2019 Public Service Employee Survey Results for Statistics Canada by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 40 44 5 9 1 0 0 85 11 530
2017 Provides services to public - English only 33 46 3 10 8 0 0 79 17 160
2017 Provides services to public - Both English and French 34 44 6 11 6 0 0 78 17 625
2014 Provides services to public - English only 38 41 4 14 3 0 0 79 17 151
2014 Provides services to public - Both English and French 37 44 5 10 3 0 0 81 13 565
2011 Provides services to public - English only 34 46 6 9 4 1 0 80 14 191
2011 Provides services to public - Both English and French 50 37 4 7 2 0 0 87 9 737
2008 Provides services to public - English only 41 44 3 9 3 0 0 85 12 242
2008 Provides services to public - Both English and French 50 40 3 5 1 0 0 91 6 1040

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 51 25 9 11 3 0 0 77 15 530
2017 Provides services to public - English only 74 19 3 2 1 0 1 94 2 160
2017 Provides services to public - Both English and French 49 28 9 10 4 0 0 77 14 628
2014 Provides services to public - English only 71 20 4 3 1 0 2 92 4 151
2014 Provides services to public - Both English and French 47 29 9 11 3 0 0 76 15 563
2011 Provides services to public - English only 70 21 1 2 5 0 2 93 6 192
2011 Provides services to public - Both English and French 48 25 10 13 3 0 1 74 16 737
2008 Provides services to public - English only 79 13 2 4 2 0 0 93 6 242
2008 Provides services to public - Both English and French 51 22 9 13 4 0 0 74 17 1037

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 46 38 5 9 2 0 0 84 11 529
2017 Provides services to public - English only 35 42 9 10 4 0 0 77 14 160
2017 Provides services to public - Both English and French 38 37 9 10 6 0 0 75 16 628
2014 Provides services to public - English only 49 28 4 12 7 0 0 77 19 150
2014 Provides services to public - Both English and French 43 39 8 8 2 0 0 82 10 562
2011 Provides services to public - English only 44 35 7 7 6 0 1 80 14 191
2011 Provides services to public - Both English and French 44 40 7 6 3 0 0 84 9 732

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 31 42 11 11 4 0 1 73 15 527
2017 Provides services to public - English only 23 42 11 11 12 0 0 65 23 159
2017 Provides services to public - Both English and French 30 40 12 13 5 0 0 70 18 627
2014 Provides services to public - English only 24 48 11 12 5 0 0 72 17 151
2014 Provides services to public - Both English and French 30 43 14 9 4 0 1 74 13 563
2011 Provides services to public - English only 28 37 12 12 9 0 1 66 22 192
2011 Provides services to public - Both English and French 32 42 14 8 4 0 1 74 11 735
2008 Provides services to public - English only 22 45 14 12 7 0 0 68 19 242
2008 Provides services to public - Both English and French 29 43 14 9 3 0 2 73 12 1039

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 53 32 8 5 1 0 0 85 6 527
2017 Provides services to public - English only 45 38 10 5 2 0 0 83 7 160
2017 Provides services to public - Both English and French 49 36 7 6 2 0 0 86 7 626
2014 Provides services to public - English only 50 31 12 5 1 1 0 82 6 151
2014 Provides services to public - Both English and French 44 39 10 3 2 1 0 84 5 563

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 47 32 9 7 4 0 0 79 11 531
2017 Provides services to public - English only 42 35 10 6 7 0 1 77 13 160
2017 Provides services to public - Both English and French 42 34 10 8 5 0 1 77 13 627
2014 Provides services to public - English only 37 33 15 6 7 2 0 72 13 150
2014 Provides services to public - Both English and French 41 36 12 5 3 1 2 79 8 564
2011 Provides services to public - English only 38 36 10 8 8 0 1 74 16 192
2011 Provides services to public - Both English and French 43 36 10 5 3 1 2 81 9 738

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 38 42 11 6 3 0 0 80 9 529
2017 Provides services to public - English only 37 42 13 5 3 0 0 79 8 159
2017 Provides services to public - Both English and French 40 44 8 5 2 0 0 84 8 625
2014 Provides services to public - English only 33 46 9 9 3 0 0 79 12 151
2014 Provides services to public - Both English and French 35 45 12 5 2 0 0 81 7 565
2011 Provides services to public - English only 32 45 10 8 6 0 0 76 13 192
2011 Provides services to public - Both English and French 36 43 11 8 3 0 0 79 10 736
2008 Provides services to public - English only 30 38 16 11 5 0 0 68 16 240
2008 Provides services to public - Both English and French 39 41 10 6 4 0 0 80 10 1034

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 31 42 13 8 7 0 0 73 14 532
2017 Provides services to public - English only 26 41 12 12 9 0 0 67 21 159
2017 Provides services to public - Both English and French 33 36 14 10 7 0 0 69 17 625
2014 Provides services to public - English only 24 44 13 8 10 1 0 69 18 151
2014 Provides services to public - Both English and French 29 40 16 9 5 0 0 69 15 564
2011 Provides services to public - English only 20 39 12 14 14 0 0 59 28 191
2011 Provides services to public - Both English and French 29 39 15 10 6 0 0 69 16 738

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 35 47 9 6 2 0 0 82 9 530
2017 Provides services to public - English only 32 43 12 10 2 0 0 75 12 158
2017 Provides services to public - Both English and French 35 48 8 8 2 0 0 83 10 625

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 48 41 6 3 2 0 0 89 5 530
2017 Provides services to public - English only 46 41 10 1 2 0 0 87 3 159
2017 Provides services to public - Both English and French 48 41 5 3 3 0 0 90 5 624
2014 Provides services to public - English only 44 45 8 4 0 0 0 88 4 151
2014 Provides services to public - Both English and French 50 39 7 3 1 0 0 89 4 564
2011 Provides services to public - English only 43 39 8 7 3 0 0 82 9 191
2011 Provides services to public - Both English and French 47 39 8 3 2 1 0 86 5 737
2008 Provides services to public - English only 47 40 9 3 2 0 0 87 5 241
2008 Provides services to public - Both English and French 49 37 7 4 2 1 0 87 6 1040

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 33 41 13 7 6 0 0 74 13 531
2017 Provides services to public - English only 29 42 14 7 8 0 0 70 15 159
2017 Provides services to public - Both English and French 33 38 14 9 5 0 0 72 14 623

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 50 38 8 3 2 0 0 88 5 526
2017 Provides services to public - English only 57 33 9 0 1 0 0 90 1 160
2017 Provides services to public - Both English and French 54 36 6 3 1 0 0 91 4 625
2014 Provides services to public - English only 60 33 6 1 0 0 0 93 1 151
2014 Provides services to public - Both English and French 61 30 6 2 1 0 0 91 2 564
2011 Provides services to public - English only 61 28 5 4 2 0 0 89 6 192
2011 Provides services to public - Both English and French 58 34 6 1 1 0 0 92 2 736

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 33 42 11 9 5 0 0 75 14 531
2017 Provides services to public - English only 28 46 10 11 4 0 0 74 16 160
2017 Provides services to public - Both English and French 35 41 11 8 5 0 0 76 13 625
2014 Provides services to public - English only 24 42 16 10 7 1 0 67 18 151
2014 Provides services to public - Both English and French 29 44 13 11 2 0 1 74 14 565
2011 Provides services to public - English only 24 46 12 9 8 0 1 71 17 192
2011 Provides services to public - Both English and French 31 41 14 7 5 1 1 73 13 737

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 41 36 13 5 4 0 0 78 8 530
2017 Provides services to public - English only 40 39 11 6 4 0 0 79 10 158
2017 Provides services to public - Both English and French 40 37 11 7 5 0 0 77 12 624
2014 Provides services to public - English only 33 34 17 8 6 1 1 68 14 151
2014 Provides services to public - Both English and French 36 40 13 7 3 0 1 76 11 565

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 35 44 11 7 2 0 0 79 10 521
2017 Provides services to public - English only 36 37 16 7 5 0 0 73 11 159
2017 Provides services to public - Both English and French 38 40 13 7 3 0 0 78 10 625
2014 Provides services to public - English only 27 46 10 12 4 1 1 74 16 151
2014 Provides services to public - Both English and French 38 37 15 7 2 0 0 76 9 565
2011 Provides services to public - English only 36 37 10 9 5 1 2 75 14 191
2011 Provides services to public - Both English and French 39 44 9 5 2 1 0 84 7 735

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 43 42 9 5 2 0 0 84 7 532
2017 Provides services to public - English only 45 38 11 5 1 0 0 83 6 159
2017 Provides services to public - Both English and French 44 41 9 4 2 0 0 86 6 624
2014 Provides services to public - English only 42 38 12 7 1 0 0 80 8 151
2014 Provides services to public - Both English and French 42 44 9 4 1 0 0 86 6 563
2011 Provides services to public - English only 34 46 10 8 2 0 0 80 10 192
2011 Provides services to public - Both English and French 40 42 9 6 1 0 0 83 8 736
2008 Provides services to public - English only 33 41 12 9 4 0 0 75 13 240
2008 Provides services to public - Both English and French 43 43 8 4 2 0 0 85 6 1039

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 41 33 14 7 6 0 0 73 12 527
2017 Provides services to public - English only 42 37 12 7 1 0 0 80 8 160
2017 Provides services to public - Both English and French 37 37 13 6 6 0 1 75 12 628
2014 Provides services to public - English only 44 34 14 5 3 0 0 78 8 151
2014 Provides services to public - Both English and French 41 35 14 6 3 0 1 77 9 565
2011 Provides services to public - English only 39 27 20 7 6 0 0 67 13 192
2011 Provides services to public - Both English and French 36 37 16 7 5 0 0 73 12 737
2008 Provides services to public - English only 39 31 19 7 3 0 1 70 10 242
2008 Provides services to public - Both English and French 34 37 16 9 4 0 0 71 13 1039

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 12 22 32 23 10 1 1 33 34 528
2017 Provides services to public - English only 7 15 41 19 13 3 2 34 23 160
2017 Provides services to public - Both English and French 7 22 33 22 12 1 2 35 31 622
2014 Provides services to public - English only 8 18 39 24 9 1 2 34 27 150
2014 Provides services to public - Both English and French 6 22 36 22 11 1 2 35 28 565
2011 Provides services to public - English only 7 23 34 20 12 1 4 33 31 192
2011 Provides services to public - Both English and French 9 24 31 22 11 1 3 34 34 735
2008 Provides services to public - English only 5 20 38 24 10 1 2 35 26 241
2008 Provides services to public - Both English and French 7 22 36 23 9 1 2 33 30 1040

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 7 16 28 28 18 2 1 47 23 525
2017 Provides services to public - English only 6 14 24 32 17 3 4 53 21 159
2017 Provides services to public - Both English and French 4 11 27 30 22 3 2 55 16 620
2014 Provides services to public - English only 8 17 19 33 15 4 3 53 27 150
2014 Provides services to public - Both English and French 5 12 32 26 19 3 3 47 19 562
2011 Provides services to public - English only 9 15 23 26 19 4 5 49 26 192
2011 Provides services to public - Both English and French 7 17 27 26 15 3 5 45 26 733
2008 Provides services to public - English only 5 17 25 31 16 2 4 50 24 241
2008 Provides services to public - Both English and French 5 13 24 30 21 3 4 54 20 1037

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 13 22 31 20 9 4 1 30 37 528
2017 Provides services to public - English only 7 15 35 23 13 4 3 39 24 160
2017 Provides services to public - Both English and French 11 22 30 20 12 2 4 34 34 620
2014 Provides services to public - English only 14 16 30 20 15 1 3 37 32 151
2014 Provides services to public - Both English and French 15 24 34 12 11 1 3 24 41 564
2011 Provides services to public - English only 11 17 31 18 14 4 5 36 30 191
2011 Provides services to public - Both English and French 16 25 30 13 10 2 4 24 43 736
2008 Provides services to public - English only 8 21 30 24 10 3 4 36 31 241
2008 Provides services to public - Both English and French 10 21 33 20 11 2 4 32 33 1037

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 7 13 31 29 18 1 1 48 20 525
2017 Provides services to public - English only 2 9 33 31 22 1 2 54 12 160
2017 Provides services to public - Both English and French 4 14 33 29 17 1 2 48 18 617
2014 Provides services to public - English only 4 6 27 38 21 1 4 62 11 149
2014 Provides services to public - Both English and French 4 13 34 29 16 2 2 47 17 563
2011 Provides services to public - English only 2 13 31 26 20 1 6 50 17 192
2011 Provides services to public - Both English and French 5 14 34 28 15 1 4 45 19 731
2008 Provides services to public - English only 5 10 25 35 22 0 4 59 15 241
2008 Provides services to public - Both English and French 4 13 35 30 14 1 3 46 18 1039

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 14 24 25 19 15 1 2 36 39 529
2017 Provides services to public - English only 12 17 28 21 16 2 3 39 31 159
2017 Provides services to public - Both English and French 11 23 27 20 14 1 3 35 36 620
2014 Provides services to public - English only 19 18 23 23 13 1 3 37 38 151
2014 Provides services to public - Both English and French 12 26 30 15 13 2 2 29 40 564
2011 Provides services to public - English only 12 25 26 16 15 1 5 33 40 192
2011 Provides services to public - Both English and French 13 24 27 19 11 1 5 32 39 733
2008 Provides services to public - English only 14 21 23 24 13 1 3 39 37 241
2008 Provides services to public - Both English and French 11 25 27 19 13 1 3 34 38 1037

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 9 19 28 24 16 3 1 42 29 522
2017 Provides services to public - English only 9 15 23 29 16 5 3 49 27 160
2017 Provides services to public - Both English and French 10 17 26 25 14 3 4 42 30 624
2014 Provides services to public - English only 6 12 27 27 20 4 4 52 20 151
2014 Provides services to public - Both English and French 7 18 28 24 16 4 4 43 27 562
2011 Provides services to public - English only 8 16 27 24 13 2 10 42 27 192
2011 Provides services to public - Both English and French 10 18 28 21 12 3 8 37 31 734
2008 Provides services to public - English only 11 21 26 25 10 3 4 38 34 240
2008 Provides services to public - Both English and French 13 27 27 17 10 3 4 29 43 1039

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 10 24 29 23 11 3 1 35 35 525
2017 Provides services to public - English only 10 17 36 16 16 3 2 34 28 160
2017 Provides services to public - Both English and French 11 20 32 20 13 2 3 34 32 622
2014 Provides services to public - English only 10 20 23 25 16 3 2 43 33 151
2014 Provides services to public - Both English and French 11 20 31 19 12 3 4 33 33 565

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 9 22 34 23 10 1 1 34 32 528
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 57 25 5 9 3 0 1 83 12 529
2017 Provides services to public - English only 79 15 1 2 1 0 2 95 4 160
2017 Provides services to public - Both English and French 58 25 6 7 3 0 1 84 10 624
2014 Provides services to public - English only 74 17 2 1 1 0 5 97 1 151
2014 Provides services to public - Both English and French 58 24 6 7 4 0 1 82 11 565
2011 Provides services to public - English only 70 18 4 2 1 0 5 93 3 190
2011 Provides services to public - Both English and French 55 23 7 9 3 0 2 80 13 735
2008 Provides services to public - English only 69 20 4 1 3 0 3 92 4 238
2008 Provides services to public - Both English and French 59 19 7 9 5 0 2 79 14 1036

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 35 32 15 5 4 4 5 74 10 531
2017 Provides services to public - English only 33 26 11 12 9 6 3 65 23 160
2017 Provides services to public - Both English and French 34 33 12 8 4 5 4 73 14 624
2014 Provides services to public - English only 35 24 12 8 10 5 5 66 21 151
2014 Provides services to public - Both English and French 37 30 15 6 4 4 4 73 11 564

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 55 30 7 5 3 1 0 86 7 530
2017 Provides services to public - English only 43 29 9 10 8 1 0 73 18 160
2017 Provides services to public - Both English and French 51 33 7 6 3 1 0 84 9 627
2014 Provides services to public - English only 48 27 8 7 8 1 0 76 15 151
2014 Provides services to public - Both English and French 51 30 9 4 5 1 0 82 8 565

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 59 31 5 3 1 0 0 90 5 531
2017 Provides services to public - English only 46 36 10 4 4 0 0 82 7 160
2017 Provides services to public - Both English and French 51 36 7 4 3 0 0 87 7 626
2014 Provides services to public - English only 44 36 11 6 3 0 1 80 8 151
2014 Provides services to public - Both English and French 54 34 6 4 2 0 0 88 6 564

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 50 37 8 2 1 2 0 88 3 530
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 50 28 12 3 2 1 5 82 5 531

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 46 31 12 5 4 1 1 79 9 528
2017 Provides services to public - English only 36 39 15 4 5 1 0 75 9 160
2017 Provides services to public - Both English and French 46 35 9 7 3 0 0 82 10 626
2014 Provides services to public - English only 45 28 13 10 3 0 0 74 13 151
2014 Provides services to public - Both English and French 45 35 11 5 2 0 1 81 8 566
2011 Provides services to public - English only 36 36 10 9 7 0 1 73 17 192
2011 Provides services to public - Both English and French 41 35 12 6 5 0 0 77 11 736
2008 Provides services to public - English only 32 32 15 11 10 0 0 64 21 241
2008 Provides services to public - Both English and French 38 35 12 8 7 0 1 73 14 1037

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 54 28 8 5 2 2 1 84 8 529
2017 Provides services to public - English only 49 25 14 6 4 3 0 76 10 160
2017 Provides services to public - Both English and French 52 30 9 4 4 1 0 84 7 626
2014 Provides services to public - English only 42 33 12 4 6 1 2 78 10 151
2014 Provides services to public - Both English and French 49 32 10 4 3 1 1 83 6 566
2011 Provides services to public - English only 42 30 14 6 7 0 0 73 13 190
2011 Provides services to public - Both English and French 46 29 11 6 4 3 1 78 10 737
2008 Provides services to public - English only 37 27 16 10 7 3 0 66 18 242
2008 Provides services to public - Both English and French 46 30 11 5 5 2 1 79 10 1039

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 51 29 9 7 2 1 0 82 9 527
2017 Provides services to public - English only 44 34 9 8 5 1 0 78 13 160
2017 Provides services to public - Both English and French 50 29 10 7 4 0 0 80 11 627
2014 Provides services to public - English only 42 36 10 7 5 1 0 78 12 151
2014 Provides services to public - Both English and French 48 35 7 4 4 1 0 84 8 565
2011 Provides services to public - English only 40 30 10 11 7 1 0 71 19 192
2011 Provides services to public - Both English and French 46 34 9 6 4 1 0 81 10 734
2008 Provides services to public - English only 32 35 11 13 9 0 0 68 22 241
2008 Provides services to public - Both English and French 44 31 11 8 5 0 0 76 13 1039

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 77 15 2 3 2 0 1 93 5 529
2017 Provides services to public - English only 86 9 4 0 1 0 1 96 1 159
2017 Provides services to public - Both English and French 77 14 4 4 1 0 0 91 5 625
2014 Provides services to public - English only 83 11 1 1 0 1 3 98 1 151
2014 Provides services to public - Both English and French 78 14 3 3 2 0 0 92 5 566
2011 Provides services to public - English only 84 9 4 0 1 0 2 95 1 192
2011 Provides services to public - Both English and French 73 17 3 4 2 0 1 91 6 735
2008 Provides services to public - English only 85 8 2 1 0 1 2 96 2 241
2008 Provides services to public - Both English and French 78 12 3 4 3 0 0 90 7 1038

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 64 22 5 3 2 1 3 90 5 529
2017 Provides services to public - English only 52 20 6 5 7 5 5 80 13 159
2017 Provides services to public - Both English and French 56 23 7 4 3 2 5 85 7 627
2014 Provides services to public - English only 57 19 9 4 4 2 6 82 8 151
2014 Provides services to public - Both English and French 54 24 7 2 4 3 5 85 7 566
2011 Provides services to public - English only 47 26 13 3 5 1 4 77 9 190
2011 Provides services to public - Both English and French 51 23 8 6 4 3 6 81 10 737

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 64 22 7 3 2 1 0 87 5 532
2017 Provides services to public - English only 55 24 9 5 4 2 1 82 9 160
2017 Provides services to public - Both English and French 60 23 10 3 3 1 0 84 6 627

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 56 29 7 4 3 0 0 85 8 529
2017 Provides services to public - English only 48 27 12 7 5 0 1 76 12 160
2017 Provides services to public - Both English and French 57 26 8 4 4 0 0 83 8 625
2014 Provides services to public - English only 52 26 9 7 6 1 0 78 12 151
2014 Provides services to public - Both English and French 55 30 8 4 3 1 0 85 7 566

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 19 34 27 15 0 0 4 56 16 26
2019 Provides services to public - Both English and French 16 48 13 11 5 1 6 69 17 235
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 34 34 14 7 4 6 0 73 12 527
2017 Provides services to public - English only 36 28 13 8 7 7 0 69 17 160
2017 Provides services to public - Both English and French 39 32 13 6 4 6 0 75 11 625
2014 Provides services to public - English only 33 31 14 8 4 9 1 71 14 151
2014 Provides services to public - Both English and French 33 41 12 6 3 6 0 78 9 565
2011 Provides services to public - English only 27 25 17 10 9 9 3 60 21 192
2011 Provides services to public - Both English and French 30 29 18 7 4 10 0 67 13 736

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 28 39 14 11 5 2 0 69 17 525
2017 Provides services to public - English only 33 32 13 10 9 3 0 67 20 160
2017 Provides services to public - Both English and French 34 36 15 8 5 2 0 71 13 626
2014 Provides services to public - English only 30 29 17 12 7 5 0 62 20 151
2014 Provides services to public - Both English and French 29 40 17 8 5 2 0 69 13 564
2011 Provides services to public - English only 26 29 19 9 12 3 2 58 22 191
2011 Provides services to public - Both English and French 24 37 17 10 8 4 0 64 18 737
2008 Provides services to public - English only 22 34 21 13 6 5 0 59 20 241
2008 Provides services to public - Both English and French 27 36 19 8 6 4 0 66 15 1038

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 22 36 18 12 7 5 0 62 19 524
2017 Provides services to public - English only 25 29 19 14 7 5 0 58 23 160
2017 Provides services to public - Both English and French 26 37 14 12 5 5 0 66 18 625
2014 Provides services to public - English only 19 34 14 14 7 11 0 60 24 151
2014 Provides services to public - Both English and French 23 37 21 7 5 7 0 64 14 564
2011 Provides services to public - English only 16 31 17 16 9 10 1 53 28 192
2011 Provides services to public - Both English and French 16 38 20 11 6 10 0 59 19 739
2008 Provides services to public - English only 13 37 20 14 6 10 0 56 22 240
2008 Provides services to public - Both English and French 16 38 21 12 4 9 0 59 18 1035

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 19 40 15 14 9 3 0 62 23 527
2017 Provides services to public - English only 19 39 11 16 10 6 0 61 27 160
2017 Provides services to public - Both English and French 26 36 16 12 7 3 0 64 20 627
2014 Provides services to public - English only 18 30 18 18 7 8 0 53 28 151
2014 Provides services to public - Both English and French 22 38 19 13 4 4 0 63 18 564
2011 Provides services to public - English only 14 35 18 13 14 4 1 52 29 191
2011 Provides services to public - Both English and French 17 41 18 14 7 3 0 60 21 738
2008 Provides services to public - English only 18 40 13 14 9 5 1 61 24 241
2008 Provides services to public - Both English and French 20 41 16 13 6 3 0 63 20 1037

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 56 27 12 2 0 2 0 85 3 529
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 32 45 13 5 4 1 0 78 9 530
2017 Provides services to public - English only 26 52 11 7 3 2 0 79 10 160
2017 Provides services to public - Both English and French 34 45 11 7 2 1 0 80 9 626
2014 Provides services to public - English only 31 44 16 8 1 1 1 76 8 151
2014 Provides services to public - Both English and French 35 43 13 6 2 1 0 79 8 565
2011 Provides services to public - English only 26 35 17 13 5 2 3 64 19 192
2011 Provides services to public - Both English and French 29 42 17 6 3 3 0 73 10 736

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 18 36 21 17 6 2 0 56 23 527

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 29 40 15 8 4 3 1 72 12 532
2017 Provides services to public - English only 35 40 10 7 5 2 1 77 12 160
2017 Provides services to public - Both English and French 40 36 11 7 3 3 1 79 10 626
2014 Provides services to public - English only 43 29 10 8 4 4 3 76 12 151
2014 Provides services to public - Both English and French 38 38 10 6 3 2 2 80 10 565
2011 Provides services to public - English only 36 31 12 8 6 3 4 73 14 190
2011 Provides services to public - Both English and French 40 36 10 7 3 4 1 79 10 737
2008 Provides services to public - English only 29 36 14 6 8 4 1 69 16 242
2008 Provides services to public - Both English and French 39 33 11 7 5 3 1 76 13 1041

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 37 39 14 5 3 2 0 77 8 532

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 20 24 18 13 12 11 2 50 29 529
2017 Provides services to public - English only 20 22 14 19 14 10 1 47 37 160
2017 Provides services to public - Both English and French 19 26 18 10 12 10 5 52 26 626
2014 Provides services to public - English only 16 23 23 11 16 7 3 44 30 151
2014 Provides services to public - Both English and French 15 24 17 14 13 13 4 47 32 566
2011 Provides services to public - English only 11 19 19 10 18 14 8 39 37 191
2011 Provides services to public - Both English and French 15 21 19 12 16 12 5 43 34 733

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 26 36 20 10 6 2 0 63 17 531
2017 Provides services to public - English only 26 32 14 11 13 5 0 60 25 160
2017 Provides services to public - Both English and French 30 38 14 10 5 3 0 71 15 627
2014 Provides services to public - English only 27 33 10 14 8 5 2 65 25 151
2014 Provides services to public - Both English and French 27 40 18 10 4 1 1 68 14 566
2011 Provides services to public - English only 25 32 12 13 12 4 2 60 26 191
2011 Provides services to public - Both English and French 32 35 15 8 6 2 1 69 15 735
2008 Provides services to public - English only 18 33 19 17 11 1 1 52 28 241
2008 Provides services to public - Both English and French 31 39 15 10 4 1 0 71 14 1038

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 24 36 13 12 11 3 2 62 25 531
2017 Provides services to public - English only 21 32 13 10 20 1 2 56 31 160
2017 Provides services to public - Both English and French 27 28 18 12 12 2 1 57 24 627
2014 Provides services to public - English only 16 23 15 15 26 4 1 41 43 151
2014 Provides services to public - Both English and French 20 32 14 19 12 2 2 53 32 565
2011 Provides services to public - English only 16 26 12 16 25 2 3 44 43 192
2011 Provides services to public - Both English and French 20 27 17 15 17 2 3 49 33 734
2008 Provides services to public - English only 19 26 11 18 21 3 1 48 41 242
2008 Provides services to public - Both English and French 20 34 14 16 12 2 2 56 29 1037

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 49 24 11 7 4 1 4 77 11 530

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 63 10 9 4 3 1 9 82 8 529

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 45 26 15 5 3 2 4 75 9 529

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 46 20 15 7 4 3 5 72 12 526

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 56 15 9 6 6 2 7 77 13 527

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 68 14 8 2 2 2 5 87 4 529

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 75 9 4 2 2 3 4 91 4 527

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 81 4 3 1 1 2 9 95 2 527

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 26 41 17 9 3 3 1 70 12 530
2017 Provides services to public - English only 21 43 18 10 5 3 1 66 16 159
2017 Provides services to public - Both English and French 26 38 17 9 5 4 0 67 15 627

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 41 41 10 5 2 1 0 83 7 527
2017 Provides services to public - English only 44 32 14 5 3 2 0 78 8 159
2017 Provides services to public - Both English and French 49 35 9 4 1 2 0 86 5 628
2014 Provides services to public - English only 44 33 13 2 3 3 1 81 5 151
2014 Provides services to public - Both English and French 47 38 9 2 1 1 0 87 4 565
2011 Provides services to public - English only 35 36 13 8 5 2 1 73 14 192
2011 Provides services to public - Both English and French 37 44 10 5 2 3 1 83 7 738

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 49 35 8 3 2 3 1 87 5 524
2017 Provides services to public - English only 44 31 13 2 3 5 2 80 6 160
2017 Provides services to public - Both English and French 46 37 10 2 1 3 1 86 4 626
2014 Provides services to public - English only 45 33 12 3 3 5 1 82 6 151
2014 Provides services to public - Both English and French 51 35 9 1 1 2 0 88 3 566

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 55 34 6 3 2 0 0 89 5 530
2017 Provides services to public - English only 51 35 6 4 4 0 0 86 8 160
2017 Provides services to public - Both English and French 52 37 7 2 1 0 0 90 3 625
2014 Provides services to public - English only 48 34 10 3 4 1 0 83 7 151
2014 Provides services to public - Both English and French 55 34 7 2 2 0 0 89 4 566
2011 Provides services to public - English only 42 33 10 7 8 1 0 76 14 192
2011 Provides services to public - Both English and French 45 37 10 4 2 1 0 83 6 734
2008 Provides services to public - English only 37 38 14 8 3 0 0 75 11 240
2008 Provides services to public - Both English and French 41 42 10 5 2 1 0 84 7 1039

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 46 34 12 4 3 1 0 80 8 529
2017 Provides services to public - English only 42 36 11 6 5 0 0 78 11 160
2017 Provides services to public - Both English and French 48 33 11 6 2 0 0 81 7 626
2014 Provides services to public - English only 34 38 19 5 3 1 0 72 9 151
2014 Provides services to public - Both English and French 40 38 14 6 1 1 0 79 7 565
2011 Provides services to public - English only 36 29 17 11 7 0 0 65 18 190
2011 Provides services to public - Both English and French 40 38 12 6 4 1 0 78 10 739

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 43 35 12 6 3 1 0 79 9 525
2017 Provides services to public - English only 40 37 12 5 5 0 0 77 11 159
2017 Provides services to public - Both English and French 44 38 11 5 1 0 0 82 6 627
2014 Provides services to public - English only 34 41 15 7 3 0 0 75 10 151
2014 Provides services to public - Both English and French 39 38 15 5 2 1 0 77 7 566
2011 Provides services to public - English only 35 31 15 14 5 0 0 66 19 192
2011 Provides services to public - Both English and French 38 39 13 6 4 1 0 77 9 737
2008 Provides services to public - English only 33 36 14 13 4 0 0 69 17 240
2008 Provides services to public - Both English and French 40 40 11 5 3 1 0 81 8 1035

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 38 28 14 10 7 2 0 68 17 531
2017 Provides services to public - English only 35 26 14 10 8 5 1 66 19 160
2017 Provides services to public - Both English and French 38 28 17 8 5 3 0 69 14 627
2014 Provides services to public - English only 34 30 14 10 6 4 1 68 17 151
2014 Provides services to public - Both English and French 35 30 18 9 4 3 0 68 13 565
2011 Provides services to public - English only 30 24 12 13 15 6 0 58 29 192
2011 Provides services to public - Both English and French 34 28 17 9 8 4 0 65 18 737
2008 Provides services to public - English only 25 26 18 17 11 3 0 53 29 240
2008 Provides services to public - Both English and French 34 29 17 8 7 4 0 66 16 1036
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public - Both English and French 32 32 35 530
2017 Provides services to public - English only 25 35 39 159
2017 Provides services to public - Both English and French 23 45 32 628
2014 Provides services to public - English only 21 43 36 151
2014 Provides services to public - Both English and French 25 44 31 565
2011 Provides services to public - English only 32 31 37 192
2011 Provides services to public - Both English and French 29 41 30 735

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Provides services to public - Both English and French 18 40 26 5 5 5 170
2017 Provides services to public - English only 7 46 24 5 15 3 40
2017 Provides services to public - Both English and French 14 41 27 2 8 8 146
2014 Provides services to public - English only 16 28 33 12 9999 11 31
2014 Provides services to public - Both English and French 16 47 19 8 9999 9 136
2011 Provides services to public - English only 13 34 31 7 9999 15 63
2011 Provides services to public - Both English and French 17 38 23 7 9999 15 206
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 35 48 7 7 2 0 1 83 10 527

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 58 25 8 2 1 4 1 88 3 527
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 9 91 529

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 13 87 528

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 23 19 17 5 5 23 8 60 15 531
2017 Provides services to public - English only 20 18 19 4 6 24 9 56 16 159
2017 Provides services to public - Both English and French 26 24 13 4 4 23 7 70 11 627
2014 Provides services to public - English only 20 16 19 2 4 27 12 59 10 151
2014 Provides services to public - Both English and French 20 23 16 5 4 26 7 63 13 566

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 42 31 14 4 3 6 1 78 7 531
2017 Provides services to public - English only 34 33 9 5 5 11 2 78 12 160
2017 Provides services to public - Both English and French 41 34 10 4 3 7 1 82 7 624
2014 Provides services to public - English only 36 23 17 3 4 14 3 71 9 151
2014 Provides services to public - Both English and French 31 37 15 4 1 11 2 78 5 565
2011 Provides services to public - English only 37 36 12 4 4 6 0 78 9 192
2011 Provides services to public - Both English and French 42 37 9 4 1 7 0 85 6 733
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 6 94 530

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 6 94 527

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 25 19 18 3 2 25 9 66 7 528
2017 Provides services to public - English only 19 22 17 4 4 28 7 63 11 160
2017 Provides services to public - Both English and French 27 22 14 2 2 27 6 73 6 627
2014 Provides services to public - English only 23 16 18 1 4 30 8 63 8 151
2014 Provides services to public - Both English and French 22 23 14 2 1 31 7 73 4 565

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 42 30 14 3 2 8 1 80 5 529
2017 Provides services to public - English only 39 27 12 4 3 14 1 78 8 158
2017 Provides services to public - Both English and French 42 32 10 3 2 10 1 83 5 626
2014 Provides services to public - English only 35 31 14 3 3 14 1 77 6 151
2014 Provides services to public - Both English and French 33 36 13 1 1 13 2 82 2 565
2011 Provides services to public - English only 44 25 14 4 3 10 1 77 7 190
2011 Provides services to public - Both English and French 44 35 9 2 1 8 0 86 4 736
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 45 30 12 6 4 0 2 77 10 530
2017 Provides services to public - English only 37 30 17 8 8 0 0 68 16 159
2017 Provides services to public - Both English and French 38 25 18 7 9 0 2 65 16 623

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 17 28 26 16 12 0 0 46 28 527
2017 Provides services to public - English only 20 30 25 17 8 0 0 51 25 159
2017 Provides services to public - Both English and French 15 29 26 18 10 0 1 45 28 627

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 28 32 20 10 9 0 2 61 19 530
2017 Provides services to public - English only 34 34 22 6 4 0 0 68 10 158
2017 Provides services to public - Both English and French 23 32 23 14 7 0 2 55 21 620

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 20 25 24 16 13 1 1 46 30 528
2017 Provides services to public - English only 24 29 19 14 12 0 2 54 27 159
2017 Provides services to public - Both English and French 20 25 25 18 10 0 2 46 28 627

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 50 20 11 8 4 0 6 75 13 527
2017 Provides services to public - English only 47 28 8 6 5 0 6 80 12 159
2017 Provides services to public - Both English and French 41 24 16 8 3 0 7 71 12 622

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 31 29 20 10 9 0 1 61 20 526
2017 Provides services to public - English only 33 29 18 12 9 0 0 61 21 157
2017 Provides services to public - Both English and French 28 31 22 11 6 0 1 60 18 627

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 31 37 19 9 3 0 1 69 12 525
2017 Provides services to public - English only 27 36 23 8 4 0 3 64 12 157
2017 Provides services to public - Both English and French 29 31 22 10 5 0 2 62 16 624

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 27 31 21 12 9 0 1 58 21 527
2017 Provides services to public - English only 27 33 25 11 4 0 1 60 15 157
2017 Provides services to public - Both English and French 26 33 21 12 6 0 2 61 18 627

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 32 34 19 9 5 1 1 67 14 529
2017 Provides services to public - English only 29 36 21 9 3 0 0 66 13 157
2017 Provides services to public - Both English and French 34 31 20 10 4 0 2 66 14 625

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 42 28 14 7 6 0 1 72 14 528

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 33 33 19 9 4 0 1 68 13 527
2017 Provides services to public - English only 33 29 23 8 6 0 1 63 14 157
2017 Provides services to public - Both English and French 32 32 17 12 5 1 2 65 17 627

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 57 26 10 3 2 0 2 85 5 527
2017 Provides services to public - English only 50 26 14 6 3 0 1 76 10 159
2017 Provides services to public - Both English and French 57 22 9 6 4 0 2 80 10 626

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 74 12 4 2 0 1 7 93 2 527
2017 Provides services to public - English only 74 14 5 1 6 0 1 89 6 158
2017 Provides services to public - Both English and French 75 12 4 4 3 0 3 89 7 626

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 74 14 5 2 2 0 3 90 5 527
2017 Provides services to public - English only 54 31 9 4 2 0 1 85 6 158
2017 Provides services to public - Both English and French 59 22 10 4 3 0 2 83 7 628

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 59 24 9 4 2 0 2 85 6 526
2017 Provides services to public - English only 58 25 7 4 4 0 2 84 8 159
2017 Provides services to public - Both English and French 62 17 9 4 5 0 3 81 9 626

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 59 21 10 4 4 0 2 82 7 524
2017 Provides services to public - English only 53 15 5 1 3 1 21 87 6 157
2017 Provides services to public - Both English and French 55 17 7 3 1 0 18 87 5 626

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 60 15 6 3 2 0 13 87 6 528
2017 Provides services to public - English only 63 27 5 1 2 0 3 92 3 158
2017 Provides services to public - Both English and French 67 18 8 2 1 0 5 88 3 626

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 67 20 7 1 1 0 4 91 2 526
2017 Provides services to public - English only 53 19 10 4 10 0 4 75 15 159
2017 Provides services to public - Both English and French 69 14 4 3 5 0 4 87 9 628

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 73 14 4 2 3 0 3 90 6 528
2017 Provides services to public - English only 46 32 13 6 3 0 1 78 9 159
2017 Provides services to public - Both English and French 53 27 11 4 2 0 3 83 6 625

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 53 27 12 4 1 0 2 82 5 526

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 17 33 33 13 4 0 0 50 17 529
2017 Provides services to public - English only 15 33 31 16 5 0 0 48 21 160
2017 Provides services to public - Both English and French 11 30 39 15 4 0 0 42 19 628

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 9 20 33 24 14 0 0 37 29 530
2017 Provides services to public - English only 10 16 40 23 11 0 1 34 26 159
2017 Provides services to public - Both English and French 7 18 40 23 11 0 0 35 25 625

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 34 40 14 6 3 3 0 76 9 529
2017 Provides services to public - English only 19 40 23 8 5 5 1 62 14 160
2017 Provides services to public - Both English and French 24 43 17 7 5 5 0 70 12 628

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 30 36 18 9 5 1 0 67 14 531
2017 Provides services to public - English only 19 43 17 7 10 4 0 64 18 160
2017 Provides services to public - Both English and French 22 45 17 10 5 2 0 68 15 626
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 13 87 532
2017 Provides services to public - English only 19 81 158
2017 Provides services to public - Both English and French 14 86 625
2014 Provides services to public - English only 11 89 151
2014 Provides services to public - Both English and French 13 87 566

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 83 17 69
2017 Provides services to public - English only 75 25 29
2017 Provides services to public - Both English and French 80 20 86
2014 Provides services to public - English only 76 24 17
2014 Provides services to public - Both English and French 83 17 70

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 47 32 7 7 5 0 2 81 12 57
2017 Provides services to public - English only 46 42 13 0 0 0 0 87 0 22
2017 Provides services to public - Both English and French 35 49 9 1 6 0 0 84 7 69
2014 Provides services to public - English only 70 30 0 0 0 0 0 100 0 13
2014 Provides services to public - Both English and French 48 35 7 8 3 0 0 82 11 58
Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 47 32 11 4 2 2 2 49 51 527
2017 Provides services to public - English only 45 21 12 6 8 5 2 49 51 160
2017 Provides services to public - Both English and French 53 19 12 6 4 5 1 56 44 628

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 38 62 259

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 77 23 254

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 29 28 12 10 8 2 11 65 20 252
2017 Provides services to public - English only 18 25 14 17 13 1 12 50 34 77
2017 Provides services to public - Both English and French 15 26 16 16 13 3 11 48 33 257

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 19 19 15 10 11 4 23 51 29 252
2017 Provides services to public - English only 10 15 16 11 26 1 21 32 48 77
2017 Provides services to public - Both English and French 8 19 13 19 19 4 18 35 49 257

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 52 17 10 5 5 1 10 77 11 526
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