2019 Public Service Employee Survey Results by Theme for National Research Council Canada by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 49 37 9 5 1 0 0 85 6 344
2017 Provides services to public - English only 44 42 7 4 2 0 0 86 7 257
2017 Provides services to public - Both English and French 36 46 9 6 3 0 0 82 9 364
2011 Provides services to public - English only 46 40 5 5 4 0 0 86 9 335
2011 Provides services to public - Both English and French 39 41 11 6 3 0 0 80 9 511
2008 Provides services to public - English only 45 39 7 6 3 0 0 84 9 353
2008 Provides services to public - Both English and French 43 40 10 4 2 0 0 83 7 558

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 37 37 13 8 4 0 0 75 12 343
2017 Provides services to public - English only 27 42 15 8 9 0 0 69 16 257
2017 Provides services to public - Both English and French 25 43 16 9 7 0 0 68 16 364

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 60 32 5 2 1 0 0 92 3 343
2017 Provides services to public - English only 67 28 4 1 0 0 0 95 1 257
2017 Provides services to public - Both English and French 55 36 6 2 1 0 0 91 2 363
2011 Provides services to public - English only 72 21 4 2 0 0 0 94 3 335
2011 Provides services to public - Both English and French 67 26 4 2 1 0 0 94 2 508

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 53 37 7 3 0 0 0 90 4 344
2017 Provides services to public - English only 49 38 7 4 2 0 0 87 5 257
2017 Provides services to public - Both English and French 43 41 9 4 2 0 0 84 6 362
2011 Provides services to public - English only 49 40 6 4 2 0 0 88 6 335
2011 Provides services to public - Both English and French 45 40 7 5 2 0 0 86 7 512
2008 Provides services to public - English only 53 36 6 3 2 0 0 89 5 354
2008 Provides services to public - Both English and French 47 42 7 3 1 0 0 89 4 561

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 54 28 9 6 3 0 0 83 9 341
2017 Provides services to public - English only 38 32 16 9 5 0 0 70 14 255
2017 Provides services to public - Both English and French 38 36 13 8 3 1 0 75 12 364
2011 Provides services to public - English only 33 31 16 13 7 0 0 64 19 335
2011 Provides services to public - Both English and French 25 37 20 10 8 1 0 62 18 507

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 48 33 10 7 2 0 0 82 9 340
2017 Provides services to public - English only 35 38 10 10 6 0 0 73 17 255
2017 Provides services to public - Both English and French 31 41 15 10 3 0 0 72 13 363
2011 Provides services to public - English only 27 34 13 16 10 0 0 61 26 333
2011 Provides services to public - Both English and French 21 39 17 14 8 0 0 61 22 508
2008 Provides services to public - English only 35 38 11 10 5 0 0 73 15 354
2008 Provides services to public - Both English and French 30 44 14 8 4 0 0 74 12 561

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 47 25 15 5 5 3 0 74 11 342
2017 Provides services to public - English only 39 25 18 9 4 3 2 67 14 256
2017 Provides services to public - Both English and French 34 29 18 8 5 5 1 67 14 363
2011 Provides services to public - English only 37 29 14 9 7 3 1 68 17 335
2011 Provides services to public - Both English and French 28 28 19 9 10 5 0 59 20 508
2008 Provides services to public - English only 37 26 14 12 6 4 1 66 19 353
2008 Provides services to public - Both English and French 31 31 15 12 7 3 1 64 20 560
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 51 29 11 3 2 1 3 83 5 343

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 53 32 7 3 3 1 1 87 6 343
2017 Provides services to public - English only 43 29 13 7 6 0 1 73 13 256
2017 Provides services to public - Both English and French 38 36 15 7 2 2 0 76 9 364
2011 Provides services to public - English only 44 30 11 7 7 0 0 75 14 335
2011 Provides services to public - Both English and French 39 31 14 7 8 1 0 71 15 510
2008 Provides services to public - English only 39 30 11 9 9 2 0 71 18 354
2008 Provides services to public - Both English and French 35 33 14 9 7 3 0 69 16 560

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 51 34 8 4 3 1 0 86 7 343
2017 Provides services to public - English only 36 38 12 8 6 0 0 74 14 256
2017 Provides services to public - Both English and French 34 42 11 8 4 1 0 77 12 364
2011 Provides services to public - English only 38 33 10 10 8 0 0 71 19 335
2011 Provides services to public - Both English and French 35 32 13 13 7 0 0 67 20 507
2008 Provides services to public - English only 34 33 12 9 11 1 0 67 20 354
2008 Provides services to public - Both English and French 31 33 13 14 8 0 0 64 22 559

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 61 24 8 5 2 0 0 85 7 344
2017 Provides services to public - English only 46 25 14 6 8 1 0 72 14 256
2017 Provides services to public - Both English and French 43 33 13 6 4 0 1 77 10 363

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 40 30 14 4 4 8 0 76 8 343
2017 Provides services to public - English only 33 30 15 8 8 7 0 67 17 257
2017 Provides services to public - Both English and French 24 37 15 9 5 10 1 67 16 364
2011 Provides services to public - English only 23 33 19 9 11 4 0 59 21 333
2011 Provides services to public - Both English and French 20 28 20 11 11 8 1 53 25 507

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 35 34 17 7 5 1 0 71 12 340
2017 Provides services to public - English only 25 33 16 12 10 2 1 61 23 255
2017 Provides services to public - Both English and French 22 35 22 10 7 3 0 59 18 362
2011 Provides services to public - English only 17 31 17 14 20 1 0 49 34 335
2011 Provides services to public - Both English and French 15 25 20 17 20 2 0 41 38 510
2008 Provides services to public - English only 23 33 15 16 12 2 0 57 29 354
2008 Provides services to public - Both English and French 19 32 20 16 11 1 0 52 28 559

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 23 34 24 9 7 3 1 59 16 341
2017 Provides services to public - English only 16 30 18 17 13 6 0 49 32 256
2017 Provides services to public - Both English and French 10 30 31 13 10 7 0 43 24 364
2011 Provides services to public - English only 12 29 19 24 15 2 0 42 39 336
2011 Provides services to public - Both English and French 6 23 26 21 17 7 0 32 41 509
2008 Provides services to public - English only 13 33 18 20 13 3 0 47 34 354
2008 Provides services to public - Both English and French 8 33 23 21 9 7 0 44 32 559

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 23 41 15 11 7 2 0 66 19 344
2017 Provides services to public - English only 14 30 21 20 14 2 0 44 34 257
2017 Provides services to public - Both English and French 9 39 25 16 9 2 0 49 26 362
2011 Provides services to public - English only 12 29 17 20 21 2 0 42 41 334
2011 Provides services to public - Both English and French 9 27 21 23 18 2 0 36 42 510
2008 Provides services to public - English only 14 38 13 18 14 3 0 53 33 354
2008 Provides services to public - Both English and French 11 33 22 20 12 3 0 45 33 560
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 33 36 15 11 6 0 0 69 16 344
2017 Provides services to public - English only 21 34 17 17 11 0 0 55 29 257
2017 Provides services to public - Both English and French 22 33 20 16 9 1 0 55 25 364
2011 Provides services to public - English only 20 39 15 13 12 0 0 60 25 336
2011 Provides services to public - Both English and French 17 35 17 18 13 0 0 52 31 510

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 42 38 11 7 2 0 0 80 9 344
2017 Provides services to public - English only 23 44 13 15 4 0 0 68 19 257
2017 Provides services to public - Both English and French 24 47 13 12 3 0 0 71 16 363

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 47 33 12 5 3 0 0 80 8 341
2017 Provides services to public - English only 31 38 12 12 7 0 0 69 18 257
2017 Provides services to public - Both English and French 29 42 15 8 5 0 0 72 13 364
2011 Provides services to public - English only 36 32 13 8 10 1 0 69 19 336
2011 Provides services to public - Both English and French 31 34 14 12 9 0 0 65 21 509
2008 Provides services to public - English only 31 38 12 9 8 1 0 70 18 353
2008 Provides services to public - Both English and French 27 37 14 12 10 0 0 65 21 560

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 34 45 9 8 3 0 0 80 11 342
2017 Provides services to public - English only 16 42 14 20 7 0 0 59 27 257
2017 Provides services to public - Both English and French 25 39 17 13 6 0 1 64 19 364
2011 Provides services to public - English only 26 30 15 18 9 0 2 57 27 336
2011 Provides services to public - Both English and French 19 40 15 17 8 0 1 60 25 510
2008 Provides services to public - English only 21 42 18 12 5 0 1 64 18 354
2008 Provides services to public - Both English and French 32 42 13 8 4 0 1 75 12 560

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 27 35 21 10 6 0 0 63 16 343
2017 Provides services to public - English only 12 32 21 16 16 2 0 45 33 257
2017 Provides services to public - Both English and French 16 34 22 16 9 3 1 52 26 363
2011 Provides services to public - English only 17 26 17 17 21 1 0 44 38 336
2011 Provides services to public - Both English and French 12 28 18 21 18 2 0 42 40 510
2008 Provides services to public - English only 23 35 17 15 9 1 0 59 24 353
2008 Provides services to public - Both English and French 20 34 18 15 10 2 0 56 26 561

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 20 31 15 16 15 2 2 52 32 343
2017 Provides services to public - English only 15 24 18 17 23 2 1 40 41 257
2017 Provides services to public - Both English and French 12 26 18 19 19 5 2 41 40 364
2011 Provides services to public - English only 17 21 14 18 27 1 1 39 47 334
2011 Provides services to public - Both English and French 12 21 15 21 26 2 3 35 49 510
2008 Provides services to public - English only 12 28 17 16 24 2 1 41 41 352
2008 Provides services to public - Both English and French 14 27 18 20 19 1 2 42 40 561

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 57 21 10 4 2 0 6 83 6 342

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 68 9 5 2 2 1 13 90 5 342

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 48 21 18 5 2 2 4 73 8 342

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 46 22 17 6 3 2 4 73 10 339

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 47 15 12 9 7 3 6 69 17 337

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 58 17 8 4 3 2 8 83 8 341

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 77 7 4 2 2 2 6 92 4 339

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 77 6 3 1 1 1 11 95 2 342

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 38 37 17 6 2 0 0 76 8 342
2017 Provides services to public - English only 29 40 14 12 5 0 0 69 16 257
2017 Provides services to public - Both English and French 24 45 14 13 4 0 0 68 18 362
2011 Provides services to public - English only 30 37 12 13 8 0 0 67 20 335
2011 Provides services to public - Both English and French 31 37 14 13 5 0 0 68 18 508

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 42 32 16 8 2 0 0 74 10 344
2017 Provides services to public - English only 34 37 16 6 6 0 0 71 12 257
2017 Provides services to public - Both English and French 29 40 15 12 4 0 0 69 16 363

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 36 41 13 8 1 0 1 78 9 337
2017 Provides services to public - English only 27 39 15 12 7 0 0 65 20 257
2017 Provides services to public - Both English and French 25 41 17 12 6 0 0 66 17 362
2011 Provides services to public - English only 36 38 12 10 3 0 0 74 14 336
2011 Provides services to public - Both English and French 29 41 14 11 5 0 0 70 16 507

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 26 41 20 8 1 3 1 70 9 339
2017 Provides services to public - English only 20 39 19 16 4 1 0 60 20 256
2017 Provides services to public - Both English and French 14 43 23 12 3 4 0 60 17 364

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 50 28 12 5 4 1 0 79 9 342
2017 Provides services to public - English only 42 30 16 7 3 0 0 73 11 257
2017 Provides services to public - Both English and French 36 35 15 8 4 1 1 72 13 363
2011 Provides services to public - English only 41 34 10 8 6 0 0 75 14 335
2011 Provides services to public - Both English and French 35 35 14 8 6 0 1 71 14 510

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 38 31 16 9 5 0 0 69 14 344
2017 Provides services to public - English only 20 36 26 9 8 0 1 57 17 257
2017 Provides services to public - Both English and French 23 40 21 9 7 0 0 63 16 364
2011 Provides services to public - English only 30 36 15 13 5 0 1 67 19 336
2011 Provides services to public - Both English and French 21 38 22 10 8 1 1 60 18 510
2008 Provides services to public - English only 18 33 27 14 7 0 1 52 21 354
2008 Provides services to public - Both English and French 21 30 24 16 9 0 0 51 25 561

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 58 19 8 5 4 3 3 82 10 342
2017 Provides services to public - English only 47 21 9 5 8 4 4 75 14 255
2017 Provides services to public - Both English and French 41 31 9 7 6 4 2 76 14 363
2011 Provides services to public - English only 47 26 10 5 7 2 3 77 13 334
2011 Provides services to public - Both English and French 40 29 9 8 6 2 6 74 16 509

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public - Both English and French 19 52 29 344
2017 Provides services to public - English only 14 60 27 256
2017 Provides services to public - Both English and French 19 53 27 364
2011 Provides services to public - English only 14 55 31 336
2011 Provides services to public - Both English and French 19 50 32 511

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Provides services to public - Both English and French 17 24 30 5 20 4 62
2017 Provides services to public - English only 46 8 8 26 9 3 35
2017 Provides services to public - Both English and French 28 16 27 20 4 6 72
2011 Provides services to public - English only 36 8 9 34 9999 12 49
2011 Provides services to public - Both English and French 29 14 33 16 9999 8 96
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 50 33 11 4 2 0 0 83 5 344
2017 Provides services to public - English only 47 35 11 4 4 0 0 82 8 257
2017 Provides services to public - Both English and French 33 49 9 6 2 1 0 83 8 364
2011 Provides services to public - English only 41 42 8 5 5 0 0 83 9 336
2011 Provides services to public - Both English and French 36 41 13 5 6 1 0 77 10 510
2008 Provides services to public - English only 52 35 6 4 2 0 0 88 6 353
2008 Provides services to public - Both English and French 47 39 8 3 2 1 0 86 6 561

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 36 40 14 7 2 0 0 77 9 344
2017 Provides services to public - English only 21 40 17 14 8 0 0 61 22 257
2017 Provides services to public - Both English and French 16 49 18 13 4 1 0 65 17 363
2011 Provides services to public - English only 20 34 16 16 14 0 0 53 31 334
2011 Provides services to public - Both English and French 18 36 18 13 14 1 0 54 27 510

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 6 23 37 19 12 1 3 32 30 343
2017 Provides services to public - English only 10 25 37 19 6 0 2 26 36 256
2017 Provides services to public - Both English and French 10 33 32 12 9 1 2 22 45 364
2011 Provides services to public - English only 13 29 34 15 7 0 2 23 43 330
2011 Provides services to public - Both English and French 16 30 33 13 5 0 2 18 48 509
2008 Provides services to public - English only 8 25 34 23 6 0 3 30 34 353
2008 Provides services to public - Both English and French 8 29 36 17 8 1 2 25 37 558

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 4 12 27 30 21 2 4 55 17 342
2017 Provides services to public - English only 10 18 25 29 15 1 2 46 28 256
2017 Provides services to public - Both English and French 11 21 27 22 14 2 3 37 34 361
2011 Provides services to public - English only 15 24 27 19 12 1 2 32 40 331
2011 Provides services to public - Both English and French 20 25 27 15 7 2 3 24 48 506
2008 Provides services to public - English only 7 18 29 27 14 2 3 43 26 351
2008 Provides services to public - Both English and French 6 16 32 28 12 2 3 43 24 561

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 15 26 28 17 11 1 2 29 42 343
2017 Provides services to public - English only 18 22 34 16 7 1 3 23 41 256
2017 Provides services to public - Both English and French 23 30 25 13 7 1 2 20 54 364
2011 Provides services to public - English only 15 27 30 16 9 1 2 26 43 333
2011 Provides services to public - Both English and French 23 23 28 15 6 1 2 23 48 507
2008 Provides services to public - English only 13 25 33 16 9 1 3 26 40 352
2008 Provides services to public - Both English and French 20 25 28 16 8 1 2 25 47 559

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 4 11 35 28 18 0 2 48 16 339
2017 Provides services to public - English only 5 11 35 33 13 2 2 47 17 255
2017 Provides services to public - Both English and French 8 19 37 23 10 1 2 34 28 363
2011 Provides services to public - English only 6 11 37 30 12 1 2 44 18 333
2011 Provides services to public - Both English and French 10 18 37 22 10 1 3 33 29 508
2008 Provides services to public - English only 5 12 35 32 12 1 3 46 18 351
2008 Provides services to public - Both English and French 7 21 31 29 10 0 2 40 28 558

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 9 18 31 16 22 0 4 39 29 343
2017 Provides services to public - English only 13 26 31 17 10 2 2 27 40 255
2017 Provides services to public - Both English and French 18 26 26 15 10 2 3 27 46 364
2011 Provides services to public - English only 18 25 27 20 8 0 2 29 44 333
2011 Provides services to public - Both English and French 21 28 27 13 7 1 3 21 51 506
2008 Provides services to public - English only 11 20 31 24 9 1 4 35 33 352
2008 Provides services to public - Both English and French 14 29 28 15 10 1 3 26 45 558

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 5 10 23 31 25 2 5 60 16 342
2017 Provides services to public - English only 2 9 21 39 21 2 6 65 12 254
2017 Provides services to public - Both English and French 7 12 22 29 21 3 4 55 21 363
2011 Provides services to public - English only 4 7 21 36 26 1 5 66 12 333
2011 Provides services to public - Both English and French 6 11 23 29 23 2 7 57 18 505
2008 Provides services to public - English only 1 8 23 36 23 2 7 65 10 351
2008 Provides services to public - Both English and French 6 12 23 33 18 2 6 56 19 557

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 10 22 32 19 13 1 4 34 33 341
2017 Provides services to public - English only 23 30 31 9 4 1 3 14 55 257
2017 Provides services to public - Both English and French 17 29 34 9 6 2 2 16 48 364

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 8 19 32 18 18 2 3 38 28 342

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 23 35 18 16 6 3 0 59 22 343

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 56 27 6 7 3 1 0 84 10 342
2017 Provides services to public - English only 38 28 13 9 10 1 0 67 19 257
2017 Provides services to public - Both English and French 36 37 10 11 5 1 0 74 16 363

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 60 29 5 3 2 0 0 89 5 344
2017 Provides services to public - English only 43 38 9 4 5 0 0 82 9 257
2017 Provides services to public - Both English and French 41 42 9 5 3 0 0 84 8 362

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 48 37 10 3 1 1 0 85 4 342

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 45 39 8 4 2 1 0 85 7 342
2017 Provides services to public - English only 42 35 13 5 3 2 0 78 9 255
2017 Provides services to public - Both English and French 32 46 15 3 3 2 0 79 6 362
2011 Provides services to public - English only 36 38 14 7 4 1 0 74 11 336
2011 Provides services to public - Both English and French 28 39 15 9 5 3 0 70 15 510

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 46 35 11 3 2 3 1 84 4 342
2017 Provides services to public - English only 38 33 17 4 3 5 0 74 7 255
2017 Provides services to public - Both English and French 29 39 16 4 4 7 0 74 9 363

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 62 27 6 4 1 0 0 89 5 342
2017 Provides services to public - English only 48 32 12 5 4 1 0 80 8 256
2017 Provides services to public - Both English and French 42 43 9 3 3 0 0 85 6 364
2011 Provides services to public - English only 42 36 11 6 5 0 0 78 12 335
2011 Provides services to public - Both English and French 35 36 15 8 5 0 0 72 13 510
2008 Provides services to public - English only 40 35 11 9 5 1 0 76 14 354
2008 Provides services to public - Both English and French 33 42 12 7 6 0 0 75 13 561

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 28 34 15 10 4 5 4 68 15 341
2017 Provides services to public - English only 19 26 24 9 13 7 3 49 25 257
2017 Provides services to public - Both English and French 17 36 19 9 11 5 3 57 22 362

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 35 34 14 8 6 2 2 71 14 342
2017 Provides services to public - English only 39 29 13 8 6 5 2 72 14 257
2017 Provides services to public - Both English and French 30 34 15 13 4 3 1 66 18 362
2011 Provides services to public - English only 37 34 10 8 6 4 1 74 15 333
2011 Provides services to public - Both English and French 30 29 15 12 9 4 1 62 22 511
2008 Provides services to public - English only 35 33 10 9 8 3 2 71 18 354
2008 Provides services to public - Both English and French 27 36 13 11 8 4 1 66 20 559

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 38 36 15 6 3 2 0 76 8 342

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 23 20 20 12 11 11 2 50 27 339
2017 Provides services to public - English only 12 17 20 15 19 16 2 35 41 257
2017 Provides services to public - Both English and French 10 20 21 14 17 15 3 36 38 364
2011 Provides services to public - English only 13 22 20 17 15 10 2 41 37 335
2011 Provides services to public - Both English and French 10 16 20 19 20 12 4 30 46 510

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 43 40 4 9 2 0 0 84 12 343
2017 Provides services to public - English only 18 43 8 20 11 0 0 61 31 256
2017 Provides services to public - Both English and French 27 48 8 13 5 0 0 75 17 364
2011 Provides services to public - English only 36 43 7 11 3 0 0 79 14 335
2011 Provides services to public - Both English and French 45 42 5 7 2 0 0 86 9 509
2008 Provides services to public - English only 39 44 5 8 4 0 0 83 12 354
2008 Provides services to public - Both English and French 50 40 4 5 2 0 0 90 7 561

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 51 35 5 8 2 0 0 85 10 342
2017 Provides services to public - English only 44 34 6 11 5 0 0 78 16 257
2017 Provides services to public - Both English and French 45 39 5 6 4 0 0 85 10 364
2011 Provides services to public - English only 52 32 6 5 3 0 1 85 9 335
2011 Provides services to public - Both English and French 51 35 6 5 4 0 0 86 9 504

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 57 32 7 3 1 0 1 90 4 339
2017 Provides services to public - English only 51 34 7 7 1 0 0 85 8 256
2017 Provides services to public - Both English and French 52 36 6 5 1 0 0 88 6 362

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 48 26 9 12 5 0 1 74 17 344
2017 Provides services to public - English only 74 16 4 2 0 0 2 93 3 257
2017 Provides services to public - Both English and French 42 25 8 14 9 0 1 68 23 364
2011 Provides services to public - English only 81 13 2 2 1 0 2 96 3 335
2011 Provides services to public - Both English and French 47 23 8 12 9 0 1 71 21 509
2008 Provides services to public - English only 79 14 2 2 1 0 1 94 3 354
2008 Provides services to public - Both English and French 49 22 10 11 7 0 1 73 18 561

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 51 24 8 10 6 0 0 75 17 343
2017 Provides services to public - English only 71 14 7 1 1 0 7 91 2 257
2017 Provides services to public - Both English and French 45 26 9 12 7 0 1 72 19 363
2011 Provides services to public - English only 75 10 5 1 1 0 7 92 3 334
2011 Provides services to public - Both English and French 47 19 9 12 11 0 2 67 23 508
2008 Provides services to public - English only 67 9 6 2 3 1 13 88 5 351
2008 Provides services to public - Both English and French 47 18 8 13 11 0 2 67 25 561

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 74 11 4 3 5 0 2 87 8 340
2017 Provides services to public - English only 75 10 7 0 0 0 6 91 1 257
2017 Provides services to public - Both English and French 68 18 3 4 6 0 2 87 9 364
2011 Provides services to public - English only 81 7 3 1 1 0 7 95 2 336
2011 Provides services to public - Both English and French 65 14 4 4 10 0 3 82 14 508
2008 Provides services to public - English only 76 6 4 1 2 1 11 93 2 354
2008 Provides services to public - Both English and French 70 11 3 6 8 0 2 83 14 560

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 45 24 15 7 5 2 1 72 12 343

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 36 46 10 5 1 0 2 84 5 342

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 58 22 11 3 1 3 2 85 4 344

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 8 92 344

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 50 50 26

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 59 41 26

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 26

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 31 69 26

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 53 47 26

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 50 50 26

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 39 61 26

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 41 59 26

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 52 48 26

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 26

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 34 66 26

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 22 78 26

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 69 31 26

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 19 81 26

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 26 74 26

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 17 83 26

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 10 90 344

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 23 11 18 5 5 26 11 55 17 343
2017 Provides services to public - English only 14 10 19 8 7 35 9 41 26 257
2017 Provides services to public - Both English and French 14 15 20 6 4 32 9 49 18 363

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 40 22 17 5 4 11 0 70 10 343
2017 Provides services to public - English only 26 23 22 8 7 13 1 57 18 257
2017 Provides services to public - Both English and French 23 30 19 6 4 16 2 64 13 364
2011 Provides services to public - English only 35 26 20 6 5 6 1 66 13 332
2011 Provides services to public - Both English and French 25 35 17 7 6 11 0 67 14 512

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 5 95 344

Question 67a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 55 45 18

Question 67c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 18

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 18

Question 68e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 25 75 18

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 18

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 18

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 18

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 18

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 18

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 51 49 18

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 17

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 17

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 17

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 55 45 17

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 17

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 55 45 17

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 7 93 342

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 24 13 18 3 2 30 11 62 8 343
2017 Provides services to public - English only 13 10 21 2 3 43 7 46 12 257
2017 Provides services to public - Both English and French 12 16 22 2 3 36 9 51 9 364

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 43 22 18 3 2 12 1 74 5 343
2017 Provides services to public - English only 30 22 21 6 3 18 0 64 11 255
2017 Provides services to public - Both English and French 23 29 20 4 3 19 2 66 9 364
2011 Provides services to public - English only 37 34 18 3 1 6 1 76 4 335
2011 Provides services to public - Both English and French 30 34 17 4 3 12 0 73 8 512

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 12 88 344
2017 Provides services to public - English only 15 85 257
2017 Provides services to public - Both English and French 11 89 364

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 84 16 44
2017 Provides services to public - English only 71 29 38
2017 Provides services to public - Both English and French 75 25 42

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 63 30 2 0 3 0 3 95 3 36
2017 Provides services to public - English only 48 29 4 11 7 0 0 78 19 27
2017 Provides services to public - Both English and French 55 42 3 0 0 0 0 97 0 32
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 65 23 6 2 3 1 0 89 4 343
2017 Provides services to public - English only 47 29 11 5 6 1 0 78 11 255
2017 Provides services to public - Both English and French 47 30 13 5 4 2 0 78 8 364

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 3 49 24 18 3 3 0 54 22 32
2019 Provides services to public - Both English and French 19 51 12 13 1 1 3 73 15 77

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 20 43 20 10 3 4 0 65 14 341
2017 Provides services to public - English only 9 23 25 17 17 7 0 35 37 257
2017 Provides services to public - Both English and French 10 28 22 21 9 9 1 42 33 362

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 28 38 20 9 4 1 0 67 13 344
2017 Provides services to public - English only 19 29 18 21 8 4 0 50 31 257
2017 Provides services to public - Both English and French 14 39 20 16 9 2 0 54 26 362

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 51 25 15 3 4 0 2 77 7 342
2017 Provides services to public - English only 29 32 21 9 7 0 1 62 17 257
2017 Provides services to public - Both English and French 48 26 13 7 3 1 3 77 10 364

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 18 30 29 15 9 0 0 48 23 343
2017 Provides services to public - English only 18 26 22 21 12 0 1 45 34 257
2017 Provides services to public - Both English and French 14 24 32 18 12 0 0 38 30 364

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 30 31 25 8 6 0 1 61 14 343
2017 Provides services to public - English only 24 31 23 15 5 0 3 56 21 256
2017 Provides services to public - Both English and French 15 30 31 15 7 0 2 46 23 364

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 23 28 22 15 12 0 0 51 27 342
2017 Provides services to public - English only 21 27 21 17 12 1 2 49 30 257
2017 Provides services to public - Both English and French 13 23 23 22 15 1 2 38 38 363

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 47 22 18 6 4 0 3 71 11 339
2017 Provides services to public - English only 30 29 17 11 7 1 6 63 18 257
2017 Provides services to public - Both English and French 30 28 19 10 7 1 6 62 17 363

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 40 29 18 7 5 0 0 69 13 342
2017 Provides services to public - English only 28 28 23 14 5 0 1 57 19 256
2017 Provides services to public - Both English and French 28 30 24 11 6 0 0 59 17 363

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 38 34 18 6 2 1 1 73 9 341
2017 Provides services to public - English only 19 33 24 16 7 0 2 53 23 256
2017 Provides services to public - Both English and French 23 29 27 13 5 1 1 53 19 363

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 31 32 23 9 5 1 0 63 14 343
2017 Provides services to public - English only 14 31 24 17 12 0 1 46 29 255
2017 Provides services to public - Both English and French 16 29 27 19 9 1 0 45 28 362

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 40 31 15 9 4 0 1 72 13 342
2017 Provides services to public - English only 20 31 23 17 9 0 1 51 26 256
2017 Provides services to public - Both English and French 22 33 25 11 8 1 1 56 19 363

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 44 27 14 8 6 0 1 72 15 339

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 34 33 21 9 3 0 1 67 12 341
2017 Provides services to public - English only 25 27 23 15 8 0 2 53 23 256
2017 Provides services to public - Both English and French 25 31 23 13 6 1 1 57 19 362

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 63 23 9 2 1 0 2 87 3 340
2017 Provides services to public - English only 59 23 10 3 3 1 2 84 6 257
2017 Provides services to public - Both English and French 64 19 9 3 1 0 3 86 4 364

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 76 10 5 1 1 0 8 93 1 339
2017 Provides services to public - English only 75 13 4 3 3 1 2 90 6 257
2017 Provides services to public - Both English and French 76 9 5 3 2 0 5 89 5 364

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 80 10 2 3 2 0 3 93 5 341
2017 Provides services to public - English only 50 31 11 5 2 1 1 82 7 257
2017 Provides services to public - Both English and French 51 28 12 4 2 0 2 82 6 363

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 58 26 9 3 2 0 2 86 5 342
2017 Provides services to public - English only 56 19 14 6 5 0 1 75 11 256
2017 Provides services to public - Both English and French 57 23 10 4 3 0 3 82 8 363

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 65 19 7 4 4 0 2 86 8 339
2017 Provides services to public - English only 49 9 4 1 1 0 35 90 3 257
2017 Provides services to public - Both English and French 49 12 6 1 0 1 31 89 2 363

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 60 11 5 0 1 0 22 92 1 341
2017 Provides services to public - English only 55 25 12 3 0 1 5 84 3 256
2017 Provides services to public - Both English and French 64 19 8 1 1 1 6 89 2 363

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 69 18 8 1 1 0 4 91 1 340
2017 Provides services to public - English only 50 27 10 6 4 1 3 79 10 257
2017 Provides services to public - Both English and French 61 24 6 2 4 1 3 88 5 364

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 71 16 7 2 2 0 3 89 4 342
2017 Provides services to public - English only 59 27 7 2 0 0 4 90 2 256
2017 Provides services to public - Both English and French 55 27 12 2 1 0 3 85 3 362

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 62 24 9 3 0 0 2 87 4 342

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 20 38 29 11 2 0 0 58 13 344
2017 Provides services to public - English only 10 31 32 19 7 1 0 42 26 257
2017 Provides services to public - Both English and French 9 28 39 18 6 0 1 37 24 364

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 7 14 35 29 15 0 0 45 21 344
2017 Provides services to public - English only 7 21 41 20 10 0 1 30 28 256
2017 Provides services to public - Both English and French 8 19 38 25 9 0 1 34 28 364
Top of Page

Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 63 21 8 2 1 4 2 66 34 343
2017 Provides services to public - English only 67 14 5 1 0 11 2 77 23 256
2017 Provides services to public - Both English and French 68 16 5 2 2 6 2 74 26 364

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 38 62 117

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 77 23 117

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 61 18 5 3 3 1 10 88 6 344

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 30 24 19 7 6 4 10 63 15 118
2017 Provides services to public - English only 12 34 20 8 4 6 17 60 15 52
2017 Provides services to public - Both English and French 15 25 15 16 9 2 18 51 31 88

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 25 17 23 8 5 5 17 54 16 100
2019 Provides services to public - Both English and French 20 24 21 8 9 3 15 53 21 118
2017 Provides services to public - English only 8 19 22 10 2 12 28 45 19 52
2017 Provides services to public - Both English and French 9 15 19 10 11 3 33 37 33 88
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