2019 Public Service Employee Survey Results for Employment and Social Development Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	43	4	9	3	83	12	7000
2019	Does not provide services to public	41	43	5	9	2	84	11	8908
2017	Provides services to public	39	45	4	9	3	84	12	7423
2017	Does not provide services to public	38	46	4	8	3	84	11	8391
2014	Provides services to public	32	48	5	11	4	80	15	6828
2014	Does not provide services to public	33	48	5	10	3	82	13	8394
2011	Provides services to public	34	46	5	12	4	80	15	7174
2011	Does not provide services to public	35	48	5	10	3	82	13	9677
2008	Provides services to public	31	49	5	11	4	80	16	6567
2008	Does not provide services to public	34	48	5	10	4	81	14	8111

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	75	15	4	2	2	2	92	4	6984
2019	Does not provide services to public	65	19	5	7	3	1	85	10	8891
2017	Provides services to public	75	15	4	3	2	2	92	5	7415
2017	Does not provide services to public	64	20	5	7	3	1	84	10	8384
2014	Provides services to public	72	17	4	3	2	2	90	6	6823
2014	Does not provide services to public	59	21	6	7	4	1	82	12	8386
2011	Provides services to public	73	15	4	4	2	1	89	7	7178
2011	Does not provide services to public	60	21	5	8	4	1	82	13	9674
2008	Provides services to public	74	16	4	4	2	1	91	6	6557
2008	Does not provide services to public	62	20	5	8	4	1	83	12	8102

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	37	8	13	6	74	18	6990
2019	Does not provide services to public	44	35	6	10	5	79	15	8895
2017	Provides services to public	37	35	7	13	8	72	21	7417
2017	Does not provide services to public	40	35	7	11	7	75	18	8391
2014	Provides services to public	32	36	9	14	10	68	23	6824
2014	Does not provide services to public	39	36	7	11	7	75	18	8388
2011	Provides services to public	33	39	9	12	7	72	19	7165
2011	Does not provide services to public	41	39	7	8	4	80	13	9665

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	43	9	15	6	0	70	20	6970
2019	Does not provide services to public	29	41	12	12	4	0	71	17	8879
2018	Provides services to public	27	49	7	11	5	0	77	16	6660
2018	Does not provide services to public	26	45	11	12	5	1	72	17	7953
2017	Provides services to public	27	43	10	15	6	0	69	21	7415
2017	Does not provide services to public	28	42	12	12	6	0	70	18	8384
2014	Provides services to public	23	42	11	16	7	0	66	23	6823
2014	Does not provide services to public	24	41	13	15	7	0	65	22	8390
2011	Provides services to public	25	44	10	14	6	0	70	21	7175
2011	Does not provide services to public	24	39	14	15	8	1	63	23	9662
2008	Provides services to public	21	44	11	16	8	0	65	24	6574
2008	Does not provide services to public	21	39	14	15	8	1	61	24	8116

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	37	10	9	4	77	13	6955
2019	Does not provide services to public	47	36	8	5	2	84	8	8824
2017	Provides services to public	40	38	9	9	4	78	13	7410
2017	Does not provide services to public	47	37	8	6	2	84	8	8360
2014	Provides services to public	31	40	11	12	5	72	17	6824
2014	Does not provide services to public	41	39	10	7	3	81	10	8383

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	33	12	9	7	0	1	71	16	6985
2019	Does not provide services to public	48	31	9	7	4	0	0	80	11	8882
2018	Provides services to public	36	37	12	9	6	0	1	73	15	6639
2018	Does not provide services to public	44	34	10	8	4	0	1	78	12	7936
2017	Provides services to public	37	34	11	10	7	0	0	71	17	7418
2017	Does not provide services to public	44	33	10	7	5	0	1	78	12	8373
2014	Provides services to public	28	34	15	12	10	1	1	62	23	6826
2014	Does not provide services to public	37	35	12	8	6	0	1	73	14	8388
2011	Provides services to public	28	36	13	12	9	1	1	65	21	7179
2011	Does not provide services to public	40	37	11	8	4	0	1	77	12	9673

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	39	13	9	6	72	15	6995
2019	Does not provide services to public	37	39	11	7	4	77	12	8892
2018	Provides services to public	32	42	13	8	5	74	13	6615
2018	Does not provide services to public	34	42	11	8	4	77	12	7926
2017	Provides services to public	30	44	12	8	5	75	13	7417
2017	Does not provide services to public	34	44	11	7	4	78	12	8388
2014	Provides services to public	26	46	13	9	6	72	15	6828
2014	Does not provide services to public	27	45	13	9	6	72	15	8392
2011	Provides services to public	31	41	13	9	7	72	16	7168
2011	Does not provide services to public	31	41	12	9	6	73	15	9665
2008	Provides services to public	34	42	11	9	5	76	14	6512
2008	Does not provide services to public	32	42	12	9	5	74	14	8067

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	34	18	16	11	55	27	7001
2019	Does not provide services to public	32	38	14	10	6	70	16	8891
2018	Provides services to public	21	32	20	15	12	53	27	6648
2018	Does not provide services to public	30	36	15	10	7	67	18	7950
2017	Provides services to public	20	34	18	16	12	55	28	7417
2017	Does not provide services to public	29	37	15	11	7	67	18	8383
2014	Provides services to public	15	32	20	19	14	47	33	6829
2014	Does not provide services to public	22	38	17	13	9	60	22	8390
2011	Provides services to public	14	32	19	19	16	46	35	7172
2011	Does not provide services to public	23	39	16	14	8	62	22	9684

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	42	10	8	3	79	11	6961
2019	Does not provide services to public	32	43	12	10	3	75	13	8849
2018	Provides services to public	36	43	11	7	3	79	11	6662
2018	Does not provide services to public	30	42	13	10	5	71	15	7937
2017	Provides services to public	35	43	11	8	3	78	11	7416
2017	Does not provide services to public	31	44	11	10	4	74	14	8381

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	39	10	5	3	0	82	8	6962
2019	Does not provide services to public	46	39	9	4	2	0	85	6	8848
2018	Provides services to public	44	41	9	4	2	0	85	6	6646
2018	Does not provide services to public	46	40	8	4	2	0	87	5	7937
2017	Provides services to public	41	41	10	5	3	0	82	8	7406
2017	Does not provide services to public	43	40	9	5	2	0	84	7	8375
2014	Provides services to public	35	42	13	5	4	1	77	10	6831
2014	Does not provide services to public	38	42	11	5	3	0	81	8	8387
2011	Provides services to public	32	43	12	8	4	1	75	12	7172
2011	Does not provide services to public	37	43	11	6	3	1	80	9	9669
2008	Provides services to public	42	40	9	5	3	0	83	8	6565
2008	Does not provide services to public	40	40	10	6	3	1	81	9	8114

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	35	17	13	10	60	23	6982
2019	Does not provide services to public	35	36	13	9	6	71	15	8871
2018	Provides services to public	24	37	17	13	9	61	22	6631
2018	Does not provide services to public	33	39	13	9	6	72	15	7912
2017	Provides services to public	24	36	17	12	11	60	23	7413
2017	Does not provide services to public	31	39	14	9	7	70	16	8379

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	33	11	4	2	82	6	6961
2019	Does not provide services to public	52	33	10	3	2	85	5	8832
2018	Provides services to public	49	35	10	4	2	85	5	6574
2018	Does not provide services to public	50	35	9	4	2	85	6	7876
2017	Provides services to public	51	35	9	3	2	86	5	7401
2017	Does not provide services to public	50	36	9	3	2	86	5	8373
2014	Provides services to public	57	29	9	3	2	87	4	6828
2014	Does not provide services to public	55	31	9	2	2	87	4	8384
2011	Provides services to public	55	31	8	3	2	87	5	7175
2011	Does not provide services to public	54	33	8	3	1	87	4	9677

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	30	20	18	13	0	1	48	31	6971
2019	Does not provide services to public	33	38	12	9	6	0	0	72	15	8833
2018	Provides services to public	16	31	20	18	14	1	1	47	33	6621
2018	Does not provide services to public	31	39	14	10	6	0	0	70	16	7905
2017	Provides services to public	18	32	18	18	12	1	1	51	31	7388
2017	Does not provide services to public	31	40	12	10	5	0	0	72	16	8355
2014	Provides services to public	11	31	18	20	19	0	1	43	39	6826
2014	Does not provide services to public	21	41	14	14	9	0	0	63	23	8394
2011	Provides services to public	14	30	16	20	19	0	1	45	39	7172
2011	Does not provide services to public	27	40	13	12	7	0	0	67	19	9675

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	29	21	16	12	1	50	28	6995
2019	Does not provide services to public	37	35	14	8	6	0	72	14	8866
2018	Provides services to public	19	29	21	16	12	1	50	29	6602
2018	Does not provide services to public	36	35	15	9	6	0	71	15	7906
2017	Provides services to public	20	31	20	16	12	1	52	28	7394
2017	Does not provide services to public	35	36	14	9	6	0	71	15	8359
2014	Provides services to public	15	30	21	17	15	1	46	32	6829
2014	Does not provide services to public	28	37	16	11	7	0	66	18	8394

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	41	13	12	5	0	0	70	17	6924
2019	Does not provide services to public	35	41	12	7	3	0	1	77	11	8780
2018	Provides services to public	28	39	15	12	7	0	0	67	18	6614
2018	Does not provide services to public	33	38	14	9	4	0	1	72	14	7905
2017	Provides services to public	28	40	14	11	7	0	0	68	18	7397
2017	Does not provide services to public	34	40	13	8	4	0	1	74	13	8361
2014	Provides services to public	22	38	17	13	10	0	0	60	23	6823
2014	Does not provide services to public	28	40	16	11	5	0	0	68	16	8393
2011	Provides services to public	28	40	14	12	6	0	0	68	18	7164
2011	Does not provide services to public	33	42	12	8	3	1	1	76	11	9670

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	38	12	7	5	75	12	6997
2019	Does not provide services to public	43	38	11	6	3	81	9	8892
2018	Provides services to public	37	40	13	7	4	76	10	6634
2018	Does not provide services to public	40	40	11	6	3	80	9	7933
2017	Provides services to public	36	40	13	7	4	77	11	7395
2017	Does not provide services to public	40	40	11	6	3	80	9	8352
2014	Provides services to public	34	41	13	7	5	75	12	6824
2014	Does not provide services to public	34	42	12	7	4	76	11	8385
2011	Provides services to public	34	41	11	8	5	75	13	7176
2011	Does not provide services to public	37	42	10	7	4	79	11	9681
2008	Provides services to public	37	42	9	8	4	79	11	6572
2008	Does not provide services to public	37	43	9	7	3	80	11	8118

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	28	15	6	4	0	3	75	10	6959
2019	Does not provide services to public	41	32	16	6	3	0	1	74	10	8812
2018	Provides services to public	45	28	15	6	3	0	3	75	9	6657
2018	Does not provide services to public	40	31	17	7	4	0	1	71	12	7970
2017	Provides services to public	45	29	13	5	3	1	4	78	8	7422
2017	Does not provide services to public	40	34	15	6	3	0	1	75	10	8387
2014	Provides services to public	46	28	14	5	4	1	2	76	9	6831
2014	Does not provide services to public	38	35	16	6	4	0	1	74	10	8394
2011	Provides services to public	38	29	16	8	6	0	3	69	14	7173
2011	Does not provide services to public	36	34	17	7	5	0	1	71	12	9675
2008	Provides services to public	32	32	19	10	6	0	1	65	16	6571
2008	Does not provide services to public	28	35	21	10	6	0	1	63	16	8115

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	21	34	20	11	1	2	32	32	6993
2019	Does not provide services to public	10	25	36	19	8	1	2	27	35	8883
2018	Provides services to public	11	23	32	20	10	2	3	32	35	6635
2018	Does not provide services to public	11	26	35	18	8	1	1	26	38	7937
2017	Provides services to public	10	20	31	19	12	2	6	34	32	7392
2017	Does not provide services to public	10	24	36	17	8	1	3	26	36	8358
2014	Provides services to public	13	27	33	15	8	1	3	24	41	6813
2014	Does not provide services to public	12	30	35	14	6	1	2	20	44	8386
2011	Provides services to public	18	30	30	12	6	1	2	19	50	7167
2011	Does not provide services to public	15	31	34	13	6	1	2	19	47	9662
2008	Provides services to public	18	31	31	13	5	1	2	18	50	6561
2008	Does not provide services to public	16	33	33	12	4	1	1	16	50	8100

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	16	27	25	18	4	2	45	27	6969
2019	Does not provide services to public	7	15	28	27	17	3	2	47	24	8844
2018	Provides services to public	10	17	27	24	16	3	3	43	28	6604
2018	Does not provide services to public	8	17	29	26	14	2	2	42	27	7911
2017	Provides services to public	9	15	25	22	17	4	6	44	28	7361
2017	Does not provide services to public	8	17	29	23	15	3	5	42	27	8335
2014	Provides services to public	14	23	29	17	10	3	4	29	40	6813
2014	Does not provide services to public	13	23	32	18	9	2	3	29	37	8374
2011	Provides services to public	21	25	27	15	8	2	3	23	48	7163
2011	Does not provide services to public	16	24	29	18	8	2	2	27	42	9657
2008	Provides services to public	16	25	29	18	8	2	2	27	43	6554
2008	Does not provide services to public	20	28	27	16	7	1	2	23	49	8094

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	19	27	20	14	3	5	37	33	6971
2019	Does not provide services to public	16	23	29	16	10	2	3	28	42	8860
2018	Provides services to public	12	19	26	21	13	3	6	36	35	6600
2018	Does not provide services to public	18	24	29	15	9	2	3	25	44	7926
2017	Provides services to public	11	18	26	18	13	4	10	36	34	7358
2017	Does not provide services to public	17	23	28	14	9	3	6	26	43	8352
2014	Provides services to public	16	22	27	16	8	3	8	27	43	6806
2014	Does not provide services to public	21	27	27	12	7	2	4	20	51	8380
2011	Provides services to public	20	23	24	15	7	3	7	25	48	7163
2011	Does not provide services to public	23	27	27	12	6	1	3	19	53	9645
2008	Provides services to public	18	23	28	17	6	2	5	25	45	6555
2008	Does not provide services to public	23	28	27	13	5	1	3	19	54	8081

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	13	25	24	19	2	7	48	25	6945
2019	Does not provide services to public	8	17	32	26	14	1	2	41	26	8839
2018	Provides services to public	10	14	26	25	17	2	6	46	26	6595
2018	Does not provide services to public	10	18	33	23	13	1	2	37	29	7891
2017	Provides services to public	10	13	25	22	17	2	11	45	26	7336
2017	Does not provide services to public	9	18	32	23	13	1	4	38	28	8327
2014	Provides services to public	10	16	28	23	13	2	9	40	29	6794
2014	Does not provide services to public	10	21	35	21	9	1	3	31	33	8364
2011	Provides services to public	15	19	27	19	11	1	8	33	38	7145
2011	Does not provide services to public	12	22	34	21	8	1	2	30	35	9643
2008	Provides services to public	12	20	31	21	10	1	5	33	34	6541
2008	Does not provide services to public	14	23	34	19	7	1	2	27	38	8093

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	13	17	25	21	17	2	5	41	32	6970
2019	Does not provide services to public	10	20	28	21	14	2	3	38	32	8863
2018	Provides services to public	15	18	24	20	16	2	5	39	36	6605
2018	Does not provide services to public	13	22	29	20	12	2	3	33	37	7923
2017	Provides services to public	13	17	23	18	17	3	9	40	34	7374
2017	Does not provide services to public	12	21	29	17	13	2	6	33	36	8347
2014	Provides services to public	21	23	24	15	10	2	6	26	48	6817
2014	Does not provide services to public	20	27	28	13	8	1	3	22	49	8378
2011	Provides services to public	27	24	22	12	8	2	5	22	55	7172
2011	Does not provide services to public	20	26	28	15	7	1	3	23	48	9658
2008	Provides services to public	24	26	24	15	8	1	3	23	51	6552
2008	Does not provide services to public	20	26	28	15	7	1	3	23	49	8085

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	18	24	20	16	5	4	39	35	6959
2019	Does not provide services to public	10	19	27	23	15	3	3	41	31	8836
2018	Provides services to public	15	19	25	19	14	4	4	36	37	6603
2018	Does not provide services to public	12	21	28	21	12	3	3	35	35	7881
2017	Provides services to public	13	19	24	16	15	5	7	36	37	7373
2017	Does not provide services to public	11	19	27	20	13	4	6	37	33	8352
2014	Provides services to public	13	18	24	21	13	4	7	39	35	6804
2014	Does not provide services to public	11	18	28	24	11	3	5	38	31	8376
2011	Provides services to public	15	17	23	21	13	4	7	38	36	7151
2011	Does not provide services to public	11	18	28	23	12	3	5	37	32	9644
2008	Provides services to public	16	21	26	20	11	2	4	33	39	6554
2008	Does not provide services to public	15	23	29	20	9	2	3	30	40	8095

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	23	31	15	10	2	2	26	41	6973
2019	Does not provide services to public	14	23	32	16	10	2	2	28	39	8860
2018	Provides services to public	18	24	31	14	9	3	2	24	44	6636
2018	Does not provide services to public	17	25	31	15	8	2	2	24	43	7936
2017	Provides services to public	16	22	31	13	9	4	5	24	42	7387
2017	Does not provide services to public	15	23	32	14	9	3	5	24	42	8347
2014	Provides services to public	19	25	31	12	7	3	4	20	46	6809
2014	Does not provide services to public	17	26	32	13	6	3	3	20	46	8379

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	23	36	18	9	1	1	28	36	6987
2019	Does not provide services to public	9	20	34	23	12	1	2	35	30	8878

Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	73	12	6	2	2	1	4	90	4	6982
2019	Does not provide services to public	69	16	6	4	2	0	2	88	6	8889
2017	Provides services to public	72	12	5	3	2	1	5	90	5	7411
2017	Does not provide services to public	68	17	5	5	2	0	3	88	7	8380
2014	Provides services to public	73	13	4	2	3	0	5	90	5	6826
2014	Does not provide services to public	68	17	5	4	3	0	3	88	7	8393
2011	Provides services to public	72	12	5	3	3	0	5	89	6	7169
2011	Does not provide services to public	66	17	5	5	3	0	3	86	9	9678
2008	Provides services to public	69	10	5	3	4	1	8	87	8	6563
2008	Does not provide services to public	66	15	5	5	4	1	5	85	10	8110

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	28	18	10	8	7	3	60	20	6985
2019	Does not provide services to public	30	29	15	9	6	7	4	67	17	8876
2018	Provides services to public	19	31	21	10	8	7	4	56	20	6617
2018	Does not provide services to public	24	31	18	9	6	7	4	63	17	7939
2017	Provides services to public	26	28	15	11	8	6	5	61	21	7417
2017	Does not provide services to public	28	31	15	9	6	6	5	66	17	8378
2014	Provides services to public	25	30	17	11	9	5	3	60	22	6827
2014	Does not provide services to public	29	31	16	9	6	5	4	66	17	8392

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	29	10	8	6	1	75	15	6973
2019	Does not provide services to public	50	29	8	7	5	1	79	12	8865
2018	Provides services to public	40	32	10	9	7	1	73	16	6602
2018	Does not provide services to public	45	31	9	9	5	1	77	14	7913
2017	Provides services to public	45	29	8	8	7	2	76	15	7410
2017	Does not provide services to public	46	31	8	8	5	1	78	14	8380
2014	Provides services to public	41	30	10	10	7	2	72	17	6825
2014	Does not provide services to public	44	31	9	9	6	1	76	15	8390

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	34	8	7	3	82	11	6972
2019	Does not provide services to public	52	32	6	6	3	85	9	8862
2018	Provides services to public	44	38	8	7	3	82	10	6602
2018	Does not provide services to public	49	36	7	5	3	85	8	7924
2017	Provides services to public	42	40	8	7	4	82	10	7406
2017	Does not provide services to public	46	38	7	6	3	84	9	8373
2014	Provides services to public	36	42	10	8	3	79	12	6827
2014	Does not provide services to public	42	41	8	6	2	84	9	8390

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	36	17	6	3	2	1	73	9	6992
2019	Does not provide services to public	45	35	11	4	2	1	0	82	7	8881
2018	Provides services to public	30	39	18	6	3	3	1	72	9	6624
2018	Does not provide services to public	41	39	12	4	2	2	1	81	7	7941

Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	23	22	7	6	2	12	60	15	6987
2019	Does not provide services to public	48	26	13	4	3	1	4	79	8	8889

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	32	13	9	5	1	1	73	14	6991
2019	Does not provide services to public	43	31	12	8	4	1	1	76	12	8880
2018	Provides services to public	36	36	13	9	5	1	0	73	14	6619
2018	Does not provide services to public	39	35	11	8	5	0	0	75	13	7929
2017	Provides services to public	37	36	12	9	5	1	1	74	14	7416
2017	Does not provide services to public	39	37	11	7	5	1	1	77	12	8382
2014	Provides services to public	32	37	14	9	7	1	0	70	16	6828
2014	Does not provide services to public	36	37	12	8	5	1	0	74	14	8395
2011	Provides services to public	27	37	15	12	8	1	0	65	20	7180
2011	Does not provide services to public	33	38	12	10	6	1	0	71	16	9675
2008	Provides services to public	25	34	15	13	11	1	1	60	25	6573
2008	Does not provide services to public	28	35	13	13	10	1	1	64	23	8109

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	28	11	5	4	2	1	79	9	6977
2019	Does not provide services to public	52	27	10	5	3	2	1	81	8	8877
2018	Provides services to public	46	30	11	6	4	2	1	79	10	6605
2018	Does not provide services to public	47	31	11	6	4	2	0	79	10	7919
2017	Provides services to public	46	31	11	6	4	2	1	79	10	7417
2017	Does not provide services to public	47	31	10	5	3	2	1	81	9	8383
2014	Provides services to public	39	32	14	7	5	2	1	73	13	6830
2014	Does not provide services to public	43	33	12	6	4	2	0	78	10	8394
2011	Provides services to public	37	33	14	8	5	2	0	72	13	7181
2011	Does not provide services to public	41	33	13	7	4	2	0	75	12	9671
2008	Provides services to public	34	33	14	9	7	3	0	69	17	6571
2008	Does not provide services to public	36	33	13	8	7	3	1	72	15	8115

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	31	11	6	4	1	79	10	6972
2019	Does not provide services to public	48	31	10	7	4	1	80	10	8861
2018	Provides services to public	44	33	11	7	4	1	78	11	6594
2018	Does not provide services to public	45	33	10	7	4	1	78	12	7896
2017	Provides services to public	44	34	10	6	4	1	79	11	7407
2017	Does not provide services to public	45	34	9	7	4	1	80	11	8378
2014	Provides services to public	38	36	12	9	5	1	74	14	6827
2014	Does not provide services to public	41	35	10	8	5	1	77	13	8392
2011	Provides services to public	35	37	11	10	6	1	72	16	7172
2011	Does not provide services to public	39	36	10	10	5	1	75	15	9668
2008	Provides services to public	32	36	12	11	8	1	69	19	6565
2008	Does not provide services to public	35	35	10	11	8	1	71	19	8105

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	79	10	4	1	2	0	4	93	3	6953
2019	Does not provide services to public	82	10	3	1	1	0	2	94	2	8849
2017	Provides services to public	79	10	3	1	2	0	4	94	3	7411
2017	Does not provide services to public	79	12	3	2	2	0	2	94	4	8376
2014	Provides services to public	77	12	3	1	2	0	5	94	3	6824
2014	Does not provide services to public	77	13	3	2	2	0	3	93	4	8393
2011	Provides services to public	78	10	4	2	2	0	4	92	4	7177
2011	Does not provide services to public	77	13	3	2	2	0	3	92	4	9667
2008	Provides services to public	78	7	3	2	3	1	7	92	5	6566
2008	Does not provide services to public	79	8	3	2	3	1	4	91	6	8103

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	19	10	4	7	3	11	75	13	6985
2019	Does not provide services to public	57	20	7	4	5	2	5	83	10	8879
2017	Provides services to public	41	20	8	5	8	4	14	75	15	7406
2017	Does not provide services to public	50	23	6	5	6	4	6	81	12	8375
2014	Provides services to public	35	23	9	6	10	4	13	70	19	6826
2014	Does not provide services to public	46	24	8	6	7	3	7	77	14	8391
2011	Provides services to public	33	27	9	9	14	2	6	66	24	7177
2011	Does not provide services to public	48	27	8	6	6	2	3	79	13	9678

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	25	10	4	4	2	82	8	7001
2019	Does not provide services to public	61	22	9	3	3	1	85	6	8894
2018	Provides services to public	52	27	11	4	4	2	80	9	6601
2018	Does not provide services to public	56	26	9	4	4	1	83	8	7916
2017	Provides services to public	52	26	10	4	5	2	80	9	7411
2017	Does not provide services to public	57	25	10	4	4	2	83	7	8378

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	29	9	6	5	0	80	11	7001
2019	Does not provide services to public	55	27	9	5	4	0	82	9	8897
2018	Provides services to public	48	28	12	6	5	1	77	11	6616
2018	Does not provide services to public	49	29	11	6	5	0	78	11	7921
2017	Provides services to public	50	28	10	6	5	1	78	11	7396
2017	Does not provide services to public	53	28	9	6	4	0	81	10	8372
2014	Provides services to public	42	32	12	8	6	0	74	14	6823
2014	Does not provide services to public	47	31	11	6	5	0	78	11	8387

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	46	12	16	4	1	0	68	20	487
2019	Does not provide services to public	21	48	13	11	3	1	1	72	15	2138

Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	28	16	7	6	9	0	67	15	6999
2019	Does not provide services to public	34	33	14	7	4	8	0	72	12	8878
2018	Provides services to public	30	29	17	7	6	10	0	66	15	6648
2018	Does not provide services to public	32	32	16	7	5	8	0	70	13	7957
2017	Provides services to public	31	29	15	7	6	11	1	67	16	7420
2017	Does not provide services to public	31	33	15	8	5	9	0	70	14	8388
2014	Provides services to public	23	29	19	9	8	13	0	59	20	6827
2014	Does not provide services to public	24	34	17	9	6	10	0	65	16	8387
2011	Provides services to public	20	28	21	10	9	11	1	54	22	7176
2011	Does not provide services to public	22	31	19	10	8	9	1	58	20	9673

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	29	18	10	9	3	62	20	6977
2019	Does not provide services to public	31	35	16	9	6	3	68	16	8861
2018	Provides services to public	28	30	18	11	9	4	60	21	6626
2018	Does not provide services to public	30	34	18	10	6	3	65	16	7930
2017	Provides services to public	28	30	17	11	9	5	61	21	7419
2017	Does not provide services to public	28	34	18	10	6	3	65	17	8383
2014	Provides services to public	18	28	22	14	12	5	49	27	6827
2014	Does not provide services to public	20	34	20	14	8	3	56	23	8389
2011	Provides services to public	15	26	23	16	16	4	43	33	7164
2011	Does not provide services to public	17	32	21	15	12	3	51	27	9664
2008	Provides services to public	18	30	20	15	14	3	49	31	6566
2008	Does not provide services to public	18	33	19	15	12	3	52	28	8107

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	26	21	13	10	8	53	25	6968
2019	Does not provide services to public	22	33	19	13	7	6	58	21	8850
2018	Provides services to public	20	27	21	14	9	8	52	26	6618
2018	Does not provide services to public	20	32	20	13	7	6	56	22	7927
2017	Provides services to public	21	26	20	13	10	11	53	25	7402
2017	Does not provide services to public	19	33	19	14	7	8	57	22	8378
2014	Provides services to public	14	24	23	18	13	9	41	34	6825
2014	Does not provide services to public	14	30	23	17	10	6	47	29	8385
2011	Provides services to public	9	23	22	22	17	7	34	42	7169
2011	Does not provide services to public	9	31	23	20	11	6	43	33	9661
2008	Provides services to public	9	26	21	22	15	7	38	39	6573
2008	Does not provide services to public	8	29	21	22	14	6	40	38	8107

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	29	18	15	11	4	53	27	6996
2019	Does not provide services to public	21	35	18	15	8	3	57	24	8872
2018	Provides services to public	20	31	18	15	11	4	53	28	6638
2018	Does not provide services to public	20	34	18	16	9	3	55	26	7951
2017	Provides services to public	22	31	17	13	11	6	56	26	7401
2017	Does not provide services to public	20	36	17	15	8	4	58	24	8377
2014	Provides services to public	15	29	19	18	15	5	46	35	6823
2014	Does not provide services to public	14	33	19	19	12	3	49	32	8384
2011	Provides services to public	11	30	19	20	16	3	43	37	7173
2011	Does not provide services to public	11	35	18	20	13	2	47	34	9660
2008	Provides services to public	13	35	16	21	13	3	49	34	6569
2008	Does not provide services to public	11	35	16	22	13	2	48	36	8113

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	12	8	6	8	22	6	69	20	7004
2019	Does not provide services to public	44	21	11	5	4	11	3	76	11	8896

Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	42	18	8	4	1	70	12	6991
2019	Does not provide services to public	27	46	16	7	2	1	74	10	8889
2018	Provides services to public	26	44	17	9	4	1	70	13	6632
2018	Does not provide services to public	27	46	16	8	3	1	73	10	7933
2017	Provides services to public	28	42	17	7	4	2	71	12	7410
2017	Does not provide services to public	28	45	15	8	3	1	74	11	8377
2014	Provides services to public	22	42	19	9	6	2	66	15	6830
2014	Does not provide services to public	24	44	18	9	4	2	69	13	8389
2011	Provides services to public	21	42	18	11	7	2	63	18	7167
2011	Does not provide services to public	23	44	16	10	5	1	68	16	9673

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	34	20	18	9	2	0	52	28	6954
2019	Does not provide services to public	16	37	21	15	6	3	0	56	23	8855

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	37	13	9	5	2	1	72	14	6985
2019	Does not provide services to public	35	38	13	7	4	2	1	75	11	8876
2018	Provides services to public	32	40	13	8	5	2	1	73	13	6621
2018	Does not provide services to public	35	38	12	8	4	2	1	75	12	7941
2017	Provides services to public	36	38	11	7	4	3	1	77	12	7402
2017	Does not provide services to public	37	37	11	7	3	3	1	77	11	8373
2014	Provides services to public	36	40	10	7	4	3	1	79	11	6830
2014	Does not provide services to public	37	40	10	7	3	3	1	79	10	8390
2011	Provides services to public	32	37	12	9	5	4	1	72	15	7154
2011	Does not provide services to public	31	36	12	9	6	5	1	72	16	9646
2008	Provides services to public	27	37	13	10	8	5	1	67	19	6567
2008	Does not provide services to public	27	36	13	11	7	5	1	67	20	8103

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	36	16	7	4	1	72	11	6973
2019	Does not provide services to public	35	39	16	5	3	2	76	8	8867
2018	Provides services to public	33	38	16	7	4	1	72	11	6606
2018	Does not provide services to public	33	39	17	6	3	1	74	9	7911

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	25	19	13	12	8	1	51	29	6985
2019	Does not provide services to public	21	23	19	12	11	10	3	51	27	8883
2018	Provides services to public	18	26	19	14	13	8	1	49	29	6623
2018	Does not provide services to public	19	24	20	13	11	10	3	49	28	7940
2017	Provides services to public	20	24	16	14	13	11	2	51	31	7399
2017	Does not provide services to public	18	23	18	13	12	12	4	49	31	8367
2014	Provides services to public	16	25	17	16	15	9	1	46	35	6830
2014	Does not provide services to public	16	22	18	15	15	12	3	44	35	8389
2011	Provides services to public	14	24	19	17	14	11	2	43	36	7178
2011	Does not provide services to public	12	21	19	16	14	13	4	41	36	9679

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	29	18	14	13	3	0	53	28	6984
2019	Does not provide services to public	26	35	17	12	8	3	0	62	21	8870
2018	Provides services to public	21	31	18	14	12	3	0	53	28	6630
2018	Does not provide services to public	23	35	17	13	9	2	0	60	22	7942
2017	Provides services to public	23	31	17	14	11	4	0	56	26	7406
2017	Does not provide services to public	25	36	16	12	8	3	0	63	20	8379
2014	Provides services to public	16	30	19	16	15	4	1	48	32	6832
2014	Does not provide services to public	19	34	17	16	11	3	1	55	27	8391
2011	Provides services to public	14	29	20	18	17	2	0	44	35	7176
2011	Does not provide services to public	18	34	17	16	12	2	1	53	29	9671
2008	Provides services to public	13	32	20	18	15	2	0	46	34	6568
2008	Does not provide services to public	15	35	19	17	12	1	0	51	30	8115

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	25	16	15	18	3	1	48	35	6999
2019	Does not provide services to public	26	30	14	12	13	3	2	58	26	8891
2018	Provides services to public	19	27	16	16	18	3	2	48	35	6630
2018	Does not provide services to public	23	31	15	14	14	2	2	56	28	7944
2017	Provides services to public	20	25	15	16	18	4	2	48	36	7412
2017	Does not provide services to public	22	30	14	14	14	3	2	55	30	8374
2014	Provides services to public	12	20	16	20	26	3	3	34	49	6829
2014	Does not provide services to public	16	25	16	18	21	2	2	43	41	8391
2011	Provides services to public	10	22	16	20	27	2	2	34	49	7176
2011	Does not provide services to public	14	27	15	18	21	2	2	43	41	9666
2008	Provides services to public	15	32	16	19	16	2	1	48	36	6563
2008	Does not provide services to public	17	33	14	17	16	1	1	52	34	8110

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	23	15	6	5	1	4	72	12	6986
2019	Does not provide services to public	51	23	13	5	3	1	4	78	8	8880

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	9	7	5	5	3	17	79	12	6990
2019	Does not provide services to public	53	10	8	5	6	2	15	77	14	8875

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	23	18	9	7	2	3	64	17	6987
2019	Does not provide services to public	46	23	16	6	4	2	4	73	11	8868

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	20	18	11	9	4	4	59	21	6968
2019	Does not provide services to public	42	20	15	8	5	4	5	68	15	8853

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	17	18	13	16	4	4	49	32	6973
2019	Does not provide services to public	45	15	13	9	8	3	6	66	19	8867

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	60	16	9	3	2	3	5	84	6	6981
2019	Does not provide services to public	67	14	7	3	2	2	5	87	5	8863

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	69	10	6	3	3	5	5	87	7	6962
2019	Does not provide services to public	73	9	5	2	2	4	5	90	5	8858

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	69	9	5	2	3	3	9	89	5	6976
2019	Does not provide services to public	75	7	3	1	2	2	10	93	3	8857

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	33	23	15	8	5	1	50	25	6979
2019	Does not provide services to public	22	41	19	9	4	4	0	66	14	8885
2018	Provides services to public	15	29	25	14	11	5	0	48	26	6633
2018	Does not provide services to public	23	37	21	9	5	4	0	62	15	7958
2017	Provides services to public	16	29	22	15	10	7	1	49	27	7406
2017	Does not provide services to public	22	38	20	10	5	5	1	63	16	8373

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	36	14	8	5	2	73	13	6959
2019	Does not provide services to public	39	39	11	6	3	2	80	9	8856
2018	Provides services to public	42	36	12	5	3	1	80	9	6626
2018	Does not provide services to public	44	37	10	4	2	2	83	7	7924
2017	Provides services to public	41	37	11	5	3	2	80	9	7405
2017	Does not provide services to public	42	40	9	4	2	2	84	6	8367
2014	Provides services to public	36	37	14	6	4	3	75	11	6824
2014	Does not provide services to public	39	38	12	5	3	3	79	8	8393
2011	Provides services to public	27	35	18	8	7	4	65	16	7171
2011	Does not provide services to public	31	40	15	6	4	4	74	11	9660

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	33	13	4	3	2	1	79	7	6964
2019	Does not provide services to public	45	35	11	3	2	3	0	83	5	8866
2018	Provides services to public	44	35	12	4	3	2	0	81	6	6625
2018	Does not provide services to public	45	36	11	3	2	2	0	83	5	7926
2017	Provides services to public	40	35	14	4	3	4	1	78	7	7401
2017	Does not provide services to public	41	36	13	3	2	4	1	81	5	8373
2014	Provides services to public	38	34	15	4	4	5	1	77	8	6826
2014	Does not provide services to public	40	35	14	3	2	5	1	80	6	8381

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	33	10	5	4	0	81	9	6989
2019	Does not provide services to public	52	34	8	4	2	0	86	6	8880
2018	Provides services to public	47	36	10	4	3	0	82	8	6620
2018	Does not provide services to public	50	35	8	4	2	0	85	6	7916
2017	Provides services to public	46	37	8	5	3	0	83	8	7418
2017	Does not provide services to public	48	37	8	4	2	0	86	6	8390
2014	Provides services to public	39	38	11	6	4	0	78	11	6827
2014	Does not provide services to public	43	38	10	5	3	0	82	8	8382
2011	Provides services to public	31	38	15	9	7	1	69	16	7160
2011	Does not provide services to public	36	41	13	6	4	1	77	10	9644
2008	Provides services to public	29	39	14	10	7	1	69	17	6566
2008	Does not provide services to public	29	44	14	8	5	1	73	13	8106

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	31	16	9	8	1	67	17	6967
2019	Does not provide services to public	41	33	15	6	5	1	74	11	8879
2018	Provides services to public	35	32	17	9	7	0	68	15	6620
2018	Does not provide services to public	38	33	15	7	5	1	72	12	7928
2017	Provides services to public	34	33	16	9	8	1	67	17	7407
2017	Does not provide services to public	36	35	16	8	5	1	71	13	8372
2014	Provides services to public	22	34	18	14	11	1	57	25	6829
2014	Does not provide services to public	23	36	20	12	8	1	60	20	8395
2011	Provides services to public	20	32	21	14	12	1	53	26	7169
2011	Does not provide services to public	23	36	20	11	8	1	60	19	9668

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	34	15	11	7	0	67	17	6944
2019	Does not provide services to public	39	35	14	7	4	0	75	11	8836
2018	Provides services to public	33	35	17	9	6	0	68	15	6575
2018	Does not provide services to public	37	36	14	8	4	0	73	12	7892
2017	Provides services to public	32	35	16	10	6	0	68	16	7409
2017	Does not provide services to public	35	38	15	7	4	0	73	12	8378
2014	Provides services to public	21	36	19	15	9	1	57	24	6826
2014	Does not provide services to public	23	39	19	12	7	0	62	19	8392
2011	Provides services to public	19	34	20	15	12	1	53	27	7156
2011	Does not provide services to public	23	39	18	12	7	1	62	19	9652
2008	Provides services to public	24	38	16	14	8	0	62	22	6567
2008	Does not provide services to public	22	40	17	13	7	0	63	20	8097

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	21	19	15	13	5	0	50	30	6996
2019	Does not provide services to public	33	25	19	11	8	4	0	60	20	8895
2018	Provides services to public	26	23	21	14	12	4	0	51	27	6634
2018	Does not provide services to public	30	25	20	12	8	4	0	58	22	7935
2017	Provides services to public	25	23	20	14	12	6	0	52	28	7409
2017	Does not provide services to public	29	26	20	12	8	5	1	58	22	8382
2014	Provides services to public	19	23	19	17	14	6	1	46	34	6826
2014	Does not provide services to public	22	25	21	15	11	5	0	50	28	8389
2011	Provides services to public	22	23	18	15	15	6	1	48	33	7159
2011	Does not provide services to public	24	26	20	14	10	5	0	53	26	9669
2008	Provides services to public	23	27	16	16	12	6	1	53	30	6569
2008	Does not provide services to public	22	28	19	16	10	5	1	53	27	8102

Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public	29	33	38	7018
2019	Does not provide services to public	33	32	35	8908
2018	Provides services to public	28	35	37	6664
2018	Does not provide services to public	32	33	34	7975
2017	Provides services to public	26	37	36	7417
2017	Does not provide services to public	31	35	34	8387
2014	Provides services to public	26	37	37	6831
2014	Does not provide services to public	32	33	35	8393
2011	Provides services to public	28	39	33	7178
2011	Does not provide services to public	32	35	33	9676

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public	12	35	38	7	2	5	1993
2019	Does not provide services to public	12	38	35	3	6	6	2973
2018	Provides services to public	13	35	36	6	4	5	1827
2018	Does not provide services to public	12	37	35	4	6	6	2576
2017	Provides services to public	15	32	35	7	6	6	1948
2017	Does not provide services to public	15	35	31	4	8	6	2590
2014	Provides services to public	19	27	35	11	9999	9	1805
2014	Does not provide services to public	14	33	37	7	9999	10	2708
2011	Provides services to public	21	24	33	9	9999	13	2015
2011	Does not provide services to public	17	33	35	6	9999	9	3084

Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	48	11	9	3	1	1	77	12	6963
2019	Does not provide services to public	35	46	9	6	2	1	2	83	8	8862

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	31	10	3	2	5	1	84	5	6959
2019	Does not provide services to public	56	26	8	2	1	5	2	88	3	8873

Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	7001
2019	Does not provide services to public	12	88	8889
2018	Provides services to public	15	85	6657
2018	Does not provide services to public	12	88	7969

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	53	47	975
2019	Does not provide services to public	49	51	1086
2018	Provides services to public	50	50	974
2018	Does not provide services to public	47	53	967

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	54	46	975
2019	Does not provide services to public	58	42	1086
2018	Provides services to public	55	45	974
2018	Does not provide services to public	60	40	967

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	975
2019	Does not provide services to public	8	92	1086
2018	Provides services to public	4	96	974
2018	Does not provide services to public	7	93	967

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	975
2019	Does not provide services to public	4	96	1086
2018	Provides services to public	5	95	974
2018	Does not provide services to public	4	96	967

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	27	73	975
2019	Does not provide services to public	2	98	1086
2018	Provides services to public	27	73	974
2018	Does not provide services to public	5	95	967

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	3	97	975
2019	Does not provide services to public	4	96	1086
2018	Provides services to public	3	97	974
2018	Does not provide services to public	6	94	967

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	44	56	958
2019	Does not provide services to public	36	64	1075
2018	Provides services to public	46	54	974
2018	Does not provide services to public	38	62	968

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	39	61	958
2019	Does not provide services to public	37	63	1075
2018	Provides services to public	38	62	974
2018	Does not provide services to public	38	62	968

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	43	57	958
2019	Does not provide services to public	44	56	1075
2018	Provides services to public	41	59	974
2018	Does not provide services to public	46	54	968

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	40	60	958
2019	Does not provide services to public	39	61	1075
2018	Provides services to public	39	61	974
2018	Does not provide services to public	39	61	968

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	23	77	958
2019	Does not provide services to public	26	74	1075
2018	Provides services to public	24	76	974
2018	Does not provide services to public	28	72	968

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	58	42	958
2019	Does not provide services to public	52	48	1075
2018	Provides services to public	58	42	974
2018	Does not provide services to public	55	45	968

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	38	62	958
2019	Does not provide services to public	29	71	1075
2018	Provides services to public	39	61	974
2018	Does not provide services to public	31	69	968

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	2	98	958
2019	Does not provide services to public	1	99	1075
2018	Provides services to public	1	99	974
2018	Does not provide services to public	1	99	968

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	958
2019	Does not provide services to public	8	92	1075
2018	Provides services to public	11	89	974
2018	Does not provide services to public	8	92	968

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	958
2019	Does not provide services to public	7	93	1075
2018	Provides services to public	13	87	974
2018	Does not provide services to public	10	90	968

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	49	51	958
2019	Does not provide services to public	45	55	1075
2018	Provides services to public	48	52	974
2018	Does not provide services to public	44	56	968

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	29	71	958
2019	Does not provide services to public	19	81	1075
2018	Provides services to public	28	72	974
2018	Does not provide services to public	21	79	968

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	958
2019	Does not provide services to public	15	85	1075
2018	Provides services to public	18	82	974
2018	Does not provide services to public	17	83	968

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	54	46	950
2019	Does not provide services to public	53	47	1069
2018	Provides services to public	53	47	973
2018	Does not provide services to public	52	48	967

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	25	75	950
2019	Does not provide services to public	26	74	1069
2018	Provides services to public	26	74	973
2018	Does not provide services to public	27	73	967

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	950
2019	Does not provide services to public	6	94	1069
2018	Provides services to public	4	96	973
2018	Does not provide services to public	6	94	967

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	24	76	950
2019	Does not provide services to public	17	83	1069
2018	Provides services to public	24	76	973
2018	Does not provide services to public	19	81	967

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	950
2019	Does not provide services to public	10	90	1069
2018	Provides services to public	10	90	973
2018	Does not provide services to public	8	92	967

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	950
2019	Does not provide services to public	4	96	1069
2018	Provides services to public	7	93	973
2018	Does not provide services to public	5	95	967

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	950
2019	Does not provide services to public	13	87	1069
2018	Provides services to public	13	87	973
2018	Does not provide services to public	14	86	967

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	950
2019	Does not provide services to public	11	89	1069
2018	Provides services to public	12	88	973
2018	Does not provide services to public	11	89	967

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	24	76	950
2019	Does not provide services to public	26	74	1069
2018	Provides services to public	26	74	973
2018	Does not provide services to public	27	73	967

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	866
2019	Does not provide services to public	12	88	1026
2018	Provides services to public	13	87	900
2018	Does not provide services to public	11	89	917

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	20	80	866
2019	Does not provide services to public	21	79	1026
2018	Provides services to public	19	81	900
2018	Does not provide services to public	20	80	917

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	866
2019	Does not provide services to public	12	88	1026
2018	Provides services to public	12	88	900
2018	Does not provide services to public	9	91	917

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	866
2019	Does not provide services to public	8	92	1026
2018	Provides services to public	6	94	900
2018	Does not provide services to public	8	92	917

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	866
2019	Does not provide services to public	11	89	1026
2018	Provides services to public	12	88	900
2018	Does not provide services to public	10	90	917

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	866
2019	Does not provide services to public	10	90	1026
2018	Provides services to public	9	91	900
2018	Does not provide services to public	9	91	917

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	866
2019	Does not provide services to public	12	88	1026
2018	Provides services to public	6	94	900
2018	Does not provide services to public	14	86	917

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	866
2019	Does not provide services to public	11	89	1026
2018	Provides services to public	12	88	900
2018	Does not provide services to public	10	90	917

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	866
2019	Does not provide services to public	14	86	1026
2018	Provides services to public	13	87	900
2018	Does not provide services to public	11	89	917

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	30	70	866
2019	Does not provide services to public	30	70	1026
2018	Provides services to public	26	74	900
2018	Does not provide services to public	30	70	917

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	866
2019	Does not provide services to public	8	92	1026
2018	Provides services to public	8	92	900
2018	Does not provide services to public	9	91	917

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	45	55	866
2019	Does not provide services to public	47	53	1026
2018	Provides services to public	44	56	900
2018	Does not provide services to public	46	54	917

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	2	98	866
2019	Does not provide services to public	2	98	1026
2018	Provides services to public	1	99	900
2018	Does not provide services to public	1	99	917

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	51	49	866
2019	Does not provide services to public	49	51	1026
2018	Provides services to public	51	49	900
2018	Does not provide services to public	51	49	917

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	4	96	866
2019	Does not provide services to public	3	97	1026
2018	Provides services to public	5	95	900
2018	Does not provide services to public	4	96	917

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	866
2019	Does not provide services to public	14	86	1026
2018	Provides services to public	15	85	900
2018	Does not provide services to public	13	87	917

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	18	82	6983
2019	Does not provide services to public	16	84	8885

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	15	20	7	7	25	9	49	21	6999
2019	Does not provide services to public	18	16	18	7	6	28	8	53	20	8898
2018	Provides services to public	16	17	23	6	7	25	7	48	18	6635
2018	Does not provide services to public	16	16	20	6	6	28	7	51	18	7946
2017	Provides services to public	16	16	18	6	7	27	10	50	21	7421
2017	Does not provide services to public	16	16	18	6	6	29	9	51	19	8386
2014	Provides services to public	13	15	20	7	7	29	9	46	22	6829
2014	Does not provide services to public	13	16	19	6	5	31	9	49	18	8391

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	28	16	6	5	8	1	70	13	7002
2019	Does not provide services to public	35	31	15	5	4	9	1	73	10	8906
2018	Provides services to public	30	31	19	6	5	8	1	67	12	6634
2018	Does not provide services to public	30	31	18	5	4	10	1	69	11	7953
2017	Provides services to public	30	30	17	6	5	11	2	68	13	7401
2017	Does not provide services to public	29	30	17	6	5	12	1	68	12	8373
2014	Provides services to public	23	29	20	7	6	14	2	62	15	6829
2014	Does not provide services to public	23	29	20	5	4	17	1	64	11	8392
2011	Provides services to public	30	35	16	7	4	8	0	70	12	7168
2011	Does not provide services to public	27	36	17	6	4	10	0	70	11	9664

Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	6990
2019	Does not provide services to public	7	93	8888
2018	Provides services to public	8	92	6640
2018	Does not provide services to public	6	94	7943

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	34	66	568
2019	Does not provide services to public	34	66	585
2018	Provides services to public	34	66	507
2018	Does not provide services to public	38	62	508

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	71	29	568
2019	Does not provide services to public	79	21	585
2018	Provides services to public	74	26	507
2018	Does not provide services to public	78	22	508

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	3	97	568
2019	Does not provide services to public	5	95	585
2018	Provides services to public	2	98	507
2018	Does not provide services to public	3	97	508

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	568
2019	Does not provide services to public	6	94	585
2018	Provides services to public	6	94	507
2018	Does not provide services to public	6	94	508

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	22	78	568
2019	Does not provide services to public	5	95	585
2018	Provides services to public	21	79	507
2018	Does not provide services to public	4	96	508

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	568
2019	Does not provide services to public	7	93	585
2018	Provides services to public	7	93	507
2018	Does not provide services to public	8	92	508

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	30	70	552
2019	Does not provide services to public	26	74	576
2018	Provides services to public	28	72	507
2018	Does not provide services to public	24	76	505

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	24	76	552
2019	Does not provide services to public	18	82	576
2018	Provides services to public	21	79	507
2018	Does not provide services to public	19	81	505

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	17	83	552
2019	Does not provide services to public	16	84	576
2018	Provides services to public	15	85	507
2018	Does not provide services to public	13	87	505

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	552
2019	Does not provide services to public	7	93	576
2018	Provides services to public	6	94	507
2018	Does not provide services to public	6	94	505

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	30	70	552
2019	Does not provide services to public	27	73	576
2018	Provides services to public	30	70	507
2018	Does not provide services to public	26	74	505

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	19	81	552
2019	Does not provide services to public	21	79	576
2018	Provides services to public	23	77	507
2018	Does not provide services to public	20	80	505

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	552
2019	Does not provide services to public	5	95	576
2018	Provides services to public	5	95	507
2018	Does not provide services to public	4	96	505

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	3	97	552
2019	Does not provide services to public	2	98	576
2018	Provides services to public	3	97	507
2018	Does not provide services to public	2	98	505

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	552
2019	Does not provide services to public	7	93	576
2018	Provides services to public	9	91	507
2018	Does not provide services to public	7	93	505

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	20	80	552
2019	Does not provide services to public	16	84	576
2018	Provides services to public	17	83	507
2018	Does not provide services to public	17	83	505

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	21	79	552
2019	Does not provide services to public	21	79	576
2018	Provides services to public	23	77	507
2018	Does not provide services to public	22	78	505

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	19	81	552
2019	Does not provide services to public	19	81	576
2018	Provides services to public	18	82	507
2018	Does not provide services to public	18	82	505

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	31	69	547
2019	Does not provide services to public	26	74	571
2018	Provides services to public	34	66	508
2018	Does not provide services to public	31	69	508

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	547
2019	Does not provide services to public	10	90	571
2018	Provides services to public	16	84	508
2018	Does not provide services to public	14	86	508

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	3	97	547
2019	Does not provide services to public	3	97	571
2018	Provides services to public	3	97	508
2018	Does not provide services to public	4	96	508

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	20	80	547
2019	Does not provide services to public	13	87	571
2018	Provides services to public	22	78	508
2018	Does not provide services to public	16	84	508

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	547
2019	Does not provide services to public	5	95	571
2018	Provides services to public	3	97	508
2018	Does not provide services to public	4	96	508

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	547
2019	Does not provide services to public	4	96	571
2018	Provides services to public	9	91	508
2018	Does not provide services to public	4	96	508

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	547
2019	Does not provide services to public	9	91	571
2018	Provides services to public	9	91	508
2018	Does not provide services to public	9	91	508

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	547
2019	Does not provide services to public	8	92	571
2018	Provides services to public	10	90	508
2018	Does not provide services to public	8	92	508

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	44	56	547
2019	Does not provide services to public	52	48	571
2018	Provides services to public	41	59	508
2018	Does not provide services to public	49	51	508

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	476
2019	Does not provide services to public	6	94	510
2018	Provides services to public	6	94	464
2018	Does not provide services to public	4	96	486

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	18	82	476
2019	Does not provide services to public	17	83	510
2018	Provides services to public	10	90	464
2018	Does not provide services to public	14	86	486

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	476
2019	Does not provide services to public	4	96	510
2018	Provides services to public	5	95	464
2018	Does not provide services to public	3	97	486

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	476
2019	Does not provide services to public	3	97	510
2018	Provides services to public	3	97	464
2018	Does not provide services to public	3	97	486

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	3	97	476
2019	Does not provide services to public	3	97	510
2018	Provides services to public	3	97	464
2018	Does not provide services to public	4	96	486

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	476
2019	Does not provide services to public	5	95	510
2018	Provides services to public	4	96	464
2018	Does not provide services to public	4	96	486

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	4	96	476
2019	Does not provide services to public	8	92	510
2018	Provides services to public	4	96	464
2018	Does not provide services to public	13	87	486

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	476
2019	Does not provide services to public	12	88	510
2018	Provides services to public	13	87	464
2018	Does not provide services to public	14	86	486

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	476
2019	Does not provide services to public	12	88	510
2018	Provides services to public	13	87	464
2018	Does not provide services to public	9	91	486

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	28	72	476
2019	Does not provide services to public	27	73	510
2018	Provides services to public	27	73	464
2018	Does not provide services to public	28	72	486

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	476
2019	Does not provide services to public	8	92	510
2018	Provides services to public	8	92	464
2018	Does not provide services to public	10	90	486

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	39	61	476
2019	Does not provide services to public	47	53	510
2018	Provides services to public	45	55	464
2018	Does not provide services to public	46	54	486

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	59	41	476
2019	Does not provide services to public	63	37	510
2018	Provides services to public	59	41	464
2018	Does not provide services to public	60	40	486

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	3	97	476
2019	Does not provide services to public	3	97	510
2018	Provides services to public	5	95	464
2018	Does not provide services to public	4	96	486

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	476
2019	Does not provide services to public	10	90	510
2018	Provides services to public	18	82	464
2018	Does not provide services to public	11	89	486

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	6989
2019	Does not provide services to public	8	92	8889

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	14	21	4	4	28	8	54	14	6991
2019	Does not provide services to public	20	15	19	4	3	31	8	57	11	8886
2018	Provides services to public	18	17	24	4	4	27	6	53	11	6639
2018	Does not provide services to public	18	17	21	3	3	32	7	56	10	7954
2017	Provides services to public	18	16	19	3	4	31	9	56	11	7415
2017	Does not provide services to public	17	17	18	3	3	34	9	58	10	8384
2014	Provides services to public	14	16	21	4	4	33	9	52	13	6825
2014	Does not provide services to public	14	15	20	3	2	38	8	54	9	8389

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	26	16	4	4	10	1	73	9	6980
2019	Does not provide services to public	37	29	16	3	3	11	1	76	7	8887
2018	Provides services to public	32	31	19	4	4	9	1	70	8	6649
2018	Does not provide services to public	32	31	18	3	3	12	2	72	7	7961
2017	Provides services to public	33	30	16	4	3	12	2	74	8	7405
2017	Does not provide services to public	32	31	16	3	2	14	2	75	7	8376
2014	Provides services to public	25	30	18	4	3	17	2	68	9	6824
2014	Does not provide services to public	26	29	18	3	2	21	2	70	7	8386
2011	Provides services to public	33	36	14	4	3	9	0	76	8	7163
2011	Does not provide services to public	32	36	15	4	2	11	0	77	6	9660

Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	21	21	16	26	1	36	42	7006
2019	Does not provide services to public	20	25	22	14	18	1	45	33	8908
2018	Provides services to public	14	20	21	17	27	1	34	45	6646
2018	Does not provide services to public	18	23	21	16	20	2	42	37	7961
2017	Provides services to public	16	21	19	17	25	2	37	43	7408
2017	Does not provide services to public	20	22	20	15	20	3	44	36	8371

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	24	25	16	14	1	44	30	7000
2019	Does not provide services to public	21	29	26	14	9	1	50	23	8895
2018	Provides services to public	18	23	28	17	13	2	42	30	6638
2018	Does not provide services to public	17	26	30	16	10	1	43	27	7945
2017	Provides services to public	18	23	26	16	14	2	42	31	7403
2017	Does not provide services to public	18	27	28	15	10	1	46	26	8377

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	24	19	12	10	1	6	57	23	6959
2019	Does not provide services to public	27	30	23	12	7	1	2	58	19	8857
2018	Provides services to public	26	24	21	13	10	1	6	53	25	6612
2018	Does not provide services to public	21	27	26	15	9	0	1	49	24	7922
2017	Provides services to public	26	23	19	12	11	1	8	54	25	7387
2017	Does not provide services to public	22	28	24	14	9	1	2	52	23	8362

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	23	21	16	18	1	2	44	34	6972
2019	Does not provide services to public	24	26	22	14	10	1	1	52	25	8848
2018	Provides services to public	20	21	23	17	16	2	2	43	33	6621
2018	Does not provide services to public	21	25	25	16	11	1	2	46	28	7921
2017	Provides services to public	22	22	20	16	16	2	3	46	33	7410
2017	Does not provide services to public	22	25	23	15	11	1	3	49	27	8373

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	18	8	3	2	1	10	86	6	6982
2019	Does not provide services to public	55	20	10	4	3	1	7	81	8	8849
2018	Provides services to public	55	19	9	3	3	1	10	84	6	6617
2018	Does not provide services to public	48	23	13	5	3	1	7	77	9	7939
2017	Provides services to public	51	19	9	3	3	1	14	82	7	7402
2017	Does not provide services to public	46	22	12	5	3	1	10	77	9	8361

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	29	20	10	9	1	60	20	6997
2019	Does not provide services to public	35	28	18	9	7	1	65	17	8881
2018	Provides services to public	29	26	22	11	10	1	56	22	6638
2018	Does not provide services to public	30	27	22	11	9	1	57	20	7957
2017	Provides services to public	27	29	22	12	9	1	56	22	7396
2017	Does not provide services to public	30	29	22	11	7	1	60	18	8353

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	30	22	11	8	1	2	58	19	6984
2019	Does not provide services to public	29	35	20	9	5	1	2	66	14	8863
2018	Provides services to public	24	30	25	10	8	1	2	56	19	6629
2018	Does not provide services to public	24	34	25	10	5	1	2	59	16	7928
2017	Provides services to public	26	28	22	12	7	1	3	57	20	7395
2017	Does not provide services to public	28	33	21	10	5	1	2	63	15	8351

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	30	21	12	8	1	2	59	20	6977
2019	Does not provide services to public	24	33	23	12	6	1	1	58	18	8861
2018	Provides services to public	25	30	22	12	8	1	2	56	21	6638
2018	Does not provide services to public	20	31	26	14	7	1	1	52	21	7928
2017	Provides services to public	27	28	21	12	8	1	3	57	21	7391
2017	Does not provide services to public	21	32	24	13	7	1	2	54	21	8343

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	30	18	10	6	1	1	67	16	6977
2019	Does not provide services to public	29	32	20	11	6	1	1	62	18	8838
2018	Provides services to public	33	30	20	9	6	0	2	64	16	6621
2018	Does not provide services to public	24	32	24	13	7	0	1	56	20	7934
2017	Provides services to public	34	28	17	10	6	1	3	65	16	7396
2017	Does not provide services to public	26	32	21	12	6	1	2	60	18	8345

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	27	17	11	9	1	1	63	20	6968
2019	Does not provide services to public	44	27	14	7	6	1	1	73	13	8846

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	27	23	14	12	0	1	51	26	6957
2019	Does not provide services to public	31	31	20	10	6	1	1	63	16	8829
2018	Provides services to public	20	28	25	15	11	0	1	49	26	6608
2018	Does not provide services to public	25	31	24	12	7	0	1	56	20	7899
2017	Provides services to public	21	29	23	14	11	1	2	51	25	7385
2017	Does not provide services to public	26	31	22	11	7	1	2	59	19	8331

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	25	15	7	6	2	71	14	6965
2019	Does not provide services to public	53	23	12	5	4	2	78	10	8830
2018	Provides services to public	45	24	14	7	6	3	72	13	6601
2018	Does not provide services to public	48	24	14	6	5	2	74	11	7906
2017	Provides services to public	45	25	15	7	5	2	72	12	7402
2017	Does not provide services to public	50	24	13	6	4	2	76	10	8367

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	63	15	7	3	3	1	7	85	7	6966
2019	Does not provide services to public	70	13	5	2	2	1	7	90	4	8835
2018	Provides services to public	60	17	9	4	4	1	6	83	8	6618
2018	Does not provide services to public	65	16	7	3	3	1	6	86	6	7912

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	68	13	7	4	5	1	3	84	9	6977
2019	Does not provide services to public	71	12	6	3	4	1	3	87	7	8866
2018	Provides services to public	66	13	7	4	4	1	5	84	9	6614
2018	Does not provide services to public	69	13	6	3	4	1	5	86	7	7918
2017	Provides services to public	67	13	6	4	4	1	4	85	8	7409
2017	Does not provide services to public	71	12	5	4	3	1	5	88	7	8369

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	59	23	9	4	3	2	84	7	6950
2019	Does not provide services to public	58	25	9	3	2	2	85	6	8846
2018	Provides services to public	56	24	10	4	3	2	82	7	6640
2018	Does not provide services to public	55	25	11	4	3	2	83	7	7936
2017	Provides services to public	57	24	9	4	3	3	84	7	7397
2017	Does not provide services to public	56	26	9	4	2	3	85	6	8370

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	61	18	9	5	5	0	2	80	10	6952
2019	Does not provide services to public	62	17	9	5	4	0	2	81	10	8819
2018	Provides services to public	57	19	10	6	5	0	2	78	11	6616
2018	Does not provide services to public	57	20	10	6	5	0	2	78	11	7924
2017	Provides services to public	60	18	9	5	4	1	3	82	10	7400
2017	Does not provide services to public	62	18	8	5	4	1	3	83	9	8366

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	6	3	1	1	32	93	3	6917
2019	Does not provide services to public	55	11	5	2	1	25	88	4	8820
2018	Provides services to public	53	7	3	1	1	34	92	3	6578
2018	Does not provide services to public	49	12	6	2	1	29	86	5	7899
2017	Provides services to public	54	7	3	1	1	33	92	3	7395
2017	Does not provide services to public	52	12	5	2	1	27	88	5	8361

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	21	12	6	4	0	4	77	10	6966
2019	Does not provide services to public	72	14	4	1	1	0	7	93	2	8842
2018	Provides services to public	49	22	14	6	4	0	5	75	10	6616
2018	Does not provide services to public	67	16	6	1	1	1	8	91	3	7905
2017	Provides services to public	51	21	12	6	3	1	7	78	10	7362
2017	Does not provide services to public	69	14	4	1	1	1	10	93	2	8328

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	18	10	6	7	1	4	76	13	6986
2019	Does not provide services to public	70	13	6	3	3	1	4	86	7	8867
2018	Provides services to public	51	18	11	6	9	1	5	73	16	6642
2018	Does not provide services to public	65	14	7	4	4	0	5	84	9	7939
2017	Provides services to public	48	18	11	8	9	1	5	69	19	7415
2017	Does not provide services to public	62	16	7	4	4	1	6	83	9	8370

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	29	14	5	4	2	76	9	6968
2019	Does not provide services to public	50	27	13	4	3	2	80	7	8851
2018	Provides services to public	41	30	17	6	4	3	73	10	6626
2018	Does not provide services to public	45	29	15	5	3	3	76	8	7932
2017	Provides services to public	42	32	15	5	3	3	76	9	7401
2017	Does not provide services to public	47	29	13	5	2	3	79	7	8356

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	30	34	15	7	44	21	7005
2019	Does not provide services to public	17	34	34	11	4	51	15	8902
2018	Provides services to public	13	29	37	15	6	42	22	6662
2018	Does not provide services to public	14	32	37	13	4	46	18	7965
2017	Provides services to public	11	28	38	15	8	39	24	7414
2017	Does not provide services to public	13	31	38	12	5	44	17	8388

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	23	36	17	7	0	24	40	6959
2019	Does not provide services to public	9	18	38	24	11	0	34	27	8830
2018	Provides services to public	15	22	37	17	7	0	25	38	6579
2018	Does not provide services to public	9	20	40	22	9	0	31	29	7886
2017	Provides services to public	13	24	38	17	7	0	24	37	7396
2017	Does not provide services to public	8	19	39	22	11	1	34	27	8365

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	40	14	10	5	1	71	15	6979
2019	Does not provide services to public	36	41	13	6	3	2	78	9	8868
2018	Provides services to public	29	41	15	9	5	2	71	14	6647
2018	Does not provide services to public	33	41	14	6	3	2	76	10	7944
2017	Provides services to public	25	41	15	10	7	3	67	17	7419
2017	Does not provide services to public	31	41	14	7	4	3	75	11	8376

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	32	18	16	11	1	55	28	7000
2019	Does not provide services to public	26	38	16	12	7	1	65	19	8890
2018	Provides services to public	21	35	17	15	10	2	57	25	6640
2018	Does not provide services to public	25	38	17	12	7	2	64	19	7960
2017	Provides services to public	16	36	18	16	11	2	53	28	7412
2017	Does not provide services to public	20	42	16	13	7	2	63	20	8382

Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	25	75	7012
2019	Does not provide services to public	20	80	8886
2017	Provides services to public	25	75	7409
2017	Does not provide services to public	19	81	8380
2014	Provides services to public	22	78	6812
2014	Does not provide services to public	17	83	8373

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	83	17	1744
2019	Does not provide services to public	84	16	1768
2017	Provides services to public	79	21	1870
2017	Does not provide services to public	82	18	1616
2014	Provides services to public	74	26	1531
2014	Does not provide services to public	80	20	1448

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	36	6	12	4	0	78	16	1417
2019	Does not provide services to public	53	30	5	8	3	0	84	11	1463
2017	Provides services to public	41	37	7	9	5	1	79	14	1486
2017	Does not provide services to public	49	33	5	9	3	1	83	12	1318
2014	Provides services to public	42	35	8	10	5	0	77	15	1137
2014	Does not provide services to public	47	34	5	9	4	0	82	14	1154

Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	29	22	14	17	1	1	17	83	6959
2019	Does not provide services to public	21	30	23	12	12	2	1	21	79	8868
2018	Provides services to public	21	23	21	15	18	1	1	22	78	6652
2018	Does not provide services to public	27	25	21	13	12	2	1	27	73	7975
2017	Provides services to public	25	22	19	14	17	2	1	26	74	7422
2017	Does not provide services to public	31	23	19	11	12	3	1	33	67	8387

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	68	32	5699
2019	Does not provide services to public	63	37	6874

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	35	65	5606
2019	Does not provide services to public	34	66	6762
2018	Provides services to public	29	71	5078
2018	Does not provide services to public	28	72	5616

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	20	18	18	27	1	7	31	49	5593
2019	Does not provide services to public	9	21	18	18	24	2	8	33	47	6771
2018	Provides services to public	10	21	17	18	28	1	6	33	49	5090
2018	Does not provide services to public	9	20	17	19	26	1	7	32	49	5631
2017	Provides services to public	10	21	14	17	28	2	9	34	50	5323
2017	Does not provide services to public	10	21	16	17	26	2	9	35	47	5421

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	4	12	15	20	40	2	7	18	66	5589
2019	Does not provide services to public	4	13	14	20	39	2	7	19	66	6773
2018	Provides services to public	4	10	13	20	47	1	5	15	71	5096
2018	Does not provide services to public	3	10	13	19	47	2	5	14	72	5634
2017	Provides services to public	3	8	11	16	53	2	7	12	76	5321
2017	Does not provide services to public	3	9	11	17	51	2	7	13	75	5424

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	17	16	11	15	1	7	54	29	6891
2019	Does not provide services to public	35	19	17	11	12	1	6	58	24	8779
2018	Provides services to public	33	16	16	11	14	1	8	54	28	6649
2018	Does not provide services to public	36	17	16	11	12	1	8	58	25	7962

Report a problem on this page

Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Employment and Social Development Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment