2019 Public Service Employee Survey Results for Employment and Social Development Canada by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	38	44	4	10	4	82	14	4325
2019	Provides services to public - French only	46	45	3	5	1	91	6	637
2019	Provides services to public - Both English and French	42	41	5	9	3	83	12	2002
2017	Provides services to public - English only	37	45	4	10	4	82	14	4355
2017	Provides services to public - French only	44	49	3	4	1	92	5	724
2017	Provides services to public - Both English and French	41	44	4	8	3	85	11	2321
2014	Provides services to public - English only	30	48	5	12	5	78	17	3849
2014	Provides services to public - French only	38	50	5	6	1	88	7	690
2014	Provides services to public - Both English and French	34	47	6	10	3	81	13	2274
2011	Provides services to public - English only	30	48	4	13	5	78	18	4166
2011	Provides services to public - French only	42	44	7	7	0	86	7	685
2011	Provides services to public - Both English and French	38	45	5	10	2	83	12	2299
2008	Provides services to public - English only	29	49	4	12	6	78	18	3966
2008	Provides services to public - French only	31	52	9	7	2	82	9	574
2008	Provides services to public - Both English and French	34	48	5	11	2	82	13	2022

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	82	10	3	1	1	3	95	2	4315
2019	Provides services to public - French only	75	18	2	2	1	2	95	3	636
2019	Provides services to public - Both English and French	60	24	6	6	4	1	84	10	1997
2017	Provides services to public - English only	84	10	3	1	1	2	96	2	4352
2017	Provides services to public - French only	75	19	2	1	0	1	96	2	722
2017	Provides services to public - Both English and French	57	25	6	7	4	0	83	11	2318
2014	Provides services to public - English only	81	12	3	1	1	2	96	2	3846
2014	Provides services to public - French only	74	21	2	1	0	2	97	1	690
2014	Provides services to public - Both English and French	55	24	7	9	5	0	80	14	2272
2011	Provides services to public - English only	81	12	3	1	1	2	95	2	4172
2011	Provides services to public - French only	76	17	2	2	1	2	95	3	685
2011	Provides services to public - Both English and French	56	22	6	10	6	0	78	15	2297
2008	Provides services to public - English only	84	10	3	1	1	2	95	2	3959
2008	Provides services to public - French only	74	21	2	1	0	1	96	2	574
2008	Provides services to public - Both English and French	54	25	6	9	5	1	79	15	2019

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	37	37	7	13	6	73	19	4317
2019	Provides services to public - French only	34	43	9	10	4	77	15	637
2019	Provides services to public - Both English and French	39	35	8	12	6	74	18	2000
2017	Provides services to public - English only	36	35	7	14	9	71	23	4349
2017	Provides services to public - French only	36	39	9	10	5	76	15	723
2017	Provides services to public - Both English and French	38	36	8	12	7	74	18	2322
2014	Provides services to public - English only	32	36	8	14	11	68	25	3847
2014	Provides services to public - French only	32	42	10	11	5	74	16	690
2014	Provides services to public - Both English and French	32	35	10	14	9	67	23	2272
2011	Provides services to public - English only	33	37	8	12	8	71	20	4162
2011	Provides services to public - French only	27	48	10	12	3	75	15	686
2011	Provides services to public - Both English and French	35	39	9	10	6	74	17	2293

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	27	41	9	16	7	0	68	23	4300
2019	Provides services to public - French only	28	52	11	8	2	0	80	10	637
2019	Provides services to public - Both English and French	28	42	11	14	4	0	71	18	1997
2017	Provides services to public - English only	26	41	8	17	7	0	67	24	4352
2017	Provides services to public - French only	27	50	11	10	2	0	77	12	723
2017	Provides services to public - Both English and French	27	44	11	12	6	0	71	18	2317
2014	Provides services to public - English only	22	42	10	17	9	0	64	26	3847
2014	Provides services to public - French only	26	50	12	10	2	0	76	12	690
2014	Provides services to public - Both English and French	25	41	12	14	7	0	67	21	2271
2011	Provides services to public - English only	24	44	8	15	7	0	69	23	4168
2011	Provides services to public - French only	21	52	12	10	4	0	74	14	684
2011	Provides services to public - Both English and French	28	41	11	13	6	1	70	19	2299
2008	Provides services to public - English only	19	45	9	17	10	0	64	27	3971
2008	Provides services to public - French only	20	45	17	13	5	0	66	18	574
2008	Provides services to public - Both English and French	25	40	14	15	6	1	65	20	2024

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	38	37	10	10	4	75	15	4295
2019	Provides services to public - French only	41	44	8	5	2	85	7	637
2019	Provides services to public - Both English and French	43	35	10	7	4	78	11	1987
2017	Provides services to public - English only	39	36	9	10	5	76	15	4345
2017	Provides services to public - French only	43	42	8	5	2	85	7	723
2017	Provides services to public - Both English and French	42	39	9	7	3	81	10	2319
2014	Provides services to public - English only	31	38	10	14	7	69	21	3846
2014	Provides services to public - French only	31	51	9	6	3	82	9	691
2014	Provides services to public - Both English and French	32	41	13	9	4	73	14	2272

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	36	33	12	10	8	0	0	70	18	4317
2019	Provides services to public - French only	37	35	15	6	3	0	2	74	10	635
2019	Provides services to public - Both English and French	40	34	12	8	5	0	1	74	13	1997
2017	Provides services to public - English only	37	32	11	11	9	0	0	70	19	4353
2017	Provides services to public - French only	35	38	15	6	3	0	2	75	10	724
2017	Provides services to public - Both English and French	37	36	11	9	5	1	1	74	15	2318
2014	Provides services to public - English only	28	31	14	14	12	0	0	59	26	3847
2014	Provides services to public - French only	26	42	17	6	5	1	3	71	12	691
2014	Provides services to public - Both English and French	29	35	16	11	8	1	1	65	19	2273
2011	Provides services to public - English only	27	36	12	13	12	1	0	63	25	4170
2011	Provides services to public - French only	21	44	18	9	5	0	2	66	15	685
2011	Provides services to public - Both English and French	33	36	14	10	6	0	1	70	16	2300

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	38	13	10	7	70	17	4320
2019	Provides services to public - French only	28	45	17	6	4	73	10	634
2019	Provides services to public - Both English and French	35	40	13	7	5	75	12	2005
2017	Provides services to public - English only	30	43	12	8	6	73	15	4354
2017	Provides services to public - French only	27	51	14	6	2	78	8	723
2017	Provides services to public - Both English and French	32	44	13	7	4	76	11	2317
2014	Provides services to public - English only	26	45	12	9	7	71	17	3848
2014	Provides services to public - French only	21	53	15	9	2	74	11	691
2014	Provides services to public - Both English and French	27	46	14	8	5	74	13	2274
2011	Provides services to public - English only	29	41	12	10	8	70	18	4164
2011	Provides services to public - French only	27	47	17	7	3	74	9	685
2011	Provides services to public - Both English and French	35	39	13	8	5	74	13	2296
2008	Provides services to public - English only	32	43	10	9	6	75	15	3922
2008	Provides services to public - French only	33	43	16	6	2	76	8	573
2008	Provides services to public - Both English and French	38	40	10	8	4	78	12	2012

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	20	32	17	17	13	52	30	4323
2019	Provides services to public - French only	19	40	23	12	5	59	17	637
2019	Provides services to public - Both English and French	25	35	18	14	7	60	22	2005
2017	Provides services to public - English only	20	32	17	17	14	52	31	4354
2017	Provides services to public - French only	19	39	23	14	5	59	19	723
2017	Provides services to public - Both English and French	22	37	18	14	9	59	24	2317
2014	Provides services to public - English only	14	30	18	20	18	44	38	3848
2014	Provides services to public - French only	15	39	24	17	5	54	22	691
2014	Provides services to public - Both English and French	17	32	22	17	12	49	29	2275
2011	Provides services to public - English only	12	31	17	20	20	43	40	4166
2011	Provides services to public - French only	11	37	26	17	8	49	25	683
2011	Provides services to public - Both English and French	19	33	20	16	12	52	28	2299

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	38	40	10	8	3	78	12	4296
2019	Provides services to public - French only	35	50	9	4	1	85	5	633
2019	Provides services to public - Both English and French	36	42	12	7	3	78	10	1996
2017	Provides services to public - English only	37	41	10	8	4	78	12	4354
2017	Provides services to public - French only	33	52	10	4	2	84	6	723
2017	Provides services to public - Both English and French	33	44	12	8	3	77	11	2316

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	43	38	10	5	3	0	81	9	4298
2019	Provides services to public - French only	37	50	9	4	0	0	87	4	631
2019	Provides services to public - Both English and French	44	39	9	5	3	0	83	8	1997
2017	Provides services to public - English only	42	39	10	5	3	0	82	8	4347
2017	Provides services to public - French only	34	51	9	4	1	0	86	5	723
2017	Provides services to public - Both English and French	40	42	11	5	2	0	82	7	2313
2014	Provides services to public - English only	37	39	13	6	5	1	77	11	3851
2014	Provides services to public - French only	28	54	11	5	1	0	83	7	690
2014	Provides services to public - Both English and French	34	43	14	5	4	1	77	9	2275
2011	Provides services to public - English only	32	42	12	8	5	1	75	13	4167
2011	Provides services to public - French only	24	52	15	8	2	0	75	10	685
2011	Provides services to public - Both English and French	33	42	12	8	4	1	76	12	2297
2008	Provides services to public - English only	42	40	9	5	4	0	82	8	3965
2008	Provides services to public - French only	38	45	11	4	2	0	83	6	573
2008	Provides services to public - Both English and French	44	39	8	4	3	1	84	7	2022

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	25	32	16	14	12	57	27	4310
2019	Provides services to public - French only	19	42	24	10	4	61	15	634
2019	Provides services to public - Both English and French	28	37	16	10	8	65	18	2002
2017	Provides services to public - English only	23	34	16	14	13	57	26	4348
2017	Provides services to public - French only	21	42	20	12	5	63	16	724
2017	Provides services to public - Both English and French	25	39	17	11	9	64	19	2318

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	50	31	11	4	3	81	7	4300
2019	Provides services to public - French only	38	44	12	4	2	83	5	633
2019	Provides services to public - Both English and French	49	34	11	3	2	84	5	1992
2017	Provides services to public - English only	52	32	9	3	2	85	6	4346
2017	Provides services to public - French only	41	46	10	2	1	87	3	722
2017	Provides services to public - Both English and French	50	36	9	3	2	86	5	2310
2014	Provides services to public - English only	59	27	8	3	2	87	5	3847
2014	Provides services to public - French only	44	41	10	3	2	86	4	691
2014	Provides services to public - Both English and French	57	30	9	2	2	88	3	2275
2011	Provides services to public - English only	58	29	8	3	2	87	5	4172
2011	Provides services to public - French only	41	44	10	3	1	86	4	684
2011	Provides services to public - Both English and French	56	31	8	3	2	87	5	2296

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	17	31	19	18	15	0	0	49	33	4304
2019	Provides services to public - French only	11	22	31	23	12	0	2	33	35	633
2019	Provides services to public - Both English and French	22	30	20	16	11	0	1	52	28	1998
2017	Provides services to public - English only	18	32	16	18	14	1	0	51	32	4335
2017	Provides services to public - French only	12	28	28	20	9	0	2	41	30	721
2017	Provides services to public - Both English and French	20	34	18	17	10	0	1	54	27	2309
2014	Provides services to public - English only	11	33	14	20	21	1	1	44	41	3847
2014	Provides services to public - French only	5	24	31	24	14	0	2	29	39	691
2014	Provides services to public - Both English and French	14	30	20	19	16	0	1	45	35	2273
2011	Provides services to public - English only	13	30	15	20	22	0	1	43	42	4169
2011	Provides services to public - French only	8	25	25	24	16	0	2	34	41	686
2011	Provides services to public - Both English and French	19	31	16	18	14	1	1	51	33	2293

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	19	28	22	17	14	1	48	31	4321
2019	Provides services to public - French only	13	29	27	19	9	2	43	29	637
2019	Provides services to public - Both English and French	26	32	20	14	9	0	58	23	2001
2017	Provides services to public - English only	20	29	19	17	14	1	50	31	4341
2017	Provides services to public - French only	13	33	30	14	8	1	47	22	722
2017	Provides services to public - Both English and French	23	34	18	15	9	1	57	24	2308
2014	Provides services to public - English only	14	30	19	17	18	1	45	36	3849
2014	Provides services to public - French only	10	31	31	20	8	1	41	28	691
2014	Provides services to public - Both English and French	18	30	23	15	12	1	49	28	2274

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	29	39	13	13	7	68	19	4287
2019	Provides services to public - French only	26	52	12	7	3	78	10	633
2019	Provides services to public - Both English and French	30	42	13	10	4	72	14	1969
2017	Provides services to public - English only	28	38	13	12	8	67	20	4342
2017	Provides services to public - French only	24	46	17	8	4	70	13	721
2017	Provides services to public - Both English and French	29	40	15	10	6	70	16	2311
2014	Provides services to public - English only	21	36	15	16	12	57	27	3846
2014	Provides services to public - French only	18	48	21	8	4	66	12	689
2014	Provides services to public - Both English and French	24	38	18	11	8	63	19	2273
2011	Provides services to public - English only	28	39	13	12	8	67	20	4162
2011	Provides services to public - French only	19	46	19	11	4	66	15	684
2011	Provides services to public - Both English and French	30	39	14	12	5	70	17	2294

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	37	36	13	8	6	73	14	4326
2019	Provides services to public - French only	31	47	13	6	3	79	8	638
2019	Provides services to public - Both English and French	41	38	11	6	4	79	10	1997
2017	Provides services to public - English only	35	39	13	7	5	75	12	4340
2017	Provides services to public - French only	33	48	11	6	1	81	7	721
2017	Provides services to public - Both English and French	38	40	12	6	4	79	9	2311
2014	Provides services to public - English only	34	39	13	8	6	73	14	3845
2014	Provides services to public - French only	30	50	12	5	2	80	7	691
2014	Provides services to public - Both English and French	35	41	14	6	5	76	10	2273
2011	Provides services to public - English only	32	41	12	9	6	73	15	4168
2011	Provides services to public - French only	31	50	12	4	2	82	6	685
2011	Provides services to public - Both English and French	38	40	10	8	4	78	12	2301
2008	Provides services to public - English only	35	43	9	8	5	78	13	3969
2008	Provides services to public - French only	36	48	10	5	1	84	7	573
2008	Provides services to public - Both English and French	42	39	9	6	3	81	9	2025

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	42	27	16	7	4	1	4	72	11	4299
2019	Provides services to public - French only	48	32	14	4	2	0	1	81	6	632
2019	Provides services to public - Both English and French	47	29	13	6	3	0	2	78	9	1992
2017	Provides services to public - English only	44	27	15	5	4	1	5	75	10	4355
2017	Provides services to public - French only	48	32	14	3	1	0	2	82	4	723
2017	Provides services to public - Both English and French	47	32	10	5	2	0	3	82	8	2322
2014	Provides services to public - English only	43	26	17	6	5	1	3	71	12	3850
2014	Provides services to public - French only	56	32	8	3	0	0	1	89	3	691
2014	Provides services to public - Both English and French	47	31	12	4	3	0	2	81	7	2275
2011	Provides services to public - English only	36	27	17	8	8	0	3	66	17	4165
2011	Provides services to public - French only	41	33	15	5	2	0	2	76	8	686
2011	Provides services to public - Both English and French	40	31	15	7	4	0	3	73	11	2298
2008	Provides services to public - English only	32	30	19	10	7	0	2	63	17	3968
2008	Provides services to public - French only	30	40	17	9	4	0	1	70	13	574
2008	Provides services to public - Both English and French	32	34	19	9	5	0	1	67	15	2024

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	11	21	34	20	11	2	3	32	33	4317
2019	Provides services to public - French only	7	24	32	24	10	2	2	35	32	636
2019	Provides services to public - Both English and French	9	22	34	21	11	1	2	33	32	2004
2017	Provides services to public - English only	11	18	31	19	12	2	6	34	32	4333
2017	Provides services to public - French only	7	23	26	22	16	2	4	40	32	722
2017	Provides services to public - Both English and French	9	22	32	19	11	1	6	32	34	2314
2014	Provides services to public - English only	14	25	34	14	8	1	3	23	42	3838
2014	Provides services to public - French only	8	28	32	19	8	1	4	29	38	689
2014	Provides services to public - Both English and French	12	28	32	16	8	1	3	25	41	2271
2011	Provides services to public - English only	20	28	31	12	5	1	3	18	50	4168
2011	Provides services to public - French only	18	41	23	11	5	1	2	16	60	681
2011	Provides services to public - Both English and French	15	31	30	14	7	1	2	21	48	2294
2008	Provides services to public - English only	19	29	32	12	5	1	1	17	50	3962
2008	Provides services to public - French only	15	41	27	13	4	0	1	17	56	573
2008	Provides services to public - Both English and French	16	33	30	14	5	1	2	19	50	2021

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	9	15	26	25	19	4	2	46	26	4298
2019	Provides services to public - French only	8	17	27	28	13	6	2	44	27	635
2019	Provides services to public - Both English and French	10	17	28	23	17	3	2	42	29	2000
2017	Provides services to public - English only	10	13	25	23	18	4	7	46	26	4311
2017	Provides services to public - French only	7	17	27	22	17	5	6	44	26	719
2017	Provides services to public - Both English and French	9	19	26	20	16	4	6	40	31	2308
2014	Provides services to public - English only	16	22	27	18	10	3	4	30	41	3838
2014	Provides services to public - French only	10	21	35	17	9	5	3	28	34	689
2014	Provides services to public - Both English and French	13	25	29	17	10	3	3	28	41	2271
2011	Provides services to public - English only	22	22	26	15	8	2	3	25	47	4163
2011	Provides services to public - French only	16	35	32	10	4	1	2	14	53	684
2011	Provides services to public - Both English and French	19	26	27	14	8	2	3	23	48	2292
2008	Provides services to public - English only	16	22	29	19	9	2	2	29	41	3957
2008	Provides services to public - French only	13	33	30	14	6	2	1	20	49	572
2008	Provides services to public - Both English and French	16	28	27	17	8	2	2	26	45	2020

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	10	17	26	23	15	3	6	42	30	4301
2019	Provides services to public - French only	13	26	33	12	7	5	4	21	43	635
2019	Provides services to public - Both English and French	14	22	27	18	12	4	5	33	38	1999
2017	Provides services to public - English only	10	15	24	20	16	4	10	42	30	4306
2017	Provides services to public - French only	12	23	31	12	8	4	10	24	40	720
2017	Provides services to public - Both English and French	13	21	27	15	11	3	8	30	39	2309
2014	Provides services to public - English only	15	20	26	18	10	3	8	31	40	3835
2014	Provides services to public - French only	15	27	31	12	5	3	7	19	47	689
2014	Provides services to public - Both English and French	18	25	27	14	7	3	7	23	47	2267
2011	Provides services to public - English only	18	20	24	18	9	3	8	30	43	4163
2011	Provides services to public - French only	22	34	23	9	3	3	6	14	61	685
2011	Provides services to public - Both English and French	22	27	24	12	6	3	6	20	53	2291
2008	Provides services to public - English only	18	20	29	19	7	3	5	28	41	3960
2008	Provides services to public - French only	16	30	27	14	5	3	5	20	50	573
2008	Provides services to public - Both English and French	20	27	28	14	5	2	4	21	50	2017

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	9	12	24	25	21	1	7	50	23	4282
2019	Provides services to public - French only	8	19	29	22	12	3	7	38	30	631
2019	Provides services to public - Both English and French	9	15	27	24	18	2	7	45	26	1996
2017	Provides services to public - English only	10	11	23	23	18	2	11	48	25	4295
2017	Provides services to public - French only	8	18	30	19	12	3	9	35	30	720
2017	Provides services to public - Both English and French	8	14	26	23	16	2	10	44	26	2299
2014	Provides services to public - English only	11	14	26	24	14	2	9	42	29	3828
2014	Provides services to public - French only	9	18	34	21	8	2	8	33	29	689
2014	Provides services to public - Both English and French	8	17	29	23	12	2	9	40	29	2262
2011	Provides services to public - English only	13	15	28	22	12	1	9	38	31	4152
2011	Provides services to public - French only	27	35	25	7	3	0	2	10	64	681
2011	Provides services to public - Both English and French	17	22	25	17	10	1	7	30	42	2289
2008	Provides services to public - English only	12	16	32	23	11	1	5	36	30	3947
2008	Provides services to public - French only	15	31	35	10	4	2	2	15	48	572
2008	Provides services to public - Both English and French	13	24	30	20	9	1	4	30	39	2017

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	14	16	24	21	18	2	5	42	32	4304
2019	Provides services to public - French only	10	19	25	22	15	4	6	41	32	634
2019	Provides services to public - Both English and French	12	20	27	19	17	2	4	38	33	1996
2017	Provides services to public - English only	14	16	22	18	17	3	9	40	34	4321
2017	Provides services to public - French only	9	16	23	19	19	2	12	44	28	720
2017	Provides services to public - Both English and French	13	18	25	18	16	2	8	37	35	2310
2014	Provides services to public - English only	23	22	25	14	10	2	6	26	48	3842
2014	Provides services to public - French only	14	25	24	15	12	2	8	30	44	690
2014	Provides services to public - Both English and French	21	24	23	15	10	2	5	27	49	2270
2011	Provides services to public - English only	28	22	23	13	8	2	5	23	53	4163
2011	Provides services to public - French only	26	31	20	10	7	1	5	18	61	686
2011	Provides services to public - Both English and French	27	25	21	12	9	1	5	22	56	2299
2008	Provides services to public - English only	25	24	24	15	8	1	3	24	51	3958
2008	Provides services to public - French only	21	35	22	13	7	0	2	20	57	572
2008	Provides services to public - Both English and French	22	27	25	15	8	1	3	23	51	2017

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	12	16	23	22	18	5	4	43	31	4293
2019	Provides services to public - French only	19	28	24	14	9	5	2	25	50	635
2019	Provides services to public - Both English and French	16	21	25	18	14	3	3	35	39	1996
2017	Provides services to public - English only	11	15	24	18	17	6	8	41	30	4324
2017	Provides services to public - French only	16	28	24	11	10	5	5	24	49	721
2017	Provides services to public - Both English and French	16	23	24	15	12	5	6	29	44	2305
2014	Provides services to public - English only	13	15	23	22	15	4	8	42	32	3830
2014	Provides services to public - French only	15	21	22	20	12	4	5	35	40	691
2014	Provides services to public - Both English and French	15	21	24	21	11	4	5	35	39	2268
2011	Provides services to public - English only	15	15	23	21	14	4	8	39	34	4151
2011	Provides services to public - French only	11	19	21	24	15	3	6	43	34	684
2011	Provides services to public - Both English and French	16	21	22	19	12	3	6	34	41	2292
2008	Provides services to public - English only	14	18	27	22	12	2	4	37	35	3961
2008	Provides services to public - French only	13	29	22	20	9	2	5	31	45	572
2008	Provides services to public - Both English and French	20	24	25	16	8	2	5	26	47	2016

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	17	22	30	16	10	2	2	27	41	4304
2019	Provides services to public - French only	17	28	32	11	7	4	1	19	47	634
2019	Provides services to public - Both English and French	16	23	31	16	10	2	3	27	40	1999
2017	Provides services to public - English only	16	22	30	13	10	3	5	25	42	4330
2017	Provides services to public - French only	15	25	34	11	6	6	4	19	44	722
2017	Provides services to public - Both English and French	16	22	31	13	9	4	5	24	42	2312
2014	Provides services to public - English only	21	23	29	12	7	3	4	21	48	3838
2014	Provides services to public - French only	14	28	36	12	4	3	4	17	45	689
2014	Provides services to public - Both English and French	16	26	33	13	6	3	3	20	45	2268

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	13	22	37	17	8	1	1	26	36	4314
2019	Provides services to public - French only	8	23	37	22	8	1	1	30	32	636
2019	Provides services to public - Both English and French	12	23	33	20	10	1	2	31	36	2001

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	79	8	5	1	1	1	5	93	2	4310
2019	Provides services to public - French only	76	13	3	1	0	1	6	95	2	637
2019	Provides services to public - Both English and French	60	20	7	5	6	0	2	82	11	1999
2017	Provides services to public - English only	79	7	5	1	1	1	6	93	2	4350
2017	Provides services to public - French only	77	14	2	1	1	0	5	96	2	723
2017	Provides services to public - Both English and French	58	20	6	7	6	0	3	81	13	2315
2014	Provides services to public - English only	80	9	4	0	1	1	6	95	1	3847
2014	Provides services to public - French only	78	15	1	0	0	0	5	98	1	691
2014	Provides services to public - Both English and French	59	19	6	6	7	0	3	81	13	2273
2011	Provides services to public - English only	79	9	5	1	1	1	6	93	2	4163
2011	Provides services to public - French only	79	13	1	1	0	0	6	98	1	686
2011	Provides services to public - Both English and French	57	19	5	8	8	0	3	78	17	2296
2008	Provides services to public - English only	76	7	5	1	1	1	10	92	2	3964
2008	Provides services to public - French only	78	12	1	0	0	2	7	98	1	572
2008	Provides services to public - Both English and French	54	17	7	8	10	0	4	74	19	2022

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	26	26	19	11	9	6	3	58	22	4312
2019	Provides services to public - French only	27	32	17	5	3	11	5	70	10	636
2019	Provides services to public - Both English and French	26	30	17	9	7	7	4	63	18	2001
2017	Provides services to public - English only	27	26	15	12	10	6	4	59	24	4351
2017	Provides services to public - French only	27	34	13	6	2	9	8	73	11	724
2017	Provides services to public - Both English and French	25	30	16	11	6	6	5	62	20	2319
2014	Provides services to public - English only	26	28	17	12	10	5	3	58	24	3848
2014	Provides services to public - French only	23	40	17	7	4	6	4	69	12	690
2014	Provides services to public - Both English and French	23	32	18	11	8	6	4	60	20	2274

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	43	27	10	9	8	2	72	17	4306
2019	Provides services to public - French only	52	37	6	2	2	1	90	3	635
2019	Provides services to public - Both English and French	47	29	10	8	5	1	78	13	1996
2017	Provides services to public - English only	44	26	9	10	8	2	72	19	4348
2017	Provides services to public - French only	51	38	7	2	1	1	90	3	723
2017	Provides services to public - Both English and French	45	32	8	7	5	2	79	13	2316
2014	Provides services to public - English only	40	26	10	12	9	2	68	22	3845
2014	Provides services to public - French only	48	36	11	3	1	0	85	4	691
2014	Provides services to public - Both English and French	41	33	10	8	6	2	76	14	2274

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	46	34	8	8	4	0	79	12	4305
2019	Provides services to public - French only	51	40	5	2	1	0	92	4	635
2019	Provides services to public - Both English and French	49	34	8	6	3	0	83	9	1996
2017	Provides services to public - English only	41	38	8	8	4	1	79	12	4345
2017	Provides services to public - French only	46	47	5	1	1	0	93	1	724
2017	Provides services to public - Both English and French	42	42	8	5	3	0	84	8	2314
2014	Provides services to public - English only	35	39	10	11	4	1	75	15	3850
2014	Provides services to public - French only	39	50	8	2	1	0	89	3	691
2014	Provides services to public - Both English and French	36	45	9	6	3	0	82	9	2271

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	34	34	18	7	4	3	1	71	11	4316
2019	Provides services to public - French only	32	40	21	2	2	2	2	74	4	638
2019	Provides services to public - Both English and French	37	38	15	5	2	1	1	76	8	2002

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	28	22	23	8	7	2	11	57	17	4316
2019	Provides services to public - French only	22	25	22	5	4	2	20	60	11	637
2019	Provides services to public - Both English and French	31	24	19	7	5	2	12	65	13	1999

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	40	31	13	9	6	1	1	72	15	4317
2019	Provides services to public - French only	36	42	13	7	2	0	1	78	8	636
2019	Provides services to public - Both English and French	39	32	14	8	5	0	1	72	13	2003
2017	Provides services to public - English only	39	34	11	10	6	1	0	73	16	4353
2017	Provides services to public - French only	34	43	13	6	2	0	1	78	8	723
2017	Provides services to public - Both English and French	34	39	12	8	5	1	1	74	13	2317
2014	Provides services to public - English only	32	35	14	10	8	1	0	68	19	3850
2014	Provides services to public - French only	30	50	12	5	2	0	1	80	8	691
2014	Provides services to public - Both English and French	32	37	15	10	6	1	0	70	16	2272
2011	Provides services to public - English only	26	36	14	12	11	1	0	62	23	4174
2011	Provides services to public - French only	25	46	18	8	3	0	0	71	11	685
2011	Provides services to public - Both English and French	31	36	15	11	6	0	0	68	17	2297
2008	Provides services to public - English only	24	33	15	14	13	1	0	58	28	3969
2008	Provides services to public - French only	23	39	19	12	6	0	1	63	18	574
2008	Provides services to public - Both English and French	27	35	15	13	9	1	1	62	22	2025

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	50	25	12	5	4	2	1	78	10	4314
2019	Provides services to public - French only	47	36	10	3	1	3	0	86	4	634
2019	Provides services to public - Both English and French	46	32	11	5	3	2	1	80	9	1993
2017	Provides services to public - English only	48	28	11	6	5	2	1	78	11	4353
2017	Provides services to public - French only	42	40	11	3	1	3	0	85	4	722
2017	Provides services to public - Both English and French	43	34	11	6	3	3	1	79	9	2319
2014	Provides services to public - English only	41	29	14	8	6	2	1	71	14	3849
2014	Provides services to public - French only	34	45	12	4	2	2	0	82	6	691
2014	Provides services to public - Both English and French	38	33	14	7	4	3	0	74	12	2275
2011	Provides services to public - English only	38	31	14	9	6	2	0	70	15	4172
2011	Provides services to public - French only	31	45	17	4	1	1	0	77	6	685
2011	Provides services to public - Both English and French	38	33	15	7	4	2	0	73	12	2300
2008	Provides services to public - English only	34	31	14	10	8	3	1	67	18	3971
2008	Provides services to public - French only	29	39	18	7	3	3	0	71	11	574
2008	Provides services to public - Both English and French	36	33	13	8	6	3	1	71	15	2021

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	47	30	10	7	4	1	1	78	11	4304
2019	Provides services to public - French only	46	39	10	4	1	0	0	86	4	631
2019	Provides services to public - Both English and French	45	32	12	6	4	1	0	78	10	2001
2017	Provides services to public - English only	46	30	10	7	5	1	0	77	13	4345
2017	Provides services to public - French only	41	45	10	3	1	1	0	86	3	722
2017	Provides services to public - Both English and French	41	38	11	6	3	1	0	80	9	2317
2014	Provides services to public - English only	39	33	12	10	6	1	0	73	15	3846
2014	Provides services to public - French only	33	48	12	5	1	0	0	82	6	691
2014	Provides services to public - Both English and French	37	37	12	8	5	1	0	75	13	2275
2011	Provides services to public - English only	35	35	10	12	7	1	0	71	19	4163
2011	Provides services to public - French only	27	53	14	5	2	0	0	80	7	685
2011	Provides services to public - Both English and French	36	37	12	9	5	0	0	73	14	2300
2008	Provides services to public - English only	32	35	11	11	9	1	0	68	21	3965
2008	Provides services to public - French only	29	42	17	8	4	0	0	71	11	573
2008	Provides services to public - Both English and French	34	37	11	10	7	1	0	72	17	2022

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	82	8	4	0	1	0	5	94	1	4294
2019	Provides services to public - French only	81	11	1	0	0	0	6	98	0	631
2019	Provides services to public - Both English and French	74	14	4	2	4	0	2	90	6	1992
2017	Provides services to public - English only	83	7	4	0	1	1	5	95	1	4352
2017	Provides services to public - French only	81	12	2	1	0	0	3	97	1	721
2017	Provides services to public - Both English and French	72	15	3	2	4	0	2	90	6	2315
2014	Provides services to public - English only	81	9	3	0	1	0	6	96	1	3846
2014	Provides services to public - French only	77	17	1	0	0	0	4	99	0	691
2014	Provides services to public - Both English and French	70	16	4	2	5	0	3	88	8	2272
2011	Provides services to public - English only	81	8	4	1	1	1	5	95	1	4172
2011	Provides services to public - French only	82	12	1	0	0	0	5	99	1	684
2011	Provides services to public - Both English and French	71	13	4	4	6	0	2	86	10	2297
2008	Provides services to public - English only	82	4	2	0	1	1	9	96	1	3966
2008	Provides services to public - French only	84	7	1	0	0	0	8	99	0	571
2008	Provides services to public - Both English and French	68	11	4	5	7	0	4	83	13	2024

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	48	18	10	4	7	3	10	75	13	4314
2019	Provides services to public - French only	42	21	9	3	5	2	19	79	10	633
2019	Provides services to public - Both English and French	44	20	9	5	8	2	11	75	15	2002
2017	Provides services to public - English only	44	18	8	5	8	4	12	74	16	4343
2017	Provides services to public - French only	37	26	6	5	4	3	19	81	11	723
2017	Provides services to public - Both English and French	38	22	9	6	8	4	15	73	16	2317
2014	Provides services to public - English only	37	22	10	6	11	4	10	69	20	3846
2014	Provides services to public - French only	32	28	9	5	4	1	20	76	12	691
2014	Provides services to public - Both English and French	34	23	8	6	11	4	15	69	20	2274
2011	Provides services to public - English only	35	26	8	9	16	2	4	65	26	4172
2011	Provides services to public - French only	24	34	12	9	8	1	12	67	20	686
2011	Provides services to public - Both English and French	34	25	11	8	12	2	8	66	22	2295

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	56	23	10	4	4	2	81	9	4323
2019	Provides services to public - French only	56	29	9	3	2	1	86	5	638
2019	Provides services to public - Both English and French	55	27	9	3	4	1	83	7	2004
2017	Provides services to public - English only	54	24	10	4	6	2	80	10	4349
2017	Provides services to public - French only	49	34	10	4	1	1	85	5	724
2017	Provides services to public - Both English and French	50	29	11	4	4	2	81	8	2315

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	51	27	9	7	5	0	79	12	4324
2019	Provides services to public - French only	46	38	9	4	2	1	85	6	636
2019	Provides services to public - Both English and French	49	31	10	6	4	0	80	10	2005
2017	Provides services to public - English only	52	26	10	7	6	0	78	13	4340
2017	Provides services to public - French only	44	38	11	5	1	0	83	6	723
2017	Provides services to public - Both English and French	47	30	12	5	4	1	78	10	2310
2014	Provides services to public - English only	43	29	12	8	7	0	72	15	3844
2014	Provides services to public - French only	37	43	14	4	2	0	80	6	691
2014	Provides services to public - Both English and French	41	33	12	8	6	0	75	13	2273

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	23	42	12	18	4	2	66	22	233
2019	Provides services to public - French only	5	80	15	0	0	0	85	0	20
2019	Provides services to public - Both English and French	21	47	13	15	4	0	68	19	232

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	34	25	17	8	7	8	0	65	17	4320
2019	Provides services to public - French only	27	38	15	5	2	13	0	75	7	636
2019	Provides services to public - Both English and French	32	32	15	7	5	9	0	70	13	2007
2017	Provides services to public - English only	32	25	15	8	8	11	1	65	18	4356
2017	Provides services to public - French only	27	40	13	6	2	13	0	77	9	723
2017	Provides services to public - Both English and French	29	32	15	6	5	11	1	69	13	2318
2014	Provides services to public - English only	23	25	19	10	9	13	0	56	22	3846
2014	Provides services to public - French only	16	39	19	8	4	13	0	64	14	690
2014	Provides services to public - Both English and French	23	31	18	9	6	12	1	62	17	2276
2011	Provides services to public - English only	19	26	22	11	12	11	0	50	25	4172
2011	Provides services to public - French only	16	40	19	9	4	11	1	64	14	682
2011	Provides services to public - Both English and French	24	28	20	10	6	12	1	59	18	2298

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	26	17	11	10	3	0	60	23	4304
2019	Provides services to public - French only	24	42	20	6	3	4	0	69	10	634
2019	Provides services to public - Both English and French	29	32	20	9	7	3	0	63	16	2003
2017	Provides services to public - English only	29	27	16	11	10	5	0	60	23	4353
2017	Provides services to public - French only	23	39	22	8	4	4	1	65	12	723
2017	Provides services to public - Both English and French	26	32	18	10	8	4	0	61	20	2320
2014	Provides services to public - English only	19	25	21	15	14	5	0	47	31	3847
2014	Provides services to public - French only	11	39	28	11	7	4	0	52	18	690
2014	Provides services to public - Both English and French	19	30	23	13	10	5	0	51	24	2275
2011	Provides services to public - English only	15	25	21	17	19	3	0	41	37	4162
2011	Provides services to public - French only	8	28	33	17	9	5	0	38	27	685
2011	Provides services to public - Both English and French	18	27	23	14	12	4	0	48	28	2294
2008	Provides services to public - English only	18	29	17	16	17	3	0	48	34	3963
2008	Provides services to public - French only	10	33	29	13	12	3	0	44	26	573
2008	Provides services to public - Both English and French	20	31	21	14	10	3	0	53	25	2025

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	23	23	20	14	12	7	51	28	4298
2019	Provides services to public - French only	16	34	27	10	4	10	55	15	631
2019	Provides services to public - Both English and French	22	30	21	12	7	7	56	21	2003
2017	Provides services to public - English only	22	24	18	14	11	11	52	28	4349
2017	Provides services to public - French only	18	30	25	11	5	11	54	17	719
2017	Provides services to public - Both English and French	20	28	21	12	9	10	53	23	2311
2014	Provides services to public - English only	14	22	19	19	15	10	41	38	3846
2014	Provides services to public - French only	7	28	33	17	7	8	38	26	690
2014	Provides services to public - Both English and French	14	25	25	16	11	8	43	30	2274
2011	Provides services to public - English only	9	22	20	22	20	7	33	46	4166
2011	Provides services to public - French only	3	19	33	29	11	5	23	42	683
2011	Provides services to public - Both English and French	11	26	24	20	12	7	40	34	2297
2008	Provides services to public - English only	9	26	17	23	17	7	38	44	3970
2008	Provides services to public - French only	5	23	35	20	11	6	30	32	574
2008	Provides services to public - Both English and French	11	28	25	19	11	6	41	32	2024

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	23	27	17	16	13	4	52	31	4322
2019	Provides services to public - French only	19	42	21	11	4	4	63	15	634
2019	Provides services to public - Both English and French	22	31	21	14	9	4	55	24	2004
2017	Provides services to public - English only	22	29	15	14	13	7	55	29	4343
2017	Provides services to public - French only	21	38	20	11	4	5	63	16	723
2017	Provides services to public - Both English and French	21	33	19	12	10	5	57	23	2313
2014	Provides services to public - English only	15	26	16	19	18	5	44	39	3844
2014	Provides services to public - French only	10	39	29	12	7	4	50	20	690
2014	Provides services to public - Both English and French	16	29	20	17	13	5	47	32	2274
2011	Provides services to public - English only	11	28	17	21	20	3	40	42	4170
2011	Provides services to public - French only	7	35	30	19	6	2	43	26	684
2011	Provides services to public - Both English and French	14	32	20	19	12	3	47	32	2296
2008	Provides services to public - English only	12	33	13	22	16	3	47	39	3966
2008	Provides services to public - French only	9	38	29	17	5	3	48	23	574
2008	Provides services to public - Both English and French	15	37	18	18	9	3	53	28	2024

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	29	10	7	6	10	31	8	63	26	4328
2019	Provides services to public - French only	55	11	4	3	3	15	9	88	7	634
2019	Provides services to public - Both English and French	50	18	11	6	7	6	2	74	14	2006

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	27	40	18	9	4	1	68	14	4321
2019	Provides services to public - French only	26	53	14	4	1	1	80	5	634
2019	Provides services to public - Both English and French	28	42	18	6	4	2	71	10	2000
2017	Provides services to public - English only	28	40	17	8	5	2	69	13	4344
2017	Provides services to public - French only	27	53	14	2	2	1	81	4	724
2017	Provides services to public - Both English and French	26	43	17	7	4	2	71	11	2319
2014	Provides services to public - English only	22	39	19	10	7	2	63	17	3849
2014	Provides services to public - French only	19	56	18	4	2	1	76	6	691
2014	Provides services to public - Both English and French	23	43	18	8	5	2	68	13	2275
2011	Provides services to public - English only	19	40	18	13	9	2	60	22	4164
2011	Provides services to public - French only	17	51	20	10	2	1	69	12	682
2011	Provides services to public - Both English and French	24	42	17	10	5	2	68	15	2298

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	16	31	19	20	11	2	49	32	4296
2019	Provides services to public - French only	15	41	23	12	4	3	58	17	629
2019	Provides services to public - Both English and French	17	37	22	16	7	2	55	23	1994

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	34	35	13	10	5	2	1	71	16	4317
2019	Provides services to public - French only	29	48	11	8	3	1	0	78	11	633
2019	Provides services to public - Both English and French	31	39	15	7	4	2	1	72	12	2000
2017	Provides services to public - English only	38	35	11	7	5	3	1	77	12	4340
2017	Provides services to public - French only	30	47	9	8	2	3	1	80	10	724
2017	Provides services to public - Both English and French	34	40	11	8	4	3	1	77	12	2315
2014	Provides services to public - English only	39	37	10	7	4	3	1	79	11	3851
2014	Provides services to public - French only	29	56	8	4	2	2	0	87	5	691
2014	Provides services to public - Both English and French	34	40	11	8	4	3	1	77	12	2273
2011	Provides services to public - English only	32	36	12	9	6	4	1	72	16	4157
2011	Provides services to public - French only	27	45	13	8	2	4	1	75	11	682
2011	Provides services to public - Both English and French	34	36	13	9	4	3	1	73	14	2293
2008	Provides services to public - English only	26	36	12	11	9	5	1	66	21	3965
2008	Provides services to public - French only	24	42	15	9	5	6	1	70	14	573
2008	Provides services to public - Both English and French	29	37	13	10	7	4	1	69	18	2024

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	36	33	16	8	5	1	70	14	4311
2019	Provides services to public - French only	34	46	15	3	1	1	81	5	630
2019	Provides services to public - Both English and French	34	39	17	6	3	1	74	9	1997

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	21	24	17	14	14	8	1	50	31	4312
2019	Provides services to public - French only	19	34	21	9	5	10	2	60	16	635
2019	Provides services to public - Both English and French	21	25	21	12	11	8	2	51	26	2003
2017	Provides services to public - English only	21	23	15	14	15	10	2	50	33	4341
2017	Provides services to public - French only	16	33	20	11	5	12	3	58	19	721
2017	Provides services to public - Both English and French	19	24	17	14	11	11	3	50	30	2314
2014	Provides services to public - English only	17	23	16	17	17	8	1	45	37	3848
2014	Provides services to public - French only	12	38	19	14	7	9	1	55	24	691
2014	Provides services to public - Both English and French	16	25	19	15	14	9	2	45	33	2276
2011	Provides services to public - English only	14	23	18	18	18	9	1	41	39	4172
2011	Provides services to public - French only	11	33	25	13	5	11	3	50	21	685
2011	Provides services to public - Both English and French	15	23	18	15	11	14	3	46	32	2297

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	22	27	16	15	16	3	0	51	32	4319
2019	Provides services to public - French only	19	41	22	11	4	3	0	61	15	634
2019	Provides services to public - Both English and French	23	31	19	13	10	3	1	56	24	1995
2017	Provides services to public - English only	22	29	16	15	14	4	0	53	30	4353
2017	Provides services to public - French only	23	41	18	12	3	3	0	66	16	722
2017	Provides services to public - Both English and French	24	32	17	13	10	4	0	59	23	2308
2014	Provides services to public - English only	14	27	18	18	18	4	1	43	38	3851
2014	Provides services to public - French only	18	41	21	12	5	3	0	62	17	690
2014	Provides services to public - Both English and French	19	32	19	15	12	4	0	53	28	2276
2011	Provides services to public - English only	12	27	18	19	21	2	0	40	41	4169
2011	Provides services to public - French only	13	38	28	14	6	2	0	51	20	684
2011	Provides services to public - Both English and French	18	31	20	17	12	2	1	50	29	2299
2008	Provides services to public - English only	11	31	18	19	19	2	0	43	38	3967
2008	Provides services to public - French only	9	35	31	17	7	1	0	44	24	574
2008	Provides services to public - Both English and French	18	32	21	17	10	2	0	51	27	2022

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	21	24	15	16	20	3	1	47	38	4323
2019	Provides services to public - French only	15	29	22	17	11	4	2	47	30	636
2019	Provides services to public - Both English and French	22	27	16	13	17	3	2	51	31	2004
2017	Provides services to public - English only	20	24	14	17	20	3	2	46	39	4351
2017	Provides services to public - French only	17	32	19	16	9	5	2	52	27	724
2017	Provides services to public - Both English and French	21	25	16	15	17	4	2	49	33	2314
2014	Provides services to public - English only	11	19	15	20	29	3	3	32	52	3851
2014	Provides services to public - French only	9	28	21	18	16	5	3	41	37	691
2014	Provides services to public - Both English and French	14	21	17	19	24	3	2	37	46	2272
2011	Provides services to public - English only	9	21	15	20	32	2	2	31	54	4169
2011	Provides services to public - French only	9	25	25	20	15	3	4	36	37	685
2011	Provides services to public - Both English and French	13	25	17	20	22	2	2	39	44	2299
2008	Provides services to public - English only	13	30	15	20	19	1	1	45	40	3964
2008	Provides services to public - French only	11	36	20	16	11	3	3	50	29	574
2008	Provides services to public - Both English and French	20	33	16	16	12	1	1	55	29	2020

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	44	25	15	7	5	1	4	72	13	4315
2019	Provides services to public - French only	51	18	15	5	4	2	5	74	10	634
2019	Provides services to public - Both English and French	47	22	16	6	4	1	4	73	10	2002

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	52	8	6	4	5	4	20	79	12	4314
2019	Provides services to public - French only	44	11	9	11	8	4	12	66	23	636
2019	Provides services to public - Both English and French	62	9	8	4	4	2	12	82	9	2004

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	36	23	18	9	7	3	4	63	18	4315
2019	Provides services to public - French only	35	22	19	11	6	3	4	62	18	635
2019	Provides services to public - Both English and French	40	23	17	8	7	1	3	66	16	2001

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	33	20	18	11	9	5	4	59	22	4304
2019	Provides services to public - French only	33	20	20	12	7	3	4	58	21	636
2019	Provides services to public - Both English and French	37	20	18	10	8	3	4	62	19	1994

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	28	17	18	13	16	4	4	49	31	4306
2019	Provides services to public - French only	23	13	19	19	19	4	3	38	41	635
2019	Provides services to public - Both English and French	32	16	18	13	15	3	4	51	30	1998

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	59	17	9	3	2	4	6	84	6	4309
2019	Provides services to public - French only	64	15	9	4	1	3	5	85	5	634
2019	Provides services to public - Both English and French	63	15	10	3	2	2	5	84	5	2002

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	67	10	6	3	4	5	5	86	7	4303
2019	Provides services to public - French only	75	8	5	2	2	3	4	90	5	630
2019	Provides services to public - Both English and French	71	10	5	3	3	4	4	88	6	1993

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	68	9	5	3	3	3	9	88	6	4312
2019	Provides services to public - French only	75	8	4	1	2	3	7	92	3	633
2019	Provides services to public - Both English and French	72	9	5	1	2	3	9	91	3	1995

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	14	33	21	16	10	5	1	50	28	4312
2019	Provides services to public - French only	8	30	33	16	5	7	1	42	23	633
2019	Provides services to public - Both English and French	16	35	24	13	6	4	0	54	21	1999
2017	Provides services to public - English only	16	28	21	16	11	7	1	47	30	4347
2017	Provides services to public - French only	12	33	27	13	5	9	0	49	21	722
2017	Provides services to public - Both English and French	17	31	23	14	9	6	1	52	24	2314

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	34	35	14	9	6	2	0	71	15	4303
2019	Provides services to public - French only	32	44	14	5	3	2	0	78	8	630
2019	Provides services to public - Both English and French	38	36	14	6	3	2	0	76	9	1992
2017	Provides services to public - English only	42	35	11	6	4	2	0	79	10	4349
2017	Provides services to public - French only	36	46	11	4	1	2	0	84	5	723
2017	Provides services to public - Both English and French	41	39	11	5	2	3	0	81	7	2310
2014	Provides services to public - English only	37	34	14	7	5	3	0	73	13	3845
2014	Provides services to public - French only	27	49	13	5	2	3	1	79	7	690
2014	Provides services to public - Both English and French	37	37	14	5	3	4	0	77	8	2274
2011	Provides services to public - English only	27	34	17	9	9	4	0	63	19	4169
2011	Provides services to public - French only	18	42	23	7	4	6	0	64	11	684
2011	Provides services to public - Both English and French	31	35	17	7	5	4	0	70	12	2295

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	44	31	13	5	4	2	0	78	8	4298
2019	Provides services to public - French only	40	43	9	4	1	2	1	86	5	634
2019	Provides services to public - Both English and French	43	35	13	4	2	3	1	80	6	1998
2017	Provides services to public - English only	43	32	14	4	4	4	1	78	8	4343
2017	Provides services to public - French only	34	44	13	3	2	3	1	81	5	722
2017	Provides services to public - Both English and French	37	37	14	4	3	4	1	78	8	2313
2014	Provides services to public - English only	40	32	15	4	4	5	0	75	9	3846
2014	Provides services to public - French only	29	46	14	4	2	3	2	79	6	689
2014	Provides services to public - Both English and French	39	34	14	3	3	5	1	78	7	2276

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	47	32	10	6	5	0	79	11	4316
2019	Provides services to public - French only	48	41	7	2	1	0	90	3	634
2019	Provides services to public - Both English and French	49	34	10	4	3	0	83	7	2004
2017	Provides services to public - English only	46	35	8	6	4	0	82	10	4354
2017	Provides services to public - French only	43	45	8	2	1	0	89	3	723
2017	Provides services to public - Both English and French	46	39	8	4	2	0	85	7	2318
2014	Provides services to public - English only	39	34	12	8	5	1	74	13	3847
2014	Provides services to public - French only	35	50	9	4	1	0	85	5	690
2014	Provides services to public - Both English and French	41	40	11	5	3	0	81	8	2275
2011	Provides services to public - English only	30	36	14	10	9	1	67	19	4158
2011	Provides services to public - French only	21	47	20	8	4	0	68	12	684
2011	Provides services to public - Both English and French	35	39	14	7	4	0	74	12	2295
2008	Provides services to public - English only	29	38	13	11	9	0	67	19	3964
2008	Provides services to public - French only	20	42	22	12	4	1	62	16	574
2008	Provides services to public - Both English and French	33	40	13	8	5	1	74	12	2023

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	34	29	16	11	9	1	64	20	4305
2019	Provides services to public - French only	39	38	15	3	4	0	78	7	629
2019	Provides services to public - Both English and French	39	32	16	7	5	0	71	13	1998
2017	Provides services to public - English only	33	31	16	10	9	1	64	19	4345
2017	Provides services to public - French only	36	39	16	5	3	1	76	8	723
2017	Provides services to public - Both English and French	35	34	15	9	6	1	70	15	2316
2014	Provides services to public - English only	21	31	17	15	14	1	53	29	3849
2014	Provides services to public - French only	20	45	21	10	3	1	65	13	691
2014	Provides services to public - Both English and French	24	35	20	13	7	1	60	20	2274
2011	Provides services to public - English only	19	30	20	15	15	1	50	30	4165
2011	Provides services to public - French only	13	40	28	10	6	2	55	17	685
2011	Provides services to public - Both English and French	23	35	20	12	8	1	59	20	2296

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	32	16	12	8	0	64	21	4290
2019	Provides services to public - French only	35	45	13	4	3	0	80	7	629
2019	Provides services to public - Both English and French	37	35	14	9	5	0	72	14	1991
2017	Provides services to public - English only	32	33	15	11	7	0	66	19	4347
2017	Provides services to public - French only	33	43	16	5	2	0	76	7	722
2017	Provides services to public - Both English and French	33	36	17	9	5	0	70	13	2317
2014	Provides services to public - English only	20	34	17	17	11	1	55	29	3849
2014	Provides services to public - French only	19	45	23	8	4	1	65	12	690
2014	Provides services to public - Both English and French	22	37	21	12	7	1	60	19	2272
2011	Provides services to public - English only	18	32	18	17	15	1	51	31	4155
2011	Provides services to public - French only	12	41	29	12	5	0	53	18	684
2011	Provides services to public - Both English and French	22	36	21	12	8	1	58	20	2294
2008	Provides services to public - English only	23	38	14	16	9	0	61	25	3969
2008	Provides services to public - French only	20	42	24	10	4	0	62	14	573
2008	Provides services to public - Both English and French	27	39	17	11	6	0	66	17	2020

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	25	20	19	16	16	4	0	47	34	4322
2019	Provides services to public - French only	25	27	25	10	6	6	0	55	18	634
2019	Provides services to public - Both English and French	31	22	18	12	11	4	0	56	25	2006
2017	Provides services to public - English only	24	22	19	15	14	5	0	49	31	4346
2017	Provides services to public - French only	26	28	22	10	5	9	1	60	16	722
2017	Provides services to public - Both English and French	27	25	20	13	10	5	0	54	25	2318
2014	Provides services to public - English only	20	22	17	19	17	5	1	44	38	3847
2014	Provides services to public - French only	18	28	24	14	6	9	1	52	22	690
2014	Provides services to public - Both English and French	19	25	21	15	13	6	1	47	30	2274
2011	Provides services to public - English only	22	22	17	16	18	6	1	46	36	4163
2011	Provides services to public - French only	18	29	23	14	6	9	1	52	22	683
2011	Provides services to public - Both English and French	24	23	20	14	13	6	1	50	29	2290
2008	Provides services to public - English only	21	25	16	18	13	6	1	50	33	3969
2008	Provides services to public - French only	23	34	17	11	8	7	1	61	21	572
2008	Provides services to public - Both English and French	26	27	18	13	11	5	0	56	25	2023

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public - English only	29	31	40	4334
2019	Provides services to public - French only	22	44	34	638
2019	Provides services to public - Both English and French	30	35	36	2010
2017	Provides services to public - English only	26	35	39	4355
2017	Provides services to public - French only	21	51	28	722
2017	Provides services to public - Both English and French	29	38	33	2317
2014	Provides services to public - English only	26	34	40	3852
2014	Provides services to public - French only	21	55	24	691
2014	Provides services to public - Both English and French	29	37	34	2273
2011	Provides services to public - English only	27	37	36	4171
2011	Provides services to public - French only	22	57	21	683
2011	Provides services to public - Both English and French	32	37	32	2301

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public - English only	12	33	40	8	2	5	1248
2019	Provides services to public - French only	17	54	23	5	1	1	142
2019	Provides services to public - Both English and French	11	35	37	6	4	6	589
2017	Provides services to public - English only	15	29	36	9	5	5	1114
2017	Provides services to public - French only	20	53	18	1	1	5	153
2017	Provides services to public - Both English and French	13	32	37	5	7	7	668
2014	Provides services to public - English only	19	27	33	13	9999	8	1004
2014	Provides services to public - French only	38	26	16	11	9999	9	141
2014	Provides services to public - Both English and French	13	27	43	8	9999	9	658
2011	Provides services to public - English only	20	21	32	11	9999	15	1131
2011	Provides services to public - French only	47	25	18	5	9999	4	148
2011	Provides services to public - Both English and French	16	28	37	7	9999	11	728

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	29	49	10	8	3	1	1	79	11	4297
2019	Provides services to public - French only	14	53	17	11	3	0	1	68	15	632
2019	Provides services to public - Both English and French	27	45	12	9	3	1	2	75	13	1999

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	49	29	11	3	2	5	1	83	6	4297
2019	Provides services to public - French only	43	42	8	1	1	4	1	90	2	631
2019	Provides services to public - Both English and French	46	32	10	3	1	6	2	85	4	1995

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	15	85	4322
2019	Provides services to public - French only	10	90	636
2019	Provides services to public - Both English and French	13	87	2008

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	52	48	638
2019	Provides services to public - French only	61	39	64
2019	Provides services to public - Both English and French	52	48	265

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	57	43	638
2019	Provides services to public - French only	47	53	64
2019	Provides services to public - Both English and French	50	50	265

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	3	97	638

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	0	100	638

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	5	95	638
2019	Provides services to public - French only	0	100	64
2019	Provides services to public - Both English and French	7	93	265

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	30	70	638

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	2	98	638

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	48	52	626
2019	Provides services to public - French only	21	79	62
2019	Provides services to public - Both English and French	39	61	262

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	40	60	626
2019	Provides services to public - French only	41	59	62
2019	Provides services to public - Both English and French	37	63	262

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	45	55	626
2019	Provides services to public - French only	33	67	62
2019	Provides services to public - Both English and French	44	56	262

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	41	59	626
2019	Provides services to public - French only	36	64	62
2019	Provides services to public - Both English and French	41	59	262

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	24	76	626
2019	Provides services to public - French only	10	90	62
2019	Provides services to public - Both English and French	25	75	262

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	57	43	626
2019	Provides services to public - French only	59	41	62
2019	Provides services to public - Both English and French	61	39	262

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	40	60	626
2019	Provides services to public - French only	24	76	62
2019	Provides services to public - Both English and French	38	62	262

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	1	99	626
2019	Provides services to public - French only	0	100	62
2019	Provides services to public - Both English and French	4	96	262

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	9	91	626
2019	Provides services to public - French only	10	90	62
2019	Provides services to public - Both English and French	12	88	262

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	16	84	626
2019	Provides services to public - French only	13	87	62
2019	Provides services to public - Both English and French	16	84	262

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	53	47	626
2019	Provides services to public - French only	30	70	62
2019	Provides services to public - Both English and French	44	56	262

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	31	69	626
2019	Provides services to public - French only	13	87	62
2019	Provides services to public - Both English and French	29	71	262

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	14	86	626
2019	Provides services to public - French only	17	83	62
2019	Provides services to public - Both English and French	20	80	262

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	51	49	623
2019	Provides services to public - French only	67	33	61
2019	Provides services to public - Both English and French	59	41	258

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	25	75	623
2019	Provides services to public - French only	24	76	61
2019	Provides services to public - Both English and French	26	74	258

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	5	95	623
2019	Provides services to public - French only	8	92	61
2019	Provides services to public - Both English and French	5	95	258

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	27	73	623
2019	Provides services to public - French only	24	76	61
2019	Provides services to public - Both English and French	18	82	258

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	11	89	623
2019	Provides services to public - French only	11	89	61
2019	Provides services to public - Both English and French	10	90	258

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	8	92	623
2019	Provides services to public - French only	13	87	61
2019	Provides services to public - Both English and French	9	91	258

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	16	84	623
2019	Provides services to public - French only	19	81	61
2019	Provides services to public - Both English and French	12	88	258

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	11	89	623
2019	Provides services to public - French only	8	92	61
2019	Provides services to public - Both English and French	17	83	258

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	27	73	623
2019	Provides services to public - French only	12	88	61
2019	Provides services to public - Both English and French	21	79	258

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	12	88	570
2019	Provides services to public - French only	20	80	53
2019	Provides services to public - Both English and French	16	84	235

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	19	81	570
2019	Provides services to public - French only	24	76	53
2019	Provides services to public - Both English and French	21	79	235

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	11	89	570
2019	Provides services to public - French only	20	80	53
2019	Provides services to public - Both English and French	11	89	235

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	7	93	570

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	12	88	570
2019	Provides services to public - French only	11	89	53
2019	Provides services to public - Both English and French	10	90	235

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	570
2019	Provides services to public - French only	19	81	53
2019	Provides services to public - Both English and French	12	88	235

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	5	95	570

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	11	89	570

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	15	85	570
2019	Provides services to public - French only	17	83	53
2019	Provides services to public - Both English and French	16	84	235

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	33	67	570
2019	Provides services to public - French only	18	82	53
2019	Provides services to public - Both English and French	24	76	235

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	570
2019	Provides services to public - French only	9	91	53
2019	Provides services to public - Both English and French	9	91	235

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	50	50	570
2019	Provides services to public - French only	27	73	53
2019	Provides services to public - Both English and French	39	61	235

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	2	98	570

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	55	45	570
2019	Provides services to public - French only	32	68	53
2019	Provides services to public - Both English and French	46	54	235

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	4	96	570

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	13	87	570
2019	Provides services to public - French only	21	79	53
2019	Provides services to public - Both English and French	21	79	235

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	19	81	4313
2019	Provides services to public - French only	14	86	635
2019	Provides services to public - Both English and French	17	83	1999

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	17	14	21	7	8	25	7	46	23	4324
2019	Provides services to public - French only	16	18	17	6	4	28	11	57	16	635
2019	Provides services to public - Both English and French	20	15	20	5	6	23	10	53	17	2005
2017	Provides services to public - English only	16	14	19	7	9	27	9	47	24	4354
2017	Provides services to public - French only	13	20	15	4	2	33	13	60	11	724
2017	Provides services to public - Both English and French	16	17	18	6	6	26	11	53	18	2320
2014	Provides services to public - English only	14	14	22	8	8	27	7	42	25	3850
2014	Provides services to public - French only	9	20	19	4	2	33	12	54	12	692
2014	Provides services to public - Both English and French	13	16	17	7	6	30	11	50	21	2272

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	36	26	16	7	6	8	1	68	15	4328
2019	Provides services to public - French only	35	40	11	4	2	6	1	81	7	636
2019	Provides services to public - Both English and French	35	29	17	5	4	8	1	71	11	2003
2017	Provides services to public - English only	31	26	16	7	6	12	1	66	15	4345
2017	Provides services to public - French only	27	43	16	3	1	8	1	77	5	722
2017	Provides services to public - Both English and French	29	32	17	5	4	10	2	70	11	2311
2014	Provides services to public - English only	24	25	21	8	7	14	1	57	18	3848
2014	Provides services to public - French only	19	44	19	3	2	12	1	73	6	692
2014	Provides services to public - Both English and French	23	31	18	6	5	16	2	66	13	2275
2011	Provides services to public - English only	30	33	16	8	6	7	0	67	15	4161
2011	Provides services to public - French only	25	45	17	5	1	6	1	75	7	683
2011	Provides services to public - Both English and French	32	35	15	5	3	10	0	74	9	2300

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	9	91	4319
2019	Provides services to public - French only	5	95	635
2019	Provides services to public - Both English and French	8	92	2001

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	34	66	374
2019	Provides services to public - French only	29	71	31
2019	Provides services to public - Both English and French	34	66	157

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	70	30	374
2019	Provides services to public - French only	82	18	31
2019	Provides services to public - Both English and French	71	29	157

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	2	98	374
2019	Provides services to public - French only	0	100	31
2019	Provides services to public - Both English and French	4	96	157

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	0	100	374

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	7	93	374
2019	Provides services to public - French only	0	100	31
2019	Provides services to public - Both English and French	9	91	157

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	25	75	374

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	374

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	34	66	365

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	24	76	365
2019	Provides services to public - French only	17	83	29
2019	Provides services to public - Both English and French	25	75	152

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	19	81	365

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	7	93	365

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	33	67	365
2019	Provides services to public - French only	16	84	29
2019	Provides services to public - Both English and French	26	74	152

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	21	79	365

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	5	95	365

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	3	97	365
2019	Provides services to public - French only	0	100	29
2019	Provides services to public - Both English and French	3	97	152

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	365

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	19	81	365
2019	Provides services to public - French only	17	83	29
2019	Provides services to public - Both English and French	21	79	152

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	2	98	365

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	24	76	365

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	No (%)	Total responses
2019	Provides services to public - English only	100	365
2019	Provides services to public - French only	100	29
2019	Provides services to public - Both English and French	100	152

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	15	85	365
2019	Provides services to public - French only	34	66	29
2019	Provides services to public - Both English and French	27	73	152

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	31	69	361
2019	Provides services to public - French only	47	53	28
2019	Provides services to public - Both English and French	28	72	152

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	13	87	361
2019	Provides services to public - French only	21	79	28
2019	Provides services to public - Both English and French	13	87	152

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	3	97	361
2019	Provides services to public - French only	0	100	28
2019	Provides services to public - Both English and French	4	96	152

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	22	78	361
2019	Provides services to public - French only	17	83	28
2019	Provides services to public - Both English and French	16	84	152

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	5	95	361

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	8	92	361

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	11	89	361
2019	Provides services to public - French only	20	80	28
2019	Provides services to public - Both English and French	14	86	152

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	9	91	361

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	44	56	361
2019	Provides services to public - French only	32	68	28
2019	Provides services to public - Both English and French	46	54	152

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	5	95	315

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	16	84	315

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	7	93	315

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	6	94	315

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	4	96	315

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	6	94	315

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	3	97	315

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	9	91	315

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	13	87	315

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	30	70	315

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	7	93	315

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	42	58	315

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	2	98	315

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	56	44	315

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	3	97	315

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	11	89	315

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	11	89	4316
2019	Provides services to public - French only	6	94	635
2019	Provides services to public - Both English and French	10	90	2003

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	20	13	22	5	5	28	7	51	16	4318
2019	Provides services to public - French only	19	20	16	2	2	31	10	67	6	634
2019	Provides services to public - Both English and French	21	15	21	4	3	27	9	56	11	2004
2017	Provides services to public - English only	18	14	21	4	4	31	8	53	13	4348
2017	Provides services to public - French only	15	22	13	2	3	34	11	68	9	723
2017	Provides services to public - Both English and French	18	19	19	3	3	29	10	59	10	2321
2014	Provides services to public - English only	14	14	23	5	4	32	8	47	15	3846
2014	Provides services to public - French only	8	23	16	3	1	39	10	62	8	690
2014	Provides services to public - Both English and French	15	17	18	3	3	34	10	57	11	2274

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	39	24	17	5	4	10	1	71	10	4312
2019	Provides services to public - French only	36	39	11	2	1	9	1	84	4	631
2019	Provides services to public - Both English and French	38	27	17	4	3	10	1	73	7	2002
2017	Provides services to public - English only	34	27	16	4	4	13	2	72	9	4346
2017	Provides services to public - French only	29	42	13	3	1	10	2	80	5	722
2017	Provides services to public - Both English and French	32	33	15	3	2	12	2	76	6	2314
2014	Provides services to public - English only	27	26	20	5	4	17	2	65	11	3845
2014	Provides services to public - French only	19	46	16	2	1	16	1	77	4	691
2014	Provides services to public - Both English and French	25	32	17	3	3	18	3	72	7	2273
2011	Provides services to public - English only	34	33	15	5	4	9	0	74	10	4160
2011	Provides services to public - French only	25	49	14	3	1	8	0	81	4	683
2011	Provides services to public - Both English and French	36	37	13	3	1	9	0	80	5	2296

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	15	23	21	15	26	0	1	38	41	4326
2019	Provides services to public - French only	12	16	22	20	30	0	0	28	50	637
2019	Provides services to public - Both English and French	15	21	21	16	26	0	1	36	43	2007
2017	Provides services to public - English only	17	23	18	17	23	0	2	41	40	4347
2017	Provides services to public - French only	11	15	18	21	33	0	2	27	55	724
2017	Provides services to public - Both English and French	15	18	19	17	28	1	2	34	46	2315

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	19	25	24	16	15	1	1	44	31	4321
2019	Provides services to public - French only	18	20	27	21	14	0	1	38	35	635
2019	Provides services to public - Both English and French	19	25	27	15	12	0	1	45	28	2008
2017	Provides services to public - English only	18	24	23	16	15	0	2	44	32	4348
2017	Provides services to public - French only	15	20	30	19	13	1	2	36	33	721
2017	Provides services to public - Both English and French	19	23	29	15	12	0	1	42	28	2312

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	23	17	11	10	1	6	59	23	4292
2019	Provides services to public - French only	20	25	25	15	13	1	2	46	29	634
2019	Provides services to public - Both English and French	27	26	21	11	9	1	6	57	21	1998
2017	Provides services to public - English only	28	23	17	11	11	1	8	57	25	4339
2017	Provides services to public - French only	20	19	27	15	12	1	5	42	29	718
2017	Provides services to public - Both English and French	25	24	21	13	9	1	7	53	24	2307

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	21	22	21	15	18	2	2	44	34	4306
2019	Provides services to public - French only	20	22	26	15	14	1	1	44	29	631
2019	Provides services to public - Both English and French	18	24	21	17	18	1	1	43	36	1999
2017	Provides services to public - English only	22	21	20	15	16	2	3	46	33	4348
2017	Provides services to public - French only	28	21	22	13	8	3	5	53	23	722
2017	Provides services to public - Both English and French	20	22	20	17	17	1	3	43	36	2317

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	60	17	7	3	2	1	10	86	6	4309
2019	Provides services to public - French only	55	21	9	2	1	1	11	86	4	635
2019	Provides services to public - Both English and French	55	20	9	3	2	0	10	84	6	2003
2017	Provides services to public - English only	54	17	8	3	3	1	14	84	7	4343
2017	Provides services to public - French only	49	22	9	3	1	1	15	84	5	721
2017	Provides services to public - Both English and French	46	22	11	5	3	1	13	78	9	2315

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	29	29	20	10	10	1	59	21	4323
2019	Provides services to public - French only	33	29	22	10	6	1	62	16	636
2019	Provides services to public - Both English and French	33	29	20	10	7	2	63	17	2002
2017	Provides services to public - English only	26	28	22	13	10	1	54	24	4342
2017	Provides services to public - French only	30	27	24	10	7	2	58	17	724
2017	Provides services to public - Both English and French	28	30	21	11	8	1	59	19	2308

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	26	29	22	12	9	1	2	56	21	4316
2019	Provides services to public - French only	27	32	24	9	5	1	2	61	14	634
2019	Provides services to public - Both English and French	26	33	21	10	6	1	2	61	17	1998
2017	Provides services to public - English only	26	28	22	12	8	1	3	55	22	4343
2017	Provides services to public - French only	28	30	23	10	4	1	4	62	14	721
2017	Provides services to public - Both English and French	27	29	21	12	7	1	3	59	20	2309

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	26	29	20	13	9	1	1	56	23	4311
2019	Provides services to public - French only	31	32	22	10	3	1	1	65	13	631
2019	Provides services to public - Both English and French	28	30	20	11	6	1	3	61	18	2000
2017	Provides services to public - English only	26	29	20	12	9	2	3	57	22	4338
2017	Provides services to public - French only	30	28	22	10	5	1	3	61	16	723
2017	Provides services to public - Both English and French	26	28	22	12	7	1	3	57	20	2308

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	35	29	17	10	7	1	1	65	17	4306
2019	Provides services to public - French only	42	31	16	6	2	1	1	75	9	633
2019	Provides services to public - Both English and French	35	30	19	9	5	0	2	66	14	2002
2017	Provides services to public - English only	35	28	17	9	7	1	3	66	17	4342
2017	Provides services to public - French only	35	31	18	6	4	1	5	70	10	724
2017	Provides services to public - Both English and French	32	29	18	11	6	1	3	63	17	2308

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	34	26	17	11	10	1	1	62	21	4298
2019	Provides services to public - French only	35	31	17	11	6	0	0	66	17	635
2019	Provides services to public - Both English and French	37	27	16	10	8	1	1	65	18	1999

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	22	27	23	14	14	0	0	49	28	4297
2019	Provides services to public - French only	25	25	25	16	9	0	0	50	25	634
2019	Provides services to public - Both English and French	28	27	22	12	9	0	1	56	22	1991
2017	Provides services to public - English only	20	28	23	15	12	1	1	50	27	4336
2017	Provides services to public - French only	19	28	27	14	9	0	2	48	24	723
2017	Provides services to public - Both English and French	23	28	24	14	8	1	2	53	23	2305

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	43	25	16	7	7	2	70	15	4302
2019	Provides services to public - French only	43	27	17	7	4	2	71	11	632
2019	Provides services to public - Both English and French	48	24	13	7	5	3	75	12	1995
2017	Provides services to public - English only	43	25	16	8	6	2	70	14	4345
2017	Provides services to public - French only	48	26	16	5	3	2	75	8	723
2017	Provides services to public - Both English and French	49	23	14	6	4	3	75	11	2311

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	62	15	8	3	4	1	7	84	8	4302
2019	Provides services to public - French only	68	16	7	2	1	0	5	89	4	635
2019	Provides services to public - Both English and French	64	15	7	3	2	1	8	87	5	1995
2017	Provides services to public - English only	67	13	7	4	4	1	4	85	8	4347
2017	Provides services to public - French only	69	14	6	3	3	0	5	87	6	723
2017	Provides services to public - Both English and French	67	13	6	4	4	1	5	85	8	2316

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	68	13	7	4	5	1	3	83	10	4311
2019	Provides services to public - French only	73	13	5	3	3	0	2	88	6	637
2019	Provides services to public - Both English and French	68	12	7	4	4	1	4	84	9	1994
2017	Provides services to public - English only	56	25	8	4	3	0	3	85	7	4342
2017	Provides services to public - French only	63	18	9	3	2	0	5	86	4	720
2017	Provides services to public - Both English and French	56	23	10	4	3	0	4	83	7	2312

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	59	24	9	4	3	0	2	84	7	4296
2019	Provides services to public - French only	63	19	9	4	2	0	2	84	7	629
2019	Provides services to public - Both English and French	57	23	10	4	2	0	3	83	7	1990
2017	Provides services to public - English only	59	19	9	5	4	1	3	81	10	4344
2017	Provides services to public - French only	65	17	6	4	2	0	5	87	6	719
2017	Provides services to public - Both English and French	61	17	8	5	5	0	4	82	10	2314

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	59	19	10	5	6	0	1	79	11	4292
2019	Provides services to public - French only	71	14	6	4	3	0	2	87	7	635
2019	Provides services to public - Both English and French	61	18	10	5	4	0	2	81	9	1990
2017	Provides services to public - English only	53	7	3	1	1	1	35	92	3	4338
2017	Provides services to public - French only	61	4	2	1	0	0	31	95	2	719
2017	Provides services to public - Both English and French	54	8	4	2	1	0	31	90	4	2315

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	55	6	2	1	1	0	34	93	3	4265
2019	Provides services to public - French only	66	3	1	1	0	0	29	97	1	633
2019	Provides services to public - Both English and French	57	8	4	1	1	0	29	92	3	1985
2017	Provides services to public - English only	48	22	13	6	4	1	6	75	11	4321
2017	Provides services to public - French only	61	16	10	3	2	0	7	84	5	717
2017	Provides services to public - Both English and French	55	19	11	5	3	1	7	80	8	2301

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	50	22	12	6	5	0	4	75	12	4304
2019	Provides services to public - French only	61	16	12	3	3	0	4	81	6	633
2019	Provides services to public - Both English and French	55	20	11	5	3	1	5	79	9	1993
2017	Provides services to public - English only	45	19	11	9	11	1	4	67	21	4349
2017	Provides services to public - French only	46	17	16	9	7	0	5	66	17	724
2017	Provides services to public - Both English and French	54	16	10	6	8	1	6	75	15	2319

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	54	19	11	5	7	1	4	76	13	4315
2019	Provides services to public - French only	50	19	14	8	6	0	4	71	14	637
2019	Provides services to public - Both English and French	58	16	9	6	7	0	4	78	13	1999
2017	Provides services to public - English only	41	33	14	5	3	1	3	77	9	4341
2017	Provides services to public - French only	43	29	17	5	3	0	3	75	8	721
2017	Provides services to public - Both English and French	44	29	15	5	3	0	3	76	8	2316

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	44	30	14	6	4	2	76	10	4294
2019	Provides services to public - French only	47	25	17	6	2	1	73	9	638
2019	Provides services to public - Both English and French	47	27	15	5	3	2	77	8	2000

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	14	30	33	15	8	0	44	23	4323
2019	Provides services to public - French only	14	27	38	16	5	0	41	21	638
2019	Provides services to public - Both English and French	14	31	36	13	5	0	45	18	2008
2017	Provides services to public - English only	11	28	37	15	9	0	38	24	4353
2017	Provides services to public - French only	9	27	41	15	7	1	36	22	720
2017	Provides services to public - Both English and French	11	28	38	16	6	0	40	22	2318

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	20	24	35	15	6	21	44	4295
2019	Provides services to public - French only	9	22	40	17	11	28	32	638
2019	Provides services to public - Both English and French	13	22	37	19	9	28	35	1990
2017	Provides services to public - English only	16	24	38	15	6	21	40	4339
2017	Provides services to public - French only	5	23	40	21	10	31	29	722
2017	Provides services to public - Both English and French	9	24	38	19	10	28	34	2313

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	30	39	14	11	6	1	69	17	4312
2019	Provides services to public - French only	28	48	14	7	2	1	77	9	634
2019	Provides services to public - Both English and French	31	40	15	8	4	1	72	13	1997
2017	Provides services to public - English only	27	39	13	10	8	3	68	19	4354
2017	Provides services to public - French only	16	48	20	9	3	4	66	13	723
2017	Provides services to public - Both English and French	24	40	18	9	6	3	67	15	2319

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	21	31	17	17	13	1	53	30	4320
2019	Provides services to public - French only	19	40	21	14	6	0	59	20	636
2019	Provides services to public - Both English and French	23	34	18	14	9	1	58	24	2008
2017	Provides services to public - English only	17	33	17	18	13	2	51	31	4348
2017	Provides services to public - French only	11	45	21	14	7	1	57	22	724
2017	Provides services to public - Both English and French	16	39	19	15	10	1	56	25	2317

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	27	73	4332
2019	Provides services to public - French only	22	78	637
2019	Provides services to public - Both English and French	22	78	2007
2017	Provides services to public - English only	28	72	4347
2017	Provides services to public - French only	19	81	722
2017	Provides services to public - Both English and French	23	77	2317
2014	Provides services to public - English only	25	75	3839
2014	Provides services to public - French only	13	87	690
2014	Provides services to public - Both English and French	20	80	2268

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	81	19	1144
2019	Provides services to public - French only	89	11	140
2019	Provides services to public - Both English and French	85	15	453
2017	Provides services to public - English only	79	21	1197
2017	Provides services to public - French only	77	23	135
2017	Provides services to public - Both English and French	81	19	529
2014	Provides services to public - English only	76	24	981
2014	Provides services to public - French only	70	30	88
2014	Provides services to public - Both English and French	73	27	459

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	40	35	6	13	5	1	75	18	909
2019	Provides services to public - French only	37	42	7	11	2	1	79	14	122
2019	Provides services to public - Both English and French	46	36	6	8	4	0	83	12	380
2017	Provides services to public - English only	39	37	8	9	6	1	77	15	947
2017	Provides services to public - French only	53	35	4	4	5	0	87	9	104
2017	Provides services to public - Both English and French	43	39	5	9	3	1	83	12	430
2014	Provides services to public - English only	40	33	8	11	7	0	74	18	739
2014	Provides services to public - French only	35	47	8	6	2	2	84	8	62
2014	Provides services to public - Both English and French	48	36	6	8	3	0	84	10	335

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	17	30	22	13	17	1	0	17	83	4299
2019	Provides services to public - French only	18	23	24	19	14	0	1	18	82	632
2019	Provides services to public - Both English and French	16	27	23	16	17	1	1	16	84	1992
2017	Provides services to public - English only	26	23	19	13	16	3	1	27	73	4354
2017	Provides services to public - French only	24	21	19	16	17	1	1	25	75	724
2017	Provides services to public - Both English and French	25	21	20	15	18	1	1	25	75	2321

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	67	33	3515
2019	Provides services to public - French only	69	31	507
2019	Provides services to public - Both English and French	69	31	1646

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	37	63	3448
2019	Provides services to public - French only	32	68	501
2019	Provides services to public - Both English and French	32	68	1626

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	10	19	18	17	28	2	7	32	49	3445
2019	Provides services to public - French only	6	19	17	21	24	1	11	29	51	500
2019	Provides services to public - Both English and French	9	20	18	17	28	1	8	32	49	1619
2017	Provides services to public - English only	11	21	14	17	28	2	7	36	49	3090
2017	Provides services to public - French only	6	17	12	18	29	2	15	28	57	535
2017	Provides services to public - Both English and French	9	20	15	17	27	1	10	33	50	1684

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	5	12	15	19	41	2	7	18	65	3446
2019	Provides services to public - French only	4	9	14	24	37	1	11	15	69	499
2019	Provides services to public - Both English and French	4	13	16	20	40	1	6	18	65	1615
2017	Provides services to public - English only	3	9	11	16	53	2	6	13	75	3086
2017	Provides services to public - French only	3	6	10	18	50	2	10	11	78	534
2017	Provides services to public - Both English and French	3	7	12	15	54	1	8	11	76	1687

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	33	17	16	10	15	1	7	55	28	4256
2019	Provides services to public - French only	29	18	18	14	12	1	9	52	28	625
2019	Provides services to public - Both English and French	30	17	17	12	17	1	6	51	31	1976

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Employment and Social Development Canada by Question 101. In what official language(s) do you provide services to the public?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment