2019 Public Service Employee Survey Results by Theme for Library and Archives Canada by Question 111. You indicated that you are a member of a visible minority group. If you wish to provide further details, please select the box(es) that apply to you.

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 29 51 8 11 0 0 0 80 11 25
2019 Black - Not selected 53 37 4 6 0 0 0 90 6 50
2019 Chinese 29 51 12 9 0 0 0 80 9 10
2019 Chinese - Not selected 48 40 5 7 0 0 0 88 7 65

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 25 53 15 3 3 0 0 78 7 25
2019 Black - Not selected 56 27 10 6 2 0 0 82 8 50
2019 Chinese 46 23 10 12 9 0 0 70 20 10
2019 Chinese - Not selected 45 37 12 4 1 0 0 83 5 65

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 44 41 11 3 0 0 0 86 3 25
2019 Black - Not selected 66 26 6 0 2 0 0 92 2 50
2019 Chinese 91 0 0 0 9 0 0 91 9 10
2019 Chinese - Not selected 54 36 9 1 0 0 0 90 1 65

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 32 54 11 3 0 0 0 86 3 25
2019 Black - Not selected 62 20 14 3 0 0 0 83 3 50
2019 Chinese 71 9 12 9 0 0 0 80 9 10
2019 Chinese - Not selected 49 35 13 3 0 0 0 84 3 65

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 40 38 19 3 0 0 0 78 3 25
2019 Black - Not selected 56 30 10 2 2 0 0 86 4 50
2019 Chinese 29 51 12 0 9 0 0 80 9 10
2019 Chinese - Not selected 54 30 13 3 0 0 0 84 3 65

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 36 41 16 7 0 0 0 77 7 25
2019 Black - Not selected 52 33 12 2 2 0 0 84 4 50
2019 Chinese 17 53 21 0 9 0 0 70 9 10
2019 Chinese - Not selected 51 33 12 4 0 0 0 84 4 65

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 46 14 17 18 5 0 0 60 22 25
2019 Black - Not selected 46 31 12 4 4 2 0 79 9 48
2019 Chinese 0 71 17 12 0 0 0 71 12 10
2019 Chinese - Not selected 54 18 13 8 5 1 0 73 14 63
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 26 30 25 7 4 0 8 61 11 24
2019 Black - Not selected 58 23 6 0 3 6 4 89 4 49
2019 Chinese 90 10 0 0 0 0 0 100 0 10
2019 Chinese - Not selected 41 28 14 3 4 5 6 77 7 63

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 38 31 25 0 3 0 3 70 4 25
2019 Black - Not selected 68 18 8 2 2 2 0 88 4 49
2019 Chinese 90 10 0 0 0 0 0 100 0 10
2019 Chinese - Not selected 53 24 16 1 3 2 1 80 4 64

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 36 33 20 10 0 0 0 70 10 25
2019 Black - Not selected 64 23 8 4 2 0 0 86 6 49
2019 Chinese 81 19 0 0 0 0 0 100 0 10
2019 Chinese - Not selected 50 27 14 7 1 0 0 78 8 64

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 53 28 11 4 4 0 0 82 7 24
2019 Black - Not selected 64 27 4 2 3 0 0 90 5 49
2019 Chinese 90 10 0 0 0 0 0 100 0 10
2019 Chinese - Not selected 56 30 8 3 4 0 0 86 7 63

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 33 28 27 0 5 8 0 66 5 25
2019 Black - Not selected 41 31 12 2 2 11 2 82 4 48
2019 Chinese 30 23 20 10 9 0 9 58 20 10
2019 Chinese - Not selected 39 31 16 0 2 12 0 80 2 63

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 25 36 19 8 5 8 0 66 14 25
2019 Black - Not selected 36 37 13 8 2 5 0 77 10 48
2019 Chinese 18 43 20 10 9 0 0 61 18 10
2019 Chinese - Not selected 35 35 14 8 2 7 0 75 10 63

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 17 37 33 0 5 8 0 59 5 25
2019 Black - Not selected 22 40 22 4 4 8 0 67 8 47
2019 Chinese 18 43 20 0 18 0 0 61 18 10
2019 Chinese - Not selected 21 38 27 3 2 10 0 65 5 62

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 20 42 25 8 5 0 0 62 13 25
2019 Black - Not selected 22 48 12 6 2 10 0 78 9 48
2019 Chinese 18 43 20 10 9 0 0 61 18 10
2019 Chinese - Not selected 22 47 16 6 2 8 0 74 9 63
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 16 50 15 15 3 0 0 66 19 25
2019 Black - Not selected 48 33 12 7 0 0 0 80 7 50
2019 Chinese 35 23 23 18 0 0 0 59 18 10
2019 Chinese - Not selected 38 40 12 9 1 0 0 78 10 65

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 33 48 8 10 0 0 0 81 10 25
2019 Black - Not selected 43 48 2 6 2 0 0 91 7 50
2019 Chinese 26 66 0 0 9 0 0 91 9 10
2019 Chinese - Not selected 42 45 4 8 0 0 0 87 8 65

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 28 41 27 0 3 0 0 69 3 25
2019 Black - Not selected 60 25 3 6 3 0 2 86 10 49
2019 Chinese 100 0 0 0 0 0 0 100 0 10
2019 Chinese - Not selected 42 35 13 5 4 0 1 78 9 64

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 23 58 14 5 0 0 0 82 5 25
2019 Black - Not selected 45 44 6 6 0 0 0 88 6 49
2019 Chinese 30 40 12 18 0 0 0 70 18 10
2019 Chinese - Not selected 39 50 8 3 0 0 0 89 3 64

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 28 21 35 13 3 0 0 49 16 25
2019 Black - Not selected 32 31 18 9 5 6 0 66 15 50
2019 Chinese 18 43 20 0 18 0 0 61 18 10
2019 Chinese - Not selected 32 25 24 11 3 4 0 60 15 65

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 30 26 18 12 10 4 0 58 23 25
2019 Black - Not selected 25 21 14 24 11 4 2 49 37 50
2019 Chinese 18 20 20 23 18 0 0 39 42 10
2019 Chinese - Not selected 28 23 15 19 10 5 1 54 30 65

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 44 32 7 3 10 3 0 79 14 25
2019 Black - Not selected 76 17 5 0 0 0 2 95 0 50
2019 Chinese 46 45 0 0 0 0 9 100 0 10
2019 Chinese - Not selected 69 19 6 1 4 1 0 89 5 65

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 58 8 16 14 0 0 4 69 15 24
2019 Black - Not selected 58 17 13 2 4 0 8 80 6 50
2019 Chinese 31 30 9 0 10 0 20 77 12 10
2019 Chinese - Not selected 62 12 15 7 1 0 4 77 8 64

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 37 36 11 11 5 0 0 73 16 25
2019 Black - Not selected 48 30 10 4 2 4 2 83 6 50
2019 Chinese 43 30 9 10 0 0 9 80 11 10
2019 Chinese - Not selected 45 32 11 6 3 3 0 79 9 65

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 30 19 9 30 5 0 7 52 38 24
2019 Black - Not selected 38 26 17 4 5 8 2 71 10 50
2019 Chinese 31 42 0 10 9 0 9 80 20 10
2019 Chinese - Not selected 36 21 16 13 5 6 3 63 19 64

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 46 31 10 3 3 0 7 83 7 25
2019 Black - Not selected 49 22 6 4 6 7 6 82 11 48
2019 Chinese 20 29 0 10 9 12 20 73 27 10
2019 Chinese - Not selected 53 24 9 3 4 3 4 83 7 63

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 56 27 10 0 0 0 7 89 0 25
2019 Black - Not selected 78 8 2 0 2 4 6 95 2 50
2019 Chinese 50 18 0 0 0 12 20 100 0 10
2019 Chinese - Not selected 74 13 6 0 2 2 4 93 2 65

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 41 9 11 9 7 17 7 65 20 25
2019 Black - Not selected 63 15 6 2 2 6 6 90 4 49
2019 Chinese 41 18 0 0 0 20 20 100 0 10
2019 Chinese - Not selected 58 12 9 5 4 8 4 80 10 64

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 73 3 14 0 0 0 11 85 0 24
2019 Black - Not selected 79 6 0 2 0 2 11 98 2 50
2019 Chinese 51 9 0 0 0 12 28 100 0 10
2019 Chinese - Not selected 81 5 5 1 0 0 8 93 1 64

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 29 30 26 11 3 0 0 59 15 25
2019 Black - Not selected 49 34 10 2 5 0 0 83 7 50
2019 Chinese 59 32 0 0 9 0 0 91 9 10
2019 Chinese - Not selected 40 32 18 6 4 0 0 72 10 65

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 32 49 7 9 3 0 0 81 12 25
2019 Black - Not selected 54 25 16 0 5 0 0 79 5 50
2019 Chinese 70 21 0 0 9 0 0 91 9 10
2019 Chinese - Not selected 43 35 15 3 4 0 0 78 7 65

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 36 49 7 3 3 0 0 86 7 25
2019 Black - Not selected 49 40 8 2 2 0 0 89 4 49
2019 Chinese 52 40 0 0 9 0 0 91 9 10
2019 Chinese - Not selected 44 44 9 3 1 0 0 87 4 64

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 24 41 28 5 3 0 0 65 8 25
2019 Black - Not selected 23 38 24 3 0 10 2 69 4 50
2019 Chinese 17 31 10 9 0 21 12 73 13 10
2019 Chinese - Not selected 24 40 27 3 1 4 0 67 5 65

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 53 34 7 3 3 0 0 87 7 25
2019 Black - Not selected 60 31 2 3 2 2 0 93 5 50
2019 Chinese 41 51 0 9 0 0 0 91 9 10
2019 Chinese - Not selected 61 29 4 3 3 1 0 91 5 65

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 44 31 21 0 0 0 3 78 0 25
2019 Black - Not selected 56 34 8 2 0 0 0 90 2 50
2019 Chinese 50 42 9 0 0 0 0 91 0 10
2019 Chinese - Not selected 53 32 13 1 0 0 1 85 1 65

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 35 33 12 7 3 7 4 76 11 25
2019 Black - Not selected 65 23 0 4 0 2 6 96 4 49
2019 Chinese 90 10 0 0 0 0 0 100 0 10
2019 Chinese - Not selected 49 29 5 6 1 4 6 87 8 64

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Black 27 28 45 25
2019 Black - Not selected 20 48 32 50
2019 Chinese 29 53 18 10
2019 Chinese - Not selected 21 40 39 65
Top of Page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 44 52 3 0 0 0 0 97 0 25
2019 Black - Not selected 57 34 6 2 2 0 0 91 3 50
2019 Chinese 70 21 0 0 9 0 0 91 9 10
2019 Chinese - Not selected 50 43 6 1 0 0 0 93 1 65

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 39 46 14 0 0 0 0 86 0 25
2019 Black - Not selected 43 45 8 2 2 0 0 88 3 50
2019 Chinese 27 43 21 0 9 0 0 70 9 10
2019 Chinese - Not selected 44 46 8 1 0 0 0 90 1 65

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 0 30 24 43 3 0 0 46 30 25
2019 Black - Not selected 2 14 40 32 10 2 0 44 16 50
2019 Chinese 9 0 43 49 0 0 0 49 9 10
2019 Chinese - Not selected 0 22 34 34 9 1 0 44 22 65

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 3 3 28 33 25 4 4 63 7 25
2019 Black - Not selected 2 9 25 34 22 5 2 61 12 48
2019 Chinese 9 10 33 40 8 0 0 49 18 10
2019 Chinese - Not selected 1 7 25 33 26 6 3 64 9 63
2019 Filipino - Not selected 2 7 26 34 23 5 2 61 10 73

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 4 14 31 22 29 0 0 51 18 25
2019 Black - Not selected 12 27 29 15 11 2 4 27 42 50
2019 Chinese 12 18 61 9 0 0 0 9 30 10
2019 Chinese - Not selected 9 24 25 18 19 2 3 39 35 65

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 0 3 26 33 37 0 0 70 3 25
2019 Black - Not selected 2 9 19 45 20 0 6 69 11 50
2019 Chinese 10 0 31 49 0 0 10 55 11 10
2019 Chinese - Not selected 0 8 19 40 30 0 3 72 8 65

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 0 16 32 22 27 0 4 51 16 24
2019 Black - Not selected 7 20 27 19 21 5 0 42 29 49

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 5 16 37 22 13 4 4 38 23 25
2019 Black - Not selected 6 8 30 24 17 8 7 48 17 50
2019 Chinese 9 0 33 49 0 0 10 54 10 10
2019 Chinese - Not selected 5 12 32 19 18 8 6 43 20 65

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 0 15 28 31 22 0 3 55 16 24
2019 Black - Not selected 5 15 34 23 13 2 8 40 23 49
2019 Chinese 9 10 52 20 0 0 10 23 20 10
2019 Chinese - Not selected 3 16 29 26 18 2 6 48 20 63

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 9 11 34 33 13 0 0 46 20 25
2019 Black - Not selected 3 7 48 18 21 0 2 40 11 49

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 27 38 31 3 0 0 0 65 3 25
2019 Black - Not selected 18 48 19 7 6 2 0 67 13 49
2019 Chinese 18 52 12 10 9 0 0 70 18 10
2019 Chinese - Not selected 21 44 25 5 3 2 0 66 8 64

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 38 31 24 4 4 0 0 69 7 24
2019 Black - Not selected 51 35 5 8 2 0 0 86 9 50
2019 Chinese 37 63 0 0 0 0 0 100 0 10
2019 Chinese - Not selected 48 29 12 7 3 0 0 78 10 64

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 37 44 19 0 0 0 0 81 0 25
2019 Black - Not selected 54 41 2 3 0 0 0 95 3 50
2019 Chinese 38 62 0 0 0 0 0 100 0 10
2019 Chinese - Not selected 50 39 9 3 0 0 0 89 3 65

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 18 54 25 0 4 0 0 72 4 24
2019 Black - Not selected 56 32 8 2 0 2 0 90 2 49
2019 Chinese 57 43 0 0 0 0 0 100 0 10
2019 Chinese - Not selected 42 38 15 2 1 2 0 81 3 63

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 37 46 14 3 0 0 0 83 3 25
2019 Black - Not selected 41 47 6 4 2 2 0 89 5 50
2019 Chinese 17 65 10 0 9 0 0 82 9 10
2019 Chinese - Not selected 43 43 8 4 0 1 0 88 4 65

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 41 33 19 7 0 0 0 74 7 25
2019 Black - Not selected 44 36 12 2 2 4 0 84 4 50
2019 Chinese 27 55 10 0 9 0 0 82 9 10
2019 Chinese - Not selected 46 32 15 4 0 3 0 80 4 65

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 40 48 12 0 0 0 0 88 0 25
2019 Black - Not selected 64 29 2 2 2 2 0 95 4 50
2019 Chinese 39 53 0 0 9 0 0 91 9 10
2019 Chinese - Not selected 59 33 6 1 0 2 0 93 1 65

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 17 34 28 7 3 7 4 57 12 25
2019 Black - Not selected 32 33 12 4 6 4 9 75 11 50
2019 Chinese 0 82 10 0 0 0 9 89 0 10
2019 Chinese - Not selected 32 26 19 5 6 6 7 66 13 65

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 20 47 16 7 5 5 0 71 12 25
2019 Black - Not selected 27 37 14 5 5 12 0 73 11 50
2019 Chinese 18 73 0 0 9 0 0 91 9 10
2019 Chinese - Not selected 26 35 17 7 4 11 0 69 12 65

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 32 36 28 3 0 0 0 69 3 25
2019 Black - Not selected 33 38 15 5 2 6 0 76 7 50
2019 Chinese 18 63 10 0 9 0 0 82 9 10
2019 Chinese - Not selected 35 34 21 5 0 5 0 72 6 65

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 21 45 11 12 3 9 0 71 17 25
2019 Black - Not selected 22 31 16 6 7 15 2 64 16 50
2019 Chinese 18 43 20 10 9 0 0 61 18 10
2019 Chinese - Not selected 22 34 14 8 5 15 1 68 16 65

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 38 51 11 0 0 0 0 89 0 25
2019 Black - Not selected 51 42 2 5 0 0 0 93 5 50
2019 Chinese 33 49 0 18 0 0 0 82 18 10
2019 Chinese - Not selected 49 44 6 1 0 0 0 93 1 65

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 44 44 9 3 0 0 0 88 3 25
2019 Black - Not selected 60 35 0 5 0 0 0 95 5 50
2019 Chinese 50 31 0 18 0 0 0 82 18 10
2019 Chinese - Not selected 55 39 3 3 0 0 0 94 3 65

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 37 47 8 8 0 0 0 84 8 25
2019 Black - Not selected 47 41 11 2 0 0 0 88 2 50
2019 Chinese 9 73 10 9 0 0 0 82 9 10
2019 Chinese - Not selected 49 38 10 3 0 0 0 87 3 65

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 49 35 6 0 9 0 0 84 9 25
2019 Black - Not selected 71 25 0 4 0 0 0 96 4 50
2019 Chinese 50 50 0 0 0 0 0 100 0 10
2019 Chinese - Not selected 66 25 2 3 4 0 0 91 6 65

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 65 23 7 0 5 0 0 88 5 25
2019 Black - Not selected 64 34 0 2 0 0 0 98 2 49
2019 Chinese 51 49 0 0 0 0 0 100 0 10
2019 Chinese - Not selected 66 28 3 2 2 0 0 94 3 64

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 72 28 0 0 0 0 0 100 0 24
2019 Black - Not selected 89 10 0 0 2 0 0 98 2 49
2019 Chinese 91 9 0 0 0 0 0 100 0 10
2019 Chinese - Not selected 82 17 0 0 1 0 0 99 1 63

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 48 29 23 0 0 0 0 77 0 25
2019 Black - Not selected 68 19 4 4 0 2 2 91 4 48

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 15 55 13 12 5 0 0 71 17 25
2019 Black - Not selected 28 49 11 7 2 3 0 80 9 50
2019 Chinese 38 50 12 0 0 0 0 88 0 10
2019 Chinese - Not selected 22 52 11 10 3 3 0 75 13 65

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 44 36 15 0 0 5 0 84 0 25
2019 Black - Not selected 60 22 8 3 0 7 0 88 4 50
2019 Chinese 83 17 0 0 0 0 0 100 0 10
2019 Chinese - Not selected 51 28 12 3 0 7 0 84 3 65

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Chinese 0 100 10
2019 Chinese - Not selected 9 91 65

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 27 12 20 7 5 25 4 56 17 25
2019 Black - Not selected 13 20 9 10 2 21 25 61 22 49
2019 Chinese 8 44 0 10 9 0 29 74 26 10
2019 Chinese - Not selected 19 13 15 9 2 26 16 56 19 64

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 36 33 24 3 0 3 0 72 3 25
2019 Black - Not selected 29 39 6 8 2 13 2 81 12 50
2019 Chinese 32 41 0 10 9 9 0 80 20 10
2019 Chinese - Not selected 31 37 14 6 0 10 1 77 7 65

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 22 12 16 3 7 35 4 57 16 25
2019 Black - Not selected 18 16 10 4 2 31 18 68 11 50
2019 Chinese 18 46 0 10 9 0 17 78 22 10
2019 Chinese - Not selected 20 10 14 3 3 38 13 61 10 65

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 36 25 16 3 7 12 0 70 12 25
2019 Black - Not selected 37 38 6 4 2 12 2 87 6 49

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Black 21 79 24
2019 Black - Not selected 8 92 50
2019 Chinese 8 92 10
2019 Chinese - Not selected 13 87 64
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 49 22 23 0 3 3 0 73 4 25
2019 Black - Not selected 72 18 4 2 3 0 0 90 5 49
2019 Chinese 90 10 0 0 0 0 0 100 0 10
2019 Chinese - Not selected 60 21 12 1 4 1 0 82 5 64

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 21 45 20 0 10 4 0 69 10 24
2019 Black - Not selected 17 49 17 9 2 6 0 70 11 50
2019 Chinese 21 52 8 10 9 0 0 73 18 10
2019 Chinese - Not selected 18 47 20 5 4 6 0 69 10 64

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 31 31 27 7 5 0 0 62 11 24
2019 Black - Not selected 30 39 13 12 2 3 0 72 14 49
2019 Chinese 23 20 48 0 9 0 0 43 9 10
2019 Chinese - Not selected 32 39 13 12 2 3 0 73 14 63

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 44 25 14 15 3 0 0 68 18 25
2019 Black - Not selected 52 13 18 7 7 0 4 67 15 49
2019 Chinese 55 17 18 0 0 0 10 80 0 10
2019 Chinese - Not selected 48 17 16 11 7 0 2 66 18 64
2019 Japanese - Not selected 49 17 16 9 6 0 3 68 16 74

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 37 26 37 0 0 0 0 63 0 25
2019 Black - Not selected 23 41 16 11 3 0 6 68 15 49
2019 Chinese 11 62 8 9 0 0 10 81 10 10
2019 Chinese - Not selected 30 32 25 7 3 0 3 64 10 64
2019 Japanese - Not selected 28 36 23 7 2 0 4 66 10 74

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 47 20 33 0 0 0 0 67 0 25
2019 Black - Not selected 37 30 17 6 2 0 8 73 8 49
2019 Chinese 17 55 18 0 0 0 10 80 0 10
2019 Chinese - Not selected 44 22 23 5 1 0 4 69 6 64
2019 Japanese - Not selected 40 27 23 4 1 0 5 71 5 74

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 30 30 20 11 5 4 0 63 16 25
2019 Black - Not selected 29 14 22 15 17 0 2 44 33 49
2019 Chinese 11 0 49 21 18 0 0 11 40 10
2019 Chinese - Not selected 32 22 17 13 12 1 2 57 25 64
2019 Japanese - Not selected 29 19 22 14 13 1 2 50 27 74

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 67 26 3 0 0 0 5 97 0 25
2019 Black - Not selected 62 15 9 0 2 0 12 87 2 49
2019 Chinese 49 42 0 0 0 0 10 100 0 10
2019 Chinese - Not selected 66 15 8 0 1 0 9 89 1 64
2019 Japanese - Not selected 63 19 7 0 1 0 10 91 1 74

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 46 32 19 3 0 0 0 78 3 25
2019 Black - Not selected 36 42 16 2 5 0 0 78 7 49
2019 Chinese 19 62 10 9 0 0 0 82 9 10
2019 Chinese - Not selected 42 35 18 1 4 0 0 77 5 64
2019 Japanese - Not selected 39 38 17 2 3 0 0 78 6 74

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 36 38 18 7 0 0 0 74 7 25
2019 Black - Not selected 30 37 20 4 5 0 4 70 9 49
2019 Chinese 20 62 0 10 9 0 0 82 18 10
2019 Chinese - Not selected 34 34 22 4 3 0 3 70 7 64
2019 Japanese - Not selected 32 37 19 5 4 0 3 72 9 74

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 27 47 26 0 0 0 0 74 0 25
2019 Black - Not selected 31 34 19 8 4 0 4 67 12 49
2019 Chinese 20 44 8 10 18 0 0 63 28 10
2019 Chinese - Not selected 31 37 24 5 0 0 3 71 5 64
2019 Japanese - Not selected 29 38 22 5 3 0 3 70 8 74

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 36 43 21 0 0 0 0 79 0 25
2019 Black - Not selected 42 25 10 14 6 0 4 70 20 49
2019 Chinese 28 23 12 18 18 0 0 52 37 10
2019 Chinese - Not selected 42 32 14 8 1 0 3 76 9 64
2019 Japanese - Not selected 40 31 14 9 4 0 3 73 13 74

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 44 31 11 11 4 0 0 75 14 24
2019 Black - Not selected 54 15 9 14 5 0 2 70 20 49
2019 Chinese 38 23 8 12 18 0 0 61 30 10
2019 Chinese - Not selected 53 20 10 13 3 0 2 74 16 63
2019 Japanese - Not selected 51 20 10 13 5 0 2 72 18 73

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 48 33 11 8 0 0 0 81 8 24
2019 Black - Not selected 35 31 22 8 2 0 2 68 10 48
2019 Chinese 18 46 27 8 0 0 0 65 8 10
2019 Chinese - Not selected 43 29 17 8 2 0 2 73 9 62
2019 Filipino - Not selected 39 31 19 8 1 0 2 72 9 72
2019 Japanese - Not selected 39 31 19 8 1 0 2 72 9 72

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 35 38 12 8 4 0 3 76 12 25
2019 Black - Not selected 62 20 14 2 2 0 0 82 4 49
2019 Chinese 41 41 18 0 0 0 0 82 0 10
2019 Chinese - Not selected 55 24 13 5 3 0 1 80 7 64
2019 Japanese - Not selected 53 26 13 4 2 0 1 80 6 74

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 67 12 11 3 0 0 7 84 3 25
2019 Black - Not selected 72 12 2 2 0 0 12 95 2 49
2019 Chinese 51 20 0 8 0 0 20 89 11 10
2019 Chinese - Not selected 73 11 6 1 0 0 9 92 1 64
2019 Japanese - Not selected 70 12 5 2 0 0 10 92 2 74

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 55 18 7 12 4 5 0 76 16 23
2019 Black - Not selected 80 2 6 2 6 2 2 86 8 49
2019 Chinese 73 0 18 0 0 8 0 80 0 10
2019 Chinese - Not selected 72 8 4 6 6 2 2 83 13 62
2019 Japanese - Not selected 72 7 6 5 5 3 2 83 11 72

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 59 27 11 3 0 0 0 85 3 24
2019 Black - Not selected 62 17 4 7 8 0 2 81 15 48
2019 Chinese 61 21 8 0 9 0 0 83 9 10
2019 Chinese - Not selected 61 20 6 7 5 0 2 82 11 62
2019 Japanese - Not selected 61 20 6 6 5 0 2 82 11 72

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 66 24 7 0 3 0 0 89 3 24
2019 Black - Not selected 69 18 3 4 6 0 0 87 10 49
2019 Chinese 71 12 8 9 0 0 0 83 9 10
2019 Chinese - Not selected 68 21 4 2 6 0 0 89 7 63
2019 Japanese - Not selected 68 20 5 3 5 0 0 88 8 73

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 63 12 0 0 0 0 24 100 0 24
2019 Black - Not selected 65 8 5 2 0 0 20 91 3 47
2019 Japanese - Not selected 64 10 3 2 0 0 21 94 2 71

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 82 12 3 3 0 0 0 93 3 24
2019 Black - Not selected 65 16 8 2 0 0 9 89 3 49
2019 Chinese 71 29 0 0 0 0 0 100 0 10
2019 Chinese - Not selected 70 13 8 3 0 0 7 89 3 63
2019 Japanese - Not selected 70 15 7 3 0 0 6 90 3 73

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 60 18 4 8 11 0 0 77 19 24
2019 Black - Not selected 67 12 7 4 7 0 2 81 12 49
2019 Chinese 92 0 0 0 8 0 0 92 8 10
2019 Chinese - Not selected 60 16 7 6 9 0 2 78 15 63
2019 Japanese - Not selected 64 14 6 5 9 0 2 80 14 73

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 42 34 14 4 5 0 0 76 10 23
2019 Black - Not selected 53 33 7 0 6 0 2 87 6 49
2019 Chinese 53 38 0 0 0 0 10 100 0 10
2019 Chinese - Not selected 49 32 10 2 7 0 0 81 8 62
2019 Japanese - Not selected 50 33 9 1 6 0 1 84 7 72

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 24 39 36 0 0 0 0 64 0 25
2019 Black - Not selected 27 34 31 9 0 0 0 61 9 50
2019 Chinese 32 29 12 27 0 0 0 61 27 10
2019 Chinese - Not selected 25 37 36 3 0 0 0 62 3 65

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 5 0 40 51 5 0 0 55 5 25
2019 Black - Not selected 0 15 37 32 15 0 0 48 15 50
2019 Chinese 0 39 20 20 21 0 0 41 39 10
2019 Chinese - Not selected 2 6 41 41 10 0 0 51 8 65
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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 54 25 10 5 6 0 0 54 46 25
2019 Black - Not selected 38 27 18 8 6 2 2 39 61 50
2019 Chinese 65 27 9 0 0 0 0 65 35 10
2019 Chinese - Not selected 40 26 16 8 7 1 1 41 59 65

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Black 57 43 12
2019 Black - Not selected 63 37 30

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Black 71 29 12
2019 Black - Not selected 68 32 30

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 42 30 0 8 10 0 9 79 21 24
2019 Black - Not selected 50 12 17 7 3 2 9 70 11 50
2019 Chinese 64 9 10 0 0 0 17 88 0 10
2019 Chinese - Not selected 45 19 12 8 6 1 8 70 16 64

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 23 24 10 14 18 0 11 53 36 12
2019 Black - Not selected 27 22 22 16 0 3 10 56 18 30

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Black 23 10 0 17 25 0 26 44 56 12
2019 Black - Not selected 17 14 20 13 10 3 23 42 31 30
2019 Japanese - Not selected 18 13 15 14 14 2 24 42 38 42
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