2019 Public Service Employee Survey Results for Employment and Social Development Canada by Question 90. Are you currently a shift worker?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	49	40	3	6	2	89	8	822
2019	Non-shift worker	40	44	4	9	3	84	12	14927
2017	Shift worker	48	41	4	5	2	89	7	959
2017	Non-shift worker	38	46	4	9	3	84	12	14850
2014	Shift worker	41	43	5	8	3	85	10	874
2014	Non-shift worker	32	48	5	11	4	81	14	14359
2011	Shift worker	41	42	5	10	2	84	12	1164
2011	Non-shift worker	34	47	5	11	3	81	14	15654
2008	Shift worker	38	48	7	7	1	85	8	591
2008	Non-shift worker	32	48	5	11	4	80	15	14100

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	68	18	4	6	3	1	86	10	822
2019	Non-shift worker	69	17	5	5	2	2	88	7	14895
2017	Shift worker	66	19	6	5	3	1	85	9	959
2017	Non-shift worker	69	18	4	5	2	1	88	7	14835
2014	Shift worker	60	22	6	7	4	1	83	10	874
2014	Non-shift worker	65	19	5	6	3	1	86	9	14346
2011	Shift worker	63	19	6	7	4	1	83	11	1168
2011	Non-shift worker	66	18	5	6	3	1	85	10	15653
2008	Shift worker	56	22	6	10	5	1	78	15	590
2008	Non-shift worker	68	18	4	6	3	1	86	9	14084

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	44	35	8	9	5	78	14	819
2019	Non-shift worker	41	36	7	11	5	77	16	14909
2017	Shift worker	42	37	7	9	4	79	13	960
2017	Non-shift worker	38	35	7	12	8	73	20	14842
2014	Shift worker	36	35	10	11	8	71	19	873
2014	Non-shift worker	36	36	8	12	8	72	20	14350
2011	Shift worker	36	41	9	9	5	78	14	1165
2011	Non-shift worker	38	39	8	10	6	77	15	15633

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	35	42	9	11	4	0	76	15	821
2019	Non-shift worker	28	42	11	14	5	0	70	19	14870
2018	Shift worker	35	47	6	8	3	1	83	11	750
2018	Non-shift worker	26	47	9	12	5	0	74	17	13883
2017	Shift worker	34	43	12	8	4	0	77	12	959
2017	Non-shift worker	27	42	11	14	6	0	69	20	14836
2014	Shift worker	30	42	11	12	4	0	72	17	872
2014	Non-shift worker	23	41	12	15	8	0	65	23	14352
2011	Shift worker	29	43	12	11	5	1	72	16	1168
2011	Non-shift worker	24	41	12	15	8	1	66	22	15635
2008	Shift worker	24	41	14	15	5	0	65	20	590
2008	Non-shift worker	21	41	13	16	8	1	63	24	14114

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	47	35	8	8	3	82	11	815
2019	Non-shift worker	44	37	9	7	3	81	10	14807
2017	Shift worker	46	37	9	5	3	83	9	954
2017	Non-shift worker	44	37	8	7	3	81	10	14810
2014	Shift worker	34	42	11	9	4	77	12	873
2014	Non-shift worker	37	40	10	9	4	77	13	14345

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	46	31	11	6	4	1	1	79	10	821
2019	Non-shift worker	43	32	10	8	5	0	0	76	14	14888
2018	Shift worker	43	36	10	5	4	1	1	81	9	752
2018	Non-shift worker	40	35	11	8	5	0	1	76	13	13843
2017	Shift worker	43	33	12	6	5	0	1	77	11	959
2017	Non-shift worker	40	34	10	8	6	0	1	75	15	14828
2014	Shift worker	34	31	17	7	7	1	3	68	15	873
2014	Non-shift worker	33	35	13	10	8	0	1	68	18	14352
2011	Shift worker	29	36	16	8	8	1	2	67	17	1165
2011	Non-shift worker	35	37	11	10	6	0	1	73	16	15654

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	36	38	14	6	6	74	12	822
2019	Non-shift worker	35	39	12	8	5	75	13	14907
2018	Shift worker	30	45	15	8	2	75	10	748
2018	Non-shift worker	33	42	12	8	5	75	12	13814
2017	Shift worker	32	42	14	7	4	74	12	960
2017	Non-shift worker	32	44	11	7	5	76	12	14840
2014	Shift worker	24	47	16	6	6	71	12	875
2014	Non-shift worker	27	45	13	9	6	72	15	14356
2011	Shift worker	30	40	15	8	6	70	15	1165
2011	Non-shift worker	31	41	12	9	6	73	15	15634
2008	Shift worker	32	43	14	7	4	75	11	591
2008	Non-shift worker	33	42	11	9	5	75	14	14002

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	28	38	16	10	6	67	17	822
2019	Non-shift worker	27	36	15	13	8	64	21	14911
2018	Shift worker	29	34	19	11	7	63	18	753
2018	Non-shift worker	26	35	17	13	9	61	22	13865
2017	Shift worker	29	35	17	10	9	64	19	958
2017	Non-shift worker	25	36	16	14	9	61	23	14837
2014	Shift worker	22	33	20	14	10	55	24	874
2014	Non-shift worker	19	35	18	16	11	54	27	14356
2011	Shift worker	20	36	17	15	12	55	27	1164
2011	Non-shift worker	19	36	17	16	12	55	28	15659

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	40	43	10	6	1	83	7	816
2019	Non-shift worker	34	42	11	9	3	76	12	14836
2018	Shift worker	40	42	11	4	2	82	7	753
2018	Non-shift worker	32	42	12	9	4	74	14	13867
2017	Shift worker	40	39	12	6	2	80	8	959
2017	Non-shift worker	32	44	11	9	4	76	13	14833

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	47	39	9	3	2	0	86	5	822
2019	Non-shift worker	44	39	9	5	2	0	84	7	14830
2018	Shift worker	47	39	8	4	1	0	87	5	749
2018	Non-shift worker	45	40	8	4	2	0	86	6	13854
2017	Shift worker	45	39	9	4	2	1	85	6	960
2017	Non-shift worker	42	41	9	5	3	0	83	7	14816
2014	Shift worker	37	43	11	5	3	1	80	8	875
2014	Non-shift worker	37	42	12	5	3	0	79	9	14354
2011	Shift worker	31	44	13	8	4	1	75	12	1164
2011	Non-shift worker	35	43	12	6	4	1	78	10	15643
2008	Shift worker	41	41	12	4	2	0	83	6	591
2008	Non-shift worker	41	40	9	5	3	1	82	9	14101

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	31	37	17	9	6	69	14	821
2019	Non-shift worker	31	36	15	11	8	66	19	14875
2018	Shift worker	31	39	15	9	5	70	14	747
2018	Non-shift worker	29	38	15	11	8	66	19	13815
2017	Shift worker	29	38	17	9	7	67	16	959
2017	Non-shift worker	27	38	15	11	9	65	20	14828

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	45	37	12	4	2	82	6	818
2019	Non-shift worker	50	33	11	4	2	84	6	14817
2018	Shift worker	49	37	11	3	1	85	4	741
2018	Non-shift worker	49	35	10	4	2	85	6	13730
2017	Shift worker	48	35	12	3	1	84	5	959
2017	Non-shift worker	51	35	9	3	2	86	5	14810
2014	Shift worker	54	32	9	2	2	87	4	875
2014	Non-shift worker	56	30	9	3	2	87	4	14348
2011	Shift worker	47	38	10	3	3	84	6	1167
2011	Non-shift worker	55	32	8	3	2	87	5	15652

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	24	32	20	13	9	0	1	57	22	821
2019	Non-shift worker	27	35	16	13	9	0	0	62	22	14826
2018	Shift worker	19	33	25	15	7	0	1	52	22	749
2018	Non-shift worker	24	35	16	14	10	0	0	60	23	13796
2017	Shift worker	23	32	20	13	9	1	1	56	23	955
2017	Non-shift worker	25	37	15	14	9	0	1	62	23	14783
2014	Shift worker	14	32	21	18	14	1	2	46	32	875
2014	Non-shift worker	17	37	16	16	13	0	0	54	30	14356
2011	Shift worker	17	31	19	18	14	1	1	49	32	1163
2011	Non-shift worker	22	36	14	15	12	0	1	58	27	15650

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	28	31	19	12	9	0	1	59	21	823
2019	Non-shift worker	30	32	17	12	8	0	0	63	20	14880
2018	Shift worker	25	30	23	13	8	0	1	56	21	746
2018	Non-shift worker	28	32	17	12	9	0	1	61	21	13781
2017	Shift worker	24	34	20	11	9	1	1	59	20	957
2017	Non-shift worker	28	33	17	12	8	0	1	62	21	14791
2014	Shift worker	18	32	22	14	11	1	1	51	26	875
2014	Non-shift worker	23	34	18	14	11	0	0	57	25	14359

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	35	44	12	6	3	0	79	9	818
2019	Non-shift worker	32	41	13	9	4	0	74	14	14729
2018	Shift worker	37	38	15	6	4	0	75	10	748
2018	Non-shift worker	30	39	15	10	6	0	69	16	13790
2017	Shift worker	36	40	15	6	3	1	77	9	957
2017	Non-shift worker	31	40	13	10	6	0	71	16	14796
2014	Shift worker	27	42	15	8	6	1	70	14	873
2014	Non-shift worker	25	39	16	12	7	0	64	20	14354
2011	Shift worker	31	41	15	8	4	0	72	13	1164
2011	Non-shift worker	31	41	13	10	5	0	73	15	15639

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	40	39	12	5	4	79	9	821
2019	Non-shift worker	40	38	11	6	4	78	10	14909
2018	Shift worker	38	43	12	4	2	82	6	750
2018	Non-shift worker	38	40	12	6	4	78	10	13837
2017	Shift worker	39	40	12	6	3	79	9	958
2017	Non-shift worker	38	40	12	6	4	78	10	14785
2014	Shift worker	32	45	13	5	5	77	10	875
2014	Non-shift worker	34	41	13	7	5	75	12	14345
2011	Shift worker	34	39	14	8	5	73	13	1165
2011	Non-shift worker	36	42	10	7	4	78	12	15658
2008	Shift worker	36	44	10	7	3	80	10	591
2008	Non-shift worker	37	42	9	7	4	80	11	14113

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	53	31	9	3	2	2	86	4	818
2019	Non-shift worker	42	30	16	6	4	2	73	10	14795
2018	Shift worker	57	29	9	2	1	2	88	3	754
2018	Non-shift worker	41	30	16	7	4	2	72	11	13897
2017	Shift worker	56	29	8	2	2	2	88	4	959
2017	Non-shift worker	42	32	14	6	3	2	76	9	14845
2014	Shift worker	58	29	8	2	1	2	89	3	874
2014	Non-shift worker	41	32	16	6	4	2	74	10	14362
2011	Shift worker	51	29	11	4	2	3	82	7	1165
2011	Non-shift worker	36	32	17	8	6	2	69	13	15650
2008	Shift worker	38	39	12	6	3	1	78	10	592
2008	Non-shift worker	29	33	20	10	6	1	63	17	14108

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	6	17	32	25	15	2	3	42	25	817
2019	Non-shift worker	10	24	35	19	9	1	2	29	35	14900
2018	Shift worker	7	19	30	24	16	1	3	42	27	753
2018	Non-shift worker	11	25	34	19	8	1	2	28	37	13840
2017	Shift worker	7	16	27	23	16	4	7	44	25	957
2017	Non-shift worker	10	22	34	18	10	1	4	29	35	14788
2014	Shift worker	10	23	33	18	9	2	4	29	35	871
2014	Non-shift worker	13	29	34	14	6	1	2	21	43	14339
2011	Shift worker	12	27	31	17	7	2	3	26	42	1165
2011	Non-shift worker	17	31	32	12	6	1	2	18	49	15628
2008	Shift worker	14	34	29	15	6	1	2	21	49	590
2008	Non-shift worker	17	32	32	12	4	1	1	17	50	14086

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	6	12	22	26	26	4	4	56	19	815
2019	Non-shift worker	8	16	28	26	17	3	2	45	25	14841
2018	Shift worker	7	13	21	27	25	5	2	56	22	748
2018	Non-shift worker	9	17	29	25	15	3	2	42	28	13789
2017	Shift worker	7	13	22	22	21	7	8	51	23	956
2017	Non-shift worker	9	17	28	22	16	4	5	42	28	14735
2014	Shift worker	12	21	26	19	12	6	4	34	37	870
2014	Non-shift worker	13	23	31	18	9	3	3	29	39	14329
2011	Shift worker	21	24	25	15	8	3	4	24	49	1165
2011	Non-shift worker	18	24	29	17	8	2	3	26	44	15621
2008	Shift worker	11	29	25	18	9	4	3	29	44	592
2008	Non-shift worker	18	26	28	16	7	2	2	25	46	14071

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	11	18	25	21	14	4	6	39	32	814
2019	Non-shift worker	14	22	28	18	11	3	4	31	38	14860
2018	Shift worker	11	16	26	21	14	4	7	39	31	751
2018	Non-shift worker	15	22	28	18	10	3	4	30	41	13795
2017	Shift worker	10	16	24	17	15	6	11	39	32	956
2017	Non-shift worker	14	21	27	16	11	3	7	30	39	14749
2014	Shift worker	13	22	30	15	9	4	6	27	39	870
2014	Non-shift worker	19	25	26	14	7	3	6	23	48	14327
2011	Shift worker	19	26	23	14	6	4	8	23	51	1164
2011	Non-shift worker	22	26	26	14	7	2	5	22	51	15609
2008	Shift worker	13	27	30	15	6	4	5	23	44	589
2008	Non-shift worker	21	26	27	15	6	2	4	21	50	14064

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	6	10	23	28	23	2	8	57	17	812
2019	Non-shift worker	9	16	29	25	16	1	4	43	26	14817
2018	Shift worker	6	9	25	26	25	2	7	56	16	749
2018	Non-shift worker	10	16	30	24	14	1	4	40	28	13755
2017	Shift worker	6	10	19	24	23	5	13	57	20	952
2017	Non-shift worker	10	16	29	23	14	2	7	40	28	14706
2014	Shift worker	7	12	27	24	18	3	10	47	22	867
2014	Non-shift worker	10	19	32	22	10	1	5	35	32	14302
2011	Shift worker	12	20	23	21	12	1	10	37	37	1162
2011	Non-shift worker	14	21	31	20	9	1	4	31	36	15591
2008	Shift worker	10	19	31	20	11	2	7	33	33	589
2008	Non-shift worker	13	22	33	20	8	1	3	29	36	14060

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	7	11	22	26	23	4	7	55	21	814
2019	Non-shift worker	12	19	27	21	15	2	4	38	33	14863
2018	Shift worker	7	12	21	29	22	3	6	56	21	747
2018	Non-shift worker	14	21	27	20	13	2	4	34	37	13802
2017	Shift worker	6	11	19	23	24	4	13	57	21	958
2017	Non-shift worker	13	20	27	17	14	2	7	35	36	14758
2014	Shift worker	13	18	21	18	18	3	9	41	36	872
2014	Non-shift worker	21	25	26	13	8	1	4	23	49	14334
2011	Shift worker	18	21	26	16	11	2	6	30	42	1165
2011	Non-shift worker	24	25	25	13	7	1	4	22	51	15629
2008	Shift worker	16	21	25	20	11	2	6	33	40	591
2008	Non-shift worker	22	27	26	15	7	1	2	22	50	14062

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	13	15	21	21	19	7	4	45	31	818
2019	Non-shift worker	11	19	26	22	15	4	3	40	32	14823
2018	Shift worker	12	18	24	17	18	6	5	39	34	749
2018	Non-shift worker	13	20	27	20	13	3	3	35	36	13754
2017	Shift worker	12	19	20	15	17	8	8	38	38	953
2017	Non-shift worker	12	19	26	19	14	4	6	36	35	14767
2014	Shift worker	15	18	22	17	14	8	5	37	38	870
2014	Non-shift worker	12	18	26	23	12	3	6	38	33	14320
2011	Shift worker	14	19	23	19	14	5	6	37	37	1159
2011	Non-shift worker	13	18	26	22	12	3	6	38	34	15600
2008	Shift worker	14	26	24	18	9	5	5	30	44	589
2008	Non-shift worker	16	22	28	20	10	2	4	31	39	14075

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	9	17	31	21	15	4	3	38	28	817
2019	Non-shift worker	15	23	31	16	10	2	2	27	40	14859
2018	Shift worker	11	18	30	18	14	4	3	35	32	751
2018	Non-shift worker	17	25	31	14	8	2	2	23	44	13842
2017	Shift worker	10	16	30	15	15	6	7	35	30	957
2017	Non-shift worker	16	23	31	13	9	3	5	24	43	14772
2014	Shift worker	13	18	32	16	11	5	6	30	34	872
2014	Non-shift worker	18	26	31	12	6	3	3	20	47	14327

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	9	18	33	22	14	1	3	37	28	817
2019	Non-shift worker	11	21	35	21	10	1	1	32	33	14889

Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	71	14	6	3	2	0	3	89	5	819
2019	Non-shift worker	71	15	6	3	2	0	3	88	6	14895
2017	Shift worker	67	15	5	4	4	1	4	87	8	955
2017	Non-shift worker	70	14	5	4	2	0	4	89	6	14832
2014	Shift worker	67	18	5	4	4	0	4	88	7	874
2014	Non-shift worker	71	15	5	3	3	0	4	89	6	14356
2011	Shift worker	67	17	4	5	3	0	3	87	9	1166
2011	Non-shift worker	69	15	5	4	3	0	4	87	8	15652
2008	Shift worker	61	15	8	5	6	1	5	80	11	588
2008	Non-shift worker	68	12	5	4	4	1	6	86	9	14098

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	34	28	16	6	4	7	5	71	11	819
2019	Non-shift worker	28	29	16	9	7	7	4	64	18	14886
2018	Shift worker	26	29	19	6	4	10	6	65	12	746
2018	Non-shift worker	21	31	20	10	7	7	4	59	19	13829
2017	Shift worker	31	28	14	7	5	8	8	70	14	957
2017	Non-shift worker	27	30	15	10	7	6	5	63	20	14833
2014	Shift worker	29	30	16	8	7	6	5	65	17	874
2014	Non-shift worker	27	31	16	10	8	5	4	63	19	14357

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	56	27	8	4	3	1	0	85	7	815
2019	Non-shift worker	47	29	9	8	6	1	0	77	14	14869
2018	Shift worker	48	33	8	6	3	2	0	83	9	745
2018	Non-shift worker	42	32	10	9	6	1	0	75	15	13790
2017	Shift worker	50	31	8	6	3	2	1	83	9	956
2017	Non-shift worker	46	30	8	9	6	1	0	77	15	14829
2014	Shift worker	48	31	8	6	5	2	0	80	12	874
2014	Non-shift worker	43	30	9	10	6	1	0	74	16	14353

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	59	28	5	4	2	0	88	7	819
2019	Non-shift worker	49	33	7	7	3	0	83	10	14864
2018	Shift worker	53	34	7	3	2	1	88	5	748
2018	Non-shift worker	46	37	8	6	3	0	83	9	13799
2017	Shift worker	51	37	7	3	2	1	89	5	955
2017	Non-shift worker	43	39	7	6	3	0	83	10	14819
2014	Shift worker	42	42	8	4	3	1	84	7	874
2014	Non-shift worker	39	42	9	7	3	0	81	10	14354

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	42	33	15	3	2	3	2	78	6	819
2019	Non-shift worker	40	35	14	5	3	2	1	78	8	14901
2018	Shift worker	37	36	17	3	2	3	2	76	5	751
2018	Non-shift worker	36	39	15	5	3	2	1	77	8	13835

Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	38	22	18	5	4	2	12	69	10	820
2019	Non-shift worker	40	25	17	5	4	2	7	71	11	14900

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	45	31	11	6	4	1	1	78	10	816
2019	Non-shift worker	41	32	12	8	5	1	1	74	13	14897
2018	Shift worker	46	36	9	6	3	0	1	82	9	746
2018	Non-shift worker	38	35	12	9	5	1	0	74	14	13824
2017	Shift worker	40	36	13	6	4	1	1	77	10	960
2017	Non-shift worker	38	37	11	8	5	1	1	75	13	14833
2014	Shift worker	38	37	12	7	5	1	1	75	12	875
2014	Non-shift worker	34	37	13	9	6	1	0	72	15	14360
2011	Shift worker	35	36	15	9	5	0	0	71	14	1170
2011	Non-shift worker	30	38	13	11	7	1	0	68	18	15653
2008	Shift worker	29	37	16	11	5	1	1	67	17	591
2008	Non-shift worker	26	35	14	13	10	1	1	62	24	14104

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	54	31	7	3	2	2	1	88	5	817
2019	Non-shift worker	50	27	11	5	4	2	1	80	9	14879
2018	Shift worker	53	31	9	3	2	2	0	86	5	742
2018	Non-shift worker	46	30	11	6	4	2	1	79	10	13803
2017	Shift worker	51	30	8	4	3	3	1	84	7	959
2017	Non-shift worker	46	31	11	6	3	2	1	80	9	14836
2014	Shift worker	46	33	11	5	3	2	0	80	8	875
2014	Non-shift worker	41	32	13	7	5	2	1	75	11	14361
2011	Shift worker	40	35	13	6	4	2	0	77	10	1169
2011	Non-shift worker	39	32	14	8	5	2	0	73	13	15651
2008	Shift worker	35	36	15	7	3	3	0	74	10	588
2008	Non-shift worker	35	33	13	8	7	3	1	70	16	14111

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	54	30	9	4	2	1	1	84	7	817
2019	Non-shift worker	47	31	10	7	4	1	0	79	11	14857
2018	Shift worker	52	34	8	4	2	0	0	87	6	742
2018	Non-shift worker	44	33	11	7	4	1	0	78	12	13769
2017	Shift worker	49	32	10	5	2	1	1	82	7	958
2017	Non-shift worker	44	34	10	7	4	1	0	79	11	14822
2014	Shift worker	43	37	9	6	3	1	0	81	10	874
2014	Non-shift worker	39	35	11	9	5	1	0	75	14	14357
2011	Shift worker	39	37	11	8	4	0	0	77	12	1164
2011	Non-shift worker	37	36	10	10	5	1	0	74	16	15644
2008	Shift worker	33	40	14	8	4	2	0	74	12	590
2008	Non-shift worker	34	36	11	11	8	1	0	70	19	14094

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	81	12	2	0	2	0	3	96	2	818
2019	Non-shift worker	81	10	3	1	1	0	3	94	3	14828
2017	Shift worker	79	12	3	2	2	0	2	93	4	960
2017	Non-shift worker	79	11	3	1	2	0	3	94	3	14822
2014	Shift worker	76	16	2	2	2	0	2	94	4	874
2014	Non-shift worker	77	12	3	1	2	0	4	93	3	14354
2011	Shift worker	79	12	3	2	1	0	2	94	3	1165
2011	Non-shift worker	77	11	3	2	2	0	4	92	4	15646
2008	Shift worker	77	11	3	2	4	0	3	91	6	591
2008	Non-shift worker	78	7	3	2	3	1	6	92	5	14092

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	51	18	9	3	5	2	12	80	9	818
2019	Non-shift worker	53	19	8	5	6	2	7	80	11	14888
2017	Shift worker	42	21	7	4	6	5	14	78	13	958
2017	Non-shift worker	46	22	7	5	7	4	9	78	14	14818
2014	Shift worker	38	22	10	5	7	4	13	72	15	875
2014	Non-shift worker	41	23	8	6	8	3	9	74	16	14354
2011	Shift worker	30	26	12	8	14	3	7	62	25	1167
2011	Non-shift worker	43	27	8	7	9	2	4	74	17	15654

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	64	22	8	2	3	1	87	5	822
2019	Non-shift worker	58	24	9	3	4	2	83	7	14915
2018	Shift worker	59	27	9	2	2	1	87	4	747
2018	Non-shift worker	53	27	10	4	4	1	81	8	13791
2017	Shift worker	59	23	9	3	4	2	84	7	958
2017	Non-shift worker	54	26	10	4	4	2	82	8	14826

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	55	30	9	4	2	0	86	6	821
2019	Non-shift worker	52	28	9	6	4	0	81	10	14919
2018	Shift worker	55	30	8	4	2	1	85	7	748
2018	Non-shift worker	48	29	11	6	5	0	77	11	13808
2017	Shift worker	56	26	9	4	4	1	83	8	956
2017	Non-shift worker	51	28	10	6	5	0	79	11	14807
2014	Shift worker	44	35	11	5	4	0	79	10	874
2014	Non-shift worker	44	31	11	7	5	0	76	12	14348

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	19	49	6	17	9	0	0	68	26	47
2019	Non-shift worker	21	48	13	12	3	1	1	71	16	2557

Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	40	33	11	4	4	9	0	80	9	818
2019	Non-shift worker	33	31	15	7	5	8	0	70	14	14905
2018	Shift worker	42	27	14	3	3	11	1	77	7	752
2018	Non-shift worker	31	31	17	7	5	9	0	68	14	13875
2017	Shift worker	35	30	12	4	4	13	1	77	9	959
2017	Non-shift worker	30	31	15	8	6	10	0	68	15	14844
2014	Shift worker	29	31	17	6	6	11	0	68	13	874
2014	Non-shift worker	23	32	18	9	7	11	0	62	18	14352
2011	Shift worker	24	33	19	7	7	10	1	63	16	1166
2011	Non-shift worker	21	29	20	11	9	10	1	56	21	15652

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	41	31	14	6	4	4	0	75	10	821
2019	Non-shift worker	30	32	17	10	7	3	0	64	18	14863
2018	Shift worker	38	32	15	6	4	4	0	74	10	748
2018	Non-shift worker	28	32	18	11	7	3	0	62	19	13833
2017	Shift worker	34	33	16	6	5	6	1	71	12	959
2017	Non-shift worker	27	32	18	11	8	4	0	62	19	14838
2014	Shift worker	24	31	22	10	8	4	0	58	19	875
2014	Non-shift worker	19	31	21	14	10	4	0	53	25	14353
2011	Shift worker	18	30	22	13	12	5	0	51	26	1165
2011	Non-shift worker	16	29	22	15	14	3	0	47	30	15630
2008	Shift worker	19	33	26	10	8	4	0	55	19	591
2008	Non-shift worker	18	31	19	15	13	3	0	51	29	14097

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	32	31	16	8	5	8	0	69	14	815
2019	Non-shift worker	21	30	20	13	8	7	0	55	23	14850
2018	Shift worker	29	30	20	7	5	10	0	66	13	748
2018	Non-shift worker	20	30	21	14	8	7	0	53	24	13820
2017	Shift worker	26	30	18	8	5	13	1	64	15	955
2017	Non-shift worker	20	30	19	14	8	9	0	54	24	14820
2014	Shift worker	18	28	23	14	8	9	0	51	24	875
2014	Non-shift worker	13	27	23	18	11	8	0	44	32	14347
2011	Shift worker	11	26	25	19	12	7	0	40	33	1165
2011	Non-shift worker	9	28	22	21	14	7	0	39	37	15633
2008	Shift worker	12	30	27	17	7	7	1	46	25	590
2008	Non-shift worker	8	28	21	22	14	6	0	39	39	14104

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	32	36	15	8	6	4	0	70	15	820
2019	Non-shift worker	21	32	19	15	10	3	0	55	26	14896
2018	Shift worker	30	34	17	8	6	4	0	67	15	750
2018	Non-shift worker	19	32	18	16	10	4	0	53	28	13862
2017	Shift worker	28	34	17	8	5	7	1	68	14	957
2017	Non-shift worker	20	33	17	15	10	5	0	56	26	14818
2014	Shift worker	20	34	19	13	9	4	0	57	23	875
2014	Non-shift worker	14	31	19	19	13	4	0	47	34	14344
2011	Shift worker	15	33	23	16	10	3	0	49	27	1164
2011	Non-shift worker	11	33	18	21	15	3	0	45	36	15636
2008	Shift worker	16	39	22	14	6	3	0	57	21	591
2008	Non-shift worker	12	35	16	22	13	2	0	48	36	14106

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	50	15	7	5	6	14	4	79	13	821
2019	Non-shift worker	41	17	10	6	6	16	5	73	14	14922

Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	36	41	14	6	2	1	78	7	821
2019	Non-shift worker	27	44	17	8	3	1	72	11	14902
2018	Shift worker	34	45	14	4	2	1	80	7	745
2018	Non-shift worker	26	45	17	8	3	1	71	12	13841
2017	Shift worker	34	44	15	4	2	2	79	6	957
2017	Non-shift worker	27	44	16	8	4	2	72	12	14824
2014	Shift worker	26	45	16	7	4	2	73	11	875
2014	Non-shift worker	23	43	19	9	5	2	67	14	14356
2011	Shift worker	23	43	18	8	5	2	68	14	1165
2011	Non-shift worker	22	43	17	11	6	1	66	17	15644

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	25	37	19	9	5	4	0	65	15	817
2019	Non-shift worker	16	36	21	17	8	3	0	53	25	14837

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	38	36	10	8	4	2	1	77	13	819
2019	Non-shift worker	34	38	13	8	4	2	1	74	12	14884
2018	Shift worker	35	39	12	7	3	2	1	76	11	749
2018	Non-shift worker	33	39	13	8	4	2	1	74	13	13834
2017	Shift worker	38	38	10	7	3	4	1	79	11	957
2017	Non-shift worker	37	38	11	7	4	3	1	77	11	14813
2014	Shift worker	35	40	10	7	4	3	1	78	11	875
2014	Non-shift worker	37	40	10	7	3	3	1	79	10	14357
2011	Shift worker	31	37	12	10	4	5	1	72	15	1163
2011	Non-shift worker	32	36	12	9	6	4	1	72	15	15605
2008	Shift worker	27	37	15	9	6	6	1	68	16	588
2008	Non-shift worker	27	36	13	11	8	5	1	67	20	14096

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	41	41	10	4	3	1	83	7	820
2019	Non-shift worker	35	37	16	6	3	1	74	10	14860
2018	Shift worker	41	37	14	5	2	1	79	7	748
2018	Non-shift worker	33	39	17	6	4	1	73	10	13789

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	29	26	15	9	7	11	3	64	18	818
2019	Non-shift worker	20	24	19	13	12	9	2	50	28	14893
2018	Shift worker	28	24	20	10	7	9	2	58	19	748
2018	Non-shift worker	18	25	20	14	12	9	2	48	29	13837
2017	Shift worker	23	26	16	10	7	13	5	60	21	957
2017	Non-shift worker	18	23	17	14	13	11	3	49	31	14804
2014	Shift worker	18	28	17	10	12	11	3	53	27	875
2014	Non-shift worker	16	23	18	16	15	10	2	44	35	14356
2011	Shift worker	15	23	20	15	10	14	3	46	30	1167
2011	Non-shift worker	13	22	19	16	15	12	3	41	36	15658

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	32	32	19	8	7	3	0	66	15	816
2019	Non-shift worker	24	32	17	13	10	3	0	58	24	14881
2018	Shift worker	30	31	19	10	7	4	0	63	17	751
2018	Non-shift worker	22	33	18	14	11	3	0	57	25	13841
2017	Shift worker	29	35	16	8	7	5	0	67	16	954
2017	Non-shift worker	24	34	16	13	10	3	0	60	24	14827
2014	Shift worker	21	35	18	12	10	3	1	58	23	875
2014	Non-shift worker	17	32	18	16	13	4	1	51	30	14360
2011	Shift worker	17	32	21	14	14	2	1	50	29	1164
2011	Non-shift worker	16	32	18	17	14	2	0	49	32	15650
2008	Shift worker	15	35	25	14	8	3	1	51	23	591
2008	Non-shift worker	14	34	19	18	14	1	0	49	32	14106

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	29	27	17	9	12	4	1	59	22	821
2019	Non-shift worker	23	28	15	14	16	3	2	54	31	14912
2018	Shift worker	25	32	16	9	12	4	2	61	22	749
2018	Non-shift worker	21	29	16	15	16	2	2	52	32	13843
2017	Shift worker	25	28	15	13	12	5	2	57	27	957
2017	Non-shift worker	21	28	14	15	16	3	2	51	33	14824
2014	Shift worker	16	23	19	15	21	4	3	41	39	873
2014	Non-shift worker	14	23	16	19	24	3	2	39	45	14359
2011	Shift worker	14	24	18	20	21	2	2	39	42	1164
2011	Non-shift worker	12	25	16	19	24	2	2	39	45	15643
2008	Shift worker	19	35	15	16	11	3	2	56	28	589
2008	Non-shift worker	16	33	15	18	16	1	1	50	35	14098

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	51	20	15	4	4	1	4	75	8	819
2019	Non-shift worker	48	24	14	6	4	1	4	76	10	14893

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	54	11	10	5	6	3	11	76	13	819
2019	Non-shift worker	54	9	8	5	6	2	16	78	13	14890

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	43	22	17	7	5	2	4	69	13	817
2019	Non-shift worker	42	23	17	7	5	2	4	69	14	14879

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	41	21	15	9	6	4	4	66	17	815
2019	Non-shift worker	39	20	17	9	7	4	4	64	18	14851

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	37	19	16	10	10	5	4	61	21	814
2019	Non-shift worker	38	16	15	11	12	3	5	59	25	14867

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	62	14	11	3	2	4	4	82	5	816
2019	Non-shift worker	64	15	8	3	2	3	5	86	5	14872

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	74	9	5	3	1	4	4	90	5	816
2019	Non-shift worker	71	9	5	2	3	5	5	89	6	14845

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	74	8	6	2	1	3	7	90	3	818
2019	Non-shift worker	73	8	4	2	2	3	9	91	4	14857

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	19	35	22	12	6	5	1	57	19	818
2019	Non-shift worker	19	38	21	12	6	4	1	60	19	14889
2018	Shift worker	24	31	26	8	6	6	1	59	14	753
2018	Non-shift worker	19	34	23	12	8	4	0	56	21	13859
2017	Shift worker	22	28	22	10	7	10	1	56	19	958
2017	Non-shift worker	19	34	21	12	8	6	1	57	21	14816

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	45	36	10	5	3	1	82	8	814
2019	Non-shift worker	37	38	13	7	4	2	76	11	14843
2018	Shift worker	52	34	7	3	2	1	88	5	753
2018	Non-shift worker	43	37	11	5	3	1	81	8	13815
2017	Shift worker	49	35	9	3	2	2	86	5	956
2017	Non-shift worker	41	39	10	5	2	2	82	8	14813
2014	Shift worker	41	37	11	5	4	2	79	9	874
2014	Non-shift worker	37	38	13	6	3	3	77	9	14355
2011	Shift worker	33	37	16	6	5	4	72	11	1164
2011	Non-shift worker	29	38	16	7	6	4	70	13	15635

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	49	32	10	4	2	3	0	83	7	820
2019	Non-shift worker	44	34	12	4	3	3	1	81	6	14853
2018	Shift worker	51	32	10	3	1	2	1	85	5	754
2018	Non-shift worker	44	36	12	3	2	2	0	82	6	13816
2017	Shift worker	45	32	13	3	3	4	1	81	6	957
2017	Non-shift worker	41	35	13	3	3	4	1	80	6	14812
2014	Shift worker	40	37	12	4	3	3	1	80	7	873
2014	Non-shift worker	39	35	14	4	3	5	1	78	7	14346

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	60	30	6	2	2	0	89	4	821
2019	Non-shift worker	50	34	9	4	3	0	84	7	14893
2018	Shift worker	58	33	6	1	2	1	91	3	752
2018	Non-shift worker	48	35	9	4	3	0	84	7	13803
2017	Shift worker	55	33	7	3	2	1	89	4	960
2017	Non-shift worker	46	38	8	5	3	0	84	7	14843
2014	Shift worker	45	39	8	3	4	1	85	7	875
2014	Non-shift worker	41	38	11	6	4	0	80	9	14346
2011	Shift worker	36	38	14	7	4	1	75	11	1167
2011	Non-shift worker	33	40	14	7	6	1	73	13	15606
2008	Shift worker	33	43	15	6	2	0	76	8	591
2008	Non-shift worker	29	41	14	9	6	1	71	15	14096

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	50	28	13	4	6	0	78	9	815
2019	Non-shift worker	38	32	15	8	6	1	71	14	14877
2018	Shift worker	47	32	14	4	3	0	79	7	752
2018	Non-shift worker	36	33	16	8	6	1	69	14	13814
2017	Shift worker	44	32	13	5	4	1	77	9	956
2017	Non-shift worker	34	34	16	9	6	1	69	15	14818
2014	Shift worker	28	38	16	10	7	1	66	17	875
2014	Non-shift worker	22	35	19	13	9	1	58	23	14361
2011	Shift worker	22	36	22	10	9	1	59	19	1168
2011	Non-shift worker	22	34	20	12	10	1	57	22	15637

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	47	31	12	5	4	0	78	10	817
2019	Non-shift worker	36	35	15	9	6	0	71	14	14809
2018	Shift worker	44	36	13	4	3	0	80	7	752
2018	Non-shift worker	34	35	16	9	5	0	70	14	13733
2017	Shift worker	42	35	14	6	3	1	77	9	957
2017	Non-shift worker	33	37	15	9	5	0	70	14	14825
2014	Shift worker	27	39	18	9	7	1	66	16	872
2014	Non-shift worker	22	37	19	13	8	0	59	21	14358
2011	Shift worker	21	37	21	11	9	1	58	20	1165
2011	Non-shift worker	21	37	19	13	9	1	59	22	15608
2008	Shift worker	25	46	18	7	4	1	71	11	590
2008	Non-shift worker	23	39	17	14	8	0	62	21	14089

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	33	23	19	11	10	4	0	59	22	820
2019	Non-shift worker	30	23	19	13	11	4	0	56	25	14913
2018	Shift worker	33	25	21	9	7	4	0	61	17	750
2018	Non-shift worker	28	24	20	13	10	4	0	54	24	13837
2017	Shift worker	30	24	18	12	9	6	0	58	22	959
2017	Non-shift worker	27	25	20	13	10	5	1	54	25	14827
2014	Shift worker	20	26	23	14	11	6	1	49	27	872
2014	Non-shift worker	21	24	20	16	13	5	1	48	31	14355
2011	Shift worker	20	26	20	14	15	5	0	49	30	1163
2011	Non-shift worker	23	25	19	15	12	6	1	51	29	15631
2008	Shift worker	26	28	16	15	8	7	0	58	25	589
2008	Non-shift worker	22	28	18	16	11	5	1	53	28	14096

Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Shift worker	30	31	39	823
2019	Non-shift worker	31	33	36	14945
2018	Shift worker	29	37	34	754
2018	Non-shift worker	30	34	36	13905
2017	Shift worker	28	37	35	958
2017	Non-shift worker	29	36	35	14841
2014	Shift worker	27	37	36	875
2014	Non-shift worker	30	35	36	14360
2011	Shift worker	32	38	30	1164
2011	Non-shift worker	30	37	33	15658

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Shift worker	4	39	32	4	14	6	244
2019	Non-shift worker	12	36	37	5	4	6	4673
2018	Shift worker	5	42	30	4	15	4	215
2018	Non-shift worker	13	36	36	5	5	6	4188
2017	Shift worker	2	33	36	3	16	9	265
2017	Non-shift worker	16	34	33	6	6	6	4272
2014	Shift worker	7	26	42	8	9999	17	238
2014	Non-shift worker	16	30	36	9	9999	9	4277
2011	Shift worker	6	33	39	9	9999	13	374
2011	Non-shift worker	20	30	34	7	9999	10	4717

Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	21	43	15	12	5	1	2	66	18	814
2019	Non-shift worker	32	47	9	7	2	1	2	81	9	14865

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	49	29	10	1	1	8	2	86	3	817
2019	Non-shift worker	52	28	9	2	1	5	2	87	4	14870

Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	11	89	821
2019	Non-shift worker	13	87	14913
2018	Shift worker	11	89	752
2018	Non-shift worker	13	87	13893

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	59	41	88
2019	Non-shift worker	51	49	1957
2018	Shift worker	58	42	81
2018	Non-shift worker	48	52	1861

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	38	62	88
2019	Non-shift worker	57	43	1957
2018	Shift worker	39	61	81
2018	Non-shift worker	58	42	1861

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	26	74	88
2019	Non-shift worker	13	87	1957
2018	Shift worker	20	80	81
2018	Non-shift worker	16	84	1861

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	43	57	86
2019	Non-shift worker	39	61	1939
2018	Shift worker	37	63	81
2018	Non-shift worker	42	58	1862

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	35	65	86
2019	Non-shift worker	38	62	1939
2018	Shift worker	35	65	81
2018	Non-shift worker	38	62	1862

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	40	60	86
2019	Non-shift worker	44	56	1939
2018	Shift worker	44	56	81
2018	Non-shift worker	44	56	1862

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	36	64	86
2019	Non-shift worker	40	60	1939
2018	Shift worker	35	65	81
2018	Non-shift worker	39	61	1862

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	23	77	86
2019	Non-shift worker	25	75	1939
2018	Shift worker	26	74	81
2018	Non-shift worker	26	74	1862

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	57	43	86
2019	Non-shift worker	55	45	1939
2018	Shift worker	62	38	81
2018	Non-shift worker	56	44	1862

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	38	62	86
2019	Non-shift worker	34	66	1939
2018	Shift worker	27	73	81
2018	Non-shift worker	36	64	1862

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	10	90	86
2019	Non-shift worker	9	91	1939
2018	Shift worker	13	87	81
2018	Non-shift worker	9	91	1862

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	10	90	86
2019	Non-shift worker	11	89	1939
2018	Shift worker	12	88	81
2018	Non-shift worker	11	89	1862

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	35	65	86
2019	Non-shift worker	47	53	1939
2018	Shift worker	36	64	81
2018	Non-shift worker	47	53	1862

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	25	75	86
2019	Non-shift worker	24	76	1939
2018	Shift worker	26	74	81
2018	Non-shift worker	25	75	1862

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	16	84	86
2019	Non-shift worker	16	84	1939
2018	Shift worker	22	78	81
2018	Non-shift worker	18	82	1862

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	52	48	85
2019	Non-shift worker	54	46	1929
2018	Shift worker	44	56	81
2018	Non-shift worker	53	47	1860

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	24	76	85
2019	Non-shift worker	26	74	1929
2018	Shift worker	19	81	81
2018	Non-shift worker	27	73	1860

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	14	86	85
2019	Non-shift worker	20	80	1929
2018	Shift worker	16	84	81
2018	Non-shift worker	22	78	1860

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	9	91	85
2019	Non-shift worker	10	90	1929

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	20	80	85
2019	Non-shift worker	13	87	1929
2018	Shift worker	14	86	81
2018	Non-shift worker	13	87	1860

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	16	84	85
2019	Non-shift worker	11	89	1929
2018	Shift worker	6	94	81
2018	Non-shift worker	12	88	1860

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	24	76	85
2019	Non-shift worker	25	75	1929
2018	Shift worker	31	69	81
2018	Non-shift worker	26	74	1860

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	11	89	820
2019	Non-shift worker	17	83	14898

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	24	17	15	4	4	26	10	64	12	821
2019	Non-shift worker	17	16	19	7	7	27	8	50	21	14919
2018	Shift worker	25	16	17	3	3	27	9	64	8	751
2018	Non-shift worker	16	17	22	6	6	27	7	48	18	13849
2017	Shift worker	19	16	15	4	4	30	12	61	13	959
2017	Non-shift worker	15	16	18	6	7	28	9	50	21	14843
2014	Shift worker	16	16	16	5	5	29	13	55	17	873
2014	Non-shift worker	13	16	20	6	6	30	8	47	20	14357

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	41	32	11	3	4	8	1	81	7	821
2019	Non-shift worker	35	30	16	6	5	8	1	71	11	14929
2018	Shift worker	40	30	15	3	2	7	2	78	6	752
2018	Non-shift worker	30	31	19	6	5	9	1	68	12	13854
2017	Shift worker	33	32	14	3	3	12	3	76	7	954
2017	Non-shift worker	29	30	17	6	5	11	1	68	13	14816
2014	Shift worker	27	32	16	4	4	15	2	71	10	873
2014	Non-shift worker	23	29	20	6	5	16	1	62	13	14358
2011	Shift worker	32	37	15	4	3	8	0	76	8	1165
2011	Non-shift worker	28	35	17	7	4	9	0	70	12	15635

Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	8	92	820
2019	Non-shift worker	8	92	14898
2018	Shift worker	5	95	750
2018	Non-shift worker	7	93	13855

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	39	61	61
2019	Non-shift worker	34	66	1081
2018	Shift worker	42	58	39
2018	Non-shift worker	36	64	977

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	61	39	61
2019	Non-shift worker	76	24	1081
2018	Shift worker	72	28	39
2018	Non-shift worker	76	24	977

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	10	90	61
2019	Non-shift worker	13	87	1081

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	13	87	61
2019	Non-shift worker	7	93	1081

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	20	80	60
2019	Non-shift worker	28	72	1064
2018	Shift worker	26	74	39
2018	Non-shift worker	26	74	974

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	17	83	60
2019	Non-shift worker	21	79	1064
2018	Shift worker	23	77	39
2018	Non-shift worker	20	80	974

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	12	88	60
2019	Non-shift worker	6	94	1064
2018	Shift worker	13	87	39
2018	Non-shift worker	6	94	974

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	25	75	60
2019	Non-shift worker	28	72	1064

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	21	79	60
2019	Non-shift worker	20	80	1064
2018	Shift worker	23	77	39
2018	Non-shift worker	21	79	974

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	15	85	60
2019	Non-shift worker	18	82	1064
2018	Shift worker	19	81	39
2018	Non-shift worker	17	83	974

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	15	85	60
2019	Non-shift worker	22	78	1064
2018	Shift worker	20	80	39
2018	Non-shift worker	23	77	974

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	25	75	60
2019	Non-shift worker	18	82	1064
2018	Shift worker	23	77	39
2018	Non-shift worker	18	82	974

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	29	71	60
2019	Non-shift worker	28	72	1055
2018	Shift worker	33	67	39
2018	Non-shift worker	32	68	978

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	11	89	60
2019	Non-shift worker	12	88	1055

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	0	100	60
2019	Non-shift worker	3	97	1055
2018	Shift worker	0	100	39
2018	Non-shift worker	4	96	978

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	12	88	60
2019	Non-shift worker	17	83	1055
2018	Shift worker	22	78	39
2018	Non-shift worker	19	81	978

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	10	90	60
2019	Non-shift worker	11	89	1055

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	53	47	60
2019	Non-shift worker	48	52	1055
2018	Shift worker	36	64	39
2018	Non-shift worker	45	55	978

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	7	93	822
2019	Non-shift worker	9	91	14910

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	26	17	18	2	3	25	9	65	8	820
2019	Non-shift worker	19	15	20	4	4	30	8	55	12	14900
2018	Shift worker	27	17	15	3	2	28	8	69	7	751
2018	Non-shift worker	17	17	23	3	4	30	6	54	11	13862
2017	Shift worker	20	18	14	3	3	33	10	65	9	956
2017	Non-shift worker	17	16	19	3	3	32	9	57	11	14837
2014	Shift worker	17	21	14	3	4	32	10	64	11	874
2014	Non-shift worker	14	16	21	3	3	36	8	52	11	14351

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	42	28	13	2	3	9	2	80	6	819
2019	Non-shift worker	38	28	16	4	3	10	1	74	8	14890
2018	Shift worker	42	30	12	3	1	10	2	81	5	749
2018	Non-shift worker	32	31	19	3	3	10	1	71	8	13881
2017	Shift worker	36	30	13	3	2	14	3	79	6	957
2017	Non-shift worker	32	30	16	3	3	13	2	74	7	14821
2014	Shift worker	29	33	12	3	3	18	3	78	7	873
2014	Non-shift worker	25	29	19	3	3	19	2	69	8	14348
2011	Shift worker	37	37	12	3	2	9	0	81	5	1167
2011	Non-shift worker	32	36	15	4	2	11	0	76	7	15624

Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	21	20	20	15	22	1	1	42	38	822
2019	Non-shift worker	17	24	21	15	21	0	1	41	37	14932
2018	Shift worker	15	23	18	19	24	1	1	38	44	749
2018	Non-shift worker	16	21	21	16	24	0	2	38	40	13877
2017	Shift worker	16	21	18	15	27	1	2	38	43	959
2017	Non-shift worker	18	22	19	16	22	0	2	41	39	14816

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	27	26	25	13	7	1	1	54	20	822
2019	Non-shift worker	19	27	26	15	11	0	1	47	27	14915
2018	Shift worker	26	27	28	13	5	0	1	54	18	752
2018	Non-shift worker	17	24	29	17	12	0	1	42	29	13850
2017	Shift worker	28	25	25	12	9	0	2	54	21	955
2017	Non-shift worker	18	25	27	16	12	0	2	44	29	14821

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	38	24	19	9	5	1	4	66	15	819
2019	Non-shift worker	27	27	21	12	8	1	3	57	21	14840
2018	Shift worker	34	26	20	8	6	1	6	64	15	747
2018	Non-shift worker	23	26	24	14	10	0	3	51	25	13807
2017	Shift worker	35	23	18	9	7	1	6	62	18	955
2017	Non-shift worker	24	26	22	13	10	1	5	52	24	14789

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	28	26	20	12	11	1	2	56	24	819
2019	Non-shift worker	22	25	22	15	14	1	2	48	29	14845
2018	Shift worker	32	24	21	12	8	2	2	58	20	751
2018	Non-shift worker	20	23	24	17	13	1	2	44	31	13809
2017	Shift worker	32	23	20	11	9	2	4	58	21	955
2017	Non-shift worker	21	24	22	15	13	1	3	47	30	14823

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	61	18	9	2	2	1	8	86	4	819
2019	Non-shift worker	56	19	9	4	3	1	8	83	7	14858
2018	Shift worker	58	22	9	2	1	1	8	87	4	751
2018	Non-shift worker	51	22	11	4	3	1	9	79	8	13824
2017	Shift worker	55	20	10	3	2	1	10	83	5	957
2017	Non-shift worker	48	21	11	4	3	1	12	79	9	14801

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	38	25	19	9	7	2	64	16	819
2019	Non-shift worker	33	29	19	10	8	1	63	18	14900
2018	Shift worker	34	26	20	11	6	2	61	18	753
2018	Non-shift worker	29	26	22	11	10	1	56	21	13861
2017	Shift worker	32	29	20	10	7	1	62	17	956
2017	Non-shift worker	28	29	22	12	8	1	58	20	14788

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	34	33	17	8	5	1	2	69	13	817
2019	Non-shift worker	28	33	21	10	6	1	2	62	16	14872
2018	Shift worker	34	28	20	9	3	2	3	65	13	753
2018	Non-shift worker	24	32	25	10	6	1	2	57	17	13824
2017	Shift worker	35	27	19	9	5	2	3	66	15	954
2017	Non-shift worker	27	31	22	11	6	1	2	60	18	14787

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	39	30	17	8	2	1	2	72	11	814
2019	Non-shift worker	25	32	22	12	7	1	1	58	20	14867
2018	Shift worker	34	31	19	9	3	1	4	68	12	752
2018	Non-shift worker	22	31	25	13	8	1	2	53	22	13834
2017	Shift worker	36	28	18	8	4	2	4	68	13	954
2017	Non-shift worker	23	30	23	13	8	1	2	55	21	14775

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	45	26	17	7	2	0	2	73	9	817
2019	Non-shift worker	31	31	19	11	6	1	1	63	17	14840
2018	Shift worker	38	29	17	7	4	1	4	70	12	752
2018	Non-shift worker	27	31	22	11	7	0	2	59	18	13823
2017	Shift worker	40	29	14	7	5	2	4	72	13	954
2017	Non-shift worker	29	30	20	11	6	1	2	62	18	14782

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	44	26	15	8	5	1	1	71	13	814
2019	Non-shift worker	40	27	15	9	7	1	1	68	16	14841

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	36	27	20	10	6	0	0	63	16	815
2019	Non-shift worker	28	29	21	12	9	0	1	58	21	14813
2018	Shift worker	27	31	22	10	7	1	2	60	17	749
2018	Non-shift worker	22	29	25	14	9	0	1	52	23	13778
2017	Shift worker	31	28	22	9	7	1	3	61	16	954
2017	Non-shift worker	23	30	23	13	9	1	2	55	22	14757

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	55	21	13	5	4	0	2	78	9	815
2019	Non-shift worker	49	24	13	6	5	0	2	75	11	14826
2018	Shift worker	53	21	14	5	3	1	4	78	8	748
2018	Non-shift worker	46	24	14	7	5	0	3	73	13	13778
2017	Shift worker	53	23	12	5	4	0	3	78	9	956
2017	Non-shift worker	48	24	14	7	5	0	2	74	12	14809

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	68	15	7	3	1	1	5	89	4	816
2019	Non-shift worker	67	14	6	3	3	1	7	88	5	14828
2018	Shift worker	64	16	7	3	3	1	6	86	6	746
2018	Non-shift worker	62	16	8	3	3	1	6	84	7	13805

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	71	13	6	3	3	0	4	87	7	820
2019	Non-shift worker	70	12	6	4	4	1	3	85	8	14869
2018	Shift worker	71	11	6	4	3	1	4	86	7	751
2018	Non-shift worker	67	13	6	3	4	1	5	85	8	13801
2017	Shift worker	69	11	6	4	4	1	6	85	8	955
2017	Non-shift worker	69	13	6	4	3	1	4	87	7	14819

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	64	20	7	4	2	3	86	6	817
2019	Non-shift worker	58	24	9	4	2	2	84	6	14824
2018	Shift worker	64	17	9	4	2	3	84	6	748
2018	Non-shift worker	55	25	11	4	3	2	82	7	13847
2017	Shift worker	62	19	8	4	2	5	85	6	954
2017	Non-shift worker	56	25	9	4	3	3	85	6	14808

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	70	13	8	4	3	0	3	84	8	816
2019	Non-shift worker	61	18	9	5	5	0	2	81	10	14801
2018	Shift worker	68	14	7	4	4	0	3	84	8	748
2018	Non-shift worker	56	20	11	6	5	0	2	78	11	13809
2017	Shift worker	67	14	7	3	4	0	5	85	8	956
2017	Non-shift worker	61	18	8	5	4	1	3	82	9	14806

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	65	5	3	1	0	0	24	94	2	811
2019	Non-shift worker	55	9	4	2	1	0	28	90	4	14771
2018	Shift worker	64	4	4	1	1	1	26	92	3	739
2018	Non-shift worker	50	10	5	2	1	0	32	88	4	13758
2017	Shift worker	62	7	4	1	1	1	26	93	2	956
2017	Non-shift worker	52	10	4	2	1	0	30	89	4	14795

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	64	16	7	4	4	0	5	85	8	817
2019	Non-shift worker	63	17	8	3	2	0	6	86	6	14836
2018	Shift worker	61	15	11	4	2	1	7	82	7	741
2018	Non-shift worker	59	19	9	3	2	1	7	84	6	13800
2017	Shift worker	59	16	9	4	3	0	9	83	7	952
2017	Non-shift worker	61	17	8	3	2	1	8	86	6	14732

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	50	18	12	8	9	0	3	70	18	819
2019	Non-shift worker	64	15	8	4	5	1	4	83	9	14879
2018	Shift worker	45	17	12	9	12	1	3	65	22	749
2018	Non-shift worker	59	16	9	5	6	0	5	79	12	13851
2017	Shift worker	44	18	13	9	11	1	4	65	22	958
2017	Non-shift worker	56	17	9	6	6	1	5	77	13	14822

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	48	23	16	7	3	2	72	11	819
2019	Non-shift worker	48	28	13	5	3	2	78	8	14843
2018	Shift worker	42	25	17	7	5	3	70	13	746
2018	Non-shift worker	43	29	16	5	3	3	75	9	13832
2017	Shift worker	45	27	16	5	4	3	75	9	957
2017	Non-shift worker	45	30	14	5	3	3	78	8	14794

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	20	35	31	12	3	54	15	821
2019	Non-shift worker	15	32	34	13	5	48	18	14927
2018	Shift worker	19	33	33	11	4	52	15	754
2018	Non-shift worker	13	30	37	14	5	43	20	13894
2017	Shift worker	16	32	35	11	6	49	17	956
2017	Non-shift worker	11	30	38	14	7	41	21	14841

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	11	17	35	25	11	0	0	36	29	818
2019	Non-shift worker	13	20	37	20	9	0	0	30	33	14813
2018	Shift worker	10	15	37	24	14	0	0	38	25	745
2018	Non-shift worker	12	21	39	19	8	0	0	28	33	13738
2017	Shift worker	7	18	37	22	16	1	1	38	25	954
2017	Non-shift worker	10	21	39	20	9	0	0	29	32	14803

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	37	39	13	6	3	2	77	10	819
2019	Non-shift worker	33	41	13	8	4	2	75	12	14872
2018	Shift worker	36	40	14	5	3	3	78	8	753
2018	Non-shift worker	31	41	14	8	4	2	73	12	13859
2017	Shift worker	23	40	18	9	4	6	67	14	957
2017	Non-shift worker	28	41	14	8	5	3	72	14	14834

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	28	37	16	11	8	1	66	19	821
2019	Non-shift worker	24	36	17	14	9	1	60	23	14911
2018	Shift worker	29	38	15	11	6	1	68	17	752
2018	Non-shift worker	23	36	17	13	8	2	60	22	13869
2017	Shift worker	19	42	19	11	8	2	62	19	959
2017	Non-shift worker	18	39	17	15	9	2	58	24	14830

Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	20	80	818
2019	Non-shift worker	22	78	14921
2017	Shift worker	18	82	956
2017	Non-shift worker	22	78	14827
2014	Shift worker	18	82	873
2014	Non-shift worker	20	80	14320

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	83	17	168
2019	Non-shift worker	84	16	3295
2017	Shift worker	81	19	177
2017	Non-shift worker	80	20	3304
2014	Shift worker	71	29	158
2014	Non-shift worker	77	23	2828

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	52	34	3	7	2	0	2	88	9	136
2019	Non-shift worker	47	33	6	10	4	1	0	80	14	2719
2017	Shift worker	43	39	6	10	3	0	0	82	12	145
2017	Non-shift worker	45	35	6	9	4	1	0	81	13	2656
2014	Shift worker	35	45	8	7	5	0	0	80	12	113
2014	Non-shift worker	45	34	6	9	5	0	0	79	14	2188

Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	24	28	19	13	14	1	1	24	76	819
2019	Non-shift worker	19	30	23	13	14	1	1	19	81	14878
2018	Shift worker	21	24	22	14	16	1	1	22	78	752
2018	Non-shift worker	24	24	21	14	15	1	1	25	75	13897
2017	Shift worker	24	21	21	14	18	2	1	25	75	960
2017	Non-shift worker	29	22	19	12	14	2	1	30	70	14844

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	69	31	609
2019	Non-shift worker	65	35	11856

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	41	59	600
2019	Non-shift worker	34	66	11690
2018	Shift worker	36	64	569
2018	Non-shift worker	28	72	10139

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	12	24	16	16	22	2	9	40	42	600
2019	Non-shift worker	9	20	18	18	25	2	8	32	48	11702
2018	Shift worker	16	24	17	17	17	1	8	44	37	570
2018	Non-shift worker	9	20	17	19	27	1	7	32	50	10164
2017	Shift worker	14	22	16	14	23	2	9	40	42	697
2017	Non-shift worker	10	21	15	17	27	2	9	34	49	10042

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	8	16	17	18	30	3	8	28	54	598
2019	Non-shift worker	4	12	15	20	40	2	7	18	66	11703
2018	Shift worker	6	12	18	21	35	1	6	20	61	569
2018	Non-shift worker	3	10	13	19	48	2	5	14	72	10174
2017	Shift worker	3	8	14	18	45	2	9	13	71	697
2017	Non-shift worker	3	8	11	17	53	2	7	12	76	10043

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	38	18	14	7	13	2	9	62	22	813
2019	Non-shift worker	33	18	17	11	13	1	6	56	26	14756
2018	Shift worker	36	17	16	10	10	1	10	60	22	752
2018	Non-shift worker	34	16	16	11	13	1	8	56	27	13882

Report a problem on this page

Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Employment and Social Development Canada by Question 90. Are you currently a shift worker?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment