2019 Public Service Employee Survey Results by Theme for Department for Women and Gender Equality by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 42 34 10 4 10 0 0 76 14 21
2019 Administration and operations 37 53 5 2 3 0 0 90 5 40
2019 Human resources 54 28 18 0 0 0 0 82 0 11
2019 Policy 40 43 6 10 2 0 0 82 12 57
2019 Project management 68 27 0 0 4 0 0 96 4 25
2019 None of the above 25 39 18 18 0 0 0 64 18 11

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 29 38 10 9 15 0 0 67 23 21
2019 Administration and operations 37 45 12 3 3 0 0 82 5 40
2019 Human resources 63 18 9 9 0 0 0 82 9 11
2019 Policy 30 38 9 18 5 0 0 68 23 56
2019 Project management 48 36 12 0 4 0 0 84 4 25
2019 None of the above 20 46 26 8 0 0 0 66 8 11

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 53 33 10 0 5 0 0 85 5 21
2019 Administration and operations 47 43 10 0 0 0 0 90 0 40
2019 Human resources 54 46 0 0 0 0 0 100 0 11
2019 Policy 50 31 14 6 0 0 0 81 6 57
2019 Project management 64 23 9 4 0 0 0 87 4 24
2019 None of the above 45 37 18 0 0 0 0 82 0 11

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 33 43 10 4 10 0 0 76 14 21
2019 Administration and operations 53 39 5 2 0 0 0 93 2 40
2019 Human resources 50 30 20 0 0 0 0 80 0 10
2019 Policy 47 29 13 7 4 0 0 77 11 57
2019 Project management 53 39 4 0 4 0 0 92 4 25
2019 None of the above 27 26 47 0 0 0 0 53 0 11

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 24 24 19 5 28 0 0 48 33 21
2019 Administration and operations 43 31 20 4 3 0 0 73 7 40
2019 Human resources 64 17 18 0 0 0 0 82 0 11
2019 Policy 27 27 24 9 12 0 0 55 21 56
2019 Project management 41 32 20 3 4 0 0 73 7 25
2019 None of the above 31 17 29 8 16 0 0 48 24 11

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 14 43 10 14 19 0 0 57 33 21
2019 Administration and operations 37 43 13 4 3 0 0 80 7 40
2019 Human resources 73 8 18 0 0 0 0 82 0 11
2019 Policy 30 37 15 9 9 0 0 67 17 57
2019 Project management 41 32 20 3 4 0 0 73 7 25
2019 None of the above 40 8 37 8 8 0 0 48 16 11

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 23 19 19 15 23 0 0 43 38 21
2019 Administration and operations 34 30 21 12 3 0 0 64 15 39
2019 Human resources 46 35 9 9 0 0 0 82 9 11
2019 Policy 21 33 21 14 8 3 0 56 23 57
2019 Project management 41 19 24 8 7 0 0 60 15 25
2019 None of the above 19 20 18 26 8 8 0 43 37 11
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 48 19 24 4 5 0 0 67 9 21
2019 Administration and operations 57 23 13 5 0 0 2 81 5 40
2019 Human resources 65 17 0 9 0 0 9 90 10 11
2019 Policy 58 23 14 4 2 0 0 80 6 57
2019 Project management 43 37 8 12 0 0 0 80 12 25
2019 None of the above 30 26 28 16 0 0 0 56 16 11

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 28 29 14 14 10 4 0 60 25 21
2019 Administration and operations 48 17 23 7 0 0 5 68 8 40
2019 Human resources 73 17 0 9 0 0 0 91 9 11
2019 Policy 52 27 9 11 2 0 0 79 12 57
2019 Project management 44 44 8 0 4 0 0 88 4 25
2019 None of the above 50 26 8 8 8 0 0 76 16 11

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 38 15 19 19 10 0 0 53 29 21
2019 Administration and operations 48 32 8 7 3 0 3 82 10 40
2019 Human resources 72 18 0 9 0 0 0 91 9 11
2019 Policy 40 35 12 5 6 2 0 77 11 57
2019 Project management 37 39 12 12 0 0 0 76 12 25
2019 None of the above 50 16 18 16 0 0 0 66 16 11

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 48 10 10 19 14 0 0 58 33 21
2019 Administration and operations 53 22 10 7 5 0 3 77 12 40
2019 Human resources 64 17 9 0 9 0 0 82 9 11
2019 Policy 55 24 10 7 3 0 0 79 11 57
2019 Project management 33 51 8 4 4 0 0 84 8 25
2019 None of the above 29 48 0 8 16 0 0 76 24 11

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 25 25 20 24 5 0 0 50 29 20
2019 Administration and operations 41 38 5 8 3 5 0 84 11 40
2019 Human resources 54 18 18 0 0 9 0 80 0 11
2019 Policy 29 45 11 10 2 3 0 76 13 56
2019 Project management 33 36 15 8 4 4 0 71 13 25
2019 None of the above 39 46 0 8 0 8 0 91 9 11

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 31 27 5 20 16 0 0 58 36 19
2019 Administration and operations 40 37 12 7 3 0 0 77 10 40
2019 Human resources 45 18 18 0 0 18 0 78 0 11
2019 Policy 25 36 17 17 4 0 0 61 21 57
2019 Project management 29 33 16 14 4 4 0 64 19 25
2019 None of the above 41 27 24 0 8 0 0 68 8 11

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 5 20 20 25 25 5 0 26 52 20
2019 Administration and operations 15 47 23 15 0 0 0 62 15 40
2019 Human resources 37 35 9 0 0 18 0 89 0 11
2019 Policy 9 34 18 31 7 2 0 43 39 56
2019 Project management 16 45 16 14 4 4 0 64 19 25
2019 None of the above 31 38 16 0 16 0 0 68 16 11

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 4 10 25 35 20 5 0 16 58 20
2019 Administration and operations 17 42 21 17 3 0 0 59 20 40
2019 Human resources 37 17 27 0 0 18 0 66 0 11
2019 Policy 7 28 15 27 20 3 0 36 48 57
2019 Project management 12 45 8 15 19 0 0 57 35 25
2019 None of the above 31 37 17 16 0 0 0 67 16 11
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 38 19 10 10 24 0 0 57 33 21
2019 Administration and operations 40 37 13 7 3 0 0 77 10 40
2019 Human resources 37 45 9 9 0 0 0 82 9 11
2019 Policy 29 46 7 14 3 0 0 76 17 57
2019 Project management 41 31 24 0 4 0 0 72 4 25
2019 None of the above 41 43 8 0 8 0 0 84 8 11

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 24 34 14 10 19 0 0 58 28 21
2019 Administration and operations 32 40 18 7 3 0 0 72 10 40
2019 Human resources 28 45 18 9 0 0 0 72 9 11
2019 Policy 17 46 10 23 4 0 0 63 27 57
2019 Project management 29 37 8 18 8 0 0 65 27 25
2019 None of the above 31 37 0 16 16 0 0 68 32 11

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 24 24 15 18 10 5 5 53 31 21
2019 Administration and operations 47 18 18 15 0 0 3 66 15 40
2019 Human resources 46 36 9 9 0 0 0 82 9 11
2019 Policy 39 35 14 6 5 2 0 75 11 57
2019 Project management 41 35 12 8 4 0 0 76 12 25
2019 None of the above 31 53 0 8 0 8 0 91 9 11

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 18 38 15 19 10 0 0 56 29 21
2019 Administration and operations 24 45 15 12 3 0 0 70 15 40
2019 Human resources 28 35 28 9 0 0 0 63 9 11
2019 Policy 22 43 14 20 0 0 2 66 20 56
2019 Project management 20 29 19 19 12 0 0 49 32 25
2019 None of the above 18 58 8 8 8 0 0 76 16 11

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 28 24 14 19 10 5 0 55 30 21
2019 Administration and operations 23 32 30 7 5 3 0 57 13 40
2019 Human resources 37 27 18 0 0 18 0 77 0 11
2019 Policy 17 29 21 19 11 3 0 47 31 57
2019 Project management 29 40 3 12 12 4 0 71 25 25
2019 None of the above 20 47 9 0 16 8 0 73 17 11

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 28 19 0 28 24 0 0 48 52 21
2019 Administration and operations 35 26 18 19 3 0 0 61 21 40
2019 Human resources 28 45 0 18 0 9 0 80 20 11
2019 Policy 23 26 14 18 10 7 2 54 31 57
2019 Project management 24 44 0 12 16 4 0 70 30 25
2019 None of the above 28 30 10 8 16 8 0 63 26 11

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 43 29 10 4 14 0 0 72 18 21
2019 Administration and operations 72 13 7 5 3 0 0 85 7 40
2019 Human resources 65 8 9 0 9 0 9 80 10 11
2019 Policy 48 31 12 3 2 0 4 82 5 57
2019 Project management 67 0 16 0 8 0 8 73 9 25
2019 None of the above 79 10 0 0 0 0 10 100 0 11

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 48 10 0 5 9 0 29 81 19 21
2019 Administration and operations 62 13 3 3 3 3 15 91 6 40
2019 Human resources 46 17 0 9 0 0 27 87 13 11
2019 Policy 42 12 22 5 9 0 9 60 16 56
2019 Project management 39 12 12 8 4 0 24 68 16 25
2019 None of the above 76 8 0 0 8 0 8 91 9 11

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 38 19 19 0 9 0 15 67 11 21
2019 Administration and operations 55 27 10 2 3 3 0 84 5 40
2019 Human resources 37 26 18 9 0 0 9 70 10 11
2019 Policy 40 20 30 3 3 0 2 62 7 57
2019 Project management 33 33 21 0 0 0 13 76 0 24
2019 None of the above 66 16 18 0 0 0 0 82 0 11

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 33 14 29 0 9 0 15 56 11 21
2019 Administration and operations 55 18 18 5 3 0 2 74 7 40
2019 Human resources 40 20 10 0 0 10 20 86 0 10
2019 Policy 39 19 20 3 11 5 4 63 15 57
2019 Project management 33 16 21 4 4 4 17 62 11 24
2019 None of the above 49 16 8 10 0 9 8 78 12 11

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 67 9 0 0 9 0 15 89 11 21
2019 Administration and operations 50 13 18 5 8 0 7 67 14 40
2019 Human resources 82 0 9 0 0 0 9 90 0 11
2019 Policy 65 12 10 0 2 2 9 87 2 55
2019 Project management 43 12 8 12 12 0 12 63 28 25
2019 None of the above 47 18 27 0 0 0 8 71 0 11

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 67 15 5 0 9 0 5 85 10 21
2019 Administration and operations 70 18 5 0 3 0 5 92 3 40
2019 Human resources 63 9 9 0 0 0 18 89 0 11
2019 Policy 86 5 2 0 0 0 7 98 0 57
2019 Project management 67 12 0 0 0 8 12 100 0 25
2019 None of the above 92 0 8 0 0 0 0 92 0 11

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 76 5 9 0 5 0 5 85 5 21
2019 Administration and operations 85 3 0 3 3 2 5 94 6 40
2019 Human resources 82 0 0 0 0 0 18 100 0 11
2019 Policy 69 7 12 2 3 3 4 82 5 56
2019 Project management 63 4 0 4 4 8 16 89 11 25
2019 None of the above 76 16 0 0 0 8 0 100 0 11

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 86 5 4 0 0 0 5 96 0 21
2019 Administration and operations 84 5 0 0 0 0 10 100 0 39
2019 Human resources 73 9 0 0 0 0 18 100 0 11
2019 Policy 77 11 3 2 0 0 7 95 2 56
2019 Project management 67 4 4 0 4 4 16 90 5 25
2019 None of the above 80 0 10 0 0 0 10 89 0 11

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 38 24 13 5 15 5 0 65 20 21
2019 Administration and operations 35 48 12 5 0 0 0 82 5 40
2019 Human resources 45 27 9 18 0 0 0 72 18 11
2019 Policy 26 55 4 11 5 0 0 81 16 57
2019 Project management 49 28 8 11 4 0 0 76 15 25
2019 None of the above 37 29 26 8 0 0 0 66 8 11

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 48 15 14 9 15 0 0 62 24 21
2019 Administration and operations 41 35 18 3 3 0 0 77 5 40
2019 Human resources 54 18 18 9 0 0 0 72 9 11
2019 Policy 37 38 9 3 12 0 0 75 16 57
2019 Project management 36 36 20 4 4 0 0 71 8 25
2019 None of the above 19 28 26 26 0 0 0 48 26 11

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 30 35 10 10 15 0 0 65 25 20
2019 Administration and operations 32 50 13 3 3 0 0 82 5 40
2019 Human resources 45 27 18 9 0 0 0 72 9 11
2019 Policy 31 48 8 9 3 0 0 79 13 57
2019 Project management 37 36 16 7 4 0 0 73 11 25
2019 None of the above 20 30 26 16 8 0 0 50 24 11

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 43 24 10 14 10 0 0 67 24 21
2019 Administration and operations 31 36 28 0 3 3 0 69 3 40
2019 Human resources 36 37 18 9 0 0 0 73 9 11
2019 Policy 19 45 16 16 2 2 0 66 18 57
2019 Project management 28 56 0 8 8 0 0 84 16 25
2019 None of the above 17 39 16 10 8 0 10 62 20 11

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 33 10 14 19 19 5 0 45 40 21
2019 Administration and operations 52 28 12 7 0 0 0 80 7 40
2019 Human resources 45 28 27 0 0 0 0 73 0 11
2019 Policy 38 47 10 0 5 0 0 85 5 57
2019 Project management 56 12 16 11 4 0 0 68 15 25
2019 None of the above 29 45 18 8 0 0 0 74 8 11

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 19 24 19 14 23 0 0 43 37 21
2019 Administration and operations 43 43 8 7 0 0 0 86 7 40
2019 Human resources 55 17 18 0 9 0 0 72 9 11
2019 Policy 34 36 16 14 0 0 0 71 14 57
2019 Project management 33 40 20 4 3 0 0 72 7 25
2019 None of the above 57 26 0 8 9 0 0 83 17 11

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 72 14 0 4 10 0 0 86 14 21
2019 Administration and operations 58 28 7 0 3 3 2 90 3 40
2019 Human resources 91 9 0 0 0 0 0 100 0 11
2019 Policy 66 22 5 2 3 0 2 89 5 57
2019 Project management 63 20 0 8 8 0 0 84 16 25
2019 None of the above 53 29 10 0 0 8 0 89 0 11

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Communications or public affairs 57 14 29 21
2019 Administration and operations 29 32 39 40
2019 Human resources 9 73 18 11
2019 Policy 41 21 38 57
2019 Project management 27 29 45 25
2019 None of the above 70 0 30 11

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Communications or public affairs 8 9 67 0 17 0 12
2019 Administration and operations 18 34 40 0 9 0 12
2019 Policy 0 0 62 10 24 4 23
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 33 29 19 9 10 0 0 62 19 21
2019 Administration and operations 54 23 18 3 3 0 0 77 5 40
2019 Human resources 45 55 0 0 0 0 0 100 0 11
2019 Policy 35 44 12 7 2 0 0 79 9 56
2019 Project management 60 32 0 4 4 0 0 92 8 25
2019 None of the above 40 34 10 16 0 0 0 74 16 11

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 23 28 19 15 14 0 0 52 29 21
2019 Administration and operations 35 36 10 10 5 3 0 73 16 40
2019 Human resources 28 63 0 0 0 9 0 100 0 11
2019 Policy 25 35 9 29 3 0 0 59 32 57
2019 Project management 29 36 15 12 8 0 0 64 20 25
2019 None of the above 31 44 8 17 0 0 0 75 17 11

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 33 24 33 5 5 0 0 10 57 21
2019 Administration and operations 10 34 31 20 5 0 0 25 44 39
2019 Human resources 9 28 45 18 0 0 0 18 37 11
2019 Policy 12 36 35 12 6 0 0 17 48 57
2019 Project management 16 19 36 20 8 0 0 29 36 25
2019 None of the above 8 19 26 18 29 0 0 47 27 11

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 43 14 24 5 9 5 0 15 60 21
2019 Administration and operations 10 36 23 24 5 3 0 30 47 40
2019 Human resources 0 10 50 19 10 10 0 33 11 10
2019 Policy 29 27 25 10 8 2 0 18 57 57
2019 Project management 15 28 28 24 4 0 0 29 44 25
2019 None of the above 24 27 0 21 28 0 0 49 51 11

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 24 19 39 5 9 5 0 14 45 21
2019 Administration and operations 18 37 30 12 3 0 0 15 56 40
2019 Human resources 0 9 28 54 9 0 0 63 9 11
2019 Policy 19 16 39 21 5 0 0 26 35 57
2019 Project management 27 29 28 8 8 0 0 16 56 25
2019 None of the above 26 25 8 10 20 0 10 34 57 11

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 52 19 10 14 0 5 0 15 75 21
2019 Administration and operations 23 24 30 21 3 0 0 23 47 40
2019 Human resources 0 0 46 27 27 0 0 54 0 11
2019 Policy 14 23 40 19 4 0 0 23 36 57
2019 Project management 15 12 36 20 16 0 0 37 28 25
2019 None of the above 26 8 9 8 39 0 10 52 38 11

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 38 15 19 14 9 5 0 25 55 21
2019 Administration and operations 15 9 27 35 10 0 3 47 25 40
2019 Human resources 0 9 37 9 35 9 0 49 10 11
2019 Policy 15 29 18 21 13 4 0 35 47 57
2019 Project management 15 8 36 37 4 0 0 41 24 25
2019 None of the above 26 17 0 28 18 0 10 52 48 11

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 29 29 19 9 0 10 5 11 67 21
2019 Administration and operations 7 31 20 28 9 3 3 39 40 40
2019 Human resources 0 0 18 37 27 9 9 77 0 11
2019 Policy 17 36 25 10 8 4 0 19 55 57
2019 Project management 11 8 33 36 12 0 0 48 19 25
2019 None of the above 24 0 27 10 39 0 0 49 24 11

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 19 23 15 14 14 10 5 33 50 21
2019 Administration and operations 16 22 28 24 8 3 0 32 39 40
2019 Human resources 9 0 9 37 27 9 9 77 11 11
2019 Policy 21 20 34 14 9 2 0 23 42 57
2019 Project management 12 23 40 16 8 0 0 24 36 25
2019 None of the above 8 17 16 21 39 0 0 59 25 11

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 15 18 15 34 19 0 0 53 33 21
2019 Administration and operations 3 23 18 33 23 0 0 57 26 40
2019 Human resources 0 0 37 46 17 0 0 63 0 11
2019 Policy 9 28 20 28 15 0 0 44 37 57
2019 Project management 8 28 16 28 20 0 0 48 36 25
2019 None of the above 0 9 18 39 34 0 0 73 9 10

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 9 19 14 38 19 0 0 28 57 21
2019 Administration and operations 17 45 18 18 0 3 0 64 18 40
2019 Human resources 18 45 18 0 0 18 0 77 0 11
2019 Policy 5 33 16 25 19 2 0 39 45 57
2019 Project management 12 41 8 11 27 0 0 53 39 25
2019 None of the above 28 21 8 27 16 0 0 49 43 11

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 33 29 14 5 15 5 0 65 20 21
2019 Administration and operations 69 26 2 3 0 0 0 95 3 39
2019 Human resources 70 0 20 10 0 0 0 70 10 10
2019 Policy 44 33 9 11 2 2 0 78 12 57
2019 Project management 58 20 17 0 4 0 0 79 4 24
2019 None of the above 72 18 0 0 0 10 0 100 0 11

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 24 28 19 19 10 0 0 52 28 21
2019 Administration and operations 75 23 3 0 0 0 0 97 0 40
2019 Human resources 82 9 9 0 0 0 0 91 0 11
2019 Policy 57 33 5 2 3 0 0 90 5 57
2019 Project management 58 29 9 4 0 0 0 87 4 24
2019 None of the above 82 18 0 0 0 0 0 100 0 11

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 52 10 24 4 10 0 0 62 14 21
2019 Administration and operations 62 30 5 3 0 0 0 92 3 40
2019 Human resources 65 17 9 0 9 0 0 82 9 11
2019 Policy 49 34 12 5 0 0 0 83 5 57
2019 Project management 54 37 4 0 4 0 0 91 4 24
2019 None of the above 71 29 0 0 0 0 0 100 0 11

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 38 24 24 13 0 0 0 62 13 21
2019 Administration and operations 56 26 13 3 3 0 0 82 5 40
2019 Human resources 72 28 0 0 0 0 0 100 0 11
2019 Policy 28 41 15 9 5 2 0 70 14 57
2019 Project management 50 25 13 9 4 0 0 75 13 24
2019 None of the above 38 39 8 16 0 0 0 76 16 11

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 43 29 14 4 5 5 0 76 10 21
2019 Administration and operations 74 13 10 0 3 0 0 87 3 40
2019 Human resources 64 27 0 0 0 9 0 100 0 11
2019 Policy 38 37 7 11 4 3 0 78 15 57
2019 Project management 56 19 12 4 0 8 0 82 4 25
2019 None of the above 48 26 18 8 0 0 0 74 8 11

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 43 29 10 14 4 0 0 72 18 21
2019 Administration and operations 72 18 7 3 0 0 0 90 3 40
2019 Human resources 83 8 9 0 0 0 0 91 0 11
2019 Policy 38 43 14 2 3 0 0 81 5 57
2019 Project management 64 28 4 4 0 0 0 92 4 25
2019 None of the above 59 33 8 0 0 0 0 92 0 11

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 23 10 15 33 10 5 5 36 47 21
2019 Administration and operations 37 21 17 5 0 10 10 73 6 40
2019 Human resources 37 26 18 9 0 9 0 70 10 11
2019 Policy 23 44 18 3 3 5 4 73 7 57
2019 Project management 39 34 4 0 13 4 4 81 14 23
2019 None of the above 29 38 8 0 0 26 0 89 0 11

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 33 10 10 19 24 5 0 45 45 21
2019 Administration and operations 29 28 16 20 5 3 0 59 25 40
2019 Human resources 46 36 9 0 9 0 0 82 9 11
2019 Policy 17 22 18 23 16 3 0 40 41 56
2019 Project management 20 29 20 22 4 4 0 51 28 25
2019 None of the above 47 8 9 26 0 0 10 61 29 11

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 15 25 5 30 25 0 0 40 55 20
2019 Administration and operations 28 27 28 11 3 3 0 57 14 40
2019 Human resources 40 29 20 0 0 10 0 77 0 10
2019 Policy 14 24 30 21 8 3 0 39 30 57
2019 Project management 24 44 16 15 0 0 0 68 15 25
2019 None of the above 49 16 0 35 0 0 0 65 35 11

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 29 5 14 19 24 5 5 37 47 21
2019 Administration and operations 20 20 26 22 5 8 0 43 29 40
2019 Human resources 28 27 18 9 0 9 9 66 11 11
2019 Policy 14 14 30 14 8 16 3 35 28 57
2019 Project management 12 12 20 19 15 16 4 31 44 25
2019 None of the above 39 17 0 18 0 26 0 75 25 11

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 19 38 14 23 5 0 0 58 28 21
2019 Administration and operations 45 50 3 0 3 0 0 95 3 39
2019 Human resources 28 63 9 0 0 0 0 91 0 11
2019 Policy 23 56 7 14 0 0 0 79 14 57
2019 Project management 45 36 4 11 4 0 0 81 15 25
2019 None of the above 39 46 0 16 0 0 0 84 16 11

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 28 48 10 9 5 0 0 76 14 21
2019 Administration and operations 56 27 8 9 0 0 0 83 9 40
2019 Human resources 55 36 0 9 0 0 0 91 9 11
2019 Policy 43 31 12 10 4 0 0 74 14 57
2019 Project management 48 36 4 4 8 0 0 84 12 25
2019 None of the above 39 35 0 16 0 0 10 82 18 11

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 48 24 19 5 5 0 0 72 10 21
2019 Administration and operations 53 28 10 9 0 0 0 80 9 40
2019 Human resources 46 26 28 0 0 0 0 72 0 11
2019 Policy 37 38 15 9 0 0 2 76 9 57
2019 Project management 52 24 4 16 4 0 0 76 20 25
2019 None of the above 18 47 0 17 8 0 10 72 28 11

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 52 24 15 5 4 0 0 76 9 21
2019 Administration and operations 54 15 16 12 3 0 0 69 15 40
2019 Human resources 28 54 9 9 0 0 0 82 9 11
2019 Policy 67 15 4 12 2 0 0 83 14 57
2019 Project management 64 12 0 15 8 0 0 77 23 25
2019 None of the above 65 19 0 8 8 0 0 84 16 11

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 57 34 0 9 0 0 0 91 9 21
2019 Administration and operations 62 25 5 8 0 0 0 87 8 40
2019 Human resources 72 9 9 9 0 0 0 82 9 11
2019 Policy 76 13 5 3 2 0 0 89 5 57
2019 Project management 71 20 4 4 0 0 0 91 4 24
2019 None of the above 74 10 0 8 8 0 0 84 16 11

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 76 5 0 5 14 0 0 81 19 21
2019 Administration and operations 66 20 10 4 0 0 0 85 4 40
2019 Human resources 83 17 0 0 0 0 0 100 0 11
2019 Policy 85 7 6 2 0 0 0 92 2 54
2019 Project management 77 23 0 0 0 0 0 100 0 25
2019 None of the above 61 22 9 9 0 0 0 82 9 10

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 43 24 5 14 4 5 5 74 20 21
2019 Administration and operations 51 29 15 5 0 0 0 80 5 40
2019 Human resources 55 17 0 18 0 9 0 80 20 11
2019 Policy 53 29 8 9 2 0 0 81 10 57
2019 Project management 53 24 12 7 0 4 0 80 8 25
2019 None of the above 65 10 9 0 16 0 0 75 16 11

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 45 20 5 10 15 5 0 68 27 20
2019 Administration and operations 27 47 10 8 3 0 5 78 11 40
2019 Human resources 45 28 9 9 0 0 9 80 10 11
2019 Policy 29 46 10 10 0 2 4 79 11 57
2019 Project management 20 63 4 8 4 0 0 84 12 25
2019 None of the above 37 29 0 17 18 0 0 65 35 11

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 30 20 20 0 0 30 0 71 0 20
2019 Administration and operations 45 29 13 5 0 0 7 80 6 40
2019 Human resources 72 18 0 0 0 0 9 100 0 11
2019 Policy 61 16 11 0 2 6 4 86 2 56
2019 Project management 55 33 8 4 0 0 0 88 4 25
2019 None of the above 37 46 0 0 0 18 0 100 0 11

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 23 77 21
2019 Human resources 0 100 11
2019 Policy 26 74 57

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 53 47 14

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 0 100 14

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 0 100 14

Question 59g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 0 100 14

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 40 60 14

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 58 42 14

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 63 37 14

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 40 60 14

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 49 51 14

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 34 66 14

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 0 100 14

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 43 57 14

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 0 100 14

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 49 51 14

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 0 100 14

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 0 100 14

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 0 100 14

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 0 100 14

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 40 60 14

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 0 100 14

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 40 60 14

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 0 100 14

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 0 100 14

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 47 53 21
2019 Administration and operations 17 83 40
2019 Policy 28 72 57
2019 Project management 0 100 25

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 9 5 14 23 24 15 10 19 62 21
2019 Administration and operations 21 14 21 2 3 31 9 58 8 40
2019 Human resources 18 27 18 0 0 27 9 71 0 11
2019 Policy 5 10 35 14 12 23 0 20 34 57
2019 Project management 8 4 33 8 11 24 12 19 30 25
2019 None of the above 8 18 9 0 8 26 31 61 18 11

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 14 19 10 14 28 15 0 39 50 21
2019 Administration and operations 48 26 10 5 3 7 0 80 8 40
2019 Human resources 28 45 0 0 0 27 0 100 0 11
2019 Policy 22 18 28 15 8 8 0 43 26 57
2019 Project management 32 37 16 8 3 4 0 71 12 25
2019 None of the above 39 35 10 8 0 8 0 80 9 11

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Human resources 0 100 11
2019 Policy 9 91 57
2019 Project management 20 80 25

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 13 87 40
2019 Human resources 0 100 11
2019 Policy 18 82 57

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 14 5 38 5 10 19 10 26 20 21
2019 Administration and operations 21 10 21 0 3 36 9 56 5 39
2019 Human resources 9 27 18 0 0 27 18 66 0 11
2019 Policy 10 5 32 7 5 36 5 26 21 57
2019 Project management 8 8 29 8 8 27 12 27 27 25
2019 None of the above 18 0 27 0 0 44 10 40 0 11

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 35 10 10 10 15 20 0 56 31 20
2019 Administration and operations 55 22 10 3 3 7 0 83 6 40
2019 Human resources 28 36 0 0 0 37 0 100 0 11
2019 Policy 34 14 26 9 3 14 0 56 14 57
2019 Project management 39 28 16 12 4 0 0 67 16 25
2019 None of the above 49 16 17 10 0 8 0 70 11 11

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 19 81 21
2019 Administration and operations 18 82 40
2019 Human resources 46 54 11
2019 Policy 15 85 56
2019 Project management 16 84 25
2019 None of the above 28 72 11
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Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 62 5 5 18 10 0 0 67 28 21
2019 Administration and operations 70 13 12 5 0 0 0 83 5 40
2019 Human resources 82 0 18 0 0 0 0 82 0 11
2019 Policy 70 18 9 0 3 0 0 88 3 57
2019 Project management 63 12 12 8 4 0 0 76 12 25
2019 None of the above 66 26 0 0 0 8 0 100 0 11

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Policy 14 40 26 6 14 0 0 54 20 15

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 10 20 31 9 25 5 0 32 36 20
2019 Administration and operations 33 41 13 12 0 0 0 75 12 40
2019 Human resources 18 28 18 8 0 27 0 63 11 11
2019 Policy 14 39 16 21 7 3 0 55 29 57
2019 Project management 40 24 8 20 7 0 0 64 27 25
2019 None of the above 21 35 16 28 0 0 0 56 28 11

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 4 19 24 28 24 0 0 24 52 21
2019 Administration and operations 30 22 30 15 3 0 0 52 18 40
2019 Human resources 37 28 18 0 8 9 0 71 9 11
2019 Policy 7 36 20 21 13 3 0 45 35 57
2019 Project management 32 33 20 8 7 0 0 64 15 25
2019 None of the above 10 45 18 18 8 0 0 56 26 11

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 15 38 28 0 19 0 0 53 19 21
2019 Administration and operations 27 13 32 10 15 0 3 41 26 40
2019 Human resources 65 9 17 0 0 0 9 81 0 11
2019 Policy 24 35 20 15 5 0 0 59 20 57
2019 Project management 33 14 16 20 16 0 0 47 37 25
2019 None of the above 29 26 37 8 0 0 0 55 8 11

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 10 9 24 34 23 0 0 19 57 21
2019 Administration and operations 21 31 25 18 5 0 0 52 23 39
2019 Human resources 37 9 45 9 0 0 0 46 9 11
2019 Policy 15 37 18 26 5 0 0 51 31 57
2019 Project management 16 32 28 20 3 0 0 48 24 25
2019 None of the above 39 10 26 25 0 0 0 49 25 11

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 14 5 14 24 42 0 0 19 67 21
2019 Administration and operations 16 25 30 20 10 0 0 40 30 40
2019 Human resources 37 35 28 0 0 0 0 72 0 11
2019 Policy 16 38 14 21 12 0 0 54 33 57
2019 Project management 30 26 20 21 3 0 0 55 25 24
2019 None of the above 39 10 17 26 8 0 0 49 34 11

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 10 5 29 19 37 0 0 14 56 21
2019 Administration and operations 31 17 21 26 5 0 0 48 32 40
2019 Human resources 28 37 36 0 0 0 0 64 0 11
2019 Policy 18 27 23 25 7 0 0 45 32 56
2019 Project management 24 29 24 8 15 0 0 53 24 25
2019 None of the above 39 18 9 26 8 0 0 57 34 11

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 23 10 15 24 28 0 0 33 52 21
2019 Administration and operations 44 31 12 5 2 0 5 79 8 39
2019 Human resources 46 18 27 0 0 0 9 71 0 11
2019 Policy 34 35 12 12 7 0 0 69 19 57
2019 Project management 44 45 8 0 3 0 0 89 3 25
2019 None of the above 49 34 8 9 0 0 0 83 9 11

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 10 35 20 10 25 0 0 45 35 20
2019 Administration and operations 48 18 20 2 7 0 5 69 10 40
2019 Human resources 63 18 18 0 0 0 0 82 0 11
2019 Policy 26 38 17 16 3 0 0 64 19 56
2019 Project management 32 37 20 0 11 0 0 68 11 25
2019 None of the above 52 18 30 0 0 0 0 70 0 11

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 19 19 24 19 18 0 0 38 38 21
2019 Administration and operations 36 26 28 8 3 0 0 61 11 39
2019 Human resources 28 45 27 0 0 0 0 73 0 11
2019 Policy 19 32 25 14 10 0 0 51 23 57
2019 Project management 24 49 16 11 0 0 0 73 11 25
2019 None of the above 41 18 25 8 8 0 0 59 16 11

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 14 10 19 34 23 0 0 23 57 21
2019 Administration and operations 18 32 28 19 3 0 0 50 21 39
2019 Human resources 37 45 9 0 0 0 9 90 0 11
2019 Policy 17 32 21 17 13 0 0 49 30 57
2019 Project management 37 32 24 0 7 0 0 68 7 25
2019 None of the above 39 36 8 17 0 0 0 75 17 11

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 14 29 10 15 33 0 0 43 47 21
2019 Administration and operations 18 32 32 10 8 0 0 50 18 39
2019 Human resources 28 45 9 9 0 0 9 80 10 11
2019 Policy 20 27 21 14 20 0 0 46 33 57
2019 Project management 20 40 20 8 11 0 0 60 19 25
2019 None of the above 21 18 37 8 16 0 0 39 24 11

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 24 24 19 10 23 0 0 48 33 21
2019 Administration and operations 53 26 11 7 3 0 0 79 10 39
2019 Human resources 55 27 9 0 0 0 9 90 0 11
2019 Policy 41 21 21 12 5 0 0 62 17 57
2019 Project management 48 28 16 4 4 0 0 76 8 25
2019 None of the above 39 45 0 16 0 0 0 84 16 11

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 33 39 9 0 19 0 0 72 19 21
2019 Administration and operations 35 39 17 5 3 0 0 75 8 39
2019 Human resources 28 63 9 0 0 0 0 91 0 11
2019 Policy 34 34 21 7 3 0 0 68 11 57
2019 Project management 51 29 4 9 8 0 0 80 16 24
2019 None of the above 57 16 17 10 0 0 0 73 10 11

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 57 29 5 0 9 0 0 86 9 21
2019 Administration and operations 60 20 13 5 0 0 3 82 5 39
2019 Human resources 82 0 18 0 0 0 0 82 0 11
2019 Policy 53 20 10 9 7 0 0 73 16 57
2019 Project management 58 29 0 4 9 0 0 87 13 24
2019 None of the above 56 0 10 8 16 0 10 62 26 11

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 81 15 5 0 0 0 0 95 0 21
2019 Administration and operations 76 13 0 5 0 0 5 94 6 39
2019 Human resources 82 9 9 0 0 0 0 91 0 11
2019 Policy 73 11 7 0 2 2 5 90 2 56
2019 Project management 71 16 0 0 8 0 4 91 9 25
2019 None of the above 66 8 0 10 16 0 0 74 26 11

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 48 19 23 0 10 0 0 67 10 21
2019 Administration and operations 70 10 5 0 5 2 8 88 6 40
2019 Human resources 91 0 0 0 0 0 9 100 0 11
2019 Policy 60 17 13 2 5 2 2 79 7 57
2019 Project management 59 25 8 4 4 0 0 84 9 24
2019 None of the above 76 8 0 8 0 0 8 91 9 11

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 47 28 14 0 10 0 0 76 10 21
2019 Administration and operations 64 20 5 0 3 0 8 92 3 40
2019 Human resources 82 0 9 0 0 0 9 90 0 11
2019 Policy 62 21 14 2 0 0 2 84 2 57
2019 Project management 67 20 13 0 0 0 0 87 0 24
2019 None of the above 74 0 26 0 0 0 0 74 0 11

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 57 10 10 9 14 0 0 67 23 21
2019 Administration and operations 67 16 5 2 5 0 5 87 8 40
2019 Human resources 73 9 0 9 0 0 9 90 10 11
2019 Policy 56 14 19 6 3 0 2 72 9 57
2019 Project management 67 12 9 9 4 0 0 79 13 24
2019 None of the above 66 18 0 16 0 0 0 84 16 11

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 71 20 0 4 5 0 0 90 10 20
2019 Administration and operations 54 7 5 3 0 0 31 89 4 40
2019 Human resources 63 0 0 0 0 0 37 100 0 11
2019 Policy 60 16 7 0 0 0 17 92 0 57
2019 Project management 70 9 4 0 0 0 17 95 0 24
2019 None of the above 65 9 8 0 0 0 18 90 0 11

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 72 15 5 4 5 0 0 86 9 21
2019 Administration and operations 82 8 0 0 3 0 8 97 3 40
2019 Human resources 91 0 0 0 0 0 9 100 0 11
2019 Policy 69 19 4 0 0 0 9 96 0 57
2019 Project management 71 13 7 4 0 0 4 88 4 24
2019 None of the above 82 10 8 0 0 0 0 92 0 11

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 62 19 9 4 5 0 0 81 9 21
2019 Administration and operations 68 10 7 3 5 0 8 84 8 40
2019 Human resources 73 18 9 0 0 0 0 91 0 11
2019 Policy 70 13 2 5 2 0 9 90 7 57
2019 Project management 58 21 4 9 9 0 0 79 17 24
2019 None of the above 66 8 10 0 8 0 8 81 9 11

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 58 19 15 9 0 0 0 77 9 21
2019 Administration and operations 50 20 20 5 3 0 3 72 8 40
2019 Human resources 63 28 0 9 0 0 0 91 9 11
2019 Policy 62 19 12 2 0 0 5 85 2 57
2019 Project management 53 26 17 4 0 0 0 79 4 24
2019 None of the above 64 16 10 0 10 0 0 80 10 11

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 14 19 29 23 15 0 0 33 38 21
2019 Administration and operations 18 42 28 10 2 0 0 60 12 40
2019 Human resources 18 54 28 0 0 0 0 72 0 11
2019 Policy 8 35 35 21 2 0 0 43 22 57
2019 Project management 12 32 45 4 7 0 0 44 11 25
2019 None of the above 29 20 51 0 0 0 0 49 0 11

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 28 29 19 19 5 0 0 24 57 21
2019 Administration and operations 5 20 30 30 15 0 0 45 25 40
2019 Human resources 9 18 9 37 27 0 0 63 28 11
2019 Policy 10 25 38 18 9 0 0 27 35 57
2019 Project management 11 16 24 41 8 0 0 49 28 25
2019 None of the above 0 39 29 0 32 0 0 32 39 10
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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 28 15 24 15 19 0 0 28 72 21
2019 Administration and operations 28 34 12 8 15 3 0 29 71 40
2019 Human resources 55 28 9 8 0 0 0 55 45 11
2019 Policy 19 30 25 16 7 2 2 20 80 57
2019 Project management 24 28 12 16 19 0 0 24 76 25
2019 None of the above 29 36 9 0 18 8 0 31 69 11

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 73 27 15
2019 Administration and operations 61 39 28
2019 Policy 59 41 45
2019 Project management 68 32 19

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 20 80 15
2019 Administration and operations 37 63 28
2019 Policy 41 59 45
2019 Project management 38 62 19

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 28 34 10 19 5 0 5 65 25 21
2019 Administration and operations 31 19 10 13 18 0 10 55 34 40
2019 Human resources 54 9 9 9 0 0 18 77 11 11
2019 Policy 33 14 23 12 8 2 7 52 23 56
2019 Project management 28 16 19 8 12 0 16 52 24 25
2019 None of the above 57 17 8 0 18 0 0 74 18 11

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 20 26 13 7 20 7 7 54 31 15
2019 Administration and operations 7 21 33 21 4 0 13 33 29 28
2019 Policy 13 16 25 25 15 2 4 30 43 45
2019 Project management 16 27 15 10 27 0 5 46 39 19

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 7 7 13 7 40 7 20 18 63 15
2019 Administration and operations 0 15 33 17 29 0 7 16 49 28
2019 Policy 2 11 19 33 28 0 7 14 66 45
2019 Project management 11 27 16 5 37 4 0 39 44 19
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