2019 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 101. In what official language(s) do you provide services to the public?

Question 7. I get a sense of satisfaction from my work.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 16. Overall, I like my job.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 31. I am satisfied with the quality of supervision I receive.

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 4. I get the training I need to do my job.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 6. I have support at work to balance my work and personal life.

Question 17. I can complete my assigned workload during my regular working hours.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Question 40. I feel that change is managed well in my department or agency.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Question 50. Overall, my department or agency treats me with respect.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 1. I have the materials and equipment I need to do my job.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 59a. From whom did you experience harassment on the job? Co-workers

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Question 59c. From whom did you experience harassment on the job? Individuals working for me

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 59g. From whom did you experience harassment on the job? Other

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Question 60j. Please indicate the nature of the harassment you experienced. Threat

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Question 60m. Please indicate the nature of the harassment you experienced. Other

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Question 61h. What action(s) did you take to address the harassment you experienced? Other

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.