2019 Public Service Employee Survey Results for Statistics Canada by Question 90. Are you currently a shift worker?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	54	38	3	5	1	0	92	6	179
2019	Non-shift worker	42	42	4	8	2	0	85	11	3759
2017	Shift worker	46	41	4	6	2	1	87	9	175
2017	Non-shift worker	37	45	4	10	4	0	82	14	4035
2014	Shift worker	34	50	7	8	2	0	83	10	168
2014	Non-shift worker	38	46	5	9	3	0	84	12	3756
2011	Shift worker	43	40	7	7	2	0	83	9	252
2011	Non-shift worker	48	41	3	6	2	0	89	8	4194
2008	Shift worker	51	40	3	4	2	0	91	6	249
2008	Non-shift worker	52	38	3	5	2	0	90	7	4584

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	61	15	5	14	4	0	76	19	179
2019	Non-shift worker	61	23	6	7	2	0	84	9	3759
2017	Shift worker	53	22	9	13	3	0	76	16	174
2017	Non-shift worker	60	23	6	8	3	0	83	11	4036
2014	Shift worker	49	28	9	11	3	0	77	14	168
2014	Non-shift worker	56	25	7	9	3	0	81	12	3756
2011	Shift worker	50	23	8	11	2	5	78	14	252
2011	Non-shift worker	57	23	7	9	3	0	81	12	4189
2008	Shift worker	51	24	11	10	4	0	76	13	250
2008	Non-shift worker	60	21	6	9	3	0	82	12	4577

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	57	31	4	6	2	0	88	8	178
2019	Non-shift worker	48	36	6	8	3	0	83	11	3759
2017	Shift worker	46	37	9	5	3	0	84	8	175
2017	Non-shift worker	42	36	8	9	5	0	78	14	4036
2014	Shift worker	39	43	8	6	4	0	82	10	168
2014	Non-shift worker	46	35	7	7	3	0	82	11	3754
2011	Shift worker	41	41	8	6	3	1	82	10	250
2011	Non-shift worker	46	38	7	6	2	0	85	8	4177

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	40	35	14	8	4	0	0	75	12	179
2019	Non-shift worker	30	41	12	11	5	0	1	72	16	3752
2018	Shift worker	36	43	9	9	2	0	1	80	11	155
2018	Non-shift worker	29	45	11	11	4	0	1	75	15	3458
2017	Shift worker	31	40	8	14	6	0	2	71	20	175
2017	Non-shift worker	31	41	11	11	5	0	1	73	16	4035
2014	Shift worker	27	44	11	11	6	1	0	72	17	168
2014	Non-shift worker	31	41	13	10	4	0	1	73	15	3751
2011	Shift worker	28	38	14	9	8	0	3	69	17	252
2011	Non-shift worker	33	40	13	8	4	0	2	75	12	4186
2008	Shift worker	29	40	12	13	4	0	1	71	17	250
2008	Non-shift worker	31	41	14	9	4	0	2	73	13	4582

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	61	29	5	4	1	0	90	4	177
2019	Non-shift worker	54	33	7	4	1	0	88	6	3748
2017	Shift worker	51	36	7	5	1	0	87	6	173
2017	Non-shift worker	53	34	7	4	1	0	87	6	4029
2014	Shift worker	37	47	11	4	1	1	85	4	168
2014	Non-shift worker	48	37	9	4	1	1	86	5	3754

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	55	28	9	5	2	0	1	84	7	179
2019	Non-shift worker	52	31	7	6	3	0	1	84	9	3754
2018	Shift worker	52	28	8	4	2	1	3	84	7	155
2018	Non-shift worker	49	33	10	6	3	0	1	82	8	3458
2017	Shift worker	42	33	12	7	5	0	1	76	12	175
2017	Non-shift worker	49	32	9	6	3	0	1	82	9	4034
2014	Shift worker	39	34	13	4	5	2	3	77	9	167
2014	Non-shift worker	45	34	10	5	3	1	1	81	8	3753
2011	Shift worker	34	39	12	6	5	0	3	76	11	252
2011	Non-shift worker	48	34	9	4	3	1	1	84	7	4190

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	40	40	13	4	3	0	80	7	179
2019	Non-shift worker	36	41	12	7	4	0	78	10	3763
2018	Shift worker	38	44	12	4	2	0	82	6	155
2018	Non-shift worker	35	44	11	7	3	0	79	10	3447
2017	Shift worker	31	48	11	6	2	1	80	8	174
2017	Non-shift worker	35	45	10	6	3	0	81	9	4033
2014	Shift worker	27	49	17	3	3	1	76	7	168
2014	Non-shift worker	30	47	12	8	3	0	77	11	3759
2011	Shift worker	32	41	17	9	2	0	73	11	251
2011	Non-shift worker	35	43	12	6	3	0	78	10	4185
2008	Shift worker	34	43	15	8	1	0	77	9	250
2008	Non-shift worker	35	42	12	7	4	0	77	11	4556

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	38	37	13	8	3	0	0	76	11	179
2019	Non-shift worker	33	40	13	9	5	0	0	73	14	3764
2018	Shift worker	34	38	14	7	3	1	3	74	11	155
2018	Non-shift worker	31	38	15	10	6	0	0	70	15	3456
2017	Shift worker	30	37	16	10	6	0	1	68	16	174
2017	Non-shift worker	32	38	13	10	6	0	0	71	16	4032
2014	Shift worker	30	39	15	10	5	0	1	70	15	168
2014	Non-shift worker	27	40	16	10	5	0	0	68	16	3757
2011	Shift worker	29	37	13	13	6	1	0	67	20	251
2011	Non-shift worker	26	43	15	10	5	1	0	70	15	4191

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	44	41	10	5	1	0	85	6	177
2019	Non-shift worker	35	43	11	8	3	0	77	12	3756
2018	Shift worker	35	46	9	9	1	1	81	10	155
2018	Non-shift worker	33	44	12	8	3	0	77	11	3461
2017	Shift worker	30	53	8	5	4	0	83	9	174
2017	Non-shift worker	36	43	10	8	3	0	79	11	4030

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	49	36	10	2	2	0	0	86	4	179
2019	Non-shift worker	45	40	9	4	2	0	0	85	6	3754
2018	Shift worker	45	45	6	2	0	0	1	91	2	154
2018	Non-shift worker	47	41	7	3	1	0	0	88	5	3462
2017	Shift worker	42	45	6	3	2	1	0	88	6	174
2017	Non-shift worker	47	41	7	3	2	0	0	87	5	4027
2014	Shift worker	44	43	8	4	1	1	1	87	5	168
2014	Non-shift worker	44	42	9	3	1	0	0	87	4	3756
2011	Shift worker	38	44	10	5	2	1	0	83	6	252
2011	Non-shift worker	43	43	9	3	1	1	0	87	5	4192
2008	Shift worker	52	36	10	2	0	0	0	88	2	250
2008	Non-shift worker	46	40	8	4	2	1	0	86	6	4575

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	35	39	18	4	3	0	75	8	179
2019	Non-shift worker	37	38	12	8	5	0	75	13	3759
2018	Shift worker	30	49	15	4	3	0	79	7	154
2018	Non-shift worker	35	40	13	9	4	0	75	13	3458
2017	Shift worker	30	46	13	6	5	1	76	11	173
2017	Non-shift worker	35	40	12	8	5	0	74	13	4028

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	45	38	11	4	1	84	5	178
2019	Non-shift worker	48	36	11	4	2	84	5	3740
2018	Shift worker	41	47	11	1	0	88	1	151
2018	Non-shift worker	48	38	9	3	1	86	5	3447
2017	Shift worker	42	42	11	3	2	84	5	174
2017	Non-shift worker	51	37	8	3	1	88	4	4033
2014	Shift worker	52	36	11	2	0	88	2	168
2014	Non-shift worker	55	33	9	2	1	89	3	3754
2011	Shift worker	48	33	14	3	1	82	4	252
2011	Non-shift worker	56	33	7	2	1	90	3	4190

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	32	37	14	12	4	0	0	70	16	179
2019	Non-shift worker	36	40	12	8	4	0	0	76	12	3758
2018	Shift worker	30	41	16	6	4	0	2	73	11	153
2018	Non-shift worker	36	40	12	7	4	0	0	76	12	3449
2017	Shift worker	29	40	13	10	7	0	1	70	17	174
2017	Non-shift worker	37	41	10	8	4	0	0	78	12	4033
2014	Shift worker	20	46	17	13	3	0	2	67	16	168
2014	Non-shift worker	28	44	13	10	4	0	0	73	14	3756
2011	Shift worker	26	40	14	7	7	2	4	70	15	249
2011	Non-shift worker	32	43	12	8	4	0	0	76	12	4186

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	37	36	15	10	2	0	1	73	12	178
2019	Non-shift worker	43	34	12	6	4	0	0	78	9	3757
2018	Shift worker	35	35	18	5	5	0	2	71	11	153
2018	Non-shift worker	41	36	11	7	3	0	0	78	10	3444
2017	Shift worker	38	32	17	6	6	1	0	70	12	173
2017	Non-shift worker	42	37	11	6	4	0	0	79	10	4026
2014	Shift worker	29	45	13	9	3	0	1	75	12	168
2014	Non-shift worker	36	39	13	8	3	0	0	76	11	3755

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	41	41	12	4	1	0	1	82	5	178
2019	Non-shift worker	35	42	12	7	3	1	0	78	10	3716
2018	Shift worker	38	43	11	4	3	0	1	81	7	154
2018	Non-shift worker	35	40	14	7	4	0	0	75	11	3444
2017	Shift worker	39	35	16	6	3	0	1	74	9	173
2017	Non-shift worker	39	39	11	6	3	0	1	79	10	4027
2014	Shift worker	33	43	15	5	1	1	1	79	7	168
2014	Non-shift worker	34	41	14	7	3	1	0	75	10	3758
2011	Shift worker	38	43	11	3	2	3	0	84	5	251
2011	Non-shift worker	39	41	11	5	2	1	1	82	7	4184

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	50	33	10	3	3	0	0	84	6	179
2019	Non-shift worker	41	40	11	5	3	0	0	81	8	3765
2018	Shift worker	40	45	11	3	1	1	0	85	4	153
2018	Non-shift worker	40	42	10	5	2	0	0	82	8	3459
2017	Shift worker	40	42	11	5	2	1	0	82	6	174
2017	Non-shift worker	43	40	9	5	3	0	0	83	7	4029
2014	Shift worker	37	46	12	3	2	1	1	83	5	168
2014	Non-shift worker	37	43	12	6	2	0	0	80	8	3756
2011	Shift worker	40	37	14	7	1	0	0	77	9	252
2011	Non-shift worker	40	44	9	4	2	0	0	84	7	4198
2008	Shift worker	39	45	8	6	1	0	0	84	8	250
2008	Non-shift worker	41	42	9	5	3	0	0	84	8	4572

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	64	27	6	2	1	0	0	91	3	178
2019	Non-shift worker	46	31	13	5	4	0	0	78	9	3753
2018	Shift worker	59	30	8	2	0	0	1	90	2	155
2018	Non-shift worker	46	31	13	6	3	0	0	77	10	3458
2017	Shift worker	59	28	8	3	1	1	1	88	4	175
2017	Non-shift worker	45	35	11	5	3	0	1	80	8	4041
2014	Shift worker	47	32	15	5	2	0	0	79	7	168
2014	Non-shift worker	45	35	13	5	3	0	0	80	8	3759
2011	Shift worker	42	33	16	5	3	0	0	76	8	252
2011	Non-shift worker	39	37	15	6	3	0	0	76	9	4192
2008	Shift worker	38	39	13	4	3	0	2	80	7	250
2008	Non-shift worker	37	37	16	6	3	0	1	75	9	4579

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	4	18	29	24	22	0	2	48	22	178
2019	Non-shift worker	8	21	36	22	11	1	1	34	30	3761
2018	Shift worker	4	11	34	25	18	4	3	47	17	154
2018	Non-shift worker	8	21	36	24	10	1	2	35	29	3457
2017	Shift worker	3	20	28	25	16	4	4	44	25	173
2017	Non-shift worker	7	18	36	23	12	1	3	37	26	4014
2014	Shift worker	7	25	28	23	10	2	5	35	34	168
2014	Non-shift worker	6	21	38	23	9	1	2	33	27	3749
2011	Shift worker	9	23	29	20	10	2	8	33	36	251
2011	Non-shift worker	7	21	36	21	10	1	3	33	30	4187
2008	Shift worker	6	23	33	25	6	2	5	33	31	250
2008	Non-shift worker	5	19	36	24	11	1	3	37	25	4577

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	4	10	19	27	31	6	3	64	15	177
2019	Non-shift worker	5	13	26	30	22	2	2	54	19	3752
2018	Shift worker	3	6	16	30	37	5	2	73	10	150
2018	Non-shift worker	4	12	25	33	22	3	2	58	16	3442
2017	Shift worker	6	7	24	21	27	6	9	56	15	172
2017	Non-shift worker	4	9	24	31	23	3	6	59	15	4000
2014	Shift worker	5	8	32	21	20	8	6	48	15	168
2014	Non-shift worker	4	12	28	30	17	4	4	51	18	3737
2011	Shift worker	8	14	21	24	19	4	10	50	26	249
2011	Non-shift worker	6	14	25	29	19	3	5	52	21	4179
2008	Shift worker	4	12	19	29	24	5	7	60	18	250
2008	Non-shift worker	4	10	21	32	25	3	5	62	15	4564

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	10	18	26	15	22	5	5	41	30	177
2019	Non-shift worker	10	20	32	21	12	3	2	35	32	3758
2018	Shift worker	10	17	25	20	17	8	3	42	30	153
2018	Non-shift worker	9	21	33	20	11	3	3	33	32	3457
2017	Shift worker	7	16	35	16	17	3	7	36	25	173
2017	Non-shift worker	8	18	31	21	13	3	6	37	29	4005
2014	Shift worker	11	17	37	15	13	3	5	30	30	167
2014	Non-shift worker	12	23	31	18	10	2	4	30	37	3745
2011	Shift worker	11	19	29	15	13	4	9	32	35	249
2011	Non-shift worker	12	21	30	18	11	3	5	32	35	4182
2008	Shift worker	5	18	32	23	10	4	8	37	26	250
2008	Non-shift worker	8	17	31	23	13	3	4	39	27	4571

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	1	7	20	26	42	2	3	71	8	177
2019	Non-shift worker	5	11	32	30	19	1	2	51	16	3745
2018	Shift worker	2	4	24	31	30	3	5	68	6	153
2018	Non-shift worker	5	13	31	31	18	1	1	50	18	3446
2017	Shift worker	2	6	23	34	27	1	6	65	9	171
2017	Non-shift worker	4	11	31	30	19	1	4	51	16	3997
2014	Shift worker	4	6	29	27	27	2	4	58	11	168
2014	Non-shift worker	4	13	33	31	16	1	3	49	17	3736
2011	Shift worker	4	10	27	29	18	3	9	53	16	251
2011	Non-shift worker	4	12	32	30	16	1	4	49	17	4176
2008	Shift worker	2	10	29	31	22	2	6	56	12	250
2008	Non-shift worker	4	11	32	31	18	1	3	51	15	4576

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	4	12	15	23	41	2	4	68	17	178
2019	Non-shift worker	11	19	27	22	17	1	3	40	32	3758
2018	Shift worker	5	9	24	26	24	4	9	57	16	151
2018	Non-shift worker	11	22	26	22	15	2	3	39	34	3452
2017	Shift worker	8	9	28	19	27	2	9	50	18	171
2017	Non-shift worker	10	20	28	19	16	2	5	38	32	4008
2014	Shift worker	9	15	26	20	21	3	6	45	26	168
2014	Non-shift worker	12	23	30	17	11	2	4	30	38	3745
2011	Shift worker	7	15	21	26	18	2	12	50	26	248
2011	Non-shift worker	11	21	30	19	13	2	5	35	34	4180
2008	Shift worker	5	13	26	28	20	2	6	52	19	249
2008	Non-shift worker	10	21	28	21	16	1	4	38	33	4566

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	5	14	19	21	31	5	4	58	21	177
2019	Non-shift worker	6	15	28	26	19	3	3	48	22	3744
2018	Shift worker	3	9	19	24	30	9	5	63	15	153
2018	Non-shift worker	7	15	29	26	18	3	3	47	23	3436
2017	Shift worker	9	11	20	27	19	6	8	53	23	172
2017	Non-shift worker	7	14	28	24	17	4	6	46	24	4004
2014	Shift worker	4	12	29	25	16	7	7	47	19	168
2014	Non-shift worker	6	15	28	26	16	4	5	46	23	3745
2011	Shift worker	7	18	20	20	16	7	12	44	31	249
2011	Non-shift worker	7	16	28	23	14	4	7	43	26	4174
2008	Shift worker	12	16	22	21	15	7	5	42	33	249
2008	Non-shift worker	9	19	28	21	14	3	6	38	31	4572

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	5	15	24	20	27	6	2	52	22	177
2019	Non-shift worker	9	19	33	21	13	3	2	36	29	3750
2018	Shift worker	6	10	28	27	20	5	5	52	17	153
2018	Non-shift worker	9	19	34	20	12	3	3	34	30	3452
2017	Shift worker	5	12	31	21	21	4	7	47	18	173
2017	Non-shift worker	9	17	33	20	13	4	5	36	29	4013
2014	Shift worker	9	10	33	19	17	5	6	41	21	168
2014	Non-shift worker	9	20	33	20	11	4	4	33	31	3751

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	4	19	27	28	19	2	2	49	24	177
2019	Non-shift worker	8	16	34	26	14	1	2	41	25	3765

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	55	22	5	10	7	0	1	78	17	179
2019	Non-shift worker	65	21	5	6	2	0	1	87	8	3753
2017	Shift worker	54	29	6	6	3	0	2	84	9	174
2017	Non-shift worker	65	21	5	5	2	0	1	87	8	4035
2014	Shift worker	58	23	7	8	4	0	1	81	12	168
2014	Non-shift worker	66	20	5	5	2	0	1	87	8	3758
2011	Shift worker	52	21	8	11	4	0	5	76	16	250
2011	Non-shift worker	62	22	6	6	2	0	1	85	9	4180
2008	Shift worker	50	20	7	10	5	1	7	76	16	249
2008	Non-shift worker	63	20	5	6	4	0	2	84	10	4574

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	38	28	15	4	2	5	9	76	7	179
2019	Non-shift worker	34	31	13	6	4	6	7	75	11	3760
2018	Shift worker	31	30	10	5	4	13	7	77	10	155
2018	Non-shift worker	29	34	14	6	4	7	6	72	12	3460
2017	Shift worker	31	34	13	8	5	4	4	71	14	173
2017	Non-shift worker	34	30	11	6	4	6	8	75	12	4035
2014	Shift worker	28	29	14	9	4	12	4	67	15	168
2014	Non-shift worker	37	31	12	6	4	5	5	76	11	3757

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	62	26	9	2	1	0	0	88	3	177
2019	Non-shift worker	53	29	8	6	3	1	0	83	9	3757
2018	Shift worker	57	30	5	4	4	1	0	87	8	154
2018	Non-shift worker	49	32	7	7	4	1	0	82	11	3452
2017	Shift worker	50	31	9	5	4	0	0	81	9	174
2017	Non-shift worker	53	29	7	6	4	1	0	83	10	4036
2014	Shift worker	42	36	8	8	4	1	1	79	12	168
2014	Non-shift worker	53	30	8	5	3	1	0	84	9	3760

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	70	21	8	2	0	0	91	2	179
2019	Non-shift worker	60	29	5	4	2	0	89	5	3762
2018	Shift worker	63	29	6	2	0	0	92	2	154
2018	Non-shift worker	58	31	5	4	1	0	89	5	3451
2017	Shift worker	50	36	7	5	2	0	86	7	174
2017	Non-shift worker	55	32	6	4	2	0	88	6	4031
2014	Shift worker	47	39	9	3	2	1	86	5	167
2014	Non-shift worker	53	35	6	4	1	0	88	6	3757

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	55	30	11	2	1	1	1	86	3	179
2019	Non-shift worker	51	34	9	3	2	1	0	86	5	3766
2018	Shift worker	47	36	11	1	2	2	0	85	3	155
2018	Non-shift worker	47	37	9	3	2	1	0	85	5	3458

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	41	23	18	4	2	0	12	73	6	179
2019	Non-shift worker	50	28	12	4	2	1	4	82	6	3760

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	48	30	12	6	4	0	0	78	10	179
2019	Non-shift worker	47	32	11	6	3	1	1	80	9	3763
2018	Shift worker	46	30	14	3	5	1	2	78	8	154
2018	Non-shift worker	45	35	10	6	3	1	1	80	9	3462
2017	Shift worker	47	33	7	8	4	1	0	81	12	174
2017	Non-shift worker	46	35	9	6	3	0	0	81	9	4032
2014	Shift worker	43	37	15	2	2	0	2	82	3	168
2014	Non-shift worker	45	37	9	6	3	0	0	82	9	3762
2011	Shift worker	39	38	10	7	4	0	1	79	11	252
2011	Non-shift worker	41	36	11	6	4	1	1	78	10	4188
2008	Shift worker	36	36	9	9	8	0	2	74	17	252
2008	Non-shift worker	36	36	12	9	6	0	1	73	15	4579

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	62	25	5	4	1	2	1	90	5	179
2019	Non-shift worker	57	25	9	4	2	2	1	84	7	3753
2018	Shift worker	60	28	2	4	4	2	1	90	8	155
2018	Non-shift worker	54	28	9	4	3	1	1	84	7	3462
2017	Shift worker	50	33	6	6	2	2	0	85	9	175
2017	Non-shift worker	55	28	9	4	3	2	1	84	7	4032
2014	Shift worker	52	34	7	3	2	1	1	88	5	168
2014	Non-shift worker	53	30	9	4	2	2	1	85	6	3761
2011	Shift worker	46	33	12	4	2	2	1	82	6	251
2011	Non-shift worker	49	30	10	5	3	3	1	82	8	4191
2008	Shift worker	43	35	8	5	5	2	2	82	10	252
2008	Non-shift worker	47	29	11	6	4	3	1	78	10	4581

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	53	27	11	4	3	0	1	81	7	176
2019	Non-shift worker	51	30	9	6	3	1	0	82	9	3759
2018	Shift worker	57	26	6	2	4	3	2	87	6	153
2018	Non-shift worker	50	31	9	6	3	1	0	82	9	3457
2017	Shift worker	49	32	7	5	6	0	0	82	12	174
2017	Non-shift worker	51	31	8	6	3	1	0	83	9	4033
2014	Shift worker	49	37	10	3	2	1	0	86	4	168
2014	Non-shift worker	48	34	8	5	3	1	0	83	9	3760
2011	Shift worker	47	36	8	6	4	0	0	82	10	252
2011	Non-shift worker	46	33	9	7	4	1	0	80	11	4184
2008	Shift worker	44	34	9	6	6	0	1	79	12	251
2008	Non-shift worker	43	32	10	8	5	1	0	77	13	4582

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	77	12	5	3	3	1	89	6	179
2019	Non-shift worker	81	12	3	2	1	1	94	3	3746
2017	Shift worker	78	14	4	2	1	1	93	3	174
2017	Non-shift worker	81	12	3	2	1	0	94	3	4029
2014	Shift worker	76	15	3	4	2	1	91	6	168
2014	Non-shift worker	81	13	2	2	1	1	94	3	3759
2011	Shift worker	71	21	0	5	2	1	93	7	252
2011	Non-shift worker	80	13	3	2	1	1	93	4	4190
2008	Shift worker	75	11	3	6	3	2	88	9	252
2008	Non-shift worker	82	10	3	3	2	1	93	5	4571

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	61	21	6	2	3	3	5	88	5	177
2019	Non-shift worker	69	19	5	2	2	1	2	91	4	3758
2017	Shift worker	52	23	7	3	5	1	9	84	9	174
2017	Non-shift worker	63	21	5	3	2	3	4	90	5	4025
2014	Shift worker	56	24	6	2	7	2	5	85	9	168
2014	Non-shift worker	60	22	5	3	2	3	5	89	5	3759
2011	Shift worker	46	22	8	5	7	2	10	77	14	252
2011	Non-shift worker	57	25	6	4	2	2	4	87	7	4190

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	66	20	10	2	2	1	86	4	178
2019	Non-shift worker	66	21	8	2	2	1	88	4	3766
2018	Shift worker	65	21	8	2	3	1	86	5	154
2018	Non-shift worker	60	25	8	3	3	1	86	6	3457
2017	Shift worker	53	28	12	3	2	2	82	6	174
2017	Non-shift worker	61	23	8	3	3	1	86	6	4033

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	59	24	10	5	2	0	0	83	7	179
2019	Non-shift worker	57	27	8	5	3	0	0	84	8	3754
2018	Shift worker	62	23	8	3	4	0	0	86	7	155
2018	Non-shift worker	54	28	9	5	3	0	0	82	9	3459
2017	Shift worker	51	30	10	4	5	1	0	81	9	174
2017	Non-shift worker	57	27	8	5	3	0	0	84	8	4024
2014	Shift worker	54	34	6	3	2	0	1	89	5	167
2014	Non-shift worker	55	29	7	5	3	0	0	85	8	3759

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	6	43	26	11	14	0	0	49	25	35
2019	Non-shift worker	18	46	14	11	3	3	5	70	15	1382

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	48	25	10	3	3	10	2	82	7	178
2019	Non-shift worker	36	32	14	6	3	9	0	75	10	3751
2018	Shift worker	46	30	9	4	2	9	1	84	6	155
2018	Non-shift worker	35	33	13	6	3	9	0	75	10	3464
2017	Shift worker	39	36	9	4	3	9	0	82	8	173
2017	Non-shift worker	38	32	12	6	3	8	0	77	10	4033
2014	Shift worker	30	38	14	6	3	8	1	75	9	168
2014	Non-shift worker	33	35	13	5	2	11	1	77	8	3758
2011	Shift worker	24	34	16	6	4	14	2	69	11	251
2011	Non-shift worker	29	31	18	6	4	12	1	69	11	4180

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	45	31	8	7	3	4	1	81	11	179
2019	Non-shift worker	31	35	16	9	5	4	0	69	15	3750
2018	Shift worker	50	31	11	3	3	3	0	83	6	154
2018	Non-shift worker	31	37	15	9	5	3	0	70	14	3447
2017	Shift worker	41	38	10	3	4	3	0	82	8	174
2017	Non-shift worker	34	35	15	9	5	3	0	71	14	4031
2014	Shift worker	28	39	14	7	7	4	1	71	14	168
2014	Non-shift worker	29	36	17	10	4	4	0	67	15	3757
2011	Shift worker	30	34	13	9	6	7	1	70	16	252
2011	Non-shift worker	25	36	18	10	6	4	0	64	17	4174
2008	Shift worker	34	36	14	6	5	3	2	74	11	252
2008	Non-shift worker	29	37	17	8	5	4	0	69	14	4580

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	36	29	14	6	6	8	1	72	13	177
2019	Non-shift worker	22	33	20	12	6	8	0	59	19	3746
2018	Shift worker	41	28	14	3	4	9	1	76	8	155
2018	Non-shift worker	22	33	19	13	5	8	0	60	19	3452
2017	Shift worker	31	37	12	8	3	9	0	74	12	174
2017	Non-shift worker	24	35	17	11	5	7	0	64	17	4024
2014	Shift worker	22	41	14	8	5	9	1	70	14	167
2014	Non-shift worker	21	33	20	11	4	10	0	60	17	3755
2011	Shift worker	19	35	18	7	7	13	1	63	16	252
2011	Non-shift worker	16	36	20	12	5	10	0	58	20	4190
2008	Shift worker	19	41	16	6	5	12	2	69	12	250
2008	Non-shift worker	16	38	19	11	5	10	1	61	18	4572

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	37	31	14	7	6	5	1	71	14	177
2019	Non-shift worker	21	36	17	15	8	4	0	58	24	3747
2018	Shift worker	36	32	13	5	7	7	1	73	13	155
2018	Non-shift worker	20	36	18	15	8	4	0	58	24	3462
2017	Shift worker	33	38	11	7	6	4	1	75	13	174
2017	Non-shift worker	24	36	15	14	7	4	0	63	22	4030
2014	Shift worker	24	45	18	6	4	3	0	71	11	167
2014	Non-shift worker	20	36	19	13	7	5	0	60	20	3755
2011	Shift worker	20	41	14	11	6	6	1	66	19	252
2011	Non-shift worker	18	38	17	15	7	4	0	59	23	4184
2008	Shift worker	24	45	12	8	5	6	0	74	13	250
2008	Non-shift worker	20	41	15	14	6	4	0	63	21	4581

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	62	18	6	3	0	10	1	90	3	179
2019	Non-shift worker	61	24	8	2	1	4	0	88	3	3754

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	38	43	10	5	3	0	1	82	8	177
2019	Non-shift worker	34	44	12	6	2	1	0	80	8	3754
2018	Shift worker	43	42	10	2	2	1	1	86	4	154
2018	Non-shift worker	31	45	14	7	2	2	0	77	9	3456
2017	Shift worker	40	42	11	5	1	2	0	84	6	174
2017	Non-shift worker	35	44	12	6	2	1	0	80	8	4028
2014	Shift worker	30	46	14	5	3	3	0	78	8	168
2014	Non-shift worker	33	43	14	6	2	2	0	78	8	3760
2011	Shift worker	24	41	22	6	3	4	0	68	10	251
2011	Non-shift worker	29	42	15	7	3	3	0	74	11	4176

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	29	32	20	10	5	3	1	63	16	178
2019	Non-shift worker	18	36	20	16	6	3	0	56	23	3748

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	35	29	20	11	3	1	1	66	14	179
2019	Non-shift worker	31	37	14	9	4	3	2	72	13	3758
2018	Shift worker	41	32	11	7	5	4	2	76	12	155
2018	Non-shift worker	31	40	13	8	3	4	2	75	11	3451
2017	Shift worker	34	37	9	9	5	3	3	75	15	174
2017	Non-shift worker	38	37	11	6	3	3	1	78	10	4024
2014	Shift worker	32	37	14	11	2	3	1	72	13	168
2014	Non-shift worker	37	39	11	5	3	4	1	80	9	3761
2011	Shift worker	33	35	13	6	2	9	1	76	9	250
2011	Non-shift worker	39	36	10	7	3	4	2	79	10	4178
2008	Shift worker	30	31	10	14	6	5	3	67	22	252
2008	Non-shift worker	35	35	12	8	4	4	2	74	13	4585

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	47	32	17	2	1	0	1	80	3	179
2019	Non-shift worker	38	39	14	4	2	2	0	79	7	3754
2018	Shift worker	46	37	11	2	3	1	0	84	5	152
2018	Non-shift worker	38	41	13	4	2	2	0	80	6	3440

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	29	23	16	8	6	15	2	63	18	177
2019	Non-shift worker	20	24	19	12	10	13	3	52	25	3762
2018	Shift worker	30	28	10	10	7	12	3	69	20	154
2018	Non-shift worker	20	25	19	12	10	12	3	52	26	3458
2017	Shift worker	20	32	15	9	10	10	4	60	22	175
2017	Non-shift worker	17	23	18	13	11	13	4	48	30	4028
2014	Shift worker	17	21	16	10	16	16	4	47	32	168
2014	Non-shift worker	14	23	19	14	12	14	4	45	32	3759
2011	Shift worker	19	18	19	13	8	16	7	48	28	247
2011	Non-shift worker	15	22	19	13	12	14	4	46	31	4184

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	37	34	16	9	2	2	1	72	12	177
2019	Non-shift worker	26	36	18	12	6	2	0	63	18	3752
2018	Shift worker	36	31	19	6	4	3	2	70	10	155
2018	Non-shift worker	26	38	16	11	6	2	0	66	17	3456
2017	Shift worker	30	36	12	7	8	5	0	71	17	175
2017	Non-shift worker	31	38	13	10	5	2	0	71	16	4022
2014	Shift worker	25	37	12	12	4	8	2	69	18	168
2014	Non-shift worker	29	37	16	11	5	2	1	68	16	3760
2011	Shift worker	25	30	19	10	9	3	3	59	20	252
2011	Non-shift worker	32	36	14	9	6	2	1	70	15	4185
2008	Shift worker	25	39	16	10	7	3	1	66	17	251
2008	Non-shift worker	32	39	14	9	5	2	0	72	14	4575

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	31	33	13	11	7	4	1	67	19	179
2019	Non-shift worker	25	33	14	13	10	2	2	61	24	3762
2018	Shift worker	35	23	15	9	11	3	4	63	21	155
2018	Non-shift worker	26	33	14	13	10	2	2	62	24	3462
2017	Shift worker	23	35	10	11	14	2	6	63	27	175
2017	Non-shift worker	28	31	13	13	12	2	2	61	26	4024
2014	Shift worker	22	30	14	14	12	3	6	57	28	168
2014	Non-shift worker	20	29	15	16	14	2	3	53	32	3762
2011	Shift worker	20	21	22	13	20	1	3	43	34	251
2011	Non-shift worker	20	29	15	16	16	2	2	51	34	4185
2008	Shift worker	24	33	14	13	9	5	3	61	23	250
2008	Non-shift worker	22	33	13	15	14	1	2	56	30	4570

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	60	17	9	5	3	0	5	82	9	178
2019	Non-shift worker	54	23	10	5	2	1	5	82	7	3766

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	65	10	8	7	3	2	6	81	10	178
2019	Non-shift worker	56	14	9	4	4	2	11	80	10	3763

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	46	23	18	8	1	2	2	72	9	177
2019	Non-shift worker	47	25	14	5	3	2	5	76	9	3754

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	44	23	17	6	2	5	3	73	9	177
2019	Non-shift worker	48	21	14	6	3	3	5	75	10	3749

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	54	14	10	4	9	5	5	76	14	177
2019	Non-shift worker	60	13	8	4	4	3	8	83	9	3754

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	67	12	10	2	1	2	7	87	3	177
2019	Non-shift worker	71	12	6	2	2	2	5	90	4	3758

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	81	7	5	1	0	3	3	94	1	176
2019	Non-shift worker	76	8	4	1	2	4	5	92	4	3753

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	82	8	3	2	0	1	5	96	2	177
2019	Non-shift worker	79	5	2	1	1	2	11	96	2	3747

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	25	41	19	8	2	4	1	69	11	178
2019	Non-shift worker	25	44	16	7	3	4	1	72	11	3760
2018	Shift worker	31	39	17	4	3	5	0	74	8	155
2018	Non-shift worker	26	39	19	7	4	3	1	69	11	3460
2017	Shift worker	26	38	18	5	5	6	1	69	11	174
2017	Non-shift worker	27	39	17	7	4	5	1	70	12	4027

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	51	31	11	5	1	1	83	6	176
2019	Non-shift worker	42	40	9	4	2	2	84	6	3741
2018	Shift worker	60	30	4	3	2	0	90	6	152
2018	Non-shift worker	49	37	8	3	2	2	87	4	3460
2017	Shift worker	51	36	5	4	1	2	89	5	175
2017	Non-shift worker	49	36	9	3	1	2	86	4	4023
2014	Shift worker	48	35	10	2	2	3	86	4	168
2014	Non-shift worker	48	36	10	3	1	2	86	4	3759
2011	Shift worker	39	38	10	5	1	7	82	6	252
2011	Non-shift worker	40	40	11	4	2	3	83	6	4187

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	55	31	9	2	2	1	1	87	4	178
2019	Non-shift worker	49	35	9	2	1	3	1	88	3	3748
2018	Shift worker	54	33	8	1	1	2	1	90	2	152
2018	Non-shift worker	49	35	9	2	1	4	0	87	3	3456
2017	Shift worker	45	35	9	3	3	3	0	84	7	175
2017	Non-shift worker	48	34	10	2	2	4	1	86	4	4025
2014	Shift worker	47	35	8	3	1	5	0	87	5	168
2014	Non-shift worker	51	34	8	2	1	4	0	88	3	3757

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	66	23	6	3	2	0	0	90	4	179
2019	Non-shift worker	56	33	7	3	2	0	0	89	4	3755
2018	Shift worker	66	24	6	0	2	0	0	91	3	152
2018	Non-shift worker	56	33	7	2	1	0	0	89	4	3452
2017	Shift worker	53	37	8	0	2	0	0	90	2	173
2017	Non-shift worker	55	33	7	2	2	0	0	89	4	4031
2014	Shift worker	51	34	10	2	2	1	0	86	4	168
2014	Non-shift worker	53	35	8	2	1	1	0	88	4	3759
2011	Shift worker	43	38	9	3	5	1	0	83	8	251
2011	Non-shift worker	46	38	10	4	2	1	0	84	6	4180
2008	Shift worker	43	39	11	2	3	1	1	84	5	251
2008	Non-shift worker	43	39	10	5	3	1	0	83	7	4581

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	59	26	10	3	2	0	0	84	5	178
2019	Non-shift worker	47	34	11	5	3	1	0	81	8	3758
2018	Shift worker	55	26	10	4	3	0	0	82	8	153
2018	Non-shift worker	48	32	12	4	2	0	0	81	7	3452
2017	Shift worker	44	36	12	4	1	2	0	82	6	175
2017	Non-shift worker	49	32	11	5	3	0	0	81	8	4028
2014	Shift worker	40	38	12	6	2	2	0	79	8	168
2014	Non-shift worker	39	37	14	6	2	0	0	77	9	3762
2011	Shift worker	37	35	17	6	4	0	1	73	10	252
2011	Non-shift worker	42	35	14	5	3	1	0	78	8	4182

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	55	26	13	4	2	0	0	81	6	178
2019	Non-shift worker	44	36	11	6	3	0	0	80	9	3743
2018	Shift worker	56	24	12	4	3	0	0	80	7	152
2018	Non-shift worker	46	35	11	5	2	0	0	82	8	3434
2017	Shift worker	43	41	12	3	1	1	0	84	4	174
2017	Non-shift worker	46	35	11	5	3	0	0	82	8	4029
2014	Shift worker	37	41	13	6	2	1	0	78	8	168
2014	Non-shift worker	38	39	14	6	2	0	0	77	9	3762
2011	Shift worker	36	37	16	6	4	0	1	74	10	252
2011	Non-shift worker	39	38	13	6	3	1	0	78	9	4176
2008	Shift worker	41	40	11	5	3	0	0	81	8	251
2008	Non-shift worker	42	38	10	6	3	0	0	81	9	4574

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	42	26	16	10	5	2	0	69	15	179
2019	Non-shift worker	40	27	16	8	6	3	0	69	14	3764
2018	Shift worker	43	22	16	7	7	6	0	68	14	153
2018	Non-shift worker	42	27	15	9	5	3	0	70	14	3454
2017	Shift worker	33	33	13	9	7	5	0	70	16	175
2017	Non-shift worker	41	25	15	9	5	4	0	70	14	4027
2014	Shift worker	31	29	19	10	6	5	0	63	17	168
2014	Non-shift worker	36	28	17	10	5	4	0	66	16	3762
2011	Shift worker	36	21	17	8	10	7	1	62	19	252
2011	Non-shift worker	39	26	15	9	6	5	1	69	15	4180
2008	Shift worker	27	27	24	10	7	4	1	57	18	251
2008	Non-shift worker	38	27	15	9	6	4	1	69	16	4572

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Shift worker	31	37	33	179
2019	Non-shift worker	27	38	35	3763
2018	Shift worker	32	38	30	154
2018	Non-shift worker	25	42	32	3471
2017	Shift worker	28	38	34	174
2017	Non-shift worker	24	44	32	4035
2014	Shift worker	29	42	30	168
2014	Non-shift worker	23	43	34	3763
2011	Shift worker	29	40	30	251
2011	Non-shift worker	25	45	30	4193

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Shift worker	5	27	15	7	45	2	50
2019	Non-shift worker	14	38	26	4	13	5	993
2018	Shift worker	4	24	23	2	39	8	45
2018	Non-shift worker	13	43	24	5	10	5	866
2017	Shift worker	8	33	19	2	25	13	48
2017	Non-shift worker	13	46	23	4	7	6	969
2014	Shift worker	10	31	30	13	9999	16	45
2014	Non-shift worker	14	46	22	8	9999	10	865
2011	Shift worker	5	26	26	8	9999	35	68
2011	Non-shift worker	18	42	24	5	9999	11	1024

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	26	37	14	13	4	3	2	67	18	179
2019	Non-shift worker	35	47	8	6	2	1	1	84	7	3753

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	52	24	10	2	1	9	3	86	3	179
2019	Non-shift worker	60	24	6	1	1	5	2	91	2	3762

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	6	94	179
2019	Non-shift worker	7	93	3760
2018	Shift worker	7	93	155
2018	Non-shift worker	9	91	3460

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	0	100	11
2019	Non-shift worker	0	100	277

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	0	100	11
2019	Non-shift worker	6	94	277

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	0	100	11
2019	Non-shift worker	5	95	277
2018	Shift worker	0	100	12
2018	Non-shift worker	6	94	309

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	58	42	11
2019	Non-shift worker	42	58	275

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	42	58	11
2019	Non-shift worker	41	59	275
2018	Shift worker	41	59	12
2018	Non-shift worker	37	63	309

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	54	46	11
2019	Non-shift worker	56	44	275
2018	Shift worker	57	43	12
2018	Non-shift worker	52	48	309

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	0	100	11
2019	Non-shift worker	15	85	275

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	56	44	11
2019	Non-shift worker	57	43	273

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	0	100	11
2019	Non-shift worker	12	88	273
2018	Shift worker	0	100	12
2018	Non-shift worker	11	89	308

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	6	94	179
2019	Non-shift worker	11	89	3755

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	22	15	14	4	3	23	19	64	11	178
2019	Non-shift worker	21	16	15	5	4	29	10	61	14	3759
2018	Shift worker	28	21	10	1	4	31	5	77	7	153
2018	Non-shift worker	20	19	16	5	4	30	7	62	13	3451
2017	Shift worker	24	24	11	2	3	24	12	75	9	175
2017	Non-shift worker	21	18	15	4	3	30	8	64	12	4025
2014	Shift worker	18	20	15	6	2	26	12	62	13	167
2014	Non-shift worker	18	18	15	4	3	32	10	63	11	3760

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	48	25	15	2	2	6	2	80	4	179
2019	Non-shift worker	40	32	12	3	2	9	1	80	7	3765
2018	Shift worker	48	29	9	1	3	9	1	85	5	155
2018	Non-shift worker	37	34	14	4	2	8	1	78	7	3453
2017	Shift worker	38	31	9	5	2	14	1	82	7	174
2017	Non-shift worker	38	33	12	3	2	9	1	81	6	4021
2014	Shift worker	30	34	14	5	1	13	2	76	7	167
2014	Non-shift worker	34	34	14	3	1	13	2	79	5	3758
2011	Shift worker	39	34	13	3	2	9	1	80	5	249
2011	Non-shift worker	45	36	9	3	2	5	0	86	5	4182

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	4	96	178
2019	Non-shift worker	6	94	3758

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	29	17	14	2	0	23	16	74	3	179
2019	Non-shift worker	22	15	15	3	2	33	10	65	8	3757
2018	Shift worker	30	18	10	3	1	31	7	77	7	154
2018	Non-shift worker	20	19	16	2	2	34	6	66	7	3453
2017	Shift worker	25	22	8	3	2	31	8	79	8	174
2017	Non-shift worker	22	17	15	2	2	35	8	68	7	4027
2014	Shift worker	21	23	13	3	1	31	9	72	6	168
2014	Non-shift worker	19	18	14	2	1	37	8	68	5	3757

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	48	28	11	3	0	8	2	85	3	179
2019	Non-shift worker	42	29	12	2	2	10	2	81	5	3757
2018	Shift worker	44	28	10	1	3	13	1	84	4	155
2018	Non-shift worker	38	33	13	2	2	10	1	80	5	3457
2017	Shift worker	39	32	10	1	1	17	1	86	2	175
2017	Non-shift worker	41	31	11	2	2	12	2	83	4	4023
2014	Shift worker	32	38	13	1	2	13	2	81	3	168
2014	Non-shift worker	35	33	13	2	1	14	2	82	3	3757
2011	Shift worker	45	28	13	1	2	10	1	81	4	249
2011	Non-shift worker	46	36	9	2	1	6	0	87	3	4186

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	45	30	14	7	4	0	0	75	11	179
2019	Non-shift worker	48	29	12	5	4	0	1	78	10	3760
2018	Shift worker	35	32	22	6	3	1	1	68	9	154
2018	Non-shift worker	44	28	15	6	5	0	2	74	11	3451
2017	Shift worker	37	27	19	6	10	0	2	65	16	173
2017	Non-shift worker	40	27	16	8	6	0	2	69	15	4027

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	41	31	17	8	3	0	0	72	11	178
2019	Non-shift worker	24	30	25	12	8	0	1	55	21	3758
2018	Shift worker	33	32	19	12	2	1	0	67	14	154
2018	Non-shift worker	19	30	26	15	9	0	1	49	24	3452
2017	Shift worker	30	28	26	10	4	0	1	59	15	175
2017	Non-shift worker	21	31	25	13	8	0	1	52	22	4029

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	52	25	15	4	2	0	2	78	6	177
2019	Non-shift worker	34	31	19	9	6	0	1	66	15	3751
2018	Shift worker	43	28	19	6	1	2	1	73	7	155
2018	Non-shift worker	27	32	22	12	6	1	1	60	18	3446
2017	Shift worker	40	28	19	7	4	0	2	69	11	173
2017	Non-shift worker	29	31	21	11	5	0	2	62	17	4017

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	48	27	14	4	5	1	1	76	9	177
2019	Non-shift worker	27	27	21	13	9	1	2	56	23	3745
2018	Shift worker	41	25	18	6	5	3	2	69	12	152
2018	Non-shift worker	25	26	23	15	9	1	1	52	24	3440
2017	Shift worker	36	27	20	8	5	1	4	65	14	175
2017	Non-shift worker	25	26	22	14	8	1	3	53	23	4026

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	68	18	4	2	2	0	4	91	4	178
2019	Non-shift worker	58	20	9	4	3	0	5	82	8	3746
2018	Shift worker	65	18	6	1	2	1	7	90	3	154
2018	Non-shift worker	52	22	11	5	3	0	7	80	8	3447
2017	Shift worker	52	20	12	4	3	0	9	79	8	174
2017	Non-shift worker	47	24	10	5	3	1	10	80	9	4020

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	45	31	12	3	7	0	1	77	11	178
2019	Non-shift worker	37	29	19	9	5	0	1	67	14	3753
2018	Shift worker	46	25	15	4	8	1	0	72	13	155
2018	Non-shift worker	34	28	20	9	7	0	1	63	16	3455
2017	Shift worker	37	31	16	7	8	0	1	69	15	174
2017	Non-shift worker	33	32	20	9	6	0	1	65	15	4016

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	49	28	15	6	2	0	0	77	8	177
2019	Non-shift worker	33	36	19	6	4	1	1	70	10	3748
2018	Shift worker	40	36	11	4	5	4	1	80	9	154
2018	Non-shift worker	30	36	22	7	4	1	1	67	12	3454
2017	Shift worker	36	34	17	8	3	0	2	71	11	174
2017	Non-shift worker	32	34	20	8	4	1	2	67	13	4014

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	47	28	14	8	1	0	1	77	9	175
2019	Non-shift worker	27	33	22	11	6	0	1	61	17	3756
2018	Shift worker	41	28	18	6	3	1	3	72	9	155
2018	Non-shift worker	25	33	24	11	6	1	1	59	17	3446
2017	Shift worker	42	29	19	6	2	0	3	73	8	175
2017	Non-shift worker	26	35	20	11	6	1	1	63	17	4017

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	40	32	17	8	2	1	1	73	10	176
2019	Non-shift worker	32	33	19	8	6	0	1	66	15	3754
2018	Shift worker	38	31	17	9	3	1	1	70	13	154
2018	Non-shift worker	30	33	21	10	5	0	1	64	15	3447
2017	Shift worker	40	28	19	8	2	0	2	69	11	174
2017	Non-shift worker	32	33	19	9	5	0	2	66	15	4015

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	56	20	12	8	3	1	0	76	11	176
2019	Non-shift worker	47	27	13	6	5	0	1	75	11	3752

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	42	35	16	5	2	0	0	77	6	175
2019	Non-shift worker	38	31	18	8	4	0	1	70	12	3754
2018	Shift worker	38	38	13	5	3	0	2	78	8	153
2018	Non-shift worker	31	34	20	9	4	1	1	66	14	3443
2017	Shift worker	39	29	19	7	5	0	2	69	12	174
2017	Non-shift worker	34	34	18	8	4	1	2	69	13	4005

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	65	23	5	3	2	1	1	90	5	176
2019	Non-shift worker	59	22	9	4	3	0	2	83	7	3749
2018	Shift worker	61	19	10	5	1	0	4	83	7	153
2018	Non-shift worker	54	23	12	5	4	0	2	79	9	3440
2017	Shift worker	60	21	9	5	3	0	2	83	8	174
2017	Non-shift worker	55	23	11	5	3	0	2	80	8	4023

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	77	12	4	4	1	1	2	91	5	176
2019	Non-shift worker	77	10	3	1	1	1	8	94	2	3754
2018	Shift worker	71	14	8	1	2	0	5	89	3	155
2018	Non-shift worker	74	12	5	1	1	1	6	92	3	3441

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	83	7	3	3	1	1	2	94	4	178
2019	Non-shift worker	77	10	4	2	3	1	3	91	5	3756
2018	Shift worker	78	10	4	1	5	0	2	90	6	155
2018	Non-shift worker	76	10	4	2	3	1	4	91	5	3442
2017	Shift worker	72	14	5	4	2	0	3	89	6	173
2017	Non-shift worker	76	11	4	2	3	1	4	91	5	4018

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	73	16	8	1	1	1	1	91	1	174
2019	Non-shift worker	63	23	7	3	2	0	2	88	5	3748
2018	Shift worker	67	16	11	3	1	0	2	84	5	154
2018	Non-shift worker	60	24	9	3	2	0	1	86	5	3455
2017	Shift worker	52	27	13	4	2	0	3	81	6	174
2017	Non-shift worker	61	23	8	3	2	0	3	87	5	4023

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	74	15	4	5	1	1	1	90	6	178
2019	Non-shift worker	65	18	8	3	4	0	2	84	7	3744
2018	Shift worker	68	14	5	5	5	1	1	84	11	154
2018	Non-shift worker	60	20	9	5	3	1	1	82	8	3443
2017	Shift worker	60	20	12	2	4	0	3	82	6	173
2017	Non-shift worker	63	18	8	4	4	0	3	84	8	4027

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	73	9	5	0	1	1	10	93	2	178
2019	Non-shift worker	60	13	5	2	1	0	18	89	4	3737
2018	Shift worker	65	5	8	3	2	0	17	85	6	152
2018	Non-shift worker	55	15	6	2	1	0	20	89	4	3434
2017	Shift worker	55	15	9	2	2	0	17	85	4	173
2017	Non-shift worker	56	15	5	2	1	0	21	90	4	4010

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	83	9	3	1	1	1	2	96	2	178
2019	Non-shift worker	75	13	4	1	1	0	6	94	2	3745
2018	Shift worker	79	8	5	2	1	1	3	91	3	154
2018	Non-shift worker	71	15	5	1	1	0	7	93	2	3448
2017	Shift worker	63	18	9	0	2	0	8	88	2	173
2017	Non-shift worker	71	13	4	1	1	0	9	94	2	4003

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	59	20	8	7	5	1	1	80	12	178
2019	Non-shift worker	75	13	4	2	3	0	3	91	5	3756
2018	Shift worker	63	11	10	6	7	0	2	77	13	153
2018	Non-shift worker	74	12	6	2	3	0	3	89	5	3451
2017	Shift worker	47	19	11	4	14	0	4	69	19	175
2017	Non-shift worker	70	15	5	3	3	1	4	89	6	4022

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	57	23	11	3	4	1	1	81	7	178
2019	Non-shift worker	53	26	12	4	2	0	2	82	6	3748
2018	Shift worker	53	23	15	4	4	0	2	77	8	154
2018	Non-shift worker	49	29	14	4	2	0	2	79	6	3444
2017	Shift worker	52	30	10	4	3	0	1	82	8	173
2017	Non-shift worker	51	29	12	4	2	0	2	81	7	4021

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	36	31	26	5	2	0	0	67	7	179
2019	Non-shift worker	21	35	31	9	4	0	0	56	13	3758
2018	Shift worker	24	45	23	7	1	0	0	69	8	155
2018	Non-shift worker	19	34	32	12	3	0	0	54	15	3458
2017	Shift worker	21	31	35	10	1	1	1	53	11	175
2017	Non-shift worker	14	34	35	11	5	0	1	49	16	4034

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	6	14	26	32	22	0	1	54	20	178
2019	Non-shift worker	7	16	37	27	12	0	0	40	24	3742
2018	Shift worker	6	9	30	40	16	0	0	55	15	154
2018	Non-shift worker	7	16	37	27	12	0	0	39	24	3435
2017	Shift worker	5	14	29	36	15	1	0	51	19	174
2017	Non-shift worker	6	16	38	26	13	0	1	39	22	4032

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	34	35	14	7	4	4	1	73	12	177
2019	Non-shift worker	35	42	13	5	2	3	0	79	7	3752
2018	Shift worker	32	33	19	6	3	6	0	69	10	154
2018	Non-shift worker	34	44	13	5	2	3	0	80	7	3457
2017	Shift worker	21	44	15	7	5	6	1	70	13	175
2017	Non-shift worker	25	43	16	7	4	6	0	72	11	4031

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	42	27	16	6	5	2	1	71	12	179
2019	Non-shift worker	30	40	15	8	4	2	0	72	12	3764
2018	Shift worker	32	40	13	7	5	2	0	74	13	155
2018	Non-shift worker	32	39	16	8	4	2	0	72	12	3460
2017	Shift worker	26	37	22	5	7	3	0	65	13	175
2017	Non-shift worker	25	42	16	9	5	3	0	70	14	4032

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	9	91	179
2019	Non-shift worker	12	88	3760
2017	Shift worker	13	87	174
2017	Non-shift worker	13	87	4024
2014	Shift worker	11	89	168
2014	Non-shift worker	10	90	3754

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	83	17	17
2019	Non-shift worker	86	14	449
2017	Shift worker	78	22	22
2017	Non-shift worker	81	19	516
2014	Shift worker	81	19	18
2014	Non-shift worker	84	16	385

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	51	29	7	7	7	0	80	14	14
2019	Non-shift worker	49	32	6	10	4	0	81	14	387
2017	Shift worker	52	41	0	7	0	0	93	7	17
2017	Non-shift worker	50	36	4	5	5	0	86	9	420
2014	Shift worker	53	25	0	11	12	0	78	22	15
2014	Non-shift worker	54	33	5	6	2	1	87	8	322

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	52	25	14	3	1	3	2	54	46	178
2019	Non-shift worker	52	30	8	3	2	3	1	54	46	3750
2018	Shift worker	55	20	11	3	3	5	3	60	40	155
2018	Non-shift worker	58	23	9	4	2	3	1	60	40	3463
2017	Shift worker	41	22	13	8	6	8	2	46	54	175
2017	Non-shift worker	52	22	11	4	4	6	1	57	43	4038

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	64	36	75
2019	Non-shift worker	37	63	1646

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	60	40	75
2019	Non-shift worker	79	21	1631
2018	Shift worker	71	29	58
2018	Non-shift worker	71	29	1312

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	19	23	13	15	14	3	13	50	35	74
2019	Non-shift worker	27	29	14	9	7	2	11	65	19	1639
2018	Shift worker	30	27	20	6	12	2	3	60	19	58
2018	Non-shift worker	24	30	15	12	8	2	9	60	23	1323
2017	Shift worker	16	27	16	18	6	4	13	52	29	85
2017	Non-shift worker	17	26	15	15	12	3	12	50	32	1635

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	11	18	18	13	17	5	18	37	39	75
2019	Non-shift worker	17	20	13	11	10	4	24	53	29	1633
2018	Shift worker	21	32	14	8	13	3	7	60	24	58
2018	Non-shift worker	11	19	16	13	14	3	25	42	37	1324
2017	Shift worker	10	27	15	16	6	4	21	50	30	85
2017	Non-shift worker	8	15	15	14	18	6	25	33	46	1632

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Shift worker	59	16	6	5	1	2	11	86	7	178
2019	Non-shift worker	55	17	10	5	5	1	8	79	11	3747
2018	Shift worker	62	12	6	3	4	1	12	85	8	152
2018	Non-shift worker	58	14	9	5	4	1	9	80	10	3455

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Statistics Canada by Question 90. Are you currently a shift worker?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment