2019 Public Service Employee Survey Results by Theme for Natural Sciences and Engineering Research Council by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 45 38 9 6 1 0 0 83 8 203
2019 Does not provide services to public 41 40 10 7 1 1 1 82 8 174
2018 Provides services to public 42 37 15 5 2 0 0 79 7 196
2018 Does not provide services to public 46 37 11 6 1 0 0 82 6 162
2017 Provides services to public 47 41 6 4 2 0 0 89 5 219
2017 Does not provide services to public 38 46 8 6 2 0 0 84 8 149
2014 Provides services to public 34 44 11 7 3 0 0 78 10 195
2014 Does not provide services to public 36 50 9 2 3 0 0 86 5 151

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 44 33 9 8 6 0 0 77 14 203
2019 Does not provide services to public 41 36 11 8 4 0 0 76 12 174
2018 Provides services to public 41 38 10 7 5 1 0 78 11 196
2018 Does not provide services to public 34 41 15 8 2 0 0 76 9 161
2017 Provides services to public 40 40 12 5 3 0 0 80 9 219
2017 Does not provide services to public 33 43 12 10 3 0 0 76 12 149

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 60 33 4 2 0 0 0 93 3 202
2019 Does not provide services to public 56 31 9 4 1 0 0 87 5 173
2018 Provides services to public 53 32 12 2 1 0 0 85 3 192
2018 Does not provide services to public 59 32 5 3 1 0 0 92 3 162
2017 Provides services to public 63 31 4 1 1 0 0 94 2 220
2017 Does not provide services to public 57 34 6 1 2 0 0 91 3 149
2014 Provides services to public 62 27 8 2 1 0 1 90 3 195
2014 Does not provide services to public 64 30 4 1 0 0 0 95 1 151

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 55 33 8 3 1 0 0 88 4 202
2019 Does not provide services to public 49 34 9 6 2 0 0 83 8 174
2018 Provides services to public 51 33 9 7 1 0 0 84 8 196
2018 Does not provide services to public 49 38 7 5 1 0 0 87 6 161
2017 Provides services to public 53 37 6 2 2 0 0 90 4 220
2017 Does not provide services to public 48 43 5 3 1 0 0 91 4 149
2014 Provides services to public 41 41 11 5 2 0 1 82 7 195
2014 Does not provide services to public 48 37 8 3 3 1 0 85 7 151

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 59 27 7 3 3 0 0 87 6 202
2019 Does not provide services to public 55 29 9 5 1 1 0 85 6 174
2018 Provides services to public 55 33 8 2 2 1 0 88 4 193
2018 Does not provide services to public 51 34 9 4 1 1 0 86 4 159
2017 Provides services to public 59 30 6 2 2 1 0 90 4 220
2017 Does not provide services to public 49 35 9 4 1 1 0 85 6 149
2014 Provides services to public 48 36 9 5 3 0 0 84 7 195
2014 Does not provide services to public 43 38 14 3 1 0 0 81 5 151

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 54 30 8 5 2 0 0 84 7 202
2019 Does not provide services to public 52 31 9 6 1 1 0 84 7 174
2018 Provides services to public 51 34 10 2 2 1 0 86 4 195
2018 Does not provide services to public 47 38 7 7 1 1 0 85 8 159
2017 Provides services to public 56 34 6 3 2 0 0 89 5 220
2017 Does not provide services to public 51 34 10 5 1 0 0 84 6 149
2014 Provides services to public 49 33 9 6 3 0 0 82 9 195
2014 Does not provide services to public 42 40 13 3 1 1 0 83 4 151

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 53 19 14 6 6 1 0 73 13 202
2019 Does not provide services to public 45 22 19 7 3 2 1 70 11 173
2018 Provides services to public 44 27 16 5 6 3 0 73 11 195
2018 Does not provide services to public 37 32 19 7 2 3 0 71 9 161
2017 Provides services to public 48 26 14 5 5 1 1 76 10 220
2017 Does not provide services to public 35 30 20 5 5 4 0 68 11 148
2014 Provides services to public 43 31 13 9 4 1 0 74 13 195
2014 Does not provide services to public 34 25 20 11 5 4 1 62 17 151
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 52 30 7 4 1 0 5 87 6 202
2019 Does not provide services to public 62 23 6 3 2 1 3 89 5 174

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 60 23 8 3 4 1 0 84 8 203
2019 Does not provide services to public 59 22 8 4 4 2 1 84 8 174
2018 Provides services to public 53 33 7 4 3 1 0 87 7 195
2018 Does not provide services to public 58 31 5 4 1 2 0 90 5 160
2017 Provides services to public 58 27 7 4 1 2 1 88 5 220
2017 Does not provide services to public 57 20 9 10 3 1 1 78 13 149
2014 Provides services to public 44 34 12 5 5 1 0 78 10 195
2014 Does not provide services to public 50 31 13 3 3 0 1 81 5 151

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 54 26 11 6 3 1 0 80 9 201
2019 Does not provide services to public 58 28 6 2 4 1 1 88 6 174
2018 Provides services to public 51 34 9 3 3 1 0 85 6 196
2018 Does not provide services to public 52 31 9 6 1 1 0 84 7 161
2017 Provides services to public 54 29 7 6 2 0 0 84 9 219
2017 Does not provide services to public 46 29 12 10 2 1 1 76 12 149
2014 Provides services to public 41 35 10 9 4 1 0 77 12 195
2014 Does not provide services to public 46 36 9 6 3 0 1 82 9 151

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 59 28 6 2 3 0 0 88 6 203
2019 Does not provide services to public 60 28 5 3 3 0 1 89 6 174
2018 Provides services to public 55 29 9 5 3 0 1 84 8 195
2018 Does not provide services to public 57 26 10 4 2 0 0 83 6 161
2017 Provides services to public 63 23 8 4 2 0 0 86 6 220
2017 Does not provide services to public 55 26 9 7 3 0 0 81 10 149
2014 Provides services to public 48 27 11 10 5 0 0 74 15 195
2014 Does not provide services to public 51 35 6 6 1 0 1 87 7 151

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 46 35 8 6 3 1 0 82 10 202
2019 Does not provide services to public 39 33 14 7 4 3 0 75 11 172
2018 Provides services to public 44 37 11 5 1 2 0 82 7 196
2018 Does not provide services to public 38 40 12 8 1 1 0 79 9 162
2017 Provides services to public 43 35 10 4 2 5 1 84 6 219
2017 Does not provide services to public 35 37 16 6 3 2 1 75 9 149
2014 Provides services to public 38 38 9 6 6 3 0 79 12 195
2014 Does not provide services to public 33 41 10 7 5 3 1 77 13 151

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 36 39 10 7 7 1 0 76 14 203
2019 Does not provide services to public 39 33 13 9 4 1 0 73 14 171
2018 Provides services to public 35 37 12 10 4 2 1 74 14 196
2018 Does not provide services to public 31 38 16 11 3 2 0 70 14 161
2017 Provides services to public 35 40 12 6 4 2 1 78 10 219
2017 Does not provide services to public 32 39 19 7 3 1 0 71 10 148
2014 Provides services to public 32 41 9 11 5 2 0 74 16 195
2014 Does not provide services to public 30 39 18 7 4 2 0 71 11 151

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 23 42 12 13 8 2 0 66 21 203
2019 Does not provide services to public 28 31 20 16 3 2 0 60 20 171
2018 Provides services to public 23 37 19 12 6 3 0 62 19 194
2018 Does not provide services to public 22 40 16 16 4 3 0 64 20 162
2017 Provides services to public 22 39 19 11 5 3 1 64 17 219
2017 Does not provide services to public 21 37 23 11 4 4 0 61 16 148
2014 Provides services to public 21 45 14 10 7 3 0 68 17 195
2014 Does not provide services to public 20 43 20 9 4 4 0 66 14 151

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 20 42 16 13 8 1 0 62 22 203
2019 Does not provide services to public 21 38 19 16 5 1 0 59 22 172
2018 Provides services to public 14 46 13 18 7 2 0 62 25 196
2018 Does not provide services to public 17 43 19 17 4 0 0 59 22 162
2017 Provides services to public 23 38 17 13 6 1 1 62 20 219
2017 Does not provide services to public 21 37 20 13 6 3 0 60 19 149
2014 Provides services to public 19 43 12 18 6 1 1 63 25 195
2014 Does not provide services to public 18 34 21 21 4 2 0 53 26 151
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 33 41 9 10 6 0 0 74 16 203
2019 Does not provide services to public 36 38 11 11 4 0 1 75 15 174
2018 Provides services to public 35 37 11 10 7 1 0 72 18 194
2018 Does not provide services to public 31 39 14 10 5 1 0 70 15 161
2017 Provides services to public 36 37 11 12 4 0 0 73 17 219
2017 Does not provide services to public 33 33 16 13 4 0 0 66 17 149
2014 Provides services to public 28 37 14 13 7 1 0 65 21 195
2014 Does not provide services to public 30 38 16 13 3 0 0 67 17 151

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 38 43 10 7 2 0 0 81 9 202
2019 Does not provide services to public 34 45 9 10 2 0 0 79 12 173
2018 Provides services to public 36 47 9 7 2 1 0 83 8 195
2018 Does not provide services to public 31 49 9 9 3 0 0 80 11 161
2017 Provides services to public 38 46 8 5 2 0 0 84 7 219
2017 Does not provide services to public 35 39 15 7 3 0 0 74 11 149

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 51 30 9 6 3 0 0 81 10 203
2019 Does not provide services to public 50 31 9 6 3 1 0 81 9 174
2018 Provides services to public 46 37 7 7 3 0 1 83 10 196
2018 Does not provide services to public 44 41 6 5 3 1 0 86 8 161
2017 Provides services to public 51 33 6 7 3 0 0 84 10 220
2017 Does not provide services to public 46 29 11 11 3 0 1 75 14 149
2014 Provides services to public 40 35 7 11 5 2 0 77 16 195
2014 Does not provide services to public 40 38 11 9 1 0 1 79 11 151

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 35 49 8 6 2 0 0 84 9 202
2019 Does not provide services to public 41 38 11 10 0 0 0 79 10 174
2018 Provides services to public 37 47 7 7 2 0 0 84 9 196
2018 Does not provide services to public 36 40 11 10 3 0 0 76 13 162
2017 Provides services to public 36 42 10 9 3 0 0 79 11 220
2017 Does not provide services to public 39 42 9 10 1 0 0 80 10 149
2014 Provides services to public 32 32 15 13 8 0 0 64 22 195
2014 Does not provide services to public 24 46 9 13 6 0 1 71 19 151

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 27 41 13 12 6 0 0 69 18 202
2019 Does not provide services to public 28 38 14 11 6 3 0 68 18 171
2018 Provides services to public 27 39 15 11 7 1 0 67 18 195
2018 Does not provide services to public 26 37 19 15 1 1 0 64 16 160
2017 Provides services to public 29 40 13 11 5 3 0 71 16 219
2017 Does not provide services to public 28 42 11 10 5 1 2 73 16 149
2014 Provides services to public 19 35 18 14 11 2 1 56 26 195
2014 Does not provide services to public 17 39 14 18 9 3 0 58 28 151

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 26 32 10 18 12 0 1 59 31 202
2019 Does not provide services to public 22 29 17 17 12 1 2 53 30 174
2018 Provides services to public 19 30 21 16 12 2 1 50 29 194
2018 Does not provide services to public 18 28 16 24 10 1 3 48 35 162
2017 Provides services to public 22 32 14 18 11 3 0 56 30 220
2017 Does not provide services to public 15 33 16 15 15 3 4 51 32 149
2014 Provides services to public 16 28 15 21 17 2 1 46 38 195
2014 Does not provide services to public 11 29 17 21 17 3 3 42 40 150

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 55 22 12 4 3 0 5 81 7 200
2019 Does not provide services to public 48 26 14 4 3 1 4 78 8 173

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 70 8 6 5 1 1 11 88 6 200
2019 Does not provide services to public 70 9 8 3 4 0 6 84 8 173

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 57 24 10 2 2 1 4 85 4 201
2019 Does not provide services to public 58 23 10 5 1 2 1 83 7 174

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 49 23 13 6 4 2 5 77 10 201
2019 Does not provide services to public 54 23 12 5 2 2 3 80 7 174

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 59 11 13 5 4 2 7 76 9 201
2019 Does not provide services to public 66 12 8 3 3 2 5 84 7 174

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 68 14 6 3 3 0 6 87 6 200
2019 Does not provide services to public 66 17 8 3 1 1 3 87 4 171

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 76 13 3 2 1 2 5 94 3 200
2019 Does not provide services to public 81 8 3 2 1 1 3 93 4 173

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 81 4 4 1 1 1 8 93 2 201
2019 Does not provide services to public 82 5 3 2 0 1 7 95 2 174

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 34 42 11 7 6 0 0 75 13 203
2019 Does not provide services to public 47 33 10 6 4 0 0 80 10 174
2018 Provides services to public 32 44 14 8 2 0 0 76 10 196
2018 Does not provide services to public 38 41 12 8 1 0 0 79 9 161
2017 Provides services to public 42 39 9 8 4 0 0 80 11 220
2017 Does not provide services to public 40 42 10 5 3 0 0 82 8 149
2014 Provides services to public 23 48 14 11 3 0 1 71 14 195
2014 Does not provide services to public 35 45 11 8 2 0 0 80 10 151

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 44 31 13 6 5 0 0 76 11 202
2019 Does not provide services to public 50 29 9 8 3 0 0 80 11 173
2018 Provides services to public 43 28 15 11 3 0 0 72 13 194
2018 Does not provide services to public 42 39 12 5 1 0 0 82 6 161
2017 Provides services to public 42 37 11 7 3 0 0 79 10 219
2017 Does not provide services to public 48 35 6 6 5 0 0 83 11 149
2014 Provides services to public 34 40 12 9 5 0 1 74 13 195
2014 Does not provide services to public 39 47 8 4 1 0 1 87 5 151

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 43 9 6 3 0 0 83 8 195
2019 Does not provide services to public 38 42 10 8 1 0 0 80 9 174
2018 Provides services to public 42 37 13 6 2 0 0 79 8 195
2018 Does not provide services to public 40 38 13 7 1 1 0 79 8 161
2017 Provides services to public 38 41 13 7 1 0 0 80 8 220
2017 Does not provide services to public 45 34 12 6 3 0 0 79 9 149
2014 Provides services to public 32 43 11 7 6 0 1 75 13 195
2014 Does not provide services to public 36 40 15 7 1 1 1 77 7 151

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 28 43 16 8 2 1 1 74 10 202
2019 Does not provide services to public 30 47 13 6 0 3 0 80 7 173
2018 Provides services to public 27 44 14 10 4 2 0 72 14 193
2018 Does not provide services to public 27 42 23 4 2 2 0 70 6 163
2017 Provides services to public 25 45 14 9 2 5 0 74 12 218
2017 Does not provide services to public 25 41 20 6 3 3 1 69 9 149

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 58 31 2 4 3 0 0 90 8 202
2019 Does not provide services to public 55 26 9 7 2 1 0 82 9 174
2018 Provides services to public 57 33 7 2 1 0 1 90 3 196
2018 Does not provide services to public 57 25 9 5 2 1 1 83 7 162
2017 Provides services to public 55 30 7 6 1 0 0 86 7 220
2017 Does not provide services to public 53 31 6 6 3 0 1 85 9 148
2014 Provides services to public 44 31 11 9 4 1 0 76 13 194
2014 Does not provide services to public 42 33 13 5 3 1 3 79 8 151

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 44 32 14 5 5 0 0 76 10 201
2019 Does not provide services to public 41 33 17 6 3 0 0 74 9 174
2018 Provides services to public 44 34 14 7 1 0 0 79 8 196
2018 Does not provide services to public 46 31 12 8 2 0 0 77 10 163
2017 Provides services to public 43 34 18 4 1 0 0 77 5 220
2017 Does not provide services to public 40 33 18 6 2 1 0 74 8 149
2014 Provides services to public 35 37 17 10 1 0 0 72 11 195
2014 Does not provide services to public 33 44 13 9 2 0 0 77 11 151

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 64 22 7 2 3 0 1 87 6 202
2019 Does not provide services to public 71 18 3 3 1 1 3 93 4 174
2017 Provides services to public 66 20 3 2 4 3 2 90 6 220
2017 Does not provide services to public 70 16 3 4 4 0 4 89 8 149
2014 Provides services to public 57 24 4 6 5 2 2 84 11 195
2014 Does not provide services to public 58 19 7 4 4 2 6 84 9 151

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public 25 38 36 203
2019 Does not provide services to public 28 35 37 173
2018 Provides services to public 25 34 41 196
2018 Does not provide services to public 25 36 39 162
2017 Provides services to public 24 47 29 220
2017 Does not provide services to public 29 33 38 148
2014 Provides services to public 30 43 27 195
2014 Does not provide services to public 29 35 36 151

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Provides services to public 6 45 31 6 4 8 51
2019 Does not provide services to public 13 23 33 8 17 6 50
2018 Provides services to public 16 31 35 6 8 2 48
2018 Does not provide services to public 12 20 38 5 17 8 40
2017 Provides services to public 21 28 37 6 7 2 53
2017 Does not provide services to public 18 27 26 7 16 7 43
2014 Provides services to public 7 42 29 10 9999 12 59
2014 Does not provide services to public 23 18 32 11 9999 15 44
Top of Page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 59 31 5 3 1 0 0 90 4 202
2019 Does not provide services to public 51 38 7 3 1 0 0 88 5 173
2018 Provides services to public 63 30 5 3 1 0 0 92 3 195
2018 Does not provide services to public 54 36 7 1 3 0 0 89 4 162
2017 Provides services to public 55 37 5 2 1 0 0 92 3 219
2017 Does not provide services to public 48 39 8 3 1 0 0 87 5 148
2014 Provides services to public 52 40 4 3 2 0 0 92 5 195
2014 Does not provide services to public 52 40 5 3 0 0 0 92 3 151

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 38 40 12 7 2 0 0 79 9 202
2019 Does not provide services to public 35 45 14 4 2 0 0 80 6 173
2018 Provides services to public 38 42 12 5 3 0 0 80 8 195
2018 Does not provide services to public 32 46 12 7 3 1 0 78 10 162
2017 Provides services to public 37 42 10 6 2 1 0 81 9 219
2017 Does not provide services to public 34 47 11 5 3 0 0 82 7 149
2014 Provides services to public 44 38 12 4 2 1 0 82 6 195
2014 Does not provide services to public 31 50 13 5 1 1 0 81 6 151

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 5 18 44 25 8 0 0 33 23 203
2019 Does not provide services to public 9 23 37 21 9 1 0 31 32 174
2018 Provides services to public 3 15 43 26 11 1 1 38 18 194
2018 Does not provide services to public 5 29 37 18 10 1 0 28 34 162
2017 Provides services to public 2 15 47 22 11 0 2 34 18 220
2017 Does not provide services to public 8 20 35 26 8 1 1 35 29 148
2014 Provides services to public 5 20 35 27 12 0 2 39 25 195
2014 Does not provide services to public 6 28 40 18 5 1 2 24 35 150

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 9 14 34 30 12 0 1 42 23 203
2019 Does not provide services to public 9 20 27 25 17 2 0 43 29 171
2018 Provides services to public 5 12 36 27 16 2 1 45 18 194
2018 Does not provide services to public 5 15 32 29 15 4 0 46 20 162
2017 Provides services to public 5 14 27 28 21 3 3 53 19 219
2017 Does not provide services to public 5 21 22 24 22 5 1 49 28 148
2014 Provides services to public 7 12 22 31 23 3 3 57 20 195
2014 Does not provide services to public 5 17 34 27 12 3 4 41 23 150

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 10 18 40 22 9 0 0 31 29 203
2019 Does not provide services to public 11 21 29 25 11 1 1 37 33 174
2018 Provides services to public 8 16 37 30 6 2 1 36 25 192
2018 Does not provide services to public 11 23 33 20 11 1 1 31 35 162
2017 Provides services to public 7 21 33 26 11 2 1 38 29 220
2017 Does not provide services to public 13 21 35 17 10 1 3 29 35 149
2014 Provides services to public 8 26 30 21 12 1 2 34 35 195
2014 Does not provide services to public 9 23 32 24 7 1 3 33 34 150

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 4 7 33 36 19 0 0 56 12 202
2019 Does not provide services to public 5 14 33 28 19 1 0 47 19 172
2018 Provides services to public 3 8 37 37 13 2 0 51 11 192
2018 Does not provide services to public 5 16 34 26 17 2 0 44 21 161
2017 Provides services to public 1 12 31 37 16 1 2 55 14 219
2017 Does not provide services to public 6 14 32 32 14 1 1 47 20 148
2014 Provides services to public 3 17 36 28 14 1 1 43 20 194
2014 Does not provide services to public 6 17 42 27 7 1 1 34 23 150

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 6 18 35 31 9 0 0 41 24 203
2019 Does not provide services to public 8 18 32 19 19 2 1 40 27 172
2018 Provides services to public 7 18 32 29 11 2 1 41 26 195
2018 Does not provide services to public 10 25 32 14 15 3 1 30 37 162
2017 Provides services to public 6 21 33 21 13 1 4 36 29 220
2017 Does not provide services to public 10 22 28 22 12 3 4 36 34 148
2014 Provides services to public 15 29 30 14 9 1 3 23 46 195
2014 Does not provide services to public 21 22 34 16 3 1 3 20 45 150

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 15 20 34 24 7 0 0 31 35 203
2019 Does not provide services to public 8 24 34 19 12 2 1 32 33 174
2018 Provides services to public 11 19 29 26 12 2 1 39 31 193
2018 Does not provide services to public 6 24 33 21 12 3 1 34 32 160
2017 Provides services to public 9 20 26 26 13 4 2 41 30 219
2017 Does not provide services to public 7 20 33 21 13 3 3 36 29 148
2014 Provides services to public 9 15 33 24 15 2 2 40 25 195
2014 Does not provide services to public 6 17 33 28 9 3 4 40 25 149

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 9 19 37 24 9 1 1 34 29 203
2019 Does not provide services to public 6 17 34 27 14 2 0 42 23 174
2018 Provides services to public 8 15 44 21 10 2 0 31 24 194
2018 Does not provide services to public 8 22 34 24 10 2 0 35 31 162
2017 Provides services to public 7 18 41 19 10 3 1 31 26 219
2017 Does not provide services to public 9 19 41 19 8 1 3 28 29 148
2014 Provides services to public 8 26 31 20 11 2 1 33 35 195
2014 Does not provide services to public 6 18 39 25 9 1 2 34 25 150

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 11 26 32 21 9 0 0 30 37 203
2019 Does not provide services to public 4 17 31 31 16 0 0 47 22 174

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 18 40 16 18 7 1 0 59 25 202
2019 Does not provide services to public 20 34 19 19 8 0 0 54 27 173

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 54 28 8 4 6 0 0 82 10 203
2019 Does not provide services to public 50 31 7 7 4 1 0 82 11 174
2018 Provides services to public 48 38 6 4 3 1 0 87 7 196
2018 Does not provide services to public 50 35 7 6 2 0 0 85 9 163
2017 Provides services to public 52 36 5 4 2 1 0 89 6 219
2017 Does not provide services to public 50 29 7 9 4 1 0 79 13 149
2014 Provides services to public 45 33 6 12 5 0 0 77 17 195
2014 Does not provide services to public 51 35 8 4 2 0 0 86 6 150

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 61 29 3 4 2 0 0 91 6 202
2019 Does not provide services to public 60 27 7 4 2 0 0 87 6 173
2018 Provides services to public 58 33 4 3 2 1 0 92 4 196
2018 Does not provide services to public 63 28 7 3 0 0 0 90 3 163
2017 Provides services to public 60 33 4 4 0 0 0 92 4 220
2017 Does not provide services to public 54 29 7 7 3 0 0 84 9 149
2014 Provides services to public 53 37 4 4 3 0 0 89 7 194
2014 Does not provide services to public 52 36 7 5 1 0 0 88 5 151

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 53 30 9 4 3 1 0 84 7 203
2019 Does not provide services to public 51 35 9 4 1 0 0 86 5 174
2018 Provides services to public 49 38 9 3 2 1 0 87 4 196
2018 Does not provide services to public 49 39 8 4 1 0 0 88 4 163

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 41 43 7 5 2 1 1 85 7 200
2019 Does not provide services to public 44 41 5 7 1 2 0 87 7 172
2018 Provides services to public 54 32 6 5 1 2 0 87 6 195
2018 Does not provide services to public 51 33 10 4 1 0 0 85 6 161
2017 Provides services to public 47 40 7 4 0 1 0 88 5 219
2017 Does not provide services to public 43 40 8 6 1 1 0 84 8 148
2014 Provides services to public 48 40 7 3 1 1 0 89 4 195
2014 Does not provide services to public 47 39 9 4 1 0 0 86 5 151

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 50 38 7 3 2 0 0 88 5 201
2019 Does not provide services to public 52 32 9 5 1 1 0 85 5 173
2018 Provides services to public 49 39 7 2 1 2 0 90 3 193
2018 Does not provide services to public 43 38 13 2 0 3 1 84 3 161
2017 Provides services to public 43 39 11 3 1 3 0 85 4 218
2017 Does not provide services to public 40 33 17 4 2 4 0 76 6 148
2014 Provides services to public 47 30 15 3 2 4 1 80 4 195
2014 Does not provide services to public 40 36 14 4 0 6 0 81 4 151

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 66 23 6 3 1 0 0 89 5 202
2019 Does not provide services to public 63 24 7 5 0 0 1 88 5 174
2018 Provides services to public 64 29 5 2 1 1 0 93 3 195
2018 Does not provide services to public 62 27 6 2 1 0 0 90 4 161
2017 Provides services to public 60 34 4 1 1 0 0 94 2 220
2017 Does not provide services to public 57 30 9 3 1 0 0 87 4 148
2014 Provides services to public 66 24 7 3 1 0 0 89 4 195
2014 Does not provide services to public 59 34 6 0 1 0 0 93 1 150

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 29 33 13 6 4 8 5 72 13 203
2019 Does not provide services to public 34 30 16 8 3 4 4 70 12 174
2018 Provides services to public 30 32 16 11 4 3 4 67 16 195
2018 Does not provide services to public 25 44 12 8 3 6 2 75 12 163
2017 Provides services to public 33 30 13 10 5 5 4 69 16 220
2017 Does not provide services to public 29 35 10 10 5 3 7 72 17 149
2014 Provides services to public 28 32 13 11 8 5 4 65 20 195
2014 Does not provide services to public 32 32 15 8 3 4 6 71 13 151

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 33 39 11 9 6 3 0 73 15 201
2019 Does not provide services to public 35 34 13 11 3 0 3 72 14 174
2018 Provides services to public 30 40 13 7 5 3 1 74 13 195
2018 Does not provide services to public 27 44 10 14 1 4 1 74 16 162
2017 Provides services to public 43 29 14 9 3 3 0 74 12 219
2017 Does not provide services to public 33 29 14 12 7 3 2 65 21 149
2014 Provides services to public 41 32 10 10 3 4 0 76 13 195
2014 Does not provide services to public 37 33 10 9 4 5 2 75 13 151

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 42 41 10 4 2 1 0 84 6 202
2019 Does not provide services to public 42 34 14 7 2 1 1 77 9 174
2018 Provides services to public 43 41 12 2 2 0 0 84 4 194
2018 Does not provide services to public 33 44 15 6 1 1 0 78 7 161

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 22 25 20 10 10 12 1 54 23 202
2019 Does not provide services to public 22 23 15 13 10 14 3 54 28 174
2018 Provides services to public 20 25 19 13 7 12 4 53 24 195
2018 Does not provide services to public 15 24 26 12 9 12 2 46 24 163
2017 Provides services to public 15 24 20 13 11 14 3 47 29 220
2017 Does not provide services to public 13 21 19 15 14 12 5 42 35 149
2014 Provides services to public 17 20 18 20 13 9 4 42 38 195
2014 Does not provide services to public 12 18 19 22 12 15 3 36 41 151

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 44 47 3 4 1 0 0 92 5 203
2019 Does not provide services to public 49 37 6 6 2 0 0 86 8 174
2017 Provides services to public 31 56 3 7 3 0 0 87 10 220
2017 Does not provide services to public 38 51 4 6 2 0 0 89 8 149
2014 Provides services to public 29 46 6 14 5 0 0 75 19 195
2014 Does not provide services to public 37 48 4 11 1 0 0 85 11 151

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 52 36 3 8 1 0 0 88 9 203
2019 Does not provide services to public 55 31 5 6 2 0 0 86 8 174
2017 Provides services to public 53 34 7 4 2 0 0 87 6 218
2017 Does not provide services to public 53 32 8 7 1 0 0 84 7 149
2014 Provides services to public 50 35 7 6 3 0 0 85 9 194
2014 Does not provide services to public 52 33 9 5 1 0 0 85 6 151

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 54 40 2 2 1 0 0 94 4 202
2019 Does not provide services to public 58 29 9 3 1 0 0 87 4 172
2017 Provides services to public 56 33 7 2 0 0 0 90 2 218
2017 Does not provide services to public 56 35 7 1 0 0 1 91 1 149
2014 Provides services to public 50 34 10 6 1 0 0 84 7 195
2014 Does not provide services to public 49 39 9 2 1 1 0 89 3 151

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 66 24 3 6 0 0 0 91 6 203
2019 Does not provide services to public 76 15 4 2 3 0 0 91 5 174
2017 Provides services to public 61 25 6 8 0 0 0 86 9 219
2017 Does not provide services to public 65 27 4 3 1 0 1 92 4 149
2014 Provides services to public 55 27 5 9 4 0 1 82 12 195
2014 Does not provide services to public 60 24 4 9 3 0 1 84 12 151

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 75 18 3 3 0 0 0 93 4 203
2019 Does not provide services to public 77 18 3 2 1 0 0 95 2 174
2017 Provides services to public 76 18 3 3 0 0 0 94 3 219
2017 Does not provide services to public 79 17 3 2 0 0 0 96 2 149
2014 Provides services to public 74 20 2 3 1 0 1 95 3 195
2014 Does not provide services to public 74 15 2 7 2 0 0 89 9 151

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 84 11 2 2 0 0 1 96 2 202
2019 Does not provide services to public 88 10 1 1 1 0 0 98 1 173
2017 Provides services to public 83 14 2 0 0 0 1 97 0 220
2017 Does not provide services to public 85 11 1 1 1 0 1 97 2 149
2014 Provides services to public 78 14 3 2 2 0 1 93 4 195
2014 Does not provide services to public 82 12 1 1 3 0 1 95 4 151

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 59 30 7 1 0 1 0 90 2 203
2019 Does not provide services to public 57 26 12 2 0 3 0 85 2 174

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 38 40 8 2 3 1 8 85 7 202
2019 Does not provide services to public 39 42 7 5 1 2 5 87 6 171

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 59 20 8 1 0 5 8 90 1 202
2019 Does not provide services to public 64 16 4 1 1 10 5 94 2 173

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 6 94 203
2019 Does not provide services to public 12 88 173
2018 Provides services to public 11 89 195
2018 Does not provide services to public 9 91 162

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 38 62 21
2018 Does not provide services to public 51 49 14

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 59 41 12
2019 Does not provide services to public 55 45 20
2018 Provides services to public 67 33 21
2018 Does not provide services to public 43 57 14

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 12
2019 Does not provide services to public 0 100 20
2018 Provides services to public 0 100 21
2018 Does not provide services to public 0 100 14

Question 59g. From whom did you experience harassment on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 21
2018 Does not provide services to public 0 100 14

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 28 72 21
2018 Does not provide services to public 42 58 14

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 48 52 21
2018 Does not provide services to public 35 65 14

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 52 48 21
2018 Does not provide services to public 36 64 14

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 12
2019 Does not provide services to public 31 69 20

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 12
2019 Does not provide services to public 0 100 20
2018 Provides services to public 0 100 21
2018 Does not provide services to public 0 100 14

Question 60j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 21
2018 Does not provide services to public 0 100 14

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 59 41 12
2019 Does not provide services to public 56 44 20

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 28 72 21
2018 Does not provide services to public 64 36 14

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 12
2019 Does not provide services to public 0 100 20
2018 Provides services to public 0 100 21
2018 Does not provide services to public 0 100 14

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 21
2018 Does not provide services to public 0 100 14

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 12
2019 Does not provide services to public 0 100 20
2018 Provides services to public 0 100 21
2018 Does not provide services to public 0 100 14

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 41 59 12
2019 Does not provide services to public 29 71 20

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 12
2019 Does not provide services to public 30 70 20

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 12
2019 Does not provide services to public 26 74 20

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 24 76 21
2018 Does not provide services to public 43 57 14

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 51 49 12
2019 Does not provide services to public 40 60 20

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 12
2019 Does not provide services to public 0 100 20
2018 Provides services to public 0 100 21
2018 Does not provide services to public 0 100 14

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 57 43 21
2018 Does not provide services to public 43 57 14

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 13 87 203
2019 Does not provide services to public 13 87 174

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 16 16 14 4 4 34 10 58 16 202
2019 Does not provide services to public 23 10 16 7 7 28 9 53 22 173
2018 Provides services to public 17 18 16 7 5 32 6 55 18 196
2018 Does not provide services to public 19 17 19 8 5 28 5 53 19 162
2017 Provides services to public 13 20 13 5 5 33 12 59 17 220
2017 Does not provide services to public 15 17 15 10 11 26 6 48 30 149
2014 Provides services to public 10 13 17 10 7 31 11 41 29 195
2014 Does not provide services to public 12 11 18 12 7 29 11 39 31 151

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 32 14 2 3 7 2 78 6 203
2019 Does not provide services to public 44 28 14 4 4 6 1 76 8 174
2018 Provides services to public 38 33 15 4 4 6 1 75 9 196
2018 Does not provide services to public 37 31 16 5 2 8 0 74 8 163
2017 Provides services to public 34 33 14 4 2 12 1 77 6 220
2017 Does not provide services to public 31 29 19 10 5 7 0 64 16 149
2014 Provides services to public 27 26 22 3 4 16 3 65 9 195
2014 Does not provide services to public 21 33 19 9 3 14 1 63 14 151

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 5 95 202
2019 Does not provide services to public 4 96 174
2018 Provides services to public 7 93 196
2018 Does not provide services to public 3 97 162

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 8 92 201
2019 Does not provide services to public 6 94 172

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 16 17 17 4 2 36 8 58 11 203
2019 Does not provide services to public 24 11 16 4 3 31 10 60 12 173
2018 Provides services to public 21 16 16 2 4 35 7 63 10 196
2018 Does not provide services to public 19 21 19 4 3 29 6 60 11 161
2017 Provides services to public 17 15 11 3 2 39 12 67 10 220
2017 Does not provide services to public 17 15 16 3 4 36 10 59 12 149
2014 Provides services to public 18 12 14 3 1 40 13 64 7 193
2014 Does not provide services to public 10 14 18 3 2 41 12 51 11 151

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 42 29 14 4 2 6 1 78 7 203
2019 Does not provide services to public 49 26 12 3 1 7 1 82 5 174
2018 Provides services to public 39 34 13 2 4 7 2 80 6 196
2018 Does not provide services to public 39 35 14 2 2 8 0 81 5 160
2017 Provides services to public 36 33 12 3 2 11 2 80 6 220
2017 Does not provide services to public 36 29 17 4 3 10 1 73 8 149
2014 Provides services to public 35 21 17 2 2 19 4 73 5 194
2014 Does not provide services to public 24 35 21 1 1 16 1 71 3 151

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 17 83 201
2019 Does not provide services to public 14 86 173
2017 Provides services to public 20 80 220
2017 Does not provide services to public 18 82 149
2014 Provides services to public 16 84 194
2014 Does not provide services to public 10 90 151

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 94 6 34
2019 Does not provide services to public 83 17 25
2017 Provides services to public 74 26 45
2017 Does not provide services to public 78 22 26
2014 Provides services to public 90 10 31
2014 Does not provide services to public 87 13 15

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 47 37 0 13 3 0 0 84 16 32
2019 Does not provide services to public 54 25 10 10 0 0 0 79 10 20
2017 Provides services to public 61 36 0 3 0 0 0 97 3 33
2017 Does not provide services to public 42 58 0 0 0 0 0 100 0 20
2014 Provides services to public 50 25 14 7 4 0 0 75 11 28
2014 Does not provide services to public 53 39 8 0 0 0 0 92 0 13
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 67 23 5 1 3 1 0 91 4 201
2019 Does not provide services to public 69 20 6 3 2 1 0 89 5 174
2018 Provides services to public 58 30 6 3 2 1 0 89 5 196
2018 Does not provide services to public 65 22 7 5 1 1 0 88 6 161
2017 Provides services to public 64 25 6 2 2 1 0 90 4 219
2017 Does not provide services to public 62 21 6 5 4 1 1 84 9 148

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 22 51 10 13 4 1 0 74 16 81
2019 Does not provide services to public 29 57 9 5 0 0 0 86 5 56

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 50 36 10 2 1 1 0 86 4 203
2019 Does not provide services to public 42 41 11 3 3 0 0 83 6 173
2018 Provides services to public 50 37 8 2 2 1 1 88 4 196
2018 Does not provide services to public 46 39 9 2 2 2 0 86 4 161
2017 Provides services to public 46 39 8 3 2 2 0 87 5 220
2017 Does not provide services to public 43 35 10 6 3 2 0 81 9 148

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 36 44 9 4 6 1 0 81 10 203
2019 Does not provide services to public 36 33 15 11 2 2 0 71 14 173
2018 Provides services to public 36 46 9 4 6 1 0 82 9 196
2018 Does not provide services to public 34 39 16 8 2 1 0 74 10 163
2017 Provides services to public 32 45 11 8 3 1 0 78 10 220
2017 Does not provide services to public 31 41 11 13 3 1 0 73 16 148

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 52 23 15 3 5 0 1 76 8 203
2019 Does not provide services to public 54 23 14 4 4 0 1 78 8 174
2018 Provides services to public 50 27 12 6 2 0 2 79 8 194
2018 Does not provide services to public 44 31 13 5 4 1 2 77 9 163
2017 Provides services to public 40 30 15 7 6 0 2 71 13 220
2017 Does not provide services to public 45 31 9 7 5 1 2 78 12 149

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 18 36 21 15 10 0 0 54 25 203
2019 Does not provide services to public 18 29 24 21 6 0 0 48 28 174
2018 Provides services to public 17 26 31 17 8 0 1 44 25 194
2018 Does not provide services to public 14 27 34 17 8 0 0 41 25 163
2017 Provides services to public 14 29 31 15 9 0 1 44 25 220
2017 Does not provide services to public 17 24 30 22 6 1 1 42 28 149

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 36 32 20 8 3 0 1 69 11 203
2019 Does not provide services to public 33 27 23 10 6 0 0 60 16 174
2018 Provides services to public 27 32 25 11 4 0 2 60 15 195
2018 Does not provide services to public 26 26 28 18 2 0 0 52 20 163
2017 Provides services to public 25 34 25 10 4 0 2 60 14 220
2017 Does not provide services to public 29 19 28 16 5 1 2 49 22 149

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 18 33 22 15 11 0 0 52 26 203
2019 Does not provide services to public 25 25 21 18 10 0 0 51 28 174
2018 Provides services to public 18 34 20 19 7 0 2 53 27 195
2018 Does not provide services to public 20 27 26 17 11 0 0 47 28 163
2017 Provides services to public 21 30 23 15 9 1 2 52 25 220
2017 Does not provide services to public 18 23 31 17 10 1 1 42 27 149

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 51 30 9 4 2 0 2 83 7 203
2019 Does not provide services to public 51 32 6 6 1 0 5 87 7 174
2018 Provides services to public 51 25 12 5 1 0 7 81 6 194
2018 Does not provide services to public 46 27 18 4 1 1 3 76 4 163
2017 Provides services to public 41 28 15 4 1 1 11 78 5 219
2017 Does not provide services to public 43 25 15 6 1 1 9 76 7 149

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 41 27 16 8 8 0 0 68 16 203
2019 Does not provide services to public 31 32 19 10 6 0 2 65 16 172
2018 Provides services to public 36 28 19 8 8 0 1 65 16 195
2018 Does not provide services to public 34 26 27 8 4 0 1 61 12 163
2017 Provides services to public 27 30 25 13 4 0 0 58 17 220
2017 Does not provide services to public 28 34 23 12 1 0 2 63 14 149

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 30 38 20 5 5 0 0 69 10 202
2019 Does not provide services to public 36 34 19 5 4 0 1 71 9 171
2018 Provides services to public 23 39 22 8 6 1 2 64 14 195
2018 Does not provide services to public 21 40 26 9 3 1 1 61 12 162
2017 Provides services to public 25 43 20 10 1 0 1 69 12 220
2017 Does not provide services to public 31 30 20 15 3 1 1 62 18 149

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 26 37 22 10 3 1 0 64 14 202
2019 Does not provide services to public 23 36 22 12 6 0 0 59 18 171
2018 Provides services to public 23 30 26 13 6 1 2 54 19 195
2018 Does not provide services to public 24 28 26 20 2 1 1 52 22 163
2017 Provides services to public 24 34 30 9 1 0 2 59 10 220
2017 Does not provide services to public 25 26 28 17 3 0 2 51 20 149

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 30 20 7 4 1 1 69 11 201
2019 Does not provide services to public 31 31 21 9 7 0 0 62 16 170
2018 Provides services to public 30 36 19 7 5 1 2 68 13 194
2018 Does not provide services to public 27 32 23 13 4 0 1 59 18 163
2017 Provides services to public 34 37 17 9 1 0 1 72 11 219
2017 Does not provide services to public 28 29 25 11 5 0 2 58 17 149

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 48 26 12 5 7 0 1 75 13 201
2019 Does not provide services to public 51 23 15 4 6 0 1 75 10 169

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 33 16 6 4 0 0 74 10 201
2019 Does not provide services to public 37 30 21 9 4 0 0 67 12 171
2018 Provides services to public 34 30 19 11 4 1 2 66 15 195
2018 Does not provide services to public 24 43 19 9 4 0 1 68 14 163
2017 Provides services to public 36 33 21 6 3 0 0 70 9 219
2017 Does not provide services to public 32 28 18 15 4 1 2 62 19 148

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 65 22 9 2 1 0 1 88 3 201
2019 Does not provide services to public 66 20 11 2 1 0 0 86 3 169
2018 Provides services to public 61 17 13 4 2 1 3 81 5 194
2018 Does not provide services to public 63 24 7 3 1 0 2 89 4 162
2017 Provides services to public 65 23 7 2 1 0 2 89 3 220
2017 Does not provide services to public 62 19 11 3 0 0 4 85 4 149

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 78 10 4 1 1 0 6 94 2 201
2019 Does not provide services to public 84 6 4 1 1 1 3 94 1 170
2018 Provides services to public 75 10 5 3 1 1 7 91 3 195
2018 Does not provide services to public 74 17 2 2 0 0 6 96 2 162

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 78 11 4 2 2 1 2 91 4 203
2019 Does not provide services to public 78 11 3 4 3 0 1 90 7 173
2018 Provides services to public 73 9 5 4 3 0 6 87 8 194
2018 Does not provide services to public 77 13 4 4 1 1 2 92 5 163
2017 Provides services to public 74 15 5 2 1 0 3 92 3 219
2017 Does not provide services to public 75 11 8 4 2 0 1 86 6 149

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 64 23 9 2 1 0 1 88 3 202
2019 Does not provide services to public 59 26 7 4 3 0 0 86 8 174
2018 Provides services to public 57 26 7 4 3 0 3 85 7 194
2018 Does not provide services to public 56 29 12 2 1 0 1 85 3 163
2017 Provides services to public 59 25 10 2 1 0 2 87 3 220
2017 Does not provide services to public 56 27 11 4 2 0 1 83 6 149

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 65 18 5 7 2 0 1 85 10 203
2019 Does not provide services to public 67 16 9 4 4 0 0 83 8 174
2018 Provides services to public 54 27 8 4 5 0 2 83 10 193
2018 Does not provide services to public 60 22 12 4 1 0 0 83 6 162
2017 Provides services to public 67 18 7 2 3 0 3 87 5 219
2017 Does not provide services to public 63 24 7 3 1 1 1 88 5 148

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 58 14 4 2 0 0 21 92 3 202
2019 Does not provide services to public 58 15 4 1 1 0 20 92 3 172
2018 Provides services to public 50 13 7 3 1 0 26 85 6 194
2018 Does not provide services to public 49 18 5 1 1 1 25 90 3 161
2017 Provides services to public 58 10 5 1 1 0 24 90 3 219
2017 Does not provide services to public 50 12 3 5 1 1 27 87 9 148

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 63 28 4 2 1 0 1 92 3 202
2019 Does not provide services to public 80 16 3 0 0 0 1 97 0 173
2018 Provides services to public 57 25 9 3 2 0 4 85 5 193
2018 Does not provide services to public 67 20 4 3 0 1 5 92 3 162
2017 Provides services to public 65 22 6 1 1 0 6 91 2 219
2017 Does not provide services to public 67 20 4 1 0 1 7 94 1 149

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 64 18 8 3 5 0 1 83 9 202
2019 Does not provide services to public 73 13 5 3 4 0 2 88 7 174
2018 Provides services to public 58 18 8 7 6 1 3 78 13 194
2018 Does not provide services to public 64 18 6 5 4 0 3 85 9 162
2017 Provides services to public 65 20 7 1 4 0 2 87 6 219
2017 Does not provide services to public 61 18 8 3 3 1 5 85 6 149

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 59 25 10 5 0 0 0 84 5 203
2019 Does not provide services to public 51 24 17 6 2 0 1 75 8 173
2018 Provides services to public 50 28 15 5 1 0 1 79 6 194
2018 Does not provide services to public 45 34 12 3 4 0 1 80 8 163
2017 Provides services to public 50 29 13 2 4 0 2 81 6 217
2017 Does not provide services to public 48 30 14 4 0 0 3 81 5 149

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 19 42 26 8 4 0 0 61 12 203
2019 Does not provide services to public 14 34 39 11 2 0 0 48 13 174
2018 Provides services to public 13 40 32 11 3 1 1 54 15 196
2018 Does not provide services to public 15 35 35 12 3 0 0 50 15 163
2017 Provides services to public 13 31 39 14 3 0 0 44 17 219
2017 Does not provide services to public 12 34 38 14 1 0 0 46 16 149

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 7 10 36 30 16 0 0 46 17 202
2019 Does not provide services to public 8 21 34 25 12 0 0 37 29 172
2018 Provides services to public 8 14 37 27 13 0 1 40 22 195
2018 Does not provide services to public 6 17 34 27 16 0 0 43 24 157
2017 Provides services to public 6 14 45 23 12 0 0 35 20 220
2017 Does not provide services to public 5 16 40 24 15 0 0 39 21 148
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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 50 29 9 2 2 5 1 54 46 203
2019 Does not provide services to public 61 25 6 3 2 4 0 63 37 174
2018 Provides services to public 59 24 12 2 1 2 1 61 39 196
2018 Does not provide services to public 61 22 11 2 0 3 1 63 37 162
2017 Provides services to public 51 22 13 6 1 4 2 54 46 220
2017 Does not provide services to public 63 22 7 2 2 3 1 65 35 149

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 55 45 86
2019 Does not provide services to public 58 42 62

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 70 30 86
2019 Does not provide services to public 78 22 62
2018 Provides services to public 69 31 75
2018 Does not provide services to public 80 20 56

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 60 16 5 4 6 0 9 83 11 203
2019 Does not provide services to public 55 19 10 5 5 1 5 79 11 174
2018 Provides services to public 62 13 6 6 3 1 11 84 10 196
2018 Does not provide services to public 61 9 10 5 6 2 7 76 12 162

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 34 27 8 13 9 2 7 67 24 86
2019 Does not provide services to public 28 30 17 13 5 0 6 62 19 61
2018 Provides services to public 40 28 5 13 9 1 3 71 24 75
2018 Does not provide services to public 36 30 9 13 5 0 7 70 20 58
2017 Provides services to public 30 27 7 15 12 1 9 62 29 94
2017 Does not provide services to public 27 35 8 22 5 0 4 64 28 48

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 20 12 14 7 13 5 31 48 30 87
2019 Does not provide services to public 18 16 22 7 9 0 27 47 22 62
2018 Provides services to public 11 5 8 8 12 4 52 37 45 75
2018 Does not provide services to public 10 17 14 14 17 3 25 38 43 58
2017 Provides services to public 11 12 3 13 12 3 46 45 49 93
2017 Does not provide services to public 15 12 14 13 8 2 35 43 35 48
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