13

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 84 5 0 0 0 0 11 100 0 19
2019 CS-02 73 9 0 0 0 0 18 100 0 11
2017 CS 84 5 5 0 5 0 0 89 5 19
2014 CS 76 6 6 6 0 0 6 88 6 17
2011 CS 74 7 15 0 0 0 4 85 0 27
2011 CS-02 69 6 19 0 0 0 6 80 0 16
2008 CS 75 4 8 0 0 0 13 90 0 24
2008 CS-02 69 8 0 0 0 0 23 100 0 13

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 53 21 0 5 5 11 5 88 13 19
2019 CS-02 55 9 0 9 9 18 0 78 22 11

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 37 37 21 5 0 0 0 74 5 19
2019 CS-02 36 36 18 9 0 0 0 73 9 11

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 84 16 0 0 0 0 0 100 0 19
2019 CS-02 91 9 0 0 0 0 0 100 0 11

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 CS 0 100 14

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 CS 0 100 19
2019 CS-02 0 100 11

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 42 16 11 0 0 26 5 85 0 19
2019 CS-02 36 18 9 0 0 27 9 86 0 11
2018 CS 50 0 14 0 0 29 7 78 0 14
2017 CS 37 11 11 0 0 32 11 82 0 19
2014 CS 12 18 12 0 0 41 18 71 0 17

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 74 16 5 0 0 5 0 94 0 19
2019 CS-02 73 9 9 0 0 9 0 90 0 11
2018 CS 64 21 0 0 0 7 7 100 0 14
2017 CS 53 26 11 0 0 11 0 88 0 19
2014 CS 53 18 18 0 0 12 0 80 0 17
2011 CS 37 48 4 4 0 7 0 92 4 27
2011 CS-02 44 38 6 0 0 13 0 93 0 16

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 CS 0 100 19
2019 CS-02 0 100 11

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 CS 0 100 19
2019 CS-02 0 100 11

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 47 5 11 0 0 26 11 83 0 19
2019 CS-02 55 0 9 0 0 27 9 86 0 11
2018 CS 50 7 7 7 0 29 0 80 10 14
2017 CS 32 16 11 0 0 37 5 82 0 19
2014 CS 18 12 12 0 0 47 12 71 0 17

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 79 11 5 0 0 5 0 94 0 19
2019 CS-02 82 9 0 0 0 9 0 100 0 11
2018 CS 64 14 14 0 0 7 0 85 0 14
2017 CS 63 21 5 5 0 0 5 89 6 19
2014 CS 47 41 0 0 0 6 6 100 0 17
2011 CS 46 38 8 0 0 8 0 92 0 26
2011 CS-02 47 27 13 0 0 13 0 85 0 15

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 CS 0 100 19
2019 CS-02 0 100 11
2014 CS 0 100 17
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 68 26 5 0 0 0 0 95 0 19
2019 CS-02 73 27 0 0 0 0 0 100 0 11
2018 CS 79 14 0 7 0 0 0 93 7 14
2017 CS 74 16 5 5 0 0 0 89 5 19

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 53 42 0 0 0 5 0 100 0 19
2019 CS-02 64 27 0 0 0 9 0 100 0 11
2018 CS 64 29 0 0 7 0 0 93 7 14
2017 CS 47 37 5 5 5 0 0 84 11 19

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 63 26 5 0 5 0 0 89 5 19
2019 CS-02 73 9 9 0 9 0 0 82 9 11
2018 CS 50 29 21 0 0 0 0 79 0 14
2017 CS 47 26 21 0 5 0 0 74 5 19

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 63 26 11 0 0 0 0 89 0 19
2019 CS-02 64 36 0 0 0 0 0 100 0 11
2018 CS 71 21 7 0 0 0 0 93 0 14
2017 CS 53 37 11 0 0 0 0 89 0 19

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 16 32 37 5 11 0 0 47 16 19
2019 CS-02 27 36 9 9 18 0 0 64 27 11
2018 CS 14 29 36 7 14 0 0 43 21 14
2017 CS 21 37 11 21 11 0 0 58 32 19

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 22 44 17 11 6 0 0 67 17 18
2019 CS-02 30 20 20 20 10 0 0 50 30 10
2018 CS 43 7 29 7 14 0 0 50 21 14
2017 CS 16 47 21 0 16 0 0 63 16 19

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 21 26 37 5 11 0 0 47 16 19
2019 CS-02 27 18 27 9 18 0 0 45 27 11
2018 CS 14 21 21 36 7 0 0 36 43 14
2017 CS 11 47 21 11 11 0 0 58 21 19

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 74 11 11 5 0 0 0 84 5 19
2019 CS-02 64 9 18 9 0 0 0 73 9 11
2018 CS 71 14 7 7 0 0 0 86 7 14
2017 CS 53 37 5 5 0 0 0 89 5 19

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 42 42 5 0 11 0 0 84 11 19
2019 CS-02 45 27 9 0 18 0 0 73 18 11
2018 CS 64 21 7 0 7 0 0 86 7 14
2017 CS 42 37 16 5 0 0 0 79 5 19

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 32 42 21 0 5 0 0 74 5 19
2019 CS-02 36 27 27 0 9 0 0 64 9 11
2018 CS 29 50 7 14 0 0 0 79 14 14
2017 CS 37 47 11 0 5 0 0 84 5 19

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 21 37 16 16 11 0 0 58 26 19
2019 CS-02 27 9 18 27 18 0 0 36 45 11
2018 CS 29 36 14 14 7 0 0 64 21 14
2017 CS 21 32 26 16 5 0 0 53 21 19

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 42 32 0 16 11 0 0 74 26 19
2019 CS-02 36 18 0 27 18 0 0 55 45 11
2018 CS 50 21 14 7 7 0 0 71 14 14
2017 CS 21 42 21 11 5 0 0 63 16 19

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 63 16 5 11 5 0 0 79 16 19
2019 CS-02 73 0 9 9 9 0 0 73 18 11

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 37 37 16 5 5 0 0 74 11 19
2019 CS-02 27 27 27 9 9 0 0 55 18 11
2018 CS 29 43 14 14 0 0 0 71 14 14
2017 CS 21 63 11 0 5 0 0 84 5 19

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 63 21 5 5 5 0 0 84 11 19
2019 CS-02 55 18 9 9 9 0 0 73 18 11
2018 CS 50 29 21 0 0 0 0 79 0 14
2017 CS 74 11 11 0 5 0 0 84 5 19

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 79 11 0 0 5 0 5 94 6 19
2019 CS-02 73 9 0 0 9 0 9 90 10 11
2018 CS 100 0 0 0 0 0 0 100 0 14

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 89 0 0 6 0 0 6 94 6 18
2019 CS-02 82 0 0 9 0 0 9 90 10 11
2018 CS 93 0 7 0 0 0 0 93 0 14
2017 CS 95 5 0 0 0 0 0 100 0 19

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 67 22 6 6 0 0 0 89 6 18
2019 CS-02 55 27 9 9 0 0 0 82 9 11
2018 CS 50 50 0 0 0 0 0 100 0 14
2017 CS 63 26 11 0 0 0 0 89 0 19

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 78 6 11 0 6 0 0 83 6 18
2019 CS-02 64 9 18 0 9 0 0 73 9 11
2018 CS 64 21 0 14 0 0 0 86 14 14
2017 CS 68 16 5 11 0 0 0 84 11 19

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 94 0 0 0 0 0 6 100 0 18
2019 CS-02 91 0 0 0 0 0 9 100 0 11
2018 CS 86 0 7 0 0 0 7 92 0 14
2017 CS 74 11 0 0 0 0 16 100 0 19

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 78 11 6 0 0 6 0 94 0 18
2019 CS-02 82 0 9 0 0 9 0 90 0 11
2018 CS 57 21 7 0 7 0 7 85 8 14
2017 CS 68 21 0 5 0 0 5 94 6 19

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 67 22 0 6 6 0 0 89 11 18
2019 CS-02 73 18 0 0 9 0 0 91 9 11
2018 CS 64 29 0 0 7 0 0 93 7 14
2017 CS 37 26 16 11 11 0 0 63 21 19

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 61 22 11 6 0 0 0 83 6 18
2019 CS-02 45 27 18 9 0 0 0 73 9 11
2018 CS 71 21 7 0 0 0 0 93 0 14
2017 CS 47 37 11 0 5 0 0 84 5 19

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 42 37 11 0 11 0 0 79 11 19
2019 CS-02 55 9 18 0 18 0 0 64 18 11
2018 CS 21 36 36 7 0 0 0 57 7 14
2017 CS 21 47 16 11 5 0 0 68 16 19

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 16 0 26 26 32 0 0 58 16 19
2019 CS-02 27 0 9 9 55 0 0 64 27 11
2018 CS 0 21 29 36 14 0 0 50 21 14
2017 CS 16 11 26 26 21 0 0 47 26 19
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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 58 26 0 5 0 11 0 65 35 19
2019 CS-02 55 18 0 9 0 18 0 67 33 11
2018 CS 79 21 0 0 0 0 0 79 21 14
2017 CS 63 21 5 0 5 5 0 67 33 19

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 68 11 0 16 0 0 5 83 17 19
2019 CS-02 64 9 0 18 0 0 9 80 20 11
2018 CS 86 0 0 7 0 0 7 92 8 14
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